Cinch Home Services Reviews

HMS took care of everything quickly and efficiently. Also, the people that they had to do the work came within a few hours. I didn't have to wait days or months, it was really quick - within a 24-hour period. They're great and I have recommended them to others.

I've had TotalProtect for ten years. It's really easy submitting claims. I dial the number and it's all computer-animated. They provide me a contractor contact with a claim number, call that contractor and let them know the claim number, and they set up the time. Generally, it worked out great. Over the years, I've only had one bad experience with all the repairs with them. My most recent claim was that of AC fix and I was very pleased with it. The quality of their work is very good. I would recommend them.

HMS has been great. They've been responsive and they can contact qualified service providers out there whenever you need their services. I'm happy with HMS.

It was pretty easy to submit the claim. But we encountered an issue when we needed our water heater fixed and they were gonna send a technician out from Home Depot. We waited the 24 hours that they were supposed to call us back and they never called us back. So I called HMS and it ended up that Home Depot didn't service our area. So we had to wait the next 24 hours before we could get them out here. But the techs that they sent out were knowledgeable, respectful, courteous and cleaned up when they were done. The quality of their work was good. Though the first thing that they tried didn't work but the second one ended up working. And we had it working since then. It was a good experience and I'd recommend them.

Submitting the claim was not bad, but the plumbing company for the last couple of times has been frustrating. They wouldn't call me back to schedule an appointment. When I called them, they told me that there's no job in. I told them what it was and they eventually found it. Somebody just messed up how they did it, and this is the second time that the same plumbing company has done that. Then they come out again and again to fix the problem they have worked on the last time. I still paid another $75 and it's still not right which is frustrating for me. I like TotalProtect's customer service, but I do not like the plumbing company they gave us.

HMS Home Warranty is perfect. I love it! The only thing is I just called them a month ago. I had a problem with ac. And the guy came and repaired it. He was from a company named Cooling Comfort. He did a very good job, but he was not really a friendly guy. But the other one I called for plumbing was very nice. He did a very good job. But in general, I am happy. And I'm going to renew my contract. The only complaint I have is the first time they charged me $456, now they're asking for $556; $100 more. But the guy told me that was the first time for a new buyer. They have that rate then if I renew, that's going to be a little more expensive. But I don't mind.

My AC has been out for over three weeks. We filed a claim when it first went out and the next day received a phone # for a technician. After calling him and leaving a message, it took another day for him to contact me. He stated he was too busy and would not get to me for a week. He then asked me to describe the problem and after doing so, he told me to go to an appliance store here in Richmond (actually gave me the name of who to talk with) and pick up a "Hard Start" device and gave me instructions on how to install it. I installed it on the unit to no avail and wasted $20. He did not come out for over a week and then it was his son that showed up and was on the phone with his dad the whole time he was attampting to troubleshoot. He then found wires that had been spliced under the house and stated that this is causing no control voltage. He charged me the $75 and left without explaining what was next, he only stated that the warranty company would call me. After calling the technician for almost 2 weeks, Total Protect finally called and stated that the repairs are not covered. The only people who have worked on this unit was another representative that Total Protect sent out two years ago when we had an issue. But now Total Protect calls me and states they won't cover the repairs needed (which are still unknown) because ot the wires. I asked them to look up my account and see who did the repairs and the representative stated that it did not matter because they could not say that the last person did it. I then asked how they could state that I did it, and she replied that it did not matter because the wires were cut and not covered under warranty. So, I guess they will look for any excuse not to pay out the larger claims and rely on the smaller claims to keep up their ratings. I will never pay another dime to these people, it is nothing but a scam.

the company you sent out lie that he took a picture of my.air condation and saw dog hair he lie.he only look at it and said I see the problem. and said he ask me did we have a dog he said he was scare of dogs. he was not a person of good charter.

It hasn't been very good with HMS - I'm wondering maybe I spent money on an insurance that wasn't really there. It was hard to get a hold of anybody, they kept passing me off to different people. Nobody knew what to do. Something about their computers were down or something - they wouldn't do it by hand. I talked to five or six different people until they finally called me back. It's gotten me wondering if maybe it was a fraud or something. It's been two or three weeks now and I am still waiting.

I chose TotalProtect because they cover more at a decent price. The representatives who handled my claim were excellent. I call the 1-800 number and tell them what’s wrong and they connect me to someone that can fix a problem. The technicians got the problem fixed, and were very polite and professional. The quality of work performed was great. I’ve had no problems since they had fixed the problem. I've recommended them to a friend and she's getting TotalProtect.

So far it's been painless when submitting a claim with HMS Home Warranty. The claims reps were courteous and helpful. I've made two claims already. I didn't have any trouble. Everybody's been nice. The technicians that have come to my home were great. Lafayette Plumbing & Heating was the last one to come. They provided great service. I'm absolutely comfortable with the quality of work that they performed for me.

I do not recommend this company. I, personally, have had terrible experiences each time I've filed a claim. I finally had to cancel both of my warranty plans with this company.

HMS gave me a claim number and someone to call. They were out there that same day and got it all fixed for me.

I had a great experience with TotalProtect. They're pretty thorough and they call right back. I have done claims online and both times they gave me a number to contact. The first time was little faster. The second time took a little longer because the contact person that they gave me didn't service our area so they have to do research but I was satisfied overall. The claims representative was very friendly and helpful. The air condition guy was very friendly and knowledgeable. The other technicians didn't say much but they were nice. They told me what was going on and he explained what the issue was. It was something that wasn't covered under warranty and he told me I needed to probably change. Their quality of work is good and the unit is still working.

HMS Home Warranty is great. They were always very professional in everything they've done for us. They are terrific!

I wish I didn't have to give 1 star because I am completely disappointed with this company. I called for an AC failure and it took 3 days for them to get back to me once I submitted my claim. Then I got the technicians number to set up a time and the first available was a week out!!! Once the week past and they came out, I was given a call from Total Protect and they told me The tech OF COURSE found ONLY issues that are not covered under the warranty. The rep that called was quick to let me know everything was was not covered on ACs and could care less how upset I was at the findings. I even told him I was going write this review and he said ok that's fine. Should have listened to the others who had bad reviews. Waste of TIME and MONEY.

