Cinch Home Services Reviews

I've been with TotalProtect for a very long time. Their coverage is very good. Whenever I submit a claim, I call them out and they give me a claim number. They give me the phone number of the person who's gonna come to my house and set up the appointment. It's quick and whatever my problem is, they usually take care of it. The representatives I spoke to were very nice and most of the technicians who came out were very good. Recently, I had a problem with my toilet and TotalProtect sent a plumber. The guy knew what he was doing and he fixed the problem right away.

I have been with HMS Home Warranty for a year now. I bought their insurance when I bought my home, and the company itself is great so far. But when I had my water heater replaced and I paid my deductible, the contractor left a whole bunch of pipes and other stuff parts lying on top of my dryer. They also left the box for the water heater in the backyard. They didn’t break it down. So, I had to clean after them. Other than that, HMS Home Warranty is a good company. I would tell friends that if I need anything, HMS doesn’t ever hesitate to help out. The management was nice as well. And since my warranty is about to expire, I’m gonna reinstate.

I got frustrated with my service provider because when I did a refinance on my house, they could not transfer it over after multiple tries so I changed. I looked online for somebody that was doing the same thing and that had a similar product. I ended up with TotalProtect and have had a contract with them for years. When I submitted a claim, it was frustrating at first. It wasn't troublesome but providing that information, getting the technician to come out, and the technicality within the coverage frustrated me. They were not incorrect in the spirit of their details in the contract. It had to do with the air conditioner's coils and rust, and rust is a non-covered issue. I thought about dropping but I didn't. Recently, I had them respond to a claim on faulty electric lines. Everything about that went exactly as it should have been, satisfactorily covered and concluded, and in a timely fashion.

I had Residential MD, and since Cross Country took over, it’s been a great experience. The few times I’d ever used them before Cross Country took over, it was nothing but a nightmare. The majority of contractors have been great. There's a father-son plumbing team that I do not care for, and I made that known and Cross Country was able to find me somebody else. I’m very happy with them. One time, I was gonna drop the previous company and try another one, but Cross Country has been doing a great job. I would definitely recommend them.

I left the warranty company that I was with and came to TotalProtect. When my air conditioner wasn't working the technician came out and told me everything that he was going to do and what he found that was wrong. He corrected it and everything has been working wonderfully. He is one of the most professional ones I have ever met out of all the technicians who came. He walked me through everything. Whatever he did, it was taken care of. He was courteous and awesome. Give TotalProtect a try because I've had good experience with them.

DO NOT USE Total Home Protect/ Cross Country for a home warranty. Their process is slow and no one can give you an update of what is going on. Managers are not accessible. I would love to hear Steve Upshaw or Doug Stein's opinion on how his company performed. I would be embarrassed.

Cross Country is very good compared to my previous company. They cover everything in the house. The coverage plan went up, but my washing machine went out one time and they replaced it so that was excellent. The reps were able to meet my needs and they dispatched me to a repair person right away.

This home insurance company is a theft. We have paid for years our premiums, and the one time we made a request for covered repairs, they left us waiting for days, to then state that there was no garantee that they were going to even dispatch a service provider. Eventually we had to take care of this out of pocket.

I have been with HMS Home Warranty for 10 years. Submitting a claim is an easy process. I mostly do it over the phone. The representatives I spoke with are very helpful and friendly. In addition, I haven’t had any problems with any of the technicians they sent out. They usually arrive in a day or two at the most from submitting a claim and they always arrive during their window. Overall, I've had good service with HMS. Everything has been handled very well and so far, I’m happy with the coverage and the cost. Also, I’ve suggested some of the technicians that they sent out to other people who needed electrical fittings done or plumbing.

This is our fourth year with HMS Home Warranty and all the repairs we've ever had have gone smoothly. We usually file claims over the phone. We call, tell them what's going on and then make an appointment. There have never been any problems there. We've had to wait on parts before, but that's normal. We had one interaction with a technician though that was shady. I was not home as I had to work, and my father-in-law was with him. He came in to fix our microwave after we had waited for the parts to come, then he put the part in and left without testing the microwave. Then we had to wait ten days to get somebody back out only to find that it was actually an easy fix. The guy just didn't test his work, therefore he didn't know that it wasn't working. Other than that, HMS has always done a great job.

We are more than disappointed with this company. We have paid for money years and never used it, and when we needed a repair, they left us waiting for days and days without providing the service that we paid for.

Working with the people at Cross Country has always been great. They’ve been friendly and they make sure they understand what I’m trying to say. They’ve always been courteous even all the way to the management. I’ve been with Cross Country for about five years now and I’ve always been satisfied with everybody that they sent until this last episode. I had a little problem with the schedule. During that time, here in North Carolina, we were having a rather bad weather. It's been snowy and we had lots of rain and cold temperatures. I talked to the service provider and he was going to schedule the service for another week, but then he changed his mind. He asked if he could bring his son with him, as he has done it with other places, and I said no. Besides, he lives almost two hours away from me, and I didn’t want to be responsible for the child in my home.

TotalProtect partnered with Bank of America and it was the best way to go at the time. I did the enrollment myself and it was easy. They sent out the paperwork and I filled it out. It took a few questions and the information and billing, and that was it. I had two experiences over the air conditioner, and it's good to be a commander in the Navy to hold them accountable because it took forever to get it done. I was deployed and I had to get on the phone and call from a long ways away, and it took them five days to get a part in.

Back in '04 the realtor that sold me the house told me to get a home warranty and he told me about HMS Home Warranty. I usually submit the claims by calling or doing it online. The last two claims that I had submitted were done online and it seemed to work pretty quick and I had no problems. It was my refrigerator, the faucet in the bathtub and both were resolved. For the refrigerator they didn't have anyone available on the holiday weekend. Everyone was busy and I needed my refrigerator. They said they wouldn't be out until another week. I couldn’t be with refrigerator without a week so they told me to go ahead, find someone one and submit the invoice. I paid for it out of my pocket but they reimbursed me the difference, minus the deductible.

I submitted a claim to have my air conditioner repaired last summer. They sent out a company who said the compressor needed to be replaced, we replaced it. A few days later the house stopped cooling. I immediately called the company who did the repair, they ignored my calls and messages for more than 2 weeks. Total Protect finally had to reach out to them and somehow get them to call me back. They came out and said “Nothing was wrong, I possibly needed so new duct work and they don’t do they “ and left. They refilled the coolant and the air worked for a few days, then it stopped. I called Total Protect again and they basically called me a lier and said the company stated nothing was wrong so that’s that - they will not come out again without paying another $75 deductible. I finally could not take it anymore as I had a newborn baby and I had to pay the $75 deductible and requested for them to send another company out. This company told me the coils needed to be cleaned and that’s it. But it would be $300 to do so (even after I just paid $300 for the compressor they said needed to be fixed) .. Coils were cleaned, a few days pass — house is back at 85 degrees. I called Total Protect again, who basically called me a lier and stated I needed to pay the deductible to have someone else come out. Having no other choice I paid the deductible and the final company who came out says “Your coils aren’t dirty, the compressor didn’t need to be fixed ... your inside unit is leaking Freon and that’s been the problem your whole time, and none of these other companies should have ever poured Freon in your unit“ — A few days later Total Protect called me and said I would need to pay $900+ to have the until repaired. This is after the $300 deductible, $300 coil cleaning, $75 x 3 deductibles I’ve already paid and now it’s September - the end of the Summer. Myself and my children suffered 85 - 90 degrees ALL Summer. I explained to the representative that at this time I don’t have any more money to put into this, definitely not $900 and I would have to call back next summer and have the company do the work. They said okay. So the great part is, I CALLED BACK LAST WEEK TO HAVE MY AIR REPAIRED, I PAID ANOTHER $75 FOR ANOTHER COMPANY TO COME OUT ... ALL FOR TOTAL PROTECT TO SAY THEY WOULD NEVER COVER MY UNIT BECAUSE I “ REFUSED REPAIRS “ LAST SUMMER. What a LIE AND A SCAM !!!! If i could give negative stars I would. Customer service is horrible, companies they send out are questionable, they do not care about their customers.

Do not use this company. I used them for years but they have a new system that’s sucks. I waited almost two months to get my dishwasher replaced. I got pissed and wanted to cancel my policy. They told me if I didn’t pay my 49.95 a month for the last two months( which I contested with my credit card company) they would try to ruin my credit.

