Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    How do I know I can trust these reviews about Closet World?
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    Page 11 Reviews 1635 - 1835
    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 25, 2017

    We had a whole closet installed by Closet World and it looks great. I also like their rep. He came out and we just decided to do everything with them. The installers were also very professional and very friendly. They noticed that the doors wouldn't open and they corrected those. Because we're very far from the plant they were able to bring the new doors after a week and a half but now it's all finished. We’re just very happy with what they did. We didn’t have a lot to work with.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 25, 2017

    We had an office custom designed with storage cabinets, a desk, and overhead storage through Closet World and we love it. We called a couple of companies but they never responded. I liked Closet World’s customer service and I liked their designer. He was really nice and he followed up and he stayed in touch. The customer service was the key. I loved that the designer took his time. He took our ideas and he did whatever we wanted. He was very sweet and he kept following up to make sure we were happy. When we were looking into financing, he kept calling up, letting us know that he hasn’t forgotten about us and to just let him know when we were ready. Our installation experience was great as well. The installers were super quick and other than the obvious banging and putting stuff together, they were quiet and they cleaned up after themselves. Overall, Closet World had good follow through, good customer service and I'm very happy.

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    Installation & SetupStaff

    Reviewed Nov. 25, 2017

    I’ve had closets done before in different houses and I've never used Closet World but I’ve heard good things about them. I called them along with one other company and got estimates from the two. They were very comparable but I liked the designer I worked with from Closet World and so I went with them. She was here one afternoon and we just got along. It was easy to work with her and she was able to give me what I was looking for. We had a very traditional closet installed, we did one wall unit for my husband’s den and the bookshelves on the wall.

    The installer was great and he worked hard. There were a few adjustments he needed to make and he was able to do that for me. He changed the location of some drawers. He put some in one closet and switched them around. It turned out being better than the original plan. I was very happy with him and he is the same person who came back and did the wall unit when it was ready. I was very pleased with the outcome. I would recommend Closet World.

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    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaffProcess

    Reviewed Nov. 24, 2017

    Closet World had a sale and so I had them install a cabinet in the garage. The interactions with the people from Closet World was good in the beginning, getting everything drawn up and meeting with the designer. But then the designer wasn't very helpful about confirming when the delivery was going to be. She came very rudely in the text and there was no follow up. I specifically said I was going to be gone at a certain time and needed an early setup time. That was not noted at all. So, when the people that were to deliver it called me, they had no note of the request about having them at an earlier time.

    The designer did not do any due diligence on my request from the beginning. So, I contacted her and I asked her specifically to help me out with this since I had requested this from the start. She was all nice, fancy and kind. But then, when she got me to the delivery part, she was bad. She said that she has no control over this and that they don't report to her. That was what pissed me off. She spent all that time in my garage, working through things with me and my husband. And then we had to be gone at a certain time so we had to double-check and she would not deal with it. So, I told the manager that I needed them to help me out here since I'm not going to be around and waited for five weeks to get it installed.

    The second thing that the designer did was that she drew everything up but didn't think about all the city inspections, including covering up a vent. So, when the guys came to inspect it out to build it, they said that they can't do the installation since they would be covering the vent, unless, we were okay with the city telling us that if we ever sell the house, we're going to have to take the closet support so they can do the inspection since the hole was a vent hole.

    The delivery people knew that I was not pleased so they had to tell the designer. However, they had to respect everything based on the drawing and they couldn't put the feet of the cabinet since it was up higher above the vent holes. It was a totally weird process. The designer was all about the sale. It's sad since it's like meeting someone that's very handsome or beautiful and then I get the underside of their personality and who they are behind it, and they're horrible people so that counts them as not beautiful.

    Thankfully, they gave me the senior person that could build it really fast. He was so smart and awesome. He was able to build it around the hole and gave us some options of what he can do. We went through that process, then I called the delivery folks and treated them lunch. They were so happy according to the manager. I told them that they went above and beyond. They got here on time and gave me their best guy which I appreciated it. After that whole process, I was exhausted and I was so happy that the guys that came were so good and it ended up a great experience.

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    Installation & SetupPriceStaff

    Reviewed Nov. 24, 2017

    Closet World was willing to work with us on the price more than the other companies. The estimate that they gave was reasonable as well. The designer was great and knowledgeable. I had a closet system installed and the installation went great as well. Overall, it was a good experience.

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    Installation & Setup

    Reviewed Nov. 24, 2017

    We’ve heard and seen more about Closet World than some when we were looking so we went with them based on name recognition. A closet organizer was installed in our master bedroom and we were also gonna have them do a shelving in the pantry but that didn’t work out. We have a very odd-shaped pantry with angles and curved walls. We went round and round about the pantry but they could not come up with a design that we were satisfied with for that shape. It should not have been as difficult as that was but other than that, it was a good experience. We're very happy with the closet.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 23, 2017

    The installation is not yet done and I have yet to receive a call from Closet World as to when they are coming back. They still have to fix a drawer and also one of the doors on it has a crooked handle. They made an appointment but they didn't show up. I told them beforehand that the schedule wasn't going to work because it's between 3:00 to 5:00 and I live in a building where they can't start their job at 3:00. And they make everyone stop their work by 5:00. The person I talked to said they know what they're doing.

    So I then prepared between 3:00 and 5:00 but they never showed up. I called and they told me they were running late on their other project. They had to reschedule for the next week. When they came back, the measurements were wrong. They could install the shelf but they had to re-cut all the door. Then, when they had to come back with the door and the re-cut doors and drawers, they brought the wrong hardware. I said I was buying my hardware but they put the wrong hardware on the actual drawer.

    I shouldn't be charged yet for the last half because none of it is done. All in all, they have been back here three times, and I have never heard from the consultant again when she got the bill. And she measured it totally wrong. The consultant shouldn't be gone after they get the job. They should continually check in with the customer. Otherwise, I'm left to call them and then it's hard to know who I'm supposed to talk to.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 23, 2017

    Closet World installed an office and storage for me. They did cabinets and a corner desk. I chose the company for their customer service and they came out and looked, and where we live is a place where it costs more to get people out. I had an awesome interaction with their designer who was very courteous, helpful and had good ideas. The installation went very smooth. The guys came out and we thought they’re going to be here two days but they ended up getting all done in one day.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 23, 2017

    I have used Closet World before in my home in Palais Verdes, California so I had them again when I recently had five sliders and a small kitchen window installed throughout the house. However, their designer didn’t give me options of using a pull cord to open and close the sliders and I told the installer that I didn’t want to twist it because I have very serious arthritis. He said that was all they had. And I was not super happy with that because there were break-ins here. Right now, we’re pending one follow-up appointment and the designer will come out again. But I said we needed to pull cords so I have to return the products. They responded very pleasantly and they’re going to install it because it will be best for me. So I’m impressed with that, and I have recommended Closet World to a friend.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 22, 2017

    Closet World was in my line of my sight, so I thought I would call and get a quote. Alice, the designer, was personable and had a great level of knowledge. She told me everything I needed to know and sold the product to me. The installers were diligent and great. They did the job very well in one day, but they had to come back two weeks later since there was a defect in the countertop and it was not their fault. I had to speak with some of the managers because they installed the wrong color countertop. The laminate was wrong, but they were all gracious and accommodating. It's easy to get things taken care of with them. Altogether, it was a great, cost-effective, efficient and pleasant experience. I'm satisfied with the melamine cupboards in the garage and I would use Closet World again. Also, Alice was amazing and I would highly recommend her.

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    PriceStaff

    Reviewed Nov. 22, 2017

    Closet World installed two closets for me. They were pricey but they look nice. They also need to have a streamlined process so it won't be difficult or complicated. But their designer was great. She was helpful and had a lot of experience.

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    Staff

    Reviewed Nov. 22, 2017

    My experience with Closet World was wonderful. I had them install a closet in my computer room. They came in, measured and put everything in. It fits perfectly and looks beautiful. They were very patient, kind and helpful. I had my vision and knew what I wanted, but when I saw it, it was even better.

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    Installation & SetupPunctuality & Speed

    Reviewed Nov. 22, 2017

    I went with Closet World due to convenience and their reputation. They put bookshelves and cabinet in the alcove of the living room. My interactions with the designer were fine and the installation went perfectly. The crew was as good as they could be. I liked how quickly and professionally everything happened and that everything was right there. It was a good experience all the way around.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 21, 2017

    I like the white wood cabinet with the silver hardware that Closet World installed. It was put together well and the quality is good. The designer was professional and warm and I liked her a lot. The installation was awesome, and the guys who did it were fast and good. Closet World is affordable, and it's good to use them.

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    Customer ServicePriceStaff

    Reviewed Nov. 21, 2017

    I had looked at other companies like California Closets and Closet Factory. I typically get three estimates and when Melinda from Closet World came out, I liked her presentation. She drew the design to scale and was on point and she saved me money. She explained that they had been in business longer than the others and at the time, there was a 50% discount and then another 5% discount based on my zip code. She gave me the best price and she cut out the fluff in which the other two were trying to just fill up my entire space but it wasn’t really functional. It would only going to cost me more money.

    I’m satisfied. It was what I needed as opposed to just filling up the space which the other two other companies were seemingly coming from in terms of their presentation whereas Melinda said that in order to make the walk-in and make it functional we could simply generate the space. I utilize the space and she can make it such that I can have the section to hang coats or longer, my suits and we can create those from the shelving space to put my sweaters and whatever else I may want to put there. And then there’s another space I can put my pants and shirts which made sense.

    And then as far as the wall unit in the bedroom she shortened the space and it was still yet functional enough for me to utilize it as I desired. She said, “The unit that we’re putting in your closet, there’s a closet behind the door. Let’s just leave it white. You don’t necessarily need to have this fancy color or what.” And it was like, “You know what? It makes sense. Let’s do that.” Again she saved me money. However there was an error. She wrote it up and we agreed on a price but then when she got back to the office, she realized that she had made an error in terms of the drawers for the wall unit. We had to add $175 to the bill. It was still less expensive but I felt that I didn’t have to pay for that error.

    When she did the drawing there was a space on the wall unit open that was left open for my television so that I can drop my cords behind the unit and plug into the wall. When the installer came out he said that they supplied them with a complete backing for the unit. I said that there should’ve been a space for my television so that I could drop the cords behind. He said no and that we actually needed to have a solid piece to support the upper portion of the wall unit. That’s not how it was drawn and designed, and that’s not what we agreed on but that’s what they got.

    They had already installed it and I asked what am I going to do in relation to my cord because I don’t want them dangling from the front of the unit and then plug into the wall. It looks really tacky. He said that they could put some type of holes into the shelving and then I could run the cords through there and out into the plug. I said that that was okay if that’s what needs to be done in order to make it functional. He said that I would have to call and let Closet World know what happened which I did.

    I sent an email and then I think I made a phone call as well. They scheduled a date and time to make that happen. On that particular day, the person was a no-show and I had taken off from work in order to be available to facilitate the correction. I called and let them know that the person didn’t show between those hours and they said that he can make it 4:30, 5 o’clock. I just took the rest of the day off in order to make that happen that very same day. The person didn’t call, didn’t show at 4:30, 5 o’clock that evening.

    I generated another email and let them know that it was very disheartening and sad that this didn’t happen on this day which I had sacrificed in order to try and make it happen. We discussed it with Roman and maybe I spoke with someone else as well, and they said they would reschedule. They tried to give me another weekday. I said no. Doing it after 5 would not work because it’s dark and I wouldn’t feel comfortable. I mentioned that a Saturday would work so, we scheduled for Saturday between 9 and 11 for them to come out to make that correction.

    I asked what would be done in terms of compensating for me having taken a day off of work in order to facilitate them coming out to do the correction. He said that they could do some other things for me like some racks or something. I said that I'd think about it and I will get back to them. So perhaps for the compensation I would have some other type of installation done in terms of a unit and I would be willing to pay a portion of it.

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    Installation & SetupCoverageStaff

    Reviewed Nov. 21, 2017

    I had two very small closets installed by Closet World and I spent almost $8,000 for them. They're basic closets with a panel that is holding the rail for the hanger, as well as five drawers. The lady who came first and measured them was good but the job done was not satisfactory. When they installed the interior of the closets, the gentleman who came out didn't tell me there would be a lot of holes after he finished. There were bullet holes, not from a nail, but from the screws that were bolted really tight which he was trying to get out. Also, he was supposed to finish in two days but he was done in one day and because he was hurrying, he scraped some of the wood. He should have had a veneer vacuum so I didn't have to spend money hiring somebody to patch the holes and repaint the whole closet. If they had that to cover all the wall area and that's included in the price, I wouldn't complain that much.

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    Installation & SetupPunctuality & Speed

    Reviewed Nov. 20, 2017

    We saw a flyer from Closet World and the timing was right because we needed to have a closet in the bedroom and a wardrobe in the garage to be built. My parents had a smooth interaction with the Closet World designer and the installation was also smooth, easy and efficient. The installers were on time but we didn’t like that they wore their shoes in the house. We asked them to remove their shoes but they said they couldn’t. We got what we expected except for the depth of the wardrobe and it’s disappointing. The closet was a bit smaller than what we expected. We told them how wide we wanted it but our clothing doesn’t fit the measurements of the closet. It doesn’t have enough depth so the clothing hanger hangs outside of the wardrobe. We expected a better advice or maybe we didn't understand but it was miscommunication on that.

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    Installation & SetupStaff

    Reviewed Nov. 20, 2017

    We had Closet World install a simple pantry shelving unit as well as a custom closet. Their designer came out to our house once and she was here for a couple hours to talk through the options and design our units with us. She was very helpful but there were times she was hamstrung by the Closet World process, which seemed a little cumbersome. We did a couple of revisions up until the sale and the process of reviewing and approving draft drawings was very strange and convoluted. In the final packet, we were supposed to sign and initial every version. Then, when the installers came to install, they seemed very confused about which version we got. That part of the process could’ve been a little bit smoother.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 20, 2017

    I've used Closet World in the past and I recently had them do three closets in our bedrooms. The quality is not over-the-top, but it's very comfortable for everybody else. It's a finish on top of particle boards and it's not real wood. But I knew what I was getting in and I'm perfectly fine with it. The designer was knowledgeable, helpful, patient, and was pleasant to talk to. She had great suggestions and she followed up, too. There were two different installation teams that came and they were both great. They're very accommodating and were very careful with my house and carpet. They laid down tarps and wore booties, and did everything to make me feel like they really cared about the quality of my house as well as what they were doing. There was one follow-up appointment. The handle of one of the drawers was misaligned a little bit, so they came back in another time and installed a new one. Closet World was quick and easy to deal with.

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    Installation & SetupPriceStaff

    Reviewed Nov. 19, 2017

    Our house is full of so much stuff and we needed closets like we need water here. I had Closet World install closets in two bedrooms and in the hallway in the living room. The Closet World designer was excellent. She showed me the design and broke it down to me so that I know what I was getting, and she also let me know what design is good for what closet. She took care of me and my questions and made sure everything was done correctly to my satisfaction. She got me the best price, too.

    The installation guy did a good job and the closets turned out excellent. We really love these closets. It was a necessity for us and now all my stuff is in the closet. And everything is nice, so I'm really grateful for that. It was a really good experience. I was a little leery at first because they had bad reviews and there's not too much information on the internet in regards to Closet World and pictures from different people. So they need to get more stuff out there that people can actually see. I just took a chance and it was good.

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    Installation & SetupPrice

    Reviewed Nov. 19, 2017

    Closet World's service is good and their price is a bit lower than other companies. I had them install a closet and an upper cabinet in the garage. The Closet World designer was fine but was hand drawing and didn’t use a computer so it was slow. If the company is using the computer for the design, they would be perfect. The installation and the crew were fine, but they’ll reschedule and come back because the cabinet’s door is the wrong size.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaffProcess

    Reviewed Nov. 19, 2017

    Closet World happened to have a good price for what I was looking for. I’d seen them in mailers and someone else recommended them. They installed garage cabinets for me. Their designer was friendly and knew what she was doing. I left her for about an hour to get measurements and she informed me of how to process the bill and how much everything was going to cost. It was a straightforward job and it was a smooth process for the most part. The installation process was also quick. The guy did it quicker than I expected and did a great job so I was satisfied.

    One of my concerns was that Closet World has some bad reviews on Yelp and some other places. I had a chance to speak to the manager and told her that I want to go with them but I’m huge on customer service. I asked her how they could assure me that this stuff that these other people are complaining about is not going to happen to me. And if it does, that I will have a line of communication with someone so that they can rectify the situation. The manager ended up giving me her cell phone number and told me that if I have any questions or any problems at all, I can contact her and they’ll take care of it right away and that was good. Overall, it was a good experience with Closet World.

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    Installation & Setup

    Reviewed Nov. 18, 2017

    I always want it when people who are going to do something in my home understand their product. Everything Closet World did was efficient. The installation was great, the design was fabulous and it just worked out perfect. The closet was installed in the master closet. It was a space that was a little bit awkward. I thought, "We’re probably not going to be able to utilize the space as much as we’d like," but the designer came up with a solution and it was great. The other companies were not as known to me, so I felt pretty comfortable that’s what Closet World does.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 18, 2017

    I liked Closet World. I had closets installed in two bedrooms and in one office and got good service. The designer and the people who came to install are good. The designer, Rick, came here a couple of times. He had taken the measurements and made a design that would work for us. The installers did everything on time. Our experience was good and we recommended them to a friend.

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    Reviewed Nov. 17, 2017

    We got an ad in the mail from Closet World and we were in need of a closet so we had them install one for us. It's a very small walk-in closet in our master bedroom. We had the hanging part done and then they did some drawer stuff. Our experience with both the designer and installer went very well. Everything's great and it was a very pleasant experience.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 17, 2017

    I have been considering Closet World for about six months to a year. When I got the flyer in the mail, the timing was just right. So I called the company and they made the appointment for me that following Monday. The designer showed up and spent about one hour and a half with me. She did a great job of addressing what I needed and putting it all together and working with the space I have. I liked the plans. She also explained to me about financing and because of that, I actually got approved for more than I needed for a deposit.

    She was very quick. She pretty much got it that I had a lot of shoes and clothing. There were areas of the closet where some long things ended up overlapping. So she took those two things and she made the majority of my closet fit them. And I really couldn't be happier. It was very hard to look at the lines and things on a piece of paper but everything made sense since I'm a numbers person. It’s funny because when the guy installed it, it didn't quite look like what she put on paper. He was a little offended when I couldn't quite make sure that the closet was something that looked a little different on paper to me than the way he did it. He did mention that I couldn't have the shelving for my shoes because they will fall off. So it could be a little while to get used to it.

    Everything with the designer was fine, but I apologized to the installer and told him that some of us might find it hard to visualize what's on paper. So once I was able to visualize it, it was fine. I wasn't trying to say that he didn't do it or that the work wasn't right. And then we went over just a few more things and he understood me. So it might have been a language barrier that got him offended at first. Still, I felt the crew was professional. They came and did what they came to do. They didn't take up all my time that day. They also told me that if I needed any additional part, they would deliver them to me, though charges would apply.

    My master bedroom closet was square in shape. On the right-hand side, they put a wall of shelving that I could use for shoes and that was probably what I needed the most. And then the back wall from one side to the other, they arranged it so that I had the most space for my long garments because I like wearing long dresses and skirts. And then to the right, they gave me more room for some more long lengthy items such as suits. Above that, I actually have space at the top of the closet that was usable before because of the way they had it shelved. But then I have more space that I haven't even begun to use. I'm still working on my sides so I don't have any clothes there yet. However, I do have the ability to have layers of clothing like my shirts on the top and then my pants and skirts below it. And then I have separate sections for suits and dresses and especially dresses that are long.

