Colonial Van Lines Reviews

There were two young fellas who did a good job. It was a very good experience.

I was very pleased with Colonial. I love the driver. Walter was wonderful. However, the person who helped move me out was in a rush. He said, "I've gotta leave here at 2:00 whether I'm done or not." I said, "We got to wrap this and make it nice and we can't damage anything." He said, "This is a 4,000-pound job and it should have been done in two hours." Walter had to leave the job, jump in the car with him, go get his money and come back. My brother and two of my nephews came and finished helping me. They were at the very end so it all worked out fine.

The move itself was great. They packed up, protected everything and wrapped everything real good. It didn't take long. But it was just the quote was way out of line from the cost. It was a very bad estimate for it cost 1,500 more than they quoted me. That part, I was not happy with. It also took way longer than it should have. He said it would take 2 but it took 10. ​But they did it good, though.

The issue started from the very beginning. I was told they had their own trucks. Another truck and movers showed up so apparently they contract out to other companies which would be one thing IF they had their own trucks and didn't lie to me. One would assume I asked that question because it was important to me for my move. I won't make that mistake again. Also get ready to talk to 10 different people at minimum for your move. The person that takes your order and has you sign your agreement will never speak to you again (nor will you be able to get a hold of them). The company has coordinators to call you the day of your move to double check that the movers have arrived and that they have ended. You will be assigned a new account manager daily who is also very difficult to get a hold of bc they are on the phone and they are at the mercy of the contracted company to give you information.

Their rep was good and very communicative. I had to change dates a couple of times and they were accommodating. The moving crew came in, wrapped stuff up and took the stuff out. They were out of there sooner than we had anticipated. I had a missing part on a TV stand though. Also, a lot of my glassware was broken, even though it was packed in glassware boxes with all the foam and the separators. One guy had also lost a grip on a mattress when he was bringing it down the stairs and it ran into the wall at the bottom of the stairs and put a hole in it. But we sold the house, so we had to have that fixed.

Colonial works with you. We talked and weren't sure about the details but we knew that we were trying to get there. We continued to exchange and they always called back. Once we’ve put everything together, the rep took some time. We got offline and called back later for other things that I needed to add or subtract. We did that about three or four times over a three or four-week period before we finally settled. He wanted me to be satisfied. There were repeated delays in the movement though. They had problems with the drivers but they kept me informed every day. They always called, let me know what they were doing, where they were and when I could expect them. I had to do a power of attorney for the person at the house to release my furniture to the movers and they walked me through it. Two or three days later, they called me and let me know they were there. They met the person at the house and it was really a good meeting.

The rep was very good. But I was a little disappointed in the results of when the move would take place. We wanted it to be sooner, but they were just being honest. They said it could be as long as a two-week difference than what we wanted. But they did their best. There was also a lot of back and forth as to when they would be arriving. They didn't give us an exact date, and that took a long time to get that information.

DO NOT USE THIS COMPANY!! It’s been a complete nightmare working with them! They bumped our contracted pick up date three times. When the “subcontractor” finally did show up, it was in a rented Budget truck and not big enough to fit all our stuff. We had to leave several things behind in a friends garage. We were told they would deliver the remaining items in two weeks. Five times they scheduled a pickup of the items and five times they were a no show. No phone call to advise - no communication at all.

This was a good experience from beginning to end. The phone support rep was knowledgeable, responsive and had great follow-up. The moving staff was punctual, wrapped and moved furniture with care. They were also very courteous and responsive to customer requests.

The movers were fine and nice. The move went great. But, two days ago, I noticed that one of the computer monitors was broken completely. So, I have to replace that. It's just my fault for not checking. I already signed something saying everything was okay. But there would have been no way for me to know that it was broken unless I had turned everything on.

The day before I was supposed to leave and move was the day that Colonial finally got someone to move. It made me nervous because they waited till the very last day to get me a truck. It was down to the wire and I didn't like that. But everything worked out exactly as expected.

The quote I received for the move made me choose Colonial over a different company. There was a little miscommunication as far as the delivery of our stuff the following day but once I reached out to Colonial, they were able to get in touch with the driver and get everything resolved. Overall, the experience was quick, efficient and very trustworthy. I would definitely use them again if needed.

Colonial helped me move down here. They had great service and they also had the best price. They made sure that my account manager is in touch with me, keeping me apprised of what was going on. The movers were fantastic, really helpful, and careful with everything. Nothing broke or was damaged.

I was impressed with the help that Colonial was offering me and the quote that they gave to me was perfect. I felt comfortable with them 'cause I was moving some furniture from Brooklyn to Chicago and I was trying to find a good place. Their rep, Tom, worked with me from the beginning to the end. There were no damages and everything went beyond my expectation.

Colonial Van Lines was the first one to get in contact with me. The only frustrating part was that they quoted me 3,800 bucks for the whole move from Maryland to Arizona and it ended up being 5,800. So it cost two grand over the original estimate but the pickup and delivery went smoothly.

The driver hired a local company in Tennessee to come and help do the packing, which is normal, but I would not give good reviews to that company. Most of my boxes were crushed. That had nothing to do with Colonial or the driver though. There were six guys from that other company that were doing most of the loading while the driver was doing all the paperwork and the inventory. I wasn't very happy with the company that the driver hired, but he was awesome. I was happy with Colonial too. The final cost was a bit more than the quote, but that was more my fault than theirs. I wasn't home when I first talked to them, so I wasn't able to give them a good estimate of how much stuff we had. As we got packing up, we figured out that we had a whole lot more than I had estimated to get the quote.

Colonial Van Lines looked pretty reputable with their website and it looked up to date. I liked what I saw on there in terms of how to go about getting the quotes. The reviews were also very good and then the process of going through everything being moved was really unique. We had sold our apartment and everything that was in the apartment we needed to move was on our Zillow site. So we walked through each photo and looked at everything. I told their rep what was going and what was not and we were able to come up with an accurate idea of everything that was removed. Also, the professionalism was really good and the cost was better than the other three folks I got quotes from. The move was from Chicago to Minneapolis and we had to do it in a quick timeframe. So we got it set up in under two weeks.

Their timelines were right on with what they had disclosed to me at the beginning. The movers showed up exactly when they said they were going to show up, both when they packed me up and then when they delivered. The workers worked hard to get me packed up and to also unload the furniture. The customer service representative assigned to me kept me in the loop all along the way. So overall, the move went real well. It was a reliable and positive experience.

They were responsive to any questions or messages I had and were always upfront with any kind of cost, ahead of time as well. The pickup was within the window they had told me they’d be in. Everything went smoothly and everything was done well. Then the delivery, same thing. Everything was in the condition that I moved in. Everything was good there as well.

