Cinch Home Services Reviews

Submitting a claim to them was excellent. The process was very easy. The claims rep was very good. Also, the technician was very professional and did everything good. I am very satisfied with the quality of work that was performed by TotalProtect.

I submitted a work order request on 8May2016 @ 1945hrs. I was called the next day indicating a Mr. Donly ** would contact me to set up a time to come look at the hot water heater. He never did. I call TotalProtect and informed them and they gave me his number **. I called and said he was on his way to Memphis and couldn't get to me til Monday evening or Tuesday morning. I call TotalProtect again to see if there was someone else that could come out because I needed to take a shower as I am disabled and can't get in and out the tub. I was informed they had to wait for Mr. ** since he could be there that day or the next. He showed up unannounced at 1835hrs. He informed my wife that he would be back the next morning, he never did. I called him at 1300hrs and he told me he couldn't find the 50gal lowboy replacement water heater so I asked if a 40gal would do. He said I would if the insurance company would allow it. I received a called from TotalProtct and was told that I have two options: I could wait 3-5 more business days for the service provider to get one delivered, or I could take a contract credit. I asked how much the credit was and was told it was $852. So I asked how much was the repair/replace of the hot water heater. The service rep told me he would have to get a quote from Mr. **, but he wouldn't inform Mr. ** what the figure was that had been discussed with me. The service rep put me on hold and when he returned he informed me that Mr. ** estimate was $852...really. I went and priced the Electric 40gal Hot Water Heater at Lowe's (Same place Mr. ** had gone) and discovered that the water heater only cost $349. Really...so he was charging $852 (same as the contract credit) for a $349 water heater. The situation with the contract credit is that I would have to pay Mr. ** the $852 up front and get reimbursed within 2 days or so. I explained to the service rep that I didn't have that type of money so since I couldn't get the requested service, I would do it myself. After I purchased the water heater, I called TotalProtect back and asked to speak to a supervisor because someone is getting a kick-back on the service calls. The rep asked why I needed to speak to a supervisor and I explained the situation to him and what had happened. He covered it up and I couldn't speak to the supervisor. So I informed him that as of June 1, 2016, their services will no longer be required and I am canceling my contract with them and going with a different company . I believe they are a bunch of lying crooks that are ripping off the insurance companies and have people that they only work with that will give them a part of the kick-back. A $349 hot water heater that takes only about 30 minutes to replace, no lines have to be replaced, the water heater is very, very easily accessable, but it will cost $852...really.

I contacted Total Protect because my GE Refrigerator was leaking; it leaked so bad it damaged my floors to the point they needed to be replaced. Refrigerator part replace all is good. Well a few months later, refrigerator leaking again, floors getting wet, Total Protect called, part replaced. Next month, refrigerator leaking again, Tech now guessing what is wrong and just replace a part he think is the problem and stated "This is a very good refrigerator and GE have a lot of parts"; the very next week, refrigerator leaking again, now my floors swelling a little. Call Total Protect, get scheduled for GE again, the Tech calls me and says "I'm just going to replace the door; I'm having the part deliver to your call when you receive it". Go scheduled a week later 05/12/16, but in the meantime the refrigerator is still leaking, have towel to soak up the water. I'm so fed-up I request for a Supervisor to call me last week. Called today 05/11/16 and was informed that a Supervisor did call and left me a message. Checked phone and no message. Was informed that they couldn't give me the Supervisor number but will put in the system I called. REALLY. The Customer Service Rep stated "Total Protect is not responsible for consequence incidents. REALLY PEOPLE. My floors were replaced due to the leaking refrigerator and now you telling me you not responsible, most certainly you are. Stop putting a Band-Aid on the refrigerator and replace it. Now who is going to replace my swelled floor due the leaking? Still waiting for a call from one of there VERY BUSY Supervisors. I think I need a lawyer.

TotalProtect was recommended to me. I have submitted a claim to them and I find the process to be a fairly easy one. I thought the technicians were very professional. The quality of work done was very good.

The claim process at TotalProtect was quick, easy and to the point. So far, I've had good technicians. However, there was one technician that I had a problem with wherein he was a bit aggressive. He worked on my air conditioner but he judged me based on my complexion and went too far, and I had to report him. So far, their reps helped handle the situation in a professional way. Overall, it was a really good experience. Every time I call whether or not I talk to a technician or go online to do my order, I'm always handled quickly. The turnaround is not too long for getting somebody to call me up and do the service. I would recommend TotalProtect to anybody and I would not be without it.

When I purchased the house, the owner had insurance with HMS Home Warranty and it was transferred over to my name. The home warranty company takes care of everything for me and I'm satisfied. Submitting a claim was very easy. I had someone come out and fix my oven and the work done was outstanding.

We were trying to find the cheapest protection for the house to go with and TotalProtect Home Warranty was the one we chose. The experience was great overall. We have filed 2 claims already and we find the claim process to be easy. Everything was good except in an instance when we did have a little bit of a problem with the last claim. We had a situation and we’re trying to get somebody out here. The techs that were supposed to go told the lady we were speaking with that they would all come over here that same day but they were booked up. The next morning, however, they were here at around 8:30.

When we purchased our house, HMS Home Warranty came with it for the first year, and ever since then, we've renewed it every year. We just submitted a claim last month and it was pretty simple. We gave them a call, I explained to them what the problem is, and then they pick a local person or company from that area that works with HMS. The gentleman that was here a couple of weeks ago was friendly, good and professional. He got the job done and went on with his business. We've had no issues with the people they sent out and their promptness and willingness to take care of the problem fast. In the past few years, we've had our hot water heater changed out, and a new compressor with the air conditioning. So far, it's been great. We're satisfied with our experience. They've been reliable and their response was quick. We'd stay with them.

I like the convenience and the response time that TotalProtect has. There's always someone available and they always seem to find the person I need for the job. They're very courteous and friendly. They do everything to make the claim process easy. All the technicians I've dealt with have been fair. If there was something that wasn't resolved, TotalProtect handled it. I'm happy with their services.

HMS Home Warranty is a reputable company. I wouldn't sell them for many years if they weren't a good company. They're very easy to work with. We submit claims online and it takes us only two minutes. We've had two separate technicians come for our heat and air and they're all taken care of. I would refer them to my friends and family.

My friend was satisfied with TotalProtect's service and I have a lot of confidence in him, so I didn't have any problems at all about choosing them as I knew I needed a home warranty plan. It was easy to submit a claim. Their claims rep was very professional and their technician was friendly and did adequate work. Having TotalProtect is like dealing with people who are reliable and knew their business.

It's very easy to submit claims with HMS Home Warranty. I typically file online but I always follow up with a phone call. They were always knowledgeable and helpful. The folks that they send were all helpful and able to do what they needed to. I'm satisfied with the quality of their work. I'm a happy customer and I'd use them again.

I’m very satisfied with TotalProtect. I stayed with them as it's convenient for me and because of their price. The claims representatives were nice. They give me somebody to call right away and depending on the company, I get service right away. I did have a few problems last summer with the AC but that was resolved within five days, which was longer than usual. Recently my garage door wasn't opening and closing right. The gentleman came right out and fixed it within a couple of minutes and it was awesome.

Claim submission with HMS was easy. I just had one time where one person said one thing was covered and another person said it's not covered, but other than that, it's been good. The technicians have all been good. I'm very satisfied and so glad I have it. Everybody’s been great with everything.

On March 29th I submitted a claim to HMS for my washing machine and they promptly responded. They worked to find a repair place and setup an appointment to have the machine repaired. The first place they assigned me to said they couldn't repair my machine because I couldn't provide the serial and model number since it had washed off the sticker. Then they attempted to set me up with a GM repair place since that is the type of machine I have, but there weren't any that actually service in my region. So HMS set me up with the original repair place. This all happened on March 30th and I was able to set the appointment for that weekend. The first visit was on April 2nd and the technician ordered a new motor to repair it.

I've had two claims with TotalProtect. For the first one, I had my AC checked out, although the guy they sent didn’t have the tool, so he had to go back. But the claims submission process was straightforward, like my interactions with their technicians. The claims reps were courteous and quick, and in summary, it has been a great experience.

I'm very satisfied with HMS Home Warranty. They're fantastic and a peace of mind. Submitting a claim over the phone was very easy. They were polite and asked what I needed. I explained to them that I had a problem with my air conditioning and I was amazed that they looked ahead at the weather for the next few days. The weather temperature was projected to be 80 degrees so they set out as an emergency. I appreciate them doing that. The technician who came was very pleasant and knowledgeable. He introduced himself and came with all of his equipment. He checked the air conditioning and found it was a whole leaking freon. He called HMS first to see if he would be approved to do work and he was told to proceed. He's even put in extra freon. I will recommend them to a friend.

I inherited the HMS Home Warranty from the people I bought the house from. I submitted a claim before for my gas stove because the knob was bent and I couldn’t use it. Their rep took care of it for me and their technician came out and fixed it. However, it took several days before he could come. But he did a good job. I had good service.

