Cinch Home Services Reviews

It's a little costly and I rarely use it. But if there's a problem, it could be significant. Before they start asking people to increase, they should check their usage and see if they are a high user. And then, increase it based on the people who use it an exorbitant amount. But so far, it's been good, except for when I had somebody repair my doorbell two years ago. I told him not to pull the wire because it was short and it would break. The guy who installed my door told me if I ever have a problem with my doorbell, I should have them do an extension first. So I told him that, but he still pulled the wire and it broke.

I submitted a claim to TotalProtect over the phone and it’s been fair. The claim process was fine. However, one of the contractors that came out lied to me. He told me the part was covered and then at the last minute he said it wasn’t, but he was here with the part. It ended up costing me money. I told him if it wasn’t covered, I don’t wanna do it. That didn’t sit too well with me. But as long as they fix what I have, I’m happy. They're as good as any other home warranty.

My realtor bought me the HMS warranty when I bought my home for a year. My only issue with them is the plumbing company that they were using. When they would send their person out, he would just do the bare minimum and would always have to come out and redo the work. I had an issue going on when I moved here which resulted in me having to put in a claim with my homeowners insurance. For two years, water was leaking between the ceiling and the bathroom upstairs, and it caused mold to develop in my home. It cost me some money that I didn’t have. The first time that they came out, they should’ve detected that issue but it just kept going on and on until early part of this year when they actually sent the supervisor out to take care of the issue and found the leak, and the mold had already developed.

I’ve been very happy with TotalProtect's program and got a couple other people in it and they've been enjoying it as well. It's been very successful every time I had to file a claim for whatever that needs to be done at home. Their reps have been very positive and tried to direct me to the right direction. When submitting a claim, I call TotalProtect first and then they give a confirmation number, and then I call the contractor. The most recent came in a couple of weeks ago. They took their time and did a fantastic job.

The TotalProtect reps are very pleasant and helpful and the service has been very accommodating. The contractors have all been terrific and I haven’t had any issues with any of them. They’ve all been very high quality, helpful and wonderful. Everything’s always worked really well. Being at this point now, knowing that I can make a phone call and have people come out and I don’t have to worry about it is wonderful.

I have no issues with HMS Home Warranty's services. All of the technicians have been good. I just had a refrigerator guy and I don't know if I should ask him to do an overall service on the refrigerator. The ice maker was broken, so he just did the ice maker portion.

I called in to file a claim on 10/26/16 advised the girl Monica that I had no running water and i have Well Pump. The service tech guy came out to my house today and states he had a service tech request for Septic with a water leak. I advised him that was not accurate and advised him i have NO running water. Then he looked at what i needed and before i know it i am getting a call from Total Protect telling me i am not covered for Well. I am like huhhhhh??? I told them I had signed up for my coverage to cover Septic and Well. I was on the phone with them for about a hour and was put on hold multiple times. I advised them that the service tech request was false from the customer service rep that submitted it first of all and now i had to pay a $75 deductible for the service tech for nothing! Needless to say I cancelled my membership requested a refund for my monthly premium as well as my deductible as this was not right at all! I have filed a Better Business Bureau complaint on them as well. Good Luck to all that signs up with them! Company with a great promotion to get you in there but once you in they screw you some way or another.

The water supply hose from my toilet upstairs leaked which caused a lot of damage in the house. I had a lot of stress with the damage and didn't have the time to call HMS Home Warranty, so I had it fixed with my own contractor. I was supposed to get it authorized by HMS Home Warranty before doing the work and so I asked for their consideration. It took a while to get approved, but they covered it anyway and the process was not painful at all. I would've left if they didn't since I've paid a lot of money into it.

Wells Fargo recommended TotalProtect to me. I read the letters that they sent me and it made sense. I've had TotalProtect's coverage for years now. Submitting a claim has been simple. Their claims rep was always supportive and the quality of the work done has been very good. I've already recommended the company to multiple people.

So far, my experience with HMS Home Warranty has been good. It was included when I was purchasing the house. They have an easy claim process. I've done it several times and they're responsive. Their technicians have all been great. It's been a very good experience.

The claim people from TotalProtect Home Warranty and their contractors are absolutely nice. I have no issues with any of them. The plumbing work was fine. Everything is excellent. The only issue I had is the way the claim is set because you don't know what is covered. When I had an issue with my slop sink in the basement their staff said that its not covered. I got concerned because I'm paying people to come out to pay them $80 as my deductible and then find out they aren't covered. I lost $80 with that. I could have gotten another plumber to do the job for the same price or less. Now, I got to pay the $80 then get a plumber. If it's covered, I'm already out $140 right there from a job for somebody just to see if I'm covered or not.

The claim reps of HMS have been great. However, for the claim we put in for our garage door opener with Sears, the technicians were absolutely awful to deal with. They came out on the day that they were gonna come out. They said they needed a part and they would be back to let us know when. They called me and told me that they would be out here on a Friday to do the work. So my wife took off of work for the whole day to be here for this appointment but they didn't show up. They ended up coming back the following day, saying that they were there but no one was there to answer. And that's a lie, no one was here. They said it was a lack of communication, but my wife was sitting here all day. But the guy who came out and fixed it in the end was a very nice guy. I told him my problem about their company and he said they treat most technicians like crap, too. So I wouldn't use Sears.

I had a different company with another home that I have but I'm not too thrilled about working with them so I decided to go with TotalProtect Home Warranty when I purchased a new home. Everything is great with Total Protect and I appreciate it. We have no problems with their contractors. They are very polite and do a good job.

When I bought my home, HMS was the home warranty company that had it for the year. Then, when the year was up, I renewed it. In the two occasions that I've called them for a claim, they took care of the situation and fixed what was broken. I've had very professional and friendly talks with their claims reps. At one point, I couldn't reach the contractor they told me to call so I called HMS back and they contacted the contractor for me and set up the appointment. The techs that have come knew what they were doing and what they fixed worked. I would recommend them.

Things go wrong around the house and I'm not physically able to take care of all that stuff, so I figured that it would be a good thing to get a home warranty. TotalProtect was the provider I got a hold of first and home warranty might not have even been in business when they started. It's beautiful when submitting a claim with them. You can make a claim on the internet and you don't have to talk to anybody. It's real easy for me, although I'm 81 years old and sometimes I'm just not all here and can't even remember my ZIP code. The claims reps were very professional and friendly. The contractors were very good too. We have some very friendly people coming over to work on our stuff. You wouldn't think they would need to be so good because all I'm giving is $64. TotalProtect has been great, their people are always friendly, the charges are excellent, and they're quick.

Been over a month. After numerous calls and emails to Sheila ** and Demetrius ** my AC is still not working and they are not returning any calls, waste of money and time. Worst experience I have ever had with a company.

My brother has TotalProtect on all of his houses. He told me about it a couple of years ago and I didn’t listen to him then. So far I'm pleased with TotalProtect and it’s something good to have. They came out twice for the air conditioner and they were courteous when I called. Our utility in New Jersey’s public service charges much more than the $48.10 that I’m paying a month, and they don’t do as many things. I would recommend TotalProtect to a friend and I had told somebody about them.

The house had HMS Home Warranty in place when I bought it. I've submitted a couple of claims in the two years I've been with them, and it has been good. The reps are very helpful and courteous. One time there was a little bit of a mix up on the company that I was told to contact. When I was waiting to hear from the company, I called in and was put in touch with a different one. So there was confusion there, but it was quickly rectified.

Needless to say before they returned the freezer caved in due to the ice build-up. Due to their negligence to honor the original service and follow directions of the original call. Now they refused to pay the claim due to the cave in. I have talk with Lisa in Management no help..whatsoever

I'd never know if something will happen in life so I figured to get home warranty. It's been very simple to call in a claim to TotalProtect. I've never had any problems and I always get whatever I need. The technicians who had come have helped us and are always nice. I'd keep TotalProtect as long as I can.