It's very easy to submit a claim to HMS, you just pick up the phone and call. The claims rep was able to answer our questions, was courteous and took care of everything. The technicians that came to our home have been helpful. The quality of their work has been great and we have no complaints.

My husband passed away so I'm a single mom on a limited budget. I thought a home warranty would be a good way to possibly defray some large repair costs so I got TotalProtect. I've had no issues with them at all other than the long wait times when I do have to call them. Their website does not work to place the claim. But other than that, they have been good and cooperative.

HMS is really terrific! Submitting a claim with HMS Home Warranty was easy. You just call them over and they set everything up. The representatives respond well. The technicians sent were friendly and helpful. They also answered all my queries. Over all, I like the quality of the work they have done. I have already recommended them.

HMS was suggested to us by the real estate company where we purchase our town home. Claim submission is an extremely easy process with them, especially compared to the warranty provider at our previous home. My husband spoke with the claims person at HMS - he just answered a couple of questions and basically it was very simple. We then got a confirmation on an email; in fact, they had already told us that we could call a contractor of our choice. The electrician who came was really good, he seemed very knowledgeable and thorough. We described what we thought was happening and he found out what the real problem was.

Having a home warranty saves money in the long run so I decided to get one and TotalProtect was recommended by my mortgage company. I've always had a very good experience with TotalProtect. All the people they've sent out have been very efficient. The quality of work that has been performed is very good. They found the problem right away.

When we first bought our house 21 years ago, the owner had the insurance on it through HMS. We have renewed it ever since. Claims submission is very easy - just call in, let them know what's wrong, and they have a provider right there to give you a call. (Sometimes they do ask you to call them or they'll call when they couldn't get someone out quick enough.) Their reps try to do all they can and I haven't had any problems with them, except this last time when they sent a letter in error - it wasn't time for ours to be renewed but they said they weren't going to renew it. But eventually they sent something right away for us and it was settled.

Our real estate agent had just purchased a home with HMS coverage and said it was the best for her clients as well. So we went with HMS also because of that - if she owned it as well, we felt pretty safe with it. Honestly, I was a bit worried as we were first-time homeowners but everyone was so helpful and it was such an easy process. They made the appointment for me, they followed up, made sure the appointment was verified. They were fantastic. I wasn't there when the technician came but my husband was. He said that the people who came were very helpful and also explained what problems that we're having as well as what they were looking for in regards to how it was written on this inspection because some of it looks foreign. I thought the quality of their work was great. This is a really good experience for me, I was very lucky.

Submitting a claim is simple and painless. I call them and then they send me out a technician to repair. I pay my co-pay and we're done. The quality of work that TotalProtect's technicians do is very good.

Submitting a claim with HMS Home Warranty was difficult. They kept telling us things weren't in the warranty. But, they ended up paying for it. If it weren't for one of their wonderful agents, it might not have been taken care of. The technicians they have sent out have been great, except for Atlantic Mechanical.

HMS was the one my realtor recommended. It seems pretty equivalent in terms of the deductible and the price to the others on the market so that's why I went with it. I think claim submission is very easy - I filled it out online, they called me, and they sent out a person who fixed the problem. I paid the hundred dollars for them and everything else was taken care of - the appliance is working great now. I think HMS is appropriately great for the value and easy to use as well.

I had two incidences recently. I was able quickly submit my claims online where they directed me to do so and the technicians that came here did a good job on both times.

HMS has been pretty good for most of the things I've called for. However, I disagree with the deductible. I have a number of things repaired here and I'm paying almost a hundred dollars deductible for almost everyone who came out and I think that's a little bit too much. Even for minor things such as the garage door that was not working and I knew exactly what was wrong with it but I didn't want to fix it myself because I wasn't aware of the electrical power. The technician just cut a wire and that was a little bit fast paced. For something as quick as that I had to pay a hundred dollars. They have no clear guidelines in terms of how much money that's going to be coming out of your pocket once you call somebody out. They need to just spell it out because it would be much better.

I've had HMS Home Warranty for years and we've been doing great. It's relatively easy filing for a claim, they just need to make sure they get all their data correct because the last one I called, the rep gave me Sears as a repairer and gave me a time and date. Sears never showed up nor did I get any kind of a call. But that's the only issue I've ever had with them.

I called TotalProtect on a weekend for a claim and they promptly called me back the next morning and made an appointment for that very day. It was excellent. The technician came and looked at the appliance - did two tests on it. It has been an awkward position for him to get to it but he didn't complain, he was very polite.

I haven't had any problems submitting claims at HMS Home Warranty. When I called in the claim representative knew what I needed and also both the technicians were professional so I didn't have any problems with any of them. Really good quality work.

5 star review are bogus. I rate it minus 10. Warranty came with purchase of house. Small items under or near deductible, no problem. Big ticket items, they will find a way to decline it. Some people nice, most were snotty because of my persistent calling. AC worked fine in 2014. 1st use in 2015, not working. Unit had never been serviced or opened. HMS called out tech who found fan motor burned out. Replaced fan motor. Still didn't work. Tech said when fan motor failed it caused compressor to overheat causing the lines to pop off. However when he reported to HMS, his paperwork stated the lines were disconnected. All HMS needed to deny the claim as they stated the unit had been improperly serviced. BS, it was never serviced since I purchased this stupid "no pay" warranty. Spent $3,200 my money to replace unit.

Process of submitting claims with HMS has been very easy. Claims reps have been very pleasant and helpful and I've had no problems with any of the technician who has been here. So far I’ve been very fortunate. They’ve been very good!

I have had my warranty for several years and have filed two claims. I called yesterday regarding my AC not cooling. A Tech was dispatched very quickly and assessed the situation. He said it was my ductwork. I read my contract and it said ductwork was covered as long as it was accessible which mine is. Of course TP did not call me to follow-up, so I called to inquire about the status and the nice rep informed me that my ductwork was not covered. When I questioned why not, she said only the ductwork from the unit is covered. The ductwork is coming from the unit so I do not understand how my claim can be denied? Well, you are losing a customer. I have signed up with Choice Home Warranty for a lower service call fee and they indicate they cover ductwork for airflow and will allow you to replace your applicances with the same brand. TP wants to tell you the brand you can replace with in the case of the claim I filed when my refrigerator went out and I had to pay out of pocket to replace. In 30 days, I will no longer be your customer! Buyer beware!!

