Cinch Home Services Reviews

I’ve had two interactions with the contractors. The first one was an HVAC company and they were great. They very friendly and responsive. If I had a question, they called me right back. The other one was appliance repair and they were a little slower to call back.

They came out to fix my stovetop yesterday. When they arrived, the part that they were trying to install was already broken so they had to go through another process, get another part, and make another appointment. I don’t know that that’s necessarily their fault, but it’s more time.

We also had a claim for our heat pump. We realized when we moved in that it was running nonstop. We actually ended up with not only heat pump running constantly with no hot air so it’s cold. Because it was running nonstop, we ended up with wet carpet in our basement next to the utility room because of that constant running. There was a wiring connectivity issue with the thermostat that they fixed. It’s been great since.

Overall, Cinch is easy to use and they’re very responsive. They are quick to get someone scheduled or assigned to the tickets.

My most recent claim was for my Sub-Zero refrigerator because the freezer froze shut and there was a problem with the icemaker. It started out as a big waste because the contractor they sent was not authorized to repair a Sub-Zero. However, I finally got Cinch on the phone and they backed out the deductible for me. They told me to engage my own contractor, which I did, and they paid the claim on a timely basis.

Cinch should improve communication. Maybe have two people assigned as concierge in case one person is out. I knew she was sick for a week when we first started talking, but I didn’t get any message saying she was out. There was no other number besides the general number for Cinch.

My last claim was on my washing machine and the guy that came out and fixed it was good. He knew exactly what was wrong, and he ordered the parts. A week and a half later, he got all the parts and everything was good. The only thing was, it took about two weeks before somebody got out. Still, overall, the experience is good, the price is not bad, and I have told a couple of my family members about them already.

I’ve had a good experience and would recommend using Cinch. Ideally, I’d like them to offer same-day service, like having someone come out the same day would be my only critique of the process.

The claims experience, though, was horrible. Number one, there were no clearly defined expectations on my part for what I should expect with the process. Number two, I was without a refrigerator for about three weeks. From the time I submitted the claim until I actually got my refrigerator back was about two weeks, but it was a very arduous process. I understand that things take time, but when it’s something critical like a refrigerator, the process should go a lot smoother and be a lot quicker.

I haven't had any bad experiences and I was happy with the service I received from Cinch.

Cinch has been good. I’ve had two claims so far, one for the refrigerator and then one for a microwave. I submitted the claim online and they called me back the very next day. The response time and the customer service were just excellent. They came out fast, and the technician was great and professional. They really took care of business. They pulled the unit out, put down blankets, and put the new one in. I couldn't have done that myself.

It was fantastic, and I’ve recommended you guys to about 15 people already. Their products are great, the price is great, and everything is fast. Everybody should call Cinch, it’s the way to go.

Submitting a claim has been very easy. We would just go on the app and put the issue in, and I don’t think there’s ever been a time where I did not hear from someone the same day. Customer service has been really helpful, really friendly, and really efficient. I’ve never had any issues with anyone.

The technicians have been good, too. One time I called in because there was an issue where I didn't like something about the contractor, and they were very willing to just send me another tech, which was really good.

But I hope they don’t go up no more on the pre-pay. Mine went up from 100 to 200 instead of from 100 to 125. They said 100 one time, and then this year it’s 200. If I got to spend 300, I’ll go buy the part myself.

I've been under protection with Cinch for five years, but I've only actually used it that one time to get a valve fixed on the sump pump. I just called them up and submitted the claim. It’s worth it sometimes, and I would still recommend Cinch.

One issue I had is I’m not tech savvy and the website was a little aggravating. But other than that, every person I spoke to regarding Cinch, whether it’d be customer service, has been pleasant. They communicated well and it didn’t take long to get my services done.

I was disappointed that Cinch decided to fix a 14-year-old unit instead of junking the thing. When they replaced it the first time, they forced me to get a low-end unit with a life span of about five years. Other than trying to cut their expenses by fixing a piecemeal, Cinch and the technician did a pretty good job.

The only problem I had was the scheduling. The company knew I had a big job on the outside unit, but they still had the tech do two or three other smaller jobs before this one. He ended up having a couple of people come over and do some of the initial work to get it ready so he could put in the compressor. He finally got it done around 8:00 or 8:30. That's probably the reason why he missed the fan the first time and I had to call him back.

We had some issues with the AC unit probably last month, and so I called, and then sent out Mid-Atlantic. The guys came out, took a look at it. It was a Freon leak. It's an older unit, and did a leak stop and refilled it with Freon, and it was fine. No issues. It's overall positive. So far, it's been good. I haven't had any pushback or issues, and service seems to be pretty timely whenever they assign somebody to reach out to us and schedule a time to come out.

Sometimes when I call to set up an appointment, I believe I'm talking to a foreigner because I can't understand the person I'm talking to. When I get ready to say something, they cut me off and I lose my train of thought. Also, when my hot water heater broke they charged my credit card $150 to send the plumber out. My hot water heater was covered, but Cinch charged me an extra $100.

I feel like Cinch uses efficient contractors. They're on time, knowledgeable, and they're respectful, so I do appreciate that.

The only thing we don't care about, and we’re having issues with, is we’ve sold our house, we still have three months left on the warranty, the new owner doesn’t want Cinch, but we have to pay for the remaining three months. We won’t be here anymore, so I would think it would behoove them to be more understanding.

The way the deal works is you call, they hook you up, tell you who it is, and put you on the schedule. But recently, my toilet was backed up and I really needed help right away. The person they originally sent me couldn't see me until Monday, so I called them back and told them. What they told me to do was find someone who could see me right away, get the bill, and they would take care of it, and they did. It was $350, so I put the money out and they reimbursed me.

They even had a customer service rep follow up to make sure everything was to my satisfaction. I was shocked, they really went above and beyond. I will be renewing, for sure.

After the vendor diagnosed the problem and I submitted the required documents, Cinch informed me that we would need to be without heat for up to seven more days before they would even decide on approval. I also noticed that they changed the date of my service request to make it seem like I just called them.

I am very disappointed with their service right now. We are doing everything we can to prevent our pipes from freezing while we wait to see what their next move will be.

I had two claims that I did in the first month, so it's already paying off for me. The motor in my furnace was cracked and my sump pump was going out. It was very easy to quickly file the claim online, and somebody was at my house within 24 hours to fix it. All I had to do was pay the $200 deductible and it was done that day. I even had my dog at home and they asked if they could give her treats while I was there. It was great.