    I really got the whole nine yards there because I didn't think that it was going to cost me that much money. The coupon gave me a 40% discount. It came together when the financing gave me the ability to finance. Overall, I'm happy with what I have because I have sliding doors across the front of my closet. When I went through the catalog, those closets are so absolutely beautiful. And then I got to come to the location and see the other features that I would love to have. I've even thought about maybe doing my laundry closet or the pantry. So I've been happy with my experience with Closet World.

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    Reviewed Nov. 17, 2017

    I was looking online for a trusted company that I can hire for my project and Closet World was among those that popped up the most. They were also slightly cheaper than the others. As it stands right now, they're still trying to figure out what the installation is going to be like. They've been into my house four times already and they're still not done. Not only did they not give me the product that I requested, but the product they installed is damaged. They took it back and tried to fix it.

    To fix the uneven doors, they put a bigger wheel on one of the doors. It is completely obvious and you can see the big wheel they installed. The material is not what I was sold. I have talked to Marcus, the manager, multiple times. I requested to speak to the district manager. However, the district manager has never called me back.

    I gave them four chances to get it right. They cracked my floors and damaged my paint. They also took baseboards from the room and didn't put them back, leaving areas that are exposed. It's obvious that they just keep bringing different materials now. My closet is probably four different colors. They also drilled screws into my tile floor. Everybody knows that if you drill into a tile floor, it's going to crack. Those guys that they sent over for the installation didn't know that. The walls are completely damaged. When they were trying to do the installation, they were off on their measurements. But sometimes things don't go right so I gave them too many chances to come in and fix it.

    At this point, I just want them to take everything out. I'll take my losses with the damage that they did to the room. I just don't want to put up with a nightmare of what they are doing anymore. Plus, I'm losing time from work. I get a different crew every time. I asked Marcus to come in so that he can see the job for himself, but he said that he couldn't be there.

    I asked him to just remove everything, but he said they can't since that's not Closet World's policy and that they're going to keep trying until they get it right. The worst part of this is that all the money has already been deducted from the card that I provided. I don't mind paying for what I wanted, however, I don't know how they're going to fix it. It's a complete mess and I don't know if it's possible to fix it. The only way I can think of is to take everything out and rebuild it, but Marcus is not willing to do that either. He doesn't care.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 16, 2017

    My husband, who’s an attorney, helped out someone that was in charge of a Closet World location. He mentioned to the person that we needed a closet and that he liked their closets, and so we got them to install an entire closet. Their designer showed up and then she took all the measurements. And then, she drew up an estimate right then and there at our house. We signed on to it and then it took a few weeks for them to build the closet. However, the designer didn’t do a very good job because when they came with the doors, the doors were the wrong measurements. So I had to call and then had to get somebody else to come out. We measured the doors and then they took about another week to come back with the doors.

    When they came back they messed up the doors again. Instead of opening out, they expected the doors to open up, which doesn’t make any sense for the side of the door. They made it like the brackets clearly show that it open up vertical rather than out. The second incident, because clearly the holes weren’t done properly, I had to call them. I tried to speak with the manager but they said that he was out to lunch so I left the message. Then I didn’t hear back with him, so I called back again the next day. He was not in yet or it was too early. Nobody ever called me back. And I didn’t want to have to wait another week to get another door again. So I said forget it. I called the handyman that I knew of, he showed up and then he fixed it on his own.

    We were super happy with the Closet World product. They look fantastic. What I was unhappy about is that the woman who came out measured it incorrectly so it took a delay of the week and then the second time that they resent them the doors were incorrect. And we spent a lot of money for the doors. And even though the installer guy was great, the installation took much longer than it should have taken.

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    Reviewed Nov. 16, 2017

    I got several estimates and for what I was getting for the house, Closet World was the best way to go. Their designer did a good job. We have an older house and it has one curved wall, and he came up with a very good solution to save space. It was simple and it worked for us. However, there were a few problems with the installation. The service person that came out had a family emergency and had to leave so the installation was canceled. When they came back the next day, they didn’t have the notches that needed to be cut out in the product. But the supervisor at the facility was extremely nice and helpful. He put the notches that night so that he could get somebody out there on Saturday to do it. The installers came back on Saturday, which we appreciated but they could only do one of the closets. So they had to come back a few days later and do the second one. They did a good job trying to make up for the time in getting it installed timely so it was okay.

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    Reviewed Nov. 16, 2017

    I used Closet World before when I was in the Bay Area years back, so I was familiar with them since the late ‘90s. My closet broke and Closet World did a good job. There's just a couple of things that are damaged a little bit. They cleaned my carpet because the guy was outside walking with his booties on and coming inside. It was all torn up. He was tracking up dirt going up my stairs and into my closet. They took care of that but I'm waiting for them to take care of the stair railing scratches when the guy came upstairs with the shelves. The guy just wasn’t that careful. But nobody has called me yet for that.

    The closet they installed had drawers, shelves, and shoe shelves for my shoes, and for the suits and the slacks like I had before, top for suits and slacks down below, and jeans. It's much bigger than what I had before, so it's nice. The designer was good but she didn’t have enough racks for all my shoes. She said, “All these shoes would fit in there.” I have 100 the pairs of shoes on the shelves but I still have plenty of shoes that I need to go on another shelf. I might have to get another shelf put in because a lot of them didn’t fit on there. Once they do that, then it'll be complete. But everybody loves it. I had my aunts and uncles here from Austin after the closet was put in and they loved it. They said it was beautiful. Closet World also put on my hatboxes at the top with all my hats in them and then my baseball caps on the shelves in front of me. So everything worked out good and I'm satisfied.

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    Reviewed Nov. 15, 2017

    We had a closet and shelving put in into our daughter's nursery and the Closet World designer was here for two hours. She talked to us about our needs then she drew up the sketch of what the closet would look like. She was very helpful and after a couple of edits, we came to the design that we purchased. Unfortunately, the installers didn't clean up that well after themselves and on the very top shelf, I found the guy left his hammer. They didn't have 100% attention to detail either and there were a couple of nicks on the closet installation that I would have preferred not to be there. It was messier than we had anticipated but otherwise the installation was okay.

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    Reviewed Nov. 15, 2017

    I got an organizational shelf, a master bedroom closet done by Closet World. The designer came out first and sketched out everything. She went over it with me and we agreed on the design. The installer who came out was very good, efficient, pleasant and professional. I had a very favorable experience with Closet World. They gave good service and everything worked out well.

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    Reviewed Nov. 15, 2017

    We had Closet World install the closet for our newly renovated master bedroom. It's made of white wood and has shelves and places you hang things. We also had our three doors that slide. Their designer was very good but the installation wasn’t. The first time the installers showed up, they had the wrong materials for the closet. They had nothing to do with our closets, so the whole thing was off. Then they left. We called them up and they said it was our fault because it was on hold and we hadn't made the order, but that wasn't accurate. Then they said they would come back. When they did, the measurements were wrong on the shelving. So the guy put the doors in but didn't do the shelving. He thought that instead of 10 or 12-inch shelves, the spaces should be 16 inches, and he said because of the problem, we would just change the order and make it 16 inches.

    I ended up talking to the regional director who said that we couldn't do that and that it was not part of the deal. He also said that the installer couldn't make a decision like that. So I got really angry that I wanted to speak to his supervisor, and I was told he would call me. Then the regional director called me back and said that they wanted to take care of me and they were going to make the changes I wanted at no additional cost.

    So the installer came a third time to do the installation. It was a different installer this time and he did not do a good craftsmanship job on the closet. We got a backboard for the shelving and it was caught in a way that it showed through when you open the door. There was a misaligned cut on the back panel. Also, the side paneling where they had to build it up a bit in order to have the buttress for the door wasn't finished properly. But I didn't raise it as an issue. I wanted the closet done and didn't want to deal with them anymore.

    All in all, the experience was terrible and there were problems that were unfortunate that didn’t demonstrate the good customer service from the company. Having to come back here three times to install our closet was ridiculous. Also, we were having our hard floors done in time for the first arrival when the closet installers came but the whole timing got off and some of the other workers had to be done. So I was not happy about that. The regional guy came through with the shelving, so that helped, and we got the 16-inch closet and shelving, which were really nice. But I'm having another contractor do the side paneling. I wouldn't use Closet World again and I wouldn't refer anybody to use them.

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    Reviewed Nov. 14, 2017

    I had Closet World install a closet in my master’s bedroom before. The designer who was in his 60s and was maybe new spent hours in the house. He really had no idea and it was my first experience with them, so I didn’t really know what the expectations were. When the installation came, the closet design was all wrong and it didn’t fit. So, the installers had to modify and they told me that they will send two people. I was working on a big area, too, so I told them that they have to finish within a couple of days. They said it wasn't a problem but only one person came. It was not the installer’s fault and they were saying it's the way it is and that they get pulled into certain jobs. I told them it wasn't really my concern because it needed to be finished.

    When they finished it, there were gaps which beat the purpose of being a custom closet but they couldn't do anything about it. I sent orders for it to be modified but there was no response. I could have the whole closet pulled out but I just lived with it. Also, I had the closet financed, and I was trying to dispute it but the finance company said it was something that I have to take up with Closet World. But no one at Closet World returned my calls.

    I moved to another home recently. And I ended up calling a few companies and met with a designer. When I met him, I realized that he was from Closet World. He told me that Closet World totally changed and to give them a chance. The designer knew what he was doing so I liked him and I told him I’d give Closet World another chance. And to avoid any mistakes, I told him I was only going to do it if he was going to be here during the installation and he said he definitely would.

    I confirmed and on the week of installation, I told the designer that I wanted to make sure he was going to be here during the installation but he sent me a text saying he was on medical leave and to call his supervisor. So, I called the supervisor but she would not return the call. At that point, I had already given a deposit so I wasn’t really sure what to do. I was trying to raise hell with people. Also, it was a small area so it was supposed to be a one-day installation but when the installers got in, they said the design was all wrong. I told them I didn’t have anything to do with it, and as a consumer, I’m hiring them and they are supposed to figure it out. They kept looking at me and said the design was not going to work.

    So, I talked to the company president and explained what was going on and he said he’d get back to me but he never did. Even the supervisor never got back to me. I called every day. It hasn’t been a great experience for both times I used Closet World. They even had the nerve to e-mail me a year after the first job saying I owed them. It was unbelievable and I was so upset because I had all the e-mail correspondences so I resent the e-mail and I told them they won’t even listen to me.

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    Reviewed Nov. 14, 2017

    I had used Closet World at a previous residence for a garage closet and had used them again recently. The designer was good however the installation was not. The installers left the place dirty and they broke a water pipe. It was a bad experience. I took photos and emailed. The only email I had was the designer’s and then he passed it along to whoever was in-charge with the installers. And they told me to submit an invoice with how much it cost to fix, which I did, and I'm now waiting to hear back.

    I have a feeling they're blowing me off. I had a contractor to fix it and it was a couple of hundred bucks. I submitted the photos and was told that it would be reimbursed but it hasn't happened yet. The installers have to be more professional. They weren’t very vested in the quality of the work and they probably were independent contractors and didn’t have any follow up.

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    Reviewed Nov. 14, 2017

    We had 3 closets done by Closet World, the master closet and 2 other bedroom closets. Then we also had them do our countertop. The quality of their work was excellent. The designer was into what we wanted and geared it up that way. The installation had 2 days but they did it all in one day, which was great. They had a good price and it was a good product.

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    Reviewed Nov. 13, 2017

    Closet World is a famous brand so we had them install garage and bedroom closets in my home. However, there were a lot of issues. I was expecting everything will be done by the middle of October but it's not, and that is why I am not 100% satisfied. The first concern is more from the designer who came to our house. She spent almost seven hours designing all the things. We were happy that she's taking care of everything, but she ended up doing unnecessary work like drawing.

    She also didn't inform us about some important key elements, like backing which will hide the wall of our bedroom closet. They were supposed to put some cardboard, which will totally hide all the holes in the wall. She didn’t inform us that I needed to buy that. So the day the installers came, they told us that because we don't have a backing in our contract, we will be seeing the bare wall and all its patches in between the racks when they install the cabinet. They said they don't want to set our expectations before they start doing the work since it won't look good.

    When you say closet, I didn’t expect a backing at the back of the shelf. It cannot be transparent like other things. So I called the designer and the response I got from her was that they don't go for that. Their general rule of thumb is nobody will be going and installing the backing. She also added that it would be more expensive, and only very high-end houses go with that. I felt really bad about it because it’s not whether I go for it or not but as a designer, she needs to tell what are the things that come with it and that's the basic thing because I cannot spend $10,000 on the closet. The closet is a luxury item people go for. I want to know the basic information about having the backing so without that, that’s not a shelf for me at all.

    Finally, when I asked for the backing, it turned out to be $1,400 for two closets. We went with two bedroom closets and 1 garage cabinet so for the two bedroom closets, it would cost us $1,400 extra. I sent out an e-mail to Closet World and after two weeks, one of the managers called and said he cannot give $1,400 but he will take care of the $700 and do it for free. The reason why this is all painful is that we still went with Closet World though it’s a bit costlier compared to some other vendors in the market. The backing is something we did not expect because if you go with some other guys like We’re Organized, they don’t even talk anything about it. When you say closet, you have to cover the backing to that wall. When you are forwarding a quotation, if you said it, then well and good. If not, don’t say it but cover the back as part of your quote because unnecessarily I need to pay $700 this time. That’s really a bad thing.

    The second concern is on the manufacturing part. They don't have enough people to do the installation. I needed to wait almost a month from the date I signed the contract for the people to come down and do the installation. And the day they came, I was being given the wrong dimensions so they manufactured the wrong cabinets. Unfortunately, the guy who came in couldn’t do the garage cabinets as well because the cabinets we ordered was 20 feet which is big. And because of that, my refrigerator will not fit and we thought of buying a refrigerator for our garage for an extra space. He had to stop the work, leave for the day, and they had to order a new cabinet of that size. It was not available and they have rescheduled the installation after two weeks.

    I went with the Closet World brand thinking that everything would be taken care of. I didn’t expect such a big company like them will ignore certain facts like the other small guys because they have been in the market for such a long time. They know how to deal with the customers and they should have all that information. Overall, none of the departments are really working good. It didn't help that the persons who came here had some issues so they are coming again for a third time to fix that. The second installer was not so good even. He didn’t do the closet properly.

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    Reviewed Nov. 11, 2017

    We had Closet World redo the interior of our pantry, two bedroom closets, and one hall closet. Their designer was very helpful with measuring and identifying what kind of layout inside each closet. I was even surprised that she spent a lot of time in the house doing that. She was very thorough, which was a good thing. However, our installation experience was very bad. The installer didn't listen to me and disregarded the things that I told him. I even doubted whether he was able to understand me.

    I told the installer that I would that I would prefer him to be cutting things in the backyard as opposed to the front yard. However, he just looked at me like he couldn't understand and told me that he'll work on the front yard and that if I could move my car. I moved one of my two cars, then he started taking his tools out. I asked him again to do it in the backyard, but he just asked me to move the other car so he could use the other side of the driveway. When I moved my other car, I ran over his saw and it caused a $400 damage to my car. I was not very happy with that.

    It was also not made clear by the designer that they were going to rip out the existing boards that were in the closet and that patching it up was my responsibility. You're going to see the spots where the old boards were or going to be unpainted and unfinished and that’s just the way it was going to be and I just had my whole house redone and my interior closets freshly painted. The installer was unsympathetic and told me that it will look ugly but he wouldn't do anything about that. He also said that any damage he will do while taking off the boards would not be fixed and that it wouldn't be his responsibility. Even when I was calling to complain, Closet World said the same thing to me.

    When the installer was working on the boards, I saw that he leaned his boards up against my newly painted walls and left a mark on them. I told him to take the boards down but he didn't do it. I was the one who did. To add to that, when he made the other damage marks in the closet, it had nothing to do with removing old boards. I asked him what happened and he just told me that it was because he moved stuff, but there wasn't any stuff to move. When he finished, I asked him if he's going to go through what he did with me but he said no and left. He told me that if I have any problems, I should call Closet World. So I called Closet World and dealt with them. I had to go get my car appraised. They gave me a refund for that, and some to repair the walls. However, I don’t think it was really to cover it all. I'm so done with Closet World.

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    Reviewed Nov. 10, 2017

    We met with the sales consultant and he made a good impression. Ron was upfront and honest and we also liked the quote he gave us. We moved forward then and the designer was thorough and detailed. He gave us a good feedback in terms of what would work fast and he guided us through because we had no idea how to go about doing it.

    Originally we didn't want backing but then a week later, my wife said we needed one. I told Ron about it and I paid for it but when the installer came, he said there was no backing on the order but I had the receipt right here. There was a mix-up about getting it on the truck and it was in the warehouse so he had to drive back. He came back around two o'clock and he stayed until eight. The installer was great and I thanked him for staying late. He tried to get everything done but there was not much time to finish that in one day.

    The problem I had was the communication. If some other customer is requesting to do a change, there should be some kind of a system to say there's a change order before the truck leaves. We didn’t have any clue when the truck got here and we wasted almost half a day then we had to stay until eight o'clock but we still didn't finish so the installer had to come back the next day for at least an hour. The entire process took about two weeks which wasn't bad. We had overall a good experience even though we had a delay. Expectations were met and we're very satisfied.

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    Reviewed Nov. 10, 2017

    I called Closet World 15 years ago and they did good. That was why I called them back recently and had them do my garage. But initially, I asked for quotes from both Closet World and Closet Design for the project. Closet World gave a quote upfront, but Closet Design gave me a lower quote. As such, I went with Closet Design, but after I signed up and paid my deposit, I found out that packing was not included in the services that I paid Closet Design to do. So, I crossed Closet Design out and called Closet World, and Closet World did an awesome job.

    The measurement was done by the salesperson so as the installation crew was going along and before they did the physical work, they checked with me to make sure that it was how I wanted it. However, when they first came out, the product they brought had the wrong measurement so they went and recut it, then they came back and finished it up. They were very thorough and they cleaned up. Closet World should keep doing what they do good and do the best. I will call them up again if I need some closets or garage to be done again.

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    Reviewed Nov. 9, 2017

    Our designer, Bob, was great, very personable and wasn’t pushy. He listened to all of our needs, sat down and drew up exactly what we wanted. We had a whole shelving unit with some drawers. The installers who worked at the house left me alone, I left them alone, and they were in and out quick. We ended up being with four or six more shelves but it sucked that they they only brought us two. We were trying to get the room put together and we had to wait a week so that was frustrating. But Bob brought the other shelves by our house earlier than his boss had said and he left the shelves and a note at our front door. I was dissatisfied with Closet World at first but Bob fixed everything. We had a good experience and I liked that they had a teacher discount, which Bob let us know. My partner is a high school teacher, so we even got more of the discount than we saw online.

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    Reviewed Nov. 9, 2017

    My sister is a professional organizer and she said I should call Closet World. I thought I had a Closet World closet at my old house, but it was California Closets and I’m kind of wishing I should've called them instead. I tried to have Closet World install a garage cabinet and had a plastic white slant wall, and a melamine black slant wall for my husband's workbench area. I got all the walls, and everything the guys had installed was very nice. The only problem was there was a lot of communication barrier. I don’t think my designer wrote it up right with the black melamine wall and she hasn’t sent anything. We started this project with them in late August.

