Closet Factory Reviews

I had closets installed before and I could have gone back to the previous company that I used. But I picked up Closet Factory on Google and after reading some of the reviews, I decided to try them. I called them up and they sent a rep who was very knowledgeable. She had very good suggestions and recommendations and I went along with them.

When I first saw Closet Factory at Costco, I asked for an appointment but nobody ever showed. Then I saw them for the second time at a home show. I tried again and it was successful. I had them build hanging spots and shelves into the walk-in closets in two rooms. Their designer came over to the house and she was great. She measured, brought the design up on my computer, and showed me what it would look like. Then, everything was booked up but the first available time for the installation was almost six weeks out. So, it took so long. But come installation time, the team that came was very professional and friendly. They took out the old and put in the new. Then they showed me how easy it was if I wanted to change the design like move my racks and shelves. It was a full day's job for them and a great experience for me.

We went and looked in for the Murphy bed. The first Closet Factory designer we worked with was strange and then the interaction with the fellow that came out for the second time was a little weird because he was not used to a condo. They need to change their listen/talk ratio just a little bit because we pretty much knew what we wanted then. I was talking about rearranging stuff and we told him exactly where we wanted it and that we had already measured it. Nevertheless, it worked out fine. The installation went good, too.

We liked Closet Factory's design options. We did a mudroom, a master closet, a small single closet, and then we custom-designed a loft unit like an entertainment center unit so there were lots of big spaces. The designer that I worked with was always very attentive, prompt and super helpful. The installation took a week, but the installers were always on time, courteous, and cleaned up their work area. After the installation, I got a couple of phone calls, then the designer came out one time to check everything out. She wanted to take pictures and see how it turned out. All the stuff was great. Closet Factory has good value and they were easy to work with.

We had a built-in bookcase and built-in desks put in by Closet Factory at a home office. Their designer was great. She designed the whole thing, and the input back and forth was great. The installers were very nice and they were in and out in one day. We're thrilled with the product. The experience was good, and it was better than the rest of the remodel.

Great experience from beginning to end. Our designer Jennifer was fantastic. No sales pressure at all but instead listened to our needs and very helpful in designing our office. Communication was great, responds promptly. She followed through up to the day of installation. Our installers Nick and Melanie was great. Professional, nice, knowledgeable, and patient. Our granite installers ran 2 hours behind schedule, Nick and Melanie kept working while we wait. Never once complained nor rush us to call them. What impressed me most was the cleanliness and attention to detail on the project. They cleaned the entire room when finished, then as they were packing up they even clean the sawdust from my garage and driveway. Bottom line, impressed. Thank you Jennifer, Nick, and Melanie!

We had two closets done for one bedroom and we decided that since that's what Closet Factory specializes in, they were the way we should go. We were concerned with how it would work out 'cause the closets weren't real big, compared to the house we were in previously. Theresa came up with a lot of great ideas that we really didn't think of to fit shoes. She was able to get the design to where Nicole could get much more stuff in her closet than we ever thought we'd be able to. That was great. She was also super nice, very friendly and very professional.

I had a friend who had gotten Closet Factory to come out and give her an estimate. She spoke very highly of the experience, and I wanted to get my closets done so I gave them a call. In the first closet they did, I have one section that's a double hang, so you can hang men's shirts and pants, and on the right side of the closet is a single hang plus shelves for shoes. In the second closet, the left and the right hand side are the double hang and then the entire middle section are shelves for my shoes. Denise the designer was awesome. It was hard for me to make up my mind at first, so she gave me lots of different options. She told me what she thought would work best. She was extremely friendly and on time. I was very impressed with the experience.

Somebody said that I can get a free upgrade with Closet Factory. They installed my master bedroom closet with sidings and it was nice. However, we had disappointments with the closet designer since she said she was going to be there when they were installing it, but she wasn't. She called a couple days after to see if everything was okay. She said she was gonna come and see it. Nevertheless, the installation team was great. They had to stop and get something they didn't have, but it was still very timely.They were very efficient and did a good job.

I had Closet Factory install a closet. I have been wanting to do my pantry but I’m still waiting a little bit longer because we just remodeled our whole house. Before deciding to go with them, I did some research. I looked at at least three other companies and got quotes from them. All of them were more than what I wanted to spend. It was partly due to the area that I live in where there are a lot of nicer homes. It felt like the companies were charging me a little more for that. And then, I found Closet Factory when I was at Costco. I gave them a call and they were able to come out the next day. I gave them my budget and showed them some of the other drawings that the other companies had done that I liked but wasn’t ready to spend that much on.

I have used Closet Factory years ago with a previous purchase of a home and it was good. They did some pantry stuff the last time and now I got them to do the master bedroom closet. Since I had used them before, I knew what I was getting and the designer listened to what I wanted and helped me with figuring out the best use of the space. The installation was fine but the wait time was not very good. The first time, it was almost eight weeks and seemed a whole lot quicker. Then when they recently did another one, it was not scheduled until about two weeks ago and I can't get it until May 31st.

We had gotten some quotes from local contractors, but because of the flood, everyone was really behind on their work. The main thing we were looking for was speed. Closet Factory was able to get in quickly, give us a quote and get the work done faster. Plus, the designer was really helpful. He listened to what we wanted and gave us suggestions about what he thought would work best. Plus, we were really happy with the design he came up with. We had a master closet installed and it was a fine experience. They came on time, but it took a little bit longer than they had anticipated and took two days. Moreover, they cleaned up really well after themselves and everything was good.

My experience with Closet Factory was wonderful. I liked their commercials. I’ve watched their commercials for years and I keep saying, “Oh, someday, I need that. I need that.” I had a guest room closet that I don’t use that much to hang up clothes for and it was more for storage. Closet Factory gave me baskets, cupboards and everything and a place to hang up to. It was just wonderful. My husband actually gave it to me as Valentine’s present. Tasha the designer was great and friendly. She came out to the house to look at the closet with a Valentine balloon for me. It was really cute. The first design that she did was the one we picked. Danny was great. It took him about two and a half hours to install. He was neat and clean. He got everything done and was out of there.

I've been using Closet Factory for a couple of years now. They've done all my closets so far and it was really nice and comfortable. We did the laundry room and the boy's closet in the past and we did my master closet recently. They did a good job and I'm really satisfied. I liked the lady who came and designed for me these closets. She was really nice, really open, and confident. She designed a perfect closet always. The guys who came to install everything were really nice guys, have good manners and were very clean.

Closet Factory did a good job the first time and we tried them back. Initially, we just looked for a closet company online and they were the first one we called. We tried them out and we were very happy with them. They said they were gonna come and they came which is rare and they spent as much time as we needed. They made return visits to see how everything was progressing and they worked with us on design ideas that we had. We had a full, large closet done with shelves and spaces for hanging clothes, and the second project was a bookcase that I designed and they built the specs.

Closet Factory has good reviews and reputation when we did a web search and looked at reviews. We have a his and hers closet and we had them redid my wife's so she had more organization and space better than the standard stuff that you get at a new house. The dealing I had with their designer was good and I know Closet Factory does a lot of high-end stuff. Ours wasn't quite as luxurious as folks would be used to, but once she felt that we were more serious about doing it, she opened up. The installation crew came, worked very well and spoke to me if I wanted to keep the hardware or not. Everything worked as it should've and my wife is really happy with it. It was a good experience overall.

Closet Factory came highly recommended by someone whose opinion I respect. I’ve had two major jobs done here and the installer was absolutely phenomenal. There were some issues with the second project though, but it really wasn’t a product, no fault of their own. The first job they built from the ground up. The second one they added on to something else that was there, a previous structure, and that can be problematic because they're not always aligned properly. But Hugh hung in there and he got the job done and I absolutely could not be happier with the results. Everybody who has come in here and seen the work has loved it.

We had a few people come in and quote, and Closet Factory knew what we wanted and their price was okay. Their designer was very friendly, very creative, and easy to get a hold of. The installation for the master bedroom closet was quick and easy. While I didn’t really interact very much with the people who put it in, they were fine. Now, I have a way nicer space and and functionality.

