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Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Visit www.closetworld.com
Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    How do I know I can trust these reviews about Closet World?
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    Page 19 Reviews 2475 - 2625
    Verified purchase
    Customer Service

    Reviewed Jan. 16, 2017

    I had Closet World put in cabinets and a desk in my laundry room. But then something was spilled on the top of my dryer. Even though they had the dryer protected and had a padding on it, for some reason, the spill went through. But we got it taken care of. They did a great job and they took responsibility. The installers were also very good and nobody tried to hide anything. Accidents happen but the way they handled it was exactly how I would expect them to and I appreciate it. They sent me the check and reimbursed me. Their customer service was excellent and I highly recommended them.

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    Installation & SetupStaff

    Reviewed Jan. 15, 2017

    We already had California Closets but when we moved to our new home, our Neighbor that's across the street said that they use Closet World to expand some other closets. So we went there, compared them and we had them install my wife's walk-in master closet. The designer was pretty knowledgeable. Though, she left out the idea, which didn't occur to me, that by building all of that, I wouldn't have a place to put a laundry basket. But I got it figured out. The guy who did the installation was great, although he had to come out twice and I still do have problems with two of the doors for the Stockholm drawers that just won't close. He just couldn't get them right and so I don't want to deal with it anymore. So, I have to manually close them. But I'd still use them again.

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    Installation & SetupPunctuality & Speed

    Reviewed Jan. 15, 2017

    Our neighbors had Closet World do an installation and we got them as well to do 2 closets for us. The designer was good. The installation team came a little late but it was because of where they were coming from and it wasn't a big deal at all. But I noticed that in my daughter's room, there's a piece of molding that goes down the side, but it's not attached to anything. It's only attached to where I installed some bracing. I already had Closet World to come back once to fix a couple of pieces of molding in our closet that were set there but weren't screwed in. They did what they could do to fix it.

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    Installation & SetupPricePunctuality & SpeedStaffProcess

    Reviewed Jan. 14, 2017

    We had a good experience with Closet World. Debbie was professional and nice, and David, the designer, listened to what we wanted. He drew a diagram, which we approved, and then we went through with the process. The installation was a little difficult, though. The first time they came out, they had the wrong measurements. So, they rescheduled us, but it was on a day that we couldn't do it. And then, they wanted to charge us for rescheduling, but eventually, they didn't. When the gentleman finally came out, he installed it and did a good job. It was good and it looked nice. He was also very efficient with time. He came out on a Saturday and the poor boy was overbooked. So, he could have used an assistant to help him out.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 14, 2017

    The designer of Closet World was amazing, but I had a little problem at first. When I called, the rep made the appointment ‘cause she knew I wanted to get it done quickly. I told her, "I’m going to a show tonight so they have to be here on time.” An hour and 15 minutes later, I called their office because nobody showed up, so I was a little upset. But she was very apologetic and we rescheduled it. The designer was on time and I loved her. I don't know if she was the first one that was supposed to be assigned to me or not but she was very easy to work with. She also gave me a great deal and had a vision of what I wanted.

    The installation was also an issue. I was at work and my sister was at home waiting for the installers. They were supposed to be there between 2 o’clock and 4 o’clock. When I called their office, they said, the driver will be there in 15 minutes. It must've been 8 o'clock by the time the installer showed up. When he got there, he was so nice and he's the sweetest guy. He felt bad because when he got to my house he’d come all the way from Irvine which is quite a haul in traffic. But if the company doesn’t plan for that then there’s no one to blame. Although the supervisor should have figured this one out.

    The installer was very professional. He's also efficient and made sure everything was tidy. He really did a beautiful job. He also left the extra little tabby things if I wanted to move my shelves around. And the supervisor did end up calling me the following weekend apologizing and he took full responsibility. As for the product, it is wonderful. I love my closet and it's very organized now. I'd recommend Closet World. Little issues here and there, but it all worked out.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Jan. 13, 2017

    I had a very good experience with Closet World. A friend of mine had redone his closet and gave me a recommendation for Maya, the consultant that I worked with at Closet World. I also looked at a number of other options including California Closets and The Container store, and they have a closet aspect to their place. I got four estimates but Closet World was by far within my budget compared to the others. I needed to do three closets and the California Closets came in at 17 grand. The Container Store wanted $8,000 for one closet and Closet World came in at 5 grand so I ended up using some of the designs from California Closets. I gave them to Maya, and she was very helpful in incorporating some of the ideas and still, the price was below the others. I then decided to go with Closet World and I really couldn't be happier with how it turned out.

    Maya came to my house on a Sunday and was really accommodating. The next day, she came back to give me the design plans. It happened very quickly. Whereas, the California Closet person took three weeks and I didn't have that much time. The installation was on time. But when I ordered a few more shelves, it took a little more time than I expected. The guy who installed did half of it one day. And then, he was supposed to come back the next day, but didn't. That was one part that I wasn't totally happy about, but it really didn't affect us too much because my house is being remodeled. Eventually, he finished it all. Although there is a part in one of the closets that don't fit perfectly. So, I have to ask my contractor to put a trim to make it look okay, but it's such a minor detail that it's nothing. In fact, I've already recommended Maya.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Jan. 13, 2017

    I heard something about Closet World from a friend and they also happened to open up a facility next door to where my husband works. After I went online and looked at their reviews, I had them do closets and desk and room organizers for three rooms and an office in our home. The designer who came in for the quote and the design was very good. And they did exactly what they said they were gonna come and do. The gentleman who came to do the installation had some good ideas to make the unit even a little more effective and attractive. He made those changes, put drawers in instead of just shelves, and it's been very good. It was also supposed to go a full two days but it went a day and a half. They ran ahead of schedule.

    We also needed some extra shelves and my husband went to the facility to get them. They told us they'd be about $10 a shelf but they ended up giving us the shelves. So that was a nice gesture on their part. It's been a very good experience with Closet World and I have recommended them to friends since then. They were effective and worth my money.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 12, 2017

    I had Closet World do my closet almost 10 years ago. This time I had them do closets, double-hangs, and shelves. The closets were for the bedroom and for the hallway. The designer was very nice and friendly. She was really thorough and measured all the potential rooms that I wanted work to be done. We prioritized on what needed to be done immediately versus those that I can do over the long-term. The installer was really professional. He did the work fast and was very clean. He was also good about recommending some stuff.

    Closet World's price was very competitive. They gave me the 40% that was advertised. Also, because I was a repeat customer, there was an additional discount given. That was a nice touch. I was familiar with the product so I already knew what I was going to expect, and I'm happy with what I received. I have a couple of other closets that I need be done. It's really just a matter of budget and trying to get that done in a timely manner.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 12, 2017

    A lady at work referred Closet World. My experience with them has been excellent. The lady who did the design was really good. She knew exactly what I wanted. The installation was delayed though. They had one job took longer than the other. So, they pushed it back a little bit, but it was done on time and the person showed up on time.

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    Reviewed Jan. 11, 2017

    The Closet World sales rep designed a closet that had an existing entry to the closet at one end of the closet. This entry was at the left side of the closet wall and had a dimension of 29", and the hanging area was to the left of that and had a dimension of 13". I take the responsibility for not recognizing that the clothing would be hang 11" into the walk way which left an walking opening of 18"? The smallest walking opening I am aware of is 24". At 18" the clothing, if hung in this location, would constantly be knocked to the floor.

    When I contacted the Closet World area manager and explained the condition he asked me to solve the condition? And when I suggested that the company provide shelving in place of the hanging area, he said that they would be happy to do that and that I would be responsible the cost of those shelves, and said that they were not at fault since I accepted the drawings. Closet World apparently has no customer satisfaction policy?? I am going to write our area BBB and local newspaper, suggesting buyers beware.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 11, 2017

    The Closet World designer was fantastic. The installation team was on time, knowledgeable and courteous. Everything was done right and completed. I would recommend Closet World to other people.

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    Punctuality & Speed

    Reviewed Jan. 11, 2017

    We researched pricing and chose Closet World. Their designer was fast and professional. We first had their installers do one side of a closet then we had to get them back out and do three more shelving units in some offices and another closet afterward. Their installers were clean and quick. Closet World did really good work.

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    Installation & SetupPriceStaff

    Reviewed Jan. 10, 2017

    Closet World was really good. We've used them before in our other home when we had a house fire and had to get the closet organized. This second time, we had them install an island in the middle of the closet. And, I'm gonna be using them again in another house for another closet. The designer that came over recently for the redesign was very good and really thorough even if we haven't finished yet. Everybody’s been really nice. Both of my installation experiences have been very good, too and I hope the third one goes as well. I’ve been very satisfied with the work though their prices are outrageously expensive. But I would definitely recommend the company if others can't build and organize. Closet World is, by far, at the top of their game.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Jan. 10, 2017

    I've had the worst experience in my life with Closet World. Poor customer service. Initially, the person came and made the measurements. When they came to install, it wasn’t what I was expecting. I know I signed the paper but I didn’t measure myself. I trusted the person who was doing it for me. Prior to installment, I said that it was not what I wanted, that it was the wrong size and not what I expected. So, they stopped the installation halfway. I said, “Why don’t you resolve with the manager this matter so we can either demolish, take it back, and bring the new one?” I called the manager and tried to resolve the matter. He said no, that if I wanted a different product I had to pay more. I said, “Sir, this is my budget. I can’t pay more. This is what I agreed with this lady. It’s her fault she did the wrong measurements.”

    I said, “You know what? Why don’t you come and take it out? I don’t want you. I know I put a down payment. I don’t want that money. I’m not gonna pay the rest of the money.” So they started threatening me saying they're gonna ruin my credit if I don’t pay the full amount. I had to call people to come and demolish it so I can use my bedroom. Every part was sitting in that bedroom and the work wasn’t complete. They wanted me to pay the balance before they would send anyone else. The way they handled the situation was so poor. I wasn’t expecting the poor quality products initially. It cost me $3000 for one simple closet plus I had to pay close to $300 for people to come and take out that closet.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 9, 2017

    It's excellent with Closet World. Their product has a good quality. It was good too with the Closet World designer and the installation was excellent. They finished it on time. I would recommend Closet World to other people.

