Cinch Home Services Reviews

The quality of the vendors that TotalProtect sends is excellent. The vendors are friendly, well-trained, polite, decently dressed people with good attitude and they seem to know what they're doing. I had another home warranty plan, Colonial Home Warranty plan and they were a scam. They said they couldn't fix my stove and they tried on and on and when I switched over to TotalProtect, they sent somebody out and he fixed it. And the same stove broke down again recently and the guy came out and there were just some screws tightening.

When I submit a claim, I call HMS and tell them what the problem is and then they call me and let me know who is going to come out once they find somebody. If there's a part that they have to order, they let me know about it and when they'll be back. Then another company calls me and lets me know when the part's back and when the technician would come. They also let me know the prices, half now and the other half when they come back out or when they finish with doing the work.

The previous house owners had TotalProtect and suggested that I use it. It's great submitting a claim with them and I do it on the phone. It's always been good with the claims reps too. The technicians were all wonderful as well. It’d be great though if there’s any updated booklet or information that TotalProtect could send me. I've gotten an update from them once since they changed their name.

I've had HMS Home Warranty since I've owned my home, and that's been over 20 years. They are also our preferred vendor at the real estate company I work for. I have an older home, so to me, it's a peace of mind. I'd rather pay $400, $500 a year than worry about bigger bills and I think there's value to it. I've submitted claims online and in person and I've had several submissions throughout the years. I've had my air-conditioning unit, water heater unit and heating system replaced and a few other minor repairs. My last submission, I couldn't believe how fast HMS reacted and how nice they were. I talked to them right away, and they took care of the problem that day, so it was very quick and efficient. I can only recall one vendor complaining about how they aren't really paid well by the HMS, but other than that, it's been a positive experience for me. I was very impressed.

We own a home and things break down. I thought it was a good idea to get some extra protection and my son-in-law gave me TotalProtect's name. It has paid off. It's easy to submit a claim, although it's a slow process and can't be helped because they have to get the contractor, give me the number, and then I have to call the contractor to set up an appointment so sometimes it takes a couple of days. Whereas if I call the repairman today by myself, he would probably be here today. But it's worthy to me because of the protection.

I'm a widow and with only my income, I needed some sort of backup just in case so I got a home warranty. The first time I called in a claim with TotalProtect regarding my furnace, it was the easiest phone call I ever had to make. The rep was very helpful and she told me the coverage that I had. She also told me not to worry about it and that they would find a person in my area, and let them know after she gave me the information. She gave me the name of the company to call and I called them. They called back within a few hours and a technician was out the next day.

When I went to purchase my home, the seller gave me a one-year contract with HMS and I stayed with them ever since. I filed a claim for a leaky pipe in my ceiling and it was a pretty easy process. The technician was very friendly and he explained to me what the issue was and what he needed to do to fix it. I'm pretty satisfied with the quality of work.

Previously we had required service to a refrigerator that could not be repaired. We had great difficulty getting help with the matter until I posted a negative review on this site explaining the situation. After the review we were contacted by Johnathon a representative of media relations department. Our refrigerator matter was finally resolved and we were extremely happy with the outcome. When our oil burner furnace needed repairs Jonathan was incredibly helpful in managing the situation. His immediate help got us a quick repair and we have had no further issues and kept warm during the extreme weather events we have had in our area since January.We were so greatful for all of his help. Were it not for the Consumer Affairs website enabling consumers to be able to write reviews we might never have reached a positive outcome.

TotalProtect is a really great company and has a good service. I would highly recommend them. I used to have another home warranty that wasn't worth a damn and I mentioned it to a friend of mine who had TotalProtect. I then contacted TotalProtect and switched over and I've been very happy since then. If I call right now, I would have a claim in 3-5 minutes and I'd know who's the contractor and have his phone number. The contractors immediately get the claim as soon as I get their number. If it's a workday, I can talk to them within just a couple of minutes. I'd normally call them before they call me. Then they'll come out and either fix the problem or get a new one if it can't be fixed. I got a brand new $1000 refrigerator a few months ago because the old one wasn't made anymore and its part was not available. So they're the best.

I was gonna cancel HMS Home Warranty because I didn't see any need in it but my wife convinced me to keep it. And you won't believe the things that started happening once we bought this house and kept that warranty on here. We've had troubles with our stove, dishwasher, central air-conditioning unit, furnace and garage door, that's a lot to happen in one short time. We knew that there was a $100 deductible and we thought, "Well, that's pretty high for each of them." But when you have many things go wrong as we did, then all of a sudden it's like, "Whoa, we really came out ahead on this deal." They're losing money on us, trust me.

We were very pleased with HMS. Hector and everybody were very nice. When I reported, a person called me back and gave me the information I needed so the process was quick. On the other hand, I wasn't happy with the person who came to install the unit. They told me that he would spend six to seven hours so I took one of my vacation days. The installer came late and only spent one and a half hours. He also left a mess and didn’t clean. That wasn't professional. In spite of that, my husband and I will renew next year because I really like the treatment and the service that HMS gives to us.

I one of those people who prefer that people show me what they can do rather than they tell me about it. As anything can go wrong, I got TotalProtect. I have to have a plumber and an electrician, and it's going to cost me more than what I'm paying them in premium. With TotalProtect all I have to pay is the $75 service fee and they handle the rest. I had technicians come out twice, and I got good results.

We purchased our home in mid-November and moved in early December. Two of the toilets were leaking so I called the warranty company that we had via the closing on the home. They sent someone from a local plumbing company who replaced the insides of the toilet tank and told me they were not sure that the other toilet was covered. Apparently one of the screws holding the toilet down had deteriorated and was no longer holding the toilet to the floor and it was leaking. The technician instead wrote that it was put in wrong rather than stating it had rotted, so of course it was NOT covered. I told him that I had company coming in a few days and he said he would call the next day to let me know if it was going to be covered, but I never got called. Instead I called them and found out that it was not covered due to it "being installed wrong".

Sorry for the lack up update. I was indeed contacted the day after writing this review and the full amount of reimbursement was approved and handed off to whatever team does disbursement.

I then when to my 2nd thermostat and turn it on, now, the system work perfectly, I call Total Protect and let them know what I found out and ask if I can have the technician back for him to check what is going, they refuse and said, because they said I need a new system, they will not sent the technician out again, I said for a second opinion, they said I would have to open a new case and paid the $100 deductible again, I told them, it is like your car have a flat tire, and when you go to repair it, they said you need a new car, this is crazy! Today is Jan 9, 2017 I still have the problem and they refuse to send someone to diagnose the real problem, to me it look like a simple short somewhere. I'm done with them and will change company in the end of the month.

My home was gonna be 30 years old so that's why I got a home warranty and TotalProtect was offered through CitiMortgage, my mortgage company at that time. They built directly through my mortgage so I just added 37 bucks to the mortgage. It was really simple and I didn't have to write another check though now I pay it via automatic withdraw. Submitting a claim is really easy. It's understanding what my part of the billing is when things start being repaired is what the questions always are.

We've had a couple of different claims and they all went very well. The reps were very helpful and friendly. The contractors did a good job for every claim we had. Overall, I recommend HMS Home Warranty.

I call TotalProtect to submit a claim and usually the provider calls me. But for the most recent claim, I called TotalProtect and then they told me whom to call. Their techs who came did fine and they had good quality of work. There was a plumber named Mark who was great. He did the work and answered a bunch of questions. TotalProtect have been very good to me.

We used our home warranty when we started having issues with our furnace mid December. The technician came out and assessed the situation after needing 2 visits to confirm the issue. We needed a replacement of the indoor portion of our furnace but with it being 2 days before Christmas we were aware there would be a wait, which was fine, I understand it's the holidays. We hear nothing until December 30 when my husband calls to see what's going, I mean we had been running our emergency heat at the technician's suggestion for quite a while, it was time for someone to say something.

Our hot water heater went out on 12/31/2016, as well as having a leak from the main water line. Was not able to reach anyone on 1/1/2017, despite their claim of 24 hours a day, 7 days a week. Finally reached someone on Monday, 1/2/2017. Original vendor assigned to us couldn't come out until Friday. This was not acceptable, we have an infant and already had leaking water and no hater water for 2 days.

I bought a house 5 weeks ago with this so called warranty service. I have had to call 4 times for the same problem (Yea I was sold a lemon). Anyway, I wait each time 20 to 50+ min. Wait 4 to 5 days for service and the same problem is still happening. By the way I live in Ohio. It’s December and January and have little or no heat. Wish I had been able to choose my warranty co, but obviously I didn't. Funny when I complained. They called me everyday when I went outside their options and thought it was fixed. Another cold front here and guess what - I and my handicapped daughter with a BAD HEART are without heat and on the phone for 55 min waiting for no help AGAIN!!!

It's really easy to submit a claim to HMS through the internet with a turnaround of less than an hour. Once, I was in a bit of trouble with one of the contractors because they keep getting the wrong part and so the equipment still has not been fixed. It's been over a month. It's a problem with the heater so with this cold weather, it's important. But the other technicians have been great.

I have TotalProtect for so many years. I usually submit my claim over the phone and it normally works very well. However, the last time was kind of a big comedy. The rep gave me a phone number to call and it was to a plumbing place. I told her it's a stove oven issue and she said that's who I should call so I did thinking they've gotten into some other line of business in addition to plumbing and heating. But they haven't so I had to call back and get a different number. It ended up being Sears I should have been calling. But overall, I've had excellent customer service from the TotalProtect people, that's why I keep them. They're efficient and professional.

Submitting a claim with TotalProtect has been great. I either go online or call and they give me the number of the vendor. Then they usually call me or I call them and they make an appointment. They are usually here very timely and do their job. My experience has always been very satisfactory. As a matter of fact, one time I had an issue with my microwave and they couldn't do anything about it so they replaced the whole thing and that was great. I've recommended TotalProtect to a friend and have bought the warranty for my mother.

