Cinch Home Services Reviews

I first heard about Cinch from my cousin. Their rep was good when I filed a claim and the technician they sent was great. I would recommend a friend.

I've been with Cinch for 12 years. I grabbed the home service when I sold my last house and bought this one. Submitting a claim is okay, but it was better in the past. This particular time was pretty frustrating. I felt like I had to call at every step. Last time I had a claim, it seemed like they fixed it. Got somebody out there, took a look at it, sent me a check, and it all wrapped up in a month. This took three months. The end result was the same. It's just the service was not very good. The warranty service itself was good, but the customer service was not.

Cinch came with the purchase of the house and we've been here since 2018. I like that it's only $150 flat rate. It started at $50 and it's just gone up every year. So, not going up would be a good thing.

Cinch sent somebody out for my dryer. They had to come back because they had to order a piece, but they came back in a day or so. They were nice and knowledgeable. I will continue to use Cinch. They're cool.

When we bought the house last May, our Realtor gave me the paper for Cinch because I wanted a reassurance. Since then, I’ve contacted Cinch about few times to do a repair for me. The first time, they came right out. It was for a part on the furnace as the air conditioner wasn’t working. They sent a person out almost within a day who was very professional and got it fixed.

Before we took the house in settlement, I had the home warranty on the house under a different name, but Cinch acquired the company. I have multiple units in my house that they cover and they’re doing a decent job overall. They’re very good with trying to find somebody else if you don’t wanna work with a company you have experienced.

Cinch sent me a brochure 10 years ago. I started looking into it and decided I'd take the plunge. Early on, the service was a little spotty. They were hard to reach and harder to get answers from. But ultimately, stuff got done. Lately, it's been much better. They seem to have a wider net of service providers.

When filing a claim with Cinch, I usually just go in through the online portal and click all the right buttons that I need to click and submit it. Cinch will send me an email or a text message stating which repair company that they'll working with and the repair company calls me and sets everything up. We filed a claim in December for our washing machine and they took care of it in a timely manner. Cinch is easy, affordable, and convenient.

I like the responsiveness and the ease with which I can file claims. I do it over the internet, and it’s easy navigating the site. I wish the deductible didn't have to be so high, but the contractors are good. I’ve had the warranty for 18 years. Cinch bought out the previous home warranty company that I was contracted with, so it was just a transition over to Cinch. I had a problem with one of my toilets and it was handled very well. They were there the next day.

Cinch service works for me. Submitting a claim is an easy process, and the techs that come out are very professional, and know what they're doing. I've used your Cinch five times in the past six years, and it’s been good. What caught me by surprise was the water heater had a limit of $1,000, and part of it was my fault ‘cause I didn’t read the fine print. But it would help if Cinch could alert the customer about it.

I've been with Cinch for up to three months now and it's been fine. I've had no major issues. We've had somebody come out and look at our HVAC and I'm actually working with them now to get a plumber. So far, the claim process is good. I put the request in online and we had somebody show up and he fixed our HVAC for 100 bucks. He was professional and friendly. So it worked out well for me.

I've been with Cinch for three years. I like the service. It's just that the monthly payment and deductible go up every year and I didn't like that. When using the website to file a claim, sometimes you can't get back or find the request. But once you figure it out, then it's cool.

And scheduled a visit from Sears to fix our dryer. All went well. Wendy called again today Feb 28, 2025 to check on it. Thanks Wendy. Appreciate your help. Based on your quick response, I have revised my rating. I wish if this action by Cinch had happened 1 month earlier.

I have been a customer of Cinch Home Services, formerly TotalProtect, for over 20 years. Recently, I had to file a service request to fix my heating unit, which had a non-working compressor. Although it took more than a week for the part to arrive from Florida, once the technician had the part, the repairs were completed swiftly. My husband interacted with the technician, who was professional, providing a detailed explanation of the necessary repairs and associated costs. When I got home that evening, the heating was already fixed and working perfectly. Overall, I've been satisfied with my experiences with Cinch.

I have been using Cinch Home Services for about 5 to 6 years, ever since they became my home warranty provider when I bought my house. What impresses me most is their reliability. Whenever I have an issue, I call them, and they direct me to the appropriate service. The technicians always show up as scheduled and do what they promise.

I've been with Cinch Home Services for over ten years now, and while I don't recall exactly how I first heard about them, I'm generally happy with their service. My experiences over the years have been positive, even during the COVID pandemic when everyone faced delays. There was a situation in the summer of 2021 with my air conditioning, which took a while to resolve, but it was more due to the pandemic than Cinch itself. I appreciate their automated system, which makes it easy to request service appointments, unlike the early days when I had to call in. Recently, I used the online portal for a dishwasher repair, and it was quite convenient.

I have been a customer of Cinch Home Services for several years, initially joining under their previous name, Total Protect. Initially, I intended to cancel and look for an alternative warranty company, but since Cinch took over, I have decided to stay because of their excellent service.

I have been a Cinch Home Services customer since they acquired the previous company managing my home warranty when I purchased my house. Over the years, my experience has been generally positive, although I miss the days when it was easier to speak directly with someone over the phone. As someone in my 80s, navigating everything online isn't my favorite, but it works. Anytime I've had an issue, Cinch has been prompt in sending someone to resolve it. For instance, I once had a problem with my freezer, and the technician, Ken, came out. He was here for 45 minutes and it wasn't something that could be fixed. He told me he'd get back to me about it and within two weeks, I received a check for $1,200 to to get a new refrigerator.

I acquired Cinch Home Warranty when we purchased our home, and we've been protected for almost four years now. The process of sending out a claim is easy — I go online, fill out the warranty information, pay the deductible, and then they arrange for someone to come out. However, I find the deductible to be quite high and it has increased every year along with the monthly rate, which is a bit frustrating. Moreover, the technicians often have to make multiple visits to fix an issue, which isn't ideal.

I've been a customer of Cinch Home Services for over 10 years. Recently, I had an issue with my combined air conditioner and heater, primarily with the heater. The service experience was satisfactory as they came quickly, although they didn't have the necessary part initially, which extended the repair process by 2-3 days. Fortunately, the weather was mild at that time, so it wasn't too inconvenient.

Had Cinch warranty for several months. My HVAC system went out. They finally sent someone after a week. This is during the hot months in Georgia. The contract company came out and determined the compressor was bad. Cinch didn't want replace the compressor. They wanted to pay to start replacing parts instead of fixing the problem. Their contract company fought with them for two weeks. Cinch didn't want to pay to fix it right. Finally, the contract company agreed to replace a part instead of replacing the compressor. I waited another week to get the part.

I've been using Cinch Home Services, previously known as HMS, since I purchased my home in 2003. While my experience has improved recently, about 4 or 5 years ago, it was quite challenging. However, the service has gotten much better lately.

I recently had an experience with Cinch Home Warranty, which was included with the home I bought. Submitting a claim has been straightforward, although it sometimes takes a bit longer for communication to reach the service technicians. It typically takes around two days after submitting a claim to receive a call. Once the service technicians arrive, it's a mixed bag. About half of the technicians are well-qualified, while the others seem less knowledgeable. For instance, my last claim involving the furnace required the first technician to request assistance because they were unfamiliar with the system. However, once the issue was resolved, the furnace has been working perfectly.

I first learned about Cinch Home Services through my mortgage company, Rocket Mortgage. My experience with them has been a mix of good and bad. We have boiler heat, and initially, there was a language barrier with the first technician. My husband had to communicate through a translation app since the technician didn't understand English. Despite repeated visits, he couldn't fix the boiler. However, they eventually sent another technician who was fabulous and resolved the issue immediately. We live in a rural area in Kirkland, which means technicians often come from about an hour away, adding to the complexity.

