Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    Page 7 Reviews 835 - 1035
    Verified purchase
    Installation & Setup

    Reviewed May 30, 2019

    Closet World is a reputable company. I had them install the bookshelf that is custom-made and my custom-made closet. The designer is wonderful. And the installation was great. They had to come out for a follow-up appointment one time, which was fine 'cause I had to make sure that I got what I paid for. The closet has everything that a closet needs with the drawers, shelves, and the rods. It's very convenient and user-friendly. Overall, the experience with Closet World was phenomenal. The quality is top-notch and I like it a lot.

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    Punctuality & SpeedStaff

    Reviewed May 17, 2019

    I've had Closet World for almost seven years and I like the material of their product. It's not crushed. This last time however, the people who came weren't experienced. You get experienced people because it's about space and things. They have to understand what to do, and how high or how low. There was one mistake, so they corrected later on. But I wanna know what happened because the cabinet fell down. I put something on the bottom of it. I'm waiting for someone to come and see. Other than that, the quality is perfect. My experience with Closet World is very good.

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    Customer ServiceStaff

    Reviewed May 16, 2019

    Closet World had a big sale going on and we had just finished an addition with a massive closet, so I wanted it a little bit more organized. The designer did her measurements and came up with a couple of ideas. I shot up my ideas and we came up with what I have now. Then, the installers came and we went over the plan together. We had them install a combination of shelves, including a lot of shelves for shoes and folding my t-shirts, a lot of bars for hanging, and a hamper. They forgot to do something that my wife requested so we called the saleslady who came and they took care of it. The work was good and it doesn’t look cheesy. It was a good experience, overall.

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    Customer ServiceStaff

    Reviewed May 11, 2019

    I saw Closet World's design and it seemed they had some percentage off. I called them to see if they could get me some closet. The closet that was in my bedroom wasn't what I wanted because it was so big and it was too much on the weight. I called Closet World and they told me I had to remove the first closet. They came over when they were taking the measurement but they were measuring with the closet that I have and they were showing me based on the old closet. They said adding the new one would be nice and I believed them.

    They sent the technician out to do the closet and when he finished, he called me to come and see. The job that was done is not the job I ordered. The picture that they have is not the same thing that they do. The closet is so small. Whenever I hang the clothes, it's all hanging out. Also, they destroyed a part of my wall. He removed all the wood in my wall to put the closet in. It's so ugly. I called them to come and fix it or give me some new closet. They said that I chose this so they couldn't help me and that I have to pay extra money for them to come back and do it.

    I told them to just remove it. They left me with a messed up closet. Now, all my clothes are on the floor in my bathroom and in my children's room. They did the worst job ever. I have been waiting for them to come here and remove the closet that they put in my room and they said they cannot remove it. I've never seen people who cannot care about human beings. They just care about their money and they were just asking me I need to pay how much I owe them. And the amount of money that I have been trying to put out for them is a big struggle. Also, when I talk to them, they never wanna hear me. I'm stuck with the closet in my room and the walls destroyed. I'm trying to go to the Better Business Bureau and report them. I regret it more than anything. They need to return my money. I know some people out there can do better jobs with less money.

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    Installation & SetupCoverageStaff

    Reviewed April 27, 2019

    We had a closet done by Closet World and we liked the lady that came over. When we needed closets again, we called her. She came over and did a quote. She’s an expert and I love her. She helped us design the closet based on what we gave her. The guy who installed it did a good job. But there was a little detail that we didn’t like. There was a gap on the cement where the board was placed and a tiny little bit of piece of wood was cut to put underneath it to cover up the gap. It was not a good job and they should have cut one flat piece. But overall, everything was okay. I will surely recommend Closet World and the lady that came over the house.

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    Installation & SetupPunctuality & Speed

    Reviewed April 25, 2019

    The guys who did the installation of the two bedroom closets were great. They were fast and clean. Everything was great. It was done properly and everything was left very clean. I also ordered a couple of extra shelves from Closet World and that was done very quickly too.

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    Installation & SetupStaff

    Reviewed April 23, 2019

    We had two closets in the house done by Closet World. One was in the master bedroom and one in another bedroom. The designer we interacted with was super nice and very helpful. The installation was good and it was all done in one day. They moved up a rack inside the closet. The guys took a part, moved the rack up and then added a metal rod, but they didn’t paint it. They have left all the old nails and stuff in. I thought they would finish everything up and paint it for us, but they didn’t. We ended up doing it. I thought that was what we paid for.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed April 22, 2019

    We’ve used Closet World before for previous installations. I called again when I needed it. I looked into Container Store but the little mock-up that they did didn’t satisfy the need that I had like the one at Closet World. I got a wall unit installed in my living room with shelving and cabinets and then I got a wall unit installed in my kids’ room, which is the entire wall of shelves and a little desk and cabinets as well.

    The first time that they came for the installation, they brought the wrong size doors, so they weren’t able to finish the installation. They rescheduled for a second installation appointment but no one showed up. So, I called and we had to reschedule a third appointment wherein they came and did the installation. Other than that little hiccup, the installation was okay. I was asking the guys about some imperfections in the alignment of the cabinet doors but they claimed it was because of my floors rather than because of their work, so I just let it go.

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    Installation & SetupStaff

    Reviewed April 20, 2019

    We first had an estimate from closet companies and we liked the estimate of Closet World the best. We had them install a mid-range level, wood grain master bedroom closet which is 7-feet by 7-feet, and we had closets on all the four walls. The designer, Anna, was very good and helpful. She spent a lot of time giving us all the details and she also had many ways in which to customize according to what we had asked. So, it was a very pleasant experience. The installers were wonderful. They did the whole installation in a matter of few hours and they did a great job. We like the final product. The only thing was that we thought the feature of the closets where we hang our clothes would be bigger. But now, we’re getting used to it and there’s more space inside, so that’s fine.

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    Installation & SetupPriceStaff

    Reviewed April 19, 2019

    The designer from Closet World was very nice, really knowledgeable and very easy to work with. The quality of the 12 closets installed is very nice. It's better than my expectation and definitely worth the price. And those who installed these closets were pretty professional, and they kept my other stuff clean.

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    Punctuality & SpeedStaff

    Reviewed April 15, 2019

    I got 3 different quotes from closet companies and Closet World was not only the cheapest but I also like the person who came and gave us the estimate. The representatives were very nice, knowledgeable, and took their time to work with us and plan it all out. The installer was great too. We had our garage totally redone with cabinets all the way around. They also redid 3 of our other closets and put shelves in. The only problem we had is that one of the doors on the garage was busted. It wasn't made quite right so they had to come back and replace it. But otherwise, they were quick and efficient. We're very happy and we would do it again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 14, 2019

    I had Closet World do the master bedroom closet and a small unit in the garage. The designer I worked with was excellent. He did what I asked him to do and was accommodating in my request for changes. The people that did the installation were fine, except I'm still waiting for a resolution for a problem. I had the one in the garage pegged, installed above a desk and the peg broke material was mounted, flushed to the wall, which means it's unusable as pegged wood. You can't put anything in it, because the hole is flushed up against the wall. They offered to do that on the day that I left California, so I have to set up a new appointment. Despite that, I’m quite satisfied with everything and if I had to do another closet, then I would call them.

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    Installation & SetupPrice

    Reviewed April 13, 2019

    Closet World's designer was pretty good and their installation guy came in super-fast. I had them install two basic closets. Unfortunately, the installer removed a closet when he replaced with the new one but then he didn't repair holes in the wall from the old closet. I ended up having to repair it all myself at my cost. I'm very unhappy with the price that I paid for what I got. The designer made it seem like I was getting this Cadillac product but then once it was installed, it was something I could've done from Home Depot myself.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 12, 2019

    My mother referred Closet World to me. I had them do 2 cabinets that I have hung on the wall to match the existing furniture in my room. It was great working with their designer. She showed enthusiasm about the product, went over and beyond to make sure I was happy and she's very professional. What she didn't know, she went out of her way to find out and I appreciated that. Also, installation was quick, they did it in one appointment, plus the guys that did it were clean.

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    Installation & SetupPunctuality & Speed

    Reviewed April 10, 2019

    Closet World's designer had some good ideas. This is the first that I was interested in and she laid it out. I liked it and I had two closets installed by them. However, there was a bit of a mix-up. The measurement of one of the closets that Closet World designed wasn't correct. It was off by almost seven inches. So, their installer quickly did modifications on site. Overall, I had a good experience.

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    Installation & SetupPrice

    Reviewed April 3, 2019

    I Closet World you and another company come out with estimates. The other’s estimates were off the chart, outrageous. So once Closet World gave me the estimate for the same thing I had told the other company, their price was much better and more reasonable. I had them work on two, big custom closets. The designer we had had a lovely attitude about her that was inviting and made you wanna deal with her. The installer was wonderful too. He did the installation in one appointment. The only thing is, I realized just last week that there was one piece of wood at the bottom that was a little loose. Despite that, I'm happy with the service. I'm gonna be buying a ranch and a home within the next year or two and I know I'm gonna bring Closet World in to do a lot of stuff for the garage and a whole bunch of other work for me.

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    Installation & Setup

    Reviewed March 30, 2019

    Overall, I had a good experience with Closet World. Their designer was fantastic. They installed a closet in the bathroom of my daughter's room and everything about that process was good.

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    Reviewed March 27, 2019

    Wow. Never wrote a negative review before-but they were a disaster. Design was good, paid over $3000. 4 hour job took over a month and five visits. Chipped doors, warped doors, no shelves, no shelf edges, wrong size doors, mismatched doors. It looks like old used junk. They offered me $200 discount. Off to Small Claims we go.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 27, 2019

    I was impressed with how Closet World did my friends' closet. I saw the pictures and it looked really good. I decided to use them as well and then I got more shelving and racks installed, so I can hang up my clothes. Vicki, the designer, was good. She was helpful and she designed the closet very well. The only thing I didn’t like was that I wasn't informed that they were not gonna paint the area where they took off the old shelving. I had to spend money on getting that area painted. Other than that, I had a great experience. The installers explained to me a little bit about what they were gonna do and how everything was gonna look and they did everything on time. I’m really pleased with the work, which looks really nice. I would recommend Closet World.

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    Installation & Setup

    Reviewed March 26, 2019

    We worked with Closet World for their discount and they installed cabinets in our garage. Their designer was very good. Everything about the installation was perfect and I love the final product. However, everything is sitting in the middle of the garage right now. Still, if someone asked me about Closet World, I’d tell them to go ahead and go with it because we had great service. Years ago, they did our closet in our master bedroom too.

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    Installation & SetupStaff

    Reviewed March 25, 2019

    I felt comfortable with the Closet World sales agent that I worked with. The designer explained everything that I needed to know and helped pick out the types of wood that would match with the flooring and the closet itself. I had two closets installed in the master bedroom and the spare bedroom, and I like the layout of it in saving space by utilizing the space. The only issue I have is there's a gap in between the wood and the wall where the sides go up against the wall. I don’t like the way it came out because I expected more of a flush finish. Overall though, it was a pleasant experience.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 24, 2019

    I did two closets with Closet World - part of one closet and then another closet. The designer was the salesperson and Brandy was fantastic. But I had one thing that I was extremely dissatisfied about. I hired Closet World because I’m a widow and I’m here by myself. I asked the salesperson if the installers work for Closet World and she said yes. I told her that I wanted to make sure that I have a person who speaks English that I can communicate with since I don’t speak Spanish. When the installers got here, there were two guys and two of them spoke perfect English but the other one didn’t speak English at all. Then the two guys who spoke English were just helping the other one bring the stuff up and they were leaving.

    I told them to please explain to the gentleman that it had nothing to do with him, that I was sure he was a great worker but that I couldn’t speak with him and I didn’t want that. One guy told me that I could call him and he would translate. But I told him that wouldn’t work for me. They called their boss and the boss got on the phone with me. He said that there was nothing he could do but that they could reschedule my installation. I asked why couldn't one of the English-speaking guys stay and the other two guys leave. But he said they had a really big important job. So in other words, my job wasn’t important to them. They basically told me that.

    Then the boss asked what I wanted to do. I told him that he wasn't leaving me any choice. I was moving in a week and needed to get the stuff done. He said he wanted to make sure I was happy but I told him that, clearly, I was not happy at all. Then he said, “Well, sorry,” and basically hung up. Then his workmen started talking among each other. They ended up leaving a guy who spoke English and the other two left. They went against what their boss told them to do. But they did the right thing for customer service and I was extremely impressed by that. I gave them a big tip.

    The installer did a good job too. The closet looks very good. It looks like what I bought. It’s exactly what I anticipated it to look like. The whole installation was also very clean, good and tidy. However, I do have one complaint. I had wide drawers done and I’m hoping they would hold up but I don’t feel like they’re gonna last. They don’t feel solid when I push them back in. If I don’t do it perfectly straight, it’s wobbly. I’m sure it’s because of the length of the drawer but I didn’t realize it would be like that. I would’ve thought that they would put a little more stability inside the whole construction of it.

    But all in all, the salesperson was amazing. The installers, for stepping up like that, were amazing as well. But I didn’t feel like the management cared enough to handle the situation, even though the staff did. I just wanted someone who spoke English working in my house with me and the workmen understood what I was saying. But the boss didn’t really care and that’s the guy who’s supposedly making the decisions. His workers said, “Yeah, he’s not so great on customer service.” Obviously, he was not. Apparently, these guys had worked for him for a long time so they felt comfortable doing what they did. But if they had some new guys, they wouldn’t.

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    Installation & SetupPriceStaff

    Reviewed March 23, 2019

    I had previously used California Closets. They were very expensive, but I really like them. I wish I would have used them again because they were very good. But I was trying to do something that’s a bit less expensive because I was putting in closets that were somewhat hidden. I found Closet World online, and they come and do the assessment and give you the whole estimate. I had originally called them for one closet in my attic, like a loft space. It was a decent size job. Then while the rep was there, we decided to do my bedroom closet also.

    We had talked about two other spaces as well, so potentially, there could've been four projects. But I narrowed it down to two to keep the closets somewhat minimal. The designer that I dealt with was very nice and she was telling me all the capabilities and everything they could do, which included pouring out some information, like a demo. It was cool. But because I have sort of an existing structure, and they put in what she wanted to do, that needed to be removed. There was no discussion of me having to get a company to come in to do the demo so that they can enter, so I was thinking this was all done.

    She did all the measurements for the bedroom, for the upstairs space. She was the professional, and I didn't double check all of her measurements, as I should not have to as a customer. She said this was where it was gonnna come out and she would kinda put her hand. I said what exactly I wanted and that they were gonna do some for the attic area, gonna do the traditional closet with everything I want, and then off to the side, on the other side of the wall, they were gonna do space for storage bins, where I could insert plastic storage bins. It was a nice way to organize them.

    The guys came to install, and the first thing they did was go into my bedroom. I was then told that the design did not work for my closet space. The drawer couldn't come out, as it would hit the wall. The whole design was flawed, and it didn't make any sense. They told me that they don’t do demos either. So having determined on the first visit that they couldn't do my bedroom, I cancelled that order. We went upstairs, and then they had to leave that day because nothing that was arranged was correct. But they came back another time. In all, there were three visits with the installers. They were great, very nice and friendly, although they couldn't do their job.

    They did some installation in the attic, and when I came to inspect it, the closet part was fine but the knobs were wrong. I had paid for an upgrade, and those were incorrect. The doors didn't all shut perfectly, and there were a few little nicks. For the most part though, the design was fine, and it was what I had envisioned. But they had to fix their things. On the other side of the wall, the storage area/bin area was like a shoe rack. Literally, a shoe could fit in there. When we had discussed on what I wanted, and I had given her the storage bins to measure, I thought it was a joke.

    So I started dealing with their sales person to kind of rectify all these, and that was where the real nightmare began. The installers were friendly, and it was not their fault that the wrong stuff was ordered as designed. At first, he was calling me and emailing constantly. I was at work, so I called him when I could. But then it was radio silence, and from then on out, I got this feeling that I was definitely gonna get screwed. Basically, at the end of the day, I didn't get my bedroom stuff and the attic has never been corrected. The knobs and the little nicks got corrected, but for that storage bin thing, I was told that I have to pay way more. But it was the girl who measured it. Why would I have to pay to get it redone? Now this whole project has been dragged on for months when it should have been done in one day. The issue never got resolved, and I ended up paying for what I got done.

    Of the four things we were discussing doing, the two other jobs could not have been approved and done because they also required demo. Yet, the designer was trying to upsell me on those. I think there was a misunderstanding from the girl. She couldn't have been any nicer, but I don't think she knew what she was doing or what her company really did. The experience with Closet World was horrible. I would never use them, and I told everyone I know to never use them. I've walked away and I don't wanna put any more energy to get a refund. They suck, and I'm done with them.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed March 18, 2019

    I learned about Closet Word through the website and decided to go with them since they were accessible. Their phone number was there and I called them. Right away, I was connected to a live person to connect me with Closet Word's salesperson. Their salespeople are the face of the company. I'm very pleased with Regina, who helped me to design my closet. She was very punctual and reliable. If I have another job, I will give it to her. We did a pantry next to the kitchen, and two bedroom closets. This project took a few weeks and I'm very satisfied with the result. The installation was done correctly, and the person who installed the closet did a very good job. Closet Word's service was good, but the materials they used are from IKEA and they do not have it custom made. It's a lot cheaper though. But they could make it more affordable. They had the yearly sale, which was 50%, so it worked out for us.

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    Reviewed March 17, 2019

    The Closet World designer was great. She did everything she needed to do, although she was a bit more aggressive when it came to trying to sign the deal than she needed to be. I’m sure they work on commission. I don't necessarily know if she appreciated it when we told her that we wanted to hold off, and talk about it ourselves without her in the room. Still, we had a cabinet installed in the garage by them. It has only been a couple of weeks, but so far, so good.

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    Installation & Setup

    Reviewed March 16, 2019

    A friend of mine recommended Closet World to me. I had them do plain white cabinets in my garage. Their designer was great. However, the installers were a little annoyed as they didn't have more space to work with. They measured one of cut corner wrong so they had to come back and there were some coordination that got the installation delayed. Then, the hole they cut on the back of the cabinets where there was electrical wasn't done very great. It was like they sawed it off. But overall, the product is about what we expected.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed March 15, 2019

    Closet World has a really nice ad on the very front cover of the paper. I tried before with them to get an estimate on inside the house with some stuff and I wasn’t satisfied. I compared it to Home Depot and it was a little less but they couldn’t install it. It would be more expensive. I ended up having a neighbor friend install it for me and it was beautiful. The next time around, I checked Closet World again and went with them for a garage project.

    My designer was wonderful and I was very pleased with her. She was very thorough and she came back a couple of times to re-measure. She had it out the way I wanted it. But I don’t think the designers and installers talk to each other. The installers did it another way. The big thing was the platform. I was told theirs are hung and I figured out that’s attached to the wall somehow. But I wanted a platform underneath because we have earthquakes. The designer knew exactly what I wanted, and she put it all down on paper. It was all there on every single page.