The real problem comes with all the disclaimers about what is actually covered on each repair. I found out even though things are covered, they may not be completely covered. So here is where things get really bad. I called to update my plan and once I finally got someone on the phone, they changed the plan and continued to charge me for the new and old plan. I stayed on hold for hours and days trying to get this corrected. All was good until I sold a home and tried to cancel the policy. Again, on hold for over 1 hour to cancel. Said it was done and even got a confirm number. Today I saw a charge on my credit card again for the cancelled policy. Again, sat on hold for over 1 hour to be told nothing was done and that I needed to be transfered. I had to sit on hold all over again. Every time I asked for a manager, they ALWAYS refused. It seems they play the same game and just refuse to stop charging you. At this point I am now hoping they cancelled both policies. To be safe I am telling my credit card to refuse all charges from them.

Very inconsistent and highly unaccountable. Most problems are outside the scope of coverage so don't bother using their service. We had their premium plan and it barely covers anything. I currently have a broken heater that a technician looked at 10 days ago and 'ordered parts for'. We haven't heard from him since despite numerous efforts to reach him. To top it all, Total Protect just informed us that the failure wasn't covered after we called Total Protect ourselves.

I'm very satisfied TotalProtect's customer service and how they handle the claims. I could submit claims online or call anytime and it's very easy to do. Whatever was fixed have not been broken again and I didn't have to call again. Everybody that I have talked to is nice and very helpful and whenever I needed the service, it was there. I've been keeping the same warranty and have highly recommended it. I even recommended it to my daughter.

Our washing machine broke down a week before Christmas. We called the next morning (Dec 19) to file a claim. Technician didn't come out until 8 am Thursday morning. Received a call at 8:30 am from HMS warranty that we will be contacted within 1-2 business days. No one ever called. Called them yesterday, Tuesday, Dec. 27 and was told our claim was still in research and no decision has been made yet but I should hear something in a day or so. Called this afternoon and was told our claim got lost! Won't hear for another few days. Seriously!!! We have 4 teenagers in sports and no washing machine for 2 weeks. Very poor service with no sense of urgency to get our problem resolved. I would never recommend this service and will not be renewing.

We had a concern with the air conditioner one time, but whoever TotalProtect sent out never showed up. But except for that bad experience, everything is going fine with TotalProtect. They have a very easy claims process and it's great talking to their claims reps.

I was looking to change from the provider that I had before and found out about TotalProtect through an internet search. I have not heard anything about it in particular before. It provided overall coverage that I need and the pricing was competitive. So I thought I'd give it a shot. So far, everything has worked well. We’ve submitted two claims. It was easy to do online. The follow up was quick and I've been happy with both of the providers that they sent out. Both of them have been very good and thorough. Sears was the first one and then, Wave Plumbing was the second. Both were great. I'm very happy with the work. The young man that called to go over the second claim details was absolutely wonderful. He went above and beyond in explaining everything, looking at options for us to save cost, because the pieces that were not covered on the repair were pretty costly. So he gave us some input on that and really helped and that's very different.

I called these people to get service on my Samsung Washing Machine., and they started telling me about all the recalls on a different type of machine. Then they started reading me the contract's fine print when i told them, I did not know what the problem was - just would not work. Then, MORE BS. I told them to cancel my contract as of that minute. Had to tell them AGAIN the next day email. STILL WAITING FOR MY REFUND - STAY AWAY from these crooks.

HMS Home Warranty was given to us for 12 months for free in the sale of the home. Most of the time, submitting a claim has been great. However, one time, the contractor took a little bit of time. One winter, our furnace went out and it happened when the temperature was 1 degree and was dropping down to -20. They had to get it approved and a part wasn’t available. Then they had to order it and it was shipped in. So we went three days with no heat in this house. It was tough. Then the guy that put the furnace in and took everything out put the unit back together backwards. So when I called and got someone else to come out, they were able to see that it was done backwards and they had to fix it. So I just had one real experience with one bad situation. But other than that, it's been easy and convenient, and I've been really happy about them. Their claims rep have always been very helpful and try to help out.

When I purchased my house, the insurance from HMS Home Warranty had been free the first year but I make payments now. It's very easy submitting a claim with HMS. I haven't had any problems with it. The technician who came to service my appliance was great. HMS does good work but I hope they stop raising my bill.

Having TotalProtect has been really good. They've gone through my washer, my dryer, and my heater. On my furnace, the company that was supposed to call and set up an appointment, never called. It was pretty cold in the house. So, I had my own guy. He had worked on it before because it was pretty cold. I was in a pickle because I got to get it fixed. I can't wait days and days for the heat to work. But then when we called TotalProtect, they said they would take care of the bill for me even though I went through my own person. I was very appreciative of them doing that. It was wonderful and I was very pleased.

I had been paying monthly premiums on this plan for years. My water heater stopped working and I called. They gave me the name of an outfit who could not even come out to look at it for four days. When the technician told them it needed to be replaced, "Total Protect Gold" told me I had to wait until they ordered it which would then be shipped to this small contractor, and the contractor said it sometimes takes this warranty company a long time to order and ship replacement parts or appliances. In addition to my $100 deductible "Total Protect" told me I had to pay for additional cost to install it, (over $230) and they would not give me an estimate as to when I could expect to have fixed, as they didn't consider being without hot water an emergency. I explained I was a senior citizen and ill and all they kept saying was it was not an emergency. I am still without hot water, no estimated date of repair, no answers at all. This company took many years of premium, no concern about health, horrible customer service. They seem to want to avoid paying legitimate claim. Completely misleading advertising. I would advise other senior citizens to think twice before paying this company high premiums for horrible customer and bad claims service. They do not care about seniors, and when you do have a claim they do not respond promptly. It appears to take advantage of people, collect the premiums and then work with low service contractors.

I never had a problem submitting a claim with TotalProtect. It was pretty easy to do. The technician told me what was going on during the repair and I'm happy with his work. I would recommend TotalProtect to a friend.

If we had a major problem with my home and my mother-in-law's house, we wouldn't be able to come up with $4,000. When I got the advertisement from TotalProtect, I thought about trying it out. When my mom told me that she had some issues with her stove, I told her that I didn't want her to worry about anything else so I was going to take up TotalProtect for her house, my mother-in-law's house, and my house. I'm 65 and I needed to know that we had some protection on these three houses.

The real estate agent who helped us buy our home had known about HMS, and used them, and had an account with them herself for her own home. She became a friend of ours and by the time we bought the house, she said that if we're not gonna buy this policy, she's gonna buy it for us. So if she believed that strongly in it, I'll buy it. We've been in it ever since. We've used HMS for a whole variety of things and they’ve been great. We used to submit claims over the phone, but now we do it online. Then they give us the name of the company and a phone number. I call them and then schedule an appointment with them.

The first time we used HMS, we didn't like the company that they picked but we were stuck with it. The air conditioner went out and they sent a technician out here. They fixed the AC but it went out again so we had to call them back. We asked HMS if they could give us somebody else and they told us we would have to pay for a second service call. During that time, we should've been put in an emergency status because it was 95 degrees in the house all the time and we had to buy a window unit. I went up the ranks with them and asked if somebody would pay me back the window unit. The manager called me back the next day and said they couldn't pay for it.

Our furnace quit working 10 days ago. we called Total Protect and they sent someone out 3 days later. The guy was nice but didn't have anything that could be needed to fix the furnace. He had to go buy a part at a hardware store which was a joke because the blower motor is the problem not the capacitor. When he found the capacitor wasn't the problem it was the motor he said the store had to order it and took our 100 dollar deductible and left. The store had the blower motor in stock because I called. These people just wanna sell you something. They told us they wouldn't replace the blower motor because that might not be the only problem. What they will do is sell us a whole new furnace. We gave in because we have to do something. So now we have been waiting on a furnace freezing our butts off. It hasn't been a Merry Christmas.

The claims process is pretty quick but the problem I have is the appointment is sometimes three days later. Another concern is for my washing machine which is 18 years old. The Sears technician came out and said he won't replace the washing machine but he could try to put something on it to fix it. That's what I didn't like about it. What's the reason of having a warranty if they're not gonna replace an item that I had for the last five or six years? Other than those, everything else went fine. Their claims reps and the technicians they send are always efficient and always good. I have recommended TotalProtect to other people including my sister who got it. And I also told about TotalProtect to my neighbor across the street, and they'll try to get it, too.

When we bought our home in Bowie, HMS Home Warranty was one of the options to go with. We enjoyed their service so we stuck with them. Submitting a claim with them is easy. I prefer talking to people because I have questions about things before and I'm a planner, so I need everything straight in my line. The claims reps have always been very courteous and knowledgeable of what we needed and what we're able to get. The most recent claim we did was online but painless. The technician who came out was very nice, knowledgeable and quick. He told us that if we had any issues, we can call and they'll come back to make sure it's fixed right. We like HMS so much that when we bought our second house and the one year with the other company was out, we quickly switched. So far, we haven't had any complaints and we're very happy.

The people who TotalProtect had originally called to give me a call never did so it was disappointing on that part. But the second people that I had called were great. They were right on the issue and that was good. Their guy was real professional and really nice. The quality of his work was great. And then, about a week later, the other people called but I told them I'm done with them. Nonetheless, it's been a great experience with TotalProtect. I would definitely recommend them.

HMS Home Warranty came with our home when we purchased it and I've just been extending it. I submit claims online and it seems to work pretty good. Their technicians have all been friendly and helpful, and got the job done quickly and the work has been excellent.

My bank sent me something in the mail saying that TotalProtect offered a home warranty. My house is 16 years old and most of the stuff are original so I thought it would probably be a good idea to acquire a home warranty. Submitting a claim to TotalProtect was very easy and they provide very good customer service. The lady that we spoke to was very pleasant. My wife mainly dealt with the technician who came to service our appliances and she said he was very nice and professional. I've already referred TotalProtect to family members. I'm very happy. We had no problems whatsoever.

HMS Home Warranty is very professional. When something breaks, I call on them, they come out and fix it, I pay the deductible, and the claim is taken care of in a timely manner. I cannot really ask for more than that. Whether the claim is provided through a phone call or online, I receive responses in a timely manner which sets the process in motion and the repairs are completed. I’ll recommend HMS Home Warranty to anybody.

Our real estate agent's customers have been using HMS Home Warranty and they don't have any negative feedback about the company. I had my furnace and air-conditioning replaced in the same week thru them and submitting a claim has been really easy so far. I called and did the automated system then somebody gave me a call back to let me know that the claim has been approved. Right then and there when I called, they gave me the name of the provider that's gonna come out and service my problem. For the two incidents, the contractors have been knowledgeable and reputable. Everything's been really good and so far, everybody has been really helpful.