I've never had a problem submitting a claim. The people there have always been nice, professional, and very helpful. I also have never had a problem with any company that they've recommended except the last one that came to fix my washing machine. I was displeased with them because it took them over seven days to get a timer to put in my washing machine, and I felt like that was a little much. Nevertheless, I recommend them. I have told a lot of people about having a home warranty so you don’t come out of your pocket with so much money at one time.

My hot water heater broke, the service rep. sent took it apart a pretty much destroyed the heating component, I didn't know this until me a Total Protect told me it was going to cost a total of $675.00 to fix the unit. I told them they are crooks and called a reputable company to fix it. That's when I found out what a mess the Total Protect contractor made of it. This has got to be insurance fraud at its best/worse. Stay clear of this company.

Because we live in a rural area, we have a very hard time finding repair companies who will come to us and will honor Total Protect's warranty. If you do not live in a large metropolitan area, you may want to reconsider using this company.

Overall our claim submission to HMS Home Warranty went well. We had problems with our hot water heater and they helped us take care of it. The representative was very helpful. I'm a first time homeowner and she told me what was going to happen. I also got an email right away. The technician came out, went here, and it worked out just fine as well. They did a good job.

We have had nothing but a horrible experience with HMS since our first claim filed in August 2014. Now - almost a year later - we are out $300 and the problem was never even attempted to be fixed. As a result of the lack of response on our claim - even with MULTIPLE follow-up calls/emails demanding someone DO SOMETHING - we ended up having an electrical fire and only by the grace of God are our 4 children, ourselves and our home OK.

When I was first told about HMS, it sounded like such a great thing, but now I wish I didn't buy it. It's not the customer service I'm dissatisfied about. It's just that when I bought the warranty, I was told they'd cover a lot of major appliances like heaters and AC. But now when my AC is not working, because there's a leak on the coil or something, I get told that this could've happened the past month, that it's pre-existing so it's not covered. I just wish that somebody would've told me that the problem had have started when the policy started. They're just using different words to say its just not covered and there's nothing that they can do about it. There's no point feeling bad over it because it's not going to change anything.

TotalProtect sent different people out here and I wasn't satisfied with some of them. I had to go on my own and get a second opinion. But, all in all, they did everything that I needed.

HMS were fine, helpful, attentive and clear on everything. It was the actual company that did the work that was subpar and I had a bit of trouble with. However, HMS was able to rectify the situation eventually.

I first heard about HMS Home Warranty through my realtor about 2 years ago. To talk to a representative to submit a claim was extremely long and in the beginning it seemed like everyone said, "Give them 2 hours and if they don't call you back within 2 hours, give us a call back." I had to do that several times which was very frustrating. And then all of a sudden, I lucked out and got through a their rep who was extremely nice. She was a hundred percent excellent. I was going to cancel HMS because it was way too much the whole time but her service was so exceptional. She's good and really took care of me. When I called back, she always answered. And if she did not answer, she'd call me back in a very timely manner. The technicians sent were fine and all of the times that I had someone, I've never had a problem. The quality of their work was good.

Experience with TotalProtect Home Warranty has been very, very good and the quality of their work is excellent. I'm recommending them.

The air conditioner broke and the guy was here within a day. Everything was quick and prompt. HMS is very good, did what they said they would do.

AC unit was not cooling so I submitted a claim to have one of their A/C contract company (A's AC & Heating) come to my house to see what was going on. A's did their little write up, which was in favor of Total Protect without really checking the outside unit. All A's recommended was maintenance work such as: cond/evap cleaning & refrigerant. A's then stated to Total Protect that the upstairs unit was installed improperly and no where on the invoice does is states this; lies. I had two independent A/C companies come to my house for a second opinion and neither of them said that the unit upstairs was faultily installed. I spent countless times on the phone with Total Protect over a period of 2 months; which included long hold time and very poor reply back from the many voice messages I left. Overall I had to replace both the outside and inside units. I would not recommend anybody to this poorly run company.

I got HMS Home Warranty through the purchase of our home. They've been very good in terms of the claims experience and the quality of work performed.

TotalProtect's claims process was fair. The claims rep was good and the technician who came was also good and knowledgeable on what he had to do.

I had an excellent experience with them. HMS Home Warranty has been a fine product. I like HMS best.

On May 30, 2015, I discovered my A/C unit was not working. No problem, I have paid premiums to Systems Protect for years and my Carrier air conditioning unit is covered. I called Systems Protect claims department and submitted my claim on Monday, June 1st. A technician came out and diagnosed the problem as a seized compressor. My plan requires a $60 deductible which I paid to the technician. A few days later I was called by Systems Protect asking me if I would authorize an additional $395 to handle disposal of the Freon and other uncovered charges. I said I would, "but PLEASE hurry, because we can't sleep in the heat." My wife and I have to take long drives to escape the temperatures in our home. Tomorrow will be 96 degrees and by Sunday it will be 99.

The last home that I owned had another warranty and I was with them for about 13 years. They would take care of the minor stuff but one time, I had some duct work underneath the house and it had rested a hole, I was losing heat and air. The guy they sent from an attic company said the whole duct work underneath the house should be replaced. Another guy was sent to give a second opinion and he said, “Well, we can't cover that.” So a family member suggested HMS Home Warranty and I've been impressed.

We’ve had TotalProtect ever since we bought our house. The technician came out and fixed the dryer. There was something going on with the latch so that it wouldn't let the dryer turn on. Now it's good. I would recommend TotalProtect. However, the other day when I tried to call them to give them a new credit card number, I was on hold for 20 minutes. I hung up, called back, and I was on the phone for over 30 minutes the second time and still didn't get through to the billing department. And that was on Friday the 19th. But otherwise, I've always had good service.

HMS have been so helpful and everything is perfect. I am happy. No matter what time you call, somebody will get to you. They will try to make the appointment for you and they'll keep you posted, explain to you what is going on or give you another option. And that is very good.

