Cinch Home Services Reviews

I first heard about HMS Home warranty from our real estate person. We chose HMS over other providers because of the recommendation from our realtor. We only had one claim. They got out on a reasonable period of time – couple of days. The pipes were bursting everywhere but they did a very nice job. One highlight of my experience with HMS would be the fact when we did agree on a time and a day, they showed up on time.

I love HMS Home Warranty. That's why I renewed especially because I'm alone so it helps me a lot. Anything I need I always call and they come. I'm very happy with them. The technicians were good.

TotalProtect had a faster response when claims were submitted and most of the vendors they use were pretty good. I don’t have any complaints whatsoever. I first heard about it from mail I received years ago and I liked the stuff that was covered and the monthly fees were right. No doubt, I will recommend TotalProtect.

When I bought my house, the realtor told me about HMS Home Warranty. He advised me that it's the one he has been using and he is very pleased with the service they provide. I trusted him good enough to go with it. When I filed my claim, it was pretty quick. The claims representative was very nice and professional. They sent somebody immediately to come fix the issue I was having. They got in touch with that person for me. They came a little bit later but they still got taken care of it that night, the same day.

We purchased our home and it had the HMS Home Warranty with it. Submitting claims is pretty easy. I just go online and submit a claim. Their technicians are very nice and seemed knowledgeable. The work is good, but most of the time we've just had things move fast and not a lot of work have been done.

The claim process with TotalProtect is very easy and I have been very pleased. The technicians who came to my home have been very good. They’re very professional and are better than I could get myself. They always follow-up.

The only problem I had with HMS was getting through to an operator when I call. My call sometimes get dropped and it would take a long time. Things weren't really efficient at times. But other than that, I will still recommend them because they are very good. They did what they said they were going to do which is what I signed up for.

The guy that TotalProtect Home Warranty sent to fix our air conditioner was wonderful. Very nice in doing his job. Also, he had to come back with something that he had to check and he did today.

I didn't really have any problems with HMS so I would recommend them. The personnel came right out and everything was cleared so it was a good thing.

I am satisfied and have peace of mind with HMS. I usually submit claims over the phone and get the automated system. I tell them what's going on and they give me a number of the service provider. I give them a call and they come out and take care of it. It's that easy. I had a technician come out and work on the garage door a month or so ago and he was very knowledgeable and took good care of me. I was very happy.

When I have claim, I call TotalProtect and they assign me a claim number and let me know who's assigned in my area. Either they'll get in contact with the service provider or they'll give me the name and phone numbers of the service providers. The service providers were pretty good and been on time, which is a good thing. I'm very confident about the quality of work they performed.

Using HMS has worked out perfectly, but hopefully nothing else major happens.

HMS Home Warranty was included in the house when I bought it so I just kept it up. They've been wonderful. I've had no problems ever. The technicians explained everything and worked with me. I'm very satisfied with it.

TotalProtect has been very good. Things have to be really perfect for me to say it's been very good. I've been a customer of TotalProtect for maybe 9 years. I just had an experience with the dryer which had to be fixed. It didn't get fixed right away as it normally does. I think part of the problem was the fact that the dryer is 15 years old. In fact, I called TotalProtect, and I was surprised that they were going to fix it because the cost of the parts in fixing it was almost $200. And I know, of course, I've got to pay the $75 for each call. So I was a little surprised that they didn't just put another one in.

The contractors that HMS send us vary at times. Sometimes they're fast and sometimes slow which is my only complaint. For instance in fixing a dryer, it took over a week to get it fixed. We got a hot water heater that was replaced that took about a week as well. But it is more of just the contractor was busy. They were very good overall. I'm happy with HMS's service.

Everything went well when we submitted claims. We were pleased with the service and getting the two appliances finished up for repair. HMS claims reps were friendly and nice on the phone and they handled it well. The technicians that came over did a good job and everything went smoothly. I would recommend their company to anybody who needs a home warranty.

It has been really good when filing claims with TotalProtect. Most of the technicians that come to my home were good although I’m not happy about the last one.

It was fair. The end result was good. It took about 4 weeks for HMS to get us heat and it was pretty cold so it was a little slow going and I have a husband who is handicapped and a grandson in my home so that was a bit much but we have heat now and it's great.

It's been pretty good. TotalProtect has been pretty responsive as far as working with a person when I need somebody to come to the house to repair something. In submitting claims, I call the basic number, give them my policy number and describe what issue that I'm having. They'll try to find somebody who'll be able to resolve my issue. When the technicians come, they already have an idea about the problem so I didn't have to explain it again and they all can see what the problem really is and go from there.

They were always on time and very courteous. They did a good job and everything was great. It has been very good with HMS.

The challenging part with TotalProtect is there’s a lot of fine print on what's covered and what’s not. But the last claim that I had was quick, efficient and painless.

I like HMS Home Warranty's range of coverage and the price was competitive, and if you're trying to call, the recommendation of vendors was good. When the vendors were going to offer a delayed response - some good, some delayed - I would call back and they would give me another vendor who could respond at times, so they were pretty liberal about that. Also, my dealings with their representatives were all good. Technicians cleaned up after themselves and serviced the work properly. When parts were needed, they inquired about the parts themselves and responded back properly, so no issues whatsoever with the technicians. HMS has a fair market price, the service and representatives were good, and the contractors they recommend have all been very professional. It's the type of product you hope you don't have to use, but has been great when you do.

When I first started with TotalProtect 10 years ago, they don’t have a way of submitting claims on the internet but now they do so that’s an improvement over having to do it by telephone. I’ve had technicians come to my home 15 times of which two are replacement products rather than repair and they all have been excellent. I would recommend them.

Submitting a claim to HMS is easy and the rep was very helpful. All the technicians I've had so far have been pretty nice and knowledgeable, except for one. They are pretty quick on the response. I had to wait a couple of days on my furnace when it was zero degrees but there was a little runaround there, confusion, but we finally got it worked out. Overall my experience was very good.

I love TotalProtect and I'll never do without them. I chose them over other providers because of the recommendation of my brother who's very picky. I had a few experiences with them and for what it ended up happening with things that I needed taken care of immediately was so good that I decided that I might have to cover some more stuff. I have minimum coverage before and I just extended my program to a more coverage. I haven't had any problems submitting claims. I would call the company and they would put me in charge with whoever is in my area. They would send the person out, do the paperwork. I pay the fee for them to come out and it's just been great. I had a really good experience with them.

I just continued the HMS warranty that the house that I bought had. So far, so good, except my recent claim. They told me something wasn't covered and I was under the impression that it was covered because the problem was existent, and then they said I could crosstalk it even. It didn't help me at all. But in the past it is fine every time I had to use it. Their representatives were courteous and the technicians were very good. HMS is efficient and thorough, all in all.

I filed 3 claims after moving into my new home (hot water heater, heater coils needed replaced, and toilet wasn't flushing) over the course of a year. I received a FedEx notice that said they would not renew my contract. They were paid monthly (auto-deduct). DON'T BUY if you plan to use it.

I had a couple of bad experiences when submitting a claim with TotalProtect, but for the most part, it's been good. The last time I submitted a claim with them was when I had a problem with my toilet in the bathroom. The guy that came in did an excellent job. Everything looks good. I have recommended them this year to two people.

I had another home warranty provider and kept it for only two months since they kept saying "This is not covered." So I cancelled and have HMS Home Warranty for my rental properties and so far, my experience with them is pretty good. They know what they're doing. One of my tenants complained about the clothes dryer. We just call HMS and the technician goes there, and the tenants have to pay him $50.00 for the trip. The technician said everything was okay but the tenants had to clean the vent every time they washed dried their clothes. So, they did a pretty good job. I am recommending HMS them to my friends. I got three other people who joined this.

