Cinch Home Services Reviews

Had to replace a ceiling fan and Total promised to rebate us $95 if we bought the fan/light and emailed the invoice to them. I receive a confirmation email that they had received this from me and to wait 4-6 weeks for them to handle it. I did and called. They told me they had no records of receiving an email. I told them their system verified that they HAD received it. Their solution was to email it again and wait ANOTHER 4-6 weeks for them to do something. Not holding my breath on that happening.

Some of our experience with HMS were good and some were bad. Their sales reps and technicians were very good and friendly, but it's the claims that caused the hits and misses. Some of the things are not covered and one time, we had trouble getting somebody to come fix our Sub-Zero fridge because HMS couldn't find somebody who would come out to our house in the country.

We chose TotalProtect Home Warranty because it was comparable in price to what we had before. We left the other one because it seemed their prices keep creeping up. TotalProtect doesn't do that because then we'd be shopping again. The claim submission was smooth and I've never had a problem with the claims rep. I'm satisfied with the technician.

We had one incident when we weren’t satisfied with HMS. We called them about our stove when the pilot lights wouldn't work when we put them on and the tech they sent out had to take the whole stove out because none of them would light up. He took it home and it was five days before he finally brought it back. When he did, he says, “Okay, they should all work now,” and they still didn't work.

Its been weeks in florida summer with no air conditioner as your company decided how to handle the bad compressor. After weeks of deliberation, you offered me $900 to go away. I refused and ask you fix the air conditioning as promised.

I have recommended TotalProtect to friends and neighbors.

I've had no problems in submitting my claims, and the reps have been friendly and courteous. The techs that HMS sent out were fine except for the guy that took care of my refrigerator when it stopped working. When he came out, the refrigerator was working again, and he said, “Well, there’s nothing I can do because it’s working.” He told me that I can call him up if anything happens in the next days. And I was like, “No, it don’t work that way.” The refrigerator had the same thing happen before and they had to replace the motherboard. So when I told him that, he went ahead and replaced the motherboard. Initially, he was just going to leave and I didn’t appreciate that. But after the repair, my refrigerator is working and so far, so good.

I had a dryer issue with the company that TotalProtect was sending out. They came out and never did come back. So I was back and forth calling them about it. It took me about a month to get the dryer fixed. But after that, I had a refrigerator problem and they responded to it promptly. So besides that problem with the company which I don't think they're still using anymore, things has been fine.

I've been a member of the TotalProtect program for many years and I've had a good experience with them. A few things were not covered by other warranty home providers like if my garbage disposal goes wrong, so I chose to have TotalProtect. When submitting a claim, I've had very good experience. I call them right away and I receive a call who will be coming to see us. Once they call, they are on time and it was very quick. I'm totally satisfied with them because whoever answers the phone, they know what they are doing and they give me the claim number. When the other company calls or I call them, they already have the information. It's very fast, quick and the quality of work is up to the mark.

I looked at HMS Home Warranty and liked what they offered so I went with them. The technicians were pretty cool, personable, and down-to-earth people.

I'm totally pleased with my overall experience with TotalProtect because they were very persistent in trying to get me some service. I would recommend them to a friend.

We had a problem with our sump pump and we called HMS. They referred us to a plumbing company, and they bought the cheapest pump on the market. Two other plumbers told us about this and I didn't like that. We had to get one replaced and we paid for our deductible. Still overall, they did a satisfactory job.

I like TotalProtect. I always request from them Complete Mechanical because they seem to know what they’re doing unlike the other people that have come out.

We bought a home and it was covered under HMS. I had no problems submitting claims to them. Everybody was good from the first call right down to the service technician - he was excellent.

We were retiring and thought that having a home warranty would be a good way to set up a budget for repairs. We knew our top number for the year except with the deductible. For 12 years that we've been with TotalProtect, we haven't had a problem about any claim that we've submitted except for the last claim. I either called or wrote when we had a problem with the refrigerator and the guy was out here for a long time and ended up saying that the part was bad, so he ordered the part. When it came in two days later, he put it in and found out that a wire in the back was broken so he fixed that. There was nothing else wrong in the first place and so I thought he screwed up and then took advantage of TotalProtect because he charged full price. But the quality of repairs for most of the time that we've had somebody, with very few exceptions, has been good. We have recommended TotalProtect.

All is good from submitting claims online up to the contractors that HMS Home Warranty sent.

I heard about TotalProtect Home Warranty through my bank two years ago when I purchased a house. I got it because I knew that I would have things that would need repairs, and it was just much easier to pay it on a monthly basis. Filing a claim was efficient. I had very minimum contact with their claims representative, but they took time to listen. After that, they gave me my options and set up an appointment. They had good customer service. Their technician was also very efficient and professional. In general, I was satisfied and I feel what they did for me was adequate.

I live in Leavenworth. WA, which is over a huge rage of mountains with only two mountain passes between us and Seattle, WA,(which is about 150 miles away) and all other coastal communities. Fortunately I live in a fairly new home, built in 2007. When my first Home Warranty ran out I picked Total Protect in 2012 to replace it. They had a reasonable rate, and a good reputation. I continued with them until I cancelled our contract in August of 2015. Why, because they actually could not service this area. I lost my AC during a heat wave of over 100 degrees. I am 85 years old, and the heat was unhealthy to say the least. When I called their service department I was told they had a serviceman in Everett, WA (over 100 miles away), and he would get to me within a week! This was unacceptable. So, I called a local serviceman, that installed my unit, and had him come out. I asked if he'd call Total Protect, and he replied that his company would not deal with them, & you probably won't find a company on this side of the mountain who would. I was frustrated, so I called Total Protect & asked what I had to do to get my AC unit repaired. They replied that I had to either use the repairman they would send out, or pay for it myself. So I did, and the final cost was over seven thousand dollars. Why because, i chose (as a homeowner) to get a new unit at $7,000 with a TEN YEAR warranty, over a $3,000 repair with a one year warranty! Knowing that Total Protect really didn't cover me! My beef with Total Protect, is they issued a policy that they should have known they couldn't provide reasonable service too. Other companies admitted, when I called, that they didn't cover Chelan County, WA. Total Protect said they could. Oh, they can, if they can find someone on their list, who will drive over the mountain. Than their are times when the Pass is closed, and no one can get over it! My new company not only can respond, they gave me a list of local companies, they have contracts, who will immediately respond to my needs. I'm upset that I paid them for several years, not knowing that I really wasn't covered. Oh, they admit that I never filed a claim, I couldn't, because under the rules of the contract, you MUST get their approval first, & get a claim number, before a claim will be accepted. I sent the big on right to their CAO, who didn't even take the time to reply. Even than, I was only asking for the $3,000 estimate repair bill, & not the actual cost of replacing the unit. For the record, :"I am disappointed that Total Protect lied to me, & took my money for three years, knowing they could not cover my area for service, in a reasonable length of time. My warning to others, is to make sure the company you pick, can give you the names of some of your local service facilities, before you contract with them."

I've had no problems with HMS. I never submit claims online, I always call and have no problems filing a claim. Their contractors have been good.

We've only had a few claims in the whole time we've had TotalProtect but everything's worked fine. And they have a 24 hour turnaround time on emergencies. But when we had our AC issue, it was quirky that the guy who came out had to come back because it was something different. When he was here, the AC was working and the issue wasn't showing, so he left. But when I got home, it wasn't working again so we called TotalProtect back and they got someone else on it. They found out that it was the motor and they came back out within another 24-hour time period. The technician was here for a few hours but got it all fixed and working. Cost-wise, it seemed a better coverage than having one warranty for each of my appliances independently. It was easier to just have one warranty for the whole house.

We had an issue with our A/C unit. I called HMS Home Warranty, and they provided a number for a contractor. When I called and left a message with the contractor, I didn’t hear back. I called again a couple of days later and I didn’t hear back, so I called back the warranty company and they reassigned me to a new contractor right away. The contractor when they finally came out was great. They determined what parts we’d need, and they were on time both times that they came out, once for the determination of parts and then once for the installation. They got it fixed as fast as they could and there were no issues. I had a good experience with HMS Home Warranty and I’d recommend them.

The last claim we had with HMS for our air conditioner has been open for two months and still not closed. The company that they've gone through was not supporting the paperwork. I called them yesterday to see if they had filed the paperwork from a month ago when they came out to measure what they needed to replace. The lady said she tried to call HMS three times and they weren't answering. I called HMS and got right through so the contractor was lying on top of everything. They came out though and replaced the AC after we've had it repaired four times through HMS but there's another part that they have to replace so it's still not working. I'm having $500 electric bills because of it.

TotalProtect is a good program, I like them. Home warranty sounded like a good deal to me, gives me peace of mind. I chose them because it's a courtesy that's been shown to me throughout the years. Submitting a claim is fairly easy, interactions with the claims representative went good. However, this last time my air conditioner went out, it took us a few more days than usual to get someone to come work on it. Three days after I had placed the claim, I hadn’t heard anything. When I called about the claim, it has been sent in and all. That very same day, I got a phone call saying who would come to fix it. As for the technician that came, he did a very good job. I feel good about the quality of his work and everything's been running smoothly.

