Cinch Home Services Reviews

We went with HMS Home Warranty because my mother-in-law said they were a good company. When submitting a claim with them, they're always pretty good, quick, and they get it done. I haven't had any problems. Their reps were professional and did what they were supposed to do. Their technicians have always been really good...The last one was outstanding. I appreciate the service they give because I'm going to leave a company if I don't like their service. I have recommended them.

For the most part, it has gone well though I have had a couple of negative experiences where a claim has been rejected. The first one is with my Bosch Dryer. I was charged the full amount and had to pay the repairman because they said it was maintenance. Then the same thing happened also with a different repairperson that they sent who actually found what the initial problem was which was the pump. It was replaced and I haven't had a problem, but I did have to pay out of pocket the first time I called to have it fixed.

I had a different home warranty provider the first two years I had my home and realized that it was a waste of money because all of my appliances had the two-year warranty. So when my bank payment came with something from TotalProtect, it reminded me that I didn't have a home warranty so I got it.

HMS Home Warranty has been good to us every time. We have used them a few times but it's been simple and easy. Everybody is always really friendly when we call and it's really quick. We never have to wait around. I can't ask for a better experience.

The claims representatives of TotalProtect are fantastic. They're really concerned about our needs and make sure that we are taken care of with the local contractors. The technicians they send out are all nice and timely. If the unit is not repaired, it was definitely replaced. The replacements came soon so that we wouldn't be without, which was great. TotalProtect has always been good. I just wish the fee was a little lower, but for what you're getting and what's replaced, I suppose that it's sufficient. I'm pleased with them.

I have been a member for years. I had 2 claims - one for an air conditioner compressor and one for the refrigerator, and I've had no problems. I just grab the book and call the number and talk to somebody and within a day or two, they’ll have someone out here to look at it. I’d give him $75, to advance, and they come and make the appraisal and so forth and see what needs to be done and then they call back and the arrangements are made to take care of the situation. The technicians I've had to come out before are ones from areas who are very experienced with whatever I'm dealing with. Like for the refrigerator, Sears came out. I generally tell people about TotalProtect when I have the opportunity because I think it’s a pretty good deal. I appreciate the company.

The previous owner of the house had HMS Home Warranty, so we were familiar with their policy. Everything went well with them. No problems. Interactions with their representative were very helpful. The last technician that came to service our appliance was very good.

Total Protect came to fix the shower (it was leaking) - they had to come back and redo it and it's working now so I'm satisfied with their service.

When I bought this house the previous owner had TotalProtect and it was in a contract, so I kept it and that's been ten years. I haven't had any problem settling the claims. They've all been really nice and the technicians they sent out have been great.

I was satisfied with the whole deal. Submitting claims was awesome and the technicians came right out the next day. They were very professional, friendly and knowledgeable who got it done in a timely manner.

I've never had an issue submitting claims with TotalProtect. It's always gone very smoothly. The technicians have been fine as well as the quality of their work. However. the promise of having my appliance was an issue the last time.

I appreciated the fact that they sent out the part that was needed for our repair ahead of time so that when the guy got here, he was able to do the work without having to come back. A positive experience with HMS!

In my experience with TotalProtect, people have been assigned to do the service and that service was good. The problem is the communication and getting the technician. There were times TotalProtect had no communication at all with me where sometimes an appointment is cancelled without me knowing. But overall, I'm happy with TotalProtect.

Things worked out pretty well with TotalProtect and the people they have were very professional.

HMS representatives are always very nice when I submit my claims but I have different experiences with the technicians that come out. The person that does the furnace is fine, I have not had any problem with him. So far they're the only ones I've called; I'm fixing our electric. But when I called about plumbing and the guy came out. He checked it and he said it was the vent and it was going to be thousands of dollars. I gave him $100 for coming out. They told me they gave free estimates and I wasn't to pay anything at all. I kept calling them but they never would answer. Then they answered and I told them I need to have this done.

TotalProtect has always been excellent. I've usually dealt with them over the phone and they've always been very good and responsive in the claims process. There was this one time when the technicians thought that TotalProtect wouldn't pay a claim. I was confident they will and when the technician called back 20 minutes later, he confirmed that indeed TotalProtect would cover it. I thought the tech must do a lot of warranty work for various warranty companies to have to think that. But TotalProtect's very good. I wonder if some of the other warranty services aren't nearly as good.

My realtor was the one who wanted to go with HMS Home Warranty because she wanted me to have a really good home warranty. HMS has been easy to work with. The last time I called them, it ended up being my thermostat when I run my heater. It was cold out. It was after hours, and I called. The claims representative was very nice. She put me in touch with the contractor. She made the phone calls for me and told me I would hear back from that person within thirty minutes. Well, I didn't. So I called back and told HMS what was going on, and they gave me the phone number to call the place directly myself.

This is my first time having this problem with TotalProtect. Before, everything that we had done was covered. But now, we're having a problem with the reimbursement of the $830 we paid out of pocket to get the plumbing service done. We are expecting to get the money back to the exact dollar amount based on what they said they would cover. I'm very upset right now and don't know how to handle it. I've been calling them trying to find out what's going on; we have sent them invoices...what else do they need?

TotalProtect have always worked things out for me even if it takes me a couple of calls. I have had some issues with some of the service staff which they have on their list but I never have any problem with TotalProtect straightening the problem out or taking care of anything for me.

I would recommend HMS Home Warranty to a friend.

I've generally dealt with TotalProtect over the phone and so far haven't had problems with them. There was just this one technician that kept ordering the small part for my refrigerator when what he needed was actually the big part. I think he was just trying to get it a little cheaper. Well in the end, he got the fridge working so it's fine.