    I still do not have any accessories for the slant wall that took three times to get right. I want black melamine slant wall for my husband's workbench but they brought me a plain flat melamine at first. And then a guy brought a black melamine flat wall which didn't make any sense. The guy that brought this flat wall told me it doesn't have any accessories, but the designer told me they do. I looked and I ordered three baskets and a magnetic toolbar and she was supposed to send me pictures but I have not received anything. I paid for them so I’d like to get those and finish organizing my husband’s workbench area.

    I just want Closet World to give me my accessories and I’ll be much happier because I’m dissatisfied until I get the rest of it done. Parts of my experience with Closet World were fine and everyone was friendly and helpful but most people I spoke to didn’t seem to understand what I was saying and they had a strong accent and spoke different languages.

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    Reviewed Nov. 9, 2017

    I had Closet World install a walk-in closet, six feet on both sides, for my master bedroom. The designer that came in and did the estimate was very thoughtful and was creative in terms of the design, and I had confidence because of it. He was very professional and he explained everything. I shared with him some of the stuff I was doing. He assured me that they are to get me the best rates and he gave me his honest assessment of the different options. So, I didn’t feel I was being upsold, but was getting decent advice given what I knew. I had enough knowledge at that time to understand what they’re saying. I felt very comfortable.

    Also, the installation experience was fine. The installers had left off one of the pieces, which they came back for and had to redo. They hadn't initially come with the base boards, which I had paid for. They were totally fine about it. The management was very good about being apologetic about it and rescheduling something two weeks later. During the second installation, there was an issue where the installer cut his hand and there was blood all over the carpet, which was bad. Again, I called the management and they were very thoughtful. I had a professional cleaner come in and they agreed to reimburse me. My only hesitation is I have yet to receive their check, although they said that they’re going to do it.

    The manager who scheduled everything was also very communicative. They're great about reminder calls and checking in on things. I was concerned because I researched online and heard all the bad experiences, and then I got a very professional experience which was nice. I’ve already recommended Closet World to another friend who’s doing some work. In fact, they recommended the same person who came in and did my stuff.

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    Reviewed Nov. 8, 2017

    When I was a kid my dad had a closet which was kind of similar to the way Closet World did theirs and I remember loving that closet. In my last house I hated the closet space so I wanted to have it professionally done. So I had the master bedroom closet done by Closet World. There was like a shelving. It was a white one with the rounded edges and then we had the extended top. It was furnished with a pull-up master closet, a walk-in.

    Their designer was really good. She was out there right on time and when she walked in she went straight to the point. I showed her what I wanted. She went through and got her measurement and that took maybe an hour and a half. Also she was really kind and friendly. She had samples and she broke down everything for me so I don't get any surprises at the end. She gave me legitimate prices on different options I could take. She'd really do what she is tasked about.

    During the installation I wasn’t at home and then when I got home from work it was perfect and done and he was long gone. It was really quick. I'm about to call the designer because I intend to get my other closets done. I just need to settle financially for a little bit from this one and then probably in the next month or two I'll schedule the other closets because luckily she took the measurements for all of my closets so she was like, "Oh, I'm going to do that one now and this later and stuff like that." So It should be a painless process to get the other closets done. They're also honest. They'll give you a price and that's the price you'll pay. They don't waste your time and their work is professionally done and professionally installed. They should keep that up.

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    Reviewed Nov. 8, 2017

    I needed some doors removed and nobody was willing to do it but Closet World did it for me. So, I was happy about that. Also, their price was very reasonable compared to a lot of them that I had been looking at. They took the doors away, and I wanted a complete installation in wood and it really worked out well as it gives me extra space and drawers which I ordered. I’ve been very satisfied with it. With the second closet, they did the hangers and the bars and that was fine, too and I kept the doors on that.

    The designer was fantastic, very thorough and very prompt, and I got it all paid off. The installation team was on time. They were very nice guys and they did the job in two or three hours because they had everything pre-done and it was a matter of just installing it. I was quite surprised it would take such a small amount of time. The timing was really good because we were on our way to Europe the next day. I definitely recommend Closet World.

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    Reviewed Nov. 8, 2017

    Closet World installed a closet in the bedroom and some closets in the hallway. Their designer was good. There was a misunderstanding but it was all right because I ended up saying nothing. The installation went smoothly. Closet World did a good job overall.

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    Reviewed Nov. 7, 2017

    My husband heard about Closet World and their salesperson was helpful and knowledgeable. I did not feel like he came just to sell the product to me. I appreciated his feedback and he explained everything to me. I recommended him to some of our other friends. We got other bids as well, but the overall package of the material to the quality, to the customer service, the warranty package, it was a good deal for us. The installation crew was only one guy and he was good. He put it all together quickly. My biggest concern was I didn't know if the closet itself would hold the weight. He pulled on it, said that it was good and I was like "Wow." We will use Closet World in the future for our other closets. We've already recommended them to other friends.

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    Reviewed Nov. 7, 2017

    The Closet World representative named Pam came out, took measurements, talked to me about the materials, and drew up a design for me. She gave me a price and asked me my preferences. She was pretty thorough and really good. She came back the next day to explain the same thing to my husband then we paid the whole thing in full. She gave me her cell phone number and I was able to text her with any questions or changes that I had and she responded very quickly.

    The installers came and took measurements. However, that's where we had a problem because when the installers came to install the unit, the measurements were off. It pushed our install a week because they made the unit the wrong size and that was the frustrating part. It’s important that the install date is accommodating to the customer, instead of having to wait for a try-out date and making sure that the measurements are right. I also asked for the little pegs to cover up the holes three weeks ago, and they were never sent to me. I'm still waiting.

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    Reviewed Nov. 7, 2017

    I looked at two companies to install a closet for me and I chose Closet World because of the variety available. I’ve also known them for the 11 years I’ve lived in Las Vegas. The designer was great while she was out here doing things. But she was working on a second job so it sort of scattered at the end. Also, the design was a little off in terms of the way the house is built. With the garage closets, the installer wasn’t able to follow the design, but he came up with a solution and that was fine by me and it resulted in a little more space for the same price. The actual situation of it though was less than perfect. The closet did not exactly fit and the installer said that he managed it and that it was flush. But when I went to check later, it wasn’t.

    In another section, the installer put some bookcases for me that was supposed to be done in a very specific way. I told him to follow the design but he didn’t. There were supposed to be two holes bored for electric wires and for extension cords to go through. I was not about to argue with him there in the room and I didn’t refuse to sign off on it when he was all done. But I called the company and asked them to come out to put one more hole in. I’m just going to live with the flaw in the installation of the design though.

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    Reviewed Nov. 6, 2017

    I used Closet World and working with the designer was great. When the closet was finished, we noticed that the shelving and the hangers for the clothes were at an angle and not straight. The center support was possibly installed a little lower than the other two sides so it's causing everything to go inward towards the middle and sort of dangling. The customer service number was provided to me and a very nice lady answered several times. She said that she'd leave a message to Marcus, the installer supervisor, who would be there at a certain day so I left messages. I also tried calling Alberto, left messages there, but I never got a call back. I tried to get someone there for two weeks then I got frustrated and told them to forget it. I had three other closets that I was going to work on but I'm not happy with Closet World so I decided to go with another company.

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    Reviewed Nov. 6, 2017

    The Closet World designer was amazing. She didn’t try to sell up a bunch of stuff we didn’t need or want. I told her I just wanted to go basic with not a lot of bells and whistles. She totally respected that and then she stayed here and she drew it off freehand, not via computer. It was amazing, and impressed me so much.

    We started out with the master closets and the pantry. Then we had such a good experience that we then called Closet World to do a giant cabinet for our garage. The installers showed up right in the window that they said they would and they completely cleaned up after. Everything was great. When I took a shelf out that I really shouldn’t have, the doors became misaligned. So then I called and they came back and aligned them even though it was really my responsibility. Anyone can sell melamine shelving, but the big difference to me was Closet World's designer and installers. I recommend them all the time. I just love Closet World and I'm looking for new projects to do.

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    Reviewed Nov. 6, 2017

    We compared Closet World with Container Store and for the installed version, Closet World's estimate was better. They installed a pantry for us six weeks ago. The Closet World designer was a little weird. She was very frazzled and almost desperate for us to commit. She was also very easily distracted and overwhelmed.

    The installation crew knew what they were doing. However, the shelves were supposed to be able to change heights but it’s a hell of a job to do that. I have to jam them in there and I'm using my fist to get the shelves either out or back in. In trying to get them up and out, I ended up chipping one of the shelves, which was frustrating. Closet World was very old-fashioned as compared to everything that's digital these days. Even the look of it is old-fashion, like something that my grandparents would have in their house. It doesn’t have that sleek, modern look. Luckily for us, it’s behind the closet door.

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    Reviewed Nov. 5, 2017

    I liked what Closet World did in my previous house so I got them again to install a closet in my master bedroom. Their designer was good but everything about the installation process was awful. They took two weeks to fix a closet when they were going to do it in one day. The first day they came, they came at 8:00 at night when they were supposed to come from 10:00 in the morning. They also messed up my moldings and I had to bring someone else to fix everything they messed. I talked to them about it, but I just wasted time with them and it was very hectic. I’ll never use them again.

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    Installation & SetupSales & Marketing

    Reviewed Nov. 5, 2017

    I got Closet World's service because of the price. When their rep came, I told her that I wanted cupboards in front of the garage. She measured but she did not realize that part of the cupboards that were already built-in used an I-beam in the house. So when the installation people came out, they started to remove the cupboards and install this I-beam. It was a good thing they did some checking before they cut into it because they realized that they couldn’t take it out without affecting the stability of the house.

    So then, they spent the next 45 minutes trying to sell me cupboards that would go below the I-beam, but they didn’t meet my needs. So, after all of that, the only thing I had installed and purchased was a pegboard. I would have preferred that Closet World knew what they were doing. I had to pay half upfront and two months later, I found out that they can't do it. They also didn't do a good job of representing their product. When I saw it, it was unacceptable. I would never use Closet World again and I wouldn't recommend them to anybody.

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    Reviewed Nov. 5, 2017

    I had a great experience with Closet World installing three different closet sets. I had one big open closet and two in the master bedroom. The quality is good, the price is right, and the technician did a good job.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2017

    I looked at three different places and a man from Closet World was supposed to come but he got sick and it was very upsetting for me because I'm on a very tight schedule and I live between two different places. I told Closet World that if nobody comes the next day, I’d have to forget about them. A woman showed up and she was awesome. I liked her so much that I ended up talking to Closet World. She took her time in helping me design and made me feel what’s right for the place. We found the perfect match of wood so it turned out well.

    Closet World is very lucky to have the designer I interacted with because she’s the nicest person. She took her time and knew what she was doing. She made sure everything looked good as she noticed that she could have fit one more shelf in the pantry. She started measuring again and figured things out. Also, the installers were kind and receptive though I’m still moving in and it’s a mess. We all had to work with each other. Everything was very lovely except for the shelf that was supposed to go underneath my bedroom unit. It was charged but it was nowhere on there so I had them put up the cabinet a little bit lower and decided to forget it as I couldn’t wait on more things because I was getting ready to leave town again. So, I'm just waiting for a little small credit back for the shelf.

    Everything turned out even better than I expected. The items will be good for me as long as I’m in the unit. I don't own the unit but the owners are thrilled with the way the shelves turned out and looked, it made their place a lot more valuable. I might have Closet World come back for a shelf where I can put all my shoes.

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    Reviewed Nov. 4, 2017

    I had a desk with upper cabinets done by Closet World. I initially talked to the sales rep who told me to talk to the installer and then they got back to me. It took only two weeks to rebuild it. But I’m still working on some issues and going back and forth with them because they installed it incorrectly per plan. Two weeks later we had to set-up a new appointment to get some things pointed out and then the sales rep told me there was backing but there wasn’t any written on the plans. So they’re going to come back and do that.

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    Reviewed Nov. 4, 2017

    I had a couple of walk-in closets and a couple of standard closets installed by Closet World in our bedrooms. The overall price and how soon they would be able to get it in our house made me decide on them. Their designer was good but I would suggest for her to focus more on the designing of the closet. She took a lot of my time and a lot of talking that was not necessarily related to the closet design. She could be a little more focused and direct. The installation was smooth, though, and I was surprised with how long it took but it was an elaborate and detailed process. The guy was really nice and did a good job of installation. I was quite happy with the experience. They give good customer service and quick turnaround time.

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    Reviewed Nov. 3, 2017

    I saw very good pictures from the Closet World online and the designer did a good job. She explained the designs very good. I had a closet done and the installers did everything correctly.

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    Reviewed Nov. 3, 2017

    My sister had just done her closet and so I wanted to do mine. She told me she did it with Closet World so I called them and I had a closet organizer installed. The designer was really nice. She did the measurements and then I told her what I wanted, and she drew it up. The installation was quick and good. I really love the organizer that they put in.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 3, 2017

    Closet World installed a pantry for my aunt. I told the designer what we needed, and she came in and set up the space for us. She was very knowledgeable about it. The experience with the installation crew was fine and they came within the timeframe provided to us. I let them into the space to set up and given all the pieces they had, they got the job done a lot quicker than I thought it would take. Overall, it was a straightforward experience.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 2, 2017

    I had gotten a quote from California Closets and they were a little higher than I had anticipated. I wanted to get a second opinion of how much a custom closet would be so I stumbled upon Closet World. They worked with me in terms of pricing and got it down to a price that my husband and I agreed to. The Closet World designer was really personable and professional. She gave her opinion, which was nice because with such a blank space it was hard to envision what the flow of a closet would be. She came in, took measurements, then walked me through it.

    To me, it was a little surprising that Closet World was still using paper and pen. California Closets had everything on a computer. When the designer would make a mistake in terms of how she drew it out, she would have to start over because apparently, they don’t use pencil. She told me that this is how they’ve been doing it since inception, so they don’t want to change. I was okay but it’s not exactly the most efficient way of creating a design.

    The installation went fine. The installer came on time and when I asked him how long it was going to take, he said four to five hours but it was more like five to six hours. But that’s okay. The only reason why that mattered was that I was moving back and forth. I was trying to move into the house so I was trying to time my trip. I didn’t want to be at my other house while he was finishing and needing to kick off. That was a little bit difficult, timing-wise, but he did a good job.

    I highly suggest Closet World move to a computer system. It was fine because I had time, but I can imagine people who don’t have time that doing it on a computer would be much quicker than having the pen and paper. The designer was at my house for probably four hours and I can’t blame her for the mistakes. You measure and then you do it, but then because it’s a pen, you can’t erase it and if she makes too many mistakes, then she has to start over.

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    Reviewed Nov. 2, 2017

    Closet World installed the shelving for our brand new pantry. We had two estimates but ultimately, Closet World had a better deal. The designer was pretty thorough. She left a few details out that cost us some questions after the fact. I think because she was new, and she just didn't understand all the products completely. But she was very responsive. We thought we were going to get rounded corners on the shelving and the vertical piece and we just got it on the shelving because we are at a certain level of product that we bought. And she didn't realize 'till after the fact that if you went to the next step up, we could have gotten both.

    The other issue that we had was the surprise on the sixth shelves, which would be the very bottom shelf and the very upper shelf. There are connectors that we did not know about that connects the vertical pieces to the fixed shelves. Nowhere in the books that they gave us and showed us or even online were pictures that showed any kind of these connectors that you can see. That's another thing that should have been told to us.

    The installer was very dedicated, thorough, and did a great job. We were bumped several times throughout the day to get the installation. Finally, he came at 4:30 in the afternoon and was here until 7:00. But he got it all done and he cleaned up after himself. I'm very happy with the installation. After installation, we had the designer come over just to see what issues we were talking about and she came by. We had the scheduler call us about the scheduling issues we had. They tried to help us but it couldn't be done because it was already finished.

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    Reviewed Nov. 2, 2017

    Closet World’s designer was really nice and did a great job in terms of designing our full-sized master bedroom walk-in closet. I was satisfied with the way that she went about and listened to the stuff that I said that I wanted. I liked the design she drew and that's why I went ahead with them. Their installation team came out a total of four times. The first time, the vanity desk that they brought was way too high and it wasn’t what we ordered. It was supposed to be 30 inches high but they brought one that was 40 inches. So, if you sat out, it was up to the height of your face. I wasn’t able to talk to the designer about it since after the initial consultation, the only number I could call was the 1-800 number. But because it was their fault, they said they’ll bring me a new one.

    They also tore all the particle boards and scratched up all the walls that go down the hallways into the master bedroom. I took pictures of it. Then they told me that I got to hire my own contractor to patch and paint them, then send them the invoice. It didn't seem very customer-friendly that they didn't have somebody to do the job right, and even when they came back or messed up the job, they didn’t fix it either. I also had an issue with the time that they came. They were here until 3 o'clock in the afternoon and I was their first appointment of the day so they were there working but never accomplished what the goal was. It was a total waste of their time to act like that.

    Then the installers came back two weeks later with the correct measurement, but they forgot the slow close drawers. So that day, they just did the rest of the walls and installed the correct vanity desk. I paid extra to have them do the fast closers to a slow on their next visit. Then they came out the last time and fixed the soft close drawers, but they did not fix the slow close cabinets. The guy spent all day redoing the drawers and they accomplished one thing by making them slow close but defeated that by making them crooked.

    Overall, I would never work with them again for any other projects in our home. This project is taking four to six weeks when I thought it was going to be a one-day installation based on what they told me. And every time they were here, they were here all day and I don't have another day to take off of work and wait for them all day. So, I emailed to find out when they're going to correct the cabinets and make it right but I haven't heard back from them. It also turned into me having to keep going back and back and taking some more time off of work to keep going back to meet with them. Had I known that, I would have talked to the guy who did our kitchen cabinet and he would have done the job for half the price of what I paid Closet World.

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    Reviewed Nov. 1, 2017

    I had cabinets installed by Closet World in my garage. They have coupons in the paper and my friend also had some cabinets installed by Closet World. The consultant was knowledgeable, helpful and professional. The installers were okay but they didn't come on time and I waited for them the whole day. My window was from 8:00 to 2:00. At 2:30 I called the main office and I came to know that they were running late and that’s when the installers called me.

    The two installers who came were knowledgeable but they did not know how to communicate professionally and left things around. They made some holes by mistake and they didn't patch it up. They also left the drilling dust all over my garage. They forgot their drill for installing the lock for the cabinets. We had to reschedule and it was another scheduling dilemma. Closet World is a bit pricier than its competitors but the quality of the cabinets is good. The wood is thicker and feels better than California Closets. There are things that are good and bad about Closet World but I had a pleasant experience.

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    Reviewed Nov. 1, 2017

    I started a project with Closet World about two months ago. It was for a small office and the designer I had was very excellent. The installation was also good and the crew was friendly. At the beginning, I thought the closet was assembled and to be installed. I didn’t imagine it was to be made on site. It was just a couple of boards and then assembled. But the connections between the pieces of wood seemed too wide. It’s white wood so it’s very clear. But I had it fixed and seems okay now.

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    Reviewed Nov. 1, 2017

    I had a closet installed by Closet World. The designer was really good and knew what she was doing. She would also listen to what I wanted. However, the installation took too long, about three weeks and I was in a hurry because my clothes were on my couch. I asked them to do it sooner and they said they couldn’t. I had just gotten out of the hospital, my closets had broke and Closet World was the first one I called. I almost went with another company but when you come out of a hospital, you’re just not in the mood for calling up on prices and comparing them. Also, another thing is they’re overpriced. They charged me too much for what they did ‘cause now that I’ve been out and around, I think I could’ve gotten it done for a lot less.