I recently filed a claim online with HMS. They sent me a list of potential contractors and once I contacted them, I set up an appointment. Their representatives were also friendly and knowledgeable. They answered my questions and they accommodated me very well. It's the same for their contractors. It was great and I'll likely stick with them longer.

TotalProtect was price competitive and the claims process is simple and easy enough. When I submitted a claim, the contractor they sent was a pleasant guy who knew what he was doing and did a good job. So I would recommend TotalProtect. It's cheaper than trying to get a warranty on each appliance like through Sears, for example -- it's cheaper and a better investment.

Submitting a claim with HMS Home Warranty was easy. I submitted a request online, which I prefer and their claims rep called within the timeframe they said that I’d get the call. They let me know who was coming and when. The contractor they sent out was awesome, nice and efficient. It worked out good and he got in and out as quickly as he could.

My son, his daughter and a friend of mine had home warranties, and said that it was something that would save me money if I had problems with some of my appliance. So I went online and looked for home warranty providers. I called several companies and when I got a hold of TotalProtect, I liked what they said and the price so I decided to give them a try.

I've recommended HMS several times. I got them when I purchased my home and kept the contract because they are good and I haven't had any problems with them. I've submitted quite a few claims and it was easy. They usually send local contractors and I think they are great.

Compared to other home warranty providers, it was TotalProtect's price that made me choose them over others. I have been with TotalProtect for 6-7 years, and my experience so far this year is not very good. Submitting a claim was fine but the technicians sent weren't good. I had two people come out on my air conditioner and it's still not working properly. One of them (he works for an air conditioner company) came out and supposedly fixed my air conditioner. It didn't work, it's still doing what it was doing.

I would recommend HMS. My overall experience with them has been good.

My AC has been out for 1 week. They show no need for urgency. It's the hottest month in summer and we have kids in the house. I call them several times for updates everyday. Every time it's a new person who tells me something different. It's all about them, what's best for them and they'll get around to it when it's convenient for them. Don't waste your money!

We've had TotalProtect since we've had the house. We have it because things break down, especially air conditioners here in Texas. It's easy to file claims with them and our experience has been good. They have very polite and helpful representatives and the technicians are wonderful. Their work is very good. We just had a bad experience with one company a year ago and we told TotalProtect about that - that has never been a problem since.

The last claim I submitted to HMS Home Warranty was fine, but before that I was close to taking them all to court. They didn’t do what they were supposed to do and nothing happened the way it was supposed to happen. It may have been the fact that the way their documents are written were misleading and so it ended up with having their people try to do arbitration with me, and we finally got it solved, but it took forever to get it done and I had to pay double fee, $65 twice or three times but things were not being completed and I still have a bad taste in my mouth about the company. Their quality of work was badly done and a newborn child could’ve done better. The companies that they used were worthless.

On 07.13.15 I contacted Total Protect regarding my AC, it was not running outside or cooler inside. I received an email the same day advising to contact ETC Heating & Air Conditioning to arrange for a tech to come out, which I did. They were to come out the next day. On 07.13.15 I received a call from ETC advising that their tech called in and they only have one tech. ETC contacted Total Protect to advise the same and a rep from Total Protect called me with their Best theyve Got alternate company, Back 2 Basic HVAC. The tech showed up at 1:30 p.m., checked the AC, added Freon and left after paying the $75.00 fee. 10 minutes later the AC froze up again, I called Back 2 Basic HVAC back and the tech came back out. After 10 minutes outside he advised the condenser was bad and the unit would need replacing. He advised he would send a quote to Total Protect and Total Protect would contact me. The temperatures were 90-95 degrees with a heat index of 100 to 105 degrees that week and I had purchased a stationary AC to cool the living room in my townhome. After a couple of days I contacted an HVAC company to come out and look at the AC and provide a recommendation. They assessed that the unit would need replacing and provided me with a quote of $4000.00 to replace the entire system. I advised them to replace it. After a week went by I contacted Total Protect to find out what was going on with my claim since no ever contacted me. I advised them of what happened with their service techs, the fact that no one ever contacted me from Total Protect and that their service was unacceptable after being a loyal customer for 12 years. All I heard was how sorry they were that no one ever contacted me they wanted to send out the tech who didnt complete the first report to look at the AC againReally??? I advised that I had already replaced the unit and wanted to know if Total Protect would refund any part of my money I had to put out of pocket due to their negligence. I was advised that they could review what was done but since their tech never submitted his findings they had little to go on, but it would be worth a try. I cancelled my policy with them after 12 years. In a 12 year period I may have called them twice prior to this. I wouldnt recommend Total Protect to anyone, they are great if you dont need them, but when you do, not so much.

I have a house and I was paying out quite a bit of money for repairs every month. So, I researched online the cheapest way to make home repairs and found TotalProtect. I love their service. Every time I called them, their rep were very friendly, courteous, helpful, and prompt. They are concerned towards whatever problems I've had. They understand that even a minor problem can be a big thing. That's one of the big reason that I've stayed with them. Also, the repair people they sent out were very professional, knowledgeable and always on time. They always explained everything that they needed to do and the reason behind it. They made suggestions on how it couldn't happen again or something that might make it easier for everybody.

My wife called to file a claim for the garage door. She explained that the tension spring was broken and the agent referred her to A1 Doors. A1 stated part not covered then collected $100 deductible. HMS agent should have told my wife that this was NOT a covered repair. Want our $100 refunded. Was told they would review the tape and respond within 24-48 hrs. That never happened. 9 days later I contacted them again to follow up and was given the exact same line... We'll see if anything happens this time. Very poor performance so far... If no resolution, BBB to follow...

The technicians sent by HMS to our home were okay. The first time we had to go through with them had to do with my washing machine. The fellow that came did not come the day he was supposed to come. I called HMS and they got a hold of him right away. The story was that he had gotten us confused with another customer, which could have happened. He said he would be there the next day without fail. The very next day, I guess somebody that works with him called to see if they could reschedule the appointment and rearrange it. I said " Absolutely not. You all were supposed to be here the previous day. Whoever the repair person was, he was assured me that they would be here." So they did.

TotalProtect was the one that my mortgage company has been dealing with. It's easy to file a claim with them - I call them and just talk to the rep and the technicians they send are okay. They do a good job.

My house came with a one year warranty from HMS on all the major appliances. I've used HMS about three times since I've lived in my house and my experience has been very good. Their claims rep has been very nice, polite and answered all my questions. The people they sent out were also nice and friendly and the work was exceptional.

My A/C went out and I called HMS. They assigned a contractor who came out and said the previous repairer put in wrong parts and we had to get it assigned back to him and the whole A/C unit had to be changed. Strange since the previous repair was 2 years prior and the unit was working fine. The previous contractor came out and fixed it. However, after the "fix" the unit was vibrating to the point it was cracking the housing.

I had a home warranty before but it wasn't great. Every time I'd call them and the person came out, anything I wanted them to do was costing me extra money. The fee at that time was $50 but then there was always extra, so I dropped them and then I saw an advertisement of TotalProtect in my mortgage statement, and I decided to try them because they were going to include that in my mortgage, so I wouldn't have to worry about paying it every month because it will just come out automatically when I pay my mortgage. Submitting a claim with TotalProtect has been really good, but right now I'm having a problem with the vendors. I'm having air conditioner issues and I can't reach the people on the two different places that they've given me.

Processing claims has been quick and easy. The contractors that HMS sent to our home were excellent. They were top of the line and I already requested them on numerous other claims through HMS. The quality of their work was definitely up to par.

I'm in my 80s so if something happens to something, I can call someone. TotalProtect takes the worry out of it. Our claim goes all right, but sometimes it's difficult to get a person to come out and it would be a long time before it was completed. But it couldn't be helped like one time when the roads were very busy. Still, I'm very pleased with it.

I’ve had good experiences with HMS. I don’t have any complaints at all. The contractors have been very good.

I want to thank all of the customer service people especially Mike who worked on this claim. Although it took awhile and there were a lot of issue considering the stove was 60 years old it is being replaced and the company is being fair . Thanks Mike for your follow thru .

A sales representative from TotalProtect called me, and I thought, since my house doesn’t have warranty, I'd go ahead and take it. So far, the whole experience, from submitting the claims, the sales reps, and the technicians that come have all been good. So, I am happy with them.

When I bought my condo, the seller already had HMS for a year for me and I just decided to continue it from then on. HMS has been pretty decent when submitting a claim although I have had a couple of rough experiences through the years with the people - which they can't control - whether it be the technician that comes or the people on the phone. But I would still recommend HMS. This is ideal for some people.

I only used HMS Home Warranty twice for the washing machine and the same company came out and I was pleased with them. One time I had an issue with my heat pump outside. It was making a sound and I thought it was getting ready to go out, so I called HMS and luckily it wasn't anything. It was just a normal sound. However, the way they talked to me was like it was going to take days to get somebody out there. So if they would have that problem, I would not have been pleased about that at all.

