Closet World Reviews

I took advantage of the monthly payments and I've noticed online that the financing was done through Wells Fargo but unfortunately, I haven’t gotten any statements or any loan information from you guys. I called the designer and asked him about it. He said he was going to make a call and get back to me, but I haven’t heard back from him yet. With the basic model that I got for the $800 I paid for, I was a little bamboozled as it doesn’t seem like the perceived value. I wouldn't do it again with Closet World.

They said that they would pay us back some money and 5% discount just to take the older design. We were so pissed because we didn't like it. All-in-all, it was just 200 bucks and we were spending $2,000 to$4,000. That was the worst six weeks that I ever had. After spending so much money, it was super terrible. I would tell my friends not to go to Closet World. There are better places than that. We were going to give our contract for other closets to them but we decided to not even do this because we were not so happy.

We had a master closet, a bookshelf in our study, a locker mud room and a lounge area in our playroom which we get compliments all the time. Everything was great. Their end product was amazing as the design came out exactly like it was on the paper. They gave exactly what I wanted. The pricing was very reasonable and the people that I worked with were such a pleasure to deal with. I have recommended them.

They were able to get the job done on the day that we rescheduled it and they did a very good job. But they were still rushed to get to another job. They had said they would come in and remove the existing stuff that was in my closet but I had a big shelf in there and they weren't going to take it down. I'm a girl and I was not going to be able to take that big closet shelf down. I needed them to do it. They told me they were rushed but I told them I didn't care. It was part of the job. Closet World shouldn't rush their guys to get the jobs done because that's when they can also make mistakes. Overall, the experience was good though and I would recommend them to friends. But I would also tell them to make sure their appointment stays on their appointment day.

It also took forever to get them to install it. We paid half of the amount in advance and they took four months. We practically gave them an interest-free loan before they had the time to install it. And when they installed it, they forgot to do some things to get the weight so we had them come back and make some changes to it. Also, this is our second time using Closet World. They had installed some closets and cabinets in our garage and one of our bedrooms. Some of the hinges came loose and were falling apart. So, I'm not happy with that. We decided to give them another chance but we'll likely not try them again after this.

The customer service rep when I called to complain about the job not being completed was great. He added three more drawers that I felt was needed and didn’t charge me for that. I didn’t expect anything for free, but I appreciated the effort that they did. If a friend would ask me about Closet World though, I would tell them to buy the ClosetMaid unit and install it themselves. My brother did so and did an amazing job.

They had really an awesome financing deal they were promoting at that time and I was able to work a discount with one of the designer's manager. They were accommodating on the finances part so I went with them. Also, when I first called them to schedule the consultation, the process was really quick and easy to do. I'd tell my friends to go with Closet World.

It began with a very wonderful sales person named Mimi. We really love her. In fact, we have become friends with her. She was outstanding but she didn't have a catalog provided by Closet World so we kept on having to wing it and go online and google images. When the people showed up on December 11 they didn't finish the job. One of the drawers wasn't cut or measured properly. It was like a four week-delay so we weren't able to put them away. We spent over $5,500 on the closet and kind of expected the job was going to be in, if it's not then they would come back and fix it.

The first meeting when we were asking the guy if he could finish caulking it he didn't do it because he needed to get home because of his kids. I get that because I'm a family guy but if he was on a job, he had to finish caulking it. The guy left so quickly and left all of his tools in our house. So then, when I asked them when they could come back and fix up the drawer, they said that the guy that did the install was on vacation so they have to do it next year. It was December 12th and they were saying the guy would come back mid-January. I don't want to have to wait a month because the one employee they want is on vacation. I want them to get my closet finished. To their credit they said they'd come end of December and so we went through that problem as well.

I told Closet World that the reason I wanted custom closets was that I was trying to get away from the round grommet where the screw goes into it, and then you twist the other thing that has about a circumference of a dime, and when you swivel it locks into place. To my horror, there are probably at least 30 to 40 of them all over our closet. My wife and I spent years on Home Depots, IKEA and Lowe's and getting those do it yourself kind of things and they have those. When I mentioned this to the installer he said that's the way they come and I kept trying to plead with them.

There is a side that you don't see the round grommet and there's a side that you do. And so if you're looking at the base of a wall-to-wall organizer, you would think that if it's an inch and half off the ground, you can slip the shelf upside down so the grommet is underneath and not on the top where you can see or decorate it. But they said they can't do it that way. I asked why and they said that it's because of gravity and the thing's gotta be on the bottom to hold it in place. I asked them why it was at the bottom and they said that's the way they locked them together.

If it's gravity and then they need to be on the bottom so it falls into place, then why is it everywhere in the shelf? They're on the top, the thing is upside down. That doesn't make sense. But then I looked at the very top of it, they're on top of the bottom. So basically, if someone went in and said their goal is to show as many of these grommets as much as they can, at the top you would think they'd be up high facing the ceiling so you wouldn't see them. However, they did it backwards.

We have these raised cabinets up in the ceiling, about 107 inches high, and underneath those, we now have16 grommets exposed and they said that there's nothing they can do on that. But then they put this big long board across the wall like a bean or stud that hold it in place. I asked why they did that and they said that's just the way it needs to support.

I called and spoke with the manager. The manager to his credit came out and stood about an hour with my wife and me. And that was nice. He agreed that they would put the board inside the cabinet so when they close, the support isn't showing. We specifically had this done customized because we have security cameras and DVRs and that's where flat panels go. And the board meant that we could no longer put our flat panels in there.

The manager said, "We have two types of things. We have closets and then we have entertainment or TAC which looked the same to the naked eye but it's built differently so that it's able to free floats on the wall without the wood beam." So I told them to do that and if they can hide the beam. I waited about three weeks. The guy came back. He was watching a little bit on that beam. I said, "Oh man, you don't know the history. I worked for weeks on this and they said, they're absolutely gonna move the beam." So then he kind of got hot with me and he said, "I've been doing this 28 or 30 years. I know what I'm doing and I'm gonna call the office." I just wanted them to do what they told me they would do. I wanted to make sure that it actually looked like wall-to-wall and not like my wife and I just went and got all these LEGO pieces and put all the building blocks together. We wanted them to look customized.

There were huge problems with the first install. Even the manager thought it wasn't going to work. It was with the wall and on the other side, it was about half inch to three quarter gap. When they finally agreed to rebuild everything after all of this back and forth, we pretty much had to start all over and when they finally showed up, the work they did was so bad. On the left side it was flush with the wall and on the right side it was a good half inch. And they had run about a stick of caulk. I spoke up and said that it doesn't really look that great. And now the caulking is actually separating from the wall a little bit and it just looks nasty. The guy also blamed our wall. He said our wall wasn't square.

The guy wanted me to sign off on everything. They billed my credit card the final 50% payment before they ever came back out to finish the job. I already paid them full weeks ago so I didn't have any leverage. They got a problem with quality, customer service, and the measurements. They got a redo, they got a problem with vacations and the sales person that we loved was let go and their manager gets into it with us. Moreover, we're not satisfied with the end job.

If you look at the closet, it looks nice. If you walk in, people are going to say that it is a nice closet. But as an owner, I made the decision to go because I wanted it totally tight with the walls and I don't want the grommets and I get both. I got this nasty caulking and with all the other promises he had. I'm just really regretful of our decision.

Everything ended up getting resolved. But they said they’re going to show up and then they didn’t show up one day. Then the next time they came, one of the doors was wrong and so they had to come back. When they were finally all done, one of the doors was warped, and so then that was another three weeks until they could make the door and have someone come up and install it, et cetera. The installation probably took at least four appointments, if not more. I also had purchased some extra shelves when they were coming to fix the closet door and then one of them was on the wrong side. But, overall, my husband took a couple of days off because I was traveling. It has delayed our construction which cost us more money. I would love to be able to use them again but I worry. Nevertheless, the installation crew was great, and they are super nice.

We spent two hours getting the truck. When my customer came out, I asked him for the rest of the money, and he was shocked at the same time. He was like, "That can't be possible." And I told him that Closet World is a one-time customer. The two installer guys spent two days. And instead of giving us a shoe rack, they gave us a bookshelf. My customer and I were like, "Hey, where's the shoe rack?" at the same time. And he looked at us and said, "Here it is." But it does not look like a shoe rack.

It's totally a bad experience. Somebody's got to go. It was kind of fishy when they ask you for the money before they give you the installation date and I thought that it was going to be it. Most people when they come in, they set up everything and, "We're finished. Let me show you what we did. What you asked for and this is what we delivered, and there you have it." But with them, "Can I get the final check?" Totally, it was a shocker. Unfortunately, the way they do business is not something they should be very proud of. And I definitely would not recommend them and I would never use them again. I'm very dissatisfied with them.

I would, from time to time, sit down with the designers and the people that do the installation and talk to them about issues that come up.

I thought about putting up a little cover coat right above the cabinets and they weren't able to install that because of the way that it ended up. The shelving was 24 and the pieces of wood that I had were like 22 inches, so it'd be off.mBut overall installation went pretty smooth. It took them a little bit longer than what they planned to take but got it done in the same days.

We had Closet World install 5 closets in the bedroom. Their designer was a very nice lady. But to me, it’s like how any salesperson would do it. She was very polite and everything was fine. But when the work was done, then bye-bye and that’s it. There were some issues with not doing a good job with the installers. So I contacted her and she followed up, but we got it done.

I wasn’t very pleased with the installation people. The first time they came, they did a good job. But I could get more out of people who are still human beings and they’re not animals. They can’t work more than 24 hours or eight hours or ten hours and expect them to finish five closets in one day. The second time the installers came, they ruined it. It was a different person or crew who came and spent a couple of hours. They said they did the job though they still had not done it. So I called and said I’m not paying for this job since it is not done. The third time around, the same guy who did the first time came. He spent a little bit time in doing it.

Overall I’m just very disappointed. It will be very hard for me to recommend somebody and go with Closet World. The problem is having a good rapport and relationship with the consumer, not just getting the job done. Why don’t they do the job right the first time. Why do the installers have to come back again. I don’t like that idea.

On the other hand, the installation was not a positive experience. They were about an hour late and it looked like the materials were pre-measured. I remember the designer said that the installers were going to come and re-measure everything and it’ll be cut to size and they’ll custom do everything. So after installation, the one side of the shelving that you couldn’t move but normally for height purposes you would be able to take out the bottom shelf and make it a little higher or lower, you couldn't move the left side at all and then the right side was about three-eight seven inch too short. We actually had to reschedule and have someone come back out and fix it, which they did. My husband said the guy that came the second time was great. We had to wait another four weeks and it was frustrating. And the first time, they weren't there for 30 minutes, so they cut my baseboards which they didn't need to do, and didn’t adequately clean their mess.

