Cinch Home Services Reviews

My experience with TotalProtect was great. I would recommend it to my friends and family.

The cold water valve feeding my washing machine went bad. Called Total Protect and a knowledeable and efficient operator took the information and notifed a plumbing company. A technician came out that day, assessed the problem and fixed the problem. I have to say that I am completely satisfied with this encounter with Total Protect and their plumbing agent. This was a small problem and I hope if have a larger more complicated probelm the encounter will be the same. Thanks Total Protect. As far as a decription of the problem, the plumber removed the broken valve and replaced it with a new one. Any debris that was generated (minimal) was cleaned up by the technician. Totally satisfied with this encounter.

My advise to any policy buyer is to stay away from this company. No wonders they are cheaper than most companies......whatever they are getting from the customers stays in their pocket. I am reporting them to BBB and heading to small claims court. I'll also put up the review on as many websites as possible to warn prospective customers to stay away from this un-professionalism.

Appliances were getting older and TotalProtect Home Warranty had a good policy so I went with them. I've been with them for about ten years now. So far I've used them several times. It's easy to submit a claim and the techs have all been fairly good. I had one that worked on the air conditioner that wasn't too swift and he had to come back and do the same thing over again. But other than that, no real problem at all. Overall it's been very good... I had good service, I had good contractors, I had no qualms whatsoever.

I was stupid for years, I didn’t realize that something like a home warranty existed. This is my first home so unless somebody tells you things like this, you don't really know. So, my brother and I were talking and he said "Oh, honey, you need to get a home warranty. Call TotalProtect." He went over it with me. Then they sent me information, that's when I signed up with them, and it's been wonderful. Every time I have something wrong, they're just right there for me. But this last experience was horrible for me. It was the air conditioning and the people that we chose. But it wasn't TotalProtect's fault. TotalProtect was right there and I appreciated them so much. I would never want to go to anyone else.

I’ve been with TotalProtect for about 7 years or so now. I never had a home warranty before. At the time, I was just looking for ways that I could possibly get back closer to a stable income. I had been retired for a couple of years and if I had certain things happen, it wouldn’t quite fit into my budget - and I was trying to find a way to do that, and that has helped.

When I purchased my house five years ago, I had a home warranty for the first year and then I decided to just keep one but I wasn't satisfied with my home warranty so I went with Total Protect. I haven't had any issues submitting claims to them. The only issue I had was last summer when we had difficulties with my AC and I was left without AC for about two months while in a dispute with Total Protect Gold as far as what was covered and what wasn't. In the whole dispute, I had 3 different technicians that were sent out and they all had different diagnoses on the problem. I ended up using an outside vendor and paying them out of pocket, and Total Protect Gold reimbursed me for a portion of it. That wasn't a pleasurable experience but I still kept them around for some time being.

Our mortgage company sent us a flyer about TotalProtect and we went ahead and took it out of our mortgage because the one we already had was about to expire. We've submitted a couple claims with this company and this last one was real easy. They did what they said they were supposed to, were told everything that was gonna happen step by step the whole way, and they were very friendly. The technicians showed up when they were supposed to. It couldn't have gone better. They have done a good work. I highly recommend it and have already recommended TotalProtect to several people.

We’ve been living in this house for a long time and we like our house to be kept up. I heard about TotalProtect Home Warranty from City Mortgage. Then, I thought, because of our age, I’m 80 and my husband is 85, this TotalProtect would really help me in the long run. It was the first time I have heard of home warranty and we decided to get TotalProtect.

I wanted to get insurance for our home and my bank introduced TotalProtect. I chose them because of their annual pickups. They can check my electricity, and then the next following two months. I had one claim not so long ago for my electricity and it was good. The tech came and he started taking everything and he fixed the problem. It's good, everything's working. It's a good company to have.

The experience with TotalProtect has always been good except for one time. I got a hold of one guy that didn't even know what he was doing. I called them back and requested somebody else. The claims representatives have all been great and the work performed has always been good. There was one time when I needed something and I was able to request a particular person.

My friend referred TotalProtect and spoke very highly of them so I gave it a shot. Now I've been with them for about 12 years and never had a problem submitting claims. They've all been okay, not a problem, hassle free. TotalProtect make it very easy and simplify everything which is nice. My experience with the technicians has been perfect. The last technician, with my AC, was a gentleman.

It's easy to submit claims to Total Protect. I do it on the laptop and it automatically gives me all the information real quick. The claims representatives call me and I call them and they're very prompt and give me the information on a very prompt basis. I had an air conditioning system that was malfunctioning and the technician was very helpful and fixed it very quickly - there were no expenses other than the deductible. There was a claim on a built-in microwave and they needed a part. That did take like about a month to get the delivery but they came back and installed the part and fixed it to a new condition. There is one problem: I had a dishwasher that was a Maytag that needed repair and they couldn't repair it so they replaced it with a different brand that was not as good as my Maytag.

We've had Total Protect for years. It originally came with information from our home loan. Originally it was included in our house payment, and then through the changes in whatever, we ended up taking it up. We pay it monthly now because it's really a great deal than if we just take care of it ourselves. When I submit a claim, I do everything on the phone. I'm older, I do not work well with computers and I would much rather talk to a person. I've had to put in several claims. I have bragging rights about them at work; several people have passed on their name and information. I just have a brand new washing machine. We saw it for $1100-$1200 and it's now sitting right beside my old dryer. It's fantastic. The claims reps were always nice and very helpful. I have no complaints at all. I've never had a problem with the technicians. Everyone was nice and cooperative and they go out of their way.

We had dealt with Total Protect Home Warranty before in another state and we got a flyer in the mail here. We signed up for them because we thought it would be a sensible thing to do. Submitting a claim has been a mixture of good and bad. We usually have quick response. But the provider that's going to do the actual work, we sometimes have difficulty making sure they get in touch with us consistently on getting back to us on what they're going to do and when they're going to do it.

I'm an old member of Total Protect. Submitting a claim is very quick and easy -- no problem. I talk to them and describe the problem and they're here within no time. In the past when something happened, they fixed it and it didn't work, so they came again and fixed it next time without any cost. I'm totally satisfied. My experience with them has been wonderful. Everything is done in a nice way.

