Cinch Home Services Reviews

When we purchased our house, the previous owners had the HMS Home Warranty so we decided to keep it on. In general, we have had good service from most of the technicians who have come to service our appliances, with the exception of one technician. When this technician came, he messed up the claim. There was a problem with the oven. It did not indicate if the oven was on or off. So it was dangerous if you have kids and you don't know if the oven is on or off. We had a technician come and the technician, instead of writing that there was a problem with the on/off indicator and that this had to be changed, said instead that the oven clock was not working. That was what he submitted and, of course, the claim was denied.

We bought our house and the sellers paid a year's HMS warranty for us. Submitting a claim with them is easy for me. I haven't had any problems with any of them, except for one that just took a while last year when we had an attic fan done, but we eventually got that in because it took a while to order the parts. I like the quality of work done. It's been great.

So far, I'm doing okay with TotalProtect. It has been good.

Service is good and usually prompt. However, just this incident, it sucked that they took too long to get my unit fixed. It was a situation where if it gets too hot or cold, the unit goes down. They fixed everything in the end.

I have a home and sometimes things go wrong. A co-worker gave TotalProtect's number to me. She said she had them for over 15 years and they were good guys. I had two different set of people that came and it was very good. They have a wonderful crew working with them. The technicians were very helpful and respectful. I didn’t expect the process to be so quick and easy.

I've been with TotalProtect for a while now as I believe in having insurances with everything I own. I get to save by just paying so much monthly, and not have repairs come out of my pocket. I liked TotalProtect's deductible and what the contract entails. Their claim process is very easy and the representatives are very professional. I haven't had any problems with their technicians other than one who came out that was rude. He was doing much personal business then flooded my bathroom. But overall, the quality of the work that they've done has been great. The company has great services and they provide excellent customer service.

HMS was included in the sale of my house when I bought it. Submitting claims to them has been easy and the technicians are usually okay.

The real estate agent recommended HMS to us. We were buying a house at the time and it included a lot of appliances and I didn't really have any idea of the actual shape of the appliances. First time I filed a claim they were very pleasant and everything worked out fine. The technicians they sent were also really nice and we didn't have any problems at all. They carried out repairs quickly and were clean. It was a good experience in general.

I had a home warranty and was very upset with them, so I was looking to change. I chose TotalProtect because what I read online was good. I am now absolutely amazed and completely satisfied, and have told everybody I know of about my experience. Their rep was very friendly and knowledgeable about my problem, where the other company wasn't. The technician offered several suggestions and was a lot of help. The quality of work is excellent.

HMS Home Warranty is great. Submitting a claim to them was fairly easy - you just call the number, and either you get a representative or after hours, you just type in your problem and they give you a claim number. However, the very first technician they sent in was terrible because the appliance broke. It had the same problem three days later but the second company that they sent out was excellent. I haven't had problems ever since. The quality of work is great.

Everything went really fine. And I get to talk to a live person. I recommended TotalProtect to about six people.

I discovered TotalProtect years ago through Bank of America. At that time, someone explained in reference what it was all about, and I thought it was a good plan. I've had it for some years now. The claims process is wonderful and easy. The representatives are very courteous. Our most recent technician was wonderful. He knows how to speak to people. He knows his job and we like him very much. Excellent plan, excellent service.

We've had HMS for 10 years now and when we’ve had a problem, the ones that have come regularly were great. But recently, we’ve had some difficulty in getting people here. They said they couldn't make it because they were too busy, so we called back to HMS and they’ve assigned us someone else.

I have a big house and thought it was worth it signing up with TotalProtect since they have good reviews and when we refinanced with Wells Fargo, they sent us ads and information on TotalProtect. I also found the $49.95/month to be good, and the coverage is good too. I’ve done three claims with them and it’s quite easy: I just put in the claim via internet and then immediately I’m contacted with a claim number and then the process has started.

Everybody at HMS Home Warranty has been very friendly and helpful. They handled things quickly and promptly and I've been satisfied so far. There's been two issues since we moved into the condo and both were handled promptly. On the first one, I wasn't aware that you had to call first to get a service contractor because I haven't received my welcome packet. When I called after I got the dryer fixed, I found out we were supposed to call first but they still handled it and reimbursed me for the out-of-pocket expense part of it. I was very pleased with that. The second issue was the smoke alarms and that was handled right away. In fact, they contacted the service person and the service provider called me right away and set up an appointment then we're done. HMS has been great so far.

We've been with TotalProtect for quite a while. The techs are excellent. They just left about two hours ago and took care of a problem. It was supposedly taken care last week and it didn't do it. They came back today and hopefully it's taken care of. The problem was with Sears and their people who schedule this.

It just takes a quick phone call to submit a claim to HMS. I've used it three times and only one time did it fail. They gave me an electrician and they called the electrician and couldn't get a hold of them. I called the electrician and I couldn't get a hold of him. Eventually, I gave up and took care of it myself. When I called for the third time, I let them know that and they made a note in their files that nobody could get in touch with this guy. Maybe he's no longer in business or he's no longer interested, but he's just not calling back. But they are very knowledgeable people. Both times that they had people come out, it was for things that I just didn't know about because it's a new house and I don't know where the stuff is. The technician took care of it very quickly. There was a deductible but it was worth it.

I looked into this TotalProtect when I moved into my new house 15 years ago. I was a first time homeowner and I know as well as everybody else knows that things break. This way I'm not gonna get hit with the shock of having to spend X number of dollars. I was primarily thinking of things like air conditioning unit when I was looking at buying it, because my neighbors had theirs go out and they were boohoo-ing about how much money it was gonna cost. I said there's gotta be a way to offset that where it wasn't gonna be as painful.

HMS Home Warranty came with the house that I got. I have no issues submitting claims with them. The process is easy and the representatives were excellent. The technicians that serviced my appliances were nice and courteous and explained everything to me. They did excellent work. It was a pleasant experience.

It's very easy to submit a claim, get quick results, somebody to come and look at it, and get everything taken care of without a problem. TotalProtect's claims reps are very courteous, answer all questions, and take time and not rush to do anything. The quality of the work has been very good. Wish I could have done it myself but they are very good. I'm overly satisfied with them.

These people refused to pay for my hot water heater. This company will go to all means to avoid paying you for a loss. They only will pay a licensed plumber and will not pay for new code requirements nor will they reimburse me for the cost of replacing it myself. What a RIP-OFF!!!!! The last claim previous was for a repair to my AC system and I had to fight tooth and nail to finally get them to pay the claim. NO MORE MONEY TO THEM!!

When we moved, we decided to put TotalProtect in our new house. We've had it for quite a while on our Duluth home and used it once maybe and thought it was a good idea so we just kept it. We've only used it twice here. Both times it was satisfactory. They were very prompt in getting things rolling. So far, so good having this cover to have in case something goes haywire.

They came out to do the plumbing of the bathroom, and it was great.

I love TotalProtect. They're very prompt and efficient. They explain to you what they are doing. Whatever’s broken, I tell them that’s broken and that’s what they fix. They don’t try to come in like this other company I had prior to them that do not try and search for something else.

We purchased a few homes here and there and we've had HMS Home Warranty. We've submitted one claim recently and they were very good. They explained everything, fixed it and there were no issues at all.

I have this insurance since a long time ago. It was initially given by the seller of my house. I kept it for a few years and suspended it, but after I refinanced, I got it back and since then I have had already continued this. It's been easy. Most of the time I use the automatic service when submitting a claim. My only comment is that sometimes TotalProtect doesn't cover some of the expenses and I was not so happy. When they replaced my water heater, I encountered some extra expenses on my own. But I think it's good program.

When I bought the house, we were required to have a home warranty and HMS is the the company that they used up here in Richmond, IN. They've all been good - the sales reps and technicians, the quality of work. It has been excellent.

