Cinch Home Services Reviews

HMS Home Warranty was part of the package so it was already purchased when we bought the home. We’re still under the 1-year and it's been very nice and easy submitting a claim. I have been calling and their claims reps have been very responsive. My interactions with the technicians have been fine and the quality of the work performed has been good. They have been polite and responsive to us. We had to have them back again on the first claim we had and the tech fixed it so it’s not a problem anymore. I had another home warranty company prior to HMS and HMS is the best experience that I’ve had.

On my first move to Florida, my neighbor told me about TotalProtect. After that, I said, “How could I be without it?” When I have a problem, I call TotalProtect and tell them what appliance it is. They then will take my info and then I will call whichever company’s gonna come up to diagnose the problem to see if they can fix it or if they have to replace it. Then they show me thereafter whether it's to be fixed or replaced. I’ve never had a technician that wasn’t very knowledgeable and respectful. I always find them to be honest as well. On a scale of 1 to 10, the quality of their work is a 10. It’s been a very, very good experience. I’ve recommended TotalProtect to family and friends and some have actually taken my recommendation and now they have it.

TotalProtect is a great service company. They were introduced to me through CitiMortgage when they were still my mortgage company. I just took it and I've been with them ever since even though I've changed mortgage companies. I thought it was good to have the protection on the appliances and TotalProtect has been very good. Their reps are very professional and attentive and I usually don't have any long wait times. They've been pretty supportive too. If I submit a claim, they're right on it, and if I have any problems, they work hard to resolve it. I felt like it was customer service. I've had a couple of snags with technicians but not too many bad experiences. The quarterly services have been good as well.

I had American Home Shield years ago and I never had any bad experience with them. It was under my husband's name but I got divorced and I ended up with TotalProtect. I've called TotalProtect several times and recently, I filed a claim for the refrigerator. When I called them a couple of months ago, they sent somebody who came and changed the converter. With the recent claim, they told me that the guy from Sears put Freon and that there was a Freon leakage. I was away for three hours to get me groceries. When I came home from the grocery, the fridge wasn’t working. So I called the same guy who fixed the fridge and asked if he has a little bit time to come and take a look again.

Keep getting the run around and it's 80 plus degree. Very disappointed. I keep calling and they keep telling me the parts have been ordered. One lady told me today that the supplier should receive parts today, but of course nothing was received. Got to think twice about this company.

Filing a claim with TotalProtect goes very well and I haven’t had any problems with them. The technicians usually come out like they say and get the job done. If I have any problems and I need a return visit, I haven’t had a hassle trying to get somebody to come back out. The only one thing that I’m not satisfied with is the increase in the deductible that we have to pay.

Do not by any means ever get a home warranty with HMS. I have had my own issues, and some basic searches on the internet reveal they deny a lot of claims and are a pain to work with, in addition to working with low-quality contractors. Dealing with HMS has been one of the worst customer experience services of my entire life. I had a claim denied due to what a claims officer called a pre-existing condition. Ignoring for a second that it was not a pre-existing condition of which I was aware, I politely asked to speak with a claims manager/case specialist to talk about the decision, since the customer support representative had no authority to change the claim status. What ensued has been a terrible, exhausting back and forth where I keep calling and asking to speak with a manager and miss the callback because I cannot be tied to my office or work phone due to the nature of my work.

My HMS Home Warranty came with my house when I first purchased it. I usually call and speak to a representative when I submit a claim. They give me all the information I need to be able to contact someone to do the work. There have been a couple of times that I have had trouble getting in touch with the technician that they recommended. But when I call them back, they help me find somebody else to do the work, usually within 24 hours. Sometimes it's even within a few hours.

About five years ago, I received some information about TotalProtect Home Warranty through U.S. Bank. At the time, my sister was alive and we decided to sign up for it. Other than my claim right now, it’s been very good, and even this claim isn’t terrible because it’s probably going to work. All I asked for was that I want my air conditioning serviced because I try to do that every year before it gets bad. Out here, it gets 110℉ almost every day and it seems like before. They ask what you want but this time they just took the information of my address and my Protect Gold number.

HMS Home Warranty was provided by our seller of the house that we bought in August. We've used it two times already and both times, I submitted the claims over the phone. The reps were very friendly and I had no problem. They got back to me immediately and all the service providers that we have gone through to get the warranty work done have been awesome. I've had nothing but good experience.

When we purchased our home, we purchased home warranty coverage through HMS. Shortly after moving in, we had a circuit board go bad on our HVAC system. After a week of HMS searching for a vendor they would allow us to use, we had them come out to diagnose the problem. This turned out to be a circuit board that had gone bad. The repair guy told us HMS had to authorize the parts and labor before they could proceed with the repair. 5 WEEKS later we found out that they wouldn't cover the circuit board repair. This was a relatively minor repair (about $500 after the deductible). They claimed that because we had a zone controlled system, they would not cover it.

HMS Home Warranty only comes when I have an issue. If I call today, they’d be here quick. They came out on several occasions. The work’s been very good and they fixed everything like they said they were going to. I would definitely recommend them to anybody who needed that sort of service.

Had a very wonderful experience submitting claims to TotalProtect. I usually call my claims in, but this last time, I did it over the net. The process was easy and everything I needed was there. All the technicians who've come were courteous and seemed to know what they were doing. They did the job and they were clean with it. They did a good quality work with the garage this last time. I will recommend them to family members.

My real estate agent is the one that suggested HMS Home Warranty. I have done submitting the claim over the phone and their representative was very polite and helpful. The technicians come out usually within a couple of days and they’ve been very professional and efficient. Their quality of work has been good so far.

Experience with HMS Home Warranty has been great. I first heard about them when we purchased the house. If there's a claim, I call them up and submit it over the phone. Then they will have the service provided and I'm happy. Working with the representatives has been fine. Some of their technicians were better than others but most of them were very good. I wouldn't have renewed if I wasn't happy with them.

We’ve been with TotalProtect for ten years. The results have always been satisfactory and we’ve been pleased. We’ve never really had any problems with any of the technicians that came out. They’ve all done a good job and been personable and easy to work with. Our most recent claim was for a washing machine motor and it was taken care of and the appliance performs fine now. We were quite happy and in general, we've been completely satisfied with TotalProtect.

TotalProtect sounded like a good idea since I have rental properties. I live in North Central Washington and Arizona part-time but I have five homes in North Central Washington. I usually submit my claim by calling and it’s always been good until about a week ago. I put in a call for service and air conditioner and they couldn’t find anybody in this area to do it which is kind of interesting because I’ve used them before up here and they had somebody that came out and did it. So, I had to call my own person who does my work for me. He did it and I had to pay out of pocket. But I've never had a problem before. They usually send somebody out here that’s covered and taken care of so I was surprised this time.

When we bought our condo, HMS Home Warranty came with it. The previous owners bought it for us as part of the package. We were happy with the service so we stayed with them. The claims representatives were always helpful. One time, they gave me somebody but that company couldn't send somebody for several days. I called and HMS gave me somebody else.The contractors they have sent were fine except for one. We had a problem with the air conditioning. The tech came and checked and he didn't want to go up the roof to get to the compressor. He didn't have a ladder so he said he'd come back but he didn't come. We got somebody else and was all taken care of. The work was perfect and we're satisfied with it.

HMS Home Warranty was presented to me when I first bought my home and I've had it for 15 years. I submit my claims over the phone and the service person would call even before I call. And when I wind up calling, they already have all my information. With my most recent claim for the plumbing, the technician was good and took care of our issues. HMS' customer service is excellent. I've always informed my co-workers about HMS. I believe they have another warranty company and they said it sucks. I told them that they didn't try the HMS.

Had Total Protect (Homesure) come look at electrical issues at my home. They sent out a person who replaced a panel (incorrectly according to another electrician) and said he replaced another. The work he did was not permitted or inspected by the city. I continued to have problems so Homesure sent out another electrician (a good one this time) and he said both panels need to be replaced and wired correctly and also the whole house needed to be rewired due to numerous fire hazards. Home sure won't authorize the repair of the wiring (even though its covered in policy) and the electrician won't install the panels unless the wiring is repaired first. He said no respectable electrician could install them because my wiring is so bad. Meanwhile I am living in a fire hazard.