HMS Home Warranty has always worked for us for many years and it's affordable. I've put in claims and the process has been made much better. It's very convenient. The motor in our clothes washer has been replaced. The technician who came by was nice but wasn't professional enough. He was very easy going. He just said, "Oh, could you toss it over." It was not something that's very lightweight. To them, taking the clothes to them and to dispose us was the proper procedure, but he could have at least asked me where the recycling bin was so he could toss the clothes in it. I didn't want to say anything to him for he must be in a hurry so I just did it. But it wasn't really bad, and I'd still recommend HMS Home Warranty.

Our AC broke in early March and we contacted HMS Home Warranty who sent out a repairman to provide us with an estimate. Though we were quoted 2 weeks to review the estimate it took 4 weeks. When the estimate came back they said they would cover a fraction of the cost putting us out of pocket thousands of dollars. We called HMS who refused to contract a second opinion but said we are able to do so ourselves.

Every time we've submitted a claim with TotalProtect, we've done good with it. We usually do it over the phone and the process has been easy. They've always helped us and we've had good work done. If not then we call them, tell them something's still not working right, and they come back and finish the job. It's been excellent and I always tell everybody about it. I told them if they can fit it into their budget then it's the way to go.

With HMS, it's easier to submit claims online, but sometimes getting the replacements make the process very hard. One of their customer service reps was good. The guy knew what he was doing so I didn't have to have multiple rounds. Overall, it's not a bad experience, however, after two or three calls and they do the adjustments, it seems the system breaks and they need to replace it quickly, but they take their sweet time. I don't understand why that is.

I own home for over 25 year, with home warranty for 15 years. For 11 years, I had a different a company which provided very good service without any issues. In 2012 we moved into new which came with warranty from HMS Home Warranty. We recently had an issue with refrigerator which needed to be serviced. Technician showed up on first business day but did not have required part and it needed to be. We were told part will arrive in 2 days and Technician will be back to fix it. Every day we started to get new date and eventually they gave us run around for a whole week. This part was readily available at multiple sites with 24-hour delivery but it still took them over a week to receive the part.

My house was new when I bought it, and the idea of TotalProtect was a good thing to have. I have them for a while now and I don't have any issues. They are always friendly and do everything that I expect them to do. I normally just get my four quarterly checkups to make sure everything is running optimally. I've only had few claims in the years that I've had TotalProtect. Any of the companies affiliated with them had been top-notch. No issues where they came and said something was okay when in reality it wasn't. TotalProtect is efficient and professional.

When submitting a claim I either call them or use the website. The process is easy, simple and straightforward. The claims representatives were pleasant, to the point, and understanding. We’ve had a few different technicians. Some were better than others. They had different personalities, so with that came different levels of courtesy. Some were really helpful and got the job done. For the most part, I was really happy with the quality of work. The overall experience with HMS Home Warranty has been assuring. I would recommend them.

We built a new house and we had some old appliances we brought with us. We figured a home warranty would be cheaper than trying to pay service calls. TotalProtect Home Warranty was the only one I saw in the advertisement that covered so many things. It's easy filing a claim to them on the phone. Their reps have been very helpful. I give them what I need to be done and they give me a number. I call whoever they give me and they take care of it. We've never had the same company twice for our claims, though.

HMS has quick and responsive service. We got a warranty for peace of mind. It was easy to submit a claim - I filled out a form and the tech was here within an hour. He was friendly, courteous, knew what he was doing and took care of the problem. It was excellent. I've had no problem since he did the work.

I used to have another warranty company called American Home Shield. Once I submit a claim during that time, it's the contractor who's basically responsible to get in contact with me and make sure things are taken care of but what I found out is that I'll submit a claim and no one checks with me. So, I called, tried to find the contractor and waited for almost a month. It's been long for a one service call and it wasn't an emergency. Then, I was surfing the internet looking for a home warranty company. The different options that TotalProtect had were impressive compared to the one I had before so with this I could be on my own policy.

Everytime I submit a claim to TotalProtect, it's been fine. The process is easy, the reps are professional, and the technicians' work is good.

Please don't use or hire HMS. Due to an issue with a connection to a plumbing pipe that goes to the drain pipe in my shower they will not cover over $400 in work including replacing the ceiling that was taken out in the claim. Although I talked to three levels of claim consultants, managers, and consultant managers they told there was no way they could do anything. Here's the kicker. Even though it wasn't under their exception to claims items they STILL said it doesn't get covered. They will hurt anyone including active duty military. I made a Yelp account just to warn people away from these fraudsters. Please don't support this sham of a company.

Setting up the appointment with HMS is fine. It's the quality of service that I've gotten that’s terrible. I had a drain plug in my basement so I called them up. They sent a plumber out, and the plumber said he fixed it. He didn't fix it, so I called them back. They sent another plumber out to my house that still didn't fix it. I called them back, they sent another plumber to my house, and they still didn't fix the problem. I called them and said, "Maybe you need to send someone a little bit more qualified." And they said, "Well, if you're not satisfied with the substandard technicians that we send to your house, you're gonna have to hire your own guy." I hired my own guy and in 45 minutes, the problem was fixed. So I'm very dissatisfied.

The initial process of submitting a claim seemed like it was fine. But then, if I could have put a knife through my eyes to deal with it for the next two times I had to deal with them, then I probably would have. When the first technicians knew that my claim won't be covered, they were nasty, dirty, and rude. They left quickly and deceitfully, without saying that they were leaving. And then, when the woman that called to say that it wasn't covered argued with me and told me I was wrong and I was more than welcome to pay to have it fixed on my own, and once I could prove that the leak was fixed, then they would cover the drain again.

It's a smart thing to acquire a home warranty because stuff fall apart, especially with the age of our house, which we bought 13 years ago. TotalProtect were the first to contact us and their offer looked reasonable and they worked with Nationstar who is our mortgage company. Submitting in a claim was surprisingly easy. They've been very friendly. I've called three times, and in each case they've arranged for somebody to come out and have taken care of the problem. As for their technicians, there was one who mentioned that it was a bummer that their company gets less money from home warranty accounts but they as technicians don't get paid less. Besides, they're getting a connection that they wouldn't have otherwise gotten. Overall, TotalProtect’s work quality has been fine. They're a good company to work with. I'm confident that they’ll do the job.

HMS Warranty provides excellent warranties. Submitting a claim is very easy and simple, and the technicians sent do excellent jobs. So far, so good.

When I bought the house and asked for a warranty, HMS was the one that the realtors chose. We decided to get them and so far, submitting a claim has been wonderful. The claim process was easy and I had a good experience with their reps. Once, I’ve called because I needed a plumber a second time. I asked for a person that I’ve already had before because I had such a positive experience with him. But they sent out a totally different one and I wish they didn’t have that as a rule.

I'm totally satisfied with TotalProtect. We had a different home warranty provider before and I wasn’t really happy with them, so when TotalProtect came along, we gave it a try. It was a good all-around experience as far as having something fixed. Submitting a claim started fairly fast and they followed up. As soon as I called, they had things in progress and they got it done quickly. Their reps were good and I have no problems whatsoever with any of the dealings that I've had with them. Also, the quality of work was excellent. The technician was very informative, quiet, mannerly, and has gone above and beyond. After everything was taken cared of, I was really happy all the way around.

Having TotalProtect has been pretty good and their representative has been knowledgeable and very helpful. The technicians that came here have all been pleasant and they got the work done. I have not had any problems and I'm happy with the service I got.

The whole initial process seemed it was fine, but it was horrendous. If I could have put a knife through my eyes to deal with it for the next two times I had to deal with them, then I probably would have. When one of the technicians they first sent called an HMS Home Warranty rep, the rep called back and said they weren't gonna cover the repair. She argued with me and told me I was wrong. She also told me I was more than welcome to pay to have the drain fixed on my own, and once I could prove that the leak was fixed, then they would cover the drain again. She kept saying, "You can't put Drano down the drain. That you’ve taken care of it yourself." I said, "It's not in the instructions. It doesn't say that in the warranty, so I don't believe that." Who in their right mind is gonna spend a $100 service call if a $10 bottle of Drano is gonna fix it? She said, "Well, they're not gonna charge you a service call." I said, “I would hope not.” They knew they couldn't and that they would never get away with charging a fee for that.

I had warranty with someone else and that was quite expensive. Then a good friend told me about TotalProtect, so I got them since they're affordable. Submitting a claim was really fine, but the last encounter, I was without heat for a week. The person showed up but getting the part and then getting it approved was difficult. I had no problem with the team that came to service the appliance, but it was the wait that was ridiculous and I have a 92-year-old mother who lives with me and it was cold for her. I also had a problem with my dryer and there's one particular company that came out twice and twice I had to pay. But they wouldn’t fix it and I could hear the noise and so I was real distressed with the person they sent. I hope I never have to use them again. Other than that, TotalProtect is fantastic and I'm satisfied.

We’ve had a very positive experience with HMS Home Warranty. The claims process is very easy. People have dealt with us promptly. The service people who come out who are independent contractors have all been knowledgeable and been able to address our problems. We usually have to wait for somebody to answer the phone because the claims rep are busy but once they answer, they take the claim, talk to me, ask me what the problem is, assign me to another subcontractor and they send me an email about it with my claim number. I always get the contractor or the service rep to call me, set up an appointment, and they come and take care of it.