AC Company, 1st Choice Air Conditioning; they were wonderful and fixed our unit within 24 hours of checking out the system. I was never unhappy with Total Home Warranty, just EMS.

We signed up for Total Protect Home Warranty just for any unexpected emergencies that might come up. We've been very satisfied with it. When submitting a claim, we call up and leave a message. They get back to us within 24 hours and then they arrange for someone to come out. The service has been good. We've been happy with the people that have come out to work on our stuff. The technicians were friendly, polite and knew what they're doing. It's been very positive and good for us.

I first heard about Total Protect Home Warranty through my bank, US Bank. So far, submitting a claim has been good. Our interactions with the claims representatives have also been good. Although, there was one that was kind of rude at one time when they denied the claim, but other than that, most of them had been excellent. Also, the technicians have always been very good as well as the quality of their work.

We've had Total Protect Home Warranty for a few years. We decided to have it because the builder of the homes in this particular subdivision went belly up, so if something went wrong, there was no recourse for the homeowner, period. We've been very lucky; I mean, on top of which we were very, very careful when we had the house built; we were heavily involved in it. But it just seemed like a good thing to do. We really haven't had a lot of problems, thank goodness.

I've been with Total Protect Home Warranty a little while. I figure that you got a home, then you need an insurance policy for your appliance that can help me save a little money. The claims representative was wonderful and the technician they sent was fine. I have no complaints.

I've been with Total Protect Home Warranty for about 10 years now. It was through my mortgage company that introduced it to us. At the time, I thought it was a good idea, and I've been singing the praises of this type of warranty for years now. It just stumbled across us and I found it to be a very good deal. Submitting claim with them has gotten much better because everything is automated. They give you the option to do it over the phone or online, and I like that because my system is slow and I'm frustrated, so I call them directly. In the last four or five years, they've gotten a lot better with their professionalism, their employees and the friendliness. They've been improving continuously and I've been very happy with them. I've been impressed over the years. They're good.

I would say that my experience with TotalProtect was excellent, although I'm not very happy with the company that serviced my air conditioner last time. The young man that came out to service my air condition was good but he told me that it needed cleaning - the reason why it was making that sound and that protection did not cover that. It was $150 and I said 'Okay fine'. So I called their office and scheduled an appointment. They gave me an appointment date. I took off from work and straight home and waited.

I am absolutely amazed at the quality of Total Protect’s customer care. They have been nothing but excellent in the last two years that I’ve had them, and no matter who you get, what the circumstance is, whether it’s a complaint, a situation, a new claim or a follow-up, they are THE best customer service I’ve ever had with a company so I recommend them to everyone I know.

It was easy to submit a claim. We call and the lady calls the technician and we have a three-way and she puts me on with him right there on the spot. The claims rep was great. The technician that came was very personable and he did great. In fact, I’ve recommended them to our kids.

I previously had a home warranty with a different warranty company for about 10 years. I got it through my mortgage. They stopped offering it through the mortgage. When they stopped, I had to re sign up with them or with someone else. Then I got this flyer of TotalProtect in the mail and saw that their price was better. So I went on and signed up. Submitting the claim was not difficult. You call in and they give you information and tell you “we’re going to send out...” and all that but getting someone here was an issue. It took a little bit longer than I had experience with my previous warranty company.

Kenneth ** Timeline Recent

I thought that we needed to have some extra protection once our previous home warranty ran out. I chose Total Protect Home Warranty because of the services that they provide and their cost was reasonable. I’ve had excellent experience submitting a claim. The process was easy, I did it by phone.

My overall experience with TotalProtect Home Warranty has been very good.

I wanted to avoid any expenses/surprises now that I'm retired and living on a fixed income so I got TotalProtect Home Warranty. The claims reps have been fairly brief, straightforward and to the point. A lot of times, the claims are handled by the automated system, without having to require an intervention of an actual person. I've had several calls, several different technicians for different problems or issues with different pieces of equipment and they've been fairly straightforward too. For the most part, my experience with them has been fairly good with no problems -- I'm perfectly happy with the quality of their work except there was one instance where I had some difficulty with the initial contractor they recommended... TotalProtect promptly gave me another one.

I decided to look into having a home warranty because I have a home and, for the price, it doesn't seem bad to have a warranty to cover a lot of the things in the house. I chose a TotalProtect because I heard about it through another client that they used to have.

I had four technicians that serviced my appliance. The first guy came and looked at it and he couldn't find anything wrong. It was working. He left and it quit within 6 hours. Then another one came and he said it needed a part and they didn't have it but he could bypass it to make it run for the weekend - it would last. It burnt up that night, burnt the fan up and everything else. We lived without air condition for a week. It was the hottest week we've had. Right now it’s finally fixed. But I was really upset at the time.

My claims with Total Protect have been very well handled. They have been wonderful and I've been happy. Every time I've had to call, they have been awesome.

TotalProtect is a pretty good company. My wife got it when we first bought the house. The claim is rather easily done. You can do it by phone, by person, over the computer, or your iPhone. So they've made it fairly easy to submit a claim. The technician that came to service my appliance, we had good rapport. He knew his stuff. I’m not angry with the experience. All my experiences with TotalProtect had been great. But there are some problems with what they will and will not fix...

I’ve had no problems when submitting a claim. They’re always very good. They’re very professional and they answer any questions I have. I’ve had a good experience with everyone. However a couple of years ago I had a situation that I had a problem with our PLUMBING and we had a problem with the PLUMBING COMPANY ITSELF. I understand that they’re not part of TotalProtect anymore because they blatantly lied. Because I never heard anything back I called in and that’s when I found out from the representative what the plumbing company had said, that we had cancelled the appointment, we were not going to be home... just all sorts of things that were not true. And the young lady that took care of us really went out of her way. She put me on hold, called somebody, got someone else to come out and the people that came out for the plumbing were excellent. As far as I was concerned, she went above and beyond.

TotalProtect was offered through Chase Bank which holds my mortgage. I owned a home and I thought it was important to have certain things covered. I figured that if Chase Bank backed TotalProtect then I couldn't go wrong. The process when submitting a claim is simple. Every time I call, they set everything up and everything is taken care of and after I get finished, they do a follow up. The technician who came completed the work properly. I just used them 2 months ago to service my air conditioner. I'm completely satisfied and would not change companies at this point for nothing especially since I hear a lot of bad news about other companies.