I have second home that I didnt use it too much. The appliances are a little older and if their warranties cannot cover them, I figured I should use a home warranty. I got TotalProtect. I was not very happy the last time I made a claim because when I called for my air conditioner, it's all automated. I couldnt talk to anybody and explain what I needed. I had to play with a menu for 20 minutes until I could finally talk to somebody in the company. I live in an area where there are not too many companies that service and when I filed a claim, my automated attendant took all the information and sent it to a company that was 50 miles from here. Those guys are not going to come here just to check my air conditioner and I needed to talk and explain that to somebody from them but I couldn't. They should find somebody in my area.

I submitted a claim back in the summer time and that worked out pretty well. But last month, I submitted a claim for a wall oven. I placed my call November 21st and on the 16th of December, my oven is neither fixed nor replaced. They have sent three companies that looked at it and said that they can't repair it and could not replace it without HMS making a decision. Instead of replacing, HMS keeps on referring a new company. They have been giving me a little bit of a runaround. They are now sending a fourth company and I'm going to see what happens. If it happens again, I will ask for my initial fee that I paid for the first year. Then I'm going to report them to RE/MAX 100 who referred me to them because they're putting their name on the line saying, "This is a good company to use." I'm hoping they will give me my money back so I'd move to another company or worse case is I buy a brand new oven. I can't keep going through what I'm going through.

I’ve been with TotalProtect for eight years now and my experience has been wonderful. When I call and make a claim, they try to get the company that I prefer. And they work so expeditiously. It's fast and I have not had any problems with TotalProtect. All of the technicians that they sent were very courteous.

When I submitted a claim with HMS Home Warranty, it went easy and smooth. They took care of everything in good time but the technician that they first gave me didn’t show up. I called them but they never picked up the phone. So, I called HMS back and they gave me the second technician who came right away. He was a very good person. I will recommend HMS Home Warranty to anybody.

We’ve submitted three claims with HMS Home Warranty in the last two and a half year and so far, everything has been good. The service itself is very timely and there’s no downtime. When my hot water heater went out, HMS directed me to a company right way. There was a little bit of a downtime but the contractor was the one slowing that down. Once they came out and made the inspection, they didn't turn it in that day or the following business day. Other than that, I'd recommend HMS to a friend.

They’re really good at getting back to you and responding to what you ask them to do. If they can’t get it done when they think it should get done then they’ll tell you why. The claims process is really easy. You call them, you get a number and they’ll give you a name of who’s involved in my local area. Then I contact them and TotalProtect Gold contacts them and it works out really good. This summer we had a problem with our air conditioner and it was 95 to 105 degrees. They negotiated with the contractor guy to deal with some overtime on a Sunday. I didn’t expect it until Monday and it was done Sunday middle of the day. The technicians' quality of work has been good. I’ve recommended them to other people.

TotalProtect is fantastic and I have no complaints whatsoever. They came here one day when I called up, took a look at everything, went back and got the hot water heater they needed. They said they’d be here 9 o’clock and sure enough, 9 o’clock they were here. They put it in, cleaned up their mess and did exactly what they said they would do. They did a wonderful job and if I need them, I’ll call them again.

Our agent told us about HMS Home Warranty when we bought the house. Sometimes I didn't get good service, especially during the last time for my water heater. It was very long term in the beginning. They wanted to do it and then when I said I had a heart problem, they helped me out. The technician didn't find anybody on their directory so they had to call from outside, and he did very well. I will keep the warranty at least for this year.

It's a pretty easy process submitting a claim with HMS. They're fine as a company, but I've had to change contractors from time to time because of either a misdiagnosis of a problem or a scheduling issue where a plumber can't get here to one who just flat won't come out here anymore because I've had so many problems and he got pissed off at people telling him what the problem was, and he just walked off the job.

The home I purchased came with a 1 year HMS Home Warranty with $100 deductible. My hot water tank started leaking so I immediately called HMS. They were very responsive and provide a service provider and claim number. I called the service provider and they dispatched someone the very next day. The service guy said the hot water heater could not be repaired so he would have to call HMS for approval to replace it. HMS called me and said that I would be responsible for $800 of the total cost plus $100 deductible. It's a 40 gallon, nothing fancy water heater. I was told they did not cover parts such as ball valve, drip pain, haul away. The company that they sent wanted to charge $225 for an expansion tank which there is no expansion tank currently so why would one be needed now, $125 for a 10 drip pan, $175 for a $20 ball valve and 100 haul away fee. Not to mention, another $100 deductible because the service could not be completed in one trip.

The HMS home warranty was part of the package when we purchased a house. When submitting a claim, I enter our number, get an email back right away, and connect with the service we needed and the crew comes out the same day. Everything has been favorable. Now that we know how it works, it's very smooth and easy. It's been a very friendly and great experience.

The claims representatives from TotalProtect were very professional and very personable. They're precise in their delivery. Their technicians were also very professional and they were very informative the way they convey what the problem was and how they were going to resolve it so I'm pleased.

I’ve had many experiences with HMS where some were good and some were terrible. And it’s been difficult submitting a claim with them. They don't have service during weekends and they have assigned me to people who took three to four weeks to come. Because of that, I have lost food from my unrepaired refrigerator. I had to go out and buy myself a small little refrigerator one time and there is no emergency coverage or reimbursement for what I have to go through. But I’d still recommend HMS because they eventually fixed the stuff.

When I bought my new house the owners purchased the first year of my warranty for me. HMS Home Warranty was a great bargain for the price and everything that was covered. Submitting a claim was easy and their work was excellent.

TotalProtect has been terrific. I'm happy in the way they handle stuff promptly, no hassles. Their claims representatives are most courteous and respectful. As soon as I called, told them what the problem was they have a good follow up. The technician the first time was a little bit of a problem because he was quite upset. When he was finished he said, "That's all I can do. It's a piece of junk." He went upstairs and walked out the door. But we got a new furnace in the process and when the technician came out again a second time to do it he was much better and he was much more polite. They, to me, went beyond what I thought they would normally have done. They hooked everything up right, and they worked hard. Also when it was a dire situation where the furnace wouldn't go on and we were freezing cold, a guy came out within a couple of hours. Overall, they are efficient, respectful, knowledgeable, and courteous. We'd refer them.

It was great that they replaced my washer with a new one. The only thing that stunk about it was they had to order it and it took two weeks from the time I placed the claim. Other than that, everything was good. Filing a claim with HMS Home Warranty is easy and I've had awesome interactions with the technicians that have come to my home.

My husband always fixed problems we have in our place. But he's far away now in Arizona and I'm now living alone with my son so when we had problems the time my husband was away, I took advantage twice the service from HMS Home Warranty. But there's a problem with their robotic call and it's difficult to explain the problem to them. Somebody came and I said that I was hearing something but he was not hearing anything. There was also a time when I filed a claim and they gave me a phone number to call. I called this number and they said they'll call me later but they didn't. So after 3 days of waiting, I called HMS again and they gave me another number. I called this new number and they responded promptly. They came quickly and fixed the problem. Overall, everything was okay and I am very satisfied. HMS has been helpful, responded and sent a person quickly.

I had a bad experience with the home warranty provider that came with the house but I liked the concept of a home warranty. We got several offers from several different companies and I picked TotalProtect Gold from the literature they sent to us. I was impressed that they were right upfront with what they would cover, what they wouldn’t, and what it cost, so we decided to try them because of their integrity. When I submit a claim, I call them and they take my basic information and then I get a call from a contractor within a few hours or sometimes the next day. It's good to go from there because the contractor comes, fixes the problem, I pay them the deductible and everybody’s happy.

I looked up TotalProtect Home Warranty online because I got cancelled after 15 years with American Home Shield. Submitting a claim with TotalProtect was no problem at all. They’re always very prompt and use good people so I’m satisfied with that. Their claim reps are pro-customer and we have very easy interactions. I'm never home when the techs come but I saw the guy who did the garage door. He fixed it and it was fine, except he couldn’t get the parts and that wasn’t his problem. So far, nothing’s fallen apart with all the work they've done and I didn’t have to have people come out again. TotalProtect has fast, friendly service.

I was looking for a new warranty as I got mad at the one I had. I chose TotalProtect and had a good experience submitting a claim to them. I like the service people that they use too. I’ve only had to use it twice and the quality of work performed has been excellent. However, I had a little problem. I have two warranties with them and the reps told me that my washing machine wasn’t covered when I blew it. They looked at the one for the electronics and didn’t check to make sure that I had two. They made me go through the runaround and I was getting frustrated. The lady that initially took the claim finally went out of her way and found out that I have two accounts and they got them confused. TotalProtect needs to be a little bit more observant and efficient before they say it’s not covered. OTher than that, they're taking really good care of their customers.

So far I haven’t had any problems with the repair work that they’ve done. Everything is working just about the way it is. I had an air conditioner put in and now my place is all electric so when fall came, I had to call them back for them to come out and see if the heating was working but that was no problem. Their claims representatives have been very helpful. It’s an easy process to submit a claim with HMS.

When we first purchased the home, I got some information that I should get a home warranty so I looked into it and found HMS. Their price was lower and their warranty covered more things. Submitting a claim is always good. I have had a couple of claims and I was given a service provider at that time. When that service provider wasn’t responding or there was no connection, we asked help right away with a new provider for service and they took care of everything. The claims rep asked me to be specific about what my problem is and they were professional and right away informed me of a couple of service providers in my area that would take care of the problem. They were knowledgeable with that and it was a good experience. The technicians were also courteous and helpful. Their work quality was excellent and a lot of times, they would give me some preventive maintenance things.

I thought it would be a good idea acquiring a home warranty. I looked at reviews and went with the one that's available in my area, was reasonably priced and had good quality reviews. I decided to go with TotalProtect and it's been good submitting a claim with them. When I submitted a claim online, I immediately got a claim number then I contacted the provider and the provider would come and fix whatever's broken. It's been a good service. The technicians have been great too and the quality of work that was performed was very good and comparable to if I had paid directly to a provider.