TotalProtect's claim process was very simple. I submitted the claim over the phone and then they identified the problem and then it continued on. It would have been quick too had it not been a GE product. I understand that GE went out of business and it was hard to find the parts. TotalProtect reps had to call all over the country to find replacement parts. It took about two and a half weeks to get the parts shipped. But once they had the parts, they called and said, "The parts will be there tomorrow, and we could schedule the serviceman first thing in the morning." And I really liked the technicians. They were young guys but so professional, thorough and all-reassuring. They showed up right on time and did a perfect job. It was great.

I had to do a lot of phone work with my former home warranty company and I wasn’t too happy about that. The only reason why I changed to Cross Country Home Services was because of the preventive services. The interaction I’ve had with their customer service at Cross Country was horrible because I had to make phone calls and I had to follow up. Two people gave me the wrong information. After I made about a thousand phone calls and stay on the phone, I finally got somebody that knew what they were talking about and pointed me into the right direction which told me that I shouldn’t have to go through all of that.

I had HMS Home Warranty last year when I purchased the home and then I renewed for the third year. Their service has been good and they've been very responsive. Whenever I had any issues, they took care of it immediately. Their website is very good too. We typically we submit the claim online and we have the contractor mostly on the same day. The quality of their work is adequate and we haven’t had any issues with them. I’d recommend HMS Home Warranty.

I have been with HMS Home Warranty for four years. A few weeks ago, we submitted a claim. The only problem is that the repair schedule is far out. And if the issue is more urgent like a water leak, you don't want to wait that long. So we ended up not doing it. I canceled it and just got it done out of our own pocket. Other than that, the technicians were courteous whenever we reached out to interact with them. Also, submitting a claim is easy. But if a friend would ask about HMS Home Warranty, I would tell that the wait is long and they may have to get the thing down on their own based on the nature of the call.

We looked into home warranties for protection so that if anything happens, it covers the basics in the house. My wife was the one who dealt with TotalProtect first but recently, we submitted a claim for the refrigerator. They came out and they thought they knew what the problem was. They fixed it, it was so so and two weeks later, it was doing the same thing. I called TotalProtect Home Warranty again and they had the person out here the next day. It was all covered. Everything was great and the couple of instances I had with them were very positive experiences. I’ve had no problems and I’m very pleased with the service people who came out.

I received HMS Home Warranty as part of the agreement when I purchased a home. I’ve only had to use it once so far and it was for a minor issue with the dishwasher. I submitted the claim over the phone and their reps were helpful. However, I was caught off guard because I didn’t realize that there was a deductible involved. They had somebody out the next day and the tech was able to help us out. The policy will expire in July and I’ll have to think about if I'm gonna renew it or not.

Cross Country's rating was pretty high when I went on the internet and did some research. I have a home that's been on in for at least five or six years and then, I put my rental home for about three years now and their customer service has been awesome. They've been really good. I'm impressed with the speed in which they get people out there to fix the issues that I have. Plus, with my plan, I get four inspections a year on different things, and they set them up and they go to it. I'm now less worried. Last fall, my heating unit went out and I paid up the hundred-dollar deductible, which there’s always some extra charges. The whole unit just cost me $700 to have it installed. I got a brand new unit. It's a $5,000 or $6,000 unit coming from the heating and cooling people. It would be nice if they could cover septic tanks.

My husband told me about TotalProtect Home Warranty and he kept saying that we should really do it so we did it and I was glad we did. I’m very pleased with TotalProtect Home Warranty and I have them in all my houses. I have one in Connecticut and two in Arizona. TotalProtect was better when I looked into them. They were fair and they’ve been very nice. The people at TotalProtect have always been very polite when I called up with my questions. They were right there when they needed to take care of our property. It’s very easy to submit a claim with them. I just call up and they say, “Okay, we’ll get back to you.” I just had a problem with my refrigerator and TotalProtect gave me the name of the technician so I contacted him. He came out and everything was perfect and I hope it continues like this.

I called to arrange to have a service technician come to repair my stove on April 3rd, (I live in a remote area) and the representative scheduled an appointment for the next day, the technician was 4 hours away and would not come out here. I called that day and told them that they needed to get someone out of Las Vegas, NV. To this day (4/13/2018) they still have not scheduled someone and keep saying that they are working on it and that I am a "valued" customer. If this is how they deal with valued customers I would hate to see how they deal with unvalued customers.

When we bought our house, my real estate agent gave me several home warranties to look at and I happened to choose HMS Home Warranty. I have kept it when we moved into our house in August of 2013 and I will always have it. After the first year, I would have dropped the warranty, but our air and heat went out right after we moved in. HMS bought us a new air conditioner. They also bought us a new furnace. They replaced the oven and stove together. Also, we were gonna remodel so I told HMS about it and they cut me a check for the value of that appliance so I could put it on my oven that I was putting under my countertop. HMS couldn’t be any better. I tell people when they’re buying a house to get their warranty and I tell them about HMS because the only thing that HMS did is they went to a $75 deductible to a hundred and I can’t complain about that because they fixed me right away. So, I’m way, way ahead of the game.

We’ve been with Cross Country Home Services for a while now. Our coverage takes care of my lights, air conditioner, dishwasher, and refrigerator. Dealing with their customer service team has been good and the people they've sent out have a nice attitude. They would ask what needs to be done, do it then double-check. They would also let me know what they have done and I like that. I also like that if someone has to come back, I'd get the same people who came before.

We required a home warranty from the people we bought our house from and our realtor preferred HMS Home Warranty because it was the one he had good experience with. When I have a claim, I call HMS Home Warranty and tell them what is going on and somebody gets back to me. But sometimes they will give me a date for repair that is two or three weeks out. And I understand why they do that. They cannot promise a date correctly because, maybe, they do not have the most current schedule of that company. But what happens after that is the company that they are contracted with to do the repair usually calls me within a day or two and so, I talked to them much sooner. They will schedule the actual date that they will come.

We have had TotalProtectHome for quite a few years. It is to protect all of our appliances and mainly, the air conditioning and heating -- those are so expensive. We have had good service from them, and we’ve been satisfied. Also, I am in insurance, so I understand how the submission of a claim works, and it is fairly easy. We usually make a phone call, and they refer us to one of their vendors and we contact them or they will get in contact with us. The claims reps have all been very, very pleasant, very helpful, and very knowledgeable.

We've had Cross Country for around six years now and the experience has been fine. We call them for claims and it's always been very good. These people were very helpful. Until very recently, they have a quarterly preventative maintenance thing where we have a number of weeks to check appliances, electric, plumbing, and air conditioning and heating. We tried to get our appliances checked but they have no one in the area that will do preventative maintenance on appliances. We then wanted them to do for the electric and they still have no one in the area that does preventative maintenance on electric. So we said, “What happens if our refrigerator is broken?” They said, “Well, we have people that will repair but they don’t wanna do maintenance.” We had to go to air conditioning. My husband spent about three hours on the phone trying to get some preventative maintenance done. This is the first time that’s ever happened.

The People at HMS are completely incompetent. When I filed my complaint I explained the total problem to the woman and she told me she wrote it down on my claim info. She then proceeded to assign a plumber to fix my air switch on the garbage disposal. When the serviceman arrived, he quickly told me that he does not do air switches. The serviceman contacted HMS to give them the update, and the serviceman proceeded to tell me that HMS would be reassigning this job. The second service person just arrived today, he was an electrician and not a plumber, who showed up with a new wall switch. He quickly left my house telling me that an air switch is a plumbing problem and not an electrical problem, which is correct. HMS failed to communicate the problem to either assigned servicemen, and wasted everyone's time. Terrible job by HMS and would not recommend them to anyone.

Submitting a claim with HMS is straightforward especially if I can do it online with the automated system, although sometimes that is still glitchy and it told me I had to call the customer service regardless so that defeats the purpose of it. Whenever there were volumes of calls going out and the wait was longer, it was almost easier to do it online.

