Cinch Home Services Reviews
Terms and conditions
*Not available in all states. Terms apply.
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About Cinch Home Services
Cinch Home Services is a home warranty company that’s been in business for over 45 years. It offers three types of plans and different service fee options for flexible pricing. It also offers a 180-day workmanship guarantee and coverage for unknown preexisting conditions and mechanical failure due to rust and corrosion damage.
Visit www.cinchhomeservices.com- Offers three combination plans
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Service fees of up to $150
- No systems-only or appliance-only plan
Cinch Home Services Reviews
Filter by Rating
- (6,772)
- (1,881)
- (750)
- (395)
- (2,811)
Popular Mentions
- 4,961,138 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,961,138 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 30, 2025
Elderly parents (84/83) with severe health conditions need AC. Cinch delayed coil repair for a month, offered inadequate $682 settlement, then left us displaced in hotels for 11+ days costing $3K+ with no resolution. Dangerous negligence.
Melissa - We’re truly sorry to hear about your parents’ experience and the distress this situation has caused. We take concerns like this very seriously, especially when health and safety are involved. To assist further, we’d like to locate their account and review the details. Please send us a private message with your parents’ contract information so we can reach out directly and work toward a resolution as quickly as possible.
Reviewed July 30, 2025
I have a 22 year old AC unit that should be replaced. Techs have come to my home 4 years straight with no solution or accountability. Tech's say, "I don't want to recommend replacement to my company because I will get into trouble". The unit is past it's life expectancy and blows warm air. I had an appointment 1 day prior to this heat wave and they canceled my appointment with no explanation. Infuriating. Customer loyalty means nothing. Speaking to a supervisor in Malaysia, means nothing.
Reviewed July 25, 2025
e to being in a contract for the year, I can not cancel…..
I was also told if there are no service providers they are not liable for coverage
All recordedI pay 64.99 a month and a deductible…..cinch needs to be investigated for consumer fraud.
2 hours later I guess I’ll see if this provider over 80 miles away will call.
I need a person from corporate to contact me….i believe they are in Florida. Also your supervisor said there’s not a corporate number.
Cynthia - We appreciate you reaching out to share your experience and sincerely apologize for the situation you’ve encountered, especially considering the urgency involving life-saving medications. Our Goal is always to provide timely and comprehensive support. It's concerning to hear about the delays, and we understand the overwhelming frustration this has caused. Our records show that Brooklyn is working your claim and has been in contact with you. She will remain involved to ensure resolution of your claim. Sincerely, Amanda
Reviewed July 24, 2025
I am filing this report because the Better Business Bureau need to know that these cinch/ sear companies are taking money from customers and not providing the services they promise. My mother is 85 years old, and they are taking advantage of her. Taking advantage of the elderly is against the law, but that is exactly what they are doing. I also intend to contact Adult Protective Services because they have stolen her money.
Reviewed July 24, 2025
People beware. As long as your problem is just a part to repair an item then cinch is fine, but if it's a replacement then forget it. My last claim with cinch was for a hot water heater. I paid the 125.00 deductible. Cinch sent out a contractor who spent 5 mins at my house, took a few pics and said the water heater needed to be replaced. He said he would have to send a request to cinch for approval. Now my contract with cinch is the ultra through TXU, my local electric provider. My contract was for repair or if it can't be repaired it would be replaced. Well the report went to cinch on a Thursday and by the following Thursday, it was still not approved lor denied. Everyone I reached out to cinch, I was told it would take 24 to to 48 hours. As of this day the contractors report was accepted and still under review. I believe cinch will keep dragging its feet until their customer will go and pay out of their own pocket because they need the water heater. Again as of this date over a week out, cinch still as not approved or denied my claim. But guess what, I have hot water.
James - Thank you for your feedback. We’re truly sorry for the delays and frustration you’ve experienced with your water heater claim. We understand how important timely service is—especially when it involves essential home systems.
While we aim to process all claims promptly, we clearly fell short in this case. Your concerns have been escalated for further review, and we’re working to improve communication and turnaround times for situations like yours.
We appreciate your patience and would welcome the opportunity to speak with you directly to ensure this is resolved to your satisfaction. - Amanda
Reviewed July 22, 2025
My home AC has been out for the entire month of July. Every time we call we get told the same lie in a different way. My case has been with the research team for a week now. Somehow no one at the company knows how to contact the research department. My only avenue now is to spend money on legal advice.
William - Thank you for bringing this to our attention. We understand how frustrating this experience must be, especially during the hottest month of the year. We’ve located your account and will be reaching out directly to help resolve this as quickly as possible. Your comfort and peace of mind are important to us, and we’re committed to resolving your claim as quickly as possible from this point forward. - Amanda
Reviewed July 22, 2025
After putting us off for over a week for an HVAC technician, they sent an AI-generated text message at the time of the appointment to tell us that they weren't coming. Would not transfer to a real person and gave me computer generated times for next week as the earliest possible slot. This is now a part of Sears Home Services and it is going straight down the toilet just like the rest of their sorry business did.
Jeff - We’re truly sorry for the inconvenience and understand your frustration. This isn’t the experience we want for our customers. We’re working to improve both our communication and technician scheduling process. Your feedback is valuable, and we’d appreciate the chance to make things right—please send us a private message with your phone number and/or email address on file so we can locate your account and assist you directly.
Updated review: July 23, 2025
Excellent Customer Service!
I had the pleasure of working with Brooklyn ** from Cinch Home Services, and I couldn’t be more grateful. She was professional, compassionate, and truly went above and beyond to make sure everything was taken care of properly.
It’s rare these days to find someone who genuinely cares and follows through, but Brooklyn exceeded all expectations. She made the process smooth, efficient, and stress-free.
Original Review: July 22, 2025
WARNING: Cinch Home Services (Sears Home Services) is a SCAM — Stay Away or You’ll Deeply Regret It!
I need to WARN everyone about the absolute nightmare I just went through with Cinch Home Services, also known as Sears Home Services — this is hands down the most dishonest, unethical, and incompetent company I’ve ever dealt with in my life. They are scammers, plain and simple. Their entire operation is built around taking your monthly payments and then finding every possible excuse NOT to help you when you actually need them.
Here’s what happened:On a Tuesday morning, I called them because my water heater completely failed — no hot water at all, four small children in my house, unable to wash dishes, shower, do laundry — this was an urgent situation. They assigned a technician, and I called him repeatedly all day. He ignored me until the next day, then finally showed up just to say: “Yeah, this unit’s 22 years old, it should really be replaced.” DUH.
So what did Cinch do? They stalled. They delayed. They dragged their feet while my family sat with no hot water for days. Then they admitted they didn’t even have a tech available to replace the unit! Their solution? They tried to convince me to accept a “repair” — installing a $600 module on a 22-year-old leaking, corroded water heater that ANYONE can see is beyond repair. It was absolutely absurd. But desperate for hot water and with no help coming, I took their so-called "repair credit" of $493 and hired my own technician.
My technician came the SAME DAY and took one look at this water heater and said exactly what anyone with common sense would say: "This is leaking in multiple places, corroded, and dead. It can’t be repaired. It needs to be replaced." I called Cinch back immediately and they hit me with another blow:
They told me since I accepted their manipulative little “repair credit,” they now refused to cover my water heater at all — they just washed their hands of it completely.
And if that wasn’t enough insult, they charged me another $100 to send another tech to confirm what I already told them — that it was leaking and shot. That second tech was shocked when he saw it and said “I can’t believe they kept you without hot water for 10 days — we could have replaced this immediately.”
So what happened next? Cinch basically shrugged their shoulders, blamed ME for trusting them, and left me hanging. I was forced to go out and spend nearly $4,000 out of my own pocket to replace this water heater — AFTER paying Cinch over $8,000 over five years in warranty premiums ($135/month!) for “peace of mind” that they blatantly refused to provide.
And this isn’t even the first time this happened! Same story with my pool heater last year — no responses, endless delays, and I was left with no service for over six weeks. They just string you along, stall, frustrate you until you give up or agree to one of their “credits” so they can void your coverage.
Their customer service? WORST I HAVE EVER EXPERIENCED.You’ll spend HOURS on hold. They’ll promise callbacks that never happen. Supervisors are nowhere to be found. They give you an email address online to make it seem professional, like they’ll handle your issue seriously — but it’s all an illusion. NO ONE ever answers that email. It’s a fake “support system” designed to waste your time and get you off the phone.
And every time you speak to someone, they sound polite and apologetic, but it’s just an act. They don’t care about you. They don’t care that you have kids in the house without hot water. They don’t care that your basement is leaking. They lie to you. They manipulate you. They push you to take worthless “credits” so they can deny you real help. They stall until you’re forced to pay out of pocket.
This company does not honor its contracts. It does not protect its customers. It does not fix your appliances. It does not respect your time or money.
Cinch Home Services is a fraudulent company running a massive scam. They are not a legitimate home warranty provider. They are predators preying on people who think they’re buying protection and peace of mind.
So let me be clear:If you’re thinking of doing business with Cinch or Sears Home Services — RUN.
They will take your money every month and then completely abandon you when you have a problem.
They will lie to you, string you along, give you the runaround, and leave you in worse shape than when you started.
I am switching to American Home Shield immediately and cutting all ties with this disgraceful company.
Do yourself a favor and STAY FAR AWAY from Cinch Home Services — they are dishonest, unprofessional, unreliable, and SCAMMERS.
Absolute trash company.
Reviewed July 22, 2025
Filing claims can be quite inconsistent with Cinch Home; the quality largely hinges on the contractor. While some contractors have delivered promising results, others have left me disappointed, to the extent of requesting a change. Navigating their customer service is another hurdle. The company greatly emphasizes online communication, which makes it challenging to speak to a real person directly. When it comes to the coverage, they exclude a lot of things that break and that's not something I'm particularly pleased with. The pricing has also been a concern. Although some increase is expected, they have augmented the premium amid the COVID pandemic without adequately notifying customers, which I found to be misleading. The updates regarding costs should be more transparent to help users make informed decisions. Other than that, I was very pleased about my recent claim with Cinch.
Sergei - Thank you for taking the time to share such a detailed review. We truly appreciate your feedback—both the positive and the constructive. We're glad to hear your recent claim went well, but we’re sorry to learn that other aspects of your experience have been inconsistent.
We understand how frustrating it can be when contractor quality varies and when it's difficult to reach someone directly. Your comments about communication, coverage clarity, and pricing transparency are important, and we’ll be sure to share them with the appropriate teams for review and improvement.
If there’s anything specific we can assist with or follow up on, please don’t hesitate to reach out via private message with your contract details. We’d be happy to help.
Reviewed July 21, 2025
Absolutely abysmal service. They sent someone out to address a mold/mildew issue on 7/9 and was told in 48 hours I would be contacted by Cinch with a report from the visit and what moving forward with this request would look like. Today is 7/21 and I have still not been contacted. I sat on hold for 45 minutes before I finally was able to speak to someone, after 3 weeks of calling and never getting through. I was told that they had not been contacted by the third party with their report. I asked why they had not reached out to them when the 48 hours had passed and was told "we don't do that". I asked to speak to management and was transferred to an "escalation supervisor" who was even less help. Saying "there is nothing we can do until we hear from the third party".
Reviewed July 21, 2025
My AC went out. Paid my $150 deductible and a contractor was assigned. However, contractor never responded. Called CINCH back for an update and was told one wasn't available for 10 days. Due to the ongoing extreme heat (consistently between 89–93°F), I requested an escalation. Then, I was approved for alternate provider. However, I was informed I would be responsible for the diagnostic fee, which I accepted and paid. I submitted the diagnosis and relevant information to CINCH on the same day. I have made multiple attempts to resolve the issue in good faith, only to be met with delays and a lack of communication. 10 days after initial contact, I am still without AC, resolution, reimbursement, or even a timeframe in which I might expect an answer on next steps. CINCH is displaying poor customer service and a poor business practice! Beware!
Char - We’re truly sorry to hear about the challenges you've faced and the extended delay in getting your air conditioning issue resolved—especially during critical heat conditions. It’s certainly not the standard of service we strive to deliver. We would like to address your concern to expedite a resolution. Please respond privately with your phone number and/or email address on file so we can locate your account.
Thanks for your understanding and patience, even as we work to make things right. Your feedback is crucial in helping us improve, and we deeply apologize for any distress this situation has caused.
Reviewed July 16, 2025
We requested repair for this refrigerator 4MONTHS AGO!!!!!!!
This is unbelievable for a company!!!
4 MONTHS!!!!!!! I do not know how your company stays in business!!!!!!
Word of mouth is your best advertising, and I am telling everyone not to use your company!!!
When I tell them you have not repaired my refrigerator in 4 MONTHS, they can’t believe it!!!!
THIS IS UNACCEPTABLE!!!!!!!
It’s just hard to comprehend, how a company does business like this!!!!!!!
Reviewed July 15, 2025
THIS COMPANY WILL SION HAVE A CLASS ACTION LAWSUIT AGAINST THEM. DO NOT WASTE YOUR TIME OR MONEY ON THIS POS COMPANY. EVERYTIME I HAVE SUBMITTED CLAIMS WITH MY A/C I HAVE BEEN LIED TO, DISMISSED, TRANSFERRED FROM DEPARTMENT TO DEPARTMENT AFTER ALREADY WAITING OVER 30 MIN TO EVEN SPEAK TO A REPRESENTATIVE JUST TO BE TOLD I HAVE THE WRONG DEPARTMENT AND PLACED ON HOLD EVEN LONGER TO SPEAK WITH CORRECT REP. AGAIN TO BE HING UP ON AND HAVING TO CALL BACK AND GO THROUGH THE SAME PROCESS. I HAD AN APPOINTMENT SCHEDULED FOR MY A/ C ON JULY 15, 2025 WHICH TURNED OUT TO BE SCHEDULED WITH A COMPANY NOT EXCEPTING WORK ORDERS AFTER ALREADY WAITING 2 WEEKS FOR THE APPOINTMENT JUST TO HAVE TO CALL CINCH AND BE TOLD THAT BECAUSE THE A/C NEVER CALLED TO GIVE A TIME THEY WERE COMING. I CALL CINCH COMPLAINING AND THEY RESCHEDULED WITH ANOTHER A/C COMPANY JUST FOR THAT APPOINTMENT TO BE CANCELED BY THE A/C COMPANY LESS THAN 5 MINS LATER. DO YOU THINK CINCH CALLED OR NOTIFIED ME THE APPOINTMENT WAS CANCELED AND THEY WOULD BE RESCHEDULING ANOTHER A/C COMPANY FOR MY WORKORDER I ALREADY PAYED THE $120 DEDUCTIBLE FOR? NO, THEY DID NOT! I AM NOW ON THE PHONE WITH CINCH SITTING ON HOLD AFTER BEING TRANSFERRED AGAIN TO ANOTHER DEPARTMENT ALL TO KNOW PREVAIL. THIS IS UNACCEPTABLE I HAVE BEEN WITHOUT AIR IN MY HOME FOR WEEKS IF NOT LONGER! I HAVE A SPECIAL NEEDS CHILD THAT CAN NOT WITHSTAND LONG EXPOSURE TO HEAT AND FANS MAKES HER SICK. CINCH TOOK MY DEDUCTIBLE BUT HAS NOT FULFILLED THEIR OBLIGATIONS. APPOINTMENTS AFTER APPOINTMENTS HAVE BEEN CANCELED AND OR NEVER EXISTED. THIS COMPANY IS A SCAM! THEY EVEN HAD THE AUDACITY TO TRY TO CONVINCE ME NOT TO GO WITH THE NEW WARRANTY COMPANY I AM GOING WITH ONCE THE CINCH POLICY IS CANCELED. THEY HAD THE AUDACITY TO SPEAK BAD ABOUT THE NEW COMPANY THAT OFFERS WAY MORE BENEFITS THEN CINCH ALTHOUGH A LITTLE MORE IN COST SAYING "YOU GET WHAT YOU PAY FOR" YOU ARE RIGHT AND I WILL PAY MORE FOR A BETTER SERVICE ANY DAY OVER THIS UNPROFESSIONAL THIEVING COMPANY. I EVEN ASKED TO SPEAK WITH A SUPERVISOR AND WAS TOLD ONE WOULD CALL ME BACK AND NO ONE CALLED, WHY AM I NOT SURPRISED! THERE WILL BE A LAWSUIT FOR UNFAIR AND DECEPTIVE BUSINESS PRACTICES. EVEN KNOW BEING ON THE PHONE WITH CINCH I AM NOW BEING TOLD THEY CAN'T HELP BECAUSE THEY CAN NOT FIND A PROVIDER. NOW THEY ARE SAYING MY REFUND FOR MY DEDUCTIBLE FOR 3-5 BUSINESS DAYS BECAUSE YES I JUST ASKED FOR MY MONEY BACK BECAUSE THEY ARE STILL LYING TO ME RIGHT NOW ON THE PHONE AND STILL TRANSFERRING ME FROM DEPARTMENT TO DEPARTMENT AS I WRITE THIS. I HAVE BEEN ON THIS PHONE WITH CINCH FOR HOURS NOW AND HAVE STILL RECEIVED NO RESOLUTION. I AM NOW WAITING TO SPEAK TO A SUPERVISOR THAT'S ANOTHER GOD KNOWS HOW MANY MINUTES ON THE PHONE WAITING. THIS IS UNACCEPTABLE I WILL BE LETTING THE WORLD KNOW ABOUT THIS COMPANY'S DECEPTIVE BUSINESS PRACTICES. AFTER READING A LOT OF REVIEWS IT SEEMS I NEVER SHOULD'VE SIGNED UP WITH THEM IN THE FIRST PLACE BECAUSE THEY SEEM TO HAVE ISSUES WITH FOLLOWING THRU ON A/C WORK ORDERS. WHICH EXPLAINS WHY EVERYTIME I'VE HAD A PROBLEM WITH MY A/C AND FILED A CLAIM IT ALWAYS SEEMS TO BE AN ISSUE. NOT TO MENTION THE JANKY COMPANIES THEY SEND TO COMPLETE THESE WORK ORDERS. THEY KNOW WHAT THEY ARE DOING AND THEY ARE STEALING AND COMMITTING FRAUD AGAINST THEIR CUSTOMERS. HAD THE AUDACITY TO THINK I WAS GOING TO PAY THEM A MONTHLY PAYMENT FOR THIS SCAM THEY ARE RUNNING! THEY WILL NEVER GET MY MONEY AGAIN AND THEY SHOULD NEVER GET ANYONE ELSE'S. DO NOT WASTE YOUR TIME WITH THIS COMPANY YOU ARE BEING SCAMMED AND TAKEN ADVANTAGE OF. BY THE WAY I'M STILL ON HOLD TO SPEAK WITH A SUPERVISOR IT'S BEEN 20 MIN. SPEAKING WITH A SUPERVISOR NOW. I WAS TOLD BY REP SHE WAS PROCESSING MY REFUND NOW AND WAS TRANSFERRED TO A SUPERVISOR BECAUSE I ASKED TO BE AND WAS TOLD BY THE SUPERVISOR ONLY A SUPERVISOR CAN PROCESS A REFUND. SEE HOW THIS BUSINESS MISLEADS AND LIES? WHY DID THE REP LIE INSTEAD OF SAYING THE SUPERVISOR IS THE ONLY ONE WHO CAN PROCESS A REFUND? SEE, IF I HAD NOT ASKED TO SPEAK TO A SUPERVISOR I WOULD'VE GOTTEN OFF THE PHONE BELIEVING MY REFUND HAD BEEN PROCESSED! THIS IS UNACCEPTABLE NOW MY WORKORDER IS COMPLETELY CANCELED AND WE WILL BE WITHOUT AIR UNTIL I CAN AFFORD TO GET IT FIXED ON OUR OWN OR UNTIL THE NEW WARRANTY KICKS IN AFTER A 30 DAY WAIT! TOTALLY UNACCEPTABLE BUSINESS PRACTICES AND NO RESOLUTION WAS OFFERED. IT IS 109 DEGREES HERE NOW AND HAS BEEN HOT EVERYDAY BEFORE NOW! CINCH SHOULD BE ASHAMED OF THEMSELVES!
