Closet Factory

Closet Factory

 4.6/5 (931 reviews)

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Overall Rating4.6 out of 5
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About Closet Factory

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Closet Factory understands the importance of organization and harmony in your home. That's why we work with your budget to create beautiful storage solutions that fit your needs. Our designers use a premium 3D design software that allows you to customize and visualize your new space before it's built or installed. Call us today for a free in-home design consultation and be on your way to a home that's as unique as you are.

Closet Factory Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Feb. 14, 2023

I spent a lot of money to do a big TV station in my house. It took 8 months for them to perform. I was about to contact a litigation attorney when my fiancée, who is a developer, stepped in. The sales team ignored me, the installer was a good man, but was only an employee. And also they badmouth Me. They kept doing the same mistake, ignoring the issues they did like wrong measures, different colors, wrong projects and all the dimensions...etc, etc etc... They are a nightmare!!!!

4 people found this review helpful
Verified Reviewer
Original review: Jan. 31, 2023

DO NOT USE this company, at least the Longwood Timocuan Way location. We were needing an entertainment center built to help hide our subs and to help things look nice and clean. We got hold of Closet Factory and had the consultant come out and build/design something for us using the software to give us an idea, which was GREAT. We just had it installed a few days ago and the entertainment center is not even centered on the wall or centered with the TV.

We, unfortunately, did not notice it until the next day, so we called the office, and they pretty much told us too bad, after Julio installed said "if there are any issues, please let us know". They actually wanted to charge us more to have them come out and complete the actual job that should have been done right in the first place. They are the installers; they should know what is centered and not centered. So now this entertainment center is sitting 8 inches off from what it's supposed to be. Not only that, we have this BIG seam right down the middle that looks tacky.

I will attach the pictures, so you can see from the little pop-out from the top, the cabinet is not even straight with that nor the TV like they said it was. They charged our card for the rest of it so fast that we didn't even have a chance to approve the final withdrawal, SKETCHY. Plus, they didn't really leave the build cleaned up all that well. We had to wipe everything down. The more we keep looking at it, the more we are finding wrong ** craftmanship on a very expensive furniture. The top of the counter is even crooked, the left side sticks out over the drawers, and as you go down the top to the right side, the countertop is flush with the drawers. Also, they did not reinforce where the subs, and center channel will be as we were advised it would be, because the speakers and subs are heavy.

3 people found this review helpful

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    Verified Reviewer
    Original review: Oct. 20, 2022

    I had a sales representative come to my home and I clearly explained what I needed for my closet. When I got the closets installed, I immediately noticed that it was not what I had asked for; solid wood versus plywood material. Within a couple of weeks the edge of each shelve started to fade (they are black). It simply look cheap. I paid a lot of money for poor quality. I called the company and the sales representative explaining that it was what I had asked for, but their response was, “it is your word against mine.” I do not recommend this company at all.

    4 people found this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer Verified Buyer
    Resolution response: Oct. 13, 2022

    The company came back and addressed the issues. It was a longer wait than it should have been, but I am pleased with the final results and therefore have upgraded the star rating as well as my feelings about the company.

    Original review: Oct. 11, 2022

    This company was awful and frustrating to work with. They never respond to emails or calls. Their installer put the handles (leather straps) on backwards on our bedroom cabinet. The holes that they drilled are too big and now the handles are loose. The installer drilled one of the holes on our living room cabinet crookedly, so I needed to put a piece of rubber around the screw to keep the handle from moving around. DO NOT USE THIS COMPANY unless you want to receive unprofessional, unsatisfying results.

    2 people found this review helpful
    Verified Reviewer
    Original review: Sept. 7, 2022

    The designer was spot on to what I was envisioning when designing my closet. The lead installer was awesome to work with, very respectful. I have other projects and I plan to hire them again in the future.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Aug. 23, 2022

    We purchased an $8k installation of multiple cabinets for our laundry from Closet Factory. In the first week after install the top cabinet split along a sealed seam. We were told it was not in warranty, and told we could measure and purchase a replacement. We hired a contractor to review and found out that if we installed the fix we would violate CF's written warranty. Additionally we found multiple unsealed edges which means we will have the same problem again.

    CF tells us it's our problem. We are working with Costco to find a solution. Any company that does not honor their warranty in the first week, will never honor their 1 year guarantee. This product is one setup up from Ikea, but at a California Closet price tag. CC offers 100% support for years. Closet Factory does none of this. Buy at your own risk.

    8 people found this review helpful
    Verified Reviewer
    Original review: July 17, 2022

    Would not recommend, use ANY other company but Closet Factory. They showed up with wrong product and drawings that we never approved. The doors weren't even the correct size based on any drawing ever produced for the project. Personnel, including management and the designer, are rude and insulting, when you can get them to respond. The installation crew did not know how to install product. At one point the installer asked me if I knew how the lighting was supposed to work! They installed the hinge on one door to front of the door adjacent door. In the attempt to modify shelves, we now have chips on almost every shelf.

    The lighting is tenuous at best. The project started May 2nd and we are still waiting for issues to be resolved. They have come to our house more than 6 times to resolve the same issues. Lingerie insert is a cheap thin plastic that they put in with tape! In calling the customer service center in California, we were told each Closet Factory is owned and operated locally, they have no control over locations and even suggested I get an attorney!! Worst experience we have ever had with a contractor, both personally and professionally.

    8 people found this review helpful
    Verified Reviewer
    Original review: June 17, 2022

    Our designer Susan ** was very professional and a pleasure to work with. She listened to what my wife and I wanted with respect to a big bookcase/two desk combination, and then came up with a really nice design. Then, she asked more questions and tweaked it. We have been very happy with the result and have received many compliments from friends who've seen it. It looks good and it's very functional. Susan takes care of details and follows up on what she says she will do. I rarely write reviews but wanted to this time.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Feb. 25, 2022

    Zero stars would be better. Very poor experience and they did not install what we ordered. One problem after another! Customer service incompetent and rude when they chose to respond. Questions unanswered and unaddressed. Do not hire!

    10 people found this review helpful
    Verified Reviewer
    Original review: Jan. 19, 2022

    Horrible experience with Coral Gables, Florida location. Never finished the job and it’s been over a year. Never showed up for scheduled appointments and blamed new ownership. Won’t return calls and have damaged drawer and never finished glass. Sales woman doesn’t call back and the main office never responded to numerous calls and blamed other vendor contacts.

    5 people found this review helpful
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    Closet Factory author review by Jessica Render

    Closet Factory has been customizing closet systems for homeowners for over two decades. They can also help you develop an organizational system for your home office, garage, pantry and more.

    • Organizational guides: Perfect for those who don’t know where to start, Closet Factory has over a dozen free downloadable organizational guides that cover topics related to home organization.

    • Free consultation: Schedule a free consultation with a designer to start the process of turning your closet into an organized space. Simply fill out a form online.

    • National company: There are 45 Closet Factory locations nationwide, so there is a good chance you can find one near you. Check their website to find out where they are located.

    • Design board: Pin design ideas you love from the Closet Factory website to your personal Closet Factory design board. You can share your board on your social media sites or print it out.

    • Blog: Find more inspirational ideas, tips and articles on Closet Factory’s blog. Topics include fashion, crafts, closets and organization.

    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

    Closet Factory Company Information

    Company Name:
    Closet Factory
    Company Type:
    Year Founded:
    United States