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Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Visit www.closetworld.com
Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    How do I know I can trust these reviews about Closet World?
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    Page 9 Reviews 975 - 1125
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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 6, 2018

    The first appointment I made was with Closet World and the lady who came in was really good. I had an idea of what I wanted and she knew what we were looking for. It was something very simple, nothing super creative and just basic closet stuff. I had made three appointments but I canceled the other two because she gave us a really good price.

    We did closets although one was totally no closet. We just put basic stuff. Then the other one was an old closet with the wood rot so we just updated them. They were just old. And the installation was good. My roommate got a different guy than me and that guy came to look at my installation. He said the other guy had forgotten to fasten something to the wall and he took care of it. He called the corporate office and they told him to go ahead and correct it. He looked after the other one so that was good. That worked out well. When we needed to add some other shelves later, I called our saleslady and she told me to just call the corporate office. Then I went to pick them up so that was easy. Everything was taken care of and we were very happy with the outcome.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Oct. 30, 2018

    I saw Closet World on Google and they had the best deal. I liked the price and quality. The designer was fantastic and he was a joy. He was also professional and very accommodating. I had cabinets installed in my garage and they were fine but I was expecting a little bit better quality for the amount that I paid. During the installation, some of them marred which is why they offer a lifetime warranty. They told me to give them a call and they would fix it for free any time. It was such that you could move in what you need to because they get dinged-up more once you put everything away in them. Once you’re done doing that, you call back and have somebody come out to fix it or clean it up.

    We had a Murphy bed installed in the center of the garage cabinet and it wasn't quite framed symmetrically on either side. I noticed that before the installers were about to leave and I told them that it was gonna bother me. I could see a big space. Also, there were some discolorations on the cabinets that were not looking so great for being new. They came right out the very next day and switched out that cabinet, and fixed the leveling of the Murphy bed. They were super responsive, respectful and got it done. Closet World is great and more people should use them. It's worth the investment.

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    Installation & SetupStaff

    Reviewed Oct. 19, 2018

    We had Closet World put in new closet systems in all of our bedroom closets. They were offering free installation. They were very easy to work with and there wasn't anything that was difficult for them to figure out. We had odd sizes in our closets, and they were able to figure out exactly the best use of the space. They have been doing this for a long time and you want them to give you their best insight to what would fit in a bunch of different spaces.

    The designer we dealt with was really nice and we had a good rapport. She answered all of my questions and addressed everything in a nice way. The installation team that came was very professional as well. We had some issues though, like the drawers that are really large and heavy and the standard size slides aren't gonna be enough to carry the weight, so they need to replace those with more heavy duty hardware. They're doing that next week. They are handling that without any disruption to me, so that has been great.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 6, 2018

    Please do your research before hiring this company to do anything closet installation. 1st installation was canceled the same day of install. 2nd rescheduled installation day installer demo my existing closets and damaged framing and drywall and could not finish installing closets because wrong measurements. 3rd reschedule day for them to redo the measurements. 4th reschedule day the installer started installing and they were missing parts so and he installed the backing incorrectly. 5th reschedule to finish the project and I am not sure if they will have right parts to install it. Please do your research, read all reviews before hiring this company. They will not repair any damage they will cause. Horrible service on the phone and even when speaking with general manager Roman. Please again, do your research.

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 14, 2018

    Closet World has been one of the worst experiences I've had with any company, ever. It has been months and we can't get a hold of anyone. They installed wrong things in our closets and refuse to come to fix it. They ordered the wrong drawers for all our closets as well. We've now called twice a day for two weeks straight and they say we need to talk to Adrian because he's the only supervisor, then they transfer us and every time someone says he's out of his desk and will call us back but never does. We're not talking about a small purchase here but rather over $10K in the closet that is wrong, including wrong dimensions that were installed. Horrible company, please stay away! Also, be careful because all these closet companies are all owned by the same entity we found out.

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    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 1, 2018

    Closet World had a deal going on that was comparable to others. So, I decided to hire them. Their designer was great and she worked to meet my needs. Then, the installation was fast and easy. Closet World's reps communicated and made sure we were all on the same page. But I wasn’t aware that I had to haul out my closet. It was not something that was advertised, so I'd know that I'd have to pay extra to haul out whatever my demolition was. Other than that, I had no problem with Closet World and the product I got from them is doing good, so far.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 1, 2018

    I just bought a new house and I wanted to do the shelf and the closets before we moved in because it'd be easier to do the job. When I called other places, they were a little packed with the job and I'd have to wait for weeks. I ended up calling Closet World and the designer was very quick and on-time. She was also very knowledgeable. She gave me a discount but then I found out that their price range was very high because I had to call another company for other things that I needed to be done, and when I asked them to estimate what Closet World did, it was high.

    However, the reason why I was very disappointed was that the service that was provided after I finished with the designer and placed the order was not good. First of all, I scheduled an appointment and took a day off. My first appointment was at 11:00, and they called me at 10:45 saying that the person wouldn’t be there before 1:00 and that I shouldn’t wait. That was okay and I was already happy that somebody called and notified me and I could do other things.

    After that, nobody called me and I was waiting and waiting and waiting. 4:00 came and I called Closet World asking where the worker was because I was invited somewhere else and I had to go somewhere else and in between, I had another appointment that I was stuck with. Closet World told me the worker was driving, and he came closer to 6:00. But there was no light in the rooms as it is new construction. There was only in the living room but not in the rooms. I asked the worker if he would able to finish the work, and he told me no. He said it'd better to reschedule and that he could come back the next day, Saturday.

    This guy never showed up but then he texted me saying that he had a family emergency, which was understandable, but it was then my second day. I called the designer and she told me that she emailed Closet World and all of the supervisors asking if somebody could come and accommodate the schedule. One of the supervisors called me and said they couldn't send me a person on Saturday, but somebody could come on Monday even though it was a long weekend. But nobody called. Also, she told me one of the supervisors was gonna call and they were gonna accommodate my schedule. One of the supervisors called me and when I told him this, he told me that the work had to be done in the morning. I scheduled another appointment in the morning and nobody came again. And then, we rescheduled again and they came late.

    They put the rod in one shelf and the worker needed to take it out, and the way he was working, he was just tearing the walls apart. He was not even taking it out gently. He ruined one of the walls. Then he left again just because I couldn’t be there for the appointment since they screwed up twice. When I came home, I couldn’t adjust any of the rails because the shelves were very tight. We took out the rod but we couldn’t put it on another place because it was very tight. Then, I had to call and reschedule again. It took weeks and weeks and weeks and I already moved in. I couldn’t put on anything and it was very frustrating. Then they had to come back and redo the shelves. They had to recut some of the shelves as well as the rod. And in one of the shelves in one of the rooms, the basic shelf was broken. He had to come back again to fix the shelves but he didn’t replace it.

    For now, the work has been completed but the basic shelf is damaged and it wasn’t replaced. I didn’t call after that anymore because I don’t wanna deal with that anymore. It was a very frustrating experience. When I ordered these three shelves, I wanted to proceed with ordering either shelves or do the cabinet in the laundry room, but I couldn’t order at the same time because it was a very high price. But now, I will not consider calling Closet World at all. There were different managers and I felt like they didn’t do their work. None of them cared or even apologized.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 31, 2018

    I had cubbies for shoes, extra rods to hang clothes, and two drawers installed by Closet World. Their designer was helpful. He went over two designs I should choose, and he helped me to what my needs were for my closet. The guy who installed it was a really nice guy. He did everything he had to do, but he left his trash outside my driveway. He didn't pick up his stuff.

    Also, they came out twice and the time they give are the times I gotta have. They said, "We're coming out tomorrow." I work. I can't just take time off work like that. They have to give me a week's notice. I was able to come in, but they had to redesign, so they came back the following week. And I told them that if they could come back around the same time, and they said that would be no problem. They came in Thursday. I got a phone call Wednesday asking me what time they were gonna come in, and I told them after 1 pm because I had to work. I got a phone call on Thursday when they came to install and it was at 12:15 pm, and they texted me they were gonna be here at 1 o'clock, and I was still at work. So I had to leave work rush just to get to my house. And I didn't like that. Luckily, my boss is not that strict, so I was able to take off.

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    Customer ServiceStaff

    Reviewed July 31, 2018

    We’ve used Closet World's service twice before. They did our closet a couple of years ago. When we moved in, we had to do a walk-in closet and we were very happy with it. It's a good-sized walk-in closet and you put drawers on three sides. The quality is good. It’s 10 years old and it has held up to this day. It still looks brand-new. Now, it came time for the pantry and my handyman says, “I can put up some shelves.” Then, I said, “No. I want it professionally done.” We spent 80,000 in the kitchen alone and I wanted the pantry to be as updated.

    The designer was very nice and I got what I wanted. But there’s a big gap and I said, “We didn’t plan right. The planner didn’t plan right.” It was no big deal. It was nobody’s fault. But there's a big gap and you can put another shelf in there that will hold pasta jars and stuff like that, and why not because it’s off the kitchen. And the guy said, “Okay. I’ll order it and I’ll come back and put it in.” Then the guy disappeared and somebody else called me and said that they’d look into it. But that was a week ago and nothing has happened. I’m waiting for two shelves for a month now. I’m not happy with the service there. I don’t know what’s going to happen next. I was happy with the closet, but the service and their promises don’t mean anything. I wouldn’t recommend Closet World because they can’t follow through.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed July 31, 2018

    A neighbor told me about Closet World. The experience I had with their salesperson was pretty good, so I chose them for the installation of wardrobes, closets or cabinets in the garage. My interactions with the designer were good too. The installation was fine, but there was an issue with one of the doors being damaged. But the installers came back quickly in a follow-up call the same week to fix that. In general, the people there have been nice and easy to deal with. Also, the price was relatively reasonable. Hence, I would recommend Closet World.

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    Staff

    Reviewed July 30, 2018

    Closet World had a sale and their pricing is okay. The designer I dealt with was nice and he did his job. Now, I got closets installed.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed July 30, 2018

    I get Closet World's advertisements and discounts in the mail once a week and, at the time, they were offering 50% discount for installation, so we chose them for our closet project. We just had the interior done, so we had them do a simple design with above shelves and a hanging pole in the middle. The designer was very knowledgeable. She described everything in detail and what to expect. Our interactions with her were great and I liked her. The couple of guys that came to do the installation were great too. They explained to me what they were gonna do and showed me what they had brought. After they were done, they told me to take a look at what they had done and see what I thought about it. All in all, our experience with Closet World was easy. From the first call to the very end, everybody I interacted with was professional and polite. The people there have great personality and they knew what they were doing.

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    Installation & SetupCoveragePriceStaff

    Reviewed July 29, 2018

    I went to Home Depot and they were very expensive. Then I tried Closet World and their rep was very nice and accommodating. She answered the questions really good. I got the basic, white and least expensive product and it was for the master bedroom. But I just have a little concern. They took out all the old closet, and when they installed the closet from the Closet World, the holes are still showing up. I was expecting that once they installed my closet, there was going to be a back wood, so the ceiling that I have won’t be as visible. I was a little bit disappointed with that. Closet World told me it was just like that and that it didn't come with the back wood or something that covers the hole. The designer didn’t mention that as well.

    But it was okay with the installer and the installation took one day. However, the installer, Nick brought in the wrong key for the cabinet that he installed. It wasn't his fault though. Before he left, he said that somebody would be coming back and be bringing the right key for the cabinet. But it has been a month now that it hasn’t been done. So, I have my cabinet but I cannot lock it ‘cause I don’t have the right key. So, I called them the day before yesterday and I told them about that. Finally, they said that they were going to send some people to bring me the key.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 29, 2018

    I called Closet World and had them come out and tell me something and their rep, Bunny, was extremely nice. And so, we went ahead and ordered from them. It took me a while to be sure if this is it that I wanted. And all in all, the experience was good. It's a little bit too much money for what we've got, but we've been redoing a room and everything is higher.

    Bunny was very efficient and she listened and then when I decided to order, I called up and ordered. We had the two closet inserts installed with double hang. The installers did very well. Closet World was satisfactory. We have a rental that we might be doing some work in the closet and I would have them come out and give us some idea. And it would be another bare-bone thing. So, I would use them again. They were efficient and they followed up and told us about what time that they’d be in and they were efficient. We weren’t left on hold forever. My decorator knew about them and she says they were good. I especially liked Bunny. She did not pressure me, but she was very efficient when I called her and said, “Can we come down and look at the stuff and do you wanna come back and close the deal?” She was right on time, which is unusual these days.

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    Staff

    Reviewed July 28, 2018

    Closet World did our closet when we first moved out here and it was the second time I used them. We had drawers and we did the whole closet. It’s a walk-in closet with drawers and shelving. It was very good with the designer and she was the ultimate professional. She knew her stuff and made it very easy for us. Also, the installers got it right the first time and I was very impressed when I saw everything. Closet World did a great job and I would refer them to a friend.

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    Staff

    Reviewed July 28, 2018

    Closet World was offering a really good discount and I liked the salesperson who I thought was very capable. The designer was great and very efficient and she took care of everything. I had a master closet installed and a storage room. I ordered a jewelry drawer which was supposed to be totally covered in red velvet. But it came with black velvet around the edges and plastic dividers. The plastic dividers were really cheap and crummy and one of the dividers doesn’t even go across the total drawer because they claimed they don’t have one that long. I told them that that was unacceptable.

    They did the master closet first and came back to start the store room and they were going bring a new drawer and they didn’t bring it. There was a second drawer that was supposed to have two dividers made out of wood and they brought that one with dividers into nine sections instead of three and again, the crummy plastic dividers. They still haven't brought back the drawers. Also, they were supposed to make an extra shelf for the master closet which I still don’t have. And when they came to do the storage room, one of the parts that they brought was wrong, so they had to remake that.

