Cinch Home Services Reviews
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About Cinch Home Services
Cinch Home Services is a home warranty company that’s been in business for over 45 years. It offers three types of plans and different service fee options for flexible pricing. It also offers a 180-day workmanship guarantee and coverage for unknown preexisting conditions and mechanical failure due to rust and corrosion damage.
Visit www.cinchhomeservices.com- Offers three combination plans
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Service fees of up to $150
- No systems-only or appliance-only plan
Cinch Home Services Reviews
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- 4,961,138 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed May 20, 2025
Cinch has been okay and satisfactory. Their service has improved lately. I like it that they kept me more up to date with the status of what's going on. The technicians, for the most part, are good. I've had some experience in the middle of the year with a plumbing company that was not so good. Cinch took care of it, and allowed us to find someone to do the job satisfactorily. We were then reimbursed because the plumber they sent out wasn't able to do the work properly.
Jacqueline, Thank you for taking the time to share your experience with us! We’re pleased to hear that you’ve noticed an improvement in customer service and that our communication and claim process have been generally positive for you. It’s great to know that your interactions with our technicians have been mostly smooth, and we truly appreciate your recognition of our support in resolving the plumbing issue.
We understand that categorizing some services online can be a bit tricky, and your feedback helps us identify where we can simplify and enhance the user experience. We're committed to continuous improvement and ensuring your experience with us remains a reliable and positive one.
Thank you again for your thoughtful review — and for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
We just moved into this home in December, and the Realtor provided us with the home warranty. I had two problems and the guy fixed both of them. No problem there. I'm in the middle of having my refrigerator go through Cinch again. It's all covered under the same policy. I really haven't had any issue with it, but I'm not sure just yet if it's something that I'm gonna renew at the end of the year. I wanna see how this year goes and see if it's worth re-upping. But so far, I'm happy with it. It has come in handy for the two minor things.
Matthew, Thank you so much for sharing your experience with us! We’re glad to hear that filing claims has been straightforward and that your earlier issues were resolved quickly and without hassle. It’s also great to know that you’ve found our customer service team helpful and reliable — that’s exactly the kind of support we strive to provide.
We understand that you're still weighing your options for renewal, and we appreciate your honest feedback, especially regarding the online system. We’re continuously working to improve both our digital tools and overall service experience, and your insights are incredibly valuable in that effort.
We're here for you as your refrigerator issue gets resolved and hope your continued experience reinforces your confidence in us. Thanks again for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch Home Warranty’s technicians were very professional and provided good service. But not with my recent claim. I had an issue with the ice maker and with plumbing that seems to happen over and over again. They have already sent people six times, and it is still not fixed. If something's not working, we should find another way to resolve it. They told me that I have to pay a service fee again if it goes beyond a certain coverage window. But I don't think I should have to pay the service fee again if it's the same issue.
Jozette, Thank you for your honest and thoughtful review. We're glad to hear that your initial experiences with our claims process and the professionalism of our technicians have been positive — that’s always our goal.
We truly appreciate your feedback regarding the recurring issues with your ice maker and plumbing. We understand how frustrating it can be to deal with repeat problems, and we agree that long-term resolutions are essential. Your concerns about service fees for unresolved issues are also valid, and we’re currently reviewing how we can better address situations like this to ensure fairness and satisfaction.
We're grateful for your continued trust and are glad that you still find value in the convenience your warranty provides. Please don’t hesitate to reach out if you'd like us to take another look at your claims — we're here to help and committed to improving your experience.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Granted, it saves me a little bit, and I did get a decent claim credit from them. The repair company sends good people out, at least. But for about $800 a year, I’m basically just keeping Cinch to make sure that if my water heater fails, I’m not completely in trouble. It’s a lot for kind of a little service.
Connor, Thank you for taking the time to share your experience with us. We truly appreciate your candid feedback, as it helps us better understand where we’re meeting expectations and where we still have room to improve.
We’re sorry to hear that reaching our customer service team was frustrating and that your interactions didn’t reflect the level of support we aim to provide. Your experience doesn’t align with our standards, and we’re actively working to improve accessibility and responsiveness, especially for customers who prefer phone support.
We also understand your concerns regarding the cost of service and co-pays. While we strive to offer peace of mind and value through coverage for unexpected and potentially costly repairs, we recognize that the perceived value can vary depending on each customer’s experience and specific needs.
That said, we’re glad to hear that the third-party technicians we sent were satisfactory and that the repairs were handled effectively. If you ever decide to revisit your coverage options or have unresolved concerns, we’d be happy to speak with you directly to see how we can better support you.
Thank you again for your feedback and for giving us the opportunity to serve you.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Submitting a claim to Cinch has always been a very slow process as there were lots of runarounds. If I call over the phone, it automatically wants me to do everything on my own from my mobile device. It doesn't want me to communicate with anyone, which I think works for some people but doesn't work for others. Their system wants me to pay the deductible even before I speak to anyone about anything. Once the deductible is paid, I can get the service set up. But I've had a lot of trouble in both recent situations getting service set up and getting what I needed in a timely manner.
This year I went three weeks without a washing machine, and two weeks without a hot water heater. I live in Columbus, Ohio which is a very big city, so I don't know how they can't find someone to help me in a reasonable time period. The only way I got a hot water heater in two weeks was because someone told me to write a nasty note on Facebook about Cinch. All of a sudden, someone called me immediately and resolved everything, but I couldn't get anything resolved on my own.
After two weeks, they finally said that they’re just gonna write me a check, and I should figure out how to get my own hot water heater. The next day, I found somebody and got myself a hot water heater. I waited four days for the check from them. Overall, my experience was a mess. They've been miserable to deal with.
Dea, Thank you for sharing your feedback. We’re truly sorry to hear about the delays and frustrations you’ve experienced, especially with essential appliances such as your washing machine and water heater.
Our goal is to make our service simple and reliable, and it’s clear we fell short in your case. We sincerely regret the inconvenience, as well as the issues caused by our automated system and service delays.
Your feedback is valuable and helps us identify areas for improvement. We’re currently reviewing your experience to help prevent similar issues in the future. A resolution specialist will be reaching out to work with you directly and ensure your concerns are addressed.
Thank you again for bringing this to our attention. - Social Media Team
Reviewed May 20, 2025
We got Cinch a year ago and we only filed a claim once. It was for a furnace issue that that had to fix. The experience wasn't easy. It took a lot for them to approve it. Their customer service wasn't that great. It was a bit more difficult and cumbersome to get them to come out and get the approval for the part. We just let the warranty expire since they only provided a temporary fix when we needed a replacement. We want nothing to do with them anymore.
Thank you for sharing your detailed feedback. I apologize for your difficulties, from challenging claims to delayed repairs and fewer proper replacements. Waiting months for parts, along with disappointing customer service involvement, must have been very hard, and we understand your decision not to renew your contract due to these experiences and further uncertainties with your furnace. We value your insights and are formulating strategies to enhance our service effectiveness. Should you consider reconnecting in the future or if there's anything we can assist you with at this point, we invite you to reach out. Your voice is important to us and it encourages us to seize the opportunities for service redevelopment. - Cinch Social Media Team
Reviewed May 20, 2025
A/C quit. Cinch has no care or urgency to get a tech here. There are 100 plus A/C companies within 40 miles of me but all they say is there are no "in network " companies in my area. They sure don't need a in network. Bank to take my money from. Such a joke.
Mike, Thank you for sharing your concerns. We’re truly sorry for the delay in resolving your A/C issue, especially considering your situation. We understand how frustrating it is to face limited network options and the resulting service delays.
This experience doesn’t reflect the level of service we aim to provide. Please know that we’re actively reviewing your case and doing our best to expedite a resolution.
We appreciate your patience and feedback, which is essential in helping us improve. - Social Media Team
Reviewed May 20, 2025
My recent claim went well. The company that came out was great, and they have come out before. However, since everything is online and automated in placing a claim, it can be extremely frustrating trying to pick out what is wrong. Because sometimes, it is not exactly one of the options that is being offered. It would be so much easier to speak to somebody. It is frustrating.
David, Thank you for taking the time to share your experience with us. We’re so glad to hear that the service technician was polite, knowledgeable, and able to resolve your issue efficiently — that’s exactly the kind of service we strive to deliver.
We also truly appreciate your honest feedback regarding the online claims process. We understand how important it is to be able to clearly explain a problem, and we recognize that limited options or lack of direct human contact can be frustrating. Your comments are being shared with our team as we continue working to improve our communication tools and customer support options.
We’re grateful to have you as a valued customer and are glad to know the home warranty has been a helpful resource for you. Please don’t hesitate to reach out if there’s anything else we can assist with.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch gets the job done, but they’re just slow. I get an answer back right away, but getting to fix or replace an appliance takes forever. The first one was my refrigerator. After a lot of back and forth, they replaced it. Sent me the funds to buy my own because what they wanted to replace it with wouldn't fit where the old one was. The other one was my central air. I had to wait three weeks during 100-degree weather and had to buy something to get by which kind of defeats the purpose. And the last thing, my dryer. That one was actually quick. They came out the same week, had to order a part, and they came out and replaced it the same week the part came in. So that one, I have no complaints about.
Connie, Thank you for taking the time to share your experience. We’re glad to hear that your dryer repair was handled smoothly and that you found our communication responsive. However, we sincerely apologize for the delays you experienced, particularly with the refrigerator and air conditioner—especially during a period of extreme heat. We understand how frustrating that must have been and truly regret the inconvenience it caused.
Your feedback is invaluable as we continue working to improve both the speed and consistency of our service. Thank you for the candid review.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
I couldn’t get in contact with the representative Cinch had assigned to me when I was going through the process of trying to get someone. So I just called the basic number and spoke with someone else, and they provided the assistance.
Jennifer, Thank you so much for sharing your positive experience! We're glad to hear that your AC issue was resolved quickly and that the technician provided excellent, professional service.
We also appreciate your patience with reaching your assigned representative and are happy our team was able to assist you promptly through our main line. Your feedback helps us improve our communication processes to serve you better.
It’s wonderful to know that having a home warranty brings you peace of mind—that’s exactly what we aim for!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
My recent claim experience through Cinch was fine. They had to order parts, so they had to come back. But a few of the claims that I’ve had to make in the past regarding HVAC, they’ve taken forever to find someone to do the service. I live in a large town where there’s an HVAC person on every corner, yet they had to go out to their call team, and they took forever finding someone. And then they come from far away. So, it’s just been a huge hassle.
Their deductible could also be lowered. And I don’t wanna have to pay upfront, because that’s the point of having the home warranty.
Fanchon, Thank you for your feedback. We’re glad to hear the technician was polite and knowledgeable, though we understand your concerns about the deductible and service delays.
We’re actively working to improve the claims process and service timeliness, especially in areas with many HVAC professionals. We appreciate your patience and are committed to making these improvements moving forward.
If you would like to discuss deductible price changes we can have a senior membership agent reach out to you directly.
Thank you for being a valued customer. - Social Media Team
Reviewed May 20, 2025
I submitted a claim with Cinch by calling their number and telling them what was wrong. My information was passed along to a third-party servicer, who then contacted me to make an appointment. The customer service was good, though it was a little hard to understand the gentleman that I spoke with on the phone, but other than that, it was fine. The technician who came to my home was great. They have always been pretty responsive in getting an appointment within the next day or two, so I'm very happy with it.
Andrew, Thank you so much for the wonderful five-star review! We’re thrilled to hear that your experience has been a positive one—from the ease of submitting a claim to the prompt scheduling and professionalism of the technician.
It’s great to know the process felt clear and straightforward, and we’re especially glad our team was able to respond quickly and effectively. While we appreciate your kind words about customer service, we also take note of your comment about the phone communication and will keep that in mind as we work to improve every aspect of the experience.
We truly value your recommendation. Thanks again for choosing us—we look forward to being there for you again when you need us!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
I was very pleased with the last service that Cinch did. They called me when they were close. I wasn't home at that time, so I called to let the person who was home know. When I got home from work later, the problem was fixed. But there were times when Cinch didn’t cover things. I paid for a service once, and the repair person said that the warranty doesn’t cover the issue. No one did anything. I ended up having to go outside of the plan and spend more money and more time. That was costly and inconvenient.
I would love to be able to get to somebody a little bit easier when I’m not sure about an issue and I need clarification. It’s not always easy to get to a live person because everything is done virtually. I wish they have better and easier communication. But I stick with them because their service is good. There’s always room for improvement.
Kori, Thank you so much for your thoughtful and balanced review. We're glad to hear that your recent claim experience went smoothly and that the technician communicated clearly and resolved the issue efficiently—even in your absence. That’s exactly the kind of service we strive to provide.
We also appreciate you highlighting areas where we can do better. We understand how important it is to speak with someone directly—especially when it comes to understanding coverage. Your feedback about the difficulty reaching a live representative and the frustration with a non-covered visit is taken seriously. We're continually working to make our support more accessible and responsive, and your experience serves as a valuable reminder of how critical that is.
We’re truly grateful for your continued trust in us, even with competing offers on the table. Your loyalty means a lot to us, and we’re committed to earning that trust by improving communication and ensuring every part of your experience is as smooth as the service you’ve received.
Thank you again for sharing your experience—and for the 4-star rating. We look forward to serving you even better in the future!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
The first claim with Cinch was on the furnace. And they fixed that within a week's time and that was a $200 deductible.
And then about six months later, my hot water tank started dripping. And so, they came out. And I had to pay $200 to get that fixed. And it was a $10 faucet. It was a piece on the hot water tank when you drain the water. It was made out of plastic. And it should have been metal. So, they put a metal one in there. But the item was $10. Around 50 days later, it started acting up. And it started leaking again, so I called them out. And they needed a TP valve. And that was a $4.99 item, but they wanted me to pay another $200 to come out and fix it.
And we went back and forth that it’s not right. I just paid $200 to have a $10 part put on there. And then they want to charge me another $200 to put a $10 part on there. If that was the case, I could pay just another $100, and they should replace my whole hot water tank.
I had to talk to the manager and the person in charge. They called me back later on that day. The guy didn't want to do it. And then we kept going back and forth. AHS finally sent them out here to fix it. And he came out here. It took him less than five minutes to put the part on there. He had one in the vehicle.
My experience during the first time was okay with the furnace. And then the first time with the hot water tank, paying the $200, it was okay. But the third time I called back, that's when it was a long conversation. It got to the point that I wanted to cancel. I mentioned that my grandson has two contracts- his condo and this house I’m living in. That's when they decided to send the guy out here to fix it.
The customer isn’t always right, but you should be able to figure out in your head what's right and what's not right. When somebody paid $200 to have a $10 part come on there, you want to charge a new $100 to put another $10 part on there? That's not right. The plumbing people who came out to do the repair were great. Something about the last experience just didn't sit right.
Thank you for taking the time to share such a detailed review. We’re glad to hear that your initial experiences with the furnace and hot water tank claims were handled smoothly, and we truly appreciate your kind words about the professionalism of the plumbing team.
We also want to sincerely apologize for the frustration caused by the third claim process. Your feedback is incredibly valuable, and we’re taking it seriously as we continue to evaluate ways to improve the claims experience, particularly when it comes to recurring issues. We appreciate your persistence and patience throughout the process, and we regret that it took additional effort on your part to reach a resolution.
Thank you again for your review—it helps us understand where we’re doing well and where we need to do better. We hope to have the opportunity to deliver a more seamless experience in the future.
Sincerely,Angela, Customer Relations Team
Reviewed May 15, 2025
My split A/C system went out and I called Cinch on 04/04/25. They scheduled for service and charged me $200 deductible up front. A few days later, two technicians came out from Sears with different vans. They started to put a refrigerant recharge hose with a gauge to the A/C unit and found there was low refrigerant and low pressure in the system. The technician sprayed soap water and did a visual check, telling my dad there's a small leak in the Schrader valve that caused the refrigerant leak. They just recharged the system and said to my dad that it would fix the issue.
By the way, my dad used to own an auto repair shop for 25 years and he is an ASE certified A/C technician. He knew that soap water and visual check would not fix the problem because the technicians didn't do any pressure test at all other than soap water and visual check. That's not called diagnostic. Without a pressure check on the A/C unit, it's impossible to know where the actual leak is in the system because there are lots of different components that can leak. Soap and visual check can't find all the leaks at all. Also, technicians used the soap water on only a small area, like around the Schrader valve, not the outside or wall A/C unit or any lines.
Sure enough, after a few hours of using the A/C, it didn't work again. So I called Cinch again on 04/09/25. They scheduled another service on 04/14/25. One of the Sears technicians from the last service checked the unit again with the refrigerant recharge hose with gauge and found low refrigerant and pressure. So he started to leak check again with "SOAP WATER AND VISUAL CHECK AROUND SCHRADER VALVE," telling my dad he couldn't find any leak. He said to my dad there may be a refrigerant leak in the lines, so my dad asked him if he could at least do a nitrogen gas pressure test to find the leak, which he should have already done from the first service.
The technician said he needed to make some calls to do a nitrogen pressure test, so he made a couple of calls to his manager and Cinch. My dad overheard the technician telling Cinch he couldn't find the leak, and that maybe there was a leak in the line. He clearly said to Cinch that it wasn't confirmed because he didn't perform any leak test other than soap water and visual. The technician then told my dad, "I'M FIRED FROM CINCH." Cinch told him to stop doing further diagnostic; they would contact me to maybe switch to another service provider, and he left.
