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Closet World Reviews

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About Closet World

Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.

Visit www.closetworld.com
Pros
  • Free consultation
  • Quick turnaround
  • Customized pieces for your space
  • Licensed, bonded and insured
Cons
  • Limited information on website
  • Must spend a certain amount to get free installation
  • Only available in California and Nevada

Closet World Reviews

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    How do I know I can trust these reviews about Closet World?
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    Page 15 Reviews 1875 - 2025
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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Sept. 16, 2017

    I liked Closet World's sales rep. I had two closets installed in a master bedroom and then in a second bedroom. I also had an entertainment closet built for DVDs and CDs. Their designer was good to work with, she listened to what I wanted and asked good questions and she drew it out and we agreed on it. The installation was good except that they only sent one installer and it took him six hours. I’m a store manager and I was not happy that I had to be away from my store for six hours. And when I called in to ask the manager why they only sent one, he said he didn't know and that they should have sent two.

    And then, when the installer had brought the product in the master bedroom closet, he stacked all of the materials. It fell over on its own later and one of the shelves was damaged and he couldn’t even start the closet for they had to replace the parts. I wish it wouldn’t have taken quite so long. But, the installer was really good. He was very professional and courteous and cleaned up after himself. My experience was mostly positive and I’m very happy overall.

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    Reviewed Sept. 16, 2017

    I used Closet World previously and I went with them again to have garage closets installed. I put their designer through challenges but she was fine. Their installers did a really good job and the site was left clean. I had a great experience with Closet World, which is unusual with contractors.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 16, 2017

    Closet World is a big company and they're a good-quality name. There are a few others but Closet World is what I'm familiar with, so that's what I went with. The designer came and we showed her what we wanted to do. She drew up the plans and we made some adjustments and everything was great. The installation crew didn't get done on the first day because they sent one guy, and it was four closets we were doing. He had to come back another time to finish the fourth one but I’m very satisfied with the team’s clean work. Overall, they made a difference and everything is sharper. I've recommended Closet World for their excellent work.

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    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2017

    A walk-in closet and organizers were installed by Closet World in my master bedroom. The designer was pleasant and the installers were on time. The only issue I had was that the designer made a mistake in the measurement so we needed more shelving. The work took another week to finish and I didn't like that. But the Closet World people brought more shelves out at no extra charge. They were professional, courteous, and worked in a timely manner. Everything went well and I had an excellent experience with Closet World.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 15, 2017

    I had Closet World do a walk-in closet, bathroom closet and two closets in the house. The design was good and the installer tweaked the design a little bit for the closet to fit the space. They also communicated to me the timing because the installation was a little bit later in the day because it wasn't urgent to get it done. So we had all day to get the project done and the installer cleaned up. Overall, it was a swift and immediate experience with Closet World.

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    Staff

    Reviewed Sept. 15, 2017

    I got three other estimates and in the end, went with Closet World due to the price. I had shelves and some drawers installed in my master bedroom. The designer was very nice and explained thoroughly. She also understood what I wanted. Although I wasn’t there when the installers came, everything looked good when I arrived. I’m happy overall.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 15, 2017

    Amy, the designer from Closet World, came in and she's really good. She made the who experience really easy. The price was good and they're confident with what they are offering. I had closets installed in our 2 bedrooms with normal hangers and drawers. The installation was easy and quick. The guys that came here were really nice, no hassle and friendly. After the installation, the office called me and wanted to make sure everything's okay. One thing that was uncertain though was when Amy came over and talked about the installation, she said it's a lifetime warranty when the installers told me it's five years. That put me not at ease and something I need to clarify but overall, I am definitely satisfied with Closet World.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2017

    We thought that Closet Worlds would make a more customized closet for the area that we need so we went with them. They installed a double wardrobe closet on one side, a window that’s in the center, drawers and shelves put under the window and then a larger wardrobe closet on the right-hand side. The Closet World designer was very friendly and efficient. He drew the diagram quickly and he's easy to work with

    But the installation was not so good because they sent the wrong size panels for a couple of the doors and shelves. The closet on the right-hand side was also not the width that we were expecting. It was mismeasured so we had the manager come out and take a look at that. They came back and repaired everything as far as giving us the right sizes. Their product is really nice although it's not top of the line. It's easily nicked and scratched but it wasn’t that expensive either. When we look at the cost versus the product it was a good deal for what we got. Overall we're satisfied with Closet World.

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    Installation & SetupPriceStaff

    Reviewed Sept. 14, 2017

    We used Closet World several years ago in our condo and they did a good job and had a good price so we used them again. I had a closet built fitted with shelves, doors and hanging rods. I also had custom shelves and cabinets built in our room. The designer came over, measured and showed me options. We talked about it, she gave me a price and we signed up. The installation was a little rockier though. There were a couple of dimensions that were incorrect so the installer had to cut things in the field a little bit. He made it work and although there were a couple of things that were not perfectly leveled, they’re fine. Everyone was friendly, professional and did a good job.

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    Installation & SetupPriceStaff

    Reviewed Sept. 14, 2017

    We had a kitchen pantry put in by Closet World. The price was fair though a little higher than the other companies. But their designer was more thorough with what she did on the design that we wanted and that made us decide to go to their direction. She also had a strong personality but she was nice and very good at following up. When the installers came, they didn't realize the design so they had to come back a second day to finish the job because they forgot to put some crown molding. But they came back when they said they would. Also, I have a new home and they didn't wear booties. We had to do some cleanup on our wood floor after they left. Though they cleaned up 90% of the area, they left some caulking marks on the floor and sawdust in the corners. So their installation crew aren’t the cleanest and they could have done a little better. Other than that, they were fine and we would use Closet World again.

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    Installation & SetupStaff

    Reviewed Sept. 14, 2017

    I liked the rep from Closet World and I liked what she put together. I had them install a master closet in our home and the designer was amazing, very professional, friendly and easy to work with. The installation was clean and very good as well and didn’t make a mess. Also, the crew was friendly and the guy who came here knew what he was doing. Overall, I had a good experience with the people that were sent to me by Closet World. They were efficient and professional so I’m very pleased. I am a realtor and I will highly recommend them to all my clients who need closets done.

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    Staff

    Reviewed Sept. 13, 2017

    In one of my children’s bedrooms, I had a whole closet taken out and a new one put in. When the designer came out to my house, she went through the whole process, measured everything, and then gave me the color schemes. She was very helpful and nice. The installers were very nice too. They checked everything and cleaned out everything. They were very thorough and very neat about their work. It was a satisfying experience.

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    Installation & SetupStaff

    Reviewed Sept. 13, 2017

    My son had a good experience with Closet World, so I went with them. I had a shelving installed on the wall in a bedroom. Their designer came, measured, talked to me and showed me the samples. Also, the installation was amazing. The guy did the job and I inspected it and then he left. Overall, it was a great experience and I'd recommend Closet World.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 13, 2017

    I had some additions done by Closet World in my walk-in closet. The woman that I signed up with and the man that did the installation got an A-plus. But the person I talked to on the phone to schedule the appointment got an F. She was impossible on the phone. I said to her “You're in a service business and I'm the client and I'm telling you that I'm not in a rush. I can have this done any day but it has to be in the morning.” She said, “I'm sorry, but we cannot do that.” I thought that was ridiculous so I got the manager on the phone and we fixed it. It was disgusting and I almost did not use Closet World but I would have been sorry because the outcome was exactly what I wanted. They completed it and everything was fine and perfect. They came in the morning, did very good work and cleaned up. They had a follow-up because they didn’t bring everything that they needed the first time.

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    PriceStaff

    Reviewed Sept. 13, 2017

    We used Closet World back in 2013. We liked that their price was lower over other companies and they also seemed to be a little bit more flexible with their design. We recently had closets installed by them in all the bedrooms in the house, the garage and the pantry. Most of their designers were good but there were a couple of them that didn’t really respect the new house and they had an attitude. But, for the most part, especially one was very meticulous, respectful, and did excellent work.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 12, 2017

    I got estimates from both California Closets and Closet World but I decided on Closet World because they were a lot more reasonable and they guided me. The designer was pretty knowledgeable and professional but she pissed me off. I didn't like her attitude when I told her what I wanted and when I wanted to have it. She couldn't give me a price when I was paying cash in full upfront and she initially told me it would be four to six weeks before they could do the job. I told her I needed the closets done now since we've been living with no closet and to do something about the timeframe. She then talked to her boss and her boss hooked me up. It was great.

    I had them install two clothes hangers - one is for storage in our extra bedroom for our extra clothes and the other one in our bedroom with hampers, doors and shelves. The installer who came out was cool and he came early. Overall, Closet World was awesome and I was really happy with them. I'm also happy with my closets though I need to know where I could purchase more shelves.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Sept. 12, 2017

    Closet World has been around for a while and closets are what they do so I thought they probably have the best pricing. And it wasn't too bad for the pricing so I did it with them. We had a whole kitchen pantry redone and then all three bedroom closets. The designer took measurements and told us what it would be. However, it was hard to see with the drawing and I wished they had a computer animated thing to show us. They worked worked out the specs for us though.

    The installer was really quick and he cleaned up after himself nicely. The installation went well except for the part where I stayed up all night painting. They didn't paint and that was the only downside. When they ripped out the closet, they didn’t do any kind of patchwork, and we had the open area that we could see. They mentioned that I might have to paint but they could have been more specific about that. I had to patch, wait two hours, patch again and sand. It’s not just a touch-up paint here and there, and it’s a lot of work. But once all was done, they looked beautiful. There’s a lot more space, so I’m happy.

    I’d probably end up calling Closet World and ask them to get me pegs and another shelf later on. If I could, I would have the very top shelf come out further and then I would’ve added one more shelf in the closet. I could buy the shelf and the closet but not the top shelf because it’s like a spare box. Once it’s in, it’s in and I can’t redo it. Closet World does excellent work but when they do the design, they have to be more detailed about what the customer is getting and about what work is going to be necessary after they’re finished. If they try to be more transparent about those two things, I would be completely satisfied.

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    Installation & SetupStaffProcess

    Reviewed Sept. 12, 2017

    I had a closet organizer installed by Closet World. Although the rep was not super knowledgeable and didn’t explain the process or what to expect very well, she’s very friendly. Also, the installation team wasn't able to install the first time they came out because parts were ordered incorrectly. We rescheduled for three weeks later. They showed up and did the installation but the quality of the stuff is what I could’ve bought at Home Depot for an eighth of the price. So, overall, I'm disappointed and I won’t go back to them.

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    Installation & Setup

    Reviewed Sept. 12, 2017

    My sister had some work done and she recommended that I get a consult from Closet World when I was thinking about doing my closets. Their designer was great and their installers were excellent. They installed four closets and cleaned everything up when they were finished. Everything was done very nicely and professionally. There was a follow-up appointment since I ordered another piece and it was already delivered. Overall, the experience was very pleasurable.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed Sept. 11, 2017

    I have used Closet World over the last 10 years. Their rep did a good job and they do custom-made products. Recently, they installed a medicine cabinet. The designer was very professional. The installers were very good as well. They finished the project on time. However, the result came out to be short of the contract. Closet World was supposed to give me eight shelves, but the cabinet turned out with only seven shelves. They tried to fix it, but it cannot be fixed. I told them to forget it and didn't pursue the issue. I was not happy. I talked to a supervisor and I told him that initially, they were supposed to put the metal lock on the shelves and they did not do it. They said they can do it but they have to remove all the charts. I didn’t want that because it would take almost half a day to remove all the 1,000 pounds of chart. So finally, when they came in, they did it without removing the charts.

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    Installation & SetupStaff

    Reviewed Sept. 11, 2017

    We got a quote from California Closets and Closet World's was less expensive, so we went with them. Granted their products are different because with California Closets, we’re going to have the full backing side of it and with Closet World, we weren’t. But Closet World have the very bottom shelf which we liked. The time frame for them to get out to install was quite lengthy but I’m happy with the product. We had them install four full closets in the master bedroom and the children’s bedrooms. They only sent one guy out to do the installation. He was here from 10 AM to 8 PM and I was shocked because I didn't think he was going to be here all day. He was nice and great and I felt bad that he was alone. It was a big job and I expected at least two installers. I had to leave to take out my kids from school and had to leave him in my home by himself. My husband commented that maybe it's the reason why Closet World charges cheaper.

    Another thing was that we had our closets left bare with no poles or pieces of wood on the walls so they would be nice, fresh and newly painted. When the guy came and installed the closet systems, everything was already painted. He told us that he had to take the baseboard off in all of our closets, which was something I was never told. We then took the baseboards off and it left three inches above the bottom platform where it was not painted because we didn’t paint the walls before the baseboards were placed on it. I was not happy with that. I told the person taking the payment over the phone that it would’ve been nice to know beforehand that the baseboard had to be removed. I had to go back and repainted the bottom area so it wouldn’t look a different color. But other than that, everything’s been good.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 11, 2017

    My dad looked up Closet World on the magazines and we got three estimates before we decided on them. They had reasonable pricing so we had them install a closet, some drawers and hangers in the master bedroom. The designer was nice and she said that we'd have a cup of tea with her. Then the installer came on time and did everything professionally. It was an awesome experience.