When we first moved here, we had another warranty service. I started looking online and saw TotalProtect, and then I saw TotalProtect Gold which I liked because it has the four quarterly visits. I liked the way their programs are setup. If the air conditioner or one of my appliances goes bad, I'm only responsible for $60 if it has to be replaced. Lately, when we have air conditioner problems, the company was from my hometown, Akron, which is good, they have been outstanding. The last several times, I've had outstanding work. The guys know what they're doing.

We have home warranty through HMS. The washing machine is not draining water and not finishing wash cycle. I filed an initial complaint on 7/20/2015. Today is 8/10/2015. Still no resolution. Horrible company. They have service through Edward James Dobbins in Maryland which is a very bad and clueless service company as far as my washing machine goes.

Everything has been excellent with the HMS claims representatives. But they owe me some money and I haven't received my refund yet. I got a contract that was not in their program and those guys gave me permission to get it. So it's been almost six weeks now and I haven't received anything. That aside, everything has been really excellent -- their technicians are real good and there's no problem submitting a claim.

I like to protect my home and I used to have another company, but they raised their price a lot so I switched to TotalProtect. I've been very happy with their service since then. I don't have to wait a long time. When I make a claim, I call in the morning and they give me the number of the company. By afternoon or the next, we have a service call by Sears. Their rep was very professional and he helped me a lot when I called a couple of times.

I really like HMS, but this last claim just was a little disappointing. I was surprised this time because the basket in my dishwasher wasn’t covered by the warranty and I would have hoped that their claims reps told me that when I submitted a claim. I don’t read through all the fine print, and if something wasn’t covered, the reps would have helped me out a bit more. If they would’ve told me it wasn’t covered, I wouldn’t have even filed the claim.

I was really pleased with TotalProtect. It was the second time I ever called them and they did an outstanding job. The claims representatives were helpful. A motor that was bad needed replacement and the technician had to order parts. Although it took a little while for the parts to get in, it went well.

Everything got handled quickly, painlessly and easily by HMS. The only thing is I couldn't be there when some of your techs came by. My girlfriend was there instead. But even with that, I'm not too worried about.

I worked for Wells Fargo and I was selling TotalProtect to other people. And I’m like, “Hey, I might as well use it myself.” So I gave it a try for a few months. Submitting a claim has been good. They've come out on several things and repaired them, and the quality of work is good as well. They couldn’t repair my washer and dryer and so they ended up replacing it, so it can’t get any better than that. But my last encounter with a provider that TotalProtect used to fix our refrigerator took too long to get it fixed. And there was a time where the technician was supposed to come out but they didn't and they didn't call. I don't have anything negative on TotalProtect and I would recommend them. But as I've told the lady at TotalProtect, “I know it’s not your fault but your vendor is not performing like they should.”

I had to submit a claim to HMS for the dishwasher and the process was easy. They settled everything, the service technicians came out on time and everything was handled professionally. The technicians were proficient in dealing with the dishwasher, fixed the problem and did good quality work.

We bought a brand new house in 2001 and we've lived here for 14 years. We had all brand new appliances and heat pump, although the furniture wasn't all brand new. It's a good idea to have a home warranty if you've got a decent house, which we have. We've got a nice house and even though it's 14 years old now, for us it's like new because we're old people. So we decided to acquire TotalProtect home warranty. The price didn't sound that bad, although it was a little high. But I said, "If something goes bad, we're going to be glad we did."

I always tell people that I have HMS Home Warranty and how wonderful it is. My realtor insisted I get it when I bought the house, and I've been delighted that I've had it. They're always great. The people that come out here to work have always been very good at what they do. I've had all sorts of things I had to get repaired before I met HMS, and having it is just so much nicer than trying to do it the other way.

Having a home warranty would be cheaper and more convenient than paying out of pocket so I decided to get one. I went with TotalProtect and their claims reps are nice, friendly, very professional, and knew what they were doing. However, one of my claims was and still is a nightmare because of their vendor, A-Total Plumbing. To start with there was something wrong with the plumber that they sent because he told me he had anger issues and he was really weird. I was so scared of him.

This company is a joke. I made a claim on my Cooktop ignition not lighting in dec 2014 they've send the technician to fix the issue more than 6 times and made me pay deductible twice however, my cooktop is yet not fixed.Furthermore, i'd an electrical issue the technician they'd send doesn't have full knowledge of the electricity and gave the false information to the them. When i had 3 different technician come and check the same issue i got a report and sent it to the company for reopening my claim. However, they are trying to make a loophole to get away from fixing it. Another claim of AC unit and they said there will be someone coming over to fix the issue however it took them over a week to have it fix. I have been calling and talking back and forth to get this resolved for a four week now and they still haven't fixed anything (Cooktop and wiring issue). I would not recommend this company for anyone. Unless you have the money to waste and the time to rebundle with them. Very disappointed in their service efforts and protocols. Think twice before buying this product.

I had a problem with my a/c cooling and service man came out and added freon and opened vents. Unfortunately that did not solve problem. I called company back and he THEN SAID problem was my unit was too small for my house and my house had an addition; neither are true and I can prove it. We are on fixed income and husband is disabled so we used fans and endured until on 8/5/2015, the ac stopped working all together. (my original claim was 5/11). I called and first company had me on hold for total of 40 minutes and took information to call me back and did not. I called TotalProtect back and they told me to call company that serviced me in May. Then TotalProtect calls me on recorded line to challenge me will incorrect information this a/c company has stated about my a/c! Meanwhile I realize I have to do something. My house is in high 80's... I call a local a/c company who comes over in a matter of hours. He tells me my a/c fan motor is broken and this could be why I was having a problem before it stopped all together. I paid this guy $330 to fix my a/c. I feel like the a/c company they assigned to me are incompetent or in some way have an incentive NOT to do the job that needs to be done. I am disappointed and frustrated. It is clear that I had a bad motor. I have lost confidence in my home warranty.

I used HMS Home Warranty when I called about two separate problems. One problem, the guy came out and fixed it right away. The second problem, I had to wait for the customers to get out of the place. When we got to take a look at it, I was able to fix it myself. HMS Home Warranty guys did everything that I needed them to do. I haven’t had any problems and I’d recommend them.

TotalProtect always did really well with getting our maintenance and service checks. I had a very good experience using them. No problem.

I’m very happy with TotalProtect and I’d recommend them. On my last claim, they sent an air conditioning company here called SameDay Heating and Air. They did a great job and we’ll make sure to keep those guys. It’s not difficult to make a claim, except for the time I called in for my maintenance service which is covered by my contract. Eventually I had it all fine, but when I called to ask for the maintenance service, they put me through to a recording which only allowed me to make a new claim, rather than my claim for their maintenance service. They have to fix that recording so it has another option on it.

Submitting a claim to HMS Home warranty was very easy, professional, and fast. Everything worked out great. They also send out fantastic technicians. I’d recommend them.

TotalProtect had a Better Business Bureau triple A rating and it was available here so I chose them as my home warranty provider. I have submitted one claim and the process was to the point so it didn't take very long. The technician was fine. He was from the same people who installed the product, so it was good and he fixed it.

This company is a joke. I made a claim on my AC unit and they said there was a pre existing condition that I have to fix. I faxed them the invoice that I had a work done on the AC unit which was fixed completely and they are trying to make a loophole to get away from fixing it. I have been calling and talking back and forth to get this resolved for a week now and they still haven't fixed anything. I would not recommend this company for anyone. Unless you have the money to waste and the time to rebundle with them.

The spin cycle on my washing machine stopped working on 02 August 2015. The service provider that was sent to my house replaced the motor but the spin cycle did not work. He told me that it was a transmission problem and that his company did not fix transmission problems. I called Total Protect and they referred me to a different service provider. That service provider told me that they do not fix transmission problems. I called back to Total Protect and the customer service rep kept me on the phone for 40 minutes and could not find a service provider in my area that could fix my problem. I was then placed in a que to get a call back from a Supervisor. I have not received a call back from a supervisor, my washing machine is still broken, and I have no idea of when the problem will be resolved. A week in to my first repair request and no clear timeline of when or who is going to fix my washing machine. I have a Maytag Washing Machine so it is not some kind of exotic washing machine. I would just like to know when my appliance will be fixed and no one at total protect can tell me that. They can not even find a provider in the Austin, TX area that can service my appliance. Very disappointed in their service efforts and protocols. Think twice before buying this product.

When we purchased our new home the previous owners provided us with a warranty through HMS Home Warranty. It has proven to have been a huge waste of money. At the beginning of summer we turned our air conditioner on for the first time and it was not working properly. HMS set up a company to come out to evaluate and they never showed up or called. I contacted the company directly the following day and they told me that I would have to pay $175 out of pocket over my deductible because it was now Friday and they charge a weekend rate. I called HMS to get a different company and the earliest they could have someone come out was Tuesday of the following week.