They've responded very quickly. I don’t have any complaints about them so far.

We checked HMS out and we decided to go with them because it seemed like it's good, and also our realtor was recommending it. I've submitted a couple of claims and I had no problems at all with anything. The process was relatively painless for me. I reported it and they gave the claim right away for somebody to do the repair pretty much at the same time. Their claims reps were very friendly and knowledgeable. They were able to get it fixed up right away, and both times it was excellent.

So far, I’ve never had a problem when submitting claims with TotalProtect. Every time I’ve had something that broke, I call them up and somebody comes and repairs it within that day or the next. The technician even hired one to come back and do a tune up on my air conditioner aside from the warranty.

HMS came with my house in Nebraska when I bought it and over the years, I've renewed it. I was very impressed with their claims process. When I submitted a claim they gave me the person to call to take care of the issue and explained my policy and deductible. Their representatives were very cordial and professional. Got it when I need it, and I was very appreciative. I recommended them to my daughter who's looking into it as well.

I had TotalProtect on my other house and carried it over with this new house. The experience in submitting claims with them has been fine. Technicians and their quality of work have been good.

I have had no bad experience with any of their operators. They're very professional and helpful. Their contractors are knowledgeable and honest about everything. Work quality is excellent too.

I bought our house three years ago in 2012 and HMS Home Warranty came with it. I just continued to use it so far for the next few years until that expires. I'm on my third year now and have had no problem when submitting a claim. It was easy. I called them and told them what I needed and they set it up. Then the repair people would come and take care of it. The technician that came to service our appliance was very cordial, congenial and easy to deal with. Everything worked out very well for us and we will probably renew it again next year.

Their equipment that they use for credit card payments and stuff like that is a little outdated. Because the last technician who came couldn’t do the check on the computer or his phone. Then he was going to do a credit card but also couldn’t do the credit card in the computer, so I just scrounged around and looked for some cash. It's kind of inconvenient but their technicians are good and submitting a claim is easy. TotalProtect can get appointment quick.

From submitting claims to my interactions with claims representative and technicians, my experience has been fine and I had no problems. HMS did a great job at attending to our needs.

Submitting claims with TotalProtect was a positive and easy process. The only thing that’s not good is that when you first dial it says, “If you have a new claim, press 1. If you have an existing claim, press 2”, and no matter what you press it starts over again. I had no problems with the technicians and quality of work performed was good.

TotalProtect was presented to us by the mortgage company and it sounded like a good deal so we went with them. We've been there for years and have never had a problem as they always handled the claims very well.

Through my first and last house, I've been with HMS Home Warranty. Submitting claims is pretty quick and painless - ideal with the homeowners. The technician was very good, nice, friendly and knowledgeable so it worked out very well. Overall, it was a great service. They kept in contact and made sure everything's good.

Within two weeks we had four problems. We had the hot water tank went bad, we had the water pressure tank went bad, and we had the dishwasher and the washing machine all go bad. Most of them have been handled well. But the last one, with the washer, I don’t know why they didn’t cover it. I had the same problem happen before to an automatic washing machine and they replaced it. But this time they said “you’re not covered enough.” I said why and I never did get an answer. When the guy came to check the dishwasher I asked him too. He said he didn’t know either. So I had no idea. Nobody could explain it to me. Unless coverage changed since then...

The claim representative at HMS Home Warranty was great and very helpful. The claim process was very easy. However, the first person that they sent out from US Heating & Cooling didn't seem like he wanted to work and came up with an odd excuse that he couldn't sit in the space to be able to do the repair. We had to give verification that the first vendor wasn't willing to do the repair and HMS Home Warranty immediately set up for a second one to come out. The second one was excellent and he was able to do the repair. We are considering renewing our contract with HMS Home Warranty again.

I submitted one claim with TotalProtect and I was pleased with the results. Initially, the technicians that came to my home didn't want to do what I asked them to do, and I told them it was covered under the plan. I don't like to have people come back when we've had some disputes but they sent over the same technician to my house. But they were okay, considering what they had to do. I haven't been pleased with some of the companies that TotalProtect sent over. I've been with them for about three or four years and when I complain, it's as if they're not listening because they will recommend the same company which I have been displeased before. But other than that, I'm pleased with the business as a whole.

So far I haven't had any problems filing claims. The technicians have been fine. The warranty has been the best over the years. In fact, I am getting ready to give HMS number to my friend to inquire about a home warranty.

In one of my refinances to my mortgage, there was an option where I could choose to have TotalProtect, and they would deduct it out of my payment every month. I've been in my house for 11 or 12 years, and my wife had a major, major breakdown in one of her appliances, that had she not had the home warranty insurance, it really would have strained them financially. So I thought it would be a great idea to get into, and that's what I've been doing and I love it. I find it very easy to submit claims. Their system is all automated it gives me everything that I need to do to handle it right over the phone. I come away after just a few minutes with all the information I need to get the problem fixed.

Over the time that I've had TotalProtect, so far, my experience has really been good. But just one incident that I was really questioning the company and how they follow-up was when I had an issue going on with my dishwasher and it took me over three months to get that problem resolved. They gave me the number of a company and I was the one that had to call, set up and follow-up with the company. It was terrible.

I have been waiting a approval to repair or replace a refrigerator for close to 5 days. Why should it take that long to approve a need such as a fridge. The question is weather to replace or repair. Why should that take a company that deals in this type of business this long to give the go ahead on a much needed item. We pay our membership believing that this process should be seamless. How can you be this business not be able to get the process to work for the people paying. I am sure that my payment has to be made to belong so, why do I have to wait till Total Protect "investigate". What needs investigation to provide an answer as to repair or replace!

I have HMS for a rental property so I've used them a couple of times. They seemed to be pretty straightforward during claims process so I didn't bother to take the hassle of jumping around other companies and trying to price them out. It's a decent company. I had a very pleasant interaction with their claims reps. I gave them the information they required and verified everything. The technicians that come out would take a look at it. Then state what's wrong with it and they usually fix it.

Someone referred me to TotalProtect and it's been very good since.

I have an oil furnace problem and there are very few people in the area who service oil furnaces and so we had some difficulty finding someone to service it. The HMS people were great about it. They kept at it and finally found us somebody. It was just frustrating because their list wasn't updated to reflect who would work on oil but all in all having HMS is useful and good.

I received a letter from Bank of America saying that they were connected with an insurer for home property and they would like to inform me that I could put it as a part of my monthly mortgage payment. Since then, my experience has been superior. The technicians were extremely good and positive. Great guys, very knowledgeable, articulate, industrious, and lots of initiative. I've been impressed.

It's been very positive every time I had to use TotalProtect. They always put me in contact with somebody in the local area and I could get my problem resolved within 24 to 48 hours later. We've been using them for over ten years. We had our house built and we were in the process of selling our other house, and then the real estate agent recommended that we get a one-year warranty and she put us in touch with Total Protect. With the exception of one bad service some four years ago, our experience with TotalProtect is just advantageous.

It's easy to submit a claim with HMS, and they have fast service and are easy to deal with. Everybody was good, from the phone call to the service. The technicians they sent out to service our appliance were very knowledgeable guys.

TotalProtect has been very cooperative when I submit claims. When I had them come for my refrigerator, it took a long time to get the parts in. I was without a refrigerator or freezer for a week. I wasn't too happy about that. But it was fine when I had them come for my hot water tank. It was replaced within a couple of hours.