Throughout the years I only had one experience where TotalProtect had set up Sears to come out and work on the refrigerator, and I had my mother here waiting for them because I had to work and they never showed up. When I called about it, the technician told TotalProtect that they did show up and no one was here, but my mother was here all day. I just had somebody fix it locally and it was actually a cheap repair, so it was cheaper than probably my deductible would have been. But other than that, submission of claims goes pretty smooth and I've never really had any problems with them. I usually call them because I'd rather talk to a person and they've always taken the information.

Part of the package when I purchased my house was HMS Home Warranty. They’ve been great. Everybody I’ve dealt with has been very helpful and issues were resolved in a timely fashion. I have recommended them to a couple of other friends I know who are in the process of purchasing a house.

I was a little frustrated that TotalProtect wouldn't authorize a check on our air conditioning system. We will have to wait if it leaks again then they'll do it next time. We had this problem before. It leaked last year and they sent out a person and they filled it up but it just happened again. I want to get it fixed and so if there's a process for fixing that and an assurance that there's a leak or not then I would hope that they would authorize it. If it happens again then I may ditch them because they don't fulfill their coverage. Let's see what happens...

on 3/13/2015 I called in a claim for my stove, washer and dryer (stove bottom coil was not heating, washer was not wanting to Juvenate , and dryer was making noise but drying as it should) I was told, I would pay a one time deductible of $85 for all service for the claim, witch included all 3 appliances. The tec for the washer and dryer came first and took my deductible and proceeded to check out my washer, he then came upstairs and told me he needed to order parts, that wouldn't be in till Thursday (6 days after i called the claim in), so he left my washer, with wires hanging out/front pannel off all those days! He also told me, that my dryer needed barrings and there was rust on upper and lower panel of dryer (the rust is cosmetic and though i'm a woman, know it does't effect the dryer doing it's job) but tec said parts to fix all issues would cost more than a new one (ended up refusing to fix dryer, when requested to go ahead and fix what was covered )

TotalProtect was good. However, my mortgage company changed ownership and when they changed it, they didn't put the protection on my new mortgage so it had gotten dropped. I didn't know anything about it and it wasn't TotalProtect's problem. But they were kind enough to get me over to someone that I needed to talk to and I got it picked back up. It was while I was having a problem with my furnace so they helped me out well. So I have no issues with TotalProtect whatsoever. I would definitely recommend them to somebody.

The customer service people have been very helpful. I've even called them at like 6:00 in the morning and I have no problems with them, customer service has been excellent. Very, very, very satisfied and we have had multiple claims in just a short amount of time. All of their technicians were good except one. We had a heating problem and the first person on the choice for them to call wasn't available, so they sent Wissels, which I think we had to get down to the person on the list and these people were so bad. After three times, they still could not diagnose the problem. So in a period of ten days, we had no heat for three of those days. So then finally, I called again on the fourth time and I said, "Three strikes, you're out. I want someone else."

I've had great experiences with TotalProtect. They've always made the claims very quickly and easily, and always made sure I knew who they were contacting to protect our home and even followed up to see that they did come. We had a wonderful technician here 2 weeks ago for our refrigerator. He couldn't fix it because it was something else within the refrigerator which is not covered but he still told us exactly what to do to get it fixed. He still did an amazing job and I was pleased with that.

We've submitted our claims over the phone and I never had a problem with them - excellent. Their techs are all very professional. It's always been good.

HMS could be a little bit more forthcoming. Our last claim for our stove was a battle. Nobody could tell me anything. They couldn't tell me where my stove was or if I was going to get one. I was without a stove for almost six weeks. I was told they tried to find a stove or parts of the stove and for four or five weeks, that gets a little irritating. But once I finally got a hold of a supervisor, I actually got truthful answers and the process went pretty smooth, fast and sweet. I had no issues, no problems. Everything was great.

I have called TotalProtect a number of times on the phone and they have responded pretty quickly and they have always gotten a service out within a day. No issues with the techs they sent out. They've all been good.

I've had TotalProtect home warranty for more than seven years. I think getting it was a good move for me, and it was very handy when I had to use it. The first time I needed a claim, I forgot I had the warranty; I had called Angie's List and they were quoting me over $1000 to fix my heater. While the guy was up in my attic, I remembered that I had this policy. So I told the guy I couldn't use them because I called and got a claim number while he was in the attic. When he came down and tried to tell me I needed $1000 worth of work, I said, "Darling, I can't use you."

It was the first time I used HMS and it was good. They came out the very next day after I submitted the claim but it wasn't something they could fix. It had to do with Piedmont Gas, who's the one that was going to have to fix whatever is wrong.

On 1-14-15 I heard my a/c compressor trying to run with a/c turned off. I immediately call a local company to come out and he disconnected the compressor. This was done under "acting reasonable " to stop any further damage. I then call the warranty company and explain what and why I did this. They had me to call one of "their" companies. He checked and said the compressor was bad and needed to be replaced. After a month and a half of emails and phone calls they said it was denied before it had been worked on and modified - which it had not - only disconnected to prevent further damage. According to the person I spoke with who claim she was over all the home warranties I should have let it do the damage and not disconnected it. Which if I had I would have to pay for a complete a/c system instead of just the compressor since they will not pay for anything. It seams for certain their policy is deny-deny-deny until the customer gets tired and goes away. This is their no-customer service for a policy holder of the last 5 years. I guess that they taught me a lesson about trusting a home warranty company. You give them all your money and you get nothing in return....I advise people to watch them.

I was with another home warranty provider when I decided to move to TotalProtect. I thought if TotalProtect was being endorsed by Regions Bank, then they were probably reputable. And they certainly are! TotalProtect did the exceptional on anything you can ask for. The first claim I had took a long time to get the part but this may have been just a vendor issue and not TotalProtect's problem because TotalProtect made the referral right away. The second claim for my heat was okay and the vendor that I used last time was really wonderful.

