Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    Page 9 Reviews 1235 - 1435
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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 1, 2018

    After I found Closet World online, I didn’t call any other closet companies and I used them to convert the laundry room into a walk-in closet. It's my bedroom closet where I can have some place to hang my clothes. The designer was very nice. I told her I wanted to use two different credit cards and Closet World did the opposite. They charged one card instead of using two of my cards. I wanted to split the payment on two cards, and so she was real good at calling them and getting all that situated. That part was a little irritating, but other than that, everything looked fantastic. That was the only little issue and everything else went well.

    During the installation, they thought I was gonna get rid of the cabinet in my laundry room but I was keeping them. The person who came out and did the installation just cut the wood so that it would go underneath the cabinet instead of taking the cabinet out. I had great interactions with the installation crew. The work itself was fantastic. It looks so good and I could store a lot of clothes in there and it didn’t take them long at all. The whole experience was so quick and amazing.

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    Reviewed March 31, 2018

    Closet World had a lower price compared to other companies so I had them do five closets for us. The designer was excellent and the installation went really well. I would use them again and I would recommend them.

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    Installation & SetupPricePunctuality & Speed

    Reviewed March 31, 2018

    I always see Closet World mailings and I chose them mostly because of their cost. I had them install a master bedroom closet. It’s just the shelving doors and a vanity. Their designer was great and my interactions with him were excellent. Installation was pretty easy. It took them less time than estimated. There were a couple of things they left but were not a big deal. They came back and fixed it. The quality was good but the cabinetry might be a little lower quality if I were to get it from a cabinet company. But the price it went was good. It's a medium quality product.

    I would recommend them to friends depending on how much they want to pay for a closet. I had been going through a remodel for a year and a half, so I know how much cabinets cost. We have higher-end cabinets in the kitchen and the pantry. It’s priced a lot more and it’s at least 40% more depending on the style I was going to get. You go to Closet World and you have a limited amount of choices because they want to make sure they stay on your price point. If I were to do it over, I would have considered Closet World for my pantry instead of getting a custom cabinet.

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    Installation & SetupPrice

    Reviewed March 31, 2018

    After I got the installation I felt like the material and the installation does not meet my expectation. I found out all closets of the three bedrooms on the right side bottom shelf were different. The customer service manager asked me to measure the size. I did that but I just compared the exact size, so I don’t know what I can do. Some parts also show the original color. I compared Closet World with another company and Closet World is expensive.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 30, 2018

    We had the garage cabinet, a pantry, and a master closet done by Closet World. Their designer was very good, helpful and knowledgeable, though the customer service guy was not very professional. Then there were several things that happened with the installation. I only had them done for about a month and they had been out several times and fixed some things. The garage cabinet was fine and there were a few things that were wrong in the pantry, but for the money spend on the master closet, the quality isn’t that good.

    Some edges of the of the drawers are a little bit sloppier. They also came out and fixed some of the edges of the cabinet that stuck out and would catch clothes or scratch yourself if you walked by. Then they said they were going to fix the shaky glass in the cabinets, but it’s still wobbly. Also, there were spaces in between the tile and one of the kickboards that they also fixed but when I walk in there, the kickboard was not secured and it fell over. And there were supposed to be some little accessories that were put into the design that somehow got missed. When you spend that amount of money, you would expect more and it should really be better quality stuff. Other than that, the products look good. I could've gone to another company and spent a little bit more money, but Closet World might seem to have better quality and the designer was willing to help me a lot.

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    Installation & SetupPriceStaff

    Reviewed March 30, 2018

    Betty from Closet World did a good job and was responsive. Also, the pricing was good. I had my walk in done, eight racks of hangers and a shoe rack, a couple laundry baskets, and 10 drawers. The installation was good and was done in eight hours. I’d recommend Closet World.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 29, 2018

    I've used them Closet World in the past. We had a linen closet installed and the Closet World designer was good. She came out the house, measured and gave us a quote. She was fairly new but she definitely put the effort into it so she was able to research any of our questions and got back to us. One gentleman installed the closet and he seemed quite knowledgeable and did the job timely. And it took a little over two hours to complete.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 29, 2018

    Closet World has a great price and I really like the technician who came. He was very approachable, easy to talk to, and has great personality. I had a full closet unit installed in the master bedroom and the installation crew was very nice, punctual, and took care of everything. People have seen the closet, they really like it, and I have told them about Closet World.

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    Installation & SetupPrice

    Reviewed March 28, 2018

    We had a great experience with Closet World. We got one of their mailings and we used them for our first project then we chose them again for subsequent projects. This time, we have them to install a garage closet. We had an excellent interaction with the designer. I was impressed with the attention to detail and being flexible and also helped us control the cost. The installation crew was very good, too. They were very efficient, did a great job, and cleaned up everything.

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    Installation & SetupPriceStaff

    Reviewed March 28, 2018

    I heard about Closet World through a friend. While they did not have the lowest prices, on average it was about what I wanted to spend for the quality. So, we had them install in our master bedroom. Our designer was great. She was very helpful and she knew their products well. The installation was fine as well. However, their installer was at our place by himself which I thought was strange. It took him really long to install everything and I feel it would have made sense if they had more than one installer. Still, I would recommend them to people. For the price, people are getting a good product.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 27, 2018

    Closet World was a recommendation from somebody my wife met at work and they had a sale going on at that time. They did the pantry and the master bedroom closet and it was great with the designer and the installation. The designer showed up at the house, walked us through everything, and explained everything to us. It was very professional and there was no high pressure. Then, two people came during installation and they showed up on time. They answered all questions we had based on some oddities in our closet and gave smart recommendations. It was a great experience and everything was exactly the way they told me that it would be.

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    Installation & SetupPriceStaff

    Reviewed March 27, 2018

    Closet World offers a discount and I got a bedroom closet. The designer I worked with was very nice, pleasant and he did a good job. The installation was good and the guy was nice, too. I just wish somebody had told me ahead of time that they were going to remove the baseboards because I spent a weekend pinning the baseboards before he came. And the first thing he said was he was going to remove them. There was a follow up for some of the shelves and poles that were too tight and we couldn’t adjust. So, they had to come out and make them smaller so they were adjustable. And although Closet World is overpriced, I'm happy with the product and it looks good.

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    Customer ServiceInstallation & SetupSales & MarketingPrice

    Reviewed March 26, 2018

    We saw one of the Closet World trucks go by, and we've called quite a few closet companies. Closet World has a lesser quote than the others and also, the lady who came was very good at sales. I was impressed by her personality. We got the cabinets put in the garage, but the installation process was very bad. If somebody comes now, they would be able to tell that it was very poorly done.

    We had asked for about six shoe shelves and until now, we only got five. The installer said that he'd come and drop them, which never happened. Also, the handles for all the cupboards are loose. One of them has actually come out. We have called but nobody has come to replace that also. My husband tried to fix it but the screw is not going inside. So, we have a temporary handle over there which doesn't even match with the others. Moreover, we have other things to get installed and we want the other closets done in the house. I thought that if Closet World do a good job in the garage, then it's a no-brainer that we are going to do the entertainment closet up in the loft. But now, I don't know after seeing all this.

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    Installation & SetupPriceStaff

    Reviewed March 26, 2018

    Closet World did work for us a few years before prior to me getting a playroom closet, craft closet and two bedroom closets installed by them. Both times, prices were better than other closet companies. Their designers were knowledgeable and they understood what I wanted. They didn't try to push for upgrades that were not necessary. Also, their installation team was all clean. It took them a few hours and I was satisfied with their workmanship. I'm happy with Closet World and I would recommend them.

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    Installation & SetupStaff

    Reviewed March 25, 2018

    Everyone knows about Closet World and I get their 50% coupons in the mail about every week. I had a closet installed with the drawers, shoe shelves and hangs, and a shelf above that and the designer was excellent. She gave me lots of good advice from years of experience and we designed the appropriate closet together. Also, she was able to further negotiate on the price aside from the 50%. It was a really good experience with her. My first installation with them two years ago was a horrible experience because they sent people with no experience and they messed it up. But this one was great. The guy knew exactly what he was doing. He came in, did his job, and did it right which was what I expected.

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    Installation & SetupOnline & AppStaff

    Reviewed March 25, 2018

    Closet World sent me a designer who was really understanding and helped me choose a closet. And I was very impressed with their installer. He was polite, pleasant, told me what he was gonna be doing, gave me a rough estimate on how long it was gonna take and then he was able to navigate a conversation with me while installing and still got it done in a quick time. It was a really simple and basic closet. Their website was a lot easier to navigate and everybody put my mind at ease. I would recommend Closet World to my friends.

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    Installation & SetupStaffProcess

    Reviewed March 24, 2018

    We're very happy with Closet World. We let them do our house in Culver City and this second time we had them put drawers in the closet outside our door and in our the master closet. Their designer was very good. She asked us what we wanted, she sketched it out and took measurements. It was a painless process. The installation process on our outside closet was good. But the installer that came out wasn't properly equipped when he came out. We had to loan him our dolly. He'd have to bring the materials and equipment in because it was about 250 feet from where his truck was parked and he wasn't provided with a dolly. In fact, the second time they came out to do the rest of our place here, it the same thing.

    It took him a lot of extra time that it wouldn't have had to take if they had proper equipment from. But he was very hard working and did a good job. There was one mistake that he made. We wanted to have some pegboard installed and when you install pegboard, there has to be a gap between the pegboard and the wall behind it, otherwise, you can't put the pegs in but he installed it just directly onto the wall. It was corrected with no problem and we're happy with the quality. We've always been happy with the quality of the materials that he used. I would recommend Closet World.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 24, 2018

    A guest bedroom was turned into a wardrobe for my husband and we went with Closet World because of the cost. My husband knew exactly what he wanted and they explained how the measurements worked. That was a great experience for him and an even greater experience for me a year later when I had the master closet converted into a closet just for me. The installation then was easier because it was our second time working with them. After the first part of the installation, they gave me an opportunity to take a look and see what else I would really want. And they came back and completed it for me. I really enjoyed the experience and I’m still excited about my closet. I would refer them to anyone.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 23, 2018

    When I moved over to Granite Bay I was looking for somebody to install a closet for me. I converted a bedroom into a closet and I had a large fixed closet put in. It's about 120 square feet and it included everything from doors to closet rods. It was a pretty sizable job. The Closet World designer was a local person and she came out quickly. She provided the drawing, which I approved of and they priced it out. Everything was good there.

    Closet World came out on time but they sent me a one-man show to install a fairly large closet and he really didn’t know what he was doing. He was having a difficult time. When he was done, all the doors were way out of line. The closet rod they put in the closet was too short. I called Closet World back, trying to get them to come out and correct the problems that we had with the closets. But it took me about a month and a half for them to get one of their installers back out to the house. When he finally got out there, they said that the original installer didn’t know what he was doing and installed it wrong. So he corrected it and the end result is good but the process of getting there wasn’t. As it turned out, they were very short-handed. So they were lacking both management and field reps.

    I went ahead and introduced Closet World to my son who built another similar closet. His was about probably 100 square feet and he had exactly the same issues. All of the drawers come out of alignment and they don’t hold. They’re not very sturdy. They’re just cheap closets and he ended up hiring his own repairman to come out and fix his. Both of us were disappointed in the quality. If I were buying another closet and I got the money to afford a better quality, I would’ve done that.

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    Installation & SetupPunctuality & Speed

    Reviewed March 23, 2018

    I had Closet World install a walk-in closet system. They were offering a good deal, which was a 50% off. And we’ve also used them before for closet doors. Our Closet World designer was wonderful. I just told her what I wanted and she gave me options. And I wanted it really fast and she got me in the mix really fast. It was great. The installation was good. The guy showed up perfectly on time, gave me a great heads up when he was coming, and when he came in, he did a nice job and cleaned up. So, I was satisfied. I love the walk-in closet. It’s a linear 10 feet of dual and single rod and shelving system. It’s great and very well organized. I love walking in my closet.

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    Installation & SetupStaff

    Reviewed March 22, 2018

    I was in a fix and I saw a Closet World ad that says they have a 40% off. I didn’t know another company and so I used them to install cabinets inside my closet. The lady designer who came was very nice, good, and helpful. I had to postpone the installation for a while and then the installer came on time. Except for the equipment being dirty, the whole experience was fine.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 22, 2018

    Closet World installed my U-shaped home office and it got some shelving, too. The Closet World designer came to my home and she was fine, although, she didn't do a great job of explaining what she was selling me. So it ended up looking different than I expected but it’s not horrible. Also, there’s a pullout part of the drawer and they made it for a laptop to sit on and it’s kind of a waste because I can’t use it for anything. I would rather just have a drawer. Other than that, the installation went fine. Some of the measurements were wrong and the installer had to go back and recut something. So, it took a long time, but he was a nice guy. And he did a good job.

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    Punctuality & SpeedStaff

    Reviewed March 21, 2018

    We had Closet World install stuff in my garage. The first designer was great. She was so nice and I really like her. I ordered some other stuff and the other designer was good too. The installers last time were good, they showed up on time. I can definitely recommend Closet World to other people.

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    PriceStaff

    Reviewed March 21, 2018

    We had remodeled this house so when the Closet World rep contacted me, the timing was right. I had been thinking about putting multiple closets in. They got it all done in one day and it was good. The closets are very good except the metal board where you attach equipment and things to hang on the wall. I can't even use it. I can’t find any clips to fit on there. I was told that I could buy them at Home Depot or Lowe’s but I can’t find them. I’m also concerned about these brackets because if I have to buy their brackets, they’re very expensive and I probably don’t even need this panel. But that’s the only complaint I’ve got. It’s white and it's pressboard, and the shelves seem to be nice and strong. I’ve got plenty so I’ve got a lot of room to store things. And with the way the closets are, things don't hide behind the shelves as much and I like that better.

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    PricePunctuality & SpeedStaffProcess

    Reviewed March 20, 2018

    When we used Closet World in the past, we had them do three closets for us in our first home that we lived in for 17 years. The last two or three years of our ownership of that house, we had them come in and do cabinetry in our laundry room. We've always had a good experience with them with respect to finishing things off. So, we called them back when we moved into our new home. We met with them the day we were getting ready to close, walked the house, got everything situated, they drew the designs and my husband said to me that he thought it was the same designer that we used before 'cause he remembered her face. She was very helpful. She gave me good ideas on what we could potentially do in the space. So, we went with their program and it's worked well for us.

    The installation crew from Closet World came three weeks after we moved into the house and built the closets out. They were really good. The only thing was that during the first project that we did with them in this new house, they only sent one person on the first day and he came in a little bit late because he had just finished from another job. And it was a really long day. Had they sent two people, they would have been done and out of there to come back a second day to finish. It was a lot of work for one little guy to finish. I was surprised that it was just him and I was like, "Are you gonna be able to finish this today?" He said, "Yes, ma'am." He had a good attitude and was very positive. But as a manager of people, I would never send one person to do this job.

    We've done a couple of different closets with Closet World and they've always given us really good pricing, which I appreciate. It makes it a lot easier to spend the money when you know that they're willing to help you with certain things. I probably will call them out once we've moved everything into the house and get everything situated to do some cabinetry in my mom's garage. The reason we bought a new house is 'cause I moved my mother in as we'd sometimes get her to feel really good about her surroundings. So, I want to do some stuff in the garage with her.

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    Reviewed March 20, 2018

    Closet World installed a closet in our master bedroom. My experience with the designer and then the installation were good. I really like the space I now have available. Everything came up the way it was.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 19, 2018

    We heard about a discount offer that Closet World was having and that was going to give us a bigger deal. We decided to go with them because of that and we made the right choice. They take care of their customers. Their designer was exceptional and their installation crew was top of the line. The measurement was slightly off at first but there was no issue with them accommodating us when we were going to be available for them to come back and complete the work. We had big closets done and we were extremely happy with the results.

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    Punctuality & Speed

    Reviewed March 19, 2018

    We had Closet World install closets in our four bedrooms. The designer presented to me a layout design. I want nothing too fancy, just for organization purposes and our transaction went smoothly. The installer was good. I just wish it started earlier in the day because he started at 1:00 and he was here till almost 9:00 at night. He wanted to come back around 5:30. So, he really only got a four-hour working day and was not done with the last closet. So, Closet World promised me a one-day job, which it was, and there were no naps, so it’s just a crazy day. I think the schedule was poorly planned on their side. I also had a follow-up with them to fix a little bit of the damage because of the removal made. Nevertheless, it was a good experience, overall.

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    Installation & SetupStaff

    Reviewed March 18, 2018

    A trade man was at our house and he told me that he used Closet World and he likes them a lot. We got Closet World to do an entertainment section and another wine cabinet area. We had a good interaction with the designer but there were a few things that we had under a different impression in what was coming. The design wasn’t actually too bad and it looks better than I thought it would when we first started installing it. I won’t find fault with the layout but what we had to get done was a little tricky. We talked about a different kind of glass and that’s what we thought we were going to get. It might have been harder than what the designer expected but it wasn’t done that way. Also, my wife thought it was real wood yet it wasn’t real wood so she was disappointed there. It was white so they used it that way rather than another.

    Still, the installation was good and we had no problem at all with the fellow who came. A part that wasn’t that great, but it wasn’t his fault, was when the boards came and at least 2 were not the right one. So that held up finishing for about 10 days. Then we were going to have a wine rack too, but they said it didn’t come to match what we had and I don’t think they ever gave us a refund on that.

