Cinch Home Services Reviews
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About Cinch Home Services
Cinch Home Services is a home warranty company that’s been in business for over 45 years. It offers three types of plans and different service fee options for flexible pricing. It also offers a 180-day workmanship guarantee and coverage for unknown preexisting conditions and mechanical failure due to rust and corrosion damage.
Visit www.cinchhomeservices.com- Offers three combination plans
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Service fees of up to $150
- No systems-only or appliance-only plan
Cinch Home Services Reviews
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- 4,961,138 reviews on ConsumerAffairs are verified.
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Reviewed Oct. 30, 2025
I called them because my boiler wasn't working. They needed the $200.00 deductible before they could send anyone out. They denied covering the repair because I had another company do the preventative maintenance. It doesn't say in my contract that I have to call them to do preventative maintenance in order for repairs to be covered.
Anna, We apologize for the inconvenience you've experienced regarding your boiler repair process. We understand how frustrating it is when unexpected issues arise with your coverage. Our aim is always to provide clarity and support during these times.
We have located your account and will have a resolution specialist reach out to discuss your concerns.
Thank you for your patience and we look forward to speaking with you! Thank you, Brooklyn
Reviewed Oct. 30, 2025
When I bought my house, my Realtor discussed getting a home warranty and recommended Cinch. It’s a safeguard, given the market where most homeowners forego home inspections.
Filing a claim has been an easy process. But the first time I had trouble doing it online, so I called. Cinch sent me the link via text. Since then, it’s been an easy process. They actually put someone in charge of my account, so I talk with only one person, which was so accommodating of them. The customer service reps have been very kind and understanding. They listened to me when I had a problem with a company and reached out to another and got the issue resolved. The contractors have been fine. One service person couldn’t speak any English, but we were able to communicate by just mannerisms. It took them a while to figure out the issue, but he tried everything until we finally got it fixed.
Karen, Thank you for taking the time to share your positive experience with Cinch Home Services. We are glad to hear that despite some initial online difficulties, your issue was swiftly resolved with the help of our support team, and that you found our team courteous and attentive. Your story aptly illustrates our commitment to providing clear communication and solutions, even in challenging circumstances. We understand the importance of seamless communication during service appointments, and it's encouraging to learn that the technicians were able to address the issue competently. Your satisfaction with the quality of repairs and the consistent support provided, particularly the convenience of a single point of contact, reaffirms our commitment to excellent customer service. We hope to continue supporting your home warranty needs brilliantly. Thank you for your trust in us! - Brooklyn
Reviewed Oct. 30, 2025
I’ve been with Cinch for as long as they’ve been around. I’m a Realtor and we sell these policies to our clients too. They’ve always been very accommodating.
However, I submit my claims online because calling in is painful. Doing it online is easier. Some companies that Cinch sends out are better than others, and some would not have been my first choice.
One of the companies made me pay him in cash, but we didn’t have that kind of cash sitting in the house. It was a big thing. So, it just depends. Overall, most people are good, but they could do a better job of vetting some of these people.
Linda, Thank you for choosing Cinch Home Services and for sharing your detailed experience over the years. We are delighted to hear that your interactions with our customer service team have generally been accommodating. It's especially rewarding to know that our online claim submission has provided you convenience.
However, we sincerely apologize for any inconvenience you experienced with some contractors, particularly the incident with the cash payment request. We acknowledge that this falls short of our commitment to offering top-notch service, and your feedback will help us assess and improve the vetting process for the contractors we partner with.
We're glad to learn that overall, your experience with Cinch has been positive and that you feel confident in recommending our home warranty services. Rest assured, we are committed to continuous improvement and ensuring efficient satisfaction for valued customers like you. Thank you once again for your loyalty, and we're here whenever you need support. - Brooklyn
Reviewed Oct. 30, 2025
I submit my claims online as much as I can, but sometimes, they have a lot of problems. The time between claim submission and the time the technician comes to my home is acceptable.
Roger, Thank you for sharing your experience and for being a loyal customer over these years. We’re glad to hear that you find our service adequate for your needs and value your long-term relationship with us. However, I'm sorry to hear about the occasional issues you’ve faced during the online claim process and any frustrations they may have caused. We are continuously working on improving our services and your feedback is invaluable in guiding those changes. If there's more we can do to assist you or improve your experience, please let us know. We appreciate your constructive input and are here to support you. - Brooklyn
Reviewed Oct. 30, 2025
My last claim with Cinch was for plumbing repairs in the kitchen. One part was fixed, but there were issues in more than one spot. They came back immediately and repaired it. The claim process was pretty fast and standard.
The technicians were very respectful, cleaned up behind themselves, and did the job well. I was satisfied with the work. I really appreciate the service they offer because these unexpected repairs could be costly. I think Cinch does really good work.
Shirley, Thank you for sharing your personal experience with us. We're thrilled to hear that you found the kitchen repair process with Cinch to be seamless and efficiently managed. Knowing that your claim process was swift and that our technicians were respectful and diligent is rewarding and what we strive for. We're grateful for your recommendation and delighted to consistently provide value in addressing potentially high repair costs. Thank you for choosing Cinch to handle your home needs. - Brooklyn
Reviewed Oct. 30, 2025
I was there with Cinch before they were Cinch. So it goes back 16 years. I missed year before last. For some reason I went to with another company. And I didn't like the way they did business so I came back.
I can file my claim anytime. I had a hot water at almost midnight. And I went right online, filled it out. The next morning, I had a call from somebody to fix it. So far, I've always had a good relationship with all of them.
Linda, We're delighted to hear about your continued satisfaction with Cinch Home Services since your return. It’s wonderful that our online claims process made it convenient for you to address home issues anytime. Our primary aim is to exceed customer expectations, and we're pleased to know our team convinced you with their friendly and reliable service. Thank you also for your trust and advocacy in recommending us as a realtor. Your belief in us speaks volumes, and we’re thrilled to have you with us! - Brooklyn
Reviewed Oct. 30, 2025
Also, it's a little frustrating sometimes to open a claim because it’s difficult to get through the automated systems, and it’s not easy to talk to a live person. That’s the only frustration I have. Overall, I’m satisfied with their service.
Cameron, Thank you for taking the time to provide your feedback about Cinch Home Services. We're pleased to hear that overall, your experience has been satisfactory and that you have found the quality of our technicians reassuring. We aim to simplify any claim process, and so we are sorry to hear that reaching a representative was more challenging than expected. Your feedback is invaluable as we work to streamline communications across the board. If there's anything else we can assist you with, please reach out to us. We truly value your business and your perspective, as we're dedicated to ensuring a positive experience with our services. - Brooklyn
Reviewed Oct. 30, 2025
Cinch was part of my package when I bought the home. Submitting a claim is an easy experience and the contractors have been very good, but I am having problems with an older heating unit. This is the second time they’ve come out to fix it. The guys doing the repair seem to be a very good company and I trust them, but they think I need a new system. What Cinch wants to do is just keep putting parts in there, and the system is really too old for that.
They were out here a couple of days ago because my heat was blowing cool air. In the summer time, they said there was a leak in the system, and Cinch wants them to put in a liquid to plug it up. He said there’s a 50% chance of that working and most of the time, it doesn’t work. It worked for the summer, but he came back the other day and said it’s leaking again. They can’t put another liquid patch on there because it’s not going to work. The unit is really old and just needs to be replaced. Now, I’m waiting for a part to come in.
I understand you want to keep putting Band-Aids when we need an operation. I’m being inconvenienced every time I have to call. It’s winter time, and it’s not working. They shouldn't wait until the thing is actually falling apart. At some point, it needs to be replaced.
Angela, Thank you for sharing your feedback regarding your experience with Cinch Home Services. We’re glad to hear that our claims process and the professionalism of our contractors have largely met your expectations, and we appreciate the acknowledgment of their prompt communication.
However, we're sorry to learn about the ongoing troubles with your heating unit. It's disheartening to hear that the current quick-fix efforts and parts replacements haven’t resolved the underlying issues. We recognize how vital consistent heating is, particularly during winter, and understand how relying on temporary fixes can be frustrating.
Your feedback is invaluable and will be shared with our management team to evaluate how we can implement more proactive strategies, especially for appliances nearing the end of their lifespan.
Thank you for bringing this to our attention—we're committed to refining our approach. Should there be any more concerns, please feel free to reach out to us. - Brooklyn
Reviewed Oct. 23, 2025
I had HMS for 25 years before it converted over to Cinch. My AC wasn’t cooling, so I did a claim online and it was pretty easy, and they came out and fixed it. Cinch is good at sending out trustworthy technicians.
I had an issue a few years back, where my outside unit went out in the dead of summer, and it took three technicians to say it was bad for Cinch to replace it. The following year, the inside unit went out, and they couldn’t get an older system ‘cause there were only the newer ones by then. So, they had to replace the outside unit again along with the inside unit. And both times, Cinch fought that ‘cause they saw the expense, and I understand that.
The hardest part about it is I was deployed when all this was happening, so my wife had to deal with it while taking care of our kids, and an elderly friend that was living in the house. That was the only thing I’ve really had an issue with Cinch, and that was the only big-ticket item I’ve ever done. But I’ve never had an issue with smaller claims. I’m happy with Cinch ‘cause I’ve heard horror stories about other companies.
Cheryl, We love detailed feedback from long time customers and appreciate you taking the time to share your experiences. We’re glad to hear that your recent AC claim was handled smoothly and that our technicians were able to resolve the issue efficiently.
We sincerely apologize for the difficulties you experienced with the previous AC replacement process and understand how frustrating that must have been, especially while you were deployed. Your feedback is valuable, and we continually work to improve our processes to make critical situations easier for our customers.
We appreciate your honesty and your continued trust in our services over the years. Sincerely, Angela
Reviewed Oct. 22, 2025
Cinch was provided to me through the previous owner of the house. I've had the service since August. When I had to submit a claim, it was fine. I did it on the phone with the agent and they sent the contractor to fix the plumbing issue in my hot water tank. They just changed the pipe and it's been okay. The only issue is I have to pay $100 every time they come out because it's considered a new claim.
Beverly, Thank you for sharing your 5-star review and for being a Cinch Home Services customer! We’re glad to hear that your claim experience was smooth and that your plumbing issue was resolved satisfactorily.
We appreciate your feedback regarding the claim service fee and understand how that can be frustrating when multiple issues arise. Your insights are valuable as we continue to evaluate ways to provide the best service and transparency for our customers.
Thank you again for your detailed review and for sharing your experience with others! Sincerely, Angela
Reviewed Oct. 22, 2025
We’ve been with Cinch since we bought this house in 2014, but it started out as HMS. When it was HMS and we had to use it, we had somebody out within 24 hours. With Cinch, that's not the case. It's to the point where it's actually longer. We had an issue with our air conditioning twice under HMS and they were out within the next day. It was the same maintenance guy, very reliable. When we had issues with the air conditioning under Cinch, it happened late Friday into early Saturday morning on one of the hottest weekends of the summer at the time. At the earliest, somebody couldn't come out until Monday, and it was not the same repairperson that we used in the past under HMS. We wound up having to contact a friend so they could come out and service our air conditioning. Otherwise, we would have been without AC for at least three days.
The problem is, it takes forever to get a human. You have to go through multiple prompts. You try online and it's just as hectic as trying to call, especially when it's 3:00 in the morning. When it was HMS, a similar situation happened, and we were able to get a customer service rep within minutes.
We also had an issue with our washer a few months ago. When we called, they told us that the first available appointment was a week away. The woman did find somebody that was able to come out sooner, which was fine. However, the issue re-acted up. The part that we needed was on nationwide backorder. We found out after a week of not having a washer, and we wound up buying a new washer and dryer. X amount of days after we had canceled the service for the washer, a customer service rep called and said that she was with HMS. So, I don't know if certain departments are still under HMS, but she was like the way we experienced when it was under HMS. Very nice, very pleasant, very easy to talk to. We actually got money back, the replacement amount for the washer we bought.
As a whole, the warranty is very good, especially since the plan that we have was grandfathered in from HMS. Plan-wise, I have yet to be able to match that from other companies. In that sense, it's a positive. The customer experience is where the negative part comes in. It's not as good quality as it was under HMS.
Thank you for sharing your detailed feedback. We’re glad to hear that our coverage has continued to meet your needs and that there have been recent positive interactions with our team. At the same time, we sincerely apologize for the longer wait times and the challenges you’ve experienced in reaching a representative. Your insights are valuable, and we take them seriously as we continually work to improve our service response times and overall customer experience.
We hope to continue providing coverage that gives you peace of mind and a smoother experience moving forward. Thank you again for your honest feedback. Sincerely, Angela
Reviewed Oct. 22, 2025
We've been protected with Cinch since April of this year. We didn't choose it. When we bought the home, it came with the warranty for a year. We made a claim as soon as we got in the house because it's supposed to cover our heater and our AC unit. The seller did not disclose that the AC unit didn't work when we moved in. We moved in in April, so we were using the AC pretty fast and realized that it didn't work.
It was easy to submit a claim. I just called and said what was going on and they sent someone pretty fast the first time. They came out and they replaced the thermostat, but it still wasn't working. The man tried it the same day and the AC still wasn't kicking on correctly. He looked at it and saw what parts were bad and he put in that we needed a new unit replacement.
We dealt with that for a couple of months and Cinch kept saying that they were going to have the company order the parts and they never did. After I spoke to them, they made the company send another person because they didn't believe the first person.
The second person from DC Refrigeration came out here and also said the same thing. So those parts finally got ordered. The last conversation I spoke with Cinch, they said to schedule my appointment with DC Refrigeration and that all the parts and labor were covered. I scheduled with DC Refrigeration, they come out here, they do all the work, and then they tell me I owe them 655 bucks.
They said Cinch sent me an email about what was not covered. I have no email from Cinch at all. I never got that email from them. The man stayed here because he's already done the work and can't take the stuff back out. It's already fixed at this point. So I called Cinch and it was 45 minutes before I finally spoke with one person who told me that their system says the email was sent out. Because I didn't receive it, I'm screwed and I owe this balance and there's nothing they could do. DC Refrigeration was nice enough to make a payment plan with me.
But Cinch has been an absolute nightmare since the first call. After our experience, we looked into reviews online about Cinch and there are hundreds of stories just like mine all over the Internet.
Deanna, We're truly sorry to hear about your experience and the difficulties you've faced with obtaining a timely resolution for your AC unit claim. A home warranty should provide peace of mind and unfortunately, we have fallen short in ensuring that relief. Your frustration regarding communication challenges and unexpected costs is entirely understandable.
Our team is fully committed to resolving these issues and taking significant strides to rectify your encounters. We'd appreciate the opportunity to look into this matter further and help where possible. Please reach out to us directly, referencing your account information, so we can address your case personally.
We genuinely value your feedback, as it helps us make necessary adjustments that contribute to always aiming for the ethos of reliable touchpoints that meet customer expectations. Thank you for your patience during this time. - Brooklyn
Reviewed Oct. 22, 2025
BEWARE** Recently have had a terrible experience with Cinch Home Services. They charge $63 a month for their warranty plan services intending on giving consumers piece of mind in the event of an appliance breakdown. Well, that is what a warranty home repair is designed to do. That is $756 a year a person is expected to spend with them PLUS $100 to open a claim they require you to pay upfront. Well, don't both using this company as they don't offer any resolution or refund when they DENY a claim for a false reason. I wasted 3 1/2 months on the phone with them for HOURS only to find out they will not replace/repair a door on my microwave covered by warranty repair for some bogus reason of "misuse" which makes absolutely ZERO sense and they will not refund my wasted $100 deductible towards the purchase of a new range microwave either. So algether I am out $856 and still have a broken appliance i relied on them to fix. They use unreliable 3rd party contractors who are not efficient or helpful either. Would hate to see other customer have a similar experience if you have Cinch Home Services. Do yourself a favor and cancel it immediately!!!!
JoAnn, Thank you for sharing your experience with Cinch Home Services. We truly apologize for the inconvenience and frustration you’ve encountered. It’s disheartening to hear about the issues you faced, particularly with the denied claim and the lack of satisfactory resolution. Please know that we are committed to looking into this matter further.
Your feedback is crucial in helping us improve our service. To address and resolve your concerns as swiftly as possible, we’d like to reach out to you directly. We will assign a resolution specialist to contact you to assist with your concerns.
We appreciate the patience you've shown thus far and assure you that we are here to help find a satisfactory solution. Thank you for bringing this to our attention. - Brooklyn
Reviewed Oct. 22, 2025
I had a claim with Cinch for my HVAC boiler system. The first guy they sent out didn’t know what he was talking about. He didn’t diagnose the problem properly, and the recommendation he gave me was not the same he told his company. I called the company and told them not to send him back, and they sent me someone else who was better. He fixed the thermostat, so it's good now.
I like their customer service and that they address the problems. I appreciate their response when I tell them about an issue. My only suggestion is they could provide me with more companies that are knowledgeable about the issue instead of sending companies who are the opposite.
We also appreciate your honest feedback regarding our service partners. Ensuring that all technicians meet high standards is a priority for us, and your insights help us improve. We're grateful for your recommendation and look forward to continuing to serve you in the years ahead! - Amanda
Reviewed Oct. 22, 2025
I've been protected with Cinch for five years. Submitting the claim online is very easy. I live in a rural area, so we're able to find our own contractor, which is easy. I like the convenience of the service. It's outside the homeowner's insurance. It has worked for us.
Jacqueline, Thank you for taking the time to share your positive experience with Cinch Home Services! We are thrilled that our service has brought convenience to your home maintenance and that you've found submitting claims a straightforward experience. We’re pleased to know that having the option to choose your contractors has worked well for you, particularly living in a rural area.
Your satisfaction and willingness to recommend us to others is greatly appreciated. We are committed to making things easier each day for our valued customers like yourself. Thank you for your trust in our services over these years. If there's anything more we can do for you, we are here to assist. - Brooklyn
Reviewed Oct. 21, 2025
The home warranty was purchased for us by the sellers when we bought the house at the end of May. Unfortunately, my experience with Cinch has not been good.
I called them first for my dishwasher and he fixed it. It cost me $100 because it's deductible. And he fixed one thing, then he had to order a part and he got it to work. And then something else didn't work, so I had to pay another $100, and he came out and fixed another thing. All that time, we didn’t realize the bar across the top was broken and only held on with Scotch tape. And he never caught it.
I'm not gonna pay $100 for him to come out and put that on. But I think, realistically. I should get a new dishwasher. That would be paying $300 for a dishwasher. I could buy a new dishwasher.
So that was a bad deal. And every time you open it, when the Scotch tape dries out, then that falls off and you have to put in new Scotch tape to hold that on. Where the buttons are, where you where you push start, that's the piece that comes off. Right across the top.
It was so early in the thing that we hadn't noticed. It was so early when we moved in, it hadn't dried out yet. So we didn't even know about that. But now that it has, I'm not gonna call another time. But you would think the inspector would have noticed the scotch tape on the side. Anyway, two inspectors. The house inspector, and then the Cinch inspector.
The garage door opener worked. And then what didn't work was for the kids to use the code. I'm the grandma and I bought the house. And so we didn't know right away. When I decided, I had a handyman come and he replaced the code, so we thought that both the garage door opener and the code would work.
You can either have the code work or you could have the garage door opener work. So finally, I decided, “Okay. I’ve gotta call Cinch.” And he came and he could either get the garage door opener to work or the code so that the kids could go out or come in when the grudge was done, so you wouldn't have to use the key to get in.
He couldn't get it fixed either so that they would both work. Then he said, I’d need to buy a new one and said they could sell me one on the spot. I thought that was crazy. So no, I didn't buy it from them. He couldn't fix it, but right then I could buy one. He had it in the car.
Please know your feedback is incredibly valuable, and we’ll use it to help improve how we communicate coverage details moving forward. If you have any further questions or need assistance, we’re here to help.
Reviewed Oct. 21, 2025
The home warranty was purchased for us by the sellers when we bought the house at the end of May. Unfortunately, my experience with Cinch has not been good.
I called them first for my dishwasher and he fixed it. It cost me $100 because it's deductible. And he fixed one thing, then he had to order a part and he got it to work. And then something else didn't work, so I had to pay another $100, and he came out and fixed another thing. All that time, we didn’t realize the bar across the top was broken and only held on with Scotch tape. And he never caught it.
I'm not gonna pay $100 for him to come out and put that on. But I think, realistically. I should get a new dishwasher. That would be paying $300 for a dishwasher. I could buy a new dishwasher.