Everybody’s always been very upfront and helpful and provided good information. The last few technicians that have been here and helped me out were very informative and laid out what was going on and any options that I had regarding any service and what will be the best route to go, even if it wasn’t with them.

The last claim was okay but the time before that was not. We've had a couple of minor problems with our furnace and air conditioner. We would rather use our people but TotalProtect won't let us do that. This contractor doesn't like to work with insurance companies but my husband got it cleared with TotalProtect and cleared with the HVAC people and then when there came a time something came up, TotalProtect would not honor what they had said earlier...

We have no issues with HMS Home Warranty. They sent people to fix our furnace and they were great.

We've had TotalProtect home warranty for years, since we bought this house. Submitting claims with them using the online process is really easy. There's been a couple of times I've had to call customer service to get assistance but most of the time I've been able to do everything online. They provide me with the contact information and it's really simple. We've had some pretty good technicians that have come to our home...We've had some okay ones. The quality of work they performed is pretty good. This last one -- he really did a pretty good job with the last claim we had. The problem was that two or three times I've had to call him back to make a change or do something else.

I decided to go with HMS when it was offered even though I knew there were different groups out there since some friends of mine who have also recently bought property said they were good to go with. In the beginning, it was sometimes tedious to go through all their phone prompts just to be able to talk to somebody. Everybody who came here to address the claims have been very professional and polite - they were in and out with no problems. The plumbers who came to do the hot water tank last time even cleaned up their mess and took the bad hot water tank with them. Overall, HMS is okay and easy to deal with.

We've had home warranty companies before where people looked so bad when they arrive at the front door that you don't even want them to come in. We've had other companies where they arrived in marked vehicles with uniforms on and did everything great, and then just one day the company decides to shut the door. So we've had various experiences with the home warranty companies out here. That's why I go through the mortgage company or my bank for their recommendation. When the home warranty company we had before decided to get out of its agreement with AAA, the rates went way up so I said "the heck with that" and called my mortgage companies and the banks. One of them recommended TotalProtect to us.

The company is always on point. Three weeks ago, my thermostat broke. I called a plumber and he was very accommodating even though it was snowing that day and he had to finish other jobs. He also saw that my furnace needs cleaning so he offered to clean it the following Monday, which is covered by TotalProtect. I also encountered a problem on Sunday when I had a busted pipe above my computer. I called him again and he sent me another plumber within the hour and fixed my problem. A lot of people envy me because of TotalProtect. I may spend $400 to $500 a year but at the end of the day, one or two calls that I make pays itself. It’s more about having that protection that somebody is going to come and help me. That to me is priceless.

We enjoy very much having HMS Home Warranty as a company we can rely on. I’m 65 and don’t get around like I used to. I could still work but I have trouble crawling around under a sink. For the money we pay, it’s great to say, “Hey, here’s $100. Come fix it guys!” They either fix it or replace it and I have had no problem. The last claim was when we had some dryer problem and they put a small vent pipe in. Everybody’s great and my wife even said we need to keep HMS even if we move back to Florida.

I don’t find any difficulty at all in submitting claim with TotalProtect. The representatives are friendly and knowledgeable. All of the technicians pretty much know what they’re doing although they were some cases when I didn’t get answers to couple of questions but basically I’m satisfied with it.

As a realtor, I use HMS and recommend them to our buyers and sellers. I've never had a problem except for one time this winter. I filed a claim online and the problem with doing it online is that I wasn't sure if it was covered or not. It was only after I called and waited awhile that I found out that my claim was not covered. They really need to make sure they tell people whether a claim is covered rather than having a repair person come and people paying the $100 deductible. This is the only issue we've ever had with them.

Called for electrical repair -- denied, said was not covered. Called for plumbing repair -- denied, said was not covered. Called for garage door opener repair due to bad remote control -- denied, said was not covered. Called for microwave repair (sparking and flashing and popping sounds) -- denied, said was not covered. Each time service tech charged a $75 service call for nothing.

I got TotalProtect for my appliances and things that needed repair around the home. I just gave it a try and see what happens. Fortunately, all of my experiences in filing claims were good. Their claims reps are knowledgeable, courteous and accurate. I was also glad the technicians sent out knew what they were doing and took care of whatever the problem was. And after they look, they could tell me if they could fix it and advise me on what to do. I had an electrician told me they had some inaccurate wiring in the house and so he prepared it for me so it was good experience. After each repair, all worked and are still working... except for one of my air condition. It had been repaired a couple of times, but there was a time it couldn't be repaired so I had to get a new one, and TotalProtect helped me get a new one.

The automated feature they have on their website makes submitting the claim a lot easier. At first I was surprised by the technician that came out from the company because of how young he was. It didn’t take long though while I was talking with him that I find out he was very personable, very professional, and definitely knowledgeable on what he was doing. But I was a little bit disappointed in how much they charged for what they referred to as additional labor to match up the furnace with the existing gas work and also the electrical and the gas piping. I would have thought those would have been part of any installation. But overall I was glad that they actually covered the cost of the furnace that was replaced.

Technicians were very nice and informative. If you had any question they will let you know exactly what you needed to know. One of them even let me know beforehand some stuff that I didn’t know.

HMS Home Warranty was part of our purchase agreement as per my realtor's recommendation. Doing claims was fairly easy. Once connected to a customer service person, they were able to set the repair schedule up very quickly. The technicians sent were professional and got the work done. There was an issue, however, in getting a needed part but it was good they communicated with me what was happening. I was happy with their work in the end.

