
Closet World Reviews
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About Closet World
Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.
Visit www.closetworld.com- Free consultation
- Quick turnaround
- Customized pieces for your space
- Licensed, bonded and insured
- Limited information on website
- Must spend a certain amount to get free installation
- Only available in California and Nevada
Closet World Reviews
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Reviewed Nov. 20, 2016
Closet World was cheaper than the others and their designer was very sweet. The installer had to rearrange a few things on the site but he worked his magic, and it was great. I have no complaints at all. I would recommend them.
Reviewed Nov. 19, 2016
I had two closets installed for me by Closet World whom I chose due to the price. The designer came to the house, measured everything and then drew up the design and it took a long time. I was told that it was gonna take an hour but it took at least three. That was unexpected and it wasn't my greatest experience with them. The designer was brand new and overpromised stuff. So when the installation guy came, we weren't on the same page about a lot of the things, primarily, of the tearing down of the old closet and repairing whatever they were gonna mess up before installing the new one. I almost canceled the entire order the day they came to install.
Reviewed Nov. 18, 2016
I looked at a couple of different options including doing the closet myself but I was pretty satisfied with the quote that Closet World came in with. Their designer was very good and so was their installation team. I had no problems at all. It was a pretty smooth experience.
Reviewed Nov. 18, 2016
We had a new closet by ClosetWorld. The designer I dealt with was a little pushy and there was a little bit of ball dropping during installation. There were things that weren't explained to us from the designer to when it came out in the field. Also, there was stuff that was unfinished and I wasn't happy with that.
Reviewed Nov. 17, 2016
I had used Closet World years and years ago. I like the quality of their work and I was happy so I called them back when I moved and wanted the same shelving unit put into my new house. I figured they were the best ones to do it. Working with their designer was fine. She is a very pleasant lady. The installation team was also fine. There were some problems with the shelving but they came out and everything is fine now. I would use them again if the time called for it.
Reviewed Nov. 16, 2016
Closet World is the worst. I heard they had good prices but then their designer was terrible. Every damn closet he measured was the wrong measurement. It was a nightmare. They took the whole balance on the first day of installation which was September 7 and as of today, November 11, they haven’t finished. They left tons of their cabinets, shelves and garbage around. They were the worst to deal with. I’m about to sue them. I already contested the charge with the credit card and was given the credit back. And I’m gonna fight for the other money back - money which could not even pay off the aggravation that I went through with them. I hope that money gets back and also that they have a lot of problems because I am going to write a review, post it on Facebook and put all my powers to knock them down.
Reviewed Nov. 16, 2016
We felt most comfortable with the saleslady from Closet World so we did three closets with them. She had a contractor’s point of view and we really liked that. I also couldn’t believe how fast their installation team was. They didn't have to come back and fix anything because they were right the first time.
Reviewed Nov. 15, 2016
A friend used Closet World and referred them to me. I'm happy with the designer. We were building a new house so we had new closets installed in 5 bedrooms and some other areas. The installation team was professional and my husband was on the job site so he watched them and helped them through the installation process. We’ll definitely recommend them to friends.
Reviewed Nov. 14, 2016
I had Closet World install my closet for my previous house. They were having a 40% or 50% off at the time, so I decided to give them a call. I had a good interaction with the designer and the installation was good as well. The service itself is really good.
Reviewed Nov. 14, 2016
I had Closet World do a closet for me a few years back. I liked the work so I called them back for another closet. It’s a quite large walk-in closet that one can even make a room out of it. Their designer was a very nice man and their installation guy was great, too. He got the work done quietly. I was very satisfied and very pleased.
Reviewed Nov. 13, 2016
The house I live in is an old house with old closets so I contacted Closet World. Their installers did the job, but not really good. The seaming on the one that closes the door never closes properly. It needs to be adjusted. I never called them about it as I was so busy, but I’m going to call them to come and look.
Reviewed Nov. 13, 2016
We’re in real estate and we’ve used Closet World for all of our closet needs. Karen who is our designer does a great job and is the best. She is efficient and calls us back which is very nice. It’s a pleasure to work with her. It's also been pretty good with their installation team. If something’s wrong, they’ll change it. Our experience with Closet World has been very good.
Reviewed Nov. 12, 2016
The Closet World representative that came out was also the designer and she was great. She did wonderful PR work and she followed up all the time just before the delivery or the installation date. She was right on it so I appreciated that. I wasn’t there during the installation but I had somebody else there and it also went smoothly.
Reviewed Nov. 11, 2016
Closet World was a referral from a friend and I did a brand new walk-in closet with them. Their designer was very knowledgeable and very easy to work with. Their installation team was also great. I was having a construction going on at the same time and they were very helpful and also very easy to work with considering what was going on. Closet World has a quality product. I'm very impressed with the stability of it. It's not lightweight. It's well-manufactured and it makes it nice to walk into a closet.
Reviewed Nov. 10, 2016
Closet World mismeasured our laundry cabinet, so they couldn’t install it and it wasn’t going to fit. They also mismeasured one of the closet doors but they took care of it. They’d come back, redo the closet, and it could work. But there’s no way the laundry cabinet was going to work ever. I don’t even know why they told me to get it in the first place because I gave them all the measurements and the specs of the machine. They said they’re going to refund but I’ve been waiting since August to hear from somebody about it. Ramon, the scheduling person, is very nice and has been very good to me but he is not getting back to me.
Reviewed Nov. 10, 2016
Closet World was having a 40% sale and it turned out to be a good deal. We did a garage work bench and cabinet area and the designer and the installation team were good. We were missing a part when they came out. There was a grommet to be drilled in the side of one of the cabinets, and they didn't have that on the order so somebody had to come back out the next week and do it. I have a butcher-block countertop and they put a strip of that along the back of the block against the wall to finish it off. They glued it to the wall and it's already come off. Although this thing that just came unglued from the wall isn't good, everything else was good.
Reviewed Nov. 9, 2016
I've used Closet World a couple of times, had two closets done recently and it’s been good. They were competitive with pricing, too and the designer was good and friendly. The installers were on time and everything was completed.
Reviewed Nov. 9, 2016
I’ve done a combination of garage and closets with Closet World over the years. It's easy to remember the name. The designer is great and their installation team completes everything on time. I just wish it wasn’t as expensive.
Reviewed Nov. 8, 2016
We had an interior designer who had clients that used Closet World before and they seemed satisfied with them. I had some bookshelves in one of our rooms and some shelving in our garage installed by them. We had worked with two designers. The first one quit so the second designer finished it up. The first project, the one in the garage, was easy. The bookshelves were more difficult. Their guys had to come back three times before they were able to complete it. They went back and forth trying to get everything up to my standard. They also started with the bookshelves late in the afternoon. They started with one guy at around 4:00 in the afternoon and then brought in a second guy and they didn’t finish until 8:00. They should have had two guys starting at the beginning of the day. But in the end, it came out all right. I had a good experience overall.
Reviewed Nov. 8, 2016
Closet World did a closet remodel for me and I had a very good experience.The designer was cool and their installers were the bomb. They were awesome. I will be calling them to get some more work done. I hope it's from the same person who did my original work. I've already recommended them.
Reviewed Nov. 7, 2016
We thought that Closet World was a pretty big organization and that they knew what they were doing. They did a closet area for us and the designer was pushy and talked us out of what we wanted. Then the installation was awful. The installers were late, left trash behind everywhere and it was supposed to be a five-to-six-hour job but it turned into five days over five weeks that our house was torn up. So, all in all, it’s an absolutely miserable experience. We went to two or three layers with their management and nobody wanted to help us make anything right.
Reviewed Nov. 6, 2016
My husband already had stuff done by Closet World in our previous home before. We most recently had them for a closet and the designer was great. The installer was really good too and made sure everything was clean.
Reviewed Nov. 6, 2016
We had a house we were rebuilding and we gutted everything out. And then we had made one of the rooms bigger where we made our closet. But I still didn’t have an idea of how I wanted it inside, so I called Closet World. The designer was nice and the installer worked pretty fast and was here on time. However, it was pricey.
Reviewed Nov. 6, 2016
We called a couple companies and from talking with the Closet World people on the phone, they seemed like the better choice. And their price was fair if I compared it with others. They installed a bedroom closet for us. Everybody was polite and the job was done on time and professionally. The designer was pretty good. He was clear and worked with us on the pricing. The salesman explained all the options, however, he should've mentioned that there was an extra fee of $50 to take away the junk from the old closet. The installer did an acceptable job with moving the stuff off to the side and it wasn't strewn all over the place but I wish I would have known about the charge because there were nails and old screws sticking out.
Reviewed Nov. 5, 2016
We thought we have what used to be Garage Envy system in our garage of the house we bought and I was trying to get more accessory rack parts like hooks and pieces to stick on it to hang things off. In looking for Garage Envy, they took me to Closet World. And then, the designer came out and walked through with me, and told me what I needed to do and showed me the catalog and things I could get. She was very professional and a good representative for the company. They didn’t have to do any installation because we already had the system within the house we bought. They just mailed me the order once I placed it.and I was happy with every step of the process.
Reviewed Nov. 4, 2016
I had some coupons and Closet World's designer came to my home at my convenience to help me so I went with them. But they overpriced it and then did huge discounts so I'm a little skeptical about that. They offered me a good discount but I am pretty sure I could have gotten more. The installation was okay but I won't hire them again.
Reviewed Nov. 4, 2016
A friend referred us to Closet World. They installed a bedroom closet for us and we had basic shelving done. We liked the designer and the installation team was good. They did everything well and it was overall very positive.
Reviewed Nov. 4, 2016
We had a garage remodeled into a living space and Closet World installed a closet that was pretty big about 17 or 18 feet long. There was no fuss, no muss with the installation team. I'm happy with the closet. Its shelving is nice and it looks good. It's everything we designed and they did a great job.
Reviewed Nov. 4, 2016
I had three closets and some cabinetry installed by Closet World. The designer was very amazing and nice, but every single cabinet was wrong and every single closet I had installed had a problem. I had to have people come back several times to fix it. I had to miss a bunch of work to wait for contractors, who one of them was late and literally didn’t show up until 30 minutes before construction had to stop in my complex. And the worst part was the customer service. No one cared, or tried to help me and remedy the situation, or offer any kind of discount. I called several times. I went online to see what kind of reviews they had and saw 1 and 2 stars on almost every site. I am kicking myself that I didn’t do my due diligence before hiring this company. I’m an owner of a construction company wherein I was going to use them for other jobs. It was the worst experience and I was extremely dissatisfied.
Reviewed Nov. 3, 2016
Closet World helped me with my garage. But one major drawback was they didn't show up at all on some appointments wherein they should have. It happened more than twice or thrice and that really frustrated me. We had good interaction with the designer but she was not so knowledgeable. We had to tell her how we wanted the design. Then she didn't give the design to the installer and that delayed us for almost two months. Other than that, their price was cheaper compared to the other companies.