I first came across Cinch Home Services as part of a home warranty deal when I bought my condo. The sellers included a year-long warranty on the property. I recently had to make a claim for three kitchen appliances that were not working properly. Cinch covered the warranty part, and I only had to pay a small amount upfront for them to come and inspect the appliances. They managed to fix all three, and the process was swift, taking less than a week for them to come out. The technician who was sent was excellent and very professional. Overall, I really appreciate how they handled the issues that arose during the first year in my condo.

I recently had an experience with Cinch Home Services regarding my condo's warranty. Our kitchen sink started leaking, and I contacted them about it. The representative was incredibly polite and prompt in addressing our issue. It turned out the leak wasn't due to the pipe but something related to the garbage disposal. They managed to fix it that same day, which was fantastic. Given the quick response time and efficient service, I'm very satisfied with Cinch. Our homeowners association usually handles most issues, but we opted for a warranty for inside repairs, and it has proven to be a good decision. Overall, the service was quick and courteous.

I've been a customer of Cinch Home Services for over a year, and overall, my experience has been very positive. Recently, I had an issue with my drain not working properly, so I submitted a service request. The technician who arrived to fix the issue was very nice and completed the job in just a couple of hours. Since the repair, I haven't encountered any more problems with the drain. The technician also ensured everything was cleaned up afterward, making the process seamless for me. I would absolutely recommend Cinch Home Services to others.

My experience with Cinch Home Warranty, formerly known as Total Protect, has been quite positive overall. We used their services last year and they were very cooperative in handling our claims. Last year, we had an issue with our washing machine. The problem involved several malfunctioning parts, such as the mechanical components requiring tightening and a circuit board that needed replacement. The repair process initially took about a month, but it was resolved efficiently, and the washing machine performed well until we recently encountered another issue. This time, the machine stopped working at the end of the wash cycle, and despite trying various cycles, it wouldn’t proceed beyond a certain point.

I initially came across Cinch through a recommendation from our real estate agent when we were selling our house. We got the home warranty to appeal to potential buyers, thinking it covered a 1-year period. However, when the house didn't sell, we decided to rent it out and I was surprised to find out the warranty's duration was reduced by Cinch.

I have been using Cinch Home Services for a couple of years, and overall, my experience has been quite satisfactory. I first came across them possibly through a mail solicitation, but I can't recall exactly. They have a network of contractors, and almost every one I've used has been very satisfactory. In fact, we have a contractor coming tomorrow to fix a faucet, and we specifically requested him because of our previous positive experience.

Scheduling with Cinch was easy. I did it on the portal and it was straightforward. Our house wasn't being heated and we had someone out the next day. They got to the bottom of the issue. It was an air filter problem. So, that was quick and easy. New homebuyers should move forward with Cinch. As a new home buyer, I'm usually uninformed on what decisions to make. So, it's a good call in case you need to make a big repair.

I have been using Cinch Home Warranty for about five years, ever since the previous homeowner transferred the account to us when we moved in. Generally, my experience with submitting claims has been straightforward. I call the representative, explain the issue, and they take notes and inform me of the deductible. Initially, I used their service for my stove and refrigerator, and the process involved a bit of back-and-forth communication to set up appointments with service providers.

I first heard about Cinch Home Services through my real estate agent and have been with them since around 2018. Recently, I made a claim because my water heater was leaking. When the technicians arrived, they assessed that the entire unit needed replacing. Unfortunately, the first water heater ordered was the wrong standard, and now I'm waiting for the correct one to be scheduled for installation. It's been a few days since I last heard from them.

I've been a customer of Cinch Home Services for three years now, and submitting a claim has always been a straightforward process for me. I recently had an issue with a clothes washer that wasn't draining water. It took a couple of different repairmen to solve the problem, but overall, it was a smooth process.

I've been a customer of Cinch Home Services for a few years now, and my overall experience has been mixed. Although the service eventually gets completed, getting the service people to come out can be a lengthy process. For example, it took almost three months to fix my garage door remote due to a power issue. They were waiting on parts, which contributed to the delay. Similarly, with my ice maker, it took a while to receive the necessary parts. When the technician came, he didn’t seem to know what he was doing initially and had to return later, making the situation quite hectic. Despite these challenges, the techs generally had decent attitudes. In terms of my experience, I would rate Cinch a 2 out of 5.

I purchased a condo, and with the agreement, they provided Cinch Home Warranty as a home service. I've been protected with Cinch since August. Submitting a claim has been very smooth; I normally do it online, and it's pretty easy. The quality of contractors I've had is fine. I appreciate the quick response time, usually within a day or two. However, I think the cost could be improved. I would tell a neighbor that I've had no problems and they've responded to everything I have asked them for. Overall, I would recommend Cinch Home Warranty to friends.

Submitting a claim with Cinch was straightforward, but getting the service done in a timely manner has been challenging. When I reached out for repairs, they would assign a company for the job. The companies they work with are generally great, although they often attempt to use certain companies like Sears, which can be delayed. When I insisted, they found another company to come out within a day.

I have been a customer of Cinch for several years. I've never encountered a problem with them or with them getting me the help and the service I needed.

I have been using Cinch Home Warranty since I bought my home five years ago when the sellers implemented it as part of the purchase agreement. My experience with submitting claims is quite straightforward online, although it can be challenging to get through to customer service when necessary. Recently, I had an issue with my HVAC heat pump unit, where the condensing unit fan stopped working. The contractor followed the proper procedures and successfully identified that the fan was faulty. Fortunately, the unit was still under warranty, and a replacement was arranged.

I purchased a home, and the seller included Cinch's home warranty with the closing of the house. We've been with Cinch for less than a year as part of a two-year agreement. I've had a great experience with their service. When I needed a repair, they were very responsive and quick. They committed to a specific date, and the technician fixed the issue right away.

I recently purchased a new home and Cinch Home Services was my home warranty. It was recommended by a friend. I've been with them for about 10 to 11 months. During this time, I've called them a few times, particularly for plumbing issues. Each time, everything was perfect. They sent a professional out quickly, which I appreciated. The repairs were done, and I haven't experienced any further problems.

I have been using Cinch Home Services for four years. Originally, when I bought my house, I had a Cinch warranty and I've continued to keep and maintain it since. During this time, I've had to contact them mainly for furnace issues. They addressed the problem, although it took multiple visits to resolve entirely, which eventually required a new circuitry board. Now, it's been taken care of and running fine.

I acquired a plan from Cinch Home Services in July 2024, provided by the sellers when I closed on my house. Since then, I've made two claims. The first was for a replacement of the ice maker in my fridge, and the second was for an instant hot water dispenser in the sink. The claim process was smooth, with the technician reaching out to me quickly. We scheduled the necessary repairs then they came and fixed them.

I am a real estate agent and have been using Cinch Home Services for home warranty needs. My experience with submitting claims through Cinch has been positive so far. The technicians I've interacted with have been commendable. I did come across an advertisement suggesting that customers could receive a couple of months free if they chose Cinch, and they ought to give it to me because I recommend it for my clients also when they buy a house.

I acquired a home warranty from Cinch for a rental property in 2019, and my experience with their claim submission process has been mixed. Generally, I've found the process not too challenging, though occasionally there were difficulties in getting the person on the phone to understand exactly what the problem was.