I had a great experience. They were very professional and prompt. I have recommended them to my neighbors. It's perfect for single women when you have nobody to rely on. All you have to do is pick up the phone. Everything's taken care of.

HMS came with my house when I purchased it. Everything's been wonderful. Claim submission is easy. I’m happy we’ve got it.

TotalProtect has been responsive. Their contractors were quick, thorough and very informative. Their work has been excellent.

I haven't called HMS for a long time for anything, but all of a sudden I didn't have hot water. I called them, and they made contact apparently with a plumber that did not even call me back. It was really upsetting. And there's supposed to be a 4 hour turnaround time that they call you. And I called in to HMS and I said, I had no hot water. How do you take a shower when you have no hot water and it's January. It's crazy.

I've been with the company for maybe three years, and all my interaction with their team has been excellent. People are professional, courteous and they get me in touch with the service provider immediately, like the same day, as soon as I get off the phone. I know all the guy techs by name now. I used them a couple of times and they're very detailed in their work. I had to recommend this service to several people since then. It's a wonderful product and service.

Beginning with my call for information I was impressed by the knowledge & courtesy of the rep. Really had a ball chatting with her. Contract began on 1/2/15. Had to call in a claim on 1/12 for double wall oven. The digital display went out making it unusable. Got an appointment for 4 days later. Tech arrived & told me that I needed a new oven. He also advised me that the home warranty would probably want 2 if not 3 more opinions. 2 days later I received a call from Total Protect to advise me that my claim was approved & my replacement oven would be here in 4-5 days. 3 days later it arrived.

Our appliances were getting a little older and we decided to get something to help the cost when things start going out. For two years I've had TotalProtect do the work we pay them to do and we haven't had any problem with them. We do everything over the phone, which usually takes once and it's done. We've never had any bad experience with the different technicians who serviced our appliances and they've been working well so far.

When something unforeseen comes up, you know that you can call an organization that will recommend someone locally and then the technician that comes in is very knowledgeable and very considerate. And all claims are handled by the automatic system. Very pleasant experience.

I like TotalProtect. It's a lot cheaper than buying brand new stuff, and you get a good deal on repairs. You just call and tell them what went wrong with what, and they'll send a repairman or give you a claim number and they'll send someone to check it out. They're a good company and I like doing business with them.

The real estate agent recommended HMS Home Warranty when I was purchasing the home, and she's my cousin. They used it when their air conditioning gave out. They were a little bit leery at first but they took a chance, and HMS took care of everything. So I called them once to come look at my furnace when it was leaking gas. They were really on it and I've been really, really happy with everything. It's very painless and effortless. It seems almost a good value.

I was paying for individual things separately which were very high price and I thought TotalProtect has a larger coverage of more things in my home would be very important. As I went forward, I was very pleased with their services. Submitting claims is simple as it could be. The reps were pleasant and they follow up. The technicians did the job. In some cases, what they had to do was not covered by TotalProtect. I used a service that was recommended and I was happy with what they did for me. Totally satisfied with the service they provide.

When I submitted a claim to HMS Home Warranty, I could not get through on the phone. However, as soon as I got it online, within minutes, somebody called so I was impressed with that. They were very professional. The technician was great. He answered questions and the quality of work was very good. I was supposed to cancel it two years ago because my appliances are fairly brand new, but we kept it going. Sure enough, that same year, our hot water heater goes and the plumber that came out said, “You know, good thing you had this home warranty because this is like a 1000 dollar job.” W haven't had anything major yet. It's been little things but they have been quickly rectified in a timely manner so I have no complaints and I’m happy with it.

I’ve been with TotalProtect for maybe three years now, and they've been real good. They give me peace of mind that in case something ever happens that I can’t fix myself, I can call them. I've used them a few times before, and they've been pretty good.

The selection on the website is not user friendly. I put a claim for the water heater and there is no option for that at all. But the claims process is fine. Still would recommend them.

I don’t have any problems with TotalProtect because they’ve covered everything that I called about before except for the last thing that was causing my water heater to leak.

I've had TotalProtect for quite a few years now. I have a home and appliances that I want to make sure I was covered if something was to happen to one. They've been pretty good except for the year before last year. Other than that they've been good with getting someone out. The technicians are courteous and professional, plus the quality of work so far has been good.

I recommend HMS Home Warranty. The technicians are very helpful, pleasant and polite. I never had a problem with their work even after they left.

Fantastic organization. One of the best things I've ever gotten involved in. Total customer service all the time. Every receptionist that comes on the phone has been drilled to be good customer service like any of the location. They are cheerful, like they like to be there, and are always willing to go the extra mile on the phone to coordinate things. I was leery about something like this when I first got into it. There are so many things out there that are good and some they think they're best. But it worked out well first. We've used TotalProtect several times for fixing refrigerators, and each individual session had been fantastic. We love TotalProtect! We endorse it and tell our friends about it.

My water heater went out and HMS Home Warranty said that they only did business through Home Depot. I set up the claim and they said they’ll be giving me a call. I never heard anything. Another day went by and I had to call back and I said “Let us try Home Depot again.” By the time they got anywhere, Home Depot was closed. It was done for the weekend, and there’s nothing that could be done. Then come to find out, he said “Well, we still not hearing anything so let’s try a different company.” And this guy called me and said Home Depot doesn’t even do it in our area. I went for like five days without any hot water which was kind of frustrating. Other than that, loved that everything got straightened out. It was awesome.

TotalProtect is outstanding. I was really concerned in the beginning because we had horror stories about home protection. We have been very pleased with all of their service, customer-service wise and their service man that came out. They're very, very personable. I felt that we were definitely in the right hand.

One of the main reasons I looked into acquiring a home warranty was that I didn't have to worry about a major expense happening blind side me by having to replace whatever it might be. And I can incorporate it into my mortgage. So far it has been good. The only thing is that sometimes getting somebody out is a little bit of lapse time between when they come out and then a lot of times they may not have a part and have to order it, and they have to come back out. But beside that, it's not been bad. Technicians have always been polite. I've had no major issues on the quality of work, and I'm very satisfied with TotalProtect.

I heard about HMS Home Warranty when I purchased my house two years ago. It was part of our agreement in the closing. It seemed to be a good thing to do because our house was built in 1960. Submitting claims has been very simple, no hassles. The claims representative has been very pleasant and friendly.

I had TotalProtect for a number of years. We got it when we just moved in the house, and I've been satisfied with them. They've always followed through. I've had no problem with any of their technicians. I had a refrigerator worked on and had another problem with an air conditioning. They came through and the quality of their work was very good.

I had a few claims in my few years and everyone’s always been courteous and empathetic to my situation. Any issues that I had, I call in directly rather than submitting the claim online and they were always knowledgeable.

The service has been great. I'm not sure if TotalProtect had branched out to have other technicians since they used to get people closer to us. Some of the people that came to do the work have been great, but some were not. The plumber that was sent out is an honest plumber but those that were from LA didn’t seem to know what they were doing.

Excellent. Everything is good.

We've submitted three claims to HMS Home Warranty, and they've all been very satisfactory. We filed a claim through the phone and they've always been helpful and gave us the names of who would be coming out or whatever service that was and then they always responded very promptly.

TotalProtect is a great outfit. I've been with them quite some time and I haven't experienced anything bad with them. I look to be with them in quite a while.

This is my first home, and my uncle had told me to have those big ticket items warranted because I’m not a mechanical person. I have had to file two claims with HMS Home Warranty since the buying of the house, one of which my furnace went out. As far as handling the calls, when they call a provider to come out and do it, they were excellent as well as their follow-up. I have only had to talk to them twice but both times have been very good.

