Cinch Home Services Reviews
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About Cinch Home Services
With nearly 50 years of experience in the home warranty industry, Cinch Home Services stands out from its competitors by offering a 180-day workmanship guarantee (significantly longer than the 30- to 90-day standard most home warranty companies provide), plus coverage for unknown preexisting conditions and mechanical failures caused by rust and corrosion. Its three plan tiers are available in all U.S. states except Alaska and Hawaii.
Visit www.cinchhomeservices.com- Offers three combination plans
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Service fees of up to $150
- No systems-only or appliance-only plan
Cinch Home Services Reviews
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Reviewed July 3, 2025
I set up the request online whenever I have a claim for Cinch. It's been easy to do and their rate is reasonable. They sent someone out here for my tub last week. They took care of that in a timely manner. I've recommended them to friends.
Brittany, Thank you for the wonderful review! We’re glad to hear the online claim process has been easy and that your recent tub repair was handled quickly and to your satisfaction. We truly appreciate your recommendation and your continued trust in us! Sincerely, Angela
Reviewed July 3, 2025
The service I'm receiving from Cinch is excellent. They are very quick. The repairman that they sent out was excellent as well. Everything was resolved. He explained everything to us. He also told us what the problem was and if we had any more problems, to contact him again.
Nadine, Thank you for the fantastic review! We're so glad to hear the technician was professional, the issue was resolved on the first visit, and the process was smooth from start to finish. We truly appreciate your kind words and your trust in us! Sincerely, Angela
Reviewed July 3, 2025
The 2nd technician was very helpful and nice. I had to have the AC looked at twice and it was for the same thing so I really appreciated not having to pay the co-pay twice to Cinch. But I feel like the first technician didn't dive deep enough into what could be the problem because they had to come back out for the same thing a couple weeks later. Also, the first time I scheduled the appointment, Cinch had set it up with Sears and it was a three-week wait. I didn't understand that because once Sears said they couldn't come, I called Cinch and they got it scheduled with the Fresh Air Enterprises people and it was within a couple of days. Why didn't they just do that in the first place? I went all that time without AC in the summer while waiting for the Sears technician, when we could have just gone with Fresh Air to begin with.
Delilah, Thank you so much for your review! We're glad we could resolve the issue and waive the second co-pay, and we appreciate your patience throughout the process. Your feedback about the initial delay and technician experience is valuable, and we’ll use it to help improve our service coordination moving forward. Sincerely, Angela
Reviewed July 3, 2025
I had a friend who had a Cinch home warranty on a rental property that they had. I went right to Cinch as well as he had such a good experience with them. Their claims process is pretty easy. You can do it online. However I don't do that because I don't like when they send me Sears. You can't communicate with Sears in between service calls. If they have to come back multiple times, often a different technician comes back. If you discover something in the meantime, you can't get ahold of whoever's gonna come to your house. But I found if I ask for local vendors, I get their contact information when they're here, and if something comes up, I can just call them and I can talk to the person who's gonna come back to my house. Also, the same person comes back as the one who did the first time.
I used Sears a few years ago on a washer. That dragged out for two months. They must have replaced every system on the washer before they finally figured it out. We didn't have a new washer, but we almost did because they had replaced the motor and the internal parts by the time it finally got fixed. That was when I decided I wasn't gonna use Sears anymore. The problem I had with the washer wasn't the same every time. We continued to try to do some wash, and I figured out some more things that I couldn't tell the next person who was gonna come. I would have been helpful and it would have shortened the whole process if I was able to do that.
I can see what's happening with my claims, but I can't get a local person online. Calling Cinch is a bit of a hassle. Getting to a live person is a real challenge. I get this automated voice thing that doesn't want to give me a live person. But I'm very persistent so I hold on until it lets me talk to somebody. From then on, the rest of the claims process is very easy. While I'm on the phone with them, they identify who's gonna come to the house, and they send me an email either while I'm on the phone with them or as soon as I hang up saying who's assigned to the claim, their their contact information and to call them if I don't hear from them in 24 hours. But normally, I hear from them within 24 hours. They're either texting me, or emailing me, or calling me asking they they could come.
Usually the first service call is very quick and I have had very good luck with local folks being responsive and pleasant when they get here. They explain all the stuff to me so that's been good. I have two homes and I have Cinch on both. There's a water softener in one of them and their contractor came out and replaced it, but something isn't right with it. It never got hooked up right. Often in the morning, the water will taste salty. I never was able to get that resolved with Cinch, and I gave up at some point.
But overall, I've been pretty pleased with Cinch considering I stuck with them for seven years. They do what they can to make me happy. I'm happy with the price as well. I have told many people I have a home warranty with Cinch and I love it. There are some things you give up when you have a home warranty, like being unable to pick any vendor you want, but it protects you from having an all of a sudden huge expense. Having Cinch has been a cost savings to me and a great reassurance that I'm not all of a sudden gonna have a bill for some system that's thousands of dollars.
Todd, Thank you for being a loyal customer for the past seven years and for sharing such thoughtful feedback! We’re glad to hear that we have provided peace of mind and cost-saving benefits for your homes. We appreciate your patience during past service delays and are happy that using local vendors has improved your experience. Your recommendation means a lot, and we're here whenever you need us! Sincerely, Angela
Reviewed July 3, 2025
It was pretty easy to schedule the appointment with the contractor. Initially, the service wait time was about two weeks. But we were able to get in touch with one of the Cinch staff and they were able to reschedule our appointment to an earlier day. The service provider was able to come to our place to fix the unit within two or three days which is a quick turnaround. There was also a constant update on the service provider app that was letting us know how far the service provider was and at what time they would be here. That was straightforward as well.
It's been a positive experience with Cinch and it's a very useful thing to get a home warranty. They were able to fulfill our needs for repair in a timely manner. An area for improvement would be the wait time. Sometimes it's a bit longer trying to get ahold of a person on the phone. But other than that, the claims process is a pretty straightforward one.
Sandesh, Thanks for sharing your experience! We're glad the rescheduling worked out and that you found the process smooth and well-communicated through the app. We appreciate your feedback and are always here when you need us! Sincerely, Angela
Reviewed July 3, 2025
Cinch was purchased through the seller of the home I bought. When I had to file a claim, the process was pretty easy. My air conditioning unit was malfunctioning and their contractor fixed it in 2 weeks. I'd recommend Cinch.
Brieanna, Thanks so much for the great review! We're happy to hear your first service experience with Cinch went smoothly and appreciate your patience during the repair process. We're here when you need us and glad to have you on board! Sincerely, Angela
Reviewed July 3, 2025
Sears does my furnace and my air conditioning, and Cinch does everything else. I like having Cinch. Recently, a valve on the hot water heater was leaking. I filed a claim with Cinch and a plumber came out right away. Though he had to get parts and come back a couple days later, he did a good job.
Elliot, Thank you for the fantastic review! We're so glad to hear your water heater repair was handled promptly and professionally, and that you're happy with how Cinch is managing both your plans. We appreciate your continued trust and are here whenever you need us! Sincerely, Angela
Reviewed July 3, 2025
Cinch did a great job. They sent out a contractor that fixed the drum on the dryer that was not spinning. The contractor was very efficient. Customer service at Cinch is great as well. However, when I need to get to a live person, sometimes that can be a little bit difficult. Sometimes I had already paid the co-pay but there was no need for their contractor to come out.
Todd, Thank you for the wonderful review and for being a long-time customer! We’re so glad to hear your dryer was fixed efficiently and that our technicians delivered excellent service. We also appreciate your feedback on the call experience—it's helpful as we continue to improve. Your recommendation means a lot to us! Sincerely, Angela
Reviewed July 3, 2025
I'd recommend Cinch. The repairman they sent out was very polite and nice. He was only able to complete half of the repair, but it was very well done. He's trying to locate a part for the garage floor.
Mary, Thank you so much for your 5-star review! We're glad to hear the technician was professional and that the initial work met your expectations. We appreciate your recommendation! Sincerely, Angela
Reviewed July 3, 2025
I was referred by a friend to Cinch. Having the home warranty, I like that if I have an issue with any of my appliances, all I have to do is just call them. It's not hard to get through. They're very courteous and professional as well. However, the premiums have really gone up. I used to pay $75 but this thing has doubled and I hardly use it. I was very disappointed in them charging me for what they did 'cause I don't even use it. I did a claim for my washer and dryer and couldn't understand why I got charged $150 twice. But I keep Cinch because you never know when you're gonna need it. I would recommend others to have it. You save money which is good. If I had to go out and buy a washing machine, I would have spent way more than $150.
Zina, Thank you for your thoughtful review and for being a valued, long time customer. We appreciate your feedback about billing and pricing—it's helpful as we continue working to improve our service and value. We're glad to hear you still find peace of mind in your coverage. We look forward to being there for you again when you need us! Sincerely, Angela
Reviewed July 2, 2025
I am writing this review to express my extreme dissatisfaction with Cinch's service and the lack of support I've received regarding my air conditioning unit. It has now been over a month since the company initially sent a technician to my home to assess the AC, and yet, my family has been without cool air for the entire summer. I have been away on military orders, and my family—my elderly mother and children—have been enduring unbearable heat inside the home.
Despite multiple attempts to resolve this issue, I continue to face delays, miscommunication, and ineffective solutions. My son has complained about his mattress feeling hot, everyone is forced to shower with lukewarm water, and my other son has developed heat rashes from the extreme indoor temperatures. In addition to this, my elderly mother has also been stuck in the heat, making the situation even more concerning. This is just the tip of the iceberg.
To make matters worse, Ms. **, who was supposed to assist with resolving this matter, told me that another company would be sent to avoid covering the cost of the necessary replacement. The two contractors who assessed the situation both agreed that the AC unit is old and has a leak that cannot be located or repaired. Despite this, the warranty team insists that they only want to "fix" the unit rather than replace it, leaving my family to suffer in over 100° heat both outside and inside the home.
In addition, the offer of $350 for a portable AC unit—while somewhat appreciated—barely cools the living room, requiring additional fans and still leaving the space uncomfortably warm. This so-called "solution" is inadequate, especially considering the severity of the issue.
What’s even more frustrating is that despite my repeated outreach, there has been no further communication from Cinch to resolve this matter, leaving my family to endure the heat in the meantime. This situation is completely unacceptable. I pray no one else has to deal with the lack of empathy and support that I’ve experienced with this company.
At this point, I just want a proper resolution—either a replacement unit or a more effective repair. I strongly advise anyone considering Cinch for home warranty services to be cautious and prepared for a long, drawn-out process with little to no real support.
Reviewed June 30, 2025
Absolutely horrible customer service. I've been lied to, ignored, and dismissed. Had to put my own money to get my a/c replaced after waiting over a month because these clowns didn't want to actually do their job. Then had to file a complaint with the Better Business Bureau just to get someone to actually speak to me, and even then they nickle and dimed the reimbursement so they only ended up paying about 60% of what I had to pay out of pocket. They are definitely not in the business of helping people.
Kevin, We appreciate the opportunity to address your concerns and regret the frustration you experienced. We understand the importance of having a working air conditioning system, especially during the warmer months, and we truly regret the delays and challenges you encountered during the process.
We recognize that communication fell short of expectations, and we sincerely apologize if you felt ignored or dismissed. While we strive to provide full coverage for eligible repairs or replacements, reimbursements are issued based on the scope of coverage outlined in the agreement. We understand you are dissatisfied with the approved compensation amount, however, we can assure you that our claim was reviewed carefully and in accordance with the terms and conditions of your service agreement.
Please know your feedback has been shared with our team, and we remain committed to improving the service experience for all our customers. Sincerely, Dena
Reviewed June 27, 2025
I'm so disappointed with these people. We supposedly have a Sears Home Warranty, but the plan administrator is Cinch Home Services. As of today, we've been waiting to get our cook top repaired for over a month. Initially, when I called, they sent someone out who diagnosed the problem and ordered a part. After the part arrived, they were scheduled to make the repair, but they found they'd neglected to order all the required parts. The additional parts arrived shortly thereafter. Since that visit, two weeks ago, they've scheduled three appointments and have not shown up for any of them. I've not gotten any emails, texts, or calls to advise. We waited each time to no avail. Calling customer service is a joke. They go through their script apology and all end up saying the same thing, "We apologize, but need to reschedule." The last person told us they couldn't come out because they hadn't selected a technician. OMG, why want this done before you scheduled my appointment?!?!? Cancellation pending!
Reviewed June 25, 2025
We have had Cinch for several years. Right now we are waiting for our washing machine to be repaired. It’s been about 45 days now. Finally someone showed up and ordered parts. Parts arrived but repairman has not been back. They keep canceling. Extremely frustrated!
Reviewed June 24, 2025
Updated on 07/07/2025: I wrote a review about cinch saying how bad they were and that I've been trying to get my refrigerator repaired this has been going on for well over a month then Angela ** responded to me from cinch we spoke on the phone she actually gave me some hope well it seems like that was wishful thinking. Angela who is the executive for Cinch can't even get the subcontractor Atria to respond. Well I now have no water no ice several dents and scratches from the repair man trying to repair it and I'm still waiting for a part to be approved that was ordered weeks ago installed in my refrigerator but was faulty so it looks like I'm back to square one again except that now my refrigerator is damaged, by the way the broken part is the control panel the main controls for the entire refrigerator
Original Review: Had many problems because cinch uses subcontractors. Leading to miscommunication , Delay in paperwork. Difficult to convey issues. Very accommodating but no resolve. Costing time and money. And no returned phone calls.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve faced—especially with miscommunication, paperwork delays, and the frustration of not receiving callbacks. That’s not the level of service we aim to provide, and we understand how disappointing and inconvenient this must have be for you.
While we're glad you found our team accommodating, we clearly missed the mark on follow-through and resolution. We've located your account, and our team will follow up personally to provide assistance and answer any questions you may have.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
Our garage door opener didn't work. We had the repair person out and they said it wasn't the opener, so we had to pay for all the springs. That was understandable. But a few months later, it still wasn't working. Thinking that the opener was fine, I called the repair people back and said it’s still not working. They came out and said the issue was the opener.
So I called Cinch but they said because I didn’t call ahead of time , they were not gonna cover it. That part was disappointing. I got a foreign person and English wasn't her first language. I tried to explain to her how I had called earlier and I did everything right, but they said it wasn't covered because it wasn't the opener, and then it still wasn't working. I explained to her how I called the service back again, thinking the opener was fine, but then they said they needed to replace the opener.
She was like, “No. Because you didn't follow through with the steps.” I replaced the opener and it works fine now. I wish that the first repairman would have done that. Then we had to get our stove repaired and that was fine. I did everything right that time.
Theresa, Thank you for taking the time to leave such a detailed and honest review. We appreciate you highlighting both the positive and not-so-positive aspects of your experience with us. We’re glad to hear your stove repair was handled smoothly and that our online claim system worked well for you — that’s exactly the kind of simplicity and service we aim to deliver.
We’re sorry, though, to hear about the garage door situation. We understand how disappointing it can be when something isn’t covered, especially after already starting the repair process. It’s clear that better clarity early on could’ve made a real difference, and we appreciate you pointing that out.
We also take your feedback about communication seriously. We want every interaction with our team to be clear and helpful, and your input will help us continue working toward that goal.
Thanks again for your thoughtful review. We hope future experiences show you the improvements we’re making.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
It's been a really long time that we've had Cinch and we’re satisfied. A friend of ours had them and they recommended the service. When contacting a rep, I wait a couple of minutes then I'm transferred over. When submitting a claim, I call and speak to somebody then they put the claim in. I tell them my water heater is not working and they send me a plumber. They let me know that someone will contact me within 24 hours, and then I'll get a text message from the company.
For the water heater, I'm not too keen on the company that they used. He was in a rush and didn't wanna fix the problem. He was ready to go within 10 minutes. He just looked at the water heater and said, “It is what it is. Let me contact Cinch to see if they're gonna pay to get it cleaned." I'm waiting to see what's happening. We asked him questions too, but he only said "We don't do this or that." I don't understand because I've never had problems with Cinch.
I had another problem with the exhaust for the hood in my kitchen. The company for it never followed back with Cinch. A month has passed and I kept calling Cinch. I complained and let them know I'm going on three weeks but getting the same information. I said, “Can you send someone else?" They did eight weeks later and it was done within three weeks. The problem got solved, granted I had to wait eight weeks because the other company took too long and delayed everything.
With Cinch’s price, I’m not happy because I gotta pay that money, but there's nothing I can do about that. I would love for it to go back to $100 or $75, but that's something that's impossible with everything happening. Overall, Cinch is a good company. Everybody's experience is different, so go ahead and try them.
Thank you for taking the time to share your experience—and for your 5-star rating! We're so glad to hear that submitting claims has been easy for you and that you've had mostly smooth interactions with our team and service process.
We do want to acknowledge the hiccups you mentioned with contractor follow-through and communication. That’s not the level of service we aim to deliver, and we appreciate your patience as we worked to make things right. Feedback like yours is incredibly helpful as we continue improving our contractor network and overall customer experience.
We're especially grateful for your honest recommendation and understanding that every experience can be different. Your support means a lot, and we look forward to continuing to serve you.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
I bought a house, and Cinch came with it. I’ve never heard of them before, but my old company switched over to them. And they have maybe a year or five years free.
Our experience with them has been wonderful because we get a response in maybe a day or less, which is good. The contractors were wonderful, too. I didn’t have to wait a long time. It probably took them a week to figure out what was wrong with my washer, and then he had to order a part. So, the part came into the house. But mainly, it’s my timing. I need to be off when he comes over.
What I love about Cinch is the response and being able to get contractors out ASAP, which is a good thing. And I don’t have to worry about waiting to get something done. They’re also accurate in their responses, and they do it in a timely manner. So, it doesn’t take weeks for them to get back. I think it was less than a day that they called us back or gave me a text message or something. So, I hope they continue doing what they’re doing.
And the price is a different story. I don’t know how much we pay monthly, but then we have to pay a deductible. It’s not reasonable, but it’s acceptable. And it depends on what breaks down.
Vanessa, Thank you so much for your thoughtful and generous review! We're truly honored to have earned your trust, and we're especially happy to hear that your experience with Cinch has been smooth, reliable, and efficient.
It's great to know that your daughter finds the claims process easy to manage, and that our contractors and customer service have continued to meet your expectations. We understand how important timely, dependable support is—especially when dealing with household repairs—and we're proud to be a resource you can count on.
We also appreciate your feedback on cost. While we aim to provide strong value through comprehensive coverage and quality service, we're always listening for ways to improve the overall experience.
Thanks again for your kind words and for recommending us to others. It means a lot!
