Cinch Home Services Reviews

Because we live in a rural area, we have a very hard time finding repair companies who will come to us and will honor Total Protect's warranty. If you do not live in a large metropolitan area, you may want to reconsider using this company.

Overall our claim submission to HMS Home Warranty went well. We had problems with our hot water heater and they helped us take care of it. The representative was very helpful. I'm a first time homeowner and she told me what was going to happen. I also got an email right away. The technician came out, went here, and it worked out just fine as well. They did a good job.

We have had nothing but a horrible experience with HMS since our first claim filed in August 2014. Now - almost a year later - we are out $300 and the problem was never even attempted to be fixed. As a result of the lack of response on our claim - even with MULTIPLE follow-up calls/emails demanding someone DO SOMETHING - we ended up having an electrical fire and only by the grace of God are our 4 children, ourselves and our home OK.

When I was first told about HMS, it sounded like such a great thing, but now I wish I didn't buy it. It's not the customer service I'm dissatisfied about. It's just that when I bought the warranty, I was told they'd cover a lot of major appliances like heaters and AC. But now when my AC is not working, because there's a leak on the coil or something, I get told that this could've happened the past month, that it's pre-existing so it's not covered. I just wish that somebody would've told me that the problem had have started when the policy started. They're just using different words to say its just not covered and there's nothing that they can do about it. There's no point feeling bad over it because it's not going to change anything.

TotalProtect sent different people out here and I wasn't satisfied with some of them. I had to go on my own and get a second opinion. But, all in all, they did everything that I needed.

HMS were fine, helpful, attentive and clear on everything. It was the actual company that did the work that was subpar and I had a bit of trouble with. However, HMS was able to rectify the situation eventually.

I first heard about HMS Home Warranty through my realtor about 2 years ago. To talk to a representative to submit a claim was extremely long and in the beginning it seemed like everyone said, "Give them 2 hours and if they don't call you back within 2 hours, give us a call back." I had to do that several times which was very frustrating. And then all of a sudden, I lucked out and got through a their rep who was extremely nice. She was a hundred percent excellent. I was going to cancel HMS because it was way too much the whole time but her service was so exceptional. She's good and really took care of me. When I called back, she always answered. And if she did not answer, she'd call me back in a very timely manner. The technicians sent were fine and all of the times that I had someone, I've never had a problem. The quality of their work was good.

Experience with TotalProtect Home Warranty has been very, very good and the quality of their work is excellent. I'm recommending them.

The air conditioner broke and the guy was here within a day. Everything was quick and prompt. HMS is very good, did what they said they would do.

AC unit was not cooling so I submitted a claim to have one of their A/C contract company (A's AC & Heating) come to my house to see what was going on. A's did their little write up, which was in favor of Total Protect without really checking the outside unit. All A's recommended was maintenance work such as: cond/evap cleaning & refrigerant. A's then stated to Total Protect that the upstairs unit was installed improperly and no where on the invoice does is states this; lies. I had two independent A/C companies come to my house for a second opinion and neither of them said that the unit upstairs was faultily installed. I spent countless times on the phone with Total Protect over a period of 2 months; which included long hold time and very poor reply back from the many voice messages I left. Overall I had to replace both the outside and inside units. I would not recommend anybody to this poorly run company.

I got HMS Home Warranty through the purchase of our home. They've been very good in terms of the claims experience and the quality of work performed.

TotalProtect's claims process was fair. The claims rep was good and the technician who came was also good and knowledgeable on what he had to do.

I had an excellent experience with them. HMS Home Warranty has been a fine product. I like HMS best.

On May 30, 2015, I discovered my A/C unit was not working. No problem, I have paid premiums to Systems Protect for years and my Carrier air conditioning unit is covered. I called Systems Protect claims department and submitted my claim on Monday, June 1st. A technician came out and diagnosed the problem as a seized compressor. My plan requires a $60 deductible which I paid to the technician. A few days later I was called by Systems Protect asking me if I would authorize an additional $395 to handle disposal of the Freon and other uncovered charges. I said I would, "but PLEASE hurry, because we can't sleep in the heat." My wife and I have to take long drives to escape the temperatures in our home. Tomorrow will be 96 degrees and by Sunday it will be 99.

The last home that I owned had another warranty and I was with them for about 13 years. They would take care of the minor stuff but one time, I had some duct work underneath the house and it had rested a hole, I was losing heat and air. The guy they sent from an attic company said the whole duct work underneath the house should be replaced. Another guy was sent to give a second opinion and he said, “Well, we can't cover that.” So a family member suggested HMS Home Warranty and I've been impressed.

We’ve had TotalProtect ever since we bought our house. The technician came out and fixed the dryer. There was something going on with the latch so that it wouldn't let the dryer turn on. Now it's good. I would recommend TotalProtect. However, the other day when I tried to call them to give them a new credit card number, I was on hold for 20 minutes. I hung up, called back, and I was on the phone for over 30 minutes the second time and still didn't get through to the billing department. And that was on Friday the 19th. But otherwise, I've always had good service.

HMS have been so helpful and everything is perfect. I am happy. No matter what time you call, somebody will get to you. They will try to make the appointment for you and they'll keep you posted, explain to you what is going on or give you another option. And that is very good.

We took ownership of the house last month, the sellers had an HMS Warranty. We had a leaky kitchen sink that happened after the home inspection and before we took ownership, so we filed a claim. Took the day off work to have someone from MAJESTIC ENTERPRISES, LP come in, fumble around for an hour or so, tell us it's a pre-existing condition, take our deductible and leave without fixing a thing. Three days later I get a call from the HMS con artists telling me it's not covered, so I am out of my time and money. By their logic everything would be a pre-existing condition, so what's the point of having this worthless warranty? Needless to say we hit Angie's List and found another plumber, which we should have done to begin with. I would stay away from these people at any cost.

My HMS experience wasn't bad but the only thing is I got put on hold for 10 or 15 minutes - that happened to me twice. Once I talked to the agent though, she started the process. It wasn't too bad too but I didn't hear from the plumbing company like I was supposed to, so I had to call back. The agent then called the plumbing company and got them on the book. The technician that came did a great job - wonderful quality - he wanted to make sure everything was done right.

My A/C has been broke for over 2 years and they will not replace it..I have had AC techs to my house over 6 times last summer and that many the summer before..They come out and patch it, then it brakes down again..Every time they come back out, they try to charge me another service fee..But I tell them that they did not fix it in the first place..I live in Florida and don't use it all the time. But when I turn it back on, its broke again...I try to call them last night and could not get a live operator..I stayed on hold for 3 hours..I guess everybody had the night off..Thinking of suing them for a new AC like they promise, if they could not fix it and they haven't..

Claim submission with them is sometimes good, sometimes bad. When you call them, they ask for plenty of information which you have to repeat when you get a claims rep on the phone. Even if you recommend someone that you know will work, they don't give that to you, they'll just give you some other person. In the end, you still end up going right back to the same person that you've stated the first time. But I think the quality of work has been wonderful in general. The only trouble that I had was with A1 Plumbing - they were rude and didn't follow through. But other than that, I've recommended them. I've told a lot of people about TotalProtect's services.

Very prompt and thorough. And the heating and ventilation company that they had referred us to, to get the work done, was excellent. HMS is very good, we're very happy with it.

I called the tech and he says he never said that and that's not in his report. I called total protect back was on hold over an hour. They told me I can't get my ac fixed because we lied. We didn't lie. Our ac may be old but it worked. So now I'm waiting on a supervisor to call me back. I'm really floored someone can flat out lie like this .

HMS Home Warranty has been very responsive. My experience with them was good.

I really enjoy my experience with TotalProtect right from day one. Submitting a claim was very easy. The claims representatives were very nice and the two technicians they sent out were very polite. I was very pleased.

HMS was great. I didn't have to wait long for somebody to get back with me. Job was completed in a timely manner, too.

It's pretty easy to file a claim. The reps are always very nice to talk to and the technicians are usually good. They're always nice and pretty much on time when they say they're going to come. Like when they had to get our furnace done. They're very courteous. They make sure to ask where you want them to come in and out. They do a good job and a good clean-up too. Only problem we had was with waiting for the approval. Took a little bit longer. It was winter and we had no heat although it wasn't that bad. We just bought a couple of heaters and were fine.