So that was a bad deal. And every time you open it, when the Scotch tape dries out, then that falls off and you have to put in new Scotch tape to hold that on. Where the buttons are, where you where you push start, that's the piece that comes off. Right across the top.
It was so early in the thing that we hadn't noticed. It was so early when we moved in, it hadn't dried out yet. So we didn't even know about that. But now that it has, I'm not gonna call another time. But you would think the inspector would have noticed the scotch tape on the side. Anyway, two inspectors. The house inspector, and then the Cinch inspector.
Then my garage door opener worked. And then what didn't work was for the kids to use the code. I'm the grandma and I bought the house. And so we didn't know right away. When I decided, I had a handyman come and he replaced the code, so we thought that both the garage door opener and the code would work.
You can either have the code work or you could have the garage door opener work. So finally, I decided, “Okay. I’ve gotta call Cinch.” And he came and he could either get the garage door opener to work or the code so that the kids could go out or come in when the grudge was done, so you wouldn't have to use the key to get in.
He couldn't get it fixed either so that they would both work. Then he said, I’d need to buy a new one and said they could sell me one on the spot. I thought that was crazy. So no, I didn't buy it from them. He couldn't fix it, but right then I could buy one. He had it in the car.
Jay, Thank you so much for sharing your detailed experience! We truly value your loyalty over the past decade and appreciate your thoughtful feedback. It’s great to hear that our technicians and online tools have met your expectations, and we’re glad the addition of plan details on the website has made things more convenient for you.
We also appreciate your insights on areas where we can improve, especially around communication clarity and pricing transparency. Feedback like yours helps us continue to enhance our service and better support customers like you—especially those managing multiple properties.
Thanks again for recommending Cinch Home Services. We’re honored to be your trusted home warranty provider! - Brooklyn
Reviewed Oct. 21, 2025
It's been at least 13 years since we've had this Cinch. Whenever a claim was made, it was an immediate response within a day with a service provider being assigned. Cinch needs to send the last person they sent out regarding the refrigerator for every job. Grays Appliances was excellent. I have not had one problem with my refrigerator since he repaired it. AAA Appliance came out three times and never resolved the problem. But the Grays Appliances came out right away and he knew what the problem was and fixed it. It took a little time, but he didn't have any complaints. He replaced that part that he said was the problem. That was over a month ago and it's like I never knew I had a problem. It's running and sounding like it always did before the problem initiated. I even texted the guy a week later to tell him everything was still running good.
I've never had a problem with submitting a claim. If it's done online, it's quicker. I used to always call it in and it was a little more time-consuming. It's not easy to get a live person initially. When I did get a person, it was fine. The only thing that I had to say is, initially, the home was in my brother's name and when I extended the warranty, I had to give Cinch all my personal information to renew it and change it to my name. But when I needed a furnace repair last year, they gave me a hard time and I had to end up calling my brother and putting him on three-way call because they did not want to change the credit card. They wanted to get permission from my brother. I was a little upset with the fact that Cinch didn't have problems with using my credit card every month to bill me. But when I tried to change the card, it became an issue.
I like Cinch so far. I've had no problems. My only issue I have is their rates keep going up. They keep raising it periodically. When I first got them, it was $40 a month. Now, it's all the way up to $65. So I may have to change the warranty company because that's a lot to pay for something as far as a warranty. You also have to pay upfront before they even assign a provider and the deductible is $150. When I first got them, it was under $100. The only benefit I would say is when you make your initial claim and they come out to fix it, you're good for 180 days. So if it goes back out or something happens to it within 180 days from the first service, they take care of it and you don't have to pay another deductible. But once that 180 days expire, you have to pay another deductible.
Marva, Thank you for sharing your feedback with Cinch Home Services. We are truly thrilled to hear about your positive experience with the recent refrigerator repair and the satisfactory service from Gray Appliances. Delivering excellent service in every claim process is our goal, and it’s wonderful to know our efforts have impressed you.
We acknowledge the service hiccup regarding the listing confusion of the warranty under your brother's name and appreciate your patience during the resolution process. Your concerns about rising service costs and the complexities they present are duly noted, and we assure you these points matter to us.
If there's anything else we can do to enhance your experience or if you consider adjusting your coverage options, please don't hesitate to reach out. Thank you for trusting us with your home warranty needs for so many years; we value this longstanding relationship and look forward to continuing to serve you in the future. - Brooklyn
Reviewed Oct. 21, 2025
I've been with Cinch for 30 years when it was a different company before. A lot of it has been and hasn't been good. It just depends on the service provider that they use to come out to our house. Because we live out in the country, a lot of people don't want to come out here. For the most part, we stayed with them because we've had good results.
My most recent experience was a refrigerator problem and they sent someone out who was awesome. They had to be paid extra for travel time, but he came out the next time and he fixed it. He was nice and polite and we would love for that company to come back again if we needed another service on an appliance.
Cinch is great at customer service as long as I can get to a supervisor. But a lot of times, I get hung up on when I try to explain to them what I need. Because they hire a lot of people from out of the country, it's very hard to understand them and they just hang up on me when I tell them I can't understand them many times. So I have to call back and I have to go through this prompt again. It's a very frustrating scenario. But when I get to a supervisor, they always help me. So that's also why we've never changed.
One time, we had a technician come out and they were terrible. I could not allow them to come back to my house because I needed a new faucet and they were going to provide me a faucet that didn't even work in my kitchen at all. It made me very nervous because I didn't know who this provider was. So I talked to customer service and they just gave me a payout and we took care of it ourselves. It all depends on who comes out to your house. Sometimes we've had people come out here and they don't even speak English. That makes it very difficult. Sometimes it's good, sometimes it's not. But there's not a lot to offer where we live, so we stay with them.
Kathy, Thank you for choosing Cinch Home Services and for sharing your thorough experience with us. We're delighted to hear that your recent refrigerator repair went smoothly and that our technician provided the support needed, even when travel was a factor. Your observations about the impact of rural living are invaluable, and we're committed to improving accessibility for prompt service.
We're sorry to hear about any inconsistencies in reaching resolutions through our customer service. Effective communication is our goal, and we're continually working to enhance this aspect of our service. Your detailed feedback genuinely helps us in shaping better encounters for you and others.
Thank you again for being a loyal customer, and please know that we're here to support all your home protection needs. Your satisfaction and ongoing engagement remain our top priorities. If there's anything further you need, don’t hesitate to contact us. - Brooklyn
Reviewed Oct. 21, 2025
I have very little complaints about Cinch. It's worked out well. My first major thing that I had done was having my heating and air conditioning replaced. That wasn't a very pleasant experience because I felt the first guy that came out didn't want to go through the trouble of replacing both units. So he jury-rigged it and it lasted for a couple of days. When I called the company and let them know that it's still not working, they sent out another contractor and they replaced them. Everything went well.
The customer service and response time is fair. I've had good results from that. I would tell anyone that Cinch is a very good company to choose and that there's little hassle with the company. Also, the contractors that they send out have been excellent. This last guy that came out for a sewage blockage and the only thing I wasn't happy with was the length of time. I had to wait four days and not being able to flush or run water was a hassle. But once the guy came out, he was able to rectify the problem, fix everything, and he cleaned up as though he had never been there.
Eileen, It's wonderful to learn that you found our services reliable, and we appreciate you choosing Cinch Home Services based on your friend's recommendation. We're glad our second contractor was able to resolve the HVAC issue to your satisfaction. Feedback like yours is critical to helping us continuously improve. We're also pleased that, despite some occasional waiting periods, our team was professional and restored functionality to your home efficiently—ensuring everything was cleaned up properly after. We always strive for such professionalism across all interactions. Thank you for your understanding during any inconveniences, and for your kind words about recommending us as a solid choice. We’re dedicated to maintaining and improving your Cinch experience. - Brooklyn
Reviewed Oct. 21, 2025
I had another program and just switched over to Cinch And now, I’ve been protected with CInch for about 15 or 16 years.
When submitting my claim it is usually over the phone. I’ve been able to get my claim submitted in one day.
A month ago, I got my most recent claim, it was plumbing. They handled the plumbing situation in about an hour and the contractors that they’ve sent out have been good.
John, Thank you for your insightful review! We're delighted to hear that you've noticed improvements in our service over the years. It's great to know that our claims process, from the automated system to personal representative support, has been efficient for you. Resolving your plumbing issue swiftly in just an hour highlights the effectiveness of our team's efforts. We're truly proud to be your choice for home warranty solutions. Thank you for choosing us and for highlighting the reasonableness and reliability of our services. We're excited to continue ensuring peace of mind for you and your home. - Brooklyn
Reviewed Oct. 21, 2025
The warranty is good. We paid $200 for after service and they've come out a couple times and fix things.
Joseph, Thank you for sharing your experience with Cinch Home Services. We are delighted to learn that your overall experience has been positive and that you've found our warranty service satisfactory. We appreciate that you've chosen to continue using our services after your complimentary year. It's encouraging to hear that everything went smoothly during the repair visits and that our coverage meets your needs. Your feedback motivates us to maintain our high standards and continue providing smooth and reliable service. If there’s anything more we can do for you or any suggestions you might have, we’re here to listen and assist. Thank you again for your kind words and for trusting Cinch Home Services. We look forward to continuing to serve you! - Brooklyn
Reviewed Oct. 21, 2025
HORRIBLE SERVICE!!! Save your time and money and choose a different company. 2 months for a fridge to be fixed and now my warranty has expired and no one is calling or responding to emails. The send out unreliable service providers that have no idea what they are doing and are not responsive, order wrong parts, lose parts, replace the wrong parts. This has been a nightmare. I've been without a fridge for 2 months now.
Thank you again for bringing this to our attention.
Reviewed Oct. 21, 2025
I had an issue when they replaced my furnace. I didn't feel like I really understood what I was getting and what I was authorizing. I didn't appreciate the lack of communication when we had the furnace replaced. Communication, especially through the portal and email, could be more clear. There's a lot of times when it says to contact the provider, but the provider doesn't know either. There's a lot of unclear communication. The technicians were great, knowledgeable, and helpful though.
Ruth, Thank you for choosing Cinch Home Services for your home warranty needs. We greatly appreciate your positive feedback regarding our technicians and the quality service they provide during their visits. It’s crucial for us to deliver the care you deserve.
We sincerely apologize for the lack of communication regarding your furnace replacement and any confusion with the service process. It's important to us that you feel informed and supported every step of the way. Your feedback has been noted, and we’re committed to improving our communication methods to enhance your experience in the future.
Should you require further assistance, feel free to reach out. We're here to ensure your next interaction runs smoothly. Thank you again for your thoughtful feedback. - Brooklyn
Reviewed Oct. 21, 2025
Our garbage disposal unit stopped working so I contacted Cinch. They were really good about it. They recommended me a plumber and the guy came two days later. We had it scheduled at 10 o'clock in the morning and he was there right at 10 o'clock. He fixed everything right there on the spot. It was a total motor lockup so he ended up replacing the whole unit. It was really easy and quick. Within an hour and a half, he was done with everything. He was really good. He was polite, punctual and clean-looking.
Vasil, Thank you for sharing your experience with us. We are thrilled to hear that you are delighted with the seamless support from our team and the professionalism of our plumber. It's wonderful to know that the replacement was handled effectively and met your expectations. Your recommendation is the highest compliment we can receive, and we are committed to maintaining this level of service. Thank you for choosing Cinch Home Services! - Brooklyn
Reviewed Oct. 21, 2025
We've been with Finch since 2018 and it is reliable but expensive. Replacement hasn't happened but they did fix items. We had done some claims online and the work done has not been bad.
Venkata, Thank you so much for your glowing review! We're thrilled to hear about your generally positive and dependable experience with us since 2018. While we understand that the pricing component isn't ideal, we truly appreciate that you recognize the reliability and alignment of our services with your expectations. Customer satisfaction is critical for us, and we're happy to see our online setups and customer service efforts rated positively by you. Your renewal decision and high rating mean a lot, and we look forward to serving you for many more years to come. Thank you for placing your trust in Cinch Home Services! - Brooklyn
Reviewed Oct. 21, 2025
I only had one claim with Cinch. The technician came and repaired my dishwasher. However, it took a long time to set up the appointments for them to come and do the service.
The repairman that came was very professional. The only thing negative about this whole event was the service appointments for them to get here. It took them a while to come and do the repairs.
They had to come a couple of times because the first time the guy came, he didn’t have a part to finish the job. Then it took a while for him to get the parts and come back. Overall, they did a good job. The communication was all right.
Felix, Thank you for sharing your experience with Cinch Home Services. We're delighted to hear the claim process for your dishwasher smoothly and that you found our contractor to be professional and effective. We understand that the wait for required parts can be frustrating and appreciate your patience and understanding throughout the scheduling process. Your recommendation means a lot to us, and we remain dedicated to delivering timely and reliable service in the future. Should you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us to ensure your home appliances continue running smoothly. - Brooklyn
Reviewed Oct. 21, 2025
Cinch is slow getting back with you, but they do good. It’s all right A faster response would make the experience better.
The technicians are 50-50. There’re some good ones, but there’re also some that just don’t wanna do it.
Peter, Thank you for your feedback and for being with us throughout the years. We're pleased to hear that your interactions have been mostly satisfying. We apologize for any delays you've experienced in communication and assure you this is taken seriously. We appreciate your insight, and our team is consistently working to expedite our service processes which include every aspect regarding our technician's performance. Your feedback aides in our pursuit of enhancement. Should you have other thoughts, feel free to reach out. We are here to help you have the best experience possible.- Brooklyn
Reviewed Oct. 21, 2025
I file my claim with Cinch online and their turnaround is very short, 24 to 48 hours. That’s on a high-volume time of the year. Normally, I get somebody pretty quickly. In the 25 years I’ve been with the warranty company, I’ve had three people who either stole the appliances or didn’t show back up. The techs said they were taking the appliance to fix it but they never brought it back. They took the parts and never brought them back. Cinch had to send someone else out with a brand-new unit. I had to get a whole furnace replaced because the individual never brought the parts back that they took.
I also had scenarios where I had to get all new stuff and where a service provider tried to con me out of money and destroyed my property and made it seem as though I did it and Cinch wouldn’t cover it. I had them ban a company from me, but they still wouldn’t replace the unit that was destroyed by that company because of the lie they told. The people who came out here tried to con me out of money for Freon and they stabbed holes in my unit. They also purposely put the breaker upside down and I had to pay another $150 to get somebody else to come back out here because I didn’t know that they sabotaged my unit. I had to find somebody else to fix it out of my own pocket. Cinch did not believe me as a customer because of what the service provider wrote on the documents.
When it comes to customer service, sometimes even when you wanna go up higher, Cinch’s customer service hesitates to send you up higher. But if they can’t give me an answer, then I need somebody higher. What I don’t like is that everything is just black and white. It’s like being an inspector where you have to put your personal views to the side and do what the job says. But my thing is I didn’t blow up my AC unit and I didn’t stab something in the thing. Customer service is a stickler that they stand by the black and white, whatever the case may be. Cinch will not cover normal wear and tear. But other companies will. I own two home warranties and there are certain things that Cinch won’t do.
Other than that, I stay with Cinch because they are more consistent than inconsistent. On two occasions, they had both appliances fully replaced. I haven’t had too bad an experience with them. Most warranty companies have you go out and look for your service provider or you have to struggle, but Cinch doesn’t do that. That’s one of the best things about them. I don’t have to worry about having to go find my own service provider.
I’ve been with Cinch long enough where I’ve gone from paying a $50 deductible to now $150. Their deductible is higher than others. It has gone up yearly and I’m not happy with it. But it does what it does. I understand inflation. But if you have somebody for 25 years, I shouldn’t have to call you back every year to beg for a discount. I’ve owned four homes at this time and Cinch has been on all four. When I see that my warranty has gone up another $15, which really blows my mind that much per year, I shouldn’t have to call and be like, “Hey, I’ve been a customer of yours.” And they tell me I don’t get some kind of discount.
If I’m here in Virginia, in the Hampton Rose area, Cinch ought to know that either I am military or not. If I ask them for a military discount, they would not give that to me. They should give a military discount. Overall, I would take Cinch over American Home Shield. I have put Cinch on my daughter’s home when she purchased it because who has time to go look for a service provider? At least I know if a service provider messes up, I have 180 days. If an appliance glitches up again, I don’t have to drop another $150. If there’s a complaint about a service provider, they will move expeditiously. I also like that now, Cinch will call you automatically and see if the person came and fixed the issue. They will actually ask, “How was that provider?”
Marlene, Thank you for sharing your experiences with Cinch Home Services over the years. It's wonderful to hear that you find our commitment to quick service and managing logistics convenient. We sincerely apologize for any dissatisfaction you’ve felt regarding vendor accountability or damage resolution. We are vigilant about improving our providers’ accountability measures and continuously seek customer-centered solutions. Your feedback on vendor challenges and premium costs is invaluable, and we take it to heart as we strive to improve our services. Ensuring a positive balancing act between deductible costs, loyalty, and automatic discounts is important to us. Thank you for your loyalty, input, and for letting us serve you. Should you have more recommendations we are here to listen and support wherever possible. - Brooklyn
Reviewed Oct. 21, 2025
Cinch is a good thing to have so I keep the service. I’ve been with them since 2020 and filing a claim is very easy. I have called them and used the online options depending on the situation. If it is something that I really need the service for right away, I call. If it isn’t, I go online. Their reps are very good and flexible, while the online tools are pretty easy and simple.
The contractors are very nice, especially with the plumbers who came over here. They are awesome and I even asked them for a card. I will recommend Cinch. So far, everything has been working fine. The only thing that stayed the same every time tech came and fixed it was the fridge. Cinch replaced that.
Juan, We're thrilled to hear about your positive experiences with Cinch Home Services! It's fantastic to learn that both our phone service and online platform have met your needs efficiently. Your compliments about our contractors being professional and effective, especially in handling situations like your fridge replacement, are genuinely appreciated. We strive to maintain this level of reliable and hassle-free service. Thank you for your recommendation, and we're happy to have fulfilled your home warranty expectations! - Brooklyn
Reviewed Oct. 21, 2025
We’ve been happy with Cinch. Most of the time, my husband does the claims with them. He does it through an online app and it has been pretty straightforward. We get a call back from the local business that is assigned the work order and they schedule a visit with us. It goes quite smoothly. We’ve gotten to know the service guys. It has been mainly this one business in town and they have been very nice.
Adele, Thank you for sharing your experience with Cinch Home Services. We're thrilled to hear that the claim process has been smooth and efficient for you and your husband using our online platform. It's great to know you have developed a positive relationship with the local businesses who handle your needs and that you've consistently received pleasant, reliable service. Your satisfaction is our goal, and we're glad to have met your expectations. Thank you for choosing us to protect your home, and if you do ever need additional support, we're here to help! - Brooklyn
Reviewed Oct. 21, 2025
I've been with Cinch for nine years. Customer service is okay, nothing spectacular. Sometimes it’s good, but it’s just rare. Most times, it’s just okay. I would say with their website, just being more user-friendly in terms of being able to request services would help. In the past, when I have requested services, Cinch getting back to me in a timely manner wasn’t always the best.
Terrence, Thank you for sharing your experience with Cinch Home Services and for being a loyal customer throughout the years. We're genuinely sorry to hear that our customer service and online interface didn't meet your expectations. We're continually working to enhance these areas so that requesting service is straightforward and efficient.
Your feedback regarding slow response times to service requests and the website usability is crucial, and we are committed to examining how we can improve these aspects to provide enhanced customer satisfaction. Even though your encounters varied, with temporary positive service events, striving to ensure dependable, timely service remains our goal throughout.
We sincerely value your feedback as it aids us in pinpointing areas for improvement. If there's anything extraordinary we can address, don't hesitate to let us know. Thank you again for your patience and for bringing this to our aware attention.
Sincerely,Brooklyn
Reviewed Oct. 20, 2025
My AC has been down for two months. The approval process for the claim and the ordering of the parts has taken entirely too long. They have ordered the wrong coil twice now. I have a tenant that is supposed to move in tomorrow and I need this repair completed immediately. My calls to customer service were agonizingly inadequate. The call center is overseas apparently and the operators were unable to provide a detail cost of what Cinch was covering in the repair, nor could they expedite the repair. Hopefully, someone will read this review and call me to expedite!
Your feedback is incredibly important, and we’re committed to making this right. Please expect a direct outreach shortly so we can work toward a resolution that meets your needs.
Reviewed Oct. 17, 2025
We’ve been having the same issue with our dryer for the last few years and constantly pay our deductible to complete the repair which totals over 375 dollars and here we are 5 months later same issues and Ken, Princes/CR said we will
Have to pay again hush to get the problem resolved and wouldn’t not provide escalation help. Lastly I spoke with the owner or the last company who tried to repair the same issues stated that they need told cinch it was maintenance bc they would not get paid. Edward (Top Tier Appliance) he even said they should repair or swap the unit out.