Reviewed Nov. 3, 2016
I purchased almost $5,000 worth of closet organizers from Closet World. The bedrooms were done first and they had to come back and do the garage. The master bedroom was an issue since they didn't finish the way that they were supposed to. They were supposed to give me the bottom additional hanging area but they gave me the shelf, which didn't have enough room to hang my clothes. When I called, they said they'll send the guys back to extend that part a little and give me a hanging rod. They also said if they didn’t come sooner than the second appointment, when they come to do the garage they would definitely have the material to correct the master bedroom closet. The area wasn't done properly so when they came for the garage, I asked them about the situation and to finish the master closet first. But they had no idea and they didn't have the proper material so they weren't able to fix it.
Also, they asked me to pay the full remaining balance in advance before they could install the garage closet, which was rude. No one gets paid full before they fully finish the job, and I ended up paying them the full amount before they even installed the closet. They finished the job, left and said they took the measurements for the master closet. It’s been a month but they never came back and no one has returned my call. I called the supervisor several times and every time, he’d say he’ll call back but I never heard back. I also called the designer. She sweet talked me into it. I offered her coffee and sweets, invited her back to my house and I was really kind and generous to her, and I believed her stories. But now my master closet is not fully done and I can't do anything about it, which is really unfair. Closet World is a terrible company and I would not recommend anybody to them.
Reviewed Nov. 3, 2016
I tried California Closets but Closet World was a little cheaper. I had a walk-in closet done and then also an external pantry put in. The designers had three different designs and some good ideas. They worked with me and were all very good. It also worked out pretty well with the installation team. There were issues where they forgot some parts but they brought them back later. They followed up with what little mistakes they may have made and fixed them all. I'll definitely use Closet World again. They're a good company.
Reviewed Nov. 2, 2016
We had a garage and a master bedroom closet installed by Closet World. Their designer was very friendly. She knew what she was talking about and how to sell her products. After we spoke to her, we didn't want to do any other estimates and just went for it. The first team came in really late and left the actual cabinets. My area's dark and when they were cutting the pieces of wood, they left chipped wood all over the closet. So it wasn't a good experience, but we paid too much money for it. Maybe they should have come in when it was daylight. I had to lend them my nightstand lamp for them to see what they were doing. They need more professionalism when it comes to that type of business. But my husband insisted on giving it another try when we did the garage and that team did a good job.
Reviewed Nov. 2, 2016
We needed to get things done right away and it was Closet World's speed that was able to get the remodeling done. They managed to get everything done in two weeks when everybody else was quoting us six months. It was interesting though because we saw a lot of other pitches from other companies and Closet World seemed to be the least tech savvy in terms of the tools that were provided to them. They were just using grass paper and so, I was a little concerned in the beginning. But then, it ended up not really being an issue and they gave us the delivery time that we needed so we chose the grass paper pitch over the others.
Everything's wonderful. It's only the house sold, but we'll put it back on the market next year. Being pressed for selling the house, we were in a rush and just had the bigger house off to market. They got us a great deal wherein we paid half as much and the quality is the same. They came over, installed it and did everything I asked them to do because we were in the process of moving. They cut all the stuff in the garage instead of doing it in a different location. They were just fantastic. We'll be definitely using them again when we sell our house and move into a new one. In fact, our Realtor is the one of the top Realtors in the State of California and she's recommending Closet World to her other clients as well. So they got a lot of business from us, but they also give us a lot still.
Reviewed Nov. 2, 2016
I spent a few minutes here and there trying to figure out which build-it-yourself cabinets already made could work if I reinforced them and would fit in the right location because over the years they’ve gotten smaller, cheaper, thinner, and weaker. What made us go with Closet World was their pricing and their design, which was a combination of the durability. I prefer to design my own stuff and install it, but my wife wanted me to have the time off because of how busy my schedule is. Also, their stuff was built strong enough to what I would need, and they were gonna build it to fit.
I installed two two-door cabinets with adjustable shelves (one was 36 inches wide, and the other was 48 inches), and a countertop two-door model adjustable shelving without drawers which was 36 inches wide and 12 inches deep. Then there were additional cabinets overhead that workspace. They were all 84 inches high. However, I'm not satisfied with Closet World and we would not use them again.
At first, everything seemed to go well. When the units were first delivered to be installed, there was an issue with the dimensions having been changed where the countertop unit instead of being 36 inches wide was reduced to 24 inches wide with two 48-inch wide close door cabinets. It was not what we had discussed because my wife was specifically looking for a countertop that she could use for her little things going in and out of the house, in between the cars. We have a smaller garage now, so those features were important to her. When I called the designer, she said, “Oh, I forgot to call you about that.” She said she was gonna talk to the company. The company said she never did. Then she said she would call us.
When I first called her to find out what was going on and to let her know that I refused the cabinets as built, she said she would call back and she didn’t, even though we called more than once to try and reestablish contact. I got a call from the promotions department that said that if we had a designer come out in a certain amount of time on whatever we had built that was $1,100 or more would end up being 50% off. I told them, “Is this what I’m understanding correctly?” They said yes. I said, “Does it matter which designer?” They said, “No. Are you requesting the same designer?” I said no. The same designer showed up and she said she knew nothing about that promotion, so we have not done anything more with Closet World.
The construction was late. I was originally quoted that they'd be there between 1:00 and 3:00. Around 3:30, I got a call from somebody at their dispatch center that said they’re running late and it has to do with traffic, and they’ll be there in the next 30 minutes. They showed up an hour later and I asked them where did they come from that the traffic was so bad? They said there wasn’t any traffic issue and they were in Stevenson Ranch. So the integrity of the information relayed to the customer was suspect and I did not appreciate that. They could have just told me straight up. I’m flexible and I know what it’s like to work with schedules and compensate all the time for allowing for variances in expected versus actual arrival times. I felt that the designer had questionable follow through and communications. There were communication issues, which was possibly left-hand-right-hand syndrome.
There was a follow-up appointment, but not on that issue. They finally installed the correct cabinets. They arrived roughly within the time they said they would, so I have no problem with the actual install. So far it seems to be holding up. But then after the designer said she didn’t know anything about it, my wife asked her to leave because she was only tolerating it for me because I wanted to have a workbench put in and some additional storage for just expansion room. With that 50% off offer, I didn’t ask for it. They offered it to me and they said I qualified.
After that, she left a voicemail for me that she needed to talk to me. She was sorry about the confusion with the design, but she needed to talk to me because there were missing parts with the design that was installed. Her information was suspect and now the build quality was suspect. I didn’t know who to believe. If somebody were to ask me who a good cabinet maker would be, I’d have to tell them I don’t know. I do believe that there is no such thing as perfection, but they should at least try and make it right and don’t need to make excuses and tap dance around and/or give me different information.
It’s sad to say that in my case, the cabinets appear to fit the same level of craftsmanship with KB Home. I reached out to Closet World because I was led to believe that they were closer toward Toll Brothers. I don’t know if the cabinets are gonna fall apart because I don’t know what parts were missing and I’m not even sure if they’re really missing because I now doubt the integrity of the person telling me that. They could be using that as a ploy to get me to allow them to come to the house with those parts and then offer me another deal and try and work something in. We’re at the point where we just assume we won't have them in our house. I feel bad for Closet World because I know what it’s like to be a part of a company's division, and they bust their butt to do their best and they find out somebody else is like nowhere near and they think they’re all that.
Reviewed Nov. 2, 2016
Closet World had done some work in a previous house so I knew they would do a good job. I did just a closet with them this time and everything was taken care of. The designer was really good and the installation guy was very efficient and did a good job. I recommend Closet World to a friend.
Reviewed Nov. 2, 2016
We've been in Vegas for a while, so we know that Closet World has been here for a while, too. We had them install a closet recently. I was always satisfied in my interactions with the designer. There was no problem at all and everything was fine. It was also fine with the installation team, but there was a minor problem. I called the local office here, and they came and they took care of it. Nevertheless, Closet World did a good job overall.
Reviewed Nov. 1, 2016
Closet World had a 50% off of a cabinet promotion so I called them. Unfortunately, I had trouble with the designer who wasn't versed with measurements. She measured everything then gave me a quote. Then after a while, she called and asked for additional stuff. I told her to call back the next day but I never heard anything. Then the installers came in and were amazing. They showed up on time and were nice and professional. However, the measurements the designer gave them were incorrect so they had to go back, re-measure and put in the right length.
The bedroom walk-in closet is great but the company was claiming that I agreed to an additional charge on my account. Somebody's chasing me for a $200 charge. I asked them to send me proof that I agreed to that but they can't provide one. I'm a little crossed about that but am very satisfied overall. There was redemption on the installation and the product itself.
Reviewed Nov. 1, 2016
Closet World offered a free estimate and that's what made me go with them over other closet remodel company. I had them do a closet remodel and it was good interacting with the designer. The installation team set everything up for me too. I'll be calling them soon again because I'm going to get more shelves.
Reviewed Nov. 1, 2016
I explored the possibility of working with Closet World and the quote I got from them was fair based on my knowledge of the marketplace. I had a closet for my daughter put into her room that includes shelving, coat hangers, and a three-drawer system. Then, I also had a desk along with some other cabinetry on one wall of my master bedroom to allow me to have a workspace.
The designer was fantastic. She scheduled a time to come in the house around when my availability was. She gave me her opinion on what would go well in the space that I was looking to do. She also worked very closely with me to actually accommodate a piece of technology that was on my wall and ultimately worked around that so it would fill the space in my master bedroom the way I liked it.
They’re a great company. Their installers came in and did it as quickly as they could which was a three-hour turnaround time. They cleaned up after themselves, too. It was the product that I was looking for. Then I had one concern after the install team had come in so I called the customer service line. I thought their people would be back the next day or the following day based on their deployment schedule, but they came the same day and fixed it right away. I would recommend them though they could speed up the expediency of getting the product to their customers faster.
Reviewed Nov. 1, 2016
I’m really not too happy with Closet World. We did a lot better when we had the first one over in Sun City about three years ago. We were in Palm Desert, California and we called a couple of places and Closet World. The CW designer that came out was incredible. She was thorough and we liked her. We were spoiled by her. She did three closets and I had something added later on and she did a beautiful job. It’s quite a highlight of our home. But over here at Laguna Woods, the girl was very nice but she didn’t do well with me. We installed shelves and drawers in one closet and it turned out to be a couple of closets. Their installers realized that I wasn’t happy so they added a couple of things to make the closet better. They were really good but I would never recommend Closet World ever again.
Reviewed Nov. 1, 2016
We did six houses and got the closets from Closet World. I told the installation team to wear booties but they didn't do it. They dirtied the carpet in more than one unit, which I was about to call the company so they could send the supervisor to see. They're going to have to pay for washing the carpet. Nevertheless, the installation was fine.
Reviewed Oct. 31, 2016
We were happy with the product that Closet World did when we used them a couple of years ago so we used them again. We had new laundry room cabinets put in. The designer we had used prior had moved so they had a different designer come out and both were really helpful and knowledgeable. The last designer had some great ideas. We changed from what we decided to do first into something different by his recommendation and it worked out really good. We were really happy with that.
Installation went well, too. Howard at their office coordinated our prior and latest installs. After the latest product was put in, the installer realized that it would be nice to have shelves right in the middle so he called corporate and said that. Howard agreed and the company brought us shelves the next day. They also didn't charge us for them so that was nice.
