Cinch Home Services Reviews

TotalProtect came with my house when I bought it 15 years ago. Submitting a claim with them was easy and I usually do it on the phone. They'd get back with me, tell me who to contact and I contact them. Then, they'd come out and would either repair or replace the appliance. Their reps have been real nice and friendly. But with the service techs, that's a different story.

HMS Home Warranty was the warranty that came with my house when I bought it. I have an old house and has a lot of issues which they resolved in my first year so I opted to continue to give them my business. Submitting a claim is straightforward and seems to work just fine. It used to be done over the phone with a real live person. Now it’s automated and can be done online as well. I like talking to people so I miss the real person but it's okay. The claims process is fairly easy. I’ve been with them now for five years and the claims reps have always been very polite, knowledgeable, and helpful. Their service techs have always done good and quality work. I’ve never felt like they’ve tried to get one over on me. They always come in, do the work, and honor the contract. When things go wrong in my house, I’m really glad to have HMS Home Warranty in my corner.

We got TotalProtect when our mortgage company years ago changed. It's been fine in submitting the claim but they don't pay for anything very big. We have had to pay quite a bit of expense on the air conditioner and some stuff like that. What they'll do is they'll send you a check for half of it or less. My husband keeps telling me to cancel it but I've kept it. Their reps are nice and we’ve had a good experience as far as the speed and generally, the experience has been fine. Overall, it's worth it.

It's the smart thing to do to look into getting home warranty. HMS Home Warranty is a good company. Our realtor purchased the warranty for us. Submitting a claim with them was done over the phone. Their reps and technicians have been great. All in all, our experience has been good and we're very satisfied with HMS Home Warranty.

I have been with HMS Home Warranty for a year and renewed for another year with them. The communication was very good and very fast. It was always within the day that we hear back from them. We've had a couple of issues with the recommendation on who to call and it's been fine. The furnace people were really good. We did have a plumbing problem that was not handled well. The people they recommended were specialists in heating and cooling. They do plumbing on the side. They didn't fix the problem with our toilet upstairs right so it leaked again. We appealed that and glad they gave us somebody who knows what they were doing. We called them and said, "We know that a plumber that we know is on your list. He may be more expensive but we like him to come back." That's what they did. We're happy with what HMS did.

I had a home warranty with a different company, but they were too expensive, so I looked for something that was more price-range. TotalProtect's customer service and the companies they have that come out and service your home is much better. When I spoke to them, I was satisfied with their professionalism, the accredited companies, and how their rating goes. Since I've been with them, I found out that their service people are awesome. They're also very helpful and professional when I submit a claim. They jump right on it and I never had an issue with them. It's an easy process.

HMS Home Warranty was provided for us when we bought the condo. We had one disappointment that something wasn't covered by the policy, but it was a logical non-coverage. When we had a problem with an appliance, the first people they referred to us were 90 miles away. We're down in Cincinnati and they referred us to somebody North of Dayton. Because of that, they couldn't get down for two and a half days. But the second time, they did much better. My experience with HMS has been pretty good in general.

We've been with TotalProtect for a number of years now and I'm satisfied. They already know who I am from my previous calls when I call the number they provided when filing for a claim. Someone answers and I explain to them the problem. The techs were professionals.

HMS is a good company. Submitting claims with them is effortless. I would just call them and they would give me somebody to call. The technician that they sent were respectful, and they took care of anything I ask for them. The quality of their work is very good and so far, I’m happy with HMS. They should keep up the excellent work.

TotalProtect's claims process is automated and sometimes I can’t tell somebody what the problem is. And the people you talk to has no idea what you’re talking about. If you’re dealing about a water heater or a dryer and you told them the brakes on that dishwasher don’t work, they’d write it down because they don’t know. Also, they used to make an appointment or would give you the person and this person will call you when they’re coming. Now, they just give you a phone number and the name of the company and it’s up to you to call them. And sometimes they’ve sent people from 75 miles away here to fix something because I think a lot of businesses don’t want any part of this warranty thing.

The people who had our house before had HMS Home Warranty and recommended it. HMS Home Warranty was fantastic and their representatives are terrific. They were just right up. Whenever we needed them they were there and took care of the problem. Filing a claim with them couldn’t be any easier. I just call them and they’ll recommend a local plumber or heating or whatever it might have been. They come out and either fix it or get a new one.

I submitted a claim for a Samsung refrigerator last Thursday because the refrigerator panel wasn’t working. I know it takes time for something that wasn’t an emergency but I was following up on my claim all the way. I called HMS at 11:30. The guy was supposed to come at 12. They called him and he said he would show up at 12:30. He didn’t show up at 12:30 and then I called them at 1:30. They called Sears, got Sears on the line, and Sears said they were having a problem. They could not come. And so they rescheduled. It’s supposed to be this week, Thursday, but they didn't come. Not only did they not tell me they were not gonna come, I had to make all the calls to find out they weren’t coming. That’s what I was upset about. I don’t work, but I do take care of my mom and I would have been at her house earlier.

I’ve had TotalProtect for 11 years now and I’ve been satisfied with the service. When we have an issue I’ll call them and I’ll tell them what my problem was. Then they’ll turn around and give me a confirmation number with the name of the customer that will provide the service. Their technicians have been pretty friendly and sincere. If I run into another problem they’re right there to take care of it for me. There’s been only one experience that I had with one particular company that I was very upset with and they even double billed me. But TotalProtect was able to resolve that and settle it promptly. The only concern that I have is the cost of the deductible. It seems that the deductible keeps going up. If it continues, I might have to shop around. Other than that, their overall service is reliable and punctual. And the subcontractors that I dealt with are very presentable and efficient.

Our toilet overflowed as some guests I had put baby wipes down the toilet. So I filed a claim to HMS and they suggested a plumber for me. I love the plumber. It was a very long day for him and he was going to come the next day, but I begged him to come that day because I really needed it to be unstuck, and he did. He came late in the day when it was raining and it was almost dark, but the man worked really hard and got it all fixed for me, so I was very happy with him and the HMS people. I had to pay my $100 deductible, but that was okay as they got the work done. It was a pleasant and efficient experience and I would recommend them.

HMS Home Warranty was provided by the seller when we purchased a new home. We’ve had it since July. The most recent claim was for an air conditioner issue, and so far, the service has been fine. My son-in-law was here when the technician came and they looked at everything that needed to be done and that was corrected. So, he was satisfied with it. Eventually, the air conditioner worked. Every time I've called HMS Home Warranty and this was the third time I had to call, they got back to us right away. They provided the person that was doing the work. And they seemed to be on the ball. On the whole, my experience was very satisfactory. I would recommend them.

TotalProtect Home Warranty did an excellent job on us. I recently called for my sink and didn't have a problem with the claim. Their customer service team was excellent in doing their job. They took care of the problem right away. However, TotalProtect had to select a good company they were going to send. When I called one time for a problem with the faucet that was leaking upstairs by the bedroom, there was a problem with the company that they sent in here. They said it was already fixed but it was still leaking. That's why I had to call them back. Then the commode downstairs wouldn't flush. Three days after the repair, there was a problem. It was stuck up again. Then they sent the same company but a different person.

We were buying a new home, and we didn't know what we were getting into with our new house. My sister told me about home warranty in general and then my realtor told me about HMS in particular. My sister had had good luck with her warranty company, and it was a good decision for her. But we went with HMS and submitting a claim was great. It went very quickly, easily, and efficiently. The claims rep was fast, efficient, and professional. And the technician who came out was also very fast, efficient, courteous, professional, polite, friendly, fantastic, and he cleaned up after himself. The quality of the work performed was great. It's been an easy and great experience. I am very, very happy that we had HMS and pleasantly surprised at how easily it works the way it was supposed to.

Submitting a claim with TotalProtect Home Warranty was smooth and easy. I'd explain to them in the best way I could what the problem was and they'd listen. TotalProtect was the one that our mortgage company recommended when the letter came out years ago and after looking at it, I took it. I also figured out that a lot of things started to go wrong and having our home warranty over the years has saved us a lot of money in the long-run.

The house was five years old and it seemed like a good idea to acquire a home warranty. So, I thought it would be a good investment. I haven't had any problems submitting a claim with TotalProtect. It was easy. I would just call and then they have someone to call you or they give you the number to call whomever. When I called for the oven in my stove, they gave me a number for the service person. I then called and they scheduled an appointment for me. The service technicians that came out were respectful, explained everything and cleaned up after themselves. Overall, I haven't had any problems. So, I'm glad of that. As long as I get good service, then I'll stick with it.

The first claim that I did with HMS Home Warranty was a bad claim. It was the toilet and the technician did not fix it. He came here on a Saturday to fix the toilet, but left after five minutes and said it was fine. Then I paid $100 for those few minutes. I called HMS about a month later for a second thing that needed fixing. It was the garage door and that claim was good. They replaced the motor and the button, and I was very happy. When I asked about the toilet, they thought the first guy had already fixed it and put in new parts. He reported that he finished fixing two toilets but he did not. He lied. I told HMS that he didn't fix it and that he just came here for three or four minutes then left. HMS will report that but I hadn't heard any about it and my water is a high bill from that. Nevertheless, HMS has been good in serving me. When I call them, they give service immediately. I have a third claim which is getting dealt with tomorrow. It's about a bad pipe that's leaking underneath the bath.

Our house is getting older. My mother uses TotalProtect so we got their services as well. Submitting a claim with them was easy. I went online and I found a provider that was near our home, filled out what our issue was and then I got the claim number and then waited for 30 minutes to call them. But they ended up calling me before I called them. The technician that came out was very friendly and was only there for 20mins. The only thing I didn’t like was that they only took checks. So, it took a week to go through. Other than that, the service was great.

I came across HMS Home Warranty when I purchased my house. They're familiar to me so I went with them. Even my realtor has started HMS. I have been with them since 2008. Submitting a claim with them is good, that's why I'm still with HMS. I call or submit claims online and both works the same way but sometimes if I really want to talk to someone, I call on weekdays during working hours. When something happens the night of a holiday, I usually go with the online or the phone automated system. It would be nice if we can always talk to someone but it doesn't work that way. Then after I filed the claim, they assign me a contractor and the contractor calls me. The claims process is not difficult but sometimes it's hard to get someone immediately especially during winter time.

