Cinch Home Services Reviews

Cinch was recommended to me and I’ve had it for nine years. They went with what they promised and I’ve had a good experience up to now. They send somebody out within 24 hours. You don’t have to wait a week until somebody comes out though usually, the part takes about a week. And if it falls on the weekend, it becomes 10 days. For somebody who doesn’t have a clothes washer, they need it and can’t wait for seven days. So, Cinch should get the part overnight.

I’ve been with Cinch for less than a year and the first time I filed a claim, it wasn’t very good because their system was not designed very well. I had a serious sewage problem and the rep kept saying they would have to send out someone. I told them I was in a house where there was no flush. I had to call my real estate agent, who got ahold of somebody who had some authority, and they told me to call my own plumber. I was able to get somebody out quickly and Cinch took care of the bill except my deductible.

Our real estate agent signed us up with Cinch Home when we bought the house and we really trusted what she got going on. She had really good recommendations and I've also been recommending Cinch to everybody I know. It's the best and submitting claims is very easy. Sometimes I get a little bit confused on what's covered and what's not, because the coverage is very wordy, but that's with any kind of policy. It's always going to be wordy. Also, the technicians are always very good.

Cinch assigned a service provider who came to my home on 11/26/24 to take a look at my broken washer machine. They diagnosed that three parts related to the motor were inoperable. The total cost for repair was nearly $740. It has now been 13 days and Cinch has still not given approval for the repairs or determined it to be a replacement. I call daily and Cinch claims that they are waiting on additional information. They tell me to call back in 24-48 hours. This is the first time I’ve needed something this large since becoming a customer 9 years ago. They were great for little issues, but it’s clear they are dragging their feet now that something large has come up. Buyers beware!

I put in a claim for my Heating system paid my deductible and everything! However my request was not put in on the same day it was put in on the next service date it was supposed to be put in as a EMERGENCY but was not done!! When I spoke with Advanced Services they said nothing had been put in and this type of thing happened often.I then call Cinch back and tell the representative what happened and iasked if he could do a conference call he said no I will call them. I asked to speak to a supervisor and he said NO I said NO he said NO you don’t need one!! I could not believe the type of service that I received PLEASE TRUST AND BELIEVE I WILL BE LOOKING FOR A DIFFERENT INSURANCE CARRIER!! It’s going to be below 20 degrees here and I want get assistance with my heat until tomorrow maybe Wednesday they don’t care about you at all !!!!!!!

They deserve minus 10 stars!!! I have a Cinch Home Warranty that is worthless! I placed a service request because my heat stopped working on Friday. I was told there were no service providers available until Monday. It is 20 degrees outside and 40 degrees in the house. I asked to speak with a supervisor and was told there were none available. I spoke with escalations who told me the company does not have service providers that work on the weekend. I asked when a supervisor would be available. I was told they did not know but I could leave a message to have a supervisor call me. That was Friday, today is Sunday and I have not heard from anyone from Cinch. This is absolutely unacceptable.

Everything has been great. Depending on where we were at, Cinch Home Services has multiple technicians that we could grab from. One of our properties is a little farther out, so it has been tougher to get one that Cinch would designate. Usually they would switch it and say, "You guys find one for us." They would go about it that way. The last time, we had to keep it under a certain dollar amount. Otherwise, we would call and get, "This is what it is." Obviously, the coverage is the coverage. So, they would be bound to it. But they just want preapproval. Most of their service technicians come from the City of Rockford. If it's a specialty like a fridge, that's where it runs into the difficult thing.

Cinch Home Services is a very good company to work with. My refrigerator ice maker went out. I called it in. It was very easy. The contractor called within an hour before they came. They had to order a new ice maker because the motor went out. It was excellent.

Cinch is great and they got a good product. I recommend it to almost all of my clients, and I have it on one of my properties. I have nothing bad to say about Cinch. I have not gotten any bad reviews from my clients, too. I used them a couple months ago, and I'm satisfied with the service that I received. Customer service has been great. When I called, I got help, and they were fast.

We've been satisfied with all of our experiences and the techs. We had an air conditioner that was not functioning and they had to come out several times and replace different parts. Finally, they ended up putting a new compressor on it.

We were extremely happy with HMS. In fact, we told people about them. If they asked us if we would recommend them, we told them we’d recommend them completely. The people that they had under them were really good. Before it became Cinch and we were dealing with HMS, our furnace and hot water heater went out. It was stress-free dealing with the people that they sent. Then Cinch took over. At first, we were very unhappy with Cinch. There were things I needed to ask before I made the appointment, but they wouldn't even let you talk to anybody unless you gave them your credit card. Things have improved a lot with Cinch but I don't know if they are vetting these companies that they're sending out to people's houses. Customer service has been good but there are some times we can't understand what the people are saying.

Having a home warranty is necessary with repairs. This is my second year with Cinch and they're doing fine, but in the beginning, not everybody gave the same information. I submit claims by phone and it's easy. I tell the reps what the problem is then they have someone come out and do their job. If they have to come back, they do and I respect that. Recently, the toilet in the bathroom was backing up, and the service people came and took care of it. I am happy I have Cinch. When they say they're gonna do something, they really stand behind their word. I hope I don't have to use them, but if I have to, I know they're there.

Cinch offers a good policy. We've been with them for quite a few years since they were HMS. I've had several claims with them and my experience has been good. I call and talk to a representative, and they help me. The service people come out a couple of days later and they're courteous and do the job well. The issue is 100% fixed and I don't have to wait too long. One of the service people had to order an appliance, but it was good.

Cinch came with the house I bought and it's easy to use. When the air conditioning went out, the contractor was fast. A part was bad so they put a new part in which fixed the issue.

I had a claim for the washer with Cinch and it took really a long time to get the work done. The techs tried to replace some parts and that did not work. Part of the issue too was they kept cancelling the appointment to come out saying that the parts did not come. But they were in my basement with the washer and I had them for over a month. So I wound up renting a washer until this was all done. From start to finish, the whole thing took about 3 months. But the techs were very nice and professional. Then they sent me a new replacement and I love it. I appreciate Cinch Home.

I've been with Cinch Home for over two decades and I like that I don't have to pay full cost even though I'm paying a stipend throughout the year. As Chris Rock would say, “Get insurance in case stuff happens.” For example, my air conditioner repair was over $4,000. And even if I'm paying $700 a year, that $700 was worth me coming out of my pocket over $4,000. The process of submitting claims is very quick and they keep making it more efficient. You go online and you put in your information, your serial or model numbers and select which item you're looking for. Then they require you to pay your deductible upfront and they will provide you with a contracting company to contact. You contact them and sometimes they'll call you. But I'm an anxious person so I call them right away and I want to get my appointment in ASAP. But it's a very seamless process and you're in and out of a call within five minutes. Also, I've never had any rude rep.

Cinch is wonderful and I'd recommend them to someone. I had that other company before then Cinch bought them a couple years ago. My experience submitting claims wasn't good at first when they took over, but it's gotten much better. They're answering quickly and getting things done. A couple weeks ago, I did a claim online for a dryer that stopped working and it was easy. However, they sent somebody out who didn't fix it well at first. It lasted a week, then it broke. I called back, and Cinch got them back out quickly. Now, the dryer is doing fine. I don't like how loud it is, but I'll live with it.

The process to file a claim is easy enough and Cinch provides quick response. When there was a leak in the air conditioning, the contractor who came acted professionally and responded to the request. It was full of stuff and they had to blow up a hose.

I used Cinch for the garbage disposal. It wasn't working at all, but then they came in and they cranked it. So far, so good. The techs were good. I wasn't expecting two people. So far, whenever I've used Cinch, they were sufficient. The deductible is okay because once I paid it, I haven't had to pay anything else.

