Cinch Home Services Reviews

I called up TotalProtect to report when something was broken, and they told me to wait an hour to contact the vendor that they gave me. And they really responded within 24 hours. Someone came to look at the problem and they fixed it on the spot if they were able to. If not, they had to order parts and then when they came in, they fixed it. They came right away, they did the work, it was completed and I was very satisfied. I was very, very surprised how nice and good it was. We used TotalProtect five times in the last six months and everything was resolved to my satisfaction.

Sometimes it was a little shaky with the technicians that TotalProtect send out. The way the technicians worded their assessment of the situation prevented me from having the repair covered, which I didn't necessarily agree with because it wasn't my fault. And then, there were times when I did have a service provider that was just not responsive. Other than that, everything's been good and I haven't had any major problems when submitting claims.

We bought a new home and coverage with HMS Home Warranty was offered as a part of the purchase. Whenever something goes wrong in the house, I go back to my warranty package and see if it’s covered. If it is, then I make a phone call to HMS and they tell me what vendor to use. I'd call the vendor, then they would come and take care of it. The claims reps were always friendly and helpful, so I've been pleased with that. The technicians have all been good as well. I've also been pleased with the service they provided and the work that's been done.

My refrig quit working on 8/22. I have called with many long waits and assured problem would be correct ed within next day or two. It is now almost 4 weeks and still refrig not working. Today servicemen was suppose to have this as his first call of the day. I stayed home waiting and called a couple of times and was told would be here in 90 minutes. At midafternoon today (TH) was told that he would try to get out here next Monday. If you get a policy with this company, based on my experience it will take it a month or more to make a repair.

AC service claim was denied because my freon was low 3lbs. I live in central Alabama and the unit is almost 5 years old. The technician did not find a leak or any other issue with the furnace or exterior unit. Total denied my claim and said it was pre-existing condition. Obviously this to me seems like a normal wear and tear maintenance type deal. I canceled because it seems they could deny pretty much anything.

It seemed like a practical decision to get a home warranty so I got one. I did it with TotalProtect Home Warranty which was offered through Bank of America. Submitting a claim was a very favorable experience. The technician that they sent out was very knowledgeable and he did an outstanding job.

TotalProtect has a reasonable price and coverage. Everybody worked in a professional manner. They assisted me in every way possible and everything went along fine as far as me signing up and getting everything activated. And I liked that they informed me in a timely fashion that I would be getting a slight increase, which was about $4 or $5. My experience thus far has been very favorable.

I’ve been with TotalProtect for a while and I haven’t had any problems with them. The techs have all been fine and I've never had to have anybody come out and re-fix anything except for one issue with the technician from Sears. It took them over a week and a half to come out and fix a refrigerator. The process for filing a claim was fine but I find that it's better to do it online as it was taken care of within 48 hours. If I do it over the phone and they tell me, “Well, we have somebody from Sears,” and I would tell them, “I'd rather not do business with them,” they’re good about getting me a replacement which I like, however, it takes four and five days to get a technician after submitting the claim. Overall, TotalProtect is a good fit for me. It's convenient and it's worth the money.

In past times that we’ve sold and bought properties, we’ve always included a warranty so when we bought this house, we asked the seller to provide one for us and we worked it into our offer. Submitting a claim to HMS Home Warranty was pretty easy. The hardest part was waiting on somebody to get on the line and then I had to wait for the next day for the actual company to call me to schedule the worker to come. I’m glad I didn't need somebody out that same day, like if my floor had flooded, because the contractor wouldn't get the claim until later that evening.

HMS was included in our home purchase. I've had three claims with them thus far and submitting them was easy. One was the garbage disposal that stopped working, the second one was for the kitchen sink not draining and the third one was an issue with the upstairs bathtub and all three claims have been resolved.The claims reps were fine, quick, and helpful. However, I had a problem with one of the claims. There was a miscommunication about the appointment and I had to reschedule it a second time. I had someone come to wait for me because I had to work and then they never showed. When I called about it, they had scheduled it on the wrong day. But the other two, both being plumbing incidents and two different companies, were both excellent. Definitely worth the money to be able to get your problems solved quickly and without any extra expenses. We've continued coverage and we're happy, so far.

We had used TotalProtect once for the air conditioner and once for the hot water heater. We had a good experience each time. Submitting a claim was very easy, either online or by phone and their rep was excellent with the quick responses. The tech who came here was very knowledgeable too, especially for the hot water heater. He gave us all of the details so that was really a good experience. TotalProtect have lived up to expectations.

When we purchased our house, HMS Home Warranty was recommended to us by the realtor. Submitting a claim has been a very positive experience. We had two appliances break at the same time and the agent helped consolidate our claims into one. The tech they sent helped us understand the problem and fixed it in a very timely manner. Overall, HMS has been efficient and supportive, and I'm very satisfied.

My home is not new so things happen with electric or appliances and it makes sense to have a home warranty. Submitting a claim with TotalProtect was easy. Their reps did what they were supposed to. They contacted whoever was the contractor for that particular area and told me who that was. They set up an appointment and they showed up. They went right to the area, took care of it, told me if they had to come back or how long it would take. When the air conditioning unit froze, somebody came and had to turn it off. They came back the next day and did what they needed to. Overall, TotalProtect is a comfort. It's something that a home owner should have. You know up front what you're going to have to put out and most of the time that initial output is all you have to put out depending on the situation. I’ve recommended TotalProtect Home Warranty to people. It's been a great experience with them.

Trying to cancel policy! They dbl'ed their service call payments. Took 3 separate companies to fix our central air last month, nobody got it right!! I am now in the process of cancelling my membership. I have been in hold for close to 4 hrs!!! Transferred to 4 different departments & still waiting, they are extremely rude when they answer & transfer me to someone else!!! Next call... BBB. Horrible company!!!!

The seller purchased a HMS Home Warranty for my wife and I when we purchased our home in May. Recently, we have experienced problems with our A/C unit. Originally, HMS sent a technician to our home who was able to bring our unit to working condition. Several days thereafter, I discovered our inside unit making an odd noise and water leaking from the bottom. I again contacted HMS, who sent a different technician out. The technician came to my house and orally told me what he thought the problem was. He indicated that he would submit a report to HMS and provide me with a copy via email.

I needed a home warranty and my credit union recommended TotalProtect. I had a good experience submitting claims and it was easy. The reps I spoke to on the phone were good. They gave me the number to where to call and then I did all the calling and all the other stuff. I needed work on my electrical system and the washing machine. The work for the loose wire wasn't worth $100 so a $100 deductible wasn’t worth it. The deductible is pretty high considering my previous home warranty provider's deductible was lower. Still, everybody needs a home warranty and TotalProtect is good so far.

When I bought the house, it was with a different home warranty company but when it was up for renewal, I brought them to HMS. My air conditioner had gone out and it was very hot in this house. I called the HMS number and I got a person. I gathered that the company they gave me was the only feeding, refrigerating company that they had in town. I got a call back from the company. I don’t think they came very fast, but they came and the technician was nice. He told me what was wrong and he said it'll take 24-hours to get them done, I said "fine'.

I have submitted claims over the phone and can normally schedule someone pretty quickly. But I’ve had some issues lately where the technicians didn’t come over. I have an appointment for a tech to work on my dryer and I called them that morning to verify. I specifically stated that I didn't want to leave work early and use my paid time off and then not being able to do any work. Still, I left work early and then when I was almost home, I got a call from them telling me that they apologize, they parked and thought there wasn’t anyone in, and they’re not going to be able to do it that day. So that kind of ruined my work. But overall, HMS meets my expectations.