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    Reviewed March 18, 2018

    Closet World was excellent. However, the mirrors on the large wardrobe doors were wavy, which was not a good thing. They looked like they were something from the funhouse. But Closet World replaced them. Their reps came and put new ones in, and they were very courteous and helpful. But the new ones also have a bit of a wave in them although not as severe as the first batch. Nonetheless, the salesman was wonderful. He knew his stuff, held our hand, walked us through the process, and gave his suggestion. He worked with us very well. He also came a couple of times to make sure the guys were doing a good job. So far, we’re very happy with Closet World. They just might need to find another company that has a bit better quality of mirrors.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 17, 2018

    Closet World's designer was very knowledgeable and professional. I liked Closet World's reputation, too, and I had them install a closet in our master bedroom. I was at work when the installers showed up, and when I came home, they were done. They were quick. I’ve been impressed with the workmanship as well. It's very high quality and nice. Overall, I had a good experience and their product is good. So, I’d definitely recommend them.

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    Reviewed March 16, 2018

    It was pleasant with the Closet World designer we worked with. We had floor to ceiling cabinets installed and garage flooring put in our garage. But we had a lot of extenuating circumstances during the installation and it was horrible. Mudslides hit Montecito and they couldn’t deliver and install on time. They had a total of four visits to finish the installation.

    Repeatedly, they were going to do it in two days and then, they were going to do it in one day. There were scheduling problems and it was very frustrating. They did a really poor job of communicating with me as to when and why they could not be here. I had to call and find out why they were not present on the day that they were supposed to install. I did all this just a month before moving in so that it could all be installed and I wouldn't have to look through the construction point of this. Also, the workmanship was mediocre. They cut a lot of corners and everything is C-grade. I've noticed damage in two different locations since I've had them put in and I had to be up on a ladder doing things to see it. But that has been repaired and the units were installed.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed March 16, 2018

    I liked Closet World's pricing and I got them to install drawers and shelves for a pantry. I told their designer what kind of items I needed to store and we decided where things would go and whether I’d need drawers or shelves. She listened to what my needs were and accommodated them into the space. The initial installation was great. Their guys came on time and did everything well. But at the beginning of the year, I called because there was an issue with one of the drawers. The bottom had fallen out on it. Then on another drawer, the track wasn’t rolling smoothly.

    It took almost two months to schedule something with them. The first time around when I spoke with someone, we scheduled a time and I sent in my payment information. But something fell through the cracks. The installer became sick and went out on leave but nobody told me about that. I called back and they rescheduled me again. The day that they were supposed to come, the installers called me and said that the pieces they were supposed to install fell off the truck and were damaged, so they had to reschedule again.

    When they came back to reinstall, the size of the drawers they brought was not correct and they manufactured them incorrectly. My drawers have one hole for a drawer pull, but they manufactured the replacements with two holes for a handle. That was not what they told me they were going to bring. So, instead of getting brand new drawers like they told me I was getting, they ended up just modifying them, taking the bottom out of the current drawers and repositioning them with the new bottom drawers.

    So it took a long time to get something resolved to where it could’ve just taken a few weeks. And when I called, they told me that I would have to pay for the installer’s fee, while the drawers and everything would be covered under warranty. But when I was talking to the installer when he came to do the replacement work, he told me that his installation fee should have been part of the warranty and I shouldn’t have had to pay the $130 fee.

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    Reviewed March 16, 2018

    Closet World sent down flyers and they were one of the three companies that I booked appointments with. They were also the first one that came. Their designer measured the area and was here for a very long time. She designed what she thought was going to be the solution to my problem, but it turned out that it wasn’t. She designed my order incorrectly and the measurements were all wrong. She obviously didn’t know what she was doing. So now, I have a bedroom that is still in the state of disarray and I'm very dissatisfied. I have materials going off my bedroom and they're not going to do anything about it. They refunded the money but they didn’t do anything at all to try and keep their customer satisfied. I would not recommend them to anybody and I would convince people not to go there.

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    Reviewed March 16, 2018

    We had closets installed in the hallway, guestrooms, and our kids’ bedroom. We designed something that I had had in my mind and I had hoped for, but as a result, the kids' room's closet is not functional and then the guestroom's isn’t exactly what I had pictured in mind. I'm not an expert. I told them what I was hoping it would look like. The lady just designed it in a way that she thought would benefit me the way I was telling her what my needs were for the hallway or the kids or the guestroom. But then later, I realized why this was not such a great design. There wasn’t any warning about certain things to look out for. I had no idea and I don’t think she did at that time.

    They were offering to put doors on the outside. The installation was finished but they were going to put on doors but I told them to forget it and to not put the doors. It wasn’t a great job and they were fine not putting on doors. We had no door on the closets for a few months until we found a company that could actually come in and put the doors on the way that a normal closet would look like. But then it was not functional because when opening the door, you can't open some of the drawers. It's kind of weird.

    It was not such a great installation process and the window time has a very big timeframe. Given that I work with kids, it was hard to be there at that specific time. It was six or seven hours and the crew had to come back a couple of times. It has been a year and I called to say, “This is not functional. It's still not working.” And they said, “We're done with you. You're not our client." It was not resolved. Save your money and time and spend a little bit more money somewhere else.

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    Reviewed March 15, 2018

    A neighbor got her closet done so I went to her closet and I saw that Closet World did a good job and it looks nice. I had a customer and he was looking for something so I called them. I had them do a master closet and everything was great. The closet came beautiful.

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    Reviewed March 15, 2018

    We had Closet World install three closets for us with shoe shelves and drawers for the master bedroom and guest bedroom. The designer came three times here and she wasn’t great. Our closets were worse than I thought. The quality of the material was really cheap. Some of the design didn’t look like that was the best design. It was kind of rushed. The quality of the material was really bad and I specifically mentioned the sort of high-end stuff and it was definitely not. I had to do work on the wall because I didn’t know they were going to tear out the baseboard, so I had to pay for someone else to come in and fix that. I told them to stop because the quality wasn’t good and when I tried to resolve things with the company, they had terrible customer service. And the person who was handling my account was dishonest. When I wanted to speak with a manager he denied there was a manager to speak with.

    The quality was really bad, at least not to my standards. I told them, “Look, I want to continue if you are able to give me a discount or something.” And he just said, “Well, we just won’t install the other two sets.” I said, “Well, that’s not a discount. That’s just telling me you’re not going to do the work.” And then I got too busy and I needed a closet, so I just had them continue and finish it. The rails on the drawers were really cheap too, so I had to have them fix that. The next time they came out they didn’t have it, so I had to deal with that until the guy found it in his truck. They were supposed to bring me handles for the drawers which they didn’t bring until the third visit. I'd tell others not to go with them.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 15, 2018

    I was having my master closet redone and Closet World got back to me right away. The gal who came out to redesign was really nice and easy to work with. I told her what I wanted then she wrote out a diagram and gave me a quote. Then we scheduled the appointment and it was easy. When the installer showed up, he told me that there was an extra charge to take all the removed stuff away. And I was fine with it but other people might want to know about it ahead of time. Otherwise, he was very nice. He took out all the shelving, put in a lot more hanging storage and cleaned everything up. He was very fast too. It was just an hour or two. It was great.

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    Reviewed March 14, 2018

    I liked the price of Closet World. I had a master closet done by them. Working with their designer went well and the installation was fine, too. It took them one day to finish installing it. The product’s quality is pretty good, too. However, I am a little bit unhappy with the follow-up. I have some issues with the closet and I spoke to someone who was supposed to be a supervisor regarding it. And I’m kind of in talks with him right now. We discussed some things that needed to be fixed. And he was supposed to get back to me yesterday but he hasn’t contacted me yet. And I tried to contact him again today but no answer yet. So I’m going to have to call him again myself to see if we can resolve that issue.

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    Reviewed March 14, 2018

    I saw an ad from Closet World in the newspaper for a 50% off offer and got a simple closet for an office from them. The designer was really helpful and knowledgeable. She got back to me soon after I contacted them. She was here for the afternoon and got all the designs together for us. But the installation got delayed three times and I was due to have my baby any day. So, that wasn't the best experience but they tried to fix it and we were happy in the end. The installers were pleasant, and the designer tried to help with the installation issues as well, so I appreciated that.

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    Reviewed March 14, 2018

    I had used Closet World when I was in Northern California and I wanted to use them again in Southern California so I went straight with them. The designer was exceptional. She really cared, took her time, drew up exact sketches, and came up with an exact location. I had a little bit of a nightmare during the installation which we resolved. They stayed true to the fact that they needed eight feet of working space. But if I took eight feet of working space from three walls, that's almost the entire garage. I had some things in the garage which I felt was completely out of their workspace but they wanted to cancel it and postpone the work until I corrected this issue. So I was not very happy about that.

    They were being unreasonable and extremely inflexible. They weren't like that in the Northern California location. But it was resolved with me providing them six feet of space on three walls. I had closets built on three walls of the garage and they look beautiful, very custom-built, precise, and accurate in details from what we had originally requested. It was a very professional job.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 14, 2018

    Closet World was recommended to me by a friend and their price was cheaper than other closet companies. My designer was wonderful and she was a great person. She was right on time and made accommodations for me when I wanted to change designs a few times. But the installation was quite difficult because I was leaving town that day for Bangkok to shoot a commercial. My friend had to come over and babysit while they were here. They were late and forgot to put in the cedar panels. They came back to put it in but they just stapled them and they were all bowed. I had to nail it to position and it turned out to be glued to the wall. It was really shabby but I just let it go.

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    Reviewed March 14, 2018

    Closet World was offering a discount and I happen to be at the right time because I was remodeling my upstairs. I got a basic line, basic model closet on white color and nothing fancy on the type of wood. Also, the price range for the style of the drawers, hamper, and handles are within budget but they're top of the line for me so it worked out well. We parted ways in mutual understanding with the first gentleman designer who came out then Amanda and I hit it off as a woman to woman, which is great. She understood what my needs were and I was able to show her some of my garments, some jewelry, my shoes, my boots, and what I wanted. She spent hours with me and did it.

    The installation was also great because the guys were dependable. I let them in and left and went to work, and then they called me back for me to inspect, and I signed up on it. It turned out well even though I didn’t realize initially that my walls would be exposed by not ordering backing. But because I was still under construction, I had my contractor paint the walls the color I wanted and it was done. I am very happy with everything and I will be calling them back soon, hopefully reaching out to the same one to do another bedroom.

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    Reviewed March 14, 2018

    I looked up Closet World online and then they came and gave me some samples. The samples looked really good and they were accommodating but the quality is awful. I’m really not happy with the quality for the price I paid for it. The material is lacking and also it didn’t calculate that I had three doors. So I can’t even get to my clothes properly. There’s a door in the way. I’m always having to move the doors over to get to one side of the closet. I’ve called them to obviously let them know how I feel. They’ve given me two extra shelves as accommodation but that’s pretty much it. There’s no way to fix this door situation because they didn’t measure it properly. And at this point I’m just over it. I could’ve gone to Ikea and I could’ve had a better quality for less.

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    Reviewed March 14, 2018

    The Closet World designer was great and the interaction with her as well. There were definitely some hiccups along the way with them when they said they were going to be here on a certain day and then they weren’t here. And then, they only sent one person and he was here for nine hours until about 9:00 at night. I don’t think they should have sent just one person out, and you shouldn’t have someone in your house for nine plus hours to do a closet. And then they didn’t have everything. They brought another guy back and he looked at what happened and said the installer did a horrible job. He tried to shimmy up some stuff. So, it was unique.

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    Reviewed March 14, 2018

    Closet World had a good and larger discount than the others. I had them install the light shelving and some hanging space off of two closets that are together. The designer was very helpful in planning the design and what I was going to do, making suggestions, and walking me through the whole process. The installation didn’t go as well. I painted the closet, but I didn’t know I needed to take out the railings part. Maybe the design person told me, but I didn’t remember. I had just painted the room. And in the installer's removal of that railing, there were some areas of the ceiling that were scraped. There was a big hole put in the closet, the wall, and the back wall. And although I read the contract where it says that they weren’t responsible for any damage created, it would’ve been helpful if they had just pointed it out to me at the very minimal.

    I had a follow-up appointment. And there was also a section that they had to take out the baseboard to put in the closet, but there was one section that they took the baseboard and they didn’t need to. So, they had to come back out and put it in. When I called, they told me that they don’t save the baseboard. And so, thankfully, I had some baseboard leftover. Also, the cable goes down on one of the walls. And so, they made room for the cable for two of the shelves, but then there were three shelves that they just put the shelves in and they were sticking out. They didn’t adjust for those three shelves and it didn’t make sense to me. So, they had to come out and adjust those other three shelves. Otherwise, it was good. I’m satisfied and I will recommend Closet World.

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    Reviewed March 13, 2018

    The lady from Closet World came to design our closet. I have two closets in one kid's room and one master bedroom. We have a few designs. Initially, I thought of going the 16-inch depth but the price was more. I have a budget and I want to get the closet done in that budget. She called and told the manager what my budget was. The guy came for the installation and I feel that the 12-inch depth they installed was very less. I could not put more clothes. So, we are not happy at all. I am a returning customer of Closet World. I had made my garage closets with them too. Everything was good then. The lady at I dealt with at that time, the price and the material. That was why I came back again.

    I messaged the designer that I was not happy and she told me that one of the managers will call but no one has called me. Another thing, I talked to my neighbor who just had their closets done by Closet World. Theirs was almost 18-20 inches depth and they had a better price. Now, my husband is very disappointed because I could not put more clothes on that 12-inch depth and I spent 1900 dollars on that. If the designer told me that I cannot do a better price, then it should be the same case as my neighbor. But they had done a lot more than me like two closets and some shelves, and they had a reasonable price. But for me, I asked her to do a small closet and she told me a 12-inch. It could’ve been more. In the end, it was not good.

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    Reviewed March 13, 2018

    This is our third project with Closet World. We had a closet and there was a desk that was designed. So, two sides of the closet are by the wall, and there is a desk spaced between those two closets. We wanted a contrasting color for the desk, so we chose the lighter gray for the closet, and then there was one which looked darker in the sample that was brought, and the designer knew that we were looking for a contrast, but it was not so contrast when it came in. The sample had fewer grains, and I understand that with a grainy surface like that, it could go either way. So, when it came in as a full desk, there was like, a lot more grain, so it looked much lighter when it came in as a full product.

    So, we had to get that replaced with the same color as the closet, for which we had to pay extra for. So, that was something that would have helped us. Those were things that we cannot visualize with the sample or the picture in what was provided to us. So, in order for us to visualize, we sought the help of the designer. Also, the installers who came in the first week of February did not secure the desk, so we reordered it. there were two drawers that go with that, so everything that needed to be replaced with the other color was brought in after four weeks. Nevertheless, the installers were great, did an excellent job, and were even patient during all my rants. One of them had already worked with us, and he was very patient and helpful. Everything is complete now.

    The reason for going back was because we had experience. For the first project, everything went well. The second project, there was a mistake of Closet World, so we did not have to pay any extra, but they had to reorder or redo something, and then they had to bring it in, so it was a wait. Now, the third time, the reason for going back was because we liked the end product. We liked the finish, the way it came out, and, also, because it was customized. But now, we are definitely disappointed. When we had to replace, we expected it to be absolved, but, no, we had to pay. It would be for their best if they want to go back and fix something.

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    Reviewed March 13, 2018

    Closet World has local presence and I needed someone for installation and design so I had them do my master bedroom closet. I’m so impressed. The design gave me so much space that I didn’t even think it was possible. The installation was good but it could have been better. The installer forgot some parts at his previous job but followed up the next week to bring me more materials and he left my house very clean.

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    Reviewed March 13, 2018

    We needed a small closet insert with drawers and a dresser done quickly in my son's room. And since Closet World was offering a big discount, we had them do it. The installation was very good. The kid who came out painted the little back part for me because the closet had to be flushed against the wall and so we had to take off a little strip that was on there and he helped me do that. So far, it has been painless. The closet is nice and not moving. However, even with the big discount, the price was still a lot as it was around $1500. Still, I would recommend Closet World because getting those little closets done is like putting together an IKEA dresser with their tiny pieces. Also Closet World's closets are sturdy and we were very pleased. And if my budget allows it, I would definitely do it with them again.

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    Reviewed March 12, 2018

    I looked online and the people had relatively positive things to say about Closet World. I got them to install garage cabinets and I had an excellent interaction with the designer. He listened, gave us what we were looking for, and didn't try to oversell us. The installation took about an hour and a half. The team has done it before and they knew what they were doing. I'm very satisfied about the work that was done and it's exactly what we were looking for. Not too expensive and just appropriate. I would recommend Closet World.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 12, 2018

    I used Closer World about 20 years ago in my other home. And when they had an offer for free installation the timing was correct because I had a little project in mind for my house. This time I have a stand-alone closet in a converted garage room installed. The designer was good except that what happened is she made some mistakes in conveying the order to the company. The biggest mistake was that she had written it down to have backing but it wasn’t included in the company’s communication. I know they didn’t get that message. It came wrong the first time. But the supervisor, Joe, was very helpful and had the guys coming up to me four times to get it right and they were here for the last time now.

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    Reviewed March 12, 2018

    I called Closet World and they gave me a reasonable price. So I hired them and I didn’t talk to anybody else. I got a new closet in one of our rooms installed and their designer was very good. The installation was a little bit tricky though. It wasn’t horrendous, but Closet World's reps kept miscommunicating everything about what was supposed to be there. Then a couple of times, they didn’t have any workers to do the job, so we had to reschedule. But the workers that came out did a nice job putting the closet together. It was that the parts weren’t there and I waited another couple of weeks for the door because the door that was brought wasn’t the right one. The installers were also very conscientious in how they did the installation, which was nice. They could have jerry-rigged it but they were very good. Closet World also tried to make up for the scheduling issue by reducing the price of my installation. So they didn't really ignore me completely.

