Colonial Van Lines Reviews

We chose Colonial Van lines mostly due to their flexibility and can-do attitude. They want us to be done quickly and on-time. I didn't have the luxury of waiting between five to ten days. It was last-minute and they made it happen. I called around and got about eight different quotes but Colonial was able to work with me at a reasonable final rate. It was an 800-mile move and we had enough stuff to go for a one-bedroom, one-bathroom apartment.

Colonial Van Lines said they were cheaper for the same service other moving companies gave. The guys who did the estimate said I had 4,750 pounds, but when they got down here, they said it was 9,000 pounds. I did have a lot of stuff, so I didn’t question it. The ones who assisted me during the move were okay. They came on time and wrapped up a lot of pictures and paintings for me. However, when they broke something off, they didn’t tell me about it. Also, they brought something that wasn’t ours. Somebody else called me up and told Colonial about it. They said they were going to get back to me and they'll ship it back to the person. The driver was efficient and friendly. He was the same person picking up and delivering, but the helpers were different guys. They knew what they were doing, though, so I've no complaints. Everything was fine.

I was in a pinch to find a house to move into so that I wouldn't have to put everything to storage. Fortunately, I found one and we were able to go straight from our house in Albuquerque to the one here in Fort Worth with no problem with the help of Colonial. They got a good price, they got back to me quickly, and they were available at a decent time. On the other hand, I called Bekins and they never even showed up or talked to me. Colonial had a very good and knowledgeable moving coordinator who handled everything. Our move went great. Their services were right on the money and everybody took care of me. I got to the house and they also got there the next morning.

I saw Colonial Van Lines on the internet and learned that they were frequently used by the military. Although we're not involved with the military in any way, it seemed like a good recommendation because they dot their i's and crossed their t's about procedures. However, there were so many people that I talked with at Colonial, and I didn't like that. They should have one person as an immediate contact who can see the client through the whole thing. It felt like there were too many people doing a job that one person could've done, and it wasn't a good feeling.

Colonial Van Lines were very highly rated. Some of the reviews on the other companies looked fake but theirs seemed to be legitimate. We used them for our move from Chicago area to Cleveland area. We booked them with relatively short notice and they were accommodating. The moving coordinator was really helpful throughout. They followed up to make sure that the guys have arrived to move the stuff out, the truck had left and again that the guys had gotten there to move the stuff. They were really great in keeping in touch and keeping us informed throughout the process. The only thing that was a little bit unexpected was that they didn't have some of the boxes that they said they would have but that wasn't a big deal in the end. The movers were also really helpful. It was efficient and a very good experience so I would use Colonial again.

We moved from North Carolina to Florida and used Colonial Van Lines. They gave us an estimate that was in the middle - one was much lower and another one was much higher. I obtained the estimate over the phone which I really did not find it as satisfactory as when I had someone who actually came to the house and saw what it was I wanted to move. There was a lady who came on site and she was much closer to the actual cost than the fellow from Colonial whom I talked to.

We chose Colonial Van Lines for their price. Their moving coordinator was professional and quick and our account manager was good. Everything went exactly as they said it would. It has been a good experience.

I got along really well with Andrew, Colonial Van Lines' representative when I talked to him so I decided to get their services. He helped me with estimating my inventory. I used my iPad to take pictures and talk to him on the phone while I was doing it. He coordinated everything and came out within about 40 pounds. It was very accurate. Moreover, the movers did a wonderful job. They put it in a storage facility for about a week and then it was moved from the storage facility to the townhouse. It went well. Everything went perfect.

Normally, I would move myself but I can’t do it anymore. The move was about 300 miles and I had to shop around and find people to move me. My only request was that I move in on the day that was available for me. Everything went very well, overall, with Colonial Van Lines. It was a good experience because I couldn’t do very much myself and everything was done for me. The only problem I had was that I didn’t realize that there was a window of delivery, and I was getting my delivery for a couple of days later until the driver showed up. I wish it was explained a bit more that you could be pushed back to the end of the window. It caught me a little bit off guard thinking that I would get moved in on the 18th, and it took two days past it.

I did an online search and Colonial Van Lines was rated one of the top five moving companies in the nation. The move was from California to New Hampshire so it was across the country. The sales guy, Jimmy, was really good. He was the one who got me to sign up. Our initial quote was about $3500, however, we ended up paying about $9000 which was almost three times as much. I would definitely recommend folks to get an in-house estimate and not go by the inventory list. It would really help people out to get an actual person who comes in and takes a look at the stuff and determines a better estimate.

I ended up choosing Colonial Van Lines over other companies because with them, I would get my own truck. It was a small simple one-bedroom apartment move and they offered to have it on its own small box truck as opposed to being part of a larger move in a big semi. The moving coordinator who helped me estimate my inventory and obtain a quote was very pleasant and polite. I spoke with her many times because there were a few complications as far as scheduling, but I enjoyed getting to work with her. Everything was great. It was a pleasant and enjoyable experience.

Colonial Van Lines' customer follow-up and efficiency exceed expectations for a regular mover. I heard back from them very quickly. Whether it was through phone calls or online reviews, they seem to care more. The only thing that was not as expected was the pickup time. But that was unforeseen because they wound up with a flat tire the evening before, so the move had to be delayed until the following morning.

Best moving experience ever. Personnel from both the company level and the actual movers were extremely customer service oriented. My furniture was handled with the utmost care, wrapped then packed to ensure it was protected. The moving personnel were helpful with anything I asked at both ends of the move.

I had a pretty long distance move from Syracuse to Charlotte which was 700 miles for a job. Oliver who was my moving coordinator was great. He made a detailed list and his assessment was right on. My estimate was way off but it wasn’t Oliver’s fault, it was mine. I organized everything in Charlotte so it wasn’t until I went back to Syracuse that I realized I had forgotten a whole bunch of things.

My move was from Minnesota to Florida. Price was the reason I went with Colonial Van Lines. Furthermore, I had read that they had some bad reviews before, and then they were under new management, and they appeared to have cleaned up their act. I had a bad experience with a mover before, and this move was good in comparison.

