Cinch Home Services Reviews

I’ve had TotalProtect for years and never had a problem submitting a claim. Although I can do it online, I’m kind of still old-fashioned and would like to talk to somebody, so I usually call personally and they’ve always been helpful. Technicians have always been great. This last experience, it was freezing cold when my furnace was acting up and I called them that night. They got me connected to the company and they called me the next day, and came right out. I know they probably get a lot of furnace calls around this time of the year, but that didn’t cause any delay in my service.

We've had great experience with TotalProtect. They're always very courteous and nice. We usually get prompt service and the people that they send seem to be very competent. We are very pleased with everything.

HMS Home Warranty takes my claim very quickly and easily. I have a choice to do it either online or by phone. And all of the contracted providers have been very nice and fixed my problems. In general, it's been a really good experience.

I've heard about TotalProtect years ago from a co-worker. It had a better deductible and they covered more appliances than others so I went with them. They had good people too. The customer service rep was really nice; walked me through everything I needed to do. Also, their technicians were very professional. They called me when they were on their way so I didn't have to sit there and wait for hours and when they got here, they didn't drag off the work. I'm happy to note that their work on my recent claim look like it was a way better job than what was done for my sink before.

Submitting the claim was very easy. It was a great experience for me. The stove was installed within 2 days and there’s no problem at all. I've had TotalProtect for years.

They say HMS Home Warranty is supposed to be pretty good so I went with the experts. There was one situation though where they didn't tell me or explain things to me until the technician came out and said, "They should have asked you: Was it inside the home or outside the home?" Because he said it would save him a trip and I wouldn't have to pay $50 for him just to tell me the problem was inside as opposed to outside, because if it was outside, they said they weren't responsible for it. They never asked that question. Everything else has been fine other than that. All the technicians that have been out so far have been actually great. I would say it was a very good job. I felt it was completed properly.

When I submit a claim, no one ever calls me back. I always have to call them. One incident, I was out of hot water for almost two weeks and another week right behind that. Their customer service is terrible. The technicians that came out, though, were excellent. They knew exactly what they were doing. I got hot water and I got heat. So everything is working fine.

I would recommend TotalProtect Home Warranty. I had a problem with my furnace and called TotalProtect. They gave me another number, somebody to call. I called that number. They came out, sized up the problem and took care of the situation. They're reasonably on time and knew what they were doing.

I've had HMS Home Warranty since I bought my house in '96. The owner that sold us the house paid for the first year, and we've just been renewing it every year. The last claim I've submitted was faster than ever. I called and talked to the courteous claims lady rep, and she filled out all the forms to make the claim. Three days later they had a technician from Sears out here who quickly fixed the problem - he was a nice guy who knew what he was doing. I feel like the repair was done well and that it will last. I like it.

I have a recirculating pump on the water heater and they installed against the drywall and the whole house vibrates when it's running. I'm not too happy with the way it was installed. I'm not sure that it was correct. In other words, there's no water in it until there is a back flow, a back flush, but they installed mine hanging down so it stands to reason it's already filled up with water as far as I can see. It looks jerry-rigged to me. Also, I got charged for an expansion tank and I'm checking with the Massachusetts and southern other states that require an expansion tank, they show it pointing up. They set it outside and called a friend of theirs who specialize in selling water tanks.

A technician came over and he was nice and very professional. They helped us out and we didn't have any issues with the claim.

When I bought my house, the seller provided a year of HMS. He bought it for a year for me and I liked HMS so I renewed for the last five years. The kind of businesses they hire are a little sketchy though. The first company they contacted didn't respond in about six hours. So I called HMS back and they got another company. HMS took care of me but the company that they were working with did not. The problem eventually got fixed the next day -- we got through it and it was okay.

Submitting a claim is not hard. You just dial in and either use the automation part of it or you may get a live person. The claims rep has always been professional. Their technicians were excellent. I'm satisfied but I really wish that TotalProtect offers something that covers everything. There are exemptions and that's kind of frustrating. I'd rather pay a little bit more but have a package that covers everything.

I've always been pleased with HMS, from claims submission to the technicians that come to service our appliance. But there's a couple of contractors that I used that I had trouble with. I reported and explained it to HMS and they never came back and we never used them again. I would definitely recommend HMS because I felt like they resolved the issue and it moved on. When I said, "It's not working. It never was resolved regarding this issue," HMS took my feedback and gave me someone else. We've been very happy with the quality of the work that was performed. Everything has been good and fine so I would certainly recommend HMS, especially if you have older appliances or things that need repair. We stuck with HMS because one of the contractors said, "You're going to have some issues with the house later on." So we kept renewing with HMS and it's paid off every year.

I'm happy with TotalProtect 100%. Their people are polite, helpful, and handle all the fighting if there's any fighting. The technicians were excellent. I recommend TotalProtect to other people. I love it.

We've only had the house for four months and have submitted claims with HMS around three times now. The warranty came with the contract when I bought my house, we just kind of inherited it, but because they’re doing a great job when our year’s up we’re thinking about getting it on our own. We’re going to re-up it ourselves to another eight months. That’s how much we liked it. My wife likes it too which is even incredible! It’s been great. In fact I’ve had the contractor I hired to fix the ceiling come back and paint part of my house too just on my own.

It was convenient to get TotalProtect and it came at the right time. The claims representatives were very courteous and able to answer our questions. The technicians also did a great job. It took them a few minutes to fix my washing machine and it's absolutely wonderful. We are very satisfied. We had a problem and they fixed it. Life is good.

It was convenient to go with TotalProtect through my mortgage lender. So far, my experience when submitting a claim has been good. Their customer representatives were courteous and able to answer my questions and the technicians that came to service our appliance were knowledgeable. I'm a satisfied customer.

We've always been satisfied with HMS. We live out on the boondocks so we think it's a good to have Home warranty for service calls. HMS claims representative and technicians were good. We have a service call in that was supposed to come today and he had been here recently to fix it. But he didn’t come out. He was going to order a part before he came out. Other than that, the service and work have been good.

