Closet World Reviews

I didn't know exactly what I was doing, but I knew what I wanted to get done. I also had a busy day. I told her, “This is the space. This is the area that I'm gonna do. If you could take some measurements, and then you can go and design some things. And you can come back another day and show me what you've got. We'll figure this out later.” She said, “No problem. I've got this.” By the time I went back to see what she was doing, she said, “I would like you to sign this and just to show that I was here.” I was surprised with what she did. I said, “These are the colors. This is the whatever.” And she said, “I have some things out in my car if you wanna give me a few more minutes.”

The installation was more difficult. I was bummed out with the scheduling. But once things got going, it was amazing. They did a great job. I would recommend the two gentlemen that came to the house. They were very polite and professional. They knew exactly what they were doing. All they asked me was what exactly was that one detail change that needed to be done. So, I told them. They said, “Okay. We've got it.” They went in and took care of everything. They framed it up and let me know, “This is what it's gonna look like. This area is gonna have this. This is where it's gonna be,” and showed me by measurements. And they kept going. They said it had a warranty on it, which I thought was a long time. My daughter would say to everyone that has come, “Look what we did to the laundry room,” and would show it off all the time. Everyone who has seen it was just as pleased as I am.

On the other side of the vanity is my closet. I have two. I had shelving put in and we figured out what to do with my shoes. So, it's the whole shoe thing and I can put about four pairs side by side. One-third of the closet is split-level. I had the same thing done in the guest bedroom as with mine. But they had to knock some stuff out, too. In the guest bedroom, the closet is deep so I had wooden boxes put in to slide in my shoes. So, they took everything out and started from scratch. It was good.

I was very happy with the quality of the work done. One of the things that was an incentive was it was quick and easy. The gal who did the assessment was experienced. She took a look at it, did all the measurements and told me the space I was not using versus how much space I would be gaining. It was easy for me to see how it was a great decision. I could have chosen the quality that I wanted and probably a lesser one but I could have gone much greater, and it would have been great, which is very good.

The installation was much quicker than I thought it would be because they arrived at 2:00 p.m. and they were finished within three hours. So I was really impressed with how much they got done in the amount of time. Everything turned out great. The technicians were super nice. They answered all of my questions. I have beautiful hardwood floors and they didn't cause any damage, and that was important. There were no scuffs or scratches. They did a great job at demoing the existing closet that was there.

I thought I might need to repatch my walls and that there might be holes, but it was very, very minimal. It just needs a little bit of touch-up paint. There was one drawer that looked askew, and they tweaked it. There was one scratch, and they were able to kind of fill it on the spot it wasn't noticeable. So they were a really good crew. I would 100% do it again. It looks incredible. It makes my life a lot more organized and stress-free. Even though it's just a closet, it did a big overhaul for me and my husband. We're very happy with the results. It was a lot easier than I thought it would be. It was a lot less invasive than we had thought it would be.

We had just finished remodeling our upstairs. The bedroom was where the closet was gonna be installed. The guy who did our room primed and painted. He also textured our closet walls and put a 6-inch base molding. When the sales rep came, he said we had two options. He said, “Option number one is we cut your base molding pretty much where we're gonna put the closet and the closet just slides right in.” I asked if they charged for that to which he said, “No. We do not charge for that. We just have to let you know that we cut it. But we measure it properly. We put caulking where we cut and everything. So, wherever you're gonna see the molding, that's gonna be intact, and that's fine. It's just the closet slides in.”

The second option I was given was gonna cost me more money. I was told, “Option B was we cut the back almost like an L or number seven shape, and the closet slides in. But we don't take out your moldings.” They will just cut the bottom of the closet where it will fit over the molding. I said, “You know what? Not really attached to this molding, so don't worry about it. So, let's go ahead and just cut it.” I asked if there was gonna be any paint peeling and if they did touch-up work. The rep said they don't do touch-up work. However, the closet is gonna slide right in and I was not gonna see anything because I'm gonna have the backing of the closet. That was a deal. I wrote him the check, 50% off.

