Cinch Home Services Reviews

On 1-14-15 I heard my a/c compressor trying to run with a/c turned off. I immediately call a local company to come out and he disconnected the compressor. This was done under "acting reasonable " to stop any further damage. I then call the warranty company and explain what and why I did this. They had me to call one of "their" companies. He checked and said the compressor was bad and needed to be replaced. After a month and a half of emails and phone calls they said it was denied before it had been worked on and modified - which it had not - only disconnected to prevent further damage. According to the person I spoke with who claim she was over all the home warranties I should have let it do the damage and not disconnected it. Which if I had I would have to pay for a complete a/c system instead of just the compressor since they will not pay for anything. It seams for certain their policy is deny-deny-deny until the customer gets tired and goes away. This is their no-customer service for a policy holder of the last 5 years. I guess that they taught me a lesson about trusting a home warranty company. You give them all your money and you get nothing in return....I advise people to watch them.

I was with another home warranty provider when I decided to move to TotalProtect. I thought if TotalProtect was being endorsed by Regions Bank, then they were probably reputable. And they certainly are! TotalProtect did the exceptional on anything you can ask for. The first claim I had took a long time to get the part but this may have been just a vendor issue and not TotalProtect's problem because TotalProtect made the referral right away. The second claim for my heat was okay and the vendor that I used last time was really wonderful.

Everybody’s always been very upfront and helpful and provided good information. The last few technicians that have been here and helped me out were very informative and laid out what was going on and any options that I had regarding any service and what will be the best route to go, even if it wasn’t with them.

The last claim was okay but the time before that was not. We've had a couple of minor problems with our furnace and air conditioner. We would rather use our people but TotalProtect won't let us do that. This contractor doesn't like to work with insurance companies but my husband got it cleared with TotalProtect and cleared with the HVAC people and then when there came a time something came up, TotalProtect would not honor what they had said earlier...

We have no issues with HMS Home Warranty. They sent people to fix our furnace and they were great.

We've had TotalProtect home warranty for years, since we bought this house. Submitting claims with them using the online process is really easy. There's been a couple of times I've had to call customer service to get assistance but most of the time I've been able to do everything online. They provide me with the contact information and it's really simple. We've had some pretty good technicians that have come to our home...We've had some okay ones. The quality of work they performed is pretty good. This last one -- he really did a pretty good job with the last claim we had. The problem was that two or three times I've had to call him back to make a change or do something else.

I decided to go with HMS when it was offered even though I knew there were different groups out there since some friends of mine who have also recently bought property said they were good to go with. In the beginning, it was sometimes tedious to go through all their phone prompts just to be able to talk to somebody. Everybody who came here to address the claims have been very professional and polite - they were in and out with no problems. The plumbers who came to do the hot water tank last time even cleaned up their mess and took the bad hot water tank with them. Overall, HMS is okay and easy to deal with.

We've had home warranty companies before where people looked so bad when they arrive at the front door that you don't even want them to come in. We've had other companies where they arrived in marked vehicles with uniforms on and did everything great, and then just one day the company decides to shut the door. So we've had various experiences with the home warranty companies out here. That's why I go through the mortgage company or my bank for their recommendation. When the home warranty company we had before decided to get out of its agreement with AAA, the rates went way up so I said "the heck with that" and called my mortgage companies and the banks. One of them recommended TotalProtect to us.

The company is always on point. Three weeks ago, my thermostat broke. I called a plumber and he was very accommodating even though it was snowing that day and he had to finish other jobs. He also saw that my furnace needs cleaning so he offered to clean it the following Monday, which is covered by TotalProtect. I also encountered a problem on Sunday when I had a busted pipe above my computer. I called him again and he sent me another plumber within the hour and fixed my problem. A lot of people envy me because of TotalProtect. I may spend $400 to $500 a year but at the end of the day, one or two calls that I make pays itself. It’s more about having that protection that somebody is going to come and help me. That to me is priceless.

We enjoy very much having HMS Home Warranty as a company we can rely on. I’m 65 and don’t get around like I used to. I could still work but I have trouble crawling around under a sink. For the money we pay, it’s great to say, “Hey, here’s $100. Come fix it guys!” They either fix it or replace it and I have had no problem. The last claim was when we had some dryer problem and they put a small vent pipe in. Everybody’s great and my wife even said we need to keep HMS even if we move back to Florida.

I don’t find any difficulty at all in submitting claim with TotalProtect. The representatives are friendly and knowledgeable. All of the technicians pretty much know what they’re doing although they were some cases when I didn’t get answers to couple of questions but basically I’m satisfied with it.

As a realtor, I use HMS and recommend them to our buyers and sellers. I've never had a problem except for one time this winter. I filed a claim online and the problem with doing it online is that I wasn't sure if it was covered or not. It was only after I called and waited awhile that I found out that my claim was not covered. They really need to make sure they tell people whether a claim is covered rather than having a repair person come and people paying the $100 deductible. This is the only issue we've ever had with them.

Called for electrical repair -- denied, said was not covered. Called for plumbing repair -- denied, said was not covered. Called for garage door opener repair due to bad remote control -- denied, said was not covered. Called for microwave repair (sparking and flashing and popping sounds) -- denied, said was not covered. Each time service tech charged a $75 service call for nothing.

I got TotalProtect for my appliances and things that needed repair around the home. I just gave it a try and see what happens. Fortunately, all of my experiences in filing claims were good. Their claims reps are knowledgeable, courteous and accurate. I was also glad the technicians sent out knew what they were doing and took care of whatever the problem was. And after they look, they could tell me if they could fix it and advise me on what to do. I had an electrician told me they had some inaccurate wiring in the house and so he prepared it for me so it was good experience. After each repair, all worked and are still working... except for one of my air condition. It had been repaired a couple of times, but there was a time it couldn't be repaired so I had to get a new one, and TotalProtect helped me get a new one.

The automated feature they have on their website makes submitting the claim a lot easier. At first I was surprised by the technician that came out from the company because of how young he was. It didn’t take long though while I was talking with him that I find out he was very personable, very professional, and definitely knowledgeable on what he was doing. But I was a little bit disappointed in how much they charged for what they referred to as additional labor to match up the furnace with the existing gas work and also the electrical and the gas piping. I would have thought those would have been part of any installation. But overall I was glad that they actually covered the cost of the furnace that was replaced.

Technicians were very nice and informative. If you had any question they will let you know exactly what you needed to know. One of them even let me know beforehand some stuff that I didn’t know.

HMS Home Warranty was part of our purchase agreement as per my realtor's recommendation. Doing claims was fairly easy. Once connected to a customer service person, they were able to set the repair schedule up very quickly. The technicians sent were professional and got the work done. There was an issue, however, in getting a needed part but it was good they communicated with me what was happening. I was happy with their work in the end.

The thing I don't like when submitting a claim from TotalProtect is when I get the recording and I have to call a company myself. I like for the customer service to call the company for me. And I do wish that they could offer troubleshooting when you call. But the technician was always pleasant. It was only one time I had a bad experience and it was a few years ago but otherwise it's been all positive.

When we bought our house, the realtor recommended HMS because we said that we wanted a home warranty because all the appliances were kind of older and we didn't know if anything would last. One cold Sunday night, our furnace broke and HMS got us somebody within an hour and a half which was great. The technician was very nice and understanding, and listened to me. She's pretty good.

I figured it was smart to have a warranty on my house since I have warranties on my car and everything else. Since TotalProtect is what my mortgage company have, I decided to get them and so far I've only submitted a claim once. The tech who came out was wonderful. He's knowledgeable, courteous and explained the whole process to me.