I'm quite pleased with TotalProtect. The last technician that they sent was very professional in his explanation about what caused the problem and what could be done to prevent it, and few little things that I wouldn't have thought of or most of the repairmen wouldn't have given. TotalProtect is efficient and professional for the most part.

On one of my claims to HMS, the process was a little shaky. I had an issue with my heat. The repairman came out to work on it but I had to call back the next day since it was not working. The repairman said I didn’t need to pay so I called and asked the agent for a new claim number and was told I had to pay for another claim. We went back and forth for two days because they say it was a different issue but it wasn’t. Finally, the supervisor called and I was told by the repair guy that I didn’t have to pay again. I think the repairman called HMS to clear things up for me because I haven’t heard anything else about it. It was frustrating but other than that everybody was nice on the phone and I still had a good experience.

I've been with TotalProtect Home Warranty for years. Their service has been great so far. You either call or go through their website to submit a claim, which is a piece of cake. Their people are thorough and professional. The technicians fixed the issues that they've addressed, and I feel good about the quality of the work that they performed. Great service, good responsiveness, and great results. An overall success so far.

I highly recommend HMS for somebody who just purchased a home. It's very convenient to use their service. When I told them the problem, the rep suggested who needs to come out. They came and fixed whatever needs to be fixed. Most of the technicians were knowledgeable. There was just one incident where the technician was trying to quote me a price higher than my copay. I also need to deal with companies with no smoking policies because we smell cigarette smoke off the technician who comes out.

They were nice in dealing with my claim and courteous in answering all my questions. A technician came and fixed my ice maker and quality of work performed was good.

The contractors that HMS preferred to use did not get back with me until a day and a half later when it was below freezing temperatures outside. Since it was an emergency situation, they allowed me to call my own contractor which came out that day and by the next day, it was all fixed. HMS Home Warranty was quick and cooperative but not their contractors.

TotalProtect has been excellent and I’ve always had immediate service. Usually the technicians have been good although on rare occasions, one or two were sloppy in their work. I don’t have to have any call backs and have been very satisfied with it. The only thing that TotalProtect was not able to do was to get itself put on my new mortgage. In the past, I had always paid them monthly premium through my escrow account on my mortgages but for whatever reason, when I refinanced, TotalProtect and the bank couldn’t talk to each other. Not a problem - I put it on my credit card, but I just found that very odd.

HMS came with house that I bought. Submitting the claim is easy as you can do it over the phone or through the automated system. However, the automated system doesn't collect enough information. The refrigerator and washer technicians were friendly, knowledgeable and quick. Both times when I called the service technician either they didn’t fully get the message or didn’t get the details. I had to call back to verify the appointment but the person was very friendly and fixed it quickly.

I hadn't submitted a whole lot of claims. Most of them were just on my heat pump. They replaced my water heater once and it took a while. It was kind of a slow process for me because I was the one without a hot water. But then when I came to do it recently, they came and did my glass door for me, it was very quick. I call, they'll come out and service it, and then I'll pay. I haven't had any really bad experience with TotalProtect. I've even referred them to other people because of the price.

We've had HMS since this house was purchased. When I call to file a claim, I'll get someone to talk to and I won't get a machine, so that's good. Then within the next day, they will arrange someone to come and take care of the repairs for something that is covered. They'll do that within a day or two of our call. They are good.

It's been good so far with TotalProtect and I'm happy with it.

I was with a different warranty company. I asked a guy I was working with which home warranties are the good ones to work with and HMS came on top of the list. One time, I was out of town and my wife was at home. It was cold but the furnace wasn't working. She called but the first person couldn't get out right away. Knowing it was cold in Kansas City, HMS contacted another contractor who came right out and repaired the unit.

I've been with TotalProtect Home Warranty several years and I've never had a problem. They've always taken care of what I needed taken care of.

HMS Home Warranty came with the package deal when we purchased the house. Submitting a claim was easy because I just did it through the website, unlike before when I had to call and talk to a claims representative. I just got an email notice about the company that was going to help us. The contractor technically understood what was needed. He informed me that there was a part missing in my refrigerator and that's why the water dispenser wasn't working. He said that he would have to submit the requirements and get approval. Four days later he came back, put in the part, and everything worked fine afterwards. It was a good experience and everything came out as expected.

So far I just had one inquiry with TotalProtect about my heating. Just before it got too cold last year I found that I needed a part, so they came and put it on. It's all good. The technicians were nice in explaining what was going on and what part I needed. I'm satisfied with TotalProtect.

A friend who is a realtor told me that HMS was a lot better than others. That was enough for me so I chose them. They are very good - always right on it. I call and they take care of it. They send somebody out and always do a follow up. I've always been happy with who they sent and I will continue to use them.

TotalProtect was recommended by Wells Fargo. I trust my them so I went with it. I've used them from plumbing to microwave repair to electrical. Once you call them for an issue, they will give you a person who is going to resolve it, and give you the claim number. You then pay the $75 minimum payment. Technicians are responsive, timely, courteous, and professional. Any work I haven't had to do I would just call them to return and/or to redo the job. If the job is done right the first time, they explain to you the issue once it is identified. They take the problematic item apart, brief you on what the problems are, and tell you what it would take to fix it. If they don't have the needed part with them, they'll go pick it up and come back to finish the repair. Then I give them a check and away they go, and they leave me a happy, happy customer.

It was easy to submit a claim to HMS. We submitted it through the phone, got a number to call and that was it. The technicians were very good and explained what was going on with my dishwater. And the work performed was excellent.

I couldn't be happier with the whole way that TotalProtect works. The service and the people who come out to the house have always been excellent. Over the years they've improved the process of filing a claim through the phone. They've made it much easier. They ask me why I'm calling and set up the appointments. At any point I need someone to come back I usually get a phone call from somebody telling me what the repair is and if it's covered or not. Outstanding.

The company that's been sent out by HMS Home Warranty to do the repairs has been very quick in response. It's been good with HMS.

I didn't like the warranty provider I was with, that's why I switched to TotalProtect. So far, I've been impressed with it. They were excellent - everyone was helpful, prompt, and really good. The technicians were knowledgeable and courteous though we didn't have any work done yet. I was denied. My situation wasn't bad enough. It was my water heater and they explained to me that as long as it was giving out hot water and wasn’t actually leaking, that I just have to hang with it a little while longer. I enjoyed TotalProtect and was honestly told some good information. I understood what the lady explained to me.

