Cinch Home Services Reviews

First time I called to file a claim, I got on the internet and everything went professional, so I'm satisfied completely with TotalProtect. The last technician that came here called and said he will be a little bit late but he was only about 10 to 15 minutes late so it was no problem, and then he came in and I said what I wanted him to do and he checked it out. I was up there with him and he told me what he was doing and so forth. I went in the house and every time he needed something, he said "I need to do this right here", and so everything went smoothly. It was pretty good. They had to come back a second time, but that was understandable and they took care of the situation right on the spot. When they finished, there was no debris or anything left around. They cleaned up everything.

I talked to a couple of close friends who saw the value in getting a home insurance for appliance. I started looking into that and then I followed up a couple of companies that saw some reviews, narrowed it down to two or three companies and picked HMS. So far it has been great when submitting claims. Their representatives are fantastic. They keep me up to date on what's going on and are very open to my suggestions. Most of the contractors that come out are polite. There was one that I had problem with but as long as the work was done in time, that was okay. I have recommended it to my daughter and my friends and they have bought the service.

TotalProtect had lower deductible and they have this yearly maintenance wherein they send people out four times a year to check up on the appliances. The representatives I've talked to when submitting a claim were really good, quick, and professional. The technicians they sent out have all been absolutely excellent. The entire experience has been great.

I'm a realtor and I found HMS to be very good. I have tried other companies but I really feel that their follow-up is exceptional - they keep after it, make sure everything is done and that I'm covered. The only problem I had is that HMS doesn't cover faucet repair. I had a leak underneath the sink so the technician came out and found that it was the faucet that was leaking. But since it isn't covered, everything stopped. I felt it was ridiculous since he was already there and it could have been done in an hour. Plus once he started working on it, the pipe system literally fell apart because evidently the faucet had deteriorated. Now there's no water in that room unless I do something else to clear the problem and I'm finding this situation really difficult. It feels like a silly thing for the faucet not to be covered so I hope they add that in. However, I'd still recommend HMS to people.

I got TotalProtect through the mortgage and have it for five years now. I used to have furnace problem and they got here the next morning. The claims representatives are good, and they call people around here and make an appointment for you. The techs knew what they were doing. I've never had a problem with them so far. They are friendly and courteous.

My realtor recommended HMS so we have them as our home warranty provider. One of their contractors, Baptist Heating and Cooling, was very good and they came out about three times already. However the last guy who came out for the water heater spent most of his time on his cell phone. I really didn't get to talk much with him, and he made a mess in my kitchen and I wasn't happy with that. When he came into the kitchen and did the faucet, crap squirted everywhere which I had to clean up. When I mentioned something about the water pressure being better in the bathroom, he kind of eluded to the fact ─ that it was probably my imagination. He was a nice guy but I would not want him to come back.

I had a wonderful experience with TotalProtect. The person whom I submitted the claim was real nice. She took the claim and looked for people nearby to fix the stove right away. The technicians that came to service my appliance were very adequate and fixed everything. They all did a good job.

I'm in the real estate business so other than getting people to sign up for this, I got HMS for my own property. In my personal experience when submitting claims with my house, the first time around they were helpful. It wasn't really their fault particularly but they have certain contractors that they work with, and I have a unique system at my house. It's a boiler that actually heats the water, which in turn deals with my heating system and its several zones.

TotalProtect has good reviews and I like their organization and how they work. It's very easy to submit a claim and their technicians are very professional and efficient. I'm very pleased with them.

All the technicians that HMS sent out have been wonderful. It's been good except that they couldn't find a garage door technician. Everyone I have dealt with have been wonderful.

When I looked at TotalProtect’s plan and what would be covered, I thought it was fair so we purchased it. I filed a claim and the representative and service person were good. The tech was prompt and even came on Sunday to do the work and called me after he finished.

It’s not too hard to submit a claim with HMS but as far as getting them done when you need it done, that’s another issue. The people I’ve been talking to on the phone haven’t been doing what they say they’re supposed to be doing on their side. I had an issue with a furnace, and they couldn’t get anybody to fix it. I had to wait a day on that. I currently have another issue with just a water pipe. I called yesterday to file a claim and the lady who was very nice on the phone said “call back after two hours and I’m putting this on emergency status.” I called back two hours later and the other person that answered the phone said “nope, nothing’s been done on this. Nothing went to dispatch. There was no emergency put on it.” So it was just kind of upsetting that I don’t have the company again coming out until sometime today.

I had an issue with our furnace and HMS sent the same company that they had sent last year to fix a different issue and that was a big deal for us in that respect. These guys were already familiar with the furnace and I already trusted them. They did a great job. Found out exactly what the problem was. Also, HMS scheduled things very, very well. In fact, they came reasonably late in the day since the call was late in the day. And had to order a part, but were here by 11:00 the next day. Couldn't have been a better experience. They were excellent. When we sold our earlier house in November, we included an HMS warranty with that as well.

I've been covered by TotalProtect for maybe eight years and the experience has been great. Their claims representatives have all been good. I notice lately that they've been more automated than in the past but any interaction has always been really good. I've had a couple of things that they've done so I've had two different technicians that have all been so professional - very honest, and straightforward. The last one was better than any of the rest. We were expecting a really big problem with our unit, and he came, looked, and said there was just the cable that wasn't connected the last time, the way it was set up. He connected it and the only thing we had to pay was for the deductible. He was courteous, and seemed very knowledgeable. Since then, things have been running just perfect.

Originally, I had a different provider and wasn't happy with them. HMS was recommended by my realtor so I went with them. The claims process was very easy and fast - all automated. The technician was very good and kept me informed of everything they were doing. They also went out of their way to double check to make sure everything was working correctly.

The previous owner of the house got the HMS Home Warranty insurance for me. Submitting claim is easy and convenient. The representatives have been good and the technicians they sent have also been great. I'm recommending them!

A long time back, Huntington Bank of America advised us to buy TotalProtect Home Warranty. First, the claims representatives were as expected. They have courteous and knowledgeable technicians. I’m a satisfied customer and we are happy with it.

I had a claim with HMS recently...that was my first claim with them. They followed up right away. They had to do a call-back but didn't call me back for maybe four days. We had no heat in the house and I was very stressed out, and thought they should have followed up to call me back. They never called me back at all to let me know that they had approved the claim. The heating company was the one that called me back. But HMS did pay for having the repair done. The contractor, A and E Heating, was excellent. He treated me like I was a member of his family.

A couple of my cousins took home insurance from HMS so based on their recommendation I took them as well. As soon as I submitted a claim online I got a call from them. They came over to my home and asked what was the problem. I explained it to them. Then they bought the parts to the replacement and everything is done in time.

I'm very happy and satisfied. Their claims representatives and technicians were nice, knowledgeable, and courteous. When they said that they were going to go back to follow up or to bring whatever they needed, they did it.

HMS Home Warranty is pretty nice. I called and they told me that the Sears man would come out. The guy was great. He came in the late afternoon and found that he needed a part that he did not have. He said, "I'll go back if you're going to be here." I said, "Yes." He said he will be back around 5:30. I thought he was going out of his way because it was just an ice-maker that needed to be repaired. I told him, "No big deal, I can wait a little more if you want. It hasn't worked in quite a while and we've got another one in the basement." He went off to get the part, came back, and put it together. He asked if there's anything else. I said, "There's a thing downstairs. It's not working quite right. It's not under warranty." He said, "Let me look at it," and he fixed it right up and he didn't charge anything for that.

I have the cross-country warranty in my appliances and the house appliance, and haven't experienced any problems with their employees. The tech comes to the house, I tell him what's the problem, he fixes, I give $75 for payment, and he leaves. He's knowledgeable and respectful, and showed me all the credentials. I'm happy with the service I have in the contract and I intend to keep it.

