Closet World

NO. You DO NOT want to work with this company. I called during a holiday promotion and was excited to have two closets in our master bedroom done. The sales person who came out was friendly and responsive and designed a nice system for us. We ordered their "Legacy" system with smooth self closing drawers. Our installation was supposed to take 2 days. The day of installation the workers showed up after 3pm (on both days). We live in a condo (with an HOA) and all workers have to be off the premises by 6pm. At the end of the 2nd day the job was not complete. All the drawers were not installed, shelving not complete.

We had a Sale Person named Mark ** from Closet World in the West Hills area of CA. He performed the bait and switch. He gave us a price upon his second visit that did not provide all the options we asked for. He told us those options would be another $1,500. When he returned the 3rd time the price went up to $3,900 and did not include backs on the cabinets, which he said would be another $750 and that was not for full backs. I could tell, he was testing us on our threshold on the price. He said he would get back to us on a better price by Saturday and never would return with a price and ignored us. I finally, emailed him and told him we were going elsewhere. His response "Thank you for the update."

My name Sam & Laura **. DON'T GET SCAM FROM CLOSET WORLD. WILL TELL YOU 50% THE PRODUCT 10 WARRANTY STRONG WOOD. All lies. Worse cheap quality ever see. The salesperson his name Rayan we asked to do cabinet in Garage and pantry and walking closet. After installation the closet falling. I part cheap material. Too many mistake by salesperson. Did his own designed. We didn't for this. I paid $11000. Take from 50% deposit. Take him 2 months to comeback do the work.

WORST CLOSET COMPANY EVER! Would rate a ZERO if possible. The quality of materials and hardware is terrible. Within 10 days of installation, almost every drawer was falling out of the track/glides, which couldn't support the drawers. Called and they sent out service to fix, but drawers continue to come off the guides. When I spoke with service manager to request they replace the non-functioning guides with ones that would not come off, he said we'd have to "upgrade" for an additional $2,000 (~$155/per drawer; FYI, these "upgraded" guides cost about $20/drawer), after already spending over $13,000!! Will be reporting them to BBB. WOULD NOT RECOMMEND THEM AND REGRET BUYING FROM THEM. Terrible company, terrible product, terrible service. Wish I had read reviews first!

Terrible experience with Closet World spent over $4000 in June on a closet system. We are on our 4th visit for someone to come out to finish the original installation and it is STILL NOT finished. They will sell you on a closet system, take your money at the first appointment then not complete the project and take months to come out for service appointments! Our original install was 8/31. Closet world has now come out 4 times to complete and still either install incorrectly or does not have the correct parts on each visit! We will be using another company hands down in the future! Also they come at whatever time they please and won’t tell you a “window” until the day before. Customer service reps are rude and not helpful!

I wish I had read some of the reviews before I signed a contract with them. Maureen, the sale person disappeared after she got our signature and credit card number. They have already charged the full amount and the work is not complete yet. They have installed Wrong size and defective panels and they refuse to fix it. I have disputed the charges on my American Express so far and I will place other posts with update about dealing with these crooks. Richard, their installation manager is also a jerk and does not know anything about customer service. Do not give them your credit card number if you decided to ignore all reviews and hire them or you will be sorry.

They drilled through the wrong place and I am still waiting for them to reimburse us for the electrician. The Supervisor Robert was impossible to deal with and absolutely did nothing in the range of customer service or retention. Pray your install goes well because that bubbly best friend of a salesperson that first visited you ghosts you if the install goes wrong and calling for help to him/her is a joke. It took six weeks to get power back to our plugs and we are paying out of our own pocket for the car charger. They are overpriced, plywood cabinets, anyone can do it. I feel for their marketing and I feel like a schmuck. Trust me, try another vendor.

This company lacks customer service in full disclosure. They were several key considerations that were never shared with me until 48 hours for the installation. I had a difficult time getting a manager on the phone to complain about defective products that were delivered and installed in my master bedroom. The company transferred me several times. Once I spoke to an installation manager they assured me that the product would be replaced. A second service provider came out to my home on Friday, June 25, 2021. The installer arrived without any preparation, prior knowledge or products to resolve the issues with my original installation. The service was scheduled to remove the defective products and install new shelving.

The representative looks semi professional, provides professionally printed glossy pictures and designs, but before signing and payment up front, be sure to read the fine print (strategically camouflaged, small print on yellow paper). The self presented designer, Deborah ** walks around with her checklist and estimates her design on number of walls, height, length, width; in my case, she obviously did not look up to see that the walls of the closet converge on one wall. Fortunate for the installer who upon inspection noticed that if shelving installed as designed, would block the right hand door entry to closet. Although the installer tried calling his own supervisor, he did not receive a response so I had to make the decision to not install right wall shelving.

Cabinet was made way too small for the opening. So the installer added to the frame to make it fit. When I called Closet World I was told to speak to Diego in Installation. He didn’t return my call and when I finally reached him, he said I needed to contact the main office. They kept bouncing me back in forth. I called Pam the person who came out to measure and she didn’t return my call. If you are dissatisfied with your product, no one will help you. Very poor customer service and product. I do not recommend this company.