We've lived in our house for several years and we thought things might start to go. TotalProtect was the first home warranty offered to me and we've had them for several years now. The claims process overall was easy. We submitted a claim recently and it was real simple. I reported it online then I received a phone call from the service provider within a few hours and we set up an appointment. They came out, evaluated the situation, and decided they didn't have what they needed right that day. So, we made an appointment for them to come back and they came back and took care of it. The plumber who came out called the service rep to get approval and then handed the phone to me. The service rep I talked to was very friendly, knowledgeable and helpful.

My overall experience with HMS Home Warranty has been fast and simple. I’ve used them before and everything was good. On my first day at home, I filed claims for my plumbing and the furnace. My drain downstairs was stopped up and when I woke up the next morning, the furnace was blowing out cold air instead of hot air so, it's pretty cold here. I tried to file a claim online at first. But I wasn't really sure so I ended up calling. The reps that I spoke to have been nice. They got a plumber and a furnace guy out here in that same day and both were really cool. They explained what was going on, showed me what it was, they got it fixed and then I paid my little deductible. These happened about a month ago and everything still works fine. So far, so good.

The last time I filed a claim to TotalProtect was on the water leak in my garage. A little valve that needed to be replaced so a plumber came out and fixed it right away. TotalProtect was able to send someone out in a timely fashion and so far it’s all been good. However, they sent me a letter saying the deductible will be going up to $100 instead of $75 even when there’s a lot of things they don’t cover which I didn’t understand when I signed up with them. I called them one time about a water leak in my kitchen but it was something that they did not cover because it was around the faucet, so I just changed it myself.

HMS was originally the home warranty provider when my daughter bought the house in November '15, then we renewed the warranty in '16. It's been real good submitting a claim. However, the only thing that was questionable was, we did some upgrade but we got conflicting statements from the HMS reps on whether or not we had an upgrade. We had a garbage disposal that went out, and it was the only one. Apparently it was hardwired so we had to have somebody come out and put a new electrical plug in for it, so we did that. At the same time, we put in a whole new electrical box. But then later that year, HMS called us and the rep said that we didn't have any upgrade option on the report. But then, when I talked to some other lady rep on another claim, she said that yes, we did. But we didn't ever submit anything for the upgrade.

I am going to try and not be emotional with this review. I like to pride myself in my understanding of processes and procedures, however, dealing with this company is painful. I will say that the customer service representatives are very cordial and at least pretend to be understanding and sympathetic. I have had this company as a home warranty since March 2011. I was always afraid to file a claim because the cost of the deductible would typically be more than the cost for me to repair the issue myself. When it came to my pool pump, that was a different story. Toward the end of last year, I had issues with my pool motor going out. It took almost 3 months to resolve this issue. I was finally provided with a new pool motor, but not after having to go through three separate contracted companies, one of which removed a part and denied it, took my deductible and never followed up with the warranty company. On to my current issue. My filtration system on my pool. It has been several weeks since I contacted Total Home Protect to file a claim on this issue. At first I was told I did not have pool coverage (this sounded funny), so I hired another company to come diagnose my issues. I phoned Total Home Protect again and tried to verify my coverage. The informed me that at my annual renewal (less than a month prior), my coverage changed because they no longer offered the plan I was on. So they renewed my coverage (excluding pool coverage), and increased my deductible from 65.00 to 125.00 a month. In previous years, at my renewal period, I was provided with information indicating that unless I wanted to make changes, I didn't need to do anything. This year was the same, only they failed to inform me of the changes THEY made without my consent. Through several calls to customer services, I was able to add pool coverage (with an additional $240.00 paid immediately) and file my current claim (125.00 deductible). Before I added the coverage, I verified with membership services that all of the parts that I was needing would be covered. I listed each one individually and I was told "yes, it is covered". Flash forward to claim denial of those parts I previously was told were covered (mind you, I have not received any coverage information for the pool since it had to be added back on). I have spent almost every day for the past 4 weeks trying to get this resolved. Phone calls were pulled...they verified that I was told the parts were covered but they say "we're sorry the customer service representative misinformed you". Where is the accountability? Why should I have to pay for their mistake? Additionally, I live in Arizona and just 2 weeks without a filtration system...the pool looks as though aliens landed and had babies in my pool. In the 6 years I have had this pool, it has NEVER looked like this. The costs I am going to have to FIX this issue because it wasn't and still hasn't been handled in a timely manner. I now have to drain my pool, and do a chlorine bath to remove the staining caused by the algae - I don't even know the cost involved with that one yet. I have had to purchase parts on my own that they are now telling me aren't covered (though they initially told me they were = $350.00). The company they had come out didn't even address all of the issues I filed on the claim. An attempt was made to stop a leak at the canister by replacing the bolts when the company I hired indicated it needed to be replaced completely. The new bolts after 2 days are spraying water onto my electrical components. The initial issue was debris going back into the pool from the filter. Small particles of DE. The issue now (after they came to look at it) is torn grids (the part they are refusing to replace though I was told they were covered), cracked manifold, cracked backwash valve, leaking at the clamp for the canister lid, etc. I am beyond frustrated with this process. I Highly recommend you re-consider this company when shopping for home warranty needs. This isn't the only negative interaction I have had with them. The pool pump last year took several months to resolve. NOT ACCEPTABLE.

I've heard about HMS through my realtor and have filed a claim before with them. It was the next day that the service technician came out and it took him about 30 minutes in the house to fix the problem. I paid the deductible and he left. It went very well and was a great experience. I definitely plan on renewing my service plan with them.

I can get a hold of TotalProtect day or night, 24 hours a day. Our mortgage company recommended them to us. They’ve done a lot of requests and they can do anything practically. They replaced the icemaker in our refrigerator. Last time, the water heater kept going out because of the bad water that we have. The contractors came on time and they knew exactly what was wrong and what they were doing unlike the people who came before them. The guy who put in the water heater did it wrong but it lasted for a year before it started leaking and it was all because of the way they put in the overflow tank. But the new guys TotalProtect sent out were great and they fixed the problem right away. I also noticed that other people in my community have used them ‘cause I see their truck around. They're not some offhand cheap guy that nobody else uses. All in all, we have a very positive experience with TotalProtect.

We called HMS because our microwave wasn't working. They sent out a technician who got the power working. But the microwave still wouldn't heat up food. I figured out it was because the door wasn't closing, so we called again. They came out again and tried to charge us the deductible again. I disputed this but they said it's a separate issue. When I asked if the microwave doesn't work AFTER the door is changed, would they charge me a third time, they said yes - each issue is separate. Does this make sense? Isn't it the repair company's responsibility to diagnose and fix an appliance issue? We could have bought a new microwave with the money spent on these deductibles plus time off for the multiple visits by a company I would never recommend to anyone in our area. They were consistently 1-2 hours late for every appointment! The warranty is no good.

I had TotalProtect before and then I cancelled because I thought it wasn’t really worth it. My mortgage company suggested them and I kept getting flyers inserted in my bill when I was still paying hard copy statements. I’ve been with TotalProtect ever since and I find it very helpful except that the deductible went up from $75 to $100. I recently had problems with the plumbing in my sink. When I turn on the faucet, it floods. I called TotalProtect and paid $100 deductible even when the basic charge for an hour a plumber is only $75. I could just have not called TotalProtect and went direct to the plumber.

HMS was included in a home purchase. I have three properties. I just renewed one of them and the other one is still under a year timeframe. One time, I called HMS when the icemaker went out, and they set me up with a local person who called me the next day. Then the guys came out and fixed it. I like the claim representatives that I dealt with. I've been satisfied with HMS and I renewed with them. It's a pretty good deal and I'll keep renewing.

My experience with TotalProtect has been fine. The only discouragement is that they went up on the cost when I had an issue with my oven. To come out, it's now $100. I paid the $100 and the technician replaced the igniter and then it went out again a couple of days later, and he came back out. He got it going again, but yesterday, Easter, I had a big dinner party and I had to move it to a friend of mine's house because my oven went out again. And so, my only hesitation is that having them come out again and pay another $100. After I do that a couple of times, I probably could have had a new one. I wasn’t sure if I called them out again, pay another $100, if they would find something and say that TotalProtect would replace the stove.

TotalProtect Home Warranty was tied in with my mortgage at the time when I looked at it. It looked like it was pretty reasonable. I've been with them since December and my daughter who's living in my condominium has filed one claim for the garage door opener that didn't work. She called up to get the claim number. They said that people would call her back the following day and they did. They set up an appointment and everything was taken care of. It was done in a couple of days. They were very responsive when we called and the people were out as soon as we wanted. We didn't have to wait long.

We call into TotalProtect to start a claim. Sometimes, we talk to a person, sometimes we go through the automated system. It depends on the time of the day. And then they will contact us back with who the claim has been submitted with, which company is going to fulfill the claim. Normally, that company will contact us the same day to set up an appointment. And then once the appointment is there, they'll come out and do the work. They'll contact TotalProtect to get approval to do the work once they've done their assessment. And then, TotalProtect usually follows up about a day later to find out if there was any issue with the work.

I'm not handy at all. If something breaks, I would not be able to fix it. And so, I looked into acquiring a home warranty and my realtor set me up with HMS. I submitted a claim for a light fixture in my closet which completely broke. I called up HMS Home Warranty and said I had the issue. They sent a claim over to the actual electrician whom I called and we set up an appointment. He came over and fixed it in ten minutes. My problem was solved quickly and I was satisfied with the work that was done.

An HMS warranty came with my house when I bought it seven years ago. I kept it for those years, and I'm pretty happy with them. I usually call and tell them what my problem is, then they give me the name and contact information over the phone and email it to me. They're very friendly, helpful, and easy to get a hold of. I reach out to the vendor and in every case but one, over seven years, the vendor has been exceptionally responsive. Also, in 95% of those cases, they've solved the problem on the first try without any issues whatsoever. There's a reason I've kept HMS Home Warranty for seven years and haven't looked around at all. They've been exceptionally reliable and the value they bring at the price they are is enormous.

At the time, TotalProtect had the most coverage for the value. They covered everything from the little bit of things to big things, their deductibles were low and they always have the best references for people so I chose them. I called one time and they referred this man to me to fix something. After I talked to him, I thought he was quite rude. So I called TotalProtect, explained the situation, and told them that I don't want to deal with the guy. They set me up with somebody else and they made note of that. I thought that was really neat.