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
Customer service has been okay. But I don’t like going through all the prompts trying to get what I need. I’m in my 70s so I don’t think any of us like that too much. I prefer speaking to a person. Also, I paid once and I never got the service. When I called back to let them know and ask them about my $150, there was no record. I get $50 on a fixed income and it’s not easy. Overall, I’ve been partially satisfied with Cinch. I’ve had them for years and I have not changed. I have had offers of other companies and I haven’t looked into them.
Melvin, Thank you so much for your thoughtful review and for being a long-time Cinch customer. We're truly grateful for your continued trust and loyalty over the years.
We're glad to hear you've had satisfying experiences overall, especially with our technicians, and we appreciate you highlighting areas where we can do better. We understand that navigating automated prompts can be frustrating, especially when speaking directly with someone would be easier and more efficient. Your feedback is important, and we’ll continue working to improve accessibility for all of our customers.
We're also sorry to hear about the issue you experienced regarding your service payment. That’s certainly not the type of confusion we want any of our customers to go through, and we appreciate you bringing it to our attention. We’re always looking to make our processes clearer and more reliable.
Thank you again for sticking with us, even through a few bumps along the way. We’re committed to providing you with the dependable service you deserve.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
I'm a little upset because the young man who worked on my hot water tank said I had an electric shortage and he got electrocuted. I paid a $150 deductible for Cinch to have an electric company come out and tell me that they don't see anything wrong. Other than that, everything else has been fine.
Edna, Thank you for sharing your recent experience. While we're glad to know you've generally had smooth and reliable service with us over time, we’re sorry to hear that your recent hot water tank issue didn't meet your expectations. We understand how frustrating it must have been to pay a deductible and then receive conflicting information about the electrical issue. That’s certainly not the experience we want for our customers, and we truly appreciate you bringing it to our attention.
Your feedback is invaluable as we work to strengthen our technician network and improve the accuracy of service calls. We're grateful for your patience and for sticking with us through both the good and the challenging moments.
Thank you for your honest feedback. We look forward to making your next experience a better one!
Sincerely,Angela
Reviewed June 18, 2025
We used Cinch one time and I didn't like the fact that I had to do it all online. I couldn't just call somebody to set up the claim. I had to wait a week to get somebody to come out to my house. There was nobody for me to really talk to. When I set the appointment and I called, I got ahold of somebody. That day was like 100 degrees. The rep said, "Let me see if there's something I could do to get somebody out there." She came back on the phone and said, "I checked the weather there. It is quite warm." I was like, "Did you just really think I was lying to you?" I was not happy with that.
She was like, "I'll see what I could do to follow up. We could go and get somebody." I wish somebody could have just followed up with me and be like, "We're really working hard," and reached out. But nobody reached out to me again until the day of the service. We had the air conditioning go out on a Thursday and a technician finally came out on a Wednesday. This was not a small company that I was working with. It shouldn't have taken a week for me to be able to get some sort of customer service for an air conditioning in May.
When the technician came out, he did a wonderful job. I spent a $200 deductible for him to come out and he said, "It's just your Freon." I asked if he could check my entire system. He checked everything he needed to check and he found a couple of other things that were worth their concern.
I'm gonna shop around because Cinch’s deductible is high. You pay $200 to get your ceiling fan looked at. You have $200 for your HVAC. You can't just do $200 and be able to do two or three services with that deductible. That would be more fair. I worked for companies that worked with home warranty companies previously. I spoke with the technician about different companies that are out there. With the one week wait time when it was 100 or some odd degrees, somebody could've done something.
I would tell friends to shop around to see what else is out there and to make sure they are getting the best bang for their buck. I appreciate the fact that my warranty covered my HVAC system because that would be quite expensive coming out of our pocket. But they did not do anything to go above and beyond or try to help me with the situation.
Jodie, Thank you for taking the time to share your experience. While we’re glad to hear your HVAC repair was ultimately completed and that the technician provided excellent service, we’re truly sorry to learn that the claims process and communication left you feeling frustrated.
We understand how stressful it can be to go without air conditioning, and we regret the delay and lack of timely follow-up. Your feedback about the online-only claim process and deductible cost is appreciated, and we’ve shared it with our leadership team as we continually work to improve convenience, responsiveness, and overall value for our customers.
It’s never our intention to make urgent situations feel minimized, and we sincerely apologize if that was your impression during your interaction with our team. We value your business and hope to earn back your trust by providing a smoother experience should you choose to use your coverage again.
Thank you again for your honesty—we're always listening and learning.
Sincerely, Angela
Reviewed June 18, 2025
I had American Home Shield for 20 years and they went completely downhill so I dropped them. I've owned eight homes throughout my military career. I always had American Home Shield and I had never heard of Cinch. They might wanna find some more marketing ways because the only way I heard about Cinch was when I happened to have Mark Spain Realty come in. When you list with them, the home warranty is presented as a requirement. It was more of a pushed sale.
I had something break within a week of listing the house. It was an AC unit and something went bad. Service people came out and the AC was fixed within 24 hours. I was pretty impressed. Cinch paid half of it and I paid the other half. That's how it's working. Cinch has a deductible that is much higher than American Home Shield. I can look past that as their service guys got out here in 24 hours and they fixed exactly what needed to be fixed. They didn't charge me for extra Freon. Realistically, with the break that I had down with that AC unit, it was worth 200 bucks. In that particular instance, it was great.
But if there is something wrong with a $500 dishwasher, it would be a little bit hard for me to justify having service people come out and especially with how cheap appliances have gotten. I just got a new dryer and it's a piece of crap compared to the 20-year old appliances that I have in the house that are made by KitchenAid. That doesn't mean I wouldn't say Cinch is a great company to a friend or a family member. But it makes me think a little bit more before calling. That's also a tactic that they're probably using to keep people from calling for BS items.
Jason, Thank you for sharing your detailed feedback! We’re glad to hear that your experience with Cinch has been a positive shift, especially with the quick resolution of your A/C issue. We appreciate your honest insight about the deductible and will keep that in mind as we continue to refine our offerings. We're here to provide reliable service when it matters most—thanks again for choosing us! Sincerely, Angela
Reviewed June 18, 2025
I had a good experience with the service that was provided by Cinch. The online claim submission was pretty straightforward. We were then given the time and who was gonna be coming. The tech we had was very experienced and courteous. He was very good and he solved the problem.
Dannielle, Thank you so much for the wonderful review! We're thrilled to hear your experience with Cinch has been smooth and efficient, especially during such an important time like purchasing a new home. We're grateful for your trust and look forward to continuing to support your home needs! Sincerely, Angela
Reviewed June 18, 2025
My daughter was using HMS and she referred me to it. I had it for a number of years and it got bought by Cinch. When submitting a claim, it's too much going through the virtual messaging to get to a live agent. What bothers me is sometimes I can't understand the person on the other end. It’s just the language. It’s like it's foreign. That aside, it doesn't take long once the claim is submitted. The process is within a day. If a claim is approved, Cinch makes sure that I know that there's a deductible that I have to pay upfront.
Overall, my experience with Cinch has been pretty good. I had problems with my furnace, plumbing, AC, and oven at one point. The companies Cinch referred me to were pretty good. What I had done in the past was to go online and look up reviews of the companies that were assigned to me. Sometimes they were not very favorable. I call Cinch back and ask for a different referral.
I like the fact that I was able to get things repaired with Cinch. But one of the things that I wasn't familiar with was with the furnace, I ended up with a much higher deductible that I had to pay off. They let me know why that happened. Regardless, I had to have the furnace repaired as it was in the middle of winter. That was fine. That could be on me for not knowing my plan better. On the whole, it has been a blessing to have the Cinch coverage. There savings too.
Mark, Thank you for your thoughtful review and for being a valued customer for the past eight years. We’re glad to hear our service has been beneficial overall and appreciate your feedback about the claims process and communication—we're always working to improve. We're here whenever you need us! Sincerely, Angela
Reviewed June 18, 2025
I've used them literally for a little bit of everything. Mainly the garbage disposal, dishwasher, ice maker, and air conditioning unit, and maybe the dryer. Overall, everything works out well. I don't have any major issues.
My only concern is for the AC unit. They only have someone from the Shelby County area. That's the closest person that they have. So, of course, one person has to go through many different counties. Your wait is probably gonna be a little longer than using someone a little bit closer, because it's one person or one company coming out to many different counties. That's the only concern I have, which is the wait time when it's my AC. I had to wait a few days before they could come out. And then when they finally came out, they had to order a part, which I understand. The ordering of the part has no negative impact on the person or the company that's doing it. You just have to wait for the part. That's not the complaint. It's just sometimes the wait. When they come out, they fix it. If it messes up, then I think it's either 60 or 90 days. They come back out with no charge because it's the same thing that they fixed that messed up again. Because my unit is an older unit, they would prefer to fix it rather than get a new one. I guess it's more cost-effective. The only concern is the wait time for getting someone out.
Lassaundra, Thank you for being a loyal Cinch customer for over a decade—we truly appreciate your continued trust. We're glad to hear that your overall experience has been positive and that you've found our service reliable and user-friendly. We also value your feedback about service wait times and will continue working to improve technician availability in your area. It's great to know our customer support and repair follow-ups have met your expectations. - Brooklyn
Reviewed June 18, 2025
The home warranty was part of the deal when I bought the house, and they got bought out by another company. So then it just switched over to Cinch. That’s almost 10 years ago.
The only problem I had was when the refrigerator's ice box went bad. And they end up having to get Sears, Roebuck to come out to do it. But then when it went bad again, same thing. They end up sending another company, some mom-and-pop company over the mountain from us instead of just sending Sears, Roebuck again. They came and fixed it. Other than that, I haven't any problems with it.
For the amount of money that I've paid over the years and what we've gotten out of it, it's worth the cost versus paying outright every time. Like one time, they replaced the entire microwave. Cinch is a good service.
David, Thank you so much for your thoughtful review of Cinch Home Services! We're truly delighted to learn about your positive experiences with the efficiency and straightforward nature of our claims process. It's wonderful to hear that solutions like your microwave replacement have provided significant value and savings for you. We also sincerely appreciate your feedback regarding communication improvements and will work on enhancing coverable options. Your recommendation is deeply valued, and please know that we're continuously striving to better serve our customers. - Brooklyn
Reviewed June 18, 2025
It’s become very frustrating submitting a claim ‘cause I can’t get anybody on the phone. I have to do everything online and if there’s a mistake, it’s a pain. I would prefer to be able to call and get someone and talk to them. But you have to go through all the prompts on the phone and it takes forever to get someone. Sometimes, you’re on hold. You have to be very committed to the process of getting someone but once you get them, they’re very helpful.
The most recent claim I had is for my garbage disposal. They had me down for a washing machine or a dishwasher and it was actually my garbage disposal. Then the guy who they initially assigned couldn’t come so they had to send someone else. It took me a while to get someone on the phone. But the guy came out and he fixed it right away. He had replacement garbage disposal right there.
The coverage has been good so far. But every year, the price goes up for the monthly payment. They also raised their deductible and it has doubled since I’ve done it. It used to be $75 and now it’s $150.
But overall, I’m glad I have Cinch. I’ve had my washing machine replaced. I also had a new oven. They couldn’t fix it so they gave me a credit to purchase a new one, which I added to because it was a built-in oven. The house was built in the 60s and they didn’t make ovens that size. All the ovens were too big. I had to go with a company that would retrofit it into my space. But it was cheaper than me having to come out of pocket altogether.
Lisa, Thank you for choosing Cinch Home Services and for your candid feedback on your experience with our service. We truly apologize for any frustrations you've encountered, particularly regarding the claims process and increase in premiums and deductibles. It's crucial for us to improve on these aspects as addressing your concerns and facilitating efficiencies in our system remains a top priority. We're glad that essential repairs like your garbage disposal have been resolved efficiently within our service. We value loyal customers like you and are grateful for your understanding and patience. Thank you for your insights, and please don't hesitate to reach out to recovery efforts more focused towards cost adherence while prioritizing value. Your experiences are precisely what helps us grow and adapt significantly for better service continuity. - Brooklyn
Reviewed June 18, 2025
I got Cinch as a hedge against excessive costs in the event of a major item breakdown. Claims submissions with them have been easy and are done online. They are responsive and helpful. I don't have a problem with the premiums and deductibles, but it would be very nice to have all-inclusive claims recovery. It seems that they have a number of exclusions in terms of items within the overall repair, which seem to me like a cost-saving measure.
For example, if it's for an HVAC, they wouldn't have arbitrary limits on dollars per pound of refrigerant, food disposal costs, or other things that can add up to a lot of money. If it's an issue, it's broken down: this is the cost, this is the deductible. No matter what it is, it's covered. There was an electrical issue with wiring that was already at the property when I bought it, which the inspector never picked up. It was excluded, but I'd like stuff like that covered since it’s not my fault. That's the only thing I would say I’m not a big fan of, and I would like to see some coverage improvements.
Generally, Cinch is a good company to consider seriously. Other companies have excluded or refused to pay based on a technicality on a big issue, but I haven't had those problems with Cinch. Overall, I'm glad that I got it. I don't regret having it, and I'll continue on.
Scott, Thank you for your thoughtful review and for choosing Cinch Home Services for your investment properties. We're glad to hear our coverage and online claims process have provided convenience and peace of mind. We also appreciate your honest feedback regarding coverage limitations, especially around HVAC and pre-existing conditions. We understand how these situations can be frustrating, and your insights are helpful as we continue working to improve our offerings. It’s great to know that our claims process has been fair and dependable for you—something we take pride in. Thank you again for your trust in Cinch, and we look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed June 18, 2025
Our Realtor suggested Cinch because he used it too. We had it since we bought the house in November. And so far, it's worked well. I file claims online and it's a little clunky. I got through it. But it could have be easier. We had someone replace our microwave and they were good. And then we had someone look at our air conditioner and they were also good. I like that Cinch covers most things in the house that may need repair. It’s worthwhile, especially if you have an older house.
Benjamin, Thank you for sharing your experience with Cinch Home Services. We're glad to hear our coverage has brought you peace of mind and that your overall experience has been positive. We appreciate your feedback on the online claims process and are working to make it more user-friendly. It’s great to know our technicians handled your microwave replacement and A/C maintenance professionally and efficiently. Your recommendation means a lot to us. - Brooklyn
Reviewed June 18, 2025
The Cinch home warranty came with my house when I bought it 22 years ago. Customer service is very good. When I had to have the upstairs heat pump replaced five years ago, it took them almost three months. At that time, the kids were still with me and it was hot. They did not want to touch it. I tried to expose them to Channel 4 for that one experience. And then they had somebody out there the next day. I asked the AC guy how much would it have cost if I did not have warranty, and he said at least $3,500.
Other times, I have had at least a dozen other calls on things, and they have been fine. The techs that they have sent have been great and on point. I had a call recently on the unit, and the tech found the problem and took care of it. I have recommended Cinch to somebody.
Stephen, Thank you for taking the time to share your long-standing experience with Cinch Home Services. We appreciate your loyalty for over two decades and are delighted to know that our services and technicians have been meeting your expectations consistently. We're sorry to hear about the HVAC issue from five years ago and understand the frustration involved; we continue to work on improvements to prevent prolonged resolutions like this in the future. It means a lot to have your continued confidence despite that isolated incident, and we value your feedback immensely as we strive for excellence. Thank you again for your insights, and we look forward to continuing to support your home through Cinch Home Services. - Brooklyn
Reviewed June 18, 2025
I've been with Cinch for quite some time. I was doing a comparison at the time and they came out on top. Their online service is okay, but they could come down on the deductible fee. And if one has two issues going on, maybe they for charge for only one.
I had to have someone come out and look at my fireplace. It's electric and it wasn't coming on. I think they had to replace the igniter. I have not had any more problems since they came out. I was also thankful that they come out and do the checkup on my AC. I had to pay for it, but they offered it.
Wilma - Thank you for choosing Cinch Home Services and for providing your feedback about your experiences with us. We're delighted to hear that our online service has been convenient for you and that you've had a smooth repair process with your ignitor. We appreciate your kind words regarding our customer service and are thrilled to see it rated so highly.
We understand your concern over the deductible fees and the costs associated with addressing multiple items at the same time. Your feedback is very valuable to us, and we'll continue working on improving those aspects to better serve our customers. Thank you again for being a Cinch Home Services member and for sharing your thoughts with us. We look forward to continuing to assist you. - Amanda
Reviewed June 18, 2025
I had a claim for my washer and dryer at my rental property in Sharon, Wisconsin. There were problems with it. And the company that came was good. He looked at everything, worked on it right away, and cleaned up after himself. He was wonderful. Some people don’t do that, but he did. He told us exactly what was going on, he fixed it, and we were very happy with him.
The only thing is that Cinch should get us local vendors. In the past, they tried to give me someone from Chicago, which is like 80 miles away. And we waited two days, and they finally called and asked where we are located. I told them, and they said that they don’t go that far. The local vendors are very good. And that’s the only thing I’d like to see is that we use local vendors.
Robert - Thank you so much for sharing your delightful experience with Cinch Home Services. It's truly great to hear that the claim process was seamless and that the technician provided exceptional service while on-site. We highly value your suggestion about leveraging local vendors, as minimizing delays is important for providing timely service. We apologize for the initial oversight and are continuously working to enhance our processes. Your feedback is sincerely appreciated and integral in helping us improve. We look forward to delivering equally positive experiences on future service calls. Thank you for choosing Cinch, and we are thrilled to continue being at your service. - Amanda
Reviewed June 18, 2025
We’ve had Cinch for about five years. We had another policy that combined with it, and we just continued with the coverage. We’ve had several claims with them, and they have good responses, and they did quality work.
When submitting a claim, we just call a number, and it’s just the automated answering service. And then we give them what the problem is, our address, and they notify the person who does the repair work. The vendor will then call us, and we make an appointment.
The recent claim we experienced was that the garbage disposal went bad. So, the tech came out to see what was wrong. And then they ordered a new garbage disposal. When it arrived, they came and installed it, and it’s functioning just like a new one.
Thank you for sharing your wonderful experience over the past five years with Cinch Home Services. We're thrilled to hear that each claim process and contractor interaction has been smooth and effective, leading to satisfactions like your new functioning garbage disposal. It's a pleasure to know that including service, coverage, response, and overall web experience feels commendable to you. Your continued trust means a lot to us and motivates us to deliver consistent and high-quality work. We appreciate your feedback Louis!
Reviewed June 18, 2025
I got Cinch in 2019. But things have been good with the house, so I haven’t had to use them too often. I just had my first and only claim with them. I submitted the claim online, and then the plumber came out quickly. I didn’t really have any major issues, so he just tuned it up, got out of there, and things seem to be working. The technician I got was great. He was a nice guy. He was on time and called me when he was on his way. So, so far, so good.