I wish I could give 0 stars. We purchased this plan to give peace of mind with aging appliances and furnace. This week it was -15 to -30 degrees in MN and the furnace died. Cinch was very good at scheduling a service provider promptly. Our furnace is 25 years old and has needed work multiple times. This time it was determined a new control board and blower motor was needed. The service provider indicated that the unit was past its life expectancy and he would replace the unit. He called cinch where he was told to not condemn the unit but to replace and order parts and to not try and a replacement order. I was not apart of the conversation just basing it off of what he told me. We are now on day 3 of no heat and will still have a 25 year old furnace that is way past its life expectancy.

In the act of fairness and transparency, we FINALLY found the right person (Wendy). Wendy listened carefully, communicated timely & took action. In truth this was a painful & lengthy process. Wendy did ultimately bring resolution with our dishwasher issues and continued delays. Thank you Wendy for your help. I hope Cinch will learn, improve, and hire more support agents like Wendy. My suggestion would be to have Wendy train your staff. We found Wendy professional, compassionate and responsive. I'm open to giving Cinch a second chance.

This time, my water heater went out and is leaking on the floor. A technician came out and said it needs to be replaced. They could not guarantee that thus could be completed within a weeks two days later they have still not approved my replacement. I have decided to pay out of pocket and cancel my warranty with them.

I've had this policy with this company for many years. The gas exchanger of my HVAC broke and after 3 weeks it is not fixed and can't seem to get anyone to assist me. Meanwhile my family is suffering.

I bought a house and the people who owned it before gave me a year of Cinch warranty. I talked to Cinch recently because my sewer was plugged up. I did this claim over the phone and customer service was very nice. They sent me information and I had to call the contracted company. They came out and unplugged my sewer. They were very knowledgeable and got the job done in a timely manner.

Cinch is good and reliable, so I appreciate it. It was my fridge. Only thing is they require you to be home whenever they come. As a single mom, sometimes I have people there, and they can't tell you exactly when they're coming. But it worked out for me and I'm thankful that things got fixed. I paid 75 and things got fixed. I was happy with the people that came out. They were very good, helpful, and kind. The last time, I had to cancel because I figured out it was the filter. We finally got the problem solved with my fridge. It had issues since I moved in and now, it seems to be working fine.

I have not been very satisfied with Cinch. I first contacted them in January last year because my refrigerator was not making ice and was stopped up. This is apparently a problem with Samsung refrigerator and freezers. They sent a repairman out, and that was fine. They said that they were going to replace the ice unit. The next time the person came out, they went to the house next door instead of coming to my house. They took a picture and said that they had been there, but they had not. I had taken off of work to be there for them, and they didn’t even bother to double check the number.

I've only been with Cinch for three months. My experience with their technicians hasn't been the greatest, but it’s been all right. My dishwasher had an issue, and something had to be replaced in it. They're getting the last part this week. It’s taking a long time to get fixed.

My last experience with Cinch wasn't too good. I had a plumbing issue. The person who came out the first time said there’s still leakage outside and it’s not covered. I never knew the outside pipe is not covered. Cinch should try to explain better what is covered and not covered.

Cinch’s service is great. Everything is respectful. They come on time and they call. Sometimes I reach out to them on the phone and sometimes I do it online. If I don't understand it online, they help me on the phone. They communicate and they tell me what the problem is and they do everything they're supposed to do. They get the job done. I did a claim and they had people repair the AC thing outside. It works perfectly. They did my washer and dryer back in the day. Cinch paid me to get a whole new washer and dryer. Everything is fine. I only wish their price could go down. Things keep going up.

When I bought my home, Cinch Home Services was rolled into my first year owning the home. It was rolled into my mortgage. I just continued on with it since then. Initially, claims were resolved a little bit slow. But the last couple of times I've used it were remarkably faster and easier. I think part of it was when I first got the service, they didn't have a lot of providers in the area I lived in. I believe they have more now.

I’ve been with Cinch for four and a half years, and it was included when we bought the house back in 2000. The seller provided it, and that’s how I ended up with them. For the most part, they’ve been very responsive. We’ve had a few things that broke since we’ve been here, and they’ve come and fixed it.

I chose Cinch Home Services because the prices were pretty much competitive to everyone else, and they were referred to me by my mortgage company, so I felt a little more secure. Filing a service request was pretty excellent.

I’ve had several home warranties with other houses in the past, but I just didn’t feel like they really provided a lot of coverage. Cinch is a little bit more expensive, but I feel I get more for what I pay. It just seems like there are fewer things that are excluded.

Submitting a claim with Cinch Home Services was actually a good and satisfactory experience. My heat went out, and while it did take 24 hours for someone to contact me, it all worked out fine in the end. It took an extra day to get the part, but it wasn’t because the contractors were negligent, they really tried very hard and had a very good attitude.

Experience with Cinch Home Services has been sometimes really good and sometimes really bad, and I’ve been with them for 10 years. Bad was when our oven quit working and needed to be replaced. It was a nightmare. It took over a month and a half. It came down to a conflict over the fact that all of my appliances are black, and they wanted to replace it with something that wasn’t black. It was ridiculous. Turned out the black one was even the cheaper option of all the options. But I do have a black oven now.

The last guy came for a toilet that was leaking. He found something I didn’t even see, and he fixed it. Everything was smooth from claim submission to the tech that they sent out. I had a different company when I had a house in Virginia and I was very unhappy with the service providers that they were using. But Cinch had good people come in anything I’ve needed done. I’m very happy with their company.

I moved in less than a year ago and just kept the insurance that the previous owner had. Submitting claims has been easy with Cinch. So far, it’s reliable. Good service.

I’m a first-time home buyer, and I wasn’t gonna buy a house without a warranty. The people I dealt with hooked me up with Cinch. Cinch gives me peace of mind, that when things break in my home, I have some protection and won’t have to spend crazy amounts of dollars.

I like the ease of scheduling maintenance appointments. I’ve used the service and I have always gotten prompt responses. They’re easy to work with and they’re willing to send out extra service if needed. Submitting claims is very easy but as far as the quality of contractors it’s 50-50.

It’s been good with Cinch. I reach out to customer service through the phone, and they respond at a timely manner. Someone came two months ago for heating and he was able to fix the issue the day he came out. I would recommend Cinch.

I purchased this warranty based on a recommendation from a trusted Real Estate professional. On my first occasion to request service, my house in MD had a pipe freeze and split. When the temperature rose above freezing, the ice thawed and the water sprayed out, through the wall board and into the laundry room. Luckily, my daughter was checking on the house and quickly shut off the water, minimizing the damage. I started a service request and had to wait for them to find a provider in the area. That took a couple of days. Because I was at my residence in another state, I had to fly in to coordinate with the service provider.

Very hard to connect with customer service. Yes, you can file a claim online, but if there are special circumstances that you need to relay to them, you are almost out of luck. Called last week, was disconnected 7 times! Then when the call did go through, it took practically 15 minutes of going thru their voice system to finally get a representative. In the middle of a claim now, waiting since Thursday (it's Monday now) for them to research whether or not they can get the needed part. Hey, it's just a furnace in the middle of winter...Going online to check the status, doesn't help. Don't know if they're just slow or they don't update. Just got cut off again on my 2nd call today, after talking with someone for over 5 minutes--they have my info but didn't even bother to call me back so now I have to go thru the whole voice mail system again! My advice is to go with a different company, because these people suck.

Our claims experience with Cinch has been horrible. It goes back to when I first got a call. We'd signed up for it and the rep told me what my email address was. I told him that that was inaccurate. He was going to mail us out some booklet but we never got it. Fast forward to when the washer went awry and I contacted them to get an appointment. We don't live at the location as it's not our permanent residence so I had to schedule that to facilitate, to take off work and get down there, which I did.