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    Installation & SetupPriceStaff

    Reviewed Sept. 11, 2017

    I liked Closet World's salesperson. She was a lovely and cheerful person who offered to give me help. She also gave me a good price so I went with them and had the master bedroom closet done. Their reps came out to measure things then they pre-made and pre-cut everything. So when the installer came, he just put the parts in. He cleaned up after himself and did a very good job. He was in and out within two or three hours but the drawers that he installed were not the right ones. So he had to come back and do them again. He did a good job but the closet really looks bad even though we hang clothes in it and Closet World don't do the painting. So we had to paint it ourselves and it would have been easier if they have taken off the clothes, poles and other stuff in the old closet, have us paint it, then come back to finish installing the rest of the closet because it was a lot harder to paint around the installation.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Sept. 11, 2017

    Closet World has better designers, are more attentive and has better pricing as compared to other closet companies. I had them built a linen closet and a closet organizing system. Installation was excellent and perfect. They were clean and quick. I'd use them again if I have more needs. It was an absolutely painless experience.

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    Installation & SetupStaff

    Reviewed Sept. 10, 2017

    When we built our new construction home, we picked up Closet World's name through Direct Buy. Their designer was perfect. She came over, looked at each of the closets, wanted input in terms of design, lifestyle and those kind of things. We came up with a plan and they worked very well. After that initial install, we went back as we just did a very generalized design for our son and that we needed to augment that to a certain degree. That's where she came back at least twice or three times because we also had them come back for our garage as well. On the other hand, their install team was very cordial, respectful and were wearing their booties going in and out. They were a great team that was assigned to our location.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 10, 2017

    I wanted to have work done on my garage, and Closet World was connected to the garage company I called. I had what they call “wallscape” installed. We had somebody come out for two separate things. The one who came out to do the wallscape was fine. She was quick, patient, and helpful. I knew exactly what I wanted so it wasn't going to be complicated and I didn’t even need to be sold on it. But there was a lot of time spent designing what I needed, which I thought wasn't necessary because it was basically three wallscapes that work. It was very easy.

    I also asked if they wanted to do my upstairs closet. The designer did measurements, as well as a few other things, and spent quite a bit of time only to find out that they don't add on to a closet. So if I already have a closet there, they won't attach anything to that. If I wanted to put a shoe rack in an existing closet, they won’t do it. It’s frustrating and I scrapped that whole plan and just went with the wallscapes. But other than that, the installation was finished quickly, promptly, and to my satisfaction. It was perfect. And if I needed closets, I would definitely call them.

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    PriceStaff

    Reviewed Sept. 10, 2017

    My brother liked the price point of Closet World and both the consultant and the installers were great. And so I had closets done by them and they were installed in all my bedrooms. Overall it was a great experience. They're courteous, reliable, dependable, and knowledgeable.

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    Punctuality & SpeedStaff

    Reviewed Sept. 10, 2017

    I used Closet World for my first house a few years back. For the recent job, they were my go-to and I just went straight to them. They installed linen closets, two linen cabinets, and a master walk-in closet. The designer was excellent. She made herself available and she was able to come up with a great plan. The installers were excellent as well. They came and knew what they were doing, and they were in and out in no time. It was a good experience from start to finish and I'd recommend Closet World.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 9, 2017

    I had Closet World install a walk-in closet in my master's bedroom. Their designer was very helpful and friendly. The installation went pretty good. They came out on time and finished the job in a day which was a surprise. I thought it will take more than one day. They are professional and the product looks really good. I would refer it to my friend.

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    Installation & SetupPricePunctuality & SpeedStaffReliability

    Reviewed Sept. 9, 2017

    I was shopping around and I came up with some alternative design. I tried out a few other companies but they didn't sit 100% right with me. Then Closet World’s designer came and she figured what was wrong with all the other designs and got the perfect layout. The project was for some built-ins and a couple of closets and she deserves special kudos because all the closets were a bit tricky. But she was fantastic and very brilliant so I want to commend her. Other than that, I hired Closet World because of their price and quality of work.

    The installation team was hardworking but the schedule was messed up. Their timing was not reliable and the contractor told me that ahead of time. I was waiting around to go to work but they didn't show up and they were running late. So that's one thing that could be improved upon. They were supposed to come between 11:00 and 12:00 and they didn't show up until 3:00 at least and they stayed late. It was dark or 9:00-9:30 when they left. A week later, they came back and added some small pieces. Overall, Closet World did a great job.

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    Installation & SetupStaff

    Reviewed Sept. 9, 2017

    I was told by my realtor that her brother used Closet World and they liked it. I got different estimates since I was also fixing other stuff in the house, but I saw Closet World having a discount pricing going on and my contractor's busy so I went with Closet World. I had them install regular closet with drawers in the master bedroom as my closet and one in the guest bedroom for my husband's clothes. Closet World's designer was pleasant, very helpful and was knowledgeable with all the stuff that they have. I liked her a lot. The guy who installed the units was also nice. However the contractor made a mistake with the measurements when they came the first time so they had to come back a second time.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Sept. 9, 2017

    The gal from Closet World that came over to our house was very friendly. Whatever our needs were, she would bend over backwards to make sure that they’re met. There were no high pressure sales techniques. She was great and she said to call her any time. She actually meant it ‘cause we called her, and as we bounced around other companies, we had a good feeling about her. So, we would go back to her and see if she could take different designs and modify things and still get us the best price. We got garage cabinets and the installation was also great. The installation guys were here all day and knocked it all out. They were awesome. It was an easy and user-friendly experience overall.

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    Installation & SetupStaff

    Reviewed Sept. 9, 2017

    I had a pantry put in the hallway by Closet World. The designer was awesome and she was able to help me design exactly what I wanted. The installers left one piece of wood outside but it wasn’t a big deal. However, I made some holes when I took out some other wood in the closet and I wish I would've patched them up before they installed, but that was my fault.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 8, 2017

    The design and integrity of each of Closet World cabinet caught my attention. It supports itself, unlike other companies who have two cabinets combined side by side and doesn't have the integrity of one. I had a work bench installed in the garage and the installer was on time, very friendly and professional. He explained how many years he's been installing it and kept me informed on what he was doing. Then he explained the breakdown of what he's got to unpack, how he's doing it, building it there, and installing it on the wall.

    I had to sit in the garage and he gave me his word that I was going to be satisfied with the product at the end of everything. But they had the workbench in the wrong location since it's supposed to be towards the wall and towards the house. I told him about that and he had no worries and was not frustrated. He took a look at the blueprints again and it turned out that he was reading it upside-down. They caught onto their error and finished the work bench a little bit after 5 o'clock. They also cleaned up after themselves when they were done. They did a good job on it and I'm using the workbench as much as I can.

    I like to show it off when I have guests coming by and if they have any issues with any other estimators that would go to their homes, I tell them to try Closet World to ease their frustration and have the end of whatever issues they may have. Also, if I were to redesign my pantry or a closet by the bedroom, I would go and give Closet World a call again for an estimate and a possible installation.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 8, 2017

    I’m a recurring customer of Closet World. They did a good job years ago. And I had them install cabinets and shelves in my master bedroom this time. They have a very pleasant and knowledgeable designer. Also, the installer was very nice, clean and did a good job. However, I had an issue with the installation supervisor. He was rude and not accommodating and said that if we wanted something different even though it was originally mismeasured, we would have to pay for it. He had no customer service etiquette at all. My husband and I didn’t like the way we were being dealt with, and I wrote a letter to the upper management so his manager got involved in it and made everything better. It was a long ride, but we’re okay now.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Sept. 8, 2017

    I had Closet World install an entire closet in our home and I was happy with their service. I chose them because of their price and because I like their sales rep. I had a very good experience with him. Their designer worked very diligently as well and he followed up with me several times, so I was very satisfied. We liked him very much too. Their installation team was also excellent. However, Closet World needed to make some changes and the original installation needed additional items swapped out which I wished they hadn’t. But they've been very good at taking care of those things, they called the follow up and we’ve rescheduled that and it wasn’t difficult at all. They made that quite easy to do. It was a big job so I’m not blaming anyone. Overall, I had a very good experience with them.

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    Installation & SetupStaff

    Reviewed Sept. 8, 2017

    My mom is a happy customer from Closet World and so she referred them to me. I had Closet World install shelves in our closet. The designer was always very nice and the installation was done correctly. Though the debris from the wood cuttings in the garage was not cleaned up after, the installers were in and out of there and I'm satisfied overall.

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    Installation & SetupStaff

    Reviewed Sept. 7, 2017

    We had three estimates from other companies and we chose to go with Closet World because of the overall experience on our first meeting. Their designer treated us very well. They installed a wall unit closet in the bedroom and we love it. There was a hiccup during installation but they corrected it immediately, so it was all good. All in all, the experience was great and very pleasant.

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    Installation & SetupStaff

    Reviewed Sept. 7, 2017

    I've used Closet World in the past in a previous home, and I was very happy. They’re extremely good so I went straight to them again to put some stuff into a master walk-in closet. I met with my designer when she came to look at everything and the interaction was positive and very pleasant. But I had a little bit of concern with the installation. There was supposed to be a tie rack and belt rack put on. Then they mismeasured where they were supposed to put them on when they placed those portions of the cabinet so the door won't open all the way because it hits the tie and belt rack. And they're also too close together where they're at because the ties hang down over the belts. I wasn't the one at home and noticed it when I got home and I wasn't happy with it and not quite sure what can they do. Otherwise, everything else was fine. They're effective and I get what I'm asking for.

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    Installation & SetupStaff

    Reviewed Sept. 7, 2017

    We've known about Closet World for years. We went with them because we knew they were good. We had them install a closet in the bedroom. The designer who came over was excellent. She laid out the closet the way we wanted it. In a couple of weeks, they came over and put it in. The guy who did the installation was in and out faster than I could do it. The experience has been easy-peasy.

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    Installation & SetupStaff

    Reviewed Sept. 7, 2017

    I’m an organizer and I’ve personally used Closet World before when I had an office cabinet put in a room to make it into a better office. Then I recommended them to my client because she wanted some organizing done in her home. When I saw her place, I told her she needed more cabinet space, so she got Closet World to install a closet that was off the kitchen. The installation was very positive from what she told me. I saw the cabinet that was installed and she was pretty happy with them. I would continue to recommend Closet World.

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    Installation & SetupPriceStaff

    Reviewed Sept. 7, 2017

    Closet World showed up with decent products for a decent price. They did one entire master closet and the designer was very knowledgeable and thorough. However, it took a little bit longer than we anticipated. The guy was very nice, but I was surprised that they only sent out one guy to do this job. But overall, it was convenient and they were easy to deal with. It was also efficient for the most part, except for the install.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 6, 2017

    We've used Closet World many times before and I decided to work with them again because of the pricing specifically and I also like how fast and good they are. The project was for my closet and the stuff in it like drawers and shelves and the consultation with the designer went very good. However, she talked way too much about her life. Plus, one time, my sister basically borrowed a tape measure for five minutes and forgot to return it. Then, the second the designer came to an appointment at my house, she was complaining and moaning about that tape measure. She made such a huge deal out of it and that really annoyed us.

    The designer had also measured one of the closets very unprofessionally and she didn't measure it the right way. So the guy who came out had to do a lot of adjustments and took more time there. But he should've been ready to fix that and not complain so much. Instead, he was moaning and complaining and he annoyed the heck out of me. I told him if he didn't want to be here, he should leave right then. I called the designer then the installer got a phone call and after that, he finished fairly quickly. Everything was done right the first time and Closet World is amazing when they're ready to do business with you, but then once they're done, it would be like pulling people to get them back in.

    I also did an installation in my commercial place and the guy was complaining left and right and pointing out problems, but now everything is fine. We also had a custom desk built in my office, and the quality of my desk is terrible. It's very flimsy. Closet World used to be really good. It was more expensive, but they were using much better things. Now, they use stuff from China so it's cheap and it does the job for a while but I know it's going to break down a lot faster.

    The quality of materials and even Closet World's workmanship sucks now. I've had friends who had used them and had pieces come off, and they've told me, "I don't know why you love them so much." Closet World is a good company, but there are better ones out there. However, they're good overall and I would use them again but when that time comes around, I would know that if I had a little more money, I would just get the better stuff.

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    Installation & SetupStaff

    Reviewed Sept. 6, 2017

    The person who came for the design was very good. She walked us through with that, spent a lot of time with us and listed what we wanted. The installer was also good, but once they install the holder, I'm going to talk to them to come and inspect the installed that.

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    Installation & SetupStaff

    Reviewed Sept. 6, 2017

    It was effortless for me when I had my master's bedroom done by Closet World. Their designer was very helpful, her measurements were great and she made what I wanted happen. The installation went easy and everything went good.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 6, 2017

    I had a 17-foot reach-in closet from Closet World. Most of it was a hanging closet but there were couple of enclosed areas, plastic glass doors, and large drawers. Closet World has better prices and the salesperson did a good job of showing off what they had to offer. They also gave me confidence that the quality was as good as the top competitor in my area. The designer came out and spent over two hours hand-designing what I wanted based on what I told her. She was great. She took her time with me and went through the catalog. I had a good experience with her.