We've passed our good experience onto family members and intend to use Closet World again. We've used them for our master bedroom closets, then for our linen closets, and then again for our laundry room and they sustained such high-quality craftsmanship. Everything that they’ve done in all three installations was superb. I'd absolutely recommend Closet World.
Reviewed Oct. 31, 2016
Closet World's offer was good and competitive. All the other companies' products sounded the same so I went with them. I had a fantastic experience with the designer who answered all my questions, gave us a great deal and made things happen quickly. The installer was good but there were a few issues that we've seen now. I've tried raising these to a supervisor but the company hasn't gotten back to me.
Reviewed Oct. 31, 2016
I knew Closet World the most, so I employed them to help me out with the closet, which was a little pricey. Working with the designer was great. The installation guy wasn't fully experienced. He had issues with one of the procedures doing the lock, but he figured it out. Overall, it was great and I appreciate everything.
Reviewed Oct. 31, 2016
I'm a previous Closet World customer. The company is very good. I enjoyed their work. They’re a bit expensive but are on time then they do their job and leave. Their girls are very sweet and very knowledgeable in everything. They did whatever I want and are not pushy. Closet World put a master bedroom closet and I also redid a room that I had changed into a closet before because I like red. Their installers were very prompt, knew what they were doing and threw away whatever they needed to throw away. The work is very nice quality. I like the things that I've used so far.
Reviewed Oct. 31, 2016
Closet World has been around for years and it was referred to me so I got them to work on a shelf in a hanging space in the walk-in closet. The designer came and sat on my table and we designed it together. She was very receptive to what I was looking for and was able to draw it out pretty quickly. Then we finalized the cost and moved forward with the date for installation. The install went pretty well. They showed me how to adjust the shelf, which was good. The designer even sent me a thank you card, which was unexpected and really nice. So she was right on the ball with that follow-up. The only thing is just the cost was a little high. But other than that, it was good.
Reviewed Oct. 30, 2016
I had Closet World come out for a consultation and my salesperson was really knowledgeable. Also, I thought their price was good. The installation team did a great job. They said it'll be two days to install but it was only one. They were in and out faster than they thought.
Reviewed Oct. 30, 2016
I have two houses and in one house, Closet World did an installation about 3 years ago. They installed in four or five rooms and a garage but it was not completed. We had a left over deposit with them and there’s a member from the service who was working with us and was supposed to work on it but I don’t know what happened. When we told them that we have a deposit, they never replied back. Nevertheless, we had a good experience that’s why we called them again when we bought a new house and they did a good job. The whole experience with the designer was also good.
Reviewed Oct. 30, 2016
One of Closet World's salesladies has done my house a couple of times, and she's top-notch. She comes out, measures, and everything fits perfectly. This last time, I had her come out after a flood. She looked at the problem, then I got a garage conversion. There were a couple of things I didn't like, but they corrected them beautifully. The installers were very good, and did a quick and precise job.
Reviewed Oct. 29, 2016
The only closet closet company I know is Closet World, and I have dealt with them a few times. Last time, I had a master bedroom walk-in closet done. I wasn't happy with their designer then. They were late and I am upset. They were supposed to be there by 1:00 and by 1:30 they still weren't in my house. I had my father at the house sitting there waiting. I don't like that I have to call and check on people since I'm a busy person. I like people who do what they say. Other than that, I'm happy with everything else. The product is installed and it's fine. I am happy with them and I'm gonna call them back because I need two more closets done.
Reviewed Oct. 29, 2016
After I checked into Closet World, I really liked the people that I was working with. I had them install a bed that folds up into the wall and I also had two bedroom closets done. Their designer was amazing and she helped me decide what it was that I really wanted. She had an excellent level of knowledge. The guy who did the closets was amazing but the guy who did the bed spilled a box of screws and didn’t realize it. When I opened the bed the first time, everything fell out at the top. But it wasn’t a problem. They were really fast and were good. The closets are amazing and I love them. I’d do it again with Closet World.
Reviewed Oct. 29, 2016
The person from Closet World was pleasant in the beginning. She said she would check back with me once the work was done but I never heard from her. After the work was done, I was not happy with it. I was disappointed with the price I paid for its quality, and design. My husband was so small and they did it so high. The quality of the closet was very cheap for the price I paid for. I told the people that installed that I’m not satisfied. He said that he followed the sketch but it was wrong. Basically, the guy talked back to me.
Reviewed Oct. 29, 2016
I have used Closet World in San Francisco. This time, I had closets and bookcases installed in my apartment. Their designer was excellent. She knows a lot and we’ve done three projects in this apartment. However, there was a follow-up from their installers because they didn’t cut something correctly in one of my projects. They didn’t have the right size shelf because it was cut in LA and we can’t do more of the cutting up here so I had to wait several weeks.
Reviewed Oct. 29, 2016
About eight years ago, Closet World installed a closet for me. I contacted them again for another one and the designer worked very well. However, there was a mix up because I originally called them on my landline phone for an appointment. Then when I called back to confirm it, I requested that I be contacted by the designer on my cellphone when she's on her way. Whoever took that message over the phone never relayed that so the designer was waiting at the property for over 30 minutes before I knew she was there. She was calling the landline and I was not at home. I ended up calling Closet World saying I had not heard from anyone and I didn't know if someone was coming. At that time they told me that the designer was at the property waiting for me. Other than that, I was very satisfied with the results of the closet and I would recommend them.
Reviewed Oct. 28, 2016
Closet World pictures were really nice so I said that I'll do it. Their designer asked me what I wanted and I told him that I didn't want anything too fancy. He did a sketch and asked me if I liked it which I did, and then we made an appointment. The installer had to do all the stuff by himself so he took a few hours but it was fine. I installed a few hangers in our master bedroom closet so that I can have two rows of hanging and some shelves in the middle. It was really simple. My closet was good and I love it.
Reviewed Oct. 28, 2016
I've used Closet World before and I like them. Recently, I had them do a garage wall that's 20 feet long and 8 feet tall. The designer was great but made a terrible mistake. The design was good but her elevations were off, which caused the closet in the garage to be off. There were two mistakes and I allowed one mistake to go, and merely adjusted it so that it worked, although I didn't like it. If it were in the house, the designer would have to do the entire wall again. However, the other mistake was that the closet was too big, so it wouldn't fit in the space and the installers had to come back to redo it, and it has cost a lot of materials for their company to do that. Moreover, my job was in Oxnard and they had to drive 150 miles to get there. Other than that, the installation guys were great, and everything else was good.
Reviewed Oct. 28, 2016
Closet World has been around for a very long time, and they have some credibility. I had shelves installed in a small closet in the bedroom. Not just shelving but also a rod and shelving unit. The meeting with the designer was very pleasant. I like Malia a lot and I’ve actually called her back to do another closet. She’s super knowledgeable with a lot of really good recommendations that seem to work very well, which is great because our closets are so small. The installation was properly completed. The team was on time and they completed much quicker than I expected. It was a very pleasant, easy, low-effort experience overall.
Reviewed Oct. 28, 2016
I liked Closet World's flyer which I received in the mail. They got a lot of designs of all kinds and I didn't even look around for more companies. They did my garage and I had a very good experience with their installation team. They were pretty friendly and I like them. I will buy from Closet World again.
Reviewed Oct. 28, 2016
The designer from Closet World was great. We had our master bedroom closet done, and she guided me on what would work best in terms of dimensions and aesthetics. She was on time and did everything she said she would do. The installation was perfect. Although they had to reschedule twice, they were able to hold to their schedule then. It was a bit later in the day too, but that was okay as we were home. The installer was really quick in putting the closet together, and it was good. I was happy, and I would consider using them again for other closet projects.
Reviewed Oct. 27, 2016
We had a walk-in closet installed by Closet World in our master bedroom. The designer came to our house to do consultations and measurements. I’m loving my new closet, so far so good. The product is well-priced.
Reviewed Oct. 27, 2016
I had a closet remodel from Closet World. The person that installed it did a great job although there were a few minor things. One of the doors that came was damaged, so he replaced the drawer shortly after the installation date and it ended up working out. But my husband says that sometimes he has a hard time shutting the drawers all the way.
Reviewed Oct. 27, 2016
We had some friends that had positive experiences with Closet World and the local mailer had a discount code, so we thought of consulting with them for a closet remodel. It was also all positive for us, from our interactions with the designer to our installation experience. But from a pricing standpoint, they’re not overly competitive. It is a little deceptive how they have their 40% off discount. Because when you compare them against competitors, it’s not really a 40% discount. They’re inflating their prices to fake give you a discount. I’d recommend them to a friend, but I would also tell the friend to price shop and to compare them against others more heavily.
Reviewed Oct. 27, 2016
I had shelves and racks put in my closet and the designer from Closet World was very efficient, professional, knowledgeable and friendly. Everything came together as planned. The installers were in and out, did a good job and buffed the place clean.
Reviewed Oct. 26, 2016
I used Closet World before when I lived in Redondo Beach. I moved to Palm Desert and thought I'd use them again. However, my experience didn't seem to be as smooth as the previous one. The designer was very pleasant and knowledgeable. The one reason I decided to do this work is that the bar had fallen out of the original closet. However, the new bar fell down after I had hung up the clothes. I felt the measurements were slightly off. I was a little cranky because I paid a couple of thousand dollars to have something done and then it's not right. Then to get this fixed, I had to wait because their excuse was they were coming all the way in from the City of Industry. It's really not my problem if you want my business. But they were gracious to come back and fix the problem. The quality of the closet is fine after it was fixed. It's all set and I certainly give credit to everyone.
Reviewed Oct. 26, 2016
Hired Closet World because of the discount they offer. Their designer was good but the measurements were not correct so they needed to redo a couple of them. And after we ordered the product, it took a month to get here and another two weeks or so to deliver the correct measurements.
Reviewed Oct. 26, 2016
I am pleased with Closet World. They were my first one that I got a quote from. I really like the salesman who came in and did the demonstration and showed me what was best for us and giving us different offers, prices and demonstrations of what other stuff they can do. The only thing that I didn’t really like too much was that the guy who did the installation did not call me to ask what level I wanted my rods so my shirts won’t hang too low. He only called me when he was finished. My husband is big and tall so his shirts are long and the rods were placed lower than normal so right now, his shirts hit the bottom rail.
Reviewed Oct. 26, 2016
I had Closet World do my other home in Santa Clara before, and this last time we had them do a closet and a garage. Their designer was good. I explained what I wanted and she gave a few suggestions. The installers were good too. We tried to make as much room for them as possible and they said that helped. They're very professional and clean.
Reviewed Oct. 26, 2016
I had Closet World install closets in all the rooms and there were a lot of things I wanted them to do like clean or take away the old debris they were tearing down and do closet doors and tear down other walls. I wasn't aware they didn't do that. They said that they were going to charge me. They left the debris in my back because I thought for $75 we can just take it and there were some really good wood that we could reuse, but I was hoping they would just take everything. It was almost like they were charging me to pick better wood that I had in my closet than what was installed. Also, I thought it was going to be solid wood that was going to be placed in my closet, not particle board.
