Cinch Home Services Reviews

So far, Total Protect is good. I've used it twice but I need it now because I have a plumbing problem. I didn't have any problems with that, and then a couple of weeks ago, I had with the problem with my air conditioning. I called them and they did a claim number and they call the techs. The technicians were great. I had no problems at all. They're efficient, friendly and courteous. They came out within the time frame I needed them to.

I've had Total Protect for a couple of years at least. I got it because I thought it would be easier just having to call up somebody on spur of the moment. So far it's been good. I call them up when I wanted and they gave it to me. The claims reps were courteous but I don't think they were too knowledgeable. The technician they sent was really good and I'm happy with the work done. It was excellent and I think it would be a good idea to upgrade.

I've been using Total Protect or a couple of years. They just seemed to have the service and the pricing that I liked at the time. I've submitted a few claims and it has always been smooth and they followed up very efficiently, so I know it's being taken care of. The technicians have been knowledgeable and personable, courteous and efficient. The company is effective, personable, and they follow through well.

I've been with TotalProtect for at least 10 years, probably more. I knew how much stuff cost replaced so I was very pleased with the $30 something a month for protection. And I'm glad I done it. All of my experiences have been good. Dealing with the claims representative was excellent - no problem. It was the same thing with the technician. They've all been very competent, and I have no complaints at all.

If something goes wrong, I call TotalProtect Customer number and it's all automated, it's very simple. I type in my account number and they tell me who to call for the repair. I call that person and I tell them I have Total Protect, and it's pretty simple. There is one thing I'm not happy with. Recently, something went wrong with my air conditioning unit and I did everything as I said. I called and they told me the name of the company who'd come. The person arrived within a couple of hours, showed up to fix the air conditioner. They found out what's wrong with it within minutes of being here, but they had a hold-up and the guy was just sitting in my house waiting because he said he had to get approval from TotalProtect to do the repair.

I like the Total Protect service. They've always done what they said they were going to do and I've always gotten good people to come out and work on things so I have no complaints. I would recommend having them on board to help take care of your home and fix your things.

I first heard about Total Protect when we bought the house. It was the first one I heard of and it sounded like a good plan. Submitting a claim, their claims representative has been very good. The process is not difficult at all. I call them up, they set up and the guy calls me and comes over and fixes whatever.

I read over the ad for TotalProtect from Bank of America and everything seemed good, so I just applied for it. So far it's been pretty good. I only had one hiccup where the services wasn't so bad but the company that was supposed to give it to me took too long so I had to call back. But besides that, everything's been going great. The technician that came over was nice, friendly, told me what was wrong, and showed me what was wrong. And he just repaired it in a few minutes or so. There is not one particular company so far that haven't done great. They've always been outstanding so far.

I decided to have TotalProtect because of the cost to repair anything and they were the first one to reach out to me. And I've probably submitted about 3 or 4 times. So it's great; the people they've referred me to are great. What they usually do is forward me to a local technician and that technician gets in contact with me and schedules when he can come up. Communication is pretty open; we've never had any problems. Excellent customer service and response time is very quick.

It was easy and simple to submit a claim. The reps were good and courteous. I had a bad experience the last time with a technician though. He got pissed because I wasn't here when he got here. My kids were here and he was mad because they didn't open the door and when I got here, he was a little ticked and then it was a thing where he had to fix my oven. He never opened the oven up and he called in and told them that it couldn't be fixed and they won't go fix it because it was infested with roaches. Other than that, I was satisfied with them. It was a good thing to have.

Submitting a claim with TotalProtect has been very easy. All the claims representatives seem to be pretty prompt and very willing to listen, find out what the problem is and take care of it. Most of the technicians are fairly courteous and they just want to get the job done. I appreciate that they all seem willing and always asked if there's any other problems with any other appliances once they're here. And the quality of work is fine so that's good. They do a good job, they do what's asked of them, very prompt and they get the job done.

I decided to get a home warranty because my house was 12 years old. I went with TotalProtect because I got a letter from my mortgage company and from the information they sent me I said, "If one of these, just one appliance or whatever goes out, that's several hundred dollars." At 40 bucks a month, I really just thought it might be a good idea to do it, and it was. Also, you can drop it at any time or get more or continue with it.