When I call HMS the serviceman usually comes the next day so it's been a good experience.

Since I bought the house I've always had a home warranty. I went with TotalProtect as it came through Bank of America. I have called the representatives a couple of times to place claims or change things and they're cordial when they answer the phone. Most of the times they are able to take care of placing the claim or making appointments for me during the call.

I chose TotalProtect because of monthly deductions coming out with our mortgage payment. In claiming, I do everything electronically. The technicians have been very good except for one plumbing issue. We needed some plumbing done for a problem with the drain and the plumber was unable to show up for three to four days, and that doesn’t work too long with drains. We eventually had to call a third party to take over that. Other works they have done were, however, top-notch - eights and nines out of tens.

The HMS claims process is fine except with the last claim that I had with them. It was subzero weather and my furnace wasn't working but then I'm the one that had to call around and get someone to come in here because the company that HMS contracted didn't respond since it's the weekend. HMS was supposed to reimburse me on this but I still haven't got it.

The representatives from TotalProtect has been awesome. In the most recent claim I had, they were very proactive in helping because some of the vendors did not want to do the work. The original technician that came out to diagnose the issue told me what was wrong. Unbeknownst to me, he called TotalProtect and said that he was not going to work on it but never notified me. I found out later though a representative that they had reassigned it to another vendor. The last technicians were awesome. I learned a lot about heating and cooling. All's well that ends well.

HMS is part of the deal when I bought my home. Everything is good - from submitting claims, the representatives, and the technicians they send.

I like the peace of mind knowing that I have items covered by TotalProtect. It has been an easy process to submit claims. We’ve gotten good people who seem to be conscientious with what they’re doing and very professional. The quality of work was top-notch so I definitely would recommend this service to anyone who’s a homeowner.

HMS was supplied as part of the sales agreement when we purchased our home. It's every easy to submit a claim. I called their 800 number and explained the issue to their claims representative and he informed me who would be taking care of it. They were always nice enough to know and make the appointment for me so I wouldn't have to. The technicians sent out were completely professional. They came in, identified the problem and took care of it. I was happy with the quality of their work - I'd recommend HMS.

I've had good luck with the claims so far. However, when I called in for my refrigerator, the first contractor came to look at it and said he will need a week to get the needed part, but I never heard back from him. Finally another technician came out and by the time he got it diagnosed and got the parts in, it was another five days. So I was without a refrigerator for the better part of a month. They finally said that it had to be replaced in about three weeks and it was another week or so before I got a new one. My most recent claim was great though. It was for my air conditioner, and the tech that came out had the replacement part on his truck, and the whole thing was repaired in an hour. It couldn't have gone any better. Overall, I'm satisfied and I'm getting what I'm paying for.

HMS was recommended by the real estate agent. Their claims rep and technicians were good. The technicians were also on time and I was happy with the repairs.

The claims representative of TotalProtect has always been very pleasant, efficient and extremely helpful and the technicians they send have been professional and their quality of work is good too. I had one experience where the boiler company that was scheduled to come told me they were not going to be able to get in as scheduled. I called TotalProtect back and they were able to put me together with another company that was a little more local to me and they were able to come in that same evening. I would recommend them and have.

I have nothing but good things to say about HMS Home Warranty. Claims representatives were all good and acted right away. I went online and got a call almost immediately afterwards to set the repair up. The guy came out and fixed everything. At first, I thought it would be a pain but everybody treated me really nicely. They were professional and I couldn't be more happy.

With TotalProtect, they usually fix the problem promptly. There were several surprises so far though in terms of the coverage - I didn't read some of the fine print so when I needed something put in my air conditioner, TotalProtect didn't pay for that so it's going to come out of my pocket. There were some hidden fees too that I didn’t know about but other than that, the service is great, the people were great, the reps were great.

I call HMS and they took care of everything I needed. So it has been very easy. I talked to and watched the technicians when they came here. The only time I had a bad experience with them was on a particular water heater I had but I called back and the representative handled it great. They recalled the techs they sent and got somebody over here qualified to handle the repair. And they fixed it right away.

TotalProtect is exceptionally helpful! The agents are pretty knowledgeable and they've always been really pleasant when I called. On the customer service end, I remember there was one young lady and I was pretty unhappy because the earliest appointment they could get me was three days from what I wanted and I had a plumbing issue with water everywhere. What she did was put me on hold and really research to see if there were any other companies in the area. Given the fact that it was the weekend, it was the earliest appointment that I could get.

I had home warranty before but I didn't like it and got rid of it. And then I talked to one rep and he told me what TotalProtect was all about and she promised me that it was totally different from what I had. So, I decided to sign up at that point. The representatives were courteous. They were extremely helpful in letting me know the status of my claim and what they were doing to resolve it. I had to have my part ordered, causing a little delay, but it wasn't a long one.

I have had nothing but great success with HMS. I love them and I'm going to continue my home warranty with them. I have two homes and don't want to have to pay for a lot of rental repairs so that's why I'm with HMS. They have a local rep here that I trust, Mr. Thomas **. He's a great rep. He explained the whole program very well to me and sold me the warranty. I've just stuck with it since. I've also had excellent service when it comes to claims. We've had the plumber a couple of times and I love him. Everything with this company has been great. They get things done so fast and are so friendly. I'm a realtor so I've had the opportunity to recommend this to other people and it's worked out really well.

TotalProtect was offered through my mortgage company and submitting claims have been very successful - no complaints on that. The claims representatives were very helpful and the technicians were prompt on the visit. They were They went to work real quick and solved the problem. They answered my questions too.

I had to do a claim with HMS Home Warranty and it was pretty simple. Their claims representative were helpful, explained the process to me and it worked out as they described it. The technicians came out to fix it and got there before I did. The inspector of the unit told me what the problem was and fixed it right away. Although I'm still experiencing an issue that existed at the time that we experienced the problem, it's not quite as bad or as often as it was before. No complaints.