I bought the house in the middle of the winter and they couldn't test the air conditioners so I told the owner that I wanted a home warranty. The realtors selected HMS and I've continued it since then. When I've tried to call them in the evening or on a weekend, the hold is really long. However, if something goes wrong during the week the answer time is really fast. because filing a claim online doesn't work well for me, what I've learned is that I just need to put aside 45 minutes on a weekend during the evening in order to talk with someone.

When we bought the house I asked my realtor to advise me on which home warranty to avail of and he recommended HMS Home Warranty which I'm appreciative of. We've used them twice already and they've been professional, fast and responsive. We've had a lot of communication back and forth on the progress. The contractors they sent came out and made the necessary repairs. We are happy with the contractors' work. I intend to continue every year renewing HMS Home Warranty's service.

After reading about TotalProtect, I decided that it would be something I needed to get. My payments come out of my house loan which is convenient. Our only claim so far was for an electrical problem. I filed it online which was easy to do. When the tech came, only my husband was there and he said that the tech was quick and that everything went well. The quality of the work done was good.

The first claim we submitted was for our air conditioner. It went out so I called HMS Home Warranty, and it was fixed within a couple of days. Everything was really smooth. It was a good experience. Then the beginning of this month, October, we had a sump pump down in the basement that quit working so I called again and got another claim number. HMS gave me a local plumbing company to contact. I called the guy and he had me take pictures of the sump pit and the actual pump itself in the water. I waited four days and I didn’t hear anything. So I called and asked what's going on. I told him that I've been bailing out water by hand every day down in the basement. He said that he's waiting for HMS to approve the claim. It was frustrating because I work in the yard and I couldn’t be running all day doing that so I went and bought a pump and saved the receipt.

I needed protection so I looked over the internet for a home warranty and chose TotalProtect due to its price. So far, I'm very pleased with my experience with the company even if I haven't filed a claim yet. I look forward to them insuring all the things that I have.

I checked into two warranty company, and TotalProtect had the most coverage and the best price at the time. Submitting claims over the phone has been great. The technicians have been good so far, and the last one when our AC system went out, Quigley Heating & Cooling came and they're the best ever.

I signed up with HMS Home Warranty since early 2000 and they're good when it comes to claim submission. I called the claim number and they take the information down. They usually try to find a contractor for me right away. All of the technicians that came were very professional and polite and knew what they had to do. Then I paid them the deductible. If I haven't had a home warranty, I would've had to pay out of my pocket. I’ve referred HMS Home Warranty to other people as well all throughout the years but HMS may want to get additional contractors especially when things break down over the weekend. Sometimes we have problems in getting some of the contractors but they've always kept working until we got somebody.

Submitting a claim with HMS Home Warranty has always been great and efficient. They identify the contractor quickly and solve the problem, and I have never had any issues with the contractors. I recommend HMS Home Warranty.

We were new homeowners and needed to protect ourselves with a home warranty. For the most part, claims submission with AHS is always good. I've also had good interaction with the techs who come and am always satisfied with the quality of work done.

2 months waiting for service, 12 calls my cooktop has not been fixed yet. They call for follow-up but do not provide any information. Nice on the phone but nothing happens as promised. Now they want me to send the invoice for the cooktop, which I purchased 5 years ago.

I have a rental house in California, Maryland and wanted to make sure that the individuals who were renting the property had something that was economically affordable if something were to happen to the house, even though it was brand new, so I signed up with TotalProtect. I liked their networking and the availability of technicians, whether from HVAC to refrigerator repair, stove repair, air conditioning, gas, all at a moment's notice from one source. These technicians that have come are timely and professional, too. However, TotalProtect's claims processing needs to improve. The communication isn't at the level that I would like it to be at. It needs to be kinked out and worked out. Additionally, the cost of the overall service and what the customer receives back is a topic for discussion.

I like HMS Home Warranty. My experience with them has been good so far. Submitting a claim was easy. I just did what the instructions said and the right people came out. Everything was pretty simple and the work done was fantastic. The tech was really good, friendly, conscientious, and quick.

Air conditioner was not working I called and placed a claim. They sent Kennedy Service who never opened the unit but simply said to trim back some trees and the filter I had JUST replaced when the issue started trying to troubleshoot myself. I did those things the same day he told me to. The air temperature didn't improve so I called the company again and the rep told me sometimes it takes a little while to regulate and if it was still doing it in 10 days to call back. I did and requested they send a different rep since he didn't do his job the first time. They sent the same rep who charged another deductible and said the coil was bad. He said "that was probably the problem last time". The claim was approved and 2 weeks later finally fixed at an additional cost of $378. I have tried numerous times to explain to Total Protect reps that if the guy did his job the first time there wouldn't have been a second visit costing the second deductible. I am not questioning the additional cost as I understand things had to be retrofitted due to age of unit. The last rep told me I had to contact the service provider which is who told me to contact Total Protect to begin with so I am DONE going in circles. I went without air for almost two months due to the antics of this case.

We had problems with our heating and air conditioning systems. I called HMS and they did a great job of following through. Originally, they said there weren't any technicians in the area that were in their program that they could recommend. Then while I was doing research to find a repair company in rural Kansas where we were located, I got a call within about 45 minutes to an hour from a technician. The claims representative had gone the extra mile in trying to help their customer by finding somebody that could assist us.

Being that we’re retired, we figured having a home warranty would be the best. We went with TotalProtect and my experience when submitting a claim has been very professional and very prompt. The technicians have been good except for the one who came for the garage door. I had to call back and get another guy. Nevertheless, I’m glad I’ve got TotalProtect.

A relative said great things about TotalProtect so we went with them. When we submitted a claim to TotalProtect, the experience went very well. We got an immediate response and the process was not difficult at all. The claims rep was kind and the technician sent was also polite and knowledgeable.

To be on the safe side if anything breaks, I got a home warranty. A friend referred TotalProtect, and I have no complaints with them. Their work is very good. They come pretty fast, they're polite, and I'm very satisfied.

The whole process of submitting the claim with HMS Home Warranty was easy and I had a very good experience. The technicians were out twice, and I had good rapport with them. They were knowledgeable, friendly and prompt. I was satisfied when they were done. Overall, HMS have met my expectations.

A home warranty is a security blanket. If anything goes wrong, I pay a fee and TotalProtect does the rest of it. I have no problem with the service except for the one with my air conditioning. They gave me two companies that would not come to the house because of the geography - they didn’t service the area. I had to call back twice. Finally, I got to the local guy from ACS. We’ve had him here on a couple of occasions and he's fine. All I did was pay the one-time $85 but I gathered it’s going up to $100.

When I bought the house, the previous owner had the HMS Home Warranty on it so we went ahead and continued the service. For our last couple of transactions with HMS Home Warranty, I had a very pleasant experience in the claim submission. The phone calls with them and them accepting all the quotes that were coming were fabulous. Last year, it was very easy and quick filing the last two claims. I have no complaints on the quality of work that was performed and I'm a satisfied customer.

I have been satisfied with everything that TotalProtect has done as far as when I've had a claim, they’ve taken care of it. But there are some issues with some of the contractors that they used. They sent a company named Air Solution out to my house to install a unit out there. Every time they submit a claim, it goes through a manager and that manager goes through that claim to see if those are good charges or if it’s not. But the manager dropped the ball on mine. He let them charge me $400 on so-called access to my unit. I called some of the supervisors over there and I complained about it. They did not get back to me and I know they got the material on September the 30th ‘cause I’ve seen it certified. I sent them pictures along with a detailed letter showing them that these people were lying.

When I lived in Michigan, I always had a home warranty. So when I moved to Florida with new appliances, I figured I’d get another one. Having it is valuable, but for one year, I had absolutely no use for it. TotalProtect couldn’t find anybody to come check on my appliances. It took me over a year before I could finally get them into my house. Then it got to be a game with me waiting to see how long it was going to take for them to find somebody. I live in Punta Gorda and for some reason, they have a hard time finding somebody to do the appliances. I finally ended up buying all new appliances because two of them just went defunct on me. I kept TotalProtect but I didn’t bother with them. Also, submitting claims on the phone takes a little while. They're usually respectful except for that one year when they were very disrespectful and I kept calling back and complaining.