My wife found TotalProtect online somehow. Something popped up and we called and decided we should do that. We've been with them for four years now and we love them. Their reps have been excellent and the contractors they sent out have been wonderful. When we had the dishwasher repaired, one guy came and said that the problem was with the recycling motor. Then, he retired two days later. The next guys that came said that that wasn't the problem and they thought it was electronic. They ended up fixing both the recycling motor and the electronic because they were both bad and that took about eight weeks total. So we washed dishes for a few months, which was okay. By the time they ordered parts and got them in, they rescheduled to come. We talk about TotalProtect all the time and hopefully some people will hook up with them

On April 8th 2018,my central A/C stopped working. I called Total Protect and they set up an appt with a vendor for April 9th Their vendor arrived, as promised, and "fixed" the problem. A/C worked fine until the next evening, Tuesday the 10th. Another call to Total Protect-they contacted the SAME vendor, who told them he was busy and could not return. The vendor also told them to contact another vendor to resolve my problem. I called Total Protect early Wednesday morning-the 11th. I was told they could not locate another vendor and that they were sending my file to dispatch and I needed to give them 24-72 hours to respond. This was a less than satisfactory response for a service that I pay $37.95/month. They just do not care and just want your $$. I would not recommend this company to anyone looking for a home warranty!

I have been with Cross Country for quite a while and I've had good service. Majority of their technicians are good, but I had one situation where the guy had to keep coming back. Also sometimes when I have a claim, the technicians seem to overcharge for certain things. When I had my air conditioning unit taken out, there were additional charges and they were made up so they can make money aside from the deductible. Other than that, their customer service is great and anyone has helped me. I've been recommending Cross Country for quite some time.

The previous owner of the house that I bought had HMS. I asked her about how they were and she gave her reviews, so I decided to continue with it. I'd rather submit claims on the phone because it's simpler and easier and all the information is collected at that time. Then HMS gives me a confirmation number and a number for me to call to make arrangements. The technicians that they’ve sent out have all been very professional and I liked the service especially that of the electricians from JW Electric. The technicians were really knowledgeable and they shared information with me and they pointed out things to me that probably would have been an issue further down the road. Also they advise whether or not I should have the repair done now or if I should wait so they were very helpful.

I've had TotalProtect for years and I'm happy with everything. Reading about what a home warranty ended up doing, I figured it would be a good help. When submitting a claim, I'll call in and I'll report what's going on, and then they're able to tell me if it's covered or not. On my last claim, there was one thing I asked them about with the bathroom sink, and that part about to come off the wall was not covered under the warranty. Only the plumbing part was covered.

They will find any excuse not to cover your repairs!!! And you will waste hours on the phone with them. We had three valves and a toilet that started leaking and they would not cover anything. They would not cover any electric problems. Do not use this company unless you want to pull your hair out. They have an elaborate excuse system set up to deny any and all claims. They even told us they would cover everything and then corporate called us back and told us that it was a mistake. This company should be sued into bankruptcy- they are UNAMERICAN, CORRUPT, and DECEPTIVE. WARNING: DO NOT USE THEM.

I come from a place not of blame but of warning to not let this happen to you. Since August 2016 I’ve paid Total Protect $1199.00, plus the $100.00 deductible paid November 2016 to have someone come out the first time (he resolved the problem without maintenance but sure ingenuity). Sunday, April 8, 2018, early evening I noticed my water heater linking. Phoned Total Protect. Through automated voice only confirmed vendor would arrive between 8 am and 12 pm Monday. At 10:45 that morning I phoned the vendor they gave me to check on my status. They told me they never booked me; they are booked all day; Total Protect keeps a difference schedule than theirs. They could schedule me on the next day. My water heater is a leak in progress. Phoned Total Protect; after 15 minute hold and telling the story several times, agent could only offer to schedule me the next morning with [guess who] the same vendor I was scheduled with that day. Still wondering why the vendor didn’t phone me that morning to let me know they were booked, asked agent why they would have someone that unreliable. She switched me to complaints. On hold again 10 +/- minutes. Told story again several times. Well, she could only handle my complaint so wasn’t sure what I wanted her to do. She did not interact with scheduling department. Switched me to membership services. On hold again. Told story again several times and I wanted to cancel my service. She does not interact with scheduling or complaint departments, so she was unclear what I wanted her to do. After pleading with her to cancel my account more speedily because I needed to phone a plumber now as soon as possible, she replied that I would not be able to get anyone else out there sooner than they could. Asked her how did I possibly trust the same vendor was not going to have the same scheduling problem? Again, she could only handle my request to cancel my membership. Finally completed cancellation of my membership. So I phoned the plumber I used once before I went on the Total Protect plan. By 3:30 pm that day I had a new system installed by a professional who followed up with me that evening to make sure everything was working properly. I am retired and need to let go of how my $1200.00 to Total Protect not only would have covered the $1000.00 I spent on the service call but also how it could have gone to other worthy services. Blame will only allow me to lose more than I already have.

I had an issue with a sump pump that needed to be replaced. I submitted a claim on the HMS website. It took almost 3 weeks to hear from the plumbing company. A plumber came out, investigated the issue, and wrote up an action plan and quote for replacing the pump. He took my deductible and told me I would receive a call within a few days. Days go by with no phone call, so I call the plumbing company, Advanced Plumbing LLC. They ask to call me back as they are overloaded with calls and helping other customers. I receive no call back. I call 5 times over the next week and receive the same response.

I’ve had TotalProtect ever since I bought my house. And they’ve always been right on top of things. If something is not right, they take care of it. They’re very good. The claims process with them is very easy as well. I make a phone call then they set it up. They contact the vendor. The vendor contacts me for an appointment and then they come out. They do what they got to do then I give their one fee money. Usually, the quality of their work is really well. Over the 16 years I’ve had them, I’ve probably had two incidents where it wasn’t quite done properly and I called them back and they sent somebody else out. I’ve been happy all these years with them.

HMS Home Warranty was offered to us when we bought our house. We submitted a claim and we heard back within a couple of days. Overall, the process was smooth. We did have to call a couple of times just because we didn't hear from the company we used for the furnace for a few days. So we were trying to figure out what was going on. But they squared it away. We had really good service with them. They inspected everything and we were hoping that we didn’t have to get a new furnace and that it would be fixed, but he actually informed us not even to turn it on because it was somewhat out of shape. Overall, we've had good experiences so far.

They finally took care of this issue. The part was reordered, the contractor picked it up and the repair was made. Thank you to the representative that took the time to investigate the situation and handled it. I will up my rating, but this was still a cold month and a half.

I’ve always had a warranty since I bought the house. When I looked up home warranties on the internet, I found out that TotalProtect's price, coverage and records were pretty good, so I went with them. Their people have been very nice and helpful. Sometimes, when I submit my claims to them, somebody might get confused like what happened to my plumbing claim the last time. But that was mainly my fault for describing something wrong. If I describe it quite right, there should be no problem. Also, certain things that should be covered aren’t really covered. For instance, I thought the electricity in my garage was covered, but it wasn’t because it’s not attached to the house. So it’s little things like that that bothered me and I ended up having to get someone and pay out of pocket for the repairman who fixed the electricity in the garage.

I'm a real estate agent and HMS was recommended by a title company that we work with. We've done three claims with HMS so far and we've had good experiences with all of them. We submit our claims over the phone and everything has been great and straightforward.

I filed a claim for a plumbing issue and the plumber they sent me, as nice as she was, was unresponsive. I don't think she knew what she was doing. She said she would replace the toilet with a like-size and quality toilet but she didn't do that. The footprint of the new toilet is smaller than the other one, so the wood floor shows a light brown spot on a dark brown floor.

My experience with HMS Home Warranty has been fast, easy, and mostly painless. Whenever I submit a claim, I do it over the phone and their claims reps have been good and they've been able to get someone out quickly. The technicians were awesome, too.

I’ve had Cross Country Home Services for many years. I've talked to their customer service representatives on three different occasions. I've had a problem twice and they fixed it right away. Then the customer service manager contacted me. She was very helpful and grateful that I told her some of the issues that we have had. We were told to go online, but that never worked because I wasn’t asking for an appointment for a repair. I was just asking for the maintenance service and that was very hard.

When we bought the house in Kansas, TotalProtect's home warranty was offered to us. When our one-year contract with them was finished, we continued using them. Our past experience with them made us decide to keep the warranty. When we called them, they were always able to take care of things for us. Submitting a claim with them was very easy and it was no hassle. Usually, we called them to file claims.