Everything with TotalProtect is good so far. It's perfect and I will recommend it to a friend.

I don't have any problems with HMS. It's just the technicians that they sent out. They don't like to listen to what the customer is telling them. I know my unit. I've been in my house for 13 years and I had prime example. Before I called HMS, I had my unit serviced and cleaned before the winter came in. Prior to that, I had the people that gave the service to come back out and they described to me that I need certain parts. They wanted to take an extremely a lot of money. So I said I'll pay for the extra service that I had to pay to have them to come back out.

Claims process was real easy and simple. Reps on the phone were very helpful. Technicians that have been sent to our home were excellent. They were on time and did a good job. They were very professional.

We had a few claims in the first year and I was satisfied with HMS Home Warranty's service. Everything has been great except for one situation where they weren't able to get anybody out that night, so then I had to contact my own provider, and then I had to submit receipts but that seemed to be a little bit of a hassle, and it took a while to finally get my money back because they lost the receipts I submitted. But other than that, whenever I've had to use the ones that they have provided, it's been great. The technicians that came to service our appliance were really friendly, courteous, and knowledgeable and got done what needed to get done. I'm keeping them going forward.

It's a good home warranty and they have great service. I haven't had any problems yet. The technicians were very professional and they get the job done. Submitting a claim with TotalProtect is very easy. All you do is call in the 800 number and tell them what’s wrong and if it's covered they will set it up for you.

When I bought the house, I was given a choice between keeping the appliances or they would buy the house warranty for the first year. My friend who is in real estate advised me to get the warranty instead. In the last nine years that I've had them, I used HMS Home warranty a couple of times and never had a problem. There was one time that the technician did not show up on an emergency plumbing repair but other than that they've always shown up, always got the top gun and have been pleasant. I would definitely recommend HMS.

I've had a good experience with TotalProtect. Although the last time that we filed a claim, our stove was broken and they sent out a GE guy and he didn't even look at the stove. I just told him what it was doing and he says "Oh, okay." He looked at the stove long enough to get the model number and he left. He said we have to order the part so I said okay. It was a week or a week and a half. The part came in, he changed the part and left. Within 10-15 minutes, the stove was doing the same thing it was doing before. So I called back and then they sent somebody, then they called GE and GE couldn't come back for another week and I said "I've already been out without my stove for two weeks now and that will be like a whole month."

Our house is 135 years old so it's got some other problems with it but the HMS has taken care of it so far. I've submitted three claims so far. One time they didn't think that it fell into the realm of what was being covered, and I said it's part of the heating system. They finally said that they'll have a contractor call us from a company that's in our area. The contractor came out and I had to pay him $100 deductible and they took care of it. And this happened on a couple of occasions.

They're courteous and processes the claim pretty quickly. I’m a pretty satisfied customer. I have no issues with them. The technicians know what they're doing and get the job done. With everything that's been fixed so far everything is still working.

We had HMS for a year written into the contract when we bought our home and it's been great so far. When we moved in we had several different things that we had to get fixed within the first month. They were breaking one after another so we've used it three times now. I like filing the claims online because I think it makes it faster and was more streamlined compared to doing it over the phone. Their claims representatives are always informative and get back to us in a timely manner, which is good.

I've used TotalProtect three times; the first time I have to admit, I wasn't satisfied with their work. This is because the technician said he will order a part so I waited a lot, until when I called, he said I was supposed to order it - it was all a mess. But right now I'm very satisfied with my experience with their service enough for me to still recommend them to people.

I was very pleased with the way HMS handled our claim. The customer service people did their job and helped me out.

I'd recommend it for sure. TotalProtect has done what I expected them to do.

Our real estate agent encouraged us to have HMS Home Warranty and it made sense. I was able to use it for a couple of claims. One was our stove and one was our hot water heater. With the hot water heater, everything went really well. They came out, checked the hot water heaters and they replaced it. The company that did it was good and everything went very well. The plumber who did our water heater was great. I'm very happy. As for the stove, it works fine now but the first two people either didn't show up, didn't call or they had showed up but didn't know what they were doing. My wife called back and finally got Sears to come out. They saw the problem immediately. It was just a simple element and they were able to repair it. I'm glad we have it and it worked out very well once we had the right people doing the work. Our experience with HMS was excellent.

Claims submission at TotalProtect is very easy as it will only take three minutes tops. I only talked with one guy once and called to see if there was anything else I needed to do. He checked and told me I was good. Very easy process. I never met the technician and since the unit he was repairing was outside of the house, I didn't need to be there. I left him the deposit check and he got it. I didn't have to take any time off work and I really like that.

HMS took care of things while we're out of town, so we really appreciate it. It looks good all the way through.

TotalProtect has been great. They've done what they're supposed to do. The problem is finding people where I live to work on things that are under their contract - like garage door, openers and stuff. I had a bad experience with that but it eventually got taken care of and it was no fault of your company. But then they leave the option, if they can’t find nobody, it’s open to me to find somebody local and I’ve always have, and they pay them. It's just finding someone local to do it.

It's been easy to file a claim with HMS. I've talked to their representative over the phone once or twice and they were knowledgeable and friendly, and it was relatively painless. The technicians they sent out were good. They were courteous, explained thoroughly and cleaned up after themselves. There was one that I wasn't super excited with the results I got. It was for the plumbing but other than that, they all fixed what they said they were going to fix.

Total Protect did what they said they would do. The plumber changed out the hot water heater and everything seems to have gone well except that it doesn’t seem to hold 50 gallons because it doesn’t fill up the bathtub before it goes full. Other than that, it was a very satisfying overall experience.

I had three claims in two months: one minor, two major. TotalProtect responded to my claims promptly, sending workmen to assess the problems. Once the assessment was submitted I was informed of what would be covered and the work began immediately. TotalProtect replaced the entire airduct work in my 2000 sq ft home. Then I discovered a gas leak over a holiday weekend, 30 degree nights. It took a little longer, but the job got done. I am a happy camper!