It's been a fair experience. I had no problems with submitting claims to them. There is something though that I didn't understand like they would rather fix a product than replace it when it would cost them less to replace the product. But I didn't care as long as it worked.

I'm very satisfied with TotalProtect and I chose them because of the cost. They've helped me out a lot and it's good value for what I receive. I had a hot water heater problem and they came out and replaced it. Recently, I had a problem with my air conditioning and I called them. They set up a time for a gentleman to come out. He called, came out, worked on it, and that's it. It's always been there for me.

I have a good experience with HMS so far. The claims process is fast and easy and I remember when I first called with the problem, it was fairly quick and efficient. The representative took some information down and told me about the company who is going to do the service. They scheduled the appointment right then and there and it was taken care of the day they came out and did the appointment. The technician was also wonderful. I would recommend them.

It’s been excellent with TotalProtect. I just had that issue with my master toilet when it wouldn't fill up. The technician was here right when he said he was gonna be. In fact, he was a little early. It took him longer to get the okay from TotalProtect than it did to put it in. I would recommend them.

I filed a claim when at the middle of the night and our furnace died. I called and someone answered and immediately took my claim information and gave me a number to call the next morning when I woke up to get service. The contractor I called for a service weren't going be able to get to us for a couple of days. So, I called HMS back and they found another place who was willing to service me that day. And gave me that phone number and I called them and they came out and took care of it.

Hasn't been perfect but near perfect. The technicians have been good, some are better than others, but they've all been professional and knew what they were doing. The claims have been easy and they always follow through and make sure it's been done to our satisfaction.

I’ve called them for two things and they fixed one, but they said I have to call back, which I did, but I haven’t heard nothing. I'm still waiting on them, to see what they were going to do about the rest of it... They told me they have to come back but it's been over 6-8 weeks ago and they haven’t come back yet. I still would recommend HMS Home Warranty because it’s not their fault that this happened and also up until this last one I haven't had any problem. The people that had to come, that’s where the fault is at.

I had another company before and they weren't so good, then I did some running around and looked on the Business Bureau and got TotalProtect. As far as I know, it is just fine. When submitting claims the renters call me and I call TotalProtect and I haven't heard any complaints from the renter. I've recommended them to a number of people.

Whenever I file claims with HMS, I usually call in and use their automated system. Sometimes I will speak with one of the sales representatives and they are always professional and friendly. I’ve had numerous technicians for various things, and it’s all been good. They usually take the time to show me and explain what they’re going to be doing. They’re usually in and out and don’t waste much time. They get the job done.

I've been very satisfied with TotalProtect Home Warranty when submitting claims and in my interactions with their claims representatives. I've only had the one technician that's had to come and so far things have been fine. It was the same repairman who came the first time for my dishwasher. He knew what was going on and he got the part needed. He had it up and running in less than a week. I would recommend them. I do have a question regarding the central air conditioning unit that I have a maintenance agreement with the company. My technician has since gone into business for himself so I'm wondering, if by any chance that I should have problems with it, would I be able to have him come to service my air conditioning?

My experience with HMS Home Warranty has been good so far. I've used them a few times to take care of things that needed to be taken care of and have had no issue with them. They have been quick to respond to my request for service. After the phone, you don't have to go through a lot of "dial this number". You get to a representative right away and you're talking to a live person, which is great. Overall, my experience has been excellent.

HMS was part of our agreement when buying a house and it has been fine so far. We submitted a claim once and they took care of it.

My experience with TotalProtect has been good so far. I’ve liked the repair people who've come out and I think they’ve done a good job. TotalProtect has done what they said they would do, when they would do it and they followed up.

HMS Home Warranty was recommended to us as one of a couple of good choices by our realtor. I went online, checked the coverages of the home warranties he suggested, spoke to those companies' customer service, and I thought HMS was just altogether a better choice for us. The first claim we filed was our most significant, associated with our stove oven, range arrangement, and its gas, and there were some malfunctions with it. HMS sent a vendor out right away. He concluded that it could not be fixed. HMS was very good about explaining to us our options in terms of a replacement versus a credit to get whatever brand we might want that would fit the space. We went with the credit and the same vendor that came out came back out and did the installation. It was very efficient and satisfactory.

I would recommend TotalProtect Home Warranty. I have no problem with them thus far.

HMS was the warranty for the house when we bought it and so far they are very easy to use and have quick response when we submit claims. We've had two claims so far and they've gone flawless. The technicians they've sent have been perfect.

HMS Home Warranty was actually terrific! The whole claim process was very easy, with their excellent claims representative. Even their technicians were very professional and they had great knowledge of what the issues were. I would highly recommend them. I think its the best thing that's ever happened. These guys are positively professional.

They're pretty quick and we've never had any problems as far as getting things either replaced or repaired. The technicians they sent were good, all except for the last time that we had somebody come out for the dryer. I had talked to Total Protect about it and they took care of it.

We called them in February for furnace issue and everything went fine. It was very fast. When the HVAC company that HMS Home Warranty recommended, said they couldn't get here another day, we called back and the HMS representative stayed on the line and found us another one, and made sure that they were going to be out there when they said they were. The technician came and had it fixed in about 30 minutes or so. It was a very, very good experience.

I’ve been with TotalProtect since I got my house and have liked them all ever since. When I submit a claim, they answer my calls and ask the problem. Most of the time, they give me the number or they call while I’m on the phone depending on what it’s about. Or the company calls me and set up a time. Either way, it’ll be no more than the next day or at least two days after I made the claim that the company comes out. They do well on storing the claims and the people they qualify are real good.

My realtor recommended to us HMS Home Warranty and I'm glad to tell that claim submission is very easy and quick - it can be done over the phone and internet. Majority of my interactions with the claims representative has been very professional and very effective. Most of the time, the technicians that came out have been good - they know what they're doing and my problem is taken care of. They are very professional and they deliver. I would certainly recommend them to somebody. I've not really done a whole lot of price shopping on the home warranty providers but I understand based on my experience that HMS really meets what I'm really looking for.

They're very good so I would recommend them.

on 3/19 I made a claim, that my air condition was working properly. I called and spoke with ** and she called 1 st Choice A/C Inc. He called me back within an hour and made an appointment to come out to check my a/c the next day.

HMS is good. It was the warranty on the house when we bought it and they've been pretty good to me over the years. Submitting a claim has been good when I can talk to a real person. If you call on weekends, you get the automated thing so I wait until the week to talk to somebody. The technicians that came were good. Overall, it has been pleasant.

We bought a home and they included HMS with the package. It's a one year warranty which was renewable. We had the washer and dryer that came with the house and the washer broke down about six months ago and we were using our washer which we had in our other home. And then the dryer went out about two months ago. So, I phoned HMS about that and they sent a repairman out right away. He checked it out and said he was going to be able to repair them and it was a hundred dollar deductible, which was fine. We had both the washer and dryer working again.

TotalProtect did an excellent job and would highly recommend them. I have the right air conditioning people coming now, instead of the people that were trying to rip us off.

We have been with Total Protect for years and this is the first time I'm thinking about leaving them. We will be without a refrigerator for 2 WEEKS (or more)!! Our current model has been discontinued and they were unable to find the parts. I got a call that they would be replacing it, she even gave me the replacement model numer (this is 5 days after original call) and would be calling the next morning with the dollar amount. The call we received instead is that they were able to find the parts and would now be repairing it. My husband said "great, can they expidite the parts, we're throwing food out every day". He was told, no, they couldn't do that. I called back and asked for a supervisor, none available (really, 8:00am and they're all on other calls? ) and that I would get a call back by the end of the day. That didn't happen either, so I called them, again and was told, again, what a busy day they were having. Still no supervisor available. This is when I'm told my parts were due at the repair place 8 days out! I pay Total Protect monthly to have peace of mind, no worries with my appliances, what I got was a disgrace. I asked about getting a food credit, they don't do that. My frustratiion is that they would rather spend a week researching parts and another 8 days getting parts to the repair facility instead of getting a working appliance in the customers home quickly. We are a family of 6 who can't afford to throw out that much food.