I like TotalProtect. They came through when I needed them to come through. My claims representative was very helpful. It goes smooth every time I submit a claim. Moreover, the tech told me everything that was wrong and showed me what they were doing. Everything went great. They are a good protection company and they've been doing all right by me.

I’m a single mom and I felt like I needed all the protection I could get for my home considering how expensive repairs are. So I decided to acquire a home warranty and TotalProtect was the only one that had reached out to me. I didn’t go out seeking it, it just came to me and I took advantage of them. I haven’t had any problems every time I’ve had a claim. The company has been most helpful; all the different vendors have been great. They came as scheduled, they’re professionals, and they handled my concerns. One time I thought my power was out and the technician just came in and pushed a reset button. But they still charged me the $75. But I’m just glad that it’s affordable. It’s a great company and especially for homeowners. You can never have too much protection.

I've had very good experience with HMS Home Warranty. I call to file a claim and they call me back to give me information. Once the service person has come or has not arrived, they call. They follow up to find out if the repair was completed and they do it in a timely fashion and to my satisfaction.

I weighed the pros and cons of what TotalProtect covers versus the price. It's worked that well for me and I'm very happy with it. The latest claim I have is that one of my units went bad and they gave me options to fix or replace the unit. I had it replaced and it cost me a thousand dollars, which if I hadn't had the warranty, it'd probably cost me in a neighborhood of about five. It was a very easy process. They've all been great, helpful and prompt. In the past I've had some service that's a little delayed on response, but it depends on the company they send. If it doesn't work out, I can call or request someone else and they'll get me somebody else really quick.

We had an issue right after we moved in. It was the heat pump in the HVAC system, and HMS was right there and took care of it. At first, it was dismissed. They said that it was a previous condition. And then they called back and said that they found evidence that it wasn’t. And they set someone up right away and they took care of it and did an awesome job. Keisha, the representative that was in contact with me, was very good. She kept in touch with me throughout the whole process and made sure that I knew every step of the way.

I have been a member for over 15 yrs with this company. On 10/2/16 I reported to Total Protect that my dryer was not operating. They provided me with a company. The company came out and informed me that I needed a fuse that need to be ordered. It took 2 1/2 weeks for the part to come in. When the company came to install the part I was told by the technician that he had the wrong part and had to reorder and return. After repeated phone calls I never heard back from the company so I reported it back to TP. TP made numerous phone call attempts and was also unsuccessful reaching the company I was told that it was nothing they could do until the company returned their calls but they saw that the part had been reordered. In the meantime since I really need my dryer I personally contacted another company and had to pay $50 for that service visit. I waited another 3 weeks and didn't here back from TP or the company that they recommended. After contacting TP asking for a supv. and begging to have my claim referred to another company they finally recommended someone else. The second company has been very responsive but can't seem to find out whats wrong with the dryer. He has replaced the fuse several times only for it to continue to blow. He recommended that I get my dryer vents cleaned and $385 later the fuse still blows and the dryer hose wasn't even attached to the dryer when turning it on so wrong solution. Recently I called TP and asked what the next steps were and was told to call the company back and have them re-asses because obviously its not the fuse. Well I stood there and watched him test everything... still no clue what's wrong with the dryer. And if it's something other than the fuse I was told by TP that I have to pay another $75 service fee. It has now been 2 mths and I still don't have a fixed dryer or a replacement but TP continues to get $49 from me each month on time. These type of insurance companies make sure that you never have the option of replacing your appliance if it can't be fixed. ALL Insurance companies are rip offs. They take your monthly payment and then don't want to provide you services I have only had to use their services 3 times in the 15+yrs that I've paid the premium. You are better off finding a reliable, reasonable handy man and just paying out of pocket to have your home appliances fixed.

When I bought a property, the sellers had HMS. They paid for the first year so I kept it. I read all of the benefits, I liked it and it's necessary. It's always really easy submitting a claim with them. I call, HMS gives me a local person to contact, I contact the technicians, they come out, I give them $100 and they fix the problem. Their claims representative are always pleasant. One time though I had this lady who had such an attitude that I just hung up and called somebody else.

I'm happy we have TotalProtect because our house is full of appliances so it's definitely worth it for us. Instead of looking in the phone book or going on the internet, looking for somebody local to repair things, we have that to fall back on. I've used them a lot. I've had my washing machine and my dishwasher done. I have two refrigerators serviced. Whenever I submit a claim, I'll get one of the representatives and she'll put me on hold, "Let me see if I can get somebody for you. Okay. Here's a number just in case." And they'll give me the day and the time, work it out and I've had no problems.

We’ve been very satisfied with TotalProtect over the years that we’ve had them except with one claim which was a nightmare. This was regarding our air conditioning unit. What happened was so bad that it more than offset any good that’s happened and causing me to rethink staying with them. TotalProtect approved the replacement of the air condition unit but they sent an unlicensed company from 40 miles away and got no permit for the job to install the new unit.

My first claim with HMS Home Warranty was the best experience ever. I called in because my pool wasn’t working and a few minutes later a vendor called me up and asked me what I thought was wrong with it. I told him it was the pump. He asked me what type of pump it was, came out a day or two later, replaced the pump, and the pool worked fine. They filed the claim, I paid my $50 deductible, everybody was happy and it was done in three days from start to finish.

I called to cancel my warranty and they continued to charge my account. It's been a month and I am still trying to get a refund. Do not let them have access to your checking or debit card account. They NEVER, EVER let you speak to a supervisor.

I have had the displeasure of being with Total Protect Home Warranty for 3+ years now.. every single time I try to use them to get anything fixed they find some clause in their warranty that doesn't cover whatever is being fixed; the latest is a broken washing machine that they wont cover broken parts. Now that I am trying to cancel this BS coverage, they are trying to charge me an early termination fee.

I paid my deductible for 5 minutes that the tech man stay to check my machine with out any good results. Later during the week I called the insurance office too many times to arrange another visit because the machine still not working, we scheduled a new appointment for another day and the technician never show up, and again I have to start calling this company for complain and go around and around until I end buying a new washing machine.

The first time I submitted a claim at TotalProtect, I was getting service people who live two hours away from me and I had a long wait period. One or two times, I had somebody come out of Memphis, Shelby County. I live in Dyer County and they had a waiting list, so this person was busy. He was good, but he was too far from me to service. He had to call and get permission because he wanted to be reimbursed for mileage. It was for my air conditioner and I had to go stay in my dad's house so I wasn't happy. I talked with someone and explained to them the delay that I was having, and we finally got that straightened out. I have a service person now who's 30 minutes from me. The last time or two that I've had somebody has been that someone called and I didn't have to wait.

Our realtor mentioned a couple of home warranty providers and she said she’d heard good things about HMS, so I just took her word for it. The techs sent by HMS did very professional and excellent work and I like how quick HMS is able to get someone out. All in all, I’ve been very happy with them.

My realtor introduced me to HMS Home Warranty. They said it's better if I were to have our home covered in case something goes wrong. When I submitted a claim with them over the phone, everything went smoothly and they responded very fast. The claims representatives were friendly and very helpful. The technicians came out on the morning of the second day after I called for service, because it was a holiday when I called. They were very good, on time, quick, very straight to the point, and know what they're doing. After the repair, the appliance works and is back to normal, and that's good.

I had a different policy with a different company and it screwed me around. It was extremely bad. Then TotalProtect seemed better and so I went with them. Submitting a claim was very easy. The technician did a great job. It was just a few minutes and boom, it was done. I've been selling TotalProtect to everybody. I explain that it's a warranty on their appliances and whatever in their house.

Terrible service is an understatement. We returned from vacation on Thursday night to a furnace that was not working. Called HMS and was assigned a vendor that could not come out until the following week. Obviously this would not work since it is December in Chicago, no heat is a huge problem. I called them back and they reassigned to a vendor who could come out the next day. The vendor came and said we needed a part and that he could replace it the next day.

We've submitted several claims to HMS and they follow up within the hour. On our last claim, the provider canceled the first appointment and rescheduled. But for the second appointment, they didn't show up in the timeframe and phone calls went unreturned and unanswered. I looked them up on Yelp and they had a horrible rating and everybody had the same complaint. I called back to customer service to get a different provider. The HMS rep responded within the same day and found another company and rescheduled. It was a week later, but that wasn’t anybody’s fault. The new provider weren’t on time and we had to call. They said they weren't aware of the appointment timeframe but they were very friendly and got the work done in a timely manner. All in all, the quality of work was good and our experience has been excellent.

When trying to call prepare to be waiting on line for at least 30-45 min(many times longer). Their representatives are nice and courteous but the wait time to be able to talk to a human it's not worth it. Then when you finally get a work order, the providers made you wait at least 3-7 days for service, if they even service the area. I have been paying for this warranty for almost 2 years and always end paying for the repairs myself because either is urgent and the provider can't go in a timely manner or they can't find a provider that would service the area. Definitely do not recommend!

Getting a home warranty is a smart thing to do. I would have done it regardless because it's just like car insurance or life insurance or health insurance. You have your problems, especially with a house with appliances. And so we were with TotalProtect since we did the original mortgage of our house. It was part of the mortgage. Until three months ago, it was deducted out of escrow and out of the mortgage payment, and then Bank of America spun it off by itself. So now, the TotalProtect comes out separately out of my checking account.

I file my claims online and that works well. However when I first signed on, HMS said if I pay $100 extra, my deductible would be $50. I tried to renew that but they said they don't do that anymore. Also, they provide decent service sometimes, however I feel like the contractor just puts a band-aid on the issue. Sometimes I have things fixed in the house but then two weeks later, they're broken again then I have call to reopen the claim with HMS.

When we built our house, I wanted to get a warranty to have extra security. We went with TotalProtect and we've been with them for a while now. I never had a problem with them with submitting a claim. TotalProtect has always been good. But I've had issues with the companies that they attach me to, like Sears. Sears fixes all our appliances, and I had a problem with them because they were supposed to fix our microwave and the guy comes out and says they had to order a part. It took another two weeks before the part was sent to our house, and then it took another two weeks before they rescheduled us. We went without a microwave for three weeks.