The thing I don't like when submitting a claim from TotalProtect is when I get the recording and I have to call a company myself. I like for the customer service to call the company for me. And I do wish that they could offer troubleshooting when you call. But the technician was always pleasant. It was only one time I had a bad experience and it was a few years ago but otherwise it's been all positive.

When we bought our house, the realtor recommended HMS because we said that we wanted a home warranty because all the appliances were kind of older and we didn't know if anything would last. One cold Sunday night, our furnace broke and HMS got us somebody within an hour and a half which was great. The technician was very nice and understanding, and listened to me. She's pretty good.

I figured it was smart to have a warranty on my house since I have warranties on my car and everything else. Since TotalProtect is what my mortgage company have, I decided to get them and so far I've only submitted a claim once. The tech who came out was wonderful. He's knowledgeable, courteous and explained the whole process to me.

When I file claims with HMS, I call them and they give me a number and tell me who to call. The technicians who come to our home have been very polite, nice and wonderful.

My built in microwave stopped working so I call Total Protect. What a huge disappointment! The GE technician who came to my home noted peeling paint and stated it would be best to replace as if he repaired it could blow fuses in my home. I pay the $100 deductible and seconds after the charge goes through the total protect representative, ** , who was very cold, states they will not cover anything because its not a mechanical issue. I was given no other alternatives. This is the total protect whom when I signed up stated they cover everything. I cannot begin to express how disappointing this is to me as a consumer. I look at the pretty brocheure they sent to me telling me how easy it is with them when I am sure there is fine print that makes this all legal. I feel that I was taken advantage of as a consumer and I am going to tell everyone that will listen about my experience.

We used it three times, twice it was covered and once it was not covered. On the one occasion it was not, it was a refrigerator that had a problem with the water dispenser. We were told it wasn’t covered and I’m not sure why that was the case. Anyway the two technicians that came here to service our appliance were both good. Got no complaints with them.

HMS Home Warranty is good. My furnace stopped working so I submitted a claim and they gave me the name of the contractor. I called him to set up an appointment but turns out they couldn't come until the following day. The wind chill was 20 below so I had to get the furnace going. I ended up having to get somebody else to go over just to get the furnace going, which was a maintenance company for the property management people that I use. They came back and told me I needed all these parts for my furnace and then when the HMS guy went over and I showed him what they told me that the furnace needed, he told me I don't need any of those. I'm glad that they told me! I didn't end up throwing parts at the furnace that it didn't need just so this other person could make money.

When the heat pump went out, a cold front was coming in and we were told by one of the representatives when I called in to TotalProtect that it was going to take three or four days for someone to come over. I called back and another girl said, "We're going to find someone in your area that can come today." They have always been very, very, very good. I have recommended them to quite a few people and I've sent them a lot of customers.

My real estate agent told me about HMS Home Warranty when I bought my house. I have submitted three claims and everything has been excellent so far. The first contractor called me back and I've had an outstanding experience with him every time I've dealt with him. I already recommended them to somebody.

Everything went very well. The only problem I had was I called on Wednesday and didn't get anybody out till Monday... Well, actually they scheduled it for Saturday but then I called back on Thursday and said, “Can you get anybody sooner than Saturday?” They said, “Yes, we will have someone on Friday." Well, on Friday they called me and said they couldn’t come out till Monday.

A neighbor of mine had HMS so I got it too. They handled each complaint right away, and the techs sent to my home were great.

I have an old house and older appliances in it so a home warranty made sense and I'm not a rich man. I found it easier to submit a claim to TotalProtect online because they ask a lot of stupid questions on the phone. The technicians they sent out were excellent. I like the fact that they explain everything - what they're doing, what the process is, and what is or is not being replaced and why. They seem to be very thorough and knowledgeable.

HMS Home Warranty was recommended by a realtor. I didn't have any problems when submitting a claim and the reps were nice.

I've never had any trouble filing a claim with TotalProtect. I called, they answered right away and then had to make arrangements. It was done differently in the beginning. Sometimes I had to call the company to set up an appointment. Other times they call and then that company would call me to set up a time. But I've been pleased, I've never had a problem. The only thing was that I didn't realize icemakers weren't covered and I called because of the icemaker one time. I was upset because they didn't say to me, "Oh, that's not covered", I said "it was the icemaker." And then the guy came out, I paid $75 and he said, "You need a new icemaker", and so He is the one that told me, "Well, your icemaker is not covered." Then I went and I looked back to all of the pamphlets and saw that icemakers weren't covered. So I paid $75 and I never got the icemaker replaced.

Pretty good experience with HMS Home Warranty.

I was a first-time home buyer and TotalProtect offered me a good deal. It seemed fair and I know it will be something that I needed because I can't afford to repair everything that breaks in my house. I never had any problems when I make a claim. Everybody is always nice and courteous, knowledgeable and respectful. With my last claim, the technician was not able to fix my heater right away. It was one of the coldest days here in Virginia and I didn't have any heat. I called about the issue and the rep told me the tech will be calling me within 30 minutes but didn't.

I’ve had very good experience with HMS. All of the companies that they have referred me to through their service for the repairs have been very good.

The technician TotalProtect sent was knowledgeable and fixed everything, except for the refrigerator in which he didn't have the part he needed. So it took almost another week before they put it in. Nevertheless, the refrigerator has been working fine since then. One observation though is that TotalProtect doesn't have enough contractors and vendors that work with them. Even if they're very willing to send someone out, it's going to take like a week or two before they come out.

We decided that a home warranty would be a good thing to have because things can go bad or breakdown. Since we're on fixed income, we figured it's a lot easier to come up with $75 than a thousand dollars or more to fix something. I've called to file a claim a few times, and usually a contractor would be out here within a day or so. I've never had a problem with the reps, but I wasn't too happy with the last technician who came out. He acted like he really didn't want to be here and he didn't want to deal with us, and kept complaining about the kind of air conditioner I had. He fixed it, but I didn't like his attitude. I've been completely happy and pleased with TotalProtect, nonetheless. I've already recommended them to a couple of people.