I like the easiness of the claims process but some of the communication between Cinch and the vendors could be improved. A contractor came out when I had a plumbing issue. They diagnosed it and did their due diligence. They didn't lead me astray, so it was great. They were professional.

Around July, our AC went out so we called Cinch. Then someone came out next day. But after that, it kind of took a while. Then we expressed our situation about our newborn being home and us needing it, they worked a lot faster. Also, our furnace went out last month and it was done a lot quicker than last time. But when I called Cinch, it would give me the circle of, "Call this number." Then that number would tell me to call the number I just called to call them. That was kind of frustrating. But after I found out exactly who to get ahold of or how to get ahold of them, it was easier.

I would recommend Cinch Home Services. They sent a contractor out and took care of the claim within a couple of days. It was very pleasant and professional. It was a great experience.

The techs were nice and timely and got the work done. But it's hard to get in touch with Cinch outside of the website. I can submit the claim and then somebody else contacts me. But if I have questions for Cinch, I have difficulty getting in touch with them.

It's nice that the appliances are covered. There have been a couple of times that I couldn't find a provider to perform the services and I had to do it on my own and try to get reimbursed for it. For the Jamestown, New York area, I had trouble finding somebody to perform on my boiler, and it took me over a week of not having heat before I had to go outside the network and hire somebody. It was like pulling teeth. This last claim was easy other than sometimes, like the dryer, Sears would only do so many days a week. I submitted the claim, but it was almost three weeks before I could get a technician to come out to fix it. But they had somebody that I described the problems to and they had the parts already sent to my house before the appointment. So, the guy already had what he needed to perform the fix. The contractor was great. He was nice.

My entire HVAC unit went out in the house. They sent out 3 different companies multiple times who put a Band-Aid on it to try to fix it. But after that 3rd time, the company that Cinch Home Services sent out to fix it said it can't be fixed. The whole unit had to be replaced. It took some time because it was during COVID. They waited on parts. It was during the summer months, so it was terrible. It took 2.5 months, but it was worth the 2.5 months because they replaced my entire unit and I only came out of my pocket with $1.000. That incident is what makes me stay with Cinch and I refer them often.

Cinch gives me peace of mind and makes me feel secure. I've had them for almost 5 years now and I'm able to sleep at night knowing that I have all of these professionals behind me. If something goes wrong, they'll be sent out and the problem will be fixed. Customer service could be improved though. A lot of times, it's very hard to understand the people that are on the other end of the line. But I would still tell others to go with Cinch, and I've already referred one of my friends to them.

I like the quickness of the service with Cinch. Their contractors are knowledgeable. If you're a homeowner, it's a necessity because things break in the house. Cinch covers the important things, such as a hot water heater. Recently, it became cold outside out of nowhere, and in Florida, it wasn't time yet. I went to turn on my heater, went back to sleep and when I woke up, it was still cold in the house. I didn't even notice that the heater never cut on. After trying a little bit of things myself, it didn't work. That was when I knew there was something wrong with my heater unit. I checked online on the Cinch website to see if my AC and heater unit was covered, and it was. I was able to submit a service call right then and there on the website and I paid the deductible. I was a little confused with the deductible, so I looked it up to make sure what deductible meant.

I initially put the work order in September for an HVAC issue. I was told it would be quicker to do it online, so I put the order in online. The technician will come again today. The technician should be here some time this morning. It has been two months since I have put this work order and the issue is still unresolved.

Cinch Home Services is a very hard company to get ahold of a human being to talk to. We would speak with AI. We would have a choice of prompts that didn't fit the situation that we would call about. It would go through some other prompts and it would hang up on us sometimes. Other times, it would stumble during the prompts. Like if we said, "For a new claim, press 1. To review an old claim, press 2." All of a sudden, we would not hear any voices, and hear something come on that would say, "Press 6." So, we know we missed a whole slew and one of their options is not to talk to a customer service rep. We would go through this process five times, and finally, somebody would come on the line and they ask if they could help us. Also, getting ahold of them by email is very difficult. We do not return emails.

We got Cinch when we bought a new home in Maryland. We had a claim pretty quickly, and they were very responsive, timely, and easy to work with. My garage door broke. They had somebody there within a day or two and I ended up using them to replace the garage door. It wasn't covered but it was great to get that service. The website's easy to use as well. I'm happy we got Cinch. It's well worth it.

I had a claim to Cinch yesterday. The plumber was here, and everything worked out perfectly. I have not had to call them in the several claims that we had. We've had no problems with everyone that we've had out here. We're very happy with Cinch. We've had them for eight years. The only thing is it is very hard to get the customer service reps on the phone.

When they come, they're fine. But they don't always answer when you call. When I submit a claim online, they give me a number right away and I call it. But the place that I call doesn't always call back. I called twice and both times, I had to call back a second time and tell them that I needed them to have somebody come. Two times, it was for my washer. They were minor things. But when you don't know what you're doing with them, it's hard. The techs have been fine and most of them I can understand. They're mostly foreign, though. I had to ask them a couple of times because I didn't get what they were saying. But they know what they're doing. Cinch also covers every appliance that I have.

I submitted a claim online with Cinch and their website was very friendly. The techs who came out were excellent as well. I'm very happy with Cinch.

My washing machine wasn't spinning correctly and it was making really bad noises so I couldn't use it. I went online and set things up with Cinch Home for a service call. It was very easy to do. They sent this person out and he was very nice. He looked over the washer and said that it needed a control board. So he looked it up and said the washer was older so they didn't have that anymore. He then said he would put that through and let Cinch know. He said if they couldn't find the part, there would be a replacement. So I waited for about a week and I finally got something.

I appreciate the online platform for reporting issues, but it needs space for additional information. The options are there, but I have no other way to further explain and add more context. I would like the ability to have duplicate claims too. Right now, I've put in a claim for a washing machine, then another problem was caused, but the original problem wasn't resolved. It was a bad experience, but it was just the service provider's expertise. Still, I can't do a second claim because it shows up as I've already submitted a claim once. Having a list of options rather than just being assigned someone would be preferential as well.

I'm happy with Cinch. I have a tenanted property that was under the prior warranty company which transferred to them. My tenant put in a claim on the air conditioner during the summer, and the heat when he turned it on, and everything went fine. The tenant is happy.

Cinch came with the house I bought and I just call them, pay the deductible, then somebody comes in a day or so. The technicians are professional and the work is done quickly. However, the refrigerator guy that they sent out here was not good and the service took two trips. It took two people to fix my refrigerator. Cinch should make sure that they the techs are gonna be as good quality as they think they are.

No can speak English told them don’t want color micro wave they have was told they would send check.now they want to charge me 35 percent restocking fee.they pay a little to nothing as it is,now they want to take the rest.

I was Scammed by this company. I got their services from Sam's Club. After Paying them 49,99 for a year and $120 copay for services to check my LG refrigerator. Cinch sent a "Technician" who open the back of the refrigerator and blew air to the fan and said the refrigerator was fixed but to give it a few hours so It could start cooling up. The next the day the the refrigerator was still not working. I called Cinch told me I was not covered because the "Technician" said it was not a mechanical issue. As a disabled Veteran I feel this people shouldn't be able to keep scamming the public and should be brought to justice.

