Cinch Home Services Reviews

We are totally satisfied with TotalProtect Home Warranty. Submitting a claim was very easy. I called their number, they record, then they assign a service organization and I call them and make an appointment. Afterwards, they come out and evaluate the problem to see if it's covered and then let me know what they're gonna do. I paid the co-payment of $50 upfront and they fixed it. It was very simple. The technicians were all knowledgeable and respectful. It was totally fantastic.

I'm very satisfied with the response especially on the weekends. I had a problem that was a different type of problem that I encountered from the first problems so I was impressed with how they got through the red tape and was able to get someone out here on the weekend.

The turnaround time has been fast. We usually have been able to get appointments when we need them. We recently had one for our dishwasher and the guy was able to come out on a Saturday. We also had an issue with our garage door and TotalProtect sent someone to take a look at it and decided it wasn't worth the repair, so they replaced it at a fairly nominal cost. They also came out for an oven which stopped working recently. Their technicians have all been pleasant. We haven’t had any problems with any of them. Service has been expedient and TotalProtect has been really good.

The agent that we bought the house from paid for the first year of HMS Home Warranty. We used it and it works, so we continued it. Recently, we had a claim with them for our dryer that was making noises. We called them up, entered the claim, and they scheduled it with Sears. There was a bit of a delay in getting all the parts but as soon as the parts showed up, the guy from Sears showed up and fixed it. He was a professional and was courteous. We were very pleased with the level of service. We're very satisfied with our experience with HMS Home Warranty.

I've been a customer for over five years. Recently my a/c stopped working and I have since had the repair company come by and diagnose a bad compressor. It's been three days that Total Home has had the claim and are figuring out the best option I guess. Seems obvious that when a $2000 + part fails on a 23 year old system replacement is the answer. I've been round and round with customer service and still no answers. It's hot here in Florida but guess that doesn't matter. I'm cancelling my contract and would not recommend this to anybody else.

All my experiences with TotalProtect has been outstanding. Anytime I've had a problem, I'd give them a call and they take care of it on the spot. Somebody's out here within 24 hours normally to do the repair. The people that have come out to do the repairs have all been very professional. Overall, I'm a thousand percent satisfied.

We've been with TotalProtect Home Warranty for a long time. Everything's worked like it's supposed to and we didn't have any problems with it. Sending a claim was easy, and their representatives have been professional. The technicians that came in have done the job they're supposed to do. We are happy with them because they're prompt, and the total experience has been good. The only complaint I have is that the insurance pays exactly for what is covered. We have to pay extra if they find some other stuff that has to be paid for that we're not aware of or that they say is required.

I have put in two claims with HMS Home Warranty. The first one was completed, and it was pretty good. The second guy that came out with the water softener has yet to replace what he's supposed to within a week, but was also great. They were very professional, so I was happy.

I've always had someone to take care of my appliances since I've moved in this house. I took over the warranty that the previous occupants had then I went over to TotalProtect. I've had them for a long time now. Their contractors are always very business-like and respectable. They fix what they have to and do a good job at it. They're efficient and pleasant. I had one of their contractors over last time for my furnace and he found out the problem right away. I'm very satisfied with TotalProtect.

I like how TotalProtect stands behind their service. I recently had a do over. The contractor came out, repaired my air condition and I called back because within a couple of months there seemed to be a problem. They sent another technician out, he resolved the problem and there were no additional calls.

Overall, I'm satisfied with HMS Home Warranty. No issues, no complaints, no worries.

We decided that having a warranty was a good thing to have for our home so we got TotalProtect. We've been members for 7 years and each claim has been handled very efficiently and quickly. We have had about 8 claims over the years. And everyone of them has been taken care of. We have even used the things called Buyer's Guide, where as a customer you have access to the wholesale company that you can buy. We bought a new electric cook stove. That's a benefit of the TotalProtect. If you need to buy an appliance, they gave you a password then you call and then you charge it to your card. But they still ship the item to you and that's a benefit.

Water heater started leaking and ruined the ceiling. I am out of town so wife called Total Protect to file a claim. Jesse with Sancho Services (no kidding, for those who know what sancho means) showed up and said it was not the water heater. Long story short....this clown is no longer welcome in my house! Called TP to request a different plumber. They said they could not (really?) do that but I could get my own plumber and they would reimburse me x-amount. It has been 4 weeks and they claim they never received our receipt (go figure). Furthermore, they ONLY way to communicate with this sorry company is by email, to which they won't respond.

We are extremely satisfied with TotalProtect Home Warranty. We've had them since we bought the house and have never had a problem when submitting a claim. It's not difficult at all. We make the call, tell them what the problem is, they get us in contact with a local provider, and everything goes well. The claims representatives were courteous and the technicians that came were absolutely great people. They come in and usually know exactly what they're looking for and how to go back and research the parts they need and come up with the right ones. I have an advantage though when they do an electrical or electronic problem because I'm an electrical engineer. I'm not really the expert, but I understand what they're looking at. The only holdup is getting the parts from TotalProtect to the technician that's doing it. That sometimes seems to get slowed down.

My first claim with HMS Home Warranty was very brief. They gave me a number to call and I spoke with the owner to set up the appointment. It was a pretty quick call. The owner also did the servicing and he didn't speak much English. He didn't walk me through with what was wrong, but he seemed knowledgeable and fixed the problem. Overall, I'm happy that we purchased HMS Home Warranty. It was a great value.

Garbage Disposal was not installed properly by Appliance Repair Experts Inc and caused water leakage which damaged my basement ceiling. It has been more than 3 months and the damage was not fixed by Appliance Repair Experts Inc. I don't see any action from HMS Home Warranty.

Submitting a claim to TotalProtect was very easy. The rep was great and the technician was excellent. I'd definitely recommend them.

I like that TotalProtect Home Warranty's premiums are stable. They haven't raised the rate on me every year and have been the same in the past number of years. Their coverage of items is great. It is easy to make a claim and they're very prompt. The people they choose to do the work have been very professional and knowledgeable. They're excellent.

I have no complaints with HMS Home Warranty. They’ve been real good. I got it due to the corporation that owned our house that was going to pay half of the warranty for the first year and I would pay the other half. I have checked around and they are cheaper, so I kept renewing it. I only had one or two claims, and they've been good. Their claims representatives are all helpful and try to solve the problem, though sometimes the process is a little slow. The technicians that came to service the garbage disposal and electrical smoke alarm were good and did their work properly.

My experience with TotalProtect has been very good. It was within a week between the time I called and the time things were fixed. There was quick resolution of issues and very good customer service. I definitely would recommend TotalProtect to a friend.

Compared to other home warranty providers, TotalProtect is the only one who would let me do a warranty monthly through my mortgage company. I submitted two claims this year: one for my air conditioner, and one for my refrigerator. All I did was call and explained what was wrong. They made the appointment and called me. Then the contractor came and explained everything, looked at it, and fixed it. They did a beautiful job and knew exactly what was wrong with it. I would recommend TotalProtect to everybody.

I've had HMS since 1996 and I've been renewing it every year. We have used it a bunch with the heating and air conditioning system. Before, we had local people taking care of us. Now when I call them, they'll say, "We're going to send Joe Blow out there from Tyler." I tell them I want somebody local. I do not want some Jack Lake from out of town and that's the way it's going to be. If they keep this up, I'm going to cancel out. One of the best plumbers that I had quit doing business with HMS because they weren't timely on paying the claims.

TotalProtect was referred to me by the people I purchased my home from and have been a member for quite a few years. Everything's been working out pretty good. The claims representatives were courteous and answered all my questions. The technician was friendly and we got along very well. He moved through the house and serviced the claims that I submitted. I've enjoyed being a member. Every time I've had a concern with my home, they solve the problem with no flips, no problems, so I'm well pleased with it. TotalProtect is the best program to be in, hands down.

My experience with TotalProtect has very easy. When submitting claims, I just call on the phone and they give me a claim number and a phone number of the contractor. Then I call that phone number and hopefully it's a good one. However, the first guy that came gave a wrong diagnosis. So that held it up about three or four days, but the next guy that came out was very good. He diagnosed the problem, fixed it and got a new unit.

HMS Home Warranty was part of our home purchase. I would have chosen somebody else but I actually have been very pleased with them. Their claim process has changed though. At first I was talking to a person when submitting a claim, which was nice. Now it has moved to the automated system which is very simple and easy. It just asks a couple of questions and I respond and click some numbers and they say somebody's going to come out. The technicians sent have been professional. I like that they call us ahead of time to let us know that they're coming. They're thorough with their checks, professional and courteous and the quality of their work has been really good.

One person from the party I had been to mentioned about TotalProtect Home Warranty when everybody started talking about their problems with their HVAC's. I also have had some issues in the past with HVAC systems. I went online, looked it up and saw that they charge a reasonable 75 bucks a month. It is a good deal especially if you had some serious appliance use. Their vendors were very professional, informative, can be questioned and tell you what's going on. They may give you some hints. "If you want to do it yourself, it's just this little micro switch here. Check that." I'm an engineer so I like that stuff. It makes sense that some people would be probably touched. I am having a very good experience with TotalProtect. It's just great.

