Cinch Home Services Reviews

I tell Cinch Home Services what's going on and they take care of the rest, which is nice. Also, the monthly payments are reasonable. However, we still haven't had the work for my air conditioner completed. Cinch is waiting for parts to come in. I last talked to the people a week ago. We're into the second week. I didn't hear from them last week and I haven't heard from them this week. But they do what they need to do. I would recommend them to other people.

Cinch sent someone over for the water heater. They said the tank dropped and something about the architecture reason that the tank shouldn’t drop like this. Therefore, they said it was not covered. But then according to the contract, it’s considered pre-condition. I filed a complaint, and then they sent a second technician in to do another evaluation, and reported it the same way that the tank needs to be replaced. Cinch approved only up to $1,000, although the tank itself costs $4,000. They said anything about maximum liability, and that's all they would pay for. But that was never in the contract when I purchased the contract. Regardless, it will be covered. There's no maximum liability language. But I didn’t want to argue because I've been waiting back and forth with Cinch for weeks. Now, I am about to get the plan canceled.

Stay away form Cinch home warranty. Submitted a claim for our water heater. After 10 days with cold water and to call to complain. The next day they said all that is covered is $1000... we already paid $200 so we'll be getting $800 from them. Our yearly premium is $683 so... totally not worth it. Their representatives were completely inflexible too. Cinch is a no go.

I submitted an a/c service request online in the first week of May. A technician arrived May 7th and determined that it was an electrical issue instead. I was advised by Cinch that I should give them 48 hrs to receive the diagnostic. I gave them 72 hrs, only to be advised that they still have yet to receive the diagnostic from the service provider, and needed to wait another 48 hrs! I asked "Isabella" for a supervisor and she was SO RUDE, UNPROFESSIONAL, denied my request, and told me she could hang up on me because she sensed the aggravation in my voice! I told her i will just call back! Upon calling back, the next associate was more helpful, despite being told I would have to wait another 48 hrs! Mind you, I was informed by the service provider that they sent the diagnostic report on May 7th, and again on today!! So Cinch, I am NOT a satisfied customer at this point!!!

When I called in to Cinch's customer service, I got to them quickly. The stress and delay was waiting on the third party. There was a miscommunication once where a guy told me seven business days but something was missed in the call so I had to wait another 7 to 10 business days. The freezer wasn't freezing so it caused the refrigerator to not cool down as much as it should. When they diagnosed it, it was determined that we needed additional services. That took another three weeks. It took more time than I would have liked, and the confusion was stressful. But when the contractor came in, they were efficient and did what they had to do. The price is worth it.

I like Cinch Home Services, but it takes long for them to come to agreement what they need to do. When people have something like refrigerators or appliances, or something dealing with plumbing or heat, Cinch needs to expedite their service more. I pay my copay, and they should expedite their service, and the repair or replacement.

Having Cinch is convenient and so far, we've not had any issues with our service. We needed a new water heater recently and our claim experience was fast and easy. The techs were out the next morning. They were also very friendly and helpful. Everything went really well. We will continue our service with Cinch.

We had a claim for the furnace. We think it was the thermostat. The thermostat works fine when it's the air conditioner, but when it's the furnace, it acts weird. But it never got resolved. We never figured out what was going on. The guy who came out thought it was something else. We never called it back in. We just let it go. But Cinch is there if we need them.

Whenever I have a problem, I call Cinch and the next day, their contractor is here. They call me and make sure the contractor comes. When the first one didn't come when I had one of the problems, Cinch got me another one. The other one was canceled. Cinch told me to take my own contractor then they reimbursed me. Yesterday I spoke to my neighbor about Cinch and he signed up the same day.

We've had a couple of claims and Cinch booked them. They handled them extremely well and they been very reliable as far as having the techs coming out. But for my last claim with my air conditioning unit, they told me that the tech was going to call me but he never did. I waited a few days then they called me back and asked if he scheduled with me and I said no. I also told them that I've tried calling the company that they suggested that we use and nobody ever returned my call. So, the lady said they'd supply another vendor. A couple of hours later, I got a call back from Cinch again and they said they were going to send that same company out.

A couple of years ago, there was a pipe in the bathroom by the bathtub that must have been leaking and the water leak leaked down into my kitchen. Cinch came out and fixed that promptly. But just recently, my furnace broke and I made the claim to Cinch and it was horrible. They had a guy come out and look at the furnace. It took almost a week for him to come out. He tried to get the furnace started again and it didn't. So he figured it needed a part and he let Cinch know. They were supposed to order the part. I kept calling the service provider and he said that it was up to Cinch. I kept calling Cinch and they kept sending me in circles.

While the company did me right by refunding my deductibles on both appliances, the kid that came out with the refrigerator didn’t quite seem to know what to do other than just putting a little bit of Freon in the refrigerator. It is still in the same condition so I will have to have them come back out again to look at it.

Every time we've had something go wrong, Cinch has held up their part of the bargain. There was one time where we had to wait on one person a little bit long to get him out here, but that wasn't Cinch's part. It was for a freezer repair. They were supposed to come one day but didn't come until a couple of days after that. The serviceman got his days mixed up. I called, checked on them and they said that they rescheduled it. Then he had to order parts for it so he wasn't able to fix it that day he came. But when the parts got in, he was able to fix it.

Cinch is prompt and makes things easier if something comes up. They get people out to fix your item that you need fixed. I have submitted three claims with them and not had any problems. The technicians have been well knowledgeable and helpful when they come out to fix things. A technician recently came for a furnace and cleaned it. It cost me $200, but it was worth it to have it done right.

Cinch responds within a reasonable time. The technician that came out was very professional and accommodating. I was a Sunday. He called and said could he come a little earlier. I was going to church but my daughter was there. He said as long as she was of age, that was fine or else I would have had to change it to another day. The work was good. I've had three things done so far that I didn't have to do a request to come back. But I don't like that I have to pay the fee before they come. It is also higher now for someone to come out. It's $150. Also, I had some trouble maneuvering through the website. The way I had to select the dates messed that up so I had to call.

Cinch is a good company. We like it. The website is okay but an access to a person when you need some help is much better. The number is not that easily available to contact an agent. Also the price has gone very high. It was very good when I bought it.

I've had some good experiences and some bad ones but overall, it's been good. I had an operator who didn't put an order in so I had to call back and put the order in again. The last time they came out was when they fixed my dryer. There was a part that they ordered and they put that part in. That was good and the tech did a good job.

A very welcome relief that this could be escalated for further review and resolved in a satisfactory manner. Thank you so much, it is greatly appreciated!

We had good service on our dishwasher. A young guy came out and ordered the parts which came in in a few days then he came back and fixed it. Cinch was also involved when we had a service person come to look at our furnace and the air conditioner and found something that was dangerous about it. The company that they had hired to do it said that they couldn't get to us for a couple of weeks and they felt we needed to get somebody over here. Cinch approved it and told us to go ahead and contact someone locally. We did that, and they had it fixed in a matter of days.

Having a home warranty is a good backup plan. The pressure relief valve on my water heater was leaking, so we needed to replace that. Cinch's claims submission process was straightforward, and the tech was awesome. He was very knowledgeable and got everything done in under half an hour. It was the perfect experience.

I tried to even explain that my daughter is 8 months pregnant and we need the air working. I’ve been getting the same old tired response of “I understand how you feel.” Unless you don’t have air at home you don’t understand.

