Closet World

I ordered two Closet World closet installations. It took two days a week apart to complete the closets leaving both unusable - that meant clothes out of both closets and on the floor. Final installation did not fit an article it was designed to house. It would be another week of disarray for them to re-do so I let that go. Two bars have now fallen off of racks because they were cut too short and were holding on by a hair and I didn't notice. I have to pay another $130 to have them re-cut, beyond the $3K I've already paid. Now I'm looking at all the bars and since I'm paying $130 anyway I'm requesting two others be re-cut and one of the shelves is damaged, which I was going to live with, and I'm requesting they fix that also. I do not recommend this company, their products, or service.

Melissa ** came out to our house we showed her the closet that we wanted. We told her that we needed more room for our clothes or shoes in our purses. She told us that we would have plenty of cubbies. We would have plenty A room for our shoes and our clothes and our purses. When they came out to install they damaged the inside of my closet. I had to patch it myself and I’m talking about big holes not little holes. It does not fit my shoes. It does not fit my clothes and I had no cubbies for my purses. When I called to complain they said that’s what she drew up on her list. That’s not what we got. What was on her list is not what we got. The three closet door from the floor closet door. I can’t even get to the right side of my clothes because the closet doors are too big. They do not slide open.

On the day of installation we found out my designer Evelynne ** had botched our closet by leaving out drawers in her design. The installation supervisor Cory supposedly took over and was going to redesign the closets. Since July 12, 2022, until today 8/8/22 we have been given the runaround and have yet to hear back via email with the approved design. Since day 1 Cory has been saying he’s working on it or he will get back to me and doesn’t. My last conversation with him was last week and his exact words were, “I will email the design in 20-30 mins.” He never did. But that was typical for him never followed through. Too much dishonesty with this company.

If I wrote all the problems I experienced with Closet World I could write a book. They are the most incompetent and company that I have ever dealt with. They came out to our home four different times because they had bad, damaged or just the wrong product. They never came during the installation window, every time they arrived hours later. They scratched our cabinets, wiped them with acetone and left the bottoms peeling and would not remove the cabinets and give us a refund. We gave them the opportunity to give us new cabinets and they brought more defective cabinets than the ones they installed.

Save your money from this company. Among my experience they sent not one but two inexperienced "Professional" designers. Tried to charge me for installation twice. After installation I was not satisfied with how one closet fits. Had to contact District Manager for Northern CA to file complaint. Once talking with him he had no interest in trying to remedy my concerns...only to discredit my order from inexperienced designers and basically left me in the wind. Save your time and money and get the same thing from IKEA.

Sales rep set the hook. Showed ‘mothers’ closets and had slick brochure. Gave an install date and that’s the last I was able to speak to her or anybody. Called, left voicemail, texted and emailed. Nothing. Installer had not brought correct door rail, forgot to install backs, seams all gap. He was in the house for 5 hrs and left a mess. Nails, screws and saw dust in both rooms and driveway. Save yourself time and money and hire anybody else. Do your due diligence. Don’t get scammed.

I cancelled an order on April 2nd and it is now May 24th. I have reached out to the company on 8 different occasions through email and on the phone. Each time I call, I am told I need to talk to a sales manager, however, they will not connect me and tell me that they will leave a message for the sales manager and they will return my call. On May 18th, I called to speak with someone because the installation department called to install. I told them the order was cancelled and then asked to talk with a representative. This has gone on for six days and I have still not received a call back and have not been given a name of a person to speak to. I am told each time that the person or persons are not in the office despite the fact that I have called between the hours of 8 and 3 on each call.

I'm don't recommend this company, they are very incompetent with their customers need. It has been a month already and I still haven't received one missing shelf in my walk in closet. Where is my missing shelf???

NO. You DO NOT want to work with this company. I called during a holiday promotion and was excited to have two closets in our master bedroom done. The sales person who came out was friendly and responsive and designed a nice system for us. We ordered their "Legacy" system with smooth self closing drawers. Our installation was supposed to take 2 days. The day of installation the workers showed up after 3pm (on both days). We live in a condo (with an HOA) and all workers have to be off the premises by 6pm. At the end of the 2nd day the job was not complete. All the drawers were not installed, shelving not complete.

We had a Sale Person named Mark ** from Closet World in the West Hills area of CA. He performed the bait and switch. He gave us a price upon his second visit that did not provide all the options we asked for. He told us those options would be another $1,500. When he returned the 3rd time the price went up to $3,900 and did not include backs on the cabinets, which he said would be another $750 and that was not for full backs. I could tell, he was testing us on our threshold on the price. He said he would get back to us on a better price by Saturday and never would return with a price and ignored us. I finally, emailed him and told him we were going elsewhere. His response "Thank you for the update."