Closet Factory

I spent a lot of money to do a big TV station in my house. It took 8 months for them to perform. I was about to contact a litigation attorney when my fiancée, who is a developer, stepped in. The sales team ignored me, the installer was a good man, but was only an employee. And also they badmouth Me. They kept doing the same mistake, ignoring the issues they did like wrong measures, different colors, wrong projects and all the dimensions...etc, etc etc... They are a nightmare!!!!

DO NOT USE this company, at least the Longwood Timocuan Way location. We were needing an entertainment center built to help hide our subs and to help things look nice and clean. We got hold of Closet Factory and had the consultant come out and build/design something for us using the software to give us an idea, which was GREAT. We just had it installed a few days ago and the entertainment center is not even centered on the wall or centered with the TV.

I had a sales representative come to my home and I clearly explained what I needed for my closet. When I got the closets installed, I immediately noticed that it was not what I had asked for; solid wood versus plywood material. Within a couple of weeks the edge of each shelve started to fade (they are black). It simply look cheap. I paid a lot of money for poor quality. I called the company and the sales representative explaining that it was what I had asked for, but their response was, “it is your word against mine.” I do not recommend this company at all.

This company was awful and frustrating to work with. They never respond to emails or calls. Their installer put the handles (leather straps) on backwards on our bedroom cabinet. The holes that they drilled are too big and now the handles are loose. The installer drilled one of the holes on our living room cabinet crookedly, so I needed to put a piece of rubber around the screw to keep the handle from moving around. DO NOT USE THIS COMPANY unless you want to receive unprofessional, unsatisfying results.

The designer was spot on to what I was envisioning when designing my closet. The lead installer was awesome to work with, very respectful. I have other projects and I plan to hire them again in the future.

We purchased an $8k installation of multiple cabinets for our laundry from Closet Factory. In the first week after install the top cabinet split along a sealed seam. We were told it was not in warranty, and told we could measure and purchase a replacement. We hired a contractor to review and found out that if we installed the fix we would violate CF's written warranty. Additionally we found multiple unsealed edges which means we will have the same problem again.

Would not recommend, use ANY other company but Closet Factory. They showed up with wrong product and drawings that we never approved. The doors weren't even the correct size based on any drawing ever produced for the project. Personnel, including management and the designer, are rude and insulting, when you can get them to respond. The installation crew did not know how to install product. At one point the installer asked me if I knew how the lighting was supposed to work! They installed the hinge on one door to front of the door adjacent door. In the attempt to modify shelves, we now have chips on almost every shelf.

Our designer Susan ** was very professional and a pleasure to work with. She listened to what my wife and I wanted with respect to a big bookcase/two desk combination, and then came up with a really nice design. Then, she asked more questions and tweaked it. We have been very happy with the result and have received many compliments from friends who've seen it. It looks good and it's very functional. Susan takes care of details and follows up on what she says she will do. I rarely write reviews but wanted to this time.

Zero stars would be better. Very poor experience and they did not install what we ordered. One problem after another! Customer service incompetent and rude when they chose to respond. Questions unanswered and unaddressed. Do not hire!

Horrible experience with Coral Gables, Florida location. Never finished the job and it’s been over a year. Never showed up for scheduled appointments and blamed new ownership. Won’t return calls and have damaged drawer and never finished glass. Sales woman doesn’t call back and the main office never responded to numerous calls and blamed other vendor contacts.