Applying for a claim with TotalProtect was very easy and explanatory. Their claims representative was very courteous and the technician they sent to service my appliance was very polite, efficient, and did excellent work. I was very pleased with their whole operation. It's a great option to have TotalProtect for anybody who needs it.

Our 80-gallon hot water heater was leaking. The repair guy came, and he was timely, nice, and had good customer service. Unfortunately, he replaced our heater with a only 50-gallon kind, which sucks. Otherwise, everybody did a good job.

We made our first claim one Saturday afternoon when our water heater went out. There was a lot of miscommunication maybe because it was on a weekend. But I don't want to just base everything from that. We made about 4 calls and got conflicting information. It wasn't an emergency but for me it was because I had water on our basement. There was some confusion about who to call and on the information that was mainly given when we made the first call.

When submitting a claim, I just call TotalProtect up, tell them I have a problem and they send somebody out and take care of it. My only problem is that their number is not just for claims. I have to be transferred to different people. I get a runaround but their technicians have all been very nice and the quality of their work was good. I've had them for four years and they're trustworthy and accommodating.

We've been with HMS Home Warranty since we bought our house in '96. The last one they sent out has to do with my plumbing and that guy has been here before too so I've had him in and out in several occasions. I have no problem with him. I like his attitude, his manner and he explains what he's going to do and we never had to call him back. I've never had a problem nor been dissatisfied with HMS Home Warranty. Every time I call for an issue they would let me know who was available and I've never had a problem with whomever they sent out. I'm quite satisfied and I had no issue about renewing it every year as long as I'm able to afford it. I have told different people about HMS.

TotalProtect was very prompt. They didn't do anything wrong. The process for submitting a claim is easy. I have no complaints at all. The work they did with my garbage disposal unit was very good. The technician was wonderful. He was aces. However, I was not happy with Cronen Plumbing. They tried to charge me so much money for a water heater stand which they said had to be metal and a little higher off the floor because it was the code that time. I called them and negotiated the price down. I had a lot of out of pocket because of that and it upset me. If it was a new requirement, they should have paid for that. Others also charged me much more. When I had my thermostat replaced, they put in a digital for me and I did not have a digital before. But the last guy was great. He didn't try to upsell me a better garbage disposal. He just replaced it and took my check for $75. He was very informative, kind, and prompt.

i have been a loyal customer for 3 years with total protect. for the past 4 months i have had AC problems in one of my homes. when i reported the problem i told them it is acting like a compressor issue. the first company total protect sent said the coils were dirty that's why the compressor was shorting out and the ac was failing. even though the ac was under maintenance and was just cleaned 3 months prior. desperate to have AC in a hot summer i paid 125 bucks. guess what the compressor failed the next morning. called TP again to report the issue and they sent another company. North metro air. they pin pointed that the compressor was failing. waiting 2 weeks until TP decided to replace the condensing unit which included the compressor with a lower quality ac unit i used to have a Lennox. month after month we had issue. water started building up in the unit in the attic causing damage to the ceiling. Tp sent NMA out again and they found that they installed the unit incorrectly. the following month similar issue water was building up in the pan in the attic and along with freezing of the lines. was told this time it was the capacitor. i needed to for over yet another 60 bucks. the capacitor sits on the condensing unit that was replaced by NMA. TP stated it was a different issue then prior even though the capacitor was originally replaced with the condensing unit i still needed to pay. when i argued i was told they would send this back to mgmt for a decision in 48 hours. enough is enough. time to fire the village idiots and hire a better home warranty company. FYI i also found out they left a live wire dangling in the uinit in the attic.

The air conditioner guys have been great and the fellow from All-Rite reminded me that I do have a service contract. He said, "You do have one, because if you don't they won't replace something." He was very efficient and good that he told me that because when I get documents, I never read every page. Also, the guy who came out after them, Viking, immediately returned the money to us when my husband paid him because it was a re-fix by All-Rite. They were all quick and professional as well as the guy who fixed the oven years ago.

Submitting a claim has been very easy. The claims representatives have always been very courteous and helpful. All the service people that have come out have been very good. It's been well worth the money. I have recommended them to others. HMS is excellent.

If you have an issue, hope that it is resolved the first time, otherwise you will end up paying a deductible until someone is competent enough to perform the repair!

I got a bad report from the other warranty providers. My brother had the AD and he said they don't pay up even if they would tell him to go ahead and buy it and they would pay it. That was out and other ones are the same until I found TotalProtect Home Warranty. I had the best experience with them. Submitting a claim is so easy. Just one phone call and one phone number to call, and they're here as soon as they can. I thought it was going to be hectic to do it but it was worth it. The agents were very friendly. The repairmen that came in were great. No complaints. Everything's been wonderful. I think everyone should take TotalProtect as their insurance and I do mention it to a lot of people. They don't believe it but I talk to them about it.

My air conditioner/heater unit quit working and it needed replacing. Total Protect contacted a contractor to do the work and now I have been informed that I will have to pay the contractor almost $8,000 out of my pocket to get the work done. They tell you a $75 deductible is all you have to pay when you purchase the warranty so I was floored when I heard this. They only pay for a new unit and that is all they pay for. No installation, no crane to put the unit on my roof, no permits, nothing to move and hook up the electricity and gas, no ductwork replacement( my ductwork is 45 years old and will cost $4,500 to replace). They are only paying $2,600 for the unit. I feel like I've been had. It's been 5 weeks since my unit stopped and still nothing done. Anyone considering buying from Total Protect/Cross Country I advise to find someone else.

My problem with TotalProtect is with the technician that they sent. He was strictly in it for the money and was after any additional fee he could charge above what I will pay. He came in to fix the faucet and a leak in the bath tub and he wanted to tear out the whole wall and redo all of the piping. He wants to run up a $500 bill for me (and also about that much for TotalProtect) and I told him I wasn't interested. I gave him the $75 and he left. I told this to the agent there and she agreed that I could go ahead and have someone local and fix it which I did and they paid him and it cost $90.

HMS Home Warranty has been very good. Their claim process is very easy and their representatives are very good. I've had a few claims and they've all been wonderful. I just call, tell them the problem and they'll send the appropriate person out. The technicians they sent were very businesslike and the quality of their work were very good. I appreciate that they know what needs to be done and if they will replace something, they don't lie about it. If it needs to be replaced, they'll replace it for the same quality that you have. I like that. Overall, it was excellent.

Process of submitting a claim with TotalProtect was very easy. They just asked for a little bit of information about what it was that I have a problem with and they arranged to send a company out. The company they sent out was very good. I've had them here twice now. They call first and make arrangements for when they're going to come and always fixed the problem right away. I'm very happy.

Whenever I call TotalProtect, they would give me the person to call and I'd talk to them. They come and do what they need to do so I haven't had problems. It has been fine.

The company that install the unit they came out 3 times and the unit still do not work and they want us to pay additional fees. And the company is not in business any more. Very bad insurance Company , i would not recommend this company .

HMS Home Warranty were prompt in responding to my request to have someone sent out, and they came up with a good electrical company. The people at Simon Electric are extremely courteous and very consumer-friendly.

I filed a claim because my air condition unit was not working properly. I had my unit serviced by one of their companies not even 6 months ago. Another company came out and stated that my drain pipe(on the unit) was clogged and that my fan motor and control board needed to be replaced due to water from the drain pipe leaking. I was told that my ac nor my heat would work. Total Protect denied the claim because the pipe was supposedly clogged and that's not covered. The drain pipe is on the unit inside of the house and it was nothing that I did or could have done to prevent this. If my unit was serviced not 6 months ago, this should have been detected/noted at that time and should have been covered. I cancelled my plan and had another repair man come to my home. My unit is now working and my fan motor nor my control board had to be replaced.

I got a Total Protect contract initially with my home purchase. I have maintained the contract for many years since because of the prompt and full response and service I have received on the rare occasion that I have had a claim. I have never had any complaints with the company or any of the service providers they have sent over the years.

Because of the expense of maintaining a home, I considered getting a home warranty and TotalProtect happened to be the first one I saw in an advertisement. I've had some problems with their service and it was not a very satisfying experience. The technician that they sent out did not do a very good job, so I called and told them that it didn't work and that I didn't want to pay for it, and it was solved. Since then, I've had good results with the program. Overall, my experience with TotalProtect Warranty was adequate.

HMS Home Warranty's service is great and we've had no problems. Their claims representatives have been very friendly and helpful, and their technicians have all been very professional. So far, we've been very happy with HMS Home Warranty. They're very responsive, and when we need something, they cover it right away.

TotalProtect was a good recommendation offer so I took it. I had an excellent experience since submitting my claim was very easy and their reps were very helpful and down to earth. Altogether, it was a positive engagement and they were able to answer all of my questions. Also, the technician was good and seems to be very knowledgeable. TotalProtect is a good company that is easy to deal with so I'm very satisfied. I'm able to recommend it to some other folks.