I like my person from Closet Factory. I felt that she knew what I was looking for and she also made suggestions. I had a walk-in pantry system installed and the installation went well. The installer was good and it was a good experience.

Closet Factory is close and convenient. They're in my town, so it was easy for me to go there and actually view the product. Also, the salesperson was very personable. So, I decided to go with them for my closet project. I had them install a modular system with some hanging and shelves. I got one closet with shelving and another one that was almost completely with hanging but had a little shelving at the top.

Closet Factory was close to our house, so it didn’t take a long time and it was a little bit pricey compared to other companies. We had four closets and different types of shelves done. The designer was very helpful and then the installers came on time and they had the design and started cutting stuff and putting them in. Everyone did a good job.

Closet Factory did a great job. The designer was fantastic. I gave her my ideas, she gave me some, and we came to a mutual agreement. The installers came and installed as agreed upon. I had them install the Wee shelf, cubbyholes and the racks in the master bedroom. They’re very efficient and very professional. They cleaned up after themselves, wiped down everything before they left and it looks fantastic. I’m having them come back again to do another room.

The young man from Closet Factory that came here was a very good salesman and he did exactly what we wanted without overselling. Also, the price was right. We had Closet Factory install for us shelving with three drawers for the pantry. The designer came here and sat at our table. We showed him our pantry and told him what we wanted and that we didn't wanna spend our retirement fund doing the project. He came up with a design on his computer and it was what we wanted. Then he saw to it that the shelving was installed and everything was done right.

Closet Factory's salesperson made me feel comfortable. She seemed to know what they were doing and paid attention to details. They installed a closet for us quickly. It took them five hours to do it. They came and took the shelving out, but when they did that, there were still holes in it and they put a little putty there. I wish they suggested doing repairs to the wall and I would have painted it prior to them coming to do the actual installation. Other than that, everything was fine.

Closet Factory is a local company and we've had four closet inserts in the bedroom done by them. Dealing with their designer went fine, but it was a little shaky afterwards. We had lights in the center of my closet and I had an electrician to redo the wiring and change the positioning of the lights beforehand in order for the design to work the way I wanted it. And then I had to do all the patching myself. So, it was a bit more of a pain in the butt than it was worth. We were in the midst of a bit of a remodel in the bathroom behind one of the closets, so it was delayed and they worked with us on that. The installation was quick and easy and if I had a concern, they addressed it right away. It worked out pretty well and my wife and daughter are happy. They're really pricey but do a good job when they're done and I will recommend Closet Factory to a friend.

We interviewed with two companies and we had a quote that was cheaper, but we thought Closet Factory was the one to go with. Our designer explained everything to us. She knew we were low on budget so she tried to work around that. She really did the best and we felt she did a wonderful job. We're selling our condo so I called her back and asked her if she could write up something about how many hanging dresses I could put here or there. She did all that at the time and sent that to us. We have a huge bedroom. We have a king-sized bed and you can have a couch, chair and TV in there. But the closet was this little dinky one. For us, it worked fine for a couple of guys. But for a woman, I don't think she'd appreciate it so we had a closet installed and it was probably one of the worst closets that we thought we had ever seen but our designer made it very desirable. Kudos to the designer.

I knew about Closet Factory through a decorator friend and I got them to install a walk-in closet with a double-layered hanging and a lot of shoe shelves, a reach-in closet that is converted to being a huge dresser with some cabinetry above, and a vanity in the bathroom. I chose Closet Factory for the job considering the timeframe that they could do it in and they did a very good work. The designer was good and the crew that came in was great. They did a good job and cleaned up. However, we are still supposed to get another valet rod and I’m not sure with the designer when they’re gonna bring it.

My experience with Closet Factory was great although there's a couple of things that I think may be improved. We've gotten a quote from Closets by Design before. And then, I started googling and Closet Factory had a better quote and pricing, and the same quality materials so I went with them. I had them install drawers, long and short hangs, the master closet and the whole big closet. Their designer was great but since I already had done some of the backgrounds, I appreciate it if they'd not go too much into a spiel or selling. They could just go which is the most helpful for me.

I had Closet Factory install a large walk-in closet in a new house that's going up. The builder of the house told me about Closet Factory and when I looked at their website, I was impressed at what I saw because I was confident that they could probably deliver what I wanted. Also, I had a budget in mind and their estimate came below it for my closet so I was satisfied. The other thing that impressed me was the designer that I was working with. Clearly, I was talking with someone that was extremely knowledgeable. And therefore, the process of designing the closet went very, very quick. And the software that was being used that could do a 3D rendering pretty much sold me on. That's exactly what I'm looking for. I was able to visualize the closet and I was excited. By then, they were able to follow up as the house was going up and make their measurements to check. So there was accountability there, and there were no screw ups in the installation.

I talked to the rep of Closet Factory and I liked what they were doing and had them come out. There was an initial consultation and it went from there. I had Closet Factory install a pantry, a laundry, a mud room and two closets. The installation was quick. They actually had scheduled two days but they had it done in a day. We had a slight confusion about a certain piece that was installed and I was given more than what I should've been given so we checked on it and they said, "Just leave it the way it is." And we did change out something else because I didn't like the way it was.

Closet Factory was awesome. I like their designer and owners so I went with them. I had a master closet installed for myself and a master closet installed for my husband. I work with both the owner as well as with the designer, and they listened to my needs and made multiple revisions. The process was very, very thorough and good, their follow up was excellent and their install team was great. The entire company communicates very well. So overall, it was a great experience. I also liked that they called to schedule the delivery, and then they called to remind you. I thought that was really good. Their administrative staff was very good and the install team were really nice and thorough. I also had a couple of little punch items, things that had to be taken care of after, and they took care of that immediately.

I've done business with Closet Factory for about 20 years. The location that I have worked with changed hands after my initial service. But I found them to be very, very reputable and easy to deal with. And in the last eight years they had a wonderful designer. She's just phenomenal on what she can do with. She's conscientious of cost and their quality is superb. It's a great company.

We had a pantry installed by Closet Factory because of the quality of their work. Their designer did a great job asking the right questions and those that I didn’t know needed to be asked, she then listed things by answers. Everything was beautifully and properly installed the first time and the work area was perfectly clean. Overall, it was a great experience and I would highly recommend them to others.

We were having an island with cubbies and hanging unit put in our bedroom and every time we searched, Closet Factory was there. It was at the top of our search. I went into the showroom and they showed us around. Then we decided to call and get an estimate, and we liked the customer service so we went with them. The designer was very helpful and knowledgeable. On the first day the installer had a helper then on the second day, he worked alone but it was fine. I would recommend them.

I went online looking for somebody to do a closet in my house. Closet Factory came out, measured and didn’t expect me to tell them the dimensions. The designer was very nice. The installers were very nice as well. The workmanship and the quality of the big closet they installed was great.

I had dealt with California Closets when I first came to Crozet and they were extremely expensive and things did not last very well. I saw some work that Peggy, from Closet Factory, had done for Craig Builders in one of their model homes so she did some work for me in my first house and I was extremely pleased with her and the work. When I moved she helped me again. And then she helped me again not long ago. If I have a question or concern about something I'd like to do, I call or email her and she comes over and we talk about it in depth. Then she does the designs for me before she leaves. We talk some more and then she'll go. If there are some things that need to be changed she does that and we go back and forth till we get it the way we want it. But we've done several projects so she's pretty much right on it when I tell her what I want to do.

My sister-in-law had some work done with Closet Factory. It was an installation of some desk and bookcases. She recommended them and I used them a couple years ago to do a major installation. We just had the room renovated and the walls taken down so we were adding on to what we already have and used them again. We had an awesome designer, really top-notch. The installation was excellent too and their guy was awesome.

