Cinch Home Services Reviews

My experience when submitting a claim with HMS Home Warranty has been excellent. The technicians have been absolutely great except for one and I never had that company come back again. I don’t think the technician did what he told them he worked on but I couldn't prove it. Nevertheless, I have recommended HMS.

I decided to get a home warranty because I had an old home at the time and TotalProtect has been really good. It's just some of the vendors that aren't. I submit claims over the phone and getting somebody on the phone is fast. Their claims reps have been really helpful every time. The technicians have been really good up until this last time. I had two claims, one for my air-conditioner and another for my refrigerator. My refrigerator keeps going out on me and this last time it took the technicians almost three weeks to get the parts in my refrigerator. I was unhappy about that. It is fixed for now but I’ve already had it repaired six times. They also worked on my air conditioner but it has a leak somewhere in it, so they're going to have to come back out again next year.

I changed warranty companies a year ago and have regretted it ever since. I have used Total Protect three times, each experience worse than the last. Their inability to schedule a service call any sooner than a week after a call is frustrating enough but when I called August 23 about our broken dishwasher, the earliest I could get an appointment was Sept. 2. The technician came and informed me he would have to order parts and that he would have to return Sept. 20. More frustration, partly because their roster of approved technicians seems incredibly small and exclusive. Then I received two mysterious boxes in the mail. I had no idea what they were until I checked the return address and pieced together they wee the parts that were ordered. Very annoying as no one told me the parts were going to be delivered to my house. I almost returned them without checking because I assumed they were sent to the wrong address. On Sept. 20, a different technician arrived and, after about an hour I heard him say, "uh oh" Turns out the parts were the wrong parts. Not only that, he told me that even if they got the right parts he didn't think it was worth it and that I should have a replacement dishwasher. I said, great, c we do that? He told me it had to be approved by Total Protect. I called and the service rep told me it had to go through certain channels at Total Protect. I told her that the technician was right here and he could talk directly to her. Sh said they weren't allowed to do that and that it had to be submitted and then reviewed. I asked to speak to a superior and she said, "that won't do any good, they will tell you just what I have told you." She then told me she would submit my complaint and someone would return my call. Within an hour someone did call back. A woman who told me the request for a replacement dishwasher had been submitted and would be ordered, arriving in three to five days. She also assured me she would personally check on the status and make sure things were moving forward. I also had to call another place and approve the model of dishwasher they were going to order, which I did and asked that it be the white model, not black. This was a Tuesday. I heard nothing, so I called Friday and was told that the request was being processed. Ridiculous. I was furious by now and was told to check back Monday. I called Monday and was cheerfully told the order had been processed and approved Friday at noon, a full three days after it had been submitted. But the dishwasher wouldn't be delivered until the following Monday, Oct. 3. I was on an out of town school field trip Thursday Sept. 29 when I got a call telling me the dishwasher would be delivered the next day, Sept. 30. Knowing I would still be out of town, I informed my daughter that it would be delivered the next morning. The morning of the 30th the delivery company called me telling me they would be at my house by 10am; they arrived at 10:30. My daughter called me an hour later telling me they couldn't install the dishwasher because the power cord that came with it was too short, so they left it there, uninstalled. When I got home that night I discovered that, not only did they not install it, the dishwasher was black instead of white as I had requested. My experience with Total Protect was so dismal, I set about hiring someone to come in and install the dishwasher which cost me another $150. So, it took six weeks to get my issue resolved with the wrong color dishwasher and a lack of follow through. The point of customer service is to help your customers, something which Total Protect failed miserably. If one person along the way had said, "Wow, I'm sorry about all this, I will make this right and get your dishwasher to you as soon as possible," I would still be a customer but it seems the company will not empower its customer service reps to go outside their scripts and actually help customers. Maybe refund my deductible, or offer 6 months free coverage to make up for missing days of work, spending hours on the phone, being in a state of constant frustration for six weeks? No, they did nothing but recite their scripts. It's not their fault, but I suggest the powers that be look at their method of operation and d something radical like put customer satisfaction first. Again, a terrible experience and the absolute worst customer service I have ever experienced. I strongly suggest looking elsewhere for home warranties.

I read the literature about what TotalProtect offered and it became something I was very interested in. I've been with them for more than 10 years now. Every time I submit a claim, I’ve used the telephone to make a claim inquiry. Those were always satisfactory. Last Sunday, I tried a new way. I did it on the internet and it worked. I'm pleased with their service and the service providers that they choose. They're all very good. I had an issue with my garage door opener and I called this guy who I had a good experience with previously. He came out and said he's not covered with the warranty but he'll apply at TotalProtect to be a service provider. He ended up coming out because TotalProtect couldn't find anybody to come. Overall, I'm satisfied.

We’ve made several claims with HMS Home Warranty. We had some problem with the fridge which was looked after by Sears, and another with the air conditioning unit which was done by a local contractor here, and everything has been very satisfactory. All the contractors that have looked after us on behalf of HMS Home Warranty have been excellent. I’m pretty happy with them.

I haven’t had any problems submitting a claim and I usually get a fast answer. Everybody I've talked to has been helpful. However, I've had some providers sent that weren't satisfactory. Some people don't show up when I have scheduled maintenance. I call them and say that I have taken off work so I need to know if they're coming, and one tech that had been scheduled three times called me back only after the third time. This was after they hadn't shown up. They said they can come another day but I told them that I'm not taking off another day for them to not show up. Then one provider was very rude. His whole attitude was: "I'm not working for you. I'm working for the warranty company and I don't have to change anything." So I thought of listing these people and tell TotalProtect not to send them and I'll just get somebody else. So TotalProtect sent me a check with the name of the company that I decided to go with.

I would recommend HMS Home Warranty. It has always been a pleasant experience with their reps every time I've called in. Whoever I talked to multiple times went above and beyond. When the service providers weren’t able to get out soon enough, their reps would tell me they'll find out somebody to get out sooner and they'll call me back. They did all the work for me which is great.

I'm a new homeowner and my brother-in-law was telling me TotalProtect was the best thing because they had used it and it was very convenient and easy for them. When I submitted a claim, I called and told them what my situation was. Then they gave me the name of a plumber to contact and that was it. My wait time was immediate. The process was seamless. Everything was done perfectly in a timely fashion and it made what I was going through way easier. The guy from Ted's Plumbing came on time and did an amazing job. He needed to come out a second time wherein he was running a bit late but he called me saying he maybe running 50 minutes late. It was a great experience all around.

I had a great experience with TotalProtect! BofA introduced them to me and it was a good fit. When I submitted a claim, I talked to their new machine and I don't wanna do that. But aside from that, it has been absolutely flawless. They took a look at the problem, I paid my copay, and everything was taken care of. The technician that came was outstanding. He let us know what he was doing, fixed the problem and we talked a little more. He was the most polite and efficient person. The repaired machine is still working.

With my refrigerator problem this will make my third claim in SIX years. The first time is was for my heating unit when I first bought my house. TPHW didn't cover whatever was wrong with it (it's been six years can't remember exactly what the problem was). The guy came out did his troubleshooting found the problem, fixed it I paid for it. Then the air conditioner began leaking, I put in a claim for that. The tech said that the drip pan was clogged of course the repair wasn't covered and I ended up making a deal with the company rather than going thru TPHW. Fast forward to 2016... the fridge. After placing the claim online the customer service rep called me and said that she would have Sears call me to schedule a time for them to come out...no call for 3 weeks. Placed a new claim online the service company called me this time instead. He came out did his troubleshooting said that the drain is clogged and the hinges are broken, he would have to call the warranty company to see if it's covered. You guessed it!! No not covered b/c it wasn't normal wear and tear...this fridge was in the house when I bought it and I've been in the house SIX years so it's been opening and closing for SIX years how is that not normal wear and tear. So in total if i want it fixed it will cost me $430....for 4 freaking hinges and to clear a drain?!?!?!? TPHW has seen the last of me.

We wanted everything to be protected when we bought our home. Somebody told us that TotalProtect was a good company and we should check them out. We did and we liked them. We just stuck with them for about 7 years now and everything’s been fine. Their contractors are very polite and very respectful. They do a pretty good job.

HMS Home Warranty was recommended by the realtor when I was putting the house I was selling on the market. I submitted a claim for the HVAC system and called it in, and they took care of the majority of everything. They connected me with the local provider who got in touch with me immediately. They came out, inspected it, rode it out and sent it in to HMS. Then I got a follow-up telling me what was going to happen and what kind of timeframe there was. I was there on that day and it couldn’t have been any easier.

We've had TotalProtect for a long time because we have an old home. It has been a wonderful investment for us. I've had to make an air conditioner claim over the phone, usually because of a loose wire or the thermostat, and it ha been very good. The technicians have been very courteous and have always been able to fix it. One time they had to come back for the same repair but there was no charge. The work was excellent, and I've been very happy with them. They've been worthwhile to keep. I actually went to the next program up because I was so happy with TotalProtect.

My experience with the claims representatives at TotalProtect Home Warranty has been smooth. The contractors have gotten everything fixed and have been really good for the most part. However, there were a couple of instances that it’s tough to get somebody out here in a timely manner or get them to respond to a claim.

HMS came when I purchased my home last year. The first couple of claims was not a great experience, but after that they have been fine. My air conditioner had an issue and they didn’t cover it very well, and they wanted to charge me a bunch of different things. I didn’t particularly care for the person who came out. After that, they seemed to be a little bit more open to me being able to make a selection of contractors to pick from, somebody that was more available and somebody that I already knew the company and the reputation of, which I really appreciated. This year, I filed one claim and everything went very well with it. The only thing I didn’t like was that HMS didn’t let me select the company. It’s my house and I want to select who comes into my home and who services my stuff. That’s an important thing to me and that’s something they don’t allow. Everything else was fine.

I've had TotalProtect since 2010 and it has been an easy process to submit a claim with them. I always call them to schedule for maintenance on my appliances. Then the contractors would normally call me within 24 hours. They would go through the whole procedure and check everything thoroughly. I've been very pleased with the contractors that they have sent out to take care of our maintenance. Overall, it's been a great experience. They lived up to what they're advertised to be and everybody that I've spoken with have been real courteous and very knowledgeable which were the reason why I stayed with them over the years. It's fantastic.

HMS Home Warranty has provided exactly what they sell. I've had prompt, courteous, and efficient experiences when submitting claims with them. The rep I spoke to was professional, gave me correct information and handled my claim expeditiously. I've had two claims where the same guy came over. He replaced the blower motor in my furnace one time then also replaced the capacitor in my outside air conditioning unit. He did the job well and remedied the problem.