I first purchased this warranty in 2007, for the first several years they were great. However, for the past two years every claim has been a battle. The customer service reps are always polite, but they are helpless to keep the customer happy. I will be cancelling my policy after this latest experience with them. They try not to cover anything now, when previously they really tried to help.

When I bought this place my real estate lady told me about HMS Home Warranty. She said that a lot of banks reference them. Everything was good with them other than my very first experience. My washing machine walked halfway across the floor and it bounced. The first technician came out and they replaced a part. The second one came out and I don't know if he replaced a part or he thought he fixed it, but the washing machine still did what it did. The third one came out and he finally told me that it was always going to do this because I'm on the second floor and it's a wooden floor, but it's a level floor and I had my washing machine in my house, for 18 years, upstairs on a wooden floor and there was no problem. They also didn't tear it all the way down.

We had a stove gone bad last year and what it was, was a memory. The repairman came out and he was from Sears Repair company that TotalProtect contract with. He took the part, went through it and saw what it was. Then he went through everything he could to get the part and he wasn't able to, so they replaced the stove. Also, we had a blower motor gone out on the furnace a couple of years ago and they replaced that. Then we've had problems with the air conditioning and the last guy who came out said that it's a brand new one so they used top of the line parts. I've been very satisfied with TotalProtect that's why I stuck with them and I'm not gonna get rid of them. I've already recommended TotalProtect to a couple people.

I decided to look into acquiring a home warranty in order to avoid excessive expenses with repairs. Total Protect was recommended by my mortgage company. Submitting a claim is easy with them. You can do it online or you can call. You then get a call from the service provider to set a time for them to come out. Total Protect is efficient and it works well. The last service provider who came did a garage door opener. He was knowledgeable and on time. Moreover, the quality of his work was very good.

HMS Home Warranty came when I bought my house. Submitting a claim was always easy. The claims representative was very courteous, very knowledgeable and quick with getting something scheduled. I've never had to wait more than a week for anything. Also, the quality of the work that was performed was always good. I never had an issue, that's the only reason why, besides convenience, I've stayed with them for so long.

Whenever I file a claim I would call TotalProtect to let them know what I need work done. They would give me a claim number and a company that I can contact to have the work done at my house. Once they come out I pay a one-time $75 fee or if it's something that they do not cover then I would have to pay that out of pocket. And once they're done they contact me back and sometimes I get a call from them to find out how things are. All of the technicians were friendly. If I had a question, they answered it and sometimes they would explain things to me even if I didn't ask a question. That way I would know what they are doing. I haven't had any problems with them and I have recommended them to several people.

When it comes to actually getting your claim processed, you will realize that most of your claim is not covered. Even though they do not specify what's covered and not covered. Their terms and conditions of the agreement are vague. DO NOT PURCHASE THIS HOME WARRANTY! UNRELIABLE!! Basically a RIP-OFF! You end up paying the deductible all year without actually getting service.

Submitting a claim with HMS Home Warranty was easy. The technician came out and fixed my appliance. All in all, it's been a very good experience.

Several years ago when we refinanced our home, the mortgage company that we went with gave us some information on TotalProtect. We've renewed several times with them. I usually call in my claim and the reps make a note of the claim. Then they will get in touch with some local contractor, whether it's electrical or plumbing, to come out and take a look and see what the problem is. There's a deductible of $100, but it used to be a $75. And if they can repair it, they will let TotalProtect know.

I got TotalProtect for the convenience that I pay it together with my home mortgage. It is easy to submit a claim and I'm familiar with the people. I had to do another electrical claim several months ago because the people who came out did something to one plug and then another one went out on the same line. They had somebody come out from Fort Worth, Texas because there's nobody close in my area who works for TotalProtect. They found the problem and everything worked. The experience has been good and until I have another problem, I'm satisfied. I can't really complain except last summer, when my air conditioning went out, it took at least 30 days before the part came in because the contractors had to wait for TotalProtect to send it.

HMS Home Warranty was included in our purchase and I have submitted a claim a few times so far. The second one that we had was the garage door where the technician didn't really clean up very well. He left greasy fingerprints everywhere. But that aside, I like my experience with HMS.

I have a geothermal heating system which is a type of electric, however it's a whole lot of mess. At the time I came with TotalProtect, they were offering a very good coverage. It has subsided since then because they've realized that that's a complicated system. But I still have coverage with them. They come and check every season, and I'm happy with it. I've used the same electrical people and their quality of work was good. I like it and I would recommend it to all the people.

I had my house built back in 2005 and we found out about TotalProtect online. We have a lot of appliances and rather than having to replace them any time they break down, its better to just be able to call somebody and have them come out and fix it for a small deductible. I give TotalProtect a call, tell them what's wrong, what the product is. Then they give me a claim number. They either call the contractor to come do the work or they set it up automatically for the contractor to call me, or they'll give me their number and tell me to call the contractor myself. So it really depends on who it is. And usually, the techs get to your home within 48 hours from whenever you call.

My friend had a good experience with TotalProtect, so I decided to get a home warranty with them, too. What I like about it is that I spread my costs over monthly and over time, so if anything goes wrong and I have a big problem with any of my appliances, such as the dishwasher, the clothes washer and dryer, and the stove, and they'll send somebody down to fix it. There's a deductible of $125, aside from the $58 a month that I pay, but I'm not going to be out of pocket for the whole repair cost. I have expensive things in my home and everything is electronic now, and that's what I was concerned about. In fact, I just replaced my water heater. But I have that covered now, and that cost $1,800 to repair. So, it's like an insurance policy. To submit a claim, I just call up TotalProtect. So far, the technicians they have sent out have been good and everything seems to be working properly with them right now. So I'm satisfied and I would recommend them.

I am so displeased with the service provided by HMS. This company is shamefully the worst customer service I have ever experienced! I would rate lower if I could. I have lost all faith in their level to provide a timely solution and standard quality service. In my experience I would deeply urge others to please avoid wasting your money and time here. HMS provides low grade vendors that collect your deductible and do little to no work. HMS should guarantee money back within the first 30 days if displeased with services. I have been waiting for 3 - 4 weeks without a working washer machine and I still don't have a definitive answer for when it will be fixed. By now the damage has already been done, and HMS has failed to provide any resolution except to keep waiting. I can assure HMS I will not be returning as a customer.

I had two issues with my dryer. First the dryer had no heat and second every so often it would not turn on. They fix the first but the other issue they could not replicate. Additionally the repairman that they send was horrible. He showed up hours late both times. This left my wife stuck at home all day when she had things to do. The second time he brought the wrong replacement part. He said he would be back on the same day but he never did. He had to come back a third time.

Submitting a claim to TotalProtect was simple and their reps were fine although I have an issue with their reliability. One time, I needed my refrigerator replaced and it's an emergency because I have medication. In the first process that I went through, they ordered me one and they said the process would take four days. I called them after 1 week went by but the shipper told me that they know nothing about it being ASAP and if they delivered it, it would have to come on a big truck and they needed a forklift brought in to unload it which would cost more money. And they also don't install.

Submitting a claim with HMS has been very good and easy to take care of. All except for one incident that we had a couple of months ago, with a contractor that they sent out. They were three hours late when they showed up, and they took two hours to estimate the job. It was on a Saturday, so they totally blew my day up of doing any errands because they were supposed to be here right after lunch and they didn’t show up until almost 4:00 in the afternoon. Then, when they left, they said they were going to put an estimate together and submit it to the company.

I have had this company for several years and was satisfied. However, I recently had a control board on a dual fuel Jenn-Air range fail. Sears was dispatched, identified the issue and had to send the board out for repair because ON 13 mar 2017 BECAUSE "A REPLACEMENT IS NO LONGER AVAILABLE".

Our hot water heater was malfunctioning. We filed a claim with HMS Home Warranty and it went well. Their customer service representatives were friendly, knowledgeable and got us set up right away. They gave us a date when they would send someone out. That gentleman called, came on time, and fixed it, so we didn't have to buy a new one.

As a Total Protect (Mess) customer and very soon ex customer. I have to say that Total Protect is a horrible service provider. Their Service Department is incompetent. I signed up for Total Protect thinking it would be a good value. It turns out it's almost a rip off and non-sense, besides most of their providers are scary at least for me in MInnesota. I had a service call in August for my A/C. They had to bring into my home 3 different service providers (One was not enough to figure it out). The first one was incompetent and I contacted Total Protect right away because something did not add up. The guy showed up scared and he told me he was a trainee . As a result, I asked a different service provider. After so many calls and so much time wasting on the phone. They scheduled a different provider. They concluded the second provider was too expensive and the 2nd provider is out the door and they told me watch what Total protect does next... Then, I was for a new surprise and they sent another provider. Total Protect only paid a small portion of the claim which was contrary to their Service Agreement. Unless you want to get a law degree and fight them in court for all their lies and legal language. Keep in mind, I interviewed 3 of the best service warranty providers. It seemed that Total Protect, had the best coverage for the money. NOT TRUE, because I found out when I needed them I was at their mercy. I can't tell you how many calls I have made, I can't tell you how many letters I wrote and NOTHING! You are better off to stay away from Total Protect. Their name should be TOTAL MESS!!!

TotalProtect called me and I decided to go along with them. It's been so good to me so far. The only problem I had was with the company they sent out when my heater went out. They had to drive about 50 miles to get here but I know a guy that was right close to me. I recommended him but they said something about a list. But I know they had sent him once some years ago. Maybe they need to update their system. On the other hand, their representatives that I've called to submit my claim are good, very helpful and they had their way to try to help me get some heat back in my house in the winter time. Also, the technician was very good and excellent when he came by and serviced. It's been great and I'd recommend them.

I file a claim with this company on January 23, 2017. Since that time, I followed up with the HMS every week (1-3 times; phone or e-mails). As of today, my water heater was not replaced, as a result, the issue was not resolved. Last week I was told that the company would pay me the money and wanted "invoice to purchase" from the contractor. I have contacted their contractor 5 times but have not received it. I finally submitted the previous estimate with added info on it. However, what was really upsetting is that it seems like the HMS employees do not care about customer service they provide and expect me, as a customer, to follow up with them. I believe it should be the other way around!