    I've spoken to a man named Harry who is I think involved in the installation and he was supposed to coordinate things. They don’t know what they're doing. Apparently, the salesperson is one thing and then the order department is another thing. Then, they order it from some manufacturer which is a totally different enterprise. It's like the left hand has no idea what the right hand is doing and they're doing a really poor job.

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    Installation & SetupPriceStaff

    Reviewed July 27, 2018

    We installed one walk-in closet and the other one is just a regular closet. The designer from Closet World was experienced. She knew about the dimensions and the practical configuration of the closet. The installation team also knew what they were doing. They were pretty efficient. But the product is so-so and I wouldn't use them again because of that. Based on the price, I expected something better.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 27, 2018

    I had a reach-in closet installed by Closet World and it was a good experience with the designer. She knew what she was talking about and she gave me all the details I needed. She left it up to me to decide and I did. Then, the installation went very smooth. The installers were in and out in a short period of time and they just went straight to their work and got it done. That was great.

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    Installation & SetupPunctuality & Speed

    Reviewed July 26, 2018

    Closet World was the best deal among other closet companies and I got another estimate before I went with them. The designer was very easy to work with and I knew what I wanted but the creativity was good. The installation crew came on time, cleaned up, and removed everything that needed to be removed. They were very professional and the installation for the closets in the bedroom, kitchen and garage was completed the first time. I was very pleased.

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    PriceStaff

    Reviewed July 26, 2018

    We had a renovation in our house. We totally got out of the inside and so the old closet was not in place. We then had Closet World install a new closet. Our experience with them was very good. My wife originally was not happy with the price. But, we are happy with their quality. The design helped in using the limited space, which really made my wife feel better that it was really paid for. The rep was a very solid handyman. He knew that we have a very a crampy space, and he manipulated the boarding side. I was very impressed by his art craft and determination. This is company has been in business for 30 years already. We trust a company in business long and with a valid reputation. They will be on my top recommendation list.

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    Customer ServiceInstallation & SetupPrice

    Reviewed July 25, 2018

    There were too many choices in closet companies to choose from but I went with Closet World for the general availability. I had a full closet custom built for a single room in my house along with additional sliding doors. The designer was great and customer service was awesome but the installation was horrible. They installed it wrong and damaged my room. I’m still in the process of getting them to fix it. Also, it was poor quality with the products. For what I paid, it's not worth it and I would not do it again.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed July 25, 2018

    I heard about Closet World from a flyer that I got in my new house mailbox, and when I saw it, I went, "I gotta do something with my closet." I went and looked at Home Depot, and to do what I thought about doing to design my closet was gonna cost 1,200 bucks. I didn't know what I was doing and I wasn't sure it was a good design. I called Closet World 'cause it was 50% off, so they came and they designed it way better than I would have designed it. I loved the designer! Her name is Lily and she was so personable. She didn't try to upsell me every little thing. She gave me all the choices, but it wasn't like she pushed that I had to go super expensive. She told me the pros and cons and it was great.

    I had four pretty deep drawers and four shelves on one end, and then four different sections of hanging and five shelves at the other end. The installation was really good. The tech was very nice, professional, clean and efficient. He got it done in a short period of time. The product is great and I love it. I show it off to people and recommend Closet World all the time.

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    Customer ServiceInstallation & SetupStaffProcess

    Reviewed July 25, 2018

    We received an offer from Closet World for an off on the installation. Then we had a wall unit installed in the living room. It was like an entertainment center but with drawers, cabinets and a shelving. My wife and I had some nice little dialogues with the designer as far as some of the things we wanted. It was my wife who was very interested in having the wall-to-wall unit in our living room. We were shown pictures that has inspired us through Pinterest and the designer was really great about capturing everything that we wanted and designing it. The two installation guys were really efficient. It was a big project that they were working on and there were little calls we had, and they were open to the feedback that I was giving them throughout the process. So I appreciated that. It was a long day for them but they were proactive and they adjusted and fixed as I asked them.

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    Staff

    Reviewed July 24, 2018

    I had Closet World and another company come and do an assessment. I like the way the representative of Closet World carried the whole visit. He was very professional and very detailed oriented. He spent a lot of time talking to us and did everything at the time of the visit. He didn’t wait a few days to give us the results or the blueprint. And it was very extensive and very well presented. So that geared me more towards Closet World than the other companies. I had closets done in three bedrooms -- the master bedroom and two regular bedrooms. The installer was also very professional. We thought it was gonna take him a couple of hours but it took him long. But he did a good job.

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    Customer ServiceInstallation & Setup

    Reviewed July 24, 2018

    Closet World was the first company I called and I did a little bit of other research online and I determined that they're as good as anyone else. I had storage cabinets in my garage put in. Everything went smooth with my Closet World designer. And the installation was simple. The installers came, they worked for a few hours and they were done. And there were no issues.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 23, 2018

    I saw some ads of Closet World on TV and I had them come out. They sounded good so I didn’t call anybody else. I turned my his and her closet into my master closet and I had it all done up with shelves and then I called them back and did drawers. And then I turned my his closet into a shoe closet. It was so beautiful. Kelly, the designer, was too awesome. She came out, very professional, gave me some ideas, showed me all the products and told me about the quality of the wood. During installation, the first guy who came and did the closet was excellent. There were two guys and they minimized the dust and dirt. They cut everything and what little bit they had to do outdoors. So, they were really careful about my house, cleaned up all their mess and it’s gorgeous.

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    Installation & SetupPriceStaff

    Reviewed July 23, 2018

    I called Closet World then they said they will match whatever price from the competitor. Then I had three closets done through them and it went well. Their reps were very professional. There was one individual who came for the installation and he finished it in one day. Give them a try.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 23, 2018

    My mom went to Closet World and she was really happy with them so I also used them for my bedroom and my hallway closet. And this time I had them do my garage cabinets. I explained to the designer what I was looking to do and she was like, "I have ideas." And she wrote some ideas down. I'm like, "You know what? That's really close to what I'm thinking. Can we just make some changes?" And she said, "Sure." Everything worked out fine. And then the installation team got it done really quick. They made a mess, cleaned up the mess and was out. It was nice. Most likely I'll be using them again to do my next little project.

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    Installation & SetupPriceStaff

    Reviewed July 22, 2018

    I liked the pricing of Closet World. We decided to work with them and their designer was excellent. It seemed like she knew exactly what she was doing and she had a lot of experience. She also had very good suggestions as far as what would fit the most into the space. Also, the craftsmanship was great. Their guy did a really good job installing the entire closet.

    The product is not custom-made. It’s just a generic panel with a bunch of holes and then you install the shelf over whatever hole you wanna use. So now, when it's installed, there's a lot of holes in your closet. I was expecting wood or puzzle wood. Instead, what I got are whatever leftovers glued into one panel. Though I wasn't going for high end, I was looking for a clean look. Nevertheless, Closet World is a very good service company and I've recommended them to my friends. I just told them to make sure that they see the material that is going to go into their closet.

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    Punctuality & SpeedStaff

    Reviewed July 22, 2018

    Our Closet World designer, Stephanie, was great and she gave me ideas. Also, she was very flexible with my schedule working and she spent a lot of time going over the designs. I really appreciate that she took that much time to make sure that I got what I wanted and needed. I had room closets installed and the installer came when he said he was going to. He did the work on time, made sure the place is clean, and hauled away everything afterwards. It was perfect. It's very easy and great to work with Closet World.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 21, 2018

    The salesperson of Closet World that I spoke with seems to know the product, was reasonable and pleasant to work with. But I feel like he had oversold their product a little bit leading me to believe that it was just gonna be this fantastic closet. It wasn't but I was happy to deal with him. The installers were polite and attempted to do things to our expectations, but they just couldn’t seem to get it right. The installation was done very poorly. They have to come back several times to try to fix what they didn’t do right and the fixers didn’t really fix things very well. They caused a little bit of damage to the walls and I don’t feel like the material is a higher product as I was led to believe it would be. If anything, it's the same or less than the closet we used to have.

    But the person that I called to have the installers come back and try to fix things was fairly responsive and said it's all under warranty and he would definitely have them come out, so they attempted to honor their warranty just fine. But the drawers still don’t open quite properly. You need to be there during installation, watch them every step of the way and demand that if they don’t do it right at that moment they have to try to fix it.

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    Reviewed July 21, 2018

    I had Closet World install a master walk-in closet. The designer was great, and I’m happy with the closet. I’d recommend Closet World.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 21, 2018

    Closet World was horrible. Their designer came out and took three hours to design a 12 x 3.5 closet. We already had plans from another company which I showed to her and said, “Let’s just do it like this.” The installer came out and said that they couldn't do what the designer had designed because I needed a support in that area but there was a window. I said if they wouldn't do it that day, we were not gonna continue forward. So, they installed the closet but they were missing five shelves. They said they would deliver those some time. I then looked on the top of the closet and there were two joints that showed bare particle board. I showed it to the guy and he said that they could put some finish tape on it so that it would look better. So, the work order said five shelves, finish tape, and some nicks and rubs, and touch-up.

    Things took weeks and a couple of calls. Nothing seemed to be done. I spoke with Anthony who's been the worst of the worst. And I said that I didn't need an installer to put in shelves. Just drop them off at my office and I would take them home. I even had to call his boss. After multiple calls, they delivered three shelves to my house which was inadequate and came with no shelf support.

    So, I called and I ended up talking to Roman. I said, “Yeah, this is really frustrating. I don’t wanna give you guys a bad social media review. But it doesn’t look good on top.” He said they don't supply finish tape when the other guy said that they were gonna supply it. Roman said that they usually put a board on top to make it look nice, like a long shelf. I said, “Great. They’ll look even better.” He said they'd send it out, get the shelves and have an installer come out. I asked how hard it was to install the top because I'd rather not deal with their guys and I was pretty sure I could do it.

    So, they dropped off a bag of 200 shelf pins and I appreciated that they gave me more than enough for the five shelves that I eventually got. They also dropped off the top piece but it was three quarters of an inch too short. I spoke to Anthony about it and they were supposed to deliver one that's three quarters of an inch longer than the one they gave me before after 2 o’clock yesterday but didn't get it. So today, I called Roman and said that they're pitiful.

    My son and his wife just bought a house and asked me for a referral to a closet company. I said that Closet World's finish was terrible. Although we saved $1,000 going with them, everything was so aggravating. They seemed totally incompetent to me. I gave them another two weeks and they still couldn’t resolve my issue.

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    Reviewed July 20, 2018

    Closet World did a garage floor for one of my neighbors. I like theirs and I wanted one. The designer came over and we understood each other perfectly. I was given the current price and I said that was fine. I signed up and we were all set. It was very simple. The installer showed up. They had the whole thing customized to my particular location. I knew I could get what I wanted if I let them do something eccentric and they came out perfectly. Nothing could have gone better. It’s a great floor. It looks like a million bucks and they were efficient and good at putting it in. The people at Closet World should give themselves a pat on the head. I am very happy and I recommend it. Everybody loves it here.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 20, 2018

    Previously, I've hired many Craigslist contractors and I've got nothing but wrong. I decided to work with Closet World and had a whole garage cabinet system installed in my entire unit by them. Their designer was really nice and she drew something up for me. The installers came on time and were really nice as well. In that drawing by the designer, however, there was a mistake. It showed that I had ordered a desk for her wife for what was going to be her eBay room. It showed in the drawing that there was a tricky clearance between the desk and the cabinet on top of her. That clearance was only about 16 inches. So, when someone opens the cabinet, it would hit them right in the face. So, Closet World came by and corrected that.

    Still, the whole work is still not completed. It seems that Closet World ordered the wrong doors. The doors would overlap with each other and wouldn't close properly for the desk area that I ordered. Their installers are coming down again to correct that. Overall, their customer service has been really good. Closet World should just have someone come down and inspect the installation as well as make sure that the orders are placed correctly. Nevertheless, I would recommend them.

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    Reviewed July 20, 2018

    Closet World is cheaper than the others, and I had them install their products in my bedroom. The designer I worked with was good and knowledgeable, and the installer was fine.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed July 19, 2018

    My husband and I really liked Closet World's designer. I have been lined up with California Closets and some other closet company to get quotes. She was the first one in and my husband didn't see why we had to talk to anybody else. When we moved into our house, I got first choice of the room for my office. So, my husband got first choice of closets in the bedroom. He's a bit dandy, so he has more clothes than I do so he got the big closet. That's why every inch of my smaller closet is very important to me.

    We have two closets in our master bedroom that were extremely dated and were wire racked which I hated. Closet world redid everything and the installation team was really nice. They did a couple of tweaks with no hassle. However, we had a lot of questions when they first came in because what I thought I was getting and what I got were not exactly identical. I’ve got about three to four inches of wasted space which I'm not happy about. Closet World has brochures on almost a daily basis in the newspaper but they don't even sell what's on picture in their sales ad. It was cropped wrongly to fit, which was a pretty poor excuse on their part. They’ve known about it for a while and have done nothing to fix it. I also brought it to their attention but they're still using the ad.

    Nevertheless, I like my closet. I don’t think anybody could’ve done anything better with it. And the agent that I spoke to on the phone while I was having a discourse continuously got back to me and checked out with corporate about the photo situation and what my complaint was. It didn’t change anything but at least he followed through so that was all really good.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed July 19, 2018

    There's not that many companies where we live and the only other likely one couldn’t do what we wanted. We wanted these customized sizes and they have their own sizes. So we chose Closet World. We had cabinets with shelves in them installed in the garage. The interaction with the rep was not stellar from the beginning. Although she was cooperative and nice, I don’t think she was that experienced and we had some issues with pricing. It was gonna be at one price and then several days later, when we had the sizes on top of it and we even gave a deposit, I was wrong. It was really gonna be more, but I could just come at this much. It went back and forth like that and it was a bit off-putting not to mention the fact that the wrong color was installed.

