Closet World Reviews

The rep was very nice, took the measurements and came up with a couple of ideas. I didn't like one of them. There was some wasted space. So, she was open to my idea and reworked everything. I have two 6-foot walls and one that's 5 feet. That's the back wall. So, everything’s narrow. I wanted to make use of the space under the window of the 5-foot space. She hadn't put anything in there. So, we revamped things. And I was able to make use of that space.

The installer was just one guy, but he was amazing. It was three weeks that he brought the product and installed it. And it took him three hours because he had to install all the rail because the supports go into the floor. It's not freestanding. And he had to remove the baseboards that were in the closet, install all the support, and put in all of the hanging rods and the various shelves that I ordered. He vacuumed up everything.

I had gone to Home Depot and had them cut some extra shelves for me. They're 10 x 12 that I needed. So, I made the space, the heights between the different shelves, smaller. I cut it down and had some that were 8 inches for the flat shoes. So, I reconfigured and added more shelves. Their bracket supports are a pin type of thing. You can't buy them online. So, I called. Closet World said, “How many do you need?” And they happened to be in Vista. I'm in Cardiff. So, it was only eight miles away. And they gave me a bag for free of the pins because they're not available. Everything else is more of a 5-millimeter or a 3-millimeter. They seem to skip a 4-millimeter. And the 4-millimeter is what I needed. I was very happy.

The installer was very young and timid. He couldn't even look me in the eyes and he didn't know how to talk to people. He didn't speak English great, so maybe that was part of it. He ran out to the car to call his manager then the manager called me. He said that that was how they did it. But I used Closet World before and I told him that they didn't do it like that before. So, I wasn't going to it. Aside from that, the installer was so cared and he wouldn't even come back in because he said I yelled at him. But I didn't yell at him. I was yelling at the company. In the end, I didn't want to have to pay by check, but we gave him a check and that was how we got through that. It left a little bit of a sour taste in my mouth and I don't know if I'd call them again because of it. I was a repeat customer and I spent 5,000 the first time, while this was for a little tiny closet that cost $1,100. It was insulting and unprofessional.

I also had to coax the installer to come in and install the closet. They need a stronger installer to not run out there and cry to his manager like that. When I had the manager on the phone, I went out to talk to him in front of the installer and I asked why was he telling the manager that I yelled at him because I didn't. I talked to both of them in the same way about this whole thing. Other than that, the installer did a great job and I thanked him.

In addition to the closets, I had the installers build a dresser system. There were two closets in one of the bedrooms upstairs and in-between the closets there was a little cabinet that was there, initially. So I had the cabinet removed and everything prepped so that they could build a dresser system in-between. The only hiccup was they didn't include a top portion. It wasn't built exactly to the space. So there was some exposed wood on each side and it needed a beauty piece on top of it to cover the space entirely. So when they left, on each side of that dresser was the exposed wood that you could see. On site, they had to have somebody contact me and I had to place an order for that additional piece because it wasn't included in the original estimate.

The closet looked like the sample that she brought with her the day of. I had a lot of options but I just went with the white wood because it was just interior and they were basic closets. The price was fair. Closet World was the first company I called and coincidentally, they were running a special, so I got 50% off of the price for the job. So that made the buying decision easy.

Being in California, you don't think we need a lot of coats but we wear a lot of jackets when it gets cool. So, we had that put in and then also for other little things that we wanted. The other closet is for one of my daughter's bedrooms. She had the drawers put in and had the area for her dresses and long gowns. It has a double rack so she could use it for jackets, suits, blouses and slacks. She had other areas too where she could just put little things in and an area where she could put shoes in. The dimensions would be about 5 x 5 for one of them and the other one was 5 x 8 feet.

We liked the product and the people were very professional and courteous. They asked and made sure it was what we wanted, which says a lot about customer service because there are a lot of people who don't wanna do that. They’re just there to do the job. But the guy who did the installation was fabulous. He knocked it out within a matter of time. He had to do the customization because he had to make sure that everything was just right and did an excellent job. He would swear up and down it was his own business, the way that he was taking care of everything. My husband said he cleaned up very well.

Even though the closets were smaller compared to a whole-size room, it didn't matter. This was just as well. It was done perfectly so I'm happy with it. We’ve been referring Closet World to other people because they come and see and ask. We didn't have a lot of closet space but after we did the closet, we were able to organize. They would say we have a lot of clothes and I would say we don't have a lot of closet space, but Closet World is who we went with.

We've loved the work that was done. It's very, very nice. I really like the materials. It's easy to clean. We had one section that was done in our living room. The only thing was that we had it fill a hole to make it look more finished, it was just about an inch where it didn't hit to the roof of that area. We had two laundry rooms done with just shelving and one had a cupboard in it. So we had a cupboard that's a broom closet put in and then we just had a lot of shelving. We did the baskets over the washer and dryer in our upstairs laundry room. I'm a very visual person. So just looking at the picture, I envisioned these baskets were a lot smaller and they were huge. I have to actually have a step stool to get up and down to put stuff into the basket. But I love that everything is adjustable because then I can get what I want to fit on the shelf.

We also had a cabinet put in in our living room. We call it our game center. On the bottom is just a cupboard with drawers and we have all of our games. Then above it, we have a countertop and then about 20 inches for putting pictures and decorative stuff. We had shelving put in for pictures and decorative stuff. We also have an under the stairs storage closet and it's my favorite because that's where I had a lot of stuff and it was hard to see. I could never see anything because everything was piled on top of everything. But now, it's so organized. It's nice to have a place to put everything.

However, the installation team was lacking. Initially, I was told it would take just one day, but it ended up taking four days instead. Although the person doing the installation was polite and knowledgeable, I feel this scheduling issue was more the company's fault than his.

In the end, we are very happy with the results and love how everything looks. Given the overall experience, I would rate Closet World 3 out of 5 stars.

The installation team was fantastic, too. They were polite and ensured everything was cleaned up beautifully after making the initial mess. The quality of their work exceeded my expectations, and it's great to finally have everything organized. Overall, I am very pleased with their service and would highly recommend them.

While the salesperson was generally professional, the process to finalize the order could have been smoother. I had to contact Closet World directly for the payment, which added some inconvenience as I had to wait for business hours.

Despite that minor hiccup, my experience was overwhelmingly positive. If needed, I would gladly choose Closet World again for more closet doors. Even though I didn't have a comparison for the pricing, I appreciated the quality of the products. They were expensive, but in this case, the quality justified the cost.

What I like about Closet World is they have a very diverse selection of products, from some relatively inexpensive to the expensive, but it's all high quality and it's custom. They have so many options for hardware and it's very nice. Compared to others that I've seen for the same amount, it's cheaper. Especially when they have those sales, there's 50% off or 40% off and free installation. However, they used to have an online catalog. That was years ago and now they don't have it.