The Colonial Van Lines' price was better. The movers themselves went above and beyond. They did a wonderful job and they helped run down my dog, going up and down the sidewalk, and spent close to an hour helping me get my daughter's dog even. However, no matter what the lady said, it was not correct. One time, in particular, it was supposed to be in between 12:00 and 4:00 when the movers came to pick up, and they got there at 8:00 AM. They showed me the correspondence. They told her 8:00 to 12:00 and I almost wasn’t there. When they delivered, it was the same.

The driver was very courteous, and he did make his location in the allowable time. Different people from Colonial would call and update me as the driver moved along the direction.

We had a unique situation where we were in a different state than our storage. Colonial was willing to do the move without actually seeing the storage and just by knowing the storage size. Our biggest concern was the issue of the weight because that could have changed the price of the move, and it did. Even though the rep said she overestimated the weight, the weight came in an excess of that. So we were hoping that we could have saved a couple of dollars, but we wound up spending a little more. Nobody wants to have a final bill that's more than what they expect to pay. It would be a good thing if they could figure out a way to resolve that and still remain competitive. But overall, our experience was a little better than adequate.

All the documentation, the correspondence, and everything that I received or that took place was through Colonial. I was looking at a company that they would deal with everything from point A to point B, and it wasn't exactly clear that it would be an agent, which was not necessarily Colonial drivers that would be picking up our stuff. I know that Colonial goes through a process where they vet the drivers that are going to pick up the shipment and carry it cross-country. But on Colonial's website, they say, “It's our agent.” Calvin Lines was the actual trucking company and movers that picked up the household goods and took them to the destination. So I felt a bit misled.

There were many coordinators. I never spoke to the same person once. I coordinated with one via email. Another got sick, and there were other people involved. It was intense. We were preparing and packing, and then the driver appeared the night before. They packed us in, and we left. It was quick. Colonial did well considering the circumstances. It was under a snowstorm and ice. I was satisfied.

Everything from the beginning till end, everybody was helpful and they were willing to help me through, responding in everything that I had concerns. When I was doing the estimation at the beginning, Colonial assured me that even if it was not going to be the way they were estimating, they would always give me the credit back. They explained everything to me very well. There were things that I was confused about and I had to talk to them. So they were mostly along with me through phone. The manager used to call me and let me know that somebody was gonna come and pick up the stuff or they were at the destination.

I got the name of Colonial from my daughter-in-law. Everything went well. I would use them again.

When I first talked with Colonial Van Lines, they asked how many were the things and I gave a number that I thought. When the guy was here packing, I asked him if I could add things and he said, "Oh, yeah, just anything you want us to move, put in this room." We would have moved a couple of other things if I had known that. I just thought I was limited to the very first estimate that I gave. That's something that people should know.

I did a Google search and I read reviews. After I read reviews, I called everyone to get a feel and Colonial was the one I felt more comfortable with giving my whole life to to transport it to a whole another state. It was a huge decision to trust people you don't know. Still, I couldn't be more happier with my decision to go with Colonial. The first guy I met with, Chris, was from the beginning explaining how everything works. I could appreciate the fact that he didn't use all these terminologies that’s within the company that he understood. He broke it down and explained step-by-step how it works.

I live in San Diego, and this is my primary home here. But that house was in Peoria, Arizona. Because of COVID, I didn't want to go over there and mess around with packing it myself. So we decided that we were going to sell that house. So I just called Colonial and they responded pretty quickly and gave me a reasonable estimate. I was flexible on my time. So they picked it up within the window, and dropped it off within the window. They were pretty good.

Communication itself with Colonial Van Lines was superior. And they were all very helpful, helping me out because I have never moved across the country before. It was better and less sketchy than the first company that quoted me anything. Even though Colonial quoted me a bit more, it was worth it because they were more forthcoming with their information. I just felt more comfortable spending more money over less money with someone that was sketchier.

Colonial was very good. I'm fine with what how they did. It was smooth. The only thing that is taking an issue is the two items that did not get to my final destination. Also, the driver that brought my stuff to my final destination was rather rude. But everybody else was fine.

The first person from Colonial was nice. She broke down how they work and then they were one of the top three. Right before we moved from California to here, another person called. I tried to tell him we had to add more stuff. And he was like, "That's okay. It's okay. Whatever." And then when the mover got here, the truck driver said, "Oh, well, I wasn't expecting this stuff." I said, "Well, I tried to tell the guy." There should have been more communication between them. But the guy who drove the trailer was also nice. He had to come on day two because not all the helpers came on the first day. So the next day, more helpers came. The helpers and the drivers were all nice. They moved everything for me. And then on the way here, when we got to Texas, even though the roads were bad because they had a snowstorm, the driver still came out and delivered my furniture and my stuff.

I got the lowest quote from Colonial on my move. That was all I was looking for at that time. Plus, they were a company that I had heard of. It was important to know they will not abscond with all of my belongings. I was happy with the communication. As far as knowing what was going to happen, time, dates, everything was accurate. However, I have a couple of complaints as far as the original cost estimate.

The people at Colonial were perfect. The pickup and delivery were good. The transport was from California to Washington. That ended up taking three weeks. There were a couple of damaged items. Other than that, it's pretty smooth.

My experience with Colonial went very well and they were accurate with their quote. They gave me a week's window. They were a day off from the time that they told me that they were coming. They said they were coming at a certain time but they didn't. They then called me back and said they were coming the next morning. They should communicate a little bit more and make a phone call if they are not going to come at the time they said they were coming. I was up waiting for them. They called at about 9 o'clock and said that they were late with another delivery and that they would be here the next morning.

We did a transport from Oregon to California. The rep who helped me was very good. The pickup and delivery were very smooth. I was surprised at how much it costs for such a small amount of stuff. But I'm an older person and maybe I've lost contact with what things cost nowadays. That aside, everything was great. Colonial was very professional. They said they were going to be there when they were going to be there. When they brought my stuff to California, I was there when they loaded it in the storage and it was really quick. Everything was loaded within an hour. That was very nice. I didn't have to spend all day there.

We relocated across from Pennsylvania to Savannah. It was a decent-sized move. We used Colonial and they were great. Everybody was very friendly. Carlston was the first person I contact with and he was phenomenal. He made sure everything was coordinated. The only thing that was damaged was a plastic lid on one of my containers. I was very pleased with the whole process.

I lost one coffee cup in the move. I packed everything but it was not on there. Other than that, Colonial was very good. They were kind, gave me advance notice, and were very careful and concerned about how I wanted things done and were very efficient in doing it. The quote was accurate, but I changed it several times and then I came in underweight. I got good service.

I was referred to Colonial by a friend of mine because she also utilized and moved cross-country as well. And then, I gave a call. I spoke to Chad, who was the person handling the account, and he was helpful, very thorough and also very detailed regarding the process, especially with the estimate and walking through everything. The process in terms of securing the contract took less than four days to get everything together. At the end, the estimate was accurate.