We bought a house and HMS was something the previous owner set up already with it. Did the claim online and everything went as expected. The technician, in particular, was great.

I had a claim with TotalProtect earlier and it went really smoothly. But in the last one, we had such bad weather and there were so many difficulties, so it was not the fault of anyone, just mother nature, but my furnace went out on the coldest days of the year. It was only like 5 degrees with no heat so I was a little antsy to get it going but at the same time I understood.

The HMS Home Warranty reps were very responsive and polite, and got people out to do the work quickly when I submitted the claim. They pointed me to the right direction on who to call to set up the appointment. The technician was on time. He called me several times throughout the appointment, just to touch base because I wasn't there and to update me on what he was doing. He wasn't able to fix it that day because he had to order a part. So he set up another time, came back as soon as it was available, and cleaned up and left everything the way it was. HMS was also very transparent with the deductible and what it covers - everything was very clear upfront.

Submitting a claim with TotalProtect has been awesome. I've had no complaints at all, the whole experience has been very good and I've been very happy.

So far I've only had one claim with HMS and it was good. Someone contacted me within probably about 4 or 5 hours and gave me a list of vendors. The rep was very professional and then somebody came out here and did the job. I think it took him 2 or 3 days to finish the work but that was it. It was pretty good and everything went smoothly.

The reason I went with TotalProtect is because I previously had some major air conditioning system that went out and it was a major expense for me. Then this home warranty service came about and it looked like a good deal. I'm very happy with them.

My experience with HMS Home Warranty was wonderful. When they couldn't fix my oven, because they couldn't find the cart to put in the thermostat or whatever it was that's wrong with the stove, they said they would have to replace the oven. The ones they replaced it with would be an older model but I was satisfied with the model and they put it in next. I've been in the hospital for the last two weeks or three weeks and haven't been home but it was working fine when I left. It was sometime in the first of February when they put it in, so I had cooked on it for a couple of weeks and everything was fine. The oven worked, the stove worked, everything worked, and it was easy. I'm just happy with HMS Home Warranty. I renewed my contract for HMS Home Warranty again next year.

Their pay is probably higher than most competitive companies but I haven't had any complaints yet. I do appreciate how cooperative everybody is. It's just a really easy service to use and it's comforting to know that it's there. One highlight is when one of my washing machines broke. The technician was able to repair it, but because it was so old, TotalProtect gave me the option to either have it repaired or to give me the cash so that I could go put it towards a new one, which is what I elected to do. I was a little surprised at that option but very pleased about it.

HMS was already the warranty included in the purchase of our home. The quality of the work is fine but there was one time a year ago when I had issues getting a plumber out here. They got a different plumber and everything was fine. They were prompt and responsive regarding this issue. They took care of it. Everything was cool.

Submitting the claim with TotalProtect was easy. They have always done right by me. Their technicians did good work.

When I bought my property, HMS Home Warranty sent me an information packet in the mail. Because I was a first-time home buyer, I didn't know of any home warranty and it was the first one that came up through the agency that I went through so I went with HMS.

I had no problems at all when filing a claim with TotalProtect and interacting with their representatives. As a matter of fact, I told my brother to get them and he has it now. The only problem I’ve seen was sometimes they don’t want to send back a technician that knows your house and knows about your appliances, but instead they send a stranger.

My realtor first told me about HMS, and I found out that they actually have a very good reputation. Now that we've got it, I find the service is very good really. Every time I submit a claim, I have a fast answer and they always fix my problems. Their people are very good. It's a great experience actually and I'm advising all of my colleagues and friends to go to HMS.

I'm very happy with TotalProtect. I had it before then stopped using it when I changed my mortgage company and had some financial issues. As soon as I got right back on my feet, I took them right back up again. Their service is very prompt. If I did have any issues, their customer service representative is very helpful in helping me resolve them. I've even recommended TotalProtect to a couple of friends of mine.

I first heard about HMS Home Warranty when I bought a condo. The seller had paid for the first year so I kept it up after that. I chose to stay with them because anytime I had problems that first year, everything was done quickly and I had good service through them. I call the automated line and they give me the name and number of the place and if for some reason they aren’t available in a decent amount of time, I call customer service and they always give someone else to take care of my issue. The technicians that came to service my appliance have always been nice and knowledgeable. The quality of work has been good. I am confident that the work was completed properly. Over-all, I would recommend HMS Home Warranty.

I got TotalProtect Home Warranty from my mortgage company. Submitting a claim was no problem. I call in, they call me back and set up a time, and get it fixed. It's good. The claim representative was courteous and helped me quite a bit. The technician who came to service my appliance is a very nice guy. I know it sounds weird but they're all good. They were very helpful and nice.

I'm a real estate agent and I've used HMS Home Warranty for years back from when I first started about 20 years ago. I've noticed that it's very simple and everything gets taken care of pretty easily when you submit a claim. Every technician that I have used has been good and professional and everything's been taken care of. Good customer service!

I've had TotalProtect for several years. Everything goes well with submitting claims, and the contractors that come out are fine. I would recommend them.

I've only used HMS Home Warranty once and it seemed to work out all right. I'm quite happy with my experience with them.

I've not always been happy with the contractor or whoever was chosen to be sent out to do the repair work. We've had a plumber that came out to do some regular work and I believe he caused other problems and that ended up ultimately in replacing the hot water heater or whatever the equipment was that it was servicing. I informed TotalProtect of this and what they said was that they would come and enter my comments in their notes, in the file or in our profile.

One of our friends recommended TotalProtect to us years ago and we've had it ever since. We've been nothing but happy with them. We have had a couple of different occurrences. When we lost our air conditioning this summer, they had someone right away. We've never had to wait too terribly long. We did have a couple of little hiccups but those got handled. We wouldn't go with anybody else.

The home that I purchased came with an HMS Home Warranty. I was able to submit my claim online and they supplied me with the person I should contact to come and take a look at the problem, and those companies were terrific and the folks that came out were very responsive and did everything to my specifications. Technically there wasn't anything wrong, but they checked the system in an orderly fashion. They answered all my questions and they were very helpful in giving me some extra insights into how to keep my appliances running smoothly. I was very pleased with my experience with HMS. They're very responsive to us customers and they want us to have a good experience, so I definitely am going to recommend them to folks that I meet.

The last claim was not very good. TotalProtect Home Warranty did the appointment and got it exactly on the schedule, in a timely manner. The company that they scheduled to come out and do the work never called on the date when they were coming out. They’re supposed to call. They hadn't even contacted me one way or the other and it stopped until TotalProtect and myself got on a conference call with them. That way we got an update exactly when they were going to come out and complete the service.

I've been with TotalProtect for several years. Most of my claim submissions have been fine. The technicians come and do what they need to do and they're gone.

We went with HMS Home Warranty because my mother-in-law said they were a good company. When submitting a claim with them, they're always pretty good, quick, and they get it done. I haven't had any problems. Their reps were professional and did what they were supposed to do. Their technicians have always been really good...The last one was outstanding. I appreciate the service they give because I'm going to leave a company if I don't like their service. I have recommended them.