I signed up for a home warranty with Total Protect in response to some marketing material from our credit union. It was a problem from day 1! The agent that I spoke to took all my information over the phone including my credit card information and said I would receive my contract in the mail within the following days. After not receiving anything, I contacted them and they couldn't find record of my account with them. After numerous emails and calls to a "supervisor" by the name of William **, he told me that "they [TotalProtect] identified when I called the initial credit card information I provided was attached to an incomplete application with partial information from your current address." After spending weeks of sorting that out, I then receive another welcome pamphlet. Thankfully, I read it and found out that they are no longer offering $1,000 back for homeowners insurance deductible, rather, they decreased it to $500. Unfortunately, this was a selling point for me when I decides to switch from American Home Shield to Total Protect. In addition, I noticed that there is a Premier Upgrade Plan Option for $10 more a month so I called and spoke to an agent by the name of "Hope" in their Anderson SC call center. She explained to me that the upgrade plan is only available the first 30 days of the warranty effective date and that she was unable to add it. I explained to her that this was never mentioned to me during the enrollment I did over the phone and that I didnt feel it was fair that it was never given to me as an option. She said that the agents "cant possibly go over all of the benefits they have during the enrollment on the phone" and that I was out of luck. I asked for her to ask her supervisor and she came back saying that they supervisor she spoke to said it could be added up to 90 days after the effective date (which I still happened to be in) but that the system was not allowing her to add it and that I would have to wait until my renewal period next year to add it. I then asked to speak to the supervisor she had been working with and she told me there wasnt a supervisor available. Matter of fact, she told me that one wouldnt be available until Monday, so clearly she was lying to me about the "help" she was getting from the supervisor she had been "working with". At that point, I told her to cancel to my contract and that I would just be going back to American Home Shield. She cancelled without any hesitation and then told me I would only receive a $5.00 refund despite the fact that my premium of $45.95 was just drafted on Sept 1st. Needless to say this entire experience has been AWFUL and will happily returning to American Home Shield! Save yourself the headache and hassle and avoid Homesure of America, Inc./TotalProtect Home Warranty. Ill be contacting our credit union to let them know they need to stop marketing this warranty company to their members. In addition, I looked up TotalProtect Home Warranty who goes by the name of Homesure of America, Inc on the BBB and they have a B rating! I'll also be lodging a complaint myself with the BBB.

I have rentals and a primary property. So, it's good for me to have a home warranty. TotalProtect sounded like they had a little more to offer. And I've had an experience with another home warranty company before and I was dissatisfied. With TotalProtect, I just call in to submit a claim and they look up one of the contractors that they use and they gave me the phone number. And sometimes, they will try to call the company while I'm on the line so they can come back and give me a time and date. But if that doesn’t work, they give me the company’s phone number. So, the process is fairly easy. And I also find it a good thing that whatever company that comes out, if the same problem occurs for the same appliance, I have six months to call them back for them to fix the problem again. The technicians have been professional. TotalProtect is a great plan to have and working with them is not complicated.

The warranty came with the house when we purchased it and we haven't had any issues with our experiences with HMS Home Warranty until recently. But submitting a claim has been easy and they've been responsive. They’re pretty prompt and that’s appreciated. Plus, the people who have come out have been able to remedy the situation. All in all, our experience with HMS Home Warranty has been good so far.

My fridge/freezer went out on 9/6/17. I immediately called. I was told the soonest someone could come out was 9/21. That dispatch would call with a sooner date. I have called everyday (as no one called me) only to be told on 9/9/17 that NO one has been scheduled to come out & look at my fridge/freezer! I will never recommend this company to anyone and am extremely disappointed in the service I have received for the money I spend on this warranty.

needed garage door service. They send me a service company called PROTECH GARAGES LLC .They came to my house to look at the garage. charged me$250.00 we paid that money. They never came back to fix my garage, it is been going on two weeks. Today I called to check on my status. The company is not answering the phone. So I contacted total protect they telling me they are not covering my garage door service. After I paid$250.00 I need to call some else to fix my garage. so I dont recomend TOTAL PROTECT OR PROTECH GARAGES FOR ANY ONE.

My mortgage company offered TotalProtect and I got it. It was a good idea for the money to get a home warranty. I called and submitted a couple of claims and they’ve been good. I've had three episodes and the claims reps were always polite and helpful. The technicians were also pleasant and they did their job. I gave them the money and everybody was happy. But TotalProtect raised my deductible from 75 to a 100 and a year later raised it to 125 so I almost canceled it. I just forgot to do it. Nevertheless they saved me a lot of money and did what they were supposed to.

We had different options on the table but my friend recommended HMS Warranty to me as very transparent and helpful. They have good service so that’s why I changed my mind to HMS Home Warranty. I've had four claims since then and the service had been very nice and transparent. They communicate well and they have been very responsible, helpful and courteous. I've never seen any kind of service like that and I recommend them to anyone.

When we attempted to make a claim on our water heater, we were told it would be several days before someone could come out. We ended up researching the issue and fixing the problem ourselves ($5 repair) rather then be without hot water for several days during the winter and paying $75 deductible.

Getting a home warranty was the thing to do. I learned about TotalProtect from a friend who had it and it's been really good to us. The claims rep was very nice and helpful and the work done by the technician was very good.

I have a leaking dishwasher. They have had to send four technicians out but can't seem to fix it. Now they want me to submit a new claim going forward (so I have to pay $100 again) yet they have not resolved the original claim. Every time I call, their technicians tell me something different. I feel like I have to jump through a dozen hoops just to get a repair appointment. My guess, they make it hard so you just give up. I will not be renewing my warranty after this year is up.

I needed a home warranty, and decided to go with TotalProtect because of their price. I submitted a claim, and I had a nice interaction with their claims representative. I appreciate the turnaround time. The technician that came out was very nice, and he did an excellent work. Overall, everything was excellent.

HMS Home Warranty coverage was part of the package when we purchased our home. We have submitted claims and both went really well except for the dishwasher claim. We ended up using a different company because the first company’s scheduling was not real well. They scheduled it three weeks out from the time we filed the claim then they called us on the day they’re supposed to come and cancelled. They’re trying to push it back another two and a half weeks. So we called HMS and they did what we needed. They sent out somebody else who was able to be there and fix the dishwasher within 48 hours. The techs were very professional and experienced. They were also knowledgeable and helped us out a lot.

The experiences I had when submitting a claim with HMS have been fine, but my biggest issue has been the turnaround and the limited selection of contractors available. I had my air conditioning break down four different times. The reason I bought a warranty is that the air conditioning unit was old. There are only two selections of contractors over at HMS. One of the selections I called said they're too busy. The technician that came was from Raymond Services and he was great and knowledgeable, but I went three days without an air conditioner before someone got to me. They came and couldn't fix it that day because they had to send all the stuff back at HMS, which I understand because HMS got to approve it. Then they scheduled for the contractor to come back, which was a little frustrating. Other than that, when I call HMS, they've been friendly and responsive. Overall, I'm satisfied with my experience.

HMS Home Warranty was in the home when I bought it and I kept it. The claims representatives were very good and knowledgeable. The technicians are also very good. The latest one I dealt with was the air conditioner guy. He was very helpful and very knowledgeable in what he was doing. He educated me on what he’s going to do and gave me an update after. Also, my washer was having issues and I called and the tech guy came over. When it’s just the cleaning stage, then the machine vibrates to the point like it wants to move out of its compartment. And sometimes, it’s quiet and doesn’t do anything. So that problem is on and off. And unfortunately, when the tech guys came in that time, it worked at its best behavior. So they said there’s nothing wrong with it. Other than that, everything has been going on smoothly and I love working with HMS.

I would rate HMS a zero if could. I would never recommend this warranty company to anyone. I filed a claim for our refrigerator line that was leaking into our basement. We didn't have a way to check costs of diagnostic fees because HMS said they only contracted with one plumbing company in my area. That was the first red flag that this company is a scam because I live in a very large city. We waited 3 days for the plumber to come out and he told us HMS would only cover part of the copper pipe that was leaking. The plumber didn't feel that was adequate of HMS because he said the entire pipe needed replacing. The HMS representative got very argumentative on the call with me and said no they will only cover part of the pipe and if the entire pipe needs replacing then we have to pay out of pocket for that.

I had two repair within one month on my A/C unit. The first repair stated the unit was working fine, two weeks later the second repair stated the unit coils were leaking,damage, and the unit was neglected. per Total Protect. They refuse to repair or replace the unit per contract. I requested to see the written report from the A/C company and Total Protect on several ocassions. Both Company refuses to provide me the written documents requested. This Company do not live up to it's warranty.

We own multiple rental properties and heard that HMS Home Warranty was far better than our current warranty company. We went ahead and paid upfront annually for the entire year. Then 5 weeks later we got up to leave for work and our hot water heater failed at our primary home flooding our garage and soaking our walls. We contacted HMS on 9/1/2017, and they were delayed in sending someone out by 2 days going into Labor Day weekend. Finally a plumber came out and assessed the water heater, and said he wouldn't be able to do anything until HMS reviewed the claim, which would be another 3 or 4 days.

We had a water leak about three months ago and TotalProtect was real good about getting somebody out quickly. We got it fixed and I paid my increased deductible. The TotalProtect people do a nice job and we're really pleased. We're going to hang in there for sure. I'm a retired State Farm claims representative so I know about claims. TotalProtect is very efficient and everybody I talked to has been very helpful and to the point. I recommended TotalProtect to several of my friends.