We have sears warranty that cinch us the appliance co. They came to look at our thermador freezer and they said we were roach infested and denied our claim. Had Massey our pest co. Come out and they found no roaches. Had another appliance co. Come out and the panel that is broken is totally enclosed so water can not get to it. They contacted us as required by cfbp. The only thing cfpb requires is they contact me once then they are clear. I responded to them yet have not heard another word. Do not use cinch

BUYER BEWARE! Purchase Policy at own risk. Customer Service NON-EXISTENT. Representatives, when you are finally able to reach them after several disconnections are non-English Speakers, do not listen and spout off memorized company line repetitively, waste time apologizing repetitively, will not provide their names, refuse to pass you to supervisors, and when they do, you will find supervisor doesn't speak English either, if you are not disconnected again. It was a three day four plus hour investment of time on the phone simply trying to report the issue for attention and paying a $150 deductible before they dispatched a price gauging plumbing service to come out who was charging me, the customer in excess of 1000K for parts "not covered" in the warranty. Being familiar with the cost of water heaters and parts and labor involved, I contacted Cinch, explaining this after again taking in excess of three hrs trying speak to someone who spoke and understood English. I was told someone would immediately get back to me. After three days, no one did, forcing me to go through the time robbing frustrating process again. On requesting a different plumbing service, I was refused. I finally decided to do the job myself paying $450 out of pocket for the new water heater and installing it myself in less than an hour. On going through the process contacting Cinch, AGAIN wasting hours with being disconnected and trying to find an English speaker, I informed them I did job myself out of pocket for $450 which included all parts and labor by myself and was told they'd be sending my check out that day after apologies rained down. That was two weeks ago with no sign of my check arriving so where I currently stand, Cinch has taken my money month after month for umpteen months, a $150 deductible, they attempted to charge me $1000 more for things, "not covered by warranty," multiple hrs on phone being disconnected and being forced to deal with people who could not speak or understand English, being passed around, put off, and being lied to. I have filed a BBB complaint and am considering further action. Final result, I am out $600 out of pocket and personal time and labor invested for something they were going to charge me a further $1000 to do.

If I could give less stars or a negative number I would do so. They are by far the most unorganized service organization I have worked with over the years. I pay a monthly fee for a whole home warranty which includes things like a dishwasher, washing machine etc. I called in on Sept 28 of 2024 to request service for my washer. As of this date, Nov 11, 2024, it is not fixed. Lots of delays for parts. They keep ordering more parts (up to 6 now) which extends their 21 day clock (I am at 44 days now). There is no one to talk to or get a status or a plan. Their automated attendant phone system disconnects you. The portal is useless in terms of tracking your actual status. When they finally assigned a support person to "manage" my case I was told by him I could call him anytime. Guess what, the number does not accept voice mail so you can't even check in on parts or arrival times. Today, I have wasted another 8-5 day that was scheduled and as of this message, 4:00, no calls, not a single one to let me know if someone is coming or not. Choose your home warranty company wisely. I thought I did.

When we moved into the house, we just got the home warranty and our shower handle broke. Submitting a claim through Cinch went smoothly, and they were quick about coming in to fix it. I wasn't even at home because I had to get out to do something. Still, they were very professional, and my daughter was pleased.

I had to file a claim to Cinch, and it was seamless with the account manager's help. I was not a fan of the provider that came and fixed my appliance. I did not think he was professional. He is not somebody that I would want back in my home. They did the job that they were supposed to do. I just was uncomfortable with the provider. Overall, I would recommend Cinch to a friend.

Cinch was on top of stuff when I submitted a claim. The technicians were really good, too. We had a leak and the parts they put on it were way better than what was there in the first place. They were nice guys. The home warranty is good to have, because if I was to do that out of pocket, it would have cost me more. The only thing that I had to pay was a $200 deductible. The only thing is the deductible part because there are other companies that offer us and we wouldn't have to pay a deductible, but I did not know that until I already paid for Cinch. Other than that, I'm satisfied. It's a good coverage.

Cinch is efficient and affordable for the most part. I filed a couple of claims so far. One was for my AC unit. Another one was for drainage issues. It's my first time ever using Cinch, so I wasn't very familiar with anything to do with it, but it was self-explanatory after getting to the website and making sure that if I was looking to get a specific repair done, that it was easy to navigate through the online and just have them come here. They quickly responded to any concerns. Every time I have a conversation with any of the representatives through the phone, they're always very informative and very polite.

Cinch is good in repairing your stuff, which is what I like. They don't give you any hassle when it comes to your repairs. But I had to do separate claims for a washer and dryer. Both needed to be looked at and I gotta pay for both of them. The reps never said it’s two different prices. I wish I had known that because I had to pay a plumber. He charged 182 an hour to come out. Then, I had to call a plumber out for the garbage disposal. A couple of months ago, the air went out and then, Cinch had to get me a new garbage disposal because it stopped my sink up, which was great. So, I had those back-to-back.

We were looking at home warranties when I first bought this house and Cinch came up. We have been with them ever since. We never had a problem with submitting claims but sometimes, the contractor would not notify Cinch that they couldn't perform the job. So, I would have to call back and explain that I still hadn't heard from the contractor and ask if there was any problem. Cinch took care of it rather quickly. That was on the contractor and depending on what time of year, whether it's the furnace or the AC, it could be busy and they just couldn't do that particular job. It was not Cinch’s fault. When Cinch sent a tech, it was spot-on every time. They took care of the problem and I never had to go back after that. There are a lot of home warranty companies out there now and I've had people tell me that Cinch's prices are somewhat higher than some of the other ones. But I am comfortable with the price with the times that I've called.

The stove broke and Cinch gave me money for it. I got $700 which was more than generous for a 20-year-old stove. $700 isn't exactly enough to buy a new stove, but it seemed fair. The tech was nice and thorough. He tried to look up the codes and asked me if I had any original paperwork on the stove. He Googled it and was able to determine it was over 20 years old. He called a few places trying to find a part but couldn’t so, he said he would have to call Cinch and tell them it was not fixable. It usually takes them 48 hours to make up their mind and it was a Saturday so they were not gonna do anything until Monday or Tuesday.

When I first got Cinch, it didn't cover my washer and dryer. I had to call and pay a difference and add that online 'cause I needed services done for my washer and they came out and fixed it. The tech who came out was okay. Cinch has been fine.

The service that I had yesterday from Cinch was very nice. My furnace was not doing right. The technician came and examined the furnace. He said the furnace is in good shape, but there's some other zone problems. So, I got a reschedule from another company. He called Cinch and we got a rescheduled service, which will happen next Tuesday. So, we feel satisfied with the service. Our local Cinch representative is Nathan and he is very good. I'm a senior and whenever I have a problem, I reach him first. He's always been so patient, explaining everything to me and say, "Please do this. Please do that." So, I'm really very, very impressed with his kindness and patience. When we have parties with my friends, I recommended Cinch to all of them. I explain what is company is about and my experiences.

I've been with Cinch for three years now. They send somebody out to fix things if we have issues. Submitting a claim has been relatively easy. Our recent claim was for the furnace. It wouldn't heat until they sent somebody out and fixed it. The techs who came were great. But you pay $200 when they come out and do it and I'm paying a monthly fee too. It's too high. It used to be 125 and it's been jacked up to 200.

Cinch provides very good service and has good people. I've had a number of calls and it went well. It's been an excellent experience. My last claim was plumbing and On Time Plumbers showed up. I called in the afternoon and the plumber was out the next morning. The main shut-off valve for my water supply to the house was leaking and cracked and he fixed it. He was a professional, excellent and delightful guy.

I've had them ever since I've owned this home and it's been 14 years now. They've been good. I've had my recent interactions, which were unsatisfactory. But in the overall scheme of things, they perform well. I would recommend them.