For my heater, they called me within 24 hours and they were there the next day, which was great because I'm up here in Lexington and it was still freezing cold. I told them I needed my heater to work and they were there within 24 hours, had it fixed, and it was fine. I was at work at the time. They came, let themselves in, took care of it, locked back up, and I came home and it was just all done for me.

Filing online was very easy to do. I work on computers all day. I'm a college professor, so I'm pretty well-versed in navigating online systems, but even if you weren't, it would be easy and self-explanatory. And within five clicks, I had it all set up. It was really easy to navigate.

The home that I purchased was an older home, and so having Cinch gives me nice peace of mind. The pricing was reasonable. It was $200 each time for those claims which would have been $500 plus if I had done it on my own.

Cinch is very easy to work with, very timely, and completely hassle-free. The claims were done and I haven't had a single issue since. I've already recommended them to a friend of mine who is in the process of purchasing a home right now.

Cinch’s turnaround time is always convenient. It has never taken more than about 48 hours to get somebody out there. I've never had an urgent issue that had to be fixed that day. It's been a very easy process and they always get somebody out there. Work is always completed on the same day. The people I’ve had were very professional and they explained all the steps. I've had a great experience with Cinch. I have recommended them to quite a few people.

It’s been a pleasant experience with Cinch. But I recommend others to do their research and take a further look into what else they offer as our realtor failed to explain what other services Cinch has.

What I like most is that their contractors are already pre screened, and you do not have to try to search online or elsewhere for those services. There have been one or two who were unable to complete the job due to personal circumstances, but Cinch was able to replace them with a follow up contractor.

I am generally pleased with the service and will continue using them.

The scheduling in the Cinch website where you can choose the date for an appointment is false. The contractor just calls back and they give you an appointment schedule. The contractor we worked with was fine. They came and looked at the refrigerator and thought that it needed a part. So we had to wait while they ordered the part. They made another appointment to come back once the part was available. They put in the part, but it was still not working and they said they can't fix it.

The contractor had to go to some third party and submit their information, then that other party submitted something to Cinch, and then Cinch had to review it all. At this point, we' had been without a refrigerator for about two weeks. The whole thing was quite slow and tedious and it was very difficult to get ahold of anyone at Cinch. It was very difficult communicating with them. I'm glad we have the policy, but I wish they were a lot easier to contact.

And when I submit a claim, I do it online because it’s better than using the phone line. And then I usually get a text from whoever they assign it to. And when I respond, I define the problem if it’s not generic, like what’s in the policy.

In the first six months of owning my house, I used my Cinch policy for a major repair. My water heater broke and had to be replaced, which was a big help.

The bottom of my water heater rusted out, so it flooded my basement. I called the 1-800 Cinch number to request service, and within about two hours, a plumber was at my house soaking up all the water. Recently, I had a replacement done, which was handled a bit differently than the first. They told me I could either take the replacement or the cash value. Within three or four days, I had a new water heater, which was great, it saved me over $1,000.

The contract for my policy is great and covers a lot. The contractor assigned to me was respectful, on time, and did everything right. I have no complaints about him.

One thing I’ll complain about with Cinch’s policy is my air conditioning unit. I used my policy this summer because the AC wasn’t cooling, air was moving, but it wasn’t cold. I called Cinch and had them come out.

Eventually, my Freon needed recharging. I didn’t realize Freon had a special clause in my contract, so I assumed they’d cover it. But only the first half-pound was covered, and I had to pay for the rest. That one ended up costing me about $350. If I’d called the HVAC guy directly, I would have saved around $75. It’s not the worst, but I wish I hadn’t spent it. That's the only issue I’ve ever had with Cinch.

The first guy who went over there did everything that he had to do. He took care of the dryer, the washer, and the fridge. Cinch replaced a fridge for me. They asked me to throw away the old one that didn't work, and they sent me a new one.

Cinch reps should pay attention to what the customer requests, as I requested Spanish-speaking people, but I got a Spanish-speaking person once but then the next one was English. Other than that, they covered the stuff that they said they were going to cover.

It would make it better if they would let the consumer know up-front or be more transparent in the pricing and the terms of the services. Like if I file a claim, tell us what is covered and not covered. For example, our water heater went out, and so they covered the price of the water heater, but there were other things that were associated with its installation that you have to have, but they don’t cover that portion. And they don’t even really give a price layout. On the other hand, their representatives have been pleasant and professional. I’ve been pleased with the work.

We were having AC problems and couldn't figure out what was going on, so we called Cinch, and we ended up having to pay out of our pocket because it wasn't something they handled. But the guy actually found the problem. And that was what impressed me was because he found what the true problem was, because we had our roof put on prior to the fall. That's when we had to turn the AC on, and they had nipped a line. They had nipped the air conditioner line in some way that puts the Freon through. And he didn't quit until he found what it was. He didn't have to necessarily do that.

The last time we had to call them was for the furnace. It had quit. It didn't wanna start initially, but it had started after we already got them to come in. I decided to bring them in anyway. The tech was very nice and intelligent. He explained it to us so that we would understand and everything.

I usually call them because I don’t like their messaging system. It takes forever to get with someone. I'd rather deal with a person than an automated system. But if you stay on it and you figure it out. It's fine. It's so irritating and it takes about five minutes to wait.

There's not been anything wrong with the service but in some cases, they could have worked to get here quicker. Other than that, everybody's been thorough, explaining things in layman's terms where I would understand. They were very efficient.

I've told a couple of friends how things worked out for us having Cinch. I'm just glad I kept them, because there could have been so much more out-of-pocket.

I’ve had some technicians who were very competent, and the repair only took a day. But I’ve also had others who immediately said, this isn’t covered. This goes back to Cinch not properly preparing customers on what will be covered in a repair.

Even something as simple as a toilet repair can be tricky. Certain parts, like connectors, aren’t covered. We were specifically told that some of these pieces weren’t included in the coverage, and when I had an issue with an air conditioning unit outside that needed to be cleaned for the house to cool properly, it wasn’t covered. The repair was as simple as using my garden hose to clean the unit, which was ridiculous.

We have to pay out of pocket for them to complete the service. Of course, when you want something fixed in your home, you’ll do whatever is necessary to get it done. It’s ridiculous that Cinch doesn’t inform me upfront, and the technicians only find out after speaking with their home office. This process takes time, my last toilet repair ended up being a four-day job.

It was a back-and-forth process. I had asked the company specifically, and we called them on a Tuesday, but they didn’t come until Friday because they said they would only be in our area then.