My overall experience with HMS was good. Everything was very fast, very nice and very clean.

I've had HMS for several years and I have no problem. They take care of everything and get the men down here quickly, and I've been satisfied with all the contractors they've sent so far. They give good and quick service and it's worth the money.

TotalProtect was heaven-sent. When I built my home down here in Alabama, I took it out through Regions Bank and they sent a TotalProtect flyer in with their literature. Regions Bank said, "Well, your house is 17 years old now. You want to have some insurance on it." I said, "Well, I’m the mechanic here. I fix everything that breaks, so let me look into it."

HMS policy covered so many different things. It was pretty cool. Everything was impressive -- they were great!

My experience with HMS has been seamless. I didn't encounter any problem and would recommend them.

Submitting a claim is usually automated so it's fast and easy and the technicians are responsive and do a good job. I’m confident in their service and satisfied with my overall experience with them.

Claims with HMS Home Warranty have been processed efficiently and the contractors have done the work and it’s all gone smoothly as planned.

Submitting claims to HMS has always been very helpful and easy to do and I get service right away. Everything's been fine with their contractors. The last guy they sent was very helpful and did exactly what needed to be done at a reasonable amount of time.

It was tremendous. I was completely satisfied with everything that happened with my claim. When I call, it's not like I have to wait for the next day to get any kind of response or to get any type of technician to come out. If I call today, the longest it takes is for me to make a phone call. They'll put me on a three-way call with the company and then they come out and do what they have to do. It's been like that ever since I've had any type of problems. Their techs are all experienced and professional. They take the time, if I have questions, to explain the systems.

It’s really nice having the confidence that my items will be fixed in a timely manner. We've had HMS for years and the technicians they sent to service our appliances were courteous and the quality of their work was good.

I haven't had any problems filing claims with HMS Home Warranty. The technicians they sent out as well as the quality of their work has been pretty good.

I've had good experience with TotalProtect except when my heat was out and they took from Monday to Friday to order a unit. And the tech for the electric service charged me $700. But it has been pleasant dealing with their claims reps and technician, and the quality of work is okay. My favorite people to deal with were A&E, the last one I had out here. They were excellent and jolly.

It was really good with HMS Home Warranty. It was hassle-free. There weren't any extra costs and it was pretty easy experience too. I recommend it to anybody who just bought a house.

I have no complaints with it, and the overall experience has been good. The only thing is that sometimes you have to wait longer to get service. The last time, I had an ice maker go out and it took two weeks for Sears to come out and service it. In other words, that just seemed a little long. But outside of that, it's not any real problem as it turned out because I could go by.

When I first got the home, I did a claim and had to do everything on my own. But I noticed now that the specialist will make the phone call to the company for me and secure an appointment and relay all the necessary information to me. It has taken a turn for the better. The technicians they sent out were excellent -- 100% customer service.

I had a boiler that used to get me crazy and I couldn't find a good person to come fix it, so I decided to get a home warranty. I chose TotalProtect. Submitting a claim to them is easy. Everything is 1-2-3, and I had no problem with their reps. I trust them.

I haven't experienced any problems in submitting claims. The technicians are pretty good and did fine. It was a good experience and we're glad we have HMS.

HMS was very efficient when responding to claims. Their claims representative was always courteous and answered all my questions. The technician answered any questions I had and gave me some advice before leaving. Very good experience with them.

My husband had TotalProtect on his home previously so we chose them because of its cost and services covered under the plan. We had positive interactions with their reps. They were very helpful and connected me to providers that could come out to my home to address the issue. Their techs were professional and courteous, and their quality of work was fine. I’ve referred other people to TotalProtect.

HMS came with our home and so far, I've only submitted one claim. They were excellent both in providing the service and the contractors for the work that we needed done in a timely manner, so I was certainly pleased with it. They made that whole issue hassle free.

Submitting claims with HMS was never a problem. It's just that with the last claim I filed, the repairman started in that day and came back the same day to check everything. He found what the problem was, submitted the information, and we heard from HMS in three days. He called me and that's when I called HMS. But it's probably a glitch in their system and I don't think it's anybody's fault. It's good that we stuck with HMS that the real estate agent recommended when I bought the house.

Their reps were all very good. It was an excellent experience, and would recommend them.

I had no problems with them. The experience has been real good as the contractors they've sent have all been fine. I've recommended HMS numerous times.

Everything went smoothly with HMS and the work was done. There was a little concern about some of the vendors that sometimes they have a hard time getting through to get approval but all went through so that’s all good.

We're in the army and we had a warranty program in our house in Missouri. When I moved to North Carolina, TotalProtect was the company that covered the state. I never have an issue with them. We always get good service. They always send somebody out within 24 hours and it's always pretty much awesome service. I do things online now. I just click a couple of buttons and it sends me an e-mail of who I need to contact. This company is customer service-oriented and we're always connecting with TotalProtect. Seamless and fabulous.

When I bought the house, the people who owned it put HMS warranty on there and so we had one year for the appliances in case anything happened to it. We've been in the house for a year and didn't have any problems with them. I submitted the claims online and it was pretty easy and fast. The contractor sent by HMS was okay. First, they wanted Home Depot and we live too far away. They didn't even consider coming this far. I guess he's the only one that's in our area. We had a run-in with him when we first moved in - I was a little hesitant but everything worked out fine. The work was done in a short period of time because I had somebody call me and say, "It's been two days since you submitted your claim. Have you had it taken care of?" I didn't. So there was somebody there to help me. It was very good.

They've done a really good job. Their technicians were on time and were very courteous.

The price is good and the coverage is good too. Whenever I submit a claim, they get right on it and usually do it while I'm on the phone. They worked very fast and everybody was nice and friendly.

My furnace began making horrible noises (sounds like a train rumbling through our home when the heat kicks in) last week and prior to the noise starting we felt reduced air flow (heat) from the vents.

The leasing agent threw in the HMS policy when I first purchased my home. So far, I've requested services but I haven't submitted any actual reimbursement. I know I was allowed a reimbursement for a service for the furnace the first year. Since I didn't have any issue, you're allowed to have a service call and they would reimburse for that but I did not submit that but was told that they will do so. And three other times, I called in. It was pertaining to actual service repairs and with that, I had to pay a $100 deductible, so there is no claim to submit. I would recommend them.

I was with another warranty company that I became quite dissatisfied with because it got to the point they were trying to deny almost every claim I had. So I left and went with TotalProtect and so far I’m quite happy. I had one small problem and they were able to take care of everything. Everybody was friendly and the work was done. I would definitely recommend TotalProtect Home Warranty. In fact I referred somebody to them last week.

When we purchased the home, HMS Home Warranty was included with one year left. Unfortunately right after we moved in we used the washing machine and it broke so we called HMS to submit a claim. We had a wonderful experience. I appreciate that everybody made it easy for us. Sometimes the representatives are busy but I understand that everywhere is busy if you have more and more customers.

The technicians that I've ever interacted with has all been very professional and very kind, plus the quality of work is excellent. In fact, I recommend TotalProtect to people all the time.

Everything was great. HMS Home Warranty took care of all they needed to do.

I’ve had TotalProtect for years and never had a problem submitting a claim. Although I can do it online, I’m kind of still old-fashioned and would like to talk to somebody, so I usually call personally and they’ve always been helpful. Technicians have always been great. This last experience, it was freezing cold when my furnace was acting up and I called them that night. They got me connected to the company and they called me the next day, and came right out. I know they probably get a lot of furnace calls around this time of the year, but that didn’t cause any delay in my service.

We've had great experience with TotalProtect. They're always very courteous and nice. We usually get prompt service and the people that they send seem to be very competent. We are very pleased with everything.