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    Customer ServiceInstallation & SetupEase of Use

    Reviewed March 11, 2018

    Closet World's product was easy to use and the discount was really good, it was a promo. We had them install a two U-shaped office in our home, 14x12 new with two desks and upper cabinets on both sides. It was a good experience. The installers were great. We had some issues because the one side of the cabinets was deeper than the two outer sides of the U that the cabinets were too long, so we cut them down and made everything fit.

    Their designer was really good. We went over everything and she had all the samples. She measured the cabinets, that’s fine but once you add the trim, I can’t open the door to my office all the way, which is okay too on that side. And, I had to order two regular drawers with a file drawer on the bottom but on the paperwork, I ended up with three drawer sections instead of a file with two smaller drawers. I didn’t get those and since the measurements were off for the desk unit instead of having two large double cabinets on the bottom base I ended up with a double door bottom base with a set of three drawers. I’ve been going back and forth with the guy here, Craig. They were supposed to come and give me some file drawers to replace one of the sets of drawers and by 3 o’clock no one had shown. I called and he’s been off and hasn’t called me back. Today was another day of calling them and I’m not too thrilled about that.

    Craig has been really accommodating but scheduling the install for the replacement drawers and then not even having us on the schedule for that day throws me off. We’re happy with the product that we have so far. But I really think some of the things with measurements and stuff need to be looked at a little better. I should be able to open my door all the way.

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    Reviewed March 11, 2018

    I booked appointments with three different companies and I really liked the Closet World designer when she came out. She was very easy to work with and I trusted her. It was time-consuming and time is valuable to me so I decided to go with them. I chose the basic materials for my bedroom's very tiny walk-in closet and the installers who came out were wonderful. But it took five times before they could get it done. They just couldn't get it right. Plus I have an older home in downtown Huntington and with these older homes, there are different issues. But when the installers call for help when there's an issue, it's like hitting a brick wall with the supervisor of the installers. I even talked to the guy but they made it so much more difficult than it needed to be.

    If they hire installers and these guys are really good at construction, then they should trust the installers. They're not out there, the installers are. They should let the installers do their work. But they were very reactive, as opposed to being proactive, and even then, the installers would bring out the wrong sizes per the supervisor and not inform me first. The installers would just show up with it. It was insulting.

    They still owe me a shelf, which is not a big deal but I was trying to get that job done. I was off work for four and a half months because I had two neck surgeries and I needed the job done before I returned back to work. It was actually unbearable. I have a one-bedroom tiny house and for over two weeks, all my clothes and shoes were piled up on my bed. I had to sleep on the couch. The designer and the installers were great but Closet World is not in the 21st Century. They’ve got some old-school thinking that needs to be changed in their processes.

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    Reviewed March 11, 2018

    I saw an advertisement for Closet World and I wanted a quote but they came back with a good price that I just went ahead and got the job done. Wendy, the designer, was wonderful and I was impressed with her candidness. She worked on the design with me and she was very professional and nice. We had a long bedroom closet and I had taken the doors off. They did a laundry basket, the drawer and shelves so it looks nice and I’m happy with it. I had prized doors because there were three and it was 150 ft. It was a very long closet and they did all that for me for six dollars more than what the doors were going to cost me which was a high point. The installer was a nice and a very courteous man, except he didn’t come on the day he was supposed to but it was okay. He came and did a good job. He was one piece short so he came back and fixed the part that was short and we were good to go.

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    Reviewed March 11, 2018

    I liked Closet World's price and their product went all the way to the floor. It didn't just hang from a wall. The one we installed was that closet insert to drawers and hangers. The installation took three or four hours and there were two installers. The one side panel goes up the wall and there's a light switch there and so they had to cut a piece out. And the way they finished that piece looked cheap. The overall install was good. Some of the finishing work wasn't so great, but the product is up and it's as it should be. I would tell my friends to check Closet World out.

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    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 10, 2018

    I called up Closet World and they made an appointment and showed up. When the lady got here, she said some things but I didn’t know what they meant and she didn't help me understand. She mentioned that I had a dropped ceiling in my master bedroom and she went to the next room, measured it, and it didn’t have a dropped ceiling. Then, she went to the third closet and I told her what I wanted. She told me how much it would cost more to just get one small size for long-hanging items and I said, “Well, I don’t want to pay that much with that closet. Go back to the original closet and give me a long-hanging portion there.” So we did that.

    Then she made this phone call to her people. She asked for a discount and put me on some way to negotiate this. She didn’t tell me what the original cost would be and simply told me the dollar amount. They were going to give me the 40% off when we talked. But I thought I would have loved for her to tell me $5,000 and then we could have negotiated down their 40%. I was thinking they would give a person what it is, show them they're safe, and move from there. I didn’t have my closets adjusted or appraised and I had no idea except their ads said 40% off. We were on speaker talking on my phone and the lady on the phone heard this. I said to this woman, “Okay. So that's your 40%. I get it.” She told me to ask for a certain dollar amount discount and I asked for it. I found out she was the designer and that was the first time meeting her.

    I paid those people and it was three days that I can call them and cancel. It was coming to a weekend and when I called them on Monday, they couldn’t get out right away. They had a two-week wait. But I didn't want to cancel and start the whole negotiation process over. We went two weeks which is kind of long to have to wait. And then, I happened to be away. They gave a call to my house in the morning to tell us that we needed to come.

    We had a remodel and when they came, they told us to put out the baseboards and take down all of the stuff that we had just paid to put in there. If they're going to put the closet in, why do I have to have someone come in, pull out the baseboards, and pull this out? I gave them the money, they should come in and do it. But I didn’t argue with them and my husband had to do all that. Then, the guy came and put the closet in. I hung up my and my six-foot husband's clothes into this closet. His shirts all hung down over the bar where the pants are. I thought something was wrong.

    I called the company and the guy said I got a dropped ceiling and because of that, I won't have as much space. But the lady didn't explain that to me. She knew her design and knows the closet business world. She's been in it for a very long time and at that point, she has the expertise. She could have said, "You got a dropped ceiling in that closet and so the dimensions that I made for you, this may not work for you but I want to give you the option of what we'll do for you.” I spent $5,000 for a product that I thought was going to make my life better and instead I got nothing.

    I sent him the pictures and he said, “You can take the free option of readjusting your bars and that would cost you no money, or I can send someone out who would tear up the closet at your expense and build a new closet.” I sent him back an email letting him know that I wasn’t happy and that I'm not a satisfied customer.

    I said, “You know what? I'm going to call this other company and see what their prices are.” Then, they told me they have a guarantee that they're giving me the best that they could. And the manager said, “I'm going to give you a $50 discount. I can't give any more.” When it came for us to pay him the balance, I called my husband and told him that they were coming over to put in the closets and what he had to pay. They forgot to give me the $50 discount, so I had to pay them the full balance of what was there. $50 was not a large amount in the scheme of how much I pay them but they said they'd give me that.

    I convinced my husband this is a very good investment because we just remodeled everything else. He asked me what made me do this and it was because we did everything and everything looks so nice. I felt like we were in a new house and I wanted to make the closets feel new too. He said, “Okay. You know what? I went along with you because everything else looks so good. I thought you knew what you were doing, but you didn’t.” The sleeves of my husband’s shirts hang down. I took the time to move the bar up to the highest place, which is just one more. We moved the pants down just one more and now, the pants drag on the floor. But there's nothing I can do to get my money back and to get better closets except pay them for a service that they should have offered me initially. I'm not happy with Closet World. I would refer Closet World to a person who wants to put a doghouse in their basement.

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    Reviewed March 10, 2018

    I had my master bedroom closet installed through Closet World and I wasn’t happy with the result. First, they didn’t tell me upfront that I needed to clear the closets before their installers would work. I thought that they would have a garment rack to hang my garments on and then they would do the work. So it had to be rescheduled because I hadn’t anticipated doing all of that work taking our stuff out of two closets. They ended up helping me but they didn’t have a garment rack or anything to put my garment on. And then the second aspect was they had always advertised that you would have more space and after they did their work I had less space.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 10, 2018

    We had doors installed by Closet World that are closed in on the top and the bottom and they open in the middle. It is in the front room, where they give those darn recesses that they do in my home. I hate them, so we just closed that in. We now have the built-in shelving and I'm planning on getting another one done too when we pay that one off. The lady we worked with was great and really nice. She knew what I wanted, so it helped because I really was not sure how to say it. The installation team also did fine, and everything was finished within the allotted timeframe. I prefer the workmanship, and they did a great job.

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    Reviewed March 9, 2018

    I had some work done for me by Closet World in the past. In fact, they've worked on all of my homes. Their product was clean and organized. It works for me getting my stuff organized and out of sight, hidden and tucked away. Our organizer was good. I let her know what I wanted, she gave me feedback and let me know a different way of going about doing certain things, which made sense. It worked out and we got a finished product that I love. The installation was good. I had everything moved out of the way for the installers. All they had to do is come in, attach the unit and put doors on it, and we were good to go. Two guys came in and did the work in two hours. I'd highly recommend Closet World. They could bring the price down a bit more but it was decent and you get what you pay for. The quality is good. I had a 50% coupon on my orders, which I got from a Sunday paper, so it worked out. Closet World is the way to go if you have the money.

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    Installation & Setup

    Reviewed March 9, 2018

    I had closets, shelves and drawers, installed by Closet World. The installation went pretty good and the guys who came out were great. They did it in one visit. However, I did not feel like the designer was interested in educating as opposed to getting a sale, which was an easy sale. More explanations on how things look and their sizes, as well as suggestions, would have made the experience better -- assuming that they are experts in closets. Nevertheless, my experience was not too painful. It was cool.

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    Reviewed March 9, 2018

    We got one estimate from Closet World and we had them install a pantry, a master closet, and a second closet. The designer came to the house and designed what we wanted, then she left. The installers were very efficient and they were in and out of here in three hours. On the whole, our experience with Closet World was fine.

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    Customer ServiceStaff

    Reviewed March 9, 2018

    I wanted to turn one of my spare bedrooms into a closet. And I had Closet World put some shoe racks on one of its walls and then another wall has a clothing rack and a three-drawer thing. The Closet World designer had a very strong personality. She wasn’t pushy but was a little rude. She said, “You're either going to accept this or you’re not. I have thousands of other customers that are going to.” The installer was cool. I was sleeping on my couch and I let him work. I like my closet and my experience was good. I was satisfied and I'd tell others to definitely choose Closet World, too, if they want a freaking closet.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 8, 2018

    I called Closet World's 800 number and then the 800 number scheduled the designer to come out, which she did on a Saturday and she came back on a Sunday. I tried to give her as much information and let her measure and do all that good stuff. We’ve been trying to get a hold of the salesperson from Closet World because we were looking at possibly changing the type of or adding drawers to our closet. We kept trying to contact her prior to that and we couldn’t get through to her. And we were not willing to change the installation dates because both my husband and I have a very demanding job. So, we ended up going with what was scheduled.

    The salesperson ended up showing out there towards the end of the installation and we didn’t end up doing drawers. But then, I texted her yesterday morning and I said, “You’d said you were sending somebody out to put a tie rack and a belt rack and when is that installation is going to be scheduled for, when is that happening?” We didn’t hear back from her, which was frustrating and we can't call. It's hard to call their 800. And one of the rods was cut short. So, there were prongs on each side of the rod to hold that rod in place and one of them was getting forward. I would assume that the wood is like pressed wood that once that part splits, it’s ruined. I haven’t heard back from her on that either.

    Right now, I don’t think I would refer Closet World only because I’m frustrated. I sell real estate for a living and my husband is the GM of a huge Toyota store here. If somebody can’t get a hold of us, I don’t want my name tarnished. I’m going to do everything I can to be on top of everything. So, I’m not going to refer somebody who doesn’t communicate.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed March 8, 2018

    I used Closet World before. They were referred by a friend and I had a good experience. Recently, I hired them again to install a regular closet for me and I got doors for it. I told the designer that I needed exactly the same thing as the previous one they did for me which had a back part. She looked at my old stuff then she prepared the drawing and I didn't even look at it since I didn't ask her for anything different. After, she gave me the contract and I signed it. She didn't even go through it with me. Apparently, when she made the design, she did a new one without a back and that was what they installed for me.

    When I called them about it, they said that the back part was not in the contract. They also did not come back to fix it for me. I called again them recently and they didn't return my call. So I called them back and they said I had to pay to have it fixed. I said that was fine and asked them how much. But they didn’t call me back and I don't know what's going on. This is really bad. Closet World is not cheap and now I have to suffer to use the closet that's kind of a junk.

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    Staff

    Reviewed March 8, 2018

    I have worked with Closet World before in my previous residence. Then I had a small walk-in closet done in my current home. The designer was great. We worked with her before. She’s still currently employed with Closet World and she oversees this area. She was just very professional in what she does. She connects well with people and she was easy going and does a nice job at design.

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    Installation & Setup

    Reviewed March 7, 2018

    Closet World had 40% off and I had them install a closet in my bedroom. Their designer was great. She came over, did some sketches, and we discussed it and gave me the prices. The installation guy was great as well. I would definitely recommend Closet World.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 7, 2018

    We did a full remodel of our house and the closet was the last thing. I went for Closet World, which was the most familiar. The closet that we had installed was simple. It was white with a few shelves and a few little bars to hang clothes on. However, there was just one installer so the installation took a long time. Since we just remodeled the whole house, everything in it was new as well as the paint. And so, when I put in our closet, there were some scrapes in some things and some paints that just didn't need to happen. But I'm going to go ahead and take care of that. The installer seemed good and nice, but if they could show up with more than just one guy to get the job done fast, that would have been nice. So far, I'm satisfied. We spent about three grand on the closet. They're nice and they look okay. I'm not unhappy but it seemed like a half that price would have been the right price for what actually is there.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed March 7, 2018

    Deric had his closet done with Closet World a few years ago. Then recently, we decided to do some other closets, one being mine and one being another one in our house, and we hired them again. We had both of our closets redone and organization put in there. Our designer was Joshua and he was extremely awesome and helpful. He came in and spent a lot of time making sure that he designed what we needed specifically for our needs. He was so thorough but we ran out of time at our first appointment because we had somewhere to go. So, he came back another time to finish our designs with us. I have to complement him very highly. He was very patient, very kind, did all the measurements a few times to make sure everything was perfect, and we had a great experience with him.

    For the installation, a nice guy came and did it all himself. He was helpful, answered all our questions, and went above and beyond in the installation. His nail was broken at the end of it and he had two more things to do. But he was super nice about it and he came back first thing the next day and finished it. The whole project took a month and a half to finish. The closets are beautiful and we're happy. It was a good experience with great customer service. Closet World is not cheap but they're worth the money.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 7, 2018

    Closet World is a good company to work with. They did our garage years ago. Then I think I got a flyer in the mail and I figured I'd work with them again. We ordered closets. The designer was friendly and attentive, and she knew what she was doing. She's the same lady I worked with on the garage years ago. The installation went fine and fast. It was one guy. He knew what he was doing, so it went well. We're happy with the work they did. I would recommend Closet World highly.

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    Reviewed March 6, 2018

    I had to tear out the old closet. It wasn’t sufficient and I had to have higher and lower bars put in all the way around. I had my closet done through Closet World and I just got two doors on it -- one on the left and one on the right if you’re facing it. Closet World did a good job.

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    PricePunctuality & SpeedStaff

    Reviewed March 6, 2018

    I had Home Depot and Closet World come out. Home Depot seemed to be a little pricey. Plus I wanted to do a lot more than what the job really needed to be so I went with Closet World instead. We had just moved to Vegas and we came from the mid-west where we’re used to lots of storage. So, we turned our third bedroom into our closet and had two closets organized. Their designer had a lot of good ideas and wasn’t pushy. She knew what we were looking for and worked on that instead of trying to sway us in different directions. The installer was very good, organized, neat and quick. Everything was perfect. Closet World was good for what we wanted and very professional. I would recommend them.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 6, 2018

    I researched two other companies but I liked the salesperson of Closet World. She was really smart and she had a lot of good ideas. I had a mahogany organized system put in my son's closet, which includes drawers and shelves and rods. However, the installation did not go very well. The products that I picked, the drawers, had some defects on them. It looked like they were glued. When I called the saleslady and told her my problems, she gave me the email and they were quick to respond. They showed shipping and I called up and I emailed them and they responded very fast. But then when I followed up with them, it was two and a half weeks before I could get a hold of somebody that would schedule me to get it fixed.

    And, so, I'm paying extra money to change the three drawers out that looked bad, and they're replacing a panel too. Unfortunately, when the guy went to my house, I didn’t pay a whole lot of attention, and when I got home, I saw that it did not look right. I then took pictures, and I sent them to the guy and he saw what I was trying to say. The guy gave me his phone numbers and every time I left him a message on the voicemail, he never called me back. I literally called four times, and had to chase him until he scheduled it. I kept saying, "Listen, I have a whole garage I still got to do. Bedrooms I got to do." It wasn’t a good feeling with all this aggravation. He asked me to call him what the amount was that she charged me for the drawers and that he'd give me an estimate. And so they are finally coming on the 12th.

    Overall, the lady did a great job and the tech also did a good job in putting it together. But he did not see the imperfections. He should have been able to see that. as well as the lady.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 5, 2018

    I used Closet World 10 years ago. This last time, they installed a master bedroom closet. Their designer was very efficient and got the job done in a big hurry. One fellow installed the closet and he was perfect. He showed up on time and came back when he needed to come back to do another thing. We had a little glitch in the installation process but the people at the main office handled it perfectly and then all was good. The fellow on the phone at the main office was really good, very responsive and pleasant to talk to. I would recommend Closet World.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 5, 2018

    There were a couple of ads we had then we figured we'd go with Closet World after comparing the closets with the ones that I would be interested in installing myself. Their price was also competitive. They installed the closet, hanging rods, shelving, drawers, and a cubby shelf in our kids’ room. The designer we worked with was Linda and she was open to what we wanted. I’m a little picky with a lot of things, so I had questions in regards to not just how it was going to look like, but also if something were to happen then what would I need to do. And, she had answers to all the questions I had.