I've had Total Protect for a while. At that time, I probably went with them because of the amount, the cost and all. The last time I submitted a claim, my experience was absolutely wonderful. I called the company and the representative actually called the service people, the plumbing people, and then told me that they were gonna call me back. The fact that they didn't give me the phone number, saying here's the phone number because I've done that and it's never worked in the past for me was wonderful. They took really good care of me. The plumbing company actually were willing to come that same day, but I had them come up the next day. So it was just amazing how quickly and how well I was taken care of. So it was excellent. They were quick, thorough and done. Dependable and efficient. I just felt like I was taken care of completely.

Bank of America recommended TotalProtect as a worthwhile effort, and I figured they wouldn't be recommending it unless it was a reputable and the right thing for me to try and enroll in. Sometimes you need some major repairs and replacement of appliances when they breakdown. And that's what that was, a good investment over time, particularly since I bought the property when it was 10 years old and nothing has been changed.

I got a Total Protect flyer in my mortgage statement and it seemed like a no-brainer to me to sign up for them. When your house gets to be a certain age, stuff breaks. I'm a single mother, my family is living on one income, I have three children, an 81-year-old mother, so it seemed like a smart investment. I didn't know there was any such thing until I got the flyer. I really don't have anything to compare it to because this is the only policy of this type that I've ever bought, but I actually think the company's been really good.

I've had TotalProtect home Warranty for 10 years and it was on an offer along with my mortgage. I looked into it and decided to go with it. Submitting a claim to them has been very easy and very efficient. Almost every time I've had something, I just did it online. The last couple of times, I didn't even talk to anybody from TotalProtect. It was all done via email and they just gave me someone to call and they told me who to call via email. The technician was very knowledgeable and knew what he was doing and fixed it really quick.

Overall, I've had a positive experience with Total Protect.

TotalProtect came with our house loan. Submitting a claim has been good. It's not hard at all. I usually just call the number up and talk to somebody, then they get me in touch with someone. The claims representative was very pleasant and the technicians that serviced my appliances have been really nice. Overall, they're worth the money.

Submitting a claim was not a problem at all. The claims representative was very helpful and everything's real smooth. The technicians that serviced my appliances have all been good. The best thing they've done was when I had the microwave go out. They came out and they had a new unit in a week or less than a week. They were very good and I would highly recommend them.

I was with another provider and just wasn't real happy before I decided to go with Total Protect. Submitting a claim to Total Protect was fine. They were on time. They got back with me. But the first time we used them, I had a little issue with the person I was trying to get in touch with. Then I called back and they got somebody else so it worked fine. Their quality of work is great. My experience is good. It was easy to do and I didn't have any issues with them.

We had gotten too expensive for our previous provider. We had to replace the furnace and an air conditioner. They dropped us for too many claims. So we decided to sign up with TotalProtect. It's been fine. We went with them because TotalProtect had the quarterly maintenance. In fact, I just had one today but I can't schedule those on the website. I wish I could. But I can schedule a repair on the website, which is great.

Stuff would fall apart and the expenses are too high so I decided to get a home warranty. I went with TotalProtect because the price was reasonable. Their monthly payment and their deductible is not too bad either. When submitting a claim, I normally go online and submit the claim. Within minutes, they email with the name of the company that I need to use to get the problem fixed and the phone number. I call the company up and make an appointment. I enjoyed the quality of work for everything that I ordered. I also like the fact that when I do call and talk to a customer representative, they're very nice, friendly and very knowledgeable on the items that they provide as well as the service. It's easy to use and cost efficient.

I've had two bad experiences with TotalProtect on some of the people that they brought into my house. One, they brought in an 18-year-old kid to troubleshoot my air conditioning system. It turned in to be a nightmare and all it was was resetting the outside unit. All you had to do was press the reset button. It took three service people before we finally got that figured out. And then there was a guy they sent to my house. I had a duct come off my air conditioning upstairs in my attic. He said he put it back on and he did but it came back off again. When I called him on the phone, he said, "Well, that hose is too short when they built the house". And he wants $400 to change the hose. So I ended up getting a hose for $65 and I changed it myself.

I was unhappy with the home warranty I had and I saw the plan with Total Protect had a lot more coverage so I tried them out. I only had one claim but Total Protect did cover it.