I've had Total Protect Home Warranty since 2008. I like their customer service. I still have been calling and haven't yet used the internet but 99% of the time they've been very pleasant, helpful and obliging and seem to go out their way to be accommodating.

My experience when submitting a claim was real fast and easy. I didn't have any problem and it was really simple. This is the first time I've ever filed a claim since I've been in my home, and I haven't had any problem. My interaction with the lady on the phone was extremely nice and she tried to get my appointment as soon as possible. The technician that serviced my appliances was nice as well. He came in, did the work and left. He was just a businessman. He didn't waste a lot of time, which was good for me. I was extremely satisfied with Total Protect.

We had a home warranty when we first bought the house in 07 and when that ran out, we knew we needed to get another one. I got information through BofA bank and we looked through Total Protect, and it suited what we needed. They had a good program.

I learned about Total Protect Home Warranty through my mortgage company. I chose to go with them because they offered more compared to other providers. The claims process was fine. The first time I called, I got a recording. I called back when I hadn’t heard from the company and that’s when I got a claims representative. He was great. They set everything up on the phone. They gave me a contractor that was to contact me, and they did.

I had home warranty when I bought this house so the people who went with my agreement had it. I didn't use it but I thought it was a good idea. I opted to go with Total Protect after that was expired in a year. Their offerings were good. The pricing was good. Everything has been very good. It's very easy to submit claims, no problems. Service people are helpful and people who come to the house are very good.

I've had Total Protect now for 3 or 4 years and I took them because I was in a situation where my appliances were getting old, so I thought it might be cost effective to do that, plus I wanted the convenience of being able to go to one person and get someone to support me in getting the service. Most of my experience when submitting a claim has been pretty good. I haven't had any problems when submitting a claim. My interactions with the claims representative were usually very brief because I told them what the problem was and they said they would contact a service agent and that agent would contact me and set up a time to come out and do the repair work. I also have not had any problems with the technicians.

About five or six years ago, I heard about TotalProtect Home Warranty from my banker. So far, I have had no problems when submitting a claim. It has always been good experience. The claims representatives have always been positive and the technicians have always been helpful. They’ve always been giving me information that I needed. I highly recommend them.

I've had Total Protect since 2008 and I've made two claims. The first one was years ago. My AC had gone out and it was unbearably hot and it is not safe to be in your home without air conditioner. When I called, the gentleman didn't seem to be too interested in that so I cancelled it and ended up calling the guy who had done the AC for me originally. I did not have a good feeling about him at this time. I called back, started a new claim, and they were very, very nice.

After I had a botch with my air-conditioning system, I realize I could have saved the money if I had protection. My mortgage company recommended TotalProtect Home Warranty and added it to my mortgage payment. Its easy to submit a claim and they were on the ball and got it done quick. The claims representative were very professional and very polite. They were fast, curious, and saved me a bunch of money and made me happy.

The sellers had already paid for the Total Protect when I bought the home 15 years ago. It's fairly easy to submit a claim and the claims representative was fine. I had two different issues and two different people recently, and they were great.

Submitting a claim to Total Protect was fairly easy. It was all done automatically. I'm confident that the work was done properly.

My experience submitting a claim was wonderful. They have a very caring demeanor about them. They want things to be taken care of in a reasonable time. It's just perfect. The claims reps were very supportive. I had one person that was to come anytime soon. I called back. I don't know what she did but within 30 minutes that person calls. They got right on it. The technicians showed signs of support. They showed me the problem and they showed signs that you'd be taken care of as soon as possible.

I've been using Total Protect for 10 years. It has been excellent. I've never had any kind of problems whatsoever. They handle claims very, very well. I had a couple of technicians that were excellent and I made sure that when I called back in, if it was the same type of thing like plumbing, I requested to get the same plumbing company and they did that for me the last time. So it's very, very good.

It took a while for us to get somebody here. We were like four days in the heat, because Total Protect doesn't have anybody locally. We've had better service before but it's fixed. In the past, normally Sears was sent out. It's mainly been our refrigerator when we call. The only problem with Sears, which is not Total Protect's fault, is Sears doesn't come out with parts. They come here, see what the problem is, order the parts and you'd have to wait a week. That's the part I don't like. Then it gets mailed to our place of residence and they come back and fix it. This last time, it was the air. The air-conditioning guy had the parts. That was no problem; it got fixed the same day. It's just that it took 4 days for them to find somebody locally in our area. The Sears technicians are fine. I wasn't crazy about the person that they got for the air at all, but I don't think it's something that they'd even used in the past.

Our bank had recommended TotalProtect and that time that's what my husband wanted to do, to have a home warranty. Submitting a claim has been good. It's fairly an easy process and we haven't had any problems. It's a good product so far for us. We'll probably keep it for long.

My experience with TotalProtect was wonderful. I would recommend it to anyone.

I enjoyed the experience with Total Protect. I had only one major problem and they just keep patching my air conditioner. I've really wished they were going to repair because I've called them out and told them too many times.

I had bought a new house and I got TotalProtect for it. They were the first one I saw on the internet. Submitting a claim has been very pleasant. Something happens, I call them, and right away I get a claim number and they give me a repair person. With the exception of one time, they've been quite quick on coming out and taking care of the problem. The claims representatives I talked to were pleasant, courteous and helpful, and most of the time, they would even make the call for me. They'd give me the name of the place and the number, and if it was like 9 to 5, when the place was open, they would make the call for me and connect me with the person directly, which I like.

Total Protect had the best prices at the time, with the ones that I was comparing so we went with them. The experience in submitting a claim was easy. However, what’s considered an emergency on my part is not considered an emergency on their part, so I’m disappointed with that. They can do something with the speed and stuff in resolving an issue. But other than that, I’ve gotten good service. The claims rep has been informative. They’ve done all they could do when something is out and you happen to wait. Technicians they sent have been courteous and respectful of my home. I’ve been pleased with their work. Overall, we had a great experience.