TotalProtect has always done the job in the four years that I've been a policy holder. I call in for a claim and a contractor gets in touch with me in a half-hour or an hour. Then a tech comes out and fixes the problem - can't get any better than that. The quality of service has always been very good.

We bought our house a couple of years ago and it has HMS Home Warranty in place. Submitting a claim was very easy and simple. I can do it online or call them in person. I submit my claim and they pay for it. No issues. Their reps are always courteous and always give me a technician very quickly. The service that we got from them was always prompt. The technicians that came over to service were great. We've had our air conditioner serviced twice from two different technicians and both of them are very good. They were able to resolve the issues within that same hour. They came out and knew what was wrong and fix it and they were on their way. They did a good job. I'll renew my warranty again in December when it comes up and I have recommended them to other people.

I liked the security of having peace of mind so when I heard about TotalProtect from a friend, I got a home warranty from them. I have it for a little over a year now and their customer service has been really good. Submitting a claim with them was easy and simple. I've done it over the phone and online, but calling them seemed easier as I get a pretty quick response. The reps I talked with were very helpful. As for the techs, the one who did my plumbing was great. If I have to get my plumbing repaired again, I hope I get that same company. However, the guy who worked on the air conditioner didn't seem very knowledgeable. I'm not too comfortable with the service he gave me or his explanation on what the problem was. Actually, I don't know if that problem was completely fixed or not. I may have to call them again about it. But I'd recommend TotalProtect to a friend.

So far, I've been satisfied with TotalProtect and recommended them to others. The one thing that I'm leery of, though, is that I had the service people for the air conditioning come out. Right after they serviced it, something went terribly amiss with my air conditioner, and I believe it was sabotaged. So, I was not happy about that and have been reluctant to have service calls. I secured my own air conditioner repair people to do it because I did not trust the people that had been there before so that being the case, I had to line up my own help and they would only pay the part that they would have paid. The repair was something totally bizarre, which meant an additional charge for me, it had ended up costing me about $800 to get it fixed.

ATTENTION FLORIDA RESIDENTS: If you have had bad dealings with the below listed two Company's in the past year you need to file your complaints the the Florida State Attorney Generals Office under the Department of Agriculture and Consumer Affairs. They list a number to call or you can submit the complaint on line. Be sure to indicate if you are over 60 and/or a veteran. Filing with the BBB does not really provide any enforcement or resolution. Filing with the Attorney General will provide for investigation, enforcement and resolution.

I've had to use HMS Home Warranty four times already and I've never had a problem with them. When you submit a claim, it seems to move along pretty quickly. They're quick to email you back and let you know that your claim was received, and they'll let you know who's coming and when to expect them. I appreciate knowing that instead of having to sit around all day, waiting for someone to come.

I had AHS before and I wasn't happy with it. They sent out one guy who was higher than a cat and the other one was drunk. One of them cut a big hole in my kitchen wall to fix the leaking shower, and after that he wanted his check. I told him he wasn't finished and he said, "I just have to fix the leak, I don't have to put things back like they were." He left me with two and a half foot by four feet hole in my kitchen wall. Then I chose the recommendation of my real estate agent and my mortgage broker which was HMS Home Warranty. Every experience has been good with them.

My mortgage company recommended Total Protect, so I figured that Total Protect is a reputable company. I've had a policy with them for more than two years now. It's easy to file a claim with them and I'm very satisfied with the service. I usually call them to submit it and then I'd get a call from the providers right away. I have done some of it online, but I like to talk to somebody especially when I have a problem with one of the providers. The technicians they send out have been really good, except for the one technician for the air conditioner. The quality of their work is an A-plus.

I got HMS Home Warranty through my realtor when I purchased my home about two and a half years ago. I did some comparisons but eventually went with the recommendation and I bought a three year policy. It is very easy to submit a claim. They provide two options--over the phone or online--and both options work very well. Online is very convenient and an option I'm very pleased with because sometimes if I'm outside like walking to my car, I can get to the internet. But if I'm at home sometimes, I prefer calling. Every time I call and speak to someone, they're very, very helpful, courteous, answer all my questions, with no delays, and tell me what to expect after we hung up the phone.

I've had a home warranty since I purchased my home in 2009, but I switched to TotalProtect because of coverage. It was easy to submit a claim with them over the phone, and it took one day for a contractor to get in touch with us. My husband dealt with it, and overall, their work was okay.

HMS Home Warranty was recommended by the realtor and was easy access. So far, the two claims that I filed were fixed the first time. I had a case where it wasn't very clear what was included or not in my package so I had some conversations with the reps and it was kind of confusing, but we cleared it up and worked in a professional way.

The company is a crook. My waste line was broken and I called HMS to schedule an appointment. Plumbers show up in my house, took pictures, and sent them to HMS for approval. Plumbers told me that pipes are rotted because they were old and it will cost about 700-800 USD to fix it. The HMS came back to me saying that they will not approve my plumbing request because it was not installed properly. How person sitting in the office identified it just looking at the pictures? I bought this house 4 years ago and inspection did not say anything about wrong pipes installation.

HMS Home Warranty was part of the deal when I bought my house. I have them for four years now and I renewed my warranty on my own. There's a $100 deductible each time you make a claim and I've only turned in three or four claims which they've answered every time. The service is immediate and the cost is very low for the service that I get.

My sister has TotalProtect Home Warranty, so we chose to go with them as well. We've been a policyholder for less than a year and submitting a claim with them has been easy. I usually call them when I have a problem. Then a contractor would get in touch within 24 hours and tell me when they're gonna come out and then they do. I feel confident with the quality of their work and they always come through. Overall, My experience with TotalProtect, so far, has been good and I would recommend them.

I wasn't happy with their customer service and about all the negative online reviews about them, I sorted felt I was being treated the same way many people voiced their complaints about Total Protect. I ask them before terminating about a discount as I felt their services was too high, they weren't interested in a great deal to make me happy or even hear about their competitors prices & services. I ask again for a discount and they only offered me $25.00 out of $42.99 month costing $515.88 a year that only offering me $25.00 for a joke. A month later, no $25.00, another month no $25.00. I called them and said I was going to go back to the other home warranty company I used and I want to cancel my service with Total Protect, they didn't seem a bit interested to offer me a better deal but said ok, you can cancel today, we'll close this account and you won't receive any more monthly invoices, all you have to do is tell us and we'll cancel the service. I asked if I could have a confirmation of cancelation and the women replied we don't so confirmation on cancelations, you'll be fine after this phone call. So a month later, my credit card shows a Total Protect bill, $42.88, next month the same and next month and next month. I called them again and said I am not using your services anymore why are you still billing me? They said we show you in our system you make a call to cancel, yes we will cancel it again, they did not want to reimburse me the additional months I was billed for either. I was very unhappy so I said fine I will contact me credit card and dispute it there. I did, I filed a dispute and my credit card reimbursed me my funds back but 30 days later, Total Protect appealed and they sent in their paperwork claiming I didn't contact them and they also stated I needed to send written notice to cancel. Yet they told me over the phone I could cancel anytime and they wouldn't give me a cancel confirmation number either. My credit card ended up reimbursing them and gave me a change to appeal. I was billed 4 months of services I wasn't using and Total Protect had the nerve to treat me like trash as they did demanding I pay them when I canceled my service.

I bought a house and the seller got HMS Home Warranty for me. It’s been very easy submitting claims which I do online. So far, everybody’s been very nice and professional.

My mortgage company sent me something in my statement and I took TotalProtect through them. I thought it was a good idea and in the first year I had it, I used it several times. I called them on the phone when I had a claim and it's very easy. I also did one over the internet and it worked just fine. The reps were always helpful and courteous and they seem to know what they're doing.

TotalProtect had the type of plan that I was looking for, and they had good reviews and a reasonable price. I've had a policy with them for over two years now. Submitting a claim with them is relatively easy and a contractor would usually get in touch within 48 hours, though I'd prefer it to be within 24 hours. I've had one involving my air conditioner and it was difficult to get that issue resolved. I had to go through three contractors before we got it all taken care of. It took longer than we wanted it to, but we stuck with it and got a satisfactory result. The system is much better now and it's working reliably. Then we also had somebody out because we had a problem with the garbage disposal. It turned out that there was just a piece of bone stuck in it and I had to pay and additional $85 to have a guy come out and tell me that. Other than that, their price is still a little bit better and their service has been adequate.

I had a friend that had HMS Warranty and he was very happy with the services. I ended up getting the same plan that he had for his home. Submitting a claim has been pretty easy and the technicians have been responsive. They did an assessment diagnostic on my washer. It was really minute and I didn’t really require the service but I did pay the deductible. It was one of those things with lifting the hose up, but it solved the backlog problems. It’s a give and take with the deductible, but overall I’m happy with that. It’s a great service and I’m glad that I have it. I’ve referred it to several other home owners I know.

When we bought the condo that we’re in, the other owner included HMS Home Warranty in the sell and we just decided to continue on with them. I usually call when submitting a claim. My interaction with their reps have been very good. I called, they gave me a confirmation number and they told me who to call. Sometimes they even called the person who was going to service it. Also, any technician that has come has been very personable, good and explained everything they were doing. They fix the problem when they come. They haven’t had to come back and redo anything. When I called in, they got us our service and everything was always serviced in a day. Usually, the day after I called they were here to service it. They’ve been very prompt and the service has been done in a very timely manner. Overall, they’ve been very good and it was a good experience.

I wanted savings so I looked into getting a home warranty provider and so far, I'm happy with TotalProtect. They do a good-quality job and submitting claims with them is a pleasant experience. The last time I filed was on my AC last month and the contractor came out the same day. The technicians are very prompt, courteous and answer all my questions. One particular technician has been out here before because I get my AC, heater and furnace checked once a year which is free. And maintenance calls, whether they have to repair or replace, are only $85. I'm totally satisfied with my experience.

I recently purchased a house and the HMS Home Warranty was good for a whole year, and I wound up just extending it. I've had good experience with them when submitting a claim. However, I had one bad experience when I had the technician come out to fix the a/c unit. He came in the door without even asking what the problem was and what he thought the problem was, wasn’t the problem. If only he had taken the time to listen, he could have a better understanding on what was going on. Other than that, everything else has been good with them. Their quality of work has been up to standard and I really liked it.