TotalProtect has been great so far. We've had it for a few years now from the other house we currently own. Submitting a claim is easy - I call or get on the computer but usually I call and let them know what's going on. They normally have somebody here within a couple of days but the last experience that I've had - they had to repair my air conditioner - it took about a week to get fixed and I was miserable. The technician was good to go and he did great - he knew exactly whats wrong, it was a circuit board. It's just that the circuit board was fried so they needed to order the part that went out and then they were so busy in that time of the year. This experience notwithstanding, I recommend TotalProtect all the time.

Excellent experience with HMS. I like the customer service, the timeliness when you put your claim in and how efficient they are. They give you an appointment with the company they recommend promptly and take care of what's going wrong in your house.

HMS Home Warranty has been working good. No difficulties submitting a claim. Whenever we call, somebody comes. And technicians were very polite and have been doing a good job.

I've had TotalProtect for years. Submitting a claim with them is pretty easy. The technician was professional and quick. So far, so good.

HMS has treated me well. They've been great that's why I've been with them for many years. Highly recommended!

I wanted to share my experience with Total Protect (TP) to forewarn others thinking of signing up with this Home Warranty Company. I signed up with Total Protect on 18 May 2015. I asked about their plan that included maintenance checks of our home systems. I was told they no longer offer those plans because their new plans just simply cover everything regardless of age or problem. I signed up and after waiting their 10 day grace period, I called them on 29 May to request service on our AC system. The AC was working, but it was not cooling the house, although I had the system serviced in March by United Air Temp and was told the system was working when they finished. Total Protect sent out Atlas AC on 1 June to check our AC and they determined the system needed to be replaced. I called Total Protect multiple times over the next week and was told they were researching the issue and someone would get back with me soon. I then called on 8 June and used their call back service to have an agent call me when one was available. After 3 hours I called them back again and this time I waited until I spoke to an agent. Again I was told they were still working on the issue. Later that evening I was finally called back and informed they had determined my AC issue was a pre-existing problem and therefore they would not cover it. However, they had no problem accepting my monthly membership payment and they were quick to accept my $100 service fee for sending out Atlas AC. When I signed up, I was not informed about a Pre-existing clause. I was simply told that once my policy went into effect that I was covered for any issue and if I ever have a problem TP would either fix it or replace it. I felt they should have advised my about their Pre-existing clause stated in the fine print of the multi-page contract, although I had no way of knowing my issue was considered Pre-existing. Their customer service was terrible in that it took them over a week to finally inform me they would not correct my AC issue and I had to call them to finally have them tell me they would not cover my AC. It took 7 days for Total Protect to finally call me with a status update. So I leave it to your conclusion; if this sounds like the type of company you want to do business with and if this is the way you want to be treated by a company, then by all means Total Regret - I mean Total Protect is the company for you.

Submitting a claim with HMS Home Warranty was pretty easy. My husband did one of them online but the online system was down and he had to call and talk to somebody and he was really happy with the response. Plus the technicians were very professional and on time. Especially that one guy who was great and really helpful. I'm very happy with their work.

Every time I use TotalProtect, my stuff got fixed. They were always very good. I had absolutely no problem with them. They've been here three times. It's been the same great company each time. They were always very thorough. The only reason I wouldn’t recommend them is for the simple fact that they close at 5 o’clock. I'm in the West Coast. Well, 2 o’clock my time.

HMS Home Warranty has been very good. Their service people are always very polite and they clean up after themselves and everything. They get the job done. There are times when I have somebody called to come back a second time, got the problem fixed and everything is fine.

My brother and I have had HMS Home Warranty for more than 5 or 6 years. Submitting a claim with them about any problem was a great experience. The technicians are respectful and courteous. They're pretty good to us whenever we call them. Whenever we need them, they are there.

TotalProtect was included when I bought my home. With them, claim submission was fast and easy. I submitted my claim online, but the company that they gave me to work with was actually had a D-rating (I looked them up on the Better Business Bureau), so I did not want to use that service provider. I called into the 800 number and spoke with a representative about getting that switched out to somebody who had a better reputation. Then she said as a one-time courtesy, they would give me a different service provider to use. She gave me the new name, and that was it. The technician who came was fast - he came out the same day as my service call and he had everything fixed and taken of within less than an hour. Good quality work, too.

In April 2015, Total Protect sent a company Royal Flush Air Conditioning to repair it. instead of using tools for a Air Conditioning issue, the company used my Direct TV cables to clear pTrap clog. Of course, the Direct TV stop working and leak resumed. When I talked to them again total protect wanted to charge me another $85.00 for an issue that wasn't repaired from previous call. I wanted cancel and was promised a free month to stay and no one documented so I started getting calls for past due amount.

The claims submission was easy. Everybody from HMS itself has always been fine and I'd recommend them as a company since they save me a ton of money for what we've been paying yearly. It's just some of their subcontractors that I've dealt with over the last couple of claims have been really hard. Recently, we've had two really bad experiences. One guy came out to look at our refrigerator and said he fixed it, but he wound up breaking it more. I had to go out and buy a new refrigerator about a week after he just finished on what he did. For the other experience we called for an appointment for our washing machine. The guy called one time, came right out when he said we needed a part, and we never heard from him again. I ended up getting a whole new washing machine interior. When I called HMS back and complained, they sent some other technician who he was out here within a day and got the part fixed and done.

It was very easy submitting a claim with HMS Home Warranty. They have outstanding claims reps and the technician who came was very professional and courteous.

When we submit a claim, we just call TotalProtect, tell them what's wrong and they get somebody. The technicians they send did what they said they were going to do in a timely manner and were very courteous and professional. It was satisfactory.

I love HMS. They've been fantastic - they stick and work with you; it's really good. The people that they guys get me have been very good and their customer service reps have been really super. I've told other people to go ahead and join because they ask about it.

We sold our home, bought another, and we thought it might be a good idea to acquire a home warranty. Furthermore I have no problems with HMS claims representatives. Their technicians are professionals and did a great job.

I haven't had any more problems since TotalProtect came out and fixed my recent issue. They did a good job. Every time I made a claim, everything went well. I would recommend them.

Seven days ago our air conditioner stopped working. I called TP, gave them the info, they put me on hold, called the Technician and did a 3 way with him. He said he would be out the next morning to look at it. He arrived the next day and after a couple of hours he went back to his truck and made a report to TP. He came back inside, told us we would hear from TP in 24-48 hrs. When we didn't hear we called them and got the run around, they were trying to find parts...next day we called again, same thing, sorry we are trying to find the parts. I live on the Gulf coast and right now inside my house it's 95* If we could talk to someone other then the girl that answers the phone that could tell us something we may not be so upset but there is no one to talk to. She said she would have her supervisor call within 8 hrs. that didn't happen. Any recommendations?????

I had air conditioner claim in June (hot weather) where the customer service with return phone calls were less than satisfactory so I stayed on them. It took two days get quotes and an authorization for a new unit. Then the weekend. Then the unit had to be ordered and shipped. There was no compensation for me living in a house without air for many days where the temperature was well over 85 degrees while my paper work set and I made phone calls to them. I asked to speak to a supervisor and was told there were none available. Maybe the unit will actually be shipped in a few days. Then it will be installed. This process will end up taking at least a week and a half!! Plus I have to pay a disposal fee. Not what I pay a monthly fee for.

The previous owners of the house we bought paid for the first year of the HMS warranty. I've had no problems with their claims representatives but sometimes it's difficult to find a technician to come for service. Nevertheless, the last technician that we had was awesome - I just can't believe he worked that late. The one before that however, had to come out a few times to service the air conditioner. The problem wound up being a thermostat but they were saying our TV was knocking off the compensator on the thermostat.

Whenever I have a claim, I call TotalProtect, they call the company and the company comes out and fixes the problem. Their technician comes during my appointment, fixes the appliance then I sign the paperwork and pay the deductible. So far, I don't have any issues with TotalProtect so I don't have any problems recommending them to others.

