
Closet World Reviews
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About Closet World
Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.
Visit www.closetworld.com- Free consultation
- Quick turnaround
- Customized pieces for your space
- Licensed, bonded and insured
- Limited information on website
- Must spend a certain amount to get free installation
- Only available in California and Nevada
Closet World Reviews
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Reviewed June 2, 2017
I saw a Closet World advertisement in the magazine and it looked good. I called and they were having a sale. They were able to come right away so I was happy about that. Their designer was wonderful and no-nonsense. I really liked her. She explained the way the system worked and what options were available. We also talked about the price of the different options. I had a master bedroom closet installed and a linen closet shelving unit. They also did a bar, another shelf unit, and a regular closet. Their installer was very nice. It didn’t bother me that he was supposed to do it in one day and ended having to come back the second day. However, one drawer on my husband’s side of the master bedroom closet doesn’t open and close properly but I am yet to call them about it. Overall, it was a wonderful experience. I have no complaints.
Reviewed June 1, 2017
I used Closet World a couple of times over the past two decades. Recently, I had them install Meer doors on a couple of reach-in closets. I ended up getting a designer who had done a prior design on my house about ten years ago. My old account came up, she came out and it was great. I had a really good experience working with her.
With these sliding doors, there’s a bottom track that goes on the floor and then a top rail that goes that gets mounted up into the casement. The doors were all manufactured to a specific size but the tracks were a generic length. When the installation guys got here, the first thing they did was re-measure the insert location, which should've already been done by the consultant. And then they hauled a SKILSAW right there in the driveway and cut the metal down to size for the bottom track and the top rail. The thing about that is when you do that on site, you’ll end up with a rough edge and then they just pop that in place.
But if they already had the exact measurement, they could have cut those offsite, like at a shop, and it could have been done in a cleaner fashion and they could have honed down any burrs that were left on the track. In the end, it was an acceptable job, but they could have done better. But other than that, the installation crew did a good job.
Reviewed June 1, 2017
I had several Closet World products installed in my bedroom. At one end of the room, I got shelves with bottom covers. At the other end, there's a part of a window where I've got the place for a computer. And on the other side is a cupboard. Nancy, the Closet World designer came and she was good. The first time, we talked a bit and then she measured the window. Then she came back, we signed all the papers and she drew the design on paper. Nancy had a good level of knowledge and I thought she has been designing for a long time. She was professional and able to answer our questions. And the installers showed up on time and they were fast. We did the installation in two days and everything went smoothly. Also, they cleaned up after themselves when they were done. Closet World was very professional and I was very happy with them.
Reviewed May 31, 2017
Closet World's designer showed up, measured and gave me a price. I compared their price to the prices of the other companies, made a decision and called Closet World up. And so, I had a walk-in closet installed by them in my bedroom. It was a good deal.
Reviewed May 31, 2017
I had Closet World install a walk-in closet for a guest room and I wanted it to be as cheap as possible, but then I don’t want it too cheap because I don’t want to have to repair it down the line. I was originally planning on going with Cabinets Plus because their price was really good compared to Closet World’s, but then I lost the business card to call them. So then it went down with Closet World because even though I didn’t like the price, I just went with it because they were my second choice. But it took me three years to save up to go with Closet World.
The designer of Closet World had a lot of options that she offered but they didn’t fit my budget. So I had to decline a lot of it. But she was very professional. On the day of the installation, the guy came on time, but I was surprised that only one person came out. Cabinets Plus did the other closets in the other rooms and they had two people come out. I felt bad for the installer of Closet Word because it was a guest walk-in closet, and it was upstairs. It took him five hours because I had a lot of shelves and doors, so he had to set up a lot of pieces. But he was knowledgeable and professional.
I even had him make some changes and he explained to me he couldn’t go that route because that would be unstable for the frame. So he had to do other adjustments to make it look good because he noticed that I have a taller ceiling than usual. I have white floors throughout the house including the shower. I told him I want to show my floor and I don’t want it covered because I paid big bucks for those. So he had to make some changes to it. His boss then called and tried yelling at him. I just felt bad for him that he took so long and then he got yelled at. Then he had to go to the other location. I'm like, “What about lunch?” He was like, “I have to go. I'm already late.” And all I could offer him was bottled water 'cause I don’t have any snack bar. Overall, it was a great experience.
Reviewed May 30, 2017
So far, the products that Closet World installed are good. But I was a little disappointed with the designer because the way she helped me with the design was not suitable for my closet. It’s not a children’s closet. It’s for adult clothing and I was like, “Why would she design that so small like that?” So, when the installation guys came, they had to make some changes, which caused a hole in my wall. We had just remodeled our whole bedroom and we repainted it and everything. Also, they didn't do any repairs to the wall, because, I guess, they don’t do that. But, the change they made worked out and they took care of it all for me. So, that was okay.
Reviewed May 30, 2017
Closet World had really good customer service at first, and it was easy to book an appointment and the designer was very pleasant. So, I had them install a walk-in closet for the room upstairs. In the beginning, working with the designer went really smooth. She was meticulous. I told her that we were going to need a closet that supports sliding drawers and that my contractor was going to install the sliding drawers. I needed two feet depth so that we could install them. I also told her that we were traveling. Then I came home to see a closet that is 12 inches deep.
The way it was installed left stains on the wood that can't be brushed off. That part of the wood is ruined because it was stacked one on top of the other. There are splints that are coming out of the closet, which my assistant got a splinter from. I wouldn't put my clothes there. I wouldn't want to even work with that. The drawers are loose and this is a cheap finishing in every way. I called her and followed up with her numerous times. She was supposed to call me back but nobody called for a follow-up appointment.
Mistakes are fine but at this point, I want a refund. Nothing was properly completed. My boyfriend was really upset with me because I was really patient with Closet World. I do give people the benefit of the doubt but this has disrupted our life. I've hired another company, and I told Ramon to remove this closet if they want. If not, then we can just toss it out. The people at Closet World are pleasant but I wouldn't recommend it. I wasted time and money.
Reviewed May 29, 2017
My wife was looking primarily for quality and workmanship-like work of closet and we were willing to pay for it. We could have gone to Home Depot, get the things and install it, but it wouldn’t be quality work and so we got Closet World. They installed three inside closets in our bedrooms and a hallway bookshelf in the study room. The designer was receptive to our concerns and comments that we had. However, the installation experience was a different story. There were two guys that did the installation. One was going around putting caulking around and cleaning, but the second guy said, “No, no, no, we got to go.” They were very pleasant but were very rushed because they had to go somewhere else. They never completed the fine aspects of the job like requiring caulking or realignment of doors and things like that. We looked at the products and we're not happy with it.
There's already been one follow-up appointment. When they brought the products for replacement, they had manufacturing defects and were dirty as well. The large door to the bookshelf in the study’s warped and the second door got chips and dirt in it and frayed on the edges. It probably would have been laying outside and the weather got to it.
The closets in the bedrooms also got manufacturing defects. The top drawer has a large gap that one could see right through what's in it. I suggested that they put a bullnose shelf so that we cover that gap. Then the alignment of the panels were off that’s why the drawers weren’t closing properly. So, we put little spaces underneath but now we have a gap between the back baseboard and the panels. I sent pictures to the installer manager and he was very kind and understanding. He said they'll see what they can do and will resolve it when they come out. They're sending the same installer to take a look at it again.
They're all friendly and courteous, but the craftsmanship and workmanship are not good. It was over five grand and we took financing out. When we pay what we believe to be for quality work, we expect it to be like that. Now we have to pay five grand plus the interest on the products and services that we're not happy with. And then the hassles of having to open our home up every couple of weeks for them to come in. We're very dissatisfied and I wouldn’t recommend it. We would not use them again.
Reviewed May 29, 2017
I used Closet World before in my old house. So, I used them again when I did my garage. But it's a lot different than the first time we used them. My wife and I got a weird vibe. And the other designer that came was on point and this one wasn’t. Also, there was a little bit of a back issue with the installation. They called me to confirm the date and they had the wrong one. They took my old file, got the old house and someone was doing something, which they thought was me. But it was fine. They still came on the scheduled date and they were on time and finished the job. The only issue that came up was after they left, we had noticed that two of the cabinet doors were scratched. So, they had to come back and replace those. The end products are durable and look very nice and they held up nicely and pretty much got the same design with the cabinets outside and the workbench. It was overall a good experience.
Reviewed May 28, 2017
Closet World have nice stuff. I have a cabinet installed through them in the garage. The designer explained everything like how it works and what we had to do beforehand. He showed me which area is better, and whether it looks good. They have good quality products which have good material. And they're giving me like a guarantee for anything that could happen for seven years.
Reviewed May 28, 2017
Closet World was the only closet lender that we got an advertisement from and we're in a rush for renovations so we gave them a call. For one of the rooms, we had them do custom sliding doors. And for both of the closets, they did the full teardown and rebuilt the rods and shelves. The designer was able to come out to our property within a few days after calling her. She was very knowledgeable and professional and she assisted us with picking what was appropriate based on our budget and time frames. She made the experience very easy and positive. Also, the installers called me half an hour before they arrived so I was able to lock them in and leave to take care of some errands. They finished ahead of schedule and cleaned up their mess. It was a very painless process.
Reviewed May 27, 2017
Closet World had a better estimate than others. We had them do a bedroom closet and a desk in the bedroom. The designer was friendly and as expected, the installation was quick. They did a good job and delivered what they promised. They had reasonable quotes, installed when they say they would and finished it within the right amount of time. No surprises whatsoever.
Reviewed May 27, 2017
I've used California Closets for most of my things. This time I tried the Closet World to see the difference. One thing I found was that there is a very good communication between the designer and the installer of Closet World and California Closet doesn’t have that. I had Closet World install a cabinet in the garage. The designer looked like she knew what she's talking about. I'm supposed to put a safe and I talked to her about it. I have something like almost 200 pounds which is very heavy and she told me that there's no problem with that and they will fix it and it’s going to be covered with four walls and a roof that can carry the safe safely.
When they installed it, it can only hold about 30 pounds which was way out of what we talked about. It's entirely very useless and the designer didn’t help me about that. I talked to Craig and he said he'd fix it. I also accidentally hit my cabinet and made a big dent on it. I mentioned that to Craig as well and he was very nice enough to replace it with a new one. Everything was done without my wife’s knowledge so I'm very glad that Craig was very helpful in that particular area.
The same installer came back to whom Craig gave a very good instruction. Then the installation guy came back and told me what's going to be done. It's only three walls of the closet that would be covered because the backdoor would be open and that’s all he can do, which I find stupid because how can he make a cabinet if he can't cover the back. But he's telling me that I have the house wall and I don’t have to cover that. I told him that with the back open, it could give easy access to a rat or any animal and the dust is just going to go in there which can be very annoying. But I couldn’t deal with it anymore because I'm a very busy person and I cannot wait and talk to these people, it's taking so much of my time. So I said it was fine and I could live with it. It's frustrating but with my incident with Craig, I would go back and refer Closet World to my friends.
Reviewed May 26, 2017
We were in a hurry to get something done and Closet World was the first thing we saw on the internet. And their pricing was pretty fair so we had them install the closet in the master bedroom. The installers came late but they did it pretty fast. Closet World sent out two guys to do it and they finished within two hours while normally it would take them three or four hours. The quality is good and we like it.
Reviewed May 26, 2017
I picked a couple of closet companies, met with the consultants, and got a couple of quotes. Closet World came a little bit lower than the other one that’s why I went with them. The designer was good and very patient. The only thing is that they didn’t equip her with any auto design tool. So, she has to manually draw everything and it takes a little longer. If there’s any change, she had to go to another pad and draw again and that seems a little bit not very automated nowadays. Also, since their showroom is in Hayward, which is pretty far for me to drive to and they don’t open Saturday, I didn’t really have a chance to look at all different version of the product. I go by a little sample she showed me in terms of the color. I picked the color and it turns okay.
All four products are good but I was a little bit not too happy with the drawers. I ordered the second which is not the cheapest one and it's supposed to have the little, rounded edge. But the edges around the drawer are not very seamless. I can see the seam and the little things sticking out. It’s not as smooth as it should be. When the guys are putting that in, I said I didn’t expect that and the guy said that I should not have picked that and that my consultant should have advised me.
Also, their standard rod comes in chrome in a modern, square look and I’m trying to match my other accessories and my bathroom which is all satin nickel. So, I ordered that and it’s more expensive because, apparently, not many people use it. I was okay with paying the premium but when it came in, it was this big round tube and not the square look, which is easy for any size of hangers to hang. But because I changed the spec to the satin, one thing my designer failed to tell me is that it's not the same style and what came was this old-fashioned big round tube with the satin finish, which definitely is not as good-looking.
I asked the installer and see if it's something that’s standard. He said that very few people order satin and that’s the only way it comes. I cannot change it because I have to pay the entire brand-new price and because it’s already pre-cut so, I let it go. That’s a little bummer. It was my choice but I wish she could have told me when I told her I want the satin. I also have a problem with some of my hangers because my hangers are much smaller than others. But the installers are very good, polite and efficient. I was not there the whole time. I let them in, they explained to me and I showed them. Then they called me when they’re about to be done so, I went back home and they did everything okay. Overall, Closet World has good value and quality friendly people.
Reviewed May 26, 2017
Closet World has done several projects for me. Recently I got an office desk cabinet from them. Everything went smooth with the designer and the installation went smooth as well.
