Cinch Home Services Reviews

I purchased a home warranty with Total Protect in July 2014. I called for my first service request in May 2015. My air conditioner stopped working. I was assigned a claim number and given contact information for the air conditioner service provider (Barstow and Sons). I had to call both Barstow and Sons and Total Protect for 3 days before I was given a service date. The technician came out and pronounced my unit unfixable and in need of replacement. I have been calling Total Protect and Barstow and Sons for the last 3 weeks and getting nothing but the run-around. Total Protect says they don't have any paperwork from Barstow and Sons. Calls to Barstow and Sons repeatedly point me to a person who is never available to speak with me and fails to return my calls. Then I came home yesterday to find a contract renewal paperwork with Total Protect in the mail. I am so very dissatisfied with this company and their service provider.

My refrigerator was pretty screwed up so I ended up getting a new fridge which was a lot more than what I was expecting. A lot of calling back and forth was the only drawback but it all worked out. Technician they sent out to service my fridge was really nice and did a great job. He was speedy about everything and called HMS to do his part of the claim while he was here.

I have been a member of TotalProtect for more than three years now. Initially, I thought that it was a good thing to have it. I'm still happy with it, but the problem is that some of the things might need to be replaced yet they did not do anything with it. Now the technician has to come and repair the same thing. (The technician still has not been able to repair my cooking range after three visits.) I think for the $40 just to make sure that if something goes wrong, they should replace it instead. TotalProtect is very particular to get everything in time, but when it comes to the service part of it, I'm not happy at all.

It's pretty difficult to talk to somebody from their customer service. It's not easy to get a human being on the phone. And when you do, it honestly takes 15 to 20 minutes. The first technicians they issued in my area couldn't come here for two days. Then they issued another company, and they were great and my air conditioner works now.

When it comes to small projects no problem but when it comes to big projects watch out one year ago ac unit was diagnosed as replaced total protect was only going to pay for the unit only but I was being charged 1200 for other related expenses that go with the install of the unit total protect says they will only pay for unit so I decided not to do it one year later I decide ihave the money to fix ac unit total protect sends tech and it is diagnosed as replace total protect now wants second opinion this time new tech says A C unit no good due do animal hair they don't want to teplace unit last yeay it was approved this yearnot approved. My rrefrigerator was diagnosed as needs maintenance cleaning the tech did not want to do it so he told me what to buy and how to do the maintenance on it not a very good company to deal with find some other company

I've had a wonderful experience with HMS. We've been using them quite some time and will continue to use them.

My water heater went out and when I talked to the rep at Total Protect they said not only did I have to pay my $60 deductible, but I also have to pay an additional $1500.00 for the "modifications" needed to have the water heater replaced. WTF??? I understand it may cost a little more since my water heater is located in the attic but $1500.00 more??? They said they were covering the cost of the water heater. These were just extra charges I was responsible for.... I'm very disappointed! I am going to cancel my service with them and go with someone who will truly take care of their customers.

We filed a claim a month ago and it is still in the process of being resolved for our AC unit. We contacted HMS too many times to count to get updates on the process of our claim. In the beginning things moved along quickly and we were happy, and then HMS had to order a part for the AC. If it hadn't been for our tech who warned us we might have to call in to HMS and give a verbal agreement, we would have never known what the hold-up was. They never called and followed up with us or our tenants. We called on a Monday to give our verbal consent to order the part.

Two weeks and still waiting for action from these clowns on a refrigerator repair. One week to get a tech to come out, another week waiting for the report that I paid $100 for. Two weeks now and NO ACTION. They are great at telling you all about their problems and their processes. Everyone I spoke to there, promised they would get answers and call me back. Guess how many did? 0. Therefore, every MANAGER there is a LIAR. Here are their names: **. I guess it's just the HMS Warranty way of doing business... take customers money, don't respond when they call, tell them you will call them back, screw them over.

We've had three claims with TotalProtect and they've all been attended to. The technicians that came to my home were excellent.

I recommend HMS Home Warranty. The claims process is easy, the technician was good and so is work quality. This time, I'm still working with a claim and see this one get done.

TotalProtect seemed to be the popular company at the time so I went with them. I get immediate response after I submitted claims. Technicians were good and I had no problems.

I bought a home about two years ago and HMS came with it. Submitting a claim was quick and easy and they were responsive. They sent out good people and they took care of it. They went above and beyond. And because of that, I ended up re-upping with a new home of my own. I was actually ending it at an old home and buying one at a new home and they really worked with me on the process of canceling, refunding and ordering a new one. They called me on the day they were supposed to call me and the lady was the nicest person I've spoken to in a long time. I called one time for plumbing and they sent out a good plumber. The guy actually told me what I needed could be done just by loosening a bolt. And he didn't charge me for any parts and he was done in 10 minutes. He was knowledgeable and honest and I appreciated that. HMS seems to be a good product at a reasonable price so I can't complain.

Technicians were nice, very polite and got the job done. I didn’t have to call back again. They're always good. My ex has rentals and I signed him up for the home warranty too.

My experience with HMS has been great. I would recommend them.

The people that TotalProtect sent out here were like nothing less than a joke. The first tech that came out here was A&E. He had to call the Maytag technicians because he wasn't familiar with what he was doing obviously. And they told him what he needed to do so he came up with a code on my washing machine and the code basically said that transmission is getting ready to go and the clutch is definitely gone. Basically that's what it ended up. So he orders a clutch for my washing machine. He says it will be here on such and such date and then he leaves. Then, a different tech came out the second time. He looks at it after almost two hours of trying to put this clutch in and me having to help him. He kept trying to turn the bearing clockwise to line it up on the shaft. He didn't realize that the same would spin counterclockwise.

We had a problem with our HVAC system so I called up HMS Warranty on their contact number. They came out, checked out the system, told us what was wrong with it. They said they'd see about replacing part of the system and that it was such an old system they might go ahead and replace it. So when they came to replace the indoor unit, they went ahead and replaced the outdoor unit as well. So we got our whole new HVAC system for less than having to pay for a whole system outright.

A+ Value Rooter is the plumber that damage my carpet floor from water leak . Home warranty had a low quality of work with contractor .

The last person that came out was pretty nice and we really liked the quality of work. It's also easy to submit a claim. My husband and I really like TotalProtect, and we would recommend them.

HMS came for free with the purchase on my house. They have a very easy claims process. Also, the quality of their contractors' work was good.

I had an awesome experience with Total Protect! We simply call them and their response is amazing. They're fantastic so I would recommend them.

Submitting claims to HMS is simple and easy. They have been great every time we had to call. Their reps were courteous and I usually get something done in 24 hours or less. Last technician who came was awesome. He did an excellent job. Totally enjoyable experience and was not a hassle at all.

I made the call to TotalProtect regarding my claim, they recorded it and had a professional come out to give us an estimate on it. The technician got the job done and was very knowledgeable about the problem. He had the solution within a week. Their work has excellent quality.

We've had HMS for several years, ever since we moved in here. Everything has been good from the reps to the technicians to the quality of their work. It's perfect.

I’ve never had a problem with TotalProtect. The technicians that they sent over for whatever reason have not been a problem and that’s why I’ve had them for years.

Submitting a claim was a breeze. The representatives were very expedient and very courteous. The wait wasn’t long at all and the technicians were great too. Quality of work was excellent. It’s a good company that stands by their word. I would highly recommend them to someone else.

i hope this gets posted, but since it is a poor review, may not be seen. it is amazing that not 1 review is a bad one, i find that hard to believe! i am writing of behalf of my elderly parents. They have had this service for years, for small, simple things it is okay. now they have a major repair that needed to be done and so far it is not done. it has been 2 1/2 weeks that they have been without an air conditioner in the hot tennessee summer! they are older and sick. my father is having surgery tomorrow and will have to come home to another day of sweltering heat. they have had to wait for approval after approval to okay the repair. the repair man came out and told them what was wrong but still they are waiting.