Total Protect has done a good job with their service. It's just I had to wait for the service technician to come out and fix something sometimes. The claims reps have been good and responded well in checking on things about it. The Charlotte Air Experts were the ones that got here and fixed it and they did a good job. We've gotten along well with them.

My mother kept telling me how awesome Total Protect was. We had bought our house three years ago and most of our appliances and stuff were fairly new, even the ones that came with the house were fairly new, but she said that I need to be protected. She said when I first bought it we should be protected. I didn't listen. By the third year, I finally listened and said, "Okay, fine, I'll go ahead and get it," and so we got it.

I have been with this company Total Protect for a couple of years and am paying for their highest 'Gold Plan'.

Total Protect Home Warranty was offered through our mortgage company. Normally we think it’s a waste of time, effort, money, but it sounded like a good thing because their house is not brand new and you have the potential to have problems with things. So, we took the home warranty.

Total Protect was on my paper on my house payment. It came from CitiMortgage. They kept on sending me all the time, so I figured, "Oh, what the heck. I might as well do it." The first claim I had was horrible. I had an air conditioner I had to get fixed that took forever to fix. The claims representative was trying her best, but it's just the people that they have doing the job; they weren't familiar with my air conditioner. I had another claim, the water heater. I had a busted line that was leaking on top of the water heater, so they came out and replaced it and that was fine. They've always been wonderful because they've been trying their hardest. The last people that I had come out were really nice. They do a wonderful job.

I've submitted two or three claims to Total Protect and I've been very satisfied every time. One time they had a problem but that was with the provider. Total Protect followed up and took care of it. They're very good overall.

So far, Total Protect is good. I've used it twice but I need it now because I have a plumbing problem. I didn't have any problems with that, and then a couple of weeks ago, I had with the problem with my air conditioning. I called them and they did a claim number and they call the techs. The technicians were great. I had no problems at all. They're efficient, friendly and courteous. They came out within the time frame I needed them to.

I've had Total Protect for a couple of years at least. I got it because I thought it would be easier just having to call up somebody on spur of the moment. So far it's been good. I call them up when I wanted and they gave it to me. The claims reps were courteous but I don't think they were too knowledgeable. The technician they sent was really good and I'm happy with the work done. It was excellent and I think it would be a good idea to upgrade.

I've been using Total Protect or a couple of years. They just seemed to have the service and the pricing that I liked at the time. I've submitted a few claims and it has always been smooth and they followed up very efficiently, so I know it's being taken care of. The technicians have been knowledgeable and personable, courteous and efficient. The company is effective, personable, and they follow through well.

I've been with TotalProtect for at least 10 years, probably more. I knew how much stuff cost replaced so I was very pleased with the $30 something a month for protection. And I'm glad I done it. All of my experiences have been good. Dealing with the claims representative was excellent - no problem. It was the same thing with the technician. They've all been very competent, and I have no complaints at all.

If something goes wrong, I call TotalProtect Customer number and it's all automated, it's very simple. I type in my account number and they tell me who to call for the repair. I call that person and I tell them I have Total Protect, and it's pretty simple. There is one thing I'm not happy with. Recently, something went wrong with my air conditioning unit and I did everything as I said. I called and they told me the name of the company who'd come. The person arrived within a couple of hours, showed up to fix the air conditioner. They found out what's wrong with it within minutes of being here, but they had a hold-up and the guy was just sitting in my house waiting because he said he had to get approval from TotalProtect to do the repair.

I like the Total Protect service. They've always done what they said they were going to do and I've always gotten good people to come out and work on things so I have no complaints. I would recommend having them on board to help take care of your home and fix your things.

I first heard about Total Protect when we bought the house. It was the first one I heard of and it sounded like a good plan. Submitting a claim, their claims representative has been very good. The process is not difficult at all. I call them up, they set up and the guy calls me and comes over and fixes whatever.

I read over the ad for TotalProtect from Bank of America and everything seemed good, so I just applied for it. So far it's been pretty good. I only had one hiccup where the services wasn't so bad but the company that was supposed to give it to me took too long so I had to call back. But besides that, everything's been going great. The technician that came over was nice, friendly, told me what was wrong, and showed me what was wrong. And he just repaired it in a few minutes or so. There is not one particular company so far that haven't done great. They've always been outstanding so far.

I decided to have TotalProtect because of the cost to repair anything and they were the first one to reach out to me. And I've probably submitted about 3 or 4 times. So it's great; the people they've referred me to are great. What they usually do is forward me to a local technician and that technician gets in contact with me and schedules when he can come up. Communication is pretty open; we've never had any problems. Excellent customer service and response time is very quick.

It was easy and simple to submit a claim. The reps were good and courteous. I had a bad experience the last time with a technician though. He got pissed because I wasn't here when he got here. My kids were here and he was mad because they didn't open the door and when I got here, he was a little ticked and then it was a thing where he had to fix my oven. He never opened the oven up and he called in and told them that it couldn't be fixed and they won't go fix it because it was infested with roaches. Other than that, I was satisfied with them. It was a good thing to have.

Submitting a claim with TotalProtect has been very easy. All the claims representatives seem to be pretty prompt and very willing to listen, find out what the problem is and take care of it. Most of the technicians are fairly courteous and they just want to get the job done. I appreciate that they all seem willing and always asked if there's any other problems with any other appliances once they're here. And the quality of work is fine so that's good. They do a good job, they do what's asked of them, very prompt and they get the job done.

I decided to get a home warranty because my house was 12 years old. I went with TotalProtect because I got a letter from my mortgage company and from the information they sent me I said, "If one of these, just one appliance or whatever goes out, that's several hundred dollars." At 40 bucks a month, I really just thought it might be a good idea to do it, and it was. Also, you can drop it at any time or get more or continue with it.

I've had Total Protect for a while. At that time, I probably went with them because of the amount, the cost and all. The last time I submitted a claim, my experience was absolutely wonderful. I called the company and the representative actually called the service people, the plumbing people, and then told me that they were gonna call me back. The fact that they didn't give me the phone number, saying here's the phone number because I've done that and it's never worked in the past for me was wonderful. They took really good care of me. The plumbing company actually were willing to come that same day, but I had them come up the next day. So it was just amazing how quickly and how well I was taken care of. So it was excellent. They were quick, thorough and done. Dependable and efficient. I just felt like I was taken care of completely.