Reviewed May 25, 2017
I was in a hurry and needed a closet quickly so I tried Closet World and didn't even shop around. I called the designer and she responded. She's from our area, knows my town, and used to own a store in town. I like her and she's about my age and more similar to me. She's nice, creative, and fast. Initially, I went part way and put in the closet. This was installed in a rental I have on my property. Closet World used a company from out of the area so the installer was from Hayward, which is 100 miles away. He came, was quick and clean, did his job, and then he was out of there. It was a quick and handy installation and the product looks good. They put it in like a Victorian cottage and it's got redwood walls and then put it behind the redwood walls so it looks really nice. It matches good so it's very nice. They're perfect and I like them. I've already ordered the doors so they're coming back to put them on it.
Reviewed May 25, 2017
I have used Closet World for several times in the past 25 years for my past houses and I've always liked their design and their work. This time I had them install a master bedroom walk-in closet. The designer is quite knowledgeable and very patient. She listened to what I needed and then discussed with me and was willing to change according to my needs. Two installation guys came and they seemed very experienced and knew what they were supposed to do and they finished their job. It’s beautiful. And after they left, I didn’t have to call them for any touchup. Overall, it’s a pleasant experience and I’m very satisfied with the work, the design, and everything.
Reviewed May 24, 2017
My mom had Closet World products installed at her house and I had the company install some closets and a work bench in my garage. The designer did some measurements but it didn't turn out the way I thought it was going to. The installers were very nice but they brought the wrong countertop and wrong drawers and one of the doors was chipped. So they came back out and put the other countertop on but I noticed that there was a gap when the first countertop was installed. The installer said he was gonna put some caulk in but never did that. If I could get somebody out to do that, I would appreciate it. But the quality was good. It is a very nice product.
Reviewed May 24, 2017
My experience with Closet World was excellent and I will totally refer them. I like the walk-in closet that they installed. They’re very sturdy and the design is nice. Their designer was very professional and kept great communication with us. The installation was also done in a timely manner. He cleaned up and left the area the same as when he got here. I called the rep who came out and did the quote because I should’ve gotten another drawer instead of the shelf. She told me to hold off until I decide to do my garage because to do the drawer alone was about $500 and that’s expensive so I agreed with her.
Reviewed May 23, 2017
I had a closet installed in our office years ago and Closet World did a good job so I called them for another closet. The vendor was so good, so open and gave suggestions. The vendor is not working through Closet World anymore though. The installation was good. The guys are very reliable and clean. But they missed two shelves on the beginning of the first project. Then, they said, “No. It’s right. That’s right. The same project.”
I called today and the guy said he will give the two shelves to me as free. I said, “That’s not free. I paid for that.” He said, “No. I’d give it to you but you need to pick up over here.” It’s two hours to pick it up so I didn’t go. Everything was going smooth and I love the closet but I didn’t like how they finished it. Because if I paid for the shelves, they need to ship it. And they’re not giving it for free because I paid for them. But he said, “No. If you want it, it’s here. Never call me back.” Besides that, everything is all right and I'd recommend Closet World.
Reviewed May 23, 2017
I used Closet World about 14 years ago and they did a good job. I the called them to do another job when we bought a new house. I had a walk-in closet done by them. I also had cabinets put above a desk area and in my laundry room. Their designer came and he drew up a plan after we told him what we wanted. Then, their installer came and did a really good job. He had a lot to do and was there most of the day. If he had questions, he asked me. And if I had questions, I would ask him.
Reviewed May 22, 2017
I bought a closet and my experience is not so good. The designer came here, looking very nice and sweet, and I designed the closet with her. The problem showed up when they came to install it. Ramon, the installer, told me that I was gonna see the part that is not painted. I didn't want that. It would have been ugly. He said I had to buy the backing and it's not standard.
I don't buy a closet everyday and the designer didn't explain the details to me. She saw my closets and she should have said that they are gonna take the rod out of the closet and the unpainted part is gonna be seen. She should have suggested that I buy the backing, but she even put that I didn't want that backing. She marked that, not me. I supposed all closets have that backing. She didn’t even know how to fill up the form for the credit. So she's not so experienced. That's okay, I don’t judge for that. But she made a terrible mistake. Plus, she drew everything and explained that I was gonna have a shelf all over the place as one unit and that all the units were gonna be the same. But I didn’t know that in the drawing, she only drew one shelf and all the rest was just hanging.
It was a Jewish holiday and it was very, very inconvenient for me that they installed that day. I set up everything for that to happen before the holiday. All my clothes was already taken out and were on the floor. All the inconvenience and it wasn’t nice. They gave me the backing for a discounted price but I needed to wait four days for them to install it again and I had to pay. I wasn't happy.
I feel that they don't have a customer service that really cares if I leave a bad review. I put out a complaint two days after this happened and they don't care. They told me I had to write an email. I did and until now, nobody has called me, no apology. They said they were gonna give $75 back to my account but I don't see it. It was a very stressed time for me. Ramon was the only person who was nice. He tried to fix it and explained to me how these things work. They came and installed the closet on the day that he promised me and they finished the job. Actually, the closet is not bad, but the customer service is horrible.
Reviewed May 21, 2017
I was renovating a home and I needed closets so I called Closet World. They came right out and took care of it. The closets I got are the same thing one can buy at Home Depot and assemble by yourself. I could’ve gotten the same product for probably a third of the price if I'd have dug around. But I wanted closets now and Closet World gave me what I ordered and what I agreed to.
The designer and I had a great interaction. I wanted to hire her as an interior designer for me but she said she couldn’t do that because of a conflict of interests. But she said as long as I'm buying product, she’ll share ideas. I got plenty of storage and she pretty much gave me the design I wanted. But there was a design deficiency that the installation team couldn’t handle, so they submitted to me a redesign right on the spot. Then they put it together and installed it in the bedrooms. When they left. I altered it a little but just to my own taste. I'm glad I went with Closet World. I got what I wanted and I'm satisfied with the product.
Reviewed May 21, 2017
My experience with Closet World was good. I just called them and then I was satisfied. I never even tried another one. In one side of the garage, they installed shelving and closets and a workbench on the other. I had one side done first and then the other side not too long ago, and both sets of installers were amazing and very nice. The designer was great, knowledgeable and very pleasant. She came out both times. I do crafts and sell them, so I needed something in the garage where I could hang them and put them in Tupperware so they’re all in one spot. So, anybody who comes to buy something, I say when they ask, “Oh, Closet World did this.” I show it off to everybody who comes over. I had a pleasant and nice experience. Once it was done, it was exactly what I envisioned so I was completely satisfied. I'd recommend them.
Reviewed May 20, 2017
We remodeled our condo and we had a combined closet system and an office system installed in a hallway from Closet World. Their designer was nice and helpful. She had a good knowledge on what we were needing and she was professional and courteous as well. However, I was not satisfied with my installation experience. They told me that it could be done in one day, but it took much longer. On the first day they came out, they've been working too long so they had to come back a second time. Then on the second time, one of the doors was wrong so they had to come back again the third time.
Also, the installers told me that they won't charge me until it's complete, but they ended up charging me the rest of the 50% a few days after even though my closet wasn't installed yet. Then I'd have to wait a whole entire week for them to come out again everytime they made a mistake. So, I had to request days off two times to accommodate the mistakes that I didn't expect to happen. Then they made paint chips on my wall and on my ceiling. Other than that, the installers were really nice. They were doing their job and I could see the frustration they had because it wasn't working. Also, they were able to fix it and I like how it looks now. So overall, the product is good, but the service is bad.
Reviewed May 19, 2017
Closet World has more options available and I got them to install stuff for master bedroom closets, a food pantry and then a linen closet. I really like the first lady designer I interacted with because she had been in the business a long time and she had construction experience so she knew quite a bit. However, the second lady designer was new and we had a couple of glitches. The installation experience was good and the installers were fast. We had very minimum interaction but it was fine and they cleaned up good.
When they designed my closet, two of the pull out doors wouldn’t fit because of the angle of the pantry door. We waived the drawers because they weren’t going to work and we went with flat shelf so they were going to credit me. When someone called a week later for follow up, I told them they owed us credit. Then I was on hold and the rep said she’d get right back to me but I never heard back from them. Nonetheless, the overall experience with them has been good.
Reviewed May 19, 2017
It was a very good experience to deal with Closet World. I've used them before and they're always there. Designers and installers were wonderful, very knowledgeable and I'm very satisfied with their work.
Reviewed May 18, 2017
Closet World was pleasant, knowledgeable, and respectful. The installation team was running late at a previous appointment but it was nothing that was drastic. They did build the closet that I asked them but I was unaware or unclear that they were going to remove all of the baseboards from my closet. And once they did, it's left at the very bottom where the baseboards were, so I had to have the closet painted. It's tacky at the very bottom because of the removal of the baseboards. Other than that, it was an awesome experience. I love the closet. I bought it for my wife and she loves it. Closet World was great and I'd recommend that people use them.
Reviewed May 18, 2017
I had a hallway closet and two bedroom closets done by Closet World. The designer was very professional and he walked me through all my options. It was good to be able to adjust everything to my preferences. The installation took a little longer than I expected but so far the quality has been good.
Reviewed May 17, 2017
I'm happy with my closet by Closet World but dissatisfied with the experience. I saw them online and we had a coupon. I had a complication with the company’s designer regarding my contract. I emailed and complained to the manager because I wanted to cancel one closet. I was not going to continue and would just close my deposit. They told me I'm going to have credits, so a year later I decided to move forward and do the closet so as not to lose my deposit. I was not mad anymore. I recently paid for the rest of the closet.
The designer measured the closet wrong, so the installers came in and installed whatever they could install. They couldn’t also put the drawers because they were measured wrong. The installer measured them again and when another installer came back three days later, the closet was still measured wrong. By the third time the installer came, the closet fitted. That was yesterday or two days ago. The designer should know how to measure the closet right. I wouldn't have gone through all this trouble.
Reviewed May 17, 2017
We thought Closet World was gonna be cheaper, but ultimately they weren’t. We were debating between them and California Closets which is probably one of the more expensive options. But we chose them because their install date was immediate and California Closets' was eight weeks out and we needed to get this done.
We met with the designer three times and she was very responsive. But ultimately, I wasn’t very happy with her. I was designing with her and she made my design on paper with, a good majority of the time, the right measurements. I wasn’t able to be at the last meeting because I was working so, my fiancé met with her and he didn’t know the things that we discussed. He signed off on the paperwork and it ended up not being anything that we talked about. She didn’t change anything from the last time that we were supposed to. The closets were supposed to go to the ceiling which was an absolute must and then there wasn’t. We had four closets - two walk-in master closets, the size of a bedroom for one of them, and then my two kids’ walk-in closets.
Howard, the contractor, was able to fix a lot of the problems that she messed up on. He helped and he was awesome. He found a solution but then there still were issues. Some things were chipped and then some of the little knobs of the drawers were completely off. It didn’t make sense why things were not aligned when they were installing them. Also, we don’t get to see an actual drawer before it’s installed, but they’re flimsy. We probably could have gotten something from Costco that was nicer. So, I’m not happy at all about that. She kept saying that once there are clothes in there, it’ll be nicer. But I’m not very impressed with the product.
There are already chips in the cabinets from when they installed them. Then there was where I’m supposed to have display purses but it got completely cut off. They’re coming to fix that too, which is another thing that I don’t understand why my designer made anything that way. She said glass shelving and then it came but there were four shelves where there should only be one shelf. So we can’t even display a purse or you can barely display like a billfold. There’s no space at all and I really wasn’t that happy. I don’t think I’d recommend Closet World.
Reviewed May 16, 2017
We had garage cabinets installed by Closet World. Our designer was very active. She was out here three or four times modifying the designs. However, during the installation, Closet World had a few parts that were wrong. The measurements by the designer were wrong so they had to remanufacture the countertop and modify the installation. Some cabinets were also wrong and they came out the wrong size. The hinges were supposed to be self-closing and that was wrong too. Some of the drawers also didn't close properly so they had to readjust the hinges. They didn't have very good parts with them and so the installation dragged on. We needed two follow-up appointments thereafter.
Nevertheless, the installer was good because he checked things out beforehand and caught the errors. He made sure things were matched up and that's how he found the mistakes. In the end, our needs were resolved. While there were bumps along the road, Closet World was flexible. They stepped up and fixed the mistakes they made.
Reviewed May 16, 2017
I had Closet World install built-ins and some drawers. Their designer was wonderful. She went out of her way to do the design that I was seeing in my head and accommodated everything in the space that I had. The gentleman who installed them was really nice. He had a problem but he fixed it. The installation looks really nice. For built-ins, I know the price is expensive but they gave me a really good deal on it. It was a very good experience and it was really easy working with them. I’d recommend Closet World and I already have.
Reviewed May 15, 2017
Closet World's designers were fine. A year ago, I had a master closet installed. The installer at that time was almost two hours late. I called Closet World and the woman on the phone said she's unable to contact the installer, then 45 minutes later, she said that the installer is going to be a bit late. So, I don’t know how she can’t talk to the installer, but then all of a sudden she can. The second time we got them, they had me choose the date for the installation. I had my schedule to be accorded to the Closet World. Then, they called and said they forgot to tell me that the date I chose was the same day they are going to do their inventory so they can't do the installation at that time. So now, I have to work around their schedule.
Reviewed May 15, 2017
We just moved in a new house and Closet World did three walk-in closets that needed to be done. They are small closets. Then I had some cabinets done in the garage in which one drawer is damaged. I had requested for it but I haven’t called them. It's been a month and nobody has gotten in touch with me regarding changing the drawer that was damaged. But the designer was good and awesome and there was only one guy for the installation. I would recommend them.
Reviewed May 14, 2017
We really like Closet World. Our installation experience was very nice. Their workmen were very meticulous, very professional and very quick. We had them build a 7 feet by 2-1/2 feet built-in cabinet. It looks beautiful and we're happy with it. They came back the next day to do the garage installation. We were very happy with the work. I would recommend the company to anyone else who was thinking about installing closets.