My sister recommended TotalProtect. I recently submitted a claim and it went very well. The claims representative was very nice. The technicians that came out to do my water heater were thorough, explained everything and were very timely. It looks great and it's working wonderfully. I was very pleased.

HMS Home Warranty seemed to be quick and they've come through when I needed them. My furnace went on the fritz on a day that it was 7 degrees outside but it happened to be a Sunday. It was like, "wow, my chances of getting somebody out on a Sunday is gonna be none." But I called it in and they gave me the name of their local subcontractor. I talked to the person and the person said, "Yeah, but it's Sunday. But if you call back in to HMS and get them to designate it as an emergency then we'll come out." So I did call back into HMS. I talked to a person directly. They gave the authorization and within half an hour, I have the local contractor come out and work on my furnace.

Needed a Plumber for a leaky toilet. I live in Orange County New York. I don't know if it was perfect timing for my call and the stars were in my favor, because my first experience with a furnace issue didn't go so well. Well, Joe The Plumber answered the phone at 11:00 PM. I was amazed. Who answers the phone at that hour?? Not many. He promptly took my info, and showed up the next day ready and willing. I MUST commend Total Protect on their choice of this particular contractor. He was experienced, polite, efficient, and prompt. I am very happy with his services. I recommend this Gentleman for any Plumbing issues in my area. Well done Joe and Total Protect. I'm not just a complainer, I also give praise when it's due!

They've been very well. They kept their word after I called them. The technicians have been wonderful. They get back to me in time and get the process taken care of. If I had a problem, I was always able to get back with them.

HMS Home Warranty came with the home I purchased. Submitting a claim and the claims representative have been great. There were no problems.

The claims representatives were nice and professional. There are times when I have to keep calling back because people didn't show up. The technicians that did come, I always requested they come back because they were really good. The only biggest suggestion I can make is that if a client says that they already had somebody broke certain item before and you wish you didn't have to battle to have the same people back.

I learned about TotalProtect through Wells Fargo and I felt it was legitimate. I have had two claims which have been handled pretty well. The work of the technicians they sent has been very satisfactory. I would recommend them.

I've been very happy with the claims that had been administered by HMS Home Warranty.

My only problem is that when I call and tell them we live at a mobile home, and I tell them the people that we use, all of a sudden they have to follow a row of who's next in line. The people I'm given usually don't do mobile homes or they don't come out to our area, so I got to call TotalProtect back and get another name. That means more time lost. But other than that, the people that come up know what they need to do and the $75 beats paying three to five hundred dollars.

I got HMS Home Warranty through my home purchase. My experience when submitting a claim was excellent. They were fast and the problem got fixed right away. The claims representative was very pleasant and professional. She elevated my claim to emergency status because it was -5 and my furnace was out so she was great.

I heard about Total Protect through my bank when I lived in Florida. I never was offered another home warranty so I went with them and they've been great whenever I submit a claim. I have no problems with them. The quality of the work performed by the technicians has been good. TotalProtect is great and I like them.

Submitting a claim to HMS was terrible because the person that they recommended to come see us, never came. We didn't actually talked to anybody because it was all automated, which was fine. They gave us their claim number. But when I contacted the gentleman who we were supposed to call, he was reluctant to come out to the house because he wasn't gonna get paid to come out. The next morning, we called back and talked to somebody after I talked to the first guy, and told her our heater went out but the gentleman said it wasn't an emergency. It was the week when it was 35 and 40 below wind chills. Because we have an electric fireplace for our TV stand, the technician said that would be considered an alternate source of heat. He wouldn't be paid to come out for his overtime. If he comes out, it could cost us $1000 and we'd have to fight with HMS to get our money.

Our furnace went out and total protect sent out a local company and was allowed to replace parts that didn't need to be repaired . This company was paid for 4 service calls and only one was productive we had to live in a house without heat for 11days with outside temps registering at 27 degrees . I was told by total protect that because of unfortunate situations that we should just wait for them to finish their work , and total protect would refund our $75 deductible ,well that's not happening now ,not only no refund , Im not allowed to cancel my plan and above all things I will owe over 200.00 for canceling early . To total protect it's nothing that we had no heat for 11days and we have a sick person in the house in the process of battling cancer , we should not have to battle with total protect .

TotalProtect seems to be very considerate in trying to make sure that customers are satisfied when a phone call comes in. They seem to want to make sure they have the right fix or service to be rendered to the customer. Like recently, one day before Christmas, all kinds of stuff was going crazy with my garbage disposal and plumbing. That same morning the lady said that they had to find somebody, and when they did, they said they weren't gonna be able to come out until about 3 days after Christmas. My kitchen was looking like a wreck, and I started to pull my hair out.

When I bought the house the previous owner had HMS so it was recommended. It came with the house. I filed a claim for the sump pump and that went pretty well. It went pretty fast and the person who we needed to work with and come to the house to repair some of the stuff handled it well.

I've had TotalProtect for some 8+ years and had no problem with the service till now. My 1985 Rheems furnace needed repair (not firing up) I call TotalProtect and placed my claim. They sent out a service to check and repair or replace as they advertise and Promise. The service "RelaxedHeatingandAir.com came out the next day and inspected my furnace. The repair man said it looked like it needed a new gas value unit. OK two days pass so I call RelaxedHeatingandAir and they informed me that TotalProtect refused authorization for repairs .So I called TotalProtect and asked why they refuse my repairs. They told me it was a lack of maintenance !! .....? ?...This is Pure B.S.!.... I say "if this furnace was 5 years old, and this breakdown was a result of no maintenance I would understand". Not following the maintenance on a new furnace would effect my policy with TotalProtect.....BUT...in the 18 years I've I lived in my home and had the Rheems Furnace I have had it repaired and cleaned out occasionally through the years.. Now that it is OLD and somewhat broken down, and somewhat dirty and rusty in the furnace area they REFUSE to fix or replace the furnace, like they advertise and promise..Please show me a 18 yr old furnace that is clean and new inside the furnace after 18 yrs of heating my home and with yearly maintenance service...They all get old in time and that is what I PAIED for in this Protection of my appliances. So TotalProtect you should honor your contract with me and FIX or REPLACE my furnace. Don't use this excuse or loop hole to refuse my service you promised me. And further more my 1985 Rheems Furnace has been a great heater in my home for 18 year's and this is maybe the second problem I've had with it and the first time I claimed a repair on the Furnace. Time takes its toll on everything on earth..so once again TotalProtect Come out and FIX or REPAIR my furnace

HMS repaired my furnace. It's fine and everything's working. I'm satisfied.

They've come and fix my drier, my air conditioning, and my washer. I had real good experience with them. The technician did a good job. They are on time when they say they're coming and they fix whatever it is that they're fixing. They've done great. And I like TotalProtect's deductible.

I had a great experience with HMS Home Warranty. We needed to have them the day of closing because I was closing on a house. They needed to come in and the guy who came to check out the HVAC system was really great. He even got on the phone with the other real estate agent to kind of talk her off the ledge that this wasn't going to fall apart and that if it did, they would be there and that seemed to me the thing that sort of made everything go through. I was ecstatic that it was able to be sorted out and that he was willing to help explain what was going on.

Some of the technicians they have are probably not quite as professional as the others I've had. Both with the air conditioning and when I had this water heater... they're using 30 minutes or more. And the biggest problem I am having with the vendors is that they do not call if they're going to be late or not coming. I spent without hot water for over a week because there were some problems, but they didn't let me know what's going on. But the job gets done and the price is right, so I’d still recommend TotalProtect. They just have to know that they have some qualifications that they got to deal with.

