Cinch Home Services Reviews

Our realtor told us about HMS Home Warranty. Claims submission has been pretty easy - a lot easier than I thought it would be. The representatives have been friendly and helpful. And the technician that came to service the appliance seemed very polite.

I decided it was a good idea to have a home warranty. It's stupid not to have it. And up until this last time I've been totally satisfied. I've never had problems where they couldn't fix our dryer. They approved to replace it and I had to buy one the same day, submit documentation, and they said I would be refunded within 2 weeks (though the last time I checked it still hasn't been paid).

I got HMS when I purchased the house. I had this choice or another choice that was exactly the same. It's been pretty ** lately. Truthfully, they don't respond to claims and they're not there when a problem happens. The representatives were annoying. They don't want to help until I start asking for a manager. They don’t really seem to care. However, the techs that came out were pretty good once I was able to get a hold of them.

Our previous company cancelled our policy because they said we had too many claims in one year, which was kind of ridiculous considering that we had a couple of leaks in the house and stuff that we could not prevent. We started looking for something else and Total Protect was the one that was offered to our bank. They've all been really good. I've not had an issue with any of them. The only complaint that I have with that is that you can't talk to a person when you call the number to do a complaint. The couple of complaints that we have had has been, “Hey, my water heater is busted so I have water all over the place.” And of course, you can’t tell the recording that.

At this point, I am very upset with Total Protect and its service company, American Home Service, here in Central Texas. My A/C system failed about a month after I purchased my policy in August of last year. They sent a local company out that recommended replacement of the air handler AND condenser because of the new refrigerant requirements. Instead of doing that, they sent American home Service out for a second opinion. Rather than replace either unit, AHS attempted to repair the 30 or 40 year old air handler. A few days later, the tech had to come back and attempt to repair the same leak in the coils of the air handler. A few days later, the coil failed again. We ended up surviving the rest of the summer using borrowed window units from friends and neighbors. Electric bills were horrible!

When I bought my house twelve years ago, HMS Home Warranty was the one recommended. So far, submitting a claim has been good and the claims representatives were fine. The technicians that came to service my appliance were okay – no problems.

I have found out several years ago about another home warranty company. I saw an advertisement about it and my husband and I decided to sign up with them. Things were working out pretty good but then I bought a rental property and I used them for that. I wasn't satisfied with the service that my tenants were getting. I have done some research and found out about Total Protect and that's when I switched.

When I bought a house, the seller contracted an HMS policy. I didn't have a contact with a claims representative since I submitted the claim online. The technician told me what was wrong and fixed the thing, and that's it - simple.

Submitting a claim to TotalProtect went well. I called them when I had an electrical problem and they set me up with an electrical company who said they no longer handled our home protection plan, because they said they have problem getting reimbursed. So they set me through someone else and that guy came out and he checked out the problem with my electrical and took care of it. I’d recommend TotalProtect. It’s a worthy thing to have.

My realtor gave me a year contract with HMS as a housewarming gift and I stayed with them because I was satisfied with the service. The technicians were good. The only thing is when you do your annual renewal, they don’t tell you that you can pay down your deductible. They should communicate that information to their customers so they have the option if they want to exercise it.

When we bought the house, the previous owners have had Total Protect and we've used it since we came here in 2005. We've been completely satisfied every time we've filed a claim. We did have a problem with one of the technicians who came out but we got a different technician and got the problem resolved to our satisfaction. All of the technicians except for that one have been good to excellent. The quality of work has always been good. We haven't had to have a repeat. We're going to continue.

Total protect gives 2 to 4 weeks to process a claim. They have not put any notes in regarding if my claim has been reviewed. I called back numerous times regarding this claim and have heard nothing until after 6 weeks. I was referred to their headquarters. They do a fair job when they find someone in the network but when you go outside the network they cannot process the claim in any timely manner. I am still waiting about my reimbursement after 6 weeks.

HMS was good, fast, and has been easy to deal with.

I heard about Total Protect from my bank. I phoned in my claims and it was easy once I got the phone number. All the claims representatives helped me and the technicians were good. The two claims I’ve done through them have been great and I was very happy.

The technicians they sent were great, and the best thing about them is they cleaned up after themselves.

My realtor recommended HMS Home Warranty. Claim submission is really quick and their technician that came to service my home was good.

I called Total Protect and they sent a guy out. I paid my $60 fee and the guy said that the coil in the air condition is rusted so it needs to be changed. When I called Total Protect, they said that they don't cover us from corrosion which I'm displeased with. You pay for services like this and when you have a problem, they find some loophole to tell you that they don't cover you.

I had seen some people's comments online and TotalProtect sounded good - that's how I selected them. My experience submitting a claim has been well. One experience I had was for my upstairs central air and heat. The first technician sent out was not good. So I called back TotalProtect and they sent me someone else who was real good and fixed the problem. They worked with me and I'm very happy with them. They respond pretty good.

I received something in the mail about TotalProtect, looked into it and decided to go. We've been with them for 2 or 3 years. I submitted a claim last December 22. I submitted my claim online and then a guy called. My microwave went out. The technician came, looked at it and decided that it was cheaper to replace than to fix it so the guy offered me a microwave. I saw that it wasn't near what mine was. I told him I didn't want to accept that. I went and got price on one that was similar to mine. He said all they would give me was $241 and the total cost was $360. I'm not real happy about that because they say it's of equal value and they won't pay for installation.

My experience with Total Protect has been very good. It was very good working with the technicians. The claim is very quick. They get me in touch with a technician right on phone call and it's very fast and smooth.

I got a flyer in my bank statement that recommended Total Protect and it's been outstanding. You call the number, somebody answers and you tell them what the problem is and they send somebody out to fix it. They're excellent.

Overall it was an excellent experience with TotalProtect Home Warranty. They answered quickly and got a technician to come and do the work. Within an hour or two the technician called me and he went and did an excellent job.

I first heard about Total Protect from Bank of America. Up to this point, it's been pretty good, but now we're totally frustrated because we never know from day to day if we're going to have heat. We go without heat for 3 or 4 days. They come, they evaluate then they have to order a part - the last time was Christmas Eve. We called them at 2 in the afternoon and the guy came. It was the ignitor so therefore on Christmas we had no heat and we had all these people and he did come back. He went to Alexandria and picked up the part and brought it back but the heater's still not right to the point we're frustrated.

My experience with TotalProtect went very well! It's always gone very well. The people on the phone are very friendly. They make no attempt to not act in our interests and every time we've had a project they have been responsive, contacted the proper people and the resolution has always been fine. It's excellent.

I’ve enjoyed my experience with Total Protect and it’s been there when I needed it. They held true to what they said they’re going to do. When I had the issue with my oven, they got me a new one so that was nice. There were some issues I had with actually getting it, which took like a month. There was a miscommunication but other than that, everything went okay.

Claims process is not difficult at all. The claims representatives are nice. They understand. They do their best to get somebody out there as quickly as possible and I usually get a call back within an hour or so from the company who is going to do the work. The contractors are friendly and professional. They know what they're doing and I've not had any problems with any of them. I've already recommended TotalProtect to my friends. It is simple, it's easy and it's not difficult.

I was looking into something to cover my appliances through another company but they cost so much! And with TotalProtect, it was “for $20 a month, we’ll cover all of your appliances and a whole bunch of other stuff” and that sounds good! Apparently I was getting a good deal because I was coming in through my mortgage company Countrywide which was their affiliate and that was what made me go with them.

TotalProtect was offered through my mortgage. Submitting a claim was easy and I’m very pleased. It’s been a great experience and I have no complaints whatsoever. TotalProtect is easy, great and affordable.

We bought the house from Fleetwood and they offered us an option to purchase TotalProtect. We chose them because the home warranty took effect immediately with some of the things that may not have been covered by the homebuilder. So far we are totally satisfied with TotalProtect. We've had no problem with them. The claims have all been handled very, very professionally and expeditiously. But we did have a problem with the contractor on the hood replacement.

We have had total protect for over 4 years. We had used them a number of times, but recently on two occasions when we really needed something major repaired. They claimed that it was not covered. Each time we wasted money money by pay the deductible. We were highly upset. We have paid more than enough and they tell us it it not covered. Today someone came out to look at a plumbing issue. It was not covered. Reluctantly having to pay the deductible, I asked the guy how much would it cost for the problem to be repaired. He said no more than $200.00. If this was the case, I can not understand why TotalProtect could not cover this. The money we paid towards the deductible could have went towards fixing the problem. We could have found someone else much cheaper to fix the problem for which we did. We immediately canceled our membership with this cut throat company. We will do our research before we throw our hard earned money again. We will definitely let others know that TotalProtect is a rip off.