A friend of mine has a daughter who used Closet Factory and he said they did a nice job for them. I called the company and they were easy to get ahold of and were responsive. Their designer was also great, sharp and easy to deal with. She was a nice young woman who people would enjoy working with. The guys who did the installation in our master, bedroom closet and laundry room were nice, smart and sober too. They have no dramas. Everything turned out just as promised and it was a very good experience with Closet Factory. When the next project comes up, Closet Factory would be the first one I'd call.

Closet Factory is in the area where I'm living and I went with them because of their price and their in-home visit and consultation. I had them install a wood-tone closet. The designer was pleasant, friendly, and worked with us and figured out what we needed. The installation was simple and the installer was polite. The quality of the work done was fine. Closet Factory has good workmanship, but their product is slightly expensive.

Closet Factory sent a person faster so I went with them and canceled the appointment I had with another company. Their designer was amazing and I would definitely use her again. The closet definitely looked better than it did when she came. It was a small closet and the installation didn’t take forever. The installer came and got it going and everything worked out from the get-go. He even left an additional shelf in the event that I wanted to change how I put it. Though the quality of the materials used could be better, the closet was still cool and nice from afar. And, I would’ve gotten an upgrade if I wasn’t poor.

We had a good experience with Closet Factory. When we did some research, we heard positive things about them. The first time we had them was eight years ago. We were pleased with their customer service and their thoroughness that time, so when we were flooded and got 5 feet of water in our whole house, we had them come back and redo the master closet. We also made some changes to make it a little more cost effective for us. Julie, our closet designer, was great and very personable. Their installation team was also good. They were thorough and they left everything complete.

One of my coworkers had some work done by Closet Factory. She highly recommended them and the work looked super in her house. I had them do a pantry for me and it’s a relatively big one. It’s super functional and now everything has a place. When their designer came out, she was friendly, knowledgeable, answered all of my questions, designed something within my budget, and really took good care of me. Then, when the guys came in for the installation, they worked to completion and cleaned up everything. It was like they were never there. Then they gave me a little tour as to what I got and how I could remove or redesign a little bit some of the shelves. I would consider myself a satisfied customer who would highly recommend Closet Factory to all my friends and family.

I used Closet Factory 15 years ago. They did all of my master closets and guest closets in my kid's rooms and they did a fabulous job. That's why I'm a repeat customer. Also, I really like Harris, the owner. He is always on time and always addresses what you were looking for. He doesn't try to upsell you and that's why I called them. They're very punctual and they manage Closet Factory like a business. It is a business and they take it seriously.

When my husband was going to get a closet done because our other one was falling apart, he talked to two other people and they were highly pleased with Closet Factory. That is why we went ahead with them because other people had good experiences. Furthermore, their representative was responsive. He came right away and spent a lot of time with me. Even though he didn’t understand what I was going for since I have a lot of shoes and I needed a shoe safe that was adjustable, after a while we both got on the same page and he worked with me. He was very patient. The person who did the whole interior of the 7x3-foot deep closet was super clean and was really nice. He did the job and was great. So far, I've recommended Closet Factory to at least four people.

I had two custom closets in the master bedroom and the guest bedroom done by Closet Factory. Their designer was great. She laid out everything for me, helped me work and design it, and made some changes I requested. The installation was great too. The installer did an excellent job. He was here most of the day and he cleaned up after himself. The installation went quite well. The designer came back to look at it and make sure I was pleased. I would recommend Closet Factory. In fact, I've just given my designer's name to two friends.

The closet done by Closet Factory was designed the way I wanted. The designer was good and then on the installation, I was expecting the closet to be ready and they would put it right away. But, only one person came in and then he installed it right in the garage. Closet Factory may be a little bit more expensive but the quality’s good and everything was done properly.

I had some work done by Closet Factory about three years ago and I was very pleased with that, so I called them back. I had them work on my master bedroom closet and in another bedroom, I had a bookcase installed which I really love. The designer was very professional and knowledgeable, and he came out with a beautiful plan. The installers were also very pleasant and were good to work with. Plus, they cleaned up everything in my house. Everything was done correctly the first time. My experience was very positive and I will use Closet Factory again in the future.

The person from Closet Factory that was taking the measurements, although he was hesitant, worked us in and came out to do the measurements on the weekend and he was the quickest to get us a bid back. The other companies that we tried to deal with were always difficult about coming after business hours or on the weekend. We had Closet Factory install a closet in a master closet. The only thing that was odd about the installation was that one person ended up doing it. They required us two days to reserve for him to do the installation but he was done in half a day on both days. He left by 1:00 on both times. That was a little frustrating because we had had to take off time from work and there was still extra hours in the day. Nevertheless, he was fine and he wasn't in my husband's way at all.

Closet Factory was local to me and their quotes are reasonable. I also could get the job done sooner than the other place would have. The consultant was helpful and the installation experience was fine. The job was quick and efficient. Everything was smooth. I’d pray for my friends to get a quote and I think that they would be satisfied with Closet Factory.

I was trying to find some options and the customization and materials from Closet Factory appealed to me. I had a custom mudroom done by them and the designer who worked with me was awesome. I already had a very drawn idea for the house that I wanted to execute and she completely let me take charge of them. She was very helpful to make adjustments, measure, and make recommendations. But I was completely over budget and she was really flexible and helped me make some trade-offs to keep the design. And we were able to get it down much more into my budget. She was great and I loved her.

I had a great experience with Closet Factory. We wanted our closet done and they had a coupon in one of our magazines in the area. I got two other estimates from other companies and the price range was very similar, but the design and the quality of Closet factory's layout were much better. Lori was our salesperson and she was fabulous. She was friendly, knowledgeable and was pleasant to deal with. With the other estimates that we had, we had people come in and they were very salesperson-y. I liked Lori better. She asked the right questions, really listened and redesigned with what we needed.

I like the salesperson at Closet Factory. She had a lot of experience. The designer was very creative, very technical, and very smart too. We did four standard closets and the installation went well. The whole project took about eight weeks to complete. It was a good job for the price and I would highly recommend them.

I saw Closet Factory on Facebook, and I liked the Closet Factory owner's page. I sent him an email and asked him if he works in Florida because it's a legitimate question whether they are licensed to or not. I just had knee surgery so I asked that they call me back after the 1st of the year. Then about three or four days later, a rep called and she was very friendly and very nice. So, wonderful follow-up. We had gone to Atlanta and went into The Container Store and looked around there and saw this closet. My wife said we needed to do that and I said I've already reached out to somebody. So we got Closet Factory over here and got an estimate. When I called them back, the girl that answered the phone knew who I was and remembered talking to me. She got Becky, their designer, come over.

We attended a home show and the representative from Closet Factory, Linda, was there. We liked her demeanor and the way that she presented the product. Also, we saw that their product was a good quality for the price point. That was the first company that we had looked at and we were pleased enough that we just went with them. They did our master closet. Our closet designer had another idea than what we originally did which worked out better. She was the expert and she was also conscious of our budget which we appreciated being retired. We liked her.

We've worked with Closet Factory about six years ago on our son's closet and we got them again to install a closet in one of the bedrooms. The designer we spoke to was knowledgeable and seemed to know what she was doing. However, it would've been better if we were aware of what the designers are capable of doing. There was a little bit of back and forth with what we wanted and what she said they could do and then ultimately what was possible. But it worked out so it was fine. The installation went fine and the room was very clean when I got home. Almost all the stuff is there now. They installed a laundry basket but they did not leave us the cloth basket insert. We still haven't gotten it and I need to call them about that.

I decided to go with Closet Factory after the first meeting with their sales consultant because of the information that she provided. I had a good experience throughout the whole sales presentation and delivery of the product. The interactions I had with their designers were awesome too. My installations experience was very well as well. It was awesome. However, I’ve booked a follow up appointment to look at some jewelry drawers that need a little tweaking. Still, I would absolutely recommend them.

My sister told me about Closet Factory and I liked her opinion of them. They created a built-in laundry area and an additional closet. They were both in the bedroom. We had an outstanding designer. She came to the house and clearly understood what we were trying to do and created a pseudo-model on her computer that we could see. The installation was excellent too. One person did everything exactly as we had expected it to finalize and the quality of his work was great. He was very clean. We would highly recommend Closet Factory to others. They were worth the extra expense. They were not the cheapest but they absolutely did exactly what we needed them to.