Erica, We are genuinely sorry for the distressing experience you've described and the inconvenience it has caused you and your family. The level of service you received is far from the standard we strive for, and your feedback is invaluable to us as we work to improve. We deeply regret the issue with the multiple cancellations and lack of effective resolution for your A/C issue which exacerbates during such an untenably hot situation. We commit to escalating your case within our team to ensure a quicker response to your concerns. We have located your account and a Resolution specialist will be in contact with you. Thank you for sharing your experience, and we're determined to correct our missteps swiftly. Please accept our sincere apologies as we work to meet your expectations effectively. - Brooklyn
Reviewed July 15, 2025
Filing a claim is very easy online. Once you pay your deductible upfront, you get assigned a contractor right away and within 48 hours they call to schedule an appointment. Typically, if the parts are able to be ordered without delay the claim is completed quickly. My heat pump stopped working during the hottest days of the summer. I also have an adolescent with a medical condition, Cinch assigned a Customer Advocacy Specialist who assisted us with top notch service until the claim was completed. Thank you Sarah for getting us through a very challenging situation.
Pam - Thank you for sharing your wonderful experience with Cinch Home Services. We're delighted to hear that filing a claim was seamless for you, and you received immediate attention from our team, especially during such an essential matter with your heat pump. Our Customer Advocacy Specialists are dedicated to providing top-notch service, and we're proud that Sarah could assist you through this challenging time. We appreciate your feedback and are always here to ensure your peace of mind. Thank you for choosing Cinch!
Reviewed July 15, 2025
I don’t typically write a lot of negative reviews, but I am sharing this, as I was so shocked and disappointed by Cinch customer service. I will post my review here from Google: Extremely concerned by the abusive customer service call I just experienced. Our water heater broke last week. I called for service, they sent someone out to take pictures, then no updates. Today my entire house flooded due to the faulty water heater. I called Cinch for help, I was on hold for over an hour, when I asked where the replacement was, the customer service rep asked if I thought he could magically make it appear. He also asked me at one point if I was even listening to him. I requested to speak to someone else and he left me on hold for 20 plus minutes then came back and said I could not. I asked repeatedly for him to please transfer me, he refused. I am utterly appalled right now. I expect to hear from Cinch. I’m sitting in a flooded house.
Michelle, Thank you for taking the time to share your experience. We’re truly sorry to hear about the distressing situation you encountered, especially during an already difficult time with your home flooding. This is absolutely not the level of service we strive to provide, and we deeply regret that your interaction with our team left you feeling unsupported and unheard. Please know that we take your concerns very seriously. We are launching a full internal review of this call and the service delays you described. What you experienced does not align with our standards for professionalism, responsiveness, or compassion. A member of our Customer Relations team will be reaching out to you directly to discuss your claim, review what went wrong, and work toward a resolution as quickly as possible. Again, we sincerely apologize for the frustration and hardship this situation has caused, and we appreciate the opportunity to make it right. - Brooklyn
Reviewed July 11, 2025
Paid my $200 deductible for my complete home preferred plan that covers ductwork only for them to deny any repairs due to condensation?!? They claim my ductwork had holes due to condensation and that it wasnt covered. Run, do not get them they are not a good company. Check reddit for the horror stories.
Amanda, We’d like the opportunity to discuss your concerns in more detail. We're sorry to hear that you're dissatisfied with the denial of your claim. A resolution specialist will be reaching out to you to review the matter and address your concerns. – Brooklyn
Reviewed July 11, 2025
If I could give zero stars, I would. Our experience with Cinch has been a complete nightmare.
Our AC stopped working during a severe heatwave. The first technician they sent was completely incompetent and failed to diagnose the actual issue. We ended up hiring a local, licensed technician who found a coil leak and confirmed the entire unit needs to be replaced. Our system is 35 to 40 years old. This is not a quick fix.
Cinch has done nothing but stall. Every time we call, it is a different representative and we have to start the story all over again. Even though their rep told me three separate times that Freon was covered, they are now refusing to reimburse us and are blaming me for not reading the fine print. I asked clear questions and was given clear answers, but now they are backtracking.
In the meantime, my elderly dog is suffering in the heat, I developed a throat infection from the stress, and I have had to shut down my small business. I have already lost over $3,500 in income and that number keeps growing.
I have started recording all calls. I live in Indiana, which is a one-party consent state, so it is fully legal. I have filed complaints with the BBB and the Attorney General and I am currently exploring legal action.
This company does not care about homeowners. They delay, deflect, and avoid responsibility. Stay far away.
Rosalie, We’re truly sorry for the difficulties you’ve experienced. We understand how stressful and frustrating this situation has been—especially during extreme heat—and we deeply regret the impact it’s had on your health, your pet, and your business. This is not the experience we want for any of our customers. Please know that we are actively reviewing your claim and working toward a resolution. A case manager has been assigned, and we encourage you to reach out to her directly, as she is working closely with you to help bring this to a resolution. We appreciate your continued patience. – Brooklyn
Reviewed July 11, 2025
I've experienced a recurring issue with my garage door that hasn't been resolved despite a previous repair by Cinch. Navigating their phone system can be challenging, which sometimes makes it difficult to reach a representative. However, once in contact, the customer service is generally satisfactory. I've been with them for about five years, and the technicians sent to my home have consistently been professional and courteous. Overall, my experience aligns with a 4-star satisfaction, as they mostly deliver what they promise.
Charles - Thank you for taking the time to share your experience with Cinch over the past five years. We're pleased to know that our technicians have consistently delivered professional service and that your overall satisfaction ranks highly with us. We're sorry for any challenges you've encountered with resolving the recurring issues with your garage door and having to navigate our phone system. Your feedback on these matters is valuable as we strive to improve our processes and ensure a seamless experience for all our customers. Thank you for your trust in us, and we're here whenever you need assistance.
Reviewed July 11, 2025
Submitting a claim with Cinch has improved with their app; however, it could use some enhancements. For instance, when my ice maker broke, the app didn't have that specific option, so I had to improvise. My suggestion is to add a text box for users to describe their problems.
Overall, my interactions with their contractors have been excellent. Everyone I've engaged with has been professional and friendly. While Cinch is generally efficient, there was one hiccup with our HVAC. Even though it was the same recurring issue, because over 90 days had passed since the last repair, I had to pay another deductible, which seemed unreasonable since it was clearly the same problem.
What I like most is the quick response time when an issue arises and the broad coverage they offer.
Shelby - Thank you for sharing your experiences with us. We're delighted to hear that our app and contractors have generally met your expectations and that you've enjoyed efficient and friendly service. We appreciate your suggestion regarding the app improvements and have noted it for future updates. We're also sorry to hear about the deductible issue with the recurring HVAC problem and understand your frustration. Your feedback is invaluable as we continually strive to enhance our services. Thank you for your trust and positive outlook on our technology and services.
Reviewed July 11, 2025
I’ve been a loyal Sears Home Warranty customer (now Cinch Home Services) for over 6 years, paying thousands of dollars for what I believed was peace of mind. But when it came time for them to actually deliver on their promise, they failed miserably.
My AC unit broke during the peak of summer, and it’s now been over a month with no resolution. The company took 2.5 weeks just to locate a part, another week to schedule a visit, and then sent an incompetent technician who installed the wrong circuit board. He left important wires hanging, some connections we just left open and then told us point-blank that “Sears only paid him to replace the board.” The unit is still not working — and yet they marked the service complete.
We’ve called multiple times, were promised manager callbacks that never came, and got nothing but excuses and delays. Out of desperation, I hired a local technician at my own expense, only to confirm the replaced circuit board was wrong and an incomplete installation which was dangerous.
This company is quick to collect monthly payments, but when it’s their turn to step up, they disappear. I now have young children living in a home over 90°F indoors because of this failure.
Consumer beware: this is not a real warranty — it’s a broken system designed to delay, deny, and deflect. What’s the point of paying into a home warranty for years if you get no real help when it matters most?
Hi Bijal, I see our Executive representative Davel has been working your claim and she will be your point of contact for the resolution of your claim. I appreciate you bringing this to our attention! Thank you, Brooklyn
Reviewed July 11, 2025
Throughout my time with Cinch, my experiences have been varied. During the peak of the COVID-19 pandemic, getting assistance, especially for something like a dishwasher, was quite a challenge. However, in other situations, the process has been fine.
I have a 50/50 approach when it comes to contacting them. While I predominantly used the phone to avoid automated systems, I occasionally attempted online setups. Unfortunately, the online service is hit or miss—sometimes my requests went through smoothly, while other times I had to call them again after my online request wasn’t processed properly, leading to delays.
One aspect that's concerning is the incremental increase in charges every year. Initially, we were paying around $40-something a month, which has now escalated to around $69. This consistent price hike doesn't sit well with me.
Tracy - Thank you for taking the time to share your detailed experience with Cinch. We apologize for any inconvenience faced while seeking assistance during the peak of the pandemic. It's reassuring to hear that, in general, the process has been satisfactory when reaching out for service.
Regarding the contacting methods, we're sorry to hear about the inconsistency you faced with our online platform vs. the phone support. Your feedback is invaluable as it helps us improve our systems to be more consistent.
We recognize the concern over the yearly incremental increase in charges and can assure you that your comments regarding pricing are taken seriously. If you’d like to explore flexible solutions or get additional details, don’t hesitate to contact us—we're here to assist you and optimize your experience.
Thank you again for reaching out to us; we truly value your feedback and continued trust in our services.
Reviewed July 11, 2025
My AC developed a leak and my home became uncomfortably hot. Submitting a claim with Cinch was effortlessly done online using the paperwork from my house purchase.
I was impressed with the contractors sent by Cinch. They were friendly, knowledgeable, and communicated clearly. They explained how they fixed the AC leak and refilled the refrigerant, even giving us a glimpse of their process. Since the repair, my AC has been running perfectly.
Everything was smooth and efficient. I would recommend Cinch to friends and family for their reliability and prompt service.
Parker, Thank you for sharing your wonderful experience with us. It's fantastic to hear that the process of submitting your claim was smooth and straightforward. We’re thrilled that our contractors left you impressed with their knowledge and communication as they resolved your AC issue. Reliable and prompt service is what we strive for, and we're glad to see that you've received this from us. Your recommendation to friends and family is invaluable. We're here whenever you might need us again! - Brooklyn
Reviewed July 11, 2025
My most recent claim with Cinch was quite smooth. The claim process was straightforward, and I appreciated the simplicity of submitting claims online. The tech they assigned was professional and efficient. One thing I like about the service is the benefit of low deposits, which makes it economically feasible.
Overall, my experience has been positive, and I would recommend their services.
Jamika, Thank you for sharing your positive feedback with us! We're thrilled to hear that your experience with submitting a claim online was seamless, and that you found the assigned technician to be both professional and efficient. Our goal is to make both accessing and utilizing our services as straightforward and cost-effective as possible, and we're delighted to know the low deposits were beneficial for you. Your recommendation means a lot to us, and we look forward to continuing to provide you with quality service in the future. Please don't hesitate to reach out if you need assistance again! - Brooklyn
Reviewed July 11, 2025
My experience with Cinch hasn't mirrored the positive one my realtor described. I encountered a major issue with my refrigerator shortly after moving in. Having opted for their premium plan, I expected smooth assistance. However, the technician sent informed me the refrigerator was still under a manufacturer warranty, valid only for the original purchaser. This left me in a difficult situation. Over two weeks, I sought resolution, making daily calls, and presented proof to highlight my lack of qualification under the manufacturer's warranty. During this time, without a working refrigerator, I experienced significant financial strain. Instead of assisting, Cinch suggested that handling the warranty was my responsibility. This was very disappointing, especially given the cost of their premium service. Their lack of support during this trying time left me with an unfavorable view of the company.
Lydia - We regret to hear about the challenges you faced with obtaining adequate support for your refrigerator issue through Cinch. The experience you've described certainly falls short of our commitments to our customers, especially with regard to promptly resolving such critical service needs. We appreciate the feedback on your experience as it helps us identify areas in need of improvement. A dedicated resolution specialist will immediately investigate the situation based on the details we have and maintain communication with you to work towards resolution. Thank you for your patience, and we value your understanding as we strive to assist.
Reviewed July 11, 2025
I have very bad experience with cinch insurance , I had problem in my dry wall and they told me will covered but later they didn’t ? and I pay this from my pocket ! It’s really making me to cancel the coverage right away
Reviewed July 10, 2025
My Kenmore refrigerator stopped cooling. I contacted Chinch...I have been paying on this warrenty for over 15 years with no claims. Now after 3 1/2 weeks in the hot summer I still do not have a fridge! They kept telling me they would call me back....not one time yet! I have called every day to find when the fridge would be repaired. Today...after all this time they say they cannot find a service tech and that I must find one and have it fixed! What kind of warrenty is this? I have filed a complaint with the Arkansas Attorney General with intentions of continuing a class action suit against this company. If they do this to me...I am sure there are many many more that they have done this to and will enjoy to join in this suit.
Kent, We sincerely apologize for the delay and the inconvenience you’ve experienced. We truly appreciate your loyalty as a long-time customer. We understand how difficult it is to be without a refrigerator during the summer, and we take your concerns seriously. Thank you for bringing this to our attention—we’re committed to improving and would appreciate the opportunity to address your concerns. – Brooklyn
Reviewed July 8, 2025
My very first claim with them was for my air unit not working. This claim was called in 2 months ago and 3 repair companys sent and still not fixed!!! First one came 2 times then ghosted me and cinch, 2nd one they sent said they didnt know why cinch called them they are to busy to help and now 3rd one said part has to be ordered and its BUT its on back order and won't be in until end of AUGUST, which would be 4 MONTHS in the dead of summer with no air and 85 degrees in my house. This company has been nightmare and this is the first and only claim I have had with them. DO NOT RECOMMEND!!
Amber, We’re truly sorry for the delays and frustration you experienced with your air conditioning repair. We understand how important it is to have a working unit, especially during the summer, and we regret that it took so long to resolve. We recognize the challenges you faced with scheduling and part availability, which contributed to the extended wait. We genuinely appreciate your patience throughout this process and are glad your claim now has a resolution. Thank you for your feedback—it helps us improve our service. Please don’t hesitate to reach out if you need any further assistance. - Brooklyn
Reviewed July 8, 2025
Buyer beware! I wouldn’t renew or recommend Cinch Home warranty Services to anyone. They denied claim, without proper consideration— refused reconsidering and wouldn’t allow me to appeal to higher authority level management, representative indicated he was the highest level and my case was closed. Denial of AC claim was vague as I was told, because case was closed, I would have to reopen and pay another $150 deductible for any additional claim consideration. I was extremely disappointed with no recourse for help to resolve an unfair claim decision…just paid company plan and several deductibles with no genuine support.
Renee, We're disappointed to hear this has been your experience. Please know we want to ensure all our customers receive the full benefit of their home protection plan. We'll be glad to take a closer look at your claim and follow up directly to address your concerns and answer any questions you may have. Sincerely, Angela
Reviewed July 6, 2025
There have been delays with Cinch' response time. I filed a claim about an issue with my stove countertop, and although it's still open, I haven't heard back from them. They determined that the countertop was glued in place when it was actually caulked and avoid making repairs, suggesting that I find another contractor. The communication surrounding this has been frustratingly non-existent—as no updates or callbacks were made after this.
In terms of contractors used, I found them to be average. They're neither particularly interested in resolving the core issue nor proactive, which doesn’t inspire confidence. There’s a clear disconnect in ensuring the client understands the service they're getting, and they could improve significantly by facilitating better interactions and updates between the contractors and clients. Customers should not always be the ones chasing for status updates.
Overall, I give them an average rating, across the service and coverage, including customer service and online tools, all lying in the middle range of satisfaction. The most critical aspect would be customer follow-up; ensuring clear and proactive communication could vastly improve my experience with Cinch Home Services.
William, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the communication issues you've experienced during your open claim and understand how frustrating the lack of follow-up and clarity must have been. Your concerns about contractor responsiveness and the assessment of your countertop have been noted, and we agree—our customers should never have to chase down updates.
We take your experience seriously and will be following up with you directly to further discuss your claim and ensure that it receives the attention it deserves. Your feedback is incredibly valuable, and we're using it to improve communication between our teams and customers going forward.
Thank you again for bringing this to our attention.
Sincerely,Angela, Customer Relations
Reviewed July 5, 2025
I've been with Cinch for many years, even before when they operated as HMS. I initially heard about them through my work as a realtor since I often deal with such services in my profession. My overall experience has been largely positive. The claims process is straightforward, and I even recommend their home warranties to my clients. I purchased a warranty for my son when he bought his house last summer.
However, I did encounter some challenges recently. I put in a claim for a brand-new air conditioner that Cinch replaced last year because it wasn't working properly. Despite the quick and efficient service I received in the past, the earliest available appointment this time was over a week away. While I understand the current high demand, it's frustrating to endure higher-than-desired indoor temperatures, especially with a new unit that I've invested a lot of money in. Fortunately, Cinch is working on getting me a service appointment sooner.
Finding providers can sometimes be difficult, and I’ve noticed service people occasionally seem uncertain about the payment process. On the bright side, Cinch has been accommodating in allowing me to find my own service providers when necessary, which is quite convenient. Overall, while there have been minor hitches, the company’s support and my past experiences affirm the value they bring.
Beth, Thank you so much for sharing your thoughtful review and for being such a long-time Cinch Home Services customer. We're delighted to hear that your experiences have largely been positive and that you've trusted our services enough to recommend us to your clients and even secure coverage for your son.
We're sorry to learn about the current scheduling frustration and the impact long wait times have, especially with ongoing air conditioning issues. Rest assured, our team is focused on getting you an earlier service appointment. Your insight on using your own service providers aligns well with our flexibility in delivering customer satisfaction, and we're committed to addressing any hiccups it introduces with payments. Your comments are vital for our continual improvement, and we are grateful for your loyalty.
Thank you again for your review. If strikes arise, we're steadfastly here to help overcome them while ensuring you receive dependable service uninterrupted consistency. We appreciate your understanding and perennial support with us as always! - Brooklyn
Reviewed July 5, 2025
Cinch Home Services was recommended by my real estate agent while I was purchasing my home in August 2021 and my experience has been positive overall.
Submitting claims is a straightforward process, and I've appreciated the user-friendly tools available on their website. There was only one instance where I experienced trouble submitting a claim because the system mistakenly connected it to a previous issue. Thankfully, their customer service guided me through resolving it.
The contractors from Cinch have been excellent so far. They tend to issues efficiently, helping manage the anxieties of home ownership. While I believe there's room for improvement with the online tools for submitting claims, it's understandable in our current technological landscape.
Customer service has been satisfactory, allowing me to multitask while working from home as I wait on hold. It's manageable and similar to what you find widely elsewhere these days. The coverage provided by Cinch is commendable, even if the pricing can feel a bit frustrating due to rising costs.
What I appreciate most is the reduction of stress Cinch provides in home ownership. The sense of security from knowing repairs are efficiently managed is invaluable. I often tell friends and family that having this service makes home ownership more enjoyable and less daunting.
Though there was a technical glitch with my claim involving a faulty toilet, customer service resolved the mix-up distinctively since it was different from an earlier incident. This reassurance reinforced my trust in their service. Despite the hiccup, my overall satisfaction remains high, and I would encourage others to consider Cinch for their home warranty needs.
Susan, Thank you for the thoughtful review! We're so glad to hear that Cinch has helped ease the stress of homeownership and that our team and tools have been valuable overall. Your feedback means a lot, and we appreciate you recommending us to others! Sincerely, Angela
Reviewed July 5, 2025
We knew there would be some issues with the house, so we asked the sellers to put it in the contract. They went with Cinch Home Services. I've been using their service for about seven and a half months since December. The process of submitting a claim is straightforward for me as I prefer using their website rather than calling, mainly because I'm not a fan of talking on the phone. The site works well as long as I remember my password.