Cinch called right after, telling me that the A/C line is not covered under the warranty because there's a "POSSIBLE REFRIGERANT LEAK IN THE LINE." My dad asked how they knew there was a leak in the line without proper diagnosis. Cinch said the technician did a diagnostic and he couldn't find the leak anywhere, so he just assumed maybe there was a leak in the line. My dad told them a "BOTTLE OF SOAP WATER" is not diagnostic, and the technician didn't do any pressure test on the unit to properly diagnose to know if the line was leaking. Cinch kept saying the A/C line is not covered by the warranty. My dad asked them how they knew and knew for sure there was a leak in the line without a test, and they couldn't answer that question, just kept saying it's not covered by warranty.
Cinch refused to do a basic diagnosis and was not willing to find the actual problems. They refused to cover it under the warranty, assuming refrigerant leak in the line, which Cinch and the technician couldn't confirm line was leaking without proper testing.
Steven, We apologize for the frustration you've experienced. It’s clear that the service you received fell short of expectations, particularly due to the lack of proper diagnostic testing. Assumptions should never replace thorough inspection, and we understand your concern about the technicians relying solely on soap and visual checks. We sincerely sincerely regret a thorough inspection was not completed.
We also regret the confusion around warranty coverage, especially since the leak location was never conclusively identified. This situation should have been handled with great care and transparency.
We’d like to contact you to make things right. Please send us a private message with your direct phone number and or email associated with your contract so we can follow up directly.
Reviewed May 13, 2025
A few years ago, Cinch wasn’t their name, but I've been with them for about six years. Every time we've had a claim, it's gone exactly the way they said it would. I reach out to get through phone. I like to talk to somebody.
I've always had a good experience. I called them, and they did the deductible. And then, a service person called me within a few hours. I've always gotten somebody who was able to help me. And I don't call them unless I have a need for help.
I probably had three or four different claims. And every time, it's been good. The last time was two weeks ago. He had to come out several times to get the problem resolved. But I never had any complaints from the service provider, and everything was resolved.
I definitely would recommend them to a friend. They've always given me a very good price. It's a very fair price for what I get. I've always been able to renew by phone. I have an online account, but I don't use it for setting up service.
And when you sign a contract, everything is clear, as well as the deductible. I've never had any argument with them.
Brooks, Thank you for your thoughtful and detailed review! We're honored to have earned your trust over the years, and we're especially glad to hear that our straightforward claims process and dedicated customer service have made a difference for you.
Your feedback about value and quality means a lot. We understand that choosing a home service provider is a big decision, and we're grateful you've found both dependability and fair pricing with us.
Thank you for your recommendation. We look forward to being there for you again when you need us!
Sincerely, Angela, Customer Relations Team
Reviewed May 9, 2025
I go online to schedule a service, and I get a response normally that day or within 24 hours. Then the contractors come out within 24 to 48 hours, and normally the issue gets taken care of the first time. With their online service, I just go through the system, and then pay the deductible. Overall, Cinch is a reliable, dependable service.
Johnnie, Thank you so much for your continued trust and loyalty over the past 25 years! We truly appreciate you taking the time to share your experience. We're glad to hear that our online service requests have been convenient and that our team has been responsive and efficient in handling your repairs. Your feedback about our reliability means a great deal to us, and we're honored that you would recommend us to family and friends. If there's ever anything we can do to earn that fifth star, please don’t hesitate to let us know — we’re always striving to improve! Sincerely, Angela, Customer Relations Team
Reviewed May 9, 2025
We’ve been with Cinch since 2013. It started out with HMS. Filing claims goes well because it's all online, but I like being able to call. I like that a lot better. But it still works. The quality of service has been good thus far. However their pricing is a little steep. I wish they would offer some kind of discount if I don’t file any claims in a year.
Tonya, Thank you for being a loyal customer —we truly appreciate your continued trust in our services. We're so glad to hear the service has remained consistent and positive over the years.
It’s great to know the online claims process has worked well for you, and we also understand the value of being able to speak with someone directly. Your feedback about pricing and potential discounts for low-claim years is appreciated and will be shared with our team for consideration as we look for ways to improve the customer experience.
Thanks again for your support—we’re here whenever you need us!
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
The person that we bought the house from signed us up for Cinch and we’ve been with them since 2017. Most of the techs have been good, but some of them are sketchy or they try to do stuff that’s outside of the plan and I had to pay them directly.
We had a plumber come in yesterday and the first thing he did was check the water pressure because he said I might need a new pressure regulator valve. I asked how much it was and he said $1,200. I told him it wasn’t happening. But that was All Star, other techs have been fine.
I had Cinch turn me down on one thing once so I wasn’t too thrilled about that. But the actual customer service people are great. I’m a customer service person myself and I do forward an email and chat so I know some people when I talk to them.
William, Thank you for taking the time to share your experience with us. We're glad to hear that you've consistently found our customer service team to be helpful and understanding. It’s always great to hear that our efforts are appreciated, especially by someone who works in customer service themselves.
We also appreciate your honest feedback regarding your experiences with service technicians. While we’re pleased that companies like City Plumbing have met your expectations, we’re sorry to hear about the upselling attempts you encountered. That’s not the experience we aim to deliver, and we take concerns like this seriously. We’ll be sharing your comments with the appropriate teams for review and improvement.
Thank you again for your thoughtful review and for continuing to choose Cinch. We value your trust and look forward to serving you in the future.
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
The most recent service was okay. It was fixed in a reasonable time. They had to come back, but they fixed it and everything’s good.
Josh, Thank you for sharing your experience! We’re glad to hear that, even with the follow-up visit, the repair was completed efficiently and to your satisfaction.
It’s great to know the technicians were professional and that the overall process left a positive impression. We truly appreciate your recommendation and look forward to continuing to support your home when needed.
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
It's been good making a claim with Cinch. The technician was very professional, courteous, and knew what he was doing.
Joel, Thank you for giving our service a try—we’re so glad to hear that your experience has been a positive one! It’s great to know our customer service team and technicians met your expectations with professionalism and courtesy.
We appreciate your feedback and look forward to continuing to provide you with dependable service and support.
Sincerely,Angela, Customer Relations Team
Reviewed May 8, 2025
I had a claim for my washing machine recently. It kept letting water run into the machine and it wasn’t cycling. Service guy came prepared, fixed the machine and he was out of here in no time. It went great. I would recommend them.
Donald, Thank you for sharing about your experience with Cinch Home Services. We are thrilled to hear that the technician efficiently resolved the issue with your washing machine, and that you are satisfied with the services provided. We appreciate your feedback and your effort in filling out our survey—your satisfaction is our utmost priority. It's wonderful to learn that you enjoyed our support. We look forward to continuing to serve your home warranty needs. Thank you for your kind encouragement! - Brooklyn
Reviewed May 7, 2025
I called Cinch for the $99 maintenance and service. The whole process was fine. He was in and out very quickly. He said the system was working fine. The sellers of the home bought the policy for us in December, but I'd like to continue the services once this contract is up.
Misty, Thank you for sharing your positive experience with Cinch Home Services. We're thrilled to hear that the service call met your expectations and that you're considering renewing your contract with us based on the smooth and efficient experience you had. Your willingness to recommend us is greatly appreciated. We look forward to serving you and addressing your home warranty needs in the future. Thank you for being part of the Cinch family! - Brooklyn
Reviewed May 7, 2025
Cinch Home Services was part of my mortgage when I went through my closing. It was a one-year part of the purchase. The price was good, but I didn't even need to use it for the first year or two.
We used it when we had to replace our refrigerator, and that was a pretty good process. They offered to just send us a new refrigerator, but we wanted to upgrade a little bit. So they made us an offer for the old one, and we took the check they issued.
Cinch works pretty well. For the price, everything goes relatively quickly. They're highly competitive. I usually file claims online.
But I did the claim on the refrigerator over the phone because I was requesting the check and not just a replacement. But with our AC unit, I just had to have work done completely online.
The only complaint I have is with this last claim. Our air conditioning broke, and it took three weeks to get a repair technician out. It seemed like it was pushed quite a bit out, so we had to wait. Luckily, at this time of the year, it wasn't like it's July, when it's 100 plus out.
Darren, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear that our options for handling your refrigerator claim were beneficial, allowing you the chance to upgrade. It’s fantastic that you find the online service as user-friendly as you do, and we appreciate your acknowledgment of the usual efficiency in handling requests. Even though it took a bit longer with your A/C repair, we're glad that it didn't inconvenience you too much and appreciate your understanding. Your endorsement means a lot to us, and we're dedicated to providing you continuous top-notch service for your home warranty needs. Thank you for choosing us. - Brooklyn
Reviewed May 7, 2025
We have been with Cinch since we purchased our home in 2005. I've recommended them to my parents. Their customer service is good and filing claims is very easy. Prior to our most recent experience, we had no problems with the techs that they sent us. Our requests are addressed in a timely manner.
I had two new units that were put in in October, and they are both under warranty. However, I had to schedule service multiple times, and the warranty was not accepted. I had to go through Cinch and continue to pay the $200 co-pay. The issues were under warranty according to the service provider, so I have paid $800 over.
April, Thank you for your loyalty over the years and for sharing your experience with us. We’re delighted to hear that submitting claims has been easy and that our technicians have been reliable and timely in addressing your needs.
We also appreciate your honest feedback about the recent challenges with your warranty coverage and the associated co-pays. We understand how frustrating that can be and are committed to improving those aspects to ensure smoother service in the future.
It means a lot to us that you’ve recommended Cinch to your parents—that’s the highest compliment we can receive. Please don’t hesitate to reach out if we can assist you further or address any concerns.
Thank you again for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 7, 2025
In the beginning, making claims was a little difficult. I was new to the process and it was hard to communicate with the customer service rep on the phone. Then I found out about the home manager service. I got connected with the home manager, and it's been much easier to communicate and get things addressed. It's like I have a personal person I can reach out to if I have an issue or wanna file a claim. The home manager service is excellent.
Reviewed May 7, 2025
The person from Cinch said, “Oh, well, we must have forgot to put that order in.” It ended up taking three weeks before they actually got the AC unit order put in for Epic Mechanical to go pick it up.
Epic Mechanical, who were amazing, said it was the longest process they’ve ever dealt with for Cinch. And even though it took a while, we got a huge AC unit for 600 bucks, so we still recommend getting a home warranty, whether it’s through Cinch or somebody else.
Jessie, Thank you for being a loyal customer and for taking the time to share such a detailed review. We’re so glad to hear that, despite some delays and challenges during the claims process, the quality of work from the technicians met your expectations and left a positive impression.
We sincerely apologize for the confusion and delays you experienced, particularly around the payment and approval process. Your feedback is incredibly valuable, and we’re actively working to improve our systems to help prevent similar issues in the future.
We’re pleased to know you found value in your warranty and that you're happy with the outcome of your AC replacement. Thank you again for your continued trust and recommendation—we truly appreciate it and look forward to continuing to support your home!
Sincerely,Angela, Customer Relations Team
Reviewed May 7, 2025
I called Cinch Home Services on a Monday morning, and by two o’clock in the afternoon, the contractor was here. He told me it could take up to a week to fix the hot water because the parts had to be ordered. I was a little concerned. I explained to him that I was off last week, and I was returning to work the following Monday.
The contractor said he would put it in as an emergency. I got a call on Saturday asking if we were home, and saying they would be here within 30 minutes, and he was. He replaced the part. Everything’s fine, and I was very pleased.
He was so terrific, pleasant, and very kind. He even tried knocking on it a little to try to get it to work a little before the part came in, so that we would have some hot water. Believe it or not, two days later, we did get hot water, but of course we still replaced the part. In a way, he helped, if it wasn’t immediate, it still worked a couple of days.
It was so nice of him to remember that we were going back to work and that we both work full time, and to come on a Saturday, that was amazing because we didn’t even expect him on that day. That wasn’t our first experience, but this one was fantastic.
Beatrice, Thank you so much for your kind and detailed review! We’re thrilled to hear that your experience with Cinch—from the fast response time to the technician’s dedication and professionalism—was such a positive one.
It’s especially great to know that the technician went above and beyond to accommodate your schedule and ensure your comfort while waiting for the part. Stories like yours reflect the level of care we strive to provide to every customer.
We truly appreciate your recommendation and are grateful to have earned your trust. We look forward to being there for you again when you need us! Sincerely, Angela, Customer Relations Team
Reviewed May 7, 2025
I have a four-unit apartment building and I live in the building. It's like $1000 a year and my deductible is $100. I tell all my friends that Cinch covers everything. It's a great investment. It saves you a lot of money. It takes a lot of worry. You don't have to find a repairperson or a service company. It's paid for itself probably every year I've ever had it. It's the best. You can opt for a monthly payment, which I do, so it's not like you have to come up with $1000 all at once. They just automatically deduct it from my account every month.
Whatever they've done over the past eight months, it's really improved. Recently, too, I had a case where they assigned a case manager to it. I got that person's phone number and could call and speak to him. He would call and check in with me almost every day. He would call the company. It's an extra wonderful thing for customer service.
Amelia, Thank you for taking the time to share such detailed and thoughtful feedback. We're honored to have supported your home over the years, and we're thrilled to hear that your experience has remained consistently positive. We're especially glad that our service continues to bring you peace of mind and value year after year. Thank you for recommending us to others and for being such a valued member of the Cinch family. Sincerely, Angela, Customer Relations Team
Reviewed May 7, 2025
We’ve had a great experience with Cinch. They were very helpful and we feel confident in keeping this type of service moving forward. We bought a house in 2023 and we were looking for an insurance that could cover the appliances. Our Realtor suggested this type of insurance, so we moved forward with it. We filed a claim last week for the first time.
We contacted them because of the sump pump that wasn't working. They put us in contact with a local plumber and scheduled the appointment for us. The plumber came out and fixed the issue, and that was it. It worked very well. The plumber was very experienced and the service provided was very good. The overall experience was very straightforward, simple, and fast.
Frederico, Thank you so much for your kind review! We’re thrilled to hear that your first claim experience was smooth and efficient, and that the service met your expectations. It’s great to know the plumber was prompt and knowledgeable, and that everything is now working well. We truly appreciate your recommendation and look forward to being here for you whenever you need us! Sincerely, Angela, Customer Relations Team
Reviewed May 7, 2025
I had it Cinch before when it was HMS. With my recent claim, I had to have the tech come back out because there was a minor issue, but it was overall okay. Everything is working now.
Kyle, Thank you for being a valued customer—we truly appreciate your continued trust in us. We’re glad to hear that your recent experience was satisfactory and that the issue was resolved successfully. Your feedback means a lot to us, and we’re grateful to have had the opportunity to support your home over the years. Sincerely, Angela
Reviewed May 7, 2025
I’ve been using Cinch Home Services for many years, even before they were associated with Sears. I usually submitted my claims over the phone. The customer service was good and I had no complaints.
It’s great to hear that your experience with our phone service has been consistently reliable and positive, and that even when repairs required additional steps like ordering parts, the follow-up met your expectations. We’re especially honored by your willingness to describe your experience as excellent and to recommend us to friends and family. - Social Media Team
Reviewed May 7, 2025
Ultimately, I just got a brand new unit and ended up taking the buyout option in return.
Trey, Thank you for sharing your experience with us! We're glad to hear that the service provider was thorough and that the issue was resolved successfully with the installation of a new unit.
We do apologize for the communication challenges you encountered during the process. Clear and timely communication is a priority for us, and your feedback helps us identify where we can improve coordination between our team, service providers, and valued customers like you.
We appreciate your business and are pleased to know that you were satisfied with the outcome and that everything is now working well.
Sincerely,Angela, Social Media Team
Reviewed May 7, 2025
I told the lady what was going on with the plumbing. Of course, you have to pay ahead of time. I told her exactly the piping and everything. The guy came out, looked at the piping, and said it was a slab. So, they charged me for that. I called the person who handles slabs in the flooring he said that was not the problem. The problem was actually what I originally called for. I called the plumber back to come out to fix the original problem that he never fixed. He came back out and said, “Oh, yeah. That is the problem.” Before he could even help me, he had me call back to Cinch, and I'm like, “Why do I need to call Cinch?” Basically, it's the same problem I originally called about that I've already paid for. I explained to them, “Listen, it's the same problem that he originally did not fix. He made a mistake and misdiagnosed.” They charged me again for it, and I had to pay for it because I had to get it fixed because it was leaking. I called back to explain that it’s like they didn't understand what I was saying, then she gave me to the manager. I explained to both of them what was going on, so I had to sit there and argue with them. He said he was gonna credit my account. I believe he did, but I haven't checked my account to see if they credited it. But it took me tooth and nail to even get that done. That was a big headache. I normally don't have problems with Cinch, but that was a big turn-off. The worst thing about it is that I had to call the guy to fix my slab, ‘cause I thought it was a slab leak. I had to pay him. He wasn't gonna come out there for free. It's a ridiculous amount. I ended up being out about $600 for something that should have cost me $175. I'm really frustrated because that was a big issue. That's the only time I really have had a problem with Cinch. Other than that, pretty decent.
