Cinch Home Services Reviews

A technician came and fixed my oven burner which was clogged. They were cool, but it was a little long without having that burner. It took almost a week for them before they came out. But it got taken care of and other than that, I was okay with everything.

We filed a claim because our 30 yo downstairs HVAC was not cooling properly. The coils and outside line were obviosuly leaking because they continue to ice over. However, that did not warrant a leak check says Cinch. So they added freon which did nothing to help the situation, still not cooling and still icing over and leaking on my garage floor. Then, our "Customer Advocate Specialist" told us via email AND voicemail message that our "entire unit" would be replaced. After a month of trying to get the work schedule, I finally received a call from the service provider that they were only approved to replace the coils, and the $1200 I signed off on paying was to modify the old system so that the new coils would fit! This is unacceptable! They need to honor their initial decision. There is something suspicious going on here. When you call and ask to speak with someone else, the company will only allow you to talk to your "Customer Advocacy Specialist."

This is follow up review of the AC repair with Cinch home warranty services. They did fix and replaced damaged part of the AC and is working ok for now and I hope it will last. Thank you for fixing my AC and I appreciate the lady that follow up on the call for me.

We had the Sears/Cinch Home Warranty from July 2023 until October 2024. Our kitchen had older appliances. We first used the warranty service on our dishwasher and had prompt service. But then recently our fridge died. A local repair provider dispatched from Sears came promptly and said we needed a new compressor. We waited a full 2 weeks but the part was not available (backordered). During this wait, our range/oven died and we opened another service request. But before the repair person came, we decided to get all new kitchen appliances and not wait any longer. We noted that calls to the warranty staff required a lengthy phone recorded menu and that some representatives we finally talked to could not be easily understood (foreign speakers?). We had to keep trying and finally were able to cancel both service requests and then finally the warranty contract itself after lengthy argument with a warranty representative. At no time was any financial compensation in lieu of repair/replacement offered to us to help us with the new purchases. So we are out over $2000 with nothing to show for it except a lot of aggravation. If you have all older appliances and have experienced trouble getting a local repair person to come to your home, then maybe this warranty would be good for you. But it didn't really help us.

Cinch is good. Things happen and they'll be there. You pay a deductible and that's where it goes so sometimes it saves you a lot of money. I like that they fix everything. I did a claim on a water heater and it went well. I put it in one day, and the next day, a repairman was out here fixing it. He replaced two elements to fix it. One thing that could be improved would be time sometimes. I know that they have to go through the channels and get everything approved but they could make it a little faster. They come to find out there's a problem, then they gotta run it through and get it approved, and it might take a couple of days. If it's your air conditioning, it might take a couple of days and it might be the dead of summer. It's hard to go without AC. I had a problem with my heater and it was taking a little bit. Cinch told me to go buy these heaters to use and they paid for them until they got the part in.

Cinch has been very helpful. I've been a member for almost 10 years and I've had really positive experiences. Occasionally, I've had some issues though. With my dishwasher last month, it took four weeks for it to be resolved. In some cases, it takes more than a week. If they can have more service providers to cover those events, that would be great. But I had a furnace problem this week, and it was resolved in one day. I plan to continue to be a Cinch member.

We were with HMS and Cinch took over the policies. One time, we called to let them know that we were having a problem with the fridge, but they said that what I was calling about wasn't covered. A while after that, the fridge started leaking, so we called them up and they sent out Taylor Home Appliances. They very nice people and it was determined that the part that needs to be replaced was obsolete. So they offered us a replacement for it, but the replacement they offered wouldn't fit in the kitchen. It would have blocked the doorway to the laundry room. That's why we wound up doing the cash-out and found our own refrigerator. Everything went very well. Aside from that, the price of the policy increased, and it's a little high.

I've been with Cinch since July. There's terrible miscommunication, and any claim takes a really long time. There isn't a feedback loop with the providers that they use, so it ends up pending for weeks and weeks at a time. I had a really terrible experience with my dishwasher. I submitted a claim in July, and I just had a dishwasher installed last week. It took three months and having five people come out, and they kept telling me the same thing. It was just a bunch of disjointed providers.

When we purchased our home, they provided us with a home warranty. We continued it once that one expired, then Cinch bought out the company that we previously had. Recently, I did a claim with my dishwasher. It was leaking water. I put the claim in online and they quickly assigned me a technician. The technician came out a week later, but he wasn't able to repair my dishwasher on that visit and the service company quickly learned that they couldn't get the parts. Cinch contacted me about the replacement, and we communicated about how I wanted to go about it. I'm now in the replacement phase, and I've already received the check for it.

The claims process was fine. I called, I gave Cinch Home Services a $100 deductible, they called somebody, and got the contractor here. It was a simple fix. The tech fixed the air conditioner and it's fine. He was very professional. He resolved it very quickly.

I'm very happy with Cinch. The only thing is the deductible is expensive. Overall, it's still more affordable than paying full price for everything also. The technician that came in was young and untrained yet. My wife told him what the issue was, and he still did what he wanted to do. We had to wait two weeks for the part, even though we told him, "This is the problem." He said, "There's no burner on the bottom, on the stove." We said, "How? What do you mean there's no burner? There is a burner in the stove on the bottom." He looked up something on his phone and he was like, "See. There's no burner."

Submitting a claim with Cinch Home Services was easy, simple and effective. It was for my dryer not working. It wasn't heating up. Cinch fixed it. The techs were informative and polite.

I do my claims to Cinch by phone. I'm not very good at the internet, but it's good. I just follow the prompts and I usually am able to get ahold of somebody to tell. Recently, I had my washer repaired. It went really well. The people from the appliance service was affiliated with Sears. They called me up and asked me what was all going on. I gave a description to the Cinch people, but the appliance repair called me. They knew exactly what part to get and they didn't have to make another trip. So, that was good. I would tell others to try Cinch out. Prices are so high if you have to buy a new appliance yourself or just get a regular repairman. Then you have to pay for the part. All that adds up. So, it's a lot better to have the warranty.

I've had great experiences with Cinch. You can't get anyone on the phone, but the online thing works really well. Last time, I had really quick response as to an appointment. The time before, it was like two weeks before they could get out. I think they were just really busy. Other than that, the service has been great. I plan on keeping it.

The claim was for my AC. It was simple and easy. I got on the website. Filled it out. It was very smooth. I had good technicians.

Submitting a claim to Cinch was very easy, and I was happy with the way it went until I got to the point where the company that they chose to come out called me with, “We have authorization to replace your water heater, but we have to discuss the uncovered charges.” When I asked what the uncovered charges were, it was $1,216. So, if they were charging that, then how much is Cinch paying them to change out my water heater? The cost of the water heater was $800. Plus, if they're paying them $500 to install it, so I'm looking at $2,700 to have a water heater reinstalled. I'd done it myself for $40.

Cinch has been a great resource for me. I don't have to worry about stuff breaking down. And when they do break down, they come out. So, I like it. It’s a very good service. They're very prompt. When they say they're gonna be here, they're gonna be here. If they can't make it, they tell me right away. They say, "What's a good day for you?" So, we reschedule. I like that the people know what they're doing. The people who come out are very nice people.

My experience with Cinch has been positive, so far. I haven't had an issue with someone not coming out. The person also contacted me back quickly when I submitted a claim. One tech came a bit late, but that wasn't a big deal. One time, one person had to get called back because he thought he fixed the air conditioning, but the issue was still there. But he came back the next day and fixed it. I've been pleased, overall. However, one time I accidentally hit "Yes" for, "Has this appointment been scheduled?" and I clicked, "No." But I had flipped those back in my mind. I wanted to go back and say, "Never mind, please schedule this," and there was no way to.

