Cinch Home Services Reviews

I knew people that had good results with HMS Home Warranty so I thought it would be the best thing to go with them. The claims reps were nice. I thought they would probably need to get me a new dryer but the technician fixed it and it seems to be working out because I had fixed it twice before. Everything has been fine.

TotalProtect came about with the original mortgage holder on this house so it was automatically added on to our mortgage. Subsequently, we've changed mortgage companies and we refinance, so now I just charge through a credit card and have it every month and I've had them for ten years. They've been very responsive when we submit a claim online or through the phone. And if something was tied up for a day or two, there was usually someone I hear for my problem, depending upon who the sub-contractor is.

I never thought of any home warranty provider but I kept getting TotalProtect flyers in the mail with my mortgage statement so I decided to use them since it's attached to my mortgage. It has saved me a lot of money. Their claims process is fairly straightforward. However, part of the difficulty is that it has to go through all the hoops so it takes twice as long. When the hot water heater or the air conditioning goes out, two weeks is a long time. But other than that, it's not so bad when it's something that you don't really have to live with.

ABSOLUTELY HORRIBLE!!!! They lie and cheat customers. Called for four days to get my AC fixed (my spouse has brain cancer living in an almost 90 degree home), and all I get out of them is there is only ONE company on their network in my area. Then, after I am assured they have scheduled an appointment and the tech would be there to fix it between 4-8pm, I went to sleep at 11pm with no AC. Day 5 and they have no idea who we spoke to and there was no appointment scheduled. They called us and told us a tech would be there and never spoke to anyone about coming. This is not the first time this has happened; they completely screwed me over. Do not trust or believe them. KEEP YOUR MONEY FOR SOMEONE HONEST!!!!

This time submitting a claim to TotalProtect was difficult because they said that there was no service guy in my area to fix my problem. But, they did let me get my own contractor who was great.

I've only had two claims submitted to HMS in this home. Submitting was fine. Response time was okay. Regarding the last one, the tech came in, did his thing and left. I thought it was extremely overpriced for what I needed done after my deductible. Part of it was covered and part was not which I did not agree with but apparently he checked into it and said that the one part was not covered. End up costing me a hundred and eighty something dollars to literally fix the plates in the ice maker and a little plastic shelf.

I chose TotalProtect because of the initial outlay of the money. When it comes to claims, one thing that I didn't like was the fact that Sears was supposed to have come and take care of things which I didn't find out until a month later that Sears appointments were made through TotalProtect. There was the same problem going on with the garbage disposal stuff for over a month before a lady called me and said, "We made that appointment." I said, "Nobody told me. So let’s make the appointment." And after that, everything went smooth.

I don't have to look for a provider in our area. It's very easy because TotalProtect finds it for us. We recently had our AC fixed and the technicians were out right when they said they'll be and were very helpful and nice people. The quality of work is very good and problem always gets fixed. We also utilize TotalProtect because of the price.

"standard" and therefore a manufacturer's defect........My dryer was a Maytag Bravos series, cost $900 NEW, and it was a manufacturer's defect! I bought it from Home Depot (which may be the root of this whole problem) but after 3 weeks a decision was made. I've been with Total Protect for over 2 years and never had this problem. They replaced a wall over back during my first year (oh, wait, maybe they kept a running tab? ), and I've never been treated like this by a vendor. End result.......I bought another dryer from Sears Outlet for much less than my warranty! They never once gave me a receipt or any kind of documentation as to what they did or what they took from my property. RUN FROM THIS COMPANY AS FAST AS YOU CAN!!!!!!!!

I bought HMS warranty on May 26, 2015. My water heater stop working on July 02, they send local vendor. Local vendor said that it seems like there is sign of water leak prior to this failure. I wasn't aware of that, but in fact water heater was in working condition and making hot water. I have been requesting since July 02 to provide me the proof of existing condition which I called water heater wasn't working, but company is unable to help me and guide me where I should go and complain. Everyday I spend hours on the phone explaining my side of argument, but no progress. I didn't expected this from company like HMS! It is very bad.

Why it took them so long to decide to repair it I do not understand Multiple phone calls to the warranty company gave conflicting and incorrect information. No one should do business with them

TotalProtect has done great. It's very easy to submit a claim - the 1st one I did online and the 2nd (yesterday) I called in. Their reps have guided me through in terms of whether it would be an appliance or a plumbing issue, so it wasn't a hassle. The technicians that have come were very friendly, knowledgeable about what my issue was and resolved it in a quickly manner. Getting signed up with TotalProtect helped me in the long run in terms of the cost when everything's breaking down or needing to be fixed. The cost of $40 something a month is definitely worth having protection on what happens in my house. It's the best decision I've made in terms of my house. I have recommended TotalProtect to two individuals who've gotten it as well.

Another situation on 6/6/2015 I put in a service call for my boiler, on 6/8/15 AC Mechanical contacted me to come out and look at the boiler, Andre came out, I paid my service fee, he looked at the boiler, said he needed to order a part, he needed to order it, and he would get back to us. As of 7/21/15 my boiler still has not been serviced, nor has anyone come back out to look at it. I have contacted Total Protect at least 15 times, spoken to 15 different people, even had a Supervisor with Total Protect do a conference call with AC Mechanical (Andre), he promised he would come out the next day, I stayed home from work and waited. He never showed, never called! I am Totally disgusted and dissatisfied with Total Protect Home Warranty!!! They need to have a better screening process for the contractors they hire to work for them. If I am paying for a service, I expect to get that service....I got nothing with Total Protect Home Warranty!! !

TotalProtect people act professional, and give you good response and service. Their technicians are very effective, and I’m very satisfied with the work. I'd recommend them.

Submitting claims with HMS Home Warranty has been pretty good and very smooth-- no hiccups with getting things done. Moreover I have no problems with the technician when I interact with them. So far I’m happy with the work being performed and it's been fixed.

I've been with TotalProtect since 2004. The reps were all very professional. They pay attention to what I have to say about the issues and are well schooled and very knowledgeable. Technicians not only do the work, but they also tell me more about the work and problems. TotalProtect is the best home warranty. Anyone who needs them, get them. They are going to save you a lot of money.

The claims process of TotalProtect used to be a little difficult, but now that they have the online site, it's working out very well. Their claims reps are patient and they understand the fact that we have a concern. Also, their technicians have been really great and I am impressed with the quality of their work. Overall, TotalProtect has been good and effective.

Had my water service twice but still the problem reoccurs. Cannot speak to rep on phone as wait time is 30min to hour. Tried to email on internet to cancel my agreement but no form located where it is supposed to be. Very angry

TotalProtect has been great and we've been very pleased. We've been in our house for 18 years and haven't had very many times to call. But when I have, they've been very prompt and sent people out that know what they were doing.

Everything went well with HMS Home Warranty. The claim process was easy. I called, told them what my problem was and they gave me a claim number and then contacted the appropriate vendor to come look at it. The first technician was rude and awful and he did nothing. The company was a complete waste of time. I called and told HMS about it and they got a different company to come out. The second company was wonderful and went above and beyond to fix it.

TotalProtect did everything they were supposed to do but I had a problem with the contractor that they used. They put a list together of things that needed to be done to put that air conditioner in, stuff and charges I didn’t need. It was over a thousand dollars out of my pocket for them to put the air conditioner in. I thought what if this was somebody that didn't know any difference and they'd say "Oh, wow! Okay. Go ahead put it in." But anyway, I was able to negotiate with them and I got it from over $1000 down to $260. So overall, experience was good and I'd recommend them.

TotalProtect is efficient, quick, and easy. When I submit a claim, they do the recording and get the information they need, but I personally enjoy talking to an actual person. Generally, they give me a claim number, the phone number of who's going to make the repair, and either schedule the repair or I can schedule it myself. Technicians have always been good and willing to fix the problem. They diagnose what is wrong, then call TotalProtect to get the okay. That can be anywhere from five minutes to longer. Things get either repaired, replaced or I am given some type of a loan towards a new one. I've actually had a couple of appliances replaced.

I am so far 100% satisfied with the service TotalProtect provides and the cost of their calls. I have had 3 service calls and their claims reps are very courteous and prompt. Likewise, the two air conditioner technicians were also very courteous and they came promptly as promised. However, with the pool technician, I had to wait six or seven days before he even contacted me. He told me that he's going to come one day but didn't show up until three days later so I was not pleased with the man. But when he came, he fixed everything. Overall, I'll keep using TotalProtect for as long as I have the house here and I've recommended them to my friends.

The people at HMS are very nice. But do I get response quickly? No. I just called the other day. The last experience I had took a couple weeks before they finally got somebody out. Finally, the gentleman did come out and he repaired something that seems to be the same problem once again. I spoke to HMS three days ago and I filed a claim. This morning, I finally sent the gentleman an email because I figured they ask you to wait 48 hours if you haven’t heard anything, so I sent him the email and hopefully I will get some response. I try to keep the house comfortable for my mother who’s just home from the hospital a couple of weeks and I’m not really thrilled with the response. However, the people that I speak to at HMS are very, very customer service oriented. They speak very well. But who they choose, I’m not always pleased with to be honest.