We just had a new air conditioner installed through Cinch. I was pleasantly surprised. Cinch came through and went above and beyond our expectations as far as working with us to not only fix the issue with the air conditioner, but to replace the unit. Brad at Lee County Heating and Cooling really was the biggest factor in the whole equation. He was fantastic. He was a 10 out of 10. His knowledge, professionalism, punctuality, and follow-up stood out. I was very impressed with the contractors that Cinch partnered with. In the future, if I ever have to buy a warranty, I will buy one from Cinch. That's how satisfied we are.

When I submitted a claim with Cinch, it was good. The AC stopped working and they set up with an air conditioning company and they called me and set up the appointment. The techs were good. It took them 15 minutes to fix it.

Recently, we had a good experience with Cinch. But overall, since we've been paying our premiums, I really have had not good experiences. I sent in a claim when the water that runs through the ice maker on the front door of the fridge wouldn't turn off. The contractor had to get a new part. The mechanism that the filter sits in was old and something was wrong with it. So they replaced it. The guy that came out was fantastic. He diagnosed the problem and then ordered the part on a Monday. Then he was back on Thursday and everything was working when he left. It was a very good experience.

We've had Cinch for almost 20 years. When I've dealt with the agents, they've been very polite and understanding. They're very easy to work with. The process is simple and it's an easy monthly payment. We've used Cinch to fix the air conditioning and a stove a number of times, so it's paid for itself. What I like most about the service is the ability to call up and get a contractor out quickly with at least a fixed cost initially without an hourly charge. But sometimes they rush to get the job done and aren't necessarily totally complete with it.

I had an excellent experience with the reps. They were on time, accurate, and kept me up-to-date at each moment. They changed the appointment and then they had an earlier cancellation, which I accepted. It was all very smooth, professional, and informative. The installation crew was superb as well. There were two very professional gentlemen. They were very courteous and pleasant. We have two little dogs and they got on really well with the dogs. They found the part and then replaced it. The more experienced gentleman knew exactly what he was doing. He fixed the item without disrupting the whole setup. When he came back with the part, he just put it in, fixed it, and tested it. It was smooth, easy, and very relaxed.

I like the fast response from Cinch. The communication is great and the tech services are good. It's working great. The contractor that came out was perfect, clean, and knowledgeable. They showed up on time and communicated earlier that the tech was going to be on his way. Then he came and did the job. He followed up just to find out if the part that he replaced was working good and closed the deal. It was easy to do business with Cinch. They have always been great. Every time I had something going on here in the house, they helped fix it and take care of it.

Cinch Home Services corresponds with me. The individual that they sent provided good feedback, called and communicated. I have one job that is outstanding, but I'm hopefully supposed to be done by tomorrow.

It used to be that there was no service charge. Now, there is one. Also, it used to be that it took a while to get a service rep out here after we called in a claim. It has been working out better now.

I learned about Cinch through my real estate agent who helped me buy a house this past spring. I purchased an older home and she recommended it as part of keeping up with normal maintenance and wear and tear of the home. I thought that it was a great value for the potential savings that it would provide in the case of repairs needing to happen or emergency situations wherever systems fail.

Submitting a claim for the water heater was a little complicated because I had to call 20 times to ask Cinch to send me the person who would fix it because it was dripping water. I had to shut off the water for my whole house and it was a week without water. So, it was very difficult. The repair people needed to replace the water heater and I had to pay for them to get the permits. It is working okay but I haven't received the permit or the replacement.

When I bought this condo, they had Cinch already on it so I continued it through the next year and then signed up to have it activated again just a few weeks ago. I had an incident with my furnace, which wasn't turning on. I called and was scheduled for Sears to come out and service my furnace. It was a very easy claims process. They had to order a part and the tech came back the next week and repaired my furnace. He explained what he was doing and what part he was ordering. He was very nice and concerned about cleaning up afterwards. Everyone that I had contact with since was very helpful and considerate of my age. They helped me get things ordered in the way I should have. I did have to pay $150 to have the part ordered but that was the only thing.

We bought our house and the previous homeowner got Cinch as our home warranty. Their service is good and we've renewed. Sometimes submitting a claim is easier than others. The online experience is easy, but if I have to call customer service, it can be a bit of a runaround. Calling a number and trying to get to a real person can be difficult. Besides that, our experiences with the contractors have always been good. They're local, and they've always been responsive and helpful. They show up when they say they would and they're people that I would call back on my own if we needed to have some kind of service done. Overall, it's nice to have a warranty plan.

When we first purchased our home, Cinch was one of the services that was paid for and it's great. It's a neat concept. It's like living in an apartment, but without being in an apartment. Our heat stopped working and with the winter coming, we tried to get it done as quickly as possible. I went in one day to put in the claim online, which was quick and easy, and then, the next day, they were out here. The guy taught me how to fix it if it happened again. It was just a quick switch that needed to be pressed.

Cinch bought out HMS whose customer I have been for so long. When the spark lighter on our gas kitchen range stopped working, they sent someone to repair it. However, they weren't able to fix it at all ‘cause the unit is so old. They can't get parts for it anymore. I had a very helpful discussion with the repairman who has long experience with such situations, and he recommended that I use a grill lighter to light the burners by hand instead of buying a new unit. He was a great source of information about that unit, which I would have never figured out for myself. Overall, I'm entirely satisfied with Cinch. Every time I've dealt with them, they've been prompt in responding to my request and have sent out good people to do the work. What more can I ask for?

I had an HMS warranty program, then Cinch replaced it and they've been good. Submitting claims has been straightforward. They haven't been too difficult to deal with.

I had a tech come out and look at something. It was great. It was easy to get everything scheduled and he was able to get everything fixed quickly. He was nice. I always appreciate technicians letting me watch what they were doing so I could learn just in case I have that issue and he didn't have a problem with that.

The amount Cinch Home Services provided aligns with how much they were willing to pay. Also, submitting a claim is easy. But their time to send a technician is bad. When I first moved in, I had a problem with my AC. When I submitted a ticket, they said it would take two weeks to get someone here. I was, "It's Texas. It's summer. I can't wait for two weeks to get a technician in." My refrigerator had some problem. Cinch sent someone in within a week but he was not professional. He came in to diagnose, disappeared for two weeks, came in again with the wrong parts. After a month, he came in and fixed the problem.

Submitting a claim is easy. However, we still have issues with that same claim that we put in. I've been waiting for a phone call from Cinch Home Services a month now and they haven't reached out. There was a pipe repair that was to be done. They "repaired it", but there was more damage than just that pipe. I sent over a quote with people I had to hire for them to inspect and quote out something for repair. I sent out the invoice, but I haven't heard back.

I already had this home warranty and Cinch took over. I didn't know that they switched over until I called. After I called and was concerned when I found out that I had to pay, they sent the new rules. It wasn't sent previously when they took over. It used to be where you just pay your deductible and then the techs come out and fix it. If they have to replace it, they just do. I was used to that. But now, I have to pay and then pay the deductible. And then pay for something else.

I'm very happy with the product. I've never bought a home warranty before and this is my fifth house. I wish I would have known before. We bought the property and took over in August 7th, and we've had three claims. I was very happy that there wasn't any back and forth. Cinch hasn't questioned anything that I've reported and it's been taken care of right away. If I had a problem on the website when I was trying to submit a claim, I had very helpful customer service when I called. I haven't had any problem with them.

I would not go through Cinch again for anything. I had an air conditioning issue and they sent people out here multiple times. They allowed the contractors to cut filters out of the line that's supposed to be blocking all the trash, then they put stop leak in my system, which caused everything to stop up. The problem to begin with was my compressor was no good. It was going bad. I had a couple of people that I know, relatives, who looked and diagnosed the problem.