I have a real good experience with TotalProtect. The companies they choose are very good. I called one for the air conditioner, another for the garage, and the technicians that came were very nice and professional. I'm very pleased with TotalProtect and will refer them to somebody else.

The claims rep helped me all the way from beginning to the end, and the technicians they sent were fast and efficient. They were in and out and the problem was fixed. I’d recommend HMS Home warranty to anyone.

I wanted peace of mind so I searched online for a home warranty program. I did some comparisons and chose TotalProtect. I've had no problem submitting the claim. The first time we dealt with a technician was for the air conditioner. The first person who came out was here quick and told me he'd get back with me. The next thing I know, I'm getting a call from TotalProtect telling me that the contractor they sent couldn't fix my problem. They had to get someone else to fix it. When those people came they were very professional and got the job done. About the same time I had to call out for my water heater that started acting up. I also had no problem with the contractor they sent, he diagnosed the problem and got it done. The one thing I did not like though is when I got charged for someone to come out and then they told me that someone else needed to come out to fix the problem. But other than that, everything else went well.

Homes today are so technically-complicated that things break, and having a warranty seemed to make sense so I got one with TotalProtect. I have submitted two claims since I've had them and I've had good experience. However, there is an issue with the microwave repair. Since being repaired, the microwave has been making a strange noise, but not all the time. We'll have them send a contractor back out here to see if they can figure out what occurred because it wasn't doing that before they did the repair. Overall, my experience with them is not perfect, but it's not bad.

The last claim we had with HMS, the water heater failed on us. I understand that it has to be a similar or older model to replace it with, but the efficiency in which the newer water heater was twice as worse as the one that was replaced. So in reality, it's probably going to cost me more money. But things went fine for the most part.

TotalProtect told me that I would be paying a higher monthly fee from what I was paying before and there would be no per service charge for them to come to the house. If something broke, there would be a $125 deductible that I would pay. Now, everytime I call, it's $70 fee for them to come out to the house. They lied with that. In addition, if the first company couldn't do the work and they had to send somebody else, they want to charge me another $70 fee even if it is for the same piece of appliance. I feel like I'm being ripped off by them. I'm thinking if I am going to renew when the contract comes to due.

my washer bearings have gone out. The repair guy said that that also caused the basket to bend so both need replacing. Warranty will only pay for bearings because the basket is not mechanical. so basically I will pay 58.99 per month for the past 7 months, took day off work to wait for repair guy, 60.00 for service call, 230.00 for repair and wait 2 weeks for part and take another day off work. What a waste of money.

We recently filed a claim for our air conditioning through the automated system, and the process was very easy. Sometimes the automated voice was a little hard to understand but it went smoothly. It was midnight during the hottest time of the year when I called and the technician came the next morning and fixed the problem (luckily it was just the freon). It was all fine.

HMS Home Warranty came with the house when we bought it. When we submitted our claim, it went perfectly fine, real quick and easy. And the contractor they sent was fast and showed up on time. The quality of his work was good and it's still working.

Having a home warranty made sense with the amount of things it covers so we got TotalProtect. We've been with them for years but the last time we submitted a claim, they seem to have had a problem tracking down someone to come do the work. However, that was resolved and everything got fixed. The claims representative is very nice and professional and the technicians did a good job. They were very quick and knew what they were doing. I'm pleased with what the quality of their work.

I filed a claim to have my air conditioner repaired on July 20, 2015. It is August 5, 2015, its 97 degrees, and I still dont have air conditioning. When I made the clain and sechuled an appointment witht he service provider they referred me to, they let me know a week later, that they did not service my area. I called Total Protect back to get a different service provider, and the agent assigned my claim to the same company again. I called back to get another company, and they said there was no one in my area and they would have to send my claim to dispatch. Dispatch could not find anyone, so I was told to find my own repair person, and upon authorization they could meake the repairs. I live 10 minutes from Memphis TN, but was told companies there couldnt do the repairs unless they were liscensed in Arkansas. So I found the only company in the Marion area that was liscensed and insured, and they told they could do the repairs, however Total Protect would not approve their rates. If Total Protect cant find anyone in the area to do the work, it shouldnt matter what the rates are. I pay my premium on time monthly through my mortgage company, so should not have to wat 2 + weeks to have my air conditioner repaired. The customer service representatives would not allow me to speak with a manager after several request. I finally spoke with a man who says he was a supervisor today August 5, 2015, and explained to him that I'd been waiting over 2 weeks (staying at hotels and with friends) ,and he basically told me I'd have to continue to wait on authorizations to compare rates and find someone cheaper. He was very rude, nonchalant, and showed no empathy toward my situation. I will be finding another warranty company and speaking with an attorney.

We get some problems with our air conditioning sometimes, and HMS has been real good. It's pretty easy submitting a claim, and although it takes the contractors a couple of days for to come out, it's good. I would recommend them.

I heard about TotalProtect through my sister. It's easy to submit claims and the claims reps are very good. However, I’m still having problems with my air conditioner. The last time, they told me that my complex maintenance people have to come out and drain mine. They did that and it’s still leaking. The contractor did a great job being here on time and tried everything they could.

So far, the contractors that HMS sent out to my home have been good, but last summer, when my air conditioning unit went out, there were a couple of contractors that I would probably have someone else come next time. HMS told me a certain brand would be put in, and that also the thermostat needed to be replaced, and all would be taken care of when they brought the unit out. But the contractor never brought the thermostat and the one they brought was a subsidiary of the brand I was going to get, and I expected to get the brand name, not one of their lesser models.

I had a great overall experience with TotalProtect and the highlight was the ease of the claim-filing process. It was the simplest I've ever had to do.

I have no A/C for 15 days and between TotalProtect and their repair company it is total incompetence. It is impossible to get a person in authority to call back and properly handle the supplier issue ( they have not sent in the report to Total Protect). Total Protect does nothing proactively to help. Maybe someone from Total Protect will read this and respond.

We haven't had any problems with TotalProtect, they've always taken care of us pretty good. The lady went above and beyond on getting back to us the last time we submitted a claim. We've already recommended them to friends.

When we bought our condo, HMS came with it. We had no problems when we submitted a claim for our AC and the technicians did a good job on repairing it so it's still working. I recommend it.

TotalProtect came with my mortgage and I've had them for about fifteen years. Their claims process is very easy and their claims representatives are very friendly and helpful. The technicians were all good and they explained how something goes down. They showed up when they said they're going to show up.

TotalProtect is easy to use. Their claim process has been easy and their customer service staff is pretty helpful. The only negative thing is that their co-pay is a bit high considering that we pay monthly. But overall it's been a good experience.

I’ve had HMS Home Warranty for a long time and had a good experience with them. Submitting a claim was easy and their reps were able to answer any questions I’ve had. However, the technicians are not well equipped sometimes and they don't do the side things. Other than that they’re very responsive and I’d recommend them.

I had a home warranty before through AHS but I had dropped them because I had a sewer problem and they told me they wouldn't cover it. For a couple of years I didn't have any coverage, then I decided to have one back. I now have TotalProtect and it's been real easy submitting a claim to them. I've had it about four years now and I haven't had any problems at all so far except for one time with one company that came out recently for my air conditioner. They're out of business now.

TotalProtect works very well. Except once I learned the fact that if I have two refrigerators, furnaces, or water heaters in the house, they would only cover one of each kind of the appliances. Other than that, they've been good to do business with. The technicians are very well-trained and very pleasant.

I was surprised at how easy it was to submit claims to HMS. It was a good little process. There were things that they asked me about the dryer - if it was gas or electric - and I didn't know that. It was hard to tell but it was all right. They were very professional and the guy that they sent was really good, quick and knew what he was doing. I liked him very much. I didn't mind paying a hundred bucks to get it fixed as it was worth it. They were great.

TotalProtect is a great company. But why did my deductible go up so high, from $85 to $125? That's my only concern. Other than that, they're okay.

Submitting a claim with HMS was a very positive experience unlike the last warranty company I've had which was definitely not performing to standards. When my garage door broke I put in a service ticket and got a call back from HMS. The rep explained to me that the only technicians that she had available were within five miles from my home but they were all booked until 24 or 48 hours later. I told her that I am trapped in my garage and cannot leave. Then I asked her if she could find somebody that can come out that day.

I was upset when I was having trouble with my central air that I had to pay an additional fee with TotalProtect. I did not understand why when it's seemingly the same problem each year that it’s leaking, and they have to put in freon. But I had to do what I had to cause I wanted my central air to be fixed. I haven't had any problems submitting a claim to them, I'm very pleased. I would definitely recommend TotalProtect.

AVOID THIS COMPANY!! I made my claims SEVERAL weeks ago and I'm STILL waiting to get them handled. Our dishwasher was deemed not fixable by the appliance company, and HMS is saying they will NOT replace it. Nor have they offered any amount of credit for me to replace myself. Phone calls go unanswered, emails get no response, and the customer service is worse than I get at fast food drive thru's. Hands down the WORST customer service rep I've dealt with is Patricia **. God help you if your claims get stuck with this woman. I was explaining to her how critical it is for me to get my dishwasher working ASAP, as my son has a feeding tube and his equipment is very difficult to clean by hand and the sanitize feature is my best friend. Her response, "You can't boil them on the cooktop?". That's an EXACT quote. My answer to her was an emphatic "NO, I cannot!!!".

