Cinch Home Services Reviews

Our neighbors referred TotalProtect to us and so far, it has been terrible. Our warranty covers our condo unit in North Wildwood and out of the six condo units there, there's three or four of us that have TotalProtect. Submitting a claim is very difficult. We called for electrical inspection the last time. Apparently, TotalProtect doesn't have anybody down in the Cape May County area. They were sending us someone from Gloucester County, who only go to Cape May one day a week, which is Wednesday. We work during the week and are there only on the weekend, so we were trying to make arrangements for Friday, Saturday, Sunday or Monday, but they could not accommodate us. They were never able to send anyone out. I hope they could change some of the problems we're having. We're talking about canceling it. We've had it for several years now but were not getting anything for $58 a month.

I wanted to try HMS Home Warranty since I would be referring it out to my clients. It was very easy to submit claims online and their reps were pleasant. The technicians they sent were wonderful, very friendly and professional. So far, the quality of their work has been great. It has been a great experience overall - it was very easy, no hassle and everything was done in a very timely manner.

Called customer service, technician didn't show up in a 4 hr window on my Saturday. They said he was running late. Unacceptable, no call from technician. More to come...

We purchased a home back in the spring of last year. The seller offered to pay for a home warranty and HMS Home Warranty was the one I chose. I've filed three claims with them and I've gotten good responses. I've been very pleased. All three technicians that I've encountered had been very professional, too. The work performed weren't major but they were done well. It's been a very good experience and come June, I'm going to re-up with them.

Submitting a claim with TotalProtect has been great. I can call any time of the day and the representatives have been nice and helpful. I have two claims that I had to go through. The people who fixed my hot water heater were amazing and nice. The technician almost missed his flight so I could get hot water. But, I was not as excited as my dryer getting fixed because it took about two weeks, but it wasn't TotalProtect's fault. Overall, I'm definitely satisfied and very happy that I got TotalProtect. I saved a lot of money for two good repairs within a few months of getting the home warranty. I'm a school teacher and I would freak out if somebody told I owe it a thousand dollars. So, having TotalProtect is worth it and easy or I'd never be able to pay like if my air conditioner goes out.

It's extremely easy to file a claim. The claims reps are always very helpful and accommodating. This is a continuation of a previous claim, as what the new person TotalProtect sent said, because the problem didn't get fixed the first time. He seemed to work to try to get it resolved, but he had to come back several times. I'm still waiting for him to come back because he said he had parts to order so he hasn't finished the work.

We appreciate how quickly Total Protect was to resolve the situation.

I was concerned about buying an older house and wanted to make sure that if anything came up, it’ll be covered. Submitting a claim with HMS Home Warranty went pretty smooth and everyone was kind. It's been a very good experience with them. The work they perform is of high quality, too.

I called TotalProtect to submit a claim and they get somebody out right away. It's a very easy process. In addition, I didn't have any issues after the service.

I've had TotalProtect Home Warranty for so long. I go online or call to submit a claim, and the representatives are courteous and able to answer all of my questions. The technicians were very pleasant, nice, and explained everything.

HMS were able to set up everything and everything went very well. The contractor came out and repaired everything right away. The gentleman was professional and I'd recommend them.

Reporting a claim to TotalProtect is very easy. Their reps are courteous and able to answer my questions. The technician who came out explained to me how to fix the issue, how much the cost is and how long it would take to get fixed. It was painless and easy.

I've been with TotalProtect for 10 years. I knew of them from my bank when they said they'd give me a loan to buy a house. They said that TotalProtect can help me with repairs if something happened in the future. So far, it's been very good submitting a claim to them and the same can be said about their technicians. They're knowledgeable and they clean up before they go.

I've had one technician who almost broke my HVAC. He overloaded it and HMS Home Warranty denied that he did but he wrote it on the receipt and that's when HMS finally stacked up into the problem. I've had another technician who brought his kid and his kid tracked dog crap throughout my whole first floor which was white carpet. He refused to help clean it up. HMS was like "Oh well, tough." The third person came for our HVAC and he was excellent.

A guy came out and looked at our air condition. He was telling us about TotalProtect so we looked in on them. So far, it's been really easy to file a claim. As a matter of fact, we had one just a while back. And before I could even call them about it, the plumber found the problem with the dishwasher and they all called us to set it up which was pretty quick. The guy came out within a couple of days and fixed it.

For the years that I've had TotalProtect, I've never had any problems submitting a claim to them. Their reps are very knowledgeable and professional. I would recommend them, and I have actually just referred someone to them three weeks ago when I was asked about the warranty that I had on my house.

The house I purchased last year came with an HMS warranty. I have placed two claims so far, and it has been easy. With the first claim, the technician spoke good English, but he barely said "hello" or "goodbye". It came to the point where I had to have a second visit from the same contractor to fix what was not fixed. As for the second claim, I was given a time that the gentleman was supposed to appear at my home and he did not show up on time. Of course I waited, and it came to the point where I had to call and they said they were on their way. He came an hour later, and when it came time to do the work, it was delayed by a day or two.

I have been satisfied with TotalProtect. They were fair and they have been very customer-friendly. Their claims process was easy in the two claims I have had with them. I appreciate that they fulfilled my request.

We've submitted a claim once to TotalProtect and that went great. I called them and the rep that I talked to was very nice and knowledgeable. The contractor had to come out twice because they had to order a part. But now it's fixed and it's working great.

TotalProtect did a good job and referred a very good company, Haire Plumbing, so I was very satisfied. When I submitted the claim, the people on the phone have been positive. However, it's too bad the customer can't ask for proven performers. I live way out in the country and I know some proven performance here that I'd like to be able to call and still have covered under TotalProtect. But it was going to be difficult to do that so I went with who TotalProtect referred. I'd recommend them.

When I submitted a claim to TotalProtect, they were courteous and responded right away. The rep was cordial. They asked me what was going on and I explained to them. The repairman showed up within the timeframe I gave and performed his duties satisfactory. I got a washer and dryer both looked at. He got right in and told me all along what was going on. He was courteous about bringing mud in the house. I said I got a dog so it doesn't matter. I'm very satisfied.

I first heard about TotalProtect through the mortgage company when we bought the house. The technician that came has always been knowledgeable. When I've noticed they need total replacement of an item, there's always a lot of add-on charges so the warranty doesn't really cover it. I would like them to give me an idea what it would cost to upgrade since I know there are different tiers or protocols. There's a builder's quality and then there are different grades which they don't give me the cost.

I've put in two claims online and both went fine. The work was good, and it has been a smooth experience with HMS Home Warranty.

The concept of having some aging appliances made us decide getting a warranty would be worthwhile. TotalProtect was recommended by our bank. Submitting a claim with them has been mostly good and their reps have been friendly. However, sometimes it's been a little bit slow in getting repairmen lined up. There have been a few that were a little less than desirable, but for the most part it's ok. So far, our experience with them has been adequate.

I have a positive, efficient and professional experience with HMS Home Warranty. It was a very good service and a wonderful program. It's very manageable and I've passed the information along to a few of my co-workers as well. I decided to have a home warranty because I don't want to come out-of-pocket and pay for something all at once. I was able to submit a claim via online and over the phone. Both ways are very simple and easy to do.

I've got several claims submitted to TotalProtect and the last one went well. They have a fairly easy claims process and all in all it's been pretty good but sometimes they can be difficult getting the right go-to person to do the work. The technician mostly dealt with my wife but I did meet him once and he was fantastic, extremely friendly, and a really nice guy. It took twice to get the problem analyzed because the part he originally thought, wasn't the part. But he definitely did everything he could to get us taken care of.

HMS came in and replaced my furnace when it went out and they sent somebody when I had an electrical issue. The claims representatives have all been outstanding and everybody’s been easy to work with and provided very good guidance. I’m very happy with the service they have provided and the people they are selecting and sending out to our homes are above-average. I will make sure to continue with HMS even if I purchase another home when I move and will recommend them to anybody.

Submitting a claim with TotalProtect Home Warranty was good although sometimes it's a little bit more difficult. Their claims representative were friendly and knowledgeable for the most part. And, I've had a few different incidences with the technicians that came for the service. Generally, they've been very good except when it comes to a plumber. There's a particular plumber that they almost initially refer who is terrible and I've told them about that. They should kick him out, but other than that, the people they send thereafter are usually very good.