HMS Home Warranty takes my claim very quickly and easily. I have a choice to do it either online or by phone. And all of the contracted providers have been very nice and fixed my problems. In general, it's been a really good experience.

I've heard about TotalProtect years ago from a co-worker. It had a better deductible and they covered more appliances than others so I went with them. They had good people too. The customer service rep was really nice; walked me through everything I needed to do. Also, their technicians were very professional. They called me when they were on their way so I didn't have to sit there and wait for hours and when they got here, they didn't drag off the work. I'm happy to note that their work on my recent claim look like it was a way better job than what was done for my sink before.

Submitting the claim was very easy. It was a great experience for me. The stove was installed within 2 days and there’s no problem at all. I've had TotalProtect for years.

They say HMS Home Warranty is supposed to be pretty good so I went with the experts. There was one situation though where they didn't tell me or explain things to me until the technician came out and said, "They should have asked you: Was it inside the home or outside the home?" Because he said it would save him a trip and I wouldn't have to pay $50 for him just to tell me the problem was inside as opposed to outside, because if it was outside, they said they weren't responsible for it. They never asked that question. Everything else has been fine other than that. All the technicians that have been out so far have been actually great. I would say it was a very good job. I felt it was completed properly.

When I submit a claim, no one ever calls me back. I always have to call them. One incident, I was out of hot water for almost two weeks and another week right behind that. Their customer service is terrible. The technicians that came out, though, were excellent. They knew exactly what they were doing. I got hot water and I got heat. So everything is working fine.

I would recommend TotalProtect Home Warranty. I had a problem with my furnace and called TotalProtect. They gave me another number, somebody to call. I called that number. They came out, sized up the problem and took care of the situation. They're reasonably on time and knew what they were doing.

I've had HMS Home Warranty since I bought my house in '96. The owner that sold us the house paid for the first year, and we've just been renewing it every year. The last claim I've submitted was faster than ever. I called and talked to the courteous claims lady rep, and she filled out all the forms to make the claim. Three days later they had a technician from Sears out here who quickly fixed the problem - he was a nice guy who knew what he was doing. I feel like the repair was done well and that it will last. I like it.

I have a recirculating pump on the water heater and they installed against the drywall and the whole house vibrates when it's running. I'm not too happy with the way it was installed. I'm not sure that it was correct. In other words, there's no water in it until there is a back flow, a back flush, but they installed mine hanging down so it stands to reason it's already filled up with water as far as I can see. It looks jerry-rigged to me. Also, I got charged for an expansion tank and I'm checking with the Massachusetts and southern other states that require an expansion tank, they show it pointing up. They set it outside and called a friend of theirs who specialize in selling water tanks.

A technician came over and he was nice and very professional. They helped us out and we didn't have any issues with the claim.

When I bought my house, the seller provided a year of HMS. He bought it for a year for me and I liked HMS so I renewed for the last five years. The kind of businesses they hire are a little sketchy though. The first company they contacted didn't respond in about six hours. So I called HMS back and they got another company. HMS took care of me but the company that they were working with did not. The problem eventually got fixed the next day -- we got through it and it was okay.

Submitting a claim is not hard. You just dial in and either use the automation part of it or you may get a live person. The claims rep has always been professional. Their technicians were excellent. I'm satisfied but I really wish that TotalProtect offers something that covers everything. There are exemptions and that's kind of frustrating. I'd rather pay a little bit more but have a package that covers everything.

I've always been pleased with HMS, from claims submission to the technicians that come to service our appliance. But there's a couple of contractors that I used that I had trouble with. I reported and explained it to HMS and they never came back and we never used them again. I would definitely recommend HMS because I felt like they resolved the issue and it moved on. When I said, "It's not working. It never was resolved regarding this issue," HMS took my feedback and gave me someone else. We've been very happy with the quality of the work that was performed. Everything has been good and fine so I would certainly recommend HMS, especially if you have older appliances or things that need repair. We stuck with HMS because one of the contractors said, "You're going to have some issues with the house later on." So we kept renewing with HMS and it's paid off every year.

I'm happy with TotalProtect 100%. Their people are polite, helpful, and handle all the fighting if there's any fighting. The technicians were excellent. I recommend TotalProtect to other people. I love it.

We've only had the house for four months and have submitted claims with HMS around three times now. The warranty came with the contract when I bought my house, we just kind of inherited it, but because they’re doing a great job when our year’s up we’re thinking about getting it on our own. We’re going to re-up it ourselves to another eight months. That’s how much we liked it. My wife likes it too which is even incredible! It’s been great. In fact I’ve had the contractor I hired to fix the ceiling come back and paint part of my house too just on my own.

It was convenient to get TotalProtect and it came at the right time. The claims representatives were very courteous and able to answer our questions. The technicians also did a great job. It took them a few minutes to fix my washing machine and it's absolutely wonderful. We are very satisfied. We had a problem and they fixed it. Life is good.

It was convenient to go with TotalProtect through my mortgage lender. So far, my experience when submitting a claim has been good. Their customer representatives were courteous and able to answer my questions and the technicians that came to service our appliance were knowledgeable. I'm a satisfied customer.

We've always been satisfied with HMS. We live out on the boondocks so we think it's a good to have Home warranty for service calls. HMS claims representative and technicians were good. We have a service call in that was supposed to come today and he had been here recently to fix it. But he didn’t come out. He was going to order a part before he came out. Other than that, the service and work have been good.

I'm quite pleased with TotalProtect. The last technician that they sent was very professional in his explanation about what caused the problem and what could be done to prevent it, and few little things that I wouldn't have thought of or most of the repairmen wouldn't have given. TotalProtect is efficient and professional for the most part.

On one of my claims to HMS, the process was a little shaky. I had an issue with my heat. The repairman came out to work on it but I had to call back the next day since it was not working. The repairman said I didn’t need to pay so I called and asked the agent for a new claim number and was told I had to pay for another claim. We went back and forth for two days because they say it was a different issue but it wasn’t. Finally, the supervisor called and I was told by the repair guy that I didn’t have to pay again. I think the repairman called HMS to clear things up for me because I haven’t heard anything else about it. It was frustrating but other than that everybody was nice on the phone and I still had a good experience.

I've been with TotalProtect Home Warranty for years. Their service has been great so far. You either call or go through their website to submit a claim, which is a piece of cake. Their people are thorough and professional. The technicians fixed the issues that they've addressed, and I feel good about the quality of the work that they performed. Great service, good responsiveness, and great results. An overall success so far.

I highly recommend HMS for somebody who just purchased a home. It's very convenient to use their service. When I told them the problem, the rep suggested who needs to come out. They came and fixed whatever needs to be fixed. Most of the technicians were knowledgeable. There was just one incident where the technician was trying to quote me a price higher than my copay. I also need to deal with companies with no smoking policies because we smell cigarette smoke off the technician who comes out.

They were nice in dealing with my claim and courteous in answering all my questions. A technician came and fixed my ice maker and quality of work performed was good.

The contractors that HMS preferred to use did not get back with me until a day and a half later when it was below freezing temperatures outside. Since it was an emergency situation, they allowed me to call my own contractor which came out that day and by the next day, it was all fixed. HMS Home Warranty was quick and cooperative but not their contractors.

TotalProtect has been excellent and I’ve always had immediate service. Usually the technicians have been good although on rare occasions, one or two were sloppy in their work. I don’t have to have any call backs and have been very satisfied with it. The only thing that TotalProtect was not able to do was to get itself put on my new mortgage. In the past, I had always paid them monthly premium through my escrow account on my mortgages but for whatever reason, when I refinanced, TotalProtect and the bank couldn’t talk to each other. Not a problem - I put it on my credit card, but I just found that very odd.