We took ownership of the house last month, the sellers had an HMS Warranty. We had a leaky kitchen sink that happened after the home inspection and before we took ownership, so we filed a claim. Took the day off work to have someone from MAJESTIC ENTERPRISES, LP come in, fumble around for an hour or so, tell us it's a pre-existing condition, take our deductible and leave without fixing a thing. Three days later I get a call from the HMS con artists telling me it's not covered, so I am out of my time and money. By their logic everything would be a pre-existing condition, so what's the point of having this worthless warranty? Needless to say we hit Angie's List and found another plumber, which we should have done to begin with. I would stay away from these people at any cost.

My HMS experience wasn't bad but the only thing is I got put on hold for 10 or 15 minutes - that happened to me twice. Once I talked to the agent though, she started the process. It wasn't too bad too but I didn't hear from the plumbing company like I was supposed to, so I had to call back. The agent then called the plumbing company and got them on the book. The technician that came did a great job - wonderful quality - he wanted to make sure everything was done right.

My A/C has been broke for over 2 years and they will not replace it..I have had AC techs to my house over 6 times last summer and that many the summer before..They come out and patch it, then it brakes down again..Every time they come back out, they try to charge me another service fee..But I tell them that they did not fix it in the first place..I live in Florida and don't use it all the time. But when I turn it back on, its broke again...I try to call them last night and could not get a live operator..I stayed on hold for 3 hours..I guess everybody had the night off..Thinking of suing them for a new AC like they promise, if they could not fix it and they haven't..

Claim submission with them is sometimes good, sometimes bad. When you call them, they ask for plenty of information which you have to repeat when you get a claims rep on the phone. Even if you recommend someone that you know will work, they don't give that to you, they'll just give you some other person. In the end, you still end up going right back to the same person that you've stated the first time. But I think the quality of work has been wonderful in general. The only trouble that I had was with A1 Plumbing - they were rude and didn't follow through. But other than that, I've recommended them. I've told a lot of people about TotalProtect's services.

Very prompt and thorough. And the heating and ventilation company that they had referred us to, to get the work done, was excellent. HMS is very good, we're very happy with it.

I called the tech and he says he never said that and that's not in his report. I called total protect back was on hold over an hour. They told me I can't get my ac fixed because we lied. We didn't lie. Our ac may be old but it worked. So now I'm waiting on a supervisor to call me back. I'm really floored someone can flat out lie like this .

HMS Home Warranty has been very responsive. My experience with them was good.

I really enjoy my experience with TotalProtect right from day one. Submitting a claim was very easy. The claims representatives were very nice and the two technicians they sent out were very polite. I was very pleased.

HMS was great. I didn't have to wait long for somebody to get back with me. Job was completed in a timely manner, too.

It's pretty easy to file a claim. The reps are always very nice to talk to and the technicians are usually good. They're always nice and pretty much on time when they say they're going to come. Like when they had to get our furnace done. They're very courteous. They make sure to ask where you want them to come in and out. They do a good job and a good clean-up too. Only problem we had was with waiting for the approval. Took a little bit longer. It was winter and we had no heat although it wasn't that bad. We just bought a couple of heaters and were fine.

TotalProtect has been great so far. We've had it for a few years now from the other house we currently own. Submitting a claim is easy - I call or get on the computer but usually I call and let them know what's going on. They normally have somebody here within a couple of days but the last experience that I've had - they had to repair my air conditioner - it took about a week to get fixed and I was miserable. The technician was good to go and he did great - he knew exactly whats wrong, it was a circuit board. It's just that the circuit board was fried so they needed to order the part that went out and then they were so busy in that time of the year. This experience notwithstanding, I recommend TotalProtect all the time.

Excellent experience with HMS. I like the customer service, the timeliness when you put your claim in and how efficient they are. They give you an appointment with the company they recommend promptly and take care of what's going wrong in your house.

HMS Home Warranty has been working good. No difficulties submitting a claim. Whenever we call, somebody comes. And technicians were very polite and have been doing a good job.

I've had TotalProtect for years. Submitting a claim with them is pretty easy. The technician was professional and quick. So far, so good.

HMS has treated me well. They've been great that's why I've been with them for many years. Highly recommended!

I wanted to share my experience with Total Protect (TP) to forewarn others thinking of signing up with this Home Warranty Company. I signed up with Total Protect on 18 May 2015. I asked about their plan that included maintenance checks of our home systems. I was told they no longer offer those plans because their new plans just simply cover everything regardless of age or problem. I signed up and after waiting their 10 day grace period, I called them on 29 May to request service on our AC system. The AC was working, but it was not cooling the house, although I had the system serviced in March by United Air Temp and was told the system was working when they finished. Total Protect sent out Atlas AC on 1 June to check our AC and they determined the system needed to be replaced. I called Total Protect multiple times over the next week and was told they were researching the issue and someone would get back with me soon. I then called on 8 June and used their call back service to have an agent call me when one was available. After 3 hours I called them back again and this time I waited until I spoke to an agent. Again I was told they were still working on the issue. Later that evening I was finally called back and informed they had determined my AC issue was a pre-existing problem and therefore they would not cover it. However, they had no problem accepting my monthly membership payment and they were quick to accept my $100 service fee for sending out Atlas AC. When I signed up, I was not informed about a Pre-existing clause. I was simply told that once my policy went into effect that I was covered for any issue and if I ever have a problem TP would either fix it or replace it. I felt they should have advised my about their Pre-existing clause stated in the fine print of the multi-page contract, although I had no way of knowing my issue was considered Pre-existing. Their customer service was terrible in that it took them over a week to finally inform me they would not correct my AC issue and I had to call them to finally have them tell me they would not cover my AC. It took 7 days for Total Protect to finally call me with a status update. So I leave it to your conclusion; if this sounds like the type of company you want to do business with and if this is the way you want to be treated by a company, then by all means Total Regret - I mean Total Protect is the company for you.

Submitting a claim with HMS Home Warranty was pretty easy. My husband did one of them online but the online system was down and he had to call and talk to somebody and he was really happy with the response. Plus the technicians were very professional and on time. Especially that one guy who was great and really helpful. I'm very happy with their work.

Every time I use TotalProtect, my stuff got fixed. They were always very good. I had absolutely no problem with them. They've been here three times. It's been the same great company each time. They were always very thorough. The only reason I wouldn’t recommend them is for the simple fact that they close at 5 o’clock. I'm in the West Coast. Well, 2 o’clock my time.