Closet Factory is worth looking at. We were looking to do something with our closet and Closet Factory was one of the companies that we considered based on what we saw online. We considered the time frame that the closet could be installed and although Closet Factory was not the least expensive of our choices, we felt it was overall a good value. The designer came to the house and did the design for our master closet. We also met her up at the site they have here to see some of the installed products to get a better idea. She was easy to work with. The installers did a good job and they spoke English which was always a good thing in our area. The master closet was all done in one day.

We got a couple of different estimates and prices for the quality and cost of a closet organizer, and we selected Closet Factory. It was for our master bedroom closet and Thomas, the designer was very good on the design, in sending us what the design looked like online, and making modifications to the design to meet our needs. However, he said that one of the alarm boxes that we had in our closet was worthless. We had two alarm boxes there, one that was there when the house was built and one that ADT alarm services had put in a number of years ago. He said that one of them would impact our storage and it would be easier for the installers if this obsolete box was removed. He also said that since he had been in the business for 10 years, he'd like to remove the box for us, and we agreed.

We had Closet Factory do some closets when we lived in Virginia Beach and we had them again do some more closets. I told the designer what I wanted and then she listened and did it. She was here for hours and did good customer service. It just took her a while to get through the program and so some training on the software could be good. Also, she didn't have anything else to suggest. I guess because I knew what I wanted, she never said, "Well, maybe if we try it this way..." The installation went well and team was very polite. And I really like the product. However, they could still improve on their clean up. They cleaned up a little bit, but it wasn't completely cleaned like the top-top shelf was still dusty. And then the deep shelves were still not completely cleaned.

I Googled and Closet Factory had a perfect 5-star rating. If they haven't been 5 stars, I would have probably try to look for others. The designer was energetic, very thorough, and experienced. I had shelving, the long rod, and then double stacking rod for shirts and shorts in the master closet in the master bathroom. The installers were a few gentlemen who were extremely friendly and fun. When we took down our old closet racks they filled them in and caulked them which was really nice. We were gonna do that, but they did it anyway for us.

I was doing some work in the local area and I saw the Closet Factory office. Everybody there was extremely helpful. Also, I liked how Rachel, my designer, took care of us. She’s very thorough, sweet and very accommodating. She comes out to the site and was very pleasant any time that we had meetings in the office. And when she said that the product was gonna be in, she was right on. She kept me up-to-date with everything. She checked up on the project to make sure that our dates are lining appropriately. I would highly recommend Closet Factory to somebody else. The product seems great. I'd tell a friend to check it out and come to my house and look at the actual product.

I had Closet Factory do a job for me and it's my best experience yet. I love the work that they did. I got shelving and two islands put in a design and craft room that I have. Then I also got shelving with drawers put all around in my personal area. Jacinta, the designer, was great. She walked me through the entire process. She was absolutely amazing and very patient. She's also very experienced, so I was able to pick out a lot of things that I probably wouldn't have picked out had I not have someone with experience. The installers were just in and out, and they were good too.

I liked Closet Factory's level of professionalism and design services that were offered with innovative solutions. The designer, Danielle, came to the house and was very timely and professional. She was extremely put together and articulate. She sat down and understood what we needed then took that back and came up with some designs. It was pretty impressive and she really was awesome.

We bought a condo and we wanted to get the closet made more efficiently. We were not familiar with the area where we are located in Summerton so, we looked up places that would work. Then we happened to go to a home show in Columbia where Closet Factory was one of the vendors and the gal that we dealt with was very nice and personable. She listened to what we were looking for and made it easy to figure out what we wanted. The closet they installed for us seems to be really good quality and substantial. The gentleman that did the installation was super nice, efficient, and very tidy. He also asked, as he was working, if there were any modifications we wanted. There were a couple of extra rods we had put on and he had some suggestions for some other things, so it went very smoothly. He did an excellent job and was easy to deal with. He cleaned up after himself, too.

The closet companies were all kind of the same and I went with Closet Factory more for the personality of the person I was dealing with, Missy. She had more questions than some of the other places that were just kind of standing around and not too curious about what my project was. And they all seem to be tossing around the same price.

I had a great installation experience with Closet Factory. The people they sent out were good and they have been very nice to me. I liked Cindy. She's one of the owners and I liked her product. She had sent somebody else to come out, but since I had already measured everything because I was gonna design and build one myself, the designer used my measurements. What happened, however, was my husband’s clothes were much longer than I had measured so we had to do some rearranging. And my husband isn't 100% satisfied because of that. While I should have been more proactive, the designer should have taken his own measurement. Mine was rough after all.

I saw a Closet Factory advertisement and then I got them to install closet shelving in a bedroom at home. The quality of the design was very nice. I worked with Georgia and she was wonderful. The installers also did a very nice job and they were very clean. And, the installation was quick and easy. It was a great experience. I would recommend Closet Factory as well as Georgia because she was great.

I went to a home show to see Closet Factory and another closet installer. I spoke to both of them and Closet Factory was the only one that returned my phone call. I didn't have time to pursue a lot of people because we were trying to move into the house and wanted to have that done before we moved in. Our designer was Danielle and she was very good, quick, and responsive to my questions. She met us at the house before all the sheetrock had been hung up. We went through everything we want to discuss about the closets. She came up with a rough idea of how the closet should be laid out. After all the sheetrock and trim work was done, she came back and measured everything and had to reconfigure her designs. And once she came up with a final design we accepted, she emailed us a copy of it and worked from there.

I would recommend Closet Factory. I had them install two closets in a bedroom and I had a wonderful experience with my rep and with the installation. I came with some drawings of some ideas and emailed those to the designer. Then, when we met, she had a drawing and had some other suggestions that were very good. We agreed right then that we would do it and we gave her a deposit. The installer who came was great as well. He was efficient, personable, professional and clean. He did a great job.

My wife is very happy with her closet from Closet Factory. They were more professional than other companies. In addition to that, they gave us only one estimate.

Closet Factory advertises a lot on TV and I saw them. I liked what I saw and had them come out. I was impressed with the presentation and what they were gonna do so, we just went with them. The designer came and I explained to her what I wanted. She drew up the design and we made a few little changes and things. It was exactly what I was looking for so we said it was a go. They installed cabinetry in the family room and the installation was great. One man did it bu himself in a day and a half. It was fantastic. This was my first experience and it was a very excellent experience.

I found out about Closet Factory through the designer, and everything was perfect. There was one little problem and they corrected it the next day or two. I'm very satisfied and I couldn't be more pleased. I would recommend it.

I was investigating to build a wall unit in my house and I came across Closet Factory on the internet. I felt comfortable when I went there and they had exactly what I was looking for. I had them install a bookcase with shelves and some drawers on the bottom in a den. I explained to the designer what I wanted and by the time I was home, she faxed me over a design. It worked out exactly as what I was looking for and she nailed it right on the money. Also, the installation guys were great. They came on the day and time they said, and they were perfect and did a beautiful job. I was really happy. I would highly recommend the people that I dealt with. They’re very attentive to detail, they do what you ask them to do and everything came out great.

Closet Factory was the only one that was running ads consistently and some of the reviews were all positive from what I could tell. I had a bookcase installed in an office area and I had been looking to do it for some time. The designer came out, did an estimate, and did the drawing. There were some delays but they kept in touch and when the time was right, we went ahead and followed through. One gentleman did the installation and he was pretty efficient with getting it all done. He did a great job by himself. But I need someone to come back. There was an outlet on the wall that was covered by one of the drawers that was installed.

I dealt with Closet Factory before and recently, I hired them again to install a spare bedroom closet. It's made of the white melamine and I love it. The designer was the same person who designed my other closet and the installer took less time than I originally anticipated. They were both wonderful and so is their product. I'd tell my friends to go for Closet Factory.