Michael - We're delighted to hear about your positive experience with Cinch Home Services! It's wonderful to know that filing your claim online was smooth, and the technician's prompt response and professional service left you satisfied. Your feedback assures us that we’re achieving our goals in providing efficient and courteous service. Thank you for trusting us with your home warranty needs, and we look forward to continuing to assist you in the future.
Reviewed June 18, 2025
The company sent out by Cinch was good but they were three days late. They never called to tell us they were coming. After we set up a date, they never showed up. When I called them, I and still didn't get an answer. It was the whole weekend. We and we were without water for three days. They should stick to their word when they say they're gonna come out.
I liked the experience. It was just that little incident. I just wish they had called me and told me he wasn't coming.
Noah - Thank you for sharing your experience with us. We are delighted to hear that your initial setup and interaction with our representative went smoothly, and that you found them to be helpful. However, we apologize sincerely for the challenges you faced with the provider regarding scheduling and delays, which left you without water for an uncomfortable period. We understand how essential timely communication and action are, and we're committed to investigating this issue to prevent future occurrences. Your recommendation and acknowledgment of our service value are much appreciated, and we're here to provide consistent and reliable support moving forward. Please feel free to reach out to us anytime you need further assistance. Sincerely, Amanda
Reviewed June 18, 2025
Cinch replaced the sump pump in the basement. The technicians they sent were great, very efficient and polite. They cleaned up after themselves before they left. And everything’s been good after the repair.
Lesa, thank you for sharing your experience with Cinch Home Services. We're thrilled to know that the sump pump replacement went smoothly and that our technicians provided efficient and polite service. It's wonderful to hear everything is functioning well. We appreciate your feedback and look forward to supporting your home warranty needs in the future. Sincerely, Amanda
Reviewed June 18, 2025
For anyone with a house or an older house, home warranties are great. Everyone should have one. The recent service with Cinch was good. The guy was on time. He did what he had to do. He worked on our dryer and fixed it the same day.
I started out paying around $49. Now, I'm paying a whole lot more. And then the deductible fee went up, too.
Michael - Thank you for sharing your experience with us! We're delighted to hear that the technician was able to fix your dryer problem promptly and efficiently. We appreciate your feedback regarding the rising costs, both in monthly fees and the deductible, and understand how important it is to ensure that our services remain affordable. We strive to provide value to all our customers and will continue to explore ways to be flexible with pricing. Thank you again for your review, and please feel free to reach out if there's anything we can do to further assist you. Sincerely, Amanda
Reviewed June 18, 2025
This is the second time I’ve had Cinch. I had it, and then when my credit card got stolen, I dropped it off. And then I called and got it again because it’s been beneficial, and I enjoyed their services.
The last claim I had was for my AC unit on the main level. It had no Freon because it had a hole in it. So, Cinch sent out a technician within a day or two. He wasn’t able to fix it the day he came, but he came back the next day. He had to get some approval for what he was doing, and then he needed something. But he kept me informed. He called me, showed up when he said he was gonna be there, and he got it fixed quickly. They were great.
Natalie - Thank you so much for sharing your experience with Cinch Home Services! We're delighted to hear that you had such a positive encounter with our team and technician. Our goal is to provide seamless and reliable service, and it’s great to know everything happened just as you expected.
We're also glad you decided to return to Cinch Home Services, and heartened by your confidence in our team's commitment to serving our customers effectively. Knowing that our support has been valuable to you motivates us immeasurably! Thank you for sharing! - Amanda
Your recommendation means a great deal to us and we’re thankful for the opportunity to continue assisting with your home care needs.
Reviewed June 18, 2025
It’s been a little more challenging in recent years. It is incredibly complicated to get through Cinch’s phone system to actually speak to a human. And since Cinch took over from HMS, the deductibles have gone up, but the coverage has gone down.
For the repair we just had, we paid our deductible, and then there ended up being $1,260 in charges that weren’t covered. It’s frustrating because that’s a substantial amount of money. On top of that, we had to wait a very long time to get through Cinch’s process to get the parts. We were without air conditioning for three and a half weeks.
I’d also like to know why our out of pocket was $1,260 on top of the deductible. According to the policy, Cinch covers a certain amount of Freon, and the things the technician did were covered items. But somehow, we still ended up paying $1,260.
We had a dryer claim, and that one was also very complicated. We were assigned to Sears, and they said the part was on backorder. It ended up being almost three months without a dryer. We had to go to the laundromat.
In the end, they finally came back and said they don’t make that part anymore, and that we’d have to do a replacement. So, we waited all that time. They fixed it, it broke again, and then we finally did the replacement. Before that claim, everything was great. But that was back when it was still HMS, not yet Cinch.
Their default contractor can’t be Sears. I know Cinch and Sears Home Services are connected, but Sears does not care about their customers. When we first called in, we asked for a different provider because Sears’ first available appointment to even diagnose the issue was two and a half weeks out.
It was summertime, and this was for air conditioning. That’s why we asked for another provider. So that’s my biggest suggestion, is to stop using them. My two experiences with Sears have been terrible.
Heather - Thank you for taking the time to detail your experiences with our service, despite the challenges you've faced. We're deeply sorry to hear about the difficulties in reaching our customer service representatives and the lengthy turnaround times, especially when you urgently needed AC repair during summer. Additionally, it's disappointing that you've encountered unexpected out-of-pocket costs and service delays. Your feedback on contractor selection, including your experiences with Sears, is invaluable, and we'll review this matter closely to seek improvements. We are committed to ensuring you receive fair and satisfactory support. Thank you for your patience and for being with us over the years.
Reviewed June 18, 2025
I’ve used Cinch for quite a while. When we moved, we tried something else. I wasn’t happy with it, so I came back to Cinch. It’s been pretty easy for the most part, though there have been a few unusual things.
I’ll say this, I might be mixing up the two warranty companies. But they will repair something even when it would cost less to replace it. They’re determined to repair it first and only replace it if they absolutely have to.
We also have a septic system that was not covered. For some reason, Cinch wasn’t clear about it when they renewed my policy. In the fine print, which I didn’t read, it said, “If you want the septic system still covered, call us or let us know.” I missed that, so it wasn’t covered. However, they let me add it right away and covered it.
Lynn, it’s wonderful to hear how Cinch Home Services has met your needs so effectively. We're pleased that our claim process and customer service resonate so well with your expectations. We appreciate your feedback on the repair preference as well—and we’re glad the quick action on your septic coverage worked out smoothly! Your willingness to recommend us and high ratings motivate our continuous efforts in ensuring our services remain dependable and straightforward. Thank you for sharing your insightful testimonial!
Reviewed June 12, 2025
I became a customer of Cinch Home Services when they acquired my previous home warranty company. The transition was seamless, and I have had no issues since the changeover. Filing a claim wasn’t a big issue. I usually submit requests online, and the website is pretty simple to deal with. Most recently, I filed a claim for an air conditioner that was not cooling. The only issue we had was getting a company to come out and look at it, as everybody was fully booked. It took a couple of weeks before a technician could make it out here.
Scott, Thank you for the detailed review! We work hard to make the claims process as simple as possible, and it's great to know we've met our goal. We appreciate your understanding regarding the AC service delay and are happy to know it didn’t overshadow your overall experience. Your feedback on cost is noted and valued, and we’re truly grateful for your recommendation and continued trust. We look forward to being there for you again when you need us! Sincerely, Angela
Reviewed June 12, 2025
I have been very happy with Cinch’s promptness to get things done. They are better than my previous provider.
John, Thank you for taking the time to share your experience! We're glad to hear that you've been satisfied with our service over the years and that we've exceeded your expectations. It’s great to know our team was able to address the dishwasher and refrigerator issues promptly. We appreciate your continued trust in us, and we look forward to being there for you again when you need us! Sincerely, Angela
Reviewed June 12, 2025
My experience with Cinch Home Services has been good, and I have been with them for years. Recently, they came out and replaced my hot water heater, and the technician did an excellent job.
The only downside is that it takes a long time to get service, especially when we have a water problem. My recent claim took four days for someone to come out. In a previous situation involving a water line, it took over a week, although that was during COVID.
William, Thank you for your kind words and for being a valued Cinch customer over the years! We’re so glad to hear your hot water heater replacement went smoothly and that the technician left a great impression. We also appreciate your patience and understanding regarding past delays — especially during such challenging times. Your feedback is incredibly important as we continue working to improve response times and deliver consistently reliable service. We're here whenever you need us! Sincerely, Angela
Reviewed June 11, 2025
Like all insurance companies, they try their best not to cover your claim. They send a technician out but if the problem persists, they tell you that the items still works and per section ... of the contract, if the item functions, they do not have to fix it. No matter that it is not working properly. Example, if your icebox is making noises all the time, as long as it is making ice, they will tell you that they do not have to xix it. My experience has been my AC unit.
Reviewed June 11, 2025
We’ve had Cinch for always two years. The mortgage company we used referred them to us. We had them for about 18 months at our first home, and we got them again when we moved. We had a dishwasher repair, and the repair people were horrible. But the guy who got it fixed was great. He knew right away what it was and fixed it.
Louis, Thank you for taking the time to share your experience! We’re honored to have earned your trust over the past two years and across two homes. While we regret the inconvenience caused by delays from the third-party service provider, we’re glad the issue was resolved efficiently once the technician arrived. Your recommendation means a great deal to us, and we’re committed to continuing to provide the dependable support you’ve come to expect from us. We're here whenever you need us! Sincerely, Angela
Reviewed June 10, 2025
One of the parts in my air conditioner recently burned out. The guy from Cinch just took it out and showed it to me where it was worn out, and he replaced it with a new one. The claim process was very quick. I called on a Friday. They got back to me Saturday and scheduled my appointment for Tuesday.
At the very beginning I had a problem with my refrigerator. Three people came out to look at my refrigerator. The first person said something is frozen, and they're gonna have to take it apart to do something about it. But nobody ever came. I kept calling for follow-up, and nobody ever returned my call. I called again, and I was angry. I told them I was gonna call corporate headquarters if they didn't send somebody out here to fix my refrigerator. I have no ice maker. The refrigerator leaks, and my floor’s getting weaker on the refrigerator.
When the guy came out, he said that Cinch would have to actually replace my refrigerator because something was malfunctioning. He said he was gonna put in an inspector to come out, look at it, and verify that I do need a replacement refrigerator. That never happened. Nobody ever called me. I kept calling. The guy gave me his personal number and told me to call him directly, but he never answered the phone. Nobody ever came out here. Nobody did anything.
One guy got a hairdryer and was supposed to have been melting what was frozen behind the panel door of the freezer without actually taking the door off and going into the motor. Two or three days later, the ice built back up on the bottom of the freezer part again, and I couldn't close the door because the ice was built up so thick. I had to take a little piece of wood, and pry it up so I could get it loose enough. That way I could take the ice out, so the freezer door could close.
I still have the same refrigerator and the same problems. The door doesn't close. The rubber around the refrigerator door is going. It needs to be replaced. The ice maker's broken. I have not had ice made in my freezer in about three and a half years. I have to go to the store every other day to buy a bag of ice just to have ice in the house.
Then on top of that, the lights on my microwave just went out the other night. I put my food in there, and tried to push the button. Nothing happened. It's almost like a fuse blew or somebody unplugged it or something. I'm getting so fed up with everything. I'm sure stuff has to be replaced, has to be repaired, but not all at the same time. I'm ready now to call somebody who is somebody else's boss and tell them all the shitty maintenance people that came out here and lied to me and didn't do anything.
Patricia, Thank you for your honest and detailed review. We're glad to hear that your recent air conditioner service went smoothly and that our technician provided timely and professional support — that’s exactly the level of service we aim to deliver.
We also appreciate you sharing your earlier experience with the refrigerator issue. We understand how frustrating ongoing problems like that can be, and we're genuinely sorry it wasn't resolved to your satisfaction. Your long-term loyalty means a lot to us, and your feedback helps us improve. If there's ever anything more we can do, please don’t hesitate to reach out — we're here to help!
Sincerely,Angela, Customer Relations
Reviewed June 8, 2025
I’ve made two appliance claims this year for a wall oven and a cooktop and Cinch will be replacing both within the week, so that’s a good thing, and I just renewed the warranty for another year.
Elmo, We're delighted to hear that your experience has been smooth and that our online portal and customer support have met your expectations. We're also glad your oven installation went well, and we look forward to completing the cooktop replacement shortly. Your decision to renew your coverage means a lot to us — we’re proud to be a trusted part of your homeownership journey. Thank you for your thoughtful review! Sincerely, Angela
Reviewed June 8, 2025
Overall, Cinch is easy to work with. I've had a few claims. It's straightforward and easy to process through the app or website. It's simple and dummy-proof to submit, and they normally stay on top of the vendors to make sure they get something scheduled. So overall, it's been a favorable experience. That last claim I filed was for the washer. When I initially scheduled it, it was gonna be over a week. But I called in and shared with them the situation, how it was leaking water. They were able to get someone out within a day. They had to order a piece, which took another few days, but they had fairly quick turnarounds.
Blake, We're delighted to hear about your positive experience! Glad to hear that our app and website have facilitated smooth claim submissions. It's excellent to learn that we were able to prioritize the washer repair considering the urgency of the situation, and resolve it in a timely manner. We strive to ensure our service meets your expectations and are grateful for your acknowledgment of our quick resolutions. Thank you for your kind words, and we look forward to keeping your experiences with Cinch satisfactory and stress-free! - Brooklyn
Reviewed June 8, 2025
Recently, my air conditioner went down and their next appointment was a week out. Ease of use and navigation online is easy. But the experience is not great because you're not speaking to anybody and explaining what the situation is. When you do it like that, that's how you get, “Hey, we'll be out in five or six days.” I can manage being without a washer or dryer for six days, but you can’t manage without a refrigerator or air conditioner for six days. The whole thing is very generalized. It's a little frustrating at times. They don't really have urgency. If you've got elderly folks in the house. They can't be without air conditioning in Central Florida. One day is fine but when they tell you it's almost a week out, that was really unacceptable.
I called the office and got ahold of a person. Luckily, the lady I spoke to did whatever she could to get somebody out here right away and they got here later on. I didn't expect them that same day, but they came. The last person they sent out here was absolutely fabulous. The price has gone up through the years though. We started off with $500. Now it's getting close to $800. It's getting pricey. I am now on a fixed income, so I gotta think about it twice now. But I've had a positive experience with them.
Reviewed June 8, 2025
I've had Cinch for years when they used to be TotalProtect. I recently called in for a stopped-up commode and asked for a plumber to come out to unstop it. After filing the claim, the technician was out the next day. He did his job and was very professional and cleaned up behind himself. Everything worked out fine.
James, We are delighted to hear that your recent plumbing claim was addressed so quickly and professionally by our technician. It's wonderful to know that our service met your expectations and that you would recommend us to others. We appreciate your trust and look forward to continuing to serve your home warranty needs. - Brooklyn
Reviewed June 8, 2025
The technicians have all been good and very helpful. I had a claim with Cinch a couple of weeks ago. I had a plumbing issue in the basement and the technicians came out within three days.
Deirdre, Thank you for sharing your positive claim experience! We appreciate the 5-stars! - Brooklyn
Reviewed June 8, 2025
Working with Cinch has been easy. It's easy to contact someone and put in a claim. The online services make it very easy. Sometimes, it'll say they don't have anyone in that area but they’ve been able to get someone out every time I call. Then whomever they recommend, there's not a long waiting period for someone to actually come out. So putting in a claim is easy for persons to be scheduled to come out and then get the job done. It's good.
Recently, they came out for the garage. The technician was able to come in, spot the problem and fix it. They finished very quickly too. It was great. I've been with Cinch for a long time now and there has never been a issue with me putting a claim and being able to get service right away. I'm definitely gonna continue to work with them. I would recommend.
Latoya, we absolutely appreciate having you as a loyal customer and are thrilled to hear about your positive experiences with our services. It's wonderful to know that our technicians have been prompt and efficient and that your interactions through our online claim services have been seamless. We plan to continue ensuring the same level of service you’ve benefited from. Thanks for your kind words and for recommending Cinch to others! Best regards, Amanda
Reviewed June 7, 2025
The dishwasher had broken and the technician replaced that. There's quite a bit we like about Cinch. It's quick service and there's not a lot of bumps. We've had other companies and it's like pulling teeth. We have another property and we've got American Home Shield through them. It took four months for them to work on the toilet. I know the warranty could be cheaper. But with that cheaper comes cheaper quality of work. So we're happy with Cinch. It's always been very professional workers too.
Shelagh, Thank you for your feedback and for allowing us the opportunity to serve your needs! We're thrilled to hear that our service met your expectations, and our provider was able to resolve your dishwasher issue promptly. We understand the value of the quality service compared to cheaper alternatives and are grateful that you're satisfied despite the costs. We appreciate your continued trust in Cinch. - Brooklyn
Reviewed June 7, 2025
I've had the worst experiences I've ever had with Cinch. The customer service is nonexistent. They make it difficult to do business with them. We had someone come out to look at our gas line. But they didn't take all the air out of the line and they shut down our hot water heater. They considered that a second claim and wanted to charge us another deductible. We had someone else come out to get our hot water heater working again. We had someone else come out to take care of the HVAC unit. It's been a nightmare.
We finally have heat after three weeks and it's all been repaired. But we're still waiting on the refund from our original deductible because the experiences were so bad. I would never choose them on my own. We were signed up with Cinch through our Realtor.
The technicians did a really good job other than it was a mistake. McPhillips was the last company that came out and John was really good. But it's the person who works in their office—whenever you call them, they give you the wrong information. They don't notate the accounts. I have one person who called me from the home office and said we were gonna get a refund on the deductible. When I asked about it, they said they don't see that it's gonna be refunded or canceled. It's been bad.
Mr. Williford - We appreciate you reaching out and sharing your experience. We're sorry to hear about the complications you've encountered with completing your claim. Ensuring that our customers receive timely and effective assistance is our priority, and your feedback has not gone unnoticed. It's encouraging to hear that the technicians handled elements of the situation efficiently, although linking this effectively with our support was challenging. We sincerely apologize for the oversights, especially regarding communication and undue deductible payments. This deductible reimbursement was processed by management and sent out today and should be received within 7 to 10 business days. Sincerely, Cinch Social Media Team.
Reviewed June 7, 2025
It's been over a year and so far, I'm happy with Cinch. The technicians know what they're doing. When they came to fix my clothes dryer, it took a few days. I told them I needed it and they put a rush on it.
