Closet World

Everything went fine with the installation. The installer needed space and he wasn't told that I had a condo. He thought it was a home so he was a little put out. But we figured out a space for him to cut and saw. It was good. He did half of the hall closet in about three and a half hours and he was good. He was by himself too. The final product works fine and is sturdy. The quality is good and what was expected. I would refer Closet World. Clients just need to be prepared for when they come out for installation, in terms of what they need to make sure of.

A couple of months ago, I started working with another property and the designer was okay and was very patient. We had a deal and they came three times, however, the designer didn't measure a cabinet for the washer and the dryer. She said that the washer and dryer were put in the closet, not on the floor in the cabinet, so she made the 34 inches. But the installer who came over said, “No, you cannot put it on the boards. You have put it on the floor.” They did that work, but it ended up the closet only had 30 inches. The depth is 29.5, so it was very tight.

If they do it that way, they should add another 4 inches more or at least 2 inches more, but they didn't. They said, “Okay, I’ll just grease everything in.” I need the 4 inches in the back but because of the way they built in the front, I lost the 2 inches, and the way that they put boards on the backside, that was another 3 inches. They could not put in the regular vent, so they put the one nobody recommended.

One thing good with Closet World is they listen to me whenever I have an issue. However, I had to fight with them. They said that their product was cheaper, but I had to pay more. I tried to talk to the manager and I called the company, but nobody would talk to me. Finally, the supervisor called me, but it took me a long time. He said that he could give me all the carousels for free, but I had to pay for somebody to install. It ended up I paid another $75, which I think was not fair at all, but there was nothing I could do about the experience. They should do a better job, although they've done better than six years ago because now, the installer works for their company. Before, I had a very bad experience. They hired installers or an independent contractor, so that wasn’t good at all. If the installer was good, Closet World was good, but I've had bad installers different times.

As I started putting stuff in the closet, there were some other modifications I wanted. I wanted some floors to slide out on the bottom. Their rep came back and did that too. It didn't seem perfect right away, though. Closet World did a good job on the whole and they were courteous. It was a good experience and I would recommend them to a friend.

We tried to get it fixed and I spoke to Closet World's rep a number of times. But my interactions with them were not good. They were not responsive nor were they willing to address the issues with the closets they installed at our house. Closet World said, "You signed the contract. Too bad, so sad." Their company left a bad taste in my mouth. The experience did not go very well and I would encourage others to find any company other than Closet World to do their install.

They left a bunch of random woodcuts in one of the closets. The Installer said his boss thought that would compensate for doing a lousy job. I learned during the 36 hour install process that they pay their Installers (yes, installers) on a commission basis. This means that the faster and crappier they can install a job, the more the installer gets paid. Shortcuts are encouraged. I have NEVER received a return call from their Customer Service people: They offer no phone number. Their chief installer is someone called ALBERT - he refused to talk to me. His 19 year old Installer had to be the go between on the phone. I demanded that the Installer call his boss so I could talk to a live person. When ALBERT answered the phone, he told the Installer he would have to leave our house and never return if he handed his phone over to me.

I felt bad for the kid who Installed our closet. Because he was under pressure to finish our job quickly without concern for quality, I made sure he was fed and had fluids. It was 90 degrees plus in Ojai and the kid had no provisions. He said it cost him money to eat or stop, so he just kept working. Please consider using any other provider of services than Closet World. They have to be the absolute worst employer and service provider that exists. Their product is nothing more than melamine composite boards that you can buy at Home Depot or Lowe's. Save your money and pay a local handyman to install them. You will save thousands $$$.

Then for the outside garage, I had also already measured it and laid something out. The suggestion she had was that after a certain length, she changed some of the sizes. There are three 48-inch cabinets and one 30-inch cabinet. So it was just about the sizes of the cabinets to get the max of the wall use and we worked on that. She also suggested putting a few more cabinets over the washer and dryer. But I told her I wanted to wait and see how everything else went before I did the rest of the garage and do the whole wall, which was about $2,800. But I had a 50% coupon and they deducted that.

The designer was nice and very good. She seemed like she was trying to lay out the best situation possible for what I wanted and listened to me. In fact, the designer seemed very professional and knew what she's doing. But I didn't research Closet World. I got the closet and it was under $1,000. I kind of knew in my head what it was gonna cost and she was within price. The product they had was good. But usually, I would have done Yelp.

