Cinch Home Services Reviews

I decided to change to TotalProtect because we had them before in another state and house and had no problems at all. Submitting a claim was really good and fast. They've just done the once or twice now. I haven't had to use it very often but we do when we need to and glad they're there.

First they sent someone out to replace the fan limit switch - that went well. My heat was up and running. The guy messed with some wires in the lower unit. I did not think too much of it until I went to use my air conditioner that summer. Now my blower keeps shutting off and my compressor keeps freezing up until it blows the breaker. I have had them out five times since. One time they charged me 75 dollars. Said it was my thermostat and they wouldn't fix it. I have been through five thermostats since then. The same problem. I have to keep my blower on manual override so my compressor don't freeze up.

Overall, HMS Home Warranty is a good company. Some of the contractors are slow to call you back. Plumbers don't have weekend hours, which is stupid. I needed a plumber twice and could not get any service. That's one thing that really needs to change about the company because things happen 24/7. Plumbers usually make a lot of extra money on the weekends. And it makes you not want to renew. But I renewed for the fourth time this year since HMS does what it says it's going to do. But little things matter a lot to a consumer who's paying for the service. They don't want to have to wait extended period of time to be serviced.

We got TotalProtect through the bank. Submitting a claim has been an easy process and I would recommend them.

The protection given by TotalProtect is great and it is very easy to submit a claim. However our refrigerator is still broken even after the technician fixed it twice already. He apologized for it nevertheless. I still see that experience as being very helpful. I'd recommend TotalProtect to a friend and I want to buy a new warranty from them for our new house as well.

HMS Home Warranty claims process was relatively easy. I made a phone call and the claims representatives was courteous. They took the data and scheduled someone to take a look at the issue. Then the technician showed up on time, explained what was going on and fixed it. Everything went great. It's nothing less than I would expect from HMS Home Warranty.

I've had TotalProtect for years. The contractors that they've sent to our home were excellent. I'd recommend them to a friend.

Our microwave oven went bad and TotalProtect repaired it and it's doing great now. We also filed for the heat pump and the two young men did a very nice job and were very courteous. However the inside unit had a slight leak so TotalProtect sent another man very quickly to repair it and he was very good. I'm happy with TotalProtect.

HMS has gone in with the home purchase though they were the name that stuck out in my mind since I used to be a realtor and I've dealt with their reps before. Their reps are very friendly. She knew my name and we've talked nothing so much in particular. I only sold one house in the six months I was realtor and I don't think the buyer or the seller were interested in a home warranty, but I had full support from them as a vendor. On the other hand, my interaction with their technician went well. The only drawback was the length of time it took to get the part. I'd file the claim online and I had an email back within minutes with the claim number and the vendor's number to call, and had an appointment scheduled for that Friday but it took a week and a half for the part to come in. The washer works fine now and overall, it was a quick and very easy experience with HMS.

Submitting a claim with TotalProtect was very fast and easy and their customer service is very nice. I like their contractors except ProServ who they sent first to fix my refrigerator. They came and looked at the back of the fridge then they took out much of my deductible although they didn't do anything. I didn't like that and TotalProtect should not give them to other customers because they didn't fix my refrigerator. It was bad and the one who really fixed my fridge was M-Y Appliance. They're good and honest people and they explain what's going on. Overall, TotalProtect is fine.

Our air conditioning upstairs went out so I followed the procedure outlined in my home warranty. I called it in and had a guy come out and look at it. He said that he had to order a part and it would take three to five days and that he would call me back after. Having no air conditioner in the summertime is a problem, and it's especially stressful with a 20-month-old baby sleeping on a mattress on the floor downstairs because that's where the only working AC is.

We were with another warranty provider but they increased our premiums, so we looked for another company and found TotalProtect. We saw some good and bad reviews, but we decided to go with them and so far we are happy. We had a problem with our garage door once but otherwise, we were fine with TotalProtect. I do also like the contractors that they send out to fix the problems.

Their claim-submitting process is pretty easy. Although the first tech who came out couldn’t fix my unit, but HMS was able to send somebody out again later on that figured out what the problem was. Also, I had a misunderstanding because I had 2 AC units and the paperwork said it covered both of the units, but HMS told me they only cover for one. So the sales rep did research, called somebody else, and placed me on hold. She didn't know the answer but she found it and that was a key importance for me. I’m happy with the service, but they should have been more explicit concerning the units because even when talking with the person I bought the house from, they were under the same impression also and that's why they listed it in the closing papers.

All is well with TotalProtect, submitting a claim is an easy process, but finding the right person that will respond is the big deal. We've had two kinds of contractors that have come out with our air conditioning. One wanted to do one thing and the other came along and said, "Well, this was done the wrong way." But we think is the unit is undersized, they just haven't figured that out yet. So we're kind of disappointed in that. But in terms of the time and estimate they do, we're totally happy.

I first heard about TotalProtect from Bank of America a number of years ago. Their claims submission is an easy process. They also send out technicians that are friendly and are able to answer my questions.

I'd recommend TotalProtect especially if you have an older house with older appliances. We've had them for a while, and we've been pleased in the easy submission of a claim and with the contractors they've sent to our home. They've always solved the problem and done what needed to be fixed.

We were selling our house, and a real estate agent suggested that adding a home warranty coverage would help in selling it. We didn't know anything about home warranty providers, but she recommended HMS Home Warranty, and we decided to go with them. When we finally moved to Kentucky, HMS was also offered there, so we decided to renew. So far, we've called them for a couple of plumbing issues, and they sent somebody who took care of the problems. However, one thing we are a little concerned about, is our air conditioner. We've called about it a couple of times, and the people that came did little things that fixed it for a while, and then it breaks again. So now, I don't know if it's the repair person's fault, or if it's time for our air conditioner to completely die since it is kind of old. Other than that, HMS has been very good, and I am happy with them.

I've had TotalProtect for a while. I discontinued because my new dishwasher had some work done, but it still isn't working. I didn't want to call back to pay another fee just for the technician to do the same thing. Other than that, they were okay. When I had an AC problem, they sent someone from Sears and he was very good. I've recommended them to several people because they were good when I had them.

We like TotalProtect a lot because they’re good. But the last experience we’ve had has been pretty bad. It was our pool and they hired one company to do it and had to wait five weeks but they never fixed it. Then they called me up and asked about it and I said, “The guy never came.” So then she did a three-way call and the guy goes, “Well, they just have a filter and they can just wait.” And I said, “Really? It’s not a filter. It’s the infiltration cleaning system.” He thought that’s what it was and it wasn’t. Our pool wasn’t being able to self-clean itself like it’s supposed to.

Submitting a claim to HMS has been excellent. Their reps have all been easy to work with and the people they've sent out have been very knowledgeable. They were professional and skilled. HMS is also quick to pay out. With our first claim, they couldn't find anyone within the network so we had to pay out of our pocket, but they were quick to reimburse - about four weeks. The only thing I hope for them to improve on would be on the wait time on the telephone when you're calling, doing follow-ups or getting information. A lot of times, I've waited up to 40 minutes. But other than that, I would still go with HMS if I were doing it again. My brother is now going to sell his home and I recommended HMS to him.

I've had TotalProtect in the past and when I used them, it seemed to work okay. I liked the contractors that they sent out to our home and it was easy for me to submit a claim.

TotalProtect has been trying to get a contractor to come out to us and they finally found somebody this afternoon after three tries. This time they're trying to service appliances - an inspection. Overall, TotalProtect has been alright.

Claims processing with HMS is an easy one. The claims representative has been very helpful in setting up appointments and they call me back to let me know. Most of the technicians that I've had have been very well and intelligent as far as the product that they're working on. It's very helpful knowing that if something goes wrong, I can have it fixed very easily.

Every experience I’ve had as far as contacting TotalProtect about any issues regarding the claim has always been settled quickly. I’ve had no delay in getting service and was pleased with the work and attitude of the last two contractors that came out. So I’ve got nothing negative but praise for this company. I’ve actually recommended TotalProtect to a couple of people that I know.

My experience when submitting a claim with TotalProtect was fine. So far, I liked the contractors that they sent out to me.

I submitted a claim for my ac, I was assign Healthy home heating and air here in Tampa florida. A technician came to my house gave me a diagnosis and told me that he was going to order a part,It's been 6 days and no part yet.I could not sleep in my house because it was to hot so I decided to call another company and the technician fix the problem in 15 minutes he told me that there was nothing wrong with the part it was 2 loose wires that he put back and my ac was running! I couldn't believe it. I call total proctect every day and they wouldn't send another company so I had to take it upon my self to solve this problem . I'm thinking about canceling this contract.