    On the other hand, the installation guys could've done a better job of cleaning up before they left. There was quite a bit of dust still around. The product itself had matte in white and I had to come in and wipe it down and dust it. Also, when the technician was done, I noticed that the closet was crooked. It looked awful. Normally, I let things go like that after since you can live with imperfection. But this was so bad. It made the whole rest of the product look awful. So I called it to his attention and he agreed that it wasn't straight and just said to me my floor isn't leveled.

    So I walked away from it and it's been a few minutes away, I came back up and I looked at it again and told him, "I'm sorry. I can't live with this. Can you just shimmy up the ends where the floor dips?" Of course, by then, he had taken all of the equipment back to his truck so he seemed a little annoyed. I felt bad that I didn't tell him to do it right away, but I shouldn't feel bad. He could’ve taken the initiative when he saw that it didn't look good. So he came back and he put a couple of shims up on the one end and that completely fixed the problem. It was something that he should have done originally.

    Even with the issue that I just described and since the designer was responsive, I'd still recommend them. Closet World was informative, thorough, and overall responsive to my questions. They also followed up on whether or not I was satisfied with the product. If I have other projects that I couldn't do myself, I would definitely consider using Closet World again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 5, 2017

    I compared Closet World with a couple of other people and they seemed legitimate. However, my experience with them was horrible. I had a walk-in closet with two-tiers hanging with shelving on either side installed in July, but the craftsmanship was shoddy. The quality of the wood and the workmanship are the issues. They left one-inch gaps on either side of the wall and the racks fell off and would not go back on, so the bottom rack for our clothing is on the floor right now.

    We contacted Closet World and instead of somebody coming out to actually look at the work that was done, they sent a replacement bar in a piece of cardboard with staples and duct tape through the mail. It is three times longer than what it's supposed to be and so all my wife's clothes are still on the floor. Even before that, I've sent them pictures of all the gaps and the shoddy craftsmanship, yet nobody called me or done anything about them. I spent $2,000 on it which I could have done myself instead. I wouldn't recommend Closet World to anyone.

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    Installation & SetupPriceStaff

    Reviewed Sept. 5, 2017

    Closet World is a little bit better in price compared to other companies. Everything was nice. But the designer that came was kind of clueless. She came and designed everything and when the installer came, the measurements that she had taken were wrong. It doesn't look right. The spacing was super off so we had to put it off by a month. We had to give three different installation dates.

    The installation crew, on the other hand, was great. I felt bad for them because they came with what the designer measured and they didn't have the right stuff. My boss was a little PO'd with that. He came and we had to get a new date and that was a little annoying. But they were nice. There was also a shelf that wasn’t installed and they went back and finished it. It was satisfactory but it could have been a little bit better.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 5, 2017

    Closet World held up fine against the other companies I have used in the past. They installed shelving and hanging rails in the master bedroom and second bedroom. The designer was friendly, provided a lot of options and open to refiguring things so that it met the budget and the needs. The installation was a little different. The first time they came, they said it would take two hours but they were there for four and a half hours. So that was misleading, and I was scheduling the day around that. Plus, there were gaps where the wall and the closet met, and at the bottom part. It wasn’t secured down so I had to call and get someone to come back out. The first team that came out was an independent contractor and had their own van. The second group came in a Closet World van and was a lot more knowledgeable and they got it done. Overall, it was a positive experience.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 5, 2017

    I had Closet Factory do the kids' bedroom eight years ago and I thought I would get a better deal if I had them come in and redo all the closets. But they didn't give me a better deal and they didn't even care that I had them before. They gave me the bid and never followed up. Then I got a marketing piece in the mail from Closet World about half-off prices. However, their prices were initially higher and when they took the half off, it wasn't a good deal. It was the same price as Closet Factory and the half-off offer was just a marketing thing. I get that everybody's got to make a buck so that was okay.

    Their rep was attentive and cool. She quoted the project and she was on time. Then she met me later at night, at 7:30, and we walked through the place. She measured it all up and she was awesome. When we finalized it, she met my wife at a local restaurant and we signed it all up. We gave her the check and she followed through with the appointment. She knew what she was doing.

    But at the day of installation, the contractor was supposed to come between 1:00 and 3:00, and my wife got over there at 12:30. She waited but no one called, and at 4:00, she called Closet World to ask what happened. The rep said their guy got detained but they didn't have his number. Then the rep said he'll try to get a hold of the contractor and call my wife back before 5:00 because that's when he leaves. 5:00 comes and goes, and my wife calls to tell me she's not waiting anymore. The place was completely gutted and there was no place for her to lay down and watch TV. But we were doing a lot of refurbishing in this townhouse and we had some other contractors there and they were going to be there until 7:00 anyway.

    When I got off work, I drove over there and the guy showed up a quarter to 8:00. I asked him why they didn't call us and he said he didn't understand because Closet World had his number and never bothered to call him. He explained what the deal was and I get how stuff happens. But he was awesome and very attentive. He apologized and assured me he would finish it that night. He did a really good job and the place looks good. We got what we ordered but we weren't happy with the install process, but the installer was not a problem. It was the dispatching of the job that didn't get done right. All we needed was a simple phone call and nobody bothered to communicate.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 5, 2017

    I liked Closet World's price so I got them to install the master bedroom closet. Their designer was good and things happened quickly enough. They were able to move me up in the schedule, which was nice, but their installation team didn't get it done in one day. There was a follow-up appointment since one of the valet rods they installed didn't work properly and there was a part of the cabinet that wasn't fastened. They were just minor stuff though and overall, it was an economical and efficient experience.

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    Contract & TermsSales & MarketingPriceStaff

    Reviewed Sept. 4, 2017

    Closet World had more commercials and advertisements. It seemed like it was a better idea for me to go with them since I have a couple of friends who had personal experience with them. They seemed such a big company too. I had four long hanging, four short hanging, and some 12-inch shelves installed in my personal closet.

    The designer was really friendly. She knew a lot about the project. She explained to us how she was going to do the design and showed a drawing of the design. At the time, they were offering some type of a discount. She told us about that and then gave us an additional discount. For me, it was still somewhat expensive, but I really needed my closet done. Two young men came. One stayed outside to cut the shelves. They carried the shelf, the poles, and everything into the house. They were very pleasant. They showed the drawing of the design and explained layman’s terms what they were doing. Everything went smoothly.

    The only complaint I have is the price. The job seemed really simple, so to pay $1,600 for that was quite a bit much. A contractor I know was willing to do it for $800. I just was concerned about whether he was going to be able to do a professional job and do it the way I wanted it done. He's a very good contractor. I just wanted to go with the more well-known company that had a warranty.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 4, 2017

    I saw some of Closet World’s pictures from the magazines and they looked nice, so I got curious and wanted to try. I asked their designer to have three closets for my husband and I and for my two kids. I also asked for a pantry and a vanity chair with the shelves. Things went well with the designer, plus the installation team was good. Closet World even called me to ask how it was and if they met what I expected. I love the closets especially my vanity closet. It was an awesome experience overall.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 4, 2017

    I liked Closet World's salesperson and the pricing was reasonable. And the other companies weren’t offering the kind of sale they were offering at that time, and their appointments were too far in advance. The designer was nice and asked a lot of questions. She wanted to know what my needs were and figured it out very well. I got some shelving for my shoes installed. I have my shoes in some plastic bin before, and she measured that out so I could fit all my shoes. We also had some drawers installed. The installer was on time and he took whatever amount of time he needed, and he was clean, too. It was overall a good and professional experience. And I called their designer again because I want to order another thing.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 4, 2017

    Closet World had a really good promotion going on at the time I was in need. I had them redo pantry shelves and a hall closet. The designer was fantastic. She came up with ideas that I hadn't even thought of that are working perfectly for my family. She was also very personable and friendly. I had a good time. The installation guy explained to me what he was going to be doing and more or less how long it was going to take him. Then when it was all done, he showed it to me and showed me how to adjust the shelves. I really had a really good experience with Closet World.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 3, 2017

    We decided to go with Closet World for their price. We had shelves, closets, drawers and a room for hanging stuff the first time. However, my problem started when Closet World sent our first sales person back for the second estimate of another closet. We really had a bad time. She automatically assumed that we were going to do the installation with them. She came in, sat down and asked us how we were going to pay. I said we haven’t decided yet if we’re even going to do the second closet installation. She said “Why not? You had me before and you trusted me.” I told her that’s not the way my husband and I make decisions. She kept arguing and I said, “Look. Let’s just figure it out and let me know.” She gave me the estimate and said that if I didn’t take it now, I wouldn’t get the discount.

    They had called me and said that as a previous customer, any other work that I need, I get 50% off. Also, Randy within Promotions said that as long as the estimate was given by Monday or Tuesday, and she came on Monday, the price would be good for 30 days. She still didn’t understand that we have to watch our money and since we have the price, we’ll call her back if we’re interested. She started arguing with me and said that it’s going to cost me more if she comes back. So, I ended up having to kick her out of my house. This lady started out by wanting a hug the very first time we met her before she walked in the door.

    I told Closet World what had happened and they sent another person out who had no idea I already had an estimate for the second closet. She was fabulous. She’s good without being personal, knew her business and her price was even lower than the other. She said she was going to call in to see what they can do because she knew we needed the price to be as low as possible. Her manager got on the phone right away and they knew who I was and gave a bit more off on the price. The people who came in to install were above board. They were friendly, cleaned everything up and asked us if we had any questions and showed us how to change the levels of the shelving. In fact, I requested the same crew to come out on the 14th of September to put in the second closet. Other than that one sales person that we had a problem with, everybody else was very helpful, professional and accommodating. They were so great and I would recommend them.

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    Installation & SetupStaff

    Reviewed Sept. 3, 2017

    I had a 50%-off coupon from Closet World and I decided to go with them. I had a master closet installed and I also got a big cabinet in the garage put in. The interaction I had with the designer and the install team was excellent and I’m 1000% satisfied.

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    Customer Service

    Reviewed Sept. 3, 2017

    This is the second time we've done business with Closet World. They did a closet remodel for us and the design process went smooth. My wife and I were told to put our deposit down and that we have three days to make a decision before the money would be in. But the day we wrote the check was the day they deposited it, although we didn't know until my wife checked the account. We called the guy and he told us that that wasn’t supposed to happen. I also wish there was somewhere I could hook or hang my belts in the closet, but we're happy with what they did for us and we'd recommend Closet World to someone.

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    Punctuality & Speed

    Reviewed Sept. 2, 2017

    I got two estimates from other closet companies but I went with Closet World because of the price. I had them install the master closet. It's a closet system from the floor up to about eight feet and it was designed very well. The installer got the work done on time and everything was fine. I wanted him to fix one area and he had no problem doing that.

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    Reviewed Sept. 2, 2017

    Closet World installed a shoe rack in a closet in the hallway. I told their designer what I wanted but the product is not something that he commonly sells so we have to customize it. The installer was very knowledgeable but he got the wrong specs when he first came in so he had to come back. Other than that, the shoe rack is really nice and I like it. I was expecting a little more, but I'm fine.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 2, 2017

    Closet World's affordability and the quick response time led us to choosing them. California Closets had a five-week waiting time just for them to continue a quote for the estimate. The product I had installed was just the basic, cheapest, closet. It has three sections for clothing, one area that has the built in camper in about four doors and some shelving for shoes.

    Closet World's designer told me all these great things, that it was going to be installed very easy. Also, the salesperson tend to just tell you exactly what you want to hear so that you will go ahead and sign up. When Closet World first came to install, not everything is cut to measure and they had to come multiple times because they had to re-measure. I had to reserve the elevator for a specific time so that they can get the materials in. I kept calling and they kept giving me a runaround of what time they were actually gonna get there.

    The installers did an okay job and tried to get what was done in the amount of time that they had. However, I was not really satisfied with coordination with their scheduling office. The day that they were supposed to come and set up, they were four hours late. I know it’s a very large company and their administration office were the people that schedule but everyone was out of the loop. They said that they took a very long time because they did a job prior to mine which was also a large complex. I don’t feel that they really tried to make it up for me or ensure me that they were gonna work things out and I wouldn’t recommend Closet World to anybody else.

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    Installation & SetupPriceStaff

    Reviewed Sept. 1, 2017

    We asked Closet World to come in and we liked the salesperson that we talked to so we ended up going with them. We had a wall-to-wall closet installed. The quality of it seems fine, seems solid enough, and it was installed properly. But we had a bunch of problems with the purchase and my wife and I are not really happy with Closet World.

    When the people came to do the installation, the pieces that they brought with them were dirty and looked used. My wife asked them to bring in new pieces or fix them. She said that it was very difficult to get them to kind of work with her on that. They finally rough painted it. Also in the installation, they didn't finish the design. We had a section at the very top of the closet which was supposed to be a small separate section and when they built that, they said they didn’t have the materials. They'd have to go back or charge extra so we never got that built. My wife said she called Closet World 10 times to get them to build the top section as the designer had drawn it up and she just had a hard time getting a hold of someone.