Reviewed May 14, 2017
I liked the price that Closet World gave so I did most of my whole house with them. It was more reasonable than I thought it would be. The designer was very knowledgeable and patient with me as I tried to figure out what I really wanted. The first closet was my master. It’s between a wall closet and a walk-in, there was useless space. She gave me a great price. And then I asked her, while she was there, to give me estimates on my two other closets, and they’re reasonable. And there’s one closet I want it done in a particular way. I paid cash for the three closets, but I didn’t have enough money to do what I want to do in the garage. It was just a wall of cabinets, so I financed that. And it’s been great.
Tommy came on time and did my closet first. The two other closets had to be done the next day. The person who did the other closet was late. He got hung up on a prior job but they called me a couple of times to let me know about when he was going to be there. I was worried because they only sent one guy and there were two closets, but he knocked them out really fast. A week later, they did the garage and they brought two people to do that. They cleaned up after themselves and there was no issue. When I couldn’t get one of the closets to work right, I called to let them know. When they came to do my garage, that person fixed the closet.
Reviewed May 13, 2017
Closet World was the only one who agreed to install a cabinet in a commercial building. The designer was okay but as soon as she got the money, I never heard anything from her. When the installers were about to install the cabinets and they said they can’t install it without any support on the wall, I tried to call her but she never answered back and I never got in touch with her. But the installation was great. We’re using the cabinets now and the engineers are happy about their cabinets so we’re good. The installers were really honest and told me what’s gonna happen if I don’t put the plywood or support for the wall, which the designer never told me about. They insisted it’s better if we put the support, so I had to call somebody to put it. And when we’re ready, they came back and installed the cabinets. The installer’s supervisor also helped me whenever I called. I will recommend Closet World but not that designer.
Reviewed May 13, 2017
I’ve been seeing other companies but I felt very comfortable with the lady from Closet World. She treated me in a familiar way when she gave the estimate. She helped me and every time I needed her, she came. I did not intend to look for somebody else. Kelly, the designer, was a nice lady. I tell her a few words and she understands me. She pictures it then designs it. The people who came to do the installation were people you can talk to. You can tell them and ask them anything. They listen and they approach me with any question. Everybody was friendly. It’s like talking to family.
I ended up having my garage, office and one of the bedrooms done. I love it. I need some more cabinets for my garage. But not right now, I need to pay Closet World first. But it’s so wonderful and nice. I am so happy with my closet and my cabinets. My friends saw the closet and they like it. Sometimes people think it’s too much money. But for me, it’s okay to have those things and pay for it.
Reviewed May 12, 2017
The installer from Closet World was extremely nice. However, when he came to do what the other person had designed, it wouldn't fit. That was not a good experience. So, I had to wait another week because the installer, who then fixed the pantry, had to go and re-cut the shelves. It seems like he should be the one to come out and design it as well. Other than that, everything was fine.
Reviewed May 12, 2017
We had a couple of sets of cabinets and a work bench installed in my garage. We went with Closet World because they were close. They’re in the City of Industry while we’re in West Covina. The designer was very efficient. She did all of her measurements and that happened very quickly. And then she gave us her estimate which was within reason, and they delivered on time. I thought the installation would take longer but it took them about four hours to get it done. We’re very happy with their service and the end product. They did what they said they were gonna do.
Reviewed May 11, 2017
The designer I with worked was nice and non-committal. I signed up on the spot. I had white drawers and shelves installed. They look fine and they weren’t very expensive. However, I was not very happy with the installation. The guy who came did not look like he was representing a company. When he knocked on my door to install my cabinet, he was shy, nice and kind, but the bottom line is, it would’ve been better if he dressed like an installation guy and not some kid in sneakers who is installing my bedroom cabinet.
Another thing is, the people from Closet World should’ve called two days before and one day before they came, but they called four to five times, which was too much. Plus, they didn’t suggest that I should get an upgrade or ask if I wanted more drawers. I have no doors on my drawers, but nobody said “We have some great doors. Let us show you the doors we use. Do you have doors for those cabinets?”. Although the people who are selling it followed up, the saleslady who sold it to me within 20 minutes did not. I even referred her one of my clients and she got a $9,000 cabinet-making job out of it, but she couldn’t give me a break when I ordered three more drawers that cost $500. It wasn’t a big deal, but I did not get it. Also, she did not ask if I was happy with the work or if any more cabinets can be built for me.
Reviewed May 11, 2017
I had a Closet World 40% off coupon that came in the newspaper so I had them installed a basic white cabinet for hanging clothes and some built-ins a month ago. Their designer was really great. She was very professional, friendly and knowledgeable. Their installer was wonderful, super nice gentleman and worker. He was in and out really quickly and did a great job. Everybody was fantastic. It was really easy and very professional. I'd definitely recommend them and looking forward to redoing my office.
Reviewed May 10, 2017
I received a pamphlet from Closet World in the mail and thought, "Let me look into it and see what they do." I ended up having them install a complete wardrobe in the master bedroom closet. I have 20 linear feet of closet. Three shoe things, multiple levels of hangers, three drawer banks and it's all finished. I knew exactly what I wanted and the designer improved on it. She was the best interaction I had at Closet World. She was knowledgeable and could do everything. She showed up and was going to design it right on the spot but because I knew what I wanted and we had space, she took it home and worked on it for a while then came back and we worked on it together again. She re-drew it and we finally settled on a design and negotiated the price.
The installers didn’t come with all the tools they need to do the job. I was initially told it's going to be three days to install. They were sending their very best crew and they usually got installed in one day. When I got home, I thought for $12,000 I should have been able to hang my clothes up in it and not have to clean up after their mess. Two of the drawers didn't work so I had to have them come back. I called them immediately and they came back out the next day and got the drawers working. He just said, "Well you know what, all you had to do was take them out and put them back in again." I go, "I shouldn't have to do that. You should have checked them before you left."
I immediately called my sales person too. She was not easy to get a hold of because she’s very busy and also, she had already made the sale so out of sight, out of mind. But she finally returned my call and told me where to send my dissatisfaction to. And she said, "You have to do it right away." and so I did. They followed up immediately and did everything that they said they were going to.
The installers were also very slow and at the end, the third time out that they brought the final product-- and I had paid extra for this stool and baseboard, they didn't bring their own base to finish the product with. They brought me my eight feet that I had paid for. And I said, "Okay, that's fine. You can have my eight feet but you're going to have to bring me the base board." And the guys agreed to it and then they dropped off a piece of wood that was two pieces eight feet long by six inches wide and I said, "Well, that's not the size of my baseboard. My baseboard is two inches." And I called the man that I have been dealing with in the warehouse and then he said, "Well sir, that's because we cut it down to make it fit right. I'm not going to cut that down for you." I said, "Well, you took my baseboard and used it for your product because your guy sent it out without it. Yes, you're going to cut it."
I told them that I'm not going to be back in Palm Springs for three weeks.I said, "Don't lie to me. Every time, you're out here at least once a week. I know what's going on." I had a very difficult time dealing with them. And finally I told them that I won't give them a good review. And that I have my other closets and I won't even use them. He finally said, "Okay, sir. I'll get back with you. I'll let you know." And he said, "Yeah, I can be out there the first of May." But in the meantime, I did find somebody that would cut that wood down. I happened to look out and there was a carpenter working two doors down so I took the piece of wood to him and he cut it down to size.
I sent Closet World an email to let them know I didn’t need them to come and do it because I got it done. I'm not happy with their customer service or their overall product delivery. The actual people that produced the product and the installations are poor. The guy gave me his piece of paper to be sure I sign on to a review site and give him a good five-star review. When I got him back there I said, "Now, would you like me to still sign on and give you a 1 star review or were you only interested if I give you 5 stars?" And he goes, "I still think I deserve 5 stars." I said, "5 stars mean you did the job right the first time you were on top of what you did. You left things messy and you didn't do a good job." But I'm happy with my sales person. She was very nice and knowledgeable and she designed what I wanted.
Reviewed May 10, 2017
I was looking for companies that deal with closets and Closet World was first on the list. The designer of the closet sounded very knowledgeable. She gave us a good idea based on the needs that we described and she gave us a price. We thought that the price given was high at the beginning and when we were ready to say goodbye, she said they were in a promotion at that time. She called her manager and she was able to give us the price that was more in range to our budget. We closed the deal even before I start to do quotes with other places.
I had an empty master bedroom so they put a closet system which has some shelves, some drawers, and the place to hang my clothes. The installer was very good, outstanding and very detail oriented. He showed up on time and installed the closet within the given time frame. The designer called me again to check if everything was properly done and if we had any questions or anything. I said we were really good and we didn't want to do anything else at that point. We were really happy with the end result and overall experience.
Reviewed May 9, 2017
We bought a home and we needed a new storage space. Closet World came out and gave us a free estimate and we liked it. The price was so right and we bought it right then and there. We got an office, garage and a pantry in the kitchen so we have three different projects. Their designer was very helpful. We really liked her. They gave us no pressure and we felt they were trying to do what’s right for us. Also, their installers were very prompt. They even told us that if we ever need them to come back and re-adjust or do anything, we just have to give them a call and they'll come out and do it. They were very thorough and we couldn’t be happier. We thought they did a fantastic job on everything. Overall, they were professional and on time. Everything they did was perfect. We liked it so much that we brought them back again and they'll be back in two weeks to do three additional items in the garage.
Reviewed May 9, 2017
For the first closet I had done by Closet World, the rollers are the regular ones that you would get from Home Depot. The drawers are smaller so the roll is very smooth. You wouldn't even pay any attention to what type of rollers the drawer sits on because the roll of it is solid good. It is clean, crisp, and the drawers glide in by themselves with no extra push. With our master closets, which were bigger projects, the drawers are much bigger. The rolling in and out of the rollers, with the weight that it's holding, is not smooth. It's raggedy and it sounds loud. It's a cheap quality sound. I've shared it with them that I'm not satisfied. The excuse that they're giving me is that because those drawers are heavier. Also, the quality of the rollers are the least expensive and I understand that I didn't purchase the top quality product. In order to get the better rollers I have to pay to upgrade. But, he gave me a very good deal on that.
I'm going to change the rollers because I can't stand that sound. When you pay that kind of money that I invested, even if it's not the top of the line, you still expect to get good quality work and product. Also, they don't have enough men on their jobs. It's cheap labor because they sent one gentleman to do the job, to install two closets. He was by himself and he felt pressured. He was rushed for time. He came 11 in the morning and he completed the job close to eight at night. That was unreasonable. You knew the product on hand and what type of job you had and you only sent one person. I wouldn't utilize their services again.
Reviewed May 8, 2017
One of the reasons that I went with Closet World was because I felt that they were really professional at installing closets. During the process, the installers were okay. However, I have issues with the craftsmanship of the product. It looks like the design, the craftsmanship of it was not good. The installers went on to tell me that the walls in my house were crooked and whatnot and that was the reason there were so many gaps and holes in between places of the install. At the end of it, I felt like I would never use them again and don't want them back in the house to do anything else. Overall, I had high hopes with a letdown.
Reviewed May 8, 2017
I got some work done by Closet World last year. They put a pantry in the house, the cabinets in the washroom, and they did my closets in the three bedrooms I have. I'm liking that it looks professionally done. The designers were really good. I told them what I wanted and they gave me some options. They were friendly, courteous, and knowledgeable. The installation was good as well. We set a date and then they came on time. If there was a problem, they didn't hesitate to fix it. One time, there was a little scratch and so they came by and fixed it. But other than that, it's done right the first time. All in all, it was an excellent experience.
Reviewed May 7, 2017
We got our closet for my kid's room done by Closet World. The designer came on time but spent a lot more time than what I thought would be needed. I wish I’d been told that it's gonna take three or four hours because it took a much longer time getting everything done. The problem was the closet she designed was incorrect. And I’ve had this problem with Closet World a couple of years ago as well. The designer designed the closet, came in, then the installers came in and said, “Look, this design is flawed. There’s no way you can do this.” They could not install the closet. They had to cancel the order and it took me some time to get the money back. This time, the same thing happened again. I told the designer about that previous experience and said, “Please make sure that everything is right.”
But our measurements were wrong again. So when the builder came, he figured out fast that it doesn’t work. He and I sat down and were able to get a workaround then he needed to come another day to finish the installation. I spoke to his manager and told him that in both experiences, I've seen the builders know a lot more than the designers. The installers were great. The attitude was amazing. The last guy understood and really helped come up with a workaround. After that, they were supposed to mail me two cupboard dividers which they didn't install as they didn't have these then, but these never came.
Reviewed May 7, 2017
Closet World was referred to me. They came out, gave me the quote and talked about what would be done. I had two different closets installed, one in our master bedroom and then our hallway closet. The installation was a little bit further out than I wanted it to be, but the guys who came and did it were nice and moved it forward a week. Also, I came home right as we were finishing up, and everything seemed to be clean and well done. Overall, it was a little expensive. The fact that we were getting two, I would have liked to have a better price on it. If I had more time and quoted it out, I could have gotten the same product for a little less expensive at a couple of other places, but I didn’t have the time to get it figured out.
Reviewed May 6, 2017
I went with Closet World after I met their salesperson who was very knowledgeable. She helped us design our closet and was really good at measuring it. And so, when their installer came, everything he had fit perfectly. Also, the installer finished it all in one day when I thought it was going to be two. Then, I got a thank you card from the sales rep. I've had closet systems before and Closet World's is better than the one I had. Moreover, they were very professional in how they worked and their timing. Everything was right as Closet World said it was going to be. I would highly recommend them.