I've been with TotalProtect for several years and I like the coverage plans and the items that they cover. I had two claims and both were on air conditioning. I submitted the claim online and they gave me a repair agency to call. I called and scheduled my appointment. I got two different companies and two different technicians and they were both very efficient and they explained to me what they were doing which was unusual. They did everything right and they were very pleasant and courteous. One of them had to order parts which took a couple of days but they kept me informed. The other time, they fixed it while they were here.

HMS Home Warranty came with the insurance I had to buy. The mortgage company told me about them and so far, we had no problems when submitting a claim. The claims representatives were nice and the technicians who had come out did their work fast and good. Overall, I am satisfied and I will renew with them.

I needed a home warranty program because of the age of the house. I got a flyer from TotalProtect in the mail and I read it up and thought it was good. Submitting a claim was pretty easy overall. The people at TotalProtect responded quickly and they're awesome.

HMS Home Warranty came as a year's worth of warranty from the person that sold the home, and I renewed with them because I was very happy with the service. Submitting a claim was a bit arduous. I'm located near Westminster, which is six to seven miles from my house. Instead of sending somebody from that area, HMS sent someone from Frederick, which is a good 30 miles away. And those people after contacting them would say, "I'm sorry, we don't service your area."

I submitted a claim over the phone with their boss, who was also a neighbor, and she had a little problem getting folks together. I let her go ahead and do what she does and we got them together and it worked out. TotalProtect is a lot cheaper and I consider it a valuable commodity that's necessary for those of us living a normal life of not being able to have extreme riches. And this helps us to maintain our style of life and society is better and whole for it.

I've had a great experience with TotalProtect. I bought a home for the first time and I got TotalProtect’s service after seeing them online. They’re a reliable company and I would highly recommend them. However, they need to search the area where an individual lives before they allow that individual to have the home warranty. If they don't have providers in that particular area, it creates a problem. In my case, I live so far from local vendors. There's not a lot of vendors here that want to wait on their money. If they do the work, they want to get paid for it. It's not so much not wanting to come far out, it's the third-party claiming. I'm disabled and on a fixed income. So, it depends on what the job is. If I'm able to pay it, then I'll do that.

When we bought the house in Hot Springs Village, HMS was the required warranty people added in the policy. Then we renewed it with the same company. I’ve called in four claims now and I’ve had a good experience with their people. But not with the vendors that work for them. Our first claim was an electrical fire in the fan so they got an electrician that was local in the Hot Springs Village area to come out. The contractor sent their information back in. We talked to them at the very same time and they gave us our limit. They asked us to go down, pick out a fan and whatever we needed, then submit the receipts and they’ll reimburse us. That worked right and the contractor was very good.

The place that I just purchased had been sitting for a little bit so we had the seller put the warranty on there. I had good luck with HMS so I stayed with them and renewed. I also have a house that we moved out of that is rented and I put a warranty on that as well. It was very easy to use and understand the benefits of the warranty and I reach out to the reps via phone and online for my claims. I couldn’t have asked for a better experience. They answered all my questions and got somebody to call me back if needed. When I had trouble with one of the subcontractors, they also took care of it for me. It was a problem with getting one of them to come to the home. Other than that, the techs have been very good. They came within the window they gave me and the quality of their work was excellent. It’s been a while since I’ve used HMS but my experience with them has been very good all the way through.

From their contractor network base to customer service and coverage - it's horrific. We chose to go with a contractor outside of their network because it actually saved us money and allowed us to use a contractor that has some kind of reputation online. Don't choose this insurance.

HMS Home Warranty was included in the purchase of my home. I have had a couple of claims which includes a plumbing issue recently and they've always been right on the money. Every claim has been fixed perfectly. HMS has been good for me. I'm single, over-aged and anytime I have a problem, it's nice to be able to call my warranty and they come out and take care of everything. They helped me with stuff that I couldn't provide for myself.

My five-ton air conditioning went out. I got in touch with TotalProtect Home Warranty and they set me up with the techs from Home Resort. The techs came out and are still working on the replacement part, but they've been out here all day yesterday. They have good personality and professionalism, all rolled into one package. And they believe, as I do, in doing it right the first time. They were awesome and I would hire them in a heartbeat.

I had a problem with my laptop, and I phoned, explained I had a battery problem, the lady in customer service said, we can fix your battery, but firstly, I need to charge you the $75 deductible, thereafter, you will go to tech support, who will troubleshoot and send someone to fix your computer, or you may need to send it in. I paid immediately and was put through to Tech support. (It took them an hour to answer).

Very Very Bad service. There is no accountability with the customer care agents. I called twice and requested to speak to a supervisor. The third agent told me that the request was never made. The agents are extremely rude and there is no consistency in their information. The icemaker of my refrigerator has been out of order for at least 5 weeks now. I keep getting the run around from the warranty company to the service agent. Once again there is no accountability between the two. Sometimes I'm told that I should call the service agent and other times I'm told that the service agent will call me. Nothing is getting done. If this continues I may not renew my contract with this company. Lastly I can never take the survey at the end of the call. The call just gets disconnected hence I cannot place my grievance there also.

I was dealing with Bank of America initially and they made TotalProtect's service available. Then TotalProtect devoided themselves of that company. But the payment was still paid to Bank of America so I let everybody else know that they were no longer connected with each other. Otherwise, everybody would've been uninsured. That was a flip out on the part of the bank and TotalProtect.

I'm a single female and I own a home. A fellow flight attendant friend of mine had a home warranty and she said it would be great for me because I don't know how to do things in the house. I'm also not home a lot so I looked into getting one and decided I'll try it for a year. HMS was the first one that sent me something in the mail. I had other friends that have used American Home Shield and they like them but I went with HMS because they made me the offer through the mail and I thought I'd gave them a shot.

I usually call on the phone when submitting a claim to HMS Home Warranty and it was an easy process. Everyone who came to repair things was good and everything they worked on is working. There are no issues and I’ve had a good experience.

When I bought the house, TotalProtect was the only ones that reached out to me for a home warranty. I've been very happy with them since then. We filed a claim and it's been stress-free. I called them and let them know what the problem is. They scheduled someone to come out, and they took care of it after I paid the deductible. It's been amazing and I'm so glad I got it. The techs who came were very nice, polite and professional people. They gave me good advice and suggestions and even followed up with TotalProtect to make sure that everything's been resolved. I have recommended TotalProtect to friends.

This is a horrible company. They are fraud. They charged me $427 for one year. I paid it and 6 months later, they wrote to me and said that they charged me less than they should've so I owe them $75.00 or they will cancel my contract. I refused to bay and cancelled my contract with them. I are yet to refund me the rest of my money. They give giving me the run around. They are thieves and fraud. Please stay away from this company!!!

I've been with TotalProtect Home Warranty for years and recently, I had to have a water heater replaced and they were right on it. The plumber was there and everything couldn't have gone any smoother, other than me being without water for a day or two, which wasn't their fault. They were awesome.

Submitting a claim to HMS Home Warranty was easy and they handled it quickly. They were easy to work with and their technicians were on time and professional too. Also, they fixed my problem and my aircon is working so I feel great about it.

My neighbor suggested, based on their own experience, that it's not a bad idea to have a home warranty plan. With the age of the house and the state that it's in, it could break down any day. Submitting a claim with TotalProtect hasn't been a problem at all and the quality of work’s been good. The last person who was here has fixed my furnace that's up in the attic. When he determined what the problem was, rather than have him go out and get the replacement part, he just used the one that I had on hand which was the same thing that he needed. That saved me the deduction off the initial fee and everything was good to go. To this point, I've been totally satisfied with them and I have nothing but positives in terms of their service. They do what they're supposed to do and they get the job done. The people who have come out have all been very nice. However, I'm a disabled vet and a senior citizen, and TotalProtect should drop the price for an old man.

The previous owner of my house said HMS Home Warranty was good so I chose them. They were very professional and timely and the claim process was easy and had no confusion. However, the technician got confused and said he had an order in another house on my street. But when he came in, he apologized and did the work in a timeframe. He even gave me advice and I don’t hear the sound coming from the AC unit. I gave him my deposit and he was out. Well done. Overall, I had a very good experience and I plan on renewing with them.

Submitting a claim to HMS Home Warranty was easy, just a phone call. The representative was helpful. She gave me a phone number of who to contact and before I had a chance to call them, their contractor called me. The first time the technician came, they flipped a switch and left. I had to call again and they were back a couple of days later and it actually solved the problem. The appliance was fine since the second time they were out. HMS Home Warranty was great. It’s simple to use and for $30 a month, it’s worth it. I’ve recommended them to a couple of people.