I was referred to Cinch by a family member who said that she had great success with them. Also, the home that I purchased had a warranty with Cinch, so I ended up going ahead with the service. Recently, I called the service line from an email and spoke with a representative who helped me submit my claim. It was very easy, then I was given an email and a text message on who the service provider was going to be, what time I should expect them, and their name. When the tech came, he was professional and he did what he needed to do. He gave me good insight and helped with ensuring that the issue didn't occur again. I've referred family members to Cinch. They are who they say they are and they help when they say they can help. They give you clear guidelines on what they can do and what they can't and I like the ease of communication.

The representatives of Cinch were hard to understand. They could have told me at the beginning that what I was calling about was not covered. I paid $100 for something that they did not cover. The technician doesn't tell you anything. It's happened twice. They were both plumbing issues. Don't waste your money with Cinch.

Submitting a claim with Cinch has been super easy. They've been good. I also love that I can submit a claim online and not have to talk to anybody on the phone. I should have filed a complaint about one technician, though. For the most part, the techs have been good, but I had one guy come out for my furnace and he was not good. The second time I had to call about my furnace, it was a different company that came and they found that the previous guy, the rude one, had cut a wire. But the last plumber that they sent out to me was AP Plumbing and they were wonderful.

When I had a claim, the contractor came out and did what they were supposed to do. The person explained everything they were doing, and the reason why I was having the problem. I was very much satisfied. My experience with Cinch was great.

The claims process is normally pretty standard. It's normally online and usually pretty quick. My experience with their techs has been good.

Cinch's service is good. I had an issue with my AC unit and it was blowing hot air. I had to go online and identify what the issue was, what my need was, pay my deductible, and then after that, they would contact me with a vendor who's gonna be the one doing the work. I just have to wait until the vendor calls me back and then schedule an appointment. The vendors they've sent out were good. For the most part, they were able to resolve my issues the same day.

I recommend Cinch Home Services to everyone. It's something that I tell every friend of mine, "If you're gonna buy a house, go here. Get this from this company." It has been a lifesaver. Submitting claims with them has been easy. I can do most of it online and text. I usually don't have to talk to anybody. I pay a little deductible and the contractor would come out. Depending on the time of year, it could take a while to get someone out. But it has never been terrible. We have a system when we have guests. If there is a technician working, they would stay down in the basement. The contractor would yoo-hoo up to us, because we work in the office upstairs, so we can get the dogs. Because we wanna make sure the dogs stay calm. They've been accommodating. Cinch replaced my hot water heater, and all I had to do was pay a deductible. It saved us financially.

I'm a Realtor, so we do follow the HMS product which is now Cinch and I keep it on my house. Submitting a claim was fine. It was an older stove and it took way too long to get the parts so I had to do quite a bit of follow-up and complaining. I probably was without a stove for at least a month, which was a long time. But they finally got the parts and it's fixed now and everything is good. The technicians were very helpful and did their job.

We looked into Cinch Home Services. They had some great packages, so we went ahead and purchased it. It covers a variety of all the things in our house. It's a great home warranty service. Great customer service, and very efficient service when they send out contractors to get stuff fixed. We recently had a broken garbage disposal. I logged in through my account online, picked what the problem was, brief description, and the contractor sent me a text and said, “My name's Justin. I've been assigned to your case for Cinch. When's a good time to come out?” Set up that appointment, came out within a few days. They got the whole thing fixed instead of replaced, and saved us 600 bucks. They were fantastic. The guy that came out was super kind. He explained everything that was going on, worked very efficiently and worked around our schedule.

I've had my house for about 11 years so I've had Cinch for that long. I’ve had to submit several claims and haven't had any problems. They first came with a price that wasn't even near to helping me do what I had to do. But I called them and we worked it out though I had to come out of pocket a couple of hundred dollars. They're good people and everything went fine. I've had to use them a lot and I'm glad that I have them.

The times we have requested the services, they've been fine and the techs they send out are very well. I've been satisfied and I'd recommend them.

I've been with Cinch for about six months. The plan I chose covers everything and they were pretty good. The dishwasher went and they replaced it. I filed the claim over the computer and someone got back to me either the same day or the next morning. They were very quick in doing that. They scheduled a repairman to come out and he came out to check the washer.

My experience with Cinch has been very good. I submitted a claim via the phone and talked to a representative. And that was very straightforward. They were very helpful and professional and they answered all my questions. As well as submitting a claim through their website, it was very easy. They followed up within 24 hours to make sure that the companies that were scheduled to come work, had gotten back to me and that it had been scheduled, as well as making sure that I was pleased with the service and the service was completed to my expectations. They were very responsive in making sure that the process was very well-handled.

Our furnace had a gas leak as temperatures were dropping in the north. As we had two toddlers, it was important to get our furnace up and running as nights started freezing. I found the customer service to be some of the worst I have experienced. Their systems were also lacking. I had to contact them three times a day for a week to get our service request processed, documents uploaded and receive a response.

I purchased a home, and it came with a one-year warranty through Cinch. Everything in the house is covered, and their customer service has been very good. I've had two different calls from them. The first time, it didn't go very well. I'm not the stove expert and I don't know why it wouldn't work, but Cinch refunded my first service call.

Been working over 2 months to get washing machine fixed. Including no shows for confirmed appointments and horrible communication between Cinch and Sears home service. Difficult to reach live people. Recommend realtor to not use them either. Use anyone but Cinch.

This place is the worst. I have my dishwasher melt and it took 4 months, at least 5 phone calls at an average of 1.5 hours each to get a replacement. There was never any direction of what needs to be in place before they could install the dishwasher. The dishwasher finally was delivered and the employees installing noticed a leaky valve and could not install. They left the dishwasher to be installed once the leak was fixed. When the leak was fixed, I called to get someone to come install, they pretty much told me they do not do that and did not have anyone to recommend to install. They also issued me $100 to have it installed. I was not able to get anyone to come install for less than $300. When I called, the agent on the phone kept repeating themselves and told me they did not have any contact information for their authorization department to question the amount I was getting. I had to rely on the old “check is in the mail”. DO NOT CONTRACT WITH THIS BUSINESS. Had Sears for years and my warranty was sold or managed or whatever by cinch. This is the worst service I have had in a really long time.

Bottom line up Front: Wayne M. help solved our Viking refrigerator issue in three days. He is one of the best customer service advocate that I have ever interacted with. He did an excellent job following up and kept me informed. His customer skills are among the best I’ve seen in more than 40 years. He’s an excellent representative for CINCH.

I renewed Cinch after a year from the seller. I also had them for five years in my previous home. What I like most is the peace of mind knowing that some large expense could be avoided. But my most recent and current experience has been horrendous. Six weeks ago, my refrigerator stopped cooling. I had to wait a couple of weeks to get a technician and another 10 days to get a part. Then the part was the wrong part, so I'm still waiting. They are supposed to get back to me and I'm trying to give that time. This has been one of these hands-off things where I never talked to the same person. I am 80 years old, and I'm walking in and out of the garage to get my milk. It's the most ridiculous thing. I'm very disappointed in the follow-up, and I'm thinking of whether to keep Cinch or not.

I have an AC been calling for repair and tech. said that it needs to be replaced but the authorization guy with cinch/sears home warranty is inflexible and not cooperating with the technician. will wait and see if they will be able to fix my AC, I have been with Cinch home services for more than 2 to 3 yrs.

