Cinch Home Services Reviews

I got a little problem with the service at the beginning but other than that, it was great. The claims people has helped me, answered my questions and sent the people that need to be sent. They came in and did what they're supposed to do. If they didn't work the first time, they came back the second time and they fixed it. Their people really do a good job.

My wife told me about TotalProtect. We've had it and used it a couple of times already. Submitting claims is pretty good so I can't complain. Their technicians have all been respectable and knowledgeable of what they're doing.

I've worked with so many technicians that HMS send out for my claims and for the most part, I've had good experience with the service people. Some of them have been pretty courteous and knowledgeable but there's one or two that you wonder what they're doing there.

We've been involved with TotalProtect for several years and it has always been wonderful. If someone have been sent out and didn't do the job properly, they put us in touch with somebody else. In fact, that actually happened today. We were so disappointed that the one company for the air conditioning didn't do what they were supposed to. And here they found someone and he saw what happened and took care of it. So they are really on top of things. We just had our hot water heater was leaking. We didn't have to wait until the whole water heater leaked all over and emptied itself out. So we still had hot water until they came and replaced it. So we've been very pleased because we seem to be in a cycle right now where things are happening.

Submitting a claim is very easy to do and their customer service reps are fine. The last one that I had was kind of disturbing when they said that things weren't covered because it looked like something ate the housing off the wires by the air conditioner. The air conditioner is like 12 years old. And in Florida, it gets very hot and the sun beats on the wiring which disintegrates the cover on the housing. It looked like a rodent did it. Now, come on. It's just the heat and the sun cracked it off and probably when we're cleaning up the backyard, we might have hit the wiring which knocked it off. There's no animals out there. It's a fenced-in backyard for crying out loud. That's perturbing and I think they're just trying not to cover anything. To me that's normal wear and tear. I have no problem with things not being covered but that to me was just way farfetched.

Our realtor told us about HMS and acquired warranty from them. So far, there has been no issues. Last claim I had was done online. The technician came, asked what the problem is and fixed it up.

Using TotalProtect was convenient and it covered a lot of things. I made some comparisons and it seemed fine. I've had very limited interactions with the representatives because we submit the claims online. The technicians on the other hand were fine. Their work has been satisfactory. Although, my experience in submitting a claim the last time has not been good. There was a problem and after three days of waiting for the company to contact us, they didn't. We called them back, found out that they had never been contacted or at least they claimed that they hadn't. So I got somebody else to do the work.

I had HMS when I bought my first house and I liked them. I had a different one when I bought this house and I hated them. I went back with HMS when the warranty I had in my house expired. Everything was fine. Submitting claims was smooth, the technicians were friendly and prompt - I don't have any complaints. I'm pleased.

I'm satisfied with the fact that I only have a $75 deductible but I'm dissatisfied with the product that they choose as replacement for my appliance. And when my microwave went out, the replacement that they offered doesn't have the name of the microwave on it. The inside label says Whirlpool Corporation but I would like to know that I'm getting a quality product. Also I just had to replace the water heater, and when the guy came he told me that it would probably be replaced with a Rheem water heater. But when they got here with the new water heater, it's some brand that I don't even know about. But as long as it works and it lasts years, I guess I'll have to be satisfied with that. I would recommend them only because of the deductible amount that you have to pay for calling for service and replacing the product.

It was my first home that I ever owned and I knew that if I need something done, I wouldn't​ be able to pay the total amount out of my pocket. So I thought, in case it happens, making a monthly fee for a home warranty might be better. TotalProtect was the one that the bank has sent me, so that's​ the one I used. When I called, they gave me the number of the place that would do the work and I have been satisfied. I haven't had any major problems. The claims representatives were excellent, they call me back and do a follow-up. The quality of the work was very good the last time except that I've had a couple of places that they have used and I wasn't completely satisfied, but the work was done. The technicians who came in last time and did the dishwasher were superb. So, overall, it was a good experience. In fact, I've already recommended them to friends.

I had a furnace failure on March 22 which I reported and it wasn't fixed until April the 7th. The HMS claims representatives were very polite, though. They say, "We're waiting to get information. We're still doing research." I don't know what they were researching. At one point I called and I said, "You know I'm now two weeks without a furnace and I'm worried that my pipes are gonna start to freeze at night," and they just say that another department does the ordering of the furnace. Okay fine. They said they've ordered a furnace for me and that it should be arriving. But when I called the heating company, they say, "We've received no word that we're getting a furnace for you." That kind of put a damper on things and it was just frustrating.

I'm extremely satisfied with TotalProtect Home Warranty. I’ve been with them for about 5-6 yrs. What they advertised is indeed accurate and truthful. There’s no hassle--that’s the reason why you make a call. They’re very accommodating and they’ll try to get you what you need expeditiously.

When I did a google search, I found TotalProtect as the one that looked the most efficient. We chose it over other home warranty providers because it was a standard deductible whenever we had a problem and it covered everything from plumbing, electrical, to appliances. I've been very pleased with everything. I know that we've had an issue with having to have people come back out on the same thing but TotalProtect was fast in filing the claim and getting that handled has been wonderful. Everybody has always been very professional and upfront with us, describing fees and whatever they’re going to do to fix something.

The whole experience was pleasant. I submitted a claim over the phone, TotalProtect contacted the contractor of the company to come and fix it, and everything went well. They did it promptly and correctly. I’ve had TotalProtect Home Warranty for years. I'm not very mechanically inclined so I found it necessary to purchase a home warranty.