My husband passed away 16 months ago and it's just me and the kids now. So I wanted to make sure that I was covered because the house was broken before and I'm not very experienced with things like fixing the furnace. HMS Home Warranty was very efficient in processing claims. Their reps were very professional and very helpful. I got a call right away and the company that they hook me up with was here within an hour or so. The technician they sent was knowledgeable, very personable and easy to talk to and the quality of his work was great. I'm very satisfied.

We had one problem and HMS fixed it. The first people who answered the phone were helpful. They even sent a guy the same day because I had problem finding someone to do it the same day.

TotalProtect has taken care of the claims I submitted and at the right time. Their technicians were knowledgeable, courteous and they left everything clean. The quality of their work is good too. I feel comfortable when I call them and I know that everything will be taken care of within a day or two. It’s a good company to be involved with and I have told several people about TotalProtect.

I'm a realtor and I promote home warranties to my clients. I've had home warranties before with Pepco and Old Republic but now I'm with HMS Home Warranty and I like them. The companies they use are a little better than Old Republic. Also, it's very easy submitting a claim and their claims representative has been very responsive. If I’ve had any issues, I call her and she’ll work them out. The quality of the work that was performed has all been good. They've either repaired what was wrong with the appliances or replaced them.

Their claims process was prompt, easy and fast. The work done by their technician was satisfactory. It was a great experience overall. I've recommended HMS to at least three people who should have already contacted the company and gotten warranties.

TotalProtect has been great and submitting a claim with them was very easy. I place a number that I wanted and they'd give me a claim number. I get an email right away telling me who my vendor's going to be and they're going to contact me or I can contact them. The technicians were great too and I had no problems with them.

It's challenging submitting claims with HMS. They would put the problem in the system, but, they would give the information for someone who currently can't fix the problem, so my dad would call HMS. The technicians either have broken tools or aren't available right away. HMS should have validated whether the people can fix the issue before they give us the number or information.

I looked up TotalProtect online, checked with a few different things, and it seemed that the company was good so I chose them. It worked out well as there aren't any hassles in submitting a claim. Their representatives were definitely professionals. I'd recommend them to everybody.

We’ve done two claims with HMS. Submitting a claim was always easy. The claims representatives were always really positive, nice and helpful. Having the technicians come was a little bit more time-consuming. The first technician was great and he fixed everything that needed to be fixed. The second technician ended up not being the right person that we needed to call but was on time, nice and helpful. I would recommend HMS. They’ve helped us when we needed help.

I've had a home warranty previously with another house and it saved us in the long run. We contacted a realtor when we bought the house and HMS Home Warranty is what we got. Their claims representatives were quick and very easy to work with. The technician has been working to make sure that the issue was taken care of. He did a great job on the repair and the item is now working better. HMS is well-worth it.

I've heard about TotalProtect through our bank and I've worked with them before. We haven't had any appliances fixed, but we have had some plumbing work done and they did a good job. Everything's fine and we haven't had a claim for a few months. So far, so good.

Submitting a claim to HMS is extremely easy - I pulled the folder that I had, called their number, told them my problem and they responded immediately. The claims rep made arrangements for a service technician to come out the next day. The technician called me the day before to schedule my appointment, called me to let me know he was on his way, got here on time, and had my problem fixed within half an hour. The quality of the claims rep I spoke with and the work performed by the technician were exceptional. The whole experience was very pleasant.

There's an old gentleman sent by TotalProtect who came out of Jacksonville and I live in Tallahassee, 200 miles away. It was midnight before he left and he was here for eight hours. He went way above and beyond the call of duty as far as I was concerned. With TotalProtect, everything was wonderful.

Every time they come out to do some work, it's always been good. I'll call them, put in a claim and someone would come within the next day or two. The technicians have always been thorough and would explain to me what was going on as well as what they had to do. I've been very pleased with HMS and I'm satisfied with their service. My daughter has also been trying to get HMS.

I filed a claim to assess and repair the washer and submitting the claim was pretty easy. Because I live out of state, we were only at our second residence for a week. The repair person was supposed to show up on a certain day within a specific window time period and he did not show up. So I’m still dealing with this claim and have it rescheduled for next week.

I've been with TotalProtect Home Warranty for a long time and they're excellent. They're very knowledgeable and very much on time. Whatever they said they were gonna do they do. They also clean themselves up.

Everything went well when I submitted a claim. Their rep and technicians also seemed good, and the techs told me what I needed. They did really well in taking care of everything for me. I like TotalProtect and the way they operate.

My parents had HMS so I knew they were a good company to deal with. HMS reps were extremely pleasant, very fast acting, and followed up with my claim without me having to contact them, very helpful, and the technician was professional, did the job and arrived on time. I was extremely pleased with the quality of the work. We will definitely be renewing our home warranty when the time comes because they're worth the money.

My experience with TotalProtect Home Warranty was good. I had no problems at all when submitting a claim. They came in and they did what they had to do. It was quick and timely. Excellent. Their technician was great, very knowledgeable and very friendly.

I have done two claims with HMS since purchasing the warranty. The first one went fine. I called and went online to the form and got somebody and then, called the plumber. I liked the plumber that came - he did the work and everything worked well. The second time didn't go so well. Same process - went online, got a number and called the plumber, but something happened. I had a bad feeling from the start in the sense that when he picked up the phone, he was driving in his car and it's like, "Yeah, can you text me your claim number?" I know that in today's day and age, texting is sort of considered a form of communication but it just doesn't feel very professional.

Submitting a claim with TotalProtect was easy and has always been great. My experience with the claims representative has been perfect. The technicians have also been very nice, helpful and informative.

I was not happy with the previous home warranty company that I have and after doing online research, I found out about TotalProtect. When I submitted a claim, the first company TotalProtect assigned was not able to send a person on time and was stretching it out too long. However, I called back TotalProtect about this, and they assigned my claim to a second company who was very pleasant, showed up perfectly right on time and got everything done.

We bought our house which includes HMS Home Warranty. It's been good every time I call to submit a claim. However, I was surprised that I have to pay $100 every time I have to use home warranty. The claim process, at first, takes time before I can get a hold of someone but the last one was really good. Their claims representative was fine and their electrician was very helpful because he wasn't supposed to come when I called him, but when I explained my situation, he gave me a time to come and he took a look at it. The plumber on the other hand was late for many hours and he didn't even call. The electrician's quality of work is very good but I'm not satisfied with the plumber. Overall, it's really good. Every time I called, they were there for me right away.

At first, I had trouble getting over to the TotalProtect I got as I didn’t quite understand which one I have. It went down in price, which is good, and hopefully it’s the same. Submitting a claim to them was an easier process than one would expect with other companies. The representative was good and the technician was very nice.

It was easy to get in contact with someone when submitting a claim to HMS Home Warranty. The claims representative was really nice, he introduced himself and was very professional. The technician was really good. We had questions and he was able to answer them. I love them, they’re great, awesome, and would recommend them.

We had gone with Home Shield the first year and I switched over to TotalProtect because our mortgage is also with Bank of America, so it's more convenient for us. So far I've only had two claims with TotalProtect and been very satisfied. It was an easy process. This most recent time, the two gentlemen that came out for my plumbing were very professional and courteous. I couldn't ask for better service than I got from them.

My realtor suggested I take up HMS when I was buying my house. Submitting a claim is very easy - one phone call - and I get my confirmation email within five minutes. They gave me a phone number and I called. The technician was awesome. It was one of the days that was really cold and he told me right upfront "I'm running way behind but I will get you today, but I don't know what time. It'll probably be 7:00 or 7:30 by the time I get there." At 7:15, he rolled in the door. He knew exactly what the issue was and fixed it within 20 minutes. Then I got a followup call to make sure everything was taken care of to my satisfaction. I'd recommend then highly - they're very pleasant, easy, prompt and great follow through.

Whatever mishap, I contact TotalProtect and they assist me in getting a person to take care of the problem. If they don’t have someone, I can get a local person who then contracts with them. The experience has been good, so far, and I’ve had the service for multiple years. They're excellent.

HMS home warranty was offered to me when I purchased the home, and I thought it might not be a bad idea to have a warranty with it. I had a lot of problems the first time I submitted a claim. It took four months because they were having an issue with the person who was working on my house and they weren't in constant contact with him. So every time I called in, I couldn't get a certain person assigned to me through HMS. I had to explain what the issues were every time I called up. But the technician did a good job and everything works. The last time I filed a claim wasn't too bad.