    The installation was fast. The good thing, as a suggested by our designer, was to do the prep work prior to the installers coming by. So I did all the prep work myself, as far as taking down whatever was inside including the rods, brackets, and the baseboards. I took all those out and then I prepped up the whole wall for installation and painted the ceilings. It was just more work that I had to do to prep it up. The closet is wonderful and I like how the drawers are a three-quarter inch thick at least. The experience was good and we are going to do another bedroom with them. Then I’m also going to ask our designer about soft-closing drawers. So, overall, we are satisfied.

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    Installation & Setup

    Reviewed March 5, 2018

    A family member hired Closet World and I figured if he trusted them, then I could, too. I got a basic white closet which was customized. Their designer was very sweet and everything was cleaned up after the installation. Right now, I'm adding more to the closet so I'm still ordering from them.

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    Installation & Setup

    Reviewed March 5, 2018

    I’ve used Closet World before and I used them again to install a closet. The installation experience was good. I'd call Closet World again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 4, 2018

    The girl from Closet World who came in was very professional and they had great prices. I had them install a closet for our bedroom. It fills up most of the wall and she designed it pretty close to what we had before. It's very nice. But their installer had little quirks. He was angry about a strip of wood that was sticking out in an area and he gave my contractor a hard time about it.

    He told my contractor that he couldn't get the closet in there. But my contractor sent pictures of the area to Jennifer, my salesperson from Closet World, and she said there wouldn't be a problem as the closet was not going to go up to the ceiling. The installer also asked my contractor about sliders and baskets for the unit but he didn't know anything about it. I wasn't there at the time and the installer didn't call me. So when I came home and found that the installation was not done, I called him to set up another appointment. But I got no call back at all.

    I had to call him again the next day and the day after that. When I finally connected with him, we put a date together. Then he called the day before and said that something came up so he couldn't do it. It took forever to get a response from him again after that so, it was very hard to get a lot of cooperation from him. Finally, I got him to come back and just do it. He had the plan and everything he needed, so there shouldn't be any kind of problem with the installation. Other than that ordeal, I love Closet World's product and Jennifer was great. I wanted her to know that that guy sort of didn’t fit the protocol of how friendly and fast Closet World's service is. But she didn't call me. Still, I would recommend Closet World to others.

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    Installation & Setup

    Reviewed March 4, 2018

    I had a good experience with Closet World. I had them install a Shaker style closet and their designer was very nice and quite knowledgeable. The installation crew was very nice too. And they had it done in a few hours. Quality is good. My only request would have been for a couple more shelves for the closet on both sides. But other than that, it was perfect.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 4, 2018

    I contacted about two other people or more through Angie's List and I could not even get a quote from some and they did not call me back. Closet World, on the other hand, offered a discount. I had a master walk-in closet installed by them with two three-drawer installations as well. Their designer came over and showed up when he said he was going to, and he talked me through it, telling me everything that I needed to know to get a quote or proper information so I could make my decision. He was professional, knowledgeable, very helpful, and he showed up on time. I was happy with my experience with Closet World. It is a good product, and I have already had my neighbors over to show them and a lot of them were impressed as well, so I recommend it.

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    Installation & SetupPrice

    Reviewed March 3, 2018

    I got a Closet World flyer in one of the newspapers and I liked the discount and pictures that were on the sheet. I also Googled them and they had some pretty good reviews, so I decided to let them install two children’s room closets for me. Their designer listened to me, did what I said, and changed things that I didn’t like. My installation experience went well, but there was one little mistake that I haven't had a chance to fix yet. A couple of the bars were hung too close to the room and I haven't had a look to see if my husband could fix that or whether we'd have to have them come back out. Other than that, it was a very clean job and I had a positive experience. I'm also happy with the products and I would recommend them, but with a caveat about the price. It was a little more expensive than I thought.

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    Reviewed March 3, 2018

    Closet World had a sale and they installed a closet in my daughter’s bedroom. The designer, Gayle, was really good. My experience with Closet World was wonderful. I will use them more often and I have more business coming their way.

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    Installation & SetupStaff

    Reviewed March 3, 2018

    I like the quality of Closet World's products. The latest one I had them install is the garage cabinet and it has an excellent quality. The designer was good, professional, and she explained everything.

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    PricePunctuality & SpeedStaff

    Reviewed March 3, 2018

    We read some reviews and checked out Closet World online. Then we picked them over others. We had someone come out a couple of months prior to us actually deciding to do the closets so, we had an idea from that first experience what we wanted. So, when the second designer came, it was really fast and easy. We picked the closet we wanted, she gave us the price and it sounded good, so, we went ahead with it. We had them put in sliding mirrored doors on our walk-in closet and the installer who came out was really nice. He was on time, he finished quickly, and didn't leave a mess. The product is good quality and the people that we worked with were very friendly and professional. It was great experience.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 2, 2018

    I used Closet World six years ago when I first bought my house. This time, I got them again for another project because I have an old home and the closet is from the 1940's. It's very big and I wanted to maximize my closet space. Closet World's designer was pleasant and she listened to me. She gave me options, which I liked, and gave me a very good price. In fact, the price she gave me was much more reasonable than the first time. So I was very satisfied. They made two closets for me and the installation was very quick and clean, which was what I expected. The installer broke down what he was going to do and the timeframe, which was all pretty accurate, and he did it all in a few hours. So for the most part, I had a good experience and I would use them again. But they're still expensive. If you're a handy person, you can do it by yourself.

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    Customer ServiceStaff

    Reviewed March 2, 2018

    I was overall quite pleased with the Closet World effort. However, on their first attempt, the mirrors they brought did not fit so they had to go back and get a new set of mirrors. That took quite a while and that was slightly inconvenient. However, my caregiver called them and negotiated with the supervisor and he knocked $100 off the price. I was pleased with that and as far as the doors that were in there, they were very good. They slide very well and they look good. I’m happy about that. Their designer was very nice too and I liked her. She was very good and she did everything properly as far as I’m concerned. I’m a little eccentric, I’m an old man and I may have thrown her off a little bit. But I don’t know if she made a mistake measuring the mirrors or not. Overall, I’m fine with Closet World. They are good and I would say good things about them.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 2, 2018

    My wife got at least one or two extra estimates from closet companies and she felt that Closet World gave the best price for the product that we needed to get. We had a closet unit along the wall installed in the bedroom and the designer was very good. She had a lot of suggestions and ways of doing things that we didn't think of and that we felt were very good. And the installation was quick and well done. It took three hours and the gentleman answered any questions we had. It was a fine experience.

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    Installation & SetupPrice

    Reviewed March 1, 2018

    I had Closet World install closets in our bedrooms. The quality of work was fine. However, there was a problem where they had installed the wrong sliders on the drawers, so they had to come back and redo that. There were some errors in the measurements when they were taken initially. The installer was able to make the adjustments but there was a little stuff at install, which is totally normal. The closets are fine, they look nice but the drawers are a little wobbly. They slide in and out, but it's not really, really tight. But I didn't think I was buying a top-of-the-line product when I bought it, so no surprises. It has met our expectations. Everybody was extremely polite, easy to talk to and get along with. Even when there was a problem, the installer was very clear about what he needed to do and why he needed to come back, and he did and everything was fine. Closet World is an easy, affordable solution for your closets.

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    Customer Service

    Reviewed March 1, 2018

    The guy came and put the closet inserts in. It is not like the plan Rene and I made, except for the little side shelves. He also put the hanger bar for clothes deeply set into the closet and up high, so I still have to climb into the closet up the two steps and reach far and up to the bar. I still whack my head on the closet entry when I try to hand things up. It is NO better at all from what I had originally. We talked about the closet depth and height and smallness of the entry and the fact that I kept hitting my head on the entry frame due to having to climb into the closet to use it. Your design took that into consideration and made it so I would not have to do that. But that is not what happened.

    Also, you said there would be a back and side. There is none. It looks ugly and bad for so much money. I could have achieved the same effect with stuff from Home Depot for 1/3 the price. Why did this happen???? I left messages for Rene and she has not called me back. You knew what I wanted and my needs and concerns! Why did you do it this way. Just shame on you! I do not recommend you. And when I have the money, I will hire someone to undo what you did and redo it with the plan Rene had originally made. The original plan was nice and would have helped me use the closet.

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    Punctuality & SpeedStaff

    Reviewed March 1, 2018

    I just turned one of my kids’ bedrooms into a closet. It was like two big closets and then a big island in the middle with a couple of jewelry drawers. And it's all open and no doors. The designer from Closet World was wonderful and she spent a lot of time here. I was surprised. She drew up everything so that I could see what it would look like. She was really good. The installer was a really nice guy. He did it within a day and he cam back another Saturday, but he did a terrific job. Everybody was great from beginning to end. They were very professional and worked really fast. I would recommend Closet World to anybody.

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    Installation & Setup

    Reviewed March 1, 2018

    Somebody introduced me to Closet World and I like it. I had a garage closet installed through them and the designer was good. I’m very satisfied with them.

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    Reviewed March 1, 2018

    I had Closet World install cabinets in the garage for my excess kitchen stuff. The closet organizer and the installers were very good. I was very satisfied and everything went well.

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    Installation & SetupStaff

    Reviewed Feb. 28, 2018

    I like the designer, the time that she spent with us and going through options. I was impressed with her idea and the options that she gave us. I've used Closet World twice already and she has helped me before too. The installation went pretty smoothly and I’m happy with Closet World.

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    Installation & SetupStaff

    Reviewed Feb. 28, 2018

    I had a closet with shelves and drawers installed in the master bedroom by Closet World. Their designer was great. She went straight to business. She explained the product and drew us the design she felt that would best fit for our need. She knew what she was doing and was right on. The installer was amazing as well. When he came to the door, he took his shoes off. Nobody asked him. He just automatically took them off. So he did the whole job basically barefooted. In my family, we have to take our shoes off when we come in the house. But my own kids when they come visit the house, they don't take their shoes off. So for this guy to come and take his shoes off, that spoke volumes.

    My wife and I had to go to L.A. that day and he was able to finish the job before we left. We were supposed to leave our mother-in-law in charge of everything. But he finished the job and it was great. Everybody that I dealt with even after the installation was great too. I spoke with the manager and he's pretty awesome. The only thing, I just hope the drawers were a little bigger than what I got. But it is what it is. I would definitely recommend them.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Feb. 27, 2018

    I got a flyer from Closet World in the mail and I called for a free consultation. I just moved in and I needed a new closet. My original intention was to get different people in to do estimates, but it didn't end up happening that way. I spoke to somebody on the phone and I told her I didn't want to do a whole closet remodel. I just wanted to change the level of one bar. She said it was no problem and that somebody could talk to me about that. The designer came out and she was very pleasant, but she said they didn't do that. They only did major closet remodels. So, I was misinformed from the get-go.

    Then, the installation guy showed up. I thought all the stuff was supposed to be custom made and then brought in, but he had to do quite a bit of adjusting and sawing because it didn't come completely custom fit. At one point, he was going to change something on the design 'cause he got confused with the drawing and I explained it to him. Thank God I was home and I didn’t have them show up when my mother was there because we would have had a whole different design.

    There was also an issue with the way he was ripping the stuff out. There was a little bit of damage done in one of the drawer frames as he was moving in and out. I also didn't realize this, but my designer didn't tell me that when they rip the stuff out and then they put the new things in, you're going to have evidence of the old system as far as how the walls look. There are holes and mismatched paint, and there's no mention of that at all. In your mind, you think you're going to have a sparkling, beautiful final product. And the room doesn’t exactly look like that because of the way that the walls and stuff look like when they're done demolishing the original part 'cause the new stuff doesn’t entirely cover it.

    Also, the designer didn’t build it to fit the whole custom alcove area. When I called her about it, she was pretty defensive. She was like, "I tried to save you money and I did everything to keep it the way I could." I appreciate that, but I would have liked to have the option and I wish I would have known that we weren’t entirely going to utilize that because now, things are not fitting like they should. They also didn't tell me that they were not going to take away the old shelving. If you want them to take it away, you have to pay them $50. There were also shoe racks that were supposed to be slanted, and they're flat. I can live with it, but I specifically pointed to the picture and said I wanted that shoe rack.

    Then I needed some additional shelving. When I called to order the shelving, they said I had to call the rep. I called the woman that did the designing and she told me I was not going to get the discount that I originally had because that sale was over. In order for me to even get the discount that they were currently offering, I had to order $500 worth of shelves. That's a lot of money to spend. I called the supervisor and he got back to me the next day. I missed the call, and there was no follow-up from him. Overall, it wasn’t a great experience and if I had to do it over again, I probably would have done my homework and maybe gotten some estimates from other people and read reviews.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Feb. 27, 2018

    Everything was great with Closet World. Their designer was friendly, quick, and very attentive. We had a closet and a shoe rack installed and their installers were very clean and thorough. If you're looking for something that's easy, simple, and affordable, Closet World is the place to go.

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    Installation & SetupPriceStaff

    Reviewed Feb. 27, 2018

    I looked up Closet World online while looking for a custom closet and they had a good sale going. Their designer was very nice, pleasant and knowledgeable, and I got custom closets with some shelves and places to hang clothes in the master bedroom. I didn’t get any more estimates because I was pressed with time but it turned out not to be cheap. The price was at least $500 more than I expected it to be. It’s over 40 percent off yet I ended up paying so much. The house was empty as it is being flipped, so I was happy that the guys came and installed it and there wasn’t a problem.

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    Installation & SetupStaff

    Reviewed Feb. 27, 2018

    I had Closet World install their basic but very high-quality line. Their designer was very helpful. She put together a design that we were skeptical about but it is handling everything that we need at the moment. The guys came out and installed it in one day. We're very satisfied with the product and its quality. I'd recommend Closet World. In fact, we wanted to order a couple of valet rods and a tie bar from them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 26, 2018

    We were looking to put a closet in our bedroom. We liked the fact that Closet World would help us find the closet because space was a concern. And the rep was very knowledgeable and we felt comfortable that they would do a decent job. However, there was a mix-up. We had told them that they needed to be done by Friday at 5:00 o’ clock because we had something else that we had to do. Then they told us that the installer would arrive between 2:00 or 4:00 pm on a Friday afternoon.

    We really needed it installed and we had waited a month, and then they said okay but then it was going to be another month. And they were like, “I’m sorry, sir. I didn’t have it in my notes." So we called the salesperson and they got involved. And basically, they just had to switch. All they had to do was call the other client and say, “Would you mind if they come on a Friday afternoon versus a Friday morning?” The other client said that it didn't matter so they ended up coming Friday morning. Kudos to that sales rep because we were pretty discouraged. We’ve been working with this remodel for a year. It would have been really difficult. And she did remember that we had told her that anytime but after Friday at 5:00 o’clock. And so, she had it in the notes, but it didn’t get put in. But the installation went fine.

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    Reviewed Feb. 26, 2018

    I had a closet installed in our bedroom by Closet World. It's 50% off. The designer was informative and the installation experience was good and quick. It's okay to use them but research first from Home Depot because it's similar.

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    Reviewed Feb. 25, 2018

    Closet World had a good deal so I had them install all the closets in our house. Their reps were very nice and the installation was very, very quick. My experience with them was good. I would recommend Closet World.

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    Reviewed Feb. 25, 2018

    I had Closet World products done in the master closet and over my washer and dryer in the laundry room. They're of walnut wood and they're of good quality. I'll tell friends that the those products helped me get organized. I'm happy with them. Also, the installation guys were unintrusive and quiet. They came in and just did their work. Everything went very smooth. I'd recommend Closet World.

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    Reviewed Feb. 24, 2018

    I used Closet World 10 years ago in my old home. I liked what they did for me because the closet looked nice in our garage and it lasted longer than I thought. And even though the old house is 10 years old, it still looked new to me. So recently, I got them again to install a garage closet in my new home. Their designer explained and went over everything with me one by one. She also called me back with the price negotiation. The installation was good as well and was done in three hours. I would recommend Closet World.

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    Reviewed Feb. 24, 2018

    I went with Closet World because they were the first one’s I thought about. I had them install their products in my garage to hang my extra clothing. The products were fine as well as the designer I worked with. I had exactly what she said I would get. The installation went okay and the installers were on time and got the job completed.

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    Reviewed Feb. 23, 2018

    We liked Closet World's pricing and product. But the biggest selling point for us was their designer. The gal was very informative and wasn't like a pushy salesperson. In fact, she recommended some things that helped to save money as opposed to just trying to upsell everything. So, we really appreciated that. She was very engaged and understood exactly what we were looking for after we explained to her what we were trying to do. We had them install a full walk-in closet for us and during the installation, there was one shelf that came in white for whatever reason. We ordered a brown wood color and everything was fine except for that shelf. So, they had to install the closet that way, then they come back a few days later and replaced the white shelf with the right one. Other than that, we had a very good experience and we're calling our salesperson back again in a couple of weeks to do three other closets.

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    Reviewed Feb. 23, 2018

    I had five closets redone by Closet World. The installation process was easy and they have a smart installation team. Their designer was great in person but terrible in functionality. She placed drawers behind doors and you can't open them. She didn't think through the sizing of the drawers and she tried to rush through the entire order of all five closets in one day. We had a problem a year later where almost all the drawers were broken, and we ended up talking to the same person and then the same team.