Harold, We appreciate you taking the time to share your experience with us. It’s wonderful to hear that our team at Cinch was able to respond promptly to your needs, especially under the circumstances of an urgent situation. We're glad to know the technician demonstrated expertise and contributed positively to your satisfaction over the past year. Comments like yours keep our team motivated to provide the skillful and efficient service we’re known for, and we thank you for being part of our community. Your ongoing trust means a lot to us. - Brooklyn
Reviewed June 7, 2025
I'm happy with Cinch. My HVAC unit outside was making noise and they were able to order the part and replace it. It's working good now. The process took two weeks because we had to wait for the part. The technician was very good and informative. I will be using them again in the future.
Maribel, We’re thrilled to hear about your delightful experience with your HVAC repair! It's great to know that the claims process was smooth and efficient, resulting in your system working perfectly again. Our team and the assigned technician are dedicated to providing top-notch service, and we're pleased to see that their efforts left you impressed. Thank you for sharing your experience and considering Cinch for your future home service needs. We look forward to serving you again! - Brooklyn
Reviewed June 7, 2025
We've had Cinch since it was TotalProtect before. The last claim I had was a slab leak and they replaced the copper pipes underneath the slab. The process took two days and the technicians were friendly and professional. I just wish I didn't have to pay as much as I did as far as the plumbing cost.
Thank you for your positive review Michael. We're delighted to hear that the slab leak claim process was handled efficiently and that you found the technicians to be professional and friendly. We value feedback like yours regarding plumbing costs and will share this with our team as we continue to strive for improvement. Your satisfaction is essential to us, and we're pleased to have met your expectations during the recent claim experience. Thank you for being a valued customer. - Brooklyn
Reviewed June 7, 2025
I found Cinch through my Realtor's recommendation. When filing claims, it doesn't always run smoothly. When I first tried to put a claim in, I was doing two different claims at once and I ended up being on the phone with somebody who didn't speak English. I was on the phone with her for three hours and she was not understanding the serial number that I was trying to read to her. It was really difficult.
The reason I had to call was because I had tried to do it online and it wasn't working. I found it hard to find a phone number to talk to an actual person because everything was automated. It was a long process to figure out how to talk to somebody.
Other claims have gone okay until my most recent one. My claim initially got denied because there were no technicians in my area that did that work. So I contacted my Realtor and she got in touch with her Cinch representative and then they contacted me to start the claim. I was told I could find my own technician and Cinch would reimburse me.
But that process has been really frustrating for me because I'm a single mom and I work a lot and don't have a lot of extra time. I told one of the Cinch representatives that I was more frustrated about the concern of not being reimbursed if I don't do something right. I don't know what Cinch can do to get more technicians to be a part of their list so that clients don't have to go out and find their own technicians.
Elyn - We appreciate your feedback and the opportunity to hear about your experiences with Cinch Home Services. We apologize for the challenges you've encountered, particularly with claim processing and lengthy phone solutions. We understand how frustrating it can be to find your own technician and deal with additional paperwork for reimbursements. Your input is indispensable in aiding us to improve our services, ensuring a more seamless and supportive customer experience in the future. Should you continue to have concerns or require further assistance, please do not hesitate to reach out. Thank you for bringing this to our attention, and we're committed to making your experience better. - Amanda
Reviewed June 7, 2025
I’ve been with Cinch for a long time. My most recent claim was for my washing machine. It was vibrating during the spin cycle and three of the blades on my agitator had broken. They came out within a couple of days, and they had to order the agitator, and it came in a few days, he completed the repair.
The only concern I have is when I called to report a problem, this answering process I had to go through and talk to this answering machine, it is a pain.
Dennis, Thank you for sharing your experience! We’re glad to hear your washing machine was repaired successfully and that our technician was able to help promptly. We appreciate your honest feedback about the initial phone experience and apologize for any frustration caused. We’re always working to improve and hope to make future interactions easier for you. Thanks again for choosing Cinch! -Brooklyn
Reviewed June 7, 2025
I just got Cinch when I bought the house and the previous owner bought a home warranty for us. I recently submitted a claim for the hot water heater and the experience was good. They came out the next day and fixed it. The technician was professional and friendly. I'm happy with it so far.
Julie, Thank you for your feedback! We're glad the claim process was smooth and that your water heater was repaired quickly. It’s great to hear our technician made a positive impression. We appreciate your kind words and are happy to be meeting your needs! - Brooklyn
Reviewed June 7, 2025
Usually, it’s very easy filing a claim, and I’ve never had any of them denied. But the deductible is extremely high. I had a microwave oven above my stove that went out, but the deductible was $200. I could go buy another one for almost the same price.
There was one time I wasn’t happy about having to wait for service. I waited 10 days for my heater to get fixed, and it was very inconvenient. I know it can be hard to get contractors. But at that point, I should be able to find one myself and have the warranty approve it. I shouldn’t have to wait for the contractor they’ve chosen.
I just had my air conditioner serviced for the second time. The outside condenser fan was replaced. Whoever installed it three years ago didn’t take a plug out of the motor, so it eventually burned the motor out. That was replaced, and it was all done within a couple of days.
I hadn’t needed the AC, but it was over 90 degrees, so I turned it on. It wasn’t getting cool. I looked outside, and the fan wasn’t turning. The technician came out and replaced it again.
I’ve been with Cinch since 2017. When I initially bought the warranty, the monthly payment was reasonable. It’s now almost twice what I was paying when I first got it. Whenever the cost increases, they just send me an email.
It doesn’t happen often, but when it does, it’s a good sized chunk. I may not stay with Cinch if the deductibles and monthly cost stay that high. I’ll eventually start calling around to find who has the better price.
Donald, thank you for being a valued customer since 2017 and for taking the time to share your thoughtful feedback. We're pleased to know our customer service team has met your expectations and that repairs like your A/C issue were resolved quickly. We understand your concerns regarding increasing costs, deductibles, and service delays, and we take them seriously as we work to enhance our offerings. Your feedback means a lot, and we look forward to continuing to support you. - Brooklyn
Reviewed June 7, 2025
Cinch came with my mortgage. I filed a claim recently for my air conditioner and Cinch had the contractor at the house pretty quick. This is the second time that we’ve had somebody with Cinch. The first contractor told us that we had a leak in the air conditioner and we needed Freon which would cost us $400 a gallon. He was looking to rip us off. But this second contractor said that wasn’t true. There was a part that needed fixed. He changed the part and the AC has been good ever since. Cinch has been great and I’d recommend them.
James, We appreciate you taking the time to share your experience with us. We’re glad to hear that your recent claim was handled efficiently and that the technician was able to resolve the issue with your air conditioner quickly and professionally. It's always our goal to connect our customers with skilled and trustworthy service providers, and it's great to know this technician met your expectations.
We appreciate your understanding regarding the earlier misdiagnosis and are happy it was clarified and corrected. Your feedback is truly valuable, and we’re grateful for your continued trust and recommendation. Thank you for being a Cinch customer! - Brooklyn
Reviewed June 7, 2025
I’ve been with Cinch Home Services for one year. When I bought my place, my Realtor gave me a gift certificate to cover any expenses that might have broken down in my place, like appliances. So I did not pay for this. It was a gift from my Realtor who's also a friend of mine.
And ironically, everything's been fine, except I did need it. Because right before, my ice maker broke. I had one more month left and I thought I better call them. So, I did and then I paid my $100 deductible. And they were able to come out and fix it, and that's it.
I didn't renew it because I really don't need to spend the extra $50 or $70 a month for it. But it's a good thing, if somebody can afford it. I'm just on a tight budget. So far, everything is good. And I have a little cash just in case something goes wrong and I have to buy another appliance.
I did a survey on an email. So, I'm not sure why I'm getting another call. But it's something that was good and I would recommend it.
Rose, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Cinch was able to step in right when you needed us and that your ice maker was repaired quickly and efficiently. We completely understand that budget is an important factor, and we truly appreciate your thoughtful feedback and recommendation. It means a lot to know you found value in our service and had a positive experience with our customer support team. Should you ever decide to come back, we’ll be here and happy to help. Thanks again for being a part of the Cinch family! - Brooklyn
Reviewed June 6, 2025
🚨 Avoid Cinch Home Services at all costs.
My 87-year-old father has been a loyal customer for years—and this company has completely failed him. His dishwasher has been broken for SEVEN months They’ve scheduled multiple appointments, then ghosted him with no-shows and no calls. At his age, this is not just inconvenient—it’s cruel.
Calling customer service is a joke. You get bots, rude agents, and zero ability to speak to a supervisor. They flat out refuse to help. They even had the nerve to claim HE canceled appointments, which is a flat-out lie.
Cinch has gladly taken his money for years, but when it came time to actually deliver the service they promised, they disappeared. No repairs, no support, no accountability.
This company preys on elderly customers and hides behind red tape. If you’re thinking about signing up—don’t. And if you’re already stuck with them, keep records and be prepared to fight for every single repair.
Shame on you, Cinch.
#CinchHomeServices #CustomerServiceFail
Pam, we're sorry to hear that this has happened. We would never intentionally delay the resolution of any customer's claim and we want to look into this and help resolve your father's claim immediately. We have located his account and will reach out personally to assist. Sincerely, Amanda
Original Review: June 5, 2025
Updated on 06/06/2025: The technician finally came out today to do the repair. The technician was fantastic. He really knew his stuff, but I am still dissatisfied with the lack of response from the AC vendor. At least tell me what’s going on and don’t leave me hanging, and also answer your phones when people call. Cinch should do a better job picking vendors. This one was not acceptable.
Original Review: I have been a customer for about 5 years now. Up until now, I would have given a five star review, but with this latest service request, I have to drop it down to one star. It has been almost 2 weeks that we have been without our air conditioner. The vendor they have chosen for this service request is nonresponsive and is taking forever. The temperatures have been in the 90s, and it is inexcusable for this kind of delay with no reasonable explanation other than incompetence. It took the vendor several days, with me attempting to call them, and with me also calling Cinch to get things moving, for them to submit their diagnostic report. It has been approved, and I am still waiting to hear from the vendor after three days. If this is the type of service Cinch provides, I would not recommend them.
We appreciate your feedback and sincerely apologize for the recent inconvenience you've experienced with our vendor. We're very pleased to know how much you valued the expertise of the technician who visited your home. Rest assured, we take your concern seriously, and we are prioritizing continuous improvements in vendor selection and response times. More efficient communication and accurate information are areas we are deeply focusing on. We are grateful for your patience and trust, recognizing our quiet positives in such situations. Should you need any further assistance, feel free to reach out in a private message here, as hearing from our customers is vital to us resolving concerns promptly and efficiently.
We're here to help. Let’s work on this together – onward and upward.
Reviewed June 3, 2025
I really don’t think they are worth the money. They kind of stonewall you for days. The people that they contract with have less than two stars so the service is really bad and slow. It’s 90° here in Houston and my air conditioner has been out for nine days. The part was ordered on a Sunday and it’s not Wednesday and they haven’t approved to order the part yet. It’s like they want to wear you down so that you go ahead and fix it yourself after you’ve forked over $150 co-pay. This happened to me when my refrigerator went out a few years ago. Took them two months to replace it. I plan to get out of my contract as soon as it’s over in the fall. It all looks good on paper, but they have no incentive to fix things quickly for you or send out people with good reputations.
Reviewed May 31, 2025
Terrible company a rip off they got me to drop choice home warranty to join with them and then denied my first claim sticking me with a $900 bill told many lies in the course of a 3-hour call and never tried to rectify the situation stay away from them or you'll be sorry I know I am that's why they never come out in the top 10 home warranty companies
Melvin, we truly regret to hear about your experience, and understand how challenging this must have been for you. We take your concerns very seriously. Our records show that a member of our team is already reviewing your account and claim details. Please rest assured that we will follow up with a direct communication once we have more information to address your concerns. Sincerely, Amanda
Reviewed May 30, 2025
This is by far the worst warranty service I have ever had. I put in a request for service in March and it’s going on June and my issue is not resolved. I have not been able to get in contact with the case manager and the service provider has been unable to resolve the issue with Cinch. My HVAC system was broken and I called Cinch and placed a claim in March. They said they would send someone out to the house and I paid them $120. The service provider went and looked at the unit and told them what parts needed to be ordered. The parts came in and then the service provider looked at the unit and said that there were other parts that also needed to be ordered and I had to wait for those parts also, which took a little longer understandably, but here we are headed into June and I just gotten off the phone with them and they have told me that they have “escalated” my issue, but when I called the case manager and leave messages every day and not get a call back, my situation is at a standstill. With the rising temperatures in a HVAC that is not working I would never recommend this company. A few of the individuals that I’ve spoken with at their customer service have been rude, short and un knowledgeable about the company; and you will never get a manager or supervisor on the phone. There is only one line of communication to anyone in the company and that’s whoever ever answers the phone. They will give you the option to repair or replace the unit, the downside to that is that if you replace the unit, they will no longer warranty, even though it’s brand new. If you choose to repair it, you could be going through the same issue that I am going through right now and still have to come out of pocket.
Reviewed May 29, 2025
I’ve been a loyal Cinch Home Warranty customer for over 10 years and have generally had decent service—until recently. I submitted a claim for my washing machine on May 24, and the repair was scheduled for May 28 with a wide service window of 8 a.m. to 5 p.m. I took the entire day off work and even called the assigned service provider, Sears, twice that day—once at 11 a.m. and again at 2 p.m.—to confirm I was still on their schedule. Both times, they confirmed the appointment. At 4 p.m., however, I received an email stating they would not be coming and had rescheduled me for June 4—11 days after my original claim. Now I’m forced to take yet another day off work and risk another potential no-show.
I immediately called Cinch after receiving the reschedule notice and spent over 48 minutes on the phone with a representative who tried, unsuccessfully, to locate another provider within their network. This experience has been extremely frustrating and disappointing. Once this repair is finally completed, we will be actively shopping for a new home warranty provider. I strongly recommend exploring other options before choosing Cinch.
Thank you for being a loyal Cinch customer for over a decade—we truly value your continued trust and support. We're very sorry to hear about your recent experience and completely understand how frustrating and inconvenient this situation has been, especially given the time you took off work and the lack of clear communication from the service provider.
While we strive to provide timely and reliable service, we clearly fell short in this instance. Please know that your feedback is being taken seriously, and we’re working with our partners to ensure situations like this are addressed more effectively in the future.
We see that a resolution specialist has been assigned to assist you, and they will work closely with you to help bring this matter to a satisfactory resolution. We appreciate your patience as we work through this. - Brooklyn
Reviewed May 23, 2025
We reached out to Cinch concerning our Refrigerator that was not cooling. They sent out a Technician 48 hrs later, who could not access the issue, according to Customer Service nor repair our Refrigerator. I had to reach out about the next step & they let me know that it will be another 48 hrs before another Technician can come out to access the issue. They also wanted to let me know that it could be up to a week before any repair could be done. So we are still waiting.
Thank you for sharing your experience with us. We’re very sorry to hear about the delay and the frustration you've encountered while trying to resolve the issue with your refrigerator. We understand how disruptive it can be when an essential appliance isn’t working, especially when additional time is needed to complete the repair.
Your feedback is important, and we sincerely apologize for the inconvenience caused by the wait times and lack of proactive communication. This isn’t the level of service we aim to provide, and we’re actively reviewing your service request to see how we can improve the process moving forward.
A member of our team will be in contact with you to address your concerns and provide assistance.
Sincerely,Angela, Customer Relations Team
Reviewed May 22, 2025
I’ve been with Cinch for a long time and the service has been excellent. They’ve come to fix my AC and my heater and it was all good. They charged me a couple of times for refrigerant and delivery fee, but it’s been a good service.
Sunya, Thank you so much for your thoughtful and detailed review! We’re truly glad to hear that your experience has been consistently positive. It's great to know that our technicians have delivered quality repairs and followed up to ensure everything was working properly. That's exactly the level of service we aim for.
We also appreciate your honest feedback about pricing. While we strive to keep costs fair and transparent, we understand there's always room to improve, and your input helps us do just that. We're especially pleased that you’ve found our customer service reliable and that you’d confidently recommend us to others.
Thank you for choosing us as your home warranty provider. We’re grateful to have earned your trust and your continued five-star support!
Sincerely,Angela, Customer Relations Team
Reviewed May 21, 2025
There isn’t any problem with them collecting you money the monthly payment and the deductibles. But try to call their office to follow up on service job is another problem. It’s been almost two months and I’m still waiting on them to repair my refrigerator. Recently I had to call for a service repair on my dishwasher. I was to they will not repair it because it was no regular wear and tear. My question is wha’t the point in having a home warranty service if the appliance is not going to be repaired. Cinch is not a good co.
Reviewed May 21, 2025
The tech sent out by Cinch took a lot longer to fix my issue because they had to order parts and kept leaving and coming back. When they did the installation, they said there was an air flow issue and tried to upcharge $500. I didn’t pay because I didn’t trust it. It felt like either they caused the issue or it just didn't seem like they were up there. He made it sound like they could have just fixed it. In the end, he was trying to get his company to come back and have me pay him directly. Now I’m going to have to pay another company to come out and tell me if he was being honest or not and have my appliance fixed.
Ryan, Thank you for your detailed and thoughtful review. We're glad to hear that, in the end, your system is working properly and that your overall impression of our warranty service remains positive. We truly appreciate your high rating and your trust in us.
That said, we're sorry to hear about the delays due to parts ordering and the concerns surrounding the upsell for additional repairs. We understand how frustrating and confusing that situation must have felt, especially when trust and transparency are so important. Your feedback raises valid concerns, and we take them seriously. We'll be sure to review this internally and use your experience to help improve the consistency and professionalism of our technician network.
We encourage you to reach out next time if you'd prefer a different technician. Your comfort and confidence in the service you receive are top priorities for us.
Thank you again for your candid feedback and for being a valued customer.
Sincerely,Angela, Customer Relations Team
Reviewed May 21, 2025
The base fee for a repair has gone up. The annual premium has gone up. Cinch is always good about the advanced notice, but those are two hot buttons for me. Other than that, my most recent claim was satisfactory.
Joseph, Thank you for taking the time to share your experience with us — we’re so glad to hear that you've found our service reliable. Knowing that we've been able to provide a dependable safety net for your home means a lot to us.
We also appreciate your honest feedback regarding the increase in fees and premiums. We understand that price changes are never ideal, and while we do our best to provide advance notice and maintain transparency, we know it can still be frustrating. Your point is well taken, and we’re always evaluating how to offer the best value while maintaining high-quality service.
Thank you again for your thoughtful review and for rating us a 5. We truly value your business and are here whenever you need us.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
It's been years since we had Cinch. So far, everything has been good for us. The plumber was excellent. I can't complain at all. Most of them have been pretty good people. I file my claims on the phone because it's hard for us, being seniors, online. I have looked online, but I basically do mine on the phone. You have to go through all the recordings and the automated stuff but once I get in to the representative, it goes very well. Cinch needs more service people. They don't have as many as that you can choose from.