Excellent follow up and the contractors sent out by TotalProtect have been good. I submitted my claims over the phone and I've had fast service through the whole process. I've had several things done over the years and I've been very satisfied with the work.

Submitting a claim with HMS Home Warranty has been very positive. The turnaround seems to be fairly quick. We’ve used it several times and the technicians have been very knowledgeable and on time. We are satisfied with the quality of their work. We feel that HMS is so valuable so we will likely renew it after it expires in a year.

My experience when submitting a claim with HMS Home Warranty has been excellent. The technicians have been absolutely great except for one and I never had that company come back again. I don’t think the technician did what he told them he worked on but I couldn't prove it. Nevertheless, I have recommended HMS.

I decided to get a home warranty because I had an old home at the time and TotalProtect has been really good. It's just some of the vendors that aren't. I submit claims over the phone and getting somebody on the phone is fast. Their claims reps have been really helpful every time. The technicians have been really good up until this last time. I had two claims, one for my air-conditioner and another for my refrigerator. My refrigerator keeps going out on me and this last time it took the technicians almost three weeks to get the parts in my refrigerator. I was unhappy about that. It is fixed for now but I’ve already had it repaired six times. They also worked on my air conditioner but it has a leak somewhere in it, so they're going to have to come back out again next year.

I changed warranty companies a year ago and have regretted it ever since. I have used Total Protect three times, each experience worse than the last. Their inability to schedule a service call any sooner than a week after a call is frustrating enough but when I called August 23 about our broken dishwasher, the earliest I could get an appointment was Sept. 2. The technician came and informed me he would have to order parts and that he would have to return Sept. 20. More frustration, partly because their roster of approved technicians seems incredibly small and exclusive. Then I received two mysterious boxes in the mail. I had no idea what they were until I checked the return address and pieced together they wee the parts that were ordered. Very annoying as no one told me the parts were going to be delivered to my house. I almost returned them without checking because I assumed they were sent to the wrong address. On Sept. 20, a different technician arrived and, after about an hour I heard him say, "uh oh" Turns out the parts were the wrong parts. Not only that, he told me that even if they got the right parts he didn't think it was worth it and that I should have a replacement dishwasher. I said, great, c we do that? He told me it had to be approved by Total Protect. I called and the service rep told me it had to go through certain channels at Total Protect. I told her that the technician was right here and he could talk directly to her. Sh said they weren't allowed to do that and that it had to be submitted and then reviewed. I asked to speak to a superior and she said, "that won't do any good, they will tell you just what I have told you." She then told me she would submit my complaint and someone would return my call. Within an hour someone did call back. A woman who told me the request for a replacement dishwasher had been submitted and would be ordered, arriving in three to five days. She also assured me she would personally check on the status and make sure things were moving forward. I also had to call another place and approve the model of dishwasher they were going to order, which I did and asked that it be the white model, not black. This was a Tuesday. I heard nothing, so I called Friday and was told that the request was being processed. Ridiculous. I was furious by now and was told to check back Monday. I called Monday and was cheerfully told the order had been processed and approved Friday at noon, a full three days after it had been submitted. But the dishwasher wouldn't be delivered until the following Monday, Oct. 3. I was on an out of town school field trip Thursday Sept. 29 when I got a call telling me the dishwasher would be delivered the next day, Sept. 30. Knowing I would still be out of town, I informed my daughter that it would be delivered the next morning. The morning of the 30th the delivery company called me telling me they would be at my house by 10am; they arrived at 10:30. My daughter called me an hour later telling me they couldn't install the dishwasher because the power cord that came with it was too short, so they left it there, uninstalled. When I got home that night I discovered that, not only did they not install it, the dishwasher was black instead of white as I had requested. My experience with Total Protect was so dismal, I set about hiring someone to come in and install the dishwasher which cost me another $150. So, it took six weeks to get my issue resolved with the wrong color dishwasher and a lack of follow through. The point of customer service is to help your customers, something which Total Protect failed miserably. If one person along the way had said, "Wow, I'm sorry about all this, I will make this right and get your dishwasher to you as soon as possible," I would still be a customer but it seems the company will not empower its customer service reps to go outside their scripts and actually help customers. Maybe refund my deductible, or offer 6 months free coverage to make up for missing days of work, spending hours on the phone, being in a state of constant frustration for six weeks? No, they did nothing but recite their scripts. It's not their fault, but I suggest the powers that be look at their method of operation and d something radical like put customer satisfaction first. Again, a terrible experience and the absolute worst customer service I have ever experienced. I strongly suggest looking elsewhere for home warranties.

We’ve made several claims with HMS Home Warranty. We had some problem with the fridge which was looked after by Sears, and another with the air conditioning unit which was done by a local contractor here, and everything has been very satisfactory. All the contractors that have looked after us on behalf of HMS Home Warranty have been excellent. I’m pretty happy with them.

I haven’t had any problems submitting a claim and I usually get a fast answer. Everybody I've talked to has been helpful. However, I've had some providers sent that weren't satisfactory. Some people don't show up when I have scheduled maintenance. I call them and say that I have taken off work so I need to know if they're coming, and one tech that had been scheduled three times called me back only after the third time. This was after they hadn't shown up. They said they can come another day but I told them that I'm not taking off another day for them to not show up. Then one provider was very rude. His whole attitude was: "I'm not working for you. I'm working for the warranty company and I don't have to change anything." So I thought of listing these people and tell TotalProtect not to send them and I'll just get somebody else. So TotalProtect sent me a check with the name of the company that I decided to go with.

I read the literature about what TotalProtect offered and it became something I was very interested in. I've been with them for more than 10 years now. Every time I submit a claim, I’ve used the telephone to make a claim inquiry. Those were always satisfactory. Last Sunday, I tried a new way. I did it on the internet and it worked. I'm pleased with their service and the service providers that they choose. They're all very good. I had an issue with my garage door opener and I called this guy who I had a good experience with previously. He came out and said he's not covered with the warranty but he'll apply at TotalProtect to be a service provider. He ended up coming out because TotalProtect couldn't find anybody to come. Overall, I'm satisfied.

I had a great experience with TotalProtect! BofA introduced them to me and it was a good fit. When I submitted a claim, I talked to their new machine and I don't wanna do that. But aside from that, it has been absolutely flawless. They took a look at the problem, I paid my copay, and everything was taken care of. The technician that came was outstanding. He let us know what he was doing, fixed the problem and we talked a little more. He was the most polite and efficient person. The repaired machine is still working.

I'm a new homeowner and my brother-in-law was telling me TotalProtect was the best thing because they had used it and it was very convenient and easy for them. When I submitted a claim, I called and told them what my situation was. Then they gave me the name of a plumber to contact and that was it. My wait time was immediate. The process was seamless. Everything was done perfectly in a timely fashion and it made what I was going through way easier. The guy from Ted's Plumbing came on time and did an amazing job. He needed to come out a second time wherein he was running a bit late but he called me saying he maybe running 50 minutes late. It was a great experience all around.

I would recommend HMS Home Warranty. It has always been a pleasant experience with their reps every time I've called in. Whoever I talked to multiple times went above and beyond. When the service providers weren’t able to get out soon enough, their reps would tell me they'll find out somebody to get out sooner and they'll call me back. They did all the work for me which is great.

With my refrigerator problem this will make my third claim in SIX years. The first time is was for my heating unit when I first bought my house. TPHW didn't cover whatever was wrong with it (it's been six years can't remember exactly what the problem was). The guy came out did his troubleshooting found the problem, fixed it I paid for it. Then the air conditioner began leaking, I put in a claim for that. The tech said that the drip pan was clogged of course the repair wasn't covered and I ended up making a deal with the company rather than going thru TPHW. Fast forward to 2016... the fridge. After placing the claim online the customer service rep called me and said that she would have Sears call me to schedule a time for them to come out...no call for 3 weeks. Placed a new claim online the service company called me this time instead. He came out did his troubleshooting said that the drain is clogged and the hinges are broken, he would have to call the warranty company to see if it's covered. You guessed it!! No not covered b/c it wasn't normal wear and tear...this fridge was in the house when I bought it and I've been in the house SIX years so it's been opening and closing for SIX years how is that not normal wear and tear. So in total if i want it fixed it will cost me $430....for 4 freaking hinges and to clear a drain?!?!?!? TPHW has seen the last of me.