Janice, Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you faced during the plumbing incident. Your detailed feedback is not only appreciated but extremely valuable. That's not the seamless service we aim to deliver, and we apologize for the extra time, effort, and cost this situation caused you. While we’re glad to hear that your issue was eventually resolved and your account was credited, it’s clear that the path to that resolution should have been far smoother. Your experience highlights areas where we need to improve, particularly in communication, coordination, and service follow-through — and we’re actively working to address these challenges. We appreciate your honest feedback. Sincerely, Angela
Reviewed May 7, 2025
Cinch used to be HMS, I think. I had them for 9 years here, and then I had HMS at my old house before that. So, 19 years. And I liked them better before.
When they were HMS, they were much better. It seems like since they've changed their name, their process has changed so much. Like the automated process, it's not as friendly. You can't get to the root of your problem and talk to a person and explain what's going on.
They're just gonna say, “Here's your claim number and here's the person that's gonna come to your house.” And I'm constantly stuck with the same service person, and I don't care for him. So I'm kind of trapped in that situation, and I always end up with him.
When you try to call them, you're stuck in this loop where you can't get somebody on the phone. When I finally got one other person to come out for my air condition, they were absolutely wonderful. Then the next time I called back, I got the same old guy again.
It’s like the endless loop of trying to get to the other person. They don’t let you speak to somebody and say, “Can I have this person? If this person is on the list, then I should be able to pick that person, and not just automatically assign.
I had to call on Easter, and I knew it was Easter Sunday. They just automatically assigned that one service contractor. I would rather wait and sweat all day and try to get somebody else. But by the time I'm sitting on hold, he called me and says he’s on his way.
And then he came, and did something. I had to pay him. They won't even come to your house first. They took your deductible up-front, and then he came and charged me for Freon. Then, he left, and I still had no air conditioning.
I could have waited and maybe gotten somebody else that I trusted. We felt like we were being scammed. He came back the next day. He was here for 10 minutes and charged us an extra $500, and we still had no air condition. So I still don't trust him.
I can't get to a person to get help. And their price keeps going up every year. The deductible and the actual price have gone up. It used to be $100, then $125. Now it's $200. And you have to pay $200 up-front over the phone before they even assign a service person to come to you.
We appreciate you being a loyal customer with us over the 19 years and thank you for providing your detailed feedback about our service. We're sorry to hear about the difficulties you've encountered following our rebranding regarding the claims process and interactions with our service contractors.
We understand how impersonal an automated claims process can feel and we are working towards improving our system to better accommodate your need to speak with a service representative reliably. Concerning your dissatisfaction with repeated assignments to the same contractor and difficulty in selecting an alternative service provider, we apologize for the inconvenience. It's important to us that our services address your needs, especially during critical times such as holiday emergencies.
Lastly, we acknowledge your concerns regarding the rising costs and will ensure these concerns reach the appropriate team.
If you'd like for us to contact you directly to personally discuss your concerns, please send us a private message with your contract details and we'll reach out to you directly. Thank you for sharing your perspective. - Cinch Social Media Team
Reviewed May 7, 2025
I had Cinch since February 21st, when I bought my home. The seller bought the warranty for me. I filed a claim for my furnace. I had them come out once, and it still wasn't working. I ended up just canceling and buying a new furnace.
Honestly, I'm having some issues with my water heater right now. And I was thinking about filing another claim. I'm just a little nervous based on how my last one went. It's an old house. So, that happened. It's first the time too.
Tiffany, Thank you for taking the time to share your experience. We're truly sorry to hear about the unresolved furnace issue and your hesitation to file another claim. Providing reliable service and peace of mind is our priority, and we want to regain your confidence. Our team will review the situation, and a resolution specialist will be in touch to discuss your water heater concerns. We appreciate your patience and are committed to making things right. —Social Media Team
Reviewed May 7, 2025
We have been with Cinch for about 11 months, and filed two claims so far. The first one was a bit of a problem and took a while to get resolved. We had a heat pump problem over Thanksgiving weekend, and they couldn't get anyone out to service the equipment. We were in a cold house for four days. I had to call and get my own person to come out. It worked out in the end, but only because we made the call to our own person. The second claim was when the microwave died. I called it in and I got an answer the next day. They ordered a new microwave, came in, and installed it. It's all good.
Reviewed May 7, 2025
I’ve been a customer for 10 years. It’s expensive but the repairs are quick. Also, there was one occasion several years ago where the HVAC people were upselling. But overall, my experience has been good.
Reviewed May 7, 2025
I had a bad experience with Cinch. My dryer broke, and they had somebody come do it. I had to pay $75. And when I called them, they told me I gotta get my own electrician to come and check what the problem is, and then let them know. But they never sent me my $75 back.
I don't understand why I gotta put money out again, when I had a warranty for years with them. They said they don't pay for electricians, and it's not on my warranty. They also wouldn’t cover main things, like the washer and dryer, and gas stove or electric stoves.
So, now I'm thinking about just cutting them off and going with another company.
—Social Media Team
Reviewed May 7, 2025
I had called Cinch Home Services on Thursday, and the technician came out on Monday, but it was okay because the weather was warm, so it wasn’t a biggie. It was just the fact that it was late evening on Thursday, and they had reached out the same day and let me know that it wouldn’t be till Monday, so that was fine.
The technician was very professional, and he pretty much did what needed to be done. He figured out what it was and took care of the problem. He said I had 30 days if anything went wrong, I’d just call the warranty people and they would send somebody out, but he pretty much guaranteed me that it shouldn’t be an issue, so I thanked him for that.
Everything was good and perfect. I hadn’t had any problems at all.
Thank you so much for sharing your recent experience with Cinch Home Services. We’re glad to hear that, despite the holiday delay, your issue was handled efficiently and to your satisfaction. We truly appreciate your understanding regarding the timing and are pleased that our technician provided professional and effective service. - Social Media Team
Reviewed May 7, 2025
My home warranty with Cinch Home Services was originally purchased for me by my Realtor when I bought my home. I always receive good customer service. Everyone is very helpful and able to address my concerns.
The technician has always been good. I’ve only had one issue, when my hot water tank went out. No one in the area really knew how to service it, after almost two months without hot water, I found a company myself that could fix it. Cinch refused to pay because I contacted the company without their approval.
Reviewed May 7, 2025
We've had Cinch for almost two years. It's overall easy to submit a claim. But sometimes the options for what you can say about the problem you're having are limited.
When I needed customer service, I found it difficult to get in touch with a person. But the customer service works okay if you just have a general question about how to use Cinch. When I call the customer service number, I wish there was a way I could leave a message or even be put in a queue to wait to talk to a person about a problem that I was having.
We got a new washer that was supposed to be installed, but we didn't realize that our dryer had to be disconnected before they could install. So when they delivered it, they just left it without installing. The delivery people said to call them back to reschedule once the dryer was disconnected.
I tried to call them back, but they said I had to make the appointment through Cinch. Since there wasn't a way for me to contact Cinch, I just submitted a complaint online and somebody eventually contacted me. Besides that, Everyone has been really good.
Lisa, Thank you for your feedback. We're glad submitting claims has been easy and that you've had positive experiences with our technicians. We apologize for the issues with your washer installation and the difficulty reaching support. Your input helps us improve, and we appreciate you sharing it. - Amanda
Reviewed May 7, 2025
The last claim I had with Cinch Home Services was for a washer and dryer. The contractors were out in four days, and then they had to order parts. They came back a week and a half later. They cleaned the part or did something to kind of get it through, so it was working for the time being until they replaced the part before it went out again.
The technician was very friendly. The claim process was very easy. It’s great, especially being a single mom. $200 is easier to come up with than a whole appliance repaired.
Robin, Thank you for sharing your experience with Cinch! We're glad our technicians delivered prompt, effective service for your washer and dryer and that the process was smooth and affordable. We appreciate your kind words and look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed May 7, 2025
We just bought our condo and in the contract, the homeowners gave us a year’s home warranty services with Cinch. Filing a claim is excellent. They’ve dealt with everything from a water heater to a toilet and a handle on the bathtub. The technicians are very personable, they educate you, and they clean up after themselves. It’s been an excellent experience overall.
Maria, We're thrilled to hear how smoothly your claim and service experience with Cinch went. It's great to know our team made a positive impression, from fixing your water heater to the bathtub handle leak. We truly appreciate your kind words about our friendly, knowledgeable technicians and their thorough cleanup. Thank you for sharing! - Brooklyn
Reviewed May 7, 2025
My most recent claim with Cinch was super easy, and it worked great. The contracting company was great, and the technician was super helpful. Cinch was able to send somebody out within a day, and the technician fixed the problem the same day within 20 minutes. Overall, I have been pleased.
Margaret, Thank you for sharing your great experience with Cinch! We're thrilled that everything—from submitting your claim to the prompt arrival of the technician—exceeded your expectations. Providing efficient service and skilled professionals is central to our mission. We're glad your repaired item is working well. We appreciate having you as part of the Cinch family and look forward to supporting your home warranty needs! - Brooklyn
Reviewed May 5, 2025
I had a Cinch home warranty purchased by the seller of a condo that I just purchased. In trying to set up my account, I've spoken to no one that speaks English and no one who can tell me when my plan will be activated in their system. I've been transferred around multiple times. Don't waste your money on Cinch.
Reviewed May 1, 2025
Cinch is broken do not use. I wish there were no stars to select.
Chris, Thank you for bringing your concerns to our attention. We are truly sorry for the inconvenience you've experienced with the claims process and our customer service. Please be assured that this is not the experience we strive to provide. We see that a senior case manager has been assigned to address your concerns, and we look forward to working with you directly to resolve them. - Brooklyn
Reviewed April 30, 2025
I’ve had Cinch for five years, since I bought the house. And recently, I submitted a claim for a washer repair, and the technician came out the next day, which is pretty quick. So, I think they’re a reliable and fast service. But I discontinued it this year because it’s just gotten too expensive.
Sandra - Thank you for taking the time to share your experience with Cinch Home Services. We're glad to hear that, over your five-year journey, you found our service reliable and prompt, especially with your washer repair claim. We understand that budget considerations are important, and we're sorry to hear that the cost became a concern. Nonetheless, your positive feedback about the service itself is greatly appreciated. We hope to have the opportunity to serve you again in the future as your situation allows. Thank you once more for choosing us and for your kind words! - Amanda
Reviewed April 30, 2025
Excellent. It saves me money. I had Cinch when it was HMS a long time ago. So when they switched over, I switched over. The service tech was terrific. The technician is wonderful.
Thank you so much for sharing your positive experience with Cinch Home Services. It's wonderful to hear that our service technicians were prompt and that their work met your expectations. We're especially pleased to learn that you're satisfied enough to recommend our services to others; referrals are truly the highest compliment we can receive. Your continued trust in us for 17 years is greatly appreciated, and we look forward to serving your home warranty needs for many more years to come. - Brooklyn
Reviewed April 30, 2025
I’ve used Cinch twice so far, and one for a water heater claim. Three months ago, it went out. The guy came out after two days from the day I made the claim, replaced the heating elements, and got it repaired. I paid the deductible, and everything else was covered.
So far, the technicians that Cinch had sent out are local and know what they’re doing. I’ll probably keep doing business with them as long as I’m satisfied. I feel like I’m getting what I’m paying for.
Thank you so much for sharing your experience with Cinch Home Services. We're thrilled to hear that you've had a positive journey with us over the past three years and that our team was able to respond quickly when your water heater needed attention. It’s great to know the repair process was smooth and that our local, knowledgeable technicians left a strong impression. - Social Media Team
Reviewed April 30, 2025
We heard about Cinch through one of our friends who had them. We’ve been with Cinch for about a year and a half. We had a claim about our water heater not keeping water hot for very long. We didn't have a good experience with the company that provided the service. The person who came closed out the claim and told us there was nothing wrong with our water heater. The claims process with Cinch was really easy, though. I really appreciated them following up to make sure that the appointment had been scheduled, and following up to ask about the service provided. It would be great if there were more service providers through Cinch, and maybe we could get a second opinion. $200 was a lot to spend for somebody to come in and say there was nothing wrong.
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered regarding the service for your water heater. While we are pleased to hear that the claim registration process was straightforward and our follow-up was satisfactory, we understand the disappointment you experienced with the initial resolution. It is not our intent for any customer to feel unsatisfied with their claim experience, and suggestions like offering second opinions are valuable to improving how we serve our clients. We have located your account, and a resolution specialist will be in touch with you. - Brooklyn
Reviewed April 30, 2025
I’ve been with Cinch for almost five years now, and they have covered the repairs that I’d had done, but there was an instance where they only paid a percentage for my water heater.
Tony, Thank you for your thoughtful feedback. We're glad to hear you'd still recommend us, despite concerns about your water heater coverage and occasional phone communication issues. We understand the importance of clear, reliable service and are always working to improve.
We also appreciate your comments on pricing and coverage. Your trust means a great deal to us, and we're committed to continually enhancing the value we provide. We're grateful to have you as a customer. -Brooklyn
Reviewed April 30, 2025
Our home sellers bought Cinch for us. Filing a claim has been really easy, but scheduling has been difficult because they want us to schedule it with the contractor. A lot of times, I can't do it weekends. It's gonna be on a weekday, so I have to take off work. That's been the only issue really I've had with it. Everything else has been positive.
Kelsi, Thank you for your review and for sharing your experience. We're glad to hear that filing claims has been smooth and the services effective. We understand the inconvenience of weekday appointments and apologize for any communication difficulties. Your feedback is valuable and helps us improve. We truly appreciate you as a customer. - Brooklyn
Reviewed April 30, 2025
We got a one-year warranty when we bought our house, bought by the sellers, and we’ve been with Cinch for about a year and just renewed. Then our air conditioning stopped working, and we tried to start a claim in October. Someone came out but said they couldn’t work on it until it was warmer out. Since then, we’ve been trying repeatedly to set something up this spring. They were supposed to come on a Friday but didn’t call. This is the second company Cinch has sent out, so we still haven’t been able to get it fixed or resolved. It’s not very easy to process a claim because you can't speak to anyone. It's online and doesn’t have all the options you need.
Andrea, We're sorry to hear about the issues you've encountered with your air conditioning claim and the challenges in getting timely assistance. At Cinch, we strive to provide efficient service, and we regret the inconvenience caused by cancellations and communication delays.
Please note that accurate diagnosis and repair of an A/C system require outdoor temperatures to be above 65°F to ensure proper testing.
We appreciate your feedback and are committed to improving. We have located your account and will have a resolution specialist follow up with you.- Brooklyn
Updated review: May 23, 2025
The company reached out, reviewed the case in detail, and provided a partial reimbursement.
Original Review: April 28, 2025
We are very dissatisfied with this service. Our HVAC system replacement claim was denied. Account was in good standing, and we paid every premium on-time for 10 months. I would definitely not recommend the service.
Thank you for reaching out. We have located your account; however, we do not currently show an open claim related to your HVAC system. We understand your concerns and are sorry to hear about your dissatisfaction. To better assist you, we will have a specialist reach out to you directly to review your situation and provide further clarification. - Social Media Team
Reviewed April 26, 2025
Total ripoff and I'm out $125 deductible and $450 in premiums paid up to this point. Do yourself a favor and STAY AWAY.
Richard - We apologize for the inconvenience you've experienced with your A/C claim. It's clear that the service you encountered did not meet our standards or your expectations. We understand having no air conditioning for such an extended period can be very uncomfortable, especially given the temperatures. While it's surprising to hear that the claim buyout wasn't offered, we would appreciate the opportunity to directly address your concerns and find a resolution. Please respond privately with your account details, and we will have a team member reach out to assist you further. Thank you for bringing this to our attention.
Reviewed April 24, 2025
I highly recommend that you don't waste your hard-earned money on this Home Warranty company! The customer service is horrible. I signed up for this warranty in Sam's club a year ago and it has been nothing but issues and lies. The service repair was for my Kenmore washer which was making an awful noise. They sent two service providers out ended saying I they needed to repair the transmission which involved several parts being order and repaired a gear case was one of the parts. This was all done in Feb 2025 on April 8, 2025, my Kenmore washer started back making the same awful noise again. I call Cinch Home Warranty because it still with the 180 days my contact states they send the same service provider out and the service guy states the gear case is bad and the problem. I'm thinking sir you just did a transmission repair on my washer which included you installing a new gear case part that's what you wrote on my receipt. I did not hear anything from the Cinch for several days, I finally receive an email stating they are not going cover the repair due to it being damaged by overloading. The washer was fixed by your provider less than a 180 days ago one of the same parts which the repaired and they're refusing to stand by their agreement and work.
Thank you for reaching out and sharing your experience with us. We truly regret to hear about the frustration you've encountered, and we understand how disappointing this situation must be—especially after placing your trust in us to help protect your home appliances.
We take concerns like yours very seriously, and we want to make this right. A member of our team will be reaching out to you directly to discuss the details of your case.- Social Media Team
Reviewed April 20, 2025
Having the Cinch warranty is worth the peace of mind. We got a pamphlet from our Realtor, we went online, signed up, and it was paid for during closing. As soon as we moved in, we couldn't stop the water from running out of the refrigerator and a gentleman came out and fixed it, so we were glad we had Cinch.