The salesperson that did the quality measurements to provide the quote brought me a magazine where there were wonderful, state of the art closets that they can pretty much do, but it's so misleading and it's nothing like they have on the magazine for what they show on that advertisement. The guy that came and did the closets was really good and did everything on time. But if I had known all these before I signed the contract, I would not have done the service with Closet World.
Reviewed Oct. 25, 2016
I felt that ClosetWorld had the advantage of being able to offer good pricing and efficiency being a large company that's more established because they have a system and have worked out the bugs. I felt it was going to be able to offer quality and things that sometimes smaller companies may not be able to always offer. We had several closets done and had some that were regular basic closets for double hanging clothes for my son so he could hang more clothes and also for guests when they come. We also had need of having shelves and things in the office area so that we could have more efficient use of the space.
Their designer was terrific. She was not only fast but very capable of making her designs really maximize the space we had and making the very best use of them in terms of what we wanted. And I told her upfront that I didn't wanna spend a lot of money. I wanted to get the maximum benefit for the least price. We went over that, I gave her the parameters and she immediately responded to the things that I had told her for each closet and went right to town. She knew exactly what to do and I didn't have to say it twice. She was all about getting the job done but still very personable and extremely nice at the same time. It was such a pleasant experience. I was very impressed with her intelligence.
Then the installers were fantastic. They came completely prepared and had everything they needed. Certain things had to be pre-cut in a certain way because of our baseboards and everything was perfectly measured and pre-cut. And I thought there's gonna be some foul-up that has to be redone but not at all. Everything was done precisely. It was amazing to watch these two guys work together and with each other. They were a great team. When they walked in the house and saw that I was walking barefoot, they immediately put booties on without asking. They did that out of respect which was really something. I've never had contractors that were so thoughtful.
Then they made sure everything was done perfectly down to the last detail. They went above and beyond and any concern or question that I had about anything, they were responsive and helpful. I was so pleasantly surprised by everything. I also asked them what if I wanna make any changes in the future and they explained that they have the factory right here in town so if I decide to add or make changes, I can call them and make another order. I was so glad that I went with Closet World. I was really pleased. It was absolutely the best experience. I already wrote ClosetWorld a recommendation.
Reviewed Oct. 25, 2016
The products I had installed by Closet World were really good. The design was what I was looking for and needed and so was the price. The installers were fast and cleaned up after. They cut some stuff outside and cleaned it up too. The designer was also extremely nice. He was able to come at 6:00 and stayed until about 8:00 till he was finished. He drew up three different samples and took the time to explain them to me. He was very courteous, and pleasant and knew a lot. I was able to explain to him what I needed and he was able to put that on paper. That’s why I went back the second time. Overall, it was a great experience and I would definitely recommend it to my family and friends.
Reviewed Oct. 25, 2016
The Closet World designer was good. She came back and she talked to both my husband and me which was great. There was a little back and forth about the width of the columns for the hangers and then the center column was drawers and shelves. It was confusing because they couldn’t estimate exactly how wide it would be depending on if they did a fixed shelf or not. Once the installer started working on it, it ended up being way too skinny. But he came and got me each time and I had him change it so it was solved. It took a little while, but it’s fine.
Reviewed Oct. 25, 2016
Friends' reviews say that Closet World is pretty good so I had three closet remodels done thru them. Everything went great and smooth with the designer. The experience with the installation team was good as well. Closet World's design is absolutely superb and I was very pleased.
Reviewed Oct. 25, 2016
I did a little comparative shopping and among the 3 estimates I got, I went with Closet World. I had them do the interior of the bedroom closet and put a couple of racks in. The designer was a little gal who drew it up and sold me. She's terrific, really knew the business, gave me great ideas, and we were set up in no time. Then we let the installation guy in, and boom, he did it. I got what I wanted for a very good price, quickly done, and worth it. Everybody did everything when they said they were supposed to and it’s great.
Reviewed Oct. 24, 2016
We contacted Closet World when we purchased our home two years ago. At the time, the quote we obtained from the designer was well outside our budget. The designer didn't offer any alternatives to the type of materials, finishes or options available so we opted to wait. This time, we contacted Closet World and the designer came out on schedule. She worked up a new design (I believe since it had been 2 years since the last one) and took our deposit. We were contacted shortly thereafter with an install date, which I appreciated very much. On the day of install, our appt. was changed from morning until the afternoon due to a sick call. Hey! It happens.
The installer arrived alone, (no co-worker or helper on hand) and as he was putting the pieces together, commented on the lack of storage for my shoes. My husband questioned the installer and made a call to the designer asking where the shoe storage piece was. The designer said "oh, I left it out because you couldn't afford it." First, the designer shouldn't have assumed what I could afford or not afford. Cost was not discussed until the end of the designer's visit. Secondly, my husband specifically asked for shoe storage so the quote should have included that. The decision about final cost or scope of the work should have been left for us to decide. The designer told my husband at the time of installation, that my shoes could go underneath the hanging clothes which doesn't make any sense. Then I would have to dig through the clothes to the shoe boxes. That defeats the purpose.
Further, the installer made a comment to my husband "well, you signed the contract." While that was a true statement, perhaps that comment was better left unsaid at the time. Now, I have to wait almost 3 weeks for the additional quote and installation of something that was supposed to be part of the original design. I am beyond frustrated at this time and perhaps someone should counsel their staff of providing all of the things customers are looking for and let the customer make their own decisions about what options they want versus what they can live without.
Reviewed Oct. 24, 2016
I liked Closet World's ad in the newspaper. It was appealing plus I liked the special. The designer was very good. He had a high level of knowledge. The only regret I have is that I wasn't there when they installed the closet in the garage. I should have been there because they made the bar shorter and when I went to go use the closet, it wasn't conducive for my long dresses. So now because it's just me, it's hard to redo those things, but eventually I'm going to have them put another one in because I really need to and when I have the other one, I'll make sure I'm there when they install it so they could adjust all the stuff according to my needs.
Reviewed Oct. 24, 2016
I used Closet World before in a property in San Diego, so this is my second time using them. The designer dealt with my wife because I sent the family back to California ahead of me to the home so my son can start school on time. I was interacting with her on the phone to get the closet design set up right. I know that some things get lost in translation when talking on the phone and I consider myself a fairly good communicator, but we still don't have restitution on the install despite about three different phone calls with the designer and she has washed her hands off it. Even when the installer showed up, they said the design was off. The closet is already paid for but it’s a faulty design and install that I'm trying to find a resolution on.
Reviewed Oct. 24, 2016
ClosetWorld had the ability to meet my specifications more closely than the other company I looked at. I had two 36-inch-wide cabinets that go from about 42 inches off the ground to the ceiling. And then, underneath these are two sets of two 36-inch drawers and then a set of two 42-inch drawers that went underneath the window all in one wall. They were white with molding and had the oil rubbed bronze, 11-inch handle. The designer came in and we reviewed my design preferences. I designed the closet first then she made suggestions to make it more affordable and look better. She was really nice, easy to work with and the best. The installer was really very friendly. He came in and did his job.
After installation, I noticed the cabinet doors looked funky from what I was expecting and realized they weren't the doors with the molding on it. So, I made a phone call to the designer to review and discuss it and the installer waited. The designer then said that she would put in the change because she had misunderstood me, and the installer was really nice about it. He said that he'll put the handles on anyway so that I can start using them and that someone will come and switch them out, and within 48 hours, the handles were switched out. I was really happy with the ease of getting what I wanted and how quickly they were accomplished, and that even though there was a problem, it was easily rectified.
Reviewed Oct. 24, 2016
I was doing some research online for closets and came across Closet World. They felt right from the very beginning. They answered the phone quickly when I called and they seemed to be organized in putting me through the right person to talk to. I got estimates from other companies and Closet World was slightly more expensive, but they had good service and they were responsive. The designer came in and spent a lot more time than their competitors. Her drawing was better than the others as well. It looked almost like a picture, and it was so detailed that it made us feel better. We then had them install a closet in the garage.
The installation went as planned. They were very good in scheduling it and being on time. In fact, they did it faster than anticipated. The only thing is that instead of doors that would open, they put some shelves on top of some of the closet that had sliding doors. We didn’t like these shelves because there was not a lot of space. So we called them up and they gave us a credit, and they came back a few weeks later and removed four shelves that we wanted out. As a matter of fact, we called them after that and they came and installed something else on the other wall. Closet World is a great company. We had an outstanding experience, and I would use them again when I need them.
Reviewed Oct. 24, 2016
I saw an ad of Closet World that said that it was 50% off, free delivery and installation but it ended up being extremely expensive. They say free installation but they make up for that by charging an arm and a leg for the product. The finish also cost extra. But the doors, the face of the doors and drawers are very nice wood grain. The installers were also on time and very professional. However, looking at the producy after they had left, I’m definitely disappointed. There are gaps in some of the door cabinet that sits on top of the countertop. They also sent me an email asking for a response and I responded to them but haven't heard back from them. I would never use Closet World again.
Reviewed Oct. 23, 2016
I had a bad experience with Closet World. I had this nice salesperson arrive at my home and she was very kind and nice. She did the measurements on my closets and she gave me numbers. She also went over the styles and prices. The thing she failed to tell me was that when they did the demolition on my current closet, they would not fix whatever they demolished afterward.
At the time of the installation, I was working and my daughter was at home. The person who installed the closets and did the demolition called me about an hour before he finished. I went to my house around 5:00 PM and to my surprise, he did the demolition and installed the new closet without patching any walls. They should have said, "We're gonna do the demolition but you need to hire someone to do the patching on the walls to cover the holes," not to install the new closet over the damaged wall. At least, if they don't wanna do it, just give me the opportunity to hire someone to do the patching, the painting, and then install the closet. That's the right thing to do.
And they charged me $4,600. So, what I did was call American Express and told them that I want to dispute the last payment. I was not allowed but I submitted anyway. I'm very upset with the situation and I'm not happy with the service and performance at all. I'm a person that if somebody does a job, I will pay for it but they have to do it properly. I even texted the salesperson to please call me so I can let them know but she never called. She just texted me and that's it - it's like she made the sale and disappeared.
Reviewed Oct. 23, 2016
I didn't wanna go with the slow service at Home Depot so I went with Closet World. The designer I spoke with was wonderful. She was calm, very professional nice and clean. The installer was also very helpful. He took four hours to put my closet in the second floor. One of the base boards was coddled too much so there seems like a little area where there could be a shelf. They also cut the baseboard too much, but other than that, it's fine.
Reviewed Oct. 23, 2016
A friend told me about Closet World, and I decided to use them because of the offers they had. Everything in the garage was done quickly and all got done as per the contract. We had no problem during installation.
Reviewed Oct. 23, 2016
I had Closet World put in closets in my garage in my old house seven years ago and recently, I had them install their product in the garage again. The designer was pretty good. The installation team were good, too, and very professional. Everything was good the first time, and I didn't have to do anything else. I was satisfied with the whole thing. However, the price could have been a little better. They didn't give me that great of a discount for being a repeat customer. Also the lady who was supposed to come in first didn't show up, so we had to reschedule, and they had to send another designer.