I have challenges getting on to my online Cinch account. In fact, I keep getting locked out and I'm never able to get on to doing my claim, so I have to call. What happens is they call a company, and then that company sends their person out. It's not really initiated by Cinch, but it can sometimes take a couple days between the time I call Cinch and the time the company comes out. The companies are fine. The cost sucks though. It's super expensive and having to pay every time I call and have somebody come out, another $200 adds up. So, we pay over $600 a year, and then it's $200 every time we call for service. And then sometimes, the issue ends up being something else, which we get charged another $200, so, it seems like a little bit of a racket.

It was very hard to understand the person that was taking our information. They had very broken English and were having trouble finding somebody to fix our problem in our area. We had some plumbing issues. We noticed it first in the dining room. It looked like our ceiling was wet and it’s been freshly painted when we bought it, so we knew there was a problem. We did a claim online but we didn't hear from Cinch. We called, and they said we never called in or sent them anything, but we know for a fact we did it within their app.

I've been covered with Cinch since 2017. For the most part, the people that they end up sending here know what they're doing and do the job. At first, the prices were very reasonable, both the yearly payment and the incident payment. But they sure are climbing. Recently, I did a claim for a washing machine downstairs. A factory authorized guy come in and fixed it supposedly at the end of July. It stopped working again so Cinch went and got somebody local. But we ended up being without the product before the contractor could get in there for a couple days. They tried getting parts and fixing it but it didn't work. They thought they had it running but it didn’t when we tried it. It turned out they had to get a new control board but that took days to get them. We had to go into another couple of days wait before they could get somebody here. That stank. The washing machine was down for three weeks.

I was contacted by Brooklyn ** from Cinch Home Services customer relations department, very professional and nice. She explained in detail what happened and resolved my situation. Thank you Brooklyn **.

I'd give zero if I could.

When my daughter bought a house, it came with the warranty on the different appliances. My daughter was sick at the time and I helped her through the process with Cinch. I called them and they were very good. They did what they were supposed to do and she paid her $100 deductible. Everything was nice, smooth, and easy. It was an older house, so the warranty served the purpose. If I was selling an older house, I would try and get it. It's a good thing to do. But my daughter didn't renew her warranty because it was very expensive.

When submitting service requests, I have the option to do it online or call. For example, if I have my dryer go down, I'll go in and give the make and model number if I have it. If I call Cinch, they'll send me a text to go online and do it. That's a simple one, but sometimes I would like to speak with a person and give an explanation. Another thing is I know a lot of things are shipped overseas, but sometimes I like to talk to somebody with just a little more English. On the other hand, the techs that have been sent out are knowledgeable. I had one situation where the issue wasn't fixed within the time frame and they had to come back and work on it. Other than that, everything else has been okay.

Cinch is expensive for what you're getting out of it. Two months ago, I filed a claim for my AC unit but it has yet to be resolved. If they have to send an updated correspondence, it takes 24 hours to send an email so I have to wait a day. When I call, I get transferred to multiple people. I was on the phone for a week for three hours every day trying to follow up and get ahold of the proper people. Then they just give the typical script responses and are not helpful at all. Luckily, I still was in contact with my realtor who used their channels to get ahold of them. But I still don't have air conditioning and it's been a long process.

When we first started with Cinch, they were a little slow in getting things done, but the last year has been fine. We had AC units that exploded recently and their tech was here the next day. The guy replaced the units and resolved our problem. I'd tell my friends to go with Cinch.

Recently, I had a heat going out and I had to pay 200 out of pocket. I had to do a lot of back and forth between the vendor, Cinch, and myself to finally resolve it after two months. It was a long process. For one, Cinch had to send out the equipment to the contractor. They don't let the contractor have their own or purchase their own. Then the contractor didn’t do a right job the first few times and Cinch didn't want to change contractors because they already shipped the equipment to them. So, that took a few back and forth. Finally, they picked somebody else and that ended up resolving the problem. But that was very annoying because it was hot and we had no AC in the house for two months.

The previous owner had paid for a year of Cinch when I bought my home. I've had to make a claim and my interaction submitting it was good. Also, the performance since repair has been excellent.

Submitting claims to Cinch was a little bit difficult previously but my recent experience was very seamless. The claims rep was knowledgeable and very helpful, and it was great dealing with the contractor.

Cinch gets the work done. The thing that I don't like is their deductible is too high. It went up over the past few years from 75 to 100 to 125 to 150. $100 was fair, not $150.

My son who is a Realtor thought highly of Cinch. I signed up and I've had an excellent experience. I had a claim regarding my refrigerator and my interactions with the reps were very satisfactory. I had the service people come out here twice because my ice maker was not working. Now, I feel very good about the work that was done.

The assumption is that when you have an insurance, everything is insured. But whenever I request Cinch for a service, they charge me $150 and that is frustrating. If I have some issue with my sink, my AC, and my Jacuzzi, I have to pay for three different things. Last time, I just decided to buy a garbage disposal because a garbage disposal costs less than 100. If I request a service, I'm going to pay 150. But they have helped me with AC several times, and they changed the outside AC unit for me last year. I'm grateful for that. The monthly fee is great as well and when I would make a phone call, Cinch would send me a text on the link so that I could do it online. Their website is very user-friendly and they've been wonderful.

We put in service requests with Cinch for the hot water heater that needed to be replaced and the AC unit that was freezing. The claims process was easy and the contractor they sent out was good. The warranty service is user-friendly and I like their accessibility.

Cinch has been good to me. Their tech's very friendly and efficient. Filing a claim has been effortless. I do my claims primarily by phone, but sometimes online.

Our hot water tank went recently and what I like the most is, Cinch was right on top of it. I called. It was a Friday. They had somebody here on Monday replacing the tank for me. They got really good service. The claim process was super easy. I didn't have any of those automated prompts when you're on hold doing those prompts for 10 minutes and it takes you forever to talk to somebody. This one, my call went right through to an agent. It was great. I talked to somebody. She looked at my policy and said it was covered. I had $100 deductible, which ain't nothing on a water tank. They had somebody here on Monday morning.

I only used Cinch Home Services twice but I'm going to use them more. It was a good experience. The ac unit was okay, but could be better. I called for a second time. Cinch did the second visit by another company to make sure the ac was good, for free. So, I am satisfied.

Filing claims with Cinch Home Services has improved from when it was HMS National. It seems a bit pricey right now to me because the deductibles have gone up considerably. But the speed of which things are taken care of improved. I had to call because the online payment thing wouldn't go through and that was a bit of a pain. I ended up having to call someone. It was press this, press that, and I finally got a human. The service is good.

When I bought the house, it already had a warranty and it transferred to me and that eventually turned into Cinch. I've been protected with the service for nine years. Submitting a claim has been easy with the only two claims I've had. I submitted it online like dropdown menus and such. My air conditioner was broken. The service was good. Parts were delayed, but that was no one's fault. It took like five weeks. It was really long. Almost all of July and start of August. Overall, Cinch has been easy to deal with.

The seller provided a home warranty from Cinch for a year. When I had to file a claim, it was very easy. I go on their website, I plug in my ID number and then they have pretty much like a wizard-based application online that walks me through step-by-step, things like that, and makes it real simple and easy to do. Also, they follow up really quickly. I've used it twice already and I got a callback both times within an hour or two. Then, the service comes either that day or the next day.