This company is full of it. They send out subcontracted minions who tell you one thing during the inspection then write reports that say something else which causes your claim to be denied. This has happened to us with our 2 claims. We've only had the service for 3 months and I'm mad we've paid for 12 in advance. Don't waste your time or money with this company, no matter what your real estate agent tells you.

I like the way TotalProtect was able to spread the payments with the home payment. I was happy with the warranty I had before, but they wanted the money in one lump sum. It's easier to budget when it's every month. I've had two claims and both were handled very quickly. One was a plumbing problem and the other was for an air conditioner problem. The people that TotalProtect sent out have been very good and explained what they were doing.

I have experienced HMS Home Warranty a few times over the years of buying homes and when I bought this home, I wanted to use them again. I feel safe and secure that it's not going to cost me a lot of money if something happens today. All of the people that I've talked to when filing for a claim have been very helpful, courteous, and go beyond and help me get my problem solved the best way they can. They do a great job. I tell them what's going on, they give me my claim number and they'd call the repair person and set up a time to come. The technician was very friendly and nice. I had to wait the next day to fix my furnace because it went out in the evening and he couldn't make it until the next morning. He got here early afternoon and had me running by 5:00 pm. Keep up the good work, HMS Home Warranty. It has been a great and wonderful experience. It's really a peace of mind.

Filing a claim with TotalProtect was easy. It's been very good service. I never had any problems with the ladies that dealt with the claim as well as the technicians. I tell the tech what has gone wrong and they've always dealt with it very efficiently. Even if they can't repair the problem at the time and have to get parts, I’ve never had to wait too long.

HMS Home Warranty was purchased by the sellers of our home for us. Submitting a claim with them was pretty straightforward. The technicians were perfectly workable, informative, on time and they did the work. The quality of the work that was performed was what we expected. HMS Home Warranty met our expectations and they were there when I needed it the most.

I submitted a claim with TotalProtect for our air conditioning system and it was very easy. Their reps were extremely nice, detailed with what was covered, and they got me a number right away. Then the technicians were out within a week. The work done was all up in my attic which is super-small, and I don't even know if the technicians were both able to get up there at the same time, but they were super-awesome and very nice.

We had a problem with our refrigerator and HMS scheduled an appointment, and a guy came and fixed it. The technician was very friendly, knowledgeable and did a great job. Then we had an adjustment or a fix that we needed on our stove and HMS couldn't find the part, so they gave us a new stove. The claims rep told us how to submit the forms. I paid for the unit first and then they sent me a reimbursement for up to a certain amount and guided me through the process. They told me what my limit is as far as dollars and gave me some options that I could spend within the limit if I want. Everything is working fine and meets our expectations.

I was dispatched a service repair company that no longer work with this insurance and had not in over two years, due to nopayment to them. Then after makingc another i was told to find my own service company but they had to be a licensed contractor to first determine if my water heater was fixable or not! $75 deductible per vist then this would take up to 48 hours to get the ok to continue, Three companies i spoke with would not deal with this insurance company one as a nation wide Home appliance box store! so i would have to pay out of pocket $1700? And then with no reinsurance of reimbursement from this insurance company, so after two days with out a water heater i took it opon myself and the the help of youtube and a plumbing friend I install it myself. Cost $570.15 . After 20 years of pay out for insurance ($8000) with out making a claim. I will be cancelling this insurance with this company.

TotalProtect seemed to have good coverage and price. Submitting a claim is easy. I go online and they get back to me quickly and the work is done thoroughly. Interactions with their reps were fine and most of the technicians were courteous. I haven't had any problems.

Submitting a claim with HMS Home Warranty has been easy. The first time I filed a claim, I talked to somebody, and the second time, I did it through the computer-generated system. The quality of the work that they performed was good.

The only claim I submitted with TotalProtect was for a hot water heater 2 months ago. They sent out a plumber, we paid seventy five dollars and it was fixed.

I asked my realtor about getting a warranty on my home and being able to go from me to the buyers for a year that to me was a good selling point to prospective buyers, and she recommended HMS. Submitting a claim with HMS was very easy. The rep I spoke to on the phone was very professional. Everything went smooth. I'm recently married and moved to a different location and I’m going to talk to my wife about considering HMS warranty.

Everything was good when I submitted a claim to TotalProtect Home Warranty. It was an easy process and everything went well with their technician too. I'd recommend them.

HMS Home Warranty's service was good and I like it. Their technician came on time to fix what was in my claim. He was nice and didn't take too much time. On the whole, I'd recommend HMS to a friend.

It’s always great with TotalProtect. Submitting a claim to them was easy and the representative was courteous and answered all my questions. Also, the technician was respectful and knowledgeable about what he was doing.

I purchased the HMS home warranty because of the age of my home. So far they've been very efficient with the claims process. I’ve had different appliances serviced and the work was fulfilled when needed. Always very professional, prompt, and friendly. I've had no issues and never had to have a rework. I would recommend HMS.

I've been very satisfied with TotalProtect Home Warranty. It was very easy submitting a claim. I called and told them what I need. They called back and gave the name of who is going to fix the problem. And then I called them and made arrangements. The technician was very polite and very professional. He finished the work really well and very quickly. I'm very satisfied with it. I'm glad I have it.

I've submitted one claim to HMS Home Warranty for an appliance that wasn't working and it was a really easy process. I looked up their website and filed the claim online. Afterwards, I was given a claim number and the name of who to call locally. I called the vendor directly and they sent a technician who was professional and knowledgeable. The quality of the work was good too. Overall, I was pleasantly surprised at how easy everything was.

A friend of mine recommended TotalProtect Home Warranty. I had an outstanding experience when I submitted a claim; the process was easy. The representative was courteous and able to answer all of my questions, and I had no problems with my interaction with the technician. The problem was fixed, and the quality of the work was good.

I love HMS. I have nothing but hundred percent for them because they are not a problem. They have pleasant people instead of the automated stuff. I like the one-on-one. I like the care and attitude that they have. And when I submit a claim they come out in the next 24 to 48 hours. The people they sent out to repair my washing machine got it done. I used the washing machine that same day. They were very pleasant too. The tech allowed me to watch what he's doing, so I enjoyed it. With my experience with HMS, I will refer them to anybody.

I've got three places with TotalProtect Home Warranty. I recently made a claim with them for my condo in Florida and they did real well. My tenant who lives there was pleased with the work that they did. But years ago, the air conditioner went out on the condo that I just made some small claims on. And TotalProtect said, "Oh sorry, you didn't have a maintenance agreement on it". They refused to pay and that cost me $3500 on a credit card so I was extremely upset. I said, "Well, nobody told me that I was supposed to have it". Then they said, "You should've read the fine print in the booklet" - which I didn't. So they were right, I was wrong.

2. I called Total Protect back and spoke with Rita, a case manager, who was no help at all. She too was short and adamant with me. She stated that our unit is working normally. How can she say that? She is not a mechanic and she has not been out to our house to observe our specific problem or to check the system out to evaluate what could be causing our issue, and I am sure she does not have the exact same unit as we do at her house there in Florida to know what is normal for us here in Nevada. She will not believe me when I say that heating issue is still ongoing even after this 2nd attempt to fix it.

I've had HMS Home Warranty in the past and overall, it was a good experience. Having a claim processed was easy, however, I had to call back because their repair person wouldn't make contact with me.

I highly recommend no one use this Company.

Submitting a claim to TotalProtect was an easy process and I had a very nice conversation with their reps. They explained everything to me and if I have a problem, I know that I can call them and everything will be taken care of.

I had somebody come out to look at my heater. The person they sent out was courteous and professional.

A friend had TotalProtect for a very long time and was quite happy with them so we purchased our home warranty from them too. So far we're happy with TotalProtect and I'm glad we've done it. Submitting a claim has been easy and they were very helpful on the phone. Knowledgeable people and quick to help us with the claim and what to do and get things repaired.

HMS Home Warranty came with the house that I bought. I have submitted two claims and both of them were really good. My interaction with the claims representative was very pleasant and easy. The service guy was really good, we got along really well, and the quality of the work was perfect. I was very satisfied, everything was pretty simple and straight forward.

The details of HMS Home Warranty were provided when we bought the house. I had a friend that did it and used her home warranty, so we decided that it was a good route to take. It was easy to submit a claim. I just went online and was contacted the very next day. The rep was very courteous and answered all the questions I had. Also, they gave us a time frame for the technician to come. He came at the very end of that time frame, but was quick and explained to us what the problem was and how he fixed it. He was very thorough in and out and we haven’t had any problems since. It was a very pleasant experience and we’d definitely recommend HMS to other people that are buying a house. I think that we will continue to use it year after year.