I had a problem with my air conditioning unit, it kept blowing fuses. HMS had a guy come out here and he went around to my box outside and started clipping wires, wiring them together, replaced that fuse, went upstairs and left. And of course, when it switched over, it blew a fuse. So I called him back. He came back and he looked around and said it's not wired properly and he's not allowed to touch the wire. And I said I paid him $100 and he did not fix the problem. He said it will cost about $250 for him to do it and I told him to leave. It was a rip off. I called HMS Warranty and I wanted somebody to come out here just before I hired another company. They sent me a $100.00 back. Well, that’s great but it still cost me $150.00. This next guy wired them and replaced a part and I paid him $250.00 then he left.

My experience with TotalProtect is awesome all the way around. A couple of items that weren't covered were little issues but nothing major. Customer service was very good.

When we bought our new house, my mother-in-law (who was also our agent) gave us HMS Home Warranty coverage as a housewarming gift. She did some research and talked to other agents at her office and they pointed her to HMS. I'm glad we got the warranty. We had a couple of different issues with our air conditioning unit and HMS has been great. The first time, it was just with the motor - the guy came out and I got it fixed. Just recently though, the coil has gone bad and is leaking really fast. We were going to get it repaired, but I think it's better to get a new unit instead.

I didn't have any problems with TotalProtect and their subcontractor. When I called to place a claim, the rep gave me the number and the claim number. I called the service company in the night, a person texted me something which made me think I didn't get the right number. I didn't hear anything back from the subcontractor that night so I called TP the next day. The rep says to call back again if we haven't heard from the subcontractor in a few hours, and they'll give me a new one. Fortunately, the subcontractor called before 1, came out, and everything was taken care of. Quality's fair enough too.

Excellent claim submission. I'm highly satisfied with the way they did the job. Thank you so much, TotalProtect!

I had AHS and I wasn't happy with them anymore and they weren't happy with me either, so I decided to switch to HMS. I haven't had any problems at all with them. I've been satisfied. I've had some problems with things not fixed initially, but they immediately took care of it, so I don't have any complaints about that either. The technicians that have come to service my appliances have been very good. I had a couple of issues like the dishwasher that they had to come back after three times, but they came back and got it fixed. Overall I'm very satisfied with HMS. What I ask for and what they say, they're going to do. The only reason I have a warranty service is because of budgeting. I'm big on budgeting. So, by having it set up that way, it makes it easy on me and I don't get the hassle when I make claims. I don't make that many claims. I try not to anyway. But when I do, they take care of it right away.

We have had an outstanding claim that is covered and approved for a broken air conditioner. Company is delaying replacing unit, does not return calls, and ordered the wrong unit. It has been 5 weeks with 90+ degree days. We have called over 12 times. Supervisors have often not returned calls. And when they have it has taken days. They ask for the same information repeatedly, and do not follow up on action items. The repair company they have exclusively contracted with to fix the problem has not had their calls returned from the company to get the right parts ordered. We have escalated repeatedly to no success and contacted the Better Business Bureau for help as we are exasperated.

I don't have any problems with TotalProtect. When I called, they got in touch with someone that can come out and solve the problem right away in a matter of two or three days. If it wasn't an issue that they can solve, I have to call someone else out. I had an air condition issue and not drain line but the plumber unclog the hose for me until I was able to get the air condition person so was satisfied with that.

We got HMS Home Warranty with the house that we bought. Our claim went really well. When we first moved in, we had an issue with the Jacuzzi tub leak and a couple of other leaks. We called HMS and initially I was a little concerned because I know nothing about the company. I was wondering if they're in the area but in the end we were happy with the plumber that they sent. The only negative thing is that the guy sat out in the truck for 31 minutes waiting on hold, waiting before he could do anything (but that may be normal). Nevertheless he got the job done while I was away and I the quality of work is good.

TotalProtect's price was right, and it was something I needed to have. I've had good response with my claims. But I had some trouble making contact with an electrician on my last claim - I was having some trouble with a couple of my ceiling fans. I couldn't get a hold of the first service man they gave, but they eventually gave me another electrician and I was totally satisfied with him. He was wonderful. I would recommend TotalProtect.

When I first got HMS Home Warranty with the house, I hadn’t had home insurance problems before and I thought what are the odds? It turned out I did use it and I was satisfied. So I renewed it and it was easy to get. I’ve submitted three claims so far and only had a couple of small problems but other than that I would recommend it.

TotalProtect replaced our refrigerator, came out for our stovetop but that couldn't be fixed so they gave us some money towards a new one, worked on my dishwasher twice when the racks are very bad but they won't replace it because it's not broken. The technicians come from Sears and are usually very good and I never had any problems with them. The last one was especially nice because we thought we had to fix something in the garage door but when he looked, he found out that the reason it's not working is because we never had the ability for it to go down and come up until it hits something.

I purchased a home warranty with Total Protect in July 2014. I called for my first service request in May 2015. My air conditioner stopped working. I was assigned a claim number and given contact information for the air conditioner service provider (Barstow and Sons). I had to call both Barstow and Sons and Total Protect for 3 days before I was given a service date. The technician came out and pronounced my unit unfixable and in need of replacement. I have been calling Total Protect and Barstow and Sons for the last 3 weeks and getting nothing but the run-around. Total Protect says they don't have any paperwork from Barstow and Sons. Calls to Barstow and Sons repeatedly point me to a person who is never available to speak with me and fails to return my calls. Then I came home yesterday to find a contract renewal paperwork with Total Protect in the mail. I am so very dissatisfied with this company and their service provider.

My refrigerator was pretty screwed up so I ended up getting a new fridge which was a lot more than what I was expecting. A lot of calling back and forth was the only drawback but it all worked out. Technician they sent out to service my fridge was really nice and did a great job. He was speedy about everything and called HMS to do his part of the claim while he was here.

I have been a member of TotalProtect for more than three years now. Initially, I thought that it was a good thing to have it. I'm still happy with it, but the problem is that some of the things might need to be replaced yet they did not do anything with it. Now the technician has to come and repair the same thing. (The technician still has not been able to repair my cooking range after three visits.) I think for the $40 just to make sure that if something goes wrong, they should replace it instead. TotalProtect is very particular to get everything in time, but when it comes to the service part of it, I'm not happy at all.

It's pretty difficult to talk to somebody from their customer service. It's not easy to get a human being on the phone. And when you do, it honestly takes 15 to 20 minutes. The first technicians they issued in my area couldn't come here for two days. Then they issued another company, and they were great and my air conditioner works now.

When it comes to small projects no problem but when it comes to big projects watch out one year ago ac unit was diagnosed as replaced total protect was only going to pay for the unit only but I was being charged 1200 for other related expenses that go with the install of the unit total protect says they will only pay for unit so I decided not to do it one year later I decide ihave the money to fix ac unit total protect sends tech and it is diagnosed as replace total protect now wants second opinion this time new tech says A C unit no good due do animal hair they don't want to teplace unit last yeay it was approved this yearnot approved. My rrefrigerator was diagnosed as needs maintenance cleaning the tech did not want to do it so he told me what to buy and how to do the maintenance on it not a very good company to deal with find some other company

I've had a wonderful experience with HMS. We've been using them quite some time and will continue to use them.

My water heater went out and when I talked to the rep at Total Protect they said not only did I have to pay my $60 deductible, but I also have to pay an additional $1500.00 for the "modifications" needed to have the water heater replaced. WTF??? I understand it may cost a little more since my water heater is located in the attic but $1500.00 more??? They said they were covering the cost of the water heater. These were just extra charges I was responsible for.... I'm very disappointed! I am going to cancel my service with them and go with someone who will truly take care of their customers.

We filed a claim a month ago and it is still in the process of being resolved for our AC unit. We contacted HMS too many times to count to get updates on the process of our claim. In the beginning things moved along quickly and we were happy, and then HMS had to order a part for the AC. If it hadn't been for our tech who warned us we might have to call in to HMS and give a verbal agreement, we would have never known what the hold-up was. They never called and followed up with us or our tenants. We called on a Monday to give our verbal consent to order the part.