I definitely would recommend HMS Home Warranty to anyone buying a house. I had two claims and they were responsive and easy to work with. Everybody was really helpful and happy to assist and give info.

I never had any warranty like TotalProtect before. But after reading about it a whole lot and talking with people, I went ahead and decided to go with them, and it has been alright... except for the first tech that came. Maybe we got off on the wrong foot. Anyway, TotalProtect is a good thing to have. I've probably saved a little money.

I've had TotalProtect for a while, and I haven't had any problems. It hasn't been difficult submitting claims over the phone. And the technicians were great. I would recommend TotalProtect.

The people I've spoken to at HMS has been very clear and upfront. They explained my options and told me what I needed to do during my claim and most of the technicians they sent out have been very good, with the exception of one and that's the last one that I'm dealing with. They haven't even called back after I've called several times so I went and called somebody else to deal with it and I paid for it. But it’s not the warranty company's fault, it’s the plumber’s fault who’s just lousy.

Submitting claims with TotalProtect is very easy to do. But every time we get into a claim, we have to go through a bunch of hoops or find the people for them. The big deal is that it takes such a long time to get through a claim because we don't have the vendors in our area. I guess in more populated areas than where we are, they automatically have vendors that already exist. In addition to that, it would be nice if they had an electronic way to reimburse instead of waiting for 4-8 weeks for our check. We recently submitted a claim for our hot water heater. It went bad and we got a replacement so that went very well but we had to find our own guy and pay the whole thing and then get reimbursed but the reimbursement time was kind of long.

I heard about HMS Home Warranty through my realtor. I submitted a claim through the internet and it was very easy. The technician who came out was great, very knowledgeable, on time and very helpful. His work was very good and satisfying. Everything was good, and I'm looking forward to renewing.

They're quick and easy when you call up and file a claim. The tech was good except that he didn't have the part that I need. My air conditioning line has a leak in it and he didn't have any of the leak stuff to clog it. He said next time he comes back, he would bring it. So I thought it was kind of weird because it was like, "how do you know you're coming back?" He could've just said, "Look, I don't have anything with me. I'll just stop by on a day that I have it." But that's the only weird thing. Anyway it's 102 degrees right now outside. In my house it's 75, so I guess the air conditioner is working.

My wife is in real estate business so we had known about HMS Home Warranty for a while. Submitting a claim over the phone was fairly easy. The representatives were courteous and they even called back once or twice just to clarify things. The technicians replaced the problematic unit. Searching for the needed unit took some time but it didn't take long once they got the unit.

HMS worked out fine since we've had it. We've submitted two claims. During the first time the problem didn't get fixed. The people that came out didn't know what they were doing. And the second time, the problem got fixed. The technicians did everything and it was great work.

Submitting a claim with TotalProtect Home Warranty was fine. The person that I talked to was prompt, answered the questions, and told me what was going to happen. I'm perfectly happy with that part of it. The technician that came to service my appliance was confident. He got through when he said he would and did what he said he would. No complaints about him.

Overall experience with HMS Home Warranty is excellent.

I've had TotalProtect Home Warranty for several years now and so far, I've been satisfied with the services that I have received. Filing claims has been easy and their claims rep are courteous and answered all our questions. Likewise, the technicians who came out have also been courteous and have gone about their business and taken care of everything to my satisfaction.

We had repairs on our air conditioner and it was very pricey and we just had a pool installed and thought we would probably need some home owner's just in case, so we contacted HMS. My husband did the homework and he is very particular. He saw that HMS has the best deductible and also coverage wise. It covered a lot of the home thing. He likes that and how HMS use small businesses usually that come in and do the repair.

I have been very pleased with TotalProtect. It was recommended to me by a current member. They have been very responsive to any of the needs that I had regarding any of my appliances. I've submitted a claim both ways, by phone and online. I prefer doing it on phone because I think the customer representatives are very knowledgeable and accommodating. I like the connection that I have with the customer reps. Doing it online is quick and easy but it's kind of impersonal. The technician was excellent, very accommodating and knowledgeable. He brought to my attention some of the areas that he would look at. And he was on time. I was very pleased by the service. The quality of work was very good and I will continue to be a consumer.

Fine for the little things, but when my a/c failed their responsiveness dropped off the charts. They missed numerous commitments: i) to conclude parts research within 24-48 hours; ii) to call me back with updates; iii) to escalate the issue (a subsequent call confirmed that the issue was never escalated); and iv) to have a supervisor call me back. Going into Memorial Day weekend its been 5 days with no a/c and temps in the 90s and humid. All I get is we're very sorry, but this is all we can do.

I am in the process of working with HMS on a claim. I am very dissatisfied with the whole process. They sent out a guy who arrived in a plain white van, made me give him a check for $100.00 (my deductible) and not fill in the Paid To line. This is after he said he needed to order a condenser coil and would get back with me. After 12 days I received a call from HMS saying they would pay for the coil, but there were other costs that would not be covered by warranty. They want another $385.00 to complete the repair. That was after I was told I would never have to pay more than my deductible for any single repair.

I had a good experience submitting a claim with TotalProtect. The quality of the work done was excellent and I am satisfied with it.

My realtor grouped HMS Home Warranty with our offer. She suggested it just so there was never a big shock when you get into a new home. I thought that having one was a wonderful idea, and so we stuck with it. Submitting a claim is easy as the claims representatives were quick, polite, to the point, and smooth. The technicians who came for the service were good and professional, communicated well and worked in a timely fashion.

It's always been easy when submitting a claim with TotalProtect. I just call and they take care of it over the phone. I've used them two or three times over the years. Their claims representatives have always been good and helpful. The technicians that came to service our appliance have always been qualified. They come out within a couple of days when I call. They seem to always know their business and I've never had any problems with one at all. In fact, at one time, I had a garage door break a spring and the tech and his son came out on a holiday and fixed it. They always give good service.

Our house is 10 years old. If you weigh what the craftsman charge just to go out these days when you put it all together, you just see that staying with HMS is cost effective. It's basic risk analysis. The workman comes in, you pay the deductible and they know the risk. With that, it couldn't be easier because you don't really have to do anything. The people that came out for claims have all been very professional so everything was great. It's been pleasant with HMS so I don't have any complaints.

Wells Fargo, who carries my mortgage, recommended TotalProtect. Every time I called, it's always been good. Claims submission is extremely easy and efficient and the contractors are very good.

HMS was given to us by my realtor and so far it's been smooth. Their claims representative were very professional and have been very easy to work with. The contractors are very good and cleaned up after themselves.

We've had TotalProtect for so many years and they have a very easy process of submitting claims. Also, we have the same company that works on everything, and they know where everything is now. We're happy with them.

We had two separate claims submitted to HMS Home Warranty and they were out within a couple of days and took care of the issues that we had. It was good. The technician who came was pretty knowledgeable. He called me up on the phone. My mother-in-law was at home at that time and the one that was dealing with the hot water tank. He told me what the problem was and he adjusted the pressure on it. It worked out well. He was very quick and spot on with the problems that we had.

My first claim experience with Total Protect was not acceptable. Our AC went out and we contacted the contractor TP recommend and left a voice message to call us. The next day we call him again and received a phone voice message stating they are not accepting any calls and when he did return our call he stated we lived too far out. The Customer Service Rep explained they needed to contact another contractor and call us back. In the meatime we are without AC waiting for someone in CS to call us back losing time from work and money. Based on this experience with TP I will not be renewing this contract. I have had Home Warranty service for 8 years with other providers and none... none of them gave us this run around for service. I recommend using the monthly payment plan so if the home warranty service is not up to part at least you are not out of $100.00s of dollars.

I had a recent service provided by TotalProtect. It was not a corrective service but one of the quarterly maintenance services. The individuals who came out were very helpful, honest and forthcoming and very knowledgeable. The one thing that was somewhat of a negative is about my split unit. I have two systems: an air conditioning system on the main level and basement and a heat pump on the upstairs level. The company that came out basically told me that I should have filed two tickets for service, for maintenance, with them because their contract with TotalProtect was only to provide maintenance and service to one unit. So having a split-level system, meaning that I should have essentially asked for two separate service calls, or a service call that was doubled up basically for them. I didn't argue with the guy but I told them that I don't necessarily agree with that and how that worked because my bigger concern is what happens if I have a failure on one. As a whole however, it was a positive experience.