Overall, I’m happy with most of my experience with Closet World. Although the drawer quality is very poor. I had originally asked for soft close and the designer just forgot to make a note on the invoice so I called her the first time the installers came and she said sorry and that she'll fix it. And that next time the installers came, they will include soft close. But something must have happen in communication because the second time they came out, they had no knowledge of the soft close. So I just sent an email in getting a refund at some point, just for the soft close.

The cabinets done by Closet World were certainly better than the others. However, they messed up on the measurements and had to take everything back. The second time they came back, they installed the cabinet, but there were some doors that were damaged. The third time around, they came back again and replaced those cabinet doors. That was a pretty bad experience because we had to make three different appointments over the course of two months, so we got extended. I jokingly asked the manager if they were going to make up for the delay but there were no courtesy calls after that. If a friend would ask me about Closet World, I'd tell them not to fall for the 50% discount because the starting price is high and to just explore.

The installers came out the first time and one of the cabinet sizes was off and they had to do a build-out and they didn’t know they had to do that. So they came back on Tuesday and the people that came back on Tuesday did not know basically that somebody was at my house last Friday, so they came completely unprepared. And they did not know that they had to do the build-out either. They built most of the cabinets and then they had to come back on Saturday and finish the job.

And then on top of it, one of the shelves was actually not there and they were supposed to mail me the shelf. I emailed Alice and she was supposed to get them to send me the shelf and I still haven't seen it yet. Also, their cost was a little expensive. They gave great discounts and my husband was hoping it was going to be a little cheaper than it actually was.

The interactions with the designer were very positive. The competitor also had a good designer, but the designer from Closet World knew her products, understood our concerns we would raise, listened to them, and then gave suggestions which we were able to discuss to find the right solution. Her experience helped us. The interaction between the designer and the installation team is where they need help. The installation team came out and the installation took about four days which is more than I had anticipated.

I would have liked to see the installation team do a better clean-up of the areas and also removing labels from the cabinetry and shelving. But with regards to installing the product and doing their job, they performed adequately. Now, they had to subsequently come back and finish some of the other work and there was a mix up here. They said, “We'll do your cabinetry and your water heater. Your water system, we'll come back and send somebody else to measure.”

The designer measured it. The day they were coming out to do the final work on this water system, the guy said he was not doing the water system and only delivering additional shelving that we had ordered. So, I've called the installation department. It took another week to get it. The installer came for the water system and he was very good. While he was there installing the water system, another Closet World truck showed up to do the water system. It seems that two orders were placed. They had a lot of challenges and they’ve had a really big sale, so they probably had a lot of work, but at the end, the installation was done correctly. It did have some manufacturing defects on some of the doors. I bought the top-of-the-line door, but I'm hoping that they will take care of it. They promised and they kept it.

I ordered some additional shelves but they were missing a part that goes around the front of the shelf. We asked them to replace that and the two doors. They promised that they will do it and hopefully, I'm going to hear back. We're still waiting for those because we think it's a manufacturer’s defect. When I spoke with them, I said, “Okay. So, now that you've installed everything, can I get a customer service department so that I can talk about what I think a manufacturing defect?” And he said, “No, you show the installers.” The installer took all the notes and we're waiting to hear back from them. Joe from their customer service department did call me but I haven’t heard back as to when they're going to replace those doors.

If anyone asks about Closet World I would say "first of all, make sure you got the right designer. Second of all, you need to talk to a couple of companies because each designer is different. And then, once you feel comfortable with the designer, that the designer has met your needs and you're reviewing the plans, make sure you really know what the plans with the installer at that." Follow through is also required.

The color was fine though. Also, they told us the closet was going to cover the vent and it didn’t. When mom asked the installer about that, he told her that it couldn’t be cornered off all the way so that the doors wouldn't get in the way with the hanging. The designer didn't really fully explain that to us and told us that it was going to be perfectly cornered off and it wasn't. There was also an issue with the backing. She made it seem that I didn't need any more suppose to because I have cedar already in my closet. But I didn't realize that it wasn't going to match the closet they were putting in so it didn't look complete. They also didn't corner off like she said they were going to. Bottomline, it wouldn't be great for others to go with Closet World. I'd tell them to do more research, check other places and ask more questions. In my case, the designer showed me a picture of a closet, and what I got was not what she showed me.

After she gave us an estimate and designed the plan, she was very sympathetic to the cause that we wanted, to keep costs a little bit minimal. She reached out to her manager several times. It was during Black Friday when we had it done, and he was able to give us a total of $600 off the original price that she had given us. I'm really happy about that. She was also really hands-on. She gave us a cellphone number. She replied to any questions or any comments on the day of delivery.

They sent one person over to build both closets, and he said he wasn't going to be able to finish the job in one day. When I called the designer, she assured me that he would, and they contacted someone. That person came to help the guy, and it was finished in a day. We were expecting a baby, so we wanted the baby's room to be done. We had custom shelving and wall hangings and stuff installed. We put up the board and hung it, and divided the space and stuff. We just wanted to get as organized as possible because with the baby coming, our closets were out of control. We told them that if we wanted to make it prettier down the line, we would call them and do it.

However, the person who came to install was not informed that we lived in a high-rise building. He came unprepared with dollies and tools to transport the material upstairs. Luckily, our building had a few dollies, so we borrowed one from them. It helped transport the boards and the wood and stuff up to the apartment. He needed some sort of transportational tool to help him move the boards back and forth. That would have made his experience and my experience a lot easier. But other than that, the overall experience was great. If I were to get another closet redone, I would definitely reach out to Closet World.

I had Closet World install a closet at the the pantry, like an oversize closet all the way up to the ceiling. And then another separate closet, which we use as a pantry as well. I love the designer. She point out certain things, makes suggestions which would look better and she gave great suggestions, which I believe I didn’t get during the first time I had Closet World but this time I kind of know what I want. And she points out the pros and cons. She let me make the final decision.

There was one installer that came out and I thought it would be better to have two installers. It seems like the door itself was really big and heavy and he could’ve used a help. The first time he installed it one of the door was incorrect. They were unable to change it because they can't flip it. They have a design in the front of the door so they called it in and then they said that they're going to have to reorder it and then come back out and reinstall that door. Any little touch-up that I needed was done in the second one when they come back to reinstall the door correctly.

Needless to say, the installer came out but he didn’t have the closet doors, and he knew nothing about fixing the threshold. They were out there adjusting the size of a shelf that was on me. That had nothing to do with their installation. But that’s why he came out. I had copies of the paperwork and they charged my credit card for the deposits. My designer called several times and talked to them. I sent long emails but nobody can find the orders. Things show pending but they don’t know what the situation is. They don’t know why it's not showing up in their system and they do not call back. I must have spent three hours on the phone trying to get somebody to tell me, “This is exactly what we're going to do and when we're going to come out.”

One day, they were supposed to come out, and they never even did. It's two small closets. I shudder to think because I have always used California Closets in the past. This is the first time I've used Closet World. This is my son’s townhome and the previous owners had used Closet World in one of their closets, so I went ahead and used them as well. I figured since they matched, they won't touch somebody else’s. However, the way they screwed in the threshold and the door jamb was awful. I've done over 15 closets over the years, big walk-in ones, not little tiny shelves, and I've never had this ever. The threshold is bronze, and the screws are like metal. They did them into the door jamb instead of into the floor. That’s where the doors hit when they close. They didn’t do it right.

I started with the silhouette doors in November because those take weeks to get in. Now, it's like we lost them. Then it showed pending and they charged my deposit for them. They have no idea what they are, and they don’t show up anywhere in any of their paperwork, nothing. I had the drawers but the depths of them were too big, so I paid to have them come out and make them short. That was at. At the same time, they were going to be doing the other closet doors and repairing the threshold. The installer knew nothing about that. He'd set up and just fix the drawers. Supposedly, they're going to be out on the 23rd to finish this up. I'm not entirely sure that they understand what they're out there doing.

I have envisioned them not having a whole threshold but them taking out the old screws and putting cement straight into the base, and leaving the one as is. I could be wrong but I don’t have clarification on how they're going to go about fixing it. They keep referring to the closet doors as mirrored. I realized that’s probably more common. Every single person I have talked to keep saying, “Your mirrored closets.” I keep saying they're not mirrored, they're a silhouette. You could imagine the alarm dogs going out. If this is the first thing everybody come to and I have to keep correcting them. Are they going to show up with mirrored doors? I talked to probably a total of 6 people, customer service, installation service, etc and none of them could do anything or understand.

To be honest, I was literally three hours away from calling American Express and disputing the charges because this is ridiculous. The guy called and said, “Well, we show you scheduled for the 23rd.” I was like, “All right. Do I wait and see if this comes through?” That is exactly at that point that I had just said, “Not happening.” I'd tell others to find another closet company.

After I came back home, he was already done and he had left. I checked and the chip was there. When he hung the unit there and tried to add some all together, I could see the line between was not fully covered. But I let it go too. Then I tried to see if I can move my things in the garage but when I touched something, there was dirt and something black, like oil. Then I had to clean. One or two areas is okay. Sometimes their hand or the rack gets oily but it kept going on. He never cleaned for me and he left everything. I had to pull everything out and go clean every shelf. I was not happy with his service at all.

He also left four extra shelves and I tried to put those in but I couldn't because he didn't give us the wide bar in front. The shelves he made were very far in between and I wanted to get the smaller shelf but I could not use those shelves because some were covered and some were not. They should give their customer four extra shelves so we can use it. Otherwise, why would they give those to us for?

Closet World is too big and too far. When you have a problem, you have to call on the phone and nobody shows. I regret it and I should have called the local one. But he had come right after I decided on Closet World. I like that they're local though. When you need them, they're there and it's a lot easier. I should have used them to support the local as well. Plus, he knew more because they have a small company.

The installation guy was great but the second guy who came when the other one was almost finish was not quite as good but he was adequate. One drawer had a chip in it. The top drawer wobbled when you pulled it out and push it in like it was going to come off the track. And there was dirt on the drawers, on the sides. There’s a strip of laminate around the edges of the outside of drawers in that area there.

When the package came it was all full of this black kind of particles around the edges of the drawers and it was wrapped in plastics and it was inside the plastic. I don’t know if that’s packing stuff they sprinkle on or what but it didn’t clean out of the groves. So they’re coming back out to replace the two drawers and to take a look at the debris and dirt in the drawer’s edges.