Total Protect was offered with my new mortgage. Submitting a claim was easy. I've not had a problem so far. The claims representatives were very professional and very courteous, answered all my questions. I really appreciate the speed the submissions have been made. They’re very down-to-earth when explaining things to me. All the technicians have been professional except for one when I submitted a claim for my stove. In the past, I've always paid with a check but he asked me for a debit card. I didn't appreciate that. But that was the only issue I had with the technician. The works have all been great. I never felt like there’s a difference, like when the technician comes to the house, some from past experience, they treat me differently coz I’m a woman. I've never had that experience with technicians from Total Protect. I really enjoy working with these people.

Total Protect Home Warranty - this company is a joke. I have requested paperwork from them 3 times and have still not received it. My A/C went out 3 weeks ago. They sent a service man out and he said it needs a part and not sure if he can find it. This guy didn't even have batteries for his flashlight or a receipt book. So I was down in the basement holding my phone for light and had to give him a piece of paper. After awhile I decided to sit down. My thought was I am paying these people. I don't need to be doing the work for them. He also did not give me anything showing he was out for service or what he thought was the problem. So I wait for a week and he calls and said can't find the part.

I was told about Total Protect by my mortgage company. They offered some warranty for the repairs and all that kind of stuff, and I found that it's been really good. Over the years we've been satisfied. It's always a challenge to get services, but I appreciated how Total Protect has been very consistent, and I appreciate it and the service has been helpful.

I’ve only submitted two claims, one they couldn’t help me with because it was just the last of my microwave, and then with my air conditioner, it was no problem, everything went fine. It was real good, because Florida was very hot and they said they couldn’t get anybody here for a couple of days and I said this is Florida so they put me on emergency list and they got here as soon as they could. Everyone was great. Everything went smoothly. Very nice company to deal with.

Submitting a claim through Total Protect has so far been very easy. The very first claim that I made was on my hot water tank and I had already replaced it because I forgot that I had that policy. Something else came up and I remembered, and I made a claim seven months later and they paid it. My overall experience with Total Protect was great. The claims representative answered all of my questions. I was there both times when the technicians came out and it was the same. They've been real informative, told me what was wrong, fixed it, and no problem.

Owned house a few months. Air Conditioner stopped working. Service tech arrives. Found blower wheel dirty. Found Condenser Coil dirty. Found Leak in system. Total Protect denies claim because the blower and condenser are dirty. Which has nothing to do with the leak. Tried to contact service provider to explain the logic to them. He refused to speak with me or answer questions. Got his 85.00 and ran. Total rip off program.

We’ve lived here for years. I know we’ve had Total Protect for quite some time now at least six years, or more. I’ve refinanced the house since we’ve gotten it, and I’m upset because their company doesn’t work with our company as far as taking it out of my mortgage payment. Since we’ve refinanced it, that’s the only problem that I’ve had.

Good service, as advertised. I'd recommend them to my friends.

It was through GMAC that we heard about Total Protect and we decided to take it. When I submit claims, they have always been courteous, very helpful and very professional in what they do. They handled everything in a reasonable amount of time. I have nothing but praise for then and I've been very well pleased with them. I don't think anyone else can top them.

A girl friend at work told me that she had Total Protect Home Warranty. I decided to get it also because I was getting laid off, and I knew I would never return to work because I wanted to go on disability. It has been okay submitting a claim to Total Protect. The only thing is I would rather talk to a person than to a computer, and sometimes it’s very hard to get to a person.

I was looking for some home warranty online because of a couple of breakdowns when I found TotalProtect's site. It sounded good that's why I went with it. Submitting a claim to them was absolutely stellar. I put three claims in for 2 years, and every representative was absolutely amazing and very helpful. It was just a very good experience.

I actually had a home warranty when I purchased my home in 2004. It was a local company and they went out of business for warranty. So when I had to get a new one, I thought of looking into TotalProtect. I talked to someone from TotalProtect on the phone and I decided to go with them. So far, they have been excellent in handling my claims. We had 2 claims before: One for our water heater and one for our washer. They never gave us a problem with either one. The technicians came to our home and explained everything to us. I understand that with a warranty they're gonna charge you with everything and fix the appliance no matter how old it is, unless it’s unrepairable.