I recently found out that my parents have been a member of Total Protect Home Warranty Insurance for the past six years when their heat pump stopped working on them and they tried to get it repaired. Well here it is one and a half months later since they filed their claim and they still have not repaired the heat pump. Meanwhile, it is now December and the temperatures have dropped and they still do not have heat in the house. Every time I have called on my parent's behalf, all I have been getting from their costumer service is that they are still researching the part information. My parents have had two different service providers out and both of them have confirmed that the whole unit needs to be replaced, which was confirmed several weeks ago, but Total Protect have not taken any action on. At this point, we still do not know what the status of the repair or replacement is. I just recently spoke with a customer service rep and was on the phone for a total of 56 minutes, of which I only spoke with the representative for maybe 15 minutes of and the rest was being placed on hold while they were researching the status. They need to do the research prior to us calling so that they can assist us with the updated status immediately. They leave us no alternative at this point, but to file a law suit to get something done. I think this is a fraud business taking money from people. We will definitely dis-continue this insurance service as soon as we can.

Scheduled washing machine repair on Nov 29. Was given the date of Dec 1 from 8-5 to be repaired by Sears.I place a follow up call after lunch today. Sears has rescheduled it to Dec 6 according to operator even though her system shows it to be Dec 1. My wife has taken a vacation day today to be home for this. The operator wants to put me in touch with Sears dispatch. I say ok but stay on the line because if she can't help me, I want a supervisor. She transfers me and hangs up. Sears operator tells me she asked her to stay on the line as well. She says the call was never scheduled for Dec 1. She can't help me as there are no techs available. I call back to Total Protect. On hold for ten minutes. No one answers. I pick up another phone and call and I get Diego. I tell him I want a supervisor. he says let me try and help you first. he is going to search for another service provider and will call me back in 30 minutes. I tell him no. Just put me through to a supervisor. He said I am going to put you on a brief hold. That hold went 13 minutes and their automated system came on asking me to rate the call from 1-5. It was a 1 obviously. I call back on another line and am put on another hold for 11 minutes before a "floor lead" picks up. She can't do anything and tells me the same as everyone else except they can put me on a call list if something opens up today but if I do that, the Dec 6 appt will be cancelled! This is a sham operation. I have sent 3 emails to them and no response. You can't get to anyone that actually makes a decision! DO NOT BUY FROM THEM!

The realtor gave me a year warranty with HMS when I bought the condominium. I'm still within a year because I just moved in in August. My experience with HMS was fine the first time I had a problem with my sink. I called the number they gave me and somebody came right out and repaired it. However, when I had a problem with my hot water tank, they gave me a person to call and I kept calling him, leaving messages, and he didn't return my call. He never did until after the fact I got somebody else on my own to fix it for me. The technician contacted me about five days later and he explained to me that he was very busy. I thought HMS would call me back and ask me about it just like the first time, but they didn't. This last experience really ticked me off especially without having hot water for days.

I purchased an investment property recently which came with an HMS Home Warranty. After closing I experienced some issues with the AC system so I called HMS. They provided me with a local contractor who failed to return my call for an appointment. As the property was due to be rented the following week I called HMS on a Sunday and explained the situation. They agreed that I could use my own contractor but would need to call for approval prior to the work being done. This we did on Monday morning and they approved an inspection of the system for $350 advising that we would need to call again for approval of any further worked. It turned out that I needed a new coil and other parts that came to $1750! We then discussed for over an hour that HMS could provide parts cheaper than my man so in the end I said forget it, I need the work done so I let my man do the work.

I've had two claims with HMS. One happened on a Memorial Day weekend so it took a little longer to get things done, but they lived up to whatever they were supposed to do and I got my air conditioner fixed. Then I had a water heater problem that happened on a regular day and they came and within two to three days I had a new water heater. It all worked out well. They send local people and they were all cooperative. Whatever they did, they did well.

Below is a letter I have written to HMS surrounding an issue with our kitchen faucet not receiving hot water – w/o response to date: Last week I submitted a claim for our kitchen faucet not producing hot water. The following day the company HMS contracted came out and spent two minutes to turn on the faucet and determine that the issue was that the cartridge was defective and that Kohler replacement cartridges were not worth the time and effort and was going to suggest to HMS that the faucet be replaced. He informed me that we would have up to $100 for the replacement of the faucet and if we preferred we could purchase another of like quality and be reimbursed the $100. So that afternoon I went out and purchased a faucet for $169.00 and was expecting them to come by today and have it replaced as they had indicated when they left last week.

I heard about TotalProtect from my mortgage company. They offered me a reduced price or deal to sign up and I thought I would like to do that. It's always very hard to get through to anyone when submitting a claim. I haven't done it online yet and I may do that. I've had trouble with some of the providers also. For example, we had a claim for our furnace when the blower went out and they gave me a name of a company and a phone number. We called but all we got was voicemail and no way to contact them. We're talking about the furnace and it was cold.

I don't know if HMS lacks communication or what. I talked to a lot of their people because they called about like re-signing up. I told them that based on the information that I got and a bill of $660 and a bit above $700, I just wasn't interested. I thought the price increase was astronomical. It was almost $200 more than the first quote that I got. After that, it increased to $100 more. It's also change it at will now. It makes me think that I'm paying over and above for the service.

TotalProtect has always been wonderful. The gentlemen that have come have always been polite, efficient, helpful and thorough. They've explained and fixed everything perfectly. The only complaint I have was when I called due to a leak in my cellar bathroom. I kept calling and leaving messages and the contractor TotalProtect had me get in touch with wasn't calling back.

Each time I've called HMS, they had given me immediate numbers to call to set up appointments and it made searching for people easier. I could just call them and they had a list of people who they could pass along so I renewed the service. The people who have come out to assist have been pretty good. This last time, their claims rep has been very helpful. But the provider given to me was too far so they told me to give a call back and see if there might be a possible way to get someone closer me. She said she can quickly find someone for me and send the new order out. It wasn't the same rep that I spoke to initially, but both of them were very helpful and accommodating.

I'm a realtor and we offer HMS Home Warranty in our office. Since it's the one we recommend, it's the one I went with. My home's up for sale and I have HMS for it, too. It was fairly easy to submit claims. I was on the phone at first and then found out that I could do it online. So I submitted my claim online, then they gave me a number to call. Their reps explained what was gonna happen, which is all I needed. I then called the number HMS gave me and the technician came out the next day. The claim was for my home air conditioner and the friendly tech had the unit up and running again in 20 minutes. I thought it was gonna be an expensive repair but it was a small one. HMS is easy to use and I'm glad I had it. I didn't sell my home this summer, but I'll put it back up again in the market in the spring, and I'll get the HMS warranty for it again.

It will cost a lot less to have something repaired through a home warranty than having to pay it outright. I've always been with TotalProtect and I've had them for 10 years. Submitting a claim with them is normally pretty good. The claims reps always seemed nice and informative. However, the wait time between calling and getting somebody out here and getting an appointment for somebody to show up is a problem. I've had it as long as four days to a week. But once the techs get here, they always do a really good job and I've only had to have somebody come back once. TotalProtect is a good company to be with and it's good to know they're there if I need them.

HMS home warranty was very helpful. I'm a widow and living in a new town that I never lived before, so having HMS Home Warranty has been the best blessing for someone like me, to know you have that assurance that somebody will be there for you. Submitting a claim with them was a pleasant experience. I'm not technical at all so I do it over the phone and their reps have been very friendly. I never got the same person, but all of them are very professional and very courteous. One time the person they gave me didn't help, so they reassigned me to somebody else who got with me right away.

TotalProtect is of good value. We've had them for 16 years, ever since we got the house back in 2000. Submitting a claim to them is easy. I call them and tell them what's wrong, they come in and check it out, then either they fix it or send me a check to get a new one. The last technician who came in was a plumber for the disposal unit. He was professional and did good work.

I've been a TotalProtect user for a while now but I'm not really happy right now. We moved and I had a home that I had for years. I was paying $45 a month for the service and I sold it. I tried to cancel my subscription but according to them, I cannot do that until the contract is up. But I don't own that home anymore. I'm paying for something that's not mine so it doesn't make any sense. When I called, I asked for a supervisor but the rep said they would just call me back. Well, that's been two weeks ago. I would have gone with TotalProtect in my new home except the people bought me a different one which is HSA. I'm not stupid to throw this one out and pay for another. It's crazy.

We were selling my mother's house so we purchased a home warranty from HMS. I initiated a claim for a water heater. The process was relatively easy and their claims rep was friendly and able to answer my questions. We heard from the technician after about a day or two which was fairly quick. The technicians were very good, but I never got a final billing from the company itself. I'd requested three times already. Other than that, the quality of work was very good. I didn't have to worry about anything and they took care of everything.

I've been with TotalProtect Home Warranty for over 20 years. Their reps have always been very nice but sometimes I was forced to use the automated system. In fact, the one that answers the call is automated, which I hate. A couple of the technicians who came out were okay but some of them are really not good at all. However, when I called back and I'm brought a different technician, they've been fine. Also, sometimes when they assign a technician, they don't even return our calls. I couldn't set up an appointment, and I had to call back and get a different company.

TotalProtect has been really well with my submitting of claims. We’ve had few issues with the house. I’ve talked to several people and they’ve always been very willing to work with us and trying to give us quick service. We’ve only had one issue with a technician. When we had some work done on our air conditioning in September, the technician that came to the house did some work the first day and brought us a part. And then when the part wasn’t working, my husband had to call back.

We submitted claims for an air conditioner and water heater repair with TotalProtect. The TotalProtect sales reps were excellent. When we had the water heater claim, the first company we contacted was not good at all. I called TotalProtect and the second company they sent was great. With the air conditioning, the initial company they had submitted the claim to couldn’t get to us in time, and when, I called TotalProtect, they secured a second company very quickly. In both claims, the contractor that actually performed the work was fine. Everything worked out. They worked with our schedule. I haven’t had any problems with the work that they’ve performed. I recommended TotalProtect to my daughter who has a home in Atlanta. She ended up using them for her home.

I am a Realtor and around here, there are only two companies. HMS Home Warranty is the one that I've always liked using. I started with it and was always happy with it. A month ago, I have submitted a claim on the phone for a water heater. Everybody's very nice to work with so I appreciated that. The technician showed up on time the next day and the quality of the work was very good.