The only thing that was frustrating was the voicemail has not been set up for a salesperson or designer. It’s been several weeks that I was trying to get a hold of her through calling the main board because I couldn’t find a card. I couldn’t get a hold of her because the receptionist just said, “Well, I guess her voicemail isn’t set up yet.” And I just called it again because we have another closet that we wanted to do. And we called her about a week ago and it’s still wasn’t set up. If I had her cell number that’s fine. But it was the going to the main office. Also it would be nice if the salesperson really has a phase where the clients a few days after they installed, ask, "How did it go?" “Do you need any follow-up?” “Were you satisfied?” Because we didn’t know who to call for the problems that we were left with. It took us a while.

Closet World recently installed my China cabinet. I ordered the pants hanger as a center part to this three unit dish cabinet thing for my tablecloths, and it was going to work wonderfully. It said about 14 inches and that’s what our cabinets were. There was no question that this would not work and we were both very excited that I could have a hanging unit for my tablecloths again. When the installer, Felipe, had it installed, all of a sudden the door wouldn’t close on that particular cabinet. The hangers were 18 or 20 inches wide.

Mark came right there with us because he was very excited to see the finished result as he’d never done a China cabinet. It really is impressive because we were able to blend it in with the kitchen cabinets. The real disappointment was that Mark had always been under the impression that we could put this hanging rack in and Closet World doesn’t make a smaller hanger to accommodate the 14 inch cabinet. The problem was on the people approving this. The hanger size was not a part of the catalog that I had sitting in front of me. That was not advertised correctly. I would give my all to have that pants hanger in that cabinet, but I have no way of getting hangers that would work it. Had I known at the very onset that this isn’t going to work, I would have ordered whatever the next width was to accommodate the hangers for the bottom part of the cabinet. But other than that, everything else is perfect.

They did our whole walk-in closet for our master bedroom. They also did a bunch of shelves and the designer did a good job. Nothing’s perfect but there was a couple little things that I would like to have fixed. I think it was the molding around the top that I wanted done and a couple other little areas that I wanted touched up. I looked around and said, “Hey, can you fix this, this?” They didn’t wait two weeks or three weeks to put the molding on. They came back the next day and they fixed everything.

And I remember I really wanted oil rubbed bronze stuff and it was like an extra $600 and some. I was like, “Whoa! That’s expensive," just to switch up to oil-rubbed bronze. They lowered it for me to like $400 and I just signed up with them right then and there. We're going to have a baby in April so we're thinking about doing the baby’s room closets. We were really happy with them so we're thinking about doing more work with them. The experience and the quality was good. I'm really happy and I would totally recommend them.

The installers told me they were going to be here between 1:00 to 3:00. I took the day off from work and after sitting around all day, I got a call at 4 o'clock that Friday saying that they were behind schedule and that they couldn't come out. I was upset and I told them that was ridiculous. But they said there was nothing they could do about it. I had already taken everything out of my closet and I had to go all weekend with everything out of the closet. Plus, I had to take another day off work the following week.

When they finally came for the installation, the one who came out was not the one I spoke to who said they were behind schedule. The guy who came out was professional. He did a good job and cleaned up. But I wouldn't use them again. For the money I paid, I thought I was going to get a lot more of a difference inside the closet and it was not worth it. They were way overpriced and I was not happy with the experience.

But in hindsight, it was kind of weird and it does not make sense. They send the same coupons all the time so I'm sure their "50% off," is not necessarily 50% off. I've had closets done before. We had one walk-in closet that we only had two sides done and we paid over $2,000 for it. I'm like, "There's no way that's $4,000 worth of melamine." I do sales for a living and I should have known better. At that time though, I was seven months pregnant so I just wanted to get it done. But I initially intended to get three different bids from people. My situation turned into this really quick thing though. It turned into a situation where we were suddenly locked into the deal. It was really kind of odd but it worked for the designer.

The other thing is we have some issues after the install and I had no idea and that the designer becomes completely hands off after you sign the paperwork. If you have any issues, you are at the mercy of their install team. I contacted the designer because I kept on staring at our entry system and something did not seem right with it. So I had my husband measure and he said it was not centered. The divider down the middle was off to the complete end. My husband measured everything and said that none of the measurements were correct based on the design.

The designer told me that she was out of the loop and had nothing to do with it anymore. I thought that was kind of odd since I spent so much money. She said I had to go to install and that if I have issues with install to just escalate it up to the VP. We called install and I talked to the install manager the first time. It took four phone calls and emails to finally get them to get back to us.

I remember the install guy asking me questions about the measurements and I told him that I had no idea and whatever was in the paperwork, it was what the designer and I designed. There were a bunch of things that got changed on that. We didn't have any issues with the closet install except for some reasons, they didn't run like a bottom shelf. And the way they ran it, it was kind of funky. We questioned them on that too. They will be coming back out next week to hopefully fix everything.

Overall, my experience backs my theory of getting three quotes and to make sure to have the designer in the loop. If you designed something with the person and the measurements are completely wrong, I don't know how the designer is still not be involved. But other than that, the closet is functional, it works and it looks nice.

For $4,000, my impression is they’ll try to cover it up. I could have bought two pieces of high end furniture for that amount. This doesn’t look like completely high end to me. I’m not satisfied. If the prices were made clearer to me, I would feel more satisfied. The ad said 50% off that was why I called them. But when the designer did all the estimate, it was not clear. I didn’t have the cost of each individual items. So that was kind of misleading. I couldn’t figure it out, and I felt ripped off. I would have been better if she had said, “Here’s the cost and here’s your 50% off.” It was overwhelming when they first come out. They did a design and said, “You need this, you add this, take this away.” I didn’t know what she was talking about.

The wall basket doesn’t slide easily. When they installed it, the installer didn’t put it like the picture. So I called the designer, and she said to take a picture of it on my phone. I didn’t send it to her yet. I’m just going to leave it alone if it doesn’t look bad. It wasn’t what I chose but it still looks okay. Also, they didn't put the valet rod and the hamper basket. They put a wire basket and two rods that weren’t supposed to be in there. But the installer didn’t know what to do because it wasn’t spaced properly. I pulled out my receipt, and she wrote in there what I wanted. So they’re going to change it.

The installer wasn’t friendly. He was kind of nasty to me. When I told him I was supposed to get these other things, he said, “No, you’re not. You’re not going to get it.” And then he got mad at me because I said they didn’t make it like the picture. He was nice in the beginning and he knew what he was doing, but then he got a little irritable. He called me earlier in the week and said he put the order in but somebody cancelled it so he had to order it again. So the final stuff should be in by Friday. They’ll all come back and install it.

We had two master bedroom closets done, as well as a pantry and a laundry room. The installation team was prompt and efficient. I appreciated that people showed up when they said they would and it wasn’t a four-hour-window-we might-stop-by type of thing. They came down multiple days because of the size and the number of rooms we were doing. They did a good job of communicating and cleaning up. The project was completed after two full days and they were able to take care of everything without any follow-ups, so we were happy overall. I would recommend Closet World for the quality I was expecting and for the price we paid. We've already done that a couple of times.

The designer was great. What was a little awkward was when she ended up calling the boss to get the number approved. She ended up putting me on loudspeaker so I could hear everything he was saying, which I wish she hadn't done that. But ultimately, I ended up hanging up a few times on them, just kind of work with me just on my budget, and from 1200 I got it down to 900, which was our original quote. I am going to get my other doors replace, hopefully by them. I was told that they would end up contacting me, and I'd negotiate the same type price, but they haven't called me yet. Nevertheless, I would recommend them.

My only concern is when people enter your home they have to be mindful of people’s floors. I did tell the Closet World people over the phone that they needed to bring some booties to put on over their shoes because I didn’t want that on my floor but they didn’t bring those. That kind of irritated me but they did have some little tarps in the car that they put down which worked fine. Also they dinged my wall right in the middle with a big gash so I had to have that repaired. But other than that they did good. They came back out because they didn’t do the little corner things that I wanted on the bottom. They were very responsive and they took care of everything quickly. Although it wasn’t all done that first day once I brought it to their attention they immediately took care of it.

I wanted to change the spare room into a closet. I had a closet already in that room because it was originally a bedroom. The big challenge was to coordinate the already existing closet 'cause I didn't want to knock that closet out in case I needed to change the room back into a bedroom. Amy, the designer, came out and she did the whole closet design for me. She put all of my shoes into the already existing closet. And then from there, she designed things for my clothes. At that time, I liked a little island but she said that based on what she saw, I didn't have room for an island. I have too much crap so I called her back and told her that I do still need an island. She came up with a little design for my island which is coming today. Whenever I had questions, she returned my calls. I'm doing two other closets with them again so that tells how happy I am.

My husband was working from home that day so it disrupted his schedule. It also took up a lot of my time. But in the end, it clicked and the drawer was exactly what we were saying in the beginning. The guys who installed it were fast and good, too.

Then we needed some shelving in our master closet. There was already some shelving in there and we didn't want to mess that up. We wanted it to stay in place and we just wanted them to build under it to add in some shelves and hanging space. We kept going over that with the same gal trying to make it clear to her. When she came out, she measured in the beginning then she didn't come back. We were communicating by text, telephone and email, and she didn't always respond right away. So it took weeks to finalize and when we finally got there, I told her I wasn't sure with the measurements. But she assured me all the time that the order would be more than what we wanted.

When their guy came out, he did the job, but the closet didn't end up like I told her. They messed up our top shelf so we lost our top shelf that we wanted to keep the entire time. They cut our base too much and it was an inch too big, exactly what I told her, so now there's a gap. I tried getting back in touch with her saying it wasn't right but she said there was nothing she could do. I called customer service, talked briefly with their manager for the regional area, and he asked me to send pictures and follow up an email. I've done that twice but I've heard nothing back. I also couldn't get any follow up and I didn't want to sit on hold for hours trying to get to that point. Now we're trying to figure out what to do and we're contemplating on contacting our bank. For what we paid and for the grief we dealt with, we're not very happy with them.

Their installers left screws and debris on the floor, too, and didn't clean up after themselves. They also removed some things so we have to paint the wall again and we knew that was going to look ugly but it's way uglier and raw to leave it like that. So, lessons learned, we won't be using Closet World again and I don't think my husband's going to go for anything like it. We'll just get a handyman to build some shelves next time. In fact, we had a pantry that needed shelving and we did it ourselves. We did not use Closet World for that because we got burned and it cost us a fraction of what we paid them before.