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    Installation & Setup

    Reviewed Jan. 9, 2017

    Closet World installed the closet systems and cabinets in our garage, and these products have fine quality. Everything was good. We're really happy and very satisfied with Closet World. I would recommend them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 8, 2017

    Closet World has been installing a lot of cabinets, closets and office desk at my home for the last three months. Designer was not detail-oriented and didn’t give a good view when asked "what if I put this?" The installation experience was very painful and not smooth. It was a very unprofessional crew that comes to the house and screws things up. Closet World sent in people who cannot communicate properly and are very rude. They use restrooms, make these dirty and then go away. And there’s no protocol. It's horrible, very pathetic and a very rural kind of mindset of the company. I had paid the money and then I'm getting work done as if I'm the principal and they're the students. It’s a very bad experience I had. There’s only one person there called Wayne who’s at least reasonable, he addressed all the concerns and took care of it. If he was not there, it could have been a disaster.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 8, 2017

    Closet World has done closets for me before so I decided to get a standard closet from them for a baby's room. We requested for the same designer who did our previous closet. Installation was okay. The gentleman was very nice, but some mistakes happened, but were not the installation guy's fault. He doesn’t have the right stuff so he had to come back again. He was doing his work outside on the driveway and then it got dark because he came late after his previous installation work took longer. And the next morning, I would see the nails all over our driveway. I was like "those are nails, and I don't want those in my tire". We're also the ones who did the cleaning after.

    Another thing was that Closet World doesn't call ahead of time to tell me what time they're coming. For someone who works full time, that's hard to work around and schedule. Then, every time I've had a closet installed, the installation person was late. So, I'll schedule a whole day off work, then they would call the day before and tell me they'll be coming between 2:00 and 5:00 then they would show up at 3:00. They wait too long to tell me when they'll be coming so the scheduling was a little frustrating. They would also give a window because their first installation before me usually takes longer than expected and I've that happened multiple times. But as for the quality of their product, it's great.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 7, 2017

    I had used Closet World in the past and recently had the master closet installed through them. The designer was very helpful. The installation guy was on-time but the only thing was that he wasn't very friendly. He introduced himself, came in, and said, "I'm here to do your installation, review this, sign this." He was not rude but didn't seem to have a positive attitude, and has no personality. But everything was fine as he did a nice job.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2017

    I went with Closet World because of the discount and it has been a simple, quick and easy experience so far. This is my second installation actually with them. The first one was an actual closet for a walk-in closet in the master bedroom. The second one were garage cabinets for a utility room. I had a design in mind and the designer went off of that and had everything laid in its pieces. She was wonderful and walked us through everything. The only thing that we were disappointed with was that the countertop we wanted was a stainless steel of some sort, but it was no longer being manufactured. But the product was wonderful and we love it. Anytime I’ll need something else, I’ll be sure to call them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 6, 2017

    My cousin had Closet World do her closet 10 years ago. I also had them do two closets and a pantry. It was the most basic white and I had a jewelry drawer in both of them. Their people called and told me that they were going to schedule the installation within the two-hour time frame, which they did. My husband was the one who was there at the house when the installers came and there was a language barrier as he doesn't speak enough English. One guy called me on the phone and wanted to get the okay to remove the baseboards. I told him to do whatever was needed to do to put the closet in. He installed the closets.

    But then my nephew called me because he had said that there was no jewelry drawer. I talked to the installer about this but he said he didn't have the parts for the jewelry drawer and it wasn't on his thing. I had my nephew show him the drawing that I signed and he said he'll take pictures, talk to his manager, and they were going to have to call me.

    When I got home, I looked at my nephew's closet and his came out good. However, when I went to mine, it wasn't what I had asked for. There were supposed to be two things where I could hang on the left-hand side because the person that came out knew that I had a basement in my closet and we lift up the handle and it goes against the wall. She knew that she couldn't put certain things there so she had made it where there were two bars where I could put clothes but there was only one and I got upset. The installation was off. There were holes in places that didn't go together.

    I went to the pantry and the other guy explained to me that they couldn't put everything all the way to line up because of how the wall was and how it was made. I said that was fine and called the manager. I explained to him that the jewelry drawers were not included and I asked if he was going to come out. He said he'll have someone come out. I asked how long it was going to take as I already waited three weeks. The call was made Tuesday and he said that he'll have someone out on Friday. I told him it should be between 4:00 and 6:00 which he said was fine.

    A person called me to tell me that I had an appointment on Monday and I said it was on Friday. She said she didn't have me down for Friday so I talked to the manager again. He said it was going to have to be next week as they didn't have the parts, but it'll be the top priority. He called me again and I asked for some type of credit because I spent $5,000 on the closets and they were still not done correctly. I was told that they don't usually give credits. I told him I needed something because he told me Friday for the next appointment. He said he was going to send somebody out and again told me the date and time.

    The second guy came out and told me that the work wasn't done correctly, that the guy who did it before did a horrible job and he was going to try to fix it. I was there this time. He was able to put the second bar like the picture showed and fix it enough to be straight. He said that if I was not happy with the straightness then he will be back and let them know so they can do it again. I had to leave but my mother-in-law was there. Luckily, he spoke Spanish so it was good and then she showed me pictures. He put the jewelry drawers in and did a very good job 'cause he explained things to me. I love him. He took his time and tried to fix what was done.

    I called the manager and he said he was going to give me a $100 credit and another $100 because he had to cancel and re-schedule. He wanted to make me happy. I wanted to do my laundry room but I wasn't going to go with Closet World again. The manager said that was fine. Overall, the experience was horrible. I'm happy that I have the closet but I had to go through all that trouble. To go back and forth is not something that I would do again.

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    Installation & SetupStaff

    Reviewed Jan. 6, 2017

    I had a closet for my extra bedroom done by Closet World and I had a very positive experience with their designer that came out. The installation team was also very good and knew exactly what they were doing. I've recommended them to several friends.

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    Punctuality & SpeedStaff

    Reviewed Jan. 5, 2017

    I checked out different closet companies and had 4 estimates. I tried to look for something cheaper and better and went with Closet World. I got shelving in the garage made and it looks good to me right now. However, I had some major issues with their designer. She made something different than supposed to be. And the installers came here and then they reordered the whole product and came back the next week. They resolved the problem later on and got everything completed although a little late because they needed to redo again all the other stuff because something's not right. But the installers were really good and friendly.

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    Installation & SetupPunctuality & Speed

    Reviewed Jan. 5, 2017

    I had some closets done upstairs by Closet World. They set up the appointment and I had to extend it because I had to rip my garage apart. There was something with the closet upstairs and I had to redo the walls. The installation team knew what they were doing and they were also quick and efficient.

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    Installation & SetupPunctuality & Speed

    Reviewed Jan. 4, 2017

    We've used Closet World many times in the past on various houses and were pleased with what they've done. We had three closets redone. We had storage units put in the laundry room, in the garage and we had put an upper cabinet over a drop-down area. The designer was fine but we weren't specific when we were working with them. There was a little bit of confusion about a jewelry tray that we had in the master closet and the baskets for dirty clothes that went into the master closet but it got straightened out at the end. The jewelry tray that we put into the door in the master closet was mailed to us.

    Installation was okay but somebody picked up my tape measure and walked off with it. When I told them about it, they gave it back. They didn't clean up as well as I would have expected them to do. The installers were based in Hayward so they didn't show up until late morning. Having anything done like this is not a pleasant experience but it turned out fine.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 4, 2017

    I had two closets made by Closet World in two bedrooms and their designer seemed to be knowledgeable and polite. She was on time and really professional. I had a good experience with them. And it seemed to be price competitive. We'll probably have them back to take a look at the garage.

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    Installation & SetupPrice

    Reviewed Jan. 3, 2017

    I got a simple, tall closet from Closet World four months ago. They had some good pricing, and it was the main reason I made my purchase there. However, the measurement for the height of the closet was incorrect, so they had to get a smaller one and came back a few times to get it done. But I didn't have a problem with the installation crew. They were fine. Majority of the closet was done the first time around, but they came back twice. Once to bring the sliding doors, and then to fix some loose screws and other minor things.

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    Installation & Setup

    Reviewed Jan. 3, 2017

    I saw Closet World do the work. The designer was fine and installation was great. We had four closet drawers installed in the bedroom and the bars and the shoe area on the left. We also had cabinets put in the garage. Everything was finished and done in two days.

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    Reviewed Jan. 2, 2017

    Closet World installed their product in my garage a couple of months ago. The designer and the installers were all good, and everything was done the first go around. I have no complaints.

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    Customer ServicePriceStaff

    Reviewed Jan. 1, 2017

    Closet World’s been around for a long time. They did my garage at first and put cabinets on the wall. Then the second time, I had them put up some cabinets in my laundry room. The designer was great. But I wasn't too happy with the first set of cabinets they put up and that they didn’t wear things on their feet. They didn’t quite do what they were supposed to do the first time and when I mentioned it to the worker, he looked at me like, “Are you kidding me?” I took pictures of it, sent it to the designer and she apologized. She goes, “Well, I’ll send it to the person that does the building of the cabinets and the ordering of the cabinets.” The cabinets being messed up can be replaced but his attitude really bothered and irritated me. As a matter of fact, when they said they were going to come out and put the second cabinet up, they said, “We’re gonna send the same guy.” I go, “Don’t you dare.He is not welcome here.”

    I paid $1,000 which was expensive, but I knew them and that they do a good job. So, I was a little bit upset with them. But I gave them a second chance because I didn’t want closets once they're put up because there were way too many mistakes, like the back was cut short and I could see the bottom coming down. Also, part of the back of the board is showing my paint and how uneven it was. The second time they came out, they did a great job. The guy was nice but they need to wear stuff on their feet because I don’t know what they walked onto in other houses, and bringing in to my home. If someone would ask me to recommend them, I won't. When I have something else done, I’m not going to call them to do it for me. I’ll be calling somebody else. I'm dissatisfied with Closet World.

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    PriceStaff

    Reviewed Jan. 1, 2017

    I’m a builder for GreenTek and we've been using Closet World for 10 years now. We like their price and service. Their designers have been really nice and accommodating. They’re also pretty consistent. Everything went well with our experiences with them and we're pretty happy with how everything turned out.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 31, 2016

    I’m in a condo and one of my closets fell. I called California Closets but didn’t go with them. I then called Closet World and they had a person named Debbie come over. She was the designer and she made the closet in three parts. Each side was the hangers for the clothes and I told her I wanted a shorter width of the shelf and to put cubbyholes where I could put sweaters. Then we agreed with the price which was reasonable. Debbie rushed the closet for me, which was very nice but I fell ill and went in the hospital. So I was back and forth with Closet World. But they accommodated me before Christmas, which was very good.

