Closet Factory Reviews

I just moved to Pensacola from Atlanta where I had lots of choices. But in Pensacola, there was nobody else to call. Having said that, Closet Factory was a little more expensive compared to Atlanta 'cause here, there's no competition so they could charge whatever they want. Nonetheless, Closet Factory did a great job with our master closet. They gave a good estimate and got it done quickly. Several young men came to do the installation. They did exactly how the closet was designed and the quality's good. They were neat with their work and cleaned up. Everything fits as it should and it was exactly what I expected.

I liked the owner and the salesperson that we were dealing with at Closet Factory, and I thought they were very professional. The designer met with me and we discussed it, and she measured then we ordered. I got a bunch of closet and pantry stuff and the installers built them very well, exactly what they promised. Closet Factory is an excellent company and I highly recommend them. I’m very happy with them and I’ll continue to use them.

My friend had her closet done by Closet Factory and she referred them to me. My sales rep came right to my house, sat side by side with me, designed the pantry and gave me options. She went above and beyond and made an excellent impression. The installation was excellent and simple. Everything turned out great.

We had used Closet Factory for a project in our office about eight years ago. They did a great job the first time so we decided to use them again. We had some filing cabinets and some shelving units installed, and they redid an office for us. The designer was fabulous. She listened to what we needed and came up with a really good design. The installer who came to do our latest project was fabulous. He knew what he was doing and he had everything laid out. We're a doctor's office and when he had to drill or vacuum, I asked him if he could wait a moment just until the patient at the window stepped away. And he was very, very accommodating to those special needs. I would recommend Closet Factory. People would not be sorry if they use them.

I saw Closet Factory in magazines and billboards where you saw ads and we used them in the past. This time, they did the bedroom closet and a coat closet. The results were excellent. They responded quickly to my request when we called and we set up an appointment. Someone came out, we discussed the design and they got back to me via email what designs they have come up with. The designer listened to what we needed and what we were looking for. There were a few adjustments that had to be made but she was good and very creative. Once that was resolved and the price was right, we set up an appointment and had them come out and install it. The guy who came and did it was very clean, neat, efficient and he did a good job. Everything was done correctly the first time and the timeline from start to finish was good. Also, their prices were in the ballpark and I would use them again.

I needed stuff to get done quickly and had a master closet, two secondary closets, a pantry and a game closet done by Closet Factory. I like the salesperson, but I’m not in love with the finished product. It made a few of my closets feel like there’s a bunch of wasted space because they’re not what I thought I was getting. I feel like I could’ve bought shelves and just stuck them in my closet which would've been cheaper.

We had a mudroom installed through Closet Factory and we had a good experience. We decided on using them based on the fact that we got them through Costco. We always try and go through Costco because they're great. The Closet Factory designer we worked with was awesome, and we loved her. She was professional, but she was also very flexible and reasonable. She's kind of our same age so she was relatable and she had pretty good ideas. She was able to give us what we wanted and within our budget, which was important. So, we had a bench and cubby shelving, and then we have two master closets. During the installation, we had some issues like missing parts but they were on it and took care of it, and they came back to fix it. I highly recommend Closet Factory.

I had a coupon from Closet Factory. I googled and asked other people about them then I decided to go ahead with them. There was another company here that I was gonna go with because they had a lower price but they were new and didn’t have as much experience as Closet Factory. So, I went to experience over price. Closet Factory's representative, Laurie, came over and I told her what I wanted. She was very good and she did very well.

Closet Factory spoke to us and showed up on time. With some companies on the other hand, we couldn't even get information or get them to come out timely. So we moved forward with Closet Factory. I had shelves installed in a small closet. It was just a wall unit and the man who was here was very nice. He was also very clean, which was surprising. He cared as much when he brought the products in and laid towels down. He told me what he was doing and at the end, he showed me everything. He made sure I didn’t have any questions and he readjusted shelves. He was very good. It was surprising that follow-up appointments were not needed at all. Usually when you get work by anybody, there are always issues or some other problem that would come up. But this experience with Closet Factory was very smooth so I was impressed.

I had three closets installed by Closet Factory. Lisa was wonderful and easy to work with. She listened to me and she did it all. She came out here and designed the closets. I saw it on the computer and I agreed to it. She went back to the shop and sent me more pictures, and then we went from there. The actual installation crew was wonderful. They were efficient and cleaned up after themselves. They did a fabulous job. Get an estimate and have them come out and answer and show you their design because they really work well.