    She said that she gave them the right color, but I think she manufactured something at the last minute to sort of prove that she had faxed them on a particular date and told them the final color choice, but I don’t think she did. It doesn’t matter, it's in the garage. We could have had it all taken out, but at that point we just didn’t wanna deal with it anymore. I don’t wanna work with her again because I don’t think she should be representing the company. I don’t like dishonesty and it was more than just like a oops, I made a mistake. They should train their salespeople better. I don’t think she was trained well. But the company was really easy to work with. We went through the company at that point and we got an $800 credit toward the whole thing.

    Also the installation crew was really terrific and easy to work with. They were efficient. They did it when they said they were gonna do it and were pleasant to be around when they were working. We needed some additional shelves, but I arranged for those to be delivered and the installers didn’t have to come out and those were delivered when Roy, the man at the company we dealt with, said they would be delivered and no follow up was necessary.

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    Punctuality & SpeedStaff

    Reviewed July 19, 2018

    I called two of closet companies and Closet World sounded like the ones that could schedule it the quickest. I had custom two closets put in the master bedroom. The designer was cool but a little slow on responses after the initial one as far as getting the scheduling, et cetera. I used the interactive tools online and they helped me solidify the final design -- the look and feel.

    It was supposed to be a one-time installment. They came out and were late. The installer didn’t wanna start to work at all at 2:00. He said it’s gonna take too long. So we convinced him to go ahead and start. And they gave him the wrong parts and the incorrect closet measurements. So they scheduled another one to come out a week later and we had the same issue. They got a little further, but they didn’t complete the job. So three times they came out over like a month period.

    But the only one that was not professional was the first one. He was professional after he started. It’s just convincing him to start. And after that portion, I don’t think any of the issues were about the installer. It was somehow the coordination or their loading or communication. Because they were here and they were here on time. It was just they didn’t have the correct parts.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 18, 2018

    We had something done with Closet World for the master bedroom. They came for a quote and the person that gave me the quote was pretty good. So we went with them and then they came on the day that they were supposed to come. Everything was on time. The measurements were a little off so they had to readjust that. They didn’t have a few things, so they had to be scheduled for to finish it. Overall, their customer service was good, but the quality of the shelves was not as expected. I thought they would be of little better quality.

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    Reviewed July 18, 2018

    Cindy, the girl from Closet World who came out and did the measuring, was excellent. And we chose to go with her. The installers were right on time. And they were quick and efficient. It was our first experience with Closet World, and it was positive, and we wouldn't hesitate to refer them or use them again. I would recommend Closet World.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed July 18, 2018

    A friend recommended Closet World. They were running at 50% off so I chose them. I just had a closet organizer installed, like the hanging and shelving. So they took out a bunch of stuff in my closet and redid that. My designer was wonderful. The problem was I called the day before to check in and they were like, "Oh, that person is sick," so we had to push it off and I had waited two weeks for it and was a little upset. And then they ended up making it work. And then the same thing happened when we were installing.

    I called and they were like, "Oh yeah, we're not doing it today." I'm like, "What?" This is what was set aside. So then, they again had to make it work and that was a little frustrating. But other than that, it was a good experience. They did a good job. They took out the stuff and they realized that because of the plaster in my closet, they had to come back and put backing in it. They did that but then I left. I've been gone all summer so I haven't had any follow up. Overall, it's a good experience. They just need to be better about following through on their appointments.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 17, 2018

    Closet World installed closets in the bedrooms in my home and I like them so far. The estimate I got from them came in good and so I didn’t feel the need to get from others. The designer seemed knowledgeable about everything. She never had to get back to me on anything because she knew the answer to every question I asked. She was helpful with her own ideas and experiences in the actual design itself too. During installation, they sent some incorrectly cut cabinet fronts or they were a little bigger, so they had to remake them then come back and reinstall them. Other than that, the installer who came was very professional, accommodating, and if I had an issue he’d fix it without excuses.

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    Reviewed July 17, 2018

    I wanted some cabinets in the master bedroom and needed them done fast. My first closet was done through Closet World and they were faster than the other closet companies. Their designer was very nice as well. She came by and looked at everything. I had to order jewelry inserts for my drawers and so, she made everything fit for the drawers. But then, she told me if I wanted some type of outside molding, it would be a little bit more. It looked nicer, so I went with it. But it took away from the drawer space. So when they came to install everything, the jewelry inserts wouldn't fit. So, the guy that installed them said he could try to make it fit more. He cut something out and there were some flaws on it, but it looked good and I'm way satisfied with the finished product.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 17, 2018

    Closet World was having a 50% off sale at the time and so, I was interested in that and went with them. I had closet installed in the bedroom. We liked our designer, but there were some issue with the design work. She should’ve realized certain things in our closet had to be fixed before the closet were installed. I don’t know if she didn’t know that or she just didn’t pay attention to it when she came in.

    The installation team came on time but we had to have them come back. The installer told us that the design wasn’t done correctly. So, he had to leave and we had to fix our closet which took an extra month and a half which was annoying because we had to move into a house and we had no closet. We wish we would’ve known that beforehand. When the second installer came, they came on time as well and we like the interaction with them. And they have done a good job. I would tell others to try Closet World, but they have to be very specific and go over the design. The designer and installers worked separately which created the confusion and it extended the time of our closet being done because of that.

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    Customer ServiceInstallation & SetupPrice

    Reviewed July 16, 2018

    My experience with Closet World ended well. However, the road to get there was difficult, hard-fought and it took a great deal of time and effort. It also cost more money than I signed up for. The installer did not know how to handle the floor so I had floating floors. When I was told to strip down my closet to the bare walls and take out the baseboards, I told them that I had a different type of flooring. The installers told me that they knew how to handle it but they did not. They put back the flooring, put down the closet and did a half-** job on the baseboards. As a result, my flooring buckled.

    I complained and their supervisor, Craig, made a call to my house and agreed with me that the flooring was screwed up. He had the closet removed and I had to hire flooring people to reinstall my floor and put the baseboards back. Then, Closet World's installers had to come back, reinstall my closet and cut around all the baseboards. I had to empty my closet twice and fill it back up. My life was stuck for a month. Thereafter, Craig told me to get the bill from the flooring people. He said he would pay half and now I'm waiting for my half payment reimbursement.

    Also, Craig said the designer should not have told me to remove the baseboards. He said that the installers should have realized that removing them would totally screw up my flooring. Overall Closet World gave a great design and a great closet with poor installation and bad communication. Nevertheless, all the scheduling, waiting for everybody to make calls and emptying my closet twice were feats I will never again want to do.

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    Installation & SetupPunctuality & Speed

    Reviewed July 16, 2018

    I wanted a closet space in my bedroom. The Closet World designer was cool and down to earth. I like her. Then the installer was extremely late but he did good. The closet got done in one appointment. And while I need to check if they adjusted my payment, I would recommend Closet World.

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    Reviewed July 16, 2018

    I had shelves installed in the hallway closet. The Closet World designer was great until I told her that I couldn't spend $1,800 and I could only afford $500. It was like downhill and she was real short but still pushy. It almost made me cancel the whole thing. I wouldn't wanna deal with her again. But the installer was great, professional and quick. And the closet was nice.

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    Installation & SetupSales & MarketingPriceStaff

    Reviewed July 15, 2018

    Closet World did my closets, one in the hall and one in the master bedroom, as well as a Murphy bed. The designer was fantastic. She knew what she was doing and it all came out really well. Installation was great too. I got a great price 'cause I saw the ad for the half off, so I went with that. And I'm super happy with the Murphy bed and my master closet.

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    Reviewed July 15, 2018

    I learned about Closet World through an advertisement on the local newspaper and I liked the photograph where they actually use the mail. There was also a nice picture of closets and I wanted to get it. The designer went out, spoke to me, I told him what I wanted and he put it in. I have my own designs and stuff that I do, but their work came out quite well and beautiful. I have the whole two sides of my master bedroom done nicely, and I had my daughter’s closet made just for anything. It’s beautiful. The only thing I don’t like is the cheap wood. It ended up falling apart and I didn’t think of it for two and a half years. Finally, I called them up and said, “Hey, I got a problem here.” They came out to fix it and it was $120, but it was nothing. I didn’t realize it was that much. Their team was there, they helped, did the job, and I was more than happy.

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    Reviewed July 15, 2018

    We had seen a design from another company which we were interested to go into but then we decided to go back to Closet World because we had used them before for another project. However, it wasn't like the first time and we thought the work was subpar with the installation. Their installers could have been more professional. They really didn’t take care of what they were doing. Also, we thought they were overpriced for the material that we got. Though they came back to add pieces that they didn’t put in the first time, we will never use their services again.

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    Reviewed July 14, 2018

    Closet World had done my garage cabinet a long time back. And that time, the designer was very helpful and she also gave a budget and put up within that budget. So we went with Closet World again, but this time, I had to spend more than what I had thought that I would be spending. And also, later on I found out from other vendors and other friends that Closet World is very expensive than what's available in the market. I haven't had the chance to use what Closet World installed because the house is still being constructed and I haven't moved in yet. But I wish it was designed when we were on the site because on the paper it came out different than the way it was put in. The designer showed me everything on the paper but it would have been better if we went there and we were shown completely how it was laid out. It's different but I had to expect it’s going to be.

    Overall, my experience was okay. But the designer kind of pushed me to make the decision within the same day. She was a little bit irritated when I was thinking of a different way of doing what I had them install. I like Closet World and I have used them two times. And my experience the first time was very good and I used them again but next time, I'll have to see. Still, Closet World and their products are okay.

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    Reviewed July 14, 2018

    I had Closet World install shelves and drawers in my master closet. They had a promo and it was comparable to the other companies I looked at. The designer was great. She was very informative and I knew what I wanted so she didn’t try to persuade me and sell me anything additional. And her expertise was high. On the other hand, the installers were really rushed. It was an afternoon setup and they damaged a couple of spots with a couple of the shelves which I reported after. And then when they installed the closet, they nailed it against the pocket door and so when I went to close it, it wouldn’t close. And then when they came to repair it the door was all gauged and I’ve gotta get the door repaired. So the install wasn’t the best experience.

    They can’t fix the door and that was the bummer. They told me to get someone to fix it and then send them the receipt. My problem is that anyone that I want to get wants to put in a whole new frame. They want to break the wall, put in a whole new frame, and put a new door in because you can’t find the model of the door. And Closet World is not too bad to assist and just do it themselves or get someone themselves to do it. I like the stuff overall but the installers need to know what they’re dealing with considering that they have done this so many times.

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    Reviewed July 14, 2018

    I used Closet World before in a previous home and I really liked the quality and the material of their work. So, I went with them again. I had a design done and made a deposit but I didn’t get around doing the closet till now. I called them and I had to wait a couple of more weeks, then they came out. But when we were originally doing the design, we made some changes right from the beginning and those changes weren’t set up. Plus, they sent the installer with no material to make the changes. So, the closet wasn’t done properly.

    The installer ended up making it work but not with any help from Closet World. It was because he knew what he was doing and I happened to have extra material. They sent him with one panel and two rods, but he needed two panels, two rods, shelving, and all kinds of other stuff. They basically sent him to perform magic which he ended up doing. He asked me about making an adjustment on the design and it was a minor adjustment with the shoe racks ending up being shorter than I originally wanted. But that would’ve been the only way he could have done it with the material on hand. So in the end, I didn’t get exactly what I wanted, but it was really close.

    Other than that, the designers who helped me in my previous order and the one who helped me with this project were both real nice. It seemed like they knew what they were doing, but at the end of the day, their measurements were both off. The one that came out this year in April was real close though and she did good. But the design didn’t make it out and I ended up with the wrong one. I called their main office when I wanted to go ahead and get the closet done after all, and I didn’t have much luck. I spoke with a lady who was rude and I didn’t appreciate her tone of voice. I was trying to explain to her what I wanted but I wasn’t getting anywhere with her. So, I’m happy right now, but the process of it wasn’t pleasant at all. The installer was awesome but I’m very dissatisfied with everything else. It was a very disappointing experience.

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    Installation & SetupCoveragePriceStaff

    Reviewed July 13, 2018

    I had Closet World install five full-length closets hanging on the walls. I also had them install a couple of smaller overhead closets and two small cabinets on the floor. The cabinets on the floor were like a workbench area. One of them had closet doors and the other had drawers. Their designer was great but then we had a problem during installation.

    The first time the installers came out to install the cabinet, they were installed on two walls in an L-shape configuration. The cabinets for one wall were cut out at different lengths for the other wall. So, the installers had to make adjustments on the fly. They also had to come back with reconfigured doors. That cost me time and money when they had to come back. Also, when they installed cabinet doors on the upper closet, they installed them with door pulls way out of line 1/4 of an inch. They were right beside each other where two cabinets closed. And then, when they finished installing the first set of cabinets, they were at different heights from one wall to the other. They were level but they weren't flushed and anyone could notice that from a mile away. There were also gaps between the walls and the cabinets that weren't addressed with a cover strip or a trim strip. I was wondering what the installers were thinking and whether or not they thought that we weren't going to see this.

    So, when they came back to do the doors, they also tried to make some adjustments. They came two more times to try and get the installation right. Finally, they did. The cabinet looked good and my customers were happy. Thereafter, we ordered another cabinet and were charged full price which I thought was a bit out of line. I felt we should have been given the same price that we were given under the special because they had a promotion going at the time. We merely wanted to add to the first order but we weren't allowed to do that. I would have thought that they would have extended the same pricing to us on the additional cabinet 'cause it was for the same project.