    The installation guy was very nice. He came in, did his job and got out. In fact, when he was hanging up the things where to put the hangers on, it was too tall for me. I told him I'll have to step on a ladder, and he adjusted it right away. He knew what he was doing. Everything else was perfect including the installation. My only problem was I didn't get my cubbyholes. The design Debbie made wasn't right. Debbie put the shelves and not the cubbyholes and I was too sick when the installation team came. I just told them to go ahead and work on the closet.

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    Reviewed Dec. 31, 2016

    I called some companies but their response time was very slow and someone could not even find my house so I decided to choose Closet World. I had a closet installed several years ago in my entertainment center. It looks good and my friends who come here feels that it looks good too. I'm a returning customer and I'm waiting for another installation for my bedroom. However, I hope that the turnaround time would be quicker. For example, I had someone come to measure today and I need to wait for one month. They told me that average working time is three weeks. I wish I don't need to wait so long because when people want to have a closet that means they have a lot of things they want to put in. But generally, I'm very satisfied with Closet World. Their product looks nice and my friends agree. The installers are very patient and easy to communicate. After the installation, they try to clean out very well.

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    Reviewed Dec. 30, 2016

    A friend of mine who had some garage cupboards put in by Closet World told me about them and I had the same thing. I had four garage closets put in, and everything worked out fine. It took over a month to get them done. I would have liked it a little sooner than that but overall, I would still recommend Closet World.

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    Reviewed Dec. 30, 2016

    Closet World have the quickest install time over other closet companies so we got them to do four custom closets and a garage storage closet for us. In the beginning my contact with the designer were quite frequent. A little disappointed that there was no follow up especially since we had some issues and she told me that the installer would take care of it. We had come up with a couple of issues that would have been discovered when she was doing the measuring but unfortunately they were not. The guys had to come back another day because things had to be recut.

    I'm a fundraiser and our whole thing is follow up, follow up, follow up and I realized in sales it's different but I think to keep a customer engaged with the company and having Closet World be top of mind when we're ready to re-do other parts of our house, follow up is always nice. "How does it look? Are you happy with everything?" It doesn't have to be phone call. It could be an email. But just let us know that we were more than an address on the roster. It was still $5,000 so discount, no discount, whatever because I believe everybody has discounts and deals and the competition is really great and what makes a difference is customer service.

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    Reviewed Dec. 29, 2016

    Closet World was having a discount at around the same time that I was looking at doing some work on the master bedroom closet. There were wall units along both sides and another unit across the back. It's a combination of hanger bars, shelves, and cabinet with doors. The designer that came out here went through a lot of options with me, and I felt I had a lot of control over what was going on. I got what I was looking for and I got some good feedback for it. The installer was great, but there were two small pieces of metal missing that hold up one of the hanger bars. They sent me two male pieces so that didn't fix the problem. So I had to call two or three times before they sent me the right pieces. They were so slow but once I had the right pieces, it took me about 20 seconds to install both of them. It didn't require a big production. Now, I'm happy with it. If I had another closet to do, I would call them again.

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    Reviewed Dec. 29, 2016

    I had a garage cabinet built by Closet World last November and the installation crew that came out was good.

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    Reviewed Dec. 28, 2016

    I had cupboards in my garage, cabinets in my living room that I'm turning into a craft room, and a closet and a desk in my smaller craft room done by Closet World. The installers were great but they had to come back out because somebody made a mistake when they were building them. The guy put it up and it looked a little funny, so we got it taken care of and they did it very quickly. Everything's great and I'm happy.

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    Reviewed Dec. 28, 2016

    I was gonna go with Container Store but then my contractor said the quality is better with Closet World so I tried them. I had closets installed in every bedroom. And in my extra room, I got an extra wall-to-wall closet, so I can put my shoes on. The designer designed some stuff for me and it was last minute. I told him I had to get back in my house and that he should go for it. But the design that he made for one of the bedrooms wasn’t feasible. When the installer came to put it in, it didn’t fit and it bulged. So he called his manager and they were like, “We just have to come out another day and fix it.”

    The installer took that upon himself and said, “If I change this a little bit, if it's okay with you, then we don’t have to come out.” And he redesigned it and it was amazing. I was so grateful to him taking it upon himself because he wouldn't have to take extra hours and come back out again. However, we had a few cases that they didn’t have enough material for, so they said that they would come back and install, which they did. But they still missed one piece that they have not installed, but other than that, we're truly happy overall. They were really amazing. They got it done, there was no goofing around, and they were out of there. I would use Closet World again.

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    Reviewed Dec. 27, 2016

    I had people from a number of companies come out, and the rep from Closet World seemed to work better with my wife. He was nice and informative, and had a good idea of what we wanted, so we ended up going with them. The installer came, knocked the job out, and left. He was quick and knew what he was doing. We had some cabinets and a small closet installed. It wasn't a big project, but it still cost a couple thousand dollars. But overall, the experience was short, sweet, and to the point.

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    Reviewed Dec. 27, 2016

    Closet World installed a closet in my home recently. I got the cedar lining and it would have been nice for them to explain to me that it was a very short sheet and where it should be within the closet. I'm not happy because it's not where my clothes are. It's more where my shoes should be. Then I forgot to order something so when I called back to see about checking into it, it took a couple of weeks to get a refund. But other than that, everything else was good. They were on time and they made sure I knew what time they were coming. I'd recommend them.

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    Reviewed Dec. 26, 2016

    Closet World was having a sale and we had them install a basic closet in the garage. Everything was good with the installers. The only thing that I didn’t like was since they don’t have a key, I told them to push the garage door button and hurry out of the garage. Instead of doing that, they closed the garage door and then left the door on the side open.

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    Reviewed Dec. 26, 2016

    Closet World did an installation in my garage and it turned out beautiful. The designer was great, and the installers were even better. They were around all day, so we had more interactions with them. It was a great experience and we would recommend them highly.

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    Reviewed Dec. 25, 2016

    The Closet World designer was great. I got an appointment by phone then the designer called me and we had a mutual time and she fixed everything for us. The installers came right when they're supposed to. They weren't able to finish on the same day but they explained to us what the problem was and they fixed it the next day. Overall, their service is excellent. I will definitely use them again.

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    Reviewed Dec. 25, 2016

    I had my walk-in closet in my master bedroom, some drawers and the hanging closet space installed by Closet World. The designer was a little flaky but she was all right. She is like a free-spirit type of person and didn’t have all of her stuff with her so I had to wait while she went and got some other new papers because I guess they changed contracts. And she smoked, which I didn’t appreciate.

    They only sent one person to do the installation and he was so slow. I was there from 1:30 until 6:00 that night. I had an appointment at Kaiser that I was supposed to go over to at 5:50 and I was late for that because he was so slow. And when he took out the old closet stuff, he messed up the wall. I got pictures of the damage he did. I called Closet World about that and they sent the same guy back out. He adjusted the drawers because he ran out of time and wasn’t able to do that on the first time he came out. I have other closets in my house but I won’t be using Closet World.

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    Reviewed Dec. 24, 2016

    We’ve had a friend who had a good experience with Closet World and we took her word for it so we went with Closet World too. But the cabinets and desks, which Closet World installed in our garage and office, were much lower quality than what we were sold initially. The office furniture was garage quality and the customer service was terrible. The salesperson or designer was definitely a good saleswoman and sold us a bill of goods about how high the quality of their product and we believed her but then she never followed through with customer service when things went wrong. She kept blaming on other people, and wasn't there for us. For the amount of money that we paid for it, the product was not even close to the price tag. And the installation team had to come out three times to reinstall because they installed scratched merchandise and didn't put it in right and it was a mess. It was very time consuming and frustrating. We will never use them again.

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    Reviewed Dec. 24, 2016

    I went online to see who were the top companies, and Closet World was one of them so I contacted them. I took out two little closets that came from IKEA and put in a whole wall of closets. And then, after Closet World was done with their job, I had them mirrored by a mirror company. So, now my whole wall is mirrors and I just press and they open up. On the bottom, there's also a drawer. I'm in a studio so putting the mirrors on it doubles the size of my studio. David, my designer, was fabulous and the installers were perfect. We're all good and finished. Closet World was great.

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    Reviewed Dec. 23, 2016

    We had done a design in our old house so when we moved into the new one, we knew what we wanted and the process with Closet World was almost a repeat and it was perfect. The gentleman who came out was very friendly, talented, and competent. We scratched his design out and when he came in, it was perfect. We liked it so much that we did our garage after we did our inside. We recommend them.

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    Reviewed Dec. 20, 2016

    The designer original gave a description and measured and reviewed options with us. The installer came and had the wrong measurements that he claimed were given to him from the factory (documents show hers and the ones he had). The installer's manager Randy gave us nothing but issues on rescheduling and fixing the solution for over two hours via by phone until we spoke to a DM Steve for Southern California, more issues with setting up proper closet setting and how they can't accommodate us in a fashionable manner nor willing to accommodate us for time loss and another day gone from mistakes made by their company and measuring and communication originally. Do not use this company as they are not professional nor do they have the capacity and knowledge to understand customer service.

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    Reviewed Dec. 20, 2016

    I had the interior part of the closet at my house done by Closet World. They measured it up and put the closet hanger and some shelves inside it. They were referred to me by my brother and I decided to go with them because of the price and quality of their work. The designer who came out was very knowledgeable, friendly, and professional. He gave me a lot of different options so we were able to narrow it down and the installation went great. Overall, they were very understanding and they provided great customer service.

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    Reviewed Dec. 19, 2016

    I had Closet World install a closet where my walk-in closet was. The Closet World designer was good. I wasn’t home when they came to install. I was in Connecticut, and when I came back, I found out that there’s no backing to this thing. It’s going straight to the wall. I don't have issues with it as long as it stays up but I don’t see how it’s sturdy without a backing to it. Also, I had to paint where they removed my old closet and around the stuff that they installed.

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    Reviewed Dec. 19, 2016

    I've used Closet World before and we're modifying an existing closet they installed originally. The lady estimator who did the measuring drew it up, gave me a price. When the installer came out, everything was completely wrong. The installer, because he was just good at his job, took the existing stuff. I asked the estimator if we can just take the existing closet back apart and trim it and then put it back in because it was just an inch too big after we did some modification to the floor. She said, 'no', and we can use the side panels but not the rest of the stuff. My client approved it so I said we could get ahead, do the new shelves and use the old panel. Everything came out wrong because it was too big than the new stuff that came out and we already paid $300 or $380. The guy said he could cut down the old stuff and it will be fine. So he trimmed them down, put it back together and it looked great.