    Another issue we had was with the designer. We had signed up for a credit account where we could make a monthly payment for the installation and they ended up charging the whole thing to the credit card that I used for the deposit instead of using it on a new card. We had to dispute that charge and try to have it charged on the new card. So we're not very happy with the issues we had but whatever they built was good enough and solid enough. However, we're never going to go with Closet World again.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Sept. 1, 2017

    I had Closet World do our master bedroom closet. I found them after I Googled closet organizers and selected them over others because I saw the deal they were running and I liked the pictures and everything. Their designer’s really good. She was very friendly and efficient. She got it done quickly and quoted us the price. For the installation, they said they’d give me a call before they come out. But I didn’t get a call, and when I got home, it turned out they came and installed it. It was great that it was already done. I had decided to be there while they do it, but they did a great job. It was an excellent experience and I’m really happy.

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    Installation & SetupPunctuality & SpeedStaffProcess

    Reviewed Sept. 1, 2017

    I have garage cabinets and long shelving installed by Closet World. Their designer was very friendly and our interaction was great. The two gentlemen that were sent over here to install were prompt. They had up to date idea as to when it was going to be completed and didn't leave any mess. I like how easy the process was as a whole and there wasn't anything that took me by surprise.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 31, 2017

    Closet World did my other closets before, so I went with them again and I had a great experience. My interactions with the customer service reps, the designer, and the installation team were all very good. Both of the guys were early. They were very bright and careful, and they did a fine job.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 31, 2017

    Closet World is an inexpensive place to get good closets. I looked at a few companies too, but Closet World’s price seemed that it was going to be pretty good. They were the first ones to come on site. The design process worked fine for me because it oriented around getting a design done, so Closet World had something they can price out. However, they need to be ready for more custom questions about the design process. The designer came and worked up a drawing, which was okay. But I had my own ideas about what features I wanted and she was certainly supportive, although not exactly an expert with all my questions. After she left, I did my design. She said that she would come back, and then draw it up in a form that was for Closet World. She did that and everything was fine at that point. I ended up getting exactly what I wanted.

    Closet World installed a master bedroom reach-in closet and a guest bedroom reach-in closet. The installers came on time and they were good. They worked in my condo and they had to deal with a security gate. The foreman was helpful too. We made some changes on the widths and other things on site and he was able to do those just fine. He also addressed any questions that we had. The installation team completed the work within the time frame they expected. After that, somebody called to confirm if everything was fine.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 30, 2017

    We just bought a home and we looked at getting some garage closets made. There was a wall that didn't have complete closets and I wanted them finished out. I know of people that have used Closet World and Closets by Design in the past and Closet World had built out the original cabinets too. I called them and what I thought was a 15 or 20-minute consultation appointment so that I would have an idea turned out to be a consult and sell. I was not prepared to spend three and a half hours with the designer and I was a little surprised at how long that took but she wanted to be precise and get all the measurements down. It was a take it or leave it deal. It didn't work out that day in terms of my timing and I had to give up a bunch of other things on unceremoniously. But since it was originally a Closet World product, I was very motivated to get it done because then it would match.

    The designer did a great job and the appointment with her was very intense but the entire information was not transferred to the installation team. The installers didn't have all the data with them when they came so they started a part and then had to come back and finish it. Still, they were good and were able to match the closets in style so that was awesome. Now all the closets are very seamless. Closet World did a fine job but they should allow a customer the time to at least think about the purchase. I'll call them again if I ever have a need. It worked perfectly well for me and I will recommend Closet World to my friends.

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    Installation & SetupPriceStaff

    Reviewed Aug. 30, 2017

    Closet World's initial pricing was the most competitive. I've also had them do some work before and this time, I had them install a guest bedroom closet. The designer and the installation team were very nice. I'll probably have Closet World do a few more closets when I get around to it.

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    Installation & SetupStaff

    Reviewed Aug. 30, 2017

    My experience with Closet World has been great. The designer came over and did all the measuring and she was really good. The guy who came to do the work was really awesome. He does such good work and it's unbelievable. I had one closet installed so far and then I had a really nice cabinet put in my bathroom because I needed one in there. And then last week, I had cabinets done in the garage. And I love how that it came out awesome. I'm also going to have the other closet downstairs done sometime in September, but right now, he’s done everything that I wanted and I got the colors that I wanted. Everything looks awesome.

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    Installation & SetupPriceStaff

    Reviewed Aug. 29, 2017

    I got a coupon in the mail from Closet World. It's the first one that I had and they were having a half price off. I also know other people that have had them, so I contacted them and got my closets done in the master bedroom. The designer was lovely and very nice, except we didn't have a lot of communication and I didn't ask the right questions as to the finished product. Then the installer guy came and put it in. The only thing is, after it was installed, I did not realize that when they removed the other things that were in the closet, it needed to be painted. The holes also needed to be filled and painted. And I was led to believe that it was going to be completely done. I had to hire somebody to do that.

    I called the designer and stopped the payment on the second check because I was very upset. She came over to the house and we discussed it. She said that she made it very clear, but I did not understand the words that she used and should have asked her what those were. And it was the things that they took out and if there was going be marks left. It should have been explained more to me. It's okay if that salesperson knows what they are talking about, but I didn't know what she was talking. But we got it all straightened out and I canceled my credit card. They should have paid them by now. Other than that, I'm very happy with my experience with Closet World.

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    Installation & SetupStaff

    Reviewed Aug. 29, 2017

    I got a flyer from Closet World when I moved and a couple of friends had used them so I chose them to have cabinets installed in my garage. The designer was very nice and measured everything. She even came back the day it was installed to check it. However, I felt sorry for the installation team because it was over 100 degrees out in the garage but they did it. Everything went fine and I'm satisfied with their performance. Closet World did a very good job.

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    Customer ServicePriceStaff

    Reviewed Aug. 28, 2017

    We've had two appointments set up. We were considering California Closets but Closet World happened to come first. And their saleswoman was very persuasive so we thought, “Okay. Well, let's just go ahead and do it.” And then she was like, “If you order today, we can save you money and this and this and this.” And so, we said, “Okay.” After she left, we're looking at the closet and we're thinking that that didn’t make sense. I was not sure how she's going to be able to accomplish that. So, we called her back and we explained to her our concerns. That took about a half hour to figure out and we thought maybe she understood. Maybe she didn’t understand.

    Then when their people came out, there were mistakes made. The installer could only do certain things so, every hanger we have doesn't fit. We have to buy new hangers because the width doesn’t even accept a standard Velvet hanger. It's just poorly designed. Had we known better, we would have gotten a second opinion and a second quote. But we were anxious and she was pleasant, but she was not qualified.

    On the second closet, I do need to call them and tell them to come out and look at it and see if they can design it better. It just was not a good experience. I was in London because my child who lives there was sick and my husband didn’t understand how to communicate with them. Whenever my husband tries to talk to Closet World, he's being told that he had to talk directly to the saleswoman but he doesn’t have her card anymore. I just got back from being in London for seven weeks, so I haven’t had the chance to get my hands on it. To make a long story short, we've spent over $4,000 on a small closet that is not functional. We're very displeased.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 28, 2017

    I used Closet World about 15 years ago on another situation at my house. This was the primary reason why I chose them. Plus, they were running this special at the time which caught my attention. Also, I was experiencing a delay from a general contractor not being able to follow through quickly to get a closet vendor. Closet World was very professional. Their rep showed up on time for the appointment and she created the drawing, an estimate and booked the installation all in one hour. She listened exactly to what I wanted to do. I didn’t feel that she tried to oversell me on changing what I wanted to do into something else. I had a very straightforward project because I wanted to replicate a closet that had been water damaged in my house. I just needed for my insurance company to replicate it exactly. She was able to do that and she didn’t try to talk me into a more expensive option.

    I approved the design, then we booked it, and I paid for it all in the same appointment. Closet World sent appropriate reminders a couple of days in advance to remind me of the installation appointment. The installer showed up on the right day and within the proper window of time. The guy did it all by himself. I don’t know how one guy can efficiently do it, but he did the installation alone. I only noticed one thing with the adjustable shelving that I had to call them to come back and show me how to deal with that but that was because I had to leave. If I had not had to leave to take care of another errand, I would have probably been able to talk to him when he finished the installation. But they did send somebody back right away when I had questions and we got it all figured out. It all went very smooth and I would recommend them definitely.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 28, 2017

    Closet World installed plain white shelves and two double hanging clothes hangers for two master closets. Their price led me to choosing them over others. The designer was great and my interactions with her were all positive. The installers came on time and cleaned up after themselves. Everything was as I would have expected it and I would have them back and do my boys' closets.

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    Reviewed Aug. 28, 2017

    We had Closet World install shelving for shoes, a couple of drawers, an area for long dresses and about four other areas for different clothes. The installer was on time, efficient and respectful of our home. It was a wonderful experience. We had a couple different quotes from other companies but Closet World's quote was the most reasonable. All in all, I'm very happy with my closet and I would do it again.

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    Reviewed Aug. 28, 2017

    We had a walk-in closet installed by Closet World and it looks good. Their designers listened to what I wanted to implement and they tried to achieve that to the best of their ability. But after waiting for three weeks, I was disappointed that the installers didn't bring everything. They didn't have the drawers and they were going to get back and fix the situation, but it was going to be another 10 days. I told them that it was unacceptable. So I escalated it and they ended up bringing them three days later.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 28, 2017

    Closet World had a discount, so we had them install a closet for our kids. The installer was nice and friendly. The only thing that we didn't like is that when he came to work on the closet, he said that he had to leave early to do something, so we had to wait for somebody else to finish the job. On the whole, the job took a couple of hours to do and we wished that the first installer had done it all in one day. We would use Closet World again, but they have to make sure that they have one person stay there for the whole job. Other than that, the closet they installed came out perfect.

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    Staff

    Reviewed Aug. 27, 2017

    I have a couple of things from Closet World that were done well, but the most recent project was not made right. It won't close perfectly. But the designer was okay and the installers were very nice people.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 27, 2017

    We used Closet World many years ago and they did a decent job, so we went back to the people who treated us right the first time. The designer was a nice lady and the installation team was wonderful. I had about 25 closets, a workbench and a couple of other things. They did a good job and completely surrounded my garage. But I had an issue with the company's scheduling. It was a two-day project and four guys worked at 8:00 everyday. On the first day, they sent the installers late and one guy didn't show up which has no bearing on what they did. The next day, they knew they had to finish but they pulled the installers out in the morning, sent them on other jobs and brought them back in the afternoon. The installers were also getting frustrated because they wanted to finish.

    I told the supervisor about the inconvenience and he said that they do that all the time. That's a bad practice and if I'm going to do this again, I would go to another venue if I knew he was scheduling the job. The project was done in two and a half to three days, but I waited two weeks. Everything else was fantastic, but I'd tell others how much of a bozo their supervisor is.

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    Customer Service

    Reviewed Aug. 27, 2017

    For what we were looking for, Closet World's perfect. We needed them to do a closet remodel and I realized that the system they have for any closet wouldn't take custom work to have this project done. They have pretty much everything down to a science. I'm a carpenter and a cabinet builder so I do a little bit of that work. But being that I was on disability, instead of waiting around for me to come to it, I told my wife that we should go ahead and call Closet World. I told her they'll take care of everything and we'll be happy. So, I went on the internet to get their information and we called them.

    The designer came down, measured, and went through the procedure and the items that they offer. I found her to be right down to the tee. Then the installers came in. They knew what's going to happen, did their work, cleaned up and were gone. I knew what kind of materials they were going to use and the type of work that was going to come from this type of installation. So as far as that's concerned, I'm happy with Closet World's service. As a matter of fact, we might call them back for another job. I would also recommend them to others.

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    Customer ServiceInstallation & SetupSales & MarketingReliability

    Reviewed Aug. 26, 2017

    I saw a lot of Closet World's advertisements that come as mailers and I thought that they were a big company. Also, the pictures looked very nice and that my built-in office would probably turn out well. The first designer set the space up as boxes and did an okay job. The first designer set it up as boxes and it would have worked. But I was moving into a brand new home and I wanted the room double-checked for size because it's a little bit different than the model. And the second designer said it was a little bit out of spec because the width was too wide for the wood. But then the installer changed it arbitrarily. The shelves got shortened and some of the wood put in was defective. They didn’t have some of the right parts either.

    When the first design was changed, their accounting department should have applied my initial payment to the second design, but they turned it around and reimbursed it, which went to my business account. However, I spend over $2,000 a week sometimes on air travel and hotels, and neither I nor the accounting had seen the reimbursement. When Closet World came to install it, they said I owed $3,000, not $1,000, and it took a while to figure out what they had done. It's weird that their accounting department didn’t tell me what they were doing to adjust everything. That’s where there was a breakdown in communication so that was frustrating on top of some of the other issues.

    At that point, I sent up an email which was read by a bunch of people and Closet World sent down a supervisor who redesigned the office. It went back to almost the same specs as the original person did and now, it's being reinstalled and done the right way. There's a lot of companies that would just say they got your money and you're done. But Closet World is making it right.