We need some work done on an AC unit. It's an upstairs AC unit that is leaking through the ceiling. We were concerned because the water would come through onto the landing in the house. I can't get up in the attic and it needed help quickly. We contacted Cinch Home Services and paid them two weeks ago. We've never heard anything since. They gave us a date. Sears was the name of the company. I called them. The lady was very pleasant. She passed me on to another gentleman. But they couldn't give me any satisfaction. They said they would contact Cinch and I should hear soon. That was a week ago. I got Cinch down to call me today. But we've heard nothing. The communication is very bad. They don't seem to have any service people that are easily accessible in our area. So, I'm not happy with them. We're looking for an alternative.

Cinch Home Services has been responsive when we needed things. We had a problem with our microwave. They sent a contractor out and had the microwave installed within a month. They delivered on services as promised. Everybody has been great.

Way back when I first started with Cinch Home Services, when they were HMS, I had some technician that didn't know what he was doing. But here lately, the techs have been doing good. They knew what they were doing and knowledgeable about everything.

My experience with Cinch has been excellent. We purchased a new house. The AC failed and they replaced it. The technician was off the charts and excellent. The process was a little long, though. It took four weeks.

I have found this company completely uncooperative when I called to cancel my policy. They actually tried to tell me they could not cancel my policy, persisting until I threatened to file a lawsuit. I could not log into my account, the login kept getting stuck in a loop. It even took me and a friend almost 15 minutes to find a customer service number. Then they refused to give a refund of the money they charged to my credit card the same day I finally got through to them.

We purchased a home and they already have Cinch Home Warranty. So, we already had it for almost a whole year and we were happy to renew it after our experience with our AC getting fixed. When we had difficulties with a provider or a service, they provided us with another service and was able to get our AC fixed quicker than the original timeline. We had the contract from the previous owners but when we recently renewed for next year, we received all the information regarding our coverage in the mail with all the information. We were told all of that information as well on the phone.

I paid the annual premium with 2 months free equaling $549.90 on Aug 8, 2024, and was told my next annual premium of $659.88 would be due in Sept 2025... however on Sept 11, 2024 the company proceeded to take $659.88 out of my bank account (with no notice.) I have called multiple times (9/14, 9/17, 9/20), and spoken to customer service reps named Dixie, Stephanie, Xary, Samantha, and a guy who claimed to be a manager named Kevin. Every single one of them said they were escalating my concern and requesting a refund, but according to Kevin the billing department still hasn't responded as of today, 9/20. At this point i'd like to cancel my policy, as Cinch has stolen my money, the reps aren't helpful, and for some reason my dashboard on the company website says i will be charged both $659.88/month and $659.88/year. I asked all of the reps to please change it so it shows the accurate amount (either $659/.88/yr or $54.99/month) but none of them were willing or able to do so. I am concerned that Cinch will continue to withdraw the $659.88 monthly, which would equal almost $8000 for the year, which is absolute insanity. I REVOKE AUTHORIZATION TO DRAFT FUNDS FROM MHY DEBIT CARD! I have started a dispute with my bank on the $659.88 September payment, since the reps haven't been able to process a refund despite all apologizing for the egregious mistake made by Cinch. I would also like to formally request a refund of the actual annual premium paid ($549.90) as I no longer trust the company. According to IX. Cancellation Information on page 13 of my contract, I "may cancel this agreement by telephone or in writing within 30 days of the coverage effective date (9/7/24) for a FULL refund of the contract fees paid if no claim has been made as of the date of the cancellation request."

I did a claim, and I was very happy with the way the service guy was. He made his notifications prior to coming and he followed through. He told me exactly when he was gonna be here and he was here before Cinch said he would be. They were saying it was gonna be 48 hours, but he was here in 12 hours and he had the parts on hand. I also like that he explained what happened with the unit, how often to expect it to happen, and how he could provide preventative as well. Overall, it's beneficial for people to have a home warranty when purchasing their home because they didn't buy the stuff themselves, so they don't know what condition the previous owner left things in.

I'm pretty happy with Cinch. That's why I'm still with them, and that's why I have a lot of property insured with them. Their contractors were really good. Sometimes we get some good technician and they service the same product that we might call again for. Sometimes I personally request the same company because they were very professional. So it would be easier for us to choose the contractor. I like the service with Cinch. But sometimes it could be overwhelming in terms of getting in touch with them on the phone.

I've been very happy with Cinch. The first thing they had to come in and do was the doorbell. It wasn't working and that service was totally met. Then we ran into a major plumbing issue and it was met as well. Both times, the people were very, very professional and did the job excellently. It's totally worth it.

I've had Cinch since I've been here and they have been responsive when I submit a claim. But the last time, the first contractor was not good. I called Cinch and complained and they fixed it right away. A couple of times, I've had to ask for a supervisor because I was asking for something that was not the norm and the person I spoke to had no problem with it. Sometimes, they try to talk you out of it. But once I got to the supervisor, she heard me all the way through before she told me yay or nay, and I appreciated that.

Cinch has been good. Any time that I've needed something, they've always done very well about getting something done quickly, like with outsourcing with specific vendors. For example, we needed our dishwasher fixed. Someone was out there that same week. It's been quick that things have gotten completed. The techs all have been very professional. They've done a great job with their work. I've never had a problem with them. I'm also very happy with the work that Cinch has done.

I got Cinch when I purchased my house in 2017. It's easy to use and convenient to have to be able to fix anything that goes wrong, and pretty much everything is covered, so that's a plus. Any time I've had to submit anything, I got it taken care of within a week. The only disadvantage is that you can't go with the companies that you want, or if there's a company that you typically work with or that you prefer, you can't use your own company. You have to go with whoever they choose. Typically, you have the people that you work with that you know are going to give you the correct information versus other random people that might say things are broken or can't be fixed. But it hasn't been a big issue because I haven't had anything major to fix.

My property manager's department recommended Cinch, and I'm very satisfied. Originally, they had a service person come out to check my water heater and he said it was fine, but it kept going in and out, hot water, cold water. However, it seems to be running steady now. I just hope it's not gonna give me a problem.

Everything went well. I called in on an oven that wasn't working and scheduled an appointment, then the company that Cinch contracted came in to fix it. The only thing that stood out was the company kept on sending me emails and texts, and I thought, "Okay, I got it. You're coming Thursday at 10:00 am." That doesn't have anything to do with Cinch though.

We've had one claim for our oven, and we had issues with the technicians. There was a lot of miscommunication, and they brought the wrong parts then they sent the parts somewhere it wasn't supposed to go. Other than that, we didn't have any issues with Cinch.

Cinch was the realtor's suggestion when I bought the house, and it's been good with them. The only thing I don't like is I can't go one-on-one with them to ask them any questions.

I've been having problems the past few times with the people that Cinch is designating. Last time with the AC, Cinch recommended Sears to me. They had me confirm five times that they were showing up, and the day they were showing up, they canceled. They scheduled me another week and a half out. Luckily, a rep was able to get me Elite AC after I contacted her. My son reached out on social media and complained about the service, and she contacted him. It takes him to reach out on social media for me to get somebody to call me back quickly. The social media ladies are the ones that get something done. I also had put in a warranty for replacement of my water heater but I couldn't get approval. I was without hot water for over three weeks. A lady with their social media was able to go in and get them to go ahead and approve it.

Submitting claims seems fine to do online. I had one just recently, and it went smoothly and quickly. The process is easy to understand. Following the instructions seemed to work fine with the prompts that it asked me, and both of the contractors Cinch sent, one from last November for HVAC and then another one for the refrigerator, were good. I'd recommend Cinch. It gives me peace of mind if something happens with an item.

I've had good experiences the two times I've called Cinch. When I called them once, they told me to go online, so that's what I do. They've responded well and sent competent people who resolved the claims in a timely manner, or some parts had to be ordered. I'm perfectly happy with Cinch.