I've been dealing with TotalProtect for a long time. Unfortunately, they don't use the best repair people but eventually, they get things fixed. I call them up when I have a claim and it's relatively easy to do. However, sometimes it takes a day or two before a contractor contacts me and some of them don't get back to me at all. It's a hit and miss. I've had some good contractors and some guys who I wouldn't call again if I was desperate. For instance, I recently had some problems with my air conditioning unit and the guy that came was excellent. But some of the guys that they use are not very good. If that situation arises, TotalProtect usually recommends somebody else. As a matter of fact, they did that a couple of times after I told them that they recommended the same guy that screwed things up.

I go online to submit a claim to HMS and it is the easiest way to do it. The technicians are always strictly professional. They've always been on time and I didn’t have any problems with the service at all.

After posting this review I was contacted by a company rep. He was helpful and seemed sincerely interested in researching the issue to prevent it from happening in the future. I feel better about the company after speaking with him. He also said I could contact him if I had problems in the future. That was good customer service.

It's easier to submit a claim over the phone, but the process has been excellent. The rep has been pleasant and explained everything completely. A recent claim we had was when our air conditioner went out. And they gave me a reference for one guy but he was booked for several months. So I called back and they gave me another reference. And that was even better. The guy came out the same day. The technicians have been great. I'm a person that stays if the service is good. I recommend them.

I've been with TotalProtect for a long time now and I never thought about changing. Submitting a claim with them has been easy. I call and tell them what I have and they take care of it. A technician usually gets in contact with me within the day. The technician that they sent recently was very nice. It has been a good experience with TotalProtect.

When I purchased my property, my realtor suggested HMS Home Warranty, and it sounded like a good deal to me so I got it. I’m happy with it, so far. Submitting a claim with them has been easy. I had done it on the phone and the person I spoke with has been very helpful and courteous. I have a renter in the property, and she has dealt with the techs. I am in contact with her and she said they’re very friendly, experienced, and she’s had no issues. In fact, the renters have been pleased with everything so far. The rate went up the second year, which was the only negative thing I’ve experienced.

I've had TotalProtect home warranty since I bought my house about 10 years ago. I was satisfied with my experience, so I stayed with them over the years. It's pretty direct and streamlined when submitting a claim. I call and notify them, then someone calls me back and sets up an appointment. A technician gets in contact with me within a couple of hours.

My water heater started to leak and stopped working. I opened a claim and was given a provider. First one did not show up. Second one came the other day, and told us it has to be replaced. He reported and we got approval in the same day. Till that time everything except for the first provider's not showing up was fine and as usual. But when it comes to replace it, they really failed. Without any feedback and estimated time we are waiting for the new water heater for 6 business days. I don't have hot water at home for 10 days. They keep saying they are waiting for their distributor to find the appliance. It is just a water heater. How come it has not been replaced or found in 6 business days. If their distributor could not find it they have to have a maximum time and find the appliance from somebody else.

We were trying to get rid of the company that we had because they were giving us such a poor service. We read a couple of reviews that TotalProtect has online, and the service was better. The main reason we switched to TotalProtect from the company that we had before is due to what happened one time during summer. We have an old lady upstairs that needs constant monitors. She is more than 80 years old and she cannot stay in the heat. The air conditioner broke down and when we placed the call for the service, they told us that they cannot come until Monday or Tuesday. They have to work for next week. On the contrary, TotalProtect can send somebody out either weekends or weekdays. We've been with TotalProtect for a year now.

When I bought the condo, the previous owner gave me a year of HMS Home Warranty. When I call in a claim, they'll call me back within that same day and set up an appointment. The people they've sent me have been very polite, come when they're supposed to and do what they're supposed to do. They're also very pleasant and that's what I expect. I just talked to Assured Heating and Plumbing and they've been responsive.

We've had TotalProtect for about 15 years already. They've been nice to us, so we stayed with them. It was very easy to submit a claim. We usually file our claims through a pay phone. A technician gets in contact with us pretty quick, within a day or two. The contractors have been great, and we've been satisfied with the quality of the work that's been performed by the technicians. Overall, it's been great with TotalProtect.

Their claims processing time has been really short and I've been satisfied with the service, so far. The easiest way is to submit the claim online, although I once tried calling in a claim. Not that I didn't like it, but I knew that calling in the claim would take a long waiting time. Most of the technicians were pretty good, but there was only one tech who wasn't that great. But I really like the fact that some of the technicians who came, especially for the HVAC, were thorough enough that they were not only focused on fixing the particular problem that I mentioned, but also looked around for anything major that may be causing the issue. They make sure that the problem doesn't happen again.

If you are looking for a home warranty company find someone else, this company is the worst I have ever had to deal with, our AC broke down several times there mechanic they were sending out would just add Freon and leave and it would leak again slowly, this happened at least 4 times over the last 2 summers and we had to call them again, finally I told them that they have to figure out the issue here and fix it properly, we made more then 20 calls to them over 12 days most of the time they told us that someone would call us back, no one ever did, then they tell us that there is things that will not be covered WHAT we thought everything was covered. So anyone wanting to get this home warranty company may want to consider that this company has no thought for good customer service at all.

Filing a claim has been an easy process, so far. The reps have been professional, and the techs are great except for the last one that came out. He didn't tighten the pipe down on the gas of the water heater, so I had gas leaking through my house for days. I called the power company, Ameren, and they came out to investigate it and they ended up fixing it. But other than that, I still recommend HMS.

I was with TotalProtect before and I signed back as a client. It's been six months since I had them again. The process to submit a claim is very easy and I usually do it over the phone. Within 24 hours, I get a call from the contractor and for the most part the timeliness is reasonable. But it would be nice if it would be faster for things like the air conditioner. It a very positive service once they come out, though, and there's no fault after the service. It's great and I'm a happy customer. TotalProtect is a great company to work with.

I always believed in insurance. I received a literature about TotalProtect in my mortgage envelope and I decided to go with them. I submitted my claim automatically over the phone and it was very easy and awesome. The rep was very knowledgeable and the contractor got in touch with me right away. The technician who came out was excellent and from a scale of 1 to 10, the quality of his work is a 10. I'm very happy with TotalProtect. However, they sent me a letter saying that instead of $75 per call, I'm going to be paying $100 and I want to know why. But I understand that everything is going up.

HMS has been excellent the few times we’ve had someone out. They have done a good job and fixed what they should. Their reps were very friendly and nice. They had to put a patio fan in our den and they were nice about it. However, there's a problem with the fan. I read on the paper that I got with it when I bought it that it was guaranteed for life, but it’s got a noise in it and I don’t know what to do about that.

When I bought the house, I saw that the air conditioner was not able to run, so I asked the owner to cover me for a year on the purchase of the warranty. I then just keep it up every year because it helps in case something goes down. HMS has been decent and I haven’t had any issues with them. They had sent out contractors to work on the washer, replaced a water heater, and repaired the dishwasher. I’ll probably renew my policy next year.

My husband wanted us to have a home warranty. I told him to find one, and he did some research and found TotalProtect. We didn't have any problems with them. We submit claims online or by phone, and it has been easy. The contractors get in touch with us easily, except when we had a refrigeration problem during the summer time, which is typical since everybody wanted them during summer. The technicians they've sent are very professional, friendly, and nice, and their work has been excellent.

I have previously been with American Home Shield but I wasn't happy with them. So when I've heard about HMS Home Warranty from a friend of mine who's a real estate agent, I got them and have been very satisfied with their service. I can quickly put in a claim and I'm able to call the contractor directly to arrange the appointment. If I'm not happy with the contractor that they referred, I can easily speak with a rep to change things. Also, their contractors have all been very good.

So far, HMS has been good. There have been some problems when submitting a claim, but the problems have been taken care of. On my first claim, the rep didn't seem to be knowledgeable but she found the answer to my question. I was on the phone with her for 20 minutes. The technician for the ceiling fan had to order parts and he would show up at eight o'clock at night, which was understandable because it was a ceiling fan. The second claim that I put in went through fast. They came on time for the water heater, did their job, and left on time.

I always believe in protecting my appliances or home, and I knew that if something happened to any of my appliances then that's the biggest expense. Submitting claims to TotalProtect has been very easy. All I do is call in and I tell the individual I speak with what's going on and that person finds someone to come in. The service has been pretty good with most of the contractors. Of course, someone would come in that you don't particularly care for and I'm picky. If it's wet outside then I expect whoever comes in to take their shoes off at the door. A lot of Americans don't do that. But the contractors have been efficient. Overall, TotalProtect and the individuals who have come out have been professional.

I did comparison shopping with other home warranty programs and TotalProtect was less expensive, but not by much. They were also helpful and nice to work with. I called them and they said that they have contractors in my area and they'd first seek out the closest one to me before sending others because I live in the mountains which is very rural. I've had other companies in the past and they sent people who were three hours away from me and by the time that the repairmen got into my house, they're not happy campers. TotalProtect found servicemen who are 45 minutes within my area and that's doable for me.

It's really simple to submit a claim with TotalProtect. They give you all the information online and some of it, over the phone so they do a really good job. The contractors would reach out to us a day or two depending on what the claim is and getting the rest of it takes longer usually. They've been really nice, helpful and have done a great job but waiting for them to get their diagnosis sometimes is annoying.

Needed a repair on our Sub Zero Refridge- 2 weeks to get the repair which I lived with. When the repair was complete none of the lighting or displays worked and was told by THW - nothing more that they could do. The repairman told them that I needed a person that was a SubZero authorized repair person but they would not listen to him. I called again to see what they were going to do. After a long discussion they lined up another non-authorized company to come out. What a waste of time. Hours on the phone. I ended up having an authorized SubZero repairman come out and get it repaired. After calling to cancel this disaster the membership person tried to talk me into staying. She had to be kidding- 15 days, at least 4 hours on the phone and they think their system works. She then said if you cancel it will cost you $110.00. What an ordeal. NEVER NEVER again.

We had to call three times to submit claims, and unfortunately, each time, it was a little bit of a pain to find the number. When I go to their website, especially on a cell phone, it's difficult. I have to put in my zip code. And then, sometimes it redirects me to weird pages, so I have to use that code again. Maybe it's me not using it correctly but it's not very user-friendly to find the right phone number to use. I've called the wrong number before and they had to transfer me, which takes a lot of time.

HMS has good reviews. We’ve been very pleased with them. When I submit a claim, they are very quick in scheduling providers and very good at following up. The technicians are courteous and respectful all the time. They clean up after themselves and their quality of work has been great. We have had other home warranty companies, and definitely, HMS has been the best one.

TotalProtect has been working out for me. I've been with them for a couple of years, and everything has been easy. I do my claims over the phone, then I hear from a contractor usually within an hour or so. They're a great company.

