Cinch Home Services Reviews

A friend told me how good TotalProtect was, how his water heater in his town home had went and how they came over and took care of his water heater. I told him it sounded like a good plan. Submitting claims to them have been really easy. I used to call but the one that I had on my water heater was the first time I ever went to the computer and did it. As soon as I put the claim in, they came back to me with a claim number and the company who would be doing the work. They were always on-time and found out what the problem was - either replace a fuse in my refrigerator or my air-conditioning unit. I've also had electrical problems with the washer and dryer.

When I bought this house in December 2015, the homeowners offered the HMS Home Warranty. And right before it was up, we put the house on the market. So, with the house being a 26 year-old house, it was no-brainer to offer it to the potential new buyers. Of the two times I've used them, I've had no problems. However, this last time, I don't know where the miscommunication was, but I got a couple of phone calls after it was over, wanting to know if I was satisfied or if the work had been done. I didn't mind answering the phone call once, but I kept getting phone calls and it got a little irritating.

My wife's cousins got TotalProtect and they researched it and said it was pretty good. I got the information from him and I looked it over. I talked to the people there and they said it was a good thing, so that's what I wanted and I went on. The first claim we had was when we had that sewer guy come out here and do the work. It was bad. The guy came up four times and still didn't get it unplugged. I told them if they ever hire that guy to come out to my house again, I would drop them. I also told them he was taking them for a left and right but nobody would listen.

I had asked the seller of our house for a recommendation to a home warranty company and they've referred us to HMS. Submitting a claim with them has been excellent. I've done both over the phone and online submission but I prefer to do it online if I can as it's faster. But it only takes a couple of minutes to get to somebody when I call, and my interactions with their reps are usually very quick and very precise. They are good at what they do. I give them my number and tell them what the problem is. They would give me a phone number and the contractor to get a hold of, and tell me to give them a shout if I have any questions. Then they send me a confirmation email.

TotalProtect Home Warranty is fairly easy to work with. I always call in my claims, and the worst part is getting someone on the phone. I did the last couple of claims through their automated machine and that went well. Typically the technician comes out within a couple of days, but it takes a while when they use the Sears service. If I had a problem with anybody, it's normally with the Sears people because they never have parts and they have to come back later. I've had that situation a couple of times over the years. I had a problem with one technician this month, but TotalProtect assigned it to another company and things were handled very promptly. 90% of the time the technicians are excellent. I'm happy with TotalProtect, and I constantly recommend them.

HMS Home Warranty's customer service representatives and technicians were good. I've had positive experience with HMS and I'd recommend them.

For about two years now, we've been using HMS Home Warranty. The last time we tried to do a claim, it was for our commode. The contracted company here in Nashville came out but the tech didn’t even try to see what the problem was. He didn’t have any customer service at all and he assumed that somebody was playing on the commode and broke it. We’re the only two in the house. I’m 60 and my husband is 57. Who would be playing on the commode at that age to break it?

My daughter-in-law and my son had TotalProtect, and they recommended I get it when my husband passed away. And I did. I submitted an online claim when my furnace stopped working, and the process was very easy. I answered the questions, and they gave me a telephone number of who to call right away, which I did. It was a Friday night and they contacted me the next morning at around 8 o’clock and they were here by 10 o’clock.

I know that things can break and become very expensive. So when TotalProtect came in the mail at the right time, and since a friend had a similar type of home warranty, I went with them. I call when I submit a claim and they set it up. Their claims reps were excellent. The only time I had a problem was with an actual service provider and it had nothing to do with TotalProtect at all. All their technicians were excellent except one. They were very efficient and did their job properly. Our experience with them has been very good and I recommend them all the time.

The contractors were very nice but were not very fast getting here. We had a hard time communicating right at first, but once the ball got rolling everything went really good. All in all, the people at HMS were super friendly and nice. I would recommend them.

Submitting claims is pretty easy and very efficient. Usually, I call in and explain that I have a problem. Then, they let me know whether it's covered or not. They recommend a service provider out in my area, I give them a call, they provide me a claim number, then the folks come out and do the repair. I get to book every year and I know what's covered and what's not, so usually there are no surprises. For example, I just had a water heater replaced and the installation that was done when it was initially put in many years ago doesn't meet today's code so they had to do some modifications and I know that they don't pay for that. It's an excellent service so I've been very satisfied.

I have used TotalProtect Home Warranty several times and I am very pleased with everything. I needed it because my house is older. Submitting a claim to them is fast. I call them up and their reps would give a claim number and the number of people to call. The technicians have been nice, professional, and good at what they do. The quality of work is great, too. We recommend TotalProtect.

HMS should notify the customers right away about the things that are not under warranty. They send the person to do the fixing and then say it wasn't under warranty to have the customer pay for the trip. Also, their claims reps are pretty friendly and they help but some of them are the pretty lazy type. But other than those, it's good. I don't see anything that I'm really disappointed with.

A home warranty was something I always wanted because when most homeowners purchase a home, they don't think about the breakdowns that happen during the process of paying for the home. A lot of times, those expenses are not accounted for. You can get so many problems in the home that just wears over, financially and mentally, and the home ends up vacant because you can't repair them because the money is not there. That's why I got a policy from TotalProtect and I liked their service.

We have had our home warranty with HMS for 10 years. Up until this last year we had not had any concerns however we have not had to file many claims. This past year we have had to file 2. One for our dryer and this last one for our hot water heater. The service company used for the dryer was horrible. The service provider for the water heater is great however the warranty company has been horrible. It has been almost 2 weeks and we have no resolution and no hot water.

It was easy to submit a claim with HMS Home Warranty over the phone and go forward. However, I spoke with different people and I felt not everybody was 100% on the same page of what was happening.

Our microwave stopped running and the first service person that was supposed to come out never showed and never answered the phone. So I called HMS Home Warranty and then I had them send out someone that was more reliable and they were able to fix my problem.

My HMS Warranty was provided when I purchased a new home in October of last year. I've submitted a claim over the phone for plumbing because I was not getting any hot water from my master bedroom shower. The customer service representative that I dealt with was great and the technician that came out to my house was good. The work was a simple fix and the quality was fine.

We've been using HMS Home Warranty since the August of 2014. We've had a couple of claims since and they've all been good. I've submitted through both online and over the phone and their reps were always very nice and helpful. The technicians have all been good, too, and they're always on time. It's really very easy and sometimes they schedule the appointment for me.

I consistently re-up with HMS Home Warranty every year and I have two properties on it. It seems we get great service and it's been a good deal financially. Neither of the houses is brand new and so they do have the occasional requirement. It's nice having a single point of contact and I don't have to have primes and subs. I go to HMS and they fix whatever it is. There's a central number I call in and they contact me back with a referral to a local company who specializes in whatever the malfunction is and then I contact the company and give them the claim number I got from HMS. The contractor company comes out and makes the repair or gives an estimate, clears it with HMS if I say it's okay, and once they reconcile all that, they go ahead and conduct the work. If there are incidental or extraneous costs that aren't covered then I gotta pick up the difference, but it's usually de minimis.

I wanted to have a maintenance program where we could have some protection, so when I learned about TotalProtect through our mortgage company, I signed up with them. Everything went fine when I submit a claim and they sent somebody out. A tech came in and said we needed a whole new air conditioning system, but the guy from TotalProtect came over and said that we didn't need one. So, it saved a lot of money and that was really an excellent experience.

I've submitted claims to HMS over the phone for my washing machine and refrigerator. The customer service rep that I dealt with was good and so were the technicians that came out to my house. They did good quality work too and I have no complaints at all.