We got TotalProtect Home Warranty as a “just in case” method and so far, we haven't had an issue with them. The only issue I have is the people that they’re using. We’ve come across some of these companies that have a terrible rating with the Better Business Bureau and then there are some that have a perfect score. TotalProtect shouldn’t have businesses that have an F rating. I've read all their stuff and found out the reason why these companies have an F rating is that they don’t complete their stuff and they don’t back it up, and people have had major issues that’s cost them thousands upon thousands of dollars. I don’t expect them to have an A+ rating, but they need to at least have a B+.

I live way out in the country, so I pay way more than the standard fee whenever I have anybody come out here. My mortgage company added TotalProtect to my Mortgage payment. TotalProtect had been fine but the last couple of times since they changed to ServiceBench, it had been chaotic. You couldn't get the phone line in, and when you did, getting to the claims process itself had been very difficult. It was not like it used to be where you could call 24 hours a day and somebody would answer the phone. They don’t take the calls timely and I don’t wanna have to wait a week to get somebody out here because they can't get them on the phone.

I submitted my claims to HMS Home Warranty over the phone and got through fairly okay but it could have been better. Initially, the service that they provided was pretty good. I had a claim on an ice maker, they sent somebody out and fixed it. Then, I had a claim on the dryer thermostat and started getting a little pain in the neck with the first guy who came out. He wasn’t able to fix it. The dryer still wasn’t drying the clothes. HMS then asked me if I wanted someone else out, so I had to wait for another guy. I finally got another new thermostat on it. Why do you have these companies if they aren’t worth a crap? Why don't you just stick with one if you know they do a good job? Stick with a company that is gonna work for you and give good customer service for your customers.

Cross Country Home Services came with the mortgage when I bought the house. Their reps are very responsive and once I submit a claim, I get a call from a local vendor. I would highly recommend this service. It’s relatively inexpensive and their claim process is easy and painless. Plus, they seem to cover pretty much everything.

I've been with TotalProtect for five years now and I've been happy with the service. When I started, my house was 15 years old and I decided it would be wise to have that protection. Submitting claims has always been a very smooth process and their claims reps have always been good. The contractors they've sent have been good folks and I've been satisfied with the work they've done. I recommend TotalProtect. They've been good for me.

I've had HMS since December and I've already filed three claims with them. Submitting claims has been very easy. Once, I’ve had an emergency plumbing issue and we almost had a flood. However, the person they sent was really mean. So I called them back and I got somebody very nice. Even the second guy told me that he hears about the first guy all the time. So I let HMS know that the person they originally sent was very mean and to never refer him again. I would recommend HMS but I hope that they’re not using the plumber that I was referring to because that would be a real disappointment.

DO not use total protect Home Warranty company!!! I have two homes one warranty for each home I've had these for over 3 years. We are trying to get a claim on our furnace it's been going on for over a week 20 degrees here. We are retired we purchased purchased this for peace of mind, it is anything but that. Worst customer service I've ever worked with. They couldn't find anyone to come and even service my furnace, so they told me I could get someone pay them and they would reimburse me. It took me five different companies to get anyone that would work with a Home Warranty company because they make it so difficult for them. They came out they sent the invoice that they requested. Then customer service said they needed a more detailed invoice which included how many parts like they have a gas nipple how many gas nipples what's the price for the gas nipple and what's the price for labor for each and every part. The company I'm working with has said never had anyone ask for such a detailed breakdown. It's taking them hours and hours to try and satisfy the customer service or their approval Department whatever it is and it's still not done. You send something into them and it takes days for a response. Every phone call is at least an hour on hold. Worst company ever.

I'm a realtor and I've been using HMS for years. I recommended them myself and I'm familiar with all of the big warranty companies like HMS, ORHP, AHS and all that. They have the best price and the most coverage. When I submit a claim, I call the 800 number. It's easy when I call the number as a Realtor. If there is an automated system, I push zero to get a live person. Their reps are friendly and professional.

We live out in the boonies and TotalProtect Home Warranty seemed to give us what we needed. We’ve done a couple of claims now and every one has been done correctly and expediently. The technicians came out promptly and did what they were supposed to. They ordered the parts, came back and made the necessary repairs very quickly. The quality of work was very good.

I’ve happened to ask TotalProtect to assist me on a few occasions, and they have been good. At the latest time, they appointed a technician to come out in no time at all. It was for my heating and the guy did his job and I paid the deductible. When I have a problem, I call TotalProtect on the phone and their response is good. So far, so good. And hopefully, it won’t change. I’ve been with them for a few years and I haven't had a problem.

We bought HMS warranty when we bought the house back in September and I have filed three claims since. The second claim ended up being a recall on the first one but there was some glitch in the computer system and they were gonna make me pay a second deductible which seem strange. Also, finding a phone number was difficult on who to call and then waiting through the press one for English, three for Swiss and I can’t enter the number; I had to say it. And then they had to confirm what I said. By the time I actually talked to somebody, I was raging. Plus, the first guy sounded like he hung up on me. So then I had to call again and wait through it one more time. But when I got to somebody, he was awesome. And he fixed the problem within three minutes.

We've been with Cross Country for quite a few years now. When we submit a claim, they get back to us quickly and send someone out. However, their price has gone up. It was $85 before and now it's a $100. It's a bit pricey.

I go online to submit the claim with HMS and it’s a simple and easy process. And when we submit a claim their reps were on top of it all the time. The turnaround time has been great as well. They’re always knowledgeable. Also, the technicians who came were all great. Our last experience was when the technician failed to tighten something on our dishwasher and it caused the leak. Now, our floor is ruined and we’re waiting on HMS to tell us what to do next. The company that caused the leak is denying everything and they are being very difficult to work with. So, we’re hoping HMS comes through for us on this one. Our experience with HMS Home Warranty has all been positive and we recommend them.

Having a warranty with Cross Country is certainly a peace of mind that I don’t have to worry about a major expense at one point. Though I may never use it again, I don’t mind what I pay for. It's all good and I’m very pleased with the service.

I was looking for warranty companies and I wasn’t sure with American Home Shield. I was trying to get away from them because I didn’t like their service and I went online and tried to read up on some warranty companies. For my personal home, TotalProtect Home Warranty covered everything. I have a pool and they even cover that too for additional pay.

Last August (2017) we called HMS to have an approved plumber sent to our home to diagnose a water line problem. We had a leak coming from our upstairs bathroom down through the ceiling of the den below. The plumber called HMS prior to the work being done and received pre-authorization to diagnose the problem by cutting a hole in the ceiling of our den. The HMS agent assured our plumber that we could have the ceiling hole fixed by at a later date and that the work to patch the hole would be covered. Unfortunately, the plumber did not have success duplicating the leak while he was at the house, and he recommended we leave the hole open to see when the leak would recur. We paid a $100 deductible to the plumber.

Having Cross Country is a little bit of assurance knowing that we might not have to put out a whole lot of money. I had called in two repairs for a sink leaking and for a toilet and the guy came and said, “I’m here to fix the toilet.” He knew nothing about the sink, but we didn’t bother with it. We just twisted something and we got it fixed. It wasn't a big deal.

HMS Home Warranty came with my house when I bought it about five years ago. Submitting a claim to them is easy. Their reps are all good. On a few occasions though, I’ve had people that didn’t know how to clearly pronounce the English language which made it impossible to communicate. The last guy, about a month ago, told me that I didn’t even have an account with them because he couldn’t understand me and I couldn’t understand him. Then, he put me on the phone with somebody and she apologized that I couldn’t even understand him.

I got TotalProtect Home Warranty when I bought my home and I love it. They contacted me and I liked what they said so I went with it. I usually submit a claim by phone and recently, I had them service an appliance. My interaction with the claims rep and the technicians were good and I would tell my friends about the service.

HMS has been giving us the total runaround about fixing our heating system. We have been customers for three years and now we have a claim and they are unresponsive. I reported a claim on our Boiler Heater in mid-FEBRUARY and it is still not repaired and they are not responsive! Every time I call they say the problem is in "research" and they will contact me when they have a resolution. Hummmm, frustrating and dissatisfied.

My furnace broke and we were with 10 degree temperatures three weeks later and they still did not replace or fix the problem. Then they hit us with $1,300 of replacement fees for installation. The same price as the unit. They don't care about replacing anything and that's not including the $100 we are already paid for someone coming out to the house. We asked them to just pay the unit and we will pay someone to install it and they refused to do that. For three weeks my family and children had to be with space heaters and they still did not fix the problem.