Tilman, Thank you for your kind and detailed review! We truly appreciate your continued trust in us over the years, and we’re glad to hear that your experiences have been largely positive — especially with the professionalism and efficiency of our technicians. We're especially pleased to hear your most recent plumbing service stood out.
We also appreciate your feedback regarding the automated system and the website. We understand that not everyone prefers digital navigation, and we're glad our representatives have been able to assist you effectively once connected. Your suggestion about expanding our vendor network is a valuable one, and it's something we're actively exploring to help improve response times and provide even more flexibility for our customers.
Thanks again for being a loyal customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
It was fine. It was just a permit. I didn't technically have a problem. It was what they call a preventive maintenance thing. It was just a check in general. For the AC unit. I didn't have a breakdown. They just came and did a check. He was very professional with his business.
In my opinion, a couple of things have changed. I've been a member with them since 2013. So, occasionally, if they would communicate a little bit better. I just found out when I looked at my paperwork that there's now a deductible on a replacement. I didn't have that before. But there was no knowledge to me that a change was made. It just popped up on my contract when I looked at it.
I've always been kind of talking about the price increase over the years. I probably started paying off at maybe $75 or so with a $50 deductible. Now, I'm up to a $150 deductible, plus another 15%, which they call a surcharge fee. So that's $165 just to get it checked, along with the increase every year.
Especially since I've been such a long existing customer. In the last year, as well as this year, they actually had a price increase to my monthly fees in February or March of each year. My contract doesn't expire until July 26th. So, I called them each time and asked how I could have a rate increase before my termination date or my renewal date. They did make the adjustment and the correction each time, but with automatic payment, if someone's not really watching or totally understanding what's being charged, they're not gonna realize they're actually gonna be paying more for their warranty before the 12-month contract expires.
Thank you for your continued loyalty to Cinch Home Services since 2013. We sincerely appreciate your comprehensive feedback. It’s wonderful to hear that you enjoyed your interaction with the technician during your recent preventive maintenance check. However, we are sorry to hear about your concerns regarding communication on policy changes and pricing adjustments. We strive to keep our valued customers informed about any substantial updates and regret any inconvenience caused. Your comments will be shared with our team to enhance our communication strategies and policy transparency. Should you have further questions or require assistance, please feel free to reach out to us. We’re here to help, and look forward to serving you better. Thank you once again for sharing your valuable input.
Reviewed May 20, 2025
Cinch came with the house that I bought. They did well with the AC the first time I had service. But they came out here for the refrigerator and it went out again. I put another claim in for it, but I already paid for them to come out there and service it the last time, which was on Saturday. When I called again to let them know that it was still leaking and the bottom was not getting as cold as I wanted, I hadn't heard anything else. I did it over the phone yesterday and they’re probably closed which is why they haven’t gotten in contact with me, but I'm sure they will.
Melonie, Thank you so much for your thoughtful five-star review! We're glad to hear that your AC repair was handled efficiently and that you've had consistently positive experiences with our customer service team. It’s great to know our representatives have been helpful and that setting up service calls has been straightforward for you — especially when you prefer to do so by phone.
We do apologize for the delay in your most recent refrigerator repair and appreciate your patience while waiting to hear back. Office closures can occasionally cause brief interruptions, but rest assured we’re committed to getting your issue resolved as quickly as possible.
Thank you again for your trust in us— we’re here to support you and make sure your home is well taken care of!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
In my opinion, the service provider is exceptional. I like their service, and if I get assigned a different service provider through Cinch's automated selection, I will decline. I chose the ones that I had because I've used them before and I like them very much. I've had this home warranty for a while through different iterations of ownership. I guess I prefer to talk to a person to file a claim instead of doing it automatedly. I'm an old person, and I prefer to speak to someone. It can be a little bit cumbersome to express the actual details of the claim that I want to submit. So, less automated, more personalized. Also, any external outlets that are attached to my house, but just on the outside of my house, those things should be covered. But other than that, I'm okay with it all.
Donald, Thank you so much for your thoughtful and detailed review. We’re truly glad to hear that you’ve had consistently positive experiences with your preferred service provider — and we’re happy to accommodate those requests whenever possible. It’s important to us that you feel comfortable and confident in the service you receive.
We also appreciate your honest feedback regarding the claims process and coverage limitations. We understand that automated systems aren’t always ideal, especially when a more personal touch is needed to clearly explain an issue. Your perspective is valuable, and we’re actively exploring ways to offer a more personalized experience for all our customers.
Regarding coverage, we recognize your concern about certain exterior elements not being included under the current terms. While we do our best to provide comprehensive protection, feedback like yours is vital as we assess potential updates to our plans in the future.
Thank you again for being a long-time customer and for highlighting both the strengths and opportunities for improvement. We’re committed to earning that fifth star and continuing to enhance your experience with us!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
I’ve had Cinch for five years and they've come out on several occasions. This last one with my range, they’ve come out four times, and they changed something different each time. I haven't had a chance to use it yet, so I don't know if it worked this last time. They’ve come out for my washer, it had to be replaced, and they took care of that. What I don’t like is they give me 8:00 AM to 6:00 PM window when they come, and that's too large of a window ‘cause I’d have to sit at home all day to wait for somebody. But as far as coming out and doing what they're supposed to do, they do that.
Davetta, Thank you for your honest and thoughtful feedback. We truly appreciate your loyalty over the past five years and the opportunity to support your home needs.
We understand your preference for speaking with a representative directly, and we know how frustrating it can be to encounter automated systems when you're looking for personal assistance. Your feedback is important as we continue working to improve that part of the experience.
We’re also sorry to hear about the extended service timeline for your range repair. While we’re glad your washer replacement went smoothly, we recognize that multiple visits and broad appointment windows can be inconvenient. We're always looking for ways to streamline our scheduling and improve service efficiency, and your input helps guide those efforts.
Thank you again for sharing your experience!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch has been okay and satisfactory. Their service has improved lately. I like it that they kept me more up to date with the status of what's going on. The technicians, for the most part, are good. I've had some experience in the middle of the year with a plumbing company that was not so good. Cinch took care of it, and allowed us to find someone to do the job satisfactorily. We were then reimbursed because the plumber they sent out wasn't able to do the work properly.
Jacqueline, Thank you for taking the time to share your experience with us! We’re pleased to hear that you’ve noticed an improvement in customer service and that our communication and claim process have been generally positive for you. It’s great to know that your interactions with our technicians have been mostly smooth, and we truly appreciate your recognition of our support in resolving the plumbing issue.
We understand that categorizing some services online can be a bit tricky, and your feedback helps us identify where we can simplify and enhance the user experience. We're committed to continuous improvement and ensuring your experience with us remains a reliable and positive one.
Thank you again for your thoughtful review — and for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
We just moved into this home in December, and the Realtor provided us with the home warranty. I had two problems and the guy fixed both of them. No problem there. I'm in the middle of having my refrigerator go through Cinch again. It's all covered under the same policy. I really haven't had any issue with it, but I'm not sure just yet if it's something that I'm gonna renew at the end of the year. I wanna see how this year goes and see if it's worth re-upping. But so far, I'm happy with it. It has come in handy for the two minor things.
Matthew, Thank you so much for sharing your experience with us! We’re glad to hear that filing claims has been straightforward and that your earlier issues were resolved quickly and without hassle. It’s also great to know that you’ve found our customer service team helpful and reliable — that’s exactly the kind of support we strive to provide.
We understand that you're still weighing your options for renewal, and we appreciate your honest feedback, especially regarding the online system. We’re continuously working to improve both our digital tools and overall service experience, and your insights are incredibly valuable in that effort.
We're here for you as your refrigerator issue gets resolved and hope your continued experience reinforces your confidence in us. Thanks again for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch Home Warranty’s technicians were very professional and provided good service. But not with my recent claim. I had an issue with the ice maker and with plumbing that seems to happen over and over again. They have already sent people six times, and it is still not fixed. If something's not working, we should find another way to resolve it. They told me that I have to pay a service fee again if it goes beyond a certain coverage window. But I don't think I should have to pay the service fee again if it's the same issue.
Jozette, Thank you for your honest and thoughtful review. We're glad to hear that your initial experiences with our claims process and the professionalism of our technicians have been positive — that’s always our goal.
We truly appreciate your feedback regarding the recurring issues with your ice maker and plumbing. We understand how frustrating it can be to deal with repeat problems, and we agree that long-term resolutions are essential. Your concerns about service fees for unresolved issues are also valid, and we’re currently reviewing how we can better address situations like this to ensure fairness and satisfaction.
We're grateful for your continued trust and are glad that you still find value in the convenience your warranty provides. Please don’t hesitate to reach out if you'd like us to take another look at your claims — we're here to help and committed to improving your experience.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Granted, it saves me a little bit, and I did get a decent claim credit from them. The repair company sends good people out, at least. But for about $800 a year, I’m basically just keeping Cinch to make sure that if my water heater fails, I’m not completely in trouble. It’s a lot for kind of a little service.
Connor, Thank you for taking the time to share your experience with us. We truly appreciate your candid feedback, as it helps us better understand where we’re meeting expectations and where we still have room to improve.
We’re sorry to hear that reaching our customer service team was frustrating and that your interactions didn’t reflect the level of support we aim to provide. Your experience doesn’t align with our standards, and we’re actively working to improve accessibility and responsiveness, especially for customers who prefer phone support.
We also understand your concerns regarding the cost of service and co-pays. While we strive to offer peace of mind and value through coverage for unexpected and potentially costly repairs, we recognize that the perceived value can vary depending on each customer’s experience and specific needs.
That said, we’re glad to hear that the third-party technicians we sent were satisfactory and that the repairs were handled effectively. If you ever decide to revisit your coverage options or have unresolved concerns, we’d be happy to speak with you directly to see how we can better support you.
Thank you again for your feedback and for giving us the opportunity to serve you.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Submitting a claim to Cinch has always been a very slow process as there were lots of runarounds. If I call over the phone, it automatically wants me to do everything on my own from my mobile device. It doesn't want me to communicate with anyone, which I think works for some people but doesn't work for others. Their system wants me to pay the deductible even before I speak to anyone about anything. Once the deductible is paid, I can get the service set up. But I've had a lot of trouble in both recent situations getting service set up and getting what I needed in a timely manner.
This year I went three weeks without a washing machine, and two weeks without a hot water heater. I live in Columbus, Ohio which is a very big city, so I don't know how they can't find someone to help me in a reasonable time period. The only way I got a hot water heater in two weeks was because someone told me to write a nasty note on Facebook about Cinch. All of a sudden, someone called me immediately and resolved everything, but I couldn't get anything resolved on my own.
After two weeks, they finally said that they’re just gonna write me a check, and I should figure out how to get my own hot water heater. The next day, I found somebody and got myself a hot water heater. I waited four days for the check from them. Overall, my experience was a mess. They've been miserable to deal with.
Dea, Thank you for sharing your feedback. We’re truly sorry to hear about the delays and frustrations you’ve experienced, especially with essential appliances such as your washing machine and water heater.
Our goal is to make our service simple and reliable, and it’s clear we fell short in your case. We sincerely regret the inconvenience, as well as the issues caused by our automated system and service delays.
Your feedback is valuable and helps us identify areas for improvement. We’re currently reviewing your experience to help prevent similar issues in the future. A resolution specialist will be reaching out to work with you directly and ensure your concerns are addressed.
Thank you again for bringing this to our attention. - Social Media Team
Reviewed May 20, 2025
We got Cinch a year ago and we only filed a claim once. It was for a furnace issue that that had to fix. The experience wasn't easy. It took a lot for them to approve it. Their customer service wasn't that great. It was a bit more difficult and cumbersome to get them to come out and get the approval for the part. We just let the warranty expire since they only provided a temporary fix when we needed a replacement. We want nothing to do with them anymore.
Thank you for sharing your detailed feedback. I apologize for your difficulties, from challenging claims to delayed repairs and fewer proper replacements. Waiting months for parts, along with disappointing customer service involvement, must have been very hard, and we understand your decision not to renew your contract due to these experiences and further uncertainties with your furnace. We value your insights and are formulating strategies to enhance our service effectiveness. Should you consider reconnecting in the future or if there's anything we can assist you with at this point, we invite you to reach out. Your voice is important to us and it encourages us to seize the opportunities for service redevelopment. - Cinch Social Media Team
Reviewed May 20, 2025
A/C quit. Cinch has no care or urgency to get a tech here. There are 100 plus A/C companies within 40 miles of me but all they say is there are no "in network " companies in my area. They sure don't need a in network. Bank to take my money from. Such a joke.
Mike, Thank you for sharing your concerns. We’re truly sorry for the delay in resolving your A/C issue, especially considering your situation. We understand how frustrating it is to face limited network options and the resulting service delays.
This experience doesn’t reflect the level of service we aim to provide. Please know that we’re actively reviewing your case and doing our best to expedite a resolution.
We appreciate your patience and feedback, which is essential in helping us improve. - Social Media Team
Reviewed May 20, 2025
My recent claim went well. The company that came out was great, and they have come out before. However, since everything is online and automated in placing a claim, it can be extremely frustrating trying to pick out what is wrong. Because sometimes, it is not exactly one of the options that is being offered. It would be so much easier to speak to somebody. It is frustrating.
David, Thank you for taking the time to share your experience with us. We’re so glad to hear that the service technician was polite, knowledgeable, and able to resolve your issue efficiently — that’s exactly the kind of service we strive to deliver.
We also truly appreciate your honest feedback regarding the online claims process. We understand how important it is to be able to clearly explain a problem, and we recognize that limited options or lack of direct human contact can be frustrating. Your comments are being shared with our team as we continue working to improve our communication tools and customer support options.
We’re grateful to have you as a valued customer and are glad to know the home warranty has been a helpful resource for you. Please don’t hesitate to reach out if there’s anything else we can assist with.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch gets the job done, but they’re just slow. I get an answer back right away, but getting to fix or replace an appliance takes forever. The first one was my refrigerator. After a lot of back and forth, they replaced it. Sent me the funds to buy my own because what they wanted to replace it with wouldn't fit where the old one was. The other one was my central air. I had to wait three weeks during 100-degree weather and had to buy something to get by which kind of defeats the purpose. And the last thing, my dryer. That one was actually quick. They came out the same week, had to order a part, and they came out and replaced it the same week the part came in. So that one, I have no complaints about.
Connie, Thank you for taking the time to share your experience. We’re glad to hear that your dryer repair was handled smoothly and that you found our communication responsive. However, we sincerely apologize for the delays you experienced, particularly with the refrigerator and air conditioner—especially during a period of extreme heat. We understand how frustrating that must have been and truly regret the inconvenience it caused.
Your feedback is invaluable as we continue working to improve both the speed and consistency of our service. Thank you for the candid review.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
I couldn’t get in contact with the representative Cinch had assigned to me when I was going through the process of trying to get someone. So I just called the basic number and spoke with someone else, and they provided the assistance.
Jennifer, Thank you so much for sharing your positive experience! We're glad to hear that your AC issue was resolved quickly and that the technician provided excellent, professional service.
We also appreciate your patience with reaching your assigned representative and are happy our team was able to assist you promptly through our main line. Your feedback helps us improve our communication processes to serve you better.
It’s wonderful to know that having a home warranty brings you peace of mind—that’s exactly what we aim for!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
My recent claim experience through Cinch was fine. They had to order parts, so they had to come back. But a few of the claims that I’ve had to make in the past regarding HVAC, they’ve taken forever to find someone to do the service. I live in a large town where there’s an HVAC person on every corner, yet they had to go out to their call team, and they took forever finding someone. And then they come from far away. So, it’s just been a huge hassle.
Their deductible could also be lowered. And I don’t wanna have to pay upfront, because that’s the point of having the home warranty.
Fanchon, Thank you for your feedback. We’re glad to hear the technician was polite and knowledgeable, though we understand your concerns about the deductible and service delays.
We’re actively working to improve the claims process and service timeliness, especially in areas with many HVAC professionals. We appreciate your patience and are committed to making these improvements moving forward.
If you would like to discuss deductible price changes we can have a senior membership agent reach out to you directly.
Thank you for being a valued customer. - Social Media Team
Reviewed May 20, 2025
I submitted a claim with Cinch by calling their number and telling them what was wrong. My information was passed along to a third-party servicer, who then contacted me to make an appointment. The customer service was good, though it was a little hard to understand the gentleman that I spoke with on the phone, but other than that, it was fine. The technician who came to my home was great. They have always been pretty responsive in getting an appointment within the next day or two, so I'm very happy with it.
Andrew, Thank you so much for the wonderful five-star review! We’re thrilled to hear that your experience has been a positive one—from the ease of submitting a claim to the prompt scheduling and professionalism of the technician.
It’s great to know the process felt clear and straightforward, and we’re especially glad our team was able to respond quickly and effectively. While we appreciate your kind words about customer service, we also take note of your comment about the phone communication and will keep that in mind as we work to improve every aspect of the experience.
We truly value your recommendation. Thanks again for choosing us—we look forward to being there for you again when you need us!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
I was very pleased with the last service that Cinch did. They called me when they were close. I wasn't home at that time, so I called to let the person who was home know. When I got home from work later, the problem was fixed. But there were times when Cinch didn’t cover things. I paid for a service once, and the repair person said that the warranty doesn’t cover the issue. No one did anything. I ended up having to go outside of the plan and spend more money and more time. That was costly and inconvenient.
I would love to be able to get to somebody a little bit easier when I’m not sure about an issue and I need clarification. It’s not always easy to get to a live person because everything is done virtually. I wish they have better and easier communication. But I stick with them because their service is good. There’s always room for improvement.
Kori, Thank you so much for your thoughtful and balanced review. We're glad to hear that your recent claim experience went smoothly and that the technician communicated clearly and resolved the issue efficiently—even in your absence. That’s exactly the kind of service we strive to provide.
We also appreciate you highlighting areas where we can do better. We understand how important it is to speak with someone directly—especially when it comes to understanding coverage. Your feedback about the difficulty reaching a live representative and the frustration with a non-covered visit is taken seriously. We're continually working to make our support more accessible and responsive, and your experience serves as a valuable reminder of how critical that is.
We’re truly grateful for your continued trust in us, even with competing offers on the table. Your loyalty means a lot to us, and we’re committed to earning that trust by improving communication and ensuring every part of your experience is as smooth as the service you’ve received.
Thank you again for sharing your experience—and for the 4-star rating. We look forward to serving you even better in the future!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
The first claim with Cinch was on the furnace. And they fixed that within a week's time and that was a $200 deductible.