My wife saw Colonial Van Lines online and she picked them 'cause they had a lot of good reviews. I didn't want to move to Tennessee, but we finally did it and the whole experience was fantastic. The reps were great and we were ready as well. I never intend to move again, but if I do, I'll call them.

Colonial's rep was very good on the initial call and set me up properly. I ended up talking to a different coordinator a week or so later. But everything was easy to work through and smooth. Our pickup driver was also our delivery driver which made the whole process incredibly smooth and easy. And the movers that he had on both sides were great as well. The quote was a bit more, final cost-wise. But it was hard to estimate our house in Nashville. The stuff that we had was heavier than was calculated in the system. But I knew that going in, so I wasn't shocked by the ending sticker amount.

Everybody at Colonial was good. We had a mirror, and everything was in good shape.

Colonial was a lot cheaper and the reps were nicer. Everybody was prompt and accurate with everything. Everyone was very helpful too.

We've used Colonial Van Lines twice. The first time we used them, they seem to be a bit more available. They did not require our belongings to be stored. They could pick our items up and take them right to the place they needed to go. The second time, we haven't been nearly as happy with their service because they contracted out our work. We also had no damage the first time, but there was definitely damage the second time. It can be expected, but had Colonial had their own movers move us the second time, I don't think we would have incurred the damage.

They farm out to other companies - I specifically asked if it would be a piggyback move and if they handled me from start to finish. Lied to - realize they pay for that rating. I had a piece that needed to be crated and the gentleman who came to do the crating explained how they received their ratings. You get switched from representative to representative to give you the impression they have a large team in each division working with you. I had damages which I had asked several times for a weighing so I knew if there was a need for insurance - no one could give me a weight. This is not legal - you are supposed to be able to have a weight provided.

The coordinator was out for a while, so they gave me a substitute. Besides getting my initial quote and setting that first thing of collecting my inventory, I didn't deal with the rep at all. Other than that, the pick-up and delivery were good. They let me know the day before when they were arriving and the time.

Everything was coordinated and just great.

My moving date would constantly change and I had to move fast. The rep was pleasant. I had a couple different moving managers as well.

I moved from Plano, Texas to Oklahoma City, Oklahoma. The rep explained everything that I needed to do, so it went very smoothly. Everybody was very helpful. The rep called three times during the move as well and it was good. It was an overall very pleasant experience.

I felt taken care of from initial call through conclusion, with just a couple of minor communication glitches. The team was attentive and the pricing was clear and I felt confident in the company. I would use Colonial again and recommend it.

We got several quotes and Colonial's was the most affordable quote. The coordinator was also close on the estimate, so it was good. He did what he was supposed to do. However, there was one small glitch in an understanding between the coordinator and whoever I dealt with on the day of the move as far as what services I had purchased. Other than that miscoordination on their end, it went fine. Everything was as I expected and nothing was broken. They were on time and delivered when they said they were going to.

Anne was great. All of the customer service was great. The only issue that we came into conflict with was regarding the payment. The church that I worked for had pre-arranged to pay all of the expenses. Colonial Van Lines tends to contract out to other smaller moving companies, and it was not communicated to the driver of the smaller moving company who actually was doing the moving that this was the arrangement. And I ended up having to put everything on my debit card. That was the day of the move so the day that the movers arrived here, they told me I would not get my stuff unless I pay them.

I was looking for a moving service and Colonial called me afterwards. They made it a little bit easier taking care of everything. The rep was very good and everything went well. I was a little nervous when the guys were taking down the boxes but everything turned out perfectly fine. I have to move around for work every six months. Once I’m done here, I might be doing just a U-Haul because I'm going back to South Dakota from Pennsylvania and it's a little bit longer, so it might be a little too pricey. But if I was moving anywhere about five hours away, I'd probably use Colonial again.

I talked to Colonial Van Lines, and they seemed decent. The moving coordinators never picked up their phone though. I had to call multiple time and leave messages. I was also told three different prices. Other than that, the moving people were awesome.

Colonial Van Lines was very thorough and they got the job done. We had minor damages in our furniture. But overall, it was a good experience. We liked the price, too. The coordinator was super-friendly, answered all my questions, and was pretty thorough in going over the whole process. Based on everything that I told him, he gave me like a certain weight. But then, we sold a lot of furniture and got rid of a lot of things. We were still over 27 pounds, which is not a lot but considering that we sold a lot of things, if we hadn't sold those things, it would have been a big shock. We would have had to have paid a lot. I thought we were gonna be quite a bit under since we sold a lot of furniture. We were right there and he said 27 pounds over. It would have been good if there was a way to get a more accurate estimate because we sold a lot of stuff.

Colonial Van Lines got me moved across the country and it was real low-stress for me because they handled everything. I was moving from Philadelphia to California. The coordinator was really helpful. She seemed to give me like an accurate estimate. It seemed like there wasn't enough communication between the her and the account manager. They ended up telling me that the movers were not going to be ready to deliver until the day after, and they actually did it. I got a call like the morning of the delivery and they said, “Hey, we're on our way.” The actual mover was really nice and very helpful, and it was a little cheaper than if I had rented U-Haul. So, it was good.

Colonial Van Lines was a great service. They were on time and did what they said they would do. So, I'm very happy. I've used them before, too. They did a good job the first time, so then they got a repeat business. The only thing was about the guys that did pick the stuff up. I know moving businesses are very tough, and they're long distance but maybe their appearance could have been a little bit more presentable.

I did a Google search and got connected with Joseph. Colonial was able to move within the timespan with the most cost efficient price. The stuff got to where it was supposed to go and nothing was broken. Overall, it's a painless and pretty easy move. They do what they say they're going to do. There are no hidden costs.

The driver let us know wherever he was and the transport with Colonial took two weeks but that was fine because we had to drive across the United States ourselves. We had 200 boxes and we're still going through boxes. The legs for the couch are missing and I had to buy something to put on there. It's probably in one of the boxes. The reps didn't mark it so they couldn’t find it. We have 90 days to claim and I’m gonna have to make a claim on the legs but that’s minor stuff we’d be able to take care of.

Colonial Van Lines is a fraudulent company! They are extremely dishonest. They lie just about everything and anything. They give low estimates to attract customers, then give false information to keep the customers. Once the initial payment is received, their fraud wheels start turning. It is the worst kind of customer service and moving company out there.

Anthony, the sixth person I had talked to Colonial Van Lines, was good and he was the reason I signed up with them. But I was frustrated and tired of the process. It was all good until I found out Colonial doesn't have trucks but they’re just a broker. That pissed me off because during the whole process I was told that they were the actual company moving my stuff and that didn't turn out to be the case. If I recommend them to my friends, I don't know what company is going to pick their stuff up. But the company that came out was good as well as the company that dropped my stuff off. Two items were damaged but it was not serious.