Wardell, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the repeated issues with your dryer and the frustration caused by having to pay multiple deductibles for the same problem. Your feedback makes it clear that your experience hasn’t met the service standards we strive to uphold.
Please know that we’re committed to resolving this matter properly. We’ve located your account and will have a resolution specialist reach out to you directly to investigate further and work toward a solution.
We appreciate your patience and understanding, and we’re here to help make this right. - Brooklyn
Reviewed Oct. 15, 2025
I have a complaint against Cinch Home Warranty company. I have had so many issues dealing with them, regarding my Hvac split system. I have a new unit and it's leaking refrigerant and they won't send a Professional, Licensed, Bonded,and insured company out to truly fix the issues that the previous 3rd party hvac businesses they sent out did not do. I have had major issues regarding this Hvac unit for the last few years. I want a professional to schedule an appointment and truly diagnose and fix the problem. They have only been continuously adding "bandaids" to the problem and never truly fixing these issues. Here it is once again Summer is quickly approaching and I currently do not have cool air coming out while also having a Senior Citizen living in my home. This is unacceptable.
Thu, 6/6/2024, 5:15 AM UTC
Reviewed Oct. 9, 2025
DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY! This company is less than easy to work with. My case has been mishandled from the start. My induction cooktop went out leaving me without a working stovetop since August 25th and it is still not fixed.
Hi Suzette,
We’re truly sorry to hear about your experience and the delay in resolving your induction cooktop issue. This is not the level of service we aim to provide, and we understand how frustrating it must be to be without a working stovetop for such an extended period.
Please know that we’re committed to investigating what went wrong in your case and working toward a resolution as quickly as possible.
We appreciate your patience and the opportunity to make this right. If you’re willing, kindly reply with the best phone number and email associated with your contract so we can assist you further.
Sincerely,Brooklyn
Reviewed Oct. 7, 2025
This has got to be the worst home warranty company out there. I believe I ended up here after my previous company HMS was acquired. I hadn't had to file a claim or anything but noticed the price hike. Well, I filed a claim in April and one in September. Thee worst! First, I'm not sure which companies they're contracting with but they're BARELY qualifying as companies. These technicians are subpar. One plumber put an apparent bandaid on the problem. Well, I file my September claim, plumber arrives and tells me the previous issue wasn't fixed but he'll take care of the reason he's here; sump pump. He tells me get on the phone with Cinch and when I do, what am I met with. HORRIBLE customer service, no understanding of english, no comprehension of the issue. A bunch of text book malarchy that just ends with 'pay this, pay this, pay this.' I informed the tech was just here in April to fix apparently the same issue and he didn't do it, and that's why I have water in my basement. Cinch told me that there was only a 14 day window on a REPAIR...there are longer windows on socks!
Reviewed Oct. 6, 2025
I have been a customer for over 5 years. Cinch bought out FIXD in 2021, and I had great service, but I have now found myself all to ready to end my service with them. I'm locked in until Dec, but it will not renew. I have never had an issue before, but from June to now October has been the worst experience. Out of the entire DFW area they can only offer 1 HVAC Provider, who after sending 5 different people out on 3 units, and telling me things that didn't add up, and the owner of the HVAC company telling me that he doesn't like his employees working on the same job to share information or the pictures or write-ups with each other (I kid you not), I requested a different HVAC Provider and was told there is no one else I can work with after several thousand in and dismal results. I then got 2 providers on my own + my neighbor who does commercial HVAC to look at everything and were baffled by the Provider and what I had been through. So corrupt. The canceling process was a multiple day, multiple hours run around. Cinch is finally currently is sending me a $955 check for money somehow the provider overcharged me, but still doesn't have anyone else for me to have fix my unit. I pay for the Premium Cinch Service. I've wasted a lot of $, time, and frustration. So disappointed. Thank goodness for my neighbor who is an executive (worked his way up at a commercial HVAC company) getting on his hands and knees up in my attic and bringing out all sorts of equipment AND my friend who recommended her residential trusted HVAC guy who has been great.
We’ve located your account and have escalated this to one of our Resolution Specialists who will be reviewing everything in detail. They’ll be reaching out to follow up and work toward a solution. We appreciate your patience.
Reviewed Oct. 6, 2025
When I first started, it wasn’t Cinch, it was HMS. Our water heater went out a month after we moved in, had five kids under the age of 10 at the house, and nobody could take a bath. But they sent out a wonderful company, and they actually replaced it with a larger water heater.
Cinch sent out a person from Haha’s Heating & Cooling for the air conditioner, they told me my entire unit needed to be replaced, and Cinch disagreed with that. Instead, they sent somebody out to put Stop Leak in it. In addition to the $200 service call fee, I spent another $300 because the coolant was so old, it was hard to find, and super expensive. My son and I went without air conditioning when there was a heat advisory for two weeks and Cinch took over a month to send me $350 to get a window unit.
I had a spare refrigerator in my garage that I paid additional for, and it wasn’t working. First, they said that they couldn’t find anybody, and when they got somebody out there, the guy said I was leaving the refrigerator door open. I told him I wasn’t doing that. He stood in my doorway, said I didn’t know what I was talking about, and I was making it all up, and he wouldn’t be coming back. I called Cinch and told them, but they wouldn’t do anything about it. And I just didn’t have the time to deal with it, so all the food in there went to waste. They finally sent somebody else and got it all fixed, but that was over a seven-month period, and I had to stop using it.
So, I’ve had good experiences with Cinch, but they’ve been few and far between, and I’ve kept them for 8 years because there were times it made sense having it.
We’ve located your account and will be reaching out to you personally to address your concerns in more detail. Our goal is to ensure every customer feels heard and supported, especially when things don’t go as expected.
We appreciate your patience and the opportunity to work toward a resolution.
Reviewed Oct. 4, 2025
As first time homebuyers, Cinch Home Services was a closing gift from our dealer and it’s a great one to have. Submitting a claim online was easy. The technicians got out here in a timely manner, were respectful while they were here, and completed the job on the same day.
While we understand that waiting a few days—especially over a weekend—can be inconvenient, we’re glad the issue was resolved in a single visit and that the overall process met your expectations. Your feedback about our user-friendly platform and seamless service means a lot to us.
We’re grateful for your recommendation and look forward to continuing to provide you with dependable support whenever you need us.
Reviewed Oct. 3, 2025
I’m not happy with Cinch Home Services. I was giving their number to everybody before, and now, I’m not going to because I didn’t like it. Because when my refrigerator was broken, they sent me to Kenmore, and I had to pay $700 extra to Sears to fix it.
At first, Cinch said I needed a compressor. Then, after that, they called and told me that they sent something from Illinois. Then they called me again and said that I cannot have it, and that I have to do it with Kenmore. They cannot do anything because it’s under the manufacturer’s warranty. The compressor was under guarantee, but because I don’t have guarantee with them, I have to pay for labor. But they could fight and get it from Kenmore. I told them to get it from Kenmore if Kenmore is the manufacturer. And they said that I have to call and get it from Kenmore.
I had Cinch for almost two years, and I was okay with what they did with other stuff. They’ve helped me. I pay them 150 for the deductible. And last time, they said $150, and I paid it, for the deductible. They said some stuff is not under guarantee. I have to pay extra. And I did.
The representatives were also good. They answered me, but it still depended on who answered the phone. The last guy that I talked to last month was nasty and told me that it’s not their problem. And he didn’t explain anything to me. He just told me to talk to Kenmore, and that they won’t give me my $150 back. I told him that they need to give me something back because I paid Cinch $150, and then I had to pay $700 for Sears to fix the refrigerator.
So, this year, I’m thinking of changing to a different company, because I pay $150 on this, and they come. And sometimes, they don’t finish the job. But sometimes they’re good. They did a good job with my stove, and I’m happy. I paid $150, they fixed it, and everything’s okay.
Reviewed Oct. 3, 2025
I had Cinch before on another house, but I didn’t even realize it. For this house, I got the warranty since it was offered by my Realtor. My first claim was for an AC, and the tech found nothing wrong with it. It started working, but it stopped again. I already paid a deductible once, so I called and complained. The customer service explained that there’s a period of 180 days that I can follow up on the claim where I don’t have to pay another deductible. It turned out it was covered. I was extremely happy to hear that explained to me.
We’re especially glad our customer service team was able to provide clear and attentive support during your air conditioning issue—and that our 180-day workmanship guarantee helped ease the stress of a repeat malfunction. Your feedback about the technician’s visit and the warranty benefit is greatly appreciated.
We’re grateful for your continued trust and look forward to being here whenever you need us!
Reviewed Oct. 3, 2025
I filed a claim for my washing machine online with Cinch. Everything went well. The website was user-friendly. The contractor was very helpful and professional, but they had to order parts for it. It took a month for them to come back. The parts came, but I think they were booked up, so they didn’t have any other available appointments. Other than that, everything was good.
We understand how frustrating delays can be—especially when you're waiting on parts and appointment availability—and we truly appreciate your patience during that time. Your feedback helps us identify areas where we can improve scheduling and service coordination.
It means a lot to us that, despite the inconvenience, you still felt well taken care of and would recommend Cinch. We’re committed to delivering reliable service and support, and we’re grateful for the opportunity to serve you.
Reviewed Oct. 3, 2025
I have been a customer for over 5 years. This is the first time I have had to submit a claim. My hot water tank began to leak. I put in a claim to have this service completed and the technician came and was here for 5 minutes. They said it needs replaced and someone would be in touch the next day. It is now day 3 and still no hot water and no time to replace. I’ve called over 5 times today, and no one in customer service was able to help me. I then spoke with a “Supervisor” who treated me terribly.
They spoke to me as if I was incompetent and it was the most infuriating experience. I’ve paid so much money to Cinch and because it needed replaced, even though I have “complete home coverage” they were still requiring me to pay $540 to the HVAC company they sent because they “don’t cover the upgrades” … I didn’t ask for an upgrade!!! Cinch, do better!!!!! I have been a loyal customer for years. Your company did NOT have our best interest at heart and that is so horrible. I was pushed up against a wall and was given no options that benefited my family and home, only to benefit Cinch. I am disgusted with the customer service. Absolutely disgusted. I feel like I have been scammed and it is a terrible feeling.
Reviewed Oct. 3, 2025
Cinch was included with the sale of our house when we bought it two months ago. We filed a claim online for our garbage disposal. The tech called me that afternoon, and he came out the very next day. We’ve had no issues with the garbage disposal since then. It was a great experience.
Melanie - Thank you so much for sharing your experience! We’re thrilled to hear that your garbage disposal issue was resolved quickly and smoothly. It’s great to know our online process and technician support made things easy for you. Your recommendation means a lot, and we’re grateful to have you as part of the Cinch family!
Reviewed Oct. 3, 2025
I only had to use Cinch once. It was part of the agreement when I bought my house from the previous owner. When I had an air conditioning issue, I called, and the person I spoke with was gentle, empathetic, and diligent. They were here the next day, which was super quick. Cinch offers good service, but the price I pay to do business with them could be better.
We also appreciate your honest feedback regarding pricing. We’re always looking for ways to improve and provide the best value to our customers, so your input is truly valuable.
Thanks again for choosing Cinch—we’re here whenever you need us!
Reviewed Oct. 1, 2025
I do not recommend Cinch. My file was marked a medical emergency — I’m 22 weeks pregnant and had fetal surgery on September 13 — yet Cinch has acted with zero urgency and terrible communication.
Timeline:
Claim opened: September 18
Diagnosis completed: September 20
Parts request submitted: September 22
Today: October 1 — still no parts
What actually happened: I was repeatedly told the part was “coming from Austin” and would arrive Sept 30–Oct 1. Today my technician, James, told me the warehouse never had the part and Cinch is only now “re-sourcing” it with a new ETA of October 7. James also said the exact part is available locally at the Goodman/Amana warehouse in Dallas and ready for pickup — but Cinch refused to authorize him to get it. Why would they block a same-day local solution while my family suffers?
Cinch offered $350 for a portable AC (completely inadequate — a single portable unit can’t cool a multi-room house), and nothing at all about the hotel/rental accommodations my plan covers. I called three times last week for tracking and was told the part had been provided to the technician — which was false because Cinch never ordered it. That explains why there was no tracking.
Unanswered questions Cinch needs to answer immediately:
Where are the parts being ordered from?
What is the supplier’s phone number?
What is the part number?
If the part has been sourced, why won’t Cinch pay for overnight shipping?
Why won’t the technician pick it up locally in Dallas?
This is more than an inconvenience — it’s negligence that directly affects my health and safety. If you need reliable, urgent service, avoid Cinch until they fix their processes and start treating medical emergencies like the priority they are.
Jenn, our records show that a member of our team is working directly with your family to try to resolve your claim as quickly as possible. She will remain in touch to ensure that the claim is completed as quickly as possible from this point. - Cinch Social Media Team
Updated review: Oct. 10, 2025
I received a call from Mary ** a representative on behalf of Cinch whom provided a sincere apology and expedited my reimbursement of the HVAC repair. She was kind and professional and saves face with my long term relationship with Cinch as well as reassured me if I had any future unsatisfied incidents in the future to reach out to her. I am still waiting for my $100 deductible to be returned and however satisfied with the outcome.
Original Review: Oct. 1, 2025
I have had this company for many years when it was Sears. This company has changed for the worst . The CSR’s can’t speak nor comprehend English and the company does not have service providers in many areas. I paid my deductible and was told they would get me a service provider for my air conditioning unit. No one was available in my area at all so they said I could hire someone else to repair it and they would reimburse me. I did exactly that and submitted the invoice expecting to be reimbursed the bill and my $100 deductible. They have not reimbursed me and it’s been almost 90 days. I’m canceling my relationship with this company. Do not get involved with this company.
We’ve located your account and will be reaching out directly to help resolve this matter. Our goal is to make things right and ensure you receive the reimbursement you were promised. We appreciate your patience and the opportunity to improve your experience.
Reviewed Sept. 28, 2025
I called the service number and reported the issue, we were charged a second service call fee to have a technician return to assess the issue.
The day of the service, the technician arrived and I was describing the issue, the technician said that the warranty company would not pay for a repair and would more than likly opt for a replacement dryer. The technician did not even look at the dryer, he said that someone would be reaching out to is to discuss the next step. I said ok, off he went.
We never heard back from the warranty company, we continued to use the drying making the horrendous noise.
As We never heard back from the warranty company, I called in to seek status of our claim, and was told that our issue would have to be elevated to a next level claims adjuster, who informed me he could see the services, and the notes from the technician said “ customer wants new dryer” which was not what I said, that is what the tech told me would happen based upon his experience.
The next level adjuster informed me that I would need to pay another service call fee to have a different technician to come out and assess the issue, I let the adjuster know we had already done that and the previous tech had said it would be replaced, I could not see paying another service call to achieve the same outcome as the assessment had already been done by the previous service call.
Then I was routed back to the call center and explained the out come to the customer service agent, who said they would escalate this to their supervisor, and call me back the next day, I didnt get a call back, so I called back two days later, and new service agent went over the case, and let me know that he could give me a “discount” on the next years yearly service debited from my credit card, and use the discount pending to pay for the service to have a tech come out, but it would be out of my pocket as the next years service renewal was in a few months, so I would be out the cash for the service cal to re-assess the machine
I declined, and let the service agent know I had ordered a new dryer and it was coming in few days as our family could no longer take the grinding noise any longer, and that I would move the affected dryer to the garage from the laundry room, amd hook ot up there as the noise could not be heard in the house from the garage. I was informed movimg the dryer to the garage would void the warranty
I cancelled my reoccurring yearly payment, and will not ever use or recommend cinch again to anyone
Paid 2100.00 over the course of three years, plus service calls, lost time from work waiting on incompetent techs, customer service agents that are trained to make reoccurring revenue on a revenue generating warranty, save your the time on the phone and aggravation
Do not use cinch, save your time and money.
Reviewed Sept. 25, 2025
At this point I’m so disappointed in the service or should I say non service I have received. Almost a full month and repair on my washer is still not done!!! Wrong part sent, i was never asked model number, a random model # was put in. Supervisor promised to call, been two days, no call. Called the service partner, LG, says cinch cx order.
Vicki, We're truly sorry for the frustration you're experiencing due to the delayed washer repair and communication issues you've encountered. It's concerning to hear about the misunderstanding concerning your model information and the unattended follow-up calls you expected from a supervisor. Rest assured that we are highlighting your case for immediate resolution and will keep it as a priority until everything is set right. We will ensure someone from our team reaches out promptly to gather more details and ensure a fast-tracked solution. Your comfort matters, and we are committed to improving your experience without further delay. Thank you for bringing this matter to our attention. Thank you, Brooklyn
Reviewed Sept. 24, 2025
I am very frustrated!! I live in San Antonio Texas where it is still 95 degrees in September my Air Conditioning has not been working for 3 weeks!! The sears technician came and said that it needed a new coil and that he had to order the part!! Then they put you on this ridiculous schedule that you have no control over and the appointment that the technician made me was for another week!! He waited until the day of the appointment and called to tell me that the part didn’t come in so I had to be put back on the schedule for another week!! The appointment was for today September 24th and he texts me at around 5:00 pm to tell me the part still didn’t come in and now he is expecting me to wait another week!! I called Cinch services both times that the technician said the part hadn’t come in to see if they could do anything to expedite the process and they just repeat what you already know, that they are still waiting on the part!! It will be 1 month for my family to be without air conditioning in Texas!! It is ridiculous that you get poor customer service just because you have a home warranty!!
Annette, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and discomfort this situation has caused you and your family—especially during the extreme heat in San Antonio.
We understand how critical air conditioning is, and waiting nearly a month for resolution is absolutely not the experience we aim to provide. Delays in part availability and scheduling can be incredibly disruptive, and we’re truly sorry for the repeated reschedules and lack of timely updates.
Your feedback is being escalated to our specialist team for immediate review. We’re committed to doing everything we can to expedite the process and ensure you're not left waiting any longer than necessary. Please know that your comfort matters to us, and we’re working to make this right.
Thank you again for your patience, and we appreciate the opportunity to improve. - Brooklyn
Reviewed Sept. 22, 2025
They are worse than horrible. They blaimed us because their tech sent wrong measurement and now refuse to give us an oven that fits and charged us 35 percent to send wrong oven back! We are seniors and very very upset about this unjustice.
Reviewed Sept. 22, 2025
Cinch did not honor its obligation.
I am a long time customer, but when I put in a service order for my refrigerator it was very frustrating as parts were not available and each time there were long waits to order parts. Ultimately, after months of trying it was determined the refrigerator could not be repaired and a replacement check was offered. It has been 3 months since I am due to receive this compensation. I have been calling regularly to inquire about this and and every time I am told its in the mail but never gets delivered. Since I get other mail from Cinch on the same address, there is no issue with mailing. It seems they are straight out lying to be every time I call (almost every 3 weeks) that the check is in the mail. It is pathetic that they will not honor their obligations.
Mona, thank you for bringing this to our attention. We’ve located your account and want to assure you that a resolution specialist will be in touch with you as soon as possible to assist further. We understand how frustrating this experience has been and appreciate your patience as we work to resolve it. Sincerely, Amanda
Reviewed Sept. 18, 2025
Years ago, I just transitioned to Cinch when they took over another company that I had had since I bought the house. They've done a good job like the previous one. I suppose the prices have gone up, and I know the deductible has gone up over the years. My most recent claim was for a garage door opener, and I was contacted by the company. We set up a time. Their guy asked me to send some photos so that he could have a sense of the thing before he came. That was very efficient. Overall, Cinch has been useful to me on a number of occasions.
Richard, Thank you for taking the time to share your positive experience with Cinch Home Services. We are thrilled to hear that the transition was seamless and that you appreciate the consistent service over the years. It's wonderful to know that the technical proficiency of our service in handling your garage door opener issue impressed you, and we're glad you found the online customer support effective. We acknowledge your feedback regarding the phone service and appreciate you pointing it out as an area of improvement. We are constantly striving to enhance our customer service across all channels. Your recommendation means a lot to us, and we're grateful for your continued trust in our services. Thank you for choosing Cinch Home Services, and we look forward to supporting you in the future! - Brooklyn
Reviewed Sept. 18, 2025
My latest claim to Cinch was questionable. The person they sent out did not do the proper assessment, so they declined the repair. When I called to inquire about it, they said it was declined and it was closed, and there was nothing to do about it, which I did not agree with, but I know now what to say and what to ask when someone comes to my house. I also have to call and tell them to send somebody else out before the payment is submitted. Other than that, the claims before were great.