And then about six months later, my hot water tank started dripping. And so, they came out. And I had to pay $200 to get that fixed. And it was a $10 faucet. It was a piece on the hot water tank when you drain the water. It was made out of plastic. And it should have been metal. So, they put a metal one in there. But the item was $10. Around 50 days later, it started acting up. And it started leaking again, so I called them out. And they needed a TP valve. And that was a $4.99 item, but they wanted me to pay another $200 to come out and fix it.
And we went back and forth that it’s not right. I just paid $200 to have a $10 part put on there. And then they want to charge me another $200 to put a $10 part on there. If that was the case, I could pay just another $100, and they should replace my whole hot water tank.
I had to talk to the manager and the person in charge. They called me back later on that day. The guy didn't want to do it. And then we kept going back and forth. AHS finally sent them out here to fix it. And he came out here. It took him less than five minutes to put the part on there. He had one in the vehicle.
My experience during the first time was okay with the furnace. And then the first time with the hot water tank, paying the $200, it was okay. But the third time I called back, that's when it was a long conversation. It got to the point that I wanted to cancel. I mentioned that my grandson has two contracts- his condo and this house I’m living in. That's when they decided to send the guy out here to fix it.
The customer isn’t always right, but you should be able to figure out in your head what's right and what's not right. When somebody paid $200 to have a $10 part come on there, you want to charge a new $100 to put another $10 part on there? That's not right. The plumbing people who came out to do the repair were great. Something about the last experience just didn't sit right.
Thank you for taking the time to share such a detailed review. We’re glad to hear that your initial experiences with the furnace and hot water tank claims were handled smoothly, and we truly appreciate your kind words about the professionalism of the plumbing team.
We also want to sincerely apologize for the frustration caused by the third claim process. Your feedback is incredibly valuable, and we’re taking it seriously as we continue to evaluate ways to improve the claims experience, particularly when it comes to recurring issues. We appreciate your persistence and patience throughout the process, and we regret that it took additional effort on your part to reach a resolution.
Thank you again for your review—it helps us understand where we’re doing well and where we need to do better. We hope to have the opportunity to deliver a more seamless experience in the future.
Sincerely,Angela, Customer Relations Team
Reviewed May 15, 2025
My split A/C system went out and I called Cinch on 04/04/25. They scheduled for service and charged me $200 deductible up front. A few days later, two technicians came out from Sears with different vans. They started to put a refrigerant recharge hose with a gauge to the A/C unit and found there was low refrigerant and low pressure in the system. The technician sprayed soap water and did a visual check, telling my dad there's a small leak in the Schrader valve that caused the refrigerant leak. They just recharged the system and said to my dad that it would fix the issue.
By the way, my dad used to own an auto repair shop for 25 years and he is an ASE certified A/C technician. He knew that soap water and visual check would not fix the problem because the technicians didn't do any pressure test at all other than soap water and visual check. That's not called diagnostic. Without a pressure check on the A/C unit, it's impossible to know where the actual leak is in the system because there are lots of different components that can leak. Soap and visual check can't find all the leaks at all. Also, technicians used the soap water on only a small area, like around the Schrader valve, not the outside or wall A/C unit or any lines.
Sure enough, after a few hours of using the A/C, it didn't work again. So I called Cinch again on 04/09/25. They scheduled another service on 04/14/25. One of the Sears technicians from the last service checked the unit again with the refrigerant recharge hose with gauge and found low refrigerant and pressure. So he started to leak check again with "SOAP WATER AND VISUAL CHECK AROUND SCHRADER VALVE," telling my dad he couldn't find any leak. He said to my dad there may be a refrigerant leak in the lines, so my dad asked him if he could at least do a nitrogen gas pressure test to find the leak, which he should have already done from the first service.
The technician said he needed to make some calls to do a nitrogen pressure test, so he made a couple of calls to his manager and Cinch. My dad overheard the technician telling Cinch he couldn't find the leak, and that maybe there was a leak in the line. He clearly said to Cinch that it wasn't confirmed because he didn't perform any leak test other than soap water and visual. The technician then told my dad, "I'M FIRED FROM CINCH." Cinch told him to stop doing further diagnostic; they would contact me to maybe switch to another service provider, and he left.
Cinch called right after, telling me that the A/C line is not covered under the warranty because there's a "POSSIBLE REFRIGERANT LEAK IN THE LINE." My dad asked how they knew there was a leak in the line without proper diagnosis. Cinch said the technician did a diagnostic and he couldn't find the leak anywhere, so he just assumed maybe there was a leak in the line. My dad told them a "BOTTLE OF SOAP WATER" is not diagnostic, and the technician didn't do any pressure test on the unit to properly diagnose to know if the line was leaking. Cinch kept saying the A/C line is not covered by the warranty. My dad asked them how they knew and knew for sure there was a leak in the line without a test, and they couldn't answer that question, just kept saying it's not covered by warranty.
Cinch refused to do a basic diagnosis and was not willing to find the actual problems. They refused to cover it under the warranty, assuming refrigerant leak in the line, which Cinch and the technician couldn't confirm line was leaking without proper testing.
Steven, We apologize for the frustration you've experienced. It’s clear that the service you received fell short of expectations, particularly due to the lack of proper diagnostic testing. Assumptions should never replace thorough inspection, and we understand your concern about the technicians relying solely on soap and visual checks. We sincerely sincerely regret a thorough inspection was not completed.
We also regret the confusion around warranty coverage, especially since the leak location was never conclusively identified. This situation should have been handled with great care and transparency.
We’d like to contact you to make things right. Please send us a private message with your direct phone number and or email associated with your contract so we can follow up directly.
Reviewed May 13, 2025
A few years ago, Cinch wasn’t their name, but I've been with them for about six years. Every time we've had a claim, it's gone exactly the way they said it would. I reach out to get through phone. I like to talk to somebody.
I've always had a good experience. I called them, and they did the deductible. And then, a service person called me within a few hours. I've always gotten somebody who was able to help me. And I don't call them unless I have a need for help.
I probably had three or four different claims. And every time, it's been good. The last time was two weeks ago. He had to come out several times to get the problem resolved. But I never had any complaints from the service provider, and everything was resolved.
I definitely would recommend them to a friend. They've always given me a very good price. It's a very fair price for what I get. I've always been able to renew by phone. I have an online account, but I don't use it for setting up service.
And when you sign a contract, everything is clear, as well as the deductible. I've never had any argument with them.
Brooks, Thank you for your thoughtful and detailed review! We're honored to have earned your trust over the years, and we're especially glad to hear that our straightforward claims process and dedicated customer service have made a difference for you.
Your feedback about value and quality means a lot. We understand that choosing a home service provider is a big decision, and we're grateful you've found both dependability and fair pricing with us.
Thank you for your recommendation. We look forward to being there for you again when you need us!
Sincerely, Angela, Customer Relations Team
Reviewed May 9, 2025
I go online to schedule a service, and I get a response normally that day or within 24 hours. Then the contractors come out within 24 to 48 hours, and normally the issue gets taken care of the first time. With their online service, I just go through the system, and then pay the deductible. Overall, Cinch is a reliable, dependable service.
Johnnie, Thank you so much for your continued trust and loyalty over the past 25 years! We truly appreciate you taking the time to share your experience. We're glad to hear that our online service requests have been convenient and that our team has been responsive and efficient in handling your repairs. Your feedback about our reliability means a great deal to us, and we're honored that you would recommend us to family and friends. If there's ever anything we can do to earn that fifth star, please don’t hesitate to let us know — we’re always striving to improve! Sincerely, Angela, Customer Relations Team
Reviewed May 9, 2025
We’ve been with Cinch since 2013. It started out with HMS. Filing claims goes well because it's all online, but I like being able to call. I like that a lot better. But it still works. The quality of service has been good thus far. However their pricing is a little steep. I wish they would offer some kind of discount if I don’t file any claims in a year.
Tonya, Thank you for being a loyal customer —we truly appreciate your continued trust in our services. We're so glad to hear the service has remained consistent and positive over the years.
It’s great to know the online claims process has worked well for you, and we also understand the value of being able to speak with someone directly. Your feedback about pricing and potential discounts for low-claim years is appreciated and will be shared with our team for consideration as we look for ways to improve the customer experience.
Thanks again for your support—we’re here whenever you need us!
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
The person that we bought the house from signed us up for Cinch and we’ve been with them since 2017. Most of the techs have been good, but some of them are sketchy or they try to do stuff that’s outside of the plan and I had to pay them directly.
We had a plumber come in yesterday and the first thing he did was check the water pressure because he said I might need a new pressure regulator valve. I asked how much it was and he said $1,200. I told him it wasn’t happening. But that was All Star, other techs have been fine.
I had Cinch turn me down on one thing once so I wasn’t too thrilled about that. But the actual customer service people are great. I’m a customer service person myself and I do forward an email and chat so I know some people when I talk to them.
William, Thank you for taking the time to share your experience with us. We're glad to hear that you've consistently found our customer service team to be helpful and understanding. It’s always great to hear that our efforts are appreciated, especially by someone who works in customer service themselves.
We also appreciate your honest feedback regarding your experiences with service technicians. While we’re pleased that companies like City Plumbing have met your expectations, we’re sorry to hear about the upselling attempts you encountered. That’s not the experience we aim to deliver, and we take concerns like this seriously. We’ll be sharing your comments with the appropriate teams for review and improvement.
Thank you again for your thoughtful review and for continuing to choose Cinch. We value your trust and look forward to serving you in the future.
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
The most recent service was okay. It was fixed in a reasonable time. They had to come back, but they fixed it and everything’s good.
Josh, Thank you for sharing your experience! We’re glad to hear that, even with the follow-up visit, the repair was completed efficiently and to your satisfaction.
It’s great to know the technicians were professional and that the overall process left a positive impression. We truly appreciate your recommendation and look forward to continuing to support your home when needed.
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
It's been good making a claim with Cinch. The technician was very professional, courteous, and knew what he was doing.
Joel, Thank you for giving our service a try—we’re so glad to hear that your experience has been a positive one! It’s great to know our customer service team and technicians met your expectations with professionalism and courtesy.
We appreciate your feedback and look forward to continuing to provide you with dependable service and support.
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
I had a claim for my washing machine recently. It kept letting water run into the machine and it wasn’t cycling. Service guy came prepared, fixed the machine and he was out of here in no time. It went great. I would recommend them.
Donald, Thank you for sharing about your experience with Cinch Home Services. We are thrilled to hear that the technician efficiently resolved the issue with your washing machine, and that you are satisfied with the services provided. We appreciate your feedback and your effort in filling out our survey—your satisfaction is our utmost priority. It's wonderful to learn that you enjoyed our support. We look forward to continuing to serve your home warranty needs. Thank you for your kind encouragement! - Brooklyn
Reviewed May 7, 2025
I called Cinch for the $99 maintenance and service. The whole process was fine. He was in and out very quickly. He said the system was working fine. The sellers of the home bought the policy for us in December, but I'd like to continue the services once this contract is up.
Misty, Thank you for sharing your positive experience with Cinch Home Services. We're thrilled to hear that the service call met your expectations and that you're considering renewing your contract with us based on the smooth and efficient experience you had. Your willingness to recommend us is greatly appreciated. We look forward to serving you and addressing your home warranty needs in the future. Thank you for being part of the Cinch family! - Brooklyn
Reviewed May 7, 2025
Cinch Home Services was part of my mortgage when I went through my closing. It was a one-year part of the purchase. The price was good, but I didn't even need to use it for the first year or two.
We used it when we had to replace our refrigerator, and that was a pretty good process. They offered to just send us a new refrigerator, but we wanted to upgrade a little bit. So they made us an offer for the old one, and we took the check they issued.
Cinch works pretty well. For the price, everything goes relatively quickly. They're highly competitive. I usually file claims online.
But I did the claim on the refrigerator over the phone because I was requesting the check and not just a replacement. But with our AC unit, I just had to have work done completely online.
The only complaint I have is with this last claim. Our air conditioning broke, and it took three weeks to get a repair technician out. It seemed like it was pushed quite a bit out, so we had to wait. Luckily, at this time of the year, it wasn't like it's July, when it's 100 plus out.
Darren, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear that our options for handling your refrigerator claim were beneficial, allowing you the chance to upgrade. It’s fantastic that you find the online service as user-friendly as you do, and we appreciate your acknowledgment of the usual efficiency in handling requests. Even though it took a bit longer with your A/C repair, we're glad that it didn't inconvenience you too much and appreciate your understanding. Your endorsement means a lot to us, and we're dedicated to providing you continuous top-notch service for your home warranty needs. Thank you for choosing us. - Brooklyn
Reviewed May 7, 2025
We have been with Cinch since we purchased our home in 2005. I've recommended them to my parents. Their customer service is good and filing claims is very easy. Prior to our most recent experience, we had no problems with the techs that they sent us. Our requests are addressed in a timely manner.
I had two new units that were put in in October, and they are both under warranty. However, I had to schedule service multiple times, and the warranty was not accepted. I had to go through Cinch and continue to pay the $200 co-pay. The issues were under warranty according to the service provider, so I have paid $800 over.
April, Thank you for your loyalty over the years and for sharing your experience with us. We’re delighted to hear that submitting claims has been easy and that our technicians have been reliable and timely in addressing your needs.
We also appreciate your honest feedback about the recent challenges with your warranty coverage and the associated co-pays. We understand how frustrating that can be and are committed to improving those aspects to ensure smoother service in the future.
It means a lot to us that you’ve recommended Cinch to your parents—that’s the highest compliment we can receive. Please don’t hesitate to reach out if we can assist you further or address any concerns.
Thank you again for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 7, 2025
In the beginning, making claims was a little difficult. I was new to the process and it was hard to communicate with the customer service rep on the phone. Then I found out about the home manager service. I got connected with the home manager, and it's been much easier to communicate and get things addressed. It's like I have a personal person I can reach out to if I have an issue or wanna file a claim. The home manager service is excellent.
Reviewed May 7, 2025
The person from Cinch said, “Oh, well, we must have forgot to put that order in.” It ended up taking three weeks before they actually got the AC unit order put in for Epic Mechanical to go pick it up.
Epic Mechanical, who were amazing, said it was the longest process they’ve ever dealt with for Cinch. And even though it took a while, we got a huge AC unit for 600 bucks, so we still recommend getting a home warranty, whether it’s through Cinch or somebody else.
Jessie, Thank you for being a loyal customer and for taking the time to share such a detailed review. We’re so glad to hear that, despite some delays and challenges during the claims process, the quality of work from the technicians met your expectations and left a positive impression.
We sincerely apologize for the confusion and delays you experienced, particularly around the payment and approval process. Your feedback is incredibly valuable, and we’re actively working to improve our systems to help prevent similar issues in the future.
We’re pleased to know you found value in your warranty and that you're happy with the outcome of your AC replacement. Thank you again for your continued trust and recommendation—we truly appreciate it and look forward to continuing to support your home!
Sincerely,Angela, Customer Relations Team
Reviewed May 7, 2025
I called Cinch Home Services on a Monday morning, and by two o’clock in the afternoon, the contractor was here. He told me it could take up to a week to fix the hot water because the parts had to be ordered. I was a little concerned. I explained to him that I was off last week, and I was returning to work the following Monday.
The contractor said he would put it in as an emergency. I got a call on Saturday asking if we were home, and saying they would be here within 30 minutes, and he was. He replaced the part. Everything’s fine, and I was very pleased.
He was so terrific, pleasant, and very kind. He even tried knocking on it a little to try to get it to work a little before the part came in, so that we would have some hot water. Believe it or not, two days later, we did get hot water, but of course we still replaced the part. In a way, he helped, if it wasn’t immediate, it still worked a couple of days.
It was so nice of him to remember that we were going back to work and that we both work full time, and to come on a Saturday, that was amazing because we didn’t even expect him on that day. That wasn’t our first experience, but this one was fantastic.
Beatrice, Thank you so much for your kind and detailed review! We’re thrilled to hear that your experience with Cinch—from the fast response time to the technician’s dedication and professionalism—was such a positive one.
It’s especially great to know that the technician went above and beyond to accommodate your schedule and ensure your comfort while waiting for the part. Stories like yours reflect the level of care we strive to provide to every customer.
We truly appreciate your recommendation and are grateful to have earned your trust. We look forward to being there for you again when you need us! Sincerely, Angela, Customer Relations Team
Reviewed May 7, 2025
I have a four-unit apartment building and I live in the building. It's like $1000 a year and my deductible is $100. I tell all my friends that Cinch covers everything. It's a great investment. It saves you a lot of money. It takes a lot of worry. You don't have to find a repairperson or a service company. It's paid for itself probably every year I've ever had it. It's the best. You can opt for a monthly payment, which I do, so it's not like you have to come up with $1000 all at once. They just automatically deduct it from my account every month.
Whatever they've done over the past eight months, it's really improved. Recently, too, I had a case where they assigned a case manager to it. I got that person's phone number and could call and speak to him. He would call and check in with me almost every day. He would call the company. It's an extra wonderful thing for customer service.
Amelia, Thank you for taking the time to share such detailed and thoughtful feedback. We're honored to have supported your home over the years, and we're thrilled to hear that your experience has remained consistently positive. We're especially glad that our service continues to bring you peace of mind and value year after year. Thank you for recommending us to others and for being such a valued member of the Cinch family. Sincerely, Angela, Customer Relations Team
Reviewed May 7, 2025
We’ve had a great experience with Cinch. They were very helpful and we feel confident in keeping this type of service moving forward. We bought a house in 2023 and we were looking for an insurance that could cover the appliances. Our Realtor suggested this type of insurance, so we moved forward with it. We filed a claim last week for the first time.
We contacted them because of the sump pump that wasn't working. They put us in contact with a local plumber and scheduled the appointment for us. The plumber came out and fixed the issue, and that was it. It worked very well. The plumber was very experienced and the service provided was very good. The overall experience was very straightforward, simple, and fast.
Frederico, Thank you so much for your kind review! We’re thrilled to hear that your first claim experience was smooth and efficient, and that the service met your expectations. It’s great to know the plumber was prompt and knowledgeable, and that everything is now working well. We truly appreciate your recommendation and look forward to being here for you whenever you need us! Sincerely, Angela, Customer Relations Team
Reviewed May 7, 2025
I had it Cinch before when it was HMS. With my recent claim, I had to have the tech come back out because there was a minor issue, but it was overall okay. Everything is working now.
Kyle, Thank you for being a valued customer—we truly appreciate your continued trust in us. We’re glad to hear that your recent experience was satisfactory and that the issue was resolved successfully. Your feedback means a lot to us, and we’re grateful to have had the opportunity to support your home over the years. Sincerely, Angela
Reviewed May 7, 2025
I’ve been using Cinch Home Services for many years, even before they were associated with Sears. I usually submitted my claims over the phone. The customer service was good and I had no complaints.