I definitely would recommend TotalProtect to someone. It's a wonderful program and I'm very satisfied with it. It takes a lot of worry off, particularly if you're older. Having my air conditioning fixed was great. There was no delay, other than the length of time it took me to get a hold of somebody at the first company number that they gave and for them to tell me they don't come to my area. So now if someone tells me that company, I tell them that they don't service our area. TotalProtect then gives me the other company that did come.

This was our first house and our realtor suggested HMS Home Warranty. Submitting a claim was very easy when I was doing that. They showed up the same day. It was very simple. The technicians that came were great. They solved the problem in an hour or so. So far we haven’t had any issues. It was a good, easy, and satisfactory experience with them.

Our mortgage company sent me a letter about TotalProtect. I read it, liked it, and eventually went with it. Submitting a claim was a fantastic experience - it was very easy. Everything always went great with their reps. Also, they sent out qualified people.

I usually file my claim with TotalProtect via telephone call rather than going online, and it’s really pretty simple. I just explain what my problem is, and somebody takes a minute and comes back and gives me a company to call. I haven’t had any complaints with any of the contractors they’ve referred me to. It’s actually worked out pretty well. And a couple of times I called TotalProtect even though I didn’t think my problem was covered, because at least it was a way to get referred to somebody who was a reputable contractor. Everybody I have been referred to has been very competent and good to deal with.

Claims process was fairly easy once we worked out that I needed a service provider immediately. They called me from Florida and I told them that I couldn't wait for the heat pump to be fixed since the pipes would freeze. The technician was great. He showed me the indoor heat pump, the outdoor heat pump, what's necessary to maintain it because he had to clean the coils. There was a part in the outside heat pump unit that was broke. He did an outstanding job.

TotalProtect was good. I had no problem submitting a claim. I called and they sent somebody to me and everything was fine. Technicians were most respective, except for one, but TotalProtect fixed that issue when I called. They sent another guy out. Needless to say, I'm happy with them.

I have three houses with HMS Home Warranty and it is very good. 80% to 90% of the time, the quality of work is very good. Overall, I'm satisfied with them. I had experience with another home warranty company before but I was not satisfied with it so I prefer HMS now. I suggest to other people and close relatives to go with them.

TotalProtect was very, very good. I recommend them.

Submitting a claim was very easy and I've never had any problem at all. The claims rep was cordial and nice. In fact, the whole experience was good and I didn't have any complaints at all. The tech was very knowledgeable. He answered any questions that we had, explained everything and took his time if we had any questions. I would highly recommend it.

I had a pretty good experience with HMS except when I had to have my water heater replaced I thought the home warranty would cover everything but it didn’t. It still came out of pocket $600.

I've used TotalProtect Home Warranty twice and the claims representative was very good. I would recommend them.

HMS was recommended by the people that I bought the house from and I thought having a home warranty would come in handy. Upon submitting a claim, I had to get through different phone numbers to call. I called the first time, they gave me a number to someone who didn't fix my appliance. I called and they gave me another number who also didn't fix that brand. But finally, someone did. The third person I talked to called ahead and found out if they would take care of my appliance and they did, so she called me back and gave me the number. The technician that came out was very knowledgeable and was here for 10 minutes. He found the problem and fixed it right away. This last one was excellent and I was happy about it.

The claims process seemed pretty easy. We were having problems with our toilet. My husband submitted a claim and they gave my husband a claim number, and then he called the plumbing people. He didn't say anything negative so that was a good thing. We've been with TotalProtect Home Warranty for years and we're very satisfied.

The previous owner of the house handed down HMS Home Warranty to us. So far, submitting a claim to them has been easy. I go online to submit it and I get a response and emails. It's been excellent and their response time has been good. Nothing bad can be said about their claims rep and technician too. Whenever we put in a claim, the people come in, work on it and they make sure that it doesn't happen again. Repairs solve the problem and it's been good. I've recommended HMS to my friends.

We've had TotalProtect for years. When we moved from Chicago, the person that did the closing for us recommended TotalProtect to us. We've always had a very good experience with them and have been very happy with it. I've recommended it to people and when I do, I feel confident that they're going to do well. I told them it's hassle-free. If something happens, I call because it's 24/7 and the staff is really nice. If I have a special request like having somebody from Sears or somebody who's been here before, we've always been given that option. Several of those people that have purchased the warranty have had claims since then and their claim experiences have been very good.

Our real estate agent recommended HMS Home Warranty and so far I've submitted two dishwasher claims. The first one was unfortunately a gasket, which they don't cover. Then it turned out to be more than the gasket so I had to submit a second claim, and it was much easier because it was some moving parts sorter. But the repair was going to be more than the cost of the dishwasher so HMS replaced it with what turned out to be a great dishwasher.

I've had TotalProtect Home Warranty for a while now. Typically, it's very good. I call in, they call the contractor, and they get back to me to let me know who they contacted. However, the last technician was a little insufficient than the others, but it was okay. He wanted to be the one to tell me what was wrong. I had an idea what the problem was and it was the pump but he needed to analyze it to see on his end of it and I understood that. Needless to say, they got it done quickly. They had everything on the truck that they needed so they did come prepared for what I thought it was. That was great.

It was easy submitting a claim to HMS Home Warranty - just a couple of mouse clicks. I went on their website and told them what I needed. They then sent all the information back and had it done. Afterwards, they were able to schedule quickly with the service provider that did the work. The technician they sent was very pleasant and nice. Their company had done other work for us so it was nice to have a local company such as them do the warranty work. In addition, the work quality was good. Overall, HMS' process was simple, and that was the best part.

When I submitted a claim to TotalProtect, it was average and they were fairly responsive. We had some high-end appliances and we went through a difficult time with them in finding the proper provider who could work on them. That got complicated, but we worked it out in the end. However, we had to go round and round a couple of different times because the technicians TotalProtect sent who were certified to work on our appliances said they were not certified. Other than that, my experience with them was good, however, I did not renew because of the increased their rates. I had a different company named Choice after I left them but they were horrible.

I had some problems with my previous home insurance and thought I'd need someone who's good because I don’t like to spend my money like I have the privilege to give it away. I applied for service at my home because that’s what I’m paying for. I ended up having the people that previously came around come back out to my home to do the job but I wasn’t happy and satisfied. On the other hand, the gentleman sent by TotalProtect did an absolutely wonderful and professional job. It was really awesome and I was beyond satisfied.

TotalProtect is easy to submit a claim to. The quality of the work is good, though I have to call them back because we got some work done and I'm not sure what's going on or if it was something that the technician did not do. But overall I'm satisfied with TotalProtect.

I signed up with TotalProtect end of 2014. I had a protection plan before way back and I was very not satisfied with it and I dropped it. But when I saw a flier from TotalProtect, and I realized that a lot of my appliances are getting older, I thought, “Let me check it out, looks pretty cool.” The first thing I noticed was the woman who I dealt with was nice, very friendly and that made me feel good. So she did a good job at selling it. So I signed up and had it the full of 2015 and then finally I used it. I had never used it before and that was maybe a month ago. My garbage disposal went so I called them up and they immediately, while I was on the phone, got me in touch with a vendor, whoever locally that would handle it, and they told me that if they couldn't fix it, they would replace it. So the gentleman came and was nice. I called him up and he was able to come within a day.

Compared with the warranty company I had before, the service is the same. But since TotalProtect was a little bit cheaper, I went with them. So far I've only submitted two claims. One was over the phone and the other one through online. Submitting a claim was pretty simple and I didn't have any issues. Technicians were very knowledgeable and were able to fix most of the problems.

TotalProtect has been great. One time the company that they sent for my plumbing couldn't get to my problem for three days and I didn't have any water at all. They told me I could call somebody else but luckily, that company came through and came on out. I didn't expect them to do that but that was a pretty good thing. The technicians have all been really good and I'm pleased with them. The work they did was top notch and I'm very satisfied with TotalProtect.

I've used TotalProtect before and the claims process went smoothly. The technician who came was very thorough, explained the heating board problem and ended up replacing the unit. Although I was really concerned that he had to come out twice. The second time he came out, he observed that there was an additional problem that needed to be addressed and replaced that as well. He should have figured that out the first time considering he had inspected the entire assembly. I don't see how he missed that, but overall he was very knowledgeable.

