Cinch Home Services Reviews

I have purchased a homeowner's warranty on the last several properties that I've owned dating back to 2015 and Cinch has always been the company that I've purchased from. Recently, I had a significant homeowner's insurance claim and it was due to the failure of a major appliance in my home. The homeowner's insurance managed the property damage and recovery but I went to Cinch to seek replacement for the appliance itself after failure through the portal. It took a couple of different tries and companies to come out but overall, it was a positive and seamless experience.

The water heater had a failure and needed to be replaced but the contractor couldn't get to it for four days. That was unacceptable. It was already leaking for a week and it exploding in the house could be catastrophic. So, we were not gonna wait until it blew up. So, Cinch said I could just have a contractor do it and told me what I'd be paid if I did it. So I did that and it's been probably two and a half weeks since that work has been done and I haven't seen or heard of a check en route.

My 60+ yr old heat system clunked out on 1/2/25. It was my only heating source. Repairman said it’s obsolete and needs replacing. Called Sears and filed a service request and paid deductible. Received quick response approving an out-of-network provider. Submitted quote, photos, and their checklist on 1/2/2025. From there, great customer service went DOWN hill. After not hearing back for 4 days, I reached out and the status given was “either the request is being reviewed or documents had not been received.” Panicking, I resent the documents AND called. I was told the same status. When I asked if they could at least tell me if the documents were received, they could not. I have subsequently sent the documents (5 times total) EVERY time I called or emailed about the status; yet the status remains “we are reviewing”. It is 1/21/2025 & I have yet to SPEAK with a person who can tell me what they’re missing that can help them move things along. Or tell me what is wrong with what I submitted. The portal keeps saying it’s being reviewed. Freezing temps are in the forecast for the next few days and they’re still REVIEWING an expert’s report that says the system is irreparable. This, after THEY could not find a repair service to inspect the system. If they have a team that can dispute my expert, they should send that team out to repair the system. I don’t care either way; I just want HEAT. I have been a loyal, PAYING customer and never had this type problem until Sears teamed up with Cinch. I am not a happy camper!

I filed two claims with Cinch. One was for my water heater, which was handled properly. I received a new water heater, which was good. The main issue is the claim that I filed with my furnace. That problem is not being fixed and I don't feel like Cinch is handling it properly. The contractors have been good, but I would tell others to be cautious with Cinch. Also, I can never understand the person I'm talking to.

I’ve submitted claims both on the phone and online and they’re fairly simple. My most recent claim is for one of my toilets. It’s clogged and the plunger doesn’t work. The contractor hasn’t been out yet and I have yet to meet the plumber. The ETA wasn’t great. Some of Cinch’s contractors were not good because the ETA was too far out. And when I had a problem with my heat pump and a part was purchased, it took a while. I thought it was a part that was over the counter but it took so long for the part to even arrive. Cinch is good, but it’s the same as any warranty.

Submitting a claim to Cinch was decent. Working on the phone got me where I needed to go. The reps tried to be helpful and were all very pleasant. My problems with the warranty were the repair services, not Cinch. They had a repairman come out for a claim. He came out and just never showed up or did anything ever again. So, it was three weeks of calling back and forth. But Cinch was great and everything got resolved.

I was with another company that bought Cinch and a few years ago, I got a letter that said they've been purchased or acquired by Cinch, and I just never changed. But the process for submitting a claim has changed. When I first joined them, there was a person you could talk to when you call the 800 number and they did the scheduling. Now, it’s all automated. I called and then, they sent me a link. From there, I did my scheduling. I liked that I could do that. When they sent the link, there was a choice of different days and times. And so, I was able to work around my schedule. So that was the best part.

Cinch has been quick and expedient. They usually send somebody out within a week. It has been a very good experience with them.

The techs were helpful. They did what they had to do and there were no questions asked. They saw the problem and fixed it. The claim with Cinch was very good.

My most recent claim with Cinch was good. They resolved the issue with my washer and dryer and HVAC. One issue was not resolved though because the people who came out said I needed a pump. I called Cinch back to get a second opinion but they wanted me to pay another $100. I said, "No, I'm not doing that." But for the most part, Cinch has been good. I definitely would recommend any homeowner to get with them because it's much better having a home warranty than doing stuff on your own.

My experience with Cinch has been good so far. The only claim that we've had was for the plumbing. They did a great job. It seemed like a pretty reasonable price and service overall.

What I like most about the service of Cinch is that it's so easy to set up. I had a leak in my basement sink and I was able to submit a claim online. It was super easy and quick. The response time was very quick as well. I also had to call them again for a toilet clog and it was the same guy both times. He was awesome. I have dogs, so he came in and he petted my dogs. My daughter was here at the time and he was talking to her. He was very personable and good at what he did.

We're not going to renew Cinch because of the service we've had. I don't think that I would recommend Cinch to anyone either. We've had multiple repairs. We have a big issue on the heat pump that's in our house. We had it fixed when we first moved in. They threw a part on, said that they fixed the heat but as soon as it started getting cold, the heat immediately died. I reached out to them and it took over a month, where it was 30 degrees outside. They never fixed the heat until quite a while later. When the repair tech came out, he was very clear that it needed to be replaced. There was no fixing it. But they filled it with freon, which I didn't want. The tech said that the last time he was out, they wanted to replace it then too, and they couldn't. He said he works for other warranty companies, and they would have had it replaced 12 times by then.

I bought a home warranty when I bought my house 20 years ago. Then Cinch took over. However, I'm not happy with Cinch. I think it's baloney that I have to pay such a high deductible when I call before the work even gets done, and then possibly still have money to pay after that. For my recent claim, the tub was split and it was leaking water. Wouldn't fill up because it was pouring out the bottom. I ended up with a new washing machine, but that was after waiting for almost two months. The first home warranty company I had was good. They were prompt and fast. I didn't have to pay out before they got here. But when Cinch took over, the monthly payments went up. I had to start paying a $155 or $165 deductible.

The previous owners from whom we bought the house would not make any improvements in the house but they agreed to give us a home warranty. If we use the service, there’s a $200 payment. It’s a bit high. But the people who came in and helped us with the repair did a good job. The dishwasher had a leak and they put in a new seal. It’s been working perfectly since then. Cinch is a good service.

Updated on 01/17/2025: I am just adding to my review a week ago. Our heating unit needs repair and we placed a claim with Cinch a week ago. On Wednesday of the following week, this week, we were told that they could not find anyone to come out and look at the unit and told us to find someone. We did what Cinch asked and then per their request sent the estimate to them for approval. We were sent a confirming email that stated that they had received our substantiating documentation and were told that someone would get back to use in 24 hours. We waited, no response. My husband called again. We were then told that we should wait another 24 hours because there was no determination. We waited. My husband called again and then was told that they do not have the supporting documentation, even though we received the email that stated that they had it. He sent it again and now it is Friday and no one will review the documentation so that we can get our heater fixed because it is a weekend and then Monday is a holiday. My husband talked to no less than 5 people and 2 supervisors and was on the phone with them for 2 hours and all that we got was a "canned script" that they had no way to reach the department that makes the determination except for the email. At one point, one supervisor had my husband on mute and would not even listen to anything my husband was saying. The response to my previous review states that I should reply with a personal message and they would get back to me. So, just so you know, they have not gotten back to me. The customer service is outsourced to another country and their representatives barely speak english. The worst part is that they took $200.00 before we could even get someone out to look at the heater, and now we have had to find someone ourselves, can't get approval for the repairs and they have kept the $200.00 even though they haven't done anything at all. It should be noted that the very first contractor that Cinch reached out to was available, but Cinch told us that they could not reach him. We talked to him directly and he was able to come out, but Cinch did not follow through with this. All in all, this company is a sham, they have scammed us into paying monthly payments in the belief that they would cover us in an emergency. THIS IS AN EMERGENCY. It is supposed to be BELOW ZERO this weekend, and we have no heat and no one will help us from Cinch. The only thing that we can now do is to try to get it fixed ourselves, but that means that we will be out of pocket the $200.00 that they charged us AND the $585.00 to repair our heating. I cannot stress enough, PLEASE DO NOT USE THIS COMPANY. It is my plan to put reviews about their poor customer service everywhere I can so that no one else is taken advantage of by this Company.

The real estate people we bought the house from gave me a few names and I called them. Cinch sounded right and I went with them. I’ve only been with them for about 10 weeks and the experience has been good. Certain things weren't covered though and Cinch couldn't do what I needed. I called and told them I had some electrical issues in the house that we just bought. They hooked me up with an electrician who came out here and did what he could that was under their warranty per se. They told me what they weren't able to do based on the policy. When I called Cinch and told them that I was a little upset that the guy came out and couldn't do certain things, the people were very kind. The rep said they were gonna give back the money it cost for the service call.