HMS came with house that I bought. Submitting the claim is easy as you can do it over the phone or through the automated system. However, the automated system doesn't collect enough information. The refrigerator and washer technicians were friendly, knowledgeable and quick. Both times when I called the service technician either they didn’t fully get the message or didn’t get the details. I had to call back to verify the appointment but the person was very friendly and fixed it quickly.

I hadn't submitted a whole lot of claims. Most of them were just on my heat pump. They replaced my water heater once and it took a while. It was kind of a slow process for me because I was the one without a hot water. But then when I came to do it recently, they came and did my glass door for me, it was very quick. I call, they'll come out and service it, and then I'll pay. I haven't had any really bad experience with TotalProtect. I've even referred them to other people because of the price.

We've had HMS since this house was purchased. When I call to file a claim, I'll get someone to talk to and I won't get a machine, so that's good. Then within the next day, they will arrange someone to come and take care of the repairs for something that is covered. They'll do that within a day or two of our call. They are good.

It's been good so far with TotalProtect and I'm happy with it.

I was with a different warranty company. I asked a guy I was working with which home warranties are the good ones to work with and HMS came on top of the list. One time, I was out of town and my wife was at home. It was cold but the furnace wasn't working. She called but the first person couldn't get out right away. Knowing it was cold in Kansas City, HMS contacted another contractor who came right out and repaired the unit.

I've been with TotalProtect Home Warranty several years and I've never had a problem. They've always taken care of what I needed taken care of.

HMS Home Warranty came with the package deal when we purchased the house. Submitting a claim was easy because I just did it through the website, unlike before when I had to call and talk to a claims representative. I just got an email notice about the company that was going to help us. The contractor technically understood what was needed. He informed me that there was a part missing in my refrigerator and that's why the water dispenser wasn't working. He said that he would have to submit the requirements and get approval. Four days later he came back, put in the part, and everything worked fine afterwards. It was a good experience and everything came out as expected.

So far I just had one inquiry with TotalProtect about my heating. Just before it got too cold last year I found that I needed a part, so they came and put it on. It's all good. The technicians were nice in explaining what was going on and what part I needed. I'm satisfied with TotalProtect.

A friend who is a realtor told me that HMS was a lot better than others. That was enough for me so I chose them. They are very good - always right on it. I call and they take care of it. They send somebody out and always do a follow up. I've always been happy with who they sent and I will continue to use them.

TotalProtect was recommended by Wells Fargo. I trust my them so I went with it. I've used them from plumbing to microwave repair to electrical. Once you call them for an issue, they will give you a person who is going to resolve it, and give you the claim number. You then pay the $75 minimum payment. Technicians are responsive, timely, courteous, and professional. Any work I haven't had to do I would just call them to return and/or to redo the job. If the job is done right the first time, they explain to you the issue once it is identified. They take the problematic item apart, brief you on what the problems are, and tell you what it would take to fix it. If they don't have the needed part with them, they'll go pick it up and come back to finish the repair. Then I give them a check and away they go, and they leave me a happy, happy customer.

It was easy to submit a claim to HMS. We submitted it through the phone, got a number to call and that was it. The technicians were very good and explained what was going on with my dishwater. And the work performed was excellent.

I couldn't be happier with the whole way that TotalProtect works. The service and the people who come out to the house have always been excellent. Over the years they've improved the process of filing a claim through the phone. They've made it much easier. They ask me why I'm calling and set up the appointments. At any point I need someone to come back I usually get a phone call from somebody telling me what the repair is and if it's covered or not. Outstanding.

The company that's been sent out by HMS Home Warranty to do the repairs has been very quick in response. It's been good with HMS.

I didn't like the warranty provider I was with, that's why I switched to TotalProtect. So far, I've been impressed with it. They were excellent - everyone was helpful, prompt, and really good. The technicians were knowledgeable and courteous though we didn't have any work done yet. I was denied. My situation wasn't bad enough. It was my water heater and they explained to me that as long as it was giving out hot water and wasn’t actually leaking, that I just have to hang with it a little while longer. I enjoyed TotalProtect and was honestly told some good information. I understood what the lady explained to me.

When I call HMS the serviceman usually comes the next day so it's been a good experience.

Since I bought the house I've always had a home warranty. I went with TotalProtect as it came through Bank of America. I have called the representatives a couple of times to place claims or change things and they're cordial when they answer the phone. Most of the times they are able to take care of placing the claim or making appointments for me during the call.

I chose TotalProtect because of monthly deductions coming out with our mortgage payment. In claiming, I do everything electronically. The technicians have been very good except for one plumbing issue. We needed some plumbing done for a problem with the drain and the plumber was unable to show up for three to four days, and that doesn’t work too long with drains. We eventually had to call a third party to take over that. Other works they have done were, however, top-notch - eights and nines out of tens.

The HMS claims process is fine except with the last claim that I had with them. It was subzero weather and my furnace wasn't working but then I'm the one that had to call around and get someone to come in here because the company that HMS contracted didn't respond since it's the weekend. HMS was supposed to reimburse me on this but I still haven't got it.

The representatives from TotalProtect has been awesome. In the most recent claim I had, they were very proactive in helping because some of the vendors did not want to do the work. The original technician that came out to diagnose the issue told me what was wrong. Unbeknownst to me, he called TotalProtect and said that he was not going to work on it but never notified me. I found out later though a representative that they had reassigned it to another vendor. The last technicians were awesome. I learned a lot about heating and cooling. All's well that ends well.

HMS is part of the deal when I bought my home. Everything is good - from submitting claims, the representatives, and the technicians they send.

I like the peace of mind knowing that I have items covered by TotalProtect. It has been an easy process to submit claims. We’ve gotten good people who seem to be conscientious with what they’re doing and very professional. The quality of work was top-notch so I definitely would recommend this service to anyone who’s a homeowner.

HMS was supplied as part of the sales agreement when we purchased our home. It's every easy to submit a claim. I called their 800 number and explained the issue to their claims representative and he informed me who would be taking care of it. They were always nice enough to know and make the appointment for me so I wouldn't have to. The technicians sent out were completely professional. They came in, identified the problem and took care of it. I was happy with the quality of their work - I'd recommend HMS.

I've had good luck with the claims so far. However, when I called in for my refrigerator, the first contractor came to look at it and said he will need a week to get the needed part, but I never heard back from him. Finally another technician came out and by the time he got it diagnosed and got the parts in, it was another five days. So I was without a refrigerator for the better part of a month. They finally said that it had to be replaced in about three weeks and it was another week or so before I got a new one. My most recent claim was great though. It was for my air conditioner, and the tech that came out had the replacement part on his truck, and the whole thing was repaired in an hour. It couldn't have gone any better. Overall, I'm satisfied and I'm getting what I'm paying for.

HMS was recommended by the real estate agent. Their claims rep and technicians were good. The technicians were also on time and I was happy with the repairs.

The claims representative of TotalProtect has always been very pleasant, efficient and extremely helpful and the technicians they send have been professional and their quality of work is good too. I had one experience where the boiler company that was scheduled to come told me they were not going to be able to get in as scheduled. I called TotalProtect back and they were able to put me together with another company that was a little more local to me and they were able to come in that same evening. I would recommend them and have.

I have nothing but good things to say about HMS Home Warranty. Claims representatives were all good and acted right away. I went online and got a call almost immediately afterwards to set the repair up. The guy came out and fixed everything. At first, I thought it would be a pain but everybody treated me really nicely. They were professional and I couldn't be more happy.

With TotalProtect, they usually fix the problem promptly. There were several surprises so far though in terms of the coverage - I didn't read some of the fine print so when I needed something put in my air conditioner, TotalProtect didn't pay for that so it's going to come out of my pocket. There were some hidden fees too that I didn’t know about but other than that, the service is great, the people were great, the reps were great.