We also went through a few other companies. The lead times with Closet World was about three weeks, which was great because the others have six to eight weeks. They also had a promotion and the price was a lot better than others. I had Closet World install a master bedroom closet and some shelves in the kitchen area. The installers came a little later in their time window and then it got too late so they needed to come back a second time to finish the smaller portion of the kitchen pantry. But they did a good job. They were professional and cleaned up the area well. All in all, I'd recommend Closet World.

The Closet World designer was very professional. I liked her suggestions. It was really nice ‘cause she involved me. She gave me all the info. The installer did a great job, too. He was very professional and prompt. When he was installing one wall, we realized that one side was fatter than it should be and it was going to be hard to get in that blind corner. Sometimes it's hard that you do some stuff on paper. So he goes, “I think we have to make this a little bit smaller.” We looked at it and told him he was right. Nobody could have figured it out exactly. He came back and did that a week later, which was fine because it came out perfectly. I love what Closet World did. It was well-done and of good quality. They look straight out of Pinterest. They fit perfectly, and I’m very happy. They’re really awesome. I will recommend Closet World.

But the product itself and the materials that were utilized are probably under par. In general, they use MDF or particle board. We as builders understand that to be the lowest grade. However, it was something that the owner had chosen to move forward on so it was a little bit out of our control. But overall, Closet World is a great company. They're easy to work with, quick, and on time. It's a little bit pricier than we anticipated given the material cost, but from a service point of view, they're absolutely brilliant and perfect in that aspect. From service to installation to design, everything was fantastic.

However, when they did my first closet, they didn’t mention to me that the color of the particular wood used for the backing to the wall would not match the closet. Whereas in the pictures they showed me, everything was all matching up. So once they were done, it looked odd to me in a sense because the colors didn't match. I had the wood but I had a white wall in the back and I was thrown off by that. But when the second people came out, I knew about it and that issue was noted so everything matched. The second lady who was here also said that sometimes they don't always mention that to the customer because of the price.

The installers came out and without my knowledge they changed the design because there was a pull out hamper and it didn't work in the area that we originally planned on. They weren't able to complete the installation because they did not bring the hardware that was needed to install it in that different location. They came back out more than two times because the design of the pull out hamper was too heavy for the hardware. It kept breaking. A young man took over the problem and he handled it very well. He was very efficient and got it taken care of as soon as he could.

I had some issues with communicating with the company. When I first called to tell them that there was a problem with the installation, it took them a good 10 days before they were able to pass me over to somebody that took care of the problem. Once they did that, I had to make a couple of calls and after that they took care of it very fast. So, there was that interim of confusion with the person that apparently was supposed to take care of it wasn't there anymore and nobody realized that he had left that unattended. I don't think it was their fault entirely.

But despite the salesperson, Closet World has the best price and good quality, and it was what I wanted so we decided to go with them. However, when the closet came, the handles on the drawers were gold but I ordered oil-rubbed bronze. I had to stop the installation because it was not what I wanted and I didn’t want to pay for it. I called the sales lady and told her that she saw my house, and we both knew that it wasn’t the color that I asked. It was a bummer that she was acting that way. I also talked to the manager a few times that day, and he said, “We will get you the right handles although that’s what you ordered.” When in fact it was not what I ordered.

After a lot of going back and forth with him, he did get me the right handles for no charge and when they installed the closet, they were fine. But the design wasn’t absolutely correct. One of my main purposes was I wanted to be able to have all my shoes on one wall but they gave only four shelves on that wall. I called the company and told them I needed more shelves. And the girl that I called said, “Well, they’re $46 a shelf.” And I said, “Good because I need 12 more and I’m not going to pay $46 each for my little shelf.” So, I ended up buying them from the container store and they were $12 each. It wasn’t a very good experience and I would never use Closet World again.

Where do I start? No customer service what so ever. Once you sign the contract, they treat you like dirt! Today will be the 4 attempt to install my master closet. It all started with the salesperson who did not measure correctly and sold me a design that was not even remotely going to fit the dimensions of my closet. I found this out only on the first attempt in EARLY NOVEMBER, which I had to take work off from work and wait 5 hours as the installer was late. Then comes the realization that no one cares in this company what the customer experience is and if you want to cancel after realizing what nightmares are in store for you, forget it! Only way is go see Judge Judy.

I live in the customer service industry, this company needs from top/down a SOP protocol review, revamp, and people need to be fired. The rep said she had no power to help and disappears after the contract was signed. They forced me to deal with a very rude head of installation who did not care about my concerns, but just forcing the bad design and contract down my throat. His department displayed no synergy of information between the sales rep and his department and did not seem to care at all of the inconvenience this was causing. More importantly they have no idea how to resolve design conflicts, how to keep the customer abreast of issues/timing and you would think most important, how to make the customer HAPPY!!!

Two more attempts and much more time and energy from myself and my wife and still no apology, no attempting to make it right with offers of discounts or anything. Even the installers stated this was the worse install job he has been a part of in the more than decade and a half working for closet world. No apologies, no trying to make it right! I hope that today will be the end of this nightmare. I really do not want to waste any more of my time especially on this review other than to warn all potential customers to steer very clear from this toxic company.

There was a lot of miscommunication and problems with the order and pricing once it got away from the designer and into the company. There were a lot of hassles and follow-ups that I had to do. It took quite a while and they were very delayed. They were about three weeks off from when they said they were going to be able to install it. We waited a couple of weeks for the pricing to be approved because the one lady went on vacation, and then the manager guy lost the paperwork on his desk. The office seems to run a little disheveled but the designer and installers that came out to the house were great.

The rep made an appointment, came right out to my place, and spent at least a couple of hours measuring and going over my options. I told her what I wanted and she came out with a design and we finagled it a little bit because she was putting a shelf unit in the back wall in the middle and then two long hanging areas on each side which work great, but I told her the bottom shelves are not going to be used because I can’t get down there with my arthritis. I asked if we could make them as drawers and she made two nice, big drawers. They are terrific and I have got lots of hanging space. The place is pack-full of more clothes, along with some storage items and shoes, and I am still trying to shove a few more things in there. I am very happy with my system and with the way everything went.

We had a couple of delays wherein I got sick and had to delay the work and then the installer got sick. I was glad to see him when he finally got here and he did a fantastic job. He was very friendly and professional. He made sure that he cut the boards on the porch and that my doors were shut. He cleaned up after himself, including whatever sawdust was there. The rep was great and she gave me a good deal, which is a no-interest for a year. Closet World gave me lots of time to change my mind and that's one of the reasons I went ahead with the project. They were very on top of things and I have been telling everybody about them.

What we have is a basic closet but we were supposed to have the signature closets. They used really low-grade material although we signed up for an upgraded material. I told them it was not the right material and we didn't sign up for this. He kept working and said, "You know, I have to get paid by the end of the day, so I have to do it.” I told him that I'm going to talk to his manager, and maybe then they can figure it out. He said, "No, I'm just going to do it." They pulled our previous closet out without drilling it out so they made holes in the wall. It was so bad but we were really nice to them. We kept negotiating and working with them so that they could come back and do it again one day. But they just said that we have to pay more. So, we are paying $3,000 more than the original quote to get what we were promised in the first place.

The process has been more than a month now. I recommended Closet World to everyone before and this is the first time I've had this experience. We've had tons of calls, then the Closet World guys came in twice, and they're coming for final installation next week. The experience wasn't great but I hope they do a great job and have the closet finished finally.

A year went by and another designer, Lucio, called me and asked me if they want to set an appointment to do my closet. He came and took measurements. We went by promotion to panels but I didn’t know how small they were. My closet was huge and it’s wide. We had the design and he gave us the price and the financing, too. I put a deposit down and the balance for my design that I had 2016 that I had couldn't be used on the account because it was a new contract. They could only reimburse me which was okay with me. I waited for someone to reimburse but time went by and there was no communication. Lucio said that I speak to Martin, the man that was in charge of that. And so I spoke to him and he said not to worry and they would figure it out.

Time went by and still, there was no phone call. I tried to get ahold of Martin and they told me he was on vacation. After that, they didn’t want to do it. They said it went to the new closet and I said that that was my design and my closet and this was a whole different thing going on and the person I spoke to said that they would see what they could do. I spoke to a supervisor named Greg and he said that they could not reimburse me. I told him my situation and he said that they couldn't do it for me and it was going to the next closet that I redesigned with my designer.

He gave me an attitude and he said, "Gosh, this is awful". I told him that he had no sympathy or courtesy. I could undo my closet then and I was doing my closet again. I told him that there was lack of communication and I know that the customers should be right. I told him that I would not be referring anyone to them because of the way I was treated and he said, "Are you done? Are you done?" I told him that that was totally fine and said goodbye. After that, with all that commotion in the mail comes after the closets done, they reimbursed me.

In addition, we have holes in our closets. My sister lifted the shelving and turned it upside down because she was taking it to make it wider. She noticed there was a hole in the panel which we both did not see when they first put it in there. I just barely noticed that my closets were dented which we paid for. I understand that it's not perfect but the quality wasn't good and work was sloppy. On the other hand, the installer was really courteous, sweet and cleaned his mess. It was like his first time working because he wasn’t so sure what to do.

I didn't bother going back to them because I didn't want to do anything with them anymore. It would take forever and they would make a big deal. So we'd leave it as it is. Nancy came back and I told her about my experience about the garage. She was sorry for what I went through and said she would do a right job for me. I told her that the house belongs to my grandfather's brothers and sisters and that there are kids. When they want to study, they're going to see what was done in the house. The closet is nice but they could have replaced it because it’s not right to hide something and then just leave. My mother paid too much for what was put in there.

The people that I spoke to on the phone with Closet World were rude and I got a runaround from them. They were the ones representing the company and they were supposed to show that since what would make me want to refer other people to them would be how well they were and how they did a great job. On the other hand, Nancy is a good designer, courteous and compassionate. I would recommend only her because she’s been very great and understanding. I hope that the next people that they'll give me would be more compassionate, courteous or have a sense of heart and people whom I could work and communicate with.

And I have been dealing with a man who is supposedly a district manager for installations at Closet World in Los Angeles. His name is Roman and he's so careless, he doesn't mind letting me know he can care less. The only person to ever show up on time was the closet designer and I explained to her that I needed it done by Friday. She said it's no problem. A guy is going to come in and it's going to take one day to install the closet. So the guy shows up over an hour late. No call. My wife had to miss work because we didn't know when they're going to be here.

He did one of the rooms very horribly. I got screws sticking through the one side of the wall. He told me that someone measured it wrong and he can't install the closet in one room. He then called his supervisor, a man named Marcus. After that, he did another closet, so we're getting two done. When he seemed to be getting ready to leave, and leave everything hanging, I demanded that it needed to be done. He then told me he would call Marcus again and for a while, he was with someone else. He then said that Marcus is going to call me that night. But I never heard from him.

