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Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Visit www.closetworld.com
Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    How do I know I can trust these reviews about Closet World?
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    Page 11 Reviews 1275 - 1425
    Verified purchase
    Installation & Setup

    Reviewed April 8, 2018

    Closet World hard sold me in the house. The designer showed up and did some drawings and pitched me right there. I didn't expect her to do that, and I was just expecting that she would just make some measurements and only be in the house for 30 minutes. They told me that the whole appointment would be from 30 minutes to an hour, but it turned out to be a three hour appointment. I wouldn't have done it If I have known. But she was fine, and I got a closet, some closet shelves, a cabinet, and then a garage cabinet installed.

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    Installation & SetupPunctuality & Speed

    Reviewed April 8, 2018

    The Closet World designer was professional and their installers did a fine job. I had a track wall system and some building cabinets on another wall installed and it was done quickly and was clean. But the quality of the product and the product itself was not equivalent to the amount of money spent. I could save a ton more money with another company or even doing it myself.

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    Customer ServiceInstallation & Setup

    Reviewed April 7, 2018

    I had a closet done from Closet World in my previous home and I had good experience with them so I went again with them. This time around I had them to install cabinets and drawers, shelves, a master closet, and closets in my children's room. The designer was really good, but there was some misunderstanding between him and the person who actually came to install the closets. This happened because we restructured the design with the designer.

    So when the installer did the job in my daughter's room, the cabinets on the left side were bigger than the cabinets on the right side, and we never asked for it. We wanted it plain with same desks everywhere. But now we have more desk than the right side, and they’re sticking out. Initially, we wanted to have drawers in there but when the installer came, he said there couldn't be a drawer because it would be hard to open the drawers there. Closet World should make sure the designer and the installer have the same understanding and they are on the same page.

    Also, I asked them for locks for a couple of drawers but they didn't give us any. They installed the normal drawers so I complained and they verified it with the design. The person on the phone told me that there was something written there on the drawer side but he was not sure if it was lock. I told him that it was lock because we asked for it. So he said that he will make that I will get locks, and then he sent somebody to change the drawers and put the drawers with locks. I'm happy with the other closets, and they have good quality, but we are dissatisfied with Closet World.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 7, 2018

    The price from Closet World was a lot more pleasing than the first company that gave me a quote but based on the quality, I wasn’t going to lose. Their designer was awesome and really helpful. When she came out, she took measurements right away and sat down with us and showed us what we were going to expect. She really tried to understand what we were envisioning and tried to make it happen. She designed the closet for us and went through the materials and showed us options and accommodated us with anything that we asked for. But, the installation was the worst side of the experience.

    My installation was scheduled for a Thursday afternoon. Though it was raining out here, I was expecting them between one o’clock and three o’clock. Then I got a phone call around 1:30 and was told that the installer was stuck in the mud at his first location and that he was waiting for AAA and I was told they will call back for an update. I didn’t get a phone call back until around 3:30 and at that point I was told that AAA was not there yet and that my date was going to be tangled. Then they said they didn’t have anything for the next day and because of my situation, they were going to do me a favor and schedule for a Monday install even though they don’t normally do that. But that didn't sit well with me because if AAA couldn’t find somebody, they would be hiring a third party to do it. Also, Closet World was not doing me a favor because I was a paying customer and I should be made priority based on the situation.

    When the technician came out, I asked him if they don’t work on Mondays. But he said they work from Monday to Friday and sometimes on Saturdays, which really irritated me. On top of that, the cabinets that were received were not exactly the way that I had envisioned based on the conversation with the designer. Five cabinets should have dual handles and there were only nine handles sent, which made no sense. And then the installer put generic handles that we didn’t want and sent nine of the handles that we wanted with the installer.

    Closet World was quick to get the second installment that same day, but they had to have the installer come back for a third trip a week later and I had to take all the clothes out of my cabinets. We spent another two hours for the gentleman to take the cabinets outside and put the new face. Everything was completed in two and a half weeks and I asked for concessions for this and they said they would look into it, but they never called me back after the work was done. Though I’m satisfied with the walk-in closet they did, the install process was horrible.

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    Staff

    Reviewed April 6, 2018

    My sister-in-law recommended Closet World and my wife went with it. The designer was great. She came out, took her measurements and she showed us what was going on. And then she gave us a price. We had a closet with glass doors and there was so many shelving for shoes, and a closet. We got the standard small closet with sliding doors. And there was three sections to hang clothes as well. The installers were great guys. They were polite and respectable. But I'm not 100% satisfied with the job but half of it was already paid for. There are gaps on the top where it meets the ceiling and also on the back wall. I talked to the guy and he said that our wall and floor could be uneven. But I had a carpenter check before the job started.

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    PriceStaff

    Reviewed April 6, 2018

    I went online and looked at different reviews of the different types of companies and it seemed like Closet World got the best reviews. So, we got our cabinets from them and had them install it in the garage. The designer came to the house and then we explained to her what we wanted to do. She went out in the garage and she spent almost an hour out there making her sketches and her drawings fit exactly to what we wanted and how it would look. And then, we went over everything and price, and we had to go back and forth and negotiate with the price. She had to get her manager involved to get it down to where we wanted it to be. The installers came, I led them to the garage and they did the work which took around three hours. I'd recommend Closet World. They have good service and I'm happy with the product. And, the price was good too.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 6, 2018

    Closet World installed a garage system and a closet for us. The designer came over twice, measured and brought the pricing. She was in constant communication and was wonderful. The installation went great and the professionalism of the installers was perfect. Closet World is a great company and has great pricing.

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    PriceStaff

    Reviewed April 5, 2018

    Closet World's price was reasonable and that’s the reason I went with them. If I’d go to Home Depot or Lowe’s, they don't have the selection and colors that Closet World has. Their designer knew what she was doing. The saleslady came and did the estimates was okay as well as the installers but I’m still missing a couple of shelves that the installer said he’s gonna drop off. It’s been a month and a half and I haven't seen those shelves yet but overalll it was a great experience, and they are a great people to work with.

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    Staff

    Reviewed April 5, 2018

    Closet World did a cubby and shelving, and a couple of bridges for the master, and then just a regular long closet, shelving and hanging spaces in the other bedroom. My designer was Wendy and we had a good time talking. She was very friendly and very professional. She knew what her job was and took care of it. The installer was fantastic. He came in and he took care of everything. He cleaned up behind himself and he did a great job.

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    Installation & Setup

    Reviewed April 4, 2018

    I had some cabinetry installed in my garage by Closet World. However, their designer mismeasured because my garage floor had a slight slope to it and she didn't see that because I had so much junk there. They brought the product out to install but the doors the factory sent out were three inches too big. Then they came back two weeks later to install the doors on the product and the shelving. Still, their designer was very nice and accommodating. Also, their installation crew was very efficient. They cleaned up the garage and the floor where the sawdust was before they left. So, I'm fully satisfied with their services.

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    Staff

    Reviewed April 4, 2018

    Closet World was the first one who came out for an estimate. We had another one lined up but our person who came compared what we were looking at and sounded like Closet World was a better company. Their designer came out and looked at the closets and showed us some pictures of what they could do and gave us prices and left the decision up to us. There was no high pressure. We just decided it was what we wanted. They were able to work within our budget.

    We redid a whole walk-in closet and had drawers, a hamper, shelves and hanging rods and all added. It was a complete makeover of the existing closet and we love it. The installers came earlier than anticipated. They were supposed to come on a Thursday with a possible Friday to finish up and the guy who was to install called and asked if he could come in on Monday instead, and he said, “We can have it done in one day.” And they came at around 10:00 in the morning and they were done by 2:30. It was perfect but we had to redesign some of the shelves so that I can hang longer clothes. And we just moved them because everything is kinda interchangeable and that worked out great. I’ve told people about Closet World so, if they’re interested I tell them to give Closet World a call.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 4, 2018

    The salesperson who came out and the guy who came out and did the install were very nice and friendly. But there was information that I wasn't given, which I didn't know about until I got my install done. The closet did not come with a back and I was very upset. When I called the salesperson back, she said that she had told me about it. But I knew she didn't because I wouldn't have been so shocked. I couldn't prep the closet because when the installer came in, he had to tear the shelves out. The hole wouldn't have been plugged up so I could at least get the closet repainted before they came out. That didn't make sense so that was part of the frustration.

    But I thought I could deal with it and I went ahead and putty the holes myself. We got paint that matched the back of the cabinet as best I could and repainted the back walls. So you can't tell that there's something in there that is not part of the cabinets and I was okay with that. I thought of an alternative solution but they need to make sure that they tell their customers and it's written in there so it's not hidden that there's no backing 'cause some people prefer that and some don't. I didn't know and I assumed and she didn't say anything different. I guess some people try and not do that because it's more expensive. But when I get a cabinet from Walmart, they include a backing and that's cheap stuff. Even that would have been fine with me.

    Then I went to take the shelves out of one side and move it to the other side but they didn't fit. The left side of the closet is hard to get into and that was the way it was designed, which was a flaw on my part. But the measurements were supposed to be such that if I didn't want the shelves where I had them, I could move them over to the other side and put the closet part of it over to those side where you can't see the clothes. But the shelves were too short so the measurements weren't right. When I called corporate, the manager that I talked to was a jackass. He was just rude. He told me what the measurements were and then he went, "Well, is there anything else I can help you with?" Wow! Really? There was no result that way.

    I figured that maybe they could come out and adjust it a little bit so I could interchange the shelving. That turned out to be a fiasco. I texted the salesperson yesterday and there was no response. I texted her again and now, she's the one to call and find out what it would cost to give me extra shelves. Well, crap! I'll just get some extras shelves and screw it. It's more expense on my pocket for the whole thing. But looking at what it is and what I paid for, though I would have to do a little bit more research, I don't know think it's worth $2000 to get my closet done. The closet was like crap and I was pissed. With my experience, I would not go back to Closet World for another job even though the salesperson wanted to bid me up one. If I can figure out another way to do my other project, I'm going to do it because Closet World is not worth the headache.

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    Installation & Setup

    Reviewed April 3, 2018

    When we had a closet organizer installed, the Closet World designer was very professional and did a great job giving me the right ideas for what we were looking for. The installers cleaned up well and the installation was very quick and I was so happy with it.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed April 3, 2018

    We needed something badly and somebody referred Closet World to my wife. We had a pantry closet installed, and shelves on the closet as well. The designer was very thorough but one of the markings was incorrect. His measurement was not perfect while measuring the pantry. But otherwise, he was very helpful most of the time. The installation was good too. The crew came on time and they were friendly. When they finished installing, they showed us the stuff and then went back.

    But because of the measurement mismatch, one of the plates was not long enough and the one that they had had sharp edges versus the curved edges that I wanted. That made them come back a week after. Now we have these nice beautiful products but one aspect of the product is not good. The doors had some basic railings and it felt really cheap compared to the other parts of the product. I wish the railing was better than the one that I have but they’re really expensive to get from Closet World now so I didn’t bother wanting it. I wasn’t clear when I ordered it that that was an upgrade and I hope they can change the prices of those essential things like railings. Nonetheless, the experience was good. I would tell others to be wary of all the upgrade options Closet World has but I would recommend the company.

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    Installation & SetupStaff

    Reviewed April 2, 2018

    I had two closet inserts and then a set of closet doors installed. One was a hallway closet and the other was in the guest bedroom. Closet World's designer was very professional and seemed to understand what I was looking for. The installation went very smoothly. It was very professional and very clean. However they did not have the order for closet doors. After about a week they came back out and installed the those. I spoke to the office and they were very apologetic. At that time I ended up ordering some additional shelving from them as well. It worked out okay. I had a great experience and I'm very happy with the closets.

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    Installation & Setup

    Reviewed April 2, 2018

    I’ve seen Closet World around for some time and I figured that if they have been in business for that long, it’s because they're doing something good. I had them install a very large piece with a lot of drawers in my business. There was a little mistake when the designer didn't figure out that something against the wall was going to make installing the piece difficult later. But I have a lot of stuff against the wall, so I don’t think he saw it.

    Then, during the installation, the installers were concerned in the beginning because they thought that they were not going to be able to install the piece. But I spoke to their manager and I offered to purchase two large pieces of 2 by 4 to put in between the piece of furniture and the wall to separate it from the wall. And they agreed to do that for me. Other than that, the quality of the product is good. I purchased the cheaper option and until now, I haven't had any problem. It’s also easy to clean. I'd tell my friends to go ahead and order from Closet World. But they need to look at the little details because sometimes those details can get in the way.

