Cinch Home Services Reviews
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About Cinch Home Services
With nearly 50 years of experience in the home warranty industry, Cinch Home Services stands out from its competitors by offering a 180-day workmanship guarantee (significantly longer than the 30- to 90-day standard most home warranty companies provide), plus coverage for unknown preexisting conditions and mechanical failures caused by rust and corrosion. Its three plan tiers are available in all U.S. states except Alaska and Hawaii.
Visit www.cinchhomeservices.com- Offers three combination plans
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Service fees of up to $150
- No systems-only or appliance-only plan
Cinch Home Services Reviews
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Reviewed Sept. 17, 2025
I had to get my refrigerator repaired, and the process was fast and seamless. I’ve been with Cinch for just under a year, and submitting the claim online was the only time I’ve done it.
Daniel, Thank you for sharing your positive experience with Cinch Home Services. We're thrilled to hear that the process of repairing your refrigerator was both fast and seamless. It's fantastic that setting up the service online was straightforward and reduced your stress during a difficult time. We're glad to know our customer support and repair services met your high standards, and we appreciate your recommendation to others seeking reliable home repair services. Thank you for trusting us, and we look forward to assisting you whenever you need us again. - Brooklyn
Reviewed Sept. 17, 2025
Cinch used to be great. We've had them for about 3 years and they've repaired my washing machine, my dryer, and my furnace. It was in a couple days. But now they suck. I've been waiting almost a month to get a refrigerator fixed. I have a refrigerator that works halfway. It doesn't freeze on the freezer part so my regular food is in the freezer so it can be somewhat cold. Cinch sent another guy out here from another company, which I had hell trying to get in contact with. Cinch had to finally get in touch with him and he finally showed up, but he said something that he doesn't really do it a lot but that he got me.
When he checked it, he said the other two times I’ve had a service guy here, they didn't tell me that the compressor in the refrigerator doesn't work. He said I needed a new compressor and some other part. He had to order parts and the parts are supposed to be in. But I can't get in touch with him and Cinch can't either. It started out with some other company coming here, servicing my refrigerator, and telling me to do one thing which did not work. Then they came back again and opened the back of it. They put some freon in it, checked a few little controls and said to give it 12 hours. But it still doesn't do what it's supposed to do.
I've been going back and forth with Cinch about this and it's ridiculous on how long I'm waiting. I'm very frustrated, and my wife is, too. Within the contract, if they can't fix something, they're supposed to replace it. But no one has suggested that from Cinch at all. They'd rather put me through hell waiting on somebody to fix a refrigerator.
Richard, Thank you for taking the time to share your experience with us. We’re truly sorry for the ongoing challenges you’ve faced with your refrigerator repair, especially the repeated service attempts and communication frustrations. What you’ve described falls far short of the standard of care we strive to deliver, and we understand how disappointing and inconvenient this must be.
We’ve located your account and want to assure you that a specialist will be reaching out to you directly. We’re committed to making this right and working toward a prompt and lasting resolution to your refrigerator claim.
Thank you again for your patience—we appreciate the opportunity to make things better. - Brooklyn
Reviewed Sept. 17, 2025
We had HMS then Cinch took over. It's been better with Cinch. As matter of fact, I'm happy with them. I do my claims by phone and customer service has been awesome. Whenever we call, they're right on it. They'll always find someone to call us back. Things are done within days. I'd tell others to go for Cinch and I've already told a couple of people about them.
Irene, We genuinely appreciate your positive feedback and are thrilled to hear about your satisfaction with Cinch Home Services. It's wonderful to know our efforts in providing dependable and effective service quickly met your expectations. Your wholehearted recommendations and your experience inspires us to maintain these high standards of service and customer satisfaction. Thank you for sharing your encounters; your advocacy within your community helps affirm the hard work of our team. If you ever need assistance in the future, don't hesitate to reach out to our exceptional customer service staff. Thank you once again for your trust and recommendations. - Brooklyn
Reviewed Sept. 17, 2025
I've had three repairs done with Cinch, and everything's been fine. They've been good to work with and so are the people they send out. Sometimes it's hard to get through their customer service, but other than that, Cinch has been good for me, and I'd recommend them.
Sherilyn, Thank you for sharing your positive experiences with Cinch. We're thrilled to hear that our professional and efficient technicians have provided you with satisfactory repair services. We also acknowledge your feedback regarding our customer service accessibility and appreciate your recommendation to others. Even though we understand pricing is a concern, we share your sentiment that the value delivered by our services is imperative. We're dedicated to continuously improving and meeting your expectations. Thank you for choosing Cinch! - Brooklyn
Reviewed Sept. 17, 2025
I’ve reached out to Cinch multiple times in the year that I’ve been with them and for the most part, it’s been a good experience. I just had to learn a little bit more about how to use the warranty for the home. But other than that, it’s been smooth. Recently, I needed work on my upstairs AC, and it needed brand-new coils. A technician inspected it, diagnosed the issue, and returned to replace the coils. He showed me the difference of how much the job would have cost and how much I was able to pay and save. And we were good after that. I’m highly satisfied and I've referred multiple people to Cinch.
Ibrahim, Thank you for such a detailed and positive review of your experiences with Cinch! We're delighted to hear how our team made sure your AC issue was efficiently resolved and left you satisfied with their clear communication and valuable solutions. We are and grateful for your recommendations to friends and family, and pleased to hear that our online services met your needs too. Our aim is to truly outweigh the challenges as customers start with our services. Your kind feedback reinforces our commitment. We look forward to offering you high-quality support in the future! - Brooklyn
Reviewed Sept. 17, 2025
My most recent Cinch service call was great, with no issues. Joe & Sons, my contractor, has done work for me previously, and they are the best contractor I've had. The person from their company is friendly and very helpful. Cinch updated their website recently and it’s good now. It was outdated and sort of needing an update.
Thank you for sharing your delightful experience with Cinch Home Services. We are thrilled to hear how Joe & Sons has consistently provided top-notch service, making them your favorite contractor. It's wonderful that the experience was seamless and enhanced by a recently updated website. We appreciate your kind words and are here to continue providing exceptional home service experiences.
Reviewed Sept. 17, 2025
When we bought this home, the owners were with the company before it became Cinch. The process for filing claims isn’t difficult, but it isn’t easy. Claims can be submitted online or by phone, and the easiest way for us has been over the phone. I’ve only called three times in the last 11 years, and one of them was this week. They helped me, but said it would be a new claim because the previous claim was marked as completed. The company that did the work reported it as such, so it wasn’t their fault, and I only had to pay the deductible once. As long as it’s not a new issue, I have six months if something were to happen.
Robin, Thank you for sharing your long-term experience with Cinch Home Services! We're delighted to hear that, over the years, our customer service has continued to meet your expectations and that you've found filing claims manageable, especially the versatility of choosing between online and phone submissions. It's also reassuring to know that our response to recent issues was satisfactory, particularly when it came to addressing your repair needs without an additional deductible. We truly appreciate hearing about the experiences of our loyal customers like you, which helps us continually improve. Thank you for trust and communication. Should you ever need us, we're here to help! - Brooklyn
Reviewed Sept. 17, 2025
This is our second home and we’ve been with Cinch, even before they were called Cinch. We recently had a claim for our bathroom toilet, and it was easy because we’ve worked with Aqua Mechanical for a while and have an established relationship with them. They came out about a month ago and everything was taken care of. I’ve recommended Cinch to friends. My only complaint is that the cost keeps going up. I just got a letter about a recent increase, and I don’t know another company that does what they do, so I’m kind of stuck.
Starting this month, if I have an issue with a specific appliance, not only do I have to pay the deductible, but I have to pay an additional $100–$150 if the appliance needs to be replaced. Before, it was just the deductible. It’s still cheaper than buying a whole appliance, but the monthly fee plus the deductible and replacement costs make it expensive. Other than that, the service is good. The companies that come out to provide the service are great.
Peter, Thank you so much for sharing your thoughtful and detailed feedback. It means a lot to hear from long-standing customers like you—especially those who’ve been with us since before our rebranding. Your loyalty speaks volumes, and we truly appreciate it.
We understand your concerns about rising costs and the added fees for appliance replacements. It’s a delicate balance between maintaining comprehensive coverage and managing affordability, and we’re constantly evaluating how to improve that balance for our customers. Your point about the value—especially compared to the cost of replacing appliances outright—is well taken.
We’re also glad to hear that your claims experience has been smooth, particularly with Aqua Mechanical. It’s great to know they’ve consistently delivered top-notch service. At the same time, we recognize that interactions with our customer service hotline haven’t always met expectations, and we’re actively working to improve that experience.
Your insights are incredibly valuable, and we’re grateful for your continued trust. If there’s ever anything we can do to support you better, please don’t hesitate to reach out. We’re here for you. - Brooklyn
Reviewed Sept. 17, 2025
We bought a home and got Cinch Home Services with it. Overall, the customer service was very good.
Becky - Thank you for your kind words about Cinch Home Services. We're delighted to hear that you've had a positive experience with our customer service. Ensuring satisfaction is our top priority, and we’re thrilled to meet your needs effectively. Your feedback is highly appreciated and motivates us to continue providing quality service. If there's ever anything more we can do for you, please don't hesitate to let us know. Thank you for choosing Cinch Home Services!
Reviewed Sept. 17, 2025
I put in a recent service request but they didn't follow up, at least to my liking, which put a bad taste in my mouth about Cinch. The type of contractors that Cinch partners with to do service work could be better. Other than that, it's been very seamless with Cinch for the most part since we've had them in 2018.
Travis, Thank you for sharing your experience with us! We're glad to hear that processes like claim submissions have generally been seamless and reassuring, and that your interactions with our technicians have been smooth.
We also want to acknowledge your concerns regarding the follow-up by one of our partnered contractors. Please know that we’ve escalated this matter to the regional manager in your area to ensure they are aware of the issue and can address it appropriately. Your feedback is incredibly valuable, and we appreciate you bringing it to our attention.
We remain committed to improving both our services and contractor network, and your insights help us do just that. If you need any further assistance, please don’t hesitate to reach out. – Brooklyn
Reviewed Sept. 17, 2025
We filed a claim for the air conditioner, and a repairman came out the next day. He was prompt and professional. The fellow had 35 years of experience, so that was good. He had the part on his truck, fixed the problem and we haven't had any more issues.
Kaye, Thank you for sharing your wonderful experience with Cinch Home Services. We're delighted to learn that our technician’s prompt arrival and extensive experience made the repair process smooth and efficient. It's fantastic that our customer service interactions impressed you, both online and over the phone. Your compliments about our reasonable pricing and the peace of mind you've gained are truly appreciated. We love knowing that you'd recommend us to others. Service satisfaction is our goal, and we're thrilled that you've been extremely satisfied with us. Thank you for choosing Cinch! - Brooklyn
Reviewed Sept. 17, 2025
For the claim with the garbage disposal, Cinch had someone out the next day to look at it. Then he came back the second day and replaced it. Recently, we thought we had a problem with a dryer and possibly some wiring. I called Cinch, but they were not able to find anyone who could work on it so they told me to go find my own person. But I didn't find my own contractor. The manufacturer and installer did the installation incorrectly, so they came back and fixed that. In the meantime, I've already paid the $100 deductible to Cinch. I will be calling to ask about getting my $100 deductible refunded.
I've not been real happy with Cinch. It would be good if they had people in customer service who had English as a first language. Most of them I've encountered were very difficult to understand. I hate the website too. It doesn't even load at all. I sit there with the little green check filling in for 15 minutes. For five different times, I tried to log on to the website but could not get logged on on my computer or on my phone, so it's not just the computer. The website doesn't work.
Bobbie, Thank you for taking the time to share your experience—we truly appreciate your detailed feedback. We're glad to hear your first claim was handled efficiently, but we understand your frustration with the challenges you faced during your most recent service issue.
We’re especially sorry to hear about the trouble locating a technician and the inconvenience that followed. To help address your concerns, we’ll have a specialist reach out to you directly to discuss the deductible reimbursement and ensure everything is properly reviewed.
We also appreciate your comments about the website and the claim submission process. Your input is incredibly valuable, and we’re actively working to improve both our digital experience and customer service interactions. Thank you again for your patience and for being part of the Cinch family—we’re here to support you. - Brooklyn
Reviewed Sept. 17, 2025
Cinch Home Services changed for the better and they're doing a good job. The actual service has improved. They will call you back and ask you how you feel, whether you like the work, and if you've got it done. They'll try to help you to make sure that it's done. The only thing I don't like is when you call them initially to make a request, they'll continue asking instead of putting you to a live representative. It takes so long. They should improve that, too, because people don't have too much time.
Joy, We're thrilled to hear about your positive experience with Cinch Home Services, especially regarding the swift and effective service from our contractor. It's fantastic that you've noticed improvements in our service management and follow-up protocols, helping ensure satisfaction across every detail. Your insights concerning the challenges with automated call handling are valuable feedback for us. We're committed to enhancing ease of contact, and we'll surely consider ways to improve this aspect of our service for greater convenience. Thank you for choosing Cinch Home Services, and for sharing your experience with us. - Brooklyn
Reviewed Sept. 17, 2025
My most recent service call through Cinch was very good. I liked the quickness of getting somebody here, handling it the right way and not making me wait a long time before I got someone here. The contractors have always been polite as well. Cinch is doing a great job so far from what I've experienced.
Francine, Thank you so much for the wonderful feedback! We're thrilled to hear that your issue was resolved quickly and professionally—it’s exactly the kind of experience we strive to deliver every time. Your kind words about the contractor’s courtesy and expertise mean a lot. We’re committed to maintaining this level of quality and truly appreciate your trust in Cinch. We're here whenever you need us! - Brooklyn
Reviewed Sept. 17, 2025
The cost for having Cinch is $60 something a month. It's worth it to have peace of mind that if I need a repair, I can pay them the $200 and their contractor is gonna come out and figure out the next steps from there. We just did a claim for a refrigerator repair with them. The process was amazing since I just dealt with a warranty company for a brand new Maytag dryer, and that was that awful with Maytag and Whirlpool. It cost me out-of-pocket money, but I didn't waste as much time as I've wasted with this. The repairman that Cinch sent took care of it. It must have been a known problem apparently because he had the part on his truck and fixed it. Now we have a nice working refrigerator portion of the freezer-refrigerator, so that's great.
Pam, Thank you for sharing your experience—we’re so glad to hear the repair process was smooth and efficient. It’s great to know the technician was well-prepared and able to resolve the issue quickly, bringing your refrigerator back to full function. While we understand out-of-pocket costs can be a concern, we’re happy that the peace of mind and prompt service made it worthwhile. We appreciate your trust in Cinch and look forward to continuing to support your home with reliable care. - Brooklyn
Reviewed Sept. 17, 2025
The people that called on me were great but dealing with Cinch directly was not so great. It was a hassle to get things lined up and do it in a timely manner. I had a garage door that was not working, and it took me a long time to get somebody out here. I had to pay for someone else to come diagnose it first, and I had a good diagnosis. I know there are other people in front of me, but there's gotta be a better system than a runaround. My contract is coming up but I'm not gonna renew it.
Ms. Laird - Thank you for sharing your experience with Cinch Home Services. We’re glad to hear that the technician provided excellent service, but we’re truly sorry for the frustration caused by the delays and coordination challenges.
We’ve located your account and will be reaching out to you personally to assist further and ensure your concerns are addressed. Your feedback is important to us, and we’re committed to improving your experience.
Thank you again for bringing this to our attention.
Reviewed Sept. 17, 2025
Extremely disappointed with Cinch. The contractor they sent misdiagnosed my issue, which led to my claim being denied and forced me to spend nearly $1,500 on an unnecessary repair that didn’t fix the problem. Cinch sent a second contractor who identified the actual issue, yet Cinch refuses to reimburse for their mistake. Cinch is the company I trusted and pay for coverage. Customers shouldn’t have to pay for errors made by Cinch’s own contractors.
Tori - We're truly sorry to hear about your disappointment and the experience you've described. We understand how frustrating it can be when a repair doesn’t go as expected, especially when it results in additional out-of-pocket costs.
Please know that we carefully reviewed your claim and handled it in accordance with the terms and conditions of your coverage. While we regret that the initial diagnosis did not resolve the issue, we appreciate you bringing this to our attention and will ensure your concerns are documented internally. Our records show that as a gesture of goodwill we reimbursed you for the pressure test you had completed.
Your feedback is important to us, and we remain committed to ensuring coverage is provided within the scope of the home warranty agreement.Sincerely,
Brooklyn
Reviewed Sept. 16, 2025
Updated on 11/01/2025: This is my second review on Cinch Home Services. After the first review on September 16, 2025 I received a settlement offer from Cinch on September 22, 2025. About half of the cost of the repair but I was tired of pleading with them and I accepted. They said I would have a check in 7 to 10 days. I also received two emails that day asking me to update or complete a new review of Cinch.
My second review is on Cinch Reimbursements. I agree to their offer on 09/22 and it is November 1, 2025 and I have not received a reimbursement and guess what....I cannot get anyone to respond. Cinch is a dishonest company. People who buy home insurance do it because they cannot afford big bills when systems fail. Cinch takes advantage of people because they know most of us don't have the resources to challenge them when they do not keep their end of the contract. I wish I could give a -10 review.
Original: They are cons. They will talk a good game selling you a plan but they will not responded when you need them. Check and see if you can get an agent on the phone. Plan to spend a few hours on hold and no help.
Hi Phil, We're sorry to hear that you did not receive the check as quickly as expected. Our records show that our resolution specialist has been in touch to resolve this since your most recent comments. Please don't hesitate to reach out to her directly should you have any other questions or concerns. Sincerely, Cinch Home Services
Reviewed Sept. 13, 2025
We have been customers of cinch for 5 years. Our refrigerator recently went down. We had all of our food in coolers filled with ice for 9 days while Cinch had 3 different repair techs come out to see what could be done. Tech 1 said it was a compressor and said he wasn’t trained. Tech 2 said it couldn’t be repaired and a new fridge was required. Tech 3 took 3 visits to finalize the repair 1 for approval to be requested for the repair on day 7, day 8 repaired day nine finished the repair. During this time Cinch just waited for word from the clown car if techs who they kept sending while I have 3 coolers of ice keeping the food from spoiling: all in 80+ degrees counting 50!lb of ice every 2-3 days. Every time we asked for a supervisor to escalate there were none there. When we asked for a follow up to discuss the issues they give one day as a window in a two month period. I cannot suggest this company has n any manner shape or form unless you need something to runaway from. They simply don’t care about customers, and when you call their job is simply get you to go away til the next day. Reassurances are forgotten and you simply can’t trust them to send anything but kinder care to fix your appliances.
Reviewed Sept. 11, 2025
If I could give zero stars I would. I've been with Cinch for 4 years, when I finally needed their assistance they offered none. I've gone 5 months without a resolution which has resulted in the canceling of our contract. My dryer broke and the repair provider, ARS Service LLC, often lied and mislead us about the status of our repair. When I attempted to get Cinch's support all they said was "there is nothing we can do". Even when canceling my contract, I told the customer service agent the issues I was running into and that I would prefer to remain their customer if they could just help me get my dryer fixed but if not I would like to cancel, the representative responded by saying "I've gone ahead and canceled your account". They don't care about the customer, just the money.
Reviewed Sept. 10, 2025
Horrible service, I have pool repairs needed paid deductible and the decided it was a remodel. Don't waist your money on ho.e warranty. The money used to pay for the warranty would have covered more of the expense. They are beyond useless.
Reviewed Sept. 3, 2025
I appreciate their honesty and fairness. They also have a good system in place to provide services and customer service is helpful in addressing issues. Sometime services are delayed but it is mostly due for scheduling time of the individual providers. Sometime, a part is needed and there is a waiting time for approval and receiving. I also like when sears technicians come out for services.
Antonio, Thank you for your thoughtful review. We appreciate your feedback about customer service and systems. We understand delays can happen due to scheduling or parts availability, and we're glad our team has been able to help when needed. Your feedback means a lot to us! Sincerely, Angela
Updated review: Sept. 8, 2025
A Cinch representative has reached out and processed a refund. They have definitely attempted to rectify the situation. I appreciate the timely response and definitive steps to make things right. Thank you.
Original Review: Sept. 3, 2025
After scheduling an appointment for a simple dishwasher repair, we had no technician show up or contact us from the servicing company Whirlpool Factory Service. On 6+ calls to Cinch and attempts on their party to contact Whirlpool Factory Service I was left on hold for a total time of over 3 hours. We were assured an escalation on the day of the missed appointment and a callback from Cinch, it did not happen.