I’m happy with Cinch Home Services. They are the best insurance company. They are worth the price. Especially, giving a window of 90 days, if there's another, to come back. I appreciate that. But last time, when the heat was not functioning well, they let me wait all day long. They said it would be from 7:00 AM to 6:00 PM. At 8:00, an agent would call me to give me the estimate time of arrival. They never did. I had to stay home with no hope all day long. But when the tech came, he was nice, professional, and explained to me the issue. He knew what he was talking about.

We were with Weichert Home Warranty a long time ago, and that became HMS, and then it became Cinch. I don't know what the change was between it and HMS, but Cinch is good. When I was with HMS, I was considering leaving. But something happened and now, I like Cinch. We used to call to submit a claim and dealing with the rep was positive. The people on the phone are always great. Cinch pushes us to use the computer now but it’s easy.

I've been covered by Cinch for about 6 yrs now and have had a relatively fair experience with them. I can attest to the fact that when I place a claim and pay my deductible I get a call in a timely manner to get the job scheduled. That immediate response to my request to get a service provider to my home is very much appreciated. What is not timely is the delay and inability to locate parts to fix your item. I have experienced this awful process a few times now and I am officially done. In this current experience (day 22 at the time of this review) my family has been without heat for 3 weeks. I placed the service request 22 days ago and was informed today that it will be at least another week before the part comes in. All while the temps have been below freezing and are currently in single digits.

When we got the house, the real estate agent gave us the warranty. We’ve had it since 2021 and every time I need a service done, I need to call and pay 200. But Cinch has been okay.

I have purchased a homeowner's warranty on the last several properties that I've owned dating back to 2015 and Cinch has always been the company that I've purchased from. Recently, I had a significant homeowner's insurance claim and it was due to the failure of a major appliance in my home. The homeowner's insurance managed the property damage and recovery but I went to Cinch to seek replacement for the appliance itself after failure through the portal. It took a couple of different tries and companies to come out but overall, it was a positive and seamless experience.

The water heater had a failure and needed to be replaced but the contractor couldn't get to it for four days. That was unacceptable. It was already leaking for a week and it exploding in the house could be catastrophic. So, we were not gonna wait until it blew up. So, Cinch said I could just have a contractor do it and told me what I'd be paid if I did it. So I did that and it's been probably two and a half weeks since that work has been done and I haven't seen or heard of a check en route.

My 60+ yr old heat system clunked out on 1/2/25. It was my only heating source. Repairman said it’s obsolete and needs replacing. Called Sears and filed a service request and paid deductible. Received quick response approving an out-of-network provider. Submitted quote, photos, and their checklist on 1/2/2025. From there, great customer service went DOWN hill. After not hearing back for 4 days, I reached out and the status given was “either the request is being reviewed or documents had not been received.” Panicking, I resent the documents AND called. I was told the same status. When I asked if they could at least tell me if the documents were received, they could not. I have subsequently sent the documents (5 times total) EVERY time I called or emailed about the status; yet the status remains “we are reviewing”. It is 1/21/2025 & I have yet to SPEAK with a person who can tell me what they’re missing that can help them move things along. Or tell me what is wrong with what I submitted. The portal keeps saying it’s being reviewed. Freezing temps are in the forecast for the next few days and they’re still REVIEWING an expert’s report that says the system is irreparable. This, after THEY could not find a repair service to inspect the system. If they have a team that can dispute my expert, they should send that team out to repair the system. I don’t care either way; I just want HEAT. I have been a loyal, PAYING customer and never had this type problem until Sears teamed up with Cinch. I am not a happy camper!

I filed two claims with Cinch. One was for my water heater, which was handled properly. I received a new water heater, which was good. The main issue is the claim that I filed with my furnace. That problem is not being fixed and I don't feel like Cinch is handling it properly. The contractors have been good, but I would tell others to be cautious with Cinch. Also, I can never understand the person I'm talking to.

I’ve submitted claims both on the phone and online and they’re fairly simple. My most recent claim is for one of my toilets. It’s clogged and the plunger doesn’t work. The contractor hasn’t been out yet and I have yet to meet the plumber. The ETA wasn’t great. Some of Cinch’s contractors were not good because the ETA was too far out. And when I had a problem with my heat pump and a part was purchased, it took a while. I thought it was a part that was over the counter but it took so long for the part to even arrive. Cinch is good, but it’s the same as any warranty.

I was with another company that bought Cinch and a few years ago, I got a letter that said they've been purchased or acquired by Cinch, and I just never changed. But the process for submitting a claim has changed. When I first joined them, there was a person you could talk to when you call the 800 number and they did the scheduling. Now, it’s all automated. I called and then, they sent me a link. From there, I did my scheduling. I liked that I could do that. When they sent the link, there was a choice of different days and times. And so, I was able to work around my schedule. So that was the best part.

Submitting a claim to Cinch was decent. Working on the phone got me where I needed to go. The reps tried to be helpful and were all very pleasant. My problems with the warranty were the repair services, not Cinch. They had a repairman come out for a claim. He came out and just never showed up or did anything ever again. So, it was three weeks of calling back and forth. But Cinch was great and everything got resolved.

Cinch has been quick and expedient. They usually send somebody out within a week. It has been a very good experience with them.

The techs were helpful. They did what they had to do and there were no questions asked. They saw the problem and fixed it. The claim with Cinch was very good.

My experience with Cinch has been good so far. The only claim that we've had was for the plumbing. They did a great job. It seemed like a pretty reasonable price and service overall.

My most recent claim with Cinch was good. They resolved the issue with my washer and dryer and HVAC. One issue was not resolved though because the people who came out said I needed a pump. I called Cinch back to get a second opinion but they wanted me to pay another $100. I said, "No, I'm not doing that." But for the most part, Cinch has been good. I definitely would recommend any homeowner to get with them because it's much better having a home warranty than doing stuff on your own.

What I like most about the service of Cinch is that it's so easy to set up. I had a leak in my basement sink and I was able to submit a claim online. It was super easy and quick. The response time was very quick as well. I also had to call them again for a toilet clog and it was the same guy both times. He was awesome. I have dogs, so he came in and he petted my dogs. My daughter was here at the time and he was talking to her. He was very personable and good at what he did.

We're not going to renew Cinch because of the service we've had. I don't think that I would recommend Cinch to anyone either. We've had multiple repairs. We have a big issue on the heat pump that's in our house. We had it fixed when we first moved in. They threw a part on, said that they fixed the heat but as soon as it started getting cold, the heat immediately died. I reached out to them and it took over a month, where it was 30 degrees outside. They never fixed the heat until quite a while later. When the repair tech came out, he was very clear that it needed to be replaced. There was no fixing it. But they filled it with freon, which I didn't want. The tech said that the last time he was out, they wanted to replace it then too, and they couldn't. He said he works for other warranty companies, and they would have had it replaced 12 times by then.

The previous owners from whom we bought the house would not make any improvements in the house but they agreed to give us a home warranty. If we use the service, there’s a $200 payment. It’s a bit high. But the people who came in and helped us with the repair did a good job. The dishwasher had a leak and they put in a new seal. It’s been working perfectly since then. Cinch is a good service.

I bought a home warranty when I bought my house 20 years ago. Then Cinch took over. However, I'm not happy with Cinch. I think it's baloney that I have to pay such a high deductible when I call before the work even gets done, and then possibly still have money to pay after that. For my recent claim, the tub was split and it was leaking water. Wouldn't fill up because it was pouring out the bottom. I ended up with a new washing machine, but that was after waiting for almost two months. The first home warranty company I had was good. They were prompt and fast. I didn't have to pay out before they got here. But when Cinch took over, the monthly payments went up. I had to start paying a $155 or $165 deductible.