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    Reviewed April 2, 2018

    The builder of our house hired Closet World to install a basic white closet. Their designer was great. I got what the builder paid for though it’s not that high quality, but it’s fine.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 1, 2018

    After I found Closet World online, I didn’t call any other closet companies and I used them to convert the laundry room into a walk-in closet. It's my bedroom closet where I can have some place to hang my clothes. The designer was very nice. I told her I wanted to use two different credit cards and Closet World did the opposite. They charged one card instead of using two of my cards. I wanted to split the payment on two cards, and so she was real good at calling them and getting all that situated. That part was a little irritating, but other than that, everything looked fantastic. That was the only little issue and everything else went well.

    During the installation, they thought I was gonna get rid of the cabinet in my laundry room but I was keeping them. The person who came out and did the installation just cut the wood so that it would go underneath the cabinet instead of taking the cabinet out. I had great interactions with the installation crew. The work itself was fantastic. It looks so good and I could store a lot of clothes in there and it didn’t take them long at all. The whole experience was so quick and amazing.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 1, 2018

    I've used Closet World before and thought they were a better quality than other closet companies. The designer was really nice and very helpful when I recently had them install bedroom closets and garage closets. Although they had a little bit of a problem installing in the garage because of leveling, they came back quickly when I called them and they fixed it. The installation was good. I had a good experience and since I have used them before too, I would recommend them.

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    Installation & SetupPrice

    Reviewed March 31, 2018

    Closet World had a lower price compared to other companies so I had them do five closets for us. The designer was excellent and the installation went really well. I would use them again and I would recommend them.

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    Installation & SetupPrice

    Reviewed March 31, 2018

    After I got the installation I felt like the material and the installation does not meet my expectation. I found out all closets of the three bedrooms on the right side bottom shelf were different. The customer service manager asked me to measure the size. I did that but I just compared the exact size, so I don’t know what I can do. Some parts also show the original color. I compared Closet World with another company and Closet World is expensive.

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    Installation & SetupPricePunctuality & Speed

    Reviewed March 31, 2018

    I always see Closet World mailings and I chose them mostly because of their cost. I had them install a master bedroom closet. It’s just the shelving doors and a vanity. Their designer was great and my interactions with him were excellent. Installation was pretty easy. It took them less time than estimated. There were a couple of things they left but were not a big deal. They came back and fixed it. The quality was good but the cabinetry might be a little lower quality if I were to get it from a cabinet company. But the price it went was good. It's a medium quality product.

    I would recommend them to friends depending on how much they want to pay for a closet. I had been going through a remodel for a year and a half, so I know how much cabinets cost. We have higher-end cabinets in the kitchen and the pantry. It’s priced a lot more and it’s at least 40% more depending on the style I was going to get. You go to Closet World and you have a limited amount of choices because they want to make sure they stay on your price point. If I were to do it over, I would have considered Closet World for my pantry instead of getting a custom cabinet.

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    Installation & SetupPriceStaff

    Reviewed March 30, 2018

    Betty from Closet World did a good job and was responsive. Also, the pricing was good. I had my walk in done, eight racks of hangers and a shoe rack, a couple laundry baskets, and 10 drawers. The installation was good and was done in eight hours. I’d recommend Closet World.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 30, 2018

    We had the garage cabinet, a pantry, and a master closet done by Closet World. Their designer was very good, helpful and knowledgeable, though the customer service guy was not very professional. Then there were several things that happened with the installation. I only had them done for about a month and they had been out several times and fixed some things. The garage cabinet was fine and there were a few things that were wrong in the pantry, but for the money spend on the master closet, the quality isn’t that good.

    Some edges of the of the drawers are a little bit sloppier. They also came out and fixed some of the edges of the cabinet that stuck out and would catch clothes or scratch yourself if you walked by. Then they said they were going to fix the shaky glass in the cabinets, but it’s still wobbly. Also, there were spaces in between the tile and one of the kickboards that they also fixed but when I walk in there, the kickboard was not secured and it fell over. And there were supposed to be some little accessories that were put into the design that somehow got missed. When you spend that amount of money, you would expect more and it should really be better quality stuff. Other than that, the products look good. I could've gone to another company and spent a little bit more money, but Closet World might seem to have better quality and the designer was willing to help me a lot.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 29, 2018

    I've used them Closet World in the past. We had a linen closet installed and the Closet World designer was good. She came out the house, measured and gave us a quote. She was fairly new but she definitely put the effort into it so she was able to research any of our questions and got back to us. One gentleman installed the closet and he seemed quite knowledgeable and did the job timely. And it took a little over two hours to complete.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 29, 2018

    Closet World has a great price and I really like the technician who came. He was very approachable, easy to talk to, and has great personality. I had a full closet unit installed in the master bedroom and the installation crew was very nice, punctual, and took care of everything. People have seen the closet, they really like it, and I have told them about Closet World.

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    Installation & SetupPriceStaff

    Reviewed March 28, 2018

    I heard about Closet World through a friend. While they did not have the lowest prices, on average it was about what I wanted to spend for the quality. So, we had them install in our master bedroom. Our designer was great. She was very helpful and she knew their products well. The installation was fine as well. However, their installer was at our place by himself which I thought was strange. It took him really long to install everything and I feel it would have made sense if they had more than one installer. Still, I would recommend them to people. For the price, people are getting a good product.

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    Installation & SetupPrice

    Reviewed March 28, 2018

    We had a great experience with Closet World. We got one of their mailings and we used them for our first project then we chose them again for subsequent projects. This time, we have them to install a garage closet. We had an excellent interaction with the designer. I was impressed with the attention to detail and being flexible and also helped us control the cost. The installation crew was very good, too. They were very efficient, did a great job, and cleaned up everything.

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    Installation & SetupPriceStaff

    Reviewed March 27, 2018

    Closet World offers a discount and I got a bedroom closet. The designer I worked with was very nice, pleasant and he did a good job. The installation was good and the guy was nice, too. I just wish somebody had told me ahead of time that they were going to remove the baseboards because I spent a weekend pinning the baseboards before he came. And the first thing he said was he was going to remove them. There was a follow up for some of the shelves and poles that were too tight and we couldn’t adjust. So, they had to come out and make them smaller so they were adjustable. And although Closet World is overpriced, I'm happy with the product and it looks good.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 27, 2018

    Closet World was a recommendation from somebody my wife met at work and they had a sale going on at that time. They did the pantry and the master bedroom closet and it was great with the designer and the installation. The designer showed up at the house, walked us through everything, and explained everything to us. It was very professional and there was no high pressure. Then, two people came during installation and they showed up on time. They answered all questions we had based on some oddities in our closet and gave smart recommendations. It was a great experience and everything was exactly the way they told me that it would be.

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    Customer ServiceInstallation & SetupSales & MarketingPrice

    Reviewed March 26, 2018

    We saw one of the Closet World trucks go by, and we've called quite a few closet companies. Closet World has a lesser quote than the others and also, the lady who came was very good at sales. I was impressed by her personality. We got the cabinets put in the garage, but the installation process was very bad. If somebody comes now, they would be able to tell that it was very poorly done.

    We had asked for about six shoe shelves and until now, we only got five. The installer said that he'd come and drop them, which never happened. Also, the handles for all the cupboards are loose. One of them has actually come out. We have called but nobody has come to replace that also. My husband tried to fix it but the screw is not going inside. So, we have a temporary handle over there which doesn't even match with the others. Moreover, we have other things to get installed and we want the other closets done in the house. I thought that if Closet World do a good job in the garage, then it's a no-brainer that we are going to do the entertainment closet up in the loft. But now, I don't know after seeing all this.

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    Installation & SetupPriceStaff

    Reviewed March 26, 2018

    Closet World did work for us a few years before prior to me getting a playroom closet, craft closet and two bedroom closets installed by them. Both times, prices were better than other closet companies. Their designers were knowledgeable and they understood what I wanted. They didn't try to push for upgrades that were not necessary. Also, their installation team was all clean. It took them a few hours and I was satisfied with their workmanship. I'm happy with Closet World and I would recommend them.

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    Installation & SetupStaff

    Reviewed March 25, 2018

    Everyone knows about Closet World and I get their 50% coupons in the mail about every week. I had a closet installed with the drawers, shoe shelves and hangs, and a shelf above that and the designer was excellent. She gave me lots of good advice from years of experience and we designed the appropriate closet together. Also, she was able to further negotiate on the price aside from the 50%. It was a really good experience with her. My first installation with them two years ago was a horrible experience because they sent people with no experience and they messed it up. But this one was great. The guy knew exactly what he was doing. He came in, did his job, and did it right which was what I expected.

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    Installation & SetupOnline & AppStaff

    Reviewed March 25, 2018

    Closet World sent me a designer who was really understanding and helped me choose a closet. And I was very impressed with their installer. He was polite, pleasant, told me what he was gonna be doing, gave me a rough estimate on how long it was gonna take and then he was able to navigate a conversation with me while installing and still got it done in a quick time. It was a really simple and basic closet. Their website was a lot easier to navigate and everybody put my mind at ease. I would recommend Closet World to my friends.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 24, 2018

    A guest bedroom was turned into a wardrobe for my husband and we went with Closet World because of the cost. My husband knew exactly what he wanted and they explained how the measurements worked. That was a great experience for him and an even greater experience for me a year later when I had the master closet converted into a closet just for me. The installation then was easier because it was our second time working with them. After the first part of the installation, they gave me an opportunity to take a look and see what else I would really want. And they came back and completed it for me. I really enjoyed the experience and I’m still excited about my closet. I would refer them to anyone.

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    Installation & SetupStaffProcess

    Reviewed March 24, 2018

    We're very happy with Closet World. We let them do our house in Culver City and this second time we had them put drawers in the closet outside our door and in our the master closet. Their designer was very good. She asked us what we wanted, she sketched it out and took measurements. It was a painless process. The installation process on our outside closet was good. But the installer that came out wasn't properly equipped when he came out. We had to loan him our dolly. He'd have to bring the materials and equipment in because it was about 250 feet from where his truck was parked and he wasn't provided with a dolly. In fact, the second time they came out to do the rest of our place here, it the same thing.

    It took him a lot of extra time that it wouldn't have had to take if they had proper equipment from. But he was very hard working and did a good job. There was one mistake that he made. We wanted to have some pegboard installed and when you install pegboard, there has to be a gap between the pegboard and the wall behind it, otherwise, you can't put the pegs in but he installed it just directly onto the wall. It was corrected with no problem and we're happy with the quality. We've always been happy with the quality of the materials that he used. I would recommend Closet World.

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    Reviewed March 23, 2018

    I had Closet World install a walk-in closet system. They were offering a good deal, which was a 50% off. And we’ve also used them before for closet doors. Our Closet World designer was wonderful. I just told her what I wanted and she gave me options. And I wanted it really fast and she got me in the mix really fast. It was great. The installation was good. The guy showed up perfectly on time, gave me a great heads up when he was coming, and when he came in, he did a nice job and cleaned up. So, I was satisfied. I love the walk-in closet. It’s a linear 10 feet of dual and single rod and shelving system. It’s great and very well organized. I love walking in my closet.

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    Reviewed March 23, 2018

    When I moved over to Granite Bay I was looking for somebody to install a closet for me. I converted a bedroom into a closet and I had a large fixed closet put in. It's about 120 square feet and it included everything from doors to closet rods. It was a pretty sizable job. The Closet World designer was a local person and she came out quickly. She provided the drawing, which I approved of and they priced it out. Everything was good there.

    Closet World came out on time but they sent me a one-man show to install a fairly large closet and he really didn’t know what he was doing. He was having a difficult time. When he was done, all the doors were way out of line. The closet rod they put in the closet was too short. I called Closet World back, trying to get them to come out and correct the problems that we had with the closets. But it took me about a month and a half for them to get one of their installers back out to the house. When he finally got out there, they said that the original installer didn’t know what he was doing and installed it wrong. So he corrected it and the end result is good but the process of getting there wasn’t. As it turned out, they were very short-handed. So they were lacking both management and field reps.

    I went ahead and introduced Closet World to my son who built another similar closet. His was about probably 100 square feet and he had exactly the same issues. All of the drawers come out of alignment and they don’t hold. They’re not very sturdy. They’re just cheap closets and he ended up hiring his own repairman to come out and fix his. Both of us were disappointed in the quality. If I were buying another closet and I got the money to afford a better quality, I would’ve done that.

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    Reviewed March 22, 2018

    I was in a fix and I saw a Closet World ad that says they have a 40% off. I didn’t know another company and so I used them to install cabinets inside my closet. The lady designer who came was very nice, good, and helpful. I had to postpone the installation for a while and then the installer came on time. Except for the equipment being dirty, the whole experience was fine.

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    Reviewed March 22, 2018

    Closet World installed my U-shaped home office and it got some shelving, too. The Closet World designer came to my home and she was fine, although, she didn't do a great job of explaining what she was selling me. So it ended up looking different than I expected but it’s not horrible. Also, there’s a pullout part of the drawer and they made it for a laptop to sit on and it’s kind of a waste because I can’t use it for anything. I would rather just have a drawer. Other than that, the installation went fine. Some of the measurements were wrong and the installer had to go back and recut something. So, it took a long time, but he was a nice guy. And he did a good job.