I call HMS and they took care of everything I needed. So it has been very easy. I talked to and watched the technicians when they came here. The only time I had a bad experience with them was on a particular water heater I had but I called back and the representative handled it great. They recalled the techs they sent and got somebody over here qualified to handle the repair. And they fixed it right away.

TotalProtect is exceptionally helpful! The agents are pretty knowledgeable and they've always been really pleasant when I called. On the customer service end, I remember there was one young lady and I was pretty unhappy because the earliest appointment they could get me was three days from what I wanted and I had a plumbing issue with water everywhere. What she did was put me on hold and really research to see if there were any other companies in the area. Given the fact that it was the weekend, it was the earliest appointment that I could get.

I had home warranty before but I didn't like it and got rid of it. And then I talked to one rep and he told me what TotalProtect was all about and she promised me that it was totally different from what I had. So, I decided to sign up at that point. The representatives were courteous. They were extremely helpful in letting me know the status of my claim and what they were doing to resolve it. I had to have my part ordered, causing a little delay, but it wasn't a long one.

I have had nothing but great success with HMS. I love them and I'm going to continue my home warranty with them. I have two homes and don't want to have to pay for a lot of rental repairs so that's why I'm with HMS. They have a local rep here that I trust, Mr. Thomas **. He's a great rep. He explained the whole program very well to me and sold me the warranty. I've just stuck with it since. I've also had excellent service when it comes to claims. We've had the plumber a couple of times and I love him. Everything with this company has been great. They get things done so fast and are so friendly. I'm a realtor so I've had the opportunity to recommend this to other people and it's worked out really well.

TotalProtect was offered through my mortgage company and submitting claims have been very successful - no complaints on that. The claims representatives were very helpful and the technicians were prompt on the visit. They were They went to work real quick and solved the problem. They answered my questions too.

I had to do a claim with HMS Home Warranty and it was pretty simple. Their claims representative were helpful, explained the process to me and it worked out as they described it. The technicians came out to fix it and got there before I did. The inspector of the unit told me what the problem was and fixed it right away. Although I'm still experiencing an issue that existed at the time that we experienced the problem, it's not quite as bad or as often as it was before. No complaints.

Everything with TotalProtect is good so far. It's perfect and I will recommend it to a friend.

I don't have any problems with HMS. It's just the technicians that they sent out. They don't like to listen to what the customer is telling them. I know my unit. I've been in my house for 13 years and I had prime example. Before I called HMS, I had my unit serviced and cleaned before the winter came in. Prior to that, I had the people that gave the service to come back out and they described to me that I need certain parts. They wanted to take an extremely a lot of money. So I said I'll pay for the extra service that I had to pay to have them to come back out.

Claims process was real easy and simple. Reps on the phone were very helpful. Technicians that have been sent to our home were excellent. They were on time and did a good job. They were very professional.

We had a few claims in the first year and I was satisfied with HMS Home Warranty's service. Everything has been great except for one situation where they weren't able to get anybody out that night, so then I had to contact my own provider, and then I had to submit receipts but that seemed to be a little bit of a hassle, and it took a while to finally get my money back because they lost the receipts I submitted. But other than that, whenever I've had to use the ones that they have provided, it's been great. The technicians that came to service our appliance were really friendly, courteous, and knowledgeable and got done what needed to get done. I'm keeping them going forward.

It's a good home warranty and they have great service. I haven't had any problems yet. The technicians were very professional and they get the job done. Submitting a claim with TotalProtect is very easy. All you do is call in the 800 number and tell them what’s wrong and if it's covered they will set it up for you.

When I bought the house, I was given a choice between keeping the appliances or they would buy the house warranty for the first year. My friend who is in real estate advised me to get the warranty instead. In the last nine years that I've had them, I used HMS Home warranty a couple of times and never had a problem. There was one time that the technician did not show up on an emergency plumbing repair but other than that they've always shown up, always got the top gun and have been pleasant. I would definitely recommend HMS.

I've had a good experience with TotalProtect. Although the last time that we filed a claim, our stove was broken and they sent out a GE guy and he didn't even look at the stove. I just told him what it was doing and he says "Oh, okay." He looked at the stove long enough to get the model number and he left. He said we have to order the part so I said okay. It was a week or a week and a half. The part came in, he changed the part and left. Within 10-15 minutes, the stove was doing the same thing it was doing before. So I called back and then they sent somebody, then they called GE and GE couldn't come back for another week and I said "I've already been out without my stove for two weeks now and that will be like a whole month."

Our house is 135 years old so it's got some other problems with it but the HMS has taken care of it so far. I've submitted three claims so far. One time they didn't think that it fell into the realm of what was being covered, and I said it's part of the heating system. They finally said that they'll have a contractor call us from a company that's in our area. The contractor came out and I had to pay him $100 deductible and they took care of it. And this happened on a couple of occasions.

They're courteous and processes the claim pretty quickly. I’m a pretty satisfied customer. I have no issues with them. The technicians know what they're doing and get the job done. With everything that's been fixed so far everything is still working.

We had HMS for a year written into the contract when we bought our home and it's been great so far. When we moved in we had several different things that we had to get fixed within the first month. They were breaking one after another so we've used it three times now. I like filing the claims online because I think it makes it faster and was more streamlined compared to doing it over the phone. Their claims representatives are always informative and get back to us in a timely manner, which is good.

I've used TotalProtect three times; the first time I have to admit, I wasn't satisfied with their work. This is because the technician said he will order a part so I waited a lot, until when I called, he said I was supposed to order it - it was all a mess. But right now I'm very satisfied with my experience with their service enough for me to still recommend them to people.

I was very pleased with the way HMS handled our claim. The customer service people did their job and helped me out.

I'd recommend it for sure. TotalProtect has done what I expected them to do.

Our real estate agent encouraged us to have HMS Home Warranty and it made sense. I was able to use it for a couple of claims. One was our stove and one was our hot water heater. With the hot water heater, everything went really well. They came out, checked the hot water heaters and they replaced it. The company that did it was good and everything went very well. The plumber who did our water heater was great. I'm very happy. As for the stove, it works fine now but the first two people either didn't show up, didn't call or they had showed up but didn't know what they were doing. My wife called back and finally got Sears to come out. They saw the problem immediately. It was just a simple element and they were able to repair it. I'm glad we have it and it worked out very well once we had the right people doing the work. Our experience with HMS was excellent.

Claims submission at TotalProtect is very easy as it will only take three minutes tops. I only talked with one guy once and called to see if there was anything else I needed to do. He checked and told me I was good. Very easy process. I never met the technician and since the unit he was repairing was outside of the house, I didn't need to be there. I left him the deposit check and he got it. I didn't have to take any time off work and I really like that.

HMS took care of things while we're out of town, so we really appreciate it. It looks good all the way through.

TotalProtect has been great. They've done what they're supposed to do. The problem is finding people where I live to work on things that are under their contract - like garage door, openers and stuff. I had a bad experience with that but it eventually got taken care of and it was no fault of your company. But then they leave the option, if they can’t find nobody, it’s open to me to find somebody local and I’ve always have, and they pay them. It's just finding someone local to do it.

It's been easy to file a claim with HMS. I've talked to their representative over the phone once or twice and they were knowledgeable and friendly, and it was relatively painless. The technicians they sent out were good. They were courteous, explained thoroughly and cleaned up after themselves. There was one that I wasn't super excited with the results I got. It was for the plumbing but other than that, they all fixed what they said they were going to fix.

Total Protect did what they said they would do. The plumber changed out the hot water heater and everything seems to have gone well except that it doesn’t seem to hold 50 gallons because it doesn’t fill up the bathtub before it goes full. Other than that, it was a very satisfying overall experience.