My movers showed up late on the pickup for about three and a half hours after the latest time and during the drop-off, they were a day late. Other than that, I had a good experience with Colonial.

Colonial’s initial customer service was the most helpful of everyone that I spoke to. I had a good customer service rep at the outset with the estimate, which helped quite a bit. Colonial was also lower cost than some of the more expensive moving companies. They were very good for probably a little bit more of a skinned down moving company. The window for delivery was a little bit long but they were very communicative throughout, and I was happy with my overall experience.

I got estimates from three companies and Colonial was not the cheapest. When I went to finalize everything, they were the only ones that kept the same price as they originally quoted me. They were super. They knew what they were doing and they did it really quickly. I didn't have anything that was severely damaged.

The moving coordinators were very professional and they explained a lot. I just haven't heard back on some of my questions. I was charged a transfer fee, and I never heard back on that. Then they didn't even transfer my stuff from the truck they initially loaded it down. I took a picture of the truck before it left my place, and it was the same truck and the same loader when it came. The quote they gave was way under the one I paid, but that was all right. Overall, it went as planned.

I got a couple of quotes and Colonial gave me the most reasonable quote. Everything was perfect and I had a positive experience.

Colonial showed up exactly when they said they were gonna show up. I was impressed with the care that they took with packing our things, and did the same when they came and unpacked them. They let us play with them unpacking. The only thing that bothered me was they weren't able to weigh the vehicle. When they finally got here, they had weighed, and it came within 45 pounds. I was a little bit skeptical of that. But other than that, I was pleased with what happened.

I liked Colonial's price per pound. They were accurate. All I had to do was pack my boxes and someone would pick them up for me, and then they described what services they can provide in terms of additional packing. Whatever I named, they had an answer for it. So, if I had to have picture frames packed, they prepared for that, or if there were appliances involved, they were prepared for that. It was basic. You can tell that when you ship with Colonial, there is not a lot of overhead, and they do less than truckload brokerage. What I had is an entire truck to myself and I had three people working to cart myself out of the house. All that for $1 a pound, and they were at the destination within three days of departure. That is like FedEx-ing your stuff.

Pick up was horrible, they called me told me they'll pick up my stuff on 1/8 9-11am. Shows up at 11:30 which is already late. Then leaves because they have not weight their truck and they had another job they needed to do. After many phone calls, they finally shows up after 5pm. The guy does not even know how to fill out paper work, they were supposed to wrap the furniture with blankets but they didn't bring any blankets.

Ratings-wise, what I saw online was the reason why I chose Colonial Van Lines. It was quick to get started with them. We had a short timeline. They were able to schedule everything quickly for us just to help us figure out the move and do multiple pickup locations. I ended up calling them when I was about a month from when we needed to move. And then from there, they were able to get everything scheduled for us as well as store it for a couple of weeks while we waited for our new place. There were a couple of damaged items that we had. It was mainly just some of the less expensive furniture that we had, and some glass I had broken, but that was because of the way we packed it in the box.

I was looking online and I was not able to get a company because they were all booked. And Colonial was number one in customer service, so I called them. They were able to accommodate my move they did a really good job going over the list. They also overestimated the quote because they know how people are when they move. They told me they were going to overestimate weight and that way, it was going to come under for me because it's hard to estimate boxes. But my niece’s furniture was supposed to be delivered by the 15th and it's still not there. I have a person at Colonial that I contacted and last night, she called. She said that she might have more information on Friday. Other than that, when they were packing up the antique furniture, it’s a family heirloom from the 1800s, they wrapped it, then they boxed it. They made sure that it wasn't going to get damaged, so that was really nice.

Unfortunately, we booked our move from Michigan to Iowa with Colonial Van Lines. It has been the worst experience. First off, Colonial "sells" your contract to another service provider and does not tell you. These companies may be related but it is a shady relationship and one they do not disclose. Secondly, they do not offer any recourse when the company they have sold your contract to breaks the contract.

The rep I got was good. The follow-up with the other coordinator who checked to say the movers would be coming on a certain date and asks if they arrived yet was great. They were polite so I trusted them because of that. But, the move ended up costing me a few thousand more and I wasn't expecting that. The people who came to the house to pack stuff up were very pleasant and thorough. The people that unloaded my stuff, not so much. My bike and one of my pieces of furniture got damaged. Some things like my curio were upside down. I had to take the boxes and flip them myself. When I did that, it took me a long time for one particular box to get sorted because it had stuff in it. There were also two pieces of glass that didn't belong to me so somebody's missing them. I called to complain and they said I gotta fill out a claim form. I asked how long that would take and they said six months. I didn't feel they were as professional as the ones who loaded us up. I just let it go. I feel bad.

I had Colonial Van Lines the first time we moved most of our stuff over. We had to do two trips and I under-guesstimated what was in our storage. It ended up costing a lot. I should have just said the 10x10 is full instead of guessing how many boxes I have in there. I had the same two movers and they were great. Everything went fine.

We just found Colonial Van Lines online, and then we chose them because they were quick to respond and they didn't charge an obscene amount. Customer service was awesome. The movers were a bit late but they compensated us with that. They always answered, and called back when they said they would. They had to contract out to another mover because they were busy. They gave me a seven-day window, but then they showed up about five days past that window. It was the third party's fault. It was a surprise to both of us. We didn't realize that would be as late as they were. But they were in constant contact and answered every question I had, so it was all good.

I was looking for a company that was going down to Florida. I googled the website to find out what companies would be traveling down in that area from where I was going, and Colonial Van Lines popped up. I called them and I got a very favorable response from their manager on there that dealt with the whole move. And the price was good. I was well committed to do it because they seemed to be very professional and they could satisfy my needs. They had to store my goods for a while, which was not bad. Unfortunately, I had to do that and it cost me a bit more money. But it wasn't unreasonable. When they finally got it down here to Florida for me, I didn't have issues with anything. My goods were all delivered fine. Overall, it was a very good experience. Colonial was very efficient. The packers were great. The move was very smooth. I'm very satisfied with what Colonial did.

I liked Colonial Van Lines' pricing. I just got out of the military and that was the first move I had to pay for myself. Ashley was great. She responded to everything that I asked her to. Living in a condo here in Atlanta, it's complicated the paperwork that they needed. And then, the driver was great, but they were running about 30 minutes to an hour late. I guess they ended up leaving Kansas City a little behind schedule. And he texted me, “Hey, we need to stop and get food. Can we wait another 30 minutes to an hour?” I was like, “Guys, I only had my elevator here.” We have 400 units in this building, and it's impossible to get the elevator. I was like, “I only have a couple hour window.” So, I pushed back a bit. Then when the stuff got here, I was not happy with the way it was packed.