We signed up for Total Protect Home Warranty in the fall and chose the more expensive option. In October, we submitted our first and only claim so far to repair our stove. We are now in March. We've had five technicians visit. Parts were ordered and some installed. Others never returned. There was never follow up to see if the problem was solved. Oh and the problem was that we were having to light the stove with a lighter. It won't start. October to March... and it still won't start. I called numerous times to follow up. Finally, they said they'd send out a new stove. It arrived today with the installation crew who said they can't install it because it's a non standard steel gas pipe and they only can install with flexible hoses. I called Total Protect again. They said from a steel pipe to a hose is an upgrade... and that I need to pay for a plumber to come out. Five months trying to solve this problem. 5 crews came out here. I have a stove in a box on our kitchen floor. I'm still lighting my stove manually. Here are my issues: 1/ there is no follow up. If I hadn't called, no one would have closed out my case. 2/ Bait and switch. When you sign up, they say it's all included, parts, service and everything. Once a guy comes out here, it's back and forth nonsense and no one takes ownership. Meanwhile, I keep paying out. A supervisor is supposed to call today. I'm ready to cancel the service. This should have been an easy fix.

Having a home warranty under TotalProtect is cheaper in the long run. They have always been able to get someone here every time we've called them, unlike the company we were with before where we would sometimes wait for days. On the other hand, we had a problem last year with something and TotalProtect wasn't able to help us so they didn't make us pay one month on our premium. Other than that, I love the technicians they send because everyone is so professional. I've been really happy with TotalProtect.

I've had HMS since I purchased my condo and when I submit a claim, I can usually access someone right away. Their customer service reps are good and helpful. Also, the companies they've sent out to my house has been good and the work they did has been great.

HMS Home Warranty was a company that was recommended back in 2000, when I bought my home. My claim submissions were always very easy because I didn't have a lot of stuff to deal with. First of all, I'd always look in my booklet to see if the issue is covered. Then I would call and state whatever problem I had, and they would tell me if I could have it fixed. There was only one thing they told me wasn't covered, and it was a pipe that burst in the basement and froze, but they still sent a guy out. Anything else I've ever called them about, they've sent somebody and had the problem repaired or fixed. All their work is contracted.

We purchased a house about 2 months ago, and everything looked fine. Then one day I found the sump pump kept running even the water was low in the well. I just unplugged the sump pump and let the backup pump take over. It was great to know that my HMS plan covers sump pump. So I filed a claim to HMS. HMS sent a service man to my house and replaced the old sump pump with a new one. When he did so, I was not home and my wife did. Once I came back from work, and checked the new pump, I found the power of backup pump was not working, and the power light was not even on.

We've submitted two claims with HMS. The first one was fine but the second one was a little more chaotic and it's not resolved yet. The plumbers are telling us that there's some fee that's not being covered. But when I called HMS, they're telling me that they've covered everything that was submitted. I don't really know where the problem's lying. If there's something uncovered, it needs to be discussed between the two of them before it comes to me. And when I called in to talk to the warranty people, they told me to call the plumbers. That should all be happening before the work is done, not like they should be coming to me telling me I owe $90 now, and they're already gone.

HMS Home Warranty came with my home when I purchased it. I had filed a claim with them before and it had been a quick, smooth process. I go online, fill up the information required, and then, it gives me a phone number to call to set up an appointment. There was an issue with my water heater not being covered but they were very helpful and resolved it that day. All the technicians who serviced my appliances have all been good. I would recommend HMS.

I've had TotalProtect for so long now and I had no problem with submitting a claim. I filed a couple of them and one was for the hot water heater. The reps and the technician are always professional so I have no complaints. The quality of the work performed was very good. I'm very satisfied.

Bank of America referred me to TotalProtect years ago, and I’ve been with them for over 10 years. I submitted a claim with them recently when the furnace went out at 1 o’clock in the morning. There was no flame to it, and I couldn’t get it to respond so I called TotalProtect that morning to let them know it was out. And then at 9:30 that morning, the furnace kicked back on. I was talking to the D & D Mechanical. They were going to come out here, but they said there’d be a service call and probably I’d be obligated to that. As long as the furnace is working, there’s not much sense in coming out. So, the gal at D & D Mechanical said they’d hold the work order in place through this week and see how it goes. If the furnace is still working, they’d just close it out.

HMS was part of the sale when I bought the house and I've had it since closing in August. I've submitted a claim once for my water heater. It was my first time and I did it online. It was fairly easy and their website is user-friendly. It was the Monday to Christmas and they got somebody out here the next day. The technician knew the area and knew what he was doing. He was very quick to get in, assess the problem and get the new water heater. He was done within an hour of coming back with the part.

I have been using HMS Home Warranty since I moved in last December. Their website is easy to use and it's also easy to submit a claim online. I just had to use the phone when I had no heat and the plumber said he was busy all day. So I had to call for another one. But their reps were very helpful on the phone and the plumbers or whoever I used were very good too. Even when I use somebody out of the network, they send me the difference or the money back quickly.

When we bought this condo, we asked for a home warranty and the realtor offered HMS Home Warranty. We accepted it and so far, I've only submitted one claim. It was for my furnace that went out which happened in December. Since I don’t have an email access and I wanted immediate response, I filed it over the phone which was easier. The claims reps tried to answer my questions. However, they were a little vague on the next step. The first woman I talked to said that I should hear from them within four hours. But I didn’t hear from them in eight hours, so I called back.

I've been using HMS Home Warranty for three years. I've submitted two claims involving my dishwasher. Both times, they came out, replaced it and fixed it. They have done a very thorough job and I've been impressed with the service. HMS has by far beaten anyone else out there. I've referred them to all the people around my neighborhood already. Keep up the good work HMS.

The seller purchased HMS Home Warranty when we bought the house in July. Submitting claims has been very easy. At first, we did it on the phone, but we've been doing it online the last two times since it's a very simple procedure doing it on the computer. The service people that came have been very knowledgeable and fixed the problem. We've had some issues with our refrigerator, freezer, dishwasher and the air conditioning, and they've all been repaired very well. However, we're still having some issues with the refrigerator and freezer. They've been here a couple of times for that and it's functioning well right now, so we're monitoring it. Other than that, I've been very happy with the service and the follow-up. Also, I've recommended a couple of people that they look into this company.

TotalProtect sent me something through the mail and I was with American Home Shield at the time. It seemed like the rate was a little cheaper so I decided to try them out. I usually submit my claims on the phone which is an easy process. And the reps I spoke with and the techs who came out were very professional. One of the techs even had to go up in the attic during a repair. I'm pleased with their service.

TotalProtect is awesome. I submitted a claim recently over the phone and it was automatic. I didn't talk to anyone and it was pretty simple and quick. I usually talk to somebody and their representatives were very nice and helpful. They also listen to my advice. One time I called in, I had an issue with my furnace. I told them I didn't like the guys they have sent. So, when they went to send someone out again this time, I told them I'd rather not. They said, "No problem" and set me up with a new company. The guys they have sent out this time were very good, nice, polite and clean. Everything was fine after they came out and I am very happy with it. I have also recommended TotalProtect to my sister. I have been with them for 15 years and have called in about seven times. They also give me free inspections four times a year.

My experience with HMS Home Warranty has been wonderful. The previous owner of my apartment had it, and then I renewed it. I'm satisfied with the service. Submitting a claim was fast. I did it via call, and there was no hassle on any part. Also, it didn't take long for the issues to get resolved. The first one was for the disposal, and then I called again for the heating system in December. The results were good. The technicians were courteous and they solved my problem. And because they were close to my home, it was more efficient for them to be promptly here. I would recommend HMS.

Our realtor recommended HMS. And being a first time home buyer, we don't know what to really seek or what to do. So, we figured if we have the warranty on anything, we'll always be covered. Submitting a claim to HMS is very quick. However, we may have some of their clients that don't respond sometimes. But as soon as I give HMS a call, they get a new person and it's like no time wasted. Also, one time, our heat went out at 11:00 and it has got to be the coldest day that we have for winter. So, I gave HMS a call and we got it fixed before the end of the day. The technicians that they sent were very helpful, too. They explained everything, made sure that they get the job done and they even call back to make sure everything is running smooth. I have recommended HMS to our friends that just bought a home.