I was in touch with a moving company and I didn’t get a call back from them. Then I saw Colonial online and I was impressed with the customer service so I went along with them for my move. It was excellent customer service from day one. They got me in touch with customer care unit and assigned me to my account manager. He took me every step of the way on how much it was going to cost and how many pieces I had, and fortunately, mine was an easy move because I just had around thirty boxes. He quoted me a good price and the delivery dates. He called every so often to keep in touch with me. He was excellent and very informative about what they were doing. They called both a day and an hour before to let me know they were coming so it was good.

The company is now under new ownership and seem like they are really trying to make things right with past disgruntled customers. They really wanted to make sure I felt valued and fixed the issues that we had prior. I feel good about listing this as resolved.

The moving coordinator and account manager from Colonial kept in contact. However, they called my wife on Friday and showed up on Sunday even though they were scheduled to come on Tuesday. It put us in a bind since I was expecting to have Saturday, Sunday and Monday to finish packing everything up. Other than that, they worked hard and quickly got it done, and they were professional, polite and courteous.

Colonial Van Lines quoted us a little lower than the rest the moving companies. They beat them by aces. If I had a question and I couldn't get a hold of their rep, he'd get back to me in a timely manner. He was pleasant and took the time to answer all my questions. Colonial also delivered my stuff at the time they said they would be there. They kept their word and did everything they said they would do. They did our business and struck off. They followed up with us on a timely manner and it was good. I'd recommend Colonial Van Lines to a friend or anybody else.

I was moving from Tucson, Arizona, to Splendora, Texas and have used Colonial Van Lines. The driver and his help during the pickup and delivery were extremely wonderful people, very helpful and nice. But I wouldn't want to do it with Colonial Van Lines again. They originally gave me a good price, which changed later, so I'm not happy with the price it ended up. Then there was a lady that got involved at the last part of the process, who would send emails two or three days after something was supposed to have happened.

Colonial Van Lines was wonderful. Another friend had used them to move out of state, from state to state, so I also chose them for my move which was 100 miles from Long Beach, California to Gilbert, Arizona. It was very easy and organized. Christopher, our moving coordinator, explained what would happen, when it was coming and what they would do. If I was going to make another move I would probably use them again.

My experience with Colonial Van Lines has been excellent! They have treated my belongings with great care and efficiency. I was very impressed with their delivery and with the degree of care they took in delivering each box to its proper room. If you have a move coming up, please look to Colonial Van Lines for YOUR movers!

The whole process with Colonial Van Lines was pretty good considering some of the horror stories that I've heard about moving. I had no problems at any point. The moving coordinator and the account manager were very good. While the actual movers were great. They really knew what they were doing. I'd definitely recommend Colonial Van Lines.

Issue resolved.

I went online and had called a couple of moving companies. David, the man that I talked to at first from Colonial Van Lines, wasn't pressuring me and said he's trying to call me back. But the others said "You only have to lock-in right now or else you're not going to get the discount.". So I chose them because everybody else was pressuring me. The move was from Mesa or Arizona to Minnesota, so it was about 1,200 miles. The only request I had was for them to pack them here, and they did that just fine. I was impatient so they gave me the information I needed and it turned out better than I had anticipated. The two movers we had were excellent, very agreeable and patient. I'd recommend them to other people.

Recently contracted Colonial to do the job. Ask me to pay 1/3 of the estimated cost before move. Colonial contracted Cal Van Lines to move me from California to Indiana. Come to moving, this Cal Van Lines asked me to sign another contract. Which is 80% heavier than Colonial estimation. I do know the estimated weight since I just moved 1 yr ago. Using that weight and add the extra weight on 1 yr purchase. The number should be less than 3500 lbs. Colonial estimation is 4300 lbs. This Cal Van Lines estimated 7000 lbs. This Cal Van Lines came, 12 pm, then the truck is full already. They took bunch of other customers stuff out of the truck and spread all over my and neighbor's front yard. Looked like a mess. After 7 hrs, we could not wait anymore, we packed all the boxes before they came. They packed only 3 things. Then they overcharged ridiculously on packing. They also tied other customer mattress on the back of truck wrapping by plastic.

Due to price, I choose to go with Colonial Van Lines over other moving companies. The moving coordinators who helped me estimate the move were all helpful. The crew were cautious of my belongings and friendly. I was only there for the one side of it, but they seemed efficient. They were also polite and took care of things.

Colonial Van Lines was responsive and had competitive rates. The coordinator was very helpful, and he got back to me at a reasonable time. My move was delayed by about three weeks so he was very good with keeping in contact with me and working with my move schedule. He went over everything for the quote, though things ended up being a little more expensive than I had planned. That had to do with items that I decided to not drive and put on the truck, so I was fine with it. Milan was a nice guy and he had two other gentlemen who helped him. They ended up having a slight delay in the delivery by a couple of hours, but I later found out he was coming earlier than he had planned. I needed to get additional payment from the bank since the truck weighed heavier than initially quoted, but he wasn't grumpy about waiting for me at the storage facility. It worked out very well.

Very professional and the move from the storage to my apartment no problem at all. The company really help me make my move very easy.

Because of their cost, I used Colonial Van Lines for my move. Their moving coordinator was very helpful, nice and had set very accurate expectations. The account manager was also very nice and he helped me with stuff that I needed to wrap during my move.

I had good customer service over the phone from Colonial Van Lines so I got their services. I spoke with their rep, Dave, who was very considerate, courteous, respectful and professional. Dave was very communicative and explained the details and the process along the way. He was very informative about how Colonial Van Lines weighed their truck and my stuff so that I would only pay the actual weight. I had a very good experience with Colonial Van Lines and I will use them again. I even have a customer that might be interested in their service.

CVL has since reached out to me to resolve this issue. They are under new management and have offered a resolution that is reasonable and acceptable.

I wanted a van line and I thought Colonial was one but I realized it was a brokerage. However, the person I talked to on the phone did a good job helping me out. The contract negotiation was fine and straightforward. I got exactly what the rep said I was going to get, and I appreciated that. However, the moving coordinator didn't really contact or look out for me. They didn't check up on things and I didn't like that. Things didn't go exactly as they should have which was okay, but nobody gave me the heads up. But the people who did the move were excellent. Nothing broke and everything was well wrapped and packed up.

I was moving back to GA from ME during the winter month. The team was very efficient, quick and friendly, all the while lifting, totting and hauling my treasures up to the house. Because of the size of the truck they were unable to make the turn into the driveway. There were no unexpected charges and delivery was within the time frame they gave me.