I called the company that originally put the garage door opener and the door on the garage and I had completely forgotten that we had HMS Home warranty because the paperwork was tucked in one of its bars. The girl that I talked to on the phone was not very nice and pretty much chewed me out because I was supposed to call HMS and go through them. She told me that I would pay extra hundred dollars for it, left three voicemails which was really pounding in the fact that I had done it wrong. Then the last person that I talked to said, "We're not gonna make you pay that extra hundred dollars." She had great customer service and made sure that my problem was taken care of. Getting the repair done, getting everything taken care of was fantastic. But I still haven't received my reimbursement yet.

A friend of mine told me about TotalProtect and it’s been working real good for me. I submitted a claim and it was easy. We called and everything was explained to me. The technician who came out was very good and very respectful. He took me through the whole nine yards, and I haven’t had any problems so no one else had to come out.

Somebody from Pentagon Federal Credit Union called and asked me if I wanted TotalProtect. I have a house and I didn’t want to be saddled with big, expensive repair bills. When submitting a claim for the sink, I called TotalProtect's phone number and told them about my issue. They gave me a claim number and a plumbing store to call. After I called the store, I talked to a young lady who said she’ll have somebody come over my house and look at the problem. The next morning, a guy was at my house and said he had to give me a new faucet and it would take about five days for it to come in. He told me this on a Saturday morning and the faucet came along with him on a Friday, six days later, and he installed it with no problem. He was real nice and the work was excellent.

I had a good experience submitting a claim to TotalProtect over the phone. The claims reps were friendly and able to answer my questions. However, the air-conditioner guy is very sneaky and shady. I would specifically ask not to have him again for air-conditioning problems. On the other hand, the plumber who came was nice, knowledgeable, and friendly. He did a good job and he's great.

Submitting a claim to HMS Home Warranty has been really easy and way better than I would've expected. It's straightforward and it's nice to be able to do it automated with the telephone. Everyone's been very helpful at HMS and the claims representative that I talked to was courteous and was able to answer all of our questions. There were two times we needed technicians to come out and they've all been very good. I'm very happy with it. We'd probably do the extension when that comes available. It's a great program and I would recommend it to anybody.

I'm a real estate agent and deal with warranty companies all the time and was impressed with TotalProtect. Initially, when I submitted the claim, I was a little concerned because when they gave me the name of the first guy, I called him in the morning and never heard back. Called him back a little bit later and he goes, "Well, I'm busy. I can't get to you today. I'm working on my boat." So I called TotalProtect back again and they gave me a second name but I wouldn't use that particular company to work on my dog's doghouse as that company was called out on one of my client's properties and they were absolutely horrible to deal with. So I said, "No. I really do not want that company."

Because of their price and coverage, I decided to get TotalProtect Home Warranty. Submitting a claim with them was easy and their claims representatives call back in a decent amount of time and they have a service plan for the day. Their technicians were respectful, explained things thoroughly and cleaned up after themselves. And, the quality of their work has been very good so far. Overall, TotalProtect has a good program that I'll stick with.

Submitting a claim with HMS Home Warranty was good and easy - I just called. I got the wrong number the first time so I called back and the second person that I got was very friendly and I could get a hold of someone at any other department or whatever I needed. It was a pretty smooth process from there. My heater had gone out and they responded promptly with my schedule because I had work and they wouldn't come out early so it worked.

We've had darn good experience with TotalProtect. We had some initial problems, however, we were able to resolve them. It's not terrible but they've got some room for improvement. We had an incident with our HVAC system. They sent out a couple of jacklegs who were unqualified. They maybe were on the job for one day or so, but they knew absolutely nothing. And they were ready to do some major work that did not need to be done. So we requested another guy to come out here and fixed the problem. Now we got them trained so that they allow us to use him every time. The other experience we've had was with the garage door and they sent out somebody pretty good on that. So, overall, we're well-satisfied and we would recommend them... but with some qualifications.

I had another home warranty provider before and decided to try TotalProtect and I've had them for a while now. They were good until recently. On my recent claim, I went through some changes in trying to file a claim. I had called in a claim and they assigned it to one of their agents or contact persons. But they never got in touch with me, so I had to call them back two or three times. The guy said that he will let me know when the appointment was, but he never did call. So I had to call back again and the lady assigned somebody else, and this other guy came out within a day. The technicians who came out handled the problems that I had and the quality of work that they performed was good.

We'd like to have things covered in our house and protected and my husband told me about TotalProtect Home Warranty so we got it. It's been really good and we've enjoyed it. My husband called in when we had problems and TotalProtect sent somebody out. The claims were easy to get and we've had no trouble with it at all. Every technician that ever came to our house were very nice and helped us tremendously. They explained what they were doing for us and after they've finished, they asked if we needed help with anything else. I would recommend TotalProtect to a friend.

We got HMS Home Warranty with the house when we bought it. The claims process was not difficult at all. I put in two claims, one for the oven, the second one was for the heater system. I gave the claims representative my name and address and they said that we would be contacted by someone from Sears and the second time I did over the internet so I didn't contact anyone particularly. I was surprised the following morning. Before 8 someone was calling me to come by to see the heating system. The technician was very kind and explained to me what was wrong with the unit in a good amount of time. It was really nice to know that someone will be answering my call as soon as possible. We found that the amount we have to pay upfront during a year to get the service is maybe a little high so we're discussing if we're going to renew or not.

Submitting a claim with TotalProtect has gone well. However, I was a little discouraged that I had to take the initiative to call first back for service after the initial visit. And even though all plumbing lines are supposed to be covered, the outside lines or lines leading to an outside faucet weren't which I thought was unusual. But the serviceman who came here was good and got the job done.

I first reported my claim back in 10/15 about air condition not working. It took about 2 weeke before they found someone. Technician came out diagnosed problem and ordered part. It wasn't until December when part came because of wrong part shipped. Technician arrived with the part and installed it. He then check system to see if it was working, it started working then went out. By this time he slready left my home. Contacted his company and explain to them air condition not working. I called Total protect to let them know after all this between them and contractor my system still isn't working. I have called total protect numerous times and I'm truly exhausted. My family has been uncomfortable for 3 months now and all I have gotten is I'm sorry, l understand and i apologize. I can really used some assistance with this problem. I also pay my premium monthly and have been patient with Total Protect. Please help!

When we called in our claim the first time, the plumbing people that HMS Home Warranty first referred us to do not service our area. HMS said somebody will call me back, and I waited 24 hours for a call back, but nobody did. I had to wait three or four days before finally getting ahold of somebody and that’s when they told us that our area wasn’t serviced by that contractor. I had to call HMS back again and at that point, they did a great job of sending us somebody that serviced our area. The technician did a good job.

I called TotalProtect because my washer had flooded all over the floor. I was told I had to wait a week and was a little upset about that but I figured it was a couple of days before Thanksgiving. The guy who came was nice and very thorough. He took the part, put it back together, ran it through five cycles in low, medium and high but couldn't find anything wrong. He checked all the hoses and when he left, I knew it wasn't going to leak. My 20-year-old machine, used twice a week, has been working fine since and I'm happy. I've told people about them.

It was a little cumbersome submitting a claim with TotalProtect over the past several years when it was still starting out. But over the past few years, there’s no difficulty at all especially that I can do it in their website. And usually within 30 minutes, I have a response back with a vendor to call. I had an air conditioner problem recently and the guy that came out for it was knowledgeable, cheerful, knew what he was doing and with all around experience. The AC had a faulty circuit card that he was able to buy fast while he ordered the replacement. And then when the replacement came in, he called and came back, and put everything back the way it should have been in a very short period of time. The quality of work that was performed was excellent. I'm an electronics engineer and I've had techs working for me for years. I have always been proud to have this young fellow do that kind of work for me anytime.

I had a very good experience with HMS Home Warranty and I would recommend them to a friend.

My son had a home warranty when he lived in Montana and he told me about warranties. So, we started looking and ended up with TotalProtect and I've had them for 20 years now. It's really easy submitting a claim to them. I give them a call, they get the information, then they either give me the number of the service people or they call them and they call for an appointment. And then the service guy comes out and checks what's going on. He usually ends up giving TotalProtect a call and getting an okay, and then I pay my $60 co-pay. They've done a lot. They've replaced my garage door opener, my dishwasher, fixed and repaired my oven many times and then ended up replacing it with a new one. Everything's been excellent.