Doing claims with Cinch is way easier than I thought it was gonna be. I haven't used them because I thought it would be easier to do it and pay for it myself. But I thought it's silly to pay for it and not use it so I used it for the first time and it was great. I get my HVAC system tuned up in the spring for summer and in the fall for winter. Instead of calling the company I normally do, I reached out to Cinch, asked them if they do it as part of the home warranty and they said yes. They got somebody out here who was very pleasant. He billed Cinch and it was a piece of cake.

I like that Cinch is one place to call if I have some issues. My technicians have always been good, and they usually respond the same day and schedule a service call. However, the deductible has increased significantly over the last five years that I've had Cinch. That's annoying.

With Cinch, I like the quickness of getting someone out there when I have an issue. I don't have to wait days for it. However, the first contractor that came out didn't pay attention to the job. It was a pipe in my wall for the washing machine that was leaking. Two days later, I had to call Cinch back and the guy that came out was the best. Everything's working great now.

I did a claim for my heater that's not working right. The guys came out right away to look at it. They said that the gas valve needs to be replaced but until the unit stops working, they couldn't do anything about it. But it's real loud noise that we can't even hardly sleep at night, and we have to turn off the heat when we need it. That's been frustrating that they have to wait until it stops working. But overall, I like Cinch. I've had them for 20 years now and the contractors seem to be able to fix and repair things.

When I got the free service for Cinch to tune up my furnaces, that went very well. That was a part of my policy that they would service my central air. But they did not include the hot water tank so I have to go out of my pocket and pay that. It was not what they discussed when I first signed up with them and I told them what package I was looking for. They also got a lot of things on there that I don't even have, like a pool or a Jacuzzi tub.

Cinch came with the house that I recently bought, so I went with it. It was free for a whole year for me, and any little problem that I've had has been fixed. I've reached out twice. I did it through the app, then the last time, something was wrong with the app. I called over the phone, and the lady on the phone was nice and helped me fill everything out. They got everything scheduled. They were user-friendly, and I like the quick feedback. That's everything a customer wants.

Cinch had someone come out once for my dishwasher and once for my washing machine. Both times, they did excellent, professional jobs. They kept me informed and there were no surprises.

I purchased a house and the home warranty was Cinch. I've made claims, and the second time was perfect, but the first time was not good. I moved in and the ice machine was all frozen over and one of the compartments was not freezing. Someone came out and did a fine job of trying to fix my refrigerator, but the ice machine wasn't working after a few days. I called back, but the person at Cinch wasn't able to do anything about it until the report came in and the repairman hadn't made a report yet. I had difficulty trying to schedule again until I complained online. I got a survey and I slammed Cinch because my ice machine wasn't fixed and I didn't even get a call back after the Cinch guy said, "I'll call you as soon as I hear back from him."

We see a big difference between Cinch and another company we used to have. The tech was great with our most recent claim. He came over and looked at the garbage disposal. It looked like it was about to die any moment and it wasn't worth fixing it. Some places try to do the minimum but he didn't make us go through this whole thing. He made sure it was okay, set up a new one, checked everything, and gave us advice on how to keep it working properly. Usually, they don't spend that much time like that so that was nice.

My claim was slow to get started as I live in a rural area but then my claim was fast tracked with complete satisfaction. Management made sure that I was taken care of and my claim paid quickly for repair of my appliance.

Called to get appliance serviced. Told by technician that part was not covered and we ordered only to find out it's discontinued and there's no replacement. Cinch and Sears knew this and are stalling or will not give us our refund. Speaking to the same 3 stooges and all I get is promises, promises. Right hand not knowing what left is doing.

I have been using Cinch for years at my business and I decided to put one on my house six months ago. I have submitted one claim and it was great. The techs who came out were fine. I've been in the business for 30 years. I know all of the home warranty companies out there and I like Cinch. I wouldn't recommend it if I didn't believe in it.

Our experience with Cinch has not been good. We got it when we bought our house five years ago. First, we had a microwave go out, and they said it wasn't covered. A second thing broke, and they said it wasn't covered either. What the hell do we have this policy for? I was so mad, but I figured I better not talk to anybody. However, after this year, we'll drop their policy.

Cinch did a great job with my appliances. I had the service for almost over 10 years. I am now selling my house so I cancelled it but I'll get them again when I get another house. I was just dissatisfied that my monthly payment went up to $150 instead of $100. Not only did they go up on my monthly payments, they also went up on deductible. Also, I was confused when I was trying to get ahold of them on the phone. I was talking to folks who were saying they were taking phone calls for Cinch. I didn't understand a lot of stuff that was going on.

Cinch had somebody come fix my oven, but overall, I've not been pleased with their services. I had my boyfriend take off work, but the contractor did not come out. They messaged me about 30 minutes before the window was over, said that they weren't coming and that I needed to reschedule. I had to reschedule really far out because I didn't wanna have to take off work to have it done. I had to pick a time that I didn't work to schedule it.

It's been great with Cinch. Their process is very easy and their technicians are very professional. The quality of work they do surpasses our standard.

I had my home warranty prior to Cinch, then they changed hands three years ago. It rolled over to Cinch with a new buyout, and while the previous company was good, Cinch was even better. The reps are very helpful when I submit service requests. The technician who serviced my garbage disposal was so kind as well. I live by myself and I fractured my knee. My leg was in an immobilizer that wouldn't let it bend, so I couldn't take anything out from under the cabinet. The technician took everything out, replaced the garbage disposal, and put everything back. It was really excellent customer service, and everything's working great. I'm always trying to tell people, "Do a home warranty."

When I bought my house in March, my realtor suggested Cinch and said that her clients have had a great experience. I submit claims though the online platform or by calling. Sometimes the reps don't know what it is that I'm talking about, but other than that, I haven't had any issues. They find people to come out to the house, then I don't have to do that work. Cinch has been great and I'd tell people to buy the home warranty.

Sometimes Cinch works really well, but it depends a lot on who they call to do repairs. They work off a list and sometimes you get a good company but sometimes you get a bad one. I live in what I don't consider a rural area, but everybody else seems to. The main hub of all the people who have companies to fix things are 10 to 20 miles away. Recently, my air conditioning wasn't working. I could turn the fan on, but the cooling unit wouldn't work in my upstairs unit. Sears missed two appointments, and the time for being there for their appointment was between 7:00 in the morning and 6:00 in the evening. That sucked because I took off those days.

I was given Cinch when I bought a home and it was in place. I then kept the service going because we're in an older home now and things are getting a little older. I'm not that happy though. I've had good experiences and bad. I had to have my microwave replaced, and they just gave me the money. It's ridiculous how they do this. I also had my washer fixed and it's working, but I'm not sure if there's fine print in their company that I am not aware of.

When I got the service, I was paying 75 initially when the contractor came out, and then all of a sudden, it jumped from one point to 200. It didn't happen gradually. So when anybody comes out, it's $200 and I don't like that because several times they came out with something minor and the man said, "Well, you gotta pay the 200." Other than that, I've been satisfied with Cinch. They take care of the job. They send good people out. I like the people that are under their contract. More than anything, it's knowing that you got support when something goes wrong in your house.

Cinch is a scam! BEWARE! I filed two claims, paid my $150 deductible and two months later I'm told one of my items wasn't covered, even though they said it was and they "sent" the parts to the service provider, who never received them. So here I am, over two months later with still broken items. Whenever I called Cinch in the pass I spoke to people I could barely understand and didn't have a clue, telling me multiple lies just to get me off the phone. DO NOT USE CINCH! When I tried to cancel my plan they gave me the run around, eventually I got it canceled. CINCH IS A COMPLETE SCAM! Beware, you have been warned!

Horrible costumer service. Water heater has been out for 2 weeks, and now won't get fixed for another week or even longer. And of course they can't get some else out. And can't call someone else because they don't reimburse.

