Closet World

On the day of installation we found out my designer Evelynne ** had botched our closet by leaving out drawers in her design. The installation supervisor Cory supposedly took over and was going to redesign the closets. Since July 12, 2022, until today 8/8/22 we have been given the runaround and have yet to hear back via email with the approved design. Since day 1 Cory has been saying he’s working on it or he will get back to me and doesn’t. My last conversation with him was last week and his exact words were, “I will email the design in 20-30 mins.” He never did. But that was typical for him never followed through. Too much dishonesty with this company.

If I wrote all the problems I experienced with Closet World I could write a book. They are the most incompetent and company that I have ever dealt with. They came out to our home four different times because they had bad, damaged or just the wrong product. They never came during the installation window, every time they arrived hours later. They scratched our cabinets, wiped them with acetone and left the bottoms peeling and would not remove the cabinets and give us a refund. We gave them the opportunity to give us new cabinets and they brought more defective cabinets than the ones they installed.

Save your money from this company. Among my experience they sent not one but two inexperienced "Professional" designers. Tried to charge me for installation twice. After installation I was not satisfied with how one closet fits. Had to contact District Manager for Northern CA to file complaint. Once talking with him he had no interest in trying to remedy my concerns...only to discredit my order from inexperienced designers and basically left me in the wind. Save your time and money and get the same thing from IKEA.

Sales rep set the hook. Showed ‘mothers’ closets and had slick brochure. Gave an install date and that’s the last I was able to speak to her or anybody. Called, left voicemail, texted and emailed. Nothing. Installer had not brought correct door rail, forgot to install backs, seams all gap. He was in the house for 5 hrs and left a mess. Nails, screws and saw dust in both rooms and driveway. Save yourself time and money and hire anybody else. Do your due diligence. Don’t get scammed.

I cancelled an order on April 2nd and it is now May 24th. I have reached out to the company on 8 different occasions through email and on the phone. Each time I call, I am told I need to talk to a sales manager, however, they will not connect me and tell me that they will leave a message for the sales manager and they will return my call. On May 18th, I called to speak with someone because the installation department called to install. I told them the order was cancelled and then asked to talk with a representative. This has gone on for six days and I have still not received a call back and have not been given a name of a person to speak to. I am told each time that the person or persons are not in the office despite the fact that I have called between the hours of 8 and 3 on each call.

I'm don't recommend this company, they are very incompetent with their customers need. It has been a month already and I still haven't received one missing shelf in my walk in closet. Where is my missing shelf???

NO. You DO NOT want to work with this company. I called during a holiday promotion and was excited to have two closets in our master bedroom done. The sales person who came out was friendly and responsive and designed a nice system for us. We ordered their "Legacy" system with smooth self closing drawers. Our installation was supposed to take 2 days. The day of installation the workers showed up after 3pm (on both days). We live in a condo (with an HOA) and all workers have to be off the premises by 6pm. At the end of the 2nd day the job was not complete. All the drawers were not installed, shelving not complete.

We had a Sale Person named Mark ** from Closet World in the West Hills area of CA. He performed the bait and switch. He gave us a price upon his second visit that did not provide all the options we asked for. He told us those options would be another $1,500. When he returned the 3rd time the price went up to $3,900 and did not include backs on the cabinets, which he said would be another $750 and that was not for full backs. I could tell, he was testing us on our threshold on the price. He said he would get back to us on a better price by Saturday and never would return with a price and ignored us. I finally, emailed him and told him we were going elsewhere. His response "Thank you for the update."

My name Sam & Laura **. DON'T GET SCAM FROM CLOSET WORLD. WILL TELL YOU 50% THE PRODUCT 10 WARRANTY STRONG WOOD. All lies. Worse cheap quality ever see. The salesperson his name Rayan we asked to do cabinet in Garage and pantry and walking closet. After installation the closet falling. I part cheap material. Too many mistake by salesperson. Did his own designed. We didn't for this. I paid $11000. Take from 50% deposit. Take him 2 months to comeback do the work.

WORST CLOSET COMPANY EVER! Would rate a ZERO if possible. The quality of materials and hardware is terrible. Within 10 days of installation, almost every drawer was falling out of the track/glides, which couldn't support the drawers. Called and they sent out service to fix, but drawers continue to come off the guides. When I spoke with service manager to request they replace the non-functioning guides with ones that would not come off, he said we'd have to "upgrade" for an additional $2,000 (~$155/per drawer; FYI, these "upgraded" guides cost about $20/drawer), after already spending over $13,000!! Will be reporting them to BBB. WOULD NOT RECOMMEND THEM AND REGRET BUYING FROM THEM. Terrible company, terrible product, terrible service. Wish I had read reviews first!