I was introduced to TotalProtect Home Warranty by a friend who had it for years. I got it because I don’t have to be looking in the telephone book to find people to do the repair work for me and just let TotalProtect do it. It is a simple and easy process when submitting a claim. I have not had any problems working with the technicians and I’m sure they’ve all been screened. They are the same ones that have come to my house. They have done what they needed to do and did all the paperwork. As for the quality of work, if they do the repair work and my appliance is able to be used again, then they’re doing a great job.

TotalProtect's price was reasonable. My family could use them in case we had a catastrophe. When I called them to submit a claim, they came right away, assessed what was the problem and within a couple of days and got it fixed. We haven't had any more problems with whatever they've fixed.

Some of the claims with HMS have been very easy and a few have been a little tedious but they've always been as helpful as they can be with what information they can provide. I've always had good service.

I've always submitted a claim by phone and the experience is awesome. Now it's automated, I don't know how it could get much easier. I had to call for a service a couple of times. We had some problems with our heating but everything is always worked out fine. We've always been perfectly satisfied.

When I first got my mobile home, I was told about the different kinds of insurance plans that TotalProtect has for appliances, and I signed up for that. Submitting a claim goes very smoothly because I get a claim number right away. And if they can find a tech who's close in the area, they send them right on out to us. The technicians are always pleasant and know what they're doing. They came out today and everything was fixed just like I needed it to be fixed, so I'm very pleased.

For the different claims that we've done with TotalProtect over the years, I only had one issue where it took a while to get a check and to get people on the phone. But with my last claim, everything was fine. It did take a little long to get the check but that wasn’t an issue. The people were nice. I have no problems with the technicians and the quality of the work is fine.

HMS Home Warranty's claims representatives have been very nice and helpful. It wasn't difficult submitting a claim. Also, the technicians that came were very thorough. They made sure everything was done before they left.

TotalProtect has its pros and cons. Someone came out here because I had a problem with my shower and I had to pay $85, and then he said the insurance won't cover it. The way I interpret the contract when I got it was they repair or replace. It didn't indicate certain elements. To me, I paid $85 for nothing. I guess it's TotalProtect that wouldn't cover it.

I had a lot of problems with TotalProtect's technicians. They started working on our claim in August and got done in November. We weren't happy with the first technicians they sent but the people who came later and finished the job were good. TotalProtect is a good company.

I've had good experience with TotalProtect. I called them and then they sent somebody out to look at the problem. It was an easy process. The people who worked on it were very nice. They said what was wrong and what needed to be done and reported it back to the company. The work that was performed was good.

I got HMS Home Warranty when I bought my house and they've been wonderful. When I submitted a claim, I called and got someone very nice on the phone who told me that they could hook me up with the right person. Within minutes, someone called me. I've used them several times and every experience has been good. However, there was one technician who was questionable. But now I've had this other guy who showed up the last time and I'll be exclusively using him if I need anything.

TotalProtect's process of submitting a claim was satisfactory. The technician was cool and knowledgeable. He didn't mind me looking over his shoulder and asking him questions, and he gave me a couple of options. I'm very happy with the quality of work done. However I wanted to get an old company that we had used in the past but they are no longer contractors of TotalProtect.

I have nothing but good experiences with TotalProtect. Submitting a claim is usually speedy. I call, tell them what my problem is and they give me a service guy to contact. I've had great interactions with their technicians too. They're very professional. They come in and do the job. Plus the quality of work they've performed has been awesome.

I'm very happy with TotalProtect. I've been part of it for years. This is the first time that I've really used it to any great extent. I had three issues in the last few months and all have been successfully completed. The installation of the new water heater was very good as well as the technician for my dryer was very good. He explained a bunch of things to me about what was going on. He had some adjustments so that it would dry better, and it does.But I wasn't aware of the extra cost on top of the regular fee for the protection. For instance, with the water heater when they had to do some alterations. However that was the only thing that bothered me.

HMS Home Warranty had been good. However, I was totally dissatisfied when I submitted a claim for our furnace. The claims representatives were courteous but I wasn’t happy. It took three separate submissions to get the furnace fixed and it went on for about 2 months. It was disappointing because two guys came but they couldn’t find what was wrong. The first guy never even came back. The second guy had been here before. I like him but he just didn’t find what the problem was.

I had no problem with TotalProtect. They have a simple process. Everything worked out fine when submitting a claim with them. Their technician did a great job and he knew what he was doing.

We had a problem with the water heater on a weekend. I understand that that cannot really qualify as an emergency, although we didn't have hot water for several days. I called the person I was given the phone number for but he never called me back, returned messages or had an answering service. I tried to keep calling him and on Monday, he didn't call me back so I would never recommend him. Finally, I called HMS back and they gave me another person's name. The one who did the work was great and we were ecstatic with them. Too bad they weren't on the top of the list. But overall, our experience with HMS worked out very well.

I'm satisfied with TotalProtect. I had the garage door repaired and it was handled well as expected. The first time I tried I had a washing machine that needed repair, and that went smooth as well. The second time was a little bumpy with the people that they sent out, but eventually it all worked out. I’ve only had one incident when the sink needed repair. They sent someone out and they were in a hurry, they didn’t have the right tools, and weren’t prepared. They got called on another job and they left quickly and wanted me to pay. We told them we wouldn't pay because we didn't feel it was worth it. But that was resolved and we're fine with that now. Everything has been well handled with TotalProtect so far and we’re happy with it.

So far, submitting a claim to TotalProtect have been good. Some of the contractor who came out here has been really good and I've been happy.

HMS Home Warranty was offered to me by my realtor and I would say that their process was easy, convenient and trouble-free. At first, I got a little worried because the company didn't answer when I called in for a claim, I didn't know that they had a certain time to respond to me. Eventually, I was able to reach out to them, then they explained the process. Their technicians were professional and courteous. They explained to me the issue and taught me how to fix it if it happens again or if I have to do it myself. Everything was great.

The past few weeks we had our air condition replaced. They made us feel like all we're going to do is pay our deductible. But we got all this out-of-pocket expense. I know we're not getting our air condition replaced at no charge. Also, it's not going to be just $75 deductible. By the time I had replaced everything, I was almost $3,000 out of pocket. So, they need to be a little more upfront about the expenses and not in small print. If they're going give us plans then we need to know that there's going to be X amount of charges that we're not gonna pay for.

I’d recommend TotalProtect Home Warranty. When I submitted a claim, they came and did what they had to do, and the quality of work that was performed was great.

I got the warranty when I bought my house. It was offered as part of the deal where I got a one-year homeowners' warranty for free and I have kept renewing it over the years because it's paid off. So far, when submitting a claim, everything has been handled quickly and efficiently. It's obvious that the claims reps are people who English isn't their first language or are heavily accented sometimes and they’re a little hard to understand.

TotalProtect always comes out and do their best to take care of everything. They always send some people that have been very nice. The technicians are very friendly and my grandson always gets the same people he ask them for. Very good experience.

Submitting claims to TotalProtect has been good and I recently had my third claim. The technicians had to order parts for that last one and it took them two days to get it. But as soon as they got the parts, they called me back and came right by my house to put it in and done it in about twenty minutes. The quality of the work was good and I had no complaints with it.

HMS was provided by the seller when I bought a house. Submission of claim was fine and simple. The technician was also fine. I let him in, he did the work and told me what the issue was. I did have a follow-up question with the technician so I texted him and he responded. He went above and beyond to be helpful. The quality of work is fine - it seems to be working.

TotalProtect's quality of work has been excellent. The service has a quick turnaround from the time I called until the time the tech comes. They're friendly and professional. They explain what the problem is, the solution, and how long. They had to come back because they didn't have the part with them, but they've always been very upfront, honest and accurate in their estimation of time. I've been very happy with the service that I received and I've already recommended them to a couple of our friends, and as a matter of fact, they've already purchased.

Submitting a claim to TotalProtect Home Warranty was painless. I had absolutely no problem with them. They were out the same day that I would call them and their technicians were good. They did a good repair job and clean up was great. I have had three claims with them and there was only one that I was dissatisfied with the people that they sent out, but they remedied that problem right away.

Within a couple of hours after submitting a claim, I get a phone call from a representative handling my case and gives me information on who is gonna be contacting me about my repairs. The claims rep is agreeable and very understanding. As long as it's under warranty, I'm willing to co-pay the $75 and they've got it. They'll book something for me and help me get it under control, and it's usually handled within days and with good follow up.