I got Cinch as a housewarming gift and I continued it after the first year. It was HMS when I first purchased the plan, and it became Cinch seven years ago. The automated system is not good but when I call the customer service line, a human being answers that phone. 99.9% of the time, it's been good with the technicians.

The submitting process is fine. It was mostly through online. But there were a couple pieces of information that were unclear. I got a call telling me someone needed to discuss something with me. I called the number and it would put me through this automated system, but I couldn't get ahold of the person that I was supposed to call back. There was no direct number to call back when I get requested to call back somebody. I would end up going through the system and it would say, "Do you wanna check on your claim?” I couldn't get ahold of somebody to update me on the situation. Why couldn't I do that if I was told to submit the claim through online and I couldn't get ahold of somebody? That is the part that doesn't make sense to me.

The thing I like most is that we don't have to try to find providers. We don't have to worry if they were reputable. If they weren't, Cinch would deal with it. They're a great middle person to help us to get a provider. We tell Cinch Home Services something's going on, and they put us in contact with the provider. We pay our deductible and we go from there. We would not be able to do it any other way. Our stove had a problem. It was a little bumpy. We were without a stove for a month. It was the part. It was an old stove. I didn't realize how old. Cinch got a part. The tech came out, but the part didn't work. They had to wait for another part.

Whatever I had needed to be done, Cinch has been handling it pretty well. I had a microwave oven and they couldn't replace it, so they gave me money to buy one. Also, my interactions with their claims representatives have been very well and the techs have been good to me. Cinch takes a fee out every month and I gotta pay a deductible if something happens but they’d take care of it.

The biggest disappointment ever! Their salesperson at Sam’s Club convinced me that all the electrical, mechanical, and plumbing are fully covered under their plan. Sad to say, it was all lies. I needed AC repair. Cinch sent me a contractor. They diagnosed the system and listed the items that needed replacement to fix my system. They presented me with an invoice of $6,400. I told them to contact Cinch. They said 90% of the items that were supposed to be covered by Cinch were not covered. I had no choice but to fix my AC at my own expense. After months of calls and emails Cinch sent me $300. I immediately cancelled the service. This company is a big joke and I caution you to be very careful before you decide to join. Their contractors are of the lowest quality ever! I had a leak in the tub faucet. Cinch sent me a plumber. He came unequipped and didn’t have the right tools in his van. He went to Home Depot to buy some needed tools. He returned after an hour and removed the faucet and replaced it with a new one I bought from Moen. I asked him to seal around the faucet to avoid any wall damage from water seeping through. He told me it’s not needed. I told him water can enter through the gaps and damage my walls and develop mold. He said he didn’t have sealant in his van. I asked him to call his boss. We were communicating through Google translate by the way. Luckily his boss spoke English. He understood what I said and explained to the plumber what he needed to do. The plumber went to his van and came back with a tube of lubricant and lubricated all around the faucet. Instead of sealing around the faucet, he lubricated it. I lost my temper and kicked him out my house. Trust me people, do not become a victim like me. Do not join this company. You will regret it. You are better off paying out of pocket for your repairs than relying on a company that contracts the lowest quality and most unprofessional unskilled trades in the City of Houston. Thank God I cancelled them!

When I submitted a claim with Cinch, it was speedy. We've had someone come out in a couple of days. However, there had been two things we thought would be covered that were not covered. We had a sink that was leaking. Whatever was broken was not covered in the warranty. The guy did what he could to repair it. But it was broken within the first couple of weeks we moved in. I don't know if that's not explained very well that that's not covered. But it seemed like something that would have been covered because we had a full warranty. It was a little disappointing. But the techs sent have been great.

I'd recommend Cinch. They do what they said they'd do and respond quickly to our needs. I recently did a claim for the air conditioner that had stopped working. I tried to do it online, but the time given for response was three weeks. I called and got somebody out the next day. The repairman who came out was very knowledgeable and had it fixed in no time. He checked and determined that it was the capacitor, and he replaced it.

For the most part, Cinch has done what it says it's gonna do. I go online to submit a claim. I put in the claim and typically get a call within 24 hours. For the most part, I'm happy with the contractors. There was one experience several years ago that I requested a different contractor. I wasn't comfortable with what they were saying. I wasn't comfortable with the approach they wanted to take. I didn't think they properly diagnosed the issue. I had another contractor come out who gave a different diagnosis of what I thought the problem was, and that was more aligned with the service that was needed. Cinch is reliable. The most frustrating thing is when I have to call Cinch directly, and it takes an hour to get through all the prompts to get a person on the phone. I'd recommend Cinch if somebody had a need.

I've had a good experience with Cinch. The technicians are very good. They do their job well, and they know what the problem is. They ask beforehand the make of the model, if it is an appliance problem and things. Usually, they have their stuff with them so they just come and fix the issue.

My husband calls or goes online to submit a claim with Cinch. Our experience with the technicians has been good. The latest thing we had was when they came out to check my washer machine because it was making a weird noise. The technician said that in his experience, it’s the transmission going out, but it's okay to use it because the warranty company doesn't cover a loud noise. But if transmission stops working, then they would come out and either fix it or replace the machine. We're satisfied.

The first claim with Cinch was a little challenging when we had our HVAC out for one month before we got it replaced. For the last claim which was for a dishwasher that went out, that was a lot better. The dishwasher was fixed so we're happy about that. The technicians seem to know what they're doing. Overall, it's pretty good with the service once they are able to fix the issue.

I'm impressed with how quickly Cinch resolves situations. They send techs out in less than a week, and they are very knowledgeable and tend to do a good job. I haven't had any concerns or issues with them since they helped me.

We had problems with our furnace. It was complicated, but it's been resolved and Cinch was helpful in getting that taken care of.

When I had an air conditioning problem, Cinch assigned the claim pretty quickly, but the people they assigned it to couldn't get to me for almost two weeks. It took too long to get the project done on my schedule, and I'm open to any day. Same thing happened when I had refrigerator problems. Also the price is a little high and I could never get ahold of anybody until I put a bad review. After this last time with my air conditioning, Cinch wanted a rating. I put in something that wasn't good and they called me. But their technicians did great a job once they were able to put me in the schedule.

I have filed about seven claims with Cinch and they have all gone smoothly. I have a brand-new dishwasher and microwave and water heater because of Cinch. Their rate has gotten more expensive every year, but that makes sense. We're not a new home anymore. So it’s fine.

At the time the amount of payment was very satisfactory to me. Also, Cinch Home Services is responsive. They follow up with every request that I submit. It's on time, which is a good thing about them. In the gap of four years that I am here and I have this contract, I have filed two claims to them. I did one a month ago. Their services are excellent. However, the deductible is a bit higher than their competitors, which made me think twice to get out of this contract with Cinch and go with another provider. But due to my busy schedule, I never came to that point. Recently, Cinch doubled its price to me. They increased it from $31 to $56 plus I have never been reached out to for it. I'm not happy with that.

A technician came and fixed my oven burner which was clogged. They were cool, but it was a little long without having that burner. It took almost a week for them before they came out. But it got taken care of and other than that, I was okay with everything.

We filed a claim because our 30 yo downstairs HVAC was not cooling properly. The coils and outside line were obviosuly leaking because they continue to ice over. However, that did not warrant a leak check says Cinch. So they added freon which did nothing to help the situation, still not cooling and still icing over and leaking on my garage floor. Then, our "Customer Advocate Specialist" told us via email AND voicemail message that our "entire unit" would be replaced. After a month of trying to get the work schedule, I finally received a call from the service provider that they were only approved to replace the coils, and the $1200 I signed off on paying was to modify the old system so that the new coils would fit! This is unacceptable! They need to honor their initial decision. There is something suspicious going on here. When you call and ask to speak with someone else, the company will only allow you to talk to your "Customer Advocacy Specialist."