I submitted a claim to HMS and they sent someone out within three days but I still have some problems with the heater, it's still blowing cold air. The technicians were okay, though.

We've always had a good experience with TotalProtect and the last one was having our furnace serviced. The only time that it wasn't good was this time it took two guys to come out. The first guy did not spend enough time to really diagnose the problem because it was working while he was there. And within a matter of about a week, it stopped working again. When the second guy came out, he was able to diagnose the furnace and replace the part and it's been going well ever since. We haven't had any problem with the service. It's been timely and I've referred TotalProtect to several different people and will continue to do so until I become dissatisfied. Even with this last incident with our furnace going out, it was during the time when it was quite cold but they had somebody out within 24 hours and that was reasonable.

TotalProtect has been my home warranty provider for about six years prior to moving to South Carolina. I renewed with them for a property we are renting because we're not in close proximity to it so I wanted a reliable company. It's been excellent. They answer claims quickly. The technicians who came to service called prior to coming over. Since they were working on the rental property, I didn't actually see them but they explained the situation, what was going on and if ever I needed pictures for insurance purposes. They were very fast in getting it back and the actual proof for the work to be done. All of them has been nothing less than professional. I'm very happy with TotalProtect and the service providers that they use.

I've only had one really bad experience which was recently, a company was called to repair my refrigerator and the person never showed up, then I had to call HMS to get an exception to have someone outside of their contractors to come in and fix the problem. I think HMS need to screen their contractors a little bit better. When you have one person, one company like that that will tell you that they're coming and they never show up, that's a problem. I also believe that same person had actually ordered parts and hadn't even come to my house to diagnose the problem.

I'm very pleased with TotalProtect because I called and in a short period of time I had the contractor come in and take care of the problems that I've had. This person was knowledgeable and also let me know what needed to be done. I would recommend them.

They were very prompt in taking care of the problem. They were very courteous, very professional, and all the repairs were taken care of.

The provider stood me up, the next provider couldn't understand the address, the next one didn't service the area.

They get things done very quickly. A couple years ago my I had them fix a heat pump and this year the gas fire furnace. They also replaced our pressurized hot water heater this year. They've had people in and replaced a part of my KitchenAid microwave as well. The technicians sent out were great and do as good as anybody could do at this kind of stuff. Everything TotalProtect has done has been really heads-up and on top of everything.

We've been using TotalProtect for years. The past two claims we've had with them have been excellent. Prior to that, I would have cancelled them in a heartbeat because they weren't what they said it was supposed to be. I wasn't happy at all. But the past two times, they've been really good and did what they said they would do.

I recently had to submit a claim to HMS for my gas stove. They gave me the name of a contractor to call and when I called that contractor, he didn't even do work in this area. I had to call them back and they gave me a name and another contractor which came the next day and everything was fine. The reps I've talked to were very courteous - no problems at all.

The house that we bought had HMS applied on it and we're pleased with it. They have my recommendation.

I called TotalProtect to submit a claim regarding my furnace, and it was an easy process. The technicians they sent out did a really good job, which wasn't an easy job. My furnace was around 23 years old. They tore it apart then cut it into pieces to get it out. They worked real fast and clean. I'm also impressed that they cleaned up as well by the time that they're done and set everything up. It was cleaner when they left than it was when they got there.

We've had HMS for a good while. I was a mortgage loan officer out in California and I did some research on the insurance policies and I heard about HMS then. I was already convinced that we will need to get HMS. They've usually been really good since. The only problem that we've had is we're in a small town of Arkansas and a lot of times there's no contractor that can get here really quickly but other than that, we don't have a complaint. They've also all been positive. Once they get here, we haven't had any problems.

I talked to one of their reps over the phone and they were pretty nice people. They explained everything and it worked out well. They did a good job.

When we submitted a claim with HMS, their reps were courteous. This last time we did, the people that they had come out just made a mess with the house, but they were nice and got things done quickly. Sometimes they can't be as quick as you want but I think it was within reason so I would still recommend having them.

Things have been quite wonderful with TotalProtect. Their response to every filed claim is very good, quick, and professional. I was very impressed. However I had one issue with the garbage disposal claim. I wasn't too pleased because they didn't replace the silver ring in the sink. They had put a brand new disposer and they left the old ring chocked even though it comes with a ring in the box. They said "Oh, that's not broken so we didn't fix that." We actually need to get another contract with them for another house that we need to get insured. I would highly recommend TotalProtect.

HMS have good claims service that's 24/7. Their representatives were professional and they sent out good service persons except for the plumbing. I didn't get solution with my plumbing. I still have issues with that. They say part of the problem is some of the tank's not covered with the policy. I wish I could have got everything that I needed.

The claims representative from the last claim that I put in was great. I didn’t too much know what was going on and she told me so that was very helpful. The repairmen were great also. They explained the problem to me and when the problem wasn’t totally fixed the first time they came, I called and told them that the problem was still going on and they came right back within a hour. I would recommend TotalProtect to people that I know that’s looking for home warranty.

The first company that HMS called which was the number one (I felt they offered the best service) never returned. I called that evening and had to wait two hours before I could call HMS back where they then contacted another company that responded immediately and sent somebody out that evening. That made the experience positive.

Every time I called them up they took care of the problem. We give the information and they come out as soon as they get somebody to come out here. Sometimes it would take a couple of days when the heater was out and we’re a little bit cold but you can’t expect miracles in situations like that. I work with people all my life and I know you just don’t snap your fingers and it happens. It’s not Christmas every day in a year. So everything considered, I'm very satisfied with HMS.