Reviewed Oct. 23, 2016
I hired Closet World for a large customized master bedroom closet because I had a vague feeling that they had a good reputation, which turned out to be completely wrong. The designer was perfectly fine and was very nice and reasonably knowledgeable. She took a rather expensively long time when she came out. The original installation was horrific and I was left speechless. It was unbelievable. The closet was horrible, tacky, and looked cheap, which it was not. Closet World finally got it up to barely acceptable over seven additional installation days, which were not even consecutive days because they can't schedule to come back to fix their messes the next day so this took place over a period of six weeks.
The closet does not look the way we had designed it because the design had to be completely changed to try to correct some of the many installation flaws. They wore me out and I couldn't take it anymore. It got to a point where it’s no longer worth it. I couldn't have them to keep coming back to my house over and over, removing the closet again. But finally, two months later, they're out of my house and I got my clothes in my closet. I visited ConsumerAffairs the night of the end of the first two installation days when I was incredulous at the horrors that Closet World had put in my closet. I read a lot of the reviews but that was a little bit late, unfortunately.
I would not recommend Closet World to anyone except maybe to my worst enemy to torture them because it really was it was. The end result looked better than the original installation, but it still looks like a closet that my 15-year-old nephew bought the supplies at Home Depot and threw it together over a weekend. It does not look like a $5,800 closet by any means.
Reviewed Oct. 22, 2016
Gilbert was the Closet World installer and he was great. When he first came to install, he said we were gonna have this big hole after he took our hanger bars out. I asked if there wasn't a backing part of the modular unit they were putting in and he said I had to request that originally, which wasn't made clear to us. He had to come back a second time with that additional backing material. It could’ve been one trip and I could've explained it to my husband better. Otherwise everything else has been fine and I would definitely recommend them to a friend.
Reviewed Oct. 22, 2016
Closet World had a $50 off promotion so I went with them. First, I got the walk-in closet and then I got two other closets. Their designers were very pleasant and they worked with the price. Everything was completed on time and in the way I wanted. I'm very happy with the result. The installers gave me their number after the installation. In fact, the installation department called to find out how everything went. It has been an easygoing experience and an affordable way to get a person's closet organized.
Reviewed Oct. 22, 2016
My experience was fine with Closet World. I was shopping around and they were the best qualified. I did closets for my daughter and myself. The designer was excellent. She was very informed, professional and easy-going. The installers were on time, quick and cleaned up after the work. They completed the job and I didn’t need anybody to come back out. I would recommend Closet World to anybody else 100%.
Reviewed Oct. 22, 2016
We've had three large cabinets installed by Closet World in the garage. My only challenge was not being able to get a tighter window. And when I called the day before to get a window, I have to pick up my daughter in the afternoon but they couldn’t reschedule. I didn’t want to leave the garage door open for them, so I had to make the installation team wait for me for half-hour until I get back home. We could’ve eliminated that problem if they had told me exactly when or if they at least scheduled. But the people who came to install were fine.
Reviewed Oct. 22, 2016
I redid my husband’s closet as a surprise to him. There was a company that I was looking at, but I happened to catch Closet World while they were doing a sale and it became reasonable with the discounts so I went ahead with Closet World. We did a full walk-in closet with molding, and it came out really beautiful. I have a window in the closet, so it’s unique. There’s a lot of light that comes in and we’re happy with that. I’ve got drawers and shelves for shoes, too.
The installer came on time and he’s very clean, too. The only thing that I was a little disappointed about was I had the area prepped and they said, “Don’t put any molding down on the wall,” which is six inches on each side and then eight inches in the middle that still need molding. Once he was finished, I still had to get molding put down there. I only get, of course, what I ordered. But as far as his quality of work, he was excellent. I can’t complain about that and I had a very positive experience with Closet World.
Reviewed Oct. 21, 2016
The other company that came showed samples that looked exactly like what they installed, but I didn't go with them because the samples of Closet World looked better. However, I was misled by Closet World, so I was upset about that. Because the way the wood looks doesn't look like the type that they installed in the closet. Their samples are that thick, pressed wood-looking type wood, but what they showed looked a lot nicer. I reached out to them, but they never got back to me. I wanted some money back from Closet World because the product is not exactly what they showed. Nevertheless, the service was good. The agent was great and really nice. Plus, working with the installation crew was fine.
Reviewed Oct. 21, 2016
We had Closet World before and the installer was just doing the weird situation with the installation. This time around was really good. The guy did a great job for a one person and it was a few hours long. We got a huge closet in one room and a regular-sized closet in another room from them.
Reviewed Oct. 21, 2016
I got a flyer about Closet World in my mailbox. I then went with them for bookcases for my library. The designer was great and wonderful and the guy who did the installation was fabulous. The designer and the installer were way more than I expected. They were so good. The whole thing was excellent.
Reviewed Oct. 21, 2016
We've already used Closet World before and they kept having promotions. They did a good job with the two closets we had them work on. They fixed my husband's closet so that it's tri-level and shirts and pants could be put in there. The designer took her time getting it all together and it came out good! Installation was done in one day and the installers were clean and friendly. They were efficient and we're happy.
Reviewed Oct. 20, 2016
I had the most horrible experience with Closet World. They came and did my service on September 30th. It was a walk-in closet, 2X12 room, the two side walls and rear walls were based on the options she gave me from the magazine but it's not what that picture was. I chose the picture with doors on the cabinet but they gave an open cabinet that didn't even look right. It needed two doors and one shelf and the one that I chose was a glass door. I'm stuck now with what I already have and I cannot go any further with it. After this is done, I'm going to write a big, big story about them everywhere I can.
Closet World gave a free estimate so, when they came over and gave me the book that had a lot of designs, I chose to go with them based on how everything looked and how professional they presented. I told the designer what I want and she drew it. Our design was not good and the installers only did what she drew. She told me that whatever I want is not what I'm getting. And, now, we cannot even get a hold of her and they will not give me what was promised. I wish someone has some kind of power to do something about it. When I searched on Yelp, I'm not the only one who had a bad experience. Everything was screwed up. I'm never going to deal with them ever again.
I wanted to give the designer the benefit of the doubt but when she came, she kept telling me whatever I want, whatever size etc. So, I said I don't want too extreme but I'll choose two pictures. If it was based on the two pictures, I'll be happy. When she left, she told me that she was going on vacation. Two or three days later, I got a phone call from the office of Closet World because the designer didn't even provide them the design or the contract. So, I had to do her work by taking pictures and emailing them all the information so they can start the process. But they took half of my money on the day the designer came when they didn't even process it correctly.
After 20 to 30 phone calls, the manager was back-and-forth with me with a couple of emails and told me that he doesn't have any proof of what was promised to me. So, I asked him to get a hold of the designer but he couldn't so he ended up saying that he is not going to help me because he doesn't believe in what I'm saying and that I need to deal with sales. So, I called the sales manager and they said the manager will call me back. A day went by and no one called me. Next day, I called then finally, a manager called me back. She told me to write a report and someone will follow-up with me. I did that. Two or three days passed, no one followed up with me. I called sales department and passed me on to a corporate office but the manager in that department was not available. The lady told me the manager's name when I asked and that she's writing my complaint down and that she's going to call me next day. The next day, she did not call me.
The weekend passed. I looked up the corporate office number on the internet only to find out that there was no such name and no complaint was written down. So, the lady transferred my call to the manager and he told me that he's going to call me back the next day to let me know what they can do, and they said they're going to give me what is not done. I initially agreed on a price of $3,600 based on what the designer told me that she's giving me everything I wanted, because that was my maximum budget. I'm thinking that I'm getting everything.
Finally, someone from the corporate office is taking care of the things that they messed up. But now, the guy told me that the glass door's $1,000 and that they cannot give me a glass door but they'll give me a wood door. So, I'm stuck with either I take that wood door or I'm stuck with unfinished job. And I'm not going to get any refund if I want to cancel or not come and take it. I'm not getting what I thought I was going to get.
Reviewed Oct. 20, 2016
I've had some cabinets installed by Closet World in my laundry room. They were very thorough about what we’re gonna do. And when everything got installed, it’s what I was expecting. Everything was done on time and everything was as we discussed. They also called to check up on everything if it was working properly and we never had any issues with the installer. They were courteous, professional, and efficient, and I’m happy with what I got.
We appreciate your feedback, Ivanno! We aim to provide the best home organizing solutions for our customers! Glad our team was able to meet your needs. Enjoy your units!
Reviewed Oct. 20, 2016
Closet World was referred to me by my real estate agent. I had closets done in two children's rooms, as well as a walk-in closet. The designer was nice, and I had no problems with her. The installation team was great, too. However, they had to come back a couple of times because there were some measurement issues and parts that they didn't have, so they had to fix all that. But the state of the whole job was fine.
My son, however, is quite unhappy with his closet because the design was too much in a small space. In hindsight, there's this cookie cutter thing that Closet World does, like the drawers and the bi-level hanging things. I believe the designer was trying to do her job and it's no fault of hers but more of a Closet World issue that I have. The closet is not usable. It's an extremely poor design, but there's nothing I can do about that except re-do the whole thing or get rid of all of it and just put in a bar. I said I wanted a closet designed, and they delivered but because I said I wanted a closet designed, the designer was behooved to put in a design, and she only had a few things to choose from. Since my closet turned out great, I would still recommend them, but with a heavy heart.
Reviewed Oct. 20, 2016
Bought closets and organizers from Closet World as a referral from my sister. She's very picky and I know that she likes them. Closet World's designer was awesome and the installers did a really great job. They were very professional and cleaned up after themselves. They came back because they wanted an additional closet done and while they were here, I mentioned to the designer that I had a small nick on one of my shelves. She said it was not a problem and they'll have that replaced. And when they installed the new one they did it at no cost. So I've been very happy.
Reviewed Oct. 20, 2016
Closet World has very responsive people who contacted me, and that's why I had them install a working closet in my home. The designer was great, really fantastic, and very nice. She told me that she's new at Closet World, but she's very patient and took one step at a time. The installers showed up on time, did a professional job, and actually finished earlier than I expected. So far, so good. Everything is in the right place and quality is good. The only thing is that I was expecting 100% financing, and I found out at the end that I have to put 20% down, and they only finance up to 80% but that’s okay.
Reviewed Oct. 19, 2016
We called Closet World, they came out and we liked what they said, so we dealt with them. They installed shelving and regular hooks for our clothes. It was a pleasant experience. Their reps were courteous and friendly. We’d recommend them if we knew somebody that needed it.
So glad to hear you enjoyed your recent experience. Thank you for taking the time to post your review. We’re happy that you’re enjoying your new Closet World system.
Reviewed Oct. 19, 2016
I chose Closet World to install garage cabinets because of the quality, price and the response. Interaction with the designer was excellent. The installation team was responsive, on time, and super professional. I would like to recommend them to anybody who would like to do this type of construction at their houses. They have absolutely beautiful, and aesthetically nice products. Dealing with them is very easy and I'm super satisfied.