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    Installation & SetupPriceStaff

    Reviewed Aug. 26, 2017

    I’ve used Closet World for years so they’re all over my house. Recently, I got some cabinets installed into my back sunroom. I've had different designers every time and they're all good. It’s all been a very good service. Some hinges came off from some cabinets, doors and drawers that I had installed several years ago. Harry, the after installation person, sent the guys out and they fixed them. I got a 10-year warranty on all my stuff so that really helps. All of their materials are truss particle board and it’s a little expensive for what I got. Their finish materials could be a little bit of higher quality. But then, I’ve owned my home for 14 years and all this time, I had stuff in here from Closet World and I’m grateful. I have recommended them to several people already. Overall, it was a great experience with Closet World.

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    Reviewed Aug. 26, 2017

    A nice lady named Patricia advised me to go with Closet World. She was their designer and she was the one who helped me out. She was easy to communicate with, with me being hearing impaired. The crew came and installed shelves in my bedroom and they did it well. Though I might need some repairs in the future, my experience with Closet World was awesome.

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    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 25, 2017

    I used Closet World in the past and I was happy with their work. They were a bit more expensive but I know the quality of their work and what the end result would be. We had them convert a bedroom into a closet, so it included hanging shelving, drawers, a hamper and a shoe rack. The product of Closet World is amazing. However, they would be so much more profitable if they had a sales staff that was better at what they do. First of all, their rep was really nice, but nice doesn't get you sales. Had I not used their product in the past, I probably would not have gone with Closet World. So I did not buy because of the salesperson. I bought because of my previous experience with the product in the past. In fact, I almost did not go with them because of the salesperson.

    When the designer came out, I completely understand that she has other appointments. I am the customer, but I feel like I should have been that happy medium. I found myself basically begging for the appointment. And when she came out and we went over everything. I needed to make a decision as soon as possible. I met with her on a Thursday evening and I asked her to get me a quote by Friday afternoon. She said she will definitely get back to me by Friday afternoon. Friday afternoon came, and there was no quote. Saturday, Sunday, Monday, and Tuesday passed by. At that point, I just wanted to see how long it would take for her to get me the quote. But I didn't hear from her.

    I waited a week from the day we met. And so, on Thursday, I emailed her and I said, "Are you going to send me your quote?" And so she finally sent it to me. I had a couple of questions, she answered my questions and I never heard from her ever again. I then proceeded to get other quotes and I was like, "Wow, okay. I guess she must be killing it herself because if she didn't follow up with the customer, she must be blown out apart." So then, I called her back and surprisingly enough, she did not call me back. I had to call her two times to move forward because I wasn't very happy with my experience with her.

    I'm a sales manager, so I take it personally when I'm in a sales transaction and I'm the customer. One of my reps told me she was gonna have a closet installed. I asked who she’s using because my experience with who I just dealt with wasn't very good and that I'll go with another company. She said she’s dealing with Closet World. And, if it wasn't for the sales rep, she wouldn't be getting it done. I asked who she was dealing with and she told me the name and I said that's not my rep. She said her Closet World experience was horrible. It's like pulling teeth to get them to do the installation for her. Obviously, I understand how it works. There are territories that I respected, so I thought I’d give the girl a chance again. That's when I followed up with her, only to find out that she wasn't going to return my call.

    I sent her an email on the 4th of July weekend and told her to call me back and she finally contacted me on the 8th because she was out on vacation. I told her I'm interested in moving forward however, I needed her to come back out, because we have a couple of modifications that we want to do, and I want to make sure the price is right. I told her to come back to me with the quote within 24 hours because I needed to make sure that we're correct on the quote. So she came back, sent me the quote, we're all good and we scheduled the installation. I didn't realize that to schedule installation was going to be two to three weeks out, which I was shocked to find that out. She should have told me that in the beginning.

    Nevertheless, my installer was amazing. There was something that was forgotten in the order and he was kind enough to escalate it. He went to his boss and he's like, "Hey, I'm gonna get this fixed. I'll figure out how to squeeze to come back in tomorrow." Because then, he had to go get something redone and the sales rep didn't put it on the service order. So he said, "No worries," when I showed it to him. So he made the phone call, that he needed to expedite it, so that he can come back so that the closet could be done the next day, instead of another two weeks out again. So, everything was completed exactly how we expected it and when we expected it. Overall, they have competitive pricing which I appreciate. If it wasn't for the discount that they gave, then they would have been 50 percent more expensive. They also have good materials and craftsmanship of the product.

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    Reviewed Aug. 25, 2017

    I decided to call Closet World after I saw them online. Their designer gave us some ideas and when we gave ours, everything came out pretty good. We had three closets installed and we liked them so much that we called the sales guy again to give us a price and design everything for two other bedrooms. Closet World offers great product and service. We are very happy with the experience.

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    Installation & SetupStaff

    Reviewed Aug. 25, 2017

    Closet World installed a wall unit in my living room. The designer was good and the installation team was very professional. However, there was a mismatch between the design and what was installed. I called my designer and she called the company’s installation team. They came back again a second time and fixed it. So overall it was a good experience and I would recommend Closet World.

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    Installation & SetupPunctuality & SpeedStaffReliability

    Reviewed Aug. 24, 2017

    Closet World has a long history and looks reliable. I googled the website and left a request in it. I also did some investigation but I made up my mind with the company. I installed a bedroom closet for the clothes and I’m happy with it. I quickly purchased another set of closet, which is going to be installed soon in the garage. The designer, Cathy, was very nice. She was helpful, very detailed and explained everything. She designed a great work for me, very experienced. During installation, I cannot say any negative words about the workers because they worked the whole afternoon till very late. They worked really hard on a hot weather. They first checked the size and the measurements. They are professional and the installation went smoothly. Everything was perfect.

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    Installation & SetupStaff

    Reviewed Aug. 24, 2017

    I used Closet World once and was pleased with their work. We placed the cabinet in the master bedroom closet. They designed it for us because we needed more space for our small walk-in closet. The lady who came over knows exactly what she was talking about. She was very professional and explained exactly what we were going to get and I don’t think we could’ve gotten anybody better. During installation, the guy did very well putting everything in, I had no complaints. We’re happy with the way it came out. We showed it to our neighbors and they said they used Closet World also.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 24, 2017

    Closet Word put in for us a bunch of cabinets in the garage at our other home in Valencia. Our experience with them that time turned out to be very good that we used them again. This time, I had some garage closets, cabinets and a workbench installed. The Closet World designer who came out this last one was very good and professional. I told her how much money I approximately wanted to spend and she kept it within my budget. I felt very good about that because during the first one, the price was a little bit high. After that, I had more done in my garage but had someone else to do it, 'cause I thought Closet World was too expensive.

    The installation was very good as well. The team completed the work and left the area very clean. They had done everything correctly and I was very happy with the outcome. I just thought Closet World's price was a little high. But overall, I had a very good experience with them. They were prompt and very professional. They did a good job and did what they said that they were going to.

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    Reviewed Aug. 23, 2017

    I selected two closet companies, Closet World and California Closets, and I talked to both. California Closets got back to me first, so I had them do a small bedroom closet. Then I needed to do a large closet and I had to meet a certain schedule. I finally heard from Closet World and we made an appointment. The only reason that Closet World took the business away from California Closets for this project was because I was won over by the investment of time put in by Dawn, the Closet World designer. She came for the appointment and I thought she was going to be here for an hour and a half max, but she was here for four hours, well past dinnertime, whereas the California Closets designer spent about 45 minutes. Dawn was really committed to putting something together for me that she thought I was looking for. In the end, I really appreciated her effort so I decided to go with Closet World for my large closet.

    Closet World installed a master walk-in closet. The installer, Rico, was great and very professional. He put up the wall first. But we had one outlet that we weren't using so we had a dead plate that we had put over an electrical line. My husband came, looked at the wall that Rico had put up, and told him about the plate, and said that the electrical line is a live wire and not dead as Rico had thought, and that we needed to have access to it. This meant that the installer had to take everything upside down and recut out the wall, but he was very nice about it. It was a misunderstanding but he didn’t seem put off. He took the wall out, put the whole thing back up, and installed the closet professionally and very nicely.

    Rico had already done some shimming, but there was need for a little more of it. My husband showed him another piece that needed shimming and he fixed that too. There was one drawer that looked a little damaged to me, so we had him do the inspection, and he agreed. Then he actually found a second damage himself. He said that we shouldn't worry because they were going to get the damaged parts replaced, and they did that about a week later.

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    Reviewed Aug. 23, 2017

    My cousin had Closet World in her first house in 1995. She also requested to have a cabinet when she moved to her new house and told me they were very on time, clean, detailed. When I got my house, I decided to go with Closet World company because I like their business and the quality. The cabinet was for my garage. The designer was very helpful. She explained and was very open for suggestion. The installers sent me a schedule and exactly came at the same time that it was set for them. I asked to add legs for my cabinet but it was too late because they told me I have to request it before. I didn’t know since I ordered my order. I requested to have a discount on the price and they told me there is no way we can get a discount unless we order another cabinet. But at this moment, I’m not ready to order any other cabinets.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 23, 2017

    I called Closet World and got the estimate. It was reasonable so I went with them. Their designer came over and I explained to her what I wanted. We looked at the different products. She did the measurements, drew it all and wrote it up and I signed it. She was knowledgeable, pleasant and courteous. I had some cabinets built in the laundry room. The installation went smoothly. Their team was on time, did their job, cleaned up their mess and everything was fine. They were very nice too. Closet World did a good job so I was pleased.

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    Reviewed Aug. 22, 2017

    I went with Closet World and had them install a closet. I had a very good interaction with their designer and the guy who installed it was very helpful. When we had an issue, he came and fixed the problem. Closet World was very good and the service they provided during the installation was excellent. It's just that when there's an issue, I'm expecting them to come a few days later or the next week. Unless I call a couple of times, nobody follows up. Like right now, I have an issue that needs more of a follow-up because I did not get a time to call. But nobody called and followed up on the issue from their end. Other than that, I'd still recommend them.

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    Reviewed Aug. 22, 2017

    I’ve used Closet World before. Recently, we did a bedroom closet with them. Their designer was ok. We told her exactly what we wanted and she designed it. The guy who did the installation was okay. The materials, though, weren’t all okay. They were damaged and needed to be replaced. Also, they were supposed to come at a certain time but they were late, so, we didn’t get the job done. But eventually, we got it sorted out and they came back. The second guy, who I liked a lot better, fixed everything.

    My experience was not all that great. They should make products that are satisfactory and that don’t need to be replaced before they're even used. I had a very hard time talking to anybody about trying to get them replaced. I also don’t like the fact that they set up a time and then they couldn’t even come that day and we had to set up for a week later. They shouldn’t be overbooking. They should have at least offered some kind of reduction to accommodate me because I had canceled appointments, changed things around so I could be here to do the installation.

    Closet World is a big company, they need a customer service team. Their customer service shouldn’t be their installation people because they don’t know what the hell they're talking about when you're trying to do anything with replacements. It was frustrating and not satisfying. I would not recommend this company again. They did a fine, wonderful job for five times the money two years ago in Camarillo and I was very happy, which is why I spoke to them again, but I wouldn’t do it again. I would be afraid. I wouldn’t do it to myself and I wouldn’t do it to a friend.

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    Installation & SetupStaff

    Reviewed Aug. 21, 2017

    I had a closet that already had Closet World features. I was adding shelves to it and my sister recommended Closet World. I moved and downsized so I've got stuff lying around that I thought was going to be taken care of by the design of the closet. Dealing with the designer went fine but what we had asked to occur didn't because the measurements were done incorrectly so there was a wait on getting installation because of that and because it's busy season. Also, I didn't get shelving in the hall closets as I thought I was, so I wasn't too happy with that.

    I relied on whoever the rep was that's representing Closet World when they came in and took a look at what our needs were. If they say that they can build it but when installation time comes and they say they can't, then the likelihood of me using them again is pretty nil. I wouldn't use them again. But the installation's fine and the guy did the best he could. It's just more on the design front and I figured out another option.

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    Reviewed Aug. 21, 2017

    I was going to shop around for closet companies, but when Closet World came in to design something and gave us an estimate, I went with them. Their designer, Angela, was very responsive that we actually went back and forth about a few things. Even after it was finalized, I changed my mind and I called her. She was very competent and she worked with me to change. The experience with her was very positive. But I’m not so happy with the people who came in to install. The finish was not as I expected. There was a lot of saw dust in the velvet drawer and I couldn’t get it all out when I tried to vacuum it. I’m still disappointed that they left it like that. I also had some vanities in the bathroom from some other contractor. And the quality and the finish was a lot better than the closet work and drawers. Other than that, I'm satisfied with my experience with Closet World.

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    Reviewed Aug. 20, 2017

    I got my first closet back in 1998, 1999 and I had used Closet World. Recently, they installed a walk-in closet. The estimate was good but there were some errors, but I fixed them then they did come back out because I had to do some readjustments. There's another extra piece of wall that was there that we weren't planning on, but the designer did come out right away and she was good about that. The designer is great and the product itself is wonderful but the service is not the best. During the appointments, they had me, "Oh, we'll be there 11:00." Then I had to call them. "Sorry, we'll be there tonight at 8:00." Then I said to call me so we can get a hold of the tech and they said, “He'll be there first thing in the morning.” So it was a little bit annoying.