I'm comfortable with Cinch and I intend to stay with them as long as I have the home. I've been a customer of theirs for eight years now. When I call, they are prompt with responses. Recently, I had a plumbing issue. As soon as I paid whatever their fee is, they sent me the name of the contractor. They had someone come out and fix what the issue was. However, it took that contractor about a week to come out. I was about to call and ask if Cinch had an alternate. But normally, they just give me one contractor. The only issue I have is the contractor they use often takes a little longer than the time which I'm comfortable with. But they normally handle the issue in the first visit. So far, Cinch has covered everything I've asked for.

Horrible service. We are in the coldest weather in TN in years and it's been almost 3 weeks now and we have no heat. I have three kids under 11. They make us wait this long and then don't even have the decency to tell us they denied our claim. They won't fix the air ducts because they say it was Pests, but there is no evidence it was from pests and their technician didn't even get under the house to look. Horrible company, if I could give them negative stars I would. Horrible communication, no sense of urgency (considering it is freezing and we have no heating- no regard for my young kids), and they try to get out of covering anything. Just another scam warranty company.

Submitting a claim is easy and the reps are friendly as well as all the techs. All the things I needed as a brand-new homeowner that need to be covered are covered. The experience has been good so far.

The technicians troubleshoot an electrical issue that we had in our house a few months ago. They were great, very informative and thorough. I heard about Cinch through the purchase of my house and other than the high cost for a claim, it’s been good. Submitting a claim seems to be simple. As a fellow co-owner, it would be good to have the option of putting another person's name in. I started it and then, another person’s name got attached to it and we couldn't communicate very well with Cinch for that purpose.

Our furnace here in Illinois went out right before Thanksgiving. We called Cinch and they sent a tech out quickly to take a look. Five tech visits later, the furnace has been deemed unfixable, but a replacement timeline hasn't yet been shared. Its now January. How is it acceptable to not have heat for two months in the middle of January in Chicago? It has been a rough experience to say the least.

Nowadays, submitting a claim to Cinch is done online. It’s good and functional. The only frustrating thing is that they have their own people. Sometimes, you know somebody who can do a good or better job, but you have to go with the ones that they want you to go with. But dealing with the techs has been very good. Sometimes, the repair has required more than two visits. But so far, it's been fairly satisfactory. Sometimes, over a weekend, you have to wait. And you cannot afford to wait on some repairs. If it's very cold and the furnace is gone, you need somebody the same day, not in a couple of days. But other than that, it's okay. Whenever they need to replace the appliance, they've replaced it.

The best part of having Cinch is they either fix the issue or replace your equipment. I have had that situation happen in the seven years I've been with them. The downfall is communication between me and the companies that they send out to fix things. With Cinch, they don't give you any information to communicate. All it gives is an email and tells you, "This is the company that's coming out,” but doesn't give you a number to call. The company is supposed to call you. With the job I have, I can't always answer the phone in the middle of the day. I need to be the one to call them, instead of them calling me. When you call to talk to somebody through Cinch, they put you on hold till they call the person or call the company to find out who's coming to service your equipment.

I call Cinch when submitting a claim if I have questions. Or sometimes, I can do it online. The process is easy but right now, I'm waiting for someone to fix my furnace. I made the claim on Monday night and the repair person came out on Wednesday night. He said it had something to do with the electrical box. So, from Wednesday till the following Monday, I don’t have a furnace. At one point, it was in the negative degrees here. But that’s more the vendors trying to get out here and have openings. And my warranty has a reimbursement, getting hotels that the guy from Cinch told me about. So, I'm not upset at all with them. Every house should have Cinch. It’s hassle-free. They do what they say they're gonna do. I've dealt with other warranty companies and no one's been as good as them.

My experience when submitting a claim with Cinch was not good. They have this process of me needing to pay my deductible upfront. Then they assign a contractor but the contractor they assign is not good. Then they won't assign another contractor. I used them when my hot water tank went. The contractor they sent me seemed shady. He wanted to charge for some things that Cinch wasn't gonna pay for and wanted me to pay for it like a fee to remove the hot water tank.

When we moved here, our real estate agent suggested Cinch. With Cinch, we like having peace of mind knowing that if something was to happen, we have someone that we could call and get help from. We also like knowing that we've got somebody who's looking out for us. Recently, we had an electrical issue. We didn't know anybody in the area so we called Cinch and they got someone to come out and fix it for us. He was excellent. He came out and knew exactly what he was doing.

I bought a house and the sellers recommended Cinch as part of the agreement to do the repairs on the house with any issues that I have in the future. Submitting claims is smooth and the only issue I have right now is that certain things are not listed. It’s online and they don't have windows on the website so you can't submit a claim for window repair. And it doesn't have customer service where you can explain what your issue is.

If you don't have any home warranty, you should consider Cinch Home Services as your home warranty. It’s affordable. It’s easy to contact them and to go online. The only thing that I don't feel good about it is sometimes when I make a claim and they send someone out but they don't do the job, I still have to pay the deductible. I have to pay the deductible just for them to come out. Recently, the boiler would not produce the heat. The contractor came out and fixed it, and I got my heat back. The contractor seemed nice and completed all the work.

When we bought our house in March, the seller got the warranty with Cinch. We've used it once and the experience was very smooth. It was for a water heater. I was able to do the claim online then they were the ones that made the arrangements with the plumber that reached out to me to make the appointment to come and look.

I am appalled by the abysmal service I’ve received from Cinch and Sears, and I feel compelled to share just how disastrous this experience has been.

I sent my inspection report to them to show that everything was operable at the time we moved in and they just keep claiming it’s a “pre-existing condition”.

I purchased a couple of policies for my properties. I was approached at Sams club. The fees seemed reasonable. However, when it came time to use it for A/C in the middle of the summer of AZ temperatures over 100degrees, I was greatly disappointed. I ultimately went on my own and found a service tech since Cinch had me waiting over 1 week just to get it looked at. There were multiple issued with the communication and their protocal required just to start a work order. Home warrenty companies are not what they used to be. We purchased to set our minds at ease however, its quiet the opposite when needing service. It is more stressful to try and utilize what your paying for. Total run around. Endless holds and transfers on the phone. This is a total waste of money and additional is quiet the opposite of easing your mind with a home warrenty. I can say its like any other insurance that simply just adds more grief to an already stressful situation. Nothing good I can say about my experience. I dropped all of my policies and got charged to do so. Save your money. Pay the extra to avoid dealing with the stress of this company.

I have been a customer of Cinch Home Services for several years, originally when it was HMS. My experience has been very good overall. I had an issue with my heating system in December, and they promptly sent a technician to fix it. The technician was efficient, resolving the issue within a few hours, and I haven't had any further problems since. I would rate their service excellent and am satisfied with my experience.

I initially heard about Cinch when I bought a home, as the previous owners had a warranty with them. We decided to continue with Cinch after their initial plan because I appreciated the ease of requesting service and their prompt response to service requests. Being new to the home and uncertain about the future, it felt best to stay with them. The process of submitting a claim is very easy, and I've had positive interactions both with the claims representatives and the technicians who visit our home. The quality of work performed has been good. Overall, I am very satisfied with my experience.

I first discovered Cinch Home Services as part of my home purchase. My experience with them when submitting a claim was quite positive. The process was quick; the service tech quickly troubleshot the issue, ordered the necessary part, and resolved the problem effectively. My interaction with the contractors sent to my home was also smooth. Overall, I would rate my experience as a 4 out of 5.

I discovered Cinch Home Services through a recommendation from my real estate agent. My experience with Cinch has been quite positive. I handled everything online, and found their portal straightforward and easy to use. The tech who visited my home on two occasions was excellent. He was knowledgeable, friendly, and professional. Although he had to return due to unavailable parts, it wasn't his fault or Cinch's. If I need repairs in the future, I'd like to request him again. Overall, I am very satisfied with the service.

I purchased a house, and my realtor recommended Cinch Home Services, so I signed up for their home warranty. My initial experience was positive when they fixed my plumbing issues as promised. However, I faced issues when trying to get my supposedly new dishwasher repaired. I paid the $200 fee twice for service visits, only to be told both times that the dishwasher was broken beyond repair due to a pre-existing hole in the back.

I have been with home warranties for several years, and Cinch Home Services took over my previous provider. Unfortunately, I am not very pleased with Cinch due to all the changes. My deductible increased from $50 to $150, and there is an additional $100 cost if someone comes out. It feels like the prices have become quite unreasonable. Also, the technicians sent by Cinch are often unprofessional and seem inexperienced. While some of them are good, many do not complete the job satisfactorily. Previously, it would take about four or five days to get someone out after submitting a claim, but recently, they managed to send someone within 24 hours, which was impressive.