Reviewed Oct. 19, 2016
We chose Closet World because of their dynamite young lady who came out and gave us an estimate. She was great. The installation team was also pretty good. Though I didn't like that they got some glue on my concrete right outside the garage door, I'm very happy with what they did all in all. They came in, got our storage done in a short fashion, and it looks good. It gives us a little room in our garage and I'm now able to get both cars in for a change.
Reviewed Oct. 19, 2016
The Closet World designer came and he took the wrong measurement. The products came on time, but then there was a sliding door that had to be done. The guy who installed it thought he had to cut the back side of the door because the doors are glass doors. He installed the back and then when he tried to install the door, it didn't fit. I asked the guy why it's not fitting and he said that it’s gonna take a longer time. I asked when he could do it and he said within one week. This was not the way it should have been done because the designer should have made some adjustment.
After a week, I called Closet World and they didn't send anybody. They said it was not ready and that it would be ready on so and so date, and then that so and so date came and they said they didn't have workers. The next day, this guy came really late in the night and they put it in. The guy before him couldn't fix the wardrobe but took the check from me and the project wasn't completed. I said I needed my check back but he said they needed the payment upfront. The manager was also very mean. In the end, the job was done but it was such a pain to do it. It was a bad experience overall.
Reviewed Oct. 18, 2016
I had my shelf and two cabinet doors in the laundry room installed through Closet World. The designer was very good but the installers were just awful. They broke something in my house and try to cover it up and then when I called their foreman they got pissy with my mother-in-law and weren't very friendly with her. I wasn't able to stay the whole time and then they turned off my gas line and refuse to turn it back on, so I had to pay a plumber to do that. They reimbursed me, but I wasn't happy about it.
We had plans to use them for two other jobs for sure but we're looking for something else now. The designer was really friendly but I was really shocked with the way it turned out on the install. They pushed back the installation about two weeks because they didn't build the proper product so they had to come back out and re-measure and I wasn't very happy about that either. All in all it was not a good experience. The shelves look alright but after I found out they broke something, I don't think they put the proper effort during the installation. I'm very dissatisfied.
All feedback is important to us and we appreciate the time you took to tell us about your experience with us. We strive to provide excellent customer service, and regret the experience you've had. Someone from our team will be following up shortly to assist you with a resolution.
Reviewed Oct. 18, 2016
When we made the deal to put the desk in, I thought it came with a center tray for the keyboard but it turned out that wasn’t a part of the deal. The Closet World saleslady who was very nice wanted to make a wider module on the one side and I said that I’d like more legroom in the middle so when that got changed, the keyboard thing got dropped out so that was a surprise. Then when I ordered the keyboard and tray and put it in, it didn’t line up right because of the things that weren’t squared so that’s when I reinstalled it so that things lined up correctly. Also, a couple of the parts came chipped already on the edge where the corners meet. The guys who did the installing got so much time and they gotta get on their way. There was a bit of a problem for them with the wall plug and we didn’t take time to discuss how to deal with that so they let things get out of line. But overall I'm satisfied.
Reviewed Oct. 18, 2016
I previously had Closet World install custom cabinets and shelving for me in my home in Whittier. Two installers came out and did an excellent job, and the cabinets they installed were fine and good. However, there were a few glitches with one of the shelves on one of my built-in cabinets. I spoke with the manager for the installers and they made the correction right there in the field, so I don't have any problems with them.
This time, I had them install plantation shutters on nine windows on the second floor. The shutters that we already had in the house had been installed previously by another company and I wanted to also have shutters installed on the second floor. The designer from Closet World that came out was fine and seemed to know what she was talking about. We interacted well and she gave me a nice discount which I was grateful for. I called the Oscar, who had measured the windows, because he gave me his business card. I said, "I really felt good about my interaction with you. Is it okay if you come out and install my blinds?" and he said, "No problem." He came out and installed the blinds. I was surprised that he came out by himself as I thought he was going to need a crew for sure because shutters had to be installed for nine windows. But he did the work and was very professional, and even made some repairs to the ones we already had.
Oscar and I walked through the house and I asked him some questions on what we needed to do to care for the shutters. He explained that we had a lifetime warranty on the shutters and this is transferable to the buyer of the home should we ever decide to sell it. He was very thorough and rendered good customer service. I was very happy with him and really enjoyed our working together. Closet World did a great job. I'll use them again and recommend them. They're a little pricey, but you get what you pay for.
Reviewed Oct. 17, 2016
The first time I used Closet World was a good experience but the second time around wasn't. I had three walk-in closets and had alterations in one of the closets. They charged me $200 for that and that was fine. But, I didn't like the closet. It looked unfinished. The quality of the wood was different and I wasn't satisfied with the quality of work. I called their office twice. One, to let them know I wasn't satisfied and the second call to let them know that I needed some repairs done. However, I have to take some responsibility for it because I didn't ask, "Can I get a better feel or a better look on the closets?" When I got it done the first time, I had a better upgrade. I had more trim on it and more crown molding. That's why I called Closet World back out to do my new home but I didn't get the same quality of closets that I had the first time around.
The salesperson who initially came out to give me the sales pitch did a good measurement. She did what I asked her to do and she got all of my clothes in the closet. But the contractors didn't do a good job. They were sloppy. They didn't clean up behind themselves and I had to be careful and pick up all of the little nails that they had left laying around. Then one of the rails fell and they had to come back down and do that and they made a mess again. I left them doing what they did because the first time around, the guy was good. He tore out the closets, put in new closets, and there wasn't a piece of trash anywhere. If they ever come back out again, I'll micromanage them and make sure when they finished what they do, they pick up their stuff, take their trash with them, and pick up all the nails off the floor.
Reviewed Oct. 17, 2016
We had Closet World install a small upper and lower cabinet in a space in the master bedroom and a large area in the garage. Their designer, Mike, was great. He said, and it’s stated in writing, that we’d be charged 50% upfront when we ordered the cabinets. And upon completion, the balance of the amount would be charged to my credit card. However, they charged the credit card for the second balance. They came with basically everything perfect for the master bedroom but, half of the garage was wrong. Whatever changes Mike put in, apparently the workers were never told or they didn’t double check. Mike didn’t leave my house until we had all the changes in the garage done and the installers were not happy about having to come back.
From reading Yelp and online reviews, apparently this was a problem with Closet World. They bill people with regularity before the job is complete and it was $2,600. The whole thing was almost $5,500 and Harry, the rep, billed another $2,600 the day that they came to do everything and they couldn’t finish for another 10 days. He lied when he said he would reverse the charges, he didn’t so we had to postpone our move. I don’t care if their prices are cheaper but I would never deal with them again. Mike was honest but Harry was a liar and I don't like being lied to. I don’t care if they gave it to me for free. I’m happy with the product that they delivered although the workers did leave nails and screws all over the driveway. They didn’t take very much time to clean up.
I knew that they were trying to get the job finished as quickly as possible, but I would fix that because if the neighborhood had flat tires because of all the nails racing down my driveway they wouldn’t be very happy with them or me. I put my online comment public as well but If I had gone there first I probably wouldn’t have used Closet World because what was in there was damaging. We were trying to get the job finished as quickly as possible as we needed to move but realized we did not have enough storage so we weren’t able to move out of one house into the other. They didn’t have the right materials and right sized pieces. It’s interesting that they did it for the master bedroom, but not for the garage and the garage was much more custom pieces.
Their designer was exceptional, very friendly, and knowledgeable and I really liked him. He made some very good suggestions. If it hadn’t been for him, I probably would have gotten a second quote but it went downhill after that. Now that it’s all done and we’re moved in and settled, we’re happy with the product but we weren’t happy with the experience with the service rep's lying and the delay. He did not tell the truth about the additional 50% that he said would be reversed.
I would not recommend it but I would say to a friend to go read the online comments. I’m not the only one that has had this happen, which tells me that there’s a control issue somewhere within the company, a lack of oversight and the workers are not being told of changes and not given the right materials. They knew when they got here that they didn’t have the right materials for the garage so that tells me that they were experienced. When I met with the designer I said that we are under a huge time crunch to get it done and he said they’ll fit us in the first opening. I got a phone call later that day and it was two weeks before they could get us in. That’s two weeks and then we had to wait another 10 days after that, so there didn’t seem to be a whole lot of attention paid to the final plans. Overall, it has been a frustrating experience.
Reviewed Oct. 16, 2016
We previously had Closet World do our closet in our house, and the installation went great. Now, we had them make a custom-made desk for my daughter and installed a shelf in my laundry, too. But the first attempt to install wasn't good. In the laundry the installer removed the wall base to fit the shelf but never put it back so right now I gotta find and buy a base, cut it off, put it on and paint it. So now, we have a laundry without the base part.
The installer was a nice guy but the material was damaged. They called us and we told them about it so they came and redid the measurement. But when they came last week, they didn’t have everything ready and the measurement and materials were wrong. Then they came yesterday. My wife asked for different materials but it looks like they installed the same one and especially when I get into the room, I can see that it’s cheap all around. But my wife decided to do the installation because she was frustrated as we need the desk for my daughter. When I got home, she said the material was the same and said "don't talk to me" like she was unhappy. Other than that, the service is great. It took them almost a month to come back and get the desk reinstalled.
Reviewed Oct. 16, 2016
There was a lot of communication at the beginning with Closet World. And then some of the time frames changed, which was fine because we weren't moved in yet so, it worked out great. But there were a few areas where it looks like it was difficult for the installation to happen. I had to have a couple of things fixed by my own contractor, but I would say it's still pretty good.
Reviewed Oct. 16, 2016
I considered doing the closet work on my own but it wouldn't have been very good, so I decided to go with a professional. One of the deciding factors for me to request a quote was to look at ratings and what people had to say about these companies so I went through Angie's List, looked at reviews and saw that Closet World had a sale. The woman who did the assessment was really nice and also told us right away that she could give us a bigger discount because she was an instructor. But my only complaint was she never asked us what we wanted and it felt like were getting sold up. We had to go a few rounds of saying that what she's saying was not our budget before we came to an agreement on the design and the price, wherein she took stuff out of the job.
Then another thing I didn't like is that the designer came on a Saturday and they didn't even call me until that following Thursday to schedule an appointment. Then they gave me a date but couldn't give a time. They only told me a time on Thursday. It seemed like they don't give me a lot of time to tell me when they're gonna be there. I presumed that the gal who does the schedule doesn't know how many jobs there are and that they gotta come up with a schedule. They can't come up with schedules until the day before.
My wife said that during the installation, the guy was really good, fast and clean. He did his thing and left. But I thought about calling because he must have taken the molding off around the corners in the closet which we put in when I remodeled and got new furniture. Maybe the molding was all in small pieces and that he took those in the trash with him. But we had just put the molding in and it was brand new so it couldn't have come off and get stripped. But he obviously took it with him. I would've preferred that he'd asked if he could take it, not just take it. My wife, who was here at the time, said he said nothing about it and that she wasn't watching him either. Apart from those, the work came out really nicely and we've been really happy with the outcome.