    No one ever got a hold of me about settling on what the payment would be because it wasn't the original estimate. A month later I get a phone call from someone saying I still owe $500 to Closet World. I replied that I don't owe them money because the job really wasn't done as planned. I was told that a supervisor and the installer would get back to me but it's been several weeks and no one has gotten back to me.

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    Reviewed Dec. 19, 2016

    I had a terrible experience with Closet World. They came out to do some installation for our garage cabinets and a cabinet for my bathroom. But the salesman's measurements were incorrect so it was wrong when they were installed. I wanted to have it corrected, but the company would only do so if I would pay the additional $200 because they didn't want to be off the cost of the cabinet. It was the salesman's mistake so I thought they should stand behind their work.

    It was a cabinet to go over a toilet in our potty room and it's so high that I had to use a stool to reach it. They were also supposed to have knobs, but they put the wrong pull bars on them, like the ones in the garage which were not supposed to be what went in the bathroom. Then the other day, I was putting something away in one of the garage cabinets and realized that there's a big gouge in the back panel of the cabinets because it was obviously patched poorly. Again, the company would not stand behind it. I would not recommend them to anyone.

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    Reviewed Dec. 18, 2016

    We've had Closet World do in our new home the same type of work for a home that we've had for over 50 years in Mountainview, California. The designer was good. The designing was good too, and so was everything else. But one of the doors to the closet had some black spots on it and they have to replace that. Also, they didn't finish one place because it was bare wood and it looked like pressed wood. It needs to be covered. And then they never finished drawing a hole so that I can bring the wires up to my computer

    They were supposed to finish everything on our agreed schedule but they never showed up. We're very disappointed that they didn't let us know earlier. They never called us until the very last minute when they were supposed to come. They said their men were sick. I wish they called earlier so that we didn't have to move everything out. We have moved everything around so they could go ahead and finish up the work, but they rescheduled us for the same time on another day. If again they can't come that day, I hope they call us a day before.

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    Reviewed Dec. 18, 2016

    I called a couple of vendors and, initially, I was hesitant to go with Closet World but then I got some discount and I finally thought I'd do it. I had closets installed in my 3-bedrooms and lobby. Initially, I was happy with the designer but eventually, she was not helpful. It didn't turn out good because the installer came and broke my wall, and I had to obtain my contractor to fix it. It was a lot of hassle and I have a small baby. A lot of things happened, with the designer, and there was a lot of fighting with their supervisors and I escalated it. They said they were not going to reimburse it. In the end I had the wall fixed and they reimbursed me but I was not happy the entire month and had to go through a lot of stress. It was not well planned nor well done.

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    Reviewed Dec. 17, 2016

    We have two closets installed by Closet World at our residence. The designer who came was helpful and professional. The installation team was helpful as well. It took them three hours to install it and I didn't need any followup appointments after that.

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    Reviewed Dec. 17, 2016

    I had Closet World install closet organizers in the three bedrooms and I had no problems with the installation. There was a little delay on them, but other than that, it went good. I would recommend Closet World.

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    Reviewed Dec. 17, 2016

    Closet World had better pricing and they seemed more professional. The people at Closet World were very good. First of all, they asked me what I wanted. I gave them the idea. They asked me basic questions, and gave me suggestions based on my needs. What they drew was what I envisioned. The installation process on both times that I used them was great. It was fast, efficient, and clean. Overall, they did a good job.

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    Reviewed Dec. 16, 2016

    I had the walk-in closet in my master bedroom done by Closet World and it cost me about $4,800, which was the discounted price from $6,500. It originally had just one shelf with the bar that goes around the room which they removed that and then they put in the floor to ceiling double hanging storage with storage cubbies. Also there's a bank of drawers for socks and underwear. The design process was really good. It's a lengthy process, but I appreciate that it was well laid out and drawn and we could really visualize what we were going to get. The designer was able to put what we wanted into the design plan.

    I had contacted them several months before I needed the product installed because I was having the house built. Once I had closed on the house, I had them come back to make sure that everything that they had taken from the model home was accurate to my home. But when the paperwork was turned in they said it would take two weeks out from install. So I started kind of contacting them and a week had passed but I hadn't heard anything. I kept calling them, but I was not getting any response. When I finally got a hold of them, they said they were going to install it on the next month. I told them that it would not work, but they were able to get through all that and get an earlier installation date that worked.

    The actual installation went well, but they had to come back to do two of my drawers because they were supposed to have divider trays in them. They're also coming back next week to replace a drawer because they cracked one when they installed the door pulls. Other than that, everything turned out well. The closet is beautiful and I'm happy with the product.

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    Reviewed Dec. 16, 2016

    I used Closet World in 2003 in my old house and I was happy with them back then that I decided to use them again. I went straight with them and had them do all closets in our four bedrooms. I got a good price and the designer who came to us was very professional. My wife loved her because she came three times to take the exact measurements and to double check which I liked. She was also courteous. I work in sales and I appreciate any good salesman. When she was overwhelming us with her effort, I went with the deal to please her. She worked very well with us and gave us the best deal.

    The installation was very professional. The people came on time and did all the work. The only negative about them was they left a lot of dust behind them in my driveway where they cut the wood. It stayed like that for two days until my gardener took care of it. I suggest that the installers have a broom clean and maybe get some water. They shouldn't leave anything like that. Other than that, I’m happy with the service. Everything was good from the beginning.

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    Reviewed Dec. 16, 2016

    I bought two closets from Closet World. The installer was able to jimmy it a little bit. We’re happy that it looks good and fine. He left two things for us to hook up by ourselves and one of those wasn’t working. I tried to get resolution on that and then no one ever returned any of my calls or my emails, which I’m still a little surprised too by the sales person because I liked her and she’s the one that sold it to me. Then I have two other closets that I wanted done and so I thought that they won’t get that business. But overall, it worked out okay.

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    Reviewed Dec. 15, 2016

    So far, I've used Closet World for three times now because of their price. They did a closet in my spare room recently. Their designer was great and their installation team were fantastic. The gentleman was very professional. He called me and told me when he was coming. He showed up on time and was extremely prompt which I so appreciated. He came in, did his work, was extremely clean and left. It went off without a hitch. It was fantastic. I let them know after the installation that I was very happy with my whole experience from the designer to the installer.

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    Reviewed Dec. 15, 2016

    I found 50 percent off from Closet World so I got a Master bedroom closet. The designer was very pleasant when she came to my home. She gave suggestion and was very knowledgeable. The delivery team left out a couple of shelves that I thought I was getting, but they delivered them right out right the next day. Everything was good.

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    Reviewed Dec. 15, 2016

    We were in a rush and didn't have time to price-match because we were finishing the construction of our home. We also didn't get estimates and just went with Closet World for the reputation we heard about. We were extremely displeased and upset with the designer. I would have liked to have been more thoroughly informed about what we were buying and the product that we were buying versus what she said we were getting in the booklet that they gave us. There's a huge booklet on the three different types of closets they offer. It's kind of like base then it goes more to a premium. But what was pointed out to us in the pictures was not what we were buying. I feel there was a complete bait-and-switch that happened and to the point where we looked up ConsumerAffairs and past legal issues that Closet World had encountered.

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    Reviewed Dec. 14, 2016

    The installation of closets in my master bedroom by Closet World went wonderful. It was scheduled two weeks out but they called me and asked if it was okay to do it a week earlier. I was good with it and I did all the tear down myself and painted the closet. I had it all ready for them when they came in. Though the work they did was expensive, I wanted to have my closet organized and I’m pretty happy with it. I also did have a guy from Closet World call and ask me how everything was going. He told me that I could come down to the showroom as they had other options that I could add to what I have right now. It was great experience and I didn’t have problems with them. I will recommend them to other people but I think they should have more advertisement.

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    Reviewed Dec. 14, 2016

    Closet World did a baby closet for me. The designer was very nice, sweet and very open-minded about what I wanted. However, I didn't like that she took the measurements wrong. It kind of changed the layout of my closet but in the end, I'm happy with how the closet came out. And since they messed up on the measurements, they took out $100 off of my total.

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    Reviewed Dec. 14, 2016

    I wish we had more closets so I can do more business with Closet World. We’ve been using them and we've done four closets now. Our interactions with the designer were always good and the installation is good, quick, and clean.

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    Reviewed Dec. 13, 2016

    I got estimates from other companies and Closet World had the best price. Recently I got an organizer in my garage and the designer who helped us was great. This is the third project she did for us. The installers were great as well. They were on-time and they completed the job as they said they would.

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    Reviewed Dec. 13, 2016

    My experience with Closet World was all good. They were much cheaper, much affordable compared to their competitors and it's the same stuff. We did both closets in our master bedroom recently. Their designer was punctual and everything went along smoothly. Their installation team did a good job as well. I'm pleased that they showed up on time and were done when they said they would be.

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    Reviewed Dec. 12, 2016

    I saw an ad for Closet World and I didn’t go looking any further so I went with them to install a closet. The experience has been fine and they were very efficient, did a nice job, and cleaned up the mess. The closet looks great and if I needed another closet, I’d call them again.

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    Reviewed Dec. 12, 2016

    A friend of mine referred Closet World to me. They did two little setups and two small closets for me. They handled themselves very well and the installer was very good. I was very happy with the outcome.

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    Reviewed Dec. 12, 2016

    I had originally signed up with Closet World for a lot more, but I reduced it. The person I worked with was out of the country. So she had given me a heads up and the name of her manager. But the manager was so busy and she talked to me once. In the meantime, I finally got the order. But they sent the wrong color because the salesperson didn't do the order properly. So they had to redo everything. And I finally got it. Then, when the rep came back from her vacation three weeks later, she was really pissed because she had lost the commission. It was very unprofessional. And in any event, the installation people were great. But it ended up they charged me the amount from the original, which could take several phone calls to try to get it resolved. I've never gotten the final paperwork on what's being financed . Overall, I had a good experience but still having some billing issues with them.

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    Reviewed Dec. 12, 2016

    We had a master closet installed in our home. I converted a sun room into my master closet. Our Closet World designer was very nice, very thorough and she made good recommendation. However, installation took longer than expected because some parts were missing. The installer had to go back to the warehouse to get parts and then came back to complete it. It was great for the price so I'm very happy. And, I love showing off my new closet to everybody.