I filed two claims with TotalProtect, one was by phone and another online. The representatives were very courteous and friendly. Usually they get somebody out who does it quickly. The technician for my first claim a couple of years ago came while I was at home and he was very nice, helpful, and friendly. My wife was at home for the second claim and she said the techs were the same way as well. The quality of work done has been very good.

So far the home warranty experience has been decent. The only complaint that I have is that we have the plumber over for a $75 job but since it was a home warranty thing, he had to bill us an extra 25 which we don't like that policy too much. The plumber we've used has been very responsive and good to work with. The technicians HMS Home Warranty sent were courteous and did a great job. The quality of work was highly satisfactory. So far we're quite pleased with the service except for that one little money glitch.

TotalProtect sent a technician who did a good job on the fridge. I was very happy with their work. He showed up when he said he would. He had in his truck the needed equipment so he was able to replace the motherboard which got me going again. I was very pleased. I would put his name in my drawer and ask for him again if anything goes wrong instead of going to Sears who were terrible.

It was easy filing a claim with HMS Home Warranty and the claims representative was attentive on the phone. The initial agency that she told me to contact, was out of business or the phone call didn't go through. But then I called right back and she gave me a different business to call. The representative came earlier than scheduled but he worked very hard and did a nice job. It was a little bit of a surprise. My son was there so it worked out okay. They did end up having to call me back to give me a higher price. It was supposed to be $100 that you just pay but then he didn't do it for $100. And I had to pay an additional $60 or $70. The Home Warranty said to agree to it. So obviously, you have a broken water heater, it's not something where you can say, "Oh, never mind. I don't want it." So I agreed and paid it. So far, so good and everything's working great.

I thought a home warranty will give the buyers peace of mind, so I bought an HMS Home Warranty for my property and then sold it with the warranty. I just called them to submit a claim and they gave me a number to call, and everything was taken care of. Their technicians were all good and courteous. They fixed everything and didn't give me a problem. It was excellent and I was very satisfied. Everything was great.

I purchased a home that offered this warranty company, which at the time I thought was great. Our air conditioning quit working and we were provided one company to contact. We scheduled the appointment for two days after the call to them. Took off work. The technician came, walked downstairs and said it was working, and then went outside and said the unit was frozen and obviously leaking refrigerant. He was there for 20 minutes, said he would have to call the warranty company to see if they would even cover the problem, not informing what was leaking or how it could be fixed, and then stated they were booked the rest of the week. We paid 100.00 for 20 minutes, nothing fixed, and repair will be done maybe in a week or two when it's convenient to the one provider.

TotalProtect Home Warranty did a great job. Submitting a claim with them was very easy and the quality of the work was good. They always seem very helpful, concerned and wanting to help me get things solved. I've been very pleased with them and I will continue using them.

We like HMS and are happy we got it. We selected HMS based on our realtor's recommendation. Submitting a claim with them has been fast, easy and efficient. Our interactions with the claims rep wasn't too detailed. We called, they issued the claim number and within a day or so we heard from the contractor. And within a few days, the repairs were made. So it's been really quick.

I found out about Total Protect through my mortgage company. $49.95/month had been attached to my mortgage payment for the last 6 years. I've used their services in the past with mixed outcomes. This Sunday, my refrigerator started making this horrible noise like I had a motorcycle in my kitchen. I placed my claim and was referred to Best Deals In Appliances Electronics and AC LLC. I looked them up and saw that they had bad reviews and the BBB gave them a C- rating. Red Flag #1

HMS Home Warranty was already in place when we bought the house. We read over everything and we decided to go ahead and resign up for another year's worth of the homeowners warranty. Their representative made it easy to submit a claim and was very clear on how to file it which was very helpful. However, there was one little screw-up we had where they forgot to put in our order for a dryer, but they took care of it once they realized that the order hadn't been placed and it had been over a week.

I've only used TotalProtect a couple of times but have been really pleased with it. I had my toilet fixed once and a couple of other things and it's been good. Their people have been nice. The only problem I had was that one fellow was booked for two days and I had to wait a day or so. Other than that, I have no problems with it and I'm very satisfied.

When we purchased our home, the realtor highly recommended HMS Home Warranty. Submitting a claim was fairly simple. I called them and let them know what was going on, then they gave me a couple of providers in the area. I chose the one I wanted and got Ace Plumbing out. They told me what was going on and that they plan to tag the unit because I can’t use it. There was a small discrepancy in the quality of the merchandise HMS was having to put back in the house, but they still offered an alternative. They paid the max of what they would have paid for the old unit, and we paid the difference for a more efficient unit. I was also allowed to find a person whom I wanted to replace the unit. It still came out a win-win.

TotalProtect is economical and their service is excellent. The customer service reps are very cordial, amiable and nice. They seemed concerned about me and my needs. And they want to give me the best advice possible as to how I can resolve my problem. I tell them what I need and they tell me that there's someone in the area. They're great and I've told a lot of my friends about them. They've got more customers because I've told my friends about how well I liked the company and everything. Now they're fond of it too. But the deductible's gone up. What I pay, they pay more than that. My brother says I had to give them so much because I've had them a long time and things have gone up.

We've always had good experience with HMS Home Warranty. Whenever we submit a claim, it doesn't matter what time of day or night we call. We always get an automated system at first and it picks up on voice response, which is surprising because a lot of companies don't. I stop to repeat it. With HMS, I get a live representative after. They get us the name of the company and the phone number. And we hear right back from Sears, a plumbing company or whoever it is.

I had TotalProtect Home Warranty since three or four years ago. Generally, it's all been very good. They’ve been reliable. They always give me the technician’s name and number. I call and one's usually here within 24 hours. But there was one time when I had a technician who was very scary. That’s not TotalProtect's fault, though. He installed the thing in and he did a good job. He was just freaky and I didn’t like the looks of him. My daughter told me to call my male friend and get him over here.

When I bought my home, the previous homeowners had offered a home warranty from HMS as part of the buying option. For six years, they've been very accommodating in getting people out to my house and one of the things that I've always appreciated was that regardless of the season, I had someone there usually that day, if not the next, although on this recent call, it was a surprise to me that they could not get somebody coming over the weekend. They said that the cost would be too high and I'd had to pay the final half myself. So, it seems to have been a change in their policy recently.

HMS Home Warranty was carried over to my name from the previous homeowner and I stayed with them because it's a well-known company. It was very easy to submit a claim with HMS. I filed a claim for the microwave the day before yesterday and the technician will arrive today, but I got a call that he will be really late so I haven't got service from them yet.

I first heard about TotalProtect through my bank which made me decide to go for their warranty instead of others'. I've always had an excellent experience in submitting claims. It's always fast - they call me right away and so far everything that I've called for has been done. The plumber they have is excellent. He's done two things for me plus he offered some extra information that I didn't know about. I'm very pleased and satisfied with my TotalProtect home warranty.

I've had the warranty for about three months now and submitting a claim was easy. Everything was fine with my interactions with their reps and their technicians, as well.

When we got the house, the previous owner had HMS Home Warranty so we just continued with it and I like what we have right now. We have them for two years now. Submitting a claim was fast and the lady from HMS helped me file. I just describe the problem to the claims representative and they knew what exactly what we were talking about. Sometimes we don't know specific words to describe the problem. They have the experience so they guided us directly to the problem real quick and offered the proper people come in and fix our equipment. Sometimes they fix it the same day. Everybody in customer service was ready, knowledgeable and very helpful. The technicians they sent have been really good especially the one for our kitchen. He was very detail-oriented with everything, very experienced and friendly. His work was excellent. Everything was fixed.

Our dishwasher randomly stopped working one day so we called and made a claim. We were very detailed in telling the HMS rep that there was no power to the dishwasher etc. They sent out BA Appliance in Cincinnati, Ohio who came in, took $60.00 from me in 3 minutes to tell me the same exact thing we already knew. After many further calls because there wasn't anything getting done we were assigned a claims supervisor directly named Rita at ext **. She said she would handle everything from now on and call my wife back within 24 hours... That is their famous saying because they NEVER CALL BACK EVER.

I had American Home Shield but didn’t like it so I purchased Total Protect, which was recommended by a co-worker. Total Protect's reps were friendly and their overall claim process was easy. Although there was a conflict in opinion when one technician came and said it was one thing and ordered something, then the second technician came and said it wasn’t the case. But overall, they still fixed the appliance in a timely manner.

When we bought the house, HMS Home Warranty was with it. We had a light out in the garage which wasn't real big deal but it was something we couldn't handle so we filed a claim for it. We got a quick response and the guy that came out the next day was very nice and professional. He was easy to deal with, too. He said whoever had done it before wired it wrong. He had the tools to fix the problem and he was in and out. He was here for about 20 minutes and got the issue fixed. We use the light all the time and it's been great. I sometimes hear horror stories about dealing with people one gets from warranty companies but it was not the case for us at all.