Reviewed May 6, 2017
Closet World showed us how it was going to work when I was looking for someone to make our closets. We already have the house and we’ll have it same setup in there so I kinda knew what I was looking for. The designer was very good. He made us look at two different beautiful designs. We reviewed them then we went with it. Plus, the pricing was good. The installers came on time, started on it, put everything together and cleaned up. The closet setup was installed. There was the little shelf and the piece which can go on the corner. But they didn’t know that they should bring that. So they said they’ll come back and they did it after two weeks. Overall, they have a great product and an excellent service.
Reviewed May 6, 2017
I didn't like the salesperson at Closet World. She gave me the price rate that seemed odd. It was sort of an up-in-the-air price range and could've negotiated. There was no set number based on what you're getting, she just measured it out. I like the installer though because he was good and real nice. I helped him out whenever he needed and it all worked out great.
Reviewed May 5, 2017
Closet World had a really good offer going on so I got them to do three closets in two bedrooms. However, we had an issue with the Closet World designer that we got for those closets because we were her first clients. She made a mistake on one of the designs and when they came to install it, it was wrong so they had to redo part of the work and then come back another time and install it. Also, they recently did a linen closet for me, and something broke, so I had to call that in and ask them to please send somebody to repair it. They didn't break it, but it was not installed correctly, so I got to call and make sure that they've taken care of the stuff. This was just installed a month ago, so it shouldn't be breaking.
Reviewed May 5, 2017
I got a coupon in the mail and I have a neighbor who had small job done by Closet World, and that pushed me to give Closet World a call. I had them install a whole closet in the master bedroom. We also had an island put in the center. There are doors, drawers, shelves, belt racks, and valets. The lady that came to my house originally that I signed off with was very nice. I had an idea of what I wanted and needed, and I actually walked down to a model to show her, and she was fine with that. She definitely took her time. So, I was very happy with that.
It was a two-day installation and the man who came to install the closet had somebody with him on the first day who did not come back, and the guy had to install on his own on the second day. But even then, he did a really good job, so I was also happy with that. The guy that put the closet together was wonderful. He was nice and considerate. He did the job in the time that he was supposed to. Everything's great and the closet looks wonderful. I had a great experience with Closet World and I have no complaints whatsoever. I'm having more closets done and I am meeting with somebody tomorrow morning on that.
Reviewed May 4, 2017
We’re contractors and we were looking for a good deal for our clients. Closet World had a really good sale going on and our client wanted them. The designer was nice enough but designers tend to have a lot of scribbling and not a lot of cohesion. There were a few changes, which I understand, but they might want to streamline their process of creating a design and pricing it because I had a lot of stuff floating all over the place and it wound up making a few confusions at the end because we wound up doing five closets all at once. It’s for a really big house. Having a cohesive list and each design named and putting those names on a regular price list with the finished price would have made our life a lot easier. The closets turned out looking nice but the process, as far as for someone running a business is concerned, was a little tricky.
The installer was a wonderful guy and did a fast and nice job. He caught a mistake that the designer made because she wasn’t thorough in her information to them. Our credit card was charged without prior notice for $7,000 something but luckily, we had them reversed because the client wanted to pay it a different way. Closet World needs to watch that people don’t do things like that because I've had another material supplier that did that to us and it tends to piss off clients. If it was a homeowner that maybe didn’t have it in the bank or had to move some money around, it can really hurt.
Reviewed May 4, 2017
We were re-doing some of the house and seeing a truck, I thought of calling Closet World to have two closets installed. One for the master’s bedroom and one was a hall closet. Probably not the wisest thing but I just want to get it done. And they seemed to have a good reputation. A lady came in and looked at what we had and what we wanted to store. Then she provided recommendations on the best way to achieve the storage that we were looking for. The installation went quick and easy and it seems to be going together well after it’s been installed. It looked really good. Everything was done as they described and the quality was as I expected based on the description and the materials that they gave me. So I’m happy with it. They’re slightly overpriced because I was looking at doing it ourselves. So for having someone come in and do it, not having the hassle of having to deal with that, it was a very pleasant experience.
Reviewed May 4, 2017
Closet World can't get it right the first time, but the end result is good. The first experience, they did my walk-in closet. I had to call them 15 to 20 times. They had to come back six times before they got it right. But it's nice. It's quality is okay. I was just so fed up. Recently, I got a pantry installed and they came back three times. The designer designed the pantry with garage cabinets. So, when the first guys came to install it, he said, "Oh, these are garage cabinets." And I have a pantry. So they had to go back and remake them.
I didn't like the customer service the first time. I wrote letters. I had to research all over the internet who owns the company. I went on LinkedIn and got their information. I sent emails to everybody and that's when I started to get some response. The customer service is lacking. I shouldn't have had to write letter, after letter, after letter and keep calling them for this. And then, I would have to schedule an appointment. I was working 50 miles away from home. So, I would have to hurry home, so I could make the appointment. Also they should be upfront with their customers and tell the price. They are sending out 40 percent off, 60 percent off ads but they play games with the price. But when you say, "No, I don't want it." Then they make another deal.
Reviewed May 3, 2017
Closet World was the first one to call me back. I have a 4,000 square foot house and I had about six projects that I was planning on using them for but I won’t be using them again. The first project I had, which is the last one I'm doing, is with my office space that I built. I had them install a Murphy bed and an office. The designer was fine. She showed up and did everything she was supposed to, though she was here for three or four hours, which was a little long. I was supposed to have my job rushed. I was told it would be rushed and someone will call me back to confirm it. No one ever called me back. I realized I hadn’t heard back from anyone so I called once it got closer to the deadline. Nobody had any information of what we’re supposed to do. So they had to set a new date which was a week past the date that I needed the project done by.
When they finally came out, they were setting the piece up and the main point I needed it for was the Murphy bed. It ended up that the pieces were cut incorrectly so they couldn’t install the bed. I had to wait another two weeks for them to come back to finish it. I was not happy and they didn’t offer me any solutions. They just said that’s the way it is. Then they came back and it ended up that the molding on top of one of the pieces also wasn’t cut correctly. So I had to wait another two or three weeks for them to come and finish the entire project. It was supposed to be a three-day install to begin with. They did it all in a one-day install instead for me and was a couple of weeks after the date I needed. It ended up taking them three different trips to finish it either way because they did not do the job correctly. No one also called me back. It was an $18,000 job and they didn’t offer me any type of refund.
The installer was really nice, though, and did what he needed to do. It wasn't his fault. I like the products but with regard to the customer service and the people who actually scheduled the project and cut the pieces in general, they were completely subpar. I was planning on doing my kitchen, closet, loft, living room, laundry room, master bedroom and kid’s room. Now all of that will be going to someone else.
Reviewed May 3, 2017
I'm satisfied with what Closet World did in our bedroom. I had a closet put in and with an organizer type of closet with multilevel hanging rods for clothes. The closet's beautiful and I love it. The wood is excellent as well. The designer was very knowledgeable and she sat down and discussed the design to me. The installation was great too and didn't take very long. The guy who did it all by himself was very efficient and he cleaned up afterwards. All in all, it was an amazing experience.
Reviewed May 2, 2017
I've used Closet World in the past, and most recently, I had some garage cabinets done with them. The designer has done two closets for me, and she was very responsive, nice and a pleasant person to deal with. The installation also seemed to be fine. They were on time, did what they said they were gonna do, and they got the job done. I got what I paid for. It’s low to medium end products but it’s good stuff and for a garage, it’s fine. You can spend a lot more money and get really high-end stuff but that’s not Closet World’s thing.
Reviewed May 2, 2017
I got a 40% off Closet World coupon in the mail and I just went with it and had a new office system put in. There was a bit of a bump in the road with the designer. He came and drew the pictures for me. We seemed to be a little bit out of sync as far as what I thought I wanted and what he thought I could have. But I went with it cause I assumed that he was the expert. But he was not extremely knowledgeable. He was trying to give me closet things instead of office things that worked better. He didn't offer all of the choices like what the handles will look like either. And then he quit.
A new person came and re-drew the pictures cause she didn't understand his pictures. She knew the directions I was going. So, ultimately, I'm happy. She was really helpful. The installation went great. The crew worked quietly. I work from home, so they were in and out all day while I just worked from my dining room that week. A couple of things that weren't done exactly the way it should have been or they missed it, and they came back and fixed them all. We did have to reschedule a couple of times because I had meetings that came up. So, it was more my schedule that was a problem than theirs. I absolutely love my office. It's so much more efficient and comfortable than it ever was. I'm happy to be here all day, every day, because this is where I live, in my office.
Reviewed May 1, 2017
I had Closet World install closets in my garage. The designer was a great lady. She delivered whatever I wanted, so we were very happy. They did their job and the experience was great.
Reviewed May 1, 2017
We called Closet World and the price and design were right so it worked for us. We felt comfortable with them. We did the garage cabinet and the Closet World designer was very knowledgeable and helpful. She figured out what we needed in terms of storage and made it happen. She did a design that made sense. And the installation was great. The guys were kind and professional. They dropped one of the cabinets and it made a ding in the wall but right away they told me, so they were very honest about it and they attempted to fix it. So I wasn't upset about it. I liked them.
Reviewed April 30, 2017
Recently, Closet World was supposed to build a closet between the walls. The way the designer threw up the price, I thought I was gonna get something but it was not what I got. The workmanship wasn’t that great and they had to come back out to put the trim on it. They overcharged me for the material they installed and the workmanship. What I got for the price was extremely amateurish and I could’ve probably put a bath with Home Depot. I wasn’t very happy with it. Four years ago, I had my master bedroom closet done by Closet World and it was a much better experience. I don’t know if the quality or the workmanship has gone down.
Reviewed April 29, 2017
My friends referred and they all said great things about Closet World, so I thought I would give them a chance. The lady rep from Closet World that came to our house was very good. She was very helpful and knowledgeable with the product. I received very good customer service. My garage looks well-organized now, and I am very happy. I would highly recommend Closet World to anyone else that needed the same type of service.
Reviewed April 29, 2017
I called three companies. California Closet said they can't come out to do an assessment until about a month and they were about eight weeks from constructing anything. So, I had Closet World and another company come and give me an estimate. I liked the designer for Closet World, who was nice and a good guy, and their products were more customized according to what I wanted. I had them build custom bookshelves and desks for my home office. The designer had to come out a couple of times, which was annoying. It would've been nice to just do it all at once, but I had a lot of customization, so it took a little while to get the job done.
The installation is the part that I was not happy about at all. When the design was made, the installation crew came and they were on time on the first day. I had a custom desktop cut, but it was cut wrong and wasn't the right size. It wasn't going up to the ceiling like it was supposed to. Everything was completely wrong from the design that the designer drew up to what the installers were going to do. So, they did nothing the first day and I had to plan and have them rescheduled for another day, which was difficult because I had to take a whole day off work to be there.
On the second day, the installers were supposed to be at my house at around 1 PM, but it wasn't until about 1:30 PM that I got a phone call from them that they were running late. At about 3:30 PM, I had to call them to find out what was going on and why they weren't there yet. By 5 PM, nobody from the installation team had contacted me, so I called them again, and they said that the traffic was bad, which is a baloney excuse because everyone knows that traffic’s bad in Los Angeles. Obviously, they had other prior jobs and had run late, so they were lying and that annoyed me.
Finally, the guys got there at 5:30 PM and they were talking about hammering into walls, drilling sockets out on the patio, and making a lot of noise, and I live in a condominium. When the guys showed up, they said, "We're so tired. We were at another job. We probably won't be able to do much tonight," and they just wanted to leave. I said, "Well, no. You're here now. I've been waiting all day. Let's try to do something.” So, they started the process. They got some of the desktop installed, but there was a big crack in it, and this might have been because they were rushing. So, I had to call the supervisor and say, "They have to come back another day to finish the work because they can't finish it all tonight." So, we had to schedule a third day for the installation.
On the third day, the installation went great and the installers did a good job. They came in the morning. I made sure that I was the first appointment of the day, and not the second one, so that they didn't show up late again. They brought a new desktop without a crack in it. One of the guys that did the installation was super nice. But I got the impression that the installation people are overworked and have too much to do, and so Closet World needs to plan and schedule better. The first time the installation crew came, they had two guys. The second time, one of the two guys from the previous day came, but a different person came instead of the other one. Then, the third time, the same two guys came that worked on the second day.
The installation, once it was all done, looked really nice. Closet World didn't use the most expensive materials, but I knew that’s what I was buying because I paid less for parts. The quote that I got from them was half of the quote from the other company, so they’re not going to give me the top-of-the-line material. Nevertheless, I was happy that I got a good quality product for the price that I paid.
I would definitely recommend Closet World to friends. If I had friends that wanted to have some work done, I would tell them, “If you want to do it at a good price, then go with Closet World. If you're looking for a company that’s a little bit more professional, organized, and higher quality, you can go with another company like California Closet, but you're gonna pay three times more.” But they should make sure to schedule the installation because I’ve read on websites that the number one complaint about the company that people posted was that the Closet World guys didn’t show up on time, weren’t there when they were supposed to, then rushed through the job and didn’t get it right.
Reviewed April 28, 2017
I had to pick between Closet World and another company but I felt like the service I was getting from Closet World was much better. The lady that came by our house was amazing. She looked at the space and did a follow-up by coming over. She showed us the design she came up with and brought the samples to show exactly what's getting installed for us to visualize. She also walked over the numbers and tried to find the most suitable price for us. Then, two gentlemen came in in the morning for the installation and they knew what they were doing. I had some questions and they did, too, with regards to where to place the backsplash. They were really professional and they got the job done on time. They also cleaned up before they left and made sure there's no dust or broken pieces on the carpet. They did a great job. I'm really happy and satisfied.
Reviewed April 28, 2017
I’ve used Closet World in five closets and a couple of pantries. The products have been excellent and all of the designers that I’ve seen over the years have been wonderful. However, the number of drawers that would also provide you with the jewelry drawer was limited this time around in a particular closet. I would want Closet World to add back in the option for the jewelry drawer, whether it would be three drawers or five drawers.