I've been with TotalProtect for five years now, and when I used them last Christmas week, it was a painful experience. My hot water heater had gone out and leaked water everywhere. And since it was a couple of days before Christmas, they were really struggling to get someone who could provide the plumbing service that I needed. They kept looking and looking. And finally, I told them I had a plumber that was in my area. And they said yes. They would talk to him and make sure that that would be okay. I called the plumber and he called TotalProtect. And as soon as they got that phone call handled, he was here within an hour. So, it took a week and a half to get my heater done and it was not good. But it was Christmas and it finally did get done. I'm totally satisfied with TotalProtect and I really appreciate their service.

HMS replaced our old Rheem hot water heater with an American Hot Water Heater after it started to leak. The American brand hot water heater was noticeably different when it was installed, hot water was slow to flow, it was only 98 degrees at its hottest and it produced enough hot water for a 5-minute shower, a load of laundry, or washing dishes before having to wait for the heater to build up more hot water. HMS took our calls but never took any action. They promised a return phone call but never called back.

In 2006, my ex-wife and I had a home in Kansas City, Missouri and I looked up TotalProtect online and we used them there. Then I bought a home in Texas in November and remembered I had good experience with them back then, so I continued to use them. I called their 800 number because I needed some work done on my sink because it's leaking, and TotalProtect stated that they would have someone come out. They gave me the number to the individual company, and I called and made arrangements.

My wife is a real estate agent and HMS was the one that her agency recommended. Their warranty also seemed like a better package. I usually call them when I submit a claim because I can explain better what the problem is than trying to explain it in a box on the website. The claims reps have been very responsive and the follow up is good. I recommended them to several people. The warranty is a great idea and everybody should have one.

The home warranty company had to send out a different company to fix my furnace because the initial company (Reeves) kept saying they couldn't find the part and kept miss informing the warranty company. The new company that was sent out fixed our furnace the same day they came out. When I spoke with a supervisor from the warranty company, she assured me that they were looking into the complaint that we had against Reeves and more so because they kept giving them the wrong information.

We’ve had the TotalProtect warranty for 10 years and it’s always been good for us. We had three claims with them recently. The microwave and the water heater went out and a circuit breaker broke in our box. These are all new appliances and I had this problem. The contractors worked on the microwave for about five times before they got it fixed. They put more money into it than it was worth. I bought the microwave for $600 at Sears a year and a half ago. They should have bought a new microwave. Although it all works good now.

HMS Home Warranty was our original warranty when we bought this house. On the first year, we had a claim and it all worked out, so we decided to continue with them. Filing a claim with them was pretty simple. We call them, file a claim, we are given numbers of people to call and get somebody out to look at it, and we also get choices on how we want it fixed. We’re happy with the work the subcontractors do, we’ve had no problems with them. Having HMS is working, so we’ll keep using them.

When I bought my house, the seller had a one year warranty from HMS and it was transferred to me. I've renewed the warranty every year and this is my eighth year. I stuck with HMS because the price is reasonable. Moreover, I get a quick turnaround when it comes to reporting a problem that I have to customer service. I don't like getting the runaround when trying to get something repaired.

A year or two before we acquired a home warranty, I had moved in with my mother and she had a whole bunch of plumbing issues under the kitchen sink. Pipes had broken, and this cost us a lot of money. I'm on disability and she's a senior citizen, so it was very difficult for us and we figured the warranty was worth the money in paying for repairs in case that happened again. We signed up with TotalProtect and when the tech came out for the electrical work, it only cost us $85.

Our mortgage company sent us a pamphlet from TotalProtect, and since I liked the price and the amount of coverage, I chose to sign up with them. I started out submitting claims online and then ended up doing it on the telephone. They were very good about informing me of everything. When the first tech came, he checked out the furnace and told us what was wrong, and that I had to order a part. It took a week and a half to get the part, but now everything's fine and I'm very pleased.

HMS Home Warranty came with the purchase of my home and it has been great so far. They kept their word so I kept renewing their services. I have filed claim through phone and it went very well. Their process was easy. Their rep just asked me what's wrong and they took my name and address and verified the information. And then, they explained how they're going to take care of the problem. Sometimes, we hear from their technician the same day or the next day from the time we filed a claim. In fact, we recently filed a claim for a stove and their technician was very helpful. He had to order the parts but he fixed it the same day. He came back and it took 30 minutes or less and it went very well just as I expected. Overall, HMS is a good company and I've been pleased with them.

Our neighbor had a home warranty and he was talking good things about it. I also got one from Total Protect. I usually contact them online then they send me an email with a case number. Then right away they send me a name of someone to call. I call them and they make an appointment to come out and look at it. It's an easy process. The techs call first before they come, and once they do I show them where the appliance is and they go to work. I had a claim on my heater recently and I feel that the quality of the repair was good.

I requested a service call for plumbing issue. The technicians can out 1 1/2 late from scheduled time. Looked at my hot water heater and said it wasn't my water heater. Went to the bathroom, took the bath/shower on/off control off, told me it was the valve and it was broken. They could not repair it then because it was a big job. Was called by Total Protect the next day and told they would not cover repairs because the technician said it was the Hot Water Heater. I am now without a shower in one bathroom and still no hot water to that bathroom only. I had another plumber come and give me a 2nd opinion and he said it was not the Hot Water Heater. It was something to do with the bath and shower. Now Total Protect wants another $75 dollars to come back and check the shower which the technician took apart. I have paid way too much money to be told my items are not covered and for them to expect me to pay double. I am done with scams!

I always submit my claims with TotalProtect online and it's very easy. I usually get a response within hours of the very same day. The last time I called them was about the garage door opener. It went out, and they had a Sears representative come fix it. TotalProtect sends professional contractors and I’m satisfied with the quality of their work.

I first signed up when we had our mortgage with GMAC. Then when the mortgage was sold to someone else, it was still called Total Protection, so I've been with them quite a while now. I've had a really good experience with their claim submission. I call the problem in and then they give me a claim number and the person to call. Most recently, the air conditioner compressor went out and they turned it around real quickly, got it installed and working in less than two days, and I was happy with them. The tech couldn't have been nicer. We are completely satisfied with our experience.

Just key my name in it will show the whole event

When I bought my property, the current owner had HMS and it came highly recommended. Submitting a claim online is pretty straightforward. I do all the pre-work with myself online. So, it's a matter of them calling and confirming the appointments. My last claim was for my heating unit and it was very good. The technician usually goes out and makes observations and repairs. Most of the time, it's been pretty quick. However, the other couple of years has been sub-par because I was having the same problem over and over again. But overall HMS serves its purpose and I'm happy about that. They're a good, reputable company and they got some nice contractors that work for them.

Our home is about 15 years old. We knew that things would start to go and if everything went at once it would be outrageous so I thought it was a good deal to have a home warranty. The first claim with TotalProtect was very easy. When we had an issue with our AC we called the people up and they told us who to get a hold of, we did that and they were out the next day. The latest one was about our plumbing and the guy on the line really didn't seem to understand what I was telling him. When the people got there to fix it, I explained it to them and they were fine with it and understood me. The technicians have been great. I've told other people about the company trying to pass the word for them.

We've made a claim with TotalProtect and they've been very good about getting us somebody to come out and take a look at it. We have another issue that's ongoing, but our plumber is laid up with knee surgery at the moment so we're on hold waiting for him to get better. All in all, it has been a very positive and professional experience. We're very pleased with the technician and he's our guy of choice to do some future work.

Total Protect Home Warranty was initially offered to me when I bought my home. I’d usually call the 1-800 number to file a claim. When I first started, I got a person on the phone but now it plays the recorder. Their claims process is easy but it’s not personable. The technicians were excellent. However, I was disappointed that the deductible went up. I started 16 years ago at $50 then it went up to $75 and now it’s $100. They do send me a notice to let me know that it’s going up and I’m not blindsided. I was just curious why it would go up. Nevertheless, I have recommended them.