HMS Home Warranty has been very good. Their service people are always very polite and they clean up after themselves and everything. They get the job done. There are times when I have somebody called to come back a second time, got the problem fixed and everything is fine.

My brother and I have had HMS Home Warranty for more than 5 or 6 years. Submitting a claim with them about any problem was a great experience. The technicians are respectful and courteous. They're pretty good to us whenever we call them. Whenever we need them, they are there.

TotalProtect was included when I bought my home. With them, claim submission was fast and easy. I submitted my claim online, but the company that they gave me to work with was actually had a D-rating (I looked them up on the Better Business Bureau), so I did not want to use that service provider. I called into the 800 number and spoke with a representative about getting that switched out to somebody who had a better reputation. Then she said as a one-time courtesy, they would give me a different service provider to use. She gave me the new name, and that was it. The technician who came was fast - he came out the same day as my service call and he had everything fixed and taken of within less than an hour. Good quality work, too.

In April 2015, Total Protect sent a company Royal Flush Air Conditioning to repair it. instead of using tools for a Air Conditioning issue, the company used my Direct TV cables to clear pTrap clog. Of course, the Direct TV stop working and leak resumed. When I talked to them again total protect wanted to charge me another $85.00 for an issue that wasn't repaired from previous call. I wanted cancel and was promised a free month to stay and no one documented so I started getting calls for past due amount.

The claims submission was easy. Everybody from HMS itself has always been fine and I'd recommend them as a company since they save me a ton of money for what we've been paying yearly. It's just some of their subcontractors that I've dealt with over the last couple of claims have been really hard. Recently, we've had two really bad experiences. One guy came out to look at our refrigerator and said he fixed it, but he wound up breaking it more. I had to go out and buy a new refrigerator about a week after he just finished on what he did. For the other experience we called for an appointment for our washing machine. The guy called one time, came right out when he said we needed a part, and we never heard from him again. I ended up getting a whole new washing machine interior. When I called HMS back and complained, they sent some other technician who he was out here within a day and got the part fixed and done.

It was very easy submitting a claim with HMS Home Warranty. They have outstanding claims reps and the technician who came was very professional and courteous.

When we submit a claim, we just call TotalProtect, tell them what's wrong and they get somebody. The technicians they send did what they said they were going to do in a timely manner and were very courteous and professional. It was satisfactory.

I love HMS. They've been fantastic - they stick and work with you; it's really good. The people that they guys get me have been very good and their customer service reps have been really super. I've told other people to go ahead and join because they ask about it.

We sold our home, bought another, and we thought it might be a good idea to acquire a home warranty. Furthermore I have no problems with HMS claims representatives. Their technicians are professionals and did a great job.

I haven't had any more problems since TotalProtect came out and fixed my recent issue. They did a good job. Every time I made a claim, everything went well. I would recommend them.

Seven days ago our air conditioner stopped working. I called TP, gave them the info, they put me on hold, called the Technician and did a 3 way with him. He said he would be out the next morning to look at it. He arrived the next day and after a couple of hours he went back to his truck and made a report to TP. He came back inside, told us we would hear from TP in 24-48 hrs. When we didn't hear we called them and got the run around, they were trying to find parts...next day we called again, same thing, sorry we are trying to find the parts. I live on the Gulf coast and right now inside my house it's 95* If we could talk to someone other then the girl that answers the phone that could tell us something we may not be so upset but there is no one to talk to. She said she would have her supervisor call within 8 hrs. that didn't happen. Any recommendations?????

I had air conditioner claim in June (hot weather) where the customer service with return phone calls were less than satisfactory so I stayed on them. It took two days get quotes and an authorization for a new unit. Then the weekend. Then the unit had to be ordered and shipped. There was no compensation for me living in a house without air for many days where the temperature was well over 85 degrees while my paper work set and I made phone calls to them. I asked to speak to a supervisor and was told there were none available. Maybe the unit will actually be shipped in a few days. Then it will be installed. This process will end up taking at least a week and a half!! Plus I have to pay a disposal fee. Not what I pay a monthly fee for.

The previous owners of the house we bought paid for the first year of the HMS warranty. I've had no problems with their claims representatives but sometimes it's difficult to find a technician to come for service. Nevertheless, the last technician that we had was awesome - I just can't believe he worked that late. The one before that however, had to come out a few times to service the air conditioner. The problem wound up being a thermostat but they were saying our TV was knocking off the compensator on the thermostat.

Whenever I have a claim, I call TotalProtect, they call the company and the company comes out and fixes the problem. Their technician comes during my appointment, fixes the appliance then I sign the paperwork and pay the deductible. So far, I don't have any issues with TotalProtect so I don't have any problems recommending them to others.

I had a problem with my air conditioning unit, it kept blowing fuses. HMS had a guy come out here and he went around to my box outside and started clipping wires, wiring them together, replaced that fuse, went upstairs and left. And of course, when it switched over, it blew a fuse. So I called him back. He came back and he looked around and said it's not wired properly and he's not allowed to touch the wire. And I said I paid him $100 and he did not fix the problem. He said it will cost about $250 for him to do it and I told him to leave. It was a rip off. I called HMS Warranty and I wanted somebody to come out here just before I hired another company. They sent me a $100.00 back. Well, that’s great but it still cost me $150.00. This next guy wired them and replaced a part and I paid him $250.00 then he left.

My experience with TotalProtect is awesome all the way around. A couple of items that weren't covered were little issues but nothing major. Customer service was very good.

When we bought our new house, my mother-in-law (who was also our agent) gave us HMS Home Warranty coverage as a housewarming gift. She did some research and talked to other agents at her office and they pointed her to HMS. I'm glad we got the warranty. We had a couple of different issues with our air conditioning unit and HMS has been great. The first time, it was just with the motor - the guy came out and I got it fixed. Just recently though, the coil has gone bad and is leaking really fast. We were going to get it repaired, but I think it's better to get a new unit instead.

I didn't have any problems with TotalProtect and their subcontractor. When I called to place a claim, the rep gave me the number and the claim number. I called the service company in the night, a person texted me something which made me think I didn't get the right number. I didn't hear anything back from the subcontractor that night so I called TP the next day. The rep says to call back again if we haven't heard from the subcontractor in a few hours, and they'll give me a new one. Fortunately, the subcontractor called before 1, came out, and everything was taken care of. Quality's fair enough too.