I've had a nice experience with Colonial Van Lines. The guys put the boxes of clothes where they were supposed to where they told me to put it. They were very helpful and cordial. I just wanted them to take it out of the storage and bring it to my apartment. It was sitting in storage for a while because I was going to get a storage place, so I moved it from New York to the storage unit. The manager told me that location required me to have storage, so it stayed in storage up in New Jersey. Then they moved it from New Jersey down to my new apartment. It stayed in New Jersey for only a little more than a month because I moved out of New York on October 31st and moved into my apartment and had it delivered on January 14th. Jacky, the moving coordinator, was a very nice man. I had no problem with him at all. He was very sweet and helpful. He gave me a good deal on the storage. He gave me one month and then he charged me full price.

Our move from Oklahoma to Key West, Florida with Colonial Van Lines was very good, accurate, and timely. The only special request we had was for them to also arrange for our vehicles to be transported. Everyone through the whole aspect of it, including the guy that did the moving, was very nice and friendly, and nothing was a surprise, which was a good thing. The services and expectations set by the moving coordinator were very accurate. We had a wonderful experience with our account manager and he always called to check on me to see how things were going.

Colonial Van Lines got the job done. My daughter's father passed away and we were trying to get some of his stuff. I got them for their availability to do it in the time frame. Their moving coordinator, Lyon, was very sweet and nice. I didn't know exactly what was coming because it was packed up from the lawyer, and the actual amount was almost double the price but I don't know if that was their fault. We were trying to talk to the lawyer and the lawyer was not the one who packed it, so there were a lot of things that came that shouldn't have. It didn't really fall on Lyon that there was more weight than expected and ended up being almost double.

I was moving from Louisiana to northern Chicago and it was a 900-plus miles travel. I got Colonial Van Lines after a recommendation that I got from a colleague and some online research that I did. It was a convenient and easy experience. The coordination was all done via phone and it was better than I thought than having somebody come and do the inventory. They were very acceptable to changes and helpful in making adjustments as we were finding out what was going to go and what was staying. I had also requested a short window from the pickup to the delivery but they were able to meet and exceed that expectation. Our account manager was very accessible and helpful, too. We had a fantastic experience with him.

I started out this process in November talking to someone named Andrew, my initial contact with Colonial Van Lines, and he was very friendly and kind. He explained the fact that his inventory process was done by phone and not by sending a person out because they have a great tool that will estimate very close to the approximate weight of the items to be moved. I spent two and a half hours too, and one half hour on the phone with Andrew going through my house, and he came up with an estimate of 6,500 pounds. And I said, "How much is that gonna cost?" And he said, "$4,300 to move." And I said, "Sign me up."

Colonial Van Lines has some of the better reviews online, so when my mom was relocating from California to North Carolina, we got them. The gentleman that I initially booked to do the shipping was knowledgeable, friendly and knows what he's talking about. Thomas did a good job of explaining the procedure, what the cost would be, the breakdown and when it would have to be paid. All my mom's stuff was in a storage unit here and it got picked up from storage and taken directly to her new place in North Carolina. However, it ended up being a bit more than we had expected. Evidently, that was based on weight. They estimated it lower than what it actually turned out to be, so I was a bit disappointed that it was quite a bit more.

I had to move for work. I got three quotes and Colonial Van Lines was in the middle so I chose them. They were prompt, professional and very easy to work with. They answered all my questions and gave me a quick estimate over the phone. They got my stuff there much sooner than what they had first anticipated and actually almost beat me there. They were extremely good, and nothing got damaged, which is unusual for a move. I couldn't have asked for anything more perfect.

I was relocating for work and got Colonial Van Lines for my move. Initially, the services and expectations were not very accurate. But after we got through our estimates, they were very close and worked just fine. Everything went just as planned and overall, my experience has been simple and effective.

I switched jobs so when I moved I contacted Colonial Van Lines. They were the least expensive and the pickup were great. The guy let me know when he was going to come and we met there. The quote was as good as it could be. I did not know, nor did the estimator, how many books I had so my material was heavier than expected, and it was half as much as was originally estimated. However, the folks who delivered my materials did not come within the window of time they were supposed to. They did not let me know until after the window of time was passed, what their new time estimate was. When I gave my feedback, the guys who delivered said "We can't do anything about it. We're not supposed to call you 'till we're an hour away. So, we waited 'till we were an hour away." Also, I still have not determined if I'm going to present a claim for the things that were broken in the move.

I chose four moving companies, and Colonial called me back first. Their rep was helpful and very businesslike. He took time to make sure I understood everything he said and the services and expectations he set were accurate. The account manager who assisted me during the move was also great. The only problem I had was I was told I would have 24 hours notice before pick-up and I asked them to not only call me but to also call the family that lives there. Unfortunately, they only called the family that lives there and on the day that they were going to pick up the furniture, I got a call and said that they will be there in 20 minutes. I had to fly home to California so I wasn't there when they came. But the two guys that unloaded the furniture and brought it into my house were sweet and friendly.

I had the best experience with this moving company. It was perfect from start to finish. Everyone who contacted me gave the same information from the beginning to the end. The pricing was great, service terrific, and communications were excellent.

My wife had a job at a college so we needed to move from Chicago to Delaware. I researched and went to a website of a company providing names of different moving companies. I got calls from four or five other companies and their service description. I also used some online evaluations then I decided to go ahead with Colonial. I picked Colonial out of eight other companies that sent me their proposals. The agent I spoke to sounded to be professional.

The moving team was very professional and wrapped everything nicely. They were also terrific with my kids. My daughter was sort of supervising and directing, and they were very playful and had a good time. They made it fun for my kids. There was this giant snowstorm so they came a little later than we were expecting. We had one broken item which was a bed frame. But the guys did a great job, worked in a timely manner and unloaded all of my things. The only weird thing about the unloading is I thought they would have put the boxes in the rooms where the names were on the boxes, but they just put them all in one room. Other than that, it was all right. With Colonial Van Lines, there were no surprises which is nice when you're moving.

I lost my job in California and decided to move back to Texas because I have family here and it's more affordable. I interviewed Bekins, North American, and Colonial and chose the latter to help me with my move. My decision to go with them was based a little bit on price but mostly on the salesman Louise who made me believe that they were going to do a good job.