I heard good things about HMS Home Warranty from a friend. It was wonderful submitting a claim to HMS. The reps were good. Also, the techs were great. They went through the trouble or the problem and they took care of it. Everything was well. I’m very happy with the company. I had a couple of claims and they took care of them. I would highly recommend HMS to anybody.

My house is going to be 10 years old so I figured it might be smart to get a home warranty. I had the local provider and then I switched to TotalProtect. I like it with the claim. I submit claims online and it's simple and easy. The last claim I had was for the furnace and the guy was great. He was here, didn't have the part, left, and came back in about half an hour. He finished up and everything worked out really good.

My main electrical panel needed to be replaced back in January of 2018. I had a requested services paid my 125.00 deductible and waited for the weather to warm up for the repair to be complete after a week and a half and not hearing from the repair service I contacted Total Protect to complain and air my concerns as I was told that this issues was dangerous and possibly a fire hazard. I was told that they would reach out to the repair service and get back to me. After several more days I called again and was told I they were unable to contact the repair service and would have to reassign it to a new vendor. I asked would I have to pay another 125.00 service fee and they said yes.I then asked in order to expedite the process could I get my own repairman. After checking with a supervisor they said yes. The repairs were completed on January 12, 2018. I was told within two weeks I would receive a reimbursement check in the amount of 1, 172.80 . After two weeks I called and was told do to volume the claim was still being processed. I have submitted and resubmitted the invoice several times and spoken to customer service personnel, supervisors etc. to no avail. Any assistance you can offer would be greatly appreciated.

Something went wrong with the freezer in the refrigerator and we submitted a claim to HMS Home Warranty. The repair guy that came was pleasant, very professional and polite. He fixed the problem and he did a good job. Our experience in submitting the claim was good. I’d tell my friends that if they want a home warranty, HMS Home Warranty is a good one.

We have always carried a home warranty on every house that we've ever owned. We have purchased a new home and the builder warranty was up after a couple of years. I searched the internet and made some comparisons. And then I found some sites that had given TotalProtect very high ranking for customer satisfaction.

I usually call in when submitting a claim with TotalProtect Home Warranty and my experience has been okay. Depending on which company, I've had good and bad technicians and good or bad work quality. The good ones were professional and courteous, but I've told the bad ones off and I will not use them again. However, TotalProtect recently hacked their prices twice and that's uncomfortable. It's like everyone else doesn't matter and their options are you either accept it or you don't. Their prices are going up and I have to watch making a claim.

I was offered Cross Country Home Services through my mortgage company and I completed the application on the computer. I like their online application and I like it better than having to call someone and not getting anyone and be confronted with the automated services which I hate. Also, I had an excellent experience submitting a claim. I did it online and got an immediate response. The provider showed up when he said he would. They showed up within 48 hours, but it took three visits to correct the problem as they had to order pieces. I like the coverage plan that I currently have. It works for me and my family. I've been with Cross Country for four years and I’m satisfied with having their services. The home warranty is very valuable to us for the items that are covered. I have referred family and they’ve all subscribed to Cross Country.

My husband started the plan with TotalProtect Home Warranty. We wanted to avoid any excessive out-of-pocket repairs once our warranty was off of the appliances and things that we had. We have had them for about seven or eight years and it has been easy to submit a claim. Several weeks ago, we had to have a repair done on our refrigerator. We usually have the same technician all the time. His name is John. We have a good rapport with him and he’s usually on top of how to handle the repair and does it effectively, efficiently and on a timely basis. Usually, when we call, he knows exactly what’s going on and gets the right parts and things that we need.

We purchased a home almost exactly a year ago. I have so many horror stories to tell you about HMS Home Warranty. 1) We have TWICE gone without heat for OVER A MONTH when there is has been FREEZING temperatures. Both times, we had to contact our realtor in order to get them to actually come and fix and ultimately replace the furnace. Apparently, our matters were only important if they were going to lose their business from FC Tucker.

We have had a contract with this company for a few years and always had good service from them. However presently we are experiencing a plumbing problem that is supposed to be covered by our policy and we are not being serviced. We have been calling daily for over a week, and no one has been dispatched to help us. Two of our friends who had been considering purchasing coverage with this company upon our recommendation have since reconsidered. We are very disappointed and will be reporting Total Protect to the proper authorities if this is not handled soon.

I have a claim in to repair my washer since March 4. The service technician came out right away and put in the part request. Since then the claim has sat in their "research" department. I have been told on two occasions that the part has been ordered to later find out that they never ordered the part and it is still in the research department. I have been told numerous times that a decision is supposed to be made within 48 hours, but it never does. This experience has been awful, and I don't know where else to turn as the customer service reps cannot provide specific information or lie.

We have been attempting to get our cooktop fixed since the first week in January. Upon placing the claim, the service provider came out within the week and notified HMS of the parts needed. None of this information was relayed to me, I had to call customer service each week to get an update. When the service provider received the parts, 2 were broken and one was incorrect. They notified HMS and HMS did nothing until I called to ask what was going on. Then different customer service reps told me that another department was reviewing it to see next steps and I would receive a call. I have never received a call back. Followed up again, was told new parts shipped in early March and that it was my responsibility to follow up with service provider. When I followed up with service provider 3 weeks later, they never received new parts or any new information from HMS.

We have been in our new home for about 7 months. We have had a previous claim which went very smooth and we were very happy. However, that was a simple issue with the clothes dryer. We had an error code appearing on the double wall oven, the repairman came out, ordered part for a latch on door causing the error code. He came back a couple weeks later to install it. When he turned the electric back on, the ovens no longer turn on AT ALL. He said the control board is bad and needs replacing. He was unable to order part as it is no longer manufactured. HMS advised they would TRY to locate one. Here it is 3 weeks later, they said one is 'in transit' however the tracking information is blank. The first 2 calls 10 minutes prior however, advised me that one part was ordered and on its way with expected delivery of tomorrow but that was a minor part, not the one that is required to actual get the ovens to work.

On 3/12 my boiler stopped working. I hit the reset button 3 times (outside temp 33 degrees) no heat or hot water. Called at approx 1500 and they scheduled a service tech for 1530 the following day. Tech arrived. Paid the deductible and said someone would be in touch. 2 days later I called in and was informed they were waiting on info that no one bothered to tell me about. Immediately emailed the info over but was told that it would be 3-5 days to review. Snowstorm expected the next day to bring 16 inches of snow no heat/hot water and a 13 yr old, 2 dogs in the house and this is "emergency service".

I'm a member of the Pentagon Federal Credit Union and I saw something there that recommended TotalProtect Home Warranty. When I call TotalProtect to make a claim, it’s an excellent experience. They respond, give me my claim number and the person I need to call. Though one company that they sent for the air conditioner didn't do a good job, so I had to call them back. But that was a couple of years ago and they took care of it. TotalProtect has done well so far.

When I bought my house, I had a concern about a couple of things on it and the realtor said not to worry because he’d get me an HMS warranty. So far, I filed a claim for my stove because the oven wasn’t working. I called it in and they referred me to a local company, then that company called. Then the contractor came out and fixed the oven. Their guy was very professional. So, the experience was good and I was surprised because I thought I would get the run-around and they'd tell me that the repair was not covered under the warranty, or the contractor couldn't fix the stove. I would recommend HMS and tell my friends and family that they did a great service for me. They’re top of the line.

Total Protect just ripped off my daughter of $100 by neglecting to tell her that her water heater was not covered by electrical fire. They sent a repair company out and collected $100 only to say she's not covered. They actually stole $100 from her. As if escaping the dangers of an electrical fire wasn't enough to go through that day. Then they lied about it when I asked for a refund. Not a reputable company at all.

I have placed three claims with HMS since purchasing a warranty in December of 2016. The first one was on my air conditioner, which after six months and hours on hold finally did get fixed. The other two claims were filed on the same day, July 10 2017. I finally got someone out to look at each of them in October, after which I was told the claim on my water heater had been closed and would be reopened, and someone would call me to set up an appointment with a provider. In 15 months, I have received one call, which was today.

We had warranties with the Old Republic and with American Home Shield, and I thought TotalProtect Home Warranty was a better deal financially which it didn't turn out to be. They came through on a lot of the work though. Submitting a claim hasn't been difficult, but getting the contractors out and looking for the right things was what stood out in my mind. They set it up with a contractor and I called them after I called a technician that we had used for small jobs. He gave several specific things that were wrong with the air conditioning unit. He told us that several parts were bad and needed to be replaced. And then the original contractor went out but he couldn't find it.