My microwave was broken, and the tech replaced an electronic control panel, and then left. However, the microwave still did not work. The tech returned a week or so later to put in a new electronic control panel, but he forgot to bring the panel. I am still waiting to get this fixed.

We have HMS Home Warranty and it's been fantastic. They've helped us so much and they were wonderful to work with. I never saw a warranty company so eager to help. When I couldn't get the right electrician, I called them and they called me back and found me one. It was phenomenal. We've had the house for almost three years and have had them since we bought the house. We were new to the area and didn't know anyone and they've helped us four times. I always push HMS. We've renewed them twice already. Every time the renewal comes up, I say, "Just renew it," and don't even question it.

TotalProtect signed me up and told me to contact them which I did. They just didn't respond and it went to voicemail. When I was able to talk to them, they said they will contact me to set up an appointment. 3 days passed by, nothing happened. Then they gave me a company to do the repair but they can't deliver. They came on the agreed time to do the repair and were able to identify the issue right away. They spent a good amount of time trying to fix it but after a couple of days, it went back to how it was. So I called them again and they said that they have to order the part and when it arrives, they will come back to fix it. It took 2 weeks for the part to arrive and overall, it took them 3 weeks to get everything fixed which is a lot longer than it needed to. It's not acceptable. Except for that, their team has been very nice, polite, courteous, and knowledgeable.

When my AC failed I called and a tech came in a day or so later and diagnose a failure of the evaporator. Then it goes to their research department which takes it sweet time to research it. About two weeks later someone came to fix it and replaced the evaporator but did a shoddy job at it. so it failed again and had to wait another week to get it fixed. Similar story for microwave. On the positive side they do give you six months warranty for their fix which is better than American Home Shield that I had before

Just received a letter stating as a thank you to their customers they are changing the coverage and adding more. The additions are very minimal and they upped the deductible from $60 per service to $125 per service. I most dislike that they pretend they are thanking us when really they are just raising the price. Very annoying. I'll be shopping around.

I would highly recommend these guys to anyone needing a Home Warranty.

I have been waiting for my refrigerator to be repaired for over two weeks and keep getting the run around from Total Protect. They said they never received the report from the repair company but I received 2 out of 3 parts but some how can't get the third part. They don't care and continue to say they are working on it but it is the repair company responsibility not there's and they have no responsibility at all per the contract. It could go on for months without a working refrigerator and per there contract they don't care. Run as fast as you can away from this company.

My name is MIGUEL. My contract Number is # **. This day have almost two months to try the Home warranty company to fix my refrigerator. I call the phone and nobody answers. I frustrated with this. They have sent 3 times differents technicals to look my problem, and my problem persists. Nobody call me back to check if my problem is solved. I need a refrigerator!!! I pay a warranty for take care my home and with all that I will have to pay out of pocket another refrigerator. I'm tired of calling and not responding. I leave a voice message with all my informations and nothing happens.

Have been a customer for 6yrs. For the most part,the repairs have been a good experience. Evidently there has been changes over at this company , and not for the better. (Cross Country now? )They only had one vender to service my hot tub, not from my area . They did not get back to me for an appt . for 5 days. Then they said they would come but it had to be at night bet. 5 and 8. I expressed my concern about it being dark , no problem they said. At 8:40 they called to say they Couldn't make it. Next day I called Customer (not) service, and asked for another company as I had a bad feeling already . I was told " Not Possible" ,there was no other venders. (come to find out any plumber they had could have taken care of it ) so , they lied to me . The workers they sent when they finally came seemed fine until they wanted me to sign the work order , which said at the end I was responsible for an Accesss fee. (a board with 6 screws)No amount was stated. I told the man I couldnt sign it cause I didn't know what that meant. I Gave him 85.00 ded. They said they needed to order a part, and return . No one contacted me for an appt. NEVER heard from them or Total protect . I called TP after about 10 days, giving them plenty of time to get back to me . 10 calls later and many unhelpful and rude people later the hot tub is still not repaired. No transfer of the ded. to another co. will be made , even one in the network . And I will only be given a small amount value , not my contracted amount, if I choose another one, and I have to pay another ded. of 85.00 . NOT GOOD ! So they are "strong arming " me to go with a company I DON'T FEEL COMFORTABLE with ,or I loose money ! NICE ! Please DON'T use TP! They will Not Protect you, and NOT help you if a problem arises during the service .The "Nazi like" bad attitude is horrible! BUT THEY WILL TAKE YOUR MONEY!! They WILL NOT compensate you in anyway , or even work with you to arrive at a fair conclusion to a problem. YES , I'M DISGUSTED WITH THE WAY THIS HAS BEEN HANDLED !

The AC has not been repaired 35 days after the claim for the repair was filed. A&H came and had a look 3 days after the claim was filed but could not enter their findings. Then it was a Purchase order issue which took two weeks followed by an expired PO today. I am just thankful it is fall and not summer. The bad news is that you have to test new lows and Joaquin is there to see if you climb or slide.

Worst ever experience, has been with total protect for years, heard about bad experiences but never thought it would happen to me. Having problem with my AC for a very long time, each time total protect did a good job in fixing the problem. However this summer the unit decided it had enough. (outside unit). Guess what total protect and there assigned people decided that the unit has be urinated on by animals, and was not covered. Catch is I have no animals with a gated fence. The unit was simple over 20 yrs old and weathered. Ive also been paying my dues for almost that long as well and was completely denied help. Had to go out and purchase an entire new unit. Thanks TOTAL PROTECT FOR NO HELP OF YOURS IN THE MIDS OF SUMMER.

When I purchased this insurance I called customer service 3 times to make sure there is no hidden charges if I need to fix or replace something, I was told there is only your deductible required, now that I need to replace my water heater, they say you are responsible for %65 percent out of your pocket plus your deductible!!! so I have to pay $650 and they pay $400. I mentioned my several conversation with the support, they said we investigate! But they didn't even bother to call me, I called several time and was informed there is a note in their system which says there is no phone call was made!!! base on this,now not only they making me look like a liar, which they are, I have to pay 65% out of pocket. totally a scam company!!!!!

guidelines for a review???? We got the worst customer service ever from this company and it was our very first claim. No repair was done after 4 plumbers told them the toilet needed to be replaced. I will never recommend this company to anyone

Terrible program!! I purchased the service over 2 years ago and when I finally had a claim and the service person reported back to Total Protect, the defective part was an exclusion. The A/C service person told me that most every exclusion item was a high-failure rate item. The policy was virtually no good. When I complained to the company, they said I should have had their higher plan. WTF!! Either you cover the equipment, or you don't! TP told me that they sent upgrade info to all their clients, but I never received a thing from them. They were un-sympathetic. If they sell a plan with extensive exclusions, that is fraud. They take premiums from un-suspecting buyers, line their pockets, and pay out nothing. TP is a Total Rip-Off. There are allegedly better policies (Old Republic) that provide more comprehensive coverage than these idiots! Caveat Emptor! Idest foetidi! !

It was our first time buying a home and HMS Home Warranty was provided. We didn't have any trouble with our claim and I would recommend it.

I placed my claim for my Aircondition in Jan 2015 but until July August 2015 it was not fixed and they had to send three different contractors to fix it. The last one who fixed want us to call back once the cold season starts so they can turn on my heating system and I am trying to contact that contractor from the last two weeks including the Total Protect customer but no one came to fix it. Total Protect is the worse company and they never stand with their customers or help them out. I ask for their Manager to call me but never received any call. It is so cold and my kids are getting sick. I will never advise anyone to have their home warranty from Total Protect, its just waste of your money.

I have had this warranty service since we purchased the house. About 6 months later, the dishwasher started having problems. After a few service calls, it was determined it needed a new one. We were offered an inferior model. Fine. We exercised the option to purchase our own which we did. Should have been a red flag. Two years later, a/c went out.Been over two weeks in hot weather and they still can't resolve problem. Would not let me speak to a supervisor. Pure incompetence! But they will still take your money!

I placed a claim for a washer machine. A technician was sent and order 2 parts which came earlier. I called to re-schedule the technician visit so that the washer was fix sooner, they never called me back nor acknowledged my request. The date of the original appointment another technician came and after trying to enrolled my wife to sell Amway he went down the basement, came back up 2 hrs later, got out of the house mumbling that he needed to order more parts because the ones he got were not "good." This was 15 days after the original call and 10 more days will go by without having the washer fix. The 3rd time the same technician came (even though we asked not to send the same one) he replaced the part and walk away without saying anything to me. Very unprofessional people, disrespectful, not knowledgeable of their products, rude, etc. Worst investment I ever made.

We've had no problems with TotalProtect at all. All of the vendors were professional and came within the time in which they said they were going to come. When we needed them, they did the job.

I got HMS Home Warranty when I bought the house and then I renewed it. The first couple of times I dealt with them wasn't good but when they did things right for me, I realized it was okay to deal with them. The first time was when my water heater went out. It was on a Saturday and I couldn't find my paperwork so I called a plumber and they came and fixed it. But it wasn't an authorized plumber through them so they didn't pay me for that. I was a little pissed about that because I was stuck between a rock and hard spot there.