    I asked the first installer when he was here if he wanted me to make a copy for him so he could have a bigger copy. He told me he had one but his was a shrunk down copy. The platform thing was not in his copy or he didn’t even look at it. But he knew something was up partway through. I asked if he was gonna finish the underneath and he said yes. In the end, he said he didn't put the one cabinet in as there wasn’t room. They'd come back Monday and install it. He asked me to sign all the documents. I was sick and I signed like a fool. They left afterward.

    But when I looked, there was nothing underneath. There was no kickplate. At the very beginning, I told the designer that I'm gonna be an old lady soon. I'm already 71. I wouldn't want to be bending over with a broom trying to clean the dust and the leaves that might go in from when I open the garage door. It was supposed to be perfectly sealed. They told me they didn't do it that way. Since the right and the left hand don’t talk to each other, it would be a good idea that the designers have some idea of what the installers consider and don’t consider. There should be no condescending statements like, “She doesn’t know what she's talking about. She's a designer.” That type of thing is not necessary.

    Within 72 hours, I called Closet World and I told them I had some issues. For one, their people were supposed to be here by noon, 10:00 to 12:00, but they showed up around 12:35. They were here until after 7:00 at night. It was a long time. I also told them I didn't want the first guy that was here as I didn’t feel comfortable with him. They sent somebody else that was really great. He installed the last cabinet. They couldn’t do the platform, though. We walked and talked through it. I'm ending up with legs and a fascia board for a kickplate. They're coming to fix what didn’t get finished and I feel good about it now.

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    Staff

    Reviewed March 8, 2019

    Closet World has done closets and garage storage for us. I was a repeat customer and their coupons were certainly an incentive. Their designers were salesy but they listened well to what I was looking to do and were flexible in terms of being able to put together something that worked for us. The most recent designer we worked with was a very delightful person but she was not very organized in terms of getting the designs and she messed up on the quote. The installers did a great job but there were a couple of things that needed fixing. They needed a bit of supervision but it was more of a quality control type of thing.

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    Reviewed March 7, 2019

    Closet World was a referral. At first, I really liked their designer. She's very nice. She listened to ideas and tried to work with me on price, so I just decided to go with them. I had two closets installed. They are a little bit of walk-in. The installation was okay, however, what happened after the installation has been a very frustrating experience.

    I'm still having issues because the closets were installed differently than what I had envisioned. Last month, I went and talked to the installation department. The installation department was trying to charge me extra money to try and get the shelves replaced. They sent me to my designer and I have been communicating with her for over a month trying to get the shelves fixed. She said she was going to speak to her manager regarding fixing my issue. It's been quite a few days since she last contacted me and now, I'm in the process of waiting for her to contact me. And while the material is decent, it's not bad nor the best material.

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    Reviewed March 6, 2019

    Closet World does a very good job in marketing their pictures. I got one of their printouts in the mailbox which showed a couple of pictures of what they could do in the garage or in the closet and it's pretty impressive. I had them install a closet. I worked with Joe and he worked really well. The closet looks good, but not great for $3,500. But the thing that threw me a curve ball was that I was under the impression that I could have on my side of the closet a shoe rack that would hold six shoes all the way across with no interruption and they couldn't do that. Joe explained to me that the way their shelves are made, they have to have a divider. So, I went with it and they did that. Now, I have three on one shelf and two on the other shelf next to it as opposed to six shoes all in one row. Joe made it all okay. He was good.

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    Reviewed March 5, 2019

    I am pleased with Closet World's product thus far. It seems pretty decent. Also, the representative that they sent out was amazing. But after that, it went downhill. There were several things that happened and I felt offended. When they first came to my house, the appointment was set for one day. I took off work but they canceled on the same day early in the morning. They reached my voicemail and I was like, “Oh, no. Are you guys really serious? Because now you're talking about a day’s worth of money?”

    On top of that, when they came the next day - which was a Saturday, they either didn’t bring everything that they needed or it was damaged. They also didn’t finish the doors. One of them had a scratch on it. I was very upset because I had someone waiting to help me put the garage back together. It's a garage so you have to put things back where they belong. I called the same day that Closet World canceled and I spoke to my liaison, Shirley. She was a sweetheart and I love her. I told her that I was a little disappointed about the no-show. But I gave her my credit card number and I told her not to charge that credit card as I was gonna give them a different credit card. She called the office and they said that when the installers come out, they are supposed to take the credit card information or ask for a check.

    They charged my credit card the other 50% even though the installers had not finished the work. That didn't make any sense. Why would they charge that credit card when I specifically asked them not to do that. I called Shirley and she was so kind. She tried to get to everybody as she could. The regional manager finally called me but he acted as if I was an inconvenience to him. He acted with an attitude. I told him about my experience and that what happened was not acceptable. I told him that he needed to reverse the money on my credit card because they shouldn’t have charged my credit card for 100% of the work when 100% of the work was not done. He said it wasn't a problem and asked for my credit card to reverse it. But that time, I left the card at home because I left it for their guys to receive payment because I wasn’t gonna be there. I told him that when I get home that night, I would call him.

    I called him that same night even though it was late. I left a message on his voicemail too. I called this guy so many times. It was ridiculous to the point I had to call Shirley back again. I told her that she needed to give me somebody that I could talk to to get something done because the guy had just totally blown me off. Not only did he not call me back, he never debited those charges from my credit card. I had to call my credit card company and told them to put a hold on the funds because I didn't wanna be charged 18% interest on $2,000 when I had not gotten the work done. But they didn’t. I told them that they were in trouble with me because they did not back me up. They lost my business.

    I pay thousands of dollars to my credit card and I did not want that kind of money on my credit card because it was too much interest. The regional manager didn’t care about that. I called him one more time and told him that I didn't want to go to people’s bosses but this was ridiculous. I asked why he was treating me that way. I asked for the name of his boss and within not even 24 hours, the VP had his secretary call me. I told him the same story. If this person who is the vice president took the time to have his secretary expeditiously call me back, there is absolutely zero excuses for this regional manager to have not called me back within these last several days. I even told him to email me and I left my contact information.

    I actually called Closet World's competitor, Closet Factory and I asked them about their procedure. I was told that they take 50% down and once they come back, they take the other 50%. But if they did not finish the work, they only take 40% then charge the other part once the work is actually completed. That was fair.

    I didn't have a good experience with Closet World and their protocol that they have by taking someone’s money and not have completed the work. They blow a person off when they're telling them, “Wait a minute now. You took all my money and you have not completed all of the work? You left an entire closet without a door, a face. And then this other one that you brought here, it was damaged, and I didn’t even realize it. And he had to replace that door too. So, how inconsiderate of you to charge me that kind of money and then don’t even dignify me with a phone call.”

    Shirley is a great representation of the company and so was the VP because as he took care of business immediately. But the in-between people need to be reprimanded. Shirley was the only reason I didn’t completely cancel my order with Closet World. I could have told them to get the doors off and to get them out of my house. I will not use a person who does not even give me enough common courtesy that should be given to any person. It was very undignified the way they treated me. I will never refer anyone to Closet World.

    In fact, they lost my business because I called Shirley back a couple of days later and told her that I was just looking at their website and I was gonna get some more doors. We had already talked about doing the second half of my garage before this problem ever happened because I was so happy with how my she took care of everything. She made the process seem so easy. And it should have been simple. It wasn’t even a humongous job because this is what Closet World does all the time. But I will not go back and use them again.

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    Reviewed March 4, 2019

    My experience with Closet World went well. Everyone I dealt with was personable, friendly, helpful and courteous. I had them install shelves, walls, top drawers, and a closet. It only took them about six hours to install it. Their designer was great. I recommended her to a friend who also made a purchase.

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    Reviewed March 2, 2019

    What we got wasn’t what we expected... We got our installation but what they advertise is false representation... There is work to be done beforehand and work to be done after that is not explained. I thought we were paying the price to have a nice closet completely done but that was not the case...so left us with work to be done.

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    Reviewed Feb. 27, 2019

    I liked Closet World's price and their advertisement for the personnel. So, I hired them to install closets and a sliding door in the garage and in my kid's room. Their designers were okay and the quality of their installation team's work is not bad. But when they came out, they forgot to bring the sliding door and the panel. So, we ended up waiting another month for those orders and until now, the project is not yet complete. Other than that, the closets look very good and I like them.

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    Reviewed Feb. 22, 2019

    I have used Closet World years ago and we liked their work. We got nice results and it was good value. Because we had a good experience with them and they have promotions, we used them again. The designer was great. The installation was also good. The guys were very professional and nice, and we fully trusted them.

    We ended up doing five closets and I appreciated that Closet World worked with me when I had to reschedule a bunch of times. When you’re building a house, things don’t always go as planned, and Closet World was really reasonable. Then, when something didn’t come over correctly, they were on it. And, they kinda followed through themselves. Also, the closets are just what we needed and they seem well-made. They're good value, too. They're perfect for what we were shooting for in the money we were willing to spend. Overall, it was a good experience with Closet World. I would recommend them.

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    Installation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 20, 2019

    Closet World is advertised all over the place and I liked the pricing that I got. I had them install two large garage storage units. The designer was very helpful, friendly and efficient. The installation team was great too. I had one bent door attachment, hinge, and they came back to replace it, and realized that that whole unit was not hung level, so they're coming today at 11:00 to rehang it. They're efficient, fast and friendly and I'm satisfied with the finished product. I was a little disappointed that they didn't hang it exactly level. But they discovered that themselves. I didn't even notice it.

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    Reviewed Feb. 13, 2019

    Closet World had a good deal going on. I had them install a basic closet with shelves for me in my master bedroom. Their designer was pretty quick and he knew what I was looking for. Also, their installation guy and his crew were professional.

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    Reviewed Feb. 11, 2019

    I had Closet World do closet organizers in two closets, and closet doors on three closets. The designer was great. He helped me through the process and explained what was available, and it was all good. He was sort of new, but he was fine in terms of knowledge. The installation of the system was great and the installation team was really nice. The only minor complaint that I have is that they were not totally clear about some stuff. They would have to take the system out, so I wasn’t prepared to have it painted. although they were expensive, I would definitely recommend Closet World. They did a great job, and it was convenient and easy. So, from that standpoint, it was worth the money.

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    Reviewed Feb. 6, 2019

    We saw what Closet World was offering, and we wanted to get an estimate from them. The designer was awesome. We were impressed with her communication. She was on time and willing to listen to what we wanted. And based on that, she was able to design the closet that we were looking for. We had a pantry and two closets installed and the installation was great. The timing was perfect. The quality is really good, too. The The gentleman who came in did an awesome job communicating, and did the installation at the time they said it was gonna take. He was also very clean and professional.

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    Reviewed Feb. 5, 2019

    A lady from Closet World called me, came to my home and provided me with good information. I trusted her went with their company. However, one piece was wrong. They brought it thereafter but then delivery took more than one month. Also, the they didn't have the color I wanted. Still, other than those issues, everything was as they told me. When people see Closet World's product, they will know it's of good quality.

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    Reviewed Feb. 4, 2019

    Closet World had a good promotion going on. I had two of my closets done in my place in Beverly Hills. It was very specifically organized to what we needed for the specific clothes, shoes and accessories that were going into those closets. The designer, Liz, was amazing and the best. She was very personable and knew what she was doing. She was super organized. I’m also very organized and she gave me some ideas that I hadn't originally thought of, and I welcomed that. She was easy to work with and was great across the board. The installation experience was also great and the installers were fantastic as well. It was a very easy transaction with Closet World.

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    Reviewed Jan. 31, 2019

    I saw the ad of Closet World on the side of their truck and I just snapped a picture. Then my neighbor three doors down said he was very happy with the closets in his garage. He said that I should give Closet World a call and that's what I did. The designer I worked with was very courteous. And while he was good, my wife got a bit upset over the price. It was a little bit too high. Other than that, their wooden material is good and we're okay with the cabinet that I have in my garage.

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    Reviewed Jan. 25, 2019

    The design process with Closet World was fine, but the execution is another story. A salesperson came out and we walked through our needs and designed the closets together. Two of the three closets were straight forward, but the third one was to be constructed in the space where there was an existing master bedroom closet that had to be deconstructed first.

    There is a major disconnect between the sales process and the actual installation work. When the crew tore out the old closet, of course, there were all these unfinished millwork and evidence of things being torn out. There were areas where the old wood wasn’t painted but were not gonna be covered by the new closet system. It was a surprise to me when the crew told me that they don’t paint and patch where the old stuff was. I was under the impression I was gonna get a finished closet. The sales person did not address the millwork and other issues that would need to be taken care of, which I learned would be my responsibility. So, I had to bring in my painter and millwork guy to come in and essentially fix this.

    I placed special orders for handles, but the installers arrived with completely different handles. I also had a jewelry drawer with the little acrylic jewelry slot which they didn’t put in. They also came in with two 36-inch drawers when I was supposed to have four 18-inch drawers. Every day I was telling them that what they were doing was not following the plan. Then the installer would look at the plan and say, “Oh, yeah. You’re right.” But he wasn't even looking at the plan.

    With the closet in the laundry room, the installer said that the counter had to be raised above the existing baseboard. So, basically, it pushed the whole height of the bottom bank of cabinets up four inches. Instead of it being the standard 30-inch height, it ended up being 34 inches high. It is higher than what I like it to be. But we just decided we would leave it that way.

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    Reviewed Jan. 23, 2019

    Closet World put in a closet in my bedroom. The lady that came out was odd and I got the impression from her that the closet was half the price. Also, I didn’t realize there were different options, but the installation was fine and what Closet World did was very helpful.

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    Reviewed Jan. 22, 2019

    Closet World delivered a lovely bed on the 26th of December, and I was pleased for what they did at my house. There was some damage at the top of the Murphy bed, which they sent someone out to fix. But I’m waiting for them to send someone to replace the top portion and I haven’t heard from anybody. When you see that your product is damaged, don’t ignore it like you didn’t see it. Acknowledge it right there. I shouldn’t have to go in and then just discover it. I didn’t like that. Other than that, everything was okay. I dealt with Cheryl throughout the process ad she was very nice. I was pleased.

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    Reviewed Jan. 19, 2019

    I used Closet World before for a large closet. I got them again to install two closets for a different home. They had the designer come out and took suggestions well. She was very professional and did a good job. I pretty much laid it out and they did a thorough job checking everything. They then scheduled the installation. There was a mess-up where they didn’t understand one of the cabinets, but they rectified that. It took us longer, but the finished product is very good. Initially, they wanna charge me more money, but then they thought about it and decided not to charge me. I was very happy with it. So I would use them again and I would recommend them.

    It is very important that they have a lot of good communication between the designer and the people that come out and build the product because they’re not built in the factory. So it is very important that the designer have a little more thorough understanding of exactly what the process is. There can be a lack of communication that way between those two entities. It doesn’t seem like the designers really see the product or understand that they aren’t part of the process as much. But overall I was glad with my experience.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 17, 2019

    I got Closet World to install three walls of shelves and drawers in a closet. The designer was a very nice lady but she must’ve been new ‘cause it took 4 hours to do it. The installation was excellent and Eddie did a great job. He was professional and fast. However, the installation overlapped so part of the shelves and drawers are unusable. I spoke to the manager and he asked why they should come back and fix that when I already signed off on the original design. I told him that I signed off on the original design because I thought it would be functional. They wanted me to pay more for them to come back and fix it and I wasn’t nice in my response. Overall, it’s embarrassing for them and the service was awful.

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    Reviewed Jan. 16, 2019

    I had a garage in Los Angeles that was done by Garage Envy. I called them, but they said that they were no longer in existence and that they've been bought out by Closet World, so I called Closet World. We did the garage with the slat boards, so I could hang all my tools and golf clubs. The Closet World designer came out and measured everything, and we installed the part.

    I decided I wanted more, so I called him back out and he came out and measured the second time for an additional slat board, and we did it that way. He was very good with whether we should cover a certain area that was around the water heater. He told me that he wouldn't do that as it was too intricate. He also said I didn't need to do it. So, I took his advice. Even so, their installers were very good and clean and they swept up, so I was happy with them. I’ll use them again for sure. I was very pleased with my experience with Closet World. Somebody was at my house last weekend and they were admiring the garage. They asked me who did it and I told them I had it done by Closet World.

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    Reviewed Jan. 15, 2019

    I've had closets done by Closet World five years ago and I was really happy with the layout. I always hear about them too. Recently, they did my master bedroom walk-in closet and then they did my daughter's closet as well. Their designer was amazing and she was really knowledgeable. She put a design for me and she told me what she could do based on the space and what would be the most maximized space. I gave her some ideas and she guided me through which was really helpful. But I wish the shelving that went in the closet would have been turned the other way, so I could look at it front facing versus side facing. It's hard to look at whatever I have stored there. Other than that, I liked the finished product.

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    Reviewed Jan. 14, 2019

    I thought that Closet World was the company that I used in my house in Lockeford but it turned out that it wasn't. But when I talked to them, their sales rep was very nice and very good. Then, when it came to installation, my experience was terrible. They ripped up my walls, which still need to be repaired, and when they put in the closet stuff, the closet drawers themselves were backordered for three weeks. And it's been downhill from there.

    I contacted them and they're aware of the problems. I want them to fix my wall board. I did one section and it's just too much work. I had to retexture and repaint, and that's just one section. The whole perimeter of the closet is damaged as well and it's a pretty big closet. They ripped out the boards that there were initially and I didn't know why they didn't trim them in.

    They started with the installation a couple of months ago and I called the company after seeing the damage to the wall boards and to the walls themselves. And they said that was their best installer. But I told them that he wasn't. And when he came back, he said I did a good job on the one section I repaired. I showed him the others and when I asked him what he thought about them, he just shrugged his shoulders. Then, when he went back three weeks later to put the drawers in, the shelving was still up on top of the top ledge. When I asked him about it, he said that that wasn't theirs. But I told him it wasn't mine either. He ripped out my original standing shelving thing and there was no way that the one there belonged to me. So then, his assistant got in and pulled it up the top part and installed it.

    So, it's been a really bad experience and I'm very dissatisfied. I wish I never hired Closet World. I also called the designer that was the subcontractor for them to let her know where I stand and she haven't responded to me. But they will when they don't get paid for $3,500 worth of work. I called my credit company and I'm disputing the charges.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 13, 2019

    I used Closet World several years back. At that time, they did a fantastic job. Then, I used them again around the 1st of December and was disappointed with their work. I had them refill shelves in an existing open closet and had the bathroom cabinet removed and replaced. On paper, everything looked good and I was impressed. Otherwise, I wouldn’t have signed up on it.

    But in the bedroom closet area, I was anticipating that it was gonna be a platform that would be put under. Instead, it was just some pieces of particle board they put to substitute for the platform. They also made some holes in the wall that they didn’t fix. And I didn't like the way that they had anchored the closet. Then in the bathroom, I was thinking there would be an additional shelf that was supposed to go up, but there was not. I could not blame the installation team because I understand that they are working for the company. They had limited material that they brought out with them. However, I'm disgruntled with my experience with Closet World.