Our realtor included HMS Home Warranty as something the sellers paid for as part of our house buying process. Every time I wanted to call, their call center was open. I appreciate that because it’s hard to call sometimes between 8:00 and 5:00 and that’s not always when things break. And when they do, I’m not home that time. So, it was nice to be able to call whenever stuff happened.

I really wasn't looking to get a home warranty until I saw TotalProtect's advertisement. I thought it made sense because we've been in the house for quite some time and we had all the original appliances. Submitting claims has been fairly easy. However we had a problem for our claim on our air conditioner. First of all, it took the contractor more than a week to get here. The contractor said the issue was with the compressor. I thought TotalProtect was just going to replace that part but the contractor told them that it would be cheaper to replace the whole unit. So they did replace it.

I had replaced most of my appliances with new stuff and I'd rather have a warranty on all of them than none. My brother said he has no problem with collecting his money whenever he gets service work from TotalProtect. I purchased it and have used it twice, and I also didn't have a problem. I usually call to file a claim and it's real easy. They put me right through to who I want to talk to and they're very helpful. They get right on it. I file during the week and it takes a couple of days before a tech gets back to me. The technicians were really good at what they do. They did everything okay before doing anything after they found out what's the matter. I like everything about TotalProtect. It was a great experience.

I thank God I had HMS Home Warranty. Though it is difficult to submit a claim with HMS Home warranty, the people that they recommend to come out to service the appliances have been excellent. Once I have filed a claim, they get in touch with me pretty quick. They are efficient in getting back to me and coming out and completing the service. They once tied up my schedule because they were an hour late for the schedule they gave me. I didn't like that but things happen, so I was okay.

A home warranty is pretty inexpensive and I have a few air conditioners and a few stuff that would probably cost a lot if something happened to them, so I decided to TotalProtect which was recommended by the bank. I've had it for about seven years. The first few years I used to call to submit claims but lately I go to the internet to do that. Submitting a claim to them is easy. Sometimes a contractor gets in touch with me in half a day. When they come out, they're always courteous and professional. They ask what's broken and that's about it. They are repair people and they don't really know the ins and outs of explaining things. They just tell me that I owe them $75 for the co-payment. But TotalProtect did replace my air conditioner which is a big thing. The service technician said to do that or they would be coming back a lot of times. I'm very thankful for that.

I had a problem with my air conditioner when it was making a squealing sound. And when they looked at it, they said the parts were old. We just needed to wait until it completely stopped then they would have to replace the whole unit. It's been squealing all summer and it's still running, so it's hard to know what to do about it. The squealing is aggravating so I called again and another man is going to come out and look at it today to see if there's anything they can do about it. It just seems strange that we can't fix it, and that we have to wait and replace the whole thing.

For 3 weeks now I have no refrigerator, my Thermador refrigerator motherboard needs to be replaced and HMS for 3 weeks making me call and call and call and they are still "researching" an approval for the order of replacement motherboard!!! This is absolutely crazy!!! THREE weeks without a refrigerator and they keep giving me the same stupid answer that they are reviewing the claim to get approval to ORDER the part for me... NEVER, NEVER sign with them, it's a scam!

I bought a brand new home and knew things would eventually go up so to have peace of mind, I got a home warranty. Submitting a claim to TotalProtect is simple though sometimes it takes a while for one of the contractors to say they'll come out as I live in a remote area. But the maintenance programs go well and two claims I've had went well. I had to get an air conditioning unit replaced, and then I used the rebate on one of my appliances which helped even though it didn't pay for the cost.

We purchased a new home three months ago and my realtor suggested us to purchase HMS Home Warranty, and we're thankful we did. Submitting a claim with them has been a very smooth process. The reps have been very professional and helpful. The technicians have been fine. A few of them have not been on time but once they got here, they have done a super job. I'm very pleased with the whole plan and process.

I've had TotalProtect for about 10 years. It was recommended when I got my mortgage, and it was attached to the payment. So everything fell in place and worked fine. When I submitted a claim, I just called them and talked to somebody and they called me back and got things worked out the way we want. It's all been a good experience. However, one time when I had the garage door messing up, Sears called to say they can't work on it so I had to get somebody else. Also, I got a letter from TotalProtect that their minimum was going up to $100 instead of $75.

I was with Sears and I had their whole house maintenance. I used to work for Sears so I knew how it worked. But it went from about $400 to $800 a year and I had some 30 appliances so it was paying off and they replaced a number of things. It worked fairly well, but I also had a couple of run-ins that didn’t work too well. I had a whole house air cleaner that’s up in the attic and the only way to service it is to go up there. And they said, no, their man can’t go up there anymore. So I got a local guy to come and service it. I started looking around. That was several years ago and that’s when I found TotalProtect.

TotalProtect did a pretty good job when my air conditioning went kaput. I filed the claim over the phone, and the first two times, they thought they could repair it. But when we were having our hottest month of the year, the AC quit running altogether so they replaced it and I was pleased. At first, I felt like I was being put off when they kept repairing the thing and a couple of weeks later it’d break down again. But finally, they saw that that was not worthwhile, so they replaced it. They did what was necessary without too much hassle. The contractor for that claim, Cordell Heating and Air, was excellent. I was absolutely 100% satisfied with them. I’ve worried about TotalProtect a couple of times but so far, they've been very good with responding and getting the job done.

I’ve done numerous claims with HMS Home Warranty and I renewed with them every year. It will be my third renewal this year. Their reps are wonderful and so far the technicians have been great. They've done good quality work for three years running. Other than one issue, where they didn’t cover something for my air conditioning, I've had nothing but great experiences with HMS. I recommend them to everyone.

My experience with TotalProtect has been a mixed bag. At the most, getting a contractor is pretty quick. The technicians are usually pretty good and they know what they're doing. We had one plumber that came over and replaced our toilet. TotalProtect paid for it, but the installer guy wasn't there to install the toilet. Then when I bought the correct toilet, the plumber came in and installed it for nothing. But they would not give us a refund on the incorrect toilet. That wasn't on TotalProtect, that was on the plumbing company. TotalProtect also doesn't cover the garage door, and I was somewhat surprised that they didn't have that.

Since I've been with TotalProtect, they have been very excellent and detailed regarding my repairs. Their price is affordable and compared to other warranties, they have a better coverage. I normally call in my claim. When I speak with the operator, they are always friendly and sympathetic. If something breaks down, they show a little empathy and assure me that they will take care of the repair and that there is no need to worry. The technicians were on time, very professional and educate me with regards to whatever the type of repair they're doing. That way, I can definitely keep up the maintenance portion of that. If something wasn't done right, they will come back to ensure that my concerns were taken care of.

My mortgage servicer offered and recommended a home warranty, so through them I signed up for TotalProtect. They serviced my mortgage at that time and has changed over the years but I still kept TotalProtect. I’ve had TotalProtect for at least 10 years. Lately I've been submitting claims over the internet, but in the beginning I made a couple of phone calls. The last time I submitted a claim, the same day the contractor got a hold of me. I returned his call the next day because I didn’t realize it till later. But in the beginning, the contractors took a day. I didn’t have any problems with the contractor and what he looked at is working now. I had no problems with them and they're nice to me. They did exactly what they were supposed to do and helped me out when I had a problem.

My home warranty was a good investment. The reps were very informative, courteous, professional, got everything that I needed, and I was able to get it. The two persons who did my garage door opener was very nice, informative, and helpful. Plus, the person who came to do my microwave was very informative, polite, and answered all the questions that I asked. My warranty from HMS was very helpful to me, I save money with it, so I'm very pleased.

My bank referred me to TotalProtect Home Warranty. It's a trustworthy company and the warranty covered a lot. The service is always very good and the contractors that they use are very good, too and always complete the work. I never have to call back for them to repair the same problem again. I only had one bad experience with them and that was when I had to wait because we kept having a conflict of time with the contractor and she kept cancelling. But the other times were very good. I’m very satisfied with them.

My home warranty from HMS came with my property purchase. Claim submission was very easy. I told HMS I had a problem, they sent their representative out to check the problem, and it was taken care of in a very short time. Everybody I dealt with was very knowledgeable about what they were doing, and I'm also happy about the job that they did. My warranty has been good for one year, so I intend on renewing it when it comes due.

It was very easy submitting a claim to TotalProtect. They all are easy to reach and talk to. My only complaint has been the plumber that they recommended the first time I ever used them because we can't reach him. We had to call back three times to get him to take our call. He's got his phone set up. His name is Brothers Plumbing. And then he doesn’t come when he says he would. Recently, when I used TotalProtect, I was very happy with who they sent out. However, I think TotalProtect went up on their copay from $85 to $100 and we don't like that. But overall, I'm satisfied.

It has been really easy filing for a claim. The technicians are friendly, knowledgeable, and have done a very good job. I'm completely satisfied with HMS Home Warranty.

I heard about TotalProtect through SunTrust Bank, my mortgage company. Their price was good and their claim process was really easy. Last time I filed a claim, I did it online but I usually call. I’ve used their automated system before but there is one plumber that gave me a bad experience. So if I need a plumber, I’ll just say that I don’t want that one and asked to be put to the next one. Their contractors get in touch with us within 24 hours from the time we filed a claim and they were really good except for one. Usually, my claim is for plumbing but for different issues because I got an older condo, and little by little I go out and get new appliances. TotalProtect is great and I have recommended them several times already.

I’ve been with TotalProtect for five years and I've been pleased with their service. Whenever I submit a claim to them, a contractor usually contacts us within the same day or the next day. And all the contractors that they've sent have all been really great. I have no complaints with the quality of their work.

I used to have American Home Shield when I first moved into my house. As I was going through the website, I saw TotalProtect. I looked it over, called them, got some information, and then I decided to go with them. I've been with them for more than 15 years now. My appliances were relatively new when I first got it, so I never used them as much until recently. Now, my appliances are getting older and I was getting ready to call again. In fact, they just came to replace my garbage disposal. Their technician came on time and checked if the one that I have was damaged. He replaced it, cleaned up his mess and then he left. He did an excellent job. So far, I haven't had any problems with the companies that they recommended.