We wanted everything to be protected when we bought our home. Somebody told us that TotalProtect was a good company and we should check them out. We did and we liked them. We just stuck with them for about 7 years now and everything’s been fine. Their contractors are very polite and very respectful. They do a pretty good job.

HMS Home Warranty was recommended by the realtor when I was putting the house I was selling on the market. I submitted a claim for the HVAC system and called it in, and they took care of the majority of everything. They connected me with the local provider who got in touch with me immediately. They came out, inspected it, rode it out and sent it in to HMS. Then I got a follow-up telling me what was going to happen and what kind of timeframe there was. I was there on that day and it couldn’t have been any easier.

My experience with the claims representatives at TotalProtect Home Warranty has been smooth. The contractors have gotten everything fixed and have been really good for the most part. However, there were a couple of instances that it’s tough to get somebody out here in a timely manner or get them to respond to a claim.

We've had TotalProtect for a long time because we have an old home. It has been a wonderful investment for us. I've had to make an air conditioner claim over the phone, usually because of a loose wire or the thermostat, and it ha been very good. The technicians have been very courteous and have always been able to fix it. One time they had to come back for the same repair but there was no charge. The work was excellent, and I've been very happy with them. They've been worthwhile to keep. I actually went to the next program up because I was so happy with TotalProtect.

HMS came when I purchased my home last year. The first couple of claims was not a great experience, but after that they have been fine. My air conditioner had an issue and they didn’t cover it very well, and they wanted to charge me a bunch of different things. I didn’t particularly care for the person who came out. After that, they seemed to be a little bit more open to me being able to make a selection of contractors to pick from, somebody that was more available and somebody that I already knew the company and the reputation of, which I really appreciated. This year, I filed one claim and everything went very well with it. The only thing I didn’t like was that HMS didn’t let me select the company. It’s my house and I want to select who comes into my home and who services my stuff. That’s an important thing to me and that’s something they don’t allow. Everything else was fine.

I've had TotalProtect since 2010 and it has been an easy process to submit a claim with them. I always call them to schedule for maintenance on my appliances. Then the contractors would normally call me within 24 hours. They would go through the whole procedure and check everything thoroughly. I've been very pleased with the contractors that they have sent out to take care of our maintenance. Overall, it's been a great experience. They lived up to what they're advertised to be and everybody that I've spoken with have been real courteous and very knowledgeable which were the reason why I stayed with them over the years. It's fantastic.

HMS Home Warranty has provided exactly what they sell. I've had prompt, courteous, and efficient experiences when submitting claims with them. The rep I spoke to was professional, gave me correct information and handled my claim expeditiously. I've had two claims where the same guy came over. He replaced the blower motor in my furnace one time then also replaced the capacitor in my outside air conditioning unit. He did the job well and remedied the problem.

TotalProtect has always done the job in the four years that I've been a policy holder. I call in for a claim and a contractor gets in touch with me in a half-hour or an hour. Then a tech comes out and fixes the problem - can't get any better than that. The quality of service has always been very good.

We bought our house a couple of years ago and it has HMS Home Warranty in place. Submitting a claim was very easy and simple. I can do it online or call them in person. I submit my claim and they pay for it. No issues. Their reps are always courteous and always give me a technician very quickly. The service that we got from them was always prompt. The technicians that came over to service were great. We've had our air conditioner serviced twice from two different technicians and both of them are very good. They were able to resolve the issues within that same hour. They came out and knew what was wrong and fix it and they were on their way. They did a good job. I'll renew my warranty again in December when it comes up and I have recommended them to other people.

So far, I've been satisfied with TotalProtect and recommended them to others. The one thing that I'm leery of, though, is that I had the service people for the air conditioning come out. Right after they serviced it, something went terribly amiss with my air conditioner, and I believe it was sabotaged. So, I was not happy about that and have been reluctant to have service calls. I secured my own air conditioner repair people to do it because I did not trust the people that had been there before so that being the case, I had to line up my own help and they would only pay the part that they would have paid. The repair was something totally bizarre, which meant an additional charge for me, it had ended up costing me about $800 to get it fixed.

I liked the security of having peace of mind so when I heard about TotalProtect from a friend, I got a home warranty from them. I have it for a little over a year now and their customer service has been really good. Submitting a claim with them was easy and simple. I've done it over the phone and online, but calling them seemed easier as I get a pretty quick response. The reps I talked with were very helpful. As for the techs, the one who did my plumbing was great. If I have to get my plumbing repaired again, I hope I get that same company. However, the guy who worked on the air conditioner didn't seem very knowledgeable. I'm not too comfortable with the service he gave me or his explanation on what the problem was. Actually, I don't know if that problem was completely fixed or not. I may have to call them again about it. But I'd recommend TotalProtect to a friend.

ATTENTION FLORIDA RESIDENTS: If you have had bad dealings with the below listed two Company's in the past year you need to file your complaints the the Florida State Attorney Generals Office under the Department of Agriculture and Consumer Affairs. They list a number to call or you can submit the complaint on line. Be sure to indicate if you are over 60 and/or a veteran. Filing with the BBB does not really provide any enforcement or resolution. Filing with the Attorney General will provide for investigation, enforcement and resolution.

I had AHS before and I wasn't happy with it. They sent out one guy who was higher than a cat and the other one was drunk. One of them cut a big hole in my kitchen wall to fix the leaking shower, and after that he wanted his check. I told him he wasn't finished and he said, "I just have to fix the leak, I don't have to put things back like they were." He left me with two and a half foot by four feet hole in my kitchen wall. Then I chose the recommendation of my real estate agent and my mortgage broker which was HMS Home Warranty. Every experience has been good with them.

I've had to use HMS Home Warranty four times already and I've never had a problem with them. When you submit a claim, it seems to move along pretty quickly. They're quick to email you back and let you know that your claim was received, and they'll let you know who's coming and when to expect them. I appreciate knowing that instead of having to sit around all day, waiting for someone to come.

My mortgage company recommended Total Protect, so I figured that Total Protect is a reputable company. I've had a policy with them for more than two years now. It's easy to file a claim with them and I'm very satisfied with the service. I usually call them to submit it and then I'd get a call from the providers right away. I have done some of it online, but I like to talk to somebody especially when I have a problem with one of the providers. The technicians they send out have been really good, except for the one technician for the air conditioner. The quality of their work is an A-plus.

I've had a home warranty since I purchased my home in 2009, but I switched to TotalProtect because of coverage. It was easy to submit a claim with them over the phone, and it took one day for a contractor to get in touch with us. My husband dealt with it, and overall, their work was okay.

I got HMS Home Warranty through my realtor when I purchased my home about two and a half years ago. I did some comparisons but eventually went with the recommendation and I bought a three year policy. It is very easy to submit a claim. They provide two options--over the phone or online--and both options work very well. Online is very convenient and an option I'm very pleased with because sometimes if I'm outside like walking to my car, I can get to the internet. But if I'm at home sometimes, I prefer calling. Every time I call and speak to someone, they're very, very helpful, courteous, answer all my questions, with no delays, and tell me what to expect after we hung up the phone.

HMS Home Warranty was recommended by the realtor and was easy access. So far, the two claims that I filed were fixed the first time. I had a case where it wasn't very clear what was included or not in my package so I had some conversations with the reps and it was kind of confusing, but we cleared it up and worked in a professional way.

The company is a crook. My waste line was broken and I called HMS to schedule an appointment. Plumbers show up in my house, took pictures, and sent them to HMS for approval. Plumbers told me that pipes are rotted because they were old and it will cost about 700-800 USD to fix it. The HMS came back to me saying that they will not approve my plumbing request because it was not installed properly. How person sitting in the office identified it just looking at the pictures? I bought this house 4 years ago and inspection did not say anything about wrong pipes installation.