We purchased our home and we said that we wanted a home warranty with it. So, the realtor hooked the homeowner up with HMS to transfer over the house. We have them for about six months now and have submitted three claims. Their reps have been fantastic and it’s one of the best experiences I’ve ever had. They call us back in a timely manner and the companies that they've used have been awesome, with polite and clean people. Overall, we’ve been extremely pleased.

Our realtor told us about HMS Home Warranty. We filed two claims so far and we did everything online. It was excellent. My husband dealt with the technicians who came and he said everything went well.

I had three things broken at the same time that needed a repair. The septic had to be cleaned and then the water heater and the furnace was broken. I called them to submit the claim, though I've done it online before but I like to talk to a person. Dealing with their claims rep has been good. They're friendly and they tell me exactly who I'm getting and their contact number. Then they'll tell me their business hours. Also they're prompt about calling and letting me know if it's reassigned to another service provider.

HMS Home Warranty's claims process was very easy and simple. I have submitted a claim online several times and the service contractors did good work. It's just that our issue with our refrigerator took way longer than what I thought it would take. It was difficult to identify what was wrong with the appliance and it took more than six weeks to fix it. I had to call the claims rep because of that but it was good every time. Overall, it was professional and quick.

We’ve had a really horrible experience with TotalProtect for the last couple of weeks. Our hot water heater had a small leak in the bottom, so we called in a claim and they gave us a plumber to contact. That plumber came out, took a look at it and said they needed to be replaced. So he got the information and they were putting me in a replacement. He said that it's going to take about two business days before they get it and most likely he'd be able to have it again and then install it on Wednesday. Then on Tuesday, our heat went out the second time in a couple of weeks. So we called and did a claim on that one and they gave us the same guy who was going to install the hot water heater.

I renew my warranty with HMS every year and they'd sometimes send me that booklet with my numbers. I have it on a file folder if something happens. Then I would call a 1-800 number and get a customer service rep. They'd give me the claim number and look up the service entity that would be coming and contacting me. I normally would contact the service entity because I can arrange the timing with them at the same time.

We bought a house a year ago and our realtor highly recommended that we get HMS Home Warranty. When I call the 1-800 number, I don't ever recall being on hold for very long. We're given a claim number and the local repair business. The claims process was very easy and the reps were very friendly and accommodating. And the local repair business was real good about getting back immediately and setting up a schedule to come out and fix what needs fixing.

I've had TotalProtect for about five years. They've always done me right except for one time I got upset with them on my air conditioning, but they made it good. I was out of air conditioning for two weeks right after I got out of the hospital with surgery. They came across and did what they say they'd do. The air conditioning guy did a fantastic job and I really liked him. The refrigeration guy was really good, too. In addition, their representatives are great and they're always nice. On the other hand, a guy from Sears came out, fixed the stove but he did a rotten job. But other than that, getting a home warranty was the best move I've ever made and I'm not going to change. I'd definitely recommend TotalProtect.

When we had a water heater go out and a dishwasher control panel wouldn't work, they were covered. The technicians that were sent out did their job efficiently and the HMS claims reps have always been friendly and courteous. I also had a plumbing issue that when we flush the toilet, it's a big bubble. The plumber that came went out to his truck and called some guy and the guy said more often than not, it's how they plumbed the house with the vent's tack. Without fixing it, he gave us an idea what I needed if I want to do it myself because it's not something that would be covered under the warranty.

The realtor recommended getting a home warranty. He said it's been a godsend to a lot of people. The lady who owned the house before us had TotalProtect and when we bought the house, she gave me the information. We signed right up and later found out it had a good rep. I submit claims online and as far as I can tell, the process is full-proof. I go on the internet to log in, say what's wrong and then, they usually get back to me within 24 hours and within 48 hours, it's fixed. We haven't had anything like furnaces but we've had several appliances like washers, dryers, door openers and dish machine.

I had my home warranty set up with my Bank of America mortgage and they sold the company to TotalProtect. I've always had pretty good success with having a request fulfilled and repairs done. Plus, working with the claims rep was pretty good. We talk to them to try to get somebody on the phone to schedule a repair to come out. The only negative experience is when, one time, Sears was hired, but they ended up switching who they're gonna be using and there was nothing scheduled. TotalProtect had kept calling to follow up and it didn't work well. But the technician who fixed the issue has been good and the quality of work seems to be pretty good.

We were given free of cost for the first year with HMS when we bought the house. We've had good service with them so we have continued their coverage for the last 14 years now. However, there are some difficulties when submitting a claim because when you don't get a human being, you have to take down whatever number they give you and then call and tell them that this is not the person you want because your problem has been always dealt with another company. Then, get that company's number, which takes two phone calls and a lot of time. There should be something on the menu of service that when you wish to speak to a human being, you should be connected.

My husband's no longer with me. He passed and I wanted to make sure that I was covered when incidents happened at the house that I couldn't take care of. So, I looked into acquiring a home warranty and got this from HMS. I usually submit claims on the phone. The technicians have been very cordial, polite and efficient. The work that they've performed has been good. The last claim that I submitted was an emergency claim because my water heater had broken and it was flooding my house. I called HMS, but they couldn't get anybody to me for over four hours or even another day. So, I finally convinced them to let me call an emergency company. They did and I was reimbursed.

I have had good experience with Total Protect. I have been with them for 5 years. I never had a problem with my claims. Unfortunately, It is time for me to find another home warranty company who deductible is not as high as Total Protect. Also, they do not cover as much as other companies. I just bought another home and is planning to use a different home warranty company for both. I am reviewing American Home Shield as a possibility. If American Shield quotes me the same price and deductible as Total Protect, I will consider staying with Total Protect because I know them.

Neil Heating & Air Conditioning was out there last night and they haven't sent in the service report. So, TotalProtect can't call them back out again. It's 20 degrees in Minnesota so it's a little cold. I've left them a message so that they could go get ahold of Total Protect to give them the service report but they haven't called back. The claim was made on the 9th. Neil Heating & Air Conditioning called and told us to go to the house to get the pressure up for the heating. It did but it dropped right back down so I called them on Friday.

Total Protect/ Cross Country did in fact contact me and offer a more acceptable solution to my claim settlement. After further review of my claim, they acknowledged that what was originally offered was not comparable and agreed to reimburse the difference between the first offer and more comparable unit.

We've had good experience when submitting a claim to HMS Home Warranty. So far, we've used it twice. Their claims rep has been fine and their technicians were really good. We've used the same company both times with Sears contracting to them and their work was fine. The first time was when the refrigerator messed up and they replaced it. The next time was the dishwasher that had not been used for several weeks and it needed degunking. It overflowed probably from gunk and dried something but it's fine now. They were fabulous and very communicative. One day, they were running behind so they called and we rescheduled, but it's fine. It makes sense because they never know what they were going to run into. So, no complaints at all.

My experience with TotalProtect has been fantastic. I've been with them for two years. So far, I've gotten what I have asked for so I stayed with them. Submitting a claim has been good and I have no complaints. The technicians who have come out has been good except for one, and I told TotalProtect not to include him on anything else I had before. He never came to my house again. They sent somebody else, and he did a perfect job. Overall, TotalProtect has been exceptionally good for me.

I've had a claim with HMS and their process is you have to get a claim number from them before you call someone. After that, they'll give you the name of the provider, then you call to schedule an appointment. Finally, they'll come out to fix the problem and there's a $75 deductible. Their reps are really nice, very helpful and the technicians, as well as the quality of their work, have been excellent.

I thought I'd give TotalProtect a shot after hearing about them. So far, my experience in submitting a claim with them has been good. Their reps were nice and able to answer all my questions and the technician’s work was excellent. I’d recommend them to a friend.

HMS Home Warranty came with my house and we have them for six years now. Their service was fine so I didn’t feel a need to change. Submitting a claim to them is super easy and I like how they respond in email with the person’s phone number. I don’t have to wait for them to contact the person for the person to call me. However, the worst element that ever has to be repaired is air-conditioning because it’s the most complex thing in the house. I had an install done last year and 375 days later, it needed to be repaired again.

TotalProtect Home Warranty's pricing is okay and submitting a claim is easy. If there's a problem, I just call and set up. The claims reps were friendly, the technicians were excellent and the quality of their work was great.

HMS Home Warranty was incorporated into our real estate purchase. Since then, I've used them on two occasions and they were very responsive. It was very easy to submit claims. Moreover, customer service has been good and my interactions with the technicians who came out to my home to do the repair work were excellent.

We've got appliances and I don't want to have a big amount of payout in my pocket. Getting a home warranty is convenient and Bank of America offered TotalProtect. It looked good to me so I enrolled with them. Submitting a claim is easy and convenient. It's also easy to set up an appointment. I call them and tell them what's wrong. The reps I've spoken to are very accommodating and they're well-versed on the type of claim I tell them. They're very courteous and they always answer my questions. They already have a company to call and come out to my house and they always follow up after that. The technicians they've sent out are courteous and polite and the quality of their work is good.

We call up HMS when submitting a claim and explain the situation, and they get it all done for us. All the service technicians were professional. They looked at all the stuff and everything was fixed. Their work quality is good and I'm satisfied with it. Our experience is pretty easy and straightforward.

We’ve had TotalProtect for a long time. I figured that getting a home warranty will pay for itself in the long run and it did when my washer broke down. However, the technicians ordered the part that was needed, put it in and the washer still wouldn't work. They looked around, found what they needed but it was a defective part. It started to work for about one load of wash and the second one, I had to wring it all out by hand again. They came back the third time with a new part to get it fixed. It was a real hassle that I was without a washer for about three weeks with all the running back and forth in getting the parts. I had to go to the laundromat, bag everything up and take it down, and then put it in the washers and stand there and wait on it, and bag it back up and cart it back home. It's also expensive that I was shelling out money to do it and it's time-consuming. But they finally got it.

HMS Home Warranty came with my mortgage when I purchased our home. I recently made a claim when my heating unit broke. The first thing I did was to take out part of the contract and I googled HMS, and I saw that I could submit the claim online, so I did. The rest was very easy. I was a little worried at the beginning because it was online, and it could take a while and heat is important, but it worked out good. They got me a contractor very quickly and he came and fixed my heating. The technician was good. He explained everything, answered a lot of questions, and made sure I knew what was going on. Apparently, what happened was a bird has gotten somehow in the heater. He had to take it apart and take out the bird, reassembled it and made sure it was still working. My heater works now. Overall, my experience was efficient and HMS got the work done.