I talked to Closet Factory. They sent a worker out and her presentation was all been well. She was a very beautiful young lady, very smart, intelligent, articulate, and she sold the product to us. I had a step-in closet made in the master bedroom and the installation team did a good job too. They were very professional. I had a good experience, enjoying what I wanted them to do ‘cause I kept going in and checking on them, and they were very nice and they cleaned up after themselves. However, Closet Factory didn’t give me enough shelves for the cabinets with doors on it. So I called there and I talked to the lady and she took my order and now, they're gonna charge me $270. But the experience with them was very good. I would pick them over anybody else. They did a wonderful job. The final product was beautiful and it turned out perfect.

We recently purchased a charming 1952-built home and the closets were something that needed to be done. They were undersized for a current room and we needed a place to put shoes, hats, and hanging clothes. The Closet Factory rep showed up on time and she was knowledgeable about what she was selling and the problems we had. She seemed to be professional to work with and she didn’t try to push us to do something we didn’t want. She took measurements and suggested we go to their showroom, which we did a couple days later.

I’m an interior designer and Jennifer, my client, needed closets, so I recommended Closet Factory and hired them for her. The reps were excellent. They came out, took inventory and did everything. Barbara, the designer, did a great job in identifying the best storage usage in the space we had based on our needs for our clothing. We had custom closets for two closets done and we did the laminate. Everything was good to go.

The owner of my previous house had a closet done by Closet Factory. I already got used to having one so I had Closet Factory products installed in my closet recently. The designer was very nice, knowledgeable and professional. The installation crew was very nice too. Everything went well. I told a couple of friends about Closet Factory and they were impressed.

We found Closet Factory at a home show in St. Louis. They are professional, do good work, and we like their product, so we went back and used them again. This is the third house where we used them and this time, we had five closets done. Cathy, the designer, was was really good and very professional. We did a lot through texting and she came when we needed her to come. Likewise, the installers were great and professional. They had their feet covered and cleaned up after themselves. It took them four hours to complete the work and I could not believe that they got all that work done in the amount of time that they did it. But the only thing I was disappointed about was that I expected to get a little bit more of a discount because this was our third home where we had Closet Factory do some work. Other than that, though, the closets they did are nice and very customized to what I wanted.

I was very impressed with the account person I spoke with at Closet Factory which made me decide to go with them. My interaction with the designer was wonderful. She came to the house, made the suggestion for a complete dressing room and I loved it. She measured and came to my work place later with the design. We converted one bedroom into a complete dressing room closet and another small closet into a long hanging closet. They were wanting some special for soft clothes at the time, so that was added. They also upgraded the top of the bench and the dresser to a different finish. The installers were very, very nice guys and very fast. They were given the wrong pieces for one of the drawers and they just came back at my convenience and put it right in. So far, everything is perfect and I love it. I would recommend them to anyone and when I get to do other renovations, I’m gonna call them back.

I like the way Closet Factory did the closet at my daughter's house. So I also got them to do my master bedroom closet and laundry room. The Closet Factory designer, Danielle, was great and very prompt. We made an appointment and she brought her books and catalogs with her for me to look at some diagrams of different closets and laundry rooms that she has done. She also showed me some photographs on her phone that she had done.

I had four closets done by Closet Factory. I had one walk-in bedroom closet, one in the wall bedroom closet, one over the washer and dryer, and one large closet in the kitchen made from a coat closet to a half coat and half pantries. The designer was quick because she has been doing it forever. However, I was not sure that I totally understood everything that was happening, but I put my faith in her. It was very difficult for me to review the plan because there were four pages on every closet and I couldn't really see it in 3D with my eyes. When I was given the copy of the plans, it was really hard for me to conceptualize what was happening. If I had been able to see the problem that existed in a little different diagram, then it might have been a little easier than the plans that I've received.

I talked to someone from Closet Factory and one of the guys, Tim, came out. He made things very easy, so I didn’t even look into other companies. He met with me at a coffee shop, and went over things. He was very professional, and very articulate. He was a really great guy. I wasn’t happy with the way my closet looked before. I was very naïve to my options. Tim came and showed me a lot of shelving that was appropriate. My belts, ties, suits, jerseys, and work clothes could all organize better and more efficiently. That’s what Tim did, while keeping things stylish, clean lines, consistent with my home décor. I got Closet Factory do a walk-in closet with simple and basic shelving. The pricing was a little high, but it was worth it because they did what they did. If I would have went to Home Depot and did it myself, it would have cost me a lot of time, maybe a little bit less money and I wouldn’t know my options.