Our neighbor’s daughter works for Closet Factory and I saw some of her designs that she posted on her web page. So I had Closet Factory install three custom closets in the master and two bedrooms. One guy did the installation and it took him three days to finish the job. Closet Factory's designer was excellent as well. She listened very carefully to what we were looking for and made some very good suggestions that we thought were a good ideas as well. It was good back and forth conversation.

We had an amazing experience with Closet Factory. We wanted to continue with the same product that was already pre-existing and we wanted to extend the closet. I added more shelving into it. We went through the design process since they had to be shorter as far as the width. Our designer asked me what I needed and showed me a couple options. I ended up taking the ones that I liked. He was nice and he didn't pressure us into anything which was good. With the installation, I was impressed with how clean everything came out. There were no problems at all and the guy did an amazing job. Everything wound up perfectly. When he left, my uncle who was a contractor came. He put the levels everywhere and everything was leveled which is very rare to see. I'm satisfied although they have to ship me one more shelf since they were short one shelf.

I had to choose between either Closet Factory or California Closet, and I've heard more about Closet Factory than California Closet. I had three closets done by Closet Factory -- the master bedroom closet, my older son’s closet, and the youngest one’s. And we also had a bench seat and shelving installed in the master suite. My interaction with the Closet World designer was great. She was very knowledgeable about the whole designing of the closet, the bench seat, and the shelving. The installation experience was awesome. There were three guys and they did all of that within five hours. They were very quick and it was really awesome. I love the overall finished product and I would definitely recommend them.

I had custom cabinets put in where I lived before moving here in Arizona so I looked up what was available when I moved here and Closet Factory was the one who got back to me first. I had them install a custom closet in my master bedroom that was designed for my clothing and shoe needs and then I had two other closets, a linen closet and a coat slash storage closet, installed that was also designed for the needs that I had. Their designer, Kathy, came to my home and I talked to her about what my needs were. She did all the measurements and came up with the design. She emailed me her design for approval and for signatures on that then I sent it back and I just waited for my closet to be built.

We got a Murphy bed installed by Closet Factory as it was the very specific item that we were in need of. We didn’t really have a whole lot of time to shop around and Closet Factory has no real competition in the area so we couldn’t really compare or get quotes from anybody else. Our experience with the designer was pretty good, overall and it was positive. The installation crew completed the work in a few hours so it was quick. When I arrived home, everything was already set up and the bed was up and working. The price was a little high but we had family arriving within the few days and Closet Factory satisfied the need that we had at the time.

We have used Closet Factory twice in the last two months. The first time we used them was just for convenience and the fact that they were willing to come out and do a little study for us, see or check our needs. This time we had them complete a pantry closet and its overall quality is wonderful.

I had used Closet Factory a couple of years ago and decided to go back when we redid the whole master closet. The designer came out, looked at the space, sat down, asked us a bunch of questions, and designed it on the spot. The installers took two days and were very neat. We got the whole thing including drawers, rails, shelves, and a hamper. It was expensive but it looks good.

A friend of mine referred Closet Factory to me and they redid our walk-in closet. In the beginning, the scheduling was a little off. They made a schedule but didn't tell the designer and I think they double-booked her. I had to take off another day to schedule with her. Their designer was pretty cool. She came in and got right to work. I met with her a few times and she was really nice. I like her. She looked at my closet and showed me hers and got different ideas. I liked the fact that she had it on her computer and she can put clothes and shoes where I would put my clothes in so it was a mind visual. The man who installed it completed it properly. I would recommend Closet Factory.

I'm very pleased with Closet Factory. I looked them up when I was interested in having some cabinets put in my garage. They installed white cabinets and doors and they are very good quality. The overall ending product was excellent and I've had lots of compliments on them. My interaction with the Closet Factory designers was very good. They were excellent and did great work. The installation went well and it was great. Then just recently, I had to have them take out some closets because we had a water leak behind the wall. They would show up on time when they make an appointment with me, and I'm extremely satisfied with their work.

I was doing some online research as to what my choices were in my geographic area when I came upon Closet Factory. Once I learned I learned that they were similar in many ways with California Closet, the company I used in the past, and what was different about them, I chose to hire Closet Factory. I liked that their products were built standing on the floor versus hanging on the wall. I had them install a small walk-in closet in the master bedroom for me and the person I worked with was very helpful. We focused on the ideal design and I told her to remove the ground molding and one drawer. She also worked with me to get to the price point I needed.

I found out that a couple of neighbors had used Closet Factory. We were looking at the same thing from California Closets and one other place. I looked at three different designs and the materials that they were gonna be using and it was comparable. We had Closet Factory do the master bedroom closet that has shelving, hampers and drawers. Julie was our designer and she was really awesome. She knew the line inside out and made suggestions based on what I told her we were looking for because there were some discussions to do a painted wood or something else. We did something else because I preferred to be able to wipe something down to keep it really clean. I didn’t wanna have to repaint and touch up things all the time. She helped me chose the materials, the handles and all of the gadgets that were in it like the tie racks, belt racks, the valet rods and everything.

Closet Factory and another company came out the same day with the estimates. And Closet Factory was more affordable and their rep was more professional. She was awesome and she made it super easy for me because designing closets was not my forte. She would have a suggestion right off the bat with whatever I said without being pushy. She was a good listener and just took whatever comments I said and went with it and it all flowed at me. Then she would supersede on the follow-up. The installer was also awesome and the closet looked super clean when it was done. But there were some holes that I had them pre-drilled for the knobs that I bought, but some of the screws were not fitting all the way through the holes. Other than that, the closet was exactly how we designed it.a

I was doing some research for different closet companies online. I then came across Closet Factory and I read some of their reviews. Some are good and some are bad so I decided to contact them to get a quote. Right before them, I got a quote from Inspired Closets and it was way higher. When the Closet Factory customer service guy came by, he took a look at what I had. His name was Jason and he wanted to create something unique for me. So besides the money, it was his customer service that made me want to go with him.

We had a consultation with the designer from Closet Factory and talked through a couple of options for our closet. She came back with some edits and then we agreed and then had the installation after five weeks. I was surprised there was only one guy for the installation but he was able to get it done in a day. There was a little bit of confusion though. We have very old molding and the designer had told us to leave the molding in and they were gonna work around it so it wouldn’t damage the wall too much. But then the crew that came ended up removing the molding anyway, prying it off and just covering it up with the closet. So, I’m a little concerned that once we decide to ever take out the closet there’s gonna be some exposed parts back there. But the overall experience was easy and the service and quality were fair in terms of the price, especially if compared with going with an independent contractor.

I've known about Closet Factory for years and they did work for me after my girlfriend moved in and said she wanted something different. I had the plain, white, laminated boards put together and spread to the wall. Its design is very good and I also got four drawers. The interaction with the designer was excellent and she explained everything to me. The installation was very good. The installer was extremely easy to work with and to talk to. I really enjoyed him being there for the couple hours that he was there.

My cousin did her closets with Closet Factory. I also had them install a walk-in closet for me and they were great. When their reps came in and installed it, they cleaned after themselves. Everything is good so far and next week, I'll have them do my daughter’s closet, too.

Closet Factory purchases material from my husband's business. I was very pleased with my experience with them. The rep that came out to talk to me and showed me everything was very nice and very personable. However, the wait time was kind of hard because once I decided what I wanted I had to wait eight weeks, but I understood it was custom made. The guys that came to put the closet together were very nice and very professional. It took them four hours and they had to come back one time to adjust one of the drawers but there was no problem at all getting them back. The drawers didn’t line up and one of them stuck out a little bit further and it didn’t close flush with the other drawers. It just needed to be adjusted on the door slide. They came out three days later because I was not available. They were gonna come but I wasn’t available to take them and fix it right away. It took them not even 15 minutes to do the adjustment and it’s been fine.

Spent 3 hours with designer. She promised she would come after installation to help me put clothes back. She never called after to see how it went or came to help. My long dresses are hanging on the floor. Will not recommend at all.