Excellent claim submission. I'm highly satisfied with the way they did the job. Thank you so much, TotalProtect!

I had AHS and I wasn't happy with them anymore and they weren't happy with me either, so I decided to switch to HMS. I haven't had any problems at all with them. I've been satisfied. I've had some problems with things not fixed initially, but they immediately took care of it, so I don't have any complaints about that either. The technicians that have come to service my appliances have been very good. I had a couple of issues like the dishwasher that they had to come back after three times, but they came back and got it fixed. Overall I'm very satisfied with HMS. What I ask for and what they say, they're going to do. The only reason I have a warranty service is because of budgeting. I'm big on budgeting. So, by having it set up that way, it makes it easy on me and I don't get the hassle when I make claims. I don't make that many claims. I try not to anyway. But when I do, they take care of it right away.

We have had an outstanding claim that is covered and approved for a broken air conditioner. Company is delaying replacing unit, does not return calls, and ordered the wrong unit. It has been 5 weeks with 90+ degree days. We have called over 12 times. Supervisors have often not returned calls. And when they have it has taken days. They ask for the same information repeatedly, and do not follow up on action items. The repair company they have exclusively contracted with to fix the problem has not had their calls returned from the company to get the right parts ordered. We have escalated repeatedly to no success and contacted the Better Business Bureau for help as we are exasperated.

I don't have any problems with TotalProtect. When I called, they got in touch with someone that can come out and solve the problem right away in a matter of two or three days. If it wasn't an issue that they can solve, I have to call someone else out. I had an air condition issue and not drain line but the plumber unclog the hose for me until I was able to get the air condition person so was satisfied with that.

We got HMS Home Warranty with the house that we bought. Our claim went really well. When we first moved in, we had an issue with the Jacuzzi tub leak and a couple of other leaks. We called HMS and initially I was a little concerned because I know nothing about the company. I was wondering if they're in the area but in the end we were happy with the plumber that they sent. The only negative thing is that the guy sat out in the truck for 31 minutes waiting on hold, waiting before he could do anything (but that may be normal). Nevertheless he got the job done while I was away and I the quality of work is good.

TotalProtect's price was right, and it was something I needed to have. I've had good response with my claims. But I had some trouble making contact with an electrician on my last claim - I was having some trouble with a couple of my ceiling fans. I couldn't get a hold of the first service man they gave, but they eventually gave me another electrician and I was totally satisfied with him. He was wonderful. I would recommend TotalProtect.

When I first got HMS Home Warranty with the house, I hadn’t had home insurance problems before and I thought what are the odds? It turned out I did use it and I was satisfied. So I renewed it and it was easy to get. I’ve submitted three claims so far and only had a couple of small problems but other than that I would recommend it.

TotalProtect replaced our refrigerator, came out for our stovetop but that couldn't be fixed so they gave us some money towards a new one, worked on my dishwasher twice when the racks are very bad but they won't replace it because it's not broken. The technicians come from Sears and are usually very good and I never had any problems with them. The last one was especially nice because we thought we had to fix something in the garage door but when he looked, he found out that the reason it's not working is because we never had the ability for it to go down and come up until it hits something.

I purchased a home warranty with Total Protect in July 2014. I called for my first service request in May 2015. My air conditioner stopped working. I was assigned a claim number and given contact information for the air conditioner service provider (Barstow and Sons). I had to call both Barstow and Sons and Total Protect for 3 days before I was given a service date. The technician came out and pronounced my unit unfixable and in need of replacement. I have been calling Total Protect and Barstow and Sons for the last 3 weeks and getting nothing but the run-around. Total Protect says they don't have any paperwork from Barstow and Sons. Calls to Barstow and Sons repeatedly point me to a person who is never available to speak with me and fails to return my calls. Then I came home yesterday to find a contract renewal paperwork with Total Protect in the mail. I am so very dissatisfied with this company and their service provider.

My refrigerator was pretty screwed up so I ended up getting a new fridge which was a lot more than what I was expecting. A lot of calling back and forth was the only drawback but it all worked out. Technician they sent out to service my fridge was really nice and did a great job. He was speedy about everything and called HMS to do his part of the claim while he was here.

I have been a member of TotalProtect for more than three years now. Initially, I thought that it was a good thing to have it. I'm still happy with it, but the problem is that some of the things might need to be replaced yet they did not do anything with it. Now the technician has to come and repair the same thing. (The technician still has not been able to repair my cooking range after three visits.) I think for the $40 just to make sure that if something goes wrong, they should replace it instead. TotalProtect is very particular to get everything in time, but when it comes to the service part of it, I'm not happy at all.

It's pretty difficult to talk to somebody from their customer service. It's not easy to get a human being on the phone. And when you do, it honestly takes 15 to 20 minutes. The first technicians they issued in my area couldn't come here for two days. Then they issued another company, and they were great and my air conditioner works now.

When it comes to small projects no problem but when it comes to big projects watch out one year ago ac unit was diagnosed as replaced total protect was only going to pay for the unit only but I was being charged 1200 for other related expenses that go with the install of the unit total protect says they will only pay for unit so I decided not to do it one year later I decide ihave the money to fix ac unit total protect sends tech and it is diagnosed as replace total protect now wants second opinion this time new tech says A C unit no good due do animal hair they don't want to teplace unit last yeay it was approved this yearnot approved. My rrefrigerator was diagnosed as needs maintenance cleaning the tech did not want to do it so he told me what to buy and how to do the maintenance on it not a very good company to deal with find some other company

I've had a wonderful experience with HMS. We've been using them quite some time and will continue to use them.

My water heater went out and when I talked to the rep at Total Protect they said not only did I have to pay my $60 deductible, but I also have to pay an additional $1500.00 for the "modifications" needed to have the water heater replaced. WTF??? I understand it may cost a little more since my water heater is located in the attic but $1500.00 more??? They said they were covering the cost of the water heater. These were just extra charges I was responsible for.... I'm very disappointed! I am going to cancel my service with them and go with someone who will truly take care of their customers.