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    Reviewed Jan. 12, 2019

    Closet World did two jobs for me and I was happy with them. However, I have a terrible experience in this third time that I'm working with them. The designer was fine and she's a very nice lady. A professional person also did the measurements. On the day of installation, I already had the closet so the doors were installed but everything is crooked. The building is old and built in 1956 so there might be some settlement and the building has probably offset. Still, the way the door came out is terrible and there is a one-inch gap at the top of the closet door versus the bottom. I've reached out to them but the installation manager hung up on me a couple of times. I also contacted the sales manager but he did not answer the phone. They’re not doing anything, so I’m putting this to dispute with my credit card.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 9, 2019

    We scheduled a date for Closet World to come, which was before Christmas. There was a three-hour window, but they kept me waiting for six hours and they didn’t even let me know. I had to reschedule my whole day for that. They finally showed up to do the closet, and apparently, they hadn’t measured right or brought the proper supplies, so they had to leave and told me that they were gonna come back the next day.

    They said they were gonna be there first thing in the morning to get the closet done, so I called at 9:30 because they opened at 9:00 and they said that the workers were just gassing up the car and they were on their way. Six hours later, they were still not there. They didn’t show up at all. On the second day, I was waiting for six hours a second time and I had called at 9:30 that morning, as well as at 10:30, 11:00, and 12:00. By 2:30, I told them that I had to get out of the house and go. They didn’t come anyway. I asked what happened and they told me that they forgot.

    Christmas was coming and I had guests coming, but there was no closet for them because Closet World already ripped off the old closet. We attempted the third time, which was after Christmas. It was for a Thursday and they called me on Wednesday and said that they were gonna see me on Friday. I told them that we scheduled for Thursday and that I couldn’t do it Friday. I have clients on Friday and I was not gonna reschedule and lose money again because I had two problems already. They said that they would come on Thursday and they did.

    I thought they were gonna get to finally finish the closet after three times. One of the particular boards on the floor had cracked, but the worker didn’t have another one. They were supposed to put little pieces of wood at the very bottom, which hides stuff like where we keep the shoes. It was just a couple of inches and they didn’t have any of that. I told them that we were done, and I didn't sign the paper.

    I’ve spoken to American Express and told them not to pay the other half. Closet World had received the half upfront and that it was all I was giving them. The job still isn’t finished. The closet is a workable closet, but there is one board that was cracked and there are also small pieces of wood that are missing at the bottom. I’ve used Closet World before and I’m a long-term customer. I did my master closet several years ago and I did a second closet a few years ago, and there was no problem. This time, however, I have a problem and never will I use them again.

    We had two sliding closets installed in my second bedroom. It was the same color and it is some sort of a laminated particle wood that matched the other closet they had done to me in the past, which is why I used them again. The designer was very nice, but the people on the phone didn’t seem to care. There were no apologies. If you have a window of time, then you have a window of time. If they can’t honor that, then they need to change the policy. To this day, I still haven’t received an apology and they never even explained to me. It has been a horrible experience for a project that was supposed to take one day, which became three days and there was gonna be a fourth time as they need to finish the mistakes that are still there.

    I got some information from some of the workers that were coming to the house. They had a 50% promotion in December, which was the month that I used them. However, they booked too many jobs and they didn’t have enough workers, so I got jilted. A lot of people probably wanted it to get done before Christmas, but Closet World didn’t have enough workers. The person at Closet World told me that they were giving me a discount because of all these hassles. I asked how much, but he would never tell me. I’ve already lost money. My guests didn’t have a closet to put things and I’m sitting here like an idiot for two days in a row for 12 hours. They sent a guy that had a flu and he was coughing all over. I asked him why didn’t they see that he had a flu. The guy said that he wanted to be at home, but Closet World sent him anyway because there was nobody else.

    The workers also left a mess. They left pieces of wood all over the place. Also, they left the front door open at the building, but I have them the security code, even though it is illegal. I got some flak for that from my neighbors. The workers also left a mess in the elevator as well as in front of the building, and my neighbors were upset by that. One of my neighbors called Closet World because the workers left a piece of paper on the front bench of the building with my name on it that said, “Closet World.” I will never need to use them again if I replace the closet years from now. I won’t use them again because of the experiences that I’ve had.

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    Reviewed Jan. 5, 2019

    I have worked with Closet World before and I have friends that worked with them too so I went with them again for convenience. I had them install the shelf and another closet with doors in plain white in a bedroom. They were new. But the one I did two years ago, I wasn't very happy with the quality. They were supposed to come and fix it but nobody came. The 7-year warranty is not true. It doesn't do anything. Nevertheless, the construction team was good. Two people came out. It was a big job so it took them almost the whole day. Everybody's friendly, professional and fast. I would recommend Closet World.

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    Reviewed Jan. 2, 2019

    The designer came and looked at the closet. She was really nice and good. I negotiated with her on the price and she listened to my needs. She also called her manager because she wasn't sure whether the price was negotiable. Eventually, I had Closet World install some drawers and shelves in the closet so I can hang my clothes. The installation was quick and I interacted well with their crew.

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    Reviewed Dec. 28, 2018

    The rep from Closet World showed up in my house on time for the consultation and walked me through the whole thing, and I appreciated that. We got shelves and hangers in our closets installed by Closet World. The designer I worked with was good and easy-going and the people were willing to help. They showed up on a couple of different days and installed. The installation that went on for two days went smoothly and there were no major issues. The end-product also looks nice.

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    Reviewed Dec. 27, 2018

    I had bars and shelves installed in a hall closet. We also had work done for the master suite closet, to organize stuff and make it a little bigger. We did bars, shelves and a shelf on the bottom for shoes. I went through three Closet World designers and the last one was awesome so I did it. Also, I wasn't ready before. It was too soon because we were moving and I wanted to get moved in to see what I actually needed. Then they came back out. We were negotiating price and it all worked out.

    Everything went fine with the installation. The installer needed space and he wasn't told that I had a condo. He thought it was a home so he was a little put out. But we figured out a space for him to cut and saw. It was good. He did half of the hall closet in about three and a half hours and he was good. He was by himself too. The final product works fine and is sturdy. The quality is good and what was expected. I would refer Closet World. Clients just need to be prepared for when they come out for installation, in terms of what they need to make sure of.

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    Reviewed Dec. 23, 2018

    A friend of mine told me that they had gone to Closet World and that the experience was good. My experience went real well too. The designer spent a lot of time going over what the problem was with the old way the closet was. She went through different designs with us and was here for several hours. She was good. I had two big closets where they put a bunch of shelves and stuff to hang hangers up on. They had an opening a couple of days ahead of time so they called me to see if I could get it done earlier than I projected. It worked out well that way because I had other things going on later on anyway. The quality of their work was good too. Although I hope they can make it cheaper, the price was reasonable for what we had done. Give them a call and see what they can do to help you with your closet.

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    Reviewed Dec. 21, 2018

    I had been wanting to do my closets and we were already at our breaking point where we needed to do something. Closet World was the only one that stepped up and their designer was good. She was very knowledgeable with what she was talking about. I got a walk-in closet and a laundry room, and the guys who came out to do the installation were very professional. It took them two days to complete the job. The laundry room had two shelves put in, a counter top and a long closet. The walk-in closet had a shelf put all the way around with a lot of hanging room. Compared to what I had before, the end products look good.

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    Reviewed Dec. 19, 2018

    I was building a new home in Las Vegas and I needed a desk and a cabinet put up in the garage and I saw a Closet World advertising. Their prices were a little high for what they were offering but their designer was wonderful. She explained everything. Their installation team was great too. It was just two guys but they did the job and cleaned up. I’m very satisfied.

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    Reviewed Dec. 16, 2018

    Closet World installed my closet three times. I tried the first time, but I had a very bad experience. The instructor wasn’t good, so they installed the garage closet

    incorrectly. After about two weeks, it was crushed, so I had to remove everything out. Then, I told the second guy, and no matter how I explained it, that they should attach it to the wall, but they refused to do it. The last time, the guys secured it, but they still did not attach it to the wall.

    A couple of months ago, I started working with another property and the designer was okay and was very patient. We had a deal and they came three times, however, the designer didn't measure a cabinet for the washer and the dryer. She said that the washer and dryer were put in the closet, not on the floor in the cabinet, so she made the 34 inches. But the installer who came over said, “No, you cannot put it on the boards. You have put it on the floor.” They did that work, but it ended up the closet only had 30 inches. The depth is 29.5, so it was very tight.

    If they do it that way, they should add another 4 inches more or at least 2 inches more, but they didn't. They said, “Okay, I’ll just grease everything in.” I need the 4 inches in the back but because of the way they built in the front, I lost the 2 inches, and the way that they put boards on the backside, that was another 3 inches. They could not put in the regular vent, so they put the one nobody recommended.

    One thing good with Closet World is they listen to me whenever I have an issue. However, I had to fight with them. They said that their product was cheaper, but I had to pay more. I tried to talk to the manager and I called the company, but nobody would talk to me. Finally, the supervisor called me, but it took me a long time. He said that he could give me all the carousels for free, but I had to pay for somebody to install. It ended up I paid another $75, which I think was not fair at all, but there was nothing I could do about the experience. They should do a better job, although they've done better than six years ago because now, the installer works for their company. Before, I had a very bad experience. They hired installers or an independent contractor, so that wasn’t good at all. If the installer was good, Closet World was good, but I've had bad installers different times.

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    Reviewed Dec. 12, 2018

    They gave me a window between 9 am and 10 am for the installer to arrive and he actually arrived a little "early" which was great. My closets look great and I am VERY pleased. I have already recommended them to a coworker.

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    Reviewed Dec. 10, 2018

    I wanted something to organize in my bedroom. I had been seeing Closet World's flyer for a while, and that was what I wanted to do. It was very easy getting through to them. I called their rep, she came out and she gave me an estimate. Installers started to go ahead and do it, and it was fast. The crew was very nice and they had their feet covered all the time. They also cleaned up after themselves so there was nothing I had to do. There were some problems where there were two little dings on the closet. But that was taken care of. They came out and replaced the door. They followed up and they brought back the stuff that needed to be done. With the second crew, I had to take off but their guy did all the work. It was fairly simple.

    As I started putting stuff in the closet, there were some other modifications I wanted. I wanted some floors to slide out on the bottom. Their rep came back and did that too. It didn't seem perfect right away, though. Closet World did a good job on the whole and they were courteous. It was a good experience and I would recommend them to a friend.

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    Reviewed Dec. 9, 2018

    We went ahead with Closet World for the convenience and the process of signing up was very easy. It was all online. But we didn't have a good experience with the designer. She said she knew what she was doing. She filled out all of the paperwork for us and took nine hours to do that process. My wife, who was overseeing it, was exhausted at the end and she thought that what she had been told by the designer was gonna be what the design was. So she didn't even review the final papers after the nine hours and signed them. However, the designer missed two key aspects of the design. We didn't know that until we moved in and saw the closets and the issues.

    We tried to get it fixed and I spoke to Closet World's rep a number of times. But my interactions with them were not good. They were not responsive nor were they willing to address the issues with the closets they installed at our house. Closet World said, "You signed the contract. Too bad, so sad." Their company left a bad taste in my mouth. The experience did not go very well and I would encourage others to find any company other than Closet World to do their install.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Dec. 5, 2018

    We ordered multiple Closet World units to be installed in our new home. Based on our experience, I would NEVER recommend Closet World to anyone. Here are a few of our problems: The closets are crooked! The drawers do not open because they do not know how to install their own products. We have one light switch cut-out that looks like a Beaver chewed out the hole. The Installer used a chisel to cut the hole and left an opening that is 6 inches too big! They hung a cabinet that is crooked on the wall - 1" lower on the right side than on the left! That is a lot for a 36" wide cabinet. They sent only one Installer - I had to help him lift parts so he could screw them into the wall. I was not available for the whole install (3 days - 10 hours a day) so that explains a lot of the shoddy installs. They cut the baseboard on some walls (proper method) but left it on other walls! This results in the back wallboard being at a slant.

    They left a bunch of random woodcuts in one of the closets. The Installer said his boss thought that would compensate for doing a lousy job. I learned during the 36 hour install process that they pay their Installers (yes, installers) on a commission basis. This means that the faster and crappier they can install a job, the more the installer gets paid. Shortcuts are encouraged. I have NEVER received a return call from their Customer Service people: They offer no phone number. Their chief installer is someone called ALBERT - he refused to talk to me. His 19 year old Installer had to be the go between on the phone. I demanded that the Installer call his boss so I could talk to a live person. When ALBERT answered the phone, he told the Installer he would have to leave our house and never return if he handed his phone over to me.

    I felt bad for the kid who Installed our closet. Because he was under pressure to finish our job quickly without concern for quality, I made sure he was fed and had fluids. It was 90 degrees plus in Ojai and the kid had no provisions. He said it cost him money to eat or stop, so he just kept working. Please consider using any other provider of services than Closet World. They have to be the absolute worst employer and service provider that exists. Their product is nothing more than melamine composite boards that you can buy at Home Depot or Lowe's. Save your money and pay a local handyman to install them. You will save thousands $$$.

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    Reviewed Dec. 5, 2018

    I wanted to organize my clothes and I had Closet World install five closets and we did the racks. The designer and the salesman were both perfect and I was happy with them. The installation team was good and they knew how to put the racks in the closets. However, the price is very high and I don’t wanna use it anymore for my other house.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 4, 2018

    I called Closet World for an estimate on a closet and that was what I started with. But my fiancée had been wanting me to put cabinets in the garage for a long time so while they were here, I got an estimate on the garage cabinets as well. Then I told them to go ahead and do it. Before I talked to anybody of them, I had looked at what I thought would be our best situation and I had laid up plans. When the designer came out, she made a couple of suggestions but they were more about lowering our cost. She also asked more about stuff like colors. But I already had drawings of what I was looking for. She did calculations too and said what I had would give the maximum rod coverage for hanging clothes and get the most in there. So we went with that. They put in new areas to hang clothes and an organizer in the master bedroom closet.

    Then for the outside garage, I had also already measured it and laid something out. The suggestion she had was that after a certain length, she changed some of the sizes. There are three 48-inch cabinets and one 30-inch cabinet. So it was just about the sizes of the cabinets to get the max of the wall use and we worked on that. She also suggested putting a few more cabinets over the washer and dryer. But I told her I wanted to wait and see how everything else went before I did the rest of the garage and do the whole wall, which was about $2,800. But I had a 50% coupon and they deducted that.

    The designer was nice and very good. She seemed like she was trying to lay out the best situation possible for what I wanted and listened to me. In fact, the designer seemed very professional and knew what she's doing. But I didn't research Closet World. I got the closet and it was under $1,000. I kind of knew in my head what it was gonna cost and she was within price. The product they had was good. But usually, I would have done Yelp.

    I did do Yelp but it was after I made the purchase and I was scared to death. There were some awful things in their Yelp reviews and because I read those reviews, I was on guard. I noticed they charged me for the final amount before everything got installed. So I called up and the representative said they made a mistake. She apologized and said that she would reverse it, and she did. She reversed it right away. Some of the bad Yelp reviews I read seemed to be about the salesperson not explaining things correctly and maybe trying to add more stuff than they should have. But in my experience, they did everything they said they were gonna do.

    Everybody was professional and they did a good job. The quality of the cabinets is good too. Before the installation in the garage, I had cleaned it out and painted it. Then when the installation team came out, they did all the measuring and cutting and they put everything in. They cleaned up and everything worked fine when they left. Also, after I had the closets put in, I wanted to get a few more shelves so I called up and they were very helpful. I talked to the manager at the San Marcos store and he gave me some special pricing on the shelves and ordered them. Then I went and picked them up. So he was good about that too. I didn't have any problems with that. I put the shelves in myself and it was not a big deal.

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    Reviewed Dec. 3, 2018

    When we made a full re-do of a master bedroom closet. Closet World was my sister's recommendation. So, we had shelves, drawers, and hanging areas installed. The designer came to the house, and she spent about a little over an hour giving her design recommendation. There was sort of an input along the way throughout the process from my fiancé and I, too. Then, we all agreed to the final design and then scheduled the install for a couple of weeks after.

    However, the installation experience was not amazing. Someone was supposed to come between 9:00 and 10:00 on the day of installation. What ended up happening was the installer who was assigned to me was no-show that day. The communication was really bad. So, they strung me along throughout the day. They ended up coming around close to 5:00. But, the two sent to expedite it ended up completing it that evening, after 8:00. We are really happy with the job done. Look into Closet World. It seems a pretty easy process and affordable.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 29, 2018

    The Closet World representative came out right when they said they would with a very pleasant attitude. They gave me a quote and once I accepted it, I scheduled for the installation. The installers were timely and they cleaned up their mess when they were done. So they did a good job and I was satisfied with everyone. I was a little shocked that their pricing seemed a little high, but I purchased what I wanted. I could have found it elsewhere, but I was happy and I would recommend Closet World to someone who wanted to spend that money.

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    Installation & SetupPriceStaff

    Reviewed Nov. 28, 2018

    The Closet World salesperson came out right away and was very thorough, and their price was better than the other companies. I had them do a master walk-in closet and I got the hanging stuff and drawers and bench and hampers. The designer that I worked with was nice. However, it was not easy getting a hold of Closet World after I pulled the trigger. I had to go through their main office and deal with the installers, so they didn’t really talk. The installer and the designer didn’t ever meet and didn't go over with what I was told and what they were trying to install. I asked if they had a meeting with the designer and they said no and that they can figure it out from the drawings. They finally finished it after about two months and it was terrible.

    During the initial installation, they didn’t have all the materials and they didn't know what they were installing in a couple of occasions. Some of the materials were wrong. The guy just left and he wanted me to sign paperwork. Nothing was done or correct and I said that I wasn't signing the paperwork, and he just shrugged his shoulders and left. I talked to the dispatch manager who was a really nice guy and he came out and met with me. I took another part of the day off from work and went through it with them. He was supposed to meet me for another meeting with his installer, but nobody showed, so it was another day they missed me.

    I met with the branch manager who was a really great guy also and he got everything ordered, except a bunch of stuff didn’t show. He said that he was gonna meet the installer out there next time and that he would personally drive back and forth from the shop to keep making different parts until they get my closet done. They did that and they tore out the crown molding, the base, and one of the hamper doors that was drilled wrong. It was a bunch of stuff they had to do, but, in the end, when they finally finished, it was decent. I just wish they would have been able to do that in the very first time they came out. I've had clothes lying all over my house for two months. I wouldn’t recommend them.

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    Installation & Setup

    Reviewed Nov. 27, 2018

    Closet World was offering a discount and I got them to install a home office. My interaction with the designer was good. However, the installation was rushed and we had problems with the product three times.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 25, 2018

    I found Closet World in a flyer in my mail, and though looked into another closet company, Closet World's design was good and so was their price. Our designer was Linda and her presentation, being on time and response to questions stood out. Her customer service was good and she worked with us for our needs and the budget that we had.