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    Reviewed Oct. 31, 2017

    I've used Closet World at my old house in San Francisco and everything went well. So I got them again and they installed one walk-in closet and two other closets. I needed more room for shirts so I ordered some longer shelves. I originally had shelves for the jackets and shirts to hang down so I need to get some cords to take the place of the hanging sections. Their sales was very good and the designer I worked with knew what she was doing.

    During installation, I asked the installer if we could change one part around on the closet however, I forgot why the designer did not put it the other way. It would've been nice if he told me in the beginning that I will lose more space before he puts it in. That is why she did it in the first place so I blame myself partially for that but it was the installer’s job to tell me. The shelf was already in when I saw what happened. The installer was supposed to come back and drop off some shelves but for some reason, he didn’t. When they finally called, they told me they shipped them via UPS ground so I wasn't able to talk to him again about the closet.

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    Reviewed Oct. 31, 2017

    We did a bedroom closet and a hall closet and I'm very happy with what Closet World did both times. The designer was wonderful. She was extremely conscientious and she listened very well. She spent a lot of time coming up with a plan and then more time tweaking it and tweaking it again until she got it so that it would work. I would highly recommend her. However, the installer's son had a medical emergency when he was on his way here so they had to cancel our installation at the last minute. That was unfortunate and it was very complicated to undo some of the things that we had scheduled to happen right after the closet installation because it was delayed for days. That was the only negative thing. But they came back and there wasn't any problem at all with the installation. My overall experience with Closet World was stress-free.

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    Reviewed Oct. 30, 2017

    My wife's mother had Closet World do their closets, then we had them do a large closet for my wife and a smaller closet for me. Their designer was very courteous and she seemed to know what she was doing. Everything came right in and the installation was on time and straightforward.

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    Customer ServiceStaff

    Reviewed Oct. 30, 2017

    I had a master walk-in closet done by Closet World seven years ago. We recently had a water leak and it affected a part of our closet so we had it redone. We had the designer come out and she was very customer-friendly. I showed her the before pictures and she was able to redo the whole thing and then the manager got the amount approved. The installers who came over were professionals. There was a minor setback on the design element but the installers’ supervisor was able to help me out with a solution and had his people come out the second time around and redo it. Everything was taken care of right away and the customer service from start to finish was really good.

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    Reviewed Oct. 30, 2017

    I called Closet World to make the appointment. I liked their samples and had them install glass doors for the closet. The service is great but the pricing was a little bit much. After we got an estimate, we saw that there were other competitors that were a little bit cheaper. And at that point, it was too late for us to do anything about it. Nevertheless, it was a good experience. Closet World is efficient.

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    Reviewed Oct. 29, 2017

    I was ready to buy and Closet World came out to see me right away. I liked what they had to say, their price and the saleswoman. She was tuned in to exactly what I needed. She was excellent and very knowledgeable. I could tell she had a lot of experience and that's something that I value. I never had a closet before so I treated myself to have my bedroom closet installed and I love it.

    The installation was good although I had a problem with the shoe drawer because it didn't have the right kind of dividers in it but they fixed it. It was quick and easy, and they did all their work outside so they didn't make a mess inside the house. Closet World has wonderful people and they're very responsive. I had a lot of clean-up to do to get ready and my husband painted the closet. It was six weeks before I had it done. And I like the way that they kept in touch through the process, and I wanted it that way because we had a long waiting period.

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    Reviewed Oct. 29, 2017

    I had Closet World build three full closets and a small one for three bedrooms and a hallway. The designer, a Norwegian lady named Vicky, was excellent. I really love her. I told her what I want and she really worked with me. She put interest in it and she did exactly what I wanted. She’s also very friendly, creative, professional and kind.

    The installation was difficult. But it was nobody’s fault, the guy who came to do it had to leave right away because his dad had an accident. Everything had to get postponed by the end of the day. Then a couple of guys came in and they did the closet within two hours. But I was happy that I was able to do it in that day because I already took off from work and found a babysitter to stay with my kid. However, they’re expensive, even though they gave me discounts. I was at Home Depot and for $500 I could have done one closet. I’m putting one and one together, and I realized how much money I could have saved if I did it with Home Depot. But it’s already a done deal. They also did a great job and I’ll recommend them.

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    Reviewed Oct. 29, 2017

    I've done business with Closet World before and now I had a closet installed in the garage. Our Closet World designer was very knowledgeable and professional. She gave us good prices and we were happy with them. The installation crew was helpful. They didn’t finish in time but they came back and finished the work. Closet World did a good job and everything went well. I'm happy with what they’ve done and I would use them again.

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    Reviewed Oct. 29, 2017

    My mother-in-law had the garage cabinet done by Closet World five years ago and she had a good experience. We also had the garage cabinet done by them but the measurements done by their designer was wrong. When they brought all the cabinets and the installation crew came, they said that the measurements were wrong because they didn't check my garage. Then we waited for one month to bring the other one. The installers did a pretty good job and they tried very hard to do their best. Everything has been resolved now and we just need to order the hanger for the board so we can hang the bike and other stuff on it.

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    Reviewed Oct. 28, 2017

    Initially, a guy from California Closets came out and measured but I never heard from them again. I went with Closet World. I like their price and it seems like we got more for our money with them. They installed the closets in all of our bedrooms, including shelves and some hanging stuff. One of the closets had a few drawers. The designer was friendly, helpful and persistent. She followed us afterwards and told us she could work with us on the price. So, that was very helpful.

    There were some issues between what we discussed with the designer, and then when the installer came to install the closets, what we talked about with her and what the installer's expectations were a little bit different. She wasn't there during the installation to make sure things were correct and that created some confusion. We ended up getting 14-inch deep shelves or cabinets. We had a couple of closets that are really shallow, so there's only 22 inches. The installer put the bars where he thought they should go so, there would be enough room for hanger behind them, but in front of them, there wouldn't be.

    The biggest issue is that on her design, when she put the width of each section of the closet, her measurement was to the outside of the side panel. The installer took that as the usable space. So, a couple of the closets were supposed to have even sections, like 26 and 26, but they ended up being 26 of usable space, and then the other section was 23-3/4's because he measured one side. I had them resize a couple of the cabinets because they were right angles to where we were hanging clothes and he made the cabinets bigger than they should have been. He took her numbers as usable space and not the measurements to the outside of the cabinets. It meant that we wouldn't be able to hang something and we wouldn't have as much room in our hanging section.

    The installer rebuilt those two closets but in my daughter's room, we wanted two sections that were equal sizes and they didn't realize until after the installation. It wasn't 26 and 26 or 24 and 24. One side is 24 of usable space, and the other side was smaller than that. I wanted them to be the same size was so I could use the shelves on either side, it would be more flexible with the space. It's a new house and we've just had a million other things to deal with. I didn't want to have them come back and re-do all the closets. So, that was disappointing. I think if the designer, salesperson and the installer were here when it's being installed they could catch things like that instead of having the customer go back to the installer and point out that it is not right or figure out why it was not right. We already have a million other things happening and I don't have time to have them redo the closets. I got to get my family moved in.

    In addition, the salesperson had told us that there would be two guys on installation day to come and install the closets but there was only one guy. He worked really hard and I commend his ability to do it all by himself but it also took forever. I had a site supervisor who was here, but I had to send him home and I sent the installer home to come back the next day because he started way towards the end of the window. It was supposed to be a four-hour installation because there was only one installer. I called his supervisor and he agreed to have the installer come back the next day.

    We went with the cheapest option and I feel we got the cheapest option. We've got the most basic things - the hardware for the drawers, the mechanism, the tracks that the drawers slide out feels cheap. My wife said that she had found some chips and we ended up flipping a couple of the shelves over. We also had house cleaners come post-construction to clean everything up. There were a lot of scuffs that the cleaners mostly were able to get cleaned up but I would have expected the installers to leave them after installation that they would look nice and brand new. I wasn't pleasantly surprised with the quality or with the condition that everything was left in.

    The experience was not great. The quality of the work was mediocre, average, and cheap as opposed to inexpensive. The materials are of average quality but mediocre in terms of efficiency and logistics of everything. Also, I wish that there was a better communication and knowledge between the design and the installation. I wouldn't enthusiastically recommend Closet World to anybody unless they want a cheaper option.

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    Reviewed Oct. 28, 2017

    My husband wanted something very professional and Closet World was what he decided to go for. The designer gave us ideas how to design his closet and my husband kicked his ideas in there. The installer did a good job and really quickly too. He was very nice as well. We're also working on a walk-in closet but I got the feeling that the lady who came didn't believe that I wanted to do a walk-in closet there. But we're now in the process of fixing the floor on the closet because Closet World doesn't do that and we were not told that we needed to fix the floor.

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    Reviewed Oct. 28, 2017

    I got a Closet World flyer in the mail which had a discount on it. I had them install two cabinets and drawers in the garage. Their designer was great and knowledgeable. The installers were also very professional and courteous, and did very clean work. Closet World was really good and I would recommend them to anybody.

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    Reviewed Oct. 27, 2017

    Closet World ran an ad in a local flyer and I saw that there were discounts. We called them and we were happy with their product and the way they presented it. They helped me with the garage and their designer was very good. There were a few hiccups with the installation, but they were responsive and they fixed it. Also, the quality of workmanship was good. Given that they had to come back and correct a couple of things, it was a good experience overall and I'd use them again.

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    Reviewed Oct. 27, 2017

    I’ve used Closet World before and this is the second house they’ve done for me. The designer that came out was great and she had good suggestions. We kind of went back and forth on the design and came up with something that’s pretty nice and I had three closets redone. I had two crews as I did two closets one day and another closet another day, and then I decided to do one more. Both of them showed up on time and were extremely courteous. They both respected my house. There were four booties coming in and out and they laid down tarps when they put the tools down. My only complaint is they are pricey. But everything went fine and I’d use them again.

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    Reviewed Oct. 27, 2017

    I got a coupon in the mail for 50% off and Closet World has a more workable estimate than the ones that I got from California Closets. So, I just went with them and scheduled it that day. Their designer was lovely, smart, and knew what she was doing. She was also pleasant and easy to work with. I told her that I wanted a hamper, a jewelry drawer and to fit all my clothes in the drawer. However, I didn't like it when she told me to get rid of all the existing stuff in the closet. I had no idea how I was going to do that. I had to get rid of the poles and the back pieces of wood that it was attached to. They needed a clean room with nothing in it, and painted, so they didn't have to do any patchwork. That was a lot of work for me. But I figured it out and I got a handyman. It took some scheduling and it got done. But I would love to have had that included in my estimate.

    Only one guy came for the installation and I thought it wasn't going to work since it's a big job. He also seemed completely overwhelmed. He then started taking everything out of the van but he realized that the pieces of wood were not stout so it can fit in with the existing baseboards. I told him I made sure that was part of the deal. He looked at the work order and he confirmed it. Everything was then put on hold for two hours. They called somebody else to come and they were here for five hours. Nevertheless, the finished product is fabulous. We had the most ridiculous, stupidest walk-in closet where you could only fit clothes for me, and I don't even have that many clothes. And now both my husband and I can fit not only all of our shoes but also our clothes in it. I love my closets. The experience wasn't perfect but I would totally recommend Closet World and would use them again.

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    Reviewed Oct. 27, 2017

    Closet World is well-known and they have a good reputation. I was happy with the time that the person took with us and the prices were competitive. I had a shelving unit installed. The designer came out to the home, and I was a little annoyed because she didn’t let me know how long she'd spending. I have five little kids under five years old and I finally told her that she should be done pretty soon. She was very professional and was also great on following up, but it would have been nice for her to let me know that she'd be at my house for more than two hours. I had a complaint though when they came out to install the cabinet because I had clearly discussed with her that I wanted drawers on this unit and they didn’t do it. It might have been partially my fault for not reviewing the drawings that she sent me but I'm not really great at things like that.

    I could have been more careful in reviewing things before I paid for it, but still, without the drawers, I was satisfied. She did a good job overall, but that particular thing was important to me and it didn’t get done. I talked to the manager and he said that once I've signed the contract, I agreed to how things turn out. The shelf is not exactly what I wanted but there are a lot of good things about it. It serves its purpose and it's really pleasant. The guy who did the installation was great. He came in, started out the work, did it quickly, was in and out, and then I told him that there will be drawers on it. He talked to his supervisor on his phone to let me talk to them and that was nice of him rather than lying. So I had to do it on my own after he left. Unfortunately, from the manager’s point of view, I got what I paid for, and I understand that, since he doesn’t know the verbal conversation I had with the saleslady. But, to be honest, I probably will use Closet World again.

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    Reviewed Oct. 26, 2017

    I had Closet World install tall closets and a little workbench in between them in my garage. They did all the installation and I had no problem. The crew was fine. However, they didn’t put the stuff in lieu of a pegboard between the two cabinets above the big closet doors. The designer did a good job. She said that she would call and see if she can get them to do what they’re supposed to. I called her but she does not work there anymore. So I called this Genevieve instead. I want to talk to somebody from there about getting some more work done at a certain area. I didn’t realize how inexpensive it was to start with, so I simply wanted to get this done. After we went through all that stuff, I should have done everything along that, but things happen.

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    Reviewed Oct. 26, 2017

    I wasn't very happy with my latest experience with Closet World. I needed a closet and I went no further. I was happy with the salesman and with the product, or so I thought. I had shelves and racks installed. Then one day, I went in my closet and the rack had fallen on the floor with all my clothes. I had four racks and by the end of the day, all four racks have fallen. I had a nephew who said that its rods are too short.

    I called Closet World and all the man wanted was my credit card so they can get $120 for them to come out. He was rude and couldn't care less. He didn't care that my clothes are laying all over my bed and I was sleeping with clothes every night as I had no place to put them. I gave him my credit card and he sent me something I had to okay right away. I was done within an hour, then I never heard from him again. I called and I called till I finally got him. He said they'll send somebody out. I had to wait for over two weeks before they sent somebody.

    The young guy who came out was wonderful. He said that my racks are too short. He made four new ones and put it up. I did not feel that I needed to pay $120 considering that they made the racks too small. When I called to complain, the guy said, "It's only guaranteed for a year. And you've had it a year and a half." I would never refer anybody to Closet World again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 26, 2017

    The company I used on the other two bedrooms when my house was being built is no longer doing custom closets. They referred me to a company but the lady that I talked to was a loser on the phone and she wasn't too swift. But Closet World’s saleslady was very good. Their designer was very professional and she explained everything and what I was getting. She gave me a drawing and a schematic. I had a small closet installed in a small bedroom and it was the usual closet that had three drawers and extra shelving and double poles. The guys from Closet World were nice, very clean and courteous. They did the job in a timely manner and although I was in no hurry, they did it pretty darn quick. I'm happy with the job and the way it turned out.

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    Reviewed Oct. 25, 2017

    I had a good experience with Closet World all the way through. I had them install a small closet unit with two sets of shelves, two hanging units and six big drawers. The designer who came to see the area was very informative. The installer was incredible and there's not one thing that he missed. Overall, the service and timeliness from Closet World were good. I was satisfied with the product but they're way too expensive and not worth the price.

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    Reviewed Oct. 25, 2017

    We had Closet World convert one of our bedrooms into a walk-in closet. My wife took care of all of it and she was satisfied with the whole process from the interaction with the designer to the installation which everything turned out good.

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    Reviewed Oct. 25, 2017

    Closet World put in five drawers and then double hangers for my son's closet. The Closet World designer was a very sweet girl, knowledgeable and I appreciated her. We connected very well and she did an excellent job. The whole process of the designer coming over to set it up and quote me was wonderful and she was great. But everything failed once the installation occurred. The installer was an hour early, so I was a little taken back since it was eight in the morning. He wasn't supposed to be here till nine and he seemed to be in a big rush.

    After he left, I went back up to the room, opened the drawers, and two of the five drawers instantly fell off the tracks. I called back to the installation department. He returned that evening and fixed them. However, just this afternoon, I went to open the drawers and the two drawers that were falling off the tracks, which are the two main drawers my son uses, have fallen again and now, I can't open the very bottom drawer. So I called this afternoon to have somebody come out here and repair it. I was told that both supervisors were out of the office and would be calling me back but I haven't heard from them.

    I'm not happy since I put in 12-inch drawers and they're fairly heavy. The tracking system that they're sitting in is either not robust enough or the false wall that they put in is too wide. But the main problem is with the two drawers in particular. They are heavy, which concerned me since I don't like my kid opening these drawers and then falling on his feet. I was trying to put his laundry away there and I couldn't even open the drawer. It's a very junky setup. Hopefully, the supervisor will call me back and they'll come back here and put a tracking system in here that's more robust and safe. That's my expectation after spending $900, and it's not even a very big setup.

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    Reviewed Oct. 24, 2017

    Closet World's website allowed me to get a call from someone to schedule an appointment. However, their availability wasn't as I had hoped. The site said I could get an appointment quickly, but I had to wait a couple of weeks. A designer came out and the day I spent working with her was nice. She was friendly and really helpful. The design was simple and straightforward. However, the installation was not a very pleasant experience overall. They made it sound like the appointment would happen a week later, but I had to wait for three weeks. My appointment was scheduled on a Friday, but something came up. I didn't know when my time slot was, so I called them that week to find out. I also mentioned that something came up and that the project had to be done by 11:45 am, otherwise, I had to reschedule.

    I spoke to a couple different people because they couldn't get me right. The first day I called, a Tuesday, I talked to a manager. The manager said that they did the morning slot and that it would be done by 11:45 am. On the day of the appointment, I waited. They said they'd call 30 minutes before they arrive. I was annoyed because I had everything on my bed and in boxes in many different places. I didn't hear from anyone. At 10:00 am, I called and they said that someone should have arrived and that they'll check. They called me back and to say that someone will be here in a half hour. I told them that that's not going to work because I need to leave my house by 11:45 am and that I needed this completed.

    I was irritated since I would have happily rescheduled, but they assured me that the installation would happen in this time window. Adrian, the person I talked to on the phone, didn't have very good customer service. He looked at my design and said that it's straightforward and they can get it done in that window. He asked me to let the installers show up and see what happens.

    I explained the situation to the man who showed up. I showed him the area and he said that it was going to take three hours to complete the job. This was after 10:30 am, so I told him that I'll have to turn him away because I don't have three hours. I then called back Adrian and told him that the installer said it was going to take three hours so I can't do it. As if he didn't listen to a single word I'd said, he asked if I wanted to move forward with the installation right then. It sounded like such a slap in the face. That really didn't sit well with me.

    The installer said that maybe they can reschedule for Monday. When I mentioned that to Adrian, he said, in a threatening kind of voice, that there's no way I can get scheduled for Monday. That if I didn't do it that day, they can't get me on a schedule for at least two more weeks. I replied that would not have been a problem except that I have everything emptied out. Adrienne couldn't do anything for me. He told me that maybe they had an appointment a week out at that point, but I just told him that I'll have to call back next week and talk to someone. I then wrote a review on a website and explained what happened because I was just so frustrated. Wayne called me that afternoon and he was really nice. However, I think the only reason he called was because of what I put on the review site. He apologized and got me on a schedule for Monday.

    Two gentlemen showed up on Monday, around 12:30 pm. Everything was going fine until I peeked in. The closet was supposed to have five sections next to each other. The two on the outside were supposed to be 30 inches wide and then the center section was supposed to be whatever was needed to fill the rest of the space. I looked in and noticed that the far-left section looked much narrower than the rest. I asked them about it and it was only 24 inches. And one of the sections was 32. I told them that this isn't what I planned with the designer. I showed them the papers I had from the designer. They had a paper that they were following where one of the 30s was crossed out and had 32 in its place. The installer said that they just made some last-minute changes. If I hadn't said anything or if I didn't notice, they would have changed it with no one asking me about it.