Closet Factory offered a solution that we preferred. And we had them install cabinets and countertops in our craft room. The designer was very good and had a high level of knowledge. And the installation was fine. I'd tell my friends and family to consider Closet Factory if they're looking for cabinets to install. Their work quality is great.

I dealt with Closet Factory in the west coast and made a spare bedroom into a walk-in closet. Their designer was wonderful. He was the one who came here and I told him what I wanted. He sat down in front of the computer and designed my closet for me. Based on that, I decided to go for their deal.

The young lady from Closet Factory that I met with was informative, helpful and easy to work with. I connected with her in the way she presented to me the what they were proposing to do. I never had a customized closet before so she gave me some good pointers based on my belongings and what she thought would be a good fit for me. The installation went very well. The installers came in and did what they needed to do. They were fast and efficient and they cleaned up after themselves. The product looked very good at the end.

I had a great experience with Closet Factory in Cary, North Carolina. I saw the recommendation from a past customer at the same site. They had worked with the man and recommended him. We saw their product installed and we went straight to him. The man was very good to work with and the product was great. They were very reliable and good communicators. A lot of people don’t take time to get to know their customers, but he did. He was willing to spend as much time as needed. We had some kind of unusual request because we wanted the king bed and we only had a certain amount of space to put in a small studio apartment, and I was extremely pleased and would be happy to give them any other business that I can.

I got two estimates for my unusually shaped room. Part of the decision to go with Closet Factory was the designer's approach to the room and the cost. I also had a friend who had used Closet Factory back east in Virginia. I had three sections for hanging clothes with shelves above and drawers below, and the inside of dressers installed. The designer I dealt with was fantastic. She came out for the initial consultation. She listened to what I was looking for in the room. Made a couple of suggestions, took a bunch of measurements.

I like the lady from Closet Factory who came to my house. We had a really good interaction and she’s a professional. Closet Factory did the built-in closet on the wall in the grandma’s room and the installation was the best part of the experience. The guy who came inside my house was really professional and clean. I’m so satisfied with him and if I could give him a score, I would give him 100%. He finished in one visit, cleaned after what he did, and did really good job. I recommended Closet Factory to my friend because of him. Overall, Closet Factory is on time and they told me 3 weeks but they finished in less than three weeks.

The design that Closet Factory gave was good and the designer was very thorough. She knew her stuff. She gave great recommendations and everything we threw at her, she figured back and worked on it and tried to come up with something that we all could agree on. We had a nook in our bedroom that we had a built-in closet made out of. And the installation experience had its ups and downs. They didn't have the right pieces half the time. We had to wait and they had to order the part again. It was the wrong size and had to do it again. So, it took a little bit longer than what I expected. The first time when they discovered they didn't have the part, they had to come back. There were maybe, three or four follow-ups before they finally got it. The third one was the part had to be ordered and it took a couple of days and then, they had to reschedule to fit our schedule.

I had a closet built by Closet Factory. I had a great interaction with the designer and the installer was wonderful. He was efficient, cleaned up behind himself, did the work in a timely manner, did it all at once and left me a happy girl. I will use them again. I had a good experience and if others need something like Closet Factory's services then they’re a good company that I'd recommend highly.

We have a big walk-in closet. So, we had shelves on the left side as you walk in. And then, at my husband's side, he had four separate racks. In the back, we had the big shelving and the drawers. And then, on the right side with mine, I had a place for long stuff and four separate things for short. Then I had the shoe shelves underneath.

I had heard of Closet Factory from other people I know that used them and recently, my builder used them as a preferred vendor for the closets in our house for a new construction home we did. They installed standard his and her closets. The designer was really helpful with showing us different options and giving us suggestions on what to do based on our clothes and the number of clothes we had and our different needs. We met with them to go over the design and then, again to review what we went through. And everything was installed. I will recommend them.

I had another gentleman who was going to do some work for me and that whole thing fell apart. I was really disappointed so I wanted to go with a commercial company. We did some Google research and we selected Closet Factory because they could get in and get the work done the soonest. I had two other companies come to the house and they couldn’t get it done soon enough. Closet Factory was able to come out right away, do an estimate and a consultation and then get me on the schedule. Even though it was 30 days, we got it done. They met my expectations and they were able to accomplish the things that we talked about.

Closet Factory has a big name and it's quite familiar. I got them to install a closet and through. I was in really great hands with the designer and everything was also very good with the installation.

I have used Closet Factory in our previous house. And this time, I had pantry, laundry, and bedroom closets done in this home. The designer was wonderful. She had a lot of good ideas and really listened to what I had envisioned and was able to pull out designs on the computer right in front of me. My installer was very good too. He was prompt and clean. He even helped me with touching up some of the paint on the walls.

Closet Factory's name stood out more for what I was looking for -- a built-in office. They were pretty straightforward. We just designed the wood and the designer we dealt with was very good, very professional and very thorough. Even after she left, we made a couple of changes and it was no problem. However, the installation took a bit longer than I thought, it took the whole day, but it was pretty good. I let them do their job, and not one of them have micro-managed. It was one guy in charge and he knew what he was doing. Afterward, we had ordered a computer keyboard slide and that came not the same color as the actual countertop, so we had to get it change and they did.

I was a previous Closet Factory client and the branch where I went to was a franchise here that went out of business. Then I called Closet Factory again to help me with the repair and the owner was very helpful even though I wasn't his client previously. It wasn't all part of his job but I was grateful he was able to help. I needed a drawer fixed and I sent the drawer to him. He repaired it and charged me for it then sent it back to me. It was an easy and seamless transition. And it didn't make sense for him to drive three hours to come down here. It was a positive experience.

The Closet Factory designer was great. I showed her the space and let her do her thing. The installer was all business and he was great as well. Everything was done in two days. He did three, fairly good sized closets. And he really did what was needed to install the drawers and do the upfront installation. And then the next day, he finished off everything. The closets are awesome and I love them. Closet Factory did a great job, and it seems like a really good system. They were great to work with. And they even lent me a rack to empty out my closets. Everything was done to make me satisfied.

We had a walk-in closet installed Closet Factory in the master bedroom. The lady that came out and gave us a bid was very personable, and then the installation was fine. The shelves did not fit properly so the installers had to come back out and fix it. But everything was okay and I would recommend Closet Factory.

I used Closet Factory when I was in Colorado. I've been using them again and the experiences have been very pleasant. I have very good interactions with the representative Debbie and I've used her three times so far. Everything with the installation went well in all occasions. There has been no follow up appointments on the last one when we had our office done. It took a few days but they got it done. Right now, they’re currently building a closet in our house and Debbie takes care of that. She came out and did an initial measure and told us about how many square feet we needed, and the contractor’s putting something together.

After my friend used Closet Factory to build their closet, I did not do any shopping around and I also used them to install a closet for my master bedroom closet and all the hanging shelves. I also built an entertainment center beside my fireplace. The designer who came was great and she explained everything really well. The workers were also great and they came two times. They had two boards that were wrong in shape on the first time, but they did the job really good when they finished. They made everything really clean and they did everything I had said. However, when they finished up the assembly, I asked for some clampings for the hose but I got no response. They wrote some notes and said they would order something for me but I got no follow ups. Still, I would recommend Closet Factory.

I got four estimates for a wall unit over my bed and Closet Factory's was a little on the high side. But we chose them based on the interactions that we had with the owner who was also our designer. The installation guy was also really nice, pleasant and professional. He cleaned up all his work and the quality is good. It was a good experience.

My neighbor had to use Closet Factory to do some installation work. I had the opportunity to look at it and that really sold me. I called them and the saleslady, Sue, did an excellent job and went through everything. She gave me some good ideas and a good price which was important. I had four closets installed in our upstairs bedrooms and a storage cabinet downstairs with a lot of shelves. The installer was wonderful. He came in, didn't waste any time and went right to work. I wondered how he would do the closets in a day but he did two of them in a day. He also had to tear out some of the old shelving and he did a great job. Everything was touched up and cleaned up and the old materials hauled away. It was a neat job and it turned out beautiful. I was very pleased.