I have had an on-going air conditioning problem for nearly two weeks now. It actually goes back to last December when we had to have our compressor replaced. The service provider did a shoddy job, and did not bolt it down. Fast forward to August, and our system has broken down again. I placed a claim, and it took four days to get someone out to diagnose the problem. They determined that the previously replaced compressor had "walked" because it hadn't been bolted down. They sent in a service report, which had to approved before any work could be done. Three days later, fresh approval granted, and the service provider returned. After monkeying around for a half hour, it was determined that the compressor is irreparably damaged, and has to be replaced again. He informs me he has to submit a new service report and get approval once more. To my mind, this is insane. We knew a week ago that the compressor was damaged. Why do you not approve fixing whatever is wrong rather than jacking around your paying customer for additional days on end?!?!? I have called "customer service" every day for 13 days, and have gotten the same fake concern and vague answers every time. I asked to speak with a manager today, and was told they would call me back. After waiting 4 hours, I called back. The person that answered told me my claim had been closed, and put me on hold. 25 minutes later, a lady named Stacy answered, and finally I feel like I've gotten some assistance. This morning I called back yet again to try to talk to a supervisor. None was available (shocking, I know), so I called back every hour until I got ahold of one (since they wouldn't call me back after repeated requests). Finally I reached someone who said my request had been approved, but I would be responsible for $800 in uncovered charges. Mind you, I paid most of these charges last December when it was originally "fixed," so I told them I'm not paying one dime since this is all a result of their technician screwing it up in the first place. Now they are telling me to have an outside person do it, and they will reimburse me. This has been such a nightmare. It is ridiculous!! I would NOT recommend this company.

Have been trying to get someone to fix our A/C for almost TWO weeks. The service providers they use are GARBAGE and are not qualified. None of them will answer the phone when you call. Last service tech came out and diagnosed but they never followed back up with us and it's been over one week. Please save the precious moments of your life and do not deal with these people.

I have had nothing but problems with this company. When you call, they often send you to repair companies that do not return your calls for several days. I have had a claim in for a broken microwave for over 3 weeks. They finally agreed to replace it yesterday and told me to go to GE's appliance website and make sure that that particular model was ok and then give them a call back. When I looked at the model, I noticed it didn't have a ventilation component like my current microwave has, which is needed since it is located above my stove. I saw a microwave on the website for the exact same price that had the ventilation component, so I called the company and asked them if they could replace it with that model instead (or ANY model with ventilation).

My father had TotalProtect and when he passed away I continued using them. Everything went well as far as their service goes. The technicians did a good job with my toilet tanks. One of them still runs a bit too much. They installed new fixtures in the toilet tanks. I stood over to see what's going on and one of them made me aware of what they were doing and how it was done. Also, they called TotalProtect for me when I can't get in touch with someone. One of them said, “Listen, I'm gonna have to go out and call these people because now they’re very particular about the way it’s done and if in fact it’s covered.” When the guy went out, he sat in the truck for quite some time and then came back and told me that it was okay and it was a go. They were very helpful, but were a lot different than when I first started using TotalProtect.

We submitted two claims to HMS. One was okay and one was denied, but we understand why. They were super great, super fast, and very nice on the phone. The contractor that they had hired to come out to repair the first item is great. They're very professional and very pleasant. It's a breath of fresh air working with a company that's not terrible. We really have liked what they've done. It's a wise investment. We’re going to continue with them.

The home warranty sounded interesting and I thought we needed to get one. TotalProtect's price is reasonable and the people I talked to was very professional and polite. I call in my claims and it's hassle free. I explain to them the problem or what I needed to be fixed and they give a reference number and call the company and take care of it from there. When my dryer broke, the technician came out briefly but was professional and courteous. The dryer worked very well since the repair. I really like TotalProtect and I love the fact that when we call it's nice and easy to get things done quickly.

I'm very satisfied with my TotalProtect home warranty. Everything was easy in submitting a claim. I usually go on their website and then they'll assign a repair person to come to our house. When my hot water heater broke I submitted a claim on a Sunday night and they sent someone right away. The repairman showed up the next day and within two days, I had a new hot water heater. I was very impressed and happy with the service. They hold up to their word and I would definitely recommend them to anybody.

When I bought the house the owners had HMS and they transferred over to me. They came right out when I submitted a claim. If it was dead of winter and my heat went out, I would have to wait because everybody else's heat probably went out at the same time. But other than that, they are right on it. It's great and I renew it every year.

My realtor recommended HMS Home Warranty when we bought our house. We have submitted two claims so far, and the process was very easy, especially the first time. On the second time, there were two appliances that we were filing at the same time so that was a little more challenging and time-consuming because they had a difficult time finding a vendor to serve us both. But they were very friendly and did their best to be helpful on both times, so it was a good experience. The technicians who came were great, helpful, and fixed all the problems that need fixing. The quality of their work was great and so far, we haven't had any issues with the appliances that they fixed.

I've been using TotalProtect for at least 10 years and when I had trouble with my AC a few years back, I filed a claim and it was as easy as anything. The rep was very courteous and really good. Then they came and fixed the AC with no problem. And when I had trouble with the garbage disposal the last time, they came and just replaced it. It was excellent service and quality.

Somebody referred TotalProtect to me. I liked the program and I enrolled for my main home first then for some rental properties that we have. Submitting a claim with them is easy. I try to do it on the phone because when I have done it on the system by myself, sometimes I cannot specify. When I had a problem about the toilet there wasn't too many choices and they didn't want to fix what I needed to be fixed. So I'd rather talk to a person when I call because they understand the issue better.

When I bought the house, the previous owner had HMS. I remember everything being straightforward and fairly easy when I called them. I explained what the problem was, they went to work right away, and they were able to fix it. It was a very positive experience overall.

HMS Home Warranty was offered with our home purchase five years ago. We've submitted claims over the course of five years and it's been easy 100% of the time. Sometimes there's lag time on being able to get somebody to the home understandably whenever there's a weather event. We've had the most trouble, from a timing standpoint, with our HVAC unit twice. First was when we had it go out in the middle of a really nasty cold snap about two years ago. There was no way for anybody to be out any quicker and we ended up being cold for about 18 hours.

Having a home warranty helps to pay for things that go bad. I don't have to come out of pocket with a whole lot of money. We then got a warranty from TotalProtect. Our most recent claim with them was for the dishwasher that would not start. I called them on a Monday morning and since they were dealing with Sears, someone from Sears called me and made an appointment to come out here the next day.

It’s inevitable that things always seem to go wrong. Claim submission with TotalProtect has been very easy and smooth. The claims reps have always been very nice. The techs were good and by the time they left, everything was working. Our experience has been positive.

When I bought my house, the realtor told me to ask the seller to get a home warranty for us. They did and they got us HMS. My experience with them has been fine and their claim process was easy. I have filed many claims to them. I explained exactly what the problem was in the house and when it's covered, they fixed it promptly. The technicians who came have all been helpful. Their work was good. HMS coverage is good and so far, I'm very pleased.

HMS came through our realtor and I am happy with them. We just moved in but my husband found a leak when he left the shower during the whole time he was showering. I talked to my daughter and said, "Oh, gosh, I have to call this home warranty company because we're having trouble with a leak in our bathroom." And I said, "I'm ready to have a fit 'cause I think they might have to go through the tile." So, my daughter asked if I didn't buy the coverage. And I said yes. But anyhow, she said, "Oh, Jack and I bought it. We had a terrible time with the company that covered us. We never got it done. They never did anything." So, I thought, "Oh, my gosh."

I used to have American Home Shield and I wasn't pleased with the way they transacted their business and get the actual services out. They were doing more rejection in claims than trying to help. So I started looking for another home warranty. I ran up to TotalProtect and I like how they said that they were gonna do business. And they have done what they said they were gonna do and I really like that. It was very easy submitting a claim to them, they get back with me and talk to me on the phone. They're available 24/7 and then if one company can't do it in that time I need it, they'd be on the phone looking for another one for me. And the deductible fee which is $75 is reasonable for what I get out of it. So, my thumbs are up to TotalProtect.

The technicians that HMS send out have always been excellent and they have improved the process as they were going on. In the past, I would call, state my problem and it took a little long to get back to me with who I was gonna be using. But now, they are automated and when I'm on the phone, the name of the company is given to me right then and there. That was such a great change they've had over the years.

We filed a claim with HMS Home Warranty right after we moved in. Our AC broke and they sent somebody out to fix it. The technician was great and the AC is working now.

I’ve been happy with TotalProtect ever since I’ve been using them. I recently submitted a claim for my bathtub. I couldn't get the water off. The technician thought he was gonna have to go through the wall to do what he needed to do, but he never did. He put a stem in and it’s working beautifully now. I also had problems with my dryer, my washer, and the refrigerator. They’ve also taken care of those. And I really have appreciated everything that they’ve done for me.

A real estate agent recommended HMS Home Warranty to us. It was easy to submit a claim and my conversation with the claims rep went very well. She recommended one repair place who said they couldn't come out for a few days so she checked into it and was able to find somebody to come out the next day. She put in extra effort to see to it that we got taken care of as soon as possible. Furthermore the tech was friendly and came right on time.

My sister and I purchased a house together back in 2005 and TotalProtect was introduced to her. Then, she introduced it to my dad. Since everything we have in the house was brand new, we wanted a warranty because I know those units are expensive. I usually submit a claim over the phone since it’s easier to do. Their reps are very courteous and I really like them.

The experience that I had with HMS Home Warranty was very good that I talked to my best friend to have HMS for their house.

January 2016 my hot water heater broke. I contacted HMS. They claimed they did not have an account under my name. I had to purchase a tank because it was dead winter and I needed hot water. I contacted them two days later after I contacted a plumber to install the heater and the Sr Director of Operations, to me that he could not reimburse me because I was not authorized to get a new one, when the old had been in the house for 20 years.

We bought an older home about 10 weeks ago and have had to use the HMS Warranty provided by the sellers several times. And in every single case it has led to tremendous frustration, a waste of my time, and inept service providers requiring multiple trips to solve problems --- and causing additional damage due to their ineptness.

I've done two claims with HMS Home Warranty and the claim submission process was very easy and helpful. It was very quick and easy interacting with the representative as well. Then the technicians who came were very good. They're very nice and professional. I'm very happy with the quality of their work.

Filing a claim with HMS Home Warranty was easy but we were not satisfied. We had two different things that we've had to file claims for. One was for water issue and that was taken care of. Second has been for a dryer and we've been given the runaround between. It's not been outrageous but it's been enough of an annoyance that now, I have to take yet another, third day from work for something to be repaired that I suspect maybe needs to be replaced.

At the time my house was about 12 years old, I figured I needed to get a home warranty instead of always paying repairs/services directly coming out of my pocket, and as a risk-aversion, too. I went with TotalProtect Home Warranty and out of the four claims I submitted to them, only one was difficult. The latest claim I submitted was regarding my air conditioner, which went out. I called the claim services and they had a company called A&E come out and take a look at it. A&E determined that there was a problem with the compressor but it would do no good to replace the compressor because it would eventually fail again because of the other parts. So A&E said my air conditioner needed to be replaced. TotalProtect agreed with it and I now have a new air conditioner installed. I saved myself about $4,000 or $5,000 with and it was great.