Hi Joe, were glad to see that you're happy with your unit, however it seems we didn't hit the mark on the service. My deepest apologies. Our goal as a company is to not only just deliver a great product but a great customer experience as well. We will reach out to you off line to see if there is anyway to make it up to you. Thank you very much for sharing your experience with us. I will share your comments with our management team so we can improve. Steve
Reviewed Oct. 15, 2016
Closet World has done work for me before. This time, we converted a closet into an entertainment center. The designer was fantastic and very helpful. During the installation, they were great, on time, and very nice about the house. We had grandkids there that day with everything else going on and they were very understanding. It was a very pleasant experience.
It is so nice to hear from our previous customers. Thank you for taking the time to share your Closet World experience with others. We’re happy that you’re enjoying your new entertainment center and thank you for choosing us again.
Reviewed Oct. 15, 2016
Closet World called us a couple of times and had somebody come over but we didn’t decide to do it. On the third call, we said we'd try and see what they were saying. So, we had redo our whole closet. The designer did all the schematics and it was good. The installer was on time and I was surprised he was by himself. There’s no way I could’ve done it by myself and I thought they would have at least two people. But he properly completed it and took about six hours. It was fast, convenient, and efficient.
Reviewed Oct. 14, 2016
My wife had estimates from two other companies which were within $300 to $400 of each other, but the price of Closet World made us select them. We had some drawers, shelves and hanging racks installed in her closet which went nicely. The gentleman was on time, professional and cleaned up after himself. Then one thing I really liked was on that day, someone from the company called to make sure that everything was going well. That was nice.
Thank you, Rob! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the level of service that you expected and deserve. We look forward to hearing from you should you need additional home organizing solutions.
Reviewed Oct. 14, 2016
We had a leak inside an adjoining wall between the master bathroom and master bedroom. On the other side of the wall was a Closet World closet system and about 40%-50% of it was completely damaged from the water. We asked Closet World to come over to assess the damages and estimate how much it’s going to cost us. The designer came and took the measurements from the existing part of the closet. Everything was 16 inches. We came up with an agreement and we’re going to pay a set amount of money.
First time the installers came, they didn’t have the right dimensions because everything they had was 12 inches. When we spoke with someone on the phone, we were told it’s not a big deal and it's really not much different. Are you kidding me? We’re doing a repair. It's not a new design. First, even the baskets are not going to fit in to it because they are 16 inches. Second, how would you like to have half of your blouses or jackets sticking out from the closet? He said if we want to have the 16 inches like we previously had, we’re going to have to pay almost $500 for that. Why do I have to pay additional $500 for someone who is completely not capable to even put the dimensions? It's not my problem someone was idiot and took the wrong measurement. We settled for $300.
Then the installer didn’t have some other parts, so he had to come back a third time. It took us too long and too much money to spend for a company that is completely unreliable. We are not happy. I would never buy anything from Closet World. The biggest bunch of ** I ever dealt with in my life. I will just stick with them because I cannot use another company if I have an already existing closet.
Reviewed Oct. 14, 2016
I was redoing a house for our customer and they wanted closets. I didn't want to build them so I hired Closet World. They charge too much money and the products are not constructed all that well. There are a lot of particle board. It fits but I wouldn't use them for myself. Also, the designer was a pushy lady that needed her money. She needed quotas or something like that of a very typical salesman.
After I paid them, I contacted them for a W9 and the guy basically told me to piss off. That was kind of a shock to me because I'm not a big contractor, but we did about a $670,000 job and he was the only one who refused to give me a W9. I would've asked for the W9 before I gave them a dime as a W9 is important. But it wasn't my money so it didn't matter to me that much. I thought the customer was getting a better product than they got. They were happy but I'm not as they don't know any better and I do. I don't hate Closet World but their advertising outshadows their ability to perform well. I wouldn't recommend them to anybody.
Reviewed Oct. 13, 2016
I've used Closet World before, so I got them again to install an entertainment center. The designer and the guy that did the install were both very nice. Overall, I'm happy with it.
Reviewed Oct. 13, 2016
I met with another closet company and Closet World has the lower price. However, when I was sold the walk-in closet and I paid, I was told that it would be installed at a certain time. I called to confirm that time with my salesperson once and she did. However, a few days before the installation, I was told by the installation team that it would be a different time and that was a big inconvenience. It was very stressful because I had to set up my whole day, take off work, and figure out childcare at that time. In the end, they were able to accommodate me, but there was some miscommunication. Other than that, the installation went fine.
Reviewed Oct. 12, 2016
I'm a Closet World return customer and wanted to have cabinets. We started with the cabinets in the garage and I showed their rep the totes that we've put all the Christmas stuff in which would fit in a 24-inch cabinet. She did all her measuring and said that there was enough space on one side to have a 29-inch closet. But she wrote it for three 36-inch cabinets instead of 24-inch, so I can't get as much into them. It was not what I really wanted.
Reviewed Oct. 12, 2016
The people from Closet World were the first that we got a quote from. Their designer spent a lot of time with us measuring and coming up with the details of drawing what we talked about that I wanted. I have a guy that does built-ins and I asked him for a quote and it came in about the same. And because the designer came out and spent all those time measuring, I gave her the job.
Their installers did a good job too. The only real hiccup as far as the timing was that the installers were supposed to come later in the day, but they ended up showing up pretty early. I was at Costco when they called me so I raced home, but it worked out. Another thing I would make sure that they are very sure of is that they don’t patch the walls from what they took out. It looks really bad so I ended up having somebody come back again. I know that’s part of the deal but it should be really clear to somebody that’s getting their closets done. It should be clear that they won’t take what they removed either.
Reviewed Oct. 11, 2016
I can't believe they are still in business. This company should be shut down. My grandmother had cabinets and a desk installed in her bedroom and the cabinets literally fell off the walls all on top of her and there was A LOT of cabinets. They tried to say her injuries were a result of her old age. DO NOT EVER USE THIS COMPANY!!! This could of killed her. Just wanting to pass this on so it doesn't happen to anyone else!
Julie, thank you for bringing this to our attention. We’re sorry to hear about your recent experience with us. We sincerely apologize and would like to make it up to you. Our team will contact you privately to begin resolving your issue. Steve
Reviewed Oct. 11, 2016
My experience with Closet World is pretty good overall. The designer was very good, and the material and the look of the closet is very good, too. However, I wasn’t completely happy about the installation. It was not as smooth and quick as I thought it would be. I didn't know that when they removed the previous closet, they didn't patch and paint. So, I wasn't prepared because I need to patch and paint the walls which now look awkward. And I'm still waiting for something to be completed for an outlet. They have come and saw that was missing. It was an error on the designer’s part and I have to change an electrical outlet.
I was also very surprised to see that the project was pretty big but they only sent one man to complete it. He had to complete it in three days. And he started pretty late every day at about 12:00 because he was coming from another job. I have used California Closet before and they brought a whole team. They started early and tried to finish the same day as much as they could.
Reviewed Oct. 11, 2016
I was looking up people who supplied Murphy beds and came across Closet World. I mistook it for California Closet who I've done some work with. They didn’t follow up after the installation and no one told me that the bed had springs, so I was given the impression that it was a purely foam mattress.
Reviewed Oct. 10, 2016
Closet World is the sole company in my area that could provide the type of installation that I wanted for my closet, so I chose their company. The designer was very helpful in bringing out a sample of the product and went over the designs with me. That was good. However, I was not satisfied with the actual product once it was delivered to my house. The team was on time and the installation was completed; however, there was some damage to some of the shelving. I was told initially someone would come back, but they refused. What they decided to do was send me some additional shelving through the mail.
My real issue and complaint with the closet was that it was not the quality that was shown in the demonstration and the sample that was brought. It is a very cheap material which they told me is the same, but there is no way, and I was very disappointed in that. The product that they bring out as a sample should definitely be the same as what I'm paying for. When I called back to inquire about the quality and wanted to find out what my options were after the installation, the salesperson didn't want to deal with me and said that was between me and the actual company to call them. I wouldn't recommend Closet World to anybody.
Reviewed Oct. 10, 2016
I like Closet World's cabinets and liked what they did so I gave them a try. Their designer was very friendly and spent enough time at home. She did a very good assessment of our space and gave us a variety of designs from which I could choose. They put in cabinets at my garage and the installers were there before the scheduled time. They did the installation in one day and everything went smoothly. We are very happy with the experience and would definitely like to have some more work later on.
Thank you for taking the time to share your Closet World experience with others. We’re happy that you’re enjoying your new Closet World system.
Reviewed Oct. 9, 2016
Closet World's presentation and explanation about the way their cabinets were made versus the other competition made me comfortable. Their designer was very pleasant and knowledgeable. I had them put cabinets up in my garage and the installer did great work. He was on time, courteous and helpful. I really appreciate him.
Reviewed Oct. 8, 2016
I liked Closet World's price better than the estimate of a different company. The Closet World designer and I had a very professional interaction. I had them do a master closet, the guest room closet and the pantry. The installers got it done and it was a very good experience.
Reviewed Oct. 8, 2016
I called Closet World because I was looking for a closet company. During the most important part which was the design, the lady who worked with me was really good, nice, and available. She was very helpful in the sense that she was with very open eyes and had very practical ideas. She knows what to suggest according to the need. They installed in all of my bedrooms and the installation experience has been very good and fast. The person really knew his job. There were some follow-ups because of some sizing things and they had to redo the drawers. Also, few of the things were taking way too long to wait. However, the people were very helpful and the stuff was not in stock so they were also waiting.
Thank you for sharing your feedback! We will use it to improve as a company. We organize thousands of homes every month and stand behind our work 100%. We are glad you had a great experience with your designer. Thank you for your review!
Reviewed Oct. 7, 2016
We had Closet World in our other house a long time ago. We got them for our condo and their designer helped us. She was very thorough, helpful and pleasant. The installers were very quick, polite and cleaned up after they have finished. However, I would've preferred the material of the rails to be different as I liked the ones that I have in my house. But Closet World is a good company. I would recommend them to a friend.
Reviewed Oct. 7, 2016
We had two separate walk-in closets installed by Closet World. The salesperson was pretty good. We also met a couple of times with the designer and she made some recommendations and we worked together to come up with the design. The installation team came in two days as promised and installed the closet. It's worked out good. I would recommend them.
Reviewed Oct. 6, 2016
Closet World's turnaround time was faster than a competitor's for the bedroom closets we purchased from them. The designer came to our home and did a computation. Then we had a little bit of trouble with the scheduling of the appointment. The people in their call center missed a detail and scheduled it on the wrong date so we had to get out of that, but it wasn't too bad. The installation technician showed up earlier than I thought he would and he was quick. He told us how long it was gonna take and was right. I thought that to be pretty cool of him. It's been a pretty good experience and I'd recommend them. Their price is really competitive in a very expensive product market, and the service is good.
Reviewed Oct. 5, 2016
We were talking to a contractor who was going to do some work in our house and we mentioned something about the closet. He said that Closet World does a good job. The price seemed reasonable. Their designer was wonderful and did a fantastic job. I can tell she had a lot of experience and knew how to make most of the small space that we had. The installers also did a great job. They were on time, showed us how we could move the shelves around and also cleaned up after themselves. Overall, it was a great experience. If we had any more work to be done like that, I will be calling Closet World. I would certainly recommend the company to friends.