I did do Yelp but it was after I made the purchase and I was scared to death. There were some awful things in their Yelp reviews and because I read those reviews, I was on guard. I noticed they charged me for the final amount before everything got installed. So I called up and the representative said they made a mistake. She apologized and said that she would reverse it, and she did. She reversed it right away. Some of the bad Yelp reviews I read seemed to be about the salesperson not explaining things correctly and maybe trying to add more stuff than they should have. But in my experience, they did everything they said they were gonna do.

Everybody was professional and they did a good job. The quality of the cabinets is good too. Before the installation in the garage, I had cleaned it out and painted it. Then when the installation team came out, they did all the measuring and cutting and they put everything in. They cleaned up and everything worked fine when they left. Also, after I had the closets put in, I wanted to get a few more shelves so I called up and they were very helpful. I talked to the manager at the San Marcos store and he gave me some special pricing on the shelves and ordered them. Then I went and picked them up. So he was good about that too. I didn't have any problems with that. I put the shelves in myself and it was not a big deal.

However, the installation experience was not amazing. Someone was supposed to come between 9:00 and 10:00 on the day of installation. What ended up happening was the installer who was assigned to me was no-show that day. The communication was really bad. So, they strung me along throughout the day. They ended up coming around close to 5:00. But, the two sent to expedite it ended up completing it that evening, after 8:00. We are really happy with the job done. Look into Closet World. It seems a pretty easy process and affordable.

During the initial installation, they didn’t have all the materials and they didn't know what they were installing in a couple of occasions. Some of the materials were wrong. The guy just left and he wanted me to sign paperwork. Nothing was done or correct and I said that I wasn't signing the paperwork, and he just shrugged his shoulders and left. I talked to the dispatch manager who was a really nice guy and he came out and met with me. I took another part of the day off from work and went through it with them. He was supposed to meet me for another meeting with his installer, but nobody showed, so it was another day they missed me.

I met with the branch manager who was a really great guy also and he got everything ordered, except a bunch of stuff didn’t show. He said that he was gonna meet the installer out there next time and that he would personally drive back and forth from the shop to keep making different parts until they get my closet done. They did that and they tore out the crown molding, the base, and one of the hamper doors that was drilled wrong. It was a bunch of stuff they had to do, but, in the end, when they finally finished, it was decent. I just wish they would have been able to do that in the very first time they came out. I've had clothes lying all over my house for two months. I wouldn’t recommend them.

We decided to put a walk-in closet and it has been working fine. We're still accommodating stuff, but so far so good. The closet uses the space that we had, so we're happy with it. The installer came in and installed the closet the day they told me. He did the installation in 2 hours and 10 minutes. However, we're not very tall people and the belt sliding rack was placed a little too high. My husband said that he can just move it, so I'm waiting for him to finish that. If he doesn’t do it by the end of this week, I'll call Closet World to have someone come back. Other than that, my experience with Closet World was good. They also gave us a good special that they had and offered a promotion. We took advantage of that and that worked out fine.

After that, I didn’t hear from him for a week and a half. I tried to get a hold of him, but I couldn’t. I called the salesperson and I got a call from the installation manager and found out that nothing was ordered. The manager said that he placed the order and he scheduled me for about a week out again. The second installer came out and brought the updated drawers, but they did not have a top. He gouged my wall in my staircase and when he was installing the shelf, he broke part of the shelf. I still have yet to hear a resolution or to hear from this manager. I am beyond upset at this point and I don’t know what to do.

Weeks later the doors were installed by a different company and just as I thought the drawers did not open because the sliding doors were now in the way. I called. Spoke to a different supervisor. Explained the situation again. He said, "Ok I'll send you a quote," I said "wait are you charging me?" He said, "Yes of course." If he has to redo the design I have to pay. I told him it was clearly their mistake and why would a customer have to pay??? He replied "well if you would have had the sliding doors installed first this would have not happened!" Wow so he clearly thought this was my mistake. He also said maybe I should talk to the designer maybe she measured incorrectly. He emailed the quote trying to charge me another $300 aside from the $2,000.00 I had already paid for the installation. I did not feel good about this so I decided to call the next day and speak to district manager.