No service in my area. I live in Tyler, Texas, 100 miles from Dallas and Cinch has no contractors in my area. Last year, my water heater went out and I immediately filed a claim with Cinch. After 3 days, Cinch finally told me that they do not have any contractors in my area and Cinch would not pay a travel fee for a contractor out of Dallas. I had to find a contractor myself and then pay him to replace my water heater and then sent a copy of the bill to Cinch who then paid me back after deducting a significant amount of the cost. Dozens of emails and phone calls.

Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.

We've had Cinch for about a year now. I'm on my 4th claim with them...interestingly enough, we purchased Kenmore appliances for our home in 2017 because we thought they were solid products. EVERY appliance we own has had a major malfunction this past year. Fortunate that we had a home warranty. Unfortunate that it is through Cinch...they are not a cinch to work with. Every claim has taken us hours upon hours to resolve. From technicians not repairing correctly the first time to Cinch not being able to find a technician and us having to find a local technician and having to go through a VERY arduous process of getting reimbursed. The most recent experience is a no show technician to repair our washing machine. I took the full day off of work because they could only give me a window of 8am-5pm. I tried calling Cinch customer service at 4:15pm to let them know the technician didn't show up. After being on hold for 30 minutes the customer service rep told me that I would have to call back after 5pm because that's the window I was given for repair. I tried calling back after 5pm and their "normal business hours" are 8am-5pm. What a joke!

They don't really cover anything.

Well pump went out on April 17th. The website would time out while trying to put a claim in, so I called the number. On April 18th, their service provider showed up and did their initial diagnostic which he had to send back to Cinch for approval. Cinch called late on April 18th for approval to move forward and let us know that we would owe additional money for non covered charges. We approved the same day. April 19th, the online portal showed that our plumber would be out that day. I call the plumber in the afternoon as I've been waiting all day for him and he said cinch has removed the appointment from his portal and he can no longer schedule it. I call cinch immediately and they said it will be resolved shortly. Here we are 24 hours later, 7 additional phone calls, it still isn't resolved and our portal now shows that it's back to looking for someone to come service the pump. It's been four days with no water, and still no resolution in sight. I'm fortunate that I didn't have to pay for this "warranty" as it has been absolutely worthless.

It's very hard to get through on the phone with Cinch. I've had two claims and in order to even find out if it's a claim, you have to pay the money. You can't call and say, "Is this gonna qualify as a claim?" It's gonna keep sending you to do it online. It's nearly impossible to get in contact with someone. And any time we've gotten anything done, we've had so much out-of-pocket that we're just dropping it in August.

Terrible experience working with this company on getting our water heater replaced. Waited with no hot water for a family of 6 for more than two weeks for them to tell us that they don’t have a service provider in our area. They instructed us to find a provider and submit the claim to them and it would be reimbursed. Less than half of the replacement cost has been reimbursement. Shameful business model. Completely disappointing!

My name is claricia I’ve been with cinch more than two years it seem to me every time I have a problem I request service. The technician always have a issue on March I believe the 27th or the 28 my cook top stove bused when I turn it on the glass busted open to a lot of different way I called sent the same day to let them know what happened within three or four days they sent a Sears technician to my home to assess the situation he look at it he called him and he was covered under the warranty. That was three weeks ago. Ordered the part. I only received one of the part I call cinch to ask them what’s going on they told me that sears system was out. They can’t send any email. I’ll give you update of what’s going on. I waited another week for them today. I received another text and an email from cinch let me know that they were sending another technician to my home to check the stove. They have poor communication skills. They don’t care about your family as long as the family is OK the customer service gentleman help me, but he transfer me to his supervisor and I asked his supervisor do you have kids, he said yes and I said he was because I had to go to restaurant to feed my kids. He tells me to go get some wood and cook the meal outside for my kids. Thank you for having such a good supervisor to give me good advice I on the phone and I tell him thank you for the advice and I said do you know I live in the city in the community? I can’t go outside cooking food to cook for my kids and he said to me I did it for my kids. I’m not gonna stay with cinch no more that a second time that’s happened to me.

Cinch called me and told me my service is gonna be cut off. I've been paying them almost six years, and they call me talking about ending the service after a couple of days that the payment was late. That is crazy. They don't give you enough time to even try to make another payment, let alone look at how long you have been paying it, to come calling. But besides that, the service person that came out to help me was good.

Our experience submitting a claim with Cinch is good. Initially, we had a little issue. They needed to replace the machine and they called that it was on the way and they were coming to deliver it. But, it didn't come. I had to call Cinch and they followed it up, and in two days time, they delivered it. So far, all the technicians that have been sent to my house have been very wonderful. Their attitude is very nice. They are very friendly, respectful and their work is also good because I haven't had an issue since they came to fix the problems. Their price is a little high, but the service is good.

I have been with Cinch for many years and this was the first time that I had an issue with the hired contractor service. This was in no way a reflection on Cinch. Due to an upgrade in the hired contractors system which lead to a complete disconnect between Cinch, the customer and the hired contractor. The Cinch customer support team was made aware of this situation and I was immediately contacted by Wendy. Wendy without hesitation immediately resolved the issue and I'm happy to say that I'm getting a new refrigerator. Thank you Wendy and Cinch for having my back.

I recently had to use Cinch Home Services for an HVAC problem because it wasn't heating. The contractor came out immediately and took care of the problem. So, we like Cinch. The cost and the quality of service are decent. It's reasonable. However, for multiple things, it would be $200 deductible. But they have somebody come out here quick and fix whatever I need fixed. So, I'd rather pay a bit more.

In the past, my experience with Cinch Home wasn't too bad. But with my most recent claim, it was horrible. Our refrigerator went bad, the back of the thing rusted out, and our food was starting to go bad. So, I kept telling Cinch my concern and they kept canceling the order or saying that the order didn't exist. And they messed up 100 times. Even going through the payout process, they processed the check wrong. So, I had to call out and have it same day shipped. The whole process was really broken. But as far as fulfillment is concerned, at the end of the day, I got exactly what I was looking for. I got the same model situation and I got the payout for that.

I hate that Cinch's price went up, but they give good service. I submitted a claim for the washer and they were fast to reply. They got somebody out here pretty quickly and they had to order the piece, so I had to wait a few days for it to be fixed, which wasn't too bad.

We had an HVAC issue and reported it to Cinch. They sent Leo Underground to us, and the tech who came to do the service helped us to turn the heater back on. At that time, he did not replace any parts, and we had heat. About 10 days later, we had the same issue, so we called Cinch again. They assigned the same people 'cause it was the same claim. Leo Underground came and our heat is still back on, but there were no parts replaced. Right now, it's hot, so having our heater is not that urgent, but the tech explained a lot of stuff to us. Everything is working as well.

Cinch has been excellent so far. We've only used them one time and our experience went very well. They were very prompt and efficient. We used them for the garbage disposal. The tech was quick to come out, and the guy was dynamite. He was quick to get it in and made sure everything was fine before he left.

Cinch has been good. They've done what they're supposed to do. Last month, I had a claim on my air conditioning. Somebody came and they took care of the air conditioning problem.

I'm trying to find something else other than Cinch Home Services. They sent out a contractor for the furnace, they sent out five different techs but nobody could fix it. They didn't know what they were doing. We got somebody that works around the apartment. He got it fixed the same day. The others should have known what kind of furnace it is. And they have two brothers that work on this type of furnace. It took them 15 minutes to fix the problem. The guy that came here to do the toilet came four times. And if he's supposed to be a plumber, it shouldn't take him that many times to get the job done. Eventually, he got it done, but it was a mess.