Suzanne, Thank you for taking the time to share your positive experience with Cinch Home Services. We appreciate your detailed feedback about the ease of setting up your account and the promptness with which your refrigerator issue was resolved. We look forward to the opportunity to continue providing reliable coverage and support whenever you need it. We're honored to service your home protection needs! Sincerely, Dena
Reviewed April 19, 2025
Cinch has sent people out to fix a couple of things for us and it's always been fine, always gone smoothly. We just had a running toilet, and a couple of other things that a plumber had to come out, it all went well and he was great.
Kevin, We're delighted to hear about your seamless experiences with Cinch Home Services, and that our plumbers were able to address your needs promptly and efficiently. We're committed to maintaining this level of service for you anytime it's required. Thank you for trusting us to protect your home, and for continuing your warranty coverage with us. Sincerely, Dena
Reviewed April 19, 2025
It's pretty straightforward to file a claim or get in touch with Cinch. They haven't ignored me yet, so that's a plus. Submitting a claim is very easy. You have an app you can go in to and answer the questions. You then get a call.So far, we've had favorable dealings with Cinch. Their coverage is fair.
When my hot water heater in the basement was leaking and started soaking my carpeting downstairs, we called Cinch and they had a guy out the next day. He was awesome. He figured out what was going on. He had to replace the water heater and that job he did was beautiful. He went above and beyond and I will never have that issue again where it's soaking my carpeting.
Nancy, Thank you for sharing your feedback! We're thrilled to hear that your experience with our claims process and service exceeded expectations. It's great to know that you found the app efficient, and enjoyed professional and thorough service from the contractor. We truly value your satisfaction and are eager to assist you any time you need help. Thank you for choosing Cinch, and we look forward to continuing to service your home warranty needs for many years to come! Sincerely, Dena
Reviewed April 18, 2025
I had a garbage disposal rot out was leaking all over the bottom of my cabinet. Got the floor, wet and called cinch they had property restores. Call me back the next day and that was the last I ever heard of property restores. They wouldn't answer my calls. I called cinch the representative that I finally got through to after 20 minutes of automated machinery couldn't get through either the same thing happened. It rang three times and hung up so he said they would put me on emergency dispatch. They called me once never heard from them again when I finally got through to cinch again they told me to have somebody local come and do it. They reimbursed me my $200 co-pay after the job was complete. I called them. They said the bill had to be emailed. You can't send it to them in the mail. You can't do anything over the phone so the company that did it for me emailed the bill to them. I've been waiting over a month now for my reimbursement now they're saying that I have to fill out this form. There's so many stupid questions on it so much nonsense I mean they got the bill from the company that the work was completed. I signed the bill before they emailed it. It's for like $600 and now they don't wanna pay you gotta fill this out. You gotta fill that out. You know we live in a country where we gotta put push one for English, but then when we get through, we get somebody that doesn't even hardly speaking English. We can't even understand the last two times that I had something done with them. It actually took them a while big problem. I think anybody that goes with Cinch Home Warrenty Customer Service join the club with me must have a screw loose for going with cinch never I would please advise anybody reading this review. Take my word go somewhere else nothing but a bunch of runaround. I'm lucky. I guess I got my $200 co-pay back. They don't offer any kind of help. I told him I'm I never use computer. I don't understand all this stuff they won't even offer to help me figure it out never how to use a computer in my life so I guess I shouldn't have told him that because now they have a reason to say that well you can't fill it out we can't pay you anybody out there reading it. Yes, I am angry, but I am aware of what I'm saying through my anger is please do yourself a favor get somebody else but cinch so hopefully this will get on their review. I'm sure they'll probably block it but just in case it gets there take my word for it
David - We're truly sorry to hear about the difficulties you've faced with your garbage disposal claim and the delay in receiving reimbursement. It must have been incredibly frustrating to deal with so many obstacles. It is concerning to hear about the challenges in managing this without readily available technological guidance. Our goal is always to make the claim and reimbursement process as straightforward as possible, and certainly, these long response times and lack of clarity have proven inadvisable here. We were unable to locate your account with the information provided in your review. Please send us a private response with your contract details so we can locate your account and reach out personally to help. Sincerely, Amanda
Reviewed April 18, 2025
Had a 4 year old gas cooktop with a broken knob and and a bad igniter on one burner. Cooktop is $1300+$400 installation to replace. After five cancelled appointments a week apart where you have to wait at home from 8AM to 5PM for the repairman, and more than eight weeks after I first called I am offered a cheap replacement cooktop that only comes in one color which does not match all the other appliances in the kitchen. Or, I could accept a payment of $667, less than half the cost of a new cooktop. I tried calling customer service but got a non-English speaker each time I called so got no where. Cinch used to be very good to deal with and fair. That is absolutely no longer the case. I do not recommend Cinch for any warranty coverage. They are patently no longer willing to honor their contracts fairly and efficiently. Buyer beware!
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered with your cooktop claim—it’s clear that the service you received did not meet your expectations, or our standards, and we sincerely apologize for the inconvenience this caused. We would like to take another look at your claim. Please send us your contact information to erelations@cinchhs.com. We will have a specialist reach out to assist. - Social media Team
Reviewed April 18, 2025
I heard about Cinch from a Realtor friend, and they said that they don’t sell a new home without it. So, it seemed like a wise investment, and it has proven to be that way. I’ve had them for either two or three years, and I had a bunch of claims my first time. So, they actually canceled one of the two properties that I own, and I had to go to AHS. But I understand. It’s a business. But I will always have a home warranty because it just puts a safety net against unanticipated or even anticipated home expenses.
And submitting a claim with Cinch online was easy. And a lot of times, you can find what you’re looking for in the drop-down. A lot of times, you can’t. But it’s not a complicated process. And you usually get somebody pretty quick. It’s just that the communication could be a little better throughout that process. It’s really hard to get a human being at Cinch to answer questions.
I had a recent claim with a dishwasher that went out, and the contractor was cool. He was professional, showed up on time, and knew his stuff. So, he was good. And then he documented all the things that he could find and went looking for the parts. But he knew that because it was so old, he couldn’t find them. So, I was given a more than fair settlement for the dishwasher.
So, Cinch service is just very convenient. It’s thorough, and there’s not a whole lot of stuff they don’t cover, which I like. But once you start a claim, it goes into a bit of a black hole, and it's tough to track people down. Usually, the person will come out within a day or two, but every now and then, you find somebody who obviously isn't located in the area. Like this last claim took 10 days to get somebody out because they obviously didn't want to send somebody for one day. They probably wanted to have seven or eight appointments lined up. So, I usually like the fact that they come in a day or two. This one took a week and a half. But other than that, everything was good.
Thank you so much for your detailed and thoughtful review. We’re thrilled to hear that you’ve found real value in your Cinch Home Services plan over the past three years—it means a lot to us to know that our coverage and claims process have brought you peace of mind and protection for both of your homes.
That said, we truly appreciate your honest feedback about communication. You're absolutely right that staying in the loop after submitting a claim is important, and we recognize there's room for improvement when it comes to reaching a representative and receiving timely updates. Your input helps us focus our efforts where they matter most, and we’re actively working to streamline those aspects of the process. - Social Media Team
Reviewed April 17, 2025
I had a home warranty with another company before that Cinch took over. And I’ve been with Cinch for maybe three years now. The experience of submitting a claim depends on the time of day and getting someone to answer the phone. And then they would give me the name of the company that was assigned to the claim, and the phone number. And their contractors have done pretty well.
So, Cinch is not a bad company, but they need to improve their customer service, especially their communication. Because some of the operators that you get on the phone don’t speak English very well, and it’s hard to communicate with them. They also need to be able to communicate with the customer and stay in contact with them. Eventually, I did get emails when the person was coming, but that was a week later, before they got here. So, their communication needs to be much better than what it is.
As a matter of fact, I need to call them now regarding the service that I just had because I’m not sure why I was paying such a large fee to the service company when I paid Cinch also. So, somebody owes me a refund. Their service fee has also gone up over the years, and I think it should be lowered because I’m paying them, and then I’m turning around and paying the service company, too.
Thank you for taking the time to share your experience with Cinch Home Services. We truly appreciate your loyalty over the past few years and are glad to hear that you've generally found the contractors to be capable and the work satisfactory.
That said, we're very sorry to hear about the challenges you’ve experienced with our customer service and communication. Your feedback regarding language barriers, delays in updates, and inconsistent call experiences is concerning and not reflective of the level of service we strive to provide. We understand how frustrating it must be to deal with unclear communication, especially during a home issue. We're actively working to improve our communication systems and service processes to better serve customers like you. Your input is incredibly helpful in highlighting areas where we need to do better—particularly in keeping customers informed and making interactions smoother and more transparent. We have located your account and will have a specialist follow up. - Social Media Team
Reviewed April 17, 2025
I’ve had Cinch Home Warranty for a very long time, ever since I purchased the home. It’s rolled over several times with different companies, and it used to be HMS. Back then, it was so easy to submit a claim, but with Cinch, it’s very, very difficult. I’m really not happy with them because the price has gone up and there are so many things it doesn’t cover now. Maybe less than five years ago, all of a sudden the prices and the deductible went up. It’s $150 now, I believe, where it used to be only $75 for a long period, so it’s doubled. They even charge you an extra $15 to cover the increased price of gas.
Submitting a claim online is tough, and even when you call, it’s very tough because not everything falls into the category you think it’s going to. One of my last claims had to do with my refrigerator because the water line had broken. I didn’t know if that was for a plumber or an appliance person. I explained to them what it was and they agreed that it was definitely a plumbing issue. The plumber came and said he fixed it, but a week and a half later, it started leaking again all over the place. I called the same plumber back and he cleaned the line out, saying there was a blockage. He said he did his best, but if it leaks again, then it’s an appliance issue. If I had just gone with appliance from the start, I would not have wasted another deductible to diagnose the problem.
It started out as a plumbing issue, but it didn’t get fixed, so then it had to be an appliance issue. You really need to speak to somebody, but they don't make it easy. I called back so many different times to try to hit different prompts just to see if I could speak to someone, but I can’t get a hold of anybody. It’s ridiculous and I do not like it at all. Just being able to talk to someone about filing a claim would really help.
In the past, before it was Cinch, we had some claims filed and it was very fair. We had our pool pump and HVAC replaced, and those were expensive, but that was not Cinch. They just make it so difficult now.
Patty - We value your candid feedback about your experience. We take customer feedback seriously and work daily to make improvements to customer experience. We're glad to hear that overall you've had positive experiences. - Cinch Social Media Team
Reviewed April 17, 2025
Cinch is very convenient and economically efficient when it comes to fixing something around the home. We have been their customer for around two to three years. We heard about them through Sears since we have warranties on our washer and dryer.
We said yes after they inquired if we were interested in the home services. For us, it was just a cheaper way to get things fixed versus trying to pay $300 to $400 for someone to even try to do something.
Submitting a claim online for our garbage disposal wasn’t hard at all. It’s very self-sufficient since you can just read and follow the instructions. My husband was home when their technician came. He was very friendly and knowledgeable, and he did the job quickly. He wasn’t there all day.
Thank you so much for taking the time to share your experience! We're so glad to hear that you found our service convenient, cost-effective, and easy to use—especially when it came to handling your garbage disposal issue. It’s great to know our technician made a positive impression and got the job done efficiently. We truly appreciate your recommendation and are happy to have earned your trust. - Social Media Team
Reviewed April 17, 2025
Cinch Home Services was something our Realtor set up in lieu of a final inspection on a property we were gonna buy. We bought the house and got a one-year contract with Cinch. We still have about six months to go and coverage seems to be good. I've had work done on the AC, a couple of things on plumbing, and on the gas stove. I could use more information on what exactly was covered and what wasn't, though. Sometimes the contractor will be out here and say, “We can do this but we can't do these other things because they're not covered by the warranty.” The Realtors bought it and they had that information.
Usually, I’ll call the retailer I bought the appliance from, then I try to get service from them, but since we didn't buy the appliances as they came with the house, I go on the Cinch website to put in the service request. It says “File service request,” so I hit that. They take care of everything after that. It's a whole lot more convenient than me trying to go through Angie's List or other recommendation sites. They arrange the repair people and so far, all of the subcontractors that come out and do the work have been really good. Recently, we had really low water pressure in one of the bathrooms. There were a couple of valves that regulated the flow. One of them was broken, and the other one, the tech who came said it was so old and maxed out. He also said if this were his house, he would have replaced it, so I did. The service was reasonable. Overall, Cinch saves me a lot of trouble.
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you've had a positive experience with Cinch and that our service technicians have been able to resolve your home issues efficiently. It's great to know that the convenience and ease of submitting claims through our website has been a highlight for you. We also really appreciate your honest feedback regarding coverage clarity. We’re always working to improve, and your input helps us enhance the experience for all customers. - Social Media Team
Reviewed April 17, 2025
When they do repairs, they take care of everything, but the response time is too slow. The technicians usually arrive after about seven days and don’t fix the issue right away. Then it can take another seven days or sometimes more than a month while they wait for parts. The wait time is very long, and that definitely needs to be improved.
I’ve been with Cinch for more than five years, and the experience has been good. They have good coverage and cover pretty much everything. The downside is that the deductible has gone up a lot. When I started, it was $65, and now it’s over $200. The response time is also getting longer and longer.
Thank you for being a valued Cinch customer for over five years—we truly appreciate your continued trust and loyalty. We're glad to hear you've found our service quality and coverage range to be reliable over the years.
We understand your concerns regarding the increased deductible and the delays in technician scheduling and part availability. Your feedback is important, and we’re actively working to improve response times and enhance the overall customer experience. - Social Media Team
Reviewed April 17, 2025
Cinch is easy to work with and it’s all been good. Our dishwasher went out, we had a dishwasher tech come out, said it was a plumbing problem. A plumber came out, said the problem was with the dishwasher, sent his findings back to Cinch, and Cinch determined they would replace our dishwasher. The claim submission was very easy, the customer service people were helpful, and the technicians were good. I'm a real estate agent and I recommend Cinch to my clients when they purchase a home.
Philip, Thank you for trusting us with your home warranty needs, and for choosing Cinch after your years of recommending us as a real estate agent. We're thrilled to hear that our user-friendly system made submitting a claim a breeze for you. We understand coordinating multiple service visits can be an inconvenience, so we're glad we could replace and resolve the dishwasher situation, ensuring timely communication and quality service via our trusted contractors. We're pleased to have met your expectations, would love to continue serving you down the road, and are so thankful for your recommendation and rate of our service. Thank you for sharing your positive experience! Sincerely, Dena
Reviewed April 17, 2025
My mom started Cinch for the property that we have in Bowie, Maryland. We've had a great experience. And I took it over when she passed last year. The price is feasible for me and I was surprised at the amount of things that are covered under the warranty. Their online tools are easy to use.
Submitting a claim was straightforward. We had to do one last month due to a plumbing issue in our upstairs bathroom. It was really easy to submit the claim online. They gave me the contractor's business name and their contact phone number, and acknowledged that they received the claim and that the contractor would contact me within 24 business hours.
The contractor came out during the window of time that they said, which is great, because sometimes that doesn't always happen. They explained to us what was going on and were able to resolve the problem in 10 minutes.
I'm recommending Cinch and I’ve been sharing my experience. Aside from the straightforwardness and timeliness, there was clear communication. They called me to make sure that the contractor had reached out and made an appointment, which is good.
Mallori, Thank you so much for sharing your fantastic experience with us! We're delighted to hear about the smooth and efficient claims process, and it's wonderful to know that the plumbing issue was resolved quickly and effectively. We're also glad to hear positive feedback about the contractors and our representatives! Sincerely, Dena
Reviewed April 16, 2025
A friend had Cinch back when it was still Total Protect, and I was with American Home Shield back then. They came out at least six times to work on my washer and dryer, and the issues were not resolved. I got so frustrated that when my friend told me about Cinch, I decided to switch and see if they were any better.
When my washing machine finally went kaput, Cinch sent someone out. They replaced the washer and did exactly what they said they would do. I’ve never had any issues with them, no back and forth. That’s why I stayed with Cinch.
What I like most is the promptness of the communication and being able to be in contact with them every step of the way, from start to finish. I also like the professionalism of the people they choose to come out and service. What could be improved is the fee we have to pay when the contractors come out.
I feel like if we were loyal customers for four or five years, the fee could be a little lower. I understand the standard for everybody, but for people who have been with the warranty for a while and are loyal, maybe there could be a program where the deductible wouldn’t be as high, like a loyalty program.
I usually call to submit a claim. I go through the automated system, and it routes me to a person, which makes me feel more comfortable. On my last service call, I spoke directly with someone. I get detailed information before the contractor comes out, and when they’re on the way, they call ahead and let me know who’s coming. I also receive that information by text and email.
The contractors have been excellent. On my first issue, Sears came out, and the technician and I didn’t see eye to eye. After I called the warranty back, they sent someone else out. It only took two days. The next contractor was very professional and took care of the problem.
The technician made a video explaining everything from start to finish, and that’s where the issue came up. I told him I don’t work on this kind of equipment and wouldn’t know what he was talking about. He seemed to have an attitude.