A/C out 7/8/15 tech came out 7/9/15 A/C needs replacing. 7/13/15 told in research receive a call that afternoon or first thing next morning. I called 7/15/15 told same.requested supervisor call me. I called back 7/16/15 same no call from supv. 7/19/15 maybe tomorrow

I was impressed with the very quick response of TotalProtect. Overall experience, very good!

I needed a new home warranty and my mortgage company informed me about TotalProtect Home Warranty, so I went with them. Submitting a claim was easy and I did it through IVR. The technician they sent did a good job.

HMS did a great job and the quality of their work has been good. I'd recommend them.

I had lived in my home for six years now and it would be a good idea to acquire a home warranty. TotalProtect gave me a good offer on their services so I grabbed it. I generally file claims to them online and afterwards, I’ll just get an email with instructions. They’ve been very good with follow up, too. Although some of their technicians haven’t been able to fix the problem on their first visit but it wasn't because they were incompetent. They also have a very good response time, with a few exceptions, and that's always important.

I was informed about TotalProtect by my daughter who always had had one on her house. She says, "Mom, you need to get this because you don't need to be bothered with what's going on in the house except to know that it's working." If I'm having a problem, I call and let them know what the problem is. They call me back and say that they have contacted someone to come out and fix it. And then that person calls me and say that they can get to my premises at a given date or time. I've had contact with the air condition person who was very knowledgeable and I'm pleased with their work. Whenever I pay my insurance, I expect to get service. The premium is deducted directly from my checking account so I don’t want any problems when I call for service and I haven't gotten any. Usually, they try to be very cooperative when it comes to getting someone out here. And I’ve had no problems. I would recommend them.

When I bought the property, HMS Home Warranty was offered to me. It was wonderful. I hope they make millions of dollars because the service is good. It's one of the best experiences I've ever had. The people were friendly, knowledgeable, and efficient. I called on a weekend and I had somebody out Monday morning. I don't think it can get any better. Everything was fixed and the vendor did a good job.

We’ve had several claims with TotalProtect and it’s been very easy. We paid our deductible, plumbing guy did it all over the phone. He was in my house during the inspection and fixed the problems right then. I haven’t had any problem at all and I’d definitely recommend them.

Called in with a non working ac in Florida in July. Called Friday, they submitted it Saturday as a "priority". No call Saturday or Sunday or Monday. (Yes, I called them every day.) Finally Tuesday afternoon company comes out. Called Wednesday afternoon, still no paperwork turned in. I call every day and ask to speak with a supervisor. Never a call. Paperwork turned in on Thursday. They approved it on Friday but now are pricing it around. Hmmmm maybe next week? Not a company I would ever do business with again and hopefully no one else will. On a good note, their people answering the phones are very polite and apologetic. I'm sure they apologize all day long.

As a real estate agent, we used HMS as our go-to people. So when we bought our house, we also used HMS. I called them when our microwave went out and they were very prompt. The service that we used was very good and the service guy was very nice and knowledgeable. He diagnosed the problem quickly and said that he would order the part, which came half a week before he said it would've come, so that was fantastic. Then he came back when he said he would to fix it, so we were very pleased with it. The quality of the work was very high. Overall, my experience was excellent and I like that I am able to file a claim online. Everything was very efficient.

Everything with TotalProtect has been absolutely wonderful up until this last time I called for a repair. They've left us sitting 3 weeks now without any air conditioning in the house during the hottest time ever. I get no response from them. I'm about ready to scream really hard and put my own in. I don't think it's right, I don't think it's fair, and it's not good business practice. Still, I'm satisfied and I would recommend them.

We called you before the 4th of July for a plumping company to replace the water heater. Pro Serv at 3619 E Parkway Dr. Gilbert AZ 85295. They came right out and looked at the problem , and stated that we needed a new water tank , That they had to order one for us..A STANDARD 48 INCH. We called to them to see what was taking so long. They was out of town for the 4th of July, He would be back the 8th. Made an appointment for the 8TH. He called and cancelled it . New appointment for the next day. My husband took that day off to get this taken car of. The guy at PRO SERV called and cancelled the appointment , stated that he had to order the tank . My husband called t you 2 times to complain about this company. You stated that they were the only company in the PHOENIX area that you had. I looked up the address of this company IT IS A HOME NOT A BUSSINESS ! no wonder they didn't have the parts . We are now thinking of changing insurance company because of this . It cost us over 300 dollars , if the company you had was a good one it would of only cost 175. GET MY POINT!

I've been with TotalProtect for quite a while now. Their claims process is actually excellent. All the people I talked to are very nice and the technicians they sent were all great. Sometimes I request if I can have the same people that have been coming out here and they had no problems with that.

HMS was the home warranty offered to us by the realtor. We spent hours on the phone, waiting for them to answer (this for me is our biggest problem with them). When we finally reached someone, they were nice enough and they wanted to help but they couldn't find somebody so we had to call back and forth. However, once they got somebody and aligned with them, and the technician got here, everything was fine. The technician was real good, helpful, - he got everything fixed right away. His biggest problem though was getting an authorization from the company to get paid. Overall, we got what we needed done but it just took a lot longer and went through a lot more loops and hoops than we thought we had to.

The claims rep of TotalProtect was courteous and able to answer all our questions. The technicians have all been good too. They get the work done. If they can't or if when they'll be back, they let me know. I don't have any problems with their quality of work. I would recommend them and have recommended it to my mom.

I haven't been disappointed at all with TotalProtect. I would recommend them to friends.

I talked to the claims reps of TotalProtect Home Warranty and they were courteous, able to answer my questions. Technician’s work was of good quality. I’d recommend them.

We filed a claim regarding our air conditioner going out. The air conditioner was judged as not being repairable. Therefore, supposedly, we were to get a new unit. Instead, for 3 weeks we have been surviving in extreme heat without any contact from company until we call. We have had to reside with others because of the heat. No one ever discussed what we were getting, sent any papers or responded in a timely manner. My wife almost had to go to the emergency room because we though we could hold out until service was provided. Because we are up in age (over 60), the heat is dangerous. This is not acceptable conduct on the part of this company. To make matters worst, even the air conditioning company had no idea of what is going on. We cannot and will not continue to live with others. If we stay in our home and any medical situation occurs, we will hold you totally responsible. This type of unprofessionalism should not occur. We need immediate action on this claim, and we need to talk to someone as to what we may eventually be getting. We cannot allow you to just send something that we do not know what it is. By the way, the heat plus my wife's seizures do not mix. This is too much stress. We need an immediate resolution to this problem.

My realtor introduced me to TotalProtect Home Warranty a couple of years back. Submitting a claim has been a good experience. I haven't had any problem. The claims representative was excellent. The technicians came on time and did what they're supposed to do. The quality of work is good. I'm very happy and very satisfied.

Our experience in submitting a claim with HMS has been good and it was somewhat easy. The last person who came was good. He took his time and explained things. Some of them are better than others and some feel that this is just a warranty so they don't really put much effort into it.

We had a problem with our air conditioner and TotalProtect Home Warranty took care of it. The time for a quarterly tune-up came up and they were having problems sending us somebody to work for us. They said they’d get ahold of me after the 4th of July and still haven’t contacted me after a week. I’m quite happy with them as far as what they’ve already done for me but I don’t know why they can’t get somebody to come and do the quarterly tune-ups for us. I may have to call them up again.

I placed a claim on July 7th 2015. Today is July14, 2015 and still no air. They didn't find a company that would do the job until the next day. Then they didn't send the information to the company so they could come out to inspect the a/c until Friday. On Friday the company came out and looked at it and told me what the problem was but that they couldn't fix it that day they need the part. I understand that. But the a/c company tried to call and email total protect and they didn't respond until I called them on Tuesdayand today it makes a whole week. NO AIR we are in Louisiana and it feels like over 100 degrees. On the phone at this moment waiting to see what is going on with total protect. This is not a good experience. I keep being told from a/c people that they don't like to work with Home warranties because they don't like to pay... This is horrible .. Now they telling me that they have to compare prices on the part it could take 24 to 48 hours for them to do that and all this time I have NO AIR ... This is AWFUL

My experience with HMS has been fantastic. I'm a real estate agent so we work with them and I like them very much. I've never had a problem in submitting a claim and the last technician that came to my house was fantastic. I'm very happy with HMS and always recommend them to all my friends and clients.

I sent TotalProtect back when I first put the mortgage on this house. Submitting a claim was easy and and the technicians that came over my home were very professional. Their quality of work is fine and having TotalProtect was great.