    There were two men who came, but they're just going in circles. They were nice and apologetic but the bottom line is getting the work done at the end so I had to keep calling and getting it done, pushing them. They just looked at the map and then they try to fix whatever the issue is. They also have to come out again because a lock of one of my drawers is not closing right so they have to redo it. Then a little bit of the measurements were off, so they had to come back and there have been so many times already trying to get it done right. Then they put the handle but the guy put the handle way too high where the lock is so it's hard to open it. Also, the lock is not a good lock, so they replaced the whole drawer because I decided not to go with the handle anymore to avoid that.

    I got the finance into Wells Fargo but Closet World charged the whole thing mistakenly on my other credit card when they put the down payment. The paperwork was done right but whoever picked up did it wrong. But I'm happy overall with how my closets turned out. It is beautiful work. It's just a little frustrating based on their service.

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    Reviewed Aug. 20, 2017

    We had a closet without doors in our living room and I got Closet World to put the shelving in and install sliding doors. However, I did not get what I wanted. We had a smooth discussion with the designer but she didn’t listen to us. We told her that we didn’t want any wasted space. The closet is 27 inches deep and 80 inches tall but the doors came out short. They had to come back and put new doors. Then the shelving itself, instead of having 24-inch shelving, it was 16-inch. So we started blowing whistles and they told me that’s normal. I told them, "What’s normal if I have eight inches of space from the door to the shelf? And we said we didn’t want any waste space.” So we called the designer and he said, “Well, she kind of said it offhandedly. I didn’t think you would want to spend the extra $1,000 for the shelf to be 24-inch.”

    So before they came back with the doors, I spoke with Howard who was arranging the delivery of the doors and the installation. I asked what we’re gonna do about the shelves. Right away we called the designer and she said that she would contact their Consumer Issues Department. About three days later, I texted her again and said nobody’s contacted me so she contacted them. They got back to me the next day telling me they can put the correct shelving in but it’s gonna cost me another $1,300, on top of $2,200. They didn’t mention the price for the correct shelves in the beginning. The price discrepancy was at least $1,000. And if they have given me a $3,500 price tag, I would have told them where the door was. But the installers were cool and when they saw the doors were wrong, they said, “Oh, yeah. We’re gonna have to come back and get these doors right." So they did the correct measurements on the doors.

    I told Howard that we’re not happy with the shelves and that’s not what we wanted. And he said, “Well, you shouldn’t have signed it then.” They’re resting on this because her drawing, the 27 inches comes out even with the 16 inches. So it’s kinda hidden unless you’re really looking at it and besides, she never discussed the 16-inch shelves as opposed to the 24-inch. I also told Howard to remove the shelves and return my money but he won’t. He said that the $1,300 additional cost to put the correct ones in was a pretty good price. I told him it’s not because the shelves I have are not the ones I wanted.

    Up to now, this hasn’t been resolved. We don't have any upcoming appointments with them but they called and asked me to do a survey. I told them how I was unhappy with how it turned out and they said they will have their Customer Issues call me. But I don't want to talk to Howard again because he just went round and round.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 19, 2017

    I've been a Closet World customer three years ago then I used them again to install garage cabinets. The installation team was good. There has not been any need for appointments afterwards and everything looks good including the quality of what they did. It was a fantastic experience with Closet World.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 19, 2017

    I liked what Closet World did in my master bedroom closet so I got them to do our balcony closet. They’re accurately-priced that’s why we didn’t have to get other estimates. The designer came to our house twice, one is to go over the initial design and second was to test. During installation, we had base issues but we were able to figure it out and ended up fine. It was quick and easy. They came a week later and dropped the other shelf because the first shelf installed had the dry wall look when it’s supposed to be different. Right now, we don’t have other closets to work on but we are going to use them again in the future.

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    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2017

    Although I got two other estimates, I went with Closet World for their price. I had them install a closet with drawers and hangers in the guest house. The designer was very friendly, thorough, and accommodating. The installers were on time, very efficient, quick, and did a nice job. Closet World was professional overall and I had a great experience with them.

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    Customer Service

    Reviewed Aug. 18, 2017

    I had a horrible experience with Closet World. I had linen closets installed in two bedrooms and I was promised three weeks. However, it took 10 weeks to get the closets. They were also not properly done because the door didn’t show up. It was just a fiasco. Nobody would let me know what the problem was, so I was getting the runaround. The designer was fine, but she wasn't overly knowledgeable. The installer was the only positive thing about the whole thing. I didn't get compensation for all the trouble. Poor customer service overall.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Aug. 17, 2017

    I wanted an organized closet not the furniture quality. I usually get three estimates but I did not have to for Closet World. Another factor that I selected it was the coupon. The designer listened to me and gave the price that is within our budget, she didn’t try to upsell. She took measurements and gave the sketch. As soon as it was approved, it was ordered the same day and they called when it was ready for installation. The installer was very proficient. He cleaned up after and went back the next day to put the missing piece. It worked out well since he was around my time frame. I now have a white, easy-to-wipe with needed space, drawers and shelves in my master bedroom’s walk-in closet. I am satisfied with their work and I have been telling everyone who asks that I got it from Closet World. It was pleasant, efficient and it was done well.

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    Customer ServicePriceStaff

    Reviewed Aug. 17, 2017

    I got two estimates and Closet World was more expensive than the second estimate I got. So I went with the second estimate for one of my closets. I decided not to do the other closet at the time because I liked Closet World so I figured once I have the money I'll go with them. Then I got a call a couple of weeks ago from Closet World saying they'd like another shot at the business. So I called them back last weekend and they were able to bring down the price. The designer was the original sales associate that came up the first time, and she was very nice. She knew a lot and her measurements were spot on. It's a separated closet and desk, and I got it scheduled for installation in September. I'm hoping when the pieces arrive they'll match perfectly.

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    Installation & SetupStaff

    Reviewed Aug. 16, 2017

    We used Closet World at our old house years ago and we had no issues with them. Then I got closet rails and doors for our master closet. The designer was very knowledgeable and they also organized the space well. But I had an issue with the installation. There was something with the way the closet was put in and the way my carpet was going to be laid in. There ended up being a big gap between my carpet and the closet so the carpet people had to patch in a piece. And some of the doors were not placed well. I asked the guy about the floor issue and he said that's the way it is and nobody addressed it. I finished the situation not feeling happy. My rods were too short for hanging clothes so they would fall often. They came to do that and they had to fix the railing on a few drawers because the drawers were collapsing down on top of each other.

    The best experience I had was with the repair. The two repairmen who came were nice and wanted to do the best they could do. But I feel like the people who install are rushing out. And even this time when they rushed out, whenever I push one of my drawers back in, it sounds like it's scraping on something. So I wish I had the time to look at that while they were still there. They should make sure to go over everything with the client/customer at the end and make sure everything is working well. If I need to go with an inexpensive option, Closet World can work. But if I could afford something else, I would do it.

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    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2017

    Closet World has been great. I got a new sheet in the mail from them and I wondered if it would work. It did and it worked so well that I did it in the other closet. Both jobs were excellent. The installers were cooperative and they were looking out for everything that was in the room. They did things I didn't think they were going to do. I asked about it, but they did it. There were a couple of pieces of wood that were added to the first unit that went in and it looks great. They also completed the job on time. They did a great and outstanding job. I'd tell others to try Closet World and to come over to the house. I'd show them what Closet World did.

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    Installation & SetupPriceStaff

    Reviewed Aug. 15, 2017

    Closet World is less expensive than the other three estimates I got. I had them install our garage closets. The designer of the closets was very good and the installers were very friendly. The installation experience was very good. I have a follow-up appointment with the sales person, which is good. Everything was perfect and overall, Closet World is a good company.

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    Installation & SetupPriceStaff

    Reviewed Aug. 15, 2017

    We needed more space in the garage and the first one we called was Closet World. We told the designer we needed the biggest cabinets we could get that would fit in the space and we wanted it to be robust. She designed it according to our needs and measured the space. Two guys did the installation and it took them a while because it was a big cabinet but they completed it at once. It was four cabinets total. Two on one side, two on the other.

    The billing aspect was a bit tricky because my wife and I decided to split the cost. I initially paid the 50% down payment on my card and charged the other 50% on her card. Instead of charging in her account, they recharged mine but they remedied that. I could have gotten a better price if I haggled but I didn’t care. Within the first year it pays for itself and then after that, it works out better because we're currently paying for storage fees. I’ve got nothing bad to say, I’m satisfied with it and have been using it.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Aug. 14, 2017

    The salesman from Closet World was nice, but I was a little upset with him before because he gave a quote that was about 40% higher than two other companies for the same exact work. But this time, for some reason, they were close and then they gave me a little discount, which made it more appealing so I went with them. Everything is just the same, but this time they were a little less since the last time I called. We built a room in the garage for some storage and then we added cabinets and drawers. The designer was a super nice guy and the installation crew was on time, courteous, friendly, and they cleaned up after themselves. But, they have to come back and put another cabinet. I thought it was included in the price but it wasn't. So I paid them the extra, but it's no big deal. Everything worked out fine.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2017

    I've done business with Closet World twice already. I was happy with the job they did the first time so, the second time was a repeat business. They did the two kids' bedrooms. Each one had four panels which contained hangers and closet shelves. The designer's a very nice lady, a little eccentric but she's very polite and was on time. The first design's measurements were off slightly so, the installer had to make up a little bit of the difference but everything worked out. The second design was perfect and had no issues.

    The installer called me two weeks out, and then a week out and like the day before. He showed up on time, was very efficient, fast and very friendly. He was only here a couple of hours and he had gotten both closets done so, he did a good job. The company also called me two or three days afterwards and made sure everything was good so, they were on top of it. They were also very friendly and very knowledgeable. They could reduce their price a little bit though but other than that, I'm happy with the work that was done and the quality of the work. The installer and everything were perfect.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 13, 2017

    I have a very old house with slider closet doors and I wanted those replaced because they’re 35 years old. I couldn’t find any other closet companies who were willing to come out other than Closet World. So I had those closet doors replaced and installed two new ones. One was a very big nine-foot long closet slider and the other was a regular closet. The Closet World designer was very good and knew what he was doing. He was able to draw the design of the closet just the way I had explained to him and how I wanted it to be.

    The gentleman who did the installation came out when they said he would and it took about four hours of installation. He installed the closets beautifully and tossed away the old stuff. I'm very convinced with what Closet World did and they were very prompt. I had two more closets that need to be done. I’ll see if I could save enough money to get those done and I will call them again. I will definitely recommend them as well. Overall, they did what they were going to do in the timeframe that they said they would do it and I was very happy with the outcome.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Aug. 13, 2017

    The Closet World designer was thorough. She knew about all their products. However, Closet World needs to improve on their quality of service, their installation, and making customers happy. The service that I got was pathetic and I've been dealing with this since May. The drawers that the installer put in one closet would not open with the closet doors that were ordered. His fingerprints and paw marks were black and are all over both sets of closets.

    Additionally, he put indentations in both closets. I heard a lot of banging when he put the closets in. I went up there to look and check. I'm totally unfamiliar with how their closets go in because I've never used them, so I presumed when you’re putting something in and you hit a side, it's going to put a mark or a scrape or a slight indentation. He tried to cover them up with white paint that didn't even match the color of the closets. The supervisor had the second installer look at all the places that I was speaking about where all the white touch-ups were but he told me there's nothing they can do about it. I asked, "What about all these black marks from his hands?" He said, "Well, just get some cleaner and clean it off." I just about went through my roof.

    Also, one closet is not up against the wall totally, so there's a huge gap in the top. There's a unit piece that they put on the very top where they connect the shelving for drawers and hanging rods to. That very top piece is supposed to be flush mounted against the wall, and it's not. They tried to tell me that my wall was crooked. They've been out here at least five times because the warehouse supervisor supposedly ordered the correct closet doors (supposedly, the closet doors were not made correctly four times). The fourth time they came, the rollers were rolling so hard that they were shaking my downstairs lightly.

    I deserve some kind of credit for putting up with their shenanigans. The supervisor should have rectified the problem within two weeks at max, but not three months. For the price that I paid and to have to put up with all this, I told them I wanted a refund. He said "Well, I gave you three doors instead of two doors." I said, "Well, you had to do that. Otherwise, my drawers inside the closet wouldn't open." I also said, "That's not sufficing in any way for what you guys did, and how many times you guys ordered or did not order the closet doors." He said, "Well, let me see what I can do." As of yet, he hasn't called back, and this is the second week. I will call at the end of this week and will haul off on him for not calling me back.

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    Punctuality & SpeedStaff

    Reviewed Aug. 12, 2017

    Closet World installed the floor and the carpet in the garage. I chose them by instinct and they were good. The designer was nice and very professional and friendly. The two installers came on time and they were nice too. They just went a few times to the bathroom in my house, and they didn't bother me. There's something wrong with my closet, so I may again make an appointment with Closet World later this year.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 12, 2017

    My friend had used Closet World in her home and she recommended them highly at that point. I also happen to live in a home that had Closet World’s work in it and I'm very happy with the quality of the work that they had done there. And I saw their 50% off for the summer so I decided to go with Closet World and they installed basic white closets in the bedrooms.