Reviewed April 27, 2017
I wanted to remodel my closet so I called Closet World. I really liked the gal who came to my house. She was great. She was able to come up with some solutions and she’s very responsive. The installation guy could’ve been better though. He left something in the closet that I couldn’t really get to so I had to hammer it out. It would’ve been nice had he removed this little rod, but it's not a huge deal. Overall, my experience was great and I'm very satisfied.
Reviewed April 27, 2017
We have this high cabinet done by Closet World. When they did the job a month ago, someone named Ramon called to ask if everything was done and I said no as there were two little sticker strips that they were supposed to bring back. He then said that he'd look into it but, we never heard from them again. They never came back. They had two strips that they forgot to finish underneath the cabinet. Other than that, they did the job and were very nice. They had two days to work and everything was good.
Reviewed April 26, 2017
The process with Closet World was relatively painless. I had a designer come in, she did the sketches, scheduled the installation date and paid it. However, the installation wasn't what I had expected and it didn't work perfectly. The installation started late and had to call them to make sure that the installers were coming. Then the installation went on considerably longer than we had anticipated because they didn't have all the information about the garage. Then they were finished, there were places that weren't leveled, there were gaps and one of our doors didn't open when the garage door was open.
I contacted the designer and talked to the head of the installation department. They sent another team out a few weeks later to solve that problem. Again, the solution wasn't perfect. The doors work but that installation crew left a bunch of screws on the floor of our garage where we park a car. They didn't vacuum up the cabinets. We've asked for a bit of compensation for the fact that we had to go through this, but I haven't heard back and I was going to call them.
Reviewed April 26, 2017
We had Closet World come out a couple of years ago and we had a little bit of a problem. We made a deposit with a lady but we weren’t ready to have it installed. And by the time we called them back, they said they never got our check from her and that they couldn’t honor it anymore. So, they sent someone else out. We really liked working with Patty. She didn’t quite give us the same price that we had a couple of years ago but she got us a pretty good one so, we decided to go ahead and stay with them. But usually, when they come out, they start at a pretty ridiculous price then, by the time you work with them and get to a serious level, they have to call and get permission to lower the price. It would be nice if people would just give a good price to start with but it never seems to work that way.
We loved our designer. She worked with us very well and she did a great job. However, the installers originally came out without all of the right materials because they had not clearly read something the designer had in the instructions. Originally, we did not order a backing. But in the revised drawing, we changed our minds and put it in. The installers only read the designer’s instruction like there was backing in one little section rather than the whole closet. They said that they didn’t understand it that way on the form, but they should have called the designer and understand what it was she was saying before they came out. We said it was not the way it was supposed to be so, they had to come back out because of the way the shelf went in as one section.
We were also a little disappointed because, on one side of the closet, the drawing that we had and the measurements that our person had taken didn’t quite turn out to be as wide as we hoped it would be. I also had to ask the installer to adjust the drawers a little bit because they didn't slide open very smoothly when he first put them in. But he took care of it and installed the knobs for us.
I was watching the installation and I'm picky so, there were things that I wasn’t super happy with. Like when they put the nails in and didn’t cover up the holes to make it look nice and finished like a custom closet would. I know things are never square and straight, so sometimes they have to jiggle and maneuver things. Also, I had four drawers installed in a section, and when it got down to the bottom, the side mouldings didn’t go all the way down to the baseboard. So, to me, it looked a little tacky and I didn’t particularly love the way he finished it off. I also don’t think he did a really good job of cleaning up and wiping all the shelves, and things were dirty. I'm a clean freak and you have to have an acetate or some kind of special cleaner to get the dirt off of those doors.
Their finishing work was not perfect. But it’s a closet and so I didn’t get picky about it. And although I didn’t particularly love the way the installer finished the closet off at the bottom, he did a good job and was very nice. There were a couple of things I had to ask him about and he helped us understand. Also, my husband really loved the pullout hamper they put in. Also, the baskets that we ordered all glide nicely. All in all, we are happy.
Reviewed April 25, 2017
I had Closet World install their basic closet in a bedroom. Their design and price led me to selecting them. Their designer had very good knowledge. Closet World was very professional and it took them less than a day to install it.
Reviewed April 25, 2017
I had Closet World design two closets here in my house years ago. I needed a repair on one of them so I called Closet World to come and repair it. Initially, I contacted Closet World and they gave me the number of the repair service. I contacted the repair service and they told me that I had to pay about $60 before they even make an appointment. I asked if they can tell me what date they can do it, and they said that they can’t do anything until I pay them the $60 service fee. So, I said, "How am I to know that you're going to do it tomorrow or three months from now?" And he said that that's their policy, and that I can't get any repair service or an appointment set up until I pay the service fee. So, I said, "Forget it."
I contacted corporate offices and gave them the information about my contact. Someone at corporate contacted me the next day and asked me to explain the experience. I told him and he said, "Well, that is our policy, but since you're a repeat customer and you need a repair, you don't have to pay the service fee until after the repair is done." I said, "Okay", and he gave me a date. However, the service guy showed up less than an hour later than the allotted time without calling to say that he was running a little late. When he got here, he had another guy with him. I took them to the closet and they assessed the problem rapidly and said it was a simple repair. There were no negative vibes while they were doing it. They completed the repair in a very timely and neat manner. I paid the service fee and we were done. Everything went okay.
Reviewed April 24, 2017
We've used Closet World five different times to do different closets. Their designer was very helpful. She gave different options and ways we could set the closet up, so we appreciated that. We also went with one of her suggestions. The installation team were on time. There was only one bad experience with one of their installers. When he showed up I heard some banging and so I went over there to go see what he was doing, and he was kicking the side of the closet. I told him, "Don't kick that because you might break it." I don't know if he was having a bad day but he didn't wanna hear my suggestion. I told him, "If you keep kicking that, then you need to remove everything and take it back with you." That's when he started listening. I haven't seen that guy since.
The last guy that came was great. He was very professional, and of all the installers that I've dealt with he was the best one. He was fast and he left the workplace really clean. He also asked me to go ahead and look at the closet to make sure I was happy with it. I did and he was on his way. We like their product and the price is fair so that's why we keep coming back to Closet World. It was a stress-free experience.
Reviewed April 23, 2017
This is the second time I've dealt with Closet World. I had them put some cabinets in my office and then I had them do the closets at my house. I'm very pleased with the work and the people were very professional. It went very well until I got my bill. I initially sent the charge through and I paid a check for the balance. The charge I've sent through was for $1,822. They reversed the $1,822 charge and sent it through for $1,886 without any reason for the difference.
The bill put a bad taste in my mouth even though it's only $50 or $60 because you shouldn’t be able to do that and that means someone could it and do a larger amount. That was very unethical especially without even a courtesy call for me to okay it and assume that I'm going to okay it and do it. I plan to contact them because even though it wasn't a big amount, it's the intention and the thought. Your mind goes wild. They could've charged $2,800. But overall, my experience was very good.
Reviewed April 22, 2017
I've used Closet World for about three times now. The designer was really cool and super accommodating. I'm not very nice most of the time but she was really sweet to me. But, I've always had issues with the installation people. There's something that gets lost in translation between what the designer puts on the paper and what they read. In both times I had them out there, they did installations that had to be fixed because it wasn't done to specs. Last time, they installed it too far over to where they had to cut notches out of the closet in order to accommodate the garage door because they didn't measure correctly. Then, they had to come back and move the entire set of closets over in order to clear the garage door even though it was lifted on the original design.
Reviewed April 21, 2017
I bought my house recently and it had wire organizers inside that I didn't like, so I changed them to wooden cubicles and hanging areas from Closet World. They asked me questions to make sure they didn't make errors before installing. I asked their designer if he wanted to bring his stuff around the back of the house rather than the front. However, he felt that bringing it through the front was better. He then helped me remove a couple of the wire racks there that I couldn't get out. He was very caring to do that for me. With Closet World, the installation was painless and the value was good. Also, somebody called to make sure that everything went well and if I was satisfied.
Reviewed April 20, 2017
The leeway time led us to choosing Closet World over others. Talking to their designer was amazing. She was very personable and I would recommend her. The installer was great as well but the manufacturer still ship the parts although there's a visible damage and then they just let the customer complain about it. I had to have them come back two times to replace items that weren't perfect.
The way they do business is quite unusual. They started with a low price and then went up high. Then they started up high and then got on. I have no idea what the true value of the product is because I have to negotiate it. I'm almost done negotiating but I was told that's how they do business. It felt weird, but I assume I got a fair and reasonable price. Overall, the experience was great. I would still recommend them. I'm happy with the product, and they have great service.
Reviewed April 19, 2017
Closet World recently installed a bedroom closet for me. My family and I have been previous customers. The designer was good. Some of the paperwork may have been a little mixed up when it came to installation, but everything was fine during the design part. During the installation, that’s where the fun gets. Before they even got at my house, they called me and asked, “Are we coming to Lancaster or Whittier?” Apparently, my information on the application was not my address. They didn’t put it together. They called me and then they were supposed to be there between 9:00 and 11:00. They didn’t get there until like 12:30.
He got there and thought he was installing two closets, which only turned out to be one, but there were two designs because we redid the first design. But they had both designs as both being installed. Then he installed the closet and after he worked, he was in a hurry to get to his next job because he was late already coming to mine. He didn’t do a walk through with me. I just signed the papers and he was out the door.
I did the walk through and noticed a lot of gaps between the wall and the actual closet that they were supposed to caulk. The shelf and drawers were uneven. He also forgot to put the belt and tie rack. So, I called the installation number and so they connected me with the manager. He was very nice and very apologetic. I sent him the pictures I took to his email address. He said, “Okay. All they need to do is put some caulking in there and we'll bring out the stuff.” He couldn’t get anybody out until a week later, which I wasn’t happy about because all my clothes are on my bed.
Then he came that day and they didn’t have the tie rack and the belt rack. One of the shelves was too long so they had to re-measure it and said he would have somebody out the next day. On the third day, they came and he put in the belt rack which was supposed to be a belt and tie rack but at that point, I didn't dispute it because they're done. They re-measured the shelf and put another shelf in, did the caulking and adjusted stuff so it's done. They did due diligence and fixed it. He rushed through it. They put in a ballet rack and left the old shelf. The experience and spending that much money wasn't good balance out to me at this point, but overall, it's not all bad.
Reviewed April 18, 2017
I had a closet installed through Closet World in the master bedroom, and the designer was wonderful and very personable. I knew exactly what I wanted, she designed it, and she was like, "This is the easiest one I've ever done." The installation guy's machine broke. He had to come back the next day, then he finished it. But he was really good. Although his baseboard returning skill wasn't very good, I have no complaints. Closet World is a little pricey but that's okay.
Reviewed April 17, 2017
Closet World was the first closet company I checked and I liked what they were offering. I had them install a Master bedroom closet. I wanted to get another tie/belt rack put in the closet. I found out the tie rack was only $87 but they want to charge $100 just to come out and deliver it. I wasn't very happy about that because I gave a raving review and they can't just ship me one to put and install. So that's my main complaint. If you use them, you need to make sure you've ordered everything you want. You don't want anything extra because they're going to charge you more than what the products cost just to come out and put it in. If you spend $500, they'll come put it in for free but anything under $500, they'll charge you $100, which is crazy. But other than that, both the designer and the installer were fine and installation was on time. Everything else was fine other than the end result as far as wanting to add something.
Reviewed April 16, 2017
Closet World did our regular closet but they're not done. The dimensions were wrong and they had to come back and redo it. It’s the same with the garage cabinets plus they didn’t put a door in and then the guy put Pledge all over it. It's streaky and awful because it's fake wood. I gave them something to clean up with but they never did and left. I'm not very happy, but I'm not sure what to do. On the other hand, the designer was fabulous and sweet. Pam worked with me with the concepts and it was great. She was communicative even the first time when the dimensions were wrong. She rectified the situation.
Reviewed April 15, 2017
I had a Milena with drawers installed for the middle section of our pantry from Closet World. The designer was helpful, and told us what we were gonna get, but what we actually got was a little bit different. The first time they came out, the designer measured everything correctly, but whoever did the calculations, they were three inches off. And by the time they added all the panels, it was too big. They were gonna install it and cut it down to make it fit, and they were gonna add all these fascias but I told them, “No. I want it with the paper.” I was even arguing with the supervisor. It was the worst experience I ever had. In fact, I asked for my money back, and they told me they couldn’t return my money for my down payment because once I signed that contract, I had three days to get it back. But they scheduled me three weeks out and it was too far away from saying I can have my money back.
Before they even installed it, I called the 1-800 number and talked to the supervisors. I went back to Closet World to call the number, and it was the same people answering. They kept telling me I couldn’t get my money from before it was even installed. They promise you something and you don’t get it. And you can't even get your money back no matter how much you try. They should change their contract in a certain way. If you don’t get what you were promised, you should be able to get your money back. Also, they had to come back twice after the initial installation because it wasn't done correctly. So I'm very dissatisfied.
Reviewed April 15, 2017
We had Closet World install closet organizers on two different closets. Their designer was fantastic. Our meeting and planning went well. Unfortunately, the installers hadn't finished building the closet when I called to verify on the installation. They were supposed to install for us on a Friday. I was expecting a phone call the day before to schedule everything because most places call to confirm, but I hadn't heard anything. So I called to make sure that everything was on track but they didn’t have us until the next Friday afterwards. Then I've taken vacation for that day to be there for them and there was nothing for it. They had to come out on a Saturday in order to do the install. They did the work a couple hours, and it was done well. Everything was as ordered.