I've got a rental property management company and I've got about 28 domestic property managers. We have warranties with HMS on different homes. But my experience with HMS Home Warranty over the last two or three weeks has been absolutely awful and I may not renew them because I call for service and they say, "Well, we can't get a hold of service people." You call, and then the service people never call, or I call the service people and set up an appointment to go to a house and they never show up. So right now HMS is in the toilet as far as I'm concerned. I am not a happy camper. I've got 27 contracts with HMS and I think I would never renew with them. They were wonderful in the past, but in the last three or four months, they have gone from good to extremely poor.

I don't usually have money to replace appliances for a full-scale repair visit so I figured taking monthly payments and doing a small copay with TotalProtect is doable. I gave them a shot and I've been very happy with them. Their claims process is very prompt and not a lot of numbers to push to get to where I need to be. The claim representatives have always been very helpful and courteous. The technicians that come out have always been very professional and seemed to know what they were doing. They tried to get out here as soon as possible.

I called in a claim for a leaking water heater in late March 2015 - They issued me a claim # and sent a service company out on March 26, 2015. The company confirmed the water heater needed replacing but they did not replace my type of water heater. Total protect scheduled for a second service company to come out on March 30, 2015. They agreed with the findings and sent a report to the warranty company. I called on April 1, 2015 and was total the water heater was ordered and was quoted a list of cost I would have to pay out of pocket (i.e. drain pan, shut off valve, access to the water heater and disposal). Total protect confirmed and supposedly placed an order for the water heater. Two weeks ago - total protect sent the wrong type of water heater to service provider and supposedly reordered the correct one the same day. To date - I still do not have a water heater or hot water in my home. I have had to stay away from home for last 4 weeks . I was told Friday (4/17/15) the ETA on the unit was that day and then I was told Monday (4/20/15) they were placing a tracker on the unit. Today I called again (4/21/15) and I was told no unit had been ordered. I have asked repeatly to speak with a supervisor/manager but instead I am placed on hold for long periods of time. Just to be told - No supervisor is available. I did recieve a message from a supervisor last Sunday morning (while I was in church) saying the unit was ordered. At this point, I need to reach out to the better business bureau, my state's attorney's office and however else I can find to get results. I have paid my premimums on time and this is my second claim. I expect better results and simply don't understand why nothing is happening.

I had one experience in submitting a claim that was very good and one was not very good. One time, I had a plumbing problem and they referred the plumber. The plumber came over and rectified the problem and gave me some good information about the current plumbing situation in my house. That was very nice, good and informative.

We had a great interaction with HMS and their contractor. The refrigerator got fixed in no time. The actual worker ** was great. Guy came out on a Sunday even if it was snowing and he was really personable.

My home warranty has gone out and a friend told me about TotalProtect and so I decided to look into it and signed up. And the service I've been getting from them has been pretty good. It was easy to put in a request online and then they gave me a number to call, and the people that were supposed to contact me contacted me. The representatives that I talked to were pretty helpful in my needs and I haven't had any negative experience from anyone.

I've been with other home warranty companies over the course of many years and these people are by far the most superior service I've ever worked with. They're excellent.

HMS Home Warranty was offered to me when I bought my house and I've submitted two claims with them. The first one was for my furnace. That was back in November. The claims process was easy. At first I didn't think of using my home owner policy, and then I thought, "Well, I have HMS warranty, so I should use it." So someone was out here within an hour and a half. The claims representative was very courteous and very nice and I've signed a contract with them to have the furnace checked twice a year.

Several years ago, I purchased a TotalProtect Home Warranty AKA Cross Country warranty for my home's systems. Three weeks ago, my heating system broke and I submitted a warranty claim. An independent contractor hired by Cross Country came out, determined it could not be repaired, and quoted a $5,000 estimate for a comparable system.

It's always been favorable when submitting claims to TotalProtect. We've always had pretty good service and have no complaints. We never really had any serious issues. They seem to find the problems and take care of them. Though we haven't used it that many times but when we have, it seems to have worked out okay. I'm satisfied with the quality of work and I felt fairly good about it.

HMS was recommended by my realtor, but the information I got was really, really basic. I'd like a little more information about their services than what I get from a pamphlet to know how to contact them. For example, I need to know what they will and will not fix if something happens to my furnace. When I'm calling them I'm not even sure that they're going to be able to help me because I really don't know the extent of all their services.

There have been a couple of times when submitting claims to TotalProtect aggravated me but I guess there are things they don't cover. For example certain parts on my washing machine ended up coming out-of-pocket, which made me a little upset. They also didn't realize some old parts have to be replaced on the boiler problem. They changed a gas valve but they didn't change the aquastat that controls the hot water. So what they should’ve done was change all of the old parts because the old gas valve can’t work with the new. But other than these issues everything has been pretty good.

The job was done well. Submitting claims to HMS Home Warranty has been very easy so far.

So far we've been really satisfied with TotalProtect. I have real good luck submitting a claim because every time I called, they always get back to me immediately. They were very courteous and answered all of my questions. And whoever was supposed to come out, they come out and do what they're supposed to do. They were on-time and they don't put me off another 2 or 3 days. Their work has excellent quality and I haven't had to call them back to fix anything. I liked their service and I appreciate them. I'm glad that I invested into TotalProtect. It's very reasonable and I would recommend them.

Any time we request something to be repaired, they do it. I've already been a customer of the HMS company for 15 years. It's very helpful for the family, for the house. I chose HMS because they are helping the people. If you broke something, they come and repair it. When I submit a claim to get my appliance fixed, I just call, they come, they fix. If you call and need a problem solved, it's easy. The technicians that came to service our appliance were polite and knowledgeable. They solved the problem. The work that was done was of good quality. I wish they would just continue to work as they are doing now.