So the next day we again reached out to Cinch to try and secure a service provider, one of the agents provided a number that was again not answered.
I was finally forced to ask for a deductible refund which they are currently trying not to process, and a refund on what I consider to be a material misrepresentation in their service contract.
We have been customers for over 11 years. Please do not use this company.
Mark, Thank you for taking the time to share your experience. First and foremost, we want to sincerely apologize for the frustration and inconvenience you've encountered. As a customer of over 11 years, your trust means a great deal to us, and we deeply regret that this situation has caused you such disappointment.
We understand how upsetting it must have been to wait for a technician who never arrived, spend hours on hold, and receive no follow-up after multiple assurances. That’s not the level of service we aim to provide, and we take full accountability for the breakdown in communication and support.
Please know that we’ve been in contact with you and are actively working toward a resolution. Our team is committed to making this right and ensuring that your concerns are addressed fully—including the refund request and any service contract issues you've raised.
Your feedback is invaluable, and we’re using it to improve our processes and prevent similar experiences in the future. We appreciate your patience and the opportunity to correct this. Warm regards, Brooklyn
Reviewed Sept. 3, 2025
We have had cinch insurance since 8/4/2020. On Aug 25th our range quit working. We went on line and reported the problem scheduled an appointment and paid our deductible . .3 days later a technician arrived at our house. However, he did not have the necessary parts to repair he range. He ordered the parts said that would arrive on Saturday and that he would be back on Tuesday between 8AM and 5PM to fix the range. Someone stayed home all day waiting on someone to arrive or called no one did. At 5:30 we called cinch to find out what was going on. They told us that they did no have any technician to send to our home and that we would have wait until Sept. 11th b4 they could send come out . We will be without our range for almost a half month. We told them that this was unacceptable. They said this was the best they could do.....needless to say we are not very happy with the service we are receiving from cinch. I will not recommend this insurance company to anyone. They have lied to us. I will be in the market for another company. Please beware before you sign up with cinch.
Marwick,
We sincerely regret the delays and frustration you've experienced with your range repair claim. This is not the level of service we aim to provide, and we understand how disruptive it can be to go without a functioning appliance—especially when expectations have not been met.We’ve located your account and are actively working to expedite a resolution. While the initial technician visit was completed, we recognize the breakdown in communication regarding the follow-up appointment and the extended wait time that followed. We take full responsibility for the inconvenience this has caused and are committed to making it right.
Please know that your feedback is being taken seriously and will be used to improve our processes moving forward. A member of our team will be reaching out to you directly to ensure your claim is resolved as quickly and smoothly as possible.
Thank you for bringing this to our attention, and again, we apologize for the experience you've had.Sincerely,
Brooklyn
Reviewed Aug. 30, 2025
I am not happy with their services. Awful customer service. There have been multiple times I scheduled a repair and nobody shows up. 8-5 service times are not convenient. I’m still waiting for my payout check after 2 months.
Reviewed Aug. 29, 2025
After paying dues for nine years, Cinch failed to send anyone to check our heat pump air conditioning unit. They scheduled an appointment with Sears but the appointment was canceled mid morning on the day. A robot then rescheduled us for two weeks out. Once again the appointment was canceled at 11:15. After three months of this nonsense we spoke to a few of their reps. They told us that they can no longer find service people in the whole Washington DC area to work with Cinch. We were able to get our $200 service call fee refunded but not one cent toward our replacement unit. Conch is now a total scam!
Reviewed Aug. 29, 2025
This company is a SCAM and liars. Don't waste your money. Just save the money money in case your appliance breaks. And the people who work for these scumbags and lie so the company keeps making money should feel sorry for themselves.
Reviewed Aug. 28, 2025
I been without my air conditioner for a whole month in a hot house with three kids they keep asking when we gonna get our air fixed they are so uncomfortable this is pure hell i wouldn’t recommend this company to no one haven’t try to put us in a hotel or nothing I’m in Louisiana and yall know how hot it is here
Reviewed Aug. 23, 2025
I have been Cinch customer for more than 20 years. The company's service has consistent gotten worse as their prices have increased. For starters, all calls seem to be handled by the Philippians, so you only have a 50/50 chance of being able to understand the "Agent", and three of the last four service requests I made have taken weeks to resolve and become nightmares.
Let me give you two examples:
1) My central air conditioning failed in late June, 2025. I filed a service request and paid the $125.00 fee. It took 4 days for the first technician to show up, when he got here he diagnosed the problem as being a broken control wire to the outdoor compressor. He said he couldn't fix it and would report back to Cinch. Four days and 2 phones calls later an "a/c specialist" showed up looked around for about 1/2 hour and announced that the line needed to be replaced by an electrician. Another four days past by before the electrician showed-up and he too poked around for about a 1/2 hour before announcing that the problem was an A/C "low voltage - control wire" and he couldn't connect to the equipment. He also said he would let Cinch know to send the A/C guy back. At this point I looked online for a local A/C service. The next morning, I called (on a Saturday), two local A/C Service companies. One of them called back and came to my house within 3 hours. They ran the new control wire in about 45 minutes and the system was working. More than 2 weeks of waiting to get the system fixed and a competent service company resolved the problem in less than 4 hours (from the initial call).
2) A week ago today, my microwave stopped working. I immediately went on line and filed a service request and paid my $125 fee. Initially, I was told that given the age of my microwave they would prefer to replace it as opposed to repair it. I said great. They were supposed to get back to me in 24 hours with options. 72 hours later, I called to ask for an update and of course the customer services agents had no information. All of a sudden on Thursday, I got an email informing me that they were now sending a service technician out. The service technician came today (a week later), he checked the breaker box, looked at the unit for about 10 minutes, and announced that it is an electrical problem. So he packed-up and left saying we needed an electrician and he would file his report with Cinch right away. I just called customer service and they told me no report had yet been filed and that I should expect to hear back from Cinch by Wednesday. So it will be at least 2 weeks before I see the electrician, and then who knows. This appears to be a pattern, they send out improperly trained technicians who just bounce jobs back and forth.
I have friends who have other service companies and they don't have these problems. As soon as this issue is resolved, I am DONE WITH CINCH.
Corrine - Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused and the decline in the service you've experienced with Cinch over the years. The prolonged resolution of your air conditioning and microwave issues is definitely not the standard of service we strive to offer. Your feedback regarding communication barriers and the delays in technical evaluations have been noted and we greatly value your insights for our ongoing service improvements.
We aim to make every service request straightforward and efficient, and it's evident that your expectations were not met in this instance. To address these concerns promptly and prevent similar experiences in the future, we would like the opportunity to rectify the situation. Our customer service team is committed to ensuring your concerns are addressed.
We appreciate your long affiliation with Cinch, and thank you for allowing us the opportunity to regain your trust.
Reviewed Aug. 22, 2025
BEWARE!! The technician and this company are scam artists! They charged their $120 service fee two days before sending the technician out. He wasn't here long, but as he was leaving yesterday, he said he'd be back in a couple of days with the parts for the repair. Today, we got a phone call saying they closed our service request because our claim had been denied! The technician told them he saw evidence there had been a mouse inside the enclosure where our A/C unit is located, and that he thinks the mouse may have chewed the wiring and caused it to lose power. They said they don't cover repairs caused by pests. We had NO idea there had been a mouse inside there, because we are elderly and are not able to remove the panel to inspect the unit! That's what we paid THEM to do!! These people are con-artists! I would not recommend anyone using them for home warranty needs!! After researching online, I found they already have pending lawsuits against them, for allegations of fraud and other illegalactivities. We have decided to seek legal action against them, too. Apparently they have done this to a large number of unsuspecting customers!
Becca - Thank you for your feedback. We’re truly sorry to hear about your frustration and appreciate the opportunity to clarify. Our records show that your claim was denied due to evidence of pest-related damage, which unfortunately is not covered under the terms of your agreement. We understand how disappointing this can be, especially when the issue is unexpected. This information is provided in the terms and conditions which are provided to each customer upon enrollment and available for viewing at any time on your customer portal.
Please know, we value our customers and strive to be as transparent and fair as possible in every situation. If you have any further questions or would like to discuss your experience in more detail, please send us a private message with your contact details.
Reviewed Aug. 21, 2025
Long waiting times to talk to someone when you get someone they never give you a direct answer it’s like a read from a script. You can’t never talk to a supervisor they send you around in circles people come to your house, but they don’t fix anything because they gotta get to work approve that might take months nobody answers your questions I send you around in circles when it comes to air conditioning, you’re on your own
Reviewed Aug. 21, 2025
I had a major plumbing problem, and Cinch took care of it. Submitting the claim was simple. I just made a phone call, talked to the gentleman, and got it set up. The local plumber called me a couple of days later, came out, took a look at it, and said that they would report back to Cinch., And then they called me a few days after that, and said they were going to reschedule it. They came in and took care of it.
I'm very pleased that this was taken care of. I probably will extend my coverage once the year is over.
Jeffrey - Thank you so much for sharing your glowing review of Cinch Home Services! We're thrilled to hear about your smooth experience starting from your initial call to submit a claim. Your remarks about our commendable support and effective coordination with the local plumber perfectly highlight our commitment to providing reliable service. Knowing that you're enthusiastic about potentially extending your coverage brings us joy, and that's a tremendous testament to the value we strive to deliver. Your advocacy on social platforms and among friends is exceptionally meaningful—thank you for trusting and promoting our services. We look forward to continuing to meet your home service needs with excellence! - Amanda
Reviewed Aug. 20, 2025
Negotiated a home warranty when I purchased a new hiuse. Warranty was purchased with Cinch. It has been 5 weeks and I still have no washer. Initial service was scheduled all day on a Thursday. No one showed. Was then told Sat. Sat afternoon was told a part needed ordered. Part arrived on Tuesday, service call again on Sat. Once they started repairing part, found out motor was shot. Part not available. I have spent over 8 hours on the phone. Keep being told it is the pump, not the motor. Sears was service provider. They sent report motor was shot 8/5, 8/13 and 8/20. Still not resolved. Keep getting told the issue has been escalated and to expect an email in 48 to 72 hours. No emails ever arise. After 5 weeks, still no washer. Took my deposit/deductible the day I called in the issue.
Reviewed Aug. 19, 2025
I have been a customer for over 4 years, paying my monthly bills on-time. My evaporator coil went bad and needs replacement. Cinch is forcing me to either use their in-network HVAC vendor at a cost of $**, which I must pay out-of-pocket, or accept a minimal “claim credit” of $** (a difference of $1600) if I use my own contractor, while covering only the coil itself. They are recommending an obsolete R22 coil that will require future replacement when modern refrigerants are needed, effectively making me pay twice. Cinch is shortchanging me by shifting labor costs and offering a lowball payout that does not reflect the true value of the repair or my warranty fees. Their in-network HVAC vendor seems to be a complete swindler as they want $250 for pvc modification whereas I already have PVC available that can be re-used.
Overall, I feel frustrated and trapped because Cinch is forcing me to either use their vendor at a high cost or accept a lowball payout, while recommending obsolete equipment that will create future expenses. It feels unfair and exploitative, as my warranty fees should protect me from these kinds of financial burdens, not push me into paying twice for the same repair.
Imagine you bought a toy that’s supposed to come with free batteries forever. Now, the company says you can only get new batteries from their store, which charges $20, even though any store nearby sells the same batteries for $5. If you try to buy them somewhere else, they’ll only give you $2 back. That’s what Cinch is doing with my HVAC repair: they want me to use their expensive service or give me a tiny payout if I go elsewhere, even though my warranty should cover it.
Reviewed Aug. 18, 2025
On 04/09/2025, My Kenmore Refrigerator stopped working and needed repair. The Kenmore Refrigerator was a past Cinch replacement appliance. My Sears Home Warranty covers my Washer, Dryer, and Refrigerator. I opened a online service repair request for my Kenmore Refrigerator: Service Order # **. The Sears Cinch Home Warranty Services Customer Service informed me they had no contractors to evaluate, repair or service my refrigerator. I was told they could do nothing on their end and if I wanted my refrigerator repaired, I needed to locate a service repair person and pay them out of my pocket for the repair. I asked Sears Cinch Warranty customer service why I am being charged a monthly warranty fee for my appliances if they knowingly had no contractors to repair my appliances.
Of course I could not find any contractors on my own. I had to replace over $300 worth of spoiled food. I also had no choice but to purchase out of my pocket the total price for a new refrigerator from Home Depot: ORDER #**. Date Ordered: April 10, 2025. Order Total: $1,147.26. Sears Cinch Home Warranty Services also fraudulently charged me a $100.00 deductible for services they never had provided me. My Discover Credit Card Company refunded the $100.00 deductible. I also want to know if they have contractors available to make future repairs on the rest of the "covered" appliances?
If Cinch does not have contractors to repair my covered appliances, then I should have been notified prior to my appliances being in need of repair. I want a refund for the $1,147.26 cost of the new replacement refrigerator out of pocket cost and for the spoiled food replacement cost of $300.00 that is still owed to me.
June, We’re truly sorry to hear about the trouble you experienced with your refrigerator repair under our warranty service. It's highly disappointing to learn that the lack of available contractors and subsequent actions forced you into a position of inconvenience and unexpected expense. We understand losing perishable goods like your food items is deeply frustrating, and the cost of purchasing a new refrigerator is equally troubling.
We take such matters very seriously, as we're committed to fulfilling our duty in maintaining a hassle-free experience for all our valued customers. We plan to locate your account and conduct a comprehensive review of your specific situation to determine the next steps and capability gaps on our side diligently.
Thank you for sharing your experience; your feedback is vital as we work towards meaningful service improvements. We'd sincerely like an opportunity to address all complications and resolve your concerns to your satisfaction. We'll employ rapid actions with an aim to explore viable amicable pathways through our customer solutions team fairly proactively. Sincerely assuring endeavor is driven constructively. - Brooklyn
Reviewed Aug. 18, 2025
I’ve always had warranties on any of my appliances since I purchased homes as far back as the ‘90s. And I felt that it was beneficial to have coverage. But Cinch, it was transferred. I was with a company that they bought out. And so, I ended up getting them.
And so far, I’ve used them twice. And I’ve been satisfied with the service that I’ve gotten. The individuals have been professional, respectful of my home, and have taken care of the issue. When I submit a claim, I call the number, they send me a link, and then I answer the questions. And then they tell me that the assigned company will call me back, and then I’ll schedule an appointment with them. So, I did.
And it was done in a timely manner. I had to wait about three days, but they got back to me. And during the time slot, he was present, and he was on time. He explained everything that needed to be done.
Unfortunately, on my part, I paid $150 for something that I needed batteries for. So, the fee that you have to pay initially, I had to pay that before they could come out. And so, when he came out, he said the unit was fine, but my thermostat needed batteries. So, I put batteries in there, and it started working again. So, that was $150 for batteries, the batteries that I supplied. It was a grand amount to have to pay for that. So, that’s the only thing that that they need to address. They need to revisit that policy.
And so far with Cinch, I haven’t had any issues with regards to them sending someone who was able to assist me in a timely fashion, was professional, and did what needed to be done. And what I like most is that I don’t have to hunt around for anybody. There’s gonna be a qualified person to take care of whatever my needs are. So, they’re reliable. And so far, I’m happy with the service.
Thank you for taking the time to share your experience with Cinch Home Services. It's wonderful to read that you've had a largely positive journey with our team, and that you've found our claims process both straightforward and efficient. While we're happy to know that our technicians have been professional, respectful, and timely, we understand your suggestion regarding fee structures for minor issues like replacing thermostat batteries. Your feedback is invaluable in helping us improve our services to fit the diverse needs of our clients. We're also delighted that you'd recommend our services to others based on your experiences. We promise to continue delivering the quick and dependable service you expect. Thank you for choosing Cinch Home Services!
Reviewed Aug. 16, 2025
VISIT BBB TO SEE HOW THEY HAD DONE THIS EXACTLY THING TO THOUSANDS OF PEOPLE.
Maria, We’re truly sorry to see that your frustration continues, and we regret that your experience left such a negative impression. As noted in our response to your BBB complaint, we acknowledge the delays and communication issues you faced during your range claim, and we sincerely apologize for the inconvenience and disruption this caused.
While your unit was ultimately repaired and your deductible refunded as a gesture of goodwill, we understand that the process did not meet your expectations. Your feedback has been taken seriously and shared with the appropriate teams to help prevent similar issues in the future.
We regret losing you as a customer and want to sincerely thank you for the time you spent with us. Your loyalty is appreciated, and we respect the decision you’ve made.
Thank you again for sharing your experience. We genuinely regret that it unfolded this way. – Brooklyn, Customer Relations
Reviewed Aug. 16, 2025
The last three times that they came to fix my washer, they messed up the work. I’m not happy about it. The problem was the screw and they used the same one. It’s not working well. Last week, it started having problems again. I did not call about it anymore. I placed a new one and it’s working now.
Martin, Thank you for taking the time to share your detailed experience. We sincerely apologize for the recurrent issues with your clothes washer and the oversight involving the technician's repairs. It's disappointing to hear about your frustrations with maintaining the utility of your appliance. Your feedback is invaluable, and we'd like to set things right by addressing your unresolved concerns directly. A member of our resolution team will be reaching out to discuss your service issues and ensure a satisfactory solution moving forward. Thank you for giving us the opportunity to improve your experience with Cinch Home Services. - Brooklyn
Reviewed Aug. 15, 2025
I wonder if Cinch is a scam. Why do they offer Insurance when they know they can't find available companies to go to people's homes? I have paid for Cinch for years since Sears went out of business and they took over their warranty services. A few years ago, my washer was having problems Cinch made me pay my deductible up front but could not find anyone available in my area to fix it so they told me to find someone to diagnose it. I couldn't find anyone. Most companies were not accepting new customers. So I had to go buy a new washer. Now I am having problems with my stove and the same situation I have to find someone to repair this. Isn't this what I pay cinch for? They took my deductible again before finding someone to help me. shouldn't they take the money after finding someone to fix my appliance? So here I am paying for this warranty I can't use and don't have a working stove. If I can find someone to fix this I have to pay up front and hope Cinch will pay me back but I won't know for sure until after I have the work done and I pay out of pocket and they don't make it easy I have to jump through hoops to follow the to do list step by step. It's easier just to go buy a new stove. In the end I will probably pay more to pay diagnose and fix this then to just go buy new and less time consuming. The money I have paid Cinch over the years I could have had money for a new stove and new washer without the hassle.
Sanbud, We genuinely appreciate the time you've taken to express your concerns. It's concerning to hear about the recurring problems you’ve encountered with appliance repairs under your Cinch warranty. Your feedback indicates the urgency of addressing repair coverage and deductible practices. We’re keen on resolving this for you and enhancing our services. Please reply to us with your account details, and we will prioritize your case to ensure you receive the support you deserve. Thank you for your patience and for being a valued member of Cinch. - Brooklyn
Reviewed Aug. 15, 2025
I called for service for my refrigerator not cooling. I paid the $150 deductible and a technician came out and made a repair. The tech said give it 5 to 7 hours to get the proper temp. After a day the refrigerator did get to the proper temperature but the freezer did not. After several days the refrigerator also stopped cooling. Went online and requested another service. A week later someone came to repair the refrigerator. After about 15 minutes the technician stated the refrigerator would cost to much to repair and it could stop cooling again. He, the repair technician that was hired by Cinch, stated he will submit this stating it will need to be replaced. For the next week and a half I tried to call and send messages with no response. I removed the refrigerator and took it to the dump. Today, almost 5 weeks later Cinch called and said they scheduled another technician to repair the refrigerator. I advised them the refrigerator is gone as their technician stated it cannot be fixed and needs replaced. Cinch stated then they are canceling the ticket and not paying to replace. I advised them that their technician was the one who said its not repairable and will need to be replaced. They were rude and stated sorry if the refrigerator is not there the ticket is canceled. I paid $150 for the deductible and have been without a refrigerator for almost 5 weeks. Horrible customer service, at least for the service repair side, and not worth the trouble.
Jason, We’re very sorry to hear about your experience and the inconvenience you’ve faced—we understand how frustrating this situation must be. We’ve located your account and want to assure you that a specialist will be reaching out to you directly to address your concerns. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. – Brooklyn
Reviewed Aug. 14, 2025
I was with another company and Cinch took over it, and so far, so good ‘cause they’ve saved me some money. Requesting for service was easy and everybody that have come and done repairs have been very professional and on time.