I had three claims in two months: one minor, two major. TotalProtect responded to my claims promptly, sending workmen to assess the problems. Once the assessment was submitted I was informed of what would be covered and the work began immediately. TotalProtect replaced the entire airduct work in my 2000 sq ft home. Then I discovered a gas leak over a holiday weekend, 30 degree nights. It took a little longer, but the job got done. I am a happy camper!

HMS Home Warranty has a reasonable cost so I went with them. Everything went great and I had no problem. They got a technician out here right away and replaced the furnace. The quality of the work is real good. Their people were professional and expedited everything. They got it all taken care of and did a great job.

TotalProtect was good once we got on the same sheet. I have a home and things do fail, and they were recommended by the mortgage company. Once I got them on the understanding that my hot water heater is not working and I can't take a lot of time for them to research when the plumber (who is, by the way, on their list of approved plumbers) says he can provide something, the cycle time to get this done went from seven to ten business days to a day and a half. Which is good because...have you ever tried to take a cold shower or cold bath? It's not fun, right? So finally when we got on the same sheet in understanding the urgency, it got elevated to a faster pace which is what has to happen.

We had an issue with our washing machine and the person that I spoke to, the claims agent, was unaware of the fact that there’s only a couple of companies that are able to fix them. It was a little bit upsetting because we thought they were gonna be there on a Wednesday and they didn’t show up for a couple of days afterwards because the company they had couldn’t repair our type of washing machine. Anyway the technician that finally came to fix our washer was absolutely great, knowledgeable, and took care of it without a problem.

When I had some problems with getting the problem solved on my heating unit and whatnot, I called the TotalProtect people back and they were very, very helpful in getting the problem resolved. The representative was very knowledgeable, helpful and knew who to get in contact with. Some of the technicians were outstanding and the last technician was particularly great. I like them enough that I signed an agreement, an annual inspection for them to come out and do the maintenance on my air conditioning and heating unit. Two of the technicians were friendly, they were customer-oriented and they encouraged me to get the maintenance agreement through the company.

I had some pleasant experiences with TotalProtect. Each time I've had to utilize them, I haven't had any complaints. They've been great. No doubt, I would recommend it.

The previous homeowners had an account with HMS and it transferred to me. I filed a claim when our air conditioner was making a lot of noise. It was a heater-air conditioner combination and the fan unit was very loud like a helicopter is taking off. The claim went well but it didn't really fix the problem but that's not the problem of HMS. The contractor said he couldn't fix the problem and something was broken. It was confusing as it does not qualify for any kind of replacement because it’s just loud and is still working. It was just a very old unit but they did what they could. The technician was prompt and and he made some suggestions, and told me how much a replacement of the unit would be installed. I'm just frustrated that it can't be fixed without me actually replacing the unit myself at my own expense. But since it was an unusual situation I understand. The service was prompt although it didn't solve the problem. Life goes on.

BoA sent me some information about TotalProtect on my mortgage package. I've never heard of any companies like it and I hired them - the idea of home warranty sounded good to me. Their claim submission is easy enough, just punching buttons and talking into a machine. All of my claims apart from the one recently had were taken care of, but the latter took over a week to get a hot water heater in. Their service seems excellent to me however and I'd recommend them.

We've had HMS for years. We love it. They're excellent. Everybody I've dealt with has been professional and has done a good job for me.

TotalProtect has taken care of all the problems we've had. Value-wise, I've been happy with them. The only thing that I would prefer would be vendors that were more mainstream. Some of the vendors they use are for good reason, probably the less expensive vendors but they're also the ones that aren't quite top quality too. They do get the job done.

It went well with the claim with HMS Home Warranty. There was some time that it took from us on occasion but it's understandable. When the plumber came out, they had to diagnose the problem and then call in a proposed remedy and the cost and get authorization for that but it worked out very well. The plumber was great. He was very polite, very helpful, and just did an excellent job all the way through. So far so good. We feel like they did a good job.

I was displeased with the initial visit charge TotalProtect has billed me--it was high. It's good that their claims representatives were excellent and the technicians they sent out were very helpful and willing to explain the problems with us. They were very accommodating, very pleasant, neat and they left the house very well.

I'm a realtor so I hear about companies like HMS Home Warranty all the time. My husband was the one who chose HMS. The claims representatives were good and are usually very helpful and get things done promptly. Sometimes, though, it's frustrating because they give us repair people, that are way away from us. So if there's a second breakdown or a follow-up needed, it just seems really stupid to me that they're hiring somebody that's an hour and a half away from us rather than somebody around the corner. But when they came to service our appliance, the technicians were great and the quality of the work was good. There's not further breakdown. Overall, it's been positive.

We've been with Total Protect for a long time now. Claims processing is pretty easy and they have good representatives for this. There was a bit of issue with the technician though - we started off wrong. At first, he was a little pushy in a sense and wanted to work pretty much far away; I had someone else to meet him there. My wife also had a frustrating discussion with him over the phone. But once the operation got started, everything worked out great - the quality of work had been good. This company has excellent service and great customer service. I have actually recommended them already.

We were offered HMS by our title company for no charge so we went ahead and used them. The claim representative on the phone explained how it all worked, and then setup an appointment for a person to come out and take a look at the dryer in the house which we were having some difficulties with. The technician that came over was knowledgeable and courteous but we were surprised that he was able to fix our unit with just a part.

I'm in the real estate business and I believe in home warranty. That said, I'm very happy with TotalProtect. When I need to submit a claim, I just called them, go online, and do the follow up--that easy. The claims representatives were very cordial, friendly, caring. The technicians that have come to our home were outstanding: they're trustworthy and very considerate with my property. I once had to leave them alone for a while and when I came back, everything was perfect. And when they completed it, it looked like they'd never been there. And they were willing to accommodate me by replacing the same efficiency unit I had. I did pay an extra amount to get the higher efficiency unit, but it was my cost. I'm happy with the new unit I've got--It's a 95% efficient unit and I'm very pleased with that. They're an outstanding company and a pleasure to do business with.

I've had HMS insurance for years in various homes I've owned. When I've been able to speak to an agent, it's generally been good but not so much when I tried to do something through their computer system. The technicians they send were also good and knew exactly what the problem was and took care of it. It's been good for the most part with HMS.

One of my friends from Bank of America recommended the TotalProtect. Claims submission was very good and seamless. There were couple of people they've sent that I didn't like but most of the time they did the job well. It's been great. Everything happened real quick and without pain. I had a very nice experience using TotalProtect.

HMS Home Warranty usually got back with me quickly, except this last time. The last time that I called, my water heater went out, and they put me in contact with a plumber. But the plumber never called me back. They called me back about five days later. And I never heard anything else from HMS Home Warranty. They sent me an email about six days afterwards to ask if the problem was finished and if I got results. But the bottom line is, the plumber didn't come out and I didn't hear anything else from HMS, so I had to go outside and get somebody else. But that was the only time this happened. And I think that was because they were getting a lot of calls because of the weather (it was snowing) so I really can't hold that against them.

It's been a good experience with TotalProtect. The process was smooth and I didn’t have any problems.

HMS Home Warranty is great. I would recommend using them.

I was pleasantly surprised that I didn't have much interaction but everything went through. The plumber took care of everything and was pretty quick about it. I was prepared for the worst, but it didn't happen.

I had bought some property before and then I had a problem and I didn't have home warranty. I wasn't even aware that you could get coverage like that. So when I inquired with our realtor about home warranties he brought up HMS and I thought it was a good idea.

I had positive experience with TotalProtect. If they can't find someone to help me out, they've gone above and beyond to try and locate someone. I have even recommended them to friends.