Things break down and it costs a lot to repair it and a home warranty seemed like it was a good way of protecting your stuff and getting it fixed for a reasonable price. TotalProtect was cheaper and covered more stuff than the others. They’re good at getting someone out to repair at an accurate time. The claims representatives are very friendly and the technicians were great. They’re an awesome company and do a good job.

I had TotalProtect by the mortgage company since 2006 and I’m fairly pleased with them. In the past, I’ve had good experiences with them but on this last incident, it was just sketchy how they handled things. There is no problem in submitting the claim but it’s getting the claim taken care of in a timely manner. I had a water tank go out on me on a Friday afternoon and it was the following Tuesday before I could get hot water in my house again. The work was fine and they knew what they were doing but they were overcharging me. I’m 65 years old and my wife is 66. Why should we have to go three or four days without hot water? They need to readdress the warranty and that guarantee.

I got TotalProtect through my mortgage company. What made me decide to look into it is that it's like an insurance policy in case something broke down. Submitting a claim was good. The only thing I was a little disturbed over is the last time I called and we were having problems with our heat, they weren't able to get a hold of anybody. I hope that if we had any really serious cold that they could find someone to come out. The claims rep was very good. I did it online but the lady I talked to on the phone was extremely nice. I also talked to several different staff and they were all very, very courteous. The last electrician that came was extremely nice too. He realized that whoever had come before had (was the same company), as we suspected, made a mistake. He said that they had made an error on the part that they put in. That’s why we had a problem with it again. He fixed it and would not take the $85 for service. He said that he talked to the company because it was their fault and I was extremely impressed by that. The quality of the work he did was excellent. I would recommend TotalProtect. I have less worry having them.

Our Washer stopped working unfortunately the day after we had coverage with Total protect. Paid $125 for technician to come in. He looked at the issue gave us a receipt saying that control board and bearing on the back needs to be replaced.

Our experience with TotalProtect service has been great. My wife was the one who found them and told me that's what we needed to do. She handles the paperwork and I've dealt mainly with the technician. They've been kind, courteous and very informative. I haven't had any issues as far as them completing the work on time and doing satisfactory work so I'm very pleased with that. There was only one incident that I was not happy with. We had had a gentleman come out to do air conditioning and I wasn't pleased with him. He was trying to sell an additional service rather than being concerned about fixing the problem. I called TotalProtect and asked him not to come back out. Other than that, everything has been fine.

I have had nothing but problems with this company. What they don't tell you is that if you claim more than you pay in premium for the entire year, they bill, you, really? Is that not why you have insurance?

My house was made in the 50s and all the appliances came with our home, with the exception of our washer and dryer. With TotalProtect, I usually submit a claim online and then depending on what the email says, either call the company that they outsource to or sometimes TotalProtect calls me and they schedule it for me with the outsourced company. Their claims process is easy. Although I wish there were more in the descriptive areas to describe what my issue is. Most of the time my technician shows up and all they have is my washer is broken. The last claims representative I talked to was fine. She called me and made sure that the warranty covered the problem my washer was having and she scheduled to have Sears come out. The technician was real nice. He was done in an hour and a half. He did great and didn't even have to take my dryer off. He was able to pull the front off of the washer, put it in, and it's still working right now.

My experience with TotalProtect was excellent. Excellent customer service. Staff is very helpful.

It’s been over 10 years that we've had TotalProtect... when I first purchased this house and even before that. When I owned my house before in Stanford we subscribed to their service. We know them as TotalProtect now but I seem to recall that there was another name before that. Anyway, I’ve never been rejected when I submitted a claim. There were times when I felt like boy I should have gotten a new burner, for example, and I didn’t get one. Instead, the problem that existed with that particular burner was fixed and fixed adequately. So I understood why I didn’t get a new burner and that that was not your purpose, which every time something breaks, to replace it.

We’ve had TotalProtect for a number of years now and we’ve been happy with it. The claims representatives were courteous and answered all my questions. The technicians were always very nice. All except for one claim that we had, the quality of work has been very good. For the plumbing situation, they usually use Hers and His Plumbing and they did get out for a leak that we were having that was squirting water everywhere for several days. They called another company and whenever the guy fixed the plumbing, he left a tiny pinhead hole in the pipe so it leaked. My husband ended up crawling up under the house, getting new pipes, putting it in there and fixing it. I told TotalProtect about it and they reimbursed our $75. They did real well.

I had TotalProtect from my mortgage a long time. I decided to acquire a home warranty because it seems to be expensive if I wait for them to break down and I need repairs. Submitting a claim was quick and the representatives were fine and very helpful. The technician that came to my home was very knowledgeable and did a good job. TotalProtect responded very quickly.

Our experience went very well. I was very, very happy with the person that came. He worked efficiently, perfectly and gave extra minutes to double check and make sure there were no other problems. I was totally 100% satisfied with the visit.

I got the TotalProtect service through my mortgage company. I decided to get a home warranty for events like appliance breakdown or plumbing repairs and they seemed like a good rate. Submitting a claim with them was very easy. I just called and said that I had a water leak. They sent a plumber out and he fixed it. I paid the deductible and away he went. My interaction with the claims rep was perfect. I'm totally happy with them. The technician that they sent out was awesome. He called me and told me he got a claim number, and we made arrangements to meet at the property. He was there when he said he was going to be there and was already gone in 20 minutes. It was a really minor problem. So far, everything is great and awesome. No worries.

We have TotalProtect Home Warranty and the serviceman did mention that there might be an annual check-up on the system. Overall our experience with TotalProtect was very good.

I first heard about TotalProtect from CitiMortgage. A friend has had one and we decided to go ahead and invest in that since we knew our home was older. I checked around and it seems like everybody was at the same price and I was happy with the service crew so I didn't switch. I tried submitting claims online with phone and mobile. I had some issues but was able to call the 800 number and they were able to assist me. I've never had an issue since submitting a claim. The claims representatives have always been very pleasant and very nice. The technicians have been wonderful and more mechanical. They were sent out a few times and have always been great. We did have one experience with the man who came out to work on my dishwasher and I was not happy with that company. Other than that, we've had a great experience with everything that's been done in the past. It always has been good and very convenient with TotalProtect. I've recommended them to other people. They're very easy to work with.

I used to have another insurance and changed to TotalProtect because of their replacement policy. I've always had good experience until the last time. I had a problem with my furnace and it took about 5 days for them to find somebody to fix it. The claim process was easy and the representatives were fine. I have had the same problem in January, and a guy had come to fix it. When the new guy came, he said it was because the other guy hadn’t gone to the root of the problem which was another part that was leaking onto the part that had breaking. He was wonderful and replaced both parts. They’ve been very good over the years. They give me peace of mind.

filed claim on 11/19/2014 regarding heating unit and repairman came on 11/21/2014 to evaluate unit. After checking unit was told unit was unable to be repaired. Unit is twenty two years old so was not surprised. I was given report on unit and was told a repot would be sent into office and I would receive a call within 24 -48 hrs regarding decision for replacement of unit. I made numerous calls to claim center over the following week, each time speaking to a different customer service rep who didn't appear to have any knowledge of previous conversations with reps. Finally almost 2 weeks later and no heat for my family and after asking to speak with a supervisor I was told that the warranty would not cover replacement of my heating unit due to lack of maintenance . Really? Has since spoken to someone in management and sent photos of my unit, which meant nothing to me. I have been with this company since 2006 .

My mortgage company told me about TotalProtect Home Warranty. When I first got it, it wasn't that much. The cost was only $37 a month and the deductible was $60 and it was worth it. My interaction with their reps were sometimes difficult because when I made claims some of the people processing the claims don't say the same thing. Some of them don't know. I would talk to someone else and they'll say it's not right. It's just a matter of training and they need to be trained the same way. The last one I called, the lady told me something wasn't covered. I had to talk to the supervisor. The technicians are okay but sometimes they send technicians that don't know. Sears came out here but the person didn't know what he was doing. There was one technician from Triad Plumbing in Raleigh, North Carolina and that's the best one that they had ever sent. When I have a lot of problems with the people that answer the phone and take the claim, the supervisors call me back and try to make everything right and they really try. I have had a few problems.