If they send me a company that’s far away and they only come when they happen to be in my area, that’s not good customer service. I pay for annual coverage, which isn’t cheap. That was disturbing.

When the technician came on Friday, he told me he would return on Saturday to complete the repair because I asked. Saturday and Sunday came and went with no follow-up. On Monday, I called Cinch to let them know the technician hadn’t shown up and I hadn’t heard anything.

Two hours later, the technician finally showed up to do the exchange, but he didn’t have the toilet with him. He had to go to Home Depot to get a tool to unloosen the old toilet before completing the job.

Here’s another issue I hadn’t mentioned. When I called to escalate the problem after several days, the claims representative refused to elevate my call to a supervisor. I found that disturbing because I was asking specifically to speak with a supervisor, but she insisted that she was the only person I could talk to.

I ended up calling the renewal department, and they were the ones who patched me through to the next level to handle my complaint. That was interesting in itself.

Before Cinch took over, when it was Home Warranty Services, my experience was excellent. I didn’t have the issues I’m experiencing now. Lately, it’s been inconvenient because the companies they send are far away, I have to work around their schedule due to my location, and the claims department doesn’t clearly communicate what is covered and what isn’t.

Our warranty expired in January and we decided to renew it and pay for it ourselves. We were happy with their services enough to wanna pay for it. And we’ll probably keep them till we get rid of our house. My house is a little less handier than I am where I try and fix stuff. He’s definitely someone who wants to have someone come and actually look at it. So, he saw a great value in it.

We will move in about a year back to my home state. So, that was a big deal of us wanting to keep it. We wanna make sure that we’re protecting our investment the best that we can. So, when we’re ready to leave, we can guarantee to people that the house has been taken care of really well.

We wish it covered flooring as well, like carpet. Appliances are all great and the guts of the house but we bought our house as a flip. The people before us did a nice job on most everything, except they bought Menard’s carpet. It’s just really garbage and it’s already coming up in different places. I wondered if our home warranty covers that since the carpet was just installed a year ago. I know that it wasn’t covered. It’s a whole home warranty, but it mostly covers appliances. We’ve been really happy with it so far but it would be nice if they covered flooring.

I like that the service was simple, easy to use and fast. But it could be improved if I could have a little more say in the processes. I was replacing a hot water heater that was broken and I wanted a larger water heater. I asked the contractor when he came out and he said that he would request it. But it was already ordered before then so I never had a chance to ask. They never told me what was happening.

For our very first claim, we were having an issue with our air conditioning furnace. And so, somebody came out and said they couldn’t fix it with what they had. There wasn’t a lot of follow-up on that claim. But it seemed more from the contractor rather than Cinch themselves. I don’t know if there’s a better way to provide that transparency and accountability for the people that are contracted through Cinch, especially for follow-up things.

Original Review: The only contact with the company is through very limited online submission i.e. submitting a claim. Lead times for diagnostics is usually 2-3 weeks then another 2-3 weeks for parts to arrive then maybe the tech will arrive on the first appointment. No one to call or email if there is a no show. No prioritization on the rescheduled appointment still sometime between 8 and 5, maybe they will show up maybe they will reschedule. I am waiting to hear a new date on an appointment for the 3rd no show on the diagnostic visit for a service request placed over 2 months ago. I jave no idea what other home warranty companies are like, but I don't see how they can be worse. I can't provide a receipt since this is a service contract.

Original Review: Our furnace broke at the end of Feb. Initial response was fine but the technician needed a part because our furnace is old. It took two weeks to get the part and when installed it did not fix it. He spent two hours attempting before giving up. He reported that it could not be fixed. The next day Cinch decided that we needed another opinion before they would proceed with next steps. Meanwhile, I have no heat and a newborn at home. The second technician comes out on that Wednesday and cannot fix it. He noted a cracked heat exchanger which can leak carbon monoxide and kill us. Cinch then says they cannot proceed because they don’t have photos. Mind you it has only been 48 hours from the previous technician. Nevertheless they insist there is nothing they can do. I have asked since the initial call to raise the priority level due to the temperatures being in the 30’s overnight and my newborn. They claim it has been escalated. I call again Thursday and Friday and they claim no photos. The technician repeatedly tells me he submitted them. They will not allow me to submit photos or use the ones from Monday. On Friday evening they once again state that they need photos and received them but due to weekend and needing 48 hours there is nothing I can do and must continue to wait without heat and a potential timebomb waiting to kill us. I find out Friday they never made my case a priority until that afternoon and they never received the photos. So the reps blatantly lied to me. They still refuse to do anything without photos. On this past Saturday, again no photos, and the technician attempted to send and apparently Cinch’s network blocked transmission. Now they want to ask IT to troubleshoot, will only accept via email from the provider directly, will not move forward and my rep wont be back until Tuesday. Where is the escalation? Where is the urgency for a potential serious issue? Why must they have photos and only from someone who keeps attempting to but magically cannot. Why lie to me for WEEKS about the priority of my case and also tell me they had the photos. They are delaying my service to avoid helping me.

We had no heat during this last cold weather that was going on and we had somebody come and visit the next day. They needed a part, and normally, ordering parts takes a while. I have two elderly parents who live with me, and Cinch allowed me to mark the ticket as medical emergency, so they expedited the parts. It took a week to get the parts and fix the problem. Other than that, some fine print, and the fact that service fee has doubled, customer support has been good. The people there are worker bees.

It's fairly simple to make a claim. Normally, I'll call, and then they'll send me a link to my phone, and I'll go there and do my claim. The online tool is fairly user-friendly. The only thing I don't really care for is that it's hard to get to a person before you pay your deductible.

With my last claim two weeks ago, I was impressed because the service provider they booked stood me up two or three times, so I called Cinch and they were on it, cancelling him and finding me another service provider who came out the same day. That was good because I'd already paid my deductible and I was in a frustrating situation.

The next guy called and wasn’t very pleasant. But he said he knew about the issue with my water heater and that he would send somebody out. The tech was here 15 minutes after that call, and took less than half an hour to resolve the issue.

Even though I see it coming out of my account every month, I don't think about it. But then when stuff goes wrong, I know I’ve got a home warranty. Coverage-wise, the price is reasonable. I hope that it doesn't go up. For the service that they provide and how speedy it was, it's worth it.

were out the next day. They were super nice. Now everything's good.