I called TotalProtect to submit a claim and they came out and fixed my problem. I didn't have to do anything else. I liked the technicians that they sent out. It was a great experience and I would recommend them.

I learned about TotalProtect through SunTrust Mortgage, and I ended up signing with them. Their reps were friendly and submitting a claim had been an excellent experience. I’ve had a fair number of claims filed and all of the service guys that came out were excellent.

I had AHS before and I wasn't satisfied with their service so I went looking for another and found HMS. I submitted a claim over the web which was pretty streamline and convenient. They contacted me then someone came over and took care of it. It was a pleasant experience and HMS' service is one of the best in the industry, obviously beating one of their competitors. Everything was good.

Submitting a claim with TotalProtect is easy and the contractors they send are wonderful. My experience has been excellent - I'd recommend them.

Let me start by saying I've been a loyal customer for 2 1/2 years and this was my first and only claim and this has been pure hell to get my reimbursement back on the water heater I had installed outside of your recommended plumber and its not even the full amount. Let me start from the beginning.

I signed up with TotalProtect because they were associated with my mortgage company, which made paying the home warranty easier since it was just added to my mortgage. Submitting a claim to TotalProtect was very quick and easy, and the claim reps were very helpful and friendly. The technicians that they sent out to my home were very cordial and they fixed my problem. Overall, I'm very satisfied with TotalProtect.

I didn't choose HMS, it was my realtor who did. He gave me the phone number, called to submit a claim and scheduled it which went pretty easy. They didn't have to do anything because the mistake was made by another person I had working on my house.

We had a good experience submitting a claim with TotalProtect although a little delayed with our first claim. We had a problem with them trying to get someone to help in a timely manner. We had a refrigerator go down in the middle of summer and it took about a week to get someone out. We requested Sears and they finally accommodated. And that worked out well.

We have had Total Protect for 5 years and last week submitted our first claim when our dish washer broke. After almost three weeks and several phone calls, the original problem was corrected and we paid the $75.00 deductible. At that our repair man advised us of a second problem. We had an actual hole in our dishwasher. He felt that this was due to a spoon falling out of the silverware basket and transferring heat to the bottom of the dishwasher. He noted that due to the age of the dishwasher (over 10 years) the structural integrity was probably compromised. Total Protect has now advised us that they will not pay for a replacement as the problem is not a "mechanical failure". They will also charge us for the balance of the service call if we drop them. Really? By my estimate, I have spent over $2,500.00 in appliance insurance and am unable to get a white standard Whirlpool dishwasher replaced!! !

My sister told me about TotalProtect. I have a very good experience submitting a claim. The rep was very helpful and the technicians were very nice. The quality of the work that is done is good, too. I have recommended TotalProtect to others.

I'm liking my experience with TotalProtect Home Warranty so far. Submitting a claim has been good. Their claims reps are friendly and their technicians are also good.

It was very easy to work with HMS Home Warranty and I'm happy with their claims resolution. They handled my three claims to my satisfaction. I didn't have any problems submitting my claims - it was easy. 99% of their claims reps that I talked with were courteous and extremely helpful. There was only one time where I was speaking to someone who was hard to understand and it was one of the problems. During that time, I didn't feel that I got a 100% satisfactory response. The rest of the times I called however, they were great. And every interaction I had with their technicians was very good. I would recommend them.

A coworker was telling me about her experience with her air conditioning going out, so I thought it would be best that we got something to protect us. She had TotalProtect and had good experience with them so we got them as our home warranty provider too. I like being able to file my claims with them online, it's very easy. Their claims representatives are courteous and always able to answer questions. We also had a good interaction with the technicians as well as the quality of the work performed. We've only had to use their services three times and those times were really good, except for one where we had a hard time getting a claim through - it took them three weeks. But other than that, we always had good experiences with TotalProtect and I'd recommend them.

It was easy submitting a claim to HMS Home Warranty. I had minimal interaction with their claims rep but it was fine - no hassle. The technicians who came were pleasant and they did a good job so far. The only thing was they replaced the circuit board and I wonder if that's practical because the whole system is an old one. They may have to replace the whole system soon - maybe they should have done that in the first place. So whether what they did was the economical choice or not was the only question I had.

If there was a rating less than 1, I would definitely have given it. Called it bc AC went out. Was told it was an emerg. Made 2 f/u calls only to be told it should not have been. Kept being told to call back. Finally spoke to a sup.who promised a call back by 5 and has not. Asked for his sup's contact info and was told he would not give that to me but would forward my message to her. Really? I've been told other stuff that has not been true so why would I believe that?

Member over 12+. Was pleased until now. Refrigerator died after 20 yrs. They found it too old to repair. A few days later informed only will get $500 towards a new one. Told me should have got an upgrade when my renewal came up. I'm very disappointed. I had no clue to ask for new upgrade!

Submitting a claim with HMS Home Warranty was easy. The young lady I spoke to on the phone was very prompt and got what I needed quickly. The technicians they sent were great, and did a good quality job.

I have had TotalProtect ever since I did the closing to my house and it was offered to me by my the guy who did the closing for us. So far, I haven’t had any problems when submitting my claims and the technicians that they sent have been knowledgeable. I have recommended TotalProtect to several friends already.

The claims representatives of TotalProtect were pretty friendly. Also, the gentleman that they sent to my home went above and beyond what I had asked. I had a lot of questions for him and he was pretty knowledgeable. Moreover, it was excellent work that was done. I'd recommend TotalProtect to a friend.

sears sent guys 6 different times each one orders parts/leaves/not working 30 minutes later/Reschedule/comes-orders more parts/reschedule/no show/reschedule/orders more parts/reschedule/doesn't use all parts ordered by previous guy Still not working- I am filing complaint w BBB

Unbelieveable!

So far, I submitted two claims to HMS and it was fine. For the first one, nobody got back to us but the contractor they sent was very courteous. Unfortunately, he was not very knowledgeable about the problem which led to some issues. When the contractor did not submit his report quickly, I kept calling HMS but never heard back from them. I had to keep pushing the issues to know how they were going to be resolved. Once HMS realized the issues were a problem, they got somebody else out for the second time. The second contractor was very thorough and knowledgeable - the problem was fixed. That all went through easily, I got a report right away and it was paid. Overall, it was a smooth and easy process.

It is a wonderful experience to submit claims with TotalProtect. Their friendly reps are able to answer my questions, and I've been lucky that they have sent good technicians to my home. I recommend TotalProtect.

We've been with total protect for over a year and have YET to receive our warranty package. On 4 separate times we've asked for it but it was sent to 2 different addresses. The other 2 times it was never sent. We had no idea what it covered and now we have a broken washer that's being denied repair. Completely over Total Protect.

Submitting a claim through TotalProtect has been above satisfactory so far. Most of the technicians sent to my home are pretty competent, they know what they're doing. I haven't had too many problems with them.

I'm really glad I've got HMS Home Warranty and hoping that I can renew it next year. The dryer which was built in 1948 was not drying properly and they very quickly sent out a repairman from Sears, who was very good, kind, friendly, and the whole thing was done. He showed me a couple things that I didn't know about with the dryer. I was surprised that the submission of claim was easy. I wish that if I had to use my car insurance, it would be that easy.

I didn't have any problem when I submitted my claim to TotalProtect. The technician that they sent out to work on my dryer and washer was very good and I like him. So far I've had a very good experience and I'd recommend them.

On Sunday night my refrigerator broke down. Monday morning I called for repair. First they said Sears would do the repair then Sears called and and said they wouldn't be able to sent someone until October first which is more thantwo weeks after the breakdown so I called total protect and they put me in contact with another company. The guy came out and said the compressor has gone out on my appliance okay now it was approved right away for the repair now this guy says he can't do it until next Wednesday. Now next Wednesday I will be on a plane out of town so now we won't have this repair done until the following Wednesday wich Sept. 30 one day before Sears said they could come out. Nobody cares that in the meantime all of the food in my refrigerator will be spoiled they sure don't cover you for that. Everything was going fine at first now I'm left very disappointed!!!

We have HMS for our house and for the duplex that we bought as well. In the past we had bad experience with them. I felt really pissed about some of the contractors that they used because sometimes they screw up. The one that was really, really bad was when I had a hot water heater replaced. It was in the winter time and I was out of hot water for over a week. The guy that came out tried to sell me up on some other stuff. They did put a hot water heater in but they put in just the lowest line. They didn't match what was in there instead they put in something a little smaller, not as good in quality.

It's been pretty good submitting a claim with TotalProtect, their claims reps were pretty friendly. However, in my most recent claim, the technicians didn't fix the problem the first time. They had to come back out and fix it again, but TotalProtect usually fixes everything.