Donna, We truly appreciate your decision to choose Cinch Home Services and for sharing your positive experience with us. It's gratifying to hear that our online setup has been straightforward for you, and that our team has been punctual and professional, offering significant savings through timely repairs. We're delighted to know you'd recommend our service and value our customer experience highly. Your strong recommendation not only warms our hearts but also encourages us to keep enhancing your experience with Cinch. Thank you for your feedback, and we look forward to aiding your home warranty needs in the future. - Brooklyn
Reviewed Aug. 14, 2025
The technician sent by Cinch really did his job. Now our AC works. My wife, she's complaining about it being too cool. There were multiple problems with the system and they fixed it. It took time to get the parts as it was an older system. They could have just replaced the whole system. But it worked.
Robert, Thank you for sharing your fantastic experience with Cinch Home Services. We're thrilled to hear that the technicians were effective in addressing your AC issues, and you recognized our commitment to fast service. We appreciate your understanding regarding the delay in parts and are pleased to know that our efforts and dedication stood out to you. It's deeply satisfying having contributed to your satisfaction, and we're grateful for your recommendations. Your positive feedback drives us to continue enhancing experiences for all our valued customers. Thank you for trusting us with your home service needs. - Brooklyn
Reviewed Aug. 14, 2025
I continued the home warranty with Cinch Home Services after purchasing my home from the previous owner.
I’ve only had one service with them, which was for my heater. It was okay, they came out the same day and checked it, and the customer service was good. They helped me through the phone and walked me through on what I have to do. The entire issue was resolved within three to five days.
Isatou, We are delighted to hear that your first claim with Cinch Home Services exceeded your expectations. It’s wonderful to know our team provided prompt and comprehensive assistance, ensuring a quick resolution to your water heater issue. We take pride in our service efficiency and commitment to keeping our customers' mind at ease. We appreciate you for sharing your experience with us and look forward to continuing to support your home warranty needs! - Brooklyn
Reviewed Aug. 14, 2025
I have had Cinch since April and I already made two claims for my furnace and air conditioner. The furnace had a short in it and the fuse would blow. One day, we had flooding in our laundry room and the water condensation was all over the furnace due to a tipped pan that the water goes in. Cinch was fast and quick. Both claims were good and I was pleased at the end of the services that they did.
Carol, We're thrilled to hear about your positive experience with Cinch Home Services! It's wonderful that our claim process and rapid response exceeded your expectations for both your furnace and air conditioner issues. We strive to provide solutions efficiently and effectively, ensuring customer satisfaction. Thank you for your glowing recommendation. Should you need assistance in the future, we're ready to offer the same level of service. Sincerely, Brooklyn
Reviewed Aug. 14, 2025
I’ve been with Cinch for about five years now and as a real estate agent, I used to use Cinch to help my clients have home warranties when they buy new homes.
I used their online system when filing claims. I've called so many times that I know how to bypass all of the prompts to directly get to somebody. You hit 0 three times. They're going to ask what my address is. I'll say, “Yes, that's my address.” And then I'm gonna hit 0 again, and it will send me directly to a person.
I've never had a problem with Cinch until very recently, to the point where I might switch home services. I have an HVAC that needs to be replaced. Cinch denied the claims to get it replaced. It has not been performing properly for two years already. Part of our agreement is that they'll replace or repair. I asked them to replace it because the system was old, but they said no because it was old and that it wasn't broken.
I had to pay for an HVAC system on my own. And that is upsetting because for two years I tried to get them to do this, and they sent me bad company after bad company. I’ve made about 100 calls for this. I've brought Cinch thousands upon dollars, tons of clients, tons of friends and I use them for my own properties. I got to the point where I was thinking of getting a lawyer because I have a good claim. I'm in a spot right now where I don't know if I want to do that, if I want to move on or not.
This is hard because I like Cinch a lot. I call all the time and tell them they are a good company and I refer them all the time. And them not wanting to replace the HVAC system, to me, is a breach of contract. I have the contract that we both signed said that they will replace or repair.
I would have been happy even if they replaced the condenser unit, which was the thing that was broken but the escalation department wouldn't even do that. Every time I tried to call customer service, it seemed like they all had the same knowledge, then sent it to escalation, then this department kept denying us the replacement. It seems like they're the problem. I understand they need to save company money.
Outside of this, the customer service was great. They were always nice, especially because I wasn't so nice sometimes. I appreciate them being patient with me and understanding that I have a business. And my business relies on their business.
We’re glad to hear that your early experiences and interactions with our customer service team have been positive, and that our online platform has served you well. That said, we’re deeply sorry for the frustration and disappointment surrounding the handling of your HVAC system. We understand how critical reliable coverage is, and we regret that your expectations weren’t met in this instance.
Your feedback about the escalation process and phone system navigation is incredibly valuable, and we’re committed to improving those areas. We’ve located your account and will ensure a specialist from our team reaches out to you directly to review your concerns and explore possible next steps.
Thank you again for your candid insights. We’re listening, and we’re here to make things right. – Brooklyn
Reviewed Aug. 14, 2025
My recent claim was fairly painless so I was very happy with it. Cinch was very quick to send somebody out. A technician contacted me within two days. But we had to reschedule so my claim didn't get done within a week. That was fine. So far, my experience has been very good.
Damien, Thank you for sharing your positive experience with us! We're thrilled to hear that the claims process was seamless and that our technician could address the issue efficiently. Your recommendation means a lot to us, and we're glad to know you find our service worthy of such high regard. We look forward to continuing to provide you with excellent service in the future. - Brooklyn
Reviewed Aug. 13, 2025
I've only had to use Cinch once and it was easy. My air conditioner just stopped working. I paid my deductible, and that's all I had to do. The man came out the next day, fixed it, and he did a good job.
Karen, Thank you for sharing your wonderful experience with us. We're thrilled to hear about your satisfaction with the prompt response of our technician and the ease of the claims process. Your positive insight confirms our commitment to providing top-notch service and solutions for our customers. We value your recommendation and are eager to continue delivering exceptional service whenever you need us. Thank you for choosing Cinch! - Brooklyn
Reviewed Aug. 13, 2025
It's hard to reach people at Cinch. The issue with my AC was identified four weeks back, I still don't have my AC, and the process is taking so long. The product warranty is still intact, so I asked them if I could pay for the labor and have Cinch reimburse me. It’s a simple question and no one has gotten back to me yet. Earlier, the service was better. But as of late, it's been bad.
Prasad - Thank you for taking the time to share your experience. We sincerely regret the frustration you've encountered with reaching our team and the delays in your AC repair. We understand how important timely and convenient service is—especially when dealing with essential home systems like air conditioning.
Your feedback about the long hold times and lack of responsiveness is concerning and has been shared with the appropriate teams for review. We also appreciate your suggestion regarding labor costs and will ensure it’s considered as we evaluate ways to improve flexibility and support for our customers.
We’re committed to restoring the level of service you’ve come to expect from us and would welcome the opportunity to make things right. We located your account and will reach out personally to address your concerns.
Thank you again for your candid feedback—it helps us improve.
Reviewed Aug. 13, 2025
I have had Sears/Cinch home insurance for over five years now. Certain issues were fixed in a timely matter and well, while others were not handled at all or service people were incompetent at best. Currently have a broken washer and dryer that have been broken for three weeks. Customer service only responds that they're waiting for approval and can't help me and the appliance company they are working with will not return phone calls or update. Seriously considering canceling the coverage because of this.
Irina - We sincerely apologize for the frustration you're experiencing with your current appliance issues and our service. We understand how challenging it is to be without a working washer and dryer, and we're sorry for the interruptions in communication regarding your case status. Please rest assured that this feedback is invaluable in helping us improve our processes and service offerings.
To resolve this issue as soon as possible, we've highlighted your case for immediate attention and action. One of our dedicated customer service team members will be reaching out to update you and work towards expediting a resolution. Your concerns are our top priority, and we are committed to providing you a solution.
Thank you for your patience as we work on correcting this situation. Let us restore your confidence in our service. - Amanda
Reviewed Aug. 13, 2025
We've had some issues when submitting a claim with Cinch. But the last issue we had on the dryer was resolved by a great girl named Anne, who was amazing through the whole process. For the most recent claim for our air conditioner, the turnaround time was quick. They had somebody out here the next day. When partnering with the right service people, it's an incredible experience.
Reviewed Aug. 13, 2025
I enjoy having my home warranty with Cinch. When I call them or go online for the service, they are quick to respond. Everyone they have sent out was professional. I still don’t know what’s happening, but I appreciated them for explaining and what we can do in the future especially with the AC because no one teaches you what to do when you buy a home. The contractor was giving us suggestions on what we can try doing to alleviate anything, to clean something out and to get maintenance.
When I was using the app, I had questions, but I had to put a down payment down before I could get them answered to see if that was what I needed. Our down payment is $200 but if we needed a new something, it’s $300. They give options, but I don’t know if that’s the right one and I hope I’m not penalized for it. I wish there were more options and a number to call if I have a question or like the little auto chat thing before I made the payment. Sometimes the phone can be too much and I know a lot of places are doing the AI robot thing where you can chat with them and they can probably have answers to your questions. I thought that would be a good idea.
I appreciate that Cinch uses third-party contractors because it lets me know in the future that I can go to that business because of the service they’ve provided for me and I can refer them to other people. And I do appreciate Cinch for everything. I’ve even referred them to my grandmother and one of my best friends who was having health issues.
Donnie, Thank you for your glowing review and for sharing your detailed experience with Cinch Home Services. We're thrilled that our technicians were both informative and professional, aiding not only in repairs but also in helping you navigate the responsibilities of homeownership. Your constructive suggestion about having a more immediate assistance feature for technical queries is incredibly valuable, and we will certainly consider this as we look to improve our online experience.
We greatly appreciate the trust you have placed in us by referring your family and friends, and we're delighted to be achieving outcomes that earned your confidence. It's important that mutual transparency—to provide accurate appliance details—continues to fast-track solutions, ensuring your peace of mind when larger issues arise. Thank you once again for your kind words from all of us at Cinch Home Services; we look forward to serving you and those referred helpfully and efficiently in the future. - Brooklyn
Reviewed Aug. 13, 2025
Awful awful. Hvac issues, the provider they send out apparently don't have nothing in stock after you waited a month for appointment for them to come out. This is my 2nd time after the first provider was supposed to fix it... When you call, you better have some patience, nobody speaks English.
LaWonda - We’re truly sorry to hear about the frustration and inconvenience you've experienced with your HVAC service. Waiting a month for an appointment only to find that parts were unavailable is understandably disappointing, and we regret that this has happened not once, but twice.
We also apologize if communication during your calls was difficult. We strive to ensure that every customer feels heard and supported, and we’re actively working to improve both our service partner network and our customer support experience.
Your feedback is incredibly important, and we’re committed to using it to make meaningful improvements. If you're open to it, we’d appreciate the opportunity to review your case in more detail and work toward a resolution. If you'd like our help, please send us a private message with your contract details so we can locate your account and reach out to help! Thanks, Amanda
Reviewed Aug. 10, 2025
I’ve been with Cinch for almost two years. I’ve had a home warranty before. One was terrible and I wanted another one. I did some research on what might be the other one and I saw some reviews on Cinch that were decent.
When submitting a claim, I make a phone call and pay for it over the phone. And they send someone out. It's quick. The contractor I’ve dealt with has been good. He fixed the problem for me with the HVAC, the repair issue was that the blower was really dirty, and the HVAC wasn’t up to speed. It needed some refrigerant. He figured out which parts needed attention. Now, it's functioning great. He did a great job.
Here's my one complaint I have about them. When you call, you can't get a human. And they want you to schedule something and pay for it. Sometimes, I need to ask “Is this something my policy is gonna cover? Do you have somebody in your list that can cover this issue for me?” When somebody comes, it's good.
Reviewed Aug. 10, 2025
I had to have the gentleman come twice. The first time he came, I was able to make the appointment easily. The second time, I had to call the generic number and go through the whole process again just to set up another appointment for the same issue. They don’t have a direct line where, if somebody has come before, they would be able to get you directly that same personnel back. You have to go through the transition of the phone each time.
Manila, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear how much you appreciated our technician’s skill and the prompt follow-up services. It's great to know you found our representatives' professionalism and clarity valuable. We apologize for the less convenient scheduling process and genuinely value your suggestion for a more streamlined appointment system. Your feedback helps us make meaningful improvements, and we're committed to enhancing our service based on dedicated customers like you. We look forward to serving your needs in the future. - Brooklyn
Reviewed Aug. 10, 2025
When I purchased my home, it was recommended that we get home warranty insurance. Repairs are handled well. This recent one, they came out very quickly and it was great. Sometimes, communication when setting up the appointment is difficult, though. Also, the charge for a visit has gone up a lot in the last 10 years. I'm not happy with $150 to walk in the door. The amount has tripled since I started having home warranty service.
The automated system for filing claims doesn't work. It has glitches I tried it one time. I started to do it, but is doesn't let me complete doing it online. Then when I spoke to someone, they told me, "You already have a claim in," because the person had done one. There were suddenly two. There is a problem with their automated system and I'm not happy with that. I'm probably not gonna try using the automated system anymore. It’s a lot of wasted time. I'll call up directly. I'm old-school and I like to be able to call up and speak to someone. Every time I try to use the automated system, I end up needing to speak to someone anyway. In general, a home warranty is a good idea. I have recommended getting home warranty insurance to other people, and if they asked me who I was using, I would tell them.
Dorothy, Thank you for taking the time to share your feedback about Cinch. We're glad to hear that you've found the repair services smooth and satisfying over the years. However, we're sorry to learn about the challenges you've encountered with our automated service request system. Your preference for human interaction is understandable, and your experience with duplicate claims should not have been the case. We'll forward your feedback to our support team to improve our processes. Furthermore, we recognize your concern regarding our increasing service charges. While it’s a common industry progression, your perspective is essential as we aim to keep our services at competitive rates.
Thank you for highlighting the efficiency of our repair services covered under the warranty, and we will also review the processes to simplify our communication systems. We genuinely appreciate your decade-long trust and would love to address any lingering concerns, so please feel free to contact us directly for further assistance. We'll continue striving to achieve a fully streamlined experience that complements the efficient repair processes you value.
Thank you again for being a valued customer and offering your comprehensive assessment, helping us improve as we move forward together. - Brooklyn
Reviewed Aug. 9, 2025
I had another service provider and then Cinch bought them out, and so I just continued with this company. They simplified the claim process even more. They give you a category as to where your service might fall under. You state that, and then they will tell you if you have to pay your deposit or what your allotment is first. And then they will provide a company. They don't give you a choice of different companies. They tell you what's available and provide it.
When I called, I couldn't connect with the company. In some kind of way, they called and got the person to come out after two days. Usually, they will have someone call you either that evening or definitely the next day. But with this last occurrence, that's the only thing that didn't happen.
I know everything is getting higher, but I think some of the jobs might be minor. 200 is a little steep, so I try to make sure it's an actual need.
When I had an issue with the doorbell, the contractors came out at least twice. It will work for a little bit, but not long-term at all. So, I stopped calling about it because it's a lot to throw away money on something that's not going to last.
I've had one company in the past that used a layered approach. But they were right on time to make sure they got every issue solved, and I never had any more problems. Cinch is comprehensive with the companies that are provided. The quality of the contractors sent has been pretty good. They seem to know what they're doing. What I like best is that they're able to fix the problem, whatever it might be. Some of the companies and representatives are more personable than others. The last one wasn’t person-oriented at all. But he fixed the problem. I hope they can be more personable.
Gwendolyn, Thank you so much for your kind words about Cinch Home Services. We're delighted to hear that your transition was smooth and that the improvements we've made are making a real difference. Knowing that the claim submission process feels clear and well-organized is exactly the kind of feedback we strive for.
We’re also glad to hear our contractors have been responsive to your post-claim needs, and we appreciate your patience during those brief connectivity hiccups. Your thoughts on service costs and repair experiences are incredibly valuable—we’re always working to improve efficiency and reduce costs where we can.
It’s especially rewarding to know that our team’s problem-solving and professionalism continue to give you confidence. Thank you for your trust and for choosing us to support your home. – Brooklyn
Reviewed Aug. 9, 2025
A friend of mine who runs an appliance repair business told me that he was working with Cinch. He said I should get on board with them because it was the same with Sears(which I had then), except they have plans where you can cover all your appliances for more or less the same amount of money. And if they can't cover it, they'll fix it or pay for it.
I've only used them at least three times in the last few years. I know you can do it online, and calling is a bit of a challenge. What I don't like about online request is that you cannot choose the company you prefer to come out. For example, my friend runs his appliance repair business. I prefer to use him because he's my friend. I know where he lives. I know he won't mess around, as opposed to a company I've never heard of, which may come out and may not do such a good job. I mentioned this to Cinch the last time I spoke to them two weeks ago.
When I call, it's hard for me to get another human. It's all automated. When I get someone, they put me through to the claims department. And then I tell them ''I want to use All Appliance Pros,'' and then they put me through.
One time, they sent out somebody from Brooklyn and it was not a good experience. It was a terrible experience. He tried to say that there was no problem. Then I showed him the problem. He said he would get back to me but he never did. And when I called them, they said they would take care of it. And two days later, Cinch emailed me with a payout. The technician wasn't going to do the repair. And he basically put it through as a total job. So, I called back Cinch and told them this is why I like to call and refer my friend's company or a company I know. Other than that the claims process is pretty good when you get a human on the phone.
Cinch is a little pricey. But again, if I had a dryer break, and it was old, and the guy came and couldn't fix it, I like the option that they’ll either give me a replacement for no cost to me other than the deductible or they'll give me a payout and then I could put that towards buying whatever machine I want.
My friend who runs his business told me recently, even though I pay a $150 deductible plus $56 a month, it's still cheaper than calling him cold for him to come. He says he charges $250 and up and then just to walk in the door.
When I call, sometimes I get someone hard to understand. So, it's a little difficult to have the back and forth when you're trying to be specific. But they're very nice and very knowledgeable, so I've never had to hang up or scream at somebody.
Robert, Thank you for taking the time to share your detailed experience with Cinch! We're delighted to hear that you've found value in our appliance coverage and appreciate the kind recommendation from your friend in the repair business. Your input about the call experience is invaluable, and we're committed to ensuring a smoother interaction whether you're online or on the phone.
We regret any inconvenience regarding the service partner sent from Brooklyn and will explore options for enhancing choice in service times and provider compatibility in your area. We’re glad we could resolve an unyielding repair through a prompt payout, highlighting our effort to stand by our service commitment. While the premiums include some costs, you're saving substantial amounts beyond warranty protection in comparison with do-it-yourself repairs.
Your satisfaction is paramount, so knowing you're overall pleased affirms we will work diligently on the areas we can improve. Thank you for trusting Cinch, and we’ll strive to offer greater efficiency and responsiveness in the future! - Brooklyn, Social Media Team
Reviewed Aug. 9, 2025
We went with Cinch Home Services because it has lower deductible rates and higher maximums. I mostly submit my claims online, and it’s pretty user-friendly. It was just one time that it wasn’t submitting, so I had to call. But, overall, it’s very easy.
We’ve submitted claims on the dishwasher, fridge, and microwave. The freezer was leaking, and the contractor just needed to get some of the ice out so it wasn’t clogged anymore. The dishwasher was also leaking and wasn’t cleaning very well because one of the sprayers was in the wrong spot, so the contractor fixed that. Everything has been working well since the repair.
The contractors were nice, professional, and explained stuff well. They’ve been pretty quick to address issues and get things fixed. The people have been easy to work with. Overall, it’s been pretty good. I would recommend Cinch Home Services.
Mikayla, We are thrilled to hear about your positive experience with Cinch Home Services! We're glad that you found our online claims submission to be user-friendly and that the resolution of your appliance issues met your expectations. It’s the goal of our contractors to execute their tasks with professionalism, and it's reassuring to know that you received courteous and articulated service from them. Thank you for your kind recommendation and trust in our service—which remains a high priority on our track. We look forward to keeping your home running smoothly! - Brooklyn
Reviewed Aug. 9, 2025
Cinch came as part of the warranty when I went through my mortgage process to purchase my house and I’ve had them for about four years now. They have an online process that you submit a claim for. It involves identifying the appliance so that they can provide better service. They set up an appointment with a local vendor that they deal with. That vendor reaches out, sets up an appointment to come to the house in order to assess and potentially fix the issue. Their online service is really easy to use. It's better than most sites I've ever been on.