That said, another Sears technician who came out for a similar issue with the same piece of equipment was very professional, and that changed my view of Sears a bit. The reason I had to call in the first place was because I was being serviced through Peachtree Air.
What I liked was the communication—him leaving, getting what was needed, coming back, and fixing the problem the same day. Everything was resolved within about an hour, and that was excellent.
Winsonikkia, Thank you for sharing your positive experience with Cinch Home Services! We are delighted to hear that our communication and commitment to addressing your concerns, including the replacement of your washing machine, met your expectations. While your encounter with a contractor wasn't ideal, we're pleased to know the issue was resolved promptly by sending another professional. Thank you for trusting Cinch Home Services, and we look forward to continuing to support your home repair needs. Sincerely, Dena
Reviewed April 16, 2025
I’ve had Cinch for about two years. I recently submitted a claim online and the process was easy. The technician was fine and everything has been working good since the repair.
Daniel - Thank you for sharing your experience with us. We're pleased to hear that the claim process and repair service met your expectations and provided comfort in handling the issue professionally. We understand your concerns about the cost and are continuously working to make our pricing more competitive. Your feedback is invaluable in helping us improve our service and pricing strategies. Thank you for putting your trust in us, and we're glad to have alleviated some of the repair burdens. If you have any other questions or suggestions, we'd love to hear from you. Just send us a private message and we'll reach out. - Cinch Social Media Team
Reviewed April 15, 2025
Submitting a claim is easy, which is nice. But it was not clear what the deductible would be until I got to the very end. It would be helpful to know that further along when you’re opening a ticket. Then I only got a text message with the name and phone number of the contractor.
I’ve had two interactions with the contractors. The first one was an HVAC company and they were great. They very friendly and responsive. If I had a question, they called me right back. The other one was appliance repair and they were a little slower to call back.
They came out to fix my stovetop yesterday. When they arrived, the part that they were trying to install was already broken so they had to go through another process, get another part, and make another appointment. I don’t know that that’s necessarily their fault, but it’s more time.
We also had a claim for our heat pump. We realized when we moved in that it was running nonstop. We actually ended up with not only heat pump running constantly with no hot air so it’s cold. Because it was running nonstop, we ended up with wet carpet in our basement next to the utility room because of that constant running. There was a wiring connectivity issue with the thermostat that they fixed. It’s been great since.
Overall, Cinch is easy to use and they’re very responsive. They are quick to get someone scheduled or assigned to the tickets.
Jessica, Thank you for sharing your positive experience with Cinch Home Services. We're pleased to know that the process of submitting a claim has been user-friendly and that you've found our service team responsive, especially during your interactions with the HVAC company. We regret the inconvenience caused with the defective stovetop part, and we assure you that we're committed to getting this resolved swiftly. Thank you for recommending us to others; we're glad to be a supportive partner in your home maintenance journey. Sincerely, Dena
Reviewed April 15, 2025
Once you actually get a person on the telephone, the service is great, but before then, it’s kind of frustrating. It’s difficult to negotiate the website and the internet chat box, but once somebody finally gets your message, they’re very responsive, polite, and reasonable. I’ve had Cinch Home Services for 20 years because I think it’s a good precaution, I’ve had a very positive experience.
My most recent claim was for my Sub-Zero refrigerator because the freezer froze shut and there was a problem with the icemaker. It started out as a big waste because the contractor they sent was not authorized to repair a Sub-Zero. However, I finally got Cinch on the phone and they backed out the deductible for me. They told me to engage my own contractor, which I did, and they paid the claim on a timely basis.
Thank you so much for being a loyal customer for over 20 years—we truly appreciate your continued trust in Cinch Home Services! We're glad to hear that your phone interactions have been excellent and that we were ultimately able to resolve your freezer issue in a fair and timely manner. Thank you again for your recommendation and for highlighting both the positives and areas where we can do better. - Social Media Team
Reviewed April 15, 2025
Cinch is reliable, efficient and I've been happy with them. The service is expensive, but when I need it, it’s there for me. The lock on the oven needed to be replaced, I called them up, and they took care of everything for me. The technician was excellent. I’ve told my friends that it’s a great thing to have.
Clyde, Thanks so much for the great review! We're glad your oven issue was resolved smoothly and that our team—and the contractor—made it a seamless experience. We truly appreciate your trust and your recommendation. It means a lot to know you see the value in our service. - Brooklyn, Social Media Team
Reviewed April 15, 2025
It started off a little rocky with Cinch, but it did improve, and we had great service on the last call we had. Customer service was attentive and did a great job following up. We had a problem when we had a dishwasher that needed repair. The service provider ordered a part, but it was on backorder and it took a couple months to come in, which was unusual. When it came it, he replaced the part, but it didn't fix the problem, so Cinch decided to replace the dishwasher. We don't like their claim service, and getting through their phone system to talk to a person is very difficult and frustrating. But when we got through the claims department when we were trying to follow up and get answers about the dishwasher, they were always very polite and professional, and helped us resolve the whole issue. So, Cinch does a decent job.
Gregory, Thanks for your thoughtful review. We're glad our team was ultimately able to resolve your dishwasher issue and that you found our customer service attentive. We’re sorry for the delays and the challenges reaching support—your feedback on communication and the claims process is appreciated and will help us improve. We appreciate your patience and for giving us a chance to make this right. - Brooklyn, Social Media Team
Reviewed April 11, 2025
Cinch should improve communication. Maybe have two people assigned as concierge in case one person is out. I knew she was sick for a week when we first started talking, but I didn’t get any message saying she was out. There was no other number besides the general number for Cinch.
Reuben, Thank you for taking the time to share your experience and for your honest feedback. While we’re glad to hear that your dishwasher issue was ultimately resolved and that you received your reimbursement, we truly regret the communication challenges and scheduling frustrations you encountered along the way.
We understand how important timely responses and clear communication are—especially when dealing with home repairs—and we're very sorry that your assigned concierge was not responsive. That’s not the level of service we strive to provide. Your feedback about needing multiple points of contact and more consistent follow-through is extremely valuable, and we’re actively working to improve these aspects of our process.
We appreciate your patience and your 4-star rating despite the bumps along the way. Your input helps us get better, and we hope to continue earning your trust with every service experience moving forward.
Sincerely,Angela, Customer Relations
Reviewed April 11, 2025
On my recent claim with Cinch, my tenant said that the technician’s visit went very well. I have never had a problem with them at all, and I would recommend them.
Rosie, We’re thrilled to hear that both you and your tenant had a smooth experience—from the claims process to the technician’s service.
It means a lot to know that we’ve earned your loyalty through consistent and reliable support. We’re committed to maintaining that level of service and being here whenever you need us.
Thank you for taking the time to share your experience!
Sincerely, Angela
Reviewed April 10, 2025
When I bought my house, I got an email about Cinch and I decided to go with them. I have used them three times already. I used it for my garage door, which was nothing major. Then, I also used them for my dishwasher where the wiring was messed up, so they fixed that.
My last claim was on my washing machine and the guy that came out and fixed it was good. He knew exactly what was wrong, and he ordered the parts. A week and a half later, he got all the parts and everything was good. The only thing was, it took about two weeks before somebody got out. Still, overall, the experience is good, the price is not bad, and I have told a couple of my family members about them already.
Kenneth, We’re glad to hear that each of your repair experiences—from your dishwasher to your garage door and washing machine—were resolved successfully and professionally.
We appreciate your patience with the scheduling time and truly understand how valuable quick service is, especially given your background in the body shop industry. It’s great to know that once on-site, the technician delivered efficient and effective service. We're grateful to have earned your trust, and we look forward to continuing to support your home whenever you need us!
Sincerely,Angela, Customer Relations
Reviewed April 10, 2025
The technician that was sent by Cinch was very professional, courteous, and efficient. He was able to get my garbage disposal unstuck and was in and out quickly. Everything worked as planned.
Joseph, We’re glad to hear that your recent claim for the garbage disposal was handled smoothly and that our technician left such a positive impression with their professionalism and efficiency.
We understand the hesitation around service costs, but we’re happy to know the issue was resolved quickly and effectively—especially after some time away from home. It’s always great to hear when everything gets back to normal without any added stress!
Thank you for taking the time to share your experience!
Sincerely,Angela, Customer Relations
Reviewed April 10, 2025
I like that Cinch has started a program where you’re assigned one contact person, so you actually know who to call, and it’s the same person every time. They have a website where you log in to submit a claim and enter the details of the appliance or system. Within a day or two, you get a provider assigned. The technicians they send out are all fine and are from local companies.
Kara, We're glad to hear that the claims process has been smooth for you and that our website made things easy to navigate. Providing that consistency and familiarity is something we're excited about too, and your feedback encourages us as we continue to develop and refine the program. We’re always looking for ways to improve, and your insight helps us do just that. We look forward to being there for you again when you need us! -Angela, Customer Relations
Reviewed April 10, 2025
The technician sent out by Cinch was amazing. We had water leaking on our shower faucet, and he was able to fix it the same day they came in. Everything went well, so it’s good.
Amanda, Thank you so much for your glowing review! We're thrilled to hear that your shower faucet issue was resolved quickly and professionally — same-day service is always a win! It's great to know the technician delivered top-notch work and made the process smooth for you.
We truly appreciate your kind words and your confidence in our services. We're here whenever you need us!
-Angela, Customer Relations
Reviewed April 10, 2025
I’ve been with Cinch for about five months. Recently, I submitted a service request online and the process took about 24 hours, and the contractor came up after the day I requested someone to come out. He was here for about an hour and a half, fixed everything that needed to be fixed, and everything was restored back to normal. Everything has been working fine since, and it’s been about three weeks with no further issues.
I’ve had a good experience and would recommend using Cinch. Ideally, I’d like them to offer same-day service, like having someone come out the same day would be my only critique of the process.
Mark, Thank you so much for this detailed and thoughtful review! We're thrilled to hear that your experience with Cinch has lived up to the expectations set by your realtor’s recommendation — that kind of trust means a lot to us.
It’s great to know the service process was smooth, timely, and effective, and we're glad your issue was resolved so efficiently. We also truly appreciate your feedback regarding same-day service — that’s valuable insight, and it’s something we’re actively exploring to enhance our responsiveness even further.
Thanks again for your kind words, your trust, and for choosing Cinch. We’re here whenever you need us!
-Angela, Customer Relations
Reviewed April 10, 2025
Cinch came with my home when I purchased it, and our experience has been good, especially with my last claim about my furnace that was not working properly. They ended up replacing my whole furnace. The techs have been nice and helpful too. Overall, it has been awesome, and I have reconsidered renewing my policy with them.
Lisa, Thank you for taking the time to share your experience! We’re so glad to hear that your year with Cinch has been a positive one — especially with something as important as your furnace. It's great to know our team was able to take care of the issue and that the technicians left a good impression.
We truly appreciate your trust in us, and we're excited to hear you're considering renewing your policy. We're here to make homeownership a little easier, and it's wonderful to know we're hitting the mark.
We’re glad to have you part of the Cinch family!
-Angela, Customer Relations
Reviewed April 10, 2025
Our experience with Cinch has been good. We have had them since my old house, so we have been with them for eight years now. Filing for a claim is fairly easy, and everything’s done online and the procedure is self-explanatory. They called us to schedule an appointment within 24 hours and then they came out a couple of days later. So, that was good. I’d recommend them.
Eric, We’re thrilled to hear that you’ve had a smooth experience filing claims online and that our team was able to respond quickly to your most recent service request. Your continued trust—from your old home to now—truly means a lot to us.
We also appreciate your honest feedback on cost, and we’ll be sure to keep that in mind as we work to continue improving the value we offer. It’s great to know that the ease of our online system has stood out to you, and we’re so glad to hear you’d recommend us.
Sincerely,Angela, Customer Relations
Reviewed April 10, 2025
My refrigerator quit working, so I had to submit a claim with Cinch Home Services. The technician who came out was amazing, absolutely friendly as could be. I can’t say enough good things about him. The overall quality of the service he provided was great.
The claims experience, though, was horrible. Number one, there were no clearly defined expectations on my part for what I should expect with the process. Number two, I was without a refrigerator for about three weeks. From the time I submitted the claim until I actually got my refrigerator back was about two weeks, but it was a very arduous process. I understand that things take time, but when it’s something critical like a refrigerator, the process should go a lot smoother and be a lot quicker.
Brian, Thank you for taking the time to share your experience with us. While we’re truly glad to hear that the technician provided outstanding service and handled everything — including your energetic pups — with professionalism and care, we’re very sorry to hear that the overall claims process fell short of your expectations.
We understand how essential a working refrigerator is, and we recognize how frustrating and disruptive it must have been to go without one for an extended period. Your feedback about the delays and lack of clear communication is incredibly important to us, and we take it seriously.
Please know that we’re actively working on improving our communication and timelines, especially in urgent situations involving critical household systems and appliances. We’re committed to ensuring our customers not only receive excellent technical service, but also feel supported and informed every step of the way.
We appreciate your honest feedback — it helps us improve. If there’s anything further we can do to make things right, please don’t hesitate to reach out directly.
-Angela, Customer Relations
Reviewed April 10, 2025
They had to order parts to fix it.
I haven't had any bad experiences and I was happy with the service I received from Cinch.
Mytera, We're so glad to hear that your water heater and pipe issue was resolved quickly and efficiently. It's great to know that the technician's work met your expectations and that the process felt smooth from start to finish. Your satisfaction means a lot to us, and we look forward to being there for you again when you need us! Sincerely, Angela
Reviewed April 10, 2025
Cinch Home Services provides good insurance coverage and prompt response. We are satisfied with their excellent customer service. The representatives have been nice and are very supportive. The contractors are also good. The last claim I had was a water leak. They quickly pointed to the issue.
Ibraheem, We’re honored to have earned your trust over the years, and we’re so glad to hear that your recent experience—especially with the water leak—was handled quickly and effectively.
Our team works hard to provide responsive, professional service, and it means a lot to know it’s making a difference. We truly appreciate your recommendation and look forward to continuing to support your home for many more years to come.
Sincerely, Angela, Customer Relations
Reviewed April 9, 2025
I was paying $1,000 a year for my last warranty, and when it went up unexpectedly from $45 to $100 a month, I was just burnt out. A friend of mine told me that Sam’s Club was affiliated with a warranty coverage, and since my last one was horrible, I decided to try Cinch Home Services.
Cinch has been good. I’ve had two claims so far, one for the refrigerator and then one for a microwave. I submitted the claim online and they called me back the very next day. The response time and the customer service were just excellent. They came out fast, and the technician was great and professional. They really took care of business. They pulled the unit out, put down blankets, and put the new one in. I couldn't have done that myself.
It was fantastic, and I’ve recommended you guys to about 15 people already. Their products are great, the price is great, and everything is fast. Everybody should call Cinch, it’s the way to go.
Kenneth, Thank you for the amazing 5-star review! We’re so glad to hear that switching to Cinch has been a smooth, positive experience—from hassle-free online claims to professional, efficient repairs. It’s great to know our service helped restore your confidence in warranties.
We truly appreciate your recommendations and are proud to provide the value and support you deserve. Thanks for choosing Cinch! - Brooklyn, Social Media Team
Reviewed April 9, 2025
When I bought my house, the previous owner was already affiliated with Cinch, so I continued. I have submitted three claims and the people take a longer time come out than I expected. The last time I sent a claim was for my HVAC and we were right in the period where it was so cold. They took three or four days to come out, so the reaction time was slow. Nevertheless, all the techs who came over to attend to our situations have all been brilliant. Overall, it’s a good experience.
Alois, Thank you for the 5-star review! We’re glad to hear your overall experience has been positive and that our technicians have delivered great service. We appreciate your feedback on response times and understand how important speed is—especially in extreme weather. We're always working to improve. Thanks again for being with us! - Brooklyn, Social Media Team
Reviewed April 9, 2025
The biggest thing with Cinch is that they’re really quick with the service. I'm not waiting around, I don’t think I’ve ever even waited two weeks for problems to be resolved. It’s been quite a few years since I first joined, and I think they were actually referred to me by a family member. It’s been really good so far.
Submitting a claim has been very easy. We would just go on the app and put the issue in, and I don’t think there’s ever been a time where I did not hear from someone the same day. Customer service has been really helpful, really friendly, and really efficient. I’ve never had any issues with anyone.
The technicians have been good, too. One time I called in because there was an issue where I didn't like something about the contractor, and they were very willing to just send me another tech, which was really good.
Chenea, Thanks so much for the 5-star review! We’re glad the app makes submitting claims easy and that our team has been quick and helpful. It’s great to hear we could quickly resolve your technician concern—that’s the service we aim for. We appreciate your recommendation and are always here when you need us! - Brooklyn, Social Media Team
Reviewed April 9, 2025
I had an issue with the heater. The tech came in and he was a musician like me so we talked a lot. Then he had to order a part so it took one day to wait. But other than that, everything was wonderful.
But I hope they don’t go up no more on the pre-pay. Mine went up from 100 to 200 instead of from 100 to 125. They said 100 one time, and then this year it’s 200. If I got to spend 300, I’ll go buy the part myself.