It’s great to hear that your experience with our phone service has been consistently reliable and positive, and that even when repairs required additional steps like ordering parts, the follow-up met your expectations. We’re especially honored by your willingness to describe your experience as excellent and to recommend us to friends and family. - Social Media Team
Reviewed May 7, 2025
Ultimately, I just got a brand new unit and ended up taking the buyout option in return.
Trey, Thank you for sharing your experience with us! We're glad to hear that the service provider was thorough and that the issue was resolved successfully with the installation of a new unit.
We do apologize for the communication challenges you encountered during the process. Clear and timely communication is a priority for us, and your feedback helps us identify where we can improve coordination between our team, service providers, and valued customers like you.
We appreciate your business and are pleased to know that you were satisfied with the outcome and that everything is now working well.
Sincerely,Angela, Social Media Team
Reviewed May 7, 2025
I told the lady what was going on with the plumbing. Of course, you have to pay ahead of time. I told her exactly the piping and everything. The guy came out, looked at the piping, and said it was a slab. So, they charged me for that. I called the person who handles slabs in the flooring he said that was not the problem. The problem was actually what I originally called for. I called the plumber back to come out to fix the original problem that he never fixed. He came back out and said, “Oh, yeah. That is the problem.” Before he could even help me, he had me call back to Cinch, and I'm like, “Why do I need to call Cinch?” Basically, it's the same problem I originally called about that I've already paid for. I explained to them, “Listen, it's the same problem that he originally did not fix. He made a mistake and misdiagnosed.” They charged me again for it, and I had to pay for it because I had to get it fixed because it was leaking. I called back to explain that it’s like they didn't understand what I was saying, then she gave me to the manager. I explained to both of them what was going on, so I had to sit there and argue with them. He said he was gonna credit my account. I believe he did, but I haven't checked my account to see if they credited it. But it took me tooth and nail to even get that done. That was a big headache. I normally don't have problems with Cinch, but that was a big turn-off. The worst thing about it is that I had to call the guy to fix my slab, ‘cause I thought it was a slab leak. I had to pay him. He wasn't gonna come out there for free. It's a ridiculous amount. I ended up being out about $600 for something that should have cost me $175. I'm really frustrated because that was a big issue. That's the only time I really have had a problem with Cinch. Other than that, pretty decent.
Janice, Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you faced during the plumbing incident. Your detailed feedback is not only appreciated but extremely valuable. That's not the seamless service we aim to deliver, and we apologize for the extra time, effort, and cost this situation caused you. While we’re glad to hear that your issue was eventually resolved and your account was credited, it’s clear that the path to that resolution should have been far smoother. Your experience highlights areas where we need to improve, particularly in communication, coordination, and service follow-through — and we’re actively working to address these challenges. We appreciate your honest feedback. Sincerely, Angela
Reviewed May 7, 2025
Cinch used to be HMS, I think. I had them for 9 years here, and then I had HMS at my old house before that. So, 19 years. And I liked them better before.
When they were HMS, they were much better. It seems like since they've changed their name, their process has changed so much. Like the automated process, it's not as friendly. You can't get to the root of your problem and talk to a person and explain what's going on.
They're just gonna say, “Here's your claim number and here's the person that's gonna come to your house.” And I'm constantly stuck with the same service person, and I don't care for him. So I'm kind of trapped in that situation, and I always end up with him.
When you try to call them, you're stuck in this loop where you can't get somebody on the phone. When I finally got one other person to come out for my air condition, they were absolutely wonderful. Then the next time I called back, I got the same old guy again.
It’s like the endless loop of trying to get to the other person. They don’t let you speak to somebody and say, “Can I have this person? If this person is on the list, then I should be able to pick that person, and not just automatically assign.
I had to call on Easter, and I knew it was Easter Sunday. They just automatically assigned that one service contractor. I would rather wait and sweat all day and try to get somebody else. But by the time I'm sitting on hold, he called me and says he’s on his way.
And then he came, and did something. I had to pay him. They won't even come to your house first. They took your deductible up-front, and then he came and charged me for Freon. Then, he left, and I still had no air conditioning.
I could have waited and maybe gotten somebody else that I trusted. We felt like we were being scammed. He came back the next day. He was here for 10 minutes and charged us an extra $500, and we still had no air condition. So I still don't trust him.
I can't get to a person to get help. And their price keeps going up every year. The deductible and the actual price have gone up. It used to be $100, then $125. Now it's $200. And you have to pay $200 up-front over the phone before they even assign a service person to come to you.
We appreciate you being a loyal customer with us over the 19 years and thank you for providing your detailed feedback about our service. We're sorry to hear about the difficulties you've encountered following our rebranding regarding the claims process and interactions with our service contractors.
We understand how impersonal an automated claims process can feel and we are working towards improving our system to better accommodate your need to speak with a service representative reliably. Concerning your dissatisfaction with repeated assignments to the same contractor and difficulty in selecting an alternative service provider, we apologize for the inconvenience. It's important to us that our services address your needs, especially during critical times such as holiday emergencies.
Lastly, we acknowledge your concerns regarding the rising costs and will ensure these concerns reach the appropriate team.
If you'd like for us to contact you directly to personally discuss your concerns, please send us a private message with your contract details and we'll reach out to you directly. Thank you for sharing your perspective. - Cinch Social Media Team
Reviewed May 7, 2025
I had Cinch since February 21st, when I bought my home. The seller bought the warranty for me. I filed a claim for my furnace. I had them come out once, and it still wasn't working. I ended up just canceling and buying a new furnace.
Honestly, I'm having some issues with my water heater right now. And I was thinking about filing another claim. I'm just a little nervous based on how my last one went. It's an old house. So, that happened. It's first the time too.
Tiffany, Thank you for taking the time to share your experience. We're truly sorry to hear about the unresolved furnace issue and your hesitation to file another claim. Providing reliable service and peace of mind is our priority, and we want to regain your confidence. Our team will review the situation, and a resolution specialist will be in touch to discuss your water heater concerns. We appreciate your patience and are committed to making things right. —Social Media Team
Reviewed May 7, 2025
We have been with Cinch for about 11 months, and filed two claims so far. The first one was a bit of a problem and took a while to get resolved. We had a heat pump problem over Thanksgiving weekend, and they couldn't get anyone out to service the equipment. We were in a cold house for four days. I had to call and get my own person to come out. It worked out in the end, but only because we made the call to our own person. The second claim was when the microwave died. I called it in and I got an answer the next day. They ordered a new microwave, came in, and installed it. It's all good.
Reviewed May 7, 2025
I’ve been a customer for 10 years. It’s expensive but the repairs are quick. Also, there was one occasion several years ago where the HVAC people were upselling. But overall, my experience has been good.
Reviewed May 7, 2025
I had a bad experience with Cinch. My dryer broke, and they had somebody come do it. I had to pay $75. And when I called them, they told me I gotta get my own electrician to come and check what the problem is, and then let them know. But they never sent me my $75 back.
I don't understand why I gotta put money out again, when I had a warranty for years with them. They said they don't pay for electricians, and it's not on my warranty. They also wouldn’t cover main things, like the washer and dryer, and gas stove or electric stoves.
So, now I'm thinking about just cutting them off and going with another company.
—Social Media Team
Reviewed May 7, 2025
I had called Cinch Home Services on Thursday, and the technician came out on Monday, but it was okay because the weather was warm, so it wasn’t a biggie. It was just the fact that it was late evening on Thursday, and they had reached out the same day and let me know that it wouldn’t be till Monday, so that was fine.
The technician was very professional, and he pretty much did what needed to be done. He figured out what it was and took care of the problem. He said I had 30 days if anything went wrong, I’d just call the warranty people and they would send somebody out, but he pretty much guaranteed me that it shouldn’t be an issue, so I thanked him for that.
Everything was good and perfect. I hadn’t had any problems at all.
Thank you so much for sharing your recent experience with Cinch Home Services. We’re glad to hear that, despite the holiday delay, your issue was handled efficiently and to your satisfaction. We truly appreciate your understanding regarding the timing and are pleased that our technician provided professional and effective service. - Social Media Team
Reviewed May 7, 2025
My home warranty with Cinch Home Services was originally purchased for me by my Realtor when I bought my home. I always receive good customer service. Everyone is very helpful and able to address my concerns.
The technician has always been good. I’ve only had one issue, when my hot water tank went out. No one in the area really knew how to service it, after almost two months without hot water, I found a company myself that could fix it. Cinch refused to pay because I contacted the company without their approval.
Reviewed May 7, 2025
We've had Cinch for almost two years. It's overall easy to submit a claim. But sometimes the options for what you can say about the problem you're having are limited.
When I needed customer service, I found it difficult to get in touch with a person. But the customer service works okay if you just have a general question about how to use Cinch. When I call the customer service number, I wish there was a way I could leave a message or even be put in a queue to wait to talk to a person about a problem that I was having.
We got a new washer that was supposed to be installed, but we didn't realize that our dryer had to be disconnected before they could install. So when they delivered it, they just left it without installing. The delivery people said to call them back to reschedule once the dryer was disconnected.
I tried to call them back, but they said I had to make the appointment through Cinch. Since there wasn't a way for me to contact Cinch, I just submitted a complaint online and somebody eventually contacted me. Besides that, Everyone has been really good.
Lisa, Thank you for your feedback. We're glad submitting claims has been easy and that you've had positive experiences with our technicians. We apologize for the issues with your washer installation and the difficulty reaching support. Your input helps us improve, and we appreciate you sharing it. - Amanda
Reviewed May 7, 2025
The last claim I had with Cinch Home Services was for a washer and dryer. The contractors were out in four days, and then they had to order parts. They came back a week and a half later. They cleaned the part or did something to kind of get it through, so it was working for the time being until they replaced the part before it went out again.
The technician was very friendly. The claim process was very easy. It’s great, especially being a single mom. $200 is easier to come up with than a whole appliance repaired.
Robin, Thank you for sharing your experience with Cinch! We're glad our technicians delivered prompt, effective service for your washer and dryer and that the process was smooth and affordable. We appreciate your kind words and look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed May 7, 2025
We just bought our condo and in the contract, the homeowners gave us a year’s home warranty services with Cinch. Filing a claim is excellent. They’ve dealt with everything from a water heater to a toilet and a handle on the bathtub. The technicians are very personable, they educate you, and they clean up after themselves. It’s been an excellent experience overall.
Maria, We're thrilled to hear how smoothly your claim and service experience with Cinch went. It's great to know our team made a positive impression, from fixing your water heater to the bathtub handle leak. We truly appreciate your kind words about our friendly, knowledgeable technicians and their thorough cleanup. Thank you for sharing! - Brooklyn
Reviewed May 7, 2025
My most recent claim with Cinch was super easy, and it worked great. The contracting company was great, and the technician was super helpful. Cinch was able to send somebody out within a day, and the technician fixed the problem the same day within 20 minutes. Overall, I have been pleased.
Margaret, Thank you for sharing your great experience with Cinch! We're thrilled that everything—from submitting your claim to the prompt arrival of the technician—exceeded your expectations. Providing efficient service and skilled professionals is central to our mission. We're glad your repaired item is working well. We appreciate having you as part of the Cinch family and look forward to supporting your home warranty needs! - Brooklyn
Reviewed May 5, 2025
I had a Cinch home warranty purchased by the seller of a condo that I just purchased. In trying to set up my account, I've spoken to no one that speaks English and no one who can tell me when my plan will be activated in their system. I've been transferred around multiple times. Don't waste your money on Cinch.
Reviewed May 1, 2025
Cinch is broken do not use. I wish there were no stars to select.
Chris, Thank you for bringing your concerns to our attention. We are truly sorry for the inconvenience you've experienced with the claims process and our customer service. Please be assured that this is not the experience we strive to provide. We see that a senior case manager has been assigned to address your concerns, and we look forward to working with you directly to resolve them. - Brooklyn
Reviewed April 30, 2025
I’ve had Cinch for five years, since I bought the house. And recently, I submitted a claim for a washer repair, and the technician came out the next day, which is pretty quick. So, I think they’re a reliable and fast service. But I discontinued it this year because it’s just gotten too expensive.
Sandra - Thank you for taking the time to share your experience with Cinch Home Services. We're glad to hear that, over your five-year journey, you found our service reliable and prompt, especially with your washer repair claim. We understand that budget considerations are important, and we're sorry to hear that the cost became a concern. Nonetheless, your positive feedback about the service itself is greatly appreciated. We hope to have the opportunity to serve you again in the future as your situation allows. Thank you once more for choosing us and for your kind words! - Amanda
Reviewed April 30, 2025
Excellent. It saves me money. I had Cinch when it was HMS a long time ago. So when they switched over, I switched over. The service tech was terrific. The technician is wonderful.
Thank you so much for sharing your positive experience with Cinch Home Services. It's wonderful to hear that our service technicians were prompt and that their work met your expectations. We're especially pleased to learn that you're satisfied enough to recommend our services to others; referrals are truly the highest compliment we can receive. Your continued trust in us for 17 years is greatly appreciated, and we look forward to serving your home warranty needs for many more years to come. - Brooklyn
Reviewed April 30, 2025
I’ve used Cinch twice so far, and one for a water heater claim. Three months ago, it went out. The guy came out after two days from the day I made the claim, replaced the heating elements, and got it repaired. I paid the deductible, and everything else was covered.
So far, the technicians that Cinch had sent out are local and know what they’re doing. I’ll probably keep doing business with them as long as I’m satisfied. I feel like I’m getting what I’m paying for.
Thank you so much for sharing your experience with Cinch Home Services. We're thrilled to hear that you've had a positive journey with us over the past three years and that our team was able to respond quickly when your water heater needed attention. It’s great to know the repair process was smooth and that our local, knowledgeable technicians left a strong impression. - Social Media Team
Reviewed April 30, 2025
We heard about Cinch through one of our friends who had them. We’ve been with Cinch for about a year and a half. We had a claim about our water heater not keeping water hot for very long. We didn't have a good experience with the company that provided the service. The person who came closed out the claim and told us there was nothing wrong with our water heater. The claims process with Cinch was really easy, though. I really appreciated them following up to make sure that the appointment had been scheduled, and following up to ask about the service provided. It would be great if there were more service providers through Cinch, and maybe we could get a second opinion. $200 was a lot to spend for somebody to come in and say there was nothing wrong.
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered regarding the service for your water heater. While we are pleased to hear that the claim registration process was straightforward and our follow-up was satisfactory, we understand the disappointment you experienced with the initial resolution. It is not our intent for any customer to feel unsatisfied with their claim experience, and suggestions like offering second opinions are valuable to improving how we serve our clients. We have located your account, and a resolution specialist will be in touch with you. - Brooklyn
Reviewed April 30, 2025
I’ve been with Cinch for almost five years now, and they have covered the repairs that I’d had done, but there was an instance where they only paid a percentage for my water heater.
Tony, Thank you for your thoughtful feedback. We're glad to hear you'd still recommend us, despite concerns about your water heater coverage and occasional phone communication issues. We understand the importance of clear, reliable service and are always working to improve.
We also appreciate your comments on pricing and coverage. Your trust means a great deal to us, and we're committed to continually enhancing the value we provide. We're grateful to have you as a customer. -Brooklyn
Reviewed April 30, 2025
Our home sellers bought Cinch for us. Filing a claim has been really easy, but scheduling has been difficult because they want us to schedule it with the contractor. A lot of times, I can't do it weekends. It's gonna be on a weekday, so I have to take off work. That's been the only issue really I've had with it. Everything else has been positive.
Kelsi, Thank you for your review and for sharing your experience. We're glad to hear that filing claims has been smooth and the services effective. We understand the inconvenience of weekday appointments and apologize for any communication difficulties. Your feedback is valuable and helps us improve. We truly appreciate you as a customer. - Brooklyn
Reviewed April 30, 2025
We got a one-year warranty when we bought our house, bought by the sellers, and we’ve been with Cinch for about a year and just renewed. Then our air conditioning stopped working, and we tried to start a claim in October. Someone came out but said they couldn’t work on it until it was warmer out. Since then, we’ve been trying repeatedly to set something up this spring. They were supposed to come on a Friday but didn’t call. This is the second company Cinch has sent out, so we still haven’t been able to get it fixed or resolved. It’s not very easy to process a claim because you can't speak to anyone. It's online and doesn’t have all the options you need.
Andrea, We're sorry to hear about the issues you've encountered with your air conditioning claim and the challenges in getting timely assistance. At Cinch, we strive to provide efficient service, and we regret the inconvenience caused by cancellations and communication delays.
Please note that accurate diagnosis and repair of an A/C system require outdoor temperatures to be above 65°F to ensure proper testing.
We appreciate your feedback and are committed to improving. We have located your account and will have a resolution specialist follow up with you.- Brooklyn
Updated review: May 23, 2025
The company reached out, reviewed the case in detail, and provided a partial reimbursement.
Original Review: April 28, 2025
We are very dissatisfied with this service. Our HVAC system replacement claim was denied. Account was in good standing, and we paid every premium on-time for 10 months. I would definitely not recommend the service.
Thank you for reaching out. We have located your account; however, we do not currently show an open claim related to your HVAC system. We understand your concerns and are sorry to hear about your dissatisfaction. To better assist you, we will have a specialist reach out to you directly to review your situation and provide further clarification. - Social Media Team
Reviewed April 26, 2025
Total ripoff and I'm out $125 deductible and $450 in premiums paid up to this point. Do yourself a favor and STAY AWAY.
Richard - We apologize for the inconvenience you've experienced with your A/C claim. It's clear that the service you encountered did not meet our standards or your expectations. We understand having no air conditioning for such an extended period can be very uncomfortable, especially given the temperatures. While it's surprising to hear that the claim buyout wasn't offered, we would appreciate the opportunity to directly address your concerns and find a resolution. Please respond privately with your account details, and we will have a team member reach out to assist you further. Thank you for bringing this to our attention.
Reviewed April 24, 2025
I highly recommend that you don't waste your hard-earned money on this Home Warranty company! The customer service is horrible. I signed up for this warranty in Sam's club a year ago and it has been nothing but issues and lies. The service repair was for my Kenmore washer which was making an awful noise. They sent two service providers out ended saying I they needed to repair the transmission which involved several parts being order and repaired a gear case was one of the parts. This was all done in Feb 2025 on April 8, 2025, my Kenmore washer started back making the same awful noise again. I call Cinch Home Warranty because it still with the 180 days my contact states they send the same service provider out and the service guy states the gear case is bad and the problem. I'm thinking sir you just did a transmission repair on my washer which included you installing a new gear case part that's what you wrote on my receipt. I did not hear anything from the Cinch for several days, I finally receive an email stating they are not going cover the repair due to it being damaged by overloading. The washer was fixed by your provider less than a 180 days ago one of the same parts which the repaired and they're refusing to stand by their agreement and work.