I've always had a home warranty and it so happened that there was flier with some correspondence from Bank of America and I decided to give it a try. My mortgage was with Bank of America so it was easier to use something that they advertised. Submitting claims at TotalProtect over the phone is easy. Once I go through the automated part, at some point they’ll send an e-mail with the details as to the vendor and who to contact.

I have two policies with TotalProtect - one on my own home, and another one on the home that my wife and step-daughter live in. When I bought my house in Great Pine, it was through Suntrust. At that time, TotalProtect was called something else. They may have merged with another company at some point in time, but I did get a new warranty package from them. I'm a real estate agent, so we had these home warranties all the time. I switched my wife from AHS to TotalProtect because I've always had a good experience with TotalProtect, and I had my policy with them for about 12 years. On the other hand, AHS hadn't been satisfactory.

When I first bought my house, I was notified there was an existing HMS Home Warranty so I just continued it. It's easy to submit a claim. A couple of times I've talked to the claims rep and a couple of times I've gone online to put the claim on, and either way has been a good experience. I've been very satisfied with the quality of the repairs.

HMS has a responsive system for receiving and processing your claim. However, the proposed fix for my AC was a patch and install of condenser, from another brand, that sounded like Apollo 13. This patch was going to cost me more in "additional fees" than the repair was worth. It would void the remaining warranty on my totally integrated HVAC/Heating system. When I asked for credit, towards a new system, I was offered a ridiculous sum because HMS claims they can get their parts (used??) at a deep discount. That was more than 2 months ago and they still have not paid. Each contact with HMS is returned with a promise of a customer rep to call, but that has not happened. I have received three calls and three mailers telling me I need to renew before my worthless warranty expires. Stay away.

I liked the idea that all major pieces and parts of my home's covered by TotalProtect. When I submitted a claim recently for the air conditioner, a gentleman came out and repaired it right away. Then he submitted the receipt to TotalProtect and within a week had the reimbursement check. Everything was straightforward and I appreciate the service that I've had from them. They've been professional, efficient and they back up what they say. I've been nothing but very happy. In fact, I've already recommended them to a couple of people and both people have jumped onboard.

We bought a home and the seller had purchased the insurance prior to the sale. So far we've submitted three claims to HMS, and the process has been relatively painless. Our first claim was on a dishwasher and we had very good results. They had a guy here in a day or two and that worked really well. They reimbursed me for the installation then and it didn't take a whole lot of time to get that. They arranged to get us a brand new dishwasher and paid me up to $150 for the installation. The second was an air conditioning problem and the tech was here and back three different times. I paid the deductible and he submitted the bill to HMS.

When we bought an older home, our realtor told us that we should consider getting a home warranty because our appliances are older. We looked at different warranty companies and decided to try TotalProtect Home Warranty as it sounded better. We were happy with it, so when we bought our beach house we got it for that one, too. Their claim process has been great. We just call and pay our deductible and they send someone out to fix.

When we bought the house, the people we bought it from got HMS Home Warranty for us. We filed a claim a couple of times and their claims process was very easy. I told them what the problem was, they gave me a claim number and they told me what company to call. I called them and they came out the next day. The technician was very good, professional and friendly. I'm very happy with HMS.

We have been without a washing machine for over a month now. After several service calls where their techs misdiagnosed the problem and ordered the wrong parts we were finally told that we could get a new washer. Surprise!!! After waiting all week for a delivery appointment, I'm now told the the washer has not been ordered. What a rip off!!! I wish I had never heard of this horrible company. We also filed a claim for our ceiling fan. The service tech told us that if WE buy a new fan he will give us $45 CASH back!!! Guess what? There was nothing wrong with the fan. Ripoff and bad business all around.

I will not recommend HMS to anyone neither I will renew my agreement with them. They are not just bad at what they do, they are very dishonest in their service and no regard for their customers. Few weeks after moving into house I called HMS about air-condition. First number they gave to setup appointment with local technician never responded phone call. Second one showed up and said he will submit report to HMS so they can send equipment for replacing unit. 08/02/2016 morning I received call from HMS requesting copy of inspection report. I submitted it on same day. They responded with automated email saying it would take 14 days to review and respond.

We had little incidents before that added up to expenses we weren’t ready to incur at the time, and getting a home warranty was a better alternative for us. TotalProtect was the first one that caught our attention. It would cover most of the little problems we might have in our house along the way, and their price is really feasible to be put into our mortgage payment.

I've been with HMS Home Warranty for about 14 years and have recommended them before. They have improved their response with their automated response deal. Evidently, they got computer set up now so they automatically give me a contractor in this area. It didn’t use to be that way the first time I called. I had to wind up with some real dirtbags that they had on their books as far as contractors were concerned until we finally got to a real one. But the last three calls we’ve had went very smoothly. They could make it cheaper though.

I purchased my house from my realtor 20 years ago and HMS Home Warranty was suggested to me so I got them. My interaction with the rep was wonderful when I sent in a claim. I’ve never had any problem. The service was good and there were good results.

Appliances and repairs are expensive and TotalProtect Home Warranty is an excellent deal to do. I have no problems with the company itself and I'm totally satisfied. I've been happy with TotalProtect and I've even recommended them to several people. I call in a claim and it's very fast, easy, and efficient. The claims representatives are friendly, courteous, and they get the stuff going as fast as possible. If they can not answer my questions, they find someone that can. I've been dealing with Viking Heat & Air in the past and they have done excellent with the AC and heating systems. They get out here, get it done, and they tell us what’s going on, if they have the part on them or how long it’s gonna take to get it. They’re really, really good. We're very satisfied with Viking Air.

I'm impressed that TotalProtect moved quickly on their part when I filed a claim. It sometimes takes the vendor a little longer, but the responsiveness of their folks is excellent. I've had a couple of different claims with them, and they come out reasonably quick compared with what other people say they'll schedule me for. I had plumber issues and they got the plumber out there the next day. They have a leverage with the local trades in order to get things done. My last claim was for a leaky dishwasher and the technician who came was very professional, got here on time when I set something about the schedule. We're very pleased with TotalProtect, and depending on finances, we'll likely continue it.

We live in an older home and we’ve had several calls to HMS. They responded exactly how they say they will. They've been very professional and so were the people that they’ve sent to do the repairs. They’ve always fixed whatever needed to be repaired. It’s been an excellent experience.

A four-star rating? What a joke. They must be sending out Omaha Steaks to pissed off customers and buying the reviews. HMS is the worst company on the planet. This company is utterly atrocious. My fridge stopped working over 30 days ago and we've already been through two HMS contractors, two orders of parts and have a third contractor coming out again to put the new parts into a fridge that clearly cannot be fixed. Their customer service agents are useless, rude and there's no record of any conversations being kept so you have to explain your story every time you call.

I have friends that have American Home Shield and TotalProtect takes care of way more stuff than American Home Shield does. It is also way cheaper so I'm happy that I have them. I'm in the military so I'm only at my house for two weeks every year so when we get home, usually something's broken and all I do is call the 800 number, tell TotalProtect my issue, then they give me the number of whoever that they go to, and I call those people. Usually, the problem is taken care of at least within the first 48 hours and then I pay the $75 to the person that comes over. Plus, filing a claim was mostly automated and once I get through the automated part, somebody answers the phone, but my interaction with them was usually really brief, to-the-point and is done. It was really quick and my claim was taken care of immediately.

I filed three claims with HMS Home Warranty and they went wonderfully. Service was very good. I re-signed up. Everything that they said they were going to do, they did. It was on time and the technicians were very, very respectful and pleasant to work with. The quality of work was excellent, too.

I have had HMS since I bought my home last year. The first time we had to use it was when our A/C wouldn't turn on. They gave us the runaround and the contractor showed up at my home and I was not even there (they told us they wouldn't be able to come until the next day). If my boyfriend had not been there, I don't know that it would have been fixed. We've had two other claims since they're for our water heater and stove and while it is easy to file a claim, getting a contractor on the phone has been a challenge. It is now the middle of August and we are in a heat wave. Our A/C is now broken again for the second time this summer. I submitted a claim on Saturday and the contractor was understandably closed for the weekend.

We’ve had several claims with HMS – from water heaters, to furnace issues, to our air-conditioning. It’s easy to file a claim with them and they are fairly prompt in getting someone out. The vendors they have sent our way have been really good. We’ve had a very positive experience. We really liked the first person they sent out when we had a furnace issue. We do a regular maintenance through them. And when we had a subsequent issue, they allowed me to request them because they are a preferred vendor through HMS. They have been flexible and good to us.

Signed up for TotalProtect because it's like an insurance wherein I can get a provider to help me when things break down. A friend recommended it and I've had it for a while. It wasn't hard submitting a claim and getting someone to come out, and their claims reps have been knowledgeable and helpful. But not all of the providers that they had listed are necessarily up to the standard that I require. But they were always willing to allow me to try another provider.

It has been very easy to submit a claim online with HMS Home Warranty, but it was very difficult to do it over the phone because we were on hold forever. The claims reps were very nice and friendly. Our air conditioner broke during the hot season and since it was over a weekend, we had to get permission from HMS for someone to come out. We got that, but the people that they gave us never called us back. They finally called us after six hours of going back and forth trying to get a hold of someone, and they said they didn't have anybody that could come out and work on that day.

My experience has been very good with TotalProtect. I like them because they offer more. They have the preventive maintenance four times a year. It’s part of what I pay monthly. It’s good to have somebody come out and be able to look at my appliances and my heating and cooling without having to stroke a check. When I submit a claim, they also get right back to me and tell me who the contractor would be, to come out and fix whatever I have to have fixed. I call them, make an appointment and everything happens pretty quickly. They're really efficient and fast.

Filing claims was a very easy process. Everything was taken cared of in a really quick manner. The technicians that serviced my appliances were all good. The policy is clear as to what it covers and doesn't cover.

Our air conditioning broke on one of the hottest days of the year. I called HMS to get a claim number and contractor. The contractor they gave me didn't service my area, so I called HMS back for another one. The new contractor they gave me is reluctant to schedule an appointment and won't confirm whether he has our claim paperwork. I asked him to speak with someone else and he said that if we haven't heard from someone by now, we'd need to call the home warranty to have our claim reassigned.