There were all kinds of exceptions in my previous warranty company in New York and whenever I had a problem in the house, it wouldn’t be covered or a part of it wouldn't be. I got sick of that and I wasn’t happy. I wanted a warranty service that will cover what they said they were going to. I got steered towards TotalProtect when we moved here to Virginia seven years ago and I was impressed with the coverage. I’ve had a pretty good experience but there are still a couple of things that I would like to be covered at some point. Two of those are tankless water heaters and washers.

We had HMS Home Warranty since we bought our house. We have owned our house for two years and we decided to continue with their service because the house is already 12 years old. Their claims process was pretty easy and I filed my claims on the phone. Their reps were good and so were the technicians. But from $100, HMS changed their deductible to $125 so I'm not with them anymore.

We got TotalProtect Home Warranty shortly after we bought our home 11 years ago. I submitted claims online, which has been very easy. My experiences with the techs that came were very good. Every time we've had to call we've received excellent care in our homes. We've had a great time with TotalProtect but they raised our deductible which isn't so good and is frustrating. However, we've been very satisfied and we're very happy.

They left me with no water heater for 6 weeks so far after their so called approved technitions failed to install my water heater they told me oh well we can't do it go get someone else to do it and we'll reimburse you for what we think it should cost. And this is after I already paid their people $800 to do it when my warranty said I had a $100 deductible. So now my garage is a mess I'm out $800 and I have no water heat. WOW I've never been so ripped off!!! EVER!!! Oh and they NEVER call me back or ever kept me updated on anything! I had to be a baby sitter between them and their contractors. Thanks Total protect for NOT protecting me my family! You'll be hearing from my lawyer very soon!!!! And you'll be paying a much bigger price then just the water heater!

I got HMS Home Warranty at settlement. Everything has always been great as far as the service provider they sent. I had one incident where I had to file a claim in the middle of the night and HMS assigned me to a service provider who was able to come out immediately. I had a small concern with one of the plumbers though. Otherwise, I like that I can usually have a repair scheduled within hours of it actually taking place. If I have a flood in my house on a Friday night, they're in my house on Saturday. They send people on weekends and after hours. They have an exceptional response time. I would recommend everybody who does not have a home warranty to get HMS. And they should switch if they already have one because I’ve heard stories that are unbiased.

I had a policy with HMS for a year. When it came time to renew, the president sent me a letter stating a renewal price that was lower than I had already renewed the policy a few days before. I called and spoke to about 10-12 different "customer service" reps including the president's assistant. All of the people with whom I spoke were incompetent, dishonest, and unprofessional. This issue could have been handled with ease, yet HMS showed its "true colors" about who this company. Has zero empathy or commitment to its clients in case of a real home emergency. We deserve better! Stay away from them. Oh, after only one year the rate of the policy increased from 600$ to 820$ - Shame on HMS! You have been warned if you read this review. This is true. Any positive reviews - I am sure are fallacious and written by their own employed and relatives. #RealFacts!

One of my realtors offered me a complimentary HMS Home Warranty policy and gave it when I bought the house. I liked their services very much so I renewed with them. The claim process is easy and the agents are fast. There was just one flaw when I opened a claim and they gave our information to the service provider for them to call us, but the service provider did not call so we needed to call them. Still, the quality is good when the work was done. Having HMS is a good availment and I'm very happy with their service. They’re excellent and I'm referring a lot of my friends to also take HMS.

I bought a house and HMS Home Warranty was part of the deal. I submitted a couple of claims and it was very easy. Their claims reps were really nice and I just let the technicians do their job and the quality of their work was good. HMS has been thorough and fast.

TotalProtect Home Warranty has been our service provider since last year. So far, I've submitted one claim and I had a difficult time communicating with them. People were not getting back to me or telling me what’s going on. They should improve their process and give updates to keep the customer abreast of what's going on. If there'd be any delay, the technician should either get TotalProtect or somebody else to call the customers and tell them why the appliance or the part is not there yet because I had to be the one calling them. I also had to tell them that they kept misdiagnosing the problem a couple of times. But it didn't have to do with TotalProtect. They sent somebody else who finally fixed the problem.

We have used Totalprotect for our appliance repairs. They sent out Able Appliance. First, our 1 year old dishwasher began leaking onto our floor. Dave, the owner came out to solve the water leak. He said the seal was dirty & wiped it off. The dishwasher continued to leak, so Dave sent his son out to look at the water leak. He also said it was caused from a dirty seal so he wiped the seal again. Needless to say, the dishwasher continued to leak water onto our floor so we asked Totalprotect to send someone out to repair the dishwasher. Once again, they sent A blue Appliance Repair. David's son discovered that waster was leaking into the vent which caused the leaking. Each visit takes approximately 1 week to get scheduled so we were without a dishwasher for several weeks.

I had American Home Shield before, then a neighbor told me about TotalProtect. He liked them better and from what he'd said and what I've seen so far, I also like TotalProtect better. I've had two claims this past year and it's pretty simple to submit a claim with them. I like the fact that if it's a recurring claim, I could usually get the same persons to come back if they did a good job and I couldn't do that with American Home Shield.

I have a house that is owned jointly by my son and me down in Florida and when we financed that house we were informed of TotalProtect. I got it for me and my children and have had it for a long time. The experience was good so I got some for my house here in Alabama and some for my daughter who lives in another part of Bristol, Florida. My son has been in that house for over 13 years. We started out with a $75 service call and then it went to $100. But now it's going to $125 and I don’t like it.

My experience with HMS Home Warranty has been good and I've been with them for the last 4-5 years. Their prices are good. Submitting a claim has been fast and I've had a positive experience dealing with their reps. The technicians that they send out have also been good and they know their stuff. There might be a couple of issues they struggled a little bit but it was because of the wrong parts.

I just bought a new home and my realtor suggested HMS since it's one that she's worked with. The first time was an emergency situation with the AC in the summer and everybody was so eager to help. It was fixed immediately. I’ve had two claims so far and it's been fast. It’s been great with their reps and contractors and work done was excellent. They came and followed through until it was resolved.

When I call TotalProtect, they get a technician out here quick and fix my problem. The technicians and the quality of their work were also very good. When I filed a claim for my washer, a guy came out and ordered parts but it was no good because it was an old washer. So I bought a new one, sent the bill to TotalProtect, and they reimbursed me $300.

HMS Home Warranty was available at the time of purchase, so I decided to go with them. I just called in when I submitted a claim so their process was easy. My interaction with their rep was all automated. On the other hand, the technicians that I had were very good and the quality of their work was good too.

I had American Home Shield warranty for the last 15 years and I didn’t appreciate the way they treated me. When I had an appliance that went out, they tried to say that it was my fault, although it was an old unit. So, I was looking for another home warranty provider and I went with TotalProtect. I submitted two claims and I had a good experience with them. Sometimes it was hard to get TotalProtect on the phone, but the technicians came right out and solved the issues both times. The quality of the work done was good and I've had no problem with either one. I talked with the first technician who was very professional and had good manners, while my wife dealt with the second technician. The TotalProtect people were very professional, but their service would be better if they can do something about their telephone service.

It's pretty easy to submit a claim and I usually do it online but when I talk to their rep, it’s been good. However, there are a lot of different technicians that come and they're not always good. I had trouble where the companies never got back to me and I had to call and get them in place, but that’s not unusual and I’m not surprised. It happened around four or fives times, but the quality of work is mostly good. Also, after I submitted a claim and it’s all done, I get an email asking me to rate that experience but it doesn’t specify which claim they ask me to rate. Sometimes I have more than one claim open at a time so I don’t know who I’m rating and I just don’t do it. It would be helpful if they put in the email which claim or who the contractor is. But I'm very satisfied with HMS. I’m glad they brought back the $50 deductible plan and we’ll definitely stay with them.

Submitting a claim with HMS Home Warranty has been pretty easy and very simple to do. I did it over the phone and their rep was quick, friendly and polite. I’m also happy with the way the contractors serviced my appliances. It’s been good.

I signed up almost a year ago. I pay monthly with my last month coming up in September 2017. After calling about once a month for the past 11 months asking for the 50 dollar gift card promised if I signed-up, I thought I can just settle the final month with the total amount due (70 dollars) less $50 gift card they still owe me.