The customer service that we always got and the ease of use are the reasons we chose HMS Home Warranty over other providers. I can either submit our claims over the phone but most of the time we do it through the website with our log in and get everything that way. It's very self-explanatory and they have listings of examples of issues. The techs come in about 48 to 72 hours depending on the problem but the air conditioning took longer 'cause of the season. Our last claim with HMS was for the toilet. The plumber had all the parts in his truck and he had it fixed within an hour and a half from start to finish. The toilet is working great since the repair. All in all, I'm satisfied with my experience with HMS.

TotalProtect Home Warranty sent me something through the mail and I chose them because they are cheaper than the one I had before. They also got more coverage than the other I used to have. Submitting a claim is easy. I've been doing it over the phone and the reps are friendly. The last technician that we had did a good job but the one before, when I had trouble with my shower, is not so good. We recommend TotalProtect.

We got a one-year contract with HMS in May and we've had submitted claims several times already. Each time we've had a claim, we phoned in. It's been a very easy process and we've been very pleased with the experience. We've had them out twice for our HVAC and once for the air conditioning. And also a couple of times for the heat and the furnaces. The most recent claim that we had was for the dishwasher. They came out the same day, which was really common with them. The tech was very knowledgeable, knew exactly what was going on, and figured it out pretty quickly. It turned out that it was just poor maintenance by the previous owner. It was clogged up pretty badly and he cleaned it all out for us. He got it running so I was quite pleased with that.

Total Protect was suggested to me by my daughter. I've had them for about 8-10 years and it's easy to submit a claim. Most times, I call in and someone takes the claim. The last two times, I’ve been denied because it wasn’t something that was covered but for the most part, the majority of them have been taken care of. Their reps are very helpful and have explained things. When they say my claim is not covered, I'd check in the manual and that's what it says.

Submitting a claim with HMS was very easy. I called their claims rep and he told me what to do. They called this particular heating company and they gave me a case number for my furnace. Then I called the service technician and he came out the same day. He took care of the problem and was really professional. Overall HMS is well worth it and I'm really glad I signed up for it.

Thanks HMS National for hearing my complaint and solving the problem I had, everything worked out perfectly.

When I went to my bank they had a thing over there talking about TotalProtect and I saw what it had covered if you had that type of program so I signed up for it. I had an electrical problem and the guy who came out was pleasant. I told him that the light switch on the wall wasn't working. But when he checked it out he said there was nothing wrong. Then he said he went around the room and behind my entertainment center is where the problem was. He told me he changed the wall socket over there and that I wouldn't have any more problems.

HMS Home Warranty was recommended by the realtor when we bought a property. We just trusted that and we've been very happy with it. We have one claim. The water heater was leaking, I called and they immediately took care of it. No big hassle, they said, "We'll get an appointment... here's the person. We'll have them call you and set up the time." They approved whatever needed to happen and they talked to the people that came out. Their claims representatives were very knowledgeable. They knew what I needed to do, they're really amazing.

The warranty I had was up and its price was too high so I tried out TotalProtect as they covered more service. I had a mechanical breakdown with my air conditioning system and called in to the 1-800 number. A representative took the information and was friendly. Within eight hours I had a technician dispatched. He came, diagnosed the problem and did the job in a professional manner. I would recommend TotalProtect to a friend or anyone. They are quick and dependable.

I called Total Protect and told them what was wrong. They took the information and kept me on the line then gave me their information. They were very courteous and answered all my questions. The technician that came out did a really good job, explained everything and was really friendly. However, the deductible used to be $85. When they came to solve the problem about my heat in December, the deductible was $100. I’ve never gotten information on why they added the extra dollars If they were going to raise the deductible, it seemed like they should have sent me a letter. Nevertheless, I would recommend them.

The people that I bought my house from passed HMS over to me and I've had it for at least 16 years. I stuck with them because it covers everything. I always call for my claims, then they give me a claim number, and give me a company's number. But HMS call them too and set up an appointment. And then, if they set up an appointment for me, they call me back immediately to tell me the details. The last time I submitted a claim, my sink was leaking. They came out and it took a couple of days to do the job. It wasn't a problem because I had a bucket under the sink, so it wouldn't drip anywhere. The repair guy was a very nice man, and he actually installed my water softener here a couple of years ago.

HMS Home Warranty was recommended to us when we bought our house recently. Submitting a claim to them was very fast and easy. I just gave them a call and they called back within the next day to schedule an appointment for someone to come out and fix the refrigerator. I'm very pleased with the technician's quality of work. He knew all about it and he fixed the problem right away. He was very personable and he also cleaned up everything after. Plus their claims representatives were absolutely courteous and knowledgeable. Overall, they were very professional.

I've had a couple of claims in the first year and everything went very smoothly. The technician was very courteous, and explained what was wrong and what he could do to rectify the problem. I'm pleased with HMS at this point. It's a good investment.

TotalProtect was good. I called their telephone number and they gave me the name of the person to call to fix the furnace. It took a while for them to get out here, which I was concerned at because I care for my 88-year-old aunt. But I do have a fireplace and I do have an electric heater that I put in her room. The problem was that first, they said it was the master computer chip. Then they came and brought a new one and brought it back and my furnace still wouldn't start.

We got HMS Home Warranty when we bought our house. So far it's been fairly good. We had a claim against our garage door opener and then also with the heater. I told them what the problem was and they worked on it. It was a very good experience with quick response.

HMS was here when I came 10 years ago and I really like their service and policy. They have been great and easy to deal with. Submitting claims is simple, prompt and proper. The technicians have been polite and cleaned up after themselves.

Our most recent claim with TotalProtect was for the dryer in the house. My wife was very pleased with her interaction with the rep who sounded concerned and gave her some suggestions and came up with Sears. It was very professional and caring. Then the technician was excellent. The first time he came, I was the one who received him. He checked and noticed that the motor needed to be changed. He explained it to me and he was very friendly and knowledgeable about what he needed to do. When he came back to the motor, my wife was there and he gave her a few tips about the best use of the dryer.

My realtor uses HMS Home Warranty the most and has the most success with. So, she told me to use them. Claim submission is an efficient process. It's simple to submit claims. Somebody contacts me right away and comes out. The technicians have all been very professional, efficient and did the job. I had one instance where the vendor was a little hard to get a hold of so HMS referred me to somebody else. The reps have been great. Being a single female, it's nice to deal with professional people. I would never know what to expect sometimes when it comes to home repairs or anything that traditionally a lot of men handle. Coming from that standpoint, my experience has been great and positive. Everyone was honest, did a good work, and I didn't feel odd having anyone in the house.

I signed a contract with Total Protect because of an endorsement I received from my credit union Pentagon Federal. I have had this contract approximately 2 years. The fist time I submitted a claim they were pleasant and responded promptly with solving the problem. However, I recently submitted another claim regarding the overflow drainage pan on my water heater. I know this because my homeowners insurance adjuster looked at the issue and determined that was the problem. So instead of filing a claim with my adjuster which would have been more than my deductible ($500) my adjuster suggested I contact Total Protect to do the necessary repairs. After submitting the referral a technician was dispatched and afterwards I received a phone call from a Total Protect representative who identified herself as Chelsea. She stated the call was being recorded and proceeded to tell me that I would have to pay $975.00 for permits and code compliance according to Section 4, para 5 of my contract indicating the hot water heater needed to be replaced. I asked her how much did it cost to replace the unit including labor,, she stated she was not allowed to disclose that information. I then explained to her I don't understand how the unit needed to be replaced when my homeowner insurance adjuster stated it only needed a minor repair. She became argumentative and I told her that I was not going to have the service done. She then stated that I could still have the service done and they would cover up to $675 in repairs if I chose to use a different company. Within, 15 minutes later she called back and stated Total Protect would not be able to do anything because the unit was installed incorrectly. Question, how did the unit go from needing to being replaced, to being not part serviceable because it was installed incorrectly? Totally confused I asked to speak with a supervisor. She transferred the call to a supervisor named "Tai", who basically said nothing but confirmed what Chelsea stated. Needless, to say I will not be using their service to resolve this issue as it stands. Hopefully, someone from Total Protect will respond to this complaint and a resolution will be met. I kinda got the feeling they wanted me to cancel my contract with them.