I've had Cinch since 2018 and my experience has been good. I had a recent claim for a big leak. The big drain started backing up. So, they got some guy to come out. He said that the drain was not supposed to be receiving laundry liquid. So, he moved the tube to the sink close to the area that was part of a different drain. He also cleared out what was blocking the drain that was in question. He did everything he was supposed to do and also gave me good advice. So, I was happy with that. Cinch responds really well. When I call them, they'll get stuff done. But when they send you a text and you have questions and you text back, they don't typically respond.

We've always had good experiences with Cinch Home Services and would recommend them. The only thing the contractor was a bit disappointed with was he had to drive a long way. It didn't affect us. But I could tell he was bummed out. We get a lot of that. We just go with who Cinch told us. Maybe they could look by area code. We're outside of Ann Arbor by 10 miles. So, it's not uncommon that we get some of that.

My experience with Cinch was exceptionally great. I love the warranty service that I have. My hot water tank went out and my claim experience went very well. I made my claim in the morning, and by the end of the day, they had me scheduled for somebody to come out. They came out and they were quick, told me what the problem was, went through it, and handled it. It was great. They didn't give me a hard time.

I'm supposed to get my dishwasher replaced through Cinch. I haven't used the service in a long time because I'm grandfathered from another company. I've had it since I've owned my house. So, this process is taking longer than before. I did have a claim last month. Something was wrong in one of my sinks in the basement. They did that one quickly, but this dishwasher thing has been taking a little bit longer than I would like. Also, I like their customer service, but sometimes there's a language barrier. They're very helpful, but then sometimes it's hard to understand when I talk to someone in customer service.

The scheduling is not always great. If I needed to reschedule, I go back online and there's nowhere to reschedule even though I get a link saying, "Oh, if you need to change things, here it is." I would have to call the service provider, which is fine. Also, a few times, we've had providers that are a few hours away from me, which makes no sense and the work ethic when they come out has not always been great.

We were approached in Sam's Club by a Cinch rep about a home warranty. We went home and researched it and called and the salesperson was wonderful, made all kinds of promises, and said how easy it was to file a claim. Our Air Conditioner was not working and we needed it fixed quickly. I called and held for over 30 minutes and was disconnected, this pattern went on for hours, I finally reached someone, what I needed to know was if we could call an HVAC company to get them out ASAP, and would be covered, he said "I think so, let me ask" and then I held and the phone was again disconnected. I spent over 4 hours on the phone.

Cinch has been fantastic. Both times that we used them, the response was excellent and the problems were resolved very quickly. The first claim was a backed up sewer, and the second one was the furnace went out. I put in a request late one evening and they were out first thing the next morning.

I had a claim for the refrigerator and Cinch sent out the techs very quickly. Then, they came back in a couple of days to put the part in and fixed it. Also, I used to be a real estate agent and I used to sell Cinch to people that bought homes and they were really happy with it.

It was excellent with Cinch. The repairman figured out the problem right away and it took a week to get the part and fix it.

I had one tech come out thru Cinch Home and that was all fine. But for my recent claim on my heating unit, the technician they were supposed to have come out refused to fix it, so I had to have a separate company because at that point, it was emergent and I didn't have a choice. They had to end up getting a heat strip and it cost 600 some dollars. Then Cinch said they could only pay 60 towards it. So, they only gave me 375 and I ended up having to pay $1,100 out of pocket. And they refused to give me any more than that.

Something was going on with my heater and it was an extreme cold day. I did the claim at 8:00 at night and they were here 8:30 the next morning. However, I don't like that when you have to submit a claim, you have to do it online.

I haven't had a problem from either one of the technicians Cinch sent out. The first time a technician was there, it was 30 minutes. They had to check the plumbing that was backing up. The second time, it was an hour. They came for a faucet that was leaking.

I am happy with Cinch. When I needed a plumber, they hooked me up with somebody that was there the next morning and fixed my problem. The guy was neat and courteous. He knew what he was doing. It was very good quality.

Cinch has been great. We called and, right away, they set us up with the AC person. They said it would take 24 hours for them to call us back and they did. The repairman did an amazing job on the AC unit that had a condescension line that was cracked.

Cinch told me I had a $100 deductible, but I ended up paying that along with 360 extra dollars for my recent water heater claim. I wasn't aware of that upfront, so I had to pay out of pocket a lot more than I was originally prepared for. But they replaced my water heater and it was a lot cheaper than having to come out of pocket. Also, the claims process went quickly. It was fixed within two weeks of me calling. They couldn't find a vendor immediately, so that took the longest. But I live in a very rural area, so that was the issue with finding the vendor.

We had a claim with Cinch on our heating unit in the house and the guy who came out was really knowledgeable. The claims process was pretty good and we have no complaints.

We put a service call in for our broken Dishwasher on March 10th. It is now April 13th, and it is still not working. Cinch has had no problems taking my monthly payment or my deductible during this period of time while I'm left without a working dishwasher for a busy family of 8. They seem capable of handling the initial claims, but if anything has to escalate, it all goes south. I'm now extremely frustrated because I can only reach out to them via a chat portal, which I did for the 4th time on Thursday. The chat message states that they will typically respond in a few minutes, but it's now been 2 days and l haven't received any contact. Save your money and self insure. I could have purchased a new dishwasher for the price of the premium and deductible without the headache that Cinch has put me through.

I CALLED in April 2 to have my air unit service. Customer service set appointments for April 7 with Sear to fix the issues. After waiting all day no one show up. Called Cinch back -- they told me to call Sears. After 2 hours of waiting for someone to pick up..Sear told me I'm not in their system. Called cinch back. They made appointments for Tuesday (again) no show. Set a time for Wednesday (again) no show! Called Cinch again -- they told me they change service company and that a different company will be out Thursday between 8-12 am. Here it Thursday and no show! Called back in -- I have been handed over to a case manager -- Dominic-. I called Dominic and she told me it will be next Tuesday the 16th before they could be out. By the way a very rude person! So I have lost 4 days of work and still don't have air! This is very unacceptable!!

If there was a way to give zero stars, I would. Absolutely horrific customer service and an even worse of repair companies. So far I’ve paid $1120 for a “non-covered” item which I was told was covered when I called, my support beam in my garage is now damaged and drywall is falling on my car. You may be wondering what I paid $1120 for: $120 service fee + $1000 for the replacement of 2 springs (retail cost $150)!

BEWARE!!! Have had policy with Cinch for roughly 7 years. Customer service has really gone downhill!! I believe they outsourced their customer service teams offshore. My Dishwasher broke down and all claim responses from Cinch have only taken place because I have called them on my end. I have the premium package through Cinch. I paid the $200.00 deductible on March 3, 2024. Cinch sent their repair partner to my home who said the engine was bad and another replacement part is not in production and the report went back to Cinch. Cinch said they would find replacement parts but eventually confirmed they were not on the market (so that was a waste of time!) and then Cinch said they would replace the dishwasher. So, I paid the $100.00 replacement fee. That meant another long wait but ok…Replacement company comes to my home. They said they still don’t have all the parts (needed extension lines) and they left the dishwasher in my kitchen instructing me to call Cinch (my partner was home and I wasn’t- I would have had them take the dishwasher with them). After multiple follow ups, I am presently on hold with Cinch- today is April 8th. I asked for a manager and they transferred me to escalations. Escalations told me to pay to have the dishwasher installed! And they would reimburse me a measly $150. They put me on hold and the manager supposedly wouldn’t take the call. Cinch is referring me to GE. I havey called back yet again and they are saying the $150 won’t cover the replacement and then saying that it will. The reps are friendly and it doesn’t seem to be their fault- just poor customer support overall. Other claims were fine but this time- horrific! Very disappointing- I pay $70 per month for this policy. Now I have to find a new home warranty company.