I got advertisement for TotalProtect in the mail and liked what I read so I decided to take it. I had moved into my house not long before that and all my appliances were fairly new. I felt like I needed it. You'll never know when something might happen, and sure enough we all have need tremendously. I have found them to be efficient and very upfront with me, and very reasonable. Submitting the claim has been very simple. I let them know what had happened and they immediately gave me a service number. They had the service man call me. They were very prompt. The company in my area did a fantastic job each time they come for my air-conditioning. Then I had another service call on my refrigerator and the gentleman that came was from Jasper, Tennessee and he was fantastic as well.

My house is 11 years old and it seemed like a good idea to acquire a home warranty so I got one from Total Protect through my mortgage company. Submitting a claim was really easy. I called them and explained it and they had the man contact me. He came out the next day, looked at it then came the following day and fixed it so I'm satisfied. I would recommend them.

Everybody was very thoughtful and kind and considerate whenever I call TotalProtect. My only concern is with the place that they sent me to. She hardly speaks English and spoke very fast - I couldn't understand her. I also had to wait 4 days for a hot water heater. It's not cool having to wait too long. But the gentleman that came out and put it in was very nice - no complaints about that. The service performed is very good. The experience with TotalProtect was very good. My only complaint is just with the outside contractor.

We've had a different service provider and one day we realized that we wanted to protect ourselves a little bit better so I Iooked up on the Internet and Total Protection went up. Submitting a claim was simple. One of the things we learned is not to call Total Protect but to do it through the Internet site. That's much easier. The two times we had their technician, they were superb. They're very easy to work with and very accommodating.

I'm in the car business and I suggest buying warranties on everything. TotalProtect was what the mortgage company was offering and I figured there has to be a discount. They have been good when I submit a claim. The claims reps are very nice every time I call. I got no problem once the people get there. They did good work. However, they’re pretty slow about getting people to come over since they take a few days to get somebody. It takes 2 to 3 days before somebody gets to the house each time I called. One time, they called and told me that people were coming out and gave me the number to call them. Then they tell me that they don’t come out, and I have to call them back and pray that they sort of come out - I have to find somebody else. But I can’t complain, they get it done. It seems like it takes longer than usual, than you would think it would sometimes. Other than that, they do the best they can and are very good.

Overall, my experience with TotalProtect was very good. I had a problem with the service people so I called Total Protect and they called them up and sent them out right away.

I placed a claim to fix my washer on 11/20/2014 and I am given the run around from everyone in this Company.. No follow up and Vendor does not even seem to care... I am sure the CEO of this Company would accept this sort of service.... imagine having 3 kids and 15 days of not having a washer working.. How would this Company BOSS react if it was his scenario? ?

I've had a great experience with TotalProtect. When I bought the house the home warranty was included, then I realized I needed it so I just kept it on. When I submit a claim, everybody has been very kind, courteous, and professional. The claims process is not difficult at all. The technicians they sent were very kind, helpful and professional. Overall, the quality of the work is very good. I like the timeliness of taking care of the claim. I enjoyed the people that they've sent out. They're very nice, courteous, prompt and very timely with taking the request, your order and handling it.

We’ve had Total Protect for at least ten years now. We haven’t had to use it too often, but when we’ve used it we’ve had good experience. The people that have come out have been very professional and they do the job and they just represent them all very well. The last one we had somebody out was last month. We had a problem with my sink, my lavatory in the master bedroom. I have dual sinks and one of them was stuck up. I attempted to repair it but found that it needed a special part. The man who came out says he was the owner of the company, told me what the problem was, but wasn’t sure Total Protect was going to cover it. But he asked me to pay him $75 before he left, which I did. Total Protect called me to say it wasn’t covered. I told her I don’t want the same plumbing company and asked her for referrals. She gave me two names, and the one that came out was very professional and repaired it in less than 15 minutes.

TotalProtect has been good. They always make sure that they call ahead of time to let me know what they're doing and who is coming out. I would recommend them.

I have no complaints at all about my experience with Total Protect. The last couple of times I had somebody out, they've been excellent. There was one time several years ago, I was not too happy with the people they send out. That was only that one time that I can think of, but everybody else has been nice. They knew what they were doing, they kept me informed, discussed different things. I haven't had a problem. I'm very satisfied.

My experience with TotalProtect has been good. They responded whenever I called. They were willing to get a second opinion when I asked for it. They sent out a second technician for consultation. I had no problems.

Don't waste your money. These companies will collect your premiums and then find a way to avoid paying the claim.

I recommend Total Protect home warranty. I like the fact that if something goes wrong, I don't have to pay for the whole thing; somebody else can help me pay for it. Submitting a claim with them is very easy. The claims representatives were courteous and able to answer my questions. The only problem I ever had was the providers, the people they called to fix whatever needed to be fixed. Some of them I had some real tough problems. I had a garbage disposal go bad this last time and they came in and replaced it. Before he left, they tried it and it wasn't working, so they jiggled with it and it worked again. I tried and it didn't work, so we determined that it was bad so we took it off. We didn't have another one and they said they'd come back the next day and if not, then Monday. He didn't come when he was supposed to and this went on for about a week. It took over a week, a lot of frustration and a lot of calls made for this to be fixed. Aside from this, I'm very happy with their professionalism.

I need to protect the appliances and things here in my apartment so I decided to acquire TotalProtect. It was convenient. A claim is easy. Just call up and tell them the problem. You can do it online but I prefer to speak to somebody. When you speak to someone, they will connect you with the service person. I’ve had a couple of technicians and they were very good. I did have one where there was a problem that needed follow up and the company turned out to be crap and I told TotalProtect not to bring them back here again. The quality of work they performed in general was good. Other than that one time, I’m totally satisfied with them.

Total Protect is fine. My experience with them is almost great, no problem. We just ended up with the wrong person. We got somebody else and he came out and did it perfectly. They might want to try to start screening their people a little bit more. The guy who talked to me on the phone was really nice.

TotalProtect is great.

I first heard about TotalProtect through the bank when I took out my mortgage. I acquired a home warranty for security and safety, to make sure that if something happens, I will always be covered. It took a little while but in the end, it worked out really well. So I’m pleased with TotalProtect’s response and the turnaround. The staff was very helpful. Sometimes, it’s not as easy to find a service person in the area. Sometimes, that takes a little while but overall, I would say it’s good. The technicians are usually very good, too. Overall, I would recommend TotalProtect to a friend.

It has been very good. I first heard about them when I received a letter in the mail telling me about the program and inviting me to join it. And it was in a Regions Bank envelope. I have two daughters that works at Regions. One of them, which is the local branch manager, says she heard good things about it, and so I enrolled. I've used it twice since.

Total Protect has sent out 3 separate service providers and have refused all three estimates for repair/replacement as being too high. 2nd tech was 6 hrs late and caused further damage. Now we are being told to wait until they can find a service provider that will replace for the cost they deem appropriate. We've now been 4 weeks without heat with <32F temps constantly dealing with them. Their guarantees/warranties seem useless at this point and there is and has been zero follow through or care for our well being regarding a situation they created.

Everything has been excellent except lately and it has been a nightmare. The electricity went out in the house about a month ago. Approved Electric got assigned and their tech called me and said he will be there this afternoon. We had somebody at the house the entire day, and that night about 8:00, he hadn't shown up so I called and he says that his other job ran late and that he'll be here in the morning. We had somebody there in the morning but he never showed up or called. The next day, same thing. Finally on Saturday, we called to get another company, and he sent me a text about two hours after I called to get another company and said he's on his way. Approved Electric is unprofessional and I don't want them there again.

So far I have only one instance where I had to get the service from TotalProtect and I was happy about it. It was very prompt and the technician came in and let me know immediately the problem and fixed it. I didn't have to wait for days in order to get somebody coming down to repair the problem.

I have TotalProtect Home Warranty for many years. Submitting a claim was very easy and so I’m very pleased. The service is good. Right away, they jump on the horse and get in, giving the numbers, either plumbers or whatever the company needs to be. It’s very good. Customer service people are experienced.

The experience with TotalProtect is fine. Service has been good every time I have a call. Everything worked out fine.

I have a home warranty at my home in Florida and I was satisfied with having one there, so I thought I would get one up here. With Total Protect, submitting a claim is surprisingly easy. The technicians and the work they completed were great.

I acquired a home warranty to alleviate a lot of financial hardship when something goes bad. It was not difficult to submit a claim. The claims representative was courteous and able to answer all my questions. The technician who did the water was very good and knew his stuff. I haven’t had any problems with anything. Overall, it was very easy to get things done.