Overall, I had a great experience with TotalProtect Home Warranty. I filed my claim online. I really like the guy that came out. He was fast and a real professional.

When I submit a claim, I just go online, say what I need and they'll give me a number to call. My case gets assigned to a provider and if the provider does not call me yet, I just go ahead and call them, and it works out fine. The tech who recently came here told me what was wrong with my appliance and that he had to order the part. He explained that I didn't have to pay the service fee until the part actually came in so I appreciate not getting double billed. The part came in a reasonable length of time, then a different technician came back and when something else went wrong, he fixed it at no extra cost and I was super happy.

Submitting a claim with TotalProtect Home Warranty was easy and it went fairly smooth. I had one issue with plumbing and they came out at night. They couldn’t find the leak that I told them about but found something else which they fixed. I still have the leak. They didn’t fix what needed to be fixed, so I went back to the company the next morning and they came out to fix it. It worked out fine.

When I called TotalProtect regarding an additional fridge which was not covered, the customer service made an exception to the policy saying they would cover it. Then they came back after the person did the service call and said they would not cover it. I wasn't very happy but there's nothing I could do about it. On the other hand, I had a good experience with another technician who came to service my appliance because he was very good, helpful and professional. I just had an issue with the company because they wouldn't honor what my understanding of the agreement was because they had a different understanding.

Our builder had used TotalProtect when he first built the house so we got them as our warranty provider too. Filing a claim was easy and the technician they sent was good, professional, got here on time and took care of the problem.

I've had a good experience with HMS Home Warranty. One claim we had was for fixing an icemaker and they were great. They were responsive when I called to set up the appointment. The technicians were positive and all professionals. They came right in and got it done fast. I have no complaints with the quality of their work.

Excellent company! We have an excellent history with TotalProtect Home Warranty, but we have no discretion as to who they would have come to our home to service us. It would be nice if you find someone that does excellent work come into your home and have respect for it like putting booties on their feet before they enter into your home and know exactly what they’re doing as far as the service is concerned on whatever it is that they’re working on. You would like to call them back if you have an issue with something similar or with another appliance or what have you. We don’t have that option with TotalProtect. It would be great to be able to have that input.

We've had HMS for 12 years and usually they're very good whenever I submit a claim. Right now I can do it talking to a machine so it works out very well. Moreover, the quality of their work is excellent.

The last claim I submitted with TotalProtect was taken care. It took a little while to get through, but so far everything's worked out well. However, I had a little problem when they sent someone out to repair our refrigerator and it turned out that it was a non-covered part. So when we called to get that person to go out to check something else, they never would go out. After trying for about a month's time to get them to do so, I called TotalProtect again and they told me they would send out someone else to look at it. They did and that person said that the second problem that I found caused the first problem. So they are taking care of the second problem and since it caused the first problem, they're going to take care of that also. So I'm pleased.

The realtor recommended HMS Home Warranty when we bought our house. When I had claims, I went online, sent it and then they sent me the numbers of the people that would do the repairs. It was fairly easy. They had fine reps and the technicians who came were all professionals. They were able to resolve two of my claims without doing much. But on my third claim, I had to call back because they fixed it but then it broke again.

Submitting a claim to TotalProtect always goes very well for me. The technicians who come out have been terrific people and I've always been able to ask for the same ones repeatedly even though sometimes they say they're not supposed to do that. They're great and the quality of their work has been excellent. The people who service me are PJ Appliance - TotalProtect's top people. They've kept my furnace running when everybody else was ready to condemn it eight years ago. All in all, they're number one.

I am just shocked. My first major claim in 5 years and they refuse to cover it based on their tech's opinion who spent 5 min at the site. Add to that, there was no follow up from them at all.

Our experience with TotalProtect Home Warranty has been all positive. Their customer service was outstanding - that's something that's hard to find nowadays. I feel they've always gone above and beyond to make their customers happy, or at least me. For example, last summer, our air conditioning went out. We were in Florida. I called it in and the air conditioning place said they'll be out Monday, and this was on a Saturday. I called TotalProtect back and I said, "Is there any way they can come out a little bit earlier? It's middle of summer, it's nearly a hundred degrees." She said, "Let me put you on hold and I will get somebody out there today." That's a very small example and they're very, very good with their customer service. I highly recommend them.

Very disappointed in Total Protect. Calling months to fix my Dish Washer, They sent Tech 3 times each time charging me 75 $ and every time after first cycle it won't work. Already paid 225$ still my Dish Washer is noting.

Although it's been fine submitting a claim with TotalProtect Home Warranty, we were hoping at times that things would move quicker, but they didn't. The interactions that we've had with the technicians who have come to service our appliances have been good. The problem has been with setting up the appointment with the techs. The last time we filed a claim, the girl at TotalProtect didn't contact all the places around that service this area. She only called one or two and then stopped there, and she told us that the techs couldn't come till Monday. I asked, "How many places service this area?" She said, "Oh, about eight or ten." I said, "Well, have you called all of them?" And she said, "No." Our claim was about our heat and we had to go from Friday to Monday with no heat, and we were keeping a baby.

The claims representatives from HMS were good and always polite. But I had one plumber I wasn’t happy about. He was supposed to unclog the bathtub and evidently, he did not want to run an auger down into it, so it’s still unclogged. One day he came and he was supposed to do that, but instead, he put a different faucet on a sink in another bathroom. And that faucet did not match the other faucet. It was strange. On the other hand, the electricians HMS sent were great. We actually called them back for some other work. Also, the last plumber I had was very good. I just think $75 per issue is a little high and I would feel better at $50 per call. We’ve had to call them about five or six times. But other than that, everything is fine.

TotalPprotect had to come out and look at the issue and then again for them to implement the changes to fix it. It was totally annoying that I had to have two appointments to get it done.

Whenever I submit a claim to TotalProtect, I just call and tell them about my problems and they'd give me a phone number of a contractor. Their technicians would then come in and do the work. Afterwards, I pay them and they leave. So far, the quality of the work they've performed has been good for the most part.

I had a plumbing issue in my upstairs bathroom which started off as a drip. It wasn't doing that when I first moved in. I was told that it was only wear and tear of an old quarters that was in the faucet. Then it became a consistent running leak. I thought that the water company was going to make my bill high and that I better get it fixed. I realized that I have HMS and that helped me a lot. When I called, the young lady I spoke to was very polite. She gave me a number to call about the plumbing company and told me to give them some number to let them know about the warranty. The whole experience was easy, simple and wonderful. I would recommend HMS to a friend.

Water lines that connect to the hose bibs on the house were leaking - were told not covered because it is on the exterior of the house- THEY ARE NOT- these are pipes in the wall of the house- the hose bibs are not being requested to be replaced, the pipes are. The water heater is old and making noise, says not covered. What good is a warranty company if they tell you all these things are covered BEFORE you sign with them and then when they need repair/replacement, can't get authorization. There is no one in the Northern Arizona area who is ever available to repair anything for days. Took ONE month - FOUR WEEKS to get our garage door opener fixed. Ice maker had to be "repaired" twice and was very uncomfortable with who they sent out to do the repair. Also an unprofessional laborer was sent to repair the shower valve. Takes days, and as above, weeks to get repairs finished. No such thing as "emergency service", as advertised. Appears they are not contracting (or no one wants to) with professional companies. We will be looking for a new warranty company soon!!!!!

I had a bad experience the last time I dealt with TotalProtect. I had a noise in my furnace and I called Friday, which was a week before Thanksgiving. No one called me from Saturday up until Monday. Although I had reservations to leave, I went out of town Tuesday so I turned the furnace down so that it wouldn't go off. It's a good thing that the weather was nice and nothing went wrong because I was going out of town. If something had happened, they would have lawsuit on their hands and I meant that.

We've had one claim in the past year for a dishwasher and I called HMS and generally within a day someone from a service company that's local will give us a call and set up a time to come out and make the repair. They handled the work order and the claims technician and we just pay our deductible. We had Appliance Repair Pro come out to do our dishwasher right after I called. The contractor called the same day, came out that evening and took the part number. It took about a week for the part to come in, but he came out and it took him about an hour and had it all fixed.

Submitting a claim with TotalProtect is excellent. When I called, they put me through and gave me a reference number and contact number for the contractor who’s going to do the work. I called them and within a day or two, they came out and fixed what the problem was. Their quality of work has been very good. So far, I have no complaints.