I've had TotalProtect Home Warranty for years and they have worked out good. We've had several appliances that needed repairs like the ice maker and the freezer, the vent above the stove and garbage disposal. We have a quick, easy and excellent service while submitting the claim and their rep was courteous and able to answer. So far, everything has been repaired or replaced and I'm very satisfied with TotalProtect Home Warranty.

HMS Home Warranty was part of the package when I purchased a house in July. We've only had to submit claims three times, two of which the staff were able to help. It was a little confusing on how things worked at first. But they gave me the name of the service people that I needed to call, which involved Derheimer's in all cases because they were all plumbing issues. Derheimer's came out quickly and performed admirably. They're very personable, professional, and walked me through what my issues were and what they were going to do to fix them. The claim went quite smoothly. I was very pleased.

I've been with TotalProtect for years. I'm getting up in age and I can't do the things I used to do. The cost of repairs today and getting repairman are astronomical. So with a big house and a lot of appliances, it seemed reasonable that we get a home warranty. I'm satisfied with the service I've received. I've submitted claims several times over the years. Usually, I place a phone call, I get a quick connect and a reference to whatever it is I need, and within the first couple of hours everything is established as far as when things will be repaired or scheduled.

It was the realtor that offered HMS Home Warranty to us when we bought our home. I seem to have a tendency of buying older homes and so it's always my safety to have a home warranty. I've had American Home Shield in the past and they were okay, but HMS is better. When handling claims, they're always prompt and good to my liking. Everything has been great. I plan on renewing as things will continue.

I originally chose Total Protect because of the reviews. I should have listed to some of them about how they will do anything not to repair or replace what has failed. I had a recent new plan with them where it include my heat pump. Roughly 6 weeks later a notice the air coming out of my vents was no longer warm. Everything was in good working condition prior to signing up. When signing up, I asked when the inspection would take place. They told me it was not necessary as long as everything was in good working condition. I placed a claim with them and stated this plumbing, AC and heating company would be contacting me. They never did and I had to call this company. I will not mention this company's name. This ac/heating company shows up in an unmarked, no company named van. My first hint of a problem. The technician inspects my unit and stated I have a couple of leaks. Something to mention. He asked my what I thought the problem was when he showed up. If I was a professional AC/heating guy, I wouldn't have to hire anyone. Hint # 2. He came into my house and stated there should be no reason why this should not be approved by Total Protect. The next day I called Total Protect and they stated it was declined because of wear and tear and pictures showing rust and corrosion. I said that was really strange because this was a newer unit and I couldn't see any rust. I said I wanted to see the pictures and they said they didn't have them yet. Then the CSR stated they haven't received the pictures yet. Very strange! When I contacted the service company, the same technician was extremely rude and said he didn't have any pictures and basically hang up on me. I called Total Protect back and spoke to a supervisor. She kept on referring to something about how the link couldn't have happened in 10 days and this was caused by wear and tear. I didn't know a supervisor, wherever she was out, could determine when the leak occurred. Home warranty plans are meant to protect your property. You purchase plans for protection down the road. Everything has wear and tear and to tell someone it's not covered by wear and tear is a joke. I'm out approximately $268 for a broken heat pump and still not repaired. Yes, opt out of the plan and of course they charged me for that. You can hire this company if you like, but do you due diligence first.

We were talking to people about whether it was worthwhile to have something cover certain things being that our house was not new. Our realtor suggested HMS Home Warranty. You just call them up to submit a claim, explain what's going on, they give the claim number and you call and/or they help you contact the actual company that can do the work. And then, they come out and take care of it. Most of the contractors have been extremely professional and they have done what they needed to get the job the done. Everything has worked to what we had expected so it feels like we're getting our value's worth of security and at the same time, we're able to get things done.

I had Choice and a friend of mine told me about TotalProtect. Choice is not worth the paper it's written on. I paid them four years upfront and when I was having a problem with the unit and I called them, "Oh, we don't cover that." Why did I pay these people all this money upfront? So, I said I'm going with TotalProtect. Choice said I couldn't get my money back and I need somebody that's gonna service me. I'm disabled and 62 years old. I had to pay $1,425 for the unit that was out of my pocket. That was tough but I had to do it. It was really easy signing up with TotalProtect and so is the claim process. The person that came here and replaced my unit did an excellent job. I suggest everybody to get TotalProtect. It's an excellent company.

We bought the house back in April and HMS Home Warranty was provided by the realtor. It's been easy to do the claim online and we were able to contact someone quick to get the problem solved as fast as possible. If you try to call, it takes a while to get through. One time my wife was on the phone for quite a while so while she was there, I went online and had the claim filed in five minutes. The technicians were great and they finished quick. HMS has been good so far and has done exactly what we needed it to do.

I called HMS on 12/16/16 when my tenants notified me that the washer was not cycling appropriately. On 12/19/16 they sent a contractor, PAS, LLC, troubleshoot. The gentleman stated it was probably the timer or transmission but we notify the warranty company and get the part ordered; should take 7-10 business days. Realizing the timing and the holidays pending we expected longer and I set the expectations with my tenant. On 1/10, when neither my tenant or I had heard anything from the contractor I committed to calling HMS back for an update. I called on 1/11 and was informed that the contractor didn't even submit the diagnostic until 1/10. They approved the part that morning and committed to shipping. While I was out of town for work on 1/18, the contractor offered to come by in 2 days and I advised him that was unacceptable due the already unexplained wait.

When I had an electrical problem, HMS Home Warranty gave me the number of the guy who lives in Kokomo which is about 40 minutes from where I live. But the guy said there'was really no way for him to get to me and that HMS doesn't exist. I told him okay but HMS kept calling me back and kept saying they'll get somebody. But after six weeks it was a little excessive so I called the state attorney general's office to see if they could help get it resolved and an electrician came and took care of the problem. I paid him his fee and everything was fine. It was bizarre.

My bank suggested that I signup with TotalProtect. We have lived in our home for about three years at the time and it seemed like a good idea. We're raising kids and it seemed affordable to be able to handle repairs. We've been with them for many years now and we love them. It's super easy to submit a claim by phone but I've also used the option to do it online. They usually call the same day and they tell me the name and phone number of who is going to be over. Then, somebody comes over. It's a simple process.

I got a home warranty so if something gets broken, I don't have to worry about scrounging the fee and how I'm gonna get it repaired. When one goes out on retirement, sometimes they don't have the funds there. And being single, at least I have an insurance and it'll be less stress for me because all I have to do is pay the $100 deductible and TotalProtect will work from there as long as it's covered under their guidelines.

I was happy with my experience with TotalProtect Home Warranty. They did what they're supposed to do so I don't have any complaints. The gentleman came in and fixed the heat. He knew what he was doing and didn't take him long to get right to what he needed to get done. He either had the part or it was something that he could do. It was during the cold season and we had no heat so it was a big turnaround for us. It was a whole lot better because the ball got dropped a couple of times previously, but this time it was fine. We didn't have to do a lot of back and forth. The heat went out once before during the same time and they had to order a part. Being cold and waiting on a part and using space heaters are not very pleasant things.

We had been using Sears for a long time on products that we bought from them and we decided to make a change. We went with TotalProtect Home Warranty and we haven't had a problem when we submitted our claims. It's been easy. The claims representatives handled themselves very professionally and all of my interactions with the technicians had been reasonably good. In fact, the last people who came out to fix our heating and air-conditioning units did an excellent job. TotalProtect is very good at listening to my issues and they do everything they can to resolve if there's a pending one. I've already recommended them to other people. TotalProtect takes it all the way.