    The second time, the installer who came were great. They lined everything up really nicely and they did a great job. Those installers did it right the first time and I was really happy about that. However, they had forgotten the legs of the cabinet so the main installer's helper had to go back and get them. That wasted their time but then they were able to finish everything in one day. I recommend Closet World.

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    Reviewed July 13, 2018

    I had garage cabinets, office bookshelves and cabinetry with a desk area and a closet installed by Closet World. It's seemed expensive because I had a lot done. When they designed it, there were some erasures on the thing because we changed it and it was hard to determine what the final product was because there were some erasures on it. The people who installed it had a nice, clean interpretation of what the designer had done and the clean interpretation was different from what we had actually done. But it was difficult to determine. So I called the office and I'm glad it's over. When you pay for a product, you just want them to be there and done. And I’m as satisfied as I thought I would be.

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    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed July 13, 2018

    I was looking online for custom closets and Closet World came up on Angie's List. I made three appointments with three different people and Closet World was the first to come out, and I liked the salesperson that came out. She listened well and had a really nice demeanor. And she came up with a really great design. I wanted it to be changed and she didn't fight me on it. She was super accepting of our needs and I liked her a lot.

    We had our master bedroom closet customized and the installation wasn't as good. The guys were nice enough, but they had to do some modifications to the closets to be able to fit around an access hole for a pipe that was in the closet. They took up all the baseboards, but on one side, they could have left them there. There wasn't a lot of forethought so there was a big gap on the floor. Our walls are plastered so there's a lot of repainting and patching that I need to do, which is totally fine. They let me know that ahead of time. But the place was not super clean and then there were a couple of nicks in the wall. And there were some marks left on the wall and that was disappointing.

    Also, the rep probably could have upsold us a little bit 'cause we are in the market eventually to have the closet doors replaced too. I didn't know if that's something that Closet World did, but I was surprised she didn't suggest that. I like the fact that she wasn't super pushy, but there probably would have been a sales opportunity given the right moment. But overall we had a great experience. The custom closets have been life-changing. I always expected that that was something that my parents did, and now that I'm at that age and I've had them put in, it's amazing and I can't believe I waited this long. I would recommend it to anybody.

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    Reviewed July 12, 2018

    We had Closet World install a master bedroom closet and the work was done well. The designer we worked with was a very nice person. She knew what she was doing because she did it very efficiently. However, there were some confusion such as not being told how I was going to make the specific payment. I was to give her extra amount of money, which was 50% upon institution of the contract. When I got the contract, it said the first payment was $1,700 and some. And I made the check for it. She called me back a day later and said, "I'm sorry but you were required to pay 50%." And there was an additional $400 something. I told her I just followed what was stated on the contract. And she told me that there was something in addition written on the contract that I didn't see and she was right about me being deficient of $400. But it was a bit misleading when the contract said the first payment was x dollars, when in fact, it was not.

    Another thing was that the agreement said that the final payment was to be paid upon completion of the job. I'm a lawyer and I was at work and the workers who would spend the day there completed the job and I got a call at my office. And the person on the phone said he was gonna wait for me to come home to give them the check. I told him I was an hour and a half out and I was not gonna leave there for at least another hour and that I'd just give the check to the designer who I gave the first one to that night if she wanted to come over or the next morning if she could drop by. And he said he had to call his boss because his boss wanted them to take the check home. So I told him to call his boss and tell him the reality that they were gonna wait out here for two and a half hours.

    The guy called me back and told me his boss insisted for him to wait for the check. And I didn't really like that. It was very unprofessional and the designer should have told me how desperate these people were to have the check literally upon the last nail being driven into the wall. I was a little upset about that and I thought it was very odd.

    Also, the designer was kind enough to include tie racks in the contract, which we would pay for. And each tie rack holds maybe 10 ties. I was supposed to use these racks as well for belts. Now, I'm on size 44 waist and the belts would drag on the floor if they were to be used for my belt rack. So, I can't use them. And as far as ties go, as a lawyer, I have about 50 ties and I cannot use those racks for all my ties. So, there should be a question asked at the onset or at least be told by the designer that each rack will only hold 10 ties, so that I could ask for more tie racks or maybe the company has even a better suggestion.

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    Reviewed July 12, 2018

    I had Closet World install wardrobe, the closet, the cabinets and they were excellent. Brittany, the salesperson, was fantastic and the person who came for installation was great. The designer was very friendly and knowledgeable. Because my closet has a very unique shape, she gave me ideas and picked out the shape. And when the installation team came, she came again to check if everything went okay. She was good and the closet's quality seems okay. I would recommend Closet World.

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    Punctuality & Speed

    Reviewed July 12, 2018

    The quality of the Closet World products looks good. We had some cabinets, media centers, walk-in closets, and room closets done, and they did a good job. But I’m not happy with their design for the media cabinet and I’m not able to keep my media equipment there. It broke twice and someone came back and fixed it for us. But the guy didn’t even do half of the work and he never showed up again. Other than that, it has been a pretty smooth experience with them.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 11, 2018

    We've used Closet World before and we used them this time when we needed to update the closets that we didn’t do last time. The designer came over and did what I asked. And she was super helpful and very nice. The installation was quick and the installer was fast and very nice and helpful, too. We're thankful of Closet World's service and we are happy with what we see so far.

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    Reviewed July 11, 2018

    My cousin-in-law had Closet World installed and I’ve seen the 50% off in the ad so I decided to give them a shot. My wife and I called them and got an appointment. Their designer was awesome. She was very knowledgeable, very nice, answered all of our questions and I had a real person upfront. We had the installation team install a walk-in closet in our master bedroom and they were really good. Overall, my experience using Closet World was great.

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    Reviewed July 11, 2018

    We had a closet in my daughter's bedroom done by Closet World. Their designer was amazing. In other closets in my home, they already had a certain type of organizer there. I wanted something comparable and she made some suggestions and that was really helpful. Also, the installation was fine. However, there were some things that we didn't anticipate in the closet because I had never noticed them. There was an active water heater pipe there which was covered by the original carpet. Still, they were able to work around that and made modifications which was great. We're really happy with the service. I would definitely recommend Closet World and consider them for other installations.

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    Reviewed July 10, 2018

    Closet World had good specials and I had them install a closet for my garage. Their designer was very attentive and suggested other ideas that worked out. Furthermore, their installer was great. Something wasn't working at the time and he made it work. He was very detailed and knowledgeable. However, I have a concern as I haven't gotten my bill. I called them and said that they would send it. Still I don't have it and I don't want that I'm so delayed. Nevertheless, I will refer Closet World to other people. They had great quality and good prices.

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    Reviewed July 10, 2018

    I've used Closet World before and then I went to them again and I had them put in closets in my three bedrooms and a hallway closet. The designer was excellent and the installation crew was great. Everything was done the first time the crew came.

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    Reviewed July 10, 2018

    I had California Closets as well as Closet World come out to the new property I bought when I moved and compared prices. The girl from Closet World who came the first time, Nicki, was awesome. She was on time, called me ahead and she was fabulous. She also had great ideas for the closet. Also, Closet World had good prices and they had the product I liked.

    So, I had them do my whole house. There were two closets in the master and others in the pantry and the guest room. My installer was so organized and professional. He was 110%. I couldn't believe that he got the job done in the time that he did. He blew me away. The company won't ever want to lose him. Overall, it was a great experience.

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    Reviewed July 9, 2018

    I had Closet World install four regular closet with rounded edges. I liked the 40% off that I got for the installation. The designer was good and the installers did a great job. I'm happy overall.

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    Reviewed July 9, 2018

    Working with Closet World has been a nightmare. The designer promised me the moon and stars and didn’t deliver. Their reps said that they were gonna be here and never showed up. Another time, they forgot that I had a whole other closet built. It took an extra week and I received an attitude. It was just the worst experience I’ve ever had. I would never ever refer anybody to Closet World.

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    Reviewed July 9, 2018

    We just moved to Las Vegas, so I went online to see what companies were here. Closet World was a lot Cheaper than California Closets and had a better design for us than The Container Store. So we had Closet World install the floor-to-ceiling shoe rack and 15 drawers in the master bedroom. The designer was friendly, talkative and informative. She also did the diagrams and everything by hand and was very good. They gave us a timeline when it would be ready and it was ready on time. They also said it was gonna take two days to install, but the installer got it done in one day and he cleaned up after himself. He was wonderful. My experience with Closet World was painless and everything was perfect the first time.

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    Reviewed July 8, 2018

    We had an appointment to meet with the people from Home Depot, but after Sheryl of Closet World came by and dealt with measurements, we canceled the meeting with Home Depot. Sheryl was very professional, pleasant, experienced, and easy to work with, and we like her. We ended up going with Closet World because of her. There was also a sale over the Memorial holiday at 50% off, so that was an incentive.

    The installation started out very rough, but it ended on a very positive note. They said that they were gonna be here between 12:00 and 2:00 on a certain day but they showed up at 4:30 and then said they were not gonna be able to finish the job that day ‘cause it was getting too late. We called the installation people and asked them what was gonna happen. And the gentleman came back, looked to the wall and said he could make us second in line the next day. So we asked him why and he said he promised the first spot to somebody else. That didn’t come across as very good customer service.

    We said we should just cancel the order and he said we would lose our deposit. We canceled the order and I called my credit card company to put a hold on the card, said I was gonna dispute these charges. We had neighbors who said they couldn't wait to see our new closet, and we had to tell them we canceled. We called Sheryl back and got the number of Roman, the western regional director. We called Roman and left the message on his phone ‘cause this was late on a Friday. Then on Monday, the gentleman from the installation department called back and his demeanor had greatly changed. He said he was gonna make the situation right and asked us what we needed. I told him that the problem was with him and with the way that he handled the situation.

    I don’t know whether Sheryl or somebody from sales department talked to the installation department or the western regional director gentleman said something, but clearly, the gentleman in the installation department completely changed his tune and gave us excellent customer service. And now, we just had Sheryl over again two nights ago to possibly do a second project in the future. So, we're extremely happy now. It's all good now. And what I appreciate is that after everything was installed, Joe called me and he said, “What do you think?” And because of the upgrade, I told him I love the handles. I got cobalt blue acrylic handles. They upgraded us and they didn’t have to do that. I understand that usually they just do one or the other, but he gave me both doors to cover these shelves and these beautiful handles that are beautiful.

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    Reviewed July 8, 2018

    Our experience with Closet World has been so far so good. But I'm not so happy with the kind of shelf that they did for me, and I wish they would listen to me and understand and try to come and see what I was trying to tell them, but they did not. The designer guy messed up with the sizes. He came once and he didn't measure right so he ordered it again. And I'm not so happy with the sizes of the shelves inside the closet because they did different sizes and there was a big gap. And I was trying to explain to one of them to stop by and allow me to explain what I meant. When they started the closet, I was out of town and we called them and we have warranty. So if anything's wrong, they'll come and fix it, but after I paid in full and after they installed it, nobody tried to be there for me and try to make me happy.

    I understand that the guy messed up with the sizes. It was fine and I was very patient. And then, he told me they need the price in full. I told him that we should wait until we finished the closet and both of us were happy. But he said it doesn't go like that. So I paid but when I came back from my vacation, one of the shelves in the bathroom has a big back gap. And with the way they explained it to me in the paper, it looked okay for me. There would be two shelves and two racks. But in actual, it looked like two shelves in the top, two right in the middle and there was a big gap that I don't know what to use for. And they place it in the wrong place for me. It was supposed to be in the middle and they put it all the way to the side next to the shower doors.

    I told them I'm not happy, and if I have to pay for an extra shelf, I will but I also told them to please send someone for them to understand what I was trying to explain. After I spoke with them, I gave up and told myself I'm gonna live with it, but I have so much other things that they need to get done in my house. I don't think I will call them back. But if somebody will come and try to make me happy, I may call them and do more work with them.

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    Reviewed July 8, 2018

    I researched three different closet companies and Closet World offered a free installation, so that was a big deal. I hired them to do a full-room walk-in closet and the designer I got was great. I downloaded an app to draw the closet, so all she had to do was copy the design, but she was good. The installers were fast, efficient and clean. Also, if they ran into any type of problem as far as the room was concerned, they solved it.

    There were also a couple of issues but the manager of the local Closet World was very efficient in solving those problems. He was very communicative, called me back right away, and was very helpful. Even just the minor things that I had a problem with, he took care of immediately. So, everything was resolved and I’m pretty satisfied with the experience. I would recommend them to a friend as well. Closet World has a good product and their customer service is great. And with their discount and free installation, I would use them again.

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    Reviewed July 7, 2018

    I was looking at Closet World's deal, and at that time, it was 50% off, so it was pretty interesting for me. They were our first choice and our experience with them was really good. The designer was very pleasing and informative. He recommended a good material and then worked for my color because I wanted a special piece where the back of the cabinet is a different color. I had a special design in mind for my library/piano room and he worked around whatever idea I had and then drew it really well. I was very pleased with the design and they created and completed that room for me in one day. The project was a surprise for my husband and they completed it right at 4 o’clock when he came home and got to see it.

    My husband thought it was really good and could not believe the price that we got for the project. He could not believe how good the material was because we didn’t have a figure of how it was gonna be. We didn’t actually get to see it until it was done and it all came out beyond our expectation. Additionally, the installer was awesome. He worked so diligently and then measured everything. The best part of him was he always let me know before he did something and what I was gonna see. He explained thoroughly that it’s not a surprise when I experience something because he already told me first.