Two weeks and still waiting for action from these clowns on a refrigerator repair. One week to get a tech to come out, another week waiting for the report that I paid $100 for. Two weeks now and NO ACTION. They are great at telling you all about their problems and their processes. Everyone I spoke to there, promised they would get answers and call me back. Guess how many did? 0. Therefore, every MANAGER there is a LIAR. Here are their names: **. I guess it's just the HMS Warranty way of doing business... take customers money, don't respond when they call, tell them you will call them back, screw them over.

We've had three claims with TotalProtect and they've all been attended to. The technicians that came to my home were excellent.

I recommend HMS Home Warranty. The claims process is easy, the technician was good and so is work quality. This time, I'm still working with a claim and see this one get done.

TotalProtect seemed to be the popular company at the time so I went with them. I get immediate response after I submitted claims. Technicians were good and I had no problems.

I bought a home about two years ago and HMS came with it. Submitting a claim was quick and easy and they were responsive. They sent out good people and they took care of it. They went above and beyond. And because of that, I ended up re-upping with a new home of my own. I was actually ending it at an old home and buying one at a new home and they really worked with me on the process of canceling, refunding and ordering a new one. They called me on the day they were supposed to call me and the lady was the nicest person I've spoken to in a long time. I called one time for plumbing and they sent out a good plumber. The guy actually told me what I needed could be done just by loosening a bolt. And he didn't charge me for any parts and he was done in 10 minutes. He was knowledgeable and honest and I appreciated that. HMS seems to be a good product at a reasonable price so I can't complain.

Technicians were nice, very polite and got the job done. I didn’t have to call back again. They're always good. My ex has rentals and I signed him up for the home warranty too.

My experience with HMS has been great. I would recommend them.

The people that TotalProtect sent out here were like nothing less than a joke. The first tech that came out here was A&E. He had to call the Maytag technicians because he wasn't familiar with what he was doing obviously. And they told him what he needed to do so he came up with a code on my washing machine and the code basically said that transmission is getting ready to go and the clutch is definitely gone. Basically that's what it ended up. So he orders a clutch for my washing machine. He says it will be here on such and such date and then he leaves. Then, a different tech came out the second time. He looks at it after almost two hours of trying to put this clutch in and me having to help him. He kept trying to turn the bearing clockwise to line it up on the shaft. He didn't realize that the same would spin counterclockwise.

We had a problem with our HVAC system so I called up HMS Warranty on their contact number. They came out, checked out the system, told us what was wrong with it. They said they'd see about replacing part of the system and that it was such an old system they might go ahead and replace it. So when they came to replace the indoor unit, they went ahead and replaced the outdoor unit as well. So we got our whole new HVAC system for less than having to pay for a whole system outright.

A+ Value Rooter is the plumber that damage my carpet floor from water leak . Home warranty had a low quality of work with contractor .

The last person that came out was pretty nice and we really liked the quality of work. It's also easy to submit a claim. My husband and I really like TotalProtect, and we would recommend them.

HMS came for free with the purchase on my house. They have a very easy claims process. Also, the quality of their contractors' work was good.

I had an awesome experience with Total Protect! We simply call them and their response is amazing. They're fantastic so I would recommend them.

Submitting claims to HMS is simple and easy. They have been great every time we had to call. Their reps were courteous and I usually get something done in 24 hours or less. Last technician who came was awesome. He did an excellent job. Totally enjoyable experience and was not a hassle at all.

I made the call to TotalProtect regarding my claim, they recorded it and had a professional come out to give us an estimate on it. The technician got the job done and was very knowledgeable about the problem. He had the solution within a week. Their work has excellent quality.

We've had HMS for several years, ever since we moved in here. Everything has been good from the reps to the technicians to the quality of their work. It's perfect.

I’ve never had a problem with TotalProtect. The technicians that they sent over for whatever reason have not been a problem and that’s why I’ve had them for years.

Submitting a claim was a breeze. The representatives were very expedient and very courteous. The wait wasn’t long at all and the technicians were great too. Quality of work was excellent. It’s a good company that stands by their word. I would highly recommend them to someone else.

i hope this gets posted, but since it is a poor review, may not be seen. it is amazing that not 1 review is a bad one, i find that hard to believe! i am writing of behalf of my elderly parents. They have had this service for years, for small, simple things it is okay. now they have a major repair that needed to be done and so far it is not done. it has been 2 1/2 weeks that they have been without an air conditioner in the hot tennessee summer! they are older and sick. my father is having surgery tomorrow and will have to come home to another day of sweltering heat. they have had to wait for approval after approval to okay the repair. the repair man came out and told them what was wrong but still they are waiting.

I definitely would recommend HMS Home Warranty to anyone buying a house. I had two claims and they were responsive and easy to work with. Everybody was really helpful and happy to assist and give info.

I never had any warranty like TotalProtect before. But after reading about it a whole lot and talking with people, I went ahead and decided to go with them, and it has been alright... except for the first tech that came. Maybe we got off on the wrong foot. Anyway, TotalProtect is a good thing to have. I've probably saved a little money.

I've had TotalProtect for a while, and I haven't had any problems. It hasn't been difficult submitting claims over the phone. And the technicians were great. I would recommend TotalProtect.

The people I've spoken to at HMS has been very clear and upfront. They explained my options and told me what I needed to do during my claim and most of the technicians they sent out have been very good, with the exception of one and that's the last one that I'm dealing with. They haven't even called back after I've called several times so I went and called somebody else to deal with it and I paid for it. But it’s not the warranty company's fault, it’s the plumber’s fault who’s just lousy.

Submitting claims with TotalProtect is very easy to do. But every time we get into a claim, we have to go through a bunch of hoops or find the people for them. The big deal is that it takes such a long time to get through a claim because we don't have the vendors in our area. I guess in more populated areas than where we are, they automatically have vendors that already exist. In addition to that, it would be nice if they had an electronic way to reimburse instead of waiting for 4-8 weeks for our check. We recently submitted a claim for our hot water heater. It went bad and we got a replacement so that went very well but we had to find our own guy and pay the whole thing and then get reimbursed but the reimbursement time was kind of long.

I heard about HMS Home Warranty through my realtor. I submitted a claim through the internet and it was very easy. The technician who came out was great, very knowledgeable, on time and very helpful. His work was very good and satisfying. Everything was good, and I'm looking forward to renewing.

They're quick and easy when you call up and file a claim. The tech was good except that he didn't have the part that I need. My air conditioning line has a leak in it and he didn't have any of the leak stuff to clog it. He said next time he comes back, he would bring it. So I thought it was kind of weird because it was like, "how do you know you're coming back?" He could've just said, "Look, I don't have anything with me. I'll just stop by on a day that I have it." But that's the only weird thing. Anyway it's 102 degrees right now outside. In my house it's 75, so I guess the air conditioner is working.

My wife is in real estate business so we had known about HMS Home Warranty for a while. Submitting a claim over the phone was fairly easy. The representatives were courteous and they even called back once or twice just to clarify things. The technicians replaced the problematic unit. Searching for the needed unit took some time but it didn't take long once they got the unit.

HMS worked out fine since we've had it. We've submitted two claims. During the first time the problem didn't get fixed. The people that came out didn't know what they were doing. And the second time, the problem got fixed. The technicians did everything and it was great work.

Submitting a claim with TotalProtect Home Warranty was fine. The person that I talked to was prompt, answered the questions, and told me what was going to happen. I'm perfectly happy with that part of it. The technician that came to service my appliance was confident. He got through when he said he would and did what he said he would. No complaints about him.

Overall experience with HMS Home Warranty is excellent.

I've had TotalProtect Home Warranty for several years now and so far, I've been satisfied with the services that I have received. Filing claims has been easy and their claims rep are courteous and answered all our questions. Likewise, the technicians who came out have also been courteous and have gone about their business and taken care of everything to my satisfaction.

We had repairs on our air conditioner and it was very pricey and we just had a pool installed and thought we would probably need some home owner's just in case, so we contacted HMS. My husband did the homework and he is very particular. He saw that HMS has the best deductible and also coverage wise. It covered a lot of the home thing. He likes that and how HMS use small businesses usually that come in and do the repair.