    We decided to put a walk-in closet and it has been working fine. We're still accommodating stuff, but so far so good. The closet uses the space that we had, so we're happy with it. The installer came in and installed the closet the day they told me. He did the installation in 2 hours and 10 minutes. However, we're not very tall people and the belt sliding rack was placed a little too high. My husband said that he can just move it, so I'm waiting for him to finish that. If he doesn’t do it by the end of this week, I'll call Closet World to have someone come back. Other than that, my experience with Closet World was good. They also gave us a good special that they had and offered a promotion. We took advantage of that and that worked out fine.

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    Customer ServiceInstallation & SetupPriceStaffReliability

    Reviewed Nov. 24, 2018

    Closet World was referred by my neighbor and I like their price. The designer was great, but the installation experience was horrendous. We did four closets and they gave me drawers that were defective. The shelf top was also defective and was not cut right. They left a mess on my driveway. I tried calling to get replacements, but the installation manager kept avoiding my calls. By the time I reached back out to the salesperson, I got a call the next business day from the installation manager. I spoke to the installation manager the day after the first install and he said he would have the parts ordered and it should be in about a week at the most.

    After that, I didn’t hear from him for a week and a half. I tried to get a hold of him, but I couldn’t. I called the salesperson and I got a call from the installation manager and found out that nothing was ordered. The manager said that he placed the order and he scheduled me for about a week out again. The second installer came out and brought the updated drawers, but they did not have a top. He gouged my wall in my staircase and when he was installing the shelf, he broke part of the shelf. I still have yet to hear a resolution or to hear from this manager. I am beyond upset at this point and I don’t know what to do.

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    Installation & SetupStaff

    Reviewed Nov. 23, 2018

    We had Closet World install white closets in the garage. The designer was explained everything and the installation team was very polite. After installation, they cleaned everything and they polished the closets.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 22, 2018

    On October 10th I had my custom closet installed which had already been measured and designed by a senior designer. The closet is a small closet in a bedroom. After installation I told the installer I did not think the pull out drawers would clear once I installed sliding doors. He said it might be a tight fit. One of the supervisors called me to follow up. I again told him I did not think the drawers would be able to open, he said, "I'm sure it's fine. Just call me once the sliding doors are installed and if it did not open then we could move the unit or make the drawers smaller for a fee!" I asked, "Why would the customer have to pay for the company's mistake?" He quickly said not to worry and we'll talk about it after the doors were installed.

    Weeks later the doors were installed by a different company and just as I thought the drawers did not open because the sliding doors were now in the way. I called. Spoke to a different supervisor. Explained the situation again. He said, "Ok I'll send you a quote," I said "wait are you charging me?" He said, "Yes of course." If he has to redo the design I have to pay. I told him it was clearly their mistake and why would a customer have to pay??? He replied "well if you would have had the sliding doors installed first this would have not happened!" Wow so he clearly thought this was my mistake. He also said maybe I should talk to the designer maybe she measured incorrectly. He emailed the quote trying to charge me another $300 aside from the $2,000.00 I had already paid for the installation. I did not feel good about this so I decided to call the next day and speak to district manager.

    He said "well I will give you a good price but I have to charge you something someone has to pay for the installers to go back to your house and redo the work." Unbelievable. I was so upset and could not believe the poor unprofessional treatment I was getting from this company, I had been a returning customer but never had I been treated this way. I decided to go to the next level. I spoke to the vice president of the company. I again explained my situation for the 4th time and he asked if I could measure a section of the closet and what did the actual plans have on it they clearly did not match, he immediately apologized and said it was clearly their mistake and someone would call me the same day to fix the problem.

    He was the first person to apologize. I thought finally I could not believe why two supervisors and the district manager could not have done the same. Two weeks later the installer came back out and fixed their mistake. The first installer did not follow the measurements the designer had written. This created the problem. Closet World supervisors and manager I hope you learn from this experience and listen to your customers after all we pay you to measure and install, maybe customer satisfaction should be at the top of your priority list instead of just making money. I definitely will not be a returning customer nor will I ever refer anyone to your company again. Very disappointed former customer.

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    Reviewed Nov. 22, 2018

    About 14 years ago, I had Closet World do some work for me and they did a good job then, so I called them again to install my drawers, cabinet doors and organizers. Their designer was very courteous and friendly. The installers were all friendly too. The first installer struggled a little bit, so we requested for a more experienced one. Thereafter, Closet World sent us an experienced installer and he took care of all of the stuff we needed. All in all, we’re 100% satisfied with this company.

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    Customer ServiceInstallation & SetupCoverage

    Reviewed Nov. 19, 2018

    I had closet shelves installed by Closet World. Their designer came and offered details which my wife had agreed to. It was followed by a phone call with their competent reps where we negotiated the price and did the estimate of the time when the product would arrive and be installed. The installation person was fine and the materials were installed as specified in the drawing plan. There was one hiccup though where he could not have sufficient material to cover up the backing, and I had to make several phone calls in order to get that installed. And even though they had scheduling issues, it was done eventually. Closet World is a very large company who subcontracts with a number of people, who may or may not be competent, but still are able to complete the job.

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    Installation & SetupPriceStaff

    Reviewed Nov. 18, 2018

    We installed 12-foot, garage-type cabinets through Closet World. They seemed to be a very reputable company and my representative, Robert, was wonderful. He has worked for the company for a long time. He was very knowledgeable and pleasant. He was able to give me a price and the design on the spot, and it wasn't a lot of mosh and tosh bother. Also, the installation team was very efficient. They came one day and tore some old cabinets out, and then they came the next day and put in all the new cabinets. And then the third day, early in the morning, they came to build the custom cabinets around the hot water heater. I have recommended Closet World to several neighbors.

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    Reviewed Nov. 15, 2018

    We were looking at The Container Store and we got a comparable quote for the same type of stuff. Closet World was a hair more expensive, but we went with them because of their better availability and the person that we met with. We did double hanging frames on top of each other for our personal bedroom closet. We installed multiple boxes with hanging rods for the most part, and then one larger box that had shelves. That gave us some more space and then the top level with the shelf, so I could put shoes on top. Closet World's designer was straightforward. She didn't do anything except her job and she didn't try to oversell or undersell anything. The installation team did what they did in one visit. Our closet is organized and neat. We have maximized a medium space as much as we can.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 14, 2018

    I researched the closet companies that were available in this area, and Closet World was one of three. We looked at ratings and reviews that other customers have given, we also got to deal with them all three, and then we decided on using Closet World based on the design, the price and presentation by the salesperson, Malia. We liked her demeanor and she answered questions as well as follow-up questions.

    We had a walk-in closet installed and the design was perfect. However, Closet World messed up on the jewelry tray that my wife had ordered. It didn’t arrive with the rest of the closet on the installation date. I asked them about it and I was told that they ordered it and it will be delivered in about two weeks. But it was at least three months from the original meeting to the installation date, so they had all that time to get that in. I think they forgot to order it and they just ordered it at that point. And then instead of owning it and apologizing, the guy I spoke with tried to make excuses saying that since it’s a custom-design, it takes longer.

    Then after the first guy who did the installation was gone, I did a close inspection of the closet. I looked at the shelves and I noticed that the pins were put in haphazardly. Some of them were flat, some of them were sideways and some of them were round. Some on one corner might be on the flat side, the other one would be on the round side so then, it was making it uneven. I would have put them in flat-side-up, so I went through every shelf and re-did it myself. Plus, there was dust inside the drawers like they’ve been sitting in the warehouse and they weren’t wiped down. I asked them about it later on and the lady said that they should be clean and wiped down when I got them. There were also shelves that had some glue residue on them so I cleaned those up myself, too.

    Also, I noticed that one of the jewelry shelf's handles was not parallel. I took a closer look at it and one side slipped off the screw. It turned out that one of the screws on the handle was overtightened and stripped out. Having some experience with mechanical stuff, I know that if you stripped a screw out you know it right away it won’t tighten up. So, another guy came out in a day or two after I reported it and had to replace the handle. We were not happy with the installation because of those things but we’ve been happy with the assistance so far. And now, once the dust has settled and everything was corrected, we’re really happy.

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    Staff

    Reviewed Nov. 13, 2018

    I live in a senior place. A lot of other people got their closets from Closet World and all the ones I've seen here are wonderful. Then Closet World had a sale so I decided and everybody was wonderful. The designer was lovely. She was very new. She had only been in her job for six weeks but she represented the company very well. She certainly knew a lot about the product and she helped me very much to get the design right.

    The installers were very nice too. It didn’t take them too long to do the job. The only thing is when my daughter came and we put the clothes back in, we found out that the top bar should’ve been higher. Somehow, the measurements got wrong. The designer told my daughter that she thinks she made a mistake. Closet World said they would come back but it’s been a couple of weeks and they haven’t come back. I'm just waiting for them and I hope it won’t be until after Thanksgiving is over. I’ll be happy when it’s all finished. But still, it was a good and pleasant experience.

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    Staff

    Reviewed Nov. 12, 2018

    My mother-in-law had some work done with Closet World then I had them install a garage cabinet as well. The designer was really nice and the quality of the work done is good.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 6, 2018

    The first appointment I made was with Closet World and the lady who came in was really good. I had an idea of what I wanted and she knew what we were looking for. It was something very simple, nothing super creative and just basic closet stuff. I had made three appointments but I canceled the other two because she gave us a really good price.

    We did closets although one was totally no closet. We just put basic stuff. Then the other one was an old closet with the wood rot so we just updated them. They were just old. And the installation was good. My roommate got a different guy than me and that guy came to look at my installation. He said the other guy had forgotten to fasten something to the wall and he took care of it. He called the corporate office and they told him to go ahead and correct it. He looked after the other one so that was good. That worked out well. When we needed to add some other shelves later, I called our saleslady and she told me to just call the corporate office. Then I went to pick them up so that was easy. Everything was taken care of and we were very happy with the outcome.

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    Reviewed Oct. 30, 2018

    I saw Closet World on Google and they had the best deal. I liked the price and quality. The designer was fantastic and he was a joy. He was also professional and very accommodating. I had cabinets installed in my garage and they were fine but I was expecting a little bit better quality for the amount that I paid. During the installation, some of them marred which is why they offer a lifetime warranty. They told me to give them a call and they would fix it for free any time. It was such that you could move in what you need to because they get dinged-up more once you put everything away in them. Once you’re done doing that, you call back and have somebody come out to fix it or clean it up.

    We had a Murphy bed installed in the center of the garage cabinet and it wasn't quite framed symmetrically on either side. I noticed that before the installers were about to leave and I told them that it was gonna bother me. I could see a big space. Also, there were some discolorations on the cabinets that were not looking so great for being new. They came right out the very next day and switched out that cabinet, and fixed the leveling of the Murphy bed. They were super responsive, respectful and got it done. Closet World is great and more people should use them. It's worth the investment.

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    Installation & SetupStaff

    Reviewed Oct. 19, 2018

    We had Closet World put in new closet systems in all of our bedroom closets. They were offering free installation. They were very easy to work with and there wasn't anything that was difficult for them to figure out. We had odd sizes in our closets, and they were able to figure out exactly the best use of the space. They have been doing this for a long time and you want them to give you their best insight to what would fit in a bunch of different spaces.

    The designer we dealt with was really nice and we had a good rapport. She answered all of my questions and addressed everything in a nice way. The installation team that came was very professional as well. We had some issues though, like the drawers that are really large and heavy and the standard size slides aren't gonna be enough to carry the weight, so they need to replace those with more heavy duty hardware. They're doing that next week. They are handling that without any disruption to me, so that has been great.

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    Reviewed Oct. 6, 2018

    Please do your research before hiring this company to do anything closet installation. 1st installation was canceled the same day of install. 2nd rescheduled installation day installer demo my existing closets and damaged framing and drywall and could not finish installing closets because wrong measurements. 3rd reschedule day for them to redo the measurements. 4th reschedule day the installer started installing and they were missing parts so and he installed the backing incorrectly. 5th reschedule to finish the project and I am not sure if they will have right parts to install it. Please do your research, read all reviews before hiring this company. They will not repair any damage they will cause. Horrible service on the phone and even when speaking with general manager Roman. Please again, do your research.

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    Reviewed Sept. 14, 2018

    Closet World has been one of the worst experiences I've had with any company, ever. It has been months and we can't get a hold of anyone. They installed wrong things in our closets and refuse to come to fix it. They ordered the wrong drawers for all our closets as well. We've now called twice a day for two weeks straight and they say we need to talk to Adrian because he's the only supervisor, then they transfer us and every time someone says he's out of his desk and will call us back but never does. We're not talking about a small purchase here but rather over $10K in the closet that is wrong, including wrong dimensions that were installed. Horrible company, please stay away! Also, be careful because all these closet companies are all owned by the same entity we found out.

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    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 1, 2018

    Closet World had a deal going on that was comparable to others. So, I decided to hire them. Their designer was great and she worked to meet my needs. Then, the installation was fast and easy. Closet World's reps communicated and made sure we were all on the same page. But I wasn’t aware that I had to haul out my closet. It was not something that was advertised, so I'd know that I'd have to pay extra to haul out whatever my demolition was. Other than that, I had no problem with Closet World and the product I got from them is doing good, so far.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 1, 2018

    I just bought a new house and I wanted to do the shelf and the closets before we moved in because it'd be easier to do the job. When I called other places, they were a little packed with the job and I'd have to wait for weeks. I ended up calling Closet World and the designer was very quick and on-time. She was also very knowledgeable. She gave me a discount but then I found out that their price range was very high because I had to call another company for other things that I needed to be done, and when I asked them to estimate what Closet World did, it was high.

    However, the reason why I was very disappointed was that the service that was provided after I finished with the designer and placed the order was not good. First of all, I scheduled an appointment and took a day off. My first appointment was at 11:00, and they called me at 10:45 saying that the person wouldn’t be there before 1:00 and that I shouldn’t wait. That was okay and I was already happy that somebody called and notified me and I could do other things.

    After that, nobody called me and I was waiting and waiting and waiting. 4:00 came and I called Closet World asking where the worker was because I was invited somewhere else and I had to go somewhere else and in between, I had another appointment that I was stuck with. Closet World told me the worker was driving, and he came closer to 6:00. But there was no light in the rooms as it is new construction. There was only in the living room but not in the rooms. I asked the worker if he would able to finish the work, and he told me no. He said it'd better to reschedule and that he could come back the next day, Saturday.

    This guy never showed up but then he texted me saying that he had a family emergency, which was understandable, but it was then my second day. I called the designer and she told me that she emailed Closet World and all of the supervisors asking if somebody could come and accommodate the schedule. One of the supervisors called me and said they couldn't send me a person on Saturday, but somebody could come on Monday even though it was a long weekend. But nobody called. Also, she told me one of the supervisors was gonna call and they were gonna accommodate my schedule. One of the supervisors called me and when I told him this, he told me that the work had to be done in the morning. I scheduled another appointment in the morning and nobody came again. And then, we rescheduled again and they came late.

    They put the rod in one shelf and the worker needed to take it out, and the way he was working, he was just tearing the walls apart. He was not even taking it out gently. He ruined one of the walls. Then he left again just because I couldn’t be there for the appointment since they screwed up twice. When I came home, I couldn’t adjust any of the rails because the shelves were very tight. We took out the rod but we couldn’t put it on another place because it was very tight. Then, I had to call and reschedule again. It took weeks and weeks and weeks and I already moved in. I couldn’t put on anything and it was very frustrating. Then they had to come back and redo the shelves. They had to recut some of the shelves as well as the rod. And in one of the shelves in one of the rooms, the basic shelf was broken. He had to come back again to fix the shelves but he didn’t replace it.

    For now, the work has been completed but the basic shelf is damaged and it wasn’t replaced. I didn’t call after that anymore because I don’t wanna deal with that anymore. It was a very frustrating experience. When I ordered these three shelves, I wanted to proceed with ordering either shelves or do the cabinet in the laundry room, but I couldn’t order at the same time because it was a very high price. But now, I will not consider calling Closet World at all. There were different managers and I felt like they didn’t do their work. None of them cared or even apologized.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 31, 2018

    I had cubbies for shoes, extra rods to hang clothes, and two drawers installed by Closet World. Their designer was helpful. He went over two designs I should choose, and he helped me to what my needs were for my closet. The guy who installed it was a really nice guy. He did everything he had to do, but he left his trash outside my driveway. He didn't pick up his stuff.

    Also, they came out twice and the time they give are the times I gotta have. They said, "We're coming out tomorrow." I work. I can't just take time off work like that. They have to give me a week's notice. I was able to come in, but they had to redesign, so they came back the following week. And I told them that if they could come back around the same time, and they said that would be no problem. They came in Thursday. I got a phone call Wednesday asking me what time they were gonna come in, and I told them after 1 pm because I had to work. I got a phone call on Thursday when they came to install and it was at 12:15 pm, and they texted me they were gonna be here at 1 o'clock, and I was still at work. So I had to leave work rush just to get to my house. And I didn't like that. Luckily, my boss is not that strict, so I was able to take off.

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    Customer ServiceStaff

    Reviewed July 31, 2018

    We’ve used Closet World's service twice before. They did our closet a couple of years ago. When we moved in, we had to do a walk-in closet and we were very happy with it. It's a good-sized walk-in closet and you put drawers on three sides. The quality is good. It’s 10 years old and it has held up to this day. It still looks brand-new. Now, it came time for the pantry and my handyman says, “I can put up some shelves.” Then, I said, “No. I want it professionally done.” We spent 80,000 in the kitchen alone and I wanted the pantry to be as updated.

    The designer was very nice and I got what I wanted. But there’s a big gap and I said, “We didn’t plan right. The planner didn’t plan right.” It was no big deal. It was nobody’s fault. But there's a big gap and you can put another shelf in there that will hold pasta jars and stuff like that, and why not because it’s off the kitchen. And the guy said, “Okay. I’ll order it and I’ll come back and put it in.” Then the guy disappeared and somebody else called me and said that they’d look into it. But that was a week ago and nothing has happened. I’m waiting for two shelves for a month now. I’m not happy with the service there. I don’t know what’s going to happen next. I was happy with the closet, but the service and their promises don’t mean anything. I wouldn’t recommend Closet World because they can’t follow through.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed July 31, 2018

    A neighbor told me about Closet World. The experience I had with their salesperson was pretty good, so I chose them for the installation of wardrobes, closets or cabinets in the garage. My interactions with the designer were good too. The installation was fine, but there was an issue with one of the doors being damaged. But the installers came back quickly in a follow-up call the same week to fix that. In general, the people there have been nice and easy to deal with. Also, the price was relatively reasonable. Hence, I would recommend Closet World.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed July 30, 2018

    I get Closet World's advertisements and discounts in the mail once a week and, at the time, they were offering 50% discount for installation, so we chose them for our closet project. We just had the interior done, so we had them do a simple design with above shelves and a hanging pole in the middle. The designer was very knowledgeable. She described everything in detail and what to expect. Our interactions with her were great and I liked her. The couple of guys that came to do the installation were great too. They explained to me what they were gonna do and showed me what they had brought. After they were done, they told me to take a look at what they had done and see what I thought about it. All in all, our experience with Closet World was easy. From the first call to the very end, everybody I interacted with was professional and polite. The people there have great personality and they knew what they were doing.

