
Closet World Reviews
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About Closet World
Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.
Visit www.closetworld.com- Free consultation
- Quick turnaround
- Customized pieces for your space
- Licensed, bonded and insured
- Limited information on website
- Must spend a certain amount to get free installation
- Only available in California and Nevada
Closet World Reviews
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Reviewed March 19, 2017
I set an appointment with the designer from Closet World, she came in, designed the closet in my bedroom, and I liked it. Then their guy came and put it in. He placed a couple of shelves, and cleaned up afterward. I would recommend Closet World.
Reviewed March 19, 2017
The designers at Closet World are simply professional and courteous. We didn't have a lot of time, but we knew that they'd get the work done. The installation team was okay, although not the greatest. They started late and worked till almost 11:00 PM. I have kids so that was kind of late. They installed the wrong parts and were supposed to come back and fix it. But they gave me a hard time and wouldn't do it. We had agreed on the handles being sanded nickel, but when they came, they were cheap-looking chrome. I told the guys that they were wrong and and when I called, they tried to charge me more. I left a couple of negative Yelp reviews and they came today to take care of it.
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Reviewed March 18, 2017
I've heard of Closet World for many years and I've always seen their ads. When I got a flyer in the mail, I called them, had them come out and went with them. Their designer was great. She was also very knowledgeable and informative. One thing though that they didn't tell me was that they were going to charge me an extra $50 that I had to pay in cash at the time of installation to haul away the old closet bars and wood. The designer did tell me that they would remove it and haul it away but I didn't find out about the $50 until they got there. That was my only issue but it went very smooth. There were three people that showed up to install at the Master closet and they did a good job. I would recommend them to a friend.
Reviewed March 18, 2017
I needed multiple closets done for 2 bedrooms and Closet World was having a 50% off sale. I liked their designer, but as it turns out, she didn’t know what she was doing. She wasn’t even there any longer by the time they did the first installation, which they had to do a second time because the closets were ordered wrong. After complaining and back and forth and round and round, they finally sent an installer out who explained what happened. The designer ordered the closets wrong and she didn’t tell me that there were other options. I put my faith in the “designer” but it didn’t work out too well. So then they charged me more money and it took three months before I finally got the closets.
I would have liked a professional to come to my home, which I thought was what was happening, measure properly and give me the options that were available to me, and the installation be done properly the first time. Also, I would have liked to have not had to argue for about three weeks with the manager or whoever was over there, telling me that I got what I paid for, and then charging me more because the product I needed was larger. I thought I was getting what I wanted based on the input I gave the designer. Apparently, the shelves come in 12, 16, 18 and 24-inch sizes. The 12-inch is the go-to one and that’s what she gave me. So I had a big old closet with little, teeny tiny shelves in it. It wasn’t a good experience at all.
Reviewed March 18, 2017
Closet World offered a discount and no labor charges so we chose them to do our office cabinets. The designer didn't push things on us and she was easygoing. She showed us things and then left it up to us whether we wanted to do it or not. There were no high-pressure sales. If I have a problem or if there's something wrong, they come, look at it, and take care of it. We pointed things out about their work after the installation and they did a great job when they came back.
Reviewed March 17, 2017
I saw an advertisement that said if I ordered from Closet World before a certain time, the cost would be 60% less than normal. I went with them and the designer was very good. She gave us ideas and spent quite a bit of time with us. She said, “Well, if you do it this way, it saves you money over doing it your way,” which made a lot more sense than the idea that we had. The installation experience also went very well. The guy was extremely nice. Also, there was one gentleman who called me afterwards to ask me if I was satisfied and if I had any issues, and I told them I had no issues, but yes, I was satisfied. The job was very professionally handled and I would certainly recommend them.
Reviewed March 17, 2017
My cousin had his closet done through Closet World and due to their quality of work, I had them install the closets in my bedroom. The designer was awesome, informative, and she was able to change what I needed to change within the next day. She drew it just how I liked it. Then the guy came in and installed it in a timely fashion. Also, the customer service called and checked to make sure everything was okay. I would definitely refer Closet World to other people. They did a great job.
Reviewed March 16, 2017
I got a master bedroom closet from Closet World. There was not many options for estimates, but we went with whatever estimate they gave because we wanted to do it. The designer was okay. I asked for multiple things but there were not many options available. However, there were a couple of scratches on the wall and on the door of the closet upon installation. They gave me the email address to which I can contact for the damage. I called them and they said that I need to have it repaired then send the invoice to them and they would pay whatever the repair cost is.
Reviewed March 16, 2017
The guys who installed everything were super nice and did it on a timely manner. I like the product and everything looks nice. However, when Karen from Closet World came over and looked, she was nice but pretty much pressured me that I had to do this today because tomorrow 50% free installation goes away. A week later, I got the same ad in the mail. It’s probably my fault for not doing a research first.
Unless Closet World can give me a refund which I doubt will happen, I’ll probably never refer anybody to them. I got a whole garage set up and I got two closets which weren’t really big but I spent about $8,600 on everything. If it wasn’t 50% off I would’ve been billed $17,000. And that’s hard for me to even believe that this is $17,000 worth of anything. And in doing more research, it’s cheaper everywhere else. I was also told by the contractor who came in to do the plumbing and the electrical that he could’ve drove to Closet World, bought all the stuff and installed it for $3500. And so, I feel I got ripped off big time.
Closet World has been in business for 30 years so something must be going right. But after knowing that somebody could’ve went and picked it up at Closet World and I could’ve got the exact same thing and paid them a little bit of labor money and filled in under the budget, then that would’ve been better. So, after the fact, I was kinda bummed. I tried to talk to the management and the upper supervisors, and everyone I talked to just started working there. So, I feel bad harking at some girl that’s worked there for two weeks and doesn’t even know front from back. And I've never got a call back and so I’m just washing my hands off it. It’s a lesson learned.
Reviewed March 16, 2017
I've used Closet World off and on for many years. In fact recently, I had them install a closet in my son's condo. Their designer met me at the place and I explained to her exactly what I wanted. It is almost a duplicate of what I had done before. I did not really use her design service much because I already knew what I wanted. She made a suggestion here and there and then just wrote it up and drew it up. I'm perfectly happy with the completed product.
Reviewed March 15, 2017
We got three proposals and Closet World gave us the most value. The designer was great and the installation was flawless.
Reviewed March 15, 2017
Steve, the designer, was great. I enjoyed his very good presence and the installer was a very nice guy and did a great job. We got closets put up in our master bedroom and in one of our spare bedrooms. We're very pleased. We would use Closet World again and recommend them highly.
Reviewed March 15, 2017
We have found Closet World through a weekly advertisement. We called and they sent a designer out. Gino showed up on time and spent two hours drawing up what we wanted. I gave him a set of drawings that I did earlier with the shape and the sizes of the compartment that we wanted on the shelves. He went in with his own drawings and we asked for certain things. He gave me a rough estimate of what he thought it was going to cost. He had some questions to ask his manager and would call me back the next day with an installation date and the final cost.
But the next day came by and I never heard from Gino. It was the same for the day that followed. The third day went by. I called the designer in the morning 'cause he left his personal cell number that he used for work, but I went to voicemail. The same thing went on to the 5th day. I ended calling Closet World and asked what was going on with Gino. They told me he dropped off my paperwork but and they haven't heard from him since. I told them I really wanted to get the work done so they set up another lady who came on out two days later. She redid everything again like Gino had done. I had to do my own measurements because I was responsible for what got installed. While she drew this thing all up, she said that her management would want her to call the manager when she was all done. The manager said that they would try to make it right for us because of what happened. They cut off $200 of $750 which was really nice.
They then scheduled for someone to come out and we settled on a Friday 'cause my wife and I were going to be out on vacation. We would come home a day early so they could install the closet. They were supposed to be out that Friday morning about 10:00, but I got a phone call from them saying that a couple of their installers had gotten sick. Instead, the installers would be there later that day at around 4:00. Stuff happen and I understood. But at 3:00, the install manager called and said that the guys won't be able to make it. They were so far behind and they had to reschedule.
I told them that didn't work too well for me because I'm self-employed. I didn't have a weekly vacation or sick days. We scheduled this time off and that was it. I told them the installation had to be done on a weekend and he told me he would talk to the guys to see if he can get some to come out over. He called back about 10 minutes later and said the guys could be over at our place at about 10:00 Saturday morning. I appreciated that. But Saturday came and left without us hearing a word from them.
When I called that Monday morning, I was upset. Whoever was in charge there needed to talk to these guys that if they were not going to show up, they had to call people. We spent half a day before we finally left. That was the only unprofessional thing that happened. Adrian, the install manager called and was extremely apologetic. They ended up installing the closet on a Tuesday. A nice group of guys came here and showed up right on time. They got this thing all knocked up and it was wonderful. They discounted the closet even more because I told them I had to close my shop and that was what we were trying to avoid as I was losing money.
The next day, my wife and I started to put stuff in. I designed the closet to have certain sized cabins because we had certain sized stuff that we wanted to go into this closet. However, the stuff didn't fit because the cabins were too short. I called Closet World back and told them that the cabins were off by 4 inches in height. Now they're coming out tomorrow to replace the inner panels to make them the right height. Overall, I'm pleased with what Closet World has done but it was a comedy of errors. The whole process from the initial time that I called to now had been about a month and a half. Other than those, everyone that I dealt with was very nice and extremely apologetic. It seemed very genuine.
Reviewed March 14, 2017
I just had brand new hardwood floors refinished in the whole bedroom three days before Closet World installs the closet system and we were waiting for them to finish curing. So, I told the guy he needed to be very careful with the floor. When he left, I went upstairs a little bit later to check out everything. He spilled acetone all over the floors and the walls and then didn't put any protection on the floor like cardboard and scratched the floor off. So, they had to be refinished in that closet. I contacted them and they told me to give them an invoice and they'll take care of it. It was no big deal to them and they followed up about a week and a half ago asking me when they'd get the invoice. So, I have to submit the bill my hardwood floor installer sent me yesterday to Closet World.
It's all good now. The closet system was fine but it did so much damage out of carelessness and stupidity. I don't know why he wouldn't put protection down on a brand new hardwood floor but fortunately, the guy working here was able to repair it and get it back to where it was. But it was fine and my interactions with the designer were all good.
Reviewed March 14, 2017
I did a quote with Closet World because I knew that they've been around for a while and my mother-in-law had used them before. We had two bedrooms done. In our boys' bedroom, we had drawers put in as well as five different hanging areas. Then, in our master bedroom, we had four different hanging sections put in. The designer came over and spent about two hours here. She measured the closets and sat down with me, and together we came up with a design of what would work best for the space. The installer came right on time, was in and out within two hours, and cleaned up really well. He explained all the products to me while he was here. Overall, Closet World seems like a great company. They're very professional and easy to work with, and they got the job done.
Reviewed March 14, 2017
When we were remodeling our house there were not very many options though regarding closets but I like Closet World's pictures. I looked for the reviews and they were good. Our closet look very well and the installation was very good. The people that came to install them were very professional and they came in on time. However, they only covered half of the hanger and the other half is exposed to dust and I have a guarantee that no dust is going to fall onto the clothes. But when they installed it, even if they look nice, they gave me the impression that for the money that I paid and agreed to pay based on their pictures, they did just half of the job.