When we bought the home, the seller went ahead and took up the HMS Home Warranty for us in the first year and I've just continued with them. All the claims have gone through real swift. I've called and everything's been recorded. We live in Jackson, Tennessee and when they would say they've got this group out and this is coming, I'd tell them to get someone from Jackson, then they would do that. It's been an easy process and we've got great feedback from them.

I've had TotalProtect for years and it's been a very good experience with them. Whenever I submit a claim, they give me the person that's going to service the problem and either that person calls me or I call them. The technicians they send out are skilled and they know what they're doing. It's easy working with TotalProtect. They do good work and they usually repair whatever it is that's broken.

They do not use insured service providers. If they are insured, they do everything they can to prevent you from filing a claim. This goes for all "Cross Country Home Services" owned companies, including HMS. They refused to provide me with any sort of license number or insurance info for the people they sent into my home. They even contacted the company and advised them not to supply the info to me. They did $7000 of damage to my home from the faulty install, and I had to pay another $5000 to remove and replace the units. They even refuse to provide me any written confirmation the company is licensed. Worst experience possible with these crooks.

When we bought our house in July, the owner put HMS Home Warranty on it. When my wife called in a claim, HMS took care of everything within 3 days. The technicians did a good job on both the air conditioner and heater. We had no problems with HMS.

They did a great job, very thorough and professional. I've been very pleased. I have used another company like that in the past and it’s like night and day. It was always a battle with my old warranty, but with TotalProtect, it has been wonderful. In fact, I am their advocate and I tell everybody about them. I’ve actually recommended TotalProtect to three of my friends who have signed up with them. That’s how good the experience was. Even my daughter who just bought a house also signed up with them.

The contractor HMS sent is an HVAC company and the technician had trouble explaining what he was doing and why. His prices were a little high because we also had him do a couple of other things that were non-covered items during the same visit to try to save money on the trip fee. I hoped to get First Choice Heating & Air who I knew HMS also contract with but when I called HMS and asked to be switched to them, they said we have to go with whoever they send. Otherwise, all the other contractors were nice and friendly and I would definitely recommend HMS Home Warranty.

I had a very good experience with TotalProtect so I wanted it transferred to my new home. It's easy submitting a claim to them and their people are very helpful. Also, I don't have to look for a technician because they find somebody in the area to work for me. The technician who recently came out to service my appliance was excellent.

My my realtor recommended HMS Home Warranty. I've had them since December 2015 and I've had a good experience with them so far. Submitting a claim had been okay. Their reps were courteous when I called and the technicians they sent were also good. I had no problems with them except for once with the icemaker. The tech had to come out for two or three times but we finally found the problem.

I heard about TotalProtect through my mortgage company and I thought it was a good idea to have them. So far, I've had a very good experience with them. Submitting a claim was very easy and their people took care of everything. Their technician was also very good. I’m glad I have TotalProtect and I even recommended it to my sister.

We received the home warranty when we purchased our home. The furnace was very old so we figured that would be a good thing to have. Nine months later, our furnace went out during winter. We contacted HMS and they sent someone to look it over. Our furnace just passed the test that would guarantee a replacement, but luckily HMS agreed to replace it. We received the specs on the furnace they would agree to replace it with. Our regular heating and cooling company (that we also had check out the furnace) had never even heard of the brand. Our company told us that furnace would not last us more than five years and that it wasn't even the right furnace for the size of our house. On top of that, HMS told us we had to pay an additional $800 in "non-covered expenses." If we had purchased the warranty ourselves, we would already be $1,300 in just to receive a crappy furnace.

Sometimes I have to call and call and call TotalProtect Home Warranty. I pay almost $50 every month. The first time they didn't come. I called but nobody answered. That wasn't my fault. Now, a plumber came and looked at everything. He told me that he'll try to find out if they could give me a new sink. I said, “Well, if it’s for free, it’s okay. But if no, you can do something. Make it a little bit soft..." I’m old and I have arthritis in my hand so it’s hard to move. He never called and he never did anything. I have to call again. It was a fine experience, though.

I had a warranty from another company for my other home but when we moved, the realtor purchased HMS Home Warranty for us for the year and I just kept renewing the insurance warranty. I can file a claim online or on the phone. It's easy and there are options if I'm traveling. One thing I like that HMS always do is follow up with their customer. HMS doesn't give me the phone number of the company if I'm having trouble with them. HMS contacts them for me.

I have had Total Protect since 2009 and for the most part they have been a good investment. However I have seen their deductible go from $75 to $100, and now $125 and I have to argue with them to get them to (finally) honor their commitment to cover my appliances when they need servicing. It seems the primary responsibility of the person when I call is to say no. In researching other Home Warranty companies it was not hard to find others rated equal or higher than Total Protect and at lesser cost both for the coverage and for the deductible. Whether or not you have had a good experience with Total Protect, shop around and find the best value (which is more than monthly cost and deductible, if they refuse to cover your appliance when you need it than their value is zero!).

Initially, I looked at the paperwork with TotalProtect and thought that it's a nice thing. I called my bank and wanted to make sure that they were legitimate because they said it would automatically withdraw from my account if I agreed to accept TotalProtect as a company that we wanted to use. I told my bank that I didn’t want to do that.

HMS came with our house and we've been with them for 14 months. Calling in a claim has been good so far. Their claims reps have been very helpful. It's been an easy process and we haven't had any negative experience with the technicians that HMS have sent.

One of my neighbors recommended TotalProtect Home Warranty to me. We have a new home and I wanted to be prepared to have anything that could go wrong fixed. It was extra insurance. It’s better to have it and not need it than need it and not have it. I have not had any problems filing a claim over the phone. I have had good experiences with their reps. The technicians that I’ve had so far have been courteous and very respectful of my home. It’s been a good relationship with TotalProtect. It’s worth the money that I pay because it gives me assurance that whatever goes wrong will be fixed and I won’t have a problem with it. I highly recommend TotalProtect to my friends, neighbors and anyone who asks about hooking up with home service.

Submitting a claim to HMS Home Warranty was really easy, quick and simple. I literally just called and they sent somebody out the next day. The claims rep I talked to was very polite. The technician was very flexible with time. We only had a certain time frame and he came in that hour, and was super nice. He even let us take our own fixtures. He was awesome and did great quality work.

I was starting out and got a brand new house. I wanted to make sure that things like the furnace and the air conditioner were going to be covered. HMS Home Warranty warranties all the appliances in my house. My realtor uses it and said it's a good price and they always do good work. I have them for almost a year now. I've only submitted two claims and they were for the washer and dryer. I called them and there was an automated system. I was given the number of the local repairman, I gave them a call, and they came out within a week.

I needed a home warranty so that if I'll have any problems, they'll take care of it. Over other different home warranty providers, I like how TotalProtect fixes my stuff. Submitting a claim to them has been good. They are always helpful and able to answer my questions. The tech that we had before was also good. TotalProtect is worth great for my money. They do great work and it's the best thing I've had. If something is wrong, they'll come back and make sure it's right. They back up their word.

We've been with HMS Home Warranty for two years. We purchased our home and it had the warranty included. Scheduling was a little off on the last service we requested, but other than that, the technician came and fixed the problem. I was told they were going to tighten some things for me but they forgot to. It wasn’t a big deal because I could do it myself.

Very disappointed. Submitted a claim online and was told my warranty didnt include my furnace when i called they investigated further and found that it did include the furnance. So that was 8 days ago. Actually 10 days ago i submitted the claim on the evening of tuesday mar 29 the repair man came the next day said it was the ignitor he returned on thursday and found it was not the ignitor it was the circuit board he reported to total protect that he could not find the part that the furnace was 20 years old and should be replaced . They said they had a circuit board that would work and sent it regular mail. I called to offer to pay for overnight delivery because the weather was going to be bad for the next couple of days below freezing and snow. They said they would send my request to mr ** and he was the only one that could approve it. They never called me back and the part did not arrive until the day after they promised it. Now it is 10 days and the circuit board is not the right one for my furnace . I am now going to call customer service to see if they can help me 10 days is unacceptable folks Do not buy from this company

We like HMS. When we have a problem, they take care of it. Requesting for a service is stress-free. We've always been very pleased with whoever comes. They get here on time, take care of the problem and leave when they're done. HMS has been a blessing for us.

On March 28 2016 I called an unrelated AC tech to do the regular annual service on my AC unit. At that time that tech informed me that the unit was low on R-22 and that the unit had developed a leak in the evaporator coil, from rust damage, and the leak was pretty severe. Turns out the unit had lost 6.5 lbs of R-22 in under 9 months time.

I got TotalProtect from Ocwen, the company that financed my house. Some of my experiences in submitting claims were good, some not very good. But it's not TotalProtect but rather their vendors that are trying to take advantage of the situation of a client like me. There are some that are very honest but I had a problem last time because I have a history with my air conditioner. I had my AC fixed last August and it was done.

HMS Home Warranty came with the house when I purchased it. Being able to start the initial request online is very easy and less time consuming. I submitted the form online and the rep called me back to set up an appointment. The contractor verified the time and came out in the allotted schedule. Overall, it was a nice and smooth experience.