Honestly, I stayed with Cinch mainly out of convenience and a bit of laziness in not seeking another warranty company. Submitting a claim online with Cinch is straightforward and easy. However, trying to reach someone over the phone is incredibly frustrating, to the point where I've considered leaving Cinch because of it. It's hard to get someone on the phone, and that can be quite annoying.

I recently had a great experience with Cinch Home Services. Our realtor got us a plan when we were selling our house, and I needed to use it shortly after. The response from Cinch was impressive. I don't remember if I booked online or called, but they responded right away. I explained what the problem was, and they quickly found a professional to come out. He arrived the next day and fixed the issue on the same day. The service was fast and efficient.

I recently had the opportunity to experience Cinch Home Services, which came with the purchase of our home. I decided to continue with them because it was easier to do so. When it comes to submitting a claim, I've found everything to operate smoothly. Interactions with the contractors sent out have been satisfactory. Overall, my experience has been positive.

I've been with Cinch since they took over our plan from HMS Home Warranty Service. This year, I've had two service calls with them, and both were handled excellently. The claims process is straightforward and easy to manage online. The representatives were very helpful, and the technicians were outstanding. For instance, the technician who fixed our refrigerator was friendly, called ahead of time, and did a fantastic job. The same quality of service was provided for our dishwasher. I'd definitely recommend their services.

I first heard about Cinch Home Services through my aunt who had been using their services. Over the past year, I've had distinct experiences with them. Last year, my air conditioning had a problem, and they managed to fix it. However, this year, my refrigerator broke down completely, resulting in me having to dispose of all my food. Cinch Home Services responded by coming out to assess the refrigerator, and since it was beyond repair, they purchased a new one for me. Additionally, my stove had issues with heating during the baking cycle. It took a little while to fix that because I had to have two technicians.

I have been using Cinch Home Services and while I've had some positive experiences, I'm currently frustrated with an unresolved issue. My washing machine has been out of service because they keep delaying the repair, claiming they're waiting for a part. This has been inconvenient, forcing us to use a laundromat just for washing clothes. Filing a claim usually involves calling in, which I find straightforward. The technicians, for the most part, have been cool, and once repairs are completed, the service is satisfactory. But the one dealing with my washing machine is difficult to deal with. Overall, I'd rate Cinch with a 3 out of 5 due to this ongoing issue with the washing machine repair.

My experience with Cinch Home Services was not very good. When my hot water heater went out, they responded quickly, sending out a team to assess the situation. The technician informed me that the heater was very old and needed replacement. However, Cinch refused to replace it, which left me covering a $200 deductible initially. The repair didn’t last, leading to another repair costing over 100 and some dollars. They eventually replaced the heater, which incurred further costs for me. It would have been better if they had listened to the repairman from the start, as he knew the heater needed replacement.

I am pleased with their service from Cinch Home so far. Depending on the urgency of the repair needed, I either call them directly or handle it online. Their customer service has been great. Every time a repair person comes out, they're professional, polite, and courteous. They get right to work fixing whatever needs attention and they're usually on their way quickly. If a friend or family member asked me about my experience with Cinch, I would definitely recommend them.

I initially learned about Cinch Home Services when I purchased my house; the previous owners had chosen them. My experience with their service hasn't been favorable. When my microwave, which was already 20 years old, broke down, I had to pay $150 just for them to start addressing the issue. They later asked for another $100 to replace it. Given the price of microwaves, I felt like I was paying more for their service than the item itself was worth. Additionally, when my water heater malfunctioned, I ended up arranging and paying for the repairs myself because Cinch was not responsive enough. Overall, I wouldn't recommend their services based on my experiences. While some of the staff were nice and tried their best, the process itself felt inefficient and costly. I always try to handle things over the phone, as I find online services don't answer all my questions.

I recently purchased a condo last spring, and the warranty with Cinch Home Services came with it. I've had quite an ongoing experience with their service. Initially, it was frustrating trying to speak to a human being, but once I got through, Samantha, the representative, was terrific and has been helpful throughout my entire experience.

I have been using Cinch Home Services for my home warranty because it was already in place when I purchased my house, and I've continued with it since. I've had a few challenging experiences with their service, particularly with repairs. For instance, I had a refrigerator issue where Cinch connected me with LG, but the process to get a new refrigerator took about two months.

Seems locals know Cinch's game and won't respond to their calls. We were able to get someone out immediately...funny I think that's what they force you into. Constant broken promises, false advertising of "we use local service contractors " they will do what ever it takes to avoid paying or servicing their claims. I am a Realtor and will never recommend buyers work with Cinch!

In regard to starting my complaint with Cinch Home Services I'd like to state how difficult it is to understand their associates due to their lack of ability to speak English in an articulate manner, terrible telecommunication quality, nonexistent follow-through, excessively long wait times (when the associates aren't hanging up on you) and failure to execute a communicated course of action.

When I submitted a claim to Cinch, I had to pay before somebody would come out, which was annoying but other than that, it was good. They only came out once to fix my stove. The tech just came out, fixed the stove, and left. He didn't tell me what was wrong with it. He didn't say what they had to do. As far as their price, it went from $100 to $150. The website is nice. I went there to get the company's phone number, and it was easy to do.

I have the premium coverage. So I have not had too many things gone uncovered. What becomes problematic is as the deductibles go up, then one decides if there is something even worth calling them about since I don't know what the issue is. For instance, one issue ended up being a $29 part, and I would have done better to call somebody to just come out. But that's the risk you take. For the most part, I am pleased with Cinch. I've used it enough to know who I like coming to my home and who doesn't have to come back ever again. I had to retract my statement for my last claim because I found out it wasn't the company. It had been the technician that came out this time for the company. I had said flat out, “Don’t let them darken my door,” and did an excellent job. So it wasn't the company that was the issue. It was that particular technician.

Following my initial review, Cinch contacted me to apologize and offered a resolution that I found satisfactory. While I am pleased that we were able to reach an amicable solution, I would have preferred to resolve this issue without having to go public. I hope that future interactions with Cinch will be smooth, with no need for further escalation or the unnecessary expenditure of time and resources on either side.

I’m so disappointed with this service. I have been paying around $59 per month for some of my appliances. I have only had to repair one and didn’t have to leave a deposit until today. My ice maker was broken and I figured it would be a good time to use my warranty. Why is it that when I made the appointment, I was told no one would come without paying $100. So I have to pay a monthly fee and a deposit? Where does my $708 go that I have been paying for a number of years? I looked and the ice maker I need cost $75 and my husband can just install it. I would not recommend this warranty at all.

I am writing to express my dissatisfaction with the service provided by Cinch Home Services. My experience has been marked by a lack of customer service, subpar performance from your service partners, particularly Sears, and an unjust termination fee.

We submitted a claim for our refrigerator that was not working on November 4th. They sent a tech out, he “fixed it” and a day later it was still an issue. We called them again, they sent another tech out. This tech took one look at the fridge and told us that it was a non-repairable issue, and that we needed a new fridge. He told us if we hadn’t heard back within 2-3 days of him submitting the report, to follow up with Cinch as they’ll “try to get out of replacing it”. Boy was he right. We have called them almost every single business day since (hours upon hours on hold), and they keep claiming that pictures of the issue haven’t been uploaded, so they can’t put the claim through. Mind you, we got in touch with the tech, and he said he can not only see the pictures uploaded to the report on his end, but that he emailed them directly to the Cinch representative when she reached out to him via phone. They told us they would have it resolved by today (12/17), we called, and they said they “still don’t have the pictures”. It has been a month and a half since we submitted our claim!!! Still no resolution. What a scam.

Cinch is easy to get ahold of and someone comes in within 48 hours. But we had problems with our microwave and they ordered three parts -- two parts came but the third part never came. We discovered that they canceled it and they reordered it. They finally got the parts and they worked on the microwave but the next day, the microwave wouldn't work. So, they came back on December 3rd and the tech said it was the transformer. They supposedly ordered the part again, but I'm not sure now what's going on because the microwave is still not working. It hasn't been working since October. The problem apparently is with the part. So, I can't say that I blame them. Up to this point, they've been excellent.

We have purchased Cinch home insurance for the past 3.5 years. Our washing machine recently broke and flooded. It took weeks for someone to come out and look at it. It was a Sears repairman who eventually came out. At first, he said there was nothing wrong. When I asked where the phantom flood occurred, he then said he couldn't get a part he needed! We had a choice of buying a new washer or waiting for Cinch to order the parts. The order would take some time, he said. We decided to buy another. In the long term, it would likely be cheaper to not have a warranty. The repairman was useless as was Cinch. Don't sign up, you will regret it.