When I purchased the house, it came with 1 year of HMS Home Warranty, and I just continued it. The service is above average. The only thing I would say is, along with other appliance warranty or home warranty companies, they choose a lot of the smaller contractors, not always. Because I'm sure tthere's some competition with pricing. Often, you'll call the contractor and there's not anybody in the office like it's a one-man operation. And so sometimes, there's a communication problem with their vendors. It's just not HMS, I also have another company on other houses. If it was for home appliances, they will call General Electric and they're out there quick. But a lot of times, for the mechanical or the heating, air conditioning, or plumbing issue, it's typically the smaller contractor that don't have the staff that some of the bigger companies have. So sometimes it's repeated calls, but the work gets done.

I've done a couple of claims with HMS Home Warranty and they have all been handled pretty well. I had a little problem with Home Depot once. They called back but HMS representative that I called on the phone were just tremendous, got everything organized and got everything set up. The technician did a very good job.

I think TotalProtect is great - it's the best thing ever. When I talk to them on the phone, they've been very pleasant. I've gotten items repaired and replaced for a nominal fee of $75, and the quality is really good too. When you own a house, it's definitely worth it to have some kind of protection like this so that when something goes or something needs repair you have somebody to call. For this, I'd recommend TotalProtect.

I've had two experiences with HMS Home Warranty and I'm so glad I got the warranty. They send out very professional, qualified people, extremely helpful over the phone when I need to file a claim. Good attitude. I just couldn't be more pleased with the service. I rarely feel that way about things so I'm really happy with it.

I have TotalProtect for about 6-7 years. They were pretty responsive when I called in. They made a call to the technician that was gonna do the work pretty fast. The technician for the water heater answered questions I asked him. I asked him if they're gonna replace the unit, and he said, no. The policy of the company is if it can be repaired, they'll repair it. Otherwise, if not, they'll replace it. He worked pretty fast and the quality is good. I called once before for my garbage disposal, and that one’s pretty good, too.

My experience so far with HMS has been good. They work fast. They are efficient. It's easy to have a claim and they work with professionals so people that come to fix the problem are good and it's according to the contract. No changes, no hidden things, so I'm happy with them. We can do it now with automatic service so all the questions are there and you answer the questions. You speak about the problem and then get the phone number and the number of the claim and go from there. It's simple.

It's always been a good experience with TotalProtect. I usually wanna call, and I get the automated service instead of a person when I call for a claim, but it works just as well. The people who'd come out are very friendly and seemed to get what to fix. I have recommended them to our neighbors.

Everything was great with TotalProtect. I don’t have any problem. They're always courteous, polite, and direct to the point each time I submit a claim. They set it up and get things taken care of. I've been really completely satisfied with their work and attitude.

The seller started the warranty because I had an old heat pump when I bought my house. I've had a very nice experience with them so far. HMS Home Warranty reps were all good, as well as the technicians they sent here to service my appliance.

It's very easy to submit a claim. They take your information and then give you the number to call and that's it. It's a pleasant experience.

I was satisfied with TotalProtect. Sometimes I ask for a specific company and they say, "We have to give one that the computer pops up," and I found out that's not true. The last time I called I said to send me the same people they sent me the last time and the rep said, "Well, let me see if they're available." They can do that. And all the technicians they sent were good except for a plumbing company. They still use the hacksaws that have a pipe cover. The guy broke the gauge out and I have wound up paying for it. I told TotalProtect I never want this plumbing company in my house again. I had to have the whole place re-piped because of them.

We bought the house and HMS Home Warranty was about to expire so we extended it. We've also heard that it was the best. The first two claims that we filed went fine. The last one I wasn't too happy. The guy on the phone was very rude. But all their technicians were just fine. They have a wonderful quality of work. I would recommend HMS Home Warranty.

Fund Trust, my mortgage, offered TotalProtect through their company. I haven't had any problems whatsoever other than a refrigerator that was really not repairable and I ended up having to buy a new one. I guess the people who owned the refrigerator, that owned the property here before we bought it, their dog had bit into the wirings. It was found at the bottom of the refrigerator door. I had to have that repaired several times and then the last time they just couldn't repair it.

I’ve never been one to buy warranties. Whenever I buy appliances, I always say no to warranty offers. HMS Home Warranty was already included when I bought the house. I had called for service once and they were fast and efficient on the phone. They put me on hold and tried to connect with the contractor in a conference call which they did. The service was right on the scheduled time, and it was done fast and quick. My copay was exactly what it was supposed to be. Because of that, I went ahead and renewed and bought the warranty myself. Since that time, I've used it for three appliances and everything has been handled perfectly, right on time, very professionally, clean and of high quality. The workers don't leave any mess behind, so it has all been great.

I just had a rather interesting experience but I was happy with the results in the end. There seems to be a miscommunication. I have a leaking pipe in my ceiling so I emailed that Friday and told TotalProtect basically what my problem was. I called the company that was given to me to call but they never returned the call. I called TotalProtect and said, “Hey, nobody’s contacted me and I have this ceiling leaking.” So they sent somebody out Friday from a local company and they were great. He saw what was wrong, that the pipe wore out and he told me what to do and then Monday he’d be back. That stopped the damage so I was happy with that. Monday he came back and fixed it.

Filing a claim was really difficult and frustrating compared to other company. It took some time to get the help for my air conditioning unit. Instead of having the contractor do it, HMS sent a unit, which was the wrong unit, and then the contractor installed it. It was hot in the condo unit. It was just a mess. We had to wait for another five days to get the right unit. That was clumsy. And the people I talked to weren't particularly helpful. Stressful.

I had a different provider before but TotalProtect had more options than them and the cost is also cheaper. The only bad experience I had with them was getting my garage door repaired. The vendor who was sent out was very unprofessional. I never got everything. I also told him about other parts of the garage and he just told me what to do. I had to call back and get someone to fix the problem with the garage door because he didn't hit the target. But other than that, I'm very satisfied. I'm very happy with the service. It's one of the best home warranty things I ever had.

When I first got the house, HMS Home Warranty was part of the deal. I loved it when I submitted a claim. I had reservations and had to use it the first time when I had a problem with my heating system and it was very easy! The technician did a great job.

Our experience with TotalProtect was a good one. The service man they sent was great. They had our refrigerator for three days because they had to order a part and they got it fixed after they had the part. We're very satisfied.

We bought our home in August and HMS Home Warranty was included with the purchase. When we had issues my wife calls over the phone to generate the claim and then there is a callback to set up the appointment time the next morning. It got resolved very quickly on the first visit and everything went well. The service was done properly.

I heard about HMS Home Warranty from the real estate agent that I worked through. Submitting a claim to them has been very good and positive. They've been very professional and I've been very pleased with the service.

I've had TotalProtect for several years and I just got lucky I got them. When something happens and I call in and they always take care of me. The technicians were good and everything works out really nice. When I had a problem with my air conditioner, they really took a lot of time to fix my problem. It was a good experience and I was happy with the service I received.

My other warranty did not provide as much service that's why we chose HMS. My daughter also has a policy with HMS. They're very prompt and very efficient. The technicians were very knowledgeable. They provided me with some feedback. They would help me maintain my appliances.

We've had an HMS Home Warranty with our previous home and we've always had good experience with them.

I would recommend TotalProtect Home Warranty.

I had another company when I was in South Carolina. When I came out here to OH a HMS representative went by and talked to me and they gave me a good deal. So far the service has been fantastic. They want to get you satisfied and get the job done as fast as possible. The gentleman that came here yesterday was fantastic, then today I got a call back and email asking how the process is going. They keep in touch.

Total Protect has been fantastic, a lifesaver. A friend and co-worker had told me about them. I own an old house and thought it was a good idea at the time and that was money well spent. First experience submitting a claim was a little bit difficult and had a little bit of hairiness to it but the second one was just a fly-through. It was beautiful. I went on the web and as soon I logged in, they knew who I was and they just just went 'Okay we got you.' The techs are good people. They went above and beyond. They didn't have the part so went out, found one, came back. The furnace had gone out and they took care of it. The original third party they contacted decided that they weren't able to get there. I was with no heat and they decided they weren't going to get there until days later while the second one just went right there.