When I first bought my home, the sellers included an HMS Warranty and so I continued on with it. I have them for two years now and the convenience of not having to worry about any repair issues was the reason I stayed with them. If I have a problem, I can submit the claim, either online or call their 1-800 number and explain the issues that I have, and then they'll schedule someone to come out. It's very easy. They call the day prior to the appointment and they let me know that someone's coming out in the time frame. The technicians are always professional and friendly. They get straight to the job and complete it, explain the issue and what they've done. Everything's in working order. The work is very good and I haven't had any problems. It has been wonderful with HMS. Great service.

TotalProtect has loop-hole after loop-hole in place so they don't have to cover your repair. Do yourself a favor and get your repair done on YOUR terms, not theirs. In our 8 years they covered 1 item. They are a waste of time & money. #BigRipOff

We had home warranty on our house when we purchased it. It was in effect and we inherited a part of a year’s contract. We liked the idea and we kept it. Then my son recommended TotalProtect and we changed to TotalProtect. It’s just good insurance. My husband is an insurance broker and we believe in insurance. We’ve had very good, honest results and cooperation when we have a claim. It's very good. There was only one technician that we really didn’t care for and that was the Sears repair. We don’t want them because we don’t have good experience with Sears repairs. Other than that, TotalProtect is a great organization. In fact, I have recommended them. My sister now has TotalProtect.

I had HMS Home Warranty on my old house. I bought a new house and the people selling that house were also using HMS Warranty. Submitting a claim with HMS was really simple. I didn’t have to go through any automation which irritates me, so it was fine. Their rep was also polite and professional and the technician that I used was a super nice guy. The technicians were on time and were very professional. They did a great job.

TotalProtect came with my mortgage information. It's very easy and simple to submit a claim. I do it over the phone. The technicians were very nice and explained everything to me. It's a wonderful thing to have and I like having it.

HMS Home warranty was already provided by the previous owners when we bought our house. We've had several claims and it was simple and easy. I can contact them over the phone or do it online 24 hours a day. Their reps are good and fine to deal with. Technicians were all independent and also fine with the exception of the first one that was a little bit off.

I neded a water heater replaced. The contractor they sent to perform the work said I needed $160.00 dollars worth of work done to bring my current Water heater up to code. That $160.00 was to be paid by me. I told Total Protect I had a master plumber who Would do the same work for less money. They told me I could use my plumber and they would reimburse me $425.00. This was November last year. Since then they claim to have sent me 4 checks. I have never received a check from. They always sy the check should arive in 7-10 busness days, but I must allow 30 days before I can have a stop pay issued and a new check be issued. It is now April 1st and have still not received a check. I am cancelling my policy with them and purchasing a policy from American Home Sheild.

My daughter recommended TotalProtect Home Warranty and, so far, it's good. I have a satisfactory result from them. Everyone has been nice, polite and helpful. I would recommend them.

I've been going back and forth with HMS for almost 4 weeks now about trying to get my refrigerator/freezer repaired or replaced. They have sent out a technician 6 times and each time they order more parts and have to wait for them to come in (which at one point took 9 days). Then they scheduled the next technician to come work on it again. The refrigerator was in the house when we purchased it and after doing some reviews. It is 12 years old. Each time I call (which is usually 2-3 times a day) they tell me they are still waiting on the technician to provide service reports. it takes 24-48 hours.

I wasn't happy with the warranty provider I was with before so I moved to TotalProtect. Submitting a claim was easy and the techs that came to the house were great. Everything is still working so the quality of their work is good.

The issue has been resolved. Once I complained, things got in motion and the company has been all about status updates and customer service. I wish it would not have taken so long to get there.

The recent thing HMS Home Warranty did for us was on the plumbing and it was a super job. They did it fast. They got a good company, Reading Plumbing, and the people were really nice. They were professionals and I was pleased with the way that home maintenance handled it. The technician told us what was wrong and that he had to get the part - it's a little valve. He came back and fixed it, and everything seems to be fine. I was also pleased when my washer went out that I had to get another one. And I went ahead and bought a new dryer. My old dryer was about 30 years old, but it was still barely running. They didn’t think it warranted being replaced and that the washer can be fixed. I wanted them to match it so I found a sale and then they sent me a tech to reimburse me on my washer. I appreciate how they finally handled that. I have been very satisfied, and have recommended them too.

I have recommended TotalProtect to a few people already though in one of my first experiences, I had an issue on how the policy is supposed to either repair or replace the item. The whole board in my garage door opener was fried and they decided to replace it which was fine. However, to get one like what I had, I had to pay out of pocket for the difference for one that had the dual lights on it instead of just the one. It was not a big issue but I was kind of let down on that aspect. Apart from that, I haven't had any problems with TotalProtect.

When I bought my home, I got HMS in my package, and I called them when I needed help. The technicians they have sent were very professional in their work.

7 days to get a "final answer" - NOT covered. I spoke with Customer Service 6 out of 7 days and every time the person who answered the phone said - "Covered". Then someone who refused to get on the phone with me looks up some document I did not have access to, nor did the CS Rep, stated it was optional service that was not selected and therefore my situation was not covered. Apparently the CSR folks do not have access to "my agreement" only the exact same "sample agreement" given to me at the time I closed on my new house.

TotalProtect Home Warranty was cheaper than other providers. The technician I had for my heater was exceptional. The previous one for our AC wasn't great.

I've had great experience with HMS. They're right on top of things and they get claims done. The only one we had trouble with, out of all the technicians they sent, was a plumber. It started leaking about a month after he had left and the plumber tried to charge me again for coming back and fixing what they'd just done. HMS was going to let him charge me so I told them I was not going to pay the bills since it was a problem they caused and not me. HMS took care of it for me. I just recommended them to my niece.

TotalProtect was very easy to work with and explained everything in the process. I had a good experience with the last person who came. However, there was some confusion when the call first went out because I had multiple people calling me. It was like I was booked with a couple of them. But other than that, the tech who actually came out did a great job.

Submitting a claim has been pretty good. It seems like the only hold up sometimes is the people that TotalProtect chooses to come and fix my stuff for me. But that’s only been one time that we have had that problem, and on most times it's pretty good. I just had my garage door opener fixed, and the guy came by, looked at it and was gone two hours. He came back with a brand new one. He put it in and it was smooth as silk. I paid the deductible and had no problems with it.

We wanted peace of mind so we got a home warranty. We heard about HMS from our realtor when we bought our condo and so far, they are satisfactory. Submitting a claim online was straightforward. The technicians were able to fix any issues very quickly. However, I had one difficult interaction with one of the vendors that they recommend using, saying they couldn’t find the part for our shower head.

When I signed up for the service, I told customer service I wanted the plan with the $70.00 deductible and I agreed to the auto pay thru a monthly service. Customer service quoted me a monthly auto withdrawl of $37.95 and when my auto withdrawl started I noticed it was only for $22.00. So I called accounts department and they said it was an error in the system so they corrected the auto withdrawl to $37.95. Almost a year later I needed to file a claim and at that time I became aware that the employee signed me up to the $175.00 deductible. After the supervisor reviewed the notes, it was very clear that the employee made the error of signing me up with the wrong deductible and fee. The supervisors resolution to the problem was pay the deductible of $175.00 to have my claim taken care of or in 3 weeks on your renewal date, we will sign you up on the correct contract that you requested with the $75.00 deductible and the correct fee. They could not do the paper work correctly for the contract. They could not get the billing set up correctly! I can only imagine how bad the service for the repairs are going to be at this rate.

The previous owner that I bought the house from was affiliated with HMS and when her warranty was extended, she was happy with it. After I bought the house, I kept HMS. So far, I like them and if I had any problems, they were more than helpful. If some contractor hadn't called me back, I call and tell them I had a problem so they can move on to finding a different contractor to come in and fix what the issue was.

I've had a fantastic experience with TotalProtect. I've been using them for awhile. I had American Home Shield, but they kept going up on the deductible and they weren't even covering everything in my house. TotalProtect covers everything and they have a price that’s less than American Home Shield. When I submit a claim, they’d get right on it and take care of it.

Submitting a claim with HMS has been been convenient and they handle matters in a timely fashion. I have talked to a few of their claims reps and they've been fine. They gave me what I needed. The only thing I don’t like is they don't have options for a service provider, they only give a single individual. Other than that, I've been happy with HMS. I've had three instances of someone coming out and on all three occasions, they were positive. The work they do is very satisfactory.

I bank with Bank of America and find their services outstanding, so for TotalProtect to be featured and recommended by Bank of America, it was a no-brainer that I choose TotalProtect over its competitors. It's relatively easy filing a claim. The last one I filed was about a plumbing problem. However, one time I called to ask a question about a freezer and the representative said, "Well, you know, maybe you should wait until after September because you recently placed a claim." So that got me thinking if TotalProtect only does one claim at a time or a year. The house I'm living in is getting older and things are happening so I was curious. But other than that, TotalProtect's service is fine and their representatives are cordial and professional, so I'm pleased.