My experience with the contractors has been mixed. For instance, the first contractor for my refrigerator never called me back, but once Cinch assigned a new provider, everything went smoothly. The quality of service from contractors varied, with the refrigerator guy earning an 8, the plumber a 4, and, unfortunately, the first refrigerator guy would get a 0 for lack of communication. Luckily, I eventually figured things out myself. Regarding the service itself, I've been quite satisfied, mostly because of Cinch's responsiveness, although I wish the service was less expensive. Whether I'll renew is still up in the air, but so far, my interactions with Cinch have been generally positive.
Matthew, Thank you for sharing your experience! We're glad to hear you've found our website easy to use and that our team has been responsive throughout your time with us.
We appreciate your honest feedback about the contractors—it's helpful as we work to ensure consistency across the board. We’re sorry to hear about the initial issues with the refrigerator provider and are glad things improved once a new technician was assigned.
Your satisfaction means a lot to us, and we hope to continue earning your trust should you decide to renew.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
My experience with Cinch has been mostly positive, especially in terms of the service they provide. I have another home service company, so there was a bit of confusion on my part initially about which services I was paying for.
At one point, I reconsidered the necessity of having two different service companies, but when my water line had an issue, I contacted Cinch. They responded and managed to address the problem in a timely manner, which was a relief. However, there's still an unresolved issue with the water in my bathroom running excessively, and I've been trying to get them to fix this.
Their customer service has generally been helpful, although their process involving scheduling through a computer with passwords is somewhat cumbersome for me. Despite these small hiccups, I've found their services satisfactory, and in terms of recommending them to a friend, I would give them a high rating. While I've experienced some delays, their ability to complete tasks when engaged has been reliable. Overall, I've found their service quality over the years commendable.
Delores, Thank you for sharing your experience with us. We're glad to hear that you've generally had a positive experience with our service and found our response helpful when addressing your water line issue. We understand the inconvenience of having unresolved issues in your bathroom and are committed to ensuring this gets resolved for you. We apologize if the scheduling process felt cumbersome; we continually work to refine our processes for a better experience. Your patience and feedback are appreciated, and we're delighted to know we'd still merit a strong recommendation despite a few obstacles. Thank you for choosing Cinch, and we look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed July 4, 2025
When I submitted a claim with Cinch, the technicians arrived promptly and quickly identified and fixed the leak issue in my home with impressive efficiency. Their service was top-notch, and they didn't take long at all.
The techs were very efficient in their work. The claim submission process was smooth, and the response was prompt. I experienced no troubles or issues afterward.
I've had a seamless experience with Cinch, and I would recommend them to others. Overall, I am quite satisfied with their service.
James, Thank you so much for your kind words! We’re thrilled to hear your experience was seamless — from the smooth claim process to the quick and efficient repair. It's great to know our technicians delivered the top-notch service we strive for.
We truly appreciate your recommendation and are grateful for the opportunity to support your home.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I've had Cinch for almost a year now, and submitting a claim has been fairly easy so far.
One issue I've encountered was with an AC unit replacement. The contractor assigned by Cinch completed the job, but unfortunately, the unit isn't working as expected. Although I've been quite busy, I plan to contact the technician again to resolve this.
Overall, their service has been reliable, and the customer service has been commendable. However, there could be improvements in the initial contractor assessments. The first technician marked the job as complete even though it wasn't, which was frustrating. Despite this hiccup, Cinch is a good and reliable choice for a home warranty.
Peace, Thank you for taking the time to share your experience with us. We're glad to hear that submitting a claim has been smooth and that you’ve found our service and customer support to be reliable and helpful. We're sorry to hear you've continued to experience issues with your air conditioner. If you need help with this, please let us know and we'll follow up directly. We're here to support you. Sincerely, Angela
Reviewed July 4, 2025
My realtor recommended Cinch, noting her positive past experiences. We've been using their service since March and although my initial attempt to submit a claim via their app was frustrating due to a prior cancellation, their phone support thankfully resolved it swiftly. The automated system could be more user-friendly, as reaching a live representative was initially difficult. However, once connected, their assistance was excellent.
We've had only one contractor through Cinch, but he was exceptional — knowledgeable, patient, and transparent about the repair process. Our claim involved a non-functional air conditioning unit, and he promptly replaced the faulty compressor during a particularly hot period.
While the service provides great peace of mind against unexpected home repairs by just requiring a deductible for major fixes, improvements to the automated system would be appreciated. For instance, I wasn't initially given an estimated time of arrival for repairs, which was concerning given the situation's urgency. Despite these minor kinks, our issues were swiftly addressed once we reached someone, and the repairs were done efficiently.
I would definitely recommend Cinch to others. The financial relief it provides by covering major home repairs outweighs the small inconveniences I faced with their automated system. The overall experience has been satisfying, and I appreciate the security and value their service offers.
Taylor, Thank you so much for your thoughtful and detailed review! We're truly grateful to have been recommended by your realtor and to know that you've been with us since March.
While we regret the initial frustration with the app and automated system, we're glad our phone support team could step in quickly and turn things around. Your feedback is incredibly valuable, and we’re actively working to improve our digital experience, including clearer communication on technician arrival times.
It’s great to hear that your contractor delivered top-notch service — especially during a high-stress situation like a broken AC in the heat. We’re proud to partner with professionals who embody the care and transparency you described.
Your kind words about the peace of mind and financial relief Cinch provides mean a lot to us. Thank you again for your trust and for recommending us — we’re honored to be part of protecting your home.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
My recent experience with Cinch was excellent. The standout aspects were the professionalism and communication throughout the process. The technician who came to service my home was personable, explaining everything well and ensuring clarity. They had to order parts, but they returned within the promised timeframe and got everything working again. Initially, nothing was functioning, so I am pleased with the current state. I am fully satisfied and give their service a rating of 5 stars, confidently recommending them to others.
Deborah, Thank you so much for your thoughtful feedback and five-star rating! We're thrilled to hear that your experience with Cinch—from communication to the technician’s professionalism—met your expectations. It's great to know everything is now working smoothly and that the technician ensured you were informed and confident throughout the process.
Your recommendation means a lot to us, and we're honored to have earned your trust. We look forward to continuing to provide you with dependable service whenever you need us! Sincerely, Angela
Reviewed July 4, 2025
My experience with Cinch has been positive. Recently, I had to place a service call and was pleased with how the process unfolded. Although I'm still waiting for a current service call to be completed, the previous ones were handled very efficiently.
When a technician named Charles came to my home, I was very impressed with his professionalism and effectiveness. Unfortunately, my device couldn't be repaired, and Charles promptly initiated a replacement process. It’s this level of attentive service that I appreciate.
Overall, I’m satisfied with Cinch Home Services and look forward to a continued positive experience.
Garth, Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that Charles delivered the professional and effective service we aim to provide, and that the replacement process was handled promptly when a repair wasn't possible.
We appreciate your patience as your current service call is being completed and are committed to making sure that experience meets the same standard. Your satisfaction is important to us, and we're grateful to have you as part of the Cinch family.
We look forward to continuing to serve you!
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I made a claim with Cinch Home for a plumbing issue which was handled by a plumber from a company called On Target. The plumber came unprepared, lacking essential equipment and arriving in an old cop car. I had sewage backing up, and unfortunately, he couldn’t assist properly. My daughter, also my realtor, intervened and through some maneuvering, hooked me up with these other people out of Murfreesboro, Tennessee who were also from Cinch Home's system. In the end, Cinch reimbursed me 2,500 because it was a huge broken line out in the yard.
Later, I encountered an issue with my HVAC system. A professional from Sears came out to address the problem, and his expertise was truly a relief. His thorough and professional handling was noteworthy. However, I had another issue with my air conditioning unit which failed to keep up with the heat. On Target was dispatched once more, but the representative was unable to locate my address and displayed poor professionalism, arriving in flip-flops and taking ineffective checks around the house.
With my daughter's help, a second opinion was requested and a reputable company, Elite, responded promptly, guiding me through preliminary steps over the phone, and is set to thoroughly check my unit. Up to now, their communication has been top-notch. I’ve been with Cinch since moving in, and while my initial experiences have been mixed, I appreciate the resolution effort and am hopeful about the upcoming service. If my future experiences continue to improve, I might consider renewing the service in October.
Deborah, Thank you for sharing your experience with us and for your continued trust in Cinch. We truly appreciate your candid feedback—it helps us grow and improve. While we're glad to hear that some of your service experiences were positive and that you were ultimately reimbursed for the major plumbing repair, we sincerely regret that aspects of your journey—especially with certain providers—did not reflect the high standards we strive for.
We’re glad your daughter was able to help navigate toward a resolution, and that providers like Sears and Elite delivered the level of professionalism you deserve. We’re also encouraged to hear that recent experiences have shown improvement, and we’d love the opportunity to keep earning your confidence as we move forward.
Thank you again for being a valued customer. If you ever need further assistance, please don’t hesitate to reach out—we’re here to help.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I once had an issue with the dishwasher, and when I called Cinch, they arranged an appointment for a technician. Although it wasn't an immediate emergency, their response was timely, and the technician arrived as scheduled, quickly and efficiently fixing my dishwasher which now works perfectly. If someone asked me about Cinch Home Services, I would tell them that I am satisfied with their service, although the $100 charge for each visit could feel a bit high.
Linda, Thank you for your kind words! We’re so glad to hear your dishwasher is working perfectly and that our team was able to assist you in a timely and efficient manner.
We appreciate your feedback regarding the service fee—we strive to keep costs reasonable while delivering reliable coverage and service. Thanks again for your trust and for recommending Cinch. We’re grateful to have you as a valued customer!
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
While I thought about switching to another company a few times, I decided to stay with Cinch because transitioning to a new service often requires waiting periods and I required immediate coverage, which Cinch effectively provided. When it comes to the service experiences, I've found them mostly reliable. I've experienced paying a deductible and having a service technician arrive the very next day, even sometimes on the same day. However, I faced a frustrating situation with my washing machine. It started making unusual noises, but when I contacted Cinch, I was informed the appliance had to be completely broken before they'd come out and fix it. That incident motivated me to reconsider my options, as I expected problems to be addressed before reaching such a critical state.
Other than that, navigating Cinch Home's website is generally easy, but it's important when spending this kind of money that I have the option for human interaction, beyond digital forms. Regarding the technicians Cinch sends for repairs, I have consistently found them knowledgeable and effective. For instance, there was an issue with my air conditioning system, and they managed a swift second visit without extra charges.
Perry, Thank you for sharing such a thoughtful and balanced review. We’re glad to hear that you’ve experienced prompt service, knowledgeable technicians, and effective support through your time with Cinch—especially when you needed quick solutions.
That said, we understand your frustration regarding the washing machine situation. Your feedback highlights an important concern, and we’re sorry for any inconvenience it caused. We agree that waiting for a full breakdown before assistance can be discouraging, and we’re continuously working to improve how we handle these kinds of service needs.
We also appreciate your note about the importance of human interaction. While we strive to offer convenient digital tools, we recognize that sometimes nothing beats speaking to a real person—and we’re always looking for ways to improve accessibility and responsiveness.
Thank you for staying with us, and for giving us the opportunity to continue supporting your home.
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
Since March, I've only had to call them once for a garage issue. The service was excellent. I paid the deductible, a technician came promptly, fixed the problem efficiently, and left. It was perfect.
Setting up the service was a breeze online, and their platform was extremely user-friendly. Regarding the pricing, I found it reasonable and I highly rate their customer service. Already, I've referred a friend because I'm that satisfied with my experience.
Tanya, Thank you so much for the wonderful review! We’re thrilled to hear that your experience—from placing the request online to the quick and efficient repair—was seamless and satisfying. It’s great to know our platform and service exceeded your expectations.
We truly appreciate your recommendation to a friend—that’s the highest compliment we can receive. Thanks for being a valued part of the Cinch family!
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
When it comes to submitting a claim, it's like a roll of the dice with Cinch. Sometimes it's straightforward, but more often than not, getting someone on the phone is nearly impossible. There have been instances where I submitted a claim and paid the deductible, only to be told later that the issue wasn't covered. This lack of upfront communication and the missing human touch is frustrating.
For example, I faced problems when my fridge malfunctioned. After going through the hassle of filing a claim and paying, I learned that the repair wasn’t covered. This happened to me on three occasions, leading me to consider switching companies. However, when my AC gave trouble quite recently, they handled it promptly and efficiently, which convinced me to renew for another year.
The contractors' quality often suffers due to the extensive fine print detailing coverage that isn’t expressed until after filing the ticket. You’re expected to pay the deductible just to find out if they cover your issue, leading to a feeling of it being somewhat of a rip-off.
If I were to rate Cinch, I'd settle on a 3 overall due to both positive and negative experiences. For customer service and coverage, the experience is varied. Additionally, Cinch's prices don't seem competitive as their deductibles are significantly higher than some competitors like HomeShield. Their online tools deserve a 3 as well – usable but not exceptional.
Reviewed July 3, 2025
Initially, navigating Cinch's automated system was incredibly frustrating. I spent hours trying to reach a real person, caught in a loop of prompts and long waits only to be disconnected and have to start over. As someone who's generally comfortable with technology, I found this process unnecessarily complex and inconvenient.
The technician who eventually came to my home for service was proficient and recognized from previous visits. However, my main issue was scheduling. The service provider suggested didn't seem efficient considering their distance from my location, which would have left me waiting nearly 28 days. This was not acceptable since I care for a family member with special health needs.
I faced additional challenges when trying to understand what my warranty covers, particularly regarding significant appliances like my air condition system. Despite reaching out repeatedly for clarification, no one has returned my calls for the past three weeks. Having been a loyal customer with Cinch Home Services since 2006 across two homes, I did expect prompt responses and feel let down by this lack of communication.
Moreover, I suggested more streamlined and effective follow-ups for customer queries and requests. I work in federal government and understand the importance of timely feedback. Unfortunately, despite emphasizing this, calls go unanswered, leave me feeling unvalued as a long-standing client.
I wouldn’t rate my experience highly at this point, and improvements in communication and response time are essential. Changes to how they address client concerns could greatly enhance my satisfaction with their service.
Patricia, Thank you for your honest and detailed feedback. We’re truly sorry to hear about the difficulties you experienced—especially the frustration with reaching support, scheduling delays, and the lack of communication around your coverage. As a long-time customer, your concerns are completely valid, and we deeply regret that the service you received didn’t reflect the level of care and responsiveness you deserve.
We appreciate you highlighting the technician's professionalism, and we agree—timely, efficient, and transparent service is essential, especially when health-related circumstances are involved. Your suggestions regarding improved follow-up and communication are being taken seriously, and we’ll be sharing this internally to help identify where we need to do better.
Thank you again for your loyalty and for taking the time to share your experience. We hope to regain your trust and show you the improvements we’re working toward.
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
I decided to go with Cinch Home Services when purchasing my house. My realtor gave us a list of options, and Cinch was the one she recommended. After contacting them and weighing our choices, we opted for Cinch because the seller was covering the warranty.
I've been with them for about two months, since April. During this time, I've had to use their service when things needed repair. While Cinch doesn’t directly handle the repairs, they coordinate with a network of providers to get the job done. The quality of Cinch's customer service is fine in my opinion, though not all of the network providers have been top-notch.
In terms of pricing, I'd give them a solid 4. As for their online services, which I use to set up repairs, I'd rate them even higher for ease of use and navigation. My overall expectation for their service delivery has certainly been met.
Ryan, Thank you for the great review! We're glad to hear that your experience with Cinch has met your expectations so far. It’s great that our online tools have made managing repairs easy, and we appreciate your honest feedback about the provider network—we’re always working to ensure consistency across the board. We’re grateful you chose Cinch and look forward to continuing to support your home. Sincerely, Angela
Reviewed July 3, 2025
Cinch Home Services was part of the package from the previous owner, so I carried it over without making a distinct choice myself.
When it comes to filing a claim, the process is straightforward but does have its hiccups. Making a call involves navigating through some phone prompts, and there’s a notable expense of $200 required before even registering a service request, which I find frustrating especially since one already pays $79 a month for their service.
A challenging experience I had was during a heatwave when my air conditioning failed. The contractor initially assigned by Cinch was unresponsive, leading to several days of no contact and ultimately necessitating a temporary fix as I had to install a window air conditioner due to unbearable heat. Eventually, a reliable contractor named Top Tech arrived on the fourth day and resolved the issue expediently, even having the required part (a capacitor) on hand. Despite the hiccups with the initial contractor, I appreciated Cinch’s persistence in following up and ensuring the problem was addressed. The technicians were competent, particularly the one who fixed our air conditioning unit efficiently.
Although I think the requirement of a $200 upfront fee could be improved, service calls have been effectively managed within Cinch’s scope, resolving my issues to satisfaction. I have made multiple service requests for air conditioning and my appliance, all handled proficiently.
In summary, Cinch maintains diligent follow-up, rectifying issues, though the initial fee is a point of contention for me. I would suggest giving them a chance, with the caveat of being aware of the additional costs upfront. Overall, my experience balances between positive service outcomes and that hefty initial call fee.
Linda, Thank you for sharing such a thorough and thoughtful review! We're glad to hear that despite the initial challenges—especially during such a tough time with the AC outage—our team was able to follow through and ensure the issue was resolved professionally. We appreciate your recognition of our technician's expertise and our follow-up efforts. Your feedback regarding the service fee and phone system is invaluable and will be shared with the appropriate teams as we continue working to improve the customer experience. We're grateful you've stayed with Cinch and thank you for recommending us with such honesty and balance! Sincerely, Angela
Reviewed July 3, 2025
My previous plan with Total Protect was automatically switched to Cinch and I've been with them for over 12 years. My experience with submitting claims has been positive. It's straightforward to call in, and I often receive a number for follow-up, although I haven't needed this recently since there have been no issues from their end. For example, when I had an issue with my air conditioning, the technician came promptly. The only hiccup was that he forgot a filter and hasn't returned with it yet, which I need to remember to follow up on.
I appreciate Cinch's professionalism—they notify me when a technician is on their way, allowing me to adjust plans as needed. I've consistently found their service reliable and punctual.
To any friend or family, I'd confidently recommend Cinch as a solid home warranty provider. Although their rates seem a bit higher compared to what Total Protect offered, the quality of service overall makes me a satisfied customer.
Johnnie, Thank you for being a valued customer for over 12 years! We're thrilled to hear that you've had consistently positive experiences with our service and appreciate your kind words about our professionalism and reliability. We’ll note the feedback about the forgotten filter and are glad to know you're planning to follow up. Your recommendation means a lot to us—thank you for your continued trust! Sincerely, Angela
Reviewed July 3, 2025
I moved into my current home and some items were aging and might need repairs soon, and I decided on a home warranty. Originally under a different name, the service eventually transitioned to Cinch, and I've been maintaining it ever since, for about 5.5 years.
While I've attempted to set up service requests online, I've encountered difficulties. For instance, my air conditioner stopped working, and I faced hurdles online due to a glitchy site that incorrectly stated the unit had been serviced. This ultimately led me to call them, as I couldn't complete the process online.
In terms of service, Cinch swiftly addressed my air conditioning issue. After calling, a technician reached out the next day, visited promptly, diagnosed the issue, and ordered the necessary part. Though we were without our air conditioner for some days, things were resolved relatively smoothly, and the repairs were completed efficiently.
Regarding the quality of service, I rate it highly. The technicians were responsive and effective in resolving issues. My only qualm lies with their website, which I find cumbersome. It uses technical terminologies I wasn't familiar with and required serial numbers that were hard to locate.
Additionally, I rate their affordability positively. The main concern remains their online request system, which is unnecessarily complex and, in my experience, was erroneous in understanding previously serviced parts.
Suzanne, Thank you for sharing your detailed feedback and for being a loyal customer for over five years. We’re glad to hear our technicians provided responsive and effective service to resolve your AC issue quickly. We also appreciate your honesty about the challenges with our online system — your input helps us identify areas to improve and make the process more user-friendly. Thanks again for your continued trust and valuable suggestions! Sincerely, Angela
Reviewed July 3, 2025
The experience with Cinch was seamless and the service they provided was great. The technician sent to my home was polite, professional, and very pleasant to deal with, which made the process even better. Everything was excellent and I would definitely recommend Cinch.