Submitting a claim with HMS is easy. The claims representative was pleasant, and the technician was very knowledgeable. Work done is good and I don’t think I’ll have more problems.

We have recently bought a house as of Sept 2014 and requested that the previous owner get a warranty for the first year we live there as anyone would expect. This summer our air conditioner stopped working so we called to make a claim and they sent someone out from a company of their choice. This particular was called A&A AC. The representative came out and spent 5 minutes looking at the outside unit and told me it was physical damage and would not be covered by the warranty company.

I had a problem with the water heater, then they sent a guy within 24 hours to do the repair. When I first had to call, they contacted the tech but they couldn't get out until like 3 or 4 days. I called them back and said they should have changed it out for about 3 or 4 days because I'm without hot water. A young lady called the contractor and they had someone out the very next morning. And then the next time that I had an issue with the bathtub heating, they had the same company come out and fixed the problem.

DO NOT USE THIS COMPANY!! In April 2015, I was supposed to get the first month of the warranty for free, but TotalProtect took the monthly fee from my account anyway. I had to call my bank and place a stop-payment on the transaction. The bank gave me my money back and got reimbursed from TotalProtect. When I filed my first claim on May 14, 2015 to have my air conditining unit repaired, the technician calling himself ** from the vendor company A to Z Heating & Air in Auburn, GA arrived and demanded payment of my $75 deductible prior to doing any type of work. I refused and called TotalProtect customer service to verify this policy, which the technician (**, whose actual name is **) claimed he "had to do or he would get in trouble." He then lied to a representative named **, claiming I did not want to pay the deductible. I spoke with ** and let her know in front of ** that I had no problem paying the $75 deductible, but this technician needed to do some work before demanding payment. The customer service agent ** agreed with me and told ** the technician that he at least had to do a diagnostic on the air conditioning unit before demanding payment. This is when ** got angry because he was told to do work before demanding payment and proceeded to write an invoice stating that my unit had a pre-existing condition. When I paid the $75 deductible and asked for feed back regarding the repair, the technician said that "TotalProtect would call with the details." I called TotalProtect and spoke with a very rude and effeminate senior manager named **. ** claimed he would follow up with the vendor, but I had to provide th vendor's phone number. ** later called and left a sniveling, cowardly, voice mail, claiming that his company would not repair my air conditioning unit. ** is a very poor business person, because the company lost my $600 warranty simply to cheat me out of a $75 deductible and a repair that they are responsible for. ** proved tone very arrogant and lacked common sense, siding with the vendor before gathering all of the facts. He really could care less about the company's clients and should be terminated because there is no telling how many other customers have had horrible experiences with this person. UNLESS YOU WANT TO BE CHEATED OUT OF YOUR HARD-EARNED MONEY AND YOU WANT TO BE TREATED RUDELY, DO NOT USE THIS COMPANY! !

An HMS coverage was in my deal when I bought my house 9 years ago. Everything's good with them - I call, they respond (answer whatever questions I have) and things get taken care of. I've actually had so much work done to this house and for the most my interactions with their representatives have been good.

I have been a total protect customer for at least 3 years, updating my policy in 2013 for further coverage and they have always been fairly quick in resolving my problem before.

TotalProtect actually invited me into their program. My experiences have been good with them and had no problems with their service so far. We've submitted the claims and they immediately send people out to take care of the problem.

I was pleased with the only service call that I had with HMS and very timely. Submitting a claim is fairly easy, and the claims representative was very helpful and got my claim lined up quickly. The technicians did what needed to be done and it's of good quality.

Usually it's a pretty easy process submitting claims to TotalProtect. The only time there are problems is if there's an extensive repair and the communication between the technician and home office isn't quite clear. But we've had great success through the years. We've had TotalProtect help us replace a refrigerator, garbage disposal, and replace the motors on our microwave. We've had major work done to our air conditioning system and to the water heater. They also replaced the pump that circulates hot water. We also had a problem with our garage door that they addressed as well. We've had really, really good service overall. I've had to give an A to an A plus.

It was a great experience from the time I made the call to HMS to the time the electrician came out. Highly recommended!

TotalProtect did good. They got to come back out a little, but were able to fix whatever it was that was wrong. Great service.

HMS Home Warranty came with the house when we bought it. It was part of the package for buying the house. It's very easy to submit claims and they are quite responsive to their customers' need. The claims rep asked the pertinent questions and I provided the information and he went directly to finding someone to take on the repairs. It was no more than three or four minutes on the phone with him. The company they sent was very knowledgeable. They took care of the situation, showed us some things to do to help prevent the re-occurrence, and was very nice. The quality of their work was also excellent. I had HMS maybe 16 years ago and it was nowhere as nice as it was this time. The company's come a long way - customer service is much better. Very impressive.

HMS Home Warranty has been great so far. Claims process is very easy and everybody was great. The technicians were very professional and quick. They did what they needed to do and were out of there. Worth the money.

I read the benefits of having TotalProtect so I got it. I had one claim that I submitted to them just recently. Actually I was a little bothered by the experience I have had. It wasn't with TotalProtect itself but with one of their contractors. What happened was they came out to the job and he'd seen the problems that I was having. It ended up having to open up two walls in my home, and they told me there was an additional price. I was a little disturbed by that because I thought it was supposed to be cheaper and I didn't know there was gonna be an additional price. I had to pay an additional price as well as them not even patching the hole-maker so they left me with two open holes and then I had to pay the additional fee due those same holes. I was very displeased with that.

My first time submitting a claim was a nightmare and I was willing to drop HMS that time. The first time that I called was in the first of January for my water heater. When I skipped on speaking with a person from their call center, they said that they'll place call and have somebody come out. It was over two weeks when I got somebody to come out. And I had no problems with the technicians at the time. Everything seems to be improved after HMS switch over to automated machine where I just called in, put in my account number and tell what my issue was. Then, they gave me a place to call and they have a technician come out. So, it was really easy and no problems so I am thinking about renewing it for one more year.

TotalProtect has been really good. I've called them out three times since I've had their service and they've always been professional and were able to complete the repair.

What I like best with HMS Home Warranty was the claim process. I had another company before and I was having trouble because I didn't like their process. With HMS, it's simple. My experience was fantastic.

We chose TotalProtect just in case we have any problems once our initial homeowner warranty went up. Submitting claims to them was not an issue. It was pretty easy. I would just call up and the officer also offered the option of doing it online. However, we had an issue when I called up a claim and the company they sent came out three times to repair the second problem. And I got so frustrated about it.

I've had HMS since I moved back in 2002. The claims reps are very cooperative and right on the ball. I get my claim numbers and my service work done and I've not had any issues so I keep continuing to renew my warranty. Also, when technicians come out they're very polite and professional and get the job done. If they can't get it done that same day, they're out within the next day or two. My dryer was making a noise and they got it fixed, and up and running. I didn’t have to sit there and wait a week or two as it was done that day.

We recently had a claim with TotalProtect - our hot water heater went out. When the crew got there he had to go through a lot of red tape because the service people were trying to find out if it was legitimately worn out; if it deserved to be replaced or if there was something that could just be a part. It seemed a longer process than what it should have been. The tank guy said "it's 12, 15 years old; it's met its match." And they were haggling with the repair company a bit. The frustrating part was it put us behind schedule.

My wife submitted our claims to HMS and it was really easy it took no time at all. I know it didn't stress her out at all. Their technician are super courteous, very helpful and informative. He let us know everything he was doing, what needed to be done and the stuff we needed to take with getting the refrigerator back up and running. The refrigerator's running fine now. HMS makes sure they take care of all the issues, plus they make it as smooth as possible.