The experience has been okay. But there were areas where I expected some improvement. They are all about timing. Cinch Home Services' providers don't take the time to understand what it is they are coming to do. They come here, they have their own perception of what they have to do. And they don't spend time. They don't wait for me to even look at it and give feedback.

I like the fact that I could do everything online. I like the convenience if I have claims process. If I wasn't sure, I would call the phone service and request. I had one where I requested it over the phone and Cinch Home Services assisted me with submitting that claim. And I would get a text with the contractor in their company I would be connected with. My claim only had to be submitted once and the problem was resolved. The quality is good.

Cinch Home Services listens when I tell them who you prefer to work with. Also, there are no extra out-of-pocket expenses. I started submitting my claim online. The appointment process ended up being over the phone. It was easy. It was an air conditioning claim. The guy went over every possible detail of what could be the problem. He cleaned out the system and added some coolant. It was also a wire that had come loose. He helped very well. I just had to pay my deductible.

It’s hard to contact Cinch Home Services by phone because there's no phone number where I could talk to a person. I have to fool the system to get through. Somebody called me about something and I kept using that number to call back. It was an escalation number. Nobody seemed to give a darn. It took me a month to get my air conditioning fixed in the middle of the summer. One tech showed up one day, and he did a number on my system, but never came back. He came to diagnose it and never filed a report, but he cut the wires. He did some other stuff to it. Cinch gave me another provider but he couldn't come because he was in the hospital and didn't have any other employees, which I understand. People get sick. But he said he didn't have any other employees.

I've submitted a claim online and by calling. If you call them, you wait 20 minutes or so because they keep putting you on hold and rerouting you. Or you can send an email but then they don't understand what you really need and they wanna call you back anyway. We had an air conditioning problem and three different services came out. Cinch kept saying they didn't have the report so they couldn't tell me whether the job was covered or not. It happened twice. I said if these vendors aren't getting back to them, then that was not my fault and not my problem. They said they'd send somebody else out. We told them we just wanted the unit fixed. The tech said he didn't assess jobs and he was just a technician. That was when I was done so no more Cinch for us. We are no longer Cinch members and I would never tell someone to get a home warranty unless it's paid for at closing.

Prices go up every year with the same level of service, and Cinch Home Services does not provide anything different, so I don't understand why. But I'm happy that I have them. They are there when I need them. If I call, they send a contractor. The last time a contractor came was for HVAC. I called Cinch because of the HVAC system, and they dispensed a technician. Someone said that there was mold in the system and their technician said that there wasn't, so they didn't do too much of anything, and left. When our boiler broke, they also sent a contractor came. They replaced the pieces.

We've had three problems so far. Two of them got handled. There was a problem identified with our air conditioning unit, which is working, but needs major maintenance. We were informed by Cinch Home Services they would only fix it if it breaks. We were disappointed that there wasn't more coverage for the air conditioning unit outside of having to sit here and hope it breaks so they would replace the unit or do something to it. But it is what it is. That is what the warranty says. Also, we've had two different contractors. One went very well. That was on a refrigerator. The first person Cinch sent was incompetent and made the problem worse. But Cinch sent out a second repairman and he fixed things fine.

It took five days for them to respond to send somebody out to look at my hot water heater. Then, it took them more than a week to get me an estimate. Also, they got $100 fee from me just to set up a claim, which was okay, but then they said it was $685 in additional money they wanted from me. A hot water heater is about $500 so, they wanted more than the part cost? I spent about three hours on the line with them, 33 minutes before I could talk to somebody. I tied up multiple of their lines and once they realized I wouldn't go away, they offered to pay me to do the work myself and they sent me a check for $885. I was ultimately happy but I really hope it is the only claim I have with them. I won't recommend them to anyone.

We had one amazing experience and two very mediocre, poor experiences with Cinch. One tech was really great, one was kind of very dishonest, and then we had another one that wouldn't show up. It's been very different experiences.

I signed up with Cinch right when I put my house on the market. It was recommended that I do that so that the buyers had something set in place. I happened to have it going and found out the sump pump needed to be replaced. So, I was able to use it for that. The claims process was super easy and quick. The plumber was very convenient. He was a nice guy.

The companies that came out were very courteous and professional. They were informative of my situation. So, they were knowledgeable. But the last time I made a claim, it wasn’t a good experience with the company that Cinch routed me to because of a time restraint. I made the appointment with them and they cancelled the appointment. In the end, I was switched to another carrier to render my service, which I was disappointed with because I was already prepared to use the other company that they had referred me to. Without any notice on that day, when I called the previous company to do my repairs, Cinch sent an email and said that they had another company for me to use.

Cinch has been great. We bought our house last year in April and it was the coverage that was offered. So, we took it and it worked. They fixed our furnace during that year and I decided to go with them again. They're quick and work good. Sometimes, I'll call when I submit a claim because I like to speak to someone in person. Then, they'll send me a text message with a link to make a payment with my card. Cinch would tell me who's coming by a text message or email and then, I'll get a call from the company shortly after and they'll let me know who’s gonna come.

I only had one claim, but the claims representatives at Cinch were terrific. The techs were awesome. I love them. I've now referred them to other people. They took care of my claim, and the experience was great.

60% of the time, my experience with Cinch was fine, but 40% of the time, it was a hassle. They took forever to find a part or make decisions. Sometimes they sent two technicians. Even if I would call them, it would take longer than expected. Sometimes they are not very specific on their contract, for example, when I told them something about the water line, they said, "No, we don't cover that." It was a little confusing. Also, 80% of the techs were good, 20% of them didn't have much knowledge, so they had to send somebody else. I also received a letter canceling my plan because I complained too many times. So, they decided to cancel it.

Submitting a claim with Cinch was very easy. I had plumbing that went wrong in my home. The tech who came out was excellent. He went above and beyond.

Their customer service has been good. I just didn't understand that when my water heater burst last month, they were not able to help because I had met my quota.

I made a claim to Cinch for a washing machine, and they sent someone out. He didn't fix it the first time. So, they sent someone out a second time, and then he had to order parts. We're still waiting for him to come back to fix it now that we have the parts. So all in all, it'll be about a month before it's all said and done.

didn't pay for any of it and we ended up buying a refrigerator and forgetting it because it was too much hassle. So, that experience was no good. I'm gonna change from Cinch simply because of the different issues. I haven't decided where I'm going, but I will drop them and go with someone else.

We've only had one claim with Cinch and it went fine. I did it online. We paid the deductible and the techs came out and fixed the issue within a few minutes. They were informative and good. The problem we had was very minor and the home warranty hasn't exactly paid for itself but we have other issues that could very well do so.

I call Cinch when I have to submit a claim. Every time their technicians came, they fixed the problem. I had my air condition went out one year, but that was when COVID hit, and it took a while. But other than that, they're usually quick. My only problem was my ceiling fan is not working and I tried to place a claim and they said there was nobody in the area that could fix it. The deductible went up, too. It used to be cheaper. And some other home warranties are like $50 cheaper. But Cinch has been great. I've had Cinch for almost 20 years. I had them on a whole lot of different properties that I have. I represented Cinch to over 15 people.

I haven't had to use Cinch very often but I expect quick results and that’s what it’s been. When submitting a claim, it's been fairly simple. I call the 800 number. tell them what I need to have done and they tell you who will be coming out and when. My most recent claim was for the air conditioning unit. It blew a fuse and a cylinder had to be replaced. It took a day and a half to fix and it was a weekend. The techs even managed to come a day early. So that was great. I've always had good luck with Cinch.