I need to transfer because of work and the quote Colonial Van Lines gave me was about $2000, which was less expensive than the other ones. But the quote wasn’t very accurate and it ended up costing us about $1000 more than that. It ended up being around the same price that it would have been from any other moving company. It left a little bit of a bad taste, but it was a move across the country so we weren't expecting it to be a painless experience.

My son was killed in a hit and run accident, so I left and Colonial Van Lines did a wonderful job for me. I chose them due to the location of where I was since most of the others did not even come close to where I lived. I absolutely had no problems with them and everybody was wonderful. It was as smooth as it could be considering the other issues regarding the move that were going on, which was not with Colonial. A big thank you to the two guys in the van - they went out of their way.

We relocated to Florida and went with Colonial Van Lines for the move. Their price was competitive, and the moving adviser I spoke to was the most helpful, best informed and sounded the most honest. The services we got were exactly accurate with the expectations set. Moreover, we were really happy and pleased to meet the family company that did the actual move. They were terrific. They were very, very impressive, nice, and careful with our stuff. It was a satisfactory experience.

I was going to go with a different moving company, but there was a man from Colonial, named Jimmy, who alerted me to some things that other moving companies might say and he said that even if I don't pick them, to just check these things. And as other companies had these little issues, I realized he was right and he was the one that was honest with me so I cancelled the other mover and went with Colonial Van Lines.

My move using Colonial Van Lines went fine. The coordinator was great because everything went smooth and I got my stuff with very little damage. I was informed that pick up will come a little late and it was okay. I'm very happy with them.

Colonial Van Lines promised a lot to me from the beginning but very little came through. The movers in the truck were awesome, they were the easiest people to deal with. But the rest of them, we wouldn't recommend. We knew we took more than we expected so the fees of the move went up, but we were not able to leave town as expected because the driver showed up late in the afternoon two days after they were supposed to and then packed all night long. Then when we arrived at our destination, they gave us a window that it would be six days, but it was another six days after that when they arrived. And, I lost a lot of my valuables including a whole collection of wristwatches that I had. Also, my weeder never showed up. And when they put the stuff together in the home, a lot of the stuff were not working properly and my bed was damaged.

I had a job-related move and used Colonial Van Lines. I have a problem with their rate estimate because at start, it's about 1500, then it ended up 3800 pounds. So, the price was a little not expected but everything else was perfect. And the only thing that I needed was for them to email the final amount that I paid because I need to give it to my employer but nobody did. I went with Colonial because they gave an estimate of 2000 whereas another company gave me 3000. But by the end, these guys charged me more. So, maybe I made a mistake and should go with the other company. My boss is paying that so it was not a big deal for me, but for other people who are doing a move, Colonial should have a better estimate.

Not happy with Colonial Van Lines. They need to get someone who knows how to estimate the cost of a move. In the end, the move cost me an extra $2100, and that was because the gentleman who initially estimated the move was so far off. The sad thing about it is I was told by many people not to go with a broker. And this wasn’t my first move. This was my first move that I ever went through a broker and I will never do that again. I asked the young man that quoted me about the brokerage because I had heard from other companies -- I had five estimates and Colonial Van Lines was not the lowest, they were in the middle. If I had gone without a broker and gone through a regular van line, I would have been much happier because they probably would have been more on the ballpark of what the move was going to cost me.

My moving experience was so bad, I created a Yelp account just to warn others. We had issues each step of the way, and once you sign the contract with Colonial good luck getting your representative to return your calls, and don't expect anyone else to try to help you either. We were given a 2 day moving window and told we would find out at least 5 days before our move day, the actual date. We found out the night before at almost closing time, after multiple calls a day for 5 days straight. We booked our move with a binding agreement on weight (based on a visual estimate). Everyone I spoke to except the manager in the booking department told me it was impossible to have a binding estimate based on weight. I'm not sure if other representatives didn't have access to view my contract, or if they just didn't read it.

Job #: **. Recently moved from central IL to Dallas. Sub-contracting company was Relax-Relocations owned and operated by Enrique. All of my stuff was wrapped professionally and loaded within 2 hours. Enrique called to verify best time for drop off, and drop off was within 3 days! No damage to my furniture, also laid out floor mats to protect the hardwood. If Colonial can continue to provide contractors like Enrique, they should have no trouble staying busy!

Thank you again for being proactive and standing behind your commitment to working to satisfying your customers move experience.

I had to move because of my family. James, my moving coordinator, was the main reason I chose Colonial Van Lines. Sometimes the first impression is the best, and he was my first contact with them. He was very professional, courteous and answered my questions really well. The services and expectations set by my moving coordinator were very accurate, and I had no problem during my move.

My husband and I recently moved from Detroit, Michigan to Ogden, Utah. We knew moving across the country would not be cheap, so we were excited when Colonial Van Lines gave us a significantly lower estimate than any other moving company. Unfortunately, their estimate was extremely off, and we were 800 lbs over. (which made them $300-$500 more expensive than other moving companies). They also took over 3 weeks to get our stuff out here (part of that was during the holiday, but then Christmas was over and they were still nowhere close). All the people we talked to/interacted with were very kind and apologetic about the delay. We were told we would be compensated for it... and then they charged us extra because our apartment wasn't close to the parking lot. So that cancelled out our compensation for the delay. Not the best experience, but all of our stuff was accounted for, so that's good.

We spent the winter away from our permanent residence and hired Colonial Van Lines for the move. Interactions with the moving coordinator were brief but productive, and the expectations set as well as the services were very accurate.

I'm in the military and I got a PCS order to Fort Polk. I was looking for a company to move my stuff, called up Colonial Van Lines and chose them because their price was competitive. My experience with the account manager who assisted us during our move was pretty good. They did the pickup and delivery well. Everything went as expected.

I was transporting an organ from my mom's house to my house and Henchy’s recommended Colonial Van Lines. I contacted them and it sounded good so I chose them. The coordinator was pretty thorough and professional. He was concerned about getting the van in place and googled the address to get a view of the house so he'd know how to get the van in there. Everything went well with the account manager. He gave me a couple of calls and went through the process. Colonial Van Lines did a good job.