I have been very pleased with TotalProtect. It was recommended to me by a current member. They have been very responsive to any of the needs that I had regarding any of my appliances. I've submitted a claim both ways, by phone and online. I prefer doing it on phone because I think the customer representatives are very knowledgeable and accommodating. I like the connection that I have with the customer reps. Doing it online is quick and easy but it's kind of impersonal. The technician was excellent, very accommodating and knowledgeable. He brought to my attention some of the areas that he would look at. And he was on time. I was very pleased by the service. The quality of work was very good and I will continue to be a consumer.

Fine for the little things, but when my a/c failed their responsiveness dropped off the charts. They missed numerous commitments: i) to conclude parts research within 24-48 hours; ii) to call me back with updates; iii) to escalate the issue (a subsequent call confirmed that the issue was never escalated); and iv) to have a supervisor call me back. Going into Memorial Day weekend its been 5 days with no a/c and temps in the 90s and humid. All I get is we're very sorry, but this is all we can do.

I am in the process of working with HMS on a claim. I am very dissatisfied with the whole process. They sent out a guy who arrived in a plain white van, made me give him a check for $100.00 (my deductible) and not fill in the Paid To line. This is after he said he needed to order a condenser coil and would get back with me. After 12 days I received a call from HMS saying they would pay for the coil, but there were other costs that would not be covered by warranty. They want another $385.00 to complete the repair. That was after I was told I would never have to pay more than my deductible for any single repair.

I had a good experience submitting a claim with TotalProtect. The quality of the work done was excellent and I am satisfied with it.

My realtor grouped HMS Home Warranty with our offer. She suggested it just so there was never a big shock when you get into a new home. I thought that having one was a wonderful idea, and so we stuck with it. Submitting a claim is easy as the claims representatives were quick, polite, to the point, and smooth. The technicians who came for the service were good and professional, communicated well and worked in a timely fashion.

It's always been easy when submitting a claim with TotalProtect. I just call and they take care of it over the phone. I've used them two or three times over the years. Their claims representatives have always been good and helpful. The technicians that came to service our appliance have always been qualified. They come out within a couple of days when I call. They seem to always know their business and I've never had any problems with one at all. In fact, at one time, I had a garage door break a spring and the tech and his son came out on a holiday and fixed it. They always give good service.

Our house is 10 years old. If you weigh what the craftsman charge just to go out these days when you put it all together, you just see that staying with HMS is cost effective. It's basic risk analysis. The workman comes in, you pay the deductible and they know the risk. With that, it couldn't be easier because you don't really have to do anything. The people that came out for claims have all been very professional so everything was great. It's been pleasant with HMS so I don't have any complaints.

Wells Fargo, who carries my mortgage, recommended TotalProtect. Every time I called, it's always been good. Claims submission is extremely easy and efficient and the contractors are very good.

HMS was given to us by my realtor and so far it's been smooth. Their claims representative were very professional and have been very easy to work with. The contractors are very good and cleaned up after themselves.

We've had TotalProtect for so many years and they have a very easy process of submitting claims. Also, we have the same company that works on everything, and they know where everything is now. We're happy with them.

We had two separate claims submitted to HMS Home Warranty and they were out within a couple of days and took care of the issues that we had. It was good. The technician who came was pretty knowledgeable. He called me up on the phone. My mother-in-law was at home at that time and the one that was dealing with the hot water tank. He told me what the problem was and he adjusted the pressure on it. It worked out well. He was very quick and spot on with the problems that we had.

My first claim experience with Total Protect was not acceptable. Our AC went out and we contacted the contractor TP recommend and left a voice message to call us. The next day we call him again and received a phone voice message stating they are not accepting any calls and when he did return our call he stated we lived too far out. The Customer Service Rep explained they needed to contact another contractor and call us back. In the meatime we are without AC waiting for someone in CS to call us back losing time from work and money. Based on this experience with TP I will not be renewing this contract. I have had Home Warranty service for 8 years with other providers and none... none of them gave us this run around for service. I recommend using the monthly payment plan so if the home warranty service is not up to part at least you are not out of $100.00s of dollars.

I had a recent service provided by TotalProtect. It was not a corrective service but one of the quarterly maintenance services. The individuals who came out were very helpful, honest and forthcoming and very knowledgeable. The one thing that was somewhat of a negative is about my split unit. I have two systems: an air conditioning system on the main level and basement and a heat pump on the upstairs level. The company that came out basically told me that I should have filed two tickets for service, for maintenance, with them because their contract with TotalProtect was only to provide maintenance and service to one unit. So having a split-level system, meaning that I should have essentially asked for two separate service calls, or a service call that was doubled up basically for them. I didn't argue with the guy but I told them that I don't necessarily agree with that and how that worked because my bigger concern is what happens if I have a failure on one. As a whole however, it was a positive experience.

Submitting a claim with HMS is easy. The claims representative was pleasant, and the technician was very knowledgeable. Work done is good and I don’t think I’ll have more problems.

We have recently bought a house as of Sept 2014 and requested that the previous owner get a warranty for the first year we live there as anyone would expect. This summer our air conditioner stopped working so we called to make a claim and they sent someone out from a company of their choice. This particular was called A&A AC. The representative came out and spent 5 minutes looking at the outside unit and told me it was physical damage and would not be covered by the warranty company.

I had a problem with the water heater, then they sent a guy within 24 hours to do the repair. When I first had to call, they contacted the tech but they couldn't get out until like 3 or 4 days. I called them back and said they should have changed it out for about 3 or 4 days because I'm without hot water. A young lady called the contractor and they had someone out the very next morning. And then the next time that I had an issue with the bathtub heating, they had the same company come out and fixed the problem.

DO NOT USE THIS COMPANY!! In April 2015, I was supposed to get the first month of the warranty for free, but TotalProtect took the monthly fee from my account anyway. I had to call my bank and place a stop-payment on the transaction. The bank gave me my money back and got reimbursed from TotalProtect. When I filed my first claim on May 14, 2015 to have my air conditining unit repaired, the technician calling himself ** from the vendor company A to Z Heating & Air in Auburn, GA arrived and demanded payment of my $75 deductible prior to doing any type of work. I refused and called TotalProtect customer service to verify this policy, which the technician (**, whose actual name is **) claimed he "had to do or he would get in trouble." He then lied to a representative named **, claiming I did not want to pay the deductible. I spoke with ** and let her know in front of ** that I had no problem paying the $75 deductible, but this technician needed to do some work before demanding payment. The customer service agent ** agreed with me and told ** the technician that he at least had to do a diagnostic on the air conditioning unit before demanding payment. This is when ** got angry because he was told to do work before demanding payment and proceeded to write an invoice stating that my unit had a pre-existing condition. When I paid the $75 deductible and asked for feed back regarding the repair, the technician said that "TotalProtect would call with the details." I called TotalProtect and spoke with a very rude and effeminate senior manager named **. ** claimed he would follow up with the vendor, but I had to provide th vendor's phone number. ** later called and left a sniveling, cowardly, voice mail, claiming that his company would not repair my air conditioning unit. ** is a very poor business person, because the company lost my $600 warranty simply to cheat me out of a $75 deductible and a repair that they are responsible for. ** proved tone very arrogant and lacked common sense, siding with the vendor before gathering all of the facts. He really could care less about the company's clients and should be terminated because there is no telling how many other customers have had horrible experiences with this person. UNLESS YOU WANT TO BE CHEATED OUT OF YOUR HARD-EARNED MONEY AND YOU WANT TO BE TREATED RUDELY, DO NOT USE THIS COMPANY! !

An HMS coverage was in my deal when I bought my house 9 years ago. Everything's good with them - I call, they respond (answer whatever questions I have) and things get taken care of. I've actually had so much work done to this house and for the most my interactions with their representatives have been good.

I have been a total protect customer for at least 3 years, updating my policy in 2013 for further coverage and they have always been fairly quick in resolving my problem before.

TotalProtect actually invited me into their program. My experiences have been good with them and had no problems with their service so far. We've submitted the claims and they immediately send people out to take care of the problem.