There were things online about Colonial Van Lines that were better than anywhere else, like the fact that we would have our own truck, and our things wouldn't go on a truck with a bunch of other stuff. Also, they would take it directly. It would not make a stop. The move was 1,600 miles and it took two and a half days. It was a little nerve-wracking that Colonial couldn't give us an exact date and time, but it worked out okay.

I was selling my house in Charlotte. I'm from New England so I had to get back to my family because I didn't have any family in Charlotte. I looked at four moving companies and ended up with Colonial. I read reviews on the internet and liked the customer service, which was mostly what the comments were made about Colonial.

The movers that came were wonderful. I was lucky enough to have the same guys that picked it up in Florida bring it to Staten Island. The last customer service rep that I dealt with at the end didn't keep me informed the way she said she was going to. I would have to always call her to see what the status was. But other than that, everything was great. Colonial Van Lines was very good.

I was very satisfied. I went with Colonial Van Lines for their professionalism and ability to adapt with the pandemic, and they were upfront too. They answered all my questions and I was very impressed.

The quote to move from Colonial Van Lines was the better option financially so I went with them. I did work with them a little bit to get an idea of everything, what went in what state, where it went, etc. and they were great about communicating, asking questions and double checking things. It was a smooth and seamless experience and process with them as far as getting everything moved on time. However, I did get a phone call from someone in Georgia who found my paperwork on the side of the road and is supposed to be mailing it back to me. My concern would be that Colonial lost the paperwork that has some pretty sensitive information like credit card information and addresses.

During moving furniture from first to second floor, the movers extensively damaged the hardwood floor on the first, second floor, the landing, upstairs hallway and master bedroom. The lead mover acknowledged that they damaged the floor and took pictures. They send a hardwood floor company out to access the damage. The company provided an estimate of $15,000. We sent pictures immediately and filled a claim. After over 100 days they advised that a good faith offer of $500 was the best they could do. Colonial advised that the damage was not intentional. Pursuing legal action.

I was really happy with my service from the first phone call until the delivery. It was excellent. Everybody did a great job and I appreciate it.

I moved across the country and went with Colonial Van Lines. The rep and the ending bill were fine but they lost something. I had filed a claim and I haven't heard back from them yet.

The price was more than what I expected, but the weight was a lot more than anticipated. So all went well.

I was looking up companies on the internet and reading reviews and Colonial seemed to be offering what I had in mind. I went with them and as far as the estimate and the moving, that was all fine. They followed up and kept checking to make sure everything was going well and that I was happy. The personnel that I dealt with as far as pickup and delivery were very good. The only snag I had with them was there was a little confusion with the dispatcher regarding a split shipment but everything came together well in the end.

We relocated to Kentucky and went with Colonial for the price at the time. We had it set up for two separate moves. They did our initial move and once they delivered our stuff, the delivery guys were fantastic. They put stuff where we wanted. They were supposed to do our second move when we sold our house but that was an absolute nightmare. They ended up canceling us at the last minute. They had said they fired the driver. So at four o'clock in the afternoon, the day before we were supposed to close on our house, we had to find a U-Haul and do a self-move then put our stuff in storage. Colonial kind of left us high and dry at that point.

Thank you to Donna for reaching out to us and caring about the issues and experiences that we incurred on our move with Colonial Van Lines. We appreciate you and all your help!

The rep was very helpful and very responsive. That's one of the reasons we chose Colonial along with the price. She took the time to educate us on the way that the industry works, the pricing and the timelines. The price ended up being less than the quote once they weighed everything so that was a pleasant surprise. The move generally went well but everything was a little bit later than we hoped. We had to move out so I had to make a frantic phone call and they had to rush over and get there in time. The arrival on the other end was a couple of days late.

I had a couple of great conversations with the people at Colonial. They seemed friendly and attentive so I thought they would be a good choice. I was impressed with how available they were to talk whenever I had questions. The emails were consistent but not overwhelming. They were kind of always checking in and I found that helpful. I had a few more things that they needed to box up for me so the box count was a little higher but that was anticipated. The quote was right around what I kind of thought it would look like. Everything was great. Nothing was broken or missing. Everything was organized when they delivered it here.

I had used Colonial Van Lines and I used them again when my son moved to Georgia. The reps were good and everything went well.

I decided on Colonial based on the price and I initially felt very positive about the customer service. But they set some expectations at the beginning that unfortunately weren't met towards the move itself. When I scheduled the move, they gave me a range of dates when they said the move would take place. They said that I would know more a week before that range about when specifically in that range that would fall. Unfortunately, I wound up finding out two days before that date range started, four days before the move itself, when the movers would get there. I didn’t find out about the drop-off time until after the items had already been picked up and loaded which was a little unnerving at the time. I would prefer if Colonial Van Lines or the moving company itself could be a little bit more proactive about letting me know the date. But ultimately, everything's here so it's all fine. The moving people were wonderful. I had trusted them 100%.

We didn't know a lot about moving. We thought if you contract with a company, they would have their own trucks show up at your house. Colonial said yes, they had trucks and movers. I talked with the gal there and they told me that they do theirs based on weight and that sounded okay. I gave an extensive list. When it was time that we wanted our things picked up, they called and said ADI Movers were going to come pick up our stuff. I thought that's not Colonial but they said that was who they had do it and they've checked them all out. As I went online, there are two ADI Movers and one didn't have their DOT licenses for about six years. I was all upset. I called somebody and they said the other one’s out of Phoenix. I checked the one out of Phoenix and everything was good.

When I started talking to Colonial, I felt comfortable and it seemed like the price was fair so I went ahead. They got good reviews too. The rep was very responsive and called to check up. If I needed to call, I was able to get her right away. I had stuff in a storage unit so they had to do some moving around 'cause there was a lot of stuff that I wasn't taking with me. They were good about that. They moved stuff aside that wasn't coming, went ahead and packed the truck with stuff that was going, then put the stuff that I wasn't taking back in the storage. They took real good care of all my stuff and were very cautious with everything. I appreciate the fact that they were a great crew.

The reps were very nice, informative and pleasant. The people who ended up moving us were great as well and the quote was accurate. The only thing is our weight ended up coming in quite a lot under what we guesstimated and it did not take anything off the price at all. I had hoped it would that was why I had packed in the way I had but that's okay. Colonial was helpful and made it easy to do our move. It was expensive but we had a reason to save that money and be able to do that. So if that's a need, then I would definitely recommend it.