We filed a claim a month ago and it is still in the process of being resolved for our AC unit. We contacted HMS too many times to count to get updates on the process of our claim. In the beginning things moved along quickly and we were happy, and then HMS had to order a part for the AC. If it hadn't been for our tech who warned us we might have to call in to HMS and give a verbal agreement, we would have never known what the hold-up was. They never called and followed up with us or our tenants. We called on a Monday to give our verbal consent to order the part.

Two weeks and still waiting for action from these clowns on a refrigerator repair. One week to get a tech to come out, another week waiting for the report that I paid $100 for. Two weeks now and NO ACTION. They are great at telling you all about their problems and their processes. Everyone I spoke to there, promised they would get answers and call me back. Guess how many did? 0. Therefore, every MANAGER there is a LIAR. Here are their names: **. I guess it's just the HMS Warranty way of doing business... take customers money, don't respond when they call, tell them you will call them back, screw them over.

We've had three claims with TotalProtect and they've all been attended to. The technicians that came to my home were excellent.

I recommend HMS Home Warranty. The claims process is easy, the technician was good and so is work quality. This time, I'm still working with a claim and see this one get done.

TotalProtect seemed to be the popular company at the time so I went with them. I get immediate response after I submitted claims. Technicians were good and I had no problems.

I bought a home about two years ago and HMS came with it. Submitting a claim was quick and easy and they were responsive. They sent out good people and they took care of it. They went above and beyond. And because of that, I ended up re-upping with a new home of my own. I was actually ending it at an old home and buying one at a new home and they really worked with me on the process of canceling, refunding and ordering a new one. They called me on the day they were supposed to call me and the lady was the nicest person I've spoken to in a long time. I called one time for plumbing and they sent out a good plumber. The guy actually told me what I needed could be done just by loosening a bolt. And he didn't charge me for any parts and he was done in 10 minutes. He was knowledgeable and honest and I appreciated that. HMS seems to be a good product at a reasonable price so I can't complain.

Technicians were nice, very polite and got the job done. I didn’t have to call back again. They're always good. My ex has rentals and I signed him up for the home warranty too.

My experience with HMS has been great. I would recommend them.

The people that TotalProtect sent out here were like nothing less than a joke. The first tech that came out here was A&E. He had to call the Maytag technicians because he wasn't familiar with what he was doing obviously. And they told him what he needed to do so he came up with a code on my washing machine and the code basically said that transmission is getting ready to go and the clutch is definitely gone. Basically that's what it ended up. So he orders a clutch for my washing machine. He says it will be here on such and such date and then he leaves. Then, a different tech came out the second time. He looks at it after almost two hours of trying to put this clutch in and me having to help him. He kept trying to turn the bearing clockwise to line it up on the shaft. He didn't realize that the same would spin counterclockwise.

We had a problem with our HVAC system so I called up HMS Warranty on their contact number. They came out, checked out the system, told us what was wrong with it. They said they'd see about replacing part of the system and that it was such an old system they might go ahead and replace it. So when they came to replace the indoor unit, they went ahead and replaced the outdoor unit as well. So we got our whole new HVAC system for less than having to pay for a whole system outright.

A+ Value Rooter is the plumber that damage my carpet floor from water leak . Home warranty had a low quality of work with contractor .

The last person that came out was pretty nice and we really liked the quality of work. It's also easy to submit a claim. My husband and I really like TotalProtect, and we would recommend them.

HMS came for free with the purchase on my house. They have a very easy claims process. Also, the quality of their contractors' work was good.

I had an awesome experience with Total Protect! We simply call them and their response is amazing. They're fantastic so I would recommend them.

Submitting claims to HMS is simple and easy. They have been great every time we had to call. Their reps were courteous and I usually get something done in 24 hours or less. Last technician who came was awesome. He did an excellent job. Totally enjoyable experience and was not a hassle at all.

I made the call to TotalProtect regarding my claim, they recorded it and had a professional come out to give us an estimate on it. The technician got the job done and was very knowledgeable about the problem. He had the solution within a week. Their work has excellent quality.

We've had HMS for several years, ever since we moved in here. Everything has been good from the reps to the technicians to the quality of their work. It's perfect.

I’ve never had a problem with TotalProtect. The technicians that they sent over for whatever reason have not been a problem and that’s why I’ve had them for years.

Submitting a claim was a breeze. The representatives were very expedient and very courteous. The wait wasn’t long at all and the technicians were great too. Quality of work was excellent. It’s a good company that stands by their word. I would highly recommend them to someone else.

i hope this gets posted, but since it is a poor review, may not be seen. it is amazing that not 1 review is a bad one, i find that hard to believe! i am writing of behalf of my elderly parents. They have had this service for years, for small, simple things it is okay. now they have a major repair that needed to be done and so far it is not done. it has been 2 1/2 weeks that they have been without an air conditioner in the hot tennessee summer! they are older and sick. my father is having surgery tomorrow and will have to come home to another day of sweltering heat. they have had to wait for approval after approval to okay the repair. the repair man came out and told them what was wrong but still they are waiting.

I definitely would recommend HMS Home Warranty to anyone buying a house. I had two claims and they were responsive and easy to work with. Everybody was really helpful and happy to assist and give info.

I never had any warranty like TotalProtect before. But after reading about it a whole lot and talking with people, I went ahead and decided to go with them, and it has been alright... except for the first tech that came. Maybe we got off on the wrong foot. Anyway, TotalProtect is a good thing to have. I've probably saved a little money.

I've had TotalProtect for a while, and I haven't had any problems. It hasn't been difficult submitting claims over the phone. And the technicians were great. I would recommend TotalProtect.

The people I've spoken to at HMS has been very clear and upfront. They explained my options and told me what I needed to do during my claim and most of the technicians they sent out have been very good, with the exception of one and that's the last one that I'm dealing with. They haven't even called back after I've called several times so I went and called somebody else to deal with it and I paid for it. But it’s not the warranty company's fault, it’s the plumber’s fault who’s just lousy.

Submitting claims with TotalProtect is very easy to do. But every time we get into a claim, we have to go through a bunch of hoops or find the people for them. The big deal is that it takes such a long time to get through a claim because we don't have the vendors in our area. I guess in more populated areas than where we are, they automatically have vendors that already exist. In addition to that, it would be nice if they had an electronic way to reimburse instead of waiting for 4-8 weeks for our check. We recently submitted a claim for our hot water heater. It went bad and we got a replacement so that went very well but we had to find our own guy and pay the whole thing and then get reimbursed but the reimbursement time was kind of long.