I had a mortgage, and the mortgage company told me to get the insurance from TotalProtect Home Warranty. I have never had any problems when submitting a claim. I present the claim usually the same day, somebody would call me and set up an appointment, and they did came. I had a little problem earlier with my air condition because it broke down very often and there was a leakage. The people came and they did not fix anything and I had to pay $75. They simply did something which worked for a while, or adding more Freon in it. Two months ago I replaced it with a brand new. I would say that most times, I got the service that I wanted. When I did not get the service, I don't think it was their fault, I think it was the service provider did not take it very seriously, like I had with the air condition.

I've had Total Protect since I bought my first house in 2002. I love how easy it is to submit a claim. They're really, really professional at all times. I've had some instances where I wasn't happy with the referral, so I would call them back and they would give me somebody else to work with. Every time that happens, it's always good. All of the technicians have been very professional. I particularly love the plumbing. I would refer them to anyone and I actually have. And they seem to be cheaper than the other companies. I've heard a lot of negative things about the other companies and that's why I prefer Total Protect over the others. They're the best.

My experience with TotalProtect was very, very good. I've never been upset or had a problem with them. Excellent people. They always follow through with what their program has to offer and I've also recommended them to my co-workers here, so they're going to get the same protection for their house.

My interactions with Total Protect has always been positive. I never had a complaint ever. The pool of technicians that they have are well qualified and knowledgeable, courteous and professional. I've never had anybody come here who didn't know what they were doing and didn't follow up on what they did. My experience has been nothing but positive. I highly recommend them -- I have recommended them.

I first heard about Total Protect Home Warranty from a family member. I got them because I own my home and I have a lot of appliances. Submitting a claim was very easy. I just went online, filed the claim, and within less than 30 minutes, I had a phone call. My talk with the claims representative was brief but to the point. I just inquired what was going on and they provided me information on who I needed to call and followed that up with an email also, who I needed to call in the area to look at the item. And they were pretty courteous, answered all my questions.

We found Total Protect online. They told us what we needed that was covered. Filing a claim is very easy. It’s a good experience. The claims reps were friendly, knowledgeable and pretty much cares about my need. Probably once, this last time with the AC, it took a little longer than we expected it to be - it’s like 7 days. But other than that, they are professional. It’s a great company and I'd highly recommend it to my family and friends.

I work out of town and I’m gone a lot, and if something happens, I wanted some kind of protection for my wife and kids. Then Total Protect Home Warranty sent me something in the mail and I read their brochures. It sounded like it was something that I would like to have. It’s the comfort of knowing that if something goes wrong, I'll have somebody there to make sure that everything gets fixed.

I had Total Protect when I bought my condo about 14 years ago. It was pretty good, but lately, it hasn't been that great. The representatives are good, but the servicemen are not the best though. The quality of their work was just fair. My air condition hasn't been working since Friday, a week ago. The guy said he'll be back in two or three days, but he hasn't been back. One person from Total Protect called me and asked if I wanted to shell $150 for my compressor. I said, "No, I want the guy to fix it." He said, "Okay, I'll approve it. It will take two or three days." He called me on a Friday but the serviceman hasn't been in yet. And then in the condo, it took them a couple of weeks to put some kind of thing in the refrigerator because it wasn't working. It took them over a week to replace it. They used to be really good.

Air conditioner was not working - the unit seemed to be running but not cooling. In fact frozen pipe outside. Repairman unfroze, added Freon, cleaned filter - good to go!

I have another home warranty prior to TotalProtect and was not satisfied with that warranty service. With TotalProtect submitting a claim has been very good. There’s never been a problem. It’s very easy. The last technician that I had was excellent. The quality of work is very good.

I read about TotalProtect from a billing that was attached to the back of my house payment bill. I got online and looked at the information, and I felt it would be a smart move to protect things that you have listed. So far, I’ve been very well pleased with my experience when submitting a claim. The technicians that serviced my appliances have been very professional, did a great job, quality work, and were all dependable. Sometimes you got to wait for a call or an answer, but I don’t have any problems with it. It was money well spent.