I went over everything with a Closet Factory representative, and she was very detailed and took her time going through things. And she drew it out, so I was able to see exactly what it would be like before she even left here. I liked the service that was provided. She asked lots of great questions and there were some things that I hadn't even thought about, and so we were able to incorporate that into part of the design. But she listened to me very well, and so she took in my information and looked at the office as well, put in some of the other details that are in my house to kind of incorporate so that it was still a smooth flow. I had a home office, and I had them install bookcases and cabinets as well as a desk. The installation was also very smooth. The installers showed up on time and did their job. They were out of here within five hours. Overall, it was a fantastic experience, and I would definitely recommend Closet Factory.

I consulted with Closet Factory as well as with another company, and Closet Factory had a better design at a better price for installing a master closet. We had their designer over who talked to us, looked at the space, measured and then drew something up. In just one appointment we had two alterations on the design, and then she sent us the quote and followed back up. She also called a couple of times to confirm the appointment and checked on us after the installation. The crew that came in for the job looked at the space, asked a couple of questions as far as where the plugs were so they could plug their saws in, and cleaned up after themselves.

I heard about Closet Factory through a friend and I got them to install a master closet and a couple of bedroom closets. I had a good interaction with the designer and the products installed are nice and good.

Closet Factory has good products and they were available to get right on it. They also have a good design staff where they helped us lay stuff out. The designer was very helpful and professional. Installation took a couple of days, but the guy basically called and let me know when he was gonna be there. He also called and let me know when he was actually on his way. He was conscientious and did a good job. Then my wife wanted some other shelves so we had them make some additional shelves that we just picked up and then took back home so they didn't have to actually come back out again.

Since I was in a rush and Closet Factory had an available time, I used them. The designer was great and the gentlemen also did a great job on the installation. I would highly recommend Closet Factory.

Closet Factory is located just a few blocks from where we live initially. We used them many years ago and we were satisfied, so we went back and had them install my closet and a pantry. It was done in two weeks and everything turned out great. Their designer, Heather, and the installer were wonderful. We’re very satisfied with Closet Factory and we definitely recommend them.

Closet Factory did a great job, but the designer I worked with could have been more knowledgeable. Had she been more skilled, she probably could have gotten more business from us because I was looking for things above my toilet and my closets. She was friendly but she missed the boat. I took care of the other needs that I had because she didn't offer suggestions. But the installer was absolutely excellent, meticulous to detail, and did a super job. Overall, I was very happy because the pantry was the main product that I sought after with Closet Factory. The pantry is lovely and it matches our kitchen nicely. Somebody from Closet Factory called to make sure we were happy and it's always nice to get that phone call. So I would recommend them.

When I called one closet company but they didn't call me back, I had Closet Factory put in a master bedroom closet. The designer knew what I needed and helped me design a great closet. Their installers came in and weren't here very long. They were clean and very professional. The closet is beautiful. I have a total of 10 sections including an upper and lower place for my lounge, cabinets, drawers, and shoes. I would definitely do it again with Closet Factory.

I had Closet Factory put in my closets and they also did hanging and some shelving. The designer helped me figure things out but the first guy who came to install was not so good. He didn't install it very well and there was a vent that he had to cover. He didn't measure it right and it looked terrible. I had one bar that fell down 'cause it was very wobbly and the way it was sticking on the closet, where I have pants over the hanger, is not really tight. Closet Factory had to send somebody else out and my experience had been fine.

I wanted to try somebody new. I've gotten closets installed in the past and I have used other companies. After the consultation with Closet Factory, I liked that their material is a lot better than some of the other companies'. The designer I worked with, Barbara, was excellent. She was not a high-pressure salesperson. She was very personable and knowledgeable. The installation went well too. The team was here for two whole days. They did a walk-in closet/dressing room that has a lot of open shelving and built-in drawers. I just had one complaint where a closet door was rubbing up against a part of the wall. It wasn’t totally flushed so that could have been fixed. Still, I'm very satisfied with the finished product and I would highly recommend Closet Factory to other people.

We've had Closet Factory install a mudroom cabinet and it's great. We love it. We also had a good experience with their designer. We knew what we wanted design-wise and she helped us find the color. She also explained the process and put the order in for us. Then, two gentlemen showed up for the installation and completed the job in four hours. If I have friends who are interested in extra cabinets, I would definitely refer Closet Factory.