We've had our TotalProtect home warranty for so long, about 10 plus years. When we got it initially, we just had a newer house and wanted to have some kind of warranty. Submitting a claim is very easy. I usually just call up and give them my contract number. I tell them what's wrong and they double-check to make sure that the issue is covered. By the next day, I usually have somebody out here. I've had very good interactions with the technicians that have been sent out to service. The only thing is that they're from different companies because of where I live, and it’s not the same people all the time, but I never had a problem with anybody. The overall quality of the work that's been done has been very good.

Our realtor gave us a couple of different choices for warranty and we liked the HMS option better. We had a problem with our air conditioner and we called HMS Home Warranty and told them about it. They gave us a company and we had to work everything out. They had to come out three times for the same problem and it's still not fixed. They put a Band-Aid on it basically and then it happened again. The technicians are great and the HMS representatives are friendly and very helpful but HMS doesn't want to replace the product. Nonetheless, they're still on top of the problem, and take care of the situation right away.

I was looking for a home warranty because of the high-dollar items in my house, like my air conditioner. TotalProtect seemed to have good service after I used them for a while, so I kept them. When submitting a claim, I usually called the claim in over the phone. The representatives were very professional, courteous, and helpful. Then somebody came by my house and looked at the problem that I had. They either repaired the appliance or if it can't be repaired or costs too much to repair, they replaced it.

The realtor who sold the house to us chose HMS Home Warranty for us and it came with the closing. When I submitted a claim, I went to the website, filed the claim, and they gave me a call to confirm. It was a pretty easy process and whenever I talked to their reps, they were friendly and helpful. They also sent me an email with the phone number for the people who’d be doing the repairs. Their service techs came out when I had a clog in the drain and they tried for a couple of hours but said they’d have to come back the next day with a bigger tool. They did and they took care of that and the work was very good. HMS is worth the money and I’ll renew it again when the year is up.

I have had HMS for one year and my coverage is expiring in 2 weeks. I received a notice in the mail that because I am an existing customer, I am able to receive "special pricing" for my renewal. They gave me 3 different coverage options for renewing and 3 different ways I could renew my coverage... online, over the phone, or through the mail. I went online last night and renewed my coverage.

I have never had a home warranty before. When I bought this house, my realtor suggested that I get one and recommended HMS Home Warranty. This house also has a heat pump, which I've never had before, and I have heard bad things about it. I wanted to get a home warranty because I’m not confident in this piece of equipment. Everything has been incredible with HMS. When I had a claim for my compressor outside, the technician who came out said he tried all of his suppliers and he couldn’t find the part he needed. So he called back HMS and HMS, through their network, found the part down in Miami, and they FedExed it here within a day or two. We got the unit fixed. It’s incredible.

I am very dissatisfied with Total Protect Ins. I filed a claim 2.months ago for my Refrigerator not cooling . It toke them 6 weeks to fix it .I pd over 100 in ref. Rentals. And last week. I filed Claim for my central.air cond. They went by to ck it but never opened evaporator, but on report it states it was dirty. So ins will.not cover it because it was dirty, which it wasnt..My elderly mother lives with me and it's been.real.difficult for Her..

I haven’t had any issues with submitting a claim with HMS Home Warranty. When I do, they get back to me in a timely manner. I had to call once for my water heater and once for my HVAC unit. They were really friendly and professional. The technicians were also very professional and good. I didn’t have any issues, questions, or concerns. If I did have any questions, I asked and they answered so that I can understand. Or they either gave me pointers, as with my HVAC system, like to change the vents and make sure there are no weeds around it.

The home warranty that I had before was going out of business and then I was given the opportunity to take a TotalProtect home warranty through my bank. They're fabulous at TotalProtect. I made a claim for my furnace. I called them and they found a company for me. And then TotalProtect called them, we made an appointment, and that was it. The technicians came and they did what they had to do. I've had TotalProtect for quite a while and so far, we've been able to work things out. Anything they fix and anytime they send someone to your home, you have a six-month warranty without paying another copay.

My realtor told me about HMS. Every time I called them for a claim, their reps have been very nice and they’ve always got the situation handled. However, there was one time I asked why something wasn’t covered and their rep couldn’t answer it. But other than that, it’s been good. The same can be said about their technicians too. However, that is with the exemption of my washer. This would be their fourth time to my house for the same problem which is frustrating. Otherwise, HMS has been fast and prompt and so far, issues have been taken care of.

TotalProtect Home Warranty was offered through GMAC Mortgage. It was pretty easy when I filed a claim, which I liked. I contacted the 1-800 number and when the technicians came, interactions with them were good too. The quality of their job is good as the thing is still working.

Things happen so we looked into home warranty and my husband thought HMS was the best provider out there. Submitting claims is easy, I do it over the phone, and the claims representatives are knowledgeable. I filed a claim for the toilet as there was some blockage in the line, but the water was still doing the same and still draining slow when the first guy left. We paid $300 and the co-pay was $100. We paid for nothing. I also had to fund them to remove the toilet and I wasn’t expecting that. We dealt with it until we couldn’t deal with it anymore.

I had a mortgage at SunTrust Bank and TotalProtect came through there to start with. During my last claim, I had a commode problem. I've got four high commode seats and I got recall cards on three of them. They were leaking, and the plumber that was sent twice never fixed my leak completely and it was ruining my floors. This last time though, TotalProtect got somebody that acted like he knew what he was doing, and he fixed my leak. The tech called me when he got through. He guaranteed his work and told me to call him if they started leaking again and he'd come back. The work done was excellent and I was very pleased with them.

Submitting a claim with HMS Home Warranty was easy, but getting everything covered wasn't always easy. When our dishwasher didn't work, the guy spent two hours trying to diagnose it and ended up being something with the door. And they said it wasn't covered which is kinda strange because the door is what keeps everything in there. So, we saved a $100 for nothing.

TotalProtect was recommended to me, and it was the first time I'd ever heard about it. It seemed like a very reasonable offer. At that time, my husband was still alive but he was very ill, and I knew I would be living in a house by myself pretty quickly. He was always the handyman around, so it behooved me to have some kind of protection plan in place for when I was going to be a single homeowner.

I have made a claim for my washing machine in January. Now it is heading into the month of May. I call several times a week but get nothing but they are waiting on a part. HMS has sent me several low-grade vendors that collect your deductible and do little to no work. One vendor canceled on me twice and was two hours late on the last visit. I have been waiting for 4 without a working washer machine and I still don't have a definitive answer for when it will be fixed. The customer service just tells me they are tracking down the part but cannot give me a tracking number. I will not be renewing my warranty with this company and be putting in a BBB complaint in.

My realtor already had HMS Home Warranty and it was just carried over when I bought the house. Everything has been fine. If I have an issue, I call. I set up an appointment and they have somebody call me. The technicians have been phenomenal. They go above and beyond. The quality of their work has been good. The only issue that I did ever have is that someone was recommended and they ended up having a lower deductible than I did and had the exact same warranty that I did. Theirs was like $45 and mine was $100. I asked about it and they said at the time that I came in, that's what the deductible was. Maybe somehow theirs is different and that it's changed since I got into this.

Terrible experience. Do your homework & find a different home warranty company. These people are not honest brokers. They sell you a bill of goods but when you need them most they make you wait and double talk you out of a thousand dollars. When my air conditioning failed they sent a contractor. Then they refused to pay almost half the cost. They demanded $900 from me out of pocket. Their warranty is a sham. When you sign up they are NOT honest about the fine print that they will throw in your face when you need them. Also they hold up your repair for four full days before screwing you. Not good when it's your air conditioning not working.

Filed a complain in Feb2017, but still not able to fix my refrigerator. They are sending the cheap companies who are not able to fix my VIKING refrigerator. Called them at least 30 times so far but they are not taking any interest to fix my refrigerator. The repair person came with no knowledge. So far they have come three times and i have to take off from work to be present when they come. They can not come as per the convenience of the client. The company signature appliance came three time and just wasted time. On their third visit, they asked me to sign the paper without fixing anything or any part. Even after refusal they sent report that work is completed. Total protect didn't even bother to called me and check if the work done satisfactorily. When i called them about my complain, they told me that your claim is already over. Now i am calling and asking them to get this rectified and send someone who is approved from the company but they are not sending anyone and insisting that same person will come. To my surprise, even after bringing to their notice, they still do not bother that this has been more than two months that we have not completed the job. For no reason, they are taking my money regularly without attending any of my complains. Don't know what i should do. This is surprising how they manage their approval rating to attract the customers.