I had a few issues that came up in the house that needed attention. I was told that the best way to go about it was to get a home warranty. I didn't have to put a down payment with TotalProtect Home Warranty. Typically, the others tell me that I have to put $500 down and I wasn't able to do something like that. TotalProtect worked with me. And as far as monthly payment, it just came out of my bank account without it having to be a big huge down payment.

Submitting a claim to Total Protect had been fine until this last time. I had a bad experience the last time they were here. This last time, evidently I didn't understand what the book said. It wasn't explained to me right so I ended up with a bad experience. It wasn't the service company. I feel I should have gotten better explanations from Total Protect so I would know that they wouldn't pay for this. I didn't find out until the person came out and he called them and they said they would not pay for it. Of course, I had to give them my $75 anyway, which I really resented doing, because nothing was done.

I first heard about Total Protect Home Warranty online. I have had a home warranty previously and I didn't renew with the previous company that I had. I chose Total Protect because the deductible was smaller than the last company I had. Submitting a claim was quick and easy. I did it right online. The technician and I talked briefly; we didn’t talk much, but he was very knowledgeable and actually had a garage door opener that’s now functioning. He wasn’t able to fix it because of the date, how old the part was, so he was able to replace it. It was great, no complaints at all. Experience with Total Protect was quick and easy.

When I bought this condo, all the dates on everything was 1988. So I knew that wasn't going to last much longer. My home mortgage company at the time was calling about making sure my payment went in my checking account, and they started telling me about TotalProtect. We chose them due to the price and service. I've been pretty satisfied with whatever claim I've had. The claims process was so simple a caveman and a lizard can do it. The technicians that came to service my appliances have all been excellent. All was set and sealed. They were great.

I first got to know about Total Protect Home Warranty from an information sheet that came through my bank. Our home was not a brand new one and some of the brand new appliances and so forth were not new. We had had a program called Service Master which was through the electric company, but Total Protect seemed to be a better fit for us.

They're prompt, do everything in an ideal time for me, they're nice and they do a good job. The techs who came for service sometimes don't talk to me. They do what they have to do and leave. But I am very pleased with TotalProtect and every time I submit a claim.

A colleague of mine told me about Total Protect Home. He said he had good service from them. I decided to get it because the air conditioning system was having issues every year. I tried them and so far they did what I expect them to do. I submitted a claim through the website and a guy was dispatched. He came and diagnosed the problem. He controlled the problem and action was taken. Before this last claim, there was a problem but so far, the air condition is working good. Overall, I'm glad I'm with them. It was a great experience.

My interactions with the tech was fine, but the experience wasn't very good. The point is TotalProtect didn't cover it like it usually does. He did the work and gave me the bill. He did not tell me that it was not gonna be covered. That's the whole bottom line. And I told him right then, I said, "You know, you're really lucky that I'm paying you." Because they did not tell me that it was not gonna be paid. It’s never been that way before. I've never had a problem. And I was right there. I was in and out while he was fixing it. He said he had to make a phone call to see if it was getting covered or what was gonna be covered with them. I went and did something else and he never got back to me...

Total Protect Home Warranty was offered by a mortgage company I had. I decided to look into acquiring a home warranty because I thought it was a good idea. So far, everything's been really good with my experience when submitting a claim. The claim process was very easy. The interaction with the claim representative was very easy, very good. They fixed everything they've come out to fix. Overall, I've been very happy.

I've had two claims and had no problems with TotalProtect. I felt they were excellent. So far so good. The claims representatives were very fast and polite. You couldn't ask for a better service. Same with the companies that provided services. They came in and did what they were supposed to do and left. I would recommend them to a friend. It's a very easy company to deal with and there's no hassle.

I just refinanced the house, so I was looking for a home warranty and got Total Protect. When submitting claims, I call, and within a couple of hours, everything has been taken care of. Whenever I call, they keep me on the line until everything was settled as far as a technician coming out. Before I hang up the phone, I know everything that is going on. The technicians were polite and, as far as knowing the job, very professional. I like the service and the tech service is good work. It was an experience I didn't want to have but it had a good purpose.

I've had times where the timing from Total Protect is not quick to react but overall, they're pretty good.