Updated on 01/17/2025: I am just adding to my review a week ago. Our heating unit needs repair and we placed a claim with Cinch a week ago. On Wednesday of the following week, this week, we were told that they could not find anyone to come out and look at the unit and told us to find someone. We did what Cinch asked and then per their request sent the estimate to them for approval. We were sent a confirming email that stated that they had received our substantiating documentation and were told that someone would get back to use in 24 hours. We waited, no response. My husband called again. We were then told that we should wait another 24 hours because there was no determination. We waited. My husband called again and then was told that they do not have the supporting documentation, even though we received the email that stated that they had it. He sent it again and now it is Friday and no one will review the documentation so that we can get our heater fixed because it is a weekend and then Monday is a holiday. My husband talked to no less than 5 people and 2 supervisors and was on the phone with them for 2 hours and all that we got was a "canned script" that they had no way to reach the department that makes the determination except for the email. At one point, one supervisor had my husband on mute and would not even listen to anything my husband was saying. The response to my previous review states that I should reply with a personal message and they would get back to me. So, just so you know, they have not gotten back to me. The customer service is outsourced to another country and their representatives barely speak english. The worst part is that they took $200.00 before we could even get someone out to look at the heater, and now we have had to find someone ourselves, can't get approval for the repairs and they have kept the $200.00 even though they haven't done anything at all. It should be noted that the very first contractor that Cinch reached out to was available, but Cinch told us that they could not reach him. We talked to him directly and he was able to come out, but Cinch did not follow through with this. All in all, this company is a sham, they have scammed us into paying monthly payments in the belief that they would cover us in an emergency. THIS IS AN EMERGENCY. It is supposed to be BELOW ZERO this weekend, and we have no heat and no one will help us from Cinch. The only thing that we can now do is to try to get it fixed ourselves, but that means that we will be out of pocket the $200.00 that they charged us AND the $585.00 to repair our heating. I cannot stress enough, PLEASE DO NOT USE THIS COMPANY. It is my plan to put reviews about their poor customer service everywhere I can so that no one else is taken advantage of by this Company.

I'm comfortable with Cinch and I intend to stay with them as long as I have the home. I've been a customer of theirs for eight years now. When I call, they are prompt with responses. Recently, I had a plumbing issue. As soon as I paid whatever their fee is, they sent me the name of the contractor. They had someone come out and fix what the issue was. However, it took that contractor about a week to come out. I was about to call and ask if Cinch had an alternate. But normally, they just give me one contractor. The only issue I have is the contractor they use often takes a little longer than the time which I'm comfortable with. But they normally handle the issue in the first visit. So far, Cinch has covered everything I've asked for.

The real estate people we bought the house from gave me a few names and I called them. Cinch sounded right and I went with them. I’ve only been with them for about 10 weeks and the experience has been good. Certain things weren't covered though and Cinch couldn't do what I needed. I called and told them I had some electrical issues in the house that we just bought. They hooked me up with an electrician who came out here and did what he could that was under their warranty per se. They told me what they weren't able to do based on the policy. When I called Cinch and told them that I was a little upset that the guy came out and couldn't do certain things, the people were very kind. The rep said they were gonna give back the money it cost for the service call.

Horrible service. We are in the coldest weather in TN in years and it's been almost 3 weeks now and we have no heat. I have three kids under 11. They make us wait this long and then don't even have the decency to tell us they denied our claim. They won't fix the air ducts because they say it was Pests, but there is no evidence it was from pests and their technician didn't even get under the house to look. Horrible company, if I could give them negative stars I would. Horrible communication, no sense of urgency (considering it is freezing and we have no heating- no regard for my young kids), and they try to get out of covering anything. Just another scam warranty company.

Submitting a claim is easy and the reps are friendly as well as all the techs. All the things I needed as a brand-new homeowner that need to be covered are covered. The experience has been good so far.

The technicians troubleshoot an electrical issue that we had in our house a few months ago. They were great, very informative and thorough. I heard about Cinch through the purchase of my house and other than the high cost for a claim, it’s been good. Submitting a claim seems to be simple. As a fellow co-owner, it would be good to have the option of putting another person's name in. I started it and then, another person’s name got attached to it and we couldn't communicate very well with Cinch for that purpose.

Our furnace here in Illinois went out right before Thanksgiving. We called Cinch and they sent a tech out quickly to take a look. Five tech visits later, the furnace has been deemed unfixable, but a replacement timeline hasn't yet been shared. Its now January. How is it acceptable to not have heat for two months in the middle of January in Chicago? It has been a rough experience to say the least.

The best part of having Cinch is they either fix the issue or replace your equipment. I have had that situation happen in the seven years I've been with them. The downfall is communication between me and the companies that they send out to fix things. With Cinch, they don't give you any information to communicate. All it gives is an email and tells you, "This is the company that's coming out,” but doesn't give you a number to call. The company is supposed to call you. With the job I have, I can't always answer the phone in the middle of the day. I need to be the one to call them, instead of them calling me. When you call to talk to somebody through Cinch, they put you on hold till they call the person or call the company to find out who's coming to service your equipment.

Nowadays, submitting a claim to Cinch is done online. It’s good and functional. The only frustrating thing is that they have their own people. Sometimes, you know somebody who can do a good or better job, but you have to go with the ones that they want you to go with. But dealing with the techs has been very good. Sometimes, the repair has required more than two visits. But so far, it's been fairly satisfactory. Sometimes, over a weekend, you have to wait. And you cannot afford to wait on some repairs. If it's very cold and the furnace is gone, you need somebody the same day, not in a couple of days. But other than that, it's okay. Whenever they need to replace the appliance, they've replaced it.

I call Cinch when submitting a claim if I have questions. Or sometimes, I can do it online. The process is easy but right now, I'm waiting for someone to fix my furnace. I made the claim on Monday night and the repair person came out on Wednesday night. He said it had something to do with the electrical box. So, from Wednesday till the following Monday, I don’t have a furnace. At one point, it was in the negative degrees here. But that’s more the vendors trying to get out here and have openings. And my warranty has a reimbursement, getting hotels that the guy from Cinch told me about. So, I'm not upset at all with them. Every house should have Cinch. It’s hassle-free. They do what they say they're gonna do. I've dealt with other warranty companies and no one's been as good as them.

My experience when submitting a claim with Cinch was not good. They have this process of me needing to pay my deductible upfront. Then they assign a contractor but the contractor they assign is not good. Then they won't assign another contractor. I used them when my hot water tank went. The contractor they sent me seemed shady. He wanted to charge for some things that Cinch wasn't gonna pay for and wanted me to pay for it like a fee to remove the hot water tank.

I bought a house and the sellers recommended Cinch as part of the agreement to do the repairs on the house with any issues that I have in the future. Submitting claims is smooth and the only issue I have right now is that certain things are not listed. It’s online and they don't have windows on the website so you can't submit a claim for window repair. And it doesn't have customer service where you can explain what your issue is.

When we moved here, our real estate agent suggested Cinch. With Cinch, we like having peace of mind knowing that if something was to happen, we have someone that we could call and get help from. We also like knowing that we've got somebody who's looking out for us. Recently, we had an electrical issue. We didn't know anybody in the area so we called Cinch and they got someone to come out and fix it for us. He was excellent. He came out and knew exactly what he was doing.