Filing a claim with Cinch has been a little bit easier now that they have a website. They've gotten quicker about answering the calls. There can be confusion and things that you don't know are covered by doing the claim on the website so you have to call to understand if things are gonna be covered or not. Fast customer support on the phone is the best way to get answers because questions are complicated and I don't wanna have to write a paragraph online to get an email answer who knows when. The reps could be more responsive on the phone but I'll give them credit that they have helped me in the past on the phone quite well.

If I could give cinch home services zero stars I would. I filed my claim in March 2024 to fix my Samsung microwave/oven unit. I paid my deductible and scheduled my first repair appointment in early April. This is when my nightmare with Cinch began. Over 20 appointments scheduled, five missed appointments by Cinch even though I waited for them all day, technician after technician wasn’t aware of the progress, or lack there of, of the last technician, one technician took our oven door off and dropped it on our floor and busted our kitchen cabinet but denied it. My husband was standing with him. He wouldn’t give us the number to file a property claim and kept saying he’d go to Home Depot to buy cabinet paint and touch it up himself. Days later he gave us the property claim number via text because my husband kept asking him. My husband has a back issue but had to help the technician lift up the heavy oven door to try to reattach it but he didn’t have the knowledge to reattach it. The technician tried to Youtube how to do it, but wasn’t successful. He had to leave the oven door propped up against our kitchen cabinet for 1.5 weeks until the next technician could come. He requested a helper and a dolly because it was a heavy lift, but the next technician showed up alone with no helper and no dolly so he couldn't fix it. Four appointments had to be cancelled when a technician showed up with no helper and no dolly claiming they didn’t know they needed them, but the last technician said they had requested it in the computer system. One appointment they took the oven door off again, and laid it on my nice living room rug, only to stain it with oven grease. At the beginning of our claim, i spent 13 hours on the phone trying to figure out where some of the parts one technician had ordered…we kept having different technicians saying we needed more parts, different parts upon every single visit. Finally, all parts supposedly came and two technicians tried to put them in the microwave, but said they didn’t work. next technicians at the next appointment said they put them in wrong. I was told by a couple technicians that Cinch was a terrible warranty company and the other warranty companies they work for would have replaced our unit by then. One technician told me that Cinch was trying to wear us down so bad that we would just give up on the claim. Their system to communicate the problem to each technician at each appointment is extremely flawed. Every appointment was like I was in the movie “Groundhog Day.” No technician knew any of the problems, requests, issues, recommendations and parts needed. They always would ask, “So what’s wrong with your microwave?” It drove me bonkers. So this meant they started from the beginning each time. It was insanity. Our microwave/oven unit was finally fixed at the very end of October. 9 months of hell. I filed a claim with the Better Business Bureau and Cinch tried to buy me off with reimbursing my 100$ deductible. I wanted my warranty payments back since the collected my money but didn’t provide me with a quality service. They acknowledged we went through hell, but basically said they can do whatever they want, it’s in their contract. Too bad, so sad. Warning: Go with American Home Shield. I was told by a Cinch technician that they are honest and reliable.

We are two-time customers with Cinch. The first time, we had a good experience. The second time has been terrible. We were charged for a plumber to come out to fix an item. He did not fix the issue, and we finally had to contact another plumber in the area to have the issue resolved. We paid $150 for the plumber with Cinch (who did not fix anything), then $350 to finally have the issue resolved. I was not given a refund from Cinch, despite the service provider not fixing the issue. I then had to call for another issue and requested they not use the service provider who charged me and did not fix anything. They immediately assigned me to the same service provider.

If I could rate Cinch -1000 stars, I would. I’m in disbelief that the company has been in service for 40 years, because of the terrible service me and my family have received. Cinch forced us to wait 2.5 months for our heat to be fixed in the middle of winter with a child. The temperature hit below 30 degrees and even snowing a few days. We first reached out to Cinch in mid-October. A technician was sent to our home. He couldn’t fix our boiler so another technician was sent a day or two later. He needed a part that he requested from Cinch. The part arrived a few days later. The technician said Cinch ordered the wrong part so another new part needed to be reordered. By this time it is the beginning of November. We assumed the part was ordered. A week goes by and there is no communication from Cinch. Temperatures were starting to drop, my wife and I called Cinch several times in an attempt to quicken the process. We were told each time the part will arrive in less than a week please be patient. We called back of the day Cinch told us it would arrive and they pushed the date of arrival to a week before Thanksgiving. By this time it is freezing in our home; we layered with coats once we were out of bed. Our daughter even became sick. We had to leave our home to stay with family. We asked Cinch if we could get our own service folks to complete the job (and for Cinch to cover the cost) and we were told no. We asked for our deductible back since it had been almost two months at that point and we were told no. I stressed to them that our daughter was sick from being in such a cold home. We were reassured that our case would be escalated to medical. The new arrival date came and went and the part did NOT arrive. We called Cinch, who said our part would arrive two days before Thanksgiving and the service provider would arrive on Thanksgiving to fix the heat. The part NEVER arrived. We were then given a date of December 5th. My wife and I called then and were on the phone with a supervisor representative for over 2 hours to try to get the bottom of it. We asked again to get our own technician but was told we would only be offered $218 toward a repair that usually cost $900 or more. We were told that the cost that was quoted by the technician was around $200 so that is all they could offer us. During the call, the representative got a "miraculously" notification and tracking for the part. It was set to arrive December 7th. The part FINALLY arrives. The technician comes out the next day after the part arrives. He disclosed to us that he found it strange that Cinch ordered the part on December 5th. My wife and I went to look at the tracking and sure enough the label had been created on December 5th, most likely around the time of the 2 hour phone call. We had been calling Cinch since October… 2.5 months and no one did their due diligence to see if the part was actually shipped/ordered. We called on a weekly basis and were told to “be patient” the part would arrive. The whole time it had not been ordered/shipped?!? This is ridiculous!!! Cinch has the worst customer service I have ever experienced. We were finally escalated to a medical case manager named Evan R on December 6th. We got on a call with him on December 9th told us there was no previous escalation to medical case manager in November as he had only received our case the business day prior, December 6th. I find this to be ridiculous to expect a family to stay in the cold for 2.5 months and Cinch only offered us a refund of the $100 deductible. We asked for the out of pocket cost to be covered to rectify the situation, which was less than $300. We were told no and dismissed. Evan even questioned us “Wasn’t your heat fixed?” To him and Cinch it didn’t matter that it took 2.5 months for our heat to get fixed, it didn’t matter that our daughter was sick with a cold a few nights, it didn’t matter that we had to take time away for work and family to spend hours on the phone chatting with Cinch representatives, it didn’t matter that we had to leave our home for several days when it snowed. (This is the second time we used Cinch to file a claim. The first time was for our pipe breaking in our home. We were displaced from our home and once again Cinch was having difficulty with their vendor. This is another ridiculous situation and I will add this to another review)

I initially called Cinch with two issues that had to be separately taken care of. When I first moved in, I had an issue where I had to call Cinch for a couple of other things too with the house that was wrong. The person said that next time when I call, I can mention up to three different things that somebody can come over and take care of. That was then though, when I first moved in. Now, I'm told that everything has to be separated. So, I don't really care for that too much. But it is what it is.

If I could give zero stars, I would. My experience with this home warranty company was absolutely awful from start to finish. The process took far longer than it should have, and the technician they sent was completely unprofessional. They showed up in a Toyota Prius with no uniform and clearly had no idea how to repair appliances.

I've had Cinch for years. This year is the first time I've ever had to have anything with Cinch. They took care of everything and I was so relieved. I had a water leak from my refrigerator. I had to have a lot of work done. I had to have tiles up. I had to have wood dropped. They put a container taped and plastic up to keep it out of the family room. When they took that down, they pulled the paint off the walls. I had to have it all painted. There was no stopping place. Also, it leaked downstairs. I've got a little kitchenette down there and I had to have that flooring replaced. It was a big job. My experience with them was great.

Update: Since leaving this review, a representative from Cinch reached out and provided me with the resolution I was looking for. I am updating my review based on their efforts to make this right and I very much appreciate their willingness to understand my frustrations and provide a replacement for my appliance that could no longer be repaired. Thank you!

The heater stopped working. The repairman came out. He repaired it. It did not work again so I'm waiting for him to come back out. If it ends up my heater being out, my heater is quoted between $8,000 and $13,000 to get replaced. If I have to replace it through Cinch Home Services, the $700 I pay a year will be worth it. It would pay for itself.

I've been using Cinch for probably 20 years. They were called a different company when I started using them, and I stayed with them. I've had one claim myself personally on one that we bought, but other than that, it's my clients that file the claims. They use an online reporting system, and it works reasonably well. But for some of my clients that are older, they have a little difficulty with the phone prompts. So I've advised them to default to the operator then, and deal with a person. So, that's worked out for them. The outcome was fine. The claims were paid, and the repairs were made. So, they were happy with the outcome.