Back in 2016, I put in a service call for my HVAC, and the company that came out to repair it told me that the unit needed to be replaced ‘cause it was close to the end of its expected life. They were just putting Band-Aids here and there to keep it working. It seemed to be going along fine until an incident occurred on the coldest day of the year when the heating system went out and I had to do another service call. The same company came out, reminded me the unit needed to be replaced, but he just replaced the thermostat. So, I was disappointed that Cinch didn’t take the word of the serviceman that the unit needed to be replaced, that they’re just gonna continue fixing it here and there until they wouldn't be able to do any more with it. I hope it works for a little longer until I’m able to purchase a new unit. Aside from that, I’m happy with the service and the response time, and I've not had any other problems with Cinch. I'm a little bit dissatisfied with the deductible 'cause it's rapidly gone up. But I'm okay with the monthly payment considering what it covers.

I live in Wisconsin. It gets very cold here in the winter. And I've got a little one. I've got a three and a half-year-old, but at the time, he was about two. My hot water heater went out, so I called them. and said, “This is kind of an emergency. We have no hot water." It's the middle of the winter. And they couldn't find somebody to come out here.

Two days with no hot water. They still couldn't find somebody to come out here and fix it or replace it. Eventually, I just said, "To hell with it." I went out on my own and I paid for it to be done and just said that was it. So I didn't use the service even though I had to pay $200 for my deductible.

Then it was like pulling teeth asking for my deductible back because no service was provided. So why am I paying a $200 deductible for literally getting nothing in return? So that was the first instance. And then we had a second instance with the dishwasher. Same thing, couldn't get anybody out here to fix it. So I just said, "To heck with it." I went to Best Buy and bought a new one. Again, I paid a $200 deductible. So now, they've got $400 of mine that I've never seen and not received any service for.

So then the big one which was, again, Wisconsin. And this was about six weeks ago. My furnace went out at 10:30 in the evening when we were experiencing negative temperatures. The wind chill’s about -37 degrees. My furnace goes out 10:30 at night. I called the repair place, came out at 1:00 in the morning. I had a 50-year-old furnace. It's ancient. The fact that it still worked was shocking.

Which is kind of one of the reasons why I kept paying for a home warranty because I knew the day was coming where the furnace would go. Well, that day happened, so they came out. Basically laughed, said, "I don't even know where you get parts for something like this. If we can't fix it, we'll send out somebody to give you a quote on a new one." Great. He left me with two space heaters, thankfully.

So then we my wife started the claim with Cinch. Well, again, same experience. We keep getting, "We'll get back to you within 48 hours. Oh, 24 to 48." It was laughable. In the meantime, it's cold here. We have no heat. So finally, I think it was about a week, they sent out somebody to come look at it. And this guy took pictures and he's like, "I'm surprised you didn't get carbon monoxide poisoning here with all the holes that were in this." He started explaining to me. Like, "This thing needs to be replaced, so I'm gonna call Cinch. I'm gonna let them know." Okay, great.

It's a week now. I haven't had heat. So I just said, "All right, to heck with it." So I once again dropped $15,000 and paid for a new furnace. And I just figured my air conditioner was old anyways, so I replaced it. That's why it was so much. I replaced that as well. So then we just went back to Cinch and said, "Hey, at the very least, can you provide us what you would value a replacement furnace. Just cut me a check. I've already paid for a new furnace. I couldn't wait any longer."

And what they did was they gave me a measly $1,100 and said, "This is what it would cost to fix," which is a joke because I already knew that you couldn't replace the parts. I'm not exaggerating when I say that it was literally built in the ‘70s. Our house was built in '63, so this is probably the second furnace put in the house. But it was probably 50 years old.

So that's how they alleviate. They sent me a $1,100 check and said, "This is what we estimated it would cost to fix it." So we will be cancelling our service. Every experience I had with Cinch was terrible.

I just felt bad thinking about a family that didn't have the means to do what I can do, and they would have to wait. By the time I got the decision from them, it had been over a month. It's been over a month before they finally said, “Here's your $1,100.”

I had to file a claim just recently. It was easy. I just went online, put in my account information, told them about the furnace issue. There's a deductible that I paid. They sent me the name of the contractor that was coming out to do the work. The contractor contacted me 24 hours later, set up an appointment, and had to wait for the part. But it worked out. Once the part came in, they came in and repaired the furnace. The only thing I had to pay was the deductible, so it worked out good.

Cinch was great. It was really easy to set up the appointment. I guess they’ve partnered with a good contractor that knew what they were doing. The only delay was just waiting for the actual part to come in. And then, like I said, I paid the annual premium – I just make one payment every year -- but it was more than worth it this time because the part was pretty expensive, so it worked out. I would recommend them.

You never really pay a lot of money for anything, but certainly, the part that had to be replaced, was certainly worth more than what the annual premium would be. There was value.

The first two claims were good, but on the last one, after paying my $200 deductible I got a bill from the service provider who did the work for my refrigerator and I had to call Cinch, and they did take care of it, but I don’t understand why I received the bill.

Compared to another home warranty company I use, the other provider covers more, has a lower deductible, and follows through more consistently.

Because we called all of them. I wanted to see what was the best deal and what was the best price-wise. The lady old me id that for an extra $15 a month, my roof would be covered too.

I'll make a correction. She did say that was incorrect. She said, "No, we handle everything inside the house." And I said, "So the roof is -- " She’s, "No, you don't pay a little extra and get the roof covered." This is what still led me to go with Cinch. She also told me that once I pay a $100 deposit, that I’m covered for six months. And I said, "That's on anything?" And she goes, "Yes."

It's almost like a bait and switch. Told me one thing and then once I got involved, it's not what they said. That's the only problem. Other than that, Cinch is fine.

But the other home warranties are more up-front. They flat out said no. Because I asked them after talking to Cinch. I said, "So if I pay $100, am I covered for six months on any appliance?" They're like, "No, you have to pay $100 again." And the lady at Cinch didn't explain to me that it has to be that same appliance it went down within six months.

So I felt a little misled. And that's why I went with Cinch. But that's okay. Cinch is like everybody else. I think one of the big differences, which is good, the lady I've talked to said that Cinch will replace something up to $3,000. Hopefully, that's true, because our fridge alone was $2,500.

The other home warranty said they'll pay up to $1,000. That was the one better thing that Cinch did. But I really wanted my roof covered. And I really wanted that $100 for anything that goes down, not just the same appliance.

Everything was great with our recent claim. I like that we just paid the $100, and the tech saw immediately what was wrong with our fridge. he fixed it, got everything going, and our fridge has been working great ever since. I don't have a problem.

That particular service person has come out before for me, though, and he's really good. He really knows what he's talking about and I have never had an issue with him.