They skimped a lot on the wood they used because the boxes covered only half of the hangers. The bar where we put the hangers on came at the very end of those boxes. So, half of the hanger was inside of the box and half was outside exposed to dust. I was very upset, because it's a very steep price. But I accepted that only because the pictures were a little tricky. Furthermore, I was not there to measure with them. They gave me an estimate about where the closets are going to come from but not the depth of them. So, I didn't realize that they are very narrow. They are not deep enough to cover the entirety of the hanger and of the clothes that I put in the closet. So, I felt tricked and it's a very high price for the product. I don't give them a good mark at all.
Reviewed March 13, 2017
A friend told me about Closet World. I just wanted to utilize all my space in the closet, and by using them, I was able to do so. I'd recommend it.
Reviewed March 13, 2017
I had Closet World install a home office because it seemed like it would be the easiest thing to do. I walked in with the designer and I said, "Here is the space. Tell me what I can do." The designer wanted a bit more and asked me what I was going to use it for and what's comfortable with me. It ended up being a good experience but it took a while. The installation went well and the two gentlemen came on time. It took them most of the day but when they were done, it was great, although one of my file drawers wouldn't stay closed and so they're coming out this evening to fix it.
Reviewed March 13, 2017
Closet World showed up almost three hours late for the appointment for a basic closet installation, and worked into the evening to complete it. We were upset that we didn't get any heads up phone call that they were going to be late, but aside from that, they performed the work they stated.
Reviewed March 12, 2017
A friend of mine mentioned that she had her office done by Closet World. A coupon came in the mail too and that saved me some money. I had the company do an office for me that included cabinets, a desk area, and a bookcase. The designer was really good and she came when she said she was going to. I verbally told her what I was interested in, she drew it up, explained it really well and did a nice design. Two guys came for the installation and they did the work in two visits because the countertop wasn't available the first time. I also had some kind of weird wires that needed to be at certain places and they helped me get that all put back together like it was supposed to so they were great.
Reviewed March 12, 2017
Closet World had some really great discounts going on and my friend had used them as well. I had some cabinets and shelves installed in my office. The designer was fantastic. She came in and listened to what I wanted, and designed exactly what I had in my head. She knew all about their product and was very pleasant, nice and friendly. The installers were very polite. My only struggle was their schedule got a little behind and it pushed me back a little bit but there was some bad weather in the area which threw them off. Other than that, they were wonderful.
Reviewed March 12, 2017
We had a good experience with Closet World. Their guys installed shelves in our two of our closets and everything was perfect. Closet World also had good customer service. The product was a little costly but everything was okay overall.
Reviewed March 11, 2017
I got Closet World to install a redesigned closet in my home after I got their advertisement in the mail that indicated a discount plus free installation. My closet designer, Brigada, was really good, pleasant to work with, thorough, honest, and very personable. The installation experience was pretty efficient and prompt. However, I called the supervisor yesterday to talk about a minor problem. I have a gap between the Closet World installation and my wall and he said that that happens and there's nothing they can do about it. I'm gonna have another closet done so it makes me very worried, leery and reticent, and even though I already talked to Brigada about her coming out again a couple of weeks ago, I'm not gonna have her done doing it.
Reviewed March 11, 2017
Closet World was the first company that we called and I was happy with their rep and designer. They worked with me on the price so I went with it. The installer has been here for an hour and a half. We are currently under construction so I haven't used the closet yet but everything looks good. I would recommend Closet World.
Reviewed March 11, 2017
I looked at all of the myriads of suppliers when we did our closets. We called Closet Factory first and made an appointment. When we had to change it, they said they won't be able to book another appointment for another three weeks. That's not gonna work for us so we called Closet World and they setup an appointment almost immediately. Maya who was the designer from Closet World came, and we liked her. She was fantastic. She measured everything out and did some rough drawings on some sort of scale and then we got a rate.
I got the impression from Closet Factory that they have a big commercial business and they do a lot of new home construction. My sense was Closet World was a little bit more geared to smaller consumers and a little more flexible. We still did bring in the people from Closet Factory. They took measurements and told us they will get back to us. And when they did, their designs were fully rendered CAD drawings which was interesting from a technology point of view. But we didn't like their approach. It was not that it was all that different, it's just that I just immediately liked what Maya proposed. It was Maya's design that was the decision-maker for me. So, we invited Maya to come back and had some questions after seeing both designs. The Closet Factory people introduced us to the idea of a valet bar and I kinda liked it. So, we asked Maya if we can get one of those and she said yes.
We did two closets which were a laundry closet and our main walk-in master bedroom closet, and there was something interesting about the difference in designs that Closet Factory and Closet World did. On the laundry closet, the Closet Factory people proposed a built-in shelf unit that didn't require a centerpiece going all the way down to the floor. And that was appealing to us. So, we asked Maya about it and she said they can't do that. She did a lot of research and made some phone calls, but in the end, she sold us on her design, and that’s what I decided. Closet Factory was cheaper so we asked for some consideration from Closet World and they said 10% off was reasonable.
We already have a closet infrastructure existing so I asked about getting it demolished and then patch and paint it. And Maya told me that's probably what I wanna do. I was a bit surprised that Closet World didn't give me the option of, "Hey, you don't have to patch and paint but you know it's gonna be a lot nicer if you do. And if you're gonna spend $3,500, you might wanna do that and make it so it's more finished." Maya didn't say, "All right, you want the most ideal scenario. What you need to do is you need to have all the old shelves demolished and then you should have a painter come and patch and paint. And by the way, if you have base molding, know that we're gonna take sections of it out and you may need your painter even to come back and do touch-up once we do our installation." That was something we found out ourselves. And luckily, we live in a condominium complex where we have on staff people after-hours who will do that. But that was an additional $1,000 to do all that.
The second thing was we ordered something called antique white which had more of a clean quality to it. I wished there was sunlight but there's no sunlight to be had so for light reflection purposes, we decided we were going to paint the closet antique white so that it would be very bright in here. We also wanted the shelves less industrial looking. But when all the stuff came, it wasn't what I specified.
The other thing which was my biggest disappointment was Maya showed us the rounded edges and I said I definitely want that because it's gonna give it a more built-in finished look. But she didn't tell that the rounded edges only applied to the shelves. It didn't apply to the support pieces. I thought I was gonna get rounded edges on everything and what I was paying extra for was to have these rounded edges on all of the shelf pieces. The installation guy told me it's only on the shelves and sure enough, I looked at Maya's write-up and it says just the shelves. She didn't explain that well enough to me and I should have looked much closer at her final write-up which detailed all of that.
I was also surprised that the installer was just one guy. The reason that became an issue was the rules in our condominium complex. He needed to set up someplace where he could cut shelving and that could only be done in the garage area. We have two floors for the garage area and he can can only use the second floor. So, the security people set him up on the first floor, but then, he had to walk down all these stairs just to get to the second floor. Had there been a couple of people, that would have gone a lot faster. What was supposed to be a one-day installation turned into two days and there was a day in between so it took three days to do the installation. Closet World probably lost some margin on that, but luckily there was no expense passed on to us. But I could see why under normal circumstances one person could do it without difficulty. It made it difficult because we were in a low-rise condominium complex.
But the installer, Joseph, was great. I really liked him and he did a really good job. In the closet, we had put in brand new carpeting and I put in base molding. There are sections of that base molding that had to come out to do a proper installation. And he was very nice to cut the scrap molding pieces that he had taken out and replaced them. He did it in both closets which I really appreciated that he did.
We are happy with our closets but there were regrets. I wish I would have read more and paid more attention. I wish I wasn't so compulsive. I walked into the container store and it has these closets which have these beautiful sort of wood veneers so the closet really looks like furniture. I wish I would have gone to the container store and asked them to give me a bid. Money was important, but it wasn't that important. I wanted a finished look.
There was also one point where I panicked about the laundry closet and I was really worried that there wasn't gonna be enough clearance to easily get the washing machine in and out. I called Maya and told her to make some changes but she told me that at that juncture, they can't. But it all worked out. However, the window of opportunity was I pay the money, it's done, the drawings are fixed, and there's no changing them. It didn't become a problem, but it could have. Also, I had to empty the walk-in closet and think about where am I gonna put all the clothes, shoes, etc. I had to plan it out and had to order wardrobe boxes and large moving boxes. I also had to arrange for a painter to come in and do the demolition and the patch and paint. I had to do all that on my own so Closet World may think about partnering with some painting people
But the closets have a very nice feel to it. And we ended up getting more storage space than we had before which we're very excited about. It was all good from that standpoint. I would just advice all buyers to ask questions and read their agreement to be absolutely certain because that eventually is going to determine whatever satisfaction or ruling is given.
Reviewed March 10, 2017
I've chosen Closet World to install my closet because of their 50% off. Their designer was very nice and he's a good salesman. One person did the whole installation and he was on time. He stayed until he was finished and the closet was well done.
Reviewed March 10, 2017
The interactions with the Closet World designer were professional and helpful. The installation guys were professional, clean, and courteous but they had the wrong size countertop with them and didn't have enough of the flat board we ordered and so they needed to reschedule and come back tomorrow to finish so I wasn't happy about that.
Reviewed March 9, 2017
My brother had some work done on his house and he referred me to Closet World. First, I had them put in some cabinets in the laundry room and for the second project, I had them design the shelves to go in some big and open niches in the living room. Everything was good.
Reviewed March 9, 2017
I had two back-to-back old closets that I tore down. I had Closet World do half and half closets with a hanging tool for long dresses and some shelves on the side for shoes, and also put in the typical shelves on the top. I went with them as I figured they were reliable having such a reputation for many years. Their designer came out and helped me design the size of the closets. Then we sat down and she drew the shelves and the hanging area. I saw her about four times and she was excellent in all ways and was very accommodating. She made some suggestions that I didn't know about, and it worked.
Their installation guy was also excellent and has done two closets. Everything went smoothly with Closet World though I delayed a lot because of construction purposes. We're remodeling the whole house and we have a third bedroom that we've not completed construction so it was not ready for the designer when we did the first 2 closets. The third bedroom is now ready so I'm going to call her so she can come out and make sure the length and the height of the closet are right. I'm very satisfied of Closet World's excellent service and installation.
Reviewed March 9, 2017
I saw a Closet World ad then, I went online and called for them to have a rep come out. The rep was a little good and the promotion that was going on at the time was better than what the flyer was offering. The designer was in our house, measured and drew everything up then, showed us the options and pricing. They installed a closet with a high and low shelving in the middle and the other side with a high bar, low bar and kids' shelves. The installer was pretty good, got it all done within one day and was very helpful. I have no complaints so far.
Reviewed March 8, 2017
The designer from Closet World was sent to our house for a consultation and the interaction with her was very good. She was experienced and fantastic. Also, she helped us figure out what we wanted from our clothing closet. The technician himself was great but we were kind of disappointed with the finished product. It didn't look like what we expected it to be. There were drilled holes all the way down the sides of the closet. Had we known that from the very beginning, we would have gone with something different. From the design aspect, it doesn't look pleasing to the eyes. However, their entire team was super nice and everybody did their job very well. All in all, we're very happy with their services and we're using our closet now.