When we purchased our house, it didn’t come with a warranty. My cousin told me that they had used HMS Home Warranty and they liked having it, so we decided to buy it. I also looked into other ones but HMS covered the most and seemed like a simple policy to follow. When I called to submit a claim for our water heater, I wasn't able to get someone right away but instead of me having to call back, they took care of it. They found a provider that would come out within three days. It was very seamless and easy. They always follow up with me. The technician who came was wonderful, professional, very thorough and easy to work with. I'm very happy with the work performed. We've had excellent service.

We pretty much liked what TotalProtect had to offer - what they covered, etc. I know I’m only supposed to pay a certain amount of deductible and they quoted me one which I paid. They gave me a process that I was supposed to go through to get my $45 back but I didn’t do it so it was my bad. Other than that, everything has been great. They did give me full protection. The technicians have been very professional, knowledgeable, and able to do their job.

HMS Home Warranty seems to be a good company. They respond quickly to claims and processing things.

TotalProtect has the best plan and they cover the most things for their price. It’s very easy to submit a claim which I usually do online. Most of the technicians they send are really nice and very knowledgeable, too.

I read the information about TotalProtect Home Warranty and it pertained to what my needs would have been. I call them when submitting a claim and it’s been easy. It’s also been a good experience with their reps. The techs have been professional and they take care of what needs to be taken care of. I've no complaints.

I went to HMS Home Warranty when I first bought my home in 2009. Somebody told me about HMS so I tried them out and I've been with them ever since. I haven't had a problem with claims. From the minute they served me, they've been helpful. And every time I call, I have no problem getting through. The technicians were excellent and they get the work done. I had a couple of times that they had to come back because of what was done but when they came back, they always made it right.

We’re pleased with TotalProtect. It’s been a long time since I’ve had to submit a claim and I'll probably be calling them soon but when I did, it was very easy. I give them a call, they call me back, and a technician comes out. The quality of work they do is good.

I love TotalProtect and I've had great experience with them. Claims submission is very easy and the technicians that came have been great. The quality of the work done has been fine and I have had no issues with TotalProtect.

Submitting a claim to HMS Home warranty was easy. I had to call twice and each time it was good. One technician come out and he was nice. However, I would have liked it if HMS would have covered what I had to the same value. I had to pay extra to get the kind of thermostat that I already had in my home.

I was looking to leave Home Shield so I googled home warranties and TotalProtect came up. To a certain extent, submitting a claim is easy. However, the first technician they sent out said he would be there from 12:00 noon to 4:00 PM on a Saturday but when I called at 4:00 PM he was still on the highway, so then I had to reschedule.

HMS Home Warranty came as part of the purchase of my current home and they're certainly worth the initial warranty period for the first year and the investment. Submitting a claim is easy for the most part. I’ve had to submit two separate ones and mostly I phone them up and they took care of the rest. Their online system for checking up on is lackluster, however.

I’ve only had two claims with TotalProtect. The first was terrible. The technician didn’t follow through. He didn’t say when he was going to show up and he was a no-call, no-show a couple of times. I haven't had too much success with it and I've communicated this to TotalProtect. But for the second claim, the company that TotalProtect sent have been great.

I have been trying to get my heater fixed for 2 months now. I have extremely high electric bills and no repairs after 3 companies have been out to look. The last company was prepared to fix the problem but HMS did not like the price. HMS is the most worthless company I have ever dealt with.

I have mixed results for my claims with TotalProtect. When they come to do the quarterly checks, some of the guys do good checks but some of them do minimal stuff. As far as the warranty is concerned, I have a claim in now for my water heater which they previously told me they approved of replacing. I didn’t get it replaced so I have to have it re-inspected and I’m still waiting to see the results on that one. But overall, it’s been good, more pluses than minuses. I would recommend them because it’s still a good package to have. If something goes out, it could really save a homeowner some money.

It's been easy submitting a claim with HMS. Their claims reps have always been very friendly and courteous. They give me updates on anything that they know of and they always go out of their way. The only problem that I had was with one of the subcontractors who recently came to our house. He left a huge mess in the bathroom, which I had to clean up. Then he charged me an extra $15 which I didn't even know was being charged. He also tried to charge even more for the extra half hour that he had to work on the repair, so it was not the best experience in the world.

My brother told me about TotalProtect. With their reasonable rate and reliability, I went with them too. The process of filing a claim was easy and the techs were courteous. It's been a great service.

I have some issues that come up about every year and submitting a claim to HMS has been easy. I’ve had good experiences with their techs and their service has been good when I have used a couple of them on a personal level outside of HMS. Overall, my experience has been decent and if I had any problems, they’d call me back and give me someone else when their tech couldn’t come out within a reasonable time.

TotalProtect has extremely good service. Claim submission has been great. Everything's been wonderful. I referred them to a great friend of mine. I continue to do so and keep telling everybody that TotalProtect is who they need to get.

The house that I purchased already has HMS Home Warranty that the owner passed on me. Once when we moved in, there's something wrong with our refrigerator. Somebody came out the next day and fixed it. And then about a month ago when we had a big snow storm, my heater stopped working. Somebody came out and fixed the fuse box. Both technicians were efficient and took care of the problem right away. The problem never reoccurred. They're friendly and their work is great. I've been trying to recommend HMS to all of my friends that are homeowners.

When I submit a claim with TotalProtect, they always answer the first call then give me their referral number so I can call the company. And the company will send somebody out quickly. The technicians have all been nice, polite and efficient. I'm happy with TotalProtect and have been with them for several years.

Furnace repair for Ohio home in February... I experienced one of the worst excuses for customer service from Thursday, February 11 until March 16, 2016 - Claim # **. When I purchased the warranty in August 2015 I called to verify if Total Protect had someone to service my oil furnace. They said they did but if they couldnt find someone in the area they would use a repairman that I have used in the past with their approval, of course. . I am disabled (quadriplegic) walking with 2 canes but I work full-time. I was hoping repairs might be quick, not too painful in the winter. On February 11 I called and filed a claim for the furnace since the motor was grinding and making a whirling sound when it tried to start up. The temperature was 0-15 degrees. They gave me the phone number for Hubbs Heating. They called back and said they no longer had an oil person so I immediately called Total Protect. I explained that Comfort Zone in Columbus has completed annual maintenance work on my system. When their rep called back they said they found someone DSE Mechanical - 66 miles away in Jamestown, Ohio. On Feb 11 the house was 52 degrees and we had to go to a hotel. Jump ahead past all the phone calls - DSE diagnosed the required part as a fuel oil burner pump and they would install it on Feb 19 (8 days and no heat). In the meantime I argued with them to allow the local repairman (Comfort Zone) to fix it and they authorized the Part/repair of an oil burner pump as $341.50. On Feb 17 Comfort Zone found that the part was misdiagnosed and it required a a blower motor ($484). On Feb 19 I sent a lengthy letter and both invoices to Total Protect and they have NEVER called me back to inform me of the reimbursement. Apparently on March 11th they authorized a check for $341.50 for a part that was never installed and was misdiagnosed by an inept company 66 miles away when competent repair people were available in a large metro area. If we used their repair company we could have been without heat for 12 or more days in the winter... unacceptable!!! Now, they won't reimburse $140 more to cover the cost - pathetic! !

When I bought my house our warranty was already on HMS. It just transferred over. I've filed claims with them online and by phone and both were very easy to do and have worked out pretty good. It's usually the same company, John H. Allen Company, that comes out if there's anything that needs to be fixed. They're great and very friendly. They also identify themselves and tell you who they are so that makes me feel more comfortable. Also, I never had to have them come back out so the problems have been corrected. I'm very satisfied with HMS

TotalProtect seemed like an okay deal so I went with them. Most of the technicians that they sent were good and the quality of the work performed was good, too.

The technicians sent by HMS Home Warranty were pleasant and the quality of work performed was good.

It was easy to submit a claim, and the TotalProtect reps were nice and friendly. The technician was cool and I like him. The work done was good.

Shortly after we bought our house, we had a few problems and we're very grateful that we have HMS Home Warranty. In the past, when I've called the number HMS gave me, nobody was answering the phone. But last winter when our heat went out, I called them and the woman on the phone set up my whole appointment with another company. With my most recent claim which I submitted online, I called for the plumber. And she was polite, friendly, worked with my schedule, and got the work done. It's been a pleasant experience overall. And whenever we talk to people who are buying homes, we tell them to get a home warranty, too, because it's been beneficial for us.

We've had horrible experiences with this company. As another person wrote on this site, they send out subcontracted workers who tell you one thing during the inspection then write reports that say something else which causes your claim to be denied. This has happened to us with both our claims. Lies are told by the contractors, then by the phone account people and there are no supervisors that can talk to you. They will call you back in a 24 hour window. It took over 4 weeks for us to get our dishwasher fixed. So many lies, and we had to take pictures to prove that the subcontractor lied. And endless hours on the phone.

I had a problem with the last claim I filed with TotalProtect. I needed the ductwork furnace of my house replaced and I was told it would be covered. I talked to somebody else because they never got back to the contractor who would do it. I called them back and they said, “No, it’s not covered.” I was told different things for three or four times. But other than that, they good work.