I acquired a home warranty from Total Protect because of the convenience of knowing that they could find somebody to work on what needed to be done at my home instead of me just picking somebody out of the phone book. Whenever I submit a claim, I’ve always had it taken care of in a pretty fast time. I haven’t had any problem with it. I’ve had no problem with the representatives as well as the technicians that have been sent to my home. The quality of the work has been great for me. I have no complaints. I have recommended Total Protect to other people.

Submitting a claim with Total Protect was nice and easy. One phone call and everything’s taken care of. It was very quick. The claims representative was very good. The company that came out twice was Dempsey Oil and I’ve been please with them – they were fantastic. But I’ve had one company, Spry Plumbing and Heating, come out once and would not have them in my home again. The repairman came and told me that the only problem with my furnace was a dirty filter, but a week later the thing was totally dead. They were awful and I hate them. But I have absolutely no complaints with Total Protect because it’s the greatest thing I ever did. I would definitely recommend.

Submitting a claim was very easy. I just go into the computer and it walked me through it. Then they call later on the day or the next day and we set up a day and time for the repair person to come out and do what needs to be done. The claims representatives were very courteous and willing to work with my schedule. That's great because that's what I need.

TotalProtect is good. I'm very satisfied with them. When I have problems, they resolve them. I had a problem with a couple of contractors. I called the office and they took care of it. That stands out a lot because they were on my side, protected me and gave me the right service.

When we bought the house five years ago, we thought Total Protect would be a good idea to protect stuff. They were more clear on what they covered and how much they covered, and it was reasonably priced. Some of the other offers we got were hard to understand and I didn't feel comfortable with them. I liked the fact that Total Protect was straight out there.

For expenses that I didn’t want to incur, I thought the best way to go is to get a home warranty and ended up choosing Total Protect. I’ve had good experience with Total Protect. They’re easy to get a hold of – I can’t complain. The claim reps are courteous and generally everyone they send out is very knowledgeable on what they’re working on and were very nice. Overall, very prompt and they get people out very quickly, which is important to me, good service though... good work.

As far as the service is concerned, everything is fine. But it has some flaws in it. You just never know because you take a chance on when you think something is covered and they come out here and you find out it's not covered or part of it is not covered, so they won't pay but then you have to end up paying $75 and still end up getting the problem fixed by an independent contractor.

We had one issue where there was a lot of confusion because it was a new water heater that was put in and there were some issues that happened that they have to find out. They have to follow back and find out who was really responsible. It ended up actually being that it was pipes from the floor from when the house was built so it really wasn't their issue and they were still kind enough because of all that back and forth that we did that they waived our deductible to even get that one fix. We thought that was really, really nice of them to do that because we've been with them for a while.

I purchased TotalProtect Home Warranty years ago through my mortgage company. I submitted a claim and it took two different companies to get the job done. The first time L.A. Appliance came out about a month and a half ago and they replaced the part on my stove, but it still didn't work. TotalProtect called them out to come several times and they never did call and make an appointment. So they called Appliance Clinic, a local company, and they came out. There were two wires that the technician had forgottem to put onto the stove when he installed the stove. So they fixed it and it works good now.

Overall we've had satisfactory experience when submitting a claim to TotalProtect. We got our water heater done. It was okay. It's usually an easy process, except for this last time, for the furnace. The service has been really good, except that they didn't give us update. The technician was excellent. He checked the unit and told us that it's an older unit and it's up to us what we wanted to do, whether we wanted to cash out or if we just wanted it fixed. We wanted it fixed, so they ordered the part. However no one called to tell us "we ordered it and it's on its way." I had to call today to find out where we were. It's been a week that we haven't had heat. I wish they would at least follow up and give us a call.

I put a claim in for my refrigerator. They sent out the service company. They misdiagnosed problem but paid for service that was done. Unfortunately, because they sent out incompetent service team I had to call Kitchen aid myself and have them come out to diagnose problem. They got diagnosis correct and the sealed system was problem. Kitchen Aid would pay for parts but labor was on me. I called Total Protect and they said no problem set up a new claim and just send bills in and they would take care of it up to$1000.

I first heard about TotalProtect through the Pentagon Federal Credit Union. We’ve been in the home 12 years, have warranties on different things in the house, and I liked the home total protection plan that TotalProtect has. Submitting a claim was a smooth experience. I called, they sent somebody out promptly. The person that worked on my appliance, the garbage disposal, was very nice and he knew what he was doing. Claims rep answered my question, very professional. Also, quality of the work completed was good, haven’t had any issues with it. I’m happy with the service. I’m gonna recommend TotalProtect to my son for his home. First-time experience was a good experience. Glad we got it.

Overall the experience with Total Protect was good. They do a good job. They came here and did everything that was required and they were timely.

I've been a customer of Total Protect Home Warranty for quite a long time. Submitting a claim has been really good. A lot of times, of course, it's just $75 and the vendor does it. But one time, we had to replace the air conditioner and had to send it in ourselves but they responded very quickly. The only thing we've got going right now is we've had this garage door and it continues to have problems. I just had it fixed about a week ago and it's got problems again. We're at the point where it needs to be replaced and repairing it is just frustrating. But I didn't call the vendor back yet. I paid the $75 but he knew it might not fix it. But I'm very pleased with Total Protect.

Total Protect is a very professional company; I've had them for a long time. I like the way how they're upfront about everything, what they cover and what they don't cover. Submitting a claim was very easy and interaction with the sales rep has been excellent. They answered our questions in a professional manner. The technician has been great. I feel great about the quality of their work. I highly recommend them. They are a brilliant company to work with.

In section 3 of the service agreement states that the heat exchanger is covered, not one thing about rust. I have had total protect for a few years and never had a claim, at the cost of 44.95 a month. I believe I should be treated more fairly. Very Unhappy with your company

Before submitting a claim, I usually call the company that I use that has seemed to do most for the work that I've had issues with (plumbing) and find out if it's something that is covered by Total Protect. If it is then I'll call down to the 800-number and talk to somebody and start a claim. Then they call the company that I prefer and then the company that I prefer calls me and then we work out a time. They come out and we go from there. The company here does a great job. I'm very happy with them. I'm just hoping that the amount I pay every month with TotalProtect stays the same. I hope that the price stays about the same because everything else keeps going up and up and up. I'd hate to have to let it go because it's out of my price range.

Submitting a claim with TotalProtect is usually easy. I tried to do it online the last couple of times but I keep getting an error when I do it that way. It might still need some work. The claims representative are always very good and very helpful. I am very happy with the quality of their work.

I would not recommend this warranty company. I purchased this warranty to feel a little better about items breaking down in the home and they make it worse by giving you the runaround. I placed a claim in July for the air conditioner and they denied saying the unit needed maintenance, I used the company they sent out to do the maintenance and now the heat is not working and they are saying it is not maintained. How is this when the company they sent to my home did the maintenance they said needed to be done prior to them covering anything is irrelevant now! How does that work? That tells me that the companies they send out they do not trust? I put trust in the companies they send out or any company I may use on my own and trust that they are performing the work they say and how do I know if they are not properly performing the work I am being charged for when I am an average person that lacks the knowledge of ac/heating mechanics. I have received the pass around and put on hold time after time each day I called in to check the status of my claim because they have yet to place a call to me to tell me my claim is denied. I have been told it is going through approval, they are getting part specifications and when I talk to the company they recently came out they told me they are waiting for Total Protect to give them information and Total Protect tells me they are waiting on the company to give them information but in the meantime I am being told the claim is denied. Another call to the supposed office of the President got me to we will replace what is under contract that can be replaced and to contact the company to schedule the repairs. The next day same old thing the claim is denied and the company is waiting for Total Protect to provide information. I have maintenance receipts to prove my system is and has been maintained and they are not interested in reviewing these only to say the company told them the breakdown in the system due to lack of maintenance. I was told I could get a second company to come out and do a second opinion and if they say the system has not been maintained I would have to pay the $85 service charge. What is this warranty really about? I speak to someone else who then tells me what the repair company called in and reported to them and I look at my invoice and says something totally different. How does that work? I was then told to fax the invoice to Amber ** and when I call to check on the status of the fax they inform me it should not to go that person I should have emailed support services. I keep getting the runaround and I am very tired of the lack of concern or willingness of this company to get this resolved. They do not offer any solutions just the claim is denied. I am totally frustrated and have had to keep my temper under control day after day of people basically saying your maintenance receipts do not matter but that is why we are denying the claim because of the maintenance. If I am showing this work has been done what is the problem. I will not give up until my system is repaired or replaced as I was told when I purchased the warranty. It does not matter how old the system as long as the system has been maintained it will be repaired or replaced as long as it is a covered item. Well I am not getting what is covered under contract fixed just a denial of the claim. I will keep on this until resolved.