Reviewed March 8, 2017
I had cabinets put in my garage and a pantry installed in my kitchen by Closet World. The designer did a great job and he diagrammed everything. However, we had a stand-off at the very start when they got here. When I dealt with the designer, I paid 50% and the understanding was that I would pay 50% upon completion. When they arrived for the two-day job, they requested the other 50% before they did anything and I said I was uncomfortable with paying 100% for something I hadn’t gotten anything yet. They called their dispatcher and weren’t going to start anything until they got payment and then we had to negotiate that before they started. I paid another 25% so I was 75% in before they put anything. I held back the other 25% for two days until they finished the job.
I was happy with the overall experience but I was a little disappointed that, clearly, money was the first priority. I was already in for a few grand and hadn’t had anything done yet and they wanted the rest of it. But the installers were professional and did a good job.
Reviewed March 7, 2017
The designer from Closet World was fine but we were sold products that their installers could not install. We have an odd-shaped corner in our closet and the designer said that they have shelves that will fit perfectly. So we bought five shelves. On the day of installation, the project manager called to say that they can't install those shelves and the installers told me the same thing so we ended up canceling that closet altogether. The other closet got installed, but it had the wrong drawer on it. We called them because we paid extra to have that go on there. In fact, we are still waiting to get our refund for both the closet we did not have installed and the incorrect drawers.
Reviewed March 7, 2017
We converted one of our bedrooms to an office. I submitted my request to Closet World and their designer called me. We met and I liked the design. She was very helpful picking my color and my needs and making it affordable for me to get it. The installers were also very fast. They did it in one day but had to come back the next morning because they had some extra places to go to the first day. They were very pleasant guys and covered everything I needed. Although I'm planning on giving them a call for a couple of adjustments that I need in one of the compartments, I had a very pleasant experience with Closet World and I'm happy with the product.
Reviewed March 7, 2017
Closet World did a great job in my garage, eight years back. They did a little bit hashy this time with my cabinet, but they fixed whatever needed to be done, and I was happy with that. Everything basically went well.
Reviewed March 6, 2017
I had Closet World install two closets for our bedroom. The designer came over, sat with me for a while and then I gave her free reign. I let her look in our closets, see what we had and I trusted her to design based on that. Also, the guy who installed it was great. Our closets are 99% the same, but I've got a security box in ours which I thought the designer saw and measured around. The guy said he didn't get all the right measurements when he got there so I tried to reach out to the designer and told her there was an issue but she wasn't very helpful at that point. But it didn't matter because the guy fixed it. He was able to cut around the unit and make it work. He was here all day and he did a really good job. It looked great and overall, we're happy.
Reviewed March 6, 2017
We had Closet World do a walk-in closet and a kids’ room closet. Our initial interaction with the designer was good, but she seemed to be new and measured wrong. It took two trips for the workers to get the job finished because on the initial trip they didn't have all the supplies because of the mismeasurement. The installation was good, though, and the installer did the best he could.
Reviewed March 6, 2017
I’ve known about Closet World for a long time from the internet. I had them do a closet. The designer was very nice and helpful, and showed me how to do it. Installation went very fast. I would recommend Closet World.
Reviewed March 5, 2017
We remodeled our house and needed to put in closets. I met with one of their designers and had them do a closet. The quality is deceiving. It was an odd-shaped closet in an attic. The designer should've realized that it wouldn't be ideal for that kind of closet. Because I already paid for it, I had them install that particular closet in my daughter's closet, which is just a very standard rectangular shape that it worked better in. It looked awful because it's not really custom. What I saw on the catalog was nicer than what was actually put in my closet. It was misleading. And she gave us the second level, not even the first one that she said was more like an IKEA-grade.
The side panel’s only 12 inches out instead of covering the whole wall where the clothes would hang, and it doesn't have a back panel. On top of that, they didn’t tell me that they'll need to take out the baseboard when the designer saw it there. I would've appreciated more transparency as to how it would really look like. I also found a better deal with someone who used real wood and custom measurements.
Reviewed March 5, 2017
I liked the way Closet World does business. Everything seemed to be first-class. I had them install two big built-in cabinets that went on either side of the fireplace in the family room. They did everything they said they were going to do and everything went just the way I liked things to go. The designer, Natalie, did a great job. She had a lot of great ideas and was very informative and knew what she was doing. The guy that did the install was good too. If I do something like this again, I’m going to call Closet World again and I'll recommend them to somebody else. It's a first-class organization.
Reviewed March 5, 2017
We had Closet World install a closet for a bedroom. The designer had great ideas and good customer service, and she's very courteous. The installer came on time, and he was easy-going and very professional. Overall, our experience was great.
Reviewed March 4, 2017
Closet World was the only company who supplied the parts that we needed so we had them install a closet in our master bedroom. Their designer was early, cordial and great to work with and the installation was equally as great. The installer did everything he was supposed to. However, it is ridiculously overpriced for what I got. It probably cost them 25% of what we paid to actually do. Their prices aren’t competitive in any way, shape, or form, but the people were great and the quality was good. Overall, it was a pleasant experience.
Reviewed March 4, 2017
Closet World was having a special sale and I decided to take advantage of that. The estimate I got from their rep was good. I got a little bit more of a discount because I able to get a promotional deal that was going on which was 40% off. I bought the garage closets and the workbench. The Closet World designer was new so it took her a long time, but she was an interior designer, so she brought that expertise to the discussion.
The guy who did the installation was excellent too. The problem was that the factory didn’t send him everything so he had to come back a second time which was annoying. It was a bummer too because the delivery guy could’ve gotten some good reviews. But because the guys who were making the stuff in the factory didn't get it right, he got here, was short and had to come back. That didn't bode well. I talked to Closet World's main guy and told him that I wasn’t happy about the fact that the stuff didn’t come. He apologized and we worked to set another day.
Reviewed March 4, 2017
We had a walk-in closet installed by Closet World in our bedroom. We got other estimates that were a lot cheaper than Closet World but since we didn’t have cash available we preferred to get a financing, which Closet World has. Their designer was very detailed. She told me the price, what could’ve been affordable for me, and was very helpful, too. Installation experience was very fast and it only took them three hours. However, my husband didn't like the installers because they didn't clean the extra wood and made a mark on the wall and my husband had to paint it later. But other than that, the closet is really good and I love the design. Now, I have more space.
Reviewed March 3, 2017
I wanted a closet in my bedroom and got a coupon in the newspaper. However, I later realized that Closet World never applied the discount. For the installation they said they were going to come between 10:00 AM and 12:00 noon. I ended up taking the whole day off, so I can be home. And then they said the installer's job was being delayed and was going to come between 2:00 to 4:00. He came after 4:00. I ended up wasting all my day and the job doesn't get done because of the wrong parts. He was on the phone for hours, then they rescheduled. We had to wait 10 days to get them. And the guy said, he'll talk to management to get me a discount for the inconvenience, but I never heard anything back.
Reviewed March 3, 2017
I went with Closet World because of the perceived quality of the build that was offered. I had one walk-in closet and then two reach-in bedroom closets, and then an entry coat closet. My Closet World designer was very personable and she seemed to work well with me. During installation they were timely sometimes but at times it felt rushed. It was the same guy each time and he didn't speak good English. So, I'm not sure if things were registering when I was speaking to him. The walk-in closet was first to be done and overall it seemed to have gone okay. There were some nicks to the unit itself, which he repaired using some filler so I wasn't crazy about that.
At a later date, he brought the doors to be installed in the closet. When he took it out of the van, I saw that one of the doors was already damaged. I pointed it out to him and he said it would be okay and he just filled it. For the amount I was paying for the closet, I didn't think that was acceptable. So, I called the regional office and they provided another door. As far as cleanliness, things were mostly okay. There's still quite a bit of sawdust out in my garage, which I have to sweep out. That was more from the second two closets. There were some complaints I had about the installation of the two guest bedroom reach-ins and then the entry closet, and I'm still waiting for the regional office about that. When I pointed it out to the installer, he said that it was because the walls were poor quality.
So, the problem I had was that it looks uneven and there's a large gap between the closet unit and the wall of the house. Some gaps are large, a centimeter or two. It's possible that the walls are uneven but he seemed like he was in a hurry to get to the next job and so he didn't really go over it with me. And then I also had some issues with the entry closet. We didn't plan the design out that well. So, because of the width of my closet, there's a large gap between the wall and the closet unit itself. That was by design since the rod wouldn't be long enough but in retrospect, I would have liked to have the unit span the entire width of it and just divide the closet unit itself. Right now, the way my closet sits, it looks like something I bought it from IKEA. It looks bad so I sent a picture of that to the regional office.
Overall, I was satisfied with the walk-in, and one of the reach-ins came out okay. Taking out some of the baseboards left a little bit of damage to the wall so he could have left the baseboards there and worked around it. We could have done something about that because he told me just to paint over it. Also, there's some parts where there's actual damage to the wall where even if I would just paint over it, it still wouldn't look very good. Although, I do understand the baseboards need to come out. It's a lot of money for closets but I want to be reasonable at the same time. I'm just not sure how much I should expect.
Reviewed March 3, 2017
I liked the way Closet World was showing their closets so I went with them. I had a good and pleasant interaction with their designer. She did a good job. The installer did what I wanted and did it really fast. I was very satisfied and I like the way the closet came out.
Reviewed March 2, 2017
We had work done by Closet World about eight or nine years ago, so I'm a repeat customer. I had one coat closet and a pantry done. Then I had them build a three-door wardrobe with hanging bars and shelves in the master bedroom. My designer was a very nice lady, and was very professional and personable. She had a good input. I had sketched out what I wanted and had early measurements. Knowing the product like she does, she knew some additional things she thought would probably work better for me. So, it was good to have her knowledge to make those recommendations.
The installer was good as well. He was very personable and thorough. The work was very well done. It was not a fast process -- it took most of the day -- but I expected that. He showed me what he was doing, told me what he was going to be doing, and found out where he could do his work. We had good space for him, and he worked independently throughout the day. Overall, it was excellent with Closet World from beginning to end, and I was very satisfied.
Reviewed March 2, 2017
I've used Closet World many times before and most recently got them to install a closet in my bedroom. The designer and I had pleasant and professional interaction and the installers were wonderful. All in all, I'm very happy with the service.
Reviewed March 2, 2017
I called up for an in-home consultation and the saleslady came and did a good job. The designer was very knowledgeable. She knew her materials and was kind to give us a good design and what I thought was a good price at the time. Closet World installed a walk-in closet organizer in the master bedroom. It went very smooth, but my wife was not too happy with it. It was the better of the estimates that we got, but she thought we overpaid. On the other hand, I like it. It freed up some space in the room and it was a good job.
Reviewed March 1, 2017
Closet World was offering a 50% off promotion so I called and got an estimate. The designer was great. He brought a couple of samples or options that I could choose from and he also had pictures to show what some of their finished products so I was able to get an idea of what the closet would like once complete. I had two closets installed. One was specifically a shelving for footwear and the other was half of the closet was shelving and the other half was hanging racks. The installation was great. They were timely, efficient and very clean.
My only complaint is that my belt rack hangs about two to three inches from the ground when you put belts on it so I can't use it and it's counter-productive. I called and they said that someone would get back to me, set up a time to come and redo it but to this day, I haven't heard from anyone. That was one area of opportunity but the interaction and follow-through were great. It was a seamless experience and I would definitely recommend them.
Reviewed March 1, 2017
I had some Closet World closets installed in my garage and I like them a lot. My interactions with the designer were a little different but it's okay. It was just very awkward. But the installation was much better. Great quality so far so I'd definitely recommend Closet World to other people.