When I file claims with HMS, I call them and they give me a number and tell me who to call. The technicians who come to our home have been very polite, nice and wonderful.

My built in microwave stopped working so I call Total Protect. What a huge disappointment! The GE technician who came to my home noted peeling paint and stated it would be best to replace as if he repaired it could blow fuses in my home. I pay the $100 deductible and seconds after the charge goes through the total protect representative, ** , who was very cold, states they will not cover anything because its not a mechanical issue. I was given no other alternatives. This is the total protect whom when I signed up stated they cover everything. I cannot begin to express how disappointing this is to me as a consumer. I look at the pretty brocheure they sent to me telling me how easy it is with them when I am sure there is fine print that makes this all legal. I feel that I was taken advantage of as a consumer and I am going to tell everyone that will listen about my experience.

We used it three times, twice it was covered and once it was not covered. On the one occasion it was not, it was a refrigerator that had a problem with the water dispenser. We were told it wasn’t covered and I’m not sure why that was the case. Anyway the two technicians that came here to service our appliance were both good. Got no complaints with them.

HMS Home Warranty is good. My furnace stopped working so I submitted a claim and they gave me the name of the contractor. I called him to set up an appointment but turns out they couldn't come until the following day. The wind chill was 20 below so I had to get the furnace going. I ended up having to get somebody else to go over just to get the furnace going, which was a maintenance company for the property management people that I use. They came back and told me I needed all these parts for my furnace and then when the HMS guy went over and I showed him what they told me that the furnace needed, he told me I don't need any of those. I'm glad that they told me! I didn't end up throwing parts at the furnace that it didn't need just so this other person could make money.

When the heat pump went out, a cold front was coming in and we were told by one of the representatives when I called in to TotalProtect that it was going to take three or four days for someone to come over. I called back and another girl said, "We're going to find someone in your area that can come today." They have always been very, very, very good. I have recommended them to quite a few people and I've sent them a lot of customers.

My real estate agent told me about HMS Home Warranty when I bought my house. I have submitted three claims and everything has been excellent so far. The first contractor called me back and I've had an outstanding experience with him every time I've dealt with him. I already recommended them to somebody.

Everything went very well. The only problem I had was I called on Wednesday and didn't get anybody out till Monday... Well, actually they scheduled it for Saturday but then I called back on Thursday and said, “Can you get anybody sooner than Saturday?” They said, “Yes, we will have someone on Friday." Well, on Friday they called me and said they couldn’t come out till Monday.

A neighbor of mine had HMS so I got it too. They handled each complaint right away, and the techs sent to my home were great.

I have an old house and older appliances in it so a home warranty made sense and I'm not a rich man. I found it easier to submit a claim to TotalProtect online because they ask a lot of stupid questions on the phone. The technicians they sent out were excellent. I like the fact that they explain everything - what they're doing, what the process is, and what is or is not being replaced and why. They seem to be very thorough and knowledgeable.

HMS Home Warranty was recommended by a realtor. I didn't have any problems when submitting a claim and the reps were nice.

I've never had any trouble filing a claim with TotalProtect. I called, they answered right away and then had to make arrangements. It was done differently in the beginning. Sometimes I had to call the company to set up an appointment. Other times they call and then that company would call me to set up a time. But I've been pleased, I've never had a problem. The only thing was that I didn't realize icemakers weren't covered and I called because of the icemaker one time. I was upset because they didn't say to me, "Oh, that's not covered", I said "it was the icemaker." And then the guy came out, I paid $75 and he said, "You need a new icemaker", and so He is the one that told me, "Well, your icemaker is not covered." Then I went and I looked back to all of the pamphlets and saw that icemakers weren't covered. So I paid $75 and I never got the icemaker replaced.

Pretty good experience with HMS Home Warranty.

I was a first-time home buyer and TotalProtect offered me a good deal. It seemed fair and I know it will be something that I needed because I can't afford to repair everything that breaks in my house. I never had any problems when I make a claim. Everybody is always nice and courteous, knowledgeable and respectful. With my last claim, the technician was not able to fix my heater right away. It was one of the coldest days here in Virginia and I didn't have any heat. I called about the issue and the rep told me the tech will be calling me within 30 minutes but didn't.

I’ve had very good experience with HMS. All of the companies that they have referred me to through their service for the repairs have been very good.

The technician TotalProtect sent was knowledgeable and fixed everything, except for the refrigerator in which he didn't have the part he needed. So it took almost another week before they put it in. Nevertheless, the refrigerator has been working fine since then. One observation though is that TotalProtect doesn't have enough contractors and vendors that work with them. Even if they're very willing to send someone out, it's going to take like a week or two before they come out.

We decided that a home warranty would be a good thing to have because things can go bad or breakdown. Since we're on fixed income, we figured it's a lot easier to come up with $75 than a thousand dollars or more to fix something. I've called to file a claim a few times, and usually a contractor would be out here within a day or so. I've never had a problem with the reps, but I wasn't too happy with the last technician who came out. He acted like he really didn't want to be here and he didn't want to deal with us, and kept complaining about the kind of air conditioner I had. He fixed it, but I didn't like his attitude. I've been completely happy and pleased with TotalProtect, nonetheless. I've already recommended them to a couple of people.

I submitted a claim to HMS and they sent someone out within three days but I still have some problems with the heater, it's still blowing cold air. The technicians were okay, though.

We've always had a good experience with TotalProtect and the last one was having our furnace serviced. The only time that it wasn't good was this time it took two guys to come out. The first guy did not spend enough time to really diagnose the problem because it was working while he was there. And within a matter of about a week, it stopped working again. When the second guy came out, he was able to diagnose the furnace and replace the part and it's been going well ever since. We haven't had any problem with the service. It's been timely and I've referred TotalProtect to several different people and will continue to do so until I become dissatisfied. Even with this last incident with our furnace going out, it was during the time when it was quite cold but they had somebody out within 24 hours and that was reasonable.

TotalProtect has been my home warranty provider for about six years prior to moving to South Carolina. I renewed with them for a property we are renting because we're not in close proximity to it so I wanted a reliable company. It's been excellent. They answer claims quickly. The technicians who came to service called prior to coming over. Since they were working on the rental property, I didn't actually see them but they explained the situation, what was going on and if ever I needed pictures for insurance purposes. They were very fast in getting it back and the actual proof for the work to be done. All of them has been nothing less than professional. I'm very happy with TotalProtect and the service providers that they use.

I've only had one really bad experience which was recently, a company was called to repair my refrigerator and the person never showed up, then I had to call HMS to get an exception to have someone outside of their contractors to come in and fix the problem. I think HMS need to screen their contractors a little bit better. When you have one person, one company like that that will tell you that they're coming and they never show up, that's a problem. I also believe that same person had actually ordered parts and hadn't even come to my house to diagnose the problem.

I'm very pleased with TotalProtect because I called and in a short period of time I had the contractor come in and take care of the problems that I've had. This person was knowledgeable and also let me know what needed to be done. I would recommend them.

They were very prompt in taking care of the problem. They were very courteous, very professional, and all the repairs were taken care of.

The provider stood me up, the next provider couldn't understand the address, the next one didn't service the area.

They get things done very quickly. A couple years ago my I had them fix a heat pump and this year the gas fire furnace. They also replaced our pressurized hot water heater this year. They've had people in and replaced a part of my KitchenAid microwave as well. The technicians sent out were great and do as good as anybody could do at this kind of stuff. Everything TotalProtect has done has been really heads-up and on top of everything.

We've been using TotalProtect for years. The past two claims we've had with them have been excellent. Prior to that, I would have cancelled them in a heartbeat because they weren't what they said it was supposed to be. I wasn't happy at all. But the past two times, they've been really good and did what they said they would do.