Do NOT use this company - I believe they are a SCAM. Listen to them. Read the fine print and try not to laugh or pull your hair out. This is the first time in my life I have thought so poorly of a product and company that I have actually taken the time to write a negative review. First off, the warranty was part of a closing package that was provided by the brokers involved when we purchased the home. We were not provided a copy of any contract. Just a link to their website. First occasion I had to call was when the motor to our dryer went, and when I say went, I mean was smoking like a fire was about to start. Went to the website to try and find a # to call - GOOD LUCK. Managed to find the # eventually and called just to stay on hold for more than 30 mins and listen to the recording telling me to file a claim electronically over and over again.

I purchased my home about two months ago, and HMS Home Warranty was something that was sent along with it. Other than being unaware about the deductible of $100, everything was great. I did my claim over the phone, and it was like calling a third party. I had to call to explain my problem. They weren't quite as knowledgeable as the technician was, but they referred me to a plumber, and then called and did the fine detail. The plumber showed up on time and took care of the works. I had a couple of other questions about the house that he answered, and he was really friendly and knowledgeable. I had a clog in the pipe in my basement where my washer was hooked up to. It was a few feet of pipe that went from the washer to the drain. The tech came and solved the problem. He cleaned the pipe, and it functioned for a couple of months, but now, it's clogged again. He said he would come back within 30 days, and it's been past that.

We've had TotalProtect for so long and they’ve been real good about taking care of all of our claims. The claims reps were very polite. They’ve always made sure that it was done right and always called back after the job was done to check to make sure that everything was done to our satisfaction. The quality of work performed is great. There was only one time I had trouble with a technician. When I called and talked to them and asked them not to send that company back, they said okay and they never have.

I've submitted several claims and the claims reps are very good. The quality of work was also very good. Sometimes when I call, however, the person I’m dealing with doesn’t know what is and what’s not covered on my particular policy. I’ve had people come out a couple of times only to find out that what they were doing wasn’t going to be covered under my policy. I’ve been meaning to call and try to get some idea of what additional coverage I’d like to buy. I’m told there’s more but I’ve never seen anything telling me how much more I’d have to pay in order to be covered some more. Nonetheless, I already recommended them several times.

TotalProtect was offered to me with a good rate and the mortgage company was suggesting to go ahead with it so I did. It's easy to submit a claim with them. I like the fact that they offer the option of doing everything online and I get the number right away for whatever company I need to call. They let me know ahead of time about the company so that I can go ahead and set it up myself. However, I prefer to be able to talk to someone more. On two occasions, I had to cancel and it took a while to be able to talk with someone. I just wanted to make sure that it was canceled properly or that the person or company was aware that they did not have to come out. But the companies that came out were very good and professional. They were all very courteous and the quality of their work is topnotch.

I recently submitted a claim for a interior water line shut off valve that is not shutting off the water and after explaining my issue the Customer Service representative, "Viviana", she was quick to tell me what was not covered by the warranty. Then when I asked her if, given my explanation of the issue, it seemed probable that my issue would be covered she refused to provide any affirmative response. In fact, she said it would be up to the plumber to make that call. When I setup the appointment with the plumbing service, they said it was up to HMS to determine what is covered or not covered and they couldn't understand "Viviana's" response. Overall, I have had two bad claim processes out of three so far with HMS. They really don't seem to be worth the money for the annual contract.

I haven't had anything but very good experience with TotalProtect. They've come over and checked my dryer, replaced my refrigerator and worked on my dishwasher. They've been over multiple times and it's been fine. I've had no problems whatsoever. When they replaced my air conditioning unit, my mother was living over here and she's 87. It was hot and I had her at a hotel. They had called in the order and the man said, "No. I can't come out tomorrow because I would have to pay somebody overtime to come out." TotalProtect called him and said, "Look, we approved that and go over there and take care of this. It's probably an emergency situation kind of thing." So, I'm very pleased with it. Everything went well other than that, but you can't argue with the services I got.

Online claims submission was easy. It was no problem. I got the confirmation number for the garbage disposal claim and gave that to the contractors that came. They verified with HMS about the garbage disposal and got it done within an hour. They also put covers on their boots and cleaned up after themselves. The new garbage disposal is working. I didn't get electrocuted switching it on.

The claims rep of TotalProtect was very nice. Moreover, both of the dryer and washer went out at different times, but the guy who came out and fixed my washer and dryer was also very nice. However, one submission of claim was very bad. I had a gas water heater with an automatic vent on it, and was three and a half weeks without hot water. I had to put electric in because TotalProtect would not get me a power vented and had to price everything, but I know they got it.

When I bought the house 20 years ago, the Realtor told me about HMS Home Warranty. My experience with them has been great as always. Submitting a claim, I just get from them my claim number and tell them what appliance is wrong then they send a person out and set up an appointment. My latest claim was for the water heater in my attic and the young man who came was excellent. I'm very satisfied with HMS Home Warranty. They are excellent and have very good customer service.

Total Protect cares nothing about their customers.

When I got my mortgage with my bank they suggested TotalProtect Home Warranty to us. We took it out and I've had it ever since. They were wonderful. I usually call to file a claim. Their reps and technicians were very good, and they have good quality of work too. The only problem I could remember was when I had one plumber whose father died and he had to go to Puerto Rico. When he came back, he forgot me and I gave him a week to settle in, and then I called him and left a message. He had fixed it temporarily because he couldn't make it continue to work until the ordered parts came. He knew he could it. He has the knowledge and was smart enough which was good.

I used to be with American Home Shield a few years ago and then my mortgage company sent me something which drew me to TotalProtect Home Warranty. So far, my experience in submitting a claim to them has been good. I do it both online and over the phone depending on where I was because I travel a lot. My interaction with their reps has always been very great. They're very professional and definitely top-notch. Their technicians were good and knowledgeable. So far, I haven't had any complaints. Everything has been done. If there was something that wasn't right, they immediately came back out. Sometimes the technicians follow up just to double check.

When I bought my house, the seller got HMS Home Warranty to go with it for the first year and I continued the warranty after that year. I figured it was a good idea because the house is older and I didn't know the exact age of things like the air conditioner. It made sense to have them covered. I have found submitting a claim to HMS to be easy. But the first one was not satisfactory because the dishwasher wouldn't work. The guy came out and he said that it wouldn't work because it wasn't installed properly and that they only do repairs and not installations. I spent $100 to be told they couldn't do anything and that wasn't right.

I filed a claim on 11-8-16 for my stove to be repaired. The representative was given all of my information and I received from her a claim number and also an e mail. Turns out all the information the rep gave to the contractor was wrong .sending them to the wrong address. I called 3 times on the 11-10-16. I was then given a new claim number on 11-10-16 with a new contractor whom I called 7 times with no response . I finally called again on 11-15-16 and given yet another contractor. After speaking to him he advised me he did not work for the company Total Protect Home Warranty. Calling Total Protect Home for the 6th time I asked for a supervisor and the Customer Service Rep began to argue with me stating I did not need to speak to a supervisor. I was done speaking to CSRs and I told her that, she continued to argue with me. Finally after some yelling she finally transferred me after approximately 15 minutes. The supervisor was very helpful and restored my faith back to Total Protect Warranty which BTW I've had about 9 years more or less. If I ask for a supervisor what is the problem that I can't speak to one unless of course the CSR aren't doing their jobs properly!! !

I've got a mailing from my bank, Pentagon Federal Credit Union, and they introduced TotalProtect to me. They said that if I signed up they would withdraw it straight out of my checking account. I looked into it and all of my appliances are about 11 years old. I had replaced them all from hurricane flood damage and I signed up for TotalProtect. I've got the combo policy for the plumbing, electric, swimming pool and a second refrigerator. I have made 5 claims and all of them had been a wonderful experience. I called them up on the phone and get a person scheduled. If they couldn't get me somebody as fast as I wanted, they gave me somebody else that could be here faster. I've had really good work from everybody who came in. It's all been a positive experience.

Acquiring a home warranty has its benefits and the realtor told me HMS Home Warranty was really good. My experience submitting a claim with them was flawless. I did it online. They called and confirmed that everything was going okay and seemed friendly and courteous. The technician they sent out was great too. He said the time that he would come and arrived on time. He also explained what the problem was with the refrigerator and he had the part. He always tried to fix it. He was courteous and respectful as well. The quality of the work done was great. Overall, HMS provides quality warranty and service.

We have TotalProtect through our mortgage company. Their claims reps were very helpful, and the technicians were wonderful. When I call, they go right ahead on and come together and sit and work us out. And they complete the job. I recommend TotalProtect.

HMS Home Warranty claim process was fast. I called, they asked a few questions about the issue, and they sent me to an authorized agent that would be taking care of fixing my dryer. It was an issue with the release valves because it's a gas dryer so they had to be replaced. And then, a thermostat but it went up again and they said that it was two thermostats. They only replaced one the first time so they replaced the other one too. I didn't have to pay an extra fee, because I already had that issue before. It's been working good since then. Their work was good. I just got a little frustrated because they should have replaced both from the beginning. It was a little inconvenient but it wasn't HMS issue, it was the company that they sent out that didn't completely fix it the first time. Nonetheless, they were professional, courteous and were on time. It was a good experience.

Very good experience with Total Protect. Every time I had a claim, the company was right on spot with getting somebody out immediately. The only problem I have had, and it had nothing to do with TotalProtect, was waiting for the parts. But other than that, I've had absolutely no problem and everything has been solved perfectly. Very professional all the way around. I made a claim to my air-conditioner this summer. I got a call the next day from the provider and he was out the following day, fixed the problem and was gone. It was almost instantaneous. There's no way I could be unhappy about that. Now, I also had a dishwasher that had some problems but we had to wait for parts. Every technician that came to the house that had been sent by the company have been totally professional, courteous, and very confident.

I have a friend who has TotalProtect warranty and referred me to it. When I submitted a claim to TotalProtect, I got an auto-reply back, which was nice, letting me know who I needed to contact and follow up with. The technician that came out promptly followed up and they were able to solve the issue and did it in a quick period of time. I would definitely recommend them.

TotalProtect Home Warranty had to replace my hot water heater, garbage disposal incinerator and they've had to do a little bit of repair work on my heat pump. The claims representatives were fine and the technicians they sent to my house were great. The quality of their work was very good.