A home warranty seemed like a good program so I decided to look into acquiring one. I went with TotalProtect through my mortgage company. Submitting a claim has been very easy and not very time consuming. The claims representatives were very knowledgeable in what we're trying to get accomplished, and the technicians that came out were always wonderful. TotalProtect did an excellent job. I would recommend them.

Submitting a claim with HMS Home warranty is generally an easy process, although my latest claim did no go as smoothly as usual. I didn’t have any problem reaching HMS. The problem came with the vendors. I had an air conditioning problem when the temperature was 100 degrees, so I called HMS about it and they gave me the name of the vendor to call. I called that vendor and they didn’t call me back. I phoned HMS back and the girl that I spoke with put me on hold and called another vendor, came back on the line and gave me a date that they said they could come. When the date rolled around, no one showed up. I called the vendor and they said my appointment was on the following day. In short, it took almost a week to get anything done, and when the guy came, he was in and out here in less than an hour and had the problem fixed.

I came to know about TotalProtect when the company I have my mortgage with sent me some papers on it Since then, I've had no troubles with TotalProtect. When I call, they send somebody in and they fix it right away. The work done is of very good quality so I would recommend them to others.

I have no problem with TotalProtect. Submitting a claim and the quality of the work done have been good. Their claims reps were courteous and I have never had any difficulties with them.

I had to get my water heater fixed before TotalProtect Home Warranty could approve it, and they were kind enough to reimburse me the entire amount within a month, which is what they told me so. And they sent me to a very reputable person that I dealt with before. I’ve had no problems with TotalProtect. Very good experience, and I’d recommend them.

I've had TotalProtect home warranty for a long time and I don't have any problem with them. I did have a slight problem once when I submitted a claim but it wasn't with TotalProtect, it was with the company they contracted to repair my air conditioner. It took this company a long time to do it. What TotalProtect did was reimburse my deductible, so that was fine. They took care of me. I also didn't have any problem with the quality of work that was performed because they fixed what was wrong.

My garbage disposal was leaking and my son replaced it in feb or March 2015. After using it for a few days ,I noticed that my belonging under the sink were wet. When I was about to call a plumber, I realized I had a home warranty Insurance. At this time , I contacted my insurance since it was the 1st time using them, so after a couple of days a tech from Allright Mechanical came out to repair the garbage disposal. He said it was a minor problem, and he fixed it and said I wouldn't have anymore problem with the garbage disposal. On the morning of the 30th I decided to use the disposal and noticed a puddle of water on the floor. I immediately open the doors to the sink and noticed the water coming from the disposal worst than ever, as it wet the rug in front of the doors. I immediately called for the technician to come back and fix this problem that he had claimed was fixed; then I called my insurance and told them the tech did not fix the garbage disposal. About 25 minutes late, I missed a call from Chris with Total Protect, but tried to call him back, but another party said that my claim was invalid because my son had originally installled the disposal improperly. This is asinine! Since when you can't attempt to fix something in your home without being penalized! Nonetheless, the tech will not return to fix the problem,which he deemed was repaired and yet, I have a leaky garbage disposaL after giving TotalProtect more than $300.00 and paying my service fee of $100.00. Where is justice here, I ask? I hope the Co. will rectify this problem soon or we will take it to another level, which I hope won't be necessary.What good is insurance if it doesn't deliver? I hope no one else has to go through what I am feeling now. Currently, I am very angry and cannot sit and watch that water destroy my cabinet, so I may have to contact another plumber and if it resort to that, the I may as well cancel this so-called insurance.

My microwave and dish washer broke. Totalprotect is unable to get these items fixed, instead the company have sent numerous technicians but the problems are still not resolved. The could have just bought a new microwave for less than $400, but they have spent over $500 buying parts and fixing motor board. I don't understand. I will never use this company again. These claims are now over a year old, and still not being fixed.

My neighbor suggested TotalProtect and so far, submitting a claim with them has been easy. Their reps are always courteous and the technicians are likewise efficient and knew what they were doing. I've had no complaints about the quality of their work so I recommended them to others also.

When you call to submit a claim to HMS they immediately send out an approved technician. Generally, waiting time is no more than two or three days and everything's fixed. The billing is also really easy. We first used HMS for our refrigerator when the duckbill on its bottom was causing it to leak. Now, we had someone today who replaced the sump pump. The technician was kind, courteous, nice, and basically changed out the duckbill and no more problem. Unfortunately, he loosened some of the fittings on the water back up when he was knocking around with the sump pump. He wasn't allowed to touch and fix that so now, I have to call a different plumber out. That's not good but I expect it will be okay.

The claims process is simple and they respond quickly. The technician was great too. Excellent work quality! I recommend TotalProtect.

I have a good experience with TotalProtect thus far and the convenience of online stuff is nice to have on any day.

When our house became old and things started breaking, we looked into getting a home warranty. We've had TotalProtect for probably eight years. They usually get things done pretty quickly. For the most part, submitting a claim with them has been very good, except when you have to have your pool done. The automated process online does not process pool claims, although it says it does. I have the pool warranty for 5 years and it's been the same. They always have to go in and do something to get the pool claim to go through.

Submitting a claim with HMS Home was easy but during the plumbing side, it was long. No one came here from HMS. I had to find someone who was willing to work with them because I was too far out for the people that are available. HMS gave me names and I called, and they said "You're too far out for us to come." So I said "Okay." So I called back and said that, and they said "Well, you have to do this and then get pre-approved." Pre-approval was a little lengthy but it was okay. It all works out and the plumber was very, very nice and easy-going. He was more concerned with getting done right what needed done, as opposed to 'Hey, I'm on the clock and I have to see so many people in a day' kind of attitude. He was a 'yes, he was willing.'

Every technician that’s ever been out from TotalProtect has been extremely professional, except for the air conditioner people. They act like they’re a bunch of idiots and I’ve not been happy with any air conditioner person TotalProtect ever sent out here. They did what they’re sent out to do for the quarterly inspections but they don’t even look like they have the license to do business.

We liked TotalProtect's presentation which made us choose them. I had no problems with them. Everything went as the policy stated. Their staff is excellent and the quality of their work is good.

It's easy submitting a claim with TotalProtect. I spoke with a few claims representatives on the phone and they were courteous and good in answering. Technicians did good quality work. I had some problems with the last claim I submitted.

We've had HMS since we purchased our home 15 years ago. My experience submitting claims over the phone has been great and for the most part the vendors they send out haven’t been bad (our heat and A/C guy was very good) but some of them I wouldn’t have as a part of my HMS system if I had to choose them. One in particular disturbed me because he brought in a manual as if he didn't know what he was doing as he was trying to repair our washer. To me, that’s not an impression you want to give your customer, that you’re not sure what’s going on. If you need a book go to your truck, but don’t bring a book inside our home on what process or what procedure that needs to be done to correct the problem.

We've been with TotalProtect for years and as far as I'm concerned, I'm going to continue since I don't ever have any issues with them. Recently, most of the interactions with the claims representatives have been automated. But in the first two years, I spoke with live people and it was fine. We had an issue but it was taken care of. Most of their technicians are fine and friendly. The plumbers are usually the ones that are a bit more difficult but I guess they're just a different breed.

TotalProtect was convenient so we went for them as our home warranty provider. Right now however, we are considering cancelling the policy. We had a few claims. The one regarding the dishwasher went very smoothly and was taken care of very promptly. We were very happy with the representative from Sears that TP sent out.

As a long time customer of Total Protect Plan Company. I continue to received nothing but Poor service from this company and the service technicians that they hire to perform repair work in my house. Already this year my Air Condition Unit has been out of order several times and I currently have no Air Condition in my house. I also reported the Electrical lights in my Kitchen were not working several months ago. The technician failed to fix the problem because he said the repair work is no covert in my contract. I am extremely dissatisfied with the results of service that I getting from this company.. Most of all its a wasted of my time, money and constantly adjusting my busy schedule trying to get these items repaired done as promise. Finally I am a twenty year retired veteran of the United States Military. I have survived under much harsh conditions.

Contacted the company about our refrigerator not working beginning of June. They said they would call back and did not. After several attempts to contact them they finally agreed for us to find someone on our own to come and look at the refrigerator. The tech informed the company of the problem and the company did not respond on what they would do to fix the problem. After many more calls the company said they would only reimburse certain amount for the refrigerator to be replaced. Now we have replaced the refrigerator at our own cost and sent in the receipt as requested no word on reimbursement and no communication from the company. One of the worst companies I have dealt with. I am a business owner and know how important customer service is and this company has the worst customer service. I hope I do not have to legally pursue this.