It's quick and easy to submit claims with HMS Home Warranty. Like everything else, they give you a window that's too broad, sometimes during the morning or in the afternoon but everything else is nice. Their claims representatives have been great and very responsive. The technicians have also been great and so as the quality of the repair. They're very knowledgeable and their troubleshooting skills are very good because they're able to pinpoint the issue right away. I've only used them twice so far and both issues have been solved the first time around.

It was a good experience submitting a claim with TotalProtect Home Warranty, and their reps were friendly. We had one technician who took care of our air conditioner and they’ve been really good. I’m happy with my experience with TotalProtect.

24 hours and I still have not received service to repair my leaking water heater. Customer Service said turn the water off. Do they know the water in the tank is still going to leak out. Doyle Plumbing has poor customer service as well

Although we haven't had to submit a claim yet with TotalProtect, our experience with them has been fine and we've had no problems.

This was our 3rd call on the same claim for an AC unit that was not working. We set the appointment with the vendor they selected for us, they came promptly and identified the problem. When they called in the repair cost to HMS they were told their parts were too expensive and they would not be able to do the repair. HMS requested 24-48 hours to "research" where to find less expensive parts. In the meantime, it's approaching 90 degrees, I had to take the morning off work and the service technician will have to make a 2nd call once the cheaper parts are delivered -- what is the cost of that? Why did HMS connect us with a repair company in which they were not willing to pay? Customer service just told us "There was nothing we could do." So a repair that could have been done in an hour will now not be done for up to 48 hours. Very disappointed.

The HMS claims representative took care of me. They have been very efficient and accommodating. They replaced a garbage disposal and were prompt and there the day I called them. I'm very satisfied with them and would recommend them.

I love my overall experience with TotalProtect but I wish there were more people that work with them located closer to us so they don't have to come so far to our house when we do have a problem.

Submitting a claim for HMS warranty was easy because it is generic. You go in there, you fill it out and a day later, they contact you. The one thing I don't like is I’m challenging a claim right now and I’ve had multiple people call me for that same issue because there’s no communication within HMS so I’ve had to talk to multiple people about the same claim even though it's on my file and on my notes. They just have to read it.

I live in Texas where the average temperature is over 95 degrees. My service request was initiated back in July 2015. I paid one company $65.00 to perform an inspection on my AC unit. The guy came and didn't do anything. I called the CS office at Total Protect and had another company come out which was the same company that RED TAGED my Furnace a few years back. I have a RUUD that was installed back in 1977 or so, and Total Protect is replacing only the Coil in the Air Conditioning Unit and is Replacing my Furnace Now. So, I have to pay another deductible of $335.00. With saving energy, and being environmentally friendly, I would think that after 3 or 4 years at $49.95 a month, you would have replaced the entire unit with equivalent. I am getting a Goodman with a 10 year warranty and not a RUUD that lasted almost 38 years. Because my coil and furnace is being replaced with a energy rating below what is recommended, here continues my high energy bills. Today, is August 30, 2015 and no work has been performed at my home. I could have purchased a new unit inside and out for the amout of money I have spent.

My wife told me about TotalProtect. She might have had this protection years ago in her other house before we were married. Everything has been good with the technicians that they sent out.

My wife's parents had purchased the program for us as a gift. Then we could go over the payments of it or after they get us to do it. We love it. It's awesome. The contractors that they send out to our home are always nice and very courteous.

My real estate agent referred HMS to me and said this would probably be best for me, so I just agreed with her since I’ve never had one before. When I submitted my first claim for my air conditioner, they sent a guy out who was very slow in fixing it. It wasn't that big of a deal, but it just went slower than I expected for an air conditioner going out in the middle of summer.

TotalProtect has excellent customer service plus they also send out good contractors. The guy from Vo Mechanical, the contractor they sent to service our water heater, is excellent. He's knowledgeable and know what he's doing. Fast Lane Mechanical, the air conditioning people they sent, were really good too.

I'm very satisfied with HMS Home Warranty. The claims process is very user-friendly and the representatives answered all my questions and were very courteous. However, I wasn't too happy with the technician. They cleaned the icemaker, reinstalled it but it makes ice very slowly. So I called them and they brought a new one. But we're having problems with it as well. They said it was going to take about four hours after the installation before it started making ice, but it actually took a whole day and a half before it did. I almost started to make a complaint against the company because I didn't think they were the best.

I didn't have a manual with my stove and so I called HMS. I thought something was wrong with it but it was simply because I didn't know how it works. The guy that HMS sent showed me how and everything was good. He was very polite, nice, and didn't make me feel stupid. I also called HMS when I had problems with the toilet. The person I spoke with was very polite in getting me a number of the company. I called the number and a man came out and unclogged it. Two days later however, it was clogged again. He charged me an additional $75 and it surprised me since I didn't think I had to pay anything additional, but hopefully, nothing else will break down. Still, I'm glad I have my HMS home warranty.

I've had some problems with TotalProtect. As a matter of fact, I've thought a few times about switching to another company. I don't like that you never get to talk to a live person with TotalProtect's recorded version of submitting a claim and a lot of times, you don't get a confirmation number or a case number to follow up. Also in many cases, they don't give the contractor's phone number so you can stay in touch with them. In addition, most of the contractors they sent have been Sears and they've been good but the others are not thorough enough. For instance, the plumbers were good but the air conditioning people leave a lot to be desired.

I was fine with TotalProtect but I wasn't too happy with the service man. When he came out the first time, he told me what was wrong, ordered a part, and had it delivered to me. I made a special trip to FedEx to get the part when I got off work because the part was going to come the day before he was to come and there was nobody home during the day.

The realtor we were dealing with told us that HMS Home Warranty was very good company, that people have been really satisfied with them and was a good deal for the money, so we decided to have them as our warranty provider as well. They're pretty good, and the only problem we had with them was when we had a water-heater go out, and the person they had us call didn't even install water heaters. When we finally got the right person, I had given him wrong information about the type of water heater we had, so he had to go get a different one, and everything was taken care of really well. I wasn't able to be there for the install, but when we finally got a hold of each other, he was really decent about everything, and didn’t complain at all.

I requested service to fix microwave. The total protect had Sears as service provider. For more than one month, and 4 times appoiment. The microwave is still not fixed. In addition, the technicia even did not show up because of the mistake by the company. The y company insists to fix it by the same service provider, and I have no other option such as buy out, replacement etc. I wonder how a customer could take it if it is fixing a furnance, or air condition for such a long time. I will not buy the service any more.

My friend used TotalProtect Home Warranty and since we're staying in a fairly old house so I got one as well. When I submitted a claim, it was very easy. My interaction with their reps were very informative. Their technicians who came to our house were even more informative and very generous. The quality of work was great and done in a timely fashion.

August 20th, I submitted a claim for my A/C. August 21st a Customer Service Agent from Total Protect cancelled the first vendor and conference me in with a new one, Healthy Home Heating and Air Conditioning, that asked to treat my claim as an EMERGENCY. A technician came to my house made a diagnosis and left. He said he was going to order the part and be back Saturday August 22nd; my son forgot to ask of what year. Not once TP or the vendor were able to provide an ETA about anything. I dont understand why they cant track the part in this day and age when I can track a letter and they post all the information on the web. Maybe they used Pony Express. My Dog is in a friends house she couldnt handle the heat. As of today, August 26th, we are all clueless as to why we havent even received an ETA on the work that needs to be done or even when the part is to arrive. Again anything can be track nowadays.

My HMS Home Warranty came with the house I bought. The previous owner had it and I continued with it. So far, I have no complaints. Filing a claim wasn’t difficult at all. It is an easy process and everything has gone well. If I had to call someone out or wasn't satisfied, it was taken care of. They’re very knowledgeable. If there’s something you need to know about your appliances that you didn't know, they would tell you. Overall, I had a pretty good experience. Their customer service is really excellent and I’m a satisfied customer.

The best experience I've had with TotalProtect was when they were unable to fix my dryer, they replaced it with a whole new one. I only had one mishap which was when I first reported a claim online. They came out but what they came out for was not covered by the company, and I wasn't aware of that. So now I talk to a representative about what's going on first before doing it online as I want to make sure the services were covered. Other than that, the technicians have been great and they let us know what's wrong and what they're going to do. They're usually on time. I have recommended TotalProtect to a couple of homeowners that I know.

The mortgage company sent me some information on TotalProtect. I had warranty before for my house in Indiana. When I moved here and had my first house, I didn't have a mortgage on it. I just paid cash. When I bought another house, the mortgage company sent me information and I thought I should have TotalProtect. I called them and signed up. I had no problems with any of their claims reps. They've been good most of the time. I had one bad experience with them a couple of years ago when I submitted a claim regarding my air conditioner. That was a hassle for almost two years, but everything else had gone well. I also had one problem with one of their technicians from Greenville. I told them I didn't want that man back in my house. Overall, I am happy and I've told a lot of people about TotalProtect.