I've had TotalProtect for years. They work with the U.S. Bank where we have our mortgage through. It has been easy to submit a claim and the claims representatives and the technicians have been very good. I would recommend them.

Everything in my house was pretty new and I don't have a lot of money. In an event something breaks down, why should I go and freak out when I can have a home protection warranty that's going to help me out and so I'm not gonna have to go through huge expenses that I can't afford. My daughter-in-law and I did some research and TotalProtect was the most reliable and had the best statistics. My insurance agent recommended them as well so we chose them.

Acquiring a home warranty was a good deal and with TotalProtect, I've never had any problem when submitting a claim. I just call them, they tell me who to call, and it’s done. I always had a good experience with the people they send and I'm happy with the work that they do. I am very satisfied with TotalProtect.

I'm 100% satisfied with TotalProtect Home Warranty. I have electronics at home and I don't know when they can go bad or where to have them fixed. I'm retired right now and having an insurance for my appliances is the most logical thing to do. In case I have an issue, I can call it in and have someone come work on it without me having to bring out a huge amount of cash that I may not have at that time. So I looked up online and the reviews from other people on different forums for TotalProtect were so good. They're affordable and have good ratings so I went for them.

The quality of the vendors that TotalProtect sends is excellent. The vendors are friendly, well-trained, polite, decently dressed people with good attitude and they seem to know what they're doing. I had another home warranty plan, Colonial Home Warranty plan and they were a scam. They said they couldn't fix my stove and they tried on and on and when I switched over to TotalProtect, they sent somebody out and he fixed it. And the same stove broke down again recently and the guy came out and there were just some screws tightening.

The previous house owners had TotalProtect and suggested that I use it. It's great submitting a claim with them and I do it on the phone. It's always been good with the claims reps too. The technicians were all wonderful as well. It’d be great though if there’s any updated booklet or information that TotalProtect could send me. I've gotten an update from them once since they changed their name.

When I submit a claim, I call HMS and tell them what the problem is and then they call me and let me know who is going to come out once they find somebody. If there's a part that they have to order, they let me know about it and when they'll be back. Then another company calls me and lets me know when the part's back and when the technician would come. They also let me know the prices, half now and the other half when they come back out or when they finish with doing the work.

I've had HMS Home Warranty since I've owned my home, and that's been over 20 years. They are also our preferred vendor at the real estate company I work for. I have an older home, so to me, it's a peace of mind. I'd rather pay $400, $500 a year than worry about bigger bills and I think there's value to it. I've submitted claims online and in person and I've had several submissions throughout the years. I've had my air-conditioning unit, water heater unit and heating system replaced and a few other minor repairs. My last submission, I couldn't believe how fast HMS reacted and how nice they were. I talked to them right away, and they took care of the problem that day, so it was very quick and efficient. I can only recall one vendor complaining about how they aren't really paid well by the HMS, but other than that, it's been a positive experience for me. I was very impressed.

We own a home and things break down. I thought it was a good idea to get some extra protection and my son-in-law gave me TotalProtect's name. It has paid off. It's easy to submit a claim, although it's a slow process and can't be helped because they have to get the contractor, give me the number, and then I have to call the contractor to set up an appointment so sometimes it takes a couple of days. Whereas if I call the repairman today by myself, he would probably be here today. But it's worthy to me because of the protection.

I'm a widow and with only my income, I needed some sort of backup just in case so I got a home warranty. The first time I called in a claim with TotalProtect regarding my furnace, it was the easiest phone call I ever had to make. The rep was very helpful and she told me the coverage that I had. She also told me not to worry about it and that they would find a person in my area, and let them know after she gave me the information. She gave me the name of the company to call and I called them. They called back within a few hours and a technician was out the next day.

When I went to purchase my home, the seller gave me a one-year contract with HMS and I stayed with them ever since. I filed a claim for a leaky pipe in my ceiling and it was a pretty easy process. The technician was very friendly and he explained to me what the issue was and what he needed to do to fix it. I'm pretty satisfied with the quality of work.

Previously we had required service to a refrigerator that could not be repaired. We had great difficulty getting help with the matter until I posted a negative review on this site explaining the situation. After the review we were contacted by Johnathon a representative of media relations department. Our refrigerator matter was finally resolved and we were extremely happy with the outcome. When our oil burner furnace needed repairs Jonathan was incredibly helpful in managing the situation. His immediate help got us a quick repair and we have had no further issues and kept warm during the extreme weather events we have had in our area since January.We were so greatful for all of his help. Were it not for the Consumer Affairs website enabling consumers to be able to write reviews we might never have reached a positive outcome.

I was gonna cancel HMS Home Warranty because I didn't see any need in it but my wife convinced me to keep it. And you won't believe the things that started happening once we bought this house and kept that warranty on here. We've had troubles with our stove, dishwasher, central air-conditioning unit, furnace and garage door, that's a lot to happen in one short time. We knew that there was a $100 deductible and we thought, "Well, that's pretty high for each of them." But when you have many things go wrong as we did, then all of a sudden it's like, "Whoa, we really came out ahead on this deal." They're losing money on us, trust me.

TotalProtect is a really great company and has a good service. I would highly recommend them. I used to have another home warranty that wasn't worth a damn and I mentioned it to a friend of mine who had TotalProtect. I then contacted TotalProtect and switched over and I've been very happy since then. If I call right now, I would have a claim in 3-5 minutes and I'd know who's the contractor and have his phone number. The contractors immediately get the claim as soon as I get their number. If it's a workday, I can talk to them within just a couple of minutes. I'd normally call them before they call me. Then they'll come out and either fix the problem or get a new one if it can't be fixed. I got a brand new $1000 refrigerator a few months ago because the old one wasn't made anymore and its part was not available. So they're the best.

I one of those people who prefer that people show me what they can do rather than they tell me about it. As anything can go wrong, I got TotalProtect. I have to have a plumber and an electrician, and it's going to cost me more than what I'm paying them in premium. With TotalProtect all I have to pay is the $75 service fee and they handle the rest. I had technicians come out twice, and I got good results.

We were very pleased with HMS. Hector and everybody were very nice. When I reported, a person called me back and gave me the information I needed so the process was quick. On the other hand, I wasn't happy with the person who came to install the unit. They told me that he would spend six to seven hours so I took one of my vacation days. The installer came late and only spent one and a half hours. He also left a mess and didn’t clean. That wasn't professional. In spite of that, my husband and I will renew next year because I really like the treatment and the service that HMS gives to us.

We purchased our home in mid-November and moved in early December. Two of the toilets were leaking so I called the warranty company that we had via the closing on the home. They sent someone from a local plumbing company who replaced the insides of the toilet tank and told me they were not sure that the other toilet was covered. Apparently one of the screws holding the toilet down had deteriorated and was no longer holding the toilet to the floor and it was leaking. The technician instead wrote that it was put in wrong rather than stating it had rotted, so of course it was NOT covered. I told him that I had company coming in a few days and he said he would call the next day to let me know if it was going to be covered, but I never got called. Instead I called them and found out that it was not covered due to it "being installed wrong".

Sorry for the lack up update. I was indeed contacted the day after writing this review and the full amount of reimbursement was approved and handed off to whatever team does disbursement.

I then when to my 2nd thermostat and turn it on, now, the system work perfectly, I call Total Protect and let them know what I found out and ask if I can have the technician back for him to check what is going, they refuse and said, because they said I need a new system, they will not sent the technician out again, I said for a second opinion, they said I would have to open a new case and paid the $100 deductible again, I told them, it is like your car have a flat tire, and when you go to repair it, they said you need a new car, this is crazy! Today is Jan 9, 2017 I still have the problem and they refuse to send someone to diagnose the real problem, to me it look like a simple short somewhere. I'm done with them and will change company in the end of the month.

We've had a couple of different claims and they all went very well. The reps were very helpful and friendly. The contractors did a good job for every claim we had. Overall, I recommend HMS Home Warranty.