He said "well I will give you a good price but I have to charge you something someone has to pay for the installers to go back to your house and redo the work." Unbelievable. I was so upset and could not believe the poor unprofessional treatment I was getting from this company, I had been a returning customer but never had I been treated this way. I decided to go to the next level. I spoke to the vice president of the company. I again explained my situation for the 4th time and he asked if I could measure a section of the closet and what did the actual plans have on it they clearly did not match, he immediately apologized and said it was clearly their mistake and someone would call me the same day to fix the problem.

He was the first person to apologize. I thought finally I could not believe why two supervisors and the district manager could not have done the same. Two weeks later the installer came back out and fixed their mistake. The first installer did not follow the measurements the designer had written. This created the problem. Closet World supervisors and manager I hope you learn from this experience and listen to your customers after all we pay you to measure and install, maybe customer satisfaction should be at the top of your priority list instead of just making money. I definitely will not be a returning customer nor will I ever refer anyone to your company again. Very disappointed former customer.

We had a walk-in closet installed and the design was perfect. However, Closet World messed up on the jewelry tray that my wife had ordered. It didn’t arrive with the rest of the closet on the installation date. I asked them about it and I was told that they ordered it and it will be delivered in about two weeks. But it was at least three months from the original meeting to the installation date, so they had all that time to get that in. I think they forgot to order it and they just ordered it at that point. And then instead of owning it and apologizing, the guy I spoke with tried to make excuses saying that since it’s a custom-design, it takes longer.

Then after the first guy who did the installation was gone, I did a close inspection of the closet. I looked at the shelves and I noticed that the pins were put in haphazardly. Some of them were flat, some of them were sideways and some of them were round. Some on one corner might be on the flat side, the other one would be on the round side so then, it was making it uneven. I would have put them in flat-side-up, so I went through every shelf and re-did it myself. Plus, there was dust inside the drawers like they’ve been sitting in the warehouse and they weren’t wiped down. I asked them about it later on and the lady said that they should be clean and wiped down when I got them. There were also shelves that had some glue residue on them so I cleaned those up myself, too.

Also, I noticed that one of the jewelry shelf's handles was not parallel. I took a closer look at it and one side slipped off the screw. It turned out that one of the screws on the handle was overtightened and stripped out. Having some experience with mechanical stuff, I know that if you stripped a screw out you know it right away it won’t tighten up. So, another guy came out in a day or two after I reported it and had to replace the handle. We were not happy with the installation because of those things but we’ve been happy with the assistance so far. And now, once the dust has settled and everything was corrected, we’re really happy.

The installers were very nice too. It didn’t take them too long to do the job. The only thing is when my daughter came and we put the clothes back in, we found out that the top bar should’ve been higher. Somehow, the measurements got wrong. The designer told my daughter that she thinks she made a mistake. Closet World said they would come back but it’s been a couple of weeks and they haven’t come back. I'm just waiting for them and I hope it won’t be until after Thanksgiving is over. I’ll be happy when it’s all finished. But still, it was a good and pleasant experience.

We did closets although one was totally no closet. We just put basic stuff. Then the other one was an old closet with the wood rot so we just updated them. They were just old. And the installation was good. My roommate got a different guy than me and that guy came to look at my installation. He said the other guy had forgotten to fasten something to the wall and he took care of it. He called the corporate office and they told him to go ahead and correct it. He looked after the other one so that was good. That worked out well. When we needed to add some other shelves later, I called our saleslady and she told me to just call the corporate office. Then I went to pick them up so that was easy. Everything was taken care of and we were very happy with the outcome.

We had a Murphy bed installed in the center of the garage cabinet and it wasn't quite framed symmetrically on either side. I noticed that before the installers were about to leave and I told them that it was gonna bother me. I could see a big space. Also, there were some discolorations on the cabinets that were not looking so great for being new. They came right out the very next day and switched out that cabinet, and fixed the leveling of the Murphy bed. They were super responsive, respectful and got it done. Closet World is great and more people should use them. It's worth the investment.

The designer we dealt with was really nice and we had a good rapport. She answered all of my questions and addressed everything in a nice way. The installation team that came was very professional as well. We had some issues though, like the drawers that are really large and heavy and the standard size slides aren't gonna be enough to carry the weight, so they need to replace those with more heavy duty hardware. They're doing that next week. They are handling that without any disruption to me, so that has been great.