My sister has TotalProtect Home Warranty, so we chose to go with them as well. We've been a policyholder for less than a year and submitting a claim with them has been easy. I usually call them when I have a problem. Then a contractor would get in touch within 24 hours and tell me when they're gonna come out and then they do. I feel confident with the quality of their work and they always come through. Overall, My experience with TotalProtect, so far, has been good and I would recommend them.

HMS Home Warranty was part of the deal when I bought my house. I have them for four years now and I renewed my warranty on my own. There's a $100 deductible each time you make a claim and I've only turned in three or four claims which they've answered every time. The service is immediate and the cost is very low for the service that I get.

I wasn't happy with their customer service and about all the negative online reviews about them, I sorted felt I was being treated the same way many people voiced their complaints about Total Protect. I ask them before terminating about a discount as I felt their services was too high, they weren't interested in a great deal to make me happy or even hear about their competitors prices & services. I ask again for a discount and they only offered me $25.00 out of $42.99 month costing $515.88 a year that only offering me $25.00 for a joke. A month later, no $25.00, another month no $25.00. I called them and said I was going to go back to the other home warranty company I used and I want to cancel my service with Total Protect, they didn't seem a bit interested to offer me a better deal but said ok, you can cancel today, we'll close this account and you won't receive any more monthly invoices, all you have to do is tell us and we'll cancel the service. I asked if I could have a confirmation of cancelation and the women replied we don't so confirmation on cancelations, you'll be fine after this phone call. So a month later, my credit card shows a Total Protect bill, $42.88, next month the same and next month and next month. I called them again and said I am not using your services anymore why are you still billing me? They said we show you in our system you make a call to cancel, yes we will cancel it again, they did not want to reimburse me the additional months I was billed for either. I was very unhappy so I said fine I will contact me credit card and dispute it there. I did, I filed a dispute and my credit card reimbursed me my funds back but 30 days later, Total Protect appealed and they sent in their paperwork claiming I didn't contact them and they also stated I needed to send written notice to cancel. Yet they told me over the phone I could cancel anytime and they wouldn't give me a cancel confirmation number either. My credit card ended up reimbursing them and gave me a change to appeal. I was billed 4 months of services I wasn't using and Total Protect had the nerve to treat me like trash as they did demanding I pay them when I canceled my service.

I bought a house and the seller got HMS Home Warranty for me. It’s been very easy submitting claims which I do online. So far, everybody’s been very nice and professional.

My mortgage company sent me something in my statement and I took TotalProtect through them. I thought it was a good idea and in the first year I had it, I used it several times. I called them on the phone when I had a claim and it's very easy. I also did one over the internet and it worked just fine. The reps were always helpful and courteous and they seem to know what they're doing.

TotalProtect had the type of plan that I was looking for, and they had good reviews and a reasonable price. I've had a policy with them for over two years now. Submitting a claim with them is relatively easy and a contractor would usually get in touch within 48 hours, though I'd prefer it to be within 24 hours. I've had one involving my air conditioner and it was difficult to get that issue resolved. I had to go through three contractors before we got it all taken care of. It took longer than we wanted it to, but we stuck with it and got a satisfactory result. The system is much better now and it's working reliably. Then we also had somebody out because we had a problem with the garbage disposal. It turned out that there was just a piece of bone stuck in it and I had to pay and additional $85 to have a guy come out and tell me that. Other than that, their price is still a little bit better and their service has been adequate.

I had a friend that had HMS Warranty and he was very happy with the services. I ended up getting the same plan that he had for his home. Submitting a claim has been pretty easy and the technicians have been responsive. They did an assessment diagnostic on my washer. It was really minute and I didn’t really require the service but I did pay the deductible. It was one of those things with lifting the hose up, but it solved the backlog problems. It’s a give and take with the deductible, but overall I’m happy with that. It’s a great service and I’m glad that I have it. I’ve referred it to several other home owners I know.

When we bought the condo that we’re in, the other owner included HMS Home Warranty in the sell and we just decided to continue on with them. I usually call when submitting a claim. My interaction with their reps have been very good. I called, they gave me a confirmation number and they told me who to call. Sometimes they even called the person who was going to service it. Also, any technician that has come has been very personable, good and explained everything they were doing. They fix the problem when they come. They haven’t had to come back and redo anything. When I called in, they got us our service and everything was always serviced in a day. Usually, the day after I called they were here to service it. They’ve been very prompt and the service has been done in a very timely manner. Overall, they’ve been very good and it was a good experience.

I wanted savings so I looked into getting a home warranty provider and so far, I'm happy with TotalProtect. They do a good-quality job and submitting claims with them is a pleasant experience. The last time I filed was on my AC last month and the contractor came out the same day. The technicians are very prompt, courteous and answer all my questions. One particular technician has been out here before because I get my AC, heater and furnace checked once a year which is free. And maintenance calls, whether they have to repair or replace, are only $85. I'm totally satisfied with my experience.

I recently purchased a house and the HMS Home Warranty was good for a whole year, and I wound up just extending it. I've had good experience with them when submitting a claim. However, I had one bad experience when I had the technician come out to fix the a/c unit. He came in the door without even asking what the problem was and what he thought the problem was, wasn’t the problem. If only he had taken the time to listen, he could have a better understanding on what was going on. Other than that, everything else has been good with them. Their quality of work has been up to standard and I really liked it.

I go online to submit a claim to HMS and it is the easiest way to do it. The technicians are always strictly professional. They've always been on time and I didn’t have any problems with the service at all.

I've been dealing with TotalProtect for a long time. Unfortunately, they don't use the best repair people but eventually, they get things fixed. I call them up when I have a claim and it's relatively easy to do. However, sometimes it takes a day or two before a contractor contacts me and some of them don't get back to me at all. It's a hit and miss. I've had some good contractors and some guys who I wouldn't call again if I was desperate. For instance, I recently had some problems with my air conditioning unit and the guy that came was excellent. But some of the guys that they use are not very good. If that situation arises, TotalProtect usually recommends somebody else. As a matter of fact, they did that a couple of times after I told them that they recommended the same guy that screwed things up.

After posting this review I was contacted by a company rep. He was helpful and seemed sincerely interested in researching the issue to prevent it from happening in the future. I feel better about the company after speaking with him. He also said I could contact him if I had problems in the future. That was good customer service.

I've been with TotalProtect for a long time now and I never thought about changing. Submitting a claim with them has been easy. I call and tell them what I have and they take care of it. A technician usually gets in contact with me within the day. The technician that they sent recently was very nice. It has been a good experience with TotalProtect.

It's easier to submit a claim over the phone, but the process has been excellent. The rep has been pleasant and explained everything completely. A recent claim we had was when our air conditioner went out. And they gave me a reference for one guy but he was booked for several months. So I called back and they gave me another reference. And that was even better. The guy came out the same day. The technicians have been great. I'm a person that stays if the service is good. I recommend them.

When I purchased my property, my realtor suggested HMS Home Warranty, and it sounded like a good deal to me so I got it. I’m happy with it, so far. Submitting a claim with them has been easy. I had done it on the phone and the person I spoke with has been very helpful and courteous. I have a renter in the property, and she has dealt with the techs. I am in contact with her and she said they’re very friendly, experienced, and she’s had no issues. In fact, the renters have been pleased with everything so far. The rate went up the second year, which was the only negative thing I’ve experienced.

I've had TotalProtect home warranty since I bought my house about 10 years ago. I was satisfied with my experience, so I stayed with them over the years. It's pretty direct and streamlined when submitting a claim. I call and notify them, then someone calls me back and sets up an appointment. A technician gets in contact with me within a couple of hours.

My water heater started to leak and stopped working. I opened a claim and was given a provider. First one did not show up. Second one came the other day, and told us it has to be replaced. He reported and we got approval in the same day. Till that time everything except for the first provider's not showing up was fine and as usual. But when it comes to replace it, they really failed. Without any feedback and estimated time we are waiting for the new water heater for 6 business days. I don't have hot water at home for 10 days. They keep saying they are waiting for their distributor to find the appliance. It is just a water heater. How come it has not been replaced or found in 6 business days. If their distributor could not find it they have to have a maximum time and find the appliance from somebody else.