I was dreading calling and going through all the claim process because on my other two properties, the home warranty company was absolutely horrible. To my relief, I called HMS and a real person talked to me. She immediately put me on hold and contacted the plumber, came back and gave me his contact information, said he would be contacting me when they opened because this was early in the morning. The plumber called me after. Everything went through so smoothly - he came and went downstairs, checked out the hot water heater and confirmed that there is a problem.

HMS is very responsive and user-friendly. They have informative reps -- consistent with their service and just really nice and helpful. The technicians they send are very good. Like one time, we had a water chink and water heater most recently replaced, they were really good. The only thing which has nothing to do with HMS, it just might be the weather, is that we had to wait two weeks before we could get the water tank replaced. We were nervous because it was dripping into the basement, and the technician said "Call us if the bottom falls out." If that happens then hot water would have gone all over our finished basement. Every morning we were hoping that it didn't completely fall apart, and it didn't. Luckily the technician was great. We would use him again.

Submitting a claim to TotalProtect was pretty quick. The technician that came to our home was very, very helpful. He described every detail - what he was going to do and how much it was going to cost. The work performed was very professional and hey were quick about it. It was done less than three days, which is very good. This is a very nice company to have in case of an emergency.

I had to submit one claim and it was an easy process - we got the problem taken care of quickly. The technicians were great and explained pretty thoroughly.

We have TotalProtect with our home warranty insurance. It’s for double coverage. As long as you get to talk with somebody, submitting a claim is easy. They get someone out the next day most of the time. The contractors do the job and finish it, sometimes the same day, if not the next day. I'm highly satisfied.

I got an older home so I decided to look into getting a home warranty. My realtor recommended HMS so I went with it. Everybody was real helpful at HMS. Their claims rep was nice and their technicians were good. The first technician came a couple of times but the third time, he never called or showed up. So I had to call back and get a different one. It was for a heating unit. The technician did all he could do although I think I’ll definitely have more problems.

TotalProtect is responsive and their employees were courteous and professional. I've just had called in when I've had issues with my appliances. They scheduled somebody to come out, they come out and fixed it. So it's really no hassle. I've had it a long time, and It's been very good. They do what they're supposed to do, and it's excellent, and that's all I require.

I have an excellent experience with HMS Home Warranty. The last two technicians, the electrician and the plumber, were excellent at what they did and it's held up. They had nice personalities.

TotalProtect is one of the best things I ever did since I've had my home. It came with my mortgage company. I tried them because I think it's a good thing. You could never have too much insurance, and I could pay everything through the mortgage company. The best thing is submitting a claim. It was very easy. They were so good. Their representatives were always very positive and very helpful. The technicians were very respectful. They do what they're supposed to do and they've been good.

What I like about HMS is it's easy to understand how the coverage works. I called them and I was explained everything. It’s also very easy to submit a claim. If something happens and I’m freaking out, I was reassured that everything was gonna be okay. It’s hassle-free, worry-free. The claims representative was very polite, pleasant and did show they cared with our problems. Everybody was very professional and did what needed to be done. All claims were worked mostly in a timely manner.

HMS Home Warranty was part of my home purchase. Submitting a claim was fairly easy; I didn’t have any issues. Their representative and technician were quite professional and the problem was taken care of immediately. The work that was performed was very good and high quality.

I have no problem with TotalProtect. They come out and whoever the contractor is, does the job. They explained everything to me on what they're doing. I've been happy with whatever they've done.

I like that TotalProtect have their own set of people that they send out. You don't have to look for any people on your own. You can trust that whoever they send to the house is the right person for the job because the work they do has great quality. Recently my water tank was leaking and the guy had just put off the driveway and I called the lady back and she got in touch with him and he came back. Turned out it was a pipe that wasn't tightened. He tightened it up and he was back on his way. I even recommend TotalProtect to one of the maintenance guys at work. You call them and you tell them you got a problem: it's that easy.

HMS Home Warranty offered the best options and deductible so we chose them. Claim submission has been very easy. They were very helpful and good too. The only time I had a problem with them was when we had a problem with our heater. It took a while for them to come out here, but I don't think that was anyone's fault other than everybody else's heater had gone out as well at the same time. So he was just very over scheduled. It was just to replace a small igniter in the heater.

The TotalProtect covered all of the systems and appliances within the house. Other home warranties, you had to buy separate warranties for your heating system, your cooling system, etc. So it just seemed like TotalProtect had a broader span of coverage and a good price.

The last time a technician came, he reset the thermostat that was off in my dryer. This time, the guy replaced it, which needed to be done the last time. Everything was fine on my end, but it would have saved TotalProtect money and time if the guy replaced it the first time. But everything was excellent with everybody. They were wonderful to me.

We bought a house that had HMS Home Warranty on it. I liked the way they handled the problems we had. They’re usually very expensive but it’s actually worth the risk. When I had a claim for my garage door, the guy that they sent from West Virginia Door was very knowledgeable and knew exactly what he was doing and what was wrong. He had it fixed within a couple of hours and did an excellent job. The claims representative was very good and got right on it. She got them notified, called me and made an appointment. I thought it was pretty decent that I only had to pay $50 and they take care of the rest, so I’m very satisfied with it.

To make sure all the maintenance of my appliances, plumbing, everything in the household is taken care of, I decided to get TotalProtect. My sister gave me their number and I have used them for 3 years. My recent claim was real fast because I know I had one already that I had issued. The first one was my garbage disposal, which they came right away. Then I had my last maintenance for my plumbing last month and they found a couple of things here that needed to be repaired. They came right away so I'm very pleased. They're excellent and I've been trying to recommend them.

It's been a pretty good experience with HMS so far. I've had no complaints and would definitely recommend them.

I found the claim process extremely easy. The people I've chatted with have all been very helpful and got me hooked up with a repair service in minutes. It was fast so I've enjoyed it. I haven't enjoyed having the repairs being done but I've enjoyed the ease in which I got them all taken care of. Their technicians were all very kind and helpful and if I had questions, they answered them. I'm very satisfied.

My TotalProtect experience was manageable. Nothing got stressful and I'm happy with the service I received. The repair people took care of everything, got it done right away and were so professional about it.

When I had to file a claim, it was easy and went smoothly- the guy showed up within two days and took care of the issue on his first visit. He was also nice and informative; he walked me through what the issues were and how he would fix them.

I don't have a problem with TotalProtect, not per se; I've been with them for about five or six years and everybody's usually nice and polite and right on point. But I have a problem with the people that they have contracts with. I had a garbage disposal situation. I needed a new one. TotalProtect found somebody and made the appointment but after that, I don't know if they have any control over what happens once they make the appointment and the person is supposed to come out, and they give you the phone number.

The work they did was a little bit questionable because I called regarding an issue with my HVAC and water heater and they assigned a technician that basically works on appliances to come out but then can't fix both. The attempt was unsuccessful for both. I had to call back to ask for a plumber and then ask for an HVAC specialist who both then fixed the problems. They were reasonably incompetent but for a home warranty carrier, I've been satisfied.

Very good. They've done what they said they would do for me. I've had quite a few things coming up with them and they have taken good care of it and I haven't had any issues. I would recommend them to a friend.

The previous owner of my condo had the HMS, so I just picked it up. When submitting a claim on my heater, I called the 800 number and they took care of it. had some questions and the service technician came out and shared a few things with me. He said I didn't have a heat exchanger which I didn't know if I had it or not. He gave me some pointers -- what I should do, when to change filters. So it was a pretty good experience. He told me that the furnace was like a year and a half old...he said I shouldn't have any problems with that. So, I was pretty pleased with it. He was friendly and on time. Apparently, the technician called and said that this address was out of his jurisdiction. I called the office and told them. And I guess they gave me extra service delivery charge. But he went ahead and came to the address even though it was out of his location...which was good. It was kind of gratifying because he took care of what I needed to hear.