If you don't have any home warranty, you should consider Cinch Home Services as your home warranty. It’s affordable. It’s easy to contact them and to go online. The only thing that I don't feel good about it is sometimes when I make a claim and they send someone out but they don't do the job, I still have to pay the deductible. I have to pay the deductible just for them to come out. Recently, the boiler would not produce the heat. The contractor came out and fixed it, and I got my heat back. The contractor seemed nice and completed all the work.

When we bought our house in March, the seller got the warranty with Cinch. We've used it once and the experience was very smooth. It was for a water heater. I was able to do the claim online then they were the ones that made the arrangements with the plumber that reached out to me to make the appointment to come and look.

I am appalled by the abysmal service I’ve received from Cinch and Sears, and I feel compelled to share just how disastrous this experience has been.

I sent my inspection report to them to show that everything was operable at the time we moved in and they just keep claiming it’s a “pre-existing condition”.

I purchased a couple of policies for my properties. I was approached at Sams club. The fees seemed reasonable. However, when it came time to use it for A/C in the middle of the summer of AZ temperatures over 100degrees, I was greatly disappointed. I ultimately went on my own and found a service tech since Cinch had me waiting over 1 week just to get it looked at. There were multiple issued with the communication and their protocal required just to start a work order. Home warrenty companies are not what they used to be. We purchased to set our minds at ease however, its quiet the opposite when needing service. It is more stressful to try and utilize what your paying for. Total run around. Endless holds and transfers on the phone. This is a total waste of money and additional is quiet the opposite of easing your mind with a home warrenty. I can say its like any other insurance that simply just adds more grief to an already stressful situation. Nothing good I can say about my experience. I dropped all of my policies and got charged to do so. Save your money. Pay the extra to avoid dealing with the stress of this company.

I’ve been with Cinch for eight years. I had it when it was still HMS, and then it automatically changed to Cinch. And I had a good experience, so I’m fine with it.

I bought a home and the previous owners already had a warranty with Cinch. We obtained the warranty that they still had when they left. I liked the experience, specifically how easy it was to request service and how fast they would respond to service requests. Since it's a new home and I wasn't really sure about the future here, I decided it was best to stay with them. The claim process is very easy. Communication with their reps over the phone has been positive. The same can be said of the technicians I had. The quality of their work was good.

Cinch came with the purchase of my house. And my experience with a claim through them was good and quick. The service technician troubleshot the problem, ordered the part, and came and fixed the issue in a good manner. And my interaction with the technician was smooth.

I did everything online when working with Cinch. The online portal was fine and I don't recall actually talking to anybody. I had one technician come out for two visits and he was awesome. He had to come back for parts, but that wasn't his or Cinch's fault. He was a really nice, knowledgeable, and friendly. If I needed a repairman again, I'd like to be able to request them again.

I initially got Cinch recommended by my Realtor when I bought my home. At first, my experience was great. They did exactly what they said. For example, when I bought the home, the warranty covered any wear and tear or breakdowns within the contract. I paid the $200 fee for each claim on top of the upfront warranty cost.

It's easy to submit a claim to Cinch online. The challenge is if I have to talk to somebody. It is impossible to get someone on the phone. It's literally frustrating and the only reason I ever would leave Cinch. I've thought about it a couple of times when I've called because I can't get someone on the phone.

I had a great customer experience with Cinch. I don’t recall if I booked it online or called, but they responded right away when I needed something repaired. I told them what the problem was and what I needed, and they found a professional to come out and look at it. He came out the next day, which was really fast, and he was able to fix the problem that same day.

Cinch came with the purchase of our home, and we continued to use them because it was easier to do. We like how it operates when submitting a claim. The contractors they send out have been fine.

I had two different service calls this year with Cinch and they were taken care of nicely. It’s easy to submit a claim online. The technician who worked on the refrigerator was friendly and called before he came. The technician for the dishwasher was the same. They were both great and did a good job.

Last year, we had an AC problem and Cinch Home Services fixed it. Then this year, my refrigerator went out and I had to throw away all my food. The technicians couldn’t repair it, so they purchased a new one. Another time, my stove was stopping the heat in the middle of the baking cycle. Someone came out and fixed it, but that issue took a while to get resolved because I had to have two technicians.

I have good things to say about Cinch when they're able to do something. But I've been waiting for them to work on my washer and it's been taking forever. They keep delaying it because they say they don't have a part. So I'm still waiting for that service. I usually call in to file a claim and the technicians have been cool except for the guy for the washing machine. He was a jerk. Other than that, I can't complain about the service when it does end up getting fixed.

My hot water heater went out and Cinch sent a team out right away to look at it. The guy said it was so old and in bad shape. It needed to be replaced. The warranty company refused to replace it. I had to pay the $200 deductible. And then even after that, the repair didn't last. We had to do another repair, which was another 100 and some dollars. The warranty company finally replaced it, which cost me even more money. The claim submission process of Cinch is fine and the people who came here were very nice. But the whole process wasn't very good. I didn't have a very good experience and I was very unhappy with Cinch. They should have listened to the repairman. He knew what he was talking about.

The repair persons sent by Cinch are polite and professional. They get right to repairing the items that need fixed. Depending on the severity of the repair, I call them on the phone if it’s an immediate repair that needs to be done. If it’s something that can wait, I reach out on the internet. So far, I’ve been very pleased with the service and with the items that have been repaired.

My microwave went out because it was burnt up. The appliance came with the house when I purchased it and it was about 20 years old. I got a little excited and upset when I ended up having to spend extra money that I didn’t realize. I had to pay $150 just to get them to answer some questions for me. After I finally gave them the money, it was determined three weeks later that the microwave had to be replaced. But then they needed another $100 in order to replace it. Microwaves don’t cost much more than the $250 I would be paying after the monthly fee for service.

The warranty came with the condo when I bought it last spring. After the initial figuring out how to speak to a human being, which was frustrating, I got a terrific human being whose name was Samantha. She has been following me along ever since.

Getting in contact with somebody through Cinch has always been a hard process. When I try to call to find out what's going on, I have to sit through probably 10 minutes of recordings before I get to someone. Then they put me on hold for another 10 minutes to find out what's going on with my repair. And it's like, “You should know more than I should.”

Seems locals know Cinch's game and won't respond to their calls. We were able to get someone out immediately...funny I think that's what they force you into. Constant broken promises, false advertising of "we use local service contractors " they will do what ever it takes to avoid paying or servicing their claims. I am a Realtor and will never recommend buyers work with Cinch!

In regard to starting my complaint with Cinch Home Services I'd like to state how difficult it is to understand their associates due to their lack of ability to speak English in an articulate manner, terrible telecommunication quality, nonexistent follow-through, excessively long wait times (when the associates aren't hanging up on you) and failure to execute a communicated course of action.

When I submitted a claim to Cinch, I had to pay before somebody would come out, which was annoying but other than that, it was good. They only came out once to fix my stove. The tech just came out, fixed the stove, and left. He didn't tell me what was wrong with it. He didn't say what they had to do. As far as their price, it went from $100 to $150. The website is nice. I went there to get the company's phone number, and it was easy to do.

I have the premium coverage. So I have not had too many things gone uncovered. What becomes problematic is as the deductibles go up, then one decides if there is something even worth calling them about since I don't know what the issue is. For instance, one issue ended up being a $29 part, and I would have done better to call somebody to just come out. But that's the risk you take. For the most part, I am pleased with Cinch. I've used it enough to know who I like coming to my home and who doesn't have to come back ever again. I had to retract my statement for my last claim because I found out it wasn't the company. It had been the technician that came out this time for the company. I had said flat out, “Don’t let them darken my door,” and did an excellent job. So it wasn't the company that was the issue. It was that particular technician.