When I bought the condo, the previous owner gave me a year of HMS Home Warranty. When I call in a claim, they'll call me back within that same day and set up an appointment. The people they've sent me have been very polite, come when they're supposed to and do what they're supposed to do. They're also very pleasant and that's what I expect. I just talked to Assured Heating and Plumbing and they've been responsive.

We were trying to get rid of the company that we had because they were giving us such a poor service. We read a couple of reviews that TotalProtect has online, and the service was better. The main reason we switched to TotalProtect from the company that we had before is due to what happened one time during summer. We have an old lady upstairs that needs constant monitors. She is more than 80 years old and she cannot stay in the heat. The air conditioner broke down and when we placed the call for the service, they told us that they cannot come until Monday or Tuesday. They have to work for next week. On the contrary, TotalProtect can send somebody out either weekends or weekdays. We've been with TotalProtect for a year now.

We've had TotalProtect for about 15 years already. They've been nice to us, so we stayed with them. It was very easy to submit a claim. We usually file our claims through a pay phone. A technician gets in contact with us pretty quick, within a day or two. The contractors have been great, and we've been satisfied with the quality of the work that's been performed by the technicians. Overall, it's been great with TotalProtect.

Their claims processing time has been really short and I've been satisfied with the service, so far. The easiest way is to submit the claim online, although I once tried calling in a claim. Not that I didn't like it, but I knew that calling in the claim would take a long waiting time. Most of the technicians were pretty good, but there was only one tech who wasn't that great. But I really like the fact that some of the technicians who came, especially for the HVAC, were thorough enough that they were not only focused on fixing the particular problem that I mentioned, but also looked around for anything major that may be causing the issue. They make sure that the problem doesn't happen again.

If you are looking for a home warranty company find someone else, this company is the worst I have ever had to deal with, our AC broke down several times there mechanic they were sending out would just add Freon and leave and it would leak again slowly, this happened at least 4 times over the last 2 summers and we had to call them again, finally I told them that they have to figure out the issue here and fix it properly, we made more then 20 calls to them over 12 days most of the time they told us that someone would call us back, no one ever did, then they tell us that there is things that will not be covered WHAT we thought everything was covered. So anyone wanting to get this home warranty company may want to consider that this company has no thought for good customer service at all.

I was with TotalProtect before and I signed back as a client. It's been six months since I had them again. The process to submit a claim is very easy and I usually do it over the phone. Within 24 hours, I get a call from the contractor and for the most part the timeliness is reasonable. But it would be nice if it would be faster for things like the air conditioner. It a very positive service once they come out, though, and there's no fault after the service. It's great and I'm a happy customer. TotalProtect is a great company to work with.

Filing a claim has been an easy process, so far. The reps have been professional, and the techs are great except for the last one that came out. He didn't tighten the pipe down on the gas of the water heater, so I had gas leaking through my house for days. I called the power company, Ameren, and they came out to investigate it and they ended up fixing it. But other than that, I still recommend HMS.

I always believed in insurance. I received a literature about TotalProtect in my mortgage envelope and I decided to go with them. I submitted my claim automatically over the phone and it was very easy and awesome. The rep was very knowledgeable and the contractor got in touch with me right away. The technician who came out was excellent and from a scale of 1 to 10, the quality of his work is a 10. I'm very happy with TotalProtect. However, they sent me a letter saying that instead of $75 per call, I'm going to be paying $100 and I want to know why. But I understand that everything is going up.

HMS has been excellent the few times we’ve had someone out. They have done a good job and fixed what they should. Their reps were very friendly and nice. They had to put a patio fan in our den and they were nice about it. However, there's a problem with the fan. I read on the paper that I got with it when I bought it that it was guaranteed for life, but it’s got a noise in it and I don’t know what to do about that.

When I bought the house, I saw that the air conditioner was not able to run, so I asked the owner to cover me for a year on the purchase of the warranty. I then just keep it up every year because it helps in case something goes down. HMS has been decent and I haven’t had any issues with them. They had sent out contractors to work on the washer, replaced a water heater, and repaired the dishwasher. I’ll probably renew my policy next year.

My husband wanted us to have a home warranty. I told him to find one, and he did some research and found TotalProtect. We didn't have any problems with them. We submit claims online or by phone, and it has been easy. The contractors get in touch with us easily, except when we had a refrigeration problem during the summer time, which is typical since everybody wanted them during summer. The technicians they've sent are very professional, friendly, and nice, and their work has been excellent.

I did comparison shopping with other home warranty programs and TotalProtect was less expensive, but not by much. They were also helpful and nice to work with. I called them and they said that they have contractors in my area and they'd first seek out the closest one to me before sending others because I live in the mountains which is very rural. I've had other companies in the past and they sent people who were three hours away from me and by the time that the repairmen got into my house, they're not happy campers. TotalProtect found servicemen who are 45 minutes within my area and that's doable for me.

I always believe in protecting my appliances or home, and I knew that if something happened to any of my appliances then that's the biggest expense. Submitting claims to TotalProtect has been very easy. All I do is call in and I tell the individual I speak with what's going on and that person finds someone to come in. The service has been pretty good with most of the contractors. Of course, someone would come in that you don't particularly care for and I'm picky. If it's wet outside then I expect whoever comes in to take their shoes off at the door. A lot of Americans don't do that. But the contractors have been efficient. Overall, TotalProtect and the individuals who have come out have been professional.

So far, HMS has been good. There have been some problems when submitting a claim, but the problems have been taken care of. On my first claim, the rep didn't seem to be knowledgeable but she found the answer to my question. I was on the phone with her for 20 minutes. The technician for the ceiling fan had to order parts and he would show up at eight o'clock at night, which was understandable because it was a ceiling fan. The second claim that I put in went through fast. They came on time for the water heater, did their job, and left on time.

I have previously been with American Home Shield but I wasn't happy with them. So when I've heard about HMS Home Warranty from a friend of mine who's a real estate agent, I got them and have been very satisfied with their service. I can quickly put in a claim and I'm able to call the contractor directly to arrange the appointment. If I'm not happy with the contractor that they referred, I can easily speak with a rep to change things. Also, their contractors have all been very good.

It's really simple to submit a claim with TotalProtect. They give you all the information online and some of it, over the phone so they do a really good job. The contractors would reach out to us a day or two depending on what the claim is and getting the rest of it takes longer usually. They've been really nice, helpful and have done a great job but waiting for them to get their diagnosis sometimes is annoying.

Needed a repair on our Sub Zero Refridge- 2 weeks to get the repair which I lived with. When the repair was complete none of the lighting or displays worked and was told by THW - nothing more that they could do. The repairman told them that I needed a person that was a SubZero authorized repair person but they would not listen to him. I called again to see what they were going to do. After a long discussion they lined up another non-authorized company to come out. What a waste of time. Hours on the phone. I ended up having an authorized SubZero repairman come out and get it repaired. After calling to cancel this disaster the membership person tried to talk me into staying. She had to be kidding- 15 days, at least 4 hours on the phone and they think their system works. She then said if you cancel it will cost you $110.00. What an ordeal. NEVER NEVER again.

HMS has good reviews. We’ve been very pleased with them. When I submit a claim, they are very quick in scheduling providers and very good at following up. The technicians are courteous and respectful all the time. They clean up after themselves and their quality of work has been great. We have had other home warranty companies, and definitely, HMS has been the best one.

TotalProtect has been working out for me. I've been with them for a couple of years, and everything has been easy. I do my claims over the phone, then I hear from a contractor usually within an hour or so. They're a great company.

We had to call three times to submit claims, and unfortunately, each time, it was a little bit of a pain to find the number. When I go to their website, especially on a cell phone, it's difficult. I have to put in my zip code. And then, sometimes it redirects me to weird pages, so I have to use that code again. Maybe it's me not using it correctly but it's not very user-friendly to find the right phone number to use. I've called the wrong number before and they had to transfer me, which takes a lot of time.