    I asked them to come out and then the manager told me that I must have used the product wrong. He told me it would cost $180 just to send someone out to my doorstep, plus the cost of any changes of the drawers. I paid because they had to come out because the drawers were useless. It would not even close and one of them ate a $360 dress that was hanging on one of the racks and tore it to shreds. I couldn't just have a contractor to come out for any of the specific racks. They're very specific to Closet World. I wish I'd paid a couple thousand dollars more and gone with someone else.

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    Reviewed Feb. 22, 2018

    Closet World was wonderful and they did a great job. I had cabinets done in my garage and over my washer and dryer. The installation went very well and it was very neat. The team was very polite and they picked up after themselves. I also liked the fellow I spoke to, Steve. I live in Las Vegas and he was also here so he came out. I had a great experience.

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    Reviewed Feb. 22, 2018

    I've used Closet World in the past. It was a name that was familiar then and because I was happy with them, I chose them again this time. We had a closet redone in the master bedroom, the pantry and the kitchen. In the kitchen, we had no pantry so they created the shelving unit. And then in the bedroom, they added shelves in one of the custom units. Their designer was friendly, listened to what needed and developed a design that she thought would meet our needs. However, the installation was horrible. I'm not happy with it. There are still some things that needed to be changed.

    Apparently, when the design was done in the pantry area, the space that was needed was not taken into consideration. The installer was prepared to leave then and said he couldn't do the job. We let him know that we need it and that he would have to come back. We asked him to call a supervisor which he did. I talked to the supervisor and we were able to make the change. The installer had to cut the existing shelves that he had because they were not cut properly, they were a bit too small. Also, the door for the pantry doesn't close so I called back to express that too. At this point, they're just waiting for me to get back to them and let them know how many shelves weren't cut properly so that we can set another date for them to come out. Overall, Closet World did a wonderful job as far as creating additional space. There may be some challenges but they were able to expand the space that you need.

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    Reviewed Feb. 22, 2018

    Closet World had what I wanted and their pricing was the best. We had them install a closet unit In my daughter's bedroom. I love it and it's great. Their rep was great that's why we went with them. The installation team was great too. They cleaned up very nicely. So far, everything went smoothly. I was very happy with my experience with them. I have referred them.

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    Reviewed Feb. 21, 2018

    My husband and I moved into a brand new house and we wanted to do a built-in closet. Closet World then was having a 50% off promotion and the timing worked out for us. I also shopped at Home Depot and Closet World turned out to be the better deal for what it was going to cost us to install our own closet and buy it from Home Depot.

    Our designer was Britney and she was great and friendly. I like her personality and we got along. She drew up a simple and perfect design for us and I appreciate that. I had shelving and a couple hanging poles installed in our master bedroom. And the installation crew was super friendly and very respectful. They introduced themselves and every once in a while I would go in the room to see how they were doing. They got it done in an hour. It was pretty cool. Also, they cleaned up after themselves perfectly and they did a great job. We're very, very happy with what we have right now and I'm a very happy customer. Whatever Closet World is doing, they should keep on doing it. I recommended them to a friend who came to my house. I showed her my closet and she really liked it. I gave her the website and name of the company.

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    Reviewed Feb. 21, 2018

    The installer from Closet World said my payment due was $10.40 and he needed my check. I told him I'd pay him when he is done. He went outside to the truck and called his supervisor. He then came back to me with his cellphone and said his supervisor wanted to talk to me. I got on the phone and it was Harry. I dealt with him before. He also told me what our balance was and he kind of backed off with my husband, but my husband had to have some harsh words with him.

    We don’t have a problem with paying before the work is complete which is, I guess, contractor’s rights and rules in California. But he should have stated it before we signed the contract. It’s what disturbed me. The first time they came out, they were missing a basket. They got upset when my wife said we'll not pay them until the work is done. They said they are going to demand payment. They can’t do that. It’s not a good practice to do and is unethical behavior. You don’t have any trust in your customers? Why should the customer have any trust in some of the work that they did? We said if this is the way they are going to do business, we'd get somebody else to do the rest of work. They have done three closets and we have one more, but forget it.

    I also wanted the doors to match the doors in my house. I found the doors and emailed it to the designer and she said they can’t do it because apparently it’s not in their catalogs and they call them custom, but they really aren’t. So I had to get a door company come out and do my door before Closet World got to do the closet. It was disappointing to me. The other thing is that when they do the install, they don’t use anything to fill in gaps. So we have gaps at the baseboard at the bottom of our closets and a gap on one side of the master bedroom closet. They put in what they have and that’s it. So there isn’t quality.

    I also made a mistake with the glass door color for the bathroom. The installers had come out but didn’t have the top piece for the slider so I called to see if I could switch it to brass nickel but they said they wouldn’t do it and I have to buy new doors. Then the designer made a mistake with figuring out the space so we had to switch and get a different kind of basket.

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    Reviewed Feb. 21, 2018

    The project was shelving for the garage and some closets for the master bedroom and the guest bedroom, and I decided to go with Closet World because we like their workmanship. The designer came and we were happy that she spent time with us. She went over the details and the drawings and then gave us a lot of options and that was how we decided. The installation was good, as we expected. They promised three days and then they were done. They didn’t spend too much or too little time, and the crew was pretty good. It was a great experience. So far, things are working good. It's a nice product and I like the quality of it. My friends have come after we got everything installed. One thing I like, and they also like, is that it's got a good solid feel. I like the way it's constructed and the way it works.

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    Reviewed Feb. 20, 2018

    I dealt with Closet World about six years ago, and I had them again because I wanted the same kind of closet installed. The designer we got this time was new and not very experienced, but he was anxious to please. The design idea was good, and the materials that they used were really first-class. But when they came out to install after the order had been placed, there was a screw-up with one of the colors. So, they didn't install it and they had to take it back. They came back a week later and everything was right the second time. It was just a tiny entry hall closet and it wasn’t a big installation, but they did a nice job. I would recommend them.

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    Reviewed Feb. 20, 2018

    I had two closets done by Closet World. The big closet is for all my clothes, drawers and shelves and then the other closet, I’m using for storage and coats. The designer was very nice and I really liked him a lot. He took a lot of time with me and he knew exactly what I needed when I told him what I had. The installation was very quiet and the installers got down to it. In about four hours, they were out of here.

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    Reviewed Feb. 20, 2018

    I am not satisfied with Closet World. The installation schedule was all messed up, and the designer was not professional. She made a mistake with a lot of the pieces so we had to do it again. She also missed a few pieces, so we had to wait another three weeks in order to complete all the installation. We put some drawer and next was the hanger. But I can't open if we opened the drawer and we hang in the closet. She didn't calculate, and the measurement is a little messy. It was not what I wanted. And I had to call more than 10 times complaining about the installation. Closet World did a closet for my parents and it looked really, really nice and that's why I ordered from them. But the product I got was not that satisfying and I spent more than $10,000 for it.

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    Reviewed Feb. 20, 2018

    I saw the advertising of Closet World. At the same time, I needed my closet and I decided to call them to see what they have. Closet World hires good people. The designer was great. She came to my house and told me everything. She advised me what to do and I have a good experience with her. Also, the installer was an awesome guy. He was very professional and did it very well. He installed it in one day and did it in the morning. It's an outside closet and it's attached to the wall and white in color. The material is very good and I am happy with it. I will refer my friend. I already did to one and she said she'd call them very soon and just install for her closet like mine.

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    Reviewed Feb. 19, 2018

    We had Closet World install a master bedroom closet and an office. The finished products are what they told us they would be and they work fine. They're not the greatest quality, but we knew what we were getting. The Closet World designer was very personable, friendly and helpful. However, the portions could not be put in because of incorrect measurements, and we had to wait a couple of weeks to get the parts. The person who came back to install those parts was extremely helpful and willing to do what we asked. But I felt that we should have gotten some recognition of the issue or a bit more contact from the management concerning the incorrect measurements. Now, if someone would ask me about Closet World, I'd tell them to go to another company.

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    Reviewed Feb. 19, 2018

    I went on the web looking for someone who did window shades, and it led me to another company that called me and said they didn't do that. The work here was done by Closet World, and their designer Cathy was wonderful. Firstly, I had some typical hang-from-the-wall cabinets put in the garage. And then, I had some shelving put in an area that is being turned into a pantry. I also turned one of the bedrooms into an office for myself, so I had some shelving and then a stand-up desk put in. The desk they made is a flat piece that matches the desk in the office.

    The installation was fabulous because they called me the day before they were supposed to come and said that they'd had a cancellation, and they asked if they could come a day early. Two guys arrived, and they explained what they were gonna do. They had to cut out some baseboards, then they got started and worked on the two pieces inside the house. And then, another young man showed up from down in the city and he did the garage cabinets, and they were out of here by 4:30. I'm living in Northern California and we've been devastated by the wildfires. My home burned down, and this is a new house and everybody's so busy. So, to have somebody come a day early was a real bonus. And they were very nice young men. A couple of people I know who also lost their homes have already contacted Cathy.

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    Reviewed Feb. 19, 2018

    I inquired with Closet World before so they have my phone number in their system. They had some promotion wherein they had a good price and they called to schedule an appointment. I ended up having them install products in the laundry room and garage. Their designer has knowledge and it was nice trying to figure out what I needed to be done. He did what was according to what we were paying at the time. But if I were to do it again I might do it differently. But the installers were nice. They came and did the garage first. It was raining heavily and it damaged the cabinets in the laundry room. They told me that and they set up a different day to come back, which they did. And it was fine.

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    Reviewed Feb. 19, 2018

    I have no issues when Closet World guys first installed my cabinets, but after service was awful. Two months ago, I had them uninstall and reinstall back the cabinets. But they messed up all the appointments time. It was a bad experience. One time I made a Friday appointment and they didn’t show up. So I called them and asked why they didn’t show up. I think it was because they messed up with my other schedule ‘cause I told them if I want to reschedule to reinstall the cabinets, it would take more than two weeks. So, I said we schedule uninstall on Wednesday and reinstall on Friday. The reason that I need to uninstall and reinstall back is because I had to do some gas pipe behind my cabinets. I have people coming in doing the pipes on Wednesday afternoon and then Thursday we have the permit city come in for approval and I’ll have Closet World coming back on Friday to reinstall the cabinets back.

    But on Wednesday, they did not come. They said that it made the schedule all stacked up. That’s fine and I told them we make it Friday then and that I'll pushed back my other workers to probably a week. Closet World came on Friday to uninstall everything. And I think I had an appointment on Tuesday afternoon between three and five for them to install it back. I had to leave work early in the afternoon to meet the guy, to open the garage door, but he never showed up. I called the manager. They're supposed to come after work but the worker thinks it's after hours. He had personal issues and he didn’t come. I don’t know if it’s a decent excuse.

    But that's fine and after that, we scheduled another appointment. And that’s when they came finally to install my cabinet. So, that was awful and they collected 100% of the fee. They didn’t even compensate my personal time to not go to work for two days, wait for them and nothing came in. And I have to reschedule other people’s schedule. So, I don’t think I would refer other people to Closet World.

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    Reviewed Feb. 18, 2018

    Closet World did some business with my church and I told the designer I needed her to come and figure out for me what some garage cabinets would cost as far as what I wanted. So she came by and quoted me a cost. We had some issues with the church so when she came to do my cabinets, they made sure that everything was put in correctly and they turned out fine.

    She did almost like a blueprint and because my garage is unusual than other garages, the cabinets were put in and they left them under the bottom because of the way the garage is built. So they're not on the floor and that's a good thing. The installation was good too. They knew what they were doing. They were busy but I asked questions when they weren’t doing certain things and they answered them. The garage cabinets look very nice and I may have Closet World back out here again for my closet in my home. Also, different people have come to the church and seen the two rooms that they did. They say, "Oh my God. Who did this?” The rooms are great and there’s a big difference with the previous. I tell them Closet World did them.

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    Reviewed Feb. 18, 2018

    We had a closet installed in one bedroom by Closet World and everything was okay. One person came to do the installation and he was professional. He mentioned something about the measurement not being right so he had to do modifications. The wall that I ordered didn't quite fit, so they had to tear up some of the drywall to get it to fit and I still have the big hole in it. It can't like fit in where it was supposed to go.

    The closet installed was okay. The only thing is I thought it was priced too high. I paid $1,900 and it was very basic for the price. I got a lot of feedback from a lot of people telling me that I paid too much, especially my husband. He said that was very overpriced because he was showing me what other people have. But the lady didn't give me the price breakdown so, I didn't know what I was getting. I was just like, "Okay, I want this and this and that." They don't have a labeling and I didn't have a list of prices. There should be a like a price break down so somebody can make a choice and not be pressured.

    I only got one estimate and that was it. And I didn't know about other companies. I ended up finding out that there are other companies out there doing the same thing. Get what you want but get three estimates and then go with the best pricing. The experience wasn't bad. But I could have gotten a better deal than what I got.

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    Reviewed Feb. 18, 2018

    I picked Closet World ‘cause I knew that they specialize in closets. Plus their prices are excellent. I had them do framed mirror closets with a gold plate and it's really beautiful. Everybody that comes by loves it, and it's a far cry from what I had. The designer and I talked and he was very efficient. Also, the installer was good and it didn't even take him long. He put the double-sliding doors in and they slide real good. I would recommend them to anybody.

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    Reviewed Feb. 18, 2018

    My parents and in-laws had used Closet World before. I got two estimates and I had Closet World install an office, which was like a study, a desk, and cabinetry. The designer was very great. She spent a good amount of time with me in designing the room. We went through a few, different tweaks of the layout and she had to do everything by hand, but she was very patient and thorough in going through the design to make sure that it really met my specifications as to what would be easiest for my kids to maneuver in, with such a small space. Initially, there was just one man working on the installation, but then eventually, someone else came to lend assistance with the upper cabinets. They were timely and very thorough, and they did the project within the allotted time.

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    Reviewed Feb. 17, 2018

    We had our kitchen, upstairs closet and book closets done with Closet World and we are currently going to be getting the garage done the next month. I have no issues about the quality except that they never called me when they want to install it and that was a very big issue for me. We weren't ready and the house wasn't ready. No calls were given and my cellphone number was there. We had just returned from vacation and our designer, who designed the closet, knew the day we've said we were out. But the installation guy was good.

    Closet World also used my account without even asking me and they directly took money from my bank account for $1,117 and it hasn't been returned yet. Nobody has called us regarding that. We had not written anywhere that it could be direct deposited but they did that instead of just submitting the check, like normally companies do. And then another same amount was again withdrawn the next month without any information given to us and for what reason because we had already given one check for that amount. So I'm quite displeased with the way they've done this. My bank has said that they're going to refute that. Closet World needs to send the whole amount of money back to our account.

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    Reviewed Feb. 17, 2018

    My wife did lots of the purchasing from Closet World. We installed a dresser and we had a friendly interaction with Closet World's designer. The installation was an adventure. The first installer was unable to complete the job. He worked long on it and just couldn't get it right. Everything was misaligned. The drawers weren't tightly fit together. So a few days later they sent out two other people who were able to finish it. In case a friend asks Closet World I would tell them about the issues we had. I'm not convinced that it was worth the added expense of having it custom-installed rather than just buying one and moving it in.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Feb. 17, 2018

    A Closet World representative came out and I agreed. The designer was awesome and calm, and she knew her product. But the installation experience was a different story. They were not very good at scheduling the appointment. They called me and said somebody would call me to schedule it. But nobody called me to schedule it. Then when I called and complained, ‘cause I had asked the first thing in the morning, they were like, “Oh, well. Blah, blah, blah.” They were not organized.

    They were very fast when they installed the five sets of closet doors and four closet organizers in the bedroom, and an extra set of closet doors somewhere else. However, they installed them backwards. I had put in a change order and they didn’t get the change order. So, they had to come back out again and switch them around. And it's very expensive. I’m sure I could’ve done it for ¼ the price myself, but I wasn’t willing to do it. The project looks wonderful. But I would never do it again. I wouldn’t recommend Closet World.

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    Reviewed Feb. 17, 2018

    The product I got from Closet World was a closet and it was installed in the master bedroom closet. I liked the dynamics between the artist and the builder. They were both very knowledgeable. The artist was very quick, and he was very personable. The builder was really quick as well, and he put up a quality product. He was also on time. He came in and assessed the workplace which was empty, then we laid some tiles down. He got the job done and it looks really good.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Feb. 16, 2018

    Closet World was the first one I called, they came and I liked the deal that they gave me. I had them install a bunch of shelves to put hanging things and shoes in off of my master bedroom. The designer asked me and my girlfriend what our needs were and told us what the best fit was. He designed it well and showed us what we were going to get.

    Also, the installation was very nice. One of the problems that I had was that the designer told me that I had to gut this down, so that’s what I did. But he didn't do a good job explaining what it was going to look like. For some reason, I thought it was going to be all enclosed and covered, and when the installation team came down, they said the room was not ready for installation. I couldn’t wait so I told them to go ahead and install it anyway, but they were really good about explaining that it was not going to look good once they were done because the room wasn’t ready.

    Overall I don't like the final product and I wouldn’t recommend it. I have to do some more work to it. Closet World did a good job of selling it, but the end result was nowhere near what I thought it was going to be. If I had known that what they were going to do was just put up shelves, I could have gone to Home Depot and done it myself.

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    Reviewed Feb. 16, 2018

    I had a closet in the garage done by Closet World and the designer that came out was very sweet. Also, the installers were very good and professional. They knew what they were doing. I'm gonna have two, possibly four, wardrobes done and they've already taken measurements for the two. It would be perfect if I could get the same installers.

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    Reviewed Feb. 16, 2018

    We wanted to get closets designed and installed downstairs, and we wanted something more professionally done that would last longer. We had another company come in and they were way cheaper than Closet World but we went with Closet World because we liked the girl who came in here and helped design everything. She was very nice and extremely helpful. But there were some details that weren’t brought to our attention and these were details that one doesn’t really think about until stuff gets installed, like moving electrical fixtures and blinds. These things were in my office the whole time but we didn't go over them and being a first-time user, there was no way we would have known.