The rep said I would hear from them in three weeks. That's usually their window for installation. In three weeks, the installers came and I showed them where the closet was going upstairs. The installer said the same thing about having to cut the molding. I told him not to worry/ I told him, "But the guy told me I'm not gonna see anything ‘cause the closet's gonna slide right in.” He said I was gonna see something. He's like, “Well, you have 6-inch base moldings. That's pretty high. The bottom of the closet that we install is only maybe 2 to 3 inches, like 2.5 inches from the ground up...So, when we slide it in, you're gonna see it.” I was scratching my head. How was I gonna see it if they were gonna put a closet in there? I asked, “But doesn't the backing cover that?” That was when everybody got on the same page. He said I didn't have backing. I started seeing a little red. That was not right.

He asked where my contract was as well as the receipt for the contract. I gave them to him and he looked. He said, “Ah, see right here." It is checked no for backing in the tiniest print ever. "So, you didn't get backing.” I said, “First of all, I didn't check that. The sales rep must have checked that. All I did was sign the receipt.” The sales rep explained to me that I was getting backing yet he checked "no backing". I found out there was a reason for that. Backing is expensive and it’s not included in that initial thing. I had the installer get his manager on the phone. I was just defeated that day. The guy was like, “Well, we can handle this two ways. Number one is you get the backing, which is extra. Or b) we install your closets today and we come back like a week or so later and put this trim at the bottom where you don't see where we ripped out your molding and the differential and paint.”

Our closet was standard white colored. The closet walls that we had painted were super semi-gloss bright white. It was definitely not the same color. The guy was explaining that people normally get the backing because the back of their closet walls have either holes in them or they're patched or they got paint. In my case, I was thinking the backing looked amazing. When the sales guy rep came and he showed me his booklet of all the beautiful closets, I said I wanted that and I specifically pointed to the one that's all-white, enclosed, and has backing.

I then told the guy that the trim thing was not gonna work out for us. Not only that, I was also going to have to pay for that. He told me that that trim thing is almost $400. I was like, “Are you kidding me? First of all, your sales rep pretty much, in my opinion, falsely advertised what he was selling... And now you're telling me I gotta pay for this trim thing, which is gonna probably look ugly.” I went back to asking what the other option was again. That was them not installing that day. The backing would have to be cut properly for my measurements, so we ended up waiting three weeks.

My wife and I have a baby on the way and it was a scheduled C-section. This was June something and we had enough time. We wanna get it done before the kid arrives. I asked how much the backing was and was told it was $1,800. I'm like, “Are you kidding me? Is this magic backing?” The material was sawdust and I can probably go to Home Depot. It was that thin cardboard that goes on the back of dressers. But I have to find the right white to match. I can paint it but I don't know the specific white. My thing was, I'm paying for this. 1,800 was crazy when this whole closet cost me 2,290. And it was only four different closets. It was one big semi walk-in where we had one side with shelves and then we had hangers. It was going to be four different areas that needed backing.

The guy said, "Well, let me see what I can do.” He brought it down to 1,280. At that point, my wife and I were pissed. But we really didn't have other options. When I said to cancel the whole thing, I found that the check I wrote was non-refundable. Because of all this and that sleazy sales rep, I couldn't cancel. I would have lost $1,145 ‘cause that's what I paid upfront. Needless to say, this was a horrible experience. I ended up saying, “Fine. Let's just do the backing." It was still another three weeks for the installation but the guy said, “I’ll keep a look out for stuff if we have something sooner.” They did have something sooner in two and a half weeks.

The next day, I had a good night’s sleep and had a fresh mind. I called this guy back and told him that I was just not happy with the 1,280. I appreciated what he tried to do for me but I wanted to speak to somebody higher up, He said that would be the district manager. He said he was gonna have a district manager call me. A week went by and nobody called me. I was communicating and I had copies of all the emails. I said, “What's going on, man? This is getting ridiculous that not one person can just give me a callback.” They started branching out and reaching out to other district managers that can give me a call. Almost another week went by and nobody called me.