TotalProtect looks better than some other providers that's why I chose them some years ago. Service is very good, however, the thing that I don't like is when I have a problem, they insist on fixing versus just putting a new one. For example, my garage door opener, they said they don't make that model anymore and sent a lot of technicians to look at it so I just went and bought one. If the same thing happens with my AC unit, I'm not going to be out here in a 110 degrees with no air conditioner.

At the time I bought the house, HMS was the home warranty provider that was offered with the plan. Submitting a claim with them has been great and everything we've ever had a problem with has been fixed. Their claims process is easy and I can even do it online. Every time I call their claims representatives, they help me out in whatever I need done. We once had a technician who came out to service our appliance and he didn't fix the part that still needed to be fixed, but that's the only time we ever had anything bad. That was because they wrote it up but they didn't fix that part and they didn't worry about ordering it. So HMS had to send out another service technician to fix it and the quality of work that was performed has been fine. So far, HMS Home Warranty has been reliable.

I had a problem with the AC and the refrigerator and every time I make a claim, TotalProtect has been prompt with addressing it. The technicians they sent were excellent. I never had a problem filing the claim or dealing with the repair companies.

Submitting a claim with HMS Home Warranty has been positive. The claims representative was very cordial and productive. I've called them twice already. The first time, I was satisfied with that. And the second time, they actually wound up replacing the appliance. The HMS Home Warranty people are professional. Everything from start to finish was pretty easy.

So far, it’s been great with TotalProtect. I haven’t had any problems at all.

Quality of work performed was an A+. They were good at working with me and allowing me to ask for a particular repairman to come who was familiar with the house because of other claims. It’s not something HMS would normally do since they have a rotation that they follow by but they granted it. When I filed for claims, they were quick, very professional and everything happened the way it was supposed to.

My parents originally had the TotalProtect account and they gave us the number. We've not had any problems with them as they've been very on top of everything, as far as I'm concerned.

I’ve been very satisfied with HMS Home Warranty. I don’t like to have problems but they’ve been very helpful in getting my issues resolved. The claim process was very easy and the reps pretty much answered all of my questions. I’ve only had two incidents and the technicians were very good.

Years ago I was with Bank of America and I signed up with that program that they had with a mortgage company - that's how I first heard about TotalProtect. I've always had prompt and good service when submitting a claim. The technicians that I've had were really good and cooperative. They got right with the problem and fixed it.

We've had TotalProtect for a while now for our two houses. The experience for claims has been great. Every time I call within usually an hour or so, a contractor will call back or they'll give me a name for the contractor and I call right away. They're usually there within a day or so. The people that got sent to the house have been really polite and explain what they're doing and what they're going to do. It's been really good that way.

My experience with HMS Home Warranty was very good.

Their claims representatives as well as the technicians that came to our house were all pretty good.

My experience with TotalProtect is pretty good. The only thing I sometimes get annoyed with is having to wait for someone to come and see if they can get the parts, whereas if I didn't have the protection and I needed a new appliance, I would go out there, then I would buy it.

Our realtor suggested HMS home warranty and it’s pretty good so far. I haven’t had any problems with taking care of everything and generally positive about the work that the technicians performed.

I have no problems with TotalProtect. They have been excellent. Professional job, always good service and right on time.

I first heard about HMS Home warranty from our real estate person. We chose HMS over other providers because of the recommendation from our realtor. We only had one claim. They got out on a reasonable period of time – couple of days. The pipes were bursting everywhere but they did a very nice job. One highlight of my experience with HMS would be the fact when we did agree on a time and a day, they showed up on time.

I love HMS Home Warranty. That's why I renewed especially because I'm alone so it helps me a lot. Anything I need I always call and they come. I'm very happy with them. The technicians were good.

TotalProtect had a faster response when claims were submitted and most of the vendors they use were pretty good. I don’t have any complaints whatsoever. I first heard about it from mail I received years ago and I liked the stuff that was covered and the monthly fees were right. No doubt, I will recommend TotalProtect.

When I bought my house, the realtor told me about HMS Home Warranty. He advised me that it's the one he has been using and he is very pleased with the service they provide. I trusted him good enough to go with it. When I filed my claim, it was pretty quick. The claims representative was very nice and professional. They sent somebody immediately to come fix the issue I was having. They got in touch with that person for me. They came a little bit later but they still got taken care of it that night, the same day.

We purchased our home and it had the HMS Home Warranty with it. Submitting claims is pretty easy. I just go online and submit a claim. Their technicians are very nice and seemed knowledgeable. The work is good, but most of the time we've just had things move fast and not a lot of work have been done.

The claim process with TotalProtect is very easy and I have been very pleased. The technicians who came to my home have been very good. They’re very professional and are better than I could get myself. They always follow-up.

The only problem I had with HMS was getting through to an operator when I call. My call sometimes get dropped and it would take a long time. Things weren't really efficient at times. But other than that, I will still recommend them because they are very good. They did what they said they were going to do which is what I signed up for.

The guy that TotalProtect Home Warranty sent to fix our air conditioner was wonderful. Very nice in doing his job. Also, he had to come back with something that he had to check and he did today.

I didn't really have any problems with HMS so I would recommend them. The personnel came right out and everything was cleared so it was a good thing.

I am satisfied and have peace of mind with HMS. I usually submit claims over the phone and get the automated system. I tell them what's going on and they give me a number of the service provider. I give them a call and they come out and take care of it. It's that easy. I had a technician come out and work on the garage door a month or so ago and he was very knowledgeable and took good care of me. I was very happy.