I found out about TotalProtect Home Warranty through Wachovia. It was about seven years ago and I moved into a townhouse that was a little bit older and I figured what’s going to happen is the burner is going to go or the air conditioner is going to go. And of course, when I was in there for two years, the air conditioner did go and the hot water heater went and it worked out very well that I have them. We had only one issue in probably the seven to eight issues. It was a cold night and we weren't going to get service for 24 hours. My wife was sick. I escalated to the next level and they were here within like six hours. That was a couple of years back, but we had an issue this past winter.

2 technicians came to the house agreed the unit was old, cant keep up with the the heat and must be replaced now. June 13 2014 to this day I'm still waiting for a call from them. I was denied to speak to a supervisor giving me the excuse that the reason for being denied was because it was a pre-existence problem when I bought the house on July 3 2013. It was fine, it's not been one year. Isn't that the reason that anyone buy a home warranty??? I'm looking for help if anyone have similar problems let me know please.

It's very easy and very uncomplicated to submit a claim with TotalProtect. The interactions with the claims representatives and the technicians were very satisfactory and the work done was very good.

Having a home warranty sounded like a good investment so we went ahead with TotalProtect. I was satisfied with their claims process. It was very easy. Interacting with their sales rep was very pleasant. I think her name was Sheryl. I spoke with her on numerous occasions and she made sure that each time my concerns were met and my questions were answered. She made sure that everything was done to my satisfaction.

My son had TotalProtect and he was happy so I decided to have it myself. The house gets older and I get older and it just seems to be the thing to do. We had an issue when we had a problem with the heat and they were saying that they wouldn't send anybody out till a day or two later, because it wasn't cold enough. But the claims process was very easy. They generally ask straightforward questions and we answer the questions, and that's it. I found them unusually honest and open and they did a good job. I was satisfied with the service.

I first heard about Total Protect Home Warranty from Bank of America. It sounded good. It covered the equipment that I have. It was easy submitting a claim. The claims representative was very cordial and was able to answer to all my questions. I’ve called and made an appointment a couple of times because of the heating and cooling system. The fan on the cooling system kept blowing but we didn’t experience any cooling. The technician found a defect and he replaced it. They fixed it and it was done in less than an hour or so. Overall, my experience with Total was pleasant. They were all professional and competent.

I'm happy with TotalProtect. Every time that I've had a problem, they got somebody out here and got it done and done right. I would recommend them to my friends.

I got TotalProtect home warranty when we first bought the house years ago. You can make a payment every month and then get the protection for the big ticket items. Submitting a claim was smooth, it was very quick; they got back with me very quickly and made my appointment. We had our air conditioning fixed and the technician was good, but they put the wires on the outside of the unit, which I didn't understand. I will have to call them, as a matter of fact. But the technician was very good, they were on time and everything, but they just had the wires exposed. I would recommend them to other people because I think they're a very good company and they're very efficient and professional.

You never know when you'll have something, an old appliance breaking down, or a new appliance and sometimes their working fires up after 90 days so I bought the TotalProtect Home Warranty. My experience submitting a claim was good; the claims representatives were real good. After a while that I used it, I liked the services I was getting from different companies that provide their services and the technicians that came were good... but not all of them. I had my dryer fixed for about six times before the other technician noticed that what the other technician was doing was totally wrong. However I was pleased that the other guy caught it.

Everything was installed properly and sufficiently. They did a wonderful job as far as instructions and everything else, installations, and I'm really pleased with it.

I recommend TotalProtect because of their response to my need. They've stayed on it and resolved the problem in a very expedient way. I've been very pleased with them.

I had a great experience with TotalProtect Home Warranty. Submitting a claim was very easy and they know what they're doing. Technicians were good as well as the quality. Everything has been nice. I would recommend them.

I had a very satisfactory experience with Total Protect Home Warranty. I would recommend them.

I first heard about TotalProtect Home Warranty through the bank. I thought it was a good idea to acquire a home warranty. TotalProtect was the one the bank recommended. They were great when I submitted a claim. The process was easy and the claims representatives were nice. They answered all my questions. The technicians who came to service my appliance were very polite, and they did real good. We didn’t have any complaints. I think everybody should have TotalProtect.

My experience in submitting a claim to them has been very good. The first one went very smooth; the second one we had some hiccups but we got it done. Communicating with their claims reps was good. We had some issues and they resolved it, so I can’t ask for any more than that. Both of the technicians they sent were very competent and did what they had to do, so it was not a problem. The quality of their work was very acceptable. I am satisfied with TotalProtect. I have shared my experience with other people that was not aware of the company and they seemed interested and maybe doing the same thing for their home.