Following my initial review, Cinch contacted me to apologize and offered a resolution that I found satisfactory. While I am pleased that we were able to reach an amicable solution, I would have preferred to resolve this issue without having to go public. I hope that future interactions with Cinch will be smooth, with no need for further escalation or the unnecessary expenditure of time and resources on either side.

I’m so disappointed with this service. I have been paying around $59 per month for some of my appliances. I have only had to repair one and didn’t have to leave a deposit until today. My ice maker was broken and I figured it would be a good time to use my warranty. Why is it that when I made the appointment, I was told no one would come without paying $100. So I have to pay a monthly fee and a deposit? Where does my $708 go that I have been paying for a number of years? I looked and the ice maker I need cost $75 and my husband can just install it. I would not recommend this warranty at all.

I am writing to express my dissatisfaction with the service provided by Cinch Home Services. My experience has been marked by a lack of customer service, subpar performance from your service partners, particularly Sears, and an unjust termination fee.

We submitted a claim for our refrigerator that was not working on November 4th. They sent a tech out, he “fixed it” and a day later it was still an issue. We called them again, they sent another tech out. This tech took one look at the fridge and told us that it was a non-repairable issue, and that we needed a new fridge. He told us if we hadn’t heard back within 2-3 days of him submitting the report, to follow up with Cinch as they’ll “try to get out of replacing it”. Boy was he right. We have called them almost every single business day since (hours upon hours on hold), and they keep claiming that pictures of the issue haven’t been uploaded, so they can’t put the claim through. Mind you, we got in touch with the tech, and he said he can not only see the pictures uploaded to the report on his end, but that he emailed them directly to the Cinch representative when she reached out to him via phone. They told us they would have it resolved by today (12/17), we called, and they said they “still don’t have the pictures”. It has been a month and a half since we submitted our claim!!! Still no resolution. What a scam.

Cinch is easy to get ahold of and someone comes in within 48 hours. But we had problems with our microwave and they ordered three parts -- two parts came but the third part never came. We discovered that they canceled it and they reordered it. They finally got the parts and they worked on the microwave but the next day, the microwave wouldn't work. So, they came back on December 3rd and the tech said it was the transformer. They supposedly ordered the part again, but I'm not sure now what's going on because the microwave is still not working. It hasn't been working since October. The problem apparently is with the part. So, I can't say that I blame them. Up to this point, they've been excellent.

We have purchased Cinch home insurance for the past 3.5 years. Our washing machine recently broke and flooded. It took weeks for someone to come out and look at it. It was a Sears repairman who eventually came out. At first, he said there was nothing wrong. When I asked where the phantom flood occurred, he then said he couldn't get a part he needed! We had a choice of buying a new washer or waiting for Cinch to order the parts. The order would take some time, he said. We decided to buy another. In the long term, it would likely be cheaper to not have a warranty. The repairman was useless as was Cinch. Don't sign up, you will regret it.

Filing a claim with Cinch has been a little bit easier now that they have a website. They've gotten quicker about answering the calls. There can be confusion and things that you don't know are covered by doing the claim on the website so you have to call to understand if things are gonna be covered or not. Fast customer support on the phone is the best way to get answers because questions are complicated and I don't wanna have to write a paragraph online to get an email answer who knows when. The reps could be more responsive on the phone but I'll give them credit that they have helped me in the past on the phone quite well.

If I could give cinch home services zero stars I would. I filed my claim in March 2024 to fix my Samsung microwave/oven unit. I paid my deductible and scheduled my first repair appointment in early April. This is when my nightmare with Cinch began. Over 20 appointments scheduled, five missed appointments by Cinch even though I waited for them all day, technician after technician wasn’t aware of the progress, or lack there of, of the last technician, one technician took our oven door off and dropped it on our floor and busted our kitchen cabinet but denied it. My husband was standing with him. He wouldn’t give us the number to file a property claim and kept saying he’d go to Home Depot to buy cabinet paint and touch it up himself. Days later he gave us the property claim number via text because my husband kept asking him. My husband has a back issue but had to help the technician lift up the heavy oven door to try to reattach it but he didn’t have the knowledge to reattach it. The technician tried to Youtube how to do it, but wasn’t successful. He had to leave the oven door propped up against our kitchen cabinet for 1.5 weeks until the next technician could come. He requested a helper and a dolly because it was a heavy lift, but the next technician showed up alone with no helper and no dolly so he couldn't fix it. Four appointments had to be cancelled when a technician showed up with no helper and no dolly claiming they didn’t know they needed them, but the last technician said they had requested it in the computer system. One appointment they took the oven door off again, and laid it on my nice living room rug, only to stain it with oven grease. At the beginning of our claim, i spent 13 hours on the phone trying to figure out where some of the parts one technician had ordered…we kept having different technicians saying we needed more parts, different parts upon every single visit. Finally, all parts supposedly came and two technicians tried to put them in the microwave, but said they didn’t work. next technicians at the next appointment said they put them in wrong. I was told by a couple technicians that Cinch was a terrible warranty company and the other warranty companies they work for would have replaced our unit by then. One technician told me that Cinch was trying to wear us down so bad that we would just give up on the claim. Their system to communicate the problem to each technician at each appointment is extremely flawed. Every appointment was like I was in the movie “Groundhog Day.” No technician knew any of the problems, requests, issues, recommendations and parts needed. They always would ask, “So what’s wrong with your microwave?” It drove me bonkers. So this meant they started from the beginning each time. It was insanity. Our microwave/oven unit was finally fixed at the very end of October. 9 months of hell. I filed a claim with the Better Business Bureau and Cinch tried to buy me off with reimbursing my 100$ deductible. I wanted my warranty payments back since the collected my money but didn’t provide me with a quality service. They acknowledged we went through hell, but basically said they can do whatever they want, it’s in their contract. Too bad, so sad. Warning: Go with American Home Shield. I was told by a Cinch technician that they are honest and reliable.

We are two-time customers with Cinch. The first time, we had a good experience. The second time has been terrible. We were charged for a plumber to come out to fix an item. He did not fix the issue, and we finally had to contact another plumber in the area to have the issue resolved. We paid $150 for the plumber with Cinch (who did not fix anything), then $350 to finally have the issue resolved. I was not given a refund from Cinch, despite the service provider not fixing the issue. I then had to call for another issue and requested they not use the service provider who charged me and did not fix anything. They immediately assigned me to the same service provider.