Submitting my claim to TotalProtect was easy to take care of. The problem was getting the plumber to come out and fix my plumbing. I called the plumbers, set up an appointment and they didn't show up. Called them again, they didn't show up, and they said, "Well we didn't confirm it." I said, "Well, you said this time and I said fine." I had to go out of town so I just put a bucket underneath the leak, and waited until I got back. The third time, I waited two weeks. I finally called them again and got them to come out. They did the job fine once they got there. I was busy and didn't call TotalProtect regarding this issue. I'm not angry with them as I should have called them back. But the last two times I've used it have been very good.

I have encountered several occasions of dissatisfaction with the service providers and made them all k own to customer service. I purchased a policy that was supposed to cover all products offered and also including any unknown preexisting conditions. This not only was more expensive but the service fee was higher than I was accustomed to. I was happy and comfortable with the previous home warranty company I was with. It was upon the recommendation of a dear friend who had this provider that convinced me to switch when my other policy was up for renewal. From that day to this I have been disappointed with the service providers. They appear to be second handed companies or small privately owned companies I never heard of or seen around town which is fine if they were excellent. I had complaints about service with each one and had to request them not send a particular company again. Then I called to have services stopped due to hardship event in my life and they all tried to pacify me and not be straight forward with me that I was locked into a contract. I was lead to believe that I was getting a free month to help me and then I would be let out of the contract if I still saw I could not recover from my loss of income. Today I called to let them know I was not going to be able to financially continue now I'm told I am locked into this and I was supposed to have received two $25.00 gift cards that I never received. I will say to others do your home work, always read the fine print for yourself and not what they say or even a friend tells you. The customer service person told me if I was to cancel today I would still be billed for the service and not be covered for any conditions! I'm sorry but I will not be recommending Total Protect for as home warranty service. When my contract is up I will not be renewing.

It was fairly painless to file claims with HMS. During my first claim, the contractor was not able to provide the service right away but my second claim was better. The technician was awesome - he's very helpful even though by the time he came out and took a look at it he explained that it's not covered under the warranty but explained in details to let me know why and what he can do. He basically provided service. I was also deeply satisfied that he was on time, and that is the number one thing for me. I'm happy with that.

I have been a Total Protect Client since 2005, I have not had any problem, as far as I can recall, I've had only minor claims, all I believe were covered by the $75 deductible. That is until Tuesday Fe 10, 2015.That morning while getting ready to be at work at 4:00am, my water heater died. when I got to work, I called Total Protect to file a claim. The representative was helpful and got the info, she called the3 plumbing company and left a message since the weren't open yet and called me back to let me know what was happening. She told me they would call as soon as the got the message and arrange to take care of my problem, she gave me the name of the company and reminded me that I needed to pay them the $75 deductible for the repair or replacement. Well anyway the company called promptly when the open, and arranged to go to my home and take care of the problem. The repairman stopped my job and picked up the check, and called after having to replace the water heater and said every thing was done and good to go. Well, several hours later when I got home the plumbing company called and said that Total Protect had called and told them, that there was a $500 limit, I said no, that since originally purchasing the plan , I was told there was a $75 deductible change for any covered repair. Well anyway the plumbing company said, that was not what Total Protect said, and that they would have to bill me for $300 and some dollars. I called Total Protect to see what was going on. They told me that there was a $500 dollar limit,I became very angry and said that was not the contract I purchase, the snippy rep. said well you should have upgraded you contract, well I told her, I had never known there was an upgrade and they never tried to inform me of such an option, which since I was already steaming, just made me angrier, she said she would connect to the president's office. Where another person told me that there was $500 limit, I repeated that was not what I had purchased in 2005, and basically told that was the way it was, and still I became angrier. It seems they must have a bounty program , to screw people out of their money. I told them they were unethical, unprofessional and crooks. I then proceed to call the plumbing company and asked them if the had similar things like this in the past. They said no, the said they deal with quite a few warranty companies , including this one, and this was the first time it had come up. I called another company, they said the same thing, that they hadn't heard of anything like this. So I figured, I was being ripped off. So I called a couple of other home warranty companies, asked them what their practices entailed, they said the client paid the deductible on a covered service and they took care of the rest. So anyway I called Total Protect back , and said I wished to cancel the shady, shifty and crooked service. I was told that I couldn't cancel my contract until August, or pay them $291, to cover their services. I asked that the 10 years that I had their service , paid the premiums every month, and got virtually no service from them, counted for nothing, they could repay all the money they stole, scammed and did nothing for and they could take the $291 out of that and return the rest, since they hadn't done anything. I have contracted with AHS, which unlike Total Protect is an honest, ethical and reputable company, the best thing that Total Protect, can do is go bankrupt and go out of business, and clear the way for companies that honor their commitments . I plan to file complaints with The Consumer Protection Agency, Iowa Consumer Protection Agency, The BBB, The Iowa Attorney General Fraud Commission, as well as the Iowa State Insurance Commission, about the crooked , unethical business practices of Total Protect. I'm sure a large sleazy company like them don't care about the common person , who gives them their hard earned money for the fictitious services, but I hope enough of the people they ripoff complain and someday they get justice they deserve.

Absolutely experience. They usually recommend a wonderful company and I have never had any other problems with them coming out here, getting it fixed and everything being done right away. I have recommended TotalProtect to some friends.

The claims process is good and easy. However, I wish the tech who serviced my dishwasher had stayed until the cycle went all the way through because then he would have seen if there was water on the floor.

I have fantastic experience with TotalProtect every time I call them. It's the customer service that you get, they're always thorough, your problem is always taken care of. I highly recommend TotalProtect. Excellent!

HMS has been wonderful. Every time we asked for help, we've gotten excellent help. Every one of the technicians sent here has been excellent.

I called TotalProtect for my dryer. The first representative I talked to was very pleasant but the company they gave me couldn't do it for a whole week, and so I called back. The representative, Hunter, was excellent. He set up an appointment for 2 days earlier than that. But the next thing I know, I'm getting a call from a company that would be there tomorrow. So, he kept working and I really appreciated it. I had no problems with the technicians that came. They were very pleasant as well.

We've had HMS in two of the new house and both claims were very easily taken care of. The technicians I've had come in have done a really good job. The second claim that we did was for a microwave that melted. The other one was one of those real high-end G.E. and the insurance didn't cover that. So they gave us the option of one of a couple that they picked out or cash. When I looked at the ones they had picked out to put in, they were very good and matched the color and the trim. The only thing they didn't have on them was the high-profile name which was fine. They gave me a couple of days to figure it out and do some research online and look around locally at the one they were going to put in because I wanted to make sure it was going to be what we really would want. I was very pleased with the fact that I didn't have to make an on-the-spot decision. It was really, really helpful for me.

I usually submit my claims online and it's been pretty easy. The techs were good.

TotalProtect is a good company and we've had it for years. Only concern is that it takes longer than what you expect. I had a problem with my microwave. They came, looked at it but took them a long time for a few things. They have to let the company know that it’s covered. If it’s an emergency, it takes a long time until it’s processed.

The installers did a very good job and were efficient and quick. The product seems to be working fine and we’re satisfied.

Everything was fine. The guy was polite and on time. He was extra helpful and explained everything. I’d call him back again and I have referred him to other people.

The technicians who serviced my appliances were on time, and everything worked. I never had problems with the quality of their work.

The people from TotalProtect that I spoke with on the phone were very helpful. They did everything in a very timely fashion. But the company for the dishwasher, I called them but they never called me back. But the electrician was really good. That was a good experience. I would recommend TotalProtect.