We have had TotalProtect for a number of years. I had several claims and they have been very good. The representatives were very friendly and very helpful. The technicians explained everything and they seemed very confident. I like the follow up that they have too.

I first heard about Total Protect through Bank of America. They sent me a flyer along with the monthly statement. Then I recently purchased another plan for the home that I bought for my daughter that she and her husband are renting from us. I chose them because the price was reasonable and the plan was good. At that time, it just seemed like the right thing to do. Some of the other plans had higher deductibles and monthly cost. I’ve only had one bad experience. It was a claim for a stove. For some reason, the contractor that was sent didn’t have the expertise on that particular problem, and Total Protect didn’t cover that problem. But the rest of our experience have all been good. Interactions with the technicians were fine, too.

We have been with TotalProtect for almost two years. Our bank recommended it. Submitting a claim is simple. I call them up and they run me though, give me a number and by the time I'm hanging up, the service guy is calling. The only thing we've had a problem with was one service group when we had a leak in a plumbing device. The people that were supposed to come out said it was going to be two or three days and I couldn't wait that long. TotalProtect switched over to a different guy and he came right out to fix it. Everything they have done for us has been good and timely and it's awesome. They’ve done exactly what they said they would do

We have a good experience with TotalProtect. We've been with them over ten years and I have no gripes. We get response and so far everything has been pretty good.

My house is getting older and things are going to start breaking, so I wanted some protection. My company recommended TotalProtect. They sent it to me and it looked good. It was very easy to submit a claim and the representative and the technicians that serviced my appliances were very good. It's been great so far.

It's incredible! I highly recommend it. It's very easy to submit a claim by phone or online (although I prefer using the phone if I had a couple of problems at once because then the rep is better able to batch it) and the people whom they send are just amazing. The quality of the folks that they brought in are the people that you’d want to research to bring in. And when it came to our appliances, the person that came out was the Sear’s maintenance person. That’s why we use Total Protect. We may have had one person last year that we didn’t think much of, but since then we’ve asked to change and someone else came which we just love. So I’m gonna renew next year. We have five water heaters, I’ll be renewing that as well. I’m just very pleased and we’ll continue to get it wherever we move to.

I heard about TotalProtect from Bank of America; I was considering repairs so I acquired home warranty from them. We submitted a claim for the microwave and it was easy -- the tech came to fix it. But I called that particular company three times but the microwave door still wasn't fixed. We also have another claim for the dishwasher which I was also not happy about. I can't base a total experience on those two techs because others were good. I've been satisfied with the interactions with them but not with their work, but I would still recommend them to a friend because it saves money.

have been good as well as their technicians. They did their job pretty good.

I acquired a home warranty through TotalProtect as I thought it would work in the long run. Submitting a claim to them was pretty easy. My only issue is the companies that are selected. Some of them don't return our phone calls back and I'm not sure how they do any type of service requirement or how their service is. But other than that, TotalProtect easy to deal with. The claims representative have been great and some of the technicians that came out were pretty good. It's just that some of the technicians that they've selected can't fulfill their obligation; they don't have the manpower.

I've been using TotalProtect Home Warranty for years. Submitting a claim through them was very simple. There are no particular difficulties. The claims representatives were very businesslike and professional and the technicians have been fine.

My experience when submitting a claim with Total Protect Home Warranty has been satisfactory. My interaction with the claims rep has been good. I had no problem with the technicians that they send out to service our home.

Everything has been wonderful when submitting a claim to TotalProtect. I bought it for my home in the country in the Poconos which is outstanding. I had a few experiences there, but thankfully I hadn't one here but it worked out perfect and I gave it to one of my daughters, my neighbors, and they all followed up and they have it and it's wonderful. I'm thankful I have it. I'm a disabled veteran and I could never afford the problems I encountered over the last month. If it wasn't for TotalProtect, I'd have to go to a credit card. Anybody that doesn't think of having a protection plan and if they don't have one, they should try it. For $50 a month, they'd fix any problems.

My brother who lives in Texas has been talking about one for three or four years now and he had gotten one. He was quite satisfied with his and we hope just like life insurance, that we never have to use it. But we did on one occasion and he was very satisfied with the response and all that. So we had gotten TotalProtect.

I had an excellent experience with TotalProtect when I submitted a claim for the first time. I just called the representative and it was done within 24 hours. I did not have to be there when the technician fixed it because it was an outside unit. When I checked, it was excellent.

I have warranties on all of our houses and one of them has TotalProtect. Submitting a claim with them is fine. I really don't have any objections to it. It serves the purposes I need it to.

TotalProtect Home warranty sounded like a good deal since I’m on a fixed income. Submitting a claim has been excellent. I’ve had no problems at all. I call them and they take care of it. Claims representative has been excellent. Also, the technicians have all been very professional and very good.

We've have Total Protect for years now and compared to our old home warranty, they seem to be better. We've had better experiences with them and I'm just happy that we found Total Protect. I absolutely have no complaints. I would recommend Total Protect to anyone.

I've lived in the house for 15 years and needed to have some dependable service for my appliances. TotalProtect was the only one that I had access to. It's very easy to submit a claim. What I do is I call them up or the vendor, whoever is going to repair the appliance, and set up an appointment at that time and the service is outstanding. The technicians are well knowledgeable of their product. They repair. I bought a couple of new things and they installed it and did an outstanding job. We got a couple of losses and they were able to buy. Overall, a job well done.

With TotalProtect Home Warranty, it's now easy to submit a claim. They have gone fully automated and I didn't have to talk to anybody until they showed up at my door. We had one bad experience with them and I told them not to send that person to my house again. It ended up costing them more money because the technician screwed up something on the air conditioner, but TotalProtect took care of it.

I've been with TotalProtect for several years and the service is very good. They respond very quick.

I heard about Total Protect from my banker. I looked into having home warranty for good insurance protection. Submitting a claim to Total Protect has been very good. Their claims rep and technicians are very good. They provide very good quality of work. I'd recommend them.

I've had nothing but good things with TotalProtect. They were fantastic. It’s awesome. I've never had any problem with them and they're quick.

I have recommended Total Protect to people. They've been good. Submitting a claim with them is easy. But we just had the biggest fiasco with the men who came out to fix our washing machine. We were totally frustrated. I was ready to drop Total Protect because of the idiots that they sent. It took over two months to fix our washing machine because of the first guy being not knowledgeable enough, saying there's nothing wrong and then my wife heard a conversation he was having with another guy on the phone and he said something to him... to the point where the next guy came and ordered a part. Two weeks later, the thing got worse and we called the guy up to repair it. He came over, ordered a part. The part finally came and we had to wait two more weeks for the guy to show up to put the new part in and somehow it got broke putting it in or a chip broke. So we had to wait another two weeks for them to ship another one... It built up and I was mad as could be. We were upset with that. Most of the time, there's no problem but this one occasion was just terrible service.

I've used TotalProtect a few times and I'm happy with the service. The service was adequate and fast and the claims process was very easy. The sales representative was good and the technicians were fine. I wouldn't say the quality of work they'd done was excellent, but it was good. I'll continue to use them.

I heard about TotalProtect Home Warranty from my bank, Wells Fargo. In the beginning, I wasn’t sure whether to get them. But because the recommendation was coming from Wells Fargo bank, I was a little more confident that it’s going to be good. So I said, "All right, let me give it a try," and I don’t regret it. They are fantastic. You just call if you have a problem. You can either do a claim directly with the automatic system or you can have an operator talking to you. They take care of you as soon as possible and usually very quickly. All the technicians that had been coming were great.

I had no problem with the referral that TotalProtect Home Warranty gave me. I was one hundred percent satisfied when I filed my claim - not a problem at all with the technician.

We've always been conscientious about acquiring a home warranty. We just think it's a good value. TotalProtect has been very professional and very helpful for things that we've had to get taken care of. It was very easy submitting a claim, and dealing with their claims representatives had been excellent. Everybody that we've had come out to our house, it's always been a good experience. I would definitely recommend them to other folks if somebody would ask. They're very professional, very prompt, very thorough and high quality service.