I find it very easy to submit a claim to HMS. Their reps have been very helpful and very positive. One time there was a problem canceling with the technicians and that was handled very, very well and got taken care of quickly. Their technicians have also been very favorable and very responsive.

When I bought my house in 2005, it came along with HMS and I just kept renewing it. I never had an issue when submitting a claim. They gave me the information over the recording. I spoke to them and set up an appointment. They called before they came to the home, and they still made it within the time frame. They were pleasant, fixed it in five minutes and I had no problems at all. I haven’t had an issue since. Every service technician that I’ve had to use, I’ve had no problems with. They’ve all been on time and have all done what they were supposed to do. Some of them were even so courteous that when they come in, they take their shoes off and put these slipper things on. My plan is up in March and I plan to renew again.

A person in the mail from Bank of America introduced me to the plan. TotalProtect has been excellent. Everything I've ever had in contact with them has been very good, very friendly and very professional. And work was done in a timely fashion. I've only had two experiences that wasn't good, and that was documented. I have one time, the owner of the heating company came out and he wasn't that good. Wife complained about him. Then the last person that came out about my dryer, he seemed like he didn't really want to do it. But then the next person that came out went over and beyond the call of duty in fixing my dryer. As a matter of fact, my electricity was out in the neighborhood that day, and he still came in and fixed it. It's been very good. Really worth the money and I tell a lot of people about the plan.

I'm satisfied with HMS Home Warranty. My experience with them was informative and went very well.

They're very good and I have no complaints. Submitting a claim was easy. It's automated.

Central Heat stopped working had to replace gas valve,control board, and inducer motor..

One of my co-workers and I had talked about house insurance and repairs. He told me his home protection, Total Protect, was a really good company so I decided to go with it. When we submitted a claim, we called them and the same day, they came to the house and did the work. They had my washing machine and oven fixed. Everybody did a good job and it was great.

My wife submitted a claim and everything was handled great. We’ve had one thing done and whoever came to work was absolutely wonderful and did an excellent job. It has been good so far.

I had a 1 year warranty on my new home when I moved into it and it was through HMS. I've been with them since then. Claims process was fairly easy. The tech that came out was friendly and very business minded. Pretty good work quality. Overall it's a good experience.

The people at TotalProtect's call center are really great. Detail freaks, actually. They are thorough so they don't waste a lot of my time. Once the repair guys come in, they have everything they need before they show up a lot of times. They know exactly what they're here for. I recommend them to people and I actually have referred up to four customers in all those three months.

Our realtor recommended HMS to us. One time I submitted a claim at about 11:30 at night. The automated system gave me a claims number and told me to get in contact with the next morning - that was satisfactory. The technicians were very nice. They're creatively good - a little late getting here when they said they were gonna be because they were backed up in this cold spell - but they were here the day they said they would be here. The only issue was the HMS purchasing didn't fall through, so I had to wait three more days to get right through here. I'd still recommend them nevertheless.

Submitting claims to TotalProtect is fairly simple. I did most of mine over the internet but if I had issues, I would call the claims representative to see if we can get the issues worked out or fixed as soon as they could. For the most part, the technicians fulfill the obligation. I had an issue with a couple of the companies that they tried to send over to fix the plumbing problem but they finally got someone out here that did the work and that got it taken care of. TotalProtect also has prompt service and I’m very satisfied also with the ease of putting in a claim.

Having HMS Home Warranty is a good, excellent experience. I had two claims. The first one was a normal hour's claim and the second one was a 5 am, no furnace, below-zero day. A human being answered and that was nice, found somebody to help. The only thing that I would have wished was different was that the emergency number of the vendor was the same as their office number, so I had to wait between 5 and 7. But somebody was here before 10:00. Technician was excellent, no problem.

So far my experience with TotalProtect is great. Our AC was broken and they took care of it. I first heard about TotalProtect online and it had the best price. I submitted a claim and they said they were gonna take care of it and that I didn't have to worry about it. And if for some reason their schedule and my schedule didn't work out, they referred me to someone else. I feel good with the quality of their work. They were on it really fast. I'd recommend them to a friend. My experience was stress free, happy, and satisfied.

The house came with HMS warranty when we bought it. It's very difficult to file a claim, although techs have been great. Sears is an exception though because their technician came to do the garage door, looked at it and left. Now Sears is not allowed on this property.

It was through a recommendation by the mortgage company that we went with Total Protect. They were very good and claims representatives are pretty much straightforward and extremely helpful. Their technicians for the most part have been good, though there was one that the problem had not been fixed and we ended up with another technician that got it through and fixed it. But it has been extremely satisfying.

My experience with HMS Home Warranty was pleasant. I called them and said what I needed. They were on point as far as getting my needs met. My heater broke and they sent someone out. The guys fixed it. It was great.

I am very frustrated with Total Protect/Cross Country. My heater has been down for three days and I am not getting any sense of urgency from the warranty company. It is the middle of January and inside my house is below 30 degrees. They got the repair company out timely, but since then I am waiting for someone to send someone else an estimate and coverage information ( I get premiums paid via my mortgage). I thought I was suppose to pay $75.00 service call, but now they are saying I have to pay $850 in uncovered costs. I gave them a $425.00 deposit because we are desperate to get heat back on so the water lines do not freeze. Each time I call they are telling me someone will call me back within an hour. I have yet to receive a call. I have called them each time only to be told they have not received all information to process claim. I feel like this is a rip-off, but I am stuck because I already gave them $425.00. The latest is I am scheduled to get a call within 2 hours of business hours tomorrow. We will see. At this point I would not reccommend.

When submitting a claim, TotalProtect came out very quick. You call some people and it takes forever. I don’t like that especially when my AC is not running. But they did come out on time and did what they had to do and left. I didn’t have any problems. The technician was very nice.

When we purchased our house, HMS was in our packet. When I submitted a claim, the representative was very professional, knowledgeable and very helpful. The technicians were also very professional. They got right on the job and got it completed in a short time and were gone. It was a pleasant experience.

I love HMS Home Warranty. I've used them twice already and I've never had any problems on getting someone right away. One was my furnace that went out, and then the second one was the boiler. I've never had a home warranty company who really does what they're supposed to do and responds pretty fast, so I like that. I'm happy with them and I'm going to renew again.

I've submitted two claims to TotalProtect and both went very well. The claims representatives were always great and the technicians were good.

It's been a very easy experience with HMS. I haven't had any problem. The last person that comes on gives you a claim number and a place to call, and you call and get your appointment. It was all good and the technicians were very helpful.

TotalProtect responded quickly to phone calls and were quick to set us up with someone who could take care of the problem. I think that the deductible should be somehow determined based on the project or the particular job that was being done as opposed to a blanket amount of $75 every time because sometimes it's just something trivial. Nevertheless, it was a good experience.

I've been with HMS for the last 10 years and I'm very happy with them. They're always on time and whatever needs to be fixed is fixed all the time.

I heard about Total Protect through an advertisement from our mortgage company, Ocwen. It seemed to be something that was worthwhile and from what we've seen their prices were in line with everybody else. When submitting a claim, they were totally professional, prompt and got it taken care of. One of the techs we had a little bit of an issue with because he kept trying to upgrade us but we didn't do that and he didn't come back. We've had two or three episodes with him. The other tech that came out was very professional and did exactly what he was supposed to. Overall, not bad. They did exactly what they promised to do

It's been great and easy so far. Only thing is the experience that we had with this furnace. We were kinda shocked when they said the reason why it wasn't working was because it wasn't an LG furnace, instead of natural gas. So I'm not sure who it was that ordered the furnace as such. They installed and didn't see the big tank. We went without heat for a couple of nights because of this. I didn’t know what the temp was in the house but I know it’s below 50 because that’s where my thermostat stopped at. I’m not sure how all that transpired.