Bank of America recommended TotalProtect as a worthwhile effort, and I figured they wouldn't be recommending it unless it was a reputable and the right thing for me to try and enroll in. Sometimes you need some major repairs and replacement of appliances when they breakdown. And that's what that was, a good investment over time, particularly since I bought the property when it was 10 years old and nothing has been changed.

I got a Total Protect flyer in my mortgage statement and it seemed like a no-brainer to me to sign up for them. When your house gets to be a certain age, stuff breaks. I'm a single mother, my family is living on one income, I have three children, an 81-year-old mother, so it seemed like a smart investment. I didn't know there was any such thing until I got the flyer. I really don't have anything to compare it to because this is the only policy of this type that I've ever bought, but I actually think the company's been really good.

I've had TotalProtect home Warranty for 10 years and it was on an offer along with my mortgage. I looked into it and decided to go with it. Submitting a claim to them has been very easy and very efficient. Almost every time I've had something, I just did it online. The last couple of times, I didn't even talk to anybody from TotalProtect. It was all done via email and they just gave me someone to call and they told me who to call via email. The technician was very knowledgeable and knew what he was doing and fixed it really quick.

Overall, I've had a positive experience with Total Protect.

TotalProtect came with our house loan. Submitting a claim has been good. It's not hard at all. I usually just call the number up and talk to somebody, then they get me in touch with someone. The claims representative was very pleasant and the technicians that serviced my appliances have been really nice. Overall, they're worth the money.

Submitting a claim was not a problem at all. The claims representative was very helpful and everything's real smooth. The technicians that serviced my appliances have all been good. The best thing they've done was when I had the microwave go out. They came out and they had a new unit in a week or less than a week. They were very good and I would highly recommend them.

I was with another provider and just wasn't real happy before I decided to go with Total Protect. Submitting a claim to Total Protect was fine. They were on time. They got back with me. But the first time we used them, I had a little issue with the person I was trying to get in touch with. Then I called back and they got somebody else so it worked fine. Their quality of work is great. My experience is good. It was easy to do and I didn't have any issues with them.

We had gotten too expensive for our previous provider. We had to replace the furnace and an air conditioner. They dropped us for too many claims. So we decided to sign up with TotalProtect. It's been fine. We went with them because TotalProtect had the quarterly maintenance. In fact, I just had one today but I can't schedule those on the website. I wish I could. But I can schedule a repair on the website, which is great.

Stuff would fall apart and the expenses are too high so I decided to get a home warranty. I went with TotalProtect because the price was reasonable. Their monthly payment and their deductible is not too bad either. When submitting a claim, I normally go online and submit the claim. Within minutes, they email with the name of the company that I need to use to get the problem fixed and the phone number. I call the company up and make an appointment. I enjoyed the quality of work for everything that I ordered. I also like the fact that when I do call and talk to a customer representative, they're very nice, friendly and very knowledgeable on the items that they provide as well as the service. It's easy to use and cost efficient.

I've had two bad experiences with TotalProtect on some of the people that they brought into my house. One, they brought in an 18-year-old kid to troubleshoot my air conditioning system. It turned in to be a nightmare and all it was was resetting the outside unit. All you had to do was press the reset button. It took three service people before we finally got that figured out. And then there was a guy they sent to my house. I had a duct come off my air conditioning upstairs in my attic. He said he put it back on and he did but it came back off again. When I called him on the phone, he said, "Well, that hose is too short when they built the house". And he wants $400 to change the hose. So I ended up getting a hose for $65 and I changed it myself.

I was unhappy with the home warranty I had and I saw the plan with Total Protect had a lot more coverage so I tried them out. I only had one claim but Total Protect did cover it.

Total Protect was offered with my new mortgage. Submitting a claim was easy. I've not had a problem so far. The claims representatives were very professional and very courteous, answered all my questions. I really appreciate the speed the submissions have been made. They’re very down-to-earth when explaining things to me. All the technicians have been professional except for one when I submitted a claim for my stove. In the past, I've always paid with a check but he asked me for a debit card. I didn't appreciate that. But that was the only issue I had with the technician. The works have all been great. I never felt like there’s a difference, like when the technician comes to the house, some from past experience, they treat me differently coz I’m a woman. I've never had that experience with technicians from Total Protect. I really enjoy working with these people.

Total Protect Home Warranty - this company is a joke. I have requested paperwork from them 3 times and have still not received it. My A/C went out 3 weeks ago. They sent a service man out and he said it needs a part and not sure if he can find it. This guy didn't even have batteries for his flashlight or a receipt book. So I was down in the basement holding my phone for light and had to give him a piece of paper. After awhile I decided to sit down. My thought was I am paying these people. I don't need to be doing the work for them. He also did not give me anything showing he was out for service or what he thought was the problem. So I wait for a week and he calls and said can't find the part.

I was told about Total Protect by my mortgage company. They offered some warranty for the repairs and all that kind of stuff, and I found that it's been really good. Over the years we've been satisfied. It's always a challenge to get services, but I appreciated how Total Protect has been very consistent, and I appreciate it and the service has been helpful.

I’ve only submitted two claims, one they couldn’t help me with because it was just the last of my microwave, and then with my air conditioner, it was no problem, everything went fine. It was real good, because Florida was very hot and they said they couldn’t get anybody here for a couple of days and I said this is Florida so they put me on emergency list and they got here as soon as they could. Everyone was great. Everything went smoothly. Very nice company to deal with.

Submitting a claim through Total Protect has so far been very easy. The very first claim that I made was on my hot water tank and I had already replaced it because I forgot that I had that policy. Something else came up and I remembered, and I made a claim seven months later and they paid it. My overall experience with Total Protect was great. The claims representative answered all of my questions. I was there both times when the technicians came out and it was the same. They've been real informative, told me what was wrong, fixed it, and no problem.

Owned house a few months. Air Conditioner stopped working. Service tech arrives. Found blower wheel dirty. Found Condenser Coil dirty. Found Leak in system. Total Protect denies claim because the blower and condenser are dirty. Which has nothing to do with the leak. Tried to contact service provider to explain the logic to them. He refused to speak with me or answer questions. Got his 85.00 and ran. Total rip off program.