Reviewed April 14, 2017
I called Closet World and they made an appointment to come out. We had a couple of appointments, and they finally got down to a reasonable price. Their price was based on their quality of work. It seemed like it was going to be okay and it did turn out okay. So, I'm glad I chose them. I had garage closets put in. One set was swinging doors and the other three sets were sliding doors which worked out real nice and I'm pleased with it. I'm using it for storage, organizing, and throwing away stuff.
Installation worked out good. They gave me the timelines I'd pay for them. I still have 68 months before I get everything with it and that worked out fine. However, there was a mix up on the type of closet. The first half was correct and the second half was incorrect. So, they took them back and they called me back and set up another appointment date. And they were there on time and they completed the job. All their personnel did a tremendous job. They cleaned up and handled the product nicely. It was an excellent job and I would recommend them anytime.
Reviewed April 14, 2017
I was disappointed with Closet World. I selected them because the lady that came here said that she can replace two doors in the closets installed out there in my garage. My car has bumped them and broke them. The lady also called up and claimed that they can replace the doors. But when the installers came, they said they couldn’t replace them. The installers were great but I was dismayed that they couldn’t do it. I really want those doors replaced. They said they didn’t manufacture the doors, but I was told before that they did. It’s from a company that Closet World have bought out.
Reviewed April 14, 2017
Closet World was the only brand that we recognize, so we decided to see how much it was going to be. They put together a quote for us and we weren’t opposed to it, so we didn’t look elsewhere and went with it. We had a couple of variations of the quote, but we did not go with the cheaper. Thicker wood will look better so we decided to spend a little bit more. Although if the cheaper one was one that we felt looked better, we would have gone with that. We had them install drawers, hanging areas, shoe areas and the laundry basket hideaway. The designer was great. She was hilarious, very affable, and gave me the sense that she was trying to understand what we needed in the space provided. She gave us a lot of options and thoughts and I’m interested in her opinion because I’ve never done this. So, I told her that I needed her to tell us what we should do and we’d figure out what the pricing’s going to be. And she did all that.
They sent a couple of guys to do the installation and they were great. You could tell one of them was the main guy and one of them was the runner, and they’re great. Everything was good. There wasn’t any weirdness. No issues and no broken stuff. It took them a full day to install everything. At first, I was wondering why they showed up at 10:00 but it made sense. Their first stop was to get everything ticked and put in their truck all the materials. It was good and I’d definitely recommend them. Not everybody’s going to go out and spend that kind of money on a closet, but if they decide to do it, Closet World would be my recommendation.
Reviewed April 13, 2017
I called Closet World and they were reliable. The closet was installed fast and it was a good experience.
Reviewed April 13, 2017
We were looking online for different closet providers for a new closet and Closet World showed up. They came out one time, gave me a whole house price which was way too much money and that was one designer. Then they sent out another designer later on and we did one closet and that was okay. The interaction with the woman was alright and she seemed knowledgeable. However, the product was not as nice as what I was hoping it would be. It looked cheap to me like it was something from Ikea. I talked to them about it and they were shocked that I had that attitude towards it. For a closet that costs $4,000, I thought they'd give me a nicer product.
Reviewed April 12, 2017
We used Closet World before in a house we bought about 10 years ago and they did a good job on that particular property, so we called them again recently to do two bookshelves and a closet in a spare bedroom. We had a couple estimates and theirs was a little higher than the other companies but they promised at the time that when they come and put it in, it would be about two hours and it would be over. The others companies were requiring a day or two.
Their designer is very nice. I told them that I wanted two bookshelves that were 72 inches wide or long and 42 inches tall. Everybody agreed that that was fine and it had to fit in a specific area. We had a whole TV set up and it had to fit into an end part. I'm a builder myself so I have some knowledge of how this stuff works. When they brought them, each bookshelf was about 2 and 3/8th inches too long so obviously, they did not fit. The guy that built or cut them said that the dimensions were always I.D. and I disagreed badly with him. Dimensions are always O.D. when it's got to fit within a confined space but he denied that that was the case.
Also, the installer had a finger he had cut off at another job and it was bleeding all over the materials. But he was a nice guy and he worked hard and that was not his fault. He ended up leaving the job that day and was called off the job to go to another space because they had mis-scheduled something. He came back the next day and scheduled a time to come in the morning and it was gonna take two hours. But he came back in about 5:00 in the afternoon and worked until 9:30 or 10:00 that night. He was trying to get them to fit when they were too big but he finally got them in. He cut the shelves here on our agreed dimension, put them back together and then installed them.
They're in there now and installed but they're not what we ordered because we had ordered them to be balanced. They're not because there are roughly two inches off of the inside of each cabinet, which puts the center brace not in the center anymore. The installer did a good job of cutting them back. The problem is instead of two hours, it took them six or eight and it was all after 6:00 in the evening. There wasn't anything they did that was right. I think that that's unnecessary and that was an infringement upon us. We paid top dollar and I didn't ask them for anything off.
We were not happy and the saleslady did not offer anything back. We'd already paid the guy. When he left, he was expected to bring back a check. What I probably should have done is just told him to go and I would deal with Closet World at that point. But he didn't do anything wrong so I went ahead and did it. We gave them a check that evening and we'll probably never use them again. We live up here in an age-restricted community. A lot of people are downsizing, moving into other houses up here and we have a lot of friends that put in stuff. If they want my business or my recommendations, they need to call me and make some kind of adjustment.
Reviewed April 12, 2017
I got three other estimates and Closet World’s pricing was ultimately what made us go with them. Their designer was lovely and pleasant to negotiate with. She came to the house and she did the estimate right onsite. I had them installed a master closet system, so doors, shelf, and double hang for a walk-in closet. The delivery of the final product kind of exceeded our expectations. So even though we got a really good price, I don’t feel like the price is reflective of the quality. I think the quality exceeded that. My only disappointment was it looks like the old system that was in the closet was removed a little bit in haste. It also seemed that there were gouges and that stuff was just screwed in the wall. So I was really surprised by that. Still, I had a good experience with Closet World and I would recommend them. We’re also considering doing future closets with Closet World based on our experience.
Reviewed April 12, 2017
We got two estimates for price comparison and eventually got Closet World. We had them install closets in three bedrooms. However, their products were mediocre. Material wise and workmanship, it was just average. When the closets arrived, they're brand new but they're chipped everywhere and it's got glue that has dried everywhere too. They also got all those glue marks outside the drawer that I had to wipe it down with Goo Gone. From the two price quotes I had, I took the cheaper one. I guess I get what I paid for. I spent close to $15,000 and I think the quality should be better, at least not chipped.
Reviewed April 11, 2017
Selecting Closet World came down to price, ultimately. They were able to work with me a little bit on that so it's more economical for us. We got something similar quality for a better price. Their designer was very pleasant and personable. We talked back and forth a couple of times. She said, "Well, let me talk to my manager and see if we can get that down a little bit more for you if you're more comfortable with that." So, she worked with us very well. Everything went how Closet World said it would go and the installer was really great. Also, I'm happy with the product.
Reviewed April 11, 2017
I knew Closet World was a big company and I had a discount voucher so I thought we'd go and see their work. Their designer was good. She came on time and she was nice. She just missed putting the backing of my closet on my drawers. It showed all the wires and it looks ugly when the guys were holding it. It was so difficult with wide open shelf without knowing there are wires without putting a backing. So I had to get them back. I had to argue with the manager, and I had to pay more money. I didn't like that.
I would have liked the designer to point that out or give me an option to say, "Do you realize all those wires are going to be showing when the shelves are put up?" It would've been nice to tell me instead of me seeing it all and saying to the guys, "Wait! This is unacceptable. This is how it is. If this is what you're delivering, take it back. I don't want it." But we sorted it and everything's fine in the end. Other than that, we had a good experience.
Reviewed April 10, 2017
Closet World seemed the most reasonable in price and still had a quality product, so I had them install my master closet, as well as get an office done. Their designer came out and sat down with me and we went over drawings and measurements and had a whole lot of fun. She looked at everything and came up with the final drawing. It was very easy and simple, and she found what I needed. The installation people were amazing. They came in, put it all together, and cleaned up after themselves. My experience was seamless and everybody was very professional and helpful. I would definitely use them again.
Reviewed April 10, 2017
Originally we set up three appointments to come and give us an estimate and every appointment was canceled a couple of hours before because Closet World didn’t have people to come over. Then after we got the job going, they came and installed it. There was one drawer that was not fitting properly and they promised us that they would come within five days and fix it. The installation manager told us that it’s gonna take much longer than that. When we were not too happy, we were threatened by placing a lien on our house because they went and took the second 50% deposit even before they finished their job.
To us, the job is not complete until they replace the bad drawer but they went ahead and charged our credit card and I asked them why they did that. The installers were very nice and told us that we are not gonna get charged until we replace the drawer. We also haven’t signed that the job was complete and satisfactory. Then when the guys said that they already charged my credit card, I got very upset. I told them that I should call Visa and tell that the job is not complete. The installer said that if I do that, they’ll place a lien on our house. I said, “You must be kidding. So you have to get your money and we have to go after you for any problems.” That was not the deal and that was not the contract. But subsequently, I got phone calls from his boss who apologized about everything.
Even when they came to deliver the drawer, they gave us two different time frame and they kept changing the time frame. At the same time, my wife was staying home to accommodate the time that they gave us and they changed it twice that day so she ended up staying home six hours for the 10-minute delivery. They apologized again. They said they’re running behind. They didn’t have enough installers. So it was not a good experience. But the furniture itself was good.
Reviewed April 10, 2017
There was a 40% off discount coupon and so I thought I’d give Closet World a try. Dealing with their saleslady was great. She was very helpful and knowledgeable. However, we were told that we’d have two installers and it would take two hours to install a whole closet system in our upstairs closet. Only one installer came and it took him four hours to complete the installation which didn’t sit well with us. But he completed everything successfully. Closet World is professional and their products are worth the value.
Reviewed April 9, 2017
It wasn't pleasant at all with Closet World. Before the work was accomplished, we had a lot of issues just to get it done. We lost days of work. Everybody was sick. There was no Plan B. It's like the organization is not structured to face any of these changes. Then they said they were covering all the houses, but not mine. When I said, "Okay. If you cannot meet the expectation of that Wednesday, can you do the job on Friday?" They said, "No, because we already have other jobs scheduled." But they have mine scheduled, too. So, I was put at the end of the list, and then I needed to take another day off. Nobody's going to cover those days and I have work... I probably won't call again. It had always been so pleasant, with the exception of this time when the entire process was a disaster, although the job itself was well accomplished.
Reviewed April 9, 2017
I went through Closet Design the first time I had my closet set up, which I found out was Closet World. Then I went to Closet World the next time I had the second closet done because they had an ad out. The guy who came out that built the closet was a foreigner and he sucked. He came there and he didn’t have the right part. He said that was because of whoever sets up the part. So, he had to come back on Saturday and what I felt would take four hours took over eight hours and it was very grueling. And then he put a divot in my ceiling carrying the stuff and it was not very pretty.
I reached out to customer service and they reimbursed me for the divot and I moved on from there. But the designer was fine that’s why I asked for her again the third time I needed a closet. Then the person the third time just came in and did it. He installed the units and was gone like the first time. So I had three closets from them.
Reviewed April 8, 2017
We went to the Container Store and found their items to be comparable in value but pricier so we went with Closet World. There was one time that the closet designer came and my husband didn't tell me about the appointment. She came 15 minutes early and I had told her to wait because I have to take my daughter's friend home after their playdate. She was very upset and instead of waiting and having it work out for everybody, she left. It was really rough.
Then, there were some changes that needed to be made. My husband noticed something about the measuring so there needed to be a change order. She came and told us she's getting in trouble because of all the change orders. She also said we're making her uncomfortable about it but it wasn't our fault. They were because her measuring was inaccurate. Also, we've never done Closet World so we had a couple of change orders naturally because it was hard to look at the blueprint and understand what was happening.
She was not pleasant at all. I think she tried her best and her knowledge was good but she seemed really rough and not good with people. But it wasn't horrible. There were things I liked about her but there were some things that were little rough that made things a little uncomfortable. But aside from that, I really liked her. She worked very hard with all the changes and having to come out a few times and I understand her frustration. There is a fondness that I had towards her and I might use her again but it should be pointed out to be a little nicer to the customers.
But the installation was amazing and I would refer them. They did a little bit of the office and we also got a vanity area, a his-and-hers closet and pretty much the whole bedroom. They came in when I want them to come and they were professional, nice and courteous. They got everything done and I love the quality of the closet that they made. There's also a belt rack that was supposed to be here but there's no rush. Overall, I would definitely recommend them.
Reviewed April 8, 2017
Closet World is quick, competent, and a pleasure to work with. Their designer came over to my house and measured both areas that I was looking to have done. She’s nice and polite. She also did good measurements and listened to what I had to say about what I was looking for. The walk-in closet with shelving in the master bedroom was installed quickly and done correctly. I also had closet shelving installed in another bedroom but I thought the closet doors were put in backwards. I also just recently wanted to get additional shelving and that was probably two years after I had it done. They were able to cut the shelves to size and I was able to go pick them up, which I thought was nice.
Reviewed April 8, 2017
I got an estimate from Closet World for a closet that was installed in our bedroom. My first interaction with the designer went well when she came in to give us the design. I like the color, which she got right, and most of the material. On the second one, it wasn’t as good because we had complaints about how the closet was installed. We had to contact her to have her explain as to why she designed it the way that she did when we had specifically told her how we wanted it. Also, I didn’t care for the installation guy since he seemed like he didn’t want to work. The first time he came, we had issues with how everything was gonna be installed, and he broke it down to us, which seemed like he was on our side, but seemed like he didn’t want to work and he didn’t work that day.