I had a very good experience filing a claim. It was easy. The claims representative was good and the technician was very nice and knowledgeable. I'm very happy. The quality of work was very good.

HMS Home Warranty was provided by the seller of the home we purchased. Claims have been easy to submit. The technician has been fine. Sometimes we had to work at it to make sure that we’re getting the right problem fixed, but we get it fixed. I’ve been pleased with their customer service. Everybody’s been very nice.

When I bought the house it already had HMS Home Warranty as part of the deal. They are wonderful. I just call them up to submit a claim and they set up the appointment and they come right out. The representative was great. The technician was very friendly and very professional.

Using TotalProtect's automated system is difficult. But as long as I can speak to a person I don't have any problems. The technicians were fine, too. They showed up when they said they would and they fixed the problem.

HMS is an absolute five-star organization. State of the art technology as far as submitting claims, awesome customer service, just a great group. I would not leave that company for anything, even if someone came out with a cheaper insurance plan. They were fantastic.

I'm totally satisfied with Total Protect. The technician did a really good job.

HMS Home Warranty was provided with the house that I bought. I didn't have any problems with it and their claims representative was good.

When I was closing the sale, my realtor mentioned HMS. I felt like they're the best recommendation based on my realtor so I went with them. My interactions with the representatives were easy. I call to make a claim and there's no hassle. Their technicians are good and did everything in one hour. It was a good experience.

Customer service was great. Their technician came out, looked at it and showed me some things that I could be doing and that needs to be done. It was professionally installed and I have no problems with it. Everything's working now. The efficiency of the time when they came out and installed it was great. I had a good experience.

Our realtor told us about HMS Home Warranty. Claims submission has been pretty easy - a lot easier than I thought it would be. The representatives have been friendly and helpful. And the technician that came to service the appliance seemed very polite.

I decided it was a good idea to have a home warranty. It's stupid not to have it. And up until this last time I've been totally satisfied. I've never had problems where they couldn't fix our dryer. They approved to replace it and I had to buy one the same day, submit documentation, and they said I would be refunded within 2 weeks (though the last time I checked it still hasn't been paid).

I got HMS when I purchased the house. I had this choice or another choice that was exactly the same. It's been pretty ** lately. Truthfully, they don't respond to claims and they're not there when a problem happens. The representatives were annoying. They don't want to help until I start asking for a manager. They don’t really seem to care. However, the techs that came out were pretty good once I was able to get a hold of them.

Our previous company cancelled our policy because they said we had too many claims in one year, which was kind of ridiculous considering that we had a couple of leaks in the house and stuff that we could not prevent. We started looking for something else and Total Protect was the one that was offered to our bank. They've all been really good. I've not had an issue with any of them. The only complaint that I have with that is that you can't talk to a person when you call the number to do a complaint. The couple of complaints that we have had has been, “Hey, my water heater is busted so I have water all over the place.” And of course, you can’t tell the recording that.

At this point, I am very upset with Total Protect and its service company, American Home Service, here in Central Texas. My A/C system failed about a month after I purchased my policy in August of last year. They sent a local company out that recommended replacement of the air handler AND condenser because of the new refrigerant requirements. Instead of doing that, they sent American home Service out for a second opinion. Rather than replace either unit, AHS attempted to repair the 30 or 40 year old air handler. A few days later, the tech had to come back and attempt to repair the same leak in the coils of the air handler. A few days later, the coil failed again. We ended up surviving the rest of the summer using borrowed window units from friends and neighbors. Electric bills were horrible!

When I bought my house twelve years ago, HMS Home Warranty was the one recommended. So far, submitting a claim has been good and the claims representatives were fine. The technicians that came to service my appliance were okay – no problems.

I have found out several years ago about another home warranty company. I saw an advertisement about it and my husband and I decided to sign up with them. Things were working out pretty good but then I bought a rental property and I used them for that. I wasn't satisfied with the service that my tenants were getting. I have done some research and found out about Total Protect and that's when I switched.

When I bought a house, the seller contracted an HMS policy. I didn't have a contact with a claims representative since I submitted the claim online. The technician told me what was wrong and fixed the thing, and that's it - simple.

Submitting a claim to TotalProtect went well. I called them when I had an electrical problem and they set me up with an electrical company who said they no longer handled our home protection plan, because they said they have problem getting reimbursed. So they set me through someone else and that guy came out and he checked out the problem with my electrical and took care of it. I’d recommend TotalProtect. It’s a worthy thing to have.

My realtor gave me a year contract with HMS as a housewarming gift and I stayed with them because I was satisfied with the service. The technicians were good. The only thing is when you do your annual renewal, they don’t tell you that you can pay down your deductible. They should communicate that information to their customers so they have the option if they want to exercise it.

When we bought the house, the previous owners have had Total Protect and we've used it since we came here in 2005. We've been completely satisfied every time we've filed a claim. We did have a problem with one of the technicians who came out but we got a different technician and got the problem resolved to our satisfaction. All of the technicians except for that one have been good to excellent. The quality of work has always been good. We haven't had to have a repeat. We're going to continue.

Total protect gives 2 to 4 weeks to process a claim. They have not put any notes in regarding if my claim has been reviewed. I called back numerous times regarding this claim and have heard nothing until after 6 weeks. I was referred to their headquarters. They do a fair job when they find someone in the network but when you go outside the network they cannot process the claim in any timely manner. I am still waiting about my reimbursement after 6 weeks.

HMS was good, fast, and has been easy to deal with.

I heard about Total Protect from my bank. I phoned in my claims and it was easy once I got the phone number. All the claims representatives helped me and the technicians were good. The two claims I’ve done through them have been great and I was very happy.

The technicians they sent were great, and the best thing about them is they cleaned up after themselves.

My realtor recommended HMS Home Warranty. Claim submission is really quick and their technician that came to service my home was good.

I called Total Protect and they sent a guy out. I paid my $60 fee and the guy said that the coil in the air condition is rusted so it needs to be changed. When I called Total Protect, they said that they don't cover us from corrosion which I'm displeased with. You pay for services like this and when you have a problem, they find some loophole to tell you that they don't cover you.

I had seen some people's comments online and TotalProtect sounded good - that's how I selected them. My experience submitting a claim has been well. One experience I had was for my upstairs central air and heat. The first technician sent out was not good. So I called back TotalProtect and they sent me someone else who was real good and fixed the problem. They worked with me and I'm very happy with them. They respond pretty good.

I received something in the mail about TotalProtect, looked into it and decided to go. We've been with them for 2 or 3 years. I submitted a claim last December 22. I submitted my claim online and then a guy called. My microwave went out. The technician came, looked at it and decided that it was cheaper to replace than to fix it so the guy offered me a microwave. I saw that it wasn't near what mine was. I told him I didn't want to accept that. I went and got price on one that was similar to mine. He said all they would give me was $241 and the total cost was $360. I'm not real happy about that because they say it's of equal value and they won't pay for installation.

My experience with Total Protect has been very good. It was very good working with the technicians. The claim is very quick. They get me in touch with a technician right on phone call and it's very fast and smooth.

I got a flyer in my bank statement that recommended Total Protect and it's been outstanding. You call the number, somebody answers and you tell them what the problem is and they send somebody out to fix it. They're excellent.

Overall it was an excellent experience with TotalProtect Home Warranty. They answered quickly and got a technician to come and do the work. Within an hour or two the technician called me and he went and did an excellent job.