I was pleased with the only service call that I had with HMS and very timely. Submitting a claim is fairly easy, and the claims representative was very helpful and got my claim lined up quickly. The technicians did what needed to be done and it's of good quality.

Usually it's a pretty easy process submitting claims to TotalProtect. The only time there are problems is if there's an extensive repair and the communication between the technician and home office isn't quite clear. But we've had great success through the years. We've had TotalProtect help us replace a refrigerator, garbage disposal, and replace the motors on our microwave. We've had major work done to our air conditioning system and to the water heater. They also replaced the pump that circulates hot water. We also had a problem with our garage door that they addressed as well. We've had really, really good service overall. I've had to give an A to an A plus.

It was a great experience from the time I made the call to HMS to the time the electrician came out. Highly recommended!

TotalProtect did good. They got to come back out a little, but were able to fix whatever it was that was wrong. Great service.

HMS Home Warranty came with the house when we bought it. It was part of the package for buying the house. It's very easy to submit claims and they are quite responsive to their customers' need. The claims rep asked the pertinent questions and I provided the information and he went directly to finding someone to take on the repairs. It was no more than three or four minutes on the phone with him. The company they sent was very knowledgeable. They took care of the situation, showed us some things to do to help prevent the re-occurrence, and was very nice. The quality of their work was also excellent. I had HMS maybe 16 years ago and it was nowhere as nice as it was this time. The company's come a long way - customer service is much better. Very impressive.

HMS Home Warranty has been great so far. Claims process is very easy and everybody was great. The technicians were very professional and quick. They did what they needed to do and were out of there. Worth the money.

I read the benefits of having TotalProtect so I got it. I had one claim that I submitted to them just recently. Actually I was a little bothered by the experience I have had. It wasn't with TotalProtect itself but with one of their contractors. What happened was they came out to the job and he'd seen the problems that I was having. It ended up having to open up two walls in my home, and they told me there was an additional price. I was a little disturbed by that because I thought it was supposed to be cheaper and I didn't know there was gonna be an additional price. I had to pay an additional price as well as them not even patching the hole-maker so they left me with two open holes and then I had to pay the additional fee due those same holes. I was very displeased with that.

My first time submitting a claim was a nightmare and I was willing to drop HMS that time. The first time that I called was in the first of January for my water heater. When I skipped on speaking with a person from their call center, they said that they'll place call and have somebody come out. It was over two weeks when I got somebody to come out. And I had no problems with the technicians at the time. Everything seems to be improved after HMS switch over to automated machine where I just called in, put in my account number and tell what my issue was. Then, they gave me a place to call and they have a technician come out. So, it was really easy and no problems so I am thinking about renewing it for one more year.

TotalProtect has been really good. I've called them out three times since I've had their service and they've always been professional and were able to complete the repair.

What I like best with HMS Home Warranty was the claim process. I had another company before and I was having trouble because I didn't like their process. With HMS, it's simple. My experience was fantastic.

We chose TotalProtect just in case we have any problems once our initial homeowner warranty went up. Submitting claims to them was not an issue. It was pretty easy. I would just call up and the officer also offered the option of doing it online. However, we had an issue when I called up a claim and the company they sent came out three times to repair the second problem. And I got so frustrated about it.

I've had HMS since I moved back in 2002. The claims reps are very cooperative and right on the ball. I get my claim numbers and my service work done and I've not had any issues so I keep continuing to renew my warranty. Also, when technicians come out they're very polite and professional and get the job done. If they can't get it done that same day, they're out within the next day or two. My dryer was making a noise and they got it fixed, and up and running. I didn’t have to sit there and wait a week or two as it was done that day.

We recently had a claim with TotalProtect - our hot water heater went out. When the crew got there he had to go through a lot of red tape because the service people were trying to find out if it was legitimately worn out; if it deserved to be replaced or if there was something that could just be a part. It seemed a longer process than what it should have been. The tank guy said "it's 12, 15 years old; it's met its match." And they were haggling with the repair company a bit. The frustrating part was it put us behind schedule.

My wife submitted our claims to HMS and it was really easy it took no time at all. I know it didn't stress her out at all. Their technician are super courteous, very helpful and informative. He let us know everything he was doing, what needed to be done and the stuff we needed to take with getting the refrigerator back up and running. The refrigerator's running fine now. HMS makes sure they take care of all the issues, plus they make it as smooth as possible.

I have no problem with TotalProtect. I always call in my claims because I'm blind and they're friendly and helpful. They don’t say that I need to do this on the internet. Also, the technicians have been great.

The house we purchased has HMS Home Warranty for a year. It was very easy to submit a claim and it was handled very quickly. They took down all of our information and put us in touch with a plumber that was able to determine what the issue was and how to go about fixing it, so it was pretty much a one-day turnover. The only issue we found out was that our sump pump was not able to keep up with the demand of the weather here in Ohio so technically there was nothing wrong. It wasn't covered by the warranty program so we're still going to have to replace it and we'll be out that money essentially. But the plumber who came and talked to us was very knowledgeable and helpful so we were satisfied. Overall, the quality was fine and everything was done as it should have been. The biggest thing would be the customer service aspect and the ease of getting everything filed - the rep on the phone was very nice and helped us through.

I've been happy with TotalProtect and have nothing negative to say about them. I submit claims both via phone and online. I have had great experiences with their representatives. Also the technicians that come to my home are very knowledgeable.

I had a good experience so far. I like the technician that came because he was good. I had one claim and it was handled fine.

One of our good friends had TotalProtect and when we were talking about our policy not working out so well, she said hers is really good and suggested we should look into it, so we did. So now, we have TotalProtect and have used it two times when I had three household appliances that needed checking - the stove top was not heating, dishwasher was leaking, and clothes washer was making a horrible shriek.

The gentleman that HMS sent to fix our refrigerator was excellent across the board. My husband really respected him - they bonded.

I've never had a problem when submitting claims with TotalProtect. I've only used it one time and the representatives were knowledgeable and courteous. Highly recommended.

It has been good with HMS so far. The fellow who handled my claim was able to get out very quickly. He happened to be not too far away that day, just finishing up another job and wondered if he could come over, and that worked out perfectly. That wouldn't have always been the case, I was expecting to wait a couple of days. This was a dryer repair, and we knew the clothes could sit wet for a day or two. He was also very courteous of course on the phone, and very pleasant when he was here. He explained everything he was doing, showed me the broken part it was a burned out heating element, had it on his truck, and was able to repair the dryer very quickly. I was surprised at how rapidly he was able to do that, so that was good. They could count on a recommendation for sure.

I live in a newly-built home, so I decided to look into acquiring a home warranty so if any type of items broke down, or I was having difficulties with them, or when they went completely out, to avoid a lot of out of pocket cost. The previous home warranty that I had was about to expire, so I was looking into something that was tied to my actual mortgage so it would be convenient for payment and got TotalProtect.

HMS was recommended to me by my real estate agent that's why I chose them over other home warranty providers. Submitting a claim with HMS has been good so far and I find them responsive. I recently contacted our regional coordinator in this area since I wanted to buy another policy and there's some areas I wasn't clear about. She is very helpful, although there is an area where I couldn't find satisfaction about the coverage and I'm still waiting for her to answer. It's about an earlier inquiry at the time that I had a problem and I was advised in a way that was incorrect according to her. Nevertheless, I am very satisfied with HMS.

I placed a service request on 4/8/2015 for my washer. 9 days later the tech came and said it was fixed. Had to come back the next day because it was leaking. 5 weeks after placing request and my washer is still not repaired.

Recently purchased house & warranty was part of agreement with seller. AC went out 2 weeks later. Company denied claim due to lack of maintenance. How could I have provided maintenance if I just purchased the property? I tried explaining this & continue to get the run around. Save your money & look for a different warranty company.

I got an offer from TotalProtect and it came at the right time. I've had an air conditioner unit, water tank and a water heater replaced - all these have been great. I have had good experience with them except one claim that has been a real drag. I have had a claim going on since early January of this year for my wall oven which still doesn't work and it still can't work. So, I've been very patient with them. Generally, the technicians have been great to work with except for one that never put the service report in, so that delayed the whole process.