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    Reviewed March 21, 2018

    We had remodeled this house so when the Closet World rep contacted me, the timing was right. I had been thinking about putting multiple closets in. They got it all done in one day and it was good. The closets are very good except the metal board where you attach equipment and things to hang on the wall. I can't even use it. I can’t find any clips to fit on there. I was told that I could buy them at Home Depot or Lowe’s but I can’t find them. I’m also concerned about these brackets because if I have to buy their brackets, they’re very expensive and I probably don’t even need this panel. But that’s the only complaint I’ve got. It’s white and it's pressboard, and the shelves seem to be nice and strong. I’ve got plenty so I’ve got a lot of room to store things. And with the way the closets are, things don't hide behind the shelves as much and I like that better.

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    Reviewed March 21, 2018

    We had Closet World install stuff in my garage. The first designer was great. She was so nice and I really like her. I ordered some other stuff and the other designer was good too. The installers last time were good, they showed up on time. I can definitely recommend Closet World to other people.

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    Reviewed March 20, 2018

    When we used Closet World in the past, we had them do three closets for us in our first home that we lived in for 17 years. The last two or three years of our ownership of that house, we had them come in and do cabinetry in our laundry room. We've always had a good experience with them with respect to finishing things off. So, we called them back when we moved into our new home. We met with them the day we were getting ready to close, walked the house, got everything situated, they drew the designs and my husband said to me that he thought it was the same designer that we used before 'cause he remembered her face. She was very helpful. She gave me good ideas on what we could potentially do in the space. So, we went with their program and it's worked well for us.

    The installation crew from Closet World came three weeks after we moved into the house and built the closets out. They were really good. The only thing was that during the first project that we did with them in this new house, they only sent one person on the first day and he came in a little bit late because he had just finished from another job. And it was a really long day. Had they sent two people, they would have been done and out of there to come back a second day to finish. It was a lot of work for one little guy to finish. I was surprised that it was just him and I was like, "Are you gonna be able to finish this today?" He said, "Yes, ma'am." He had a good attitude and was very positive. But as a manager of people, I would never send one person to do this job.

    We've done a couple of different closets with Closet World and they've always given us really good pricing, which I appreciate. It makes it a lot easier to spend the money when you know that they're willing to help you with certain things. I probably will call them out once we've moved everything into the house and get everything situated to do some cabinetry in my mom's garage. The reason we bought a new house is 'cause I moved my mother in as we'd sometimes get her to feel really good about her surroundings. So, I want to do some stuff in the garage with her.

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    Reviewed March 20, 2018

    Closet World installed a closet in our master bedroom. My experience with the designer and then the installation were good. I really like the space I now have available. Everything came up the way it was.

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    Reviewed March 19, 2018

    We heard about a discount offer that Closet World was having and that was going to give us a bigger deal. We decided to go with them because of that and we made the right choice. They take care of their customers. Their designer was exceptional and their installation crew was top of the line. The measurement was slightly off at first but there was no issue with them accommodating us when we were going to be available for them to come back and complete the work. We had big closets done and we were extremely happy with the results.

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    Reviewed March 19, 2018

    We had Closet World install closets in our four bedrooms. The designer presented to me a layout design. I want nothing too fancy, just for organization purposes and our transaction went smoothly. The installer was good. I just wish it started earlier in the day because he started at 1:00 and he was here till almost 9:00 at night. He wanted to come back around 5:30. So, he really only got a four-hour working day and was not done with the last closet. So, Closet World promised me a one-day job, which it was, and there were no naps, so it’s just a crazy day. I think the schedule was poorly planned on their side. I also had a follow-up with them to fix a little bit of the damage because of the removal made. Nevertheless, it was a good experience, overall.

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    Reviewed March 18, 2018

    Closet World was excellent. However, the mirrors on the large wardrobe doors were wavy, which was not a good thing. They looked like they were something from the funhouse. But Closet World replaced them. Their reps came and put new ones in, and they were very courteous and helpful. But the new ones also have a bit of a wave in them although not as severe as the first batch. Nonetheless, the salesman was wonderful. He knew his stuff, held our hand, walked us through the process, and gave his suggestion. He worked with us very well. He also came a couple of times to make sure the guys were doing a good job. So far, we’re very happy with Closet World. They just might need to find another company that has a bit better quality of mirrors.

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    Reviewed March 18, 2018

    A trade man was at our house and he told me that he used Closet World and he likes them a lot. We got Closet World to do an entertainment section and another wine cabinet area. We had a good interaction with the designer but there were a few things that we had under a different impression in what was coming. The design wasn’t actually too bad and it looks better than I thought it would when we first started installing it. I won’t find fault with the layout but what we had to get done was a little tricky. We talked about a different kind of glass and that’s what we thought we were going to get. It might have been harder than what the designer expected but it wasn’t done that way. Also, my wife thought it was real wood yet it wasn’t real wood so she was disappointed there. It was white so they used it that way rather than another.

    Still, the installation was good and we had no problem at all with the fellow who came. A part that wasn’t that great, but it wasn’t his fault, was when the boards came and at least 2 were not the right one. So that held up finishing for about 10 days. Then we were going to have a wine rack too, but they said it didn’t come to match what we had and I don’t think they ever gave us a refund on that.

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    Reviewed March 17, 2018

    Closet World's designer was very knowledgeable and professional. I liked Closet World's reputation, too, and I had them install a closet in our master bedroom. I was at work when the installers showed up, and when I came home, they were done. They were quick. I’ve been impressed with the workmanship as well. It's very high quality and nice. Overall, I had a good experience and their product is good. So, I’d definitely recommend them.

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    Reviewed March 16, 2018

    It was pleasant with the Closet World designer we worked with. We had floor to ceiling cabinets installed and garage flooring put in our garage. But we had a lot of extenuating circumstances during the installation and it was horrible. Mudslides hit Montecito and they couldn’t deliver and install on time. They had a total of four visits to finish the installation.

    Repeatedly, they were going to do it in two days and then, they were going to do it in one day. There were scheduling problems and it was very frustrating. They did a really poor job of communicating with me as to when and why they could not be here. I had to call and find out why they were not present on the day that they were supposed to install. I did all this just a month before moving in so that it could all be installed and I wouldn't have to look through the construction point of this. Also, the workmanship was mediocre. They cut a lot of corners and everything is C-grade. I've noticed damage in two different locations since I've had them put in and I had to be up on a ladder doing things to see it. But that has been repaired and the units were installed.

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    Reviewed March 16, 2018

    Closet World sent down flyers and they were one of the three companies that I booked appointments with. They were also the first one that came. Their designer measured the area and was here for a very long time. She designed what she thought was going to be the solution to my problem, but it turned out that it wasn’t. She designed my order incorrectly and the measurements were all wrong. She obviously didn’t know what she was doing. So now, I have a bedroom that is still in the state of disarray and I'm very dissatisfied. I have materials going off my bedroom and they're not going to do anything about it. They refunded the money but they didn’t do anything at all to try and keep their customer satisfied. I would not recommend them to anybody and I would convince people not to go there.

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    Reviewed March 16, 2018

    I liked Closet World's pricing and I got them to install drawers and shelves for a pantry. I told their designer what kind of items I needed to store and we decided where things would go and whether I’d need drawers or shelves. She listened to what my needs were and accommodated them into the space. The initial installation was great. Their guys came on time and did everything well. But at the beginning of the year, I called because there was an issue with one of the drawers. The bottom had fallen out on it. Then on another drawer, the track wasn’t rolling smoothly.

    It took almost two months to schedule something with them. The first time around when I spoke with someone, we scheduled a time and I sent in my payment information. But something fell through the cracks. The installer became sick and went out on leave but nobody told me about that. I called back and they rescheduled me again. The day that they were supposed to come, the installers called me and said that the pieces they were supposed to install fell off the truck and were damaged, so they had to reschedule again.

    When they came back to reinstall, the size of the drawers they brought was not correct and they manufactured them incorrectly. My drawers have one hole for a drawer pull, but they manufactured the replacements with two holes for a handle. That was not what they told me they were going to bring. So, instead of getting brand new drawers like they told me I was getting, they ended up just modifying them, taking the bottom out of the current drawers and repositioning them with the new bottom drawers.

    So it took a long time to get something resolved to where it could’ve just taken a few weeks. And when I called, they told me that I would have to pay for the installer’s fee, while the drawers and everything would be covered under warranty. But when I was talking to the installer when he came to do the replacement work, he told me that his installation fee should have been part of the warranty and I shouldn’t have had to pay the $130 fee.

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    Reviewed March 16, 2018

    We had closets installed in the hallway, guestrooms, and our kids’ bedroom. We designed something that I had had in my mind and I had hoped for, but as a result, the kids' room's closet is not functional and then the guestroom's isn’t exactly what I had pictured in mind. I'm not an expert. I told them what I was hoping it would look like. The lady just designed it in a way that she thought would benefit me the way I was telling her what my needs were for the hallway or the kids or the guestroom. But then later, I realized why this was not such a great design. There wasn’t any warning about certain things to look out for. I had no idea and I don’t think she did at that time.

    They were offering to put doors on the outside. The installation was finished but they were going to put on doors but I told them to forget it and to not put the doors. It wasn’t a great job and they were fine not putting on doors. We had no door on the closets for a few months until we found a company that could actually come in and put the doors on the way that a normal closet would look like. But then it was not functional because when opening the door, you can't open some of the drawers. It's kind of weird.

    It was not such a great installation process and the window time has a very big timeframe. Given that I work with kids, it was hard to be there at that specific time. It was six or seven hours and the crew had to come back a couple of times. It has been a year and I called to say, “This is not functional. It's still not working.” And they said, “We're done with you. You're not our client." It was not resolved. Save your money and time and spend a little bit more money somewhere else.

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    Reviewed March 15, 2018

    I was having my master closet redone and Closet World got back to me right away. The gal who came out to redesign was really nice and easy to work with. I told her what I wanted then she wrote out a diagram and gave me a quote. Then we scheduled the appointment and it was easy. When the installer showed up, he told me that there was an extra charge to take all the removed stuff away. And I was fine with it but other people might want to know about it ahead of time. Otherwise, he was very nice. He took out all the shelving, put in a lot more hanging storage and cleaned everything up. He was very fast too. It was just an hour or two. It was great.

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    Reviewed March 15, 2018

    A neighbor got her closet done so I went to her closet and I saw that Closet World did a good job and it looks nice. I had a customer and he was looking for something so I called them. I had them do a master closet and everything was great. The closet came beautiful.

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    Reviewed March 15, 2018

    We had Closet World install three closets for us with shoe shelves and drawers for the master bedroom and guest bedroom. The designer came three times here and she wasn’t great. Our closets were worse than I thought. The quality of the material was really cheap. Some of the design didn’t look like that was the best design. It was kind of rushed. The quality of the material was really bad and I specifically mentioned the sort of high-end stuff and it was definitely not. I had to do work on the wall because I didn’t know they were going to tear out the baseboard, so I had to pay for someone else to come in and fix that. I told them to stop because the quality wasn’t good and when I tried to resolve things with the company, they had terrible customer service. And the person who was handling my account was dishonest. When I wanted to speak with a manager he denied there was a manager to speak with.

    The quality was really bad, at least not to my standards. I told them, “Look, I want to continue if you are able to give me a discount or something.” And he just said, “Well, we just won’t install the other two sets.” I said, “Well, that’s not a discount. That’s just telling me you’re not going to do the work.” And then I got too busy and I needed a closet, so I just had them continue and finish it. The rails on the drawers were really cheap too, so I had to have them fix that. The next time they came out they didn’t have it, so I had to deal with that until the guy found it in his truck. They were supposed to bring me handles for the drawers which they didn’t bring until the third visit. I'd tell others not to go with them.

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    Reviewed March 14, 2018

    I liked the price of Closet World. I had a master closet done by them. Working with their designer went well and the installation was fine, too. It took them one day to finish installing it. The product’s quality is pretty good, too. However, I am a little bit unhappy with the follow-up. I have some issues with the closet and I spoke to someone who was supposed to be a supervisor regarding it. And I’m kind of in talks with him right now. We discussed some things that needed to be fixed. And he was supposed to get back to me yesterday but he hasn’t contacted me yet. And I tried to contact him again today but no answer yet. So I’m going to have to call him again myself to see if we can resolve that issue.

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    Reviewed March 14, 2018

    The Closet World designer was great and the interaction with her as well. There were definitely some hiccups along the way with them when they said they were going to be here on a certain day and then they weren’t here. And then, they only sent one person and he was here for nine hours until about 9:00 at night. I don’t think they should have sent just one person out, and you shouldn’t have someone in your house for nine plus hours to do a closet. And then they didn’t have everything. They brought another guy back and he looked at what happened and said the installer did a horrible job. He tried to shimmy up some stuff. So, it was unique.