Filing a claim is easy. Their site is very user-friendly. You just go online and do it. They will provide the name and the phone number of the contractor who will come out through a pop-up. It will be sent through text and email too.

The quality of the contractors who come out varies. We had one way back before we knew how it works who charged us for a toilet that they installed. And I'm sure they charged Cinch as well. But we didn't know any better. They said it wasn't covered, so we trusted them. But I know better now because we did some research when we filed a claim a year later.

The most recent claim was good. The contractors fixed the refrigerator because it wasn't keeping cold. The technician did a great job. He had to order a seal and he came back to install that. Cinch is helpful but it costs a lot of money.

The second time was a little bit frustrating. We had a sewer clog and a toilet backup in the basement. It flooded all over the basement and the carpet with grade 3 water. It was Labor Day weekend so they couldn’t get nobody. I finally got ahold of somebody and screamed at them. I can imagine what that would have cost on a holiday weekend to have somebody come and Roto-Rooter your drain out. You’d be paying an aggravation fee for holiday weekend too.

The plumber came out and he was very good. I gave him a $50 tip because it was a holiday weekend and he came out and fixed it. He also set us up with a restoration company to have our basement cleaned up since the water had gotten everywhere.

The third time was for 20-year old Maytag washing machine that came with the house. They came out and fixed it. The machine has been working fine since then. In the past, any time that you call for an appliance repair or to have somebody just look at it, it’s $200.

And then the last time was when we had a toilet clog. I don’t know what got into the toilet line but the toilet wasn’t flushing. So, I called Cinch and they sent a plumber out to do that. I was told that it would have cost me $250 for me to snake it out I saved some money.

I would recommend Cinch to others. The only thing that I don’t like about them is the way that you have to contact them. You can submit it through a link online where it signs you into your account, then you tell them what’s wrong, and then you put the 250 in. Their automation systems sucks when you have to call though. One time with the plumber, I literally had to say give me a human to the computer. I was really frustrated because the computer doesn’t understand what you’re talking about. And then finally, I got ahold of somebody who guy gave me the direct line to come through. To get to them is a little bit rough. But once you get ahold of an operator, they take care of it.

Their price is very reasonable. You pay $600 a year for your whole house to be insured. It doesn’t anything structural like roofing. But it covers everything including your plumbing, electrical, all your appliances like the hot water heater, air conditioning, heating system. It covers everything.

I don’t know whether my second year is gonna cost more but I am gonna renew it for the peace of mind. You’ll never know when something’s gonna go wrong. And I’ve never had a house that had a sump pump in it. I know they can go out and cause a lot of damage to your house with water in the basement, and all that’s covered with Cinch.

Submitting a claim with them was fine. I’ve learned how to attach a claim back to an existing request. I also figured out how to file a claim and attach feedback to it. How you access help could use some improvement just from a response time, not having to sit on hold forever. But everything’s going more to the app which is pretty good. I’ve been using that more and that made it easier.

In the middle of the winter, I’ve had issues with my furnace this year. It’s a new furnace that they partially helped pay for. They covered a lot of components. We’ve had several claims about not only the old furnace that was replaced, but for two years of having the new furnace, every winter we’ve had a whole host of issues. Getting somebody out here when it’s freezing cold outside and our house is cold has been a consistent challenge.

I have a two-and-a-half-story house. The exhaust pipe goes vertically up to the roof. There were a bunch of joints when the unit was installed, like 45-degree angles on that exhaust pipe that caused the exhaust pipe to not clear. And the safety mechanism in the unit was cutting the furnace off after so many tries. And then it won’t turn on and the house gets cold. So, that was the problem and they fixed that.

And then there’s other lingering electronic issues where the motherboard wore out. Old unit was 20 years old. It was a builder-grade, entry-level unit from when the house was built. But it worked 20 years and never had any issues the first year till it finally wore out. But certain technical, like computer sensors that are in the unit were fickle about backflow air into the unit which is what I think what was causing a lot of our intermittent issues with the heater stopping. It’s all safety measures to keep the unit from producing pumping gas into the house so it shuts off. It’s been replaced twice in the new unit in two and a half years. I don’t know if that’s because the company Cinch initially assigned to it didn’t know what they were doing when they installed it or should have encouraged a different unit installed instead of the one based on the configuration of the flues.

A couple of them diagnosed it and said they could replace all the components that have already been replaced and then the head of that company would say that they’re not gonna take it because they think it’s a bad unit to begin with on an older house and the flue is not set up right. They could change a few things if they have done it initially. And so, it wasn’t installed properly, is what some people say. I think it was installed fine. It’s just a fickle unit. And that problem seemed to linger forever before somebody finally addressed that. It took a lot of pain and suffering on the consumer’s side for Cinch to assign a carrier that actually understood, could diagnose it and then actually would do something.

Any time I’ve expressed concern, they’ve responded well. But to get somebody on the phone and track somebody down takes a lot of patience and time. I don’t know how the relationships are between Cinch and the repair technicians but it don’t seem like they’re great. A lot of carriers they’ve sent to me are reluctant sometimes to take claims and do the work because they don’t like the type of furnace that was installed. They’d recommend to replace that new unit but Cinch wasn’t willing to do that ‘cause they just replaced the unit and they’re trying to keep their costs down. It’s a lower end of furnace but it’s weird that I gotta hear some of that from technicians that Cinch is partnered with. It sounds like more of a problem between them and their service providers.

I’m not sure how Cinch communicates, educates and even selects their service providers, but making sure the checklist that you give them when they’re installing a new unit might be helpful. And that sounds like an investment in training for the service providers. ‘Cause some of these service providers are really technically skilled guys that probably are new in the industry trying to make a name for themselves. They’re not big local companies that I know. They’re small mom-and-pop kind of companies. They’re very personable and good people. But it seems like their learning curve is part of what I’m experiencing.

They got to make sure that if they’re gonna take care of the customer, and y’all are the first line of contact and a mediator as an insurance provider, that who they bring into my house needs to be well trained and well versed in in the units. And if they’re only trained and versed in certain units, they should be honest with Cinch and say that based on the house and design, they’d recommend a different unit and the reason why.

And so, there needs to be some collaboration or some point person at Cinch to have that conversation with the provider that actually knows how to take care and understands the customer situation, almost like a customer success manager type situation, which direct business-to-consumer is hard to get that white-glove treatment. I know that sounds like a premium, but something’s gotta give cause the consumer downstream gets caught in the middle sometimes about it.