I have no problem with TotalProtect. I always call in my claims because I'm blind and they're friendly and helpful. They don’t say that I need to do this on the internet. Also, the technicians have been great.

The house we purchased has HMS Home Warranty for a year. It was very easy to submit a claim and it was handled very quickly. They took down all of our information and put us in touch with a plumber that was able to determine what the issue was and how to go about fixing it, so it was pretty much a one-day turnover. The only issue we found out was that our sump pump was not able to keep up with the demand of the weather here in Ohio so technically there was nothing wrong. It wasn't covered by the warranty program so we're still going to have to replace it and we'll be out that money essentially. But the plumber who came and talked to us was very knowledgeable and helpful so we were satisfied. Overall, the quality was fine and everything was done as it should have been. The biggest thing would be the customer service aspect and the ease of getting everything filed - the rep on the phone was very nice and helped us through.

I've been happy with TotalProtect and have nothing negative to say about them. I submit claims both via phone and online. I have had great experiences with their representatives. Also the technicians that come to my home are very knowledgeable.

I had a good experience so far. I like the technician that came because he was good. I had one claim and it was handled fine.

One of our good friends had TotalProtect and when we were talking about our policy not working out so well, she said hers is really good and suggested we should look into it, so we did. So now, we have TotalProtect and have used it two times when I had three household appliances that needed checking - the stove top was not heating, dishwasher was leaking, and clothes washer was making a horrible shriek.

The gentleman that HMS sent to fix our refrigerator was excellent across the board. My husband really respected him - they bonded.

I've never had a problem when submitting claims with TotalProtect. I've only used it one time and the representatives were knowledgeable and courteous. Highly recommended.

It has been good with HMS so far. The fellow who handled my claim was able to get out very quickly. He happened to be not too far away that day, just finishing up another job and wondered if he could come over, and that worked out perfectly. That wouldn't have always been the case, I was expecting to wait a couple of days. This was a dryer repair, and we knew the clothes could sit wet for a day or two. He was also very courteous of course on the phone, and very pleasant when he was here. He explained everything he was doing, showed me the broken part it was a burned out heating element, had it on his truck, and was able to repair the dryer very quickly. I was surprised at how rapidly he was able to do that, so that was good. They could count on a recommendation for sure.

I live in a newly-built home, so I decided to look into acquiring a home warranty so if any type of items broke down, or I was having difficulties with them, or when they went completely out, to avoid a lot of out of pocket cost. The previous home warranty that I had was about to expire, so I was looking into something that was tied to my actual mortgage so it would be convenient for payment and got TotalProtect.

HMS was recommended to me by my real estate agent that's why I chose them over other home warranty providers. Submitting a claim with HMS has been good so far and I find them responsive. I recently contacted our regional coordinator in this area since I wanted to buy another policy and there's some areas I wasn't clear about. She is very helpful, although there is an area where I couldn't find satisfaction about the coverage and I'm still waiting for her to answer. It's about an earlier inquiry at the time that I had a problem and I was advised in a way that was incorrect according to her. Nevertheless, I am very satisfied with HMS.

I placed a service request on 4/8/2015 for my washer. 9 days later the tech came and said it was fixed. Had to come back the next day because it was leaking. 5 weeks after placing request and my washer is still not repaired.

Recently purchased house & warranty was part of agreement with seller. AC went out 2 weeks later. Company denied claim due to lack of maintenance. How could I have provided maintenance if I just purchased the property? I tried explaining this & continue to get the run around. Save your money & look for a different warranty company.

I got an offer from TotalProtect and it came at the right time. I've had an air conditioner unit, water tank and a water heater replaced - all these have been great. I have had good experience with them except one claim that has been a real drag. I have had a claim going on since early January of this year for my wall oven which still doesn't work and it still can't work. So, I've been very patient with them. Generally, the technicians have been great to work with except for one that never put the service report in, so that delayed the whole process.

When we purchased our house, HMS was the one the realty company recommended, so we went with them. I made two claims. One was to work on my furnace, and it wasn't up to par. So we called HMS and they recommended a company. I went to stay with relatives that night and then the next morning, they came out bright and early, and the technician worked on it. We then used them once again for my sink as the hot water stem from the outlet to the sink cracked and it spilled water all over the place. I cut off the hot water and mopped up the draining water, and then called HMS and they sent out a repairman the next day.

We've had TotalProtect for about 10 years now. Whenever we submit a claim, we talk to someone very quickly. They would recommend a contractor and we've been pleased with all of the contractors that have come out and done some work for us. I would recommend them.

It has been pretty good and I had no problems. They come in, they're very professional and they do the job.

We had some hiccups getting the work done when submitting a claim with HMS. They had to come out three different times to get it fixed and the quality of the work was so-so in my experience. The technicians they sent out were super friendly and seemed to know what they were doing. They didn't tell me exactly what was wrong but we had a couple gas leaks after they fixed it, and then they had to come back out and fix it again. Overall it was not too bad of an experience.

We have two different houses and two different home mortgage both of the same company. I'm not sure if that makes a difference but the one we had with our other house, we needed a repair for our dishwasher and the guy said he needs to order the part and he'd be back in two weeks. And he never came back. I don't know what happened but he left town or something and just disappeared. So they had to send somebody else to do it. And it would've taken about six weeks before we actually got it repaired. He closed down his business and they didn't know anything about it at the office. So that was kind of weird. But they immediately sent somebody else as soon as they found out about it. And it was fixed as soon as they could get a part. It was kind of a good and bad experience because like I said, as soon as they knew that there was a problem they sent a new person. So we appreciated that, and we've had good experiences overall.

I contacted HMS because my oven wasn't working and they gave me an appointment. The people never called me back, never showed up. I asked, "How do you set these people out?" Because that's not good customer service that somebody calls and leave a message, and you don't call them back. The young lady gave me a new company. They were very apologetic - just wonderful customer service. She said that she would follow up with the company that did not return my phone call because that's not their policy. It's been great.

My friend had TotalProtect and he told us about it. We decided that that sounded like a good idea. From then on, I have never had any problems with them. It's better now than it was in the very beginning; they just made submitting claims easier and a little bit simpler. I just call it in and TotalProtect has done what they said they would do, and so everything's been fine. The last technicians that came were just off the wall magnificent. They were so good when they came to work on our air conditioner. I won't let anybody else do it. I also had one where the plumber that came was a little old and it took him several times to do it, but he persevered and kept working at it until he finally got it right. We've been extremely happy with TotalProtect.

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When I bought my house about five years ago, we got HMS and we've been updating it every year since then. We haven't had any problems with them so we just stuck with it. Their representatives are very friendly and prompt. If they had to call me back on something, if it was gonna take a while, they'd call me back usually in a pretty reasonable time. They're professional and that makes claims processing very easy. We've used their services a couple of times now. The technicians are always knowledgeable, very helpful, and took care of everything we needed. There was a couple of times where sometimes the technician was scheduled to come and they never showed or I was given a contractor or an electrician I could never get a hold of him. I'd leave a message and they never got back to me. When I reported that back however, it was quickly taken care of.

TotalProtect came out and serviced my air conditioner. They told me what was wrong and they said it was submitted in their report. They immediately started working and they did a really good job. When I submit claims, they replied quickly. They came next day so it was awesome that they responded really well.

When we got HMS warranty with the house, we've ended up using it a number of times and have always been very happy with it. I just make a phone call and let them know what's going on. They're very nice and they usually call back as soon as they got somebody lined up. Their technicians are always very pleasant and I never had anybody come in who was cranky, aside from this one time when we had a look at our air conditioning unit. We had one of the gentlemen who was like 'We'll have to take the whole thing apart and it's going to take forever and blah blah...' and he was really more cranky than anything else. But everybody else have been pleasant that I got my brother recommended to it and he uses it now.