Debbie, Thank you for sharing your experience and for being a loyal customer over the past nine years—we truly value your continued trust and commitment. We're glad to hear that your overall experience with Cinch has been satisfactory, and that our service has generally met your expectations.
That said, we're sorry to learn about the recent issue with the technician’s assessment and the resulting claim denial. We understand how frustrating that must have been, especially after years of reliable service. Your approach to being more vigilant during assessments is wise, and we appreciate you taking the time to share that insight—it helps us understand how we can better support our customers moving forward.
If you’d like to speak further about the denied claim, please don’t hesitate to reach out. We’d be happy to review the situation in more detail and see how we can assist. Your feedback is incredibly valuable, and we’re here to make sure your experience continues to improve. - Brooklyn
Reviewed Sept. 18, 2025
Overall, the service with Cinch has been okay. On the latest service call, they came out and did what they needed to do. However, with the one before that, there was some issues with them mixing up the properties. The service technician showed up at my property instead of my rental property, and things should have been clear when we talked that time. That's been a mediocre experience, but the most recent one was fine.
Aaron, Thank you for taking the time to share your experience. We’re glad to hear that some of your service calls have been handled efficiently, and we appreciate your honest feedback about the areas where we can improve.
We’re especially concerned about the confusion with technicians arriving at the wrong property—that’s certainly not the experience we aim to deliver. If you're open to it, we’d love to look into this further and ensure your property details are correctly documented to prevent future mix-ups. Please feel free to reach out so we can discuss this in more detail and offer any assistance you might need.
We also hear your concerns about contractor quality and want you to know that we’re continuously working to strengthen our network to better meet your expectations. Your insights are incredibly helpful in guiding those improvements. Thank you again for your continued trust in Cinch. - Brooklyn
Reviewed Sept. 18, 2025
We got Cinch as a recommendation. It was something that our realtor set up for us as we purchased our new home. However, I'm very frustrated with them. We had their contractor come out for our AC. It hasn't really been hot enough to know if anything was done, except they put in some refrigerant into our system. We ended up having to pay out of pocket for almost all of that. I still have stains in my ceiling, and I noticed a new one in my upstairs ceiling from the ductwork leaking from the AC running too hard.
I also have a major gas issue with my dryer. It is a 1985 Maytag dryer. I called Cinch but they told me that I didn't have their premium service. I had called before that and I had upgraded the policy to include the washer and dryer. They told me that the extra $137 that I paid did not cover that and that I needed to pay another $50 for that service. I was on a recorded line asking specifically about the washer and dryer. I was told it was included. They told me they were gonna refund me. They said they would meet me halfway and do $25 but they still didn't even do that.
They've had two separate companies come out and look at our dryer. One guy came and replaced the gas valve. He said it was good to go, that we might smell some gas, but it's just a little runoff. That led to a very dangerous gas leak in my home for over 30 hours. We had a hard time waking up the next morning. We also have pets in the home and my son's room is located in that same area of the house. Thank God he was not here.
I had Nicor back out. They confirmed that the gas leak was coming directly from the valve that was replaced. Cinch claimed they never got that documentation from Nicor so I sent it over to my case manager last week. They said they were gonna send out another company. Another company came out and the guy said it is an old dryer and he was gonna deem it unrepairable. He said he could replace one more thing but it was not gonna change the outcome.
Cinch came back to me and said the contractor told them that there was no issue with the washer. I called the contractor back and they told me that they had to get on the phone and talk with them. That company said Cinch was saying since there is a part available that they could locate, they would not replace my dryer. They would only have a company come out and replace that part.
My issue is that this is now a health hazard. It is an active gas leak. I've had Nicor out multiple times to identify that it's coming from this dryer. I have given the documentation. But instead of resolving the issue, Cinch wants have another tech come out. I have to vacate my home with my pets, turn that gas on for up to four hours before a tech comes out because if I don't have the gas on, then they would tell me they can't detect the leak. I also have to take off time from work to have them here for the four-hour window to replace a part that they've already done twice. Every time I call Cinch, they are not helpful. They'll keep me on hold for up to an hour. I have a medical condition and this is a huge health hazard to have this constantly going on in my home and having to constantly turn this gas on for them to come inspect it.
Cheyenne, Thank you for taking the time to share your experience—we’re truly sorry for the frustration and concern this situation has caused you and your family. Your safety and peace of mind should never be compromised, and we deeply regret that your interactions with us have left you feeling unsupported.
We’ve located your account and want to assure you that a member of our team will be reaching out directly to continue resolving this matter. We’re relieved to see that a replacement is now in progress, and we hope this brings some much-needed relief after what you’ve endured.
Your feedback is invaluable, and we’re committed to learning from it to improve how we serve you and others going forward. Thank you again for your patience—we’re here to make things right. Thank you, Brooklyn
Reviewed Sept. 18, 2025
The service from Cinch was fast and the technician was fine. I was satisfied with the experience.
Carolyn, Thank you for sharing your experience with Cinch Home Services. We are thrilled to hear that our quick service and easy repair process met your needs, especially during such a crucial moment as preparing dinner. Your satisfaction is our priority, and we're glad everything went smoothly with your appliance repair. We look forward to providing more prompt and reliable service whenever you need us. - Brooklyn
Reviewed Sept. 18, 2025
The contractor that Cinch sent was straightforward and got the job done. The experience was satisfactory
Robert, Thank you for sharing your positive experience with Cinch Home Services. We are delighted to hear that the contractor handled everything efficiently and that you felt supported throughout the process. Our commitment is to make every step smooth and satisfactory for you. We're glad to have met your expectations and look forward to continuing to provide exceptional service in the future. Please don't hesitate to reach out if you need any further assistance! - Brooklyn
Reviewed Sept. 18, 2025
Everything went well on my recent service call through Cinch. It was pleasant. I’ve worked with this company for AC service before, and I feel very comfortable with who they are and what they do.
Christine, Thank you for sharing your positive feedback about your recent interaction with our team at Cinch. We’re delighted that our professional service left a reassuring impression. Your acknowledgment of our efforts to seamlessly handle situations reflects our commitment to maintaining the dependable service you’ve come to trust. We look forward to continuing this reliable partnership and are grateful for your kind words. Always here to assist whenever you need us! - Brooklyn
Reviewed Sept. 17, 2025
I had to get my refrigerator repaired, and the process was fast and seamless. I’ve been with Cinch for just under a year, and submitting the claim online was the only time I’ve done it.
Daniel, Thank you for sharing your positive experience with Cinch Home Services. We're thrilled to hear that the process of repairing your refrigerator was both fast and seamless. It's fantastic that setting up the service online was straightforward and reduced your stress during a difficult time. We're glad to know our customer support and repair services met your high standards, and we appreciate your recommendation to others seeking reliable home repair services. Thank you for trusting us, and we look forward to assisting you whenever you need us again. - Brooklyn
Reviewed Sept. 17, 2025
Cinch used to be great. We've had them for about 3 years and they've repaired my washing machine, my dryer, and my furnace. It was in a couple days. But now they suck. I've been waiting almost a month to get a refrigerator fixed. I have a refrigerator that works halfway. It doesn't freeze on the freezer part so my regular food is in the freezer so it can be somewhat cold. Cinch sent another guy out here from another company, which I had hell trying to get in contact with. Cinch had to finally get in touch with him and he finally showed up, but he said something that he doesn't really do it a lot but that he got me.
When he checked it, he said the other two times I’ve had a service guy here, they didn't tell me that the compressor in the refrigerator doesn't work. He said I needed a new compressor and some other part. He had to order parts and the parts are supposed to be in. But I can't get in touch with him and Cinch can't either. It started out with some other company coming here, servicing my refrigerator, and telling me to do one thing which did not work. Then they came back again and opened the back of it. They put some freon in it, checked a few little controls and said to give it 12 hours. But it still doesn't do what it's supposed to do.
I've been going back and forth with Cinch about this and it's ridiculous on how long I'm waiting. I'm very frustrated, and my wife is, too. Within the contract, if they can't fix something, they're supposed to replace it. But no one has suggested that from Cinch at all. They'd rather put me through hell waiting on somebody to fix a refrigerator.
Richard, Thank you for taking the time to share your experience with us. We’re truly sorry for the ongoing challenges you’ve faced with your refrigerator repair, especially the repeated service attempts and communication frustrations. What you’ve described falls far short of the standard of care we strive to deliver, and we understand how disappointing and inconvenient this must be.
We’ve located your account and want to assure you that a specialist will be reaching out to you directly. We’re committed to making this right and working toward a prompt and lasting resolution to your refrigerator claim.
Thank you again for your patience—we appreciate the opportunity to make things better. - Brooklyn
Reviewed Sept. 17, 2025
We had HMS then Cinch took over. It's been better with Cinch. As matter of fact, I'm happy with them. I do my claims by phone and customer service has been awesome. Whenever we call, they're right on it. They'll always find someone to call us back. Things are done within days. I'd tell others to go for Cinch and I've already told a couple of people about them.
Irene, We genuinely appreciate your positive feedback and are thrilled to hear about your satisfaction with Cinch Home Services. It's wonderful to know our efforts in providing dependable and effective service quickly met your expectations. Your wholehearted recommendations and your experience inspires us to maintain these high standards of service and customer satisfaction. Thank you for sharing your encounters; your advocacy within your community helps affirm the hard work of our team. If you ever need assistance in the future, don't hesitate to reach out to our exceptional customer service staff. Thank you once again for your trust and recommendations. - Brooklyn
Reviewed Sept. 17, 2025
I've had three repairs done with Cinch, and everything's been fine. They've been good to work with and so are the people they send out. Sometimes it's hard to get through their customer service, but other than that, Cinch has been good for me, and I'd recommend them.
Sherilyn, Thank you for sharing your positive experiences with Cinch. We're thrilled to hear that our professional and efficient technicians have provided you with satisfactory repair services. We also acknowledge your feedback regarding our customer service accessibility and appreciate your recommendation to others. Even though we understand pricing is a concern, we share your sentiment that the value delivered by our services is imperative. We're dedicated to continuously improving and meeting your expectations. Thank you for choosing Cinch! - Brooklyn
Reviewed Sept. 17, 2025
I’ve reached out to Cinch multiple times in the year that I’ve been with them and for the most part, it’s been a good experience. I just had to learn a little bit more about how to use the warranty for the home. But other than that, it’s been smooth. Recently, I needed work on my upstairs AC, and it needed brand-new coils. A technician inspected it, diagnosed the issue, and returned to replace the coils. He showed me the difference of how much the job would have cost and how much I was able to pay and save. And we were good after that. I’m highly satisfied and I've referred multiple people to Cinch.
Ibrahim, Thank you for such a detailed and positive review of your experiences with Cinch! We're delighted to hear how our team made sure your AC issue was efficiently resolved and left you satisfied with their clear communication and valuable solutions. We are and grateful for your recommendations to friends and family, and pleased to hear that our online services met your needs too. Our aim is to truly outweigh the challenges as customers start with our services. Your kind feedback reinforces our commitment. We look forward to offering you high-quality support in the future! - Brooklyn
Reviewed Sept. 17, 2025
My most recent Cinch service call was great, with no issues. Joe & Sons, my contractor, has done work for me previously, and they are the best contractor I've had. The person from their company is friendly and very helpful. Cinch updated their website recently and it’s good now. It was outdated and sort of needing an update.
Thank you for sharing your delightful experience with Cinch Home Services. We are thrilled to hear how Joe & Sons has consistently provided top-notch service, making them your favorite contractor. It's wonderful that the experience was seamless and enhanced by a recently updated website. We appreciate your kind words and are here to continue providing exceptional home service experiences.
Reviewed Sept. 17, 2025
When we bought this home, the owners were with the company before it became Cinch. The process for filing claims isn’t difficult, but it isn’t easy. Claims can be submitted online or by phone, and the easiest way for us has been over the phone. I’ve only called three times in the last 11 years, and one of them was this week. They helped me, but said it would be a new claim because the previous claim was marked as completed. The company that did the work reported it as such, so it wasn’t their fault, and I only had to pay the deductible once. As long as it’s not a new issue, I have six months if something were to happen.
Robin, Thank you for sharing your long-term experience with Cinch Home Services! We're delighted to hear that, over the years, our customer service has continued to meet your expectations and that you've found filing claims manageable, especially the versatility of choosing between online and phone submissions. It's also reassuring to know that our response to recent issues was satisfactory, particularly when it came to addressing your repair needs without an additional deductible. We truly appreciate hearing about the experiences of our loyal customers like you, which helps us continually improve. Thank you for trust and communication. Should you ever need us, we're here to help! - Brooklyn
Reviewed Sept. 17, 2025
This is our second home and we’ve been with Cinch, even before they were called Cinch. We recently had a claim for our bathroom toilet, and it was easy because we’ve worked with Aqua Mechanical for a while and have an established relationship with them. They came out about a month ago and everything was taken care of. I’ve recommended Cinch to friends. My only complaint is that the cost keeps going up. I just got a letter about a recent increase, and I don’t know another company that does what they do, so I’m kind of stuck.
Starting this month, if I have an issue with a specific appliance, not only do I have to pay the deductible, but I have to pay an additional $100–$150 if the appliance needs to be replaced. Before, it was just the deductible. It’s still cheaper than buying a whole appliance, but the monthly fee plus the deductible and replacement costs make it expensive. Other than that, the service is good. The companies that come out to provide the service are great.
Peter, Thank you so much for sharing your thoughtful and detailed feedback. It means a lot to hear from long-standing customers like you—especially those who’ve been with us since before our rebranding. Your loyalty speaks volumes, and we truly appreciate it.
We understand your concerns about rising costs and the added fees for appliance replacements. It’s a delicate balance between maintaining comprehensive coverage and managing affordability, and we’re constantly evaluating how to improve that balance for our customers. Your point about the value—especially compared to the cost of replacing appliances outright—is well taken.
We’re also glad to hear that your claims experience has been smooth, particularly with Aqua Mechanical. It’s great to know they’ve consistently delivered top-notch service. At the same time, we recognize that interactions with our customer service hotline haven’t always met expectations, and we’re actively working to improve that experience.
Your insights are incredibly valuable, and we’re grateful for your continued trust. If there’s ever anything we can do to support you better, please don’t hesitate to reach out. We’re here for you. - Brooklyn
Reviewed Sept. 17, 2025
We bought a home and got Cinch Home Services with it. Overall, the customer service was very good.
Becky - Thank you for your kind words about Cinch Home Services. We're delighted to hear that you've had a positive experience with our customer service. Ensuring satisfaction is our top priority, and we’re thrilled to meet your needs effectively. Your feedback is highly appreciated and motivates us to continue providing quality service. If there's ever anything more we can do for you, please don't hesitate to let us know. Thank you for choosing Cinch Home Services!
Reviewed Sept. 17, 2025
I put in a recent service request but they didn't follow up, at least to my liking, which put a bad taste in my mouth about Cinch. The type of contractors that Cinch partners with to do service work could be better. Other than that, it's been very seamless with Cinch for the most part since we've had them in 2018.
Travis, Thank you for sharing your experience with us! We're glad to hear that processes like claim submissions have generally been seamless and reassuring, and that your interactions with our technicians have been smooth.
We also want to acknowledge your concerns regarding the follow-up by one of our partnered contractors. Please know that we’ve escalated this matter to the regional manager in your area to ensure they are aware of the issue and can address it appropriately. Your feedback is incredibly valuable, and we appreciate you bringing it to our attention.
We remain committed to improving both our services and contractor network, and your insights help us do just that. If you need any further assistance, please don’t hesitate to reach out. – Brooklyn
Reviewed Sept. 17, 2025
We filed a claim for the air conditioner, and a repairman came out the next day. He was prompt and professional. The fellow had 35 years of experience, so that was good. He had the part on his truck, fixed the problem and we haven't had any more issues.
Kaye, Thank you for sharing your wonderful experience with Cinch Home Services. We're delighted to learn that our technician’s prompt arrival and extensive experience made the repair process smooth and efficient. It's fantastic that our customer service interactions impressed you, both online and over the phone. Your compliments about our reasonable pricing and the peace of mind you've gained are truly appreciated. We love knowing that you'd recommend us to others. Service satisfaction is our goal, and we're thrilled that you've been extremely satisfied with us. Thank you for choosing Cinch! - Brooklyn
Reviewed Sept. 17, 2025
For the claim with the garbage disposal, Cinch had someone out the next day to look at it. Then he came back the second day and replaced it. Recently, we thought we had a problem with a dryer and possibly some wiring. I called Cinch, but they were not able to find anyone who could work on it so they told me to go find my own person. But I didn't find my own contractor. The manufacturer and installer did the installation incorrectly, so they came back and fixed that. In the meantime, I've already paid the $100 deductible to Cinch. I will be calling to ask about getting my $100 deductible refunded.
I've not been real happy with Cinch. It would be good if they had people in customer service who had English as a first language. Most of them I've encountered were very difficult to understand. I hate the website too. It doesn't even load at all. I sit there with the little green check filling in for 15 minutes. For five different times, I tried to log on to the website but could not get logged on on my computer or on my phone, so it's not just the computer. The website doesn't work.
Bobbie, Thank you for taking the time to share your experience—we truly appreciate your detailed feedback. We're glad to hear your first claim was handled efficiently, but we understand your frustration with the challenges you faced during your most recent service issue.
We’re especially sorry to hear about the trouble locating a technician and the inconvenience that followed. To help address your concerns, we’ll have a specialist reach out to you directly to discuss the deductible reimbursement and ensure everything is properly reviewed.
We also appreciate your comments about the website and the claim submission process. Your input is incredibly valuable, and we’re actively working to improve both our digital experience and customer service interactions. Thank you again for your patience and for being part of the Cinch family—we’re here to support you. - Brooklyn
Reviewed Sept. 17, 2025
Cinch Home Services changed for the better and they're doing a good job. The actual service has improved. They will call you back and ask you how you feel, whether you like the work, and if you've got it done. They'll try to help you to make sure that it's done. The only thing I don't like is when you call them initially to make a request, they'll continue asking instead of putting you to a live representative. It takes so long. They should improve that, too, because people don't have too much time.
Joy, We're thrilled to hear about your positive experience with Cinch Home Services, especially regarding the swift and effective service from our contractor. It's fantastic that you've noticed improvements in our service management and follow-up protocols, helping ensure satisfaction across every detail. Your insights concerning the challenges with automated call handling are valuable feedback for us. We're committed to enhancing ease of contact, and we'll surely consider ways to improve this aspect of our service for greater convenience. Thank you for choosing Cinch Home Services, and for sharing your experience with us. - Brooklyn
Reviewed Sept. 17, 2025
My most recent service call through Cinch was very good. I liked the quickness of getting somebody here, handling it the right way and not making me wait a long time before I got someone here. The contractors have always been polite as well. Cinch is doing a great job so far from what I've experienced.
Francine, Thank you so much for the wonderful feedback! We're thrilled to hear that your issue was resolved quickly and professionally—it’s exactly the kind of experience we strive to deliver every time. Your kind words about the contractor’s courtesy and expertise mean a lot. We’re committed to maintaining this level of quality and truly appreciate your trust in Cinch. We're here whenever you need us! - Brooklyn
Reviewed Sept. 17, 2025
The cost for having Cinch is $60 something a month. It's worth it to have peace of mind that if I need a repair, I can pay them the $200 and their contractor is gonna come out and figure out the next steps from there. We just did a claim for a refrigerator repair with them. The process was amazing since I just dealt with a warranty company for a brand new Maytag dryer, and that was that awful with Maytag and Whirlpool. It cost me out-of-pocket money, but I didn't waste as much time as I've wasted with this. The repairman that Cinch sent took care of it. It must have been a known problem apparently because he had the part on his truck and fixed it. Now we have a nice working refrigerator portion of the freezer-refrigerator, so that's great.
Pam, Thank you for sharing your experience—we’re so glad to hear the repair process was smooth and efficient. It’s great to know the technician was well-prepared and able to resolve the issue quickly, bringing your refrigerator back to full function. While we understand out-of-pocket costs can be a concern, we’re happy that the peace of mind and prompt service made it worthwhile. We appreciate your trust in Cinch and look forward to continuing to support your home with reliable care. - Brooklyn
Reviewed Sept. 17, 2025
The people that called on me were great but dealing with Cinch directly was not so great. It was a hassle to get things lined up and do it in a timely manner. I had a garage door that was not working, and it took me a long time to get somebody out here. I had to pay for someone else to come diagnose it first, and I had a good diagnosis. I know there are other people in front of me, but there's gotta be a better system than a runaround. My contract is coming up but I'm not gonna renew it.