If I could rate Cinch -1000 stars, I would. I’m in disbelief that the company has been in service for 40 years, because of the terrible service me and my family have received. Cinch forced us to wait 2.5 months for our heat to be fixed in the middle of winter with a child. The temperature hit below 30 degrees and even snowing a few days. We first reached out to Cinch in mid-October. A technician was sent to our home. He couldn’t fix our boiler so another technician was sent a day or two later. He needed a part that he requested from Cinch. The part arrived a few days later. The technician said Cinch ordered the wrong part so another new part needed to be reordered. By this time it is the beginning of November. We assumed the part was ordered. A week goes by and there is no communication from Cinch. Temperatures were starting to drop, my wife and I called Cinch several times in an attempt to quicken the process. We were told each time the part will arrive in less than a week please be patient. We called back of the day Cinch told us it would arrive and they pushed the date of arrival to a week before Thanksgiving. By this time it is freezing in our home; we layered with coats once we were out of bed. Our daughter even became sick. We had to leave our home to stay with family. We asked Cinch if we could get our own service folks to complete the job (and for Cinch to cover the cost) and we were told no. We asked for our deductible back since it had been almost two months at that point and we were told no. I stressed to them that our daughter was sick from being in such a cold home. We were reassured that our case would be escalated to medical. The new arrival date came and went and the part did NOT arrive. We called Cinch, who said our part would arrive two days before Thanksgiving and the service provider would arrive on Thanksgiving to fix the heat. The part NEVER arrived. We were then given a date of December 5th. My wife and I called then and were on the phone with a supervisor representative for over 2 hours to try to get the bottom of it. We asked again to get our own technician but was told we would only be offered $218 toward a repair that usually cost $900 or more. We were told that the cost that was quoted by the technician was around $200 so that is all they could offer us. During the call, the representative got a "miraculously" notification and tracking for the part. It was set to arrive December 7th. The part FINALLY arrives. The technician comes out the next day after the part arrives. He disclosed to us that he found it strange that Cinch ordered the part on December 5th. My wife and I went to look at the tracking and sure enough the label had been created on December 5th, most likely around the time of the 2 hour phone call. We had been calling Cinch since October… 2.5 months and no one did their due diligence to see if the part was actually shipped/ordered. We called on a weekly basis and were told to “be patient” the part would arrive. The whole time it had not been ordered/shipped?!? This is ridiculous!!! Cinch has the worst customer service I have ever experienced. We were finally escalated to a medical case manager named Evan R on December 6th. We got on a call with him on December 9th told us there was no previous escalation to medical case manager in November as he had only received our case the business day prior, December 6th. I find this to be ridiculous to expect a family to stay in the cold for 2.5 months and Cinch only offered us a refund of the $100 deductible. We asked for the out of pocket cost to be covered to rectify the situation, which was less than $300. We were told no and dismissed. Evan even questioned us “Wasn’t your heat fixed?” To him and Cinch it didn’t matter that it took 2.5 months for our heat to get fixed, it didn’t matter that our daughter was sick with a cold a few nights, it didn’t matter that we had to take time away for work and family to spend hours on the phone chatting with Cinch representatives, it didn’t matter that we had to leave our home for several days when it snowed. (This is the second time we used Cinch to file a claim. The first time was for our pipe breaking in our home. We were displaced from our home and once again Cinch was having difficulty with their vendor. This is another ridiculous situation and I will add this to another review)

I initially called Cinch with two issues that had to be separately taken care of. When I first moved in, I had an issue where I had to call Cinch for a couple of other things too with the house that was wrong. The person said that next time when I call, I can mention up to three different things that somebody can come over and take care of. That was then though, when I first moved in. Now, I'm told that everything has to be separated. So, I don't really care for that too much. But it is what it is.

If I could give zero stars, I would. My experience with this home warranty company was absolutely awful from start to finish. The process took far longer than it should have, and the technician they sent was completely unprofessional. They showed up in a Toyota Prius with no uniform and clearly had no idea how to repair appliances.

I've had Cinch for years. This year is the first time I've ever had to have anything with Cinch. They took care of everything and I was so relieved. I had a water leak from my refrigerator. I had to have a lot of work done. I had to have tiles up. I had to have wood dropped. They put a container taped and plastic up to keep it out of the family room. When they took that down, they pulled the paint off the walls. I had to have it all painted. There was no stopping place. Also, it leaked downstairs. I've got a little kitchenette down there and I had to have that flooring replaced. It was a big job. My experience with them was great.

Update: Since leaving this review, a representative from Cinch reached out and provided me with the resolution I was looking for. I am updating my review based on their efforts to make this right and I very much appreciate their willingness to understand my frustrations and provide a replacement for my appliance that could no longer be repaired. Thank you!

The heater stopped working. The repairman came out. He repaired it. It did not work again so I'm waiting for him to come back out. If it ends up my heater being out, my heater is quoted between $8,000 and $13,000 to get replaced. If I have to replace it through Cinch Home Services, the $700 I pay a year will be worth it. It would pay for itself.

I've been using Cinch for probably 20 years. They were called a different company when I started using them, and I stayed with them. I've had one claim myself personally on one that we bought, but other than that, it's my clients that file the claims. They use an online reporting system, and it works reasonably well. But for some of my clients that are older, they have a little difficulty with the phone prompts. So I've advised them to default to the operator then, and deal with a person. So, that's worked out for them. The outcome was fine. The claims were paid, and the repairs were made. So, they were happy with the outcome.

Cinch Home Services offered a good coverage. It's like a peace of mind. Get it, especially if you don't know what's going on with the house. It's something worth getting. When we get a house, we never know the true conditions of everything. With a $100 deductible, they would fix it, or if they couldn't, they would replace it. It feels very secure. I would pay $100 and not worry about the rest. I wish they had a more diverse coverage. It's $100 per service. If we're talking about a bigger unit, there are multiple places that would have problems at different times. Let’s say I have five places that I need to fix over time. It's $500. If it's the same unit, same problem at different places, would be great if there was a discount for next time. Other than that, we made the right choice because we ended up using them shortly after we moved in.

My hot water tank rolled down last month and I needed a replacement. I put in the claim with Cinch and the technicians came in the next day. It was real quick. But they said they were gonna order the tank and I had to wait. The excuse they kept giving me was the supplier couldn't get a tank. But that didn't make any sense because the plumber that I hired on my own got it the same day that I told him. At the end, I had to still pay out of pocket, and Cinch would reimburse me. If they know that they're having problems finding an item, they could offer the reimbursement right away instead of waiting a week for it. They should take care of the issue as soon as possible. Having no hot water for a week in the northeast is not fun. But other than that, I'm happy with the coverage. Also, the technicians with Cinch are very professional and knowledgeable. They're very qualified.

When you file a claim, you don't get to pick who you want. But you won't know you don't want a specific contractor unless they come out. The second time around I needed somebody and Cinch recommended the same company, I told them I didn't want that company. When I had HMS, I could choose my deductible and it could be 50 or 100 then I just had my payment annually. Cinch bought HMS and now everything's more expensive. They require a payment upfront which wasn't the case before. With HMS, we would give the service tech the money at the time they came out and it was a little bit less.

I mostly have done my claim to Cinch online. I had several claims this year. Three of them were completed. I am having an issue with one of them, but I perceived the issue being more with the service provider and not Cinch. I had three plumbing issues and one issue with a dishwasher. The dishwasher issue's taken care of well expeditiously. My other two plumbing issues, a pressure water valve in the basement and a toilet issue upstairs, were both taken care of well. The other issue was a plumbing stoppage in my sink.

I bought a house and Cinch came with it. They're hard to get in touch with. Everything is touched on and it's hard to speak to somebody. They refer people back to the internet, and the internet is horrible. The first issue that I called about was my washing machine, but that was something that was just overlooked. When the people moved it and brought it into the house, they didn't turn on the water. Nobody had to come out. The second time I called, we saw the water on the floor and thought our furnace was leaking, but the service guy said he didn't see any water, so he couldn't follow it and see if there was a problem. He checked everything and everything seemed fine. He was knowledgeable.

Cinch was a referral and it was the first one that we found that we like. We've needed our hot water heater, our stove and our dishwasher fixed and submitting the claims was easy and fast. The reps were also nice and the techs were very friendly and helpful.

I’ve had Cinch since I moved into this house and I’m finding mystery stuff coming up. The repair guy fixed a pipe that was too short for some reason. He showed us what he was doing and when he got the tools. He elongated it and was done within a half hour. He had an assistant. So, it went well. It looks like we may need to call again for the dishwasher. We've been doing one thing after another, which is part of having a new house. The quality of work was A-plus, 100%. I liked it. But you have to pay when you submit a claim to Cinch and I’m already paying monthly. That gets to be a lot. It went up too. It was 53 and now, it’s 63 a month. They never told me why.