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    Staff

    Reviewed July 30, 2018

    Closet World had a sale and their pricing is okay. The designer I dealt with was nice and he did his job. Now, I got closets installed.

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    Installation & SetupCoveragePriceStaff

    Reviewed July 29, 2018

    I went to Home Depot and they were very expensive. Then I tried Closet World and their rep was very nice and accommodating. She answered the questions really good. I got the basic, white and least expensive product and it was for the master bedroom. But I just have a little concern. They took out all the old closet, and when they installed the closet from the Closet World, the holes are still showing up. I was expecting that once they installed my closet, there was going to be a back wood, so the ceiling that I have won’t be as visible. I was a little bit disappointed with that. Closet World told me it was just like that and that it didn't come with the back wood or something that covers the hole. The designer didn’t mention that as well.

    But it was okay with the installer and the installation took one day. However, the installer, Nick brought in the wrong key for the cabinet that he installed. It wasn't his fault though. Before he left, he said that somebody would be coming back and be bringing the right key for the cabinet. But it has been a month now that it hasn’t been done. So, I have my cabinet but I cannot lock it ‘cause I don’t have the right key. So, I called them the day before yesterday and I told them about that. Finally, they said that they were going to send some people to bring me the key.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 29, 2018

    I called Closet World and had them come out and tell me something and their rep, Bunny, was extremely nice. And so, we went ahead and ordered from them. It took me a while to be sure if this is it that I wanted. And all in all, the experience was good. It's a little bit too much money for what we've got, but we've been redoing a room and everything is higher.

    Bunny was very efficient and she listened and then when I decided to order, I called up and ordered. We had the two closet inserts installed with double hang. The installers did very well. Closet World was satisfactory. We have a rental that we might be doing some work in the closet and I would have them come out and give us some idea. And it would be another bare-bone thing. So, I would use them again. They were efficient and they followed up and told us about what time that they’d be in and they were efficient. We weren’t left on hold forever. My decorator knew about them and she says they were good. I especially liked Bunny. She did not pressure me, but she was very efficient when I called her and said, “Can we come down and look at the stuff and do you wanna come back and close the deal?” She was right on time, which is unusual these days.

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    Staff

    Reviewed July 28, 2018

    Closet World did our closet when we first moved out here and it was the second time I used them. We had drawers and we did the whole closet. It’s a walk-in closet with drawers and shelving. It was very good with the designer and she was the ultimate professional. She knew her stuff and made it very easy for us. Also, the installers got it right the first time and I was very impressed when I saw everything. Closet World did a great job and I would refer them to a friend.

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    Reviewed July 28, 2018

    Closet World was offering a really good discount and I liked the salesperson who I thought was very capable. The designer was great and very efficient and she took care of everything. I had a master closet installed and a storage room. I ordered a jewelry drawer which was supposed to be totally covered in red velvet. But it came with black velvet around the edges and plastic dividers. The plastic dividers were really cheap and crummy and one of the dividers doesn’t even go across the total drawer because they claimed they don’t have one that long. I told them that that was unacceptable.

    They did the master closet first and came back to start the store room and they were going bring a new drawer and they didn’t bring it. There was a second drawer that was supposed to have two dividers made out of wood and they brought that one with dividers into nine sections instead of three and again, the crummy plastic dividers. They still haven't brought back the drawers. Also, they were supposed to make an extra shelf for the master closet which I still don’t have. And when they came to do the storage room, one of the parts that they brought was wrong, so they had to remake that.

    I've spoken to a man named Harry who is I think involved in the installation and he was supposed to coordinate things. They don’t know what they're doing. Apparently, the salesperson is one thing and then the order department is another thing. Then, they order it from some manufacturer which is a totally different enterprise. It's like the left hand has no idea what the right hand is doing and they're doing a really poor job.

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    Installation & SetupPriceStaff

    Reviewed July 27, 2018

    We installed one walk-in closet and the other one is just a regular closet. The designer from Closet World was experienced. She knew about the dimensions and the practical configuration of the closet. The installation team also knew what they were doing. They were pretty efficient. But the product is so-so and I wouldn't use them again because of that. Based on the price, I expected something better.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 27, 2018

    I had a reach-in closet installed by Closet World and it was a good experience with the designer. She knew what she was talking about and she gave me all the details I needed. She left it up to me to decide and I did. Then, the installation went very smooth. The installers were in and out in a short period of time and they just went straight to their work and got it done. That was great.

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    Installation & SetupPunctuality & Speed

    Reviewed July 26, 2018

    Closet World was the best deal among other closet companies and I got another estimate before I went with them. The designer was very easy to work with and I knew what I wanted but the creativity was good. The installation crew came on time, cleaned up, and removed everything that needed to be removed. They were very professional and the installation for the closets in the bedroom, kitchen and garage was completed the first time. I was very pleased.

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    PriceStaff

    Reviewed July 26, 2018

    We had a renovation in our house. We totally got out of the inside and so the old closet was not in place. We then had Closet World install a new closet. Our experience with them was very good. My wife originally was not happy with the price. But, we are happy with their quality. The design helped in using the limited space, which really made my wife feel better that it was really paid for. The rep was a very solid handyman. He knew that we have a very a crampy space, and he manipulated the boarding side. I was very impressed by his art craft and determination. This is company has been in business for 30 years already. We trust a company in business long and with a valid reputation. They will be on my top recommendation list.

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    Customer ServiceInstallation & SetupPrice

    Reviewed July 25, 2018

    There were too many choices in closet companies to choose from but I went with Closet World for the general availability. I had a full closet custom built for a single room in my house along with additional sliding doors. The designer was great and customer service was awesome but the installation was horrible. They installed it wrong and damaged my room. I’m still in the process of getting them to fix it. Also, it was poor quality with the products. For what I paid, it's not worth it and I would not do it again.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed July 25, 2018

    I heard about Closet World from a flyer that I got in my new house mailbox, and when I saw it, I went, "I gotta do something with my closet." I went and looked at Home Depot, and to do what I thought about doing to design my closet was gonna cost 1,200 bucks. I didn't know what I was doing and I wasn't sure it was a good design. I called Closet World 'cause it was 50% off, so they came and they designed it way better than I would have designed it. I loved the designer! Her name is Lily and she was so personable. She didn't try to upsell me every little thing. She gave me all the choices, but it wasn't like she pushed that I had to go super expensive. She told me the pros and cons and it was great.

    I had four pretty deep drawers and four shelves on one end, and then four different sections of hanging and five shelves at the other end. The installation was really good. The tech was very nice, professional, clean and efficient. He got it done in a short period of time. The product is great and I love it. I show it off to people and recommend Closet World all the time.

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    Customer ServiceInstallation & SetupStaffProcess

    Reviewed July 25, 2018

    We received an offer from Closet World for an off on the installation. Then we had a wall unit installed in the living room. It was like an entertainment center but with drawers, cabinets and a shelving. My wife and I had some nice little dialogues with the designer as far as some of the things we wanted. It was my wife who was very interested in having the wall-to-wall unit in our living room. We were shown pictures that has inspired us through Pinterest and the designer was really great about capturing everything that we wanted and designing it. The two installation guys were really efficient. It was a big project that they were working on and there were little calls we had, and they were open to the feedback that I was giving them throughout the process. So I appreciated that. It was a long day for them but they were proactive and they adjusted and fixed as I asked them.

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    Customer ServiceInstallation & Setup

    Reviewed July 24, 2018

    Closet World was the first company I called and I did a little bit of other research online and I determined that they're as good as anyone else. I had storage cabinets in my garage put in. Everything went smooth with my Closet World designer. And the installation was simple. The installers came, they worked for a few hours and they were done. And there were no issues.

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    Reviewed July 24, 2018

    I had Closet World and another company come and do an assessment. I like the way the representative of Closet World carried the whole visit. He was very professional and very detailed oriented. He spent a lot of time talking to us and did everything at the time of the visit. He didn’t wait a few days to give us the results or the blueprint. And it was very extensive and very well presented. So that geared me more towards Closet World than the other companies. I had closets done in three bedrooms -- the master bedroom and two regular bedrooms. The installer was also very professional. We thought it was gonna take him a couple of hours but it took him long. But he did a good job.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 23, 2018

    I saw some ads of Closet World on TV and I had them come out. They sounded good so I didn’t call anybody else. I turned my his and her closet into my master closet and I had it all done up with shelves and then I called them back and did drawers. And then I turned my his closet into a shoe closet. It was so beautiful. Kelly, the designer, was too awesome. She came out, very professional, gave me some ideas, showed me all the products and told me about the quality of the wood. During installation, the first guy who came and did the closet was excellent. There were two guys and they minimized the dust and dirt. They cut everything and what little bit they had to do outdoors. So, they were really careful about my house, cleaned up all their mess and it’s gorgeous.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 23, 2018

    My mom went to Closet World and she was really happy with them so I also used them for my bedroom and my hallway closet. And this time I had them do my garage cabinets. I explained to the designer what I was looking to do and she was like, "I have ideas." And she wrote some ideas down. I'm like, "You know what? That's really close to what I'm thinking. Can we just make some changes?" And she said, "Sure." Everything worked out fine. And then the installation team got it done really quick. They made a mess, cleaned up the mess and was out. It was nice. Most likely I'll be using them again to do my next little project.

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    Installation & SetupPriceStaff

    Reviewed July 23, 2018

    I called Closet World then they said they will match whatever price from the competitor. Then I had three closets done through them and it went well. Their reps were very professional. There was one individual who came for the installation and he finished it in one day. Give them a try.

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    Installation & SetupPriceStaff

    Reviewed July 22, 2018

    I liked the pricing of Closet World. We decided to work with them and their designer was excellent. It seemed like she knew exactly what she was doing and she had a lot of experience. She also had very good suggestions as far as what would fit the most into the space. Also, the craftsmanship was great. Their guy did a really good job installing the entire closet.

    The product is not custom-made. It’s just a generic panel with a bunch of holes and then you install the shelf over whatever hole you wanna use. So now, when it's installed, there's a lot of holes in your closet. I was expecting wood or puzzle wood. Instead, what I got are whatever leftovers glued into one panel. Though I wasn't going for high end, I was looking for a clean look. Nevertheless, Closet World is a very good service company and I've recommended them to my friends. I just told them to make sure that they see the material that is going to go into their closet.

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    Punctuality & SpeedStaff

    Reviewed July 22, 2018

    Our Closet World designer, Stephanie, was great and she gave me ideas. Also, she was very flexible with my schedule working and she spent a lot of time going over the designs. I really appreciate that she took that much time to make sure that I got what I wanted and needed. I had room closets installed and the installer came when he said he was going to. He did the work on time, made sure the place is clean, and hauled away everything afterwards. It was perfect. It's very easy and great to work with Closet World.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 21, 2018

    The salesperson of Closet World that I spoke with seems to know the product, was reasonable and pleasant to work with. But I feel like he had oversold their product a little bit leading me to believe that it was just gonna be this fantastic closet. It wasn't but I was happy to deal with him. The installers were polite and attempted to do things to our expectations, but they just couldn’t seem to get it right. The installation was done very poorly. They have to come back several times to try to fix what they didn’t do right and the fixers didn’t really fix things very well. They caused a little bit of damage to the walls and I don’t feel like the material is a higher product as I was led to believe it would be. If anything, it's the same or less than the closet we used to have.

    But the person that I called to have the installers come back and try to fix things was fairly responsive and said it's all under warranty and he would definitely have them come out, so they attempted to honor their warranty just fine. But the drawers still don’t open quite properly. You need to be there during installation, watch them every step of the way and demand that if they don’t do it right at that moment they have to try to fix it.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 21, 2018

    Closet World was horrible. Their designer came out and took three hours to design a 12 x 3.5 closet. We already had plans from another company which I showed to her and said, “Let’s just do it like this.” The installer came out and said that they couldn't do what the designer had designed because I needed a support in that area but there was a window. I said if they wouldn't do it that day, we were not gonna continue forward. So, they installed the closet but they were missing five shelves. They said they would deliver those some time. I then looked on the top of the closet and there were two joints that showed bare particle board. I showed it to the guy and he said that they could put some finish tape on it so that it would look better. So, the work order said five shelves, finish tape, and some nicks and rubs, and touch-up.

    Things took weeks and a couple of calls. Nothing seemed to be done. I spoke with Anthony who's been the worst of the worst. And I said that I didn't need an installer to put in shelves. Just drop them off at my office and I would take them home. I even had to call his boss. After multiple calls, they delivered three shelves to my house which was inadequate and came with no shelf support.

    So, I called and I ended up talking to Roman. I said, “Yeah, this is really frustrating. I don’t wanna give you guys a bad social media review. But it doesn’t look good on top.” He said they don't supply finish tape when the other guy said that they were gonna supply it. Roman said that they usually put a board on top to make it look nice, like a long shelf. I said, “Great. They’ll look even better.” He said they'd send it out, get the shelves and have an installer come out. I asked how hard it was to install the top because I'd rather not deal with their guys and I was pretty sure I could do it.

    So, they dropped off a bag of 200 shelf pins and I appreciated that they gave me more than enough for the five shelves that I eventually got. They also dropped off the top piece but it was three quarters of an inch too short. I spoke to Anthony about it and they were supposed to deliver one that's three quarters of an inch longer than the one they gave me before after 2 o’clock yesterday but didn't get it. So today, I called Roman and said that they're pitiful.

    My son and his wife just bought a house and asked me for a referral to a closet company. I said that Closet World's finish was terrible. Although we saved $1,000 going with them, everything was so aggravating. They seemed totally incompetent to me. I gave them another two weeks and they still couldn’t resolve my issue.

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    Reviewed July 21, 2018

    I had Closet World install a master walk-in closet. The designer was great, and I’m happy with the closet. I’d recommend Closet World.

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    Reviewed July 20, 2018

    Closet World did a garage floor for one of my neighbors. I like theirs and I wanted one. The designer came over and we understood each other perfectly. I was given the current price and I said that was fine. I signed up and we were all set. It was very simple. The installer showed up. They had the whole thing customized to my particular location. I knew I could get what I wanted if I let them do something eccentric and they came out perfectly. Nothing could have gone better. It’s a great floor. It looks like a million bucks and they were efficient and good at putting it in. The people at Closet World should give themselves a pat on the head. I am very happy and I recommend it. Everybody loves it here.

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    Reviewed July 20, 2018

    Closet World is cheaper than the others, and I had them install their products in my bedroom. The designer I worked with was good and knowledgeable, and the installer was fine.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 20, 2018

    Previously, I've hired many Craigslist contractors and I've got nothing but wrong. I decided to work with Closet World and had a whole garage cabinet system installed in my entire unit by them. Their designer was really nice and she drew something up for me. The installers came on time and were really nice as well. In that drawing by the designer, however, there was a mistake. It showed that I had ordered a desk for her wife for what was going to be her eBay room. It showed in the drawing that there was a tricky clearance between the desk and the cabinet on top of her. That clearance was only about 16 inches. So, when someone opens the cabinet, it would hit them right in the face. So, Closet World came by and corrected that.

    Still, the whole work is still not completed. It seems that Closet World ordered the wrong doors. The doors would overlap with each other and wouldn't close properly for the desk area that I ordered. Their installers are coming down again to correct that. Overall, their customer service has been really good. Closet World should just have someone come down and inspect the installation as well as make sure that the orders are placed correctly. Nevertheless, I would recommend them.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed July 19, 2018

    There's not that many companies where we live and the only other likely one couldn’t do what we wanted. We wanted these customized sizes and they have their own sizes. So we chose Closet World. We had cabinets with shelves in them installed in the garage. The interaction with the rep was not stellar from the beginning. Although she was cooperative and nice, I don’t think she was that experienced and we had some issues with pricing. It was gonna be at one price and then several days later, when we had the sizes on top of it and we even gave a deposit, I was wrong. It was really gonna be more, but I could just come at this much. It went back and forth like that and it was a bit off-putting not to mention the fact that the wrong color was installed.

    She said that she gave them the right color, but I think she manufactured something at the last minute to sort of prove that she had faxed them on a particular date and told them the final color choice, but I don’t think she did. It doesn’t matter, it's in the garage. We could have had it all taken out, but at that point we just didn’t wanna deal with it anymore. I don’t wanna work with her again because I don’t think she should be representing the company. I don’t like dishonesty and it was more than just like a oops, I made a mistake. They should train their salespeople better. I don’t think she was trained well. But the company was really easy to work with. We went through the company at that point and we got an $800 credit toward the whole thing.

    Also the installation crew was really terrific and easy to work with. They were efficient. They did it when they said they were gonna do it and were pleasant to be around when they were working. We needed some additional shelves, but I arranged for those to be delivered and the installers didn’t have to come out and those were delivered when Roy, the man at the company we dealt with, said they would be delivered and no follow up was necessary.

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    Punctuality & SpeedStaff

    Reviewed July 19, 2018

    I called two of closet companies and Closet World sounded like the ones that could schedule it the quickest. I had custom two closets put in the master bedroom. The designer was cool but a little slow on responses after the initial one as far as getting the scheduling, et cetera. I used the interactive tools online and they helped me solidify the final design -- the look and feel.

    It was supposed to be a one-time installment. They came out and were late. The installer didn’t wanna start to work at all at 2:00. He said it’s gonna take too long. So we convinced him to go ahead and start. And they gave him the wrong parts and the incorrect closet measurements. So they scheduled another one to come out a week later and we had the same issue. They got a little further, but they didn’t complete the job. So three times they came out over like a month period.

    But the only one that was not professional was the first one. He was professional after he started. It’s just convincing him to start. And after that portion, I don’t think any of the issues were about the installer. It was somehow the coordination or their loading or communication. Because they were here and they were here on time. It was just they didn’t have the correct parts.

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    Reviewed July 19, 2018

    My husband and I really liked Closet World's designer. I have been lined up with California Closets and some other closet company to get quotes. She was the first one in and my husband didn't see why we had to talk to anybody else. When we moved into our house, I got first choice of the room for my office. So, my husband got first choice of closets in the bedroom. He's a bit dandy, so he has more clothes than I do so he got the big closet. That's why every inch of my smaller closet is very important to me.

    We have two closets in our master bedroom that were extremely dated and were wire racked which I hated. Closet world redid everything and the installation team was really nice. They did a couple of tweaks with no hassle. However, we had a lot of questions when they first came in because what I thought I was getting and what I got were not exactly identical. I’ve got about three to four inches of wasted space which I'm not happy about. Closet World has brochures on almost a daily basis in the newspaper but they don't even sell what's on picture in their sales ad. It was cropped wrongly to fit, which was a pretty poor excuse on their part. They’ve known about it for a while and have done nothing to fix it. I also brought it to their attention but they're still using the ad.

    Nevertheless, I like my closet. I don’t think anybody could’ve done anything better with it. And the agent that I spoke to on the phone while I was having a discourse continuously got back to me and checked out with corporate about the photo situation and what my complaint was. It didn’t change anything but at least he followed through so that was all really good.

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    Reviewed July 18, 2018

    We had something done with Closet World for the master bedroom. They came for a quote and the person that gave me the quote was pretty good. So we went with them and then they came on the day that they were supposed to come. Everything was on time. The measurements were a little off so they had to readjust that. They didn’t have a few things, so they had to be scheduled for to finish it. Overall, their customer service was good, but the quality of the shelves was not as expected. I thought they would be of little better quality.

