Closet World Reviews

The rep was very nice, took the measurements and came up with a couple of ideas. I didn't like one of them. There was some wasted space. So, she was open to my idea and reworked everything. I have two 6-foot walls and one that's 5 feet. That's the back wall. So, everything’s narrow. I wanted to make use of the space under the window of the 5-foot space. She hadn't put anything in there. So, we revamped things. And I was able to make use of that space.

The installer was just one guy, but he was amazing. It was three weeks that he brought the product and installed it. And it took him three hours because he had to install all the rail because the supports go into the floor. It's not freestanding. And he had to remove the baseboards that were in the closet, install all the support, and put in all of the hanging rods and the various shelves that I ordered. He vacuumed up everything.

I had gone to Home Depot and had them cut some extra shelves for me. They're 10 x 12 that I needed. So, I made the space, the heights between the different shelves, smaller. I cut it down and had some that were 8 inches for the flat shoes. So, I reconfigured and added more shelves. Their bracket supports are a pin type of thing. You can't buy them online. So, I called. Closet World said, “How many do you need?” And they happened to be in Vista. I'm in Cardiff. So, it was only eight miles away. And they gave me a bag for free of the pins because they're not available. Everything else is more of a 5-millimeter or a 3-millimeter. They seem to skip a 4-millimeter. And the 4-millimeter is what I needed. I was very happy.

The installer was very young and timid. He couldn't even look me in the eyes and he didn't know how to talk to people. He didn't speak English great, so maybe that was part of it. He ran out to the car to call his manager then the manager called me. He said that that was how they did it. But I used Closet World before and I told him that they didn't do it like that before. So, I wasn't going to it. Aside from that, the installer was so cared and he wouldn't even come back in because he said I yelled at him. But I didn't yell at him. I was yelling at the company. In the end, I didn't want to have to pay by check, but we gave him a check and that was how we got through that. It left a little bit of a sour taste in my mouth and I don't know if I'd call them again because of it. I was a repeat customer and I spent 5,000 the first time, while this was for a little tiny closet that cost $1,100. It was insulting and unprofessional.

I also had to coax the installer to come in and install the closet. They need a stronger installer to not run out there and cry to his manager like that. When I had the manager on the phone, I went out to talk to him in front of the installer and I asked why was he telling the manager that I yelled at him because I didn't. I talked to both of them in the same way about this whole thing. Other than that, the installer did a great job and I thanked him.

In addition to the closets, I had the installers build a dresser system. There were two closets in one of the bedrooms upstairs and in-between the closets there was a little cabinet that was there, initially. So I had the cabinet removed and everything prepped so that they could build a dresser system in-between. The only hiccup was they didn't include a top portion. It wasn't built exactly to the space. So there was some exposed wood on each side and it needed a beauty piece on top of it to cover the space entirely. So when they left, on each side of that dresser was the exposed wood that you could see. On site, they had to have somebody contact me and I had to place an order for that additional piece because it wasn't included in the original estimate.

The closet looked like the sample that she brought with her the day of. I had a lot of options but I just went with the white wood because it was just interior and they were basic closets. The price was fair. Closet World was the first company I called and coincidentally, they were running a special, so I got 50% off of the price for the job. So that made the buying decision easy.

Being in California, you don't think we need a lot of coats but we wear a lot of jackets when it gets cool. So, we had that put in and then also for other little things that we wanted. The other closet is for one of my daughter's bedrooms. She had the drawers put in and had the area for her dresses and long gowns. It has a double rack so she could use it for jackets, suits, blouses and slacks. She had other areas too where she could just put little things in and an area where she could put shoes in. The dimensions would be about 5 x 5 for one of them and the other one was 5 x 8 feet.

We liked the product and the people were very professional and courteous. They asked and made sure it was what we wanted, which says a lot about customer service because there are a lot of people who don't wanna do that. They’re just there to do the job. But the guy who did the installation was fabulous. He knocked it out within a matter of time. He had to do the customization because he had to make sure that everything was just right and did an excellent job. He would swear up and down it was his own business, the way that he was taking care of everything. My husband said he cleaned up very well.

Even though the closets were smaller compared to a whole-size room, it didn't matter. This was just as well. It was done perfectly so I'm happy with it. We’ve been referring Closet World to other people because they come and see and ask. We didn't have a lot of closet space but after we did the closet, we were able to organize. They would say we have a lot of clothes and I would say we don't have a lot of closet space, but Closet World is who we went with.

We talked about measurements, and I was familiar with the measurements that she spoke of because I've been looking around at Home Depot. She talked about making the drawers deeper where I could get more clothing in the drawer. So what we have now, on the left and right sides, an upper cabinet space where the doors that possibly would lock. One side locked, the other side wouldn't. And in the middle are three open shelves. The bottom is all drawers. I have three stackable drawers in three sections. They’re deep drawers and they fit a lot of stuff.

The installer came in, set all his stuff up, and was done in less than two hours. He put everything right up. The following time, the next guy, four hours. He almost did the same thing, but what happened was he had a different type wall to deal with. This one was a walk-in closet that he installed. And with that one, the walls and flooring were off. And the other guy, the flooring was off, but it wasn't off that much whereas he wasn't able to do it quickly. He looked more experienced. The second guy looked a little younger and took more time trying to measure and make sure things were right. But the quality of work was excellent in both cases.

The first guy forgot to put a bottom piece on the unit where you wouldn't see that it was lifted up off the floor. He came back right away, too. They just told me to send them a picture of what the issue was, and they sent somebody out right away. With the first set, my daughter turned around and slammed one of the drawers, and the whole face of the drawer fell off. I called the designer right away. She told me what to do, and she sent somebody out within days. They did an excellent job, and I'm very happy with my job. I would not recommend anybody else other than Closet World.

I have an older home and a very small closet and I was cramming everything in there. What made me want to organize it was because I couldn't see my purses because I had them hidden way back there. It's an old closet. I don't have a lot to work with it but I figured, if I get it organized, at least, it allowed me to throw away some stuff and minimize some stuff. I just needed to be organized so that I could have some simplicity in my life, and some organization so that I can grab and go. Now, I can see everything. I can see my purses. I can see my shoes.

I was a little disappointed because I didn't know that they were going to not patch my wall. Had I known that, I probably would have tried to do the demo myself and try to patch and paint a little bit. The quality, to me, I thought I could have had a little bit more. When you're putting up closets and things like that, sometimes it comes with the trim or that finished loo, and I didn't have that. It probably was extra if I did that. So, I was a little disappointed with that. It suits what I need for this older home that I have. Had I had a lot more space and all of that, I would have wanted a more polished look.

Initially, I got one estimate from another company before Closet World. The other company made me wait over a week for the estimate and the design, then installation, they said, would take three days and wouldn't happen until a month later. With Closet World, I got the estimate on the same day on my first appointment, and then installation happened in two weeks and it only took five hours.