I had to call a couple of times to actually get something done when submitting my claim to HMS Home Warranty. But other than that, the process was smooth. The tech did a great job and went ahead and fixed anything he found that he thought would turn into an issue. I haven't had any issues since then.

We’ve had TotalProtect for years. Most of our experiences have been awesome, except for the washing machine and dryer which was awful. A technician came and said he's a TV repairman and didn't know why he was sent. It doesn’t take a rocket scientist to figure out you don’t send a TV repairman to do the washing machine. I was sent another tech out. I asked him if he was going to declare the thing dead because I want to go to the appliance store and don’t want to be without a washing machine. The guy was like "I'm a technician..." I was not questioning his integrity. I was just asking. TotalProtect used to hire private people and they were wonderful. Now, repairs were made from Sears and that sucks.

I've had HMS for six years now. Whenever I bought a home, that was the company that was given to me or that had the home warranty. Their claims process was very easy and simple from the first claims I made a few years back. I learned a few things from that regarding the process, which later on made me know what to do and what to expect when I made the recent claims.

When I purchased my house, I requested the seller to provide a warranty and they picked HMS Home Warranty. I've dealt with other home warranty companies and their fee is not as high and some of them tend to have more coverage. I have already submitted three claims and only two were covered. The same technician came on all three claims and I'm very happy with him. On my third claim, he had to work on the same shower he worked on the month before, only it was leaking at a different place, which I haven't used in that timeframe.

Our payment to TotalProtect is directly taken out of our check account every month so we didn’t have to send the payment in. We chose them because of its convenience. Submitting a claim was also easy. We called and the rep gave us a number if we needed to call back. She told us who was going to be here. The technician came on the next day when she said he would be here. He was very knowledgeable and professional. He did the job quickly and a lot faster than I thought he would. Our refrigerator is running better than it ever has after the repair.

We had the washing machine replaced not too long ago and it was good having it replaced in a fairly timely manner. The parts to fix it exceeded the cost of the washing machine but HMS still replaced it so that was great. But when it comes to the major thing like the heating and air unit which is a lot of money, they would just rather keep fixing the problem when they know that it's probably way past the warranty. We were having trouble with the air conditioner, which is over 30 years old. We all know air conditioning units aren't gonna last 30 years. You'd be lucky if you could get them to last 20 years, and it's not even rated at its efficiency for 2016 (that's how outdated it is). The guy told me that it was rusted out and not in good shape. The compressor outside has too much pressure on it because it was being overworked. But they still wanted to replace the one part in the house, not the part that's outside.

My experience with TotalProtect has been so good so far. I was with them first then I transferred to American Shield and went back to them. Claims submission was easy. I didn't like the technician that came when I called in about the toilet and the tub. On the other hand, the man sent out for the garbage disposal was good. I like TotalProtect.

I'm in the mortgage business so I have dealt with different companies over the years that realtors have used. I've been with HMS for six years. I know the rule of thumb, I know it can take a few days to get somebody out to my house so I'm not surprised by it. And I find HMS as good as I expect it to be. My engagements with the technicians have been fine. They are always very courteous and quick to answer questions. I've recommended it to my mom and she's had her policy for years too.

TotalProtect covered everything and also had the service warranty. Outside of the one time when they did not cover my second air conditioning unit, they've been great. I recommend them and have actually got two friends that have already purchased the policies.

When I purchased the house, HMS Home Warranty was one of the options to buy with the house so I bought it. I've submitted my claim all by phone and for the most part, it was handled promptly. And so, my technician was sent out and it's been good. I had some guys fix my washing machine two weeks ago and I had to call the same people out yesterday for the same issue. The technicians themselves have all been very nice and knowledgeable. Plus, the quality of work has been good.

I bought my house over a year ago and the seller had HMS as part of the deal. I've had two claims with so far, one for the air conditioner last summer and then the furnace this fall. Their technicians were out the same day and took care of the problem. My fiancée was impressed with the tech that was here for my furnace a month ago, and she said that if ever we're going to call to have some work done, that's who we're calling.

TotalProtect's staff cares and are prompt. Submitting a claim with them is easy, although the process takes a couple of days. I wish they could make arrangements so they could get to a claim faster than that. But overall, I appreciate what they do for us. If I have a problem, they get on to it right away. But, the $75 that I pay for each claim is high. I wish it was just around $50.

I’ve had HMS for more than 10 years since I bought my home. I file claims over the phone, and the reps are fine. There was one time when the technician couldn’t come right away so I had to call, and they had to give me somebody else. The quality of their work was also fine. The only thing is their prices continue to go up, and I think that as a long-time holder, that shouldn’t be happening.

Bank of America sent me the information about TotalProtect Home Warranty and they were the first warranty I was ever notified about so I gave it a try, and that had been four years ago. I don't have to worry about calling people when submitting a claim with TotalProtect. I go to my email, submit the claim, and everything gets set up quickly, and if I do have to call them, they're very cooperative and very nice. All of the techs have been professional and I have not had any problems. The last one who came out was super and did both my dryer and dishwasher. The quality of the work has been excellent.

The people who sold me my home had purchased a HMS warranty on it. Submitting a claim was great and the technician who came out was very friendly and knowledgeable.

TotalProtect's customer service is very nice and helpful. It's fairly easy to submit a claim and the technicians that came have been very respectful. We've had issues with pour dryer and the ref and they've fixed it. Then we needed a blower as it was unfixable but TotalProtect walked me through the process and helped me along the way so I don't have any issues at all. It was a very nice, quick and easy process.

We bought a house, and the HMS Home Warranty was part of the contract. Submitting a claim to HMS was really easy. I just went online and then called. Everything happened within a week and it was great. The technician who came was very friendly. He told me the cost of everything, gave the company a call, came back as soon as he got the parts, and fixed everything. He did a great job.

Terrible experience with an unethical company. Company continues to give my family and I the runaround. They have yet to pay a claim submitted two months ago and seem to refuse to replace an appliance under warranty that 6 different technicians can't fix. Stay away from HMS.

I got HMS Home Warranty when I purchased my home. Claims submission wasn't difficult and their reps were able to answer questions for me and got what I needed. Their technicians also do good quality work.

I've only ever submitted one claim with TotalProtect which had to do with my washing machine. The only difficulty I had, and I will learn to manage this better next time, was the window of opportunity for the repairmen to come. My window was between 8:00 and 12:00 and they called me by 12:00 noon but didn't get to my place until after that. They were given too big an area to cover and it was not doable. But when they got there, they managed to expedite the repair. They were finished by a little bit after 1:00, so that was good. It was all done and I was able to keep my other appointment in the afternoon. The technicians were very good. I will recommend them.

We bought a house that was a bank foreclosure so I looked online for a home warranty and got one from HMS Home Warranty because of their policy which was explained to me over the phone. Submitting a claim is fairly easy, I do it over the phone. I'm very satisfied with HMS Home Warranty.

I've had Totalprotect for 12 years and would recommend it. It's not perfect, as there were a couple of occasions where it wasn't to my total satisfaction and I had to communicate my concerns, but they've always been resolved. And the great thing too is that, being that I work during the week, I'm able to get an appointment when it's best for me. I usually make arrangements and narrow it down to a pretty good window so that we're not wasting time. I've also had very good experiences with the technicians. Some experiences were better than others but for the most part, they were knowledgeable and professional. but they were resolved and I would definitely recommend them.

It's been very easy to start claims. The response has always been what I expected, except that I had a couple of rocky experiences in the past month. I called in a plumbing claim and they referred me to a contractor who didn't show up and has a record of not showing up as well as leaving work incomplete. But HMS Home Warranty was able to send another plumber immediately. Still, I shared with them that they shouldn't be using contractors who have that reputation or who are known not to be reliable.

TotalProtect has helped me many times and I'm happy to be with them. In the latest time, I had a plumbing incident and the guy that came was very friendly and knew his stuff, and we also had a nice talk which I enjoyed. I have no complaints with the repair work that's been done so far. TotalProtect gives me a little more peace of mind and they've done well for me.

When we closed on our cousin’s home, our realtor supplied HMS Home Warranty for us. We've been with them for six months, and it has been very easy to file claims. The claims representatives were very polite and positive. The technicians have all been very professional, friendly, and have done a good job. Unfortunately, most times they have to get approval first. Then the parts are ordered, we wait, and the parts are put in. My appliances that needed to be fixed were about nine years old, and the company I bought it from is already owned by another company. So we had to order parts like the thermostat or some type of burner for my glass top range for the technician, and it can be untimely. Other particular vendors have the parts on their truck and they can get authorization to put them on, which is easier.

Submitting a claim to HMS was easy and it was handled quickly. Their techs were also quick in and out, and knew what they were doing. I'm satisfied with the quality of their work.

A friend at work had mentioned TotalProtect, and I wanted peace of mind, so I got theire home warranty. Claim submission is very easy. I usually go online, but I've spoken with a rep twice and they were very informative and helpful. The technicians have been perfect and I have no complaints about the repair work. Overall, it has been an excellent experience with TotalProtect.