It's very difficult to get what you need with HMS. The timeframe is my biggest deal. But my last experience was pretty good because I was very determined. My dryer had gone out and I was very persistent in contacting the provider but I never knew that we would call them. Normally, the rep would do that for us so I'm not really happy with them.

Their claims process is sometimes difficult and sometimes easy. The last transaction I had with TotalProtect was with the air conditioner, and it took me a couple of weeks to get somebody to come fix it. But I would still recommend TotalProtect.

We switched to TotalProtect because it was the one being offered with our mortgage. Their claims process was simple. Sometimes getting the people that are supposed to do the work is a problem but overall, it hasn't been bad. The technicians work have been very good in most cases and everything was totally fixed.

My experience with TotalProtect has been very good and I'm happy with it. It's a good deal so I would recommend them to friends!

We had a home warranty already and we let it go. But since we've been in the house about eight years now, I realized that we still need it. I was looking around and I talked to my mortgage company. They mentioned that they had a warranty and got us to talk to TotalProtect. The only problem we had in submitting a claim was finding somebody local. They didn't wanna use the gentleman that we had used before. They were sending somebody from New Orleans, Gulfport or Biloxi. The claims representatives were really nice and didn't have issues. Once we submitted the claim for them to come back, they will often let us know who they are going to send. I also didn't have any problems with the technicians who came out. They were very gentlemen and nice. They cleaned up after themselves.

I've had TotalProtect for a long time and submitting a claim has been fine. I call them up, tell them what the problem is and then they get it fixed so I'm happy with them.

Total Protect was part of my home package. It's great submitting a claim, like I called them and their rep gave me a number to call and I called this number and made an appointment. Then they came out, did their thing, and left. The technician who came to service our appliance was very thorough. I have no complaints at all and will use them again.

I have been without hot water for 49 days and counting due to poor service and incompetent service partners. On 5 July I contacted HMS Home Warranty regarding my water heater, which was making a terrible noise. As of 22 August, they have yet to provide the part that will resolve the issue. On 6 July they sent a technician who was not qualified to work on the water heater, but told me that he believed it was emitting carbon monoxide. I called the gas company who came promptly, confirmed it was carbon monoxide, and turned off the gas to the water heater. This took a full day, during which I was unable to go to work.

I thought it was a good insurance and investment so I went with TotalProtect which was offered by my bank. Our experience has been good, however, their claims representatives are not always of the highest quality. I also learned that most of the reliable businesses don't go with warranty companies so they leave it to the second tier. But depending upon what the claim is, most of the time I get good results. Some jobs are better than others, but I would still recommend TotalProtect.

We've had HMS for seven years ever since we bought the house down at Wood River. They've done everything we've ever wanted when we submit a claim and they've been there within a day or two and got it fixed.

I've had a great experience with Total Protect. I never had any problems. I submitted a claim one day and then the next day they gave me a claim number, then the next day I'm making my calls. I talked to a lot of claims reps once or twice and every time I got through to someone he answered all my questions, reassured me and told me where to call and how to get in touch with him if I needed to call back. They tell me about the new contract and I make my calls. They have great quality of work. Nobody's inexperienced. People that did come to do the work were well-mannered and friendly and they explained to me what's going on with no problems at all.

Had to replace a ceiling fan and Total promised to rebate us $95 if we bought the fan/light and emailed the invoice to them. I receive a confirmation email that they had received this from me and to wait 4-6 weeks for them to handle it. I did and called. They told me they had no records of receiving an email. I told them their system verified that they HAD received it. Their solution was to email it again and wait ANOTHER 4-6 weeks for them to do something. Not holding my breath on that happening.

Some of our experience with HMS were good and some were bad. Their sales reps and technicians were very good and friendly, but it's the claims that caused the hits and misses. Some of the things are not covered and one time, we had trouble getting somebody to come fix our Sub-Zero fridge because HMS couldn't find somebody who would come out to our house in the country.

We chose TotalProtect Home Warranty because it was comparable in price to what we had before. We left the other one because it seemed their prices keep creeping up. TotalProtect doesn't do that because then we'd be shopping again. The claim submission was smooth and I've never had a problem with the claims rep. I'm satisfied with the technician.

We had one incident when we weren’t satisfied with HMS. We called them about our stove when the pilot lights wouldn't work when we put them on and the tech they sent out had to take the whole stove out because none of them would light up. He took it home and it was five days before he finally brought it back. When he did, he says, “Okay, they should all work now,” and they still didn't work.

Its been weeks in florida summer with no air conditioner as your company decided how to handle the bad compressor. After weeks of deliberation, you offered me $900 to go away. I refused and ask you fix the air conditioning as promised.

I have recommended TotalProtect to friends and neighbors.

I've had no problems in submitting my claims, and the reps have been friendly and courteous. The techs that HMS sent out were fine except for the guy that took care of my refrigerator when it stopped working. When he came out, the refrigerator was working again, and he said, “Well, there’s nothing I can do because it’s working.” He told me that I can call him up if anything happens in the next days. And I was like, “No, it don’t work that way.” The refrigerator had the same thing happen before and they had to replace the motherboard. So when I told him that, he went ahead and replaced the motherboard. Initially, he was just going to leave and I didn’t appreciate that. But after the repair, my refrigerator is working and so far, so good.

I had a dryer issue with the company that TotalProtect was sending out. They came out and never did come back. So I was back and forth calling them about it. It took me about a month to get the dryer fixed. But after that, I had a refrigerator problem and they responded to it promptly. So besides that problem with the company which I don't think they're still using anymore, things has been fine.

I've been a member of the TotalProtect program for many years and I've had a good experience with them. A few things were not covered by other warranty home providers like if my garbage disposal goes wrong, so I chose to have TotalProtect. When submitting a claim, I've had very good experience. I call them right away and I receive a call who will be coming to see us. Once they call, they are on time and it was very quick. I'm totally satisfied with them because whoever answers the phone, they know what they are doing and they give me the claim number. When the other company calls or I call them, they already have the information. It's very fast, quick and the quality of work is up to the mark.

I looked at HMS Home Warranty and liked what they offered so I went with them. The technicians were pretty cool, personable, and down-to-earth people.

I'm totally pleased with my overall experience with TotalProtect because they were very persistent in trying to get me some service. I would recommend them to a friend.

We had a problem with our sump pump and we called HMS. They referred us to a plumbing company, and they bought the cheapest pump on the market. Two other plumbers told us about this and I didn't like that. We had to get one replaced and we paid for our deductible. Still overall, they did a satisfactory job.

I like TotalProtect. I always request from them Complete Mechanical because they seem to know what they’re doing unlike the other people that have come out.

We bought a home and it was covered under HMS. I had no problems submitting claims to them. Everybody was good from the first call right down to the service technician - he was excellent.

We were retiring and thought that having a home warranty would be a good way to set up a budget for repairs. We knew our top number for the year except with the deductible. For 12 years that we've been with TotalProtect, we haven't had a problem about any claim that we've submitted except for the last claim. I either called or wrote when we had a problem with the refrigerator and the guy was out here for a long time and ended up saying that the part was bad, so he ordered the part. When it came in two days later, he put it in and found out that a wire in the back was broken so he fixed that. There was nothing else wrong in the first place and so I thought he screwed up and then took advantage of TotalProtect because he charged full price. But the quality of repairs for most of the time that we've had somebody, with very few exceptions, has been good. We have recommended TotalProtect.

All is good from submitting claims online up to the contractors that HMS Home Warranty sent.

I heard about TotalProtect Home Warranty through my bank two years ago when I purchased a house. I got it because I knew that I would have things that would need repairs, and it was just much easier to pay it on a monthly basis. Filing a claim was efficient. I had very minimum contact with their claims representative, but they took time to listen. After that, they gave me my options and set up an appointment. They had good customer service. Their technician was also very efficient and professional. In general, I was satisfied and I feel what they did for me was adequate.