Rohan, Thank you so much for your kind words! We’re glad to hear the technician provided polite and professional service, making your experience seamless and positive. We truly appreciate your recommendation! Sincerely, Angela
Reviewed July 3, 2025
My most recent claim with Cinch was handled efficiently and swiftly, making the process incredibly easy for me. The technician who came to service my home was very knowledgeable and quickly diagnosed and resolved the issue on the same day. I would definitely give Cinch a solid thumbs-up and look forward to a continued positive relationship with them.
Nicole, Thank you for the fantastic review! We're thrilled to hear your recent claim was handled quickly and smoothly, and that our technician provided knowledgeable, same-day service. We appreciate your trust in us and look forward to supporting you with continued positive experiences! Sincerely, Angela
Reviewed July 3, 2025
Cinch Home Services was a recommendation from my AC mechanic, so word of mouth played a significant role in my decision. I've been with Cinch for around eight years, having switched after my previous provider folded. Throughout this period, I've consistently ensured that my home products were covered.
Submitting claims with Cinch has been an easy and straightforward process for me. The quality of contractors they've provided has been excellent, and overall, I've been quite satisfied. While discussing my experiences, I would rate them highly in various aspects, offering top ratings for customer service, coverage, and pricing. I find their online tools to be excellent as well.
Everything seemed to align perfectly during my interactions. Overall, my experience with Cinch Home Services has been excellent, and I'd recommend them to others.
Gerry, Thank you for sharing your positive experience and for being a loyal customer for eight years! We’re delighted to hear that our service, contractors, and online tools have consistently met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide you with reliable coverage and support. We hope to serve your home warranty needs for many more years to come! Sincerely, Angela
Reviewed July 3, 2025
I moved into a new home and Cinch would be a good way to protect myself and my appliances. I’ve been with them since 2017, and the experience has been quite positive. The claim process, whether done online or through a call, has been smooth. The contractors I’ve interacted with have been excellent.
Recently, I had an issue with my dishwasher. After contacting Cinch, a technician called back swiftly and arrived within two days. He diagnosed the issue, ordered the necessary parts, and set up another appointment to install the parts, which were delivered directly to my house. The service was timely and efficiently carried out.
While everything has been great, my only concern is the cost. I pay around $700–800 annually for this protection, plus an additional fee of $200 for a technician’s visit. Despite the cost, I find value in the service; it primarily depends on the age of your appliances. It's been financially beneficial for me because my appliances weren’t new when I moved in.
Cinch provided me peace of mind, knowing I’m covered. Their customer service, coverage, and online tools have been exceptional, each meriting a 5. However, I rate the cost a 4. Overall, Cinch has provided a comforting assurance that I appreciate.
Jackie, Thank you for your thoughtful and detailed review! We're glad to hear that our service has provided you with peace of mind and that your recent dishwasher repair went smoothly. We understand the cost is an important factor, and we appreciate your feedback on that. Your support and satisfaction mean a lot to us, and we’re here to continue offering the coverage and service you can rely on. Thank you for being a long-time customer! Sincerely, Angela
Reviewed July 3, 2025
We acquired Cinch a few years ago when we purchased our house and we’ve had generally positive experiences.
The process of submitting a claim is straightforward—just a call to report the issue, after which they connect us with a service professional from their network. This system works smoothly most of the time, although there can be occasional delays in finding someone available. Sometimes, we've had to find a contractor ourselves, which is a bit of a hassle, but it’s not a huge deal since everything nowadays requires some effort.
The quality of contractors has varied, but overall, we’ve been fortunate. For instance, when our hot water heater’s element needed replacement, the repair process wasn’t more than 30 minutes. I’d rate the overall service as ‘satisfied’ primarily because repairs get done as needed, even if it's a bit costly.
We don’t use online tools much, as we prefer calling, but the service itself remains worth the coverage we receive as homeowners.
Sherri, Thank you for sharing your honest feedback. We're glad to hear that overall, your claims process has been straightforward and that repairs have been completed when needed. We understand that occasional delays and varying contractor experiences can be frustrating, and we appreciate your patience. Your input truly helps us improve, and we hope to continue providing the reliable service you expect. If you ever need assistance or have questions, we're here to help! Sincerely, Angela
Reviewed July 3, 2025
My most recent experience with Cinch Home Services involved a plumbing issue in our basement, specifically with a septic system component. Thankfully, the process was smooth; they came out the day after I submitted the service request. Two days later, the issue was resolved by replacing the necessary pump. Since then, everything's been working perfectly.
I've had some mixed experiences with different technicians in the past, but on this occasion, the team from Waterworks was exceptional. Their professionalism really stood out, which has not always been the case with other contractors we've encountered. Overall, we've been really pleased with Cinch Home Services. So much so that we're planning to take out a policy on our new home once we move.
Christopher, Thank you for the wonderful review! We're so glad to hear this recent experience went smoothly and that the team from Waterworks delivered the level of professionalism you deserve. It means a lot to know you're planning to continue with Cinch in your new home — we look forward to being there for you every step of the way! Sincerely, Angela
Reviewed July 3, 2025
I had an issue with my AC unit. Initially, scheduling a repair seemed slow as they said it might take a few days, but after a follow-up call, I was referred to another company that quickly came over within hours. The technicians were quite efficient, managing to fix the AC swiftly in about an hour and a half after changing a couple of parts.
What truly impressed me was how rapidly they acted. The same-day service following my request was a standout benefit. The technicians sent were competent and resolved the issue effectively. Overall, I'm pleased with Cinch, rating it highly for its swift response and quality of repair.
Diana, Thank you for the fantastic review! We're thrilled to hear our team was able to quickly turn things around and get your AC back up and running. Quick, fast, and reliable service is exactly what we aim for, and we’re so glad we delivered that for you. We appreciate you sharing your experience! Sincerely, Angela
Reviewed July 3, 2025
I was satisfied with the recent claim process with Cinch. The technician arrived on time and efficiently handled the repairs I needed. While the work they did was relatively basic, there were no issues, and the quality was what I expected.
One aspect I appreciated was the clear communication. Even as a first-time user, the process was straightforward. They promptly addressed my questions and provided a clear timeline of the service. I had a good understanding of what was covered.
Alex, Thank you for your five-star review! We’re so glad to hear your first experience with us was smooth and that our team delivered timely, efficient service with clear communication. We appreciate your trust in us and look forward to being there for you again when you need us! Sincerely, Angela
Reviewed July 3, 2025
Over the years, my overall experience has been fairly seamless, though with a few challenges. For instance, when the AC needed repairs, the delay in service due to their busy schedule left us in a very hot home for about a week. The process of approval for a new compressor took some time, unfortunately. However, once a contractor came, our AC was fixed within two days, which was a relief.
On other occasions, like the issue with the oven, their service was quite timely and the contractor was respectful. That experience was smooth and pretty straightforward.
In terms of filing claims and using their online services, I’d probably give them a 4 out of 5. As for the cost, it would be preferable to have cashback incentives if no claims are made, or some kind of reduction in our annual $800 fee.
Ayodele, Thank you for sharing your detailed feedback! We’re glad to hear that despite a few delays—particularly with the AC repair—your overall experience has been positive and that our contractors delivered quality service. We also appreciate your suggestions regarding pricing and incentives, and we’ll be sure to pass them along to the appropriate teams. Thanks for being a valued customer! Sincerely, Angela
Reviewed July 3, 2025
I've had Cinch for about five years, and my experience has been quite straightforward. Initially, I would contact an agent to set up everything, but now, submitting a claim is a breeze thanks to their automated system.
In terms of service quality, any initial issues with contractors were promptly addressed. For instance, we had a situation where the initial contractor couldn't handle the job with our HVAC system. Cinch quickly sent another one who resolved it efficiently, which speaks to the competency and honesty of their contractors.
Overall, I would rate Cinch a solid four stars. My hesitation to give a full five comes primarily from the cost aspect—it's a bit steep in my opinion. Despite that, I've had consistent success with their coverage, and it seems like a safer bet compared to other warranty companies I've heard of. I appreciate their reliable customer service, even if the pricing could be more competitive.
I would describe Cinch as reliable based on my experiences. Everything I've submitted for repair through them has been taken care of efficiently, leaving me quite satisfied in general.
Mark, Thank you for your thoughtful review and for being with us for five years! We're glad to hear our claims process and contractor follow-through have made things easier for you. We appreciate your honest feedback on pricing and will continue working to provide value that matches your expectations. Thanks for choosing us as your home warranty provider! Sincerely, Angela
Reviewed July 3, 2025
After some consideration, I settled on Cinch Home Services for my home warranty when we bought our house. Initially, our realtor provided the warranty for the first year, and we continued with the service for five years now due to their impressive response time and reliability. Whenever I've submitted claims, the team has been attentive and prompt in addressing our issues, making the process smooth and efficient.
The quality of contractors from Cinch has been generally good, although we faced an issue with one who was unprofessional towards my wife. After requesting that particular contractor not be sent again, the company complied, showing that they listen to customer feedback. In some cases, they've reached out directly to contractors and kept me updated via satisfactory communication.
One area where I experienced a problem was with my stove. Despite having warranty coverage, a clause in the contract left two of my main burners unimproved. It was disappointing, especially considering a previous encounter with an unprofessional contractor.
Overall, I would highly recommend Cinch to friends and family for their quality service and reliability. Their customer service and online tools have been exemplary, rated at 5 in my book, and I've been consistently satisfied with their response times and updates. The price is fair, deserving a solid 4 out of 5. Cinch has been a reliable partner in maintaining my home, and I am grateful for their support.
Reviewed July 3, 2025
Dealing with Cinch has been quite straightforward in the 2 years that I've had them. Whenever I needed to file a claim, it was easy to handle everything online without making any phone calls, and the process always works smoothly.
Most notably, just last week, I had to get my tub repaired, and they took care of it promptly. The service was satisfactory and quick. I have no complaints about the pricing either since I think it's reasonable for the service they provide.
I've recommended Cinch Home Services to friends, as I'm entirely satisfied with my experience.
Brittany, Thank you for the wonderful review! We’re glad to hear the online claim process has been easy and that your recent tub repair was handled quickly and to your satisfaction. We truly appreciate your recommendation and your continued trust in us! Sincerely, Angela
Reviewed July 3, 2025
I called Cinch to address an issue, and I'm genuinely pleased with the experience. The technician who arrived displayed an excellent level of professionalism. He explained everything clearly and made sure we understood the problem. Thankfully, the issue was resolved on the first visit, and I haven't had any problems since.
What also stood out to me was their efficiency; the claim was submitted, and they quickly dispatched someone to address the situation. The service was smooth and hassle-free. They did a fantastic job from start to finish.
Overall, my experience has been excellent, and I would confidently rate them five stars for their service quality.
Nadine, Thank you for the fantastic review! We're so glad to hear the technician was professional, the issue was resolved on the first visit, and the process was smooth from start to finish. We truly appreciate your kind words and your trust in us! Sincerely, Angela
Reviewed July 3, 2025
I had to have the AC looked at twice and it was for the same thing, so I really appreciated not having to pay the co-pay twice. That was nice. But I feel the first technician didn't dive deep enough into what could be the problem because they had to come back out for the same thing a couple weeks later. The first time I scheduled the appointment, Cinch had set it up with Sears and it was a three-week wait. Sears said they couldn't come and when I called Cinch, they fixed it. They got the appointment scheduled with the Fresh Air Enterprises people and it was within a couple of days. I was wondering why didn't we just do that in the first place. I went all that time without AC in the summer, while waiting for the Sears technician, when we could have just gone with Fresh Air to begin with.
Delilah, Thank you so much for your review! We're glad we could resolve the issue and waive the second co-pay, and we appreciate your patience throughout the process. Your feedback about the initial delay and technician experience is valuable, and we’ll use it to help improve our service coordination moving forward. Sincerely, Angela
Reviewed July 3, 2025
I chose Cinch Home Services for my home warranty thanks to a recommendation from a friend who had a positive experience with it on their rental property. I've now been with Cinch for about seven years, and overall, my experience has been largely positive. I appreciate their quick and responsive service when using local vendors. Though I sometimes face difficulty contacting a live representative, persistence works, and once I'm connected, the process is smooth.
I did face a prolonged issue with my washer when using Sears technicians, who replaced almost every washer part over two months before resolving the problem. Since then, I've preferred local vendors and found this approach more efficient.
Despite some hiccups, like unresolved issues with a water softener, I've remained a satisfied customer for both of my homes. I appreciate this service's coverage and cost-savings advantages. I've shared my experiences with friends and family, explaining it's worth the limited choice of vendors for the protection it provides against sudden, expensive repairs. Overall, Cinch has offered me reassurance and peace of mind regarding home maintenance.
Todd, Thank you for being a loyal customer for the past seven years and for sharing such thoughtful feedback! We’re glad to hear that we have provided peace of mind and cost-saving benefits for your homes. We appreciate your patience during past service delays and are happy that using local vendors has improved your experience. Your recommendation means a lot, and we're here whenever you need us! Sincerely, Angela
Reviewed July 3, 2025
It was pretty easy to schedule a service appointment with Cinch Home and the service wait time was about two weeks. But we were able to get in touch with one of their staff and they were able to reschedule our appointment to an earlier day. So the service provider was able to come to our place to fix the unit within two or three days, which was a quick turnaround. And there was a constant update on the service provider app itself that was letting us know how far the service provider is and at what time they will be. So that was straightforward as well.
Sandesh, Thanks for sharing your experience! We're glad the rescheduling worked out and that you found the process smooth and well-communicated through the app. We appreciate your feedback and are always here when you need us! Sincerely, Angela
Reviewed July 3, 2025
I had an issue with my air conditioning unit malfunctioning. I filed a claim with Cinch Home and the process was pretty straightforward, though it took about two weeks to resolve. I've had them for two months now and this is the first time I utilized their services. Overall, the experience was smooth, and I have no hesitations in recommending their services.
Brieanna, Thanks so much for the great review! We're happy to hear your first service experience with Cinch went smoothly and appreciate your patience during the repair process. We're here when you need us and glad to have you on board! Sincerely, Angela
Reviewed July 3, 2025
I needed to get some work done on my hot water heater, which had a leaking valve. I reached out to Cinch. I've been with them for a while now. The technician came out promptly, like the next day, and I was satisfied with how quickly they responded. After checking things initially, he returned a couple of days later with the necessary parts to fix the issue. The tech did a good job overall.
I've also got another plan through Sears, though it's managed by Cinch, which takes care of my furnace, air conditioning, and more. I'm pleased with how everything went down with this latest claim and how Cinch handles their services, especially appreciating the fast response and the quality of work from the technicians.
Elliot, Thank you for the fantastic review! We're so glad to hear your water heater repair was handled promptly and professionally, and that you're happy with how Cinch is managing both your plans. We appreciate your continued trust and are here whenever you need us! Sincerely, Angela
Reviewed July 3, 2025
I've been pleased with Cinch. Recently, I had an issue with my dryer; the drum wasn't spinning, and they came out and efficiently fixed the problem. The technicians were excellent, doing a great job all around.
I've had Cinch for quite a long time, incorporating them into my home services needs even before they changed from Total Protect. The customer service overall has been commendable, though at times, getting through to a live person can be challenging. It's tough when I try verifying a necessary claim before paying a copay; there have been occasions where I've paid but didn't need them to come out after all.
Despite these small setbacks, my experience with Cinch has been positive. I would recommend them for home warranty services.
Todd, Thank you for the wonderful review and for being a long-time customer! We’re so glad to hear your dryer was fixed efficiently and that our technicians delivered excellent service. We also appreciate your feedback on the call experience—it's helpful as we continue to improve. Your recommendation means a lot to us! Sincerely, Angela
Reviewed July 3, 2025
My recent experience with Cinch was quite positive. When the technician arrived, he was very polite and professional. Although he could only complete half of the job because he needed to locate a part for the garage floor, the work he did was well done.
Overall, my experience was satisfying, and I would definitely recommend their service.
Mary, Thank you so much for your 5-star review! We're glad to hear the technician was professional and that the initial work met your expectations. We appreciate your recommendation! Sincerely, Angela
Reviewed July 3, 2025
Initially, the ease of reaching a Cinch representative impressed me. However, I faced an issue recently. When I filed a claim for my washer and dryer, I was charged $150 twice, which felt unwarranted.
I've had Cinch's coverage for more than three decades. I've noticed that while the service lets me easily address issues with home appliances, the premiums have increased significantly. My initial payment was around $75, and now it has doubled, which is quite concerning given the infrequent use.
Despite some of these concerns, I still believe in the value Cinch offers. Keeping this coverage can be a financial lifesaver, especially if major appliances break since costs, like a new washing machine, can far exceed the deductible.
I'd recommend Cinch, simply because of the potential savings and the peace of mind it brings.
Zina, Thank you for your thoughtful review and for being a valued, long time customer. We appreciate your feedback about billing and pricing—it's helpful as we continue working to improve our service and value. We're glad to hear you still find peace of mind in your coverage. We look forward to being there for you again when you need us! Sincerely, Angela
Reviewed July 2, 2025
I am writing this review to express my extreme dissatisfaction with Cinch's service and the lack of support I've received regarding my air conditioning unit. It has now been over a month since the company initially sent a technician to my home to assess the AC, and yet, my family has been without cool air for the entire summer. I have been away on military orders, and my family—my elderly mother and children—have been enduring unbearable heat inside the home.
Despite multiple attempts to resolve this issue, I continue to face delays, miscommunication, and ineffective solutions. My son has complained about his mattress feeling hot, everyone is forced to shower with lukewarm water, and my other son has developed heat rashes from the extreme indoor temperatures. In addition to this, my elderly mother has also been stuck in the heat, making the situation even more concerning. This is just the tip of the iceberg.
To make matters worse, Ms. **, who was supposed to assist with resolving this matter, told me that another company would be sent to avoid covering the cost of the necessary replacement. The two contractors who assessed the situation both agreed that the AC unit is old and has a leak that cannot be located or repaired. Despite this, the warranty team insists that they only want to "fix" the unit rather than replace it, leaving my family to suffer in over 100° heat both outside and inside the home.
In addition, the offer of $350 for a portable AC unit—while somewhat appreciated—barely cools the living room, requiring additional fans and still leaving the space uncomfortably warm. This so-called "solution" is inadequate, especially considering the severity of the issue.
What’s even more frustrating is that despite my repeated outreach, there has been no further communication from Cinch to resolve this matter, leaving my family to endure the heat in the meantime. This situation is completely unacceptable. I pray no one else has to deal with the lack of empathy and support that I’ve experienced with this company.
At this point, I just want a proper resolution—either a replacement unit or a more effective repair. I strongly advise anyone considering Cinch for home warranty services to be cautious and prepared for a long, drawn-out process with little to no real support.
Reviewed June 30, 2025
Absolutely horrible customer service. I've been lied to, ignored, and dismissed. Had to put my own money to get my a/c replaced after waiting over a month because these clowns didn't want to actually do their job. Then had to file a complaint with the Better Business Bureau just to get someone to actually speak to me, and even then they nickle and dimed the reimbursement so they only ended up paying about 60% of what I had to pay out of pocket. They are definitely not in the business of helping people.
Kevin, We appreciate the opportunity to address your concerns and regret the frustration you experienced. We understand the importance of having a working air conditioning system, especially during the warmer months, and we truly regret the delays and challenges you encountered during the process.
We recognize that communication fell short of expectations, and we sincerely apologize if you felt ignored or dismissed. While we strive to provide full coverage for eligible repairs or replacements, reimbursements are issued based on the scope of coverage outlined in the agreement. We understand you are dissatisfied with the approved compensation amount, however, we can assure you that our claim was reviewed carefully and in accordance with the terms and conditions of your service agreement.