    However, my experience with Closet World was not very good. The designer was the one I had an issue with. She wasn’t very confident when she started out. She kept saying that it was a very big project and she wasn’t sure. When she did the measurements, she messed up big time because when the guys came to install, she had made wrong measurements so they had to go and come back another day. It was a complete mess from start to finish. She took the measurements and gave us the closet installation date. But that didn’t work out because the day before it was supposed to be installed, they called me and they rescheduled because they said there was some problem with the design.

    My husband and I had pushed our travel date out so that at least one of us could be here at some point during the day when they would come. But the people at Closet World pushed it out again after we had done that the first time. On the day they came, they spent the whole day installing it and they couldn’t finish two of the bedroom closets because the designer had made the wrong measurements. They had to come back nearly 10 days later and I had to take off for another half day to be around.

    On the other hand, the installation people were really good and I was happy with them. They did whatever we wanted. There were some changes we wanted to do and they said it wasn’t in the design but they decided to help us out since the designer didn’t understand what we wanted. It looks like the designer promised something that wasn’t possible to be done. Overall, we’re very unhappy with the whole experience. The only silver lining was the installation people did a decent job. I was very disappointed because Closet World came highly recommended.

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    Staff

    Reviewed Aug. 11, 2017

    I got Closet World's top of the line garage closet. I saw the designer's in the beginning then the installers came. They were very good and neat. When they ran into a problem because something didn't fit according to the measurement, we simply compromised and agreed to go with a shorter cabinet and I was happy with that. It was all completed and the quality is very good. They met all my expectation and what they promised me was exactly what I got. I would recommend Closet World to a friend, because I showed my neighbors what it looked like and they were very happy with it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 11, 2017

    I googled Closet World and their quality of reviews made me decide to go with them. We had them install a nine-foot closet in the guest bedroom. However, the designer was all over the place and that was energy draining. It would be nice to get somebody that is more organized. But she was pretty nice overall. I had some built-in shelf that had to be demolished. I called Closet World and I said, "You have a deal. I will go with you guys.” And I decided on the same day the designer was here. I also told them, "If you can demolish what I have, let me know how much it would cost." They said they will demolish it for an amount.

    However, the designer did not tell Closet World that it was difficult and then she told the guy that it was very easy to do. And Closet World sent only one guy here. He was wonderful the first day. He demolished the piece by himself and it was super difficult to demolish that it took him three hours to finish that. And when he wanted to put up the closets, the sides didn't match the hole. So, Closet World had to come back four days later. The second guy came and installed the closet. He was very nice too. But it was very stressing to have my bedroom open like that for almost a week.

    I wish it was an easy process and things were communicated to the back office better, because they didn't see what is in here and the designer did. I know she wanted to close the deal by making it look so easy, but it wasn't an easy deal to close. But the manager tried to get in touch with me all the time, so that was very nice of him to make sure that everything was taken care of. I was also happy with the product. It was outstanding. When I walk in the room, I see the closet and I enjoy looking at it.

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    Customer ServicePriceStaff

    Reviewed Aug. 11, 2017

    We've used California Closets three times before in Bakersfield and Sacramento and had no problem. But when we had an in-home interview with them here in Orange County, the difference was day and night. They never gave me an estimate in the house and their in-house senior salesperson said that she’d email us the estimate, but she could not get it to us even though she gave us the ballpark when we were in the home. They also told us that we should take out everything in the shelving and have somebody to remove the long pole that goes across before they can come in. It was a disaster with California Closets.

    So we got a second opinion from Closet World and we ended up getting two very large closets and doors worth $6,000 from them. The closets and the spaces cost $1,000 a closet, but the doors cost $2,000. The doors were ridiculously overpriced but really nice and look like shoji Japanese screen doors with glass and white glass. The Closet World lady, Vicky, was nice enough to say I could get those over at another company about four miles away for a lot less, but I wanted it all done in one way. She also had to come back a second time because we forgot about a couple of other items that needed measurement.

    Then their team came in and did everything perfectly with two guys in about five hours. They didn’t get here until noon and they were finished by 5:00 or 5:30. They were fantastic, didn’t do any damage and cleaned up. Everything was pristine and I couldn’t have asked for a better job. Their service was easier and simpler than I ever imagined. Plus, Vicky made our closets a dream.

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    Installation & Setup

    Reviewed Aug. 11, 2017

    We had Closet World do our master closet and we love what we got. We’re satisfied overall, but the designer was a little pushy. I understand she’s trying to sell their product but she also has to keep an open mind that we set up other appointments to get estimates. I didn't like the fact that she came in to our house and she was looking at our kitchen cabinets and said, “Oh, these are cheap and this is this and this is that.” For that reason, I will not recommend and not use Closet World again because I’d be afraid to get her back.

    The installation went very well and the only problem was we had requested some hooks and they weren’t on the order. So we did not pay the balance and we waited almost three weeks to get those hooks. Then I got a phone call when they were ready to install the part. It was probably a $20 part but it had to come from California. So they came, installed it and wanted the balance of their money.

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    Staff

    Reviewed Aug. 11, 2017

    Closet World has the best selection and I also liked their customizability. Their designer submitted some plans, adjusted them, and gave us a price. She was thorough. The installers were friendly and knowledgeable. They took their time and custom built the closet which looks sturdy. They had some adjustments they had to make, but overall, the closet was well put together and seems to be working well for us.

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    Installation & SetupStaff

    Reviewed Aug. 10, 2017

    We've always heard about Closet World. My son got some work done from Closet World and was happy about it so he told that to us and referred them. Their designer was wonderful. We had them install all the shelvings for a closet and the installer was fantastic. He was a trooper man and we loved him. The whole experience was great and they did a great job.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 10, 2017

    I had Closet World install a master bedroom closet. For one thing, their pricing was the best among closet companies. The designer was very knowledgeable, listened to our concerns, and came up with the design which was exactly what we wanted. Installation went very smoothly and was quickly done in just one day. The product we got was well-priced and of good quality.

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    Installation & SetupPriceStaff

    Reviewed Aug. 9, 2017

    I've used Closet World before. The first time around was 20 years ago. So, when it came down to where I needed it, Closet World is the first one that came to my mind. This time, I had them install the garage cabinets. The Closet World designer that came out was nice but she was a little dingy. I didn't think that she really was on top of knowing the answers to some of my questions. But everything turned out okay and went over our issues or problems. The installation guys were nice, clean and efficient, they got it done and got out of there. The next house that I move into or if I had the need, I'll be calling Closet World because they're fair on price and has good quality product.

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    Installation & SetupStaff

    Reviewed Aug. 9, 2017

    My experience with Closet World was good. The estimate that I got from them was comparable to what I got from other closet companies. We had small little closets installed and the design was very simple and very easy. Everything was fine with the installation, too. I like the new closets. They're great.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 8, 2017

    My wife and I have known about Closet World for a while. We had them install a white closet product with a basic material. It has like a dresser and a bunch of shelving where my wife puts her purse and shoes. Also, it is enough for our clothes to be hung up. Their designer was great and she worked well with my wife. She did all the measuring. My wife told her what she wanted and she mapped it all out, and it came out nice. The installation team was cool. They did the best clean up they could but the only thing is, on the ground, I found some nails that were pulled out. The product looks great at the end and so far, the quality is good. It is sturdy, nothing is broken and the drawers work well.

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    PriceStaff

    Reviewed Aug. 8, 2017

    When I got four estimates from closet companies, Closet World's cost was a lot higher than others. But I like their product and the material used. I had a Murphy bed with shelves and cupboards on both sides and then a desk with drawers. Their designer was good, knew what she was doing, checked it all out and got me some nice discounts. I enjoyed her. The installers were fabulous, too. I was told that the foreman was excellent but he went beyond that. They were very tidy and they cleaned up the whole thing. I was very impressed. Overall, I'm happy with the product and my experience with Closet World has been very positive.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 7, 2017

    Closet World installed the closet organizer in our bedroom. They were convenient to deal with and the designer was very courteous, knowledgeable and her design was great, too. Also, the installers were very professional, respectful and they did a great job. They took care of everything the first time. I did the financing through Closet World and I haven't received the bill. So I called Closet World's customer service and they said that it's not something that they can help me out with. I have to call whoever I financed through because they had nothing to do with it. I asked what that meant because I had filed the application through them. They signed me up with whoever and gave me the line of credit.

    Now, they're telling me that they had nothing to do with it. They told me I had to call Wells Fargo but I don't know the account number. That's really the biggest downfall. There's no follow through and they screwed me big time. Now, my credit is on the line, not Closet World's because they got paid. I've had a great experience but they need some work on the customer service side.

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    PricePunctuality & Speed

    Reviewed Aug. 7, 2017

    Closet World installed a basic white closet for children in a bedroom. The installer had to come back three times because the designer had missed measures so he didn’t have the materials. The first time he had to come back, my son was there and he was over 18 and I was on my way. But I had to give him a check for the balance too. The installer couldn’t start working until he had a check which was stupid to me. He left and came back like three weeks later. Other than that, it’s a nice closet and it works. I like it and I’d like to do the other one. But I have to save up for it ‘cause it’s expensive. I have to wait for a sale. Overall, it's good quality and my experience with them has been fairly easy.

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    Installation & SetupProcess

    Reviewed Aug. 6, 2017

    We had three closets redone by Closet World. The designer was very experienced and led me through the process. It was very simple with that particular designer. We finished the process in just about two hours. The installation technicians were professional. They cleaned up after themselves, respected my home and the whole process, from start to finish, was seamless. I’m very happy with the quality and I would recommend them highly.

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    Staff

    Reviewed Aug. 6, 2017

    Closet World had a 50% off sale at the time I contacted them so I went with them and had them install cabinets on two walls of my garage. They're very simple cabinets, but they're very well-made and well-installed, and I'm very pleased with them. Debbie, the designer, did an excellent job. She spent a lot of time with me and was very patient. She also didn't give me a hard sell at all. She just tried to do what I wanted rather than what she or the company wanted. Right after the cabinets were installed, I had Debbie to come back and she designed the third wall for me which is going to be installed August 29th.

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    Staff

    Reviewed Aug. 6, 2017

    Closet World installed two dresser units in the bedrooms. The designer came over and drew them out for me and took measurements. She showed me what areas, how much room it would take up and what was the best area in the room to put them up. The installer was self-sufficient. He had the drawings that the designer had and he made sure he was in the right spot. He explained to me that he was taking some of the baseboards off so the closets could fit flat against the wall. He did run into some problems because my walls are not straight so that threw him off. But he was able to make it all work and make it look good. It was a great experience overall.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 5, 2017

    I used Closet World before and I bought from them products, which were installed in the garage and bedroom. The designer came out and did a measuring. On the day she came, I had other people coming in giving me quotes and estimates, so she was working around a tough crowd and she was fine. The installation crew did good too. They found out that the doors were too long when they were putting them on one of the closets. So, they had to reorder. They came back a week later and brought me new ones. They didn't just put the doors there and walk away. Everything was good. I will continue to use Closet World.

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    Installation & SetupPunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 5, 2017

    Closet Factory's prices were competitive and their website was a little better laid out and I could actually plan a little more of it than some of the other competitors. We did a flat wall in the garage and some shelves and for the closet, we did some shoe shelves, drawers for holding clothes and double hangers. Their designer was great. She's very punctual and had answered all our questions. She also did a great job designing based on our needs.

    Their installation team was good as well. We did the closet and had to do the garage afterward. The closet was smaller and they sent out three people who comfortable got it done in a day. However, the garage had actually more work to do, but they only sent out two so they didn't get it all done in a day and they had to come back the next day. But, that was because of the scheduling and has nothing to do with the team who came out. Everything went well in the end and we're very satisfied with how it turned out.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 4, 2017

    I've used Closet World before and this time, I had some real basic large cabinets and a closet under my stairs installed. The designer was amazing and she did a phenomenal job. The installation was great as well. They were wonderful and professional. However, I work full time and they assured me when I first got them that they would work with me and I wouldn’t have to take time off from work, but I did have to and the days they promised were not available. Plus the rest of the experience was crappy so I'm a little frustrated.

    My issue was when I paid for it. They told me this thing was in pending and then it was out of pending then it was in pending again! Then, they were talking me into a credit card, "If you use our interest-free card, it would have put the whole thing way behind and all this in pending out of pending." That back and forth was a huge hassle and I put a lot of time into it. I had ordered these things around May 24th and I didn’t get them until the middle of July. It was so stressful that I almost canceled my order. They put me through a lot and I had to go to managers. It was aggravating. I had to call the designer many times because of these issues and she was great. Right now I'm pleased but it was way too much work and energy at the time.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 4, 2017

    We got an estimate from a place online but they didn't include the installation. We didn’t want to be hassled so we went with Closet World since they already included installation. The designer came to our house a few times to measure. She was nice and we like her. The installation was on time as well and once we asked Closet World for some changes in what they did, they did not charge us for it. So that was nice. But the sizes of the final product weren't the approved sizes and now we have to change them. It took us about a month to schedule the follow-up appointment with them and we're finally going to have them come today.

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    Installation & SetupSales & Marketing

    Reviewed Aug. 3, 2017

    The Closet World designer was cool and she’s in the right position. We had Closet World install my master walk-in closet and then another closet. During the installation, I came in at the end part of it. I was a little shocked at the way it looked but the installer just said, “Sign this piece of paper.” The look wasn't what I thought it was based on the conversation the designer and I had in the design but technically it was right. And also, I had given them a credit card number to process the remaining balance and I noticed that they took it out of another card that I had given them for a previous payment.