Called on 6/28 about my toilet leaking and overflowing, so they gave me a plumber to call, which I called and left messages for 3 days straight. No one ever returned my call and over the weekend when no one was home the toilet overflowed and flooded my basement. Plumber number 2, stated they would be there between 10-2, so I took off work to be there. Lo and behold, I get a call at 4 stating he would be there at 5... 6 o'clock rolls around and he is there to "Fix a broken pipe." When I told him that was not the problem, he said that was on the work order so he didn't have any of the tools he needed and I would need to reschedule.

I called 8 July 2015 and reported the problem with my air conditioner. Was assigned a claim number the next day. Followed up many times, and no calls from the claim branch. The waiting time on phones was long, and still no answer. On 13 July cancel my contract . The service was the worst I ever have experienced.

I got no complaints with TotalProtect Home Warranty. They are great and they do a good job. When I submit a claim, I call them, then they find the people and make the appointment. The people I dealt with in the process were courteous, and they answered all my questions. The last technician who came here knew what he was doing too. He covered his feet up before he came in the house. He found out what was wrong with the stove, went out to get the part, and came right back. He had no more problems since he did work - it was excellent! TotalProtect has a great bunch of people, and I'd recommend them to anybody.

I've been able to get through the claim process with HMS Home Warranty easily although I haven't actually got the money from the claim yet. I had some issues with the original documents that the vendor who did the work provided because they put stickers on the new pieces of equipment. They didn't answer and apparently they covered up their business address on the form so I had to get it redone. On the other hand, my interactions with the technicians have been very good. I had two different technicians come to the house. The first one, for whatever reason, attempted to fix the air conditioning problem by just trying to seal it up. That didn't work but he went on vacation. The other technician came and was very good. That's when I decided to have an entirely new unit installed too and I'm very happy with that work.

On Thursday, June 25, 2015, I had placed to get my sump pump looked. I called a company HMS gave, The Drain Cleaner. I got no one. I left message. None called me back. We had a bad rain on Saturday, June 27, afternoon, water got backed up in my basement. I had to get someone to fix the problem. I got a new sump pump but on my own. I still had to paid a deductible of $100 with the assistant of myself. I had to get my insurance to clean up this mess with a $500 deductible. So I lost all around. Still dealing with this.

TotalProtect's representatives have all been nice and I only had good experiences with their technicians. So far their work has been good quality. I only had one technician that came in that seemed like he didn't know what he was doing. Needless to say, some are better than others. I had a little hiccup with them a couple of months ago but I haven't had any problems so far. I wouldn't get rid of the insurance. I recommended them to my brother a couple of days ago and I wouldn't do that if I didn't have high regard for them.

Well, to be honest I did get a bit of a runaround. They sent 3 techs and the first 2 mis-diagnosed. The first tech had to come back 3 times within 5 days cause he kept mis-diagnosing. The air would work for a few hours and then blow warm again. Finally, he just gave up and said he did not know what was wrong and would not return. So the search begins again, in the middle of the summer in Georgia, to find an available tech. So we got another one who said essentially we had the wrong unit - that cause the warranty to deny the claim. With that, we had to go to work ourselves to prove we had the right unit, then get the guy to call in and correct his error - which he did. However, keep in mind that all the while I had to pay the Servicing Fee to each one. The 3rd tech finally said I needed a new unit, so now I had to wait days for the approval, then I had to wait more days for the equipment to arrive and then more days for the tech to install it. Ends up we were 3 weeks in the Georgia 90+ heat without air! However, I will credit this company for recognizing that they needed to replace the unit, and stepping up to the plate to make it happen. Now we have a completely new system and we are happy. Hardly even remember we spent 3 weeks in weather reaching 90+ degrees on some days while we waited for the repair and subsequent new install. I would recommend them, yes, only because they do the right thing - many warranty companies, from what I hear, do not. Customer service was good - but it was hard to get them some days we held up to 45 minutes waiting on them to come on the line. They did honor their commitments to call us back and they did seem to work to get our claim resolved - we spent a lot of time on the phone with them - a lot!

My sister-in-law told me about TotalProtect Home Warranty and I made a call. Once I talked to them, everything was good. When I submit a claim I call them, then they send someone out, pay our co-pay, and they take care of everything. They've all done what they came to do and what I have asked them to do so they took care of everything.

Majority of the technicians HMS had sent were fine, very professional and they get the job done. The only thing I run into sometimes is they put us at the bottom of the list because it's a warranty program. In terms of submitting claims, I've always been able to get a vendor and get them called and service set up.

It didn't feel good when TotalProtect said what I needed to replace was not under the guarantee. The reps did answer all my questions and the technician did good work.

I've been very happy with TotalProtect. Submitting claims have been very good but I ran into one vendor that I wasn't happy with. Other than this, everyone and all the claims have been fantastic. The technicians were courteous. TotalProtect have been nice and I don't have to find somebody to come out when I have an emergency, they'll send someone out for me.

I submit my claims by phone or online and have never had an issue. The technicians have been friendly, knowledgeable, and usually do a same day service. A couple of times I've had to wait on parts, but either HMS or the company we're dealing with kept me informed. They've been great! HMS is reassuring and it's a nice peace of mind.

We’ve been with TotalProtect for a long time. We’ve been disappointed in the past with some of the people they’ve sent out. I didn’t think that they were telling us the right thing and we had to pay for something I didn’t expect us to pay for. However, they’ve made up for their mistakes to us recently and due to that, I’ve already convinced one of my fellow workers to get their services.

To get TotalProtect on the phone the hold time is off the chart terrible--30, 45 minutes to speak to somebody. But then once you get them on the line, they’re responsive. I've had issues with my air conditioning, my TV, my plumbing and the technicians as well as the company are awesome and their staff is wonderful. I would recommend them.

The previous owner of my home had HMS Home Warranty so I accepted it. Everything has been great. They have a good service and are dependable. They worked with me with pricing. Rep has been informative and they called back. This last claim, I had to do more of the calling and following up. But overall, they've been great and very helpful making sure that I received all the services that I needed.

On May 29, 2015, I asked for a service call for my air conditioning unit from Total Protect, my appliance insurer. The service people immediately found a Freon leak – so evident that even I could see it. Total Protect sought a second opinion, which of course took time. Same conclusion. Around 5 weeks ago, there was no debate about what needed to be repaired. Since then, Total Protect has done nothing. I call nearly day and they say they are searching for a part. My local contractor has already given me a bid to repair the system – why is it that he can find the parts but Total Protect cannot? Total Protect is stonewalling – makes me wonder if they are going out of business. Every time I complain to Total Protect that it is absolutely ridiculous to wait for a month and half to have my unit repaired, they “Yes, it’s ridiculous,” and nothing happens. This is the worst, most arrogant, least responsive, terrible company I have ever dealt with.

I went with TotalProtect over any other warranty provider because I like their philosophy. I would ask around at church and a couple of people who also have TP said they have been really satisfied. For the most part, we've been pretty pleased with TP. There was one instance though with our dishwasher we weren't too happy about. The guy that came out and looked at it said it quit working because there's been cockroaches up in the board - he hadn't even opened it so there was no way he knew that. But TotalProtect didn't want to even get a second opinion so we ended up replacing the dishwasher. However, we felt that they should have taken the initiative to get a second opinion. We even called them back and offered that my husband, who has a lot of experience with small equipment repairs, put in the board if only TP pays for it - but they said they can't do that either.

The first time I talked to somebody from HMS, she sounded foreign. It was really hard to understand her and she didn't really give me all the options. I had a bunch of things that were wrong with the house; one of them being the water heater not working upon moving in. The customer service rep was able to get back with me within two days of when I could make an appointment which also means no showering for two days.

We love our home warranty. TotalProtect is great. Whenever something comes up when we use them, they come right out and do it.

We had a warranty provider before who didn't provide much coverage in general for the amount we were paying, and TotalProtect seemed to be of better value so we switched. We've had 4 claims. 3 of them had been stellar and 1 of them was awful but overall we're pleased. Reps are always well-informed and efficient. When they say they're going to contact somebody, they'll contact someone. If they say they're going to call, they call. They get the information accurately, and everything goes smoothly from their end. Most of the time technicians were very personable and skilled. I get to talk to them first time. We've never had to bring anybody back. I tend to be a curious person and I pay attention to what they're doing while they're doing it. They explain things to me and never seem to have a problem doing that. Quality of work is excellent!

Placed the claim on Jun 6 and still waiting on authorization department to make decision about my AC. It has been a month without AC. They keep telling me they will call me in 24-48 hours but never get a call from them. Customer service doesn't seem what is going on and just give me false information which cause more delay.

I have been without a dryer for 5 months now. Total Protect has contiued to send out Sears to fix it and they haven't fixed it yet. I have asked total protect just to replace it bc they have spent more money are trying to fix the dryer than they could have already bought me a new one. The customer service at total protect has not been very friendly to me at all about this issue and not helpful.