Ms. Laird - Thank you for sharing your experience with Cinch Home Services. We’re glad to hear that the technician provided excellent service, but we’re truly sorry for the frustration caused by the delays and coordination challenges.
We’ve located your account and will be reaching out to you personally to assist further and ensure your concerns are addressed. Your feedback is important to us, and we’re committed to improving your experience.
Thank you again for bringing this to our attention.
Reviewed Sept. 17, 2025
Extremely disappointed with Cinch. The contractor they sent misdiagnosed my issue, which led to my claim being denied and forced me to spend nearly $1,500 on an unnecessary repair that didn’t fix the problem. Cinch sent a second contractor who identified the actual issue, yet Cinch refuses to reimburse for their mistake. Cinch is the company I trusted and pay for coverage. Customers shouldn’t have to pay for errors made by Cinch’s own contractors.
Tori - We're truly sorry to hear about your disappointment and the experience you've described. We understand how frustrating it can be when a repair doesn’t go as expected, especially when it results in additional out-of-pocket costs.
Please know that we carefully reviewed your claim and handled it in accordance with the terms and conditions of your coverage. While we regret that the initial diagnosis did not resolve the issue, we appreciate you bringing this to our attention and will ensure your concerns are documented internally. Our records show that as a gesture of goodwill we reimbursed you for the pressure test you had completed.
Your feedback is important to us, and we remain committed to ensuring coverage is provided within the scope of the home warranty agreement.Sincerely,
Brooklyn
Reviewed Sept. 16, 2025
Updated on 11/01/2025: This is my second review on Cinch Home Services. After the first review on September 16, 2025 I received a settlement offer from Cinch on September 22, 2025. About half of the cost of the repair but I was tired of pleading with them and I accepted. They said I would have a check in 7 to 10 days. I also received two emails that day asking me to update or complete a new review of Cinch.
My second review is on Cinch Reimbursements. I agree to their offer on 09/22 and it is November 1, 2025 and I have not received a reimbursement and guess what....I cannot get anyone to respond. Cinch is a dishonest company. People who buy home insurance do it because they cannot afford big bills when systems fail. Cinch takes advantage of people because they know most of us don't have the resources to challenge them when they do not keep their end of the contract. I wish I could give a -10 review.
Original: They are cons. They will talk a good game selling you a plan but they will not responded when you need them. Check and see if you can get an agent on the phone. Plan to spend a few hours on hold and no help.
Hi Phil, We're sorry to hear that you did not receive the check as quickly as expected. Our records show that our resolution specialist has been in touch to resolve this since your most recent comments. Please don't hesitate to reach out to her directly should you have any other questions or concerns. Sincerely, Cinch Home Services
Reviewed Sept. 13, 2025
We have been customers of cinch for 5 years. Our refrigerator recently went down. We had all of our food in coolers filled with ice for 9 days while Cinch had 3 different repair techs come out to see what could be done. Tech 1 said it was a compressor and said he wasn’t trained. Tech 2 said it couldn’t be repaired and a new fridge was required. Tech 3 took 3 visits to finalize the repair 1 for approval to be requested for the repair on day 7, day 8 repaired day nine finished the repair. During this time Cinch just waited for word from the clown car if techs who they kept sending while I have 3 coolers of ice keeping the food from spoiling: all in 80+ degrees counting 50!lb of ice every 2-3 days. Every time we asked for a supervisor to escalate there were none there. When we asked for a follow up to discuss the issues they give one day as a window in a two month period. I cannot suggest this company has n any manner shape or form unless you need something to runaway from. They simply don’t care about customers, and when you call their job is simply get you to go away til the next day. Reassurances are forgotten and you simply can’t trust them to send anything but kinder care to fix your appliances.
Reviewed Sept. 11, 2025
If I could give zero stars I would. I've been with Cinch for 4 years, when I finally needed their assistance they offered none. I've gone 5 months without a resolution which has resulted in the canceling of our contract. My dryer broke and the repair provider, ARS Service LLC, often lied and mislead us about the status of our repair. When I attempted to get Cinch's support all they said was "there is nothing we can do". Even when canceling my contract, I told the customer service agent the issues I was running into and that I would prefer to remain their customer if they could just help me get my dryer fixed but if not I would like to cancel, the representative responded by saying "I've gone ahead and canceled your account". They don't care about the customer, just the money.
Reviewed Sept. 10, 2025
Horrible service, I have pool repairs needed paid deductible and the decided it was a remodel. Don't waist your money on ho.e warranty. The money used to pay for the warranty would have covered more of the expense. They are beyond useless.
Reviewed Sept. 3, 2025
I appreciate their honesty and fairness. They also have a good system in place to provide services and customer service is helpful in addressing issues. Sometime services are delayed but it is mostly due for scheduling time of the individual providers. Sometime, a part is needed and there is a waiting time for approval and receiving. I also like when sears technicians come out for services.
Antonio, Thank you for your thoughtful review. We appreciate your feedback about customer service and systems. We understand delays can happen due to scheduling or parts availability, and we're glad our team has been able to help when needed. Your feedback means a lot to us! Sincerely, Angela
Updated review: Sept. 8, 2025
A Cinch representative has reached out and processed a refund. They have definitely attempted to rectify the situation. I appreciate the timely response and definitive steps to make things right. Thank you.
Original Review: Sept. 3, 2025
After scheduling an appointment for a simple dishwasher repair, we had no technician show up or contact us from the servicing company Whirlpool Factory Service. On 6+ calls to Cinch and attempts on their party to contact Whirlpool Factory Service I was left on hold for a total time of over 3 hours. We were assured an escalation on the day of the missed appointment and a callback from Cinch, it did not happen.
So the next day we again reached out to Cinch to try and secure a service provider, one of the agents provided a number that was again not answered.
I was finally forced to ask for a deductible refund which they are currently trying not to process, and a refund on what I consider to be a material misrepresentation in their service contract.
We have been customers for over 11 years. Please do not use this company.
Mark, Thank you for taking the time to share your experience. First and foremost, we want to sincerely apologize for the frustration and inconvenience you've encountered. As a customer of over 11 years, your trust means a great deal to us, and we deeply regret that this situation has caused you such disappointment.
We understand how upsetting it must have been to wait for a technician who never arrived, spend hours on hold, and receive no follow-up after multiple assurances. That’s not the level of service we aim to provide, and we take full accountability for the breakdown in communication and support.
Please know that we’ve been in contact with you and are actively working toward a resolution. Our team is committed to making this right and ensuring that your concerns are addressed fully—including the refund request and any service contract issues you've raised.
Your feedback is invaluable, and we’re using it to improve our processes and prevent similar experiences in the future. We appreciate your patience and the opportunity to correct this. Warm regards, Brooklyn
Reviewed Sept. 3, 2025
We have had cinch insurance since 8/4/2020. On Aug 25th our range quit working. We went on line and reported the problem scheduled an appointment and paid our deductible . .3 days later a technician arrived at our house. However, he did not have the necessary parts to repair he range. He ordered the parts said that would arrive on Saturday and that he would be back on Tuesday between 8AM and 5PM to fix the range. Someone stayed home all day waiting on someone to arrive or called no one did. At 5:30 we called cinch to find out what was going on. They told us that they did no have any technician to send to our home and that we would have wait until Sept. 11th b4 they could send come out . We will be without our range for almost a half month. We told them that this was unacceptable. They said this was the best they could do.....needless to say we are not very happy with the service we are receiving from cinch. I will not recommend this insurance company to anyone. They have lied to us. I will be in the market for another company. Please beware before you sign up with cinch.
Marwick,
We sincerely regret the delays and frustration you've experienced with your range repair claim. This is not the level of service we aim to provide, and we understand how disruptive it can be to go without a functioning appliance—especially when expectations have not been met.We’ve located your account and are actively working to expedite a resolution. While the initial technician visit was completed, we recognize the breakdown in communication regarding the follow-up appointment and the extended wait time that followed. We take full responsibility for the inconvenience this has caused and are committed to making it right.
Please know that your feedback is being taken seriously and will be used to improve our processes moving forward. A member of our team will be reaching out to you directly to ensure your claim is resolved as quickly and smoothly as possible.
Thank you for bringing this to our attention, and again, we apologize for the experience you've had.Sincerely,
Brooklyn
Reviewed Aug. 30, 2025
I am not happy with their services. Awful customer service. There have been multiple times I scheduled a repair and nobody shows up. 8-5 service times are not convenient. I’m still waiting for my payout check after 2 months.
Reviewed Aug. 29, 2025
After paying dues for nine years, Cinch failed to send anyone to check our heat pump air conditioning unit. They scheduled an appointment with Sears but the appointment was canceled mid morning on the day. A robot then rescheduled us for two weeks out. Once again the appointment was canceled at 11:15. After three months of this nonsense we spoke to a few of their reps. They told us that they can no longer find service people in the whole Washington DC area to work with Cinch. We were able to get our $200 service call fee refunded but not one cent toward our replacement unit. Conch is now a total scam!
Reviewed Aug. 29, 2025
This company is a SCAM and liars. Don't waste your money. Just save the money money in case your appliance breaks. And the people who work for these scumbags and lie so the company keeps making money should feel sorry for themselves.
Reviewed Aug. 28, 2025
I been without my air conditioner for a whole month in a hot house with three kids they keep asking when we gonna get our air fixed they are so uncomfortable this is pure hell i wouldn’t recommend this company to no one haven’t try to put us in a hotel or nothing I’m in Louisiana and yall know how hot it is here
Reviewed Aug. 23, 2025
I have been Cinch customer for more than 20 years. The company's service has consistent gotten worse as their prices have increased. For starters, all calls seem to be handled by the Philippians, so you only have a 50/50 chance of being able to understand the "Agent", and three of the last four service requests I made have taken weeks to resolve and become nightmares.
Let me give you two examples:
1) My central air conditioning failed in late June, 2025. I filed a service request and paid the $125.00 fee. It took 4 days for the first technician to show up, when he got here he diagnosed the problem as being a broken control wire to the outdoor compressor. He said he couldn't fix it and would report back to Cinch. Four days and 2 phones calls later an "a/c specialist" showed up looked around for about 1/2 hour and announced that the line needed to be replaced by an electrician. Another four days past by before the electrician showed-up and he too poked around for about a 1/2 hour before announcing that the problem was an A/C "low voltage - control wire" and he couldn't connect to the equipment. He also said he would let Cinch know to send the A/C guy back. At this point I looked online for a local A/C service. The next morning, I called (on a Saturday), two local A/C Service companies. One of them called back and came to my house within 3 hours. They ran the new control wire in about 45 minutes and the system was working. More than 2 weeks of waiting to get the system fixed and a competent service company resolved the problem in less than 4 hours (from the initial call).
2) A week ago today, my microwave stopped working. I immediately went on line and filed a service request and paid my $125 fee. Initially, I was told that given the age of my microwave they would prefer to replace it as opposed to repair it. I said great. They were supposed to get back to me in 24 hours with options. 72 hours later, I called to ask for an update and of course the customer services agents had no information. All of a sudden on Thursday, I got an email informing me that they were now sending a service technician out. The service technician came today (a week later), he checked the breaker box, looked at the unit for about 10 minutes, and announced that it is an electrical problem. So he packed-up and left saying we needed an electrician and he would file his report with Cinch right away. I just called customer service and they told me no report had yet been filed and that I should expect to hear back from Cinch by Wednesday. So it will be at least 2 weeks before I see the electrician, and then who knows. This appears to be a pattern, they send out improperly trained technicians who just bounce jobs back and forth.
I have friends who have other service companies and they don't have these problems. As soon as this issue is resolved, I am DONE WITH CINCH.
Corrine - Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused and the decline in the service you've experienced with Cinch over the years. The prolonged resolution of your air conditioning and microwave issues is definitely not the standard of service we strive to offer. Your feedback regarding communication barriers and the delays in technical evaluations have been noted and we greatly value your insights for our ongoing service improvements.
We aim to make every service request straightforward and efficient, and it's evident that your expectations were not met in this instance. To address these concerns promptly and prevent similar experiences in the future, we would like the opportunity to rectify the situation. Our customer service team is committed to ensuring your concerns are addressed.
We appreciate your long affiliation with Cinch, and thank you for allowing us the opportunity to regain your trust.
Reviewed Aug. 22, 2025
BEWARE!! The technician and this company are scam artists! They charged their $120 service fee two days before sending the technician out. He wasn't here long, but as he was leaving yesterday, he said he'd be back in a couple of days with the parts for the repair. Today, we got a phone call saying they closed our service request because our claim had been denied! The technician told them he saw evidence there had been a mouse inside the enclosure where our A/C unit is located, and that he thinks the mouse may have chewed the wiring and caused it to lose power. They said they don't cover repairs caused by pests. We had NO idea there had been a mouse inside there, because we are elderly and are not able to remove the panel to inspect the unit! That's what we paid THEM to do!! These people are con-artists! I would not recommend anyone using them for home warranty needs!! After researching online, I found they already have pending lawsuits against them, for allegations of fraud and other illegalactivities. We have decided to seek legal action against them, too. Apparently they have done this to a large number of unsuspecting customers!
Becca - Thank you for your feedback. We’re truly sorry to hear about your frustration and appreciate the opportunity to clarify. Our records show that your claim was denied due to evidence of pest-related damage, which unfortunately is not covered under the terms of your agreement. We understand how disappointing this can be, especially when the issue is unexpected. This information is provided in the terms and conditions which are provided to each customer upon enrollment and available for viewing at any time on your customer portal.
Please know, we value our customers and strive to be as transparent and fair as possible in every situation. If you have any further questions or would like to discuss your experience in more detail, please send us a private message with your contact details.
Reviewed Aug. 21, 2025
Long waiting times to talk to someone when you get someone they never give you a direct answer it’s like a read from a script. You can’t never talk to a supervisor they send you around in circles people come to your house, but they don’t fix anything because they gotta get to work approve that might take months nobody answers your questions I send you around in circles when it comes to air conditioning, you’re on your own
Reviewed Aug. 21, 2025
I had a major plumbing problem, and Cinch took care of it. Submitting the claim was simple. I just made a phone call, talked to the gentleman, and got it set up. The local plumber called me a couple of days later, came out, took a look at it, and said that they would report back to Cinch., And then they called me a few days after that, and said they were going to reschedule it. They came in and took care of it.
I'm very pleased that this was taken care of. I probably will extend my coverage once the year is over.
Jeffrey - Thank you so much for sharing your glowing review of Cinch Home Services! We're thrilled to hear about your smooth experience starting from your initial call to submit a claim. Your remarks about our commendable support and effective coordination with the local plumber perfectly highlight our commitment to providing reliable service. Knowing that you're enthusiastic about potentially extending your coverage brings us joy, and that's a tremendous testament to the value we strive to deliver. Your advocacy on social platforms and among friends is exceptionally meaningful—thank you for trusting and promoting our services. We look forward to continuing to meet your home service needs with excellence! - Amanda
Reviewed Aug. 20, 2025
Negotiated a home warranty when I purchased a new hiuse. Warranty was purchased with Cinch. It has been 5 weeks and I still have no washer. Initial service was scheduled all day on a Thursday. No one showed. Was then told Sat. Sat afternoon was told a part needed ordered. Part arrived on Tuesday, service call again on Sat. Once they started repairing part, found out motor was shot. Part not available. I have spent over 8 hours on the phone. Keep being told it is the pump, not the motor. Sears was service provider. They sent report motor was shot 8/5, 8/13 and 8/20. Still not resolved. Keep getting told the issue has been escalated and to expect an email in 48 to 72 hours. No emails ever arise. After 5 weeks, still no washer. Took my deposit/deductible the day I called in the issue.
Reviewed Aug. 19, 2025
I have been a customer for over 4 years, paying my monthly bills on-time. My evaporator coil went bad and needs replacement. Cinch is forcing me to either use their in-network HVAC vendor at a cost of $**, which I must pay out-of-pocket, or accept a minimal “claim credit” of $** (a difference of $1600) if I use my own contractor, while covering only the coil itself. They are recommending an obsolete R22 coil that will require future replacement when modern refrigerants are needed, effectively making me pay twice. Cinch is shortchanging me by shifting labor costs and offering a lowball payout that does not reflect the true value of the repair or my warranty fees. Their in-network HVAC vendor seems to be a complete swindler as they want $250 for pvc modification whereas I already have PVC available that can be re-used.
Overall, I feel frustrated and trapped because Cinch is forcing me to either use their vendor at a high cost or accept a lowball payout, while recommending obsolete equipment that will create future expenses. It feels unfair and exploitative, as my warranty fees should protect me from these kinds of financial burdens, not push me into paying twice for the same repair.
Imagine you bought a toy that’s supposed to come with free batteries forever. Now, the company says you can only get new batteries from their store, which charges $20, even though any store nearby sells the same batteries for $5. If you try to buy them somewhere else, they’ll only give you $2 back. That’s what Cinch is doing with my HVAC repair: they want me to use their expensive service or give me a tiny payout if I go elsewhere, even though my warranty should cover it.
Reviewed Aug. 18, 2025
On 04/09/2025, My Kenmore Refrigerator stopped working and needed repair. The Kenmore Refrigerator was a past Cinch replacement appliance. My Sears Home Warranty covers my Washer, Dryer, and Refrigerator. I opened a online service repair request for my Kenmore Refrigerator: Service Order # **. The Sears Cinch Home Warranty Services Customer Service informed me they had no contractors to evaluate, repair or service my refrigerator. I was told they could do nothing on their end and if I wanted my refrigerator repaired, I needed to locate a service repair person and pay them out of my pocket for the repair. I asked Sears Cinch Warranty customer service why I am being charged a monthly warranty fee for my appliances if they knowingly had no contractors to repair my appliances.
Of course I could not find any contractors on my own. I had to replace over $300 worth of spoiled food. I also had no choice but to purchase out of my pocket the total price for a new refrigerator from Home Depot: ORDER #**. Date Ordered: April 10, 2025. Order Total: $1,147.26. Sears Cinch Home Warranty Services also fraudulently charged me a $100.00 deductible for services they never had provided me. My Discover Credit Card Company refunded the $100.00 deductible. I also want to know if they have contractors available to make future repairs on the rest of the "covered" appliances?
If Cinch does not have contractors to repair my covered appliances, then I should have been notified prior to my appliances being in need of repair. I want a refund for the $1,147.26 cost of the new replacement refrigerator out of pocket cost and for the spoiled food replacement cost of $300.00 that is still owed to me.
June, We’re truly sorry to hear about the trouble you experienced with your refrigerator repair under our warranty service. It's highly disappointing to learn that the lack of available contractors and subsequent actions forced you into a position of inconvenience and unexpected expense. We understand losing perishable goods like your food items is deeply frustrating, and the cost of purchasing a new refrigerator is equally troubling.
We take such matters very seriously, as we're committed to fulfilling our duty in maintaining a hassle-free experience for all our valued customers. We plan to locate your account and conduct a comprehensive review of your specific situation to determine the next steps and capability gaps on our side diligently.
Thank you for sharing your experience; your feedback is vital as we work towards meaningful service improvements. We'd sincerely like an opportunity to address all complications and resolve your concerns to your satisfaction. We'll employ rapid actions with an aim to explore viable amicable pathways through our customer solutions team fairly proactively. Sincerely assuring endeavor is driven constructively. - Brooklyn
Reviewed Aug. 18, 2025
I’ve always had warranties on any of my appliances since I purchased homes as far back as the ‘90s. And I felt that it was beneficial to have coverage. But Cinch, it was transferred. I was with a company that they bought out. And so, I ended up getting them.
And so far, I’ve used them twice. And I’ve been satisfied with the service that I’ve gotten. The individuals have been professional, respectful of my home, and have taken care of the issue. When I submit a claim, I call the number, they send me a link, and then I answer the questions. And then they tell me that the assigned company will call me back, and then I’ll schedule an appointment with them. So, I did.
And it was done in a timely manner. I had to wait about three days, but they got back to me. And during the time slot, he was present, and he was on time. He explained everything that needed to be done.
Unfortunately, on my part, I paid $150 for something that I needed batteries for. So, the fee that you have to pay initially, I had to pay that before they could come out. And so, when he came out, he said the unit was fine, but my thermostat needed batteries. So, I put batteries in there, and it started working again. So, that was $150 for batteries, the batteries that I supplied. It was a grand amount to have to pay for that. So, that’s the only thing that that they need to address. They need to revisit that policy.