I've been with HMS Home Warranty for six months. When I submitted a claim, I called customer service. The representative was very friendly. It took within a week for a technician to come from the time I submitted a claim. The technicians seem fine and knowledgeable. So far, so good.

As a realtor, I've been happy with American Home Shield but much less as a consumer so I stopped using them. But I knew I had to get another company. And when I got TotalProtect in the mail, I looked it up and saw the ratings and we gave it a try. I’ve been very happy and satisfied when submitting a claim. They’ve changed their systems since I first started with them and it's very easy to submit a claim now. They have great and professional people. The technicians are knowledgeable. They called ahead and came on time. They were wonderful and I recommend it to other customers.

When I bought my house, I chose to get a home warranty because all the systems in it were original so they're older. My realtor suggested that HMS Home Warranty might be the better of the two options that she presented. With the first claim that I submitted, everything went great and it was very easy and not complicated. The second claim which I submitted last week was because I’m having an AC issue. I had a company come out the first time but it seemed like the guy didn’t wanna deal with it. He said I should call the warranty company and get it transferred to another company.

Submitting a claim with HMS was very easy. I called and told them what was going on and I had the plumber to get in contact with me. They came out one day and I ran home and led them into the garage. They measured to make sure they bought the right size, said that they'll be back in touch, and they did right away. They fixed the problem in no time. The work performed was good.

Submitting a claim with TotalProtect has been easy and straightforward. For the most parts, their reps have been good but there were a couple of missteps. A couple of times, they told me that I'd get a call from one company but I didn't. There's no follow up too, so I was left high and dry. When I had a problem with my furnace, they said that a company will come but that company didn't service my area and they never updated their documentation on their record. I called back and told them which company they had sent the last time and I'd like the same company to come back because they're familiar with what's going on. So TotalProtect called the company and said, "Yes, we understand that you've been working with Alan. We'd like you to go back there and manage the claim." And they were happy to do that. The contractors that TotalProtect sent are great, efficient and they cleaned up after themselves.

I have TotalProtect's premium service, where they also come out and do maintenance. That was the determinant factor for us. Initially, it was just a home warranty, but they had told me if I paid so much more a month, I would get the maintenance part and that favored me because I had some maintenance separate for things. I call TotalProtect for claims and it's all went very well. The reps, as well as the techs, have all been good. The contractors fix the problems right away.

I have made a claim for my dishwasher eight months ago. I spoke to them 20-30 times. They sent over a dishwasher that did not fit. After endless promises to fix it they finally granted my request to speak to a supervisor who simply said, "We are not going to do anything about it," and it's too late to return to the vendor after so many months, even though they were involved in the case the entire time, making Endless promises.

My daughter had a home warranty and then six months after she moved in, her whole entire furnace went out and they tried to fix it. So, I thought its well worth the money to have a home warranty. I had asked my realtor which one he thought was the best. He sent me the link and then I went online and signed up there. The experience with HMS Home Warranty was very good and the interaction with the representative was perfect. They made an appointment and they came out and then they had to order a part and then it took like a week. That was a little long, but I guess sometimes you can't avoid that since it was a refrigerator. The guy that they sent is super efficient and really very knowledgeable. The quality of work that he performed would be a 10 plus. He was excellent and did a great job.

Our home is getting older and it would be a good idea to get a home warranty. We figured after 10 years, things might start to go. Submitting a claim to TotalProtect is very easy and they usually call us and ask. We only had one problem in the very beginning with one of the technicians. He didn't understand what he was supposed to be doing as far as our air conditioning was concerned. The customer service people resolved it right away. One of the things that they've got for us was a plumber, Crawford Plumbing. We love them. We have them all the time now for anything we need through TotalProtect. We always ask and they always let us have them and we're really happy about that. I'd recommend TotalProtect.

TotalProtect came with my house when I bought it 15 years ago. Submitting a claim with them was easy and I usually do it on the phone. They'd get back with me, tell me who to contact and I contact them. Then, they'd come out and would either repair or replace the appliance. Their reps have been real nice and friendly. But with the service techs, that's a different story.

HMS Home Warranty was the warranty that came with my house when I bought it. I have an old house and has a lot of issues which they resolved in my first year so I opted to continue to give them my business. Submitting a claim is straightforward and seems to work just fine. It used to be done over the phone with a real live person. Now it’s automated and can be done online as well. I like talking to people so I miss the real person but it's okay. The claims process is fairly easy. I’ve been with them now for five years and the claims reps have always been very polite, knowledgeable, and helpful. Their service techs have always done good and quality work. I’ve never felt like they’ve tried to get one over on me. They always come in, do the work, and honor the contract. When things go wrong in my house, I’m really glad to have HMS Home Warranty in my corner.

We got TotalProtect when our mortgage company years ago changed. It's been fine in submitting the claim but they don't pay for anything very big. We have had to pay quite a bit of expense on the air conditioner and some stuff like that. What they'll do is they'll send you a check for half of it or less. My husband keeps telling me to cancel it but I've kept it. Their reps are nice and we’ve had a good experience as far as the speed and generally, the experience has been fine. Overall, it's worth it.

It's the smart thing to do to look into getting home warranty. HMS Home Warranty is a good company. Our realtor purchased the warranty for us. Submitting a claim with them was done over the phone. Their reps and technicians have been great. All in all, our experience has been good and we're very satisfied with HMS Home Warranty.

I have been with HMS Home Warranty for a year and renewed for another year with them. The communication was very good and very fast. It was always within the day that we hear back from them. We've had a couple of issues with the recommendation on who to call and it's been fine. The furnace people were really good. We did have a plumbing problem that was not handled well. The people they recommended were specialists in heating and cooling. They do plumbing on the side. They didn't fix the problem with our toilet upstairs right so it leaked again. We appealed that and glad they gave us somebody who knows what they were doing. We called them and said, "We know that a plumber that we know is on your list. He may be more expensive but we like him to come back." That's what they did. We're happy with what HMS did.

I had a home warranty with a different company, but they were too expensive, so I looked for something that was more price-range. TotalProtect's customer service and the companies they have that come out and service your home is much better. When I spoke to them, I was satisfied with their professionalism, the accredited companies, and how their rating goes. Since I've been with them, I found out that their service people are awesome. They're also very helpful and professional when I submit a claim. They jump right on it and I never had an issue with them. It's an easy process.

HMS Home Warranty was provided for us when we bought the condo. We had one disappointment that something wasn't covered by the policy, but it was a logical non-coverage. When we had a problem with an appliance, the first people they referred to us were 90 miles away. We're down in Cincinnati and they referred us to somebody North of Dayton. Because of that, they couldn't get down for two and a half days. But the second time, they did much better. My experience with HMS has been pretty good in general.

HMS is a good company. Submitting claims with them is effortless. I would just call them and they would give me somebody to call. The technician that they sent were respectful, and they took care of anything I ask for them. The quality of their work is very good and so far, I’m happy with HMS. They should keep up the excellent work.

We've been with TotalProtect for a number of years now and I'm satisfied. They already know who I am from my previous calls when I call the number they provided when filing for a claim. Someone answers and I explain to them the problem. The techs were professionals.

TotalProtect's claims process is automated and sometimes I can’t tell somebody what the problem is. And the people you talk to has no idea what you’re talking about. If you’re dealing about a water heater or a dryer and you told them the brakes on that dishwasher don’t work, they’d write it down because they don’t know. Also, they used to make an appointment or would give you the person and this person will call you when they’re coming. Now, they just give you a phone number and the name of the company and it’s up to you to call them. And sometimes they’ve sent people from 75 miles away here to fix something because I think a lot of businesses don’t want any part of this warranty thing.

The people who had our house before had HMS Home Warranty and recommended it. HMS Home Warranty was fantastic and their representatives are terrific. They were just right up. Whenever we needed them they were there and took care of the problem. Filing a claim with them couldn’t be any easier. I just call them and they’ll recommend a local plumber or heating or whatever it might have been. They come out and either fix it or get a new one.

I submitted a claim for a Samsung refrigerator last Thursday because the refrigerator panel wasn’t working. I know it takes time for something that wasn’t an emergency but I was following up on my claim all the way. I called HMS at 11:30. The guy was supposed to come at 12. They called him and he said he would show up at 12:30. He didn’t show up at 12:30 and then I called them at 1:30. They called Sears, got Sears on the line, and Sears said they were having a problem. They could not come. And so they rescheduled. It’s supposed to be this week, Thursday, but they didn't come. Not only did they not tell me they were not gonna come, I had to make all the calls to find out they weren’t coming. That’s what I was upset about. I don’t work, but I do take care of my mom and I would have been at her house earlier.