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    Reviewed July 18, 2018

    Cindy, the girl from Closet World who came out and did the measuring, was excellent. And we chose to go with her. The installers were right on time. And they were quick and efficient. It was our first experience with Closet World, and it was positive, and we wouldn't hesitate to refer them or use them again. I would recommend Closet World.

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    Reviewed July 18, 2018

    A friend recommended Closet World. They were running at 50% off so I chose them. I just had a closet organizer installed, like the hanging and shelving. So they took out a bunch of stuff in my closet and redid that. My designer was wonderful. The problem was I called the day before to check in and they were like, "Oh, that person is sick," so we had to push it off and I had waited two weeks for it and was a little upset. And then they ended up making it work. And then the same thing happened when we were installing.

    I called and they were like, "Oh yeah, we're not doing it today." I'm like, "What?" This is what was set aside. So then, they again had to make it work and that was a little frustrating. But other than that, it was a good experience. They did a good job. They took out the stuff and they realized that because of the plaster in my closet, they had to come back and put backing in it. They did that but then I left. I've been gone all summer so I haven't had any follow up. Overall, it's a good experience. They just need to be better about following through on their appointments.

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    Reviewed July 17, 2018

    Closet World installed closets in the bedrooms in my home and I like them so far. The estimate I got from them came in good and so I didn’t feel the need to get from others. The designer seemed knowledgeable about everything. She never had to get back to me on anything because she knew the answer to every question I asked. She was helpful with her own ideas and experiences in the actual design itself too. During installation, they sent some incorrectly cut cabinet fronts or they were a little bigger, so they had to remake them then come back and reinstall them. Other than that, the installer who came was very professional, accommodating, and if I had an issue he’d fix it without excuses.

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    Reviewed July 17, 2018

    I wanted some cabinets in the master bedroom and needed them done fast. My first closet was done through Closet World and they were faster than the other closet companies. Their designer was very nice as well. She came by and looked at everything. I had to order jewelry inserts for my drawers and so, she made everything fit for the drawers. But then, she told me if I wanted some type of outside molding, it would be a little bit more. It looked nicer, so I went with it. But it took away from the drawer space. So when they came to install everything, the jewelry inserts wouldn't fit. So, the guy that installed them said he could try to make it fit more. He cut something out and there were some flaws on it, but it looked good and I'm way satisfied with the finished product.

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    Reviewed July 17, 2018

    Closet World was having a 50% off sale at the time and so, I was interested in that and went with them. I had closet installed in the bedroom. We liked our designer, but there were some issue with the design work. She should’ve realized certain things in our closet had to be fixed before the closet were installed. I don’t know if she didn’t know that or she just didn’t pay attention to it when she came in.

    The installation team came on time but we had to have them come back. The installer told us that the design wasn’t done correctly. So, he had to leave and we had to fix our closet which took an extra month and a half which was annoying because we had to move into a house and we had no closet. We wish we would’ve known that beforehand. When the second installer came, they came on time as well and we like the interaction with them. And they have done a good job. I would tell others to try Closet World, but they have to be very specific and go over the design. The designer and installers worked separately which created the confusion and it extended the time of our closet being done because of that.

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    Reviewed July 16, 2018

    My experience with Closet World ended well. However, the road to get there was difficult, hard-fought and it took a great deal of time and effort. It also cost more money than I signed up for. The installer did not know how to handle the floor so I had floating floors. When I was told to strip down my closet to the bare walls and take out the baseboards, I told them that I had a different type of flooring. The installers told me that they knew how to handle it but they did not. They put back the flooring, put down the closet and did a half-** job on the baseboards. As a result, my flooring buckled.

    I complained and their supervisor, Craig, made a call to my house and agreed with me that the flooring was screwed up. He had the closet removed and I had to hire flooring people to reinstall my floor and put the baseboards back. Then, Closet World's installers had to come back, reinstall my closet and cut around all the baseboards. I had to empty my closet twice and fill it back up. My life was stuck for a month. Thereafter, Craig told me to get the bill from the flooring people. He said he would pay half and now I'm waiting for my half payment reimbursement.

    Also, Craig said the designer should not have told me to remove the baseboards. He said that the installers should have realized that removing them would totally screw up my flooring. Overall Closet World gave a great design and a great closet with poor installation and bad communication. Nevertheless, all the scheduling, waiting for everybody to make calls and emptying my closet twice were feats I will never again want to do.

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    Reviewed July 16, 2018

    I wanted a closet space in my bedroom. The Closet World designer was cool and down to earth. I like her. Then the installer was extremely late but he did good. The closet got done in one appointment. And while I need to check if they adjusted my payment, I would recommend Closet World.

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    Reviewed July 16, 2018

    I had shelves installed in the hallway closet. The Closet World designer was great until I told her that I couldn't spend $1,800 and I could only afford $500. It was like downhill and she was real short but still pushy. It almost made me cancel the whole thing. I wouldn't wanna deal with her again. But the installer was great, professional and quick. And the closet was nice.

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    Reviewed July 15, 2018

    Closet World did my closets, one in the hall and one in the master bedroom, as well as a Murphy bed. The designer was fantastic. She knew what she was doing and it all came out really well. Installation was great too. I got a great price 'cause I saw the ad for the half off, so I went with that. And I'm super happy with the Murphy bed and my master closet.

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    Reviewed July 15, 2018

    We had seen a design from another company which we were interested to go into but then we decided to go back to Closet World because we had used them before for another project. However, it wasn't like the first time and we thought the work was subpar with the installation. Their installers could have been more professional. They really didn’t take care of what they were doing. Also, we thought they were overpriced for the material that we got. Though they came back to add pieces that they didn’t put in the first time, we will never use their services again.

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    Reviewed July 15, 2018

    I learned about Closet World through an advertisement on the local newspaper and I liked the photograph where they actually use the mail. There was also a nice picture of closets and I wanted to get it. The designer went out, spoke to me, I told him what I wanted and he put it in. I have my own designs and stuff that I do, but their work came out quite well and beautiful. I have the whole two sides of my master bedroom done nicely, and I had my daughter’s closet made just for anything. It’s beautiful. The only thing I don’t like is the cheap wood. It ended up falling apart and I didn’t think of it for two and a half years. Finally, I called them up and said, “Hey, I got a problem here.” They came out to fix it and it was $120, but it was nothing. I didn’t realize it was that much. Their team was there, they helped, did the job, and I was more than happy.

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    Reviewed July 14, 2018

    Closet World had done my garage cabinet a long time back. And that time, the designer was very helpful and she also gave a budget and put up within that budget. So we went with Closet World again, but this time, I had to spend more than what I had thought that I would be spending. And also, later on I found out from other vendors and other friends that Closet World is very expensive than what's available in the market. I haven't had the chance to use what Closet World installed because the house is still being constructed and I haven't moved in yet. But I wish it was designed when we were on the site because on the paper it came out different than the way it was put in. The designer showed me everything on the paper but it would have been better if we went there and we were shown completely how it was laid out. It's different but I had to expect it’s going to be.

    Overall, my experience was okay. But the designer kind of pushed me to make the decision within the same day. She was a little bit irritated when I was thinking of a different way of doing what I had them install. I like Closet World and I have used them two times. And my experience the first time was very good and I used them again but next time, I'll have to see. Still, Closet World and their products are okay.

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    Reviewed July 14, 2018

    I had Closet World install shelves and drawers in my master closet. They had a promo and it was comparable to the other companies I looked at. The designer was great. She was very informative and I knew what I wanted so she didn’t try to persuade me and sell me anything additional. And her expertise was high. On the other hand, the installers were really rushed. It was an afternoon setup and they damaged a couple of spots with a couple of the shelves which I reported after. And then when they installed the closet, they nailed it against the pocket door and so when I went to close it, it wouldn’t close. And then when they came to repair it the door was all gauged and I’ve gotta get the door repaired. So the install wasn’t the best experience.

    They can’t fix the door and that was the bummer. They told me to get someone to fix it and then send them the receipt. My problem is that anyone that I want to get wants to put in a whole new frame. They want to break the wall, put in a whole new frame, and put a new door in because you can’t find the model of the door. And Closet World is not too bad to assist and just do it themselves or get someone themselves to do it. I like the stuff overall but the installers need to know what they’re dealing with considering that they have done this so many times.

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    Reviewed July 14, 2018

    I used Closet World before in a previous home and I really liked the quality and the material of their work. So, I went with them again. I had a design done and made a deposit but I didn’t get around doing the closet till now. I called them and I had to wait a couple of more weeks, then they came out. But when we were originally doing the design, we made some changes right from the beginning and those changes weren’t set up. Plus, they sent the installer with no material to make the changes. So, the closet wasn’t done properly.

    The installer ended up making it work but not with any help from Closet World. It was because he knew what he was doing and I happened to have extra material. They sent him with one panel and two rods, but he needed two panels, two rods, shelving, and all kinds of other stuff. They basically sent him to perform magic which he ended up doing. He asked me about making an adjustment on the design and it was a minor adjustment with the shoe racks ending up being shorter than I originally wanted. But that would’ve been the only way he could have done it with the material on hand. So in the end, I didn’t get exactly what I wanted, but it was really close.

    Other than that, the designers who helped me in my previous order and the one who helped me with this project were both real nice. It seemed like they knew what they were doing, but at the end of the day, their measurements were both off. The one that came out this year in April was real close though and she did good. But the design didn’t make it out and I ended up with the wrong one. I called their main office when I wanted to go ahead and get the closet done after all, and I didn’t have much luck. I spoke with a lady who was rude and I didn’t appreciate her tone of voice. I was trying to explain to her what I wanted but I wasn’t getting anywhere with her. So, I’m happy right now, but the process of it wasn’t pleasant at all. The installer was awesome but I’m very dissatisfied with everything else. It was a very disappointing experience.

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    Installation & SetupCoveragePriceStaff

    Reviewed July 13, 2018

    I had Closet World install five full-length closets hanging on the walls. I also had them install a couple of smaller overhead closets and two small cabinets on the floor. The cabinets on the floor were like a workbench area. One of them had closet doors and the other had drawers. Their designer was great but then we had a problem during installation.

    The first time the installers came out to install the cabinet, they were installed on two walls in an L-shape configuration. The cabinets for one wall were cut out at different lengths for the other wall. So, the installers had to make adjustments on the fly. They also had to come back with reconfigured doors. That cost me time and money when they had to come back. Also, when they installed cabinet doors on the upper closet, they installed them with door pulls way out of line 1/4 of an inch. They were right beside each other where two cabinets closed. And then, when they finished installing the first set of cabinets, they were at different heights from one wall to the other. They were level but they weren't flushed and anyone could notice that from a mile away. There were also gaps between the walls and the cabinets that weren't addressed with a cover strip or a trim strip. I was wondering what the installers were thinking and whether or not they thought that we weren't going to see this.

    So, when they came back to do the doors, they also tried to make some adjustments. They came two more times to try and get the installation right. Finally, they did. The cabinet looked good and my customers were happy. Thereafter, we ordered another cabinet and were charged full price which I thought was a bit out of line. I felt we should have been given the same price that we were given under the special because they had a promotion going at the time. We merely wanted to add to the first order but we weren't allowed to do that. I would have thought that they would have extended the same pricing to us on the additional cabinet 'cause it was for the same project.

    The second time, the installer who came were great. They lined everything up really nicely and they did a great job. Those installers did it right the first time and I was really happy about that. However, they had forgotten the legs of the cabinet so the main installer's helper had to go back and get them. That wasted their time but then they were able to finish everything in one day. I recommend Closet World.

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    Reviewed July 13, 2018

    I had garage cabinets, office bookshelves and cabinetry with a desk area and a closet installed by Closet World. It's seemed expensive because I had a lot done. When they designed it, there were some erasures on the thing because we changed it and it was hard to determine what the final product was because there were some erasures on it. The people who installed it had a nice, clean interpretation of what the designer had done and the clean interpretation was different from what we had actually done. But it was difficult to determine. So I called the office and I'm glad it's over. When you pay for a product, you just want them to be there and done. And I’m as satisfied as I thought I would be.

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    Reviewed July 13, 2018

    I was looking online for custom closets and Closet World came up on Angie's List. I made three appointments with three different people and Closet World was the first to come out, and I liked the salesperson that came out. She listened well and had a really nice demeanor. And she came up with a really great design. I wanted it to be changed and she didn't fight me on it. She was super accepting of our needs and I liked her a lot.

    We had our master bedroom closet customized and the installation wasn't as good. The guys were nice enough, but they had to do some modifications to the closets to be able to fit around an access hole for a pipe that was in the closet. They took up all the baseboards, but on one side, they could have left them there. There wasn't a lot of forethought so there was a big gap on the floor. Our walls are plastered so there's a lot of repainting and patching that I need to do, which is totally fine. They let me know that ahead of time. But the place was not super clean and then there were a couple of nicks in the wall. And there were some marks left on the wall and that was disappointing.

    Also, the rep probably could have upsold us a little bit 'cause we are in the market eventually to have the closet doors replaced too. I didn't know if that's something that Closet World did, but I was surprised she didn't suggest that. I like the fact that she wasn't super pushy, but there probably would have been a sales opportunity given the right moment. But overall we had a great experience. The custom closets have been life-changing. I always expected that that was something that my parents did, and now that I'm at that age and I've had them put in, it's amazing and I can't believe I waited this long. I would recommend it to anybody.

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    Reviewed July 12, 2018

    We had Closet World install a master bedroom closet and the work was done well. The designer we worked with was a very nice person. She knew what she was doing because she did it very efficiently. However, there were some confusion such as not being told how I was going to make the specific payment. I was to give her extra amount of money, which was 50% upon institution of the contract. When I got the contract, it said the first payment was $1,700 and some. And I made the check for it. She called me back a day later and said, "I'm sorry but you were required to pay 50%." And there was an additional $400 something. I told her I just followed what was stated on the contract. And she told me that there was something in addition written on the contract that I didn't see and she was right about me being deficient of $400. But it was a bit misleading when the contract said the first payment was x dollars, when in fact, it was not.

    Another thing was that the agreement said that the final payment was to be paid upon completion of the job. I'm a lawyer and I was at work and the workers who would spend the day there completed the job and I got a call at my office. And the person on the phone said he was gonna wait for me to come home to give them the check. I told him I was an hour and a half out and I was not gonna leave there for at least another hour and that I'd just give the check to the designer who I gave the first one to that night if she wanted to come over or the next morning if she could drop by. And he said he had to call his boss because his boss wanted them to take the check home. So I told him to call his boss and tell him the reality that they were gonna wait out here for two and a half hours.

    The guy called me back and told me his boss insisted for him to wait for the check. And I didn't really like that. It was very unprofessional and the designer should have told me how desperate these people were to have the check literally upon the last nail being driven into the wall. I was a little upset about that and I thought it was very odd.

    Also, the designer was kind enough to include tie racks in the contract, which we would pay for. And each tie rack holds maybe 10 ties. I was supposed to use these racks as well for belts. Now, I'm on size 44 waist and the belts would drag on the floor if they were to be used for my belt rack. So, I can't use them. And as far as ties go, as a lawyer, I have about 50 ties and I cannot use those racks for all my ties. So, there should be a question asked at the onset or at least be told by the designer that each rack will only hold 10 ties, so that I could ask for more tie racks or maybe the company has even a better suggestion.

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    Reviewed July 12, 2018

    I had Closet World install wardrobe, the closet, the cabinets and they were excellent. Brittany, the salesperson, was fantastic and the person who came for installation was great. The designer was very friendly and knowledgeable. Because my closet has a very unique shape, she gave me ideas and picked out the shape. And when the installation team came, she came again to check if everything went okay. She was good and the closet's quality seems okay. I would recommend Closet World.

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    Reviewed July 12, 2018

    The quality of the Closet World products looks good. We had some cabinets, media centers, walk-in closets, and room closets done, and they did a good job. But I’m not happy with their design for the media cabinet and I’m not able to keep my media equipment there. It broke twice and someone came back and fixed it for us. But the guy didn’t even do half of the work and he never showed up again. Other than that, it has been a pretty smooth experience with them.

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    Reviewed July 11, 2018

    We've used Closet World before and we used them this time when we needed to update the closets that we didn’t do last time. The designer came over and did what I asked. And she was super helpful and very nice. The installation was quick and the installer was fast and very nice and helpful, too. We're thankful of Closet World's service and we are happy with what we see so far.

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    Reviewed July 11, 2018

    My cousin-in-law had Closet World installed and I’ve seen the 50% off in the ad so I decided to give them a shot. My wife and I called them and got an appointment. Their designer was awesome. She was very knowledgeable, very nice, answered all of our questions and I had a real person upfront. We had the installation team install a walk-in closet in our master bedroom and they were really good. Overall, my experience using Closet World was great.

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    Reviewed July 11, 2018

    We had a closet in my daughter's bedroom done by Closet World. Their designer was amazing. In other closets in my home, they already had a certain type of organizer there. I wanted something comparable and she made some suggestions and that was really helpful. Also, the installation was fine. However, there were some things that we didn't anticipate in the closet because I had never noticed them. There was an active water heater pipe there which was covered by the original carpet. Still, they were able to work around that and made modifications which was great. We're really happy with the service. I would definitely recommend Closet World and consider them for other installations.

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    Reviewed July 10, 2018

    I've used Closet World before and then I went to them again and I had them put in closets in my three bedrooms and a hallway closet. The designer was excellent and the installation crew was great. Everything was done the first time the crew came.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed July 10, 2018

    Closet World had good specials and I had them install a closet for my garage. Their designer was very attentive and suggested other ideas that worked out. Furthermore, their installer was great. Something wasn't working at the time and he made it work. He was very detailed and knowledgeable. However, I have a concern as I haven't gotten my bill. I called them and said that they would send it. Still I don't have it and I don't want that I'm so delayed. Nevertheless, I will refer Closet World to other people. They had great quality and good prices.

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    Reviewed July 10, 2018

    I had California Closets as well as Closet World come out to the new property I bought when I moved and compared prices. The girl from Closet World who came the first time, Nicki, was awesome. She was on time, called me ahead and she was fabulous. She also had great ideas for the closet. Also, Closet World had good prices and they had the product I liked.

    So, I had them do my whole house. There were two closets in the master and others in the pantry and the guest room. My installer was so organized and professional. He was 110%. I couldn't believe that he got the job done in the time that he did. He blew me away. The company won't ever want to lose him. Overall, it was a great experience.

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    Reviewed July 9, 2018

    I had Closet World install four regular closet with rounded edges. I liked the 40% off that I got for the installation. The designer was good and the installers did a great job. I'm happy overall.

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    Reviewed July 9, 2018

    Working with Closet World has been a nightmare. The designer promised me the moon and stars and didn’t deliver. Their reps said that they were gonna be here and never showed up. Another time, they forgot that I had a whole other closet built. It took an extra week and I received an attitude. It was just the worst experience I’ve ever had. I would never ever refer anybody to Closet World.