    The designer didn't account for the side and the measurements didn't add up. I felt bad for the installers because it's not really their fault, however, it was really frustrating since this is really expensive. I called and talked to Wayne. I told him that what the designer drew up for me is not what we agreed on. He said that we can have them fix it and make the sections 30. At this point, the middle section was going to be narrower because there wasn't as much room as the designer wrote in the plan since she didn't account for the three-quarter-of-an-inch pieces of board.

    He asked if I wanted to get on the schedule and have the installers come back or have them finish by that day. I told him I wanted it finished by that day. One of the installers stayed behind while the other guy drove their truck to Hayward during rush hour. I had one of the installers just sitting in my house for two hours. After the other guy came back with more parts and they finished the project in the end. Looking at it now, there are various things that could have been done differently to make better use of the space. I'm wondering if the designer had much experience. In the end, the product was good enough, but I didn't feel like I had a good experience.

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    Reviewed Oct. 24, 2017

    I needed a place to hang my clothes. We downsized from a two-storey house which was 4,658 square feet to a single storey, which is 3,676 square feet, so I didn’t have as much closet space. Since we had four bedrooms and a bonus room, I thought to turn one of those bedrooms into a closet. When I looked at the companies, I had two different people come out, and I liked the Closet World price. The installation experience was fine. Two gentlemen came and did the installation. They did a good job and once they were finished, they vacuumed up the debris. When I put the clothes in the closet, though, I stuffed one of the racks too much and it came down. So, I called them back, and they came and fixed it. I would recommend them. If someone needed extra closets, I would suggest Closet World.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Oct. 24, 2017

    One of my friends recently referred me to Closet World. I just moved into a new home so there was a special promotion that they sent me. Every year, I was very skeptic because every time I would see the flyer that comes every weekend at home, I initially thought I’d be shocked of the pricing but that was not the case because Closet World was properly priced for the right quality. We don't want anything really expensive just that we wanted to basically keep things organized and wanted more storage. I installed different racks and shelves in the walk-in closet which is a custom configured closet and did the same thing with the other two bedrooms. The closets were complete like the off-the-shelf products that I buy from Home Depot or Lowe's. It’s a good material, their quality is definitely very promising and I really like it.

    The designer came to my home a couple of times and she understood what exactly we are looking so she came up with the designs. We liked some but we had to sneak some changes with the others. It took a couple of weeks for us to think and make those changes. Then, she came back again after two weeks and understood our further requirements. We liked the changes she implemented as far as the designs. She was very helpful and then called her manager in negotiating the price and it went very smoothly. All the planks were pre-cut when the installation guys came but there had been some changes that we made because when we were designing the closets, we didn’t consider and see the security system behind the wall in one of the closet. It was easy to make some slight modifications and the installers were very cooperative that they cut long planks into small planks.

    They came on time and finished the whole thing on time then left. They basically cleaned with some solution that they brought and it was done in a right way. The guy kept shaking the closets during the installation progress to make sure the closets were really bolted to the start and were secure. So, the installation was fantastic and everything is working. I'm happy with the whole experience that went really well. I strongly recommend Closet World to any of my friends if there is any need for the closets.

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    Reviewed Oct. 23, 2017

    Closet World was great. They had a 20% or 30% coupon in their mailing flyers and I had them install a his and hers master closet in a 10 x 8 room and then a regular double door closet in the children's room. The designer was really sweet. I also had one a few years ago but they were all very personable and knowledgeable sales people. However, the installers didn't feel super professional. They dinged my wood floor on the way and I've redone my hardwood floors. They also ended up putting a screw into a sliding door I had. I couldn't quite figure out why the door wouldn't open and I ended up having to unscrew it. Also, I think one of the guys' hands were dirty and I had to clean it afterwards. Closet World is expensive but the experience was satisfactory and I needed product in that area of town where there are not much other companies to work with.

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    Reviewed Oct. 23, 2017

    I liked what I thought I was seeing with Closet World and went after that. I had two closets and chest drawers installed but they had to come back and forth to fix things so it took three days instead of one. I bought an upgrade and they only brought half of it so they had tear it all out and redo it. Then they came back to install it but it turned out it was a five drawer system and they only installed a four drawer system so they had to uninstall that and reinstall it again.

    There were also some things that were supposed to go on that we missed like the locks on our jewelry drawers and when I mentioned that to them, they said they couldn't do it. When I called the salesperson, she said, "All I do is sell. You can't talk to me anymore. I can't do anything for you." I bought a lot of products from Closet World but it was like I had no one to go to and I was a little bit disappointed. When it was set and done, it seemed like a nice product but they need to get their orders right as well as the customer service end of it.

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    Reviewed Oct. 23, 2017

    I was a Closet World customer years ago, and this time, I had them install shelving and the casing rod in one of my master closets. The designer was good, friendly, and nice. I had an idea of what I wanted as far as putting a divider in the middle of the closet and then treating it as two halves in the design itself. I found in my past experience that it was easier to access your clothes that way. However, I got talked out of that.

    And then, the amount of time spent waiting for the install was a lot. I work in the morning and I was told that I couldn't put in a preference on whether they come in the morning or afternoon, which I found out later that I can. The installers were supposed to show up in the morning the next day, but they were late. And my brother who had come to be there for them had to go to work, so I had to wait another three weeks. I was able to request an afternoon install at that point. But I was disappointed and when I called Closet World to complain, they just referred me back to the installation manager.

    The installer was nice and the installation went smoothly once he got here. He left everything clean and checked everything off. It was a little expensive but it's worth it in a lot of ways. But if I were to do it again, I would price it out and get a couple different estimates because it is such a basic thing. I feel that there are comparable companies with comparable quality, that's a little less expensive and with a better turnaround time.

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    Reviewed Oct. 23, 2017

    Closet World had done some stuff in our house a long time ago and lately, we had them install a small walk-in closet. It’s a small room that we turned it into a closet, with drawers, cabinets, and everything. The designer we had was very good and professional. And the installation was very good too. It was completed on the first time and finished clean. My only concern is the wait time for the installation, it’s very long. For example, they come to the house, take the measurement and then give us a very late appointment.

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    Reviewed Oct. 22, 2017

    I'm a repeat customer of Closet World. The designer was great and I had a positive experience when they did our garage. However, with the last job that they did, I was a little bit less than satisfied. When they installed the drawers, there was some finishing work missing. And if I set up a poster right on top of that chest of drawers, it will slide down behind it. I happen to be a small woman and it ended up sliding down so that I could get my hand through. I couldn't find a way to undo those drawers. And if the drawers come apart, that was never reviewed with me.

    There is a need to put a piece of a scribe molding across the back of the drawers so that things don’t slide down. There is some unfinished stuff in there. I had a hanger pole that goes across the closets and hangers on it with clothes on it. The guy from installation wanted to remove those so he could get the board out and I made him just cut the boards off. In addition to this, one doesn’t want to get into getting work done and then have to haul in somebody else to do the cleanup and demolition. I really thought that they were going to fix everything in place but that really wasn't done.

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    Reviewed Oct. 22, 2017

    Closet World did the master room closet, a bar shelf, a chest for the head of the wine rack on any set, a playroom closet, my pantry and the shelving system for my husband's office. All of the closet places gave around 40% to 50% off for a particular week, which made me wonder how much the increase in the price would be for the actual item which was just a selling technique. Closet World's pricing was good. And their designer, Karen, was also fantastic, had a decent level of knowledge and was able to do what we needed.

    I've had the installation team come five separate times, and every time until the last one, it had been perfect. And the fifth time was the first time that they had to come back to fix a mistake. They forgot pieces, they measured wrong, the door handles were off level, and they've cut shelves and they didn't fit and they didn't stop to fix them and then just kind of left them. It was frustrating because it took a long time. So, everything was out of a closet and out on the floor. There was a huge mess in the house for a long time and it was inconvenient. Other than that, the quality was good and everything looks beautiful and I got compliments on it. All the quirky designs that I wanted to do were done. Overall, I’m very happy with what I got out of it. I've recommended them to everyone.

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    Reviewed Oct. 22, 2017

    Closet World did the previous install in our branch and initially, we went with them because of the price. For this time, they installed the closets in our bedrooms and they were fine. The designer was great and she communicated via text which was convenient for us. She was also friendly, nice, quick to respond and she spent quick with us the second time, but we trusted her from the first time. However, she didn't tell us about some of the options that we could have without the depth of some of the shelves. So, it was too shallow after the install. We had them come out to redo the closet and they would just charge us for the difference. On the other hand, the installation was fine as well. The guys were flexible with the time and they could come do it and finish on time. It was also easy to arrange the follow-up appointment. It was convenient overall.

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    Reviewed Oct. 21, 2017

    Closet World installed master bedroom closets. There were doors, and hanging bars, and shelves as well. The interaction with the Closet World designer was fine except she didn’t accommodate the fact that the doors don’t clear the drawers. So, when I go into the closet, I have to close the doors in order to get into the drawers and that's a hassle. I also have to put stops on the doors since they hit the drawers. The installation crew did a great job. I would have expected that if they do a product like this, they wipe it down and clean it out. But they didn't do that. They left labels stuck on, sticky tape, and things that I had to clean up myself afterward. I already voiced my concern and complaint, so I would have expected they would have followed up but nobody contacted me yet.

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    Reviewed Oct. 21, 2017

    I was looking online for some help with our closets. I talked to Closet World and the person who called me back the next day was very helpful and prompt about getting somebody out here ASAP. We had several interior parts of the closet installed and the designer was great. She understood what I want to do with the closet and she was very helpful about making recommendations. We would use Closet World again and we'll have the designer back.

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    Reviewed Oct. 21, 2017

    My wife liked what she saw in Closet World’s brochure and so we had shelves installed in the walk-in closet as well as everything that goes with it. The designer was very nice while the install team was great. The job went very well overall.

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    Reviewed Oct. 20, 2017

    I had a full closet done in my bedroom and the installer was awesome. He was very nice and informative but there was a defective drawer. There’s a gap on the top so they made a new top but then it didn’t work from the other side. He took it back and said that he was going to bring a replacement again. But even with that little problem, I am still very happy with the closet, the attitude and the customer service. They were very easy to work with and I like Closet World.

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    Reviewed Oct. 20, 2017

    I used Closet World to do shelving in my garage years ago. We went with them since they had different shelvings and sizes and they had what we wanted. The person who came out was also very flexible and I like him. This time, they did the closet in the secondary bathroom. The designer came one time and drew out the plans. I also gave her my ideas and she accommodated what I wanted. We changed our minds from shelving to drawers and anywhere we wanted and they were versatile and we’re very happy with the initial design.

    Also, one guy came to install the closet and I was impressed that he was able to do it. My closet is 11 foot wide and 12 foot high and he was done in an hour and a half. He also came early, was done earlier than expected and cleaned up after himself. He was nice and very professional. On the other hand, I'm Asian and I have my like people take off their shoes when they come in the house and outside people don't know it so they just come in with their shoes. But the technician was coming up and down the stairs on the carpet, so I would've liked it if he at least offered to take off his shoes or put on some booties. He didn't leave any dirt marks and his stingy shoes were old but they were not dirty, but that's just my thing. I also had to wait for a long time for the install since they were busy, but I was satisfied overall.

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    Reviewed Oct. 20, 2017

    I didn’t want to pay the price the builder told me the upgrade would be for the closets. Closet World's designer came out, and had samples and we spent several hours talking about what I wanted in the master closet. She was nice and we got along well. Their price was much cheaper than my builder's. The installers arrived on time, brought in all their equipment and put things together. I got four drawers with shelves above them, and a shoe rack with shelves above as well. When they were finished, I looked at the product and it looked good. It matches what we had although it’s not as well-made, but it’s fine. However, I was a little disappointed that when I purchased the product, nobody explained that if they're tearing down old shelving, there would be holes in the wall and it wouldn't be covered up. Other than that, my experience was good.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Oct. 19, 2017

    I knew that Closet World had been around longer than the other closet companies because I knew of them first and I had heard of them longer. In addition, the products of their competitors were more costly. Closet World also had a discount and a special promo going, but the others didn't. So, I had Closet World add a walk-in closet and a bathroom to my bedroom. They had a totally empty space to work with and they did an amazing job.

    The designer was awesome. From the moment she walked in, looked at the space and measured it, she sketched something out immediately. I was amazed that she just did the design from the top of her head. Everything was amazing as well with the installation and it was a great experience, and the installer was awesome too. He was very professional and courteous, and he was on time. The floor was a little off, so he came back and fixed the little space for me, and that was no problem. Closet World was awesome and people who want their closet fixed need to come to them.

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    Reviewed Oct. 19, 2017

    I knew Closet World's reputation was good so I didn’t check another closet company. I had them do a closet organizer for my bedroom and I'm very happy with it as well as with Jessica, the designer, who was awesome. The installation, which took two or three hours, was straight too. Everything was handled the first time and it was a pleasant experience. The only negative was that Closet World's product was a little overpriced for what it was but it was what I wanted so I paid it.

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    Reviewed Oct. 19, 2017

    I had a bedroom closet installed by Closet World. The designer was great and the installation went faster than what I expected. The closet's working out right now but the time for me to get an installation date was so far away and I had to deal with that for a while.

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    Reviewed Oct. 18, 2017

    We have two master bedroom closets that Closet World did for us. The design process went well. The designer came to the house and then communicated by email. The installers were on schedule and easy to deal with, and everything went well. I'm happy with the quality and the value. It's a good product, and the installation was professional.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Oct. 18, 2017

    We recently had a garage cabinet installed by Closet World. Then last year, we had the bedroom closet shelves installed by them too. The cost was one main item why we selected them. Another was the designer, who came out to our home. She was really professional and knowledgeable. She answered all my questions. Since I knew what the possible cost was, we decided to go with it when she was near that cost. As for the installation crew, they're really fast with their work. The installation was good and all our experiences have been okay.

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    Reviewed Oct. 18, 2017

    I was going to use the company that was provided by Costco which was Closet by Design but and they were too slow in calling me back. I went with Closet World and got one closet installed in the master bedroom. Their designer was great and answered all my questions. But the installers were supposed to show up between 9:00 and 11:00 and they showed up at 1:00. They were nice people but they took about four hours to install what was a super basic closet. Also, the work they left was kind of shabby and I wasn’t really that happy with it. The closet looked okay but it wasn’t worth $1,500 and I could have done it myself for about $500.

    Then, there should have been follow-up appointments after the install, but I haven’t been in contact with them. They basically took the money and ran. Overall, Closet World has good salespeople but bad delivery and I wouldn’t hire them again. When a friend of mine was going to use them, I gave him a bad recommendation, so the company is losing business from me.

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    Reviewed Oct. 17, 2017

    When I decided to do a renovation, Closet World was in one of my flyers. I just did a big renovation in my kitchen so the designer and I matched the colors, poles and everything with the master bath. She showed me all my choices and made it simple for me. I had Closet World install the bureau, dresser and tall shelving for shoes. Plus, a long area for hanging long items and two areas for short items on each side. During installation, the installers took the old and put in the new in. They got there right before I was and everything was all cleaned up. The full renovation in my house went very smoothly.

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    Reviewed Oct. 17, 2017

    I had work done by Closet World 15 years ago. I was very pleased back then so I called them again and had some cupboards and the garage floor done. The lady who was here took a look at what I needed. She was very informative and recommended a few things as to the delivery date and how things were going to work. The installation team was very polite, nice and did their work in half a day. Everything went so smoothly and it was an excellent experience. Closet World has very professional and courteous people working for them.

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    Reviewed Oct. 17, 2017

    A friend on my street had used Closet World and she told me that their prices were more reasonable than that of California Closets. I had Closet World install two closets, like closet organizers, in two bedrooms. It was good with the designer. The installers were courteous and friendly, and they’ve been fine to work with. But a few things have gone wrong, so they're going to come back and fix a couple of things, and install some more shelves in one of the closets. Although some follow-up has been a little slow, it was a good experience all in all with Closet World. They have a good product and I would recommend them.

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    Reviewed Oct. 16, 2017

    We had Closet World install closets in the master’s bedroom and the guest room. Everything was detailed and organized when we dealt with the designer. The installer was late for the first day but it was okay because he was fast and the promised time is good. Closet World is affordable and they provide quick service. It was a great experience.

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    Reviewed Oct. 16, 2017

    We had one of our guest bedroom closets installed by Closet World. We used them about 12 years ago but we also looked at other companies. In fact, we had an appointment with one but they did not show up and it was very suspicious. So, we decided to try Closet World again. Their designer was fantastic and he spent a lot of time being very precise so when they did the actual installation, the measurements were perfect so nothing had to be redone. The entire installation took about 90 minutes and it went very well. They came at the time that they said they were coming and they were very professional and helpful.

    Also, the follow through by the rest of the staff was pretty good. However, I had a slight issue that had to do with the removal and disposal of the existing material, but they addressed it by themselves. I also assumed everything became an add-on on our deal which I'm not happy with, but we were happy with the end result. I was very satisfied overall.

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    Reviewed Oct. 16, 2017

    Closet World did my house 10 years ago. And their flyers came out again when I moved recently. Since I'm a returning customer, I said I needed new cabinets in the garage, and a couple of closets done at my new house. So their installers came out and did a great job. They were clean and neat, and it took them two days to get everything done.

    But they were efficient and did a lot of cabinets in the garage. While the product is fine and the salesperson did a good job, there was one thing that was promised but we didn't get. We had some heavy things that we want to put in the cupboards in the garage and the salesperson recommended that we do a leg post on some of the cabinets.

    When the guys came, I asked them about the leg post and they told me they don't have anything that would set or work for that. So there was a little disconnect between what Closet World offered and what she offered. But it was no big deal. She felt it would be the best way to go, but the company said they have legs but they aren't long enough to fit my cabinets. She could have been a little more knowledgeable though.

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    Reviewed Oct. 16, 2017

    The offer that Closet World had seemed reasonable and the designer did an admirable job. She was very nice. The installers were prompt and did what they were supposed to do. They forgot to bring free gifts though and somebody had to bring that back a while later. That aside, they did a good job. The two very wide closets and cabinets we had done are really good storage spaces. They look good and it achieved the results that we wanted to achieve so we're happy.

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    Reviewed Oct. 15, 2017

    My experience with Closet World was wonderful. I used them in the past and I knew their work. They did my house that I used to have and they were good and efficient. I saw their ad again in the paper and I wanted to get it redone so I called them up and a lady set the appointment up for me. She was very pleasant and everything went well. A lady came out to measure, we talked a lot and she was really nice. I did a new closet with the track, three mirrors and the drawers and the hangers.

    The installer was also a really nice guy. He was an excellent installer who worked by himself. I give that guy credit because his partner was sick but he did the job. He knew what he was doing and was a gentleman. He talked with me and he’d say, "Yes, sir.” I thought I was in the military. That guy deserves a raise and they better not lose him. They contacted to see how things were and I said everything was great. I was happy and content and I'm thinking of doing another room.

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    Reviewed Oct. 15, 2017

    When I called Closet World, the person I spoke to gave me a good bid and I went with it. Their designer was awesome. I liked that she was professional, very knowledgeable and had a real personal bond with my wife. The installation experience was awesome as well. The guy came out and took care of the installation quickly. He installed all three closet organizers by himself and made sure the work area was cleaned up after the job was done. It was all good overall.