    They came to install and when they set up, the installer said they could install but they would block all of the outlets. I needed to get someone else here because they couldn't install anything until those were moved. We had to call five different companies to see if someone could come in at 5:00 am the next day before Closet World's installers came back. And then we had to get someone into the office to open for them. That whole deal with the outlet was a big issue and the electrical work ended up costing us a fortune.

    They didn’t talk to me about the blinds either. I also have these custom blinds in my office that are now sitting on top of my desk because they can no longer go all the way down. That was something that wasn't explained. I should’ve paid more attention to the depths of shelves too. It’s a custom unit and I can’t fit a regular folder in there. I have to lay it out weird. These were just minor details and these things aside, the installation and the design were great. The crew was efficient and fast too.

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    Reviewed Feb. 16, 2018

    I found a Closet World advertisements in a weekly mailer and I called. They came and they showed us their products and we said yes. The deal was in our price range so we just went for it. Their designer came to our house, showed us the products and our options that were available. She measured and everything she has to do, gave us an estimate, offered us our options in payments and we decided and set up a date. It was fast and took them a few hours and they were done when they came to set up. The installer were great too. They knew what they were doing. They came in and we pretty much left them to do their job. It took them maybe at least a half a day and they cleaned up perfect. They did a great job and it looks beautiful. I would highly recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 15, 2018

    I'd used Closet World before and they were professional, they did a fabulous job and everything was absolutely perfect. However, my most recent experience was not very good. I did an entire wall unit with the closet and the interaction in the very beginning was great. During the installation, they had one person. It was a large job, but that's how they work. I paid 50% upfront, and then the first 5-minutes they were there, they wanted the rest of the 50%. I said I would like to pay when the job was done, and they said that once they dropped the product, they had to be paid. I talked to the dispatcher, Andrew, and I said I needed to be assured that this job could be done in two days. He said, "You have my word."

    Friday the installer came back and he was three hours late. He had told us he was going to be there at 9:30, but he got there at 12:30 and at that point, he told us that he was sent to another job before he came to us. But then, they go to put the drawers in and the drawers didn't fit, so he said he was going to come back Monday. We all work, so I was taking off the time. But Monday comes around, I got a call and the installer was sick. So, I waited around on Tuesday, he came back in and finished the job. I looked at the very top of my molding and there was a big crack. They didn’t cut it correctly.

    Today is Thursday and I tried to coordinate with Andrew about times to get together, and I didn't call him back in time as he was booked for other things today. According to him, he was going to have it completed in two days. That was the 24th and 25th of January and now I'm at February 8th. I can't continue to wait around all the time. I told Scott, the sales guy, about the big crack 10 days ago, and he said he was going to get with his boss and talk to him about it. I don't even hear from him anymore, so it's not very good follow-up. I've given them plenty of times to make it right. At this point, I'd never use Closet World again.

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    Installation & SetupStaff

    Reviewed Feb. 15, 2018

    My parents had got something installed by Closet World probably like 15 years ago. I had some drawers, some shelving, and some like to hang your clothes in one room. The designer was good. She came in and she was really super nice. I told her what I thought, and then she explained how it really would not work and then what she was saying made more sense. Then, she came up with a good design with me. She wasn’t pushy or anything. The installation team came in and did what they had to do. they were friendly, but we just let them work and it went well. That I highly recommend getting closet done by them. I didn’t have anything else, but I'm sure everything else is just as good.

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    Installation & SetupStaff

    Reviewed Feb. 15, 2018

    I had Closet World install a master bedroom closet and some garage cabinets. The interaction with the designer was great. When we first did the job with the designer we told her that if she could better the installation date that it would help us out, and she did. She was able to do that within a day or two. They called me back and they confirmed an earlier install date. The person showed up on the earlier install date, but he only brought half of the material. And it was almost a month and a half before they came back to finish. The original install date was December 18 and they didn’t make it back till middle of January.

    The person that I was dealing with for scheduling handled it very poorly. He could’ve made some adjustments. He could’ve got me finished, but he had other pressures from other places, and I had to sit in the back seat. I shouldn’t have paid them upfront. I should’ve waited till the installation was complete. There were some parts from the order that were missing, and then I had ordered some additional parts. If they would’ve finished the installation when they started it, it would’ve made a hell of a lot more sense and they probably would’ve made some money on the deal, instead of driving out there three different times. I’m happy with it in the end, but it was a rough road getting there.

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    Reviewed Feb. 15, 2018

    Closet World had done some work about three years ago and I had them add on some shelves to it. They already had all my stuff on file, so they knew what they had to do. The installer was fine. He measured, cut it and put it in. It was easy and everything was good.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 14, 2018

    I ordered a bookcase from Closet World in December and then they promised me to complete it by the 5th of the January. I relied on that completion day and then signed the contract. They have visited my home about four times already but still have not finished. They would call me to stay home. They scheduled the green light. I have to be absent from work waiting for the installation. So it bothers me. I never experienced this kind of customer service before. The worst experience I ever had. I even complained to the Better Business Bureau. The designer talked to them and recorded it. They never return my call or return my text after they got my order. Don’t even deal with this company. This company’s damned.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 14, 2018

    I tried California Closets and the quality is about the same with Closet World but Closet World's price was a lot lower. We got a closet which was about 12 feet wide altogether and the drawers and the hanger for hanging the suits and dresses. It had the soft clothing drawers which were nice. The designer, Cynthia, was helpful and gave me some advice on other ways of setting up the interior design of my condo here. And the installers, Rico and his assistant Manuel were very polite and very efficient. They did a very nice job and it was quick. It was a very convenient and a nice upgrade of our closet.

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    Installation & SetupStaff

    Reviewed Feb. 14, 2018

    I have two en suites in my house and I both had them done so that I have the biggest closets. One bedroom was too small for a big dresser so I had two drawers put in. They were double-hung drawers, and next to that were shelves and then double-hung closet rods, and shelves on the other side of that. The designer knew what she was doing. I told her what I wanted and that's what I got. I told her my biggest wish was to have all of my clothes available and I want to be able to walk in and look at all of them. And she understood what I was explaining. Before the installers came, I did what they asked me to do and made sure everything was down and patched. They knew what they were doing and the installation went very well. I'm very pleased with what I got, and I've recommended Closet World to other people.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 13, 2018

    I felt that Closet World was a trusted name and I had them do a closet in my bedroom. I liked the closets that they completed in my room but as far as the service, it's bad. They haven't finished in my kids' room because the designer messed up pretty badly. When the installers came to build, they tore out my organizers then put their own in. I don’t think the designer understood what was supposed to be done. They did the bedroom right and they should have gotten them all the same in the other room. I was very disappointed and they have to come back out.

    It's been three weeks now and my closets are torn apart in my kids' room. And they didn't call me and keep me informed about when they're going to come. I had to call them. And the designer was very rude when I called her and let her know what I wanted. My husband took pictures and I told her, "Is this what it's supposed to be? You ripped out closet doors and left it open but I already had organizations. Why would you think that I would want to pay $2,000 for ones I already have?"

    They're coming back to build it out, finish it with the drawers and the full clothes cabinet. But their scheduling department when I talked with them, they think it was an inconvenience for them but they were the ones who got it wrong. They still haven't called to let me know if they're really coming on Friday or what time. I'll have to call them for that.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Feb. 13, 2018

    We had put in a closet in our house and we were trying to figure out the best way to set it up. We had no idea and we saw an ad on what Closet World offers. They’ve also been around for a long time. What I really liked was the fact that the representatives were very professional and they came when they said they were going to be here. We didn’t have to sit around and wait all day.

    But when they were going to call back to set up the time. They actually called just to confirm that we were going to make the appointment and then they said they were going to call back again to give us the time. I waited for them to call me back but they didn’t call. I called the office and the rep said that they would call me back between three and five. But that process was unnecessary. I was already on the phone with them. It would have been effective to just say what time would be good. They should do one phone call to confirm that you’re setting up an appointment and do everything a one time. That would be better as opposed to three calls.

    The designer was awesome though. She came in and measured the whole closet. She gave us a couple of ideas and we tweaked them a little bit. She was very responsive when we told her like what our needs were. She really took the time to listen and she made sure that our needs were going to be met, in terms of the amount of shoes and clothes we had and what kind of storage we were looking for in the closet. Then she came up with a good design that my husband and I were both happy with.

    We had some shelving put in, as well as some drawers and upper and lower hanging rods, for our walk-in closet in the master bedroom. The installer was good and very efficient. He worked relatively quickly too. Within a couple of hours, everything was done and the closet looks amazing. The quality is nice too. We’re really happy with the way that it turned out. The overall experience was awesome and I have recommended them to my mother-in-law and my sister.

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    Installation & Setup

    Reviewed Feb. 13, 2018

    I had Closet World install a closet in my garage and I liked the guy that came to the house. The installation went fine. We got something done that I needed to get done and I’m happy with the workmanship. I had my concerns about them, but it's all been corrected now and we’re good.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Feb. 13, 2018

    I originally had Ikea. But then because I saw the sales thing I thought I would at least get an estimate with Closet World and see how it compared to Ikea. Closet World cost more but I like the fact that it’s going to be done in one day and it would save me so much time over Ikea so I had a walk-in closet installed with them. The Closet World designer came on time. She designed it so fine. The couple of issues that I had was I wanted this done by a certain date and they didn’t get it done on the time that I asked them to get it done. So that was hard.

    But the installation guy was good. They came and the installation was done in one day which is fine. They ripped up the base part and there’s some marks on the wall but it’s okay. I can deal with that. I was supposed to get extra shelves and I guess the designer didn’t instruct the installer or something. So I didn’t get the extra shelves. They had to come back and deliver the extra shelves. And they did, which is fine, but then because she mis-measured a couple of them were the wrong size. So I had to go back and say, “These are the wrong size.” So the guy had to come back again. I was annoyed that it wasn’t done on time and then there’s numerous follow-ups. But otherwise I think their quality is good.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 12, 2018

    I got a price with some other company and they wanted double. Closet World was under that by quite a bit, so I went with them. The product, considering the price I paid, looks good. It is a 6' by 9' closet, and the quality and trackmanship were good as well. The lady who came out drew the design for me and I like it. She was very knowledgeable, very polite and across the board. The installer was polite, efficient and fast too. They completed the job the first time with no mistakes, and they are really professional when it comes to calling and scheduling. My wife and I are happy. 5 stars on all of them.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 12, 2018

    I talked to a bunch of people and Closet World was pretty responsive in getting somebody out. They did a walk-in closet and a basic sliding closet installation. The designer was very helpful and followed up quite a few times. She came over and we also talked on the phone a few times. She came up for another time and then we agreed to move forward. She seemed really knowledgeable. Also, I was really impressed with the guy who came in for the installation. He worked as quickly as he could. He was very communicative and very nice. He cleaned up and took care of everything. I liked him. I was happy when he left.

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    Staff

    Reviewed Feb. 12, 2018

    Closet World was running a half-price sale. I had them install a bottom of the line melamine shelving in my clothes closet. Closet World's designer was wonderful. She came in here and she stayed until she had the whole thing down on paper, and what made me pick them was that she sat here and did it right in front of me. She hand-drew everything. The installers were great. They were here when they were supposed to be, and they did everything they said they were going to do.

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    Staff

    Reviewed Feb. 11, 2018

    The Closet World designer just came and we told him what we need and he kind of put the design in place. We reviewed it, made some modifications and he submitted the order. I had closet shelves in my bedrooms and I had some storage shelves in the garage. I wouldn’t complain about the crew except they missed on a couple of things. I still haven’t received the final shelves from them that they were supposed to send me and it’s been more than a month. I have contacted them twice and then I got too much busy with my work. And when I get free after office hours they’re gone. But overall it was a good experience. I would recommend it. The professionalism is what I liked.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 11, 2018

    I bought three closets from Closet World, one for the master's bedroom and one for each of the kid's room because of their pricing compared to other companies.

    The quality of their product is extremely well. The installation was done extremely sloppy. Everything is horrible about it. They’re actually coming to fix it and I don’t like them at all. Also, I didn’t have a good experience with the designer. Her layouts was not very useful. The supervisor came out because of my complaint and he changed up her design, and he’s going to be redoing two of the closets. He’s been great and he’s had some wonderful follow up. He’s the only piece of the Closet World experience that I’ve liked. I wish they used a computer like California Closets to show you the design digitally. They showed the design on a piece of paper and it didn’t match up to what they actually put in. Because of my initial experience and having to go back to call them to fix it, I wouldn’t recommend them.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 11, 2018

    One of my siblings had some work done with Closet World a few years back. They've always been an option for me and since I wanted the job done so fast, they were the first person I reached out to. The designer was okay. She let me know right off the bat what Closet World do and don’t do, but I didn’t really know what I was getting into. On the other hand, I did not get the installation date that I wanted to even though they guaranteed that they have same day installation. They had the two-week installation pushed out after the account was paid off and I paid within three weeks of estimate and the measurements were taken. I couldn't get my appointment until a month after.

    Even though we did sign a contract, I was contemplating whether I wanted my closets to be a color, and it was going to be between white and dark gray because that's the color of my room. And, three weeks prior to the installation, I want to change it back to white because it's $56 more to get the paint. And they said that I couldn't change it even though as part of the payment, there's going to be any changes to this account. And I let them about it but they wouldn't let me. So, that was a problem after that. I had to hire someone else to gut the closet because I was under the impression that that's what Closet World does. They take out the original closet and replaced it but I had to hire someone else and spend more money on top of what I already spent to buy the closet to take the original closet out.

    That was discussed initially and I didn’t have a problem with that part of it because the shelves of my closet had to come out to extend it. What I wasn’t fine with was after the closet was installed, which was almost $200, it's like the standee. It's not even a full closet. There's no bottom and there's no side. The only thing that we discussed was there was going to be no backing. So, I understood that. I had to put wallpaper or paint to it but there were no sides. The measurements were really weird after the fact. I had a guarantee from the person who did my measurements and the estimates that I was going to be able to fit all of the things that were in my original closet into the new closet. The storage wasn’t as good as it was. The closet that I had before was called a Pasadena style closet. So, I have storage at the top and once that closet was out, there was no more storage.

    I had to rely on the new closet space and I had only 12 inches of room, of shelving. I was already set back from that and so the last few weeks, we've just been going back and forth about that. There's no bottom. The carpet from the original closet is still showing which is unacceptable because that was one of the problems. But when I put a whole new closet in and I wouldn't have to worry about it. My experience with Closet World wasn’t that good because my closet is still not the way it's supposed to be done. I only got a closet installed for my bedroom in the house and if that went well, I was going to get some other work done but I won't be doing that now.

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    Installation & SetupStaff

    Reviewed Feb. 11, 2018

    Over the last three years, I've had two closets and three cabinets done by Closet World. We've loved the work and how the closets are done. The most recent designer was very patient and she went through whatever request we had and whatever changes for the couple of hours that she was with us. She was very detailed and she gave her own ideas. It worked out well. The installation was good too. They usually get the job done in one appointment. Anything we need to get done with cabinets or closets, Closet World takes care of it. We'll go to them again next time.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 10, 2018

    We found Closet World online and they're one of the first places we called and we set up a time for them to look at our area. It went well so we moved forward with them. We did a home office and our designer was very detailed. There was just one person during the installation and it probably was a two-person job so it took a little longer than they were hoping. He did scar the walls up a little bit so we had to do some repair that was required. But overall I felt like he did a good job by himself. Had he had help it probably would have been much easier. He did have to take one drawer back and make an adjustment to it and then he brought it back the next day. The dresser looks nice. We're satisfied with Closet World. If someone asks me about them I would say it would be worth entertaining and I would compare prices. But I think it's a company well worth looking at.

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    Customer ServiceInstallation & SetupPriceStaffProcess

    Reviewed Feb. 10, 2018

    Closet World had a 50% off deal so I got a closet for the bedroom. The first design girl was good in designing the closet and cost effective, but she was not as much helpful when we had trouble afterwards. But the installer was great. He was very courteous and very professional. But the manager I talked with over the phone was totally opposite. He was very arrogant and very nasty. He said I lied about every word and didn't trust me. The guys stayed here for over two hours trying to put the closet in and he told me there was no labor involved. It was just an outline. I had to get a follow up appointment because there were a couple of accessories that they didn't put in the first time. The whole process took about a month and a half and it was a couple of weeks longer than expected. Don't use them.

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    Installation & SetupPunctuality & Speed

    Reviewed Feb. 10, 2018

    We went to Closet World because of the price and the design that their designer came up with. We got the closet organization system in the master bedroom closet. The designer came on time. We went through a detailed design and planning. And then she drew on everything and then I mean she came back once we confirmed that I wanted to do it. And then she re-measured and made sure of all the details and then we signed a lot of paperwork and then a few weeks later they came in for installation.

    The install day ended up being three days. We had the wrong part so they couldn’t finish some of it on one day. But they helped me take everything out from the closet and then they put it all in, cleaned up fairly well. I’m happy with them. Their quality is okay. They listened to us in terms of our needs in getting a maximum space and they’re maximizing the space for organizing the area. So I recommend them.