When I have claim, I call TotalProtect and they assign me a claim number and let me know who's assigned in my area. Either they'll get in contact with the service provider or they'll give me the name and phone numbers of the service providers. The service providers were pretty good and been on time, which is a good thing. I'm very confident about the quality of work they performed.

Using HMS has worked out perfectly, but hopefully nothing else major happens.

HMS Home Warranty was included in the house when I bought it so I just kept it up. They've been wonderful. I've had no problems ever. The technicians explained everything and worked with me. I'm very satisfied with it.

TotalProtect has been very good. Things have to be really perfect for me to say it's been very good. I've been a customer of TotalProtect for maybe 9 years. I just had an experience with the dryer which had to be fixed. It didn't get fixed right away as it normally does. I think part of the problem was the fact that the dryer is 15 years old. In fact, I called TotalProtect, and I was surprised that they were going to fix it because the cost of the parts in fixing it was almost $200. And I know, of course, I've got to pay the $75 for each call. So I was a little surprised that they didn't just put another one in.

The contractors that HMS send us vary at times. Sometimes they're fast and sometimes slow which is my only complaint. For instance in fixing a dryer, it took over a week to get it fixed. We got a hot water heater that was replaced that took about a week as well. But it is more of just the contractor was busy. They were very good overall. I'm happy with HMS's service.

Everything went well when we submitted claims. We were pleased with the service and getting the two appliances finished up for repair. HMS claims reps were friendly and nice on the phone and they handled it well. The technicians that came over did a good job and everything went smoothly. I would recommend their company to anybody who needs a home warranty.

It has been really good when filing claims with TotalProtect. Most of the technicians that come to my home were good although I’m not happy about the last one.

It was fair. The end result was good. It took about 4 weeks for HMS to get us heat and it was pretty cold so it was a little slow going and I have a husband who is handicapped and a grandson in my home so that was a bit much but we have heat now and it's great.

It's been pretty good. TotalProtect has been pretty responsive as far as working with a person when I need somebody to come to the house to repair something. In submitting claims, I call the basic number, give them my policy number and describe what issue that I'm having. They'll try to find somebody who'll be able to resolve my issue. When the technicians come, they already have an idea about the problem so I didn't have to explain it again and they all can see what the problem really is and go from there.

They were always on time and very courteous. They did a good job and everything was great. It has been very good with HMS.

The challenging part with TotalProtect is there’s a lot of fine print on what's covered and what’s not. But the last claim that I had was quick, efficient and painless.

I like HMS Home Warranty's range of coverage and the price was competitive, and if you're trying to call, the recommendation of vendors was good. When the vendors were going to offer a delayed response - some good, some delayed - I would call back and they would give me another vendor who could respond at times, so they were pretty liberal about that. Also, my dealings with their representatives were all good. Technicians cleaned up after themselves and serviced the work properly. When parts were needed, they inquired about the parts themselves and responded back properly, so no issues whatsoever with the technicians. HMS has a fair market price, the service and representatives were good, and the contractors they recommend have all been very professional. It's the type of product you hope you don't have to use, but has been great when you do.

When I first started with TotalProtect 10 years ago, they don’t have a way of submitting claims on the internet but now they do so that’s an improvement over having to do it by telephone. I’ve had technicians come to my home 15 times of which two are replacement products rather than repair and they all have been excellent. I would recommend them.

Submitting a claim to HMS is easy and the rep was very helpful. All the technicians I've had so far have been pretty nice and knowledgeable, except for one. They are pretty quick on the response. I had to wait a couple of days on my furnace when it was zero degrees but there was a little runaround there, confusion, but we finally got it worked out. Overall my experience was very good.

I love TotalProtect and I'll never do without them. I chose them over other providers because of the recommendation of my brother who's very picky. I had a few experiences with them and for what it ended up happening with things that I needed taken care of immediately was so good that I decided that I might have to cover some more stuff. I have minimum coverage before and I just extended my program to a more coverage. I haven't had any problems submitting claims. I would call the company and they would put me in charge with whoever is in my area. They would send the person out, do the paperwork. I pay the fee for them to come out and it's just been great. I had a really good experience with them.

I just continued the HMS warranty that the house that I bought had. So far, so good, except my recent claim. They told me something wasn't covered and I was under the impression that it was covered because the problem was existent, and then they said I could crosstalk it even. It didn't help me at all. But in the past it is fine every time I had to use it. Their representatives were courteous and the technicians were very good. HMS is efficient and thorough, all in all.

I filed 3 claims after moving into my new home (hot water heater, heater coils needed replaced, and toilet wasn't flushing) over the course of a year. I received a FedEx notice that said they would not renew my contract. They were paid monthly (auto-deduct). DON'T BUY if you plan to use it.

I had a couple of bad experiences when submitting a claim with TotalProtect, but for the most part, it's been good. The last time I submitted a claim with them was when I had a problem with my toilet in the bathroom. The guy that came in did an excellent job. Everything looks good. I have recommended them this year to two people.

I had another home warranty provider and kept it for only two months since they kept saying "This is not covered." So I cancelled and have HMS Home Warranty for my rental properties and so far, my experience with them is pretty good. They know what they're doing. One of my tenants complained about the clothes dryer. We just call HMS and the technician goes there, and the tenants have to pay him $50.00 for the trip. The technician said everything was okay but the tenants had to clean the vent every time they washed dried their clothes. So, they did a pretty good job. I am recommending HMS them to my friends. I got three other people who joined this.

They've responded very quickly. I don’t have any complaints about them so far.