I received a few years ago some kind of literature in the mail and went ahead and applied for a home warranty from TotalProtect because it sounded like a good program to me. Also, the home was built in the 70s and it'd be worth having protection just like any other insurance. The last couple of claims, I've done them online and it only takes a minute or two and it's done so that's good and simple. The claims representative was very cooperative, very informational. I've had no problems with them. The technicians were all good, professional people with the exception of one plumber, but that was rectified via home warranty, which I appreciated for good service. Other than him, the rest of them were professional type people who took care of their customer. I'm glad I'm with them and the rates are reasonable and the work is of good quality.

TotalProtect is one of the easiest companies I've ever dealt with anywhere. You can call them anytime. You can file your claim online or you can call 24 hours a day/7 days a week. They answer the phone, get your information, and they find someone to come check the problems. I've had three claims with them over the years I've had their product and I never had a problem with them. They call a week or so later to make sure everything's taken care of to my satisfaction. The contractors in this area have always done a good job. They are first rate contractors, licensed. I have absolutely no complaints. The premium you pay is very reasonable for the service you get.

I decided to go with Total Protect home warranty because Wells Fargo bank recommended them. Submitting a claim with Total Protect was a very good experience. We've had great interactions with the claims representatives, and even better ones with the technician that they sent. The quality of the work is excellent and I've been real pleased. I thought they're totally doing a super job every time.

TotalProtect has been very good. They get right back with you and assess what the problem is. And they have their own people as to who they contact. In most cases, their response has been very prompt, especially here of late. The last year or so, they seem to be more on top of it. You don't have to wait two or three days to get somebody to respond. They usually get somebody out here pretty quick. Their technicians assess what the problem is and I sometimes get the feeling that they're trying to sell me something more than what the problem is, but other than that my experience has been pretty good with them.

I never have a problem submitting a claim with TotalProtect. It was excellent. The claims representative have been so nice to me. Their technicians have been very polite. They get the job done in a timely manner and they clean up. I love the quality of work they've done. When we had the ceiling fan replaced, they were able to show me and they repaired the electrical work because that's what apparently blew out the original ceiling fan. These people take their time with their customers. They don't rush. I never had a problem with them. I love their company. I would recommend them highly.

Overall experience is good. Would recommend them.

My experience with TotalProtect had been excellent. I've had it for a number of years and have been very satisfied with it over close to ten years. Now that I'm leasing the house, it has made the oversight of the property just extremely easy. I've recommended it to several people.

They've always been very helpful and they've always gotten things taken care of for me so I've had nothing but good things, good experiences with them. The technicians are well-mannered, they're professional, they're friendly. They take a look at whatever the problem may be, tell me what it is or what they think it is and what they're going to do, and then they get it done. I've got no issues with the techs that have shown up so far. It was a very good experience.

I'm very happy with Total Protect. I had one issue that went on for quite a while. But other than that, I normally call them and then it works. It's the ease of knowing that I can do that when I need to. If I need them, I've got them.

It's been wonderful and absolutely great. We’ve been a member for five years. We would be completely and totally lost if we didn't have Total Protect so I'm really grateful. I call them up, let them know the problem and it's taken care of within a day. Total Protect will fix anything in your house. You don't have to worry about them and it eases your mind a lot, especially when you're financially stressed out. For $75, you can't beat that. Once we had a dryer that when they came out and realized it couldn’t be fixed, I had a new dryer in less than a week.

I was renting out my house and wanted to have insurance on it just in case. The one who referred TotalProtect to me said they are pretty good, so I went with it. I didn't research anybody else after she told me. The claims representatives were pretty good and helpful. One of them that I talked to started giving me an appointment because the leak was getting bad and they couldn't find anybody because it was a Saturday. I told her she can just look around to see if she could find a shop; somebody that can come in that same day to come take care of it. It took her about an hour or so, but she found somebody and they sent the person down and she called me to let me know.

My lender told me about TotalProtect in 2006. I’ve been with them for 8 years. Submitting a claim was easy. All I got to do is call the number and tell them what I need and they get somebody to contact. The claims representative’s been very polite and they tell me everything I need to do going forward and they tell me who’s gonna be calling me and the name of the company, the phone number and everything.

I learned about TotalProtect through U.S. Bank. We had a home that was fairly new. It was only about eight years old and we had the water heater go out. It cost $1,800 to replace so I thought about it and went ahead and got a home warranty. We've had TotalProtect now for six years and they had very good results most of the time. We also picked up a second property since we have an 18-year-old and he's finishing his masters in Manhattan. He couldn't drive to and from college so we bought a second home and got it on TotalProtect as well and we've used it about nine times between two houses. Usually, it is for the heater or air conditioner.

We had TotalProtect when we bought our home here in Henderson and we decided to continue with it for we were unhappy with the home protection that we had at the time. The majority of the claims we submit to them are good but once in a while, it's been a little rough. There was no follow through when it came to our water heater. I had to call back several times. And then, just recently with our microwave, the guy ordered the part and instead of saying that he would come back, which should have been free of charge to put the part in, what he did is he told my husband he could put it in himself. So we paid $75 for nothing, basically. But still it's okay. I won't switch.

When I purchased my house, my agent advised me to get a warranty on my home and recommended Total Protect. It's been very good. Whenever I make a call for a claim, they get right on it and get a technician here to get the problem fixed. The electrician that comes out is always very knowledgeable and tells me what's going on and how to keep everything up and running.

I've had nothing but good experience with Total Protect Home Warranty. They've taken care of me every time I've called them, save for a couple of things that I didn't agree with like when I had my icemaker go out on my refrigerator and it's not covered because it's an accessory. I thought that was kind of odd because that's part of the refrigerator. Everything else, when I called, they've taken care of it. It was a great service overall and I would recommend Total Protect.

To whom it may concern,

It was through my mortgage company that I came to know of TotalProtect. It's been good. They're very professional with what they do, and I haven't had any problem. I'm glad that I have it.

Submitting a claim to Total Protect has always been very easy. You just call up, somebody answers, I tell them what the problem is, they tell me that somebody will be contacting me, and they do. They also remind me that it costs $75. The technicians they’ve sent have all been very nice and efficient people. The contractors who have come out have gone beyond the necessary items to please us, like the last one actually cleaned the item. We appreciated that. I haven't had a problem with them, other than there are certain things that they don't work on, like I called this last time we had a water leak from the refrigerator that had to be coming from the drinking water system. I didn't think they'd cover that and I asked them and they said no, they don't, and that was the end of that. Overall, Total Protect was there when I needed them, and the longest we waited was over a weekend, so they were very fast and efficient and I really appreciated it.

It's all been good with TotalProtect. I haven't had any problems. I recommend it all the time.

I told my husband to get extra warranty because my nephew had it. We've been with Total Protect for a long time. It's easy to submit a claim. I call and ask them if they're okay for me to put in a claim. They send out somebody. Most of the time, they're good. I will tell them if I don't like them. I'd recommend Total Protect. As a matter of fact, 3 people already have it because I told them about it.

I've had no problem whatsoever in submitting a claim to Total Protect. They're really good about calling up. They send somebody right away. Everybody that I've used, I've had a very good experience. One of the contractors who did my washing machine or refrigerator, I liked him so much that when I called back, I asked for him specifically. The last one that I had, another problem with my refrigerator, the people they sent out were very, very nice. In fact, there was a part that I needed, and when he got it himself, he gave a little discount off it. He was really nice. I've enjoyed it. I love Total Protect. It's a very, very good policy, especially when I've heard from other people with what they've got. In fact, some people have changed because I told them how good it was. The cost and service are wonderful.

Everything is pretty good. But you get frustrated at times. Sears people were wonderful, but the one that worked on our garbage disposal, I wasn't really pleased with him. On the set appointments, he didn't make them. I finally had to call Total Protect and they got in touch with them and called them to get back to our house and finally got it repaired. But the process took almost a month from the time we called the first time.

I went to someone who sells the policy and he strongly recommended Total Protect because he has it. I had a workman come to check the equipment. They were very professional and did a fantastic job. It's a wonderful experience because the workman spoke with me about what he's looking for and he gave me the end result.

Generally speaking, what you have to do to submit a claim with TotalProtect is pretty foolproof. No problems with the process. They do as advertised. Technicians came, they fixed what the issue was or told me that it wasn’t covered and went on their way. A couple of times they’ve screwed up, but they’ve always corrected it.

It's always been real good with Total Protect. I had no problem. The last guy they sent was a bit slow. He ordered a part that turned out not being the right part and had to order another part. It took a little while, but he finally got it fixed.

My overall experience with TotalProtect Home Warranty has been up and down. The repair took too long with my refrigerator. When the refrigerator goes down, you don’t have three days; you got three hours to do something. But I’ve had 4 or 5 repairs in the last few years and they were great.