Submitting a claim with Cinch was great. I've made three claims in two years. One, I rescinded, and the other two I followed through with. They were on my HVAC system. I had no issues. I did it all through their online portal. The contractors that I worked with were excellent too.

It's been a good experience so far with Cinch. Whenever I call in, the reps are nice. In my most recent incident, my air conditioner went out, and they came out and did it. When they came, it was perfect timing. It was a quick process too. I just hope their price will go down.

Generally, I've been satisfied with the technicians from Cinch. I'm happy. So far, I've been satisfied with them covering my claims.

The quality of service is pretty good. I haven't had a problem. Cinch always paid. But it's expensive. I've had a few surprises, but I didn't read the information that was on the coverage. It's all there, so everything is laid out for me, like what's covered and what's not. When the air conditioner stopped working, the contractor came and fixed it.

We have had Cinch Home Services for three years that we've been in this home. They have sent out contractors, fixed some things on urgent need basis. But I'm in the middle of a claim that I am 100% unhappy with the way that it has been going. Cinch has been giving me the runaround with getting this AC unit repaired and there have been seven companies that came to my house to look at this AC unit only to tell me the same thing. I've sent two emails to Cinch, saying how unhappy I am and trying to explain the situation. Every situation has not been bad. But this one happens to be an air conditioning unit that is in a room upstairs where I have a child in, it has been hot in Chicago, and it has been a very unpleasant experience with this one air conditioning unit. Cinch does not want to replace the unit and has been giving me the runaround with six contractors at this point. This has been going on since the end of June, and we are now in the middle of September.

Cinch is impossible to work with. Washing machine Service order opened July 13...today is September 13 !! service provider has put in for replacement. After 5 service calls, receipt of 4 boxes (3x3x3) with damaged parts...I've been told by 3 Cinch service reps that they, Cinch, have the report from the service provider stating that parts received (3 different shipments) have each been damaged, put in for replacement. Today I was told, once again, that they (the Authorization Dept.), need a report from the "service provider" to "complete their review", and that we will hear from them in 24-48 BUSINESSES hours, if nothing call back next Wednesday September 18th. . Now the 4th time I've been told this! And still have 4 boxes of damaged parts that were supposed to be picked up.....no action on that either. We've had 5 service calls (a total of 7 technicians), at least 15 phone calls lasting anywhere from 20 to 30 minutes or more, sitting at home on 5 different days waiting for service technicians to arrive. So now we are again at their mercy, can't call Authorization Dept directly.....so just sit and wait again!!!!!

While the services they offer are good on paper, working with their customer service and authorization department has been terrible.  We've had multiple jobs from them because they continue to send out multiple people to look at the same issue because they don't want to spend the money to fix the real problem.  This leads to us spending hours on the phone with customer service to get the job done and this is ongoing.  I definitely WOULD NOT RECOMMEND working with them.

I can recommend Cinch Home Services to my friends. But I will not recommend the provider for my bathtub to anybody. I don't trust them. They said they would replace the faucet, but I know they could not replace for the exact one. But I do not like the one they brought. When I talked to them, they said Cinch doesn't want them to replace with the exact thing. But even though that would not be the exact one, it should be the similar one. And the one they used, I don't appreciate.

Bad experience and would not recommend. They use sub par contractors that do not stand behind their work. A contractor was sent out to repair my AC unit and approximately two weeks later the unit was not working again. I am now being told that I need a list of repairs that are not covered under the warranty which were never mentioned in the initial visit. I can only speculate that whatever was previously done has now caused the additional problems. Cinch was no help in communicating my concerns with the contractor.

We had a claim for the AC, a claim for the dishwasher (which was my son-in-law's fault ‘cause he flipped a switch), and a claim for plumbing. We had a plumber out to fix something but it continued to leak so we went to file another claim. It was a safety issue and was considered a warranty thing. They came out and fixed it. The AC repair person was one of the nicest people I've met since we moved to North Carolina. However, my wife said that when the plumber came out this week, he seemed a little irritated that he had to come back. The response that my wife got was a little upsetting to me. I'm a big customer service type person. When you don't do it right the first time, you gotta come back and fix it the second time.

I filed a claim for my refrigerator. I couldn't understand the customer service place. I got heated with the lady because she kept telling me she would send somebody but nobody came. I ended up telling Cinch Home Services to screw off and give me my $100 back. I went and bought a new refrigerator. Same with my air conditioning unit. We had to wait four weeks for Cinch to send somebody out there, because the first person that they were supposed to send out there didn't answer the call to be able to make a phone call appointment with them. So, I called the rep and got into it with her. It has been stressful and overwhelming.

Putting in a claim to Cinch is very difficult. Unfortunately, their help desk is in the Philippines, and I'm good at understanding people but the people that I've dealt with when I've called were very difficult to understand. I started the process online, but somehow we had a really difficult claim this last time, and I had to call. I had to talk to someone, and they were very difficult. I called a number of times. They were very hard to understand.

When we needed to, we submitted a claim to Cinch and it's been a seamless experience. They've been very quick to respond as far as arranging for a contractor to take care of the issue. The most recent claim was for a circuit breaker that kept tripping. An electrician was sent out. And after diagnosing the problem, they were able to order a new circuit breaker. And unfortunately, he didn't have it so we had to wait for it but it was taken care of as fast as they could. Overall, the ease of making a claim so far is what we like the most.

I purchased a warranty as a seller of a townhome to cover any issues before and after the sale. The agreement was supposed to go into effect on August 1. However, Cinch for get got to process the warranty and when I informed them that my water heater was leaking and I was making a claim, they said they had no record of my warranty. After my real estate company, through whom I purchased the policy, proved the transmission of the payment and policy date the put it into effect on August 24. This is the day I filed the claim. The told me to wait am hour for them to get the policy into effect before I submit a claim. Now that I have submitted the claim, they are saying it is rejected because my claim and the policy effect date are the same and it was something that must have been happening before my policy was in effect. This is a typical insurance scam and this company should be avoided at all costs. I am now out the policy cost and the deductible for a service call. SCAM COMPANY!!!!

Cinch send an appliance company to my home To fix my refrigerator! The Tec guy spoke nothing but Russian, so very hard to communicate with! Had to come out three times because the door was Not properly lined up correctly after was taking it apart by the Tec guy! Also He used a heat gun to defrost my refrigerator, which damaged the refrigerator wall as you can see in the picture now they will not take any responsibility for it at all!!! After reaching out to them several times!!!! Apparently I’m gonna have to take them to court!!! I do not recommend this company at!!! All!!! stayaway from them!!! Also going to report them to Sams Club that’s where I signed up with them!!!!

It's very easy to submit a claim with Cinch Home and the process is efficient. You can call, but I just go to the online portal and enter my information, and pay my deductible. I don't have to wait on hold and they give me my provider that's going to come and take care of the issue. So far, I have almost always had a really positive experience with them. Everybody who came out had done the work that they were supposed to do and I haven't had a problem. There's been one time when I had to change providers because their availability didn't meet with my availability. But the folks at Cinch took care of that really quickly and easily. Everybody was helpful.

The person that I bought my condo from paid for my first year with Cinch, and I was happy with the service, so I kept it. It's very economical. I've requested service for my toilet, my shower nozzle, and my refrigerator. I set them up by phone because I've never been able to use my portal. The password they said is not right, so I always just call in, and it goes smoothly. Besides that, I've had no problem. I have referred Cinch to a couple of family members.