I recently had to submit a claim to HMS for my gas stove. They gave me the name of a contractor to call and when I called that contractor, he didn't even do work in this area. I had to call them back and they gave me a name and another contractor which came the next day and everything was fine. The reps I've talked to were very courteous - no problems at all.

The house that we bought had HMS applied on it and we're pleased with it. They have my recommendation.

I called TotalProtect to submit a claim regarding my furnace, and it was an easy process. The technicians they sent out did a really good job, which wasn't an easy job. My furnace was around 23 years old. They tore it apart then cut it into pieces to get it out. They worked real fast and clean. I'm also impressed that they cleaned up as well by the time that they're done and set everything up. It was cleaner when they left than it was when they got there.

We've had HMS for a good while. I was a mortgage loan officer out in California and I did some research on the insurance policies and I heard about HMS then. I was already convinced that we will need to get HMS. They've usually been really good since. The only problem that we've had is we're in a small town of Arkansas and a lot of times there's no contractor that can get here really quickly but other than that, we don't have a complaint. They've also all been positive. Once they get here, we haven't had any problems.

I talked to one of their reps over the phone and they were pretty nice people. They explained everything and it worked out well. They did a good job.

When we submitted a claim with HMS, their reps were courteous. This last time we did, the people that they had come out just made a mess with the house, but they were nice and got things done quickly. Sometimes they can't be as quick as you want but I think it was within reason so I would still recommend having them.

Things have been quite wonderful with TotalProtect. Their response to every filed claim is very good, quick, and professional. I was very impressed. However I had one issue with the garbage disposal claim. I wasn't too pleased because they didn't replace the silver ring in the sink. They had put a brand new disposer and they left the old ring chocked even though it comes with a ring in the box. They said "Oh, that's not broken so we didn't fix that." We actually need to get another contract with them for another house that we need to get insured. I would highly recommend TotalProtect.

HMS have good claims service that's 24/7. Their representatives were professional and they sent out good service persons except for the plumbing. I didn't get solution with my plumbing. I still have issues with that. They say part of the problem is some of the tank's not covered with the policy. I wish I could have got everything that I needed.

The claims representative from the last claim that I put in was great. I didn’t too much know what was going on and she told me so that was very helpful. The repairmen were great also. They explained the problem to me and when the problem wasn’t totally fixed the first time they came, I called and told them that the problem was still going on and they came right back within a hour. I would recommend TotalProtect to people that I know that’s looking for home warranty.

The first company that HMS called which was the number one (I felt they offered the best service) never returned. I called that evening and had to wait two hours before I could call HMS back where they then contacted another company that responded immediately and sent somebody out that evening. That made the experience positive.

Every time I called them up they took care of the problem. We give the information and they come out as soon as they get somebody to come out here. Sometimes it would take a couple of days when the heater was out and we’re a little bit cold but you can’t expect miracles in situations like that. I work with people all my life and I know you just don’t snap your fingers and it happens. It’s not Christmas every day in a year. So everything considered, I'm very satisfied with HMS.

I've been with TotalProtect for a long time. I think I discovered them through Bank of America who had my mortgage. It was convenient for me to pay my bills through the bank and it was being received that way with the payment, and I needed some protection for the home so I had to go with TotalProtect because it was reason enough for me to pay them the monthly amount and it was also attached to my mortgage payment at the time.

HMS is a must-have for homeowners. It has a fairly easy claim process. You just call it in and tell them what the issue is. They ask for the model of the appliance and if there's any appliance that I want to get checked out, and pretty much put it in. What I only don't like about the process is that sometimes if I have to call myself the company that they are grouped with to come out and do the service. They don't always call back so that process can sometimes take too long. If I have a warranty, I shouldn't have to call after I call in to make sure that I can get the warranty service performed on whatever is broken in the house. The process should be the same every time I have to call in and hey should do the rest of the footwork.

The mortgage company offered TotalProtect to us. I called in a claim, told them what I needed and they gave me a phone number. I called a local number and set up the appointment. Within six hours they were here and solved the problem. I just showed them where it was and told them what the problem was and they said, "Thank you very much", fixed it and told us what was going on and what happened. I wrote them a check for the amount that wheeled on it which was less than what the deductible was because they said they didn't meet that deductible and they went. They were in and out very, very briefly and were very clean, good, professional and polite. It was outstanding!

Our realtor suggested HMS. We've been very satisfied with them. We typically get a quick response to our claims. Their people have always been helpful, gotten back to us when they said they would and followed through. Also, the work done by the technicians has always been very satisfactory. We haven't had any problem getting appliances in our home replaced. We haven't had to haggle with anybody. It’s always been an easy process. It’s just paid off for us. However, HMS raised their price about a year ago and it went up substantially at the time, so I was a little disappointed. I understand that prices go up, but it was around 33% increase so it was a big jump at one time. But other than that, HMS has been very useful for us and we have recommended them.

HMS has a very straightforward process in terms of submitting claims. My husband got online and submitted the claim and then got the recommendation for the service provider to come out. We were very pleased with our service provider. It was Hers and His Plumbing that came out and they were great. Very quick turnaround on getting the situation checked out and fixed.

First time I called to file a claim, I got on the internet and everything went professional, so I'm satisfied completely with TotalProtect. The last technician that came here called and said he will be a little bit late but he was only about 10 to 15 minutes late so it was no problem, and then he came in and I said what I wanted him to do and he checked it out. I was up there with him and he told me what he was doing and so forth. I went in the house and every time he needed something, he said "I need to do this right here", and so everything went smoothly. It was pretty good. They had to come back a second time, but that was understandable and they took care of the situation right on the spot. When they finished, there was no debris or anything left around. They cleaned up everything.

I talked to a couple of close friends who saw the value in getting a home insurance for appliance. I started looking into that and then I followed up a couple of companies that saw some reviews, narrowed it down to two or three companies and picked HMS. So far it has been great when submitting claims. Their representatives are fantastic. They keep me up to date on what's going on and are very open to my suggestions. Most of the contractors that come out are polite. There was one that I had problem with but as long as the work was done in time, that was okay. I have recommended it to my daughter and my friends and they have bought the service.

TotalProtect had lower deductible and they have this yearly maintenance wherein they send people out four times a year to check up on the appliances. The representatives I've talked to when submitting a claim were really good, quick, and professional. The technicians they sent out have all been absolutely excellent. The entire experience has been great.

I'm a realtor and I found HMS to be very good. I have tried other companies but I really feel that their follow-up is exceptional - they keep after it, make sure everything is done and that I'm covered. The only problem I had is that HMS doesn't cover faucet repair. I had a leak underneath the sink so the technician came out and found that it was the faucet that was leaking. But since it isn't covered, everything stopped. I felt it was ridiculous since he was already there and it could have been done in an hour. Plus once he started working on it, the pipe system literally fell apart because evidently the faucet had deteriorated. Now there's no water in that room unless I do something else to clear the problem and I'm finding this situation really difficult. It feels like a silly thing for the faucet not to be covered so I hope they add that in. However, I'd still recommend HMS to people.

I got TotalProtect through the mortgage and have it for five years now. I used to have furnace problem and they got here the next morning. The claims representatives are good, and they call people around here and make an appointment for you. The techs knew what they were doing. I've never had a problem with them so far. They are friendly and courteous.

My realtor recommended HMS so we have them as our home warranty provider. One of their contractors, Baptist Heating and Cooling, was very good and they came out about three times already. However the last guy who came out for the water heater spent most of his time on his cell phone. I really didn't get to talk much with him, and he made a mess in my kitchen and I wasn't happy with that. When he came into the kitchen and did the faucet, crap squirted everywhere which I had to clean up. When I mentioned something about the water pressure being better in the bathroom, he kind of eluded to the fact ─ that it was probably my imagination. He was a nice guy but I would not want him to come back.