I was a realtor with Coldwell Banker in Illinois and I know HMS had always been on our list to give to homeowners if they wanted a warranty company. I have had another warranty provider for two years and out of the three calls I made to them, they told me "I'm sorry, we don't cover that". That's the reason why I switched to HMS Home Warranty. People at HMS have always been very receptive and cordial. But they need to keep a tighter line on the vendors. I have to admit that the very first claim that I made, HMS had linked me with a vendor and I didn't hear from them for two or three days. I called and they said that they never received a call from us and that it's okay because they don't service our area anyway. So that first meeting didn't quite go well.

My bank recommended TotalProtect and reading through the material, I thought it would be a good thing to be involved with. It's been a very good experience with them and the last one that I had was very good in explaining the situation. The last two have been very good, too. There are times though where it takes a while with some of their company sub-contractors. There was a time one company didn't come at all and we had to get another, but overall the majority was good. If I need them for something else, I've used some of them to come back and do some other work for me, not necessarily that they have to do it with TotalProtect but I know that I can have the electrician come over and fix the light fixtures. I also needed some plumbing done in one of the sinks and I went and put a new one, so now I have a plumber that I can call in. So for those, I use TotalProtect and I recommend them; they do a good job.

I am a real estate agent with Long & Foster and I have been selling HMS warranties to my clients. I put my money where my mouth is, so I buy HMS warranty for my personal property as well. I am an investor and when I sell my properties, I also sell the HMS warranty connected with the property. I just think it's been a very good thing to do. It gives a little reassurance that you're not going to have any problem at first year, so I give that to my buyers and sellers, and for my own personal properties that I have as rental properties. I am really grateful that I have it because I've had a real pain in the neck from tenants who are always calling me for this thing or that. I just call HMS, and it's taken care of so I don't have to worry about it.

This last time I submitted a claim for a water heater and I actually went through with the entire claim process with TotalProtect and it was awful. I called and they gave me the claim number and the name of the company that would be out. That was fine. The plumber came out and I told him I wanted to decide between a regular tank and tank with water heater, the plumber said okay. He gave me the estimate to have it done with me going with the regular tank water heater. He's supposed to get back to me and ask if I wanted to proceed with the tank with water heater. He never did. So in the meantime, a week goes by and I still have water on my floor. This has gotten long enough.

The people in TotalProtect are very knowledgeable. They give me information I need. I call up the person who comes out to do the repair, put it on my deductible, and they fix it. I'm happy with the work they do.

All is well and very timely with HMS. I called, they set it up, and the technician came promptly the next day.

We submitted a claim to HMS and heard from somebody the next day and they came out and fix it - the claim was completed within a timely manner. The technicians were good. They were efficient, friendly, and easy to work with.

Thew process of submitting claims with TotalProtect is easy. The claims representative was also good, as well as the technicians. The last one was real clean.

When I bought my home, the seller provided the home warranty for a year. I contacted HMS Home Warranty when my refrigerator was leaking. They figured out the problem and sent out a person. They scheduled another appointment as they had to order a part. Then the problem was solved when they came out to install that part. Two technicians came here and both of them were awesome. They recognized the problem right away. The guy who came out to install the part knew what he was doing.

TotalProtect came with my mortgage and they are very good. The technicians do what they do and they do it quickly and right. I'm very satisfied.

l was looking at all the different things that HMS covered and I thought it was pretty nice to have, especially when you're newly moving into a home and you don't have any access or not familiar with the things that you have. I had this one claim when the guy came out to do the work for my sump pump, he was like "Well, system works fine." But the thing was that it wasn't working the day before. From what he could tell, he says the system looks fairly new. I've had recurrence of the same thing happen again and but I'm not going to call. You pay a hundred dollars for them to come out and look at it and then they tell you everything's okay. And then I had a steady rainfall again and the water passed by where the main pumps should've kicked in where the guy told me was working but it was already almost ready to come out through the floor. So is that fixed?- I mean, I’ve never had a sump pump before. But I'm happy with their communication.

Overall, the submission of the claims with TotalProtect had been very good and a very easy process. In fact there are couple of times I've had problems that needed to be fixed quickly and they went the extra effort to get people out of here to take care of us. I like them so well that now two of my neighbors have finally listened to me and they have them also. The technicians that came to our home have all been very nice. I'm very happy with TotalProtect.

Everything's been excellent except for the last claim. First of all the person that answered the phone spoke broken English that I couldn't understand him. And then number two, I was given two repair people that either didn't call me back or never had any time to schedule. When I finally got somebody it was the third company that finally came to repair the dryer and they were excellent. Not a problem with their technicians and they successfully repaired each time they came. This will be my third year coming up in June that I've signed up for HMS again.

I've submitted two claims with TotalProtect and both have been well. The first one went super smooth. The second one, the vendor that they referred me to was just rude. I decided to call them back and they gave me somebody else. I was totally happy with that and have told other people that I would recommend doing it because I think it's worth it, especially if you've been in your home for a little while.

We haven't had any problems at all when submitting claims to HMS. It's been great and helpful for me. The reps were very professional, courteous, and kind. With my recent claim for my dishwasher, the technician was quick and did a great job. He came the first day that I called and was able to fix it 3 days later when the parts that came in.

Everything at the last three claims have been really great but I've had one bad experience with TotalProtect. The problem with our broken air conditioning system was a total nightmare. But I'm still with them though. I was with another warranty company and Total Protect bought that other company or bought me from them. Submitting claims has been pretty good.

Our realtors suggested HMS, so we decided to go with it. The claims we submitted were handled. They got the information down, contacted the appropriate repair people, they contacted me back, and scheduled a time to come help us so everything went accordingly. The technicians that they sent to us were all very good and the quality of their work is sufficient.

It was an excellent experience with TotalProtect!

My previous homeowner signed up with HMS and we just continued with it. So far I claimed two times with them already - one time it's for garbage disposer and the next time, it's plumbing. Customer service is alright, but the only issue is what the warranty covered. The last time when I had them do the plumbing work, they removed my ceiling and said that the ceiling was damaged so now the ceiling is open. I had to look for other wood and look for other guys to fix it since whoever came to do the plumbing said he can only do the plumbing work. Plus, HMS said that fixing the ceiling isn't covered in the warranty. HMS said they'll recommend somebody to help me, but until now it's open.

I didn't like the previous home warranty provider that I had and I didn't use anybody for a long while. Early last year, I researched TotalProtect online and decided to go with them. I've had one claim with TotalProtect and the company that was supposed to come out to do it called and told me they'd be here at a certain time. They were out promptly and fixed the two items I had a problem with and it's all working just fine. I'm quite happy with the way it happened.

I submitted two claims. I called about the refrigerator and I called about the breaker system the same day and spoke to ** both times. For the refrigerator, they made an appointment for April the 22nd and Sears came and they did a wonderful job. And I wish that I would have known that they would have come for the problem that I’m having now with the breaker system.

My air conditioner which is located in the second floor attic broke down on April 27, 2015, so I called my warranty to make a claim. A technician from Sun Belt Air Conditioning was sent to our home to make check on the unit, and claimed that we were in need of a new unit. The technician claimed that the drain pan was broken which caused leaking water into the secondary drain pan causing it to rust. As it turned out, Total Protect Home Warranty is denying our claim, and will not send us a letter of denial until four weeks from the time of the incident. Total Protect Home Warranty sent us a brochure by mail on the day of the incident, but never anything before. I went through the plan, and they say they will cover unknown pre-existing conditions "for those problems you didn't see coming due to rust, corrosion, sediment build up and more". What a scam!!!

I had a need for home warranty and I found out about TotalProtect through my daughter. Since having them, I would call them and they send a person here in the area to come and look at my situation. They came about twice and then they fixed it out.

Submitting claims to HMS have always been very easy, quick, and painless. Their claims representatives were very pleasant to talk to and their technicians have all been very knowledgeable, courteous, and quick. They did excellent work.

I've only submitted a claim once. I called them and they set it up. Phoned me to get someone to come up and they looked at the problem. The guy called the same day, and they were able to get everything done and scheduled. They came out, worked on it and computed the job. I had to pay for the additional because the insurance only covers so much but it wasn't a problem. This was like a test run for me for the first time and I didn't mind paying it because we needed it.