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    Reviewed Oct. 15, 2017

    My contractor recommended Closet World because he knew the company and the person who does the drawings. I had met her before but I didn't know that she works for Closet World. I had a very good experience with her and she made drawings for all my closets but I had only two closets done with her. The installation was very professional and the installers were very quick in doing it. The kids seemed to be very pleased with the look and the closets. I like how it turned out and I will have Closet World do the rest of the closet and also our garage at a later date. I have already recommended them to other friends that are renovating their houses.

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    Reviewed Oct. 15, 2017

    We just moved here five months ago and we needed a hall closet. A Closet World flyer kept coming in our mailbox every month and I finally convinced my husband to call them up, see what they're all about and if it's affordable. They set up an appointment and sent Marisol who was a sweetheart. She grew on us, made us very comfortable and confident enough to try them out. Our hall closet cabinet is exactly what we're looking for and we love it. The closet is five and a half to six feet wide. It's a linen closet to hold our blankets and pillows when guests come. We had a huge empty space in the house and I wanted a closet that's as big as can be and be as high as it can go. We couldn't do that since we have a trap door for the attic so we can only take is so high. But Closet World did it exactly like I wanted it with the four drawers and it's beautiful.

    If I had a grandson, the installer, Anthony, would be exactly what I would want as he was patient and answered my questions to the best that he can. He made me feel comfortable. I gave him his space and he did most of the work himself while the other gentleman put things together for him. They worked as a team and they did great.

    But the drawer handles that were set in weren’t put in evenly. The gentleman that was helping Anthony installed them outside. When he got in, he told Anthony he wasn't sure of it. I saw him bring in the drawers then Anthony installed them. When they were leaving, I told Anthony that the handles were not even. He apologized and told me to call the office and talk to his supervisor and the supervisor would take care of that. I called the office and the person I spoke to was a gentleman. He told me it wasn't a problem and Anthony would be back out here and install my other drawers on Monday. He kept his promise and he was great. There were errors on the work done but nothing is perfect and if we had other cabinets to put in the future, I would be more than happy to call Closet World again. I'm happy with the job that they did for us and I would recommend them to anybody.

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    Reviewed Oct. 14, 2017

    We had garage cabinets installed by Closet World. We went with them because we liked their designer. Their installers were great. They were very friendly and professional and came out and got the installation done. However, the designer mismeasured by 26 inches so they had to make another appointment. They didn’t put the knobs or the door handles the first time, but they came and made a special trip to put them on, which I appreciated because the cabinets were hard to open without the door handles on. The cabinets have good quality and they look nice. We would use Closet World again.

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    Reviewed Oct. 14, 2017

    We looked at Ikea and Home Depot first but we liked the continuity of Closet World. We went with the three appointments and the interior designer who came out seemed to understand what our needs and what we wanted so we felt very comfortable planning with her. She came to our house, looked around our house to get an idea of our style, heard what we wanted, measured things, came up with a plan for the all-in-one, an office, an extra guest bedroom, and also my closet. She oversaw everything from thereon out and we liked that rather than us trying to come up with a plan and what we liked and then trying to order it and getting somebody else to install it. She was great and I very much appreciated the time that she kept. Her availability, attention and understanding of what we wanted made us so satisfied with the process.

    We had a wall-to-wall desk with storage on either side and a closet redo with hanging and shelving space inside. The installation was fine, but we had a bit of an issue with the placement. Although it was on the initial contract and our interior designer understood exactly where we wanted it, the installers had some questions. I was at work and they kept calling me. I tried to explain it but we didn't understand each other, so we decided to reschedule for another day. As soon as our interior designer could, she called us and volunteered to come over and put some veneers tape on the locations.

    Then we had issues where the ceiling and the desk top was not very smooth of an edge that when you run your finger over, it cuts and over time that would quickly become a problem. Also, the nail holes weren’t patched or matched very well to the wood colors. So they fixed those to our satisfaction when they came back. We would use Closet World again and we've recommended them to a couple of people. Our designer gave my husband a bunch of business cards and he has a moving company so he often runs into people who need their service.

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    Reviewed Oct. 14, 2017

    Closet World was a referral from a friend. They had a good experience with them. I did a complete upgrade of my walk-in closet and I had a designer come out and go through what options were available. She helped us design the entire space and it was a really pleasant experience. One gentleman came out for the installation and he worked his derriere off. It was an upstairs installation so he had to do all the cutting outside. He had to run back and forth to bring in all the hardware and tear down what we currently had installed. He had to do all the deconstruction and then do all the installation himself.

    Unfortunately, we didn't have all the materials to get the shelving on the day of the install. So the delivery of the shelves came in the aftermath and that was the only part where I called once to find out where the delivery was going to be. They delivered them to my home and left them on my front porch, which was wonderful. The only thing I wasn't prepared for was the deconstruction - that I would have to patch around what he was installing. But he did a great job doing all the install and letting us know that unfortunately what we had installed would not look so great and I would have to patch around it.

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    Reviewed Oct. 13, 2017

    I wanted to redo my room so I looked into Closet World and I fell in love with our designer. I thought she understood the kind of what I was talking about but there was a miscommunication between us. When I talked to her again, she told me that she thought that was what she had put down and she knew what I was talking about as it was the second time. She apologized since she didn't realize that she didn't put it right in. She was more understanding than the actual installer's boss.

    Since I work overnight, my boyfriend was handling everything and his mom was walking in and out. They were signing papers and helped me with everything. When I walked inside I saw that the closet was not what I ordered. It doesn't even fit well. The installer told me that when he was installing the closet, he could tell something was wrong and it seemed off to him. So he said he would call his boss and have him call back to me. When the boss called me, he already came off rude.

    The boss was giving me the hardest time ever. He was more difficult than the designer was and he didn't want to help me at all. He told me that since I signed the contract, there's nothing they can do unless I pay more. I didn't care about paying more, but I wanted to know what was going to happen. I wanted for someone to come back out and fix the closet but he didn't understand my part. He told the installer to go ahead, take the closet out and go. Everybody else was awesome but my experience with him was bad.

    He didn't care that I was crying and that it was wrong. He said to let him know if I want to do it by the end of the weekend and that he already had his installers picking the parts in my room. He also said to call him if there's a piece I wanted to get back and install or if I want to go ahead and save them $600 more. I contacted the designer and told her what happened. She said that she knew what I was talking about and what I wanted, that she would be out here and figure out what she did wrong so I don’t have to worry since they’re going to fix the problem.

    An hour later, she called me back and said that they’re going to get it done and it’s going to cost $500 extra. But with discounts, it would cost an extra $200. So I was finally satisfied that I'm already getting what I wanted. However, it turned out that when she talked to her boss, they can’t give a discount so it was going to be an additional $500 which was the lowest they could go. She apologized that she was wrong and said that she’s going to get to the bottom of this. She told me to email Closet World and tell them everything they’re doing wrong, and someone’s going to get back and help me.

    The issue was resolved after. They came in, installed the closet and they did an awesome job. However, I had to go to Randy through the whole process. I wanted the job done the soonest since we took everything out of our closet. When the designer came out, she doesn’t want to put a bar in yet as I wanted to do the top my closet first. I wanted drawers in and then after that, we're going to do the other stuff. She agreed and told me that when the installers would come here, they're going to remove the bar, the carpet from my closet, and remove the cabinet and that was fine with me. I was so excited about it the day before they came out and I remove all that the designer had told me they would do to save them time. When they put in this little thing in the corner of the closet, the installer just apologized and didn't care about the carpet being ripped out.

    Even though everything got resolved and they're going to come out, put in the new one that I actually wanted, I had everything on my bed and we were not able to sleep in our room until everything was back in our closet. I asked them if they could make the soonest available appointment since they had to make the cabinets. The guy I spoke to told me it would be another three weeks. The following week, I was done sleeping on the sofa so I called Closet World and asked again if there an appointment we could get the soonest. Sure enough, the lady found an available appointment the following Tuesday and I thank her for that. Overall, my experience with Closet world could have been better.

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    Reviewed Oct. 13, 2017

    My neighbor used Closet World and our contractor suggested that I use them as well. I met the lady that came out to measure everything and she was very nice. I didn’t want to go to anybody else and I loved her attitude. She was friendly and explained everything. I was also happy with the price. I had them work on a closet build. The installers were very nice, very professional and very clean. They didn’t leave a mess and they explained everything to me. At first, I was like, “Closet World? Oh, yeah. They're expensive,” but they really weren't. I'll definitely recommend them.

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    Reviewed Oct. 13, 2017

    I had estimates from a couple of companies but I liked the same type of materials and designs that Closet World was providing. The designer was really flexible in terms of what I wanted but the installation was an iffy experience. They did not order the right parts for the master bedroom closets and one of the drawers was missing so they had to come again to get it done. It was very inconvenient because I had to wait for two weeks to get it done and I could not put my stuff away.

    I also had an entertainment center custom built and it's probably how they designed the entertainment center but the designers should know that they have holes for each piece they have, so you can put shelving as you like, wherever you like. With how I designed it, I had put a console space where I can put my DVD player so there was no need of having those holes and that was one more thing I was not too happy about. Despite that, I'm happy with the overall final product and I would recommend Closet World.

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    Reviewed Oct. 12, 2017

    Closet World is a great company and within our price range. We called a couple of other companies and gave them the size of our closet and what we were looking for and they gave me a ballpark figure which was more than we were wanting to pay to have something done. At the time, Closet World was giving a discount and I'm glad we looked into them. Their product is good and I appreciate that their designer was very helpful and knowledgeable. She listened to us, pointed out a couple of things that we may need, and gave her opinion on how to organize and things to change that would give us more space. It was excellent dealing with her.

    Also, the installers were very polite, clean, friendly and neat. They were very good at their job and cleaned up as they go and after they were finished. Their representative called me to ask me how I like the shelving that they put in and we told her that it was great and working perfectly for us. I am happy with them. I will order a rod shelving from them at a later date and they will be doing more business for me.

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    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2017

    My husband is in the military and Closet World offers military discounts. We’ve also known about them for years and aside from their price, we also liked the quality of their closets. We were looking for a closet design and we liked that they offered us something that didn’t have the whole wire closet system. We weren’t paying $5,000 for wires in our closet. That’s ridiculous and we could go to Walmart and get the same thing for a couple of hundred dollars. When I first called Closet World, they put me in contact with Teri. She came out to the house and I told her the color and the price we wanted to spend. She brought the catalog, did some measurements and told us what we could see and what her different vision was for the area we had to work with. So, she guided us and went into a direction that worked for all of us.

    We ended up having a nice open concept closet that looks good. It's a three-sided closet in three different walls, and when you walk in, you can spin around, put a chair and do whatever you want. There are drawers and lots of shelving and hanging space since I have a lot of clothes. We saw the value in doing something like that instead of something temporary. We wanted it to be an asset so that if we sell our house, somebody won’t have to completely demolish it and start over again. Closet World also let me pick my date for the installation. One guy came out and it took a couple of hours. He was very nice and professional. While there was an issue with how one of the boards that's going to line up was going to block an outlet, we gave him a free rein to do what he needed and he did it smoothly.

    From start to finish, everything was pretty easy and quick. Closet World's reps were also efficient. But on the financial side, I wanted to pay more than just the typical 50% but they didn't take out the correct money. So that threw off our figures because it looked like we had more money than we had. As a company, if someone wants to pay more and that's what the contract says, they should take the money and not have to make the customer jump through hoops to try and give them the money. But that had to do with the people who took the information and were processing the payment. Teri tried to work with me on that and get everything in. So it was fine after a while.

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    Reviewed Oct. 11, 2017

    I needed to get closets in my garage and someone suggested Closet World. After a couple of emails here and there, the designer came out and worked with me. Everything was on time, but there were a couple of flaws in the cabinets and the holes didn't line up. They had to take them back and come back again. Whoever built the shelves didn't do the best job but they came back and took care of it within two weeks. They also grabbed whatever it was that they were missing or whatever it was that needed to be changed. The fellas were great and they made a couple of suggestions. The designer might have mentioned them but I didn't think of it at the time, so we made those changes. Everything was great and I will definitely recommend them.

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    Installation & SetupPricePunctuality & SpeedStaffReliability

    Reviewed Oct. 11, 2017

    Closet World was extremely responsive and very fast. I called them and they came out the next day to measure. Four closets were installed in my pantry, in my laundry room, in my storage and in my hallway storage. The Closet World designer was nice and knowledgeable about their product. She even made a recommendation that I never even thought but I should think about and that was really helpful. However, one of her measurement was incorrect. So upon installation, the gentleman that came in to install had to make some changes. Nevertheless, everybody makes mistakes here and there. They made the monetary adjustment for changing the size, so that was nice. The installation guys were very prompt and cleaned up very well after themselves. Even though I had so much stuff to do, they’re able to finish it all in one day and I was very impressed.

    Their price is very competitive. Their product is sturdy and reliable. I have this huge wedding gown-ish kind of thing that weighs a ton and it broke one of my friend’s rod as I was hanging it there. But when I put it on this rod that Closet World installed, there was no problem. I like the closets a lot and I get a lot of compliments for it. Overall, my experience with Closet World was good. I’m very happy with their service and their product even though it's only been three weeks. They were efficient and accurate. I would recommend Closet World to others.

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    Reviewed Oct. 11, 2017

    Closet World was doing a no interest promotion, so we had them restructure the closet in our master's bedroom and have shelves, organizers and hangers installed. But once the wood bar that's up on the wall was removed, it was not pretty. Then when I came home from Denver, they obviously glued the wood to the wall and that tore the drywall. The rep explained the backing for the wall thoroughly, but she didn't show us a picture of how it would look like. So we thought the repair was unnecessary since the clothes are going to be in and we don't need the extra expense. But we could've talked about what the additional repair would cost if she did. So now it was my weekend project after I get off the road.

    Other than that, the experience has been pleasant and I'd recommend Closet World. Everything was done correctly the first time and they left me their number so I could call them if I needed anything. Also, somebody called me to see if everything was okay.

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    Reviewed Oct. 10, 2017

    I had a sliding door from Closet World installed. The designer was really cool. It seemed like he had a limited understanding of what the product was or would be so I just gave him the benefit of the doubt. Then, upon seeing the installation of the product I think my hopes were a little bit high for what it would be. The metal that was in the pictures that he showed me was nicer and looked more like satin nickel, while in the final product, it's a little bit cheaper because it looked like aluminum which was really hard to tell from the pictures.

    The installation was generally okay although there was a little dent on the top of the railing or the top part where it slid on the track. That's not really a big deal. Only if you look at it with certain lighting can you see the dent. Another aspect of it that was hard to tell from the picture was the handles that are like little plastic things that he glued onto it. If I'd known it, I probably would not have been disappointed with it. Just beforehand, I was expecting it to look a little different. The hope exceeded what it was. I’m sure the people renting the place are not too picky about it so all-in-all it worked out.

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    Reviewed Oct. 10, 2017

    We had some misunderstanding with the contractors who installed the closet from Closet World. Their designer designed everything with the kitchen. I told her very clearly that this is a small closet and I need more space. It was already a very small closet worth only $1,500. But then, they made it smaller so I lost some space. For $1,500, I should have some extra. The installer said it was hard to explain to me the numbers, which were above the pictures. The picture shows I will not lose any space. I understand the person who installed it as he had no idea and did nothing with the design. However, my point was to make it compact so I can get more space. Also, they came late and I had to leave for work at that time. The supervisor said he will contact me the next day to discuss the issue with my design and contact the person who designed but nobody contacted me so I got upset. It was very stressful so I let it how it is.

    I lost my space and I’m not happy with that. They should at least refund me something since it was not my fault. It’s my house and my closet. I lost, but they lost as well. I have lots of friends who are looking forward to customizing closets, and I won’t recommend Closet World to anybody who asks me as they were unprofessional.

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    Reviewed Oct. 9, 2017

    I had called one or two other companies and Closet World returned my call and they also had a promotion going. The Closet World designer came out and she was very nice and great to work with. The installation crew came and they were here all day. They were very nice guys and I had them install an off white wood for the closet. They had someone else with them and I was happy that they were able to do it all in one day considering that they had told me it would take two days to accomplish the installation. The whole process went smoothly and so I recommend Closet World.

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    Reviewed Oct. 8, 2017

    Closet World installed all five bedrooms of our house and we chose them because of their 50% off discount. They came back for a follow-up appointment to mix the colors of the bedrooms up and overall, it was okay. Although they need to hire the best and more experienced people who can design, it was a very good experience and I’m happy with it.

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    Reviewed Oct. 8, 2017

    We had Closet World build a walk-in closet in our bedroom. I called them and they were available. I then asked for the quote and I liked their pricing. Their designer who came to our house was extremely helpful. She made three fantastic designs. She was really looking for the needs we had. It has been a good experience.

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    Reviewed Oct. 7, 2017

    We got Closet World to install three closets in the Master bedroom and the children's bedroom. The designers were good and the prices were competitive. However, the installation was a nightmare, though they eventually rectified it. Two of the closets were installed improperly. A couple of the drawers didn't work, some of the moldings were left off the wall, and the wood had marker on it. It took them a week to come back and fix it.

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    Reviewed Oct. 6, 2017

    My Closet World experience was great. They had an advertisement on the internet for a sale so we got them to put in a relatively simple unit and a walk-in closet for my son's room. It had shelving, drawers and two hanging bars. The quality is great and my son loves it. Their designer was very helpful, concise, and did a nice job. I had to do the demolition of the old closet myself which ended up being a pain. But beyond that, everything with the installation was easy and fine, and the installers got it done on time. Overall, it was a very simple experience and everything went as planned. Closet World had a good price, service and product.

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    Installation & SetupStaff

    Reviewed Oct. 6, 2017

    I saw Closet World’s ad in the paper and they were the only closet company I had ever heard of. We had them installed cherry wood colored closets -- two small ones and one in the large master bedroom closet with drawers, and they were very nice. Their designer was very friendly and she felt like family being in the home. She was getting the idea of what our needs were and what would work best for our family. And with having little kids and one closet, plus how we could organize our shelving, she provided recommendations based on her experience. We had a good experience with her and I enjoyed her. The only thing was we weren’t informed that during installation, the baseboards that we had in there had to be pulled out which ended up having some discoloration. It was a bummer because when we did the plan, it was stated in there that we had them and I thought it would be a custom designed around it.

    We had left all that in there and textured. We had a painter out doing everything so now we have to retexture down there and fix it up a little bit. But they recommended painting it beforehand so that’s what we did. But if we would have known that we had to remove them, then I would have been happier. We had two days’ worth of them because we had a lot that they had to do, and anything that had to be done was done. We’re very happy with the product and we were very satisfied with Closet World.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Oct. 5, 2017

    We got 3-4 estimates from other companies before we went with Closet World because of the in-house design experience. The designer had multiple options for us compared to other companies and also we got a good price. We made lots of changes but she was calm and patient and still did the changes for us. She concluded the order very fast. We had an installation in the garage and also in the walk-in closet, and we would still be giving two more orders this week. The installation experience was good. When they came for the first time, two of the doors were damaged so they came again the day before yesterday to replace them. They replaced only one while the other is still having issues so now we are having another appointment to install the last two, wasting a lot of time. Othen than that, they did fine and they had a good price.

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    Reviewed Oct. 4, 2017

    I used Closet World about seven years ago and I had a good experience. I like them because they are responsive. Recently, I had a complete remodel done so working with Closet World was important. Once they got the green light, they moved in the time period that they told us they would. The designer, Heather, was great, prompt, and efficient. She answered the questions I had. And if she didn’t have the answers to them, she researched it and found out for me.