When we purchased our house, HMS was the one the realty company recommended, so we went with them. I made two claims. One was to work on my furnace, and it wasn't up to par. So we called HMS and they recommended a company. I went to stay with relatives that night and then the next morning, they came out bright and early, and the technician worked on it. We then used them once again for my sink as the hot water stem from the outlet to the sink cracked and it spilled water all over the place. I cut off the hot water and mopped up the draining water, and then called HMS and they sent out a repairman the next day.

We've had TotalProtect for about 10 years now. Whenever we submit a claim, we talk to someone very quickly. They would recommend a contractor and we've been pleased with all of the contractors that have come out and done some work for us. I would recommend them.

It has been pretty good and I had no problems. They come in, they're very professional and they do the job.

We had some hiccups getting the work done when submitting a claim with HMS. They had to come out three different times to get it fixed and the quality of the work was so-so in my experience. The technicians they sent out were super friendly and seemed to know what they were doing. They didn't tell me exactly what was wrong but we had a couple gas leaks after they fixed it, and then they had to come back out and fix it again. Overall it was not too bad of an experience.

We have two different houses and two different home mortgage both of the same company. I'm not sure if that makes a difference but the one we had with our other house, we needed a repair for our dishwasher and the guy said he needs to order the part and he'd be back in two weeks. And he never came back. I don't know what happened but he left town or something and just disappeared. So they had to send somebody else to do it. And it would've taken about six weeks before we actually got it repaired. He closed down his business and they didn't know anything about it at the office. So that was kind of weird. But they immediately sent somebody else as soon as they found out about it. And it was fixed as soon as they could get a part. It was kind of a good and bad experience because like I said, as soon as they knew that there was a problem they sent a new person. So we appreciated that, and we've had good experiences overall.

I contacted HMS because my oven wasn't working and they gave me an appointment. The people never called me back, never showed up. I asked, "How do you set these people out?" Because that's not good customer service that somebody calls and leave a message, and you don't call them back. The young lady gave me a new company. They were very apologetic - just wonderful customer service. She said that she would follow up with the company that did not return my phone call because that's not their policy. It's been great.

My friend had TotalProtect and he told us about it. We decided that that sounded like a good idea. From then on, I have never had any problems with them. It's better now than it was in the very beginning; they just made submitting claims easier and a little bit simpler. I just call it in and TotalProtect has done what they said they would do, and so everything's been fine. The last technicians that came were just off the wall magnificent. They were so good when they came to work on our air conditioner. I won't let anybody else do it. I also had one where the plumber that came was a little old and it took him several times to do it, but he persevered and kept working at it until he finally got it right. We've been extremely happy with TotalProtect.

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When I bought my house about five years ago, we got HMS and we've been updating it every year since then. We haven't had any problems with them so we just stuck with it. Their representatives are very friendly and prompt. If they had to call me back on something, if it was gonna take a while, they'd call me back usually in a pretty reasonable time. They're professional and that makes claims processing very easy. We've used their services a couple of times now. The technicians are always knowledgeable, very helpful, and took care of everything we needed. There was a couple of times where sometimes the technician was scheduled to come and they never showed or I was given a contractor or an electrician I could never get a hold of him. I'd leave a message and they never got back to me. When I reported that back however, it was quickly taken care of.

TotalProtect came out and serviced my air conditioner. They told me what was wrong and they said it was submitted in their report. They immediately started working and they did a really good job. When I submit claims, they replied quickly. They came next day so it was awesome that they responded really well.

When we got HMS warranty with the house, we've ended up using it a number of times and have always been very happy with it. I just make a phone call and let them know what's going on. They're very nice and they usually call back as soon as they got somebody lined up. Their technicians are always very pleasant and I never had anybody come in who was cranky, aside from this one time when we had a look at our air conditioning unit. We had one of the gentlemen who was like 'We'll have to take the whole thing apart and it's going to take forever and blah blah...' and he was really more cranky than anything else. But everybody else have been pleasant that I got my brother recommended to it and he uses it now.

I was a realtor with Coldwell Banker in Illinois and I know HMS had always been on our list to give to homeowners if they wanted a warranty company. I have had another warranty provider for two years and out of the three calls I made to them, they told me "I'm sorry, we don't cover that". That's the reason why I switched to HMS Home Warranty. People at HMS have always been very receptive and cordial. But they need to keep a tighter line on the vendors. I have to admit that the very first claim that I made, HMS had linked me with a vendor and I didn't hear from them for two or three days. I called and they said that they never received a call from us and that it's okay because they don't service our area anyway. So that first meeting didn't quite go well.

My bank recommended TotalProtect and reading through the material, I thought it would be a good thing to be involved with. It's been a very good experience with them and the last one that I had was very good in explaining the situation. The last two have been very good, too. There are times though where it takes a while with some of their company sub-contractors. There was a time one company didn't come at all and we had to get another, but overall the majority was good. If I need them for something else, I've used some of them to come back and do some other work for me, not necessarily that they have to do it with TotalProtect but I know that I can have the electrician come over and fix the light fixtures. I also needed some plumbing done in one of the sinks and I went and put a new one, so now I have a plumber that I can call in. So for those, I use TotalProtect and I recommend them; they do a good job.

I am a real estate agent with Long & Foster and I have been selling HMS warranties to my clients. I put my money where my mouth is, so I buy HMS warranty for my personal property as well. I am an investor and when I sell my properties, I also sell the HMS warranty connected with the property. I just think it's been a very good thing to do. It gives a little reassurance that you're not going to have any problem at first year, so I give that to my buyers and sellers, and for my own personal properties that I have as rental properties. I am really grateful that I have it because I've had a real pain in the neck from tenants who are always calling me for this thing or that. I just call HMS, and it's taken care of so I don't have to worry about it.

This last time I submitted a claim for a water heater and I actually went through with the entire claim process with TotalProtect and it was awful. I called and they gave me the claim number and the name of the company that would be out. That was fine. The plumber came out and I told him I wanted to decide between a regular tank and tank with water heater, the plumber said okay. He gave me the estimate to have it done with me going with the regular tank water heater. He's supposed to get back to me and ask if I wanted to proceed with the tank with water heater. He never did. So in the meantime, a week goes by and I still have water on my floor. This has gotten long enough.

The people in TotalProtect are very knowledgeable. They give me information I need. I call up the person who comes out to do the repair, put it on my deductible, and they fix it. I'm happy with the work they do.

All is well and very timely with HMS. I called, they set it up, and the technician came promptly the next day.

We submitted a claim to HMS and heard from somebody the next day and they came out and fix it - the claim was completed within a timely manner. The technicians were good. They were efficient, friendly, and easy to work with.

Thew process of submitting claims with TotalProtect is easy. The claims representative was also good, as well as the technicians. The last one was real clean.

When I bought my home, the seller provided the home warranty for a year. I contacted HMS Home Warranty when my refrigerator was leaking. They figured out the problem and sent out a person. They scheduled another appointment as they had to order a part. Then the problem was solved when they came out to install that part. Two technicians came here and both of them were awesome. They recognized the problem right away. The guy who came out to install the part knew what he was doing.

TotalProtect came with my mortgage and they are very good. The technicians do what they do and they do it quickly and right. I'm very satisfied.

l was looking at all the different things that HMS covered and I thought it was pretty nice to have, especially when you're newly moving into a home and you don't have any access or not familiar with the things that you have. I had this one claim when the guy came out to do the work for my sump pump, he was like "Well, system works fine." But the thing was that it wasn't working the day before. From what he could tell, he says the system looks fairly new. I've had recurrence of the same thing happen again and but I'm not going to call. You pay a hundred dollars for them to come out and look at it and then they tell you everything's okay. And then I had a steady rainfall again and the water passed by where the main pumps should've kicked in where the guy told me was working but it was already almost ready to come out through the floor. So is that fixed?- I mean, I’ve never had a sump pump before. But I'm happy with their communication.

Overall, the submission of the claims with TotalProtect had been very good and a very easy process. In fact there are couple of times I've had problems that needed to be fixed quickly and they went the extra effort to get people out of here to take care of us. I like them so well that now two of my neighbors have finally listened to me and they have them also. The technicians that came to our home have all been very nice. I'm very happy with TotalProtect.