Going with Colonial was convenient. The building I was living out of had already worked with them so I didn't have to provide any insurance documents. It was definitely an easier process. It took them three days to move from Florida to Texas so it was pretty quick. Everything went good. It came out a little more expensive than I anticipated but I had a little more furniture than I thought at the beginning so it kind of makes sense.

We moved from New Jersey to Florida and we had one or two mishaps. Colonial Van Lines came a day earlier than scheduled, and that was a little shocking. It was a mix up in their communication. We were not ready the day before, but we had to be ready. It was a big move, plus furniture. We had 160 boxes and we were running around. There’s still a couple of boxes missing that we have not retrieved yet, and we contacted them and let them know that. Apart from that, the movers were very good.

I was selling my house and going on Christmas break. I was in kind of a crunch time. I didn't have a lot of time for the move. Colonial Van Lines was one of the fastest to respond and make the deadlines that I had. The quote was a bit high but I didn't really have a lot of choices. So it ended up pretty much costing what the quote was. The movers were great. It was a different company. They hired a local company, but they were really nice. They showed up right on time. Then we did the offloading. They did a really good job of packing my storage unit. Other than the price, the experience was perfect.

One thing I like about Colonial Van Lines is their packing. They were very good in packing. They were very thorough. My overall experience was good.

I was looking online, and after reading different reviews, I went with Colonial. I also had other quotes that were more expensive. I would definitely recommend Colonial. The rep was great. I had a lot of questions and he answered all of them. I felt he was honest and the expectations that was set were accurate. The only thing that was a little off was that the truck that they sent to pick up our stuff was too small, so we had to leave a couple of items behind. They were things that were okay to leave though. I didn't push the issue to get them. My big issue is that the account manager that assisted us was a little hard to get ahold of. Other than that, it was fine.

I found Colonial Van Lines online, and I read up a bunch about some of the experiences people had and thought that it sounded like a good idea. I'm happy. The expectations that were set were almost 100% accurate. We were a little off on the estimate. I was only moving some things from my house and it was hard for me to estimate exactly how much I thought I had to move, but they were very helpful. The rep I dealt with was great too. He was very thorough and answered all my questions, and I had a lot. He also followed up with me a couple of times and gave me all the information that I needed. He did a good job. He was very attentive and responsive, which is a real asset.

I was looking for movers. Colonial Van Lines was the first one I called, and I was so impressed by the agent that I talked to that I decided that that’s the company I want to use. The person I talked to knew more about what I had in my house than I did. She wasn’t even there. It’s amazing. I would use Colonial again.

I was looking online for a moving service. I was reaching out to get different quotes. Colonial Van Lines had a pretty good quote and they can meet with my timing. I was pretty satisfied with the moving coordinator. The actual movers were pretty good. I was happy with them. Overall, my experience was everything I expected.

I first contacted Colonial Van Lines by the end of September. We've gotta be upwards of 30 phone calls between them and me by now and they've been very attentive. I've only had one complaint about somebody outside that they've had hired to help with the move. And they said they were never gonna use those people again because of the experience we had. Otherwise, everything was absolutely perfect. They came when they said they were coming. They got our furniture here. The only suggestion that I had for them was if somebody is packing their own stuff, they could have a little brochure that would say what to do. I had always packed my own stuff and move through the U-Haul before. This was our first time with a mover. It turned out, I was doing a couple of things I shouldn't have been doing and ended up with broken stuff.

The overall responsiveness and comprehensive communication from Colonial Van Lines made us choose them over other companies. Our move was from one state to another and I had them do most of the heavy lifting like big furniture and those in general packing boxes. There were two guys that came in and moved a bunch of stuff. They were incredibly strong and very friendly and they did a great job. Everything was overall pleasant in dealing with them. The overestimation was good because it gave us a cushion. So we ended up coming in under what the estimation was. I knew the day that they were coming in. There was a window and they said that they were going to call an hour beforehand. They ended up calling 20 minutes beforehand. But it ended up being an hour before they got there anyway. Other than that, it was fine. I personally didn't feel prepared for the move at all, so having their help was good.

My husband checked three different companies and he ended up choosing Colonial. He appreciated all the contact and information they gave. They were not the cheapest one but the most helpful. They were very efficient and thorough in helping us set up our move. At our house where they picked everything up, they were very professional. We had about seven people there and they were there most of the day. The only time they stopped was when we bought them pizza. We ended up with a lot more pounds than the estimate but that was okay. The only thing was there weren't enough people hired at the end to bring the material into our house. There were only two guys and they were worn out. It was hard work at the end.

Colonial Van Lines had some good customer service from the detail that they provided me, the follow-up, and checking back. Their rep set a good expectation. We knew that it was all based on weight and you'd just don't know what it would weigh until it would hit the scale. We were ready for them when they showed up. They were great. They did exactly what they said that they would do and they did it when they said that they would do it. And there was no damage.

My experience with Colonial was good. Everything was carried out and facilitated as I expected. The communication was strong and I would definitely extend a recommendation if any of my networks were to ask.

I got five companies and each one, including Colonial, wanted to know when and where and how much I had. They all sent me a bid and Colonial did seem to be the right fit in my mind. I chose them based on the way they behaved on the phone, the things that they said and their helpfulness. When you're moving, you want to know all the answers. They said they were gonna move me on the 3rd or the 4th. I asked when were they gonna let me know whether it was the 3rd or 4th. They said they'd let me know the week before.

Had issues but they were resolved.

I was moving my mom and dad into my house. My husband chose Colonial Van Lines. The team who helped us move were wonderful. Everything was great.

DO NOT USE!!! STAY AWAY! I used this company when I moved from New York to Florida and it was one awful thing after another. This was a horrible experience from beginning to end. The customer service was awful. I was ignored. Emails were not responded to. Calls were not returned. When a supervisor (Deion) finally called me, he promised to call me the next day with an update, but failed to do so. When I finally got him on the phone again, he was hostile instead of apologetic. It took 24 DAYS for my stuff to arrive and was a week past the contracted window. When I initially signed up for service, Drexel said that it would likely only take 7-10 but could take as much as 2 weeks. Then it took over 3 weeks.

They quoted me the cheapest price, so I went with them over the other ones that quoted me a more expensive price to do the exact same job. They were easy to work with. They answered anything I had. The guys who picked up my stuff and moved everything were great. It was easy, not too much hassle, and they were really prompt when I shot any questions over to them. The move was on short notice, so they got me in rather quickly and stuff showed up sooner than I expected. So that was good. They did a good job.

We were moving from Columbia, South Carolina to Edmond, Oklahoma, and at the time, Colonial Van Lines gave us the best price. They were able to do everything virtually as well. The initial moving coordinator was not helpful and was giving me misinformation, so I ended up with a supervisor named Veronica and she was excellent. However, we would like to have seen less damages.