The guy who came out the first time never put down anything to protect my brand-new carpet. He left a huge mess all over where he drilled and hammered. Screws are all over the floor. He never cleaned after he was done and never said anything, like we're going to come back. Closet World then sent another guy out, but he doesn't have the stuff to do it either. And then the third guy came out, after I had to call and call, and call, and got hold of Roman. This third guy improvised, but he didn't have the stuff as well. He just did shoddy work, like they're trying to fix it as they go. But the stuff I'm complaining about is still not done.

Finally, I got Roman to come out. I showed him everything, and I told him that they have utterly failed, and also damaged my walls. I even showed him the nails poking through the wall in the other room. He then said that it's my fault, that my closets are so thin, and there's nothing to anchor to. I shot back and said that I thought I hired a professional closet installer. I also asked why it wasn't discussed on the day it was sold to me. In the end, he just told me to get a contractor to fix it and then send him the bill. All in all, it was a no call, no show for Roman after I talked to him. So I have reached out to Better Business Bureau, as well as Wells Fargo to make a complaint with their program. If you saw what they did, and how shoddy their work is. And then, to charge this enormous price is just sickening.

My husband is a pastor and we wanted our closet done before the first Sunday so he could participate in communion. And since he couldn't get to his suits, we just left things there. The people who came out to do my closet told us that we had to get everything, which was fine. So we started getting our stuff and packed it. It was all in the bathroom and stacked on top of other stuff. Unfortunately, the guys who came out to do my closet on the day that they had promised did a closet before coming to my house. I was looking for them early that morning and I even had to call several times to see what was taking them so long. They told me they would be there at 4:00, but when they did, they couldn't do the job because they didn't have the stuff for my closet on their truck.

I wouldn't recommend Closet World to anybody. They wanted me to pay upfront, which I didn't have a problem with since I knew I had to pay the remaining of the balance. There was some guy in the office that these guys were communicating with, and they were talking in Spanish, which we thought they should not have been doing because they were talking English at first. It was very, very, very unprofessional. They started talking in Spanish, and we felt that they were talking about us. The guy told us that he couldn't do the closet and that they were going to leave. So my husband got really upset and he called his lawyer. He talked to his lawyer and told him he could pursue it, unless he just wanted to forget about it. So we just left it alone, but we will never have Closet World coming into our home again.

There had been a little bit of an issue with the communication since I worked with Mike and Harry who schedules the installations. The actual two men installed the cabinets but when they left the first time they did the installation, they forgot to bring the two drawers that we ordered. I called immediately to tell Closet World not to charge me until I get delivery of the drawers. I even called to follow up because we still haven’t received the drawer then left a message to Harry and Mike but they charged my account the very same day. The amount was $3,300 and I got charged twice. I called them back and they were a little reluctant to reverse the charges. From the issues we’ve had, it’s better to double-check everything when working with Closet World.

Caroline, the designer, did a good job explaining their products. She brought a little sample case of what the actual material was. But, there were a few things I found out that were available that she didn’t tell me about. She didn’t tell us also that there was an upgrade option on the drawer guides I didn’t like. I found that out later through Craig and got them. Caroline would also tell me to call her for any problems but she referred me to someone else every time I called. I thought that once she had the sale she really wasn’t that interested in whether or not I was happy with what was going on. There was always a delay in her getting back to me so I finally stopped calling and dealing with her.

The crew who installed the closet were very hardworking men and spent a lot of attention to detail to make sure it was right. The older gentleman who was the lead guy did a remarkable job and was very meticulous. I was so lucky to have him but he only could work with what Closet World gave him. The closet was supposed to be installed the first part of October. We were delayed six weeks in getting the closet. They called to tell us that they would come early but didn’t happen so Craig made a third appointment. However, they didn’t have the ironing board and it will be done later this week. Finally, the crew had to tear the closet out and started bringing parts. They said the colors were mixed up right. Closet World had the two-tone closet and had it reversed. I told the installers not to cut it because it’s wrong and we had to reorder the parts that took weeks.

I called Craig and told him that something wasn’t right and the closet was not what we ordered. They were holding back and he offered me a $500 discount to accept it as is. I laughed since that closet was not the money we’re spending. Craig called back and offered me $1,000 off. I still refused. There was a section of the closet that we have clear boxes for our shoes and Caroline put it in the plan as 12 inches although she measured everything and we need a 16-inch shelf for this shelving. Craig said that was no problem and he can fix it. It was $130 upgrade to make it bigger but I felt that a company would have offered a discount on what we paid.

We waited long and had many mistakes plus I had a company coming so I need a phone call by Friday telling me that every single thing is here and it will be done when they get here between Tuesday or Wednesday. Craig called me Friday assuring me everything was there, however, I was very disappointed on Tuesday to find out it really wasn’t all there. All in all, I like the product and I love having the closet done more than I thought I would but I wouldn’t recommend Closet World to anybody with all their delays.

The installers showed up on time and were professional. They did what they were supposed to do and came back when they were supposed to come back, and completed whatever it was that they didn't have at the initial time of the installation. They did an excellent job with the measurements that they were given. The overall installation took nearly half a day and we were satisfied. We had a follow-up appointment because they didn't have the proper crown molding in their truck. So they came back the following week and installed it. Then we cancelled the backing that we were going to get, and ended up looking better without it. It would have looked cheap with the actual backing that we required in the beginning, and Closet World refunded us the money we paid for it.

The first time the installer came, he said that it was late and he was tired. The second time, the guy said that he switched his truck and his stuff was in the truck so, he won't be able to install it. Then, they came again and instead of drawers, they had flat shelves. If I pull the drawer out, everything will fall out of it. I showed them the picture and I said that I simply wanted just like my neighbor's. The manager said that it was wrongly made and to blame it on the one who made it. They then said they will properly make it. I’ve been e-mailing and calling him. It’s been over a week now and they haven’t sent anyone to fix it. I went with a more expensive company to install the pantry shelf rather than having a handyman do it.

Also, I spent several thousand dollars so that I would not have stress associated with it. I had already paid my contractor and he was going to install whatever I buy. The designer had a design flaw where I could not access my pre-existing shelves that were above it. She made a sale and then when I wanted to talk to the manager to correct something she did, she was nowhere to be found and she wouldn't return my text. I felt like it's just about making the sale.

When they came to me, they said they would have to charge me more to correct the mistake and I was furious. How do I know that they don’t purposely do it wrong so they can charge the customer later? It was ethically wrong. They should be refunding me for the number of days I’ve had to miss work and how many times they came late and canceled the same day. There was one time when I was waiting at 10 o’clock and they said they canceled it because the guy didn’t turn in the measurement so, they never made it.

I emailed Andrew asking when it will be installed. I have everything in email and their confirmations for when the people were supposed to come. I would ask the manager to send me an e-mail because I got canceled on or people would come so late and waste so many of my days that I would require of them to send me an e-mail confirmation and they would send me the e-mail confirmation but still they would either not show up or show up late. All this time, they came late for their appointments.

I was wanting to recommend them because my sister is redoing all of her closets and she’s doing several bedrooms. I’m very forgiving if they make up for it to make customers happy but they haven’t really done that and I still don’t have it delivered. It’s been five times that they tried to install it and we are still not there yet. I will not use them again. On the other hand, there was one thing that they accommodated me on with the designer. I needed to move one of the units somewhere else and they said they would include an extra piece without charge.

I called right away and customer service was awesome. They sent another crew over with another cabinet to replace the ones that have been disfigured, and they explained to me that there's no way that that type of cabinet could work. It took another week and a half or so and they resized the project, and we all agreed to it so they made good on it. I was not happy with the first installers because I gave them every opportunity to tell me if they had any problems. My walls were gouged and the floor coving was ripped so I asked them if they would glue it back together. All they told me was it was up there putting it in. It wasn't until they left when I got down on my hands and knees, and I was sweeping out the extra dust that had been left when I saw the gouging out on the bottom. I was so disappointed that they hadn't told me about that. I would've understood if they told me and then we would have known what we were dealing with.

One other thing, the original problem does not lie with the designer who listened to what I wanted, which was a cabinet to fit that space and measured it exactly to fit that space. That was a real disconnect between what was desired and what was possible. The two arms of this industry need to work better together because the customer can be educated but a disappointed customer takes really far in the wrong direction. They rectified it and they made good on it though, and I'm satisfied.

Nothing has happened. I called the salesperson and the designer back, and I was up to nine calls of, “Oh, this guy is going to call me back.” He hasn’t and tomorrow would be a month. The only person who has done anything at all is my designer. He has done as much as he can and said it was referred to upper-level management. That was about a week ago and I’ve heard nothing. I’m also happy with the cabinet although it needed minor adjustments. The experience is ruining a perfect Christmas and I can’t refer anybody to them because what if it was something bigger? It also made me question how long the warranty lasts. I also can’t even get anybody out there in a day or two after it’s been installed. But when they come out, I’m sure it will be fine and I’ll be happy.

Also, the installers immediately said that they could not do the cabinets with the way they were cut. The initial salesperson did not take into account that I had large beams in the ceiling and so they didn’t cut the cabinets for that. There were also electrical outlets that I had to tell the woman, “How are we going to address those?” I had to help her and then they had to recut some cabinets and rework the plan. That took another day and then the installer’s manager promised me that it would be done by the following day, and the following day they didn’t show up until 4:00. So of course it wasn’t completed. They had to come back, and every time they tell me they were coming, they never came at that time. They came much later in the afternoon, and they didn’t bring the right handles and so they had to come back a few times.

I could see from what was happening that Closet World kept calling the installers on the other jobs. Closet World really works the installers crazy hard, and I felt like as soon as the sale was done and Closet World had my money it was over. I went through their Whittier store. I called their company and spoke with the vice president and he had an attitude with me. My impression was once I paid and signed their paperwork, they could care less how it happened. If people are having the experience I’m having, the only thing that is saving the company are the installers. Whoever my installers were, they were amazing. They were hard working, had great attitude and they knew what they were doing. Without them I would have lost my mind.

If anybody ever asks me, I would tell them that I went to Closet World but I would tell them how horrible the experience was, which is a shame. I tried to work with them. They’re making too many commitments because they’re more concerned about making the sale. They’re not being realistic about how long it does take to install something and so they’re misleading the customer. Also, the woman they sent me was not at all qualified to measure anything in there. Whoever does training did not train her. They’ll eventually lose customers because it can’t possibly work this way. I like the cabinets and the installers, but not everything else.