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    Reviewed Dec. 11, 2016

    We had two regular bedroom closets done by Closet World. The designers were very good and professional. I had two different designers for two different occasions, and they both did a really great job. However, there was one thing where one designer said both sides of the closet could be reversed but when they came to install it, they said they couldn't because they're millimeters off. They fixed that, though. They ended up giving me a little free shelving so that I'm able to reverse it. They were really good about fixing the issues that we had. We had other issues along the way, but they always made it better.

    Closet World showed up on time with a narrow window but I didn't have the best installation experience. During the first installation, the installers were very friendly. The guy was unloading his truck and it was a beautiful sunny day, then randomly, it started to rain, getting the closet outside in the driveway wet all over. He had to re-pack and said he couldn't install it as its wet so he will just come back. Two weeks later, they came back and installed it but did so incorrectly. It was a different guy and a few things were off. They had to come back a third time and then threw in free moldings for me because of that. Then they forgot the belt hanger so they came back a fourth time. There were a few mix-ups, but they always made it better.

    For the second installation, they had to come back twice. The first time, we were going over the design as they were installing it, when the installer said, "You have a 12-inch drawer." I said, "No, they're 10-inch." We looked at the pictures and he said, "You're right. They are 10-inch, but I have 12-inch ones in the truck. I'll have to come back with new drawers." So they came back a week later with new drawers. It was a pain but they were always very nice about it. And they said, "What can we throw in for free because of your trouble?"

    So I wasn't overly impressed by any of the experiences...but I like how my closets turned out, and I feel like I got a good deal. I probably could have gone with a more high-end company and had an easier experience, but it was fine. Overall, it was a good experience. I'm happy with the closets. They're wonderful. I would recommend them to a friend, with some caveat.

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    Reviewed Dec. 11, 2016

    I had another company come out and they were double the price so I chose to go with Closet World. Their designer was really nice. She worked with us quite well as far as making sure the closet we bought was what we wanted. There was an issue with my contractor because they took forever, and she helped us work through it. She was on top of it and kept us informed and nothing felt like we were bothering her.

    We got a very large walk-in master closet. The installers that put it together for us were pretty quick. They thought they were going to have to take another day longer because of some measurement mishap on behalf of my contractor, but they rectified it. I came home and I told them I was very pleased to finally see that there's a closet in there after all the confusion between my contractor and their lack of participation in the matter. But the installers were great and I thank them for not dragging it out. They came in, got the job done and were out. It was perfect.

    Overall, I'm very pleased with the closet and the experience wasn't as painful a task as is most stuff with construction can be, and I hope that Closet World continues to make the purchase enjoyable for everybody as I had.

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    Reviewed Dec. 11, 2016

    Closet World has 50% discount then which was very good so I got a closet installed in my home office. The designer came up with something that we liked. They installed it as promised, so it went smoothly.

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    Reviewed Dec. 10, 2016

    I had used Closet World previously in a different home and this time had them install their products in three of our bedrooms. We had the basic white in my kid's room and upgraded the color in our master bedroom. The designer was great. She came over and spent a few hours going over stuff and making suggestions. Everything worked out very well. One gentleman arrived, and did all of it in one day and he seemed very knowledgeable. It was good to go in a few hours. We had to order another rod, so they came out and delivered it.

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    Reviewed Dec. 10, 2016

    Closet World worked with us on a better price. I really liked the consultant that we worked with and for me, it comes down to the people that are representing the brand and the face of the business. I bought a master closet from them and it was probably one level above the lowest end quality. The designer came to my house and she was very professional. She drew out a template of what the closet could look like. She even invited us to the showroom, met us there, showed us the product, and made sure that we were happy with our choice. Then she called to follow up afterward and was very thorough. She did a great job. Also, the installation was fast and great. It was an excellent experience.

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    Reviewed Dec. 10, 2016

    Closet World has been offering some good deals recently. I had them install a walk-in closet. The designer was great and she came over. She was very professional, organized and familiar with the products. She didn't pester me for anything either. I had a really good experience with her. I needed them to accommodate my schedule which they did. They called me a week before to confirm the schedule and then again the day before the time window. And then the installers showed up and they were really nice, and were keeping everything clean. They made sure they put on something on their shoes. I asked them what they needed and they told me they just needed power. So my experience was good overall.

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    Reviewed Dec. 9, 2016

    I expected a good quality closet and Closet World had a good name. Their designer was good. But one of the issues that came up later in the design was that we found out that she missed a certain shelf. When the the person was installing it, we said that shelf should be there but the installer said there were no lines in the design so he couldn't give me the shelf. We were caught by surprise. I left a voicemail message and feedback to the person who did the install and he said he'd get back to me. He said they took the measurements but nobody bothered to respond once the installation was done. It was just a matter of four shelves which was not even $10, but now we have to take the measurement, go to Home Depot or Lowe's, and try to match the color and get it. So it was not a good experience in the end.

    Nobody even bothered to return the call. We are not designers so I did not realize what the two or three lines mean. He said there is a shelf line but there should be another line on top of the hanging line for another shelf. I signed on the design but it was so subtle that I would never know. In general, we like the entire closet except for the missing clothes line. And whenever my friends ask, I tell them to be very careful with those kinds of designers and Closet World because once they get the money, they really don't care.

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    Reviewed Dec. 9, 2016

    Closet World had a really good price compared to others. It was better than buying the closet and building it ourselves. I like how many options we had to choose from and that the products are customize-able. Their designer took a while to warm up to us but she did get more friendly. Her drawings were awesome. She drew what the products are gonna look like and how far they're going to be. It really helps to paint a picture and not just like put it on a piece of paper. She also had to do it several times and that's a good thing to help people know what exactly they wanted and to move forward with their purchase.

    There were some back and forth as to choosing another option for one of the countertops we chose and then having a price adjustment. I don't want to have to pay them $40 extra. I didn't want to think about it and told them to choose whatever. But the countertop ended up being discontinued and that's a few points off from Closet World.

    Also, the initial measurements taken by the designer were incorrect. The shelf that goes on the side of the garage is supposed to be floating with a six inch gap underneath so that it would be easy either clean put any kind of flooring underneath, but it ended up getting in the way of the garage opener. We had to modify it so there's only two inches from the bottom. I had no idea and just assumed that the designer was gonna take the proper measurements. It wasn't until the installation guys were already here that I knew we had to make adjustments. One of the installation guys called the designer and let her know what was happening but she never called back, so I was like "Let's just move forward with this. I don't want to have to reschedule." I'm not sure anymore how I'll put flooring underneath the closet, and that's another negative point.

    The guys who performed installation were really cool. One of them was very understanding, and I'm glad that he pointed the designer's error out prior to installation. He knew that if the closet was gonna be installed, we'll run into the issue later. I also got a call the week after asking if I got everything I needed. I'm satisfied with how things came out with Closet World.

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    Reviewed Dec. 9, 2016

    I had Closet World install shelving drawers in the closet. We had them do three bedrooms and one office. The designer came out, took measurements and also went back to our house and planned. She came up, presented the plans and we made a decision from there. She was knowledgeable. Then everything was as the installers said would be even though I wasn't at the location during the installation. They said it would take a day and they showed up on-time and worked. Everything was to our satisfaction. The whole deal was easy to process and Closet World's people did good work.

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    Reviewed Dec. 8, 2016

    I had called Closet World 10 years ago and got an estimate from them. But at that time, I wasn't ready to go ahead with the project, so I put it on hold. When I knew I was ready to do something, I just called them. My friend had used them as well and they did a good job. The girl worked well with me and gave me a really good deal. It's a large wall unit that has a lot of cabinets on the side. It also has file drawers, a desktop area, and bookshelves. I had it installed in my bedroom and I love it. The installers were very good. Their designer knew exactly what I wanted. We had it designed within an hour. She's really good. Then she told me to give her a call if I wanted to order some shelving in the future and we could order it through the company.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Dec. 8, 2016

    I used Closet World before to do a closet for me in Orange County. I went with them again and it's been a very good experience. I also had a quote from another closet company but I didn’t like them at all. The price was higher and even though the girl said she'll fix the quote at home then send it to me, I just thought, "Oh, the hell with that."

    The Closet World designer was great and then they moved me up some for installation and that was good. There was a miscommunication about the time and the installer came late. I thought he was coming at 10:00 but he came at 12:00 or 2:00 and didn’t finish on time. The thing got all screwed up and he was hurrying to get finished. He never asked where I wanted the bars to go and he had put everything so high. My husband is 6'2" so his clothes are long and his has to be high, but I can hardly hang them. I’m only 5' tall and I can't move the bars down. But if I don’t have them up that, then they hit that shelf that’s below. I’ll just get used to it and leave it the way it was. I'm living with it for now but since I'm thinking about having something else done to another room then I may have the bars changed by whoever comes out.

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    Reviewed Dec. 8, 2016

    Initially, we were going to go with another closet company, but the design that our Closet World rep did on our master closet sold us and they were able to get it to our price range because we were doing three closets. We were very pleased with the installation. We knew that they were going to have a demo but not pass walls and we were okay with that. We expected that it might take two days to get everything done and they got it all done in one day. We had an issue with our master closet where we were going to have the hamper. The drawers conflicted with the light switch. The installer said if we switch it to the middle, then it won’t be an issue. So it was perfect. Closet World did a great job in maximizing our space for our closets.

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    Reviewed Dec. 7, 2016

    Closet World had good designs and I liked the free consultation they offered. The lady who came was pretty knowledgeable. She had multiple ideas that helped me and was very flexible with whatever ideas I had so that worked well. They did a walk-in closet for me and the installation was convenient. I'm happy with the service and the closet. Also, everyone was on point in following up on any inquiries or any appointment. It was a good experience.

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    Reviewed Dec. 7, 2016

    I've used Closet World for years and years and was happy with the service so I had them put up garage cabinets. The designer and I had very good interaction and I was very happy. My experience with them has been consistently good.

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    Reviewed Dec. 7, 2016

    Closet World's designer was very good, confident, and attentive. She went through all the different layouts with me and was very honest in what she thought would be helpful or not. I had three closets installed and the installation team was good. However, everything after that went downhill. I got a flyer for free installation, free delivery, and free hallway but they ended up charging me $50 for the hallway, and they didn't give me the free tie rack that they were supposed to. I've had numerous conversations with the manager that was supposed to take care of it and every week, he kept saying that he'd get back to me next week, but he never called me. I got fed up, called the credit card agency, and told them what happened. They gave me a refund for the free gift to the credit card, but they said they couldn't do the service fees. Then I gave up and decided not to go after it. It was not worth my time.