I've used Colonial in the past. They've always been very good about communication and keeping up with information. I've always found that the moving companies that they subcontract with tend to be of good quality. The people that I dealt with were great. There was a little bit of a miscommunication of when I booked versus when information got passed on the people. There was a little bit of an overlap where I had heard from the customer service rep at Colonial after I heard from the moving company directly, and they didn't know that. Nothing went wrong, but there might have been a little bit of wonkiness with the timeline.

Everything went well until I called them and told them that a box that we know some stuff was missing. We sent them an email asking for it and all I got was the check, but I've never heard back from them. I’ve emailed them multiple times. Also, the quote was not accurate. The money was double what they quoted me, because my mother had so much stuff. But, as far as time, they were there when they said they were going to be, and they delivered when they said they would. The people were very nice.

I spoke with a lot of different companies and some of them were really, really high-pressured. I also didn't like the way that they estimated the cost and the weight. It didn't make sense to me that there were these extreme differences in prices. So it came down to the point that I liked the guy in the Colonial office, the price seemed reasonable, and I liked the fact that they were gonna weigh my goods and not just estimate because the estimates were off by a considerable amount. So it cost less than everybody thought it would.

They have good reviews online and when I did the online estimate for the quote, they were the cheapest. Carlos was so sweet. He explained everything. It was a good experience. They were quick and they did better than I expected.

Diana was the first person to call me, and she was wonderful and honest. The movers were wonderful, kind, and professional. They took care of our stuff. They wonderfully said that they were going to be in Ohio on time and they were. The cost was okay. There was no surprises after they weighed our stuff. The truck was not big enough but that was because we had a ton of boxes. They made the move that much easier.

Everybody from Colonial Van Lines was great. We moved from Florida to Tennessee. Everything went great. The guys that came were wonderful, and they were on time. They were really nice.

Everybody else was very nice but they didn't have anybody that could come see how much stuff I was trying to move so they couldn't really give me a good estimate. Colonial was able to give me a better estimate since they had someone come by and take a look. There was a little hitch though. They said they'd come early but they did not which was a little bit irritating. But after that, everything was perfect. They showed up when they said they would and got everything packed. We got everything on its way. The movers were very nice.

We moved a few years ago and used a small local company. I was hoping to have a company that was a little more organized this time around. I paid a whole lot more with Colonial but it was okay. I spoke first with Tanisha and she was wonderful. She answered the phone every time. Everything was fine. There were a few minor things. I had a laundry bag at the last minute and I threw my Crocs in it. I found one shoe on the floor in one of the rooms but I have no idea where the other shoe is. We ended up with a large needlepoint of tigers but it doesn't belong to us.

My mom used Colonial before and she said that the movers did a great job with her moves, so I went ahead with them. I don't regret the decision at all. Carlos coordinated everything and he was very professional, knowledgeable and answered all of my questions. I don't think we ever had any crazy questions that he wasn't able to answer himself. If he didn't know an answer for something, which I don't think that was the case, he would say he’d get back to me.

I chose Colonial because I thought they were a good company and they seemed okay until I didn't get all my products delivered. I've had to call three times now for different items that were missing. Their reps were pretty good to deal with and the mover seemed to be very eager and careful with all my products. But then the air compressor, barbecue grill, elliptical machine, and a large ladder weren't sent to my house. I called the moving guys right away and told them. They said my stuff wasn't marked right. They brought it right over to me the very next day, which was fine. The items were in fairly good condition and just a few items got damaged a little bit.

They are incredible in terms of their customer service. The rep I worked with was available all the time. I would call and she would answer. Then, when it went from her to the person who scheduled it, he was just as good. Also, the moving crew was on time and they wrapped everything up. The move was from Connecticut to Florida and the guy was a professional.

The prices are reasonable with Colonial compared to some of the other companies so I worked with them. The rep I worked with was on point and the move went smooth. I had a good experience with them.

My account manager at Colonial was able to walk me through all the process. I've done a lot of moves in my life, but I've never done a move on my own. She explained everything very thoroughly, especially the stuff that I didn't think about, like the extra charge for the stairs and the potential to have to shuttle. She explained all of that and there were no hidden cost, which I really appreciated when I was getting my quote.

I've lived in 12 different cities and this, by far, was the worst move I've ever experienced. Where do I begin? Let's start with how Colonial Van Lines roped me into being their "customer" --I use that term loosely because they have THE worst customer service I've experienced. First, Colonial seemed like a good choice: they talked about how they were on par with nationally known moving companies. However, I decided to initially go with a different company because they would charge me less and they were available on the dates that I needed. Colonial Van Lines then called me a few days later, insisting they could provide better service, so I switched over to them.

Delivery of my items was timely although greater care should have been high on the list. Several items broken along with an antique clock. The men were very nice and personable. None were wearing masks. Not sure I would hire them in the future.

Colonial Van Lines was the first to call me back once I made a request. We're selling the house in Tennessee and we're moving permanently to Florida which is the reason why we had to do the move. Everything that they did was great. They were very professional. Colonial Van Lines way over-communicating which rarely happens and I was so impressed with them keeping me up-to-date that I couldn't believe it. Every conversation that I had with every one of the people from Colonial was outstanding. My feeling was that they were treating me like I was their only customer.

They set a pickup window of dates, then missed the window by a day. Not a big deal in itself, but it required shifting all hotel reservations at the last minute. For delivery, they called and set a date with a 4 hour window for delivery. Three weeks in a row they failed to show up, always calling after the fact that they wouldn't make the appointment. Terrible communication, forcing you to drive 2 hours to meet their delivery times, waiting for 4 hours, and then being blown off. Repeatedly. Plus they won't cover the costs of the hotels for the extra 2 weeks they forced on us. We filed a complaint with the Better Business Bureau. We give them 1 star in our review here, which is as low as we can go. If we could give 0 stars, we would. It's been a disaster, and we wouldn't recommend Colonial to anyone.

When the movers came, they wrapped the furniture and I was pleased with what they did, although I know it will bring the price up even more. I didn’t know it would be that detailed. But I didn’t realize the process would be done by two guys in different stages and the person who did the actual move was a private company. Other than that, the move was done in a timely fashion. It was a seamless transition from pickup to the destination. When they got here to my son’s house, he said that they unpacked and they left everything intact.

I had my furniture moved and placed in storage until I found a place to live. When I notified them that I had an address and could deliver I was told they had “lost my furniture” and were looking for it. It took them 8 weeks to find it. In that time they told me “it is on a truck on the road from Colorado, loaded on the wrong truck.” I started calling every day and was given many different stories about where my furniture was and when I could expect delivery. They finally located my furniture and delivered it. I am missing about 1/3 of my furniture and several pieces were damaged. They then refused to honor their responsibility to repair or replace those items that were damaged. I have made many cross country moves and have found this company to be the worst experience ever. Never use them if you value your belongings.