I may have skewed expectations of what a warranty service, or just basic insurance for that matter is supposed to help with in the event of an unforeseen incident. We moved into our house almost 4 years ago, and one of our primary concerns was the age of some of our appliances, namely the existing A/C unit. As part of our negotiations the seller opted to provide 2 years of warranty coverage (via HMS Home Warranty) to alleviate some of these concerns. When this period expired my wife and I opted to extend coverage with HMS seeing as we still had concern for certain house systems (again, a focus on the A/C).

I reported a claim via internet on Tuesday....was given claim number and advised to call a certain company, which I promptly did! The company told me the earliest they had available was Thursday morning I said ok. I called that company this morning (Thursday) to confirm and was told they don't know what I'm talking about - that the claim number doesn't have a work order and they don't come to my area?????? I've been trying to reach Total Protect since 9:30 this morning and no one is answering! Is this all a scam????

We've had TotalProtect Home Warranty for years. We got a very reasonable cost for the protection that we got from it. It was a very good program and we were sold on that idea. Submitting a claim was very easy and simple. The technicians were all very confident. They know my system. They're keeping my 30-year old HP AC system alive, most of those things have died years ago. I feel confident about the quality of work that they're performing for me. We are very satisfied with the service. We really get our money's worth and would recommend them to people.

It's been extremely easy submitting a claim to TotalProtect. I have not made a contact through online message yet. I have used the telephone contact message. The outgoing message is pretty clear about what number to press. If you need to get to a live person it's easy as well. I have not had anything negative happen with any of the technicians that have come to my home. They've all been on time and courteous. If there was an agreement to call me, like 30 minutes ahead of time, they've done so. I've been very pleased with the service I've had. Quality of work was excellent. It's saving me a lot of money in the long run and I appreciate that. It makes me feel more secure about my home and the systems contained within my home. There's a back-up plan for me if something goes wrong.

I have had a fine experience with HMS. In fact, I'm getting ready to call them later this week again because my dishwasher's on the fritz. My only complaint about submitting a claim is it's automated, and automated voice isn't always understandable. Otherwise, I have no trouble. Moreover, the technicians they sent have all been great. They have taken care of whatever I needed in a timely manner.

My experience with TotalProtect Home Warranty was good. The highlight is the ease of service.

To be fair, I understand the goal of any insurance company is to pay out less to you than you pay them; however, with HMS Home Warranty the odds are stacked quite heavily in their favor. When they're selling you a home warranty, they act like they cover almost any repair; unknown pre-existing conditions? - No problem! But, what is buried in the pages of fine print are exclusions for all of the most common causes of home repairs. Their network of "pre-screened qualified service professionals" are more often than not neither qualified nor professional. I can only assume the pre-screening process is asking if they're willing to accept half what they'd normally be paid for their time.

I didn't have a home warranty provider, so when I saw TotalProtect's advertisement on my mortgage statement, I called and got their services. Claims is extremely easy with them, they have great representatives and I haven't had a problem with the technicians that came. They're quick - you call them and that number is open 24 hours a day, 7 days a week, and they seem to get right back to you. Now they're even doing the appointments for you which was really nice.

I thought I could make the payment with my mortgage so I went with TotalProtect. However when submitting a claim, it was very difficult at first to get somebody on the phone. Then I got moved to the online. And then online, it was difficult also because they didn't have my device. I have an evaporative cooler and their list of devices had air conditioning but not evaporative coolers. So at first they couldn't provide any service. I had to respond via email. Getting through them on the phone was very difficult but once I got in contact with them, they got me to the right person and got them out right away. They got the right supplier out that day and he came. The technicians were absolutely knowledgeable and courteous plus the quality of work was very good.

We purchased the HMS Home Warranty with our home in August 2014 resting assured if we had anything major happen with our stove, microwave, dishwasher or AC Unit, we would be covered. Our AC Unit went down, they sent a technician out twice and at almost two weeks later we were given nothing in regards to fixing our unit or covering a new one. Our family was out of our home for this entire time with three small children and HMS Home Warranty called and stated they would be repairing nothing and it was not covered. The inside and outside units were "mismatched" and no one figured this out until the claim was almost at 2 weeks. We were not told the parts were mismatched at the purchase of the home and feel HMS Home Warranty should at least give back the $100 deductible that we paid.

I love TotalProtect. You call them to submit a claim and they'd come out the same day and fix the problem - if not, they come as soon as they possibly can which is great. Their reps are always nice, friendly, and helpful. I also have nothing but good remarks for their technicians. They all know what they are doing. Overall, their whole process has been really easy and I have no problems with them. My girlfriend also had TotalProtect and she enjoyed it. I will also recommend it to more people.

When we bought our house, HMS Home Warranty was included in the sale. Submitting a claim was easy and my only complaint is that the people they contract out to can never come on evenings or weekends. It's always during the day when someone's got to be here, but that's hard to manage because we work. I had a Sears rep come check the dryer one time and it was fine. He couldn't fix it that day, but he came back a week later with the parts. It went good and I was satisfied with their work.

I had a different company before TotalProtect and they were just okay. TotalProtect offered more choices as to who could come and fix my products. Claim submission was very easy and we didn't have any issues. Their claims rep was very polite and informative. Moreover, the technician was very straightforward. He knew exactly what the problem was and was able to order a part and fix it. It is great to have TotalProtect as an option.

The Customer Service and general service of the company overall was absolutely horrible it was a long wait time just to here the same dribble from the unhelpful costumer service reps. No one was helpful in our claim which has lasted for two months and no one is trying to help us, luckily we have called just about every day for the past month or so but the results are minimal they are just now sending out a repairman to aid us and they expect us to pay a new deductible for the same claim we've been dealing with. When I first started calling I would ask for representatives that spoke Spanish because speaking English is hard for me however the supposed Spanish speaking representatives never answered and told me to leave a message with my name, number, and policy number. I left this message four times. They did not call back within the two months nor have they called back so I am left to assume the Spanish department at this company is something fabricated by the customer service in order to hang up on us quicker than normally. I have never dealt with such a truly horrible service in my entire life. Dealing with these issues has brought up one question in my mind though, Why do I pay these People if they aren't going to help me? I Feel as though i have been cheated by this company and they think of me as some idiot who will spend money on everything they tell me I need to pay well in return is it to much to ask that they actually service me? I am led to believe that it is indeed to much to ask of them to help me seeing as to how my problem is only now being slightly resolved after two months of a raised electrical bill because they have been too busy to come and replace one lousy piece on my A/C unit. This is a truly horrible service that offers the absolute minimum in customer care and service, and I want everyone to know of my bad experience to hopefully help people who are looking into this company for insurance purposes.

I got TotalProtect because they have good service and take good care of their customers. Everything in the claim process was easy and fast. All the technicians have done a good service and they would be on time. Their quality of work is good too.

Submitting a claim in TotalProtect sometimes takes a while because the phone just rings and then you've got to wait on hold for a while. I'm not crazy about that. The technicians are usually pretty good. The last one was well versed in knowing what he does and I'm satisfied with the work.

last month first of the month my A C went out.the technician came out three days later I get a call and the person is telling me what is going to happen and how much that I'm going to be out of pocket I agree to it after the second week I have to call every weekno one bothered to call me.at the in a monthI called him had a discussion with a man he put in his notice that he told me that I'm have to pay a different price.that wasn't the truth at the end of the month I got a call from the technician telling me how much that I'll will have to pay. a big surprise it was more then what I original agree to my opinion the first time I call my problem had so many holes in it. one person tell me one thing somebody tell me something else no one told me .I have to pay 769$ and I did not even agree on it.some people work there is not truthful and honest

I just purchased a home and the previous owners purchased HMS Home Warranty for me for the first year. Claim submission is excellent. They were very knowledgeable and gave me information for my questions. I moved in on the 30th, and that was done two or three days after I moved in. The technician that came to service my appliance was good because I haven't had a leak in my basement since that happened and the tube didn't freeze up. The only thing I am a little upset about is I didn’t feel like I should have had to pay a deductible that fast.

I had a home warranty provider before and I wasn't exactly happy with them so I went with TotalProtect. So far, submitting a claim to them is okay. I've only had one occasion when I was very unhappy because we had to wait over a week to get our heat back on downstairs, and it was the middle of winter. So I had to use the fireplace and go out and get wood every day, several times a day, in terrible weather and bring it indoors. And I’m 83, so it wasn't too easy and it's getting harder every day. So that wasn’t a good time and my fireplace doesn't heat up the downstairs.

It was a little difficult getting through to somebody at TotalProtect. But once I get through to a human, it was a lot easier. I live in a rural area and they have no service people here and I have to wait for them to tell me that. And only then was I allowed to get somebody on my own, which is ridiculous. If I'm in an area with no service people, I ought to be able to select somebody without the wait. So I've never had any of their technicians and I get people that I have used in the past.