    The sales approach was a little pushy. They got this deal right here and if I don’t get it right now, I’m not gonna be able to get the additional percentage off. And you’ve got to be prepared for the setup time as well to get your installation appointment. I was kinda shocked that it was so far out. But it was a cool experience overall.

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    Punctuality & Speed

    Reviewed Aug. 3, 2017

    I got estimates from other companies and Closet World seemed the most reasonable. We had used them once before and recently, we had them install their products in the sewing room and in our closet in our main bedroom. However, the first designer didn't really have too much of a clue what he was doing. And he came back but I already knew what I wanted. So then it worked out because I knew exactly what I wanted. The installers were pretty good. They came on time and they were pretty clean. But there are still some parts in the sewing room that I'm not really thrilled with. We had new tile flooring put in and it was a little tough to do. I would like them to come back and fix a couple of places on that because when they tried to put it together, it's not looking very good. Other than that, our experience was fine.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 2, 2017

    Closet World installed the garage cabinets. The designer came in, brought samples and read the measurement. The installers brought in everything, installed the cabinets and they did a good job. They delivered everything they promised on time and I was satisfied.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 2, 2017

    The closet looks great and the Closet World install team was awesome. My only regret is that I ordered a little laundry component to the closet and from the outside, you would think that it was going to give you a whole lot of room. But when you open it on the inside, the bag is relatively small and there's no fixing that. If I had to go back and do it again, I wouldn't have ordered that. I thought I had a resolution with the guy who I was in touch with and that he was going to send me out a bigger bag. But when they came out again, they brought the exact same size of small bag and said that was it. It's a breakdown in communication. It also took me several phone calls to finally get on my contact's schedule. But overall, I'm really happy with the closet and the experience was very professional.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I see Closet World ads all the time. It feels convenient as well. I had them install some closet near doors and a basic organizer in one of the closets. I also got an estimate from somebody in the neighborhood that had done closets for other people. And I told him that I had gotten an estimate from Closet World for a given dollar amount and he said that he wouldn’t be able to beat it. So I used Closet World. The designer was very pleasant, easy to talk to, knowledgeable of the products, brought tons of materials such as brochure and pamphlets for me to see and she went over the discounts. She was a lot of fun to work with.

    I had met the installers at the house and I had other things to do. So, I let them in and asked for somebody to just give me a call when they were finishing up. And it wasn’t one of the installers that called me. It was somebody that scheduled the appointment and said, “Okay, they’ll be done, wrapping up in a half hour.” I came down there after they were cleaning up, and everything looks really good.

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    Installation & Setup

    Reviewed Aug. 1, 2017

    I'm having a very bad experience with Closet World right now. They are installing my walk-in closet and it's been a month and a half to two months since they started but they haven't finished yet. They have come back three times fixing it and they haven't fixed it. The designer was good but the whole thing was a mess - the wrong color, missing pieces, the gap is not right in between the doors. They came two weeks ago and brought the wrong pieces. In addition, the installation is being done by multiple people. You tell one that one thing and if they have to tell it to somebody else, then somebody has to tell somebody else. I'm not happy at all and I just want to get the work done. I would never use Closet World again.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 1, 2017

    We just moved and my husband needed a home office, mostly a table and some shelves in the closet, and we considered a built-in set-up. Closet World said that they would do a free in-home consultation so we called. The designer came on time and she was pretty good. She did a good measurement and gave us suggestions then we discussed what we wanted. And then when I have another thought, we started to discuss again. The interaction was good and everything is professional. We decided on that day that we'll give them a try. We wanted to have a contrast with the countertop and the table top and also the side.

    She followed up on me on the date saying, “You decide. I will make the order.” I had a little hesitation and I sent her more pictures of what I liked. I wanted her to send me some pictures about what the design would be. She sent me some pictures that I had some doubts about ‘cause it didn't look good on the picture. I wondered if mine would come up as the one she sent me. But she said that it would be different. We had some little back and forth and eventually I said that we would go ahead with our original design.

    It was all good until the people came to install. It was a Thursday night and we were going on vacation that Saturday, so we were waiting for the office to be set up. I was at work when they came, but my husband was home. What the installers did, however, was not a contrast design. The top and the sides were all the same color. The installer told us that the factory didn't get an order for the contrast and that's why they came with that. My husband saw that and he said it was fine if that's what they had.

    We didn't get what we wanted. I even have the sample the designer left us yet we got the whole same color. It's fine though 'cause it's functioning and the installation itself was good. However, there's a sharp corner that's sticking out and people will easily hit it. It's a hazard, especially since I have kids at home and that's why we wanted Closet World fix it. There was also a missing hole on the shelf so my husband won't be able to put the wires through for his computer equipment.

    I texted the designer that evening and told her this was not what we wanted and that there were other issues we wanted to be fixed. She said she would contact her supervisor because our account belonged to some other department then. The next morning, I asked if they could compensate us and give us some discount but she said no. I asked for her supervisor and a gentleman called me back.

    We talked about the issue but he said he would have to talk to the designer to know the whole picture and he would get back to me. I even emailed him the picture of where the issue was, but I never received a reply and we never heard anything back afterward. I'll text and email him again to see when they will come back to fix that. They should be more proactive and follow up on issues though. We even paid everything. Our experience has been acceptable but it could be better. My husband has been waiting for long and he actually said we'll just get a table.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed July 31, 2017

    Closet World’s pricing was better than other companies and their designer was really nice. She stood with me for a couple of hours designing all three closets. She customized everything down to measuring the size of my husband's and my shoes. She also followed up with me daily. She's really good. As soon as they sent in my check, they called me right away to schedule the appointment for installation. The guy who did the install was awesome. He was one of the most polite installation man I've ever met. He made sure that his shoes didn't make my floor dirty. He did the job quickly and cleaned up after himself. He gave me an estimated time and met it. It was a great experience and I was very happy. I would go back to them for another project and I would recommend them to a friend.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed July 31, 2017

    I want a couple of middle drawers for the closet in my house so called Closet World. The designer came and she took the measurements. The amount was $1800 something and there was supposed to be a 50% discount that they did not add. That was my mistake and I shouldn't have accepted. I said that it was fine as a long as she's here. When she put the order, she told me what I have to pay and I paid half of the price.

    Later, it came out that she made mistakes in the measurements and they scheduled. The scheduling time is very long. It was more than two weeks. Then, after two weeks when the technician came, he brought the drawers and then he checked the trail which is long. It's a walk-in closet and when somebody walks inside, it's going to hit the head into the sharp part of the trail at the top. He said it wouldn't fit there and that he couldn't do that because the measurement is not correct. He then called somebody and that person said to just install it. I told them no because of this sharp part.

    I got upset and the designer talked to me very rudely because I already paid half of the amount. I said to cancel this drawer that doesn't fit and let me have the other one. She said I can't have the other one either until I pay the full price. I asked if that means that's for one drawer, I have to pay $1800 and if it was fair. She said that is the rule because I've passed the time that I can cancel. It's not my fault and it was the time before the scheduling took so long. That took more than two weeks to prepare the drawers and bring it back.

    The technician left because she told the technician to leave with the drawer. But I called that person again and I asked if I'm getting the refund. He said no and that I'm returning both drawers. In this case, they're not giving me back the $900. I'm not having the drawers and I'm losing that much money. I told them to call their technician back and let him install both drawers because I have no other choice. Either I have to lose the money without having both drawers even if I waited that long to have the drawers in my house or I have to pay this full amount and get one of the drawers that doesn't fit here. Instead of losing the money, I need to have whatever they have there.

    But the technician was very nice and he was a very good guy. He came back in five minutes and installed both of them. One of the drawers is very good - the sliding that has two drawers. But with the other one that has three parts, the trail is still there and it's sharp. My son is four and he seeks there too and it's close to head. I asked the technician if there is anything that he could do to remove the sharp parts from the top and the bottom and he said he can't. We have to call a handyman who will do something for it. I did nothing to that and it's still there.

    Later, I asked for the person who is I think a supervisor. I said it's not me and the scheduling took two weeks. Also, nobody told me that I can cancel before that date and how can I cancel if I don't see the stuff that I'm having? I know they're supposed to tell me that and supposed to see what they are bringing so I can cancel. I said that I don't really care it's their fault and that I want the drawers but to find a solution for it. They said no and that it's what they have. But he gave me a $200 discount on the top of $1800 for the price of two drawers. They were too expensive. I regret that because I went to Home Depot and other places that design drawers and they were much cheaper. It's a bad experience and I'm not going to deal with Closet World again. Also, I'm not telling anybody to deal with them.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 30, 2017

    We used Closet World nine years ago and this time, I had a storage closet installed. The designer was professional and our interaction was good. The installation was good and quick. It was finished faster than expected. However, they used some acetone to wipe down the drawer and the shelves and I wasn't aware that they were going to do that. The smell was there for a while. They told me the smell was going to go away and it did after a while, but I would have wanted to know it before they used something chemical in the house because we have children and pets. Aside from that, the installers were really nice. My experience with Closet World has been really good overall.

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    Staff

    Reviewed July 30, 2017

    My wife chose Closet World and they installed closets for the two bedrooms and one in the hallway. The designer was very nice and very thorough. The installers also did a very nice job putting it all together and they did it all in one day. We’re very satisfied with Closet World.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed July 30, 2017

    Closet World did our master bedroom walk-in closet. The designer was fantastic. She went through the different options, the whole layout that we were looking for, and what kind of needs we had. And then, we made a decision on what would work best for us. But there were problems with the installation crew. The first day, they were late by two hours. The worst part about it was that I had to make phone calls to find out where they were and I did not get any communication from Closet World.

    One part of it that I didn’t realize was that when they took the baseboards off, they didn’t patch up and repaint it, and I didn’t remember them saying that. I had my paint and drywall people remove all that and paint the whole room before the closet was installed. If I’d known that they were going to not fix the paint on the bottom, I would have had them remove the baseboard as well. So, that’s kind of frustrating. Then I was told by the salesperson that that’s not going to be fixed by Closet World. The communication’s been awful from the actual installation side, but it was an adequate experience overall.

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    CoveragePricePunctuality & Speed

    Reviewed July 29, 2017

    We’ve used Closet World before and got them again this time because of the discount price. The designers came in and told them what I wanted. They drew it up, we made some changes, agreed to it and they did the work. We had them install basic bedroom closet savers. They were fast and efficient but they weren’t as careful as I’d have liked. They have limited service like they take out the baseboard so they can flush the wall but they’re not careful on how they take them out. In my case, they punched in a little bit of the wall so I have to patch it. I didn’t appreciate that part but that’s the way the business is. They’re not really careful on that because they don’t cover it so they just get in and out.

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    Installation & SetupStaff

    Reviewed July 29, 2017

    I had shelving and closets installed, running down both sides of my garage. I checked around at other places, but Closet World was the best deal. The designer who came out did the estimate and made me a good offer. She was very knowledgeable and professional. I had very good interactions with her. For the installation, the gentlemen were very nice and professional, too. The experience was very nice from beginning to end. I've also used Closet World about 10 years ago and I would highly recommend them.

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    Customer ServiceInstallation & SetupSales & MarketingPrice

    Reviewed July 29, 2017

    When I bought the house, the former owner already did the walk-in closet but my wife would like something changed with the drawers. I used Closet World eight years ago and I liked their product and service so I called them to come and redesign it with eight drawers. The design was okay. However, the installation and the material they used were totally unacceptable. The rollers they used were very cheap. The drawer would swing both sides.

    My daughter paid and gave the check to them as we were in Europe during installation time. I told my daughter, she’s supposed not to give the check until we check that everything is okay. I tried to contact them and set up an appointment to fix the roller. They sent someone over without parts so the guy could not do anything at all. I called them and asked, “When are you going to fix it?” “Oh, you have to pay $80 more per drawer.” I have eight drawers so I had to pay another $640. It's ridiculous because their job was not up to customer satisfaction. I also asked them to fix the panel at the back and they didn’t show up.

    It was terrible and I didn’t know where to complain because I would like to talk to the managers. I paid $200 from my own pocket and hired another company to come and change the roller because I cannot tolerate the billing. I will strongly tell people not to use their service. I spent $5,800 for such a small closet that is less than 60 square feet and their price is much higher compared to the other competitors. It stinks and there's no service after sales.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 28, 2017

    Closet World installed a custom walk-in closet for me. The pricing that they had was about 30% less than the estimate I received at the container store. The designer from Closet World was the one who closed the deal for me because she was phenomenal - so professional, proactive, and creative. She was extremely pleasant, knowledgeable, and suggestive on how to solve the problem of some empty corners and spaces compared to my experience with the competitor at the container store. The container store did a horrible job of laying it out and missed a lot of empty space and was not creative or proactive. However, the installers were about three hours late and that was a little frustrating. But they worked hard into the night until about 8:00 pm until it got done. Overall, it was an outstanding experience and customer service, and I will recommend Closet World to other people.

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    State/Province:
    CA
    Country:
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    Website:
    www.closetworld.com

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