The technicians I've had so far have done a marvelous job, and I was very pleased with them. Just not with Cinch. When I scheduled for the repair that I needed for my sump pump, the gentleman who came out said that the whole thing needed to be replaced. It was raining and it had been raining, and I didn't want my basement flooding, so the gentleman did whatever he had to do temporarily. He also said that to finish the repair, he would have to get approval from Cinch, which I thought he or the company that he worked for did, because he came back out a few days later and finished it up. A few weeks later, the unit started beeping. I called the repair guy and he said it was probably the backup battery needing a replacement.

We got a plumber to unclog a drain. That was great. He came the next day, which was super fast. But we have an AC issue that still is unresolved. Cinch sent out somebody who was awful and didn't listen to us. It took two weeks before they could even get someone out then it took another three weeks before they could even give me any type of answer. When I speak to somebody that is from America, it's great. But when I speak to somebody who's overseas, it's terrible.

When we bought our house, part of the agreement was that they put in a home warranty. Cinch was the one that came with the house, and I've renewed it because we have been using it and it's seems to be good savings. It's simple too. I like that I can just go online and set everything up and have someone out to come check my stuff in a quick timeframe. Recently, our water heater was leaking, so we put in a claim for that to see what needed to be done. We had to get the leaky water heater replaced. I've had Cinch for four years, and it works as advertised and how it's supposed to.

Cinch doesn't utilize the best contractors. A lot of these places that they are doing business with are just collecting some money and not doing the job. Some of them that I've had come in were here for five seconds and told me that they couldn't do the job. Last year, my AC broke and I had to have three different companies come out here. One of the companies said they needed me to have a floor built in my attic so they could access the AC unit in the attic. That cost me about $300 to do out of pocket. I had been out of work for 16 weeks. I had surgery and didn't have that spare money to pay. The next company came out and all they had to do was fix a toggle button on the thermostat. It had nothing to do with the attic at all.

It was fast when I submitted the claim and Cinch sent a couple of people from GE to check on our refrigerator. When they came, they said it was too old, so they were not repairing it. I needed a replacement. I was asking Cinch why it was taking too long for them to respond to the request for the refrigerator to be replaced. The rep told me that the only thing that he could do was process the payment, and he could not answer my question.

Cinch is very responsive. They usually give me the name of who's gonna handle my problems within the hour. The companies that they recommend to do my work are extremely responsive as well. We don't have to wait two days tops. My most recent claim was with the dryer that wasn't working. The technician who came out didn't do anything because it turned out that my dryer hose was so clogged that there was no air getting through. He said since it's part of the house and not part of the actual appliance, he couldn't do it. That made sense. I had to call somebody to clean out my dryer vent.

I got the largest coverage I can get and though Cinch has helped me out, they could cover some more items. I wouldn't even mind paying more. Like typical warranties, there have been a couple of times we've had some issues but Cinch didn't cover it. I had a leak last year and the company that came out charged me $1,200 for the freon. I thought that was typical but it happened again in the spring and another company came out. They charged me 200 bucks to fill about half. They told me about all the lies the other company did. Cinch only covers $10 per gallon. If somebody charged you $150 per gallon, it's not nothing. Also, some of the contractors didn't totally solve my situation so I've had to call on Cinch every winter and every spring for my HVAC.

I would recommend Cinch. The person I bought the house from set me up with them and I've had them since January of this year. They've replaced my ice maker.

I had a claim through Cinch and it was web-based and it was a little confusing at first. I've heard horror stories about extended and home warranties, but I had no issues. They sent a local technician out, and it went well. They paid the claim. The tech was awesome. I would use them again. They did a great job in a timely manner. It was everything I would expect. The only thing is it would be nice if there was an easier way to get ahold of Cinch.

The first claim with Cinch was great. Everything went perfect. But the second claim was not so much. My husband changed out a capacitor because I thought that was the issue, but it was a fuse. But since he changed that out, they voided the claim on the air conditioner. So they didn't fix it. It ended up being a motor for the fan. So we had to buy and pay somebody to put the motor in. They need to communicate better with the the actual installers or workers that come out to look at stuff. Because the Sears tech sent all the info the first time and it apparently didn't go through. They closed it out and I had to call three times just to get it to open back up and have them come back out.

I have a rental so I use Cinch Home Services. That way, it's easier. If things break, I can have a repairman go out, and pay the deductible to come out, fix it, and move on. But I had my doubts with the garage door. Cinch's authorization department takes a little time to decide if they would authorize the claim. They took a week on the other one for the AC work, and this was with the garage door opener that needed repair or replaced. It took a few days. So, it depends on the workload that Cinch has, or the department. For the AC, we needed a return on the duct. There were stipulations inside the actual contract that Cinch covers some ductwork, but not that. So, we paid the deductible for the actual AC guy to come out and tell us that. But on the other claim where we had a garage door, they were able to fix it and move on.

This is my fourth house and I've been with Cinch for over 20 years. So, they've been good. But whenever we make a claim, it seems like it takes two to four days for the contractor to come out and fix the issue. My last claim in July, we had no air conditioning for four days. Before that, we had an electrical issue, and it took the contractor four days to come out. The companies that Cinch uses to service us homeowners are putting us on the last to-do list because we're using a warranty. That's not right. So, Cinch needs to work on that or they're gonna keep losing customers. People just don't wanna deal with the warranty company if they have to wait four days to have their heat turned on. Last winter, we had no heat for four days and I had to go get these space heaters.

Cinch has been good so far. The service is quick. If I have an issue, and the appointment needs to be sooner, they usually work with me with that. I have an issue with my AC a couple months ago. The techs were fine.

I had Cinch at my last house and they were pretty good. So when I moved to this home, I decided to get Cinch again. Every time that I have to submit a claim, it's been a smooth process. It's very easy to schedule an appointment and look for your contract. You'd go online or you call, and they take the payment. Then they send the contractor out. The customer service reps are pretty knowledgeable and they communicate clearly. I've had some really stellar air conditioning and heating technicians come out. I also had a plumber who was very, very good. So they have pretty stellar contractors. Cinch is great. Their prices are competitive. They're a lot better than American Home Shield. I have American Home Shield on another proprty and I am considering switching over to Cinch on that property as well.

We were with another company when we first bought the home six years ago, and that company was bought out by Cinch. Our experience submitting claims went well. We've had a couple of things recently. They went well. They were nothing major. There was just one a few years ago with our air conditioning system, and that was a little bit difficult. But more recently, our claims have been smooth.

The last claim was a month ago when I got my clothes washer fixed. It had broken down and I couldn't wash my clothes. So, I called Cinch. The person that came to fix my washer did a good job and it still works. The cost is reasonable. The $200 deposit is better than some of the other companies have.

It was easy to submit claims with Cinch Home Services. However, they don't cover the claims. There was lack of coverage that they offer on certain items and issues we had. What's the point of having it if they don't cover it? Also, the contractor didn’t make it out there. It was overall a negative experience.

This is my first call with Cinch Home Services. This is the first item I've had that has gone bad since I moved in. Getting the service calls was very easy. Cinch got the contractor out quickly. But now that they need to put out some real money, they're dragging their feet. I don't know what the resolution will be. My dishwasher has been declared unfixable. It leaks onto the floor. They kept saying, "We didn't get the paperwork from the service company." I contacted the service company and they said, "We sent the paperwork that same day." So, that has been going on now and "We'll call you back today." But they didn't call me back. So, I'm not happy. The service call was the 21st of August. They should at least acknowledge that they received it. And if it would take them a few days to process it, I understand that, but that was not what they said.