I've probably submitted three or four claims. Most of them were very minor but I had one claim that wasn’t completed in a timely manner. I felt the pain on that one because it was the refrigerator going out, and that suddenly required us to purchase $50 to $60 worth of ice to keep food products cool. I reached out to them but they said they don’t reimburse ice. That's the closest I've had to a bad experience with them.
I've spoken to the local vendors that they deal with and they've always been really respectful. They've reached out and tried to do what they could to help resolve the issue. And when they couldn't, they would explain and we would understand what was going on.
I really like having the service because it takes home ownership a little bit closer to that rental ownership, like when something breaks, you can call the landlord and say, “This needs to be fixed.” It's nice to have sort of that same process with major appliances around the house. “Hey, the AC went out. Let me call and get them work on it right away.”
Overall, I recommend Cinch Home Services.
We understand the inconvenience caused by the refrigerator delay and appreciate your patience through that situation. While we regret not being able to cover the cost of ice, we’re grateful for your understanding and continued trust.
Your recommendation means a lot, and we’re committed to making every experience even better moving forward. Thanks again for being part of the Cinch family!- Brooklyn
Reviewed Aug. 9, 2025
We got a homeowner’s warranty when we bought our house in 1996. It was with HMS, and HMS became Cinch. What I like about their service is that it works. We’ve had our heating system replaced, our air conditioning system, the washer or dryer replaced. They have been easy to work with.
Granted I’m old school, I like being able to pick up the phone. When we submit a claim, we call to say what appliance it is that’s wrong, and then they will collect our deductible and will assign someone to fix the problem. Usually, within a day or two, someone’s assigned and out here. For the most part, the contractors are very knowledgeable. The’re able to identify the problem and also give me an idea of what the heck is going on.
But lately, I’ve had to do it either online or automated. We have a particular heating and air conditioning person who’s one of the contractors, and we like to have them come cause they know our system intimately. A lot of times, I have to make a second call to make sure that they get assigned and not someone else. But Cinch is very open to that and very willing.
Robin, Thank you for your long-standing trust and valuable feedback. We're thrilled to know that the transition from HMS to Cinch has met your expectations and that our service over the years has continued to provide genuine value, particularly with heating and air conditioning solutions. Your flexibility with embracing our online claim system hasn't gone unnoticed, and we're pleased to accommodate your specific contractor preferences to ensure the job is done right, respecting your home's needs personally. Offering consistent, reliable experiences exemplifies our commitment to valuing our customers' time and ensuring their peace of mind. Helping to maintain your home with ease and quality is at the heart of what we aim to do, and your satisfaction makes the effort truly rewarding. Thank you for considering Cinch a valuable asset and for recommending us to those seeking dependable home warranty support. -Brooklyn
Reviewed Aug. 9, 2025
I've had Cinch since 2016. What I like the most is how fast they move once you create a claim and the fact that if one of the service providers isn't following up with you or communicating with you, they'll move you to a new provider with no problem. You don't have to stick with the same provider.
I usually submit claims through a call. Then the automated system sends me a text with a link to start the claims process. The contractors are good quality, the ones that actually do what they're supposed to do. But I definitely had to change two different contractors.
One came out. And I don't know if he was trying to sell me his services. I had to get HVAC done and he wasn't reporting to them what was going on. So, they sent out another contractor. And he could see that I needed a new system. He got me a new system, but I don't know what that was about.
I had a stopped-up sink and called. Someone was supposed to come out, but didn’t call me for five days. When I called back, they sent someone else who came the next day. So, it depends on their contractor. I don't fault Cinch for that.
April, Thank you for sharing your positive experience with Cinch Home Services! We're thrilled that the process for handling your claims has been so straightforward and efficient. We're delighted to hear that our response in handling contractor issues swiftly and the ease of contacting our support team have positively impacted your experience. Your recommendations and feedback are greatly appreciated, and we look forward to continuing to provided the commendable service you’ve experienced thus far. Thank you for entrusting us with your home needs! - Brooklyn
Reviewed Aug. 9, 2025
I'm a Realtor and I work with Cinch. As compared to competitors, Cinch is more responsive. And I like that I can get ahold of the regional rep when I need to.
I had a seller call, and got the runaround because we needed a lien waiver. There's a standstill when it's sellers' coverage and unfortunately, the companies that come out and do the work can't issue a lien waiver until they're paid by Cinch. And they said that sometimes, the payments that Cinch releases in portions, are not timely. And that's often after closing. I let Jason know that and he got me some documentation today.
Other than the language barriers, the interactions with technicians have been fine.
Amanda, Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that you're generally satisfied and appreciate our team's responsiveness and your ability to connect directly with the regional rep. We apologize for any inconvenience caused by the payment delays affecting the lien waiver process for seller's coverage but are glad Jason resolved it effectively for you. Regarding the language barrier during your recent technician service, we value your feedback and will use it as an opportunity for improvement. Thank you for choosing Cinch and for highlighting both where we excel and where we can do better—your insights are essential to enhancing our service. - Brooklyn
Reviewed Aug. 9, 2025
Cinch helped me out with my AC problem in a semi-fast way, and it was resolved. My air conditioner went out, and it was very warm out, and I needed Cinch to respond swiftly. But it was taking them a while, so I contacted my Realtor, she got me in contact with a representative, and he took responsibility and helped me out with that. When the contractor came out, it went well because he was able to get it fixed very quickly.
Joshua, Thank you for choosing Cinch Home Services and for sharing your thoughtful review. We're glad to hear that, despite an initial delay, our representation delivered and that the contractor quickly resolved your non-functional air conditioner, ensuring your system was back to running smoothly—which we understand was urgent. We recognize that initial communication with us varied, and we appreciate your patience and the real estate agent's invaluable assistance in reaching out more effectively. We are committed to enhancing our communication processes to streamline experiences for homebuyers like you. Your feedback is crucial as it guides us toward creating a consistently efficient customer service journey. Thank you for trusting in our coverage; we've been striving to exceed your expectations and reinforce satisfaction for the long term. - Brooklyn
Reviewed Aug. 9, 2025
I’ve submitted a claim to Cinch, and my experience was great and I had no problems at all. The technician who came out was very helpful with convincing me to stay with Cinch whenever my contract expires this September.
Loyd, Thank you for your uplifting review! We're thrilled to hear that your claims experience with Cinch was both smooth and satisfying, and we're pleased to know that the technician not only resolved your issue but also made a positive impact in convincing you to stay with us. Your commendation of our customer service and coverage is sincerely appreciated. We look forward to continuing to meet and exceed your expectations. Thank you for recommending Cinch, and if there's ever anything more we can do for you, please let us know! - Brooklyn
Reviewed Aug. 9, 2025
Cinch has been, so far, the best home warranty that I’ve had because of what’s included in my package. I have been trying to get my brother to cancel his warranty from another service provider because he doesn’t have the coverage that I have. The last claim that I called in was for my garbage disposal. I had to pay $150 for something that I could have done myself. The technician was in here for no more than three minutes. I hope that didn’t affect how many times I put in a claim, because that was for no reason.
One thing with Cinch, though, I had to replace my black refrigerator, but they offered me a white one or money. I didn’t know if they would offer me the same color of the appliance. The main thing overall is I am really pleased with the technicians. They have been professional and got the job done. They have been the best.
Annette, Thank you for your share! We truly value insights like yours, which highlight what sets us apart .At Cinch, we’re pleased to know that our comprehensive service plans, prompt assistance, and professional technicians have made a strong impression. While we understand you might have resolved the garbage disposal issue independently, we're dedicated to providing exceptional service no matter the call. It’s delightful to hear you’re considering recommending us to your family—it’s the highest compliment! We strive for resolutions and ensure that your service experience leaves a positive impact long-term. Thanks again for choosing Cinch, and we're honored to perhaps offer your brother an equally great experience! - Brooklyn
Reviewed Aug. 9, 2025
Cinch Home Services is fine, but the fees are going up so high. I am pleased with the workers that they sent out. The technician for the garbage disposal was very good. I have already recommended Cinch to friends.
Joe, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear that you've appreciated the convenience and proficiency of our contractors over the years. It's fantastic to know that even during individual instances where equipment like your dishwasher required attention, using our system and having a familiar contractor provided reliable results. We welcome your feedback on service fees, and rest assured, we'll keep monitoring their impact on maintaining quality. Your advice for fellow homeowners to consider household appliance coverage is valuable, and we look forward to continuing to support your home warranty needs. Your recommendation means a lot to us—thank you for trusting Cinch! - Brooklyn
Reviewed Aug. 9, 2025
Cinch has been very good compared to the previous ones I’ve had. Their response time is impressive. The technicians are professional. Here's my one and only complaint: The app to start the process is very unfriendly. It asks for all stuff that people sometimes can't even get to, like serial numbers. When you call them, you can't even hardly get through, or you get somebody out of the United States.
Mary, Thank you for sharing your experiences with us! We're glad to hear that our rapid response time has met your expectations, but we apologize for any inconvenience caused by the professionalism of the technicians. Your feedback regarding our app's usability and communication barriers with support is valuable, and we're working on improvements in these areas. We appreciate your input as we strive to enhance our services and ensure a more seamless experience for our customers. Please let us know if there's anything more we can do to assist you further. - Brooklyn
Reviewed Aug. 9, 2025
I got Cinch eight years ago when I bought a house. The experience has been okay. I submit the claims online and it's all automated. The process is fairly easy. I'm not too good with the automation, but I got through it. When asking for an operator, the call is AI-generated, but you can speak to a representative eventually.
It's just when you have an appliance go out and you have to submit a request, it could be days later before you get actual service. Recently, the air condition wouldn't quit running, and so I cut it off. I had to call another provider and pay for it out of pocket and Cinch won't reimburse that because it's not their provider.
Their providers seem to be fairly knowledgeable, but I would recommend improvements for having quicker service and having to call an outside person for an emergency service ahead of just waiting for a Cinch service provider to call you.
They give 24 hours for the service person to call you. If they can't work on the appliance because of the brand, they take another 24 hours to find somebody else. I had that with a Bosch dishwasher. The first provider couldn't fix it and it took the second provider a couple of days to come fix it.
Harry, Thank you for sharing your experience with us. We understand the importance of timely service, especially in urgent situations like yours with the air conditioner. We apologize for any inconvenience you faced due to delays and issues with the reimbursement. It’s valuable feedback like yours that helps us improve our processes.
We are pleased to hear that submitting claims online was fairly easy for you and that the technicians dispatched appeared knowledgeable. We strive to pair you with capable and responsive service providers and appreciate your patience with the booking errors faced with appliance repairs like with your Bosch dishwasher.
Your feedback is invaluable in our continuous improvement efforts. Thank you for choosing Cinch—we appreciate your insights as we strive to enhance your overall experience with us. - Brooklyn
Reviewed Aug. 8, 2025
I found Cinch after my Realtor recommended them. I had filed a claim and it was very easy. The claims representative was very courteous, prompt, and answered all my questions. The quality of the work was very good.
Lisa, Thank you so much for sharing your wonderful experience with Cinch Home Services. We're thrilled to know that our claims process was straightforward and efficient, and it's great to hear that our team was prompt, courteous, and answered all your inquiries effectively. It’s equally delightful to learn that you were impressed with the quality of work provided, confirming our commitment to excellent service. We look forward to continually meeting your needs and exceeding your expectations. Wishing you more seamless experiences with Cinch Home Services! - Brooklyn
Reviewed Aug. 8, 2025
I’m done with Cinch. They were a wonderful company when they were TotalProtect, but when Cinch took over, they’ve become the worst company to deal with ever. I was with them 14 years with only four claims the entire time. My Realtor paid for my first two years when we bought the home.
The AC went out about three months after we moved in, and they replaced my outside unit only, which was against code in the state of Florida, but I didn’t know that at the time. Two weeks after that, the water heater went out and they replaced that, but the contractors they used were not licensed and used stainless steel fitters. In two years, they started rusting pretty bad and the entire water heater fell out of my wall and tore the gas line out of the wall. Luckily, the original gas lines that were installed with the original water heater were flex cuff couplings, so it didn't actually break the gas lines, but the water heater was at a 45-degree angle.
My AC inside unit went out, and they tried to repair it for a month, but they couldn’t seem to find the problem with it. They finally sent out their senior technician, and he found that there was a small hole in the coil, and the unit was so incredibly old that it would need to be replaced because they didn't make the size coil anymore. The owner then called me up to say they could modify a new coil, fit it in there and have the AC back up running again, and I said okay. He submitted the report and Cinch wouldn’t authorize it, but they would put the request through the department that makes decisions on claims. I never heard back from them. And I couldn’t reach out Cinch. I would get a call center in a different country that could only send emails. Nobody from Cinch bothered to call me, so I got fed up and canceled my membership.
Two weeks later, somebody from Cinch called and offered me a lower rate from $59 to $39, and I told them, “I just dropped $8000 for a brand-new AC unit, you could offer me $1 a month for the next 25 years and I wouldn't do even do it,” and hung up. They've tried to call back three times, but there is no chance I’m going back to them.
Norman, Thank you for being a Cinch customer for 14 years. We’re truly sorry to hear that your experience has declined after such a long relationship. The issues you’ve faced with your AC and water heater, along with the communication breakdowns, are deeply concerning and not reflective of the service we strive to provide.
We understand how frustrating it must have been to deal with delays, unlicensed technicians, and unresolved repairs—especially while traveling. Your feedback is invaluable, and we regret that we didn’t meet your expectations. We’d appreciate the chance to review your case and see if there’s anything we can do to make things right. Sincerely, Brooklyn
Reviewed Aug. 8, 2025
Cinch was introduced to us by the Realtor, and we’ve had it for five months since we bought that house. Three weeks ago, we had a plumbing issue, and the claims process went very well. We’re satisfied.
Woinshet, Thank you for sharing your wonderful experience with Cinch Home Services! We are delighted to hear that the claim process for your plumbing issue went smoothly and that you were pleased with our service. Customer satisfaction and reliability are what we strive for daily. Your recommendation means a lot to us, and we look forward to being there for you whenever you need assistance in the future. - Brooklyn
Reviewed Aug. 8, 2025
I had water pipes and sewer lines having issues and Cinch sent B&L out. He did a great job clearing the stopped-up drain. There was a lot going on and I felt like he wasn't listening to me. He didn't turn the water on far enough to even notice what I was talking about, which I did let B&L know that. They sent someone else on the second call instead of sending him back and this guy was great. He was awesome. He asked me where the problem was and we went through all of it together.
Submitting a claim was a really hard at first ‘cause I couldn't get anyone on the phone. It was a struggle. But my Realtor helped me get a different number to call, and the communication problem was solved.
Lee Ann, Thank you so much for your detailed and thoughtful review! We're glad your realtor introduced you to Cinch, and we appreciate your patience through the initial communication challenges. We're sorry to hear your first claim experience wasn’t ideal, but we're thrilled the second contractor provided the attentive service you deserved. It’s great to know things are running smoothly now, and we truly value your recommendation. Your tip about using the correct contact number is spot-on—and we’ll keep working to make that first step easier for everyone. Thanks again for sharing your journey with us! - Brooklyn
Reviewed Aug. 8, 2025
I’ve been with Cinch ever since I got the one-year warranty that came with the home, and I just continued the service. But I just had to file a claim because my air conditioner went out, and I just didn’t like the way the air condition contractor went about it. Cinch is ordering a motor, which is $500, but they didn’t send anybody that can clean the unit. Now I’m stuck in a position where I’m incurring another fee and have to pay for someone else to clean it before they put the motor on.
It’s an inconvenience because it’s about to be 90 degrees and I have small children in my home, yet I have to go six days with a hot house. The repair person wants me to send pictures to prove that it’s cleaned out before they’ll be out Tuesday. He said he had to get in touch with Cinch to find out if they will cover the motor, but Cinch didn’t call me back.
Why didn’t Cinch send someone that does the cleaning as well? Everyone they’ve sent up to now gave me quick results with no issues, so it really depends on who they send for you to get those results.
Julian, We’re thrilled to hear about your long-standing positive experience with Cinch Home Services, and we truly value your loyalty over the past five years. We also sympathize with the complications surrounding your recent air conditioner claim—especially given the urgency and the added stress of arranging separate services during such warm weather.
While routine maintenance isn’t covered under our service, we remain committed to restoring the dependable support you’ve come to expect. Thank you for your patience and for sharing your feedback—it means a lot. - Brooklyn
Reviewed Aug. 8, 2025
Cinch people that have responded have been very helpful. They have been very transparent, prompt, and thorough. The information gets quickly to who it needs to get to. The technicians were all excellent. I have nothing but good things to say.
Donald, Thank you for sharing your wonderful experience with Cinch Home Services! We're delighted to hear that the prompt and efficient service from our technicians met your expectations, especially regarding your garage door issue. We strive to maintain clear and transparent communication to ensure a smooth process for our customers, and it's excellent to know that you felt reassured and well-cared for. Thank you again for recommending our services. We're thrilled to have made a positive impact, and we look forward to continuing to provide you with outstanding service. - Brooklyn
Reviewed Aug. 8, 2025
A lot is covered under Cinch warranty. Their representatives are very professional and they get straight to the point. Once we had to put in something, they took care of it at a very quick time. When they fixed the igniter of our gas oven, the technician was very thorough and talked to us about other things.
Errick, We sincerely appreciate you taking a moment to share your thoughts with us. It's wonderful to hear about your positive experience with Cinch, especially regarding the fast response and professionalism provided by our service team. We pride ourselves on the comprehensive coverage of our plans and are thrilled to hear they align well with your family's needs. Your acknowledgment of our contractor's excellent service and dedication is upheld with great appreciation, too. We take your input on our pricing to heart, striving continually to refine our offerings to serve you better. Thank you for your kind endorsement and for choosing Cinch for the peace of mind you value. - Brooklyn
Reviewed Aug. 8, 2025
Our Realtor convinced us that Cinch was better than the one we had in Alaska. We've only had two things right now to deal with Cinch, and both have been a nightmare. What stood out was the fact that it took them six weeks to finally find somebody who knew what they were talking about on our hot water. We were without hot water for six weeks.
Their people just sit there and read what they're told to tell customers. It gets monotonous and ridiculous when you're not getting any solid answers for what your problem is. I ended up getting very upset with one of the guys because we just kept going around in circles. And then it finally came back to where he's worded it in a way that I could understand what he was trying to say, and then we understood where this was going.
They had asked us to send a copy of our home inspection since we had just bought the house, and we had an issue with the water softener. When I finally got to talk to the supervisor, what it came down to was that there was a sticker about rental on the old water softener, and it was just the name of the company. But they were reading that somehow we were renting this water softener, which makes absolutely no sense. This was the reason they kept denying our repairs. And then, when they finally understood that this is not a rental property, they sent somebody out to repair it.
For the most recent issue, they sent a guy out. He came out and told them that the central air conditioner was almost 30 years old. He felt that just throwing one part at it will not fix the problem, that it needed the whole unit replaced.
The contractor called us and said he’s going to walk away from this job because what Cinch is doing doesn’t feel right for him. They wanted him to just replace a part but that would cost me some other things. I called him back and asked him to give me a quote for the whole unit. At that time, we were getting ready to go out of the country for two weeks. We got 14 animals in this house, and it's July, and it's in the 90s. I'm not leaving them in the house without suitable air conditioning. He gave me a quote, and we moved forward with it. Cinch, on the otherhand, hasn't reimbursed us for anything.
Around three weeks ago, I had a lady call me to sort this thing out because I left a very bad review. She told me I’m going to get a call from somebody and go over how they can help compensate us because we bought an entire new unit.
I'm trying to figure out why we at least didn't get the money that was going to cost us to replace the part that they were originally going to replace, to help offset the almost $7000 we paid to get a whole new unit. It's been almost three weeks, and I haven't heard a thing from anybody. And my wife keeps trying to call them, and she can't get anybody. I'm not happy with their service. When our annual mark comes around and we can walk away, that's probably what's going to happen. I don't believe there's anything they can do right now to keep our service. I wouldn't even recommend them to an enemy.
Reviewed Aug. 8, 2025
For the most part, Cinch has been responsive. There are times that the businesses they work with need to improve. They took a while to fix the issue. And they weren't really responsive.
The first one was the boiler issue. Thank goodness, it wasn't cold. It was going into spring that's why we didn't really make a big deal about it. But if it was in the wintertime, that would have been an issue. Cinch did not have the flexibility to change workers and they had to finish the work.
The second one went really well. It was a quick service for the hot water tank issue. Initially I got in contact with the business who was going to fix the water tank. They claimed that Cinch did not inform them that there was an appointment set so their rep adjusted the appointment.