We checked HMS out and we decided to go with them because it seemed like it's good, and also our realtor was recommending it. I've submitted a couple of claims and I had no problems at all with anything. The process was relatively painless for me. I reported it and they gave the claim right away for somebody to do the repair pretty much at the same time. Their claims reps were very friendly and knowledgeable. They were able to get it fixed up right away, and both times it was excellent.

So far, I’ve never had a problem when submitting claims with TotalProtect. Every time I’ve had something that broke, I call them up and somebody comes and repairs it within that day or the next. The technician even hired one to come back and do a tune up on my air conditioner aside from the warranty.

HMS came with my house in Nebraska when I bought it and over the years, I've renewed it. I was very impressed with their claims process. When I submitted a claim they gave me the person to call to take care of the issue and explained my policy and deductible. Their representatives were very cordial and professional. Got it when I need it, and I was very appreciative. I recommended them to my daughter who's looking into it as well.

I had TotalProtect on my other house and carried it over with this new house. The experience in submitting claims with them has been fine. Technicians and their quality of work have been good.

I have had no bad experience with any of their operators. They're very professional and helpful. Their contractors are knowledgeable and honest about everything. Work quality is excellent too.

I bought our house three years ago in 2012 and HMS Home Warranty came with it. I just continued to use it so far for the next few years until that expires. I'm on my third year now and have had no problem when submitting a claim. It was easy. I called them and told them what I needed and they set it up. Then the repair people would come and take care of it. The technician that came to service our appliance was very cordial, congenial and easy to deal with. Everything worked out very well for us and we will probably renew it again next year.

Their equipment that they use for credit card payments and stuff like that is a little outdated. Because the last technician who came couldn’t do the check on the computer or his phone. Then he was going to do a credit card but also couldn’t do the credit card in the computer, so I just scrounged around and looked for some cash. It's kind of inconvenient but their technicians are good and submitting a claim is easy. TotalProtect can get appointment quick.

From submitting claims to my interactions with claims representative and technicians, my experience has been fine and I had no problems. HMS did a great job at attending to our needs.

Submitting claims with TotalProtect was a positive and easy process. The only thing that’s not good is that when you first dial it says, “If you have a new claim, press 1. If you have an existing claim, press 2”, and no matter what you press it starts over again. I had no problems with the technicians and quality of work performed was good.

TotalProtect was presented to us by the mortgage company and it sounded like a good deal so we went with them. We've been there for years and have never had a problem as they always handled the claims very well.

Through my first and last house, I've been with HMS Home Warranty. Submitting claims is pretty quick and painless - ideal with the homeowners. The technician was very good, nice, friendly and knowledgeable so it worked out very well. Overall, it was a great service. They kept in contact and made sure everything's good.

Within two weeks we had four problems. We had the hot water tank went bad, we had the water pressure tank went bad, and we had the dishwasher and the washing machine all go bad. Most of them have been handled well. But the last one, with the washer, I don’t know why they didn’t cover it. I had the same problem happen before to an automatic washing machine and they replaced it. But this time they said “you’re not covered enough.” I said why and I never did get an answer. When the guy came to check the dishwasher I asked him too. He said he didn’t know either. So I had no idea. Nobody could explain it to me. Unless coverage changed since then...

The claim representative at HMS Home Warranty was great and very helpful. The claim process was very easy. However, the first person that they sent out from US Heating & Cooling didn't seem like he wanted to work and came up with an odd excuse that he couldn't sit in the space to be able to do the repair. We had to give verification that the first vendor wasn't willing to do the repair and HMS Home Warranty immediately set up for a second one to come out. The second one was excellent and he was able to do the repair. We are considering renewing our contract with HMS Home Warranty again.

I submitted one claim with TotalProtect and I was pleased with the results. Initially, the technicians that came to my home didn't want to do what I asked them to do, and I told them it was covered under the plan. I don't like to have people come back when we've had some disputes but they sent over the same technician to my house. But they were okay, considering what they had to do. I haven't been pleased with some of the companies that TotalProtect sent over. I've been with them for about three or four years and when I complain, it's as if they're not listening because they will recommend the same company which I have been displeased before. But other than that, I'm pleased with the business as a whole.

So far I haven't had any problems filing claims. The technicians have been fine. The warranty has been the best over the years. In fact, I am getting ready to give HMS number to my friend to inquire about a home warranty.

In one of my refinances to my mortgage, there was an option where I could choose to have TotalProtect, and they would deduct it out of my payment every month. I've been in my house for 11 or 12 years, and my wife had a major, major breakdown in one of her appliances, that had she not had the home warranty insurance, it really would have strained them financially. So I thought it would be a great idea to get into, and that's what I've been doing and I love it. I find it very easy to submit claims. Their system is all automated it gives me everything that I need to do to handle it right over the phone. I come away after just a few minutes with all the information I need to get the problem fixed.

Over the time that I've had TotalProtect, so far, my experience has really been good. But just one incident that I was really questioning the company and how they follow-up was when I had an issue going on with my dishwasher and it took me over three months to get that problem resolved. They gave me the number of a company and I was the one that had to call, set up and follow-up with the company. It was terrible.

I have been waiting a approval to repair or replace a refrigerator for close to 5 days. Why should it take that long to approve a need such as a fridge. The question is weather to replace or repair. Why should that take a company that deals in this type of business this long to give the go ahead on a much needed item. We pay our membership believing that this process should be seamless. How can you be this business not be able to get the process to work for the people paying. I am sure that my payment has to be made to belong so, why do I have to wait till Total Protect "investigate". What needs investigation to provide an answer as to repair or replace!