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    Reviewed July 9, 2018

    We just moved to Las Vegas, so I went online to see what companies were here. Closet World was a lot Cheaper than California Closets and had a better design for us than The Container Store. So we had Closet World install the floor-to-ceiling shoe rack and 15 drawers in the master bedroom. The designer was friendly, talkative and informative. She also did the diagrams and everything by hand and was very good. They gave us a timeline when it would be ready and it was ready on time. They also said it was gonna take two days to install, but the installer got it done in one day and he cleaned up after himself. He was wonderful. My experience with Closet World was painless and everything was perfect the first time.

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    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaff

    Reviewed July 8, 2018

    We had an appointment to meet with the people from Home Depot, but after Sheryl of Closet World came by and dealt with measurements, we canceled the meeting with Home Depot. Sheryl was very professional, pleasant, experienced, and easy to work with, and we like her. We ended up going with Closet World because of her. There was also a sale over the Memorial holiday at 50% off, so that was an incentive.

    The installation started out very rough, but it ended on a very positive note. They said that they were gonna be here between 12:00 and 2:00 on a certain day but they showed up at 4:30 and then said they were not gonna be able to finish the job that day ‘cause it was getting too late. We called the installation people and asked them what was gonna happen. And the gentleman came back, looked to the wall and said he could make us second in line the next day. So we asked him why and he said he promised the first spot to somebody else. That didn’t come across as very good customer service.

    We said we should just cancel the order and he said we would lose our deposit. We canceled the order and I called my credit card company to put a hold on the card, said I was gonna dispute these charges. We had neighbors who said they couldn't wait to see our new closet, and we had to tell them we canceled. We called Sheryl back and got the number of Roman, the western regional director. We called Roman and left the message on his phone ‘cause this was late on a Friday. Then on Monday, the gentleman from the installation department called back and his demeanor had greatly changed. He said he was gonna make the situation right and asked us what we needed. I told him that the problem was with him and with the way that he handled the situation.

    I don’t know whether Sheryl or somebody from sales department talked to the installation department or the western regional director gentleman said something, but clearly, the gentleman in the installation department completely changed his tune and gave us excellent customer service. And now, we just had Sheryl over again two nights ago to possibly do a second project in the future. So, we're extremely happy now. It's all good now. And what I appreciate is that after everything was installed, Joe called me and he said, “What do you think?” And because of the upgrade, I told him I love the handles. I got cobalt blue acrylic handles. They upgraded us and they didn’t have to do that. I understand that usually they just do one or the other, but he gave me both doors to cover these shelves and these beautiful handles that are beautiful.

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    Reviewed July 8, 2018

    Our experience with Closet World has been so far so good. But I'm not so happy with the kind of shelf that they did for me, and I wish they would listen to me and understand and try to come and see what I was trying to tell them, but they did not. The designer guy messed up with the sizes. He came once and he didn't measure right so he ordered it again. And I'm not so happy with the sizes of the shelves inside the closet because they did different sizes and there was a big gap. And I was trying to explain to one of them to stop by and allow me to explain what I meant. When they started the closet, I was out of town and we called them and we have warranty. So if anything's wrong, they'll come and fix it, but after I paid in full and after they installed it, nobody tried to be there for me and try to make me happy.

    I understand that the guy messed up with the sizes. It was fine and I was very patient. And then, he told me they need the price in full. I told him that we should wait until we finished the closet and both of us were happy. But he said it doesn't go like that. So I paid but when I came back from my vacation, one of the shelves in the bathroom has a big back gap. And with the way they explained it to me in the paper, it looked okay for me. There would be two shelves and two racks. But in actual, it looked like two shelves in the top, two right in the middle and there was a big gap that I don't know what to use for. And they place it in the wrong place for me. It was supposed to be in the middle and they put it all the way to the side next to the shower doors.

    I told them I'm not happy, and if I have to pay for an extra shelf, I will but I also told them to please send someone for them to understand what I was trying to explain. After I spoke with them, I gave up and told myself I'm gonna live with it, but I have so much other things that they need to get done in my house. I don't think I will call them back. But if somebody will come and try to make me happy, I may call them and do more work with them.

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    Reviewed July 8, 2018

    I researched three different closet companies and Closet World offered a free installation, so that was a big deal. I hired them to do a full-room walk-in closet and the designer I got was great. I downloaded an app to draw the closet, so all she had to do was copy the design, but she was good. The installers were fast, efficient and clean. Also, if they ran into any type of problem as far as the room was concerned, they solved it.

    There were also a couple of issues but the manager of the local Closet World was very efficient in solving those problems. He was very communicative, called me back right away, and was very helpful. Even just the minor things that I had a problem with, he took care of immediately. So, everything was resolved and I’m pretty satisfied with the experience. I would recommend them to a friend as well. Closet World has a good product and their customer service is great. And with their discount and free installation, I would use them again.

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    Reviewed July 7, 2018

    I was looking at Closet World's deal, and at that time, it was 50% off, so it was pretty interesting for me. They were our first choice and our experience with them was really good. The designer was very pleasing and informative. He recommended a good material and then worked for my color because I wanted a special piece where the back of the cabinet is a different color. I had a special design in mind for my library/piano room and he worked around whatever idea I had and then drew it really well. I was very pleased with the design and they created and completed that room for me in one day. The project was a surprise for my husband and they completed it right at 4 o’clock when he came home and got to see it.

    My husband thought it was really good and could not believe the price that we got for the project. He could not believe how good the material was because we didn’t have a figure of how it was gonna be. We didn’t actually get to see it until it was done and it all came out beyond our expectation. Additionally, the installer was awesome. He worked so diligently and then measured everything. The best part of him was he always let me know before he did something and what I was gonna see. He explained thoroughly that it’s not a surprise when I experience something because he already told me first.

    For example, he had to cut the pieces of wood because our house is abnormal in size. It’s 11 feet tall and they had to work with very big pieces, so he told me beforehand that they didn’t have pieces that big and that he had to make an incision on a certain piece. He wanted to make sure that I understood and that it was okay for me, so it was very comforting and it was very honest work. We got a really good piece and so far, I have nothing but a great work. The guests that visit our house always ask where I got it and I tell them it's from Closet World.

    Closet World sends the best people ever. They just explained everything beforehand which made the process a lot easier. They made sure that they did whatever they could, and whatever they couldn't do, they consulted back to the client to make sure that there's an agreement first before the installation. I am a very satisfied customer.

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    Reviewed July 7, 2018

    I needed something quick and Closet World had the quickest service. I had them install a total of four closet doors for me, three of which were with mirrors. The designer was really respectful and polite. She was receptive to my ideas and then she shared hers as well. The installation was great as well. Their installation team came in and did the job. They left right away and the work was neatly done. Though the price was high, I had a great experience with Closet World.

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    Reviewed July 7, 2018

    I went onto Google looking for closet companies in Las Vegas. I stumbled upon Closet World and they have a professional-looking website. From what I could tell, they could make an appointment to come in-home fairly quickly, and at the time that was appealing to me. We did two master bath closets with them--one for my wife and one for my self. We had drawers, shelves, hanging rods, and a hamper. However, the Closet World designer was terrible. When she initially came into our home, she was very aggressive and was using high-pressure sales tactics to be in charge, to lead us by the nose, and to pressure a close. I explained to her that she didn't have to be like that. She just needed to show us that they have a good product and how it’s gonna help us, then give us a price and we’ll make a decision. But, she just didn’t get it and it wasn’t a great experience.

    One thing I was impressed by was they do put together a pretty fast stencil drawing on graph paper. We told her we wanted the top of the units to match the top of our door and the top of the window, which was the same height as the door, and that was how she drew it. The problem though was she drew it visually so that it was like what we wanted, but the measurements she put on there didn’t represent what the drawing showed.

    So, during the installation, my wife went in there and told the main installer that it was wrong. The installer was nice, professional, and communicative. He was obviously proficient in his trade and could do a lot better than installing for Closet World. The other one didn't impress me that much, though. The installer called his manager and said, “I’m looking at this drawing and I totally get what they’re saying. This drawing shows everything matching across the top of the door and top of the window.” I was told that they would order the higher panels and they would take care of that, so that was wonderful.

    But unbeknownst to me, when I wasn’t home and just have my wife at home while these guys were working, the saleslady brought a prospect over to our house. I wasn’t really thrilled about that. My wife didn’t understand what was going on. She thought the saleslady wanted to check on the work. But instead, she brought a stranger into our home, into our bedroom, and into our closet and was selling her. She’s somebody that’s moving in at our neighborhood eventually, so, this saleslady has an appointment with her, knew we were having an install, and brought her over to our home. That was incredibly unprofessional. I wasn’t happy about that.

    Then, there's something called a bridge shelf that connects two shelving units and when we were in the sales process, the in-home consultant was explaining that the unit on this wall would be connected to the unit on this wall with the shelves. She also said that it would look really nice. I couldn’t understand what she was talking about, the drawings were flat and they were pencil. Then when the installer was working, my wife was looking at this bridge shelf and said to me, “That’s really ugly. I don’t want that.” I told this to the installer and eventually, to the manager. He said, "No problem."

    So, they removed approximately a third of the project because we were just doing one wall now in each closet as opposed to two walls in each closet. Long story short, because they thought they were putting these other units in, they removed some baseboard and accidentally either destroyed it or threw it away. When it came time to put the baseboard back on, it was gone. I was told that they would get some baseboard, come back, and put it in.

    I don’t know whose fault it was but then a few days ago, I got a phone call from the sales consultant and she told me that she got shorted on her pay since our job went from $6000 to $4000. She asked me what happened. So, I said to her, "You know what? I can’t believe you’re calling me asking me about your commission. You didn’t ask me how the closets were. You didn’t ask me how everything else went.” Then she told me that she was gonna do that when she comes over to sell us some more closets. I told her about the units that were removed because of the bridge shelf. She told me that we were the first people she had ever run across that didn’t like how it looked.

    Then, I just hung up on her. Also, before she told me about her commission being short, I asked her if there was anything she could do about getting our missing molding installed. She said that she didn't have anything to do with that and we'd have to call somebody else. I just had it. And as soon as I hung on her, she texted me saying, "That was incredibly rude of you. I was just trying to help you." She also told me that despite how rude I was, she made a phone call and found out that whatever paperwork that was supposed to be done to get our molding installed was never done. So, we have to call somebody and get it done. She said that she thought we were gonna do more business together as well, but I seem really upset. It wasn’t so much I was upset, I was frustrated with the fact that she just seemed to think it was okay to act the way she was acting.

    As far as the product went overall, it’s okay. I worked everything out with the installer’s manager and they got the right pieces installed. It’s not high-end as we would’ve liked. I could’ve run down to IKEA, bought the same stuff pretty much, and hired a local handyman to install it, and I probably would’ve saved 60% from what I paid. I wouldn’t recommend Closet World to anybody. If I could turn back the time and do something else, I wouldn’t have dealt with them at all.

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    Reviewed July 6, 2018

    I liked that Closet World is a brand name. And I had them install shelves and something for the hangers in our master closet. The Closet World designer I worked with was very knowledgeable and very artistic. And the installer was on time, professional and polite. They did a good job and I'm happy with it. I'm gonna order more for the other closets that I didn’t do. Also, I'd tell my friends that Closet World offers financing.

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    Reviewed July 6, 2018

    My realtor had nice things to say about Closet World and we needed something for our garage so it was fairly simple choosing them. The designer was very nice and she knew everything. I had three other workers at the house during the installation and the installers were in the garage but they said hello and made sure to have me look at it before they left. We had two door cabinets installed and it was exactly what we needed for the garage. It’s great and everything went smoothly.

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    Reviewed July 6, 2018

    I wasn’t very happy with my experience with Closet World. Although they installed the closet according to plan, I was unhappy with the design of the closet. I have to take some responsibility for that, but I hired the designer, who seemed was new and did not do a very good job, to help me because I couldn’t see the space well. She put it on graph paper in about five minutes and it had two dressers and it increased the space of the closet. We negotiated a price that was about $3,700, and then after it was negotiated, she said that if I wanted a back on the closet, that was another $800. That frustrated me because I assumed that there would be a back because all the pictures had backs. My husband told me that he'd paint it so I don't have to worry about that. But when they removed the old closet, there were holes in the walls.

    When the closet came in, it was just boards with a little bar. It wasn’t spaceflow and the bars were too high. So, I lost all the closet space, and I needed to lower the bars and add shelves which I did. I wanted to order the shelves online but I couldn't do that, the designer had to come back to the house. I ordered these four shelves and they were about $400. So, the cost was around $4,000 now. However, when I actually walked around the closet, I asked the designer, “Does this look like a $4,000 closet to you? 'Cause it doesn’t to me.” I didn't mean to be rude but I was unhappy.

    There was also this $120 delivery fee. I told the designer to ask their manager if they would waive the delivery fee. She said that her manager won't since the order was not big enough. I told her to tell her manager that they lost my business forever and I have three other closets that I was gonna have done. Interestingly, they delivered for free this morning. That was nice but I didn’t know that was even gonna happen. If they were gonna do that, they should have called me and said, “Hey, we understand you were unhappy, so we did this for you,” and that would have made me happier.

    And then, it dawned on me that the first drawer was not shallow and it was horrible. In dressers, the first drawer usually is shallow for socks and underwear and then the drawers get bigger. I admit that I didn’t look closely at the dresser I was ordering. When I told her about the drawer, her response was, “We have lots of other products. I'm sure I showed them to you,” but I'm sure she did not show them.

    My designer was very passive and very unable to negotiate with her manager, but no one from Closet World was rude. But if I could do it over, I'd probably just tell her to let me speak to her manager. The communication between the designer and the customer needed to be more thorough too. Their advertising and the pamphlets they give you and the way they show it to you are kind of deceiving as well. The closet is fine, but it was a lot of money for what I didn't really get.

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    Reviewed July 5, 2018

    I had them come out and the person who came really knew her stuff and I had trust in her. The installation crew were very good too, and knew what they were doing. They installed filing cabinets and a closet. The only thing is that when you look at the whole thing, I know the walls are crooked, but you can see through it and also when you’re looking at the desk top where the backing goes down to the desk top, there's like a gap in there. To make it nice and perfect, they should have either sealed that or put around something that covered those cracks. And I didn’t know if they would do anything about it. But I think Closet World is a good company.

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    Reviewed July 5, 2018

    When the Closet World designer came to my property, she was very professional and she drew out the design. She made some very good recommendations and suggestions. And then after we ordered it, the process was very seamless. I had Closet World put in a closet system for my master bedroom. The installation was good, but the cleanliness of the environment at the very end was a little lacking. The installer was nice and very friendly. But when I pointed out a couple of areas in the house that I felt that needed to be cleaned, especially some wood chips, there was just little micro hints of dissatisfaction with that and it had been brought up which was fine, but it was just that last little bit of interpersonal communication that really tipped the scale. I also ordered oil-rubbed bronze hardware and it came with brass nickel. So, I had to order new parts which took about two weeks. But overall, I would recommend the company.

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    Reviewed July 4, 2018

    I was very dissatisfied with Closet World's service. My interactions with the designer was clear and fine in the beginning. I had the closet installed in the entrance and bedroom. But they should improve on their product, timing, communications and actually doing what we agreed on. I'm still going through the experience, so I will never go to this place where I went last time.

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    Reviewed July 4, 2018

    The designer from Closet World was pleasant and easy to work with. It was nice that she knew what she was talking about. I had them install a Murphy bed and a desk. I had to have them come back because they missed some spots with the nails. Everything wasn’t nailed in, and then one of the drawer handle was put on crooked. But it was a great experience overall. They had good quality and follow-up. They came out pretty quickly to fix what needed to be fixed, no questions asked.

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    Reviewed July 3, 2018

    The designer from Closet World was nice and got me the best deal. I had them install a closet system in a regular closet door in the master bedroom and there were no hiccups. I usually have hiccups but it seemed like her design helped the builders. Her overall knowledge for the design process was good. The installers were nice. It was 90 degrees outside and I was trying to give them umbrella and cold water but they didn’t want too much from me. They were good and quick. It took them about less than an hour to do the installation. They were also professional. It was a good experience overall. If somebody asks about Closet World, I’d tell them that they should consider them in their planning.

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    Reviewed July 3, 2018

    I had a closet added in the master bedroom by Closet World and I was there helping with the installation myself. Everything was pretty fast and the installers were very friendly. Also, the designer Liz has worked with us before and she's very good, competent and easygoing. Everything went well.

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    Reviewed July 2, 2018

    We were redoing our master bedroom and needed to redo our closet, and we saw Closet World's ad in one of our weekly mailers and we decided to call them. We set up an appointment. And then the designer who was super nice came out within the next few days and spent about an hour here. And we walked through the phase and she told me what they could do and what options we had as far as materials and different accessories like dresser, drawer, shoe things, and all the different items that they have there. She had all of her materials with her and she had all of her information, her brochures and her pamphlets, and the different handles. And then, we decided on the design that we liked. She had great ideas and she listened to what we have to say and she took our ideas and matched them with hers and what we knew we needed to have and what could be extra. It was a very pleasant experience.

    We have a walk-in closet like a long narrow galley closet. So we had rods and shelving and a little four drawer dresser put in. It was very standard. And we weren’t super extravagant about it. It was a very simple installation, and the installer came in and out. He was in my house for 2 hours at the most. And he was super nice and cleaned up before he left. I would recommend Closet World. The price was right and the quality is good. The whole process was really streamlined and easy from the very beginning and it was a good experience. If ever we do a closet and have a closet, I will call them back. They’re doing a good job, and I would recommend them.

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    Reviewed July 2, 2018

    The Closet World quote was way overpriced, so I kept turning their salesman’s offer. Finally, their price came down so low that I would do it, and I pulled the trigger at $1175. When I met with the designer, she showed me the picture and I approved. It then took four weeks before I realized the closet hadn’t been installed. I tried to get in touch with a designer, but I couldn’t. Then I called Closet World several times, and I was sent from orders, to installation, and back to orders every time. I was told that I was in “pending mode” and I needed to complete my payment, but I had a $500 deposit. And that’s all I’m paying for the closet install. We went back and forth so many times that I refused to get off the phone and I asked for a manager. I finally got in touch with a manager and he got the closet to be installed within 5 days. But it’s literally about two and a half months already.

    The closet is awful and it looks like a 12 year-old built it. It’s just four sides, two chrome hammers, two drawers and two shelves. It is prefab wood and has has holes on it for adjustments and shelves, and it looks as if it’s not finished. There should also be more drawers in it as well. I spent $875 for a closet that I could have made for $250. The closet is so pricey for what they are. And there was no customer service. The price that I was paying was bare-bones and even when I wanted it gray instead of white, it was another $150 more.

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    Reviewed July 2, 2018

    The Closet World designer was very nice, but I couldn't envision what she was drawing and as a result, the product wasn't designed like it should have been. It's in a corner and the space that I have to sit underneath is not adequate. I keep banging into the sides so she didn't design it well. She was very worried about having it centered underneath the windows which are pretty high up. And for me, I don't care about the windows. I want the desk to be where it needs to be. But when I called Closet World, they agreed and for a pretty small additional amount, they're going to fix it. In addition, I didn't like the way that they put together part of it, and they came back and fixed that part as well. So they've been very accommodating and they tried to make sure that everything I wanted was done.