We’ve lived here for years. I know we’ve had Total Protect for quite some time now at least six years, or more. I’ve refinanced the house since we’ve gotten it, and I’m upset because their company doesn’t work with our company as far as taking it out of my mortgage payment. Since we’ve refinanced it, that’s the only problem that I’ve had.

Good service, as advertised. I'd recommend them to my friends.

It was through GMAC that we heard about Total Protect and we decided to take it. When I submit claims, they have always been courteous, very helpful and very professional in what they do. They handled everything in a reasonable amount of time. I have nothing but praise for then and I've been very well pleased with them. I don't think anyone else can top them.

A girl friend at work told me that she had Total Protect Home Warranty. I decided to get it also because I was getting laid off, and I knew I would never return to work because I wanted to go on disability. It has been okay submitting a claim to Total Protect. The only thing is I would rather talk to a person than to a computer, and sometimes it’s very hard to get to a person.

I was looking for some home warranty online because of a couple of breakdowns when I found TotalProtect's site. It sounded good that's why I went with it. Submitting a claim to them was absolutely stellar. I put three claims in for 2 years, and every representative was absolutely amazing and very helpful. It was just a very good experience.

I actually had a home warranty when I purchased my home in 2004. It was a local company and they went out of business for warranty. So when I had to get a new one, I thought of looking into TotalProtect. I talked to someone from TotalProtect on the phone and I decided to go with them. So far, they have been excellent in handling my claims. We had 2 claims before: One for our water heater and one for our washer. They never gave us a problem with either one. The technicians came to our home and explained everything to us. I understand that with a warranty they're gonna charge you with everything and fix the appliance no matter how old it is, unless it’s unrepairable.

I had a mortgage, and the mortgage company told me to get the insurance from TotalProtect Home Warranty. I have never had any problems when submitting a claim. I present the claim usually the same day, somebody would call me and set up an appointment, and they did came. I had a little problem earlier with my air condition because it broke down very often and there was a leakage. The people came and they did not fix anything and I had to pay $75. They simply did something which worked for a while, or adding more Freon in it. Two months ago I replaced it with a brand new. I would say that most times, I got the service that I wanted. When I did not get the service, I don't think it was their fault, I think it was the service provider did not take it very seriously, like I had with the air condition.

I've had Total Protect since I bought my first house in 2002. I love how easy it is to submit a claim. They're really, really professional at all times. I've had some instances where I wasn't happy with the referral, so I would call them back and they would give me somebody else to work with. Every time that happens, it's always good. All of the technicians have been very professional. I particularly love the plumbing. I would refer them to anyone and I actually have. And they seem to be cheaper than the other companies. I've heard a lot of negative things about the other companies and that's why I prefer Total Protect over the others. They're the best.

My experience with TotalProtect was very, very good. I've never been upset or had a problem with them. Excellent people. They always follow through with what their program has to offer and I've also recommended them to my co-workers here, so they're going to get the same protection for their house.

My interactions with Total Protect has always been positive. I never had a complaint ever. The pool of technicians that they have are well qualified and knowledgeable, courteous and professional. I've never had anybody come here who didn't know what they were doing and didn't follow up on what they did. My experience has been nothing but positive. I highly recommend them -- I have recommended them.

I first heard about Total Protect Home Warranty from a family member. I got them because I own my home and I have a lot of appliances. Submitting a claim was very easy. I just went online, filed the claim, and within less than 30 minutes, I had a phone call. My talk with the claims representative was brief but to the point. I just inquired what was going on and they provided me information on who I needed to call and followed that up with an email also, who I needed to call in the area to look at the item. And they were pretty courteous, answered all my questions.

We found Total Protect online. They told us what we needed that was covered. Filing a claim is very easy. It’s a good experience. The claims reps were friendly, knowledgeable and pretty much cares about my need. Probably once, this last time with the AC, it took a little longer than we expected it to be - it’s like 7 days. But other than that, they are professional. It’s a great company and I'd highly recommend it to my family and friends.

I work out of town and I’m gone a lot, and if something happens, I wanted some kind of protection for my wife and kids. Then Total Protect Home Warranty sent me something in the mail and I read their brochures. It sounded like it was something that I would like to have. It’s the comfort of knowing that if something goes wrong, I'll have somebody there to make sure that everything gets fixed.

I had Total Protect when I bought my condo about 14 years ago. It was pretty good, but lately, it hasn't been that great. The representatives are good, but the servicemen are not the best though. The quality of their work was just fair. My air condition hasn't been working since Friday, a week ago. The guy said he'll be back in two or three days, but he hasn't been back. One person from Total Protect called me and asked if I wanted to shell $150 for my compressor. I said, "No, I want the guy to fix it." He said, "Okay, I'll approve it. It will take two or three days." He called me on a Friday but the serviceman hasn't been in yet. And then in the condo, it took them a couple of weeks to put some kind of thing in the refrigerator because it wasn't working. It took them over a week to replace it. They used to be really good.

Air conditioner was not working - the unit seemed to be running but not cooling. In fact frozen pipe outside. Repairman unfroze, added Freon, cleaned filter - good to go!

I have another home warranty prior to TotalProtect and was not satisfied with that warranty service. With TotalProtect submitting a claim has been very good. There’s never been a problem. It’s very easy. The last technician that I had was excellent. The quality of work is very good.

I read about TotalProtect from a billing that was attached to the back of my house payment bill. I got online and looked at the information, and I felt it would be a smart move to protect things that you have listed. So far, I’ve been very well pleased with my experience when submitting a claim. The technicians that serviced my appliances have been very professional, did a great job, quality work, and were all dependable. Sometimes you got to wait for a call or an answer, but I don’t have any problems with it. It was money well spent.

I had a few issues that came up in the house that needed attention. I was told that the best way to go about it was to get a home warranty. I didn't have to put a down payment with TotalProtect Home Warranty. Typically, the others tell me that I have to put $500 down and I wasn't able to do something like that. TotalProtect worked with me. And as far as monthly payment, it just came out of my bank account without it having to be a big huge down payment.