Please know your feedback has been shared with our team, and we remain committed to improving the service experience for all our customers. Sincerely, Dena
Reviewed June 27, 2025
I'm so disappointed with these people. We supposedly have a Sears Home Warranty, but the plan administrator is Cinch Home Services. As of today, we've been waiting to get our cook top repaired for over a month. Initially, when I called, they sent someone out who diagnosed the problem and ordered a part. After the part arrived, they were scheduled to make the repair, but they found they'd neglected to order all the required parts. The additional parts arrived shortly thereafter. Since that visit, two weeks ago, they've scheduled three appointments and have not shown up for any of them. I've not gotten any emails, texts, or calls to advise. We waited each time to no avail. Calling customer service is a joke. They go through their script apology and all end up saying the same thing, "We apologize, but need to reschedule." The last person told us they couldn't come out because they hadn't selected a technician. OMG, why want this done before you scheduled my appointment?!?!? Cancellation pending!
Reviewed June 25, 2025
We have had Cinch for several years. Right now we are waiting for our washing machine to be repaired. It’s been about 45 days now. Finally someone showed up and ordered parts. Parts arrived but repairman has not been back. They keep canceling. Extremely frustrated!
Reviewed June 24, 2025
Updated on 07/07/2025: I wrote a review about cinch saying how bad they were and that I've been trying to get my refrigerator repaired this has been going on for well over a month then Angela ** responded to me from cinch we spoke on the phone she actually gave me some hope well it seems like that was wishful thinking. Angela who is the executive for Cinch can't even get the subcontractor Atria to respond. Well I now have no water no ice several dents and scratches from the repair man trying to repair it and I'm still waiting for a part to be approved that was ordered weeks ago installed in my refrigerator but was faulty so it looks like I'm back to square one again except that now my refrigerator is damaged, by the way the broken part is the control panel the main controls for the entire refrigerator
Original Review: Had many problems because cinch uses subcontractors. Leading to miscommunication , Delay in paperwork. Difficult to convey issues. Very accommodating but no resolve. Costing time and money. And no returned phone calls.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve faced—especially with miscommunication, paperwork delays, and the frustration of not receiving callbacks. That’s not the level of service we aim to provide, and we understand how disappointing and inconvenient this must have be for you.
While we're glad you found our team accommodating, we clearly missed the mark on follow-through and resolution. We've located your account, and our team will follow up personally to provide assistance and answer any questions you may have.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
Our garage door opener didn't work. We had the repair person out and they said it wasn't the opener, so we had to pay for all the springs. That was understandable. But a few months later, it still wasn't working. Thinking that the opener was fine, I called the repair people back and said it’s still not working. They came out and said the issue was the opener.
So I called Cinch but they said because I didn’t call ahead of time , they were not gonna cover it. That part was disappointing. I got a foreign person and English wasn't her first language. I tried to explain to her how I had called earlier and I did everything right, but they said it wasn't covered because it wasn't the opener, and then it still wasn't working. I explained to her how I called the service back again, thinking the opener was fine, but then they said they needed to replace the opener.
She was like, “No. Because you didn't follow through with the steps.” I replaced the opener and it works fine now. I wish that the first repairman would have done that. Then we had to get our stove repaired and that was fine. I did everything right that time.
Theresa, Thank you for taking the time to leave such a detailed and honest review. We appreciate you highlighting both the positive and not-so-positive aspects of your experience with us. We’re glad to hear your stove repair was handled smoothly and that our online claim system worked well for you — that’s exactly the kind of simplicity and service we aim to deliver.
We’re sorry, though, to hear about the garage door situation. We understand how disappointing it can be when something isn’t covered, especially after already starting the repair process. It’s clear that better clarity early on could’ve made a real difference, and we appreciate you pointing that out.
We also take your feedback about communication seriously. We want every interaction with our team to be clear and helpful, and your input will help us continue working toward that goal.
Thanks again for your thoughtful review. We hope future experiences show you the improvements we’re making.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
It's been a really long time that we've had Cinch and we’re satisfied. A friend of ours had them and they recommended the service. When contacting a rep, I wait a couple of minutes then I'm transferred over. When submitting a claim, I call and speak to somebody then they put the claim in. I tell them my water heater is not working and they send me a plumber. They let me know that someone will contact me within 24 hours, and then I'll get a text message from the company.
For the water heater, I'm not too keen on the company that they used. He was in a rush and didn't wanna fix the problem. He was ready to go within 10 minutes. He just looked at the water heater and said, “It is what it is. Let me contact Cinch to see if they're gonna pay to get it cleaned." I'm waiting to see what's happening. We asked him questions too, but he only said "We don't do this or that." I don't understand because I've never had problems with Cinch.
I had another problem with the exhaust for the hood in my kitchen. The company for it never followed back with Cinch. A month has passed and I kept calling Cinch. I complained and let them know I'm going on three weeks but getting the same information. I said, “Can you send someone else?" They did eight weeks later and it was done within three weeks. The problem got solved, granted I had to wait eight weeks because the other company took too long and delayed everything.
With Cinch’s price, I’m not happy because I gotta pay that money, but there's nothing I can do about that. I would love for it to go back to $100 or $75, but that's something that's impossible with everything happening. Overall, Cinch is a good company. Everybody's experience is different, so go ahead and try them.
Thank you for taking the time to share your experience—and for your 5-star rating! We're so glad to hear that submitting claims has been easy for you and that you've had mostly smooth interactions with our team and service process.
We do want to acknowledge the hiccups you mentioned with contractor follow-through and communication. That’s not the level of service we aim to deliver, and we appreciate your patience as we worked to make things right. Feedback like yours is incredibly helpful as we continue improving our contractor network and overall customer experience.
We're especially grateful for your honest recommendation and understanding that every experience can be different. Your support means a lot, and we look forward to continuing to serve you.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
I bought a house, and Cinch came with it. I’ve never heard of them before, but my old company switched over to them. And they have maybe a year or five years free.
Our experience with them has been wonderful because we get a response in maybe a day or less, which is good. The contractors were wonderful, too. I didn’t have to wait a long time. It probably took them a week to figure out what was wrong with my washer, and then he had to order a part. So, the part came into the house. But mainly, it’s my timing. I need to be off when he comes over.
What I love about Cinch is the response and being able to get contractors out ASAP, which is a good thing. And I don’t have to worry about waiting to get something done. They’re also accurate in their responses, and they do it in a timely manner. So, it doesn’t take weeks for them to get back. I think it was less than a day that they called us back or gave me a text message or something. So, I hope they continue doing what they’re doing.
And the price is a different story. I don’t know how much we pay monthly, but then we have to pay a deductible. It’s not reasonable, but it’s acceptable. And it depends on what breaks down.
Vanessa, Thank you so much for your thoughtful and generous review! We're truly honored to have earned your trust, and we're especially happy to hear that your experience with Cinch has been smooth, reliable, and efficient.
It's great to know that your daughter finds the claims process easy to manage, and that our contractors and customer service have continued to meet your expectations. We understand how important timely, dependable support is—especially when dealing with household repairs—and we're proud to be a resource you can count on.
We also appreciate your feedback on cost. While we aim to provide strong value through comprehensive coverage and quality service, we're always listening for ways to improve the overall experience.
Thanks again for your kind words and for recommending us to others. It means a lot!
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
Customer service has been okay. But I don’t like going through all the prompts trying to get what I need. I’m in my 70s so I don’t think any of us like that too much. I prefer speaking to a person. Also, I paid once and I never got the service. When I called back to let them know and ask them about my $150, there was no record. I get $50 on a fixed income and it’s not easy. Overall, I’ve been partially satisfied with Cinch. I’ve had them for years and I have not changed. I have had offers of other companies and I haven’t looked into them.
Melvin, Thank you so much for your thoughtful review and for being a long-time Cinch customer. We're truly grateful for your continued trust and loyalty over the years.
We're glad to hear you've had satisfying experiences overall, especially with our technicians, and we appreciate you highlighting areas where we can do better. We understand that navigating automated prompts can be frustrating, especially when speaking directly with someone would be easier and more efficient. Your feedback is important, and we’ll continue working to improve accessibility for all of our customers.
We're also sorry to hear about the issue you experienced regarding your service payment. That’s certainly not the type of confusion we want any of our customers to go through, and we appreciate you bringing it to our attention. We’re always looking to make our processes clearer and more reliable.
Thank you again for sticking with us, even through a few bumps along the way. We’re committed to providing you with the dependable service you deserve.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
I'm a little upset because the young man who worked on my hot water tank said I had an electric shortage and he got electrocuted. I paid a $150 deductible for Cinch to have an electric company come out and tell me that they don't see anything wrong. Other than that, everything else has been fine.
Edna, Thank you for sharing your recent experience. While we're glad to know you've generally had smooth and reliable service with us over time, we’re sorry to hear that your recent hot water tank issue didn't meet your expectations. We understand how frustrating it must have been to pay a deductible and then receive conflicting information about the electrical issue. That’s certainly not the experience we want for our customers, and we truly appreciate you bringing it to our attention.
Your feedback is invaluable as we work to strengthen our technician network and improve the accuracy of service calls. We're grateful for your patience and for sticking with us through both the good and the challenging moments.
Thank you for your honest feedback. We look forward to making your next experience a better one!
Sincerely,Angela
Reviewed June 18, 2025
We used Cinch one time and I didn't like the fact that I had to do it all online. I couldn't just call somebody to set up the claim. I had to wait a week to get somebody to come out to my house. There was nobody for me to really talk to. When I set the appointment and I called, I got ahold of somebody. That day was like 100 degrees. The rep said, "Let me see if there's something I could do to get somebody out there." She came back on the phone and said, "I checked the weather there. It is quite warm." I was like, "Did you just really think I was lying to you?" I was not happy with that.
She was like, "I'll see what I could do to follow up. We could go and get somebody." I wish somebody could have just followed up with me and be like, "We're really working hard," and reached out. But nobody reached out to me again until the day of the service. We had the air conditioning go out on a Thursday and a technician finally came out on a Wednesday. This was not a small company that I was working with. It shouldn't have taken a week for me to be able to get some sort of customer service for an air conditioning in May.
When the technician came out, he did a wonderful job. I spent a $200 deductible for him to come out and he said, "It's just your Freon." I asked if he could check my entire system. He checked everything he needed to check and he found a couple of other things that were worth their concern.
I'm gonna shop around because Cinch’s deductible is high. You pay $200 to get your ceiling fan looked at. You have $200 for your HVAC. You can't just do $200 and be able to do two or three services with that deductible. That would be more fair. I worked for companies that worked with home warranty companies previously. I spoke with the technician about different companies that are out there. With the one week wait time when it was 100 or some odd degrees, somebody could've done something.
I would tell friends to shop around to see what else is out there and to make sure they are getting the best bang for their buck. I appreciate the fact that my warranty covered my HVAC system because that would be quite expensive coming out of our pocket. But they did not do anything to go above and beyond or try to help me with the situation.
Jodie, Thank you for taking the time to share your experience. While we’re glad to hear your HVAC repair was ultimately completed and that the technician provided excellent service, we’re truly sorry to learn that the claims process and communication left you feeling frustrated.
We understand how stressful it can be to go without air conditioning, and we regret the delay and lack of timely follow-up. Your feedback about the online-only claim process and deductible cost is appreciated, and we’ve shared it with our leadership team as we continually work to improve convenience, responsiveness, and overall value for our customers.
It’s never our intention to make urgent situations feel minimized, and we sincerely apologize if that was your impression during your interaction with our team. We value your business and hope to earn back your trust by providing a smoother experience should you choose to use your coverage again.
Thank you again for your honesty—we're always listening and learning.
Sincerely, Angela
Reviewed June 18, 2025
I had American Home Shield for 20 years and they went completely downhill so I dropped them. I've owned eight homes throughout my military career. I always had American Home Shield and I had never heard of Cinch. They might wanna find some more marketing ways because the only way I heard about Cinch was when I happened to have Mark Spain Realty come in. When you list with them, the home warranty is presented as a requirement. It was more of a pushed sale.
I had something break within a week of listing the house. It was an AC unit and something went bad. Service people came out and the AC was fixed within 24 hours. I was pretty impressed. Cinch paid half of it and I paid the other half. That's how it's working. Cinch has a deductible that is much higher than American Home Shield. I can look past that as their service guys got out here in 24 hours and they fixed exactly what needed to be fixed. They didn't charge me for extra Freon. Realistically, with the break that I had down with that AC unit, it was worth 200 bucks. In that particular instance, it was great.
But if there is something wrong with a $500 dishwasher, it would be a little bit hard for me to justify having service people come out and especially with how cheap appliances have gotten. I just got a new dryer and it's a piece of crap compared to the 20-year old appliances that I have in the house that are made by KitchenAid. That doesn't mean I wouldn't say Cinch is a great company to a friend or a family member. But it makes me think a little bit more before calling. That's also a tactic that they're probably using to keep people from calling for BS items.
Jason, Thank you for sharing your detailed feedback! We’re glad to hear that your experience with Cinch has been a positive shift, especially with the quick resolution of your A/C issue. We appreciate your honest insight about the deductible and will keep that in mind as we continue to refine our offerings. We're here to provide reliable service when it matters most—thanks again for choosing us! Sincerely, Angela
Reviewed June 18, 2025
I had a good experience with the service that was provided by Cinch. The online claim submission was pretty straightforward. We were then given the time and who was gonna be coming. The tech we had was very experienced and courteous. He was very good and he solved the problem.
Dannielle, Thank you so much for the wonderful review! We're thrilled to hear your experience with Cinch has been smooth and efficient, especially during such an important time like purchasing a new home. We're grateful for your trust and look forward to continuing to support your home needs! Sincerely, Angela
Reviewed June 18, 2025
My daughter was using HMS and she referred me to it. I had it for a number of years and it got bought by Cinch. When submitting a claim, it's too much going through the virtual messaging to get to a live agent. What bothers me is sometimes I can't understand the person on the other end. It’s just the language. It’s like it's foreign. That aside, it doesn't take long once the claim is submitted. The process is within a day. If a claim is approved, Cinch makes sure that I know that there's a deductible that I have to pay upfront.
Overall, my experience with Cinch has been pretty good. I had problems with my furnace, plumbing, AC, and oven at one point. The companies Cinch referred me to were pretty good. What I had done in the past was to go online and look up reviews of the companies that were assigned to me. Sometimes they were not very favorable. I call Cinch back and ask for a different referral.
I like the fact that I was able to get things repaired with Cinch. But one of the things that I wasn't familiar with was with the furnace, I ended up with a much higher deductible that I had to pay off. They let me know why that happened. Regardless, I had to have the furnace repaired as it was in the middle of winter. That was fine. That could be on me for not knowing my plan better. On the whole, it has been a blessing to have the Cinch coverage. There savings too.
Mark, Thank you for your thoughtful review and for being a valued customer for the past eight years. We’re glad to hear our service has been beneficial overall and appreciate your feedback about the claims process and communication—we're always working to improve. We're here whenever you need us! Sincerely, Angela
Reviewed June 18, 2025
I've used them literally for a little bit of everything. Mainly the garbage disposal, dishwasher, ice maker, and air conditioning unit, and maybe the dryer. Overall, everything works out well. I don't have any major issues.
My only concern is for the AC unit. They only have someone from the Shelby County area. That's the closest person that they have. So, of course, one person has to go through many different counties. Your wait is probably gonna be a little longer than using someone a little bit closer, because it's one person or one company coming out to many different counties. That's the only concern I have, which is the wait time when it's my AC. I had to wait a few days before they could come out. And then when they finally came out, they had to order a part, which I understand. The ordering of the part has no negative impact on the person or the company that's doing it. You just have to wait for the part. That's not the complaint. It's just sometimes the wait. When they come out, they fix it. If it messes up, then I think it's either 60 or 90 days. They come back out with no charge because it's the same thing that they fixed that messed up again. Because my unit is an older unit, they would prefer to fix it rather than get a new one. I guess it's more cost-effective. The only concern is the wait time for getting someone out.
Lassaundra, Thank you for being a loyal Cinch customer for over a decade—we truly appreciate your continued trust. We're glad to hear that your overall experience has been positive and that you've found our service reliable and user-friendly. We also value your feedback about service wait times and will continue working to improve technician availability in your area. It's great to know our customer support and repair follow-ups have met your expectations. - Brooklyn
Reviewed June 18, 2025
The home warranty was part of the deal when I bought the house, and they got bought out by another company. So then it just switched over to Cinch. That’s almost 10 years ago.
The only problem I had was when the refrigerator's ice box went bad. And they end up having to get Sears, Roebuck to come out to do it. But then when it went bad again, same thing. They end up sending another company, some mom-and-pop company over the mountain from us instead of just sending Sears, Roebuck again. They came and fixed it. Other than that, I haven't any problems with it.
For the amount of money that I've paid over the years and what we've gotten out of it, it's worth the cost versus paying outright every time. Like one time, they replaced the entire microwave. Cinch is a good service.
David, Thank you so much for your thoughtful review of Cinch Home Services! We're truly delighted to learn about your positive experiences with the efficiency and straightforward nature of our claims process. It's wonderful to hear that solutions like your microwave replacement have provided significant value and savings for you. We also sincerely appreciate your feedback regarding communication improvements and will work on enhancing coverable options. Your recommendation is deeply valued, and please know that we're continuously striving to better serve our customers. - Brooklyn
Reviewed June 18, 2025
It’s become very frustrating submitting a claim ‘cause I can’t get anybody on the phone. I have to do everything online and if there’s a mistake, it’s a pain. I would prefer to be able to call and get someone and talk to them. But you have to go through all the prompts on the phone and it takes forever to get someone. Sometimes, you’re on hold. You have to be very committed to the process of getting someone but once you get them, they’re very helpful.
The most recent claim I had is for my garbage disposal. They had me down for a washing machine or a dishwasher and it was actually my garbage disposal. Then the guy who they initially assigned couldn’t come so they had to send someone else. It took me a while to get someone on the phone. But the guy came out and he fixed it right away. He had replacement garbage disposal right there.
The coverage has been good so far. But every year, the price goes up for the monthly payment. They also raised their deductible and it has doubled since I’ve done it. It used to be $75 and now it’s $150.
But overall, I’m glad I have Cinch. I’ve had my washing machine replaced. I also had a new oven. They couldn’t fix it so they gave me a credit to purchase a new one, which I added to because it was a built-in oven. The house was built in the 60s and they didn’t make ovens that size. All the ovens were too big. I had to go with a company that would retrofit it into my space. But it was cheaper than me having to come out of pocket altogether.
Lisa, Thank you for choosing Cinch Home Services and for your candid feedback on your experience with our service. We truly apologize for any frustrations you've encountered, particularly regarding the claims process and increase in premiums and deductibles. It's crucial for us to improve on these aspects as addressing your concerns and facilitating efficiencies in our system remains a top priority. We're glad that essential repairs like your garbage disposal have been resolved efficiently within our service. We value loyal customers like you and are grateful for your understanding and patience. Thank you for your insights, and please don't hesitate to reach out to recovery efforts more focused towards cost adherence while prioritizing value. Your experiences are precisely what helps us grow and adapt significantly for better service continuity. - Brooklyn
Reviewed June 18, 2025
I got Cinch as a hedge against excessive costs in the event of a major item breakdown. Claims submissions with them have been easy and are done online. They are responsive and helpful. I don't have a problem with the premiums and deductibles, but it would be very nice to have all-inclusive claims recovery. It seems that they have a number of exclusions in terms of items within the overall repair, which seem to me like a cost-saving measure.
For example, if it's for an HVAC, they wouldn't have arbitrary limits on dollars per pound of refrigerant, food disposal costs, or other things that can add up to a lot of money. If it's an issue, it's broken down: this is the cost, this is the deductible. No matter what it is, it's covered. There was an electrical issue with wiring that was already at the property when I bought it, which the inspector never picked up. It was excluded, but I'd like stuff like that covered since it’s not my fault. That's the only thing I would say I’m not a big fan of, and I would like to see some coverage improvements.
Generally, Cinch is a good company to consider seriously. Other companies have excluded or refused to pay based on a technicality on a big issue, but I haven't had those problems with Cinch. Overall, I'm glad that I got it. I don't regret having it, and I'll continue on.