Finally, the guy responded and said, “I apologize. I did speak with the district manager. He can give you another $200 off if you would like.” I honestly wanted more than that but at this point, it didn't appear like anybody wanted to talk to me. I said, "Fine. Let's just do it for 1,080 and call it a day.” An installer came and he was here for six hours. He was supposed to get here between 12:00 and 2:00 but he showed up at 3:00 p.m. He didn't leave till 9 o'clock. When I asked what was going on, he said, “Well, they didn't take proper measurements. I had to go out outside and literally cut every single piece of metal for your hangers.” He didn't even finish the job.

According to him, t“Everything's functional. The only thing we're missing is just the caulking on the sides and putting the trim on all the sides. I can't do that. It’s 9 o'clock... I'm not gonna make you sign anything. This job is not considered done. So, tomorrow, I'll put the notes in. And my manager will call you. And we'll set up a time for somebody to come back to your house.” It was crazy. Within four days, two more people showed up to do trim and caulking. Finally, the job was done after I paid a total of 3,200. It wasn't a fun experience. In the end, the closet looks great and we're happy with at least the final finished product. The quality is fine. It's not like your typical go-to Lowe's or Home Depot type of closet that you can get for $300. I can see that the wood itself is quality.

The installers did the laundry room and I said I wanted to be able to hang up some clothes in there to dry and a folding table in there, which one of the doors coming out was going to be an ironing board and that was very important to me. It was on my designs. The installer took his own measurements and realized there was gonna be an issue with one corner and I was not gonna be able to have my folding table, my ironing board, upper cabinets, and lower cabinets because of the measurements. It was gonna hit the door. He contacted management and they took care of it. I made a decision to eliminate this other wall and everything else fit. I got my hanging stuff so I was very happy about that.

The second room we wanted done is a big room that they had. It had to be split between my husband being able to do his bills and household stuff and the other wall would be my vanity. I wanted pull-out drawers for filing cabinets and my husband's own little area. And I showed the designer the space and what I needed. I told her about the height and that I wanted to keep the stool that I had. Before the installers came to do this room, I called her and told her I was a little concerned about her measurements. I asked that she revisit my husband's desk and my vanity before the installers come back out in two weeks. She reassured me that it was not a problem and I was in communication with the management for the installation.

When the installers brought the materials out, my vanity went up first and the middle portion gave me such a little area. It looked like it should have been for a teenager. And it was gonna be high like a bar stool but they lowered it. Also, I noticed my doors on the bottom. They were pull-ups and they weren't supposed to be on my vanity. The man said they could take those out and that it was gonna be an easy fix. Again, I had to compromise and go with what I had. But everything else is beautiful -- the drawers, the space.

Then, it was time for my husband's side of the wall and I kept popping in because I was a little concerned. Rightfully so, because it was exactly how my other one was but we caught it in time. The height was where you could stand up and put your elbow on it and the drawers were mixed up. Mine should have been on his and his should have been on mine. Also, his desk was like a teenager desk. The depth was wrong but the length was correct. They came back the next day and the man cut it and fixed it because I didn't wanna return it. And he removed the metal things that shouldn't have been on my vanity.

I've been keeping communication with the designer but not once has she called me. It was all text, which I found very unprofessional. She was very personable and she knows her material but she needs to work on her math. I told her she lost out on my neighbors who were following through. I did get an apology, but that wasn't the issue. The issue was, you lost out on business. I love Closet World, though, and I'm waiting for another deal in my area. I'm gonna do my other two rooms and then I'm going with a full makeover in our garage. But I will not be using the same designer.

The day after, we asked her to change a couple of things which she did send over to us. Then, we had her come out one more time and she did. So, the customer service was fantastic. We had to push back the installation due to our repair people for the bathrooms taking a little bit longer. Calling Closet World up to get them to change the dates was easy. We got the installation done, and the final product looks good, and we're very happy with it. It's a great construction. It's sturdy. Everything was installed professionally. It was one guy doing it. We were very impressed with his professionalism. He did it in a day. Everything feels great. There are no wobbly parts. The materials are top-notch. The drawers work fantastically. It's an overall great product for the price.