For the most part, it has gone well though I have had a couple of negative experiences where a claim has been rejected. The first one is with my Bosch Dryer. I was charged the full amount and had to pay the repairman because they said it was maintenance. Then the same thing happened also with a different repairperson that they sent who actually found what the initial problem was which was the pump. It was replaced and I haven't had a problem, but I did have to pay out of pocket the first time I called to have it fixed.

I had a different home warranty provider the first two years I had my home and realized that it was a waste of money because all of my appliances had the two-year warranty. So when my bank payment came with something from TotalProtect, it reminded me that I didn't have a home warranty so I got it.

HMS Home Warranty has been good to us every time. We have used them a few times but it's been simple and easy. Everybody is always really friendly when we call and it's really quick. We never have to wait around. I can't ask for a better experience.

The claims representatives of TotalProtect are fantastic. They're really concerned about our needs and make sure that we are taken care of with the local contractors. The technicians they send out are all nice and timely. If the unit is not repaired, it was definitely replaced. The replacements came soon so that we wouldn't be without, which was great. TotalProtect has always been good. I just wish the fee was a little lower, but for what you're getting and what's replaced, I suppose that it's sufficient. I'm pleased with them.

I have been a member for years. I had 2 claims - one for an air conditioner compressor and one for the refrigerator, and I've had no problems. I just grab the book and call the number and talk to somebody and within a day or two, they’ll have someone out here to look at it. I’d give him $75, to advance, and they come and make the appraisal and so forth and see what needs to be done and then they call back and the arrangements are made to take care of the situation. The technicians I've had to come out before are ones from areas who are very experienced with whatever I'm dealing with. Like for the refrigerator, Sears came out. I generally tell people about TotalProtect when I have the opportunity because I think it’s a pretty good deal. I appreciate the company.

The previous owner of the house had HMS Home Warranty, so we were familiar with their policy. Everything went well with them. No problems. Interactions with their representative were very helpful. The last technician that came to service our appliance was very good.

Total Protect came to fix the shower (it was leaking) - they had to come back and redo it and it's working now so I'm satisfied with their service.

When I bought this house the previous owner had TotalProtect and it was in a contract, so I kept it and that's been ten years. I haven't had any problem settling the claims. They've all been really nice and the technicians they sent out have been great.

I was satisfied with the whole deal. Submitting claims was awesome and the technicians came right out the next day. They were very professional, friendly and knowledgeable who got it done in a timely manner.

I've never had an issue submitting claims with TotalProtect. It's always gone very smoothly. The technicians have been fine as well as the quality of their work. However. the promise of having my appliance was an issue the last time.

I appreciated the fact that they sent out the part that was needed for our repair ahead of time so that when the guy got here, he was able to do the work without having to come back. A positive experience with HMS!

In my experience with TotalProtect, people have been assigned to do the service and that service was good. The problem is the communication and getting the technician. There were times TotalProtect had no communication at all with me where sometimes an appointment is cancelled without me knowing. But overall, I'm happy with TotalProtect.

Things worked out pretty well with TotalProtect and the people they have were very professional.

HMS representatives are always very nice when I submit my claims but I have different experiences with the technicians that come out. The person that does the furnace is fine, I have not had any problem with him. So far they're the only ones I've called; I'm fixing our electric. But when I called about plumbing and the guy came out. He checked it and he said it was the vent and it was going to be thousands of dollars. I gave him $100 for coming out. They told me they gave free estimates and I wasn't to pay anything at all. I kept calling them but they never would answer. Then they answered and I told them I need to have this done.

TotalProtect has always been excellent. I've usually dealt with them over the phone and they've always been very good and responsive in the claims process. There was this one time when the technicians thought that TotalProtect wouldn't pay a claim. I was confident they will and when the technician called back 20 minutes later, he confirmed that indeed TotalProtect would cover it. I thought the tech must do a lot of warranty work for various warranty companies to have to think that. But TotalProtect's very good. I wonder if some of the other warranty services aren't nearly as good.

My realtor was the one who wanted to go with HMS Home Warranty because she wanted me to have a really good home warranty. HMS has been easy to work with. The last time I called them, it ended up being my thermostat when I run my heater. It was cold out. It was after hours, and I called. The claims representative was very nice. She put me in touch with the contractor. She made the phone calls for me and told me I would hear back from that person within thirty minutes. Well, I didn't. So I called back and told HMS what was going on, and they gave me the phone number to call the place directly myself.

This is my first time having this problem with TotalProtect. Before, everything that we had done was covered. But now, we're having a problem with the reimbursement of the $830 we paid out of pocket to get the plumbing service done. We are expecting to get the money back to the exact dollar amount based on what they said they would cover. I'm very upset right now and don't know how to handle it. I've been calling them trying to find out what's going on; we have sent them invoices...what else do they need?

TotalProtect have always worked things out for me even if it takes me a couple of calls. I have had some issues with some of the service staff which they have on their list but I never have any problem with TotalProtect straightening the problem out or taking care of anything for me.

I would recommend HMS Home Warranty to a friend.

I've generally dealt with TotalProtect over the phone and so far haven't had problems with them. There was just this one technician that kept ordering the small part for my refrigerator when what he needed was actually the big part. I think he was just trying to get it a little cheaper. Well in the end, he got the fridge working so it's fine.

Throughout the years I only had one experience where TotalProtect had set up Sears to come out and work on the refrigerator, and I had my mother here waiting for them because I had to work and they never showed up. When I called about it, the technician told TotalProtect that they did show up and no one was here, but my mother was here all day. I just had somebody fix it locally and it was actually a cheap repair, so it was cheaper than probably my deductible would have been. But other than that, submission of claims goes pretty smooth and I've never really had any problems with them. I usually call them because I'd rather talk to a person and they've always taken the information.

Part of the package when I purchased my house was HMS Home Warranty. They’ve been great. Everybody I’ve dealt with has been very helpful and issues were resolved in a timely fashion. I have recommended them to a couple of other friends I know who are in the process of purchasing a house.

I was a little frustrated that TotalProtect wouldn't authorize a check on our air conditioning system. We will have to wait if it leaks again then they'll do it next time. We had this problem before. It leaked last year and they sent out a person and they filled it up but it just happened again. I want to get it fixed and so if there's a process for fixing that and an assurance that there's a leak or not then I would hope that they would authorize it. If it happens again then I may ditch them because they don't fulfill their coverage. Let's see what happens...

on 3/13/2015 I called in a claim for my stove, washer and dryer (stove bottom coil was not heating, washer was not wanting to Juvenate , and dryer was making noise but drying as it should) I was told, I would pay a one time deductible of $85 for all service for the claim, witch included all 3 appliances. The tec for the washer and dryer came first and took my deductible and proceeded to check out my washer, he then came upstairs and told me he needed to order parts, that wouldn't be in till Thursday (6 days after i called the claim in), so he left my washer, with wires hanging out/front pannel off all those days! He also told me, that my dryer needed barrings and there was rust on upper and lower panel of dryer (the rust is cosmetic and though i'm a woman, know it does't effect the dryer doing it's job) but tec said parts to fix all issues would cost more than a new one (ended up refusing to fix dryer, when requested to go ahead and fix what was covered )

TotalProtect was good. However, my mortgage company changed ownership and when they changed it, they didn't put the protection on my new mortgage so it had gotten dropped. I didn't know anything about it and it wasn't TotalProtect's problem. But they were kind enough to get me over to someone that I needed to talk to and I got it picked back up. It was while I was having a problem with my furnace so they helped me out well. So I have no issues with TotalProtect whatsoever. I would definitely recommend them to somebody.