When I moved from Maine to Texas, Wachovia was offering TotalProtect Home Warranty with a new home purchase and I took it out. When Wells Fargo took over Wachovia, they continued to offer the program and I stayed with them because they have always provided good service for me. I've been with them for 10 years now and I'm very satisfied. But every two years, they go up on the cost of out of pocket to me. It's gone from $60 to $125 in 10 years.

I realized that appliances and various other things in the home would not be covered and I wanted to have some secure kind of warranty to help me with expenses so I went with TotalProtect. I have submitted one claim to TotalProtect and I had absolutely zero problems with it. The claim representative was great. Whenever I called the claims department, I get a quick response and they're on top of it. They sent someone out from Sears to fix my stove which had some problem with it being realigned. My son did go in and tweaked it a little bit and that was the adjustment of the cover of the stove itself. The technician did a good job but he didn’t have very much of a personality. I'm a very upbeat person and I was attempting to interact but he seemed he wanted to be anywhere but here. There was no smile and overall non-verbal cues. Nonetheless, I paid him and everything has been working great since.

We recently purchased our first home and the sellers included HMS Home Warranty. About 6 weeks after the purchase our garage door opener stopped working. So I went ahead and called in a claim. They were nice and scheduled an appointment right away. When the technician arrived he said that the springs and pulleys needed work and the gears needed to be replaced. He then said that the gears were covered but the springs and pulleys weren't. He then said that the springs and pulleys would cost $599. When I was taken aback by the price he said: "Well it's negotiable." I told him I would call him back. I quickly received a quote from another local company for the same work for $250. I called the original contractor and told him the other price I received. He said "Well we can't guarantee their work" and "I don't know if your claim will be approved if you go with someone else."

We've had HMS Home Warranty since we purchased our home and they have prompt service and sure billing of goods. My first claim didn't go as planned but on the second time everything worked out as planned. Their claims rep was great and the technician who came out to do the service was professional as well.

When we bought this place, it had already had HMS on there so we just continued. We decided to keep the warranty and keep renewing since we did not know how old the appliances were. We've had HMS for five years now. We submitted a claim when the upper element of the water heater was out. It was only heating a little bit. Also, when the microwave wasn’t working, we called HMS and they came right away. It just took a day or two for a technician to come out. We had those appliances fixed and everything is fine now. Our interactions with the techs were very good and we're very satisfied. Their quality of work was the best. Overall, it's been good a good experience with HMS Home Warranty.

I've had a few claims with TotalProtect and submitting those have been very easy. On the other hand, when their reps decide not to cover the claim, they can be very obnoxious. But if you don't need them, they're very polite. We recently got back to Florida and then there were a couple of things that went wrong. I had a problem with my plumbing and I had them come in to evaluate. It wounded up not being covered by the warranty. It cost $100 to have it evaluated and then it cost another $200 to have it fixed by the person that came in saying, "I can't do it because your claim won't cover it."

Our AC went out toward the end of July. I called HMS to submit my claim which was easy and pain free. They then gave me a number to a contractor I can call to schedule an appointment to come look at the AC. The contractor was able to come out on 7/28 and diagnosed the issue as a compressor failure. It took HMS about a week to approve the compressor replacement, which was fine. HMS did try to scam me into paying an $89 compressor disposal fee. I wouldn't have caught this if I hadn't been in the HVAC business, so it's untelling how many homeowners have been scammed into paying this. The contractor then came out on 8/9 to install the new compressor which they realized HMS had sent them the wrong compressor. This is where the real issues began.

When I bought the house, the warranty came with it for the first year. I decided to keep it because I knew that my new appliances needed a warranty. Filing a claim was easy and available 24 hours a day. I called them up one time and they were able to answer all my questions. I didn’t have to wait weeks. Technicians got here a day or two, showed up on time and got my appliance fixed. HMS Home Warranty had great service and I am satisfied with it.

I like to have insurance and TotalProtect Home Warranty was part of my home package. It’s paid through my mortgage but the price went up $100. I also have coverage with AHS and I was paying for TotalProtect Home Warranty for 27 years but I didn’t use them until the last five years. The claims representatives were good and nice people. Most of the technicians that come out talk to me and their service was good 95% of the time. They knew what they were doing and figured they're doing the job right. But I get little bumps like the timing because I got a guy who came out then went on vacation and forgot about me. So I called back TotalProtect and they sent out another guy who was right on time.

HMS is the best and their people are fast, courteous, and nice. They were recommended by the seller when I was purchasing a condo. It was very easy to submit a claim and my interaction with their rep went as expected. When I submitted a claim for an air conditioner repair job, it wasn’t done correctly so I called HMS and the repairman was supposed to come back. He was not willing to, which was not satisfactory to me, and he wasn’t too happy when I mentioned that it's through HMS or a home warranty. He was busy so it took them almost a month to get to me but he did complete the job.

My experience with TotalProtect has been awful. I had an issue in May with my air conditioning and when they sent me a contractor for it, he came and just blew it out. It was then all right and he ran off. So, when it started acting up the same way, I called him again because he told me, "Don't call TotalProtect. Call me because you have a 90-day guarantee." That's the first thing I did on Sunday night. But I never got a call back. That's when I started calling 'cause I was desperate. I know my medical issues and I thought I've got to get air.

My air conditioner stopped cooling my house last Thursday. I contacted Total Protect (my home warranty company) and filed a claim. The service technician came out on Friday and told the company that the unit had dirt on it and cleaning it would solve the problem. He turned the unit on and it appeared to be cooling. I paid the $100 deductible and he left. Three hours later the air conditioner failed again. I contacted the warranty company and they set me up with a different service company who came on Monday. I had the unit turned off, so the technician turned it on and it appeared to be working. He couldn't find anything wrong with the unit so he left. I was not charged another deductible. The unit stopped working a few hours later. Total Protect set me up with the second company again. He came again today and finally figured out that there was a short that was causing my unit to turn itself off. This time Total Protect said I would be responsible for a second deductible because the diagnosis was different from the first day??? It has been the same issue; it just took the technicians three visits to finally diagnose the problem. This should all be covered by one deductible! It is the same broken air conditioner. It was never repaired. I contacted Customer Service to ask why it required a new deductible since the unit was never repaired. I was told it was a new issue since it was fixed in Friday. If it was fixed why did I have to call back three hours later and live in a hot house for 5 days? I asked to speak to a supervisor but was told they were too busy to talk to me and would call within 24 hours. I called again and talked to another CSR and was told I would have to appeal. This is very unfair and has been a frustrating experience. The repairs are supposed to be guaranteed 24 hours.

We have had this warranty company for about 7 years. The first claim we had was our refrigerator and was fairly easy to get replaced. It has been downhill from there. We had a claim for our washer and the technician told us it was the belt. Total Protect's job is not to give excellent customer service, they spend every minute from the time you submit your claim trying to find a way to deny your claim. They told us to email them the receipt and they would gladly fix the washer. Did not happen. They apparently did not like the opinion of their OWN technician and made us wait a couple of more days until they could send Sears out to diagnose the problem. Come to find out, our washer did not even have a run with a belt. What? Anyway, they told us that the drum was bent because I overloaded it and therefore denied the claim. We bought ourselves a new washer. The whole process took about a week and a half. Now, to the current problem. 4 out of the last 5 years our AC unit has broken down. They have fixed it every time but not without much kicking and screaming. Our AC unit is currently broken,I woke up 9 days ago, the morning of my scheduled spine surgery, to discover the unit was not running. I called them immediately so I could get the ball rolling because the lack of urgency in this company is a joke. I live in Texas, it is hot. I have my elderly mother living with me, 5 animals, kids and I came home from surgery to a unbearable house. Called the company, they sent the workman out, paid the $100 deductible and got it diagnosed. Something about the wiring, same problem we had the last time, go figure. My husband has spent the last 9 days jumping through hoops to even get them to approve the claim. They tried to say that we had someone other than their people work on our AC and once again, our fault. Not only are they dead wrong, we have stayed up on all of our maintenance checks. We even paid over $400 to get the AC unit cleaned when their workman told us it needed to be done. We were informed that if we didn't follow through with this cleaning they would not fix it if it broke again. So, here we are, 9 days later, trying to cool off a house with a window unit that we had to purchase so none of us die from heat stroke. They are supposed to come today to fix it but I am not going to hold my breath. We basically have been paying them to spend their time looking for every reason under the sun to blame us somehow for the problem so they won't have to fix it. This company is a joke.

