About Closet Factory
Closet Factory understands the importance of organization and harmony in your home. That's why we work with your budget to create beautiful storage solutions that fit your needs. Our designers use a premium 3D design software that allows you to customize and visualize your new space before it's built or installed. Call us today for a free in-home design consultation and be on your way to a home that's as unique as you are.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,186,079 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I had a sales representative come to my home and I clearly explained what I needed for my closet. When I got the closets installed, I immediately noticed that it was not what I had asked for; solid wood versus plywood material. Within a couple of weeks the edge of each shelve started to fade (they are black). It simply look cheap. I paid a lot of money for poor quality. I called the company and the sales representative explaining that it was what I had asked for, but their response was, “it is your word against mine.” I do not recommend this company at all.
The company came back and addressed the issues. It was a longer wait than it should have been, but I am pleased with the final results and therefore have upgraded the star rating as well as my feelings about the company.
This company was awful and frustrating to work with. They never respond to emails or calls. Their installer put the handles (leather straps) on backwards on our bedroom cabinet. The holes that they drilled are too big and now the handles are loose. The installer drilled one of the holes on our living room cabinet crookedly, so I needed to put a piece of rubber around the screw to keep the handle from moving around. DO NOT USE THIS COMPANY unless you want to receive unprofessional, unsatisfying results.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
The designer was spot on to what I was envisioning when designing my closet. The lead installer was awesome to work with, very respectful. I have other projects and I plan to hire them again in the future.
We purchased an $8k installation of multiple cabinets for our laundry from Closet Factory. In the first week after install the top cabinet split along a sealed seam. We were told it was not in warranty, and told we could measure and purchase a replacement. We hired a contractor to review and found out that if we installed the fix we would violate CF's written warranty. Additionally we found multiple unsealed edges which means we will have the same problem again.
CF tells us it's our problem. We are working with Costco to find a solution. Any company that does not honor their warranty in the first week, will never honor their 1 year guarantee. This product is one setup up from Ikea, but at a California Closet price tag. CC offers 100% support for years. Closet Factory does none of this. Buy at your own risk.
Would not recommend, use ANY other company but Closet Factory. They showed up with wrong product and drawings that we never approved. The doors weren't even the correct size based on any drawing ever produced for the project. Personnel, including management and the designer, are rude and insulting, when you can get them to respond. The installation crew did not know how to install product. At one point the installer asked me if I knew how the lighting was supposed to work! They installed the hinge on one door to front of the door adjacent door. In the attempt to modify shelves, we now have chips on almost every shelf.
The lighting is tenuous at best. The project started May 2nd and we are still waiting for issues to be resolved. They have come to our house more than 6 times to resolve the same issues. Lingerie insert is a cheap thin plastic that they put in with tape! In calling the customer service center in California, we were told each Closet Factory is owned and operated locally, they have no control over locations and even suggested I get an attorney!! Worst experience we have ever had with a contractor, both personally and professionally.
Our designer Susan ** was very professional and a pleasure to work with. She listened to what my wife and I wanted with respect to a big bookcase/two desk combination, and then came up with a really nice design. Then, she asked more questions and tweaked it. We have been very happy with the result and have received many compliments from friends who've seen it. It looks good and it's very functional. Susan takes care of details and follows up on what she says she will do. I rarely write reviews but wanted to this time.
Zero stars would be better. Very poor experience and they did not install what we ordered. One problem after another! Customer service incompetent and rude when they chose to respond. Questions unanswered and unaddressed. Do not hire!
Horrible experience with Coral Gables, Florida location. Never finished the job and it’s been over a year. Never showed up for scheduled appointments and blamed new ownership. Won’t return calls and have damaged drawer and never finished glass. Sales woman doesn’t call back and the main office never responded to numerous calls and blamed other vendor contacts.