Our toilet overflowed as some guests I had put baby wipes down the toilet. So I filed a claim to HMS and they suggested a plumber for me. I love the plumber. It was a very long day for him and he was going to come the next day, but I begged him to come that day because I really needed it to be unstuck, and he did. He came late in the day when it was raining and it was almost dark, but the man worked really hard and got it all fixed for me, so I was very happy with him and the HMS people. I had to pay my $100 deductible, but that was okay as they got the work done. It was a pleasant and efficient experience and I would recommend them.

I’ve had TotalProtect for 11 years now and I’ve been satisfied with the service. When we have an issue I’ll call them and I’ll tell them what my problem was. Then they’ll turn around and give me a confirmation number with the name of the customer that will provide the service. Their technicians have been pretty friendly and sincere. If I run into another problem they’re right there to take care of it for me. There’s been only one experience that I had with one particular company that I was very upset with and they even double billed me. But TotalProtect was able to resolve that and settle it promptly. The only concern that I have is the cost of the deductible. It seems that the deductible keeps going up. If it continues, I might have to shop around. Other than that, their overall service is reliable and punctual. And the subcontractors that I dealt with are very presentable and efficient.

HMS Home Warranty was provided by the seller when we purchased a new home. We’ve had it since July. The most recent claim was for an air conditioner issue, and so far, the service has been fine. My son-in-law was here when the technician came and they looked at everything that needed to be done and that was corrected. So, he was satisfied with it. Eventually, the air conditioner worked. Every time I've called HMS Home Warranty and this was the third time I had to call, they got back to us right away. They provided the person that was doing the work. And they seemed to be on the ball. On the whole, my experience was very satisfactory. I would recommend them.

TotalProtect Home Warranty did an excellent job on us. I recently called for my sink and didn't have a problem with the claim. Their customer service team was excellent in doing their job. They took care of the problem right away. However, TotalProtect had to select a good company they were going to send. When I called one time for a problem with the faucet that was leaking upstairs by the bedroom, there was a problem with the company that they sent in here. They said it was already fixed but it was still leaking. That's why I had to call them back. Then the commode downstairs wouldn't flush. Three days after the repair, there was a problem. It was stuck up again. Then they sent the same company but a different person.

Submitting a claim with TotalProtect Home Warranty was smooth and easy. I'd explain to them in the best way I could what the problem was and they'd listen. TotalProtect was the one that our mortgage company recommended when the letter came out years ago and after looking at it, I took it. I also figured out that a lot of things started to go wrong and having our home warranty over the years has saved us a lot of money in the long-run.

We were buying a new home, and we didn't know what we were getting into with our new house. My sister told me about home warranty in general and then my realtor told me about HMS in particular. My sister had had good luck with her warranty company, and it was a good decision for her. But we went with HMS and submitting a claim was great. It went very quickly, easily, and efficiently. The claims rep was fast, efficient, and professional. And the technician who came out was also very fast, efficient, courteous, professional, polite, friendly, fantastic, and he cleaned up after himself. The quality of the work performed was great. It's been an easy and great experience. I am very, very happy that we had HMS and pleasantly surprised at how easily it works the way it was supposed to.

The first claim that I did with HMS Home Warranty was a bad claim. It was the toilet and the technician did not fix it. He came here on a Saturday to fix the toilet, but left after five minutes and said it was fine. Then I paid $100 for those few minutes. I called HMS about a month later for a second thing that needed fixing. It was the garage door and that claim was good. They replaced the motor and the button, and I was very happy. When I asked about the toilet, they thought the first guy had already fixed it and put in new parts. He reported that he finished fixing two toilets but he did not. He lied. I told HMS that he didn't fix it and that he just came here for three or four minutes then left. HMS will report that but I hadn't heard any about it and my water is a high bill from that. Nevertheless, HMS has been good in serving me. When I call them, they give service immediately. I have a third claim which is getting dealt with tomorrow. It's about a bad pipe that's leaking underneath the bath.

The house was five years old and it seemed like a good idea to acquire a home warranty. So, I thought it would be a good investment. I haven't had any problems submitting a claim with TotalProtect. It was easy. I would just call and then they have someone to call you or they give you the number to call whomever. When I called for the oven in my stove, they gave me a number for the service person. I then called and they scheduled an appointment for me. The service technicians that came out were respectful, explained everything and cleaned up after themselves. Overall, I haven't had any problems. So, I'm glad of that. As long as I get good service, then I'll stick with it.

Our house is getting older. My mother uses TotalProtect so we got their services as well. Submitting a claim with them was easy. I went online and I found a provider that was near our home, filled out what our issue was and then I got the claim number and then waited for 30 minutes to call them. But they ended up calling me before I called them. The technician that came out was very friendly and was only there for 20mins. The only thing I didn’t like was that they only took checks. So, it took a week to go through. Other than that, the service was great.

I came across HMS Home Warranty when I purchased my house. They're familiar to me so I went with them. Even my realtor has started HMS. I have been with them since 2008. Submitting a claim with them is good, that's why I'm still with HMS. I call or submit claims online and both works the same way but sometimes if I really want to talk to someone, I call on weekdays during working hours. When something happens the night of a holiday, I usually go with the online or the phone automated system. It would be nice if we can always talk to someone but it doesn't work that way. Then after I filed the claim, they assign me a contractor and the contractor calls me. The claims process is not difficult but sometimes it's hard to get someone immediately especially during winter time.

We've lived in our house for several years and we thought things might start to go. TotalProtect was the first home warranty offered to me and we've had them for several years now. The claims process overall was easy. We submitted a claim recently and it was real simple. I reported it online then I received a phone call from the service provider within a few hours and we set up an appointment. They came out, evaluated the situation, and decided they didn't have what they needed right that day. So, we made an appointment for them to come back and they came back and took care of it. The plumber who came out called the service rep to get approval and then handed the phone to me. The service rep I talked to was very friendly, knowledgeable and helpful.

My overall experience with HMS Home Warranty has been fast and simple. I’ve used them before and everything was good. On my first day at home, I filed claims for my plumbing and the furnace. My drain downstairs was stopped up and when I woke up the next morning, the furnace was blowing out cold air instead of hot air so, it's pretty cold here. I tried to file a claim online at first. But I wasn't really sure so I ended up calling. The reps that I spoke to have been nice. They got a plumber and a furnace guy out here in that same day and both were really cool. They explained what was going on, showed me what it was, they got it fixed and then I paid my little deductible. These happened about a month ago and everything still works fine. So far, so good.

HMS was originally the home warranty provider when my daughter bought the house in November '15, then we renewed the warranty in '16. It's been real good submitting a claim. However, the only thing that was questionable was, we did some upgrade but we got conflicting statements from the HMS reps on whether or not we had an upgrade. We had a garbage disposal that went out, and it was the only one. Apparently it was hardwired so we had to have somebody come out and put a new electrical plug in for it, so we did that. At the same time, we put in a whole new electrical box. But then later that year, HMS called us and the rep said that we didn't have any upgrade option on the report. But then, when I talked to some other lady rep on another claim, she said that yes, we did. But we didn't ever submit anything for the upgrade.

The last time I filed a claim to TotalProtect was on the water leak in my garage. A little valve that needed to be replaced so a plumber came out and fixed it right away. TotalProtect was able to send someone out in a timely fashion and so far it’s all been good. However, they sent me a letter saying the deductible will be going up to $100 instead of $75 even when there’s a lot of things they don’t cover which I didn’t understand when I signed up with them. I called them one time about a water leak in my kitchen but it was something that they did not cover because it was around the faucet, so I just changed it myself.