I got insurance and started paying Over $50 a month for a gold plan. After a year my Home A/C Coil developed a leak. They send technicians twice to add freon. Later they also changed a capacitor, charging me $60 twice towards the deductible while the coil kept on leaking and would hold the freon only for a day! Finally they told me that the leak is because of corrosion and is not covered under their warranty. So I had to call another company and had the coil replaced paying the full amount. Total protect only covers you for minor failures and the company should be avoided!

Total Protect was offered through the mortgage company ten years ago. They are very, very helpful and excellent company. Highly recommended.

So far, my overall experience with Total Protect is good. My only issue is with the contractor they deal with, because last time I called for an AC job, the guy who came from the first contractor didn't know what to do. So I called again, and they didn't fix it, and I called again. The second guy came and fixed what the previous one messed up. They should be careful about the contractors they deal with, contractors who don't have the experience or the reputation. I'd recommend Total Protect.

Overall, my experience with Total Protect was good. I've recommended Total Protect to a friend.

We submitted a claim once. My wife called about it and they said they would send somebody out and for us to wait till they called back. The technician they sent to service my appliance was friendly. He seemed to know what he was doing. I was surprised how quickly he figured out what the problem was. We did have to wait on the parts, but when it got here, it seemed like he was here just a few minutes to put it all together. Overall, my experience with TotalProtect has been excellent.

Had no problems at all submitting a claim with TotalProtect. I called in, and it's quite simple. The automation gives me a claim number. It gives me a company to call like with the AC company last week. This is pretty darn good, because I have a friend with a home warranty with a different company and she calls them and they have to call her back within 24 hours, and then mine is done and over with before she even gets an appointment made.

I looked online at a few different other options, but Total Protect seemed to be the best buy. They have always been fantastic and very easy. When you call Customer Service to submit a claim, everyone's very nice and helpful. I've only had good experiences. The technicians they've sent have all been fine too. They're on time as expected, so everything's been really good. Total Protect is reliable, easy, affordable, and definitely a good buy.

My experience with TotalProtect has always been good. Process of submitting a claim was easy and they have always been good to me and they’re fast.

I wasn't happy with the plumber that they sent out, the first plumber that was supposed to do my shower and the toilet. It got all screwed up. The toilet was still having a problem, so I had to call them back and they sent out somebody else. Total Protect kind of gave them a hard time, because in order to fix the toilet, they had to replace the toilet. And I wasn't happy that they gave them a hard time about it. In fact the plumbing company told me they couldn't come back because Total Protect owed them money. I called Total Protect back and they sent somebody else out. So there were three different plumbers that I had to deal with for the same problem. But the last plumber did a good job.

Overall experience with TotalProtect has been okay. Just a little upset with the additional expenses when I had the hot water tank replaced that I wasn’t prepared for.

Total Protect service has been excellent. They work great with you and repair whatever needs to be repaired. I definitely recommend them. But I have a suggestion and it would be that Total Protect would add home generators and a garage door opener with the springs. They've got everything electrical.

TotalProtect repaired the dishwasher and I was very happy with their service. It’s allegedly a cosmetic item and it’s not covered by the warranty. However, the gentleman who was here was very knowledgeable and was able to fix it with a tube of glue.

I got a letter from my bank about Total Protect maybe five or six years ago. We moved here 8 years ago and bought a house. Some of the appliances were evidently about 11 years old when we bought the house. We had to replace a couple of items when we came in. We had an issue with the furnace. We thought the furnace was included so we figured it would be worth it.

I submitted a claim for our air conditioner and everything went smoothly. The technician was very pleasant. He's informative as to what was going on and what the problem was. I was very pleased with them.

Overall, our experience with Total Protect has been great. They were fast

I've been extremely happy with TotalProtect. They've been very prompt. Their turnaround time to make the decision is usually within 24 or 48 hours. The technicians that serviced my appliances were nice. They're very prompt as well. They answer any questions you have and tell you what’s wrong with your system. They do a good job at diagnosing that I've seen.

I've had TotalProtect Home Warranty for many years now and the first time I heard about it was from my bank, which was in those days Wachovia, now Wells Fargo. In submitting a claim, they are efficient and fast; if you have a problem such as I did with the refrigerator, they were right there. One time I had a leak, they were right there. They're just fantastic. I can't say enough about them. I've had 4 people call TotalProtect and join their services just by telling them my experiences. TotalProtect has been here many times because I take care of my equipment and my appliances. I had them for many years, but they're just getting old and tired. And every time, I've had a successful experience – very, very good. My refrigerator is fixed now but my only complaint is that the water dispenser’s water flow is only thicker than a toothpick so it takes forever to get a glass of water. I hope they can explain that to me.

Very satisfied with all the claims. The only problem I experienced is on these recalls recently, but TotalProtect and the provider were very good about taking care of it and made sure I was satisfied. They were very diligent and the technician even gave me a personal phone number to check back with him because they had to come out on a recall a couple of times, and then they finally got it fixed. To be very truthful, the technician wasn’t even sure what he did, but there was some kind of a blockage in the line and evidently cleared. Once it cleared, then they got the thing balanced out and it’s working fine. So I was very satisfied with the service that I got .

My experience with Total Protect has been very positive. I was quite pleased. I've had two service calls in the last month and they responded promptly. It did take a little bit of time to address the water heater issue, but the gentleman who came in to repair the water heater was very efficient. He didn't let up until he got the issue. The reps were quick to respond and provided me with information to move forward. Those who are coming in to respond to the service call are usually very prompt in responding. So it's absolutely wonderful over the years that I've been with Total Protect.

I haven't had any problems with TotalProtect. The company is pretty good. I would use and recommend them. The only thing I would say sometimes is that some of the vendors that they use I may not be wild about, but whenever I call back and ask for a different vendor, they haven't had any problems with giving me a different vendor. Customer Service has been great. I've only had one person that may not have been quite professional, but everything else has been wonderful.

I don't how long I've had TotalProtect. I just saw it was offered and it goes with my house payment. Submitting claims has been pretty good and easy. When we had our washer problems, they offered to replace our washer but we wanted to know what they'd replace it with. We didn't like it, so we had somebody come in and then work on it and it’s still running. We had a little discussion with the technicians about what a crappy washer they were trying to give me. My last claim was my dryer. There was some confusion; it started out good. They scheduled my appointment in two days, but showed up the next day and it turned out it was a different place. Somehow they had two different places… All in all it took a couple of weeks because they had to order a part, so it was a long process there and my wife had to go somewhere to dry clothes. Other than that, my experience with them has been good. They fixed my stove pretty quick.

I learned about Total Protect through my mortgage company. I haven't had any trouble submitting a claim. Their claims reps were very helpful. The technicians have always been good, and did a good job. Total Protect have always been nice, courteous and speedy. I'm pretty satisfied with them.

It's been an enjoyable experience. They've been prompt and friendly. I have no complaint. The technicians have all been professional. The only thing I don't like is the time they always give us is pretty big. But other than that, I've been pretty pleased. Everything we had claims on had been worked on. It’s been pretty reasonable, fair, and quick. Overall the experience has been satisfactory. It's above average.

I’ve had Total Protect since we bought our house. I was apprehensive about getting the home warranty because I've heard other horror stories through other people, but every time I've submitted a claim, they've answered it and it's only been my deductible. You can't beat that!

Total Protect responds whenever I have issues and I'm pleased about that so my experience with them is good.

I first heard about TotalProtect Home Warranty when I bought my house four years ago. The house came with a one-year warranty package. I’ve had the service ever since. Everything has always been wonderful when I submit a claim to TotalProtect. It was topnotch. The claims representatives have always been courteous and nice. Whatever they told me, happened. The technicians they send to service my appliances have always been good, too. No problem with them, thank the Lord. Their work has been very good. I have not had one bad experience. TotalProtect is absolutely great.

I first heard about TotalProtect Home Warranty from a friend that worked at the bank. She said it was a good program. I thought it was a good idea, so I decided to go with them. I’ve had nothing but pleasant experience every time I’ve ever had to call them. I was always taken cared of in a very professional manner. The technicians that they send have been very knowledgeable in taking care of whatever the problem was. The quality of their work is excellent. I have not had stress nor any problem with them. I’m very satisfied and do recommend them.

I went on the internet to look for a new home warranty service. The price on the one that I had didn’t appeal to me any longer. I saw TotalProtect and they offered more coverage than my previous home warranty. Each time that I needed work done, I’ve submitted my claims online. They give me the number of the contractors, I call them and set up the appointment, and it has worked out very well. The one exception was with one contractor that is no longer with them because they didn’t meet TotalProtect’s standards.