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    Reviewed March 14, 2018

    Closet World was recommended to me by a friend and their price was cheaper than other closet companies. My designer was wonderful and she was a great person. She was right on time and made accommodations for me when I wanted to change designs a few times. But the installation was quite difficult because I was leaving town that day for Bangkok to shoot a commercial. My friend had to come over and babysit while they were here. They were late and forgot to put in the cedar panels. They came back to put it in but they just stapled them and they were all bowed. I had to nail it to position and it turned out to be glued to the wall. It was really shabby but I just let it go.

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    Reviewed March 14, 2018

    Closet World was offering a discount and I happen to be at the right time because I was remodeling my upstairs. I got a basic line, basic model closet on white color and nothing fancy on the type of wood. Also, the price range for the style of the drawers, hamper, and handles are within budget but they're top of the line for me so it worked out well. We parted ways in mutual understanding with the first gentleman designer who came out then Amanda and I hit it off as a woman to woman, which is great. She understood what my needs were and I was able to show her some of my garments, some jewelry, my shoes, my boots, and what I wanted. She spent hours with me and did it.

    The installation was also great because the guys were dependable. I let them in and left and went to work, and then they called me back for me to inspect, and I signed up on it. It turned out well even though I didn’t realize initially that my walls would be exposed by not ordering backing. But because I was still under construction, I had my contractor paint the walls the color I wanted and it was done. I am very happy with everything and I will be calling them back soon, hopefully reaching out to the same one to do another bedroom.

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    Reviewed March 14, 2018

    I saw an ad from Closet World in the newspaper for a 50% off offer and got a simple closet for an office from them. The designer was really helpful and knowledgeable. She got back to me soon after I contacted them. She was here for the afternoon and got all the designs together for us. But the installation got delayed three times and I was due to have my baby any day. So, that wasn't the best experience but they tried to fix it and we were happy in the end. The installers were pleasant, and the designer tried to help with the installation issues as well, so I appreciated that.

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    Reviewed March 14, 2018

    I looked up Closet World online and then they came and gave me some samples. The samples looked really good and they were accommodating but the quality is awful. I’m really not happy with the quality for the price I paid for it. The material is lacking and also it didn’t calculate that I had three doors. So I can’t even get to my clothes properly. There’s a door in the way. I’m always having to move the doors over to get to one side of the closet. I’ve called them to obviously let them know how I feel. They’ve given me two extra shelves as accommodation but that’s pretty much it. There’s no way to fix this door situation because they didn’t measure it properly. And at this point I’m just over it. I could’ve gone to Ikea and I could’ve had a better quality for less.

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    Reviewed March 14, 2018

    Closet World had a good and larger discount than the others. I had them install the light shelving and some hanging space off of two closets that are together. The designer was very helpful in planning the design and what I was going to do, making suggestions, and walking me through the whole process. The installation didn’t go as well. I painted the closet, but I didn’t know I needed to take out the railings part. Maybe the design person told me, but I didn’t remember. I had just painted the room. And in the installer's removal of that railing, there were some areas of the ceiling that were scraped. There was a big hole put in the closet, the wall, and the back wall. And although I read the contract where it says that they weren’t responsible for any damage created, it would’ve been helpful if they had just pointed it out to me at the very minimal.

    I had a follow-up appointment. And there was also a section that they had to take out the baseboard to put in the closet, but there was one section that they took the baseboard and they didn’t need to. So, they had to come back out and put it in. When I called, they told me that they don’t save the baseboard. And so, thankfully, I had some baseboard leftover. Also, the cable goes down on one of the walls. And so, they made room for the cable for two of the shelves, but then there were three shelves that they just put the shelves in and they were sticking out. They didn’t adjust for those three shelves and it didn’t make sense to me. So, they had to come out and adjust those other three shelves. Otherwise, it was good. I’m satisfied and I will recommend Closet World.

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    Reviewed March 14, 2018

    I had used Closet World when I was in Northern California and I wanted to use them again in Southern California so I went straight with them. The designer was exceptional. She really cared, took her time, drew up exact sketches, and came up with an exact location. I had a little bit of a nightmare during the installation which we resolved. They stayed true to the fact that they needed eight feet of working space. But if I took eight feet of working space from three walls, that's almost the entire garage. I had some things in the garage which I felt was completely out of their workspace but they wanted to cancel it and postpone the work until I corrected this issue. So I was not very happy about that.

    They were being unreasonable and extremely inflexible. They weren't like that in the Northern California location. But it was resolved with me providing them six feet of space on three walls. I had closets built on three walls of the garage and they look beautiful, very custom-built, precise, and accurate in details from what we had originally requested. It was a very professional job.

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    Reviewed March 13, 2018

    This is our third project with Closet World. We had a closet and there was a desk that was designed. So, two sides of the closet are by the wall, and there is a desk spaced between those two closets. We wanted a contrasting color for the desk, so we chose the lighter gray for the closet, and then there was one which looked darker in the sample that was brought, and the designer knew that we were looking for a contrast, but it was not so contrast when it came in. The sample had fewer grains, and I understand that with a grainy surface like that, it could go either way. So, when it came in as a full desk, there was like, a lot more grain, so it looked much lighter when it came in as a full product.

    So, we had to get that replaced with the same color as the closet, for which we had to pay extra for. So, that was something that would have helped us. Those were things that we cannot visualize with the sample or the picture in what was provided to us. So, in order for us to visualize, we sought the help of the designer. Also, the installers who came in the first week of February did not secure the desk, so we reordered it. there were two drawers that go with that, so everything that needed to be replaced with the other color was brought in after four weeks. Nevertheless, the installers were great, did an excellent job, and were even patient during all my rants. One of them had already worked with us, and he was very patient and helpful. Everything is complete now.

    The reason for going back was because we had experience. For the first project, everything went well. The second project, there was a mistake of Closet World, so we did not have to pay any extra, but they had to reorder or redo something, and then they had to bring it in, so it was a wait. Now, the third time, the reason for going back was because we liked the end product. We liked the finish, the way it came out, and, also, because it was customized. But now, we are definitely disappointed. When we had to replace, we expected it to be absolved, but, no, we had to pay. It would be for their best if they want to go back and fix something.

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    Reviewed March 13, 2018

    The lady from Closet World came to design our closet. I have two closets in one kid's room and one master bedroom. We have a few designs. Initially, I thought of going the 16-inch depth but the price was more. I have a budget and I want to get the closet done in that budget. She called and told the manager what my budget was. The guy came for the installation and I feel that the 12-inch depth they installed was very less. I could not put more clothes. So, we are not happy at all. I am a returning customer of Closet World. I had made my garage closets with them too. Everything was good then. The lady at I dealt with at that time, the price and the material. That was why I came back again.

    I messaged the designer that I was not happy and she told me that one of the managers will call but no one has called me. Another thing, I talked to my neighbor who just had their closets done by Closet World. Theirs was almost 18-20 inches depth and they had a better price. Now, my husband is very disappointed because I could not put more clothes on that 12-inch depth and I spent 1900 dollars on that. If the designer told me that I cannot do a better price, then it should be the same case as my neighbor. But they had done a lot more than me like two closets and some shelves, and they had a reasonable price. But for me, I asked her to do a small closet and she told me a 12-inch. It could’ve been more. In the end, it was not good.

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    Reviewed March 13, 2018

    Closet World has local presence and I needed someone for installation and design so I had them do my master bedroom closet. I’m so impressed. The design gave me so much space that I didn’t even think it was possible. The installation was good but it could have been better. The installer forgot some parts at his previous job but followed up the next week to bring me more materials and he left my house very clean.

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    Reviewed March 13, 2018

    We needed a small closet insert with drawers and a dresser done quickly in my son's room. And since Closet World was offering a big discount, we had them do it. The installation was very good. The kid who came out painted the little back part for me because the closet had to be flushed against the wall and so we had to take off a little strip that was on there and he helped me do that. So far, it has been painless. The closet is nice and not moving. However, even with the big discount, the price was still a lot as it was around $1500. Still, I would recommend Closet World because getting those little closets done is like putting together an IKEA dresser with their tiny pieces. Also Closet World's closets are sturdy and we were very pleased. And if my budget allows it, I would definitely do it with them again.

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    Installation & SetupPriceStaff

    Reviewed March 12, 2018

    I called Closet World and they gave me a reasonable price. So I hired them and I didn’t talk to anybody else. I got a new closet in one of our rooms installed and their designer was very good. The installation was a little bit tricky though. It wasn’t horrendous, but Closet World's reps kept miscommunicating everything about what was supposed to be there. Then a couple of times, they didn’t have any workers to do the job, so we had to reschedule. But the workers that came out did a nice job putting the closet together. It was that the parts weren’t there and I waited another couple of weeks for the door because the door that was brought wasn’t the right one. The installers were also very conscientious in how they did the installation, which was nice. They could have jerry-rigged it but they were very good. Closet World also tried to make up for the scheduling issue by reducing the price of my installation. So they didn't really ignore me completely.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 12, 2018

    I used Closer World about 20 years ago in my other home. And when they had an offer for free installation the timing was correct because I had a little project in mind for my house. This time I have a stand-alone closet in a converted garage room installed. The designer was good except that what happened is she made some mistakes in conveying the order to the company. The biggest mistake was that she had written it down to have backing but it wasn’t included in the company’s communication. I know they didn’t get that message. It came wrong the first time. But the supervisor, Joe, was very helpful and had the guys coming up to me four times to get it right and they were here for the last time now.

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    Reviewed March 12, 2018

    I looked online and the people had relatively positive things to say about Closet World. I got them to install garage cabinets and I had an excellent interaction with the designer. He listened, gave us what we were looking for, and didn't try to oversell us. The installation took about an hour and a half. The team has done it before and they knew what they were doing. I'm very satisfied about the work that was done and it's exactly what we were looking for. Not too expensive and just appropriate. I would recommend Closet World.

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    Customer ServiceInstallation & SetupEase of Use

    Reviewed March 11, 2018

    Closet World's product was easy to use and the discount was really good, it was a promo. We had them install a two U-shaped office in our home, 14x12 new with two desks and upper cabinets on both sides. It was a good experience. The installers were great. We had some issues because the one side of the cabinets was deeper than the two outer sides of the U that the cabinets were too long, so we cut them down and made everything fit.

    Their designer was really good. We went over everything and she had all the samples. She measured the cabinets, that’s fine but once you add the trim, I can’t open the door to my office all the way, which is okay too on that side. And, I had to order two regular drawers with a file drawer on the bottom but on the paperwork, I ended up with three drawer sections instead of a file with two smaller drawers. I didn’t get those and since the measurements were off for the desk unit instead of having two large double cabinets on the bottom base I ended up with a double door bottom base with a set of three drawers. I’ve been going back and forth with the guy here, Craig. They were supposed to come and give me some file drawers to replace one of the sets of drawers and by 3 o’clock no one had shown. I called and he’s been off and hasn’t called me back. Today was another day of calling them and I’m not too thrilled about that.

    Craig has been really accommodating but scheduling the install for the replacement drawers and then not even having us on the schedule for that day throws me off. We’re happy with the product that we have so far. But I really think some of the things with measurements and stuff need to be looked at a little better. I should be able to open my door all the way.

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    Customer ServiceStaff

    Reviewed March 11, 2018

    I booked appointments with three different companies and I really liked the Closet World designer when she came out. She was very easy to work with and I trusted her. It was time-consuming and time is valuable to me so I decided to go with them. I chose the basic materials for my bedroom's very tiny walk-in closet and the installers who came out were wonderful. But it took five times before they could get it done. They just couldn't get it right. Plus I have an older home in downtown Huntington and with these older homes, there are different issues. But when the installers call for help when there's an issue, it's like hitting a brick wall with the supervisor of the installers. I even talked to the guy but they made it so much more difficult than it needed to be.

    If they hire installers and these guys are really good at construction, then they should trust the installers. They're not out there, the installers are. They should let the installers do their work. But they were very reactive, as opposed to being proactive, and even then, the installers would bring out the wrong sizes per the supervisor and not inform me first. The installers would just show up with it. It was insulting.

    They still owe me a shelf, which is not a big deal but I was trying to get that job done. I was off work for four and a half months because I had two neck surgeries and I needed the job done before I returned back to work. It was actually unbearable. I have a one-bedroom tiny house and for over two weeks, all my clothes and shoes were piled up on my bed. I had to sleep on the couch. The designer and the installers were great but Closet World is not in the 21st Century. They’ve got some old-school thinking that needs to be changed in their processes.