And so far with Cinch, I haven’t had any issues with regards to them sending someone who was able to assist me in a timely fashion, was professional, and did what needed to be done. And what I like most is that I don’t have to hunt around for anybody. There’s gonna be a qualified person to take care of whatever my needs are. So, they’re reliable. And so far, I’m happy with the service.
Thank you for taking the time to share your experience with Cinch Home Services. It's wonderful to read that you've had a largely positive journey with our team, and that you've found our claims process both straightforward and efficient. While we're happy to know that our technicians have been professional, respectful, and timely, we understand your suggestion regarding fee structures for minor issues like replacing thermostat batteries. Your feedback is invaluable in helping us improve our services to fit the diverse needs of our clients. We're also delighted that you'd recommend our services to others based on your experiences. We promise to continue delivering the quick and dependable service you expect. Thank you for choosing Cinch Home Services!
Reviewed Aug. 16, 2025
VISIT BBB TO SEE HOW THEY HAD DONE THIS EXACTLY THING TO THOUSANDS OF PEOPLE.
Maria, We’re truly sorry to see that your frustration continues, and we regret that your experience left such a negative impression. As noted in our response to your BBB complaint, we acknowledge the delays and communication issues you faced during your range claim, and we sincerely apologize for the inconvenience and disruption this caused.
While your unit was ultimately repaired and your deductible refunded as a gesture of goodwill, we understand that the process did not meet your expectations. Your feedback has been taken seriously and shared with the appropriate teams to help prevent similar issues in the future.
We regret losing you as a customer and want to sincerely thank you for the time you spent with us. Your loyalty is appreciated, and we respect the decision you’ve made.
Thank you again for sharing your experience. We genuinely regret that it unfolded this way. – Brooklyn, Customer Relations
Reviewed Aug. 16, 2025
The last three times that they came to fix my washer, they messed up the work. I’m not happy about it. The problem was the screw and they used the same one. It’s not working well. Last week, it started having problems again. I did not call about it anymore. I placed a new one and it’s working now.
Martin, Thank you for taking the time to share your detailed experience. We sincerely apologize for the recurrent issues with your clothes washer and the oversight involving the technician's repairs. It's disappointing to hear about your frustrations with maintaining the utility of your appliance. Your feedback is invaluable, and we'd like to set things right by addressing your unresolved concerns directly. A member of our resolution team will be reaching out to discuss your service issues and ensure a satisfactory solution moving forward. Thank you for giving us the opportunity to improve your experience with Cinch Home Services. - Brooklyn
Reviewed Aug. 15, 2025
I wonder if Cinch is a scam. Why do they offer Insurance when they know they can't find available companies to go to people's homes? I have paid for Cinch for years since Sears went out of business and they took over their warranty services. A few years ago, my washer was having problems Cinch made me pay my deductible up front but could not find anyone available in my area to fix it so they told me to find someone to diagnose it. I couldn't find anyone. Most companies were not accepting new customers. So I had to go buy a new washer. Now I am having problems with my stove and the same situation I have to find someone to repair this. Isn't this what I pay cinch for? They took my deductible again before finding someone to help me. shouldn't they take the money after finding someone to fix my appliance? So here I am paying for this warranty I can't use and don't have a working stove. If I can find someone to fix this I have to pay up front and hope Cinch will pay me back but I won't know for sure until after I have the work done and I pay out of pocket and they don't make it easy I have to jump through hoops to follow the to do list step by step. It's easier just to go buy a new stove. In the end I will probably pay more to pay diagnose and fix this then to just go buy new and less time consuming. The money I have paid Cinch over the years I could have had money for a new stove and new washer without the hassle.
Sanbud, We genuinely appreciate the time you've taken to express your concerns. It's concerning to hear about the recurring problems you’ve encountered with appliance repairs under your Cinch warranty. Your feedback indicates the urgency of addressing repair coverage and deductible practices. We’re keen on resolving this for you and enhancing our services. Please reply to us with your account details, and we will prioritize your case to ensure you receive the support you deserve. Thank you for your patience and for being a valued member of Cinch. - Brooklyn
Reviewed Aug. 15, 2025
I called for service for my refrigerator not cooling. I paid the $150 deductible and a technician came out and made a repair. The tech said give it 5 to 7 hours to get the proper temp. After a day the refrigerator did get to the proper temperature but the freezer did not. After several days the refrigerator also stopped cooling. Went online and requested another service. A week later someone came to repair the refrigerator. After about 15 minutes the technician stated the refrigerator would cost to much to repair and it could stop cooling again. He, the repair technician that was hired by Cinch, stated he will submit this stating it will need to be replaced. For the next week and a half I tried to call and send messages with no response. I removed the refrigerator and took it to the dump. Today, almost 5 weeks later Cinch called and said they scheduled another technician to repair the refrigerator. I advised them the refrigerator is gone as their technician stated it cannot be fixed and needs replaced. Cinch stated then they are canceling the ticket and not paying to replace. I advised them that their technician was the one who said its not repairable and will need to be replaced. They were rude and stated sorry if the refrigerator is not there the ticket is canceled. I paid $150 for the deductible and have been without a refrigerator for almost 5 weeks. Horrible customer service, at least for the service repair side, and not worth the trouble.
Jason, We’re very sorry to hear about your experience and the inconvenience you’ve faced—we understand how frustrating this situation must be. We’ve located your account and want to assure you that a specialist will be reaching out to you directly to address your concerns. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. – Brooklyn
Reviewed Aug. 14, 2025
I was with another company and Cinch took over it, and so far, so good ‘cause they’ve saved me some money. Requesting for service was easy and everybody that have come and done repairs have been very professional and on time.
Donna, We truly appreciate your decision to choose Cinch Home Services and for sharing your positive experience with us. It's gratifying to hear that our online setup has been straightforward for you, and that our team has been punctual and professional, offering significant savings through timely repairs. We're delighted to know you'd recommend our service and value our customer experience highly. Your strong recommendation not only warms our hearts but also encourages us to keep enhancing your experience with Cinch. Thank you for your feedback, and we look forward to aiding your home warranty needs in the future. - Brooklyn
Reviewed Aug. 14, 2025
The technician sent by Cinch really did his job. Now our AC works. My wife, she's complaining about it being too cool. There were multiple problems with the system and they fixed it. It took time to get the parts as it was an older system. They could have just replaced the whole system. But it worked.
Robert, Thank you for sharing your fantastic experience with Cinch Home Services. We're thrilled to hear that the technicians were effective in addressing your AC issues, and you recognized our commitment to fast service. We appreciate your understanding regarding the delay in parts and are pleased to know that our efforts and dedication stood out to you. It's deeply satisfying having contributed to your satisfaction, and we're grateful for your recommendations. Your positive feedback drives us to continue enhancing experiences for all our valued customers. Thank you for trusting us with your home service needs. - Brooklyn
Reviewed Aug. 14, 2025
I continued the home warranty with Cinch Home Services after purchasing my home from the previous owner.
I’ve only had one service with them, which was for my heater. It was okay, they came out the same day and checked it, and the customer service was good. They helped me through the phone and walked me through on what I have to do. The entire issue was resolved within three to five days.
Isatou, We are delighted to hear that your first claim with Cinch Home Services exceeded your expectations. It’s wonderful to know our team provided prompt and comprehensive assistance, ensuring a quick resolution to your water heater issue. We take pride in our service efficiency and commitment to keeping our customers' mind at ease. We appreciate you for sharing your experience with us and look forward to continuing to support your home warranty needs! - Brooklyn
Reviewed Aug. 14, 2025
I have had Cinch since April and I already made two claims for my furnace and air conditioner. The furnace had a short in it and the fuse would blow. One day, we had flooding in our laundry room and the water condensation was all over the furnace due to a tipped pan that the water goes in. Cinch was fast and quick. Both claims were good and I was pleased at the end of the services that they did.
Carol, We're thrilled to hear about your positive experience with Cinch Home Services! It's wonderful that our claim process and rapid response exceeded your expectations for both your furnace and air conditioner issues. We strive to provide solutions efficiently and effectively, ensuring customer satisfaction. Thank you for your glowing recommendation. Should you need assistance in the future, we're ready to offer the same level of service. Sincerely, Brooklyn
Reviewed Aug. 14, 2025
I’ve been with Cinch for about five years now and as a real estate agent, I used to use Cinch to help my clients have home warranties when they buy new homes.
I used their online system when filing claims. I've called so many times that I know how to bypass all of the prompts to directly get to somebody. You hit 0 three times. They're going to ask what my address is. I'll say, “Yes, that's my address.” And then I'm gonna hit 0 again, and it will send me directly to a person.
I've never had a problem with Cinch until very recently, to the point where I might switch home services. I have an HVAC that needs to be replaced. Cinch denied the claims to get it replaced. It has not been performing properly for two years already. Part of our agreement is that they'll replace or repair. I asked them to replace it because the system was old, but they said no because it was old and that it wasn't broken.
I had to pay for an HVAC system on my own. And that is upsetting because for two years I tried to get them to do this, and they sent me bad company after bad company. I’ve made about 100 calls for this. I've brought Cinch thousands upon dollars, tons of clients, tons of friends and I use them for my own properties. I got to the point where I was thinking of getting a lawyer because I have a good claim. I'm in a spot right now where I don't know if I want to do that, if I want to move on or not.
This is hard because I like Cinch a lot. I call all the time and tell them they are a good company and I refer them all the time. And them not wanting to replace the HVAC system, to me, is a breach of contract. I have the contract that we both signed said that they will replace or repair.
I would have been happy even if they replaced the condenser unit, which was the thing that was broken but the escalation department wouldn't even do that. Every time I tried to call customer service, it seemed like they all had the same knowledge, then sent it to escalation, then this department kept denying us the replacement. It seems like they're the problem. I understand they need to save company money.
Outside of this, the customer service was great. They were always nice, especially because I wasn't so nice sometimes. I appreciate them being patient with me and understanding that I have a business. And my business relies on their business.
We’re glad to hear that your early experiences and interactions with our customer service team have been positive, and that our online platform has served you well. That said, we’re deeply sorry for the frustration and disappointment surrounding the handling of your HVAC system. We understand how critical reliable coverage is, and we regret that your expectations weren’t met in this instance.
Your feedback about the escalation process and phone system navigation is incredibly valuable, and we’re committed to improving those areas. We’ve located your account and will ensure a specialist from our team reaches out to you directly to review your concerns and explore possible next steps.
Thank you again for your candid insights. We’re listening, and we’re here to make things right. – Brooklyn
Reviewed Aug. 14, 2025
My recent claim was fairly painless so I was very happy with it. Cinch was very quick to send somebody out. A technician contacted me within two days. But we had to reschedule so my claim didn't get done within a week. That was fine. So far, my experience has been very good.
Damien, Thank you for sharing your positive experience with us! We're thrilled to hear that the claims process was seamless and that our technician could address the issue efficiently. Your recommendation means a lot to us, and we're glad to know you find our service worthy of such high regard. We look forward to continuing to provide you with excellent service in the future. - Brooklyn
Reviewed Aug. 13, 2025
I've only had to use Cinch once and it was easy. My air conditioner just stopped working. I paid my deductible, and that's all I had to do. The man came out the next day, fixed it, and he did a good job.
Karen, Thank you for sharing your wonderful experience with us. We're thrilled to hear about your satisfaction with the prompt response of our technician and the ease of the claims process. Your positive insight confirms our commitment to providing top-notch service and solutions for our customers. We value your recommendation and are eager to continue delivering exceptional service whenever you need us. Thank you for choosing Cinch! - Brooklyn
Reviewed Aug. 13, 2025
It's hard to reach people at Cinch. The issue with my AC was identified four weeks back, I still don't have my AC, and the process is taking so long. The product warranty is still intact, so I asked them if I could pay for the labor and have Cinch reimburse me. It’s a simple question and no one has gotten back to me yet. Earlier, the service was better. But as of late, it's been bad.
Prasad - Thank you for taking the time to share your experience. We sincerely regret the frustration you've encountered with reaching our team and the delays in your AC repair. We understand how important timely and convenient service is—especially when dealing with essential home systems like air conditioning.
Your feedback about the long hold times and lack of responsiveness is concerning and has been shared with the appropriate teams for review. We also appreciate your suggestion regarding labor costs and will ensure it’s considered as we evaluate ways to improve flexibility and support for our customers.
We’re committed to restoring the level of service you’ve come to expect from us and would welcome the opportunity to make things right. We located your account and will reach out personally to address your concerns.
Thank you again for your candid feedback—it helps us improve.
Reviewed Aug. 13, 2025
I have had Sears/Cinch home insurance for over five years now. Certain issues were fixed in a timely matter and well, while others were not handled at all or service people were incompetent at best. Currently have a broken washer and dryer that have been broken for three weeks. Customer service only responds that they're waiting for approval and can't help me and the appliance company they are working with will not return phone calls or update. Seriously considering canceling the coverage because of this.
Irina - We sincerely apologize for the frustration you're experiencing with your current appliance issues and our service. We understand how challenging it is to be without a working washer and dryer, and we're sorry for the interruptions in communication regarding your case status. Please rest assured that this feedback is invaluable in helping us improve our processes and service offerings.
To resolve this issue as soon as possible, we've highlighted your case for immediate attention and action. One of our dedicated customer service team members will be reaching out to update you and work towards expediting a resolution. Your concerns are our top priority, and we are committed to providing you a solution.
Thank you for your patience as we work on correcting this situation. Let us restore your confidence in our service. - Amanda
Reviewed Aug. 13, 2025
We've had some issues when submitting a claim with Cinch. But the last issue we had on the dryer was resolved by a great girl named Anne, who was amazing through the whole process. For the most recent claim for our air conditioner, the turnaround time was quick. They had somebody out here the next day. When partnering with the right service people, it's an incredible experience.
Reviewed Aug. 13, 2025
I enjoy having my home warranty with Cinch. When I call them or go online for the service, they are quick to respond. Everyone they have sent out was professional. I still don’t know what’s happening, but I appreciated them for explaining and what we can do in the future especially with the AC because no one teaches you what to do when you buy a home. The contractor was giving us suggestions on what we can try doing to alleviate anything, to clean something out and to get maintenance.
When I was using the app, I had questions, but I had to put a down payment down before I could get them answered to see if that was what I needed. Our down payment is $200 but if we needed a new something, it’s $300. They give options, but I don’t know if that’s the right one and I hope I’m not penalized for it. I wish there were more options and a number to call if I have a question or like the little auto chat thing before I made the payment. Sometimes the phone can be too much and I know a lot of places are doing the AI robot thing where you can chat with them and they can probably have answers to your questions. I thought that would be a good idea.
I appreciate that Cinch uses third-party contractors because it lets me know in the future that I can go to that business because of the service they’ve provided for me and I can refer them to other people. And I do appreciate Cinch for everything. I’ve even referred them to my grandmother and one of my best friends who was having health issues.
Donnie, Thank you for your glowing review and for sharing your detailed experience with Cinch Home Services. We're thrilled that our technicians were both informative and professional, aiding not only in repairs but also in helping you navigate the responsibilities of homeownership. Your constructive suggestion about having a more immediate assistance feature for technical queries is incredibly valuable, and we will certainly consider this as we look to improve our online experience.
We greatly appreciate the trust you have placed in us by referring your family and friends, and we're delighted to be achieving outcomes that earned your confidence. It's important that mutual transparency—to provide accurate appliance details—continues to fast-track solutions, ensuring your peace of mind when larger issues arise. Thank you once again for your kind words from all of us at Cinch Home Services; we look forward to serving you and those referred helpfully and efficiently in the future. - Brooklyn
Reviewed Aug. 13, 2025
Awful awful. Hvac issues, the provider they send out apparently don't have nothing in stock after you waited a month for appointment for them to come out. This is my 2nd time after the first provider was supposed to fix it... When you call, you better have some patience, nobody speaks English.
LaWonda - We’re truly sorry to hear about the frustration and inconvenience you've experienced with your HVAC service. Waiting a month for an appointment only to find that parts were unavailable is understandably disappointing, and we regret that this has happened not once, but twice.
We also apologize if communication during your calls was difficult. We strive to ensure that every customer feels heard and supported, and we’re actively working to improve both our service partner network and our customer support experience.
Your feedback is incredibly important, and we’re committed to using it to make meaningful improvements. If you're open to it, we’d appreciate the opportunity to review your case in more detail and work toward a resolution. If you'd like our help, please send us a private message with your contract details so we can locate your account and reach out to help! Thanks, Amanda
Reviewed Aug. 10, 2025
I’ve been with Cinch for almost two years. I’ve had a home warranty before. One was terrible and I wanted another one. I did some research on what might be the other one and I saw some reviews on Cinch that were decent.
When submitting a claim, I make a phone call and pay for it over the phone. And they send someone out. It's quick. The contractor I’ve dealt with has been good. He fixed the problem for me with the HVAC, the repair issue was that the blower was really dirty, and the HVAC wasn’t up to speed. It needed some refrigerant. He figured out which parts needed attention. Now, it's functioning great. He did a great job.
Here's my one complaint I have about them. When you call, you can't get a human. And they want you to schedule something and pay for it. Sometimes, I need to ask “Is this something my policy is gonna cover? Do you have somebody in your list that can cover this issue for me?” When somebody comes, it's good.
Reviewed Aug. 10, 2025
I had to have the gentleman come twice. The first time he came, I was able to make the appointment easily. The second time, I had to call the generic number and go through the whole process again just to set up another appointment for the same issue. They don’t have a direct line where, if somebody has come before, they would be able to get you directly that same personnel back. You have to go through the transition of the phone each time.
Manila, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear how much you appreciated our technician’s skill and the prompt follow-up services. It's great to know you found our representatives' professionalism and clarity valuable. We apologize for the less convenient scheduling process and genuinely value your suggestion for a more streamlined appointment system. Your feedback helps us make meaningful improvements, and we're committed to enhancing our service based on dedicated customers like you. We look forward to serving your needs in the future. - Brooklyn
Reviewed Aug. 10, 2025
When I purchased my home, it was recommended that we get home warranty insurance. Repairs are handled well. This recent one, they came out very quickly and it was great. Sometimes, communication when setting up the appointment is difficult, though. Also, the charge for a visit has gone up a lot in the last 10 years. I'm not happy with $150 to walk in the door. The amount has tripled since I started having home warranty service.
The automated system for filing claims doesn't work. It has glitches I tried it one time. I started to do it, but is doesn't let me complete doing it online. Then when I spoke to someone, they told me, "You already have a claim in," because the person had done one. There were suddenly two. There is a problem with their automated system and I'm not happy with that. I'm probably not gonna try using the automated system anymore. It’s a lot of wasted time. I'll call up directly. I'm old-school and I like to be able to call up and speak to someone. Every time I try to use the automated system, I end up needing to speak to someone anyway. In general, a home warranty is a good idea. I have recommended getting home warranty insurance to other people, and if they asked me who I was using, I would tell them.
Dorothy, Thank you for taking the time to share your feedback about Cinch. We're glad to hear that you've found the repair services smooth and satisfying over the years. However, we're sorry to learn about the challenges you've encountered with our automated service request system. Your preference for human interaction is understandable, and your experience with duplicate claims should not have been the case. We'll forward your feedback to our support team to improve our processes. Furthermore, we recognize your concern regarding our increasing service charges. While it’s a common industry progression, your perspective is essential as we aim to keep our services at competitive rates.
Thank you for highlighting the efficiency of our repair services covered under the warranty, and we will also review the processes to simplify our communication systems. We genuinely appreciate your decade-long trust and would love to address any lingering concerns, so please feel free to contact us directly for further assistance. We'll continue striving to achieve a fully streamlined experience that complements the efficient repair processes you value.
Thank you again for being a valued customer and offering your comprehensive assessment, helping us improve as we move forward together. - Brooklyn
Reviewed Aug. 9, 2025
I had another service provider and then Cinch bought them out, and so I just continued with this company. They simplified the claim process even more. They give you a category as to where your service might fall under. You state that, and then they will tell you if you have to pay your deposit or what your allotment is first. And then they will provide a company. They don't give you a choice of different companies. They tell you what's available and provide it.
When I called, I couldn't connect with the company. In some kind of way, they called and got the person to come out after two days. Usually, they will have someone call you either that evening or definitely the next day. But with this last occurrence, that's the only thing that didn't happen.
I know everything is getting higher, but I think some of the jobs might be minor. 200 is a little steep, so I try to make sure it's an actual need.
When I had an issue with the doorbell, the contractors came out at least twice. It will work for a little bit, but not long-term at all. So, I stopped calling about it because it's a lot to throw away money on something that's not going to last.