I work in a real estate office and we sell HMS Home Warranty all the time. I'm on my third year having them and I've been pleased so far. I usually submit claims over the phone because I ask them to select a particular contractor. The experience has been fine and we haven't had a problem. A couple of the claims has had a particularly long wait period, like 15 or 20 minutes, but they’re fine once they got through. I also have a rep that I can call because they’re someone I work with in the business.

HMS Home Warranty was included with the purchase of the house and they've been perfectly fine. Submitting claims to them have been easy, but I had a couple of issues on the second time I filed a claim because the company they chose was not good. Also the wait time when filing a claim is insane. There's no direct person that you can call. But their service has been fine so I will recommend them.

I had another warranty provider before, and when I refinanced the house, they selected TotalProtect. In my last experience with them, they said that somebody will call me in a few hours. However, the person didn't call me because he got tied up with another project, and I was upset because it was an emergency. They came early the next day, though, so it wasn't a problem. I had to get my HVAC checked because I had my alarm system updated. The tech was here in less than an hour and he got to fix it. Overall, I'm satisfied with TotalProtect. They're knowledgeable and they don't put me off and on.

I would not recommend anyone ever use this company. Our a/c unit went out about 5 weeks ago. We had the company we use to service our unit come and they said the compressor was bad (12 years old) and the unit needed to be replaced. I called HMS and they require you to use their technicians, which we complied with. Their technician came out - twice - and insisted that our unit was fine and nothing needed to be repaired or replaced. Our a/c bill for 2 months has been twice as much as it typically is in summer, the unit runs all the time, and it never really cools the upstairs.

When I bought my house, the mortgage company I went through hooked me up with HMS Home Warranty for the first year and then I continued with them. Submitting a claim has been very easy. I called and told them what the issue was. They gave me a claim number and a company to contact and then within a couple of days, someone is here at the house. We had a couple of different claims. Technicians have been good except one is still ongoing. HMS is a good company and its prices are very reasonable.

For protection and to save money, we decided on TotalProtect. Once we submitted a claim, they gave us a vendor to call to get our service done. Their rep was a fantastic young lady and everything was excellent. We've had about five claims that they took care of very successfully. TotalProtect is a very good company to deal with and we have a wonderful experience with them.

My appliances were getting old and I figured that I will be getting a lot of repair bills (and I was right), so I signed up with TotalProtect. Their claims process was easy. I've had to fix the dishwasher, the refrigerator, the stove, the air conditioning and the plumbing. I have them come out for everything and most of the time, it goes A-okay. When the dishwasher wasn't working, I had to call back the guy who came to do the repair because we got the wrong part for the dishwasher and we had to text someone who knew what the right part was and it worked. Whatever happens, TotalProtect always made it right. Most times it takes longer than I would have liked, but they always made it right. I'm happy with them.

The claim went pretty smoothly. I spoke with a rep once when I couldn't get in contact with the provider whom they sent out. He got through to them, so they called me to come out and service the house. They've been really efficient and friendly.

I do not recommend HMS Home Warranty. I filed a simple claim about my shower. The piece fell apart, I started the claims process. After a $100 dollar deductible, the plumber said HMS denied my claim because the part was installed incorrectly. My argument is that the part passed the home inspection, and worked fine the past 10 months. It may be the plumber's opinion it was installed incorrectly. It was installed before I bought the home, but to deny a claim for less than the price of the warranty premium is silly.

I had American Home Shield for the first year when I had this house. And then, a little flyer came in with my mortgage statement about TotalProtect Gold and since I had a prior negative experience with AHS, I decided to utilize TotalProtect for the second year. I filed a claim online and their process was relatively simple. The last time I contacted them, I did it through a telephone call. In the plan that I have, I get free service calls for different services throughout the year. I had them come out to check my AC heating system. They looked and made sure everything was working properly. I feel confident when he left, everything was still okay. Their technician was friendly, knowledgeable and did a thorough job.

I originally submitted a claim online to HMS Home Warranty and it was a little rocky at first and then it went smoothly. What happened was the claim didn’t show up on the computer so I had to give them a call. We got disconnected and nobody called me back, but the claim was submitted that first time I called. Everyone was really pleasant to work with. The technician was nice and he did everything he could to make sure my claim was fixed. Everything is good to go.

I do not understand how this company has a high rating on this site. HMS has been a disappointment. We have had a few service claims during our year of warranty with this company, and nearly all of them have been a frustrating and slow experience. In February 2016 we had a broken water heater. This coincided with a sick toddler who could not take a warm bath or shower for three days. We were passed among various companies who would not respond to calls or who claimed we never set up a service date. This was finally resolved, but with such a headache. We currently have a poorly functioning A/C unit, and it has been three days of back and forth emails, long on-hold phone calls, etc.. with no resolution.

Our A/C unit went out two days after our warranty was in effect. Called Solar Mechanical Works as my claim told me to. They had an un professional lay person come and diagnose the issue with a screw driver in hand, as a broken compressor because of free-on leakage. The cost would be nearly $2,000. He took my $125.00 and did not leave a receipt of any kind. TotalProtect refused to cover it because they said the leakage was a pre exsisting condition.

Our realtor introduced HMS to us. The process for submitting a claim was not difficult at all. The technicians were very pleasant. My air is working and that's the great thing.

TotalProtect is an ethical company. They do what they say they will. When our oven went out, I called and they had someone come out and take a look at the oven. It was determined that it could not be repaired. It cost me $75 for the service call. Since it could not be repaired, TotalProtect got back with me and told me that my options were either they'll give me $500 or they'll replace the oven. I told them to replace the oven, and they did. The technicians they sent were very professional. The oven with that size was no longer available, so we had to get a different size. In doing so, we ended up having to do a bit of cabinet work, but it was certainly not their fault.

After paying claims for many years (12+) and one minor claim filed, I called Total Protect to see why my air was not cooling. They sent someone who added coolant and cleaned the coils (which I had to pay extra for). The air was still not cooling below 78 degrees and they came a second time, adding more coolant. When I called the company to complain my unit was not fixed, I was told I would have to pay another deductible. When asked why (for the same problem) I was told to talk with the AC guy to who came out. I called, phone went to voice mail; I left a message. After calling 3 other times and leaving messages, I am still waiting for him to call back. I called the insurance again and asked for a supervisor and was told someone would call in 24 hours. After a week I called again and now two weeks later, I'm still waiting. I have cancelled my contract and will tell anyone who will listen, not to contract with Total Protect. They will not return phone calls or give any kind of response . Worse company I have ever dealt with.

I knew HMS Home Warranty from the homeowner whom I bought the house from. The processing of claims by HMS is pretty simple and straightforward. The claim representative took care of the requirements that I had. The technicians who came to service us vary from time to time. Some are better than others. The latest experience was very positive and they were very professional. I would recommend HMS.

I signed up for this Warranty in February. We filed our FIRST claim on July 29th, 2016 and as of today August 5, 2016, an entire week later, we have not had our AC unit serviced. They sent me 4 companies that do not service our zip code, and 2 companies that do not service our type of AC unit. EVERY time I had to call their number back with wait times EVERY time at 45 minutes. Many were closer to an hour. They never returned my calls as I asked, and although I filed claims online, all I got was a form response email back. I have canceled my service. This was a TOTAL RIP-OFF and cost me a week of agravation and a hot condo in the summer. DO NOT USE THIS COMPANY

My condenser/compressor was serviced on 7/25/16 by Advance A/C and left operating with the caveat that it could fail at any time. One hour later it failed. Here it is 8/3/16 and I have no idea when it will be repaired. After days of "research" I was informed by Total Protect customer service that the replacement parts would ship and arrive on the 29th. Then I was informed it would arrive on 8/1/16. I'm still waiting, have bought two room a/c to survive.

Called and tried the online service and i was instructed to call the HVAC company, I did and I guy, who was rude said the the total protect had to call them and then he would call me back. I called Total Protect back, waited about 25 minutes to talk to a human and then they gave em another HVAC company on Monday evening and said I would be getting a call. Well it is now Wednesday and I have not received a call from the HVAC company they provided or a follow up call from Total Protect. Right now they have very poor customer service all around and I am working outside my home warranty to to minimize the discomfort to my family to fix my HVAC issue. As I write this review, Total Protect will not be getting any positive feedback or referrals from me and I will be letting anyone who asks, the truth about the service I have received from total protect up to this point and will start shopping for another service provider that offers better customer service and actually follows up with their customers.

As part of the contract to purchase my house, I wanted a 1 year home warranty. The seller purchased the warranty with HMS Home Warranty. The first time I tried using the central air, just about 3 months into the purchase of the house, I found out that it didn't work. I called HMS customer service to file a claim. I waited on the phone for over 30 minutes and could not get a hold of anyone so I filed the claim over the phone and received a claim number. They said they would be in contact with me.

I referred to the documentation I have at house closing and used the phone number to call and submit the claim with HMS Home Warranty. It was a plumbing issue and the rep I talked to was fantastic. She did a really nice job in both taking and doing follow up steps because I ended up involving two contractors. The first contractor was able to accomplish one of the tasks but was not qualified to accomplish the second which is why the second contractor was needed to accomplish the second task.

I have been waiting on a check since the first of the month . I was told 6 days and it's been 30. I call and I'm on hold for hours . I think they know my number and won't answer. I sent my receipt by fax and email still no response. I NEED MY MONEY. IT'S ONLY 333.00.

HMS is great until you actually require some repairs/replacements - then the nightmare begins. Like many, this warranty was sold to me when I purchased my home. I have carried it for almost 4 years with no problems, as I haven't really used it until now. My AC went out a few weeks ago and I called to place my claim. The claims process itself is very easy, as it's all online and within minutes you have the number for a service tech in your area to call and schedule an appointment.

My realtor bought HMS Home Warranty for me when I purchased my house. He has HMS himself, and said that it is reliable. He told me not to let it lapse over, so I renew it every year. I usually call over the phone to submit claims. When the claims reps can't answer some of my questions, they usually give me to a manager. A couple of times, they couldn't come out because it's a weekend but once Monday came, they gave me the number to call, and the people called me and came in right away. Also, if I have a problem that will take a while longer, they always notify me and tell me to give them a callback if the technicians don’t come within so many hours or days. It happened one time, so I gave them a callback, and they called somebody else from a different company who came out right away.