A friend of mine had TotalProtect years ago and they seemed to like it, so we tried it. Whenever I schedule an appointment, I don't have to wait there for hours and hours. People show up when they're supposed to and they always do good the first time. The gentleman that worked on the AC last time went through and checked all the connections, voltages and everything because I told him it was the second time the fuse has blown in the last couple of years. The guy that came and worked on the plumbing took care of things really quick and we're really happy. He was whistling like he really enjoyed his job. It was an enjoyable experience.

I have three different experiences with Total Protect: two were excellent, one was below expectation. But on average, they're good; they know what they're doing. They get back on the spot and connect you to the right people. That one incident turned out good.

I've been with TotalProtect for years and everything worked out well. A couple of years back, I was without air conditioning and a company came in and they almost lit my house on fire. The wires were exposed and they didn't do the proper job. Then Total Protect sent out Warrens Mechanical and they are great. They are the fastest and they really did good. They handled things professionally. They even came out on a holiday weekend and that's a lot to ask from people. I would recommend them since they took care of everything with that company.

I have two houses so I have two accounts with Total Protect, and it's been pretty good so far. I have the Gold Protection Program at my main house, which covers all my ACs. The AC man was very good. He took care of the air conditioner. He's been very helpful with the rental property that I have and he's been very careful with my property.

Wonderful maintenance and everything went great. I'd recommend them.

We moved into a house that’s quite old and some of the appliances were old. We knew that sometimes before we paid the mortgage that we would have to buy new stuff. And they seemed to have a good deal. They will repair everything and we just had to pay the deductible, $75. Over the years, I've had about 3 or 4 claims so far and most of the time they have been positive. There was a time during the holiday that we had to wait after that to get our heat back - but that was expected. My interaction with the claims representative has been perfect. I haven't had a problem with submitting a claim. They seemed very knowledgeable and they have kept me in every way. I also had a positive experience with the technicians. I had one situation where the hot water had to be replaced and he just brought the wrong size and it took him 30 minutes to go back and get the right one. But most of them have been positive. I have recommended them.

Our overall experience with Total Protect is good. I would not have been on with Total Protect again in Arkansas if I hadn't been pleased with what has happened in North Carolina. However, where I live in North Carolina, Total Protect doesn't have anybody that they use for more than one time. They're having trouble finding people apparently. But I've been satisfied with them.

My experience with Total Protect was great. The guy who came was really good. He was on time, really friendly, cleaned up after he did whatever he was doing, and he seemed pretty knowledgeable.

I first heard about Total Protect through my bank. I decided to get them because things are starting to get old and thought that this might be helpful. So far, they've been really good. They send me somebody and they usually show up on time and get the job done. The last one was a debacle but it wasn't his fault so it was okay. If I had to do it over again, I probably would have read the fine print a little bit better because there are certain things that are not covered. It cost me more money than I had planned on but that was my own fault for not reading. I would have probably thought twice about it but it's okay. Still, overall, it's been pretty good.

I have not used the web to do a claim. I've always just called and the people who answer the phone have always been very friendly and very helpful. I have no problems with the submission part of the claim but I have had some issues - not with Total Protect themselves. My problem has been more to do with the people they were doing business with. I was three weeks without air conditioning and I wasn't happy with that. One time I said to them not to ever send a particular person to my house - never ever.

We have a large house with multiple air conditioners and water heaters so we decided to get a home warranty. We've had TotalProtect Home Warranty for several years now. I think they’ve changed hands since we have bought them but the service seems to be well. The process of submitting a claim has been fine and the technicians have been great. But we live a little out in the country so it's a little hard to get one of their people to come out. Sometimes we have to call them twice before someone shows up... Lately it's been pretty good. We get the service when we call for it. My only problem is sometimes I'm confused about how they price things, like we used to have an air conditioner unit go out and they offered us '$900 but do it on your own', or '$399 additional and we'll fix it'. I wasn't sure how that related to our contract. I never get a satisfactory answer on that.

When I bought my house, TotalProtect Home Warranty was included with the sale. It was pretty easy submitting a claim. I call and then they set me up with the provider and then the provider comes out and takes care of everything. The technicians were very good. The person that came the last time was a plumber and he was very good about explaining what he was doing and what needed to be done. I didn’t have to do a lot of prep work. He was very quick and very careful, didn’t make a mess and cleaned up after himself. The quality of his work was very good. I’m totally satisfied with TotalProtect and would recommend them.

We've been with TotalProtect for quite a while. I've heard about it through my mortgage company about 6 years ago. In terms of submitting a claim, on a scale of 1 to 5, it would be a 5, meaning really, really satisfied. The claims representatives over the phone are really, really good and they really do their job. They get in touch with another company - if it’s air conditioning or if it’s my dryer, whatever’s gone wrong in those 6 or more years. I get a call right away. I haven’t done that many claims but I’d say they’re always great. Job well done.

My experience with TotalProtect Home Warranty has been good, so far. I do recommend them. There was one occasion though when the technician came out and did some work that I can’t claim from Total Protect. He worked at it, and then when he submitted the claims, TotalProtect said they don’t cover that part and that it’s up to the buyer. So I had to buy the $200 part, but he had already done the work.

I've had no problems with Total Protect. The one claim I had took like a month because they had to order a part and they were a very small shop, so it took a really long time. But other than that, everything else has been just perfect. They're 24/7, so if something breaks down at 12:00 at night, you can go ahead and call. It's very good. I've actually recommended them to other people. Everything's been easy and quick. It's a great coverage to have.

I’m a single person and I thought that if I had problems with the appliances, it would be a good way to have them covered. So when I heard about Total Protect from the bank that has the mortgage on my house, I decided to get it. So far, my experience has been fine. The claims representatives were very good. All the technicians have been excellent. I definitely recommend TotalProtect.

Submitting a claim to TotalProtect Home Warranty has been good. Their claims representatives were okay, and my interactions with their technicians were good. However, I’m cancelling because my oven door had messed up and I told them I didn’t have any other paperwork on it and they kept saying it was required in the contract, so this time, it wasn’t going to be covered. I guess it is what it is. It was not what I expected, but, anyway, I’m selling the house.

I've been with Total Protect for a long time - ever since I bought my home except for one time where I must have missed a payment and they cancelled me because they said my contract was over. Then I had to redo it again. But it's very easy to submit a claim and every time I ever had one with them, it has always been good. I had one plumber come out one year when I had something go wrong. When he got done, he wouldn't open his window up. He made me put the check through the window opened only a crack like some kind of animal. That was the only bad thing I ever had. Aside from the plumber, they all took care of me and have been good to me.

I only called TotalProtect one time for my air conditioner and it was excellent. I would recommend them because the guy was very professional, he was very good and he was very friendly.

Things were getting older in the house, so I figured it would be a good thing to have a home warranty. Submitting a claim was very easy and the people are very cooperative and they helped out as much as they can. And I really like the whole plan; it's great. The last time I had a serviceman come in for the electric, I was having a problem. He was very nice, helpful, and explained what he was gonna do and what the problem was. He got here on time and finished up quickly. If you have a problem and it's not resolved, they will help you with it - like my washer went bad and it was too much for them to fix, so they actually helped me to purchase a new one. I have recommended them to other people.

I've been with TotalProtect Home Warranty for about 6 years now. The relationship has been pretty good. I would recommend them.

My experience with TotalProtect was very good.

The man from Total Protect came here and put apart the parts, coz it was really hot here that day. Then he put a temporary part on it, went back to Jackson and picked up the real part and came back and fixed it. I was very thankful they didn't take any time. It was only like a couple of hours from the time we talked till they came out here and fixed it. It was really great. I was glad that he came out and fixed it that day.

The claims representatives at TotalProtect always respond real good when I call them for my air conditioner or plumbing. The technicians have been courteous and respectful. I like their service and how professional they are. I recommended them to a friend of mine.

Submitting a claim with Total Protect was expeditious and problem free and they got right on it. The claims reps were excellent. I had two interactions that weren't quite pleasant but were taken care of. Twice we had one issue with the dishwasher. The measurement wasn't the standard measurement for the amount that I received to get another one. That was last year. This year, our air condition went out. The service technician misdiagnosed the unit not functioning properly, and we wound up going with another company because I couldn't wait as it was in the middle of summer. They're a good company and I would stay on board. It's a great service, quick to help me with the claim or going to detail any information that I may not be aware of.