My mortgage company sent me a flyer of TotalProtect Home Warranty and because I didn't want to have to replace an air conditioner or something I decided to purchase my home warranty from them. So far, it’s been very good and pretty easy when I submit a claim. The claims representatives were professional and I felt very comfortable with their technicians in that they listened and shared what they were doing so I would know what to look for. The whole experience was great.

TotalProtect Home Warranty was offered through Countrywide so we decided to have it. Submitting a claim was good and wasn't difficult at all. The claims representatives are good. But it seems to take them a long time while they’re here to get approval, not to do the job, when you have to find out what’s wrong. And when they call in, sometimes they stand around for an hour before they get confirmation. It’s the longest part of the whole thing. But so far, the technician that we've used twice lately, both for the plumbing, was good. He's been real knowledgeable, come in and get the work done. He came back the last time because they ordered some parts. The quality of their work: so far, so good. The guys are professional.

I've had Total Protect for a while. Everything has been well. I haven’t had any complaint. That’s why I’m still with them. The process in submitting a claim is easy. I tell them what the problem is, they make recommendations, and then they get someone out. The technicians have all been good. I ask a lot of questions, they explain the process and what needs to be done. The quality of their work is good. If there’s a problem I would call back. I've checked out other companies and they didn't cover as much as TotalProtect did and they haven’t raised their price on me -- that’s another good factor. Since I've been with them, I haven’t had any increase other than the service fee.

Total Protect's offer is probably the best that we've seen so far. And submitting a claim was pretty easy. We called, submitted a claim, they came out and fixed the problem. It took less than five days. All our interaction with the claims representative was fine. They were really nice and productive, answered all the questions I needed answering and it was pretty simple. The technician that came to service our appliance was awesome. He told me what needed to be done. He was the one that came the first time. When they sent someone to repair it, they sent him back. Everything was great. I can't complain. I work at a hotel, in customer service, and that service was excellent. I've got to give them credit. Total Protect is awesome. We love it.

I got TotalProtect Home Warranty just for the protection. It came through my bank, so I figured it was pretty reputable. The claims process wasn't very hard. I've been taken care of relatively fast on all of the claims I've submitted. The claims representative and the technician who came to the house were all nice and polite, and done their job. I have no regrets yet. It was all very good.

We used to have another home warranty company but they went way up on their rates so we looked for another. We ended up with Total Protect because of their coverage and their price was really fair. Filing a claim is very easy. The quality of work was very good. I am very pleased with Total Protect. They are courteous and right on the ball.

I have nothing negative to say about them. I'm really happy with the service. The claims rep was courteous and no problem whatsoever making a claim. I didn't have to do too much, than just wait on the person to call me. So it's really easy and it was quick. In fact the AC man called me the same day and we made the appointment that morning. The next day he did what he had to do, and I was totally happy. The technician was a young guy and he really knew what he was doing. I asked him a whole lot of questions and he answered them just the way I wanted. It was an excellent experience. I've owned one before and so far I think TotalProtect home warranty is better.

We've had Total Protect Home Warranty since 2009 and got the offer through our mortgage company, Suntrust. They put it on with our house payment. We had bought warranties on all of our different appliances and their cost was more feasible to do the home warranty. We've never had a problem when submitting a claim with them and have used them several times. We live in a real small town and were about forty miles out of Austin, Texas. The only trouble we had when we first went on with them was they didn't have the service people working this area real well. But now we've noticed in the last two years there's more local people signed up with it so we're not running into that problem anymore.

I was with another one and wasn't really satisfied, so I decided I’d try TotalProtect. I've been with them for quite a while now. When submitting a claim, I thought it was very simple and went very smooth. I just do it over the automated filing system. The technician that came did a great job. I was very satisfied.

They were very easy to work with... puts my mind at ease. Submitting a claim was simple and the claims representative was excellent. Technician was very helpful and went the extra mile to find out what the problem was and got it corrected; quality of work was excellent. We recommended TotalProtect to our daughter and son-in-law, and they signed up for it. They live in the San Antonio area.