When something breaks and I'm out of town, I just call Cinch or get online and open a claim. The process has been quick. I've used them three different times, and I was pleasantly surprised to find out they can repair a microwave. But getting it pulled out of the cabinet and putting a new one in was a lot for me to figure out. It ran well for another five years then it just broke again. They told me it needed a new motherboard but there were no motherboards any longer for this model. Cinch gave me a link to pick out a brand new replacement. They advertise that they replace it if they can't fix it and they did. The contractor put the new microwave oven in and everything was for just $150 deductible. I was happy that they did that. Cinch is worth it. The cost is starting to get expensive but I understand that. It used to be $100 and now it's more. But it's still competitively priced.

My most recent claim with Cinch was a hot water heater problem and the fella that they sent to take care of it was so kind and respectful and I appreciated his professionalism. It took a little bit longer than what I had hoped, but come to find out, Cinch decided, in the long run, to give me a whole new hot water heater. It took some time to finally get it done. But I was grateful. They finally saw that it was the hot water heater problem. They replaced the hot water heater. They had to order something and I don't think they were trying to put me on hold, but it was tough. But no complaints about the people and the man who came out to work on it. They couldn't have been nicer.

It's been easy to call in service requests with Cinch. We've been able to get folks to come out and take care of problems quickly. So far, we haven't had any problems with claims being approved and getting the work taken care of. Everybody I've spoken to has been helpful and tried to either get us connected to somebody who can take care of the problem or was able to fix or set up whatever it was we needed. Everybody who's come out through them has been great, too and it's nice not having to try to shop around and call and see who's gonna be available, and that it's already taken care of for us. I would always love for it to cost less, though.

My overall experience with Cinch Home Services has been good. But now, they're not helpful for me. I just received my bill. They didn't fix the refrigerator. But they charged me for it. It has been two months and they don't know what's the problem with it after four technicians came. One technician said, "I fixed it." But the problem was still there. The other one blew something and the water leaked from there. The third one didn't know what was going on. The fourth one came and said, "You have the problem with vent.” I said, "Why didn't the other technician tell us?" He said, "I don't know about it. I ordered the part. It's gonna arrive in 15 days." But it's now almost one month. I called Cinch to change my refrigerator. The rep said, "Okay. You guys have to wait seven days." But they didn't reach back out.

I just had to submit a claim with Cinch Home Services and it was awesome. I had a pipe in the basement that when I drained my tub, it would leak. And I said, "Okay. So I don't know what the protocol is. Let me call and find out." They said, "To start the process of filing a claim, you have to pay your deductible." Someone would come out and assess it. And they would send someone out to repair it. If it couldn't be repaired, they would go ahead and repair it. If it had to be replaced, I would have to pay an additional $100 for the deductible, which was wonderful. They came out, did what they had to do, and it was fixed.

My well pump recently broke at my house. I had no water, I couldn't even flush the toilets. I go onto the website to make a claim and there is no option to service the pump. I know that to have that covered is an additional charge so I tried to bring up my personal coverage which is not available anywhere on the website, just a generic handbook everyone receives. So I called someone myself, because at that point I didn't have time to be placed on hold for an hour as it was an emergency, which is what ended up happening. I got it fixed and had to shell out $2500. When I called to get a reimbursement, because it turns out I did pay the additional money every year to warranty the pump, they refused to give me any money because it was an unauthorized repair. I waited on hold for an hour and was transferred to 6 different people before anyone could even tell me this information. I have tried to contact them now twice since and have been unsuccessful. Luckily my warranty is up for renewal which I surely will not be doing to say the least.

I did a claim two months ago on my microwave and it was perfect. I submitted it on their app and it was user-friendly and quick. They sent my microwave out and it was replaced. The tech who came out was also really nice. He knew everything and he was able to tell me about the microwave. There was no messy cleanup, too.

Sometimes it's easy to process a claim with Cinch Home and other times it's difficult because we live somewhere where there are not much workers that come out to do the jobs. So sometimes they haven't had an opportunity to get someone to come out if they didn't have anyone on their roles and trying to get someone else to take it then. But the contractors who were able to come out were good. We recently had appliance repairs done and since then, everything has been great.

The contractor was helpful. We were able to get a new furnace and upgrade it. It was covered by Cinch and we just had to pay for the extension tank on it.

Very rude customer service. The woman literally started yelling at me. Cancelled my warranty with them. Charged to cancel my warranty, tried to get them to fix my AC unit, their tech tried to claim it was the thermostat without actually checking anything then tried to charge me 350 out of pocket for cleaning. Just garbage.

Hi my name is Elvin. I am writing this review to express my complete satisfaction with the outstanding assistance I received. I liked to give honor where it is due and I believe Beth ** with her warm and caring demeanor gets the job done in a way that I have not experienced in over 16 years of doing business with Cinch. She was confident and determined. I left away feeling assured and also satisfied having a great experience, thanks to her refreshing personality. Please use her as a template for future training and further training in customer service.

Cinch always handles our claims well. They're always on top of everything. It's been a good service. They're always there for the customer appointments. The claim process is very smooth. The reps are always nice and helpful. Sometimes, I have a problem with scheduling, but overall, the techs are okay. The jobs are completed, and feedback and communication are good.

Suffice it to say...I am thrilled at how Cinch customer Service went above and beyond to resolve this for me!

We had been with HMS forever and Cinch took them over. With our first claim, our experience was a little tough. We couldn't get a body to answer the phone, it was all automated, and we didn't get callbacks. But the last three times have been smooth. Our last claim was last month when we had a problem with the dryer. I put a request in the automated system and I made a mistake when I said the manufacturer of the dryer. But I got somebody involved with Cinch and he was very helpful and accommodating. He made a bunch of phone calls and sped things up for us. The tech from Anthony's Appliance Repair they sent did a really great job. He had the parts in the truck at the time and fixed the dryer. We didn't have to wait for him to order parts. They have my vote for being totally prepared, knowing what they needed, and taking care of it quickly. I'm happy with Cinch and I'd tell others to use them.

Run away as fast as you can. My contracts expire in July and I will not renew. Customer service is subpar, agents hang up on you if you don’t like their answers. Providers take forever to respond. Most don’t even answer the phone and make you leave a voice mail. My last 4 service calls have been total disasters, Fighting with Cinch now as their incompetent provider left the house with a natural gas leak, didn’t even look at the tag that the gas company left and never told us why he was leaving. I called customer service and the agent hung up on me purposely.

We have Cinch Home Warranty and they are terrible with their customer service. I first was pleased that my 21 year old Maytag dryer broke and they did replace it with a comparable dryer. First of all, it takes forever to get a live person to talk to. Second, if you have to get an appliance replaced, they will not pay to have the broken one taken away (which I am upset about because what I am going to do with a broken dryer?). Then here is where the problems really started, the GE delivery company told me they couldn't deliver the dryer because it was not ordered with a power cord. I was then asked to call Cinch and see if they would approve the power cord ($28) because GE wouldn't let me purchase it myself. Nope, after 3 calls and talking to a case manager, I was told, sorry, we will not purchase a power cord. What am I going to do with a new dryer that has no power cord? This is unbelievable. We decided to go buy the cord ourselves so we could use the new dryer. I am so disappointed that we pay $60/month and a $100 deductible for them to send an appliance that still won't work. I am appreciative that they replaced the dryer, but they should have followed through by making sure that the whole replacement/install/dispose appliance is taken care of. Now we have to figure out how to get rid of the broken dryer. I will cancel this warranty and find someone else who is willing to take my money and follow through with the full appliance replacement and disposal correctly.