I have HMS for a rental property so I've used them a couple of times. They seemed to be pretty straightforward during claims process so I didn't bother to take the hassle of jumping around other companies and trying to price them out. It's a decent company. I had a very pleasant interaction with their claims reps. I gave them the information they required and verified everything. The technicians that come out would take a look at it. Then state what's wrong with it and they usually fix it.

Someone referred me to TotalProtect and it's been very good since.

I have an oil furnace problem and there are very few people in the area who service oil furnaces and so we had some difficulty finding someone to service it. The HMS people were great about it. They kept at it and finally found us somebody. It was just frustrating because their list wasn't updated to reflect who would work on oil but all in all having HMS is useful and good.

I received a letter from Bank of America saying that they were connected with an insurer for home property and they would like to inform me that I could put it as a part of my monthly mortgage payment. Since then, my experience has been superior. The technicians were extremely good and positive. Great guys, very knowledgeable, articulate, industrious, and lots of initiative. I've been impressed.

It's been very positive every time I had to use TotalProtect. They always put me in contact with somebody in the local area and I could get my problem resolved within 24 to 48 hours later. We've been using them for over ten years. We had our house built and we were in the process of selling our other house, and then the real estate agent recommended that we get a one-year warranty and she put us in touch with Total Protect. With the exception of one bad service some four years ago, our experience with TotalProtect is just advantageous.

It's easy to submit a claim with HMS, and they have fast service and are easy to deal with. Everybody was good, from the phone call to the service. The technicians they sent out to service our appliance were very knowledgeable guys.

TotalProtect has been very cooperative when I submit claims. When I had them come for my refrigerator, it took a long time to get the parts in. I was without a refrigerator or freezer for a week. I wasn't too happy about that. But it was fine when I had them come for my hot water tank. It was replaced within a couple of hours.

It's been a fair experience. I had no problems with submitting claims to them. There is something though that I didn't understand like they would rather fix a product than replace it when it would cost them less to replace the product. But I didn't care as long as it worked.

I'm very satisfied with TotalProtect and I chose them because of the cost. They've helped me out a lot and it's good value for what I receive. I had a hot water heater problem and they came out and replaced it. Recently, I had a problem with my air conditioning and I called them. They set up a time for a gentleman to come out. He called, came out, worked on it, and that's it. It's always been there for me.

I have a good experience with HMS so far. The claims process is fast and easy and I remember when I first called with the problem, it was fairly quick and efficient. The representative took some information down and told me about the company who is going to do the service. They scheduled the appointment right then and there and it was taken care of the day they came out and did the appointment. The technician was also wonderful. I would recommend them.

It’s been excellent with TotalProtect. I just had that issue with my master toilet when it wouldn't fill up. The technician was here right when he said he was gonna be. In fact, he was a little early. It took him longer to get the okay from TotalProtect than it did to put it in. I would recommend them.

I filed a claim when at the middle of the night and our furnace died. I called and someone answered and immediately took my claim information and gave me a number to call the next morning when I woke up to get service. The contractor I called for a service weren't going be able to get to us for a couple of days. So, I called HMS back and they found another place who was willing to service me that day. And gave me that phone number and I called them and they came out and took care of it.

Hasn't been perfect but near perfect. The technicians have been good, some are better than others, but they've all been professional and knew what they were doing. The claims have been easy and they always follow through and make sure it's been done to our satisfaction.

I’ve called them for two things and they fixed one, but they said I have to call back, which I did, but I haven’t heard nothing. I'm still waiting on them, to see what they were going to do about the rest of it... They told me they have to come back but it's been over 6-8 weeks ago and they haven’t come back yet. I still would recommend HMS Home Warranty because it’s not their fault that this happened and also up until this last one I haven't had any problem. The people that had to come, that’s where the fault is at.

I had another company before and they weren't so good, then I did some running around and looked on the Business Bureau and got TotalProtect. As far as I know, it is just fine. When submitting claims the renters call me and I call TotalProtect and I haven't heard any complaints from the renter. I've recommended them to a number of people.

Whenever I file claims with HMS, I usually call in and use their automated system. Sometimes I will speak with one of the sales representatives and they are always professional and friendly. I’ve had numerous technicians for various things, and it’s all been good. They usually take the time to show me and explain what they’re going to be doing. They’re usually in and out and don’t waste much time. They get the job done.

I've been very satisfied with TotalProtect Home Warranty when submitting claims and in my interactions with their claims representatives. I've only had the one technician that's had to come and so far things have been fine. It was the same repairman who came the first time for my dishwasher. He knew what was going on and he got the part needed. He had it up and running in less than a week. I would recommend them. I do have a question regarding the central air conditioning unit that I have a maintenance agreement with the company. My technician has since gone into business for himself so I'm wondering, if by any chance that I should have problems with it, would I be able to have him come to service my air conditioning?

My experience with HMS Home Warranty has been good so far. I've used them a few times to take care of things that needed to be taken care of and have had no issue with them. They have been quick to respond to my request for service. After the phone, you don't have to go through a lot of "dial this number". You get to a representative right away and you're talking to a live person, which is great. Overall, my experience has been excellent.

HMS was part of our agreement when buying a house and it has been fine so far. We submitted a claim once and they took care of it.

My experience with TotalProtect has been good so far. I’ve liked the repair people who've come out and I think they’ve done a good job. TotalProtect has done what they said they would do, when they would do it and they followed up.