Scott, Thank you for your thoughtful review and for choosing Cinch Home Services for your investment properties. We're glad to hear our coverage and online claims process have provided convenience and peace of mind. We also appreciate your honest feedback regarding coverage limitations, especially around HVAC and pre-existing conditions. We understand how these situations can be frustrating, and your insights are helpful as we continue working to improve our offerings. It’s great to know that our claims process has been fair and dependable for you—something we take pride in. Thank you again for your trust in Cinch, and we look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed June 18, 2025
Our Realtor suggested Cinch because he used it too. We had it since we bought the house in November. And so far, it's worked well. I file claims online and it's a little clunky. I got through it. But it could have be easier. We had someone replace our microwave and they were good. And then we had someone look at our air conditioner and they were also good. I like that Cinch covers most things in the house that may need repair. It’s worthwhile, especially if you have an older house.
Benjamin, Thank you for sharing your experience with Cinch Home Services. We're glad to hear our coverage has brought you peace of mind and that your overall experience has been positive. We appreciate your feedback on the online claims process and are working to make it more user-friendly. It’s great to know our technicians handled your microwave replacement and A/C maintenance professionally and efficiently. Your recommendation means a lot to us. - Brooklyn
Reviewed June 18, 2025
The Cinch home warranty came with my house when I bought it 22 years ago. Customer service is very good. When I had to have the upstairs heat pump replaced five years ago, it took them almost three months. At that time, the kids were still with me and it was hot. They did not want to touch it. I tried to expose them to Channel 4 for that one experience. And then they had somebody out there the next day. I asked the AC guy how much would it have cost if I did not have warranty, and he said at least $3,500.
Other times, I have had at least a dozen other calls on things, and they have been fine. The techs that they have sent have been great and on point. I had a call recently on the unit, and the tech found the problem and took care of it. I have recommended Cinch to somebody.
Stephen, Thank you for taking the time to share your long-standing experience with Cinch Home Services. We appreciate your loyalty for over two decades and are delighted to know that our services and technicians have been meeting your expectations consistently. We're sorry to hear about the HVAC issue from five years ago and understand the frustration involved; we continue to work on improvements to prevent prolonged resolutions like this in the future. It means a lot to have your continued confidence despite that isolated incident, and we value your feedback immensely as we strive for excellence. Thank you again for your insights, and we look forward to continuing to support your home through Cinch Home Services. - Brooklyn
Reviewed June 18, 2025
I've been with Cinch for quite some time. I was doing a comparison at the time and they came out on top. Their online service is okay, but they could come down on the deductible fee. And if one has two issues going on, maybe they for charge for only one.
I had to have someone come out and look at my fireplace. It's electric and it wasn't coming on. I think they had to replace the igniter. I have not had any more problems since they came out. I was also thankful that they come out and do the checkup on my AC. I had to pay for it, but they offered it.
Wilma - Thank you for choosing Cinch Home Services and for providing your feedback about your experiences with us. We're delighted to hear that our online service has been convenient for you and that you've had a smooth repair process with your ignitor. We appreciate your kind words regarding our customer service and are thrilled to see it rated so highly.
We understand your concern over the deductible fees and the costs associated with addressing multiple items at the same time. Your feedback is very valuable to us, and we'll continue working on improving those aspects to better serve our customers. Thank you again for being a Cinch Home Services member and for sharing your thoughts with us. We look forward to continuing to assist you. - Amanda
Reviewed June 18, 2025
I had a claim for my washer and dryer at my rental property in Sharon, Wisconsin. There were problems with it. And the company that came was good. He looked at everything, worked on it right away, and cleaned up after himself. He was wonderful. Some people don’t do that, but he did. He told us exactly what was going on, he fixed it, and we were very happy with him.
The only thing is that Cinch should get us local vendors. In the past, they tried to give me someone from Chicago, which is like 80 miles away. And we waited two days, and they finally called and asked where we are located. I told them, and they said that they don’t go that far. The local vendors are very good. And that’s the only thing I’d like to see is that we use local vendors.
Robert - Thank you so much for sharing your delightful experience with Cinch Home Services. It's truly great to hear that the claim process was seamless and that the technician provided exceptional service while on-site. We highly value your suggestion about leveraging local vendors, as minimizing delays is important for providing timely service. We apologize for the initial oversight and are continuously working to enhance our processes. Your feedback is sincerely appreciated and integral in helping us improve. We look forward to delivering equally positive experiences on future service calls. Thank you for choosing Cinch, and we are thrilled to continue being at your service. - Amanda
Reviewed June 18, 2025
We’ve had Cinch for about five years. We had another policy that combined with it, and we just continued with the coverage. We’ve had several claims with them, and they have good responses, and they did quality work.
When submitting a claim, we just call a number, and it’s just the automated answering service. And then we give them what the problem is, our address, and they notify the person who does the repair work. The vendor will then call us, and we make an appointment.
The recent claim we experienced was that the garbage disposal went bad. So, the tech came out to see what was wrong. And then they ordered a new garbage disposal. When it arrived, they came and installed it, and it’s functioning just like a new one.
Thank you for sharing your wonderful experience over the past five years with Cinch Home Services. We're thrilled to hear that each claim process and contractor interaction has been smooth and effective, leading to satisfactions like your new functioning garbage disposal. It's a pleasure to know that including service, coverage, response, and overall web experience feels commendable to you. Your continued trust means a lot to us and motivates us to deliver consistent and high-quality work. We appreciate your feedback Louis!
Reviewed June 18, 2025
I got Cinch in 2019. But things have been good with the house, so I haven’t had to use them too often. I just had my first and only claim with them. I submitted the claim online, and then the plumber came out quickly. I didn’t really have any major issues, so he just tuned it up, got out of there, and things seem to be working. The technician I got was great. He was a nice guy. He was on time and called me when he was on his way. So, so far, so good.
Michael - We're delighted to hear about your positive experience with Cinch Home Services! It's wonderful to know that filing your claim online was smooth, and the technician's prompt response and professional service left you satisfied. Your feedback assures us that we’re achieving our goals in providing efficient and courteous service. Thank you for trusting us with your home warranty needs, and we look forward to continuing to assist you in the future.
Reviewed June 18, 2025
The company sent out by Cinch was good but they were three days late. They never called to tell us they were coming. After we set up a date, they never showed up. When I called them, I and still didn't get an answer. It was the whole weekend. We and we were without water for three days. They should stick to their word when they say they're gonna come out.
I liked the experience. It was just that little incident. I just wish they had called me and told me he wasn't coming.
Noah - Thank you for sharing your experience with us. We are delighted to hear that your initial setup and interaction with our representative went smoothly, and that you found them to be helpful. However, we apologize sincerely for the challenges you faced with the provider regarding scheduling and delays, which left you without water for an uncomfortable period. We understand how essential timely communication and action are, and we're committed to investigating this issue to prevent future occurrences. Your recommendation and acknowledgment of our service value are much appreciated, and we're here to provide consistent and reliable support moving forward. Please feel free to reach out to us anytime you need further assistance. Sincerely, Amanda
Reviewed June 18, 2025
Cinch replaced the sump pump in the basement. The technicians they sent were great, very efficient and polite. They cleaned up after themselves before they left. And everything’s been good after the repair.
Lesa, thank you for sharing your experience with Cinch Home Services. We're thrilled to know that the sump pump replacement went smoothly and that our technicians provided efficient and polite service. It's wonderful to hear everything is functioning well. We appreciate your feedback and look forward to supporting your home warranty needs in the future. Sincerely, Amanda
Reviewed June 18, 2025
For anyone with a house or an older house, home warranties are great. Everyone should have one. The recent service with Cinch was good. The guy was on time. He did what he had to do. He worked on our dryer and fixed it the same day.
I started out paying around $49. Now, I'm paying a whole lot more. And then the deductible fee went up, too.
Michael - Thank you for sharing your experience with us! We're delighted to hear that the technician was able to fix your dryer problem promptly and efficiently. We appreciate your feedback regarding the rising costs, both in monthly fees and the deductible, and understand how important it is to ensure that our services remain affordable. We strive to provide value to all our customers and will continue to explore ways to be flexible with pricing. Thank you again for your review, and please feel free to reach out if there's anything we can do to further assist you. Sincerely, Amanda
Reviewed June 18, 2025
This is the second time I’ve had Cinch. I had it, and then when my credit card got stolen, I dropped it off. And then I called and got it again because it’s been beneficial, and I enjoyed their services.
The last claim I had was for my AC unit on the main level. It had no Freon because it had a hole in it. So, Cinch sent out a technician within a day or two. He wasn’t able to fix it the day he came, but he came back the next day. He had to get some approval for what he was doing, and then he needed something. But he kept me informed. He called me, showed up when he said he was gonna be there, and he got it fixed quickly. They were great.
Natalie - Thank you so much for sharing your experience with Cinch Home Services! We're delighted to hear that you had such a positive encounter with our team and technician. Our goal is to provide seamless and reliable service, and it’s great to know everything happened just as you expected.
We're also glad you decided to return to Cinch Home Services, and heartened by your confidence in our team's commitment to serving our customers effectively. Knowing that our support has been valuable to you motivates us immeasurably! Thank you for sharing! - Amanda
Your recommendation means a great deal to us and we’re thankful for the opportunity to continue assisting with your home care needs.
Reviewed June 18, 2025
It’s been a little more challenging in recent years. It is incredibly complicated to get through Cinch’s phone system to actually speak to a human. And since Cinch took over from HMS, the deductibles have gone up, but the coverage has gone down.
For the repair we just had, we paid our deductible, and then there ended up being $1,260 in charges that weren’t covered. It’s frustrating because that’s a substantial amount of money. On top of that, we had to wait a very long time to get through Cinch’s process to get the parts. We were without air conditioning for three and a half weeks.
I’d also like to know why our out of pocket was $1,260 on top of the deductible. According to the policy, Cinch covers a certain amount of Freon, and the things the technician did were covered items. But somehow, we still ended up paying $1,260.
We had a dryer claim, and that one was also very complicated. We were assigned to Sears, and they said the part was on backorder. It ended up being almost three months without a dryer. We had to go to the laundromat.
In the end, they finally came back and said they don’t make that part anymore, and that we’d have to do a replacement. So, we waited all that time. They fixed it, it broke again, and then we finally did the replacement. Before that claim, everything was great. But that was back when it was still HMS, not yet Cinch.
Their default contractor can’t be Sears. I know Cinch and Sears Home Services are connected, but Sears does not care about their customers. When we first called in, we asked for a different provider because Sears’ first available appointment to even diagnose the issue was two and a half weeks out.
It was summertime, and this was for air conditioning. That’s why we asked for another provider. So that’s my biggest suggestion, is to stop using them. My two experiences with Sears have been terrible.
Heather - Thank you for taking the time to detail your experiences with our service, despite the challenges you've faced. We're deeply sorry to hear about the difficulties in reaching our customer service representatives and the lengthy turnaround times, especially when you urgently needed AC repair during summer. Additionally, it's disappointing that you've encountered unexpected out-of-pocket costs and service delays. Your feedback on contractor selection, including your experiences with Sears, is invaluable, and we'll review this matter closely to seek improvements. We are committed to ensuring you receive fair and satisfactory support. Thank you for your patience and for being with us over the years.
Reviewed June 18, 2025
I’ve used Cinch for quite a while. When we moved, we tried something else. I wasn’t happy with it, so I came back to Cinch. It’s been pretty easy for the most part, though there have been a few unusual things.
I’ll say this, I might be mixing up the two warranty companies. But they will repair something even when it would cost less to replace it. They’re determined to repair it first and only replace it if they absolutely have to.
We also have a septic system that was not covered. For some reason, Cinch wasn’t clear about it when they renewed my policy. In the fine print, which I didn’t read, it said, “If you want the septic system still covered, call us or let us know.” I missed that, so it wasn’t covered. However, they let me add it right away and covered it.
Lynn, it’s wonderful to hear how Cinch Home Services has met your needs so effectively. We're pleased that our claim process and customer service resonate so well with your expectations. We appreciate your feedback on the repair preference as well—and we’re glad the quick action on your septic coverage worked out smoothly! Your willingness to recommend us and high ratings motivate our continuous efforts in ensuring our services remain dependable and straightforward. Thank you for sharing your insightful testimonial!
Reviewed June 12, 2025
I became a customer of Cinch Home Services when they acquired my previous home warranty company. The transition was seamless, and I have had no issues since the changeover. Filing a claim wasn’t a big issue. I usually submit requests online, and the website is pretty simple to deal with. Most recently, I filed a claim for an air conditioner that was not cooling. The only issue we had was getting a company to come out and look at it, as everybody was fully booked. It took a couple of weeks before a technician could make it out here.
Scott, Thank you for the detailed review! We work hard to make the claims process as simple as possible, and it's great to know we've met our goal. We appreciate your understanding regarding the AC service delay and are happy to know it didn’t overshadow your overall experience. Your feedback on cost is noted and valued, and we’re truly grateful for your recommendation and continued trust. We look forward to being there for you again when you need us! Sincerely, Angela
Reviewed June 12, 2025
I have been very happy with Cinch’s promptness to get things done. They are better than my previous provider.
John, Thank you for taking the time to share your experience! We're glad to hear that you've been satisfied with our service over the years and that we've exceeded your expectations. It’s great to know our team was able to address the dishwasher and refrigerator issues promptly. We appreciate your continued trust in us, and we look forward to being there for you again when you need us! Sincerely, Angela
Reviewed June 12, 2025
My experience with Cinch Home Services has been good, and I have been with them for years. Recently, they came out and replaced my hot water heater, and the technician did an excellent job.
The only downside is that it takes a long time to get service, especially when we have a water problem. My recent claim took four days for someone to come out. In a previous situation involving a water line, it took over a week, although that was during COVID.
William, Thank you for your kind words and for being a valued Cinch customer over the years! We’re so glad to hear your hot water heater replacement went smoothly and that the technician left a great impression. We also appreciate your patience and understanding regarding past delays — especially during such challenging times. Your feedback is incredibly important as we continue working to improve response times and deliver consistently reliable service. We're here whenever you need us! Sincerely, Angela
Reviewed June 11, 2025
Like all insurance companies, they try their best not to cover your claim. They send a technician out but if the problem persists, they tell you that the items still works and per section ... of the contract, if the item functions, they do not have to fix it. No matter that it is not working properly. Example, if your icebox is making noises all the time, as long as it is making ice, they will tell you that they do not have to xix it. My experience has been my AC unit.
Reviewed June 11, 2025
We’ve had Cinch for always two years. The mortgage company we used referred them to us. We had them for about 18 months at our first home, and we got them again when we moved. We had a dishwasher repair, and the repair people were horrible. But the guy who got it fixed was great. He knew right away what it was and fixed it.
Louis, Thank you for taking the time to share your experience! We’re honored to have earned your trust over the past two years and across two homes. While we regret the inconvenience caused by delays from the third-party service provider, we’re glad the issue was resolved efficiently once the technician arrived. Your recommendation means a great deal to us, and we’re committed to continuing to provide the dependable support you’ve come to expect from us. We're here whenever you need us! Sincerely, Angela
Reviewed June 10, 2025
One of the parts in my air conditioner recently burned out. The guy from Cinch just took it out and showed it to me where it was worn out, and he replaced it with a new one. The claim process was very quick. I called on a Friday. They got back to me Saturday and scheduled my appointment for Tuesday.
At the very beginning I had a problem with my refrigerator. Three people came out to look at my refrigerator. The first person said something is frozen, and they're gonna have to take it apart to do something about it. But nobody ever came. I kept calling for follow-up, and nobody ever returned my call. I called again, and I was angry. I told them I was gonna call corporate headquarters if they didn't send somebody out here to fix my refrigerator. I have no ice maker. The refrigerator leaks, and my floor’s getting weaker on the refrigerator.
When the guy came out, he said that Cinch would have to actually replace my refrigerator because something was malfunctioning. He said he was gonna put in an inspector to come out, look at it, and verify that I do need a replacement refrigerator. That never happened. Nobody ever called me. I kept calling. The guy gave me his personal number and told me to call him directly, but he never answered the phone. Nobody ever came out here. Nobody did anything.
One guy got a hairdryer and was supposed to have been melting what was frozen behind the panel door of the freezer without actually taking the door off and going into the motor. Two or three days later, the ice built back up on the bottom of the freezer part again, and I couldn't close the door because the ice was built up so thick. I had to take a little piece of wood, and pry it up so I could get it loose enough. That way I could take the ice out, so the freezer door could close.
I still have the same refrigerator and the same problems. The door doesn't close. The rubber around the refrigerator door is going. It needs to be replaced. The ice maker's broken. I have not had ice made in my freezer in about three and a half years. I have to go to the store every other day to buy a bag of ice just to have ice in the house.
Then on top of that, the lights on my microwave just went out the other night. I put my food in there, and tried to push the button. Nothing happened. It's almost like a fuse blew or somebody unplugged it or something. I'm getting so fed up with everything. I'm sure stuff has to be replaced, has to be repaired, but not all at the same time. I'm ready now to call somebody who is somebody else's boss and tell them all the shitty maintenance people that came out here and lied to me and didn't do anything.
Patricia, Thank you for your honest and detailed review. We're glad to hear that your recent air conditioner service went smoothly and that our technician provided timely and professional support — that’s exactly the level of service we aim to deliver.
We also appreciate you sharing your earlier experience with the refrigerator issue. We understand how frustrating ongoing problems like that can be, and we're genuinely sorry it wasn't resolved to your satisfaction. Your long-term loyalty means a lot to us, and your feedback helps us improve. If there's ever anything more we can do, please don’t hesitate to reach out — we're here to help!
Sincerely,Angela, Customer Relations
Reviewed June 8, 2025
I’ve made two appliance claims this year for a wall oven and a cooktop and Cinch will be replacing both within the week, so that’s a good thing, and I just renewed the warranty for another year.
Elmo, We're delighted to hear that your experience has been smooth and that our online portal and customer support have met your expectations. We're also glad your oven installation went well, and we look forward to completing the cooktop replacement shortly. Your decision to renew your coverage means a lot to us — we’re proud to be a trusted part of your homeownership journey. Thank you for your thoughtful review! Sincerely, Angela
Reviewed June 8, 2025
Overall, Cinch is easy to work with. I've had a few claims. It's straightforward and easy to process through the app or website. It's simple and dummy-proof to submit, and they normally stay on top of the vendors to make sure they get something scheduled. So overall, it's been a favorable experience. That last claim I filed was for the washer. When I initially scheduled it, it was gonna be over a week. But I called in and shared with them the situation, how it was leaking water. They were able to get someone out within a day. They had to order a piece, which took another few days, but they had fairly quick turnarounds.
Blake, We're delighted to hear about your positive experience! Glad to hear that our app and website have facilitated smooth claim submissions. It's excellent to learn that we were able to prioritize the washer repair considering the urgency of the situation, and resolve it in a timely manner. We strive to ensure our service meets your expectations and are grateful for your acknowledgment of our quick resolutions. Thank you for your kind words, and we look forward to keeping your experiences with Cinch satisfactory and stress-free! - Brooklyn
Reviewed June 8, 2025
Recently, my air conditioner went down and their next appointment was a week out. Ease of use and navigation online is easy. But the experience is not great because you're not speaking to anybody and explaining what the situation is. When you do it like that, that's how you get, “Hey, we'll be out in five or six days.” I can manage being without a washer or dryer for six days, but you can’t manage without a refrigerator or air conditioner for six days. The whole thing is very generalized. It's a little frustrating at times. They don't really have urgency. If you've got elderly folks in the house. They can't be without air conditioning in Central Florida. One day is fine but when they tell you it's almost a week out, that was really unacceptable.
I called the office and got ahold of a person. Luckily, the lady I spoke to did whatever she could to get somebody out here right away and they got here later on. I didn't expect them that same day, but they came. The last person they sent out here was absolutely fabulous. The price has gone up through the years though. We started off with $500. Now it's getting close to $800. It's getting pricey. I am now on a fixed income, so I gotta think about it twice now. But I've had a positive experience with them.