HMS Home Warranty has a reasonable cost so I went with them. Everything went great and I had no problem. They got a technician out here right away and replaced the furnace. The quality of the work is real good. Their people were professional and expedited everything. They got it all taken care of and did a great job.

TotalProtect was good once we got on the same sheet. I have a home and things do fail, and they were recommended by the mortgage company. Once I got them on the understanding that my hot water heater is not working and I can't take a lot of time for them to research when the plumber (who is, by the way, on their list of approved plumbers) says he can provide something, the cycle time to get this done went from seven to ten business days to a day and a half. Which is good because...have you ever tried to take a cold shower or cold bath? It's not fun, right? So finally when we got on the same sheet in understanding the urgency, it got elevated to a faster pace which is what has to happen.

We had an issue with our washing machine and the person that I spoke to, the claims agent, was unaware of the fact that there’s only a couple of companies that are able to fix them. It was a little bit upsetting because we thought they were gonna be there on a Wednesday and they didn’t show up for a couple of days afterwards because the company they had couldn’t repair our type of washing machine. Anyway the technician that finally came to fix our washer was absolutely great, knowledgeable, and took care of it without a problem.

When I had some problems with getting the problem solved on my heating unit and whatnot, I called the TotalProtect people back and they were very, very helpful in getting the problem resolved. The representative was very knowledgeable, helpful and knew who to get in contact with. Some of the technicians were outstanding and the last technician was particularly great. I like them enough that I signed an agreement, an annual inspection for them to come out and do the maintenance on my air conditioning and heating unit. Two of the technicians were friendly, they were customer-oriented and they encouraged me to get the maintenance agreement through the company.

I had some pleasant experiences with TotalProtect. Each time I've had to utilize them, I haven't had any complaints. They've been great. No doubt, I would recommend it.

The previous homeowners had an account with HMS and it transferred to me. I filed a claim when our air conditioner was making a lot of noise. It was a heater-air conditioner combination and the fan unit was very loud like a helicopter is taking off. The claim went well but it didn't really fix the problem but that's not the problem of HMS. The contractor said he couldn't fix the problem and something was broken. It was confusing as it does not qualify for any kind of replacement because it’s just loud and is still working. It was just a very old unit but they did what they could. The technician was prompt and and he made some suggestions, and told me how much a replacement of the unit would be installed. I'm just frustrated that it can't be fixed without me actually replacing the unit myself at my own expense. But since it was an unusual situation I understand. The service was prompt although it didn't solve the problem. Life goes on.

BoA sent me some information about TotalProtect on my mortgage package. I've never heard of any companies like it and I hired them - the idea of home warranty sounded good to me. Their claim submission is easy enough, just punching buttons and talking into a machine. All of my claims apart from the one recently had were taken care of, but the latter took over a week to get a hot water heater in. Their service seems excellent to me however and I'd recommend them.

We've had HMS for years. We love it. They're excellent. Everybody I've dealt with has been professional and has done a good job for me.

TotalProtect has taken care of all the problems we've had. Value-wise, I've been happy with them. The only thing that I would prefer would be vendors that were more mainstream. Some of the vendors they use are for good reason, probably the less expensive vendors but they're also the ones that aren't quite top quality too. They do get the job done.

It went well with the claim with HMS Home Warranty. There was some time that it took from us on occasion but it's understandable. When the plumber came out, they had to diagnose the problem and then call in a proposed remedy and the cost and get authorization for that but it worked out very well. The plumber was great. He was very polite, very helpful, and just did an excellent job all the way through. So far so good. We feel like they did a good job.

I was displeased with the initial visit charge TotalProtect has billed me--it was high. It's good that their claims representatives were excellent and the technicians they sent out were very helpful and willing to explain the problems with us. They were very accommodating, very pleasant, neat and they left the house very well.

I'm a realtor so I hear about companies like HMS Home Warranty all the time. My husband was the one who chose HMS. The claims representatives were good and are usually very helpful and get things done promptly. Sometimes, though, it's frustrating because they give us repair people, that are way away from us. So if there's a second breakdown or a follow-up needed, it just seems really stupid to me that they're hiring somebody that's an hour and a half away from us rather than somebody around the corner. But when they came to service our appliance, the technicians were great and the quality of the work was good. There's not further breakdown. Overall, it's been positive.

We've been with Total Protect for a long time now. Claims processing is pretty easy and they have good representatives for this. There was a bit of issue with the technician though - we started off wrong. At first, he was a little pushy in a sense and wanted to work pretty much far away; I had someone else to meet him there. My wife also had a frustrating discussion with him over the phone. But once the operation got started, everything worked out great - the quality of work had been good. This company has excellent service and great customer service. I have actually recommended them already.

We were offered HMS by our title company for no charge so we went ahead and used them. The claim representative on the phone explained how it all worked, and then setup an appointment for a person to come out and take a look at the dryer in the house which we were having some difficulties with. The technician that came over was knowledgeable and courteous but we were surprised that he was able to fix our unit with just a part.

I'm in the real estate business and I believe in home warranty. That said, I'm very happy with TotalProtect. When I need to submit a claim, I just called them, go online, and do the follow up--that easy. The claims representatives were very cordial, friendly, caring. The technicians that have come to our home were outstanding: they're trustworthy and very considerate with my property. I once had to leave them alone for a while and when I came back, everything was perfect. And when they completed it, it looked like they'd never been there. And they were willing to accommodate me by replacing the same efficiency unit I had. I did pay an extra amount to get the higher efficiency unit, but it was my cost. I'm happy with the new unit I've got--It's a 95% efficient unit and I'm very pleased with that. They're an outstanding company and a pleasure to do business with.

I've had HMS insurance for years in various homes I've owned. When I've been able to speak to an agent, it's generally been good but not so much when I tried to do something through their computer system. The technicians they send were also good and knew exactly what the problem was and took care of it. It's been good for the most part with HMS.

One of my friends from Bank of America recommended the TotalProtect. Claims submission was very good and seamless. There were couple of people they've sent that I didn't like but most of the time they did the job well. It's been great. Everything happened real quick and without pain. I had a very nice experience using TotalProtect.