My hot water heater went out around noon on New Year's Eve. I called HMS to file a claim and was told a service provider would be out the same day. HMS was unable to honor that agreement because their in-network providers were unavailable. It took them 3 hours to figure out that they did not have anyone available to service my home. In the meantime the water heater which is located on the second level of my home caused over $10K worth of damage to the floors, walls, ceiling etc on the two levels. HMS authorized me to find my own plumber but warned that I needed to have the plumber call for an authorization number prior to performing any work. I found a plumber willing to come out that day but was advised that there would be overtime rates. I called HMS back to confirm that it was ok to have them come out with the higher rates and I was advised that it was fine.

TotalProtect has been great. Submitting claims is very easy and simple - give them a call and they'll connect you with whoever can assist you and they'd be right on it. We had some difficulties with the first technician so we had to call and change the company. TotalProtect immediately gave us another service person and they did the job immediately. They provide good quality of work and we have no complaints. Our experience having them has really been well. I was calling today to put in a claim for my dryer but I didn't have all the information, so I have to wait until I get to the house to tell them exactly what kind of dryer it was.

I am very frustrated with this company at this time, I feel like I have been given the run around. I had issues with my water heater, they gave me a number to call for a company to come out. I paid the $75 service charge and was told that total protect would only cover the cost of replacing my water heather but the other issues including bringing things back up to code was not covered and it would cost me an extra $470 dollars. I didnt like it but I was stuck so I agreed, that was on December 21st and was told that I should receive a call from them within 2 days to come back in and fix things. It is now 1/05 and I still have not had my water heater fixed. I called total protect on 12/30 after not being able to figure out what the issue was thru the repair company and the customer service rep, assured me that he contacted the repair company and due to the holidays the shipment of the water heater was delayed but the water heater was ordered and was on the truck being delivered. Frustrated with that answer, I figured it was nothing that I could do and would have to wait. On Saturday 1/2 I called the repair company again and got their answering service and was told that I would receive a call on Monday for follow up but never got a call. Called the repair company back this morning and was told that they still have not received the water heater from the warranty company. I became very frustrated at that point because the previous customer service rep with the warranty company led me to believe that the water heater was coming from the repair company. I called the warranty company back and was told that the water heater was never ordered because I didnt call in and agree to the excess charges. When I spoke to the representative on 12/30 I was never told this and the rep acted as if the repair company had already ordered it. So now I have to wait an additional 2 days for them to actually order it. I am not happy about this at all, I have been dealing with this for 3 weeks and any other company would have resolved this issue in 3 days or less.

We called HMS to get our dishwasher fixed. A guy came out, figured out what was wrong and said that it needed to be fully replaced because of all the parts that were needed to fix it. After six days, two guys came out, took the old dishwasher and replaced it with the new one. Though there's a little dampness by the door when we shut it when it's running, we're still happy with it. They couldn't take the old washer with them but they carried it down some steps and put in on my back deck until I'm able to get rid of it. It would have been difficult for my wife and me to carry that down the steps.

My experience with TotalProtect was good! I used them on my ice maker and I had no problems in submitting that claim. They sent somebody up quick and the tech came and fixed it. The quality of the work that was performed was good. Since the tech repaired it, everything was okay with the ice maker. It was only plugged up and the guy showed me how to unplug it in the future. We had to pull out and take some lines and stuff off of it, but it was only half frozen ice and the lines. I was happy with him. The only thing is, I didn't get the receipt when I paid him. He said his hand-held printer that he carries with him was down so he couldn't give a receipt. But I paid to Sears and he might have taken care of it. I only wanted to make sure my payment was going to go through so I wouldn't have to pay again. Other than that, it wasn't frustrating. I appreciate the coverage and I'm glad I've got it because you never know what could happen.

I'm satisfied with the service that HMS Home Warranty provides. I haven't had any real problems when submitting a claim and for the most part, it was easy and they were courteous. I had an emergency with the thermostat, and I have a 90-year-old mother that lives with me and we didn't have heat. I called that Friday and they told me they couldn't get anyone here until Monday or Tuesday and I said that was not acceptable. I spoke with someone and they finally got out someone out that Saturday and it turned out fine.

I wanted a home warranty that can fix my appliances for very little money, and TotalProtect provided me that. I've been with them for at least ten years now and it works fine with me. I had people come, fix whatever is wrong, and they go after I pay their service fee. It's been easy.

Sometimes I get a surprise when filing a claim with TotalProtect when it goes really fast like my case last summer. However, I had an awful experience with them. I had no air conditioner for two months and it was such a nightmare. They sent me a technician that was absolutely for the birds. He knew nothing more with what he was doing than the man in the moon. First, it was established we got a Freon leak which when that happens, it freezes up so I have to defrost it. And so, he came out once a week and put Freon in there. It was just a joke. I called six weeks after the deal and complained which I should have done earlier. They called somebody else and the guy fixed it in no time. Other than that terrible experience, most of the time it has been good.

We got HMS Home Warranty when we purchased our house on the recommendation of our realtor. We got our initial policy and we have had some claims but the only one that was a little bit problematic was when our air conditioning went out. The firm that they're using wasn’t open on weekends and was very slow to get to us. But that was last year and the firms that they’re using now for when we have some furnace problems were excellent. The electrician that came out yesterday was great. The coverages are complete. There’s no hidden add-on fees and they honor deductibles. The people show up on time. HMS makes the claim filing very simple and it’s just an overall a very good experience. I’m very pleased that their coverage is true and I couldn’t be happier.

Filing a claim with TotalProtect was seamless. We contacted the company online and they responded within half an hour, and I was highly impressed. He’s actually the repair person. He knew what he was doing, was professional, and did the fixing really quick. This one time that we used it, we’re satisfied. But for this other time for the same problem with our wall heater, we weren’t so happy with it. After he said he replaced some equipment, we still had problems. But the recent person who actually came and fixed it, we haven’t had problems since. I would recommend TotalProtect to colleagues and friends.

We've had two claims with HMS Home Warranty and submitting the claim is easy because you can call or do it online. However, in our first claim we had trouble getting a service. It was a big runaround and it took us six weeks to get air conditioning in (in the middle of July). The first people they sent were fine but they didn't agree with what their findings were. So they hired a second group and they were horrible. The lady who answered the phone was rude and never had time to answer any of my questions. If I need to know where the part was, she would tell me that I needed to call the HMS Warranty people. She made me do all the work -- hunting and finding.

I've had TotalProtect Home Warranty for about nine years. The technicians who have come to service my appliances, as well the quality of work that was performed, have all been good. But I have a suggestion that would be better for TotalProtect and for us too. As it stands, I file a claim, they give me a person, I call that person, and the person comes and does the work. That's the current process. But that's not the best process for them or for me because, for one thing, they aren't getting the best price they could get.

TotalProtect has been great, so far. In terms of submission for a claim, it’s extremely easy. I usually speak to a representative, and they are typically friendly and knowledgeable. However, sometimes the providers they choose take awhile to get to me. The technicians are often professional and are actually very good. Overall, the quality of their work is excellent. I would definitely recommend them.

HMS looked like a good deal, appropriate, and something I wanted so I went ahead and subscribed. My experiences with them are generally very positive almost every time even though there might have been an exception here and there over the years. The technicians are on time and reliable. They communicate and the work is good. Moreover, the claims representatives for the last couple of years have been very helpful, responsive, quick, and successful. With most instances, and certainly recently, the quality of the work performed is totally satisfactory. Probably did have one exception but it is several years ago. Some years ago, it was hit and miss and I almost quit several times. But right now, I’m perfectly satisfied.

I've been with TotalProtect for a while since their home warranty was included in my mortgage years ago. But there was a gap in my coverage when the bank stopped paying them. I had to call TotalProtect to reinstate me and we had to start a new policy. I was looking for a repair of the hot water heater for the heating system. I called on the weekend so obviously that was a computerized experience. I didn't hear for a day and a half or so from anybody so I tried to contact them again. When I finally got a live body, they didn't know what happened. But it wasn't bad, although I was in that cold outside. When they did come over to fix it, they were fine. Those guys did a great job expeditiously and I'm happy. They're a good company.

The claims representative at HMS Home Warranty was friendly. I had no problems at all. Their technicians have all been friendly as well. Some had been better than others, though. One of them came and put in the part wrong, so he had to come back. Overall, HMS has a very quick service which I appreciate.