HMS Home Warranty was recommended to us as one of a couple of good choices by our realtor. I went online, checked the coverages of the home warranties he suggested, spoke to those companies' customer service, and I thought HMS was just altogether a better choice for us. The first claim we filed was our most significant, associated with our stove oven, range arrangement, and its gas, and there were some malfunctions with it. HMS sent a vendor out right away. He concluded that it could not be fixed. HMS was very good about explaining to us our options in terms of a replacement versus a credit to get whatever brand we might want that would fit the space. We went with the credit and the same vendor that came out came back out and did the installation. It was very efficient and satisfactory.

I would recommend TotalProtect Home Warranty. I have no problem with them thus far.

HMS was the warranty for the house when we bought it and so far they are very easy to use and have quick response when we submit claims. We've had two claims so far and they've gone flawless. The technicians they've sent have been perfect.

HMS Home Warranty was actually terrific! The whole claim process was very easy, with their excellent claims representative. Even their technicians were very professional and they had great knowledge of what the issues were. I would highly recommend them. I think its the best thing that's ever happened. These guys are positively professional.

They're pretty quick and we've never had any problems as far as getting things either replaced or repaired. The technicians they sent were good, all except for the last time that we had somebody come out for the dryer. I had talked to Total Protect about it and they took care of it.

We called them in February for furnace issue and everything went fine. It was very fast. When the HVAC company that HMS Home Warranty recommended, said they couldn't get here another day, we called back and the HMS representative stayed on the line and found us another one, and made sure that they were going to be out there when they said they were. The technician came and had it fixed in about 30 minutes or so. It was a very, very good experience.

I’ve been with TotalProtect since I got my house and have liked them all ever since. When I submit a claim, they answer my calls and ask the problem. Most of the time, they give me the number or they call while I’m on the phone depending on what it’s about. Or the company calls me and set up a time. Either way, it’ll be no more than the next day or at least two days after I made the claim that the company comes out. They do well on storing the claims and the people they qualify are real good.

My realtor recommended to us HMS Home Warranty and I'm glad to tell that claim submission is very easy and quick - it can be done over the phone and internet. Majority of my interactions with the claims representative has been very professional and very effective. Most of the time, the technicians that came out have been good - they know what they're doing and my problem is taken care of. They are very professional and they deliver. I would certainly recommend them to somebody. I've not really done a whole lot of price shopping on the home warranty providers but I understand based on my experience that HMS really meets what I'm really looking for.

They're very good so I would recommend them.

on 3/19 I made a claim, that my air condition was working properly. I called and spoke with ** and she called 1 st Choice A/C Inc. He called me back within an hour and made an appointment to come out to check my a/c the next day.

HMS is good. It was the warranty on the house when we bought it and they've been pretty good to me over the years. Submitting a claim has been good when I can talk to a real person. If you call on weekends, you get the automated thing so I wait until the week to talk to somebody. The technicians that came were good. Overall, it has been pleasant.

We bought a home and they included HMS with the package. It's a one year warranty which was renewable. We had the washer and dryer that came with the house and the washer broke down about six months ago and we were using our washer which we had in our other home. And then the dryer went out about two months ago. So, I phoned HMS about that and they sent a repairman out right away. He checked it out and said he was going to be able to repair them and it was a hundred dollar deductible, which was fine. We had both the washer and dryer working again.

TotalProtect did an excellent job and would highly recommend them. I have the right air conditioning people coming now, instead of the people that were trying to rip us off.

We have been with Total Protect for years and this is the first time I'm thinking about leaving them. We will be without a refrigerator for 2 WEEKS (or more)!! Our current model has been discontinued and they were unable to find the parts. I got a call that they would be replacing it, she even gave me the replacement model numer (this is 5 days after original call) and would be calling the next morning with the dollar amount. The call we received instead is that they were able to find the parts and would now be repairing it. My husband said "great, can they expidite the parts, we're throwing food out every day". He was told, no, they couldn't do that. I called back and asked for a supervisor, none available (really, 8:00am and they're all on other calls? ) and that I would get a call back by the end of the day. That didn't happen either, so I called them, again and was told, again, what a busy day they were having. Still no supervisor available. This is when I'm told my parts were due at the repair place 8 days out! I pay Total Protect monthly to have peace of mind, no worries with my appliances, what I got was a disgrace. I asked about getting a food credit, they don't do that. My frustratiion is that they would rather spend a week researching parts and another 8 days getting parts to the repair facility instead of getting a working appliance in the customers home quickly. We are a family of 6 who can't afford to throw out that much food.

We bought a house and HMS was something the previous owner set up already with it. Did the claim online and everything went as expected. The technician, in particular, was great.

I had a claim with TotalProtect earlier and it went really smoothly. But in the last one, we had such bad weather and there were so many difficulties, so it was not the fault of anyone, just mother nature, but my furnace went out on the coldest days of the year. It was only like 5 degrees with no heat so I was a little antsy to get it going but at the same time I understood.

The HMS Home Warranty reps were very responsive and polite, and got people out to do the work quickly when I submitted the claim. They pointed me to the right direction on who to call to set up the appointment. The technician was on time. He called me several times throughout the appointment, just to touch base because I wasn't there and to update me on what he was doing. He wasn't able to fix it that day because he had to order a part. So he set up another time, came back as soon as it was available, and cleaned up and left everything the way it was. HMS was also very transparent with the deductible and what it covers - everything was very clear upfront.

Submitting a claim with TotalProtect has been awesome. I've had no complaints at all, the whole experience has been very good and I've been very happy.

So far I've only had one claim with HMS and it was good. Someone contacted me within probably about 4 or 5 hours and gave me a list of vendors. The rep was very professional and then somebody came out here and did the job. I think it took him 2 or 3 days to finish the work but that was it. It was pretty good and everything went smoothly.