I've had four claims with HMS Home Warranty and for the most part, they were excellent. However, I have had one major problem with an air conditioning claim. The company that they sent out was not qualified to do the inspection and the repair. It took me nine weeks to get my air conditioning fixed in the middle of summer and five weeks of that had a lot to do with this bad company. The diagnosis was wrong from the start so they fixed one part and then realized it wasn't working. Then they said we needed another part and that took HMS seven days. Between authorization, approval and ordering the part, it took the company another five days to come back out and work. But they missed something else and then we went through that very same two-week process again to get a part ordered. The company wasn’t great about coming out either so that took time.

I signed for TotalProtect through my bank but I didn't know that I had the policy and I haven't used it for eight years until one of their reps gave me a courtesy call. The payments had been coming out of my account through my bank but I’m a nurse and I work a lot so I forgot that. Then I checked some stuff and the warranty looked good. It's also very easy to submit a claim with them and I feel very comfortable. I file claims over the phone and the claims reps were always nice. I used to find people and worry about who's coming to my house but with TotalProtect, I just tell them and they find people for me. I've had a good experience and I'm glad I got them.

I have been a customer of what was at first Total Protect and is now Cross Country Home Services. I have what is called a "Gold" policy and pay ove $650.00 per year for the policy premium. Over the years I had a $60.00 deductible with the Gold policy, without anything more than a form letter they informed me recently they are doubling the deductible to $125.00 per occurrence. In addition CCHS has habitually long wait times on phone calls, aveagering 30 minutes to 1 hour before they respond. On at let two occasions upon making a claim the CCHS representative said I didn't have an account and it took days to reconcile, only for CCHS to admit they made an error. I can be very specific as I keep copious records, but as far as I am concerned they are deceitful in their business practices and full of false promises to consumers.

Our experience with HMS Home Warranty has been generally positive and we are pleased with them. Their warranty came with the house that we bought. It has been easy to submit claims online and my interactions with the reps have been positive. Whenever we had a problem with the house, and we've had three, we called HMS and they set us up with a local repair company. The quality of the work done has been very good and we haven't had a problem with any of the repair companies.

I am a strong believer in home warranties and wouldn't own a home without it. I've had home warranties since the 50's when they first came out and it's the best thing any homeowner can do. I've had various companies over the years. I've had TotalProtect Home Warranty and they did what they were supposed to do. However, I have switched companies because they raised their prices and I didn’t like that.

I saw TotalProtect Home Warranty online a few years back and I just picked the service. The website was easy to navigate and I have submitted claims mostly online. When my refrigerator wasn't working recently, I went online to submit a claim and the tech called and told me what time he was going to be there and on what day. The claims process was easy and everything went fine. The technician was knowledgeable and he explained everything to me. Overall, the service has been fine and I've had no issues so far.

When I purchased my home, it came with the warranty from HMS that the realtor purchased. I used it for my dishwasher and the technician came out. The bill was over $400 and it was a big help paying $100 versus the $400 cost. I also called in for my heater and the first person they referred me to didn’t answer the phone, so I called back and they gave me someone else. Talking with the representatives for the claims was an easy process and both technicians were great. They came on time and did the job in a good amount of time. It’s an awesome experience all around and I’m glad I got the warranty. It’s a great thing to have.

We are coming into Day 5 with no a/c and it is over 90 degrees in the house! So far, Total Protect has sent someone out who says our compressor needs to be replaced, have been told that we are "Priority" due to health issues and age, and now they are telling us that the guy had to call again, make appt, come out to get a part number off of our system that he apparently failed to get the first time, then comes a whole day to review our policy and then the call again to give us our options, but until we accept their proposed option, they don't order the parts. Now, if Total Protect order the parts they say it is usually another 24 to 48 hours to get the part, then they have to schedule someone who will call and come do the work, but if the vendor (Top HVAC in this case, who wrote on the work order that the compressor was 80% dirty which is unlikely since we had it serviced recently. They then said that a determination as to whether it was "normal wear and tear or not" would have to be made??) If the vendor orders the parts, it takes 48-72 hours to get them I was told. Then they schedule to come out and do the work. Sounds like another week to me! Also, I was told by one of their tech guys that what he has been seeing a lot lately is that it is the compressor and after the initial $100 you have to pay $1,500. We were told that our system had to be upgraded from R22, so I can't wait to see how many thousands they expect us to pay for that! Needless to say, so far, as a Priority claim, we are appalled at the way this is being handled and if we didn't have friends to stay with, would probably be in the hospital by now. I hate even giving them one star rating, but that is the lowest I can give them!

Since HMS Home Warranty was recommended to me by someone whom I trust a lot, I decided to use their services. My experience in submitting a claim has been excellent. Whenever I've had a claim, I make a phone call, make a PIN number, and they send somebody out. I've tried to sign up online but for some reason, the system didn't take my number, so I just called.

We have an aging home and some stuff in it was going to need repairs over the next few years. We had a family member who had TotalProtect Home Warranty and they felt that it was a good service. We usually call when submitting a claim which is easy. The people respond quickly and get things done. Everything is repaired and I don't have to have anybody to come back.

I've had TotalProtect home warranty for about five years. I called to submit a claim for the dishwasher and the process was fairly easy. It was a short wait and was done in a couple of minutes. The technicians who came to service my dishwasher were professional and I had pleasant interactions with them. One technician quickly diagnosed the problem and left. Then a different team came and took five to six days, including a weekend, to install the replacement for the dishwasher.

The home that I bought was older and refurbished so I signed up with HMS Home Warranty. Submitting a claim with them has been easy. I prefer doing it online, but I have done it over the phone as well. I've also had several interactions with different technicians and the majority of them were positive. I've had some instances where there was more than one problem so they fixed the problem then they had to come out again, but I've also had one-and-done experiences. HMS Home Warranty is definitely worth the money.

It’s always a good idea to have a protection because I’ll never know what may happen with the home. Someone sent me some information about TotalProtect and I got them. I’ve submitted claims twice over the phone and it was easy. They've done something with one but couldn't do anything with the other. Nevertheless, it’s been an excellent work performance. Their claims rep was pleasant, courteous and professional. And, their technicians were professional, too.

Our realtor told us about HMS Home Warranty and when we were buying the house we requested that the seller pay for the first year and then we paid for it every year after. We've had HMS for almost 7 years now and I have nothing but great experiences when submitting a claim. They've replaced our heating/air unit and my dryer. I recently called them because my washing machine wouldn't spin and there's something else wrong with it. The company they called came right out and the tech guy was super professional. He had to order a part and came the next day with it and fixed it. The repair was great. The technicians have always been great except once when somebody from Sears came out to work on my washing machine and he was not good at all. We're up for warranty renewal in September and if the prices don't go up and the service stays good, then we'll keep HMS. I have recommended HMS to several people and even to realtors.

Our claim was sent in on June 12 & our a/c is still not fixed. They are saying it is pre-existing even though proof was shown it was not. We were told to get in touch with the legal department and we have left numerous messages with zero response. This company is a joke and continues to give homeowners the runaround when it comes to getting something fixed that will cost the company over (my guess) $1500.

Well, I have been a member of Total Protect home warranty for slightly under Two Years. I had purchased the Total Protect warranty around the summer of 2015 so that I would have Peace of Mind...if things went wrong inside/with the house.

For 3 days in a row I've been trying to get through to the correct dept. to cancel the policy. I called the 877-880-1634 number which sends you to customer service Monday 8/7 after holding 39 mins. Lindsey said she had to pass me to the cancellation dept. I waited on hold over 3 1/2 hrs. I finally hung up, Tuesday morning 8/8 called spoke to Shanae system was down I'll get a call when they were up again: no call I called them back mid afternoon waited over 1hr. 1/2 hung up, Wednesday 8/9 waited 44 mins. for Debra to tell me I reached the right dept. wrong person and I was placed on hold again. I also logged on to me account and sent 2 emails there response was someone from customer service would contact me . No call backs have been made. At this point I am sending them a certified letter informing them to cancel the policy and placing a stop payment at the bank, that is going to cost me $30.00. At this point they don't deserve anymore of my precious time. Customer service is not their #1 priority . This has been the most unprofessional company I've dealt with.

I've had TotalProtect for years because it’s good to help you just in case anything goes wrong. I had it through the bank and I appreciate that TotalProtect has been very helpful with all my problems. Submitting a claim has been very good and easy. I've had some issues but you just have to deal with it. The reps have been very helpful and courteous. But the technician for our most recent claim didn’t show up and I don’t know why. It was for a Saturday and their office is not open on a Saturday so there is no way I could contact them. But I'm having somebody else take care of it.