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    Sales & MarketingPriceStaff

    Reviewed March 11, 2018

    I saw an advertisement for Closet World and I wanted a quote but they came back with a good price that I just went ahead and got the job done. Wendy, the designer, was wonderful and I was impressed with her candidness. She worked on the design with me and she was very professional and nice. We had a long bedroom closet and I had taken the doors off. They did a laundry basket, the drawer and shelves so it looks nice and I’m happy with it. I had prized doors because there were three and it was 150 ft. It was a very long closet and they did all that for me for six dollars more than what the doors were going to cost me which was a high point. The installer was a nice and a very courteous man, except he didn’t come on the day he was supposed to but it was okay. He came and did a good job. He was one piece short so he came back and fixed the part that was short and we were good to go.

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    Reviewed March 11, 2018

    I liked Closet World's price and their product went all the way to the floor. It didn't just hang from a wall. The one we installed was that closet insert to drawers and hangers. The installation took three or four hours and there were two installers. The one side panel goes up the wall and there's a light switch there and so they had to cut a piece out. And the way they finished that piece looked cheap. The overall install was good. Some of the finishing work wasn't so great, but the product is up and it's as it should be. I would tell my friends to check Closet World out.

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    Installation & SetupSales & Marketing

    Reviewed March 10, 2018

    I had my master bedroom closet installed through Closet World and I wasn’t happy with the result. First, they didn’t tell me upfront that I needed to clear the closets before their installers would work. I thought that they would have a garment rack to hang my garments on and then they would do the work. So it had to be rescheduled because I hadn’t anticipated doing all of that work taking our stuff out of two closets. They ended up helping me but they didn’t have a garment rack or anything to put my garment on. And then the second aspect was they had always advertised that you would have more space and after they did their work I had less space.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 10, 2018

    We had doors installed by Closet World that are closed in on the top and the bottom and they open in the middle. It is in the front room, where they give those darn recesses that they do in my home. I hate them, so we just closed that in. We now have the built-in shelving and I'm planning on getting another one done too when we pay that one off. The lady we worked with was great and really nice. She knew what I wanted, so it helped because I really was not sure how to say it. The installation team also did fine, and everything was finished within the allotted timeframe. I prefer the workmanship, and they did a great job.

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    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 10, 2018

    I called up Closet World and they made an appointment and showed up. When the lady got here, she said some things but I didn’t know what they meant and she didn't help me understand. She mentioned that I had a dropped ceiling in my master bedroom and she went to the next room, measured it, and it didn’t have a dropped ceiling. Then, she went to the third closet and I told her what I wanted. She told me how much it would cost more to just get one small size for long-hanging items and I said, “Well, I don’t want to pay that much with that closet. Go back to the original closet and give me a long-hanging portion there.” So we did that.

    Then she made this phone call to her people. She asked for a discount and put me on some way to negotiate this. She didn’t tell me what the original cost would be and simply told me the dollar amount. They were going to give me the 40% off when we talked. But I thought I would have loved for her to tell me $5,000 and then we could have negotiated down their 40%. I was thinking they would give a person what it is, show them they're safe, and move from there. I didn’t have my closets adjusted or appraised and I had no idea except their ads said 40% off. We were on speaker talking on my phone and the lady on the phone heard this. I said to this woman, “Okay. So that's your 40%. I get it.” She told me to ask for a certain dollar amount discount and I asked for it. I found out she was the designer and that was the first time meeting her.

    I paid those people and it was three days that I can call them and cancel. It was coming to a weekend and when I called them on Monday, they couldn’t get out right away. They had a two-week wait. But I didn't want to cancel and start the whole negotiation process over. We went two weeks which is kind of long to have to wait. And then, I happened to be away. They gave a call to my house in the morning to tell us that we needed to come.

    We had a remodel and when they came, they told us to put out the baseboards and take down all of the stuff that we had just paid to put in there. If they're going to put the closet in, why do I have to have someone come in, pull out the baseboards, and pull this out? I gave them the money, they should come in and do it. But I didn’t argue with them and my husband had to do all that. Then, the guy came and put the closet in. I hung up my and my six-foot husband's clothes into this closet. His shirts all hung down over the bar where the pants are. I thought something was wrong.

    I called the company and the guy said I got a dropped ceiling and because of that, I won't have as much space. But the lady didn't explain that to me. She knew her design and knows the closet business world. She's been in it for a very long time and at that point, she has the expertise. She could have said, "You got a dropped ceiling in that closet and so the dimensions that I made for you, this may not work for you but I want to give you the option of what we'll do for you.” I spent $5,000 for a product that I thought was going to make my life better and instead I got nothing.

    I sent him the pictures and he said, “You can take the free option of readjusting your bars and that would cost you no money, or I can send someone out who would tear up the closet at your expense and build a new closet.” I sent him back an email letting him know that I wasn’t happy and that I'm not a satisfied customer.

    I said, “You know what? I'm going to call this other company and see what their prices are.” Then, they told me they have a guarantee that they're giving me the best that they could. And the manager said, “I'm going to give you a $50 discount. I can't give any more.” When it came for us to pay him the balance, I called my husband and told him that they were coming over to put in the closets and what he had to pay. They forgot to give me the $50 discount, so I had to pay them the full balance of what was there. $50 was not a large amount in the scheme of how much I pay them but they said they'd give me that.

    I convinced my husband this is a very good investment because we just remodeled everything else. He asked me what made me do this and it was because we did everything and everything looks so nice. I felt like we were in a new house and I wanted to make the closets feel new too. He said, “Okay. You know what? I went along with you because everything else looks so good. I thought you knew what you were doing, but you didn’t.” The sleeves of my husband’s shirts hang down. I took the time to move the bar up to the highest place, which is just one more. We moved the pants down just one more and now, the pants drag on the floor. But there's nothing I can do to get my money back and to get better closets except pay them for a service that they should have offered me initially. I'm not happy with Closet World. I would refer Closet World to a person who wants to put a doghouse in their basement.

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    Installation & SetupPriceStaff

    Reviewed March 9, 2018

    I had some work done for me by Closet World in the past. In fact, they've worked on all of my homes. Their product was clean and organized. It works for me getting my stuff organized and out of sight, hidden and tucked away. Our organizer was good. I let her know what I wanted, she gave me feedback and let me know a different way of going about doing certain things, which made sense. It worked out and we got a finished product that I love. The installation was good. I had everything moved out of the way for the installers. All they had to do is come in, attach the unit and put doors on it, and we were good to go. Two guys came in and did the work in two hours. I'd highly recommend Closet World. They could bring the price down a bit more but it was decent and you get what you pay for. The quality is good. I had a 50% coupon on my orders, which I got from a Sunday paper, so it worked out. Closet World is the way to go if you have the money.

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    Customer ServiceStaff

    Reviewed March 9, 2018

    I wanted to turn one of my spare bedrooms into a closet. And I had Closet World put some shoe racks on one of its walls and then another wall has a clothing rack and a three-drawer thing. The Closet World designer had a very strong personality. She wasn’t pushy but was a little rude. She said, “You're either going to accept this or you’re not. I have thousands of other customers that are going to.” The installer was cool. I was sleeping on my couch and I let him work. I like my closet and my experience was good. I was satisfied and I'd tell others to definitely choose Closet World, too, if they want a freaking closet.

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    Installation & Setup

    Reviewed March 9, 2018

    I had closets, shelves and drawers, installed by Closet World. The installation went pretty good and the guys who came out were great. They did it in one visit. However, I did not feel like the designer was interested in educating as opposed to getting a sale, which was an easy sale. More explanations on how things look and their sizes, as well as suggestions, would have made the experience better -- assuming that they are experts in closets. Nevertheless, my experience was not too painful. It was cool.

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    Reviewed March 9, 2018

    We got one estimate from Closet World and we had them install a pantry, a master closet, and a second closet. The designer came to the house and designed what we wanted, then she left. The installers were very efficient and they were in and out of here in three hours. On the whole, our experience with Closet World was fine.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed March 8, 2018

    I used Closet World before. They were referred by a friend and I had a good experience. Recently, I hired them again to install a regular closet for me and I got doors for it. I told the designer that I needed exactly the same thing as the previous one they did for me which had a back part. She looked at my old stuff then she prepared the drawing and I didn't even look at it since I didn't ask her for anything different. After, she gave me the contract and I signed it. She didn't even go through it with me. Apparently, when she made the design, she did a new one without a back and that was what they installed for me.

    When I called them about it, they said that the back part was not in the contract. They also did not come back to fix it for me. I called again them recently and they didn't return my call. So I called them back and they said I had to pay to have it fixed. I said that was fine and asked them how much. But they didn’t call me back and I don't know what's going on. This is really bad. Closet World is not cheap and now I have to suffer to use the closet that's kind of a junk.

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    Staff

    Reviewed March 8, 2018

    I have worked with Closet World before in my previous residence. Then I had a small walk-in closet done in my current home. The designer was great. We worked with her before. She’s still currently employed with Closet World and she oversees this area. She was just very professional in what she does. She connects well with people and she was easy going and does a nice job at design.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 8, 2018

    I called Closet World's 800 number and then the 800 number scheduled the designer to come out, which she did on a Saturday and she came back on a Sunday. I tried to give her as much information and let her measure and do all that good stuff. We’ve been trying to get a hold of the salesperson from Closet World because we were looking at possibly changing the type of or adding drawers to our closet. We kept trying to contact her prior to that and we couldn’t get through to her. And we were not willing to change the installation dates because both my husband and I have a very demanding job. So, we ended up going with what was scheduled.

    The salesperson ended up showing out there towards the end of the installation and we didn’t end up doing drawers. But then, I texted her yesterday morning and I said, “You’d said you were sending somebody out to put a tie rack and a belt rack and when is that installation is going to be scheduled for, when is that happening?” We didn’t hear back from her, which was frustrating and we can't call. It's hard to call their 800. And one of the rods was cut short. So, there were prongs on each side of the rod to hold that rod in place and one of them was getting forward. I would assume that the wood is like pressed wood that once that part splits, it’s ruined. I haven’t heard back from her on that either.

    Right now, I don’t think I would refer Closet World only because I’m frustrated. I sell real estate for a living and my husband is the GM of a huge Toyota store here. If somebody can’t get a hold of us, I don’t want my name tarnished. I’m going to do everything I can to be on top of everything. So, I’m not going to refer somebody who doesn’t communicate.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 7, 2018

    We did a full remodel of our house and the closet was the last thing. I went for Closet World, which was the most familiar. The closet that we had installed was simple. It was white with a few shelves and a few little bars to hang clothes on. However, there was just one installer so the installation took a long time. Since we just remodeled the whole house, everything in it was new as well as the paint. And so, when I put in our closet, there were some scrapes in some things and some paints that just didn't need to happen. But I'm going to go ahead and take care of that. The installer seemed good and nice, but if they could show up with more than just one guy to get the job done fast, that would have been nice. So far, I'm satisfied. We spent about three grand on the closet. They're nice and they look okay. I'm not unhappy but it seemed like a half that price would have been the right price for what actually is there.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 7, 2018

    Closet World is a good company to work with. They did our garage years ago. Then I think I got a flyer in the mail and I figured I'd work with them again. We ordered closets. The designer was friendly and attentive, and she knew what she was doing. She's the same lady I worked with on the garage years ago. The installation went fine and fast. It was one guy. He knew what he was doing, so it went well. We're happy with the work they did. I would recommend Closet World highly.

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    Reviewed March 7, 2018

    Closet World had 40% off and I had them install a closet in my bedroom. Their designer was great. She came over, did some sketches, and we discussed it and gave me the prices. The installation guy was great as well. I would definitely recommend Closet World.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed March 7, 2018

    Deric had his closet done with Closet World a few years ago. Then recently, we decided to do some other closets, one being mine and one being another one in our house, and we hired them again. We had both of our closets redone and organization put in there. Our designer was Joshua and he was extremely awesome and helpful. He came in and spent a lot of time making sure that he designed what we needed specifically for our needs. He was so thorough but we ran out of time at our first appointment because we had somewhere to go. So, he came back another time to finish our designs with us. I have to complement him very highly. He was very patient, very kind, did all the measurements a few times to make sure everything was perfect, and we had a great experience with him.

    For the installation, a nice guy came and did it all himself. He was helpful, answered all our questions, and went above and beyond in the installation. His nail was broken at the end of it and he had two more things to do. But he was super nice about it and he came back first thing the next day and finished it. The whole project took a month and a half to finish. The closets are beautiful and we're happy. It was a good experience with great customer service. Closet World is not cheap but they're worth the money.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 6, 2018

    I researched two other companies but I liked the salesperson of Closet World. She was really smart and she had a lot of good ideas. I had a mahogany organized system put in my son's closet, which includes drawers and shelves and rods. However, the installation did not go very well. The products that I picked, the drawers, had some defects on them. It looked like they were glued. When I called the saleslady and told her my problems, she gave me the email and they were quick to respond. They showed shipping and I called up and I emailed them and they responded very fast. But then when I followed up with them, it was two and a half weeks before I could get a hold of somebody that would schedule me to get it fixed.