Arnold, Thank you for the 5-star review! We're glad to hear your heater repair went smoothly and that you had a great connection with the technician—that's always a bonus! We appreciate your feedback on pricing and understand your concerns about the service fee increase. Your input is valuable, and we’ll be sure to share it with our team.
We're happy to know the process was efficient and that you'd continue with us based on that experience. Thanks again for your thoughtful review! -Brooklyn, Social Media Team
Reviewed April 9, 2025
It seemed like a good idea to get Cinch when my friend told me about it. I had an electrical problem where one of the fuses went out and affected half of the basement. They came in, found the problem and fixed the fuse. He also fixed a couple of the light bulb switches. He explained everything to me. When I submit a claim, they send a text saying I have to fill out what's wrong. The thing about the text part is you can’t put down exactly what's wrong ‘cause they already have stuff that's on there. If you need to add on something, you need to talk to somebody to put it in the right way so that it doesn’t look like two different things and charge you for both. I didn't like that they raised the premium, either. But the service is good and they get you the right people.
Willie, Thank you for the great review and for recommending Cinch! We’re happy to hear the contractors have been efficient and professional in resolving your electrical issues. We also appreciate your feedback on the claims process. We understand that the text-based submission can sometimes be limiting, and we're working on improving this to better capture issues and prevent complications like billing errors. Thanks again for your valuable input, and we’re committed to making the experience even better moving forward! - Brooklyn, Social Media Team
Reviewed April 9, 2025
I had a problem with my dishwasher, logged into my portal and set up a request there. Cinch assigned it to a local vendor, who reached out to me to schedule, came out and did the repair, so that went well. But the customer experience via their phone is not so good. Whenever I've had to call them, their phone tree is pretty difficult to get through and reach an agent. Once I get an agent, they generally do basic tasks and read off their screens. I'm going through a warranty repair for my AC right now and it’s been difficult to get advanced information off of them that I can't get myself.
We also appreciate your honesty about phone support. As technology continues to evolve, we’re actively working to improve that part of the experience as well, so it feels just as seamless and efficient as our digital tools. Your input helps guide those improvements. - Brooklyn, Social Media Team
Reviewed April 9, 2025
The sense of urgency just wasn't there at first with Cinch, and I had to explain to the representatives that if I have a sump pump leak, I really can’t wait a week for an appointment. Once I told them that, they actually found me someone else who could come out the very next morning. The contractor was great and everything is working now, so after it was explained to them, it was all pretty straightforward.
I've been under protection with Cinch for five years, but I've only actually used it that one time to get a valve fixed on the sump pump. I just called them up and submitted the claim. It’s worth it sometimes, and I would still recommend Cinch.
Jeremy, Thank you for your thoughtful review and for being a Cinch customer for the past five years! We appreciate your honest feedback—it’s great to hear that the contractor provided excellent service and resolved the issue promptly once assigned. We understand the initial delay was frustrating, especially given the urgency, and we’re glad we could step in to expedite the repair. Your comments about improving the claims process are noted and valued. Thanks again for your trust and recommendation—we’re here whenever you need us.
- Brooklyn, Social Media Team
Reviewed April 9, 2025
I had a recent claim with Cinch Home Services for the furnace. It was fine. The furnace has been excellent since the repair. The representative was really great, friendly, courteous, well-equipped, and knowledgeable. Overall, I had good customer service.
Jerry, Thank you for the fantastic review! We’re so pleased to hear that your furnace repair experience was seamless and handled efficiently from start to finish. It’s great to know the technician was not only skilled but also friendly and attentive to your concerns.
We’re especially glad everything’s been running smoothly since the repair—your satisfaction means the world to us. Thanks for highlighting our customer service and support. We truly appreciate your trust in Cinch!
- Brooklyn, Social Media Team
Reviewed April 9, 2025
Recently, I filed a claim online for my washer, which was not spinning correctly. The tech was nice and cordial and they were on time. He was explaning to me, though I didn’t know what he was talking about.
One issue I had is I’m not tech savvy and the website was a little aggravating. But other than that, every person I spoke to regarding Cinch, whether it’d be customer service, has been pleasant. They communicated well and it didn’t take long to get my services done.
Mia, Thank you for the wonderful review! We’re so glad to hear that you’ve felt safe and well-supported with Cinch over the past year. It’s great to know the claims process was straightforward—even with some tech challenges—and that the communication along the way helped make things easier.
We’re happy your contractor was timely, friendly, and professional, and that your washer is working properly again. Your kind words about our customer service and communication truly mean a lot. Thanks again for sharing your experience and for trusting us with your home warranty needs!
- Brooklyn, Social Media Team
Reviewed April 9, 2025
A relative told me about Cinch. When I file a claim, customer service has been excellent. Technicians who come out are good, too.
Tamiko, Thank you so much for the fantastic 5-star review! We're thrilled to hear that your claim process went smoothly and that our customer service team provided an excellent experience. It's great to know the technicians did a good job as well. We appreciate your honest feedback on the value of the warranty—it helps us continue to improve. Thanks again for choosing Cinch Home Services. We're glad to have you with us! - Angela, Customer Relations
Reviewed April 9, 2025
I have a warranty with Cinch after I purchased my house two months ago. I've used them already to fix my dishwasher. I filed the claim online and the guy came the next day to fix it, but then they had to order a part. So that took two weeks. Besides that, the guy was good and I had no issues. Having Cinch is an easy way to have things fixed and it was painless. Customer service was also easy to speak to when I had to fix my last name in my account.
Heather, Your insight is valuable to us, and we're glad to hear that overall, you found the service to be a convenient and hassle-free way to handle home repairs. We look forward to being there for you again when you need us. Thank you for sharing your experience! Sincerely, Angela
Reviewed April 9, 2025
I've had Cinch for seven to eight years. My most recent claim was for my hot water heater. When the contractor came out, he determined that it was leaking and they ended up replacing it. The process took a week from start to finish and the technicians were wonderful. Cinch has always been a good service and they handled things.
David, Thank you for the fantastic review and for being a loyal Cinch customer for many years! We’re so glad to hear that the water heater repair went smoothly and that you were pleased with the service. We truly appreciate your recommendation and look forward to continuing to serve you! - Brooklyn, Social Media Team
Reviewed April 9, 2025
I had a 14-year-old AC system that stopped working. Cinch sent a tech out in pretty good time who came out in a day or two. He was friendly, professional, and knew what he was doing. He replaced the compressor in the outside unit. I had to call him back a couple of days later because the fan motor wasn't working.
I was disappointed that Cinch decided to fix a 14-year-old unit instead of junking the thing. When they replaced it the first time, they forced me to get a low-end unit with a life span of about five years. Other than trying to cut their expenses by fixing a piecemeal, Cinch and the technician did a pretty good job.
The only problem I had was the scheduling. The company knew I had a big job on the outside unit, but they still had the tech do two or three other smaller jobs before this one. He ended up having a couple of people come over and do some of the initial work to get it ready so he could put in the compressor. He finally got it done around 8:00 or 8:30. That's probably the reason why he missed the fan the first time and I had to call him back.
John, Thank you for sharing your detailed feedback. We are glad the technician’s efforts in repairing your system were appreciated and understand your concerns about the approach taken to address repairs. Scheduling delays and unit decisions can be frustrating, and we aim to provide efficient, mindful service. Your insights are crucial for streamlining processes, ensuring swift prioritization, and preventing oversights like the fan motor. We appreciate your understanding and continue to enhance our service quality and responsiveness. Sincerely, Brooklyn
Reviewed April 9, 2025
My heater was not working. I called Cinch and they sent somebody that afternoon. The tech came in and order parts. They called me in two days and they were back up. The technician was able to repair it.
Howard, Thank you for sharing your feedback. We understand the slight delay with the parts can be frustrating, but we're happy to know the overall experience was still positive. We are here to help 24/7. - Brooklyn, Social Media Team
Reviewed April 9, 2025
I have been with Cinch since we moved in 2011. It was part of the package when we purchased the house. We got it for the first year, and then I just continued to renew it. I had a good experience.
We had some issues with the AC unit probably last month, and so I called, and then sent out Mid-Atlantic. The guys came out, took a look at it. It was a Freon leak. It's an older unit, and did a leak stop and refilled it with Freon, and it was fine. No issues. It's overall positive. So far, it's been good. I haven't had any pushback or issues, and service seems to be pretty timely whenever they assign somebody to reach out to us and schedule a time to come out.
Thank you for the great review and for being a valued Cinch customer since 2021! We're glad to hear that your AC issue was resolved quickly and that our customer service has met your expectations. We understand the $150 upfront cost can be a bit frustrating, but we’re happy to offer discounts during renewals to help. Your recommendation means a lot to us, and we’re grateful for your continued trust in Cinch! - Brooklyn, Social Media Team
Reviewed April 9, 2025
I've had Cinch for three years now. Filing a claim was a little sketchy. Some of the people that they recommended that I call to come don't even answer the phone. They have not been up to pat. So I get upset because when something is broken, you feel like you need to get it fixed as soon as possible. I asked for a specific plumbing company this time and they allowed me to get them. I was very pleased with the plumber. They did extremely good work.
Sometimes when I call to set up an appointment, I believe I'm talking to a foreigner because I can't understand the person I'm talking to. When I get ready to say something, they cut me off and I lose my train of thought. Also, when my hot water heater broke they charged my credit card $150 to send the plumber out. My hot water heater was covered, but Cinch charged me an extra $100.
Carolyn, Thank you for sharing your feedback and for being a loyal customer for the past three years! We truly appreciate your positive comments about the service provider and are glad to hear they've provided great service. We also understand the frustrations you've experienced with communication, and we’re committed to improving those areas for a smoother experience in the future.
We encourage you to email us directly at erelations@cinchhs.com so we can clarify the additional $100 charge and ensure everything is in order. Your feedback is invaluable, and we’re grateful for your understanding as we work to make your experience even better.
-Brooklyn, Social Media Team
Reviewed April 9, 2025
Cinch came with the home I purchased 10 years ago. Submitting claims is easy. I especially like being able to go online and do it. That's the easiest way. I've never had a negative experience the couple of times that I've had to file a claim.
I feel like Cinch uses efficient contractors. They're on time, knowledgeable, and they're respectful, so I do appreciate that.
Kija, Thanks for the great review! We're so glad to hear the process has been smooth and that our technicians have provided top-notch service. We appreciate your feedback and look forward to continuing to serve you! -Brooklyn, Social Media Team
Reviewed April 9, 2025
Cinch Home Services has been great. We’ve never had a problem with them. We first got them after we bought a house, and I’ve been protected for six years now. The claim process is quick and easy to have taken care of. The contractors have been great, and the service covers all the things that I need covered. The website is also very user-friendly.
Doug, we're delighted to hear about your positive experience with Cinch Home Services! It's great to know that our claim process and contractors have consistently met your needs over the past six years. We take pride in ensuring reliable service and a user-friendly experience through our website. Thank you for your trust and for sharing this feedback with others. We look forward to continuing to provide excellent service in the future!
Reviewed April 9, 2025
My realtor recommended Cinch when I bought my house. Over the last four years, I’ve submitted maybe five or six claims, and all but one went very well. Recently, I had a dishwasher that wasn’t draining completely. The appliance technician came and said he couldn’t do anything. He said that the appliance was fine, didn’t know why it wasn’t draining, and suggested I might need a plumber. Cinch then sent a plumber, but they also couldn’t figure it out, so I hired my own plumber and got it fixed.
Soumitra, We value your feedback and thank you for being a loyal customer for the past four years. We're glad to hear that most of your experiences with Cinch have been smooth and that our service has generally met your expectations. We sincerely apologize for the inconvenience you faced with the dishwasher issue, and we truly appreciate your patience as you worked through the problem. We understand how frustrating it can be when things don't get resolved as quickly as hoped, and your input helps us identify areas where we can improve. Thanks again for your continued trust in Cinch! - Brooklyn, Social Media Team
Reviewed April 9, 2025
I got my home warranty through my realtor, and I've had coverage for more than one year. I like that I’m protected by the warranty. So far, I’ve used it twice for heating and cooling repairs, and the contractors who came out provided good service.
Sunil, Thank you for the wonderful review and for trusting Cinch for over a year now! We're so glad to hear that our coverage has brought you peace of mind and that our contractors delivered professional, efficient service. It means a lot to know you'd recommend us to your friends and family—that's the highest compliment we can receive. We’re always here when you need us! - Brooklyn, Social Media Team
Reviewed April 9, 2025
I had a claim with Cinch for the electrical in my bathroom. When the technician came out, I didn’t realize that the fan part was not working. The guy was good, but he couldn’t do anything about that. So I would have had to call back in and pay another $150, which is what I didn’t want to do. If I had known that when I called it in, I would have said something about it and the outlet. Other than that, everything was good. I’ve been with Cinch for some years.
Joyce, Thank you so much for the kind words and for being a valued customer over the years! We're glad to hear your overall experience has been positive, even with the small hiccup along the way. We understand how frustrating unexpected issues can be, and we appreciate your understanding. Your feedback helps us continue to improve, and we’re always here to support you however we can. Thanks again for your continued trust in Cinch! - Brooklyn, Social Media Team
Reviewed April 9, 2025
I learned of Cinch because it was part of the agreement when we bought a home that it had a one-year home warranty. It's a 100-year-old home and they've been great with a couple of things that we've needed. When I go online to file a claim and pay the deductible fee, I hear from somebody within a day or two. There are times that I wanna talk to somebody 'cause the dropdowns that they give us, the options aren't exactly what we're thinking it is, but that hasn't been a problem. They're willing to help me fix my broken stuff.
David, Thanks so much for the thoughtful review! We're glad to hear our support, communication, and online tools have made caring for your home easier. We appreciate your feedback on improvements too—your insights help us grow. We look forward to being there for you again when you need us!
-Brooklyn, Social Media Team
Reviewed April 9, 2025
It’s simple to file a claim. Just go online, and it’s done in a few minutes. The refrigerator was leaking, and the technician who came out was exceptional and very professional.
William, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the claims process was quick and easy for you and that our technician provided exceptional service. It's great to know your refrigerator is working perfectly again and that your overall experience with Cinch Home Services has been so positive.
We truly appreciate your kind words and the time you took to share your experience. We're always here when you need us!
- Brooklyn, Social Media Team
Reviewed April 9, 2025
Having Cinch saved me quite a bit of money. We needed to replace the motor in my AC/furnace unit, which cost $2,000, but I only paid the deductible, which is $100. So, that was fair enough. The website was fairly simple. I requested for service, they set it up, and they called to let me know they were on the way. The only thing is they should have weekend service as well. The issue happened on a Friday, but it took a week before they were able to get someone out because they didn't have any service providers on weekends.
Bryan, Thank you for taking the time to leave such a thoughtful review. We're especially glad that our online platform made scheduling simple and that our contractor delivered prompt, courteous service. Knowing you saved significantly with your warranty coverage is exactly the kind of outcome we aim for.
We also really appreciate your honest feedback regarding the timing of your service. We understand how important quick resolutions are—especially when it comes to essential systems like heating—and your input will help us as we work to expand weekend availability and improve turnaround times.
We're proud to have been part of your homeownership journey, and we’re always here when you need us again!
Sincerely,
Angela, Customer Relations
Reviewed April 8, 2025
They left us with a broken furnace that they agreed was covered, for three weeks in 30 temps! The subcontractors ordered the wrong parts and then just never bothered to come back! They still kept out copayment and wouldn’t do ANYTHING to make it right. And again I stress it was a covered fix!!!
Mandy, We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating and uncomfortable it is to be without heat during such cold weather.
We apologize for these delays and would like to look into this further and see how we can get this resolved as quickly as possible.
Please reply privately with your property address and the phone number associated with your account, so that we can locate your service request and follow up directly to provide assistance.
Respectfully,
Angela, Customer Relations
Reviewed April 7, 2025
Don't waste your money. We are extremely disappointed with Sears Home Warranty, now Cinch Home Services. We have had coverage for several years. In March we set up an appointment for washing machine service. They said they would be here 8-5 on 4 March. No one ever showed up. We called them, and they said they have no repair persons covering this area (even though we are in a large metro area), but never called us to tell us. I attempted to cancel the service in early April, and they said we would either have to keep it in force for 4 additional monthly payments or we would receive a bill for $200 if cancelling immediately. Extremely poor customer service. Statements that one can "cancel at any time" are, at best, misleading
Ellwood - We appreciate you taking the time to share your experience and are truly sorry to hear about the challenges you encountered while using our service. It's concerning to learn about the missed service appointment and the misunderstanding about the cancellation process, and we understand how this has been frustrating. Please know that we're committed to making these situations right. If you’re willing to send over your contract details in a private response, our team can take a closer look at your account and reach out to assist you personally with these concerns. Thank you for bringing this to our attention, and we hope to provide better assistance moving forward.