I first heard about Total Protect from Bank of America. Up to this point, it's been pretty good, but now we're totally frustrated because we never know from day to day if we're going to have heat. We go without heat for 3 or 4 days. They come, they evaluate then they have to order a part - the last time was Christmas Eve. We called them at 2 in the afternoon and the guy came. It was the ignitor so therefore on Christmas we had no heat and we had all these people and he did come back. He went to Alexandria and picked up the part and brought it back but the heater's still not right to the point we're frustrated.

My experience with TotalProtect went very well! It's always gone very well. The people on the phone are very friendly. They make no attempt to not act in our interests and every time we've had a project they have been responsive, contacted the proper people and the resolution has always been fine. It's excellent.

I’ve enjoyed my experience with Total Protect and it’s been there when I needed it. They held true to what they said they’re going to do. When I had the issue with my oven, they got me a new one so that was nice. There were some issues I had with actually getting it, which took like a month. There was a miscommunication but other than that, everything went okay.

Claims process is not difficult at all. The claims representatives are nice. They understand. They do their best to get somebody out there as quickly as possible and I usually get a call back within an hour or so from the company who is going to do the work. The contractors are friendly and professional. They know what they're doing and I've not had any problems with any of them. I've already recommended TotalProtect to my friends. It is simple, it's easy and it's not difficult.

I was looking into something to cover my appliances through another company but they cost so much! And with TotalProtect, it was “for $20 a month, we’ll cover all of your appliances and a whole bunch of other stuff” and that sounds good! Apparently I was getting a good deal because I was coming in through my mortgage company Countrywide which was their affiliate and that was what made me go with them.

TotalProtect was offered through my mortgage. Submitting a claim was easy and I’m very pleased. It’s been a great experience and I have no complaints whatsoever. TotalProtect is easy, great and affordable.

We bought the house from Fleetwood and they offered us an option to purchase TotalProtect. We chose them because the home warranty took effect immediately with some of the things that may not have been covered by the homebuilder. So far we are totally satisfied with TotalProtect. We've had no problem with them. The claims have all been handled very, very professionally and expeditiously. But we did have a problem with the contractor on the hood replacement.

We have had total protect for over 4 years. We had used them a number of times, but recently on two occasions when we really needed something major repaired. They claimed that it was not covered. Each time we wasted money money by pay the deductible. We were highly upset. We have paid more than enough and they tell us it it not covered. Today someone came out to look at a plumbing issue. It was not covered. Reluctantly having to pay the deductible, I asked the guy how much would it cost for the problem to be repaired. He said no more than $200.00. If this was the case, I can not understand why TotalProtect could not cover this. The money we paid towards the deductible could have went towards fixing the problem. We could have found someone else much cheaper to fix the problem for which we did. We immediately canceled our membership with this cut throat company. We will do our research before we throw our hard earned money again. We will definitely let others know that TotalProtect is a rip off.

Things break down and it costs a lot to repair it and a home warranty seemed like it was a good way of protecting your stuff and getting it fixed for a reasonable price. TotalProtect was cheaper and covered more stuff than the others. They’re good at getting someone out to repair at an accurate time. The claims representatives are very friendly and the technicians were great. They’re an awesome company and do a good job.

I had TotalProtect by the mortgage company since 2006 and I’m fairly pleased with them. In the past, I’ve had good experiences with them but on this last incident, it was just sketchy how they handled things. There is no problem in submitting the claim but it’s getting the claim taken care of in a timely manner. I had a water tank go out on me on a Friday afternoon and it was the following Tuesday before I could get hot water in my house again. The work was fine and they knew what they were doing but they were overcharging me. I’m 65 years old and my wife is 66. Why should we have to go three or four days without hot water? They need to readdress the warranty and that guarantee.

I got TotalProtect through my mortgage company. What made me decide to look into it is that it's like an insurance policy in case something broke down. Submitting a claim was good. The only thing I was a little disturbed over is the last time I called and we were having problems with our heat, they weren't able to get a hold of anybody. I hope that if we had any really serious cold that they could find someone to come out. The claims rep was very good. I did it online but the lady I talked to on the phone was extremely nice. I also talked to several different staff and they were all very, very courteous. The last electrician that came was extremely nice too. He realized that whoever had come before had (was the same company), as we suspected, made a mistake. He said that they had made an error on the part that they put in. That’s why we had a problem with it again. He fixed it and would not take the $85 for service. He said that he talked to the company because it was their fault and I was extremely impressed by that. The quality of the work he did was excellent. I would recommend TotalProtect. I have less worry having them.

Our Washer stopped working unfortunately the day after we had coverage with Total protect. Paid $125 for technician to come in. He looked at the issue gave us a receipt saying that control board and bearing on the back needs to be replaced.

Our experience with TotalProtect service has been great. My wife was the one who found them and told me that's what we needed to do. She handles the paperwork and I've dealt mainly with the technician. They've been kind, courteous and very informative. I haven't had any issues as far as them completing the work on time and doing satisfactory work so I'm very pleased with that. There was only one incident that I was not happy with. We had had a gentleman come out to do air conditioning and I wasn't pleased with him. He was trying to sell an additional service rather than being concerned about fixing the problem. I called TotalProtect and asked him not to come back out. Other than that, everything has been fine.

I have had nothing but problems with this company. What they don't tell you is that if you claim more than you pay in premium for the entire year, they bill, you, really? Is that not why you have insurance?

My house was made in the 50s and all the appliances came with our home, with the exception of our washer and dryer. With TotalProtect, I usually submit a claim online and then depending on what the email says, either call the company that they outsource to or sometimes TotalProtect calls me and they schedule it for me with the outsourced company. Their claims process is easy. Although I wish there were more in the descriptive areas to describe what my issue is. Most of the time my technician shows up and all they have is my washer is broken. The last claims representative I talked to was fine. She called me and made sure that the warranty covered the problem my washer was having and she scheduled to have Sears come out. The technician was real nice. He was done in an hour and a half. He did great and didn't even have to take my dryer off. He was able to pull the front off of the washer, put it in, and it's still working right now.

My experience with TotalProtect was excellent. Excellent customer service. Staff is very helpful.

It’s been over 10 years that we've had TotalProtect... when I first purchased this house and even before that. When I owned my house before in Stanford we subscribed to their service. We know them as TotalProtect now but I seem to recall that there was another name before that. Anyway, I’ve never been rejected when I submitted a claim. There were times when I felt like boy I should have gotten a new burner, for example, and I didn’t get one. Instead, the problem that existed with that particular burner was fixed and fixed adequately. So I understood why I didn’t get a new burner and that that was not your purpose, which every time something breaks, to replace it.

We’ve had TotalProtect for a number of years now and we’ve been happy with it. The claims representatives were courteous and answered all my questions. The technicians were always very nice. All except for one claim that we had, the quality of work has been very good. For the plumbing situation, they usually use Hers and His Plumbing and they did get out for a leak that we were having that was squirting water everywhere for several days. They called another company and whenever the guy fixed the plumbing, he left a tiny pinhead hole in the pipe so it leaked. My husband ended up crawling up under the house, getting new pipes, putting it in there and fixing it. I told TotalProtect about it and they reimbursed our $75. They did real well.

I had TotalProtect from my mortgage a long time. I decided to acquire a home warranty because it seems to be expensive if I wait for them to break down and I need repairs. Submitting a claim was quick and the representatives were fine and very helpful. The technician that came to my home was very knowledgeable and did a good job. TotalProtect responded very quickly.

Our experience went very well. I was very, very happy with the person that came. He worked efficiently, perfectly and gave extra minutes to double check and make sure there were no other problems. I was totally 100% satisfied with the visit.

