Closet Factory Reviews

I had a great experience with Closet Factory from start to finish. The designer really took the time to listen to my needs—especially my preference for wire bins—and created a solution that felt tailored to me. The wait time was reasonable and not nearly as long as I expected. Installation day went smoothly thanks to a technician who was punctual, professional, courteous, and respectful of my home. While Closet Factory may not be the cheapest option out there, the quality of their product and the professionalism of their team truly set them apart. I’m very happy with the end result and would absolutely recommend them.

This week Closet Factory (Bothel, WA) installed our new pantry, and we are enjoying it very much. The unit is extremely sturdy and makes excellent use of the available space with very efficient organization. One detail we really appreciated is that the shelf edges are smoothly finished rather than sharp—something we haven’t seen with other closet companies. It’s clear they took the extra time to get the details right. We were especially impressed with the installer, Viktor P. He worked very efficiently, was highly professional, left the space spotless, and made the entire pantry feel welcoming from the moment it was completed. Viktor’s workmanship was flawless. I highly recommend Closet Factory for any pantry or closet organization needs. We certainly plan to use them again for our future organization needs.

I hired them to build me a pantry where there was a closet pantry. They did not explain everything like they expected me to do the demo or that after the demo I would need something on the back wall to cover it up. So the day of installation they come and demo the closet, which was nice of them. So they come to install the unit and it is too wide and long. Due to back wall condition from the demo I agree to buy a backing to cover the wall damage from the demo. They take measurements again. So now they have to rebuild the entire unit and I no longer have a pantry because it was demolished. So they text me the next day and they want me to measure it to confirm their measurements. I told them that I was not going to measure it but they were welcome to come back and verify their measurements.

Worst closet company in Tampa Bay and Orlando. With so many options I strongly encourage you to look elsewhere. Designs didn’t match the initial installation. Owners changed the wall a shelf was on without giving my wife or I a heads up, called it immaterial. Very poor quality fabrication and installation. Owners minimized our concerns. It took 4 times to get it right. Logan, the installation manager, was apathetic. Same owners in Tampa and Orlando. Go somewhere else. (See pictures linked.) We are doing three more closets and going with a different company.

Worst customer experience I’ve had in a long time. I was on a follow-up call to finalize the contract and clarify the closet dimensions. Leslie first said she didn’t have her notes, which made me think she no longer had the original measurements. When I tried to clarify, she became defensive and dismissive. I walked out of the deal. The whole interaction was disappointing and unprofessional, and it left me feeling disrespected as a customer.

Added shelves, drawers and cabinet doors to existing closet (attached copy of first estimate which was lowered when we changed design). The drawers installed are awful and we paid $3500 for the job. Their soft close system is bad - it does not work reliably and often requires a pretty firm push to fully close. We had a 14" preexisting shelf and because of their close system, they could only install 11+ inch deep drawers - we only found out during the installation - and gave up some needed space. I spoke with their people and our designer and no one cares at all. Do NOT do business with these people.

First of all, the closet consultant/designer, Stephanie, was fabulous! She listened to my needs, came up with a design, then tweaked it till we came up with the perfect setup. I did have to wait 2 months for installation, but it was well worth the wait. I love both my installers, Chris and Jeremy were skilled and worked until it was complete without a break. I don’t know how they did it. We ran into a little glitch that was resolved quickly and seamlessly. I’m enjoying my closet, the best closet I ever had!

Closet Factory SUCKS!!!! Put down a $25,000 deposit. In November, got an email that the Houston Closet Factory was "reopening under new management." Called them and they said, "we're not giving you your money back, we're a different company. You'll need to dispute the charge with your credit card company." No, "we'd like to help" no, "we're sorry." Nothing!! New owner Joe ** was completely dismissive. Avoid them at all cost!!

Professional and creative sales person. Listened to needs and requests. Install on time and knew exactly where and how to install. Kept in touch with schedule for install. Quality product - competitive price.

The Closet Factory team delivered once again! Eight years ago, I made a smart decision by calling them for a consultation, and I’m thrilled I enlisted their help for two more bedroom closets. Karen ** was wonderful throughout the consult, ensuring my satisfaction every step of the way. Connor’s installation was so quiet that I wondered if he was okay! He reassured me and even made it easy for me to work from home during the process.