Our realtor included HMS Home Warranty as something the sellers paid for as part of our house buying process. Every time I wanted to call, their call center was open. I appreciate that because it’s hard to call sometimes between 8:00 and 5:00 and that’s not always when things break. And when they do, I’m not home that time. So, it was nice to be able to call whenever stuff happened.

I really wasn't looking to get a home warranty until I saw TotalProtect's advertisement. I thought it made sense because we've been in the house for quite some time and we had all the original appliances. Submitting claims has been fairly easy. However we had a problem for our claim on our air conditioner. First of all, it took the contractor more than a week to get here. The contractor said the issue was with the compressor. I thought TotalProtect was just going to replace that part but the contractor told them that it would be cheaper to replace the whole unit. So they did replace it.

I had replaced most of my appliances with new stuff and I'd rather have a warranty on all of them than none. My brother said he has no problem with collecting his money whenever he gets service work from TotalProtect. I purchased it and have used it twice, and I also didn't have a problem. I usually call to file a claim and it's real easy. They put me right through to who I want to talk to and they're very helpful. They get right on it. I file during the week and it takes a couple of days before a tech gets back to me. The technicians were really good at what they do. They did everything okay before doing anything after they found out what's the matter. I like everything about TotalProtect. It was a great experience.

I thank God I had HMS Home Warranty. Though it is difficult to submit a claim with HMS Home warranty, the people that they recommend to come out to service the appliances have been excellent. Once I have filed a claim, they get in touch with me pretty quick. They are efficient in getting back to me and coming out and completing the service. They once tied up my schedule because they were an hour late for the schedule they gave me. I didn't like that but things happen, so I was okay.

A home warranty is pretty inexpensive and I have a few air conditioners and a few stuff that would probably cost a lot if something happened to them, so I decided to TotalProtect which was recommended by the bank. I've had it for about seven years. The first few years I used to call to submit claims but lately I go to the internet to do that. Submitting a claim to them is easy. Sometimes a contractor gets in touch with me in half a day. When they come out, they're always courteous and professional. They ask what's broken and that's about it. They are repair people and they don't really know the ins and outs of explaining things. They just tell me that I owe them $75 for the co-payment. But TotalProtect did replace my air conditioner which is a big thing. The service technician said to do that or they would be coming back a lot of times. I'm very thankful for that.

I had a problem with my air conditioner when it was making a squealing sound. And when they looked at it, they said the parts were old. We just needed to wait until it completely stopped then they would have to replace the whole unit. It's been squealing all summer and it's still running, so it's hard to know what to do about it. The squealing is aggravating so I called again and another man is going to come out and look at it today to see if there's anything they can do about it. It just seems strange that we can't fix it, and that we have to wait and replace the whole thing.

For 3 weeks now I have no refrigerator, my Thermador refrigerator motherboard needs to be replaced and HMS for 3 weeks making me call and call and call and they are still "researching" an approval for the order of replacement motherboard!!! This is absolutely crazy!!! THREE weeks without a refrigerator and they keep giving me the same stupid answer that they are reviewing the claim to get approval to ORDER the part for me... NEVER, NEVER sign with them, it's a scam!

We purchased a new home three months ago and my realtor suggested us to purchase HMS Home Warranty, and we're thankful we did. Submitting a claim with them has been a very smooth process. The reps have been very professional and helpful. The technicians have been fine. A few of them have not been on time but once they got here, they have done a super job. I'm very pleased with the whole plan and process.

I bought a brand new home and knew things would eventually go up so to have peace of mind, I got a home warranty. Submitting a claim to TotalProtect is simple though sometimes it takes a while for one of the contractors to say they'll come out as I live in a remote area. But the maintenance programs go well and two claims I've had went well. I had to get an air conditioning unit replaced, and then I used the rebate on one of my appliances which helped even though it didn't pay for the cost.

I was with Sears and I had their whole house maintenance. I used to work for Sears so I knew how it worked. But it went from about $400 to $800 a year and I had some 30 appliances so it was paying off and they replaced a number of things. It worked fairly well, but I also had a couple of run-ins that didn’t work too well. I had a whole house air cleaner that’s up in the attic and the only way to service it is to go up there. And they said, no, their man can’t go up there anymore. So I got a local guy to come and service it. I started looking around. That was several years ago and that’s when I found TotalProtect.

I've had TotalProtect for about 10 years. It was recommended when I got my mortgage, and it was attached to the payment. So everything fell in place and worked fine. When I submitted a claim, I just called them and talked to somebody and they called me back and got things worked out the way we want. It's all been a good experience. However, one time when I had the garage door messing up, Sears called to say they can't work on it so I had to get somebody else. Also, I got a letter from TotalProtect that their minimum was going up to $100 instead of $75.

TotalProtect did a pretty good job when my air conditioning went kaput. I filed the claim over the phone, and the first two times, they thought they could repair it. But when we were having our hottest month of the year, the AC quit running altogether so they replaced it and I was pleased. At first, I felt like I was being put off when they kept repairing the thing and a couple of weeks later it’d break down again. But finally, they saw that that was not worthwhile, so they replaced it. They did what was necessary without too much hassle. The contractor for that claim, Cordell Heating and Air, was excellent. I was absolutely 100% satisfied with them. I’ve worried about TotalProtect a couple of times but so far, they've been very good with responding and getting the job done.

My experience with TotalProtect has been a mixed bag. At the most, getting a contractor is pretty quick. The technicians are usually pretty good and they know what they're doing. We had one plumber that came over and replaced our toilet. TotalProtect paid for it, but the installer guy wasn't there to install the toilet. Then when I bought the correct toilet, the plumber came in and installed it for nothing. But they would not give us a refund on the incorrect toilet. That wasn't on TotalProtect, that was on the plumbing company. TotalProtect also doesn't cover the garage door, and I was somewhat surprised that they didn't have that.

I’ve done numerous claims with HMS Home Warranty and I renewed with them every year. It will be my third renewal this year. Their reps are wonderful and so far the technicians have been great. They've done good quality work for three years running. Other than one issue, where they didn’t cover something for my air conditioning, I've had nothing but great experiences with HMS. I recommend them to everyone.

Since I've been with TotalProtect, they have been very excellent and detailed regarding my repairs. Their price is affordable and compared to other warranties, they have a better coverage. I normally call in my claim. When I speak with the operator, they are always friendly and sympathetic. If something breaks down, they show a little empathy and assure me that they will take care of the repair and that there is no need to worry. The technicians were on time, very professional and educate me with regards to whatever the type of repair they're doing. That way, I can definitely keep up the maintenance portion of that. If something wasn't done right, they will come back to ensure that my concerns were taken care of.

My mortgage servicer offered and recommended a home warranty, so through them I signed up for TotalProtect. They serviced my mortgage at that time and has changed over the years but I still kept TotalProtect. I’ve had TotalProtect for at least 10 years. Lately I've been submitting claims over the internet, but in the beginning I made a couple of phone calls. The last time I submitted a claim, the same day the contractor got a hold of me. I returned his call the next day because I didn’t realize it till later. But in the beginning, the contractors took a day. I didn’t have any problems with the contractor and what he looked at is working now. I had no problems with them and they're nice to me. They did exactly what they were supposed to do and helped me out when I had a problem.

My home warranty was a good investment. The reps were very informative, courteous, professional, got everything that I needed, and I was able to get it. The two persons who did my garage door opener was very nice, informative, and helpful. Plus, the person who came to do my microwave was very informative, polite, and answered all the questions that I asked. My warranty from HMS was very helpful to me, I save money with it, so I'm very pleased.

My home warranty from HMS came with my property purchase. Claim submission was very easy. I told HMS I had a problem, they sent their representative out to check the problem, and it was taken care of in a very short time. Everybody I dealt with was very knowledgeable about what they were doing, and I'm also happy about the job that they did. My warranty has been good for one year, so I intend on renewing it when it comes due.

My bank referred me to TotalProtect Home Warranty. It's a trustworthy company and the warranty covered a lot. The service is always very good and the contractors that they use are very good, too and always complete the work. I never have to call back for them to repair the same problem again. I only had one bad experience with them and that was when I had to wait because we kept having a conflict of time with the contractor and she kept cancelling. But the other times were very good. I’m very satisfied with them.