Everything's been excellent except for the last claim. First of all the person that answered the phone spoke broken English that I couldn't understand him. And then number two, I was given two repair people that either didn't call me back or never had any time to schedule. When I finally got somebody it was the third company that finally came to repair the dryer and they were excellent. Not a problem with their technicians and they successfully repaired each time they came. This will be my third year coming up in June that I've signed up for HMS again.

I've submitted two claims with TotalProtect and both have been well. The first one went super smooth. The second one, the vendor that they referred me to was just rude. I decided to call them back and they gave me somebody else. I was totally happy with that and have told other people that I would recommend doing it because I think it's worth it, especially if you've been in your home for a little while.

We haven't had any problems at all when submitting claims to HMS. It's been great and helpful for me. The reps were very professional, courteous, and kind. With my recent claim for my dishwasher, the technician was quick and did a great job. He came the first day that I called and was able to fix it 3 days later when the parts that came in.

Everything at the last three claims have been really great but I've had one bad experience with TotalProtect. The problem with our broken air conditioning system was a total nightmare. But I'm still with them though. I was with another warranty company and Total Protect bought that other company or bought me from them. Submitting claims has been pretty good.

Our realtors suggested HMS, so we decided to go with it. The claims we submitted were handled. They got the information down, contacted the appropriate repair people, they contacted me back, and scheduled a time to come help us so everything went accordingly. The technicians that they sent to us were all very good and the quality of their work is sufficient.

It was an excellent experience with TotalProtect!

My previous homeowner signed up with HMS and we just continued with it. So far I claimed two times with them already - one time it's for garbage disposer and the next time, it's plumbing. Customer service is alright, but the only issue is what the warranty covered. The last time when I had them do the plumbing work, they removed my ceiling and said that the ceiling was damaged so now the ceiling is open. I had to look for other wood and look for other guys to fix it since whoever came to do the plumbing said he can only do the plumbing work. Plus, HMS said that fixing the ceiling isn't covered in the warranty. HMS said they'll recommend somebody to help me, but until now it's open.

I didn't like the previous home warranty provider that I had and I didn't use anybody for a long while. Early last year, I researched TotalProtect online and decided to go with them. I've had one claim with TotalProtect and the company that was supposed to come out to do it called and told me they'd be here at a certain time. They were out promptly and fixed the two items I had a problem with and it's all working just fine. I'm quite happy with the way it happened.

I submitted two claims. I called about the refrigerator and I called about the breaker system the same day and spoke to ** both times. For the refrigerator, they made an appointment for April the 22nd and Sears came and they did a wonderful job. And I wish that I would have known that they would have come for the problem that I’m having now with the breaker system.

My air conditioner which is located in the second floor attic broke down on April 27, 2015, so I called my warranty to make a claim. A technician from Sun Belt Air Conditioning was sent to our home to make check on the unit, and claimed that we were in need of a new unit. The technician claimed that the drain pan was broken which caused leaking water into the secondary drain pan causing it to rust. As it turned out, Total Protect Home Warranty is denying our claim, and will not send us a letter of denial until four weeks from the time of the incident. Total Protect Home Warranty sent us a brochure by mail on the day of the incident, but never anything before. I went through the plan, and they say they will cover unknown pre-existing conditions "for those problems you didn't see coming due to rust, corrosion, sediment build up and more". What a scam!!!

I had a need for home warranty and I found out about TotalProtect through my daughter. Since having them, I would call them and they send a person here in the area to come and look at my situation. They came about twice and then they fixed it out.

Submitting claims to HMS have always been very easy, quick, and painless. Their claims representatives were very pleasant to talk to and their technicians have all been very knowledgeable, courteous, and quick. They did excellent work.

I've only submitted a claim once. I called them and they set it up. Phoned me to get someone to come up and they looked at the problem. The guy called the same day, and they were able to get everything done and scheduled. They came out, worked on it and computed the job. I had to pay for the additional because the insurance only covers so much but it wasn't a problem. This was like a test run for me for the first time and I didn't mind paying it because we needed it.

Everything is great with TotalProtect and I chose them when I had something I had to fix here in the house. I'd definitely recommend others to this company as well.

When I purchased our home, it came with HMS Home Warranty. It was part of the benefit of my purchase as the previous owner added to the contract, and I have not looked for another one because I've been very satisfied with HMS. Submitting a claim is pretty easy. It used to be on the phone and now it's online and if I can't find what I need to online I can always still call and they will help me. I always have a claim number within a couple of minutes and a guarantee of somebody coming out within 24 hours usually.

I haven't had any problems with TotalProtect. The process is pretty easy and I just call in my claims. The claim reps and technicians have been good so far.

My friend who has TotalProtect on her mortgage used to tell me about the company so I looked into it and signed up. Claim submission is very easy and I didn't get a hassle. The representative I talked to was really good - she set up an appointment and was on top of everything. The technicians were very professional. They came on time and even called when they were 10 minutes close to our house. They left the house completely clean. They did a great job and I'm very happy. I'd use them again.

It has been really good working with HMS. They got the job done well. The only thing I didn't like was some of the parts they provided weren't brand new.

At first, I was choosing between American Shield and TotalProtect for a home warranty provider. But I got some sort of omen from one of the TotalProtect agents so I went with them. I have no problems with them at all and their technicians are very knowledgeable and professional. They have been excellent.

It's usually good, but this time there was no communication between TotalProtect and the people that they had working. The TotalProtect people did what they were supposed to do but they gave it to somebody who didn't. It took over a month for me to get the stove fixed. I called numerous times and couldn't get in contact with the company that they have coming out - Appliance Heal. They had assigned a different person, but then I got a call saying that the original people will come because they had the part. They came out and fixed it but it took a month after several calls. I wonder why they let them work for them.

I haven't had any problems with HMS Home Warranty. My furnace went out and I had to have air conditioning and washing machine service at one time, and my experience has been good. I think they're a good company because usually when I call them it's very late and they usually have a service person out the next day, if not, within 24 hours.

We've had TotalProtect for so many years and they were great. When submitting a claim, they have it pretty well set up and it's automated. During our last claim, a rep set up a time and an appointment and the contractor came out on the scheduled time. He took down the order that I needed and called when my parts came in. He came as scheduled, fixed everything and it's been running great ever since. He was very nice and told me that if anything happens within 180 days or something like that with the part, call them back and he would come back out. I have recommended TotalProtect to other people.

They selected a service company to come out and fix my A/C and they don't cover the reclaim of Freon which I expected. But this company was over double what other company's charge and the warranty company would not help or allow me to change companies. Bad customer service.

The repairs that I needed were completed by HMS without any real headaches. It's been really positive so far.

TotalProtect was offered by our bank as promotion to their account holders. It was pretty straightforward when we submit claims online or by calling their 800 service. Just give them your contract number and explain which appliance is giving you trouble. Up until recently our interaction with their reps is very good but our most recent experience was not pleasant. We did not give them a favorable feedback after our last.

My experience with TotalProtect is good. I highly recommend it to others.

I just renewed our HMS for our house in Florida. We found out about HMS through our realtor and I'm satisfied and pleased with it. We've had a couple of claims and they've been very responsive. The only thing was on one occasion, their vendor did not show and they called and asked whether everything was okay and I said the vendor hasn't shown and they referred me to another vendor and he was there the next day and took care of it. The technicians are very good and helpful. Things were working fine when they left so it was good. I have no complaints about them. I couldn't ask for more from them and I'm sure I'll renew again next year.

Total Protect would not cover a non-working air conditioning unit because it was rusted and the policy specifically dosn't replace rusty units. the unit is 17 years old and rust would be a given at that age. So, essentially they have a way out of covering the cost to replace any older units. I will be cancelling this policy. Plus, when I tried to speak with a supervisor, they were always busy. I gave a time to have my calls returned and they would call earlier much earlier than the time I requested. This went on for a week. They were just hoping I would go away. I'm considering reaching out to the media so others can be made aware of how this company works.