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    Installation & SetupContract & TermsStaff

    Reviewed Feb. 10, 2018

    The lady who assisted us from Closet World was really nice. I sat down with her to sign the contract and she was really nice. She helped me out, she explained some things to me and she got it done. The installation crew handled their business and they’re gone. And I like my closets. I got my wife and I's walk-in closet and then my daughter’s closet in another room. I needed more place to hang stuff at and it came out good and some shelves to put my hats and shoes. Everything’s been fine. I would tell my friends to use them and give them some business.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 9, 2018

    I was looking for closet purchases and saw Closet World had a special running 50% and upgrades as a Christmas promotion. I had them do a basic closet, a couple of shelves for shoes and a couple of hangers. The designer was obviously an extremely good sales person, but the experience could have been better. During installation, somebody was sick and they couldn't come, and I had to rearrange my schedule. The next day, they were late. Then the designer measured it wrong. It was off a whole inch and so they couldn't do it, and they had to recut things and redo stuff which was a little bit of a hassle. They botched up a wall and they had to fix it. I wasn’t happy at all. But the guy that got the installers out here really came through. He did a really good job of trying to get everything solved and he went the extra mile. All in all, the product is fine and it turned out okay. For the most part, they do a good job, though I probably wouldn't recommend them.

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    Installation & SetupPrice

    Reviewed Feb. 9, 2018

    We had Closet World five years back for our garage stuff and we had liked them at that time. That’s why we decided to be with them again this time. We got five closets installed in our bedroom, one on the wall and four inside the wardrobe. The designer was okay but did not have all the samples. A little bit more would have helped but that’s a minor point and that was really the only thing that I thought could have been a little bit better. But it was a good and very hassle-free experience. The guys came, installed everything and then went. Their quality is good too. If you manage to get a good discount then the price is okay.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 9, 2018

    We got 50% discount from Closet World, which made it comparable to a couple of other places that we had found -- we had a total three of three other estimates. They also have the installation, and the free and seven-year warranty, which made us decide to go with them. We had a master closet installed, as well as shelving, double hanging rack, drawers and a laundry basket.

    Our designer was fabulous. We did not know and she gave us all kinds of advice and hints. She even went Home Depot with her sample of the wood, color matched the wood, and then gave us the number of the color match so we were able to use that to match for painting because Closet World was not able to provide us a sample of the wood so we couldn't get a paint color -- this is something maybe they want to start doing. The installers were fabulous as well, and were very professional too. They kept in contact with us as to when they were going to arrive. Once they were there, they worked efficiently and they weren't resting through it. Everything was done right the first time.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 8, 2018

    We have used Closet World in the past and that first time was great, so smooth and nice. That’s why I liked them and I went back because they took care of business. They knew how to do business. But this time, it was terrible. A designer came over to do some measurements. We showed what we needed and what we wanted. I told the designer to draw something and get back to me. But it was not the same experience as we had last time and we tried to cancel that order and call another designer to come over.

    I called and we cancelled but they forgot to cancel the order. They put it on for production and they had two orders going on at the same time and with the same measurement. They should have a better way to communicate, like email, so people can respond back yes or no. They also came back and said that we needed to pay more money because they have to change that order. So it was not a very good experience. We've already moved in to the house and we have all the clothes on the floor because we don't have the closet installed. I asked for help to put the closet early and I called six times. I spoke with the manager but nobody responded or emailed back. They said that they can only install for the 21st but I was supposed to have it installed on January 3rd. They were very unprofessional in communicating and contacting the designer. It was the worst experience I've had with Closet World and I'm not sure I'm going to use them again.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 8, 2018

    I got new closet doors for one closet from Closet World, and I also had them do all the household closets years ago. They're the only one I know of that did closets. Everything went smoothly during installation and I had very pleasant interactions with the installation team. Then there was also somebody who called me and wanted to make sure the job was done. The only thing I get annoyed with is the solicitation and they keep bothering me on the phone.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Feb. 8, 2018

    We had four garage cabinets installed. So we had a couple of cabinets covering our small den area and then a couple of tall cabinets in the regular area. The designer from Closet World came here exactly on time and she was very patient. She took everything we wanted and she was very thorough with the design. She gave us a bunch of options. We had a budget in mind, so she understood what could possibly be done to fit us into that budget. The best part was when they finally installed the cabinets and it was exactly how she described it to us. It was very difficult to design for the den area but she was able to do it.

    The installation went very smoothly. The installers called a couple of days before they came out to remind us and they were on time. They installed pretty quickly. One of the doors had some marks on it and the installed had to schedule a follow up appointment. He said the moment he gets back to office he was going to file a work order and then they will come up within a week and replace it. Then they came later on and replaced one of the doors that had some spots on it.

    The only thing that we’re disappointed was that the cabinets did not come with locks because when we talked about it, the thing the designer talked about and some of them in technical language and she mentioned locks. We thought it was basically with a key and a lock, but it's actually something else. So we called again and then they said it was going to cost extra and that it was not their fault. But it should be part of the style and selection and even if it is not, it's not as expensive as those guys had talked about. Overall, it was a very good experience and I will definitely recommend Closet World.

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    Installation & SetupPriceStaff

    Reviewed Feb. 8, 2018

    Closet World had a much better pricing compared to all the four quotes I got and I loved the person who came out. She was amazing and was willing to work with me. She was very personable, polite, friendly and genuine. I could feel her energy and I connected with her right away. The other people I talked to weren't trying to do what was best for my vision and what I was looking at. But the Closet World designer asked me questions, figured out what I needed and what my musts were. When she designed the closet, it was even better than what I imagined. She listened and incorporated all that.

    I had the basic rods and a drawer. There was also a hamper and a tie and belt rack. And above the hanging rods, there were little shelves all the way around the top. The only thing that was not that great is when I open my hamper, it doesn't close all the way so I have to lift up the drawer above it a little bit then make the hamper slide in. Something was off when the guy did the installation. I feel like when he did the drawer, it was a little lower than they should have been by a little bit. The hamper and the drawer were not lined up evenly on the edge. When the designer called me, I mentioned the issue to her and she told me to take pictures and send it to her. But I've been so busy and I forgot to do that. Other than that, everything has been fine.

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    Reviewed Feb. 7, 2018

    My friend installed closets from Closet World in their garage, so we went straight to them too for a cabinet in our garage. Their designer was good but I didn’t really talk to her that long because I had to pick up my kids, but she’s legit. She's very nice and professional. Closet World has a good product. I was telling my friend maybe they should install too. So, I would definitely introduce them to other friends.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 7, 2018

    I had closets done in the garage and the saleslady was great. She was very nice, sweet and approachable. I went through the details with her and they were very clear. The installation people did a perfect job too. Afterwards, the saleslady called me on the phone to ask me how it went. I’m very happy with the whole experience.

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    Installation & Setup

    Reviewed Feb. 7, 2018

    Closet World was a referral from a family member and I ended up getting a closet and a laundry room cabinet setup installed by them. The product was great and decent but the installation left a lot to be desired, as well as the service before and after the installation. The designer mismeasured and therefore, when the people came in to install the laundry room portion, the cabinet doors had to be changed in size and they had to make another trip out to finish the project. They did some cutting and stuff in my garage then they left dust all over my motorcycle and gym equipment which I had to cleanup myself.

    In addition to that, the designer also told me that Closet World would take care of hauling away the old cabinets from the laundry room which when the installers left, they said it was a $150 charge in order to take the old cabinets out. And I had to end up disposing them myself. So, there was a lot of miscommunication. I was really disappointed with the bad aspect of the service. I'd tell others to look somewhere else as I'm sure they can find a similar product and better service somewhere else.

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    Reviewed Feb. 7, 2018

    I used Closet World before and I went with them again. They installed closets in the two bedrooms, and the organizer set up. Their designer was pretty knowledgeable, drew up a sketch, listened to what I wanted them to do, then went from there. The installation was straightforward and painless. The installer had the sketches and he walked over, took a look at the two areas, and made sure that they were the right sketches for the closets. However, it was overpriced. Still, I'd recommend them.

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    Reviewed Feb. 6, 2018

    We had a big discount from Closet World and the salesperson was very friendly. They knew what they were doing and showed the quality of the product. We had panels put up with shelves so that the shelves had places for hanging clothes and putting blankets. The designer did a very good job explaining what to expect and showed us the design. She came in and looked at how we did everything, how that room was set up and took all the measurements. She was very polite, friendly and really engaging.

    The installers did a very nice job as well. They gave me some extra parts that I needed for if the shelves came off. So, they definitely went out of their way. One follow-up had to be done since as soon as we put the blankets on one side, the panel flexed and all the shelves fell down. They came out real quick and fixed that and then put locking shelves in. I'm on the homeowner's board for our homeowner's association and I put Closet World as a vendor. They're definitely on my recommended list. They'll work with you and give you both the best product and service.

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    Reviewed Feb. 6, 2018

    I have an 11-foot long closet in my bedroom so there were lots of room in there and it was an appropriate place to put shelves and drawers in. Closet World is known so I had them do it. Their designer came out and did her measuring, then came back with her suggestions and listened to what I wanted and made adjustments from that point. So, everything was good. The installers who came were very nice men. They went to work and they weren't here for a full two hours and it was done. I’d recommend Closet World.

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    Reviewed Feb. 6, 2018

    I see Closet World all the time and my daughter's closet was done by Closet World. The designer came in one day and it was kind of a trying day here where we were, and she worked with us to get the drawing together. There was a fire coming and we were being evacuated. But it was a pretty good kind of counsel. She answered all my questions. I called her back and a couple of times added something to it, and all was good. A man came in at the time I was expecting him and did the job. He was by himself and he worked all day. He installed some drawers and hanging areas. It was great.

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    Reviewed Feb. 5, 2018

    I got a flyer in the mail and the coupon said half off and all my neighbors paid probably double of what I paid. I had a built-in Citizen office and then I had my closet, shelves, racks and things done. The designer I dealt with was very nice and professional. I really like her. I felt like she really knew the products well and she knew what I wanted. She got the things round up on the first day so I was pretty happy with it all around. Installation went faster than I thought. There were two guys and they cleaned up everything and it was really good. I was very happy. I'm thinking about having a built-in put in my bedroom now by Closet World. I just have to think about what I want. But once we get settled, I'll contact Teresa and have her build a built-in for me.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Feb. 5, 2018

    We have seen the ads of Closet World in the papers or the direct mailers for a while and we just didn’t have the need for it and all of a sudden we have the need so, we decided to call them. We didn’t really know what was going to be the cost with everything so, it just happened that we needed to get it done as soon as possible and Closet World was pretty quick. We had some custom shelving put in. The person met with us and she went over through everything. She was really nice and went through everything. She took the measurements pretty quickly and it didn’t take as long as we thought. The installation person came in and everything went up pretty quick and he was really nice and he didn’t really need any help. I had taken out most of the closet before so, he didn’t have much to do with that. The room were already out, as far as anything in there. He was good, fine, quick, fast, and sufficient.

    It was two small closets and one large closet. Some were drawers and the shoe rack and some are pretty basic but they put it in as it was. We really liked the closets. Everything seems to be pretty good. We put some stuffs in some of them. We had a good experience with Closet World though its cost was a little more than we were hoping for but other than that, the people that were involved were all nice. I would probably recommend it and tell my friends to check it out.

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    Reviewed Feb. 5, 2018

    When we moved here, we wanted a conversion of one of the rooms in our house to an office. We'd seen commercials of Closet World and so we contacted them. We wanted a quote on changing out our wardrobe closet doors in the bedroom and to add a desk and cabinets in what we wanted to be our office, and we wound up just going with the office. The designer was friendly and professional, and we had confidence in the product that they were presenting. They helped us choose the color palette that my wife wanted and helped us design what we wanted. It was a good experience. Also, the installation went smoothly, exactly the way it was promised. The crew was courteous and stayed on the job. They didn't take excessive breaks.

    Our only disappointment was that the support piece underneath the cabinets cracked and that caused the bottom of the top cabinets to sag and then, the doors weren't aligned and they wouldn't open and close properly. When they replaced that support piece and pulled the cabinets up, they fixed them to the walls so that they had additional support besides the one support piece. Then, they doubled up that support piece to where there were two support pieces underneath there instead of just one. All of that added to reinforcing and increasing the strength of the cabinets to prevent this from happening again without compromising the look. We were very pleased overall with Closet World and their representatives and service people.

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    Reviewed Feb. 5, 2018

    We had Closet World install a Master's bedroom closet. Our interactions with their designer were very pleasurable. She was very smart and she knew what she was doing. She came up with a good plan and a good design. On the other hand, the installation went well. The installer came when he said he would and spent most of the day putting the closet in. He was very neat and he didn’t damage anything in the house. It was also a very pleasurable experience.

    However, my wife and I were both very disappointed in the odor of their product. Our bedroom is small with no window so there's no ventilation. I wanted to be assured that there was not going to be an odor from the particle board and what we were told was that it is melamine and it doesn’t smell. It may be melamine but it still smells. I've been complaining that I don’t even want it in my house. I ran an air purifier in the room and opened the window and doors for the last three weeks every day. It's becoming less noticeable but it's not gone. So, we haven't put all our clothes back. We're hoping that something could be done with it that would keep that from smelling.

    I'm a builder so I know melamine and I know that the 10 drawers were melamine on the inside but they were particle board on the outside. So naturally, that's not going to seal in the odor of the particle board. What I did was, my wife and I took shelf line paper and covered the bottom of the drawers, hoping that would minimize the odor. But it didn’t help much. I asked to go to a showroom where the product was on display and they said they didn’t have one. And then I asked to go to a house where the closets had been installed so I could do a smell test. And they said that that would be too inconvenient to whoever had the closet.

    When the installers came, I said I complained that there was a smell and he said, "I'll wipe it all down and by tomorrow, the smell will be gone." That wasn’t the case either. So basically, it's a very nice closet but I'm disappointed with the odor. I have a health condition and an allergy. So for me, odors are significant. That's why I wanted them to keep it from happening. I would have rather paid more money and had a different product put in my closet than one that smelled. If I end up having to live it, I'll probably just put a full-time fan in the room to try to circulate the smell. Bottomline, I'd like Closet World to know that if they're saying that they've never had this complaint from anyone before, that's not true unless everybody has a window in their closet or they don’t smell. I would recommend Closet World as far as the designer, but I can't recommend the company.

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    Reviewed Feb. 4, 2018

    Closet World did very basic compartments, closet rods and one area with shelves for a regular closet. My interactions with the designer were all very positive but I wish I had pointed out to her that I had some long clothes. I had to rearrange things so that there was one area where all the shelves got moved up and we put a rod there so I could move my clothes around and still have space for the long clothes. Adrian was very kind and gracious, and he did that for me so that took care of it. But if the designer had asked more questions to begin with, I would have asked for that design, not the one I got. She had shelves going all the way down to the floor on that section but I needed the rods more than I needed shelf space. It would have helped if the person designing the closet had realized that to begin with. We could have eliminated having to settle with it.

    That aside, the installation went very well and everything works. It is a very high-quality product and everything is nice, clean, neat, well-installed and sturdy. So I would recommend Closet World if anybody I knew wanted something like that. I’m very pleased with it, as well as the efficiency and professionalism of everyone. They did a great job. I’m also pleased that I got the 50 percent off. That was good news.

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    Reviewed Feb. 4, 2018

    I was trying to do my closet. I googled California Closets just because they were a little more known. They gave me a quote and it was way out of my budget. I'm familiar with Closet World through the ads that I get on my ad paper all the time. I decided to call them and they said they could do the same thing plus more for a lot less. The products that I got installed were for my master bedroom. The quality is okay. However, I noticed a little bit more of the flaws after the fact because when I was getting it installed, I felt like it was a little rushed to check. I was also excited about it so I wasn’t able to go over everything thoroughly. There are a few minor nicks and scratches on some of the cabinets and I am also missing some shelves that I had originally planned to have in there.

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    Reviewed Feb. 4, 2018

    I had two closet people come out at the exact same day and they were literally there at the same exact time. I ended up liking Closet World’s rep better as well as her ideas. She was also able to get me a little bit of a better pricing for the two closets that I was doing than the other person. So I let the other lady leave first. I guess the way they like to do it is close the sale then do the negotiation before they actually leave, and that was fine. I knew I wanted to get the closet anyway so making the decision was no problem.

    But there was a little bit of confusion when they came to do the installation. The salesperson who came out had measured everything and then drew everything up based on the little grids. But when the guys came out to install, they said that they couldn’t put everything in the places that she had indicated because the physical stuff wouldn’t fit properly. So they moved certain items to different walls. This happened even though they had the exact measurements ‘cause the room was bare. You would think that when they were drawing up the plan, they would know where things could and couldn't fit and then it wouldn’t be up to an installation technician. So that was just a little bit surprising. It ended up being fine and the closet’s great. It was just was not what I was expecting. But although in my case, it didn’t matter that stuff had to be moved, that could be a potential issue for others.

    Aside from that, a couple of shelves were also missing and they didn’t install the tie rack. So they had to come back at a different time and bring those things. But when the guy came back and brought the shelves, he didn’t cut them short enough. I had to have my contractor come over and use his cable saw to cut those. It was literally a 16th of an inch off the end of the shelf. But it was no big deal. It was just little things. I love the closet though. I’ve never had a big closet like that before and the quality of everything seems to be great. It seems solid and like it’s going to last for a while. So overall, I had a great experience and I was very happy with how everything worked out.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 3, 2018

    I went to California Closets and they were way out of line. And then Closet World had a big sale going so I said, “That’s where I'm going.” I got some shelves and three drawers. There's four things to hang my clothes, two on each side and it turned out really nice. It made my closet so much bigger. The designer was very nice. She did everything on paper then showed me and made sure it's what I wanted. The installation team were on time and they got it all done the same day. I'm just very happy with it. Closet World is fast and the finished product looks nice.