Everything is great with TotalProtect and I chose them when I had something I had to fix here in the house. I'd definitely recommend others to this company as well.

When I purchased our home, it came with HMS Home Warranty. It was part of the benefit of my purchase as the previous owner added to the contract, and I have not looked for another one because I've been very satisfied with HMS. Submitting a claim is pretty easy. It used to be on the phone and now it's online and if I can't find what I need to online I can always still call and they will help me. I always have a claim number within a couple of minutes and a guarantee of somebody coming out within 24 hours usually.

I haven't had any problems with TotalProtect. The process is pretty easy and I just call in my claims. The claim reps and technicians have been good so far.

My friend who has TotalProtect on her mortgage used to tell me about the company so I looked into it and signed up. Claim submission is very easy and I didn't get a hassle. The representative I talked to was really good - she set up an appointment and was on top of everything. The technicians were very professional. They came on time and even called when they were 10 minutes close to our house. They left the house completely clean. They did a great job and I'm very happy. I'd use them again.

It has been really good working with HMS. They got the job done well. The only thing I didn't like was some of the parts they provided weren't brand new.

At first, I was choosing between American Shield and TotalProtect for a home warranty provider. But I got some sort of omen from one of the TotalProtect agents so I went with them. I have no problems with them at all and their technicians are very knowledgeable and professional. They have been excellent.

It's usually good, but this time there was no communication between TotalProtect and the people that they had working. The TotalProtect people did what they were supposed to do but they gave it to somebody who didn't. It took over a month for me to get the stove fixed. I called numerous times and couldn't get in contact with the company that they have coming out - Appliance Heal. They had assigned a different person, but then I got a call saying that the original people will come because they had the part. They came out and fixed it but it took a month after several calls. I wonder why they let them work for them.

I haven't had any problems with HMS Home Warranty. My furnace went out and I had to have air conditioning and washing machine service at one time, and my experience has been good. I think they're a good company because usually when I call them it's very late and they usually have a service person out the next day, if not, within 24 hours.

We've had TotalProtect for so many years and they were great. When submitting a claim, they have it pretty well set up and it's automated. During our last claim, a rep set up a time and an appointment and the contractor came out on the scheduled time. He took down the order that I needed and called when my parts came in. He came as scheduled, fixed everything and it's been running great ever since. He was very nice and told me that if anything happens within 180 days or something like that with the part, call them back and he would come back out. I have recommended TotalProtect to other people.

They selected a service company to come out and fix my A/C and they don't cover the reclaim of Freon which I expected. But this company was over double what other company's charge and the warranty company would not help or allow me to change companies. Bad customer service.

The repairs that I needed were completed by HMS without any real headaches. It's been really positive so far.

TotalProtect was offered by our bank as promotion to their account holders. It was pretty straightforward when we submit claims online or by calling their 800 service. Just give them your contract number and explain which appliance is giving you trouble. Up until recently our interaction with their reps is very good but our most recent experience was not pleasant. We did not give them a favorable feedback after our last.

My experience with TotalProtect is good. I highly recommend it to others.

I just renewed our HMS for our house in Florida. We found out about HMS through our realtor and I'm satisfied and pleased with it. We've had a couple of claims and they've been very responsive. The only thing was on one occasion, their vendor did not show and they called and asked whether everything was okay and I said the vendor hasn't shown and they referred me to another vendor and he was there the next day and took care of it. The technicians are very good and helpful. Things were working fine when they left so it was good. I have no complaints about them. I couldn't ask for more from them and I'm sure I'll renew again next year.

Total Protect would not cover a non-working air conditioning unit because it was rusted and the policy specifically dosn't replace rusty units. the unit is 17 years old and rust would be a given at that age. So, essentially they have a way out of covering the cost to replace any older units. I will be cancelling this policy. Plus, when I tried to speak with a supervisor, they were always busy. I gave a time to have my calls returned and they would call earlier much earlier than the time I requested. This went on for a week. They were just hoping I would go away. I'm considering reaching out to the media so others can be made aware of how this company works.

It's easy going through the claims or setting the claims up. I had some frustrations on the time that it takes sometimes to clear up matters. But I've been satisfied so far.

They have always been very quick to respond when we had problems, when I call them, and they were always getting me the information that I needed to contact a service person to get them out here. Plus they always follow up and call to make sure that the service has been completed.

Every time we buy a house, we asked for a warranty with it and we already had HMS in our other house so I just went with them. The hard part with them is that after each problem that I had, like with the plumber, they cut holes in my walls. Then they don't provide contractors to fix the holes. It's extremely difficult to find somebody who's licensed. And then you have to pay upfront what the contractors charge you and it takes about 6 weeks for HMS to get the reimbursement check back. I've had to submit my claims one after the other where I hadn't received one reimbursement when they had to pay out a second one. I'm currently waiting for reimbursement. Other than that, their claims representatives and technicians they send out have been really good. We paid the deductible, they come in, and the problem got fixed pretty quickly. The quality of work that they have all done, including the appliance wizard who fixed my washer, has been amazing.

Basically when I call TotalProtect they put me in touch with a service organization that's geared specifically for the problem I'm having. The only thing I will say is we live in Spartanburg, South Carolina, and a lot of the places I have called that they have given me the names say, "We don't come up that far." So I think they have to take a look at some of the other businesses in Spartanburg dealing with washer dryers, gas heating, and things like that. That's the only weakness they have. Generally, we've been very satisfied.

HMS has been very helpful to us. They have a very good communication and prompt response to getting vendors out to the property. Needless to say, I had a very, very good experience with HMS.

I've been with Total Protect for awhile and all my experiences have been good except for one. The technicians who came were supposed to be checking my appliances, doing the service checks and cleaning what needs to be cleaned, but they failed to do that so the quality of their work wasn't great. I called customer service to complain about it because I was a bit perturbed, and their ability on getting back to this situation and telling me what’s going on is bad. But the heating and air-conditioning company that came here did an excellent job. So overall, I'm still happy with Total Protect.

At first, I had looked at American Home Shield. My neighbor had that and they said that they were interested in looking at something else. My something else was TotalProtect and it has been great so far. The representatives that I've talked to is usually pretty easy to talk to as far as understanding what my needs are and what systems or whatever it is that I need to either work with my claim, or if the system wasn't even under warranty - under the actual program. So, claims processing is very easy, easier than I thought it would be.

Our first and last claim to HMS Home Warranty was terrible. The AC unit stopped cooling on April 9, 2015. After a claim was submitted, they sent a technician to check the system. I was told it needed a split valve. It took them one week to deliver it to the technician and another two days before he could come out and fix the unit. This time, we were told we need a new compressor because the old one burned out. It took another week for the new compressor to be delivered. Today, after the claim have been filed for 3 weeks, the technician told us the new compressor burned out because of the acid in the system. He blamed someone put dye in the system and the company won't do more.

Claim submission with HMS is always a positive experience that's fairly easy and straightforward. The last time we used their service, we had two different service reps come out for the same job. The first one was okay, although they did not actually solve the problem. The second technician that came though was very professional, and the quality of the work was good.

TotalProtect has always given me peace of mind that you can't put a dollar figure on. In the fall, before I put the heater or the furnace on, I always had that cringe. Is it going to cost me? Now with TotalProtect, I always have peace of mind. I've since had new heater and new furnace put in but it was always such a reassurance. When I think of the price again, it's just 75 bucks. Not a big deal. That's what I mean by it. You never get that feeling that a catastrophe is going to happen.

Whenever I ever ask them to come, they'd always come, and I haven't really had any problems with them, except for this last one. I think he's been here for about seven hours because they had a trouble programming the update, so he was here for quite a while. But they have always been professional, courteous and respectful. I have had pretty good interactions with them and have recommended them to a couple of people.