Submitting a claim to Total Protect had been fine until this last time. I had a bad experience the last time they were here. This last time, evidently I didn't understand what the book said. It wasn't explained to me right so I ended up with a bad experience. It wasn't the service company. I feel I should have gotten better explanations from Total Protect so I would know that they wouldn't pay for this. I didn't find out until the person came out and he called them and they said they would not pay for it. Of course, I had to give them my $75 anyway, which I really resented doing, because nothing was done.

I first heard about Total Protect Home Warranty online. I have had a home warranty previously and I didn't renew with the previous company that I had. I chose Total Protect because the deductible was smaller than the last company I had. Submitting a claim was quick and easy. I did it right online. The technician and I talked briefly; we didn’t talk much, but he was very knowledgeable and actually had a garage door opener that’s now functioning. He wasn’t able to fix it because of the date, how old the part was, so he was able to replace it. It was great, no complaints at all. Experience with Total Protect was quick and easy.

When I bought this condo, all the dates on everything was 1988. So I knew that wasn't going to last much longer. My home mortgage company at the time was calling about making sure my payment went in my checking account, and they started telling me about TotalProtect. We chose them due to the price and service. I've been pretty satisfied with whatever claim I've had. The claims process was so simple a caveman and a lizard can do it. The technicians that came to service my appliances have all been excellent. All was set and sealed. They were great.

I first got to know about Total Protect Home Warranty from an information sheet that came through my bank. Our home was not a brand new one and some of the brand new appliances and so forth were not new. We had had a program called Service Master which was through the electric company, but Total Protect seemed to be a better fit for us.

They're prompt, do everything in an ideal time for me, they're nice and they do a good job. The techs who came for service sometimes don't talk to me. They do what they have to do and leave. But I am very pleased with TotalProtect and every time I submit a claim.

A colleague of mine told me about Total Protect Home. He said he had good service from them. I decided to get it because the air conditioning system was having issues every year. I tried them and so far they did what I expect them to do. I submitted a claim through the website and a guy was dispatched. He came and diagnosed the problem. He controlled the problem and action was taken. Before this last claim, there was a problem but so far, the air condition is working good. Overall, I'm glad I'm with them. It was a great experience.

My interactions with the tech was fine, but the experience wasn't very good. The point is TotalProtect didn't cover it like it usually does. He did the work and gave me the bill. He did not tell me that it was not gonna be covered. That's the whole bottom line. And I told him right then, I said, "You know, you're really lucky that I'm paying you." Because they did not tell me that it was not gonna be paid. It’s never been that way before. I've never had a problem. And I was right there. I was in and out while he was fixing it. He said he had to make a phone call to see if it was getting covered or what was gonna be covered with them. I went and did something else and he never got back to me...

Total Protect Home Warranty was offered by a mortgage company I had. I decided to look into acquiring a home warranty because I thought it was a good idea. So far, everything's been really good with my experience when submitting a claim. The claim process was very easy. The interaction with the claim representative was very easy, very good. They fixed everything they've come out to fix. Overall, I've been very happy.

I've had two claims and had no problems with TotalProtect. I felt they were excellent. So far so good. The claims representatives were very fast and polite. You couldn't ask for a better service. Same with the companies that provided services. They came in and did what they were supposed to do and left. I would recommend them to a friend. It's a very easy company to deal with and there's no hassle.

I just refinanced the house, so I was looking for a home warranty and got Total Protect. When submitting claims, I call, and within a couple of hours, everything has been taken care of. Whenever I call, they keep me on the line until everything was settled as far as a technician coming out. Before I hang up the phone, I know everything that is going on. The technicians were polite and, as far as knowing the job, very professional. I like the service and the tech service is good work. It was an experience I didn't want to have but it had a good purpose.

I've had times where the timing from Total Protect is not quick to react but overall, they're pretty good.

I found out about TotalProtect Home Warranty through Wachovia. It was about seven years ago and I moved into a townhouse that was a little bit older and I figured what’s going to happen is the burner is going to go or the air conditioner is going to go. And of course, when I was in there for two years, the air conditioner did go and the hot water heater went and it worked out very well that I have them. We had only one issue in probably the seven to eight issues. It was a cold night and we weren't going to get service for 24 hours. My wife was sick. I escalated to the next level and they were here within like six hours. That was a couple of years back, but we had an issue this past winter.

2 technicians came to the house agreed the unit was old, cant keep up with the the heat and must be replaced now. June 13 2014 to this day I'm still waiting for a call from them. I was denied to speak to a supervisor giving me the excuse that the reason for being denied was because it was a pre-existence problem when I bought the house on July 3 2013. It was fine, it's not been one year. Isn't that the reason that anyone buy a home warranty??? I'm looking for help if anyone have similar problems let me know please.

It's very easy and very uncomplicated to submit a claim with TotalProtect. The interactions with the claims representatives and the technicians were very satisfactory and the work done was very good.

Having a home warranty sounded like a good investment so we went ahead with TotalProtect. I was satisfied with their claims process. It was very easy. Interacting with their sales rep was very pleasant. I think her name was Sheryl. I spoke with her on numerous occasions and she made sure that each time my concerns were met and my questions were answered. She made sure that everything was done to my satisfaction.

My son had TotalProtect and he was happy so I decided to have it myself. The house gets older and I get older and it just seems to be the thing to do. We had an issue when we had a problem with the heat and they were saying that they wouldn't send anybody out till a day or two later, because it wasn't cold enough. But the claims process was very easy. They generally ask straightforward questions and we answer the questions, and that's it. I found them unusually honest and open and they did a good job. I was satisfied with the service.

I first heard about Total Protect Home Warranty from Bank of America. It sounded good. It covered the equipment that I have. It was easy submitting a claim. The claims representative was very cordial and was able to answer to all my questions. I’ve called and made an appointment a couple of times because of the heating and cooling system. The fan on the cooling system kept blowing but we didn’t experience any cooling. The technician found a defect and he replaced it. They fixed it and it was done in less than an hour or so. Overall, my experience with Total was pleasant. They were all professional and competent.

I'm happy with TotalProtect. Every time that I've had a problem, they got somebody out here and got it done and done right. I would recommend them to my friends.