I've been with TotalProtect for a long time. I think I discovered them through Bank of America who had my mortgage. It was convenient for me to pay my bills through the bank and it was being received that way with the payment, and I needed some protection for the home so I had to go with TotalProtect because it was reason enough for me to pay them the monthly amount and it was also attached to my mortgage payment at the time.

HMS is a must-have for homeowners. It has a fairly easy claim process. You just call it in and tell them what the issue is. They ask for the model of the appliance and if there's any appliance that I want to get checked out, and pretty much put it in. What I only don't like about the process is that sometimes if I have to call myself the company that they are grouped with to come out and do the service. They don't always call back so that process can sometimes take too long. If I have a warranty, I shouldn't have to call after I call in to make sure that I can get the warranty service performed on whatever is broken in the house. The process should be the same every time I have to call in and hey should do the rest of the footwork.

The mortgage company offered TotalProtect to us. I called in a claim, told them what I needed and they gave me a phone number. I called a local number and set up the appointment. Within six hours they were here and solved the problem. I just showed them where it was and told them what the problem was and they said, "Thank you very much", fixed it and told us what was going on and what happened. I wrote them a check for the amount that wheeled on it which was less than what the deductible was because they said they didn't meet that deductible and they went. They were in and out very, very briefly and were very clean, good, professional and polite. It was outstanding!

Our realtor suggested HMS. We've been very satisfied with them. We typically get a quick response to our claims. Their people have always been helpful, gotten back to us when they said they would and followed through. Also, the work done by the technicians has always been very satisfactory. We haven't had any problem getting appliances in our home replaced. We haven't had to haggle with anybody. It’s always been an easy process. It’s just paid off for us. However, HMS raised their price about a year ago and it went up substantially at the time, so I was a little disappointed. I understand that prices go up, but it was around 33% increase so it was a big jump at one time. But other than that, HMS has been very useful for us and we have recommended them.

HMS has a very straightforward process in terms of submitting claims. My husband got online and submitted the claim and then got the recommendation for the service provider to come out. We were very pleased with our service provider. It was Hers and His Plumbing that came out and they were great. Very quick turnaround on getting the situation checked out and fixed.

First time I called to file a claim, I got on the internet and everything went professional, so I'm satisfied completely with TotalProtect. The last technician that came here called and said he will be a little bit late but he was only about 10 to 15 minutes late so it was no problem, and then he came in and I said what I wanted him to do and he checked it out. I was up there with him and he told me what he was doing and so forth. I went in the house and every time he needed something, he said "I need to do this right here", and so everything went smoothly. It was pretty good. They had to come back a second time, but that was understandable and they took care of the situation right on the spot. When they finished, there was no debris or anything left around. They cleaned up everything.

I talked to a couple of close friends who saw the value in getting a home insurance for appliance. I started looking into that and then I followed up a couple of companies that saw some reviews, narrowed it down to two or three companies and picked HMS. So far it has been great when submitting claims. Their representatives are fantastic. They keep me up to date on what's going on and are very open to my suggestions. Most of the contractors that come out are polite. There was one that I had problem with but as long as the work was done in time, that was okay. I have recommended it to my daughter and my friends and they have bought the service.

TotalProtect had lower deductible and they have this yearly maintenance wherein they send people out four times a year to check up on the appliances. The representatives I've talked to when submitting a claim were really good, quick, and professional. The technicians they sent out have all been absolutely excellent. The entire experience has been great.

I'm a realtor and I found HMS to be very good. I have tried other companies but I really feel that their follow-up is exceptional - they keep after it, make sure everything is done and that I'm covered. The only problem I had is that HMS doesn't cover faucet repair. I had a leak underneath the sink so the technician came out and found that it was the faucet that was leaking. But since it isn't covered, everything stopped. I felt it was ridiculous since he was already there and it could have been done in an hour. Plus once he started working on it, the pipe system literally fell apart because evidently the faucet had deteriorated. Now there's no water in that room unless I do something else to clear the problem and I'm finding this situation really difficult. It feels like a silly thing for the faucet not to be covered so I hope they add that in. However, I'd still recommend HMS to people.

I got TotalProtect through the mortgage and have it for five years now. I used to have furnace problem and they got here the next morning. The claims representatives are good, and they call people around here and make an appointment for you. The techs knew what they were doing. I've never had a problem with them so far. They are friendly and courteous.

My realtor recommended HMS so we have them as our home warranty provider. One of their contractors, Baptist Heating and Cooling, was very good and they came out about three times already. However the last guy who came out for the water heater spent most of his time on his cell phone. I really didn't get to talk much with him, and he made a mess in my kitchen and I wasn't happy with that. When he came into the kitchen and did the faucet, crap squirted everywhere which I had to clean up. When I mentioned something about the water pressure being better in the bathroom, he kind of eluded to the fact ─ that it was probably my imagination. He was a nice guy but I would not want him to come back.

I had a wonderful experience with TotalProtect. The person whom I submitted the claim was real nice. She took the claim and looked for people nearby to fix the stove right away. The technicians that came to service my appliance were very adequate and fixed everything. They all did a good job.

I'm in the real estate business so other than getting people to sign up for this, I got HMS for my own property. In my personal experience when submitting claims with my house, the first time around they were helpful. It wasn't really their fault particularly but they have certain contractors that they work with, and I have a unique system at my house. It's a boiler that actually heats the water, which in turn deals with my heating system and its several zones.

TotalProtect has good reviews and I like their organization and how they work. It's very easy to submit a claim and their technicians are very professional and efficient. I'm very pleased with them.

All the technicians that HMS sent out have been wonderful. It's been good except that they couldn't find a garage door technician. Everyone I have dealt with have been wonderful.