I have put in a couple of claims with TotalProtect and didn’t have any problem with either one of them. The reps were very professional and knowledgeable of whatever I needed. The technician was great as well. So far, I’m pleased with the quality of work that was performed by the technician.

I am a new customer. First month to be free, beginning Oct 22. First charge to be on Nov. 22. I called the middle of Oct. to verify there would be no problems in order to avoid chasing my money. On Oct. 22 they charged my card, and charged it again today, Nov 9th. I will call them tomorrow and hopefully they will credit back the erroneous charges, or my credit card company will charge them back and we will move on from this company. I have every reason to believe they will correct their mistakes, and will update this review after my conversatiob with them.

I’ve had TotalProtect for years now and submitting a claim with them is usually easy. I had one instance this year when a pipe burst in my garage and we could never reach the person that they gave me. I called back and they found me someone else who came out so that was handled very well. I have also requested for the same person to come back sometimes. I’ve been pleased with TotalProtect 's work but there’s a problem with my other account which my son's house is on. I'd still recommend them though.

TotalProtect was referred to me by my mortgage company and I would recommend them. The technicians they've sent out have been fine, and they knew what they were doing when they got here. The work performed was good, although there was one incident where the part that was needed was $12 and I had to pay $75 because I couldn’t put it on. In addition, there were some things that weren't covered by the plan, but I felt like they should’ve been covered.

Typical scenario. Company does not return phone calls nor do they appear to have any interest in taking care of the customer (me). Would not recommend using them as a service. They use sub-par contractors and then don't stand behind what is or is not done. Their tone is that you, the customer that pays their bills, are wrong and expect way too much! I have a list of calls and left messages and OH MY the hold times, but no return calls. Even had one young lady admit that they do put you on hold with the hopes you'll hang up, WOW!

I bought a home warranty when I bought the house and I got TotalProtect as recommended by my realtor. I’ve submitted some claims and so far, everything’s been fine. I enter my claim on the website and then someone calls me and sets up an appointment. The technicians were very professional and very knowledgeable. They did very good work and everything works fine when they leave. TotalProtect is a very good company.

I wasn’t getting a home warranty but one of my friends told me that they had a very good experience with TotalProtect so we got them, too. I’ve had no problems at all with their reps. They were very helpful during the couple of times that I needed them. I would recommend TotalProtect and in fact, I have already recommended them.

My real estate agent suggested this company when I was selling my house. They said HMS was a good company and had good results, and I took their word for it. When I did my claim submission online, everything was really quick, and I knew what the answer was. I was emailed the same day with what to expect next. So, claim submission was wonderful.

I’m scared to use the home warranty now because TotalProtect went up again on the deductible. I’ve been with them for years, and started out with a deductible of $35. Now it’s going up to $100. So it’s just too high for me and I’m gonna have to cancel it because I can't afford it. When I file a claim, they try to make appointments with the people they have that come out and there's a holdup as far as coming out here in the same day. I can’t blame that on TotalProtect, but it’s the people that they’re contracted with. Once they get here, they're fine.

We had a referral through Bank of America on TotalProtect. They don't take care of everything. They came out for my AC but it wasn't covered. None of the parts was covered under the warranty. There's nothing I could do about it. It was also hard to get a technician out here. It also took too long to get the part needed and it was in the heat of the summer. I ended up getting somebody myself and doing it and not going through TotalProtect people whoever they sent out here. I used to recommend them to friends but I don't recommend them anymore.

Every time I call TotalProtect, I have somebody that helped me with any questions or problems and the problems had been resolved. Their technicians were very professional. Everybody who has come has done their jobs with good quality because it's been done right. I will recommend it to friends and family.

I've been with TotalProtect for a long time and I'm very pleased. Submitting a claim was easy. I talked with a representative the first time I've called. She told me what to do and gave me a claim number. She made the phone call for me for the contractor and everything went fine after that. The contractor called me and then they came over. Sometimes, I've used the automated system for my claims and that worked out fine too. They did great work and I don't want to go to anyone else.

On three separate occasions over the past year when I submitted a claim online, the service contractor assigned did not service the area of my home. Resolving this added several days to the process each time, resulting in a significantly longer time to have the item repaired or replaced. However, what is worse is that the customer service hotline and representatives are completely separated from the claims adjusters and service support group--and they have no way of letting you speak with the claims adjuster if there is a dispute. Everything is handled over email, and the response time is again--several days from question to response. This becomes frustrating and leads to a long, drawn-out process where it seems more likely the result will be for the consumer to just give up and go away.

I sold my home with closing on Sep 29th. I contacted Total Protect on Oct 3rd, explained the sale, cancelled the service and received a confirmation number. The Total Protect service representative assured me I would receive a credit for the monthly payment already deducted from my credit card on Oct 1st since I was no longer in the home for the month of October. My credit card was charged for October and NOT credited. When I contacted Total Protect they denied they ever promised a credit and insisted once a payment is made it can not be credited. I had their service for many years and never made a claim. EVERY PENNY I paid them was pure profit for them. Regardless, they refuse to credit me and would rather charge me for a month of coverage with absolutely no exposure for them - and create a mad ex-customer. BE AWARE - they talk a good game but fail to do what they say!!!!! I will never do business with them again!!

My air-conditioner was out so I called TotalProtect. That was on a Saturday and I told them it was urgent especially that I've got a medical condition that I can't have the house go to a certain temperature and I have to check-in in a hotel or I'll end up in the E.R. I stressed to them that we're not messing around and it was urgent. They did the best they could and the rep was kind but said to me if knew somebody who could work on the a/c. So I went looking through my files and I ended up getting the technician myself. The problem was identified and was fixed. There was another problem that was more significant and TotalProtect sent somebody out and got the problem fixed right away. The quality of work done was very good.

TotalProtect was cheaper than their competition when I got it. I submitted a claim with them once and it turned out okay. We got the technician out here quickly and he was good. The problem was fixed and I was happy with the work done.

When my son purchased a home, HMS Home Warranty was offered for one year and we just renewed it. It's very easy submitting a claim to them. They're very professional when they talk to me and the turnaround time is fantastic. Within 24 hours, someone calls to see exactly what the problem is. Even though I do it online, they call to verify. It might be 24 to 48 hours before someone is here to do an assessment to let me know what needs to be done. Unless it's a real problem, everything is done in less than a week's time. The last time, the technicians came because of my stove. We haven't had any problems since their repair so I am very happy. When we went to renew the warranty, their guys were very professional and nice. HMS Home Warranty is a great tool to have in the home. They cover so much and it's a great buy.

HMS Warranty is not worth the paper it's printed on according to my experience. HMS Warranty writes the warranty in such a way as to not cover most items that may go wrong with a home. I bought a house in April and the realtors (Sibcy Cline) added a product "HMS Warranty" and indicated that it would be "peace of mind" that if anything goes wrong with the house, then I have this warranty. Well, plenty has gone wrong with this house and the HMS Warranty people have denied coverage. I had a leaking pipe in the bathroom in which they denied coverage. Another was a low flow situation in a shower stall which they denied coverage. I had a water intrusion problem through the poured concrete foundation in which HMS denied coverage.

Our warranty from HMS came with the house that we purchased and everything went great when we submitted a claim with them. It took less than a week for them to authorize the replacement and the tech who came out did an A+ job. It took a little longer for him to install the new AC only because we were leaving to go on vacation. So it bumped out at least a week and a half because of our schedule. The new AC came in while we're on vacation but he couldn't install it while we weren't there. And the minute he was able to get out to the house, he installed it, cleaned up and was amazing. The repair went quickly and painlessly. I completely appreciated his professionalism.

It's a little costly and I rarely use it. But if there's a problem, it could be significant. Before they start asking people to increase, they should check their usage and see if they are a high user. And then, increase it based on the people who use it an exorbitant amount. But so far, it's been good, except for when I had somebody repair my doorbell two years ago. I told him not to pull the wire because it was short and it would break. The guy who installed my door told me if I ever have a problem with my doorbell, I should have them do an extension first. So I told him that, but he still pulled the wire and it broke.

I submitted a claim to TotalProtect over the phone and it’s been fair. The claim process was fine. However, one of the contractors that came out lied to me. He told me the part was covered and then at the last minute he said it wasn’t, but he was here with the part. It ended up costing me money. I told him if it wasn’t covered, I don’t wanna do it. That didn’t sit too well with me. But as long as they fix what I have, I’m happy. They're as good as any other home warranty.

My realtor bought me the HMS warranty when I bought my home for a year. My only issue with them is the plumbing company that they were using. When they would send their person out, he would just do the bare minimum and would always have to come out and redo the work. I had an issue going on when I moved here which resulted in me having to put in a claim with my homeowners insurance. For two years, water was leaking between the ceiling and the bathroom upstairs, and it caused mold to develop in my home. It cost me some money that I didn’t have. The first time that they came out, they should’ve detected that issue but it just kept going on and on until early part of this year when they actually sent the supervisor out to take care of the issue and found the leak, and the mold had already developed.

I’ve been very happy with TotalProtect's program and got a couple other people in it and they've been enjoying it as well. It's been very successful every time I had to file a claim for whatever that needs to be done at home. Their reps have been very positive and tried to direct me to the right direction. When submitting a claim, I call TotalProtect first and then they give a confirmation number, and then I call the contractor. The most recent came in a couple of weeks ago. They took their time and did a fantastic job.

The TotalProtect reps are very pleasant and helpful and the service has been very accommodating. The contractors have all been terrific and I haven’t had any issues with any of them. They’ve all been very high quality, helpful and wonderful. Everything’s always worked really well. Being at this point now, knowing that I can make a phone call and have people come out and I don’t have to worry about it is wonderful.

I have no issues with HMS Home Warranty's services. All of the technicians have been good. I just had a refrigerator guy and I don't know if I should ask him to do an overall service on the refrigerator. The ice maker was broken, so he just did the ice maker portion.

I called in to file a claim on 10/26/16 advised the girl Monica that I had no running water and i have Well Pump. The service tech guy came out to my house today and states he had a service tech request for Septic with a water leak. I advised him that was not accurate and advised him i have NO running water. Then he looked at what i needed and before i know it i am getting a call from Total Protect telling me i am not covered for Well. I am like huhhhhh??? I told them I had signed up for my coverage to cover Septic and Well. I was on the phone with them for about a hour and was put on hold multiple times. I advised them that the service tech request was false from the customer service rep that submitted it first of all and now i had to pay a $75 deductible for the service tech for nothing! Needless to say I cancelled my membership requested a refund for my monthly premium as well as my deductible as this was not right at all! I have filed a Better Business Bureau complaint on them as well. Good Luck to all that signs up with them! Company with a great promotion to get you in there but once you in they screw you some way or another.