When I bought my house in 1999 the warranty came with it for a year and we renewed it. I just call the toll-free number and report my issue with the customer service rep. And then they typically give me a number to call, whether it'd be an electrician or whomever, depending on what the problem is. They give me a claim number and then I call and make the appointment. And then the service person comes out and I give them the claim number and pay my $100 deductible. Their service technicians were fine and the quality of their work was good. It doesn't always work that smoothly, though.

I purchased a home two years ago. My Realtor said I should have a home warranty and she suggested I go with HMS. Every time I've had an experience with them, they're great. When I called to submit a claim, I got a claim number right away. The people that they contacted to work on my issue called right away and it was resolved quickly. The reps were very professional and helpful.

About 12 years ago, when I got my mortgage through CrossCountry, they offered TotalProtect to me and I took it. Submitting a claim to the warranty company was easy and it has been an excellent experience. TotalProtect was on time and every claims rep was courteous. The technicians that they sent out were always good. TotalPRotect is great.

I just bought a house and my washer/dryer broke down. I called HMS and they got me a plumber right away. He showed up the next day as scheduled, and I paid him a deductible. He then walked out the door and I never heard from him again - he never sent in the required paperwork to HMS so that they could assess and process my claim. I called the plumber and HMS again and again - more than a dozen times over two weeks - to try to get the paperwork in. They did nothing to help me. Every time I talked to HMS they just said "we can't do anything until we get the paperwork from the plumber." From time to time they also offered to "escalate" my problem to the regional coordinator, or a contractor manager, or some other person, but nothing happened. Supervisors never returned my calls.

With TotalProtect, I haven't had any problems in getting things fixed. I call them and they were very friendly. Also, the technicians that they sent out did quality work. Over a month ago, my brand new dishwasher went out on me and TotalProtect replaced it. I paid them $75 and that was all it cost me. They do what they say and I'm really happy with them.

HMS came with the house when we bought it and we've had it for 15 or 20 years. To submit a claim, I go on to the internet, tell them what the issue is and then they assign a company to come out and look at my issue. Then, I pay my deductibles to the company when they arrive. I've also tried calling them and their reps are fine and they're very friendly. Also, it's always been pleasant with the technicians they've sent out. The quality of work is good and if it wasn't, I'd call back and complain. They've always been very helpful overall.

If anything happens, I can have that extra coverage with TotalProtect. They were always on point. They came right out when we called in and say that we need something to be appraised. It was an easy process because when I called them, they went ahead and scheduled a serviceman to the address. TotalProtect has been great.

When I bought my place in 2010, it came with the free first year of HMS Home Warranty and so far, it has been a good service. I had a few problems, but that was with the contractor that was sent out here. When I called in for a claim on the furnace, the guys they sent out didn't know what they were doing. They got the $100 deductible then they came up with some excuse, left and we never heard from them. But the other contractor, Mallorick, was really professional and fixed the furnace within the day. That's why I requested for them to come out when the other contractor came up with an excuse of a bird was stuck in the flue. Mallorick went back and got it fixed. There was just something hung up there, but he got it unstuck and didn't have to take anything apart. So HMS is really good about getting everything straightened out. They were really nice and helpful, and I like the whole warranty service. I'd recommend them.

I trusted totalprotect, but they disappeared and sent me to deal directly with claim company and request estimates to repair a microwave that was supposed to be repaired under the warranty. After 3 months!

After a lot of back and fourth with the company, it has finally been resolved. I finally got in contact with a representative by the name of Heather and she is WONDERFUL! She had my situation resolved in less than a few hours, Heather has saved me as a customer. She was very professional and followed up with me timely after receiving documentation that she requested, she even informed me of more coverage under my policy that my repair qualified for.

When I moved into my home 20 years ago, my furnace had gone out and I had to give up $10,000. So I did some research and found out about TotalProtect Home Warranty. They can service my appliances and I just pay X amount of dollars a month. I have submitted a claim for my washer and dryer, and some plumbing issues. I normally do it over the phone because I like talking to people. The process was very fast. I'm not on hold a very long time before I can get to a representative. The reps were very friendly and helpful. And they give me three references when I call them.

HMS is very easy to deal with. Submitting a claim has been all good that's why I stay with them. They're always on top of it. The technicians are great and get the job done. Every time they come out, they fix the issue.

Our heat pump quit working right before Christmas 2016. We contacted our service guy and he indicated that it was a total loss so we contacted Total Protect Home warranty about the replacement of our heat pump since we had a contract with them. Ever since, we have gotten nothing but the run around from their service department and customer service. Call and wait on hold for 1/2 hour or more, calls get dropped so you have to start over.... We were without a heat pump for more than 6 weeks while they tried to find someone to come and service or replace our unit. The first company from Virginia, the state we live in, never called, never showed for appointments. The second company was from out of state and could not do the permitting and inspection because they were unlicensed in Virginia. After weeks of chasing this around and finally getting a quote from one of their out of state vendors, we determined to get this work done ourselves and there was an agreement that they would pay a cash settlement once we had paid for the service and submitted documentation. We submitted all of the documentation they told us we needed for our payment, service and replacement of the heat pump on February 19th. Contacted Total Protect today, March 12th, to find out where our reimbursement check was and they are requesting further documentation, even items that were included in the documents we submitted, more runaround. More stalling tactics every time we contact them..... further deception and delay in an already awful case of customer service and support......we are totally exasperated with this company and would recommend that you run away and take your home warranty needs to another company.....

My wife's cousins got TotalProtect and they researched it and said it was pretty good. I got the information from him and I looked it over. I talked to the people there and they said it was a good thing, so that's what I wanted and I went on. The first claim we had was when we had that sewer guy come out here and do the work. It was bad. The guy came up four times and still didn't get it unplugged. I told them if they ever hire that guy to come out to my house again, I would drop them. I also told them he was taking them for a left and right but nobody would listen.

I had asked the seller of our house for a recommendation to a home warranty company and they've referred us to HMS. Submitting a claim with them has been excellent. I've done both over the phone and online submission but I prefer to do it online if I can as it's faster. But it only takes a couple of minutes to get to somebody when I call, and my interactions with their reps are usually very quick and very precise. They are good at what they do. I give them my number and tell them what the problem is. They would give me a phone number and the contractor to get a hold of, and tell me to give them a shout if I have any questions. Then they send me a confirmation email.

A friend told me how good TotalProtect was, how his water heater in his town home had went and how they came over and took care of his water heater. I told him it sounded like a good plan. Submitting claims to them have been really easy. I used to call but the one that I had on my water heater was the first time I ever went to the computer and did it. As soon as I put the claim in, they came back to me with a claim number and the company who would be doing the work. They were always on-time and found out what the problem was - either replace a fuse in my refrigerator or my air-conditioning unit. I've also had electrical problems with the washer and dryer.

When I bought this house in December 2015, the homeowners offered the HMS Home Warranty. And right before it was up, we put the house on the market. So, with the house being a 26 year-old house, it was no-brainer to offer it to the potential new buyers. Of the two times I've used them, I've had no problems. However, this last time, I don't know where the miscommunication was, but I got a couple of phone calls after it was over, wanting to know if I was satisfied or if the work had been done. I didn't mind answering the phone call once, but I kept getting phone calls and it got a little irritating.

HMS Home Warranty's customer service representatives and technicians were good. I've had positive experience with HMS and I'd recommend them.

TotalProtect Home Warranty is fairly easy to work with. I always call in my claims, and the worst part is getting someone on the phone. I did the last couple of claims through their automated machine and that went well. Typically the technician comes out within a couple of days, but it takes a while when they use the Sears service. If I had a problem with anybody, it's normally with the Sears people because they never have parts and they have to come back later. I've had that situation a couple of times over the years. I had a problem with one technician this month, but TotalProtect assigned it to another company and things were handled very promptly. 90% of the time the technicians are excellent. I'm happy with TotalProtect, and I constantly recommend them.

For about two years now, we've been using HMS Home Warranty. The last time we tried to do a claim, it was for our commode. The contracted company here in Nashville came out but the tech didn’t even try to see what the problem was. He didn’t have any customer service at all and he assumed that somebody was playing on the commode and broke it. We’re the only two in the house. I’m 60 and my husband is 57. Who would be playing on the commode at that age to break it?

My daughter-in-law and my son had TotalProtect, and they recommended I get it when my husband passed away. And I did. I submitted an online claim when my furnace stopped working, and the process was very easy. I answered the questions, and they gave me a telephone number of who to call right away, which I did. It was a Friday night and they contacted me the next morning at around 8 o’clock and they were here by 10 o’clock.

I know that things can break and become very expensive. So when TotalProtect came in the mail at the right time, and since a friend had a similar type of home warranty, I went with them. I call when I submit a claim and they set it up. Their claims reps were excellent. The only time I had a problem was with an actual service provider and it had nothing to do with TotalProtect at all. All their technicians were excellent except one. They were very efficient and did their job properly. Our experience with them has been very good and I recommend them all the time.

The contractors were very nice but were not very fast getting here. We had a hard time communicating right at first, but once the ball got rolling everything went really good. All in all, the people at HMS were super friendly and nice. I would recommend them.

Submitting claims is pretty easy and very efficient. Usually, I call in and explain that I have a problem. Then, they let me know whether it's covered or not. They recommend a service provider out in my area, I give them a call, they provide me a claim number, then the folks come out and do the repair. I get to book every year and I know what's covered and what's not, so usually there are no surprises. For example, I just had a water heater replaced and the installation that was done when it was initially put in many years ago doesn't meet today's code so they had to do some modifications and I know that they don't pay for that. It's an excellent service so I've been very satisfied.

I have used TotalProtect Home Warranty several times and I am very pleased with everything. I needed it because my house is older. Submitting a claim to them is fast. I call them up and their reps would give a claim number and the number of people to call. The technicians have been nice, professional, and good at what they do. The quality of work is great, too. We recommend TotalProtect.

HMS should notify the customers right away about the things that are not under warranty. They send the person to do the fixing and then say it wasn't under warranty to have the customer pay for the trip. Also, their claims reps are pretty friendly and they help but some of them are the pretty lazy type. But other than those, it's good. I don't see anything that I'm really disappointed with.