I don’t typically do things like this but this experience has been so awful I need to make sure warning went out. When planning designing things went well. After two months to wait to get installed it, Aug 2020, was installed with damaged material and items missing There were 3 draws’t work in the closet. One of the rods to hang clothes was cut too short and so they screwed it into the cabinets making it no longer adjustable. The valance rods were missing and never installed. The thing was they never told me the installer left and I had to find it out and call to get it fixed as a service call. Moving to the office they decided because the wall was not straight they were going to take whatever scrap work. They have to hide it. Which was a block a work not even trim.
I caught that before they left and have them remove but that damaged the cabinet from the nails they used. Then after they left saw two cracks in the desktop which is integrated into the whole system. So use they installed a cracked desktop. The material samples that showed in the designing did not look like what was installed. You can tell this is no different than Formica from the '80s. So I called about everything and found it would be a service call. The first call the service person was not able fix the desk with what they gave him. Asked me if I had brown shoe polish that might work (my face dropped) but was able to fix the draws. Only brought one of the valence rods. He called and that was going to be another service call.
Went to open draws. Two of the three worked and one did not work. Service team offered to uninstall and replace the integrated desktop. I said no and the reason why is they had so much caulked the bookcase and storage which the desktop was integrated that there would be a mess to fix the walls from all the caulk. Which they would not be responsible for. Another 3 weeks later another person comes out this time with a valance rod but it was not the correct one. So he installed the wrong one so I had something and taught me how to remove and install the valence rod so when they send me the one I could install it. Are you kidding me? I have to install. He fixed the draw in closet and then was able to hide the cracks. Looked good. So I thought.
Asked if I had to do anythings so it would not wash off. He said give it 24hrs. So I let a week go by and then cleaned up and when I did it washed off. Did not used anything but a damp rag to wipe down the surface. Well most of the stuff came off. There was the cracks again. I wish I can say the crack were hidden or spot of the desktop that I would not see it or could hide it. But it is right there as you sit down at the desk and at the corner when you walk into the room. So while waiting for them to come out for another service call they sent one, two, third valance rod to install. Why 3? Because they send the wrong ones. While waiting to have them schedule a call because they could not meet at that time I was available. With the holidays the the bottom fell out of the file draw.
I reached out to the designer to tell them how bad things are. The service person emailed me. I don't check this email regularly and let them know to call so we can schedule. I gave a couple dates and time. Asked them to call. She continued to email me where she gave me a date and time when I was not available. Which I happen to see the email right before the date and told her that would not work not one of the dates provide. Again getting strong in email not to email call me or text. Proceed to give another set of dates and times and asked for a call. Even texted previous servicer person I had been deal with.
It has gone radio silent. It is now March 2021. Over 8K I spent with this company. I had to do installs and multiple service call and still not complete. I had carpenter fix my draw bottom after waiting for three weeks with no service call in sight. Not sure what I can do with the desktop but obviously they are not competent company to fix it what they installed damaged.
Reasonable quality but install errors were endless! The installers were great and tried hard to make it right. It took a week to get all the pieces once the install started - they were sent with only 25% of drawers and 50% of pulls. The worst thing is that our pantry wasn’t measured properly so the shelves stick out in the doorway by an inch and a half. The fix was to remove everything (after waiting over 6 weeks), cut, and retro fit. And wait with partial install for things to be repaired. What a mess for custom closets!! I don’t recommend!
Closet Factory author review by Jessica Render
Closet Factory has been customizing closet systems for homeowners for over two decades. They can also help you develop an organizational system for your home office, garage, pantry and more.
Organizational guides: Perfect for those who don’t know where to start, Closet Factory has over a dozen free downloadable organizational guides that cover topics related to home organization.
Free consultation: Schedule a free consultation with a designer to start the process of turning your closet into an organized space. Simply fill out a form online.
National company: There are 45 Closet Factory locations nationwide, so there is a good chance you can find one near you. Check their website to find out where they are located.
Design board: Pin design ideas you love from the Closet Factory website to your personal Closet Factory design board. You can share your board on your social media sites or print it out.
Blog: Find more inspirational ideas, tips and articles on Closet Factory’s blog. Topics include fashion, crafts, closets and organization.
Closet Factory Company Information
- Company Name:
- Closet Factory
- Company Type:
- Year Founded:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.