Reviewed Oct. 5, 2016
My girlfriend used Closet World a few years ago and didn't say anything bad about it. Then the company had a special on the coupons they send out, so I went with that. I had looked at Home Depot but their cost was higher, they wouldn't deliver it to the house and I would've had to put everything in myself or ask the grumpy husband to help me. Also, their product was a bit more of an entailed closet type, which would've been overkill, instead of what I got from Closet World which was what I needed.
I had Closet World put a whole closet unit on one whole wall and then drawers, places for shoes and purses in one of our spare bedrooms. I loved the designer! She was amazing and kind. What a sweetheart. We got along right when she walked in the door. I told her I had a real small budget but once I took her into the room and told her what I wanted, she put it together. She knew exactly what I needed just by looking at the room. I was really impressed with her. I would like to use her again if I could ever get a few more things done at the house.
The installer was also very good and sweet. He got in there, did his work and was in and out - no wasted time. He also cleaned up nicely, which was good for a guy because most of them don't. He helped me too because when it was gonna get a little out of my budget, he suggested to not put a back on it and just attach it to my wall. That saved me a lot of money, which I really appreciated. He was wonderful. The unit is rock solid and wonderful. It's a difference between night and day when I go in that room and finally see everything that I had wanted to put on. It's like a little fairy tale closet which I'm sure all girls would like to have.
Reviewed Oct. 4, 2016
Closet World was great. They're more affordable than other companies and I liked the people. They were willing to work with our budget. I had cabinets done in my garage and I really liked my designer. She was very friendly, was open to listening to my ideas and that was what I appreciated. The guys who installed it were really good too. They were very nice and very professional. They showed up on time and were very straightforward. They also explained to me all the stuff that they were going to do. So that's why I was happy with their work.
Reviewed March 9, 2016
We had a supposed home decorator from Closet World show up to measure and she took our deposit. 4 weeks later the installer shows up to install. Well measurements were off so they took another three weeks, showed up again and measurements were off again. I cancelled the order. This is about three weeks later and they refuse to refund deposit. I would never never deal with these idiots...
Reviewed March 8, 2016
Tara ** was the sales rep from Closet World that came to our home, late Dec, to give us an estimate for garage cabinets and flooring. We let her know that we had to stay within a budget for this project and that we also had an appointment with Home Depot for an estimate as well. She proceeded to take all the necessary measurements and inspect our garage and then gave us a quote that worked with our budget and ensured us that this would be completed within 2-3 weeks. Because she met our requirements we cancelled the other estimate.
When the installers arrived they were not able to do anything because Ms. ** not only submitted inaccurate measurements, blocking the ability to open a garage door, but she failed to tell us that piping along the back wall would mean that the cabinets could not be installed correctly, but rather have to stick out by a substantial amount. The piping in clear view and something that she should have both seen upon inspection, and discussed with us as an issue and probable expense we would have prior to the install. She also failed to note and discuss with us outlets that would need to be moved for us to have any power in the garage.
We had to hire a handyman, putting us outside our budget by a substantial amount, to move forward, and then wait for the correct size of cabinets to arrive. When we attempted to follow up with her (because she didn't update us, or even apologize for her error), we were given a client number, told we would have to contact the service department for any help and that the matter was out of her hands. We were also informed that our new cabinet order was reported by Tara as a "customer change", instead of a measurement error on her part, which made our job less of a priority and we were pushed behind all other open orders. Full payment for cabinets had been taken at this point, and they refused to reverse the charge.
To date the floors have not been installed and we have been told once again to call the service dept ourselves but not to expect delivery or install for at least a month. For this project we have moved everything from the garage into our home. We were told when placing the order that the job would be complete in Jan and as of today there is no completion date. Tara has never once apologized. She has been rude, completely unhelpful, cost us a substantial amount of money we had not budgeted for, and caused a lot of stress with the inconvenience of having our home in disarray for such a long period of time. We were told today that if we go through someone else to get the job completed we will be penalized and forfeit monies paid.
Reviewed Feb. 29, 2016
Raul did a VERY nice job on our closet. He went above and beyond the call of duty...
Reviewed Feb. 18, 2016
This is the worst company. Bunch of thieves. It all start with the designer who have no experience in design. Measurement are always done incorrect. Had to let her borrow my measuring tape because she left hers in the car. DONT SIGN. THAT'S HOW THEY GET YOU BY SIGNING THAT AGREEMENT, thinking I was going to get what we discussed. WRONG. They collect balance before install begins. Installation was late. Installers were not on time. Unprofessional man had a tattoo on his head was cursing on his phone to his supervisor due to design issues. Garage wasn't complete. Spoke to many supervisors. Albert was the worst unprofessional disrespectful supervisor I have encountered. Poor, poor, worst company. Now they want me to more cause not in the contract.
Reviewed Feb. 7, 2016
So I took advantage of their 50% off and no interest financing for one year. The sales person came out and showed me pictures of cabinets. I filled out the form for the one year financing through Wells Fargo. Installation day, the sliding doors are not delivered and the installer has no idea where they are. The cabinets are so not like the pictures. They are super cheap fiber board and the sliders for the drawers are crap. The job is not even finished. HERE IS THE KICKER. THEY CHARGED MY CREDIT CARD FOR THE BALANCE DUE WITHOUT AUTHORIZATION!!! Even when the installer said it was a finance job. These people are crooks and I so should have believed the reviews. Beware of Closet World.
Reviewed Nov. 19, 2015
I wish I read the reviews before calling them! During installation they messed up my brand new after remodeling walls, sliced the drywall open, charged my credit card without authorization, and installed mickey mouse closets. When I called them they said they don't do money back - my money is gone. $4300 gone. I have a 6-month-old girl and we still don't have closets and live out of boxes... Thieves.
Reviewed Nov. 4, 2015
Excellent results. Professional and courteous team. We love our new cabinets.
Reviewed Oct. 22, 2015
They could not install in my mobile home, was trying to remodel. Salesperson was great but when they could not install they just give you the runaround on the refund $790+. Called 4 times they just say "we will call you back" and no refund yet or they say "let me call my supervisor" and nothing yet. They have good merchandise but terrible customer's service. Talked with Harry 4 times and nothing. Come on Closet World, take care of the customers. I had used you once before in my condo and it was good. Lost my condo and saved money to redo my closets now and nothing.
Reviewed Sept. 26, 2015
Years ago, we had most of our house's closets done by Closet World. We now needed a new kitchen pantry closet system and based on our past experience, I called Closet World. The Sales Associate showed up on time and came up with a nice design, and the installation date was set promptly and met. To be honest, there were a few adjustments needed after the installation. I called the installation dep't and they couldn't have been more accommodating. Their attitude was, "We want to make you happy." The installation was completed today, and we are indeed happy!
Reviewed Sept. 9, 2015
About ten years ago I purchased a closets for my garage and now they practically the hinges are falling off. When I called them to let them know about the lifetime warranty they gave me this excuses about that's not covered. "We will charge you over $120,00" just to come out and that's not including the parts if they use any. Sorry. I'm going to tell everyone about this company.
Reviewed Aug. 8, 2015
I ordered a Home Office from Closet World before I read any reviews. Don't go on their website to look at the review because those are all good reviews that they handpicked from their small amount of satisfied customers. Maybe those review are not even real. The first problem I had with them was when the designer came out to my home. When he took the measurements and started designing the Home Office. I told him what I wanted very clearly. I told the designer that I would have a desktop here and to make sure there would be enough room for the monitor, keyboard and mouse. I also made sure to tell him that it should be comfortable and I would not have to sit at a weird angle where I have to completely bend my back just to face the screen. He assured me that wouldn't be a problem.
The office turned out terrible and as if the designer had ignored everything I told him, even the install crew were surprised. They didn't understand how I was supposed to sit and work at this desk. My only mistake in this situation was signing the final documents and not thoroughly reviewing the design plan. The Home Office Closet World made for me was exactly the opposite of what I told the designer. I have been trying schedule an appointment for two months now, each time I call they tell me that they scheduled an appointment to come out and see the problem but no one shows up. I have finally talked to someone who said that this will be passed on to a design manager. Still don't know if I will be able to resolve this.
Reviewed Aug. 3, 2015
Some things were missing when they left on 7/30. They were to come back on 8/1. They didn't show up when they said so my husband said to come on Monday 8/3. No one called so I called. Now they say 8/17. This is unacceptable & I wouldn't recommend.
Reviewed July 15, 2015
My sister had work done by Closet World and it was awful. The sales person that came out and didn't measure things right and it all had to be redone. And they keep $400.00 of her money because she was going to have them do her kitchen hutch and they told her it was too late to get the money back when she called since she gave them a check. They're a terrible company and do not know how to measure or be honest. Wish we had read the reviews but I definitely tell everyone what an awful job they have done. They'll get NO work around this area if I can help it. Hope someone sues their pants off.
Reviewed June 26, 2015
I had a rep come over to redo my closets. The installer was suppose to be here 9:00 am on Saturday morning as I work during the week and wanted to have the work done over the weekend. The installer showed up at 6:00 pm and said that he had problems with his first job that day. ("I thought I was the first job of the day") The closet he put in was nothing like the rep had described to me. But I was late for a party and did not want to leave this person in my home, so I had to sent him back to LA without my other closet complete. Well after looking at the poor quality of the work I decided that I did not want them to finish. But when I told them this, the manager threatened me that he would put a lien on my home. At this point I realize this people were rip off artists. So I had them finish the job and a few years later I had California Closets come and tear out their mess and make it right. Go to California Closets, they are a much better choice.
Reviewed May 20, 2015
I had a very bad experience with Closet World (CW). I wanted a home office that would be custom made to my needs and this was not what I ended up with. The following is a summary of some of the complaints that I have: 1) Designer never understood my needs; 2) Office design was not designed to my needs or expectations; 3) The installation was promised on a certain date and the order was never placed; 4) Measurements were not taken correctly. Important things like space for other drawers to open and main light switches were overlooked when creating office design. Different pieces had to be ordered twice; 5) CW did not have the handles that were recommended by designer until after 2 months later; 6) Delays by CW turned a 3 week project into a 3 month project.
7) Poor quality and very expensive. The discounts are a scam; 8) Communication with CW designer, central office and installers was very disconnected. Nobody knew what was going on. Designer is not responsible for anything once the customers signature dries; 9) CW charged the credit card without prior approval; and 10) I missed many days of work because of all of these issues. I will not recommend Closet World to anyone :(
Reviewed March 5, 2015
I am very sorry I did not read all of the negative reviews about Closet World before I ordered their product, as I would have avoided much frustration. To begin, the sales professional, **, did not measure for the product correctly, which meant that the product needed to be altered and the install could not be completed. Secondly, the installer came to my appointment two hours late. The reason being that my project was scattered throughout the warehouse, so he left late in the morning. Mind you, I was called three times by the company to see if I wanted my installation earlier. The next installation date, I was called by the scheduling supervisor in the morning to confirm the time. The installer arrived 2.5 hours late. I missed and entire day of work for the first installation and a half day's work for the second installation. Please save yourself frustration and money, do your due diligence and do not use this company.