Reviewed March 1, 2017
I was happy that Closet World had a sale going on, so we went with them. We also liked the plan. Our experience using them was really good. They were very professional and they were very good with their timing and the quality of works and the design. Everything was fine.
Reviewed Feb. 28, 2017
We found Closet World through Google and went with them because of the price. We got two estimates and we had cabinets installed in the garage. The installation was good and fast and we haven't had any problems. It feels good and I would recommend them.
Reviewed Feb. 28, 2017
We needed a desk and my manager suggested we go through Closet World. They did some work for us out in our Phoenix branch. We got an estimate from them and ended up with a two-user desk which was side-by-side so it's like a big W. The designer and I met in our office, took some measurements together and sketched up what I was looking for. That's when she gave me the quote and I liked what I saw. The installation went good and there were no surprises. The installers showed up on time and I pointed them in the direction of where the office was and they took over from there. I let them do their thing and checked in on them once. They were done within about four hours so it was pretty quick. We're all really happy with how the desk turned out, everything was goo. It was overall an easy process, the quality was good and the staff was professional. We'd definitely use Closet World again in the future and recommend it as well.
Reviewed Feb. 28, 2017
Back in California, we had used Closet World and I was reminded that they do garages, so I gave them a call. The designer was on time, precise and she measured well. She could see that I was not exactly happy with the price, so she called her boss and negotiated a better price for me, which turned out to be less than half of what the other closet company was willing to quote me. The installers came, did their job and cleaned up after. On inspection, we found a couple of little things that didn't fit, but it was less than 24 hours about setting an appointment to put in the replacement doors. It was quick and easy, no muss, no fuss kinda thing and a great experience all the way around.
Reviewed Feb. 27, 2017
My sister-in-law had some work done with Closet World and it looked nice. I had a good experience with them as well. They put three cabinets and one workbench in my garage. There was a mix-up in scheduling which they figured out because I canceled and rescheduled but nobody got the message. So, they came out the first time when I wasn’t home then they came out on the day I rescheduled for. Other than that, the designer was very nice and knowledgeable. She had some suggestions and I told her what I wanted and she worked with it. The installers were all very good. The products look fine and even and everything works.
Reviewed Feb. 27, 2017
I got a quote and had Closet World install some regular closets in the bedroom. I told the designer what I wanted such as how many drawers, how many hangers and how long it was, and she drew up the draft. The installers came on time and installed the closets quickly. Everything went as I expected and they did a good job.
Reviewed Feb. 26, 2017
We had a closet that was 9' x 9' or 10' x 10' in the bathroom, far away to the toilet, so I loved it. But it was useless and unorganized. We just had one rack that went on all four walls, and it was chaotic and depressing. I needed a closet that was organized, clean, displayed my purses, and had my husband's stuff on his side.
When I called Closet World, they immediately sent Debbie who came here, prepared with samples of all colors and a pad with measurements. I told her what we needed and how we needed it. She went into my closet and was awed at how huge it was. My husband said I could have the whole closet to myself, but I was like, "No. You need your stuff here and there." My husband has a piece of the closet, and I don't regret it. We both have two walls each and we still live in half. We have everything organized and the space is so much bigger. I expected the space to be more closed, and it wasn't but opened up completely. So, now we're going to put a nylon and Debbie offered to help design an island for us. But we're going to do it ourselves because we don't need a designer island.
The installers came when they said they were going to come. They did four walls in three hours, knocked these out quickly, and did a great job. That was really amazing because we expected them to be here five or six hours. There were two Spanish-speaking guys - one was Dominican from New York and the other might have been Mexican. We're Puerto Rican from New York. We got along great with them. They were professional. They came here to do what they did, and it worked out and was worth every penny. I emailed Debbie to thank her. She was awesome. I'm very happy and satisfied with my closet. My friends are jealous. They think I have a celebrity closet, and I'm trying to make it look like one.
Reviewed Feb. 26, 2017
Closet World has given us competitive pricing. I had the basic model in the closet rooms. The designer was a nice guy, he was there until the evening, and completed everything. The installation went good and everything was cleaned up after. But I feel that it should cover post installation and provide on painting or peeling, not just to cover the areas. Otherwise, we really like what they did.
Reviewed Feb. 25, 2017
I had my closet fully renovated by Closet World and had them put two endless glass sliding doors in another closet. Their designer was very personable, very knowledgeable and made sure that I wasn’t overspending for what my needs were. I was also surprised that only one installer did the work, but he was great. He made all those cuts, carried all that wood in there and did it very quick and tidy. I’m happy and the wife’s happy so in the end, it was a win. I would definitely recommend Closet World. They have great pricing and fantastic service.
Reviewed Feb. 25, 2017
We have two separate master bedroom closets, the his-and-hers, so we had closet systems installed by Closet World in those. I like their designer and she did a good job designing the closet and the price seemed reasonable, as well. I met with her in my house a couple of times and she was very friendly, helpful and have some good ideas. Installation was okay, although the guys left the installation quite messy. There was sawdust on shelves and I had to do a lot of vacuuming. So I wasn’t that happy about that part.
Also, I paid for an upgraded drawer option with soft close and in some cases, they didn’t close at all on their own, I had to really push them and they’re very wiggly. And then they missed the whole section of the shelf in my husband's closet, so they’re coming on Wednesday to do that and work on the drawers. Then they put a valet rod in the wrong place so they also have to move it. I don’t love the product itself, it was expensive for the quality but their customer service is good and even though they missed a few things, they’re very prompt in taking care of the problems.
Reviewed Feb. 24, 2017
I made several phone calls to different companies and Closet World's response time was the shortest. Their products are quite affordable and the designer was friendly. They are punctual and delivered what they promised to deliver. But the products I got was different from how I imagined it to be and from the samples that I saw. I think it’s good but it’s not fantastic.
Reviewed Feb. 24, 2017
We used Closet World before for our master closet and then we've had some cabinets for our garage. It was one of those things where we just knew that it was a relatively little too much wait to see that done. The designer and installation experience were good. But we had one minor hiccup when there was a mismatch met in one of the walls in which we ended up not being able to install the cabinet that was intended on that wall. Other than that, everything was good.
Reviewed Feb. 23, 2017
I was trying to do my closets by myself, but when I came out with all the measurements, it just wasn't perfect. So, I decided to call Closet World to see if they could do it. Their designer knew exactly what I was asking for and when she drew it up and it was perfect. The installer was great as well. The experience turned out great.
Reviewed Feb. 23, 2017
The designer was very helpful and so was the installer. The installation was good. My experience with Closet World went quite well and I'm satisfied so I give it a thumbs up.
Reviewed Feb. 22, 2017
The gentleman from Closet World that came in and gave us a quote was very precise on what they were going to do while the other two quotes I got were not as professional in my mind. They installed two walk-in closets in the master bedroom. The installation team was very professional and they have good service. Then I decided I needed more shelves, a tie, and belt slide for each one and that was taken care of too with no problems.
Reviewed Feb. 22, 2017
I got three estimates and although Closet World was quite overpriced, this was the first time I used them and they were able to give me a closed-in closet as opposed to an open closet. The designer was honest about everything she said and the installers were quick and they knew what they were doing. They installed the closet in a spare room.
I paid initially at the quote which was fine and then I paid them at the delivery, which is also fine ‘cause that was the general practice that I've noticed. However, the installer lost my check almost immediately and that was $750. They wanted a replacement check right away, but how did I know that their guy or somebody wasn’t going to cash that check? I needed to do a stop payment. While I was in the process of doing all that, they sent me a letter that they were going to put my house on the lien. I did what I had to do, yet their guy lost my check and it was my responsibility to hurry up and give them a check back. I was dissatisfied with that.
So far as I understand, everything should be good to go, good standing at this point. They asked for the specific amount of the check which was $750 and I deducted the $15 bank charges which came out to $735. But I wanted to make sure that the bank charges were okay and to make sure as well that they didn't send something to Experian like they threatened they would because I have excellent credit. Also, I wanted to be sure that there was no lien on my house that they threatened they'd do too.
I didn’t appreciate those and they understood. I talked to the manager, Marcus, and he said everything was okay. I sent Closet World a little not-so-nice letter to let them know that I wasn’t happy. Also, the product seemed to be decent but it’s not the quality I expected for an indoor product, especially for the price. And although I was told by an office person who came to my house coincidentally that I supposedly got a 60% discount, the closet I received was really basic for the price. I thought to myself, “Who in their right mind would pay more than this?” You would expect something with great hardware or some designs for the closet but there was none. So I don't think I would use Closet World again.
Reviewed Feb. 22, 2017
When we remodeled our house, I went for Closet World because I had a wonderful experience with them before. The designer was nice and she visited a couple of times even on a Sunday to help out. That part was good. I had 11 closets and Closet World only sent 1 person to install them. I called them and asked for somebody to help him but they didn’t send anybody. That was very stressful because it was holding another thing that was going on in the house. They said it would be done in 2 days so I schedule a painter for the following day. He only worked 2 hours for the first 2 days so then he had to come for 2 more days. He’s working in the middle of the room making dust everywhere. Then I’m paying the painter to sit there and waiting for him for two more days in order to continue his work. I called and sent an email so they are very aware of the situation. It’s definitely not the best experience and I would never recommend them.
Reviewed Feb. 21, 2017
The person I spoke with on the phone made it seem easy to set up a consultation. It went very well with the designer, too. She came in, I talked to her for a few minutes, she spent some time sketching something out, went over it with me, then I approved the design. I had them install a closet in one of my rooms. The one person who did it was efficient. It took him a couple of hours and he cleaned up well. I had a call after the initial installation to make sure everything was okay, but I didn't need for a follow-up appointment. It was an efficient process and they did a good job measuring and understanding what it was I was looking for. The closet that was installed reflected what I expected in terms of the design.
Reviewed Feb. 21, 2017
We had four different companies come over for a project and we talked to each one of them, and based on what our needs were at that time we decided to go with Closet World to install a basic walk-in closet items, shelves and a drawer. The first designer we talked to which was four years ago was very nice and helpful. She had a lot of good ideas to give us as much space as we needed and gave us a few suggestions that we used. Then the last designer we talked to which was two or three months ago had to make sure that the style matches our original design because we’re expanding and both experiences were very positive.
It only took them a couple of hours to install the closet. They had to make two trips because they ran out of material but overall, it was quick and efficient. They also cleaned up after themselves but the only thing the company messed up was with their scheduling office who had our original installation date scheduled for a wrong date. So when the installer couldn’t make it to our house on the day that we expected, they couldn’t even get ahold of us because they had the wrong phone number. So they kept calling a different number. But that was the only one mishap and we had a user-friendly experience with Closet World.
Reviewed Feb. 20, 2017
I had my master closet redone and chose Closet World for the job because of their reputation. The closet was installed properly and was done in five hours. However, the installer wasn't able to make it to where the end of the top met with the ceiling, but that was a structural issue. He had something he could put in the gap but he didn’t have the proper tools to make the adjustments. The prices were fair and Closet World had a good deal going on when I got my closet. I'm fine with the quality I got too.
Reviewed Feb. 20, 2017
I used Closet World for my garage then used them again recently. There were some delays because there were parts missing and some drawers weren't fitting right when they first installed them because they were not the right size, so they had to come back and finish them a week later. Other than that, the experience was good.