When I looked at TotalProtect’s plan and what would be covered, I thought it was fair so we purchased it. I filed a claim and the representative and service person were good. The tech was prompt and even came on Sunday to do the work and called me after he finished.

It’s not too hard to submit a claim with HMS but as far as getting them done when you need it done, that’s another issue. The people I’ve been talking to on the phone haven’t been doing what they say they’re supposed to be doing on their side. I had an issue with a furnace, and they couldn’t get anybody to fix it. I had to wait a day on that. I currently have another issue with just a water pipe. I called yesterday to file a claim and the lady who was very nice on the phone said “call back after two hours and I’m putting this on emergency status.” I called back two hours later and the other person that answered the phone said “nope, nothing’s been done on this. Nothing went to dispatch. There was no emergency put on it.” So it was just kind of upsetting that I don’t have the company again coming out until sometime today.

I had an issue with our furnace and HMS sent the same company that they had sent last year to fix a different issue and that was a big deal for us in that respect. These guys were already familiar with the furnace and I already trusted them. They did a great job. Found out exactly what the problem was. Also, HMS scheduled things very, very well. In fact, they came reasonably late in the day since the call was late in the day. And had to order a part, but were here by 11:00 the next day. Couldn't have been a better experience. They were excellent. When we sold our earlier house in November, we included an HMS warranty with that as well.

I've been covered by TotalProtect for maybe eight years and the experience has been great. Their claims representatives have all been good. I notice lately that they've been more automated than in the past but any interaction has always been really good. I've had a couple of things that they've done so I've had two different technicians that have all been so professional - very honest, and straightforward. The last one was better than any of the rest. We were expecting a really big problem with our unit, and he came, looked, and said there was just the cable that wasn't connected the last time, the way it was set up. He connected it and the only thing we had to pay was for the deductible. He was courteous, and seemed very knowledgeable. Since then, things have been running just perfect.

Originally, I had a different provider and wasn't happy with them. HMS was recommended by my realtor so I went with them. The claims process was very easy and fast - all automated. The technician was very good and kept me informed of everything they were doing. They also went out of their way to double check to make sure everything was working correctly.

The previous owner of the house got the HMS Home Warranty insurance for me. Submitting claim is easy and convenient. The representatives have been good and the technicians they sent have also been great. I'm recommending them!

A long time back, Huntington Bank of America advised us to buy TotalProtect Home Warranty. First, the claims representatives were as expected. They have courteous and knowledgeable technicians. I’m a satisfied customer and we are happy with it.

I had a claim with HMS recently...that was my first claim with them. They followed up right away. They had to do a call-back but didn't call me back for maybe four days. We had no heat in the house and I was very stressed out, and thought they should have followed up to call me back. They never called me back at all to let me know that they had approved the claim. The heating company was the one that called me back. But HMS did pay for having the repair done. The contractor, A and E Heating, was excellent. He treated me like I was a member of his family.

A couple of my cousins took home insurance from HMS so based on their recommendation I took them as well. As soon as I submitted a claim online I got a call from them. They came over to my home and asked what was the problem. I explained it to them. Then they bought the parts to the replacement and everything is done in time.

I'm very happy and satisfied. Their claims representatives and technicians were nice, knowledgeable, and courteous. When they said that they were going to go back to follow up or to bring whatever they needed, they did it.

HMS Home Warranty is pretty nice. I called and they told me that the Sears man would come out. The guy was great. He came in the late afternoon and found that he needed a part that he did not have. He said, "I'll go back if you're going to be here." I said, "Yes." He said he will be back around 5:30. I thought he was going out of his way because it was just an ice-maker that needed to be repaired. I told him, "No big deal, I can wait a little more if you want. It hasn't worked in quite a while and we've got another one in the basement." He went off to get the part, came back, and put it together. He asked if there's anything else. I said, "There's a thing downstairs. It's not working quite right. It's not under warranty." He said, "Let me look at it," and he fixed it right up and he didn't charge anything for that.

I have the cross-country warranty in my appliances and the house appliance, and haven't experienced any problems with their employees. The tech comes to the house, I tell him what's the problem, he fixes, I give $75 for payment, and he leaves. He's knowledgeable and respectful, and showed me all the credentials. I'm happy with the service I have in the contract and I intend to keep it.

My overall experience with HMS was good. Everything was very fast, very nice and very clean.

I've had HMS for several years and I have no problem. They take care of everything and get the men down here quickly, and I've been satisfied with all the contractors they've sent so far. They give good and quick service and it's worth the money.

TotalProtect was heaven-sent. When I built my home down here in Alabama, I took it out through Regions Bank and they sent a TotalProtect flyer in with their literature. Regions Bank said, "Well, your house is 17 years old now. You want to have some insurance on it." I said, "Well, I’m the mechanic here. I fix everything that breaks, so let me look into it."

HMS policy covered so many different things. It was pretty cool. Everything was impressive -- they were great!

My experience with HMS has been seamless. I didn't encounter any problem and would recommend them.

Submitting a claim is usually automated so it's fast and easy and the technicians are responsive and do a good job. I’m confident in their service and satisfied with my overall experience with them.

Claims with HMS Home Warranty have been processed efficiently and the contractors have done the work and it’s all gone smoothly as planned.

Submitting claims to HMS has always been very helpful and easy to do and I get service right away. Everything's been fine with their contractors. The last guy they sent was very helpful and did exactly what needed to be done at a reasonable amount of time.

It was tremendous. I was completely satisfied with everything that happened with my claim. When I call, it's not like I have to wait for the next day to get any kind of response or to get any type of technician to come out. If I call today, the longest it takes is for me to make a phone call. They'll put me on a three-way call with the company and then they come out and do what they have to do. It's been like that ever since I've had any type of problems. Their techs are all experienced and professional. They take the time, if I have questions, to explain the systems.