HMS Home Warranty usually got back with me quickly, except this last time. The last time that I called, my water heater went out, and they put me in contact with a plumber. But the plumber never called me back. They called me back about five days later. And I never heard anything else from HMS Home Warranty. They sent me an email about six days afterwards to ask if the problem was finished and if I got results. But the bottom line is, the plumber didn't come out and I didn't hear anything else from HMS, so I had to go outside and get somebody else. But that was the only time this happened. And I think that was because they were getting a lot of calls because of the weather (it was snowing) so I really can't hold that against them.

It's been a good experience with TotalProtect. The process was smooth and I didn’t have any problems.

HMS Home Warranty is great. I would recommend using them.

I was pleasantly surprised that I didn't have much interaction but everything went through. The plumber took care of everything and was pretty quick about it. I was prepared for the worst, but it didn't happen.

I had bought some property before and then I had a problem and I didn't have home warranty. I wasn't even aware that you could get coverage like that. So when I inquired with our realtor about home warranties he brought up HMS and I thought it was a good idea.

I had positive experience with TotalProtect. If they can't find someone to help me out, they've gone above and beyond to try and locate someone. I have even recommended them to friends.

I was dreading calling and going through all the claim process because on my other two properties, the home warranty company was absolutely horrible. To my relief, I called HMS and a real person talked to me. She immediately put me on hold and contacted the plumber, came back and gave me his contact information, said he would be contacting me when they opened because this was early in the morning. The plumber called me after. Everything went through so smoothly - he came and went downstairs, checked out the hot water heater and confirmed that there is a problem.

HMS is very responsive and user-friendly. They have informative reps -- consistent with their service and just really nice and helpful. The technicians they send are very good. Like one time, we had a water chink and water heater most recently replaced, they were really good. The only thing which has nothing to do with HMS, it just might be the weather, is that we had to wait two weeks before we could get the water tank replaced. We were nervous because it was dripping into the basement, and the technician said "Call us if the bottom falls out." If that happens then hot water would have gone all over our finished basement. Every morning we were hoping that it didn't completely fall apart, and it didn't. Luckily the technician was great. We would use him again.

Submitting a claim to TotalProtect was pretty quick. The technician that came to our home was very, very helpful. He described every detail - what he was going to do and how much it was going to cost. The work performed was very professional and hey were quick about it. It was done less than three days, which is very good. This is a very nice company to have in case of an emergency.

I had to submit one claim and it was an easy process - we got the problem taken care of quickly. The technicians were great and explained pretty thoroughly.

We have TotalProtect with our home warranty insurance. It’s for double coverage. As long as you get to talk with somebody, submitting a claim is easy. They get someone out the next day most of the time. The contractors do the job and finish it, sometimes the same day, if not the next day. I'm highly satisfied.

I got an older home so I decided to look into getting a home warranty. My realtor recommended HMS so I went with it. Everybody was real helpful at HMS. Their claims rep was nice and their technicians were good. The first technician came a couple of times but the third time, he never called or showed up. So I had to call back and get a different one. It was for a heating unit. The technician did all he could do although I think I’ll definitely have more problems.

TotalProtect is responsive and their employees were courteous and professional. I've just had called in when I've had issues with my appliances. They scheduled somebody to come out, they come out and fixed it. So it's really no hassle. I've had it a long time, and It's been very good. They do what they're supposed to do, and it's excellent, and that's all I require.

I have an excellent experience with HMS Home Warranty. The last two technicians, the electrician and the plumber, were excellent at what they did and it's held up. They had nice personalities.

TotalProtect is one of the best things I ever did since I've had my home. It came with my mortgage company. I tried them because I think it's a good thing. You could never have too much insurance, and I could pay everything through the mortgage company. The best thing is submitting a claim. It was very easy. They were so good. Their representatives were always very positive and very helpful. The technicians were very respectful. They do what they're supposed to do and they've been good.

What I like about HMS is it's easy to understand how the coverage works. I called them and I was explained everything. It’s also very easy to submit a claim. If something happens and I’m freaking out, I was reassured that everything was gonna be okay. It’s hassle-free, worry-free. The claims representative was very polite, pleasant and did show they cared with our problems. Everybody was very professional and did what needed to be done. All claims were worked mostly in a timely manner.

HMS Home Warranty was part of my home purchase. Submitting a claim was fairly easy; I didn’t have any issues. Their representative and technician were quite professional and the problem was taken care of immediately. The work that was performed was very good and high quality.

I have no problem with TotalProtect. They come out and whoever the contractor is, does the job. They explained everything to me on what they're doing. I've been happy with whatever they've done.

I like that TotalProtect have their own set of people that they send out. You don't have to look for any people on your own. You can trust that whoever they send to the house is the right person for the job because the work they do has great quality. Recently my water tank was leaking and the guy had just put off the driveway and I called the lady back and she got in touch with him and he came back. Turned out it was a pipe that wasn't tightened. He tightened it up and he was back on his way. I even recommend TotalProtect to one of the maintenance guys at work. You call them and you tell them you got a problem: it's that easy.

HMS Home Warranty offered the best options and deductible so we chose them. Claim submission has been very easy. They were very helpful and good too. The only time I had a problem with them was when we had a problem with our heater. It took a while for them to come out here, but I don't think that was anyone's fault other than everybody else's heater had gone out as well at the same time. So he was just very over scheduled. It was just to replace a small igniter in the heater.

The TotalProtect covered all of the systems and appliances within the house. Other home warranties, you had to buy separate warranties for your heating system, your cooling system, etc. So it just seemed like TotalProtect had a broader span of coverage and a good price.

The last time a technician came, he reset the thermostat that was off in my dryer. This time, the guy replaced it, which needed to be done the last time. Everything was fine on my end, but it would have saved TotalProtect money and time if the guy replaced it the first time. But everything was excellent with everybody. They were wonderful to me.

We bought a house that had HMS Home Warranty on it. I liked the way they handled the problems we had. They’re usually very expensive but it’s actually worth the risk. When I had a claim for my garage door, the guy that they sent from West Virginia Door was very knowledgeable and knew exactly what he was doing and what was wrong. He had it fixed within a couple of hours and did an excellent job. The claims representative was very good and got right on it. She got them notified, called me and made an appointment. I thought it was pretty decent that I only had to pay $50 and they take care of the rest, so I’m very satisfied with it.