My home was gonna be 30 years old so that's why I got a home warranty and TotalProtect was offered through CitiMortgage, my mortgage company at that time. They built directly through my mortgage so I just added 37 bucks to the mortgage. It was really simple and I didn't have to write another check though now I pay it via automatic withdraw. Submitting a claim is really easy. It's understanding what my part of the billing is when things start being repaired is what the questions always are.

I call TotalProtect to submit a claim and usually the provider calls me. But for the most recent claim, I called TotalProtect and then they told me whom to call. Their techs who came did fine and they had good quality of work. There was a plumber named Mark who was great. He did the work and answered a bunch of questions. TotalProtect have been very good to me.

We used our home warranty when we started having issues with our furnace mid December. The technician came out and assessed the situation after needing 2 visits to confirm the issue. We needed a replacement of the indoor portion of our furnace but with it being 2 days before Christmas we were aware there would be a wait, which was fine, I understand it's the holidays. We hear nothing until December 30 when my husband calls to see what's going, I mean we had been running our emergency heat at the technician's suggestion for quite a while, it was time for someone to say something.

Our hot water heater went out on 12/31/2016, as well as having a leak from the main water line. Was not able to reach anyone on 1/1/2017, despite their claim of 24 hours a day, 7 days a week. Finally reached someone on Monday, 1/2/2017. Original vendor assigned to us couldn't come out until Friday. This was not acceptable, we have an infant and already had leaking water and no hater water for 2 days.

I bought a house 5 weeks ago with this so called warranty service. I have had to call 4 times for the same problem (Yea I was sold a lemon). Anyway, I wait each time 20 to 50+ min. Wait 4 to 5 days for service and the same problem is still happening. By the way I live in Ohio. It’s December and January and have little or no heat. Wish I had been able to choose my warranty co, but obviously I didn't. Funny when I complained. They called me everyday when I went outside their options and thought it was fixed. Another cold front here and guess what - I and my handicapped daughter with a BAD HEART are without heat and on the phone for 55 min waiting for no help AGAIN!!!

It's really easy to submit a claim to HMS through the internet with a turnaround of less than an hour. Once, I was in a bit of trouble with one of the contractors because they keep getting the wrong part and so the equipment still has not been fixed. It's been over a month. It's a problem with the heater so with this cold weather, it's important. But the other technicians have been great.

I have TotalProtect for so many years. I usually submit my claim over the phone and it normally works very well. However, the last time was kind of a big comedy. The rep gave me a phone number to call and it was to a plumbing place. I told her it's a stove oven issue and she said that's who I should call so I did thinking they've gotten into some other line of business in addition to plumbing and heating. But they haven't so I had to call back and get a different number. It ended up being Sears I should have been calling. But overall, I've had excellent customer service from the TotalProtect people, that's why I keep them. They're efficient and professional.

Submitting a claim with TotalProtect has been great. I either go online or call and they give me the number of the vendor. Then they usually call me or I call them and they make an appointment. They are usually here very timely and do their job. My experience has always been very satisfactory. As a matter of fact, one time I had an issue with my microwave and they couldn't do anything about it so they replaced the whole thing and that was great. I've recommended TotalProtect to a friend and have bought the warranty for my mother.

The real problem comes with all the disclaimers about what is actually covered on each repair. I found out even though things are covered, they may not be completely covered. So here is where things get really bad. I called to update my plan and once I finally got someone on the phone, they changed the plan and continued to charge me for the new and old plan. I stayed on hold for hours and days trying to get this corrected. All was good until I sold a home and tried to cancel the policy. Again, on hold for over 1 hour to cancel. Said it was done and even got a confirm number. Today I saw a charge on my credit card again for the cancelled policy. Again, sat on hold for over 1 hour to be told nothing was done and that I needed to be transfered. I had to sit on hold all over again. Every time I asked for a manager, they ALWAYS refused. It seems they play the same game and just refuse to stop charging you. At this point I am now hoping they cancelled both policies. To be safe I am telling my credit card to refuse all charges from them.

Very inconsistent and highly unaccountable. Most problems are outside the scope of coverage so don't bother using their service. We had their premium plan and it barely covers anything. I currently have a broken heater that a technician looked at 10 days ago and 'ordered parts for'. We haven't heard from him since despite numerous efforts to reach him. To top it all, Total Protect just informed us that the failure wasn't covered after we called Total Protect ourselves.

I'm very satisfied TotalProtect's customer service and how they handle the claims. I could submit claims online or call anytime and it's very easy to do. Whatever was fixed have not been broken again and I didn't have to call again. Everybody that I have talked to is nice and very helpful and whenever I needed the service, it was there. I've been keeping the same warranty and have highly recommended it. I even recommended it to my daughter.

Our washing machine broke down a week before Christmas. We called the next morning (Dec 19) to file a claim. Technician didn't come out until 8 am Thursday morning. Received a call at 8:30 am from HMS warranty that we will be contacted within 1-2 business days. No one ever called. Called them yesterday, Tuesday, Dec. 27 and was told our claim was still in research and no decision has been made yet but I should hear something in a day or so. Called this afternoon and was told our claim got lost! Won't hear for another few days. Seriously!!! We have 4 teenagers in sports and no washing machine for 2 weeks. Very poor service with no sense of urgency to get our problem resolved. I would never recommend this service and will not be renewing.

We had a concern with the air conditioner one time, but whoever TotalProtect sent out never showed up. But except for that bad experience, everything is going fine with TotalProtect. They have a very easy claims process and it's great talking to their claims reps.

I was looking to change from the provider that I had before and found out about TotalProtect through an internet search. I have not heard anything about it in particular before. It provided overall coverage that I need and the pricing was competitive. So I thought I'd give it a shot. So far, everything has worked well. We’ve submitted two claims. It was easy to do online. The follow up was quick and I've been happy with both of the providers that they sent out. Both of them have been very good and thorough. Sears was the first one and then, Wave Plumbing was the second. Both were great. I'm very happy with the work. The young man that called to go over the second claim details was absolutely wonderful. He went above and beyond in explaining everything, looking at options for us to save cost, because the pieces that were not covered on the repair were pretty costly. So he gave us some input on that and really helped and that's very different.

I called these people to get service on my Samsung Washing Machine., and they started telling me about all the recalls on a different type of machine. Then they started reading me the contract's fine print when i told them, I did not know what the problem was - just would not work. Then, MORE BS. I told them to cancel my contract as of that minute. Had to tell them AGAIN the next day email. STILL WAITING FOR MY REFUND - STAY AWAY from these crooks.

HMS Home Warranty was given to us for 12 months for free in the sale of the home. Most of the time, submitting a claim has been great. However, one time, the contractor took a little bit of time. One winter, our furnace went out and it happened when the temperature was 1 degree and was dropping down to -20. They had to get it approved and a part wasn’t available. Then they had to order it and it was shipped in. So we went three days with no heat in this house. It was tough. Then the guy that put the furnace in and took everything out put the unit back together backwards. So when I called and got someone else to come out, they were able to see that it was done backwards and they had to fix it. So I just had one real experience with one bad situation. But other than that, it's been easy and convenient, and I've been really happy about them. Their claims rep have always been very helpful and try to help out.

Having TotalProtect has been really good. They've gone through my washer, my dryer, and my heater. On my furnace, the company that was supposed to call and set up an appointment, never called. It was pretty cold in the house. So, I had my own guy. He had worked on it before because it was pretty cold. I was in a pickle because I got to get it fixed. I can't wait days and days for the heat to work. But then when we called TotalProtect, they said they would take care of the bill for me even though I went through my own person. I was very appreciative of them doing that. It was wonderful and I was very pleased.

When I purchased my house, the insurance from HMS Home Warranty had been free the first year but I make payments now. It's very easy submitting a claim with HMS. I haven't had any problems with it. The technician who came to service my appliance was great. HMS does good work but I hope they stop raising my bill.