I had a wonderful experience with TotalProtect. The person whom I submitted the claim was real nice. She took the claim and looked for people nearby to fix the stove right away. The technicians that came to service my appliance were very adequate and fixed everything. They all did a good job.

I'm in the real estate business so other than getting people to sign up for this, I got HMS for my own property. In my personal experience when submitting claims with my house, the first time around they were helpful. It wasn't really their fault particularly but they have certain contractors that they work with, and I have a unique system at my house. It's a boiler that actually heats the water, which in turn deals with my heating system and its several zones.

TotalProtect has good reviews and I like their organization and how they work. It's very easy to submit a claim and their technicians are very professional and efficient. I'm very pleased with them.

All the technicians that HMS sent out have been wonderful. It's been good except that they couldn't find a garage door technician. Everyone I have dealt with have been wonderful.

When I looked at TotalProtect’s plan and what would be covered, I thought it was fair so we purchased it. I filed a claim and the representative and service person were good. The tech was prompt and even came on Sunday to do the work and called me after he finished.

It’s not too hard to submit a claim with HMS but as far as getting them done when you need it done, that’s another issue. The people I’ve been talking to on the phone haven’t been doing what they say they’re supposed to be doing on their side. I had an issue with a furnace, and they couldn’t get anybody to fix it. I had to wait a day on that. I currently have another issue with just a water pipe. I called yesterday to file a claim and the lady who was very nice on the phone said “call back after two hours and I’m putting this on emergency status.” I called back two hours later and the other person that answered the phone said “nope, nothing’s been done on this. Nothing went to dispatch. There was no emergency put on it.” So it was just kind of upsetting that I don’t have the company again coming out until sometime today.

I had an issue with our furnace and HMS sent the same company that they had sent last year to fix a different issue and that was a big deal for us in that respect. These guys were already familiar with the furnace and I already trusted them. They did a great job. Found out exactly what the problem was. Also, HMS scheduled things very, very well. In fact, they came reasonably late in the day since the call was late in the day. And had to order a part, but were here by 11:00 the next day. Couldn't have been a better experience. They were excellent. When we sold our earlier house in November, we included an HMS warranty with that as well.

I've been covered by TotalProtect for maybe eight years and the experience has been great. Their claims representatives have all been good. I notice lately that they've been more automated than in the past but any interaction has always been really good. I've had a couple of things that they've done so I've had two different technicians that have all been so professional - very honest, and straightforward. The last one was better than any of the rest. We were expecting a really big problem with our unit, and he came, looked, and said there was just the cable that wasn't connected the last time, the way it was set up. He connected it and the only thing we had to pay was for the deductible. He was courteous, and seemed very knowledgeable. Since then, things have been running just perfect.

Originally, I had a different provider and wasn't happy with them. HMS was recommended by my realtor so I went with them. The claims process was very easy and fast - all automated. The technician was very good and kept me informed of everything they were doing. They also went out of their way to double check to make sure everything was working correctly.

The previous owner of the house got the HMS Home Warranty insurance for me. Submitting claim is easy and convenient. The representatives have been good and the technicians they sent have also been great. I'm recommending them!

A long time back, Huntington Bank of America advised us to buy TotalProtect Home Warranty. First, the claims representatives were as expected. They have courteous and knowledgeable technicians. I’m a satisfied customer and we are happy with it.

I had a claim with HMS recently...that was my first claim with them. They followed up right away. They had to do a call-back but didn't call me back for maybe four days. We had no heat in the house and I was very stressed out, and thought they should have followed up to call me back. They never called me back at all to let me know that they had approved the claim. The heating company was the one that called me back. But HMS did pay for having the repair done. The contractor, A and E Heating, was excellent. He treated me like I was a member of his family.

A couple of my cousins took home insurance from HMS so based on their recommendation I took them as well. As soon as I submitted a claim online I got a call from them. They came over to my home and asked what was the problem. I explained it to them. Then they bought the parts to the replacement and everything is done in time.

I'm very happy and satisfied. Their claims representatives and technicians were nice, knowledgeable, and courteous. When they said that they were going to go back to follow up or to bring whatever they needed, they did it.

HMS Home Warranty is pretty nice. I called and they told me that the Sears man would come out. The guy was great. He came in the late afternoon and found that he needed a part that he did not have. He said, "I'll go back if you're going to be here." I said, "Yes." He said he will be back around 5:30. I thought he was going out of his way because it was just an ice-maker that needed to be repaired. I told him, "No big deal, I can wait a little more if you want. It hasn't worked in quite a while and we've got another one in the basement." He went off to get the part, came back, and put it together. He asked if there's anything else. I said, "There's a thing downstairs. It's not working quite right. It's not under warranty." He said, "Let me look at it," and he fixed it right up and he didn't charge anything for that.

I have the cross-country warranty in my appliances and the house appliance, and haven't experienced any problems with their employees. The tech comes to the house, I tell him what's the problem, he fixes, I give $75 for payment, and he leaves. He's knowledgeable and respectful, and showed me all the credentials. I'm happy with the service I have in the contract and I intend to keep it.

My overall experience with HMS was good. Everything was very fast, very nice and very clean.

I've had HMS for several years and I have no problem. They take care of everything and get the men down here quickly, and I've been satisfied with all the contractors they've sent so far. They give good and quick service and it's worth the money.

TotalProtect was heaven-sent. When I built my home down here in Alabama, I took it out through Regions Bank and they sent a TotalProtect flyer in with their literature. Regions Bank said, "Well, your house is 17 years old now. You want to have some insurance on it." I said, "Well, I’m the mechanic here. I fix everything that breaks, so let me look into it."

HMS policy covered so many different things. It was pretty cool. Everything was impressive -- they were great!

My experience with HMS has been seamless. I didn't encounter any problem and would recommend them.

Submitting a claim is usually automated so it's fast and easy and the technicians are responsive and do a good job. I’m confident in their service and satisfied with my overall experience with them.

Claims with HMS Home Warranty have been processed efficiently and the contractors have done the work and it’s all gone smoothly as planned.

Submitting claims to HMS has always been very helpful and easy to do and I get service right away. Everything's been fine with their contractors. The last guy they sent was very helpful and did exactly what needed to be done at a reasonable amount of time.

It was tremendous. I was completely satisfied with everything that happened with my claim. When I call, it's not like I have to wait for the next day to get any kind of response or to get any type of technician to come out. If I call today, the longest it takes is for me to make a phone call. They'll put me on a three-way call with the company and then they come out and do what they have to do. It's been like that ever since I've had any type of problems. Their techs are all experienced and professional. They take the time, if I have questions, to explain the systems.

It’s really nice having the confidence that my items will be fixed in a timely manner. We've had HMS for years and the technicians they sent to service our appliances were courteous and the quality of their work was good.

I haven't had any problems filing claims with HMS Home Warranty. The technicians they sent out as well as the quality of their work has been pretty good.

I've had good experience with TotalProtect except when my heat was out and they took from Monday to Friday to order a unit. And the tech for the electric service charged me $700. But it has been pleasant dealing with their claims reps and technician, and the quality of work is okay. My favorite people to deal with were A&E, the last one I had out here. They were excellent and jolly.

It was really good with HMS Home Warranty. It was hassle-free. There weren't any extra costs and it was pretty easy experience too. I recommend it to anybody who just bought a house.