To make sure all the maintenance of my appliances, plumbing, everything in the household is taken care of, I decided to get TotalProtect. My sister gave me their number and I have used them for 3 years. My recent claim was real fast because I know I had one already that I had issued. The first one was my garbage disposal, which they came right away. Then I had my last maintenance for my plumbing last month and they found a couple of things here that needed to be repaired. They came right away so I'm very pleased. They're excellent and I've been trying to recommend them.

It's been a pretty good experience with HMS so far. I've had no complaints and would definitely recommend them.

I found the claim process extremely easy. The people I've chatted with have all been very helpful and got me hooked up with a repair service in minutes. It was fast so I've enjoyed it. I haven't enjoyed having the repairs being done but I've enjoyed the ease in which I got them all taken care of. Their technicians were all very kind and helpful and if I had questions, they answered them. I'm very satisfied.

My TotalProtect experience was manageable. Nothing got stressful and I'm happy with the service I received. The repair people took care of everything, got it done right away and were so professional about it.

When I had to file a claim, it was easy and went smoothly- the guy showed up within two days and took care of the issue on his first visit. He was also nice and informative; he walked me through what the issues were and how he would fix them.

I don't have a problem with TotalProtect, not per se; I've been with them for about five or six years and everybody's usually nice and polite and right on point. But I have a problem with the people that they have contracts with. I had a garbage disposal situation. I needed a new one. TotalProtect found somebody and made the appointment but after that, I don't know if they have any control over what happens once they make the appointment and the person is supposed to come out, and they give you the phone number.

The work they did was a little bit questionable because I called regarding an issue with my HVAC and water heater and they assigned a technician that basically works on appliances to come out but then can't fix both. The attempt was unsuccessful for both. I had to call back to ask for a plumber and then ask for an HVAC specialist who both then fixed the problems. They were reasonably incompetent but for a home warranty carrier, I've been satisfied.

Very good. They've done what they said they would do for me. I've had quite a few things coming up with them and they have taken good care of it and I haven't had any issues. I would recommend them to a friend.

The previous owner of my condo had the HMS, so I just picked it up. When submitting a claim on my heater, I called the 800 number and they took care of it. had some questions and the service technician came out and shared a few things with me. He said I didn't have a heat exchanger which I didn't know if I had it or not. He gave me some pointers -- what I should do, when to change filters. So it was a pretty good experience. He told me that the furnace was like a year and a half old...he said I shouldn't have any problems with that. So, I was pretty pleased with it. He was friendly and on time. Apparently, the technician called and said that this address was out of his jurisdiction. I called the office and told them. And I guess they gave me extra service delivery charge. But he went ahead and came to the address even though it was out of his location...which was good. It was kind of gratifying because he took care of what I needed to hear.

Submitting my claim to TotalProtect was easy to take care of. The problem was getting the plumber to come out and fix my plumbing. I called the plumbers, set up an appointment and they didn't show up. Called them again, they didn't show up, and they said, "Well we didn't confirm it." I said, "Well, you said this time and I said fine." I had to go out of town so I just put a bucket underneath the leak, and waited until I got back. The third time, I waited two weeks. I finally called them again and got them to come out. They did the job fine once they got there. I was busy and didn't call TotalProtect regarding this issue. I'm not angry with them as I should have called them back. But the last two times I've used it have been very good.

I have encountered several occasions of dissatisfaction with the service providers and made them all k own to customer service. I purchased a policy that was supposed to cover all products offered and also including any unknown preexisting conditions. This not only was more expensive but the service fee was higher than I was accustomed to. I was happy and comfortable with the previous home warranty company I was with. It was upon the recommendation of a dear friend who had this provider that convinced me to switch when my other policy was up for renewal. From that day to this I have been disappointed with the service providers. They appear to be second handed companies or small privately owned companies I never heard of or seen around town which is fine if they were excellent. I had complaints about service with each one and had to request them not send a particular company again. Then I called to have services stopped due to hardship event in my life and they all tried to pacify me and not be straight forward with me that I was locked into a contract. I was lead to believe that I was getting a free month to help me and then I would be let out of the contract if I still saw I could not recover from my loss of income. Today I called to let them know I was not going to be able to financially continue now I'm told I am locked into this and I was supposed to have received two $25.00 gift cards that I never received. I will say to others do your home work, always read the fine print for yourself and not what they say or even a friend tells you. The customer service person told me if I was to cancel today I would still be billed for the service and not be covered for any conditions! I'm sorry but I will not be recommending Total Protect for as home warranty service. When my contract is up I will not be renewing.

It was fairly painless to file claims with HMS. During my first claim, the contractor was not able to provide the service right away but my second claim was better. The technician was awesome - he's very helpful even though by the time he came out and took a look at it he explained that it's not covered under the warranty but explained in details to let me know why and what he can do. He basically provided service. I was also deeply satisfied that he was on time, and that is the number one thing for me. I'm happy with that.