Thank you for reaching out and sharing your experience with us. We truly regret to hear about the frustration you've encountered, and we understand how disappointing this situation must be—especially after placing your trust in us to help protect your home appliances.
We take concerns like yours very seriously, and we want to make this right. A member of our team will be reaching out to you directly to discuss the details of your case.- Social Media Team
Reviewed April 20, 2025
Having the Cinch warranty is worth the peace of mind. We got a pamphlet from our Realtor, we went online, signed up, and it was paid for during closing. As soon as we moved in, we couldn't stop the water from running out of the refrigerator and a gentleman came out and fixed it, so we were glad we had Cinch.
Suzanne, Thank you for taking the time to share your positive experience with Cinch Home Services. We appreciate your detailed feedback about the ease of setting up your account and the promptness with which your refrigerator issue was resolved. We look forward to the opportunity to continue providing reliable coverage and support whenever you need it. We're honored to service your home protection needs! Sincerely, Dena
Reviewed April 19, 2025
Cinch has sent people out to fix a couple of things for us and it's always been fine, always gone smoothly. We just had a running toilet, and a couple of other things that a plumber had to come out, it all went well and he was great.
Kevin, We're delighted to hear about your seamless experiences with Cinch Home Services, and that our plumbers were able to address your needs promptly and efficiently. We're committed to maintaining this level of service for you anytime it's required. Thank you for trusting us to protect your home, and for continuing your warranty coverage with us. Sincerely, Dena
Reviewed April 19, 2025
It's pretty straightforward to file a claim or get in touch with Cinch. They haven't ignored me yet, so that's a plus. Submitting a claim is very easy. You have an app you can go in to and answer the questions. You then get a call.So far, we've had favorable dealings with Cinch. Their coverage is fair.
When my hot water heater in the basement was leaking and started soaking my carpeting downstairs, we called Cinch and they had a guy out the next day. He was awesome. He figured out what was going on. He had to replace the water heater and that job he did was beautiful. He went above and beyond and I will never have that issue again where it's soaking my carpeting.
Nancy, Thank you for sharing your feedback! We're thrilled to hear that your experience with our claims process and service exceeded expectations. It's great to know that you found the app efficient, and enjoyed professional and thorough service from the contractor. We truly value your satisfaction and are eager to assist you any time you need help. Thank you for choosing Cinch, and we look forward to continuing to service your home warranty needs for many years to come! Sincerely, Dena
Reviewed April 18, 2025
I had a garbage disposal rot out was leaking all over the bottom of my cabinet. Got the floor, wet and called cinch they had property restores. Call me back the next day and that was the last I ever heard of property restores. They wouldn't answer my calls. I called cinch the representative that I finally got through to after 20 minutes of automated machinery couldn't get through either the same thing happened. It rang three times and hung up so he said they would put me on emergency dispatch. They called me once never heard from them again when I finally got through to cinch again they told me to have somebody local come and do it. They reimbursed me my $200 co-pay after the job was complete. I called them. They said the bill had to be emailed. You can't send it to them in the mail. You can't do anything over the phone so the company that did it for me emailed the bill to them. I've been waiting over a month now for my reimbursement now they're saying that I have to fill out this form. There's so many stupid questions on it so much nonsense I mean they got the bill from the company that the work was completed. I signed the bill before they emailed it. It's for like $600 and now they don't wanna pay you gotta fill this out. You gotta fill that out. You know we live in a country where we gotta put push one for English, but then when we get through, we get somebody that doesn't even hardly speaking English. We can't even understand the last two times that I had something done with them. It actually took them a while big problem. I think anybody that goes with Cinch Home Warrenty Customer Service join the club with me must have a screw loose for going with cinch never I would please advise anybody reading this review. Take my word go somewhere else nothing but a bunch of runaround. I'm lucky. I guess I got my $200 co-pay back. They don't offer any kind of help. I told him I'm I never use computer. I don't understand all this stuff they won't even offer to help me figure it out never how to use a computer in my life so I guess I shouldn't have told him that because now they have a reason to say that well you can't fill it out we can't pay you anybody out there reading it. Yes, I am angry, but I am aware of what I'm saying through my anger is please do yourself a favor get somebody else but cinch so hopefully this will get on their review. I'm sure they'll probably block it but just in case it gets there take my word for it
David - We're truly sorry to hear about the difficulties you've faced with your garbage disposal claim and the delay in receiving reimbursement. It must have been incredibly frustrating to deal with so many obstacles. It is concerning to hear about the challenges in managing this without readily available technological guidance. Our goal is always to make the claim and reimbursement process as straightforward as possible, and certainly, these long response times and lack of clarity have proven inadvisable here. We were unable to locate your account with the information provided in your review. Please send us a private response with your contract details so we can locate your account and reach out personally to help. Sincerely, Amanda
Reviewed April 18, 2025
Had a 4 year old gas cooktop with a broken knob and and a bad igniter on one burner. Cooktop is $1300+$400 installation to replace. After five cancelled appointments a week apart where you have to wait at home from 8AM to 5PM for the repairman, and more than eight weeks after I first called I am offered a cheap replacement cooktop that only comes in one color which does not match all the other appliances in the kitchen. Or, I could accept a payment of $667, less than half the cost of a new cooktop. I tried calling customer service but got a non-English speaker each time I called so got no where. Cinch used to be very good to deal with and fair. That is absolutely no longer the case. I do not recommend Cinch for any warranty coverage. They are patently no longer willing to honor their contracts fairly and efficiently. Buyer beware!
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered with your cooktop claim—it’s clear that the service you received did not meet your expectations, or our standards, and we sincerely apologize for the inconvenience this caused. We would like to take another look at your claim. Please send us your contact information to erelations@cinchhs.com. We will have a specialist reach out to assist. - Social media Team
Reviewed April 18, 2025
I heard about Cinch from a Realtor friend, and they said that they don’t sell a new home without it. So, it seemed like a wise investment, and it has proven to be that way. I’ve had them for either two or three years, and I had a bunch of claims my first time. So, they actually canceled one of the two properties that I own, and I had to go to AHS. But I understand. It’s a business. But I will always have a home warranty because it just puts a safety net against unanticipated or even anticipated home expenses.
And submitting a claim with Cinch online was easy. And a lot of times, you can find what you’re looking for in the drop-down. A lot of times, you can’t. But it’s not a complicated process. And you usually get somebody pretty quick. It’s just that the communication could be a little better throughout that process. It’s really hard to get a human being at Cinch to answer questions.
I had a recent claim with a dishwasher that went out, and the contractor was cool. He was professional, showed up on time, and knew his stuff. So, he was good. And then he documented all the things that he could find and went looking for the parts. But he knew that because it was so old, he couldn’t find them. So, I was given a more than fair settlement for the dishwasher.
So, Cinch service is just very convenient. It’s thorough, and there’s not a whole lot of stuff they don’t cover, which I like. But once you start a claim, it goes into a bit of a black hole, and it's tough to track people down. Usually, the person will come out within a day or two, but every now and then, you find somebody who obviously isn't located in the area. Like this last claim took 10 days to get somebody out because they obviously didn't want to send somebody for one day. They probably wanted to have seven or eight appointments lined up. So, I usually like the fact that they come in a day or two. This one took a week and a half. But other than that, everything was good.
Thank you so much for your detailed and thoughtful review. We’re thrilled to hear that you’ve found real value in your Cinch Home Services plan over the past three years—it means a lot to us to know that our coverage and claims process have brought you peace of mind and protection for both of your homes.
That said, we truly appreciate your honest feedback about communication. You're absolutely right that staying in the loop after submitting a claim is important, and we recognize there's room for improvement when it comes to reaching a representative and receiving timely updates. Your input helps us focus our efforts where they matter most, and we’re actively working to streamline those aspects of the process. - Social Media Team
Reviewed April 17, 2025
I had a home warranty with another company before that Cinch took over. And I’ve been with Cinch for maybe three years now. The experience of submitting a claim depends on the time of day and getting someone to answer the phone. And then they would give me the name of the company that was assigned to the claim, and the phone number. And their contractors have done pretty well.
So, Cinch is not a bad company, but they need to improve their customer service, especially their communication. Because some of the operators that you get on the phone don’t speak English very well, and it’s hard to communicate with them. They also need to be able to communicate with the customer and stay in contact with them. Eventually, I did get emails when the person was coming, but that was a week later, before they got here. So, their communication needs to be much better than what it is.
As a matter of fact, I need to call them now regarding the service that I just had because I’m not sure why I was paying such a large fee to the service company when I paid Cinch also. So, somebody owes me a refund. Their service fee has also gone up over the years, and I think it should be lowered because I’m paying them, and then I’m turning around and paying the service company, too.
Thank you for taking the time to share your experience with Cinch Home Services. We truly appreciate your loyalty over the past few years and are glad to hear that you've generally found the contractors to be capable and the work satisfactory.
That said, we're very sorry to hear about the challenges you’ve experienced with our customer service and communication. Your feedback regarding language barriers, delays in updates, and inconsistent call experiences is concerning and not reflective of the level of service we strive to provide. We understand how frustrating it must be to deal with unclear communication, especially during a home issue. We're actively working to improve our communication systems and service processes to better serve customers like you. Your input is incredibly helpful in highlighting areas where we need to do better—particularly in keeping customers informed and making interactions smoother and more transparent. We have located your account and will have a specialist follow up. - Social Media Team
Reviewed April 17, 2025
I’ve had Cinch Home Warranty for a very long time, ever since I purchased the home. It’s rolled over several times with different companies, and it used to be HMS. Back then, it was so easy to submit a claim, but with Cinch, it’s very, very difficult. I’m really not happy with them because the price has gone up and there are so many things it doesn’t cover now. Maybe less than five years ago, all of a sudden the prices and the deductible went up. It’s $150 now, I believe, where it used to be only $75 for a long period, so it’s doubled. They even charge you an extra $15 to cover the increased price of gas.
Submitting a claim online is tough, and even when you call, it’s very tough because not everything falls into the category you think it’s going to. One of my last claims had to do with my refrigerator because the water line had broken. I didn’t know if that was for a plumber or an appliance person. I explained to them what it was and they agreed that it was definitely a plumbing issue. The plumber came and said he fixed it, but a week and a half later, it started leaking again all over the place. I called the same plumber back and he cleaned the line out, saying there was a blockage. He said he did his best, but if it leaks again, then it’s an appliance issue. If I had just gone with appliance from the start, I would not have wasted another deductible to diagnose the problem.
It started out as a plumbing issue, but it didn’t get fixed, so then it had to be an appliance issue. You really need to speak to somebody, but they don't make it easy. I called back so many different times to try to hit different prompts just to see if I could speak to someone, but I can’t get a hold of anybody. It’s ridiculous and I do not like it at all. Just being able to talk to someone about filing a claim would really help.
In the past, before it was Cinch, we had some claims filed and it was very fair. We had our pool pump and HVAC replaced, and those were expensive, but that was not Cinch. They just make it so difficult now.
Patty - We value your candid feedback about your experience. We take customer feedback seriously and work daily to make improvements to customer experience. We're glad to hear that overall you've had positive experiences. - Cinch Social Media Team
Reviewed April 17, 2025
Cinch is very convenient and economically efficient when it comes to fixing something around the home. We have been their customer for around two to three years. We heard about them through Sears since we have warranties on our washer and dryer.
We said yes after they inquired if we were interested in the home services. For us, it was just a cheaper way to get things fixed versus trying to pay $300 to $400 for someone to even try to do something.
Submitting a claim online for our garbage disposal wasn’t hard at all. It’s very self-sufficient since you can just read and follow the instructions. My husband was home when their technician came. He was very friendly and knowledgeable, and he did the job quickly. He wasn’t there all day.
Thank you so much for taking the time to share your experience! We're so glad to hear that you found our service convenient, cost-effective, and easy to use—especially when it came to handling your garbage disposal issue. It’s great to know our technician made a positive impression and got the job done efficiently. We truly appreciate your recommendation and are happy to have earned your trust. - Social Media Team
Reviewed April 17, 2025
Cinch Home Services was something our Realtor set up in lieu of a final inspection on a property we were gonna buy. We bought the house and got a one-year contract with Cinch. We still have about six months to go and coverage seems to be good. I've had work done on the AC, a couple of things on plumbing, and on the gas stove. I could use more information on what exactly was covered and what wasn't, though. Sometimes the contractor will be out here and say, “We can do this but we can't do these other things because they're not covered by the warranty.” The Realtors bought it and they had that information.
Usually, I’ll call the retailer I bought the appliance from, then I try to get service from them, but since we didn't buy the appliances as they came with the house, I go on the Cinch website to put in the service request. It says “File service request,” so I hit that. They take care of everything after that. It's a whole lot more convenient than me trying to go through Angie's List or other recommendation sites. They arrange the repair people and so far, all of the subcontractors that come out and do the work have been really good. Recently, we had really low water pressure in one of the bathrooms. There were a couple of valves that regulated the flow. One of them was broken, and the other one, the tech who came said it was so old and maxed out. He also said if this were his house, he would have replaced it, so I did. The service was reasonable. Overall, Cinch saves me a lot of trouble.
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you've had a positive experience with Cinch and that our service technicians have been able to resolve your home issues efficiently. It's great to know that the convenience and ease of submitting claims through our website has been a highlight for you. We also really appreciate your honest feedback regarding coverage clarity. We’re always working to improve, and your input helps us enhance the experience for all customers. - Social Media Team
Reviewed April 17, 2025
When they do repairs, they take care of everything, but the response time is too slow. The technicians usually arrive after about seven days and don’t fix the issue right away. Then it can take another seven days or sometimes more than a month while they wait for parts. The wait time is very long, and that definitely needs to be improved.
I’ve been with Cinch for more than five years, and the experience has been good. They have good coverage and cover pretty much everything. The downside is that the deductible has gone up a lot. When I started, it was $65, and now it’s over $200. The response time is also getting longer and longer.
Thank you for being a valued Cinch customer for over five years—we truly appreciate your continued trust and loyalty. We're glad to hear you've found our service quality and coverage range to be reliable over the years.
We understand your concerns regarding the increased deductible and the delays in technician scheduling and part availability. Your feedback is important, and we’re actively working to improve response times and enhance the overall customer experience. - Social Media Team
Reviewed April 17, 2025
Cinch is easy to work with and it’s all been good. Our dishwasher went out, we had a dishwasher tech come out, said it was a plumbing problem. A plumber came out, said the problem was with the dishwasher, sent his findings back to Cinch, and Cinch determined they would replace our dishwasher. The claim submission was very easy, the customer service people were helpful, and the technicians were good. I'm a real estate agent and I recommend Cinch to my clients when they purchase a home.
Philip, Thank you for trusting us with your home warranty needs, and for choosing Cinch after your years of recommending us as a real estate agent. We're thrilled to hear that our user-friendly system made submitting a claim a breeze for you. We understand coordinating multiple service visits can be an inconvenience, so we're glad we could replace and resolve the dishwasher situation, ensuring timely communication and quality service via our trusted contractors. We're pleased to have met your expectations, would love to continue serving you down the road, and are so thankful for your recommendation and rate of our service. Thank you for sharing your positive experience! Sincerely, Dena
Reviewed April 17, 2025
My mom started Cinch for the property that we have in Bowie, Maryland. We've had a great experience. And I took it over when she passed last year. The price is feasible for me and I was surprised at the amount of things that are covered under the warranty. Their online tools are easy to use.
Submitting a claim was straightforward. We had to do one last month due to a plumbing issue in our upstairs bathroom. It was really easy to submit the claim online. They gave me the contractor's business name and their contact phone number, and acknowledged that they received the claim and that the contractor would contact me within 24 business hours.
The contractor came out during the window of time that they said, which is great, because sometimes that doesn't always happen. They explained to us what was going on and were able to resolve the problem in 10 minutes.
I'm recommending Cinch and I’ve been sharing my experience. Aside from the straightforwardness and timeliness, there was clear communication. They called me to make sure that the contractor had reached out and made an appointment, which is good.
Mallori, Thank you so much for sharing your fantastic experience with us! We're delighted to hear about the smooth and efficient claims process, and it's wonderful to know that the plumbing issue was resolved quickly and effectively. We're also glad to hear positive feedback about the contractors and our representatives! Sincerely, Dena
Reviewed April 16, 2025
A friend had Cinch back when it was still Total Protect, and I was with American Home Shield back then. They came out at least six times to work on my washer and dryer, and the issues were not resolved. I got so frustrated that when my friend told me about Cinch, I decided to switch and see if they were any better.
When my washing machine finally went kaput, Cinch sent someone out. They replaced the washer and did exactly what they said they would do. I’ve never had any issues with them, no back and forth. That’s why I stayed with Cinch.
What I like most is the promptness of the communication and being able to be in contact with them every step of the way, from start to finish. I also like the professionalism of the people they choose to come out and service. What could be improved is the fee we have to pay when the contractors come out.
I feel like if we were loyal customers for four or five years, the fee could be a little lower. I understand the standard for everybody, but for people who have been with the warranty for a while and are loyal, maybe there could be a program where the deductible wouldn’t be as high, like a loyalty program.
I usually call to submit a claim. I go through the automated system, and it routes me to a person, which makes me feel more comfortable. On my last service call, I spoke directly with someone. I get detailed information before the contractor comes out, and when they’re on the way, they call ahead and let me know who’s coming. I also receive that information by text and email.
The contractors have been excellent. On my first issue, Sears came out, and the technician and I didn’t see eye to eye. After I called the warranty back, they sent someone else out. It only took two days. The next contractor was very professional and took care of the problem.
The technician made a video explaining everything from start to finish, and that’s where the issue came up. I told him I don’t work on this kind of equipment and wouldn’t know what he was talking about. He seemed to have an attitude.
That said, another Sears technician who came out for a similar issue with the same piece of equipment was very professional, and that changed my view of Sears a bit. The reason I had to call in the first place was because I was being serviced through Peachtree Air.
What I liked was the communication—him leaving, getting what was needed, coming back, and fixing the problem the same day. Everything was resolved within about an hour, and that was excellent.
Winsonikkia, Thank you for sharing your positive experience with Cinch Home Services! We are delighted to hear that our communication and commitment to addressing your concerns, including the replacement of your washing machine, met your expectations. While your encounter with a contractor wasn't ideal, we're pleased to know the issue was resolved promptly by sending another professional. Thank you for trusting Cinch Home Services, and we look forward to continuing to support your home repair needs. Sincerely, Dena
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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