It was very easy submitting a claim to TotalProtect. They all are easy to reach and talk to. My only complaint has been the plumber that they recommended the first time I ever used them because we can't reach him. We had to call back three times to get him to take our call. He's got his phone set up. His name is Brothers Plumbing. And then he doesn’t come when he says he would. Recently, when I used TotalProtect, I was very happy with who they sent out. However, I think TotalProtect went up on their copay from $85 to $100 and we don't like that. But overall, I'm satisfied.

It has been really easy filing for a claim. The technicians are friendly, knowledgeable, and have done a very good job. I'm completely satisfied with HMS Home Warranty.

I heard about TotalProtect through SunTrust Bank, my mortgage company. Their price was good and their claim process was really easy. Last time I filed a claim, I did it online but I usually call. I’ve used their automated system before but there is one plumber that gave me a bad experience. So if I need a plumber, I’ll just say that I don’t want that one and asked to be put to the next one. Their contractors get in touch with us within 24 hours from the time we filed a claim and they were really good except for one. Usually, my claim is for plumbing but for different issues because I got an older condo, and little by little I go out and get new appliances. TotalProtect is great and I have recommended them several times already.

I’ve been with TotalProtect for five years and I've been pleased with their service. Whenever I submit a claim to them, a contractor usually contacts us within the same day or the next day. And all the contractors that they've sent have all been really great. I have no complaints with the quality of their work.

I used to have American Home Shield when I first moved into my house. As I was going through the website, I saw TotalProtect. I looked it over, called them, got some information, and then I decided to go with them. I've been with them for more than 15 years now. My appliances were relatively new when I first got it, so I never used them as much until recently. Now, my appliances are getting older and I was getting ready to call again. In fact, they just came to replace my garbage disposal. Their technician came on time and checked if the one that I have was damaged. He replaced it, cleaned up his mess and then he left. He did an excellent job. So far, I haven't had any problems with the companies that they recommended.

I have had an on-going air conditioning problem for nearly two weeks now. It actually goes back to last December when we had to have our compressor replaced. The service provider did a shoddy job, and did not bolt it down. Fast forward to August, and our system has broken down again. I placed a claim, and it took four days to get someone out to diagnose the problem. They determined that the previously replaced compressor had "walked" because it hadn't been bolted down. They sent in a service report, which had to approved before any work could be done. Three days later, fresh approval granted, and the service provider returned. After monkeying around for a half hour, it was determined that the compressor is irreparably damaged, and has to be replaced again. He informs me he has to submit a new service report and get approval once more. To my mind, this is insane. We knew a week ago that the compressor was damaged. Why do you not approve fixing whatever is wrong rather than jacking around your paying customer for additional days on end?!?!? I have called "customer service" every day for 13 days, and have gotten the same fake concern and vague answers every time. I asked to speak with a manager today, and was told they would call me back. After waiting 4 hours, I called back. The person that answered told me my claim had been closed, and put me on hold. 25 minutes later, a lady named Stacy answered, and finally I feel like I've gotten some assistance. This morning I called back yet again to try to talk to a supervisor. None was available (shocking, I know), so I called back every hour until I got ahold of one (since they wouldn't call me back after repeated requests). Finally I reached someone who said my request had been approved, but I would be responsible for $800 in uncovered charges. Mind you, I paid most of these charges last December when it was originally "fixed," so I told them I'm not paying one dime since this is all a result of their technician screwing it up in the first place. Now they are telling me to have an outside person do it, and they will reimburse me. This has been such a nightmare. It is ridiculous!! I would NOT recommend this company.

Have been trying to get someone to fix our A/C for almost TWO weeks. The service providers they use are GARBAGE and are not qualified. None of them will answer the phone when you call. Last service tech came out and diagnosed but they never followed back up with us and it's been over one week. Please save the precious moments of your life and do not deal with these people.

I have had nothing but problems with this company. When you call, they often send you to repair companies that do not return your calls for several days. I have had a claim in for a broken microwave for over 3 weeks. They finally agreed to replace it yesterday and told me to go to GE's appliance website and make sure that that particular model was ok and then give them a call back. When I looked at the model, I noticed it didn't have a ventilation component like my current microwave has, which is needed since it is located above my stove. I saw a microwave on the website for the exact same price that had the ventilation component, so I called the company and asked them if they could replace it with that model instead (or ANY model with ventilation).

My father had TotalProtect and when he passed away I continued using them. Everything went well as far as their service goes. The technicians did a good job with my toilet tanks. One of them still runs a bit too much. They installed new fixtures in the toilet tanks. I stood over to see what's going on and one of them made me aware of what they were doing and how it was done. Also, they called TotalProtect for me when I can't get in touch with someone. One of them said, “Listen, I'm gonna have to go out and call these people because now they’re very particular about the way it’s done and if in fact it’s covered.” When the guy went out, he sat in the truck for quite some time and then came back and told me that it was okay and it was a go. They were very helpful, but were a lot different than when I first started using TotalProtect.

We submitted two claims to HMS. One was okay and one was denied, but we understand why. They were super great, super fast, and very nice on the phone. The contractor that they had hired to come out to repair the first item is great. They're very professional and very pleasant. It's a breath of fresh air working with a company that's not terrible. We really have liked what they've done. It's a wise investment. We’re going to continue with them.

The home warranty sounded interesting and I thought we needed to get one. TotalProtect's price is reasonable and the people I talked to was very professional and polite. I call in my claims and it's hassle free. I explain to them the problem or what I needed to be fixed and they give a reference number and call the company and take care of it from there. When my dryer broke, the technician came out briefly but was professional and courteous. The dryer worked very well since the repair. I really like TotalProtect and I love the fact that when we call it's nice and easy to get things done quickly.

I'm very satisfied with my TotalProtect home warranty. Everything was easy in submitting a claim. I usually go on their website and then they'll assign a repair person to come to our house. When my hot water heater broke I submitted a claim on a Sunday night and they sent someone right away. The repairman showed up the next day and within two days, I had a new hot water heater. I was very impressed and happy with the service. They hold up to their word and I would definitely recommend them to anybody.

When I bought the house the owners had HMS and they transferred over to me. They came right out when I submitted a claim. If it was dead of winter and my heat went out, I would have to wait because everybody else's heat probably went out at the same time. But other than that, they are right on it. It's great and I renew it every year.

My realtor recommended HMS Home Warranty when we bought our house. We have submitted two claims so far, and the process was very easy, especially the first time. On the second time, there were two appliances that we were filing at the same time so that was a little more challenging and time-consuming because they had a difficult time finding a vendor to serve us both. But they were very friendly and did their best to be helpful on both times, so it was a good experience. The technicians who came were great, helpful, and fixed all the problems that need fixing. The quality of their work was great and so far, we haven't had any issues with the appliances that they fixed.

I've been using TotalProtect for at least 10 years and when I had trouble with my AC a few years back, I filed a claim and it was as easy as anything. The rep was very courteous and really good. Then they came and fixed the AC with no problem. And when I had trouble with the garbage disposal the last time, they came and just replaced it. It was excellent service and quality.

When I bought the house, the previous owner had HMS. I remember everything being straightforward and fairly easy when I called them. I explained what the problem was, they went to work right away, and they were able to fix it. It was a very positive experience overall.

Somebody referred TotalProtect to me. I liked the program and I enrolled for my main home first then for some rental properties that we have. Submitting a claim with them is easy. I try to do it on the phone because when I have done it on the system by myself, sometimes I cannot specify. When I had a problem about the toilet there wasn't too many choices and they didn't want to fix what I needed to be fixed. So I'd rather talk to a person when I call because they understand the issue better.

HMS Home Warranty was offered with our home purchase five years ago. We've submitted claims over the course of five years and it's been easy 100% of the time. Sometimes there's lag time on being able to get somebody to the home understandably whenever there's a weather event. We've had the most trouble, from a timing standpoint, with our HVAC unit twice. First was when we had it go out in the middle of a really nasty cold snap about two years ago. There was no way for anybody to be out any quicker and we ended up being cold for about 18 hours.