I have developed a relationship with some of their vendors so, their work is proven. I was able to ask the AC unit guy different questions and I would be able to reach out to him on a continued basis when problems arise. One thing I don't like about the warranty is that the out-of-pocket cost is not mentioned upfront.

I had a very excellent experience with my compressor and dryer claims. But with the washer claim, they've sent the belt and they've cancelled putting it in three different times. Other than that, overall, their service is excellent. Submitting a claim is easy.

We've been with Cinch for eight years now and it's a good thing to have. It works out fairly well. I've used them once and everything worked out.

The AC, the first provider wouldn't go on roofs, 2nd wouldn't either, and told us, we should get a portable or get the AC fixed, and it went out because it's hot and your using it (really). Finally the 3rd replaced the capacitor, shortly after went out again, but reset after a few hours, tech came out said a dirty filter, it wasn't. Went out again and told compressor needs replaced, here's where I find out I have to pay 2k in uncovered charges, one of those gotcha moments, they advertise they don't have. I'm not sure any other warranty is better, but I'm willing to take that chance upon renewal, because this outfit doesn't cut it.

Stay far away from this company. I have had a plan with them for well over a year. They take your money but do not provide the service they claim they provide. My range has not been working properly. I put in a claim and they couldn't dispatch a repair man for many weeks stating that they sent it out to the repair company. I followed up with the repair company multiple times and the confirmed nothing was ever sent in. Finally they followed through and the repair man was quick and knew the part that needed to be replaced. They sent in all the paperwork back to Cinch but Cinch claims they never received it. The customer service person would always respond the same way that they need to call the repair company and tell them where to send it. After multiple follow ups with Cinch, each time with the customer service rep reading the same script and saying they have to call the repair company, I asked to be on the phone at the same time they called. They refused to allow that. I asked for a manager and they refused to put me in touch with a manager. I even followed back up with the repair company and they said they had no record of Cinch reaching out to them to tell them to send in the information again. They lied to my face to continue to drag on and receive additional months of my payment. I have since canceled. Please do not use this company at all. You are not even speaking with them when you call but an outsourced over seas company that is reading a script.

We loved the idea of a home warranty as first time home owners, but we have not had a great experience. Our fridge stopped cooling and cinch got a technician out the next day-which was awesome! But that’s where our excitement ended when they told us that we needed to go through the manufacturer warranty because the fridge was less than a year old. I wish we would have known that before paying the deductible. I read through the fine print and did not see that clause noted. If we were able to talk to the live agent instead of the AI virtual assistant, maybe that would have been avoided?

I had HMS originally and then Cinch took over that company. They were working the same way as the home warranty that I had, and I didn't have any issues. They're the same price as everybody else. As far as making a claim, it’s online now, so I don't talk to a person.

The previous owner picked Cinch for the home warranty plan, and so far, they've been really cool, so I haven't needed to change them. Because Cinch allows people to submit three different things at the same time, we thought, “Okay. Well, might as well fix all of them.” They were all plumbing stuff and of the three things, two of them got fixed right off the bat. It was really fast. Now, we're just waiting on the third item and it's taking a little longer than expected. The piece that broke, unfortunately, is old enough that it’s not being manufactured anymore. So, the plumber’s having to do circles around, trying to figure out how to fix the thing. The plumber Cinch sent to fix all of them was very professional. He was willing to explain the problem in layman's terms, and that was nice. Each time he's come over, he's been prompt and lets us know, “Hey, I'm gonna be over in so much time.”

Cinch did good, but when I look back, it cost me $600 for the warranty, and I had to pay $200 for a claim to get $1,000 back. With my well, which was under warranty, I still had to pay $2,000 'cause Cinch only covered 1,500 of it. I didn't get a lot of value out of it. So, we decided that we'll just take our chances in the future. If I hadn't had to pay $200 as a minimum service charge every time I had to call them, then we wouldn't have that problem. When I add it up, that $1,500 benefit didn't do much, and then I had to wait four to five weeks for service. I could have called a plumber and had somebody for the next day, if I hadn't had to play the game. Besides that, the techs were good guys and they did what they said they would do. That's fair.

Cinch has competent technicians. They are very on time and get the job done. A couple of times, they've waited a few more days than I would have wanted them to, but usually, they come on time. Submitting claims is good. The price of the policy has always been good, but it has gone up.

I make a phone call when I file claims with Cinch and they send me over to the claims department. The claims department will then send me to the person that takes money off my card and within 24 hours, I get a call from the contractor. I got All Star Plumbing for a plumbing claim. They had to come out two times for the same job because the job wasn't done correctly. I was telling them where they could snake it from and he told me they couldn't snake it from my property because it's the county's. I said this is my property all the way to the sidewalk. I ended up calling Roto-Rooter and coming out more money and they snaked it. They had it snaked out and done completely correct. I was thinking about changing from Cinch but I've already paid for it so I got them for a whole year.

I'm happy I have Cinch. It's wonderful to have in case something goes wrong in my house. Sometimes I use it often and sometimes I don't use it for years at a time. But they've been very prompt and efficient. Whoever they send out is usually very friendly and they do a good job. I've usually paid yearly but now I do the monthly 'cause it's easier for me to pay it.

I've had to use Cinch a couple different times and I'd recommend them. The people they send out are very nice to work with and quick to respond. At first, they told me to send in the serial number of my refrigerator. They ordered the part so they didn't have to make two trips out here. The part got delivered but it was the wrong part so they reordered the part. Once they got here, it was 10 minutes, and it was done. It was a real quick fix but I still don't have the problem fixed. It's not their fault though. I just have a bad icemaker. It is is making ice, but it's making more ice than it needs to make. Before, it wasn't making ice and it would freeze up and all kinds of weird stuff. Now, if it's making too much, at least it's making ice.

I've had a few service calls with Cinch since I moved into the house and they've been taken care of wonderfully. Recently, I had two claims, and one of them was for our HVAC system. We noticed that our home was not cooling the way that I thought it should, so we put in a service call. I paid my initial service fee and Cinch sent somebody out. We called on a Friday, and we had somebody out here on Monday. He took care of it at no extra cost and everything was working great when he left. Cinch is contracted with Sears for most of their work. I live in a somewhat remote area and didn't know if I would be able to get a Sears check-in as quickly as I could with somebody local. Cinch had no problem with providing me with a local person.

When I purchased my home in 2012, Cinch was a gift that was given to me by the prior owner. It's working and I even signed my mother's house up for it. But one particular plumber with Cinch was horrible. He was trying to get my coverage denied in order to generate more business and money from me. I filed a complaint and Cinch had a different company come out and review. They did not agree with his findings, and I was able to get it fixed. Every year, I was getting freon put in my air conditioning unit, which that doesn't make sense to me. DC is a hot area, and I have kids that have bad allergies so opening windows is not a great idea. I kept escalating and eventually, I got someone who did a test on my unit and I was able to get the work that I needed done.

Cinch sent somebody out in November, and my microwave wasn't fixed. It didn't get relayed back to Cinch. Somebody also sent a random part to my house that we weren't expecting. We didn't know what it was. A couple of months went by, I called back to Cinch and they claimed they were gonna send somebody out, but nobody got sent out. By the time I called again, six months had expired and I had to pay another fee and the deposit. A lot of it was, stuff were falling through the cracks, and it was bad. My microwave ended up getting fixed, but it was not a pleasant experience.

When submitting claims, sometimes things are not as straightforward as an AI kind of setup and people want to say something more. Maybe some people like all those things about the links, but I always prefer talking to a live person. Other than that, I've had a good experience, so far. Pre-paying is convenient. The technician just gets there to do the work and doesn't have to collect whatever.