I live in Leavenworth. WA, which is over a huge rage of mountains with only two mountain passes between us and Seattle, WA,(which is about 150 miles away) and all other coastal communities. Fortunately I live in a fairly new home, built in 2007. When my first Home Warranty ran out I picked Total Protect in 2012 to replace it. They had a reasonable rate, and a good reputation. I continued with them until I cancelled our contract in August of 2015. Why, because they actually could not service this area. I lost my AC during a heat wave of over 100 degrees. I am 85 years old, and the heat was unhealthy to say the least. When I called their service department I was told they had a serviceman in Everett, WA (over 100 miles away), and he would get to me within a week! This was unacceptable. So, I called a local serviceman, that installed my unit, and had him come out. I asked if he'd call Total Protect, and he replied that his company would not deal with them, & you probably won't find a company on this side of the mountain who would. I was frustrated, so I called Total Protect & asked what I had to do to get my AC unit repaired. They replied that I had to either use the repairman they would send out, or pay for it myself. So I did, and the final cost was over seven thousand dollars. Why because, i chose (as a homeowner) to get a new unit at $7,000 with a TEN YEAR warranty, over a $3,000 repair with a one year warranty! Knowing that Total Protect really didn't cover me! My beef with Total Protect, is they issued a policy that they should have known they couldn't provide reasonable service too. Other companies admitted, when I called, that they didn't cover Chelan County, WA. Total Protect said they could. Oh, they can, if they can find someone on their list, who will drive over the mountain. Than their are times when the Pass is closed, and no one can get over it! My new company not only can respond, they gave me a list of local companies, they have contracts, who will immediately respond to my needs. I'm upset that I paid them for several years, not knowing that I really wasn't covered. Oh, they admit that I never filed a claim, I couldn't, because under the rules of the contract, you MUST get their approval first, & get a claim number, before a claim will be accepted. I sent the big on right to their CAO, who didn't even take the time to reply. Even than, I was only asking for the $3,000 estimate repair bill, & not the actual cost of replacing the unit. For the record, :"I am disappointed that Total Protect lied to me, & took my money for three years, knowing they could not cover my area for service, in a reasonable length of time. My warning to others, is to make sure the company you pick, can give you the names of some of your local service facilities, before you contract with them."

I've had no problems with HMS. I never submit claims online, I always call and have no problems filing a claim. Their contractors have been good.

We've only had a few claims in the whole time we've had TotalProtect but everything's worked fine. And they have a 24 hour turnaround time on emergencies. But when we had our AC issue, it was quirky that the guy who came out had to come back because it was something different. When he was here, the AC was working and the issue wasn't showing, so he left. But when I got home, it wasn't working again so we called TotalProtect back and they got someone else on it. They found out that it was the motor and they came back out within another 24-hour time period. The technician was here for a few hours but got it all fixed and working. Cost-wise, it seemed a better coverage than having one warranty for each of my appliances independently. It was easier to just have one warranty for the whole house.

We had an issue with our A/C unit. I called HMS Home Warranty, and they provided a number for a contractor. When I called and left a message with the contractor, I didn’t hear back. I called again a couple of days later and I didn’t hear back, so I called back the warranty company and they reassigned me to a new contractor right away. The contractor when they finally came out was great. They determined what parts we’d need, and they were on time both times that they came out, once for the determination of parts and then once for the installation. They got it fixed as fast as they could and there were no issues. I had a good experience with HMS Home Warranty and I’d recommend them.

The last claim we had with HMS for our air conditioner has been open for two months and still not closed. The company that they've gone through was not supporting the paperwork. I called them yesterday to see if they had filed the paperwork from a month ago when they came out to measure what they needed to replace. The lady said she tried to call HMS three times and they weren't answering. I called HMS and got right through so the contractor was lying on top of everything. They came out though and replaced the AC after we've had it repaired four times through HMS but there's another part that they have to replace so it's still not working. I'm having $500 electric bills because of it.

TotalProtect is a good program, I like them. Home warranty sounded like a good deal to me, gives me peace of mind. I chose them because it's a courtesy that's been shown to me throughout the years. Submitting a claim is fairly easy, interactions with the claims representative went good. However, this last time my air conditioner went out, it took us a few more days than usual to get someone to come work on it. Three days after I had placed the claim, I hadn’t heard anything. When I called about the claim, it has been sent in and all. That very same day, I got a phone call saying who would come to fix it. As for the technician that came, he did a very good job. I feel good about the quality of his work and everything's been running smoothly.

I recently filed a claim online with HMS. They sent me a list of potential contractors and once I contacted them, I set up an appointment. Their representatives were also friendly and knowledgeable. They answered my questions and they accommodated me very well. It's the same for their contractors. It was great and I'll likely stick with them longer.

TotalProtect was price competitive and the claims process is simple and easy enough. When I submitted a claim, the contractor they sent was a pleasant guy who knew what he was doing and did a good job. So I would recommend TotalProtect. It's cheaper than trying to get a warranty on each appliance like through Sears, for example -- it's cheaper and a better investment.

Submitting a claim with HMS Home Warranty was easy. I submitted a request online, which I prefer and their claims rep called within the timeframe they said that I’d get the call. They let me know who was coming and when. The contractor they sent out was awesome, nice and efficient. It worked out good and he got in and out as quickly as he could.

My son, his daughter and a friend of mine had home warranties, and said that it was something that would save me money if I had problems with some of my appliance. So I went online and looked for home warranty providers. I called several companies and when I got a hold of TotalProtect, I liked what they said and the price so I decided to give them a try.

I've recommended HMS several times. I got them when I purchased my home and kept the contract because they are good and I haven't had any problems with them. I've submitted quite a few claims and it was easy. They usually send local contractors and I think they are great.

Compared to other home warranty providers, it was TotalProtect's price that made me choose them over others. I have been with TotalProtect for 6-7 years, and my experience so far this year is not very good. Submitting a claim was fine but the technicians sent weren't good. I had two people come out on my air conditioner and it's still not working properly. One of them (he works for an air conditioner company) came out and supposedly fixed my air conditioner. It didn't work, it's still doing what it was doing.

I would recommend HMS. My overall experience with them has been good.

My AC has been out for 1 week. They show no need for urgency. It's the hottest month in summer and we have kids in the house. I call them several times for updates everyday. Every time it's a new person who tells me something different. It's all about them, what's best for them and they'll get around to it when it's convenient for them. Don't waste your money!

We've had TotalProtect since we've had the house. We have it because things break down, especially air conditioners here in Texas. It's easy to file claims with them and our experience has been good. They have very polite and helpful representatives and the technicians are wonderful. Their work is very good. We just had a bad experience with one company a year ago and we told TotalProtect about that - that has never been a problem since.

The last claim I submitted to HMS Home Warranty was fine, but before that I was close to taking them all to court. They didn’t do what they were supposed to do and nothing happened the way it was supposed to happen. It may have been the fact that the way their documents are written were misleading and so it ended up with having their people try to do arbitration with me, and we finally got it solved, but it took forever to get it done and I had to pay double fee, $65 twice or three times but things were not being completed and I still have a bad taste in my mouth about the company. Their quality of work was badly done and a newborn child could’ve done better. The companies that they used were worthless.

On 07.13.15 I contacted Total Protect regarding my AC, it was not running outside or cooler inside. I received an email the same day advising to contact ETC Heating & Air Conditioning to arrange for a tech to come out, which I did. They were to come out the next day. On 07.13.15 I received a call from ETC advising that their tech called in and they only have one tech. ETC contacted Total Protect to advise the same and a rep from Total Protect called me with their Best theyve Got alternate company, Back 2 Basic HVAC. The tech showed up at 1:30 p.m., checked the AC, added Freon and left after paying the $75.00 fee. 10 minutes later the AC froze up again, I called Back 2 Basic HVAC back and the tech came back out. After 10 minutes outside he advised the condenser was bad and the unit would need replacing. He advised he would send a quote to Total Protect and Total Protect would contact me. The temperatures were 90-95 degrees with a heat index of 100 to 105 degrees that week and I had purchased a stationary AC to cool the living room in my townhome. After a couple of days I contacted an HVAC company to come out and look at the AC and provide a recommendation. They assessed that the unit would need replacing and provided me with a quote of $4000.00 to replace the entire system. I advised them to replace it. After a week went by I contacted Total Protect to find out what was going on with my claim since no ever contacted me. I advised them of what happened with their service techs, the fact that no one ever contacted me from Total Protect and that their service was unacceptable after being a loyal customer for 12 years. All I heard was how sorry they were that no one ever contacted me they wanted to send out the tech who didnt complete the first report to look at the AC againReally??? I advised that I had already replaced the unit and wanted to know if Total Protect would refund any part of my money I had to put out of pocket due to their negligence. I was advised that they could review what was done but since their tech never submitted his findings they had little to go on, but it would be worth a try. I cancelled my policy with them after 12 years. In a 12 year period I may have called them twice prior to this. I wouldnt recommend Total Protect to anyone, they are great if you dont need them, but when you do, not so much.

I have a house and I was paying out quite a bit of money for repairs every month. So, I researched online the cheapest way to make home repairs and found TotalProtect. I love their service. Every time I called them, their rep were very friendly, courteous, helpful, and prompt. They are concerned towards whatever problems I've had. They understand that even a minor problem can be a big thing. That's one of the big reason that I've stayed with them. Also, the repair people they sent out were very professional, knowledgeable and always on time. They always explained everything that they needed to do and the reason behind it. They made suggestions on how it couldn't happen again or something that might make it easier for everybody.