    For example, he had to cut the pieces of wood because our house is abnormal in size. It’s 11 feet tall and they had to work with very big pieces, so he told me beforehand that they didn’t have pieces that big and that he had to make an incision on a certain piece. He wanted to make sure that I understood and that it was okay for me, so it was very comforting and it was very honest work. We got a really good piece and so far, I have nothing but a great work. The guests that visit our house always ask where I got it and I tell them it's from Closet World.

    Closet World sends the best people ever. They just explained everything beforehand which made the process a lot easier. They made sure that they did whatever they could, and whatever they couldn't do, they consulted back to the client to make sure that there's an agreement first before the installation. I am a very satisfied customer.

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    Reviewed July 7, 2018

    I needed something quick and Closet World had the quickest service. I had them install a total of four closet doors for me, three of which were with mirrors. The designer was really respectful and polite. She was receptive to my ideas and then she shared hers as well. The installation was great as well. Their installation team came in and did the job. They left right away and the work was neatly done. Though the price was high, I had a great experience with Closet World.

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    Reviewed July 7, 2018

    I went onto Google looking for closet companies in Las Vegas. I stumbled upon Closet World and they have a professional-looking website. From what I could tell, they could make an appointment to come in-home fairly quickly, and at the time that was appealing to me. We did two master bath closets with them--one for my wife and one for my self. We had drawers, shelves, hanging rods, and a hamper. However, the Closet World designer was terrible. When she initially came into our home, she was very aggressive and was using high-pressure sales tactics to be in charge, to lead us by the nose, and to pressure a close. I explained to her that she didn't have to be like that. She just needed to show us that they have a good product and how it’s gonna help us, then give us a price and we’ll make a decision. But, she just didn’t get it and it wasn’t a great experience.

    One thing I was impressed by was they do put together a pretty fast stencil drawing on graph paper. We told her we wanted the top of the units to match the top of our door and the top of the window, which was the same height as the door, and that was how she drew it. The problem though was she drew it visually so that it was like what we wanted, but the measurements she put on there didn’t represent what the drawing showed.

    So, during the installation, my wife went in there and told the main installer that it was wrong. The installer was nice, professional, and communicative. He was obviously proficient in his trade and could do a lot better than installing for Closet World. The other one didn't impress me that much, though. The installer called his manager and said, “I’m looking at this drawing and I totally get what they’re saying. This drawing shows everything matching across the top of the door and top of the window.” I was told that they would order the higher panels and they would take care of that, so that was wonderful.

    But unbeknownst to me, when I wasn’t home and just have my wife at home while these guys were working, the saleslady brought a prospect over to our house. I wasn’t really thrilled about that. My wife didn’t understand what was going on. She thought the saleslady wanted to check on the work. But instead, she brought a stranger into our home, into our bedroom, and into our closet and was selling her. She’s somebody that’s moving in at our neighborhood eventually, so, this saleslady has an appointment with her, knew we were having an install, and brought her over to our home. That was incredibly unprofessional. I wasn’t happy about that.

    Then, there's something called a bridge shelf that connects two shelving units and when we were in the sales process, the in-home consultant was explaining that the unit on this wall would be connected to the unit on this wall with the shelves. She also said that it would look really nice. I couldn’t understand what she was talking about, the drawings were flat and they were pencil. Then when the installer was working, my wife was looking at this bridge shelf and said to me, “That’s really ugly. I don’t want that.” I told this to the installer and eventually, to the manager. He said, "No problem."

    So, they removed approximately a third of the project because we were just doing one wall now in each closet as opposed to two walls in each closet. Long story short, because they thought they were putting these other units in, they removed some baseboard and accidentally either destroyed it or threw it away. When it came time to put the baseboard back on, it was gone. I was told that they would get some baseboard, come back, and put it in.

    I don’t know whose fault it was but then a few days ago, I got a phone call from the sales consultant and she told me that she got shorted on her pay since our job went from $6000 to $4000. She asked me what happened. So, I said to her, "You know what? I can’t believe you’re calling me asking me about your commission. You didn’t ask me how the closets were. You didn’t ask me how everything else went.” Then she told me that she was gonna do that when she comes over to sell us some more closets. I told her about the units that were removed because of the bridge shelf. She told me that we were the first people she had ever run across that didn’t like how it looked.

    Then, I just hung up on her. Also, before she told me about her commission being short, I asked her if there was anything she could do about getting our missing molding installed. She said that she didn't have anything to do with that and we'd have to call somebody else. I just had it. And as soon as I hung on her, she texted me saying, "That was incredibly rude of you. I was just trying to help you." She also told me that despite how rude I was, she made a phone call and found out that whatever paperwork that was supposed to be done to get our molding installed was never done. So, we have to call somebody and get it done. She said that she thought we were gonna do more business together as well, but I seem really upset. It wasn’t so much I was upset, I was frustrated with the fact that she just seemed to think it was okay to act the way she was acting.

    As far as the product went overall, it’s okay. I worked everything out with the installer’s manager and they got the right pieces installed. It’s not high-end as we would’ve liked. I could’ve run down to IKEA, bought the same stuff pretty much, and hired a local handyman to install it, and I probably would’ve saved 60% from what I paid. I wouldn’t recommend Closet World to anybody. If I could turn back the time and do something else, I wouldn’t have dealt with them at all.

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    Reviewed July 6, 2018

    I liked that Closet World is a brand name. And I had them install shelves and something for the hangers in our master closet. The Closet World designer I worked with was very knowledgeable and very artistic. And the installer was on time, professional and polite. They did a good job and I'm happy with it. I'm gonna order more for the other closets that I didn’t do. Also, I'd tell my friends that Closet World offers financing.

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    Reviewed July 6, 2018

    I wasn’t very happy with my experience with Closet World. Although they installed the closet according to plan, I was unhappy with the design of the closet. I have to take some responsibility for that, but I hired the designer, who seemed was new and did not do a very good job, to help me because I couldn’t see the space well. She put it on graph paper in about five minutes and it had two dressers and it increased the space of the closet. We negotiated a price that was about $3,700, and then after it was negotiated, she said that if I wanted a back on the closet, that was another $800. That frustrated me because I assumed that there would be a back because all the pictures had backs. My husband told me that he'd paint it so I don't have to worry about that. But when they removed the old closet, there were holes in the walls.

    When the closet came in, it was just boards with a little bar. It wasn’t spaceflow and the bars were too high. So, I lost all the closet space, and I needed to lower the bars and add shelves which I did. I wanted to order the shelves online but I couldn't do that, the designer had to come back to the house. I ordered these four shelves and they were about $400. So, the cost was around $4,000 now. However, when I actually walked around the closet, I asked the designer, “Does this look like a $4,000 closet to you? 'Cause it doesn’t to me.” I didn't mean to be rude but I was unhappy.

    There was also this $120 delivery fee. I told the designer to ask their manager if they would waive the delivery fee. She said that her manager won't since the order was not big enough. I told her to tell her manager that they lost my business forever and I have three other closets that I was gonna have done. Interestingly, they delivered for free this morning. That was nice but I didn’t know that was even gonna happen. If they were gonna do that, they should have called me and said, “Hey, we understand you were unhappy, so we did this for you,” and that would have made me happier.

    And then, it dawned on me that the first drawer was not shallow and it was horrible. In dressers, the first drawer usually is shallow for socks and underwear and then the drawers get bigger. I admit that I didn’t look closely at the dresser I was ordering. When I told her about the drawer, her response was, “We have lots of other products. I'm sure I showed them to you,” but I'm sure she did not show them.

    My designer was very passive and very unable to negotiate with her manager, but no one from Closet World was rude. But if I could do it over, I'd probably just tell her to let me speak to her manager. The communication between the designer and the customer needed to be more thorough too. Their advertising and the pamphlets they give you and the way they show it to you are kind of deceiving as well. The closet is fine, but it was a lot of money for what I didn't really get.

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    Reviewed July 6, 2018

    My realtor had nice things to say about Closet World and we needed something for our garage so it was fairly simple choosing them. The designer was very nice and she knew everything. I had three other workers at the house during the installation and the installers were in the garage but they said hello and made sure to have me look at it before they left. We had two door cabinets installed and it was exactly what we needed for the garage. It’s great and everything went smoothly.

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    Reviewed July 5, 2018

    I had them come out and the person who came really knew her stuff and I had trust in her. The installation crew were very good too, and knew what they were doing. They installed filing cabinets and a closet. The only thing is that when you look at the whole thing, I know the walls are crooked, but you can see through it and also when you’re looking at the desk top where the backing goes down to the desk top, there's like a gap in there. To make it nice and perfect, they should have either sealed that or put around something that covered those cracks. And I didn’t know if they would do anything about it. But I think Closet World is a good company.

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    Reviewed July 5, 2018

    When the Closet World designer came to my property, she was very professional and she drew out the design. She made some very good recommendations and suggestions. And then after we ordered it, the process was very seamless. I had Closet World put in a closet system for my master bedroom. The installation was good, but the cleanliness of the environment at the very end was a little lacking. The installer was nice and very friendly. But when I pointed out a couple of areas in the house that I felt that needed to be cleaned, especially some wood chips, there was just little micro hints of dissatisfaction with that and it had been brought up which was fine, but it was just that last little bit of interpersonal communication that really tipped the scale. I also ordered oil-rubbed bronze hardware and it came with brass nickel. So, I had to order new parts which took about two weeks. But overall, I would recommend the company.

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    Reviewed July 4, 2018

    I was very dissatisfied with Closet World's service. My interactions with the designer was clear and fine in the beginning. I had the closet installed in the entrance and bedroom. But they should improve on their product, timing, communications and actually doing what we agreed on. I'm still going through the experience, so I will never go to this place where I went last time.

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    Reviewed July 4, 2018

    The designer from Closet World was pleasant and easy to work with. It was nice that she knew what she was talking about. I had them install a Murphy bed and a desk. I had to have them come back because they missed some spots with the nails. Everything wasn’t nailed in, and then one of the drawer handle was put on crooked. But it was a great experience overall. They had good quality and follow-up. They came out pretty quickly to fix what needed to be fixed, no questions asked.

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    Reviewed July 3, 2018

    The designer from Closet World was nice and got me the best deal. I had them install a closet system in a regular closet door in the master bedroom and there were no hiccups. I usually have hiccups but it seemed like her design helped the builders. Her overall knowledge for the design process was good. The installers were nice. It was 90 degrees outside and I was trying to give them umbrella and cold water but they didn’t want too much from me. They were good and quick. It took them about less than an hour to do the installation. They were also professional. It was a good experience overall. If somebody asks about Closet World, I’d tell them that they should consider them in their planning.

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    Reviewed July 3, 2018

    I had a closet added in the master bedroom by Closet World and I was there helping with the installation myself. Everything was pretty fast and the installers were very friendly. Also, the designer Liz has worked with us before and she's very good, competent and easygoing. Everything went well.

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    Reviewed July 2, 2018

    We were redoing our master bedroom and needed to redo our closet, and we saw Closet World's ad in one of our weekly mailers and we decided to call them. We set up an appointment. And then the designer who was super nice came out within the next few days and spent about an hour here. And we walked through the phase and she told me what they could do and what options we had as far as materials and different accessories like dresser, drawer, shoe things, and all the different items that they have there. She had all of her materials with her and she had all of her information, her brochures and her pamphlets, and the different handles. And then, we decided on the design that we liked. She had great ideas and she listened to what we have to say and she took our ideas and matched them with hers and what we knew we needed to have and what could be extra. It was a very pleasant experience.

    We have a walk-in closet like a long narrow galley closet. So we had rods and shelving and a little four drawer dresser put in. It was very standard. And we weren’t super extravagant about it. It was a very simple installation, and the installer came in and out. He was in my house for 2 hours at the most. And he was super nice and cleaned up before he left. I would recommend Closet World. The price was right and the quality is good. The whole process was really streamlined and easy from the very beginning and it was a good experience. If ever we do a closet and have a closet, I will call them back. They’re doing a good job, and I would recommend them.

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    Reviewed July 2, 2018

    The Closet World quote was way overpriced, so I kept turning their salesman’s offer. Finally, their price came down so low that I would do it, and I pulled the trigger at $1175. When I met with the designer, she showed me the picture and I approved. It then took four weeks before I realized the closet hadn’t been installed. I tried to get in touch with a designer, but I couldn’t. Then I called Closet World several times, and I was sent from orders, to installation, and back to orders every time. I was told that I was in “pending mode” and I needed to complete my payment, but I had a $500 deposit. And that’s all I’m paying for the closet install. We went back and forth so many times that I refused to get off the phone and I asked for a manager. I finally got in touch with a manager and he got the closet to be installed within 5 days. But it’s literally about two and a half months already.

    The closet is awful and it looks like a 12 year-old built it. It’s just four sides, two chrome hammers, two drawers and two shelves. It is prefab wood and has has holes on it for adjustments and shelves, and it looks as if it’s not finished. There should also be more drawers in it as well. I spent $875 for a closet that I could have made for $250. The closet is so pricey for what they are. And there was no customer service. The price that I was paying was bare-bones and even when I wanted it gray instead of white, it was another $150 more.

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    Reviewed July 2, 2018

    The Closet World designer was very nice, but I couldn't envision what she was drawing and as a result, the product wasn't designed like it should have been. It's in a corner and the space that I have to sit underneath is not adequate. I keep banging into the sides so she didn't design it well. She was very worried about having it centered underneath the windows which are pretty high up. And for me, I don't care about the windows. I want the desk to be where it needs to be. But when I called Closet World, they agreed and for a pretty small additional amount, they're going to fix it. In addition, I didn't like the way that they put together part of it, and they came back and fixed that part as well. So they've been very accommodating and they tried to make sure that everything I wanted was done.

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    Reviewed July 1, 2018

    I've tried Closet World's services before for closets in my study and office and they were of good quality. So, I had them install closets in all the rooms of my home. Their designer was nice and informative. Their installation team was on time and even came back to finish the job.