Cinch Home Services offered a good coverage. It's like a peace of mind. Get it, especially if you don't know what's going on with the house. It's something worth getting. When we get a house, we never know the true conditions of everything. With a $100 deductible, they would fix it, or if they couldn't, they would replace it. It feels very secure. I would pay $100 and not worry about the rest. I wish they had a more diverse coverage. It's $100 per service. If we're talking about a bigger unit, there are multiple places that would have problems at different times. Let’s say I have five places that I need to fix over time. It's $500. If it's the same unit, same problem at different places, would be great if there was a discount for next time. Other than that, we made the right choice because we ended up using them shortly after we moved in.

My hot water tank rolled down last month and I needed a replacement. I put in the claim with Cinch and the technicians came in the next day. It was real quick. But they said they were gonna order the tank and I had to wait. The excuse they kept giving me was the supplier couldn't get a tank. But that didn't make any sense because the plumber that I hired on my own got it the same day that I told him. At the end, I had to still pay out of pocket, and Cinch would reimburse me. If they know that they're having problems finding an item, they could offer the reimbursement right away instead of waiting a week for it. They should take care of the issue as soon as possible. Having no hot water for a week in the northeast is not fun. But other than that, I'm happy with the coverage. Also, the technicians with Cinch are very professional and knowledgeable. They're very qualified.

When you file a claim, you don't get to pick who you want. But you won't know you don't want a specific contractor unless they come out. The second time around I needed somebody and Cinch recommended the same company, I told them I didn't want that company. When I had HMS, I could choose my deductible and it could be 50 or 100 then I just had my payment annually. Cinch bought HMS and now everything's more expensive. They require a payment upfront which wasn't the case before. With HMS, we would give the service tech the money at the time they came out and it was a little bit less.

I mostly have done my claim to Cinch online. I had several claims this year. Three of them were completed. I am having an issue with one of them, but I perceived the issue being more with the service provider and not Cinch. I had three plumbing issues and one issue with a dishwasher. The dishwasher issue's taken care of well expeditiously. My other two plumbing issues, a pressure water valve in the basement and a toilet issue upstairs, were both taken care of well. The other issue was a plumbing stoppage in my sink.

I bought a house and Cinch came with it. They're hard to get in touch with. Everything is touched on and it's hard to speak to somebody. They refer people back to the internet, and the internet is horrible. The first issue that I called about was my washing machine, but that was something that was just overlooked. When the people moved it and brought it into the house, they didn't turn on the water. Nobody had to come out. The second time I called, we saw the water on the floor and thought our furnace was leaking, but the service guy said he didn't see any water, so he couldn't follow it and see if there was a problem. He checked everything and everything seemed fine. He was knowledgeable.

Cinch was a referral and it was the first one that we found that we like. We've needed our hot water heater, our stove and our dishwasher fixed and submitting the claims was easy and fast. The reps were also nice and the techs were very friendly and helpful.

I’ve had Cinch since I moved into this house and I’m finding mystery stuff coming up. The repair guy fixed a pipe that was too short for some reason. He showed us what he was doing and when he got the tools. He elongated it and was done within a half hour. He had an assistant. So, it went well. It looks like we may need to call again for the dishwasher. We've been doing one thing after another, which is part of having a new house. The quality of work was A-plus, 100%. I liked it. But you have to pay when you submit a claim to Cinch and I’m already paying monthly. That gets to be a lot. It went up too. It was 53 and now, it’s 63 a month. They never told me why.

They've done good by me. The only complaint I would have is it takes too long to get to a person to put through a claim. You have to go through all the computer prompts. As far as any contractor who's come here, they've all been very professional and have done the job well.

Cinch came with the purchase of the house we bought in 2019 and we knew there were some things in there that had a potential to go out, so we renewed the warranty every year and have continued to need it every year. The first couple years, we had some issues with getting the claim filed and getting them resolved in a timely way, but the last couple of claims we've had have been a lot better. Most recently, it was our furnace and before that, we had some plumbing stuff. We also had another furnace claim, and we still have the plumbing thing. The service people have all been great.

I've used Cinch twice, and both were successful. I did everything online, so it was very easy. I had someone who was very professional and timely come out for a dishwasher repair and the person fixed it faster than expected. It was a good experience.

Cinch was purchased for my family by the sellers of the home we purchased, and we've had a good experience so far. All communications that we've had has been fine. We filed a claim in August because our air conditioner went out. They sent out a technician to recharge it and got that taken care of. We filed another claim on the second week of November because our HVAC had gone out. They sent out a technician that assessed the problem but he couldn't fix it. Cinch sent out another technician that replaced the circuit board on the main blower of our furnace, and we've had no problems since. I've been pleased. Everything was timely.

I requested two things from cinch. My oven not heating up right and my refrigerator was not making ice, so I went on the computer and it was very easy to put my things in. I also have a copay of $100, and it's a lot cheaper than paying somebody to come out and fix it. I paid my deductible online, then the service people called and made appointments. They were both great. One guy's name was Mark. On the stove, it was right before Thanksgiving, and my element went out. Mark said, "I don't know if I can get another one before Thanksgiving." I said, "Look, I have 12 people coming for Thanksgiving." He went out to the truck, came back, and said, "Hey, I found one in Dayton," which is a while from here.

I tried to submit a claim on the app before, but I'm always not one of the options that I can pick. So, I need to talk to somebody. I go ahead and call. I would have to jump through some hoops. Cinch Home Services would keep wanting to put me on the AI. I hate that. All the contractors are great. This last time, I had to call the guy twice, because my furnace is old. It was still under warranty. The guy came from Sears to fix it. He said it would have been easier to get a new one. But since it's under warranty, I had to go ahead and get the inside, called the primary and secondary heat transfer place replaced. He did that.

My experience with Cinch has been going well. I used them recently. Our furnace had a problem and they sent somebody out quickly. The company didn't fix it right away. They had an issue. But they sent them back out and they got it fixed. I've been with Cinch for three years now. Their claims process has been easy. All I have to do is pay my deductible, and normally, it's covered. I don't have to mess with it.

We were with Cinch Home Services for 15 years and the service sucked. I couldn't understand the people that I try to talk to to get things set up. It's a language barrier. We had trouble getting people out for our furnace problem. Also, Cinch sent a plumber out that couldn't fix the well. Cinch said, "We're only paying up to $1,500," and that was never told to me. I had to take what they said and I took the $1,500. I got my own well guy and have my well fixed myself. That was one of the big problems we had with Cinch.

The contractors would come in and go straight to the problem. Both technicians came and both times they solved the issue. However, we got an older house and bought the plan but Cinch based it off the newer houses. I got older parts and Cinch would need to replace them. A lot of times, they just patch up. They only pay up to certain amount on a replacement for it. When they advertise, they say they cover everything. And they break it down after people sign up and give them the plan, they see what Cinch covers but it is not everything, it would just be to a certain amount. That's blind siding because people get it and think everything is covered but it's not. It's only this part after this amount. A lot of times, it isn't enough to cover what they cover to fix what the problem is if the appliance or the plumbing item would have to be replaced or taken out. So, people are still stuck paying it out of their own pocket.

Cinch was recommended to me and I’ve had it for nine years. They went with what they promised and I’ve had a good experience up to now. They send somebody out within 24 hours. You don’t have to wait a week until somebody comes out though usually, the part takes about a week. And if it falls on the weekend, it becomes 10 days. For somebody who doesn’t have a clothes washer, they need it and can’t wait for seven days. So, Cinch should get the part overnight.

I’ve been with Cinch for less than a year and the first time I filed a claim, it wasn’t very good because their system was not designed very well. I had a serious sewage problem and the rep kept saying they would have to send out someone. I told them I was in a house where there was no flush. I had to call my real estate agent, who got ahold of somebody who had some authority, and they told me to call my own plumber. I was able to get somebody out quickly and Cinch took care of the bill except my deductible.

Our real estate agent signed us up with Cinch Home when we bought the house and we really trusted what she got going on. She had really good recommendations and I've also been recommending Cinch to everybody I know. It's the best and submitting claims is very easy. Sometimes I get a little bit confused on what's covered and what's not, because the coverage is very wordy, but that's with any kind of policy. It's always going to be wordy. Also, the technicians are always very good.

Cinch assigned a service provider who came to my home on 11/26/24 to take a look at my broken washer machine. They diagnosed that three parts related to the motor were inoperable. The total cost for repair was nearly $740. It has now been 13 days and Cinch has still not given approval for the repairs or determined it to be a replacement. I call daily and Cinch claims that they are waiting on additional information. They tell me to call back in 24-48 hours. This is the first time I’ve needed something this large since becoming a customer 9 years ago. They were great for little issues, but it’s clear they are dragging their feet now that something large has come up. Buyers beware!