The general manager was cool but couldn’t work a deal with us if we redid the whole closet. We would have had to purchase the whole thing over again because everything had already been custom-made, and they weren’t giving us the leeway. Two weeks after the tech first came, he was back and he was gonna install it but it was raining really hard and again, it seemed he really didn’t want to come in. I said that I’ve been waiting for the appointment for three weeks and that my next appointment would be another three weeks and I don’t want to wait because my clothes are in boxes. The third time he came back was probably the most pleasant because all he had to do was change the jewelry box. I needed that pretty quick and he left. So, I didn’t have a pleasant experience with him too. I actually want other closets done, but I’m definitely not gonna go with Closet World.
Reviewed April 7, 2017
The designer from Closet World was great. She's been doing this for so many years so she's a seasoned pro. I pointed the picture in the ad that I found them and told her I wanted it but that doesn't mean it applies to the room that I'm putting it in so she drew my comments in front of my face. She also asked questions about things that I want and I added more things. She did it so quickly and you could tell she was really experienced.
Then, the installation team was awesome. The foreman called for an appointment and I took a date but realized that I will be having back surgery then so they worked with me. He called me back to tell me about an earlier opening they had and that if my husband is available to clear things up, he'll send me the best team, make the change and that there's no fee. There were two of them and they showed up on time. They were really professional and they were considerate of our home. I also talk to them throughout the day and they're really friendly. They answered all my questions because I wanted to make sure certain things will be supported and they showed the process.
Also, they did everything. We built a small office and they wiped down and tracked everything. They even laid things out on the garage floor because they put their materials on it. Where they did the work, they had it covered and they built it beyond what I expected. I have high standards and they met them all. So I was really happy. In fact, I will be using them again to do my master closet.
Reviewed April 7, 2017
Everybody live that I dealt with from Closet World was wonderful, but their customer service had an attitude. Other than that, everything else was great. I got a closet and the installation team did good. They had to take out some of my stuff and left that on the side of the house, but other than that, it was cleaned up.
Reviewed April 7, 2017
My wife saw Closet World in one of those flyers that came to our house and so she chose them. They came out, designed a desk and built it. It's really good quality and a pretty big desk. It goes all the way up to the ceiling and it took them three or four hours tops to build it. The only thing that I had an issue with was it being a little bit too high. I just wish when they came out to do the measurements, they would have been a bit more thorough on taking the height of the desk. Ideally it's one or two inches shorter. I was going to have it lowered and they were willing to come out and lower the desk but I was a little bit concerned about pulling the desk apart and afterwards have issues. So, I decided to go with the solution that I discovered and that was buying a stool from Amazon for that office desk. But, it's fantastic that they were willing to do that. In that regard, they are a really great company.
Reviewed April 6, 2017
I had built a walk-in closet that I haven't had properly outfitted and so I was trying to figure out when and who to hire to do it. And then Closet World had a 25% off at the beginning of the year and it was what I needed. It was perfect. The designer was very knowledgeable and she helped me design my closet. She also gave me a lot of good feedback 'cause I wasn't sure what I was doing. And then the installation experience went well. The installers came when said they were going to and got it done quickly. And then I had a hamper which came down and opened up and one of the arms broke off. They gave a seven-year warranty so I called them and they fixed it. Overall, I was pleased with the installation process.
Reviewed April 6, 2017
I was shopping around looking to kind of do the closet myself. Then I decided to bring them in, and they came in with a competitive price. It was a walk-in closet that they set up and then something in the living room for adding more storage on the wall. Closet World's designer was okay throughout the process. However, I still got some issues with the installation. Something’s a little bit out of whack so I've sent something off to the local office to see if I can get the door lined up. I'm waiting to hear back from them.
Reviewed April 6, 2017
I got one more estimate aside from Closet World but Closet World was lower. Their price was good so we had them install a closet for us. Their designer came and did the estimate and the drawings. Their installer was very professional. However, they had to come change the handles on some of the drawers because they weren't what I had ordered. Nevertheless, that process was quick. Overall, they did a good job.
Reviewed April 5, 2017
For my bedroom closets, I called the company I used before and then I called Closet World where the price and the designer were better. The designer came over late one day. He went home and came back the following day and dropped off the drawings. We waited about a week, called them, signed the paperwork and got started. The installer was outstanding and very careful. His helper didn't show up that day so he had to do all the work himself including carrying all the wood up to my second floor. He finished both closets and was very helpful in instructing me. He did a very good job.
Reviewed April 5, 2017
Closet World was excellent. The designer went in the room and laid everything out for me. He drew it out and I could pretty much picture the closet they'd be doing for my garage. Then the installer came and he was quick. I expected him to be there all day but he was done in two hours. And when I wanted some shelves moved around, he did it for me. They both did a great job and I'm very happy with their work.
Reviewed April 5, 2017
I've used Closet World before to redo my bedroom closet. This time, I got two estimates for another project and Closet World seemed more convenient. It was also about the same price and I need to get it all done in one day and on my day off. The designer made the measurements but they were off. To go by the measurements that she quoted, I would have to redo my floor. She didn't let me know that it was what's gonna happen. I was gonna see to my concrete for about 3 inches which they told me when they came out to put it in. I didn't know I would have to go back and re-measure her measurements. That's what having a designer is for and then they were gonna charge me more.
The manager I talked to was not very professional at first and he was not very helpful. He put me through it for 45 minutes but it's all fine and it worked out. Also, the installer was great and he fixed everything for me. All in all, I'm happy with it. I got my linen closet replaced a second time and it's fine. I would recommend them to a friend because I'm happy with the outcome.
Reviewed April 4, 2017
Dealing with Closet World was a good experience. Everything went fine. I had a closet with shelving installed in my master bedroom. The designer came to the house and took about an hour and she went and measured everything. She was very pleasant. We figured out exactly what I needed and she drew it up. The installation guy was very efficient and he arrived at the house at the prescribed time and knocked the whole thing out in like three hours. It was no mess and did exactly what the design said.
Reviewed April 4, 2017
My mother-in-law has used Closet World when they bought a house about a year and a half before we did. They used Closet World to redo their master and they had a great experience. When we bought our house, my husband and I didn’t have the budget to do all of our closets, but we needed to do something with the master. It was completely destroyed when we moved in and we had to start over. Just about the end of the year, Closet World called and had a Christmas or end of the year special. We had a consultant out to quote our garage.
The Closet World designer was fantastic. She was the same woman that we used for our master. She also did my brother and sister-in-law’s and my mother and father-in-law’s. She knew we were not on a huge budget. She had a lot of ideas that she said we could do in the future if we didn’t want to do them a the moment, but she wanted to get us what we wanted right now. She said some things we can do down the line and it was fun to dream about that and to be able to stay within our budget.
The installation crew was on time and they took care of everything. On both times that we've had Closet World install, we've had it at set dates for when they were going to send the team out. We got a call one day that there was a cancellation close by our neighborhood and they said, “Would you like them to come this morning?” I said, “Yes, the sooner the better.” It was great getting it a little earlier than we were originally going to get it installed. Since I didn’t know that they were coming and my husband was gone that day, some heavy stuff wasn’t moved yet. They took care of them, and also cleaned up after themselves. They did it fairly quickly too.
They're clearly pros and they knew what they were doing. All I had to do was get them set up in the garage. Our garage floor is not nice at all. It's defective, and they had a tarpaulin out and had smaller equipment on it. They wiped everything down, so the closets and shelves weren't all dusty when they left. Within five minutes of them leaving, I was starting to stack the cabinet because they were clean and ready to use. I was a little bit excited about that.
Reviewed April 4, 2017
I called one other closet company, but they charged a fee to come out and give you an estimate. And Closet World did that part without charge. The designer was very good and responsive to what we asked for. He did not try and push things on us that we didn't want. My first issue was they said they had done many installations in this building before. But the gentleman who came was not familiar with the requirements of this building. This is a building that's got rules like you can't cut on the property. So, I thought everything was coming pre-cut, which it was not. How is he gonna cut when he isn't allowed to do it on the property?
The second issue was there's a lot of materials that had to be brought from his vehicle up to the condo. It was big, heavy, and bulky, and he needed a second person to do it safely. We had some damage to the building. I didn't see him do it but it occurred during the period that he was working on this. All of that could've been avoided if he had a second person to help him move all those big and heavy stuff. It was just more than one individual could do at a time. They installed everything and there were problems with the drawers. And a week later, they came back and fixed the drawers. But the gentleman that came out to work was a good guy. He worked two venues without taking a break in two full days. He was a very hard working guy with good skills and worked diligently.
Reviewed April 3, 2017
I got Closet World to install a white closet in my daughter's room. Their designer was extremely friendly and very nice. And when their installer arrived, he was on time and he also made sure to wipe his feet off because it was raining outside.
Reviewed April 3, 2017
We’ve done work with Closet World in the past. They had built a closet for us. Alex, the designer, did a good job on our recent project. He laid it out methodically. It’s a little bit heavier and I just liked it. One guy came out and did the installation. He was in and out, and left things clean. He did a good job. Overall, the roll-out’s a little bit lighter than I thought they’d be but we haven’t even used it yet. We’re in the middle of a remodel. But it's pretty much what we ordered. It’s as good as it can be and what we’ve signed up for.
Reviewed April 3, 2017
Closet World installed cabinets for us in 2007 so when one cabinet started pulling away from the wall, I called them to come and repair it. When I called the office, the rep said the supervisor was going to call me within a day or two which is exactly what he did. He's the one that made the appointment and they stuck to it. The installers were out within about a week to fix it.
The closet was in the laundry room and it was a large cabinet that was over the washer and dryer. The installers almost put a whole new cabinet up. They pulled it off the wall and reinforced it again and put it back up with stronger hinges. They were very personable and professional and they even managed to work around my pugs that kept getting in their way. They did the job right because they were here for about an hour and a half and afterwards, I didn’t need any follow up appointments. I'm extremely happy with the work they've done.
Also, the cabinets that they did have held up very well. The cabinet they recently fixed was in for 10 years before I had an issue with it. The rest of the cabinets are out in the garage and so far they're holding up very well. I also like the designs that they have now which are even better than the designs that I got 10 years ago. So if I ever have to do closets again, I would more than likely call them back and would seriously consider using them again as opposed to somebody else.
Reviewed April 2, 2017
We got three estimates from Closet World and we had them install the closet's water wall unit for a baby nursery. The designer came into our home and was really nice. She designed our closet and helped us through the process of getting approved. The installation was really good and the guy cleaned up nicely after himself and was very helpful. He's very apologetic too for being late. The only complaint we had was that when we open the drawers, it's a little loose. My husband tightened it a few times already. I called and asked if there is like something we could do to fix that or they could change the railing but no one's called me back yet. Overall, it was easy and they are very friendly.
Reviewed April 2, 2017
We had Closet World install a bedroom closet system. We called someone else initially and they couldn’t start as soon as we wanted the work to be done so we called Closet World and they were able to do it in a very timely manner. The Closet World designer is very personable and knowledgeable. She was able to draw something for us on the spot. We loved the designer so much we're actually bringing her back to do another room. She’s coming on Thursday to draw and design for us. Also, the installation went smoothly. A guy came to install the closet and he had all the equipments he needed with him. He never had to leave to get anything and he installed it within a couple of hours and we were all set.
Reviewed April 2, 2017
We went to Costco before and we wanted to go with another closet company, but they did not respond. We initially got to know Closet World when they sent us their coupons. This is our third time using Closet World and it's been pretty good experiences so far. Their closet designer was very nice and really fun to work with. Their installers were very good too. They came and did a good job. They also explained everything and cleaned up after themselves. We had them installed two closets this time, one for my husband and one for myself, and then the garage cabinet.
Reviewed April 1, 2017
I had a great experience with Closet World. They came on time, did a great job and cleaned up after themselves. It was short yet they did it correctly and they were in and out quick. I would recommend them.
Reviewed April 1, 2017
The person who came out, measured and designed the closet didn't do a totally good job because she didn't realize what the buildout would need to be and what it would entail. So, I had to hold off on the project for about a year and had the closet installed. Also, we weren't able to install all five as planned so we only got three storage closet units. Nevertheless, I'm satisfied and the installers were great.
Reviewed March 31, 2017
The designer from Closet World was nice and totally friendly but the installers were a little bit late. They came around late afternoon and stayed ‘til dinner time. They did the work and when they told me it was done, I went out to look at it but it didn't look right. That’s why we’re doing this reinstall. There was a huge gap on the top of the cabinets, which made it look like I had bought these cabinets at Home Depot, which we have already done before. We wanted a little bit more custom look on the inside of our home and decided we weren't going to Home Depot.
The installers are coming back next Monday to redo it. They were supposed to come last Friday, but they called early in the morning and said that the doors were not drilled properly. This is now going to be the third time that they’re supposed to come over. This project’s been in the making since December. It’s been three months now and it’s not done. It's very disappointing but I'm not completely dissatisfied.
Reviewed March 31, 2017
We chose Closet World for their price. We got three estimates from different suppliers and their estimate for my walk-in closet installation was the best. The designer that we worked with was good. During installation, I just let them in and they did it all. They were productive and cleaned up after themselves.
Reviewed March 30, 2017
A buddy of mine used Closet World at his house. Then I saw an ad in the paper and it said 50% off and no installation fee. I wasn’t going to do it right then, but I figured I might as well do it while they are doing the sale. I made the call and then scheduled an appointment. Their designer came over. She was very nice and polite. After we did everything and she measured everything, I had to have her come back over because there was one discrepancy that I had. So, we took care of it. Then I was worried about another cabinet, and I said, “I don’t think this is gonna work the way that you're telling me it's gonna work because it's gonna put this thing out way too far, and it's not gonna look right.” She said, “All our installers do this stuff all the time. They know what they're doing and it'll be fine.”