With HMS, overall, we’ve had some bad experiences and we’ve had some good experiences. The people who came to fix my washing machine couldn't take the washer and dryer apart so we had to do that. When we called them back, they said one issue was wrong with it but it wasn't. In two or three times, they didn't bother to show up and when they did finally show, they claimed that it was a manufacturing problem. When the guys did come out from the manufacturer, the issue was the spin part that holds up. They said, "they should've known that", and that they could've fixed it anyway in two weeks but it took them two months to get fixed.

The guy that came out and fixed our refrigerator was absolutely exceptional. TotalProtect has been very good for almost fifteen years now. They have been awesome in their care of our house, and we have been able to contact them with no problem whatsoever. I would definitely recommend them.

Submitting a claim with TotalProtect has been perfect. I love it every single time. Everything's been really good including the quality of work they have done.

I would have been better off without this company. Spending $45 a month for about 4 years and cost to fix hwh was $500 to me. Hwh was under warrenty so TP paid about $90 and their required company charged me $500 in addition. Have AC problem today and they will not allow me to use my AC company. Their company cannot even come out until Thursday so i am without AC for the week and probably will be charged more than with my company. Very unhappy with this company. Think twice before using them! I will probably use my company and probably will pay less to fix this issue. If so, i will try to end contact with them asap! Wasted years of monthly coverage!

The previous homeowner told me that HMS was a good company so I called them. They took care of my claim and got the job done. Quality was great and I was very satisfied. I also had a good time with them.

TotalProtect is well worth the price and their repairman had been experienced and adequate. I've used them several times and once, they completely replaced a washer due to the inability to repair. I have also used them in the plumbing, electrical, and heat and air conditioning lines and everything has been very satisfactory. 100% positive overall experience.

We had one claim with TotalProtect and it was resolved within 2 days. It was a problem with the air conditioner. I went downstairs with the technician, he explained some things to me, he located the problem and I was very satisfied. It was easy and there was no delay. My concern was immediately addressed and resolved.

They're good but my most recent encounter with them when our air conditioning unit went out didn't meet my expectation. #1 Contractor did not do what they said they were going to do. The two men that came out told me they were putting the claim one day but they didn't and I had to call them the next day to get them to put in the claim. #2 Contractor waited until they got the part into the store before they even scheduled the appointment to come out. I shouldn't have to wait for a part to come in, and then wait another week for your schedule to clear up when I could have made this appointment a week in advance.

I'm very grateful for TotalProtect. They save me a lot of money and are worth it. The claims person was great. She gave me some other things that TotalProtect had going on and suggested a recommended new product which I got. The technician was very nice. The part didn't get ordered fast enough but other than that, I can't complain. He was really good and it was easy.

HMS is a good company. Their claim process is very convenient and their rep was very courteous and able to answer all my questions. Also, the service technician that they sent had been very nice, respectful and explained everything thoroughly. So, I would recommend HMS Home Warranty.

When I submit a claim, I call them and they get me in contact with the person I need to connect with. I haven't had any problems. The claims representatives are courteous and professional. I've had TotalProtect for a long time now and would recommend them.

Submitting a claim with TotalProtect is really easy. Everybody is so nice and helpful. For the long time that I have been with them, I've only had one person that they sent out who was awful. He was sent to fix the air conditioner. It was 103 degrees in here so it was extremely hot in this house. And I'm 81 years old. So I asked him if there was any way that he could hurry and he said no and that he had a lot to do and he'd get to it whenever he could. So I said okay. Then he went in and started taking parts out and he said that we have to order a part. I understand that and he promised that he will come the minute he gets the part and fix it no matter what time it was.

We got to know about HMS through our real estate agent and so far, we're so happy with their service. Their claims reps were excellent and they answered all my questions. Moreover, most of the technicians that came were excellent too. We had their services on the microwave, the water softener and the garbage disposal and all of them were great.

I've had TotalProtect for more than five years and they've always been great when I've had problems. I keep their number right where I can get to it any time I need it. I give them a call and they call me back ahead of time to let me know they were coming. They're out here within a day and take care of my problem. It's just been wonderful. The claims representatives and the technicians have always been very polite. I'm grateful that somebody came up with this idea because having a home warranty is helpful.

I've had TotalProtect for years. The claims representatives have been pleasant and the technicians were efficient. I would recommend them.

I knew people that had good results with HMS Home Warranty so I thought it would be the best thing to go with them. The claims reps were nice. I thought they would probably need to get me a new dryer but the technician fixed it and it seems to be working out because I had fixed it twice before. Everything has been fine.

TotalProtect came about with the original mortgage holder on this house so it was automatically added on to our mortgage. Subsequently, we've changed mortgage companies and we refinance, so now I just charge through a credit card and have it every month and I've had them for ten years. They've been very responsive when we submit a claim online or through the phone. And if something was tied up for a day or two, there was usually someone I hear for my problem, depending upon who the sub-contractor is.

I never thought of any home warranty provider but I kept getting TotalProtect flyers in the mail with my mortgage statement so I decided to use them since it's attached to my mortgage. It has saved me a lot of money. Their claims process is fairly straightforward. However, part of the difficulty is that it has to go through all the hoops so it takes twice as long. When the hot water heater or the air conditioning goes out, two weeks is a long time. But other than that, it's not so bad when it's something that you don't really have to live with.

ABSOLUTELY HORRIBLE!!!! They lie and cheat customers. Called for four days to get my AC fixed (my spouse has brain cancer living in an almost 90 degree home), and all I get out of them is there is only ONE company on their network in my area. Then, after I am assured they have scheduled an appointment and the tech would be there to fix it between 4-8pm, I went to sleep at 11pm with no AC. Day 5 and they have no idea who we spoke to and there was no appointment scheduled. They called us and told us a tech would be there and never spoke to anyone about coming. This is not the first time this has happened; they completely screwed me over. Do not trust or believe them. KEEP YOUR MONEY FOR SOMEONE HONEST!!!!

This time submitting a claim to TotalProtect was difficult because they said that there was no service guy in my area to fix my problem. But, they did let me get my own contractor who was great.

I've only had two claims submitted to HMS in this home. Submitting was fine. Response time was okay. Regarding the last one, the tech came in, did his thing and left. I thought it was extremely overpriced for what I needed done after my deductible. Part of it was covered and part was not which I did not agree with but apparently he checked into it and said that the one part was not covered. End up costing me a hundred and eighty something dollars to literally fix the plates in the ice maker and a little plastic shelf.

I chose TotalProtect because of the initial outlay of the money. When it comes to claims, one thing that I didn't like was the fact that Sears was supposed to have come and take care of things which I didn't find out until a month later that Sears appointments were made through TotalProtect. There was the same problem going on with the garbage disposal stuff for over a month before a lady called me and said, "We made that appointment." I said, "Nobody told me. So let’s make the appointment." And after that, everything went smooth.

I don't have to look for a provider in our area. It's very easy because TotalProtect finds it for us. We recently had our AC fixed and the technicians were out right when they said they'll be and were very helpful and nice people. The quality of work is very good and problem always gets fixed. We also utilize TotalProtect because of the price.

"standard" and therefore a manufacturer's defect........My dryer was a Maytag Bravos series, cost $900 NEW, and it was a manufacturer's defect! I bought it from Home Depot (which may be the root of this whole problem) but after 3 weeks a decision was made. I've been with Total Protect for over 2 years and never had this problem. They replaced a wall over back during my first year (oh, wait, maybe they kept a running tab? ), and I've never been treated like this by a vendor. End result.......I bought another dryer from Sears Outlet for much less than my warranty! They never once gave me a receipt or any kind of documentation as to what they did or what they took from my property. RUN FROM THIS COMPANY AS FAST AS YOU CAN!!!!!!!!

I bought HMS warranty on May 26, 2015. My water heater stop working on July 02, they send local vendor. Local vendor said that it seems like there is sign of water leak prior to this failure. I wasn't aware of that, but in fact water heater was in working condition and making hot water. I have been requesting since July 02 to provide me the proof of existing condition which I called water heater wasn't working, but company is unable to help me and guide me where I should go and complain. Everyday I spend hours on the phone explaining my side of argument, but no progress. I didn't expected this from company like HMS! It is very bad.

Why it took them so long to decide to repair it I do not understand Multiple phone calls to the warranty company gave conflicting and incorrect information. No one should do business with them

TotalProtect has done great. It's very easy to submit a claim - the 1st one I did online and the 2nd (yesterday) I called in. Their reps have guided me through in terms of whether it would be an appliance or a plumbing issue, so it wasn't a hassle. The technicians that have come were very friendly, knowledgeable about what my issue was and resolved it in a quickly manner. Getting signed up with TotalProtect helped me in the long run in terms of the cost when everything's breaking down or needing to be fixed. The cost of $40 something a month is definitely worth having protection on what happens in my house. It's the best decision I've made in terms of my house. I have recommended TotalProtect to two individuals who've gotten it as well.