I have no complaints with it, and the overall experience has been good. The only thing is that sometimes you have to wait longer to get service. The last time, I had an ice maker go out and it took two weeks for Sears to come out and service it. In other words, that just seemed a little long. But outside of that, it's not any real problem as it turned out because I could go by.

When I first got the home, I did a claim and had to do everything on my own. But I noticed now that the specialist will make the phone call to the company for me and secure an appointment and relay all the necessary information to me. It has taken a turn for the better. The technicians they sent out were excellent -- 100% customer service.

I had a boiler that used to get me crazy and I couldn't find a good person to come fix it, so I decided to get a home warranty. I chose TotalProtect. Submitting a claim to them is easy. Everything is 1-2-3, and I had no problem with their reps. I trust them.

I haven't experienced any problems in submitting claims. The technicians are pretty good and did fine. It was a good experience and we're glad we have HMS.

HMS was very efficient when responding to claims. Their claims representative was always courteous and answered all my questions. The technician answered any questions I had and gave me some advice before leaving. Very good experience with them.

My husband had TotalProtect on his home previously so we chose them because of its cost and services covered under the plan. We had positive interactions with their reps. They were very helpful and connected me to providers that could come out to my home to address the issue. Their techs were professional and courteous, and their quality of work was fine. I’ve referred other people to TotalProtect.

HMS came with our home and so far, I've only submitted one claim. They were excellent both in providing the service and the contractors for the work that we needed done in a timely manner, so I was certainly pleased with it. They made that whole issue hassle free.

Submitting claims with HMS was never a problem. It's just that with the last claim I filed, the repairman started in that day and came back the same day to check everything. He found what the problem was, submitted the information, and we heard from HMS in three days. He called me and that's when I called HMS. But it's probably a glitch in their system and I don't think it's anybody's fault. It's good that we stuck with HMS that the real estate agent recommended when I bought the house.

Their reps were all very good. It was an excellent experience, and would recommend them.

I had no problems with them. The experience has been real good as the contractors they've sent have all been fine. I've recommended HMS numerous times.

Everything went smoothly with HMS and the work was done. There was a little concern about some of the vendors that sometimes they have a hard time getting through to get approval but all went through so that’s all good.

We're in the army and we had a warranty program in our house in Missouri. When I moved to North Carolina, TotalProtect was the company that covered the state. I never have an issue with them. We always get good service. They always send somebody out within 24 hours and it's always pretty much awesome service. I do things online now. I just click a couple of buttons and it sends me an e-mail of who I need to contact. This company is customer service-oriented and we're always connecting with TotalProtect. Seamless and fabulous.

When I bought the house, the people who owned it put HMS warranty on there and so we had one year for the appliances in case anything happened to it. We've been in the house for a year and didn't have any problems with them. I submitted the claims online and it was pretty easy and fast. The contractor sent by HMS was okay. First, they wanted Home Depot and we live too far away. They didn't even consider coming this far. I guess he's the only one that's in our area. We had a run-in with him when we first moved in - I was a little hesitant but everything worked out fine. The work was done in a short period of time because I had somebody call me and say, "It's been two days since you submitted your claim. Have you had it taken care of?" I didn't. So there was somebody there to help me. It was very good.

They've done a really good job. Their technicians were on time and were very courteous.

The price is good and the coverage is good too. Whenever I submit a claim, they get right on it and usually do it while I'm on the phone. They worked very fast and everybody was nice and friendly.

My furnace began making horrible noises (sounds like a train rumbling through our home when the heat kicks in) last week and prior to the noise starting we felt reduced air flow (heat) from the vents.

The leasing agent threw in the HMS policy when I first purchased my home. So far, I've requested services but I haven't submitted any actual reimbursement. I know I was allowed a reimbursement for a service for the furnace the first year. Since I didn't have any issue, you're allowed to have a service call and they would reimburse for that but I did not submit that but was told that they will do so. And three other times, I called in. It was pertaining to actual service repairs and with that, I had to pay a $100 deductible, so there is no claim to submit. I would recommend them.

I was with another warranty company that I became quite dissatisfied with because it got to the point they were trying to deny almost every claim I had. So I left and went with TotalProtect and so far I’m quite happy. I had one small problem and they were able to take care of everything. Everybody was friendly and the work was done. I would definitely recommend TotalProtect Home Warranty. In fact I referred somebody to them last week.

When we purchased the home, HMS Home Warranty was included with one year left. Unfortunately right after we moved in we used the washing machine and it broke so we called HMS to submit a claim. We had a wonderful experience. I appreciate that everybody made it easy for us. Sometimes the representatives are busy but I understand that everywhere is busy if you have more and more customers.

The technicians that I've ever interacted with has all been very professional and very kind, plus the quality of work is excellent. In fact, I recommend TotalProtect to people all the time.

Everything was great. HMS Home Warranty took care of all they needed to do.

I’ve had TotalProtect for years and never had a problem submitting a claim. Although I can do it online, I’m kind of still old-fashioned and would like to talk to somebody, so I usually call personally and they’ve always been helpful. Technicians have always been great. This last experience, it was freezing cold when my furnace was acting up and I called them that night. They got me connected to the company and they called me the next day, and came right out. I know they probably get a lot of furnace calls around this time of the year, but that didn’t cause any delay in my service.

We've had great experience with TotalProtect. They're always very courteous and nice. We usually get prompt service and the people that they send seem to be very competent. We are very pleased with everything.

HMS Home Warranty takes my claim very quickly and easily. I have a choice to do it either online or by phone. And all of the contracted providers have been very nice and fixed my problems. In general, it's been a really good experience.

I've heard about TotalProtect years ago from a co-worker. It had a better deductible and they covered more appliances than others so I went with them. They had good people too. The customer service rep was really nice; walked me through everything I needed to do. Also, their technicians were very professional. They called me when they were on their way so I didn't have to sit there and wait for hours and when they got here, they didn't drag off the work. I'm happy to note that their work on my recent claim look like it was a way better job than what was done for my sink before.

Submitting the claim was very easy. It was a great experience for me. The stove was installed within 2 days and there’s no problem at all. I've had TotalProtect for years.

They say HMS Home Warranty is supposed to be pretty good so I went with the experts. There was one situation though where they didn't tell me or explain things to me until the technician came out and said, "They should have asked you: Was it inside the home or outside the home?" Because he said it would save him a trip and I wouldn't have to pay $50 for him just to tell me the problem was inside as opposed to outside, because if it was outside, they said they weren't responsible for it. They never asked that question. Everything else has been fine other than that. All the technicians that have been out so far have been actually great. I would say it was a very good job. I felt it was completed properly.

When I submit a claim, no one ever calls me back. I always have to call them. One incident, I was out of hot water for almost two weeks and another week right behind that. Their customer service is terrible. The technicians that came out, though, were excellent. They knew exactly what they were doing. I got hot water and I got heat. So everything is working fine.

I would recommend TotalProtect Home Warranty. I had a problem with my furnace and called TotalProtect. They gave me another number, somebody to call. I called that number. They came out, sized up the problem and took care of the situation. They're reasonably on time and knew what they were doing.

I've had HMS Home Warranty since I bought my house in '96. The owner that sold us the house paid for the first year, and we've just been renewing it every year. The last claim I've submitted was faster than ever. I called and talked to the courteous claims lady rep, and she filled out all the forms to make the claim. Three days later they had a technician from Sears out here who quickly fixed the problem - he was a nice guy who knew what he was doing. I feel like the repair was done well and that it will last. I like it.