The customer service people have been very helpful. I've even called them at like 6:00 in the morning and I have no problems with them, customer service has been excellent. Very, very, very satisfied and we have had multiple claims in just a short amount of time. All of their technicians were good except one. We had a heating problem and the first person on the choice for them to call wasn't available, so they sent Wissels, which I think we had to get down to the person on the list and these people were so bad. After three times, they still could not diagnose the problem. So in a period of ten days, we had no heat for three of those days. So then finally, I called again on the fourth time and I said, "Three strikes, you're out. I want someone else."

I've had great experiences with TotalProtect. They've always made the claims very quickly and easily, and always made sure I knew who they were contacting to protect our home and even followed up to see that they did come. We had a wonderful technician here 2 weeks ago for our refrigerator. He couldn't fix it because it was something else within the refrigerator which is not covered but he still told us exactly what to do to get it fixed. He still did an amazing job and I was pleased with that.

We've submitted our claims over the phone and I never had a problem with them - excellent. Their techs are all very professional. It's always been good.

HMS could be a little bit more forthcoming. Our last claim for our stove was a battle. Nobody could tell me anything. They couldn't tell me where my stove was or if I was going to get one. I was without a stove for almost six weeks. I was told they tried to find a stove or parts of the stove and for four or five weeks, that gets a little irritating. But once I finally got a hold of a supervisor, I actually got truthful answers and the process went pretty smooth, fast and sweet. I had no issues, no problems. Everything was great.

I have called TotalProtect a number of times on the phone and they have responded pretty quickly and they have always gotten a service out within a day. No issues with the techs they sent out. They've all been good.

I've had TotalProtect home warranty for more than seven years. I think getting it was a good move for me, and it was very handy when I had to use it. The first time I needed a claim, I forgot I had the warranty; I had called Angie's List and they were quoting me over $1000 to fix my heater. While the guy was up in my attic, I remembered that I had this policy. So I told the guy I couldn't use them because I called and got a claim number while he was in the attic. When he came down and tried to tell me I needed $1000 worth of work, I said, "Darling, I can't use you."

It was the first time I used HMS and it was good. They came out the very next day after I submitted the claim but it wasn't something they could fix. It had to do with Piedmont Gas, who's the one that was going to have to fix whatever is wrong.

On 1-14-15 I heard my a/c compressor trying to run with a/c turned off. I immediately call a local company to come out and he disconnected the compressor. This was done under "acting reasonable " to stop any further damage. I then call the warranty company and explain what and why I did this. They had me to call one of "their" companies. He checked and said the compressor was bad and needed to be replaced. After a month and a half of emails and phone calls they said it was denied before it had been worked on and modified - which it had not - only disconnected to prevent further damage. According to the person I spoke with who claim she was over all the home warranties I should have let it do the damage and not disconnected it. Which if I had I would have to pay for a complete a/c system instead of just the compressor since they will not pay for anything. It seams for certain their policy is deny-deny-deny until the customer gets tired and goes away. This is their no-customer service for a policy holder of the last 5 years. I guess that they taught me a lesson about trusting a home warranty company. You give them all your money and you get nothing in return....I advise people to watch them.

I was with another home warranty provider when I decided to move to TotalProtect. I thought if TotalProtect was being endorsed by Regions Bank, then they were probably reputable. And they certainly are! TotalProtect did the exceptional on anything you can ask for. The first claim I had took a long time to get the part but this may have been just a vendor issue and not TotalProtect's problem because TotalProtect made the referral right away. The second claim for my heat was okay and the vendor that I used last time was really wonderful.

Everybody’s always been very upfront and helpful and provided good information. The last few technicians that have been here and helped me out were very informative and laid out what was going on and any options that I had regarding any service and what will be the best route to go, even if it wasn’t with them.

The last claim was okay but the time before that was not. We've had a couple of minor problems with our furnace and air conditioner. We would rather use our people but TotalProtect won't let us do that. This contractor doesn't like to work with insurance companies but my husband got it cleared with TotalProtect and cleared with the HVAC people and then when there came a time something came up, TotalProtect would not honor what they had said earlier...

We have no issues with HMS Home Warranty. They sent people to fix our furnace and they were great.

We've had TotalProtect home warranty for years, since we bought this house. Submitting claims with them using the online process is really easy. There's been a couple of times I've had to call customer service to get assistance but most of the time I've been able to do everything online. They provide me with the contact information and it's really simple. We've had some pretty good technicians that have come to our home...We've had some okay ones. The quality of work they performed is pretty good. This last one -- he really did a pretty good job with the last claim we had. The problem was that two or three times I've had to call him back to make a change or do something else.

I decided to go with HMS when it was offered even though I knew there were different groups out there since some friends of mine who have also recently bought property said they were good to go with. In the beginning, it was sometimes tedious to go through all their phone prompts just to be able to talk to somebody. Everybody who came here to address the claims have been very professional and polite - they were in and out with no problems. The plumbers who came to do the hot water tank last time even cleaned up their mess and took the bad hot water tank with them. Overall, HMS is okay and easy to deal with.

We've had home warranty companies before where people looked so bad when they arrive at the front door that you don't even want them to come in. We've had other companies where they arrived in marked vehicles with uniforms on and did everything great, and then just one day the company decides to shut the door. So we've had various experiences with the home warranty companies out here. That's why I go through the mortgage company or my bank for their recommendation. When the home warranty company we had before decided to get out of its agreement with AAA, the rates went way up so I said "the heck with that" and called my mortgage companies and the banks. One of them recommended TotalProtect to us.

The company is always on point. Three weeks ago, my thermostat broke. I called a plumber and he was very accommodating even though it was snowing that day and he had to finish other jobs. He also saw that my furnace needs cleaning so he offered to clean it the following Monday, which is covered by TotalProtect. I also encountered a problem on Sunday when I had a busted pipe above my computer. I called him again and he sent me another plumber within the hour and fixed my problem. A lot of people envy me because of TotalProtect. I may spend $400 to $500 a year but at the end of the day, one or two calls that I make pays itself. It’s more about having that protection that somebody is going to come and help me. That to me is priceless.

We enjoy very much having HMS Home Warranty as a company we can rely on. I’m 65 and don’t get around like I used to. I could still work but I have trouble crawling around under a sink. For the money we pay, it’s great to say, “Hey, here’s $100. Come fix it guys!” They either fix it or replace it and I have had no problem. The last claim was when we had some dryer problem and they put a small vent pipe in. Everybody’s great and my wife even said we need to keep HMS even if we move back to Florida.

I don’t find any difficulty at all in submitting claim with TotalProtect. The representatives are friendly and knowledgeable. All of the technicians pretty much know what they’re doing although they were some cases when I didn’t get answers to couple of questions but basically I’m satisfied with it.

As a realtor, I use HMS and recommend them to our buyers and sellers. I've never had a problem except for one time this winter. I filed a claim online and the problem with doing it online is that I wasn't sure if it was covered or not. It was only after I called and waited awhile that I found out that my claim was not covered. They really need to make sure they tell people whether a claim is covered rather than having a repair person come and people paying the $100 deductible. This is the only issue we've ever had with them.

Called for electrical repair -- denied, said was not covered. Called for plumbing repair -- denied, said was not covered. Called for garage door opener repair due to bad remote control -- denied, said was not covered. Called for microwave repair (sparking and flashing and popping sounds) -- denied, said was not covered. Each time service tech charged a $75 service call for nothing.