This is follow up review of the AC repair with Cinch home warranty services. They did fix and replaced damaged part of the AC and is working ok for now and I hope it will last. Thank you for fixing my AC and I appreciate the lady that follow up on the call for me.

We had the Sears/Cinch Home Warranty from July 2023 until October 2024. Our kitchen had older appliances. We first used the warranty service on our dishwasher and had prompt service. But then recently our fridge died. A local repair provider dispatched from Sears came promptly and said we needed a new compressor. We waited a full 2 weeks but the part was not available (backordered). During this wait, our range/oven died and we opened another service request. But before the repair person came, we decided to get all new kitchen appliances and not wait any longer. We noted that calls to the warranty staff required a lengthy phone recorded menu and that some representatives we finally talked to could not be easily understood (foreign speakers?). We had to keep trying and finally were able to cancel both service requests and then finally the warranty contract itself after lengthy argument with a warranty representative. At no time was any financial compensation in lieu of repair/replacement offered to us to help us with the new purchases. So we are out over $2000 with nothing to show for it except a lot of aggravation. If you have all older appliances and have experienced trouble getting a local repair person to come to your home, then maybe this warranty would be good for you. But it didn't really help us.

Cinch is good. Things happen and they'll be there. You pay a deductible and that's where it goes so sometimes it saves you a lot of money. I like that they fix everything. I did a claim on a water heater and it went well. I put it in one day, and the next day, a repairman was out here fixing it. He replaced two elements to fix it. One thing that could be improved would be time sometimes. I know that they have to go through the channels and get everything approved but they could make it a little faster. They come to find out there's a problem, then they gotta run it through and get it approved, and it might take a couple of days. If it's your air conditioning, it might take a couple of days and it might be the dead of summer. It's hard to go without AC. I had a problem with my heater and it was taking a little bit. Cinch told me to go buy these heaters to use and they paid for them until they got the part in.

Cinch has been very helpful. I've been a member for almost 10 years and I've had really positive experiences. Occasionally, I've had some issues though. With my dishwasher last month, it took four weeks for it to be resolved. In some cases, it takes more than a week. If they can have more service providers to cover those events, that would be great. But I had a furnace problem this week, and it was resolved in one day. I plan to continue to be a Cinch member.

We were with HMS and Cinch took over the policies. One time, we called to let them know that we were having a problem with the fridge, but they said that what I was calling about wasn't covered. A while after that, the fridge started leaking, so we called them up and they sent out Taylor Home Appliances. They very nice people and it was determined that the part that needs to be replaced was obsolete. So they offered us a replacement for it, but the replacement they offered wouldn't fit in the kitchen. It would have blocked the doorway to the laundry room. That's why we wound up doing the cash-out and found our own refrigerator. Everything went very well. Aside from that, the price of the policy increased, and it's a little high.

I've been with Cinch since July. There's terrible miscommunication, and any claim takes a really long time. There isn't a feedback loop with the providers that they use, so it ends up pending for weeks and weeks at a time. I had a really terrible experience with my dishwasher. I submitted a claim in July, and I just had a dishwasher installed last week. It took three months and having five people come out, and they kept telling me the same thing. It was just a bunch of disjointed providers.

When we purchased our home, they provided us with a home warranty. We continued it once that one expired, then Cinch bought out the company that we previously had. Recently, I did a claim with my dishwasher. It was leaking water. I put the claim in online and they quickly assigned me a technician. The technician came out a week later, but he wasn't able to repair my dishwasher on that visit and the service company quickly learned that they couldn't get the parts. Cinch contacted me about the replacement, and we communicated about how I wanted to go about it. I'm now in the replacement phase, and I've already received the check for it.

The claims process was fine. I called, I gave Cinch Home Services a $100 deductible, they called somebody, and got the contractor here. It was a simple fix. The tech fixed the air conditioner and it's fine. He was very professional. He resolved it very quickly.

I'm very happy with Cinch. The only thing is the deductible is expensive. Overall, it's still more affordable than paying full price for everything also. The technician that came in was young and untrained yet. My wife told him what the issue was, and he still did what he wanted to do. We had to wait two weeks for the part, even though we told him, "This is the problem." He said, "There's no burner on the bottom, on the stove." We said, "How? What do you mean there's no burner? There is a burner in the stove on the bottom." He looked up something on his phone and he was like, "See. There's no burner."

Submitting a claim with Cinch Home Services was easy, simple and effective. It was for my dryer not working. It wasn't heating up. Cinch fixed it. The techs were informative and polite.

I do my claims to Cinch by phone. I'm not very good at the internet, but it's good. I just follow the prompts and I usually am able to get ahold of somebody to tell. Recently, I had my washer repaired. It went really well. The people from the appliance service was affiliated with Sears. They called me up and asked me what was all going on. I gave a description to the Cinch people, but the appliance repair called me. They knew exactly what part to get and they didn't have to make another trip. So, that was good. I would tell others to try Cinch out. Prices are so high if you have to buy a new appliance yourself or just get a regular repairman. Then you have to pay for the part. All that adds up. So, it's a lot better to have the warranty.

I've had great experiences with Cinch. You can't get anyone on the phone, but the online thing works really well. Last time, I had really quick response as to an appointment. The time before, it was like two weeks before they could get out. I think they were just really busy. Other than that, the service has been great. I plan on keeping it.

The claim was for my AC. It was simple and easy. I got on the website. Filled it out. It was very smooth. I had good technicians.

Submitting a claim to Cinch was very easy, and I was happy with the way it went until I got to the point where the company that they chose to come out called me with, “We have authorization to replace your water heater, but we have to discuss the uncovered charges.” When I asked what the uncovered charges were, it was $1,216. So, if they were charging that, then how much is Cinch paying them to change out my water heater? The cost of the water heater was $800. Plus, if they're paying them $500 to install it, so I'm looking at $2,700 to have a water heater reinstalled. I'd done it myself for $40.

Cinch has been a great resource for me. I don't have to worry about stuff breaking down. And when they do break down, they come out. So, I like it. It’s a very good service. They're very prompt. When they say they're gonna be here, they're gonna be here. If they can't make it, they tell me right away. They say, "What's a good day for you?" So, we reschedule. I like that the people know what they're doing. The people who come out are very nice people.

My experience with Cinch has been positive, so far. I haven't had an issue with someone not coming out. The person also contacted me back quickly when I submitted a claim. One tech came a bit late, but that wasn't a big deal. One time, one person had to get called back because he thought he fixed the air conditioning, but the issue was still there. But he came back the next day and fixed it. I've been pleased, overall. However, one time I accidentally hit "Yes" for, "Has this appointment been scheduled?" and I clicked, "No." But I had flipped those back in my mind. I wanted to go back and say, "Never mind, please schedule this," and there was no way to.

I was referred to Cinch by a family member who said that she had great success with them. Also, the home that I purchased had a warranty with Cinch, so I ended up going ahead with the service. Recently, I called the service line from an email and spoke with a representative who helped me submit my claim. It was very easy, then I was given an email and a text message on who the service provider was going to be, what time I should expect them, and their name. When the tech came, he was professional and he did what he needed to do. He gave me good insight and helped with ensuring that the issue didn't occur again. I've referred family members to Cinch. They are who they say they are and they help when they say they can help. They give you clear guidelines on what they can do and what they can't and I like the ease of communication.