I heard about HMS Home Warranty through my realtor. I submitted a claim through the internet and it was very easy. The technician who came out was great, very knowledgeable, on time and very helpful. His work was very good and satisfying. Everything was good, and I'm looking forward to renewing.

They're quick and easy when you call up and file a claim. The tech was good except that he didn't have the part that I need. My air conditioning line has a leak in it and he didn't have any of the leak stuff to clog it. He said next time he comes back, he would bring it. So I thought it was kind of weird because it was like, "how do you know you're coming back?" He could've just said, "Look, I don't have anything with me. I'll just stop by on a day that I have it." But that's the only weird thing. Anyway it's 102 degrees right now outside. In my house it's 75, so I guess the air conditioner is working.

My wife is in real estate business so we had known about HMS Home Warranty for a while. Submitting a claim over the phone was fairly easy. The representatives were courteous and they even called back once or twice just to clarify things. The technicians replaced the problematic unit. Searching for the needed unit took some time but it didn't take long once they got the unit.

HMS worked out fine since we've had it. We've submitted two claims. During the first time the problem didn't get fixed. The people that came out didn't know what they were doing. And the second time, the problem got fixed. The technicians did everything and it was great work.

Submitting a claim with TotalProtect Home Warranty was fine. The person that I talked to was prompt, answered the questions, and told me what was going to happen. I'm perfectly happy with that part of it. The technician that came to service my appliance was confident. He got through when he said he would and did what he said he would. No complaints about him.

Overall experience with HMS Home Warranty is excellent.

I've had TotalProtect Home Warranty for several years now and so far, I've been satisfied with the services that I have received. Filing claims has been easy and their claims rep are courteous and answered all our questions. Likewise, the technicians who came out have also been courteous and have gone about their business and taken care of everything to my satisfaction.

We had repairs on our air conditioner and it was very pricey and we just had a pool installed and thought we would probably need some home owner's just in case, so we contacted HMS. My husband did the homework and he is very particular. He saw that HMS has the best deductible and also coverage wise. It covered a lot of the home thing. He likes that and how HMS use small businesses usually that come in and do the repair.

I have been very pleased with TotalProtect. It was recommended to me by a current member. They have been very responsive to any of the needs that I had regarding any of my appliances. I've submitted a claim both ways, by phone and online. I prefer doing it on phone because I think the customer representatives are very knowledgeable and accommodating. I like the connection that I have with the customer reps. Doing it online is quick and easy but it's kind of impersonal. The technician was excellent, very accommodating and knowledgeable. He brought to my attention some of the areas that he would look at. And he was on time. I was very pleased by the service. The quality of work was very good and I will continue to be a consumer.

Fine for the little things, but when my a/c failed their responsiveness dropped off the charts. They missed numerous commitments: i) to conclude parts research within 24-48 hours; ii) to call me back with updates; iii) to escalate the issue (a subsequent call confirmed that the issue was never escalated); and iv) to have a supervisor call me back. Going into Memorial Day weekend its been 5 days with no a/c and temps in the 90s and humid. All I get is we're very sorry, but this is all we can do.

I am in the process of working with HMS on a claim. I am very dissatisfied with the whole process. They sent out a guy who arrived in a plain white van, made me give him a check for $100.00 (my deductible) and not fill in the Paid To line. This is after he said he needed to order a condenser coil and would get back with me. After 12 days I received a call from HMS saying they would pay for the coil, but there were other costs that would not be covered by warranty. They want another $385.00 to complete the repair. That was after I was told I would never have to pay more than my deductible for any single repair.

I had a good experience submitting a claim with TotalProtect. The quality of the work done was excellent and I am satisfied with it.

My realtor grouped HMS Home Warranty with our offer. She suggested it just so there was never a big shock when you get into a new home. I thought that having one was a wonderful idea, and so we stuck with it. Submitting a claim is easy as the claims representatives were quick, polite, to the point, and smooth. The technicians who came for the service were good and professional, communicated well and worked in a timely fashion.

It's always been easy when submitting a claim with TotalProtect. I just call and they take care of it over the phone. I've used them two or three times over the years. Their claims representatives have always been good and helpful. The technicians that came to service our appliance have always been qualified. They come out within a couple of days when I call. They seem to always know their business and I've never had any problems with one at all. In fact, at one time, I had a garage door break a spring and the tech and his son came out on a holiday and fixed it. They always give good service.

Our house is 10 years old. If you weigh what the craftsman charge just to go out these days when you put it all together, you just see that staying with HMS is cost effective. It's basic risk analysis. The workman comes in, you pay the deductible and they know the risk. With that, it couldn't be easier because you don't really have to do anything. The people that came out for claims have all been very professional so everything was great. It's been pleasant with HMS so I don't have any complaints.

Wells Fargo, who carries my mortgage, recommended TotalProtect. Every time I called, it's always been good. Claims submission is extremely easy and efficient and the contractors are very good.

HMS was given to us by my realtor and so far it's been smooth. Their claims representative were very professional and have been very easy to work with. The contractors are very good and cleaned up after themselves.

We've had TotalProtect for so many years and they have a very easy process of submitting claims. Also, we have the same company that works on everything, and they know where everything is now. We're happy with them.

We had two separate claims submitted to HMS Home Warranty and they were out within a couple of days and took care of the issues that we had. It was good. The technician who came was pretty knowledgeable. He called me up on the phone. My mother-in-law was at home at that time and the one that was dealing with the hot water tank. He told me what the problem was and he adjusted the pressure on it. It worked out well. He was very quick and spot on with the problems that we had.

My first claim experience with Total Protect was not acceptable. Our AC went out and we contacted the contractor TP recommend and left a voice message to call us. The next day we call him again and received a phone voice message stating they are not accepting any calls and when he did return our call he stated we lived too far out. The Customer Service Rep explained they needed to contact another contractor and call us back. In the meatime we are without AC waiting for someone in CS to call us back losing time from work and money. Based on this experience with TP I will not be renewing this contract. I have had Home Warranty service for 8 years with other providers and none... none of them gave us this run around for service. I recommend using the monthly payment plan so if the home warranty service is not up to part at least you are not out of $100.00s of dollars.