And so, then I’m still waiting around. Two days rolled by, and I gotta wait for an appointment. At the end of the day, it’s a brand new furnace and I just need somebody to get out here, get it repaired, get it working so that the kids in my house don’t get sick because their furnace isn’t working. It’s been a little frustrating, given how cold it is this winter. But it hasn’t been the end of the world. We hadn’t had a cold winter for a couple of years, so I didn’t notice how bad it was for part of the time. I don’t know that ripping the whole unit out is worth doing that.

I haven’t had any other issues, but just the HVAC side of it. Cause when you’re talking about an HVAC unit, that’s several thousand dollars. On two units, I’ve spent 10 grand or probably way more than that. And some of that’s been out of pocket ‘cause I chose to replace the units ‘cause they were older. When the furnace went out, I replaced the HVAC with the new one ‘cause the summer before, I had old air conditioner issues. In the real hot days, it doesn’t work good. I had the furnace upstairs replaced too when the AC unit was going bad a couple summers ago and they’ve done a really great job. I hadn’t had any issues with that install.

Filing a claim is often interesting. That's one place that they could do much better. I try to do it online, and the ease of use is great. But the ability to actually do anything online doesn't work. They tell me there's no service provider immediately and that I should call them. Then the first thing is, "Do you know you can file your claim online?" "No. I can't." That's every single time. I end up calling Cinch who ends up calling whoever they call.

When I call, wait times can be anything from a couple of minutes to over an hour. But once I get ahold of them, they are very polite and get right on doing stuff. That aside, I haven't had a problem with the repairs. They've still got a few little glitches, but I’ve recommended them.

When I file a claim, they come out, check the appliance to see if it's working or not, and then they come back to see if they can fix it or not. If they cannot, then they will tell Cinch and Cinch makes the decision if they will replace the item or still try to repair it.

If I have to get a replacement, I like the way they give you the option of them sending you a check or they will purchase it for you. It took almost three weeks to receive the check, so they could do that more timely, especially if it is a refrigerator that goes out. Beside that, I would recommend them.

Original Review: Feb. 27, 2025

Cinch warrenty service and Sears Customer service are terrible. This is 2nd time. First repair about refrigerator never happend over 3 months. They couldnt find parts of refrigerator. Now 6 weeks ago I complained about our electric dryer to Cinch. First time Sears showed after 2 weeks and ordered parts. Parts came in 1 week. My wife and I spoke to Cinch and told them we have received all 4 parts. They arranged them to come early in FEBRUARY 4 but as before we waited full day and they cancelled at 5 pm. 😢 No one showed up. Then they said they will come on FEBRUARY 10 but no one showed up. They said your appointment is March 5. Then I get a text message from Sears on FEBRUARY 19 - we are still waiting for a support (Part no. W10314173, FEB. 19). Then I sent them all Part numbers last week including Support. I told Sears and Cinch 4 weeks ago same thing on JANUARY 27. Huge miscommunication between Cinch, Sears and their contractor for dryer. On February 19 Sears arranged someone to come today, February 26 -2025 between 7 am till 6 pm. Again no one SHOWED UP. I get a message at 4.55 pm from Sears as usual yours next appt is now from March 14-19. This is normal for Sears to give you a window from 7 am till 6 pm and then they CANCELLED the appointment at 5 pm. It happened 3 TIMES with Refregeriator and 3 TIMES with Electric dryer (even when we have all the parts SEARS ordered. It a SHAME and lot of agony for us 😢😢. Even with such a poor service; Cinch wouldn't cancel my contract. We don't know WHAT TO DO. Sears does not even listen to Cinch warranty company. Sears cancels the appointments in last minute at 5 pm while we wait since 7 am. Whole day is wasted. It is pathetic service 😒. Cinch is no help. Sears does not listen -they use AI and no one is listening. I dont know why? We are frustrated now.

Every time I've called them, they've always been here. And I've called them for several different things. Whenever you’re having issues with your furnace or air conditioner, you can give them the model number and serial number and if they have it there in their shop, they'll bring it. But most of the time, they always had to go get the part but I never have a problem with them. When I file a claim, I go by phone because I don't like online so I speak to a person all the time and they're great.

I've had plenty of people ask me about Cinch. They come when they're supposed to, and if they need to come back the next day, they do. The girl sets everything up. When I call customer service, sometimes that's a little hard because you may get someone you can't understand. It's very time-consuming. But that's the only problem I have with them. I'd still recommend them.

Their price is terrible because I've been with them for six years, and I've seen my co-pay rise. I also see my payment every month and it's up to $60 now. I understand the economy paying $60 a month but you might not use it for the whole year or two years. Then the service calls fee was $75 then it became $100,then it went to $125. Now, it's $150. I got my original policy book and I keep them every year I get them.

I use the online service to set up the request for service but sometimes it gets a little tricky. You fill out everything, and when you get to the end, the payment process won't pop up. So you have to start all over again and you may have to do that three or four times before the payment thing pops up. If older people will try to use it, it's going to give them hell. But they'll figure it out.

And I still call on the phone, but then I have to go online and pay the premium. And I have to pay that before anything else happens. And then they'd told me that somebody would be coming on such and such time and such and such date. And the technician showed up when he was supposed to show up, which I always appreciate because not everybody does that. 

And recently, I had a problem with my freezer, and Ken came out, and he was here for half an hour to 45 minutes, and it wasn’t something that could be fixed. And so, he said that he’ll get back to me and let me know. And within two weeks, I had a check for $1,200 to get a new refrigerator.

So, I’ve had very good luck with the service people that they use. They came when they said they were coming. And they don’t tell you that they’ll be there between 8:00 and 5:00. They’ll just say either morning or afternoon. And usually, they’ll call when they’re on their way to make sure you’re available, which is a good thing, too. It saves them time, and it saves me time. 

So, this is a really good thing for me to have because somebody comes and gets something fixed, and I’m good to go. But the cost went up. When we moved here eight years ago, I was only paying $50 any time I had to have somebody come. And now, it’s either $100 or $150. But prices nowadays have gone up that much. But it’s still a good deal for me. One time, I got a new garbage disposal. I think that and the fridge were the only things I’ve gotten something new out of it, but otherwise, everything got fixed. And it’s worth it to me. 

And I will keep Cinch because I figure I’ll be selling the house within the next 5 years or so, and I think it’s a good selling point to have, since it was a selling point for me when I bought the house.

They have a high monthly rate in addition to a high deductible. That has increased every year since I've had it. But I'm just too lazy to go and find a cheaper competitor. And most of the time, the people that they partner with to send here to fix whatever the issue is, have to make multiple visits to fix the issue.