I made a mistake on my part because I said it was a boiler issue but Cinch helped out and changed the work order to hot water tank. We had to cancel with the other guys because since it was a hot water tank, Cinch only allows certified plumbers to do it. They got me a certified plumber. And they were there the next day. And they said they had to change out the hot water tank. That was done really quickly so, everything turned out great.
There's something Cinch can definitely improve in. They finished the job, but it didn't go smoothly both times. Although one was my fault. But even if it wasn't my fault, I had to call them to make the appointment because they weren't calling me back.
I don't think I would recommend them at the moment. All the employees of Cinch were professional and nice. They’re good at handling customers. However, the process of getting service requests is something they need to work on.
Reviewed Aug. 8, 2025
I've had Cinch since it was a previous home warranty and its name was changed. When filing a claim, I call and it's difficult, especially when you want talk to someone to get some clarification. The calls are automated. It's hard to reach someone without having to pay a deductible first. Every time I call, I'm always getting a foreigner that I could barely understand. I would suggest improving accessibility with actual agents, customer service, and having more people to talk to on the phone and not talking to automated services.
I also have to do more of the legwork now. I'm responsible for contacting the technician. Before, Cinch contacted the company and they would send a technician to me at the available time. Now, I have to call the person and I have to stay on the technician to make sure that they send their parts so Cinch can approve of the repair or not. The technicians have been quite fair. I haven't had a bad one. I might've had one who wasn't as knowledgeable, but most of them are pretty fair and straightforward.
The most recent thing I had was a hot water tank burst and I called about it. My wife was able to get an actual person on the phone that time. They were supposed to schedule for a technician to come out as soon as possible. That was a Saturday at that point and I never heard from anyone. So what I had to end up doing was call a local service myself and they got somebody out. But they charged me $4,000 to bring the new one, take out the old one, and attach the new one. I did not accept that. We bought one ourselves and installed it with the help from my best friend who does heat and air.
I'm actually thinking about just saving my own money and paying out of pocket myself for my own repairs now.
Gerald, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you've faced in submitting claims and reaching support. We understand how important it is to have a smooth, responsive process—especially when dealing with urgent home repairs.
It’s regrettable that the burden of coordinating service and the reduction in coverage fell on your shoulders. We’re committed to improving in these areas. Moving forward, we’re focused on enhancing communication clarity, simplifying the claim submission process, and ensuring our customers aren’t left to manage repairs alone.
Regarding specific incidents, such as your water tank burst, your frustration is completely understandable, and we sincerely apologize for any delays you experienced. Feedback like yours is invaluable, and we’re prioritizing efforts to reduce long wait times and improve overall service.
If you’d like us to conduct a review of your claim, please let us know—a specialist will reach out to discuss your concerns in more detail.
Thank you again for your time and for being a valued customer. -Brooklyn
Reviewed Aug. 8, 2025
I got Cinch when I bought a house and it came with a house warranty. I've had it for three months. The service has been good. I just ordered the microwave and they said they're going bring it, but I haven't heard that much yet. I just go online and put a service request. I recently paid out $200 because my sink was leaking and it had to be fixed. The sink people came in, but the microwave hasn't come yet.
Melese, Thank you for your detailed review and sharing your experience with Cinch Home Services. We're delighted to know that the process for your claims, such as the recent sink repair, went smoothly and added to your positive experience. However, we understand the annoyance behind waiting for the microwave issue to be resolved. Rest assured that providing timely and efficient service is highly important to us, so we're looking into why this delay occurred. Please know that your feedback is invaluable in helping us enhance our services. We take pride in providing seamless assistance and are hopeful that your future interactions will further affirm your initial impression of our services. - Brooklyn
Reviewed Aug. 8, 2025
I tried to submit my claim over the phone, which winds up being quite difficult ‘cause I do not like the automated service and the way it functions. Eventually, I get to a representative, but the shortest time to get to a person was about 25 minutes. The longest was 45 minutes.
Cinch could not provide a service technician in my area. That’s why I left the company. It’s been two separate calls. I had a leak in my house for over two months, and they sent the wrong people. The service was horrible, people coming with holes in their clothes, and windows missing on their vehicle.
I actually know some service technicians because they own their companies. Two of them used to be with HMS. When HMS went to Cinch, they said they both left ‘cause the service was so bad.
So, in Clarksville, Tennessee, they could not find me a plumber. They sent someone from over an hour away who rescheduled four weeks in a row. Long story short, I wind up having to pay for all my service. I sent them a paid receipt, only for them to reject half the items that the plumber did and paid me a small fee.
I initially sent them the quote from the plumber. The warranty said they would only pay after it’s done. I told them it completely negates their service. I didn’t sign up to be reimbursed for a fee that I couldn’t afford. It was $900 dollars. So, I had to wait, save up my own $900, only for them to pay me back $731.
Why do I have this service if it’s not for unexpected bills? In the two months I had to save, they were consistently billing me and not providing service. I had to go find my own contractor, then they reimbursed me only partially.
After waiting 14 days for the reimbursement, Cinch mailed me a check. I couldn’t even cancel the service before I got the check, hoping that they would actually validate it. While I’m waiting for the check, they’re still billing me.
This happened on two different claims. The first time this happened, it was for an electrical issue, and I was still reimbursed. It wasn’t a heavy fee. I was pissed, but they covered the whole thing.
The second time it happened was two years later. They didn’t pay for it. By then, I was with the company over five years, paying all these monthly fees.
Cinch’s customer service is horrible. I had argued with people ‘cause no one wanted me to get the managers. I had to tell them I’m recording them for my legal service before they transferred me to the person. That’s the only thing that shocked them.
I’m a doctor at a university and I have plenty of legal friends. I had to get them involved by saying, “Oh, yes. Let me inform you that this call is also being recorded for legal purposes. ‘Cause I have a water leak in my house for over 60 days.”
25 minutes later, someone comes on the phone and tells me whatever. I had to take this little bit of money they were gonna reimburse me or just go on about my business. Their customer service sucked.
I just canceled today. When it asked me why, I said, “Customer service.” That was at 9:00 AM this morning.
Reviewed Aug. 8, 2025
My Microwave failed a few days after the purchase of my new Home the seller provided a cinch home warranty. I called Cinch, paid $100 and waited. A technician came said he needed parts. And left. A week or so later he came with the parts. He installed them and blew fuses and circuit breakers. He left it as depicted in the photo.after numerous calls to customer service, another tech came, looked at it and said he couldn’t fix it. Now about 5 weeks later and another hour long call, I’m told they need information from the tech, and he’s not answering calls. It clear Cinch has no intention of repairing or replacing the Microwave. I’ve had many home warranties in my life. Never seen anything this bad.
Reviewed Aug. 8, 2025
When we moved into the house, our Realtor suggested that we get Cinch. It's been good. We had a problem with our air conditioning, and they came and looked at it. The problem that I had was that the unit was 40 years old and there were a lot of things that needed fixing on it. But because it was running A-OK, they marked it off as A-OK, and we just had it replaced privately. But putting in the claim and having the company come out was really easy. I just wished that they had taken a little more responsibility with something that needed to be replaced.
Megan, Thank you for sharing your feedback with us! We're pleased to hear that navigating the claims process was straightforward and our inspectors were both professional and pleasant. However, we understand the frustration of not having the HVAC unit replaced promptly considering its age and recurring issues. Your satisfaction is important to us, and we take your recommendations on more proactive maintenance to heart to ensure better service. If you ever wish to discuss this matter further or need assistance, please feel free to reach out. We appreciate your dedication as a customer and look forward to providing you a better experience moving forward. - Brooklyn
Reviewed Aug. 8, 2025
We got a home warranty because we bought an older house with old appliances. And the seller of the home purchased Cinch for us as part of the contract. I've made a claim twice. The website's really convenient and easy to use. The first thing we do is go on the website and look at the list of appliances to see what's covered. Once I select it, if I have the model and the serial number, I'll put those in, and then I'll hit submit. Within a couple of days, we'll get a call from a company who can come and service it.
We actually had a very positive experience with the most recent one who came to service our HVAC. The system is about 30 years old. It's as old as the house. And a coil needed to be replaced and refrigerant needed to be added. The contractor was very straightforward, professional, and efficient, and now, it's working great. No complaints whatsoever.
Madeline, Thank you for taking the time to share your wonderful experience with us! It's great to hear how smoothly the claims process went and that you found our website user-friendly. We're delighted that the technicians provided efficient and commendable service. Your recommendation and feedback on deductibles reaffirm our commitment to maintaining high quality service at reasonable rates. Should you need any further assistance, we're always here to help. - Brooklyn
Reviewed Aug. 8, 2025
Cinch was part of the mortgage, originally. I bought the house almost three years ago and have reupped my warranty twice. The most recent claim was about a month ago. I had my air conditioning die while it was 90 degrees outside, so I went online, filed the claim like normal. Then the vendor called me and said they can fix it in a month. I told them that wasn’t gonna work. So I got a new vendor the next day that came out in a couple more days, and it ended up being five days, not a month. The last thing you wanna do is have your air conditioning down for all of July. The technician knew what he was doing and fixed it perfectly. I plan on re-upping again. It's a good system.
Robert, We are delighted to hear that your experience with Cinch Home Services has been overwhelmingly positive, especially in resolving your recent air conditioning issue. Your acknowledgment of our quick response and efficient solution provided by our technician is truly appreciated. We strive to continuously provide expert and timely service to our valued clients. Thank you for renewing your warranty with us and for recommending Cinch Home Services to others. Your trust means the world to us, and we look forward to serving you again! - Brooklyn
Reviewed Aug. 8, 2025
Cinch gets the job done. I don’t have any complaints. My air conditioner wasn’t blowing out cold air. They figured out that the capacitor needs replacement. The claim process went smoothly, and the time it took for the technicians to come out was decent. I just hate talking to a computer most of the time. I prefer to have a conversation. Still, I’d recommend them.
Latonya, We truly appreciate your kind words and are delighted to hear about your positive experience with Cinch Home Services. We're pleased that our team was able to address and resolve your air conditioning issue swiftly and effectively. Feedback like yours is invaluable and inspires us to enhance our services continually. We acknowledge your sentiments about our automated customer interaction system and are committed to upgrading our processes to better serve you and other customers. Thank you for choosing us for your home warranty needs and for recommending our services. We look forward to ensuring your satisfaction in the future. - Brooklyn
Reviewed Aug. 1, 2025
Completely failed to repair our refrigerator. We waited over a month and spent more than 20 hours on the phone with customer service. Each time, we were told to "wait another 48 hours"—over and over again in an endless loop. We went through the summer without a working fridge. We’ve had to file a complaint with the Better Business Bureau. Absolutely do not recommend!!!
Roman - We’re truly sorry to hear about your experience and the frustration it caused — especially during the summer months without a working refrigerator. This is far from the level of service we aim to provide, and we understand how disappointing and exhausting this must have been.
Your feedback is incredibly important, and we want to make things right. If you're open to it, please send us a private message with your claim details so we can take a closer look and work toward a resolution.
Thank you for bringing this to our attention — we appreciate the opportunity to improve.
Original Review: Aug. 1, 2025
Updated on 08/06/2025: On August 5, 2025 I received a call from Cinch home services, the representative that I spoke with was very understanding, compassionate about my situation, apologized and refunded the $200 deductible.
Thank you, Cinch home Services for doing the right thing.
Original Review: On July 19, 2025, I called Cinch Home Services to repair my bathtub. I explained the issue and asked if it was covered under my warranty, and they confirmed it was. I paid the $200.00 deductible over the phone with my card on file.On July 21, 2025, Cinch Home Services sent Key City Plumbing to my home to repair my bathtub. They said that it wasn't covered under my warranty; however, they could fix it for $550.
I called Cinch and asked why it wasn't covered. They said that it was covered, and they contacted a different service provider.
On July 23, 2025, Allstar Plumbing came out and told me that the bathtub pipe was not covered under the warranty.
On July 30, 2025, I called Cinch and asked for a refund of the $200.00 deductible. They said that they have not received a report from the provider. I escalated to a supervisor and said that I would receive an email update.
On August 1, 2025, I called Cinch for an update and spoke with a supervisor from the escalation team. They told me that the deductible was not refundable because the provider said the pipe had not been installed properly. I have been in this house for a year and a half without a leak in this bathtub.
This supervisor was very rude and unprofessional; she did not listen to my point of view and kept saying, Is that all? is that all? She was determined not to refund the deductible.
Cinch Home Services works with the bottom-of-the-barrel contractors who try to get more money from the homeowner by saying the service job is more than the warranty covers.
DO NOT USE CINCH HOME SERVICES, ESPECIALLY IF YOU HAVE AN OLDER HOUSE. THEY HAVE A BUILT-IN WAY TO GET OUT OF PROVIDING SERVICE AND NOT REFUNDING THE DEDUCTABLE.
I have filed a complaint with the BBB.
Reggie, We apologize for the distressing experience you've encountered. It's concerning to hear about the discrepancies regarding coverage for your bathtub repairs and the behavior of our customer service representatives. This is not reflective of the standard of service we aim to provide.
We have located your account, and a resolution specialist will be in contact to conduct a thorough review and address your concerns. This follow-up is intended to ensure a complete understanding of your case and to work toward a satisfactory resolution—particularly regarding the issues with communication and service fees.
Thank you for your feedback and patience thus far. We are committed to demonstrating the quality and reliability you should expect as our customer and to addressing the gaps you've experienced. - Brooklyn
Reviewed July 31, 2025
This company sucks on customer service. We have been without A/C for almost 3 weeks in these extreme temperatures and we are still being told to make another appointment. CUSTOMERS BE AWARE!!! See all the complaints/reviews on the BBB!
Agnes - Thank you for bringing this matter to our attention. We're truly sorry for the inconvenience you've faced without air conditioning, especially under extreme temperatures. It's concerning to hear about the delays and insufficient resolutions to your appointments. Our aim is to ensure a timely and effective service, and clearly, this didn’t happen here.
We're committed to resolving this promptly. To assist further and identify where things went amiss, could you please provide any reference details or claim numbers privately? This information will help us expedite your repair and these situations shouldn’t persist. Your satisfaction is important to us, and we recognize this experience hasn't aligned with those values. Let’s work together to change that.
Reviewed July 31, 2025
Don't buy this insurance.You feel scammed right in front of your face. I filed a claim to have a pipe in my kitchen fix. They charged the deductible, only for a technician tell me that the pipe in the kitchen was clogged. I knew that, and I'm not a plumber. Less that more, they didn't fix my kitchen pipes. they took long maybe 3 weeks to said that they aren't going to fix the plumbing. I supposed paid an insurance to cover specific things and they didn't.
Yolanda - Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you endured with your recent plumbing claim. It's regrettable to hear about the problems encountered and the delay you faced without resolution. Your feedback is incredibly important, and we would like the opportunity to rectify this matter.
Could you please send us a private message with your phone number and/or email address on file so we can verify and locate your account. Our aim is to resolve this issue promptly and provide you with the service you expect and deserve.
Reviewed July 30, 2025
If you had 0 I would rate them a 0.
They are next to impossible to talk to a live person. They don't call back when hold times are long, as they always are, and they give yiu a call back rather than hold option.
Updated review: Aug. 7, 2025
I did not respond to Cinch's reply with my contact information, but finally, after nearly 2 months of our agonizing persistence, they offered a buyout. Of which we are grateful for. So we bumped it up a star "and a half" to somewhat satisfied. The product may be helpful to some, but please do read the reviews to understand the services limitations. We will not be continuing with the product.
Original Review: July 30, 2025
They're a scam.Called for service on refrigerator. They scheduled telling us they would be there between 8AM-4PM and cancelled last minute via text 3 times after waiting at home all day. Called to complain and they authorized getting our own service provider. Refrigerator was diagnosed and was deemed un-repairable and parts are longer available for the model we have.
The contract says they'll replace if they can't fix. They keep asking for "cause of failure and part numbers". with robo-messages, we send in what they asked for and they keep saying they need the "cause of failure and part numbers".
Martin - We’re very sorry to hear about the repeated cancellations and the ongoing frustration with your refrigerator claim. That’s certainly not the experience we want for our customers. To help us look into this further and get things moving in the right direction, please send us a private message with your contract details. Once we have that information, we’ll be able to locate your account and reach out directly to assist. - Amanda
Reviewed July 30, 2025
Elderly parents (84/83) with severe health conditions need AC. Cinch delayed coil repair for a month, offered inadequate $682 settlement, then left us displaced in hotels for 11+ days costing $3K+ with no resolution. Dangerous negligence.
Melissa - We’re truly sorry to hear about your parents’ experience and the distress this situation has caused. We take concerns like this very seriously, especially when health and safety are involved. To assist further, we’d like to locate their account and review the details. Please send us a private message with your parents’ contract information so we can reach out directly and work toward a resolution as quickly as possible.
Reviewed July 30, 2025
I have a 22 year old AC unit that should be replaced. Techs have come to my home 4 years straight with no solution or accountability. Tech's say, "I don't want to recommend replacement to my company because I will get into trouble". The unit is past it's life expectancy and blows warm air. I had an appointment 1 day prior to this heat wave and they canceled my appointment with no explanation. Infuriating. Customer loyalty means nothing. Speaking to a supervisor in Malaysia, means nothing.
Reviewed July 25, 2025
e to being in a contract for the year, I can not cancel…..
I was also told if there are no service providers they are not liable for coverage
All recordedI pay 64.99 a month and a deductible…..cinch needs to be investigated for consumer fraud.
2 hours later I guess I’ll see if this provider over 80 miles away will call.
I need a person from corporate to contact me….i believe they are in Florida. Also your supervisor said there’s not a corporate number.
Cynthia - We appreciate you reaching out to share your experience and sincerely apologize for the situation you’ve encountered, especially considering the urgency involving life-saving medications. Our Goal is always to provide timely and comprehensive support. It's concerning to hear about the delays, and we understand the overwhelming frustration this has caused. Our records show that Brooklyn is working your claim and has been in contact with you. She will remain involved to ensure resolution of your claim. Sincerely, Amanda
Reviewed July 24, 2025
I am filing this report because the Better Business Bureau need to know that these cinch/ sear companies are taking money from customers and not providing the services they promise. My mother is 85 years old, and they are taking advantage of her. Taking advantage of the elderly is against the law, but that is exactly what they are doing. I also intend to contact Adult Protective Services because they have stolen her money.
Reviewed July 24, 2025
People beware. As long as your problem is just a part to repair an item then cinch is fine, but if it's a replacement then forget it. My last claim with cinch was for a hot water heater. I paid the 125.00 deductible. Cinch sent out a contractor who spent 5 mins at my house, took a few pics and said the water heater needed to be replaced. He said he would have to send a request to cinch for approval. Now my contract with cinch is the ultra through TXU, my local electric provider. My contract was for repair or if it can't be repaired it would be replaced. Well the report went to cinch on a Thursday and by the following Thursday, it was still not approved lor denied. Everyone I reached out to cinch, I was told it would take 24 to to 48 hours. As of this day the contractors report was accepted and still under review. I believe cinch will keep dragging its feet until their customer will go and pay out of their own pocket because they need the water heater. Again as of this date over a week out, cinch still as not approved or denied my claim. But guess what, I have hot water.
James - Thank you for your feedback. We’re truly sorry for the delays and frustration you’ve experienced with your water heater claim. We understand how important timely service is—especially when it involves essential home systems.
While we aim to process all claims promptly, we clearly fell short in this case. Your concerns have been escalated for further review, and we’re working to improve communication and turnaround times for situations like yours.
We appreciate your patience and would welcome the opportunity to speak with you directly to ensure this is resolved to your satisfaction. - Amanda
Reviewed July 22, 2025
My home AC has been out for the entire month of July. Every time we call we get told the same lie in a different way. My case has been with the research team for a week now. Somehow no one at the company knows how to contact the research department. My only avenue now is to spend money on legal advice.
William - Thank you for bringing this to our attention. We understand how frustrating this experience must be, especially during the hottest month of the year. We’ve located your account and will be reaching out directly to help resolve this as quickly as possible. Your comfort and peace of mind are important to us, and we’re committed to resolving your claim as quickly as possible from this point forward. - Amanda
Reviewed July 22, 2025
After putting us off for over a week for an HVAC technician, they sent an AI-generated text message at the time of the appointment to tell us that they weren't coming. Would not transfer to a real person and gave me computer generated times for next week as the earliest possible slot. This is now a part of Sears Home Services and it is going straight down the toilet just like the rest of their sorry business did.