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    Reviewed Dec. 6, 2016

    Closet World had done work at the previous home that I owned. And because of their availability, price and the convenience, I decided to use them and install two closets in our two bedrooms. The installation went well and their designer has been very knowledgeable and personable. Everything was great.

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    Reviewed Dec. 6, 2016

    I heard good things about Closet World so I gave them a try and they did a good job in putting three large, white cabinets in the garage. The designer was very courteous. She showed me different diagrams and drawings that she did right there which we used to make a decision on which one I wanted to go with. The installers came 20 or 25 minutes earlier, introduced themselves and got started working. They were professionals and didn't dally around.

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    Reviewed Dec. 6, 2016

    Closet World's reputation and the fact that they answered the phone when I called led me to hire them. They installed a full walk-in closet setup for me about a month ago. I met the designer who was actually a neighbor and she came for the measurements. Then she gave her input and we got it done. The installation guy was on it as well. I'd recommend them.

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    Reviewed Dec. 6, 2016

    It was a great experience with Closet World and I feel very satisfied. They do great work. We previously reached out to another company for a walk-in closet in our main bedroom but they never responded. I gave Closet World a try and I had their response right away. Their designer was wonderful. She gave me three different options so that I could feel more comfortable with whatever I chose. Everything was perfect after the installation. I had no issues.

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    Reviewed Dec. 5, 2016

    I got two different bids but the main reason I went with Closet World is because of their designer, Marissa. The first person just left it to me and told me to let them know once I've decided. However, Marissa took it upon herself to see what she can do work out a price that was satisfactory to me. She called her manager to do that while sitting in front of me. I said no to the price they worked out at first then they cut it down a little more, and I agreed to it. She literally closed the sale, which is what a good salesperson should do. I've texted her as well saying I want to buy two more shelves but she didn't call or text me back though.

    I had already gotten the closet completely emptied out, smoothed out and painted and we thought that the installation would only take a few hours. But the walls weren't even, there's a door that sits above as I try to close it. Henry, the installer worked so hard to make it level and it took him at least seven hours. I think due to the way the walls are set up, it wasn't gonna work. But he was great.

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    Reviewed Dec. 5, 2016

    When Closet World was having a 40% off sale, we called them and we had closets installed in the master bedroom and in one of the other bedrooms. The installation team was good and everything went fine.

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    Reviewed Dec. 5, 2016

    Closet World was more inexpensive and they were able to get it done faster. We got a TV built-in wall mount and a built-in desk for two different projects. One was done a year ago and one was about a month ago. For the most recent one, their designer set up an appointment and told me what I needed to do. She told me about specials and promotions that Closet World was going to offer. We didn’t put it through right away because she was trying to save me money and in the process, it took about a week or two until the promotions came back and then we submitted it therefore saving us money. The installation went well. They came and did what they needed to do in about three hours. However, they brought a piece that was not long enough so they had to come back, which was a bit of an inconvenience. Other than that, they were clean, fast and efficient.

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    Reviewed Dec. 4, 2016

    I've used Closet World at some point in my past. They are cheap and a good value for the money. Aside from the cabinets in the garage, I had them do two other high end closets for us but the guy who came out was an idiot. The design he sent us was so awful. We ended up having a second designer come and she's the one that designed our garage. It was a good experience, except that she mismeasured something and the whole thing had to go back and be re-made. I like the installers a lot, though.

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    Reviewed Dec. 4, 2016

    Closet World offered a reduced price offer in the ad and I went for them. The designer was really detailed, and did a great drawing right there on site. Everything he drew was exactly what we wanted and the way it came out was exactly how it was described. Installation was good but there were two baseboards that didn't get glued in. It was not a huge deal but there was one piece that got left off.

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    Reviewed Dec. 4, 2016

    My wife wanted to go with Closet World because the interest is free for a year or two. I have used Closet World around 10 years ago and we had our walk-in closet done recently. We initially ordered a center island, but it was way too small when they brought it in. So we had to reorder a new one. It ended up costing me more money and then I had to wait for an additional three weeks just to get it. The designer who drew the island up for us was fairly new so it was understandable. After we're done, I was told that it was a little bit too long, though they did end up fixing the island to the correct size. Overall, the closet looks good and my wife's happy.

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    Reviewed Dec. 3, 2016

    First of all, the woman from Closet World that came to measure completely measured all three of my closets wrong. So when they came in to install the closets, they couldn't because all the stuff had been cut wrong. Then when I was talking to them, I wanted to cancel because I was on a time crunch, and the guy said I wouldn't get any money back, after it was all their fault. They made a special trip out on a Saturday to finish the work, and it's crappy. There's space where there shouldn't be space against the walls, and there are marks on the back of the closets. It cost me $4,000 to have three closets done which wasn't cheap.

    The independent installer was great. But other than that, I was really unhappy, and I told the company. They obviously didn't even tell the person that measured my closet because she then had the gall to send me a letter. She didn't apologize and just wanted more business. It's like whatever happened didn't even get back to the employee that had screwed up. I would not recommend Closet World to anybody, and would never have them do anything again. Also, the weirdest thing is that the installer brought a helper with him on a Saturday and the guy that came to help him didn't have a uniform on and could've been just a buddy of his that he picked up off the street.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Dec. 3, 2016

    Closet World's final proposal was more competitive for the product offered. We liked it best among the estimates that we got. Their designer was able to design the space and provide a drawing that afternoon. It was a quick return on the proposal and the 3 sets of cabinets worked perfectly in the garage once they were installed. The installation was excellent. We had a very good crew. They were efficient and completed it within a day. They also cleaned up afterwards.

    However, there was one issue which I spoke with the project manager, Darren. One set of cabinets did not have doors included on them, which was not known to me. We resolved the issue and Closet World provided the additional doors at no additional cost. Overall, it was a positive experience. It was a great product at a great price. They installed efficiently and everyone was very eager to be a good business partner.

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    Reviewed Dec. 2, 2016

    Closet World has done two things for me and I was very pleased with both of them. I had a master closet with the center with drawers from them. Then, the second I had were cabinets placed in the garage. Their pricing was better compared to when I bought the stuff from Home Depot and have a contractor come and do it. I did the math and thought that I was better off with Closet World. The designers who came for each job were very pleasant and helpful. One of the designers also showed me what it was going to look like. Their people did the installation in a day and everything went perfect. There were no surprises. The guy who did the closet came by himself, and was here for eight or nine hours. It was a tough job but he did great. For the other job, there were two guys, and it only took them a couple of hours because it was a simpler job. I'm very happy with the service.

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    Reviewed Dec. 2, 2016

    The person from Closet World that came out was really nice. We sat down and went over everything. The only problem was when they came out to install, they came out with the wrong item and size, which I wasn’t happy about. We had to reschedule and then they came back out and they installed it. When I went in to adjust the shelf, I noticed the shelf was all scratched up which I wasn’t too happy about either, but overall I’m satisfied with the product. I plan on using them again for getting the garage floor done.

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    Reviewed Dec. 2, 2016

    Closet World was running a promotion so I thought I'd look them up. I had them come out and do an estimate and I liked it. I had two closets installed. One was a walk-in closet that had drawers and a hamper, while the other one was a guest closet. They were basically two components of a wall closet and they've given me great storage so I'm very happy with both of them.

    It was a good experience overall. They did what they said they were gonna do. Their representatives are very personable. The guy who came for the installation was able to figure out where everything was and did both closets in one day and also install a jewelry drawer that I had talked to the original guy about. I thought he would have to come back for that so that really pleased me. I had no issues with the person himself but the installation process took a long time because they have to do things by hand. It would have been nicer if they didn't have to spend two hours at my house. Still, I'm very happy with the entire outcome. If I wanted to add more stuff, maybe a drawer for example, I would probably look Closet World back up.

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    Reviewed Dec. 1, 2016

    I had a closet done but we had a problem with it. When the installer came here, he said the closet wasn't going to fit with my sink being in the spot it was. So I ended up changing the design on the spot going with what the installer thought would be a good idea. But it wasn't a good idea. Now I have a closet that doesn't function at all and I don't even have drawers in it. There were supposed to be drawers put in but they needed me to fax something to them. And I couldn't get to a fax machine. I paid for the drawers but they never installed them.

    I had the designer come back out and draw up a new closet that would not be in my bathroom, and it would be a wall closet. I wanted to know if I could use the materials that were already in the previously installed closet because they're brand new. But I never heard back from Closet World and it's been probably two and a half weeks. But I've emailed the designer, he got back to me and he's forwarded an email to somebody who is supposed to get back to me. But I never heard from anybody. I feel like they're not very workable or easy to work with. So I don't think I will be working with Closet World anymore.

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    Reviewed Dec. 1, 2016

    The person from Closet World who came to me first to do the design and measurements showed me a sample and she said that this is chip and peel resistant. If somebody says something to me, I take their word for it and I said, “Okay. That sounds good, I’ll place the order.” But quite a few of the planks that came were chipped at the edges. If the lady hadn’t said that it wasn’t going to be chip resistant I might not have felt so upset about it. I called the designer and I was very upset with her for this chippy edges. And she was very helpful. They did replace it twice for me, but at the end of the day I just gave up. This is the quality of the board and I just have to live with it. They are not smooth and flat. But I still am nervous about accidentally chipping one of the edges. I’m extremely careful. I have a little one and expecting another one, so I’m being extremely anxious when my kid gets near my closet.

    I’m not blaming any of the people who came to help me with the design and the installation and the repair. But the person installing the closet did a very good job. The installers were very helpful and clean. I don’t have any issues with the supervisor who sent the same guy back with replacement planks. I like the design. It fits the way the overall closet turned out. But even though you have an excellent team and great customer service, the quality of the board is not what you are told it is.

    Then I keep getting marketing calls from Closet World, saying if I ordered another closet that’s more than $1,000 worth I will get 50% off. Now I’m quite sure that I’m not going to go with Closet World another time. My contractor recommended that I try Closet World because he had someone else put it in and he said he was very pleased with the product. But I’m maybe a little picky or it could be the color I chose. The white really shows the chippy edges and that is maybe the reason it bothered me so much. Maybe if I got the wood finish, I wouldn’t have noticed it or maybe other clients don’t notice it so much.