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    Reviewed Feb. 3, 2018

    Closet World was one of the companies servicing our area and my initial experience with them was really good. The project took six weeks and I was really happy with their service. My designer was very warm and knowledgeable. The installation of my nice wood drawers and shelving was easy and perfect too. Closet World then called about a promotional thing to do a second closet and I decided to do that and schedule an appointment. I was excited about the second time. They called twice to confirm the appointment. But on the third call, it was to say that the designer was sick and they had to cancel our appointment and reschedule it. This was just a few hours before. I was driving so I couldn't make the appointment and they said they would call back to reschedule but I've never heard from them. It's been a couple of weeks now and it's on my to-do list to try to track them down and do it again.

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    Reviewed Feb. 3, 2018

    The installation went very quick and the guy who did it was very thorough and did a good job. I showed the designer the space and she showed me the colors available, then gave me a design which was not appropriate for what I wanted. For the closet, they tried to put the shoes all the way up on one of the cabinets when they should all be in the bottom and everything in the upper space should be for clothing. So, we had to call to get another bar which gave us a hard time. There should be more options available so that anybody who has never gotten a closet done would have better use of the money one’s going to pay for it. I'm not satisfied with their service and I won’t use Closet World again. I wasted my money on them.

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    Reviewed Feb. 3, 2018

    Closet World was recommended by my neighbor across the street. I got estimates for the material to put together and it didn’t seem worth it for me. The quality is not what I thought it would be. I was thinking it was going to be wood and it was not. It's all melamine. There were a couple of dings in it too but they were not that bad. But they didn’t finish the job so they're coming back tomorrow to finish. Also, there was supposed to be a bridge, top, and bottom in all of the corners but the installer doesn't have that on his list. Unfortunately, I didn’t have my contract with me at the time. After they had left, I found the contract and it said right on it, "Bridge, top, and bottom," I called Closet World back and they said, "No problem." And I haven't heard anything. I called back again yesterday and the rep was like, "What are you talking about?" I said, "You're supposed to come back and do the top and bottom bridge." He then said, "Okay." So, they're coming tomorrow.

    The woman that sold it to us was very nice and said that she was going to throw in a "valet." They didn’t do that so I called them back and the rep said, "Oh, he didn’t have one on the truck." Okay. But again, supposedly when they come back tomorrow, they're going to do the valet and finish the job hopefully. The installers that put it in were really clean, nice and courteous. They did all the work outside. Overall, I'm not as happy as I wanted to be. It's their office staff and the quality of the material that I'm not overwhelmed with. But for the $4,000 that it cost to do the closet, I've talked to other people and they said that it was a good price. I would still recommend them.

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    Reviewed Feb. 2, 2018

    The salesperson of Closet World was so discombobulated. I explained to her I had over $900 of credit with Closet World as a deposit and that I didn’t want to do the extent of work that I originally want to do because I lost my job. But since I had over $900 of credit I wanted to see what I could see for $900 or something close to it. I spoke to her boss and he said, "Yes, you should be able to do that." And I said, "Great. So once she comes out, we'll discuss the possibilities." I explained that to her that I had spoken to her boss and she could not wrap her head around it.

    I said, "We're going to apply it." She said, "No, no, no. That money is gone. You do not get the $900 of credit. Do you understand?" I said, "I've already paid it. I paid it months ago towards a bigger project and I can't afford a bigger project, and I'd spoken to your boss." She said, "No, no, no. We can't apply it." I said, "Well, you know what? We should just get him on the phone."

    So we got him on the phone and we finally got it together. Maybe she was just having a bad day or she's just new to the job but I think she was very sincere. But in terms of the installation and the product it's great. As it turned out the installation team ended up coming much much earlier and I wasn’t home. So I just took a leap of faith and gave them the combination to my garage and it all went fine. They were nice. But the closets are also really overpriced and I learned that kind of the hard way, considering I paid another $900 and they're just four cabinets in the garage. I had paid $2,000 for the cabinets. It could have been done for half that. But again it's not like I didn’t know what price I was going in for. If I had a closet to outfit or a garage I would never call them again. Between the confusion and really just the price point and the fact that I had three meetings and phone calls it just was not an easy process.

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    Reviewed Feb. 2, 2018

    Closet World has good products and they’re competitively priced. They did closets and garage cabinets for me 15 years ago. In 2013, they had a cabinet built in for me, and most recently, I had them put pullout drawers in those same cabinets. Their designer was cordial and very professional but he measured the cabinets wrong for the drawers. When the guy came out to install them, he didn’t have the proper drawers because the measurements were off. So, he had to reschedule. And then, when they came back, they ran into a few little problems but they figured it out and corrected them so now the pullout drawers are in and they’re good. At first, the guy who came out to install was by himself and the second time he came out, he had helpers.

    There was another installation in my garage prior to the pullout drawers. I had them add a cabinet to my garage cabinets and that cabinet has a problem. It somehow shifted and it needs to be repaired. I haven’t had the time to reach out to the company but the installers who came out to install the pullout drawers said that they would mention that so that they would reschedule it but I haven’t heard from anyone. There were hiccups but I would still recommend Closet World.

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    Reviewed Feb. 2, 2018

    I'm satisfied with Closet World for about 75% because with the middle section whole drawers that I got, whenever I open and close them, they whistle. I always have to use two hands slowly so it wouldn't be noisy but I could tell that it's not smooth. Also, about seven shallow drawers in the bottom and on top are open and touching each other. Other than that, I'm happy with the drawers. The designer was friendly, the installation went quicker than what I thought and their price fit my budget as well. All together, it's recommendable. Budget-wise, they're middle class and they could develop the drawers that I have.

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    Reviewed Feb. 1, 2018

    I’ve used Closet World in the past. Right now, they're installing a laundry room cabinet, closet, and a pantry. They started two weeks ago but there is a cabinet that’s not finished in the corner. The designer's great but I can’t get a hold of her easily so, it’s really annoying. The installation experience so far is fine but it’s just dragging on for weeks.

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    Customer ServiceInstallation & SetupCoverageStaffProcess

    Reviewed Feb. 1, 2018

    Closet World got our project done in almost two weeks and the product wasn't bad, but the process was too much. There was a problem with the installation and the process of working with the people. The designers measured wrong. They did not take into consideration things like sockets that were there so and the plug sockets were being covered. When the installers came, they brought all materials then they had to leave. That took another four days where they had to go and cut new materials again. They had to re-measure and they had to come back at least three times.

    And the installation manager told me in three instances that I never paid my deposit. There was a bunch of going back and forth. Nobody communicated so I had to call the supervisor above the installation manager and that supervisor said that they could see where I paid my deposit. Even until this day, it has not been resolved because my countertop, I have an island in there, was damaged and they still haven't done anything to rectify that and I already paid them $5,000.

    I even told them to just give me the credit back for it and I would apply it towards something else. I was even being patient enough to say, "You guys don’t want to give me my money back for that? Then I'll just do another closet or something like that in my house." But they came out, measured for that and when the lady tried to call the designer to see what the status was on that credit, they had nothing. Once again, it's still not resolved. Also, the installer that was supposed to come to do something else in the house didn’t show up on two different occasions. There were no calls to say they couldn't make it and that we could do a reschedule.

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    Installation & SetupStaffReliability

    Reviewed Feb. 1, 2018

    We had some cabinets, some shelving, and some drawers installed in a master bedroom closet, as well as a shoe organizing shelving unit and a whole closet. The Closet World designer was great. She came in, listened to our brief, talked about some ideas and we landed on some specific ideas. And then she did a measure, drew up some plans and gave us a quote. We also talked about the timeline and a schedule was done.

    Their installation team was very good. There were a couple of flaws in the initial design as far as drawer configuration. We initially had drawers going across the bottom of the entire closet but they had to be reconfigured and they are now stacked on top of one another. A couple of adjustments had to be made so they had to come back a second time. They had to order another drawer and put a bench-top on the larger unit in the master bedroom closet. Closet World was reliable. They did what they said they were going to do and within the budget that was discussed.

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    Reviewed Feb. 1, 2018

    The designer from Closet World was a nice lady but the people who came to install didn’t even know what they were doing and did something wrong. The pieces weren’t the measurements that the designer had told them. They came in many times with the wrong item and left. Then, they came again, again with the wrong item, and left. They finished my closet but left the garage unfinished and never called back. It has been about two weeks and they don’t even care. I had to leave out of town and I'm going under surgery so I never had the time to call them and ask them to come back to finish the job. I don’t think I would be able to call them for a long time. Also, they have my credit card information because I gave them half of the amount but I sure hope to God that they don’t charge me. Otherwise, they will be dealing with me. I'm very, very unsatisfied.

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    Installation & SetupStaffProcess

    Reviewed Jan. 31, 2018

    Closet World did our master closet about two years ago, and then we had seen their 40% off special. They called and said they were running a special for previous customers, and so we decided to have them come out and do that for us. The designer was really good when we met her. She was really friendly. However, we ended up having some issues with measurements not being right. The measurements that were correct in our paper somehow got transposed or copied down incorrectly.

    We really like the guy who first came out. He remeasured everything for us and he was the one who caught a few of the mistakes. We then requested to have him come back out since he already knew what we were doing. And then when it got installed, there's a couple of things that still were not right that we noticed after he left so he came back and fixed those a week ago. It has all been completed now. The closet we had done is great. The process took a month. We were originally supposed to have it installed December 11th, and just a week and a half ago, they came out to do the vinyl finishing.

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    Installation & SetupSales & MarketingPriceStaff

    Reviewed Jan. 31, 2018

    I was snooping around which company had a better price range and the Closet World ads said 50 percent off plus free installation. I had them do basic dividers in my closet and the worker was professional. But I was shocked about the price. I thought it was 50 percent off in the beginning but he told me that there were some installation fees. I brought it up to a higher level and they said that there was no installation fee. I'm guessing all the installation fee went away but it was still the same price. I wished there was more transparency in the pricing. Other than that, the workers were good and I like the product I got. People should still look around though and double-check with the price.

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    PriceStaff

    Reviewed Jan. 31, 2018

    The Closet World designer was great. She was very helpful, knowledgeable and she drew up nice drawings and laid them out very well for me to understand. She also offered some good ideas for the space available. We had them install a master closet and two smaller closets in the other bedroom. I had a different idea going in and the installers weren’t cooperative as far as doing it that way so they ripped off a lot of stuff. It cost me another $800 to have it put back and painted. I wasn’t too pleased about that. It would have been nice to know that things were going to be cut on site instead of all that was done on the edges of the particle board showing. It wasn’t as finished as the little samples that I saw.

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    Reviewed Jan. 31, 2018

    Closet World had a special and I got them to put in the doors. They only sent one person, but he did a good job, and the quality is good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 30, 2018

    I had a great experience with Closet World in the past. So I got them again but they forgot to put my order in when I placed it and paid for it. We ordered for my master closet and my two daughters’ closets, and another bedroom closet. I paid a deposit and applied for the credit, and was approved for the financing. But the schedule was going to be about three weeks after I moved in. Then I had to make some calls and talked to my rep. They were going to come earlier after all, but they didn’t show up that Friday and Saturday. I paid someone to be there because I was going to be out of town, but they didn’t call me.

    Then they said they would come the following Monday, and they came late and couldn’t finish. So they told me that they would come back the next day. But then they couldn’t come back the next day because it wasn’t on the schedule and they were booked somewhere else. I also had to call my rep about two weeks into it to ask about the slat board for my master closet that I paid for because they didn't put it in. I asked them to schedule it but they couldn’t do it for five more days. They finally came yesterday when they were supposed to, and they were on time and put it in. I’m fine now, and my rep was really sweet and helpful. But it wasn’t a great experience along the way.

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    Reviewed Jan. 30, 2018

    Closet World renovated our closet and they did a nice job. We had just a couple of bars in our regular old one and they took that out. They put in shelving, a four-door dresser and double racks for hanging shirts, up and lower. They also put in an 18-inch piece for pants, as well as a little vertical thing for shoes and we can put eight pairs of shoes in it.

    When the designer came out, she gave me different options and told me to pick one. But I was counting on her to give me more advice and tell me what she would do based on what I said. But maybe they've had bad experiences doing that too. I quizzed her enough again though, asking which one she would pick. It just took a little longer than it should've to design the closet but in the end, everything worked really well.

    I'm always interested in why people are doing what they're doing and I got under the installer's skin a little bit. He kept emphasizing to me that, "Listen, I've done this for a long time. You just need to get out of here and leave me alone. You're gonna be happy when I'm done." I said, "Well, I just got to understand why we're doing this, how this goes together. That's just part of the engineering spirit in me. I'm sorry." I think he knew I was the client and I appreciated it. I knew I was paying and if I want to know what's going on he was gonna have to take time out and explain to me, and he would do that. I just felt like he was a little short on patience. He let me know that he didn't operate like that but he did a very good job of installing the closet. Everything worked like I thought it should and we've been happy with the result.

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    Installation & Setup

    Reviewed Jan. 30, 2018

    I’ve used Closet World in the past and went with them again. I installed basic closets in two bedrooms at my daughter’s condo. The designer was very nice and came over twice, but in hindsight, the design wasn’t really done well. There was also a follow-up after the original installation because they did not bring the right stuff. And I need another because the whole rack is falling down now. My daughter took a picture, and everything’s on the floor. The closet completely fell apart.

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    PriceStaff

    Reviewed Jan. 29, 2018

    We had a customized closet with drawers and shelving for my master bedroom. The designer took measurements and consulted with us as to how we wanted it to turn out but I wasn’t totally happy with her. She didn’t seem to be totally competent. But she had spent so many hours crafting it and planning that we went ahead with her. We thought at that time that maybe she was new.

    We had two installers come out the first time around and they were great. They were here for five hours, which was to be expected. But we had to have them back because the designer didn’t really explain to us how it would look without a backing. If it would have been explained a little bit more clearly initially, we would have gone with the backing. We had to backtrack and have them come out again and put a backing in. If it was done initially, it would have probably been a much smoother job and maybe a little bit more perfect-looking. The second time around, we had just one guy come out and he was one of the original guys. He was fine and everything was good. All in all, they did a good job.

    But if I had a different designer come out and describe everything to us initially, we would have done things slightly differently. Just for instance, the drawers that are in there are almost too deep. I can't totally blame the lady though, 'cause she gave us the measurements. Years ago, I had a whole wall of bookshelves put in the office and when that lady came out, she was able to tell me what we were going to put in and actually bring it up on our computer. That was a good tool to use. That helped me so much to see what the outcome was going to be.

    If I had seen how deep these drawers were going to be in my and my husband’s closet, we probably would have changed and had them a little bit less deep. I have four so we probably could have done six and have them not be quite as deep. It's almost wasted usage there. The final result is not 100% perfect, but it's good and I'm happy in that regard. Although the pricing was really crazy when the designer first quoted the project, when we ended up having it done, the pricing was much more reasonable.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 29, 2018

    Closet World came on time, and their service was very nice. I have also used them 15 years ago at my previous house. The closet and garage this time are not in excellent condition, but they are good. The material they used is not that great. The drawer is supposed to be self-closing but it does not self-close sometimes, so I'm not 100% satisfied. The designer was very nice and friendly, and the installer was very excellent and he did the installation very quickly, as well. I had a previous follow up on my master bedroom closet because the jewelry box was not in good condition, so I had to replace it.

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    Installation & SetupStaff

    Reviewed Jan. 29, 2018

    Closet World constantly mailed flyers to the neighborhood and I've seen them so many times so I decided to give them a try. They installed counters in my closet and their designer was a very nice and friendly person. But she made a lot of errors with the measurements. The installers had to come twice because the first time they came, there was no way for them to do anything. After they took the shelves and drawers out, they said it wasn't going to work because the measurements were off by so much and I was so disappointed when they told me that. They had to remake and reshape the borders and the frames, then come back again to install that. For their second trip, everything was completed and there were no issues.

    However, the way that the closet was designed is a little bit awkward. The depth is only half of the clothes and if I hang my shirts and blazers on all the hangers, one half is inside the closet while the other half is outside the closet. So, the closet they built is not deep enough and I don’t know why they did that kind of design. It looks so weird and it doesn't look right. But I don't want to argue with them about it. I acknowledged the design when they provided the diagram to me but I couldn't see that on the drawing when they came the first time to do the design. I could only see the problem when the whole thing was built up and all my clothes were up there.

    I trusted the designer since I thought she has been doing this for years. But the closet doesn't look right. If I could, I would tear up the whole thing and redo it but I don’t have the time and the energy to do it right now. Fortunately, the closet has a door so I can close it. It's also functional and I can store my clothes in there but it doesn’t look good. So, I would not recommend Closet World.

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    Customer ServicePriceStaff

    Reviewed Jan. 29, 2018

    I did three different estimates and Closet World was the one that stood out. The designer came over to the house to measure and we decided on what we wanted. She responded well and answered any questions we had. I purchased doors and shelves for the bedrooms at our rental property. It’s a good price point for the product and it was just what we were looking for for our rentals. We’re happy with it so far.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 28, 2018

    We had a great experience with Closet world. I did it online and then I went by their pricing and the promotion they were running during the holidays. I had my walk-in closet, a pantry cabinet and then a bedroom closet done by this company. The designer we had was very professional. He came to the house, we talked about what exactly we were looking for, he took measurements, and then we went over pricing. We then made a decision, and then they did it. The installation team came in a little bit late, but we didn’t mind. He almost got it done in just one day, too. They just finished it yesterday with the last pantry closet. I show my neighbors that I really like the products, and I am happy with the way things came out.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Jan. 28, 2018

    I liked the products and pricing of Closet World. Their guy came out to my house when I first did my closets in the bedroom and he was absolutely wonderful. And I got lucky when I called again. The same nice guy came out to help design the closets in my laundry room and garage. The installations were very good too. Every time someone came here to install, they were very professional, cleaned up everything and wiped everything down when they were done. People should use Closet World.

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    Closet World Company Information

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    Closet World
    State/Province:
    CA
    Country:
    United States
    Website:
    www.closetworld.com

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