Jeff - We’re truly sorry for the inconvenience and understand your frustration. This isn’t the experience we want for our customers. We’re working to improve both our communication and technician scheduling process. Your feedback is valuable, and we’d appreciate the chance to make things right—please send us a private message with your phone number and/or email address on file so we can locate your account and assist you directly.
Updated review: July 23, 2025
Excellent Customer Service!
I had the pleasure of working with Brooklyn ** from Cinch Home Services, and I couldn’t be more grateful. She was professional, compassionate, and truly went above and beyond to make sure everything was taken care of properly.
It’s rare these days to find someone who genuinely cares and follows through, but Brooklyn exceeded all expectations. She made the process smooth, efficient, and stress-free.
Original Review: July 22, 2025
WARNING: Cinch Home Services (Sears Home Services) is a SCAM — Stay Away or You’ll Deeply Regret It!
I need to WARN everyone about the absolute nightmare I just went through with Cinch Home Services, also known as Sears Home Services — this is hands down the most dishonest, unethical, and incompetent company I’ve ever dealt with in my life. They are scammers, plain and simple. Their entire operation is built around taking your monthly payments and then finding every possible excuse NOT to help you when you actually need them.
Here’s what happened:On a Tuesday morning, I called them because my water heater completely failed — no hot water at all, four small children in my house, unable to wash dishes, shower, do laundry — this was an urgent situation. They assigned a technician, and I called him repeatedly all day. He ignored me until the next day, then finally showed up just to say: “Yeah, this unit’s 22 years old, it should really be replaced.” DUH.
So what did Cinch do? They stalled. They delayed. They dragged their feet while my family sat with no hot water for days. Then they admitted they didn’t even have a tech available to replace the unit! Their solution? They tried to convince me to accept a “repair” — installing a $600 module on a 22-year-old leaking, corroded water heater that ANYONE can see is beyond repair. It was absolutely absurd. But desperate for hot water and with no help coming, I took their so-called "repair credit" of $493 and hired my own technician.
My technician came the SAME DAY and took one look at this water heater and said exactly what anyone with common sense would say: "This is leaking in multiple places, corroded, and dead. It can’t be repaired. It needs to be replaced." I called Cinch back immediately and they hit me with another blow:
They told me since I accepted their manipulative little “repair credit,” they now refused to cover my water heater at all — they just washed their hands of it completely.
And if that wasn’t enough insult, they charged me another $100 to send another tech to confirm what I already told them — that it was leaking and shot. That second tech was shocked when he saw it and said “I can’t believe they kept you without hot water for 10 days — we could have replaced this immediately.”
So what happened next? Cinch basically shrugged their shoulders, blamed ME for trusting them, and left me hanging. I was forced to go out and spend nearly $4,000 out of my own pocket to replace this water heater — AFTER paying Cinch over $8,000 over five years in warranty premiums ($135/month!) for “peace of mind” that they blatantly refused to provide.
And this isn’t even the first time this happened! Same story with my pool heater last year — no responses, endless delays, and I was left with no service for over six weeks. They just string you along, stall, frustrate you until you give up or agree to one of their “credits” so they can void your coverage.
Their customer service? WORST I HAVE EVER EXPERIENCED.You’ll spend HOURS on hold. They’ll promise callbacks that never happen. Supervisors are nowhere to be found. They give you an email address online to make it seem professional, like they’ll handle your issue seriously — but it’s all an illusion. NO ONE ever answers that email. It’s a fake “support system” designed to waste your time and get you off the phone.
And every time you speak to someone, they sound polite and apologetic, but it’s just an act. They don’t care about you. They don’t care that you have kids in the house without hot water. They don’t care that your basement is leaking. They lie to you. They manipulate you. They push you to take worthless “credits” so they can deny you real help. They stall until you’re forced to pay out of pocket.
This company does not honor its contracts. It does not protect its customers. It does not fix your appliances. It does not respect your time or money.
Cinch Home Services is a fraudulent company running a massive scam. They are not a legitimate home warranty provider. They are predators preying on people who think they’re buying protection and peace of mind.
So let me be clear:If you’re thinking of doing business with Cinch or Sears Home Services — RUN.
They will take your money every month and then completely abandon you when you have a problem.
They will lie to you, string you along, give you the runaround, and leave you in worse shape than when you started.
I am switching to American Home Shield immediately and cutting all ties with this disgraceful company.
Do yourself a favor and STAY FAR AWAY from Cinch Home Services — they are dishonest, unprofessional, unreliable, and SCAMMERS.
Absolute trash company.
Reviewed July 22, 2025
I've been a client of Cinch Home Services for many years and I’ve had many claims. I was very pleased with the most recent one. But they were very inconsistent in handling the claims. It all depends on the contractor. I’ve had successes, but with some, I was very disappointed and requested that they change the contractor. The communication has been mostly online and it’s not particularly easy to talk to a real person. The price goes up every year and I understand why, but there are some hidden prices. When COVID happened, they increased the premium without telling customers beforehand. There was a $100 deductible and then we were told that we needed to pay $20 extra. I was unpleasantly surprised by that. They don’t advertise the increase in pricing, which is disappointing because when people subscribe or continue using the company, they need to know if the price goes up or not. And Cinch tries to hide this fact.
Sergei - Thank you for taking the time to share such a detailed review. We truly appreciate your feedback—both the positive and the constructive. We're glad to hear your recent claim went well, but we’re sorry to learn that other aspects of your experience have been inconsistent.
We understand how frustrating it can be when contractor quality varies and when it's difficult to reach someone directly. Your comments about communication, coverage clarity, and pricing transparency are important, and we’ll be sure to share them with the appropriate teams for review and improvement.
If there’s anything specific we can assist with or follow up on, please don’t hesitate to reach out via private message with your contract details. We’d be happy to help.
Reviewed July 21, 2025
Absolutely abysmal service. They sent someone out to address a mold/mildew issue on 7/9 and was told in 48 hours I would be contacted by Cinch with a report from the visit and what moving forward with this request would look like. Today is 7/21 and I have still not been contacted. I sat on hold for 45 minutes before I finally was able to speak to someone, after 3 weeks of calling and never getting through. I was told that they had not been contacted by the third party with their report. I asked why they had not reached out to them when the 48 hours had passed and was told "we don't do that". I asked to speak to management and was transferred to an "escalation supervisor" who was even less help. Saying "there is nothing we can do until we hear from the third party".
Reviewed July 21, 2025
My AC went out. Paid my $150 deductible and a contractor was assigned. However, contractor never responded. Called CINCH back for an update and was told one wasn't available for 10 days. Due to the ongoing extreme heat (consistently between 89–93°F), I requested an escalation. Then, I was approved for alternate provider. However, I was informed I would be responsible for the diagnostic fee, which I accepted and paid. I submitted the diagnosis and relevant information to CINCH on the same day. I have made multiple attempts to resolve the issue in good faith, only to be met with delays and a lack of communication. 10 days after initial contact, I am still without AC, resolution, reimbursement, or even a timeframe in which I might expect an answer on next steps. CINCH is displaying poor customer service and a poor business practice! Beware!
Char - We’re truly sorry to hear about the challenges you've faced and the extended delay in getting your air conditioning issue resolved—especially during critical heat conditions. It’s certainly not the standard of service we strive to deliver. We would like to address your concern to expedite a resolution. Please respond privately with your phone number and/or email address on file so we can locate your account.
Thanks for your understanding and patience, even as we work to make things right. Your feedback is crucial in helping us improve, and we deeply apologize for any distress this situation has caused.
Reviewed July 16, 2025
We requested repair for this refrigerator 4MONTHS AGO!!!!!!!
This is unbelievable for a company!!!
4 MONTHS!!!!!!! I do not know how your company stays in business!!!!!!
Word of mouth is your best advertising, and I am telling everyone not to use your company!!!
When I tell them you have not repaired my refrigerator in 4 MONTHS, they can’t believe it!!!!
THIS IS UNACCEPTABLE!!!!!!!
It’s just hard to comprehend, how a company does business like this!!!!!!!
Reviewed July 15, 2025
THIS COMPANY WILL SION HAVE A CLASS ACTION LAWSUIT AGAINST THEM. DO NOT WASTE YOUR TIME OR MONEY ON THIS POS COMPANY. EVERYTIME I HAVE SUBMITTED CLAIMS WITH MY A/C I HAVE BEEN LIED TO, DISMISSED, TRANSFERRED FROM DEPARTMENT TO DEPARTMENT AFTER ALREADY WAITING OVER 30 MIN TO EVEN SPEAK TO A REPRESENTATIVE JUST TO BE TOLD I HAVE THE WRONG DEPARTMENT AND PLACED ON HOLD EVEN LONGER TO SPEAK WITH CORRECT REP. AGAIN TO BE HING UP ON AND HAVING TO CALL BACK AND GO THROUGH THE SAME PROCESS. I HAD AN APPOINTMENT SCHEDULED FOR MY A/ C ON JULY 15, 2025 WHICH TURNED OUT TO BE SCHEDULED WITH A COMPANY NOT EXCEPTING WORK ORDERS AFTER ALREADY WAITING 2 WEEKS FOR THE APPOINTMENT JUST TO HAVE TO CALL CINCH AND BE TOLD THAT BECAUSE THE A/C NEVER CALLED TO GIVE A TIME THEY WERE COMING. I CALL CINCH COMPLAINING AND THEY RESCHEDULED WITH ANOTHER A/C COMPANY JUST FOR THAT APPOINTMENT TO BE CANCELED BY THE A/C COMPANY LESS THAN 5 MINS LATER. DO YOU THINK CINCH CALLED OR NOTIFIED ME THE APPOINTMENT WAS CANCELED AND THEY WOULD BE RESCHEDULING ANOTHER A/C COMPANY FOR MY WORKORDER I ALREADY PAYED THE $120 DEDUCTIBLE FOR? NO, THEY DID NOT! I AM NOW ON THE PHONE WITH CINCH SITTING ON HOLD AFTER BEING TRANSFERRED AGAIN TO ANOTHER DEPARTMENT ALL TO KNOW PREVAIL. THIS IS UNACCEPTABLE I HAVE BEEN WITHOUT AIR IN MY HOME FOR WEEKS IF NOT LONGER! I HAVE A SPECIAL NEEDS CHILD THAT CAN NOT WITHSTAND LONG EXPOSURE TO HEAT AND FANS MAKES HER SICK. CINCH TOOK MY DEDUCTIBLE BUT HAS NOT FULFILLED THEIR OBLIGATIONS. APPOINTMENTS AFTER APPOINTMENTS HAVE BEEN CANCELED AND OR NEVER EXISTED. THIS COMPANY IS A SCAM! THEY EVEN HAD THE AUDACITY TO TRY TO CONVINCE ME NOT TO GO WITH THE NEW WARRANTY COMPANY I AM GOING WITH ONCE THE CINCH POLICY IS CANCELED. THEY HAD THE AUDACITY TO SPEAK BAD ABOUT THE NEW COMPANY THAT OFFERS WAY MORE BENEFITS THEN CINCH ALTHOUGH A LITTLE MORE IN COST SAYING "YOU GET WHAT YOU PAY FOR" YOU ARE RIGHT AND I WILL PAY MORE FOR A BETTER SERVICE ANY DAY OVER THIS UNPROFESSIONAL THIEVING COMPANY. I EVEN ASKED TO SPEAK WITH A SUPERVISOR AND WAS TOLD ONE WOULD CALL ME BACK AND NO ONE CALLED, WHY AM I NOT SURPRISED! THERE WILL BE A LAWSUIT FOR UNFAIR AND DECEPTIVE BUSINESS PRACTICES. EVEN KNOW BEING ON THE PHONE WITH CINCH I AM NOW BEING TOLD THEY CAN'T HELP BECAUSE THEY CAN NOT FIND A PROVIDER. NOW THEY ARE SAYING MY REFUND FOR MY DEDUCTIBLE FOR 3-5 BUSINESS DAYS BECAUSE YES I JUST ASKED FOR MY MONEY BACK BECAUSE THEY ARE STILL LYING TO ME RIGHT NOW ON THE PHONE AND STILL TRANSFERRING ME FROM DEPARTMENT TO DEPARTMENT AS I WRITE THIS. I HAVE BEEN ON THIS PHONE WITH CINCH FOR HOURS NOW AND HAVE STILL RECEIVED NO RESOLUTION. I AM NOW WAITING TO SPEAK TO A SUPERVISOR THAT'S ANOTHER GOD KNOWS HOW MANY MINUTES ON THE PHONE WAITING. THIS IS UNACCEPTABLE I WILL BE LETTING THE WORLD KNOW ABOUT THIS COMPANY'S DECEPTIVE BUSINESS PRACTICES. AFTER READING A LOT OF REVIEWS IT SEEMS I NEVER SHOULD'VE SIGNED UP WITH THEM IN THE FIRST PLACE BECAUSE THEY SEEM TO HAVE ISSUES WITH FOLLOWING THRU ON A/C WORK ORDERS. WHICH EXPLAINS WHY EVERYTIME I'VE HAD A PROBLEM WITH MY A/C AND FILED A CLAIM IT ALWAYS SEEMS TO BE AN ISSUE. NOT TO MENTION THE JANKY COMPANIES THEY SEND TO COMPLETE THESE WORK ORDERS. THEY KNOW WHAT THEY ARE DOING AND THEY ARE STEALING AND COMMITTING FRAUD AGAINST THEIR CUSTOMERS. HAD THE AUDACITY TO THINK I WAS GOING TO PAY THEM A MONTHLY PAYMENT FOR THIS SCAM THEY ARE RUNNING! THEY WILL NEVER GET MY MONEY AGAIN AND THEY SHOULD NEVER GET ANYONE ELSE'S. DO NOT WASTE YOUR TIME WITH THIS COMPANY YOU ARE BEING SCAMMED AND TAKEN ADVANTAGE OF. BY THE WAY I'M STILL ON HOLD TO SPEAK WITH A SUPERVISOR IT'S BEEN 20 MIN. SPEAKING WITH A SUPERVISOR NOW. I WAS TOLD BY REP SHE WAS PROCESSING MY REFUND NOW AND WAS TRANSFERRED TO A SUPERVISOR BECAUSE I ASKED TO BE AND WAS TOLD BY THE SUPERVISOR ONLY A SUPERVISOR CAN PROCESS A REFUND. SEE HOW THIS BUSINESS MISLEADS AND LIES? WHY DID THE REP LIE INSTEAD OF SAYING THE SUPERVISOR IS THE ONLY ONE WHO CAN PROCESS A REFUND? SEE, IF I HAD NOT ASKED TO SPEAK TO A SUPERVISOR I WOULD'VE GOTTEN OFF THE PHONE BELIEVING MY REFUND HAD BEEN PROCESSED! THIS IS UNACCEPTABLE NOW MY WORKORDER IS COMPLETELY CANCELED AND WE WILL BE WITHOUT AIR UNTIL I CAN AFFORD TO GET IT FIXED ON OUR OWN OR UNTIL THE NEW WARRANTY KICKS IN AFTER A 30 DAY WAIT! TOTALLY UNACCEPTABLE BUSINESS PRACTICES AND NO RESOLUTION WAS OFFERED. IT IS 109 DEGREES HERE NOW AND HAS BEEN HOT EVERYDAY BEFORE NOW! CINCH SHOULD BE ASHAMED OF THEMSELVES!
Erica, We are genuinely sorry for the distressing experience you've described and the inconvenience it has caused you and your family. The level of service you received is far from the standard we strive for, and your feedback is invaluable to us as we work to improve. We deeply regret the issue with the multiple cancellations and lack of effective resolution for your A/C issue which exacerbates during such an untenably hot situation. We commit to escalating your case within our team to ensure a quicker response to your concerns. We have located your account and a Resolution specialist will be in contact with you. Thank you for sharing your experience, and we're determined to correct our missteps swiftly. Please accept our sincere apologies as we work to meet your expectations effectively. - Brooklyn
Reviewed July 15, 2025
Filing a claim is very easy online. Once you pay your deductible upfront, you get assigned a contractor right away and within 48 hours they call to schedule an appointment. Typically, if the parts are able to be ordered without delay the claim is completed quickly. My heat pump stopped working during the hottest days of the summer. I also have an adolescent with a medical condition, Cinch assigned a Customer Advocacy Specialist who assisted us with top notch service until the claim was completed. Thank you Sarah for getting us through a very challenging situation.
Pam - Thank you for sharing your wonderful experience with Cinch Home Services. We're delighted to hear that filing a claim was seamless for you, and you received immediate attention from our team, especially during such an essential matter with your heat pump. Our Customer Advocacy Specialists are dedicated to providing top-notch service, and we're proud that Sarah could assist you through this challenging time. We appreciate your feedback and are always here to ensure your peace of mind. Thank you for choosing Cinch!
Reviewed July 15, 2025
I don’t typically write a lot of negative reviews, but I am sharing this, as I was so shocked and disappointed by Cinch customer service. I will post my review here from Google: Extremely concerned by the abusive customer service call I just experienced. Our water heater broke last week. I called for service, they sent someone out to take pictures, then no updates. Today my entire house flooded due to the faulty water heater. I called Cinch for help, I was on hold for over an hour, when I asked where the replacement was, the customer service rep asked if I thought he could magically make it appear. He also asked me at one point if I was even listening to him. I requested to speak to someone else and he left me on hold for 20 plus minutes then came back and said I could not. I asked repeatedly for him to please transfer me, he refused. I am utterly appalled right now. I expect to hear from Cinch. I’m sitting in a flooded house.
Michelle, Thank you for taking the time to share your experience. We’re truly sorry to hear about the distressing situation you encountered, especially during an already difficult time with your home flooding. This is absolutely not the level of service we strive to provide, and we deeply regret that your interaction with our team left you feeling unsupported and unheard. Please know that we take your concerns very seriously. We are launching a full internal review of this call and the service delays you described. What you experienced does not align with our standards for professionalism, responsiveness, or compassion. A member of our Customer Relations team will be reaching out to you directly to discuss your claim, review what went wrong, and work toward a resolution as quickly as possible. Again, we sincerely apologize for the frustration and hardship this situation has caused, and we appreciate the opportunity to make it right. - Brooklyn
Reviewed July 11, 2025
Paid my $200 deductible for my complete home preferred plan that covers ductwork only for them to deny any repairs due to condensation?!? They claim my ductwork had holes due to condensation and that it wasnt covered. Run, do not get them they are not a good company. Check reddit for the horror stories.
Amanda, We’d like the opportunity to discuss your concerns in more detail. We're sorry to hear that you're dissatisfied with the denial of your claim. A resolution specialist will be reaching out to you to review the matter and address your concerns. – Brooklyn
Reviewed July 11, 2025
If I could give zero stars, I would. Our experience with Cinch has been a complete nightmare.
Our AC stopped working during a severe heatwave. The first technician they sent was completely incompetent and failed to diagnose the actual issue. We ended up hiring a local, licensed technician who found a coil leak and confirmed the entire unit needs to be replaced. Our system is 35 to 40 years old. This is not a quick fix.
Cinch has done nothing but stall. Every time we call, it is a different representative and we have to start the story all over again. Even though their rep told me three separate times that Freon was covered, they are now refusing to reimburse us and are blaming me for not reading the fine print. I asked clear questions and was given clear answers, but now they are backtracking.
In the meantime, my elderly dog is suffering in the heat, I developed a throat infection from the stress, and I have had to shut down my small business. I have already lost over $3,500 in income and that number keeps growing.
I have started recording all calls. I live in Indiana, which is a one-party consent state, so it is fully legal. I have filed complaints with the BBB and the Attorney General and I am currently exploring legal action.
This company does not care about homeowners. They delay, deflect, and avoid responsibility. Stay far away.
Rosalie, We’re truly sorry for the difficulties you’ve experienced. We understand how stressful and frustrating this situation has been—especially during extreme heat—and we deeply regret the impact it’s had on your health, your pet, and your business. This is not the experience we want for any of our customers. Please know that we are actively reviewing your claim and working toward a resolution. A case manager has been assigned, and we encourage you to reach out to her directly, as she is working closely with you to help bring this to a resolution. We appreciate your continued patience. – Brooklyn
Reviewed July 11, 2025
We've been with Cinch for five years and the customer service has been fine when I get to speak to someone. Sometimes, it's hard on the phone tree to get through to a representative. Besides that, the techs they send out are usually professional. They've been fine. I am waiting for someone to come back out for a repair though. They came out to work on a garage door and it's not working again. So they did not fix the problem.