My wife called to file a claim for the garage door. She explained that the tension spring was broken and the agent referred her to A1 Doors. A1 stated part not covered then collected $100 deductible. HMS agent should have told my wife that this was NOT a covered repair. Want our $100 refunded. Was told they would review the tape and respond within 24-48 hrs. That never happened. 9 days later I contacted them again to follow up and was given the exact same line... We'll see if anything happens this time. Very poor performance so far... If no resolution, BBB to follow...

The technicians sent by HMS to our home were okay. The first time we had to go through with them had to do with my washing machine. The fellow that came did not come the day he was supposed to come. I called HMS and they got a hold of him right away. The story was that he had gotten us confused with another customer, which could have happened. He said he would be there the next day without fail. The very next day, I guess somebody that works with him called to see if they could reschedule the appointment and rearrange it. I said " Absolutely not. You all were supposed to be here the previous day. Whoever the repair person was, he was assured me that they would be here." So they did.

TotalProtect was the one that my mortgage company has been dealing with. It's easy to file a claim with them - I call them and just talk to the rep and the technicians they send are okay. They do a good job.

My house came with a one year warranty from HMS on all the major appliances. I've used HMS about three times since I've lived in my house and my experience has been very good. Their claims rep has been very nice, polite and answered all my questions. The people they sent out were also nice and friendly and the work was exceptional.

My A/C went out and I called HMS. They assigned a contractor who came out and said the previous repairer put in wrong parts and we had to get it assigned back to him and the whole A/C unit had to be changed. Strange since the previous repair was 2 years prior and the unit was working fine. The previous contractor came out and fixed it. However, after the "fix" the unit was vibrating to the point it was cracking the housing.

I had a home warranty before but it wasn't great. Every time I'd call them and the person came out, anything I wanted them to do was costing me extra money. The fee at that time was $50 but then there was always extra, so I dropped them and then I saw an advertisement of TotalProtect in my mortgage statement, and I decided to try them because they were going to include that in my mortgage, so I wouldn't have to worry about paying it every month because it will just come out automatically when I pay my mortgage. Submitting a claim with TotalProtect has been really good, but right now I'm having a problem with the vendors. I'm having air conditioner issues and I can't reach the people on the two different places that they've given me.

Processing claims has been quick and easy. The contractors that HMS sent to our home were excellent. They were top of the line and I already requested them on numerous other claims through HMS. The quality of their work was definitely up to par.

I'm in my 80s so if something happens to something, I can call someone. TotalProtect takes the worry out of it. Our claim goes all right, but sometimes it's difficult to get a person to come out and it would be a long time before it was completed. But it couldn't be helped like one time when the roads were very busy. Still, I'm very pleased with it.

I’ve had good experiences with HMS. I don’t have any complaints at all. The contractors have been very good.

I want to thank all of the customer service people especially Mike who worked on this claim. Although it took awhile and there were a lot of issue considering the stove was 60 years old it is being replaced and the company is being fair . Thanks Mike for your follow thru .

A sales representative from TotalProtect called me, and I thought, since my house doesn’t have warranty, I'd go ahead and take it. So far, the whole experience, from submitting the claims, the sales reps, and the technicians that come have all been good. So, I am happy with them.

When I bought my condo, the seller already had HMS for a year for me and I just decided to continue it from then on. HMS has been pretty decent when submitting a claim although I have had a couple of rough experiences through the years with the people - which they can't control - whether it be the technician that comes or the people on the phone. But I would still recommend HMS. This is ideal for some people.

I only used HMS Home Warranty twice for the washing machine and the same company came out and I was pleased with them. One time I had an issue with my heat pump outside. It was making a sound and I thought it was getting ready to go out, so I called HMS and luckily it wasn't anything. It was just a normal sound. However, the way they talked to me was like it was going to take days to get somebody out there. So if they would have that problem, I would not have been pleased about that at all.

When we first moved here, we had another warranty service. I started looking online and saw TotalProtect, and then I saw TotalProtect Gold which I liked because it has the four quarterly visits. I liked the way their programs are setup. If the air conditioner or one of my appliances goes bad, I'm only responsible for $60 if it has to be replaced. Lately, when we have air conditioner problems, the company was from my hometown, Akron, which is good, they have been outstanding. The last several times, I've had outstanding work. The guys know what they're doing.

We have home warranty through HMS. The washing machine is not draining water and not finishing wash cycle. I filed an initial complaint on 7/20/2015. Today is 8/10/2015. Still no resolution. Horrible company. They have service through Edward James Dobbins in Maryland which is a very bad and clueless service company as far as my washing machine goes.

Everything has been excellent with the HMS claims representatives. But they owe me some money and I haven't received my refund yet. I got a contract that was not in their program and those guys gave me permission to get it. So it's been almost six weeks now and I haven't received anything. That aside, everything has been really excellent -- their technicians are real good and there's no problem submitting a claim.

I like to protect my home and I used to have another company, but they raised their price a lot so I switched to TotalProtect. I've been very happy with their service since then. I don't have to wait a long time. When I make a claim, I call in the morning and they give me the number of the company. By afternoon or the next, we have a service call by Sears. Their rep was very professional and he helped me a lot when I called a couple of times.

I really like HMS, but this last claim just was a little disappointing. I was surprised this time because the basket in my dishwasher wasn’t covered by the warranty and I would have hoped that their claims reps told me that when I submitted a claim. I don’t read through all the fine print, and if something wasn’t covered, the reps would have helped me out a bit more. If they would’ve told me it wasn’t covered, I wouldn’t have even filed the claim.

I was really pleased with TotalProtect. It was the second time I ever called them and they did an outstanding job. The claims representatives were helpful. A motor that was bad needed replacement and the technician had to order parts. Although it took a little while for the parts to get in, it went well.

Everything got handled quickly, painlessly and easily by HMS. The only thing is I couldn't be there when some of your techs came by. My girlfriend was there instead. But even with that, I'm not too worried about.

I worked for Wells Fargo and I was selling TotalProtect to other people. And I’m like, “Hey, I might as well use it myself.” So I gave it a try for a few months. Submitting a claim has been good. They've come out on several things and repaired them, and the quality of work is good as well. They couldn’t repair my washer and dryer and so they ended up replacing it, so it can’t get any better than that. But my last encounter with a provider that TotalProtect used to fix our refrigerator took too long to get it fixed. And there was a time where the technician was supposed to come out but they didn't and they didn't call. I don't have anything negative on TotalProtect and I would recommend them. But as I've told the lady at TotalProtect, “I know it’s not your fault but your vendor is not performing like they should.”

I had to submit a claim to HMS for the dishwasher and the process was easy. They settled everything, the service technicians came out on time and everything was handled professionally. The technicians were proficient in dealing with the dishwasher, fixed the problem and did good quality work.

We bought a brand new house in 2001 and we've lived here for 14 years. We had all brand new appliances and heat pump, although the furniture wasn't all brand new. It's a good idea to have a home warranty if you've got a decent house, which we have. We've got a nice house and even though it's 14 years old now, for us it's like new because we're old people. So we decided to acquire TotalProtect home warranty. The price didn't sound that bad, although it was a little high. But I said, "If something goes bad, we're going to be glad we did."

I always tell people that I have HMS Home Warranty and how wonderful it is. My realtor insisted I get it when I bought the house, and I've been delighted that I've had it. They're always great. The people that come out here to work have always been very good at what they do. I've had all sorts of things I had to get repaired before I met HMS, and having it is just so much nicer than trying to do it the other way.

Having a home warranty would be cheaper and more convenient than paying out of pocket so I decided to get one. I went with TotalProtect and their claims reps are nice, friendly, very professional, and knew what they were doing. However, one of my claims was and still is a nightmare because of their vendor, A-Total Plumbing. To start with there was something wrong with the plumber that they sent because he told me he had anger issues and he was really weird. I was so scared of him.

This company is a joke. I made a claim on my Cooktop ignition not lighting in dec 2014 they've send the technician to fix the issue more than 6 times and made me pay deductible twice however, my cooktop is yet not fixed.Furthermore, i'd an electrical issue the technician they'd send doesn't have full knowledge of the electricity and gave the false information to the them. When i had 3 different technician come and check the same issue i got a report and sent it to the company for reopening my claim. However, they are trying to make a loophole to get away from fixing it. Another claim of AC unit and they said there will be someone coming over to fix the issue however it took them over a week to have it fix. I have been calling and talking back and forth to get this resolved for a four week now and they still haven't fixed anything (Cooktop and wiring issue). I would not recommend this company for anyone. Unless you have the money to waste and the time to rebundle with them. Very disappointed in their service efforts and protocols. Think twice before buying this product.