I am going to try and not be emotional with this review. I like to pride myself in my understanding of processes and procedures, however, dealing with this company is painful. I will say that the customer service representatives are very cordial and at least pretend to be understanding and sympathetic. I have had this company as a home warranty since March 2011. I was always afraid to file a claim because the cost of the deductible would typically be more than the cost for me to repair the issue myself. When it came to my pool pump, that was a different story. Toward the end of last year, I had issues with my pool motor going out. It took almost 3 months to resolve this issue. I was finally provided with a new pool motor, but not after having to go through three separate contracted companies, one of which removed a part and denied it, took my deductible and never followed up with the warranty company. On to my current issue. My filtration system on my pool. It has been several weeks since I contacted Total Home Protect to file a claim on this issue. At first I was told I did not have pool coverage (this sounded funny), so I hired another company to come diagnose my issues. I phoned Total Home Protect again and tried to verify my coverage. The informed me that at my annual renewal (less than a month prior), my coverage changed because they no longer offered the plan I was on. So they renewed my coverage (excluding pool coverage), and increased my deductible from 65.00 to 125.00 a month. In previous years, at my renewal period, I was provided with information indicating that unless I wanted to make changes, I didn't need to do anything. This year was the same, only they failed to inform me of the changes THEY made without my consent. Through several calls to customer services, I was able to add pool coverage (with an additional $240.00 paid immediately) and file my current claim (125.00 deductible). Before I added the coverage, I verified with membership services that all of the parts that I was needing would be covered. I listed each one individually and I was told "yes, it is covered". Flash forward to claim denial of those parts I previously was told were covered (mind you, I have not received any coverage information for the pool since it had to be added back on). I have spent almost every day for the past 4 weeks trying to get this resolved. Phone calls were pulled...they verified that I was told the parts were covered but they say "we're sorry the customer service representative misinformed you". Where is the accountability? Why should I have to pay for their mistake? Additionally, I live in Arizona and just 2 weeks without a filtration system...the pool looks as though aliens landed and had babies in my pool. In the 6 years I have had this pool, it has NEVER looked like this. The costs I am going to have to FIX this issue because it wasn't and still hasn't been handled in a timely manner. I now have to drain my pool, and do a chlorine bath to remove the staining caused by the algae - I don't even know the cost involved with that one yet. I have had to purchase parts on my own that they are now telling me aren't covered (though they initially told me they were = $350.00). The company they had come out didn't even address all of the issues I filed on the claim. An attempt was made to stop a leak at the canister by replacing the bolts when the company I hired indicated it needed to be replaced completely. The new bolts after 2 days are spraying water onto my electrical components. The initial issue was debris going back into the pool from the filter. Small particles of DE. The issue now (after they came to look at it) is torn grids (the part they are refusing to replace though I was told they were covered), cracked manifold, cracked backwash valve, leaking at the clamp for the canister lid, etc. I am beyond frustrated with this process. I Highly recommend you re-consider this company when shopping for home warranty needs. This isn't the only negative interaction I have had with them. The pool pump last year took several months to resolve. NOT ACCEPTABLE.

I've heard about HMS through my realtor and have filed a claim before with them. It was the next day that the service technician came out and it took him about 30 minutes in the house to fix the problem. I paid the deductible and he left. It went very well and was a great experience. I definitely plan on renewing my service plan with them.

I can get a hold of TotalProtect day or night, 24 hours a day. Our mortgage company recommended them to us. They’ve done a lot of requests and they can do anything practically. They replaced the icemaker in our refrigerator. Last time, the water heater kept going out because of the bad water that we have. The contractors came on time and they knew exactly what was wrong and what they were doing unlike the people who came before them. The guy who put in the water heater did it wrong but it lasted for a year before it started leaking and it was all because of the way they put in the overflow tank. But the new guys TotalProtect sent out were great and they fixed the problem right away. I also noticed that other people in my community have used them ‘cause I see their truck around. They're not some offhand cheap guy that nobody else uses. All in all, we have a very positive experience with TotalProtect.

We called HMS because our microwave wasn't working. They sent out a technician who got the power working. But the microwave still wouldn't heat up food. I figured out it was because the door wasn't closing, so we called again. They came out again and tried to charge us the deductible again. I disputed this but they said it's a separate issue. When I asked if the microwave doesn't work AFTER the door is changed, would they charge me a third time, they said yes - each issue is separate. Does this make sense? Isn't it the repair company's responsibility to diagnose and fix an appliance issue? We could have bought a new microwave with the money spent on these deductibles plus time off for the multiple visits by a company I would never recommend to anyone in our area. They were consistently 1-2 hours late for every appointment! The warranty is no good.

HMS was included in a home purchase. I have three properties. I just renewed one of them and the other one is still under a year timeframe. One time, I called HMS when the icemaker went out, and they set me up with a local person who called me the next day. Then the guys came out and fixed it. I like the claim representatives that I dealt with. I've been satisfied with HMS and I renewed with them. It's a pretty good deal and I'll keep renewing.

I had TotalProtect before and then I cancelled because I thought it wasn’t really worth it. My mortgage company suggested them and I kept getting flyers inserted in my bill when I was still paying hard copy statements. I’ve been with TotalProtect ever since and I find it very helpful except that the deductible went up from $75 to $100. I recently had problems with the plumbing in my sink. When I turn on the faucet, it floods. I called TotalProtect and paid $100 deductible even when the basic charge for an hour a plumber is only $75. I could just have not called TotalProtect and went direct to the plumber.

My experience with TotalProtect has been fine. The only discouragement is that they went up on the cost when I had an issue with my oven. To come out, it's now $100. I paid the $100 and the technician replaced the igniter and then it went out again a couple of days later, and he came back out. He got it going again, but yesterday, Easter, I had a big dinner party and I had to move it to a friend of mine's house because my oven went out again. And so, my only hesitation is that having them come out again and pay another $100. After I do that a couple of times, I probably could have had a new one. I wasn’t sure if I called them out again, pay another $100, if they would find something and say that TotalProtect would replace the stove.

TotalProtect Home Warranty was tied in with my mortgage at the time when I looked at it. It looked like it was pretty reasonable. I've been with them since December and my daughter who's living in my condominium has filed one claim for the garage door opener that didn't work. She called up to get the claim number. They said that people would call her back the following day and they did. They set up an appointment and everything was taken care of. It was done in a couple of days. They were very responsive when we called and the people were out as soon as we wanted. We didn't have to wait long.

We call into TotalProtect to start a claim. Sometimes, we talk to a person, sometimes we go through the automated system. It depends on the time of the day. And then they will contact us back with who the claim has been submitted with, which company is going to fulfill the claim. Normally, that company will contact us the same day to set up an appointment. And then once the appointment is there, they'll come out and do the work. They'll contact TotalProtect to get approval to do the work once they've done their assessment. And then, TotalProtect usually follows up about a day later to find out if there was any issue with the work.

I'm not handy at all. If something breaks, I would not be able to fix it. And so, I looked into acquiring a home warranty and my realtor set me up with HMS. I submitted a claim for a light fixture in my closet which completely broke. I called up HMS Home Warranty and said I had the issue. They sent a claim over to the actual electrician whom I called and we set up an appointment. He came over and fixed it in ten minutes. My problem was solved quickly and I was satisfied with the work that was done.

An HMS warranty came with my house when I bought it seven years ago. I kept it for those years, and I'm pretty happy with them. I usually call and tell them what my problem is, then they give me the name and contact information over the phone and email it to me. They're very friendly, helpful, and easy to get a hold of. I reach out to the vendor and in every case but one, over seven years, the vendor has been exceptionally responsive. Also, in 95% of those cases, they've solved the problem on the first try without any issues whatsoever. There's a reason I've kept HMS Home Warranty for seven years and haven't looked around at all. They've been exceptionally reliable and the value they bring at the price they are is enormous.

At the time, TotalProtect had the most coverage for the value. They covered everything from the little bit of things to big things, their deductibles were low and they always have the best references for people so I chose them. I called one time and they referred this man to me to fix something. After I talked to him, I thought he was quite rude. So I called TotalProtect, explained the situation, and told them that I don't want to deal with the guy. They set me up with somebody else and they made note of that. I thought that was really neat.

I first purchased this warranty in 2007, for the first several years they were great. However, for the past two years every claim has been a battle. The customer service reps are always polite, but they are helpless to keep the customer happy. I will be cancelling my policy after this latest experience with them. They try not to cover anything now, when previously they really tried to help.

When I bought this place my real estate lady told me about HMS Home Warranty. She said that a lot of banks reference them. Everything was good with them other than my very first experience. My washing machine walked halfway across the floor and it bounced. The first technician came out and they replaced a part. The second one came out and I don't know if he replaced a part or he thought he fixed it, but the washing machine still did what it did. The third one came out and he finally told me that it was always going to do this because I'm on the second floor and it's a wooden floor, but it's a level floor and I had my washing machine in my house, for 18 years, upstairs on a wooden floor and there was no problem. They also didn't tear it all the way down.