From the beginning, they were good about communicating and their process and price. I got another quote that was double. I had the initial quote from Colonial and then there was a follow up call to ask if I forgot anything, and I did, so I added some things to it. Then they kinda tweaked the quote and the deposit. Along the way, they made sure that I was quite informed.

Watch out for something they call the "long-carry." It means how far from their truck they have to carry the items. It's not clear how this charge is determined and remains a mystery to me still. They reduced the price of my "long-carry" after I asked about it. Make sure you know how this will affect your overall total.

I came across some moving providers via Google. I shopped at four and their pricing was aggressive. I dealt with three people from Colonial and the first person I spoke with, Teresa, was thorough. I knew their price was a little low but it was fair, so I went with them. Pickup and delivery went well. They were a little understaffed on the pickup though. They sent two people and both were really good and knew what they were doing, but with the amount of stuff that we had, they should've added an extra guy. I live in a high-rise building and you're only allotted two hours. They went over the two hours, but fortunately, I didn't get a fine, so it worked out.

I called a couple of companies, but Colonial came in at a better price and it’s who we stuck with. We were taking care of older people in Arizona that both passed away last year, so we relocated back to our home state to be closer to family. The coordinator was thorough. Things changed once we got stuff loaded and reweighed, but there was constant communication. If anything changed, it was easy to call them and fix stuff. We went over by 300 pounds, which was almost a $2,000 difference, but other than that, it went wonderful. There weren't any surprises on moving day. It was also nice to know that people are always checking in on us.

Colonial's price was good and my contact person, Lauren, was wonderful and very informative. She answered all my questions and returned my calls when I called her. Brandi was great too. We just relocated and I was 98% prepared. They were supposed to be there on a certain day between 1:00 and 4:00. They called and said they were not gonna be there until 6:00 and then they said it wouldn't be until 7:00. We told them to just come the next day. I get that stuff happens and that delay was the only problem that we had. Brandi also kept me informed and she was on them all the time to get it done.

Another moving company did an estimate for me before and it felt like a bait and switch. They showed up, loaded all my stuff and said that the move was gonna cost X amount more and that it would cost even more to move my things in the rain. They also said it would cost more to move things 10 more feet and more to put my things upstairs. They had all my stuff held hostage. That company also said they were gonna deliver my things on a certain day and they came a month later.

Everything went great with Colonial Van Lines. Everybody was great. It was a good job done by all. I appreciate it.

I had a very good experience with Colonial Van Lines. They were excellent. I moved to Florida. I couldn’t afford Staten Island anymore. My maintenance fees were skyrocketing, and they raised my assessment fees. The movers were great. They were kinda late, and they reimbursed me for being late. With this COVID junk going around, I can understand them being late. The service was great. Nothing was destroyed. I have a very expensive curio, which I really was very concerned about. It’s absolutely without a scratch. It’s completely glass. So I’m very impressed with how they took care of everything. I have a very expensive art. They wrapped that up beautifully. Then when they got here, they made sure that I had everything where I wanted it. They put everything together. They were great.

It was cheaper to go with Colonial Van Lines. We were relocated to another state. Everything was in storage and just shipped to another storage unit. It was easy-breezy. I dealt with multiple people, but they were all nice. The cost was off a little bit. I didn't know how many boxes I had, but it cost a little bit more than what was expected. The only thing was I didn't know that it would take a long time. I didn't know they would tag each merchandise and put it in the truck. It took about four hours. It would have been better if someone told me that. I wasn't prepared. Other than that, the two people that were in the truck were excellent. I really liked them. They were very friendly.

I was going from Ohio to Florida and I did not really have people that could help me do the move myself, so I needed to hire a company. I had called a few moving companies and Colonial Van Lines seemed to be reasonably priced and they were very communicative as far as letting me know what was going on. The coordinator let me know about how much it was gonna be and that it went by weight and how the time frame works. It could be anywhere from a week to a couple weeks. I didn't really understand that they were picking up and dropping off along the way, but she did explain that the time frame could fluctuate a little bit.

I was part of making the arrangements for my ex-husband's move. He was moving from the house that we used to occupy in Illinois to a new house, which we are currently both occupying, in North Carolina. Colonial Van Lines picked up the stuff at the house that’s in Illinois and put it in storage. Then they took it from storage and brought it by truck to North Carolina. The only issue with the entire move was that I had told the people that I made the arrangements with that the road that the house is on will not support a semi. It's not wide enough. The turn is too sharp.

I looked at various sites that reviewed van lines and Colonial was ranked really high on those sites. It was also inexpensive. I had to collect three bids from Mayflower, United, and Colonial, and Colonial came in with the lowest bid. It went well with the movers. They were subcontracted movers and they worked really hard. The lead guy was very experienced. He's been doing it for 20 years and was very careful. Moving from Arkansas to New York is no easy potatoes. It was a long haul. The estimated time was anywhere from four days to two weeks which is not unusual for van lines. They got it there in about a week which was good for us. The minivan was packed tight to get us through at least two weeks without furniture. But they showed up a week later and there was not a single thing broken or single thing missing. That's pretty impressive.

Colonial Van Lines' reps were fabulous. But, the quote they gave would have been more useful to me if they came to my house 'cause I underestimated the number of boxes I had by a lot. Their drivers did well and I felt really bad for them 'cause it was hot. My stuff was the first batch packed and to get to them, they had to unload another person's stuff.

The quote they gave was fine and the cost of the move was less than that. The only problem was that they said they were gonna call me five days before to let me know when their moving guys were gonna come. I never heard from them so I had to call. But they finally got things straightened out. Pickup and delivery went excellently. There was nothing damaged or missing.

I got an estimate from a van line and their price was much higher than Colonial. Also, they weren't gonna be as flexible and accommodating. Colonial's rep was competent and well-informed on the subject. We ended up paying more than their quote and it would have been good if we were prepared for that. But, I think the estimate was as close as it could have been based on the information I gave them. It was still a good value. The team that packed and moved was very time efficient, polite, and courteous. If they needed information, they asked for it and they communicated well. We use futon furniture and one sofa took a ding. That was superficial though and not structural. I'll just touch it up.

I was there for pickup and they were very professional. They were taking big mirrors and made sure everything was wrapped well. It was in a condominium, so they abided by those rules. They wore their masks 100%, and they made sure they weren't tracking anything. They were very conscientious. On drop-off, my mother was supposed to go ahead COVID cases. So they had to change and they were able to do that. We had to rent a storage unit. They were adaptable. So that went really well. Everybody was great. They drove cross-country and they were there in a reasonable time. It went pretty well. Also, they were totally within all the quotes I got. The worst part was the calls almost every day, asking how it went.