Reviewed Feb. 20, 2017
Closet World had a 50% off deal so I had them install a closet in our bedroom. Their designer knew what she was doing. She knew what we wanted, went through what I wanted and in the end we eventually got what we wanted. There was a follow up because there was a scratch on the door and they had the door replaced. It was a fine experience and it was all done in one day.
Reviewed Feb. 19, 2017
The Closet World designer was very nice and professional. She was a woman, so she understood perfectly what I wanted and needed, and she did a perfect job. The closet was basically for my husband because he has a lot of sports equipment. So it was hard to get the space I wanted and the space he wanted. I did a couple of changes and the designer had no problem doing it and she did it fast. So I was very happy and very impressed by her work. The installation team arrived a week before what we had scheduled. They called me about 10 days ahead of our date of delivery to ask about showing up earlier which was perfect. They did show up a week early and right on time. They were to arrive at 10 am but they were there 10 minutes before that.
The guys were super nice, one is Spanish, and so it was perfect. So when we got to talk with him and tell him what he was gonna do, he gave us some extra options that he thought would work better for us. They were very friendly and super speedy. Everything was really nice. When they left it was like nothing happened there. It was perfect.
Reviewed Feb. 19, 2017
Closet World installed cabinets in a laundry room. We're completely satisfied with our experience with the designer and the rest of it. It was very pleasant, friendly and professional, and it worked out perfectly.
Reviewed Feb. 18, 2017
I've been wanting to get closets for my garage. When I looked down on the front of the local paper, there's the phone number of Closet World and I called them. They were very good and we're very happy with the closet they installed in our garage.
Reviewed Feb. 18, 2017
I've had Closet World do something for me in the past. However, I wasn't too keen about the service the second time around. I had a closet installed in the master bedroom and the rep told me it was only going to take a few hours, but then it's taken nine hours. He also said there were going to be two guys, but there was only one. Then the guy cut the wood out in the garage and there was sawdust. I called and the rep argued with me, and that wasn't good customer service. I have four more projects to do and I don't know if I'll be using them again. On the other hand, the designer was great. She was very attentive, called me back, and worked around my schedule. She also found ways to work in my budget. They still did a good job.
Reviewed Feb. 18, 2017
I was going to get a couple of estimates. And when Closet World sent their rep, she was very down to earth and wasn't trying to oversell me. So, I decided I wouldn't bother with another estimate and I'd just go with her. I had them install a closet system. The designer was very knowledgeable. However, they sent an installer that was inexperienced at putting in drawers in closets. I have a very small return on my closets but he didn't realize that he had to put a spacer in there. So, when he got it installed, the drawers were going to hit the return. He got on the phone with customer service and they discussed a couple of options. One of them was tearing out the whole side of my closet, which was not okay with me. So, they ended up sending two experienced installers the next day and they were able to shorten part of it and bring it in, and put the spacer in. So, now it works fine.
Reviewed Feb. 17, 2017
Closet World was offering a discount and I had two closets installed through them, one in the master bedroom and one in the second bedroom. The designer was in the house for a couple of hours, measured everything and talked about what kind of design features I wanted. The guy that came for the installation was there for five hours and did a really good job. I was very impressed with him and he worked non-stop.
Reviewed Feb. 17, 2017
We've used Closet World before so we went with them again. I got 2 estimates for a recent work and Closet World installed a large pantry-like closet, with pull-out shelves, for us. The designer did a great job, understood what we were asking for, and she very nicely delivered. However, we had some issues during installation. The first time they came, they brought melamine, which is the wrong color, instead of maple wood grain. The installer had mostly installed the shell of it. We noticed that even if it had been in the right wood tone, it wasn't built properly because they were supposed to be a pull-out higher than what it was gonna be. So we told the guy and spoke to his supervisor. Richard gave me a lot of grief because he didn't wanna listen. And, the job wasn't completed.
The second time that they came, they had the right material but they built it exactly like the first one so it was still not built correctly. I was really mad so we worked with Randy, the supervisor, and he was outstanding. Randy took over, calmed me down, made sure everything was gonna be perfect, worked out some kinks and the install was excellent.
Reviewed Feb. 16, 2017
My experience with Closet World was terrific. I was so pleased. They came and they were very fast and clean. We had a Murphy bed put in and it works fine. Everything is like we set and planned, and I love the way it looks. Their representative measured everything just like she should. I would use them again as soon as I can find a spare space.
Reviewed Feb. 16, 2017
I had an excellent experience with Closet World. They scheduled an appointment and then called me to confirm that the appointment was going to be standing. The next day, the consultant came and she was amazing. She was very patient, professional and helpful. I showed her the closet and she addressed my concerns. In the closet that we were doing, there is an entrance to the attic that needed to be opened. So she designed it right then and there, showed me what it would look like, told me the cost, and then negotiated for a lower cost. And so we paid for half of it then.
Three weeks later, the installer came out. He was friendly and he did a very good job. He did it in a timely manner. He answered all our questions prior to him installing, just to make sure that we were all on the same page on how the closet was going to go in and how it was going to look. It took all of two hours to install it and it was perfect. It’s been perfect ever since.
I definitely plan on using Closet World again. The consultant also had some suggestions in other areas of the house that were very insightful. And she gave me a gist of what it would look like and how useful it would be and she was absolutely right. So, we plan on using them probably in the middle of the year to do the second bedroom and to do some things in the living room as well.
Reviewed Feb. 16, 2017
We liked the material that we'd seen from Closet World and how it was set up. We have the four hanging and one long shelving unit with about four shelves and the stainless doorless mirrors. The designer was very pleasant. She also called and checked in to see if we ever needed anything and we are more than welcome to call her back. She also checked in to see how our experience was with the installation and if we liked the design that we came up with. The installation team showed up on time and it went really good. The only dilemma that we had was that the track wasn't in the box. They left it at the warehouse, called the manager, and ended up coming back two days later to finish the project. But other than that, we had a really good experience.
Reviewed Feb. 15, 2017
There was a deal on Closet World. Their rep came and I told her what I needed and she gave me ideas. I went with what she suggested and the workman came. Initially, only one guy came when it was supposed to be two. So I thought that may have been a problem. But the guy was great. He was very unobtrusive, came in and got it done. Also, he didn’t leave much mess at the home so it was perfect. He got it done over a couple of days and I was really pleased with him.
Reviewed Feb. 15, 2017
I've used Closet World in the past on another house and so we had them completely redo the space we had and added shelving, drawers, and hanging space. The designer came over at least twice to our house on a Saturday morning. She asked us what we were looking for exactly, did the design, and then went over the design with us and made sure we were satisfied. Then the installer came after the supplies were ordered and put it in. He didn't take very long and he did a great job. Once he installed it, a co-worker came and helped him make sure that he finished on time and we haven't needed any follow-up since then.
Reviewed Feb. 14, 2017
I called a couple of companies but they never called me back. When I called Closet World, their customer service answered right away and scheduled me an appointment at the same time. I chose them for their reviews too. I have their closet with the drawers and it’s white-colored wood. I had them do a reach-in closet and a walk-in closet that were installed in two places. Their designer was very nice, helpful and she listened to my needs. She first came out with a sketch and she was very patient and narrowed down to the way I wanted the closets. She had some materials that she showed me along with different options and the prices. We were able to revise the design and get to the price that I was happy with.
The installation was very good too. Sean came over and did it. It took him a little bit longer to install the closets but everything was done very professionally. He also made sure that everything was cleaned up. My whole experience was very good and I would highly recommend Closet World to all my friends. From the designer to the installer, everybody was very professional and very friendly.
Reviewed Feb. 14, 2017
Closet World was prompt in their response and everything went so smoothly with them when I had their basic modular closet system in my children’s room. The designer came to the house, took measurements, and drew out a plan. She asked me questions about what ideally I need to put into this closet. She was able to customize the drawer options so the drawers were really deep and that’s what sold me. She wrote me a quote and about two days later, we signed a contract and scheduled an install date. The installation experience was great. The installer arrived but it took him a little bit longer than he originally had said. It wasn’t a big deal though. He removed the existing rod, installed the closet, cleaned up after himself, had me approve to make sure everything looks great, showed me how everything works, and was on his way.
Reviewed Feb. 13, 2017
I had two different closet companies come out to give me quotes but the Closet World designer who came by was awesome and really did a very good job compared to the second person who came out. So, we had a clear choice on which one gave us a better picture and the pricing was similar too. We then had Closet World install two bedroom closets for us, a hall closet and a wardrobe closet including shelving and shoe racks. Everything seemed to be properly installed, but I was missing two things that were supposed to be added on. I didn’t pay for it, but the designer said she’d just throw it in for me and I’m still missing that.
They have reached out after I told them that and they said they would get back in touch. I’ve been meaning to call them and ask what the status on that is. They also left a bunch of little nuts that hold the shelves up. I’ve just been finding them littered around. I don’t know if they had a bag that was open when they were offloading the truck, but there was a bunch on my driveway. I also picked them out of the carpet a good bit of time. It’s not a big inconvenience, but I thought it was interesting. Overall, everything was great and I love it.
Reviewed Feb. 13, 2017
Closet World has more prominent advertising then I went online and saw their website and some reviews. We had a bedroom closet that they lined with wood product and turned into shelving like a built-in bookcase. I appreciated that the designer came out to the house. I needed to have that because what I was having done wasn’t in the brochures or on the website, so I wanted to see if that was feasible or not. She was really very pleasant and very helpful. Everything was very clearly described.
The installation process also went very well. In fact, the installer had an idea for us that created some more space that we hadn’t previously thought about and it was a very good suggestion. The only hiccup was one of the shelves wasn't the right size and they had to bring it out on a later day. But the finish and the quality of the product were very nice. They’re very heavy duty. We even decided on ordering an extra shelf or two. They’re adjustable so we can put them in and move them around ourselves.
Reviewed Feb. 13, 2017
The design process was great. We just bought a house and we were online, going through different companies. We called and talked to a few people and decided to go with Closet World after getting the in-home estimate because some of the other places wanted us to pay $100 for them to come out and give us an estimate and that will be applied towards our design if we go with them.
The designer came out on a Saturday. She was very professional. She showed us everything from the bare bones all the way out to super deluxe. We told her what we were looking for, and she gave us a recommendation, even some things I didn't expect to have, like a safe in the closet. She gave us a place to put the safe and took into account the things that I have and gave me space. I didn't think it would all fit so I was already thinking about getting a dresser, but it actually all fit in the closet which means I don't have to go into my dresser.
We did the shelves of the 9x10 master closet and went for a her side-my side kind of a classic look, and it was a good job. In retrospect, I probably would have gone with the backing if I ever were to do it again because we didn't prep prior to it and didn't take down the old stuff. We still had the old holes in the walls and everything else, so we had to go back and fix that after the fact. The install could have been a little better too, but it wasn't a bad experience. The installer took a lot longer than we expected, almost 12 hours, and ran out of parts, but did a good job as far as the quality of the work we expected. It was a really good experience and I was pleasantly surprised.
Reviewed Feb. 12, 2017
The gal that came out was prompt in responding. She did the measurement and gave me a proposal. She followed up and told me about the pricing and when the discounts ended. She was good and I liked her. But it could've been better if Closet World provided her with a laptop and with a software that she can just draw it out instead of having to manually draw it. We had shelving and racks put in. They were installed from ceiling to floor. The installers were great and very professional. Overall, I recommend Closet World.