I had a problem with my a/c cooling and service man came out and added freon and opened vents. Unfortunately that did not solve problem. I called company back and he THEN SAID problem was my unit was too small for my house and my house had an addition; neither are true and I can prove it. We are on fixed income and husband is disabled so we used fans and endured until on 8/5/2015, the ac stopped working all together. (my original claim was 5/11). I called and first company had me on hold for total of 40 minutes and took information to call me back and did not. I called TotalProtect back and they told me to call company that serviced me in May. Then TotalProtect calls me on recorded line to challenge me will incorrect information this a/c company has stated about my a/c! Meanwhile I realize I have to do something. My house is in high 80's... I call a local a/c company who comes over in a matter of hours. He tells me my a/c fan motor is broken and this could be why I was having a problem before it stopped all together. I paid this guy $330 to fix my a/c. I feel like the a/c company they assigned to me are incompetent or in some way have an incentive NOT to do the job that needs to be done. I am disappointed and frustrated. It is clear that I had a bad motor. I have lost confidence in my home warranty.

I used HMS Home Warranty when I called about two separate problems. One problem, the guy came out and fixed it right away. The second problem, I had to wait for the customers to get out of the place. When we got to take a look at it, I was able to fix it myself. HMS Home Warranty guys did everything that I needed them to do. I haven’t had any problems and I’d recommend them.

TotalProtect always did really well with getting our maintenance and service checks. I had a very good experience using them. No problem.

I’m very happy with TotalProtect and I’d recommend them. On my last claim, they sent an air conditioning company here called SameDay Heating and Air. They did a great job and we’ll make sure to keep those guys. It’s not difficult to make a claim, except for the time I called in for my maintenance service which is covered by my contract. Eventually I had it all fine, but when I called to ask for the maintenance service, they put me through to a recording which only allowed me to make a new claim, rather than my claim for their maintenance service. They have to fix that recording so it has another option on it.

Submitting a claim to HMS Home warranty was very easy, professional, and fast. Everything worked out great. They also send out fantastic technicians. I’d recommend them.

TotalProtect had a Better Business Bureau triple A rating and it was available here so I chose them as my home warranty provider. I have submitted one claim and the process was to the point so it didn't take very long. The technician was fine. He was from the same people who installed the product, so it was good and he fixed it.

This company is a joke. I made a claim on my AC unit and they said there was a pre existing condition that I have to fix. I faxed them the invoice that I had a work done on the AC unit which was fixed completely and they are trying to make a loophole to get away from fixing it. I have been calling and talking back and forth to get this resolved for a week now and they still haven't fixed anything. I would not recommend this company for anyone. Unless you have the money to waste and the time to rebundle with them.

The spin cycle on my washing machine stopped working on 02 August 2015. The service provider that was sent to my house replaced the motor but the spin cycle did not work. He told me that it was a transmission problem and that his company did not fix transmission problems. I called Total Protect and they referred me to a different service provider. That service provider told me that they do not fix transmission problems. I called back to Total Protect and the customer service rep kept me on the phone for 40 minutes and could not find a service provider in my area that could fix my problem. I was then placed in a que to get a call back from a Supervisor. I have not received a call back from a supervisor, my washing machine is still broken, and I have no idea of when the problem will be resolved. A week in to my first repair request and no clear timeline of when or who is going to fix my washing machine. I have a Maytag Washing Machine so it is not some kind of exotic washing machine. I would just like to know when my appliance will be fixed and no one at total protect can tell me that. They can not even find a provider in the Austin, TX area that can service my appliance. Very disappointed in their service efforts and protocols. Think twice before buying this product.

When we purchased our new home the previous owners provided us with a warranty through HMS Home Warranty. It has proven to have been a huge waste of money. At the beginning of summer we turned our air conditioner on for the first time and it was not working properly. HMS set up a company to come out to evaluate and they never showed up or called. I contacted the company directly the following day and they told me that I would have to pay $175 out of pocket over my deductible because it was now Friday and they charge a weekend rate. I called HMS to get a different company and the earliest they could have someone come out was Tuesday of the following week.

I have a real good experience with TotalProtect. The companies they choose are very good. I called one for the air conditioner, another for the garage, and the technicians that came were very nice and professional. I'm very pleased with TotalProtect and will refer them to somebody else.

The claims rep helped me all the way from beginning to the end, and the technicians they sent were fast and efficient. They were in and out and the problem was fixed. I’d recommend HMS Home warranty to anyone.

I wanted peace of mind so I searched online for a home warranty program. I did some comparisons and chose TotalProtect. I've had no problem submitting the claim. The first time we dealt with a technician was for the air conditioner. The first person who came out was here quick and told me he'd get back with me. The next thing I know, I'm getting a call from TotalProtect telling me that the contractor they sent couldn't fix my problem. They had to get someone else to fix it. When those people came they were very professional and got the job done. About the same time I had to call out for my water heater that started acting up. I also had no problem with the contractor they sent, he diagnosed the problem and got it done. The one thing I did not like though is when I got charged for someone to come out and then they told me that someone else needed to come out to fix the problem. But other than that, everything else went well.

Homes today are so technically-complicated that things break, and having a warranty seemed to make sense so I got one with TotalProtect. I have submitted two claims since I've had them and I've had good experience. However, there is an issue with the microwave repair. Since being repaired, the microwave has been making a strange noise, but not all the time. We'll have them send a contractor back out here to see if they can figure out what occurred because it wasn't doing that before they did the repair. Overall, my experience with them is not perfect, but it's not bad.

The last claim we had with HMS, the water heater failed on us. I understand that it has to be a similar or older model to replace it with, but the efficiency in which the newer water heater was twice as worse as the one that was replaced. So in reality, it's probably going to cost me more money. But things went fine for the most part.

TotalProtect told me that I would be paying a higher monthly fee from what I was paying before and there would be no per service charge for them to come to the house. If something broke, there would be a $125 deductible that I would pay. Now, everytime I call, it's $70 fee for them to come out to the house. They lied with that. In addition, if the first company couldn't do the work and they had to send somebody else, they want to charge me another $70 fee even if it is for the same piece of appliance. I feel like I'm being ripped off by them. I'm thinking if I am going to renew when the contract comes to due.

my washer bearings have gone out. The repair guy said that that also caused the basket to bend so both need replacing. Warranty will only pay for bearings because the basket is not mechanical. so basically I will pay 58.99 per month for the past 7 months, took day off work to wait for repair guy, 60.00 for service call, 230.00 for repair and wait 2 weeks for part and take another day off work. What a waste of money.

We recently filed a claim for our air conditioning through the automated system, and the process was very easy. Sometimes the automated voice was a little hard to understand but it went smoothly. It was midnight during the hottest time of the year when I called and the technician came the next morning and fixed the problem (luckily it was just the freon). It was all fine.

HMS Home Warranty came with the house when we bought it. When we submitted our claim, it went perfectly fine, real quick and easy. And the contractor they sent was fast and showed up on time. The quality of his work was good and it's still working.

Having a home warranty made sense with the amount of things it covers so we got TotalProtect. We've been with them for years but the last time we submitted a claim, they seem to have had a problem tracking down someone to come do the work. However, that was resolved and everything got fixed. The claims representative is very nice and professional and the technicians did a good job. They were very quick and knew what they were doing. I'm pleased with what the quality of their work.

I filed a claim to have my air conditioner repaired on July 20, 2015. It is August 5, 2015, its 97 degrees, and I still dont have air conditioning. When I made the clain and sechuled an appointment witht he service provider they referred me to, they let me know a week later, that they did not service my area. I called Total Protect back to get a different service provider, and the agent assigned my claim to the same company again. I called back to get another company, and they said there was no one in my area and they would have to send my claim to dispatch. Dispatch could not find anyone, so I was told to find my own repair person, and upon authorization they could meake the repairs. I live 10 minutes from Memphis TN, but was told companies there couldnt do the repairs unless they were liscensed in Arkansas. So I found the only company in the Marion area that was liscensed and insured, and they told they could do the repairs, however Total Protect would not approve their rates. If Total Protect cant find anyone in the area to do the work, it shouldnt matter what the rates are. I pay my premium on time monthly through my mortgage company, so should not have to wat 2 + weeks to have my air conditioner repaired. The customer service representatives would not allow me to speak with a manager after several request. I finally spoke with a man who says he was a supervisor today August 5, 2015, and explained to him that I'd been waiting over 2 weeks (staying at hotels and with friends) ,and he basically told me I'd have to continue to wait on authorizations to compare rates and find someone cheaper. He was very rude, nonchalant, and showed no empathy toward my situation. I will be finding another warranty company and speaking with an attorney.

We get some problems with our air conditioning sometimes, and HMS has been real good. It's pretty easy submitting a claim, and although it takes the contractors a couple of days for to come out, it's good. I would recommend them.