I put in a claim for my Heating system paid my deductible and everything! However my request was not put in on the same day it was put in on the next service date it was supposed to be put in as a EMERGENCY but was not done!! When I spoke with Advanced Services they said nothing had been put in and this type of thing happened often.I then call Cinch back and tell the representative what happened and iasked if he could do a conference call he said no I will call them. I asked to speak to a supervisor and he said NO I said NO he said NO you don’t need one!! I could not believe the type of service that I received PLEASE TRUST AND BELIEVE I WILL BE LOOKING FOR A DIFFERENT INSURANCE CARRIER!! It’s going to be below 20 degrees here and I want get assistance with my heat until tomorrow maybe Wednesday they don’t care about you at all !!!!!!!

They deserve minus 10 stars!!! I have a Cinch Home Warranty that is worthless! I placed a service request because my heat stopped working on Friday. I was told there were no service providers available until Monday. It is 20 degrees outside and 40 degrees in the house. I asked to speak with a supervisor and was told there were none available. I spoke with escalations who told me the company does not have service providers that work on the weekend. I asked when a supervisor would be available. I was told they did not know but I could leave a message to have a supervisor call me. That was Friday, today is Sunday and I have not heard from anyone from Cinch. This is absolutely unacceptable.

Everything has been great. Depending on where we were at, Cinch Home Services has multiple technicians that we could grab from. One of our properties is a little farther out, so it has been tougher to get one that Cinch would designate. Usually they would switch it and say, "You guys find one for us." They would go about it that way. The last time, we had to keep it under a certain dollar amount. Otherwise, we would call and get, "This is what it is." Obviously, the coverage is the coverage. So, they would be bound to it. But they just want preapproval. Most of their service technicians come from the City of Rockford. If it's a specialty like a fridge, that's where it runs into the difficult thing.

Cinch Home Services is a very good company to work with. My refrigerator ice maker went out. I called it in. It was very easy. The contractor called within an hour before they came. They had to order a new ice maker because the motor went out. It was excellent.

Cinch is great and they got a good product. I recommend it to almost all of my clients, and I have it on one of my properties. I have nothing bad to say about Cinch. I have not gotten any bad reviews from my clients, too. I used them a couple months ago, and I'm satisfied with the service that I received. Customer service has been great. When I called, I got help, and they were fast.

We've been satisfied with all of our experiences and the techs. We had an air conditioner that was not functioning and they had to come out several times and replace different parts. Finally, they ended up putting a new compressor on it.

We were extremely happy with HMS. In fact, we told people about them. If they asked us if we would recommend them, we told them we’d recommend them completely. The people that they had under them were really good. Before it became Cinch and we were dealing with HMS, our furnace and hot water heater went out. It was stress-free dealing with the people that they sent. Then Cinch took over. At first, we were very unhappy with Cinch. There were things I needed to ask before I made the appointment, but they wouldn't even let you talk to anybody unless you gave them your credit card. Things have improved a lot with Cinch but I don't know if they are vetting these companies that they're sending out to people's houses. Customer service has been good but there are some times we can't understand what the people are saying.

Having a home warranty is necessary with repairs. This is my second year with Cinch and they're doing fine, but in the beginning, not everybody gave the same information. I submit claims by phone and it's easy. I tell the reps what the problem is then they have someone come out and do their job. If they have to come back, they do and I respect that. Recently, the toilet in the bathroom was backing up, and the service people came and took care of it. I am happy I have Cinch. When they say they're gonna do something, they really stand behind their word. I hope I don't have to use them, but if I have to, I know they're there.

Cinch offers a good policy. We've been with them for quite a few years since they were HMS. I've had several claims with them and my experience has been good. I call and talk to a representative, and they help me. The service people come out a couple of days later and they're courteous and do the job well. The issue is 100% fixed and I don't have to wait too long. One of the service people had to order an appliance, but it was good.

Cinch came with the house I bought and it's easy to use. When the air conditioning went out, the contractor was fast. A part was bad so they put a new part in which fixed the issue.

I had a claim for the washer with Cinch and it took really a long time to get the work done. The techs tried to replace some parts and that did not work. Part of the issue too was they kept cancelling the appointment to come out saying that the parts did not come. But they were in my basement with the washer and I had them for over a month. So I wound up renting a washer until this was all done. From start to finish, the whole thing took about 3 months. But the techs were very nice and professional. Then they sent me a new replacement and I love it. I appreciate Cinch Home.

I've been with Cinch Home for over two decades and I like that I don't have to pay full cost even though I'm paying a stipend throughout the year. As Chris Rock would say, “Get insurance in case stuff happens.” For example, my air conditioner repair was over $4,000. And even if I'm paying $700 a year, that $700 was worth me coming out of my pocket over $4,000. The process of submitting claims is very quick and they keep making it more efficient. You go online and you put in your information, your serial or model numbers and select which item you're looking for. Then they require you to pay your deductible upfront and they will provide you with a contracting company to contact. You contact them and sometimes they'll call you. But I'm an anxious person so I call them right away and I want to get my appointment in ASAP. But it's a very seamless process and you're in and out of a call within five minutes. Also, I've never had any rude rep.

Cinch is wonderful and I'd recommend them to someone. I had that other company before then Cinch bought them a couple years ago. My experience submitting claims wasn't good at first when they took over, but it's gotten much better. They're answering quickly and getting things done. A couple weeks ago, I did a claim online for a dryer that stopped working and it was easy. However, they sent somebody out who didn't fix it well at first. It lasted a week, then it broke. I called back, and Cinch got them back out quickly. Now, the dryer is doing fine. I don't like how loud it is, but I'll live with it.

The process to file a claim is easy enough and Cinch provides quick response. When there was a leak in the air conditioning, the contractor who came acted professionally and responded to the request. It was full of stuff and they had to blow up a hose.

I used Cinch for the garbage disposal. It wasn't working at all, but then they came in and they cranked it. So far, so good. The techs were good. I wasn't expecting two people. So far, whenever I've used Cinch, they were sufficient. The deductible is okay because once I paid it, I haven't had to pay anything else.

I like the easiness of the claims process but some of the communication between Cinch and the vendors could be improved. A contractor came out when I had a plumbing issue. They diagnosed it and did their due diligence. They didn't lead me astray, so it was great. They were professional.

Around July, our AC went out so we called Cinch. Then someone came out next day. But after that, it kind of took a while. Then we expressed our situation about our newborn being home and us needing it, they worked a lot faster. Also, our furnace went out last month and it was done a lot quicker than last time. But when I called Cinch, it would give me the circle of, "Call this number." Then that number would tell me to call the number I just called to call them. That was kind of frustrating. But after I found out exactly who to get ahold of or how to get ahold of them, it was easier.

I would recommend Cinch Home Services. They sent a contractor out and took care of the claim within a couple of days. It was very pleasant and professional. It was a great experience.

The techs were nice and timely and got the work done. But it's hard to get in touch with Cinch outside of the website. I can submit the claim and then somebody else contacts me. But if I have questions for Cinch, I have difficulty getting in touch with them.

It's nice that the appliances are covered. There have been a couple of times that I couldn't find a provider to perform the services and I had to do it on my own and try to get reimbursed for it. For the Jamestown, New York area, I had trouble finding somebody to perform on my boiler, and it took me over a week of not having heat before I had to go outside the network and hire somebody. It was like pulling teeth. This last claim was easy other than sometimes, like the dryer, Sears would only do so many days a week. I submitted the claim, but it was almost three weeks before I could get a technician to come out to fix it. But they had somebody that I described the problems to and they had the parts already sent to my house before the appointment. So, the guy already had what he needed to perform the fix. The contractor was great. He was nice.

My entire HVAC unit went out in the house. They sent out 3 different companies multiple times who put a Band-Aid on it to try to fix it. But after that 3rd time, the company that Cinch Home Services sent out to fix it said it can't be fixed. The whole unit had to be replaced. It took some time because it was during COVID. They waited on parts. It was during the summer months, so it was terrible. It took 2.5 months, but it was worth the 2.5 months because they replaced my entire unit and I only came out of my pocket with $1.000. That incident is what makes me stay with Cinch and I refer them often.

Cinch gives me peace of mind and makes me feel secure. I've had them for almost 5 years now and I'm able to sleep at night knowing that I have all of these professionals behind me. If something goes wrong, they'll be sent out and the problem will be fixed. Customer service could be improved though. A lot of times, it's very hard to understand the people that are on the other end of the line. But I would still tell others to go with Cinch, and I've already referred one of my friends to them.