I had three calls with the service this morning ostensibly to set up a plumbing service for two issues we are having. After finding out the warranty service did not cover certain aspects, I asked for a supervisor from a CSR named Casey. She was rude, snidely, and when I asked for a supervisor she kept telling me one was not available how could she help. When I asked for a supervisor a third time, and she refused, I hung up. I then called back and asked again for a supervisor from a person named Katy. After a few minutes, a supervisor came on and mispronounced my name. I corrected him, and told him what had occurred and that it was either a training issue or the CSR Casey should not be on the phone with customers. After that, and thinking he said his name was Warren, he did not apologize or sympathize, all he could say was his name was Juan not Warren. I said understood and told him since he felt no obligation to apologize or help me good bye. This is the second or third time in the last year we have had issues with people at your call centers. Is there a morale issue, poor training, or just people who are not paid well and do not want to be at your call centers? This is no way to treat a long term customer and we are planning to shop around for other warranty services if this is indicative of your firm at this point.

Every time I call TotalProtect, everything goes well. I really like that they let me use the contractors that I want, and I recommend them for that.

When I was going through the buying process, HMS Home Warranty was presented to me and I accepted it. Submitting a claim to them was quite easy. They do everything on their website and they had somebody call me back that very same day I submitted. Once they have a further understanding of the issue, they contacted a person to come out and help me with it. I was hands-off at that point. The contractor they sent was very knowledgeable. He was a nice and polite guy who was easy to work with. He was able to help rather quickly. When the job was done and my issue was fixed, it stayed fixed since then. Everything's fine. On the whole, I expected good service from HMS and that service was delivered.

When I read through TotalProtect's brochure, it seemed a good idea to have them. So far, I haven't had any bad experiences at all with them. Submitting a claim is easy and their contractors are very good. The repair work they do is wonderful. I have recommended them.

We've had TotalProtect for 10 years now. Their process for submitting a claim is very good and their staff are polite and helpful.

I have been waiting 3 weeks for them to honor my service contract and fix my central air conditioning system. So far they sent out three of THEIR service providers and can't agree on a price for repairs. Finally got manager on the phone who assured me the claim would be resolved. But no luck. When I called today they said they have a record of the call, but no notes on the manager's commitment to resolve my claim. Still on hold for a manager for over an hour now. Hopefully this will be resolved by next summer! I DOUBT IT!!

It has been a positive experience with HMS. Submitting a claim is pretty easy and straightforward and the claims representative has been helpful. We've had different claims, and have had really good experiences with most of the technicians, but there's probably 1 or 2 that we prefer over someone else.

My daughter-in-law's mama got TotalProtect, so I got into it as well. I like it so far. I haven't had any problems yet, aside from the last claim I had, the contractor didn't know anything about TotalProtect. They were saying, "Well, I hope they pay us." So I brought in the book and I had a couple of receipts I had from different people. I told them TotalProtect was the one who told us who to call. I guess they paid him since he didn't call me back. I also just found out that I could call sometime during the year and have TotalProtect come and check everything at no charge unless they find something.

My experience with TotalProtect has been very good. It's pretty easy to submit a claim.

We've recently had a new garage door opener put in via TotalProtect because our old one died, but they charged us for the actual opener - the little remote that goes in the cars (they did it for my daughter too). I called them and I was told that our policy doesn't cover the garage door remote. I've looked through my policy but I can't find where it says that. Nevertheless, this company is professional on the whole and I've already highly recommended them to several people. I got one for my daughter shortly within our signing up with TotalProtect and sent two more customers to them. Two more people, including my son who's not happy with his current warranty, may call them as well by virtue of our recommendation. TotalProtect has replaced a lot of things for us and I do appreciate that, and I hope my friends will be satisfied when they use TotalProtect too because I highly recommend it.

It is very easy submitting a claim with HMS Home Warranty. However, when our water heater broke last year, it took them 4 weeks to find a vendor to have it replaced, so we had to live with my parents. Other than that experience, they do a really good job most of the time.

Claims reps are always very nice and I've always been happy with the quality of the work that's been done. The technicians were fine, except the last time I had an electrical problem and they sent the furnace repairman out. He came out and didn't know what was going on so he told me he was going to come back the next day with the electrician. I never did understand why they sent him out in the first place.

It's been a smooth experience for me with TotalProtect. I contacted the number they provided and they dispatched someone on July 24 to my home. He looked at the air conditioner problem and said that it needed to be charged. The line had frozen up all the way to the unit so he couldn't do anything that day. We had to leave the AC off for the whole weekend. He came back Monday around 1 pm and did whatever was needed to be done for $85. Everything's working fine since then. I'm very pleased with TotalProtect.

Submitting a claim with TotalProtect is easy since we just call it in. Our recent claim was for our air conditioning and it was actually a little frustrating because when our AC went out, they didn’t have anybody for the weekend to fix it. But I like the contractors that they eventually sent out and the quality of their work has been good. So we'd recommend TotalProtect.

HMS has always been very helpful so we never had any issues submitting a claim - it's very easy. Also, everybody that they've sent had been really well. The last guy was able to answer every question we had - he was awesome. HMS has gotten us out of a bind several times, so I recommended them to several people at work.

We’ve been satisfied with TotalProtect. At first, we went with them because of our friend's referral and the services they offered. So far we've had no problems submitting a claim and their technicians have been great. Whenever we call, they'd be down here on the spot and the quality of their work is excellent.

I've submitted two claims with TotalProtect. They've got things fixed and everything seems to be working and holding up.

I was purchasing a condo that my real estate agent was showing to me and we decided that having coverage on what I was purchasing would be a good way for me to go, so I got HMS home warranty. I recently submitted two claims with them. One was about a gas line and it was denied because of the original set-up in the basement, but I've taken care of that. I also called them about my air conditioning that went out. I called them on a Saturday afternoon and they did their best -- there was a tech out by 9:15 p.m. It was one of those hot days and I did appreciate it. They called me and let me know what I needed to get information-wise.

It’s nice having a home warranty like TotalProtect because it would be very expensive having these repairs without it. Plus, trying to find the vendor myself is difficult. Although the reps of TotalProtect weren’t friendly when I first signed up for it but the service improved vastly and they have pretty good offerings for the contract.

TotalProtect took care of everything and was outstanding. I like that they pick professional people that are trained to do the job. The technicians they sent out were very knowledgeable and had the right equipment on the truck which is nice. I've had experiences where, "Well, I don't have it here. I'll have to come back in a week." But that didn't happen so that was very good.

We've been with HMS since 2006 and we've been with them for quite a while. I have expectations since I pay for a home warranty. I expect them to be there when I need them. Representatives of HMS have been always very good. Everyone I talked to on the phone have been really nice. However it seems like that when I want updates, I'm the one that always initiates the call. They don't automatically give me updates on my claim. I'll wait 24 hours and I'll find out what the status of my claim is. I understand I'm not the only customer and I don't mind calling, it's just sometimes there's a wait time to get a hold of a representative. They put a voicemail out on the phone that services may be delayed because of the things going on throughout the country, which I understand.

TotalProtect worked with me well, covered everything and filled me in. So, it was a great experience and I'm very pleased with them. In fact, I have recommended them to friends.

Submitting the claim with TotalProtect was great. I haven’t had no problems. The claims reps were good and helpful. The technicians were good too.

TotalProtect had good reviews so I chose them to be our home warranty provider. I experienced a glitch in their claim submission process one time when they gave me the number to call but the vendor stopped servicing the home warranty claim. However when I called back, the Customer Service reached out to a different vendor, scheduled everything for me, and it was excellent. The second vendor came out right away and fixed the issue - he was very professional and knew what to look for. I've already recommended them to people. I also have a business unit which uses Sears Home Service but I'd probably change it to TotalProtect as well.

Submitting my air conditioning claim with HMS Home Warranty was very easy. They just told me to call the said company and make an appointment which I did. I paid the $50 copay and assumed everything else was paid. Their reps were extremely courteous, but the technician who came to service my appliance was a little disturbing. He came and unplugged the discharge lines so it would run clear, and then he told me the coils needed a good cleaning. However, he didn’t bring his stuff so he couldn’t fix it that day and that was the last I ever heard of it.

I'm liking everything about TotalProtect as my experience with them has been fine. Submitting a claim is easy, the contractors they sent to my home have been responsive, and they come on time. At this point, I don't have any complaints so I'd recommend them.

Put in a claim for my garbage disposal to be replaced. The service man that came out actually recommended that I go buy my own replacement and he would give me a discount to install instead of using the replacement through the warranty company. Three days later, I'm still on the phone with the warranty company after being told by one rep that they would replace with a comparable, then being told by another that it wasn't true and I was going to get whatever they have.

The very first time I used TotalProtect years ago, they didn’t have any local vendors. But this time they had somebody right in my hometown. Excellent.

A realtor friend told me about HMS Home Warranty and I've also heard good things about them. So far, my experience with them had been very positive. It's very easy to submit claims to them - any dummy can do it because it's straight to the point. Their people are very professional, they showed me that they wanted to help. They didn't sound like they were tired of me. I also didn't have to wait long for a response from them. When the first technician who came to our house called to say they were busy and that it was going to take longer before they could come, I said, "Nevermind." I called HMS right away and they gave me another person from another company. Those people came out the next day and troubleshoot it. I'm very pleased with HMS, it's a company you can count on.