TotalProtect is a fantastic company. It's easy filing a claim. I have never ever had a rude service rep. I am the type that the minute they answer, I write down name, time, phone number and date, and everything they say. If they tick me off or if I'm angry, I'd let them know immediately. A lot of them have also answered questions that I didn't even know I had a question. They're extremely excellent, courteous, and professional. Their technicians were also nice, very polite, and we're happy with their work. One time, I called them again because it turned out that the product they placed in my plumbing was faulty so it was leaking again. But there were no questions asked and no problems the minute they replaced it.

I have no complaint on TotalProtect. They are very fast and they treat us so good. For the things that I have called, they have been in my house right away. They're very good!

The last time I submitted a claim, there was a miscommunication between the provider and HMS as to what really the issue was and they did not agree with that so I had to end up paying out of pocket money and I wasn't really too happy with that. So that was an issue, only the first time it has ever happened since 1998. However, the quality of work is fine. So, I'm still satisfied with my last experience and would recommend HMS.

I looked into acquiring home warranty because, at the time, I had just purchased my home and I had all brand-new appliances. I'm a single mom, therefore I was trying to be smart as far as my expenses, and I thought that that was the best way to go because if something breaks, it's very expensive to fix. I went with TotalProtect over a different warranty provider because of the price. Submitting a claim is easy when you get through their call center. The claims representatives were definitely courteous and nice, and have good customer service skills, basing on their willingness to assist. However, there's always a breakdown in communication and that is very frustrating. So it might take more than one call to have things fixed.

My wife and I are elderly and we both have COPD. Our air conditioning unit quit running 4 weeks ago. We called to place a claim that same day. A week later they sent Del's Heating and Cooling to our home. The serviceman removed the cover and found a dead mouse and claimed the "mouse shorted out the control board". Total Protection Gold DECLINDE THE CLAIM. We paid two different companies to come out and both companies told us that the compressor was locked up and the control board was in a sealed enclosure and there was no damage from a mouse. I, finally, was allowed to talk to a supervisor. I finally got him to agree to send another company out to my home if I paid another $75 deductible and we agreed to stand by whatever the serviceman found, mouse damage or no mouse damage. They determined the unit quit running do to age and not because of a mouse. Total Protection Gold is dragging their feet and offering to replace my two stage Lennox air conditioning unit with one of the cheapest, lowest Consumer Reports rated single stage unit on the market and to use R22 refrigerant which will be restricted or outlawed by the EPA on January, 1, 2020 because it damages the ozone layer. If they would use the EPA approved 134A refrigerant the "A" coil in the furnace would have to be replace and would cost Total Protection Gold a few hundred dollars more. The R-22 refrigerant is being phased out so a 20 pound tank cost $400 just for the gas not including installation. I was told the gas if available after 2020 (4-1/2 years) could cost $1200 for a 20 pound tank. the current gas is about $75 for a 20 pound tank. When you call to place a claim you can only speak with a person with limited knowledge and if you ask to speak with a supervisor you get the run around. I have called numerous times a week about this claim and only was allowed to speak with a supervisor once and he gave me a direct phone number that does not go thru. I suppose he gave me the false phone number to get me off the phone. So beware of Total Protection Gold and check their approval record before signing up with this company. I plan to pay for the equipment and installation myself and then hire a lawyer to reclaim my costs. I've paid about $600 a year for several years to get treated like an idiot. The policy states Total Protection Gold will replace the covered system or appliance with a new one of comparable features, based on our research. So they determine what they think is equal.

My husband learned about TotalProtect from a friend. Submitting a claim has been pretty fast most of the time. When we call, we usually get somebody to come in as soon they can. Good interactions with claim representative and technicians are very respectful of the space. They performed well, I recommend them.

I first heard about TotalProtect through Bank of America. I got them in case something breaks down here. It's a good deal for $49 every month. It was very easy for me to submit a claim and the technicians have always been very friendly. They did everything the correct way and leave nothing half-done so I was happy with the job they did.

I've had a good experience with HMS. When I call, they're responsive and they get back to you right away. Sometimes they'll just schedule whenever you've got a problem. Sometimes it's an issue trying to get the contractors out but I know that they've got other things in their schedule. I had work done on my AC just recently and the contractor that came out for that was really good. I'd definitely recommend them.

TotalProtect was great. I first heard about them when I was doing my mortgage. They were the only ones that approached me. Claim submission is pretty easy. All I do is call them and they take care of everything else. They're always able to answer my questions and courteous to me. The technicians knew what they're doing, got in here and did their job.

I just closed on my first home in September and my realtor set HMS Home Warranty up for me. It's been very easy to submit a claim. Claims rep has been great. Once I place the call, someone is contacting me back within 24 hours with a schedule date and the information as far as the business that will be coming into the home, and fixing the repairs. And everything has been fair with the technicians, I haven't had any issues from anything yet. So everything has been good. When it's time to renew, I would definitely be renewing the contract with them because they've been great and I recommend them.

My experience with HMS has been very good so far. The warranty came with the house and the several times that we filed a claim have been very easy. The last one was just about three months ago and it was with the air conditioning unit. I have my own air conditioning warranty so they were the people I called first. The technician said, "Hey, here's the problem... Here's the cost..." which was very high. He also said, "Do you have any other insurance?" I said, "Yes." He said, "Well, you better call them." And that's all he did.

Submitting claims to them is no problem, I can do it online or just call. However, we had one issue but it wasn't with them, it was with the contractor (Sears Roebuck) during the last repair on our washer with a broken belt. They had plenty of time to get the new one installed but it was Memorial Day weekend so they took off early on Friday and didn't work Monday. But the quality of work was done well.

If you add up the monthly cost over several years time, you will see that all the common parts you will need are excluded. With AirConditioning they went so far as to give approval with an authorization number to replace the system, have the Air Tech. place the order for that system calling in the model # and making all the necessary arrangements for delivery to my address in my presence. This changed 3 days later and of course I took care of it myself. With the washer, I went several weeks of going to a Laundromat whileTotal Protect blamed the Service Company for noncommunication until I grew tired of going to a Laundromat in 95 degree Florida temperatures with loads of laundry while they did nothing to get the machine replaced. So if you think that they replace AC you need to know they won't. Call your local Appliance Companies and they can tell you which warranty companies they work with that you may want to consider. The original company out there seems to be the first and the best. I am unsure as to if I can say the name in this report so the initials for that company are AHS. Good luck!

HMS Home warranty was great and I would recommend them.

I used HMS the first time last month and the guy who came was very good as well as the claims rep I spoke to.

The experience with TotalProtect has definitely been good although my last experience with one of the technicians was not the best. He would say he was coming out at a third time and always had an excuse in not making it but he would put me off so late. The quality of work was fine though, just getting in there was the problem.

HMS Home Warranty was provided with the house I bought last year. When I submitted a claim, I got an immediate email back with the claim number and the service provider to call. They got the problem fixed that same week. The claims representative didn't have issues in getting the appointment set up. The technicians were great: on time, professional, personable and knowledgeable. After the repair, I haven't heard back from them since, so everything went smoothly on that end. Problem solved!

We like our home warranty plan. It's easy, if something happens we can just call and usually TotalProtect can get it done right away. We would recommend them.

We've been using HMS Home Warranty for quite a few years. Submitting a claim with them has been rather tricky but it gets done. The claims representatives were fine. The technicians that serviced our appliances were very nice, and they did way more for us than the company did. They did great work for us. As far as I know everything was taken cared of so I'm satisfied with HMS.

Our experience in submitting a claim had been excellent. It's been an easy process and HMS people are very helpful. The representative I dealt with was courteous and was able to answer all of my questions. When I called, they set up the contractors to come out. The technicians were prompt when they got here, and took care of the problem right off the bat. We haven't had any problems at all. I'm recommending them.

Most times, my experience submitting a claim was good except for that one time I put one in and the claim went in, but when they sent the person that was supposed to get it fixed, they didn’t know what they were doing.

We were looking at HMS Warranty when we purchased our home, and got it through our realtor. Extremely easy to submit a claim. Didn't have to wait or anything like that. And claims reps were professional and the technicians were very knowledgeable. I drilled them with a bunch of questions that I had about how the refrigerator worked and they were very cooperative, answered all my questions. HMS Home is quick to respond and at one point, we had to order a part, and even the part came fast as well.

My original claim was placed early in May, where I needed someone to inspect my AC/Heat Pump unit because it was not working. They sent a service company to inspect the unit and the service company reported back that the AC/Heat Pump unit needed to be replaced. A month and a half has gone by and if I do not continuously follow up with HMS, I would receive NO updates on what is going on. Additionally, it turns out that incorrect parts were ordered but this was only determined when the service company arrived to try and do the installation. I continue to wait for the AC/Heat Pump to be replace with the summer heat sometimes rising above 103.

waiting for call from Serv tech, had to call TP to find out that the Serv Tech called did not service in my area. I do not like the new system TP has recently decided to use, before I could stay on the phone when I called to put in a claim and they would schedule with a company then and there. there should be a way for customer to call Techs and then TP take care of bill beyond our payout!