Reviewed April 4, 2025
If I could rate this company a ZERO (0), I would. This company is a Scam. They sent a contractor out to look at our stove top that was cracked. The contract wanted me to sign this waiver form holding them harmless of anything that may go wrong during and after replacement. THere was one section that I refused to sign because if the negligence is on their part they will not be liable. The contractor left very bitter and upset and told Cinch that the stove top was damaged due to a hammer pounding on it, why would anyone do that to their appliance especially when if they had replaced it it would have been the same type of stove top, nothing fancier just standard replacement. So, Cinch took it upon what the bitter contractor put in his report and refused to send a different contractor out to service the appliance. Whenever there is something that may cost too much to replace, Cinch tends to find excuses not to provide the service. This occurred several times with them and this is the last. We have taken the position to cancel said service with them because we the customer are paying them and to be told something by a bitter and angry contractor because they did not get the word award to them, is non-sense. My recommendation is to try and use a company that is more customer friendly.
Reviewed April 4, 2025
I am in Texas and have been a customer of this company for 8 years and hardly used their services until recently. Their representatives are rude and lie about being supervisors when calling for a complaint. I had an issue with my refrigerator and 3 different techs from local companies were sent. These individuals were unprofessional as well, obviously representative of the company. I have been given office and reached a receptionist named Charisma run around by emplyees such as Marlon, hung up on by an employee named Nelo who said they were also a supervisor. I wouldnt recommend this company to my worst enemy. I tried to reach their corporate office, and spoke to a receptionist named charisma who also gave a nasty attitude when I asked questions regarding their leadership, needless to say I am canceling my membership. Also beware if you cancel past 90 days they chage you up to your renewal date!
Reviewed April 3, 2025
I’ve had Cinch for a long time, and I can tell their service has improved. When I first signed up, I had to make multiple calls before someone would come out to handle an issue. Now, I only make one call, and they usually enter it into the system and notify the technician who’s supposed to come out.
Thank you for sharing your positive experience! We're thrilled to hear that you've noticed improvements in our service over the years. It's great to know that the streamlined process has made things easier for you and that our efforts to enhance efficiency are making a difference. We truly appreciate your feedback and are committed to continuing to provide you with excellent service. - Social Media Team
Reviewed April 3, 2025
Cinch is a good company to use. They've been very responsive and we’ve been satisfied with them. It's fairly simple to submit a claim and we find it easier to go online and get immediate response. We don't have a problem with the quality of contractors ‘cause they are all very knowledgeable. We’ve had a couple of things like Whirlpool did the refrigerator. The only problem is that sometimes, like with AZA Repair, they do good work, but it just takes so long for them to get here. We had a problem with the dishwasher losing power. They came out, looked at it and they couldn't find anything wrong with it except for a water pump. It started working, but two weeks later, it went out again, and it was a motherboard, so they fixed that. It went out again, so they put another motherboard on there. So, it was a long process. They could have solved it on the first visit if they had delved into it more. But with other contractors, they usually call the next day to make an appointment.
The only thing we don't care about, and we’re having issues with, is we’ve sold our house, we still have three months left on the warranty, the new owner doesn’t want Cinch, but we have to pay for the remaining three months. We won’t be here anymore, so I would think it would behoove them to be more understanding.
Thank you for sharing your detailed feedback! We truly appreciate your insights and are glad to hear that you've generally had positive experiences with our services, particularly with the knowledge and professionalism of our contractors and the responsiveness of our customer service team.
We understand the challenges you've encountered with service speed and the inconvenience of the dishwasher issue, and we're sorry for the delays you experienced. We’re always striving to improve our processes, especially in response times and contractor clarity, so we will certainly take your concerns into account. - Social Media Team
Reviewed April 3, 2025
When I bought an older house, it actually came with one year of Cinch. All that stuff is still good, but other stuff happens, so it's better to have a home warranty. Filing a claim has been good. It does cost me $150, but generally speaking, the claims would be more like $400. Every time, Cinch hooked me up with professional people who showed up on time.
The way the deal works is you call, they hook you up, tell you who it is, and put you on the schedule. But recently, my toilet was backed up and I really needed help right away. The person they originally sent me couldn't see me until Monday, so I called them back and told them. What they told me to do was find someone who could see me right away, get the bill, and they would take care of it, and they did. It was $350, so I put the money out and they reimbursed me.
They even had a customer service rep follow up to make sure everything was to my satisfaction. I was shocked, they really went above and beyond. I will be renewing, for sure.
Donna - Thank you for sharing your positive experience with Cinch Home Services. It's wonderful to hear how beneficial the warranty has been for your older home. We're delighted that the claim process has been seamless, helping you save on hefty expenses, and that the reimbursement process was prompt. Customer satisfaction through efficient service and reliable follow-up is our goal, and it's rewarding to know we have met your needs. We look forward to continuing to provide protection and peace of mind for your home. Thank you for choosing to renew your warranty with us! 🙂
Reviewed April 2, 2025
I have several contracts with Cinch and recently filed a claim for service regarding a gas leak. Days ago, they claimed they could not find a repair company, so they allowed me to locate one. Interestingly, I had no trouble finding several vendors in the area to test and repair the issue.
After the vendor diagnosed the problem and I submitted the required documents, Cinch informed me that we would need to be without heat for up to seven more days before they would even decide on approval. I also noticed that they changed the date of my service request to make it seem like I just called them.
I am very disappointed with their service right now. We are doing everything we can to prevent our pipes from freezing while we wait to see what their next move will be.
Reviewed April 2, 2025
I purchased a home a couple months ago and my Realtor recommended Cinch as one of the two warranty companies to choose from. And Cinch was the one that I chose because that's the one that she uses for her own home as well.
I had two claims that I did in the first month, so it's already paying off for me. The motor in my furnace was cracked and my sump pump was going out. It was very easy to quickly file the claim online, and somebody was at my house within 24 hours to fix it. All I had to do was pay the $200 deductible and it was done that day. I even had my dog at home and they asked if they could give her treats while I was there. It was great.
For my heater, they called me within 24 hours and they were there the next day, which was great because I'm up here in Lexington and it was still freezing cold. I told them I needed my heater to work and they were there within 24 hours, had it fixed, and it was fine. I was at work at the time. They came, let themselves in, took care of it, locked back up, and I came home and it was just all done for me.
Filing online was very easy to do. I work on computers all day. I'm a college professor, so I'm pretty well-versed in navigating online systems, but even if you weren't, it would be easy and self-explanatory. And within five clicks, I had it all set up. It was really easy to navigate.
The home that I purchased was an older home, and so having Cinch gives me nice peace of mind. The pricing was reasonable. It was $200 each time for those claims which would have been $500 plus if I had done it on my own.
Cinch is very easy to work with, very timely, and completely hassle-free. The claims were done and I haven't had a single issue since. I've already recommended them to a friend of mine who is in the process of purchasing a home right now.
Ashley - It's wonderful to hear about your positive experience with Cinch Home Services! We're thrilled to know that the claims submission process was smooth and easy for you, leading to prompt resolutions of your furnace and sump pump issues. Our goal is to provide quick and reliable service, especially during challenging weather conditions like in Lexington. We're glad our technicians were considerate and left a lasting impression—the fact that they regularly made you feel comfortable is very much appreciated. We deeply value your feedback and look forward to continuing to offer peace of mind for your home with high-quality service at reasonable pricing. Thank you for choosing Cinch Home Services!
Reviewed April 1, 2025
I filed a claim a couple of times with Cinch and that was a simple process. I just do it online. I love it and I don't even like computers. I only spoke to customer service once because I had to re-up my service. But the last time that I had to re-up, I didn't even have to speak to anybody.
Cinch’s turnaround time is always convenient. It has never taken more than about 48 hours to get somebody out there. I've never had an urgent issue that had to be fixed that day. It's been a very easy process and they always get somebody out there. Work is always completed on the same day. The people I’ve had were very professional and they explained all the steps. I've had a great experience with Cinch. I have recommended them to quite a few people.
Clay - Thank you for your wonderful feedback! We are thrilled to know that your experience with Cinch Home Services has been straightforward and efficient, especially when submitting claims online. It's great to hear that our service professionals were not only prompt but also thorough in their work explanations. Your recommendation speaks volumes, and we're so happy to have earned your trust and loyalty since 2019. If you or your friends need further assistance or information about our services, we're here to help. Thank you for choosing Cinch Home Services! 🙂
Reviewed April 1, 2025
We heard about Cinch from our previous Realtor when we bought our new house and have been using them ever since. We’ve had a handful of claim in almost a year which we submitted online. We just entered in the issues, chose which appliance was having that issue, and provided a little brief explanation to what was needed or what was happening. Majority of the time, it’s a 48-hour turnaround time for a service person to come through. And they’ve been able to fix things right on the spot.
It’s been a pleasant experience with Cinch. But I recommend others to do their research and take a further look into what else they offer as our realtor failed to explain what other services Cinch has.
Dana - Thank you for taking the time to share your positive experience with Cinch Home Services. We're thrilled to hear that you've found the process straightforward and that our service technicians were able to address issues promptly. Your note regarding potential customers doing their own research on available services is much appreciated, and we'll take it into account for improving our communication with our realtors. We appreciate your continued trust in Cinch, and we're always here to support your home management needs. Thank you for choosing us! - Amanda
Reviewed April 1, 2025
We're first-time buyers, and when we bought the house, the owner had a home warranty and advised us to get one. He was already with the previous company that was bought out by Cinch, so we just continued with it. The claim filing is easy and we don't have any issues with them, but getting the contractors to come and do the work is a little bit slower.
Thank you for sharing your experience with us! We’re so glad to hear that your interactions with Cinch have been smooth and that filing a claim has been hassle-free. We completely understand your concern about the timing of vendor or contractor availability, and we apologize for any delays you’ve experienced. Your feedback is important, and we’re always working to improve our service, including the speed of service fulfillment. We’re grateful for your 4-star rating and appreciate your trust in us. - Social Media Team
Reviewed April 1, 2025
I needed a home warranty and made sure we're covered for our peace of mind. Originally, I was with TotalProtect, then Cinch took over and that's how I ended up with them. Cinch is more expensive, though. With TotalProtect, it was a little different. Cinch’s pricing and the fees keep going up, and that's my only complaint. I wish they would cap it and leave it. I'm paying so much monthly, and to get something fixed, I have to come up with this money. It's a lot right now, but everything is expensive today. When I call them, I make the payment and they'll have someone reach out. Everything is great with Cinch so far.
Thank you for sharing your experience with us! We're glad to hear that you've had positive interactions with our service and that your needs have been met in a timely manner. We understand your concern about rising prices and deductibles, and we truly appreciate your feedback. We strive to offer quality service, and your comments help us improve and better serve our customers. - Social Media Team
Reviewed April 1, 2025
Cinch takes care of me and makes sure I’m satisfied. Submitting a claim has been easy and the contractors they’ve sent out have been excellent. Recently the boiler was cut off somehow, I called them, they came out and made the repair. It was a seamless process and everything's functioning properly and good.
Adrian, thank you for taking the time to share your positive experience with us. We're thrilled to hear that the claim process has been smooth and that the repair on your AC unit was handled promptly and to your satisfaction. It's wonderful to hear you'd recommend our services to a friend. Your trust in Cinch Home Warranty and your generous recommendation truly motivates us. We look forward to continuing to serve and take care of your home needs now and in the future. Sincerely, Amanda.
Reviewed April 1, 2025
I’ve had Cinch since I became a homeowner because it came with the home during the purchase. When submitting a claim, I usually do it online and that works for me. The claim process is fine and easy.
What I like most is that their contractors are already pre screened, and you do not have to try to search online or elsewhere for those services. There have been one or two who were unable to complete the job due to personal circumstances, but Cinch was able to replace them with a follow up contractor.
I am generally pleased with the service and will continue using them.
Thank you for sharing your experience with Cinch. We're delighted to know that you find our online claim process straightforward, and the convenience of pre-screened contractors meets your expectations. Despite the occasional hiccups with some contractors, we're pleased that our follow-up has successfully addressed these issues. Your satisfaction with our services means a lot to us, and we're thrilled to have earned your trust as a loyal customer. We look forward to continuing to serve you in the future. Sincerely, Amanda
Reviewed April 1, 2025
We've been protected with Cinch for three months. Our refrigerator broke, so I had to use the warranty. They did give us a new refrigerator, but the customer service was awful. Trying to get in touch with them was impossible. I sent emails and never got responses. I had to stay on the phone for a long time to get through to anybody. I finally had to go to a supervisor. Their follow-through was fine, but getting through to someone who could help was not easy.
The scheduling in the Cinch website where you can choose the date for an appointment is false. The contractor just calls back and they give you an appointment schedule. The contractor we worked with was fine. They came and looked at the refrigerator and thought that it needed a part. So we had to wait while they ordered the part. They made another appointment to come back once the part was available. They put in the part, but it was still not working and they said they can't fix it.
The contractor had to go to some third party and submit their information, then that other party submitted something to Cinch, and then Cinch had to review it all. At this point, we' had been without a refrigerator for about two weeks. The whole thing was quite slow and tedious and it was very difficult to get ahold of anyone at Cinch. It was very difficult communicating with them. I'm glad we have the policy, but I wish they were a lot easier to contact.
Elizabeth, we're sorry to hear about the challenges you faced during your refrigerator claim. Your experiences highlight some areas where we can improve, particularly in easing the service claim process and communication. We apologize for the inconvenience caused during your claim and the service delays which have undoubtedly disrupted your routine. This matters to us, and we'd like to ensure your concerns are fully addressed. Our team will investigate further and personally reach out to discuss your concerns. Thank you for your patience and loyalty. - Cinch Social Media Team
Reviewed April 1, 2025
So far, I’ve gotten a response for each request that I sent in through Cinch. And some of the workers didn’t come up to par as far as I’m concerned, but we worked around it. So, I guess I’ve made a good choice some years ago.
And when I submit a claim, I do it online because it’s better than using the phone line. And then I usually get a text from whoever they assign it to. And when I respond, I define the problem if it’s not generic, like what’s in the policy.
Larry - Thank you for sharing your thoughtful review with us! We're pleased to hear that the overall process, especially using the online system and receiving timely notifications, has been satisfactory for you over the years. However, we understand that differences in contractor quality can occasionally impact your experience, and we're committed to working with skilled professionals. Your feedback is valuable, and we’ll use it to help improve future assignments and maintain the high standards you've come to expect. We’re grateful for your continued trust in Cinch and look forward to serving your home needs for many years to come. Sincerely, Amanda
Reviewed March 21, 2025
When I purchased my home, it came with Cinch. I didn't ask or negotiate for it. It was part of the offer of purchasing the home. The current owner had a policy that they were going to transfer over to me for whatever remained.
In the first six months of owning my house, I used my Cinch policy for a major repair. My water heater broke and had to be replaced, which was a big help.
The bottom of my water heater rusted out, so it flooded my basement. I called the 1-800 Cinch number to request service, and within about two hours, a plumber was at my house soaking up all the water. Recently, I had a replacement done, which was handled a bit differently than the first. They told me I could either take the replacement or the cash value. Within three or four days, I had a new water heater, which was great, it saved me over $1,000.
The contract for my policy is great and covers a lot. The contractor assigned to me was respectful, on time, and did everything right. I have no complaints about him.
One thing I’ll complain about with Cinch’s policy is my air conditioning unit. I used my policy this summer because the AC wasn’t cooling, air was moving, but it wasn’t cold. I called Cinch and had them come out.
Eventually, my Freon needed recharging. I didn’t realize Freon had a special clause in my contract, so I assumed they’d cover it. But only the first half-pound was covered, and I had to pay for the rest. That one ended up costing me about $350. If I’d called the HVAC guy directly, I would have saved around $75. It’s not the worst, but I wish I hadn’t spent it. That's the only issue I’ve ever had with Cinch.
Brady - Our customers are our top priority, and we are pleased to hear you are satisfied with our service. Thank you for taking the time to share your experience. - Cinch Social Media Team
Reviewed March 20, 2025
I bought a home, and the Realtor recommended that we use Cinch. I got it to cover all the house essentials. It's not what I expected, though. I had a plumbing problem two weeks ago and it needed to be routed out, but the company they sent out to do the work did nothing. Their customer service team did good, but the people they recommend should do the job right before they even pay them, because the money is gone. I’m very dissatisfied.
Juan, Thank you for sharing your feedback. We’re sorry to hear about your experience with the plumbing issue and understand your frustration. We truly appreciate your comments on our customer service and will take your suggestions into consideration to improve the quality of our contractors’ work. We hope to have the opportunity to provide a better experience moving forward. Sincerely, Angela
Reviewed March 20, 2025
The real estate woman who helped me out with the procedure of getting the house got Cinch for me. I filed a claim, but the problem is that I asked for Spanish-speaking people to work at my house because my primary language is Spanish. They sent me a English-speaking guy the last time, and I didn't understand some of the stuff that he was talking to me about. Otherwise, they sent the guy really quickly.
The first guy who went over there did everything that he had to do. He took care of the dryer, the washer, and the fridge. Cinch replaced a fridge for me. They asked me to throw away the old one that didn't work, and they sent me a new one.
Cinch reps should pay attention to what the customer requests, as I requested Spanish-speaking people, but I got a Spanish-speaking person once but then the next one was English. Other than that, they covered the stuff that they said they were going to cover.