I've had a few claims with TotalProtect and they've been all right, although one time I had a microwave door broken and they refused to cover that because it's part of the door frame. But the microwave is not functional without the door.

The first time I made a claim with HMS, their claims representative was very informative. Then I found out that I could do it online, and the process has been easy and works well. I wasn't home when HMS sent out a technician for our recent claim, however, my fiance told me that the technician was a little bit hard to understand because he didn't speak very good English. But he did the job correctly and fixed the problem. I recommend HMS to other people who I know are looking to purchase a house for the first time because it's really helpful.

I've submitted a claim and it has been good. The guy came in promptly, did the job and left.

My refrigerator stopped working 9 days ago. HMS sent out a local repair company and all the guy did was open the doors and write down the serial number. After five days of trying to get an answer they claimed the parts were ordered. Over the holiday weekend, nothing was done, obviously, but it still left us with no fridge. Now they are saying the parts are on backorder until 9/18 -- and there is still no guarantee that the right parts are ordered because there was no diagnosis done on the first trip. They are offering us the parts and labor cost of $312 towards a new fridge. The one we have cost over $3000 and is only 2 years old! At what point does the company realize that a family cannot live without fresh food -- not to mention everything that was thrown out because it spoiled? Ridiculous company that has no compassion or understanding for the people who paid them to look after their products.

Submitting a claim with HMS Home Warranty was an easy process and their technicians were very good. They did very well in fixing my problem and I’m happy with my overall experience.

I had very good experience with TotalProtect. I just paid off our house and signed up with them again. We've used them ever since we bought this house in 1996. I know it was a different name then. If I didn't have good experience, I wouldn't have called back. So far, the technicians that they've sent to our home were good. Claim submission has been very quick. In fact, our central air just went and they got everything set up and it's been fixed. I've told people about TotalProtect.

The first time I called TotalProtect I wasn't too pleased. I need to call them again about the technician they sent because my washing machine is still not running properly. Also, I would prefer to speak to someone than just a recording when I'm calling in for service. Other than that, it's been good so far and I would recommend TotalProtect.

I submitted a claim on August 3, 2015, for a faulty refrigerator at my only rental house; the refrigerator was haphazardly cooling, freezing, defrosting, etc. $85.00 later, the serviceman said that two parts need to be ordered. August 13, one of two parts arrived at my tenant's house (that's 10 days). Nothing else occurred, so I called Totalprotect on August 30. The agent apologized and said that someone dropped the ball somewhere, and there has been a problem locating the second part, but she pushed it through to "Authorization," who would call me within 24-48 hours. Again, nothing. I called again on September 7 to be told that someone dropped the ball again, but don't worry, "Authorization" just authorized ordering the second part. And my personal favorite: "We will call you with the details later." No other options were explored such as going with another service provider (unless we started the whole claim from the start with the $85 service fee again). No consideration was given to my tenants who have lived with a malfunctioning refrigerator for over 30 days; their electric bill has doubled (I have the proof); they have borrowed a small freezer; they have to go to the store on a day they wish to eat fresh food since they cannot trust their refrigerator. It seems absolutely incredible that a family of 5 could tolerate this living situation with the grace and patience they have, but they have. Totalprotect's last suggestion on September 7 before I hung up on them? To call me the next day and discuss the details of the claim. Next move: Better Business Bureau and anyone else who will listen. The bottom line is that my tenants deserve a working refrigerator and compensation for their inconvenience and doubled electric bill. I regret the day we received the advertisement for TotalProtect.

HMS Home Warranty was provided to us when we bought our house. When we submitted a claim, they told me it wasn't covered because it was on the deck instead of in the house. Although when you plug something into the deck, it blew out all the sockets in the kitchen. They finally sent somebody out, but the electrician didn't seem to know how to fix it and disabled one thing and said that fixed it. A couple of days later, it was doing the same thing again. We finally hired an electrician and paid him ourselves to fix it. The rep left messages but never called me back. I decided not to renew because it seemed like whatever broke, HMS wouldn't fix. If they did fix it, they sent people that weren't competent. I'm very unhappy. They only want the money and don't want to fix anything.

I've had three claims with TotalProtect and the most recent one went extremely well. But there were lots of hiccups to the ones prior to it. Some of the technicians they sent out were bad ones. The first claim I made was a disaster with the air conditioning. I was without air conditioning for weeks because of technicians not responding and me having to call and follow-up with them. Looking at the account history, I had some significant issues with the claim. The second was a water heater which somewhat went well, but it could have gone better. That one took a little while. The last claim I made was with the dryer and that went spectacularly well. Overall, I didn't have any problems after the work's been performed, but there are some issues with accountability between TotalProtect and their selected technicians. However, basing on my recent experience with them, it was excellent.

Today is 9/8 I had time to write this because the SEARS technician that was supposed to be here from 8-12 is not coming. Another excuse of customer service scheduled, but somehow it did not get on the schedule. SEARS came out last week and misdiagnosed and installed a computer chip for 20 minutes. I was told to give it 24 hours. The 24 hours expired and now the game and phone tree waste of time continues. I had a time last week to have them come out and look at it again, but the technician said he needed to be paid in advance before coming to the house. i.e. He did not show. The notes say I cancelled. The service is flawed because they rely on service providers (SEARS). Sears is the one supposedly working on my Fridge. Did I mention that it went out on July 2? SEARS internal communication systems don't work and the technicians are not prepared when they arrive which means everything is a 2 visit fix. Good luck, because you have to be there for their comfortable 4 hour window each time. For the amount of the service you would be better off to save it for 3 years and replace it yourself through a big box that will deliver and haul away. Did I mention there is still a $75 deductible? PS if you are thinking why didn't I replace and move on, because I already paid into this mess over the past 5 years and I am owed this. Don't bother asking for a Supervisors number, because even when you do have it. They don't answer or return messages, i.e. They don't care, because they have too many other messes. After you hang up, that is it. Then you will have notes read back to you by the next operator when you call to f/u, which may or may not contain your last phone call. Don't forget none of your lost value of food is considered. It is in the contract. Read it! Now you have been informed and warned how it works.

I decided to change to TotalProtect because we had them before in another state and house and had no problems at all. Submitting a claim was really good and fast. They've just done the once or twice now. I haven't had to use it very often but we do when we need to and glad they're there.

First they sent someone out to replace the fan limit switch - that went well. My heat was up and running. The guy messed with some wires in the lower unit. I did not think too much of it until I went to use my air conditioner that summer. Now my blower keeps shutting off and my compressor keeps freezing up until it blows the breaker. I have had them out five times since. One time they charged me 75 dollars. Said it was my thermostat and they wouldn't fix it. I have been through five thermostats since then. The same problem. I have to keep my blower on manual override so my compressor don't freeze up.

Overall, HMS Home Warranty is a good company. Some of the contractors are slow to call you back. Plumbers don't have weekend hours, which is stupid. I needed a plumber twice and could not get any service. That's one thing that really needs to change about the company because things happen 24/7. Plumbers usually make a lot of extra money on the weekends. And it makes you not want to renew. But I renewed for the fourth time this year since HMS does what it says it's going to do. But little things matter a lot to a consumer who's paying for the service. They don't want to have to wait extended period of time to be serviced.

We got TotalProtect through the bank. Submitting a claim has been an easy process and I would recommend them.

The protection given by TotalProtect is great and it is very easy to submit a claim. However our refrigerator is still broken even after the technician fixed it twice already. He apologized for it nevertheless. I still see that experience as being very helpful. I'd recommend TotalProtect to a friend and I want to buy a new warranty from them for our new house as well.

HMS Home Warranty claims process was relatively easy. I made a phone call and the claims representatives was courteous. They took the data and scheduled someone to take a look at the issue. Then the technician showed up on time, explained what was going on and fixed it. Everything went great. It's nothing less than I would expect from HMS Home Warranty.

I've had TotalProtect for years. The contractors that they've sent to our home were excellent. I'd recommend them to a friend.

Our microwave oven went bad and TotalProtect repaired it and it's doing great now. We also filed for the heat pump and the two young men did a very nice job and were very courteous. However the inside unit had a slight leak so TotalProtect sent another man very quickly to repair it and he was very good. I'm happy with TotalProtect.

HMS has gone in with the home purchase though they were the name that stuck out in my mind since I used to be a realtor and I've dealt with their reps before. Their reps are very friendly. She knew my name and we've talked nothing so much in particular. I only sold one house in the six months I was realtor and I don't think the buyer or the seller were interested in a home warranty, but I had full support from them as a vendor. On the other hand, my interaction with their technician went well. The only drawback was the length of time it took to get the part. I'd file the claim online and I had an email back within minutes with the claim number and the vendor's number to call, and had an appointment scheduled for that Friday but it took a week and a half for the part to come in. The washer works fine now and overall, it was a quick and very easy experience with HMS.