The representatives of Cinch were hard to understand. They could have told me at the beginning that what I was calling about was not covered. I paid $100 for something that they did not cover. The technician doesn't tell you anything. It's happened twice. They were both plumbing issues. Don't waste your money with Cinch.

Submitting a claim with Cinch has been super easy. They've been good. I also love that I can submit a claim online and not have to talk to anybody on the phone. I should have filed a complaint about one technician, though. For the most part, the techs have been good, but I had one guy come out for my furnace and he was not good. The second time I had to call about my furnace, it was a different company that came and they found that the previous guy, the rude one, had cut a wire. But the last plumber that they sent out to me was AP Plumbing and they were wonderful.

When I had a claim, the contractor came out and did what they were supposed to do. The person explained everything they were doing, and the reason why I was having the problem. I was very much satisfied. My experience with Cinch was great.

The claims process is normally pretty standard. It's normally online and usually pretty quick. My experience with their techs has been good.

Cinch's service is good. I had an issue with my AC unit and it was blowing hot air. I had to go online and identify what the issue was, what my need was, pay my deductible, and then after that, they would contact me with a vendor who's gonna be the one doing the work. I just have to wait until the vendor calls me back and then schedule an appointment. The vendors they've sent out were good. For the most part, they were able to resolve my issues the same day.

I recommend Cinch Home Services to everyone. It's something that I tell every friend of mine, "If you're gonna buy a house, go here. Get this from this company." It has been a lifesaver. Submitting claims with them has been easy. I can do most of it online and text. I usually don't have to talk to anybody. I pay a little deductible and the contractor would come out. Depending on the time of year, it could take a while to get someone out. But it has never been terrible. We have a system when we have guests. If there is a technician working, they would stay down in the basement. The contractor would yoo-hoo up to us, because we work in the office upstairs, so we can get the dogs. Because we wanna make sure the dogs stay calm. They've been accommodating. Cinch replaced my hot water heater, and all I had to do was pay a deductible. It saved us financially.

I'm a Realtor, so we do follow the HMS product which is now Cinch and I keep it on my house. Submitting a claim was fine. It was an older stove and it took way too long to get the parts so I had to do quite a bit of follow-up and complaining. I probably was without a stove for at least a month, which was a long time. But they finally got the parts and it's fixed now and everything is good. The technicians were very helpful and did their job.

We looked into Cinch Home Services. They had some great packages, so we went ahead and purchased it. It covers a variety of all the things in our house. It's a great home warranty service. Great customer service, and very efficient service when they send out contractors to get stuff fixed. We recently had a broken garbage disposal. I logged in through my account online, picked what the problem was, brief description, and the contractor sent me a text and said, “My name's Justin. I've been assigned to your case for Cinch. When's a good time to come out?” Set up that appointment, came out within a few days. They got the whole thing fixed instead of replaced, and saved us 600 bucks. They were fantastic. The guy that came out was super kind. He explained everything that was going on, worked very efficiently and worked around our schedule.

I've had my house for about 11 years so I've had Cinch for that long. I’ve had to submit several claims and haven't had any problems. They first came with a price that wasn't even near to helping me do what I had to do. But I called them and we worked it out though I had to come out of pocket a couple of hundred dollars. They're good people and everything went fine. I've had to use them a lot and I'm glad that I have them.

The times we have requested the services, they've been fine and the techs they send out are very well. I've been satisfied and I'd recommend them.

I've been with Cinch for about six months. The plan I chose covers everything and they were pretty good. The dishwasher went and they replaced it. I filed the claim over the computer and someone got back to me either the same day or the next morning. They were very quick in doing that. They scheduled a repairman to come out and he came out to check the washer.

My experience with Cinch has been very good. I submitted a claim via the phone and talked to a representative. And that was very straightforward. They were very helpful and professional and they answered all my questions. As well as submitting a claim through their website, it was very easy. They followed up within 24 hours to make sure that the companies that were scheduled to come work, had gotten back to me and that it had been scheduled, as well as making sure that I was pleased with the service and the service was completed to my expectations. They were very responsive in making sure that the process was very well-handled.

Our furnace had a gas leak as temperatures were dropping in the north. As we had two toddlers, it was important to get our furnace up and running as nights started freezing. I found the customer service to be some of the worst I have experienced. Their systems were also lacking. I had to contact them three times a day for a week to get our service request processed, documents uploaded and receive a response.

I purchased a home, and it came with a one-year warranty through Cinch. Everything in the house is covered, and their customer service has been very good. I've had two different calls from them. The first time, it didn't go very well. I'm not the stove expert and I don't know why it wouldn't work, but Cinch refunded my first service call.

Been working over 2 months to get washing machine fixed. Including no shows for confirmed appointments and horrible communication between Cinch and Sears home service. Difficult to reach live people. Recommend realtor to not use them either. Use anyone but Cinch.

This place is the worst. I have my dishwasher melt and it took 4 months, at least 5 phone calls at an average of 1.5 hours each to get a replacement. There was never any direction of what needs to be in place before they could install the dishwasher. The dishwasher finally was delivered and the employees installing noticed a leaky valve and could not install. They left the dishwasher to be installed once the leak was fixed. When the leak was fixed, I called to get someone to come install, they pretty much told me they do not do that and did not have anyone to recommend to install. They also issued me $100 to have it installed. I was not able to get anyone to come install for less than $300. When I called, the agent on the phone kept repeating themselves and told me they did not have any contact information for their authorization department to question the amount I was getting. I had to rely on the old “check is in the mail”. DO NOT CONTRACT WITH THIS BUSINESS. Had Sears for years and my warranty was sold or managed or whatever by cinch. This is the worst service I have had in a really long time.

Bottom line up Front: Wayne M. help solved our Viking refrigerator issue in three days. He is one of the best customer service advocate that I have ever interacted with. He did an excellent job following up and kept me informed. His customer skills are among the best I’ve seen in more than 40 years. He’s an excellent representative for CINCH.

I renewed Cinch after a year from the seller. I also had them for five years in my previous home. What I like most is the peace of mind knowing that some large expense could be avoided. But my most recent and current experience has been horrendous. Six weeks ago, my refrigerator stopped cooling. I had to wait a couple of weeks to get a technician and another 10 days to get a part. Then the part was the wrong part, so I'm still waiting. They are supposed to get back to me and I'm trying to give that time. This has been one of these hands-off things where I never talked to the same person. I am 80 years old, and I'm walking in and out of the garage to get my milk. It's the most ridiculous thing. I'm very disappointed in the follow-up, and I'm thinking of whether to keep Cinch or not.

I have an AC been calling for repair and tech. said that it needs to be replaced but the authorization guy with cinch/sears home warranty is inflexible and not cooperating with the technician. will wait and see if they will be able to fix my AC, I have been with Cinch home services for more than 2 to 3 yrs.

I have challenges getting on to my online Cinch account. In fact, I keep getting locked out and I'm never able to get on to doing my claim, so I have to call. What happens is they call a company, and then that company sends their person out. It's not really initiated by Cinch, but it can sometimes take a couple days between the time I call Cinch and the time the company comes out. The companies are fine. The cost sucks though. It's super expensive and having to pay every time I call and have somebody come out, another $200 adds up. So, we pay over $600 a year, and then it's $200 every time we call for service. And then sometimes, the issue ends up being something else, which we get charged another $200, so, it seems like a little bit of a racket.

It was very hard to understand the person that was taking our information. They had very broken English and were having trouble finding somebody to fix our problem in our area. We had some plumbing issues. We noticed it first in the dining room. It looked like our ceiling was wet and it’s been freshly painted when we bought it, so we knew there was a problem. We did a claim online but we didn't hear from Cinch. We called, and they said we never called in or sent them anything, but we know for a fact we did it within their app.