After a week went by, I called her back nad it was then that we played phone tag. She called me at 9:00 at night, I had to get up for work at 1:30 in the morning. When we finally got in touch, she told me she got in touch with the builder, but she had not heard anything back. I told her that before she had to get in touch with a builder, she had to come and re-measure the closet since it was measured incorrectly the first time.

Instead of re-measuring the first time she was here, she said she'd just have the designer or somebody come in and do it. Nobody showed up though. In the end, we got the work done, a day or two after my original date to have it done. And a day or two before the installation, the sales lady came over and I asked her if I should patch the holes in the wall before the closets were built and she said there was going to be paneling over the holes. I thought of the old paneling in houses in the 1970s or 80s so I thought that my walls were going to be covered.

After the builder did the first wall, I told him that the sales lady told me that I was going to have paneling but I still saw the holes in my walls. I asked about the stuff that went on the back, But he told me that my paperwork stated that I didn't have it and he showed it to me. I texted the sales lady and she said that I had paneling that was buildout on the closet. She then said she was with a client and would call me back but I didn't get that callback. The builder though was very nice and professional and it took him all day to work on the closets. He didn't take a lunch or a break and he was as in and out for as he could have been. But in the end, I paid for the closets and it is what it is.

Closet World also trapped me in the refund policy. I had three days to cancel and the sales lady was supposed to call me on the third or fourth day but she never showed up or called. By the time she did, I couldn't cancel 'cause it was too late. So it had been a horrible experience and I'm not going to call Closet World for my other two walls. They could have a better communication or help the customer better understand what it is exactly being paid for. They didn't have a price list and the sales lady made it up as she went. I would have liked to see a hard copy of a price list because I think I overpaid for what was done. I feel duped.

The only thing I noticed was that it took me a long time to get them installed. By the time I placed my order, I had to wait about three weeks out and then I was going away so we had to make it further out yet. I booked it mid-October and I got it installed on the 19th of November. We were gone for two weeks. I asked if we could have it done before we leave but they couldn’t. It was made while we were gone. So, we had to wait another week later. They were really booked up. That was my only bummer, but it was worth the wait. The closet is beautiful and it was a very good experience, overall.

However, the color that we got was not the one that we chose and the material they used were already old. We had spoken to one of the supervisors and he tried to do some adjustments. He said that he'll place better doorknobs and he'll add shelves but I would have appreciated it if an extra door was done because it was a $6,000 installation but it looked like cheap wood and looked like a $2000 stuff. I really felt sad about that. I'm happy that the supervisor came down and talked with my husband about my husband's feedback but when someone is unsatisfied and you have really bad quality, try to make up for it by giving better things, not trying to be cheaper or doing it cheaper with the rest.

The installation team came when they said they would come and did the work without bothering me too much. The top and bottom measurements weren't the same so the parts didn’t fit perfectly. They had to order the new parts and it delayed the project almost a month. Because of the delays, they gave me free upgrades. Then once the right parts came, they repaired and nothing was done after that.

With the second design the designer said that there was going to be some shelves. But when the installer came and I asked him about those shelves he said there were none on his work order so he didn’t bring any extra. My wife was supposed to call to reschedule for them to come out and bring them. They also didn’t do the upper crown molding on it. So we're still missing shelves and the crown molding on our second design.

But the second time the installer came to put the second design he did bring that extra rack and he installed that but he couldn’t do anything about the holes. That’s something that obviously they won't take care of. The only thing I wanted was for them to bring those shelves and bring the crown molding. Those things are already paid for.

I told the rep what we wanted out of their service. I was open and interested in her ideas. But ultimately, my husband needed to see and sign up on whatever we agreed to because it was going to be his closet and she was good with that. I asked her some questions about the design and functionality of the closet and she said, "Oh, well, when I send it to the design team or the installation team, they'll measure all that out and figure it out." They will tell us if there is any problem. I was like, "Okay. Well, I really don't understand how that's going to work, but we'll just go through the motions." We got to the end, she had the plans, and she priced down. She called the manager and see if they can take an additional percentage off or ask about certain parts.

There were things that I asked her about and she said she didn't have them. Then, I would I find them in the magazine and I would dig into the page, encircling them. She was like, "Oh, we do have that," which I thought was weird because I feel I did a lot of the work. I didn't feel confident that she knew what she was selling and what the options were. Then, she wrote up the price and I needed all that. My husband came home later and we reviewed it. I went over the cost and everything. Then, she said, "Oh, I need to drop off new plans on Sunday." It was Labor Day and it was an odd day. I was, "Okay. I'm dog-sitting a dog and I'm waiting on the woman to come pick them up." She said, "I'll just put them in the mailbox." She came by.

I didn't review the plans with her in person, but a whole bunch of stuff was taken away. I still have the text conversations and I haven't gotten rid of them. I texted her as I went and said that I'm losing several things and why isn't the price changing. She's like, "Oh, you know, we'll deal with that. The prices are going to change because of XYZ." I said, "Well, that doesn't make any sense. You're literally taking hardware away from me. The price should come down. You literally have a sheet where you're twelve shelves at this much equals this much so if I'm only getting ten, it's only logical..." She said, "We'll deal with it."

If we didn't write a check by a certain time, we were going to lose that price because an offer was going away. We wrote a check with a date on it and she was going to come over and pick up the check. I called her and I was like, "Hey, where are you? I've been here since you were suppose to be here and you haven't came by." And she said, "Oh, I actually am in a training up in some other part of the state so I'm not going to be able to get the check. I'd get it tomorrow." I was like, "Okay. That's fine." We started losing confidence.

The plans had highlighter on them and it's supposed to be carbon copy. I'm like, "What did you submit?" Then, we flipped it over and the plans had been sliced together, like someone took a razor blade. There was scotch tape on the back and I turned them in to Closet World. I turned them in to the new consultant. I said, "What are we getting?" I texted her, which would have been the third business day, which means that we should have been able to get out of our clock. All we were going to do is request a new person. We weren't trying to be like, "Oh, we want to go with somebody else or do something totally different." We have no idea what is actually going to be installed on the installation day.

We went up through the chain, not to her direct manager. We went above that, the one that oversees all of the consultants. We had a horrendous experience with him. He was never in the office and he would say, "I will return your call back 6:00 pm." I would wait outside of the manager places so that I would not miss his call. He would not call me back and I left him numerous messages.

I am not resorting to calling his cell phone but I'm not going away. They have $4,000 of mine as a deposit and I have nothing to show for it. I gave him full timelines and I gave him copies of text conversations. Then, it was like, "Oh, he's been out for a week for training." I'm like, "The person that picks up your main line just told me that you were back in office on Thursday and now, you're out for another week for training?" He's finally calling back and he said, "Look, I'm just going to refund you your money." I was like, "Okay. That's fine." And he said, "But I want you to talk to her manager."

The manager called me and she just said, "I understand that this was handled completely incorrectly." She's like, "There's actually other clients that she's dealt with that there's some complaints. She's no longer with the company. We have some that's totally great. Would you be willing to give them a chance? They've been with the company for this long. They are one of our top sellers." I was like, "Yes, that's fine." I was like, "What are we going to do about the money?" She was like, "Let's have you meet with the consultant. If you're willing to work with them, we'll deal with the money. We'll either give you the check back or we'll take off money off of your final or maybe it will come out to be pretty similar."

She sent this woman over who was fantastic. She draws it exactly as we want it. The price is less, which should have been. She explained how the corners will come together, where there was going to be open space or there wasn't going to be open space. She did an amazing job. They ended up keeping my deposit check and I wrote a very small check upon installation to pay the difference.

I felt good about all that. Then, there was one thing missing. Like in the plans, we had paid for and written in that the top central was going to be lockable. We just didn't get the lock on the drawer. They're coming January 3rd and they offered to come earlier, but it's too close to Christmas. They picked the date and gave me a time. In my opinion, everything is resolved. But there was a month, where I was calling this guy, three times a week; sometimes two times a day, towards the ending. Between the manager, Mary and the original consultant, it was literally like a terrible experience. The manager above Mary was great. He gave options and I had decision-making abilities.

The installation guy was great and super nice. He did a fantastic job and I was super happy with it. The closet wasn't installed until early November. Part of that is just the lead time for installation. But the majority of that was been in limbo just trying to get this guy on the phone and get resolution and basically get him to take all the information from her and from me and say, "Okay. This isn't adding up." They definitely didn't offer me anything for this terrible experience. They wouldn't take an additional 10% off. It would have been nice if they had.

Also, there was a 40% off coupon which was a big incentive. In addition, the designer and the installers were great. The guys that came were very thorough and cleaned up after themselves. I was very happy with the service all the way around and I would recommend them.

The customer service beyond the designer wasn’t as good and we also had issues with the manager. My husband, who is a lot more diplomatic and patient than I am, tried talking to him and even that didn't work out. But, what really saved it was the designer. We ended up going back through her to troubleshoot some of the issues and she really went above and beyond and she took care of it even though her part was finished. We had ordered a certain colored door but they brought one having the wrong color the first time. And then, the second time they brought the wrong color again but they were trying to convince us that it was the right color even though we were sending the manager pictures of what was in our house. It was a lot of back and forth. That part was very difficult and very frustrating and that was definitely a bad experience so we went back through our designer and had her take care of it and she did.

In the end, they came back and they installed the right one and they installed it properly. The second installers who came were a lot more professional and more competent too because initially, the doors were installed crooked and the first installer was trying to say that it was our floor that was uneven even though the doors had nothing to do with the floor because the doors were installed higher on the unit itself. Their designer represented the company well because we weren’t happy with the process but in the end, it looked good. We're happy with that and we might do another project for our other room through them but we're hoping it will go a lot smoother than it was the first time.

We had our garage redone, took down the cabinets that were there and put in smaller cabinets with shelves. They installed everything directly but there was one small hiccup. Our water filtration system went unnoticed as one of the standalone single cabinets was being put up. The water filtration system box opens to the right, not to the front, so, we could not open it as the cabinet blocked it. But as soon as we reported it, somebody came over to fix it. Overall, my experience with Closet World was all positive. However, the contract price included moldings that would be installed but we decided that we’d not be installing them, and we haven't received the price adjustment for that.

I was a little concerned with the installation because Closet World's reps gave me a time range. And then, the installers showed up two hours after. It was not the installers' fault because they had a project to deal with and I understand that, but it was a little disappointing when I called in and they couldn't really give me an answer. So I was kind of stuck waiting in limbo a little bit. But besides that, everything was good. The two installers were very friendly and when I had questions, they answered them. Everything was done right then and there. And they told me how long it would take, finished within the time frame and cleaned up like they said they would. I would definitely recommend Closet World and I would also tell other people that if they wait for a week or two before the installation, they might be able to get a better deal, but they should also be prepared for the installers to be late.