Submitting a claim with TotalProtect was very fast and easy and their customer service is very nice. I like their contractors except ProServ who they sent first to fix my refrigerator. They came and looked at the back of the fridge then they took out much of my deductible although they didn't do anything. I didn't like that and TotalProtect should not give them to other customers because they didn't fix my refrigerator. It was bad and the one who really fixed my fridge was M-Y Appliance. They're good and honest people and they explain what's going on. Overall, TotalProtect is fine.

Our air conditioning upstairs went out so I followed the procedure outlined in my home warranty. I called it in and had a guy come out and look at it. He said that he had to order a part and it would take three to five days and that he would call me back after. Having no air conditioner in the summertime is a problem, and it's especially stressful with a 20-month-old baby sleeping on a mattress on the floor downstairs because that's where the only working AC is.

We were with another warranty provider but they increased our premiums, so we looked for another company and found TotalProtect. We saw some good and bad reviews, but we decided to go with them and so far we are happy. We had a problem with our garage door once but otherwise, we were fine with TotalProtect. I do also like the contractors that they send out to fix the problems.

Their claim-submitting process is pretty easy. Although the first tech who came out couldn’t fix my unit, but HMS was able to send somebody out again later on that figured out what the problem was. Also, I had a misunderstanding because I had 2 AC units and the paperwork said it covered both of the units, but HMS told me they only cover for one. So the sales rep did research, called somebody else, and placed me on hold. She didn't know the answer but she found it and that was a key importance for me. I’m happy with the service, but they should have been more explicit concerning the units because even when talking with the person I bought the house from, they were under the same impression also and that's why they listed it in the closing papers.

All is well with TotalProtect, submitting a claim is an easy process, but finding the right person that will respond is the big deal. We've had two kinds of contractors that have come out with our air conditioning. One wanted to do one thing and the other came along and said, "Well, this was done the wrong way." But we think is the unit is undersized, they just haven't figured that out yet. So we're kind of disappointed in that. But in terms of the time and estimate they do, we're totally happy.

I first heard about TotalProtect from Bank of America a number of years ago. Their claims submission is an easy process. They also send out technicians that are friendly and are able to answer my questions.

I'd recommend TotalProtect especially if you have an older house with older appliances. We've had them for a while, and we've been pleased in the easy submission of a claim and with the contractors they've sent to our home. They've always solved the problem and done what needed to be fixed.

We were selling our house, and a real estate agent suggested that adding a home warranty coverage would help in selling it. We didn't know anything about home warranty providers, but she recommended HMS Home Warranty, and we decided to go with them. When we finally moved to Kentucky, HMS was also offered there, so we decided to renew. So far, we've called them for a couple of plumbing issues, and they sent somebody who took care of the problems. However, one thing we are a little concerned about, is our air conditioner. We've called about it a couple of times, and the people that came did little things that fixed it for a while, and then it breaks again. So now, I don't know if it's the repair person's fault, or if it's time for our air conditioner to completely die since it is kind of old. Other than that, HMS has been very good, and I am happy with them.

I've had TotalProtect for a while. I discontinued because my new dishwasher had some work done, but it still isn't working. I didn't want to call back to pay another fee just for the technician to do the same thing. Other than that, they were okay. When I had an AC problem, they sent someone from Sears and he was very good. I've recommended them to several people because they were good when I had them.

We like TotalProtect a lot because they’re good. But the last experience we’ve had has been pretty bad. It was our pool and they hired one company to do it and had to wait five weeks but they never fixed it. Then they called me up and asked about it and I said, “The guy never came.” So then she did a three-way call and the guy goes, “Well, they just have a filter and they can just wait.” And I said, “Really? It’s not a filter. It’s the infiltration cleaning system.” He thought that’s what it was and it wasn’t. Our pool wasn’t being able to self-clean itself like it’s supposed to.

Submitting a claim to HMS has been excellent. Their reps have all been easy to work with and the people they've sent out have been very knowledgeable. They were professional and skilled. HMS is also quick to pay out. With our first claim, they couldn't find anyone within the network so we had to pay out of our pocket, but they were quick to reimburse - about four weeks. The only thing I hope for them to improve on would be on the wait time on the telephone when you're calling, doing follow-ups or getting information. A lot of times, I've waited up to 40 minutes. But other than that, I would still go with HMS if I were doing it again. My brother is now going to sell his home and I recommended HMS to him.

I've had TotalProtect in the past and when I used them, it seemed to work okay. I liked the contractors that they sent out to our home and it was easy for me to submit a claim.

TotalProtect has been trying to get a contractor to come out to us and they finally found somebody this afternoon after three tries. This time they're trying to service appliances - an inspection. Overall, TotalProtect has been alright.

Claims processing with HMS is an easy one. The claims representative has been very helpful in setting up appointments and they call me back to let me know. Most of the technicians that I've had have been very well and intelligent as far as the product that they're working on. It's very helpful knowing that if something goes wrong, I can have it fixed very easily.

Every experience I’ve had as far as contacting TotalProtect about any issues regarding the claim has always been settled quickly. I’ve had no delay in getting service and was pleased with the work and attitude of the last two contractors that came out. So I’ve got nothing negative but praise for this company. I’ve actually recommended TotalProtect to a couple of people that I know.

My experience when submitting a claim with TotalProtect was fine. So far, I liked the contractors that they sent out to me.

I submitted a claim for my ac, I was assign Healthy home heating and air here in Tampa florida. A technician came to my house gave me a diagnosis and told me that he was going to order a part,It's been 6 days and no part yet.I could not sleep in my house because it was to hot so I decided to call another company and the technician fix the problem in 15 minutes he told me that there was nothing wrong with the part it was 2 loose wires that he put back and my ac was running! I couldn't believe it. I call total proctect every day and they wouldn't send another company so I had to take it upon my self to solve this problem . I'm thinking about canceling this contract.

It's quick and easy to submit claims with HMS Home Warranty. Like everything else, they give you a window that's too broad, sometimes during the morning or in the afternoon but everything else is nice. Their claims representatives have been great and very responsive. The technicians have also been great and so as the quality of the repair. They're very knowledgeable and their troubleshooting skills are very good because they're able to pinpoint the issue right away. I've only used them twice so far and both issues have been solved the first time around.

It was a good experience submitting a claim with TotalProtect Home Warranty, and their reps were friendly. We had one technician who took care of our air conditioner and they’ve been really good. I’m happy with my experience with TotalProtect.

24 hours and I still have not received service to repair my leaking water heater. Customer Service said turn the water off. Do they know the water in the tank is still going to leak out. Doyle Plumbing has poor customer service as well

Although we haven't had to submit a claim yet with TotalProtect, our experience with them has been fine and we've had no problems.

This was our 3rd call on the same claim for an AC unit that was not working. We set the appointment with the vendor they selected for us, they came promptly and identified the problem. When they called in the repair cost to HMS they were told their parts were too expensive and they would not be able to do the repair. HMS requested 24-48 hours to "research" where to find less expensive parts. In the meantime, it's approaching 90 degrees, I had to take the morning off work and the service technician will have to make a 2nd call once the cheaper parts are delivered -- what is the cost of that? Why did HMS connect us with a repair company in which they were not willing to pay? Customer service just told us "There was nothing we could do." So a repair that could have been done in an hour will now not be done for up to 48 hours. Very disappointed.

The HMS claims representative took care of me. They have been very efficient and accommodating. They replaced a garbage disposal and were prompt and there the day I called them. I'm very satisfied with them and would recommend them.

I love my overall experience with TotalProtect but I wish there were more people that work with them located closer to us so they don't have to come so far to our house when we do have a problem.

Submitting a claim for HMS warranty was easy because it is generic. You go in there, you fill it out and a day later, they contact you. The one thing I don't like is I’m challenging a claim right now and I’ve had multiple people call me for that same issue because there’s no communication within HMS so I’ve had to talk to multiple people about the same claim even though it's on my file and on my notes. They just have to read it.

I live in Texas where the average temperature is over 95 degrees. My service request was initiated back in July 2015. I paid one company $65.00 to perform an inspection on my AC unit. The guy came and didn't do anything. I called the CS office at Total Protect and had another company come out which was the same company that RED TAGED my Furnace a few years back. I have a RUUD that was installed back in 1977 or so, and Total Protect is replacing only the Coil in the Air Conditioning Unit and is Replacing my Furnace Now. So, I have to pay another deductible of $335.00. With saving energy, and being environmentally friendly, I would think that after 3 or 4 years at $49.95 a month, you would have replaced the entire unit with equivalent. I am getting a Goodman with a 10 year warranty and not a RUUD that lasted almost 38 years. Because my coil and furnace is being replaced with a energy rating below what is recommended, here continues my high energy bills. Today, is August 30, 2015 and no work has been performed at my home. I could have purchased a new unit inside and out for the amout of money I have spent.

My wife told me about TotalProtect. She might have had this protection years ago in her other house before we were married. Everything has been good with the technicians that they sent out.