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    Reviewed Nov. 30, 2016

    Closet World's designer was very nice and seemed to know her business. I wanted my water heater enclosed and that was something she helped me with, but she said that the gentleman coming out to install would do the final deal on the water heater. She mostly did the cabinets and he brought the size that she brought out, which was very nice, but we put them on differently than how she had them on my drawing. I didn’t really like the way they were on the drawing, but I accepted it. He changed it though and did it exactly like I wanted. I’m very pleased. I ran out of money, but I was happy with the work and happy with the look. I want some more work done so I will give them a call in the future.

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    Reviewed Nov. 30, 2016

    Closet World was referred to us and we had them install closet organizers. The customer service part and the installers were great. They were efficient. But, as far as price, they were extremely expensive. Although I was able to negotiate and they did come down quite a bit, I thought that the products would be of way better quality because of the price that I paid. I'll probably go to Ikea. I found them to be the same level for half the price. I'm a residential developer and I have a lot of high-end homes that I do throughout the year, at least ten. But for what I got where no back is clean, the handles are ugly, and spending over $4,000, I was really turned off.

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    Reviewed Nov. 29, 2016

    Closet World met all my needs and did a professional job. I went with them because of their reputation and the discount that was offered. I also purchased from them because of the salesperson. She made sure that she knew exactly what we wanted because the cupboard had to work around cars and bicycles. She also asked about the height of the cupboard and what I wanted to put in it. At first the reps told me that the installation will take two days but they sent a crew who did it in one day. They did a great job and finished in under eight hours. However, they had to go get another piece because somebody sent them the wrong desk top with the wrong link. The bench top was the wrong link. They had to go to Irvine to get another one made and luckily, I live close.

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    Reviewed Nov. 29, 2016

    We just bought our house and the storage space is severely lacking. I saw a Closet World ad in the paper and they were having a special for half off so we called them. The designer was wonderful but we're not too happy with them after the installation. It seems to us that some of the rods are too short so they keep falling down and it's very annoying. When we’re moving clothes back and forth, the rod moves one way or another and eventually comes down. There are three of them that do it and we’ve noticed that the rods that don’t do that are those fitted perfectly into each corner of the little hook thing. There’s no give and they stay. I’m very dissatisfied and we need to call and get them back out. But we’ve been really busy and now we’re leaving so we’ll try and call after Christmas to see if we can get them fixed.

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    Reviewed Nov. 29, 2016

    We liked Closet World's pricing so we had their designer come to our house and look at our closet. We drew out a picture of what we wanted our closet to look like and she gave us the drawings and estimates which were good. She was really nice and pleasant to work with. She definitely worked within our budget so that made us really happy. The gentleman who came in to install the closet did a really good job but he failed to mention the fact that he needed to disassemble some of the railings that we had in our closet. That was something that the estimator also didn't tell us. So he cut through the walls and the newly remodeled floors that we had installed to get the panels in properly and that was a little bit of a bummer. And then he left all of the insides of the closet out on our front porch which lied there like pieces of wood and we couldn’t dispose of them. I asked him if he could take it with him but he said, "We don't do that."

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    Reviewed Nov. 29, 2016

    We were doing a renovation so I wanted to get a couple of quotes and Closet World has sent something. We had them install a full master closet. I liked the designer a lot. She was really personable and very knowledgeable. She had samples and we had a very good discussion. We were in another county during the installation and I came to check on construction and remodel progress about twice a week. I was really pleased with what I saw.

    We were doing so much work, we actually had to change the material we were going to use which necessitated changing the contract. We had to email back and forth trying to get that facilitated but it was taken care of without getting ugly and complicated. Based on everything else we were doing, it was really a very simple process. It was easier than getting the kitchen cabinet handles.

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    Reviewed Nov. 28, 2016

    Closet World was a little wacky with some things. One of the boards was already warped when I got it. Then the other board in my closet looked like there’s a wood that’s already warped. They’re still in the closet and it was never changed out and I left it. But then once they got started it was okay.

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    Reviewed Nov. 27, 2016

    I did get a couple other estimates and they were more than what I was willing to pay. Closet World was able to come out and speak with me and assess the information, so that was good.The designer was nice and honest, and I enjoyed him. He did his measurements, and was pretty good. I got the closet that went on the wall, so I can organize the items that are in the garage. The installers were on time, and did it properly. If I needed it again I will use Closet World. It was a pretty good experience and I'd definitely recommend them.

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    Reviewed Nov. 27, 2016

    I was looking for closet companies and had a small, local, independent person come over to my home. She was great and her price was a little bit less. But I really liked the designer who came over from Closet World. She was just wonderful to work with and really smart, knowledgeable, and clever with her design. On the other hand, the installation was a terrible experience. It lasted three weeks. The first installation guy did not have all the correct pieces. When I took a look at the paperwork that he had, it was missing a page and some details.

    A second person was sent out and the problem with that was it was a different person, and he didn’t know where the first person had left off. He also arrived with some miscommunication about what had to be done and I had to go over it. He couldn’t really finish what the first person had done without tearing some of it out and dealing with an issue with the original wall in the closet, which ripped much more than the designer had suggested. I had to purchase some backing unexpectedly, which was $300 extra. It wasn’t finished that day. So then, another visit and a third person came out and he came with the backing but he pointed out that the first person installed some shelves that were not level. He had to tear everything out and start again.

    I had to speak with the manager every single time. I had to call the designer twice and upset her because she’s not supposed to speak with installers. But there was no way of making sense of the situation without going back to her design with a little bit of her help. It was really a management problem and the fact that designers don’t get to speak with installers and the fact that there are three different installers. It was very frustrating. I felt really bad for the installers because it really wasn’t their fault. They did the best they could. It was a process management problem.

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    Installation & SetupStaff

    Reviewed Nov. 27, 2016

    I had dealt with Closet World in the past, and this time, I had them install closet organizers. I also ordered some extra shelves afterward because I realized that I was going to need shelves in a certain spot that I didn't think about. Their designer was very nice, helpful, and listened to what I said. The installation people did the job and were very serious about it. It was a very smooth, professional, easy, and organized experience.

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    Reviewed Nov. 26, 2016

    I had Closet World install my master closet. When I was planning it, I thought I was going to put in a bar that comes down from the ceiling. But I have 9-foot ceilings and it didn’t work the way I thought. Other than that, it’s a quality product and they do a good job.

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    Installation & SetupPrice

    Reviewed Nov. 26, 2016

    We had a good experience with Closet World. We went for them because of their price. They had terrible reviews after I signed up and I was afraid it wouldn't be good, but they did a good job during the installation. They also came back when they needed to make changes. They had to follow up a couple of times to get it done and in the end, they got the issue resolved.

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    Staff

    Reviewed Nov. 25, 2016

    I had a pantry and a closet installed by Closet World. The person that designed it was very knowledgeable. I wasn’t very familiar with how to design it and he gave me really good insights as far as what’s good and what’s not. And then the installers knew what they were doing so I didn’t have any complaints about it.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 25, 2016

    Closet World had installed our master closet and a second walk-in closet. They were the first one that came out and their designer was very nice and knowledgeable. It's good that she tried to keep in mind my budget so we didn't go crazy. We were out of town during the installation and my friend said that the installers were very friendly. On the other hand, we had ordered backing and the backing wasn't put in very well. In addition, they had brought out a tie rack that was the wrong size and they were supposed to put in some top crown molding which they didn't do. So I called several times and they were supposed to credit back my account. I haven't seen the credit yet but they assured me that it would be there. The product wasn't as nice as I thought it would be. We were expecting a little nicer product and not something that you could have gotten at Home Depot for a third of the price because we paid quite a bit.

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    Customer ServiceInstallation & SetupStaffProcess

    Reviewed Nov. 25, 2016

    We needed to get our closet done and went with Closet World. We had it installed in our master bedroom. Their designer was nice and was able to answer our questions. The installation team was also good. Everything was properly completed. The process took a little longer than we expected but it was okay.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 24, 2016

    I had three bedroom closets done, as well as some drawers put in each closet, and a niche area. The designer was great, and everything turned out well. She came, sat down with us, went over our closet and wasn't in a hurry. The installation team was good, very friendly, courteous, on time, and finished ahead of schedule. I was missing some drawers so they had to come back for whole set drawers. It was easy to do business with Closet World, and everybody's been great.

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    PriceStaff

    Reviewed Nov. 24, 2016

    I just bought my house and didn’t have any closets. I called the guy from Closet World to have an estimate and I liked the way he explained everything to me - how much would it cost, what kind of wood I would need, etc. They sold me a black closet which they installed in my room. I asked for the white ones because I didn’t like colors but he showed me everything and I liked what I got. It was a good experience with Closet World. They have good staff and good closets. I would recommend them. In fact, I have already recommended them to my sister.

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    Installation & SetupStaff

    Reviewed Nov. 23, 2016

    The salesman was thorough and took the time to design with his drawing, so we felt he would take good care of us. We had two closets installed: one in the man side and one in the woman. The man side is much larger than the woman side which was intentional. There's drawers and areas for coats, areas for shoes. It's just wonderful for both closet space, and they look like we're in Neiman Marcus.

    The designer was here for about an hour and a half. We had in-depth conversations, so that was great. The first day, they both helped me unload the closet, which I didn't realize that of course I had to do, but they were very helpful. The only thing that wasn't great was that the second day that the installer was here, the day before, his helper didn't show up the second day. The guy had to finish the install, the carrying in all the stuff and getting rid of the other stuff by himself, so he really worked hard that second day and went the extra mile. We have a pantry that needs to be organized, it's a mess. We had asked for somebody to come back out but he never did. Nevertheless, Closet World did a good quality work and was efficient.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 23, 2016

    When I had Closet World come out, I was pleased, so I went with them. However, it took over three hours for the designer to measure our garage, which was a little excessive. Also, she made some mistakes when she was getting ready to go. I caught them and that was more time. She did her best, which wasn't the best but I got it worked out. The installation was great. I was very pleased with the two men that did it. They were wonderful. It took a long time but they were very kind and they worked constantly from the minute they got here until they were finished. They also cleaned up. The price is excessive but it looks nice and it's all done now. Additionally, it has a good quality and I like it.