We were moving out of state. The moving coordinator and everyone else at Colonial Van Lines were all very efficient and kept in contact the whole time. There were a few late things, a day late, but everything worked out just fine. Once they got there it all went well. The guys that moved us were super nice and efficient movers. They did well as they go ahead. We hadn't unpacked everything yet but we did have glass in two small pictures that was broken. Other than that, we haven't found anything.

Overall, my experience with Colonial Van Lines was wonderful from beginning to end. It was great and I would recommend them.

I was relocating and a friend of mine had a pretty good experience with Colonial so I went with them. My interaction with the coordinator went very well. We overestimated a little bit but they took care of that so it was good. The account manager who assisted me was very good. I would recommend them.

I got a new job in Texas so I had Colonial Van Lines for my move. Everything went smooth and as expected and I was well-informed of every procedure. It was great so I can recommend it to somebody else.

I was relocating and Colonial Van Lines' price had me choose them over other moving companies. I was in constant contact with the moving coordinator who kept me updated to what was going on and who's moving us.

My fiance did his homework about prices and picked Colonial Van Lines. We we lived in upstate New York all our lives and he had a company in Colorado that he had answered to. Their moving coordinator was good. The services and expectations set were accurate. However, during pickup, I was prepared except I needed more help to get everything done so I did the best I can. I left a lot of stuff because it was a short notice. And then delivery, we were late, we didn't get here until a day. The mover didn't do the delivery. He thought my fiance could get here in so many days but we drove 1,900 miles and we can't get here at the allotted time. We needed an extra day, so we held up. Overall, they were pretty good. I had some minor damage but I didn't realize that they stuffed two houses in one van.

I needed to move because of work, and chose Colonial Van Lines because of their price. The moving coordinator I spoke with was pleasant, and the account manager was knowledgeable and courteous. Based on my experience, I would highly recommend them.

I had all my belongings sent to my sister in Oklahoma and she chose Colonial Van Lines to do that. She didn't get the insurance, though. She dealt with the moving coordinator and the account manager and paid them. On the other hand, I stayed in California for everything to get scheduled. I waited for the movers at the storage, opened it up, let them in and then out. It was very late at night when they loaded everything. They did a good job and I gave them some money to go have dinner before they got en route to Oklahoma. I followed and got there a few days later after the delivery. Everything seemed to go okay except for a couple of things that got damaged like the board across the couch that was cracked. But that's part of moving. Another concern was that Colonial Van subbed it out to a different person.

The estimator from Colonial Van Lines turned out to be spot on and the movers were great. They took their time and made sure everything was packed so nothing would break. Except for one small thing broken that I still have to get fixed, I had a good experience.

I'll definitely recommend Colonial Van Lines to a friend. Their ratings are very good and they gave me a good price. It wasn't the full load so they were able to piggyback it onto another load quickly which meant a lot to me. The moving coordinator was in a difficult position but did a great job. We were in Africa when the unit sold and we had someone to go in, pack up everything and load up the storage unit. He was having a tough time to bring out how to estimate it, not knowing what all was in the back. He kept me asking me things and we say “No, we know we would not stop there.” But there were a lot more boxes than we had thought. I’ll definitely recommend them to a friend.

I went to moving.com so we got lots of estimates, and Colonial was within the middle. Their initial agent was very friendly and helpful. The account manager was also very helpful but what he said did not come about. There were lots of talk about being a part load of a 50-footer or a 75-footer and it would take anywhere from two to ten days. In the end, it was a small, independent contractor with a small van out of Phoenix. They followed us, we followed them, and we all came down together. Everybody tried to do their best but things changed all the time. It was very confusing. Colonial Van Lines did what they could do but because it's such a national company, it’s difficult for them to do the jigsaw to help everybody all at the same time. And I think we’ve lost one box. We will be putting in a report about it.

I got Colonial Van Lines about three years ago when when we were trying to move our father-in-law over. We planned two months in advance to get them over here. We thought, “this looks really good, everything should work out well.” So I tried to speed up the process, and although things got odd towards the end, everything worked out. I offered a $1,000 bonus to the mover to get here a day early but he got here exactly an hour late which was hard on us.

In all respects, this was the best moving experience we have ever had. Communication, both from the office and from the road team, was excellent. This was the first move (out of five that we had previously) where there was NO breakage! We packed all but three pieces. The only criticism that I would have is the charge to pack the three items was quite steep. I would use Colonial again should the need arise.

I must admit I was worried after I booked with Colonial Van Lines due to a few reviews I saw. However, I was very pleased with the customer service I received from start to finish. No worries after I realized that the truck company would be contracted out. They picked up on time and delivered before I even expected. I would use again and recommend them for their value and service.

I'm retired and I wanted to relocate out of New York to somewhere that's more economical. So I talked with a couple of people and with other van lines but of the few people that I talked with, Colonial Van Lines said they could give me a better deal. Their moving coordinator and account manager were good. The only close to being negative that happened was after the movers came, picked everything up, I was told that I would be called back that evening with a tail weight to the truck so I would know how much more I had to pay.

Colonial Van Lines was very thorough and they set good expectations. The moving coordinator was very honest. I liked that he encouraged us to get other quotes before we settled. He wasn't pushy and in fact, he never even followed up with us. I followed up with him because he wanted to give us time to consider and that was very good. During the move, I appreciated that the account manager was really good about letting us know where things were in the process. I didn't have to call them to ask about where we stand. They were proactive in reaching out to us.

Colonial Van Lines did a good job with the moving and following up with everything, making sure that people were there on time with the pickup. The people who picked everything up were fantastic. Every correspondence that I had with Colonial, insurance and everything else were good too. Colonial themselves is great, but I didn't have the best experience with the third party for delivery. The first issue was they called me at 9:00 at night on a Sunday telling me that they were going to deliver the stuff within an hour. 10:00 at night for a delivery isn't really ideal.

Colonial was great to work with. They were in contact with me throughout the process, always kept informed about status of move and always willing to answer questions. No hidden or surprised extra costs. Very accommodating when I had to change date of move. The moving van guys were very courteous, professional, and careful about my belongings and all of my things arrived on schedule and nothing missing in the move.