I've had one company in the past that used a layered approach. But they were right on time to make sure they got every issue solved, and I never had any more problems. Cinch is comprehensive with the companies that are provided. The quality of the contractors sent has been pretty good. They seem to know what they're doing. What I like best is that they're able to fix the problem, whatever it might be. Some of the companies and representatives are more personable than others. The last one wasn’t person-oriented at all. But he fixed the problem. I hope they can be more personable.
Gwendolyn, Thank you so much for your kind words about Cinch Home Services. We're delighted to hear that your transition was smooth and that the improvements we've made are making a real difference. Knowing that the claim submission process feels clear and well-organized is exactly the kind of feedback we strive for.
We’re also glad to hear our contractors have been responsive to your post-claim needs, and we appreciate your patience during those brief connectivity hiccups. Your thoughts on service costs and repair experiences are incredibly valuable—we’re always working to improve efficiency and reduce costs where we can.
It’s especially rewarding to know that our team’s problem-solving and professionalism continue to give you confidence. Thank you for your trust and for choosing us to support your home. – Brooklyn
Reviewed Aug. 9, 2025
A friend of mine who runs an appliance repair business told me that he was working with Cinch. He said I should get on board with them because it was the same with Sears(which I had then), except they have plans where you can cover all your appliances for more or less the same amount of money. And if they can't cover it, they'll fix it or pay for it.
I've only used them at least three times in the last few years. I know you can do it online, and calling is a bit of a challenge. What I don't like about online request is that you cannot choose the company you prefer to come out. For example, my friend runs his appliance repair business. I prefer to use him because he's my friend. I know where he lives. I know he won't mess around, as opposed to a company I've never heard of, which may come out and may not do such a good job. I mentioned this to Cinch the last time I spoke to them two weeks ago.
When I call, it's hard for me to get another human. It's all automated. When I get someone, they put me through to the claims department. And then I tell them ''I want to use All Appliance Pros,'' and then they put me through.
One time, they sent out somebody from Brooklyn and it was not a good experience. It was a terrible experience. He tried to say that there was no problem. Then I showed him the problem. He said he would get back to me but he never did. And when I called them, they said they would take care of it. And two days later, Cinch emailed me with a payout. The technician wasn't going to do the repair. And he basically put it through as a total job. So, I called back Cinch and told them this is why I like to call and refer my friend's company or a company I know. Other than that the claims process is pretty good when you get a human on the phone.
Cinch is a little pricey. But again, if I had a dryer break, and it was old, and the guy came and couldn't fix it, I like the option that they’ll either give me a replacement for no cost to me other than the deductible or they'll give me a payout and then I could put that towards buying whatever machine I want.
My friend who runs his business told me recently, even though I pay a $150 deductible plus $56 a month, it's still cheaper than calling him cold for him to come. He says he charges $250 and up and then just to walk in the door.
When I call, sometimes I get someone hard to understand. So, it's a little difficult to have the back and forth when you're trying to be specific. But they're very nice and very knowledgeable, so I've never had to hang up or scream at somebody.
Robert, Thank you for taking the time to share your detailed experience with Cinch! We're delighted to hear that you've found value in our appliance coverage and appreciate the kind recommendation from your friend in the repair business. Your input about the call experience is invaluable, and we're committed to ensuring a smoother interaction whether you're online or on the phone.
We regret any inconvenience regarding the service partner sent from Brooklyn and will explore options for enhancing choice in service times and provider compatibility in your area. We’re glad we could resolve an unyielding repair through a prompt payout, highlighting our effort to stand by our service commitment. While the premiums include some costs, you're saving substantial amounts beyond warranty protection in comparison with do-it-yourself repairs.
Your satisfaction is paramount, so knowing you're overall pleased affirms we will work diligently on the areas we can improve. Thank you for trusting Cinch, and we’ll strive to offer greater efficiency and responsiveness in the future! - Brooklyn, Social Media Team
Reviewed Aug. 9, 2025
We went with Cinch Home Services because it has lower deductible rates and higher maximums. I mostly submit my claims online, and it’s pretty user-friendly. It was just one time that it wasn’t submitting, so I had to call. But, overall, it’s very easy.
We’ve submitted claims on the dishwasher, fridge, and microwave. The freezer was leaking, and the contractor just needed to get some of the ice out so it wasn’t clogged anymore. The dishwasher was also leaking and wasn’t cleaning very well because one of the sprayers was in the wrong spot, so the contractor fixed that. Everything has been working well since the repair.
The contractors were nice, professional, and explained stuff well. They’ve been pretty quick to address issues and get things fixed. The people have been easy to work with. Overall, it’s been pretty good. I would recommend Cinch Home Services.
Mikayla, We are thrilled to hear about your positive experience with Cinch Home Services! We're glad that you found our online claims submission to be user-friendly and that the resolution of your appliance issues met your expectations. It’s the goal of our contractors to execute their tasks with professionalism, and it's reassuring to know that you received courteous and articulated service from them. Thank you for your kind recommendation and trust in our service—which remains a high priority on our track. We look forward to keeping your home running smoothly! - Brooklyn
Reviewed Aug. 9, 2025
Cinch came as part of the warranty when I went through my mortgage process to purchase my house and I’ve had them for about four years now. They have an online process that you submit a claim for. It involves identifying the appliance so that they can provide better service. They set up an appointment with a local vendor that they deal with. That vendor reaches out, sets up an appointment to come to the house in order to assess and potentially fix the issue. Their online service is really easy to use. It's better than most sites I've ever been on.
I've probably submitted three or four claims. Most of them were very minor but I had one claim that wasn’t completed in a timely manner. I felt the pain on that one because it was the refrigerator going out, and that suddenly required us to purchase $50 to $60 worth of ice to keep food products cool. I reached out to them but they said they don’t reimburse ice. That's the closest I've had to a bad experience with them.
I've spoken to the local vendors that they deal with and they've always been really respectful. They've reached out and tried to do what they could to help resolve the issue. And when they couldn't, they would explain and we would understand what was going on.
I really like having the service because it takes home ownership a little bit closer to that rental ownership, like when something breaks, you can call the landlord and say, “This needs to be fixed.” It's nice to have sort of that same process with major appliances around the house. “Hey, the AC went out. Let me call and get them work on it right away.”
Overall, I recommend Cinch Home Services.
We understand the inconvenience caused by the refrigerator delay and appreciate your patience through that situation. While we regret not being able to cover the cost of ice, we’re grateful for your understanding and continued trust.
Your recommendation means a lot, and we’re committed to making every experience even better moving forward. Thanks again for being part of the Cinch family!- Brooklyn
Reviewed Aug. 9, 2025
We got a homeowner’s warranty when we bought our house in 1996. It was with HMS, and HMS became Cinch. What I like about their service is that it works. We’ve had our heating system replaced, our air conditioning system, the washer or dryer replaced. They have been easy to work with.
Granted I’m old school, I like being able to pick up the phone. When we submit a claim, we call to say what appliance it is that’s wrong, and then they will collect our deductible and will assign someone to fix the problem. Usually, within a day or two, someone’s assigned and out here. For the most part, the contractors are very knowledgeable. The’re able to identify the problem and also give me an idea of what the heck is going on.
But lately, I’ve had to do it either online or automated. We have a particular heating and air conditioning person who’s one of the contractors, and we like to have them come cause they know our system intimately. A lot of times, I have to make a second call to make sure that they get assigned and not someone else. But Cinch is very open to that and very willing.
Robin, Thank you for your long-standing trust and valuable feedback. We're thrilled to know that the transition from HMS to Cinch has met your expectations and that our service over the years has continued to provide genuine value, particularly with heating and air conditioning solutions. Your flexibility with embracing our online claim system hasn't gone unnoticed, and we're pleased to accommodate your specific contractor preferences to ensure the job is done right, respecting your home's needs personally. Offering consistent, reliable experiences exemplifies our commitment to valuing our customers' time and ensuring their peace of mind. Helping to maintain your home with ease and quality is at the heart of what we aim to do, and your satisfaction makes the effort truly rewarding. Thank you for considering Cinch a valuable asset and for recommending us to those seeking dependable home warranty support. -Brooklyn
Reviewed Aug. 9, 2025
I've had Cinch since 2016. What I like the most is how fast they move once you create a claim and the fact that if one of the service providers isn't following up with you or communicating with you, they'll move you to a new provider with no problem. You don't have to stick with the same provider.
I usually submit claims through a call. Then the automated system sends me a text with a link to start the claims process. The contractors are good quality, the ones that actually do what they're supposed to do. But I definitely had to change two different contractors.
One came out. And I don't know if he was trying to sell me his services. I had to get HVAC done and he wasn't reporting to them what was going on. So, they sent out another contractor. And he could see that I needed a new system. He got me a new system, but I don't know what that was about.
I had a stopped-up sink and called. Someone was supposed to come out, but didn’t call me for five days. When I called back, they sent someone else who came the next day. So, it depends on their contractor. I don't fault Cinch for that.
April, Thank you for sharing your positive experience with Cinch Home Services! We're thrilled that the process for handling your claims has been so straightforward and efficient. We're delighted to hear that our response in handling contractor issues swiftly and the ease of contacting our support team have positively impacted your experience. Your recommendations and feedback are greatly appreciated, and we look forward to continuing to provided the commendable service you’ve experienced thus far. Thank you for entrusting us with your home needs! - Brooklyn
Reviewed Aug. 9, 2025
I'm a Realtor and I work with Cinch. As compared to competitors, Cinch is more responsive. And I like that I can get ahold of the regional rep when I need to.
I had a seller call, and got the runaround because we needed a lien waiver. There's a standstill when it's sellers' coverage and unfortunately, the companies that come out and do the work can't issue a lien waiver until they're paid by Cinch. And they said that sometimes, the payments that Cinch releases in portions, are not timely. And that's often after closing. I let Jason know that and he got me some documentation today.
Other than the language barriers, the interactions with technicians have been fine.
Amanda, Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that you're generally satisfied and appreciate our team's responsiveness and your ability to connect directly with the regional rep. We apologize for any inconvenience caused by the payment delays affecting the lien waiver process for seller's coverage but are glad Jason resolved it effectively for you. Regarding the language barrier during your recent technician service, we value your feedback and will use it as an opportunity for improvement. Thank you for choosing Cinch and for highlighting both where we excel and where we can do better—your insights are essential to enhancing our service. - Brooklyn
Reviewed Aug. 9, 2025
Cinch helped me out with my AC problem in a semi-fast way, and it was resolved. My air conditioner went out, and it was very warm out, and I needed Cinch to respond swiftly. But it was taking them a while, so I contacted my Realtor, she got me in contact with a representative, and he took responsibility and helped me out with that. When the contractor came out, it went well because he was able to get it fixed very quickly.
Joshua, Thank you for choosing Cinch Home Services and for sharing your thoughtful review. We're glad to hear that, despite an initial delay, our representation delivered and that the contractor quickly resolved your non-functional air conditioner, ensuring your system was back to running smoothly—which we understand was urgent. We recognize that initial communication with us varied, and we appreciate your patience and the real estate agent's invaluable assistance in reaching out more effectively. We are committed to enhancing our communication processes to streamline experiences for homebuyers like you. Your feedback is crucial as it guides us toward creating a consistently efficient customer service journey. Thank you for trusting in our coverage; we've been striving to exceed your expectations and reinforce satisfaction for the long term. - Brooklyn
Reviewed Aug. 9, 2025
I’ve submitted a claim to Cinch, and my experience was great and I had no problems at all. The technician who came out was very helpful with convincing me to stay with Cinch whenever my contract expires this September.
Loyd, Thank you for your uplifting review! We're thrilled to hear that your claims experience with Cinch was both smooth and satisfying, and we're pleased to know that the technician not only resolved your issue but also made a positive impact in convincing you to stay with us. Your commendation of our customer service and coverage is sincerely appreciated. We look forward to continuing to meet and exceed your expectations. Thank you for recommending Cinch, and if there's ever anything more we can do for you, please let us know! - Brooklyn
Reviewed Aug. 9, 2025
Cinch has been, so far, the best home warranty that I’ve had because of what’s included in my package. I have been trying to get my brother to cancel his warranty from another service provider because he doesn’t have the coverage that I have. The last claim that I called in was for my garbage disposal. I had to pay $150 for something that I could have done myself. The technician was in here for no more than three minutes. I hope that didn’t affect how many times I put in a claim, because that was for no reason.
One thing with Cinch, though, I had to replace my black refrigerator, but they offered me a white one or money. I didn’t know if they would offer me the same color of the appliance. The main thing overall is I am really pleased with the technicians. They have been professional and got the job done. They have been the best.
Annette, Thank you for your share! We truly value insights like yours, which highlight what sets us apart .At Cinch, we’re pleased to know that our comprehensive service plans, prompt assistance, and professional technicians have made a strong impression. While we understand you might have resolved the garbage disposal issue independently, we're dedicated to providing exceptional service no matter the call. It’s delightful to hear you’re considering recommending us to your family—it’s the highest compliment! We strive for resolutions and ensure that your service experience leaves a positive impact long-term. Thanks again for choosing Cinch, and we're honored to perhaps offer your brother an equally great experience! - Brooklyn
Reviewed Aug. 9, 2025
Cinch Home Services is fine, but the fees are going up so high. I am pleased with the workers that they sent out. The technician for the garbage disposal was very good. I have already recommended Cinch to friends.
Joe, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear that you've appreciated the convenience and proficiency of our contractors over the years. It's fantastic to know that even during individual instances where equipment like your dishwasher required attention, using our system and having a familiar contractor provided reliable results. We welcome your feedback on service fees, and rest assured, we'll keep monitoring their impact on maintaining quality. Your advice for fellow homeowners to consider household appliance coverage is valuable, and we look forward to continuing to support your home warranty needs. Your recommendation means a lot to us—thank you for trusting Cinch! - Brooklyn
Reviewed Aug. 9, 2025
Cinch has been very good compared to the previous ones I’ve had. Their response time is impressive. The technicians are professional. Here's my one and only complaint: The app to start the process is very unfriendly. It asks for all stuff that people sometimes can't even get to, like serial numbers. When you call them, you can't even hardly get through, or you get somebody out of the United States.
Mary, Thank you for sharing your experiences with us! We're glad to hear that our rapid response time has met your expectations, but we apologize for any inconvenience caused by the professionalism of the technicians. Your feedback regarding our app's usability and communication barriers with support is valuable, and we're working on improvements in these areas. We appreciate your input as we strive to enhance our services and ensure a more seamless experience for our customers. Please let us know if there's anything more we can do to assist you further. - Brooklyn
Reviewed Aug. 9, 2025
I got Cinch eight years ago when I bought a house. The experience has been okay. I submit the claims online and it's all automated. The process is fairly easy. I'm not too good with the automation, but I got through it. When asking for an operator, the call is AI-generated, but you can speak to a representative eventually.
It's just when you have an appliance go out and you have to submit a request, it could be days later before you get actual service. Recently, the air condition wouldn't quit running, and so I cut it off. I had to call another provider and pay for it out of pocket and Cinch won't reimburse that because it's not their provider.
Their providers seem to be fairly knowledgeable, but I would recommend improvements for having quicker service and having to call an outside person for an emergency service ahead of just waiting for a Cinch service provider to call you.
They give 24 hours for the service person to call you. If they can't work on the appliance because of the brand, they take another 24 hours to find somebody else. I had that with a Bosch dishwasher. The first provider couldn't fix it and it took the second provider a couple of days to come fix it.
Harry, Thank you for sharing your experience with us. We understand the importance of timely service, especially in urgent situations like yours with the air conditioner. We apologize for any inconvenience you faced due to delays and issues with the reimbursement. It’s valuable feedback like yours that helps us improve our processes.
We are pleased to hear that submitting claims online was fairly easy for you and that the technicians dispatched appeared knowledgeable. We strive to pair you with capable and responsive service providers and appreciate your patience with the booking errors faced with appliance repairs like with your Bosch dishwasher.
Your feedback is invaluable in our continuous improvement efforts. Thank you for choosing Cinch—we appreciate your insights as we strive to enhance your overall experience with us. - Brooklyn
Reviewed Aug. 8, 2025
I found Cinch after my Realtor recommended them. I had filed a claim and it was very easy. The claims representative was very courteous, prompt, and answered all my questions. The quality of the work was very good.
Lisa, Thank you so much for sharing your wonderful experience with Cinch Home Services. We're thrilled to know that our claims process was straightforward and efficient, and it's great to hear that our team was prompt, courteous, and answered all your inquiries effectively. It’s equally delightful to learn that you were impressed with the quality of work provided, confirming our commitment to excellent service. We look forward to continually meeting your needs and exceeding your expectations. Wishing you more seamless experiences with Cinch Home Services! - Brooklyn
Reviewed Aug. 8, 2025
I’m done with Cinch. They were a wonderful company when they were TotalProtect, but when Cinch took over, they’ve become the worst company to deal with ever. I was with them 14 years with only four claims the entire time. My Realtor paid for my first two years when we bought the home.
The AC went out about three months after we moved in, and they replaced my outside unit only, which was against code in the state of Florida, but I didn’t know that at the time. Two weeks after that, the water heater went out and they replaced that, but the contractors they used were not licensed and used stainless steel fitters. In two years, they started rusting pretty bad and the entire water heater fell out of my wall and tore the gas line out of the wall. Luckily, the original gas lines that were installed with the original water heater were flex cuff couplings, so it didn't actually break the gas lines, but the water heater was at a 45-degree angle.
My AC inside unit went out, and they tried to repair it for a month, but they couldn’t seem to find the problem with it. They finally sent out their senior technician, and he found that there was a small hole in the coil, and the unit was so incredibly old that it would need to be replaced because they didn't make the size coil anymore. The owner then called me up to say they could modify a new coil, fit it in there and have the AC back up running again, and I said okay. He submitted the report and Cinch wouldn’t authorize it, but they would put the request through the department that makes decisions on claims. I never heard back from them. And I couldn’t reach out Cinch. I would get a call center in a different country that could only send emails. Nobody from Cinch bothered to call me, so I got fed up and canceled my membership.
Two weeks later, somebody from Cinch called and offered me a lower rate from $59 to $39, and I told them, “I just dropped $8000 for a brand-new AC unit, you could offer me $1 a month for the next 25 years and I wouldn't do even do it,” and hung up. They've tried to call back three times, but there is no chance I’m going back to them.
Norman, Thank you for being a Cinch customer for 14 years. We’re truly sorry to hear that your experience has declined after such a long relationship. The issues you’ve faced with your AC and water heater, along with the communication breakdowns, are deeply concerning and not reflective of the service we strive to provide.
We understand how frustrating it must have been to deal with delays, unlicensed technicians, and unresolved repairs—especially while traveling. Your feedback is invaluable, and we regret that we didn’t meet your expectations. We’d appreciate the chance to review your case and see if there’s anything we can do to make things right. Sincerely, Brooklyn
Reviewed Aug. 8, 2025
Cinch was introduced to us by the Realtor, and we’ve had it for five months since we bought that house. Three weeks ago, we had a plumbing issue, and the claims process went very well. We’re satisfied.
Woinshet, Thank you for sharing your wonderful experience with Cinch Home Services! We are delighted to hear that the claim process for your plumbing issue went smoothly and that you were pleased with our service. Customer satisfaction and reliability are what we strive for daily. Your recommendation means a lot to us, and we look forward to being there for you whenever you need assistance in the future. - Brooklyn
Reviewed Aug. 8, 2025
I had water pipes and sewer lines having issues and Cinch sent B&L out. He did a great job clearing the stopped-up drain. There was a lot going on and I felt like he wasn't listening to me. He didn't turn the water on far enough to even notice what I was talking about, which I did let B&L know that. They sent someone else on the second call instead of sending him back and this guy was great. He was awesome. He asked me where the problem was and we went through all of it together.
Submitting a claim was a really hard at first ‘cause I couldn't get anyone on the phone. It was a struggle. But my Realtor helped me get a different number to call, and the communication problem was solved.
Lee Ann, Thank you so much for your detailed and thoughtful review! We're glad your realtor introduced you to Cinch, and we appreciate your patience through the initial communication challenges. We're sorry to hear your first claim experience wasn’t ideal, but we're thrilled the second contractor provided the attentive service you deserved. It’s great to know things are running smoothly now, and we truly value your recommendation. Your tip about using the correct contact number is spot-on—and we’ll keep working to make that first step easier for everyone. Thanks again for sharing your journey with us! - Brooklyn
Reviewed Aug. 8, 2025
I’ve been with Cinch ever since I got the one-year warranty that came with the home, and I just continued the service. But I just had to file a claim because my air conditioner went out, and I just didn’t like the way the air condition contractor went about it. Cinch is ordering a motor, which is $500, but they didn’t send anybody that can clean the unit. Now I’m stuck in a position where I’m incurring another fee and have to pay for someone else to clean it before they put the motor on.