It’s really nice having the confidence that my items will be fixed in a timely manner. We've had HMS for years and the technicians they sent to service our appliances were courteous and the quality of their work was good.

I haven't had any problems filing claims with HMS Home Warranty. The technicians they sent out as well as the quality of their work has been pretty good.

I've had good experience with TotalProtect except when my heat was out and they took from Monday to Friday to order a unit. And the tech for the electric service charged me $700. But it has been pleasant dealing with their claims reps and technician, and the quality of work is okay. My favorite people to deal with were A&E, the last one I had out here. They were excellent and jolly.

It was really good with HMS Home Warranty. It was hassle-free. There weren't any extra costs and it was pretty easy experience too. I recommend it to anybody who just bought a house.

I have no complaints with it, and the overall experience has been good. The only thing is that sometimes you have to wait longer to get service. The last time, I had an ice maker go out and it took two weeks for Sears to come out and service it. In other words, that just seemed a little long. But outside of that, it's not any real problem as it turned out because I could go by.

When I first got the home, I did a claim and had to do everything on my own. But I noticed now that the specialist will make the phone call to the company for me and secure an appointment and relay all the necessary information to me. It has taken a turn for the better. The technicians they sent out were excellent -- 100% customer service.

I had a boiler that used to get me crazy and I couldn't find a good person to come fix it, so I decided to get a home warranty. I chose TotalProtect. Submitting a claim to them is easy. Everything is 1-2-3, and I had no problem with their reps. I trust them.

I haven't experienced any problems in submitting claims. The technicians are pretty good and did fine. It was a good experience and we're glad we have HMS.

HMS was very efficient when responding to claims. Their claims representative was always courteous and answered all my questions. The technician answered any questions I had and gave me some advice before leaving. Very good experience with them.

My husband had TotalProtect on his home previously so we chose them because of its cost and services covered under the plan. We had positive interactions with their reps. They were very helpful and connected me to providers that could come out to my home to address the issue. Their techs were professional and courteous, and their quality of work was fine. I’ve referred other people to TotalProtect.

HMS came with our home and so far, I've only submitted one claim. They were excellent both in providing the service and the contractors for the work that we needed done in a timely manner, so I was certainly pleased with it. They made that whole issue hassle free.

Submitting claims with HMS was never a problem. It's just that with the last claim I filed, the repairman started in that day and came back the same day to check everything. He found what the problem was, submitted the information, and we heard from HMS in three days. He called me and that's when I called HMS. But it's probably a glitch in their system and I don't think it's anybody's fault. It's good that we stuck with HMS that the real estate agent recommended when I bought the house.

Their reps were all very good. It was an excellent experience, and would recommend them.

I had no problems with them. The experience has been real good as the contractors they've sent have all been fine. I've recommended HMS numerous times.

Everything went smoothly with HMS and the work was done. There was a little concern about some of the vendors that sometimes they have a hard time getting through to get approval but all went through so that’s all good.

We're in the army and we had a warranty program in our house in Missouri. When I moved to North Carolina, TotalProtect was the company that covered the state. I never have an issue with them. We always get good service. They always send somebody out within 24 hours and it's always pretty much awesome service. I do things online now. I just click a couple of buttons and it sends me an e-mail of who I need to contact. This company is customer service-oriented and we're always connecting with TotalProtect. Seamless and fabulous.

When I bought the house, the people who owned it put HMS warranty on there and so we had one year for the appliances in case anything happened to it. We've been in the house for a year and didn't have any problems with them. I submitted the claims online and it was pretty easy and fast. The contractor sent by HMS was okay. First, they wanted Home Depot and we live too far away. They didn't even consider coming this far. I guess he's the only one that's in our area. We had a run-in with him when we first moved in - I was a little hesitant but everything worked out fine. The work was done in a short period of time because I had somebody call me and say, "It's been two days since you submitted your claim. Have you had it taken care of?" I didn't. So there was somebody there to help me. It was very good.

They've done a really good job. Their technicians were on time and were very courteous.

The price is good and the coverage is good too. Whenever I submit a claim, they get right on it and usually do it while I'm on the phone. They worked very fast and everybody was nice and friendly.

My furnace began making horrible noises (sounds like a train rumbling through our home when the heat kicks in) last week and prior to the noise starting we felt reduced air flow (heat) from the vents.

The leasing agent threw in the HMS policy when I first purchased my home. So far, I've requested services but I haven't submitted any actual reimbursement. I know I was allowed a reimbursement for a service for the furnace the first year. Since I didn't have any issue, you're allowed to have a service call and they would reimburse for that but I did not submit that but was told that they will do so. And three other times, I called in. It was pertaining to actual service repairs and with that, I had to pay a $100 deductible, so there is no claim to submit. I would recommend them.

I was with another warranty company that I became quite dissatisfied with because it got to the point they were trying to deny almost every claim I had. So I left and went with TotalProtect and so far I’m quite happy. I had one small problem and they were able to take care of everything. Everybody was friendly and the work was done. I would definitely recommend TotalProtect Home Warranty. In fact I referred somebody to them last week.

When we purchased the home, HMS Home Warranty was included with one year left. Unfortunately right after we moved in we used the washing machine and it broke so we called HMS to submit a claim. We had a wonderful experience. I appreciate that everybody made it easy for us. Sometimes the representatives are busy but I understand that everywhere is busy if you have more and more customers.

The technicians that I've ever interacted with has all been very professional and very kind, plus the quality of work is excellent. In fact, I recommend TotalProtect to people all the time.

Everything was great. HMS Home Warranty took care of all they needed to do.