Closet Factory Reviews

4,882,006reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Closet Factory

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Closet Factory understands the importance of organization and harmony in your home. That's why we work with your budget to create beautiful storage solutions that fit your needs. Our designers use a premium 3D design software that allows you to customize and visualize your new space before it's built or installed. Call us today for a free in-home design consultation and be on your way to a home that's as unique as you are.

Shop with confidence

Compare with top companies

Closet Factory Reviews

Filter by Rating

  • (754)
  • (96)
  • (29)
  • (14)
  • (50)

Popular Mentions

    How do I know I can trust these reviews about Closet Factory?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Closet Factory?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed April 28, 2026

    I had a great experience with Closet Factory from start to finish. The designer really took the time to listen to my needs—especially my preference for wire bins—and created a solution that felt tailored to me. The wait time was reasonable and not nearly as long as I expected. Installation day went smoothly thanks to a technician who was punctual, professional, courteous, and respectful of my home. While Closet Factory may not be the cheapest option out there, the quality of their product and the professionalism of their team truly set them apart. I’m very happy with the end result and would absolutely recommend them.

    Thanks for your vote!
    Profile pic of the author.
    Staff

    Reviewed March 29, 2026

    This week Closet Factory (Bothel, WA) installed our new pantry, and we are enjoying it very much. The unit is extremely sturdy and makes excellent use of the available space with very efficient organization. One detail we really appreciated is that the shelf edges are smoothly finished rather than sharp—something we haven’t seen with other closet companies. It’s clear they took the extra time to get the details right. We were especially impressed with the installer, Viktor P. He worked very efficiently, was highly professional, left the space spotless, and made the entire pantry feel welcoming from the moment it was completed. Viktor’s workmanship was flawless. I highly recommend Closet Factory for any pantry or closet organization needs. We certainly plan to use them again for our future organization needs.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Closet Organizers delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      Customer ServiceCoveragePriceRefunds & PayoutsTimeliness

      Reviewed Dec. 31, 2025

      I hired them to build me a pantry where there was a closet pantry. They did not explain everything like they expected me to do the demo or that after the demo I would need something on the back wall to cover it up. So the day of installation they come and demo the closet, which was nice of them. So they come to install the unit and it is too wide and long. Due to back wall condition from the demo I agree to buy a backing to cover the wall damage from the demo. They take measurements again. So now they have to rebuild the entire unit and I no longer have a pantry because it was demolished. So they text me the next day and they want me to measure it to confirm their measurements. I told them that I was not going to measure it but they were welcome to come back and verify their measurements.

      They wanted me to sign more documents confirming their measurements. I again said I was not going to measure but they could come back to confirm. They agreed to come back and then texted me and said they weren't coming back and keeping the money I had put down, which was 90% of the total cost. Their reasoning was they didn't feel the finished project would create the quality they were looking for. Their communication skills on what to expect and the whole process was frustrating to say the least. The builder told me I was not the only one having issues that many other people where having issues as well. I do not know anything about construction or closets and expected the communication on the whole process to be much better. I will now have to fight to get my money back. This is what they left me with.

      Thanks for your vote!
      Verified purchase
      Customer Service

      Reviewed Dec. 9, 2025

      Worst closet company in Tampa Bay and Orlando. With so many options I strongly encourage you to look elsewhere. Designs didn’t match the initial installation. Owners changed the wall a shelf was on without giving my wife or I a heads up, called it immaterial. Very poor quality fabrication and installation. Owners minimized our concerns. It took 4 times to get it right. Logan, the installation manager, was apathetic. Same owners in Tampa and Orlando. Go somewhere else. (See pictures linked.) We are doing three more closets and going with a different company.

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceStaff

      Reviewed Nov. 11, 2025

      Worst customer experience I’ve had in a long time. I was on a follow-up call to finalize the contract and clarify the closet dimensions. Leslie first said she didn’t have her notes, which made me think she no longer had the original measurements. When I tried to clarify, she became defensive and dismissive. I walked out of the deal. The whole interaction was disappointing and unprofessional, and it left me feeling disrespected as a customer.