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    Reviewed June 26, 2018

    I used Closet World before and they did my closets redone in my previous home in San Francisco. I called them again and the person who came out took the size measurements and she was very good. I had my closets redone as I needed some extra room to double my closet space. So, they put in hangers for clothes, and drawers, and double hang. It seemed to be done okay and it’s serving the purpose now. The installation team was very professional and knowledgeable. And, I was satisfied with the work that was completed.

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    Reviewed June 26, 2018

    Closet World advertised regularly that they offer a discount of 40%. When I purchased my house the bedrooms were completely bare. There was nothing in the closet, so we had to build them up. The designer was prompt and she was a really friendly, very sweet girl. I had two closets installed in bedrooms, one into my bedroom and one of them came out really well. The materials are good quality. When we first had the closets installed, they had some issues in terms of measuring out the size of the closet. The closet in one of the bedrooms was like a square. It wasn’t like a long rectangular closet like you see in most bedrooms. So, it’s a walk-in but it was so small. There was a center cabinet and then the rack for wardrobe rack would be along the side kinda facing it.

    So in the center there's a square, and then on the left wall is a set of rack for hanging and then on the right wall is a set of racks for hanging and on the back wall is a shelf that comes out towards you. And so, the measurements were a little bit off. Initially the center one was too large that I couldn’t hang clothes on either side. But they fixed it right away. We ordered a hamper for my husband’s closet and so when they arrived with the hamper, they didn’t have the proper part, but they came back later. It was just an inconvenience ‘cause my husband took a whole day off work and then I had to take some time off work to go later.

    Also, Closet World was hard to get ahold of. When we first noticed that there was a problem, it was Friday in the afternoon ‘cause they installed our closets late Friday. By the time they were done, we recognized all the issues. Then, we couldn’t get ahold of them and then I was like, “We can’t get ahold of you and if you read the contract, you have three days from the day you signed the contract to get a refund, but I don’t get my second shelf for two weeks from the day I signed the contract." If you’re not happy, you’re not gonna know until after the closet installed but your timeframe to change your mind has now lapsed. I would still recommend Closet World but get other estimates first because we just trusted that that was the best deal and it was a good deal. Closets are expensive. You’re not gonna get what you pay for. It was $2,000 for both closets which was a lot of money and a lot of money for it to not be done correctly.

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    Reviewed June 25, 2018

    I saw that Closet World had a discount of 20% off. I assumed it would be a smooth job and that they knew what they were doing. However, I don't think the designer had really been on the job for very long and really knew exactly what she was doing. She was fine as a human being, but we just don’t think she was very educated on her job. She missed things. Also, when the guy came out to put it in the first time, he was saying “I’m gonna have to redo this. I’m gonna have to…” Their designer was just so happy she got a sale. Still, I wouldn’t call her a designer. I’d call her more of a salesperson.

    Thereafter, their installer had to come out a couple of times. The first installation guy who came was probably the most knowledgeable about the product and what the buildout entailed and how it would fit that particular space. There were all sorts of things that were not included in the original design because every space is different. Every space has something that it needs to be aware of when you open a drawer. Whatever it was, this guy understood it and I really felt more comfortable with him ‘cause he redesigned it.

    For the second, I was surprised that Closet World wouldn't send the first guy. I was thinking “Why wouldn’t I get the person that came out the last time, that knows it, that knows my space?” I was shocked when this other guy showed up. Still, my confidence in the entire process was at 40% the entire time. I've tried to figure out Closet World but it seems like it's a franchise. The guy who ran their office didn't even know that I'm not at ease with the situation.

    Also, when they installed the product itself, there’s a seam on every drawer. I was surprised that there are two seams on every drawer that are fairly visible, which they all are consistent so it looks the same. Still it’s not a great-looking product. I have a closet in my bedroom, and it doesn’t have those seams like that. Nevertheless, we're happy to have what we got from Closet World. We have shelves that I wasn't expecting are nice to have since those have come in handy for my son's shoes. All in all, the product is fine. Had the process been better, maybe I would be raving about Closet World.

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    Reviewed June 25, 2018

    There are two major closet companies in my area, California Closets and Closet World. The major reason for choosing Closet World was cost and I've used them before. The competitor showed me stuff that I didn't need and their cost was a third more which was significant. I would have gotten a closet damage and the Closet World designer talked me out of it. So we did a pantry, a hallway closet and a bedroom closet. You could tell that she has done it before. The installers were cool but they were late. Apparently they were at another job and the customer kept making changes so they were several hours late. I contacted their customer service team quite a bit and they just said, "Oh they're on their way." It was ridiculous. When the installers got there, they rushed through the job. There was a team of three and they went in and installed everything. It was done on the same day, but it took longer than I wanted it to be.

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    Reviewed June 24, 2018

    I had two closets installed through Closet World -- my master bedroom and my guest bedroom closets. I’m very, very happy with them. The designer came in the master and then the guest bedroom with her design stuff and spent about an hour and a half between the 2 rooms. I just read my book out in the living room and she was just writing and drawing and everything else. She was very nice. She also knew exactly what I wanted and I got exactly what I wanted. The installer was one guy and he was such a nice guy as well. He just went about his business. He was here on time and he didn’t take very long. The installation was only a few hours and he had it all done, which was amazing to me. He was very competent.

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    Reviewed June 24, 2018

    We decided on Closet World based on its selling price and the designer really worked with my wife. We had our closet done with the drawers and everything to hang our clothes. They could have prepped the house a little better for the installation, like putting down plastic, as far as high traffic areas. And I don’t believe they wore booties or anything on their feet because they were upstairs and there’s carpet.

    We’re also still waiting on them to come back, finish something and replace some of the drawers that were damaged when they put them in. The person who did the install told the manager and then from there, we’ve been communicating with the manager. He’s been calling us and keeping us updated because there have been multiple times where they received drawers in their warehouse but they were the wrong drawers. That happened twice and they had to send them out. Now we’re waiting for it again and it's been about a month since our install.

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    Reviewed June 23, 2018

    I had Home Depot and Closet World come out and give me a bid. Closet World gave a lesser bid and their representatives were fine. They did a really nice installation and I like the shelving. The shelves in the closet are twice better than what I've had done in Arizona which weren't good since they were sinking when I put my stuff in.

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    Reviewed June 23, 2018

    My wife wanted a more organized space in her section of the closet so she called Closet World and the saleslady came in. They talked and she drew up a nice diagram, which my wife accepted. The installers were great. They were quick, fast and efficient. They put in the cabinet in my wife’s closet and so far, it's good. We had a choice in material and the one that we picked is as good as it is. It’s quality work and I’m convinced that if I need to do that to another closet, I’m gonna call Closet World. I would recommend them too.

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    Reviewed June 22, 2018

    Closet World did our closets before, so we decided to keep using them. We recently had them install closets in the master bedroom and in another bedroom and we like the build very much. Their reps were very professional, very efficient, and very good. The crew was always interactive, going back and forth, and making sure that we knew what they were doing. And they got the job done. I would tell others to go ahead and use Closet World. They do what they need to do.

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    Reviewed June 22, 2018

    We had little cabinets for a walk-in closet, a regular closet, and my laundry room so we could put our clothes more organized. The Closet World designer was very helpful, friendly, and detailed with her work and she wasn't pushy. She has good customer service and gave us feedback as far as what she thought would work. She gave me two or three designs and I told her how I wanted things. Then, she kinda drew it out and we went from there. She was really great. And the cabinets look really nice. They called and asked if I needed other stuff and followed up how the work was. I would tell others to give Closet World a try.

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    Reviewed June 21, 2018

    We had bedroom closet installed by Closet World. They were very informative and they listened to every idea I had. I was very comfortable working with them. The installation was quick and easy and the guys were professional. I love the end product. It has multiple hanging racks and multiple shelves. And it made me more organized. If anyone wants better closets, they should go to Closet World.

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    Reviewed June 21, 2018

    Last May 14th, Amy from Closet World came to my house. She made an estimate and said that the installation would follow within two weeks. But the first time they came back was on May 27th. They told that something was wrong and that some parts were different, so they couldn't install the closet. It has been two weeks now and no one has called me.

    I called them and got an operator who told me that someone would call me the next day, but until now, no one has taken care of the matter. So far, I called them more than five times already. They gave me a direct line where I could call the person in charge and when I did, Tommy returned my call. He told me that Abraham would call me the next morning to schedule when the worker will come back to complete the installation. But Abraham did not call me back. So, it was a very bad experience and I'm so unsatisfied. Their advertising is cheating people and I will not refer my friends to Closet World.

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    Reviewed June 20, 2018

    The Closet World designer really knew her stuff, so she was very capable. We had the closet and flooring done, and also had some unique cabinets built. The two gentlemen that did it were good employees. They were very skilled in what they did. They had a little bit picked up on the next day, but most of it was done during their first visit.

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    Reviewed June 20, 2018

    I wanted cabinets in my garage and I looked at Home Depot and stuff like the mobile cabinets. I went with Closet World and got four large cabinets. The designer who helped me set that up was nice and she suggested different things. Then, the installation crew showed up when they were supposed to. But the designer measured wrong and it wouldn't clear my garage door. The guy had to cut the top off. It looks fine so I'm fine with it.

    But I think it’s a little overpriced. It was supposed to be 50% off and I still paid $3,500 for four garage cabinets. It’s kinda like stores that mark up their merchandise so that they can discount it. But unfortunately, it’s probably pricey everywhere. And other than it being a little overpriced, the rest of it is fine. I'm happy with the cabinets, so far. Also, Closet World delivered what they said they would and if people wanna spend a bunch of money, then they should have closets professionally installed.

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    Reviewed June 19, 2018

    I liked Closet World's price and the lady who came out. She was good on the initial visit. She was on time, professional, and respectful of what I expressed with my budget. She let me know what my options were without being pushy and that was a big deal for me. I had them install basic shelving and added some racks in different places. When the installer's came out, they were here later than I was told they'd be here. But there was a miscommunication because they were out of Hayward and I'm not very close to that. And when they were leaving the yard, it was communicated to me that they were gonna be here at a particular time. But once they were here, they were professional, respectful, and did what they needed to. So far, the shelving that they installed for me is functioning and doing what I need it to. I also told my friends that I'm happy with what Closet World did for me and that they should give them a call.

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    Reviewed June 19, 2018

    I liked the Closet World sales person, and she was very friendly and seemed very professional. The designer was very good and had all the knowledge that she needed. I had a closet installed in the master bedroom and the end result was exactly as planned.

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    Reviewed June 19, 2018

    We saw an ad for Closet World and there was some type of promotion. We had been thinking about doing some work on our closet because we were setting up a nursery for our daughter about to be born. So, we called them up and set up an appointment. At the time, the pricing seemed right with the promotion and we weren’t too concerned about the workmanship because our transaction involved standard modular Melamine-layered shelving with some closet rods and some cross-shelving, with a little bit of crown molding on the top. Nothing too intricate.

    Our designer was nice but we had a situation where the drawing wasn’t really perfect, so when the installer came the first time to install the closet, it wasn’t correct. So, he had to come back and finish the installation another week later. It wasn’t a big deal in the long run but I took a day off of work for it and had to end up making myself available for another day. So, that was the worst part of the whole experience. Other than that, the installer did a good job. He was clean and very fast. If it wasn’t for the situation with the mis-measure by the designer, things would have been even better.

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    Reviewed June 18, 2018

    I had Closet World install Black Melamine in my bedroom closet. My interaction with the designer was perfect. The installation and my interaction with the installers were good. My overall experience was really good.

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    Reviewed June 18, 2018

    I heard about Closet World from my realtor and all the products, like the cabinets are good. We use them every day. The designer explained to me and my wife also. She wrote a note and she pretty much know exactly what we wanted and came through. And once you told them exactly what you need, they don't push you or anything. Our designer listened to what we wanted and that was what she did. That was why it was so quick and so painless.

    We had some difficulties because we had a couple of water valves sticking out and she went around that and made the whole design fit, so that was kinda cool. The installation team explained whatever he had to do, let us know exactly how long the installation was gonna take, if we were okay with everything and he just went over again what I had to pay. So it was good communication. I've seen a lot of bad reviews about them. But they do a lot of work and they listen to you.

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    Reviewed June 18, 2018

    As an architect, I’ve been in the industry for a long time and I’ve worked with Closet World before. They gave a really good price for a closet organizer for my parents' master closet and that was why I picked them.The designer was really nice. She spent a lot of time here working on everything. But the width of the panels that they put in was smaller than we thought and I don’t think we discussed that in the drawings but it was okay. That was the only communication that we didn't have very well and that we were disappointed in.

    Aside from that, they also had some damaged pieces in the drawers when they came to install. So we had to wait a week to get two drawers then when they brought them back, the handles were installed wrong so we had to wait another few days so that they could bring them back again. That was annoying. But other than that, the installation was okay. The full installation took about three days and the entire process took three weeks. The end result is not the best quality ever but it’s good enough for what I paid. The overall experience was worth it.

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    Reviewed June 17, 2018

    Closet World's salesperson came over and she was excellent. I had their company put a slide wall in my garage. Their designer did a great job overall and I'm very happy. I also told my contractor for the garage that I would use his services again and again.

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    Reviewed June 17, 2018

    Closet World had a 20% off sale going on and I did a 13' reach-in closet, with a built-in dresser, a hamper and several different hanging areas and shelving. The designer came over to the house and we all liked her. She was good and the installer was very good too. He was on time, fast and organized. I have considered giving Closet World a callback and get one more shelf. I've also recommended them to a few people.