I like the quickness of the service with Cinch. Their contractors are knowledgeable. If you're a homeowner, it's a necessity because things break in the house. Cinch covers the important things, such as a hot water heater. Recently, it became cold outside out of nowhere, and in Florida, it wasn't time yet. I went to turn on my heater, went back to sleep and when I woke up, it was still cold in the house. I didn't even notice that the heater never cut on. After trying a little bit of things myself, it didn't work. That was when I knew there was something wrong with my heater unit. I checked online on the Cinch website to see if my AC and heater unit was covered, and it was. I was able to submit a service call right then and there on the website and I paid the deductible. I was a little confused with the deductible, so I looked it up to make sure what deductible meant.

I initially put the work order in September for an HVAC issue. I was told it would be quicker to do it online, so I put the order in online. The technician will come again today. The technician should be here some time this morning. It has been two months since I have put this work order and the issue is still unresolved.

Cinch Home Services is a very hard company to get ahold of a human being to talk to. We would speak with AI. We would have a choice of prompts that didn't fit the situation that we would call about. It would go through some other prompts and it would hang up on us sometimes. Other times, it would stumble during the prompts. Like if we said, "For a new claim, press 1. To review an old claim, press 2." All of a sudden, we would not hear any voices, and hear something come on that would say, "Press 6." So, we know we missed a whole slew and one of their options is not to talk to a customer service rep. We would go through this process five times, and finally, somebody would come on the line and they ask if they could help us. Also, getting ahold of them by email is very difficult. We do not return emails.

We got Cinch when we bought a new home in Maryland. We had a claim pretty quickly, and they were very responsive, timely, and easy to work with. My garage door broke. They had somebody there within a day or two and I ended up using them to replace the garage door. It wasn't covered but it was great to get that service. The website's easy to use as well. I'm happy we got Cinch. It's well worth it.

I had a claim to Cinch yesterday. The plumber was here, and everything worked out perfectly. I have not had to call them in the several claims that we had. We've had no problems with everyone that we've had out here. We're very happy with Cinch. We've had them for eight years. The only thing is it is very hard to get the customer service reps on the phone.

When they come, they're fine. But they don't always answer when you call. When I submit a claim online, they give me a number right away and I call it. But the place that I call doesn't always call back. I called twice and both times, I had to call back a second time and tell them that I needed them to have somebody come. Two times, it was for my washer. They were minor things. But when you don't know what you're doing with them, it's hard. The techs have been fine and most of them I can understand. They're mostly foreign, though. I had to ask them a couple of times because I didn't get what they were saying. But they know what they're doing. Cinch also covers every appliance that I have.

I submitted a claim online with Cinch and their website was very friendly. The techs who came out were excellent as well. I'm very happy with Cinch.

My washing machine wasn't spinning correctly and it was making really bad noises so I couldn't use it. I went online and set things up with Cinch Home for a service call. It was very easy to do. They sent this person out and he was very nice. He looked over the washer and said that it needed a control board. So he looked it up and said the washer was older so they didn't have that anymore. He then said he would put that through and let Cinch know. He said if they couldn't find the part, there would be a replacement. So I waited for about a week and I finally got something.

I appreciate the online platform for reporting issues, but it needs space for additional information. The options are there, but I have no other way to further explain and add more context. I would like the ability to have duplicate claims too. Right now, I've put in a claim for a washing machine, then another problem was caused, but the original problem wasn't resolved. It was a bad experience, but it was just the service provider's expertise. Still, I can't do a second claim because it shows up as I've already submitted a claim once. Having a list of options rather than just being assigned someone would be preferential as well.

I'm happy with Cinch. I have a tenanted property that was under the prior warranty company which transferred to them. My tenant put in a claim on the air conditioner during the summer, and the heat when he turned it on, and everything went fine. The tenant is happy.

Cinch came with the house I bought and I just call them, pay the deductible, then somebody comes in a day or so. The technicians are professional and the work is done quickly. However, the refrigerator guy that they sent out here was not good and the service took two trips. It took two people to fix my refrigerator. Cinch should make sure that they the techs are gonna be as good quality as they think they are.

No can speak English told them don’t want color micro wave they have was told they would send check.now they want to charge me 35 percent restocking fee.they pay a little to nothing as it is,now they want to take the rest.

I was Scammed by this company. I got their services from Sam's Club. After Paying them 49,99 for a year and $120 copay for services to check my LG refrigerator. Cinch sent a "Technician" who open the back of the refrigerator and blew air to the fan and said the refrigerator was fixed but to give it a few hours so It could start cooling up. The next the day the the refrigerator was still not working. I called Cinch told me I was not covered because the "Technician" said it was not a mechanical issue. As a disabled Veteran I feel this people shouldn't be able to keep scamming the public and should be brought to justice.

We have sears warranty that cinch us the appliance co. They came to look at our thermador freezer and they said we were roach infested and denied our claim. Had Massey our pest co. Come out and they found no roaches. Had another appliance co. Come out and the panel that is broken is totally enclosed so water can not get to it. They contacted us as required by cfbp. The only thing cfpb requires is they contact me once then they are clear. I responded to them yet have not heard another word. Do not use cinch

BUYER BEWARE! Purchase Policy at own risk. Customer Service NON-EXISTENT. Representatives, when you are finally able to reach them after several disconnections are non-English Speakers, do not listen and spout off memorized company line repetitively, waste time apologizing repetitively, will not provide their names, refuse to pass you to supervisors, and when they do, you will find supervisor doesn't speak English either, if you are not disconnected again. It was a three day four plus hour investment of time on the phone simply trying to report the issue for attention and paying a $150 deductible before they dispatched a price gauging plumbing service to come out who was charging me, the customer in excess of 1000K for parts "not covered" in the warranty. Being familiar with the cost of water heaters and parts and labor involved, I contacted Cinch, explaining this after again taking in excess of three hrs trying speak to someone who spoke and understood English. I was told someone would immediately get back to me. After three days, no one did, forcing me to go through the time robbing frustrating process again. On requesting a different plumbing service, I was refused. I finally decided to do the job myself paying $450 out of pocket for the new water heater and installing it myself in less than an hour. On going through the process contacting Cinch, AGAIN wasting hours with being disconnected and trying to find an English speaker, I informed them I did job myself out of pocket for $450 which included all parts and labor by myself and was told they'd be sending my check out that day after apologies rained down. That was two weeks ago with no sign of my check arriving so where I currently stand, Cinch has taken my money month after month for umpteen months, a $150 deductible, they attempted to charge me $1000 more for things, "not covered by warranty," multiple hrs on phone being disconnected and being forced to deal with people who could not speak or understand English, being passed around, put off, and being lied to. I have filed a BBB complaint and am considering further action. Final result, I am out $600 out of pocket and personal time and labor invested for something they were going to charge me a further $1000 to do.

If I could give less stars or a negative number I would do so. They are by far the most unorganized service organization I have worked with over the years. I pay a monthly fee for a whole home warranty which includes things like a dishwasher, washing machine etc. I called in on Sept 28 of 2024 to request service for my washer. As of this date, Nov 11, 2024, it is not fixed. Lots of delays for parts. They keep ordering more parts (up to 6 now) which extends their 21 day clock (I am at 44 days now). There is no one to talk to or get a status or a plan. Their automated attendant phone system disconnects you. The portal is useless in terms of tracking your actual status. When they finally assigned a support person to "manage" my case I was told by him I could call him anytime. Guess what, the number does not accept voice mail so you can't even check in on parts or arrival times. Today, I have wasted another 8-5 day that was scheduled and as of this message, 4:00, no calls, not a single one to let me know if someone is coming or not. Choose your home warranty company wisely. I thought I did.

When we moved into the house, we just got the home warranty and our shower handle broke. Submitting a claim through Cinch went smoothly, and they were quick about coming in to fix it. I wasn't even at home because I had to get out to do something. Still, they were very professional, and my daughter was pleased.

I had to file a claim to Cinch, and it was seamless with the account manager's help. I was not a fan of the provider that came and fixed my appliance. I did not think he was professional. He is not somebody that I would want back in my home. They did the job that they were supposed to do. I just was uncomfortable with the provider. Overall, I would recommend Cinch to a friend.

Cinch was on top of stuff when I submitted a claim. The technicians were really good, too. We had a leak and the parts they put on it were way better than what was there in the first place. They were nice guys. The home warranty is good to have, because if I was to do that out of pocket, it would have cost me more. The only thing that I had to pay was a $200 deductible. The only thing is the deductible part because there are other companies that offer us and we wouldn't have to pay a deductible, but I did not know that until I already paid for Cinch. Other than that, I'm satisfied. It's a good coverage.

Cinch is efficient and affordable for the most part. I filed a couple of claims so far. One was for my AC unit. Another one was for drainage issues. It's my first time ever using Cinch, so I wasn't very familiar with anything to do with it, but it was self-explanatory after getting to the website and making sure that if I was looking to get a specific repair done, that it was easy to navigate through the online and just have them come here. They quickly responded to any concerns. Every time I have a conversation with any of the representatives through the phone, they're always very informative and very polite.