HMS Warranty was good. Every time I called, they did what they were supposed to do. Just the last couple of times, it's kind of confusing and I didn't think it should have gone that way. But it did what it did, and everything's working. I'd recommend them.

We have used TotalProtect twice for our garage doors and the air conditioner. We came home from vacation on a Saturday night around one o'clock and our air conditioning was out. It was frozen up and it had a leak outside the unit. We called TotalProtect at one o'clock in the morning. They called back that Sunday and got somebody out here on Monday. Our air condition guy was professional, did a real good job. I talked to my buddy who's an air conditioning guy down the road. He said he would've done the same thing. Good service.

My overall experience with HMS Home Warranty was good. I would recommend them.

They had to order a part so the technician had to come back a second time so there was a little bit of a wait of about a week which I understand. But other than that the process of submitting the claim was pretty smooth. The technician was a nice young man. He did the work efficiently and no problem so far since the repair was made.

I went online to submit a claim to HMS and it's super easy. I called once and then the guys would come out to fix everything. Also we had one where they had to come back and in essence fix it again and it was free of charge. The technicians were pretty helpful in giving me pointers for stuff I can look out for in the future. It’s pretty cool.

They had TotalProtect on the house when we bought it so we continued it. Submitting a claim has been pretty good until the air conditioning went out. It took them about three weeks before they could find the part for it. I feel like I was pushed back because I had to keep calling to find out what was going on, but the work was fine when the company got around to doing it. I recommended them to a friend because it just was a first tick off I had with them. They're doing pretty good.

I am now in the third week of negiotation with this company on the repair or preferably replace our air conditioner. We are being passed around like a hot rock. We live in Texas and this is the month of June; my husband has COPD with 27% lung capacity. He cannot take the heat or the humidity. We have been told that our case is being expedited but it doesn't feel like it.

My mortgage company told me about TotalProtect. Claims submission has been fairly easy with them and all their technicians have all been really good. I've had no complaints with them.

HMS was offered when I bought the house and it has been easy submitting a claim with them. Everything went great when the technician came. They did a good job and fast. I plan on keeping the warranty.

I'm a real estate agent and have been dealing with HMS Warranty for almost 16 years. Submitting a claim is fairly easy with them and I never had any major issues with their reps. Likewise, I never had any problems with any of their vendors. Although it would have been nice if they had options at the warranty owner's expense to upgrade choices that are limited by the warranty. Anyhow, I have been satisfied with HMS warranty and it's something that I continue to recommend to my clients.

TotalProtect has been very good with me. I have had no issues with them whatsoever. Everything’s been great.

As a matter of fact, I actually hired the contractor that you sent out to replace the entire system. I was that happy with them. Overall, I had a very good experience with them.

I had HMS because I own a rental home. We called for a service and the plumber who came replaced the whole faucet. He did a good job and we were very pleased with the service we received.

Overall I'm very happy with them and I'm satisfied. But sometimes the price is a little too pricey. I took the enhanced TotalProtect and some of the work that people locally do here is cheaper than the co-pay that I have to pay. Also, sometimes the quality of the work is not good because I've had a leaky faucet for a while and every year and a half I have to get it re-fixed. I don't know if it's because it's old and have to be replaced or what...

It was easy to get started with HMS but I ended up having to wait over a month for the paperwork to be filed for me to get my ac unit. I was really disappointed because it was 80 degrees and I didn't have any ac. I was told multiple times that the paperwork was filed and that was going through purchasing. By the time I got the unit, the paperwork was actually filed two days before it was installed. So the whole time I was being told it was already done, in all reality it wasn't. But it's fine now, I'm going to keep the warranty.

Well worth the cost of the warranty. They were quick, efficient, and professional. They took my information and within a day, someone called me from the repair company. There was a small out of pocket expense but it was reasonable.

I had HMS when I owned my very first house and the seller offered a warranty for a year with the closing. When I bought my second house, no warranty was included but I remember how good HMS was so I reached out to them. Customer reps are always helpful - they go beyond their call of duty. They make sure that the company calls me back. In addition, the last technician who installed my hot water heater was very, very nice. He stayed even though I think it was past the time to get off work and made sure everything was working correctly. It was great and I had no problem with their work.

Submitting a claim with TotalProtect was very easy. And the claims representatives are always courteous. I've only had one issue with a technician since I've been under the warranty but all the rest have been fine and the quality of work is good.

Submitting a claim was very easy. However, it was all automated, I wish I would have been able to actually talk to somebody. We were only given a 1-800 number. But the technician was great. He called and came out right away. Unfortunately, he didn't have what he needed to fix everything but he was out as soon as he could when he got all the parts and pieces. It was wonderful. Overall, my experience with HMS was easy, convenient, and no hassle.

My wife heard about HMS Home Warranty when we moved into our house way back in 1993. We had to cover major expenses that would crop up and we paid into it for 14 years but it worked out well. Submitting a claim wasn't difficult at all. I contacted them and they gave us the name of a contractor to do the work and had no complaints about any of them. They were professional and showed up when they're supposed to. They explained everything and answered all our questions. They've been very good and everything worked well.

Submitting a claim was easy, I did it online and they contacted me right away. I explained the situation to the claims representative and was told what I can do under TotalProtect. The technician was very knowledgeable and he knew right away what needed to be done. The quality of work performed was excellent.

I called HMS Home Warranty for service on my air conditioning this past Sunday night. They came Tuesday and said that they needed a part to have it fixed. They also said that they would have to get in touch with HMS for approval, which they gave right away. Where the breakdown occurred was that they waited full 24 hours before they asked for the approval. It is already Thursday, and I still don't have any air conditioning in my house. I'm not so much blaming HMS but the air conditioning service contractor.

I'm fortunate with TotalProtect. I've had pretty good experience especially with the air conditioning unit. The AZ Eddy's AC people were wonderful and the one before them was also really good. I get more than what I pay for. The technicians have been more than helpful. They actually showed me what was wrong and were able to communicate effectively. The interaction was fair, and honest. I do recommend TotalProtect because they get back to their customers. I haven't had any difficulty or any issues with them.

HMS is the preferred warranty provider for our company. They have an easy claims process, very helpful representatives and good technicians who fixed our problems.

I've used HMS twice and I've been very pleased both times. I would definitely recommend them.

Submitting a claim with TotalProtect was very quick and easy. The claims reps were very helpful, courteous, and able to answer all my questions. The technicians that came to service my appliance were very pleasant. They were from two different companies and they both did a great job. The quality of work performed was perfect. TotalProtect has an excellent customer service.

It was pretty easy to submit claims but I had an issue with one guy that they sent out from Sears. He spent three hours just on his computer and talking on the phone, without doing anything, except for ordering parts. I told him, "How come you can't just take the serial numbers and the model number down and go back to your office and look all the parts up and order them? Because I got things to do, I can't just sit around." He said, "I can't do that. I got to clear each item before I look into another one." I said that's ridiculous. Then he didn't come back out and the next time he fixed the range and fixed the dishwasher because he said it was installed wrong. I said, "Why didn't you say that the first time?" Then he took the parts and everything back with him.

We thought about the age of some of our appliances and figured that a home warranty is an easier way to put away aside some money that can be used later on. We went with TotalProtect and over the period of time, we submitted three or four claims. Two of them were for the same thing about a year apart, but we've never had an issue. And the people we talk to are very, very friendly and know exactly who to contact to provide the service. I cant' say enough about them. Anyone that has been sent by TotalProtect, for the most part, have been quality people. They do the job, they know what they're doing and the job's done fairly quick. We live in a rural area but someone is usually out here after the call or within a week of that.

This home warranty came with our home we purchased and have had nothing but issues with them. Our AC broke and they have sent out 3 different companies, all charging a deductible and our AC is still not fixed. Every time I call I have to wait 30 minutes and talk with a new person every time. I have asked to speak with supervisor several times and they still have not called us back after 10 days. I would never recommend this company to anyone.

I first heard about HMS through the realtor. It was easy making a claim but making an appointment with them to come took a few days. Other than that I'm totally satisfied with them. They were rather prompt in coming and fixing the old water heater. They were very polite and professional. I have no complaints.

It took a little while before things finally got fixed. It took three weeks after TotalProtect came out to come back with whatever needed to do to fix the air conditioning system. It was hot and we had to wait a long time. But now it's working and everything went well when I submitted the claim. They were very courteous and got us the contract number right away.

The process of submitting claims with HMS is very efficient. The representatives are very professional and were concerned to resolve the matter in a very timely manner. The technicians deliver good quality service as well. In the winter time, I had an issue about the boiler being out and it was the day before Christmas. Someone came out and took care of it. I've had issues with the stove and refrigerator, and each time it was resolved. They were very courteous, trustworthy, with professional demeanor and not like someone who would just come from a local shop. 100% of the time, they have uniform and they have name tags, so they're recognizable. Without the service of HMS, I think that we'll be paying a lot of money for some of the things that we have to get resolved.