I’ve had HMS Home Warranty since I bought my house back in 2002. They’ve been there when I needed them and payments have been convenient as far as setting up the payment plan. Whenever I need to submit a claim I will just call the number from my pamphlet that shows everything I have covered. And they give me someone to call and fix the problem. And I call them, set up an appointment and then pay my deductible. It’s been very convenient setting up appointments with contractors as well when I’m available. It’s fairly quick, which has been a real plus.

It was effortless to submit a claim to HMS, but there was an issue in their scheduling system as it matched with the service provider that they hadn't accounted for, and they weren't really apologetic about. But the service provider was incredibly professional and very polite. Once we figured out that HMS made a bit of a scheduling issue, they were really good and accommodating in going out. They did the work really fast and it's been good since. We were really happy with that.

I've been with TotalProtect since 1999. The warranty came with the package when I first got my mortgage and I've been happy each time that I called them. The people they send have always been polite as well, other than one person that I had a bad problem with. But it was okay, the job was done in the end, only the person was not that great. The techs are usually very good and when they say they're going to be here at a certain time, they actually get here at a certain time. If they can't fix what they need to fix, they'll let me know and get back to me when TotalProtect approves whatever they need to do. And their work has been very good.

My real estate agent suggested HMS Home Warranty when I bought my place. When he explained it to me, it seemed like a no-brainer and it hasn't been anything but that. I've had two issues and they were both covered so it's been great. The second time I submitted a claim, it was the day before New Year’s and I didn’t know they were open 24/7 for all days. I did it electronically and the first appointment that they got me was on Thursday. When I called them Tuesday, the day after New Year’s, they got the company a day earlier. It was awesome but had I known they were open, they probably would've been able to get me someone faster just because it was zero out here and there was no water heater. Still, everything was taken care of fine.

TotalProtect does more for me than what other companies do. I had protection with a different company, but they only do so much. If they come in and they cannot fix the problem, they just say things like, "Go see an electrician." But the people that TotalProtect sends in, they get the job done and that is what I need. The interaction I had with their reps was very good as well. I had an issue with the dishwasher and they took care of it right away. And then, the tech was supposed to come and replace the gasket around the dishwasher, too, and he called me twice to do it. But I have been in the hospital for three weeks and I just got out, so I am now waiting for him to call me again. I tell my friends about this company all the time, how good they are and what they offer for what I am paying. And it is great getting someone in there who is going to fix the problem and not tell me they cannot get it done and that I still need to call someone else, which is a waste of money for the policy. I would recommend them.

HMS Home Warranty was offered by our Realtor when we purchased our home. Having a warranty was a safety net in case the seller missed anything or anything went bad so we chose to get one. Since then, we had two claims with HMS, one for the air conditioner and one for the furnace. We called the number, got an automated response that issued a reference number and sent a notification to the company doing the work. The company contacted us the next day and scheduled an appointment. The company went through it with little to no problem and both claims were handled very easily. We just paid the deductible for the air conditioning. Everything has been great and we’re very pleased. HMS is a good company to go to. We just finished our first year and we’re renewing for another year.

First, try using automated scheduler. Won’t let me go back, so have to figure out how to speak to rep (not obvious). Second, speak to a rep who sets me up with a company who calls me the next day to say they were overbooked and need to cancel. Third, call back to have someone else come who can’t fix the problem. (Sink won’t drain. They send a garbage disposal tech.). Fourth, get told I need to pay another deductible. When I dispute, told a supervisor will be in touch in 24-48 hours. 72 hours later, no contact. Can’t reach anyone now either. I confirmed multiple times what the issue was and how this process should work. Nothing went smoothly and my drain is still clogged without resolution. Will advise others to ask not to have this service.

I bought a house and it was under the contract with HMS Home Warranty. So far, my experience with them has been good. I called them about my hot water tank and my furnace and they took care of everything. The rep I talked to was great. I live in a little town of Georgetown, Ohio where there’s not a whole lot of availability to fix things. So, she told me that it would take 24 to 48 hours to get someone out, which it did. But they called me back and they sent somebody out who replaced my hot water tank. HMS also gave me somebody to come out and check my furnace. The people they sent were very knowledgeable and everything's fine now. I'd tell others that they need to give HMS a try.

I got HMS Home Warranty when I bought my home so it was a one-year contract and I just continued it. I have submitted a claim online and by telephone although I have had problems with the clarity by phone as far as the person understanding because there was a language barrier, which happened one or two times already. When certain questions were asked, they had no idea and I was on hold for so long because he did not understand what I was asking. But online, it was easy to submit it. Unfortunately, it’s been crazy with our house. This past year has been that one year everything wants to go bad. I have done by telephone most of the claims but the last one was done online.

I had a mortgage with PenFed and they advertised on their website as well as recommended TotalProtect for home warranty so I got it. It is easy to submit a claim to them. They have an online portal where I can go and submit a claim and they give me a reference number with the local contractors. The contractors schedule the dates themselves and if I need an earlier date, I can always call them and reschedule it. I like it. Everything is online, but in case I need to reach a representative, I call their 1-800 number and I get a response immediately.

I just bought my house last year and the realtor told me to get HMS Home Warranty. When I submitted a claim, I just called them from the number in the pamphlet and I was answered by a human being on the first try. There was no hold time, and I just described my issue and they were very perceptive and seemed knowledgeable about what I was talking about. The call lasted like three minutes and I had an appointment with an electrician the next day.

TotalProtect responds quickly whenever I call them and they are very courteous. I usually file the claim over the phone and their representatives has been great. The technicians I dealt with were professional. All of them that came out has been courteous as well and they got the job done. I had a lot of incident with one of the toilets. But the technician came back out and fixed it. I’m very satisfied with my experience with TotalProtect. They respond quickly whenever I call them.

I have used HMS since I bought my house. Since November 2017, I have had a leaky dishwasher, to which HMS has a total of THREE repair people on their approved vendor list. It is now March 20 and we have had them send out repairmen FIVE times (2 groups twice). The first group, Sears, sent a guy who watched instructional videos on YouTube on how to fix (try to), the second group, Miller Appliance Repair, must be using a cell phone for business as it went disconnected for two weeks, then came back and either the VM is full and not accepting calls OR they never answer. Lastly, JDL Maintenance, the owner/repair guy, came out for 10 minutes, then said he was "Moving his apartment and wouldn't be back or able to do his homework on it for probably a week or so". When spoke to on the phone, he came off as on drugs or drunk based on his behavior.

I submitted a claim regarding my heat pump on 03/12/18 due to it not working. Everytime I call, which is daily, I get a different story from each associate that I speak with. They claim to be waiting on Jensen Mechanical allegedly to make sure there are no non-covered charges/modifications. They have been told REPEATEDLY that there AREN'T! Yet, no parts have EVER been ordered and we're freezing to death. So much for "emergency" status. So again I ask, WHAT IS THE HOLD UP?! I had reservations about getting a home warranty and it looks like I had good reasons for feeling that way. I will NOT continue to pay for this service while they breach the contract. I've held up my end of this, but they haven't. I WILL BE pursuing LEGAL advice and any other resource humanly possible! A lawyer, attorney general, etc. This is FRAUD! My advice? AVOID THEM!

The people at HMS Home Warranty have all been very cooperative and submitting a claim has been very good. I normally submit the claims online, and it has been easy to navigate their website. The technicians that have come out, as well as the quality of their work, were very good, too. I would recommend HMS Home Warranty.

We had TotalProtect for several years and was extremely happy with them, so we decided to do it as a gift for my mom. My mom usually emails or calls them to file a claim and her interactions with the techs that TotalProtect sent were absolutely fantastic. About six months ago, she filed a claim for her gas stove’s sparker and the repair was done in a reasonable amount of time. I would tell my friends to definitely check TotalProtect. We checked into it for two of my sisters, but it has doubled in price since we have had it. So, that makes it a little bit harder. It’s a shame because they both really wanted it but it was a bit too high for them.