The reason I went with TotalProtect is because I previously had some major air conditioning system that went out and it was a major expense for me. Then this home warranty service came about and it looked like a good deal. I'm very happy with them.

My experience with HMS Home Warranty was wonderful. When they couldn't fix my oven, because they couldn't find the cart to put in the thermostat or whatever it was that's wrong with the stove, they said they would have to replace the oven. The ones they replaced it with would be an older model but I was satisfied with the model and they put it in next. I've been in the hospital for the last two weeks or three weeks and haven't been home but it was working fine when I left. It was sometime in the first of February when they put it in, so I had cooked on it for a couple of weeks and everything was fine. The oven worked, the stove worked, everything worked, and it was easy. I'm just happy with HMS Home Warranty. I renewed my contract for HMS Home Warranty again next year.

Their pay is probably higher than most competitive companies but I haven't had any complaints yet. I do appreciate how cooperative everybody is. It's just a really easy service to use and it's comforting to know that it's there. One highlight is when one of my washing machines broke. The technician was able to repair it, but because it was so old, TotalProtect gave me the option to either have it repaired or to give me the cash so that I could go put it towards a new one, which is what I elected to do. I was a little surprised at that option but very pleased about it.

HMS was already the warranty included in the purchase of our home. The quality of the work is fine but there was one time a year ago when I had issues getting a plumber out here. They got a different plumber and everything was fine. They were prompt and responsive regarding this issue. They took care of it. Everything was cool.

Submitting the claim with TotalProtect was easy. They have always done right by me. Their technicians did good work.

When I bought my property, HMS Home Warranty sent me an information packet in the mail. Because I was a first-time home buyer, I didn't know of any home warranty and it was the first one that came up through the agency that I went through so I went with HMS.

I had no problems at all when filing a claim with TotalProtect and interacting with their representatives. As a matter of fact, I told my brother to get them and he has it now. The only problem I’ve seen was sometimes they don’t want to send back a technician that knows your house and knows about your appliances, but instead they send a stranger.

My realtor first told me about HMS, and I found out that they actually have a very good reputation. Now that we've got it, I find the service is very good really. Every time I submit a claim, I have a fast answer and they always fix my problems. Their people are very good. It's a great experience actually and I'm advising all of my colleagues and friends to go to HMS.

I'm very happy with TotalProtect. I had it before then stopped using it when I changed my mortgage company and had some financial issues. As soon as I got right back on my feet, I took them right back up again. Their service is very prompt. If I did have any issues, their customer service representative is very helpful in helping me resolve them. I've even recommended TotalProtect to a couple of friends of mine.

I first heard about HMS Home Warranty when I bought a condo. The seller had paid for the first year so I kept it up after that. I chose to stay with them because anytime I had problems that first year, everything was done quickly and I had good service through them. I call the automated line and they give me the name and number of the place and if for some reason they aren’t available in a decent amount of time, I call customer service and they always give someone else to take care of my issue. The technicians that came to service my appliance have always been nice and knowledgeable. The quality of work has been good. I am confident that the work was completed properly. Over-all, I would recommend HMS Home Warranty.

I got TotalProtect Home Warranty from my mortgage company. Submitting a claim was no problem. I call in, they call me back and set up a time, and get it fixed. It's good. The claim representative was courteous and helped me quite a bit. The technician who came to service my appliance is a very nice guy. I know it sounds weird but they're all good. They were very helpful and nice.

I'm a real estate agent and I've used HMS Home Warranty for years back from when I first started about 20 years ago. I've noticed that it's very simple and everything gets taken care of pretty easily when you submit a claim. Every technician that I have used has been good and professional and everything's been taken care of. Good customer service!

I've had TotalProtect for several years. Everything goes well with submitting claims, and the contractors that come out are fine. I would recommend them.

I've only used HMS Home Warranty once and it seemed to work out all right. I'm quite happy with my experience with them.

I've not always been happy with the contractor or whoever was chosen to be sent out to do the repair work. We've had a plumber that came out to do some regular work and I believe he caused other problems and that ended up ultimately in replacing the hot water heater or whatever the equipment was that it was servicing. I informed TotalProtect of this and what they said was that they would come and enter my comments in their notes, in the file or in our profile.

One of our friends recommended TotalProtect to us years ago and we've had it ever since. We've been nothing but happy with them. We have had a couple of different occurrences. When we lost our air conditioning this summer, they had someone right away. We've never had to wait too terribly long. We did have a couple of little hiccups but those got handled. We wouldn't go with anybody else.

The home that I purchased came with an HMS Home Warranty. I was able to submit my claim online and they supplied me with the person I should contact to come and take a look at the problem, and those companies were terrific and the folks that came out were very responsive and did everything to my specifications. Technically there wasn't anything wrong, but they checked the system in an orderly fashion. They answered all my questions and they were very helpful in giving me some extra insights into how to keep my appliances running smoothly. I was very pleased with my experience with HMS. They're very responsive to us customers and they want us to have a good experience, so I definitely am going to recommend them to folks that I meet.

The last claim was not very good. TotalProtect Home Warranty did the appointment and got it exactly on the schedule, in a timely manner. The company that they scheduled to come out and do the work never called on the date when they were coming out. They’re supposed to call. They hadn't even contacted me one way or the other and it stopped until TotalProtect and myself got on a conference call with them. That way we got an update exactly when they were going to come out and complete the service.

I've been with TotalProtect for several years. Most of my claim submissions have been fine. The technicians come and do what they need to do and they're gone.