      Thanks for your vote!
      Verified purchase
      MaintenanceStaff

      Reviewed July 22, 2025

      Added shelves, drawers and cabinet doors to existing closet (attached copy of first estimate which was lowered when we changed design). The drawers installed are awful and we paid $3500 for the job. Their soft close system is bad - it does not work reliably and often requires a pretty firm push to fully close. We had a 14" preexisting shelf and because of their close system, they could only install 11+ inch deep drawers - we only found out during the installation - and gave up some needed space. I spoke with their people and our designer and no one cares at all. Do NOT do business with these people.

      Thanks for your vote!
      Verified purchase
      PricePunctuality & SpeedMaintenanceStaff

      Reviewed March 16, 2025

      First of all, the closet consultant/designer, Stephanie, was fabulous! She listened to my needs, came up with a design, then tweaked it till we came up with the perfect setup. I did have to wait 2 months for installation, but it was well worth the wait. I love both my installers, Chris and Jeremy were skilled and worked until it was complete without a break. I don’t know how they did it. We ran into a little glitch that was resolved quickly and seamlessly. I’m enjoying my closet, the best closet I ever had!

      Thanks for your vote!
      Customer ServicePriceRefunds & PayoutsStaffBilling

      Reviewed Dec. 10, 2024

      Closet Factory SUCKS!!!! Put down a $25,000 deposit. In November, got an email that the Houston Closet Factory was "reopening under new management." Called them and they said, "we're not giving you your money back, we're a different company. You'll need to dispute the charge with your credit card company." No, "we'd like to help" no, "we're sorry." Nothing!! New owner Joe ** was completely dismissive. Avoid them at all cost!!

      Thanks for your vote!
      Sales & MarketingPricePunctuality & SpeedStaffRates

      Reviewed Dec. 7, 2024

      Professional and creative sales person. Listened to needs and requests. Install on time and knew exactly where and how to install. Kept in touch with schedule for install. Quality product - competitive price.

      Thanks for your vote!
      Customer ServiceStaffTransparencyCommunication

      Reviewed Nov. 24, 2024

      The Closet Factory team delivered once again! Eight years ago, I made a smart decision by calling them for a consultation, and I’m thrilled I enlisted their help for two more bedroom closets. Karen ** was wonderful throughout the consult, ensuring my satisfaction every step of the way. Connor’s installation was so quiet that I wondered if he was okay! He reassured me and even made it easy for me to work from home during the process.

      Latisha kept me updated about the handles I had chosen, and the team was very responsive to my concerns about the second closet’s design. Matt even called to ensure we were aligned on a solution. In short, The Closet Factory does beautiful work, and I’m proud to recommend them to anyone looking to organize their home! Well done, Closet Factory team!

      Thanks for your vote!
      Loading more reviews...

      Closet Factory author review by Jessica Render

      Closet Factory has been customizing closet systems for homeowners for over two decades. They can also help you develop an organizational system for your home office, garage, pantry and more.

      • Organizational guides: Perfect for those who don’t know where to start, Closet Factory has over a dozen free downloadable organizational guides that cover topics related to home organization.

      • Free consultation: Schedule a free consultation with a designer to start the process of turning your closet into an organized space. Simply fill out a form online.

      • National company: There are 45 Closet Factory locations nationwide, so there is a good chance you can find one near you. Check their website to find out where they are located.

      • Design board: Pin design ideas you love from the Closet Factory website to your personal Closet Factory design board. You can share your board on your social media sites or print it out.

      • Blog: Find more inspirational ideas, tips and articles on Closet Factory’s blog. Topics include fashion, crafts, closets and organization.

      by Jessica Render ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

      Closet Factory Company Information

      Company Name:
      Closet Factory
      Company Type:
      Private
      Year Founded:
      1983
      Country:
      United States
      Website:
      www.closetfactory.com