Due to a job change, my wife and I had to relocate and because Colonial Van Lines had good reviews online, we decided to get their service. I had several interactions with several of their folks. The very first one was with the sales rep who initially put the plan together and that went okay. I had requested for a timeframe of Monday or Tuesday, Dec 28 or 29, because the buyers needed to be in the house at a certain time. I was guaranteed that that would happen, but it didn’t. I explained that on the 29th, I needed to be out by 3:30. The rep kept saying that they're going to help me but they never did other than I need to be rescheduled for the 30th and 31st. That was very stressful because I had to get out of the house and I wasn’t able to.

This was the first time we had a big move and didn't know where to start. Once I found Colonial Van Lines they made our move from Wisconsin to Florida easy and carefree. Pick up and delivery times were accurate. We did have some minor damage but everything was resolved.

I got relocated and chose Colonial Van Lines because they beat other companies' price. However they didn't follow through with it. My experience with the account manager was okay but I'm missing some stuff. They traveled a thousand miles and banged up my door and a few pieces of furniture. But other than that, they were very fast and did a good job.

Just before Thanksgiving we moved from Oklahoma City to Palm Harbor Florida. Colonial Van Lines did a great job helping us plan the move and followed up when things arrived in Florida. We are pleased with their service and would recommend them to others.

We had a very good experience from start to finish. The driver & loaders were very careful loading & unloading our belongings. They took their time to do things right. Did not rush to get the job done.

BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third-party carriers and as a customer, you have no control of the quality of that company or drivers. I was contracted with "Top Cat Movers", a totally unprofessional and unreliable company. After numerous complaints to Colonial Van Lines, they backed up their vendor vs, the paying customer. I asked repeatedly for another carrier but they could not make a change! Top Cat was delayed from the beginning, scheduled pick up on Oct 9th. Did not pick up until the Oct 12th. The truck was 3/4 full and could not accommodate my 8100 pounds of inventory. They said they would schedule another truck and split the load.

I went with Colonial Van Lines for my move from Pennsylvania to Tennessee because of their price. They had to meet me at a storage facility and they were punctual. Also, they had to disassemble some of the furniture and when they brought the furniture into my house, they assembled all my furniture for me. They went beyond what they were paid to do. My experience with them was pleasant and stress-free.

We were relocating and went with Colonial Van Lines because of the price. The moving coordinator explained everything to me and he was good. Our experience with the account manager who assisted us during our move was good too. Any questions that we had, he answered promptly.

Colonial Van Lines had a fair estimate of what it's going to cost me to move compared to other people I checked. I wanted to move to a location where there is a cheaper cost of living. I had a pleasant interaction with the moving coordinator. They did a good job of explaining the process and all the contingencies that were related to that. However, there were a couple of situations that happened. I had to call them several times to have them correct the destination address. And even on the night before they were going to deliver they still haven't been communicated the new address. Have I not double checked, it would have created a big problem because the delivery would have gone to a different town altogether in spite of the fact that I had made three attempts to get them to correct the address.

The moving coordinators from R&R Moving Company (the company that Colonial Van Lines subcontracted) were good and knowledgeable. Their movers were very nice and polite. Everything was clean, including their truck. Everything was good. I checked them and they were good people. They did their job. I went with Colonial Van Lines because of their representation for a moving company which I thought I was getting, but they contracted it out. They have good contractors and I had a pleasant move, but they should have said at the beginning that they will contract it out. I would've understood more, and I would've been more reasonable.

I was very happy with Colonial Van Lines. My moving coordinator knew about my personal situations with my husband and his health. He stuck with me through the whole process. There were problems that popped up and he dealt with it. Because he did, it helped me and it helped the company, too. I would gladly recommend them to friends and family.

My husband and I moved and our experience was so easy and very relaxing. We were a bit frazzled but our movers, easy going!! That is huge and so helpful. The driver, Allen, was very easy going and easy to talk with. His helpers were polite and had manners. That is huge in this day and age. Another huge plus was they almost beat us to our new place... We did not have to be without furniture for not even one night!!!

Every time I open a box, I’m not quite happy with the way I got packed. Other than that, the move itself was no problem. That all went real nice. Pedro and Tom were outstanding.

My experience with Colonial Van Lines was satisfactory. They did everything they were supposed to do. I had to have paper work on a certain way and I actually didn't go through the proper channel but they still got it done for me very judiciously. The only issue was that we had a delivery that had to be in the evening and the freight people they contacted to do the delivery didn't know that, but we were able to resolve it.

I recently used Colonial Van Lines for my relocation from Atlanta to Washington State. Basically, they’re an agency that contacted the actual folks who were to do the shipping and it was a very pleasant experience. There was continuous follow-up on when the pickup and the delivery dates were. I also requested from them well after my move was over for invoices and they arranged that in quick time. Given that my relocation has been from the east coast to the west coast, it’s been really good.

My first impression with Colonial Van was good. I was helping out our family members and I chose them for the move because of their pricing. Also, the person that I talked to was friendly and courteous. I would definitely recommend them to a pool of anyone I know.

Colonial Van Lines handled moving our stuff professionally and they made sure everything was done right. Their moving coordinator knew their business really well and gave us an exact estimate in shipping our stuff. They have all been excellent and they called us in every step of the way. We never felt uncomfortable about it and they did everything just like they had promised to do. They shipped our car too. It was a stress free experience.

It was a wonderful experience with Colonial. The driver as well as the moving people were very nice, friendly and showed up right on time. I’m very pleased and would highly recommend them to somebody else. As a matter of fact, I might need them again soon.

The movers were efficient and we were moved within 12 hours. My experience with Colonial was great and I would definitely recommend them.

I'm really satisfied with their service. They were very fast and they are cheap. I would recommend this company especially for any military members who is moving. Better company if you want to save money.

We chose Colonial Van Lines when we moved because somebody recommended them to us. There were three people who did the packing. The only thing I didn’t like was the fact that they made us put the entertainment section furniture in a box, even though we had covered the glass. To me, that was overkill. Also, we can’t find our desktop, so we’re still working with them to find that. But other than that, they worked very good and were very nice.

When I first spoke with Colonial's salesperson, he was very personable and helpful so I stuck with them. Their account manager assisted me, was very attentive and always polite. However, I had issues with the actual moving company, but not Colonial per se because they were overall helpful.