Charles - Thank you for taking the time to share your experience with Cinch over the past five years. We're pleased to know that our technicians have consistently delivered professional service and that your overall satisfaction ranks highly with us. We're sorry for any challenges you've encountered with resolving the recurring issues with your garage door and having to navigate our phone system. Your feedback on these matters is valuable as we strive to improve our processes and ensure a seamless experience for all our customers. Thank you for your trust in us, and we're here whenever you need assistance.
Reviewed July 11, 2025
I purchased a used house and nothing has been upgraded, so it's better to insure it and not need it than not have it and need it later. I signed up with Cinch, and it's easy and fair to use. It covers mostly everything. So far, everybody who has come out has been lovely. As far as submitting a claim, it's very nice that they now have the website app where I can just go on and file a claim. It just needs some tweaking because when I had to submit the claim for the freezer, it didn't have an option for the ice maker that’s broken, so I just had to pick something. They could put a box there where customers can type what the problem is.
The best thing about them is it's quick to get service if you have an issue. The only thing that could be improved would be the timeframe that they cover a problem. When we had the problem with our HVAC, I wanted to pull my hair out because it was very clear that it was the same issue over and over again, but the time that would elapse between the problem would negate them from covering it again. If a problem happens again in 90 days, they'll cover it under the same claim, but on day 91, we gotta pay our deductible again, even though it's the same problem. It doesn't ring fair.
Shelby - Thank you for sharing your experiences with us. We're delighted to hear that our app and contractors have generally met your expectations and that you've enjoyed efficient and friendly service. We appreciate your suggestion regarding the app improvements and have noted it for future updates. We're also sorry to hear about the deductible issue with the recurring HVAC problem and understand your frustration. Your feedback is invaluable as we continually strive to enhance our services. Thank you for your trust and positive outlook on our technology and services.
Reviewed July 11, 2025
I’ve been a loyal Sears Home Warranty customer (now Cinch Home Services) for over 6 years, paying thousands of dollars for what I believed was peace of mind. But when it came time for them to actually deliver on their promise, they failed miserably.
My AC unit broke during the peak of summer, and it’s now been over a month with no resolution. The company took 2.5 weeks just to locate a part, another week to schedule a visit, and then sent an incompetent technician who installed the wrong circuit board. He left important wires hanging, some connections we just left open and then told us point-blank that “Sears only paid him to replace the board.” The unit is still not working — and yet they marked the service complete.
We’ve called multiple times, were promised manager callbacks that never came, and got nothing but excuses and delays. Out of desperation, I hired a local technician at my own expense, only to confirm the replaced circuit board was wrong and an incomplete installation which was dangerous.
This company is quick to collect monthly payments, but when it’s their turn to step up, they disappear. I now have young children living in a home over 90°F indoors because of this failure.
Consumer beware: this is not a real warranty — it’s a broken system designed to delay, deny, and deflect. What’s the point of paying into a home warranty for years if you get no real help when it matters most?
Hi Bijal, I see our Executive representative Davel has been working your claim and she will be your point of contact for the resolution of your claim. I appreciate you bringing this to our attention! Thank you, Brooklyn
Reviewed July 11, 2025
Cinch has been our warranty company since we bought the house, which is about six years. Shortly after corona, it was hard getting the techs in to fix something like a dishwasher. But the other times were fine. Most of the time, I try to reach out to them through phone because I don't like to try to go through the automated system at all. It went through one time but then, I had to call and the rep said it didn’t go through. So, we had to wait longer. We used the online system a few times and sometimes, it worked. Sometimes, it didn’t. But I don’t like that Cinch keeps on increasing their fees every year. We went from 40-something dollars a month to $69.
Tracy - Thank you for taking the time to share your detailed experience with Cinch. We apologize for any inconvenience faced while seeking assistance during the peak of the pandemic. It's reassuring to hear that, in general, the process has been satisfactory when reaching out for service.
Regarding the contacting methods, we're sorry to hear about the inconsistency you faced with our online platform vs. the phone support. Your feedback is invaluable as it helps us improve our systems to be more consistent.
We recognize the concern over the yearly incremental increase in charges and can assure you that your comments regarding pricing are taken seriously. If you’d like to explore flexible solutions or get additional details, don’t hesitate to contact us—we're here to assist you and optimize your experience.
Thank you again for reaching out to us; we truly value your feedback and continued trust in our services.
Reviewed July 11, 2025
I submitted a claim with Cinch for my AC which sprung a leak. I did it online and the experience was easy. The contractors who came out were really nice and friendly. They knew what they were doing. They showed what they did to fix the problem. They fixed the leak that was on there and then refilled it with the refrigerant. It’s been running perfectly now. They were pretty quick to get out there and they were really knowledgeable about what they were doing.
Parker, Thank you for sharing your wonderful experience with us. It's fantastic to hear that the process of submitting your claim was smooth and straightforward. We’re thrilled that our contractors left you impressed with their knowledge and communication as they resolved your AC issue. Reliable and prompt service is what we strive for, and we're glad to see that you've received this from us. Your recommendation to friends and family is invaluable. We're here whenever you might need us again! - Brooklyn
Reviewed July 11, 2025
The online submission of the claim to Cinch was simple and the tech who came out was good. The service went well. I like the low deposit the most about the home warranty service.
Jamika, Thank you for sharing your positive feedback with us! We're thrilled to hear that your experience with submitting a claim online was seamless, and that you found the assigned technician to be both professional and efficient. Our goal is to make both accessing and utilizing our services as straightforward and cost-effective as possible, and we're delighted to know the low deposits were beneficial for you. Your recommendation means a lot to us, and we look forward to continuing to provide you with quality service in the future. Please don't hesitate to reach out if you need assistance again! - Brooklyn
Reviewed July 11, 2025
I was buying a house. My Realtor told me about Cinch and that he had a good experience with them. But that hasn't been my experience. I got the Premium Plan with them. They sent the tech out for my claim. The tech said my refrigerator was under a manufacturer warranty. I had just bought the home six months ago. The manufacturer said the warranty was for the person who purchased the refrigerator because the previous owner did.
Cinch said that they would not repair my refrigerator. I went for two weeks waiting on someone to call me. I was calling every day. I was buying food every day for me and my children. It was causing a financial hardship on top of groceries I had just lost. Cinch did not do their due diligence to try to protect me as a consumer. I even provided them the warranty to show them how I did not qualify for the main factory warranty, and they additionally just told me, "It's on you. You have to figure it out." I don't like my experience with them. I paid way too much to have a Premium Plan to think that they would care about the consumer, but they don’t.
Lydia - We regret to hear about the challenges you faced with obtaining adequate support for your refrigerator issue through Cinch. The experience you've described certainly falls short of our commitments to our customers, especially with regard to promptly resolving such critical service needs. We appreciate the feedback on your experience as it helps us identify areas in need of improvement. A dedicated resolution specialist will immediately investigate the situation based on the details we have and maintain communication with you to work towards resolution. Thank you for your patience, and we value your understanding as we strive to assist.
Reviewed July 11, 2025
I have very bad experience with cinch insurance , I had problem in my dry wall and they told me will covered but later they didn’t ? and I pay this from my pocket ! It’s really making me to cancel the coverage right away
Reviewed July 10, 2025
My Kenmore refrigerator stopped cooling. I contacted Chinch...I have been paying on this warrenty for over 15 years with no claims. Now after 3 1/2 weeks in the hot summer I still do not have a fridge! They kept telling me they would call me back....not one time yet! I have called every day to find when the fridge would be repaired. Today...after all this time they say they cannot find a service tech and that I must find one and have it fixed! What kind of warrenty is this? I have filed a complaint with the Arkansas Attorney General with intentions of continuing a class action suit against this company. If they do this to me...I am sure there are many many more that they have done this to and will enjoy to join in this suit.
Kent, We sincerely apologize for the delay and the inconvenience you’ve experienced. We truly appreciate your loyalty as a long-time customer. We understand how difficult it is to be without a refrigerator during the summer, and we take your concerns seriously. Thank you for bringing this to our attention—we’re committed to improving and would appreciate the opportunity to address your concerns. – Brooklyn
Reviewed July 8, 2025
My very first claim with them was for my air unit not working. This claim was called in 2 months ago and 3 repair companys sent and still not fixed!!! First one came 2 times then ghosted me and cinch, 2nd one they sent said they didnt know why cinch called them they are to busy to help and now 3rd one said part has to be ordered and its BUT its on back order and won't be in until end of AUGUST, which would be 4 MONTHS in the dead of summer with no air and 85 degrees in my house. This company has been nightmare and this is the first and only claim I have had with them. DO NOT RECOMMEND!!
Amber, We’re truly sorry for the delays and frustration you experienced with your air conditioning repair. We understand how important it is to have a working unit, especially during the summer, and we regret that it took so long to resolve. We recognize the challenges you faced with scheduling and part availability, which contributed to the extended wait. We genuinely appreciate your patience throughout this process and are glad your claim now has a resolution. Thank you for your feedback—it helps us improve our service. Please don’t hesitate to reach out if you need any further assistance. - Brooklyn
Reviewed July 8, 2025
Buyer beware! I wouldn’t renew or recommend Cinch Home warranty Services to anyone. They denied claim, without proper consideration— refused reconsidering and wouldn’t allow me to appeal to higher authority level management, representative indicated he was the highest level and my case was closed. Denial of AC claim was vague as I was told, because case was closed, I would have to reopen and pay another $150 deductible for any additional claim consideration. I was extremely disappointed with no recourse for help to resolve an unfair claim decision…just paid company plan and several deductibles with no genuine support.
Renee, We're disappointed to hear this has been your experience. Please know we want to ensure all our customers receive the full benefit of their home protection plan. We'll be glad to take a closer look at your claim and follow up directly to address your concerns and answer any questions you may have. Sincerely, Angela
Reviewed July 6, 2025
I’ve been with Cinch for three months now and they could improve their response time. They still haven't gotten back with me for my stove countertop. It's still an open claim. The techs were supposed to repair it but never called me back. They said the countertop was glued in, and they wouldn't repair it. I said, "It's not glued in, it's caulked in. You can remove it." They said they'd rather not mess with it, and to get another contractor out here. But Cinch never called me back on it. That's one of the reasons why I don't like to deal with them. They just don't call the customer back and tell them what's going on with the claim. The customer is always responsible to call them up and ask them what's going on. They're not on the ball.
William, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the communication issues you've experienced during your open claim and understand how frustrating the lack of follow-up and clarity must have been. Your concerns about contractor responsiveness and the assessment of your countertop have been noted, and we agree—our customers should never have to chase down updates.
We take your experience seriously and will be following up with you directly to further discuss your claim and ensure that it receives the attention it deserves. Your feedback is incredibly valuable, and we're using it to improve communication between our teams and customers going forward.
Thank you again for bringing this to our attention.
Sincerely,Angela, Customer Relations
Reviewed July 5, 2025
Usually, when I submit claims with Cinch, it goes pretty good. The current one that I have has been a little difficult. I put in a claim last week for my air conditioner. They were fantastic in replacing last year in September. So my air conditioner is brand-new still and it's just not working properly. When I made the claim on the 26th, the first available appointment was July 9th, which is not really acceptable.
I spoke with my rep and they're in the process of trying to get me somebody sooner. I realized it's been super hot and I'm sure everybody's bombarded. I'm not trying to be unreasonable by any means. But every evening, my house is 78 degrees. It's a little warmer than I'd like, especially for having a brand-new unit.
I’ve been with Cinch for eight years now. The claims process is super easy. But sometimes I feel like it can be hard to find a provider and sometimes I feel like the service people are leery about getting paid and just the process of the claim. A couple of times, I've had a hard time finding a provider. But they've let me reach out and get my own, which has been very nice and convenient too. I recommend the home warranty to all my clients. I bought one for my son as well when he purchased his house last summer. I bought it for other clients in the past. All of that is fantastic.
Beth, Thank you so much for sharing your thoughtful review and for being such a long-time Cinch Home Services customer. We're delighted to hear that your experiences have largely been positive and that you've trusted our services enough to recommend us to your clients and even secure coverage for your son.
We're sorry to learn about the current scheduling frustration and the impact long wait times have, especially with ongoing air conditioning issues. Rest assured, our team is focused on getting you an earlier service appointment. Your insight on using your own service providers aligns well with our flexibility in delivering customer satisfaction, and we're committed to addressing any hiccups it introduces with payments. Your comments are vital for our continual improvement, and we are grateful for your loyalty.
Thank you again for your review. If strikes arise, we're steadfastly here to help overcome them while ensuring you receive dependable service uninterrupted consistency. We appreciate your understanding and perennial support with us as always! - Brooklyn
Reviewed July 5, 2025
I've been protected with Cinch since August 2021, and submitting a claim has been a fairly straightforward process and I've appreciated that quite a bit. So far, the technicians have been great. As far as prices, I understand why they are going up. It's just it's still frustrating. Having the warranty makes the entire experience of being a homeowner a lot less of a source of extreme anxiety. It helps in terms of supporting the home ownership experience. I've spoken with other people about their home warranties and I have not had the kind of frustrations that they've had.
Cinch could improve with the ease of being able to submit claims and everything over the website. The tools there have been very good. I've only ever had one problem with that and I was able to call and get help, but the calling took a little bit long. These days, everybody has the same challenges though. A couple weeks ago, there was one toilet in the house that broke. I filed a claim, they came and fixed it. Everything was great with that. A couple of weeks later, a different toilet broke and I had a hard time filing a new claim because the website brought it up automatically as the same claim, but it wasn't. I had a really hard time filing a whole new claim. I couldn't figure out what I needed to do. Their customer service rep did guide me through doing that because it was gonna have to be the same people, and there wasn't a mutually workable time for almost two weeks and I couldn't wait that long. Plus, it was a totally different toilet.
Susan, Thank you for the thoughtful review! We're so glad to hear that Cinch has helped ease the stress of homeownership and that our team and tools have been valuable overall. Your feedback means a lot, and we appreciate you recommending us to others! Sincerely, Angela
Reviewed July 5, 2025
Everything so far has been good with Cinch. Not so much the providers that have been selected for me to fix my stuff, but the Cinch portion of it's been okay. I put in two requests and I had to go to Cinch to have them figure out why I was not being serviced. So, they assigned me a new service provider. The guy who came out was great until he didn't call me back on the last issue. I'm perfectly satisfied with Cinch. Overall, it’s been positive. I just wish it wasn't so expensive. I’d renew it. If you're looking for a home warranty company, this is the place to go.
Matthew, Thank you for sharing your experience! We're glad to hear you've found our website easy to use and that our team has been responsive throughout your time with us.
We appreciate your honest feedback about the contractors—it's helpful as we work to ensure consistency across the board. We’re sorry to hear about the initial issues with the refrigerator provider and are glad things improved once a new technician was assigned.
Your satisfaction means a lot to us, and we hope to continue earning your trust should you decide to renew.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
When my water line had an issue, I contacted Cinch. They responded and managed to address the problem in a timely manner. However, there's still an unresolved issue with the water in my bathroom running excessively, and I've been trying to get them to fix this. But so far, their service has been satisfactory.
Delores, Thank you for sharing your experience with us. We're glad to hear that you've generally had a positive experience with our service and found our response helpful when addressing your water line issue. We understand the inconvenience of having unresolved issues in your bathroom and are committed to ensuring this gets resolved for you. We apologize if the scheduling process felt cumbersome; we continually work to refine our processes for a better experience. Your patience and feedback are appreciated, and we're delighted to know we'd still merit a strong recommendation despite a few obstacles. Thank you for choosing Cinch, and we look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed July 4, 2025
I'd recommend Cinch. My most recent service through them was excellent. The plumber found the source of the leak very quickly and they were done fairly quickly as well. They were very efficient. It was quite easily done.
James, Thank you so much for your kind words! We’re thrilled to hear your experience was seamless — from the smooth claim process to the quick and efficient repair. It's great to know our technicians delivered the top-notch service we strive for.
We truly appreciate your recommendation and are grateful for the opportunity to support your home.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
The claims process with Cinch has been easy. However, the AC unit that the technician changed is not working so I'm gonna call him back on that. He said the job was completed but he didn't do anything. Other than that, having the service with Cinch is nice. They're reliable. I like their customer service as well.
Peace, Thank you for taking the time to share your experience with us. We're glad to hear that submitting a claim has been smooth and that you’ve found our service and customer support to be reliable and helpful. We're sorry to hear you've continued to experience issues with your air conditioner. If you need help with this, please let us know and we'll follow up directly. We're here to support you. Sincerely, Angela
Reviewed July 4, 2025
I heard about Cinch through my Realtor when we purchased our home. We already knew that we wanted to go with a home warranty in the purchase and she had good experiences with Cinch. We've been with Cinch since March and it was really easy submitting a claim. Our air conditioning stopped working when it was really hot outside, and I had a bit of trouble trying to do the claim through the app, but it was because I previously entered a work order for the same item and then had to cancel it. Ultimately, I ended up having to call in the request but the automated system was not great. There are a few kinks with it.
It took a long time for the automated system to process what I was saying and my phone number, but then as soon as it asked for the payment and I had to get my purse to get my card, I told the automated system, "Hold on one second." It said, "Oh, we didn't get that" and hung up on me. I had to start the process all the way over again and that was frustrating.
It was really difficult to get through to talk to somebody at Cinch, but once I did, it was expedient. They were really helpful and quick at helping me through the phone once I got to talk to a person. However, we did not receive an ETA, nor could I contact the company. It wasn't until Cinch texted me and said, "Hey, there hasn't been an ETA assigned. Have you heard from anyone?" I said, "No, actually. I haven't been able to get through and no one has called." Within a few minutes, somebody called. I don't know if that was just a coincidence or if Cinch had reached out again to let the service company know that I was upset that I hadn't heard from anybody. Having an ETA right away would have been nice to know, especially when it was something like that when it was really hot. Other than that, everything worked efficiently.
Once we got ahold of somebody, they came that day and took care of it immediately then it started cooling as soon as the service person left. The compressor on our unit had gone bad, so he replaced it for us. He was really knowledgeable and explained what he was doing and why he had to do it. So I appreciated him. He was really great. Overall, we're very satisfied with Cinch Home Services. It offers great value. It definitely helps take away some of the anxiety with first home ownership or in general having the peace of mind that if something major in our home fails, we only have to pay the deductible to get it taken care of. It's not so much looming financial stress.
Taylor, Thank you so much for your thoughtful and detailed review! We're truly grateful to have been recommended by your realtor and to know that you've been with us since March.
While we regret the initial frustration with the app and automated system, we're glad our phone support team could step in quickly and turn things around. Your feedback is incredibly valuable, and we’re actively working to improve our digital experience, including clearer communication on technician arrival times.
It’s great to hear that your contractor delivered top-notch service — especially during a high-stress situation like a broken AC in the heat. We’re proud to partner with professionals who embody the care and transparency you described.
Your kind words about the peace of mind and financial relief Cinch provides mean a lot to us. Thank you again for your trust and for recommending us — we’re honored to be part of protecting your home.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
Cinch's service was excellent, and I appreciated the professionalism and the communication. The service people were very nice and helpful, and they explained things to me. They had to order the parts then they came back in the timeframe they said they would. Now, my unit is working better. It wasn't working at all before.
Deborah, Thank you so much for your thoughtful feedback and five-star rating! We're thrilled to hear that your experience with Cinch—from communication to the technician’s professionalism—met your expectations. It's great to know everything is now working smoothly and that the technician ensured you were informed and confident throughout the process.
Your recommendation means a lot to us, and we're honored to have earned your trust. We look forward to continuing to provide you with dependable service whenever you need us! Sincerely, Angela
Reviewed July 4, 2025
The technician, Charles, was very good. My unit was unrepairable, so he put me in to have a replacement done and Cinch is gonna replace it. I'm waiting to hear back from Cinch when the service call is gonna be completed. So far, it's been okay.
Garth, Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that Charles delivered the professional and effective service we aim to provide, and that the replacement process was handled promptly when a repair wasn't possible.
We appreciate your patience as your current service call is being completed and are committed to making sure that experience meets the same standard. Your satisfaction is important to us, and we're grateful to have you as part of the Cinch family.
We look forward to continuing to serve you!