A home warranty was something I always wanted because when most homeowners purchase a home, they don't think about the breakdowns that happen during the process of paying for the home. A lot of times, those expenses are not accounted for. You can get so many problems in the home that just wears over, financially and mentally, and the home ends up vacant because you can't repair them because the money is not there. That's why I got a policy from TotalProtect and I liked their service.

We have had our home warranty with HMS for 10 years. Up until this last year we had not had any concerns however we have not had to file many claims. This past year we have had to file 2. One for our dryer and this last one for our hot water heater. The service company used for the dryer was horrible. The service provider for the water heater is great however the warranty company has been horrible. It has been almost 2 weeks and we have no resolution and no hot water.

It was easy to submit a claim with HMS Home Warranty over the phone and go forward. However, I spoke with different people and I felt not everybody was 100% on the same page of what was happening.

Our microwave stopped running and the first service person that was supposed to come out never showed and never answered the phone. So I called HMS Home Warranty and then I had them send out someone that was more reliable and they were able to fix my problem.

My HMS Warranty was provided when I purchased a new home in October of last year. I've submitted a claim over the phone for plumbing because I was not getting any hot water from my master bedroom shower. The customer service representative that I dealt with was great and the technician that came out to my house was good. The work was a simple fix and the quality was fine.

We've been using HMS Home Warranty since the August of 2014. We've had a couple of claims since and they've all been good. I've submitted through both online and over the phone and their reps were always very nice and helpful. The technicians have all been good, too, and they're always on time. It's really very easy and sometimes they schedule the appointment for me.

I consistently re-up with HMS Home Warranty every year and I have two properties on it. It seems we get great service and it's been a good deal financially. Neither of the houses is brand new and so they do have the occasional requirement. It's nice having a single point of contact and I don't have to have primes and subs. I go to HMS and they fix whatever it is. There's a central number I call in and they contact me back with a referral to a local company who specializes in whatever the malfunction is and then I contact the company and give them the claim number I got from HMS. The contractor company comes out and makes the repair or gives an estimate, clears it with HMS if I say it's okay, and once they reconcile all that, they go ahead and conduct the work. If there are incidental or extraneous costs that aren't covered then I gotta pick up the difference, but it's usually de minimis.

I've submitted claims to HMS over the phone for my washing machine and refrigerator. The customer service rep that I dealt with was good and so were the technicians that came out to my house. They did good quality work too and I have no complaints at all.

I wanted to have a maintenance program where we could have some protection, so when I learned about TotalProtect through our mortgage company, I signed up with them. Everything went fine when I submit a claim and they sent somebody out. A tech came in and said we needed a whole new air conditioning system, but the guy from TotalProtect came over and said that we didn't need one. So, it saved a lot of money and that was really an excellent experience.

We signed up for Total Protect Home Warranty in the fall and chose the more expensive option. In October, we submitted our first and only claim so far to repair our stove. We are now in March. We've had five technicians visit. Parts were ordered and some installed. Others never returned. There was never follow up to see if the problem was solved. Oh and the problem was that we were having to light the stove with a lighter. It won't start. October to March... and it still won't start. I called numerous times to follow up. Finally, they said they'd send out a new stove. It arrived today with the installation crew who said they can't install it because it's a non standard steel gas pipe and they only can install with flexible hoses. I called Total Protect again. They said from a steel pipe to a hose is an upgrade... and that I need to pay for a plumber to come out. Five months trying to solve this problem. 5 crews came out here. I have a stove in a box on our kitchen floor. I'm still lighting my stove manually. Here are my issues: 1/ there is no follow up. If I hadn't called, no one would have closed out my case. 2/ Bait and switch. When you sign up, they say it's all included, parts, service and everything. Once a guy comes out here, it's back and forth nonsense and no one takes ownership. Meanwhile, I keep paying out. A supervisor is supposed to call today. I'm ready to cancel the service. This should have been an easy fix.

Having a home warranty under TotalProtect is cheaper in the long run. They have always been able to get someone here every time we've called them, unlike the company we were with before where we would sometimes wait for days. On the other hand, we had a problem last year with something and TotalProtect wasn't able to help us so they didn't make us pay one month on our premium. Other than that, I love the technicians they send because everyone is so professional. I've been really happy with TotalProtect.

HMS Home Warranty was a company that was recommended back in 2000, when I bought my home. My claim submissions were always very easy because I didn't have a lot of stuff to deal with. First of all, I'd always look in my booklet to see if the issue is covered. Then I would call and state whatever problem I had, and they would tell me if I could have it fixed. There was only one thing they told me wasn't covered, and it was a pipe that burst in the basement and froze, but they still sent a guy out. Anything else I've ever called them about, they've sent somebody and had the problem repaired or fixed. All their work is contracted.

I've had HMS since I purchased my condo and when I submit a claim, I can usually access someone right away. Their customer service reps are good and helpful. Also, the companies they've sent out to my house has been good and the work they did has been great.

We purchased a house about 2 months ago, and everything looked fine. Then one day I found the sump pump kept running even the water was low in the well. I just unplugged the sump pump and let the backup pump take over. It was great to know that my HMS plan covers sump pump. So I filed a claim to HMS. HMS sent a service man to my house and replaced the old sump pump with a new one. When he did so, I was not home and my wife did. Once I came back from work, and checked the new pump, I found the power of backup pump was not working, and the power light was not even on.

We've submitted two claims with HMS. The first one was fine but the second one was a little more chaotic and it's not resolved yet. The plumbers are telling us that there's some fee that's not being covered. But when I called HMS, they're telling me that they've covered everything that was submitted. I don't really know where the problem's lying. If there's something uncovered, it needs to be discussed between the two of them before it comes to me. And when I called in to talk to the warranty people, they told me to call the plumbers. That should all be happening before the work is done, not like they should be coming to me telling me I owe $90 now, and they're already gone.

HMS Home Warranty came with my home when I purchased it. I had filed a claim with them before and it had been a quick, smooth process. I go online, fill up the information required, and then, it gives me a phone number to call to set up an appointment. There was an issue with my water heater not being covered but they were very helpful and resolved it that day. All the technicians who serviced my appliances have all been good. I would recommend HMS.

I've had TotalProtect for so long now and I had no problem with submitting a claim. I filed a couple of them and one was for the hot water heater. The reps and the technician are always professional so I have no complaints. The quality of the work performed was very good. I'm very satisfied.

HMS was part of the sale when I bought the house and I've had it since closing in August. I've submitted a claim once for my water heater. It was my first time and I did it online. It was fairly easy and their website is user-friendly. It was the Monday to Christmas and they got somebody out here the next day. The technician knew the area and knew what he was doing. He was very quick to get in, assess the problem and get the new water heater. He was done within an hour of coming back with the part.

Bank of America referred me to TotalProtect years ago, and I’ve been with them for over 10 years. I submitted a claim with them recently when the furnace went out at 1 o’clock in the morning. There was no flame to it, and I couldn’t get it to respond so I called TotalProtect that morning to let them know it was out. And then at 9:30 that morning, the furnace kicked back on. I was talking to the D & D Mechanical. They were going to come out here, but they said there’d be a service call and probably I’d be obligated to that. As long as the furnace is working, there’s not much sense in coming out. So, the gal at D & D Mechanical said they’d hold the work order in place through this week and see how it goes. If the furnace is still working, they’d just close it out.

I have been using HMS Home Warranty since I moved in last December. Their website is easy to use and it's also easy to submit a claim online. I just had to use the phone when I had no heat and the plumber said he was busy all day. So I had to call for another one. But their reps were very helpful on the phone and the plumbers or whoever I used were very good too. Even when I use somebody out of the network, they send me the difference or the money back quickly.

When we bought this condo, we asked for a home warranty and the realtor offered HMS Home Warranty. We accepted it and so far, I've only submitted one claim. It was for my furnace that went out which happened in December. Since I don’t have an email access and I wanted immediate response, I filed it over the phone which was easier. The claims reps tried to answer my questions. However, they were a little vague on the next step. The first woman I talked to said that I should hear from them within four hours. But I didn’t hear from them in eight hours, so I called back.

I've been using HMS Home Warranty for three years. I've submitted two claims involving my dishwasher. Both times, they came out, replaced it and fixed it. They have done a very thorough job and I've been impressed with the service. HMS has by far beaten anyone else out there. I've referred them to all the people around my neighborhood already. Keep up the good work HMS.

The seller purchased HMS Home Warranty when we bought the house in July. Submitting claims has been very easy. At first, we did it on the phone, but we've been doing it online the last two times since it's a very simple procedure doing it on the computer. The service people that came have been very knowledgeable and fixed the problem. We've had some issues with our refrigerator, freezer, dishwasher and the air conditioning, and they've all been repaired very well. However, we're still having some issues with the refrigerator and freezer. They've been here a couple of times for that and it's functioning well right now, so we're monitoring it. Other than that, I've been very happy with the service and the follow-up. Also, I've recommended a couple of people that they look into this company.

TotalProtect sent me something through the mail and I was with American Home Shield at the time. It seemed like the rate was a little cheaper so I decided to try them out. I usually submit my claims on the phone which is an easy process. And the reps I spoke with and the techs who came out were very professional. One of the techs even had to go up in the attic during a repair. I'm pleased with their service.

TotalProtect is awesome. I submitted a claim recently over the phone and it was automatic. I didn't talk to anyone and it was pretty simple and quick. I usually talk to somebody and their representatives were very nice and helpful. They also listen to my advice. One time I called in, I had an issue with my furnace. I told them I didn't like the guys they have sent. So, when they went to send someone out again this time, I told them I'd rather not. They said, "No problem" and set me up with a new company. The guys they have sent out this time were very good, nice, polite and clean. Everything was fine after they came out and I am very happy with it. I have also recommended TotalProtect to my sister. I have been with them for 15 years and have called in about seven times. They also give me free inspections four times a year.

My experience with HMS Home Warranty has been wonderful. The previous owner of my apartment had it, and then I renewed it. I'm satisfied with the service. Submitting a claim was fast. I did it via call, and there was no hassle on any part. Also, it didn't take long for the issues to get resolved. The first one was for the disposal, and then I called again for the heating system in December. The results were good. The technicians were courteous and they solved my problem. And because they were close to my home, it was more efficient for them to be promptly here. I would recommend HMS.