Reviewed June 8, 2025
I've had Cinch for years when they used to be TotalProtect. I recently called in for a stopped-up commode and asked for a plumber to come out to unstop it. After filing the claim, the technician was out the next day. He did his job and was very professional and cleaned up behind himself. Everything worked out fine.
James, We are delighted to hear that your recent plumbing claim was addressed so quickly and professionally by our technician. It's wonderful to know that our service met your expectations and that you would recommend us to others. We appreciate your trust and look forward to continuing to serve your home warranty needs. - Brooklyn
Reviewed June 8, 2025
The technicians have all been good and very helpful. I had a claim with Cinch a couple of weeks ago. I had a plumbing issue in the basement and the technicians came out within three days.
Deirdre, Thank you for sharing your positive claim experience! We appreciate the 5-stars! - Brooklyn
Reviewed June 8, 2025
Working with Cinch has been easy. It's easy to contact someone and put in a claim. The online services make it very easy. Sometimes, it'll say they don't have anyone in that area but they’ve been able to get someone out every time I call. Then whomever they recommend, there's not a long waiting period for someone to actually come out. So putting in a claim is easy for persons to be scheduled to come out and then get the job done. It's good.
Recently, they came out for the garage. The technician was able to come in, spot the problem and fix it. They finished very quickly too. It was great. I've been with Cinch for a long time now and there has never been a issue with me putting a claim and being able to get service right away. I'm definitely gonna continue to work with them. I would recommend.
Latoya, we absolutely appreciate having you as a loyal customer and are thrilled to hear about your positive experiences with our services. It's wonderful to know that our technicians have been prompt and efficient and that your interactions through our online claim services have been seamless. We plan to continue ensuring the same level of service you’ve benefited from. Thanks for your kind words and for recommending Cinch to others! Best regards, Amanda
Reviewed June 7, 2025
The dishwasher had broken and the technician replaced that. There's quite a bit we like about Cinch. It's quick service and there's not a lot of bumps. We've had other companies and it's like pulling teeth. We have another property and we've got American Home Shield through them. It took four months for them to work on the toilet. I know the warranty could be cheaper. But with that cheaper comes cheaper quality of work. So we're happy with Cinch. It's always been very professional workers too.
Shelagh, Thank you for your feedback and for allowing us the opportunity to serve your needs! We're thrilled to hear that our service met your expectations, and our provider was able to resolve your dishwasher issue promptly. We understand the value of the quality service compared to cheaper alternatives and are grateful that you're satisfied despite the costs. We appreciate your continued trust in Cinch. - Brooklyn
Reviewed June 7, 2025
I've had the worst experiences I've ever had with Cinch. The customer service is nonexistent. They make it difficult to do business with them. We had someone come out to look at our gas line. But they didn't take all the air out of the line and they shut down our hot water heater. They considered that a second claim and wanted to charge us another deductible. We had someone else come out to get our hot water heater working again. We had someone else come out to take care of the HVAC unit. It's been a nightmare.
We finally have heat after three weeks and it's all been repaired. But we're still waiting on the refund from our original deductible because the experiences were so bad. I would never choose them on my own. We were signed up with Cinch through our Realtor.
The technicians did a really good job other than it was a mistake. McPhillips was the last company that came out and John was really good. But it's the person who works in their office—whenever you call them, they give you the wrong information. They don't notate the accounts. I have one person who called me from the home office and said we were gonna get a refund on the deductible. When I asked about it, they said they don't see that it's gonna be refunded or canceled. It's been bad.
Mr. Williford - We appreciate you reaching out and sharing your experience. We're sorry to hear about the complications you've encountered with completing your claim. Ensuring that our customers receive timely and effective assistance is our priority, and your feedback has not gone unnoticed. It's encouraging to hear that the technicians handled elements of the situation efficiently, although linking this effectively with our support was challenging. We sincerely apologize for the oversights, especially regarding communication and undue deductible payments. This deductible reimbursement was processed by management and sent out today and should be received within 7 to 10 business days. Sincerely, Cinch Social Media Team.
Reviewed June 7, 2025
It's been over a year and so far, I'm happy with Cinch. The technicians know what they're doing. When they came to fix my clothes dryer, it took a few days. I told them I needed it and they put a rush on it.
Harold, We appreciate you taking the time to share your experience with us. It’s wonderful to hear that our team at Cinch was able to respond promptly to your needs, especially under the circumstances of an urgent situation. We're glad to know the technician demonstrated expertise and contributed positively to your satisfaction over the past year. Comments like yours keep our team motivated to provide the skillful and efficient service we’re known for, and we thank you for being part of our community. Your ongoing trust means a lot to us. - Brooklyn
Reviewed June 7, 2025
I'm happy with Cinch. My HVAC unit outside was making noise and they were able to order the part and replace it. It's working good now. The process took two weeks because we had to wait for the part. The technician was very good and informative. I will be using them again in the future.
Maribel, We’re thrilled to hear about your delightful experience with your HVAC repair! It's great to know that the claims process was smooth and efficient, resulting in your system working perfectly again. Our team and the assigned technician are dedicated to providing top-notch service, and we're pleased to see that their efforts left you impressed. Thank you for sharing your experience and considering Cinch for your future home service needs. We look forward to serving you again! - Brooklyn
Reviewed June 7, 2025
We've had Cinch since it was TotalProtect before. The last claim I had was a slab leak and they replaced the copper pipes underneath the slab. The process took two days and the technicians were friendly and professional. I just wish I didn't have to pay as much as I did as far as the plumbing cost.
Thank you for your positive review Michael. We're delighted to hear that the slab leak claim process was handled efficiently and that you found the technicians to be professional and friendly. We value feedback like yours regarding plumbing costs and will share this with our team as we continue to strive for improvement. Your satisfaction is essential to us, and we're pleased to have met your expectations during the recent claim experience. Thank you for being a valued customer. - Brooklyn
Reviewed June 7, 2025
I found Cinch through my Realtor's recommendation. When filing claims, it doesn't always run smoothly. When I first tried to put a claim in, I was doing two different claims at once and I ended up being on the phone with somebody who didn't speak English. I was on the phone with her for three hours and she was not understanding the serial number that I was trying to read to her. It was really difficult.
The reason I had to call was because I had tried to do it online and it wasn't working. I found it hard to find a phone number to talk to an actual person because everything was automated. It was a long process to figure out how to talk to somebody.
Other claims have gone okay until my most recent one. My claim initially got denied because there were no technicians in my area that did that work. So I contacted my Realtor and she got in touch with her Cinch representative and then they contacted me to start the claim. I was told I could find my own technician and Cinch would reimburse me.
But that process has been really frustrating for me because I'm a single mom and I work a lot and don't have a lot of extra time. I told one of the Cinch representatives that I was more frustrated about the concern of not being reimbursed if I don't do something right. I don't know what Cinch can do to get more technicians to be a part of their list so that clients don't have to go out and find their own technicians.
Elyn - We appreciate your feedback and the opportunity to hear about your experiences with Cinch Home Services. We apologize for the challenges you've encountered, particularly with claim processing and lengthy phone solutions. We understand how frustrating it can be to find your own technician and deal with additional paperwork for reimbursements. Your input is indispensable in aiding us to improve our services, ensuring a more seamless and supportive customer experience in the future. Should you continue to have concerns or require further assistance, please do not hesitate to reach out. Thank you for bringing this to our attention, and we're committed to making your experience better. - Amanda
Reviewed June 7, 2025
I’ve been with Cinch for a long time. My most recent claim was for my washing machine. It was vibrating during the spin cycle and three of the blades on my agitator had broken. They came out within a couple of days, and they had to order the agitator, and it came in a few days, he completed the repair.
The only concern I have is when I called to report a problem, this answering process I had to go through and talk to this answering machine, it is a pain.
Dennis, Thank you for sharing your experience! We’re glad to hear your washing machine was repaired successfully and that our technician was able to help promptly. We appreciate your honest feedback about the initial phone experience and apologize for any frustration caused. We’re always working to improve and hope to make future interactions easier for you. Thanks again for choosing Cinch! -Brooklyn
Reviewed June 7, 2025
I just got Cinch when I bought the house and the previous owner bought a home warranty for us. I recently submitted a claim for the hot water heater and the experience was good. They came out the next day and fixed it. The technician was professional and friendly. I'm happy with it so far.
Julie, Thank you for your feedback! We're glad the claim process was smooth and that your water heater was repaired quickly. It’s great to hear our technician made a positive impression. We appreciate your kind words and are happy to be meeting your needs! - Brooklyn
Reviewed June 7, 2025
Usually, it’s very easy filing a claim, and I’ve never had any of them denied. But the deductible is extremely high. I had a microwave oven above my stove that went out, but the deductible was $200. I could go buy another one for almost the same price.
There was one time I wasn’t happy about having to wait for service. I waited 10 days for my heater to get fixed, and it was very inconvenient. I know it can be hard to get contractors. But at that point, I should be able to find one myself and have the warranty approve it. I shouldn’t have to wait for the contractor they’ve chosen.
I just had my air conditioner serviced for the second time. The outside condenser fan was replaced. Whoever installed it three years ago didn’t take a plug out of the motor, so it eventually burned the motor out. That was replaced, and it was all done within a couple of days.
I hadn’t needed the AC, but it was over 90 degrees, so I turned it on. It wasn’t getting cool. I looked outside, and the fan wasn’t turning. The technician came out and replaced it again.
I’ve been with Cinch since 2017. When I initially bought the warranty, the monthly payment was reasonable. It’s now almost twice what I was paying when I first got it. Whenever the cost increases, they just send me an email.
It doesn’t happen often, but when it does, it’s a good sized chunk. I may not stay with Cinch if the deductibles and monthly cost stay that high. I’ll eventually start calling around to find who has the better price.
Donald, thank you for being a valued customer since 2017 and for taking the time to share your thoughtful feedback. We're pleased to know our customer service team has met your expectations and that repairs like your A/C issue were resolved quickly. We understand your concerns regarding increasing costs, deductibles, and service delays, and we take them seriously as we work to enhance our offerings. Your feedback means a lot, and we look forward to continuing to support you. - Brooklyn
Reviewed June 7, 2025
Cinch came with my mortgage. I filed a claim recently for my air conditioner and Cinch had the contractor at the house pretty quick. This is the second time that we’ve had somebody with Cinch. The first contractor told us that we had a leak in the air conditioner and we needed Freon which would cost us $400 a gallon. He was looking to rip us off. But this second contractor said that wasn’t true. There was a part that needed fixed. He changed the part and the AC has been good ever since. Cinch has been great and I’d recommend them.
James, We appreciate you taking the time to share your experience with us. We’re glad to hear that your recent claim was handled efficiently and that the technician was able to resolve the issue with your air conditioner quickly and professionally. It's always our goal to connect our customers with skilled and trustworthy service providers, and it's great to know this technician met your expectations.
We appreciate your understanding regarding the earlier misdiagnosis and are happy it was clarified and corrected. Your feedback is truly valuable, and we’re grateful for your continued trust and recommendation. Thank you for being a Cinch customer! - Brooklyn
Reviewed June 7, 2025
I’ve been with Cinch Home Services for one year. When I bought my place, my Realtor gave me a gift certificate to cover any expenses that might have broken down in my place, like appliances. So I did not pay for this. It was a gift from my Realtor who's also a friend of mine.
And ironically, everything's been fine, except I did need it. Because right before, my ice maker broke. I had one more month left and I thought I better call them. So, I did and then I paid my $100 deductible. And they were able to come out and fix it, and that's it.
I didn't renew it because I really don't need to spend the extra $50 or $70 a month for it. But it's a good thing, if somebody can afford it. I'm just on a tight budget. So far, everything is good. And I have a little cash just in case something goes wrong and I have to buy another appliance.
I did a survey on an email. So, I'm not sure why I'm getting another call. But it's something that was good and I would recommend it.
Rose, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Cinch was able to step in right when you needed us and that your ice maker was repaired quickly and efficiently. We completely understand that budget is an important factor, and we truly appreciate your thoughtful feedback and recommendation. It means a lot to know you found value in our service and had a positive experience with our customer support team. Should you ever decide to come back, we’ll be here and happy to help. Thanks again for being a part of the Cinch family! - Brooklyn
Reviewed June 6, 2025
🚨 Avoid Cinch Home Services at all costs.
My 87-year-old father has been a loyal customer for years—and this company has completely failed him. His dishwasher has been broken for SEVEN months They’ve scheduled multiple appointments, then ghosted him with no-shows and no calls. At his age, this is not just inconvenient—it’s cruel.
Calling customer service is a joke. You get bots, rude agents, and zero ability to speak to a supervisor. They flat out refuse to help. They even had the nerve to claim HE canceled appointments, which is a flat-out lie.
Cinch has gladly taken his money for years, but when it came time to actually deliver the service they promised, they disappeared. No repairs, no support, no accountability.
This company preys on elderly customers and hides behind red tape. If you’re thinking about signing up—don’t. And if you’re already stuck with them, keep records and be prepared to fight for every single repair.
Shame on you, Cinch.
#CinchHomeServices #CustomerServiceFail
Pam, we're sorry to hear that this has happened. We would never intentionally delay the resolution of any customer's claim and we want to look into this and help resolve your father's claim immediately. We have located his account and will reach out personally to assist. Sincerely, Amanda
Original Review: June 5, 2025
Updated on 06/06/2025: The technician finally came out today to do the repair. The technician was fantastic. He really knew his stuff, but I am still dissatisfied with the lack of response from the AC vendor. At least tell me what’s going on and don’t leave me hanging, and also answer your phones when people call. Cinch should do a better job picking vendors. This one was not acceptable.
Original Review: I have been a customer for about 5 years now. Up until now, I would have given a five star review, but with this latest service request, I have to drop it down to one star. It has been almost 2 weeks that we have been without our air conditioner. The vendor they have chosen for this service request is nonresponsive and is taking forever. The temperatures have been in the 90s, and it is inexcusable for this kind of delay with no reasonable explanation other than incompetence. It took the vendor several days, with me attempting to call them, and with me also calling Cinch to get things moving, for them to submit their diagnostic report. It has been approved, and I am still waiting to hear from the vendor after three days. If this is the type of service Cinch provides, I would not recommend them.
We appreciate your feedback and sincerely apologize for the recent inconvenience you've experienced with our vendor. We're very pleased to know how much you valued the expertise of the technician who visited your home. Rest assured, we take your concern seriously, and we are prioritizing continuous improvements in vendor selection and response times. More efficient communication and accurate information are areas we are deeply focusing on. We are grateful for your patience and trust, recognizing our quiet positives in such situations. Should you need any further assistance, feel free to reach out in a private message here, as hearing from our customers is vital to us resolving concerns promptly and efficiently.
We're here to help. Let’s work on this together – onward and upward.
Reviewed June 3, 2025
I really don’t think they are worth the money. They kind of stonewall you for days. The people that they contract with have less than two stars so the service is really bad and slow. It’s 90° here in Houston and my air conditioner has been out for nine days. The part was ordered on a Sunday and it’s not Wednesday and they haven’t approved to order the part yet. It’s like they want to wear you down so that you go ahead and fix it yourself after you’ve forked over $150 co-pay. This happened to me when my refrigerator went out a few years ago. Took them two months to replace it. I plan to get out of my contract as soon as it’s over in the fall. It all looks good on paper, but they have no incentive to fix things quickly for you or send out people with good reputations.
Reviewed May 31, 2025
Terrible company a rip off they got me to drop choice home warranty to join with them and then denied my first claim sticking me with a $900 bill told many lies in the course of a 3-hour call and never tried to rectify the situation stay away from them or you'll be sorry I know I am that's why they never come out in the top 10 home warranty companies
Melvin, we truly regret to hear about your experience, and understand how challenging this must have been for you. We take your concerns very seriously. Our records show that a member of our team is already reviewing your account and claim details. Please rest assured that we will follow up with a direct communication once we have more information to address your concerns. Sincerely, Amanda
Reviewed May 30, 2025
This is by far the worst warranty service I have ever had. I put in a request for service in March and it’s going on June and my issue is not resolved. I have not been able to get in contact with the case manager and the service provider has been unable to resolve the issue with Cinch. My HVAC system was broken and I called Cinch and placed a claim in March. They said they would send someone out to the house and I paid them $120. The service provider went and looked at the unit and told them what parts needed to be ordered. The parts came in and then the service provider looked at the unit and said that there were other parts that also needed to be ordered and I had to wait for those parts also, which took a little longer understandably, but here we are headed into June and I just gotten off the phone with them and they have told me that they have “escalated” my issue, but when I called the case manager and leave messages every day and not get a call back, my situation is at a standstill. With the rising temperatures in a HVAC that is not working I would never recommend this company. A few of the individuals that I’ve spoken with at their customer service have been rude, short and un knowledgeable about the company; and you will never get a manager or supervisor on the phone. There is only one line of communication to anyone in the company and that’s whoever ever answers the phone. They will give you the option to repair or replace the unit, the downside to that is that if you replace the unit, they will no longer warranty, even though it’s brand new. If you choose to repair it, you could be going through the same issue that I am going through right now and still have to come out of pocket.
Reviewed May 29, 2025
I’ve been a loyal Cinch Home Warranty customer for over 10 years and have generally had decent service—until recently. I submitted a claim for my washing machine on May 24, and the repair was scheduled for May 28 with a wide service window of 8 a.m. to 5 p.m. I took the entire day off work and even called the assigned service provider, Sears, twice that day—once at 11 a.m. and again at 2 p.m.—to confirm I was still on their schedule. Both times, they confirmed the appointment. At 4 p.m., however, I received an email stating they would not be coming and had rescheduled me for June 4—11 days after my original claim. Now I’m forced to take yet another day off work and risk another potential no-show.
I immediately called Cinch after receiving the reschedule notice and spent over 48 minutes on the phone with a representative who tried, unsuccessfully, to locate another provider within their network. This experience has been extremely frustrating and disappointing. Once this repair is finally completed, we will be actively shopping for a new home warranty provider. I strongly recommend exploring other options before choosing Cinch.
Thank you for being a loyal Cinch customer for over a decade—we truly value your continued trust and support. We're very sorry to hear about your recent experience and completely understand how frustrating and inconvenient this situation has been, especially given the time you took off work and the lack of clear communication from the service provider.
While we strive to provide timely and reliable service, we clearly fell short in this instance. Please know that your feedback is being taken seriously, and we’re working with our partners to ensure situations like this are addressed more effectively in the future.
We see that a resolution specialist has been assigned to assist you, and they will work closely with you to help bring this matter to a satisfactory resolution. We appreciate your patience as we work through this. - Brooklyn
Reviewed May 23, 2025
We reached out to Cinch concerning our Refrigerator that was not cooling. They sent out a Technician 48 hrs later, who could not access the issue, according to Customer Service nor repair our Refrigerator. I had to reach out about the next step & they let me know that it will be another 48 hrs before another Technician can come out to access the issue. They also wanted to let me know that it could be up to a week before any repair could be done. So we are still waiting.
Thank you for sharing your experience with us. We’re very sorry to hear about the delay and the frustration you've encountered while trying to resolve the issue with your refrigerator. We understand how disruptive it can be when an essential appliance isn’t working, especially when additional time is needed to complete the repair.
Your feedback is important, and we sincerely apologize for the inconvenience caused by the wait times and lack of proactive communication. This isn’t the level of service we aim to provide, and we’re actively reviewing your service request to see how we can improve the process moving forward.
A member of our team will be in contact with you to address your concerns and provide assistance.
Sincerely,Angela, Customer Relations Team
Reviewed May 22, 2025
I’ve been with Cinch for a long time and the service has been excellent. They’ve come to fix my AC and my heater and it was all good. They charged me a couple of times for refrigerant and delivery fee, but it’s been a good service.
Sunya, Thank you so much for your thoughtful and detailed review! We’re truly glad to hear that your experience has been consistently positive. It's great to know that our technicians have delivered quality repairs and followed up to ensure everything was working properly. That's exactly the level of service we aim for.
We also appreciate your honest feedback about pricing. While we strive to keep costs fair and transparent, we understand there's always room to improve, and your input helps us do just that. We're especially pleased that you’ve found our customer service reliable and that you’d confidently recommend us to others.