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    Reviewed July 1, 2018

    I've tried Closet World's services before for closets in my study and office and they were of good quality. So, I had them install closets in all the rooms of my home. Their designer was nice and informative. Their installation team was on time and even came back to finish the job.

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    Reviewed June 26, 2018

    Closet World advertised regularly that they offer a discount of 40%. When I purchased my house the bedrooms were completely bare. There was nothing in the closet, so we had to build them up. The designer was prompt and she was a really friendly, very sweet girl. I had two closets installed in bedrooms, one into my bedroom and one of them came out really well. The materials are good quality. When we first had the closets installed, they had some issues in terms of measuring out the size of the closet. The closet in one of the bedrooms was like a square. It wasn’t like a long rectangular closet like you see in most bedrooms. So, it’s a walk-in but it was so small. There was a center cabinet and then the rack for wardrobe rack would be along the side kinda facing it.

    So in the center there's a square, and then on the left wall is a set of rack for hanging and then on the right wall is a set of racks for hanging and on the back wall is a shelf that comes out towards you. And so, the measurements were a little bit off. Initially the center one was too large that I couldn’t hang clothes on either side. But they fixed it right away. We ordered a hamper for my husband’s closet and so when they arrived with the hamper, they didn’t have the proper part, but they came back later. It was just an inconvenience ‘cause my husband took a whole day off work and then I had to take some time off work to go later.

    Also, Closet World was hard to get ahold of. When we first noticed that there was a problem, it was Friday in the afternoon ‘cause they installed our closets late Friday. By the time they were done, we recognized all the issues. Then, we couldn’t get ahold of them and then I was like, “We can’t get ahold of you and if you read the contract, you have three days from the day you signed the contract to get a refund, but I don’t get my second shelf for two weeks from the day I signed the contract." If you’re not happy, you’re not gonna know until after the closet installed but your timeframe to change your mind has now lapsed. I would still recommend Closet World but get other estimates first because we just trusted that that was the best deal and it was a good deal. Closets are expensive. You’re not gonna get what you pay for. It was $2,000 for both closets which was a lot of money and a lot of money for it to not be done correctly.

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    Reviewed June 26, 2018

    I used Closet World before and they did my closets redone in my previous home in San Francisco. I called them again and the person who came out took the size measurements and she was very good. I had my closets redone as I needed some extra room to double my closet space. So, they put in hangers for clothes, and drawers, and double hang. It seemed to be done okay and it’s serving the purpose now. The installation team was very professional and knowledgeable. And, I was satisfied with the work that was completed.

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    Reviewed June 25, 2018

    I saw that Closet World had a discount of 20% off. I assumed it would be a smooth job and that they knew what they were doing. However, I don't think the designer had really been on the job for very long and really knew exactly what she was doing. She was fine as a human being, but we just don’t think she was very educated on her job. She missed things. Also, when the guy came out to put it in the first time, he was saying “I’m gonna have to redo this. I’m gonna have to…” Their designer was just so happy she got a sale. Still, I wouldn’t call her a designer. I’d call her more of a salesperson.

    Thereafter, their installer had to come out a couple of times. The first installation guy who came was probably the most knowledgeable about the product and what the buildout entailed and how it would fit that particular space. There were all sorts of things that were not included in the original design because every space is different. Every space has something that it needs to be aware of when you open a drawer. Whatever it was, this guy understood it and I really felt more comfortable with him ‘cause he redesigned it.

    For the second, I was surprised that Closet World wouldn't send the first guy. I was thinking “Why wouldn’t I get the person that came out the last time, that knows it, that knows my space?” I was shocked when this other guy showed up. Still, my confidence in the entire process was at 40% the entire time. I've tried to figure out Closet World but it seems like it's a franchise. The guy who ran their office didn't even know that I'm not at ease with the situation.

    Also, when they installed the product itself, there’s a seam on every drawer. I was surprised that there are two seams on every drawer that are fairly visible, which they all are consistent so it looks the same. Still it’s not a great-looking product. I have a closet in my bedroom, and it doesn’t have those seams like that. Nevertheless, we're happy to have what we got from Closet World. We have shelves that I wasn't expecting are nice to have since those have come in handy for my son's shoes. All in all, the product is fine. Had the process been better, maybe I would be raving about Closet World.

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    Reviewed June 25, 2018

    There are two major closet companies in my area, California Closets and Closet World. The major reason for choosing Closet World was cost and I've used them before. The competitor showed me stuff that I didn't need and their cost was a third more which was significant. I would have gotten a closet damage and the Closet World designer talked me out of it. So we did a pantry, a hallway closet and a bedroom closet. You could tell that she has done it before. The installers were cool but they were late. Apparently they were at another job and the customer kept making changes so they were several hours late. I contacted their customer service team quite a bit and they just said, "Oh they're on their way." It was ridiculous. When the installers got there, they rushed through the job. There was a team of three and they went in and installed everything. It was done on the same day, but it took longer than I wanted it to be.

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    Reviewed June 24, 2018

    I had two closets installed through Closet World -- my master bedroom and my guest bedroom closets. I’m very, very happy with them. The designer came in the master and then the guest bedroom with her design stuff and spent about an hour and a half between the 2 rooms. I just read my book out in the living room and she was just writing and drawing and everything else. She was very nice. She also knew exactly what I wanted and I got exactly what I wanted. The installer was one guy and he was such a nice guy as well. He just went about his business. He was here on time and he didn’t take very long. The installation was only a few hours and he had it all done, which was amazing to me. He was very competent.

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    Reviewed June 24, 2018

    We decided on Closet World based on its selling price and the designer really worked with my wife. We had our closet done with the drawers and everything to hang our clothes. They could have prepped the house a little better for the installation, like putting down plastic, as far as high traffic areas. And I don’t believe they wore booties or anything on their feet because they were upstairs and there’s carpet.

    We’re also still waiting on them to come back, finish something and replace some of the drawers that were damaged when they put them in. The person who did the install told the manager and then from there, we’ve been communicating with the manager. He’s been calling us and keeping us updated because there have been multiple times where they received drawers in their warehouse but they were the wrong drawers. That happened twice and they had to send them out. Now we’re waiting for it again and it's been about a month since our install.

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    Installation & Setup

    Reviewed June 23, 2018

    I had Home Depot and Closet World come out and give me a bid. Closet World gave a lesser bid and their representatives were fine. They did a really nice installation and I like the shelving. The shelves in the closet are twice better than what I've had done in Arizona which weren't good since they were sinking when I put my stuff in.

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    Punctuality & SpeedStaff

    Reviewed June 23, 2018

    My wife wanted a more organized space in her section of the closet so she called Closet World and the saleslady came in. They talked and she drew up a nice diagram, which my wife accepted. The installers were great. They were quick, fast and efficient. They put in the cabinet in my wife’s closet and so far, it's good. We had a choice in material and the one that we picked is as good as it is. It’s quality work and I’m convinced that if I need to do that to another closet, I’m gonna call Closet World. I would recommend them too.

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    Customer ServiceStaff

    Reviewed June 22, 2018

    We had little cabinets for a walk-in closet, a regular closet, and my laundry room so we could put our clothes more organized. The Closet World designer was very helpful, friendly, and detailed with her work and she wasn't pushy. She has good customer service and gave us feedback as far as what she thought would work. She gave me two or three designs and I told her how I wanted things. Then, she kinda drew it out and we went from there. She was really great. And the cabinets look really nice. They called and asked if I needed other stuff and followed up how the work was. I would tell others to give Closet World a try.

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    Installation & SetupStaff

    Reviewed June 22, 2018

    Closet World did our closets before, so we decided to keep using them. We recently had them install closets in the master bedroom and in another bedroom and we like the build very much. Their reps were very professional, very efficient, and very good. The crew was always interactive, going back and forth, and making sure that we knew what they were doing. And they got the job done. I would tell others to go ahead and use Closet World. They do what they need to do.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 21, 2018

    We had bedroom closet installed by Closet World. They were very informative and they listened to every idea I had. I was very comfortable working with them. The installation was quick and easy and the guys were professional. I love the end product. It has multiple hanging racks and multiple shelves. And it made me more organized. If anyone wants better closets, they should go to Closet World.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed June 21, 2018

    Last May 14th, Amy from Closet World came to my house. She made an estimate and said that the installation would follow within two weeks. But the first time they came back was on May 27th. They told that something was wrong and that some parts were different, so they couldn't install the closet. It has been two weeks now and no one has called me.

    I called them and got an operator who told me that someone would call me the next day, but until now, no one has taken care of the matter. So far, I called them more than five times already. They gave me a direct line where I could call the person in charge and when I did, Tommy returned my call. He told me that Abraham would call me the next morning to schedule when the worker will come back to complete the installation. But Abraham did not call me back. So, it was a very bad experience and I'm so unsatisfied. Their advertising is cheating people and I will not refer my friends to Closet World.

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    Staff

    Reviewed June 20, 2018

    The Closet World designer really knew her stuff, so she was very capable. We had the closet and flooring done, and also had some unique cabinets built. The two gentlemen that did it were good employees. They were very skilled in what they did. They had a little bit picked up on the next day, but most of it was done during their first visit.

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    Installation & SetupPriceStaff

    Reviewed June 20, 2018

    I wanted cabinets in my garage and I looked at Home Depot and stuff like the mobile cabinets. I went with Closet World and got four large cabinets. The designer who helped me set that up was nice and she suggested different things. Then, the installation crew showed up when they were supposed to. But the designer measured wrong and it wouldn't clear my garage door. The guy had to cut the top off. It looks fine so I'm fine with it.

    But I think it’s a little overpriced. It was supposed to be 50% off and I still paid $3,500 for four garage cabinets. It’s kinda like stores that mark up their merchandise so that they can discount it. But unfortunately, it’s probably pricey everywhere. And other than it being a little overpriced, the rest of it is fine. I'm happy with the cabinets, so far. Also, Closet World delivered what they said they would and if people wanna spend a bunch of money, then they should have closets professionally installed.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed June 19, 2018

    I liked Closet World's price and the lady who came out. She was good on the initial visit. She was on time, professional, and respectful of what I expressed with my budget. She let me know what my options were without being pushy and that was a big deal for me. I had them install basic shelving and added some racks in different places. When the installer's came out, they were here later than I was told they'd be here. But there was a miscommunication because they were out of Hayward and I'm not very close to that. And when they were leaving the yard, it was communicated to me that they were gonna be here at a particular time. But once they were here, they were professional, respectful, and did what they needed to. So far, the shelving that they installed for me is functioning and doing what I need it to. I also told my friends that I'm happy with what Closet World did for me and that they should give them a call.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 19, 2018

    We saw an ad for Closet World and there was some type of promotion. We had been thinking about doing some work on our closet because we were setting up a nursery for our daughter about to be born. So, we called them up and set up an appointment. At the time, the pricing seemed right with the promotion and we weren’t too concerned about the workmanship because our transaction involved standard modular Melamine-layered shelving with some closet rods and some cross-shelving, with a little bit of crown molding on the top. Nothing too intricate.

    Our designer was nice but we had a situation where the drawing wasn’t really perfect, so when the installer came the first time to install the closet, it wasn’t correct. So, he had to come back and finish the installation another week later. It wasn’t a big deal in the long run but I took a day off of work for it and had to end up making myself available for another day. So, that was the worst part of the whole experience. Other than that, the installer did a good job. He was clean and very fast. If it wasn’t for the situation with the mis-measure by the designer, things would have been even better.

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    Installation & SetupStaff

    Reviewed June 19, 2018

    I liked the Closet World sales person, and she was very friendly and seemed very professional. The designer was very good and had all the knowledge that she needed. I had a closet installed in the master bedroom and the end result was exactly as planned.

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    Installation & Setup

    Reviewed June 18, 2018

    I had Closet World install Black Melamine in my bedroom closet. My interaction with the designer was perfect. The installation and my interaction with the installers were good. My overall experience was really good.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed June 18, 2018

    I heard about Closet World from my realtor and all the products, like the cabinets are good. We use them every day. The designer explained to me and my wife also. She wrote a note and she pretty much know exactly what we wanted and came through. And once you told them exactly what you need, they don't push you or anything. Our designer listened to what we wanted and that was what she did. That was why it was so quick and so painless.

    We had some difficulties because we had a couple of water valves sticking out and she went around that and made the whole design fit, so that was kinda cool. The installation team explained whatever he had to do, let us know exactly how long the installation was gonna take, if we were okay with everything and he just went over again what I had to pay. So it was good communication. I've seen a lot of bad reviews about them. But they do a lot of work and they listen to you.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed June 18, 2018

    As an architect, I’ve been in the industry for a long time and I’ve worked with Closet World before. They gave a really good price for a closet organizer for my parents' master closet and that was why I picked them.The designer was really nice. She spent a lot of time here working on everything. But the width of the panels that they put in was smaller than we thought and I don’t think we discussed that in the drawings but it was okay. That was the only communication that we didn't have very well and that we were disappointed in.

    Aside from that, they also had some damaged pieces in the drawers when they came to install. So we had to wait a week to get two drawers then when they brought them back, the handles were installed wrong so we had to wait another few days so that they could bring them back again. That was annoying. But other than that, the installation was okay. The full installation took about three days and the entire process took three weeks. The end result is not the best quality ever but it’s good enough for what I paid. The overall experience was worth it.

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    Staff

    Reviewed June 17, 2018

    Closet World's salesperson came over and she was excellent. I had their company put a slide wall in my garage. Their designer did a great job overall and I'm very happy. I also told my contractor for the garage that I would use his services again and again.

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    Punctuality & SpeedStaff

    Reviewed June 17, 2018

    Closet World had a 20% off sale going on and I did a 13' reach-in closet, with a built-in dresser, a hamper and several different hanging areas and shelving. The designer came over to the house and we all liked her. She was good and the installer was very good too. He was on time, fast and organized. I have considered giving Closet World a callback and get one more shelf. I've also recommended them to a few people.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 17, 2018

    I saw a Closet World ad and I had them install a basic system with shelving and a couple of hanging clothes rack. It was nothing fancy. The designer worked with my design and changed it when I needed it changed. Her expertise was excellent, she knew what she was doing and helped me out just by me giving her an idea of what I wanted. The installation team did a good job and there was no problem dealing with them. The crew explained everything and I got a lot of work done around my house so they were great and everything worked out the first time. Also, it was quick to get an appointment and they got it here as quick as they could. They got it installed and I didn’t have to wait very long, so that was nice.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed June 16, 2018

    I looked at four other closet companies and Closet World was far and away the most expensive but the quality was much better. And they float the cabinets off the floor, which I thought was kind of a cool thing in the garage to make clean up easier. I had cabinets installed in the garage. Closet World's designer was okay and she was able to get the color on them that I wanted. She presented the product and worked a little bit to help me get a price. The installation team worked hard. One was a little bit off and they had to take the closet quickly back and shorten it a little bit, but they wanted to make it right and did a great job.

    I got a follow-up call from them asking how the product was and if everything was okay and at that time, I thought it was, but we then noticed a small crack in one of the doors. And the door directly opposite, it was like a little round piece where the laminate was over it. I also then had another handle that needs to be replaced because it’s either stripped or something’s wrong, but the handle’s loose. And I called it in and they said they were gonna have to order the doors we got. But I haven’t been home in a couple of weeks, and I haven’t heard from them which upsets me a little bit. They’re very nice but right now, I couldn’t recommend them until customer service works with me and they fix the handle and the two panels. And also, it’s expensive.

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    Punctuality & SpeedStaff

    Reviewed June 16, 2018

    I got a closet interior and closet doors done by Closet World and the designer was very personable and efficient. We talked and she measured. She really knew her products and she showed me all the different options. It went really well and I was really pleased with her. The installers showed up on time and got right to work. They didn’t bother me while they were going in and out with all the material then someone let me know when it was done. It was a good job and I was really pleased with the whole thing.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 16, 2018

    The other company that was going to do the pantry was asking way too much money. I told them I was not gonna pay that kind of money for a pantry and so, the contractor recommended Closet World. The designer was very good, thorough and explained everything to me. The installation went very smoothly and it was fast. They gave me a time frame of three days and they did it. Closet World did a very good job for me and they were professional. They did what they said they were gonna do, I’m very happy with the result and I would recommend them.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffProcess

    Reviewed June 15, 2018

    We called up California Closet but they have too long of a wait time. Closet World's service was to be done a lot faster. The whole process took about two weeks and they did a great job. So everything worked. Our house was completely empty and we had to design closets for the master bedroom and a spare room. My wife and I worked with a gentleman from Closet World and they did what they needed to do. They came out and installed them. Everything was good.

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    Installation & Setup

    Reviewed June 15, 2018

    I had Closet World handed down and I wasn’t gonna look out for someone to come and fix for me so I had closets installed in the three rooms and one outside. The designer gave me a lot of insights on how it was gonna look like, the kind of material they were gonna use, how many days and all the stuff to be expected. In one of the closets, we have an access to the crawl space and that closet was left not done very well so the installation was average. The installation crew did their job, explained things and I was working with them alongside. They asked me to repaint if I needed to do any touch ups because it’s an old closet and they wanna put it a little bit higher so the old paint where the old structure was gonna show up.

    After the initial installation, my designer messaged me and I explained to him that I might need someone to fix the space for the crawl area. That is something that I'm waiting for, but I'm too packed on my work right now. The experience with Closet World has been good and the best part of it was that they gave me a window for three weeks but they were able to get this all done in less than two weeks. We have time for our garage makeover to add more storage and we reached out to the designer.

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    Installation & Setup

    Reviewed June 15, 2018

    We called Closet World and they came and gave us a quote for the garage cabinets. The designer was very nice and professional, but the installation was not the greatest. It was coming apart and they were gonna charge me to fix it. We had some exchange, but they apologized and came a couple of days ago and they finished it. I had the product a little hold on. I'm not too impressed with the cabinets, though it is fine if you just have light stuff to put in it.

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    Staff

    Reviewed June 14, 2018

    I saw a 40% Closet World ad in the newspaper and then I called them to see what’s up. The designer, Tatiana was very sweet. She took her time and explained everything to me. She was very knowledgeable and if I didn’t understand what she was saying, she would pull out the book and show me examples, which made it really easy to make my choices. Also, it was supposed to be a two-day installation and the installers finished in one day.

    The final product looks amazing. I love its quality. It’s amazing, we’re blown-away. We rent at the Palazzo and things are not high-end there. They didn’t invest a lot of money on their cabinetry and the things just feel like if you hit them hard enough, you would break them. So this new closet feels really sturdy and the selection of wood is really extensive. We picked out this beautiful gray and we’re very happy so far. I'm a pleased customer and I tell everybody about Closet World. In fact, I’ve already recommended them to my husband’s cousin.

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    Closet World Company Information

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    Company Name:
    Closet World
    State/Province:
    CA
    Country:
    United States
    Website:
    www.closetworld.com

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