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    Installation & SetupPriceStaff

    Reviewed Nov. 22, 2016

    Closet World is not the least expensive out of the closet fitting companies that are out there but people definitely get their money’s worth. Their installation team has been very good. The last interaction I had with a sales rep was on a project Closet World provided pricing on but it wasn’t something that my client moved forward with. That particular sales agent was probably the best that I had worked with in all of my Closet World experiences and projects. It was unfortunate that that project didn’t materialize, but I’m very happy with the salesperson that I have right now.

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    Customer ServiceStaff

    Reviewed Nov. 22, 2016

    Had a computer desk and a cabinet with drawers installed by Closet World. Their designer was very nice, but she got the measurements wrong, so when they came out, it wouldn't work. Also I wasn't really happy about the lip, but it's not enough to worry about. The installer tried every which way but he couldn't do anything. So they left and I cancelled the whole thing. And then I got to thinking about it and all they have to do is change the measurements and it will work. So I called them back and they said, they'll be back out with the right measurements. When the next group came, I just left them alone and they put it in. I'm very happy with those people.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Nov. 21, 2016

    Closet World had some decent reviews and looked like a reputable company. However, I was not happy with their installation team. Their work had looked like something that we have purchased at Home Depot and installed ourselves. It wasn’t a high quality final product that we expected. When the work was done, we saw a huge gouge mark in the ceiling. We knew it was done by the installer because they left a putty stick behind. It seemed that they tried too quickly do a fill and hope that no one noticed it. I was very disappointed with the outcome.

    When I called everybody up the chain of command within the San Diego region, I kept getting the, “Oh, I’m sorry about that.” But I felt like garbage. I tried telling them that somebody gouged our wall and did not even tell me or my husband that they screwed it up and ask us what they can do to make it right. It was, “Let me try and cover my tracks and get out of town as quickly as possible.” I was very critical in my review, and because of that the people at Closet World kept calling, “What can we do to make it right,” or not even doing that, just different kinds of contact. I eventually took that review down and the phone calls stopped.

    Closet World is more interested in their own marketing and advertising than customer service. If they want to be more concerned about their own internal image instead of taking care of those who are paying hundreds of dollars for something I could have gone to Home Depot and purchased and done, so be it. Also, they're quick to sell my information out to get ad space, but as soon as it's a bad ad they're gonna do everything they can to get it taken down. I got four more rooms to do but I’ll never use the company again. I don’t trust them.

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    Staff

    Reviewed Nov. 21, 2016

    My wife liked the sales person from Closet World. The designer came out to talk to us and gave us an estimate, and that was basically it. We got a double-sided closet, which my wife really liked, and some drawers as well. The installer was professional, too. I would buy from them again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 20, 2016

    We had some experience with Closet World before. When I needed the garage and the closet organizer done, they were under promotion so I called them again. Their designer was okay and their installation team was very good.

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    Price

    Reviewed Nov. 20, 2016

    Closet World was cheaper than the others and their designer was very sweet. The installer had to rearrange a few things on the site but he worked his magic, and it was great. I have no complaints at all. I would recommend them.

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    Reviewed Nov. 20, 2016

    We had Closet World install a storage cabinet in one room with doors, as well as a closet shelving set up in one bedroom and they also installed our entire garage with shelving with no doors. Their designer's drawings were exactly where everything was supposed to go. So we’re happy with that. The installers were good because my wife decided at the last minute that she didn't want some closets I wanted to put in a certain area. They turned around and figured out where they would fit and was satisfactory.

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    Installation & SetupStaff

    Reviewed Nov. 20, 2016

    Our neighbors used Closet World for their laundry room, and we liked what they had. The rep was very nice and helpful. He came out to the house and brought all his samples. However, his samples were outdated and I had to go through around six of them. I ordered the first for the counter tops, and he phoned me and said that it was discontinued, so he came back over the house with his other samples. When we picked out another one, he phoned somebody and asked if they had it and they said no, so I picked out another one, and two more which they didn't have as well. There was one which they had, but it would take four weeks. That experience was a little frustrating, to say the least, and I don't know if it was him or the company didn't send him the updated samples. I got the impression it was the company because he was quite frustrated, himself, that the products were discontinued.

    The installation experience was pretty good for the most part. When they first came in, they said the cabinets wouldn't fit because they were meant for a garage, but they worked it out. They were professional and cleaned up after themselves. They poked a hole in the side where they shouldn't have, for the washer and dryer, but it's in the cabinet, so I don't see the hole. We caught it before they left. The cabinets need a little bit of an adjustment, but other than that, it's okay.

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    Installation & SetupStaff

    Reviewed Nov. 20, 2016

    The Closet World designer was excellent while the installation team that came did a great job. Everything was perfect and we're very happy with our closet. We even referred our designer to another friend.

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    Installation & Setup

    Reviewed Nov. 19, 2016

    I had two closets installed for me by Closet World whom I chose due to the price. The designer came to the house, measured everything and then drew up the design and it took a long time. I was told that it was gonna take an hour but it took at least three. That was unexpected and it wasn't my greatest experience with them. The designer was brand new and overpromised stuff. So when the installation guy came, we weren't on the same page about a lot of the things, primarily, of the tearing down of the old closet and repairing whatever they were gonna mess up before installing the new one. I almost canceled the entire order the day they came to install.

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    Installation & SetupPriceStaff

    Reviewed Nov. 18, 2016

    I looked at a couple of different options including doing the closet myself but I was pretty satisfied with the quote that Closet World came in with. Their designer was very good and so was their installation team. I had no problems at all. It was a pretty smooth experience.

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    Installation & Setup

    Reviewed Nov. 18, 2016

    We had a new closet by ClosetWorld. The designer I dealt with was a little pushy and there was a little bit of ball dropping during installation. There were things that weren't explained to us from the designer to when it came out in the field. Also, there was stuff that was unfinished and I wasn't happy with that.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 17, 2016

    I had used Closet World years and years ago. I like the quality of their work and I was happy so I called them back when I moved and wanted the same shelving unit put into my new house. I figured they were the best ones to do it. Working with their designer was fine. She is a very pleasant lady. The installation team was also fine. There were some problems with the shelving but they came out and everything is fine now. I would use them again if the time called for it.

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    Installation & SetupPrice

    Reviewed Nov. 16, 2016

    Closet World is the worst. I heard they had good prices but then their designer was terrible. Every damn closet he measured was the wrong measurement. It was a nightmare. They took the whole balance on the first day of installation which was September 7 and as of today, November 11, they haven’t finished. They left tons of their cabinets, shelves and garbage around. They were the worst to deal with. I’m about to sue them. I already contested the charge with the credit card and was given the credit back. And I’m gonna fight for the other money back - money which could not even pay off the aggravation that I went through with them. I hope that money gets back and also that they have a lot of problems because I am going to write a review, post it on Facebook and put all my powers to knock them down.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 16, 2016

    We felt most comfortable with the saleslady from Closet World so we did three closets with them. She had a contractor’s point of view and we really liked that. I also couldn’t believe how fast their installation team was. They didn't have to come back and fix anything because they were right the first time.

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    Installation & SetupStaff

    Reviewed Nov. 15, 2016

    A friend used Closet World and referred them to me. I'm happy with the designer. We were building a new house so we had new closets installed in 5 bedrooms and some other areas. The installation team was professional and my husband was on the job site so he watched them and helped them through the installation process. We’ll definitely recommend them to friends.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 14, 2016

    I had Closet World install my closet for my previous house. They were having a 40% or 50% off at the time, so I decided to give them a call. I had a good interaction with the designer and the installation was good as well. The service itself is really good.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 14, 2016

    I had Closet World do a closet for me a few years back. I liked the work so I called them back for another closet. It’s a quite large walk-in closet that one can even make a room out of it. Their designer was a very nice man and their installation guy was great, too. He got the work done quietly. I was very satisfied and very pleased.

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    Customer Service

    Reviewed Nov. 13, 2016

    The house I live in is an old house with old closets so I contacted Closet World. Their installers did the job, but not really good. The seaming on the one that closes the door never closes properly. It needs to be adjusted. I never called them about it as I was so busy, but I’m going to call them to come and look.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 13, 2016

    We’re in real estate and we’ve used Closet World for all of our closet needs. Karen who is our designer does a great job and is the best. She is efficient and calls us back which is very nice. It’s a pleasure to work with her. It's also been pretty good with their installation team. If something’s wrong, they’ll change it. Our experience with Closet World has been very good.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 12, 2016

    The Closet World representative that came out was also the designer and she was great. She did wonderful PR work and she followed up all the time just before the delivery or the installation date. She was right on it so I appreciated that. I wasn’t there during the installation but I had somebody else there and it also went smoothly.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 11, 2016

    Closet World was a referral from a friend and I did a brand new walk-in closet with them. Their designer was very knowledgeable and very easy to work with. Their installation team was also great. I was having a construction going on at the same time and they were very helpful and also very easy to work with considering what was going on. Closet World has a quality product. I'm very impressed with the stability of it. It's not lightweight. It's well-manufactured and it makes it nice to walk into a closet.

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    Installation & Setup

    Reviewed Nov. 10, 2016

    Closet World was having a 40% sale and it turned out to be a good deal. We did a garage work bench and cabinet area and the designer and the installation team were good. We were missing a part when they came out. There was a grommet to be drilled in the side of one of the cabinets, and they didn't have that on the order so somebody had to come back out the next week and do it. I have a butcher-block countertop and they put a strip of that along the back of the block against the wall to finish it off. They glued it to the wall and it's already come off. Although this thing that just came unglued from the wall isn't good, everything else was good.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 10, 2016

    Closet World mismeasured our laundry cabinet, so they couldn’t install it and it wasn’t going to fit. They also mismeasured one of the closet doors but they took care of it. They’d come back, redo the closet, and it could work. But there’s no way the laundry cabinet was going to work ever. I don’t even know why they told me to get it in the first place because I gave them all the measurements and the specs of the machine. They said they’re going to refund but I’ve been waiting since August to hear from somebody about it. Ramon, the scheduling person, is very nice and has been very good to me but he is not getting back to me.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 9, 2016

    I’ve done a combination of garage and closets with Closet World over the years. It's easy to remember the name. The designer is great and their installation team completes everything on time. I just wish it wasn’t as expensive.

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    PricePunctuality & Speed

    Reviewed Nov. 9, 2016

    I've used Closet World a couple of times, had two closets done recently and it’s been good. They were competitive with pricing, too and the designer was good and friendly. The installers were on time and everything was completed.

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    Closet World Company Information

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    Company Name:
    Closet World
    State/Province:
    CA
    Country:
    United States
    Website:
    www.closetworld.com

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