Submitting a claim with HMS has been extremely easy. I've done both of them online, which was quite convenient. The claims representatives followed up on a few things and they've been extremely friendly and very nice. Sometimes they want to get a hold of me and they're constantly trying, so that's always nice. The technician that comes for the air conditioning is just a little strange. He has a weird personality.

I've had TotalProtect through my mortgage company. It feels pretty outstanding. The claims process was simple and I had no problems with the technician - he's a very friendly guy. My wife and I love it. It's a good protection plan and I've recommended them already.

Denied claim against A/C failure as result of technician stating RUST and CORROSION we reason for leak in Evaporator Coil. Age caused failure. No preventative maintenance or care or mis-use cause the leak. Rust and Corrosion were a result of age of the system.

HMS has been responsive and I had a good experience with them so far.

My experience with HMS was all positive. It was always done right. The two contractors I dealt with were very conscientious about their work, so I was happy with it.

I had a furnace problem in one of my units covered by Total Protect. They sent me a claim number and asked that I call Super Air and gave me the number. It took about 2 weeks for the serviceman to get out there and after the furnace almost blew up in his face he said that it needed replacing. Then he left. Never got a call back from either Total Protect or Super Air. Two months later I call Total Protect and they say I have to pay $525. for replacement. What happened to the $85. service fee and than you are covered? They said Oh, you have to pay $125. for the emergency shut off valve (hmmm...just turn and it's shut off) then you have to pay $200 for installation and then you have to pay $200 for fuel modification....What? So I call a service representative and asked them about their warranty service and say what if my furnace goes out...oh, it is completely covered all you pay is a $85 service fee.....liars! They are a scam company.

TotalProtect has been very good so far. Claims process was easy with the very helpful claims representative. The technician was fine and the quality of work performed was okay.

I reported issue with my Heating on April 26th and today is June 25th and i am still waiting for my furnace to be fixed. First, one of the A/C company came and said the issue is with the board which took them a week to order but never came back to fix it. I call back Total protect and they send another company to look at my furnace, they decided to change the whole furnace since it was old and I was told to pay some amout from my pocket, which i agreed on May 21st. A new furnace was send to this A&H company like week after the agreement and until now i am waiting for them to come and replace my furnace. I call the A&H company and no one is there to answer and return your call. I call Total Protect and they are not able to get hold of them. Today( June 25th) I call Total Protect again and some how they were able to get hold of A&H company and we find out since furnace is not an emergency, they are waiting for weather to be cool down but where is the professionalism. They never call back and update their customers unless customer call them and ask them for the status of their issue. I will really won't recommend anyone to get home warranty from Total Protect.

HMS Home Warranty was included with the purchase of our home. Submitting a claim with them was easy. The claims representatives were good and helpful. The technician was really helpful too, and courteous. We had a little side issue problem and he came back out and got it taken care of.

HMS was recommended by our real estate agent and there seemed to be a lot of people in the area who went with HMS as well so we went with it. My wife handled the plumber which was very brief and uneventful. I got involved in the HVAC and the contractor completely performed and handled the work. There was a callback on our HVAC as to the amount of coverage, what would and wouldn't be covered. Both of the issues that we've had to report have gone pretty well. It was nice that we didn't have to get involved. I've been very happy with the contractors at HMS and with the work that was performed.

I heard about TotalProtect from my dad and it was good. I called to do my first claim, and online the second time. I liked the online because TotalProtect responded very quickly. I had a good experience with the technician that they sent. They were efficient and informative of how the process works.

I don't even know where to begin with all of the frustration I have with this company. I submitted a warranty claim for our air conditioner 18 days ago and they are still dragging this out with no relief in sight. HMS sent HVAC company #1 which diagnosed the problem. Because HMS wanted to order their own parts to save money, HVAC company #1 would not repair because they can't warranty the work using parts provided to them. It took a week of constant calls to HMS to get them to assign HVAC company #2 which diagnosed the same problem. I have been calling for days to get an answer on when our AC will be repaired. I'm on hold an hour each time.

I loved HMS. All I'd done is call and they took care of everything. That was real easy. I didn't have to do anything. And, they've done a really good job.

Everything went well though I was a little confused with the call that I made to them. They sent out a repair person the first time from here and then the next were from A&E but the service guy didn't know that it was under TotalProtect. He got it straightened out with no problem, he just called in. He did the job very well. He set up all the parts and he stopped the problem so there was no problem there.

The customer service representatives have been great thus far which led to my having a good experience with HMS.

Total Protect has always been very good. Their technicians always did a very fine job aside from being prompt, responsive, and knowledgeable. Definitely recommended.

HMS took care of everything quickly and efficiently. Also, the people that they had to do the work came within a few hours. I didn't have to wait days or months, it was really quick - within a 24-hour period. They're great and I have recommended them to others.

I've had TotalProtect for ten years. It's really easy submitting claims. I dial the number and it's all computer-animated. They provide me a contractor contact with a claim number, call that contractor and let them know the claim number, and they set up the time. Generally, it worked out great. Over the years, I've only had one bad experience with all the repairs with them. My most recent claim was that of AC fix and I was very pleased with it. The quality of their work is very good. I would recommend them.

HMS has been great. They've been responsive and they can contact qualified service providers out there whenever you need their services. I'm happy with HMS.

It was pretty easy to submit the claim. But we encountered an issue when we needed our water heater fixed and they were gonna send a technician out from Home Depot. We waited the 24 hours that they were supposed to call us back and they never called us back. So I called HMS and it ended up that Home Depot didn't service our area. So we had to wait the next 24 hours before we could get them out here. But the techs that they sent out were knowledgeable, respectful, courteous and cleaned up when they were done. The quality of their work was good. Though the first thing that they tried didn't work but the second one ended up working. And we had it working since then. It was a good experience and I'd recommend them.

Submitting the claim was not bad, but the plumbing company for the last couple of times has been frustrating. They wouldn't call me back to schedule an appointment. When I called them, they told me that there's no job in. I told them what it was and they eventually found it. Somebody just messed up how they did it, and this is the second time that the same plumbing company has done that. Then they come out again and again to fix the problem they have worked on the last time. I still paid another $75 and it's still not right which is frustrating for me. I like TotalProtect's customer service, but I do not like the plumbing company they gave us.

HMS Home Warranty is perfect. I love it! The only thing is I just called them a month ago. I had a problem with ac. And the guy came and repaired it. He was from a company named Cooling Comfort. He did a very good job, but he was not really a friendly guy. But the other one I called for plumbing was very nice. He did a very good job. But in general, I am happy. And I'm going to renew my contract. The only complaint I have is the first time they charged me $456, now they're asking for $556; $100 more. But the guy told me that was the first time for a new buyer. They have that rate then if I renew, that's going to be a little more expensive. But I don't mind.

My AC has been out for over three weeks. We filed a claim when it first went out and the next day received a phone # for a technician. After calling him and leaving a message, it took another day for him to contact me. He stated he was too busy and would not get to me for a week. He then asked me to describe the problem and after doing so, he told me to go to an appliance store here in Richmond (actually gave me the name of who to talk with) and pick up a "Hard Start" device and gave me instructions on how to install it. I installed it on the unit to no avail and wasted $20. He did not come out for over a week and then it was his son that showed up and was on the phone with his dad the whole time he was attampting to troubleshoot. He then found wires that had been spliced under the house and stated that this is causing no control voltage. He charged me the $75 and left without explaining what was next, he only stated that the warranty company would call me. After calling the technician for almost 2 weeks, Total Protect finally called and stated that the repairs are not covered. The only people who have worked on this unit was another representative that Total Protect sent out two years ago when we had an issue. But now Total Protect calls me and states they won't cover the repairs needed (which are still unknown) because ot the wires. I asked them to look up my account and see who did the repairs and the representative stated that it did not matter because they could not say that the last person did it. I then asked how they could state that I did it, and she replied that it did not matter because the wires were cut and not covered under warranty. So, I guess they will look for any excuse not to pay out the larger claims and rely on the smaller claims to keep up their ratings. I will never pay another dime to these people, it is nothing but a scam.

the company you sent out lie that he took a picture of my.air condation and saw dog hair he lie.he only look at it and said I see the problem. and said he ask me did we have a dog he said he was scare of dogs. he was not a person of good charter.

It hasn't been very good with HMS - I'm wondering maybe I spent money on an insurance that wasn't really there. It was hard to get a hold of anybody, they kept passing me off to different people. Nobody knew what to do. Something about their computers were down or something - they wouldn't do it by hand. I talked to five or six different people until they finally called me back. It's gotten me wondering if maybe it was a fraud or something. It's been two or three weeks now and I am still waiting.

I chose TotalProtect because they cover more at a decent price. The representatives who handled my claim were excellent. I call the 1-800 number and tell them what’s wrong and they connect me to someone that can fix a problem. The technicians got the problem fixed, and were very polite and professional. The quality of work performed was great. I’ve had no problems since they had fixed the problem. I've recommended them to a friend and she's getting TotalProtect.