I have a recirculating pump on the water heater and they installed against the drywall and the whole house vibrates when it's running. I'm not too happy with the way it was installed. I'm not sure that it was correct. In other words, there's no water in it until there is a back flow, a back flush, but they installed mine hanging down so it stands to reason it's already filled up with water as far as I can see. It looks jerry-rigged to me. Also, I got charged for an expansion tank and I'm checking with the Massachusetts and southern other states that require an expansion tank, they show it pointing up. They set it outside and called a friend of theirs who specialize in selling water tanks.

A technician came over and he was nice and very professional. They helped us out and we didn't have any issues with the claim.

When I bought my house, the seller provided a year of HMS. He bought it for a year for me and I liked HMS so I renewed for the last five years. The kind of businesses they hire are a little sketchy though. The first company they contacted didn't respond in about six hours. So I called HMS back and they got another company. HMS took care of me but the company that they were working with did not. The problem eventually got fixed the next day -- we got through it and it was okay.

Submitting a claim is not hard. You just dial in and either use the automation part of it or you may get a live person. The claims rep has always been professional. Their technicians were excellent. I'm satisfied but I really wish that TotalProtect offers something that covers everything. There are exemptions and that's kind of frustrating. I'd rather pay a little bit more but have a package that covers everything.

I've always been pleased with HMS, from claims submission to the technicians that come to service our appliance. But there's a couple of contractors that I used that I had trouble with. I reported and explained it to HMS and they never came back and we never used them again. I would definitely recommend HMS because I felt like they resolved the issue and it moved on. When I said, "It's not working. It never was resolved regarding this issue," HMS took my feedback and gave me someone else. We've been very happy with the quality of the work that was performed. Everything has been good and fine so I would certainly recommend HMS, especially if you have older appliances or things that need repair. We stuck with HMS because one of the contractors said, "You're going to have some issues with the house later on." So we kept renewing with HMS and it's paid off every year.

I'm happy with TotalProtect 100%. Their people are polite, helpful, and handle all the fighting if there's any fighting. The technicians were excellent. I recommend TotalProtect to other people. I love it.

We've only had the house for four months and have submitted claims with HMS around three times now. The warranty came with the contract when I bought my house, we just kind of inherited it, but because they’re doing a great job when our year’s up we’re thinking about getting it on our own. We’re going to re-up it ourselves to another eight months. That’s how much we liked it. My wife likes it too which is even incredible! It’s been great. In fact I’ve had the contractor I hired to fix the ceiling come back and paint part of my house too just on my own.

It was convenient to get TotalProtect and it came at the right time. The claims representatives were very courteous and able to answer our questions. The technicians also did a great job. It took them a few minutes to fix my washing machine and it's absolutely wonderful. We are very satisfied. We had a problem and they fixed it. Life is good.

It was convenient to go with TotalProtect through my mortgage lender. So far, my experience when submitting a claim has been good. Their customer representatives were courteous and able to answer my questions and the technicians that came to service our appliance were knowledgeable. I'm a satisfied customer.

We've always been satisfied with HMS. We live out on the boondocks so we think it's a good to have Home warranty for service calls. HMS claims representative and technicians were good. We have a service call in that was supposed to come today and he had been here recently to fix it. But he didn’t come out. He was going to order a part before he came out. Other than that, the service and work have been good.

I'm quite pleased with TotalProtect. The last technician that they sent was very professional in his explanation about what caused the problem and what could be done to prevent it, and few little things that I wouldn't have thought of or most of the repairmen wouldn't have given. TotalProtect is efficient and professional for the most part.

On one of my claims to HMS, the process was a little shaky. I had an issue with my heat. The repairman came out to work on it but I had to call back the next day since it was not working. The repairman said I didn’t need to pay so I called and asked the agent for a new claim number and was told I had to pay for another claim. We went back and forth for two days because they say it was a different issue but it wasn’t. Finally, the supervisor called and I was told by the repair guy that I didn’t have to pay again. I think the repairman called HMS to clear things up for me because I haven’t heard anything else about it. It was frustrating but other than that everybody was nice on the phone and I still had a good experience.

I've been with TotalProtect Home Warranty for years. Their service has been great so far. You either call or go through their website to submit a claim, which is a piece of cake. Their people are thorough and professional. The technicians fixed the issues that they've addressed, and I feel good about the quality of the work that they performed. Great service, good responsiveness, and great results. An overall success so far.

I highly recommend HMS for somebody who just purchased a home. It's very convenient to use their service. When I told them the problem, the rep suggested who needs to come out. They came and fixed whatever needs to be fixed. Most of the technicians were knowledgeable. There was just one incident where the technician was trying to quote me a price higher than my copay. I also need to deal with companies with no smoking policies because we smell cigarette smoke off the technician who comes out.

They were nice in dealing with my claim and courteous in answering all my questions. A technician came and fixed my ice maker and quality of work performed was good.

The contractors that HMS preferred to use did not get back with me until a day and a half later when it was below freezing temperatures outside. Since it was an emergency situation, they allowed me to call my own contractor which came out that day and by the next day, it was all fixed. HMS Home Warranty was quick and cooperative but not their contractors.

TotalProtect has been excellent and I’ve always had immediate service. Usually the technicians have been good although on rare occasions, one or two were sloppy in their work. I don’t have to have any call backs and have been very satisfied with it. The only thing that TotalProtect was not able to do was to get itself put on my new mortgage. In the past, I had always paid them monthly premium through my escrow account on my mortgages but for whatever reason, when I refinanced, TotalProtect and the bank couldn’t talk to each other. Not a problem - I put it on my credit card, but I just found that very odd.

HMS came with house that I bought. Submitting the claim is easy as you can do it over the phone or through the automated system. However, the automated system doesn't collect enough information. The refrigerator and washer technicians were friendly, knowledgeable and quick. Both times when I called the service technician either they didn’t fully get the message or didn’t get the details. I had to call back to verify the appointment but the person was very friendly and fixed it quickly.

I hadn't submitted a whole lot of claims. Most of them were just on my heat pump. They replaced my water heater once and it took a while. It was kind of a slow process for me because I was the one without a hot water. But then when I came to do it recently, they came and did my glass door for me, it was very quick. I call, they'll come out and service it, and then I'll pay. I haven't had any really bad experience with TotalProtect. I've even referred them to other people because of the price.

We've had HMS since this house was purchased. When I call to file a claim, I'll get someone to talk to and I won't get a machine, so that's good. Then within the next day, they will arrange someone to come and take care of the repairs for something that is covered. They'll do that within a day or two of our call. They are good.

It's been good so far with TotalProtect and I'm happy with it.

I was with a different warranty company. I asked a guy I was working with which home warranties are the good ones to work with and HMS came on top of the list. One time, I was out of town and my wife was at home. It was cold but the furnace wasn't working. She called but the first person couldn't get out right away. Knowing it was cold in Kansas City, HMS contacted another contractor who came right out and repaired the unit.

I've been with TotalProtect Home Warranty several years and I've never had a problem. They've always taken care of what I needed taken care of.

HMS Home Warranty came with the package deal when we purchased the house. Submitting a claim was easy because I just did it through the website, unlike before when I had to call and talk to a claims representative. I just got an email notice about the company that was going to help us. The contractor technically understood what was needed. He informed me that there was a part missing in my refrigerator and that's why the water dispenser wasn't working. He said that he would have to submit the requirements and get approval. Four days later he came back, put in the part, and everything worked fine afterwards. It was a good experience and everything came out as expected.

So far I just had one inquiry with TotalProtect about my heating. Just before it got too cold last year I found that I needed a part, so they came and put it on. It's all good. The technicians were nice in explaining what was going on and what part I needed. I'm satisfied with TotalProtect.