I have been a Total Protect Client since 2005, I have not had any problem, as far as I can recall, I've had only minor claims, all I believe were covered by the $75 deductible. That is until Tuesday Fe 10, 2015.That morning while getting ready to be at work at 4:00am, my water heater died. when I got to work, I called Total Protect to file a claim. The representative was helpful and got the info, she called the3 plumbing company and left a message since the weren't open yet and called me back to let me know what was happening. She told me they would call as soon as the got the message and arrange to take care of my problem, she gave me the name of the company and reminded me that I needed to pay them the $75 deductible for the repair or replacement. Well anyway the company called promptly when the open, and arranged to go to my home and take care of the problem. The repairman stopped my job and picked up the check, and called after having to replace the water heater and said every thing was done and good to go. Well, several hours later when I got home the plumbing company called and said that Total Protect had called and told them, that there was a $500 limit, I said no, that since originally purchasing the plan , I was told there was a $75 deductible change for any covered repair. Well anyway the plumbing company said, that was not what Total Protect said, and that they would have to bill me for $300 and some dollars. I called Total Protect to see what was going on. They told me that there was a $500 dollar limit,I became very angry and said that was not the contract I purchase, the snippy rep. said well you should have upgraded you contract, well I told her, I had never known there was an upgrade and they never tried to inform me of such an option, which since I was already steaming, just made me angrier, she said she would connect to the president's office. Where another person told me that there was $500 limit, I repeated that was not what I had purchased in 2005, and basically told that was the way it was, and still I became angrier. It seems they must have a bounty program , to screw people out of their money. I told them they were unethical, unprofessional and crooks. I then proceed to call the plumbing company and asked them if the had similar things like this in the past. They said no, the said they deal with quite a few warranty companies , including this one, and this was the first time it had come up. I called another company, they said the same thing, that they hadn't heard of anything like this. So I figured, I was being ripped off. So I called a couple of other home warranty companies, asked them what their practices entailed, they said the client paid the deductible on a covered service and they took care of the rest. So anyway I called Total Protect back , and said I wished to cancel the shady, shifty and crooked service. I was told that I couldn't cancel my contract until August, or pay them $291, to cover their services. I asked that the 10 years that I had their service , paid the premiums every month, and got virtually no service from them, counted for nothing, they could repay all the money they stole, scammed and did nothing for and they could take the $291 out of that and return the rest, since they hadn't done anything. I have contracted with AHS, which unlike Total Protect is an honest, ethical and reputable company, the best thing that Total Protect, can do is go bankrupt and go out of business, and clear the way for companies that honor their commitments . I plan to file complaints with The Consumer Protection Agency, Iowa Consumer Protection Agency, The BBB, The Iowa Attorney General Fraud Commission, as well as the Iowa State Insurance Commission, about the crooked , unethical business practices of Total Protect. I'm sure a large sleazy company like them don't care about the common person , who gives them their hard earned money for the fictitious services, but I hope enough of the people they ripoff complain and someday they get justice they deserve.

Absolutely experience. They usually recommend a wonderful company and I have never had any other problems with them coming out here, getting it fixed and everything being done right away. I have recommended TotalProtect to some friends.

The claims process is good and easy. However, I wish the tech who serviced my dishwasher had stayed until the cycle went all the way through because then he would have seen if there was water on the floor.

I have fantastic experience with TotalProtect every time I call them. It's the customer service that you get, they're always thorough, your problem is always taken care of. I highly recommend TotalProtect. Excellent!

HMS has been wonderful. Every time we asked for help, we've gotten excellent help. Every one of the technicians sent here has been excellent.

I called TotalProtect for my dryer. The first representative I talked to was very pleasant but the company they gave me couldn't do it for a whole week, and so I called back. The representative, Hunter, was excellent. He set up an appointment for 2 days earlier than that. But the next thing I know, I'm getting a call from a company that would be there tomorrow. So, he kept working and I really appreciated it. I had no problems with the technicians that came. They were very pleasant as well.

We've had HMS in two of the new house and both claims were very easily taken care of. The technicians I've had come in have done a really good job. The second claim that we did was for a microwave that melted. The other one was one of those real high-end G.E. and the insurance didn't cover that. So they gave us the option of one of a couple that they picked out or cash. When I looked at the ones they had picked out to put in, they were very good and matched the color and the trim. The only thing they didn't have on them was the high-profile name which was fine. They gave me a couple of days to figure it out and do some research online and look around locally at the one they were going to put in because I wanted to make sure it was going to be what we really would want. I was very pleased with the fact that I didn't have to make an on-the-spot decision. It was really, really helpful for me.

I usually submit my claims online and it's been pretty easy. The techs were good.

TotalProtect is a good company and we've had it for years. Only concern is that it takes longer than what you expect. I had a problem with my microwave. They came, looked at it but took them a long time for a few things. They have to let the company know that it’s covered. If it’s an emergency, it takes a long time until it’s processed.

The installers did a very good job and were efficient and quick. The product seems to be working fine and we’re satisfied.

Everything was fine. The guy was polite and on time. He was extra helpful and explained everything. I’d call him back again and I have referred him to other people.

The technicians who serviced my appliances were on time, and everything worked. I never had problems with the quality of their work.

The people from TotalProtect that I spoke with on the phone were very helpful. They did everything in a very timely fashion. But the company for the dishwasher, I called them but they never called me back. But the electrician was really good. That was a good experience. I would recommend TotalProtect.

When we purchased our house, the previous owners had the HMS Home Warranty so we decided to keep it on. In general, we have had good service from most of the technicians who have come to service our appliances, with the exception of one technician. When this technician came, he messed up the claim. There was a problem with the oven. It did not indicate if the oven was on or off. So it was dangerous if you have kids and you don't know if the oven is on or off. We had a technician come and the technician, instead of writing that there was a problem with the on/off indicator and that this had to be changed, said instead that the oven clock was not working. That was what he submitted and, of course, the claim was denied.

We bought our house and the sellers paid a year's HMS warranty for us. Submitting a claim with them is easy for me. I haven't had any problems with any of them, except for one that just took a while last year when we had an attic fan done, but we eventually got that in because it took a while to order the parts. I like the quality of work done. It's been great.

So far, I'm doing okay with TotalProtect. It has been good.

Service is good and usually prompt. However, just this incident, it sucked that they took too long to get my unit fixed. It was a situation where if it gets too hot or cold, the unit goes down. They fixed everything in the end.

I have a home and sometimes things go wrong. A co-worker gave TotalProtect's number to me. She said she had them for over 15 years and they were good guys. I had two different set of people that came and it was very good. They have a wonderful crew working with them. The technicians were very helpful and respectful. I didn’t expect the process to be so quick and easy.

I've been with TotalProtect for a while now as I believe in having insurances with everything I own. I get to save by just paying so much monthly, and not have repairs come out of my pocket. I liked TotalProtect's deductible and what the contract entails. Their claim process is very easy and the representatives are very professional. I haven't had any problems with their technicians other than one who came out that was rude. He was doing much personal business then flooded my bathroom. But overall, the quality of the work that they've done has been great. The company has great services and they provide excellent customer service.