We had a very good experience when we put in the claim with Cinch and the only problem was the company that came to repair. They didn’t let us know when they were coming. They didn't call us back and we always got an answering machine. I'm from the old school and I like to talk to people. I don't like to talk to a machine. But the techs were wonderful. The man was very personable and a great representative of the company. He did an excellent job, knew what he was doing and explained how he took things out and what he put back in. And I like that. Cinch is one of the best that I've ever come across.

It's easy to file claims with Cinch Home Services online. The first experience I had was my entire heating system went out when it was nine degrees outside. It was late, but they sent somebody out. Somebody was out quickly and replaced the entire thing, and it only cost me $250. My washer and dryer both died. It was the washer that I did with them. Somebody came out and attempted to see if they could repair it. For whatever reason, it couldn't be repaired. So, they wrote and said, "We can either send you this dryer or give this much towards it." It was a simple process. I've recommended Cinch to people. I've always been satisfied.

The cost of Cinch is very much in line with our budget plan. We've been with them for three years now and they’ve got a very customer-friendly access line when we submit a claim online. We've used it three times and it's been very easy access and great communication through the company. They always give us a prior notification through a text message and email. They identify who we are to expect and what credentials will be shown to us.

The furnace went out and when I submitted a claim with Cinch Home, it was fairly easy. The tech had a solution to repair, then he ended up replacing the furnace. But he did a good job and Cinch paid their half of the cost of the replacement. Since the moment it was decided it needed replaced, it took three days for the tech to get the new furnace in and so far, its performance has been very good.

I made claims with Cinch Home for my microwave and my refrigerator. I submitted the claims online and it was really easy. In the end, the microwave was replaced and the refrigerator was repaired.

I hate how I couldn't talk to anyone anymore when I call places. Everything's over an answering machine. I like the app. If I know I only have one thing that I need to put a claim in for, it's easy to put it on the app. Someone would contact me in a very short amount of time, which is good. But I had a question last time, and I had to go through a couple of things to talk to someone. But overall, it seems good.

I gotta pay $100 first down, and Cinch Home Services would set up a date where a guy would come out and do the repair. The tech came, was polite, did the job quickly and had no issues, and left. I had one time the contractor came out, and they treated me well. I'm planning on calling up again for another job. There were some parts where it was, “I gotta be there for half the day.” I did not like that part. The work and the guy that came out were good quality. But it was hard for me. I'm an outside repair tech, so I'm gone a lot. When I do get in town, it's hard for me to be at my residence for half a day.

The first year, our experience with Cinch was amazing. We had a generator went a little bit after we bought the house. So, we paid the deductible. They were working and checking back on the order so that part was wonderful. That was the only thing we had to use it for the first year. On the second year, the rates went up some, and then the deductible went up. Then I got an email just recently that the monthly fee is going up. It was 65 in the beginning and now, it's going up to 75. The deductible was 100. And now, it is 150. That is a big increase. I'm starting to contemplate just getting a warranty at the store and have it on because they offer a warranty on appliances up to five years for just one fee and no deductible at all. That might be worth the sacrifice.

I've been with Cinch Home Services for so long. It's worth it. I value it. I know my deductible and I know to send that in. Cinch would contact a repairman who would call and we set up a time. They would either come out and assess and come back. They used to come out and fix it right away. But this time they came out and said, “We need parts.” After Cinch contacted them, they would call me and I deal with them directly. And the contractor would talk to Cinch, and it would be very simple.

You should try Cinch Home Services if you're in need of a warranty service. They replaced some refrigerator parts. Everything has been fine. I have security.

The hot water heater in the basement was leaking, and Cinch sent someone who was able to fix it. He was nice and so helpful. He was answering all my questions if I had them. I also just requested a new service today for the toilet. Submitting claims to Cinch is an easy process because if I don't call, I can just go to the website and request the service there. The customer service reps were good and helpful. It's just I'm still confused about the prices because I have to submit the claim and then put the $200 deductible.

Submitting a claim is not too bad. Sometimes, I have a hard time understanding the representative but it's okay. The techs were very friendly and attentive, and they try to do their best to accomplish the repair. The GFI won't reset in the bathrooms and I got a phone call last week from a contractor. He said he would get back to me this week to set up an appointment. I have not heard from him but I got a call from a customer service rep of Cinch, and he said he would do a follow-up. He gave me the contractor's name and number and told me to call back later this afternoon if I don't hear anything. Cinch makes the correction of any defects a little easier. I don't have to hunt for contractors.

We had problems with our garage door. I called Cinch Home and they sent someone out. That person said he couldn't fix it, but he called back to the office and whoever he talked to said that it was covered under the warranty. They said they would have to send someone else out here because that person did not fix what was wrong. Apparently, there was something wrong with the cables or springs and the part that lifts the door needed to be repaired.

I have been a cinch home warranty customer for 13-years, with 0 claims. My home has professional kitchen appliances. After 21 years my Bosch Dishwasher stopped operating. Was approved from Cinch for a replacement. They offered a product of inferior quality (GE) and one that was smaller than my existing built-in, which would result in spaces between my cabinets. Purchased my original dishwasher in 2003 for $1000 and the exact replacement today is $1500. Cinch will only offer $585.12 for the GE without any further considerations.

Submitting a claim with Cinch Home is a little difficult. I have eye problems and I have trouble doing it online. The last time I had to request for a service, I had a furnace repair and I had to call and talk to a person. I couldn't get it completed online. The rep I talked to was good and in a couple of hours, they were able to send someone out to help me. The tech's service was also very good. So far, I haven't had any complaints with the techs that Cinch sent out. They were prompt and they explained what they were going to do. But I don't like the fact that the deductible keeps going up. The last time I called them, it was $165, so it's close to doubling in that 10 years that I've been with them.

The last few times that I used Cinch Home, things went pretty well and I was able to talk to somebody. A lot of times, people want you to do something online and I'm kind of a little old-fashioned. I'm an older gentleman and I have to talk to people. With Cinch, I was able to deal with some customer service people that took care of the problem in a timely fashion and understood my situation. The technician did an excellent job, too. I was satisfied with the demeanor and the conversation we had. He completed everything and everything is running well now.

Cinch Home Services is responsive because they would send someone soon, but they would not be customer-oriented. When you would have a situation that is unique, like the one that happened to me, they wouldn't resolve it. I ended up paying for that second service, but it wasn't right. The garbage disposal was not working. So, we had someone come in. The contractor noticed that there was some food trapped in there, but at the same time, it was not fixable. So, they decided to replace it. They brought the replacement with them on that visit. That was taken care of that same day.

It's very easy to submit a claim to Cinch. It's all done on an app so you don't have any contact. The app is very simple. The reps are very punctual, and my experience has been good thus far. I filed a claim for a washer and a toilet. The washer was leaking because there was a torn seal in the front, and the toilets were backed up and needed to be repaired. The technician was very nice. He followed up to make sure I got the part, and everything worked very well. The part for the toilet was the next day, but then the parts for the washer took a little longer to come because the washer was a little older. Those timeframes were fine.