Another situation on 6/6/2015 I put in a service call for my boiler, on 6/8/15 AC Mechanical contacted me to come out and look at the boiler, Andre came out, I paid my service fee, he looked at the boiler, said he needed to order a part, he needed to order it, and he would get back to us. As of 7/21/15 my boiler still has not been serviced, nor has anyone come back out to look at it. I have contacted Total Protect at least 15 times, spoken to 15 different people, even had a Supervisor with Total Protect do a conference call with AC Mechanical (Andre), he promised he would come out the next day, I stayed home from work and waited. He never showed, never called! I am Totally disgusted and dissatisfied with Total Protect Home Warranty!!! They need to have a better screening process for the contractors they hire to work for them. If I am paying for a service, I expect to get that service....I got nothing with Total Protect Home Warranty!! !

TotalProtect people act professional, and give you good response and service. Their technicians are very effective, and I’m very satisfied with the work. I'd recommend them.

Submitting claims with HMS Home Warranty has been pretty good and very smooth-- no hiccups with getting things done. Moreover I have no problems with the technician when I interact with them. So far I’m happy with the work being performed and it's been fixed.

I've been with TotalProtect since 2004. The reps were all very professional. They pay attention to what I have to say about the issues and are well schooled and very knowledgeable. Technicians not only do the work, but they also tell me more about the work and problems. TotalProtect is the best home warranty. Anyone who needs them, get them. They are going to save you a lot of money.

The claims process of TotalProtect used to be a little difficult, but now that they have the online site, it's working out very well. Their claims reps are patient and they understand the fact that we have a concern. Also, their technicians have been really great and I am impressed with the quality of their work. Overall, TotalProtect has been good and effective.

Had my water service twice but still the problem reoccurs. Cannot speak to rep on phone as wait time is 30min to hour. Tried to email on internet to cancel my agreement but no form located where it is supposed to be. Very angry

TotalProtect has been great and we've been very pleased. We've been in our house for 18 years and haven't had very many times to call. But when I have, they've been very prompt and sent people out that know what they were doing.

Everything went well with HMS Home Warranty. The claim process was easy. I called, told them what my problem was and they gave me a claim number and then contacted the appropriate vendor to come look at it. The first technician was rude and awful and he did nothing. The company was a complete waste of time. I called and told HMS about it and they got a different company to come out. The second company was wonderful and went above and beyond to fix it.

TotalProtect did everything they were supposed to do but I had a problem with the contractor that they used. They put a list together of things that needed to be done to put that air conditioner in, stuff and charges I didn’t need. It was over a thousand dollars out of my pocket for them to put the air conditioner in. I thought what if this was somebody that didn't know any difference and they'd say "Oh, wow! Okay. Go ahead put it in." But anyway, I was able to negotiate with them and I got it from over $1000 down to $260. So overall, experience was good and I'd recommend them.

TotalProtect is efficient, quick, and easy. When I submit a claim, they do the recording and get the information they need, but I personally enjoy talking to an actual person. Generally, they give me a claim number, the phone number of who's going to make the repair, and either schedule the repair or I can schedule it myself. Technicians have always been good and willing to fix the problem. They diagnose what is wrong, then call TotalProtect to get the okay. That can be anywhere from five minutes to longer. Things get either repaired, replaced or I am given some type of a loan towards a new one. I've actually had a couple of appliances replaced.

I am so far 100% satisfied with the service TotalProtect provides and the cost of their calls. I have had 3 service calls and their claims reps are very courteous and prompt. Likewise, the two air conditioner technicians were also very courteous and they came promptly as promised. However, with the pool technician, I had to wait six or seven days before he even contacted me. He told me that he's going to come one day but didn't show up until three days later so I was not pleased with the man. But when he came, he fixed everything. Overall, I'll keep using TotalProtect for as long as I have the house here and I've recommended them to my friends.

The people at HMS are very nice. But do I get response quickly? No. I just called the other day. The last experience I had took a couple weeks before they finally got somebody out. Finally, the gentleman did come out and he repaired something that seems to be the same problem once again. I spoke to HMS three days ago and I filed a claim. This morning, I finally sent the gentleman an email because I figured they ask you to wait 48 hours if you haven’t heard anything, so I sent him the email and hopefully I will get some response. I try to keep the house comfortable for my mother who’s just home from the hospital a couple of weeks and I’m not really thrilled with the response. However, the people that I speak to at HMS are very, very customer service oriented. They speak very well. But who they choose, I’m not always pleased with to be honest.

A/C out 7/8/15 tech came out 7/9/15 A/C needs replacing. 7/13/15 told in research receive a call that afternoon or first thing next morning. I called 7/15/15 told same.requested supervisor call me. I called back 7/16/15 same no call from supv. 7/19/15 maybe tomorrow

I was impressed with the very quick response of TotalProtect. Overall experience, very good!

I needed a new home warranty and my mortgage company informed me about TotalProtect Home Warranty, so I went with them. Submitting a claim was easy and I did it through IVR. The technician they sent did a good job.

HMS did a great job and the quality of their work has been good. I'd recommend them.

I had lived in my home for six years now and it would be a good idea to acquire a home warranty. TotalProtect gave me a good offer on their services so I grabbed it. I generally file claims to them online and afterwards, I’ll just get an email with instructions. They’ve been very good with follow up, too. Although some of their technicians haven’t been able to fix the problem on their first visit but it wasn't because they were incompetent. They also have a very good response time, with a few exceptions, and that's always important.

I was informed about TotalProtect by my daughter who always had had one on her house. She says, "Mom, you need to get this because you don't need to be bothered with what's going on in the house except to know that it's working." If I'm having a problem, I call and let them know what the problem is. They call me back and say that they have contacted someone to come out and fix it. And then that person calls me and say that they can get to my premises at a given date or time. I've had contact with the air condition person who was very knowledgeable and I'm pleased with their work. Whenever I pay my insurance, I expect to get service. The premium is deducted directly from my checking account so I don’t want any problems when I call for service and I haven't gotten any. Usually, they try to be very cooperative when it comes to getting someone out here. And I’ve had no problems. I would recommend them.

When I bought the property, HMS Home Warranty was offered to me. It was wonderful. I hope they make millions of dollars because the service is good. It's one of the best experiences I've ever had. The people were friendly, knowledgeable, and efficient. I called on a weekend and I had somebody out Monday morning. I don't think it can get any better. Everything was fixed and the vendor did a good job.

We’ve had several claims with TotalProtect and it’s been very easy. We paid our deductible, plumbing guy did it all over the phone. He was in my house during the inspection and fixed the problems right then. I haven’t had any problem at all and I’d definitely recommend them.

Called in with a non working ac in Florida in July. Called Friday, they submitted it Saturday as a "priority". No call Saturday or Sunday or Monday. (Yes, I called them every day.) Finally Tuesday afternoon company comes out. Called Wednesday afternoon, still no paperwork turned in. I call every day and ask to speak with a supervisor. Never a call. Paperwork turned in on Thursday. They approved it on Friday but now are pricing it around. Hmmmm maybe next week? Not a company I would ever do business with again and hopefully no one else will. On a good note, their people answering the phones are very polite and apologetic. I'm sure they apologize all day long.

As a real estate agent, we used HMS as our go-to people. So when we bought our house, we also used HMS. I called them when our microwave went out and they were very prompt. The service that we used was very good and the service guy was very nice and knowledgeable. He diagnosed the problem quickly and said that he would order the part, which came half a week before he said it would've come, so that was fantastic. Then he came back when he said he would to fix it, so we were very pleased with it. The quality of the work was very high. Overall, my experience was excellent and I like that I am able to file a claim online. Everything was very efficient.

Everything with TotalProtect has been absolutely wonderful up until this last time I called for a repair. They've left us sitting 3 weeks now without any air conditioning in the house during the hottest time ever. I get no response from them. I'm about ready to scream really hard and put my own in. I don't think it's right, I don't think it's fair, and it's not good business practice. Still, I'm satisfied and I would recommend them.

We called you before the 4th of July for a plumping company to replace the water heater. Pro Serv at 3619 E Parkway Dr. Gilbert AZ 85295. They came right out and looked at the problem , and stated that we needed a new water tank , That they had to order one for us..A STANDARD 48 INCH. We called to them to see what was taking so long. They was out of town for the 4th of July, He would be back the 8th. Made an appointment for the 8TH. He called and cancelled it . New appointment for the next day. My husband took that day off to get this taken car of. The guy at PRO SERV called and cancelled the appointment , stated that he had to order the tank . My husband called t you 2 times to complain about this company. You stated that they were the only company in the PHOENIX area that you had. I looked up the address of this company IT IS A HOME NOT A BUSSINESS ! no wonder they didn't have the parts . We are now thinking of changing insurance company because of this . It cost us over 300 dollars , if the company you had was a good one it would of only cost 175. GET MY POINT!

I've been with TotalProtect for quite a while now. Their claims process is actually excellent. All the people I talked to are very nice and the technicians they sent were all great. Sometimes I request if I can have the same people that have been coming out here and they had no problems with that.