    And, so, I'm paying extra money to change the three drawers out that looked bad, and they're replacing a panel too. Unfortunately, when the guy went to my house, I didn’t pay a whole lot of attention, and when I got home, I saw that it did not look right. I then took pictures, and I sent them to the guy and he saw what I was trying to say. The guy gave me his phone numbers and every time I left him a message on the voicemail, he never called me back. I literally called four times, and had to chase him until he scheduled it. I kept saying, "Listen, I have a whole garage I still got to do. Bedrooms I got to do." It wasn’t a good feeling with all this aggravation. He asked me to call him what the amount was that she charged me for the drawers and that he'd give me an estimate. And so they are finally coming on the 12th.

    Overall, the lady did a great job and the tech also did a good job in putting it together. But he did not see the imperfections. He should have been able to see that. as well as the lady.

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    Reviewed March 6, 2018

    I had to tear out the old closet. It wasn’t sufficient and I had to have higher and lower bars put in all the way around. I had my closet done through Closet World and I just got two doors on it -- one on the left and one on the right if you’re facing it. Closet World did a good job.

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    PricePunctuality & SpeedStaff

    Reviewed March 6, 2018

    I had Home Depot and Closet World come out. Home Depot seemed to be a little pricey. Plus I wanted to do a lot more than what the job really needed to be so I went with Closet World instead. We had just moved to Vegas and we came from the mid-west where we’re used to lots of storage. So, we turned our third bedroom into our closet and had two closets organized. Their designer had a lot of good ideas and wasn’t pushy. She knew what we were looking for and worked on that instead of trying to sway us in different directions. The installer was very good, organized, neat and quick. Everything was perfect. Closet World was good for what we wanted and very professional. I would recommend them.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 5, 2018

    I used Closet World 10 years ago. This last time, they installed a master bedroom closet. Their designer was very efficient and got the job done in a big hurry. One fellow installed the closet and he was perfect. He showed up on time and came back when he needed to come back to do another thing. We had a little glitch in the installation process but the people at the main office handled it perfectly and then all was good. The fellow on the phone at the main office was really good, very responsive and pleasant to talk to. I would recommend Closet World.

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    Reviewed March 5, 2018

    A family member hired Closet World and I figured if he trusted them, then I could, too. I got a basic white closet which was customized. Their designer was very sweet and everything was cleaned up after the installation. Right now, I'm adding more to the closet so I'm still ordering from them.

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    Installation & Setup

    Reviewed March 5, 2018

    I’ve used Closet World before and I used them again to install a closet. The installation experience was good. I'd call Closet World again.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 5, 2018

    There were a couple of ads we had then we figured we'd go with Closet World after comparing the closets with the ones that I would be interested in installing myself. Their price was also competitive. They installed the closet, hanging rods, shelving, drawers, and a cubby shelf in our kids’ room. The designer we worked with was Linda and she was open to what we wanted. I’m a little picky with a lot of things, so I had questions in regards to not just how it was going to look like, but also if something were to happen then what would I need to do. And, she had answers to all the questions I had.

    The installation was fast. The good thing, as a suggested by our designer, was to do the prep work prior to the installers coming by. So I did all the prep work myself, as far as taking down whatever was inside including the rods, brackets, and the baseboards. I took all those out and then I prepped up the whole wall for installation and painted the ceilings. It was just more work that I had to do to prep it up. The closet is wonderful and I like how the drawers are a three-quarter inch thick at least. The experience was good and we are going to do another bedroom with them. Then I’m also going to ask our designer about soft-closing drawers. So, overall, we are satisfied.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 4, 2018

    The girl from Closet World who came in was very professional and they had great prices. I had them install a closet for our bedroom. It fills up most of the wall and she designed it pretty close to what we had before. It's very nice. But their installer had little quirks. He was angry about a strip of wood that was sticking out in an area and he gave my contractor a hard time about it.

    He told my contractor that he couldn't get the closet in there. But my contractor sent pictures of the area to Jennifer, my salesperson from Closet World, and she said there wouldn't be a problem as the closet was not going to go up to the ceiling. The installer also asked my contractor about sliders and baskets for the unit but he didn't know anything about it. I wasn't there at the time and the installer didn't call me. So when I came home and found that the installation was not done, I called him to set up another appointment. But I got no call back at all.

    I had to call him again the next day and the day after that. When I finally connected with him, we put a date together. Then he called the day before and said that something came up so he couldn't do it. It took forever to get a response from him again after that so, it was very hard to get a lot of cooperation from him. Finally, I got him to come back and just do it. He had the plan and everything he needed, so there shouldn't be any kind of problem with the installation. Other than that ordeal, I love Closet World's product and Jennifer was great. I wanted her to know that that guy sort of didn’t fit the protocol of how friendly and fast Closet World's service is. But she didn't call me. Still, I would recommend Closet World to others.

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    Reviewed March 4, 2018

    I contacted about two other people or more through Angie's List and I could not even get a quote from some and they did not call me back. Closet World, on the other hand, offered a discount. I had a master walk-in closet installed by them with two three-drawer installations as well. Their designer came over and showed up when he said he was going to, and he talked me through it, telling me everything that I needed to know to get a quote or proper information so I could make my decision. He was professional, knowledgeable, very helpful, and he showed up on time. I was happy with my experience with Closet World. It is a good product, and I have already had my neighbors over to show them and a lot of them were impressed as well, so I recommend it.

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    Reviewed March 4, 2018

    I had a good experience with Closet World. I had them install a Shaker style closet and their designer was very nice and quite knowledgeable. The installation crew was very nice too. And they had it done in a few hours. Quality is good. My only request would have been for a couple more shelves for the closet on both sides. But other than that, it was perfect.

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    Reviewed March 3, 2018

    I like the quality of Closet World's products. The latest one I had them install is the garage cabinet and it has an excellent quality. The designer was good, professional, and she explained everything.

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    Reviewed March 3, 2018

    I got a Closet World flyer in one of the newspapers and I liked the discount and pictures that were on the sheet. I also Googled them and they had some pretty good reviews, so I decided to let them install two children’s room closets for me. Their designer listened to me, did what I said, and changed things that I didn’t like. My installation experience went well, but there was one little mistake that I haven't had a chance to fix yet. A couple of the bars were hung too close to the room and I haven't had a look to see if my husband could fix that or whether we'd have to have them come back out. Other than that, it was a very clean job and I had a positive experience. I'm also happy with the products and I would recommend them, but with a caveat about the price. It was a little more expensive than I thought.

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    Reviewed March 3, 2018

    Closet World had a sale and they installed a closet in my daughter’s bedroom. The designer, Gayle, was really good. My experience with Closet World was wonderful. I will use them more often and I have more business coming their way.

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    PricePunctuality & SpeedStaff

    Reviewed March 3, 2018

    We read some reviews and checked out Closet World online. Then we picked them over others. We had someone come out a couple of months prior to us actually deciding to do the closets so, we had an idea from that first experience what we wanted. So, when the second designer came, it was really fast and easy. We picked the closet we wanted, she gave us the price and it sounded good, so, we went ahead with it. We had them put in sliding mirrored doors on our walk-in closet and the installer who came out was really nice. He was on time, he finished quickly, and didn't leave a mess. The product is good quality and the people that we worked with were very friendly and professional. It was great experience.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 2, 2018

    I used Closet World six years ago when I first bought my house. This time, I got them again for another project because I have an old home and the closet is from the 1940's. It's very big and I wanted to maximize my closet space. Closet World's designer was pleasant and she listened to me. She gave me options, which I liked, and gave me a very good price. In fact, the price she gave me was much more reasonable than the first time. So I was very satisfied. They made two closets for me and the installation was very quick and clean, which was what I expected. The installer broke down what he was going to do and the timeframe, which was all pretty accurate, and he did it all in a few hours. So for the most part, I had a good experience and I would use them again. But they're still expensive. If you're a handy person, you can do it by yourself.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed March 2, 2018

    My wife got at least one or two extra estimates from closet companies and she felt that Closet World gave the best price for the product that we needed to get. We had a closet unit along the wall installed in the bedroom and the designer was very good. She had a lot of suggestions and ways of doing things that we didn't think of and that we felt were very good. And the installation was quick and well done. It took three hours and the gentleman answered any questions we had. It was a fine experience.

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    Reviewed March 2, 2018

    I was overall quite pleased with the Closet World effort. However, on their first attempt, the mirrors they brought did not fit so they had to go back and get a new set of mirrors. That took quite a while and that was slightly inconvenient. However, my caregiver called them and negotiated with the supervisor and he knocked $100 off the price. I was pleased with that and as far as the doors that were in there, they were very good. They slide very well and they look good. I’m happy about that. Their designer was very nice too and I liked her. She was very good and she did everything properly as far as I’m concerned. I’m a little eccentric, I’m an old man and I may have thrown her off a little bit. But I don’t know if she made a mistake measuring the mirrors or not. Overall, I’m fine with Closet World. They are good and I would say good things about them.

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    Reviewed March 1, 2018

    I had Closet World install closets in our bedrooms. The quality of work was fine. However, there was a problem where they had installed the wrong sliders on the drawers, so they had to come back and redo that. There were some errors in the measurements when they were taken initially. The installer was able to make the adjustments but there was a little stuff at install, which is totally normal. The closets are fine, they look nice but the drawers are a little wobbly. They slide in and out, but it's not really, really tight. But I didn't think I was buying a top-of-the-line product when I bought it, so no surprises. It has met our expectations. Everybody was extremely polite, easy to talk to and get along with. Even when there was a problem, the installer was very clear about what he needed to do and why he needed to come back, and he did and everything was fine. Closet World is an easy, affordable solution for your closets.

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    Reviewed March 1, 2018

    The guy came and put the closet inserts in. It is not like the plan Rene and I made, except for the little side shelves. He also put the hanger bar for clothes deeply set into the closet and up high, so I still have to climb into the closet up the two steps and reach far and up to the bar. I still whack my head on the closet entry when I try to hand things up. It is NO better at all from what I had originally. We talked about the closet depth and height and smallness of the entry and the fact that I kept hitting my head on the entry frame due to having to climb into the closet to use it. Your design took that into consideration and made it so I would not have to do that. But that is not what happened.

    Also, you said there would be a back and side. There is none. It looks ugly and bad for so much money. I could have achieved the same effect with stuff from Home Depot for 1/3 the price. Why did this happen???? I left messages for Rene and she has not called me back. You knew what I wanted and my needs and concerns! Why did you do it this way. Just shame on you! I do not recommend you. And when I have the money, I will hire someone to undo what you did and redo it with the plan Rene had originally made. The original plan was nice and would have helped me use the closet.

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    Punctuality & SpeedStaff

    Reviewed March 1, 2018

    I just turned one of my kids’ bedrooms into a closet. It was like two big closets and then a big island in the middle with a couple of jewelry drawers. And it's all open and no doors. The designer from Closet World was wonderful and she spent a lot of time here. I was surprised. She drew up everything so that I could see what it would look like. She was really good. The installer was a really nice guy. He did it within a day and he cam back another Saturday, but he did a terrific job. Everybody was great from beginning to end. They were very professional and worked really fast. I would recommend Closet World to anybody.

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    Reviewed March 1, 2018

    I had Closet World install cabinets in the garage for my excess kitchen stuff. The closet organizer and the installers were very good. I was very satisfied and everything went well.

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    Reviewed March 1, 2018

    Somebody introduced me to Closet World and I like it. I had a garage closet installed through them and the designer was good. I’m very satisfied with them.

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    Reviewed Feb. 28, 2018

    I had a closet with shelves and drawers installed in the master bedroom by Closet World. Their designer was great. She went straight to business. She explained the product and drew us the design she felt that would best fit for our need. She knew what she was doing and was right on. The installer was amazing as well. When he came to the door, he took his shoes off. Nobody asked him. He just automatically took them off. So he did the whole job basically barefooted. In my family, we have to take our shoes off when we come in the house. But my own kids when they come visit the house, they don't take their shoes off. So for this guy to come and take his shoes off, that spoke volumes.

    My wife and I had to go to L.A. that day and he was able to finish the job before we left. We were supposed to leave our mother-in-law in charge of everything. But he finished the job and it was great. Everybody that I dealt with even after the installation was great too. I spoke with the manager and he's pretty awesome. The only thing, I just hope the drawers were a little bigger than what I got. But it is what it is. I would definitely recommend them.