    Additionally, Heather worked with the contractors to know what kind of doors were coming in, what kind of tracks were necessary, etc. She worked beautifully with everyone to make sure that everything was coordinated and they were able to figure it all out. She followed through with everything and made it a really easy experience. The installation crew was also great. They took care of anything that I commented on or needed. I'm extremely satisfied and would definitely recommend Closet World. What they put in seems to be fairly sturdy, and so far nothing has fallen down so that’s good.

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    Reviewed Oct. 4, 2017

    I needed a closet in the kid’s room and it was convenient to set up an appointment with Closet World. Their designer came to the house, took measurements and we talked about what I was trying to accomplish with the space. There's a lot of disconnect between their design and installation teams. During installation, only one guy came out but when it was described to me, it seemed that two guys would come out. Then the installer spent a lot more time than he had anticipated spending and part of that was because the demolition took longer than expected. He was really hesitant to start moving the shelving that was already there because the house was old. He said that in his experience, there had been times where the wall comes down because the house is so old. So I talked that through with him and it took a while.

    Also, there was some confusion about some wiring that were in that space because the previous owner had made it into a media shelf. The designer had explained to me that they would place a grommet on it and my understanding was that the wiring would be moved and that they would put a separate outlet. But that's not what happened because the installer was not an electrician and he couldn't do it. In any case, we were in in a situation where the guy was here and he's got to do it so I just had to make decisions on the spot. I told him if he couldn't do it then he should just do whatever he can do. So he pulled the cable and did what he could do to the best of his ability. Then because the flooring was not exactly how it was described in the diagram, he had to remove one of the shelves that I had not intended to be removed and I didn't notice it until after it was already done.

    Once he had put the closet in, there were drawers sticking out and the closet looks different from how it was described by the designer. The asymmetry of it threw me off and it was not what I had expected it to look like. I asked the installer if I could change the closet so it was straight across and the drawers were not as deep. I thought one section of those drawers could be pulled out then he could do a shorter version of that. But he said that he can't do anything about it now because it's already done. To make such changes, he has to tear the whole thing out and start fresh. So that's disappointing.

    I was also going to do a curtain rod and cover the closet from floor to ceiling, but now I can't do that because the drawer part sticks out. Also, the pricing was a little confusing and the cost ended up being more than I expected. I thought it was going to be 50% off the whole thing but it was just 50% off of the closet. Everything else such as the knobs, rods and the finish were at regular price.

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    Reviewed Oct. 3, 2017

    I liked Closet World's design and they were worth trying so I had them install two bedroom closets in two small rooms in our home. The interaction with the Closet World designer was quick. I wanted her to do the doors to one of the closets as well and get all three jobs done. I hesitated since that was a lot but the designer said if I do all three then I get a discount. So, I called Closet World twice if they can contact the designer that would be best for the discount. However, they never got a hold of her and it wasn't a great experience.

    The installation was great and although the measurement was a little bit off, the installer finished the job. So it was done in a timely manner. Closet World has different departments that work with each other. I asked the guy who came if he could call in and see if he could schedule coming back here, or since they work with the same company, he could help me relay that message. But in terms of the product, I like it and I'd recommend Closet World because there are other products that they may have a different service experience than what I had.

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    Reviewed Oct. 2, 2017

    I get the news flyer every week and heard about Closet World. There were shoes everywhere and it needed organization so we had two closets installed, in our daughter's room and then the master’s. The designer came over and designed the closets. The design was well, unfortunately, we didn't get enough shelving. The installer was cool. I think his name was Masui. He did have little trouble getting into the house because somebody at the warehouse gave him the wrong work order. And he ended up in Modesto, when I live in Manteca. But we figured it out. We got it squared away. Everything else was fine.

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    Reviewed Oct. 2, 2017

    Closet World installed something for our bedroom and kitchen area. Their designer, Cindy, was very good but I am not too crazy about the installer. He was not polite. When he came in he was frustrated from a previous job. He did some work for some old lady and she didn’t give him a tip. After he finished the work I found that the pegs were not put in and I had to go look for pegs. They were not completely thorough with their finished job.

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    Reviewed Oct. 1, 2017

    I had a walk-in closet in the master bedroom installed by Closet World. The designer measured the closets wrong. It wasn’t big enough for someone to walk in but the installer improvised and got it to work. He also cut the drawer on the next tier a little bit. He was a great guy and wanted to get the job done. He also tried to make sure I was happy with the product.

    Closet World needs better planning on the design part. I have a baseboard which they had to remove to install the closet and now I have a rip where it cuts off at the bottom. It's a 4-inch unpainted section of the closet. Even though it’s not a big deal, I can see it’s not colored at the bottom. It looks like crap. And because they pulled out the baseboard, now there are some holes in there, too. That could’ve been planned a little better. In the contract, they put it nicely with the baseboard and all that.

    I would’ve paid a little more to get a back cover for the closet, but that wasn’t recommended to me. They said it wasn’t necessary. It could be they thought I wouldn’t pay for it, but that would have solved that problem. Also, the unfortunate part was I didn’t get to see the products myself though I saw a couple of samples. You can’t do it when someone’s coming out to your house. You’re not at a showroom to see the product like the drawers. But overall, it was a good experience. Closet World is competitive.

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    Reviewed Sept. 30, 2017

    The salesperson came and they were supposed to install an entertainment center in my house. They threw out the plans and figured out the cost. I specifically told the salesperson that I was going put 6% off the cost and I wanted the difference so I went ahead and wrote him a check for $1,500, and $1,506. It was a deal. I even told him that I have additional cabinets that I was going to have installed in my garage. However, when they installed the wall unit in my house, the installers asked for the other half before they begin to work. I told the gentlemen at that time that the salesperson they sent us was a very nice man and very professional. The installer called his superiors. I explained to them what was going on and I even called the salesperson. And what the salesperson told me was he couldn’t recall exactly what happened on the previous appointment that he scheduled with me almost a month ago.

    I gave the other half they asked for in order for me to get rid of the guys. But I complimented the two installers because they did an excellent job. However, I was extremely lamish and I felt extremely appalled and disappointed on the salesperson. Their sales person did not even have the courtesy to call me back after I spoke to him which made me upset. I explained to that man exactly what took place between him and me and he just washed his hands and went away. The company lost a potential regular customer because I still have certain things that they do that I liked. I'm going to hire more carpenters right now and have them do whatever is need to be done in my garage. I don't like Closet World and I will not recommend them for the shyster that they have as a salesperson.

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    Reviewed Sept. 30, 2017

    I got Closet World to install garage cabinets at home. I’ve talked to a couple of neighbors and I didn't like what they had. With Closet World, I get an envelope from them about once a month with a bunch of deals in. Plus I saw a couple of pictures and I got online so I gave it try. The designer came over and he was very, very good. He drew up the plans after he saw what I had in the garage. And the guys who installed it were good. They were on-time and very efficient. And the experience was very congenial. I discussed a few things with the installers because one cabinet had to go down lower because of the garage door rail. We hadn't thought about that when the designer came out. It had to be dropped about three inches and it was perfect. I got everything off the floor and into the cabinets. And now I can park my golf cart and car in the garage. So, everything went great.

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    Reviewed Sept. 29, 2017

    There was a print ad where it said Closet World was at 50%. There was a sale going on. I went with it since at that time it looked cheaper based on the prices that we looked at. The designer explained all the options with respect to pricing, was helpful and discussing our concerns. She came on time and spent a lot of time with us. It helped us figure out what we wanted. However, there was some confusion about the installation. I was told they were coming at 12:00 but then I got a call at 10:30 that they're already there and that was still fine because I could come at 10:30.

    The pictures on the booklet that we saw when the person came looked nice. However, the money that we spent and what we got do not match. We gave a couple of thousand for our closets but it looks like it could have been done in couple of hundreds. What we have are basic open closets and we don't have drawers. It feels the same as getting something from Home Depot. I would not recommend the final product to anyone unless they have looked at all the other options and this is what they really want or it's the cheapest option. I will ask people to go for consultation to see if it helps them or to not just look at the product.

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    Reviewed Sept. 28, 2017

    The closet was average for us, and it wasn’t high quality. Closet World also didn’t do a great job on one of the bedrooms and they took on the moving and it cost us a lot of money to repair it because the moving just ruined the walls. I heard a lot of good things about Closet World but the prices I got from them was not fixed price and that’s the worst. One of the designers was an older lady and she was very pushy. She came and she was kind of racist because she tried to put the religion down and the race down. She was talking like that to my son and he decided not to go with her and her prices were very high. I called again to get another designer to come out.

    The last installer that came was alone and he did a great job. But the other guy messed up at our closet. It cost us a lot to repair. When I was working with Closet World 25 years ago, the prices were great at that time. Now, I don’t know what happened. They’re bargaining. It’s not the market for bargaining. If I don’t trust Closet World, I’m not gonna come back because when I just see the lady giving me the high price and the other designer giving me the same job for lower price from their company, it would make me think twice next time.

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    Installation & SetupStaff

    Reviewed Sept. 28, 2017

    I'm really happy with the built-in closet that Closet World installed in the office. I like how it looks. Their designer was very nice. She came over and we went over things and came up with a plan. The only issue I have is that they scratched the wall in three places during the installation. I understand that the thing is built in as tall as the house, so you need to be careful with it. But other than that, they did a good job. I would recommend Closet World.

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    Reviewed Sept. 27, 2017

    I saw Closet World offering a discount so I had them put a large shelf space in our laundry room two months ago. Their designer was nice and the installer was fine. However, I was a little upset and annoyed that the installer didn't clean up afterwards. They had cabinets in there and I thought he’s going to take them away but didn't. So I spent my first hour cleaning up the dust and trash that he left everywhere. Also, when I looked at the product, I thought it’s overpriced and that it wasn’t a great deal.

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    Reviewed Sept. 27, 2017

    I had Closet World make the large dining room into a pantry with lots of shelving. I also had a walk-in closet done, and then I had little jewelry drawers and some purse and shoe cubbies put in. It was very nice. There were issues on some things that weren’t covered and thought about like drawers at a corner space hitting each other when they open or an air-conditioning vent at the top when the designing went into place. But the designer was very passionate and excited about drawing something that’s wonderful for us. She was great.

    The installer, Alex, was adept and absolutely fantastic. He was on time for the job, and he’s the one who caught some of the designing errors and brought it to our attention. And then he had reconfigured everything so that it would work and open and close and fit properly. He also configured the first job on the first day. We had to cut back on some space because of the drawers being too big and the air-conditioning vent. And so because of that, the manager at Closet World was very quick to offer a refund on the difference in pricing. I am an interior decorator, so Closet World didn’t just put some shelves, a pantry, and a closet. They developed a living space and a feeling that goes along with it. It has completely transformed feelings in our home. And what they’ve done are really top-of-the-line gorgeous.

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    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2017

    Closet World responded to my inquiry so I went with them and had three closets done in my master bedroom and two smaller bedrooms. One of the closets included hampers, shoe racks and drawers. The designer and installers were great, nice and helpful. They did the closets really fast and they were clean as well. Overall, it was an easy experience with Closet World.

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    Reviewed Sept. 26, 2017

    The company that did our closets before went out of business so we went ahead and gave Closet World a call. The designer was really good. She came over to the house and drew up everything. We got everything worked out the first meeting. We were one day past on the 50% off coupon that we had and she got that fixed up, too. The installation went pretty smoothly. They came on the day that they scheduled and during the time window that they said. Everything has been good. I would definitely recommend the designer. If anybody asked me about using Closet World, I would say definitely go for it. They were professional and on point.

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    Reviewed Sept. 25, 2017

    Closet World had an ad in the paper about a 50% off, so that sounded good to me. But even with that, it’s still a little pricey. It's very nice though, so I understand. They did a beautiful job and I’m very pleased with what was installed. The designer was informative. What I liked was that she said that the colors and the handle were very similar, and it is, so it looks like it was installed at the same time when it was built. The installer was very nice and worked through lunch. He was very diligent. The experience was great but the price could be lower.

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    Reviewed Sept. 25, 2017

    I had a bad experience with another company who did different work for me, so I was looking for a referral from someone who had used a company they were happy with and my friend referred Closet World. I needed them to put a storage wall in my garage. Their designer was wonderful. I told her what I wanted and she gave me some ideas. She drew things up and laid it all out for me. Their installers were polite and got there on time. They realized that they didn’t have everything they needed and they had to go get it but when they got it, they came back and worked late so they could get most of the stuff done in one day.

    They then came back the second day for a very short period of time and finished. When I pointed out something the first day that didn’t look right, they replaced one of the doors right away to make it look the way I wanted it to look. It was a very positive experience. I’m very happy with the outcome and I have referred Closet World to other people who are looking to do the same thing I did.

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    Reviewed Sept. 24, 2017

    I interviewed three companies and Closet World seemed like what I wanted. It also had the best price. However, I had a terrible experience with the designer. She was very unorganized and her measurements were wrong. She made us resign the contract three times because of her mistakes and errors. And then, when the closets finally showed up, they were still wrong again from what we signed up for on the contract.

    I ordered grey flat walls for the garage, and I ended up getting white flat walls. We ordered the higher-end package for the closet and then it came in a Signia Pearl which was a completely different material. I didn’t notice it at first. After they installed it, my wife showed up and she noticed it and sure enough, the installer said it was the wrong material. The designer measured the garage cabinets wrong so she thought we were going to be able to get five cabinets across the back wall. That didn’t happen. We only ended up getting four cabinets across the back wall because the fifth cabinet wouldn’t fit where she said it would sure fit. The closet organizer was wrong, too.

    The head installer, Hesus, was great though. He was very knowledgeable. He was creative in trying to solve for some of the issues and he was very responsive. On the fly, many adjustments were needed to be made. There were a couple of things that went wrong with the entertainment center. They didn’t have the right pole handles. So, they came with like garage pole handles versus knobs and we ordered the knobs. And so, he had to only drill one hole and then I had to go buy handles for them. And the fit in the entertainment center wasn’t great. So, I had to have somebody else come in and cock it where it needed to be cocked and touched up in the areas that were needed to be touched up. And I did that out of pocket.

    I addressed the issues with Hesus and he called his manager. The manager called and talked to him. I was in the room but they were talking on the phone, and they offered me $700 off of the price because of all the errors. We told them back and forth and it ended up $1,100 off the final pricing. The financial compensation was fair, but I'd rather have paid the full price and got what I wanted. From the beginning process to the end results, there were a lot of disappointments along the way including the wrong products which led me to be an unhappy customer.

    Then two days after I moved in, I was upstairs and I heard two women talking downstairs in my house. And so, I walked downstairs and it was the designer with another potential customer in my home showing her the entertainment cabinet. Their backs were towards me and so, when I walk downstairs, I said, “Can I help you?” I didn’t know who it was. And she said, “Oh, I didn’t know you're home.” I said, “Yeah, I live here, right? Did you knock or anything to see if someone’s home?” She said, “Oh, no, I'm sorry. I'm sorry.” She asked, “How are the products and how did the installation go?” And I said, “Every single component was wrong. And you didn’t call back to check on it or anything.” And she right away said to the other potential customer, “Hurry up, let's get out of here before he tells you anything that was wrong.” That was my neighbor and came back and asked me what was wrong which I shared with her.

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    Reviewed Sept. 24, 2017

    I liked the design that Closet World gave me and the price was about the same as that of other companies. I also liked the designer’s personality. She was really open to my suggestion as well as her giving out ideas. I had a closet installed in the master bedroom and the install guy was on time. However, I didn’t realize that two of the shelves are a little short and I don't know who to contact so I couldn't contact anybody. Nevertheless, I had an excellent experience with Closet World and I’m very satisfied.

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    Reviewed Sept. 23, 2017

    I had Closet World install cabinets in our garage, master bedroom, and my children's closets. But before I decided to go with them, I compared their prices with California Closets and Closet World’s prices were a bit less. I also liked that they remove old installations from the closets. They did not just fit away, they also worked with a handyman as an intermediate step.

    The designer from Closet World was very good. We agreed on the time and date she’d arrive so I did not need to wait for her. She was helpful, quiet and intelligent too. She suggested some ideas that were better than mine because she has experience. The installers were very good and responsive as well. They addressed all the items which had been bolted by my husband after the installation. The only thing that I would recommend to Closet World is that they should improve their transportation because some parts that came were scratched and the installers had to replace them. If they could transfer the parts more carefully and wrap them in some cloth or bubble wrap, it could save their time and people would not need to come back and forth making additional trips. But overall, I had a good and positive experience with Closet World. I liked that everything was on time and that there were no arguments about all the issues we noticed.

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    Reviewed Sept. 23, 2017

    I've always seen Closet World ads in the papers for the last several years and every time I looked at it I said, “Oh, I wish I can do this.” Finally, they had a 50% off, so I called. Their designer came over, we talked and she measured. She was very nice. She drew out a plan that looked very good to me and we went with that. I had to wait for four weeks for the order to go through then we arranged for the delivery date which was on schedule. I was surprised that only one installer came, but he managed very well. He was efficient, quick and did a great job. I was very happy with the results. My closet in the master bedroom is a long one and I had shelves and clothes racks put in, in a gray color. It looks great. I would gladly recommend them to friends or relatives. I can't wait to be able to afford and do it again in the other bedrooms.

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    Reviewed Sept. 22, 2017

    I’ve done business with Closet World before. This time, I had them install a closet in our master bedroom. I had a good experience with the designer. She was professional, courteous, very knowledgeable and helpful. She got everything the way I wanted it, so I’m very pleased with the way the closet turned out. The installation was good as well. The guy came on time and explained how he was going to do it. He ran into some problems, which was normal because it’s an old house, and he worked through them. He did a wonderful job and completed it in three hours. Also, he cleaned up after finishing the project. Everything’s great with Closet World. They were all very nice and I would recommend them.

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    Reviewed Sept. 21, 2017

    My salesperson from Closet World was able to work with me and did a good job on making me feel comfortable through the process. The designer was fantastic, very cooperative and worked with my budget. I had drawers, cabinets and hanging cabinets installed in our garage and bedrooms. The installation was awesome and professionally done.

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    Reviewed Sept. 21, 2017

    I looked at my neighbor's cabinet that Closet World put in and I thought it was pretty good so I also had them install a basic white closet in my garage. Overall, the service was pretty good and their designer was very professional. But the first time the cabinet was installed, they accidentally punched a hole in a water pipe. Then they fixed that and said they're going to reimburse me for the accident. They also said they'll make me a new cabinet to replace the damaged one so they need to come back to reinstall.

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    Reviewed Sept. 20, 2017

    I went with Closet World partly because of the cost and I liked their product. They have a very nice designer and the installation went good. I would recommend them.

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    Reviewed Sept. 20, 2017

    I liked the Closet World designer a lot. She was really nice and she was the reason why I chose to go through with the bid. The installation, on the other hand, was a painful experience. I had them install the product in the garage. They were supposed to come within a window of time, and they were late, and I didn’t get a call. I had to preemptively call them to figure out what was going on. I had to reschedule them because it wasn't going to work. I wasn't really pleased with the installation. They also had to come back because there was some damage to some of the wood and they didn't have all the parts for the first part of the install. But it was ultimately resolved.

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    Reviewed Sept. 20, 2017

    I’ve had Closet World’s service before and I used them again to install a white melamine closet in the master bedroom. My interaction with the designer was excellent as she was polite, she showed up on time and she’s sensitive to my needs. She appeared knowledgeable but the design that she came up with was flawed and has required me and the installer to modify to the point where I didn’t get what I paid for.