A friend who is a realtor told me that HMS was a lot better than others. That was enough for me so I chose them. They are very good - always right on it. I call and they take care of it. They send somebody out and always do a follow up. I've always been happy with who they sent and I will continue to use them.

TotalProtect was recommended by Wells Fargo. I trust my them so I went with it. I've used them from plumbing to microwave repair to electrical. Once you call them for an issue, they will give you a person who is going to resolve it, and give you the claim number. You then pay the $75 minimum payment. Technicians are responsive, timely, courteous, and professional. Any work I haven't had to do I would just call them to return and/or to redo the job. If the job is done right the first time, they explain to you the issue once it is identified. They take the problematic item apart, brief you on what the problems are, and tell you what it would take to fix it. If they don't have the needed part with them, they'll go pick it up and come back to finish the repair. Then I give them a check and away they go, and they leave me a happy, happy customer.

It was easy to submit a claim to HMS. We submitted it through the phone, got a number to call and that was it. The technicians were very good and explained what was going on with my dishwater. And the work performed was excellent.

I couldn't be happier with the whole way that TotalProtect works. The service and the people who come out to the house have always been excellent. Over the years they've improved the process of filing a claim through the phone. They've made it much easier. They ask me why I'm calling and set up the appointments. At any point I need someone to come back I usually get a phone call from somebody telling me what the repair is and if it's covered or not. Outstanding.

The company that's been sent out by HMS Home Warranty to do the repairs has been very quick in response. It's been good with HMS.

I didn't like the warranty provider I was with, that's why I switched to TotalProtect. So far, I've been impressed with it. They were excellent - everyone was helpful, prompt, and really good. The technicians were knowledgeable and courteous though we didn't have any work done yet. I was denied. My situation wasn't bad enough. It was my water heater and they explained to me that as long as it was giving out hot water and wasn’t actually leaking, that I just have to hang with it a little while longer. I enjoyed TotalProtect and was honestly told some good information. I understood what the lady explained to me.

When I call HMS the serviceman usually comes the next day so it's been a good experience.

Since I bought the house I've always had a home warranty. I went with TotalProtect as it came through Bank of America. I have called the representatives a couple of times to place claims or change things and they're cordial when they answer the phone. Most of the times they are able to take care of placing the claim or making appointments for me during the call.

I chose TotalProtect because of monthly deductions coming out with our mortgage payment. In claiming, I do everything electronically. The technicians have been very good except for one plumbing issue. We needed some plumbing done for a problem with the drain and the plumber was unable to show up for three to four days, and that doesn’t work too long with drains. We eventually had to call a third party to take over that. Other works they have done were, however, top-notch - eights and nines out of tens.

The HMS claims process is fine except with the last claim that I had with them. It was subzero weather and my furnace wasn't working but then I'm the one that had to call around and get someone to come in here because the company that HMS contracted didn't respond since it's the weekend. HMS was supposed to reimburse me on this but I still haven't got it.

The representatives from TotalProtect has been awesome. In the most recent claim I had, they were very proactive in helping because some of the vendors did not want to do the work. The original technician that came out to diagnose the issue told me what was wrong. Unbeknownst to me, he called TotalProtect and said that he was not going to work on it but never notified me. I found out later though a representative that they had reassigned it to another vendor. The last technicians were awesome. I learned a lot about heating and cooling. All's well that ends well.

HMS is part of the deal when I bought my home. Everything is good - from submitting claims, the representatives, and the technicians they send.

I like the peace of mind knowing that I have items covered by TotalProtect. It has been an easy process to submit claims. We’ve gotten good people who seem to be conscientious with what they’re doing and very professional. The quality of work was top-notch so I definitely would recommend this service to anyone who’s a homeowner.

HMS was supplied as part of the sales agreement when we purchased our home. It's every easy to submit a claim. I called their 800 number and explained the issue to their claims representative and he informed me who would be taking care of it. They were always nice enough to know and make the appointment for me so I wouldn't have to. The technicians sent out were completely professional. They came in, identified the problem and took care of it. I was happy with the quality of their work - I'd recommend HMS.

I've had good luck with the claims so far. However, when I called in for my refrigerator, the first contractor came to look at it and said he will need a week to get the needed part, but I never heard back from him. Finally another technician came out and by the time he got it diagnosed and got the parts in, it was another five days. So I was without a refrigerator for the better part of a month. They finally said that it had to be replaced in about three weeks and it was another week or so before I got a new one. My most recent claim was great though. It was for my air conditioner, and the tech that came out had the replacement part on his truck, and the whole thing was repaired in an hour. It couldn't have gone any better. Overall, I'm satisfied and I'm getting what I'm paying for.

HMS was recommended by the real estate agent. Their claims rep and technicians were good. The technicians were also on time and I was happy with the repairs.

The claims representative of TotalProtect has always been very pleasant, efficient and extremely helpful and the technicians they send have been professional and their quality of work is good too. I had one experience where the boiler company that was scheduled to come told me they were not going to be able to get in as scheduled. I called TotalProtect back and they were able to put me together with another company that was a little more local to me and they were able to come in that same evening. I would recommend them and have.

I have nothing but good things to say about HMS Home Warranty. Claims representatives were all good and acted right away. I went online and got a call almost immediately afterwards to set the repair up. The guy came out and fixed everything. At first, I thought it would be a pain but everybody treated me really nicely. They were professional and I couldn't be more happy.

With TotalProtect, they usually fix the problem promptly. There were several surprises so far though in terms of the coverage - I didn't read some of the fine print so when I needed something put in my air conditioner, TotalProtect didn't pay for that so it's going to come out of my pocket. There were some hidden fees too that I didn’t know about but other than that, the service is great, the people were great, the reps were great.

I call HMS and they took care of everything I needed. So it has been very easy. I talked to and watched the technicians when they came here. The only time I had a bad experience with them was on a particular water heater I had but I called back and the representative handled it great. They recalled the techs they sent and got somebody over here qualified to handle the repair. And they fixed it right away.

TotalProtect is exceptionally helpful! The agents are pretty knowledgeable and they've always been really pleasant when I called. On the customer service end, I remember there was one young lady and I was pretty unhappy because the earliest appointment they could get me was three days from what I wanted and I had a plumbing issue with water everywhere. What she did was put me on hold and really research to see if there were any other companies in the area. Given the fact that it was the weekend, it was the earliest appointment that I could get.

I had home warranty before but I didn't like it and got rid of it. And then I talked to one rep and he told me what TotalProtect was all about and she promised me that it was totally different from what I had. So, I decided to sign up at that point. The representatives were courteous. They were extremely helpful in letting me know the status of my claim and what they were doing to resolve it. I had to have my part ordered, causing a little delay, but it wasn't a long one.

I have had nothing but great success with HMS. I love them and I'm going to continue my home warranty with them. I have two homes and don't want to have to pay for a lot of rental repairs so that's why I'm with HMS. They have a local rep here that I trust, Mr. Thomas **. He's a great rep. He explained the whole program very well to me and sold me the warranty. I've just stuck with it since. I've also had excellent service when it comes to claims. We've had the plumber a couple of times and I love him. Everything with this company has been great. They get things done so fast and are so friendly. I'm a realtor so I've had the opportunity to recommend this to other people and it's worked out really well.

TotalProtect was offered through my mortgage company and submitting claims have been very successful - no complaints on that. The claims representatives were very helpful and the technicians were prompt on the visit. They were They went to work real quick and solved the problem. They answered my questions too.

I had to do a claim with HMS Home Warranty and it was pretty simple. Their claims representative were helpful, explained the process to me and it worked out as they described it. The technicians came out to fix it and got there before I did. The inspector of the unit told me what the problem was and fixed it right away. Although I'm still experiencing an issue that existed at the time that we experienced the problem, it's not quite as bad or as often as it was before. No complaints.