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    Reviewed Feb. 28, 2018

    I like the designer, the time that she spent with us and going through options. I was impressed with her idea and the options that she gave us. I've used Closet World twice already and she has helped me before too. The installation went pretty smoothly and I’m happy with Closet World.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Feb. 27, 2018

    I got a flyer from Closet World in the mail and I called for a free consultation. I just moved in and I needed a new closet. My original intention was to get different people in to do estimates, but it didn't end up happening that way. I spoke to somebody on the phone and I told her I didn't want to do a whole closet remodel. I just wanted to change the level of one bar. She said it was no problem and that somebody could talk to me about that. The designer came out and she was very pleasant, but she said they didn't do that. They only did major closet remodels. So, I was misinformed from the get-go.

    Then, the installation guy showed up. I thought all the stuff was supposed to be custom made and then brought in, but he had to do quite a bit of adjusting and sawing because it didn't come completely custom fit. At one point, he was going to change something on the design 'cause he got confused with the drawing and I explained it to him. Thank God I was home and I didn’t have them show up when my mother was there because we would have had a whole different design.

    There was also an issue with the way he was ripping the stuff out. There was a little bit of damage done in one of the drawer frames as he was moving in and out. I also didn't realize this, but my designer didn't tell me that when they rip the stuff out and then they put the new things in, you're going to have evidence of the old system as far as how the walls look. There are holes and mismatched paint, and there's no mention of that at all. In your mind, you think you're going to have a sparkling, beautiful final product. And the room doesn’t exactly look like that because of the way that the walls and stuff look like when they're done demolishing the original part 'cause the new stuff doesn’t entirely cover it.

    Also, the designer didn’t build it to fit the whole custom alcove area. When I called her about it, she was pretty defensive. She was like, "I tried to save you money and I did everything to keep it the way I could." I appreciate that, but I would have liked to have the option and I wish I would have known that we weren’t entirely going to utilize that because now, things are not fitting like they should. They also didn't tell me that they were not going to take away the old shelving. If you want them to take it away, you have to pay them $50. There were also shoe racks that were supposed to be slanted, and they're flat. I can live with it, but I specifically pointed to the picture and said I wanted that shoe rack.

    Then I needed some additional shelving. When I called to order the shelving, they said I had to call the rep. I called the woman that did the designing and she told me I was not going to get the discount that I originally had because that sale was over. In order for me to even get the discount that they were currently offering, I had to order $500 worth of shelves. That's a lot of money to spend. I called the supervisor and he got back to me the next day. I missed the call, and there was no follow-up from him. Overall, it wasn’t a great experience and if I had to do it over again, I probably would have done my homework and maybe gotten some estimates from other people and read reviews.

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    Installation & SetupStaff

    Reviewed Feb. 27, 2018

    I had Closet World install their basic but very high-quality line. Their designer was very helpful. She put together a design that we were skeptical about but it is handling everything that we need at the moment. The guys came out and installed it in one day. We're very satisfied with the product and its quality. I'd recommend Closet World. In fact, we wanted to order a couple of valet rods and a tie bar from them.

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    Installation & SetupPriceStaff

    Reviewed Feb. 27, 2018

    I looked up Closet World online while looking for a custom closet and they had a good sale going. Their designer was very nice, pleasant and knowledgeable, and I got custom closets with some shelves and places to hang clothes in the master bedroom. I didn’t get any more estimates because I was pressed with time but it turned out not to be cheap. The price was at least $500 more than I expected it to be. It’s over 40 percent off yet I ended up paying so much. The house was empty as it is being flipped, so I was happy that the guys came and installed it and there wasn’t a problem.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Feb. 27, 2018

    Everything was great with Closet World. Their designer was friendly, quick, and very attentive. We had a closet and a shoe rack installed and their installers were very clean and thorough. If you're looking for something that's easy, simple, and affordable, Closet World is the place to go.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 26, 2018

    We were looking to put a closet in our bedroom. We liked the fact that Closet World would help us find the closet because space was a concern. And the rep was very knowledgeable and we felt comfortable that they would do a decent job. However, there was a mix-up. We had told them that they needed to be done by Friday at 5:00 o’ clock because we had something else that we had to do. Then they told us that the installer would arrive between 2:00 or 4:00 pm on a Friday afternoon.

    We really needed it installed and we had waited a month, and then they said okay but then it was going to be another month. And they were like, “I’m sorry, sir. I didn’t have it in my notes." So we called the salesperson and they got involved. And basically, they just had to switch. All they had to do was call the other client and say, “Would you mind if they come on a Friday afternoon versus a Friday morning?” The other client said that it didn't matter so they ended up coming Friday morning. Kudos to that sales rep because we were pretty discouraged. We’ve been working with this remodel for a year. It would have been really difficult. And she did remember that we had told her that anytime but after Friday at 5:00 o’clock. And so, she had it in the notes, but it didn’t get put in. But the installation went fine.

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    Reviewed Feb. 26, 2018

    I had a closet installed in our bedroom by Closet World. It's 50% off. The designer was informative and the installation experience was good and quick. It's okay to use them but research first from Home Depot because it's similar.

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    Reviewed Feb. 25, 2018

    I had Closet World products done in the master closet and over my washer and dryer in the laundry room. They're of walnut wood and they're of good quality. I'll tell friends that the those products helped me get organized. I'm happy with them. Also, the installation guys were unintrusive and quiet. They came in and just did their work. Everything went very smooth. I'd recommend Closet World.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 25, 2018

    Closet World had a good deal so I had them install all the closets in our house. Their reps were very nice and the installation was very, very quick. My experience with them was good. I would recommend Closet World.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 24, 2018

    I went with Closet World because they were the first one’s I thought about. I had them install their products in my garage to hang my extra clothing. The products were fine as well as the designer I worked with. I had exactly what she said I would get. The installation went okay and the installers were on time and got the job completed.

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    Reviewed Feb. 24, 2018

    I used Closet World 10 years ago in my old home. I liked what they did for me because the closet looked nice in our garage and it lasted longer than I thought. And even though the old house is 10 years old, it still looked new to me. So recently, I got them again to install a garage closet in my new home. Their designer explained and went over everything with me one by one. She also called me back with the price negotiation. The installation was good as well and was done in three hours. I would recommend Closet World.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Feb. 23, 2018

    We liked Closet World's pricing and product. But the biggest selling point for us was their designer. The gal was very informative and wasn't like a pushy salesperson. In fact, she recommended some things that helped to save money as opposed to just trying to upsell everything. So, we really appreciated that. She was very engaged and understood exactly what we were looking for after we explained to her what we were trying to do. We had them install a full walk-in closet for us and during the installation, there was one shelf that came in white for whatever reason. We ordered a brown wood color and everything was fine except for that shelf. So, they had to install the closet that way, then they come back a few days later and replaced the white shelf with the right one. Other than that, we had a very good experience and we're calling our salesperson back again in a couple of weeks to do three other closets.

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    Reviewed Feb. 23, 2018

    I had five closets redone by Closet World. The installation process was easy and they have a smart installation team. Their designer was great in person but terrible in functionality. She placed drawers behind doors and you can't open them. She didn't think through the sizing of the drawers and she tried to rush through the entire order of all five closets in one day. We had a problem a year later where almost all the drawers were broken, and we ended up talking to the same person and then the same team.

    I asked them to come out and then the manager told me that I must have used the product wrong. He told me it would cost $180 just to send someone out to my doorstep, plus the cost of any changes of the drawers. I paid because they had to come out because the drawers were useless. It would not even close and one of them ate a $360 dress that was hanging on one of the racks and tore it to shreds. I couldn't just have a contractor to come out for any of the specific racks. They're very specific to Closet World. I wish I'd paid a couple thousand dollars more and gone with someone else.

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    Reviewed Feb. 22, 2018

    Closet World had what I wanted and their pricing was the best. We had them install a closet unit In my daughter's bedroom. I love it and it's great. Their rep was great that's why we went with them. The installation team was great too. They cleaned up very nicely. So far, everything went smoothly. I was very happy with my experience with them. I have referred them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 22, 2018

    I've used Closet World in the past. It was a name that was familiar then and because I was happy with them, I chose them again this time. We had a closet redone in the master bedroom, the pantry and the kitchen. In the kitchen, we had no pantry so they created the shelving unit. And then in the bedroom, they added shelves in one of the custom units. Their designer was friendly, listened to what needed and developed a design that she thought would meet our needs. However, the installation was horrible. I'm not happy with it. There are still some things that needed to be changed.

    Apparently, when the design was done in the pantry area, the space that was needed was not taken into consideration. The installer was prepared to leave then and said he couldn't do the job. We let him know that we need it and that he would have to come back. We asked him to call a supervisor which he did. I talked to the supervisor and we were able to make the change. The installer had to cut the existing shelves that he had because they were not cut properly, they were a bit too small. Also, the door for the pantry doesn't close so I called back to express that too. At this point, they're just waiting for me to get back to them and let them know how many shelves weren't cut properly so that we can set another date for them to come out. Overall, Closet World did a wonderful job as far as creating additional space. There may be some challenges but they were able to expand the space that you need.

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    Reviewed Feb. 22, 2018

    Closet World was wonderful and they did a great job. I had cabinets done in my garage and over my washer and dryer. The installation went very well and it was very neat. The team was very polite and they picked up after themselves. I also liked the fellow I spoke to, Steve. I live in Las Vegas and he was also here so he came out. I had a great experience.

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    Installation & SetupStaff

    Reviewed Feb. 21, 2018

    My husband and I moved into a brand new house and we wanted to do a built-in closet. Closet World then was having a 50% off promotion and the timing worked out for us. I also shopped at Home Depot and Closet World turned out to be the better deal for what it was going to cost us to install our own closet and buy it from Home Depot.

    Our designer was Britney and she was great and friendly. I like her personality and we got along. She drew up a simple and perfect design for us and I appreciate that. I had shelving and a couple hanging poles installed in our master bedroom. And the installation crew was super friendly and very respectful. They introduced themselves and every once in a while I would go in the room to see how they were doing. They got it done in an hour. It was pretty cool. Also, they cleaned up after themselves perfectly and they did a great job. We're very, very happy with what we have right now and I'm a very happy customer. Whatever Closet World is doing, they should keep on doing it. I recommended them to a friend who came to my house. I showed her my closet and she really liked it. I gave her the website and name of the company.

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    Customer ServiceInstallation & SetupContract & TermsStaff

    Reviewed Feb. 21, 2018

    The installer from Closet World said my payment due was $10.40 and he needed my check. I told him I'd pay him when he is done. He went outside to the truck and called his supervisor. He then came back to me with his cellphone and said his supervisor wanted to talk to me. I got on the phone and it was Harry. I dealt with him before. He also told me what our balance was and he kind of backed off with my husband, but my husband had to have some harsh words with him.

    We don’t have a problem with paying before the work is complete which is, I guess, contractor’s rights and rules in California. But he should have stated it before we signed the contract. It’s what disturbed me. The first time they came out, they were missing a basket. They got upset when my wife said we'll not pay them until the work is done. They said they are going to demand payment. They can’t do that. It’s not a good practice to do and is unethical behavior. You don’t have any trust in your customers? Why should the customer have any trust in some of the work that they did? We said if this is the way they are going to do business, we'd get somebody else to do the rest of work. They have done three closets and we have one more, but forget it.

    I also wanted the doors to match the doors in my house. I found the doors and emailed it to the designer and she said they can’t do it because apparently it’s not in their catalogs and they call them custom, but they really aren’t. So I had to get a door company come out and do my door before Closet World got to do the closet. It was disappointing to me. The other thing is that when they do the install, they don’t use anything to fill in gaps. So we have gaps at the baseboard at the bottom of our closets and a gap on one side of the master bedroom closet. They put in what they have and that’s it. So there isn’t quality.

    I also made a mistake with the glass door color for the bathroom. The installers had come out but didn’t have the top piece for the slider so I called to see if I could switch it to brass nickel but they said they wouldn’t do it and I have to buy new doors. Then the designer made a mistake with figuring out the space so we had to switch and get a different kind of basket.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 21, 2018

    The project was shelving for the garage and some closets for the master bedroom and the guest bedroom, and I decided to go with Closet World because we like their workmanship. The designer came and we were happy that she spent time with us. She went over the details and the drawings and then gave us a lot of options and that was how we decided. The installation was good, as we expected. They promised three days and then they were done. They didn’t spend too much or too little time, and the crew was pretty good. It was a great experience. So far, things are working good. It's a nice product and I like the quality of it. My friends have come after we got everything installed. One thing I like, and they also like, is that it's got a good solid feel. I like the way it's constructed and the way it works.

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    Installation & SetupPunctuality & Speed

    Reviewed Feb. 20, 2018

    I dealt with Closet World about six years ago, and I had them again because I wanted the same kind of closet installed. The designer we got this time was new and not very experienced, but he was anxious to please. The design idea was good, and the materials that they used were really first-class. But when they came out to install after the order had been placed, there was a screw-up with one of the colors. So, they didn't install it and they had to take it back. They came back a week later and everything was right the second time. It was just a tiny entry hall closet and it wasn’t a big installation, but they did a nice job. I would recommend them.