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    Reviewed June 17, 2018

    I saw a Closet World ad and I had them install a basic system with shelving and a couple of hanging clothes rack. It was nothing fancy. The designer worked with my design and changed it when I needed it changed. Her expertise was excellent, she knew what she was doing and helped me out just by me giving her an idea of what I wanted. The installation team did a good job and there was no problem dealing with them. The crew explained everything and I got a lot of work done around my house so they were great and everything worked out the first time. Also, it was quick to get an appointment and they got it here as quick as they could. They got it installed and I didn’t have to wait very long, so that was nice.

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    Reviewed June 16, 2018

    I got a closet interior and closet doors done by Closet World and the designer was very personable and efficient. We talked and she measured. She really knew her products and she showed me all the different options. It went really well and I was really pleased with her. The installers showed up on time and got right to work. They didn’t bother me while they were going in and out with all the material then someone let me know when it was done. It was a good job and I was really pleased with the whole thing.

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    Reviewed June 16, 2018

    The other company that was going to do the pantry was asking way too much money. I told them I was not gonna pay that kind of money for a pantry and so, the contractor recommended Closet World. The designer was very good, thorough and explained everything to me. The installation went very smoothly and it was fast. They gave me a time frame of three days and they did it. Closet World did a very good job for me and they were professional. They did what they said they were gonna do, I’m very happy with the result and I would recommend them.

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    Reviewed June 16, 2018

    I looked at four other closet companies and Closet World was far and away the most expensive but the quality was much better. And they float the cabinets off the floor, which I thought was kind of a cool thing in the garage to make clean up easier. I had cabinets installed in the garage. Closet World's designer was okay and she was able to get the color on them that I wanted. She presented the product and worked a little bit to help me get a price. The installation team worked hard. One was a little bit off and they had to take the closet quickly back and shorten it a little bit, but they wanted to make it right and did a great job.

    I got a follow-up call from them asking how the product was and if everything was okay and at that time, I thought it was, but we then noticed a small crack in one of the doors. And the door directly opposite, it was like a little round piece where the laminate was over it. I also then had another handle that needs to be replaced because it’s either stripped or something’s wrong, but the handle’s loose. And I called it in and they said they were gonna have to order the doors we got. But I haven’t been home in a couple of weeks, and I haven’t heard from them which upsets me a little bit. They’re very nice but right now, I couldn’t recommend them until customer service works with me and they fix the handle and the two panels. And also, it’s expensive.

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    Reviewed June 15, 2018

    We called Closet World and they came and gave us a quote for the garage cabinets. The designer was very nice and professional, but the installation was not the greatest. It was coming apart and they were gonna charge me to fix it. We had some exchange, but they apologized and came a couple of days ago and they finished it. I had the product a little hold on. I'm not too impressed with the cabinets, though it is fine if you just have light stuff to put in it.

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    Reviewed June 15, 2018

    I had Closet World handed down and I wasn’t gonna look out for someone to come and fix for me so I had closets installed in the three rooms and one outside. The designer gave me a lot of insights on how it was gonna look like, the kind of material they were gonna use, how many days and all the stuff to be expected. In one of the closets, we have an access to the crawl space and that closet was left not done very well so the installation was average. The installation crew did their job, explained things and I was working with them alongside. They asked me to repaint if I needed to do any touch ups because it’s an old closet and they wanna put it a little bit higher so the old paint where the old structure was gonna show up.

    After the initial installation, my designer messaged me and I explained to him that I might need someone to fix the space for the crawl area. That is something that I'm waiting for, but I'm too packed on my work right now. The experience with Closet World has been good and the best part of it was that they gave me a window for three weeks but they were able to get this all done in less than two weeks. We have time for our garage makeover to add more storage and we reached out to the designer.

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    Reviewed June 15, 2018

    We called up California Closet but they have too long of a wait time. Closet World's service was to be done a lot faster. The whole process took about two weeks and they did a great job. So everything worked. Our house was completely empty and we had to design closets for the master bedroom and a spare room. My wife and I worked with a gentleman from Closet World and they did what they needed to do. They came out and installed them. Everything was good.

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    Reviewed June 14, 2018

    I saw a 40% Closet World ad in the newspaper and then I called them to see what’s up. The designer, Tatiana was very sweet. She took her time and explained everything to me. She was very knowledgeable and if I didn’t understand what she was saying, she would pull out the book and show me examples, which made it really easy to make my choices. Also, it was supposed to be a two-day installation and the installers finished in one day.

    The final product looks amazing. I love its quality. It’s amazing, we’re blown-away. We rent at the Palazzo and things are not high-end there. They didn’t invest a lot of money on their cabinetry and the things just feel like if you hit them hard enough, you would break them. So this new closet feels really sturdy and the selection of wood is really extensive. We picked out this beautiful gray and we’re very happy so far. I'm a pleased customer and I tell everybody about Closet World. In fact, I’ve already recommended them to my husband’s cousin.

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    Reviewed June 14, 2018

    We used Closet World's services before in our previous home in California and we were pleased with the end product. We had them install a Murphy bed and two desk spaces with an overhead cabinet in my upstairs office. Their designers were very helpful and courteous. They cared for our area and cleaned up behind themselves. My office area was on the second level so I felt sorry for the installers carrying the equipment and the materials. I had to give them some water because it was hot. Still, they managed and they were a pleasure to work with.

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    Reviewed June 14, 2018

    I had an office done in my home several years ago by Closet World. And since they have a good price and I was satisfied with their work, I went with them again. This time was for my daughter’s home. My understanding was it was going to be a desk with something comparable to what I had in my home. But it just turned out to be a desk. It was probably my fault because I was allowing my daughter to talk with the their rep. Nonetheless, the designer was pleasant. I paid over a $1,000 just for a desk. So subsequently, I had to go out and get the rest finished someplace else. Overall, I wasn’t satisfied with what I received, I wasn’t very satisfied with the customer service and the installers were a day late. I would probably not use them again. I'd tell others to shop around. And where I had the other shelves and things done, someone can do it at a less price and less hassle.

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    Reviewed June 13, 2018

    Previously, I used Closet World's services at home to put in closet stuff. More recently, I hired them to give me shelving outside at my workplace where I could have a microwave and put in a sink. I had them install a basic waterproof counter with doors underneath and above it. I had an awesome time working with their designer who drew it out the way I wanted it. Their installers were efficient and though Closet World costs more than other companies, they were quick and everything was done in one appointment.

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    Reviewed June 13, 2018

    I had Closet World install 3 small cabinets and a little piece of pegboard. They go above the car in the garage. An old lady who was in her late 70s came here and I asked her if I could have a military discount. She said "Yes. I will give you a military discount" but she didn't. $2,000 for the cabinets I got was not a good price at all. Furthermore, the military discount was not in any of the paperwork and so I'm kind of mad. The paperwork should say military discount if they gave me one.

    Also, I sent the check for $957 to the guy from Closet World and he calls me up and says that he got my check but it disappeared from his desk. He told me to send him another one. So, I called a lawyer to see if I had to send another check to the guy since he lost it. My lawyer suggested that I send another check but how does one really lose a $957 check? I'm furious and so jiffed I'm beside myself. I also told that guy that the military discount was not written on any of the paperwork that I got. Still he said it was in there. I was so disgusted.

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    Reviewed June 13, 2018

    Closet World's salesperson had it down. I had them install a master bedroom closet made of gray melamine wood. However, we had a few issues when the installation team was here. There was a miscommunication because the board came precut and there was a slight variance in measurement in what was designed. So, their installation team had to come back and fix something. Our needs were resolved after that.

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    Reviewed June 12, 2018

    The salesperson said she was put one closet on hold since it was still under construction and just do the other. That did not happen. They installed both and now are refusing to remove the one in the unfinished room. It’s their fault!! The room still need flooring and paint!!! The salesperson was concerned about her sale. The people at the office want to charge me to remove it. Don’t use them. I’m spreading the word. Be warned!!

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    Reviewed June 12, 2018

    The designer knew exactly what I wanted and she drew it real fast. The installers did a great job with the bedroom closet, and it was completed properly. They were very efficient and very quick. I highly recommend Closer World.

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    Reviewed June 12, 2018

    We had Closet World do a big closet which is almost over 350 square feet and one small closet, living room and loft entertainment centers, and some cabinet wall in my office. I was a bit leery about the designer at the beginning, but after she sat about three hours, she convinced me that the product and the design were good. We made some designs and got it all taken care of in five hours. So it happened quickly. I had a much better experience with the installer. Everything was done greatly.

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    Reviewed June 12, 2018

    We got quotes from two different companies and they were kind of similar. Closet World's install day was first and because of that, I decided to go with them. The designer was really nice. However, when it got installed, I was really disappointed. It was very way overpriced for the material that they used. They charged me almost $2000 and it looks like bunch of shelves that you buy from Home Depot. I wanna make two other closets for myself and I would never use them.

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    Reviewed June 11, 2018

    Closet World has been around forever. I had them install a closet and everybody was professional and quick. I’d recommend them.

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    Reviewed June 11, 2018

    Closet World's reviews were good and their prices were less expensive. We had talked to California Closets and it appeared that they used the same products, but we'd be paying for their advertising and their fancy showroom. We did a master closet in our bedroom and the Closet World designer was wonderful. She was very efficient and she knew her stuff. She came in, walked us through everything and was able to quickly pull up the dimensions and give us a price quote. The installers were also really efficient, clean, neat and orderly. They worked and were out quickly. Everything turned out fine. In fact, our neighbors also had Closet World after we did.

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    Reviewed June 10, 2018

    We had White Melamine closets installed by Closet World. Their designer was a very nice guy. He had good knowledge of the product and the designs that were to be used seemed appropriate. Thereafter, installation went as well as expected. The technicians who came in to perform the installation were very kind, professional, and made sure that we had no concerns. As installation was going on, they made sure that we were agreeable to the work. Also, the quality of the material seemed appropriate for what we knew was going in. While it's not your high-end hardwood closet, it’s definitely a sturdy material that should last. Closet World did a great job.

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    Reviewed June 10, 2018

    Closet World had some good discounts, so I decided to use them. I had them install some of their products in the walk-in closet and the master bedroom. The designer came to our home and did the design. I found it very easy and I was very happy with that. The installation also went very well. But I did not get much for the money that I spent. It was not a good deal and I won’t be going again with Closet World in the future.

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    Installation & SetupStaff

    Reviewed June 10, 2018

    I had Closet World install products for my garage. There were shelvings and cupboards. Their designer was really good. I was kidding her at one time because she was saying that I had to sign up right then and so I replied that there was a saying that people aren't supposed to go with companies that say such things. She then replied that she wasn't pressuring me or anything. Thereafter, installation was wonderful. The man who did it was a real joy to work with. He was very neat and he cleaned up after himself.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaffEase of Use

    Reviewed June 10, 2018

    Closet World was the first one to talk with us for the closet. I have a large master closet, so we did drawers, tie rack, belt rack, angled shelves for my shoes. The designer was pretty good. There were a few things that I thought were a little unprofessional though because by the end of it, I knew more about her family than I did about my family members. There was kind of an awkward conversation.

    The installation process was excellent. It was two guys and they were pretty prompt on coming, and they were actually able to get it done all in one day when it was supposed to be a two-day install. They cleaned up after themselves. I have a carpet upstairs and they wore my booties. Everything has been working out really well. They got it, and did their stuff, made some suggestions on moving the tie rack and things like that where the consultant had said to put it. Looking at it, it was gonna be really hard to use it, and so it was nice that they asked me about that and showed me where else I could put it 'cause sometimes it's really hard to understand the drawing of it. I would definitely recommend Closet World. We did a lot, so it was kind of expensive but certainly well-worth it.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 9, 2018

    Closet World's representative was very professional, courteous, on time, and was trying to get us a good deal. And I felt that she had an interest in making my experience a good one, so she was very helpful in making my decision to go with Closet World. We had a garage closet installed. The installers came and installed, they cleaned up, and then we signed off. The work was good. The design of it was not exactly what I had imagined, but it works fine. After seeing it, I would have designed it differently. I wanted my car to be able to go underneath the cabinet. My car is still not able to go under it because the long part of it is too far over to the left. But I didn’t think there was anything they can do about it. And so, if someone asks about Closet World, I'd tell them to be very clear in what they're looking for and what they need because it's not always interpreted correctly.

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    Sales & MarketingPunctuality & Speed

    Reviewed June 9, 2018

    We had reached out to Closet World some time ago for a quote and then ended up not going with them, but we get circular ads in the mail and I have friends who have used them in the past. We had them do garage cabinets and the designer was pretty direct, clear, concise and easy to understand. They were also thorough and had good follow-up. The installers got the timeframe confirmed, then they showed up within that and completed the work. It was pretty straightforward and painless. It was a good experience.

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    Installation & SetupStaff

    Reviewed June 9, 2018

    I had gray wood shelves and a master bedroom closet installed by Closet World. The installation went smoothly but then Closet World's guys ended up mis-measuring something. Still, they dealt with it and they compensated me immediately for the mistake by reimbursing me for materials that weren't needed. I liked their designer and how well he handled the situation. Overall, the work was of good quality.

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    PriceStaff

    Reviewed June 8, 2018

    I first called California Closets because I noticed that they had a location in Sta. Monica where I'm based. Their rep came out and told me it was going to be $5,000 for the closet and that wasn't including the sliding doors that I wanted. She said that for sliding doors, it was going to be another $5,000 for the sliding doors. I was like "What, ten?" and then she said that sliding doors were not their speciality. Furthermore, they only had two choices for sliding doors that were not cool and I didn't even like the styles of them. I decided California Closets' price was way too much and I called Closet World.