My father-in-law also has the same cabinets and he said, “You need to get the legs with them, just in case you put heavier stuff on them.” So I phoned the designer up and said, “I really like to get that cabinet changed. I don’t like the way it is.” She said it's too late. I can't change the cabinet for it's already being made. Then she told me that they don’t have legs for these cabinets. I told her that my father-in-law got them and she still said that they don’t have them.
The day the installers came over, Adrian, the guy that works for Closet World phoned me to let me know that the installers would arrive in an hour, and I explained to him my concerns. He said, “When the installers get there, have them take a look at it and we'll see what we can do.” I also phoned him and I let him know what was going on when the installers got there. The installer said, “This will not work. You're completely right. But I can deal with it right now, and I can cut the cabinet down to where it will work. Then we'll just have to order the right size doors.” I was very happy. The girl told me there was no way that it could be changed or done, but the installer said, “No big deal.” I have never heard from the girl again. Perhaps I pissed her off because we were haggling back and forth on the price, but there was never anything rude and we never got any arguments. She didn't follow up with me.
Now, I'm trying to get the legs put in. The guy gave me a price for the legs, which is no big deal. The installer came over and he measured everything for the legs. We love the cabinets and the closet. We did the bedroom closet and the pantry. Then we did a bunch of cabinets in the garage. We're really happy with the installers and I'm with Adrian. He's a great guy. He was good at what he did. Overall, I'd recommend Closet World but not for the follow-up part. Nobody’s phoned up to see how we like the work or if everything was okay.
Reviewed March 30, 2017
We had the quickest response from Closet World and so decided to go with them. Their designer was knowledgeable and she really took the time to plan out the closet for us. She was very good as well as the installation. Our overall experience with them has been good. Everything worked out great.
Reviewed March 30, 2017
The turnaround time was a major factor in choosing Closet World. I got two estimates and they were reasonable. I purchased shelves and hanger rods, and I had them installed in the master closet. The designer originally came out and did the drawing. She did one design but we made changes to it. Then, she did another design and we agreed to go with that. The installer was there before I left to work and did the job for a few hours while I was at work. His work area was left good but the only thing he didn't do was vacuuming, and there was some dust left behind. Other than that, everything was good.
Reviewed March 29, 2017
Closet World did a great job installing and preparing the closet but the product is not worth the money.
Reviewed March 28, 2017
Closet World seemed to have what I wanted so I went with them. I had some closets put in the master bedroom and some laundry room shelves built in a laundry room upstairs. The designer came to our house and I told her what I wanted. We looked at everything and decided what we wanted and what we were going to do. The folks came for the installation and it took them two days. They installed the products and stayed on the second day until it was done the way that I wanted. In case there was any other mistakes or anything, they took care of everything. I would recommend them.
Reviewed March 28, 2017
Our experience with Closet World was not great. We had used them in the past to do all of our closets in the garage when we bought the house. Their designer screwed up when they measured out so they had to reorder cabinets, which means we had to wait longer. The installation was shoddy, too. So, while we were waiting for the replacement cabinets to come in, the other ones were literally falling apart on the wall. Also, the installers left the tools behind and the screws on the floor. The supervisor called back because I had done a negative review for their internal survey. He defended his guys and said, "No. They don't use those kinds of screws." And I told him, "Well, I'm looking at them on the floor." Considering it's in a garage, that's not good if we run over them.
They made three trips altogether. We had one of those “just go with it” because we were tired and we had to have it done. The product can be good if they installed it right but the guys we had couldn't make any adjustments if they needed to do anything. I even had to tell them how to install something. We were happy with them before but not any longer. We're not gonna use them again and we're dissatisfied with Closet World.
Reviewed March 27, 2017
I was trying to stay within my budget and Closet World was within that so I went with them. I got a basic, plain walk-in closet and it was good. But one of the doors has a scratch on it and the installer was trying to fix it with a chalk. So now, it created a black mark on my closet door. It's all the way to the top and if I got to the closet, I see it right there and it irritates me. I sent him an email with pictures and he said if I want to get it fixed. I don't know what that means. He should come back and fix it. So, I'll have to call him back, talk to him about it and see what they can do. But other than that, I'm happy with the closet. It was a minor problem that I need to get fixed. I would recommend Closet World.
Reviewed March 26, 2017
Somebody I knew used Closet World, so I also had them install a bedroom closet in our home. My installation experience was good and efficient. It's good service. I talked to them today because I need one of the bars fixed in the closet. The rep said that he could just mail something to me. I’d recommend Closet World.
Reviewed March 26, 2017
My sister got a closet done with Closet World and she liked the experience, so I went ahead and got it with them, too. They did a full closet installation for a bedroom and a guest bedroom in my house. The Closet World designer explained everything to us and told us our options. She was very pleasant and very knowledgeable. The installers were also really nice. They were extremely friendly and respectful.
We did have a bit of a mishap though, but it's understandable. We needed one of the divisions for long hanging and we were gonna have drawers in the bottom. We wanted to hang jeans and showed her a pair of our longest jeans including the hanger so that she can measure it and see how much more space we would have to have the drawers. The drawers ended up being higher than what we needed them to be. So, we had to rearrange things to try to find a more equipped space for the jeans. We don’t have that many jeans and that partition specifically was gonna be a smaller width. Now we had to divide another area that was supposed to be for shirts, which we have a lot more, to be able to hang the jeans since those sections are more adjustable than the ones with the drawers.
Also, the installers accidentally punched a hole in my wall which we had to repair. And there are black scratches on one area and we tried to clean them off but they don’t come off. The scratches are pretty bad. The closets don’t look finished and clean. It's very rough underneath where all the drawers are. There are little pieces of wood sticking out specifically from the bottom. They had to put a leveler underneath it, but I could see little jagged edges and pieces of wood that don’t even match the closet.
I've spoken to someone from Closet World and they're supposed to come back to try to fix some of these issues, but we haven’t had the time to have them come back. Though I am not completely happy with the work, I would still recommend Closet World to a friend because the closet is still very functional. And everybody has been friendly and more than willing to help and fix the issue, so I'm happy about the customer service. Everyone had been very gracious and very professional. I like the people including the designers and even the installers. It's just unfortunately things aren't exactly the way I pictured them.
Reviewed March 25, 2017
I went with Closet World for the really quick response time of the representatives getting back and the availability of the schedule. Also, the frequent advertisements put their name out there towards the front of everybody's memory. The designer's expertise was helpful and there were some value-added types of suggestions that were helpful and beneficial in the end. The installation was on time and properly completed. Took longer than anticipated because the designer actually forgot to account for one existing condition during their initial assessment, but it wasn't anything that the installer couldn't deal with. It was fine and anticipated for by the installer but lengthened the installation by a couple of hours. The installer was accommodating, dealt with the surprise, and it wasn't a huge deal. It was overall, a very satisfactory install and I'd recommend Closet World.
Reviewed March 25, 2017
We saw what Closet World did for our neighbors and it was good. Then we decided to go with them because of their prices and quality of their product. We got one closet from them and it was very good interacting with the designer. The installation team came to my home and installed the closet in the bedroom. They finished it in one day, and we were happy. We ordered again the shelves and they brought it and installed it again. The work they've done was perfect.
Reviewed March 24, 2017
The Closet World designer was really nice and the installer was great. He was polite and I had him install two closets. However, he didn't install what I wanted because he didn't read the certain thing that the manufacturer meant and he didn't hear the measurements. He would have had to cut the measurements down a little bit. I wanted them smaller from the top down. They then called me immediately and were willing to come back out and take care of the issue. But by that time, I didn't want the hassle and I can deal with them. Other than that, everything went well and I'm content with what I got.
Reviewed March 24, 2017
We had shelves and clothes rods installed by Closet World in our master bedroom, and it was good quality work. It has a light there that's lighting up the space. The designer we worked with was very helpful and friendly. She gave us all kinds of good advice on what would work for the area. Closet World was really easy to get a hold of. Their installers got there on time and cleaned up when everything was done. They were very straightforward and everything was done to schedule. We had a very positive experience with Closet World.
Reviewed March 23, 2017
My wife called Closet World and the discussions that she had, she seemed to be more of a favorite than some of the others. The installer was really a nice guy and easy to get along with. He took our suggestions, altered it a little bit and it came out pretty nice.
Reviewed March 23, 2017
I got great experience using Closet World. I went with them based from my previous experience with them, and I like the quality of the work and it's durable. I didn't have any problems with the installation and they actually even modified a door for like a closet that I decided not put in there. I've already recommended them to my parents.
Reviewed March 22, 2017
I got quotes from Closet World and California Closets and it seemed like it was about the same value worth for what you get. However, there was a significant difference in the price between them, so I went with Closet World. Also, they were really fast. Their turnaround from designs to install was barely two weeks. California Closets would take almost a two-month time before they could do the installation. I had Closet World install a walk-in closet in my master bedroom. The Closet World designer was very nice and helpful. She was very knowledgeable and had been in the business a long time even before she joined Closet World. So, she was very much a pleasure to work with. I had drawn up one contract with her and ended up canceling it so that I could do some more research. And then I came back and used her as my same designer in the long run and drew up a new kind of design and contract with her. It was totally awesome.
The first installation went very well. They slightly fudged one part of it. We updated to do slow-closing drawers, and that installer didn't put those in the first day. Unfortunately, I didn't try to use the doors or drawers and he already had left. So, then I reached out that same night back to Closet World. They picked up immediately and let me know that I really had to talk to the install supervisor. I was able to talk to him the next day. He called me. He was not the most pleasant person about it. He more or less accused me of not having paid for the upgrade. He said that there was no box checked for the slow-closing drawers-sliders and told me that he needed to talk to my designer before he could approve sending someone out to change it. Then he never even called me back.
Two days later, I ended up making some review online, and then I finally got someone to call me and tell me that they would immediately send out an additional installer to switch out for the tracks and agreed with me that I had paid for that. All in all, the installation guys that came out here were totally great and really nice. It was the supervisor that was a little bit of a prick. Now, everything is as I ordered it, and I ended up with what I wanted.
Reviewed March 22, 2017
I used Closet World when I lived in Santa Clarita. Their salesperson was very sweet and helpful, and I like the way she handled things, asking me "Have you thought about this and what about that?" And telling me, "Don't forget this." We had an office in our house and we have a lot of collector's books, so we had one wall done for that and then a storage underneath those. And then another side for two desks and cabinets. Their installers did what they were supposed to do, and they showed up the next day and finished. Overall, I'm very happy. And I would recommend them to a friend.
Reviewed March 22, 2017
I had a closet installed by Closet World in our garage. Their product was of high quality and about the same price as those of other closet companies. Moreover, they had a 50% off deal which made the price worth it. The sales part was good and the lady rep was really nice. But the installation was a little harder. They scheduled a delivery day that I had to reschedule. Then they called me the day before the first delivery date, and I said I already rescheduled that. Then they were supposed to come one day, but they ended up being late. Worse yet, they never called until I called them, and they said, "Oh. We're running late."
They got there at 6:00 at night, but I told them that they cannot stay until 8 PM as I was leaving to go somewhere. So, we had to reschedule the delivery date again. That was a pain and they weren't very easy to deal with on that. I told them, "All you have to do is call and tell me you're going to be late." But apart from this, everything else was good. The guys who installed the closet were great. They came in and put the closet in, and everything's working and looking nice. They also cleaned up after themselves.
Reviewed March 21, 2017
Closet World's salesperson was on time, very thorough, and detailed. She gave us three options that we liked and the timeframe fit for us, so we went with them. My client and I chose the second option they offered, which was a cabinetry with different colored wood on the top. Their designer was quite tolerant, good and very nice. She walked us through the closets. The installation guy arrived on time and finished it on time. It was really smooth. I asked him to give me an hour’s heads up so that I could be there at the site and he was good enough to call so I was not there waiting all day for him. My client is good, too, because I didn’t hear anything about the closet so far. She seems happy.
Reviewed March 21, 2017
Closet World offered us more services for a lesser price, so we went with them. We had them install a dresser, and then all that pulls for the clothes and some shelving. Everything was on time and properly completed, and we had wonderful interactions with the installer. Overall, we're very happy.
Reviewed March 20, 2017
We used Closet World before. I called a few different places for a quote and to see the timeline and Closet World's timeline fit into what we needed, so we used them again. This time, we had a reach-in closet installed in one of our Division Chief’s office. The process of getting things started up until the installation went fine. First, I went online and somebody contacted me and asked me what I was looking for. They sent somebody in to get some dimensions and to check out the office space. They had switched offices so our Division Chief was wanting the same kind of reach-in that he had in his other office. So, we just mirrored what he had in there and then picked the color that we wanted. There were only a couple of colors to choose from so we went with what matched the best in his office. The process went very clear. I told the designer the days that we were hoping to get it done and they went with one of those days.
The only thing is that, we paid half of it upfront on our credit card and then we had to pay the additional amount when they had left. We had to wait until they went back to the office for them to give us a receipt. I wish we could have gotten that once the work was completed and before they left. Other than that, everything went really well.
Reviewed March 20, 2017
We did an in-home consultation with the rep from Closet World and we appreciated the time that the person spent. We also considered another option through The Container Store, so we went back and forth a bit. But since Closet World gave us a slightly discounted price, we decided to do our pantry with them. We talked with their designer while she was here and then we emailed a little bit to make sure we were okay with the things that we chose. However, our installation experience was not the best.
There was a note in the file to schedule installation for the morning, but then I received a call the day before telling me it was in the afternoon. They then saw the note but they couldn’t do anything about it at that point. I also asked for a thirty-minute notice, but they just called and told me that they were here at my door. And so, they had to wait until I could get here. Also, the people didn’t really interact much with me or give me any indication of how things were going. They were gruff and didn’t communicate that much.