I got TotalProtect home warranty when we first bought the house years ago. You can make a payment every month and then get the protection for the big ticket items. Submitting a claim was smooth, it was very quick; they got back with me very quickly and made my appointment. We had our air conditioning fixed and the technician was good, but they put the wires on the outside of the unit, which I didn't understand. I will have to call them, as a matter of fact. But the technician was very good, they were on time and everything, but they just had the wires exposed. I would recommend them to other people because I think they're a very good company and they're very efficient and professional.

You never know when you'll have something, an old appliance breaking down, or a new appliance and sometimes their working fires up after 90 days so I bought the TotalProtect Home Warranty. My experience submitting a claim was good; the claims representatives were real good. After a while that I used it, I liked the services I was getting from different companies that provide their services and the technicians that came were good... but not all of them. I had my dryer fixed for about six times before the other technician noticed that what the other technician was doing was totally wrong. However I was pleased that the other guy caught it.

Everything was installed properly and sufficiently. They did a wonderful job as far as instructions and everything else, installations, and I'm really pleased with it.

I recommend TotalProtect because of their response to my need. They've stayed on it and resolved the problem in a very expedient way. I've been very pleased with them.

I had a great experience with TotalProtect Home Warranty. Submitting a claim was very easy and they know what they're doing. Technicians were good as well as the quality. Everything has been nice. I would recommend them.

I had a very satisfactory experience with Total Protect Home Warranty. I would recommend them.

I first heard about TotalProtect Home Warranty through the bank. I thought it was a good idea to acquire a home warranty. TotalProtect was the one the bank recommended. They were great when I submitted a claim. The process was easy and the claims representatives were nice. They answered all my questions. The technicians who came to service my appliance were very polite, and they did real good. We didn’t have any complaints. I think everybody should have TotalProtect.

My experience in submitting a claim to them has been very good. The first one went very smooth; the second one we had some hiccups but we got it done. Communicating with their claims reps was good. We had some issues and they resolved it, so I can’t ask for any more than that. Both of the technicians they sent were very competent and did what they had to do, so it was not a problem. The quality of their work was very acceptable. I am satisfied with TotalProtect. I have shared my experience with other people that was not aware of the company and they seemed interested and maybe doing the same thing for their home.

My mortgage company sent me a flyer of TotalProtect Home Warranty and because I didn't want to have to replace an air conditioner or something I decided to purchase my home warranty from them. So far, it’s been very good and pretty easy when I submit a claim. The claims representatives were professional and I felt very comfortable with their technicians in that they listened and shared what they were doing so I would know what to look for. The whole experience was great.

TotalProtect Home Warranty was offered through Countrywide so we decided to have it. Submitting a claim was good and wasn't difficult at all. The claims representatives are good. But it seems to take them a long time while they’re here to get approval, not to do the job, when you have to find out what’s wrong. And when they call in, sometimes they stand around for an hour before they get confirmation. It’s the longest part of the whole thing. But so far, the technician that we've used twice lately, both for the plumbing, was good. He's been real knowledgeable, come in and get the work done. He came back the last time because they ordered some parts. The quality of their work: so far, so good. The guys are professional.

I've had Total Protect for a while. Everything has been well. I haven’t had any complaint. That’s why I’m still with them. The process in submitting a claim is easy. I tell them what the problem is, they make recommendations, and then they get someone out. The technicians have all been good. I ask a lot of questions, they explain the process and what needs to be done. The quality of their work is good. If there’s a problem I would call back. I've checked out other companies and they didn't cover as much as TotalProtect did and they haven’t raised their price on me -- that’s another good factor. Since I've been with them, I haven’t had any increase other than the service fee.

Total Protect's offer is probably the best that we've seen so far. And submitting a claim was pretty easy. We called, submitted a claim, they came out and fixed the problem. It took less than five days. All our interaction with the claims representative was fine. They were really nice and productive, answered all the questions I needed answering and it was pretty simple. The technician that came to service our appliance was awesome. He told me what needed to be done. He was the one that came the first time. When they sent someone to repair it, they sent him back. Everything was great. I can't complain. I work at a hotel, in customer service, and that service was excellent. I've got to give them credit. Total Protect is awesome. We love it.

I got TotalProtect Home Warranty just for the protection. It came through my bank, so I figured it was pretty reputable. The claims process wasn't very hard. I've been taken care of relatively fast on all of the claims I've submitted. The claims representative and the technician who came to the house were all nice and polite, and done their job. I have no regrets yet. It was all very good.

We used to have another home warranty company but they went way up on their rates so we looked for another. We ended up with Total Protect because of their coverage and their price was really fair. Filing a claim is very easy. The quality of work was very good. I am very pleased with Total Protect. They are courteous and right on the ball.

I have nothing negative to say about them. I'm really happy with the service. The claims rep was courteous and no problem whatsoever making a claim. I didn't have to do too much, than just wait on the person to call me. So it's really easy and it was quick. In fact the AC man called me the same day and we made the appointment that morning. The next day he did what he had to do, and I was totally happy. The technician was a young guy and he really knew what he was doing. I asked him a whole lot of questions and he answered them just the way I wanted. It was an excellent experience. I've owned one before and so far I think TotalProtect home warranty is better.

We've had Total Protect Home Warranty since 2009 and got the offer through our mortgage company, Suntrust. They put it on with our house payment. We had bought warranties on all of our different appliances and their cost was more feasible to do the home warranty. We've never had a problem when submitting a claim with them and have used them several times. We live in a real small town and were about forty miles out of Austin, Texas. The only trouble we had when we first went on with them was they didn't have the service people working this area real well. But now we've noticed in the last two years there's more local people signed up with it so we're not running into that problem anymore.

I was with another one and wasn't really satisfied, so I decided I’d try TotalProtect. I've been with them for quite a while now. When submitting a claim, I thought it was very simple and went very smooth. I just do it over the automated filing system. The technician that came did a great job. I was very satisfied.

They were very easy to work with... puts my mind at ease. Submitting a claim was simple and the claims representative was excellent. Technician was very helpful and went the extra mile to find out what the problem was and got it corrected; quality of work was excellent. We recommended TotalProtect to our daughter and son-in-law, and they signed up for it. They live in the San Antonio area.