When I bought the house, the previous owners paid for the one-year coverage with HMS and I kept it. When I filed a claim with them I had problems with two of the people that came to the house. They came and stayed a couple of hours looking over the problem. One was with a plumber, but I needed a plumber/electrician so he told me what he could do and didn't do a single thing. He probably felt bad about not doing anything so instead of charging me $75, he charged me $65. He knocked off $10 but HMS did return the $65.

A friend of Marjorie had mentioned TotalProtect and we went with the company because of what she has heard about them and the TotalProtect rep she had talked to. Claim submission is an easy process. Marjorie is the one who deals with the claims rep. The techs who came have all been polite and knew what they were doing. What wasn't done right the first time, the techs came back and took care of it.

I received a one-year subscription for HMS when I purchased my home. I've submitted two claims which were answered promptly and the situation was taken care of. In both cases, they were very courteous and seemed knowledgeable about what they were doing. I paid them and they left. Their quality of work has been fine, too.

I liked what TotalProtect said they would cover, how the service would be handled and the pricing as well so I went with them. Most of my interactions with the technicians have been good. They seemed knowledgeable, helpful and ready to do the work. I've had a few claims, some of which had been easy, but I have one that's been difficult. If I could get them to resolve this last issue, I'd be very satisfied but right now, they haven't.

The realtor when we purchased the home introduced HMS to us. Claim submission was expedient, they would cooperate really well. Everything was fast - it took about three days, which they say is normal, so everything was fine. Also, the technician was very courteous and knowledgeable and I'm very pleased with the quality of work. It was a fantastic experience.

Claim submission was very straightforward and simple. The tech was very upfront, timely, and did a good job. He said that there's no point in fixing it and felt that the warranty company would replace it, and that's what happened. We're very pleased with HMS.

I liked the coverages and the pricing TotalProtect has. It's been very easy to submit claims and everything has been taken care of promptly. The technicians have been great and one of them is now my full-time AC guy.

HMS has been very prompt when I submitted a claim with them. They bend over backwards and have directed us to the right resources. For the most part, all the technicians have been very helpful. However, I’ve had one situation that happened most recently where the technician himself was helpful but the company that he works for has not always been upfront with me. It’s all worked out though.

Submitting a claim was a piece of cake. They immediately sent out a contractor who checked and informed TotalProtect about the water heater and replaced it. The techs were very professional and the repair work done passed the city inspection with flying colors which was great. It's a good deal to have TotalProtect. It gives peace of mind.

I've been with HMS for over six months now. Sometimes the claim was fast and sometimes it took a while to process.

I got a letter from my bank recommending Total Home Warranty and I’ve had a positive experience with their technicians. They’ll always come back at my convenience. They tell me how much of a time period I’ve got on this repair and give me their card to be able to get in contact with them. Submitting a claim has been an easy process. I’ve only had one true disappointment. My dishwasher has not been working so when they came out they said they would check it out. They then told me that the home warranty service did not cover it. Apparently there were some insect droppings in the control panel on the dishwasher, and the home warranty did not cover anything to do with insects. I was just disappointed with that because basically I don’t use my dishwasher.

The previous owner of the house I bought had purchased a one year HMS home warranty. I file my claims online and I didn't have any type of problems in this regard. The first people they sent out couldn't fix the microwave so they ended up having to send somebody else. It was pretty much fine, nevertheless, and I'm happy with the quality of their work. They were also respectful, knowledgeable, and explained what they were doing.

Every claims rep I've talked to at TotalProtect has been good and real helpful. Technicians were good too except for one. We have faucets leaking in our kitchen and bathroom. When the technician came, he changed the faucet and said we need a new P-trap. He said he'll fix it for $130. I already paid $85 for them to come and fix my issue. He said that he doesn't have time to fix it that day. So I called TotalProtect and they took care of me. That's the only other trouble I've ever had. I recommend them to a bunch of people. There's a lady across the alley and she got older appliances. I told her that she ought to check TotalProtect.

Submitting a claim with TotalProtect was easy. The rep took my information and they sent out the repairman who was nice. He did the work and I signed the papers. So far, the work quality has been good.

HMS is great and they do quality work. Submitting a claim was easy and the first time we called for our garbage disposal, a man was out promptly and did more than what I expected him to do. He found some other issues and took care of them with no problem.

It looked like TotalProtect's plan was better than most, the price was right, and it was built into my mortgage payments so I got them as my home warranty. They've been great, although claims submission started off very difficult. I had power outage late one afternoon. I had just gone shopping, I needed an electrician, and they couldn't get one for a couple of days. So we went round and round but eventually we found one that worked. The technician who fixed the circuit breaker to my house and refrigerator was great. The electric was evidently old and the technician had to order one to be overnighted. He had the electric temporarily rigged to keep myself and the freezer cooled. Then he fixed it within the day when his order arrived.

Submitting a claim with HMS has been frustrating because of where our house is located (we live in a rural area). Most of the people that HMS contracted won't come out here. So for the garbage disposal for example, it took over a month to get someone out here. For the microwave, it took around three or four months. In order to get the plumbing done with the dishwasher, I had to pay out of pocket for a plumber to come out. I got reimbursed for it later but it was a hassle. The reimbursement part was easy though - I just had to fax them some paperwork and it was good to go from there. Also as far as services go, HMS itself has been good and I'd recommend them. It's not their fault that the service people don't want to do the job.

My brother-in-law was very pleased with TotalProtect Home Warranty so my husband and I decided we would try it, too. Submitting claims to them has been wonderful. With the exception of one, all of the reps and technicians have been great.

My neighbor had a good experience with TotalProtect Home Warranty and recommended them to us. That and having the most comprehensive plan made us go with TotalProtect plus their people on the phone were good in explaining and answering questions. Their technicians have been very friendly and very nice. We've only had 2 claims so far and my husband submitted them online. Although we had to wait a little bit, the claims process was easy.

The representatives at HMS have very good customer service, they sympathized with my problem and took action right away. Since we bought our house, I only had to call twice to submit claims, and I had a quick response from HMS and the repairman. We were very pleased with both technicians on the two different occasions. They were able to solve the problem. The one who came out for our hot water heater had to get some parts and he returned in the evening of the next day. We were happy with the quality of their work.

I've had TotalProtect for the longest time - it's connected to my bank. To submit a claim, I just have to call them, give them my member's number, then they ask what I need and eventually send contract people. Their representatives over the phone and technicians are very courteous and helpful. If the technician could not repair the item, they will say so. Then the day after, I call back TotalProtect and they handle it.

Our house was getting about five years old and it might be time for things to start breaking down, so we purchased a home warranty from TotalProtect. They had a good package and have filed two claims so far. For the first claim, the guy never called us back in 48 hours. The second time, the second person called us in 15 minutes and he was very helpful and professional. After he got here, he checked out the problem and found another problem with the system. He didn’t have the part but he called back TotalProtect and they approved everything right over the phone, so it was done quickly.

Everything was fine with the claims rep from HMS and I didn't have any problems. They have been very efficient and they got technicians out here as soon as they possibly could. The technician also told us everything we needed to know. They did the service and I was very satisfied with it.

Submitting a claim with TotalProtect was very easy and the reps were great. However, there's been a couple of times when they haven't succeeded in repairing the appliance I'm having an issue with and I've had to call back. But overall 90% of them were successful.

A retired friend of mine has been using HMS for quite a few years. I had another warranty company and he recommended that I go with them and I went with them because of his recommendation. I had no problem with submitting a claim. I'd rather do it talking with someone than going on the website so that's what I did. It was easy to reach someone and that was not a long wait. However, I had asked about a referral for my friend and they were supposed to get back to me but didn't.

I’ve always had good service with TotalProtect. The representatives were courteous and able to answer all of my questions. The technicians were knowledgeable and respectful. I’m happy with their service.

HMS Home Warranty was included when we purchased the house. Claims submission was much easier than expected. Also, their technicians were very professional and took care of the problem within a couple of days from making the call. Their quality of work is good too as everything works now.

Submitting a claim with TotalProtect is a very simple process. However, I was totally misled by their advertising. Totally protect everything in the house, but, it's not totally protected. I have no problems with the technicians at all, but they told me that it is an absolute nonsense to think that I'm protected 100%. He said that if I call them for an air conditioner, and it’s $3,000, I will be paying half of it.

I have no problems with their reps and the technicians they sent to my home. Their repairs have had good quality except for one incident. It worked well but then the technician had to come back and fix it. However, claims submission was a very easy process. Everything is good with TotalProtect.

I have a great experience with HMS Home Warranty. Submitting a claim was very easy. I read the instructions and called the number. They, in turn, gave my name to a plumber and he came out here on time, fixed my water heater. He needed to order the part so he had to make two trips. He did an awesome job. If I need plumbing work again, I would absolutely ask for him.

My parents have had TotalProtect for about 30 years and I know this warranty has always been helping them so I thought of getting one myself. Claims submission with them has been very easy. There was a miscommunication with the first technician because I told TotalProtect I had this refrigerator, that Sears doesn’t service. So that took a longer time, but finally they found another company which did a great job.