Reviewed Feb. 12, 2017
We had Closet World install closets throughout the house including the pantry. My husband is the general contractor and it was a relief for him to have somebody take over that project and handle it. He didn't have to be the finish carpenter and do things himself so it was an efficient support for the builder. Then the designer knew her stuff and came up with practical designs. She was very pleasant to work with however she must be overworked. I had forgotten one little hallway closet and when I tried to follow up with her a couple of times, I had a difficult time getting responses from her. I contacted the main office and sent them the information and they took the order and got it set up. The main installer for the majority of the closets that were installed did the measurements and the drawing for the one closet that I had missed. He was quite friendly and helpful.
Reviewed Feb. 11, 2017
I had some closets installed in a storage area in my garage by Closet World. I chose them because they were able to come much sooner than anyone else. Their designer was very nice and knowledgeable. Unfortunately, when the closets came, they were not the right size. They had to redo it and it was another two weeks before they could deliver. Everything looks good and seems to be in fine working order.
Reviewed Feb. 11, 2017
Closet World was offering a special - a 40% off. I had two dual masters, a his-and-hers master closet and I also had doors, a hanging space, and shelving installed. And I’m not very happy with the quality of the closet shelving or the materials used. They were just cheap looking with the holes. Because if I go with the California Closets, they don’t have any holes on the shelving like it’s totally custom and it’s a completely solid panel. The gliding doors made by Closet World didn't glide out very well, too. They were not good quality and I’m still very upset. But otherwise the service of Closet World was pretty good. They did resolve the issues that I had with whatever they could.
Reviewed Feb. 11, 2017
The Closet World designer came over and we went over some of the designs, then we came up with a plan for the closets in the guest bedrooms. The installation crew installed everything for a couple of hours, and they had to come back again for some lock installation. It was cheap and a good experience overall.
Reviewed Feb. 10, 2017
I had used Closet World in my previous house for garage cabinets and they did well. We just moved into a new home. Then it just so happen that they were having a 50% off sale, so we figured we could hardly go wrong if we use them again. The designer Linda did very good. We had an idea of what we wanted and she went through everything and thought it was going to work in our space. The installation crew was also great. They were clean, they picked up after themselves, and they swept up all of the sawdust. I had a great experience and if and when we need them again, we would probably use them again.
Reviewed Feb. 10, 2017
I was referred to Closet World by somebody I trust who had their closet installed. They were also running a 50% off promotion at that time, so we went to them to work on our closet. We needed it in a hurry because we just bought a house and we are trying to move in. It was a brand-new room so there was absolutely nothing in the closet and we needed something right away in order to move in and get settled. So they were also able to do it quickly. We had some shelves, drawers and hanging items installed into a walk-in closet. Then we also had a regular linear closet that we had optimized to make it our office. So we had a lot of shelves installed there so we could store things in it.
The Closet World designer knows her stuff. She was very efficient in making recommendations of what was going to work and she really thought it through. I was impressed with the fact that she knew potential pitfalls like where the door was going to open, and how that would affect the experience. Considering how much hanging you need versus shelving and making recommendations on that and giving me ideas on how to store our stuff that I may not have considered, like putting certain things in baskets versus drawers. So that was very good.
My only complaint about her is she’s a talker and I’m not. She was really chatty and told personal stories and I was a little bit in a rush. I wish she would just get to the point. I called her back again to do another project and she was still chatty. It’s slightly painful to endure the process with her. She was very nice but she’s just a little long-winded for my taste. Other people might like it but for me, it was annoying.
Also, the interior hardware was different on this recently installed one than the first one. I called my designer to ask about that because they seemed not as high end and I was just wondering if that was an upgrade that I had missed or whether that was the standard. She told me that Closet World had changed their hardware since I had gotten mine installed. She assured me that it was not any less quality.
Reviewed Feb. 9, 2017
I liked the discount that Closet World offered. The estimate that I was given was good and the guy who came out for the design was awesome. He got everything within the budget that I needed. I got three closets done and turned one into a pantry and made the other two better rooms for space and stuff. They're all in a nicer finish. We did two closets the first time and he gave me an idea of per closet breakdown so I’d be able to see how far I wanted to go or how much work I wanted. I told him to follow up with me because I'll do another one and he did to the tee. The first time he followed up, I was going out of town so I asked him to call me back in a couple of months and he did. He came back out the second time and double checked everything. I already knew how much it would cost.
The first time that they did the installation, the team had to do a bunch of cuts and made a mess downstairs. My girlfriend asked them to clean up and they did with no problem. The second time that they came out, everything was pre-cut, so no drama with that. Our first two closets took most of the day, but there was a lot of stuff to be done. The last one went by pretty fast. However, they didn’t have the drawers for the third closet and didn’t show up until a day or two after the date that I'd given so they didn’t get installed until about a week later. But overall, the experience was very professional and I have recommended Closet World to a close friend.
Reviewed Feb. 9, 2017
The designer from Closet World came to our house and took a look at what we want, talked to us and drew up everything right there. There was currently a 50% off sale and she got us that so that was great. All in all, everything was quick. The salesperson called the office and gave the schedule and it’s all done immediately. We know when they’re coming so everything’s done right then and there.
Reviewed Feb. 9, 2017
My Closet World experience of getting my master bedroom closet went smooth. The designer was great. But the time it was set up for the actual installation, like what I was promised and what happened were different things. When they got there, it ended up being fine but it was supposed to be set up for a short time in the morning so they left their job to go there to wait and then they ended that time frame.
It was like we tried reaching out and couldn't get a hold of the designer. We got hold of somebody else somewhere else in the whole business. And then at that point, they told us, "Oh, I thought they left you a message." I was like, "I never received a message." And then I called. I'll be out much later and they ended up coming out much later, like three hours later. So once again, they had to leave their place of employment to go there and wait. This one drawer is off and I've called them twice now to see about having somebody come out and get it fixed.
Reviewed Feb. 8, 2017
I’ve used the main competitor, but 50% off got me off the dime and so I went with Closet World. The closet area in my home had never been finished and so I made it into a closet and added mirrored wardrobes. The designer was excellent and the installation team was good and very professional.
Reviewed Feb. 8, 2017
We had our master bedroom closet installed by Closet World. It is a customized dual-level closet with a space for shoes. We went with Closet World due to the ease of having someone come out and not having to do the measurements myself. The designer was awesome. She was very friendly, helpful and she took the time to understand what our needs were. My husband said that it took a couple of hours to install. We haven’t had any issues after installation. I wish the price was a little more affordable, though. If it was then we could have done even cooler things with our closet by adding a few more bells and whistles. A lower price point is always nice.
Reviewed Feb. 8, 2017
We had a little bit of a problem with Closet World's designer not getting the right measurements, so we had another follow-up appointment and the installation was held up for two days because everything had to be re-cut. Other than that, the product has better quality than what is normally installed. It is sturdier and hangs from the wall instead of sitting on the ground. I would recommend them.
Reviewed Feb. 7, 2017
Closet World was referred to me by a woman that used them before. I went with them and didn't even check out the competition. I probably should've because Closet World was not that good. They put in my closet and it still doesn't fit right. I had to call them back to adjust it. And then I had to call back three times to get the tie rack that they forgot. They weren't honest. The Closet World designer was good but she had no influence on the installation, or the delivery, or getting their attention. I called her up five times to ask her to have them sent over to put up a tie rack for my closet, and it never happened.
Reviewed Feb. 7, 2017
I’ve used Closet World before and I had them redo my walk-in closet, had a cabinet put in my bathroom, and they did a wine cellar for me as well. Given the fact that we had constraints on what could be done, their designer was very knowledgeable about how I could cut down on the cost a bit. She was very nice and very professional. The installation went very quickly too. I only had to tell the guys where a cabinet in my bathroom was going to be put and they confirmed it was being installed. They went about their business, put it in and were gone. The guys were neat and tidy too. I would certainly recommend to have Closet World come out and give somebody an estimate.
Reviewed Feb. 7, 2017
Closet World did my other house so I went with them again. I had a shoe rack put in my walk-in closet and shelves in my garage and walk-in pantry. Their designer was a little off-the-wall but good and everything that she did was perfect such as the measurements. So, when they came to install, there was no problem whatsoever. She was right on. The craftsmanship and the workmanship that the installers did were excellent. Everybody was super great.
Reviewed Feb. 6, 2017
I'm very disappointed with my experience with Closet World. The workers who made the cabinet have 15 years experience and that's why they're so complacent. One of the workers located the stud on the wall without using an instrument. When they located one stud, all they did was count 16 inches from left to right, right to left, and locate the other stud. They should at least confirm that they hit the stud with an instrument. When I asked the worker, he was so irritated that I was questioning his ability and I don't want that so I kept quiet and hoped for the best.
I called the supervisor about that and when they came back to redo the doors, it's the same person. I'm not very satisfied and confident that it was done right. Right now the closet is done but I haven't put anything much inside. I need to hire somebody or ask my neighbor to double check the location of the stud if it was hit or not. I want to make sure that everything was done right. The cabinet looks nice physically but my primary concern is if they hit the stud. When I painted the wall, I made my own marking on the location of the stud and I think the builder missed some of the studs. No wonder Closet World's reviews online are very bad.
Reviewed Feb. 6, 2017
Closet World provides professional service from design to installation. We've had about five projects done by them, the most recent one was a shelving and a closet in our garage. We've had a very good experience in our recent project with them. Lee, their designer, spent a lot of time with us to optimize the design as much as possible.
In general, we're pretty happy with their installation. It's been really good except this last round. There's a couple of things that they forgot like there's a lock in there and some extra shelving that they forgot to bring. There's also one little spot that they didn't finish up properly. I think we need to call back on but we have a hectic schedule so we haven't had the chance to really follow up on it. The installer had some challenges before this recent project. Their representative was responsible and did a great job of resolving the concern and in coming up with a good solution. I'm extremely pleased with them. They really came in and work very well for us.
Reviewed Feb. 5, 2017
Closet World came and repaired a drawer and a piece of molding. The installers were wonderful. The cost was cheap and everything went great.
Reviewed Feb. 5, 2017
Because of their availability, we went with Closet World. The installation people were very timely. Everything was very fluid other than some of the work initially was not good, but they came back and rectified it.
Reviewed Feb. 4, 2017
We hired Closet World for the installation of bookshelves and a desk with cabinets in our office space. I had straightforward interaction with the designer. We spent 45 minutes looking through options that he had and then he designed it from there then the installers were on time, efficient and did the work expeditiously. But they had to come back a second time because of a design snafu. I would recommend though that when an installer makes the decision to change, he/she should consult the designer. We had to deal with the placement of the cabinetry around outlets and installers won't cover up an outlet as they're not trained to put an outlet behind the desk whereas in my case, it would have been okay and the installation would have been symmetrical on both sides. But overall, it was a satisfying experience.
Reviewed Feb. 4, 2017
I was familiar with Closet World from years ago and I used them before in my previous house because of price and timeframe. I had a room turned into a dressing room and had them do my master closet too. Their designer, Julia, was good and highly knowledgeable. I told her what I needed, she came up with some ideas, and I picked the best one. It was effortless.