We had a stove gone bad last year and what it was, was a memory. The repairman came out and he was from Sears Repair company that TotalProtect contract with. He took the part, went through it and saw what it was. Then he went through everything he could to get the part and he wasn't able to, so they replaced the stove. Also, we had a blower motor gone out on the furnace a couple of years ago and they replaced that. Then we've had problems with the air conditioning and the last guy who came out said that it's a brand new one so they used top of the line parts. I've been very satisfied with TotalProtect that's why I stuck with them and I'm not gonna get rid of them. I've already recommended TotalProtect to a couple people.

I decided to look into acquiring a home warranty in order to avoid excessive expenses with repairs. Total Protect was recommended by my mortgage company. Submitting a claim is easy with them. You can do it online or you can call. You then get a call from the service provider to set a time for them to come out. Total Protect is efficient and it works well. The last service provider who came did a garage door opener. He was knowledgeable and on time. Moreover, the quality of his work was very good.

HMS Home Warranty came when I bought my house. Submitting a claim was always easy. The claims representative was very courteous, very knowledgeable and quick with getting something scheduled. I've never had to wait more than a week for anything. Also, the quality of the work that was performed was always good. I never had an issue, that's the only reason why, besides convenience, I've stayed with them for so long.

Whenever I file a claim I would call TotalProtect to let them know what I need work done. They would give me a claim number and a company that I can contact to have the work done at my house. Once they come out I pay a one-time $75 fee or if it's something that they do not cover then I would have to pay that out of pocket. And once they're done they contact me back and sometimes I get a call from them to find out how things are. All of the technicians were friendly. If I had a question, they answered it and sometimes they would explain things to me even if I didn't ask a question. That way I would know what they are doing. I haven't had any problems with them and I have recommended them to several people.

When it comes to actually getting your claim processed, you will realize that most of your claim is not covered. Even though they do not specify what's covered and not covered. Their terms and conditions of the agreement are vague. DO NOT PURCHASE THIS HOME WARRANTY! UNRELIABLE!! Basically a RIP-OFF! You end up paying the deductible all year without actually getting service.

Submitting a claim with HMS Home Warranty was easy. The technician came out and fixed my appliance. All in all, it's been a very good experience.

Several years ago when we refinanced our home, the mortgage company that we went with gave us some information on TotalProtect. We've renewed several times with them. I usually call in my claim and the reps make a note of the claim. Then they will get in touch with some local contractor, whether it's electrical or plumbing, to come out and take a look and see what the problem is. There's a deductible of $100, but it used to be a $75. And if they can repair it, they will let TotalProtect know.

I got TotalProtect for the convenience that I pay it together with my home mortgage. It is easy to submit a claim and I'm familiar with the people. I had to do another electrical claim several months ago because the people who came out did something to one plug and then another one went out on the same line. They had somebody come out from Fort Worth, Texas because there's nobody close in my area who works for TotalProtect. They found the problem and everything worked. The experience has been good and until I have another problem, I'm satisfied. I can't really complain except last summer, when my air conditioning went out, it took at least 30 days before the part came in because the contractors had to wait for TotalProtect to send it.

I have a geothermal heating system which is a type of electric, however it's a whole lot of mess. At the time I came with TotalProtect, they were offering a very good coverage. It has subsided since then because they've realized that that's a complicated system. But I still have coverage with them. They come and check every season, and I'm happy with it. I've used the same electrical people and their quality of work was good. I like it and I would recommend it to all the people.

HMS Home Warranty was included in our purchase and I have submitted a claim a few times so far. The second one that we had was the garage door where the technician didn't really clean up very well. He left greasy fingerprints everywhere. But that aside, I like my experience with HMS.

I had my house built back in 2005 and we found out about TotalProtect online. We have a lot of appliances and rather than having to replace them any time they break down, its better to just be able to call somebody and have them come out and fix it for a small deductible. I give TotalProtect a call, tell them what's wrong, what the product is. Then they give me a claim number. They either call the contractor to come do the work or they set it up automatically for the contractor to call me, or they'll give me their number and tell me to call the contractor myself. So it really depends on who it is. And usually, the techs get to your home within 48 hours from whenever you call.

My friend had a good experience with TotalProtect, so I decided to get a home warranty with them, too. What I like about it is that I spread my costs over monthly and over time, so if anything goes wrong and I have a big problem with any of my appliances, such as the dishwasher, the clothes washer and dryer, and the stove, and they'll send somebody down to fix it. There's a deductible of $125, aside from the $58 a month that I pay, but I'm not going to be out of pocket for the whole repair cost. I have expensive things in my home and everything is electronic now, and that's what I was concerned about. In fact, I just replaced my water heater. But I have that covered now, and that cost $1,800 to repair. So, it's like an insurance policy. To submit a claim, I just call up TotalProtect. So far, the technicians they have sent out have been good and everything seems to be working properly with them right now. So I'm satisfied and I would recommend them.

I am so displeased with the service provided by HMS. This company is shamefully the worst customer service I have ever experienced! I would rate lower if I could. I have lost all faith in their level to provide a timely solution and standard quality service. In my experience I would deeply urge others to please avoid wasting your money and time here. HMS provides low grade vendors that collect your deductible and do little to no work. HMS should guarantee money back within the first 30 days if displeased with services. I have been waiting for 3 - 4 weeks without a working washer machine and I still don't have a definitive answer for when it will be fixed. By now the damage has already been done, and HMS has failed to provide any resolution except to keep waiting. I can assure HMS I will not be returning as a customer.

I had two issues with my dryer. First the dryer had no heat and second every so often it would not turn on. They fix the first but the other issue they could not replicate. Additionally the repairman that they send was horrible. He showed up hours late both times. This left my wife stuck at home all day when she had things to do. The second time he brought the wrong replacement part. He said he would be back on the same day but he never did. He had to come back a third time.

Submitting a claim to TotalProtect was simple and their reps were fine although I have an issue with their reliability. One time, I needed my refrigerator replaced and it's an emergency because I have medication. In the first process that I went through, they ordered me one and they said the process would take four days. I called them after 1 week went by but the shipper told me that they know nothing about it being ASAP and if they delivered it, it would have to come on a big truck and they needed a forklift brought in to unload it which would cost more money. And they also don't install.

Submitting a claim with HMS has been very good and easy to take care of. All except for one incident that we had a couple of months ago, with a contractor that they sent out. They were three hours late when they showed up, and they took two hours to estimate the job. It was on a Saturday, so they totally blew my day up of doing any errands because they were supposed to be here right after lunch and they didn’t show up until almost 4:00 in the afternoon. Then, when they left, they said they were going to put an estimate together and submit it to the company.

I have had this company for several years and was satisfied. However, I recently had a control board on a dual fuel Jenn-Air range fail. Sears was dispatched, identified the issue and had to send the board out for repair because ON 13 mar 2017 BECAUSE "A REPLACEMENT IS NO LONGER AVAILABLE".

Our hot water heater was malfunctioning. We filed a claim with HMS Home Warranty and it went well. Their customer service representatives were friendly, knowledgeable and got us set up right away. They gave us a date when they would send someone out. That gentleman called, came on time, and fixed it, so we didn't have to buy a new one.

As a Total Protect (Mess) customer and very soon ex customer. I have to say that Total Protect is a horrible service provider. Their Service Department is incompetent. I signed up for Total Protect thinking it would be a good value. It turns out it's almost a rip off and non-sense, besides most of their providers are scary at least for me in MInnesota. I had a service call in August for my A/C. They had to bring into my home 3 different service providers (One was not enough to figure it out). The first one was incompetent and I contacted Total Protect right away because something did not add up. The guy showed up scared and he told me he was a trainee . As a result, I asked a different service provider. After so many calls and so much time wasting on the phone. They scheduled a different provider. They concluded the second provider was too expensive and the 2nd provider is out the door and they told me watch what Total protect does next... Then, I was for a new surprise and they sent another provider. Total Protect only paid a small portion of the claim which was contrary to their Service Agreement. Unless you want to get a law degree and fight them in court for all their lies and legal language. Keep in mind, I interviewed 3 of the best service warranty providers. It seemed that Total Protect, had the best coverage for the money. NOT TRUE, because I found out when I needed them I was at their mercy. I can't tell you how many calls I have made, I can't tell you how many letters I wrote and NOTHING! You are better off to stay away from Total Protect. Their name should be TOTAL MESS!!!