Closet Factory was the first ones I called and they came out. I bought an 1890 Victorian Homes and the closets were timely. I had Closet Factory come in and put that one single rail and the two one side and then something tall enough for dresses and plenty of rooms for shoes in my master closet. And because they were so reasonable, I had them go ahead and buy a closet in my study as well and do a two-rack on one side and then shelving on the other side of the storage.

Closet Factory's price and the professionalism of their designer stood out to me. I was also given drawings while other companies won't do that. I had them install two bedroom closets and one bonus room closet which went smoothly. The installers came when they said they were going to come and did what they said they were going to do. I also ordered a door as part of my order but that did not get recorded, so the owner had to come back and put a locked door into an area. Closet Factory helped me figure out what I needed and I was satisfied with the outcome.

I received a Closet Factory advertisement in the mail. I called them and someone came out then gave a good presentation. The designer and I had good interactions and that was what sold me on having my project done with Closet Factory. She was honest and she alone pretty much sold the product. I also like the relationship I had with her. They did two closets, my whole master bedroom, and my spare bedroom closets without any problems at all. Overall, it was a great experience with them.

We converted a spare bedroom into a closet. So, we’ve got a set of drawers, a large area for shelving, and then two sides of the room have the ability to hang clothes from hangers along with some shelving. The Closet Factory rep was very thorough, knowledgeable and made a good impression. Also, I felt that it was a reasonable price. Then the installers did a great job. They were in and out, and were very thorough, and cleaned everything up. We added a couple other options after we had it installed and they came out and took care of that. The experience was very seamless and easy, and it was a nice-looking product. We were very happy and satisfied with it. If a friend had an interest in making it happen, I would recommend giving Closet Factory a call.

My daughter referred me to Closet Factory and I heard they're like the best so I went with them. I did the mudroom, the pantry, all the closets in the house and I had a bench. I have a master bedroom for me and my wife so we had two big closets that for him and her. And I did my three daughters' closets and one of my daughters has a bench on the windows. We did the whole house and they spent the week working on it. I paid them 50% of the amount and after the installation, I have to pay them another 50%. I asked them “Can I pay a 25% and the other 25% ten days later?” And they accepted it which was nice. Everything was great including the design, the designer, and the installer.

I had two estimates, and Closet Factory's quality and pricing led me to go with them. I had shelving in the laundry room, a pantry, and a master bedroom closet installed. Their designer was very good. The installers did a great job, and they worked neat and clean. Everything has been working the way it is supposed to. However, after it was put in, it would have been a good thing for them to let the company know that the salesperson should do follow-up call because that was one thing they did not do and that was about the only place that they dropped the ball. Also, I had some other areas that I may have thought about doing. Nevertheless, I would definitely recommend them.

A friend who worked at Closet Factory referred me to them and another friend also used them. There's a couple word of mouth recommendations and so I got Closet Factory to install 5 cabinets for the basement. I had a good interaction with the designer and the installation also went very good. They were professional and quick, and all was done at once. Closet Factory has high quality product, they customize the space, and the details in the design are thought of. We were happy, and I would recommend them to other customers.

The Closet Factory sales rep worked with us hand in hand and stayed on top of things. She was persistent and offered a lot of solutions that we were looking for. For the initial contact, we made a big wish list and when she came back, the pricing was definitely out of line from what we were planning on spending. But we worked our way back until we got something we were comfortable with. We had a pantry and a closet made and there was a laundry hamper in the closet, which was nice. We had a foldaway or hideaway ironing board installed. There were a lot of different closet rods on different heights and they were adjustable, so we really like that. There were also several drawers and glass-front cabinets.

Closet Factory's quote came within budget so we proceeded with the order. Lori, our designer, was great. She came and did a pretty good analysis of what we needed. She drew up several different plans for us to take a look at and after reviewing them, we decided on an option and scheduled the date. The installation was good. We had a full master bedroom closet done on two sides of the wall and it looked fabulous. Then in a laundry room, we had three cabinets installed but we had a little bit of an issue with a center cabinet. It was designed to have a pole underneath it to hang hangers with since it’s in the laundry room. But the cabinet ended up being too low. I have a top load washer and we thought we had measured it but when we put the top up, it hit the hangers.

About 23 years ago, Feist Cabinets did our office cabinets for us and they still look good. First, Closet Factory applicated some matting. Michael came over and I wasn’t sure what I wanted so he walked us through what he thought would be a good design for us. He did some measurements, talked about it and spent a couple of hours. And then he went home and then less than a week later came back with some drawings and we spent an hour going through and tweaking them. He fixed the plans, we had a tweak and then I waited. I had another company come by and they were okay but not as efficient as the Closet Factory.

We had a custom closet installed in our master bedroom. So we did shelving, multiple hanging areas and some drawers as well. The designer was amazing and she did a great job. She went above and beyond, and she was really good at answering all of our questions. Also, the installation two guys were really sweet. They both did a really good job as well. I work from home sometimes, so one of the guys was being very courteous and not making any noise, though I kept telling him that he could be as noisy as he needed to. It’s an amazing product and it has made my life so much easier. I also ordered a ballet bar afterwards. I’ve already recommended Closet Factory to two friends.

My experience with Closet Factory was very good even though the girl who did the design work didn’t do it right. I had valet rods, closets and shelves put in but the work was not done properly. The designer might have been let go and the owner called me. They redid it without charging me anything additional and it turned out beautiful. And the guy who came out and did it for me went above and beyond. He put an extra shelf in and he was very good.

Closet Factory had a display at Costco and I decided that was exactly what I wanted to have done. The first one I had done was a good deal like that display. I've had different three locations done. In the next house we moved into, I had a computer room, gun room, multipurpose room made into a walk-in closet. It was nice but it didn’t have a chest or drawers. It just had two rows of hanging space and a shoes space. Then when we moved here, I had both of the tiny closets redone and they made more hanging room. Then the last job I had done was for some extra shelf and a closet space. The designers were helpful and precise, and the experience was wonderful. These apartments aren’t all that big and they had to work with precise measurements so I could get my wheelchair turned around. The installation couldn’t have been better either. They came on time and were very easy to work with. I also love the products that they installed.

I gathered Closet Factory appeared to be a smaller firm, maybe more independent and not connected with the big chain, and local so I thought they would be a good choice. They put a bookshelf in for me for a library which will house about 700 books. It was one whole wall from floor to ceiling and running about $1,700. The designer was very helpful. She made a diagram of what they proposed to put in and I signed up on it, then the guy who came out to install it was very professional. He knew what he was doing and he did a great job. It was a very good and straightforward experience. No difficulties whatsoever and very smooth operation.

I have a friend who works at Closet Factory. I knew her reputation and how hard she works so I had them do a full master closet. The designer was very thorough. She even sat down on the floor and did a visual and a presentation TV with all the closets and all the shelves. She told me what it would look like and what I should do if I wanted to upgrade. I was on a budget and she worked with me on that. The guy that did the installation was great and very clean as well. He explained everything to me when he was done and explained things again to my husband when he was on the phone. Everything was done in one day.

Closet Factory did the cabinets in the garage and the service went really well. I had very good interactions with the designer. The installation experience was good as well.

My builder uses Closet Factory for their closets and they were offered with the build. I had read about them before, so I knew they were a reputable company, and I've also seen their work in the models. They installed the His and Hers master closets. The designer was prepared when she came, and she knew her stuff. She was very professional and she listened to our needs. She was great and has done a good job. Everything looked great when we went back in and did our walk-through. It looked like it was all executed exactly as we discussed, and we also didn’t need them to come back to do anything. We had a great experience and we are very happy with the way that it turned out. I would definitely recommend Closet Factory.

I interviewed a couple of closet companies and I liked Closet Factory the best. I had my complete garage repaired. Everything was taken out and new floor and all cabinets were put in. It went great. It was very good with the designer and the installation was excellent. I'm thrilled with Closet Factory and I would recommend them to anybody.