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    Installation & SetupStaff

    Reviewed Feb. 20, 2018

    I had two closets done by Closet World. The big closet is for all my clothes, drawers and shelves and then the other closet, I’m using for storage and coats. The designer was very nice and I really liked him a lot. He took a lot of time with me and he knew exactly what I needed when I told him what I had. The installation was very quiet and the installers got down to it. In about four hours, they were out of here.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 20, 2018

    I am not satisfied with Closet World. The installation schedule was all messed up, and the designer was not professional. She made a mistake with a lot of the pieces so we had to do it again. She also missed a few pieces, so we had to wait another three weeks in order to complete all the installation. We put some drawer and next was the hanger. But I can't open if we opened the drawer and we hang in the closet. She didn't calculate, and the measurement is a little messy. It was not what I wanted. And I had to call more than 10 times complaining about the installation. Closet World did a closet for my parents and it looked really, really nice and that's why I ordered from them. But the product I got was not that satisfying and I spent more than $10,000 for it.

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    Installation & SetupStaff

    Reviewed Feb. 20, 2018

    I saw the advertising of Closet World. At the same time, I needed my closet and I decided to call them to see what they have. Closet World hires good people. The designer was great. She came to my house and told me everything. She advised me what to do and I have a good experience with her. Also, the installer was an awesome guy. He was very professional and did it very well. He installed it in one day and did it in the morning. It's an outside closet and it's attached to the wall and white in color. The material is very good and I am happy with it. I will refer my friend. I already did to one and she said she'd call them very soon and just install for her closet like mine.

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    Installation & SetupStaff

    Reviewed Feb. 19, 2018

    We had Closet World install a master bedroom closet and an office. The finished products are what they told us they would be and they work fine. They're not the greatest quality, but we knew what we were getting. The Closet World designer was very personable, friendly and helpful. However, the portions could not be put in because of incorrect measurements, and we had to wait a couple of weeks to get the parts. The person who came back to install those parts was extremely helpful and willing to do what we asked. But I felt that we should have gotten some recognition of the issue or a bit more contact from the management concerning the incorrect measurements. Now, if someone would ask me about Closet World, I'd tell them to go to another company.

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    PriceStaff

    Reviewed Feb. 19, 2018

    I inquired with Closet World before so they have my phone number in their system. They had some promotion wherein they had a good price and they called to schedule an appointment. I ended up having them install products in the laundry room and garage. Their designer has knowledge and it was nice trying to figure out what I needed to be done. He did what was according to what we were paying at the time. But if I were to do it again I might do it differently. But the installers were nice. They came and did the garage first. It was raining heavily and it damaged the cabinets in the laundry room. They told me that and they set up a different day to come back, which they did. And it was fine.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 19, 2018

    I have no issues when Closet World guys first installed my cabinets, but after service was awful. Two months ago, I had them uninstall and reinstall back the cabinets. But they messed up all the appointments time. It was a bad experience. One time I made a Friday appointment and they didn’t show up. So I called them and asked why they didn’t show up. I think it was because they messed up with my other schedule ‘cause I told them if I want to reschedule to reinstall the cabinets, it would take more than two weeks. So, I said we schedule uninstall on Wednesday and reinstall on Friday. The reason that I need to uninstall and reinstall back is because I had to do some gas pipe behind my cabinets. I have people coming in doing the pipes on Wednesday afternoon and then Thursday we have the permit city come in for approval and I’ll have Closet World coming back on Friday to reinstall the cabinets back.

    But on Wednesday, they did not come. They said that it made the schedule all stacked up. That’s fine and I told them we make it Friday then and that I'll pushed back my other workers to probably a week. Closet World came on Friday to uninstall everything. And I think I had an appointment on Tuesday afternoon between three and five for them to install it back. I had to leave work early in the afternoon to meet the guy, to open the garage door, but he never showed up. I called the manager. They're supposed to come after work but the worker thinks it's after hours. He had personal issues and he didn’t come. I don’t know if it’s a decent excuse.

    But that's fine and after that, we scheduled another appointment. And that’s when they came finally to install my cabinet. So, that was awful and they collected 100% of the fee. They didn’t even compensate my personal time to not go to work for two days, wait for them and nothing came in. And I have to reschedule other people’s schedule. So, I don’t think I would refer other people to Closet World.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 19, 2018

    I went on the web looking for someone who did window shades, and it led me to another company that called me and said they didn't do that. The work here was done by Closet World, and their designer Cathy was wonderful. Firstly, I had some typical hang-from-the-wall cabinets put in the garage. And then, I had some shelving put in an area that is being turned into a pantry. I also turned one of the bedrooms into an office for myself, so I had some shelving and then a stand-up desk put in. The desk they made is a flat piece that matches the desk in the office.

    The installation was fabulous because they called me the day before they were supposed to come and said that they'd had a cancellation, and they asked if they could come a day early. Two guys arrived, and they explained what they were gonna do. They had to cut out some baseboards, then they got started and worked on the two pieces inside the house. And then, another young man showed up from down in the city and he did the garage cabinets, and they were out of here by 4:30. I'm living in Northern California and we've been devastated by the wildfires. My home burned down, and this is a new house and everybody's so busy. So, to have somebody come a day early was a real bonus. And they were very nice young men. A couple of people I know who also lost their homes have already contacted Cathy.

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    Installation & SetupPriceStaff

    Reviewed Feb. 18, 2018

    Closet World did some business with my church and I told the designer I needed her to come and figure out for me what some garage cabinets would cost as far as what I wanted. So she came by and quoted me a cost. We had some issues with the church so when she came to do my cabinets, they made sure that everything was put in correctly and they turned out fine.

    She did almost like a blueprint and because my garage is unusual than other garages, the cabinets were put in and they left them under the bottom because of the way the garage is built. So they're not on the floor and that's a good thing. The installation was good too. They knew what they were doing. They were busy but I asked questions when they weren’t doing certain things and they answered them. The garage cabinets look very nice and I may have Closet World back out here again for my closet in my home. Also, different people have come to the church and seen the two rooms that they did. They say, "Oh my God. Who did this?” The rooms are great and there’s a big difference with the previous. I tell them Closet World did them.

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    PriceStaff

    Reviewed Feb. 18, 2018

    I picked Closet World ‘cause I knew that they specialize in closets. Plus their prices are excellent. I had them do framed mirror closets with a gold plate and it's really beautiful. Everybody that comes by loves it, and it's a far cry from what I had. The designer and I talked and he was very efficient. Also, the installer was good and it didn't even take him long. He put the double-sliding doors in and they slide real good. I would recommend them to anybody.

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    Installation & SetupPriceStaff

    Reviewed Feb. 18, 2018

    We had a closet installed in one bedroom by Closet World and everything was okay. One person came to do the installation and he was professional. He mentioned something about the measurement not being right so he had to do modifications. The wall that I ordered didn't quite fit, so they had to tear up some of the drywall to get it to fit and I still have the big hole in it. It can't like fit in where it was supposed to go.

    The closet installed was okay. The only thing is I thought it was priced too high. I paid $1,900 and it was very basic for the price. I got a lot of feedback from a lot of people telling me that I paid too much, especially my husband. He said that was very overpriced because he was showing me what other people have. But the lady didn't give me the price breakdown so, I didn't know what I was getting. I was just like, "Okay, I want this and this and that." They don't have a labeling and I didn't have a list of prices. There should be a like a price break down so somebody can make a choice and not be pressured.

    I only got one estimate and that was it. And I didn't know about other companies. I ended up finding out that there are other companies out there doing the same thing. Get what you want but get three estimates and then go with the best pricing. The experience wasn't bad. But I could have gotten a better deal than what I got.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 18, 2018

    My parents and in-laws had used Closet World before. I got two estimates and I had Closet World install an office, which was like a study, a desk, and cabinetry. The designer was very great. She spent a good amount of time with me in designing the room. We went through a few, different tweaks of the layout and she had to do everything by hand, but she was very patient and thorough in going through the design to make sure that it really met my specifications as to what would be easiest for my kids to maneuver in, with such a small space. Initially, there was just one man working on the installation, but then eventually, someone else came to lend assistance with the upper cabinets. They were timely and very thorough, and they did the project within the allotted time.

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    Installation & SetupStaff

    Reviewed Feb. 17, 2018

    My wife did lots of the purchasing from Closet World. We installed a dresser and we had a friendly interaction with Closet World's designer. The installation was an adventure. The first installer was unable to complete the job. He worked long on it and just couldn't get it right. Everything was misaligned. The drawers weren't tightly fit together. So a few days later they sent out two other people who were able to finish it. In case a friend asks Closet World I would tell them about the issues we had. I'm not convinced that it was worth the added expense of having it custom-installed rather than just buying one and moving it in.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 17, 2018

    We had our kitchen, upstairs closet and book closets done with Closet World and we are currently going to be getting the garage done the next month. I have no issues about the quality except that they never called me when they want to install it and that was a very big issue for me. We weren't ready and the house wasn't ready. No calls were given and my cellphone number was there. We had just returned from vacation and our designer, who designed the closet, knew the day we've said we were out. But the installation guy was good.

    Closet World also used my account without even asking me and they directly took money from my bank account for $1,117 and it hasn't been returned yet. Nobody has called us regarding that. We had not written anywhere that it could be direct deposited but they did that instead of just submitting the check, like normally companies do. And then another same amount was again withdrawn the next month without any information given to us and for what reason because we had already given one check for that amount. So I'm quite displeased with the way they've done this. My bank has said that they're going to refute that. Closet World needs to send the whole amount of money back to our account.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Feb. 17, 2018

    A Closet World representative came out and I agreed. The designer was awesome and calm, and she knew her product. But the installation experience was a different story. They were not very good at scheduling the appointment. They called me and said somebody would call me to schedule it. But nobody called me to schedule it. Then when I called and complained, ‘cause I had asked the first thing in the morning, they were like, “Oh, well. Blah, blah, blah.” They were not organized.

    They were very fast when they installed the five sets of closet doors and four closet organizers in the bedroom, and an extra set of closet doors somewhere else. However, they installed them backwards. I had put in a change order and they didn’t get the change order. So, they had to come back out again and switch them around. And it's very expensive. I’m sure I could’ve done it for ¼ the price myself, but I wasn’t willing to do it. The project looks wonderful. But I would never do it again. I wouldn’t recommend Closet World.

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    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2018

    The product I got from Closet World was a closet and it was installed in the master bedroom closet. I liked the dynamics between the artist and the builder. They were both very knowledgeable. The artist was very quick, and he was very personable. The builder was really quick as well, and he put up a quality product. He was also on time. He came in and assessed the workplace which was empty, then we laid some tiles down. He got the job done and it looks really good.

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    Punctuality & Speed

    Reviewed Feb. 16, 2018

    I found a Closet World advertisements in a weekly mailer and I called. They came and they showed us their products and we said yes. The deal was in our price range so we just went for it. Their designer came to our house, showed us the products and our options that were available. She measured and everything she has to do, gave us an estimate, offered us our options in payments and we decided and set up a date. It was fast and took them a few hours and they were done when they came to set up. The installer were great too. They knew what they were doing. They came in and we pretty much left them to do their job. It took them maybe at least a half a day and they cleaned up perfect. They did a great job and it looks beautiful. I would highly recommend them.

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    Reviewed Feb. 16, 2018

    I had a closet in the garage done by Closet World and the designer that came out was very sweet. Also, the installers were very good and professional. They knew what they were doing. I'm gonna have two, possibly four, wardrobes done and they've already taken measurements for the two. It would be perfect if I could get the same installers.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Feb. 16, 2018

    Closet World was the first one I called, they came and I liked the deal that they gave me. I had them install a bunch of shelves to put hanging things and shoes in off of my master bedroom. The designer asked me and my girlfriend what our needs were and told us what the best fit was. He designed it well and showed us what we were going to get.

    Also, the installation was very nice. One of the problems that I had was that the designer told me that I had to gut this down, so that’s what I did. But he didn't do a good job explaining what it was going to look like. For some reason, I thought it was going to be all enclosed and covered, and when the installation team came down, they said the room was not ready for installation. I couldn’t wait so I told them to go ahead and install it anyway, but they were really good about explaining that it was not going to look good once they were done because the room wasn’t ready.

    Overall I don't like the final product and I wouldn’t recommend it. I have to do some more work to it. Closet World did a good job of selling it, but the end result was nowhere near what I thought it was going to be. If I had known that what they were going to do was just put up shelves, I could have gone to Home Depot and done it myself.

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    Closet World Company Information

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    Company Name:
    Closet World
    State/Province:
    CA
    Country:
    United States
    Website:
    www.closetworld.com

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