I heard about TotalProtect through my sister. It's easy to submit claims and the claims reps are very good. However, I’m still having problems with my air conditioner. The last time, they told me that my complex maintenance people have to come out and drain mine. They did that and it’s still leaking. The contractor did a great job being here on time and tried everything they could.

So far, the contractors that HMS sent out to my home have been good, but last summer, when my air conditioning unit went out, there were a couple of contractors that I would probably have someone else come next time. HMS told me a certain brand would be put in, and that also the thermostat needed to be replaced, and all would be taken care of when they brought the unit out. But the contractor never brought the thermostat and the one they brought was a subsidiary of the brand I was going to get, and I expected to get the brand name, not one of their lesser models.

I had a great overall experience with TotalProtect and the highlight was the ease of the claim-filing process. It was the simplest I've ever had to do.

I have no A/C for 15 days and between TotalProtect and their repair company it is total incompetence. It is impossible to get a person in authority to call back and properly handle the supplier issue ( they have not sent in the report to Total Protect). Total Protect does nothing proactively to help. Maybe someone from Total Protect will read this and respond.

We haven't had any problems with TotalProtect, they've always taken care of us pretty good. The lady went above and beyond on getting back to us the last time we submitted a claim. We've already recommended them to friends.

When we bought our condo, HMS came with it. We had no problems when we submitted a claim for our AC and the technicians did a good job on repairing it so it's still working. I recommend it.

TotalProtect came with my mortgage and I've had them for about fifteen years. Their claims process is very easy and their claims representatives are very friendly and helpful. The technicians were all good and they explained how something goes down. They showed up when they said they're going to show up.

TotalProtect is easy to use. Their claim process has been easy and their customer service staff is pretty helpful. The only negative thing is that their co-pay is a bit high considering that we pay monthly. But overall it's been a good experience.

I’ve had HMS Home Warranty for a long time and had a good experience with them. Submitting a claim was easy and their reps were able to answer any questions I’ve had. However, the technicians are not well equipped sometimes and they don't do the side things. Other than that they’re very responsive and I’d recommend them.

I had a home warranty before through AHS but I had dropped them because I had a sewer problem and they told me they wouldn't cover it. For a couple of years I didn't have any coverage, then I decided to have one back. I now have TotalProtect and it's been real easy submitting a claim to them. I've had it about four years now and I haven't had any problems at all so far except for one time with one company that came out recently for my air conditioner. They're out of business now.

TotalProtect works very well. Except once I learned the fact that if I have two refrigerators, furnaces, or water heaters in the house, they would only cover one of each kind of the appliances. Other than that, they've been good to do business with. The technicians are very well-trained and very pleasant.

I was surprised at how easy it was to submit claims to HMS. It was a good little process. There were things that they asked me about the dryer - if it was gas or electric - and I didn't know that. It was hard to tell but it was all right. They were very professional and the guy that they sent was really good, quick and knew what he was doing. I liked him very much. I didn't mind paying a hundred bucks to get it fixed as it was worth it. They were great.

TotalProtect is a great company. But why did my deductible go up so high, from $85 to $125? That's my only concern. Other than that, they're okay.

Submitting a claim with HMS was a very positive experience unlike the last warranty company I've had which was definitely not performing to standards. When my garage door broke I put in a service ticket and got a call back from HMS. The rep explained to me that the only technicians that she had available were within five miles from my home but they were all booked until 24 or 48 hours later. I told her that I am trapped in my garage and cannot leave. Then I asked her if she could find somebody that can come out that day.

I was upset when I was having trouble with my central air that I had to pay an additional fee with TotalProtect. I did not understand why when it's seemingly the same problem each year that it’s leaking, and they have to put in freon. But I had to do what I had to cause I wanted my central air to be fixed. I haven't had any problems submitting a claim to them, I'm very pleased. I would definitely recommend TotalProtect.

AVOID THIS COMPANY!! I made my claims SEVERAL weeks ago and I'm STILL waiting to get them handled. Our dishwasher was deemed not fixable by the appliance company, and HMS is saying they will NOT replace it. Nor have they offered any amount of credit for me to replace myself. Phone calls go unanswered, emails get no response, and the customer service is worse than I get at fast food drive thru's. Hands down the WORST customer service rep I've dealt with is Patricia **. God help you if your claims get stuck with this woman. I was explaining to her how critical it is for me to get my dishwasher working ASAP, as my son has a feeding tube and his equipment is very difficult to clean by hand and the sanitize feature is my best friend. Her response, "You can't boil them on the cooktop?". That's an EXACT quote. My answer to her was an emphatic "NO, I cannot!!!".

A home warranty seemed like a good program so I decided to look into acquiring one. I went with TotalProtect through my mortgage company. Submitting a claim has been very easy and not very time consuming. The claims representatives were very knowledgeable in what we're trying to get accomplished, and the technicians that came out were always wonderful. TotalProtect did an excellent job. I would recommend them.

Submitting a claim with HMS Home warranty is generally an easy process, although my latest claim did no go as smoothly as usual. I didn’t have any problem reaching HMS. The problem came with the vendors. I had an air conditioning problem when the temperature was 100 degrees, so I called HMS about it and they gave me the name of the vendor to call. I called that vendor and they didn’t call me back. I phoned HMS back and the girl that I spoke with put me on hold and called another vendor, came back on the line and gave me a date that they said they could come. When the date rolled around, no one showed up. I called the vendor and they said my appointment was on the following day. In short, it took almost a week to get anything done, and when the guy came, he was in and out here in less than an hour and had the problem fixed.

I came to know about TotalProtect when the company I have my mortgage with sent me some papers on it Since then, I've had no troubles with TotalProtect. When I call, they send somebody in and they fix it right away. The work done is of very good quality so I would recommend them to others.

I have no problem with TotalProtect. Submitting a claim and the quality of the work done have been good. Their claims reps were courteous and I have never had any difficulties with them.

I had to get my water heater fixed before TotalProtect Home Warranty could approve it, and they were kind enough to reimburse me the entire amount within a month, which is what they told me so. And they sent me to a very reputable person that I dealt with before. I’ve had no problems with TotalProtect. Very good experience, and I’d recommend them.

I've had TotalProtect home warranty for a long time and I don't have any problem with them. I did have a slight problem once when I submitted a claim but it wasn't with TotalProtect, it was with the company they contracted to repair my air conditioner. It took this company a long time to do it. What TotalProtect did was reimburse my deductible, so that was fine. They took care of me. I also didn't have any problem with the quality of work that was performed because they fixed what was wrong.

My garbage disposal was leaking and my son replaced it in feb or March 2015. After using it for a few days ,I noticed that my belonging under the sink were wet. When I was about to call a plumber, I realized I had a home warranty Insurance. At this time , I contacted my insurance since it was the 1st time using them, so after a couple of days a tech from Allright Mechanical came out to repair the garbage disposal. He said it was a minor problem, and he fixed it and said I wouldn't have anymore problem with the garbage disposal. On the morning of the 30th I decided to use the disposal and noticed a puddle of water on the floor. I immediately open the doors to the sink and noticed the water coming from the disposal worst than ever, as it wet the rug in front of the doors. I immediately called for the technician to come back and fix this problem that he had claimed was fixed; then I called my insurance and told them the tech did not fix the garbage disposal. About 25 minutes late, I missed a call from Chris with Total Protect, but tried to call him back, but another party said that my claim was invalid because my son had originally installled the disposal improperly. This is asinine! Since when you can't attempt to fix something in your home without being penalized! Nonetheless, the tech will not return to fix the problem,which he deemed was repaired and yet, I have a leaky garbage disposaL after giving TotalProtect more than $300.00 and paying my service fee of $100.00. Where is justice here, I ask? I hope the Co. will rectify this problem soon or we will take it to another level, which I hope won't be necessary.What good is insurance if it doesn't deliver? I hope no one else has to go through what I am feeling now. Currently, I am very angry and cannot sit and watch that water destroy my cabinet, so I may have to contact another plumber and if it resort to that, the I may as well cancel this so-called insurance.

My microwave and dish washer broke. Totalprotect is unable to get these items fixed, instead the company have sent numerous technicians but the problems are still not resolved. The could have just bought a new microwave for less than $400, but they have spent over $500 buying parts and fixing motor board. I don't understand. I will never use this company again. These claims are now over a year old, and still not being fixed.

My neighbor suggested TotalProtect and so far, submitting a claim with them has been easy. Their reps are always courteous and the technicians are likewise efficient and knew what they were doing. I've had no complaints about the quality of their work so I recommended them to others also.