Everything with TotalProtect is good so far. It's perfect and I will recommend it to a friend.

I don't have any problems with HMS. It's just the technicians that they sent out. They don't like to listen to what the customer is telling them. I know my unit. I've been in my house for 13 years and I had prime example. Before I called HMS, I had my unit serviced and cleaned before the winter came in. Prior to that, I had the people that gave the service to come back out and they described to me that I need certain parts. They wanted to take an extremely a lot of money. So I said I'll pay for the extra service that I had to pay to have them to come back out.

Claims process was real easy and simple. Reps on the phone were very helpful. Technicians that have been sent to our home were excellent. They were on time and did a good job. They were very professional.

We had a few claims in the first year and I was satisfied with HMS Home Warranty's service. Everything has been great except for one situation where they weren't able to get anybody out that night, so then I had to contact my own provider, and then I had to submit receipts but that seemed to be a little bit of a hassle, and it took a while to finally get my money back because they lost the receipts I submitted. But other than that, whenever I've had to use the ones that they have provided, it's been great. The technicians that came to service our appliance were really friendly, courteous, and knowledgeable and got done what needed to get done. I'm keeping them going forward.

It's a good home warranty and they have great service. I haven't had any problems yet. The technicians were very professional and they get the job done. Submitting a claim with TotalProtect is very easy. All you do is call in the 800 number and tell them what’s wrong and if it's covered they will set it up for you.

When I bought the house, I was given a choice between keeping the appliances or they would buy the house warranty for the first year. My friend who is in real estate advised me to get the warranty instead. In the last nine years that I've had them, I used HMS Home warranty a couple of times and never had a problem. There was one time that the technician did not show up on an emergency plumbing repair but other than that they've always shown up, always got the top gun and have been pleasant. I would definitely recommend HMS.

I've had a good experience with TotalProtect. Although the last time that we filed a claim, our stove was broken and they sent out a GE guy and he didn't even look at the stove. I just told him what it was doing and he says "Oh, okay." He looked at the stove long enough to get the model number and he left. He said we have to order the part so I said okay. It was a week or a week and a half. The part came in, he changed the part and left. Within 10-15 minutes, the stove was doing the same thing it was doing before. So I called back and then they sent somebody, then they called GE and GE couldn't come back for another week and I said "I've already been out without my stove for two weeks now and that will be like a whole month."

Our house is 135 years old so it's got some other problems with it but the HMS has taken care of it so far. I've submitted three claims so far. One time they didn't think that it fell into the realm of what was being covered, and I said it's part of the heating system. They finally said that they'll have a contractor call us from a company that's in our area. The contractor came out and I had to pay him $100 deductible and they took care of it. And this happened on a couple of occasions.

They're courteous and processes the claim pretty quickly. I’m a pretty satisfied customer. I have no issues with them. The technicians know what they're doing and get the job done. With everything that's been fixed so far everything is still working.

We had HMS for a year written into the contract when we bought our home and it's been great so far. When we moved in we had several different things that we had to get fixed within the first month. They were breaking one after another so we've used it three times now. I like filing the claims online because I think it makes it faster and was more streamlined compared to doing it over the phone. Their claims representatives are always informative and get back to us in a timely manner, which is good.

I've used TotalProtect three times; the first time I have to admit, I wasn't satisfied with their work. This is because the technician said he will order a part so I waited a lot, until when I called, he said I was supposed to order it - it was all a mess. But right now I'm very satisfied with my experience with their service enough for me to still recommend them to people.

I was very pleased with the way HMS handled our claim. The customer service people did their job and helped me out.

I'd recommend it for sure. TotalProtect has done what I expected them to do.

Our real estate agent encouraged us to have HMS Home Warranty and it made sense. I was able to use it for a couple of claims. One was our stove and one was our hot water heater. With the hot water heater, everything went really well. They came out, checked the hot water heaters and they replaced it. The company that did it was good and everything went very well. The plumber who did our water heater was great. I'm very happy. As for the stove, it works fine now but the first two people either didn't show up, didn't call or they had showed up but didn't know what they were doing. My wife called back and finally got Sears to come out. They saw the problem immediately. It was just a simple element and they were able to repair it. I'm glad we have it and it worked out very well once we had the right people doing the work. Our experience with HMS was excellent.

Claims submission at TotalProtect is very easy as it will only take three minutes tops. I only talked with one guy once and called to see if there was anything else I needed to do. He checked and told me I was good. Very easy process. I never met the technician and since the unit he was repairing was outside of the house, I didn't need to be there. I left him the deposit check and he got it. I didn't have to take any time off work and I really like that.

HMS took care of things while we're out of town, so we really appreciate it. It looks good all the way through.

TotalProtect has been great. They've done what they're supposed to do. The problem is finding people where I live to work on things that are under their contract - like garage door, openers and stuff. I had a bad experience with that but it eventually got taken care of and it was no fault of your company. But then they leave the option, if they can’t find nobody, it’s open to me to find somebody local and I’ve always have, and they pay them. It's just finding someone local to do it.

It's been easy to file a claim with HMS. I've talked to their representative over the phone once or twice and they were knowledgeable and friendly, and it was relatively painless. The technicians they sent out were good. They were courteous, explained thoroughly and cleaned up after themselves. There was one that I wasn't super excited with the results I got. It was for the plumbing but other than that, they all fixed what they said they were going to fix.

Total Protect did what they said they would do. The plumber changed out the hot water heater and everything seems to have gone well except that it doesn’t seem to hold 50 gallons because it doesn’t fill up the bathtub before it goes full. Other than that, it was a very satisfying overall experience.

I had three claims in two months: one minor, two major. TotalProtect responded to my claims promptly, sending workmen to assess the problems. Once the assessment was submitted I was informed of what would be covered and the work began immediately. TotalProtect replaced the entire airduct work in my 2000 sq ft home. Then I discovered a gas leak over a holiday weekend, 30 degree nights. It took a little longer, but the job got done. I am a happy camper!

HMS Home Warranty has a reasonable cost so I went with them. Everything went great and I had no problem. They got a technician out here right away and replaced the furnace. The quality of the work is real good. Their people were professional and expedited everything. They got it all taken care of and did a great job.

TotalProtect was good once we got on the same sheet. I have a home and things do fail, and they were recommended by the mortgage company. Once I got them on the understanding that my hot water heater is not working and I can't take a lot of time for them to research when the plumber (who is, by the way, on their list of approved plumbers) says he can provide something, the cycle time to get this done went from seven to ten business days to a day and a half. Which is good because...have you ever tried to take a cold shower or cold bath? It's not fun, right? So finally when we got on the same sheet in understanding the urgency, it got elevated to a faster pace which is what has to happen.

We had an issue with our washing machine and the person that I spoke to, the claims agent, was unaware of the fact that there’s only a couple of companies that are able to fix them. It was a little bit upsetting because we thought they were gonna be there on a Wednesday and they didn’t show up for a couple of days afterwards because the company they had couldn’t repair our type of washing machine. Anyway the technician that finally came to fix our washer was absolutely great, knowledgeable, and took care of it without a problem.

When I had some problems with getting the problem solved on my heating unit and whatnot, I called the TotalProtect people back and they were very, very helpful in getting the problem resolved. The representative was very knowledgeable, helpful and knew who to get in contact with. Some of the technicians were outstanding and the last technician was particularly great. I like them enough that I signed an agreement, an annual inspection for them to come out and do the maintenance on my air conditioning and heating unit. Two of the technicians were friendly, they were customer-oriented and they encouraged me to get the maintenance agreement through the company.