I got the TotalProtect service through my mortgage company. I decided to get a home warranty for events like appliance breakdown or plumbing repairs and they seemed like a good rate. Submitting a claim with them was very easy. I just called and said that I had a water leak. They sent a plumber out and he fixed it. I paid the deductible and away he went. My interaction with the claims rep was perfect. I'm totally happy with them. The technician that they sent out was awesome. He called me and told me he got a claim number, and we made arrangements to meet at the property. He was there when he said he was going to be there and was already gone in 20 minutes. It was a really minor problem. So far, everything is great and awesome. No worries.

We have TotalProtect Home Warranty and the serviceman did mention that there might be an annual check-up on the system. Overall our experience with TotalProtect was very good.

I first heard about TotalProtect from CitiMortgage. A friend has had one and we decided to go ahead and invest in that since we knew our home was older. I checked around and it seems like everybody was at the same price and I was happy with the service crew so I didn't switch. I tried submitting claims online with phone and mobile. I had some issues but was able to call the 800 number and they were able to assist me. I've never had an issue since submitting a claim. The claims representatives have always been very pleasant and very nice. The technicians have been wonderful and more mechanical. They were sent out a few times and have always been great. We did have one experience with the man who came out to work on my dishwasher and I was not happy with that company. Other than that, we've had a great experience with everything that's been done in the past. It always has been good and very convenient with TotalProtect. I've recommended them to other people. They're very easy to work with.

I used to have another insurance and changed to TotalProtect because of their replacement policy. I've always had good experience until the last time. I had a problem with my furnace and it took about 5 days for them to find somebody to fix it. The claim process was easy and the representatives were fine. I have had the same problem in January, and a guy had come to fix it. When the new guy came, he said it was because the other guy hadn’t gone to the root of the problem which was another part that was leaking onto the part that had breaking. He was wonderful and replaced both parts. They’ve been very good over the years. They give me peace of mind.

filed claim on 11/19/2014 regarding heating unit and repairman came on 11/21/2014 to evaluate unit. After checking unit was told unit was unable to be repaired. Unit is twenty two years old so was not surprised. I was given report on unit and was told a repot would be sent into office and I would receive a call within 24 -48 hrs regarding decision for replacement of unit. I made numerous calls to claim center over the following week, each time speaking to a different customer service rep who didn't appear to have any knowledge of previous conversations with reps. Finally almost 2 weeks later and no heat for my family and after asking to speak with a supervisor I was told that the warranty would not cover replacement of my heating unit due to lack of maintenance . Really? Has since spoken to someone in management and sent photos of my unit, which meant nothing to me. I have been with this company since 2006 .

My mortgage company told me about TotalProtect Home Warranty. When I first got it, it wasn't that much. The cost was only $37 a month and the deductible was $60 and it was worth it. My interaction with their reps were sometimes difficult because when I made claims some of the people processing the claims don't say the same thing. Some of them don't know. I would talk to someone else and they'll say it's not right. It's just a matter of training and they need to be trained the same way. The last one I called, the lady told me something wasn't covered. I had to talk to the supervisor. The technicians are okay but sometimes they send technicians that don't know. Sears came out here but the person didn't know what he was doing. There was one technician from Triad Plumbing in Raleigh, North Carolina and that's the best one that they had ever sent. When I have a lot of problems with the people that answer the phone and take the claim, the supervisors call me back and try to make everything right and they really try. I have had a few problems.

I got advertisement for TotalProtect in the mail and liked what I read so I decided to take it. I had moved into my house not long before that and all my appliances were fairly new. I felt like I needed it. You'll never know when something might happen, and sure enough we all have need tremendously. I have found them to be efficient and very upfront with me, and very reasonable. Submitting the claim has been very simple. I let them know what had happened and they immediately gave me a service number. They had the service man call me. They were very prompt. The company in my area did a fantastic job each time they come for my air-conditioning. Then I had another service call on my refrigerator and the gentleman that came was from Jasper, Tennessee and he was fantastic as well.

My house is 11 years old and it seemed like a good idea to acquire a home warranty so I got one from Total Protect through my mortgage company. Submitting a claim was really easy. I called them and explained it and they had the man contact me. He came out the next day, looked at it then came the following day and fixed it so I'm satisfied. I would recommend them.

Everybody was very thoughtful and kind and considerate whenever I call TotalProtect. My only concern is with the place that they sent me to. She hardly speaks English and spoke very fast - I couldn't understand her. I also had to wait 4 days for a hot water heater. It's not cool having to wait too long. But the gentleman that came out and put it in was very nice - no complaints about that. The service performed is very good. The experience with TotalProtect was very good. My only complaint is just with the outside contractor.

We've had a different service provider and one day we realized that we wanted to protect ourselves a little bit better so I Iooked up on the Internet and Total Protection went up. Submitting a claim was simple. One of the things we learned is not to call Total Protect but to do it through the Internet site. That's much easier. The two times we had their technician, they were superb. They're very easy to work with and very accommodating.

I'm in the car business and I suggest buying warranties on everything. TotalProtect was what the mortgage company was offering and I figured there has to be a discount. They have been good when I submit a claim. The claims reps are very nice every time I call. I got no problem once the people get there. They did good work. However, they’re pretty slow about getting people to come over since they take a few days to get somebody. It takes 2 to 3 days before somebody gets to the house each time I called. One time, they called and told me that people were coming out and gave me the number to call them. Then they tell me that they don’t come out, and I have to call them back and pray that they sort of come out - I have to find somebody else. But I can’t complain, they get it done. It seems like it takes longer than usual, than you would think it would sometimes. Other than that, they do the best they can and are very good.

Overall, my experience with TotalProtect was very good. I had a problem with the service people so I called Total Protect and they called them up and sent them out right away.

I placed a claim to fix my washer on 11/20/2014 and I am given the run around from everyone in this Company.. No follow up and Vendor does not even seem to care... I am sure the CEO of this Company would accept this sort of service.... imagine having 3 kids and 15 days of not having a washer working.. How would this Company BOSS react if it was his scenario? ?

I've had a great experience with TotalProtect. When I bought the house the home warranty was included, then I realized I needed it so I just kept it on. When I submit a claim, everybody has been very kind, courteous, and professional. The claims process is not difficult at all. The technicians they sent were very kind, helpful and professional. Overall, the quality of the work is very good. I like the timeliness of taking care of the claim. I enjoyed the people that they've sent out. They're very nice, courteous, prompt and very timely with taking the request, your order and handling it.

We’ve had Total Protect for at least ten years now. We haven’t had to use it too often, but when we’ve used it we’ve had good experience. The people that have come out have been very professional and they do the job and they just represent them all very well. The last one we had somebody out was last month. We had a problem with my sink, my lavatory in the master bedroom. I have dual sinks and one of them was stuck up. I attempted to repair it but found that it needed a special part. The man who came out says he was the owner of the company, told me what the problem was, but wasn’t sure Total Protect was going to cover it. But he asked me to pay him $75 before he left, which I did. Total Protect called me to say it wasn’t covered. I told her I don’t want the same plumbing company and asked her for referrals. She gave me two names, and the one that came out was very professional and repaired it in less than 15 minutes.

TotalProtect has been good. They always make sure that they call ahead of time to let me know what they're doing and who is coming out. I would recommend them.

I have no complaints at all about my experience with Total Protect. The last couple of times I had somebody out, they've been excellent. There was one time several years ago, I was not too happy with the people they send out. That was only that one time that I can think of, but everybody else has been nice. They knew what they were doing, they kept me informed, discussed different things. I haven't had a problem. I'm very satisfied.

My experience with TotalProtect has been good. They responded whenever I called. They were willing to get a second opinion when I asked for it. They sent out a second technician for consultation. I had no problems.

Don't waste your money. These companies will collect your premiums and then find a way to avoid paying the claim.