Our realtor recommended HMS. And being a first time home buyer, we don't know what to really seek or what to do. So, we figured if we have the warranty on anything, we'll always be covered. Submitting a claim to HMS is very quick. However, we may have some of their clients that don't respond sometimes. But as soon as I give HMS a call, they get a new person and it's like no time wasted. Also, one time, our heat went out at 11:00 and it has got to be the coldest day that we have for winter. So, I gave HMS a call and we got it fixed before the end of the day. The technicians that they sent were very helpful, too. They explained everything, made sure that they get the job done and they even call back to make sure everything is running smooth. I have recommended HMS to our friends that just bought a home.

I've been with TotalProtect for five years now, and when I used them last Christmas week, it was a painful experience. My hot water heater had gone out and leaked water everywhere. And since it was a couple of days before Christmas, they were really struggling to get someone who could provide the plumbing service that I needed. They kept looking and looking. And finally, I told them I had a plumber that was in my area. And they said yes. They would talk to him and make sure that that would be okay. I called the plumber and he called TotalProtect. And as soon as they got that phone call handled, he was here within an hour. So, it took a week and a half to get my heater done and it was not good. But it was Christmas and it finally did get done. I'm totally satisfied with TotalProtect and I really appreciate their service.

HMS replaced our old Rheem hot water heater with an American Hot Water Heater after it started to leak. The American brand hot water heater was noticeably different when it was installed, hot water was slow to flow, it was only 98 degrees at its hottest and it produced enough hot water for a 5-minute shower, a load of laundry, or washing dishes before having to wait for the heater to build up more hot water. HMS took our calls but never took any action. They promised a return phone call but never called back.

In 2006, my ex-wife and I had a home in Kansas City, Missouri and I looked up TotalProtect online and we used them there. Then I bought a home in Texas in November and remembered I had good experience with them back then, so I continued to use them. I called their 800 number because I needed some work done on my sink because it's leaking, and TotalProtect stated that they would have someone come out. They gave me the number to the individual company, and I called and made arrangements.

My wife is a real estate agent and HMS was the one that her agency recommended. Their warranty also seemed like a better package. I usually call them when I submit a claim because I can explain better what the problem is than trying to explain it in a box on the website. The claims reps have been very responsive and the follow up is good. I recommended them to several people. The warranty is a great idea and everybody should have one.

The home warranty company had to send out a different company to fix my furnace because the initial company (Reeves) kept saying they couldn't find the part and kept miss informing the warranty company. The new company that was sent out fixed our furnace the same day they came out. When I spoke with a supervisor from the warranty company, she assured me that they were looking into the complaint that we had against Reeves and more so because they kept giving them the wrong information.

HMS Home Warranty was our original warranty when we bought this house. On the first year, we had a claim and it all worked out, so we decided to continue with them. Filing a claim with them was pretty simple. We call them, file a claim, we are given numbers of people to call and get somebody out to look at it, and we also get choices on how we want it fixed. We’re happy with the work the subcontractors do, we’ve had no problems with them. Having HMS is working, so we’ll keep using them.

We’ve had the TotalProtect warranty for 10 years and it’s always been good for us. We had three claims with them recently. The microwave and the water heater went out and a circuit breaker broke in our box. These are all new appliances and I had this problem. The contractors worked on the microwave for about five times before they got it fixed. They put more money into it than it was worth. I bought the microwave for $600 at Sears a year and a half ago. They should have bought a new microwave. Although it all works good now.

When I bought my house, the seller had a one year warranty from HMS and it was transferred to me. I've renewed the warranty every year and this is my eighth year. I stuck with HMS because the price is reasonable. Moreover, I get a quick turnaround when it comes to reporting a problem that I have to customer service. I don't like getting the runaround when trying to get something repaired.

A year or two before we acquired a home warranty, I had moved in with my mother and she had a whole bunch of plumbing issues under the kitchen sink. Pipes had broken, and this cost us a lot of money. I'm on disability and she's a senior citizen, so it was very difficult for us and we figured the warranty was worth the money in paying for repairs in case that happened again. We signed up with TotalProtect and when the tech came out for the electrical work, it only cost us $85.

Our mortgage company sent us a pamphlet from TotalProtect, and since I liked the price and the amount of coverage, I chose to sign up with them. I started out submitting claims online and then ended up doing it on the telephone. They were very good about informing me of everything. When the first tech came, he checked out the furnace and told us what was wrong, and that I had to order a part. It took a week and a half to get the part, but now everything's fine and I'm very pleased.

HMS Home Warranty came with the purchase of my home and it has been great so far. They kept their word so I kept renewing their services. I have filed claim through phone and it went very well. Their process was easy. Their rep just asked me what's wrong and they took my name and address and verified the information. And then, they explained how they're going to take care of the problem. Sometimes, we hear from their technician the same day or the next day from the time we filed a claim. In fact, we recently filed a claim for a stove and their technician was very helpful. He had to order the parts but he fixed it the same day. He came back and it took 30 minutes or less and it went very well just as I expected. Overall, HMS is a good company and I've been pleased with them.

Our neighbor had a home warranty and he was talking good things about it. I also got one from Total Protect. I usually contact them online then they send me an email with a case number. Then right away they send me a name of someone to call. I call them and they make an appointment to come out and look at it. It's an easy process. The techs call first before they come, and once they do I show them where the appliance is and they go to work. I had a claim on my heater recently and I feel that the quality of the repair was good.

I requested a service call for plumbing issue. The technicians can out 1 1/2 late from scheduled time. Looked at my hot water heater and said it wasn't my water heater. Went to the bathroom, took the bath/shower on/off control off, told me it was the valve and it was broken. They could not repair it then because it was a big job. Was called by Total Protect the next day and told they would not cover repairs because the technician said it was the Hot Water Heater. I am now without a shower in one bathroom and still no hot water to that bathroom only. I had another plumber come and give me a 2nd opinion and he said it was not the Hot Water Heater. It was something to do with the bath and shower. Now Total Protect wants another $75 dollars to come back and check the shower which the technician took apart. I have paid way too much money to be told my items are not covered and for them to expect me to pay double. I am done with scams!

I always submit my claims with TotalProtect online and it's very easy. I usually get a response within hours of the very same day. The last time I called them was about the garage door opener. It went out, and they had a Sears representative come fix it. TotalProtect sends professional contractors and I’m satisfied with the quality of their work.

I first signed up when we had our mortgage with GMAC. Then when the mortgage was sold to someone else, it was still called Total Protection, so I've been with them quite a while now. I've had a really good experience with their claim submission. I call the problem in and then they give me a claim number and the person to call. Most recently, the air conditioner compressor went out and they turned it around real quickly, got it installed and working in less than two days, and I was happy with them. The tech couldn't have been nicer. We are completely satisfied with our experience.

Just key my name in it will show the whole event

Our home is about 15 years old. We knew that things would start to go and if everything went at once it would be outrageous so I thought it was a good deal to have a home warranty. The first claim with TotalProtect was very easy. When we had an issue with our AC we called the people up and they told us who to get a hold of, we did that and they were out the next day. The latest one was about our plumbing and the guy on the line really didn't seem to understand what I was telling him. When the people got there to fix it, I explained it to them and they were fine with it and understood me. The technicians have been great. I've told other people about the company trying to pass the word for them.

When I bought my property, the current owner had HMS and it came highly recommended. Submitting a claim online is pretty straightforward. I do all the pre-work with myself online. So, it's a matter of them calling and confirming the appointments. My last claim was for my heating unit and it was very good. The technician usually goes out and makes observations and repairs. Most of the time, it's been pretty quick. However, the other couple of years has been sub-par because I was having the same problem over and over again. But overall HMS serves its purpose and I'm happy about that. They're a good, reputable company and they got some nice contractors that work for them.

We've made a claim with TotalProtect and they've been very good about getting us somebody to come out and take a look at it. We have another issue that's ongoing, but our plumber is laid up with knee surgery at the moment so we're on hold waiting for him to get better. All in all, it has been a very positive and professional experience. We're very pleased with the technician and he's our guy of choice to do some future work.

Total Protect Home Warranty was initially offered to me when I bought my home. I’d usually call the 1-800 number to file a claim. When I first started, I got a person on the phone but now it plays the recorder. Their claims process is easy but it’s not personable. The technicians were excellent. However, I was disappointed that the deductible went up. I started 16 years ago at $50 then it went up to $75 and now it’s $100. They do send me a notice to let me know that it’s going up and I’m not blindsided. I was just curious why it would go up. Nevertheless, I have recommended them.

The customer service that we always got and the ease of use are the reasons we chose HMS Home Warranty over other providers. I can either submit our claims over the phone but most of the time we do it through the website with our log in and get everything that way. It's very self-explanatory and they have listings of examples of issues. The techs come in about 48 to 72 hours depending on the problem but the air conditioning took longer 'cause of the season. Our last claim with HMS was for the toilet. The plumber had all the parts in his truck and he had it fixed within an hour and a half from start to finish. The toilet is working great since the repair. All in all, I'm satisfied with my experience with HMS.

We got a one-year contract with HMS in May and we've had submitted claims several times already. Each time we've had a claim, we phoned in. It's been a very easy process and we've been very pleased with the experience. We've had them out twice for our HVAC and once for the air conditioning. And also a couple of times for the heat and the furnaces. The most recent claim that we had was for the dishwasher. They came out the same day, which was really common with them. The tech was very knowledgeable, knew exactly what was going on, and figured it out pretty quickly. It turned out that it was just poor maintenance by the previous owner. It was clogged up pretty badly and he cleaned it all out for us. He got it running so I was quite pleased with that.

TotalProtect Home Warranty sent me something through the mail and I chose them because they are cheaper than the one I had before. They also got more coverage than the other I used to have. Submitting a claim is easy. I've been doing it over the phone and the reps are friendly. The last technician that we had did a good job but the one before, when I had trouble with my shower, is not so good. We recommend TotalProtect.

Submitting a claim with HMS was very easy. I called their claims rep and he told me what to do. They called this particular heating company and they gave me a case number for my furnace. Then I called the service technician and he came out the same day. He took care of the problem and was really professional. Overall HMS is well worth it and I'm really glad I signed up for it.