My water heater went out and a serviceman was called out to assess the problem and I was told that I needed a new water heater. The serviceman turned off my water to the heater and stated that he had left the cold water on all over the house however the showers were not working, and we wanted to take showers since it was on and about 100* degrees out side. I called and did not get an response from them for six days until the water heater was fixed and they charged me $801 and wanted to charge $70 to take the old heater away. I wanted to charge the price to my credit card but was told I'd be charge $22. I am on a fixed income and had to pay with a check that has all my other bills to total up for the month. I could not get any satisfaction from the management to accept my calls with complaints. If the cost is over a certain amount you will have to pay out of pocket. That is not on the contract nor is paying with credit card is on the contract. I feel the contract is not valid on many things. I paid the service call for $75 plus monthly charge of $47.

I'm happy with HMS Home Warranty. The service is valuable and sufficient and performed well enough that I renewed my contract with them. For the most part, the repairs have been done correctly. However, I was shocked at finding that something wasn’t covered in the first year that I had thought was. The process of filing a claim is relatively easy. The work performed is very good, but it takes a very long time between the claim filing to when the work gets performed or when someone can do it.

Have had the warranty for less than 2 years with a faucet claim which after 3 visits it was replace and a fan light which was fixed. On May 18,2016 called because my thermostat for the Air and Heat quit working the company sent a company to fix it....a loose wire was the culprit and then July 1st. it happened again at 2:30PM I called Total Protect and they told me to call the same co. that serviced it before and nobody ever called me back after leaving 3 messages on that day then called again the week after and no anwer......the following week I called Total Protect and they said they will call the same Air and Heat co. that serviced before and nobody called me back from either Total Protect or the Air and Heat co. By the way the Air and Heat company has never called me back even though I left countless messages I again called and fed up with it told them cancel my warranty since I am not getting any service from you. Immediately a lady name Latoya from the Quality Assurance department called back and said don't cancel we want you happy and I will call them myself and nothing happened for about 5 days then a lady name Lisa called Saturday 16th at 11AM and said, we want happy customers I will take care of the problem and nothing happened. So I called the 25th of Jul;y, 2016 after battling these problems for so long and all I said was cancel my warranty retroactive as of July 1st since I have been calling you for 25 days and I have gotten no service. Well today Friday 29th I called to make sure they cancelled the policy retroactive and they told me we can not refund your money retroactive to July 1st. What a fraud this company is no service after 25 days and they said no, we don't refund the money.........

Plus be aware. There are temperature guides they use for weekend service. It has to be below 40 degrees or above 90 degrees before they will pay for emergency service. Finally, the Total protect customer service guy was rude and non accomodating. I finally paid tho get the unit replaced.

I’ve been with TotalProtect for a long time. I spoke to other people and they said it was good so I got them. So far, my experience with the claims have been good. Their reps were very understanding. They reflect back to the questions or answers and they set up the appointment very quickly. I’m pleased with them. I've been with many contractors for the different claims that I filed and overall, they’ve been good and professional. Their quality of work has been great and outstanding. TotalProtect is good. I definitely like it and I will keep them for my lifetime.

HMS motto is "IT IS OUR GOAL TO PROVIDE YOU WITH SUPERIOR CUSTOMER SERVICE". THIS IS SO NOT TRUE!!! I TOTALLY FRUSTRATED. I called in my HMS claim yesterday. Wait was over 10 min. Got a claim number and plumbing company phone number. Plumber came out. Asked for my $100 deductible before any work had started (told this when I made my first call to them, as well). The plumber removed my garbage disposal because it was all clogged up. My disposal was left on the shelf under the sink because they had to LEAVE my home to report their diagnosis to HMS.

Our air conditioner wasn't keeping it cool. The HMS online system wasn't working when my husband tried to submit a claim yesterday. So he called and was on hold for 45 minutes before he successfully opened a claim. We generally wait more than 20 minutes but as long as we can do it online, which is how we typically file, it's easy to submit a claim.

I love TotalProtect. I call and tell them what is going on when I have a claim and they would call whatever company they go with. The contractor always calls within a reasonable amount of time and then we set up the appointment. The process is simple. Everybody is friendly and does the job fine.

I have been trying for 2 days to get a return call for someone to come out and repair the air condition in a rental home. I have made 5 calls, atleast 30-45 minute hold times each time I call before I get a live person, only to be told they are still working on trying to find someone to come out and service my unit? They said they have called 7 companies to service and they said none are available or wont come out to service my unit due to me not being in there service area. Well they are contacting companies that are 1 hr to 2 hours from my house. I am not in a rural area and my question is, why dont they have more service providers in the Richmond area? Richmond is not a small city, this makes no sense to me? They are contacting service companies in Newport News? Finally, when I do get a hold of someone this morning, he told ME to call someone and line up service on my own but before they do anything, I have to call in and get it authorized once its diagnosed...Well I told him that if I have to wait on the phone for 45 minutes before I get a live person to get this authorized, no dealer is going to wait for that to be done or his clock is going to be ticking but everyone is on such a quick turnaround because of the hot weather, they will not wait around for an hour before they can start working. Also, my question to the customer service person was, "what happens if the repair is more than what you normally pay out"? Who makes up the difference, ME?? He could not answer that....so I asked to speak to a supervisor and he got very belligerent with me. Telling me that I didnt need to speak with one because hes answered all my questions, when I kept insisting, he finally went away from the phone - no hold on, no let me try someone, nothing...I was in the middle of talking and he just left the conversation, I thought he had hung up? I held the phone for about 2-3 minutes and he came back on and I first told him, that if he was going to put me on hold, he should have said that, not just go away in the middle of me speaking...He then said someone would call me back in less than 15 minutes, well I knew that wasnt going to happen, he just wanted me off the phone. So 2 hours later, Im writing this review because I still HAVE NOT received a call, have no one scheduled to come out to my house or have no questions answered!!! I pay a monthly fee, have for 6 years now and this is the lack of customer service that I get....VERY VERY UNHAPPY CUSTOMER and would never, ever refer this company..PERIOD!! I will be putting this same review on several websites to get my point across!

I have had this home warranty company for a number of years. They have consistently sent incompetent service providers who only want to collect the deductible without diagnosing the problem. Appliance repairs can take over a month or more and often takes weeks to connect with those service providers who are assigned to you.

nexperience that he called total protect and told them the breaker was installed incorrect and it look like something had been changed. So Total Protect calls me and says they will not pay the claim. This is when i found out what the service man said. I explained to them nothing has ever been changed as it was put in but the home builder when the house was built and would show the service man around to the other houses but when i look out the service guy was gone. Never came in to say anything. So I said i want to cancel the warranty and want my refund since they did not do thier job. But three weeks later I was told they had to pay a claim so they would not refund me anything. So i spent 5 months of payments plus a 100. fee to the a/c guys who spent about 5 min to get nothing done. I have discover that Total Protect only wants your money and works with contractors that are not very good. You can count on them keeping you waiting 5 or 6 days just to get the service people out. And if you enjoy being put on hold for at least 20 min then you will like Total Protect. I would really watch out if you get tricked into going with this company as they are not nice to deal with. I would be careful of the positive response you see on this company as i would not be suprise if the company did not plant these.

I have TotalProtect for at least four years now and everything that I needed was with them. I've had good experience with all of the claims I filed. I’ve used the warranty for the air conditioner, microwave and garage door opener, and I've been satisfied with everything. When the air conditioner was out the last time, I delayed calling and then it really got hot. Consequently, I was not on the top of the list but it was the only negative thing.

When I bought my home, the previous owner had HMS Home Warranty, and I took over the policy. Submitting a claim is pretty easy. I call and tell them what's wrong, and they tell me to make sure I have my deductible. Their claims representatives give me what I need, and we usually have less than a 5-minute conversation. Then, within a day or two, a person comes out. The technicians they've sent have all been helpful and friendly. They maintain what I have, fix what they need to fix, and the quality of their work is good.

I was researching home warranty companies, and TotalProtect all got a good review. It was very easy to submit a claim. A contractor got back to me almost instantaneously, and the work they did was of good quality. I'd recommend TotalProtect.

I submit claims over the phone, which is a fairly easy process for me. The customer service reps are very courteous. Sometimes, they give me suggestions of what I can do first before sending someone out, but normally, they will connect me to or give me the information of a company. I get directly sent over or I call back the company immediately for them to come out. The reps have always been very professional, timely and when they say the contractors are going to be here. They call prior to coming out to give me a heads up, so I've been very pleased with the service, both on the phone and when the contractors come out. I just wish my deductible could be less.

Am sweltering with record heat and A/C and attic fan broken. Calls to HMS say wait time to speak to rep is 20 minutes. After holding about 10 minutes, I got disconnected and had to start all over. Still have not spoken to anyone. Their online system doesn't have an option for attic fans although it is covered by warranty, so I have to use phone. Still no one coming to phone!!!

Beware consumer, this is a rip off. Total Protect has been serving my HVAC unit for over 12 moths with various contractors and still does not work properly. We have paid multiple deductibles to these companies as well as expenses that were not covered for some bogus reasons that amount over $4K, as well as the monthly payment to Total Protect. We listed our house for sale in May, got a contract but lost it because during the home inspection the AC unit was frozen and leaking. TP was contacted and it is now July 24th, the AC unit still not working, we lost the contract and because of the leaking of the unit (it is in the attic of a bedroom), the ceiling is caving in, water saturated our carpets and ceilings all the way to the basement and mold is growing. We requested our case be escalated to a supervisor, waste of time. She said she would contact last AC company and advise. We have left messages for her for 2 weeks, no response. We contacted the last HVAC company that worked on house and went out to inspect water leak, GSSN Heating & Cooling (terrible company) but they accept no responsibility for their poor workmanship and blame Total Protect because the parts came from them. DO NOT USE THESE COMPANIES. Our house is now temporarily off the market, missing the Spring market to sell, until the repairs are complete. This will require us to put $$ out of pocket for HVAC repair, dry wall repair and new carpeting as well as ensuring the mold issue is taken care of. This was sent to ABC NEWS with photos and videos.

HMS is supposed to give you peace of mind if you have an appliance that breaks, but instead, it makes you very anxious and worried if you ever have to call them. Why? Because they make you stay on hold for at least an hour or so, while listening to them repeat hundreds of time that "due to the unusual call volume, blah, blah..." It looks like it is always unusual for them to receive calls from members that need assistance! They never pick up! If it is high season, why they don't hire more people to answer the freaking phone??

I own my home about 18 years and HMS Home Warranty has been my home warranty company for years. I'm happy with the company and I don't have any issues. They respond to all my needs over the years. I had absolutely no problem whenever I submit a claim, which I do pretty much over the phone. The claims reps are always excellent and if it's something that I am not getting with the service tech and I call in, they will pick up the phone and make that call for me to see what's going on, or they will get someone else. I never had a problem that was never fixed when I called.