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I had a plumbing claim to Cinch. They sent On Target out. The plumber came out in an old cop car, he wasn't dressed very professionally, and he came unprepared. He had no tools. I had all this sewage building up in my bathtub. He asked if I have a hose. I was just moving in. I've got stuff in boxes, but I didn't bring a hose. I thought why didn't he bring a hose. He's the plumber. So, I called my daughter who also was my Realtor. She said that was not acceptable. She might have called Cinch. Then she hooked me up with these other people out of Murfreesboro, Tennessee. Cinch did reimburse me like 2,500 because it was a huge broken line out in the yard.
Then I had a problem with my heater. It's an HVAC. Cinch sent out this really nice guy from Sears. He knew exactly what he was doing and was very professional. I started having problems with my air conditioning a week ago. It couldn't keep up with the heat and the humidity. Cinch sent out On Target HVAC split system people again. Cinch should remove them from their system. Their guy showed up at the wrong address. He was calling me, and I had to direct him to my house. When he showed up, he was wearing flip flops and a button-down shirt. He was an older guy. He came in the house, turned down my thermostat to 68 from 73, and didn't even go around to the vents or the intake that's in my bedroom.
He hooked up some kind of a meter and then took a couple of screenshots. He said, “See, it's supposed to be at 125, but yours is a little below that.” When I asked what the problem is, he didn't know. The guy I talked to in Florida, one of Cinch' associates, said that he was reading his report. He said he looked at all the ducting, but he never went under the house because there is a crawlspace there. I've kept an eye on him because I can see it outside my living room window. He never went and checked any of that. He never helped me at all.
I told my daughter again. So, Elite will be coming tomorrow. The guy was really nice on the phone. He said, “How long has it been since you changed out the filter in your intake there?” I said, “It's probably due. I changed it at the winter.” He said, “It's probably due again, so go ahead and change that out.” I went ahead and got one from Walmart and changed it out. He said we'd see how it does. They'll call in the morning and let me know of the time, and then they'll service the whole unit.
Deborah, Thank you for sharing your experience with us and for your continued trust in Cinch. We truly appreciate your candid feedback—it helps us grow and improve. While we're glad to hear that some of your service experiences were positive and that you were ultimately reimbursed for the major plumbing repair, we sincerely regret that aspects of your journey—especially with certain providers—did not reflect the high standards we strive for.
We’re glad your daughter was able to help navigate toward a resolution, and that providers like Sears and Elite delivered the level of professionalism you deserve. We’re also encouraged to hear that recent experiences have shown improvement, and we’d love the opportunity to keep earning your confidence as we move forward.
Thank you again for being a valued customer. If you ever need further assistance, please don’t hesitate to reach out—we’re here to help.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I had a problem with the dishwasher and Cinch made an appointment right away after I called them. It was before the weekend, so the technician couldn’t come until Monday the next week, but it was only a few days. My dishwasher didn’t work, so I had to wash dishes by hand, but it wasn’t urgent. The technician arrived right on time, did a very good job quickly, and now my dishwasher works perfectly. I like Cinch but not necessarily the $100 charge each time the techs have to come out.
Linda, Thank you for your kind words! We’re so glad to hear your dishwasher is working perfectly and that our team was able to assist you in a timely and efficient manner.
We appreciate your feedback regarding the service fee—we strive to keep costs reasonable while delivering reliable coverage and service. Thanks again for your trust and for recommending Cinch. We’re grateful to have you as a valued customer!
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I got my house about 15 years ago and I needed a home warranty, and somebody must have recommended Cinch. I’ve stayed with them all this time. I looked into other companies, but if you go with someone else, you have to wait about 15 days before coverage starts. I was just getting into the house and I didn’t have time to take chances. I needed coverage right away. If you jump from place to place, sometimes you’ll jump into something you don’t want to. And the cost isn’t going to get any better. Price-wise, Cinch is comparable to other insurance services.
The people that Cinch sends out know what they're doing. I had two separate incidents with my air conditioning unit and I didn't have to pay the second time the tech came back out. The only issue I had with Cinch was with my washing machine that was going out. It was making this noise when it went into spin mode. So, I called Cinch and I was told that the machine has to be absolutely broken before the problem can be fixed. That's when I considered leaving Cinch. They owe me a visit and a washing machine. I mostly use the website and go online to set up my requests. It’s convenient. But Cinch needs to change it because when you’re spending your money, you should be able to talk to somebody. I want the option to talk with a representative as well.
Perry, Thank you for sharing such a thoughtful and balanced review. We’re glad to hear that you’ve experienced prompt service, knowledgeable technicians, and effective support through your time with Cinch—especially when you needed quick solutions.
That said, we understand your frustration regarding the washing machine situation. Your feedback highlights an important concern, and we’re sorry for any inconvenience it caused. We agree that waiting for a full breakdown before assistance can be discouraging, and we’re continuously working to improve how we handle these kinds of service needs.
We also appreciate your note about the importance of human interaction. While we strive to offer convenient digital tools, we recognize that sometimes nothing beats speaking to a real person—and we’re always looking for ways to improve accessibility and responsiveness.
Thank you for staying with us, and for giving us the opportunity to continue supporting your home.
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
Cinch has very good customer service. We've been with them since March and we had them come out once. The experience went really well. We were having problems with our garage. We paid the deductible, their guy came out, he fixed it, and went on his way. I already referred somebody to Cinch. When we bought our home, the realtors threw it in as a part of our package deal. We're gonna renew it.
Tanya, Thank you so much for the wonderful review! We’re thrilled to hear that your experience—from placing the request online to the quick and efficient repair—was seamless and satisfying. It’s great to know our platform and service exceeded your expectations.
We truly appreciate your recommendation to a friend—that’s the highest compliment we can receive. Thanks for being a valued part of the Cinch family!
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
The only thing I like about Cinch Home Services is they have covered 50% of my claims. Other than that, being able to talk to somebody and have them care needs to be improved, because it seems all they're after is the deductible and you can get some prioritization. Submitting a claim with them has been hit-and-miss. Sometimes, there are not enough options on the automated. And trying to get someone on the phone is near impossible. For example, I called one time about the fridge. I couldn't get ahold of anybody so I filed the claim, but not until after I paid my deductible did they come out and say, “We can't cover this one.” At American Home Shield, you talk to somebody. They give options before you pay any money. With Cinch, you don't get any assistance until after you pay the money, which has been the major downside. It happened to me three times where I was out 150 bucks only to get an answer, “Oh, sorry. We don't cover that.”
There's a lot of fine print on what Cinch covers and what they don't. It would be a much better experience if they took the time to care, prior to filing the claim, to at least tell me, “That's covered.” But they don't allow you. You can't just call in and wait on hold without putting an automated ticket in. And to get to that, you have to pay the deductible. It's a rip-off. I had an AC unit go up, paid the deductible, and not until the contractor got out did Cinch say, “You need a piece of plywood put down there. We can't access that without stepping on plywood.” Where did that come from? I had to pay out of pocket on another company.
I almost jumped the fence out of here twice. I almost canceled the renewal. However, I had an AC issue the month prior, and the contractor came out promptly and got it fixed. That was one of the lucky ones. Sometimes their coverage works. So, I let my policy lapse and renew for another year based on that experience.
Reviewed July 3, 2025
With this new automated system and trying to get to talk to somebody, I would be on the phone for three hours, trying to prompt here and there, and would be on hold for so long. It would cut off and I would have to call Cinch Home Services back again. And before I can talk or prompt anything, Cinch has to make sure I pay. I am very computer knowledgeable, but I do not like this new system.
Cinch needs to find the ones that came out to us in the last three years that are closer to us. They had one that was way out and it was at the end of the month. It was 28 days that I would have been waiting. I told them I couldn't wait because by daughter had a newborn baby. I also sent in my letter that I am a heart patient. Somehow, they keep losing that. The tech that recently came out was better. He has been to my home before. I don't know why Cinch didn't they pick him at first.
With me paying the warranty, I assumed it would help replace my whole air conditioner because I'm gonna need that replaced. I don't know the full coverage anymore since things have changed. I've been asking for two weeks for someone to talk to me about that, but no one called. This is my second home with them. I've been with them since 2006 and I expected at least a phone call back.
Patricia, Thank you for your honest and detailed feedback. We’re truly sorry to hear about the difficulties you experienced—especially the frustration with reaching support, scheduling delays, and the lack of communication around your coverage. As a long-time customer, your concerns are completely valid, and we deeply regret that the service you received didn’t reflect the level of care and responsiveness you deserve.
We appreciate you highlighting the technician's professionalism, and we agree—timely, efficient, and transparent service is essential, especially when health-related circumstances are involved. Your suggestions regarding improved follow-up and communication are being taken seriously, and we’ll be sharing this internally to help identify where we need to do better.
Thank you again for your loyalty and for taking the time to share your experience. We hope to regain your trust and show you the improvements we’re working toward.
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
Cinch has a network of providers that come and do the work for them. Some of the network providers aren't the best, but their service is fine.
Ryan, Thank you for the great review! We're glad to hear that your experience with Cinch has met your expectations so far. It’s great that our online tools have made managing repairs easy, and we appreciate your honest feedback about the provider network—we’re always working to ensure consistency across the board. We’re grateful you chose Cinch and look forward to continuing to support your home. Sincerely, Angela
Reviewed July 3, 2025
I pay Cinch $79 a month for the service. But before you can even place a service call, you have to pay them $200. That's even before you can get on to the page to state your claim. Most of the country was going through a heat wave and my air conditioner broke. Cinch assigned my claim to AMC company. But they ghosted Cinch and me. They wouldn't answer their phones. That went on for two days. I had to go out and buy a window air conditioner. The heat index here was 104.
Top Tech came out on the fourth day and they were wonderful. The unit is outside, and the capacitor was cracked. The tech was wonderful. Even just from my fiancé telling him what the problem was, he knew. He had the piece in his truck, and in 10 minutes, he was gone. I would definitely use Top Tech again. Cinch kept in contact with me. They kept following up to make sure. But paying that $200 bugs me. Other than that, I've placed three calls, the two of them air conditioning and one of them was my range, and Cinch fixed them to my satisfaction.
Linda, Thank you for sharing such a thorough and thoughtful review! We're glad to hear that despite the initial challenges—especially during such a tough time with the AC outage—our team was able to follow through and ensure the issue was resolved professionally. We appreciate your recognition of our technician's expertise and our follow-up efforts. Your feedback regarding the service fee and phone system is invaluable and will be shared with the appropriate teams as we continue working to improve the customer experience. We're grateful you've stayed with Cinch and thank you for recommending us with such honesty and balance! Sincerely, Angela
Reviewed July 3, 2025
Cinch Home Services is a good company. I call to submit claims and it has been easy. Cinch always gives me a number. In case they don't call me, I call them. What I like most about them is the contractors come out when they say they will. I like their professionalism. When they come out, they let me know they're on the way. If I'm down the street or at the store, I can go home if they come out when they say they will come out. I've been meaning to call Cinch back because the guy who came out and serviced my air conditioner didn't have a filter on his truck and will bring one back. He hasn't been back.
Johnnie, Thank you for being a valued customer for over 12 years! We're thrilled to hear that you've had consistently positive experiences with our service and appreciate your kind words about our professionalism and reliability. We’ll note the feedback about the forgotten filter and are glad to know you're planning to follow up. Your recommendation means a lot to us—thank you for your continued trust! Sincerely, Angela
Reviewed July 3, 2025
I submitted a claim with Cinch Home Services a couple of weeks ago for the air conditioner. I tried to set it up online but it would not allow me to. The site asks you what you need help with. It says HVAC, so I put in HVAC. It asked me questions like, “Is it a split this? Is it a this?” I don't know those terminologies, so I didn't wanna put the wrong thing. But I didn't know what those words meant.
When I finally put something in, I had to get the serial number of the air conditioner, so that's outside. Sometimes, those things are difficult to find on these items. I understand that they have to get an idea of what it is that they need, but that was a little cumbersome. And once I put that information in, the site kept on telling me, “This item is not eligible for your home warranty because it's been already serviced.” But that item had never been serviced, so I'm not sure why the site kept on saying that. It was confusing, and I was very alarmed. I had to wait and call Cinch when they opened.
Somebody called me the next day, and the guy was able to come out the following day and look at it. He gave me an idea of what was wrong and what he would need to do. He reached out to Cinch and told them what he needed. They must have got on it quickly, because two days later, he called me and said, “They ordered the part. I'll keep in touch with you when they get it.” It went smoothly. We were without our air conditioner for a few days, but luckily, it was a bit cooler on those so it wasn't too bad. Once they ordered the part, it came in in a couple of days, and the tech was able to come out and fix it.
Suzanne, Thank you for sharing your detailed feedback and for being a loyal customer for over five years. We’re glad to hear our technicians provided responsive and effective service to resolve your AC issue quickly. We also appreciate your honesty about the challenges with our online system — your input helps us identify areas to improve and make the process more user-friendly. Thanks again for your continued trust and valuable suggestions! Sincerely, Angela
Reviewed July 3, 2025
Our first service through Cinch Home Services was seamless. The tech was very nice, polite, and professional.
Rohan, Thank you so much for your kind words! We’re glad to hear the technician provided polite and professional service, making your experience seamless and positive. We truly appreciate your recommendation! Sincerely, Angela
Reviewed July 3, 2025
I'm very pleased with my recent claim with Cinch Home Services. It was very easy, and it went very fast. The tech came in and diagnosed the problem very quickly. The tech was very knowledgeable. He knew what he was doing. He was able to do it the same day.
Nicole, Thank you for the fantastic review! We're thrilled to hear your recent claim was handled quickly and smoothly, and that our technician provided knowledgeable, same-day service. We appreciate your trust in us and look forward to supporting you with continued positive experiences! Sincerely, Angela
Reviewed July 3, 2025
I had very good recommendations from an AC mechanic to use Cinch. I signed up and have found the process to be very easy and straightforward. The contractors are excellent as well. Everything went right down the line perfectly.
Gerry, Thank you for sharing your positive experience and for being a loyal customer for eight years! We’re delighted to hear that our service, contractors, and online tools have consistently met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide you with reliable coverage and support. We hope to serve your home warranty needs for many more years to come! Sincerely, Angela
Reviewed July 3, 2025
I moved into a different home and thought having Cinch would be a good way to protect myself for a while. It depends on how old your appliances are if it's a good idea to get a warranty. I've even talked to the technicians regarding what they feel about a home warranty, and they said about the same thing. It depends on the age of your appliances. When I moved in, I knew that mine were not brand-new so I felt I might need services before too long. Cinch has given me comfort of knowing that I'll be covered. They've been good for me. The only thing I have against Cinch is the price. I haven't compared what it costs for a technician to come in, but I wish that was a little lower. I pay $800 a year just to have Cinch as a protection then I pay $200 for a technician to walk into the room.
When I've had to file claims, I've called in and done the online process as well, and it works pretty smoothly. The contractors have been excellent as well. Recently, my dishwasher wouldn't work. I contacted Cinch, and their technician called me right back. They came out within two days and told me what needed to be replaced. They ordered the parts and the parts came to my house directly. Then the contractor set up the appointment to put the parts in. They were timely and got them right in. It didn't seem to take very long.
Jackie, Thank you for your thoughtful and detailed review! We're glad to hear that our service has provided you with peace of mind and that your recent dishwasher repair went smoothly. We understand the cost is an important factor, and we appreciate your feedback on that. Your support and satisfaction mean a lot to us, and we’re here to continue offering the coverage and service you can rely on. Thank you for being a long-time customer! Sincerely, Angela
Reviewed July 3, 2025
My husband found Cinch and it made sense to get the home warranty since we own a home. When we need to file a claim, we just have to call them and let them know what the issue is, and they find a serviceperson for us within their network and contact them to set up an appointment with us to get whatever we need fixed. That process is easy. Sometimes though it takes a bit of time to get somebody to be able to come out or there's no one available. Then have to find somebody ourselves and get that approved through the home warranty company, which is fine. Everything has worked these days. Recently, we had an issue with a hot water heater. One of the heating elements went bad. But it was extremely old so it needed to be replaced. It took 30 minutes for the repair guys to complete the job. Though I feel Cinch is expensive, I'm satisfied. It's definitely been worth it to us to pay for the coverage.
Sherri, Thank you for sharing your honest feedback. We're glad to hear that overall, your claims process has been straightforward and that repairs have been completed when needed. We understand that occasional delays and varying contractor experiences can be frustrating, and we appreciate your patience. Your input truly helps us improve, and we hope to continue providing the reliable service you expect. If you ever need assistance or have questions, we're here to help! Sincerely, Angela
Reviewed July 3, 2025
I sent in a claim for a plumbing issue with a septic flush thingy in our basement. Cinch sent out Waterworks. They came out the day after I submitted the service request and then replaced the pump thing two days after that. This was a couple of weeks ago and I haven't had any issues since. The guys were great. We have had some bad experiences with other contractors that have been sent out. But Waterworks has been fantastic. We've been really happy with Cinch. We're gonna be moving soon and we're planning on getting a policy on our new home with them.
Christopher, Thank you for the wonderful review! We're so glad to hear this recent experience went smoothly and that the team from Waterworks delivered the level of professionalism you deserve. It means a lot to know you're planning to continue with Cinch in your new home — we look forward to being there for you every step of the way! Sincerely, Angela
Reviewed July 3, 2025
The first contractor was not gonna come out until a few days. I called Cinch back and they assigned the claim to another company. The second company went the same day when I requested it so that was a plus. The AC unit wasn't turning on and they changed 2 parts. They had to go get the parts but they were able to fix the problem within an hour and a half. The service was great.
Diana, Thank you for the fantastic review! We're thrilled to hear our team was able to quickly turn things around and get your AC back up and running. Quick, fast, and reliable service is exactly what we aim for, and we’re so glad we delivered that for you. We appreciate you sharing your experience! Sincerely, Angela
Reviewed July 3, 2025
When I called Cinch, I didn't know what to expect because it was my first time to do a claim. But they did a good job. They walked me through what was gonna happen, the timeline, and promptly submitting a request. They made sure I knew what was covered and not covered. Then the technician came over and fixed what he needed to do. He did a good job and came on time. So, overall, it was pretty good.
Alex, Thank you for your five-star review! We’re so glad to hear your first experience with us was smooth and that our team delivered timely, efficient service with clear communication. We appreciate your trust in us and look forward to being there for you again when you need us! Sincerely, Angela
Reviewed July 3, 2025
When we scheduled to have someone to come in to fix our AC, it took a long time because of their busyness. But Cinch also took a moment to get them in one year to approve a new compressor. That took about a week or so. We were sitting in a really hot house as a result of it. But the most recent service with our AC, the contractor came in within two days, and it was fixed. So it went faster. When a contractor came to look at the oven, it seemed pretty timely. They were very respectful and fine. That was a clean process. The setup for filing a claim was fine and, for the most part, seamless. I just wish there was some cashback if we don't do any claim.
Ayodele, Thank you for sharing your detailed feedback! We’re glad to hear that despite a few delays—particularly with the AC repair—your overall experience has been positive and that our contractors delivered quality service. We also appreciate your suggestions regarding pricing and incentives, and we’ll be sure to pass them along to the appropriate teams. Thanks for being a valued customer! Sincerely, Angela
Reviewed July 3, 2025
The last time I used Cinch, submitting the claim was all automated. I didn't even have to talk to anybody. It's been fairly simple. But when we first got involved with them, I would call and talk to the agent, and everything would get set up pretty quickly. I haven't had any problems with the contractor that they sent out. But for any problems that we did have, Cinch sent out another contractor. So, the quality has been pretty good. I've had success with Cinch. It's good service. Things that we submitted have been repaired, so it's been good so far. But the annual fee is too expensive.
Mark, Thank you for your thoughtful review and for being with us for five years! We're glad to hear our claims process and contractor follow-through have made things easier for you. We appreciate your honest feedback on pricing and will continue working to provide value that matches your expectations. Thanks for choosing us as your home warranty provider! Sincerely, Angela
Reviewed July 3, 2025
Cinch is very attentive to the problems. They're always ready to solve the problem that we're having. When we call in, their response time is perfect. When we had a problem with one of their contractors and I told them to not send them out anymore. Cinch got ahold of the contractor and they kept me updated. They haven't sent that contractor since. Overall, Cinch is a good quality company. They're reliable. I would highly recommend them to friends and family.
Allen, Thank you for sharing your experience with Cinch Home Services. We are thrilled to hear that you find our responsiveness and attentiveness to be exemplary. It's great to know that your concerns with a contractor were handled efficiently and that our team kept you updated throughout the process. We appreciate your recommendation and are grateful for your trust in us to deliver reliable service. We look forward to continuing to support your home warranty needs.
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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