When you call to submit a claim to HMS they immediately send out an approved technician. Generally, waiting time is no more than two or three days and everything's fixed. The billing is also really easy. We first used HMS for our refrigerator when the duckbill on its bottom was causing it to leak. Now, we had someone today who replaced the sump pump. The technician was kind, courteous, nice, and basically changed out the duckbill and no more problem. Unfortunately, he loosened some of the fittings on the water back up when he was knocking around with the sump pump. He wasn't allowed to touch and fix that so now, I have to call a different plumber out. That's not good but I expect it will be okay.

The claims process is simple and they respond quickly. The technician was great too. Excellent work quality! I recommend TotalProtect.

I have a good experience with TotalProtect thus far and the convenience of online stuff is nice to have on any day.

When our house became old and things started breaking, we looked into getting a home warranty. We've had TotalProtect for probably eight years. They usually get things done pretty quickly. For the most part, submitting a claim with them has been very good, except when you have to have your pool done. The automated process online does not process pool claims, although it says it does. I have the pool warranty for 5 years and it's been the same. They always have to go in and do something to get the pool claim to go through.

Submitting a claim with HMS Home was easy but during the plumbing side, it was long. No one came here from HMS. I had to find someone who was willing to work with them because I was too far out for the people that are available. HMS gave me names and I called, and they said "You're too far out for us to come." So I said "Okay." So I called back and said that, and they said "Well, you have to do this and then get pre-approved." Pre-approval was a little lengthy but it was okay. It all works out and the plumber was very, very nice and easy-going. He was more concerned with getting done right what needed done, as opposed to 'Hey, I'm on the clock and I have to see so many people in a day' kind of attitude. He was a 'yes, he was willing.'

Every technician that’s ever been out from TotalProtect has been extremely professional, except for the air conditioner people. They act like they’re a bunch of idiots and I’ve not been happy with any air conditioner person TotalProtect ever sent out here. They did what they’re sent out to do for the quarterly inspections but they don’t even look like they have the license to do business.

We liked TotalProtect's presentation which made us choose them. I had no problems with them. Everything went as the policy stated. Their staff is excellent and the quality of their work is good.

It's easy submitting a claim with TotalProtect. I spoke with a few claims representatives on the phone and they were courteous and good in answering. Technicians did good quality work. I had some problems with the last claim I submitted.

We've had HMS since we purchased our home 15 years ago. My experience submitting claims over the phone has been great and for the most part the vendors they send out haven’t been bad (our heat and A/C guy was very good) but some of them I wouldn’t have as a part of my HMS system if I had to choose them. One in particular disturbed me because he brought in a manual as if he didn't know what he was doing as he was trying to repair our washer. To me, that’s not an impression you want to give your customer, that you’re not sure what’s going on. If you need a book go to your truck, but don’t bring a book inside our home on what process or what procedure that needs to be done to correct the problem.

We've been with TotalProtect for years and as far as I'm concerned, I'm going to continue since I don't ever have any issues with them. Recently, most of the interactions with the claims representatives have been automated. But in the first two years, I spoke with live people and it was fine. We had an issue but it was taken care of. Most of their technicians are fine and friendly. The plumbers are usually the ones that are a bit more difficult but I guess they're just a different breed.

TotalProtect was convenient so we went for them as our home warranty provider. Right now however, we are considering cancelling the policy. We had a few claims. The one regarding the dishwasher went very smoothly and was taken care of very promptly. We were very happy with the representative from Sears that TP sent out.

As a long time customer of Total Protect Plan Company. I continue to received nothing but Poor service from this company and the service technicians that they hire to perform repair work in my house. Already this year my Air Condition Unit has been out of order several times and I currently have no Air Condition in my house. I also reported the Electrical lights in my Kitchen were not working several months ago. The technician failed to fix the problem because he said the repair work is no covert in my contract. I am extremely dissatisfied with the results of service that I getting from this company.. Most of all its a wasted of my time, money and constantly adjusting my busy schedule trying to get these items repaired done as promise. Finally I am a twenty year retired veteran of the United States Military. I have survived under much harsh conditions.

Contacted the company about our refrigerator not working beginning of June. They said they would call back and did not. After several attempts to contact them they finally agreed for us to find someone on our own to come and look at the refrigerator. The tech informed the company of the problem and the company did not respond on what they would do to fix the problem. After many more calls the company said they would only reimburse certain amount for the refrigerator to be replaced. Now we have replaced the refrigerator at our own cost and sent in the receipt as requested no word on reimbursement and no communication from the company. One of the worst companies I have dealt with. I am a business owner and know how important customer service is and this company has the worst customer service. I hope I do not have to legally pursue this.

With HMS, overall, we’ve had some bad experiences and we’ve had some good experiences. The people who came to fix my washing machine couldn't take the washer and dryer apart so we had to do that. When we called them back, they said one issue was wrong with it but it wasn't. In two or three times, they didn't bother to show up and when they did finally show, they claimed that it was a manufacturing problem. When the guys did come out from the manufacturer, the issue was the spin part that holds up. They said, "they should've known that", and that they could've fixed it anyway in two weeks but it took them two months to get fixed.

The guy that came out and fixed our refrigerator was absolutely exceptional. TotalProtect has been very good for almost fifteen years now. They have been awesome in their care of our house, and we have been able to contact them with no problem whatsoever. I would definitely recommend them.

Submitting a claim with TotalProtect has been perfect. I love it every single time. Everything's been really good including the quality of work they have done.

I would have been better off without this company. Spending $45 a month for about 4 years and cost to fix hwh was $500 to me. Hwh was under warrenty so TP paid about $90 and their required company charged me $500 in addition. Have AC problem today and they will not allow me to use my AC company. Their company cannot even come out until Thursday so i am without AC for the week and probably will be charged more than with my company. Very unhappy with this company. Think twice before using them! I will probably use my company and probably will pay less to fix this issue. If so, i will try to end contact with them asap! Wasted years of monthly coverage!

The previous homeowner told me that HMS was a good company so I called them. They took care of my claim and got the job done. Quality was great and I was very satisfied. I also had a good time with them.

TotalProtect is well worth the price and their repairman had been experienced and adequate. I've used them several times and once, they completely replaced a washer due to the inability to repair. I have also used them in the plumbing, electrical, and heat and air conditioning lines and everything has been very satisfactory. 100% positive overall experience.

We had one claim with TotalProtect and it was resolved within 2 days. It was a problem with the air conditioner. I went downstairs with the technician, he explained some things to me, he located the problem and I was very satisfied. It was easy and there was no delay. My concern was immediately addressed and resolved.

They're good but my most recent encounter with them when our air conditioning unit went out didn't meet my expectation. #1 Contractor did not do what they said they were going to do. The two men that came out told me they were putting the claim one day but they didn't and I had to call them the next day to get them to put in the claim. #2 Contractor waited until they got the part into the store before they even scheduled the appointment to come out. I shouldn't have to wait for a part to come in, and then wait another week for your schedule to clear up when I could have made this appointment a week in advance.

I'm very grateful for TotalProtect. They save me a lot of money and are worth it. The claims person was great. She gave me some other things that TotalProtect had going on and suggested a recommended new product which I got. The technician was very nice. The part didn't get ordered fast enough but other than that, I can't complain. He was really good and it was easy.

HMS is a good company. Their claim process is very convenient and their rep was very courteous and able to answer all my questions. Also, the service technician that they sent had been very nice, respectful and explained everything thoroughly. So, I would recommend HMS Home Warranty.

When I submit a claim, I call them and they get me in contact with the person I need to connect with. I haven't had any problems. The claims representatives are courteous and professional. I've had TotalProtect for a long time now and would recommend them.

Submitting a claim with TotalProtect is really easy. Everybody is so nice and helpful. For the long time that I have been with them, I've only had one person that they sent out who was awful. He was sent to fix the air conditioner. It was 103 degrees in here so it was extremely hot in this house. And I'm 81 years old. So I asked him if there was any way that he could hurry and he said no and that he had a lot to do and he'd get to it whenever he could. So I said okay. Then he went in and started taking parts out and he said that we have to order a part. I understand that and he promised that he will come the minute he gets the part and fix it no matter what time it was.

We got to know about HMS through our real estate agent and so far, we're so happy with their service. Their claims reps were excellent and they answered all my questions. Moreover, most of the technicians that came were excellent too. We had their services on the microwave, the water softener and the garbage disposal and all of them were great.

I've had TotalProtect for more than five years and they've always been great when I've had problems. I keep their number right where I can get to it any time I need it. I give them a call and they call me back ahead of time to let me know they were coming. They're out here within a day and take care of my problem. It's just been wonderful. The claims representatives and the technicians have always been very polite. I'm grateful that somebody came up with this idea because having a home warranty is helpful.

I've had TotalProtect for years. The claims representatives have been pleasant and the technicians were efficient. I would recommend them.