This company is horrible, you get nothing but the run around!! I'm going on 15 days no refrigerator, one part not even ordered yet!! No one knows why!! I've already paid my deductible problem diagnosed which according to their own email means my appliance will usually be repaired or replaced in 1-5 business days!!! When I tell them that the agents ALL say NO email says that!!! I read them the email and NO ANSWER......no one knows what's going on!!! Everyone just transfers the call all around saying they cannot find the account or claim and putting you on hold over and over meanwhile.....NO REFRIGERATOR AND NO ANSWERS!!!

I've been a business owner and entrepreneur for 20 years, and I have never encountered a company this incompetent and dishonest. Absolutely disgraceful operation.

I placed a claim with HMS Home Warranty regarding my Whirlpool refrigerator on 10/27/17 originally and it took them almost 30 days to repair the problem. Fast forward to March 7, 2017 and the refrigerator has stopped working again - still not cooling as before. A repair tech came and said it is beyond repair; HMS said they will work up some numbers and get back to me, they never did.

This is in Weatherford, Texas. My father had this warranty for several years before he passed away, I kept it to ensure any major things were covered as we prepared to sell the house.

My realtor gifted the home warranty to us for the first year. It's a standard process for all the realtors in this area then every year after, it's the homeowner's responsibility. But there was a serious problem with our last claim with HMS Home Warranty and my husband was on the brink of dropping the whole service then. We heard some strange noise down in the basement and we found this little plastic pipe that had a hole. It was spreading water everywhere and everything in that room was drenched. I thought it was an emergency but it was late in the day on a Sunday and when I called HMS, they didn’t have anybody that was available to come out.

They use servicemen are incompetent and fail to repair. After months of requests for my air condition problem they failed to fix the problem which caused me damages in excess of $50000 as a result of water coming out of the unit in our ceiling! They claim they are Sears warranty and when a claim is filed they don’t want to claim responsibility and pass it on to others. STAY AWAY. BEWARE YOU ARE THROWING AWAY MONEY with these people. Sign up with American Home Shield - top in the business - hassle free, professional and competent!

I've had a good experience with HMS Home Warranty when submitting claims. I do it over the phone and their reps are prompt, pleasant and professional. The contractors that they sent were professional, too. I only use the service for plumbing issues. And I’m satisfied with my experience with HMS and I would recommend them.

HMS Home Warranty came with the closing of my house when I bought it and submitting a claim was very simple and easy. They also have fast service. I did it both online and over the phone and the online process was easier. The technician came out the next day and everything was good. I would recommend HMS Home Warranty.

We purchased our home last September and we got an HMS home warranty with the house. In the beginning of February the dryer broke. Called HMS and they sent a Sears repairman in three days. He ordered parts and everything seemed good. 2 boxes came and had a repair date quickly. Everything seemed good. Nobody showed up and when we called they rescheduled two days later. Nobody showed again. Called HMS and they told me to call Sears. Called Sears and they said one part is not made for that model dryer and can't be found. Sears said they called HMS and told them that. So HMS said they would call research and try to find part even though Sears said it's not made anymore.

Homeowners beware of HMS service. We had the worst experience with them. We were getting a sewer smell out of our shower and we called HMS to see if that was covered. They said, "Yes." The first plumbing company came out but were not able to find any smell, then HMS services sent G&B plumbing services to our house. Again they were not able to find any problem in the bathroom, the G&B plumbing services employee went in the attic and fell through leaving a huge hole in our ceiling. The employee wanted to go to Home Depot to buy the sheetrock to fill the hole but I said it needs to be fix properly and I never heard back from G&B plumbing services. When it happened we also offered to call an ambulance. The employee said he was ok.

We've had HMS Home Warranty for multiple homes for 10 years and we've been happy with it. I've had good experiences with them. Submitting claims has been easy. We just call the 800 number and then talk to a claims person within about five minutes. Their vendors have also been generally on time. They do their job and I'm quite happy. The only critique I have is not being able to use the same HMS vendor continuously if the same problem comes up again. It is problematic when we have a clogged sink. It would be nice to use the same person each time. That way they know exactly where we live.

I have a claim from back in December where Cross Country hired a company to come out and fix my dishwasher on December 29. But they didn't do the repairs properly and the dishwasher continued to leak for 10 weeks. I didn’t know it was leaking and it caused damage to my under counter cabinets next to the dishwasher and I had a mold issue. But we could not get a hold of the provider that came originally. After many attempts, Cross Country had to call another company to come out and do more repairs in March.

I worked for a car dealership and one of my managers there told me about the experience that he had with TotalProtect. He made it sound so good. Moreover, sometimes when things need to be fixed, you'll have those unscrupulous people come out and they'll charge an arm and a leg. I found out that TotalProtect provides some savings and they have people you can rely on. I called them and I was accepted. They are accessible, personable and concerned, while other people are not.

I bought a house and it has this warranty from HMS Home Warranty that came with it. Recently, the hot water heater went and the person that HMS sent out who did the repair and replaced the hot water heater was great. I am more than happy to be signed up with them when my contract ends, but I’m having issues with my dryer and dishwasher. I've had service done for them three times each and they replaced parts but it's not working right. The dryer keeps making a noise and the dishwasher still has a problem. With the $100 deductible for each visit, I could afford a new dishwasher. The first technician that was sent out was from Mastery Appliance. He was okay the first time, but the second time, he never returned my call.

TotalProtect has very courteous representatives and they help me greatly, and I’ve always had fine interactions with them. I've had TotalProtect for 10 years, and I typically call on the phone when I submit a claim. The hardest part I had in the past was that it took a couple of days for a contractor to get here. But this time, my claim went really nice because I was able to use the guy who also fixed my furnace before. I wound up calling him since I know that TotalProtect uses them as a client. Then I got in contact with TotalProtect at the same time. The guy was almost on his way over here so it worked well for me to get it all coordinated. I kind of shortcutted the process and got the guy right away.

HMS Home Warranty came with the condo and it was the seller who purchased it. The guy from the contractor that HMS sent out was wonderful. He looked at the issue and after they decided that they couldn't fix it, they submitted the claim and processed it. It took a little longer than I expected but it was fine.

We looked at the monthly rate and the copay for repairs when a mailer came from TotalProtect, those were both reasonable. We've had TotalProtect for so long now and having the home warranty takes away the surprise of a high repair cost if we know that we only have to pay $35 which was the copay when we started. We are pleased with the service but we are concerned that the copay has continued to go up. It is already at $100 which is high and I wish they would look at how they could lower it.

I had a previous relationship with HMS Home Warranty on a different house. It was a good experience and I didn't see a reason to change providers. I use the online web portal in submitting a claim and that is simple and an effective experience with a prompt turnaround. Also, my interactions with their technicians have been very favorable. I've only had one experience where the technicians weren't suited up which I might have expected of people coming to the house. But otherwise, the work was exemplary.

Before TotalProtect, I used to be with another home warranty company for a few years and they were doing okay, but all of a sudden they gave me a hard time. They took a long time, like 50 minutes, in picking up the phone. Before I signed up with TotalProtect, I called them even if it was overtime and somebody picked up the phone in a reasonable time. TotalProtect is a better company. Submitting a claim with them has been very smooth and they sent someone in a reasonable time.

I had HMS Home Warranty at my previous home. And when I purchased a house, my realtor included their warranty in my package. Something went wrong with my electric. I requested service and submitting a claim has been wonderful. It was a simple, easy-going process. The reps were helpful and absolutely amazing. The electrician who came out was wonderful as well and he did a fantastic job. Anytime I have electrical problems in the house, he would be the man that I would be calling. I'm happy with HMS overall and I would recommend them. Go with them because they take care of their customers. They're wonderful and way better than American Home Shield which I had a bad experience from.

We have used Cross Country for a while and their customer service has been good. When I file a claim, I call and explain the situation then they give me a claim number. Now they’ve changed a lot. They leave it up to the customer to contact different companies. It used to be that they would contact them for me and I think that’s why it takes so much longer. A lot of times now, they would find the company and they’d let me know and I'd contact the company.

Submitting claims in the past with TotalProtect was okay, but it's horrible now. In the last few months, they were going through some phone systems and we waited on the phone for hours. When the technicians came out, they had to wait on the phone for hours as well to get approval. Also, some other companies they sent out simply wanted to sell me stuff rather than fix things. I had to get second opinions quite a few times with the things they fixed and pay out-of-pocket to get it fixed.