My realtor who sold us the house in Northern Virginia set up HMS home warranty as part of a gift from her and I kept it going since then. HMS fixed whatever problem we had and serviced our HVAC when it wasn't cooling. We’ve been happy with them until we had the very last claim, which was troublesome. We had something going on with the HVAC and our basement was flooding so I called and spoke to the representative who said that it wasn't an emergency. That rubbed me the wrong way because that was on a Saturday and I was trying to get people as excited about it as I was so they could get someone out on the weekend. But the rep was pushing back and said that the company they assigned didn't have weekend call outs. I asked them to get somebody else who has a weekend but that never happened, and so the water pooled down the basement until Monday.

My air condition didn't work and was out for two days, so I had it fixed. I could have hired somebody else to do it but since the insurance was there, I thought I'd use it. The conversation with the rep was very short and I had no problem with it. He just told me to get a hold of the technician, and when I did, they said they had already been contacted and set up an appointment. The tech was here for two hours, had the problem taken care of and was on his way. It was very good. They were very courteous and knew what they were doing.

We wanted something to protect what we have. Our bank suggested TotalProtect and that’s what we ended up going with. Their reps have always been very prompt and cordial when we submitted claims. The technicians come in and they tell me what the problem is and research it. They then tell me what my copay is going to be and when they’ll be back as soon as they got the part ordered if they don’t have it with them. Everything has always been very prompt. The quality of work has always been very good and I've always been very satisfied with them.

I wanted a home warranty and the realtor gave a couple of choices. HMS Home Warranty seemed like it might be pretty good and so I got them. I specifically like the particular repair person that has come out on the two different occasions. He came out when we had just purchased the home and we were in between houses. I was trying to rush back home to pack up the other house, and all of a sudden, I discovered a leak under the refrigerator. HMS said it would take about a day before they could get anybody out here and I couldn't leave an empty house with a leak under the refrigerator so I called him up and he said he'd try his best. He was out here within about two hours so I was able to hit the road and get back to my other house to start packing up.

My husband died and I was going to be on a more limited income. I saw an opportunity to protect myself against having to make huge purchases. TotalProtect was the first one that came to my attention and I've been with them since 2011. I've had several claims with them and they've always been satisfactory. The claims reps have always been courteous. I've only had one problem and I got my drainage and plumbing with another company. For the most part, my experience has been pleasant. TotalProtect has always been there when I called and sometimes things moved slowly but they always came through.

We had some problems with our air conditioning back in April. I called HMS Home Warranty and they gave me the name of an air conditioning place to call and set up an appointment. The technicians we had then were very knowledgeable and very good. We would certainly recommend HMS.

I have a lot of electronics so I felt I needed a warranty. And from what I heard, TotalProtect is really good so I got them. My daughter handles all the claims but I'm here when they come and they are really, really good. And the work that they’ve done for me has been great. Overall, they're great people to deal with and I've recommended TotalProtect to several people.

My first experience with HMS went great. My garage door opener broke. I called HMS, the Tech came out and fixed the problem. The second time I called was not so great. I needed my refrigerator to be fixed. I called HMS and they told me it was covered. The Tech came out and took my 100 dollar deposit and I have not heard back from him. I tried calling several times and left messages but he has not returned my calls. I continued to call HMS and they reassured me that it is in process and should be hearing from them soon. It has been 10 months and my refrigerator is still not fixed. It's a shame because after my first experience I thought I would be renewing this warranty for the rest of my life. Now I am looking elsewhere.

I use HMS Home Warranty all the time and I share it in almost every listing I get. I also write it into every buyer's contract. I am happy with them. I bought a house myself and I bought the home warranty. My sister bought a home warranty for her house too. We believe in what we're selling to other people. However, we had a heating contractor that did not respond for over four days and we had to make two calls. Finally, someone took care of it. I wish they had more local contractors that they could use because we have Maryland contractors that are coming to the Dover, Delaware area. I'd be happy to make some recommendations if they wanted to. Other than that, everybody has been pleased with the quality of work from HMS so far.

I like that TotalProtect covers spas and pools so I decided to go with them. When the pool pump went out, they were very responsive and I didn't have any problem with them cutting me a check for it. But I did have an issue with some plumbing underneath my house. I had a leak, we called somebody and they came out. They were going to fix the problem but all of a sudden TotalProtect would not pay for the technicians to crawl underneath the house and wanted a $125 crawl fee. So it would have been a $125 for the crawl fee, $125 deductible, which would have been a total of $250 out of my pocket before it was even fixed.

Our air conditioner went out so it wasn't cooling. Everybody was pretty responsive as far as HMS side. However, it took several days to get an HMS approved vendor to send a technician out here. He was a nice gentleman who did what HMS wanted him to do and wanted to get it up and running efficiently. When he claimed that it was several pounds low on Freon, I was disappointed that he didn't know analysis work to figure what was wrong. All he did was charge it by putting more Freon in. I would have been happier if they were to get somebody else on it to find out why it was leaking. But the unit is doing a good job up to this point and I'm satisfied with the service. I still have a warranty on the house until the end of October this year, so that's still five months away. It's hard to tell what's going to happen between now and then but I don't plan on renewing since it's too costly. All in all, my experience has been okay.

I've had TotalProtect for at least five years now and it's been alright so far. They raised the prices from $75 per case to $125 here in June. But other than that, they do a good job and they worked out.

TotalProtect was the first home warranty that was offered to me. I've had them for so long and everything's been handled right away, so far. Dealing with their claims reps have been fine but the last time I submitted a claim, it was automated. Then the technician they sent out was great and did a very professional job.

HMS Home Warranty was offered during the contract process when we bought the house a couple of months ago. When I filed a claim for my HVAC, I got in touch with them. I was able to get through and was placed on hold just for a brief moment. They answered my questions, told me to call a particular heating and air cooling provider, and got me the technician quickly. I had to pay the $100 deductible over the phone after which they came out, repaired it and let me know what was wrong with it. They were able to take care of it for me and I didn't have to be there. They were flexible so that was nice. The process lasted a couple of days and everything is working. I haven't had a problem with it since, so it was good. It was a great, simple, smooth and easy process.

My friend was using TotalProtect so I also got them. Their claims process has been wonderful and if there were some issues with getting someone and that company couldn’t come, they would take care it all for me. Their reps have all been very professional and they call back all the time to check and make sure that things were done. Their technician has been good too. He explained everything. So far, it’s been a superb performance. Anytime that I need them or any issue that I have, it’s always taken care of, to my satisfaction.

HMS Home Warranty got offered when I bought my house in January and we got it. We have two or three years with the home warranty, so it's going to be a long time. Submitting the claim was easy since it's just online. It took a little while to figure out what we needed as far as claim number though. It was confusing at first because we never did it before. After that, all the people that were involved in doing the repairs got a hold of us almost immediately. The first tech they called was two hours later and then after they switched it over to somebody else, it was the next day. It went pretty quick and smooth.

I never write reviews but our experience with HMS was abysmal. We had to have a furnace replaced - we still would have had to pay almost $1,000 out-of-pocket with HMS's service (despite everything saying it would be $100 deductible - of course there were hidden elements we had to pay for) and their provider was not only INCREDIBLY unprofessional, but they couldn't replace the furnace for almost 2 weeks (and it was below freezing where we live). We wound up paying to have a separate company do the work (2 days later), and HMS offered us only a $500 counter credit for an approx. $3,000 furnace.

I called the customer service because I couldn't access my online account. After an hour wait, the customer service representative transferred me to member services. After another 30 mins they asked me to call this number 18775509254. When I called it said "Thanks for calling Sears". I don't know if they are lazy or stupid. Every time I have called I had to wait at least an hour just to get transferred to another department. I don't even know if another department exists. Zero trust in customer service.

Consumers BEWARE of this Company !!! Extremely POOR service !! Now get this here is my experience with this Company !!

I've had TotalProtect for a long time and we've been very satisfied with them. Their home warranty sounded like something good to have, so I called them, signed up, and we've been with them ever since. My interactions with the claims reps have always been excellent. They get right on in getting somebody out, following up, and taking care of the problem. The technicians were also great and the quality of the work that they've performed has been excellent.

When I purchased the house, the real estate gave us a year with HMS Home Warranty and I've been getting them ever since. Submitting claims has been very good and usually when I have a problem, I call them up and somebody's out the next day to either do the repairs or evaluate what needs to be done. The most recent claim was for my washing machine and the technician was outstanding. They came out one day and said it needs a transmission and many others then they decided it was beyond repair and the cost would be too much. If they repaired some of the things, they would be right out again to repair something else on it. So, they replaced the washing machine with a comparable washing machine that GE installed. The GE team was very good and everything was done within a half hour. I'm quite satisfied.