So far it's been painless when submitting a claim with HMS Home Warranty. The claims reps were courteous and helpful. I've made two claims already. I didn't have any trouble. Everybody's been nice. The technicians that have come to my home were great. Lafayette Plumbing & Heating was the last one to come. They provided great service. I'm absolutely comfortable with the quality of work that they performed for me.

I do not recommend this company. I, personally, have had terrible experiences each time I've filed a claim. I finally had to cancel both of my warranty plans with this company.

HMS gave me a claim number and someone to call. They were out there that same day and got it all fixed for me.

I had a great experience with TotalProtect. They're pretty thorough and they call right back. I have done claims online and both times they gave me a number to contact. The first time was little faster. The second time took a little longer because the contact person that they gave me didn't service our area so they have to do research but I was satisfied overall. The claims representative was very friendly and helpful. The air condition guy was very friendly and knowledgeable. The other technicians didn't say much but they were nice. They told me what was going on and he explained what the issue was. It was something that wasn't covered under warranty and he told me I needed to probably change. Their quality of work is good and the unit is still working.

HMS Home Warranty is great. They were always very professional in everything they've done for us. They are terrific!

I wish I didn't have to give 1 star because I am completely disappointed with this company. I called for an AC failure and it took 3 days for them to get back to me once I submitted my claim. Then I got the technicians number to set up a time and the first available was a week out!!! Once the week past and they came out, I was given a call from Total Protect and they told me The tech OF COURSE found ONLY issues that are not covered under the warranty. The rep that called was quick to let me know everything was was not covered on ACs and could care less how upset I was at the findings. I even told him I was going write this review and he said ok that's fine. Should have listened to the others who had bad reviews. Waste of TIME and MONEY.

It's very easy to submit a claim to HMS, you just pick up the phone and call. The claims rep was able to answer our questions, was courteous and took care of everything. The technicians that came to our home have been helpful. The quality of their work has been great and we have no complaints.

My husband passed away so I'm a single mom on a limited budget. I thought a home warranty would be a good way to possibly defray some large repair costs so I got TotalProtect. I've had no issues with them at all other than the long wait times when I do have to call them. Their website does not work to place the claim. But other than that, they have been good and cooperative.

HMS is really terrific! Submitting a claim with HMS Home Warranty was easy. You just call them over and they set everything up. The representatives respond well. The technicians sent were friendly and helpful. They also answered all my queries. Over all, I like the quality of the work they have done. I have already recommended them.

HMS was suggested to us by the real estate company where we purchase our town home. Claim submission is an extremely easy process with them, especially compared to the warranty provider at our previous home. My husband spoke with the claims person at HMS - he just answered a couple of questions and basically it was very simple. We then got a confirmation on an email; in fact, they had already told us that we could call a contractor of our choice. The electrician who came was really good, he seemed very knowledgeable and thorough. We described what we thought was happening and he found out what the real problem was.

Having a home warranty saves money in the long run so I decided to get one and TotalProtect was recommended by my mortgage company. I've always had a very good experience with TotalProtect. All the people they've sent out have been very efficient. The quality of work that has been performed is very good. They found the problem right away.

When we first bought our house 21 years ago, the owner had the insurance on it through HMS. We have renewed it ever since. Claims submission is very easy - just call in, let them know what's wrong, and they have a provider right there to give you a call. (Sometimes they do ask you to call them or they'll call when they couldn't get someone out quick enough.) Their reps try to do all they can and I haven't had any problems with them, except this last time when they sent a letter in error - it wasn't time for ours to be renewed but they said they weren't going to renew it. But eventually they sent something right away for us and it was settled.

Our real estate agent had just purchased a home with HMS coverage and said it was the best for her clients as well. So we went with HMS also because of that - if she owned it as well, we felt pretty safe with it. Honestly, I was a bit worried as we were first-time homeowners but everyone was so helpful and it was such an easy process. They made the appointment for me, they followed up, made sure the appointment was verified. They were fantastic. I wasn't there when the technician came but my husband was. He said that the people who came were very helpful and also explained what problems that we're having as well as what they were looking for in regards to how it was written on this inspection because some of it looks foreign. I thought the quality of their work was great. This is a really good experience for me, I was very lucky.

Submitting a claim is simple and painless. I call them and then they send me out a technician to repair. I pay my co-pay and we're done. The quality of work that TotalProtect's technicians do is very good.

Submitting a claim with HMS Home Warranty was difficult. They kept telling us things weren't in the warranty. But, they ended up paying for it. If it weren't for one of their wonderful agents, it might not have been taken care of. The technicians they have sent out have been great, except for Atlantic Mechanical.

HMS was the one my realtor recommended. It seems pretty equivalent in terms of the deductible and the price to the others on the market so that's why I went with it. I think claim submission is very easy - I filled it out online, they called me, and they sent out a person who fixed the problem. I paid the hundred dollars for them and everything else was taken care of - the appliance is working great now. I think HMS is appropriately great for the value and easy to use as well.

I had two incidences recently. I was able quickly submit my claims online where they directed me to do so and the technicians that came here did a good job on both times.

HMS has been pretty good for most of the things I've called for. However, I disagree with the deductible. I have a number of things repaired here and I'm paying almost a hundred dollars deductible for almost everyone who came out and I think that's a little bit too much. Even for minor things such as the garage door that was not working and I knew exactly what was wrong with it but I didn't want to fix it myself because I wasn't aware of the electrical power. The technician just cut a wire and that was a little bit fast paced. For something as quick as that I had to pay a hundred dollars. They have no clear guidelines in terms of how much money that's going to be coming out of your pocket once you call somebody out. They need to just spell it out because it would be much better.

I've had HMS Home Warranty for years and we've been doing great. It's relatively easy filing for a claim, they just need to make sure they get all their data correct because the last one I called, the rep gave me Sears as a repairer and gave me a time and date. Sears never showed up nor did I get any kind of a call. But that's the only issue I've ever had with them.

I called TotalProtect on a weekend for a claim and they promptly called me back the next morning and made an appointment for that very day. It was excellent. The technician came and looked at the appliance - did two tests on it. It has been an awkward position for him to get to it but he didn't complain, he was very polite.

I haven't had any problems submitting claims at HMS Home Warranty. When I called in the claim representative knew what I needed and also both the technicians were professional so I didn't have any problems with any of them. Really good quality work.

5 star review are bogus. I rate it minus 10. Warranty came with purchase of house. Small items under or near deductible, no problem. Big ticket items, they will find a way to decline it. Some people nice, most were snotty because of my persistent calling. AC worked fine in 2014. 1st use in 2015, not working. Unit had never been serviced or opened. HMS called out tech who found fan motor burned out. Replaced fan motor. Still didn't work. Tech said when fan motor failed it caused compressor to overheat causing the lines to pop off. However when he reported to HMS, his paperwork stated the lines were disconnected. All HMS needed to deny the claim as they stated the unit had been improperly serviced. BS, it was never serviced since I purchased this stupid "no pay" warranty. Spent $3,200 my money to replace unit.

Process of submitting claims with HMS has been very easy. Claims reps have been very pleasant and helpful and I've had no problems with any of the technician who has been here. So far I’ve been very fortunate. They’ve been very good!

I have had my warranty for several years and have filed two claims. I called yesterday regarding my AC not cooling. A Tech was dispatched very quickly and assessed the situation. He said it was my ductwork. I read my contract and it said ductwork was covered as long as it was accessible which mine is. Of course TP did not call me to follow-up, so I called to inquire about the status and the nice rep informed me that my ductwork was not covered. When I questioned why not, she said only the ductwork from the unit is covered. The ductwork is coming from the unit so I do not understand how my claim can be denied? Well, you are losing a customer. I have signed up with Choice Home Warranty for a lower service call fee and they indicate they cover ductwork for airflow and will allow you to replace your applicances with the same brand. TP wants to tell you the brand you can replace with in the case of the claim I filed when my refrigerator went out and I had to pay out of pocket to replace. In 30 days, I will no longer be your customer! Buyer beware!!

I've never had a problem submitting a claim. The people there have always been nice, professional, and very helpful. I also have never had a problem with any company that they've recommended except the last one that came to fix my washing machine. I was displeased with them because it took them over seven days to get a timer to put in my washing machine, and I felt like that was a little much. Nevertheless, I recommend them. I have told a lot of people about having a home warranty so you don’t come out of your pocket with so much money at one time.

My hot water heater broke, the service rep. sent took it apart a pretty much destroyed the heating component, I didn't know this until me a Total Protect told me it was going to cost a total of $675.00 to fix the unit. I told them they are crooks and called a reputable company to fix it. That's when I found out what a mess the Total Protect contractor made of it. This has got to be insurance fraud at its best/worse. Stay clear of this company.