My wife's parents had purchased the program for us as a gift. Then we could go over the payments of it or after they get us to do it. We love it. It's awesome. The contractors that they send out to our home are always nice and very courteous.

My real estate agent referred HMS to me and said this would probably be best for me, so I just agreed with her since I’ve never had one before. When I submitted my first claim for my air conditioner, they sent a guy out who was very slow in fixing it. It wasn't that big of a deal, but it just went slower than I expected for an air conditioner going out in the middle of summer.

TotalProtect has excellent customer service plus they also send out good contractors. The guy from Vo Mechanical, the contractor they sent to service our water heater, is excellent. He's knowledgeable and know what he's doing. Fast Lane Mechanical, the air conditioning people they sent, were really good too.

I'm very satisfied with HMS Home Warranty. The claims process is very user-friendly and the representatives answered all my questions and were very courteous. However, I wasn't too happy with the technician. They cleaned the icemaker, reinstalled it but it makes ice very slowly. So I called them and they brought a new one. But we're having problems with it as well. They said it was going to take about four hours after the installation before it started making ice, but it actually took a whole day and a half before it did. I almost started to make a complaint against the company because I didn't think they were the best.

I didn't have a manual with my stove and so I called HMS. I thought something was wrong with it but it was simply because I didn't know how it works. The guy that HMS sent showed me how and everything was good. He was very polite, nice, and didn't make me feel stupid. I also called HMS when I had problems with the toilet. The person I spoke with was very polite in getting me a number of the company. I called the number and a man came out and unclogged it. Two days later however, it was clogged again. He charged me an additional $75 and it surprised me since I didn't think I had to pay anything additional, but hopefully, nothing else will break down. Still, I'm glad I have my HMS home warranty.

I've had some problems with TotalProtect. As a matter of fact, I've thought a few times about switching to another company. I don't like that you never get to talk to a live person with TotalProtect's recorded version of submitting a claim and a lot of times, you don't get a confirmation number or a case number to follow up. Also in many cases, they don't give the contractor's phone number so you can stay in touch with them. In addition, most of the contractors they sent have been Sears and they've been good but the others are not thorough enough. For instance, the plumbers were good but the air conditioning people leave a lot to be desired.

I was fine with TotalProtect but I wasn't too happy with the service man. When he came out the first time, he told me what was wrong, ordered a part, and had it delivered to me. I made a special trip to FedEx to get the part when I got off work because the part was going to come the day before he was to come and there was nobody home during the day.

The realtor we were dealing with told us that HMS Home Warranty was very good company, that people have been really satisfied with them and was a good deal for the money, so we decided to have them as our warranty provider as well. They're pretty good, and the only problem we had with them was when we had a water-heater go out, and the person they had us call didn't even install water heaters. When we finally got the right person, I had given him wrong information about the type of water heater we had, so he had to go get a different one, and everything was taken care of really well. I wasn't able to be there for the install, but when we finally got a hold of each other, he was really decent about everything, and didn’t complain at all.

I requested service to fix microwave. The total protect had Sears as service provider. For more than one month, and 4 times appoiment. The microwave is still not fixed. In addition, the technicia even did not show up because of the mistake by the company. The y company insists to fix it by the same service provider, and I have no other option such as buy out, replacement etc. I wonder how a customer could take it if it is fixing a furnance, or air condition for such a long time. I will not buy the service any more.

My friend used TotalProtect Home Warranty and since we're staying in a fairly old house so I got one as well. When I submitted a claim, it was very easy. My interaction with their reps were very informative. Their technicians who came to our house were even more informative and very generous. The quality of work was great and done in a timely fashion.

August 20th, I submitted a claim for my A/C. August 21st a Customer Service Agent from Total Protect cancelled the first vendor and conference me in with a new one, Healthy Home Heating and Air Conditioning, that asked to treat my claim as an EMERGENCY. A technician came to my house made a diagnosis and left. He said he was going to order the part and be back Saturday August 22nd; my son forgot to ask of what year. Not once TP or the vendor were able to provide an ETA about anything. I dont understand why they cant track the part in this day and age when I can track a letter and they post all the information on the web. Maybe they used Pony Express. My Dog is in a friends house she couldnt handle the heat. As of today, August 26th, we are all clueless as to why we havent even received an ETA on the work that needs to be done or even when the part is to arrive. Again anything can be track nowadays.

My HMS Home Warranty came with the house I bought. The previous owner had it and I continued with it. So far, I have no complaints. Filing a claim wasn’t difficult at all. It is an easy process and everything has gone well. If I had to call someone out or wasn't satisfied, it was taken care of. They’re very knowledgeable. If there’s something you need to know about your appliances that you didn't know, they would tell you. Overall, I had a pretty good experience. Their customer service is really excellent and I’m a satisfied customer.

The best experience I've had with TotalProtect was when they were unable to fix my dryer, they replaced it with a whole new one. I only had one mishap which was when I first reported a claim online. They came out but what they came out for was not covered by the company, and I wasn't aware of that. So now I talk to a representative about what's going on first before doing it online as I want to make sure the services were covered. Other than that, the technicians have been great and they let us know what's wrong and what they're going to do. They're usually on time. I have recommended TotalProtect to a couple of homeowners that I know.

The mortgage company sent me some information on TotalProtect. I had warranty before for my house in Indiana. When I moved here and had my first house, I didn't have a mortgage on it. I just paid cash. When I bought another house, the mortgage company sent me information and I thought I should have TotalProtect. I called them and signed up. I had no problems with any of their claims reps. They've been good most of the time. I had one bad experience with them a couple of years ago when I submitted a claim regarding my air conditioner. That was a hassle for almost two years, but everything else had gone well. I also had one problem with one of their technicians from Greenville. I told them I didn't want that man back in my house. Overall, I am happy and I've told a lot of people about TotalProtect.

It's very difficult to get what you need with HMS. The timeframe is my biggest deal. But my last experience was pretty good because I was very determined. My dryer had gone out and I was very persistent in contacting the provider but I never knew that we would call them. Normally, the rep would do that for us so I'm not really happy with them.

Their claims process is sometimes difficult and sometimes easy. The last transaction I had with TotalProtect was with the air conditioner, and it took me a couple of weeks to get somebody to come fix it. But I would still recommend TotalProtect.

We switched to TotalProtect because it was the one being offered with our mortgage. Their claims process was simple. Sometimes getting the people that are supposed to do the work is a problem but overall, it hasn't been bad. The technicians work have been very good in most cases and everything was totally fixed.

My experience with TotalProtect has been very good and I'm happy with it. It's a good deal so I would recommend them to friends!

We had a home warranty already and we let it go. But since we've been in the house about eight years now, I realized that we still need it. I was looking around and I talked to my mortgage company. They mentioned that they had a warranty and got us to talk to TotalProtect. The only problem we had in submitting a claim was finding somebody local. They didn't wanna use the gentleman that we had used before. They were sending somebody from New Orleans, Gulfport or Biloxi. The claims representatives were really nice and didn't have issues. Once we submitted the claim for them to come back, they will often let us know who they are going to send. I also didn't have any problems with the technicians who came out. They were very gentlemen and nice. They cleaned up after themselves.

I've had TotalProtect for a long time and submitting a claim has been fine. I call them up, tell them what the problem is and then they get it fixed so I'm happy with them.

Total Protect was part of my home package. It's great submitting a claim, like I called them and their rep gave me a number to call and I called this number and made an appointment. Then they came out, did their thing, and left. The technician who came to service our appliance was very thorough. I have no complaints at all and will use them again.

I have been without hot water for 49 days and counting due to poor service and incompetent service partners. On 5 July I contacted HMS Home Warranty regarding my water heater, which was making a terrible noise. As of 22 August, they have yet to provide the part that will resolve the issue. On 6 July they sent a technician who was not qualified to work on the water heater, but told me that he believed it was emitting carbon monoxide. I called the gas company who came promptly, confirmed it was carbon monoxide, and turned off the gas to the water heater. This took a full day, during which I was unable to go to work.

I thought it was a good insurance and investment so I went with TotalProtect which was offered by my bank. Our experience has been good, however, their claims representatives are not always of the highest quality. I also learned that most of the reliable businesses don't go with warranty companies so they leave it to the second tier. But depending upon what the claim is, most of the time I get good results. Some jobs are better than others, but I would still recommend TotalProtect.

We've had HMS for seven years ever since we bought the house down at Wood River. They've done everything we've ever wanted when we submit a claim and they've been there within a day or two and got it fixed.

I've had a great experience with Total Protect. I never had any problems. I submitted a claim one day and then the next day they gave me a claim number, then the next day I'm making my calls. I talked to a lot of claims reps once or twice and every time I got through to someone he answered all my questions, reassured me and told me where to call and how to get in touch with him if I needed to call back. They tell me about the new contract and I make my calls. They have great quality of work. Nobody's inexperienced. People that did come to do the work were well-mannered and friendly and they explained to me what's going on with no problems at all.