Cinch has been responsive and great. They have good customer service. They are always helpful. They give me information, guidance, and walk me through the services. Price was okay. The deductible could go down a little bit, but I'm okay with it. I have no issues with submitting a claim. It's been easy. I had to file claims for the microwave, dishwasher, and refrigerator. The microwave and the dishwasher were inoperable. The refrigerator needed service for the ice maker. I might end up getting new devices for the microwave and dishwasher which was satisfactory because the last owner took care of the appliances. So, I didn't want to inherit any issues with appliances not working as a new homeowner.

The last one I had was the guy came and fixed my bathtub knob in my shower because it wasn't working. He put a new washer and a new water valve. The guy was nice. I liked him. I had another company that come by to take a look at the price and they said they couldn't use them. So, we used another company that Cinch Home Services recommended. Other than that, it was cool. They did a fair job on fixing the water valve and the leak. They also put a furnace in my home. That worked well.

We had a water heater that broke and Cinch got someone here very quickly. The people that were here did all they needed to do. They sent all the paperwork over. Within a week of the issue occurring, we had the new water heater set up. Overall, Cinch's customer service was good. Cinch bought whoever we used to have, and they're definitely much more responsive than whoever that was before. They email or text or call you. They'll try to make sure that if it's a follow-up, you get the same person. They'll also try to help speed up the process if it's an emergency. Their price is a bit high, but everything has gone up.

The dishwasher wasn't working and it was really difficult to get ahold of anybody through Cinch. I had to send a nasty email and then somebody finally got back to me but it took weeks. Then, it cost me $110 to have somebody come out here and look at it and Cinch only gave me $130 to replace it. The contractor said the mother board was not working but who knows what else wasn't working or would be working or not once they replace that. I told Cinch to not put a new motherboard in the dishwasher that's 50 years old. It's not worth it. They ended up doing the calculation and decided on 130 bucks. I got my money back for having some guy come out and tell me this and I made 20 bucks on a dishwasher that cost me over 400 bucks. I'm not sure if it's really worth having Cinch and I wouldn't recommend them.

Submitting a claim is very easy with Cinch, but the people that they have agreements with are kind of slow and it's taking a long time to get things done. It's a little confusing how it works. I've had two different claims recently and one, I thought, was scheduled through Cinch, but then I was supposed to schedule it so it took a little while. Part of the issue was I put the wrong thing in the claim and it was like my pipes were busted for my toilet so we had a week where we couldn't use my toilet. I kept trying to tell this plumber I need somebody out soon. They kept putting me off. I told them what was going on, but then there's somebody else coming out and they thought it was something to do with the shower valve, which was what I put down. Once they came, they realized that it was a priority and it went quickly, but it took a week before they figured it out.

My experience when submitting a claim was very seamless and effortless. The tech who came knew what the issue was with the heater immediately and he ordered the fan motor. They had it the next morning and he came and put it in the next morning. It was during the winter when I didn't have heat because of it and they were really fast and on the ball.

Someone else installed it and we've not had any problems since. It's been two weeks now. However, the price of Cinch is a little bit more expensive than it should be, but I got it. It is what it is. But their reps did a good job when I submitted a claim. They were professional-sounding and courteous.

Our furnace went out. We went for 3 weeks with no heat. It cost us $200 just to make an appointment. Then, we will finally had a technician come out they told us we needed a new furnace. It's been 4 months, numerous calls to the company with no reimbursement. Finally, after speaking with 7 different people, they are reimbursing us approximately $500 for a $5500 furnace. The entire process was ridiculous! We could have scheduled our own appointment and had heat immediately. They play the game of delay and shuffle and straight up told us that they wouldn't have reimbursed us at all if we hadn't called.

Submitting a claim to Cinch is easy and we just submitted one the other day. A thermostat was acting crazy so the techs are coming out today to take a look at it. The contractors have been good so far. We had a dryer issue and the contractor came out and figured out the problem quickly. He ordered the part and then, he came back on Monday and had it fixed. I'm not spending a ton of money out of pocket whenever something does happen by having Cinch.

It's always frustrating when you can't get ahold of anybody. Everything's all automated. It would be nice to be able to get ahold of a live person. But when my furnace went out, they had somebody there the next day. Cinch replaced multiple things in my house. When they replaced the furnace, my extra duct work that they had to incorporate wasn't included. But I didn't have to pay for a new furnace or all that labor. It's $50 a month I have to pay. Cinch sent me a letter saying that the rate has gone up too. But still, you never know when something's gonna go wrong. By the time you pay the $125 and the $50 a month, you just end up breaking even in the end. But I didn't have to pay $600 for that guy when he came to fix my furnace last time. The furnace technician troubleshot what the problem was. He told me what was wrong with it and that he fixed it. He was knowledgeable, competent and informative. He was polite too.

I sent in a claim for the dishwasher and then the contractor texted me that they were coming. They texted me who they were and then another text of who was coming. It was taken care of, and the experience was good. I'm very satisfied with Cinch.

I have something when I needed help to find help. But what I don't like is the amount of time sometimes Cinch Home Services would take to send a contractor and do what they have to do for me. It was very quick to have people to come and look at the water heater. But I got missed in the waiting for somebody else to come back to replace it with the misinformation. I didn't have enough information to know exactly how that should work, what was the next step. I had to keep on calling to know the next step while my water heater still drained. Nobody contacted me to say, "The next step is this, is this, is this," until I had to call them and ask, "What is the next step? It's been a week I've been waiting for somebody else to come to fix it, to replace it. And now, this is how I got the information."

When I bought the house, the hot water heater wasn't turned on. Then, when I wanted to turn it on, there was little bit of water at the top. So, I was afraid that if I turned it on, it was going to start leaking. I called Cinch and they told me what I had to pay upfront. So, I paid a deductible then they paid for the rest of cost. When the first techs came by, they had to take the tank up the steps and they said the unit was too big. So, they wanted to rebuild the steps and a bunch of other stuff. I didn't care for them and I let Cinch call somebody else. And they had a simple solution. They said they could make the tank taller and give me the same capacity. Then it wouldn't be so fat and they wouldn't have to worry about those steps. And that was what I did and I wound up saving myself more than $1,000. So, it's cheaper to have the policy.

Our experience with submitting a claim to Cinch has been straightforward. The website is easy to use. I don't like the communication with the contractors after the fact. With the latest claim, I got like 9,000 phone calls. The only thing that was unpleasant about it was the, "Confirm or we'll cancel your appointment." The last contractor that we had said, "Please confirm. If you fail to confirm, we'll cancel your appointment. You'll have to reschedule."

I sent in a claim for my furnace and everything was great. My experience has been good. I'm happy with the peace of mind that I have with the service. Just in case I do need it, it's always nice to have the backup.

I like Cinch because we have old appliances. and it comes in handy. We're getting a new stove replaced, which is a little bit of a pain in the butt. But other than that, we've had no issues with having anything fixed. I submit claims on the app and it's very easy to use. It explains everything and if you have a question that's not on there, you call and they're very knowledgeable. Also, the contractors have been great but one. He tore my pantry up and broke some shelves and he was not nice. Other than that, everyone has been very knowledgeable and helpful. Cinch has been great and worth every penny.

I used Cinch and they were great and very helpful. It was a bit of an emergency and they responded in a great way. I got good help as soon as I could. My microwave wouldn't turn off. The light and the motor were running all the time and it scared me. The company that they sent was excellent. It worked out really well.

Cinch has been the best. We had a problem with the sump pump and the water almost came into the house. The next day, a repairman said, "I'm in your neighborhood. I got what you need. Can I come over?" He came right over and was done. I like Cinch a lot. My brother's planning to buy here in the community, and we're hoping he buys into Cinch as well. He likes the experience we've been having.