Overall, they were very clean, courteous, picked up after themselves and they were timely. I'm very well satisfied and I would recommend it if you have a project. Call the design person, get their input, the proper measurements and utilize the full packet versus just buying what you think you want. Have it designed out and properly installed and you'll also be satisfied with it.

So finally on the third time, they got the top and the shelves right but there was supposed to be a backing which they didn’t have. They only got it right by the third time so I was a little concerned about that. Then they also gouged the wall and I have a brand-new home, so I was a little concerned about a couple of big dents. But I spoke to their installation head and he said to go ahead, have it fixed and send him the receipt which I did and which he should have by now so I hope they promptly refund that.

Initially, I was attracted to Closet World's 40% discount but it turned out to be not really a discount. My neighbors told me about this other company that they used that did not have a 40% discount but even with the Closet World's 40% discount, that company's built-in was less money. I've looked at it too and they did a very nice job. My neighbor and I both felt that Closet World's prices were raised and then discounted so I'm little disappointed in that. I was going to do an upper cabinet but now I’m debating whether to go with Closet World or this other company.

They sent one guy for the whole job and he was outstanding but they could have probably sent another guy with him. We were consistently told the job was only going to be a couple of hours but the poor guy was here the night before Thanksgiving from 2:30 to 8:30. He was racing around like crazy trying to get done but he still didn’t have everything to finish the job which was not a good deal for us. I scheduled the second follow-up to bring back the pieces they were missing and they were out here this past Tuesday to finish everything, and that time, two guys came. So far, everything’s good.

Also, I had called the salesperson to find out if we can just to have additional panels to put shoes, instead of the bar to hang our clothes and how much would it cost to just have the shelves put in instead. She said she can do it but they’re going to charge $100 just to send that out. I didn’t mind paying but it’s ridiculous to charge $100 with three pieces of wood that would probably weigh a maximum of 10 pounds. They need to make sure that they’d be more detailed on the front end.

It's now 10:32 am and a different guy showed up by himself - Johnny - (not Paul and his crew) without help, without all of the supplies (e.g. peg board missing, incorrect workbench top, etc.), and not all of the tools. This is not a 1 man job as the cabinets are too heavy and high for one person to install. I am completely DISSATISFIED! Still waiting for a call from Jerry, the install supervisor today, to let me know how this is going to be rectified. Of course, Joe, the lying supervisor, is nowhere to be found. BUYER BEWARE! DO NOT BUY FROM CLOSET WORLD!!

They also forgot that they were supposed to replace another countertop. They originally looked at it but they didn’t do it when they were doing the door. They had to come out again to do that and I had to schedule again which was horrible. But they came out, did what they needed to do, it's all back in order, and I’m happy about that. Also, Closet World's product does organize and the compressed board has proven to me that it doesn’t completely hang up. So, I wouldn’t detour somebody from utilizing them.

She saw everything we had and said we didn’t have what the normal Californian and San Diegan has. My husband has a big amount of clothes and we have a lot of stuff. Because of the weight, we had wired racks that were ripping off from the wall even though they were screwed on by a professional. She assured me that Closet World's racks would hold a decent amount of weight so that won't happen. It's been a month and we have had no problem. We did the custom shelving with three-tier shelving in certain areas of the master closet and it went all the way up to the ceiling. Most companies would leave about three feet open above, however, we wanted to utilize every inch of that space. We also added two walls of shelves and about twenty feet of hanging space. The designer measured my husband’s shirt and gave a lot of advice about certain things for myself.

After I had the designer come in and we booked everything, I looked at their reviews on ConsumerAffairs. I got a few bad reviews, but other than that, they were all great. I should have done before but I have no complaints. The installer who came out was very informative, clean, efficient and punctual. He explained everything before doing anything and he would ask if I was okay with what he did every step of the way. So that was also very reassuring. He was quick and finished in three hours. Plus, since I was there alone, he was very helpful in taking everything out. I also didn’t have time to tell him about the prior racks that we had in the home, but he took care of that. Overall, we had an amazing experience with Closet World. We're very pleased and satisfied with the work they did. We have also recommended a few family members and friends to them, and my mom got hers installed this past week.

The Closet World designer was great. Since I home-school, I really had a good idea of what I needed so I can visualize and measure just a little bit of what I could fit in that room. Then, she talked to me about what their options were. I explained to her that I didn’t need anything fancy, I needed more function than actual looks. Although, I didn’t want it to look hodgepodge and just thrown together. So she went over with me with their basics and then she showed me what other options I had if I wanted something nicer. I told her that I was fine with basics for the purposes of what I needed the room for.

And so she measured to make sure everything I wanted would fit and that they had everything even though it was not as customized as I thought it would be. They had set sizes for different things and so, I have about five or six inches where the bookcases go up to a corner. But, that worked out fine too because I have some things, like my son’s artwork, which I can’t put anywhere, but they fit in that little corner. Additionally, the guys who came in and did the installation were very knowledgeable about what they were doing.

The designer was concerned about what I’d originally wanted because of where the electrical outlets were on the wall. I understood her concerns about the way I originally wanted it because of where the outlets were, the file cabinet was going to be in front of it, and I wouldn’t be able to access those things very easily. So she drew it two different ways and I agreed to change it from what I wanted. But, when the guys came in to install, they showed me both drawings, which came as a surprise because I had already agreed with the second one. The installer told me that he thought he could do it the way I originally wanted and so I told him that it would be great if he can do that. That's what he did, he turned it around and made it work.

However, they were not able to finish the job the day they came and I scheduled it a month in advance so that was kind of disappointing. They didn’t bring all the materials and they are coming back this Tuesday or Wednesday. I also wanted keyboard things underneath the desk to free up the space on the desk and they didn’t have those. Nevertheless, they did a good job. Everybody whom I dealt with was very friendly. I was very happy with Closet World even though they were very expensive. Everything looks nice. It functions fine for us and everybody tried their best to do what I wanted. I would recommend them to friends.

Working with the consultant was wonderful but the scheduling with Closet World and dealing with the installers were a bit not what I expected. We have scheduled a day and a time and they kept rescheduling on us during the holidays. They were supposed to come at two in the afternoon on Halloween, and they showed up at six. Their vans were in our driveways when all the kids were coming and going while they were trick-or-treating, and it was a bit of a hassle for us. Also, I was a little concerned about how they installed the door as it was a little off. And them showing up about five hours later than the expected time was a bit of a disappointment. Customer service is key for me, and scheduling appointments and keeping the time and date are vital for a customer.

The only objection I had was that they left behind a mess outside my house. But to be fair, they probably couldn't see it because they didn't have a lot of lights outside and it's late at night. They were very nice and accommodating, and I was very happy about that. I'm also really pleased that somebody came back today to do follow-up. The only thing I would suggest is that they would make a point of checking around. They were still at work out there to cut shelves until about 7:30 at night and that was already dark so it's hard for them to see it. There were some trash the next day so I had to pick it all up. However, this was a very good option for the price and for the convenience so if you're looking at closets, you should consider Closet World like I've done.

I had them install a pantry shelving, a little desk area with a cabinet above it and an after-closet. Their professionalism and demeanor were fine and they cleaned up after themselves. But the installation of one part of the product was bad so I had to have them come back out and fix it and they tried to redeem themselves. So parts of the service were okay but other parts of it not so much. The company should make sure that their salespeople don’t look at things solely as a commission because that’s what I ultimately ended up feeling like and no customer ever wants to feel that way. Closet World should be careful of that. I don’t care whether they’re sending out their senior designer which is what they purported to be sending out to me or not but it just should not be that way. I won’t use Closet World again and I wouldn’t recommend them.

Another thing, once that project was completed, the designer never called to ask how everything turned out. They should check with their customers once the project is completed. However, she was great. She was very friendly and met us whenever we needed to meet her. She was also helpful and flexible. She worked with our schedules so we could sit down to design the new closet. The closet was also done when they said it would.

I took out the previous shelving that came with my home since I wanted to paint the closet. Once the painting was done, I could put in the new closet and it would look nice. I didn't remove the baseboard, however, they removed it and just left it in the middle of my driveway. Plus, they wanted to charge me $50 to haul it away. That was that for that project. It was a his and hers closet. There’s shelving for shoes and for hanging. However, it doesn’t feel like a $4,000 closet. It’s not even wood.

The last one to be done was the desk. On the day they came to install it, I luckily peeked in. The design wasn't working for me. It was too small and I wasn’t going to have any leg room. I can't even put my chair in there and move comfortably. They reconfigured it, but one of the desk cabinets was damaged and they had to replace it. The backing of the desk wasn't installed and they didn't install the updated chrome handle that I requested. The desk installation had three parts. When I was there and looked at it, the office did not look like it had good quality. It looks like something you'd get at Ikea for a lot cheaper. I called them and complained. Closet World had to come back anyway because the backing wasn’t there and they didn’t have the doors for one of the cabinets. Plus, there’s a couple of missing pieces.

They were very rude and were not very courteous, and they said, "No, we're not going to start work until it's completely empty." So, she said, "Okay, fine. Then, you know, let's schedule another day." We scheduled another day that was my day off and they called on Monday to confirm that the appointment was for Thursday, which was the day I scheduled. And on Tuesday, they called saying the appointment was on Friday. I said, "No, I scheduled on Thursday," and they said, "Oh, we don't know how the appointment changed," although I did not change the appointment. So, I had to reschedule Friday again because they changed on me without my consent. I was very upset and I called the manager, and they said, "Oh, the installation manager will call you, he's in a meeting. He'll call you one hour," but he did not call. Then I called again, they said, "Oh, he went to lunch. He'll call you when he comes back from lunch," but he did not call me.

I called him again next day, "Oh he's not in the office yet." So, he never called me and then I tried to speak to somebody who's the manager, and then they gave me another manager. He said, "Oh, I can't do anything. I can just schedule another appointment". So, he scheduled another appointment and I emptied the whole garage and waited for them to come. The guys that came were courteous and did a good job. But overall, I had a bad experience with Closet World and I would not recommend them to anybody. It was very frustrating because I had already paid them so I wanted to get my work done. If I had not paid, then I would have canceled my order or I would have gotten it from somebody else.