Thank you for choosing us as your home warranty provider. We’re grateful to have earned your trust and your continued five-star support!
Sincerely,Angela, Customer Relations Team
Reviewed May 21, 2025
There isn’t any problem with them collecting you money the monthly payment and the deductibles. But try to call their office to follow up on service job is another problem. It’s been almost two months and I’m still waiting on them to repair my refrigerator. Recently I had to call for a service repair on my dishwasher. I was to they will not repair it because it was no regular wear and tear. My question is wha’t the point in having a home warranty service if the appliance is not going to be repaired. Cinch is not a good co.
Reviewed May 21, 2025
The tech sent out by Cinch took a lot longer to fix my issue because they had to order parts and kept leaving and coming back. When they did the installation, they said there was an air flow issue and tried to upcharge $500. I didn’t pay because I didn’t trust it. It felt like either they caused the issue or it just didn't seem like they were up there. He made it sound like they could have just fixed it. In the end, he was trying to get his company to come back and have me pay him directly. Now I’m going to have to pay another company to come out and tell me if he was being honest or not and have my appliance fixed.
Ryan, Thank you for your detailed and thoughtful review. We're glad to hear that, in the end, your system is working properly and that your overall impression of our warranty service remains positive. We truly appreciate your high rating and your trust in us.
That said, we're sorry to hear about the delays due to parts ordering and the concerns surrounding the upsell for additional repairs. We understand how frustrating and confusing that situation must have felt, especially when trust and transparency are so important. Your feedback raises valid concerns, and we take them seriously. We'll be sure to review this internally and use your experience to help improve the consistency and professionalism of our technician network.
We encourage you to reach out next time if you'd prefer a different technician. Your comfort and confidence in the service you receive are top priorities for us.
Thank you again for your candid feedback and for being a valued customer.
Sincerely,Angela, Customer Relations Team
Reviewed May 21, 2025
The base fee for a repair has gone up. The annual premium has gone up. Cinch is always good about the advanced notice, but those are two hot buttons for me. Other than that, my most recent claim was satisfactory.
Joseph, Thank you for taking the time to share your experience with us — we’re so glad to hear that you've found our service reliable. Knowing that we've been able to provide a dependable safety net for your home means a lot to us.
We also appreciate your honest feedback regarding the increase in fees and premiums. We understand that price changes are never ideal, and while we do our best to provide advance notice and maintain transparency, we know it can still be frustrating. Your point is well taken, and we’re always evaluating how to offer the best value while maintaining high-quality service.
Thank you again for your thoughtful review and for rating us a 5. We truly value your business and are here whenever you need us.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
It's been years since we had Cinch. So far, everything has been good for us. The plumber was excellent. I can't complain at all. Most of them have been pretty good people. I file my claims on the phone because it's hard for us, being seniors, online. I have looked online, but I basically do mine on the phone. You have to go through all the recordings and the automated stuff but once I get in to the representative, it goes very well. Cinch needs more service people. They don't have as many as that you can choose from.
Tilman, Thank you for your kind and detailed review! We truly appreciate your continued trust in us over the years, and we’re glad to hear that your experiences have been largely positive — especially with the professionalism and efficiency of our technicians. We're especially pleased to hear your most recent plumbing service stood out.
We also appreciate your feedback regarding the automated system and the website. We understand that not everyone prefers digital navigation, and we're glad our representatives have been able to assist you effectively once connected. Your suggestion about expanding our vendor network is a valuable one, and it's something we're actively exploring to help improve response times and provide even more flexibility for our customers.
Thanks again for being a loyal customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
It was fine. It was just a permit. I didn't technically have a problem. It was what they call a preventive maintenance thing. It was just a check in general. For the AC unit. I didn't have a breakdown. They just came and did a check. He was very professional with his business.
In my opinion, a couple of things have changed. I've been a member with them since 2013. So, occasionally, if they would communicate a little bit better. I just found out when I looked at my paperwork that there's now a deductible on a replacement. I didn't have that before. But there was no knowledge to me that a change was made. It just popped up on my contract when I looked at it.
I've always been kind of talking about the price increase over the years. I probably started paying off at maybe $75 or so with a $50 deductible. Now, I'm up to a $150 deductible, plus another 15%, which they call a surcharge fee. So that's $165 just to get it checked, along with the increase every year.
Especially since I've been such a long existing customer. In the last year, as well as this year, they actually had a price increase to my monthly fees in February or March of each year. My contract doesn't expire until July 26th. So, I called them each time and asked how I could have a rate increase before my termination date or my renewal date. They did make the adjustment and the correction each time, but with automatic payment, if someone's not really watching or totally understanding what's being charged, they're not gonna realize they're actually gonna be paying more for their warranty before the 12-month contract expires.
Thank you for your continued loyalty to Cinch Home Services since 2013. We sincerely appreciate your comprehensive feedback. It’s wonderful to hear that you enjoyed your interaction with the technician during your recent preventive maintenance check. However, we are sorry to hear about your concerns regarding communication on policy changes and pricing adjustments. We strive to keep our valued customers informed about any substantial updates and regret any inconvenience caused. Your comments will be shared with our team to enhance our communication strategies and policy transparency. Should you have further questions or require assistance, please feel free to reach out to us. We’re here to help, and look forward to serving you better. Thank you once again for sharing your valuable input.
Reviewed May 20, 2025
Cinch came with the house that I bought. They did well with the AC the first time I had service. But they came out here for the refrigerator and it went out again. I put another claim in for it, but I already paid for them to come out there and service it the last time, which was on Saturday. When I called again to let them know that it was still leaking and the bottom was not getting as cold as I wanted, I hadn't heard anything else. I did it over the phone yesterday and they’re probably closed which is why they haven’t gotten in contact with me, but I'm sure they will.
Melonie, Thank you so much for your thoughtful five-star review! We're glad to hear that your AC repair was handled efficiently and that you've had consistently positive experiences with our customer service team. It’s great to know our representatives have been helpful and that setting up service calls has been straightforward for you — especially when you prefer to do so by phone.
We do apologize for the delay in your most recent refrigerator repair and appreciate your patience while waiting to hear back. Office closures can occasionally cause brief interruptions, but rest assured we’re committed to getting your issue resolved as quickly as possible.
Thank you again for your trust in us— we’re here to support you and make sure your home is well taken care of!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
In my opinion, the service provider is exceptional. I like their service, and if I get assigned a different service provider through Cinch's automated selection, I will decline. I chose the ones that I had because I've used them before and I like them very much. I've had this home warranty for a while through different iterations of ownership. I guess I prefer to talk to a person to file a claim instead of doing it automatedly. I'm an old person, and I prefer to speak to someone. It can be a little bit cumbersome to express the actual details of the claim that I want to submit. So, less automated, more personalized. Also, any external outlets that are attached to my house, but just on the outside of my house, those things should be covered. But other than that, I'm okay with it all.
Donald, Thank you so much for your thoughtful and detailed review. We’re truly glad to hear that you’ve had consistently positive experiences with your preferred service provider — and we’re happy to accommodate those requests whenever possible. It’s important to us that you feel comfortable and confident in the service you receive.
We also appreciate your honest feedback regarding the claims process and coverage limitations. We understand that automated systems aren’t always ideal, especially when a more personal touch is needed to clearly explain an issue. Your perspective is valuable, and we’re actively exploring ways to offer a more personalized experience for all our customers.
Regarding coverage, we recognize your concern about certain exterior elements not being included under the current terms. While we do our best to provide comprehensive protection, feedback like yours is vital as we assess potential updates to our plans in the future.
Thank you again for being a long-time customer and for highlighting both the strengths and opportunities for improvement. We’re committed to earning that fifth star and continuing to enhance your experience with us!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
I’ve had Cinch for five years and they've come out on several occasions. This last one with my range, they’ve come out four times, and they changed something different each time. I haven't had a chance to use it yet, so I don't know if it worked this last time. They’ve come out for my washer, it had to be replaced, and they took care of that. What I don’t like is they give me 8:00 AM to 6:00 PM window when they come, and that's too large of a window ‘cause I’d have to sit at home all day to wait for somebody. But as far as coming out and doing what they're supposed to do, they do that.
Davetta, Thank you for your honest and thoughtful feedback. We truly appreciate your loyalty over the past five years and the opportunity to support your home needs.
We understand your preference for speaking with a representative directly, and we know how frustrating it can be to encounter automated systems when you're looking for personal assistance. Your feedback is important as we continue working to improve that part of the experience.
We’re also sorry to hear about the extended service timeline for your range repair. While we’re glad your washer replacement went smoothly, we recognize that multiple visits and broad appointment windows can be inconvenient. We're always looking for ways to streamline our scheduling and improve service efficiency, and your input helps guide those efforts.
Thank you again for sharing your experience!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch has been okay and satisfactory. Their service has improved lately. I like it that they kept me more up to date with the status of what's going on. The technicians, for the most part, are good. I've had some experience in the middle of the year with a plumbing company that was not so good. Cinch took care of it, and allowed us to find someone to do the job satisfactorily. We were then reimbursed because the plumber they sent out wasn't able to do the work properly.
Jacqueline, Thank you for taking the time to share your experience with us! We’re pleased to hear that you’ve noticed an improvement in customer service and that our communication and claim process have been generally positive for you. It’s great to know that your interactions with our technicians have been mostly smooth, and we truly appreciate your recognition of our support in resolving the plumbing issue.
We understand that categorizing some services online can be a bit tricky, and your feedback helps us identify where we can simplify and enhance the user experience. We're committed to continuous improvement and ensuring your experience with us remains a reliable and positive one.
Thank you again for your thoughtful review — and for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
We just moved into this home in December, and the Realtor provided us with the home warranty. I had two problems and the guy fixed both of them. No problem there. I'm in the middle of having my refrigerator go through Cinch again. It's all covered under the same policy. I really haven't had any issue with it, but I'm not sure just yet if it's something that I'm gonna renew at the end of the year. I wanna see how this year goes and see if it's worth re-upping. But so far, I'm happy with it. It has come in handy for the two minor things.
Matthew, Thank you so much for sharing your experience with us! We’re glad to hear that filing claims has been straightforward and that your earlier issues were resolved quickly and without hassle. It’s also great to know that you’ve found our customer service team helpful and reliable — that’s exactly the kind of support we strive to provide.
We understand that you're still weighing your options for renewal, and we appreciate your honest feedback, especially regarding the online system. We’re continuously working to improve both our digital tools and overall service experience, and your insights are incredibly valuable in that effort.
We're here for you as your refrigerator issue gets resolved and hope your continued experience reinforces your confidence in us. Thanks again for being a valued customer!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch Home Warranty’s technicians were very professional and provided good service. But not with my recent claim. I had an issue with the ice maker and with plumbing that seems to happen over and over again. They have already sent people six times, and it is still not fixed. If something's not working, we should find another way to resolve it. They told me that I have to pay a service fee again if it goes beyond a certain coverage window. But I don't think I should have to pay the service fee again if it's the same issue.
Jozette, Thank you for your honest and thoughtful review. We're glad to hear that your initial experiences with our claims process and the professionalism of our technicians have been positive — that’s always our goal.
We truly appreciate your feedback regarding the recurring issues with your ice maker and plumbing. We understand how frustrating it can be to deal with repeat problems, and we agree that long-term resolutions are essential. Your concerns about service fees for unresolved issues are also valid, and we’re currently reviewing how we can better address situations like this to ensure fairness and satisfaction.
We're grateful for your continued trust and are glad that you still find value in the convenience your warranty provides. Please don’t hesitate to reach out if you'd like us to take another look at your claims — we're here to help and committed to improving your experience.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Granted, it saves me a little bit, and I did get a decent claim credit from them. The repair company sends good people out, at least. But for about $800 a year, I’m basically just keeping Cinch to make sure that if my water heater fails, I’m not completely in trouble. It’s a lot for kind of a little service.
Connor, Thank you for taking the time to share your experience with us. We truly appreciate your candid feedback, as it helps us better understand where we’re meeting expectations and where we still have room to improve.
We’re sorry to hear that reaching our customer service team was frustrating and that your interactions didn’t reflect the level of support we aim to provide. Your experience doesn’t align with our standards, and we’re actively working to improve accessibility and responsiveness, especially for customers who prefer phone support.
We also understand your concerns regarding the cost of service and co-pays. While we strive to offer peace of mind and value through coverage for unexpected and potentially costly repairs, we recognize that the perceived value can vary depending on each customer’s experience and specific needs.
That said, we’re glad to hear that the third-party technicians we sent were satisfactory and that the repairs were handled effectively. If you ever decide to revisit your coverage options or have unresolved concerns, we’d be happy to speak with you directly to see how we can better support you.
Thank you again for your feedback and for giving us the opportunity to serve you.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Submitting a claim to Cinch has always been a very slow process as there were lots of runarounds. If I call over the phone, it automatically wants me to do everything on my own from my mobile device. It doesn't want me to communicate with anyone, which I think works for some people but doesn't work for others. Their system wants me to pay the deductible even before I speak to anyone about anything. Once the deductible is paid, I can get the service set up. But I've had a lot of trouble in both recent situations getting service set up and getting what I needed in a timely manner.
This year I went three weeks without a washing machine, and two weeks without a hot water heater. I live in Columbus, Ohio which is a very big city, so I don't know how they can't find someone to help me in a reasonable time period. The only way I got a hot water heater in two weeks was because someone told me to write a nasty note on Facebook about Cinch. All of a sudden, someone called me immediately and resolved everything, but I couldn't get anything resolved on my own.
After two weeks, they finally said that they’re just gonna write me a check, and I should figure out how to get my own hot water heater. The next day, I found somebody and got myself a hot water heater. I waited four days for the check from them. Overall, my experience was a mess. They've been miserable to deal with.
Dea, Thank you for sharing your feedback. We’re truly sorry to hear about the delays and frustrations you’ve experienced, especially with essential appliances such as your washing machine and water heater.
Our goal is to make our service simple and reliable, and it’s clear we fell short in your case. We sincerely regret the inconvenience, as well as the issues caused by our automated system and service delays.
Your feedback is valuable and helps us identify areas for improvement. We’re currently reviewing your experience to help prevent similar issues in the future. A resolution specialist will be reaching out to work with you directly and ensure your concerns are addressed.
Thank you again for bringing this to our attention. - Social Media Team
Reviewed May 20, 2025
We got Cinch a year ago and we only filed a claim once. It was for a furnace issue that that had to fix. The experience wasn't easy. It took a lot for them to approve it. Their customer service wasn't that great. It was a bit more difficult and cumbersome to get them to come out and get the approval for the part. We just let the warranty expire since they only provided a temporary fix when we needed a replacement. We want nothing to do with them anymore.
Thank you for sharing your detailed feedback. I apologize for your difficulties, from challenging claims to delayed repairs and fewer proper replacements. Waiting months for parts, along with disappointing customer service involvement, must have been very hard, and we understand your decision not to renew your contract due to these experiences and further uncertainties with your furnace. We value your insights and are formulating strategies to enhance our service effectiveness. Should you consider reconnecting in the future or if there's anything we can assist you with at this point, we invite you to reach out. Your voice is important to us and it encourages us to seize the opportunities for service redevelopment. - Cinch Social Media Team
Reviewed May 20, 2025
A/C quit. Cinch has no care or urgency to get a tech here. There are 100 plus A/C companies within 40 miles of me but all they say is there are no "in network " companies in my area. They sure don't need a in network. Bank to take my money from. Such a joke.
Mike, Thank you for sharing your concerns. We’re truly sorry for the delay in resolving your A/C issue, especially considering your situation. We understand how frustrating it is to face limited network options and the resulting service delays.
This experience doesn’t reflect the level of service we aim to provide. Please know that we’re actively reviewing your case and doing our best to expedite a resolution.
We appreciate your patience and feedback, which is essential in helping us improve. - Social Media Team
Reviewed May 20, 2025
My recent claim went well. The company that came out was great, and they have come out before. However, since everything is online and automated in placing a claim, it can be extremely frustrating trying to pick out what is wrong. Because sometimes, it is not exactly one of the options that is being offered. It would be so much easier to speak to somebody. It is frustrating.
David, Thank you for taking the time to share your experience with us. We’re so glad to hear that the service technician was polite, knowledgeable, and able to resolve your issue efficiently — that’s exactly the kind of service we strive to deliver.
We also truly appreciate your honest feedback regarding the online claims process. We understand how important it is to be able to clearly explain a problem, and we recognize that limited options or lack of direct human contact can be frustrating. Your comments are being shared with our team as we continue working to improve our communication tools and customer support options.
We’re grateful to have you as a valued customer and are glad to know the home warranty has been a helpful resource for you. Please don’t hesitate to reach out if there’s anything else we can assist with.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
Cinch gets the job done, but they’re just slow. I get an answer back right away, but getting to fix or replace an appliance takes forever. The first one was my refrigerator. After a lot of back and forth, they replaced it. Sent me the funds to buy my own because what they wanted to replace it with wouldn't fit where the old one was. The other one was my central air. I had to wait three weeks during 100-degree weather and had to buy something to get by which kind of defeats the purpose. And the last thing, my dryer. That one was actually quick. They came out the same week, had to order a part, and they came out and replaced it the same week the part came in. So that one, I have no complaints about.
Connie, Thank you for taking the time to share your experience. We’re glad to hear that your dryer repair was handled smoothly and that you found our communication responsive. However, we sincerely apologize for the delays you experienced, particularly with the refrigerator and air conditioner—especially during a period of extreme heat. We understand how frustrating that must have been and truly regret the inconvenience it caused.
Your feedback is invaluable as we continue working to improve both the speed and consistency of our service. Thank you for the candid review.
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
I couldn’t get in contact with the representative Cinch had assigned to me when I was going through the process of trying to get someone. So I just called the basic number and spoke with someone else, and they provided the assistance.
Jennifer, Thank you so much for sharing your positive experience! We're glad to hear that your AC issue was resolved quickly and that the technician provided excellent, professional service.
We also appreciate your patience with reaching your assigned representative and are happy our team was able to assist you promptly through our main line. Your feedback helps us improve our communication processes to serve you better.
It’s wonderful to know that having a home warranty brings you peace of mind—that’s exactly what we aim for!
Sincerely,Angela, Customer Relations Team
Reviewed May 20, 2025
My recent claim experience through Cinch was fine. They had to order parts, so they had to come back. But a few of the claims that I’ve had to make in the past regarding HVAC, they’ve taken forever to find someone to do the service. I live in a large town where there’s an HVAC person on every corner, yet they had to go out to their call team, and they took forever finding someone. And then they come from far away. So, it’s just been a huge hassle.
Their deductible could also be lowered. And I don’t wanna have to pay upfront, because that’s the point of having the home warranty.
Fanchon, Thank you for your feedback. We’re glad to hear the technician was polite and knowledgeable, though we understand your concerns about the deductible and service delays.
We’re actively working to improve the claims process and service timeliness, especially in areas with many HVAC professionals. We appreciate your patience and are committed to making these improvements moving forward.
If you would like to discuss deductible price changes we can have a senior membership agent reach out to you directly.
Thank you for being a valued customer. - Social Media Team
Reviewed May 20, 2025
I submitted a claim with Cinch by calling their number and telling them what was wrong. My information was passed along to a third-party servicer, who then contacted me to make an appointment. The customer service was good, though it was a little hard to understand the gentleman that I spoke with on the phone, but other than that, it was fine. The technician who came to my home was great. They have always been pretty responsive in getting an appointment within the next day or two, so I'm very happy with it.
Andrew, Thank you so much for the wonderful five-star review! We’re thrilled to hear that your experience has been a positive one—from the ease of submitting a claim to the prompt scheduling and professionalism of the technician.
It’s great to know the process felt clear and straightforward, and we’re especially glad our team was able to respond quickly and effectively. While we appreciate your kind words about customer service, we also take note of your comment about the phone communication and will keep that in mind as we work to improve every aspect of the experience.
We truly value your recommendation. Thanks again for choosing us—we look forward to being there for you again when you need us!
Sincerely,Angela, Customer Relations Team
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
Media