My recent claim was for the dryer because it wasn't producing heat. They gave me the name of the company that's going to come out and the approximate date. I don’t like the part that I have to put in the serial number of the appliance again, when it was something I filed for previously.

The technician took the dryer apart, figured out where the issue was, and attempted to resolve it. After putting it back together, and it wasn't working on all of the settings, he determined that the panel where you press the button to make the selections was also not working properly. So, he temporarily fixed it. It was able to work on one setting. Then he ordered a part. He said that when the part came in, they would call me to set up another appointment, which they did.

A week later, he came out. He inserted that part. And it did not fully fix the issue. And he determined it needed another part and he ordered it. And they came back the following week. It took three visits for them to finally fix the dryer. Fortunately, it's working fine now.

I've not had anything that is actually broken that they did not fix. I've had some things that I thought was not working, and the people came out. And they would say it's routine maintenance that they needed to do and it wasn't covered. And I had to pay it out of pocket.

I like most about the service is the ease of use of the website. I called the customer service number and went through the options. I have to keep saying, “Representative, representative, representative” until I finally get a live person on the line. It took about 20 minutes to get somebody on the phone. But the last time that I've had to call was three years ago because, for the most part, the site works seamlessly. They tell me who's coming out and they give you the contact information for those people.

I tried to file it online but the system was not working. It's very bad. They didn't allow me to do and say to call you. And then I have to call. The repair took a little longer, but it was not their fault. The technician showed up at the house, but they didn't have a part. They had to order the part and I need to wait for three days. Thank God it was not too cold because the heater was not working. Now it’s working.

If you call Cinch, the service is excellent, except if you need to call to put in a one work order during the time that is not working hours. You never know when something happens and if you try to call on the weekend, nobody answers. When the website is not working well, and you have to call them, the waiting time to get a person during the weekend or after working hours is almost one and a half hours. I was waiting for one and a half hours before, and then I needed to close the telephone.

To top it off they sent me an estimate of how much this was going to cost me?? Over $1500 because they don't pay for freon, disposal fees, other bogus fees, etc. Knowing that this repair probably wouldn't last long, and they would charge me the bogus freon fees, etc. Several weeks of my time and discomfort for nothing. I dropped the coverage and got it fixed properly. Cinch is a ripoff. Don't waste your money.

Getting approval for a buyout can be cumbersome, at least it used to be. They try to find the part first, and if it’s obsolete, they have to get approval. In the meantime, you’re without your air or furnace. A lot of times, you just want the buyout so you can replace it with something more energy‑efficient.

The warranty will authorize a replacement, but as a homeowner, you know that after 20 years, you’ll want an upgraded model, and you expect to put some money into it. Waiting for them to search for parts and decide it’s obsolete can take weeks. During that time, you’re without the appliance.

You may need it because you have company or family coming over, but you can’t move forward because you’re waiting for their decision. When the buyout comes, it might only be half the replacement cost, but it’s better than nothing. My only advice is that if you have an old appliance, they should expedite it. If the part can’t be found, don’t make the homeowner wait weeks before approving the buyout.

The techs they have sent so far are 50% actual qualified technicians. The other 50% kinda know what they're doing. Like on the last claim I had for my furnace, the first technician that was sent out didn’t know how to work on my system. They had to call somebody else before it got repaired.

And part of the problem is we’re pretty rural. We live in Kirkland. A lot of the technicians are coming from an hour away, a little closer to the city. And so, it’s been a little hectic. But we’re very happy with the end results, even though it’s taken a bit to get there. But the technicians have all been great. And then the gentleman that follows up, he was fantastic. He was on top of it and he always called me so he gets an A-plus.

The contractor came out less than a week after I submitted a claim. He fixed all three appliances. He was awesome. I like having Cinch because they took care of things that broke.

We used them last year, and the technician from The Best Appliance was fantastic and very knowledgeable. It was for a washing machine. It was a lot of stuff. He was able to do some mechanical tightening of the tub that goes around, because over time, that can work loose due to heavy loads.

There was an episode of about a month where he kept repairing different things. The circuit board or the computer board needed to be replaced. We've not had one single problem with it until it stopped working at the end of the wash cycle the other night.

This gentleman who came the other day was a little quiet. He said the washing machine needed a part, and it's not being manufactured anymore. That isn't a reason not to repair something. I expect plumbers to have the resources and they know the supply chain.

The claim that I submitted was for a specialty cooktop because one of the cooktop burners was not staying lit and there was a clicking sound all the time. It took a while to try to figure it out, because Cinch encourages online submission of any claims, but they were not able to do it all online for this claim. I had to call somebody and it took a while to try to get somebody to answer.

They eventually found somebody who went out to look at it, but he did not know this cooktop as well and didn't have the parts for it. He had to special-order the parts through Cinch. Then he came to try to install the igniters and something else but was not able to do it. He then submitted a report to Cinch saying he repaired three of the burners out of the four and that the fourth one could not be repaired because it was corroded.

I told Cinch that I'm disputing the fact that any repairs were done at all because he came out twice, but never repaired it properly and that they need to send somebody who knows this appliance. I think Cinch has been stalling and said that they did repair the three except the fourth because of corrosion. I told them that it was not corrosion, but they’re sticking to their guns.

I'm very unsatisfied with Cinch. I would tell friends and family to be very cautious when getting Cinch. A home warranty is certainly something worth considering, but I would consider other home warranty companies, if at all you have to do something.

Cinch has a network of contractors, and almost every one I've used has been very satisfactory. In fact, someone is actually coming tomorrow to fix a faucet for us. We’ve used him before and thought he was so great that we specifically requested him again this time.

Usually, I call them to submit my claims, but I’m gonna try to set it up online from now on. It’s very difficult to deal with them on the phone, so I think that might be easier.

For the most part, the communication has been good, but not always with the service people. Sometimes the service providers give one date to Cinch, but that isn’t always the date they actually come. I usually work it out with them over the phone. I make sure the communication is clear so it still gets updated in the system.

For example, I dealt with my washer issue for about a month. A couple of different technicians came out, and it was almost the same diagnosis each time, but it never got fixed. That situation was a problem on its own, and I don’t even want to get into how problematic it was.

That said, the advocacy lady has been a tremendous help and a blessing. She’s stayed in contact with me and really tried to help get things done. As a first‑time mom with a young baby, all the back and forth with the washer was a lot. But she was consistent and very helpful. The washer technicians came today and replaced the washer. After months, I finally have a washer.