I had been paying monthly premiums on this plan for years. My water heater stopped working and I called. They gave me the name of an outfit who could not even come out to look at it for four days. When the technician told them it needed to be replaced, "Total Protect Gold" told me I had to wait until they ordered it which would then be shipped to this small contractor, and the contractor said it sometimes takes this warranty company a long time to order and ship replacement parts or appliances. In addition to my $100 deductible "Total Protect" told me I had to pay for additional cost to install it, (over $230) and they would not give me an estimate as to when I could expect to have fixed, as they didn't consider being without hot water an emergency. I explained I was a senior citizen and ill and all they kept saying was it was not an emergency. I am still without hot water, no estimated date of repair, no answers at all. This company took many years of premium, no concern about health, horrible customer service. They seem to want to avoid paying legitimate claim. Completely misleading advertising. I would advise other senior citizens to think twice before paying this company high premiums for horrible customer and bad claims service. They do not care about seniors, and when you do have a claim they do not respond promptly. It appears to take advantage of people, collect the premiums and then work with low service contractors.

I never had a problem submitting a claim with TotalProtect. It was pretty easy to do. The technician told me what was going on during the repair and I'm happy with his work. I would recommend TotalProtect to a friend.

The first time we used HMS, we didn't like the company that they picked but we were stuck with it. The air conditioner went out and they sent a technician out here. They fixed the AC but it went out again so we had to call them back. We asked HMS if they could give us somebody else and they told us we would have to pay for a second service call. During that time, we should've been put in an emergency status because it was 95 degrees in the house all the time and we had to buy a window unit. I went up the ranks with them and asked if somebody would pay me back the window unit. The manager called me back the next day and said they couldn't pay for it.

The real estate agent who helped us buy our home had known about HMS, and used them, and had an account with them herself for her own home. She became a friend of ours and by the time we bought the house, she said that if we're not gonna buy this policy, she's gonna buy it for us. So if she believed that strongly in it, I'll buy it. We've been in it ever since. We've used HMS for a whole variety of things and they’ve been great. We used to submit claims over the phone, but now we do it online. Then they give us the name of the company and a phone number. I call them and then schedule an appointment with them.

If we had a major problem with my home and my mother-in-law's house, we wouldn't be able to come up with $4,000. When I got the advertisement from TotalProtect, I thought about trying it out. When my mom told me that she had some issues with her stove, I told her that I didn't want her to worry about anything else so I was going to take up TotalProtect for her house, my mother-in-law's house, and my house. I'm 65 and I needed to know that we had some protection on these three houses.

Our furnace quit working 10 days ago. we called Total Protect and they sent someone out 3 days later. The guy was nice but didn't have anything that could be needed to fix the furnace. He had to go buy a part at a hardware store which was a joke because the blower motor is the problem not the capacitor. When he found the capacitor wasn't the problem it was the motor he said the store had to order it and took our 100 dollar deductible and left. The store had the blower motor in stock because I called. These people just wanna sell you something. They told us they wouldn't replace the blower motor because that might not be the only problem. What they will do is sell us a whole new furnace. We gave in because we have to do something. So now we have been waiting on a furnace freezing our butts off. It hasn't been a Merry Christmas.

The claims process is pretty quick but the problem I have is the appointment is sometimes three days later. Another concern is for my washing machine which is 18 years old. The Sears technician came out and said he won't replace the washing machine but he could try to put something on it to fix it. That's what I didn't like about it. What's the reason of having a warranty if they're not gonna replace an item that I had for the last five or six years? Other than those, everything else went fine. Their claims reps and the technicians they send are always efficient and always good. I have recommended TotalProtect to other people including my sister who got it. And I also told about TotalProtect to my neighbor across the street, and they'll try to get it, too.

When we bought our home in Bowie, HMS Home Warranty was one of the options to go with. We enjoyed their service so we stuck with them. Submitting a claim with them is easy. I prefer talking to people because I have questions about things before and I'm a planner, so I need everything straight in my line. The claims reps have always been very courteous and knowledgeable of what we needed and what we're able to get. The most recent claim we did was online but painless. The technician who came out was very nice, knowledgeable and quick. He told us that if we had any issues, we can call and they'll come back to make sure it's fixed right. We like HMS so much that when we bought our second house and the one year with the other company was out, we quickly switched. So far, we haven't had any complaints and we're very happy.

The people who TotalProtect had originally called to give me a call never did so it was disappointing on that part. But the second people that I had called were great. They were right on the issue and that was good. Their guy was real professional and really nice. The quality of his work was great. And then, about a week later, the other people called but I told them I'm done with them. Nonetheless, it's been a great experience with TotalProtect. I would definitely recommend them.

HMS Home Warranty came with our home when we purchased it and I've just been extending it. I submit claims online and it seems to work pretty good. Their technicians have all been friendly and helpful, and got the job done quickly and the work has been excellent.

My bank sent me something in the mail saying that TotalProtect offered a home warranty. My house is 16 years old and most of the stuff are original so I thought it would probably be a good idea to acquire a home warranty. Submitting a claim to TotalProtect was very easy and they provide very good customer service. The lady that we spoke to was very pleasant. My wife mainly dealt with the technician who came to service our appliances and she said he was very nice and professional. I've already referred TotalProtect to family members. I'm very happy. We had no problems whatsoever.

HMS Home Warranty is very professional. When something breaks, I call on them, they come out and fix it, I pay the deductible, and the claim is taken care of in a timely manner. I cannot really ask for more than that. Whether the claim is provided through a phone call or online, I receive responses in a timely manner which sets the process in motion and the repairs are completed. I’ll recommend HMS Home Warranty to anybody.

Our real estate agent's customers have been using HMS Home Warranty and they don't have any negative feedback about the company. I had my furnace and air-conditioning replaced in the same week thru them and submitting a claim has been really easy so far. I called and did the automated system then somebody gave me a call back to let me know that the claim has been approved. Right then and there when I called, they gave me the name of the provider that's gonna come out and service my problem. For the two incidents, the contractors have been knowledgeable and reputable. Everything's been really good and so far, everybody has been really helpful.

I have second home that I didnt use it too much. The appliances are a little older and if their warranties cannot cover them, I figured I should use a home warranty. I got TotalProtect. I was not very happy the last time I made a claim because when I called for my air conditioner, it's all automated. I couldnt talk to anybody and explain what I needed. I had to play with a menu for 20 minutes until I could finally talk to somebody in the company. I live in an area where there are not too many companies that service and when I filed a claim, my automated attendant took all the information and sent it to a company that was 50 miles from here. Those guys are not going to come here just to check my air conditioner and I needed to talk and explain that to somebody from them but I couldn't. They should find somebody in my area.

I submitted a claim back in the summer time and that worked out pretty well. But last month, I submitted a claim for a wall oven. I placed my call November 21st and on the 16th of December, my oven is neither fixed nor replaced. They have sent three companies that looked at it and said that they can't repair it and could not replace it without HMS making a decision. Instead of replacing, HMS keeps on referring a new company. They have been giving me a little bit of a runaround. They are now sending a fourth company and I'm going to see what happens. If it happens again, I will ask for my initial fee that I paid for the first year. Then I'm going to report them to RE/MAX 100 who referred me to them because they're putting their name on the line saying, "This is a good company to use." I'm hoping they will give me my money back so I'd move to another company or worse case is I buy a brand new oven. I can't keep going through what I'm going through.

I’ve been with TotalProtect for eight years now and my experience has been wonderful. When I call and make a claim, they try to get the company that I prefer. And they work so expeditiously. It's fast and I have not had any problems with TotalProtect. All of the technicians that they sent were very courteous.

When I submitted a claim with HMS Home Warranty, it went easy and smooth. They took care of everything in good time but the technician that they first gave me didn’t show up. I called them but they never picked up the phone. So, I called HMS back and they gave me the second technician who came right away. He was a very good person. I will recommend HMS Home Warranty to anybody.