The process with Cinch has been easy, especially now that we can do it online. We just follow the link, put in our ID number, and move forward. However, sometimes the contractors are very far away. They have had to travel two hours to get to our home. I also have to do my own research before I know who's being sent to the house. But we have been very lucky because everyone that has come to our home has been great. Anyone that I know that is purchasing a home, I have always recommended that this is what they do. It is comforting to know that if anything should happen that I can just make a phone call and it's taken care of. I have never had to wait. It's always been next day, two days tops before I can get service.

When my dishwasher was running and going into the cycle, there was water all over my floor. I submitted a claim and it was easy for me because I'm computer-savvy. I had to wait a while because I have an old dishwasher and a part had to be ordered, but when the gentleman came here to take care of it, it was fine and dandy. He was done in no time. It was excellent. Overall, I would highly recommend Cinch.

I've called and utilized Cinch Home Services once since I’ve had them. My hot water heater went out. The response time was good. I was scared. I contemplated calling a plumber myself, but I said, “I got a home warranty. Let's call them.” Cinch contacted the contractor, and he contacted me right away. He did a great job. He worked around my schedule. I had my heater fixed within two days, which is quick for a warranty company.

I had a washing machine that broke down, and Cinch sent a repairman out for that. The issue was an alternator. So, I was waiting quite some time because they couldn't get the part. Then they decided to just pay money for a new washer. I went for three weeks without one but Cinch had already turned it over to the repair person, so I don't think that was their fault. I purchased my washer, and they sent a check right away.

If you're looking for a home warranty, pick Cinch Home Services. I only had to use them once. But it seems good. It was for a microwave. The food had just one day just stopped getting hot. Cinch said I could do certain things online. And I would call and everybody answered. We had to call in. And he was like, “Oh, good news. You’re eligible for a microwave.” And everybody was, “Microwaves don't last forever. So, don't be worried.” The rep was very informative. It was smooth.

About four years ago, we had an issue with our home heating system and it took Cinch Home about almost a month to get it repaired. And that was in the month of February when it was really cold. There was an issue on parts and the guy that came out to look at it said that he could get it from this other location. But the rep at the warranty company wouldn't allow it and said they got to ship it to him. Plus, he was a little bit rude with us.

I was happy with our services from Cinch. Submitting a claim is easy and straightforward. The reps were nice. I put in a claim on my oven that was not working. The first guy that came replaced the heating component, but it still didn't work. So, then they had to give us money for a whole new oven. Everybody was great. Cinch is a great company. Their deductible is high compared to other companies, but they're easy to use and are reliable.

We had a claim for our dryer when two of the things inside the drum broke off. Everything went very smoothly with Cinch. We paid the deductible and got it fixed. The tech replaced the broken baffles and his work was great. Cinch was convenient and easy to use.

I like what Cinch offered. I like their coverage and their rates. So far, they're very good. I've had an air conditioning and a water heater replaced. I've had my furnace looked at. I've had a few things done and their service is excellent. We just wait 24 hours and they had somebody out. When my water heater went out, I phoned them and they had it fixed within 12 hours. So, I can't complain about the service I received from Cinch. The technicians were courteous and professional and they cleaned up after themselves. As far as the price, like anything else, everything's going up, but it's reasonable. Cinch is a great company.

The electrician came out, and I had him check the ceiling fan in the ceiling light in my master bathroom. He changed the light that went out, but the situation was worse than that. It turned out the people who live above me had a leak in their bathroom, which happens to be above mine. So that caused the problem more so than what he came out for. But I'm glad I still had him coming out because I did not know about the leak.

When I had a claim, Cinch handled it. The process was a little slow, considering what the issue was, but they did everything that I could expect for them to do. They gave me the people that was gonna do the work the same day I talked to them. But they told me it would take 24 hours for them to respond to set an appointment. So the company called me the next day and they set up the appointment. They came about two days after that. The tech straightened the problem right out. The waste line from the house was stopped up. It took him a while to find out where it was stopped up at, but he figured it out within four hours. My only gripe with Cinch is that for each claim that you put in, it's a different deposit that you have to put down. I wish that it could be just one deposit if you have more than one issue.

My first experience in April of this year was fine. My oven stopped heating. The repair person came out ordered parts and returned to install.

When I put in a claim, Cinch is responsive. But when I first had this home warranty, the payment was $50. Now, it's $150 per visit. I'm going to evaluate it because if I'm paying for my yearly rate for the service and each time they come out it's $150, why am I paying for the five-something.

I called Cinch Home Services and paid the deductible. Sears company came out, ordered the parts, and repaired the freezer that was freezing up and made it run constantly. The other thing that's still active is my oven. The temperature is not regulated correctly. But we can't find a service provider locally. When Cinch sends Sears, they're fantastic. They know exactly what they're doing when they come out. But the other ones, they're not bad. They're smaller companies. I don't mind that. It usually takes two trips for most of them. That's the only downfall.

I have some issues with the most recent complaint. It was filed regarding my furnace. The techs Cinch Home Services use aren't who you would probably get to do your service if you didn't have Cinch. You’d probably get better quality outside of Cinch for HVAC stuff. The contractor installed a new one, which was last April. Everyone I've had for everything has been great. But the people Cinch provides for the HVAC and furnace might take weeks to get back to me. It has been a month and a half and I still have no furnace for my upstairs.

I submit claims by phone. I give them my number and explain the issue in detail and they are so helpful. They explain how it works and what happens once they put the claim in. I really love it. They fixed my furnace one time and it was a little inconvenient because of the time frame of the weather. But that's not on them because they had to order a part. The people that have come to do the work say I have one of the cream of the crop and to not ever change it. I'm really happy with Cinch. Every time I call, I've had excellent response time and feedback and it covers everything. It makes my life easier. For me it's like a one-stop shop. I'd tell others to get Cinch if they could.

I've been with Cinch for a month now and the people at Cinch are nice. However, at first, they had given me people who kept saying, "Okay. I'm coming." But never showed up. Eventually, they gave me somebody that showed up. It was for a plumbing claim, to hook up the washer and dryer. They fixed it.

I've used Cinch twice and I've not been disappointed. They try to get me someone local that's trustworthy. However, I very seldom ever know who I'm getting. The first time I used them, I didn't know who I was getting. That was mainly because it was a dishwasher that had to be repaired, and trying to find somebody who repairs that type of dishwasher was somewhat difficult for Cinch. Still, they did a good job and they found somebody. A month ago, we had a 50-gallon water heater replaced in less than 24 hours. I called Cinch one day and they were there the next day.

Cinch responds promptly to any issue I have. The services have been good. I called once for my heater, and I just submitted another claim for my refrigerator. I recommend Cinch because I don't have any negative issues with them.

When we bought the house, I asked for a home warranty and they gave us Cinch. They paid for a whole year, but the contract number is the same for whatever reason. The contract kept defaulting to this other woman and our name was never correct. I told them about it a couple of times and they never fixed it. I could never submit claims online and I always have to call. I don't think it was Cinch’s fault, but I always dread calling them. But it's gotten better.

I had a fantastic experience when I submitted my claim. They took care of it. They sent out the contractor pretty quickly. It was all good.

I did a claim on the washing machine. It was very old. They could not fix it so I got a new washing machine. Cinch has been great. However, the deductibles keep going up. It used to be $50. Then it was $75. Then it was $160 per appliance. I don't get anything in writing telling me that.