TotalProtect called me and I decided to go along with them. It's been so good to me so far. The only problem I had was with the company they sent out when my heater went out. They had to drive about 50 miles to get here but I know a guy that was right close to me. I recommended him but they said something about a list. But I know they had sent him once some years ago. Maybe they need to update their system. On the other hand, their representatives that I've called to submit my claim are good, very helpful and they had their way to try to help me get some heat back in my house in the winter time. Also, the technician was very good and excellent when he came by and serviced. It's been great and I'd recommend them.

I file a claim with this company on January 23, 2017. Since that time, I followed up with the HMS every week (1-3 times; phone or e-mails). As of today, my water heater was not replaced, as a result, the issue was not resolved. Last week I was told that the company would pay me the money and wanted "invoice to purchase" from the contractor. I have contacted their contractor 5 times but have not received it. I finally submitted the previous estimate with added info on it. However, what was really upsetting is that it seems like the HMS employees do not care about customer service they provide and expect me, as a customer, to follow up with them. I believe it should be the other way around!

We purchased our home and we said that we wanted a home warranty with it. So, the realtor hooked the homeowner up with HMS to transfer over the house. We have them for about six months now and have submitted three claims. Their reps have been fantastic and it’s one of the best experiences I’ve ever had. They call us back in a timely manner and the companies that they've used have been awesome, with polite and clean people. Overall, we’ve been extremely pleased.

Our realtor told us about HMS Home Warranty. We filed two claims so far and we did everything online. It was excellent. My husband dealt with the technicians who came and he said everything went well.

I had three things broken at the same time that needed a repair. The septic had to be cleaned and then the water heater and the furnace was broken. I called them to submit the claim, though I've done it online before but I like to talk to a person. Dealing with their claims rep has been good. They're friendly and they tell me exactly who I'm getting and their contact number. Then they'll tell me their business hours. Also they're prompt about calling and letting me know if it's reassigned to another service provider.

HMS Home Warranty's claims process was very easy and simple. I have submitted a claim online several times and the service contractors did good work. It's just that our issue with our refrigerator took way longer than what I thought it would take. It was difficult to identify what was wrong with the appliance and it took more than six weeks to fix it. I had to call the claims rep because of that but it was good every time. Overall, it was professional and quick.

We’ve had a really horrible experience with TotalProtect for the last couple of weeks. Our hot water heater had a small leak in the bottom, so we called in a claim and they gave us a plumber to contact. That plumber came out, took a look at it and said they needed to be replaced. So he got the information and they were putting me in a replacement. He said that it's going to take about two business days before they get it and most likely he'd be able to have it again and then install it on Wednesday. Then on Tuesday, our heat went out the second time in a couple of weeks. So we called and did a claim on that one and they gave us the same guy who was going to install the hot water heater.

I renew my warranty with HMS every year and they'd sometimes send me that booklet with my numbers. I have it on a file folder if something happens. Then I would call a 1-800 number and get a customer service rep. They'd give me the claim number and look up the service entity that would be coming and contacting me. I normally would contact the service entity because I can arrange the timing with them at the same time.

We bought a house a year ago and our realtor highly recommended that we get HMS Home Warranty. When I call the 1-800 number, I don't ever recall being on hold for very long. We're given a claim number and the local repair business. The claims process was very easy and the reps were very friendly and accommodating. And the local repair business was real good about getting back immediately and setting up a schedule to come out and fix what needs fixing.

I've had TotalProtect for about five years. They've always done me right except for one time I got upset with them on my air conditioning, but they made it good. I was out of air conditioning for two weeks right after I got out of the hospital with surgery. They came across and did what they say they'd do. The air conditioning guy did a fantastic job and I really liked him. The refrigeration guy was really good, too. In addition, their representatives are great and they're always nice. On the other hand, a guy from Sears came out, fixed the stove but he did a rotten job. But other than that, getting a home warranty was the best move I've ever made and I'm not going to change. I'd definitely recommend TotalProtect.

When we had a water heater go out and a dishwasher control panel wouldn't work, they were covered. The technicians that were sent out did their job efficiently and the HMS claims reps have always been friendly and courteous. I also had a plumbing issue that when we flush the toilet, it's a big bubble. The plumber that came went out to his truck and called some guy and the guy said more often than not, it's how they plumbed the house with the vent's tack. Without fixing it, he gave us an idea what I needed if I want to do it myself because it's not something that would be covered under the warranty.

The realtor recommended getting a home warranty. He said it's been a godsend to a lot of people. The lady who owned the house before us had TotalProtect and when we bought the house, she gave me the information. We signed right up and later found out it had a good rep. I submit claims online and as far as I can tell, the process is full-proof. I go on the internet to log in, say what's wrong and then, they usually get back to me within 24 hours and within 48 hours, it's fixed. We haven't had anything like furnaces but we've had several appliances like washers, dryers, door openers and dish machine.

I had my home warranty set up with my Bank of America mortgage and they sold the company to TotalProtect. I've always had pretty good success with having a request fulfilled and repairs done. Plus, working with the claims rep was pretty good. We talk to them to try to get somebody on the phone to schedule a repair to come out. The only negative experience is when, one time, Sears was hired, but they ended up switching who they're gonna be using and there was nothing scheduled. TotalProtect had kept calling to follow up and it didn't work well. But the technician who fixed the issue has been good and the quality of work seems to be pretty good.

We were given free of cost for the first year with HMS when we bought the house. We've had good service with them so we have continued their coverage for the last 14 years now. However, there are some difficulties when submitting a claim because when you don't get a human being, you have to take down whatever number they give you and then call and tell them that this is not the person you want because your problem has been always dealt with another company. Then, get that company's number, which takes two phone calls and a lot of time. There should be something on the menu of service that when you wish to speak to a human being, you should be connected.

My husband's no longer with me. He passed and I wanted to make sure that I was covered when incidents happened at the house that I couldn't take care of. So, I looked into acquiring a home warranty and got this from HMS. I usually submit claims on the phone. The technicians have been very cordial, polite and efficient. The work that they've performed has been good. The last claim that I submitted was an emergency claim because my water heater had broken and it was flooding my house. I called HMS, but they couldn't get anybody to me for over four hours or even another day. So, I finally convinced them to let me call an emergency company. They did and I was reimbursed.

I have had good experience with Total Protect. I have been with them for 5 years. I never had a problem with my claims. Unfortunately, It is time for me to find another home warranty company who deductible is not as high as Total Protect. Also, they do not cover as much as other companies. I just bought another home and is planning to use a different home warranty company for both. I am reviewing American Home Shield as a possibility. If American Shield quotes me the same price and deductible as Total Protect, I will consider staying with Total Protect because I know them.

Neil Heating & Air Conditioning was out there last night and they haven't sent in the service report. So, TotalProtect can't call them back out again. It's 20 degrees in Minnesota so it's a little cold. I've left them a message so that they could go get ahold of Total Protect to give them the service report but they haven't called back. The claim was made on the 9th. Neil Heating & Air Conditioning called and told us to go to the house to get the pressure up for the heating. It did but it dropped right back down so I called them on Friday.

Total Protect/ Cross Country did in fact contact me and offer a more acceptable solution to my claim settlement. After further review of my claim, they acknowledged that what was originally offered was not comparable and agreed to reimburse the difference between the first offer and more comparable unit.

My experience with TotalProtect has been fantastic. I've been with them for two years. So far, I've gotten what I have asked for so I stayed with them. Submitting a claim has been good and I have no complaints. The technicians who have come out has been good except for one, and I told TotalProtect not to include him on anything else I had before. He never came to my house again. They sent somebody else, and he did a perfect job. Overall, TotalProtect has been exceptionally good for me.

We've had good experience when submitting a claim to HMS Home Warranty. So far, we've used it twice. Their claims rep has been fine and their technicians were really good. We've used the same company both times with Sears contracting to them and their work was fine. The first time was when the refrigerator messed up and they replaced it. The next time was the dishwasher that had not been used for several weeks and it needed degunking. It overflowed probably from gunk and dried something but it's fine now. They were fabulous and very communicative. One day, they were running behind so they called and we rescheduled, but it's fine. It makes sense because they never know what they were going to run into. So, no complaints at all.

I thought I'd give TotalProtect a shot after hearing about them. So far, my experience in submitting a claim with them has been good. Their reps were nice and able to answer all my questions and the technician’s work was excellent. I’d recommend them to a friend.