I am very pleased with my experience with HMS Home Warranty. A friend who is a realtor suggested it and I went with what he said. The technician was courteous. I made a phone call, people came out to fix my stuff and it was done on that day.

I was told my Total Protect home warranty was affiliated with my mortgage so I didn't have to acquire a different home warranty. Submitting claims is very easy because I just call an 800 number and they either give me the name of the company to use and I call them, or they set it up and let me know what day they're gonna be out so I'm very happy with it. The quality of work has just been impeccable. I've had two or three claims, and everything has been pretty much exactly what they said they were gonna do and they were all very professional. They all called before they showed up; they were on time so no complaints at all. I'd recommend them highly.

I had a very good experience with TotalProtect. One call, they schedule to come, and then they came and fixed it -- Done in one time. The guy who came looked very honest and did what he needed to do. They worked well, and I had no problems.

HMS did everything that I would have expected. The service was good and fast - it was fine. They were able to negotiate with the HVAC and got the price down for me.

I found out about TotalProtect from my co-worker at the EEOC. Submitting a claim has been excellent thus far. I only have one issue wherein I've always asked that they call my other number because I'm always on the go. But other than that, it's been excellent. Their technicians have always been knowledgeable and professional so I'd recommend them.

Technicians have been great especially the last one. Mainstream Mechanical were just really, really nice. They took care of the problem and explained everything good, and I couldn't ask for anybody to be any nicer. I've been very satisfied so far. I've recommended it to other people. In fact, there was a lady a couple of weeks ago that was supposed to call TotalProtect and wanted to get under their protection. That lady called me and I rated TotalProtect very high and gave her their number and all. If anybody wanted to contact me I'd be glad to give TotalProtect a very good recommendation.

I got a little problem with the service at the beginning but other than that, it was great. The claims people has helped me, answered my questions and sent the people that need to be sent. They came in and did what they're supposed to do. If they didn't work the first time, they came back the second time and they fixed it. Their people really do a good job.

My wife told me about TotalProtect. We've had it and used it a couple of times already. Submitting claims is pretty good so I can't complain. Their technicians have all been respectable and knowledgeable of what they're doing.

I've worked with so many technicians that HMS send out for my claims and for the most part, I've had good experience with the service people. Some of them have been pretty courteous and knowledgeable but there's one or two that you wonder what they're doing there.

We've been involved with TotalProtect for several years and it has always been wonderful. If someone have been sent out and didn't do the job properly, they put us in touch with somebody else. In fact, that actually happened today. We were so disappointed that the one company for the air conditioning didn't do what they were supposed to. And here they found someone and he saw what happened and took care of it. So they are really on top of things. We just had our hot water heater was leaking. We didn't have to wait until the whole water heater leaked all over and emptied itself out. So we still had hot water until they came and replaced it. So we've been very pleased because we seem to be in a cycle right now where things are happening.

Submitting a claim is very easy to do and their customer service reps are fine. The last one that I had was kind of disturbing when they said that things weren't covered because it looked like something ate the housing off the wires by the air conditioner. The air conditioner is like 12 years old. And in Florida, it gets very hot and the sun beats on the wiring which disintegrates the cover on the housing. It looked like a rodent did it. Now, come on. It's just the heat and the sun cracked it off and probably when we're cleaning up the backyard, we might have hit the wiring which knocked it off. There's no animals out there. It's a fenced-in backyard for crying out loud. That's perturbing and I think they're just trying not to cover anything. To me that's normal wear and tear. I have no problem with things not being covered but that to me was just way farfetched.

Our realtor told us about HMS and acquired warranty from them. So far, there has been no issues. Last claim I had was done online. The technician came, asked what the problem is and fixed it up.

Using TotalProtect was convenient and it covered a lot of things. I made some comparisons and it seemed fine. I've had very limited interactions with the representatives because we submit the claims online. The technicians on the other hand were fine. Their work has been satisfactory. Although, my experience in submitting a claim the last time has not been good. There was a problem and after three days of waiting for the company to contact us, they didn't. We called them back, found out that they had never been contacted or at least they claimed that they hadn't. So I got somebody else to do the work.

I had HMS when I bought my first house and I liked them. I had a different one when I bought this house and I hated them. I went back with HMS when the warranty I had in my house expired. Everything was fine. Submitting claims was smooth, the technicians were friendly and prompt - I don't have any complaints. I'm pleased.

I'm satisfied with the fact that I only have a $75 deductible but I'm dissatisfied with the product that they choose as replacement for my appliance. And when my microwave went out, the replacement that they offered doesn't have the name of the microwave on it. The inside label says Whirlpool Corporation but I would like to know that I'm getting a quality product. Also I just had to replace the water heater, and when the guy came he told me that it would probably be replaced with a Rheem water heater. But when they got here with the new water heater, it's some brand that I don't even know about. But as long as it works and it lasts years, I guess I'll have to be satisfied with that. I would recommend them only because of the deductible amount that you have to pay for calling for service and replacing the product.

It was my first home that I ever owned and I knew that if I need something done, I wouldn't​ be able to pay the total amount out of my pocket. So I thought, in case it happens, making a monthly fee for a home warranty might be better. TotalProtect was the one that the bank has sent me, so that's​ the one I used. When I called, they gave me the number of the place that would do the work and I have been satisfied. I haven't had any major problems. The claims representatives were excellent, they call me back and do a follow-up. The quality of the work was very good the last time except that I've had a couple of places that they have used and I wasn't completely satisfied, but the work was done. The technicians who came in last time and did the dishwasher were superb. So, overall, it was a good experience. In fact, I've already recommended them to friends.

I had a furnace failure on March 22 which I reported and it wasn't fixed until April the 7th. The HMS claims representatives were very polite, though. They say, "We're waiting to get information. We're still doing research." I don't know what they were researching. At one point I called and I said, "You know I'm now two weeks without a furnace and I'm worried that my pipes are gonna start to freeze at night," and they just say that another department does the ordering of the furnace. Okay fine. They said they've ordered a furnace for me and that it should be arriving. But when I called the heating company, they say, "We've received no word that we're getting a furnace for you." That kind of put a damper on things and it was just frustrating.

I'm extremely satisfied with TotalProtect Home Warranty. I’ve been with them for about 5-6 yrs. What they advertised is indeed accurate and truthful. There’s no hassle--that’s the reason why you make a call. They’re very accommodating and they’ll try to get you what you need expeditiously.

When I did a google search, I found TotalProtect as the one that looked the most efficient. We chose it over other home warranty providers because it was a standard deductible whenever we had a problem and it covered everything from plumbing, electrical, to appliances. I've been very pleased with everything. I know that we've had an issue with having to have people come back out on the same thing but TotalProtect was fast in filing the claim and getting that handled has been wonderful. Everybody has always been very professional and upfront with us, describing fees and whatever they’re going to do to fix something.

The whole experience was pleasant. I submitted a claim over the phone, TotalProtect contacted the contractor of the company to come and fix it, and everything went well. They did it promptly and correctly. I’ve had TotalProtect Home Warranty for years. I'm not very mechanically inclined so I found it necessary to purchase a home warranty.

I've got a rental property management company and I've got about 28 domestic property managers. We have warranties with HMS on different homes. But my experience with HMS Home Warranty over the last two or three weeks has been absolutely awful and I may not renew them because I call for service and they say, "Well, we can't get a hold of service people." You call, and then the service people never call, or I call the service people and set up an appointment to go to a house and they never show up. So right now HMS is in the toilet as far as I'm concerned. I am not a happy camper. I've got 27 contracts with HMS and I think I would never renew with them. They were wonderful in the past, but in the last three or four months, they have gone from good to extremely poor.

I don't usually have money to replace appliances for a full-scale repair visit so I figured taking monthly payments and doing a small copay with TotalProtect is doable. I gave them a shot and I've been very happy with them. Their claims process is very prompt and not a lot of numbers to push to get to where I need to be. The claim representatives have always been very helpful and courteous. The technicians that come out have always been very professional and seemed to know what they were doing. They tried to get out here as soon as possible.