    We were supposed to have double height hanging clothes. She said the minimum was 78 inches, so we did 80 to go over the minimum and when we installed it, it didn’t work. My clothes are pretty average in size and they didn’t fit double height in that configuration. The bottom ones were hitting the ground and the top ones were hitting both the shirts and the jackets below. And so I called her about it and she kept repeating that it was the standard and it should work. We’ve checked the measurements with the installer, and I'm like “Listen, your standards are wrong. This doesn’t work.” I took some pictures and I sent them to her. She pushed me off on the installation department and we never heard from her again. She didn’t know what she was doing, didn’t take responsibility for a screw-up and made no effort to address the issue when I brought it to her.

    And so I spoke with the supervisor of installation and they sent someone out. The installer came on time, his name is Ron, and he was as befuddled as I was. He told me there’s nothing I can do except cancel the work and have it redone. At this point, he’s tearing out what he already installed. So, I freaked and stopped him, as I'm spending like $1700 on it. So, we just made the whole bottom shelf hanging and raised up a little bit. Now I have more shelf space, I just don’t have as much hanging space as I designed. Those guys were very nice and they obviously didn’t know what was going on. After that, no one ever called me. Somebody should have offered me a refund or just a partial refund because I only got partial of what they were. I was dissatisfied and disappointed. So, I wouldn’t recommend them.

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    Reviewed Sept. 19, 2017

    I received a welcome package in my new house and I had listed Closet World before, but we didn’t have a big space that I needed. Now with the new home, I had a big closet, so I figured I’d take advantage of that. I had seen their ad for a long time, and they were having the 50% off special. Their designer came in and designed it pretty simply and did her measurements. She was really sweet and kind and she made the process really easy. We got shelves and a dual hung closet all throughout across the entire wall in the master bedroom.

    The install guys were in and out fast. They were clean and took care of everything really well. They even made a few adjustments and consulted with me before making them. The install took about two and a half hours and everything was perfect. The designer called me after the install and double checked to make sure everything was fine and that if I needed anything I could always call her at her home. My experience with Closet World was painless and everything was great all around. They were efficient and everything I needed got done.

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    Installation & SetupStaff

    Reviewed Sept. 19, 2017

    Due to Closet World's pricing, coupon and 50% off deal, I decided to go with them. The designer did a great job and she spent a lot of time at our house. She got to know us so that she could better figure out what would suit our needs. The products we got from them included drawers and shelving for the master closet, and the installation was good. The master bedroom was on the third floor and the installer had to carry all of the stuff up all by himself. So it took longer because he was all alone doing the whole thing. I felt bad for him as that was a lot for one person to do. He said it should've been a two-person job but he did it all and never skipped a beat. Overall, I enjoyed working with the designer and the installer. I got exactly what I ordered and paid for and the product seemed very durable.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 19, 2017

    I have worked with Closet World in the past so I had them install cabinets, shelves, and different units in my garage, kitchen, laundry room, and walk-in closet. Working with their designer was very good. She made a few mistakes but in the end, it all worked out. They had to do it three or four times so the installation took longer than 2 days, but it worked out in the end. It's been a very pleasant and positive experience. I’m happy and I would call them again.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 19, 2017

    The designer was great. She understood what I wanted and gave her honest recommendation. However, I did have a horrible interaction with the installation supervisor. Whenever the installation happened, I wasn't at home and my father-in-law was. But I had a very straightforward, simple closet. It's small, so it's nothing complicated. When I came home, I realized that they flipped the sides. So her side was on the right, and his side was on the left. When I talked to the designer, she made it very clear that her side should be the other way around. I called Closet World, and I told them, "Hey, guys. I'm wondering if you can come back and fix that." I was transferred to Albert and he was the installation supervisor.

    He got super nasty with me very quickly. I called him and I said, "Hey, I'm wondering if you guys can come back tomorrow, whenever you can come back and reverse it. I know it's silly, but we're paying big bucks for this closet, and I want it to be the way we discussed it with the designer." He said, "Well, it's easy to do. You should do it on your own." And I was like, "No. I'm not going to do it on my own 'cause I paid $1500 for this, for a job that was done in an hour, literally,” 'cause it's a very small and straightforward closet.I was like, "I need you guys to come back tomorrow." And then, the next phrase that he told me is, "You don't want to pay the second part, and that's why you're creating all these problems. You shouldn't probably order the closet 'cause you can't afford it, and that's why you're creating this mess right now. I need you to pay now."

    I lost my speech. 'Cause I didn't even know how to respond to that. I told him that I'm done talking to him. 'Cause it came out of nowhere, and it was so inappropriate. I was like, "I just asked you. I will pay. I'm not going to pay if the job is not done. I will pay as soon as you guys come back and fix it. I have no problem paying. That was never an issue. The issue is that it's not done, and please don't tell me to fix it on my own when I paid $1500 for it. And as I refuse to fix that on my own, you assume that I'm poor, and I'm fraud and that I'm creating problems. I'm not creating problems. I'm just asking you for a follow-up visit."

    I talked to Albert's supervisor about that and the guys came out the next day. Took them 5 minutes to fix it and as soon as they were done, I paid for the closet. I was boiling for 24 hours 'cause nobody ever talked to me that way. I'm a woman and my husband is working. When I told him, "Hank, can you switch?" He's like, "Absolutely, not. We paid money for it." And agreed with him. I thought it was a very simple request that should be honored, especially taking into consideration that they give a warranty for a year. People make mistakes and I have no problem with that and the closet looks good. But I'm completely disgusted with that installation supervisor.

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    Installation & SetupStaff

    Reviewed Sept. 18, 2017

    I've done other properties and I've used Closet World's competitors, but Closet World had a flyer that came to my home which stated that they had 40% off. Their designer was excellent and better than the competition. She was knowledgeable, patient, exacting, has a good personality, had excellent follow-through and follow-ups, and she represented the product extremely well. She was the reason I went with Closet World.

    I had them do a couple of walk-ins, a couple of wall closets, glass sliding mirrored wardrobe doors, etc on one of my investment properties which is a luxury condominium in Beverly Hills. The installation experience was nice. There were two different teams on two different days, and they were both excellent. The lead guy was very good, but the assistant was little in knowledge and responsibility. The team screwed up on something the first time around, but then they came back and finished the job. Overall, my experience with Closet World has been excellent.

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    Installation & SetupStaffProcess

    Reviewed Sept. 18, 2017

    I’m glad that I went with Closet World. Their process seemed a little screwy but it worked out and the end product was great. I felt bad for the salesperson because she spent five hours at my house. She’s an older lady and seemed kind of new and flustered by designing my system because it was underneath some stairs. She got the measurements a little bit wrong but the installation went pretty good.

    I had an existing shelving system on my pantry which is complete garbage, so I was replacing it. The installer was fantastic, and when he came, he said, “I’m gonna rip this off your wall and then you’re gonna be able to see all the ripping, all the paints, and textures that it gets ripped off from taking off the old one and you’re gonna see that because there’s no back to your new shelves. So, I’m putting in a new system over half them all as well.” He didn’t have any of the material from the truck even if I had chosen to pay more to put a backing on it and I had already cleared up my entire pantry and gone through all the motion. So, my wife and I spent the entire night packing and painting around the shelves.

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    Installation & SetupPrice

    Reviewed Sept. 18, 2017

    Closet World installed a hamper, shelves, drawers and a bedroom closet for us. Their price got us to go with them. The installation was good and it got done in a day.

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    Installation & SetupPriceStaff

    Reviewed Sept. 18, 2017

    I had a custom closet installed in my bedroom and Closet World had half the price of California Closet. I also liked the lady that came out to do the estimate because she wasn't pushy. The designer that came out was awesome and I really liked her. The installer was great but there was some damage he couldn't really control from removing some of the baseboards and they said that they would reimburse me when I got it fixed. They were easy to work with and worked well within my needs.

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    Installation & SetupPriceStaff

    Reviewed Sept. 17, 2017

    I was very pleased with the way Closet World did the job. My wife dealt with their designer who was very good. She was extremely kind and very polite. The guys who installed the unit also did a good job. They gave us some critical insights, such as if they removed what was there on the wall then there was going to be some gaps, so they got me some fillers and got it fixed, too. They did some value added things that we were blindsided to start with, which was very good. However, I find that the price that they charged me was a bit too steep. If they would be a little bit moderate in cost, that will be better.

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    Installation & SetupStaff

    Reviewed Sept. 17, 2017

    My experience with Closet World was not very positive. They installed two closets, a pantry and a consul in the garage in the home I purchased. The installers were great. They were very courteous, friendly, and did everything they needed to do. However, the designer didn't measure the stuff correctly. The consul was awful. It had to have gone from wall-to-wall, but it was 30 inches over and wouldn’t fit. Also, one installer went ahead and installed the pantry without letting me know that it's sitting on a window sill. He knew that the measurement was screwed up and I was not happy. It was all downfall. For the $8,000 that I paid, I expect quality work, product, and people who know how to measure. I didn't want to wait another six weeks and Closet World gave me back $600 for the consul. They need to redo the pantry and correct it.

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    Installation & SetupPriceStaff

    Reviewed Sept. 17, 2017

    The Closet World designer came to my house, measured everything then gave us a quote. She was very polite. The products that were installed were plain and white and we like them. The installer did a great job. It’s just that the product was a little bit expensive for what it is. But other than that, it's a great product.

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    Installation & SetupStaff

    Reviewed Sept. 17, 2017

    Closet World was having a 50% off promotion, plus free installation and delivery, so I had them install a closet in my master bedroom. I got one other estimate and I could do more with them, but I had already put the deposit on Closet World. Their designer was good. She said she'd try to keep it under budget, but she gave me the basics. I wanted a little bit more but it’s fine. The installation was excellent and the installer also saved me money. He said what I wanted wouldn’t look right in my closet because I had such a big gap. It's a good closet overall and it was done right the first time.

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    Installation & SetupStaff

    Reviewed Sept. 16, 2017

    Closet World was recommended to me. We had a meeting arranged with the first designer but the person didn't bother to show up which was extremely irritating. Nobody informed us that she wouldn't be showing up. Closet World supposedly gave us an additional discount the second time around to compensate for the screw-up. Then we met the second person and she did a great job. The installation team showed up when they're supposed to, installed two closets in the master bedroom closet, and they disappeared.

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    Reviewed Sept. 16, 2017

    I used Closet World previously and I went with them again to have garage closets installed. I put their designer through challenges but she was fine. Their installers did a really good job and the site was left clean. I had a great experience with Closet World, which is unusual with contractors.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 16, 2017

    Closet World is a big company and they're a good-quality name. There are a few others but Closet World is what I'm familiar with, so that's what I went with. The designer came and we showed her what we wanted to do. She drew up the plans and we made some adjustments and everything was great. The installation crew didn't get done on the first day because they sent one guy, and it was four closets we were doing. He had to come back another time to finish the fourth one but I’m very satisfied with the team’s clean work. Overall, they made a difference and everything is sharper. I've recommended Closet World for their excellent work.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Sept. 16, 2017

    I liked Closet World's sales rep. I had two closets installed in a master bedroom and then in a second bedroom. I also had an entertainment closet built for DVDs and CDs. Their designer was good to work with, she listened to what I wanted and asked good questions and she drew it out and we agreed on it. The installation was good except that they only sent one installer and it took him six hours. I’m a store manager and I was not happy that I had to be away from my store for six hours. And when I called in to ask the manager why they only sent one, he said he didn't know and that they should have sent two.

    And then, when the installer had brought the product in the master bedroom closet, he stacked all of the materials. It fell over on its own later and one of the shelves was damaged and he couldn’t even start the closet for they had to replace the parts. I wish it wouldn’t have taken quite so long. But, the installer was really good. He was very professional and courteous and cleaned up after himself. My experience was mostly positive and I’m very happy overall.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 15, 2017

    I had Closet World do a walk-in closet, bathroom closet and two closets in the house. The design was good and the installer tweaked the design a little bit for the closet to fit the space. They also communicated to me the timing because the installation was a little bit later in the day because it wasn't urgent to get it done. So we had all day to get the project done and the installer cleaned up. Overall, it was a swift and immediate experience with Closet World.

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    Staff

    Reviewed Sept. 15, 2017

    I got three other estimates and in the end, went with Closet World due to the price. I had shelves and some drawers installed in my master bedroom. The designer was very nice and explained thoroughly. She also understood what I wanted. Although I wasn’t there when the installers came, everything looked good when I arrived. I’m happy overall.

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    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2017

    A walk-in closet and organizers were installed by Closet World in my master bedroom. The designer was pleasant and the installers were on time. The only issue I had was that the designer made a mistake in the measurement so we needed more shelving. The work took another week to finish and I didn't like that. But the Closet World people brought more shelves out at no extra charge. They were professional, courteous, and worked in a timely manner. Everything went well and I had an excellent experience with Closet World.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 15, 2017

    Amy, the designer from Closet World, came in and she's really good. She made the who experience really easy. The price was good and they're confident with what they are offering. I had closets installed in our 2 bedrooms with normal hangers and drawers. The installation was easy and quick. The guys that came here were really nice, no hassle and friendly. After the installation, the office called me and wanted to make sure everything's okay. One thing that was uncertain though was when Amy came over and talked about the installation, she said it's a lifetime warranty when the installers told me it's five years. That put me not at ease and something I need to clarify but overall, I am definitely satisfied with Closet World.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2017

    We thought that Closet Worlds would make a more customized closet for the area that we need so we went with them. They installed a double wardrobe closet on one side, a window that’s in the center, drawers and shelves put under the window and then a larger wardrobe closet on the right-hand side. The Closet World designer was very friendly and efficient. He drew the diagram quickly and he's easy to work with

    But the installation was not so good because they sent the wrong size panels for a couple of the doors and shelves. The closet on the right-hand side was also not the width that we were expecting. It was mismeasured so we had the manager come out and take a look at that. They came back and repaired everything as far as giving us the right sizes. Their product is really nice although it's not top of the line. It's easily nicked and scratched but it wasn’t that expensive either. When we look at the cost versus the product it was a good deal for what we got. Overall we're satisfied with Closet World.

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    Installation & SetupPriceStaff

    Reviewed Sept. 14, 2017

    We used Closet World several years ago in our condo and they did a good job and had a good price so we used them again. I had a closet built fitted with shelves, doors and hanging rods. I also had custom shelves and cabinets built in our room. The designer came over, measured and showed me options. We talked about it, she gave me a price and we signed up. The installation was a little rockier though. There were a couple of dimensions that were incorrect so the installer had to cut things in the field a little bit. He made it work and although there were a couple of things that were not perfectly leveled, they’re fine. Everyone was friendly, professional and did a good job.

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    Installation & SetupPriceStaff

    Reviewed Sept. 14, 2017

    We had a kitchen pantry put in by Closet World. The price was fair though a little higher than the other companies. But their designer was more thorough with what she did on the design that we wanted and that made us decide to go to their direction. She also had a strong personality but she was nice and very good at following up. When the installers came, they didn't realize the design so they had to come back a second day to finish the job because they forgot to put some crown molding. But they came back when they said they would. Also, I have a new home and they didn't wear booties. We had to do some cleanup on our wood floor after they left. Though they cleaned up 90% of the area, they left some caulking marks on the floor and sawdust in the corners. So their installation crew aren’t the cleanest and they could have done a little better. Other than that, they were fine and we would use Closet World again.

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    Installation & SetupStaff

    Reviewed Sept. 14, 2017

    I liked the rep from Closet World and I liked what she put together. I had them install a master closet in our home and the designer was amazing, very professional, friendly and easy to work with. The installation was clean and very good as well and didn’t make a mess. Also, the crew was friendly and the guy who came here knew what he was doing. Overall, I had a good experience with the people that were sent to me by Closet World. They were efficient and professional so I’m very pleased. I am a realtor and I will highly recommend them to all my clients who need closets done.

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    Installation & SetupStaff

    Reviewed Sept. 13, 2017

    My son had a good experience with Closet World, so I went with them. I had a shelving installed on the wall in a bedroom. Their designer came, measured, talked to me and showed me the samples. Also, the installation was amazing. The guy did the job and I inspected it and then he left. Overall, it was a great experience and I'd recommend Closet World.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 13, 2017

    I had some additions done by Closet World in my walk-in closet. The woman that I signed up with and the man that did the installation got an A-plus. But the person I talked to on the phone to schedule the appointment got an F. She was impossible on the phone. I said to her “You're in a service business and I'm the client and I'm telling you that I'm not in a rush. I can have this done any day but it has to be in the morning.” She said, “I'm sorry, but we cannot do that.” I thought that was ridiculous so I got the manager on the phone and we fixed it. It was disgusting and I almost did not use Closet World but I would have been sorry because the outcome was exactly what I wanted. They completed it and everything was fine and perfect. They came in the morning, did very good work and cleaned up. They had a follow-up because they didn’t bring everything that they needed the first time.

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    PriceStaff

    Reviewed Sept. 13, 2017

    We used Closet World back in 2013. We liked that their price was lower over other companies and they also seemed to be a little bit more flexible with their design. We recently had closets installed by them in all the bedrooms in the house, the garage and the pantry. Most of their designers were good but there were a couple of them that didn’t really respect the new house and they had an attitude. But, for the most part, especially one was very meticulous, respectful, and did excellent work.

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    Staff

    Reviewed Sept. 13, 2017

    In one of my children’s bedrooms, I had a whole closet taken out and a new one put in. When the designer came out to my house, she went through the whole process, measured everything, and then gave me the color schemes. She was very helpful and nice. The installers were very nice too. They checked everything and cleaned out everything. They were very thorough and very neat about their work. It was a satisfying experience.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 12, 2017

    I got estimates from both California Closets and Closet World but I decided on Closet World because they were a lot more reasonable and they guided me. The designer was pretty knowledgeable and professional but she pissed me off. I didn't like her attitude when I told her what I wanted and when I wanted to have it. She couldn't give me a price when I was paying cash in full upfront and she initially told me it would be four to six weeks before they could do the job. I told her I needed the closets done now since we've been living with no closet and to do something about the timeframe. She then talked to her boss and her boss hooked me up. It was great.

    I had them install two clothes hangers - one is for storage in our extra bedroom for our extra clothes and the other one in our bedroom with hampers, doors and shelves. The installer who came out was cool and he came early. Overall, Closet World was awesome and I was really happy with them. I'm also happy with my closets though I need to know where I could purchase more shelves.

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    Installation & Setup

    Reviewed Sept. 12, 2017

    My sister had some work done and she recommended that I get a consult from Closet World when I was thinking about doing my closets. Their designer was great and their installers were excellent. They installed four closets and cleaned everything up when they were finished. Everything was done very nicely and professionally. There was a follow-up appointment since I ordered another piece and it was already delivered. Overall, the experience was very pleasurable.

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    Installation & SetupStaffProcess

    Reviewed Sept. 12, 2017

    I had a closet organizer installed by Closet World. Although the rep was not super knowledgeable and didn’t explain the process or what to expect very well, she’s very friendly. Also, the installation team wasn't able to install the first time they came out because parts were ordered incorrectly. We rescheduled for three weeks later. They showed up and did the installation but the quality of the stuff is what I could’ve bought at Home Depot for an eighth of the price. So, overall, I'm disappointed and I won’t go back to them.

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    Closet World Company Information

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    Company Name:
    Closet World
    State/Province:
    CA
    Country:
    United States
    Website:
    www.closetworld.com

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