The water supply hose from my toilet upstairs leaked which caused a lot of damage in the house. I had a lot of stress with the damage and didn't have the time to call HMS Home Warranty, so I had it fixed with my own contractor. I was supposed to get it authorized by HMS Home Warranty before doing the work and so I asked for their consideration. It took a while to get approved, but they covered it anyway and the process was not painful at all. I would've left if they didn't since I've paid a lot of money into it.

Wells Fargo recommended TotalProtect to me. I read the letters that they sent me and it made sense. I've had TotalProtect's coverage for years now. Submitting a claim has been simple. Their claims rep was always supportive and the quality of the work done has been very good. I've already recommended the company to multiple people.

So far, my experience with HMS Home Warranty has been good. It was included when I was purchasing the house. They have an easy claim process. I've done it several times and they're responsive. Their technicians have all been great. It's been a very good experience.

The claim people from TotalProtect Home Warranty and their contractors are absolutely nice. I have no issues with any of them. The plumbing work was fine. Everything is excellent. The only issue I had is the way the claim is set because you don't know what is covered. When I had an issue with my slop sink in the basement their staff said that its not covered. I got concerned because I'm paying people to come out to pay them $80 as my deductible and then find out they aren't covered. I lost $80 with that. I could have gotten another plumber to do the job for the same price or less. Now, I got to pay the $80 then get a plumber. If it's covered, I'm already out $140 right there from a job for somebody just to see if I'm covered or not.

The claim reps of HMS have been great. However, for the claim we put in for our garage door opener with Sears, the technicians were absolutely awful to deal with. They came out on the day that they were gonna come out. They said they needed a part and they would be back to let us know when. They called me and told me that they would be out here on a Friday to do the work. So my wife took off of work for the whole day to be here for this appointment but they didn't show up. They ended up coming back the following day, saying that they were there but no one was there to answer. And that's a lie, no one was here. They said it was a lack of communication, but my wife was sitting here all day. But the guy who came out and fixed it in the end was a very nice guy. I told him my problem about their company and he said they treat most technicians like crap, too. So I wouldn't use Sears.

I had a different company with another home that I have but I'm not too thrilled about working with them so I decided to go with TotalProtect Home Warranty when I purchased a new home. Everything is great with Total Protect and I appreciate it. We have no problems with their contractors. They are very polite and do a good job.

Things go wrong around the house and I'm not physically able to take care of all that stuff, so I figured that it would be a good thing to get a home warranty. TotalProtect was the provider I got a hold of first and home warranty might not have even been in business when they started. It's beautiful when submitting a claim with them. You can make a claim on the internet and you don't have to talk to anybody. It's real easy for me, although I'm 81 years old and sometimes I'm just not all here and can't even remember my ZIP code. The claims reps were very professional and friendly. The contractors were very good too. We have some very friendly people coming over to work on our stuff. You wouldn't think they would need to be so good because all I'm giving is $64. TotalProtect has been great, their people are always friendly, the charges are excellent, and they're quick.

When I bought my home, HMS was the home warranty company that had it for the year. Then, when the year was up, I renewed it. In the two occasions that I've called them for a claim, they took care of the situation and fixed what was broken. I've had very professional and friendly talks with their claims reps. At one point, I couldn't reach the contractor they told me to call so I called HMS back and they contacted the contractor for me and set up the appointment. The techs that have come knew what they were doing and what they fixed worked. I would recommend them.

Been over a month. After numerous calls and emails to Sheila ** and Demetrius ** my AC is still not working and they are not returning any calls, waste of money and time. Worst experience I have ever had with a company.

My brother has TotalProtect on all of his houses. He told me about it a couple of years ago and I didn’t listen to him then. So far I'm pleased with TotalProtect and it’s something good to have. They came out twice for the air conditioner and they were courteous when I called. Our utility in New Jersey’s public service charges much more than the $48.10 that I’m paying a month, and they don’t do as many things. I would recommend TotalProtect to a friend and I had told somebody about them.

The house had HMS Home Warranty in place when I bought it. I've submitted a couple of claims in the two years I've been with them, and it has been good. The reps are very helpful and courteous. One time there was a little bit of a mix up on the company that I was told to contact. When I was waiting to hear from the company, I called in and was put in touch with a different one. So there was confusion there, but it was quickly rectified.

Needless to say before they returned the freezer caved in due to the ice build-up. Due to their negligence to honor the original service and follow directions of the original call. Now they refused to pay the claim due to the cave in. I have talk with Lisa in Management no help..whatsoever

I'd never know if something will happen in life so I figured to get home warranty. It's been very simple to call in a claim to TotalProtect. I've never had any problems and I always get whatever I need. The technicians who had come have helped us and are always nice. I'd keep TotalProtect as long as I can.

I bought the house in the middle of the winter and they couldn't test the air conditioners so I told the owner that I wanted a home warranty. The realtors selected HMS and I've continued it since then. When I've tried to call them in the evening or on a weekend, the hold is really long. However, if something goes wrong during the week the answer time is really fast. because filing a claim online doesn't work well for me, what I've learned is that I just need to put aside 45 minutes on a weekend during the evening in order to talk with someone.

When we bought the house I asked my realtor to advise me on which home warranty to avail of and he recommended HMS Home Warranty which I'm appreciative of. We've used them twice already and they've been professional, fast and responsive. We've had a lot of communication back and forth on the progress. The contractors they sent came out and made the necessary repairs. We are happy with the contractors' work. I intend to continue every year renewing HMS Home Warranty's service.

After reading about TotalProtect, I decided that it would be something I needed to get. My payments come out of my house loan which is convenient. Our only claim so far was for an electrical problem. I filed it online which was easy to do. When the tech came, only my husband was there and he said that the tech was quick and that everything went well. The quality of the work done was good.

The first claim we submitted was for our air conditioner. It went out so I called HMS Home Warranty, and it was fixed within a couple of days. Everything was really smooth. It was a good experience. Then the beginning of this month, October, we had a sump pump down in the basement that quit working so I called again and got another claim number. HMS gave me a local plumbing company to contact. I called the guy and he had me take pictures of the sump pit and the actual pump itself in the water. I waited four days and I didn’t hear anything. So I called and asked what's going on. I told him that I've been bailing out water by hand every day down in the basement. He said that he's waiting for HMS to approve the claim. It was frustrating because I work in the yard and I couldn’t be running all day doing that so I went and bought a pump and saved the receipt.

I needed protection so I looked over the internet for a home warranty and chose TotalProtect due to its price. So far, I'm very pleased with my experience with the company even if I haven't filed a claim yet. I look forward to them insuring all the things that I have.

I signed up with HMS Home Warranty since early 2000 and they're good when it comes to claim submission. I called the claim number and they take the information down. They usually try to find a contractor for me right away. All of the technicians that came were very professional and polite and knew what they had to do. Then I paid them the deductible. If I haven't had a home warranty, I would've had to pay out of my pocket. I’ve referred HMS Home Warranty to other people as well all throughout the years but HMS may want to get additional contractors especially when things break down over the weekend. Sometimes we have problems in getting some of the contractors but they've always kept working until we got somebody.

I checked into two warranty company, and TotalProtect had the most coverage and the best price at the time. Submitting claims over the phone has been great. The technicians have been good so far, and the last one when our AC system went out, Quigley Heating & Cooling came and they're the best ever.

Submitting a claim with HMS Home Warranty has always been great and efficient. They identify the contractor quickly and solve the problem, and I have never had any issues with the contractors. I recommend HMS Home Warranty.

We were new homeowners and needed to protect ourselves with a home warranty. For the most part, claims submission with AHS is always good. I've also had good interaction with the techs who come and am always satisfied with the quality of work done.

2 months waiting for service, 12 calls my cooktop has not been fixed yet. They call for follow-up but do not provide any information. Nice on the phone but nothing happens as promised. Now they want me to send the invoice for the cooktop, which I purchased 5 years ago.

I like HMS Home Warranty. My experience with them has been good so far. Submitting a claim was easy. I just did what the instructions said and the right people came out. Everything was pretty simple and the work done was fantastic. The tech was really good, friendly, conscientious, and quick.

I have a rental house in California, Maryland and wanted to make sure that the individuals who were renting the property had something that was economically affordable if something were to happen to the house, even though it was brand new, so I signed up with TotalProtect. I liked their networking and the availability of technicians, whether from HVAC to refrigerator repair, stove repair, air conditioning, gas, all at a moment's notice from one source. These technicians that have come are timely and professional, too. However, TotalProtect's claims processing needs to improve. The communication isn't at the level that I would like it to be at. It needs to be kinked out and worked out. Additionally, the cost of the overall service and what the customer receives back is a topic for discussion.

Air conditioner was not working I called and placed a claim. They sent Kennedy Service who never opened the unit but simply said to trim back some trees and the filter I had JUST replaced when the issue started trying to troubleshoot myself. I did those things the same day he told me to. The air temperature didn't improve so I called the company again and the rep told me sometimes it takes a little while to regulate and if it was still doing it in 10 days to call back. I did and requested they send a different rep since he didn't do his job the first time. They sent the same rep who charged another deductible and said the coil was bad. He said "that was probably the problem last time". The claim was approved and 2 weeks later finally fixed at an additional cost of $378. I have tried numerous times to explain to Total Protect reps that if the guy did his job the first time there wouldn't have been a second visit costing the second deductible. I am not questioning the additional cost as I understand things had to be retrofitted due to age of unit. The last rep told me I had to contact the service provider which is who told me to contact Total Protect to begin with so I am DONE going in circles. I went without air for almost two months due to the antics of this case.

Being that we’re retired, we figured having a home warranty would be the best. We went with TotalProtect and my experience when submitting a claim has been very professional and very prompt. The technicians have been good except for the one who came for the garage door. I had to call back and get another guy. Nevertheless, I’m glad I’ve got TotalProtect.