I've had a claim with HMS and their process is you have to get a claim number from them before you call someone. After that, they'll give you the name of the provider, then you call to schedule an appointment. Finally, they'll come out to fix the problem and there's a $75 deductible. Their reps are really nice, very helpful and the technicians, as well as the quality of their work, have been excellent.

HMS Home Warranty came with my house and we have them for six years now. Their service was fine so I didn’t feel a need to change. Submitting a claim to them is super easy and I like how they respond in email with the person’s phone number. I don’t have to wait for them to contact the person for the person to call me. However, the worst element that ever has to be repaired is air-conditioning because it’s the most complex thing in the house. I had an install done last year and 375 days later, it needed to be repaired again.

HMS Home Warranty was incorporated into our real estate purchase. Since then, I've used them on two occasions and they were very responsive. It was very easy to submit claims. Moreover, customer service has been good and my interactions with the technicians who came out to my home to do the repair work were excellent.

TotalProtect Home Warranty's pricing is okay and submitting a claim is easy. If there's a problem, I just call and set up. The claims reps were friendly, the technicians were excellent and the quality of their work was great.

We call up HMS when submitting a claim and explain the situation, and they get it all done for us. All the service technicians were professional. They looked at all the stuff and everything was fixed. Their work quality is good and I'm satisfied with it. Our experience is pretty easy and straightforward.

We've got appliances and I don't want to have a big amount of payout in my pocket. Getting a home warranty is convenient and Bank of America offered TotalProtect. It looked good to me so I enrolled with them. Submitting a claim is easy and convenient. It's also easy to set up an appointment. I call them and tell them what's wrong. The reps I've spoken to are very accommodating and they're well-versed on the type of claim I tell them. They're very courteous and they always answer my questions. They already have a company to call and come out to my house and they always follow up after that. The technicians they've sent out are courteous and polite and the quality of their work is good.

We’ve had TotalProtect for a long time. I figured that getting a home warranty will pay for itself in the long run and it did when my washer broke down. However, the technicians ordered the part that was needed, put it in and the washer still wouldn't work. They looked around, found what they needed but it was a defective part. It started to work for about one load of wash and the second one, I had to wring it all out by hand again. They came back the third time with a new part to get it fixed. It was a real hassle that I was without a washer for about three weeks with all the running back and forth in getting the parts. I had to go to the laundromat, bag everything up and take it down, and then put it in the washers and stand there and wait on it, and bag it back up and cart it back home. It's also expensive that I was shelling out money to do it and it's time-consuming. But they finally got it.

HMS Home Warranty came with my mortgage when I purchased our home. I recently made a claim when my heating unit broke. The first thing I did was to take out part of the contract and I googled HMS, and I saw that I could submit the claim online, so I did. The rest was very easy. I was a little worried at the beginning because it was online, and it could take a while and heat is important, but it worked out good. They got me a contractor very quickly and he came and fixed my heating. The technician was good. He explained everything, answered a lot of questions, and made sure I knew what was going on. Apparently, what happened was a bird has gotten somehow in the heater. He had to take it apart and take out the bird, reassembled it and made sure it was still working. My heater works now. Overall, my experience was efficient and HMS got the work done.

When I bought my house in 1999 the warranty came with it for a year and we renewed it. I just call the toll-free number and report my issue with the customer service rep. And then they typically give me a number to call, whether it'd be an electrician or whomever, depending on what the problem is. They give me a claim number and then I call and make the appointment. And then the service person comes out and I give them the claim number and pay my $100 deductible. Their service technicians were fine and the quality of their work was good. It doesn't always work that smoothly, though.

About 12 years ago, when I got my mortgage through CrossCountry, they offered TotalProtect to me and I took it. Submitting a claim to the warranty company was easy and it has been an excellent experience. TotalProtect was on time and every claims rep was courteous. The technicians that they sent out were always good. TotalPRotect is great.

I purchased a home two years ago. My Realtor said I should have a home warranty and she suggested I go with HMS. Every time I've had an experience with them, they're great. When I called to submit a claim, I got a claim number right away. The people that they contacted to work on my issue called right away and it was resolved quickly. The reps were very professional and helpful.

I just bought a house and my washer/dryer broke down. I called HMS and they got me a plumber right away. He showed up the next day as scheduled, and I paid him a deductible. He then walked out the door and I never heard from him again - he never sent in the required paperwork to HMS so that they could assess and process my claim. I called the plumber and HMS again and again - more than a dozen times over two weeks - to try to get the paperwork in. They did nothing to help me. Every time I talked to HMS they just said "we can't do anything until we get the paperwork from the plumber." From time to time they also offered to "escalate" my problem to the regional coordinator, or a contractor manager, or some other person, but nothing happened. Supervisors never returned my calls.

HMS came with the house when we bought it and we've had it for 15 or 20 years. To submit a claim, I go on to the internet, tell them what the issue is and then they assign a company to come out and look at my issue. Then, I pay my deductibles to the company when they arrive. I've also tried calling them and their reps are fine and they're very friendly. Also, it's always been pleasant with the technicians they've sent out. The quality of work is good and if it wasn't, I'd call back and complain. They've always been very helpful overall.

When I bought my place in 2010, it came with the free first year of HMS Home Warranty and so far, it has been a good service. I had a few problems, but that was with the contractor that was sent out here. When I called in for a claim on the furnace, the guys they sent out didn't know what they were doing. They got the $100 deductible then they came up with some excuse, left and we never heard from them. But the other contractor, Mallorick, was really professional and fixed the furnace within the day. That's why I requested for them to come out when the other contractor came up with an excuse of a bird was stuck in the flue. Mallorick went back and got it fixed. There was just something hung up there, but he got it unstuck and didn't have to take anything apart. So HMS is really good about getting everything straightened out. They were really nice and helpful, and I like the whole warranty service. I'd recommend them.

If anything happens, I can have that extra coverage with TotalProtect. They were always on point. They came right out when we called in and say that we need something to be appraised. It was an easy process because when I called them, they went ahead and scheduled a serviceman to the address. TotalProtect has been great.

With TotalProtect, I haven't had any problems in getting things fixed. I call them and they were very friendly. Also, the technicians that they sent out did quality work. Over a month ago, my brand new dishwasher went out on me and TotalProtect replaced it. I paid them $75 and that was all it cost me. They do what they say and I'm really happy with them.

I trusted totalprotect, but they disappeared and sent me to deal directly with claim company and request estimates to repair a microwave that was supposed to be repaired under the warranty. After 3 months!

After a lot of back and fourth with the company, it has finally been resolved. I finally got in contact with a representative by the name of Heather and she is WONDERFUL! She had my situation resolved in less than a few hours, Heather has saved me as a customer. She was very professional and followed up with me timely after receiving documentation that she requested, she even informed me of more coverage under my policy that my repair qualified for.

When I moved into my home 20 years ago, my furnace had gone out and I had to give up $10,000. So I did some research and found out about TotalProtect Home Warranty. They can service my appliances and I just pay X amount of dollars a month. I have submitted a claim for my washer and dryer, and some plumbing issues. I normally do it over the phone because I like talking to people. The process was very fast. I'm not on hold a very long time before I can get to a representative. The reps were very friendly and helpful. And they give me three references when I call them.

HMS is very easy to deal with. Submitting a claim has been all good that's why I stay with them. They're always on top of it. The technicians are great and get the job done. Every time they come out, they fix the issue.

Our heat pump quit working right before Christmas 2016. We contacted our service guy and he indicated that it was a total loss so we contacted Total Protect Home warranty about the replacement of our heat pump since we had a contract with them. Ever since, we have gotten nothing but the run around from their service department and customer service. Call and wait on hold for 1/2 hour or more, calls get dropped so you have to start over.... We were without a heat pump for more than 6 weeks while they tried to find someone to come and service or replace our unit. The first company from Virginia, the state we live in, never called, never showed for appointments. The second company was from out of state and could not do the permitting and inspection because they were unlicensed in Virginia. After weeks of chasing this around and finally getting a quote from one of their out of state vendors, we determined to get this work done ourselves and there was an agreement that they would pay a cash settlement once we had paid for the service and submitted documentation. We submitted all of the documentation they told us we needed for our payment, service and replacement of the heat pump on February 19th. Contacted Total Protect today, March 12th, to find out where our reimbursement check was and they are requesting further documentation, even items that were included in the documents we submitted, more runaround. More stalling tactics every time we contact them..... further deception and delay in an already awful case of customer service and support......we are totally exasperated with this company and would recommend that you run away and take your home warranty needs to another company.....