Moved from Florida to Arkansas. First contact at Colonial was with James, who was so friendly, professional, and helpful. Follow up was very good. Mena also was very helpful through the process. I was also impressed with the agents that they used for the move. No problems at all. Communications were very good. I would use Colonial if I moved again and certainly will recommend them to my friends and associates.

All our interactions with the moving coordinator of Colonial Van Lines were very good. The services and expectations set were accurate under the way they do it and the weight estimate was way under what it actually was but that’s because they kept cranking.

I had some challenges with Colonial Van Lines early on but was able to resolve them through communication and shared understanding. I appreciate their customer service follow up and based on our agreement, I am happy with the resolution and would consider using them in the near future.

We decided to go with Colonial Van Lines based on the quote and the service that I got from their agent. The quote given to us was $100 close to what we got. I had a very good experience with the account manager and I also appreciate that the crew who delivered everything and handled the pick up in Texas were extremely polite and friendly.

I decided to go with Colonial because the initial person that I talked to was personable, seemed like a nice guy and was able to beat the other quotes that I had. He was good and made everything sound like it's running great. It seemed like it's going to be a good company to deal with but after that, everything went downhill. I hate to say this but it was horrible. So I posted a bunch of reviews and a note. Then they contacted me and offered to pay my claims. So I was happy about that and in exchange I removed all my negative reviews.

I've had several conversations with Colonial's moving coordinator and they kept track of what was going on at all times. The people that picked up the furniture and the people who dropped it off were very professional and very careful. I would recommend them.

Before we made the move in Texas, Colonial Van Lines was one of the probably three that I did some homework on. The initial person that I've talked to gave me misinformation that led me to believe that it was going to be the company that picked up my furniture and delivered my furniture which didn't happen. He was gone when I contacted again and so I had to talk to the second coordinator who was very good, professional and gave me more true correct information based on what was going to happen. I had a good experience with the account manager who assisted me during the actual move. He was a little more professional, upfront and honest.

Sending me a third-party company that has nothing to do with Colonial Van Lines was dissatisfying. The person turned out to be some kind of a gangster who threatened not to pick up my stuff or throwing them in the middle of the road if I asked him a lot of questions about the process. The Colonial Van Lines team was not responding to my call and they were missing in action after they got my deposit.

My mother is selling her house and we were moving to Arizona. The guy that I was talking to from Colonial Van Lines was very nice and patient, so I was very pleased with him. Everything went fine.

My initial contact with Colonial Van Lines was the best out of all the people I talked to. I appreciated that they made me feel at ease. Their account manager, Liza, was awesome. I loved her. She was very helpful, sweet, and made me laugh. The three guys that came to move us were exceptional. I couldn't have asked for a better three guys to help move. They were the nicest guys, very polite, sweet and helpful. I was doing this move on my own because my husband had already moved so I was a little nervous about having people at my house moving me out with just by myself. They were funny, too. They were Serbian and they were hysterical. They started talking in Serbian and I'm like, "Look guys, I'm gonna put a translator on my phone" and they'd laugh.

An interstate move is never a smooth simple thing, and all things considered, Colonial Van Lines did a fine job. They were not my first choice but my second. My first choice turned out to be too expensive so I went with them. Furthermore, the moving coordinator was very good. I was juggling a bunch of different quotes and he would call me every day and say, "Hi. How are we doing?" but he wasn't pushy about anything.

We went with Colonial Van Lines as our moving company due to its price. They gave us an estimate. The moving coordinator was nice, but there was some mix-up with the move. When the guys that actually did the work got to the house, they had been given the wrong information. So the moving coordinator had to go all the way back through and there were a lot of problems back and forth. But the guy that came and did the move definitely got it all done. It was a subcontractor but they made sure they got everything worked out for us. They were great and exceptional.

Colonial Van Lines has competitive prices over other moving companies. We contacted them and they explained what was going on and things went pretty much as explained. I wasn’t familiar with moving brokers, which is what Colonial is, so I was a little different. But Conquest Moving, the company that they contacted to move us, were extremely helpful. They were flexible and everything went smoothly. Everything was moved. I think one small item was damaged but I felt that was really good given they are coming halfway cross country and everything that had to be moved. The only issue I had was that the estimated cost was significantly less than what it turned out to be, I thinking that they may have underestimated the weight. They better do at estimating the weight because I was quoted a couple of thousand dollars more. But even so, it still ended up to be competitive in terms of cost. I’d recommend them to a friend.

We were looking for somebody that could accommodate us as soon as possible and Colonial Van Lines were the first ones that said they could do it. Their moving coordinator was very helpful. She called when she said she'd call and had all the figures for it and got back to us before, during and after the move. The account manager that assisted us during the move was very nice and helpful, too. They were great. They did a good job and I would hire them again.

Colonial Van Lines were able to move us where we needed to move. We had to move on a weekend and they were able to accommodate us. My wife spoke to the moving coordinator but I had to sign the paperwork. The account manager was wonderful and did a good job.

Colonial Van Lines is fantastic. The estimate and quote were all done over the phone with the moving coordinator, and the final cost even came a little less than the quote. Also the driver and the helper were very professional, clean-cut and cordial. We couldn't ask for anything nicer. Everything was perfect. We never found one broken dish and they put everything where it should be. They set up everything and even helped hook up the TV.

I was relocating from Newport, Rhode Island to Pittsburgh and I went with Colonial Van Lines due to their prices. The account manager who assisted me during the move was great, and delivery went smoothly. The whole company was the best, and I’m happy with my experience.

When I had to make a move for my husband's job, I searched for a local moving lines online and Colonial Van came up. So I called them and spoke with a gentleman. I liked the way he was on the phone, and everything logistically made a lot of sense in terms of being available, flexible for the needs that we have and within our budget. However, the two gentlemen they sent out took way too long to do what they needed to do in the house - though I had everything boxed up. They had the furniture and a lot of boxes, but they were in my house for a long time the whole day.

We decided to move closer to where our grandson lives now that we're retired, so we called two or three moving companies and they gave us their best quote to begin with. Eventually, we chose Colonial Van Lines. The price didn't stay as quoted over the phone however since we had more stuff than we thought we have when we talked to them.

I had to move because of a job assignment change and I had a good experience with Colonial Van Lines.