Getting a home warranty sounded like a good deal to me. I got one with TotalProtect and I had nothing but good experiences with them. I call them when I have a claim and they give me a case number. Then they make sure that the chosen service company gets a hold of me. The techs then come out, do their thing, and submit their findings. Then TotalProtect takes care of it. Their claims reps have been pleasant to deal with and they got things done in a hurry. The contractors they sent out also worked with me to solve the problems quickly and I've never been disappointed with the quality of their work.

HMS made good strides to rebuild our trust in them by reimbursing us for the full amount of the job we needed done on our drainage pipe. We are pleased.

The previous owner of the house that I bought passed HMS Home Warranty on to me. I've submitted several claims and I did the most recent one online. It was easy and the only issue I had was the times online didn’t match the actual times available that the technician has. They had to be adjusted over the phone.

In the process of being a licensed real estate broker, I have encouraged a lot of clients to purchase home warranties when they bought their homes. I always felt it was a good idea to get a home warranty so I got one as well. Submitting a claim with TotalProtect has been simple and I've never had a bad experience with the people that I've phoned. They contact their approved people and connect me to them. I have also been impressed with the contractors who came out and the quality of work is excellent. I have recommended TotalProtect to my friends.

sorry for other customers those you have same experience.

This is an ongoing issue that has not yet been resolved. We got the warranty from the sellers, I did do my research and the HMS had great reviews. 5+ weeks back our dishwasher broke and we contacted the warranty company. They arranged a service company who promptly came, they looked at the unit and provided the information on the repairs. We gave them the $100 for the visit, they told us the parts will arrive in 3-4 days and they will schedule the visit. 3-4 days is still a long wait for a family with kids without dishwasher but we were okay. After 1 week we didn't hear from either the service or warranty company. So we contacted the service company, they told us they have submitted the request to the warranty company. We called the warranty company, they said R&D is looking at it and they will get back soon. We asked the support person what soon means, what's the ETA, she said she can't tell the exact date.

When I moved into my home, I knew that over time, different things were going to start breaking down and fixing them was going to be expensive. I went on the internet and TotalProtect came up. I signed up with them and every claim that I have submitted went smoothly. When I called my claims in, their reps were very nice and helpful. Then they sent their people out fast to fix my existing problems and everyone was professional and did the work quickly. I love TotalProtect and I'm going to keep my warranty as long as I'm living.

When I bought my house, HMS Home Warranty was part of the close. They came out and analyzed the problem regarding my garage door opener. But I haven’t heard anything back yet. So, as of right now, it’s an open-ended claim. But they did a good job when I call in. They fix the claims immediately, but there's always another issue. They never have long-term solution to the issue because we have a continual issue that I just call for the same appliance every four or six months. The fridge's icemaker was broken for a while. They came out and did that but they fixed the icemaker for seven times now.

I have used HMS for my home warranty for the last five years. At first the service levels were ok but each year it gets worse and my deductibles increase every year. I sit on hold for hours (and I mean multiple hours at a time) when I contact them. They do not resolve issues or put the customer first. If you do get a hold of an agent and get someone scheduled for a service call it is always 5-7 days before they can come out. I would never recommend this company to anyone. Save your money and frustrations and go elsewhere. Even when you escalate to a supervisor you just sit on hold for hours with no resolution to what you are calling for.

For a while, if I had a claim to submit by phone to TotalProtect, it was really hard to get through so I finally decided to try the website and that was so much better. The customer service reps were decent enough and I try to stay out of the way of the contractors. I just communicate enough to find out what's going on and I let them do their thing and then they leave. The last company was very professional and considerate and they were nice people.

In early January I contacted HMS Home Warranty to place a claim for repairs on my home well pump. I was advised by HMS representative "submersible well pumps are covered under my warranty as long as it provides the primary source of water for the residence" (Pump is only source of water for my residence). Claim was approved. HMS was unable to locate a service provider in my area and advised me to find my own technician to perform work. I located a company to do the work and had the contractor call into HMS to provide insurance and license information to HMS as required. HMS then gave approval to third party contractor and again approved my claim to have repairs done and the cost of which would be covered by my warranty.

I am currently on my 3rd hour trying get a claim paid. It seems like they are just trying to rip me off, claiming that the receipt for service claimed my furnace was working fine, when it clearly did NOT say that. UGH! Will not use this company again.

When we bought our house, the realtor gave us a year's subscription with HMS Home Warranty as a gift. The first time we submitted a claim with them was for our furnace. It was easy and our claim was taken care of immediately. However, when we had a plumbing problem and we had to submit our second claim, we had a hell of a time. They kept telling us that we never called to report it and it took me three phone calls until a gentleman finally took care of the problem for us. He helped us and he was excellent. He said that whoever we spoke with the first time did not submit a report. He also said that at one point during that day or during the day before, the computers were down so that could have been why it didn’t go through.

I’ve had TotalProtect for about 14 years and they’ve been reliable through the years. When I call their 800 number, it’s initially automated. But then, when I get a live person, it’s quick and efficient. Their rep will connect me with the vendor who can come out and do whatever job that needs to be done. Their reps have been professional, very responsive, and they follow through. Also, most of the vendors have been fairly good. I’m pretty much satisfied with TotalProtect and I would tell friends to consider them as a home warranty plan.

My fridge broke on Jan 13th. I called HMS and on Jan 18th I had someone at our house to look at our fridge. I was given a business with a 1 star rating with the BBB to work with! Never in a million years would I have chosen to work with this business, but I had no choice. You have to go with the business they choose for you. They were atrocious to work with. The appliance company called me the following day, to tell me they ordered the part to fix my fridge and it would be there in 7 days. I then never heard from them again until March 5th. They never called to tell me the part was on backorder. I called them daily and they never answered. Left them a dozen messages that were never returned.

Our realtor recommended HMS and I purchased them when we bought our new home. I got a one year home warranty in case the furnace, the hot water tank, the washer and dryer, anything mechanical in the home breaks down or the roof leaks. It depends on what type of warranty that I have and all those claims are made under that warranty. So, if the washer and dryer, refrigerator, stove, dishwasher break down within the first year, I pay $100 deductible and they come and replace or repair it.

I received a TotalProtect flyer in the mail. I wanted to try it and see how it works. Submitting a claim with them was easy. I did it online and they sent me an email confirmation. They came out and did what was needed. They were friendly and knowledgeable. Also, the quality of the work done was good and was worth the money. I would tell my friends that they should try TotalProtect because I had a great experience.

The current customer who recommended TotalProtect to me said they were better than any other home protection places. I had a different service before and they sent someone out and then they misdiagnosed the issue. They fixed it and I paid the fee but it wasn’t fixed, so they tried to charge me another fee on top of that. I had someone else come out, paid them myself and they fixed the issue. I called TotalProtect to submit a claim and our interactions were decent. The contractor did a good job and so far, I like the service.

Submitting a claim takes about five minutes max and the experience is seamless and easy. We have done it both online and on the phone and it has always been quicker just picking up the telephone and calling their number. I like talking to people and TotalProtect's representatives are very helpful. They know the ins and outs of the business. However, one of the problems we have where we live is that there are very few of their providers anywhere near us. We had a problem with the refrigerator before and the people TotalProtect was trying to send were over 100 miles away so that really did not work out.

I first bought a warranty from TotalProtect Home Warranty when they had a relationship with Bank of America...it was tied to my home mortgage. The original contract was reasonably priced and the contractors that they used for repairs were reputable (e.g. Sears, licensed electricians and plumbers). After several years, something changed. The monthly service charges increased, they put annual contracts in place with stiff cancellation penalties, the deductibles increased from $75 to $150, and most importantly, they began using disreputable contractors for repairs. I didn't use the warranty service very often, and actually forgot about it several times when I had plumbing and electrical work done. The electrical and plumbing contractors that I used on my own were cheaper and more reputable than the contractors that showed up from TotalProtect Home Warranty. In one case, the plumber pulled up in a Chevy Malibu (i.e. no truck, no signage, no tools) and had to leave to go to a hardware stores to get materials for the repair. He had his brother with him, and at one point asked if he could borrow my tools to do the work. When I asked if he was licensed, he indicated that he was working on getting a license and insurance...hoped to get that done soon. And when he left, he told me to call him directly to avoid having to pay the deductible to TotalProtect Home Warranty, because he could do the work more cheaply.