The installer, Julian, was a pleasure to work with. He was very friendly and didn’t rush. If there was something that I felt was crooked, he fixed it. I also had to call and talk to Alberto, their manager, about a couple of things and he made sure I was happy from beginning to end. When they had to come back and change one part of my closet, it was without any problems. The next available appointment, they made sure that they came back on time and completed the job. Overall, Closet World has been efficient and very pleasant to work with.
Reviewed Feb. 3, 2017
I compared Closet World with another closet company, and their material was okay with me. The salesperson was really aggressive and tried to get the business. It was nice to see that they were active and really tried to get the business, and to get things done right away. It was better than with the other company. They did things In a professional way. They were not just waiting for me to call, but followed up with the price or the design.
The price was 30% lower than what others charged, so that's the main reason that I purchased from them. Their salesperson was very helpful and detailed the design and the change of design as per my request or situation. I got one estimate from them, but they revised it, then they tried to get my business date. They lowered the price and also made some changes here and there, based on the situation. The services looked okay and the price was pretty good, too.
The Closet World designer came to the house, made an appointment, showed the showroom, came to my house to measure, and drew up the design right away. We had them install their products in three areas of our home. One was in the garage where we had them install a wall cabinet and a table. The second was in my office where they built a shelf for me. The third was in my master bedroom where they installed a walk-in closet.
The installation was a little odd. Normally, two guys do the installation. But in this case, there were two guys on the first day and just one guy on the second day, but that was okay. They moved the material up in the first day. It was very nice and quite smooth and they cleaned up everything afterwards. Nevertheless, the product is not as great as I would like, and that's the price I have to pay. But in general we had a good experience with Closet World.
Reviewed Feb. 3, 2017
Closet World had good prices, so we had them do a remodel for us. My wife said she liked interacting with the designer. The installation people did a very good job. However, the doors are not as well as they should have, so my wife is going to call in about it. Also, she needs to make the chimney stick, so she'll call them to make the request.
Reviewed Feb. 2, 2017
Closet World's website was very thorough and from the photos, the quality seemed decent. So, I was able to schedule someone very quickly and they have installed a guest bedroom closet for us. Their designer was very friendly, efficient, very responsive and personable. It was great and I was very happy. The installation was quick. It could not have been easier for me. I was very happy with the process from beginning to end.
Reviewed Feb. 2, 2017
Closet World is a good company. I had a couple of issues but the company rectified them right away. I was not too happy with the designer and the design phase. The other company that came, the person was a lot more prepared. They designed everything on the computer. With Closet World, it was all done by hand and it was difficult to visualize. And the original design was way off. As a matter of fact, the designer took my downpayment, went home, and made us put together a closet that was way too much for our space. My wife thought it was ridiculous - there was no way we can fit that much in the space. So I ended up calling the designer and she came back and redesigned a much smaller closet, which was pretty much what the second person did the first time.
The closet design was not very good initially. I am not sure if Closet World didn't have computers for the designers or the designer didn't have a computer. But because it was all done by hand, the dimensions were wrong and the design was out of scale. Luckily though, we started right away because after she left, we figured it didn't look right so we fixed it.
Also, I got another estimate which was in the same range as Closet World's. However, they all say they’re giving 50% to 70% discount, but the price is all the same. They make it sound like the consumer is getting a sale, but they are are not. That’s the part I hate about this industry. They come over and tell the consumer that if they sign today, they'll give 60% off. But one is not really getting a discount, they're getting the going rate.The reality is they all do the same thing and it's a bit misleading. But a consumer who does any look around will figure that out. That’s one feedback for management I would strongly suggest because some unsophisticated consumers may feel they got ripped off. Nevertheless, I’m pleased with Closet World overall. Their management was very responsive and took care of my issue so I’m very happy. I’d recommend them to my friends.
Reviewed Feb. 1, 2017
Closet World installed hanging closets and shelves in the master bedroom and guestroom of my home. And the designer I worked with was very cordial and very easy to get a hold of. I had a good experience with them. As a matter of fact, I may need to order another pole for hanging in the closet.
Reviewed Feb. 1, 2017
We got a quote from another company about the organizer and had to do the installation by yourself. It was $900 versus Closet World with $1450, but my husband didn’t have to spend all day putting it in so that’s why he chose Closet World. They did our master bedroom closet. The designer came to our house a couple of times and was professional. Then the installers were great. They vacuumed and did what they had to do.
Reviewed Jan. 31, 2017
We really needed a closet because our closet was just empty with nothing to hang. I heard about Closet World through an ad in the mail so I went with them. And then, we told their designer what we wanted and she just designed it. Their installation team were on time, it was completed and everything went well.
Reviewed Jan. 31, 2017
My friend found Closet World in a magazine and there was a 50% discount in it so she got interested. The designer looked at what we were doing and we told her what we wanted, then she spent about 15 minutes sketching something up. She seemed to know what she was doing. We looked at her sketch, made some changes which she did and we okayed it. They installed closets for us in the bedrooms and put shelving and rods inside the closets with an open space to it. We had a single and different installer in each case. Both installers were efficient, very pleasant and knew what they were doing. There was no idle time and things went smoothly. They were very good and we’ve got one more installation coming up this weekend. Closet World was excellent and I'd recommend them to a friend.
Reviewed Jan. 30, 2017
Closet World was highly recommended by my realtor. I had them install shelves, drawers and clothing hangers. They were very good over the phone and in person. The installation was perfect except there were two parts that weren't available the first time. However, the follow up was good, and overall, they were professional and complete.
Reviewed Jan. 30, 2017
I called Closet World and made an appointment and the guy who came out was nice. It seemed like it was gonna be a quick and painless process but it turned out to be a little painful. They came and designed the closet but they had the wrong plans when they came to install. The guy ripped out all the baseboards and left holes in the wall. Also, they need the sides of the hanging too narrow on one side, so they had to come back and redo a whole section of the closet. Then after they left they had to come back again and replace the baseboards. They had given me a bit of a credit but as the new closets were built, we realized that we don't have enough room for shoes. We showed David, the designer, everything we needed to put in that closet but it's not working.
Reviewed Jan. 29, 2017
I initially called Closet World and another company. But by the time the other company got back to me, Closet World had already set up an appointment. They were really speedy when it came to responding to the bid, so I just went with them. They told me they're gonna rip out the existing rod that was in there and that they wouldn't repaint behind that, but I didn't know that they were gonna rip out baseboards and not put all that stuff back together, exposing weird parts of the carpet, which was disappointing, since we paid a lot of money for the closet.
We also had another closet and added another shelf. We have enough wood for one of them but not enough wood for the other. And then I told them that they need to get someone here to deliver more wood because I want this job done. They’re supposed to be here today to get it done and that I don’t want them coming in multiple times. We ended up settling on the wood that he had in the van. I just let him put in multiple pieces. So, it’s not one piece of shelf like it should be. It has more brackets than it should because it has to hold up multiple pieces of wood. But other than that, the closet they installed is fine.
Reviewed Jan. 29, 2017
I saw a flyer from Closet World and I called them to work on my master bedroom closet. Their designer was awesome and he was really nice. He made sure before he left to put up certain things that he would show me, call me in and made sure that was how I wanted it. The installer was really good too. Overall, it was an easy process. We had the meeting and it was fast.
Reviewed Jan. 29, 2017
I had four closets in different rooms installed by Closet World and my experience was bad and then it became good. The person who sold me the closets was very good and the person who installed them was not very helpful. When he came to install the closets, two of the closets had backing, and the other two didn't. When I called to see what the cost would be for the extra backing for two closets, I was given a ridiculous price of over $500. I think that's crazy. When they started dismantling my closet, they actually broke the wall. They decided eventually to put in the backing and did it free. So the final job was fine, it was the road getting there which wasn't fine.
Reviewed Jan. 28, 2017
We got one estimate from Closet World and we just went along with it. We had a regular closet in the bedroom and then we had a linen closet in the hallway. The other closet was okay but we still had to have them come back. We were good with it until the installation came around and that was a disaster. They've come back five times. They have to redo it. The first time they came, they measured, which was okay. Then we paid for half the balance or we had to put a deposit and then they came back to install it. And they never told us that the walls from the inside had to be removed, so we had to reschedule. Then they came back the third time to reinstall and nothing fit. And then the fourth time they came, the drawers were too wide and too heavy. It could have been a very, very dangerous situation for them. And I told them, "Listen, I cannot have these drawers. It's heavy."
So what I did was I told them that whatever the measurements are, they gotta be halved. The thing is that they had one guy come in who did it on the first time and the measurements were wrong. The second guy that came was great and I said, "Please tell them to just send the same guy." I don't want to go through this every single time explaining what the issue is. And then I got the guy, Ramon, call me regarding the last payment which I didn't want to pay for because I was really pissed off. It was taking out so much of my day every time to go there. It's my rental house, it's not even where I live. It would have been different if I live there. I wouldn't mind sitting and waiting for them. It was such an inconvenience.
They should have really knocked off one payment. But I was, "You know what, it's $350. I don't want to get on a nasty note with you guys." But the truth is that's what they should have done for putting me through that hassle and being there. It was not a good experience. I was really dissatisfied. And the funny thing is that I had used Closet World in that house when I was living there. I had done my son's closet at that time and it was great.
Reviewed Jan. 28, 2017
We've used Closet World for our other house and I used them for my office here, too. This time around, I got a phone call from them telling me about a 50% discount and holding the price for six months. I decided to get our garage done and put some cabinets in there right before Thanksgiving of last year. Installation was great. They were able to do it all in one day. But I wasn't too happy with the lady who did the design. We told her what we wanted but she didn't capture everything. She quoted us one quote and when I asked to see the drawings again, I asked her what happened to this side of the wall, because we had some cabinets on the other side of the wall but different colors. And she was like, “We didn't do that." I told her we did and she told me that we spoke about it but we didn't price it up. She just didn't bother drawing it up.
I was a little hesitant in the design that we were getting 'cause I wasn't sure if everything was being captured, but it turned out great. I definitely would recommend them otherwise I wouldn't have used them again. It's just this particular designer I wouldn't recommend. She didn't seem like she was all there and I didn't like the confusion in the beginning.
Reviewed Jan. 27, 2017
I got two estimates from Closet World and I chose them among others because of their quote and design. I had two closets done by them and are both installed in my daughter's bedroom. There are hanging racks, drawers, shelves and a hamper. Joy, the Closet Word designer, was fabulous. She came out and did the design. We talked about it and she changed a few things. She followed up with me on the price and let me know when the installation was going to be. The installation was done by only one gentleman. I got a call a few days before and the night before installation. He showed up when he said he would. They finished right at the last hour that they said they would and it was all professional. Everything was done perfectly that day and we've been good to go since. I'd have them back.
Reviewed Jan. 27, 2017
Closet World did a built-in bookcase with some drawers in my living room. Initially, I got a few quotes but they were the most reasonably priced. My designer and I came up with a design then she submitted it. The installation kept getting pushed back so I had to call installation myself to try and set up an installation date. Then they had to call me back and then call the designer which was a little bit of a long process.
I finally got an installation date and come installation, there was a screw-up. They couldn't install at the date that we had planned and that pushed back even more. When the first installation came out, the designer said, “Well, just go with it.” It still looked nice but the design wasn’t what I wanted and what we previously designed. There was something wrong with the measurements due to the designer putting something that wasn't clear. I had to talk to the manager and had to explain it to him. They came out the second time with the the correct measurements and reinstalled it. It took four months to finally get it done. I was pretty happy with the product but I canceled on a few of the things because the installation went until 10:00 at night. I was frustrated.