Erick, Thank you for sharing your feedback! We’re happy to hear you’ve had a positive experience overall and appreciate your thoughts on how we can improve communication. We’ll definitely work on making sure we meet specific requests like Spanish-speaking technicians. Thanks for recommending Cinch, and we’ll continue striving to provide excellent service! Sincerely, Angela
Reviewed March 20, 2025
We have Cinch since we bought the house in September 2024. It was part of the closing deal. We've only used it once when we asked them to come and look at our washing machine. I called their number, and they sent somebody out. It took about two days for the tech to come out and he fixed it right away. It didn't take long at all. He was great and knew his business. He got it done.
Reviewed March 20, 2025
We have been using Cinch ever since I purchased this home. The previous homeowner extended it to us. Submitting a claim online with Cinch is very easy, and the technicians are awesome. The last technician we had was able to fix our dishwasher issue and the garbage disposal issue very quickly. As a customer, I appreciate their excellent service. Keep up the good work!
Juno, We’re thrilled to hear that you’ve had such a positive experience. It’s great to know that our process and technicians have met your expectations. We truly appreciate your feedback and look forward to continuing to provide you with excellent service! Sincerely, Angela
Reviewed March 20, 2025
I purchased my house in 2019 and I wanted to have some kind of insurance in case major appliances broke down. It’s fairly easy to submit a claim with Cinch. But now, we have to pay a $200 fee up-front, and that’s whether they actually accept the claim or not. The last couple of times, they’ll pay some of the money, but I had to come out of my pocket for a substantial amount of money on top of the claim, so I don’t like that portion of it.
It would make it better if they would let the consumer know up-front or be more transparent in the pricing and the terms of the services. Like if I file a claim, tell us what is covered and not covered. For example, our water heater went out, and so they covered the price of the water heater, but there were other things that were associated with its installation that you have to have, but they don’t cover that portion. And they don’t even really give a price layout. On the other hand, their representatives have been pleasant and professional. I’ve been pleased with the work.
Tara, Thank you for sharing your experience with us! We're glad to hear that you found our claims process straightforward and that our representatives and technicians provided professional and satisfactory service. We also appreciate your feedback about pricing. We understand how important it is for our customers to have a clear understanding of all costs involved. Our team will reach out personally to discuss this further and answer any questions you may have. Thank you for being a loyal customer! Respectfully, Angela
Reviewed March 20, 2025
When I purchased my home, the previous owner had used them. I had one transaction with them for our refrigerator with them, and I was satisfied. It's running well.
Kathy, Thank you for your kind review! We’re so glad to hear that your experience with Cinch has been positive and that we were able to resolve the issue with your refrigerator. We appreciate your feedback on our customer service and online tools, and we're happy to have been able to assist you! Sincerely, Angela
Reviewed March 20, 2025
We moved into the house that we're currently in in July of 2011, and we were offered a home warranty for a year, which we took. And I decided to keep it, so I've had it all this time and we've used it half a dozen timesa and I've never been disappointed.
We were having AC problems and couldn't figure out what was going on, so we called Cinch, and we ended up having to pay out of our pocket because it wasn't something they handled. But the guy actually found the problem. And that was what impressed me was because he found what the true problem was, because we had our roof put on prior to the fall. That's when we had to turn the AC on, and they had nipped a line. They had nipped the air conditioner line in some way that puts the Freon through. And he didn't quit until he found what it was. He didn't have to necessarily do that.
The last time we had to call them was for the furnace. It had quit. It didn't wanna start initially, but it had started after we already got them to come in. I decided to bring them in anyway. The tech was very nice and intelligent. He explained it to us so that we would understand and everything.
I usually call them because I don’t like their messaging system. It takes forever to get with someone. I'd rather deal with a person than an automated system. But if you stay on it and you figure it out. It's fine. It's so irritating and it takes about five minutes to wait.
There's not been anything wrong with the service but in some cases, they could have worked to get here quicker. Other than that, everybody's been thorough, explaining things in layman's terms where I would understand. They were very efficient.
I've told a couple of friends how things worked out for us having Cinch. I'm just glad I kept them, because there could have been so much more out-of-pocket.
Melissa, thank you for being a loyal customer and sharing your feedback! We appreciate your thoughts on our messaging system and will definitely look into ways to improve it. We love hearing from longtime customers like you and are happy to have been able to help over the years. Sincerely, Angela
Reviewed March 19, 2025
We’ve had Cinch Home Services for a while now, and submitting a claim with them has been an easy process. You just call them up and put in a request for service. Our experience with their customer representatives and technicians mostly has been good. For the price we pay for the plan, it is valuable.
Lisa, Thank you for the great review! We’re so glad to hear that you’ve had positive experiences with our team and found the process easy and valuable. We appreciate your feedback and look forward to continuing to serve you! Sincerely, Angela
Reviewed March 19, 2025
I’ve been with Cinch since there was a regular home warranty company. It was called Home Warranty and Cinch took over. The only issue I’ve had with them is that when I call, even though they have my address, they often send companies that are several miles away instead of local ones within 10 miles. Normally, it takes two to three days.
I’ve had some technicians who were very competent, and the repair only took a day. But I’ve also had others who immediately said, this isn’t covered. This goes back to Cinch not properly preparing customers on what will be covered in a repair.
Even something as simple as a toilet repair can be tricky. Certain parts, like connectors, aren’t covered. We were specifically told that some of these pieces weren’t included in the coverage, and when I had an issue with an air conditioning unit outside that needed to be cleaned for the house to cool properly, it wasn’t covered. The repair was as simple as using my garden hose to clean the unit, which was ridiculous.
We have to pay out of pocket for them to complete the service. Of course, when you want something fixed in your home, you’ll do whatever is necessary to get it done. It’s ridiculous that Cinch doesn’t inform me upfront, and the technicians only find out after speaking with their home office. This process takes time, my last toilet repair ended up being a four-day job.
It was a back-and-forth process. I had asked the company specifically, and we called them on a Tuesday, but they didn’t come until Friday because they said they would only be in our area then.
If they send me a company that’s far away and they only come when they happen to be in my area, that’s not good customer service. I pay for annual coverage, which isn’t cheap. That was disturbing.
When the technician came on Friday, he told me he would return on Saturday to complete the repair because I asked. Saturday and Sunday came and went with no follow-up. On Monday, I called Cinch to let them know the technician hadn’t shown up and I hadn’t heard anything.
Two hours later, the technician finally showed up to do the exchange, but he didn’t have the toilet with him. He had to go to Home Depot to get a tool to unloosen the old toilet before completing the job.
Here’s another issue I hadn’t mentioned. When I called to escalate the problem after several days, the claims representative refused to elevate my call to a supervisor. I found that disturbing because I was asking specifically to speak with a supervisor, but she insisted that she was the only person I could talk to.
I ended up calling the renewal department, and they were the ones who patched me through to the next level to handle my complaint. That was interesting in itself.
Before Cinch took over, when it was Home Warranty Services, my experience was excellent. I didn’t have the issues I’m experiencing now. Lately, it’s been inconvenient because the companies they send are far away, I have to work around their schedule due to my location, and the claims department doesn’t clearly communicate what is covered and what isn’t.
Leah, Your feedback is valuable, and we're committed to addressing these issues to improve your experience moving forward. We understand the frustration of delayed responses, coverage confusion, and communication difficulties. Our team will reach out to you personally to further discuss your concerns. Respectfully, Angela
Reviewed March 19, 2025
We got Cinch free year membership from our real estate agent when we first moved in. We’ve submitted a claim twice and it has been super easy. Both of the techs have been great and both times that we’ve needed service, they fixed the problem that day, which is really all we wanted.
Our warranty expired in January and we decided to renew it and pay for it ourselves. We were happy with their services enough to wanna pay for it. And we’ll probably keep them till we get rid of our house. My house is a little less handier than I am where I try and fix stuff. He’s definitely someone who wants to have someone come and actually look at it. So, he saw a great value in it.
We will move in about a year back to my home state. So, that was a big deal of us wanting to keep it. We wanna make sure that we’re protecting our investment the best that we can. So, when we’re ready to leave, we can guarantee to people that the house has been taken care of really well.
We wish it covered flooring as well, like carpet. Appliances are all great and the guts of the house but we bought our house as a flip. The people before us did a nice job on most everything, except they bought Menard’s carpet. It’s just really garbage and it’s already coming up in different places. I wondered if our home warranty covers that since the carpet was just installed a year ago. I know that it wasn’t covered. It’s a whole home warranty, but it mostly covers appliances. We’ve been really happy with it so far but it would be nice if they covered flooring.
Mrs. Maestas, Thank you for your wonderful review! We’re so happy to hear that your experience with us has been positive, and we truly appreciate your decision to renew the service. Your feedback on coverage is valuable, and we’ll take it into consideration as we continue to improve. Thanks again for choosing us, and we look forward to continuing to provide you with great service! Sincerely, Angela
Reviewed March 19, 2025
I’ve had three home warranties on three different homes and Cinch is the easiest one. The website is extremely easy to use. I got on the website, logged in and submitted a claim. They gave me a name and phone number. I got ahold of the original company they gave but they were too slow and they weren’t able to take care of the urgent issues. So I got ahold of Cinch and they changed contractors. And then it was a very positive experience with that contractor.
I like that the service was simple, easy to use and fast. But it could be improved if I could have a little more say in the processes. I was replacing a hot water heater that was broken and I wanted a larger water heater. I asked the contractor when he came out and he said that he would request it. But it was already ordered before then so I never had a chance to ask. They never told me what was happening.
David, We’re glad to hear that your experience has generally been positive. We strive to make the claims process as easy and efficient as possible, and it’s great to know that you found our website and service straightforward to use. We also appreciate your comments about contractor performance and the replacement process. Your feedback is valuable, and we’ll continue working on ways to improve customer input during the process to ensure a better experience for all. Thank you for your feedback! Sincerely, Angela
Reviewed March 19, 2025
I’ve been with Cinch for a year and a half now and I like being able to call and get things fixed, not having to worry about what specific provider or handyman or who to call. I just call Cinch. The last completed claim we’ve had was our microwave, which went very well. The first claim guy wasn’t so good but the second claim went great. And the communications that I’ve had from the most recent one seemed good as well.
For our very first claim, we were having an issue with our air conditioning furnace. And so, somebody came out and said they couldn’t fix it with what they had. There wasn’t a lot of follow-up on that claim. But it seemed more from the contractor rather than Cinch themselves. I don’t know if there’s a better way to provide that transparency and accountability for the people that are contracted through Cinch, especially for follow-up things.
Christopher, We are glad to hear that, overall, we have made things easier for you! We also appreciate your constructive feedback regarding the follow-up process and will definitely look into improving transparency with our contractors. Thank you for taking the time to share your experience with us! Sincerely, Angela
Reviewed March 19, 2025
My experience with Cinch has been good. They had to come and repair my furnace. I kept getting a reading in one of those electronic thermostats. And then the thermostat went out completely. I called Cinch. Getting through was easy and the reps were professional. Overnight, the techs came in and they were very good. I tried to help to make sure we could get it quick because it was winter and we didn’t have no heat. Overall, Cinch is very efficient and their service is fast.
Fannie, Thank you for taking the time to leave a thoughtful review! We truly appreciate your recommendation and will continue to prioritize fast and efficient service. Your feedback about our online tools is valuable, and we'll keep working to improve in that area. Thank you for choosing Cinch! Sincerely, Angela
Reviewed March 19, 2025
I’m very happy with my experience with Cinch. Submitting a claim is very easy and the service is quick and efficient. My granddaughter filed a claim for me online and somebody called me very quickly and set up the appointment. The person was out that next day. The tech was very good, polite, helpful and took care of things right away. They’re much faster than other home warranties I’ve had in the past. Everybody was excellent and it was exactly what they said they would do.
Teri - Fantastic service is what we aim to provide, and we are excited to hear that you were pleased with the service you received. Thank you so much for your kind words! 💚
Reviewed March 19, 2025
Cinch has been positive thus far. I have no complaints. It's been fine. Some of the technicians have been good, some have been bad.
Michael - Thank you for sharing your claim experience with us. We strive to provide an efficient claim process for our customers and it’s great to know that overall, you've been pleased with the service provided. Have a great day! - Cinch Social Media Team
Reviewed March 19, 2025
It was pretty easy, just pay the deductible, and someone reaches out within a day. It was just everything online. Everything's good. Pretty good for the most part.
Edward - Thank you for taking the time to share your claim experience. We are here to help for all your warranty needs to provide peace of mind. We're thrilled to hear you've been satisfied with our service and pricing. - Cinch Social Media Team
Reviewed March 19, 2025
I’ve been with Cinch Home Services for over 10 years, since I bought my house. My experience submitting claims and interacting with representatives was fine and I’ve never had an issue.
Maria, Thank you for being a loyal Cinch Home Services customer for over a decade. We're delighted to hear about your positive experiences in submitting claims and our representatives' service. We appreciate your trust and look forward to continuing to provide reliable home services in the future. - Brooklyn
Reviewed March 18, 2025
Updated on 03/21/2025: If I could give a negative review I would. The service order for the oven was now scheduled for yesterday 3/20. At 3:37 PM I received a test telling me that the technician could not make it and the service is now rescheduled to 4/10. Keep in mind that the original order was place on 1/11 so we are talking 3 months without a working oven. The required parts have been sitting here since 2/22. This is now the 4th time rescheduling. Diagnosis on the refrigerator is scheduled for 4/12 after 3 reschedules. Once diagnosed parts have to be ordered and another service call scheduled so it will probably be May before that is fixed. IS THIS HOW YOU WANT TO BE TREATED?
Original Review: The only contact with the company is through very limited online submission i.e. submitting a claim. Lead times for diagnostics is usually 2-3 weeks then another 2-3 weeks for parts to arrive then maybe the tech will arrive on the first appointment. No one to call or email if there is a no show. No prioritization on the rescheduled appointment still sometime between 8 and 5, maybe they will show up maybe they will reschedule. I am waiting to hear a new date on an appointment for the 3rd no show on the diagnostic visit for a service request placed over 2 months ago. I jave no idea what other home warranty companies are like, but I don't see how they can be worse. I can't provide a receipt since this is a service contract.
Reviewed March 16, 2025
Updated on 03/17/2025: To further add, I was on hold for about 15 minutes before the call suddenly dropped today. Since Ken Parton, the woman assigned to my claim is out, I wanted to see if someone else could assist. I was told there was really nothing anyone could do. Essentially the only suggestion was to tell the service provider to email photos which Ken clearly stated via email could not be received due to internal IT issues. I asked today if there was any other way to do this (ie texting photos, sending to another email) or even my original suggestion of relying on older ones and told unsure of anything else. So basically I have no way to move this along. It will be in the 30’s tonight until past 9a tomorrow. No plan or even the potential for a plan for next steps.
Original Review: Our furnace broke at the end of Feb. Initial response was fine but the technician needed a part because our furnace is old. It took two weeks to get the part and when installed it did not fix it. He spent two hours attempting before giving up. He reported that it could not be fixed. The next day Cinch decided that we needed another opinion before they would proceed with next steps. Meanwhile, I have no heat and a newborn at home. The second technician comes out on that Wednesday and cannot fix it. He noted a cracked heat exchanger which can leak carbon monoxide and kill us. Cinch then says they cannot proceed because they don’t have photos. Mind you it has only been 48 hours from the previous technician. Nevertheless they insist there is nothing they can do. I have asked since the initial call to raise the priority level due to the temperatures being in the 30’s overnight and my newborn. They claim it has been escalated. I call again Thursday and Friday and they claim no photos. The technician repeatedly tells me he submitted them. They will not allow me to submit photos or use the ones from Monday. On Friday evening they once again state that they need photos and received them but due to weekend and needing 48 hours there is nothing I can do and must continue to wait without heat and a potential timebomb waiting to kill us. I find out Friday they never made my case a priority until that afternoon and they never received the photos. So the reps blatantly lied to me. They still refuse to do anything without photos. On this past Saturday, again no photos, and the technician attempted to send and apparently Cinch’s network blocked transmission. Now they want to ask IT to troubleshoot, will only accept via email from the provider directly, will not move forward and my rep wont be back until Tuesday. Where is the escalation? Where is the urgency for a potential serious issue? Why must they have photos and only from someone who keeps attempting to but magically cannot. Why lie to me for WEEKS about the priority of my case and also tell me they had the photos. They are delaying my service to avoid helping me.
Enzo, we're sorry to hear about the delay you've experienced. My team wants to help. We located your account and will have a resolution specialist fully review the claim and follow up personally to assist you in resolving the issue. Sincerely, Amanda
Reviewed March 10, 2025
My name is Brian ** and I have had a warranty with Total Protect for years and used it twice. Once for a water heater and it took 6 months to pay the contractor even though they couldn't provide a service technician. Once for an ice maker. I recently have had severe electrical issues with my home and some lights won't turn off. No local electricians will work with Total Protect (Cinch) but one from out of town came and quoted 16k to make repairs. They turned us down. I can never reach a real customer service rep as it is always a call center. I have no idea who makes the decisions meanwhile my family and I live in a home where we are concerned for our safety and Cinch doesn't care and have never tried to follow up. DO NOT or cancel and go with a different company. Many contractors I called mentioned Blue Ribbon. Cinch feel free to call me and explain why you took my money for years and when I got the coverage said "everything is covered" but you have turned down this repair.
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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