I got TotalProtect for my appliances and things that needed repair around the home. I just gave it a try and see what happens. Fortunately, all of my experiences in filing claims were good. Their claims reps are knowledgeable, courteous and accurate. I was also glad the technicians sent out knew what they were doing and took care of whatever the problem was. And after they look, they could tell me if they could fix it and advise me on what to do. I had an electrician told me they had some inaccurate wiring in the house and so he prepared it for me so it was good experience. After each repair, all worked and are still working... except for one of my air condition. It had been repaired a couple of times, but there was a time it couldn't be repaired so I had to get a new one, and TotalProtect helped me get a new one.

The automated feature they have on their website makes submitting the claim a lot easier. At first I was surprised by the technician that came out from the company because of how young he was. It didn’t take long though while I was talking with him that I find out he was very personable, very professional, and definitely knowledgeable on what he was doing. But I was a little bit disappointed in how much they charged for what they referred to as additional labor to match up the furnace with the existing gas work and also the electrical and the gas piping. I would have thought those would have been part of any installation. But overall I was glad that they actually covered the cost of the furnace that was replaced.

Technicians were very nice and informative. If you had any question they will let you know exactly what you needed to know. One of them even let me know beforehand some stuff that I didn’t know.

HMS Home Warranty was part of our purchase agreement as per my realtor's recommendation. Doing claims was fairly easy. Once connected to a customer service person, they were able to set the repair schedule up very quickly. The technicians sent were professional and got the work done. There was an issue, however, in getting a needed part but it was good they communicated with me what was happening. I was happy with their work in the end.

The thing I don't like when submitting a claim from TotalProtect is when I get the recording and I have to call a company myself. I like for the customer service to call the company for me. And I do wish that they could offer troubleshooting when you call. But the technician was always pleasant. It was only one time I had a bad experience and it was a few years ago but otherwise it's been all positive.

When we bought our house, the realtor recommended HMS because we said that we wanted a home warranty because all the appliances were kind of older and we didn't know if anything would last. One cold Sunday night, our furnace broke and HMS got us somebody within an hour and a half which was great. The technician was very nice and understanding, and listened to me. She's pretty good.

I figured it was smart to have a warranty on my house since I have warranties on my car and everything else. Since TotalProtect is what my mortgage company have, I decided to get them and so far I've only submitted a claim once. The tech who came out was wonderful. He's knowledgeable, courteous and explained the whole process to me.

When I file claims with HMS, I call them and they give me a number and tell me who to call. The technicians who come to our home have been very polite, nice and wonderful.

My built in microwave stopped working so I call Total Protect. What a huge disappointment! The GE technician who came to my home noted peeling paint and stated it would be best to replace as if he repaired it could blow fuses in my home. I pay the $100 deductible and seconds after the charge goes through the total protect representative, ** , who was very cold, states they will not cover anything because its not a mechanical issue. I was given no other alternatives. This is the total protect whom when I signed up stated they cover everything. I cannot begin to express how disappointing this is to me as a consumer. I look at the pretty brocheure they sent to me telling me how easy it is with them when I am sure there is fine print that makes this all legal. I feel that I was taken advantage of as a consumer and I am going to tell everyone that will listen about my experience.

We used it three times, twice it was covered and once it was not covered. On the one occasion it was not, it was a refrigerator that had a problem with the water dispenser. We were told it wasn’t covered and I’m not sure why that was the case. Anyway the two technicians that came here to service our appliance were both good. Got no complaints with them.

HMS Home Warranty is good. My furnace stopped working so I submitted a claim and they gave me the name of the contractor. I called him to set up an appointment but turns out they couldn't come until the following day. The wind chill was 20 below so I had to get the furnace going. I ended up having to get somebody else to go over just to get the furnace going, which was a maintenance company for the property management people that I use. They came back and told me I needed all these parts for my furnace and then when the HMS guy went over and I showed him what they told me that the furnace needed, he told me I don't need any of those. I'm glad that they told me! I didn't end up throwing parts at the furnace that it didn't need just so this other person could make money.

When the heat pump went out, a cold front was coming in and we were told by one of the representatives when I called in to TotalProtect that it was going to take three or four days for someone to come over. I called back and another girl said, "We're going to find someone in your area that can come today." They have always been very, very, very good. I have recommended them to quite a few people and I've sent them a lot of customers.

My real estate agent told me about HMS Home Warranty when I bought my house. I have submitted three claims and everything has been excellent so far. The first contractor called me back and I've had an outstanding experience with him every time I've dealt with him. I already recommended them to somebody.

Everything went very well. The only problem I had was I called on Wednesday and didn't get anybody out till Monday... Well, actually they scheduled it for Saturday but then I called back on Thursday and said, “Can you get anybody sooner than Saturday?” They said, “Yes, we will have someone on Friday." Well, on Friday they called me and said they couldn’t come out till Monday.

A neighbor of mine had HMS so I got it too. They handled each complaint right away, and the techs sent to my home were great.

I have an old house and older appliances in it so a home warranty made sense and I'm not a rich man. I found it easier to submit a claim to TotalProtect online because they ask a lot of stupid questions on the phone. The technicians they sent out were excellent. I like the fact that they explain everything - what they're doing, what the process is, and what is or is not being replaced and why. They seem to be very thorough and knowledgeable.

HMS Home Warranty was recommended by a realtor. I didn't have any problems when submitting a claim and the reps were nice.

I've never had any trouble filing a claim with TotalProtect. I called, they answered right away and then had to make arrangements. It was done differently in the beginning. Sometimes I had to call the company to set up an appointment. Other times they call and then that company would call me to set up a time. But I've been pleased, I've never had a problem. The only thing was that I didn't realize icemakers weren't covered and I called because of the icemaker one time. I was upset because they didn't say to me, "Oh, that's not covered", I said "it was the icemaker." And then the guy came out, I paid $75 and he said, "You need a new icemaker", and so He is the one that told me, "Well, your icemaker is not covered." Then I went and I looked back to all of the pamphlets and saw that icemakers weren't covered. So I paid $75 and I never got the icemaker replaced.

Pretty good experience with HMS Home Warranty.

I was a first-time home buyer and TotalProtect offered me a good deal. It seemed fair and I know it will be something that I needed because I can't afford to repair everything that breaks in my house. I never had any problems when I make a claim. Everybody is always nice and courteous, knowledgeable and respectful. With my last claim, the technician was not able to fix my heater right away. It was one of the coldest days here in Virginia and I didn't have any heat. I called about the issue and the rep told me the tech will be calling me within 30 minutes but didn't.

I’ve had very good experience with HMS. All of the companies that they have referred me to through their service for the repairs have been very good.

The technician TotalProtect sent was knowledgeable and fixed everything, except for the refrigerator in which he didn't have the part he needed. So it took almost another week before they put it in. Nevertheless, the refrigerator has been working fine since then. One observation though is that TotalProtect doesn't have enough contractors and vendors that work with them. Even if they're very willing to send someone out, it's going to take like a week or two before they come out.

We decided that a home warranty would be a good thing to have because things can go bad or breakdown. Since we're on fixed income, we figured it's a lot easier to come up with $75 than a thousand dollars or more to fix something. I've called to file a claim a few times, and usually a contractor would be out here within a day or so. I've never had a problem with the reps, but I wasn't too happy with the last technician who came out. He acted like he really didn't want to be here and he didn't want to deal with us, and kept complaining about the kind of air conditioner I had. He fixed it, but I didn't like his attitude. I've been completely happy and pleased with TotalProtect, nonetheless. I've already recommended them to a couple of people.

I submitted a claim to HMS and they sent someone out within three days but I still have some problems with the heater, it's still blowing cold air. The technicians were okay, though.