I wasn't thrilled with the gentleman that came out to fix my washer. I didn't feel I got enough satisfaction from him. I'm still having problems with it and I did exactly what they told me to do. We were home when the air conditioning guy came the last time. He said he rang the doorbell. We figured out our doorbell didn't work. He didn't knock, but we got ahold of him. He said he was gonna come back but never did. We are waiting until the spring when it gets a little warmer so he can come back and hopefully, we're not gonna be charged for any of this stuff because he's been out four times. But other than those, Cinch is a great program. They're very good as far as getting people out. For the heating guy, we told them we couldn't wait three weeks for someone to come out and do our heat. They ended up saying they'd be out there within the next day or two.

Having a home warranty is a good idea and these folks sell home warranties. However, they screwed me over on the last claim, so I'm not a huge fan at the moment. They sent out a technician who said the problem was one thing, and then something that they didn't cover. They seemed very nice and seemed to know what they were talking about, but it cost me four days and they didn't end up fixing it. I was thinking about reaching out to Cinch to get my deductible back. I got someone else who I could have called the first day to come in with a second opinion and they were able to fix it in relatively short order.

Having Cinch Home Services is worth it. But you would have to pay your deductible upfront, which turned out to be legit. And would have to talk to people who may not fully speak the language as well as they should. Other than that, it was good. Everything's outsourced now. I didn't like Cinch at first. I was suspicious. And when I told the rep it was a drain issue, she said that was not covered. I said, "I'm looking at the contract here and it says waste line." She didn't know that a waste line and a drain was the same thing.

When we purchased the house, apparently, the upstairs heat exchange unit was older and wasn't working right. Cinch worked perfectly. The repairman was very impressive. He was from Martin's Custom Air Conditioning. He couldn't find out what was causing the breaker to trip off, but he saw leaking fluid and it was kicking off the breaker so the thermostat would go out. He wrote it up and sent it back to Cinch. The second time, it went out in a week and a half. He came again, wrote it up and recommended replacement. Cinch replaced the whole unit, and it cost us about half of what a new unit would have been out-of-pocket. We will renew at the end of the year because our experience was so positive. I wish it would have covered some other things, too, but it is what it is. Cinch had done good service for us, and we're pleased with them.

In the past, submitting a claim was a simple thing. Whatever the issue was, I made a phone call and Cinch, in turn, would assign a company to my issue, and then the company would come out here and fix it. If they cannot repair it, they replace it.

It has been a hassle. The built-in microwave oven went off. There was no power to it. I had someone come a week later to repair it. When he came, he repaired it and left. Two days later, there was a loud bang and a flash when I went to open the microwave oven. They came again a second time and said it needs to be replaced. I've been waiting patiently since before Christmas for replacement of my microwave. I keep calling but I get no one. But the operator would say, "We'll take care of it, we'll take care of it." I'm a single man. I do most of my cooking with my microwave. It has been three weeks. I haven't had one. First, they said it was the holidays. Then they said something else. I don't know when I'll see my microwave again. I've been calling Cinch and they have been connecting me to ER Appliance Repair. And between the two of them, I haven't gotten anything done. I'm gonna have trouble if I have another claim.

Cinch Home Services would give me a name of the company that would call me. However, some of them I had a problem that I wasn't satisfied with. I had to call back three times and I still had the same problem with my refrigerator freezing up my icemaker. I had two reps who previously came out and went in, and one put some seal in it and said that it would hold. It held for a while, another one came out and took some parts off and replaced them. It lasted until the six months was over, but it froze back again. Cinch had sent someone out three times but I kept having problems out of it. I was just paying the deductible over and over and it wasn't getting quality service. So, we went and called the company and they sent someone out to check it, and they replaced the parts at no charge.

The service has been overall really good. Sometimes, things are really fast-moving. We've had a few claims. It was kind of an older house we moved into. We had a claim for our oven, and the appliance people came out pretty quick. They evaluated it, sent their stuff they needed to send in, and then we heard back that Cinch was just gonna pay us to get it replaced. That process was really smooth. We've had a ceiling fan claim that took a little bit longer. But that was more on the end of the repair company. We also had a plumbing issue and that also was taken care of pretty quickly. So overall, our experience has been positive. We're happy with it.

I've had a good experience with Cinch until now. The claims part was very simple. All you have to do is call them and then, they text you back and let you know who your repairman will be. But I've been waiting almost a month to get my washer repaired. The washer wouldn't do anything and the guy who came out said it needed a belt. He came back with the belt but then he said it was the motor. He gave Cinch the information that he couldn't find a motor. It’s over 20 years old and they probably can't find it. He was saying it needs to be replaced. I've been back and forth with Cinch and they keep giving me the runaround. People who ask about Cinch should go somewhere else.

I have a very expensive disaster of a LG refridgerator bought in 2016. Here we call these faulty products lemons. This fridge started having trouble in 2017, and has had to have what i have come to call tge trufecta (the compressor, condenser, and evaporator), as well as several other parts replaced every 2 to 3 years ever since. In 2021 it went out right before Thanksgiving, needed tge trifecta replaced once again, but because if shipping delays and a faulty replacement part, I did not have a working fridge till after the New Year. This year it went out a week and a half before Thanksgiving, and once more had the trifecta replaced after the holiday. It tgen started having cooling issues 3 days before Christmas, and needed tge frudge heater/defrosting unit as well as an electronic panel replaced, 2 days after the holiday. Again, despite my many requests and its long history of issues, Cinch refused to replace the fridge.

Cinch offers good value. I like the flat rate. It's just the deductible no matter what the actual repair cost is, and submitting a claim was good. Everything was done through the computer, then it was followed up with a phone call. The repair people were above average, and the service went very well.

Horrible experience. Had problems with sewer. Cinch sent a company in which the technician did not speak any English (**) and clearly did not know what he was doing. Had to hire a private company. Cinch made me pay $165 for nothing.

I did a refrigerator claim with Cinch. The process of requesting for a service and getting a proper service technician in a reasonable time, within a week, is always good. That's consistent from Cinch. But if it is involving a claim, that's a painful process. Usually it takes at least two months and in that whole time, to know exactly what the status is becomes very difficult to track. The reps try to be helpful but I don't know if they have the latest updates in the system.

I've been using Cinch's services for the last three years now. Submitting a claim has been very good. I had claims for the washer, dryer, water heater, and refrigerator. They fixed them and they got them working. The techs were quite forthcoming about what the issues were. Cinch is efficient in settling the claims. My general experience has been good. I wouldn't hesitate to recommend them.

My son gave me the number and I called and told Cinch Home Services about the claim. They called me back and set the claim up. It was easy. The guy came and looked at everything. He even double checked. Our son had taken a picture of what it looked like. The tech went back down and looked again. He cleaned it off and it wasn't a crack in the pipe. It looked like it was. Everything was good. They took care of it. The tech was very nice, knowledgeable and tried to help. He said in six months we need to check it to make sure nothing changed.

The gas wouldn't kick on in the water heater. I'm not comfortable with messing with gas. I called them and the person was out a few hours later. The plumber guy was super nice and helpful. In and out and was quick. It was a $250 deductible and I didn't have to sit here and possibly blow up my house, so I was happy with it.

I didn't have any problem when I submitted a claim to Cinch. The one I submitted was for my water line. I was hearing water under the house. I called them and explained everything to them. The next day, someone called me and told me that they would be out Monday. They came out Friday. They looked at everything and told me that they were gonna submit the claim and let me know what was going on. They called me back Friday evening, told me that they would be out that Monday. They came out and they repaired everything.