    Everyone at Closet World was amazing including the installer. He did such a good job and was really clean and precise. He paid a lot of attention to detail. However, there was one thing where I kinda got annoyed. They tried to charge my card without telling me when I knew that I didn't have the funds available yet. So my card ended up declining. It was annoying because I knew I was doing some shopping that day and I thought that if they had run the transaction and there was just enough then my account would have been zero. That day, I wouldn't have been able to purchase the things that I needed to get. Still, thankfully, the card declined so that they weren't able to take out the funds. Still, Closet World did an amazing job and I love my closet.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 8, 2018

    Closet World's price was decent so I decided to work with them. I had them install some drawers, hanging shelves as well as places for hangers in a closet. Their designer was pleasant. However, there were a couple of things that she missed. She did not indicate where we had pipes on the wall for the installer to notch out to allow these pipes to be visible. So, that resulted in additional time wherein their installer had to be at our place. Also, our closet wound up a little taller than I thought it was going to be.

    Also, Santa Monica is an enclave for when people can actually be noisy by using saws, drills and by doing hammering. So, there’s a definite start and stop time here. I kept trying to tell the closet installers that was the case. Still, they went beyond that time and got yelled at by one of our neighbors. He had to stop and come back and finish at a different time. When the installer came in the second time, there were a couple of issues that I saw in the shelves. Also, I wanted an additional shelf above the drawers because with the layout that was created for me, I actually have way more space. So, the installer said he was gonna let the office know that I needed to have to replace shelves. I was supposed to get a call back from the office, but then nobody has called me.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 8, 2018

    Closet World is easy to do business with, and they get the job done fast. We had a bedroom closet done and for it being particle board, it looks really nice. The installation was real quick and the team who did it was very professional. The designer was very friendly too. We're having something else done with Closet World again.

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    Installation & SetupStaff

    Reviewed June 7, 2018

    My existing house had really nice closets in other rooms. I wanted to do something professional so I called Closet World. Chris, their designer came in and he helped me with whatever I wanted. I already had what I needed in mind so I told him and he was able to find the right cabinets and right models in the books. He drew it out for me and got my consent that those were what I wanted.

    However, the problem I had was that while installing, the installation damaged my wall. There was a shelf already attached to the wall at the very top and they had to remove it because I thought I had designed the closet for under it but probably that height was not enough. When they removed it, there were peelings on the wall. Nevertheless, I had that fixed and the closet itself came out very well. Still, people using their services should be there in person when installation happens.

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    Installation & SetupPriceStaff

    Reviewed June 7, 2018

    We got a Closet World coupon, so I called to see if they were competitive. And they were twice as much as the other estimates I got. Still, we ended up going with Closet World because it’s a really busy time for construction in Las Vegas and the first vendor who I had used before was not able to get back to me in time and I had to take what I could get.

    We had Closet World install a master closet with a walk-in closet with two drawer stacks, long hanging and short hanging shoe closet, and a built-in make-up vanity area. The installation was not great, though. The finished product is very good but not excellent. They made some errors and they got very defensive when I asked to fix them, which bothered me a lot. I keep very careful records of what we ask for. So, that was disappointing. They put in the wrong color rods and handles, so they had to come back and swap those out. They put in the wrong drawer and they had to come back and change that. They had to rebuild that whole area. And that’s where I got the most pushed backwards. And then they also drilled a hole for a grommet for wires without asking me, so they ruined the desk top and they had to replace that.

    When they replaced the drawer, they didn’t ask me and they drilled the holes for two handles in the drawer and I only wanted one. So by that time, I was so tired of the whole thing that I just live with it. So, the end result is it’s very nice looking, but it wasn’t what I wanted. With the first problem with the drawer, I’ve never seen a drawer like that and it’s not what I asked for or thought I was getting. And the problem was that the drawer is not set into anything. So, there’s a countertop and the drawer to set in the middle underneath it. There’s no facing around it. So when you sit there, you’re constantly gonna be scratching up your clothes sitting underneath it. So, that was miscommunication from the designer. But, they all were very clear that that’s how it goes.

    Also, the installer didn’t ask questions. He should have asked, “Do you want a grommet? Do you want two handles? Do you want one?” Those are all decorative things. And so it would have made sense for them to ask you for making this decision. Also, it was super expensive and it isn’t good enough for that much money. I had a completely great experience with the first people, Closet & Storage Concepts, and it was half the money and so I wanted to use them, but they were too busy. So, my feeling is that the product itself is a parody kind of product. Everybody’s gonna do about the same and use the same sort of material. So, what’s gonna set companies apart is really excellent service and I just didn’t get it with Closet World.

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    Installation & SetupStaff

    Reviewed June 7, 2018

    Upon calling Closet World, I got an immediate callback and their designer, Amy, came the next day. She was able to design whatever I needed and so I chose to work with them. Our garage is now a dance studio so I needed a closet to keep my dance costumes. Amy was able to design it in a way that I can put in all of my company's costumes in there without bugs or dust coming in. Additionally, I needed a shoe cabinet to fit without it showing.

    However, I was overpromised some stuff, which I'm quite upset about. First, I was told that once they once Closet World installs the closet, if we were to move, their guys would come help move it for me. But then, I got to know right after it was installed that that’s not the case. That was the major motivation for me to spend all that money for my garage to install those cabinets because I might be moving and now I feel like I’m stuck with it. I have to leave it behind.

    I started with what Amy had designed for me, the shoe closet, and I really liked it. But then, another thing I was overpromised was that she said that they would put a grommet. I needed ventilation because there are almost 50 shoes in there. And after they were installed, Randy told me that that would compromise the quality of the closet’s doors. So, now I’m left with a fully closed shoe cabinet without any ventilation. That kinda sucks ‘cause it’s really stinky. The moving assistance and the grommet were two things I was upset about as those were major for me.

    Also, I got to know when they came to install that the specific instructions of putting in the garments on the side doors were not given. And so, they just came with the regular doors for the shoe cabinet. And they said if anything has to be changed, I have to go back and let Amy know and it has to be given to reorder, which I believe I could’ve done. But then having spoken to Randy, he told me that it would only compromise the doors. I spent quite a bit on the garage, so I didn’t want to do anything that will compromise anything. Nevertheless, I'm satisfied. The guy who came in and the supervisor came in and did their job in a couple of hours exactly as planned. I am happy with the product, but I really am disappointed because I talked my husband into this and spending this money since I told him that if we are moving the closets go with us.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed June 6, 2018

    This company by far is the worst company to deal with. Sales staff doesn't follow through with their designs to installation. If you have issues you have to contact customer care and go through your entire issues all over to every new person you talk to. My design for my closet I was told was quality and that it was not. The drawers wobble and was suppose to be soft closing and were not and same with the hamper. I was told I would have lots of room for my shoes and showed her all my shoes and I have NO ROOM. I cannot even put my shoes in my closet. The design also was not installed per design as I couldn't see the last 2 feet of my closet on one side upper and bottom. I called to have these fixed and they wouldn't fix the drawers or hamper so I had them removed which 2 drawers and a hamper only costs 369.00 which isn't true but that is what they said. This processes took many days of them coming out and wasting my time.

    One day they had me waiting and never came. The supervisor Roman is trying to tell me that he wasted product and they are eating the cost therefore, will not compensate me anymore as they made it to the design. Well that was not done correctly and not my fault. I am not the designer they are. He then wanted to make sure if I was blackmailing them on social media. I let you know what he said. I am hoping by letting you know that it took 3 months, multiple calls and emails to get anything done and even an apology (which only happen by last installer who fixed the 2 foot issues by redoing that area which also reduced my hanging space by 2 feet) no one else you will be prepared if you choose to use this company. I would use California Closets instead.

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    Punctuality & Speed

    Reviewed June 6, 2018

    Closet World offered a deal that was much better than two other competing closet companies. Furthermore, their designer was fast and one of their installers was quite experienced. We got them to install soft tap drawers in a standard closet. A shoe section was added as well as a dirty clothes hamper. Now, I got plenty of space all set up for hanging clothes. The closet came out pretty good and I'm happy with it.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed June 6, 2018

    I had a closet changed in the hall by Closet World. One half was as a coat closet and the other half was with upper shelves for the upper part of wine storage. I also had them do a complete closet in the master bedroom. Their designer, Cynthia, was prompt and on time. However, the installation was a nightmare. The installers had to come back four times to do the job. There was a misunderstanding of the prep. I called the day that my painter was here to prepare the whole closet and I asked that day if he needed to do anything in the master closet because the shells and the rod needed to be removed. They then said that Closet World takes care of that.

    The gentleman arrived the next day and he began to work on the master closet. Once they pulled shelves off, he started installing right over where there were huge glue marks around the entire closet. I stopped the job and demanded the attention of a supervisor who apologized for the misinformation and promised that they would make it right. His suggestion was to put a strip of redwood around the closet. He said it will smell and look good.

    So, I consulted with my daughter who has had Closet World and she told me to go ahead and do that. However, on the day the closet was going to be put in, I couldn't finish it because a board was not cut properly to fit the closet. So, Closet World's installers would have to come back and do that and that would take a week later. They also said that at the same time, they would fix the problem around the closet. I told them that I was trying everything apart that I had in here. This is Closet World's problem.

    After getting very strong with them, they said they would send someone the next day and the board was installed. Furthermore, there was still another problem in the hall closet. They did not put back one piece of molding. They said they didn't have any molding that could I supply some. I said no. Instead, I engaged my handyman to do that piece molding.

    Also, Cynthia told me that I had to get an electrician and that I had to get the closet painted. I did both but she did not allow the small amount of extra space for the plug at the back of the wine fridge. So, that presented a problem with the sliding glass door. Still, the workers who were here stayed and tried to solve it. At one point, the workers said to me that they had to take this bottom section off the sliding door and that it may snap and I'm gonna have to replace it at a Home Depot. I'm in the middle of the San Francisco and I don't have a car so that provided a lot of stress. So, I called my daughter and told them to go ahead and work on the plastic and metal pieces. Fortunately, they were able to do it without breaking it.

    Service still continues since they came back to replace the section in the master with all the fake redwood. It didn't smell and it was cut as large rectangular pieces. That time, I asked them what was going on as they were replacing a strip that shouldn't be longer than four to five inches. Their worker agreed with me so I don't know whether they don't pay attention or are simply ignorant. There was very little attention to detail in this. And I had to call the supervisor again and have my schedule continuously disrupted. While the door works fine now, I was told by the worker they would come back and check it and no one has done that. Overall, the experience was awful and stressful. Closet World's service was terrible.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 5, 2018

    I liked Closet World's pricing and so I had them install a walk-in closet for me. My designer was very knowledgeable about the available products and was able to design a closet that fits our needs. Also, their installation team was there at the scheduled time, installed it on the same day and was able to answer all the questions that I had. With Closet World, I had different options and a designer who met my needs as far as scheduling in days was concerned. Their availability was great.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed June 5, 2018

    We liked Closet World's combination of customer service and willingness to work with us in terms of pricing. We had them install a part of a walk-in closet and add some hanger and drawer space. We had multiple design changes over the course of multiple conversations with their designer, Craig. He was more than willing to work with us on any design change that we had. That was amazing and I felt that he went out of his way to do that for us.

    The installation was just as great. There was a little addition that we weren’t too sure where we were going to put. While we had decided we would pay for it, we weren’t sure what it was gonna look like. The installer was more than willing to show us and was also willing to take it off and replace it with whatever we wanted at that time. The price would’ve been exactly the same. Still, it was just so great to hear their willingness to show us an example of what it might look like. I really look forward to working with Closet World again. We are very satisfied with our first experience with them.

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    Punctuality & Speed

    Reviewed June 5, 2018

    I've been a Closet World customer for 12 years now. And if I need something, I don’t go anywhere else except Closet World. This time, I asked them to add a top shelf in my closet. Their designer was very nice and parts ordered are on time. Everything was perfect.

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    Installation & SetupStaff

    Reviewed June 4, 2018

    I called two companies and Closet World got back to me first. Plus, my sister used to work for them, so, I went ahead and hired them. Linda, their designer, was great. I told her and showed her what I needed, then she came up with the design and worked really well for what I needed. We had them do three garage organizer cabinets. We also converted a closet downstairs into a pantry because our kitchen is so small we needed additional storage. There was this closet that was tucked underneath the stairs and instead of being a closet, which was a waste of space, Linda helped design and change it into a pantry which could hold the additional appliances like the blender and food processor because that was the storage we needed. Then we had three bedroom closets organized, a master bedroom and two regular bedrooms.

    When the installers came out, it took them eight hours to get the job done. They were very clean and neat. Also, everything was installed correctly and went well.

    But after they took off the old part of the closet, which consist of wood backing and wood rod, they just left it like that and it wasn’t pretty. At the time, we were remodeling three bathrooms, the fireplace, and the ceilings, so, we had a contractor here. I asked them if they could do something about that and they went ahead and did it, but I was a little taken aback about that part of Closet World's installation.

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    Installation & SetupCoverageSales & Marketing

    Reviewed June 4, 2018

    We saw an ad in the newspaper about Closet World saying that it was 40% off on installation and materials so we decided to work with them. They did two closets for us. First, they did my son's closet and then our master closet. Their designer came out and did a good job of doing the plan for it. He had a helper outside cutting his stuff. He was in there measuring. I called my contractor to come out and he followed the plan accordingly. It was all-white and it looked great.

    Thereafter, they told me not to do certain things, like step at the bottom toe kick and said other things that were not covered which all made sense to us. A week after we used their services, we got a mail that said it was 50% off. Still, the experience was good. We paid 3100 bucks to do both of our closets and that was pretty awesome. Overall, they did a great job. I've recommended Closet World to a project manager at the company I work at which does rehabs for units all over the city.

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    Closet World Company Information

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    Closet World
    State/Province:
    CA
    Country:
    United States
    Website:
    www.closetworld.com

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