HMS was the home warranty offered to us by the realtor. We spent hours on the phone, waiting for them to answer (this for me is our biggest problem with them). When we finally reached someone, they were nice enough and they wanted to help but they couldn't find somebody so we had to call back and forth. However, once they got somebody and aligned with them, and the technician got here, everything was fine. The technician was real good, helpful, - he got everything fixed right away. His biggest problem though was getting an authorization from the company to get paid. Overall, we got what we needed done but it just took a lot longer and went through a lot more loops and hoops than we thought we had to.

The claims rep of TotalProtect was courteous and able to answer all our questions. The technicians have all been good too. They get the work done. If they can't or if when they'll be back, they let me know. I don't have any problems with their quality of work. I would recommend them and have recommended it to my mom.

I haven't been disappointed at all with TotalProtect. I would recommend them to friends.

I talked to the claims reps of TotalProtect Home Warranty and they were courteous, able to answer my questions. Technician’s work was of good quality. I’d recommend them.

We filed a claim regarding our air conditioner going out. The air conditioner was judged as not being repairable. Therefore, supposedly, we were to get a new unit. Instead, for 3 weeks we have been surviving in extreme heat without any contact from company until we call. We have had to reside with others because of the heat. No one ever discussed what we were getting, sent any papers or responded in a timely manner. My wife almost had to go to the emergency room because we though we could hold out until service was provided. Because we are up in age (over 60), the heat is dangerous. This is not acceptable conduct on the part of this company. To make matters worst, even the air conditioning company had no idea of what is going on. We cannot and will not continue to live with others. If we stay in our home and any medical situation occurs, we will hold you totally responsible. This type of unprofessionalism should not occur. We need immediate action on this claim, and we need to talk to someone as to what we may eventually be getting. We cannot allow you to just send something that we do not know what it is. By the way, the heat plus my wife's seizures do not mix. This is too much stress. We need an immediate resolution to this problem.

My realtor introduced me to TotalProtect Home Warranty a couple of years back. Submitting a claim has been a good experience. I haven't had any problem. The claims representative was excellent. The technicians came on time and did what they're supposed to do. The quality of work is good. I'm very happy and very satisfied.

Our experience in submitting a claim with HMS has been good and it was somewhat easy. The last person who came was good. He took his time and explained things. Some of them are better than others and some feel that this is just a warranty so they don't really put much effort into it.

We had a problem with our air conditioner and TotalProtect Home Warranty took care of it. The time for a quarterly tune-up came up and they were having problems sending us somebody to work for us. They said they’d get ahold of me after the 4th of July and still haven’t contacted me after a week. I’m quite happy with them as far as what they’ve already done for me but I don’t know why they can’t get somebody to come and do the quarterly tune-ups for us. I may have to call them up again.

I placed a claim on July 7th 2015. Today is July14, 2015 and still no air. They didn't find a company that would do the job until the next day. Then they didn't send the information to the company so they could come out to inspect the a/c until Friday. On Friday the company came out and looked at it and told me what the problem was but that they couldn't fix it that day they need the part. I understand that. But the a/c company tried to call and email total protect and they didn't respond until I called them on Tuesdayand today it makes a whole week. NO AIR we are in Louisiana and it feels like over 100 degrees. On the phone at this moment waiting to see what is going on with total protect. This is not a good experience. I keep being told from a/c people that they don't like to work with Home warranties because they don't like to pay... This is horrible .. Now they telling me that they have to compare prices on the part it could take 24 to 48 hours for them to do that and all this time I have NO AIR ... This is AWFUL

My experience with HMS has been fantastic. I'm a real estate agent so we work with them and I like them very much. I've never had a problem in submitting a claim and the last technician that came to my house was fantastic. I'm very happy with HMS and always recommend them to all my friends and clients.

I sent TotalProtect back when I first put the mortgage on this house. Submitting a claim was easy and and the technicians that came over my home were very professional. Their quality of work is fine and having TotalProtect was great.

Called on 6/28 about my toilet leaking and overflowing, so they gave me a plumber to call, which I called and left messages for 3 days straight. No one ever returned my call and over the weekend when no one was home the toilet overflowed and flooded my basement. Plumber number 2, stated they would be there between 10-2, so I took off work to be there. Lo and behold, I get a call at 4 stating he would be there at 5... 6 o'clock rolls around and he is there to "Fix a broken pipe." When I told him that was not the problem, he said that was on the work order so he didn't have any of the tools he needed and I would need to reschedule.

I called 8 July 2015 and reported the problem with my air conditioner. Was assigned a claim number the next day. Followed up many times, and no calls from the claim branch. The waiting time on phones was long, and still no answer. On 13 July cancel my contract . The service was the worst I ever have experienced.

I got no complaints with TotalProtect Home Warranty. They are great and they do a good job. When I submit a claim, I call them, then they find the people and make the appointment. The people I dealt with in the process were courteous, and they answered all my questions. The last technician who came here knew what he was doing too. He covered his feet up before he came in the house. He found out what was wrong with the stove, went out to get the part, and came right back. He had no more problems since he did work - it was excellent! TotalProtect has a great bunch of people, and I'd recommend them to anybody.

I've been able to get through the claim process with HMS Home Warranty easily although I haven't actually got the money from the claim yet. I had some issues with the original documents that the vendor who did the work provided because they put stickers on the new pieces of equipment. They didn't answer and apparently they covered up their business address on the form so I had to get it redone. On the other hand, my interactions with the technicians have been very good. I had two different technicians come to the house. The first one, for whatever reason, attempted to fix the air conditioning problem by just trying to seal it up. That didn't work but he went on vacation. The other technician came and was very good. That's when I decided to have an entirely new unit installed too and I'm very happy with that work.

On Thursday, June 25, 2015, I had placed to get my sump pump looked. I called a company HMS gave, The Drain Cleaner. I got no one. I left message. None called me back. We had a bad rain on Saturday, June 27, afternoon, water got backed up in my basement. I had to get someone to fix the problem. I got a new sump pump but on my own. I still had to paid a deductible of $100 with the assistant of myself. I had to get my insurance to clean up this mess with a $500 deductible. So I lost all around. Still dealing with this.

TotalProtect's representatives have all been nice and I only had good experiences with their technicians. So far their work has been good quality. I only had one technician that came in that seemed like he didn't know what he was doing. Needless to say, some are better than others. I had a little hiccup with them a couple of months ago but I haven't had any problems so far. I wouldn't get rid of the insurance. I recommended them to my brother a couple of days ago and I wouldn't do that if I didn't have high regard for them.

Well, to be honest I did get a bit of a runaround. They sent 3 techs and the first 2 mis-diagnosed. The first tech had to come back 3 times within 5 days cause he kept mis-diagnosing. The air would work for a few hours and then blow warm again. Finally, he just gave up and said he did not know what was wrong and would not return. So the search begins again, in the middle of the summer in Georgia, to find an available tech. So we got another one who said essentially we had the wrong unit - that cause the warranty to deny the claim. With that, we had to go to work ourselves to prove we had the right unit, then get the guy to call in and correct his error - which he did. However, keep in mind that all the while I had to pay the Servicing Fee to each one. The 3rd tech finally said I needed a new unit, so now I had to wait days for the approval, then I had to wait more days for the equipment to arrive and then more days for the tech to install it. Ends up we were 3 weeks in the Georgia 90+ heat without air! However, I will credit this company for recognizing that they needed to replace the unit, and stepping up to the plate to make it happen. Now we have a completely new system and we are happy. Hardly even remember we spent 3 weeks in weather reaching 90+ degrees on some days while we waited for the repair and subsequent new install. I would recommend them, yes, only because they do the right thing - many warranty companies, from what I hear, do not. Customer service was good - but it was hard to get them some days we held up to 45 minutes waiting on them to come on the line. They did honor their commitments to call us back and they did seem to work to get our claim resolved - we spent a lot of time on the phone with them - a lot!

My sister-in-law told me about TotalProtect Home Warranty and I made a call. Once I talked to them, everything was good. When I submit a claim I call them, then they send someone out, pay our co-pay, and they take care of everything. They've all done what they came to do and what I have asked them to do so they took care of everything.

Majority of the technicians HMS had sent were fine, very professional and they get the job done. The only thing I run into sometimes is they put us at the bottom of the list because it's a warranty program. In terms of submitting claims, I've always been able to get a vendor and get them called and service set up.

It didn't feel good when TotalProtect said what I needed to replace was not under the guarantee. The reps did answer all my questions and the technician did good work.

I've been very happy with TotalProtect. Submitting claims have been very good but I ran into one vendor that I wasn't happy with. Other than this, everyone and all the claims have been fantastic. The technicians were courteous. TotalProtect have been nice and I don't have to find somebody to come out when I have an emergency, they'll send someone out for me.

I submit my claims by phone or online and have never had an issue. The technicians have been friendly, knowledgeable, and usually do a same day service. A couple of times I've had to wait on parts, but either HMS or the company we're dealing with kept me informed. They've been great! HMS is reassuring and it's a nice peace of mind.