Mover did not show up until the day after the scheduled time. He did damage to my driveway as his truck got stuck and I had to call the police to have his truck removed. Initial load took 8 hours and shouldn't have taken that long. I would never recommend Colonial for anything.

I relocated to North Carolina from Maryland to be with my daughter and found Colonial Van Lines through the Internet. I called several moving companies but the girl I spoke to from Colonial Van Lines was so organized and knew everything. She instilled confidence in me. There were some others that I almost went with but I didn't get that same feeling and there was even an obnoxious attitude by one. But not when I called Colonial. They seemed pretty good. Everybody that I talked to was very useful.

They arrived unprepared and extremely late. They had two guys, and one was very young guy that was tattooed up, smelling with foul odor and it took them a full 8 hours all day just to wrap my furniture. Then they had to come back and the truck they brought was too small, and had to leave everything again pushing my move out 3 additional days late. Then they came back with a bigger truck but it took all day again to load my furniture. And they just threw the items on the truck breaking mirrors, scratching up valuable furniture and broke my son's crib in half by putting boxes on top. This was the worse move experience by far and I would not recommend this company to anyone. It took four months to get a claim processed and it was a huge hassle and nightmare.

I chose Colonial Van Lines because they called me back. The moving coordinator and account manager were really good. The pickup and delivery process were very good too.

It looked like my possession were put in the truck with a snow blower. Boxes used by the movers were crushed. Had one chair with a broken leg, had a speaker that had a smashed corner, my mattress was wrapped with a moving blanket, but the corner was wore thru the blanket like somebody drag it and wore out the blanket and wore into the mattress and the mattress was water stained from something. The list is too long to continue. Will never recommend this company to anyone.

I would like to commend Colonial Van Lines for making my move from Colorado to Montana nearly seamless. I had to be back to work within days of my scheduled move and was very worried about the "window" that I was given for delivery of my belongings to Montana. It worked out FABULOUSLY! I was packed and on a van on Friday evening - thanks to 3 very hard workers! I was to meet the moving van on Sunday at 2 pm so left Denver early to make sure I was at my new place to receive my "home". The driver was delayed due to another customer in another city, but it worked out great!

We moved from Memphis, Tennessee to Orlando, Florida. My wife chose Colonial Van Lines and the people were easy to get along with and we didn’t have any problems with them. The only problem we had was when we got down here, they were supposed to be here 8:00 Saturday morning and they didn’t show up till about 3:00 that afternoon.

I initially had a bad experience with Colonial Van Lines but they've resolved my issue by paying me what it cost to have the rest of my furniture moved. I am happy with the results and would recommend their services in the future.

This was my 6th move experience and my first with Colonial and I only had one good contact (Benjamin **) throughout. Communication was terrible, packing was terrible, quotes were way off, customer service and follow up was abysmal - I did all the calling and follow up. They damaged furniture and I STILL don't have my refund for that. I asked for additional compensation due to all the challenges and I have received NOTHING from anyone. I have asked to talk to the CEO to give my feedback and nothing - no one will pass me on to higher ups. This was a horrible experience from every aspect and I will NEVER use them again and I will never recommend them to anyone!!!

They showed up 24 hrs early, was delivered 12 hrs late after confirming what time the delivery would be. Showed up at 10:30 PM. They refused to offload prior to paying. Then offloaded someone else stuff. Cops were called. Notified HomeAdvisor and Angie's List NOT to recommend you since I got no satisfaction from your home office.

When I first called I was given a representative who assured me he would be with to the end of my move! Next thing I know I was given a different representative, so much for Chris' assurance. I was told by my new guy I would be sent a form for broken items, still waiting. The contracted movers had broken some visible items and said he would send me a check, still waiting! I'm still sorting and unpacking my items and finding more broken or damage stuff. No form to itemize the stuff on! (Like I said I'm still waiting!) I personally would not recommend this type of move. Colonial Van Lines is a broker, as I was told by my movers, and contract out the work. In other words they charge you a fee and turn the work over to someone else. Once again this is what I was told by my movers.

Booked my move three months in advance. Told them I had a two day window to move due to I had fly-in to due the move. The day of the move they called and said they could not make it on time. To make a long story short, I had to threaten to sue to get action. They cost me time and money.

This was, by far, one of the worst customer service experiences I have ever had. It started with the movers showing up a day later than promised. They called and said they would be there first thing in the morning and did not show until 2 pm. They backed the truck into the lawn (which was wet) and got the truck stuck in the mud, leaving big tire marks. The driver and helper were fighting. Yelling at each other using profanity. They broke a floor to ceiling mirror in the process.

Colonial Van Lines were really good movers. I was very pleased with them. They were very professional and very efficient. Nothing was broken or damaged and their timing was perfect. It was a very good experience.

My antique dresser and card table both had legs broken off when I went to storage. I sent pictures and a letter to the claims department with no answer. I sent another letter and got an email stating the company never received a claim. I resent the pictures to Colonial and received no correspondence since.

I moved less than half of the inventory that was on the furniture list yet the move and weight was more than double of the original cost. Movers repacked items already packed by myself or previous movers. Mover did not show up on time for pick up and was over a week late on delivery. For delivery he said his truck broken down but it ended up that he was on another job! Also for delivery he gave a call an HOUR "heads up" before delivery!

Pre-move contracting and pricing was professional, courteous, and efficient. Loading was a day and a half late and contracted out to individuals who had a rent-a-truck (Rider). The individuals came with the truck already 3/4 full. There was not enough room to load the contracted number of boxes and furniture of the one bedroom apartment with no appliances. The individuals came without material to protect the mattress or wooden furniture. They had to make two trips and never unloaded the front 3/4 of the truck. They pushed wooden furniture against the floor and walls of the truck, stacked boxes and other items onto unprotected wooden and cloth furniture and unprotected mattress.

I was very pleased with the initial service and quote I received, but when the crew came to pick up my items (which I had detailed during the quote), they said there were extra costs for some of the items. The representative should have explained that at the time of the quote. When I tried to contact the rep at the time of pick up to get an explanation for the extra costs, neither of the two reps were available and neither called me back when I left a message. That's horrible customer service.

After Consumer Affairs reached out to me, the company emailed paperwork and requested an updated star rating, and to explain my resolution. I will receive minimal compensation after this...supposedly.