Cinch is good in repairing your stuff, which is what I like. They don't give you any hassle when it comes to your repairs. But I had to do separate claims for a washer and dryer. Both needed to be looked at and I gotta pay for both of them. The reps never said it’s two different prices. I wish I had known that because I had to pay a plumber. He charged 182 an hour to come out. Then, I had to call a plumber out for the garbage disposal. A couple of months ago, the air went out and then, Cinch had to get me a new garbage disposal because it stopped my sink up, which was great. So, I had those back-to-back.

We were looking at home warranties when I first bought this house and Cinch came up. We have been with them ever since. We never had a problem with submitting claims but sometimes, the contractor would not notify Cinch that they couldn't perform the job. So, I would have to call back and explain that I still hadn't heard from the contractor and ask if there was any problem. Cinch took care of it rather quickly. That was on the contractor and depending on what time of year, whether it's the furnace or the AC, it could be busy and they just couldn't do that particular job. It was not Cinch’s fault. When Cinch sent a tech, it was spot-on every time. They took care of the problem and I never had to go back after that. There are a lot of home warranty companies out there now and I've had people tell me that Cinch's prices are somewhat higher than some of the other ones. But I am comfortable with the price with the times that I've called.

The stove broke and Cinch gave me money for it. I got $700 which was more than generous for a 20-year-old stove. $700 isn't exactly enough to buy a new stove, but it seemed fair. The tech was nice and thorough. He tried to look up the codes and asked me if I had any original paperwork on the stove. He Googled it and was able to determine it was over 20 years old. He called a few places trying to find a part but couldn’t so, he said he would have to call Cinch and tell them it was not fixable. It usually takes them 48 hours to make up their mind and it was a Saturday so they were not gonna do anything until Monday or Tuesday.

When I first got Cinch, it didn't cover my washer and dryer. I had to call and pay a difference and add that online 'cause I needed services done for my washer and they came out and fixed it. The tech who came out was okay. Cinch has been fine.

The service that I had yesterday from Cinch was very nice. My furnace was not doing right. The technician came and examined the furnace. He said the furnace is in good shape, but there's some other zone problems. So, I got a reschedule from another company. He called Cinch and we got a rescheduled service, which will happen next Tuesday. So, we feel satisfied with the service. Our local Cinch representative is Nathan and he is very good. I'm a senior and whenever I have a problem, I reach him first. He's always been so patient, explaining everything to me and say, "Please do this. Please do that." So, I'm really very, very impressed with his kindness and patience. When we have parties with my friends, I recommended Cinch to all of them. I explain what is company is about and my experiences.

I've been with Cinch for three years now. They send somebody out to fix things if we have issues. Submitting a claim has been relatively easy. Our recent claim was for the furnace. It wouldn't heat until they sent somebody out and fixed it. The techs who came were great. But you pay $200 when they come out and do it and I'm paying a monthly fee too. It's too high. It used to be 125 and it's been jacked up to 200.

Cinch provides very good service and has good people. I've had a number of calls and it went well. It's been an excellent experience. My last claim was plumbing and On Time Plumbers showed up. I called in the afternoon and the plumber was out the next morning. The main shut-off valve for my water supply to the house was leaking and cracked and he fixed it. He was a professional, excellent and delightful guy.

I've had them ever since I've owned this home and it's been 14 years now. They've been good. I've had my recent interactions, which were unsatisfactory. But in the overall scheme of things, they perform well. I would recommend them.

We just had a new air conditioner installed through Cinch. I was pleasantly surprised. Cinch came through and went above and beyond our expectations as far as working with us to not only fix the issue with the air conditioner, but to replace the unit. Brad at Lee County Heating and Cooling really was the biggest factor in the whole equation. He was fantastic. He was a 10 out of 10. His knowledge, professionalism, punctuality, and follow-up stood out. I was very impressed with the contractors that Cinch partnered with. In the future, if I ever have to buy a warranty, I will buy one from Cinch. That's how satisfied we are.

When I submitted a claim with Cinch, it was good. The AC stopped working and they set up with an air conditioning company and they called me and set up the appointment. The techs were good. It took them 15 minutes to fix it.

Recently, we had a good experience with Cinch. But overall, since we've been paying our premiums, I really have had not good experiences. I sent in a claim when the water that runs through the ice maker on the front door of the fridge wouldn't turn off. The contractor had to get a new part. The mechanism that the filter sits in was old and something was wrong with it. So they replaced it. The guy that came out was fantastic. He diagnosed the problem and then ordered the part on a Monday. Then he was back on Thursday and everything was working when he left. It was a very good experience.

We've had Cinch for almost 20 years. When I've dealt with the agents, they've been very polite and understanding. They're very easy to work with. The process is simple and it's an easy monthly payment. We've used Cinch to fix the air conditioning and a stove a number of times, so it's paid for itself. What I like most about the service is the ability to call up and get a contractor out quickly with at least a fixed cost initially without an hourly charge. But sometimes they rush to get the job done and aren't necessarily totally complete with it.

I had an excellent experience with the reps. They were on time, accurate, and kept me up-to-date at each moment. They changed the appointment and then they had an earlier cancellation, which I accepted. It was all very smooth, professional, and informative. The installation crew was superb as well. There were two very professional gentlemen. They were very courteous and pleasant. We have two little dogs and they got on really well with the dogs. They found the part and then replaced it. The more experienced gentleman knew exactly what he was doing. He fixed the item without disrupting the whole setup. When he came back with the part, he just put it in, fixed it, and tested it. It was smooth, easy, and very relaxed.

I like the fast response from Cinch. The communication is great and the tech services are good. It's working great. The contractor that came out was perfect, clean, and knowledgeable. They showed up on time and communicated earlier that the tech was going to be on his way. Then he came and did the job. He followed up just to find out if the part that he replaced was working good and closed the deal. It was easy to do business with Cinch. They have always been great. Every time I had something going on here in the house, they helped fix it and take care of it.

Cinch Home Services corresponds with me. The individual that they sent provided good feedback, called and communicated. I have one job that is outstanding, but I'm hopefully supposed to be done by tomorrow.

It used to be that there was no service charge. Now, there is one. Also, it used to be that it took a while to get a service rep out here after we called in a claim. It has been working out better now.

I learned about Cinch through my real estate agent who helped me buy a house this past spring. I purchased an older home and she recommended it as part of keeping up with normal maintenance and wear and tear of the home. I thought that it was a great value for the potential savings that it would provide in the case of repairs needing to happen or emergency situations wherever systems fail.

Submitting a claim for the water heater was a little complicated because I had to call 20 times to ask Cinch to send me the person who would fix it because it was dripping water. I had to shut off the water for my whole house and it was a week without water. So, it was very difficult. The repair people needed to replace the water heater and I had to pay for them to get the permits. It is working okay but I haven't received the permit or the replacement.

When I bought this condo, they had Cinch already on it so I continued it through the next year and then signed up to have it activated again just a few weeks ago. I had an incident with my furnace, which wasn't turning on. I called and was scheduled for Sears to come out and service my furnace. It was a very easy claims process. They had to order a part and the tech came back the next week and repaired my furnace. He explained what he was doing and what part he was ordering. He was very nice and concerned about cleaning up afterwards. Everyone that I had contact with since was very helpful and considerate of my age. They helped me get things ordered in the way I should have. I did have to pay $150 to have the part ordered but that was the only thing.

We bought our house and the previous homeowner got Cinch as our home warranty. Their service is good and we've renewed. Sometimes submitting a claim is easier than others. The online experience is easy, but if I have to call customer service, it can be a bit of a runaround. Calling a number and trying to get to a real person can be difficult. Besides that, our experiences with the contractors have always been good. They're local, and they've always been responsive and helpful. They show up when they say they would and they're people that I would call back on my own if we needed to have some kind of service done. Overall, it's nice to have a warranty plan.

When we first purchased our home, Cinch was one of the services that was paid for and it's great. It's a neat concept. It's like living in an apartment, but without being in an apartment. Our heat stopped working and with the winter coming, we tried to get it done as quickly as possible. I went in one day to put in the claim online, which was quick and easy, and then, the next day, they were out here. The guy taught me how to fix it if it happened again. It was just a quick switch that needed to be pressed.

Cinch bought out HMS whose customer I have been for so long. When the spark lighter on our gas kitchen range stopped working, they sent someone to repair it. However, they weren't able to fix it at all ‘cause the unit is so old. They can't get parts for it anymore. I had a very helpful discussion with the repairman who has long experience with such situations, and he recommended that I use a grill lighter to light the burners by hand instead of buying a new unit. He was a great source of information about that unit, which I would have never figured out for myself. Overall, I'm entirely satisfied with Cinch. Every time I've dealt with them, they've been prompt in responding to my request and have sent out good people to do the work. What more can I ask for?