I'm a real estate agent and I saw that HMS Home Warranty was a good product and wanted to take advantage of it. It’s been excellent submitting a claim with them and I get good responses back. Also, the people who have come out to work on the house did a wonderful job. The technician called me right away to explain that I'm on his list but he's busy, and then it took him about a week to get there. He's very nice and thorough, and I recommended him to my nephew who had a heating and air issue. The repair done has worked so far.

I purchased a home in 2012 and received from the sellers a home warranty from HMS. I sold the house I bought and I offered a warranty to the new owners as part of the selling agreement. I purchased a new warranty again on the home I own now. I've submitted three claims to them over the years and it was easy peasy and they followed right up. Locally contracted technicians came and they went through Home Depot here a couple of times. All have been good experiences. The last technician I saw was for my air conditioner. I had to recharge the Freon this summer and in that case, it would be good to have a warranty.

I heard about TotalProtect Home Warranty years ago and at that time there wasn't a lot of them around and it sounded like a good deal. I've been with them for a long time and it was easy submitting a claim to them. I was on the phone with them, they gave me a number, I called the people that were going to do the work and they scheduled within a week. The technicians were nice and their work quality was all good, so far. TotalProtect is great to work with and efficient.

We’ve always purchased new homes in the past and it's the first time we purchased a used one so we needed a little extra protection. HMS was suggested by the real estate agent and was part of the house purchase. When I submitted a claim, it went extremely well and everybody there was very nice and helpful. They explained that I wouldn't be charged for another call. Then the first technician who came to the house for our range top was horrible and very rude. My husband didn't want him back in the house so when we called back, we asked if we could get a different technician. The second guy was extremely nice, very helpful, and took care of everything. The work performed was done professionally and in a timely manner.

HVAC stopped working and ceiling dripping water in bedroom. My home has 3 systems. We called TotalProtect. It took 3 days to get someone out to repair. Repair company replace fan motor and added freon. Two days later we saw water dripping through ceiling for air handler. We called TotalProtect again and they got repair company out two days later. Repair company added freon and said he had to schedule leak test. Three days later they did leak test and determine air condenser coils were rusted out and needed replaced. They said they would notify TotalProtect. Got a call from TotalProtect and they said my warranty only covered one unit and we just had one fixed. I explained to them this is the same unit and it was not fixed. They said this serial number is a different number. I explained that they are looking at the serial numbers on the air handler and the outside unit and they are the same system. They said I'm wrong and there is nothing they can do. We had the repair company call them and also tell them it's the same unit. I called TotalProtect and asked to speak with a supervisor. They informed me that they can allow me to speak with supervisor. My issue started two weeks ago and still is not fixed. I would not recommended buy a warranty plan with this company. They don't honor their plan and no one will call you back.

TotalProtect Home Warranty has been really good for me. We've had nothing but good experiences. Their service is great. They've taken care of the problems I had with our refrigerator and stove. Their representatives and service people who came out were great. Submitting a claim is good and easy. The technician who fixed our air conditioning was very informative and very good. He informed us about the policy as well. He was very familiar with your company and other companies that he service for. He also told us that we should probably upgrade our policy because it would cover this and that and the normal policy we had wouldn't cover it. It was good.

We put in a claim on June 22nd of 2017 because our air conditioning stopped working. The first contractor they sent out said that the unit needs to be replaced and they denied it and then they spent two weeks trying to find replacement parts for our unit. That company contacted us and said that they are no longer going to take the claim. The second person came and said the exact same thing and told him that he would talk to Total protect and get back to us. Then a third person came out who was a part-time AC contractor and refused to do the work unless I paid them his $100 which we had already paid and I told them to take it up with a company and come to find out he tried to give me his real estate business card. Now the fourth the fourth contractor has been excellent but he's been having the same runaround with total protect. I'm I'm a contractor myself doing real estate projects and they tried to give me a ridiculous offer that wouldn't even nearly come close to covering the repair. In the beginning everybody was nicey-nice and oh so sweet. But now we're on day 33 we've had three post 90 degree days both my wife and I are senior citizens with minor health issues period twice I've nearly passed out from the Heat. This is absolutely the worst nightmare that I have ever been through in my entire life. We asked to be escalated to the Executive offices and they told us that they can't do that so my wife was able to leave a voicemail message on the CEOs and the Coo phone number at there corporate offices in Florida. To be fair we just left the messages yesterday. But the way things are been going I certainly doubt that the CEO is going to call and on that note one of the service rep says that that the CEO is way too busy to talk to us. If you would like I have hours of recordings of our conversations that I've had a loan not to mention I can also send you a copies of notes that my wife has taken of her conversations. This was recommended to me by my mortgage company Nationstar and I'm sorry that we took up their offer. I haven't had a good night sleep in over 30 days cuz it's been hot and humid here because of torrential rains and and high temperatures. Run the other way they just want your money.!!!

My realtor told me HMS Home Warranty was a good one to purchase, and it seemed like a smart thing to do so I got it. Submitting a claim is easy. The only thing is maneuvering the automated phone when I call. That can be a bit time-consuming when you're in a rush or trying to multitask. My interaction with the claims rep goes really well. They get my information, explain the process and say that I'll be contacted. Dan, the technician, was really good. The last time he came was for my HVAC. He was really sweet, nice and understanding even though he was busy because it's summer. I had a more urgent issue because my condo's HVAC went out. It’s 90 degrees and it was awful.

Citibank recommended TotalProtect Home Warranty so I thought I would stick with it. I submitted the claim and it worked. It was not difficult at all. The technician that came to our home were able to explain everything thoroughly and clean up. Everybody is very professional.

I was in need of a home warranty and I got HMS. The claims representatives were knowledgeable even when I wasn't necessarily clear in what I needed to have done. They were able to assist me. When I made a claim, they selected a company the first time. But if I have a similar one that I need to file, I can use the same company. There was a technician who was hitting on my daughter and I reported that. They didn't give me a follow-up but they said that they were going to address it. But overall, the quality of their work has been excellent. I typically recommend it to other people who are first-time homeowners. I tell them HMS is what I have and it's been a good experience. So, having something that I can link them to so they would have direct information would be great.

HMS Home warranty was recommended to us by real estate office by the time of purchase of the house as one of the best on the market. On the contrary, this is the most terrible home warranty company I have dealt with in the last 25 years. Last Saturday, July 22, 2017, during the thunderstorm and very heavy rain, our sump pump broke and started to pump water into the finished basement. We have contacted HMS immediately, explained them the severity of the situation. We had to run with buckets non-stop in order to get the rising water out of the basement. HMS gave us a number of just one plumbing company and assured us that they will contact the company and send someone to our house shortly.

My cousin got me on TotalProtect and the company has helped me out a lot. I pay $45 a month and if something breaks down, they come and make sure they fix it. If they can’t fix it, I give them the deductible for $125 and they put a new one in. They do a very good job and I give them props for that. When the water would come underneath my washer, I filed a claim with them and the claims rep was really nice and took time with me. Then two technicians came and they were also real nice. They told me what the problem was and fixed it up in the back. The washer leaked about a few times before and they told me to call them if I have any more problems. But since the repair, I've had none. I highly recommend TotalProtect Home Warranty.

Submitting a claim to TotalProtect was fine and smooth. It was only one time when I was on hold for three hours. The technicians that came were also fine. The only thing I have was on my AC. Every year since 2011, it messed up. The AC would freeze up every 4th of July and I couldn’t have anybody to come because it was a holiday. Other technicians would come out every year and patch it. But this year, someone came from Aaron AC, and he finally told me what was wrong. It was a leak. He ordered a part and just waiting for it, then he said he'd come back and fix it.

Had an issue with two AC units (one which was noted as a defect on my home inspection), paid them $100 and afterward learned they would not honor the warranty because the ACs had "known" issues. I made clear during the diagnostic and over the phone that one of the units should be covered because it came up clear in the inspection. They didn't care and said that I could submit my inspection for their review which takes 30 days. That's 30 days in 100 degree heat for them to waste more of my time and money. I'm going to call Member Services and try to cancel my warranty and try to get my money back.

TotalProtect is a good thing to have. Submitting a claim with them was quick and the claims representatives were courteous. Everybody answered all my questions. Also, the technicians that they sent were good. I got unemployed so I called to cancel because I can’t really be paying for it right now. But my experience with them was good.