I called in a claim for a leaking water heater in late March 2015 - They issued me a claim # and sent a service company out on March 26, 2015. The company confirmed the water heater needed replacing but they did not replace my type of water heater. Total protect scheduled for a second service company to come out on March 30, 2015. They agreed with the findings and sent a report to the warranty company. I called on April 1, 2015 and was total the water heater was ordered and was quoted a list of cost I would have to pay out of pocket (i.e. drain pan, shut off valve, access to the water heater and disposal). Total protect confirmed and supposedly placed an order for the water heater. Two weeks ago - total protect sent the wrong type of water heater to service provider and supposedly reordered the correct one the same day. To date - I still do not have a water heater or hot water in my home. I have had to stay away from home for last 4 weeks . I was told Friday (4/17/15) the ETA on the unit was that day and then I was told Monday (4/20/15) they were placing a tracker on the unit. Today I called again (4/21/15) and I was told no unit had been ordered. I have asked repeatly to speak with a supervisor/manager but instead I am placed on hold for long periods of time. Just to be told - No supervisor is available. I did recieve a message from a supervisor last Sunday morning (while I was in church) saying the unit was ordered. At this point, I need to reach out to the better business bureau, my state's attorney's office and however else I can find to get results. I have paid my premimums on time and this is my second claim. I expect better results and simply don't understand why nothing is happening.

I had one experience in submitting a claim that was very good and one was not very good. One time, I had a plumbing problem and they referred the plumber. The plumber came over and rectified the problem and gave me some good information about the current plumbing situation in my house. That was very nice, good and informative.

We had a great interaction with HMS and their contractor. The refrigerator got fixed in no time. The actual worker ** was great. Guy came out on a Sunday even if it was snowing and he was really personable.

My home warranty has gone out and a friend told me about TotalProtect and so I decided to look into it and signed up. And the service I've been getting from them has been pretty good. It was easy to put in a request online and then they gave me a number to call, and the people that were supposed to contact me contacted me. The representatives that I talked to were pretty helpful in my needs and I haven't had any negative experience from anyone.

I've been with other home warranty companies over the course of many years and these people are by far the most superior service I've ever worked with. They're excellent.

HMS Home Warranty was offered to me when I bought my house and I've submitted two claims with them. The first one was for my furnace. That was back in November. The claims process was easy. At first I didn't think of using my home owner policy, and then I thought, "Well, I have HMS warranty, so I should use it." So someone was out here within an hour and a half. The claims representative was very courteous and very nice and I've signed a contract with them to have the furnace checked twice a year.

Several years ago, I purchased a TotalProtect Home Warranty AKA Cross Country warranty for my home's systems. Three weeks ago, my heating system broke and I submitted a warranty claim. An independent contractor hired by Cross Country came out, determined it could not be repaired, and quoted a $5,000 estimate for a comparable system.

It's always been favorable when submitting claims to TotalProtect. We've always had pretty good service and have no complaints. We never really had any serious issues. They seem to find the problems and take care of them. Though we haven't used it that many times but when we have, it seems to have worked out okay. I'm satisfied with the quality of work and I felt fairly good about it.

HMS was recommended by my realtor, but the information I got was really, really basic. I'd like a little more information about their services than what I get from a pamphlet to know how to contact them. For example, I need to know what they will and will not fix if something happens to my furnace. When I'm calling them I'm not even sure that they're going to be able to help me because I really don't know the extent of all their services.

There have been a couple of times when submitting claims to TotalProtect aggravated me but I guess there are things they don't cover. For example certain parts on my washing machine ended up coming out-of-pocket, which made me a little upset. They also didn't realize some old parts have to be replaced on the boiler problem. They changed a gas valve but they didn't change the aquastat that controls the hot water. So what they should’ve done was change all of the old parts because the old gas valve can’t work with the new. But other than these issues everything has been pretty good.

The job was done well. Submitting claims to HMS Home Warranty has been very easy so far.

So far we've been really satisfied with TotalProtect. I have real good luck submitting a claim because every time I called, they always get back to me immediately. They were very courteous and answered all of my questions. And whoever was supposed to come out, they come out and do what they're supposed to do. They were on-time and they don't put me off another 2 or 3 days. Their work has excellent quality and I haven't had to call them back to fix anything. I liked their service and I appreciate them. I'm glad that I invested into TotalProtect. It's very reasonable and I would recommend them.

Any time we request something to be repaired, they do it. I've already been a customer of the HMS company for 15 years. It's very helpful for the family, for the house. I chose HMS because they are helping the people. If you broke something, they come and repair it. When I submit a claim to get my appliance fixed, I just call, they come, they fix. If you call and need a problem solved, it's easy. The technicians that came to service our appliance were polite and knowledgeable. They solved the problem. The work that was done was of good quality. I wish they would just continue to work as they are doing now.

TotalProtect looks better than some other providers that's why I chose them some years ago. Service is very good, however, the thing that I don't like is when I have a problem, they insist on fixing versus just putting a new one. For example, my garage door opener, they said they don't make that model anymore and sent a lot of technicians to look at it so I just went and bought one. If the same thing happens with my AC unit, I'm not going to be out here in a 110 degrees with no air conditioner.

At the time I bought the house, HMS was the home warranty provider that was offered with the plan. Submitting a claim with them has been great and everything we've ever had a problem with has been fixed. Their claims process is easy and I can even do it online. Every time I call their claims representatives, they help me out in whatever I need done. We once had a technician who came out to service our appliance and he didn't fix the part that still needed to be fixed, but that's the only time we ever had anything bad. That was because they wrote it up but they didn't fix that part and they didn't worry about ordering it. So HMS had to send out another service technician to fix it and the quality of work that was performed has been fine. So far, HMS Home Warranty has been reliable.

I had a problem with the AC and the refrigerator and every time I make a claim, TotalProtect has been prompt with addressing it. The technicians they sent were excellent. I never had a problem filing the claim or dealing with the repair companies.

Submitting a claim with HMS Home Warranty has been positive. The claims representative was very cordial and productive. I've called them twice already. The first time, I was satisfied with that. And the second time, they actually wound up replacing the appliance. The HMS Home Warranty people are professional. Everything from start to finish was pretty easy.

So far, it’s been great with TotalProtect. I haven’t had any problems at all.

Quality of work performed was an A+. They were good at working with me and allowing me to ask for a particular repairman to come who was familiar with the house because of other claims. It’s not something HMS would normally do since they have a rotation that they follow by but they granted it. When I filed for claims, they were quick, very professional and everything happened the way it was supposed to.

My parents originally had the TotalProtect account and they gave us the number. We've not had any problems with them as they've been very on top of everything, as far as I'm concerned.

I’ve been very satisfied with HMS Home Warranty. I don’t like to have problems but they’ve been very helpful in getting my issues resolved. The claim process was very easy and the reps pretty much answered all of my questions. I’ve only had two incidents and the technicians were very good.

Years ago I was with Bank of America and I signed up with that program that they had with a mortgage company - that's how I first heard about TotalProtect. I've always had prompt and good service when submitting a claim. The technicians that I've had were really good and cooperative. They got right with the problem and fixed it.

We've had TotalProtect for a while now for our two houses. The experience for claims has been great. Every time I call within usually an hour or so, a contractor will call back or they'll give me a name for the contractor and I call right away. They're usually there within a day or so. The people that got sent to the house have been really polite and explain what they're doing and what they're going to do. It's been really good that way.

My experience with HMS Home Warranty was very good.

Their claims representatives as well as the technicians that came to our house were all pretty good.

My experience with TotalProtect is pretty good. The only thing I sometimes get annoyed with is having to wait for someone to come and see if they can get the parts, whereas if I didn't have the protection and I needed a new appliance, I would go out there, then I would buy it.

Our realtor suggested HMS home warranty and it’s pretty good so far. I haven’t had any problems with taking care of everything and generally positive about the work that the technicians performed.

I have no problems with TotalProtect. They have been excellent. Professional job, always good service and right on time.