We've always had a good experience with TotalProtect and the last one was having our furnace serviced. The only time that it wasn't good was this time it took two guys to come out. The first guy did not spend enough time to really diagnose the problem because it was working while he was there. And within a matter of about a week, it stopped working again. When the second guy came out, he was able to diagnose the furnace and replace the part and it's been going well ever since. We haven't had any problem with the service. It's been timely and I've referred TotalProtect to several different people and will continue to do so until I become dissatisfied. Even with this last incident with our furnace going out, it was during the time when it was quite cold but they had somebody out within 24 hours and that was reasonable.

TotalProtect has been my home warranty provider for about six years prior to moving to South Carolina. I renewed with them for a property we are renting because we're not in close proximity to it so I wanted a reliable company. It's been excellent. They answer claims quickly. The technicians who came to service called prior to coming over. Since they were working on the rental property, I didn't actually see them but they explained the situation, what was going on and if ever I needed pictures for insurance purposes. They were very fast in getting it back and the actual proof for the work to be done. All of them has been nothing less than professional. I'm very happy with TotalProtect and the service providers that they use.

I've only had one really bad experience which was recently, a company was called to repair my refrigerator and the person never showed up, then I had to call HMS to get an exception to have someone outside of their contractors to come in and fix the problem. I think HMS need to screen their contractors a little bit better. When you have one person, one company like that that will tell you that they're coming and they never show up, that's a problem. I also believe that same person had actually ordered parts and hadn't even come to my house to diagnose the problem.

I'm very pleased with TotalProtect because I called and in a short period of time I had the contractor come in and take care of the problems that I've had. This person was knowledgeable and also let me know what needed to be done. I would recommend them.

They were very prompt in taking care of the problem. They were very courteous, very professional, and all the repairs were taken care of.

The provider stood me up, the next provider couldn't understand the address, the next one didn't service the area.

They get things done very quickly. A couple years ago my I had them fix a heat pump and this year the gas fire furnace. They also replaced our pressurized hot water heater this year. They've had people in and replaced a part of my KitchenAid microwave as well. The technicians sent out were great and do as good as anybody could do at this kind of stuff. Everything TotalProtect has done has been really heads-up and on top of everything.

We've been using TotalProtect for years. The past two claims we've had with them have been excellent. Prior to that, I would have cancelled them in a heartbeat because they weren't what they said it was supposed to be. I wasn't happy at all. But the past two times, they've been really good and did what they said they would do.

I recently had to submit a claim to HMS for my gas stove. They gave me the name of a contractor to call and when I called that contractor, he didn't even do work in this area. I had to call them back and they gave me a name and another contractor which came the next day and everything was fine. The reps I've talked to were very courteous - no problems at all.

The house that we bought had HMS applied on it and we're pleased with it. They have my recommendation.

I called TotalProtect to submit a claim regarding my furnace, and it was an easy process. The technicians they sent out did a really good job, which wasn't an easy job. My furnace was around 23 years old. They tore it apart then cut it into pieces to get it out. They worked real fast and clean. I'm also impressed that they cleaned up as well by the time that they're done and set everything up. It was cleaner when they left than it was when they got there.

We've had HMS for a good while. I was a mortgage loan officer out in California and I did some research on the insurance policies and I heard about HMS then. I was already convinced that we will need to get HMS. They've usually been really good since. The only problem that we've had is we're in a small town of Arkansas and a lot of times there's no contractor that can get here really quickly but other than that, we don't have a complaint. They've also all been positive. Once they get here, we haven't had any problems.

I talked to one of their reps over the phone and they were pretty nice people. They explained everything and it worked out well. They did a good job.

When we submitted a claim with HMS, their reps were courteous. This last time we did, the people that they had come out just made a mess with the house, but they were nice and got things done quickly. Sometimes they can't be as quick as you want but I think it was within reason so I would still recommend having them.

Things have been quite wonderful with TotalProtect. Their response to every filed claim is very good, quick, and professional. I was very impressed. However I had one issue with the garbage disposal claim. I wasn't too pleased because they didn't replace the silver ring in the sink. They had put a brand new disposer and they left the old ring chocked even though it comes with a ring in the box. They said "Oh, that's not broken so we didn't fix that." We actually need to get another contract with them for another house that we need to get insured. I would highly recommend TotalProtect.

HMS have good claims service that's 24/7. Their representatives were professional and they sent out good service persons except for the plumbing. I didn't get solution with my plumbing. I still have issues with that. They say part of the problem is some of the tank's not covered with the policy. I wish I could have got everything that I needed.

The claims representative from the last claim that I put in was great. I didn’t too much know what was going on and she told me so that was very helpful. The repairmen were great also. They explained the problem to me and when the problem wasn’t totally fixed the first time they came, I called and told them that the problem was still going on and they came right back within a hour. I would recommend TotalProtect to people that I know that’s looking for home warranty.

The first company that HMS called which was the number one (I felt they offered the best service) never returned. I called that evening and had to wait two hours before I could call HMS back where they then contacted another company that responded immediately and sent somebody out that evening. That made the experience positive.

Every time I called them up they took care of the problem. We give the information and they come out as soon as they get somebody to come out here. Sometimes it would take a couple of days when the heater was out and we’re a little bit cold but you can’t expect miracles in situations like that. I work with people all my life and I know you just don’t snap your fingers and it happens. It’s not Christmas every day in a year. So everything considered, I'm very satisfied with HMS.

I've been with TotalProtect for a long time. I think I discovered them through Bank of America who had my mortgage. It was convenient for me to pay my bills through the bank and it was being received that way with the payment, and I needed some protection for the home so I had to go with TotalProtect because it was reason enough for me to pay them the monthly amount and it was also attached to my mortgage payment at the time.

HMS is a must-have for homeowners. It has a fairly easy claim process. You just call it in and tell them what the issue is. They ask for the model of the appliance and if there's any appliance that I want to get checked out, and pretty much put it in. What I only don't like about the process is that sometimes if I have to call myself the company that they are grouped with to come out and do the service. They don't always call back so that process can sometimes take too long. If I have a warranty, I shouldn't have to call after I call in to make sure that I can get the warranty service performed on whatever is broken in the house. The process should be the same every time I have to call in and hey should do the rest of the footwork.

The mortgage company offered TotalProtect to us. I called in a claim, told them what I needed and they gave me a phone number. I called a local number and set up the appointment. Within six hours they were here and solved the problem. I just showed them where it was and told them what the problem was and they said, "Thank you very much", fixed it and told us what was going on and what happened. I wrote them a check for the amount that wheeled on it which was less than what the deductible was because they said they didn't meet that deductible and they went. They were in and out very, very briefly and were very clean, good, professional and polite. It was outstanding!

Our realtor suggested HMS. We've been very satisfied with them. We typically get a quick response to our claims. Their people have always been helpful, gotten back to us when they said they would and followed through. Also, the work done by the technicians has always been very satisfactory. We haven't had any problem getting appliances in our home replaced. We haven't had to haggle with anybody. It’s always been an easy process. It’s just paid off for us. However, HMS raised their price about a year ago and it went up substantially at the time, so I was a little disappointed. I understand that prices go up, but it was around 33% increase so it was a big jump at one time. But other than that, HMS has been very useful for us and we have recommended them.

HMS has a very straightforward process in terms of submitting claims. My husband got online and submitted the claim and then got the recommendation for the service provider to come out. We were very pleased with our service provider. It was Hers and His Plumbing that came out and they were great. Very quick turnaround on getting the situation checked out and fixed.