Their installer did a good job installing the units but the guy came with all the stuff all by himself at 11:00 am and didn't leave until 9:00 pm. I'm faulting Closet World for not stepping adequately because a second guy would have cut that job in half. He was so tired after because he had been on a job before he did ours. He then had to come back on his own initiative and fix a couple of things since there were some fillers that need to be done as well as some detail work. He did touch-up, which he came up on his own, and did it very nicely. I also ordered an additional shelf which I didn't think of when we were doing the original product. Lily arranged it, and I got a call from the guys at Closet World and they dropped it off at no charge. Unfortunately, the hole was drilled in the wrong place so we had to do it again. The whole project took three weeks from inception, and they're still going to deliver another shelf back to me, which is fine.

They did a follow-up call with me to see how everything went and I said, "Well, everything was good like the installer did a great job. However, it looks like I'm missing a shelf". And he was like, "Well how many shelves do you have?" I said I only had five shelves, and he was like, "Oh, it's those shelves here that you should have had six, you paid for six." And so, they brought me out the shelf but I was unable to be here when they brought the shelf so they left it on my porch. So, $1000 later, I still have a shelf that's hanging out on the side.

They said I should just be able to slip it right in but I can't so it's currently stacked on the side of the closet because I'm unable to install it on my own. My husband and I both work full-time and we have a baby that's why we tried to get this done, and we have another closet pending but it's a matter of time. I went with them because their turnaround time was three weeks and everybody else was quite a bit longer. Now, I just want to get it done.

The designer was nice but she didn't design the closets properly and she didn't do the job that she said she was going to do. When the closets were done and I called to complain and asked for the closets to be repaired, the customer service people were rude and gave me a hard time, and they told me that I wasn't going to get what I asked for since I had signed off on the design and it was my responsibility that the closets weren't built properly. Then they gave me a couple of free shelves, which was their only solution, so I have to get the closets rebuilt.

The installation experience wasn’t great either because I was told that they would be there on a certain day between 11:00 and 1:00 but then, they weren’t there yet at 1:00. I asked, when they called me during the window, if they’ll be able to finish on the same day, and they said yes. They showed up but it was just one guy, and he had a third of one closet done by 6:15. And that was only because my husband, daughter, and son-in-law helped him carry all the panels upstairs. I was not happy and when I called them, I talked to Richard and asked him if the guy is coming back tomorrow, and he said, “We'll send somebody else out there.” There was no way the guy was going to be done. So, if it wasn’t for me complaining at least from what the possibility was, he wouldn’t have been back the next day. And so, he showed up the next day with a helper. And between the two of them, they got there by a little after 9:00 and were done by 4:00.

They forgot a couple of shelves so they brought me some extra shelves. I had actually asked for even a couple more but they forgot those but I'm happy that it was over. And then they didn’t charge me for those. If someone asked if I got anybody to work with, I would tell them that I worked with Closet World but I would also educate them because now I know and felt that I should have known. I should have been educated exactly.

Audrey was our designer and she was really nice. She drew up this whole thing and designed the closet. But the first installers said they couldn't perform the job because the design didn't fit our space. So they left and I called the designer. She came back out and re-did the design but it didn't have the double hangs right. The two corner pieces where the double hangs were supposed to go didn't go right to the ceiling. We went back and forth. The second install turned out well though and we're happy with the results.

Initially, my experience was not satisfactory and the head of the installation department was downright nasty. He sent me a drawing and I approved it but the designer went back and told them to change the drawing. But I had a very good experience with the installer and the designer. We had to throw our old closet out and now, we got a slanted ceiling and it was a narrow closet. We had double hanging shelves and shelves behind. It was a place for shoes and two double hang on either side of the closet. Some things also happened but we got it worked out. And it turned out that they cooperated and fixed it so that it was right.

Closet World is very deceitful and the only reason I shopped there again was because I was moving, putting product and clothing together and organizing. I was running really late before my moving in so I had no other choice. I had some garage cabinets installed, and although I wanted to have some closets inside, the prices were tremendous so I decided not to use Closet World again. I'm a very unhappy customer and I would tell others to never go to Garage World or Closet World because they're the same company and it’s a scam.

The original installers came two days early and called me while I was out of town and kept demanding a credit card. But I feel uncomfortable paying the full amount due without seeing the product. But they won’t leave until I pay. So I had my housekeeper go get a credit card and give it to them. And it turns out, they didn’t even pass the first install.

I called and they told me that my floor was crooked. But there were three mirrored panels here before that and all fit perfectly. They said it wasn’t their fault. I said, “How do you explain why I can’t open the doors wide enough to pull my drawers open?” They said they don’t know and that it’s impossible to cut the right size. I had three exact drawers that they took out and all I did was upgrade them to a different style. Then I called the designer and she was supposed to call someone and call me back. They never did. So then I finally got a manager and I said that it was ridiculous. They can see that when all three are put together, the middle one was diagonal. It never lined up a parallel. I will never use them again because that’s the quality of their work and they think that’s acceptable. They didn’t even offer an apology.

I'm not good at looking at numbers and plans and the depth of my storage was not very well explained, and when I called, they told me it was what is in my contract. And I probably was not paying attention, so I'm not going to push all the responsibility on them. The only thing is the company didn't do anything and told me that it was what I ordered and for me to have the cubbies that I wanted, it's going to cost me more. So they will have to come back and do it.

The installation took place three weeks after we completed the order which was a good timing but there was a little mix-up, which is more of my fault because I'm careless in reading my voicemail and I didn’t see the confirmation. Everything worked out fine. The men who installed were nice, clean, courteous and respectful. They did the installation of the two closets in a little over three hours. It was a great experience. We're happy and we're going to make some modifications in one of the closets to get more shelves for shoes. We'll call Amy when it's time for that. Although, we can do that installation ourselves and it's the matter of putting in more shelves and moving one other thing around.

The design seemed fine. Unfortunately it just didn't work out that way. He came up with the design and we agreed on the price. He ordered the materials and we got a delivery date. When they came to install the first time the installers re-measured to make sure that everything was going to fit correctly. The installer said that the measurements are incorrect and he's not going to be able to do the job that day. He then called his boss and said that there's a big issue. Since there were windows in my closet the shelving would have ended up in the middle of the window. The installer re-measured, went back and had the materials re-done. They came out to install the second time but there was still an issue with one wall. They ended up calling their boss again and he sent over two more installers that day.

There were three installers here and they installed two walls of the closet but they couldn't finish the third wall. It was measured wrong again. The whole thing took two months. It was a nightmare. They got it right the third time. When the third installer came he said he didn't understand why they did it the way they did but he made it work. It came out okay in the end. One of the installers mentioned to me that there are 12 inch and 16 inch shelving. That had never come up with the original designer. He told me that based on what I talked about it probably should have been 16. But since there were so many other issues I didn't want to start changing things and then fighting about the costs.

They knew that this was a big mix up. Even the drawers that were installed were really larger than I anticipated. Plus they wouldn't roll right on the ball bearings. One of the supervisors had called me to follow up and told me they were coming out to fix all those things. I was also asked if there were anything thing else they need to take care of. I mentioned the drawers to him and he offered to change it for a nominal fee.

I went ahead and had the rollers upgraded. It was somewhat disappointing that after spending hours and hours waiting for people to come and install things, they still wanted to charge me to fix the rollers. They had the best price I could find and all the people that I dealt with were very pleasant. However I wouldn't necessarily recommend them. In hindsight their designer wasn't experienced. Although he said that he's been doing things for 10 years it's truly hard to believe that.

Closet World did a fantastic job. However, I had no idea how pricey these things were. We spent thousands of dollars that I thought would entitle very good wood. But that was not the case. They used composite wood and eventually, composite gives in with time. But things turned out looking beautiful and I was very pleased with the end product.

But the person who originally came out for the measurements measured just a small shelving. When the installation guy came, he said that what was going to happen was that the rods were going to bend. So he placed an order for a larger shelf and had to reschedule for them to come back out, which was not a problem for me. It was a good thing too since the installer was supposed to come in the morning but he called and scheduled me for an appointment between 3:00 and 5:00. But he showed up at 10 after 5:00. After they got the correct shelving, everything was fine. They came in and within two hours, everything was done. I'd tell others to go with them.

The two gentleman who came in and installed the materials were excellent and very helpful. Out of all the people I talked to, those two were the best. They went out of their way to accommodate me if I needed something more or changed. They made shelves, but they also gave me the opportunity if I wanted to change that so I can put more clothes and hang them. The only reason I would not use Closet World again is because their charge was too expensive, but the installation crew was wonderful.

Closet World did my master closet and my designer was really good. When she came in, she sounded very experienced. I didn't want a white closet and they were offering me a good offer for the wood grain finish for my closet. So, I said "Why not go for wood grain finish? And it would look prettier." She was open to suggestions but since this was my first time, I totally relied on her and her expertise. She gave me a design but after the closet was installed, I thought that function-wise, if I would have made other decisions, it would have worked better. Now that I use the closet, I feel that we did not talk very deeply about what I wanted.

I was in the middle of shopping for my bed and other stuff for my house so I thought I would match my wood grain to my bed frame. I finalized the bed and saw the pictures in the manual that they gave us. From that, I selected a wood grain finish. When my designer came in, they were giving me a good offer for the wood grain finish for my closet but what came in was totally different from what I had selected so I was a little disappointed. I went back and forth with my designer and the reinstalling manager. It was an expensive closet and was really pretty but I had to redesign my whole bedroom all over again. And they were not helping me out in any way.

It was really frustrating. The designer told me that because of this mishap, they were going to credit me back some amount because this did not go the way we wanted it to go. But then when I raised that issue with the manager, he said that the designer does not have any right to say all that. I said, "See my closet is already here, you have done a good job. I'm not saying that the closet is not good but it's just not what I needed, what I as a customer had asked for." That was a little hitch in the whole thing and I was not happy with that.

The first installation happened. The repairing person came in and said that the first man did not do a good job with the dresser and the sliders that's why it was not functional. There were gliders in the drawers and because of that, it became so heavy that I could not pull the drawers out. Somebody else had to come in and I requested for those things wherein I just push it and it closes on its own. When they got that, it seemed like the first installer had broken something. The measurements were not right and there was not enough space. So the second person who came in here fixed everything and made it functional. The closet in itself looks really good and I would surely recommend Closet World to my friends, but I would warn them to be very aware of what design and what wood grain finish they are going for.

Although I didn’t realize that for the drawers that I had, I had to request it before in order to get the inserts for the jewelry and the locks and thought it was something I could’ve just bought afterwards. So they have to bring replacement drawers. I also was hoping to have a couple more shelves on one side. I requested them to have some new drawers put in on to the current closet and some more shelving, but I haven’t heard anything about scheduling it yet.