It’s an inconvenience because it’s about to be 90 degrees and I have small children in my home, yet I have to go six days with a hot house. The repair person wants me to send pictures to prove that it’s cleaned out before they’ll be out Tuesday. He said he had to get in touch with Cinch to find out if they will cover the motor, but Cinch didn’t call me back.
Why didn’t Cinch send someone that does the cleaning as well? Everyone they’ve sent up to now gave me quick results with no issues, so it really depends on who they send for you to get those results.
Julian, We’re thrilled to hear about your long-standing positive experience with Cinch Home Services, and we truly value your loyalty over the past five years. We also sympathize with the complications surrounding your recent air conditioner claim—especially given the urgency and the added stress of arranging separate services during such warm weather.
While routine maintenance isn’t covered under our service, we remain committed to restoring the dependable support you’ve come to expect. Thank you for your patience and for sharing your feedback—it means a lot. - Brooklyn
Reviewed Aug. 8, 2025
Cinch people that have responded have been very helpful. They have been very transparent, prompt, and thorough. The information gets quickly to who it needs to get to. The technicians were all excellent. I have nothing but good things to say.
Donald, Thank you for sharing your wonderful experience with Cinch Home Services! We're delighted to hear that the prompt and efficient service from our technicians met your expectations, especially regarding your garage door issue. We strive to maintain clear and transparent communication to ensure a smooth process for our customers, and it's excellent to know that you felt reassured and well-cared for. Thank you again for recommending our services. We're thrilled to have made a positive impact, and we look forward to continuing to provide you with outstanding service. - Brooklyn
Reviewed Aug. 8, 2025
A lot is covered under Cinch warranty. Their representatives are very professional and they get straight to the point. Once we had to put in something, they took care of it at a very quick time. When they fixed the igniter of our gas oven, the technician was very thorough and talked to us about other things.
Errick, We sincerely appreciate you taking a moment to share your thoughts with us. It's wonderful to hear about your positive experience with Cinch, especially regarding the fast response and professionalism provided by our service team. We pride ourselves on the comprehensive coverage of our plans and are thrilled to hear they align well with your family's needs. Your acknowledgment of our contractor's excellent service and dedication is upheld with great appreciation, too. We take your input on our pricing to heart, striving continually to refine our offerings to serve you better. Thank you for your kind endorsement and for choosing Cinch for the peace of mind you value. - Brooklyn
Reviewed Aug. 8, 2025
Our Realtor convinced us that Cinch was better than the one we had in Alaska. We've only had two things right now to deal with Cinch, and both have been a nightmare. What stood out was the fact that it took them six weeks to finally find somebody who knew what they were talking about on our hot water. We were without hot water for six weeks.
Their people just sit there and read what they're told to tell customers. It gets monotonous and ridiculous when you're not getting any solid answers for what your problem is. I ended up getting very upset with one of the guys because we just kept going around in circles. And then it finally came back to where he's worded it in a way that I could understand what he was trying to say, and then we understood where this was going.
They had asked us to send a copy of our home inspection since we had just bought the house, and we had an issue with the water softener. When I finally got to talk to the supervisor, what it came down to was that there was a sticker about rental on the old water softener, and it was just the name of the company. But they were reading that somehow we were renting this water softener, which makes absolutely no sense. This was the reason they kept denying our repairs. And then, when they finally understood that this is not a rental property, they sent somebody out to repair it.
For the most recent issue, they sent a guy out. He came out and told them that the central air conditioner was almost 30 years old. He felt that just throwing one part at it will not fix the problem, that it needed the whole unit replaced.
The contractor called us and said he’s going to walk away from this job because what Cinch is doing doesn’t feel right for him. They wanted him to just replace a part but that would cost me some other things. I called him back and asked him to give me a quote for the whole unit. At that time, we were getting ready to go out of the country for two weeks. We got 14 animals in this house, and it's July, and it's in the 90s. I'm not leaving them in the house without suitable air conditioning. He gave me a quote, and we moved forward with it. Cinch, on the otherhand, hasn't reimbursed us for anything.
Around three weeks ago, I had a lady call me to sort this thing out because I left a very bad review. She told me I’m going to get a call from somebody and go over how they can help compensate us because we bought an entire new unit.
I'm trying to figure out why we at least didn't get the money that was going to cost us to replace the part that they were originally going to replace, to help offset the almost $7000 we paid to get a whole new unit. It's been almost three weeks, and I haven't heard a thing from anybody. And my wife keeps trying to call them, and she can't get anybody. I'm not happy with their service. When our annual mark comes around and we can walk away, that's probably what's going to happen. I don't believe there's anything they can do right now to keep our service. I wouldn't even recommend them to an enemy.
Reviewed Aug. 8, 2025
For the most part, Cinch has been responsive. There are times that the businesses they work with need to improve. They took a while to fix the issue. And they weren't really responsive.
The first one was the boiler issue. Thank goodness, it wasn't cold. It was going into spring that's why we didn't really make a big deal about it. But if it was in the wintertime, that would have been an issue. Cinch did not have the flexibility to change workers and they had to finish the work.
The second one went really well. It was a quick service for the hot water tank issue. Initially I got in contact with the business who was going to fix the water tank. They claimed that Cinch did not inform them that there was an appointment set so their rep adjusted the appointment.
I made a mistake on my part because I said it was a boiler issue but Cinch helped out and changed the work order to hot water tank. We had to cancel with the other guys because since it was a hot water tank, Cinch only allows certified plumbers to do it. They got me a certified plumber. And they were there the next day. And they said they had to change out the hot water tank. That was done really quickly so, everything turned out great.
There's something Cinch can definitely improve in. They finished the job, but it didn't go smoothly both times. Although one was my fault. But even if it wasn't my fault, I had to call them to make the appointment because they weren't calling me back.
I don't think I would recommend them at the moment. All the employees of Cinch were professional and nice. They’re good at handling customers. However, the process of getting service requests is something they need to work on.
Reviewed Aug. 8, 2025
I've had Cinch since it was a previous home warranty and its name was changed. When filing a claim, I call and it's difficult, especially when you want talk to someone to get some clarification. The calls are automated. It's hard to reach someone without having to pay a deductible first. Every time I call, I'm always getting a foreigner that I could barely understand. I would suggest improving accessibility with actual agents, customer service, and having more people to talk to on the phone and not talking to automated services.
I also have to do more of the legwork now. I'm responsible for contacting the technician. Before, Cinch contacted the company and they would send a technician to me at the available time. Now, I have to call the person and I have to stay on the technician to make sure that they send their parts so Cinch can approve of the repair or not. The technicians have been quite fair. I haven't had a bad one. I might've had one who wasn't as knowledgeable, but most of them are pretty fair and straightforward.
The most recent thing I had was a hot water tank burst and I called about it. My wife was able to get an actual person on the phone that time. They were supposed to schedule for a technician to come out as soon as possible. That was a Saturday at that point and I never heard from anyone. So what I had to end up doing was call a local service myself and they got somebody out. But they charged me $4,000 to bring the new one, take out the old one, and attach the new one. I did not accept that. We bought one ourselves and installed it with the help from my best friend who does heat and air.
I'm actually thinking about just saving my own money and paying out of pocket myself for my own repairs now.
Gerald, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you've faced in submitting claims and reaching support. We understand how important it is to have a smooth, responsive process—especially when dealing with urgent home repairs.
It’s regrettable that the burden of coordinating service and the reduction in coverage fell on your shoulders. We’re committed to improving in these areas. Moving forward, we’re focused on enhancing communication clarity, simplifying the claim submission process, and ensuring our customers aren’t left to manage repairs alone.
Regarding specific incidents, such as your water tank burst, your frustration is completely understandable, and we sincerely apologize for any delays you experienced. Feedback like yours is invaluable, and we’re prioritizing efforts to reduce long wait times and improve overall service.
If you’d like us to conduct a review of your claim, please let us know—a specialist will reach out to discuss your concerns in more detail.
Thank you again for your time and for being a valued customer. -Brooklyn
Reviewed Aug. 8, 2025
I got Cinch when I bought a house and it came with a house warranty. I've had it for three months. The service has been good. I just ordered the microwave and they said they're going bring it, but I haven't heard that much yet. I just go online and put a service request. I recently paid out $200 because my sink was leaking and it had to be fixed. The sink people came in, but the microwave hasn't come yet.
Melese, Thank you for your detailed review and sharing your experience with Cinch Home Services. We're delighted to know that the process for your claims, such as the recent sink repair, went smoothly and added to your positive experience. However, we understand the annoyance behind waiting for the microwave issue to be resolved. Rest assured that providing timely and efficient service is highly important to us, so we're looking into why this delay occurred. Please know that your feedback is invaluable in helping us enhance our services. We take pride in providing seamless assistance and are hopeful that your future interactions will further affirm your initial impression of our services. - Brooklyn
Reviewed Aug. 8, 2025
I tried to submit my claim over the phone, which winds up being quite difficult ‘cause I do not like the automated service and the way it functions. Eventually, I get to a representative, but the shortest time to get to a person was about 25 minutes. The longest was 45 minutes.
Cinch could not provide a service technician in my area. That’s why I left the company. It’s been two separate calls. I had a leak in my house for over two months, and they sent the wrong people. The service was horrible, people coming with holes in their clothes, and windows missing on their vehicle.
I actually know some service technicians because they own their companies. Two of them used to be with HMS. When HMS went to Cinch, they said they both left ‘cause the service was so bad.
So, in Clarksville, Tennessee, they could not find me a plumber. They sent someone from over an hour away who rescheduled four weeks in a row. Long story short, I wind up having to pay for all my service. I sent them a paid receipt, only for them to reject half the items that the plumber did and paid me a small fee.
I initially sent them the quote from the plumber. The warranty said they would only pay after it’s done. I told them it completely negates their service. I didn’t sign up to be reimbursed for a fee that I couldn’t afford. It was $900 dollars. So, I had to wait, save up my own $900, only for them to pay me back $731.
Why do I have this service if it’s not for unexpected bills? In the two months I had to save, they were consistently billing me and not providing service. I had to go find my own contractor, then they reimbursed me only partially.
After waiting 14 days for the reimbursement, Cinch mailed me a check. I couldn’t even cancel the service before I got the check, hoping that they would actually validate it. While I’m waiting for the check, they’re still billing me.
This happened on two different claims. The first time this happened, it was for an electrical issue, and I was still reimbursed. It wasn’t a heavy fee. I was pissed, but they covered the whole thing.
The second time it happened was two years later. They didn’t pay for it. By then, I was with the company over five years, paying all these monthly fees.
Cinch’s customer service is horrible. I had argued with people ‘cause no one wanted me to get the managers. I had to tell them I’m recording them for my legal service before they transferred me to the person. That’s the only thing that shocked them.
I’m a doctor at a university and I have plenty of legal friends. I had to get them involved by saying, “Oh, yes. Let me inform you that this call is also being recorded for legal purposes. ‘Cause I have a water leak in my house for over 60 days.”
25 minutes later, someone comes on the phone and tells me whatever. I had to take this little bit of money they were gonna reimburse me or just go on about my business. Their customer service sucked.
I just canceled today. When it asked me why, I said, “Customer service.” That was at 9:00 AM this morning.
Reviewed Aug. 8, 2025
My Microwave failed a few days after the purchase of my new Home the seller provided a cinch home warranty. I called Cinch, paid $100 and waited. A technician came said he needed parts. And left. A week or so later he came with the parts. He installed them and blew fuses and circuit breakers. He left it as depicted in the photo.after numerous calls to customer service, another tech came, looked at it and said he couldn’t fix it. Now about 5 weeks later and another hour long call, I’m told they need information from the tech, and he’s not answering calls. It clear Cinch has no intention of repairing or replacing the Microwave. I’ve had many home warranties in my life. Never seen anything this bad.
Reviewed Aug. 8, 2025
When we moved into the house, our Realtor suggested that we get Cinch. It's been good. We had a problem with our air conditioning, and they came and looked at it. The problem that I had was that the unit was 40 years old and there were a lot of things that needed fixing on it. But because it was running A-OK, they marked it off as A-OK, and we just had it replaced privately. But putting in the claim and having the company come out was really easy. I just wished that they had taken a little more responsibility with something that needed to be replaced.
Megan, Thank you for sharing your feedback with us! We're pleased to hear that navigating the claims process was straightforward and our inspectors were both professional and pleasant. However, we understand the frustration of not having the HVAC unit replaced promptly considering its age and recurring issues. Your satisfaction is important to us, and we take your recommendations on more proactive maintenance to heart to ensure better service. If you ever wish to discuss this matter further or need assistance, please feel free to reach out. We appreciate your dedication as a customer and look forward to providing you a better experience moving forward. - Brooklyn
Reviewed Aug. 8, 2025
We got a home warranty because we bought an older house with old appliances. And the seller of the home purchased Cinch for us as part of the contract. I've made a claim twice. The website's really convenient and easy to use. The first thing we do is go on the website and look at the list of appliances to see what's covered. Once I select it, if I have the model and the serial number, I'll put those in, and then I'll hit submit. Within a couple of days, we'll get a call from a company who can come and service it.
We actually had a very positive experience with the most recent one who came to service our HVAC. The system is about 30 years old. It's as old as the house. And a coil needed to be replaced and refrigerant needed to be added. The contractor was very straightforward, professional, and efficient, and now, it's working great. No complaints whatsoever.
Madeline, Thank you for taking the time to share your wonderful experience with us! It's great to hear how smoothly the claims process went and that you found our website user-friendly. We're delighted that the technicians provided efficient and commendable service. Your recommendation and feedback on deductibles reaffirm our commitment to maintaining high quality service at reasonable rates. Should you need any further assistance, we're always here to help. - Brooklyn
Reviewed Aug. 8, 2025
Cinch was part of the mortgage, originally. I bought the house almost three years ago and have reupped my warranty twice. The most recent claim was about a month ago. I had my air conditioning die while it was 90 degrees outside, so I went online, filed the claim like normal. Then the vendor called me and said they can fix it in a month. I told them that wasn’t gonna work. So I got a new vendor the next day that came out in a couple more days, and it ended up being five days, not a month. The last thing you wanna do is have your air conditioning down for all of July. The technician knew what he was doing and fixed it perfectly. I plan on re-upping again. It's a good system.
Robert, We are delighted to hear that your experience with Cinch Home Services has been overwhelmingly positive, especially in resolving your recent air conditioning issue. Your acknowledgment of our quick response and efficient solution provided by our technician is truly appreciated. We strive to continuously provide expert and timely service to our valued clients. Thank you for renewing your warranty with us and for recommending Cinch Home Services to others. Your trust means the world to us, and we look forward to serving you again! - Brooklyn
Reviewed Aug. 8, 2025
Cinch gets the job done. I don’t have any complaints. My air conditioner wasn’t blowing out cold air. They figured out that the capacitor needs replacement. The claim process went smoothly, and the time it took for the technicians to come out was decent. I just hate talking to a computer most of the time. I prefer to have a conversation. Still, I’d recommend them.
Latonya, We truly appreciate your kind words and are delighted to hear about your positive experience with Cinch Home Services. We're pleased that our team was able to address and resolve your air conditioning issue swiftly and effectively. Feedback like yours is invaluable and inspires us to enhance our services continually. We acknowledge your sentiments about our automated customer interaction system and are committed to upgrading our processes to better serve you and other customers. Thank you for choosing us for your home warranty needs and for recommending our services. We look forward to ensuring your satisfaction in the future. - Brooklyn
Reviewed Aug. 1, 2025
Completely failed to repair our refrigerator. We waited over a month and spent more than 20 hours on the phone with customer service. Each time, we were told to "wait another 48 hours"—over and over again in an endless loop. We went through the summer without a working fridge. We’ve had to file a complaint with the Better Business Bureau. Absolutely do not recommend!!!
Roman - We’re truly sorry to hear about your experience and the frustration it caused — especially during the summer months without a working refrigerator. This is far from the level of service we aim to provide, and we understand how disappointing and exhausting this must have been.
Your feedback is incredibly important, and we want to make things right. If you're open to it, please send us a private message with your claim details so we can take a closer look and work toward a resolution.
Thank you for bringing this to our attention — we appreciate the opportunity to improve.
Original Review: Aug. 1, 2025
Updated on 08/06/2025: On August 5, 2025 I received a call from Cinch home services, the representative that I spoke with was very understanding, compassionate about my situation, apologized and refunded the $200 deductible.
Thank you, Cinch home Services for doing the right thing.
Original Review: On July 19, 2025, I called Cinch Home Services to repair my bathtub. I explained the issue and asked if it was covered under my warranty, and they confirmed it was. I paid the $200.00 deductible over the phone with my card on file.On July 21, 2025, Cinch Home Services sent Key City Plumbing to my home to repair my bathtub. They said that it wasn't covered under my warranty; however, they could fix it for $550.
I called Cinch and asked why it wasn't covered. They said that it was covered, and they contacted a different service provider.
On July 23, 2025, Allstar Plumbing came out and told me that the bathtub pipe was not covered under the warranty.
On July 30, 2025, I called Cinch and asked for a refund of the $200.00 deductible. They said that they have not received a report from the provider. I escalated to a supervisor and said that I would receive an email update.
On August 1, 2025, I called Cinch for an update and spoke with a supervisor from the escalation team. They told me that the deductible was not refundable because the provider said the pipe had not been installed properly. I have been in this house for a year and a half without a leak in this bathtub.
This supervisor was very rude and unprofessional; she did not listen to my point of view and kept saying, Is that all? is that all? She was determined not to refund the deductible.
Cinch Home Services works with the bottom-of-the-barrel contractors who try to get more money from the homeowner by saying the service job is more than the warranty covers.
DO NOT USE CINCH HOME SERVICES, ESPECIALLY IF YOU HAVE AN OLDER HOUSE. THEY HAVE A BUILT-IN WAY TO GET OUT OF PROVIDING SERVICE AND NOT REFUNDING THE DEDUCTABLE.
I have filed a complaint with the BBB.
Reggie, We apologize for the distressing experience you've encountered. It's concerning to hear about the discrepancies regarding coverage for your bathtub repairs and the behavior of our customer service representatives. This is not reflective of the standard of service we aim to provide.
We have located your account, and a resolution specialist will be in contact to conduct a thorough review and address your concerns. This follow-up is intended to ensure a complete understanding of your case and to work toward a satisfactory resolution—particularly regarding the issues with communication and service fees.
Thank you for your feedback and patience thus far. We are committed to demonstrating the quality and reliability you should expect as our customer and to addressing the gaps you've experienced. - Brooklyn
Reviewed July 31, 2025
This company sucks on customer service. We have been without A/C for almost 3 weeks in these extreme temperatures and we are still being told to make another appointment. CUSTOMERS BE AWARE!!! See all the complaints/reviews on the BBB!
Agnes - Thank you for bringing this matter to our attention. We're truly sorry for the inconvenience you've faced without air conditioning, especially under extreme temperatures. It's concerning to hear about the delays and insufficient resolutions to your appointments. Our aim is to ensure a timely and effective service, and clearly, this didn’t happen here.
We're committed to resolving this promptly. To assist further and identify where things went amiss, could you please provide any reference details or claim numbers privately? This information will help us expedite your repair and these situations shouldn’t persist. Your satisfaction is important to us, and we recognize this experience hasn't aligned with those values. Let’s work together to change that.
Reviewed July 31, 2025
Don't buy this insurance.You feel scammed right in front of your face. I filed a claim to have a pipe in my kitchen fix. They charged the deductible, only for a technician tell me that the pipe in the kitchen was clogged. I knew that, and I'm not a plumber. Less that more, they didn't fix my kitchen pipes. they took long maybe 3 weeks to said that they aren't going to fix the plumbing. I supposed paid an insurance to cover specific things and they didn't.
Yolanda - Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you endured with your recent plumbing claim. It's regrettable to hear about the problems encountered and the delay you faced without resolution. Your feedback is incredibly important, and we would like the opportunity to rectify this matter.
Could you please send us a private message with your phone number and/or email address on file so we can verify and locate your account. Our aim is to resolve this issue promptly and provide you with the service you expect and deserve.
Reviewed July 30, 2025
If you had 0 I would rate them a 0.
They are next to impossible to talk to a live person. They don't call back when hold times are long, as they always are, and they give yiu a call back rather than hold option.
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
Media