I’ve already spent a lot of money just to have the cupboard lifted so the fridge would fit. The new refrigerator is almost an inch taller than the space for the old one. Now there are about two inches where the backsplash is missing because everything was lifted, so I’m going to have to get matching backsplash put in. That cost me work time, and I didn’t expect that.

So there are two issues with the refrigerator, paying to have the cupboard lifted and now fixing the backsplash. The washer guys are here now, and they’re taking the old washer. They seem very professional. The men who came to fix the fridge were also very professional. I’ve had a couple who weren’t, but that last one was really good. I think his company was GE.

The one they ordered was a standard unit, and it was the wrong one. I’m waiting for them to call me about the correct one that needs to be ordered. I thought the technicians were pretty good. They couldn’t fix it, but they were professional and answered my questions.

I’m not satisfied with Cinch’s plumbing contractors. I’ve used a couple of them, and they seemed very unprofessional. I’m not going to use them for plumbing anymore.

Even with my ice maker, it took a while for them to get the parts together. When the guy came out, he didn't know what he was doing and had to come back to get it fixed. It was hectic.

I’ve had no problems submitting a claim. It’s pretty easy. I normally do it by sending a message online. So far, with the contractors I’ve had, it’s been fine.

What I like the most about Cinch is the response time, which is usually within a day or two. They’ve responded to everything that I have asked them for. The cost could be improved.

With this last claim I just did, the technician told me he could have the part and have it fixed by tomorrow. Unfortunately, Cinch tries to find the same part somewhere cheaper. They found one for $14, but it took five days to be delivered. Because of that, I was without a furnace for a week. Overall, Cinch is effective, sometimes delayed, but effective and worth the money.

I thought Cinch was going to send someone out anyway to see if it could be repaired, even if they wouldn’t cover replacing all the plumbing, but that hasn’t happened. At this point, I’m upset but also not upset because I keep having to call. The contractors themselves were good. They contacted Cinch and explained what the problem was and what needed to be done, but Cinch didn’t want to cover it.

The cost of the warranty is good, and when I’ve used it before, I’ve had no problems. I’ve been satisfied with the service overall, and they’ve always sent people out. This last incident is the only time I’ve had an issue. I’ve had the warranty for several years, and until now, I’ve never run into a problem getting the help and service I needed.

I would recommend Cinch to friends. They are one of the best home warranty companies out there. I’ve also heard from a lot of contractors that they are one of the top three. But as far as the service goes, it takes a long bit of time to get a contractor out to diagnose and then get approval for repairs. If you pay a deductible on something like an HVAC system, and then you have another problem, it’d be nice if we have a diminishing deductible.

Logging claims online and going through that process is fairly easy. They give me a text message letting me know who the contractor is and all the applicable information for that contractor so I can look them up.

But as far as trying to get ahold of a customer service number, that’s a bit of a bear to find. I had to Google one and go through several numbers and then just keep clicking on things until I talked to somebody so they get me where I needed.

I made the claims online through the app, and once I had the account login information, it was all pretty straightforward. I've had Cinch come out for a repair, and they were very responsive and quick. They committed to the date they gave me, and the person came and fixed the issue right away, so it was a great experience.

I’ve mostly needed them for furnace issues, which they handled well, and it's running fine. Repairs took numerous trips and a lot of work this time to finally get to the bottom of the problem, and it turned out to be a new circuit board.

The customer service has been good. They ask me what I need, then they take care of setting up the appointment. They notify me by email about who the person or company is that will be coming out.

My tenant has expressed to me the satisfaction with most of the people who have provided services but not all. Some are fine. In fact, the most recent plumber was just fine. They haven’t all been uniformly poor but they’ve been mostly a disappointment. Sometimes, we just accept the day of service. But sometimes, I’ve gone outside of Cinch and hired somebody directly. Overall, I am dissatisfied with the experience. I dropped them because the value was not present.

As a policy holder in a situation as critical as no heat in a house. I would hope the company would work with me on feasible solutions. Credit me the cost of the repair, condemn a 25 year old unit vs sink 3k of repair into it, make sure the parts are available vs need to be shipped etc.

Moral of the story if you plan to use this plan on critical appliances like a furnace and need quick repairs and answers be prepared to be left out in the cold…. Literally.

Original Review: Feb. 17, 2025

Absolutely HORRIBLE customer service and a completely incompetent staff. We are (6) weeks in trying to gain resolution for our (3) year old dishwasher. I'm convinced this company is a racket, pyramid company. This is NOT a reputable company. It's so disheartening that we've paid monthly dues for several years and when we need their assistance, zero compassion and painful dialog, over, and over , over again, WITHOUT any resolution. I would NOT recommend this company to anyone. My advice is to PLEASE STAY AWAY. I would give them a ZERO if it were an option. I promise you will not be pleased with this organization. I would investigate other competitive companies.

The third time, somebody came out again and they replaced the refrigerator. A couple of months later, somebody came out for the fourth time because it still wasn’t working. Someone came out again for the fifth time to repair something. That all took from January until about May or June. It was working fine for a little while, and then it stopped working again in November. When I called Cinch to ask them if I can get a new refrigerator, they said no, that they will send somebody new.

They sent someone out from a different company in November who told me they were going to order a new door for it and other parts. They told me that there would be three boxes that would come. To this day, I’ve only received two boxes. I’m planning on getting in contact with him again.

I looked recently at my Cinch page, and they said that the issue is resolved. It has not been resolved. It’s been two months, and the refrigerator is still not repaired and the ice maker is still broken. The entire unit freezes up, causing pools of water in the bottom of the vegetable drawers. The man hasn’t returned. I had to pay another $200 for the deductible, even though the original problem was not resolved. That’s the only issue I’ve used them for, and it has not worked out well.

The plumber actually did not find where the leak is, but they said they fixed every leak coming from inside. If they fixed every leak inside, then it has to be outside. I thought that even if they cannot fix it, at least they should be able to discover where the leak is outside so that I can reduce my expense. But they haven't found where it is. Now I have to call different vendors to come and check, and they have different views. Each time I call them, I have to do something.

Another thing I’m displeased with is Cinch raised the deductible. Before, it was $120, and now they just increased it to $200. Even if I have a small problem that can be fixed for less than $100, they will still take that deductible of $200. I think the deductible shouldn’t be fixed and should depend on the kind of job. But still, I would recommend Cinch. My experience with them has been satisfactory except for one or two occasions where I was displeased.