Total Protect was suggested to me by my daughter. I've had them for about 8-10 years and it's easy to submit a claim. Most times, I call in and someone takes the claim. The last two times, I’ve been denied because it wasn’t something that was covered but for the most part, the majority of them have been taken care of. Their reps are very helpful and have explained things. When they say my claim is not covered, I'd check in the manual and that's what it says.

Thanks HMS National for hearing my complaint and solving the problem I had, everything worked out perfectly.

When I went to my bank they had a thing over there talking about TotalProtect and I saw what it had covered if you had that type of program so I signed up for it. I had an electrical problem and the guy who came out was pleasant. I told him that the light switch on the wall wasn't working. But when he checked it out he said there was nothing wrong. Then he said he went around the room and behind my entertainment center is where the problem was. He told me he changed the wall socket over there and that I wouldn't have any more problems.

HMS Home Warranty was recommended by the realtor when we bought a property. We just trusted that and we've been very happy with it. We have one claim. The water heater was leaking, I called and they immediately took care of it. No big hassle, they said, "We'll get an appointment... here's the person. We'll have them call you and set up the time." They approved whatever needed to happen and they talked to the people that came out. Their claims representatives were very knowledgeable. They knew what I needed to do, they're really amazing.

The warranty I had was up and its price was too high so I tried out TotalProtect as they covered more service. I had a mechanical breakdown with my air conditioning system and called in to the 1-800 number. A representative took the information and was friendly. Within eight hours I had a technician dispatched. He came, diagnosed the problem and did the job in a professional manner. I would recommend TotalProtect to a friend or anyone. They are quick and dependable.

I called Total Protect and told them what was wrong. They took the information and kept me on the line then gave me their information. They were very courteous and answered all my questions. The technician that came out did a really good job, explained everything and was really friendly. However, the deductible used to be $85. When they came to solve the problem about my heat in December, the deductible was $100. I’ve never gotten information on why they added the extra dollars If they were going to raise the deductible, it seemed like they should have sent me a letter. Nevertheless, I would recommend them.

The people that I bought my house from passed HMS over to me and I've had it for at least 16 years. I stuck with them because it covers everything. I always call for my claims, then they give me a claim number, and give me a company's number. But HMS call them too and set up an appointment. And then, if they set up an appointment for me, they call me back immediately to tell me the details. The last time I submitted a claim, my sink was leaking. They came out and it took a couple of days to do the job. It wasn't a problem because I had a bucket under the sink, so it wouldn't drip anywhere. The repair guy was a very nice man, and he actually installed my water softener here a couple of years ago.

HMS Home Warranty was recommended to us when we bought our house recently. Submitting a claim to them was very fast and easy. I just gave them a call and they called back within the next day to schedule an appointment for someone to come out and fix the refrigerator. I'm very pleased with the technician's quality of work. He knew all about it and he fixed the problem right away. He was very personable and he also cleaned up everything after. Plus their claims representatives were absolutely courteous and knowledgeable. Overall, they were very professional.

I've had a couple of claims in the first year and everything went very smoothly. The technician was very courteous, and explained what was wrong and what he could do to rectify the problem. I'm pleased with HMS at this point. It's a good investment.

TotalProtect was good. I called their telephone number and they gave me the name of the person to call to fix the furnace. It took a while for them to get out here, which I was concerned at because I care for my 88-year-old aunt. But I do have a fireplace and I do have an electric heater that I put in her room. The problem was that first, they said it was the master computer chip. Then they came and brought a new one and brought it back and my furnace still wouldn't start.

We got HMS Home Warranty when we bought our house. So far it's been fairly good. We had a claim against our garage door opener and then also with the heater. I told them what the problem was and they worked on it. It was a very good experience with quick response.

HMS was here when I came 10 years ago and I really like their service and policy. They have been great and easy to deal with. Submitting claims is simple, prompt and proper. The technicians have been polite and cleaned up after themselves.

Our most recent claim with TotalProtect was for the dryer in the house. My wife was very pleased with her interaction with the rep who sounded concerned and gave her some suggestions and came up with Sears. It was very professional and caring. Then the technician was excellent. The first time he came, I was the one who received him. He checked and noticed that the motor needed to be changed. He explained it to me and he was very friendly and knowledgeable about what he needed to do. When he came back to the motor, my wife was there and he gave her a few tips about the best use of the dryer.

My realtor uses HMS Home Warranty the most and has the most success with. So, she told me to use them. Claim submission is an efficient process. It's simple to submit claims. Somebody contacts me right away and comes out. The technicians have all been very professional, efficient and did the job. I had one instance where the vendor was a little hard to get a hold of so HMS referred me to somebody else. The reps have been great. Being a single female, it's nice to deal with professional people. I would never know what to expect sometimes when it comes to home repairs or anything that traditionally a lot of men handle. Coming from that standpoint, my experience has been great and positive. Everyone was honest, did a good work, and I didn't feel odd having anyone in the house.

I signed a contract with Total Protect because of an endorsement I received from my credit union Pentagon Federal. I have had this contract approximately 2 years. The fist time I submitted a claim they were pleasant and responded promptly with solving the problem. However, I recently submitted another claim regarding the overflow drainage pan on my water heater. I know this because my homeowners insurance adjuster looked at the issue and determined that was the problem. So instead of filing a claim with my adjuster which would have been more than my deductible ($500) my adjuster suggested I contact Total Protect to do the necessary repairs. After submitting the referral a technician was dispatched and afterwards I received a phone call from a Total Protect representative who identified herself as Chelsea. She stated the call was being recorded and proceeded to tell me that I would have to pay $975.00 for permits and code compliance according to Section 4, para 5 of my contract indicating the hot water heater needed to be replaced. I asked her how much did it cost to replace the unit including labor,, she stated she was not allowed to disclose that information. I then explained to her I don't understand how the unit needed to be replaced when my homeowner insurance adjuster stated it only needed a minor repair. She became argumentative and I told her that I was not going to have the service done. She then stated that I could still have the service done and they would cover up to $675 in repairs if I chose to use a different company. Within, 15 minutes later she called back and stated Total Protect would not be able to do anything because the unit was installed incorrectly. Question, how did the unit go from needing to being replaced, to being not part serviceable because it was installed incorrectly? Totally confused I asked to speak with a supervisor. She transferred the call to a supervisor named "Tai", who basically said nothing but confirmed what Chelsea stated. Needless, to say I will not be using their service to resolve this issue as it stands. Hopefully, someone from Total Protect will respond to this complaint and a resolution will be met. I kinda got the feeling they wanted me to cancel my contract with them.

I've had TotalProtect Home Warranty for years and they have worked out good. We've had several appliances that needed repairs like the ice maker and the freezer, the vent above the stove and garbage disposal. We have a quick, easy and excellent service while submitting the claim and their rep was courteous and able to answer. So far, everything has been repaired or replaced and I'm very satisfied with TotalProtect Home Warranty.

HMS Home Warranty was part of the package when I purchased a house in July. We've only had to submit claims three times, two of which the staff were able to help. It was a little confusing on how things worked at first. But they gave me the name of the service people that I needed to call, which involved Derheimer's in all cases because they were all plumbing issues. Derheimer's came out quickly and performed admirably. They're very personable, professional, and walked me through what my issues were and what they were going to do to fix them. The claim went quite smoothly. I was very pleased.

I've been with TotalProtect for years. I'm getting up in age and I can't do the things I used to do. The cost of repairs today and getting repairman are astronomical. So with a big house and a lot of appliances, it seemed reasonable that we get a home warranty. I'm satisfied with the service I've received. I've submitted claims several times over the years. Usually, I place a phone call, I get a quick connect and a reference to whatever it is I need, and within the first couple of hours everything is established as far as when things will be repaired or scheduled.

It was the realtor that offered HMS Home Warranty to us when we bought our home. I seem to have a tendency of buying older homes and so it's always my safety to have a home warranty. I've had American Home Shield in the past and they were okay, but HMS is better. When handling claims, they're always prompt and good to my liking. Everything has been great. I plan on renewing as things will continue.

I originally chose Total Protect because of the reviews. I should have listed to some of them about how they will do anything not to repair or replace what has failed. I had a recent new plan with them where it include my heat pump. Roughly 6 weeks later a notice the air coming out of my vents was no longer warm. Everything was in good working condition prior to signing up. When signing up, I asked when the inspection would take place. They told me it was not necessary as long as everything was in good working condition. I placed a claim with them and stated this plumbing, AC and heating company would be contacting me. They never did and I had to call this company. I will not mention this company's name. This ac/heating company shows up in an unmarked, no company named van. My first hint of a problem. The technician inspects my unit and stated I have a couple of leaks. Something to mention. He asked my what I thought the problem was when he showed up. If I was a professional AC/heating guy, I wouldn't have to hire anyone. Hint # 2. He came into my house and stated there should be no reason why this should not be approved by Total Protect. The next day I called Total Protect and they stated it was declined because of wear and tear and pictures showing rust and corrosion. I said that was really strange because this was a newer unit and I couldn't see any rust. I said I wanted to see the pictures and they said they didn't have them yet. Then the CSR stated they haven't received the pictures yet. Very strange! When I contacted the service company, the same technician was extremely rude and said he didn't have any pictures and basically hang up on me. I called Total Protect back and spoke to a supervisor. She kept on referring to something about how the link couldn't have happened in 10 days and this was caused by wear and tear. I didn't know a supervisor, wherever she was out, could determine when the leak occurred. Home warranty plans are meant to protect your property. You purchase plans for protection down the road. Everything has wear and tear and to tell someone it's not covered by wear and tear is a joke. I'm out approximately $268 for a broken heat pump and still not repaired. Yes, opt out of the plan and of course they charged me for that. You can hire this company if you like, but do you due diligence first.

We were talking to people about whether it was worthwhile to have something cover certain things being that our house was not new. Our realtor suggested HMS Home Warranty. You just call them up to submit a claim, explain what's going on, they give the claim number and you call and/or they help you contact the actual company that can do the work. And then, they come out and take care of it. Most of the contractors have been extremely professional and they have done what they needed to get the job the done. Everything has worked to what we had expected so it feels like we're getting our value's worth of security and at the same time, we're able to get things done.