The young lady who I spoke with made me feel like Closet Factory was going to take on any challenge and they did. The estimate that I got was good enough. We worked out a deal and we negotiated a little bit and found a place to agree upon. The designers came out when they were supposed to, they took measurements and they were on time. Everything went well. I had Closet Factory do a closet in the master bedroom. And it was well manufactured and put together and the installation guy did a great job with the fit and finish product. My wife also said that he cleaned up when he was done and all is well. The whole process was great and I appreciate everything that Closet Factory did and if we’d need another closet or once I need my pantry done, I’ll call them to come back out.

Closet Factory is a good company. Michel, the designer, came out and I talked to her. She knew what she was talking about and she's giving ideas. I had Closet Factory put in closets for the rooms inside the house and the installation crew did a nice job and were on time. They estimated one day installation.

I used Closet Factory after a friend recommended them. The designer was very nice. She just did a really odd job at designing the closets and made it almost impossible to get to the back of the closet. I had to have about half of it taken out. I live in an old building. So, it wasn't a brand new housing development and she's probably used to everything being easy to deal with. The installation went fine and the construction and the quality of materials were fine, but the gentleman who laid it out did a ridiculous job. He was kind of startled, too, by the design. But he just went according to what he was told to do and he did his part. The design was kind of poor. And I didn't want anything more to do with the company. My experience with Closet Factory wasn't very great, but it was okay. At any rate, it's all set up.

Closet Factory made the appointment fairly fast and they honored the Valpak right away. The lady who did the design for me was very professional. Initially, I got an estimate and her quote was a little high and more than what I wanted to spend, but it went so well with her and she was willing to work within my price range. She just drew me up a different design and got me down to where I wanted to be and what I wanted to get as far as what I needed. She made the deal work for me. The installer that came out was a one-man crew that was very hardworking and professional. He came and did his thing in a reasonable amount of time for being a one-person crew, and he did a great job. We're completely satisfied with the work that was done and I might be going with Closet Factory again in the future for another project.

I've known Closet Factory for years and wanted something specific done so I had them build a shelving unit in my family room. I called the representative for my zip code and made an appointment with the designer. She came out and we discussed what I wanted. She measured and took notes of what the design that I had in mind. In a couple of days, she sent me drawings but I didn’t like them. So I called and we discussed adding a bridge and crown molding and removing cabinets. She also told me that end lights wouldn't be feasible for that particular unit and that I could do some stick-up lights. She worked those designs into the final product. She was great and very informed of the product.

We did four different rooms on four different installs. The first one was in the living room. We had built-ins on either side of our fireplace. We built a brand new home and the cost that the builder was going to charge for the built-ins was crazy. So we purposely left it blank and then had Closet Factory do it. We had a similar story with the mudroom. The builder offered an option for a bench and a couple of hooks and it was for thousands of dollars. So we declined that and then had a custom one put in from Closet Factory. The laundry room was the third one. There was a counter that was supposed to come in this home with a sink in it and I didn’t want the sink. And the builder wasn't budging so I told them to forget it, and I had Closet Factory do a counter and pullout laundry bins and furniture. And then, the last one was a full built-in in my husband’s office. Two of the four walls are full shelf built-ins with cabinets and cubbies.

Everyone at Closet Factory was absolutely professional and the installation was fine. I had them install closets, drawers and double hanger shelves in the master bedroom. I will recommend Closet Factory.

I like Closet Factory's very detailed and professional design, their reputation and their non-gimmicky. There was another company, locally, who had a price of $11,000 but were taking 40 percent off and their representative said, "Well, let me talk to my manager and see if we can get the price down if you sign today." I don't like that kind of stuff. I want to know the price and no gimmicks, and Closet Factory was very professional and has much, much nicer design. And the other company tried to undercut by doing 12-inch deep shelves instead of the 16 deep that Closet Factory does. In fact, they just built a cabinet for us, in addition to the closet. And the cabinet is absolutely beautiful.

Closet Factory was in HomeAdvisor. As soon as they called me, they scheduled a meeting. Jennifer came by and she did the sale as well as the design. We were very impressed with what she did and what she showed us. Also, the prices were really good. The first project we had with Closet Factory was for a whole walk-in closet in the master bedroom. It had crown molding, shelving, drawers and all those good stuff. The installers they sent were very respectful and professional. They came here on time, did everything quickly and correctly, and completed the project within the expected timeframe which was two days. I am very much satisfied with the final product. As a matter of fact, we did a new project with them and today, they finished the installation of the laundry room and we're exploring to do another project with Closet Factory.

We had some shelving and hanging installed by Closet Factory in our master bedroom and second bedroom. The designer came, measured, we talked and she gave me a quote. She was very knowledgeable. Also, the installers were on time and they did a great job. Plus Closet Factory called to find out if everything was fine.

I've had experience with another closet company before that I found relatively expensive. I was driving by Closet Factory and I saw them, and I drove in. I liked what I saw there. I had the lady rep come out and give me a quote, and it was good enough. I had them install a walk-in closet for me in the master bedroom and that was pretty straightforward. The closet had long hanging, short hanging and mid-hanging, and some shelving. The designer was very good and I had very good interactions with her. She's a very personable person and she knew what she was talking about. The installer was excellent. He accommodated any little things that I thought needed tweaking. He even fixed the piece of baseboard for me, although that was none of his business, and that was good.

I had the master bedroom closet and my pantry done by Closet Factory. I really liked the guy when he came out. He's the guy that goes out, does the estimates, looks at it and designs it. Then he sends back 3D pictures so you can literally see your room. I knew what my closet and pantry were going to look like just by looking at what he did, and I was impressed with that. He used to be an engineer, and engineers are very detailed, which I like. That sold me right there and it caught my attention when he said he had been doing it for over 20 years.

Craig Builders, the builder that we were building our home with set us up with Closet Factory. We had all of the closets in the house done. We have five bedrooms, so we had all the bedrooms done. The designer was very nice and did a great job. The installation was good. It was just a little slower than what I had before. They had one person doing everything, whereas when we were in Tampa and had our closets done, a team of three or four people were sent to work on it. I don't know if the company we used in Tampa was just a little bit bigger company or maybe just because Charlottesville is a smaller city. But the quality of the work with Closet Factory was very good. They did a great job. I was very, very happy with that and with the design. They have a lot of different things to choose from and you can make it as simple or neat as you want to.

I saw a Closet Factory display in Costco, and then I’ve seen it in a couple of magazines and just went to the website. We had some custom closet work done with Home Depot but we ended up installing our own and it was a time-consuming process and even having them do the installation for our follow-on project. It was very expensive and the timeline was way out there. I was impressed when Closet Factory came out and said they could get it the work within a month. We knew what we wanted and just didn’t want to wait for six months. We have a small office. It needed to be reorganized and it wasn’t a big project. We needed a console unit and some shelves, and we added some storage in an existing closet that was in that room. It was small but it worked out well.

My wife wanted to work with Closet Factory and the designer turned out to be great. We had white melamine dividers installed and finished out a small closet and it looks very nice. The only disappointing thing was that it took so long. We signed for it in November and it wasn't installed until February. I thought that that was a bit much. But the one who put it all together did a nice job. They were really good.

Our Closet Factory designer was very knowledgeable. The gentlemen did a two-day installation and they did a wonderful job. And once the closet was installed, I realized I needed to add something. So, I ended up adding an extra wardrobe bar, a valet bar for myself and another for my husband, and a tie rack. Although it was expensive to have it done, my closet looks organized now. I got a jewelry box, drawers, shoe shelves, and open shelving at the top. And I did the white wood. I’ve already recommended Closet Factory to my sister and my best friend.

We converted two walking closets to a little working area for the kids, so there is some desk and shelves space inside the walking closet. Closet Factory came to my interior decorator and implemented the design that was made. The installation guy laid out the two closets and got through, and it was super clean. Their work is not cheap, but I was very impressed by how efficient the installation was. They were done in four or five hours and it was all fine on the first try. I would definitely recommend them.