Reviewed Jan. 26, 2017
We had close to $10,000 worth of Closet World garage stuff. Their designer was very good and there were no issues. Plus, my installation crew was fine but they made the wrong doors for the last cabinet and had to come back but they got it fixed.
Reviewed Jan. 26, 2017
I worked with Closet World before and they were absolutely wonderful. In my last house, I got pretty much the same thing I got in this one. They came in, they put the closet in, the backing’s on it and it was beautiful. This time, I just moved into this house and I had all the walls painted. I had them take down the closet and fix the little area where I have the dresser ‘cause I knew it was going to be exposed like my other one was. I had that all fixed up nicely. They painted it over where you take the board off for the hangers, but they didn’t make it nice ‘cause there was going to be backing on it.
However, I was told that that the backing would cost extra and was going to be $500. I told them "Absolutely not," and that I wanted to cancel my order. They told me I couldn't do that and that I only had three days. That was my bad as I didn't know about that. We settled on $250 with the understanding that the manager was going to call me, but he never did. The lady who came out was also new and she told me they haven't talked about the backing yet. I couldn’t have the backing because it wasn’t on the order and they couldn’t do anything about it.
The installer manager was also rude and extremely hostile which was maybe his personality. They then called the sales lady but she never called back even though I told them that she and I spoke about the backing. She also saw where they had fixed the area for the dresser. Overall, my experience with Closet World was poor and I felt like I got duped a little bit in.
Reviewed Jan. 26, 2017
Closet World installed a full low closet for me. It has shelves and rods for hangers but not sliding doors because I found that to be a bit expensive for now. The designer was awesome. She was very professional, helped out with design ideas and answered all the questions. It was all very timely. It looks great and functional. I love it.
Reviewed Jan. 25, 2017
Closet World's product is good but the practice by which they try to sell it tends towards a lot of hucksterism. They're based on price but they use a lot of trickery and foolery to try and get you to have that price. It was a little bit more transparent the first time I worked with them. Even though they did that, I kind of knew they were gonna do that and it's fine. The second time, the designer lied to me from what I can tell. A bunch of stuff wasn't priced correctly and I was constantly calling management to try to get it fixed. In the end, they won every battle because I had already given downpayment. Even though I was calling their customer service, I wasn't getting much help. They have an internal problem with the way they do their incentive structure and maybe because they're trying to make a profit. But their attempt to make a profit is just not transparent and they're trying to play with people's psychology. It's frustrating.
Reviewed Jan. 24, 2017
Closet World re-did three of my closets here in the house. The designer that came out to our house was really good. She was very responsive, she took direction well but didn't give me upgrades or anything like that, which I didn't know if I could do or not. I knew what I wanted, and I might have chosen a different finish if she offered me finishing options.
The installation team was great. However, the amount of time that was allowed for the installation was not adequate for what they needed to do. So, they really need to work with their scheduling. While the boys got here the first time, they showed up at three in the afternoon, which was the time that I said okay. I specifically asked if they would finish in one day. And I was told, "Yes, they would." So, I tore out all the closets. All they had to do was install. However, I didn't know that they had to custom cut everything, and just to bring the equipment up and down took almost 45 minutes. And then, they got a phone call from their boss berating them for not doing the installations quicker. But at the end of the day, they're human beings and they had to get into traffic in San Francisco.
Reviewed Jan. 24, 2017
I put in a whole closet before and I just needed to add some drawers so I chose Closet World because of their product line. My designer came out and thoroughly went over everything that I wanted. The installation went well though it had a little glitch to it but I'm just going to let it go. With Closet World, you'd get what you're looking for.
Reviewed Jan. 23, 2017
I ordered garage cabinets and cabinets for my office. The salesperson who has been coming to my house, Tamara, is great and responsive when I have questions or complaint. She gives me a price and I give her a check. This is my third time working with her so I really don't have a problem. The other couple of jobs went fine. They were simple and so is this one. But I have some previous work done that's going to get done under warranty. I couldn't find the previous paperwork, which was a long time ago and I understood that, except, Tamara the salesperson said that she'll get it taken care of for me. Then, she told me that they were unable to do it because of warranty issues but I wasn't told till way past the three days if I decided to cancel the order. So I don't think that was very fair. I was told that they couldn't do the extra work. I'd pay before they do install the new cabinets that I approve.
The second issue is that I asked for a morning delivery 'cause I'm self-employed and I need to schedule myself to be home. So I stayed out of work and the night before, I got a phone call saying they'll be in the house between 2:00 and 4:00. That is nowhere near an AM install. Even if it was moved, that's not very AM-ish but I'd still make it. I'm getting it done. So I called and they said there's nothing they could do. Then the service manager, Marcos, called me and said he'd let me know when they're coming. At 3:00 I called them back to ask if they were coming. "They're just wrapping up and will be over at your place."
Ultimately, I took a day off at work and no one showed at all. I sent my staff home early out of the office, cleared all the walls off and now I can't have the cabinet installed till Friday. I asked when the cabinets will be installed and the service manager said they'll compensate me. I haven't heard back from anybody. I know I have a balance of $400 but I don't have a problem with recent contracted price. But I do have a problem paying for my full contracted price.
Reviewed Jan. 22, 2017
I've had Closet World install a closet and garage storage and their designer knew her stuff. She oversaw the installation and they cleaned up good afterwards. They're a very professional group and I have already recommended them.
Reviewed Jan. 22, 2017
I had hanger racks, a few drawers, a jewelry box and some shelves for shoes done by Closet World. The designer explained to me what he was gonna do and how long it was gonna take. Once the job was done, he explained it to me and let me look. My husband, however, had them come in to redo a couple of hinges that he didn't like the look because they were nicked. After the work was done, I was a little disappointed because I thought the products are going to be something really fancy and completely different, but they just look like laminated wood drawers. For the amount of money we paid, I felt the quality is very basic. But I'm grateful to have it.
Reviewed Jan. 21, 2017
The designers and installers of Closet World were great. When we wanted to add something, that happened pretty quickly. So it was good and I'd recommend them.
Reviewed Jan. 21, 2017
I heard that Closet World is a good quality company than the rest of the closet organizers. I thought, "Why will I waste my time looking for somewhere else cheaper?" Price-wise, they are a little higher but I'm looking for quality. So I called them and they came to my house. We had white laminate installed in my walk-in closet. The designer was very courteous, professional, and was able to give me a good deal. But I'm more impressed with the installer. He measured and installed the laminate in such a way that it's leveled and very clean. After that, he cleaned up after his mess. The owner called me after asking if I have any problems because they will come back if there's any. Excellent quality and service. Some of my friends came into my house and asked who did it. I said, "Closet World. Try it." So they will. I am happy and I find the experience very fulfilling. The design is good and I got what I want.
Reviewed Jan. 20, 2017
I'm a realtor, and I had Closet World work on a $1.4 million condominium I was selling so it is very important for me that the work can come out excellent. The person who came out did a great job. However, since all customers want to cut cost, we work around by telling them what they don't need. I spoke to the guy about how I wanted to save cost by removing the baseboard so that I didn't have to pay the extra $100 to do the coving. So, we had to order different material for that and build it. It's an extra job, but the difference is about 10% cost. So I was lucky that when I talked to the installer, he told me that he’s gotten a lot of callbacks because of it and people get really mad because once you pull out the baseboard and then do the closet, it’s going to require an extra paint job and there might be a need to mend the sheetrock.
So all kinds of things would have happened and it would have been a disaster. Clients will go crazy coming back to see it all ripped out and have to be redone. It did cost more time as it took another three weeks, but I didn't want to do a bad job so I took the time and my clients swallowed that. And I was very happy. The manager said that would cost me 10% more if he had to reorder and reschedule. However, he did waive that extra charge. Otherwise, they would have charged me for rescheduling. The final smack is I was not going to cancel it because I need the carpet. Some people may go ahead and cancel and they would lose their whole deposit.
Looking back, I'm very fortunate that I was reminded of what could happen and that I took the chance of rescheduling. The whole process from ordering and having it done took around eight weeks or longer. But the workmanship was excellent and the manager was good. Although it takes a lot of patience to go through what I did. So it would be wiser for Closet World to bring that out at the beginning and not say that it's gonna be fine.
Reviewed Jan. 20, 2017
We checked out another company and it seemed that the people from Closet World were nicer. We have a walk-in closet in our master bedroom and we got the shelves and drawers for it. We also got cupboards. If there was one drawback, the lady who did the original design didn't do it exactly right but it was all taken care of and so it wasn't a big deal. We're happy with what we purchased and I've shown it to other people.
Reviewed Jan. 19, 2017
I got several estimates for my shelves but I liked the quote that I got from Closet World. However, some of the shelves were moving after the installation and the installers came several times until it was completed the right way. It was a good experience nonetheless and that's why I called them again.
Reviewed Jan. 19, 2017
I had Closet World put in a cabinet in the laundry room and a cabinet system in the garage. I also had the master closet re-done. The installers were on time but there was one hiccup when the consultant came out to measure. We thought we had enough clearance by the hot water heater but I can't see the front of the hot water heater and what the thermostat is set on. I'm going to have them come out and remove that last cabinet eventually. But other than that, everything is good.
Reviewed Jan. 18, 2017
The offer that Closet World sent on the mailer was attractive compared to the other ones that we saw and so we purchased a closet from them. The designer was very helpful and knowledgeable and the installation went very well too. The installer was good and we got what we needed. Everything went according to plan.
Reviewed Jan. 18, 2017
My experience with Closet World was not bad, but their product isn't that good. My sister set up her appointment and then they came and gave me an estimate and I paid the deposit. After that, when they they did the installation, my sister told me that installers chipped the wood in so many places and the product is not all that good. So, they called and complained about the installation. My sister was also going to do the garage and Closet World gave her an estimate. She wasn't ready at the time. They told her the price is not going to change and to call them when she's ready. However, they said they couldn't give that price anymore when she called them back 5 days ago.
Reviewed Jan. 17, 2017
My wife is very pleased with the Closet World product that we got. I had a good experience during the installation and the way they do it is easier, so I would recommend them to anybody.
Reviewed Jan. 17, 2017
Closet World had the best price among the three estimates that I got and they also had the best salesmen. I got a wall unit installed and the designer was very good. He knew his product. The installers also knew what they were doing and did a good job. They were very thoughtful and clean. Though we were short of a window when the whole thing arrived, they brought the window back the following week. If I needed something else done, I’d hire Closet World again.
Reviewed Jan. 16, 2017
I like Closet World's price-point so I went with them. There’s also a potential for other jobs, and that was one of the reasons that we wanted to pick someone that wasn’t outrageously priced so we can do a couple of other things around the house. Closet World installed shelving with a barb to hang stuff on in our laundry room because we got the laundry built out. Their designer was super nice, super helpful and always on time. I appreciated that she tried to negotiate our price for us really hard with corporate. The installers were beyond fast. They were in-and-out in 45 minutes, which was amazing. They're efficient at what they do. However, they scuffed up the paint in my laundry room. They should've taken the time to wipe the shelves, or not scuff up my paint, which I did take pictures of but I didn’t complain about. That was my one little nag. Nevertheless, they were totally polite, efficient and did what they had to. It was a good experience overall.