Cinch Home Services Reviews

On June 27th at 9AM we contacted the company due to no AC. They then sent out a tech on Friday AM who came to house and stated that the compressor was out. The service provider stated that he needed approval from TotalProtect. We contacted TotalProtect Friday PM and they were "researching" the part. They promised a call back. On Saturday at 2PM we reached back out to the company and they were still researching, but had not approved service. We also found out that they had chosen a service provider that was CLOSED from Saturday until Weds for the July 4 holiday. We live in Birmingham Al. Temperatures have been 90 with high humidity throughout the period. We have animals and kids. When we pointed this out to TP they said "if we start with a new provider you have to start over and pay for a new service call and it would take longer. They would call us back, ( second promised call ) On Monday AM, after hearing nothing from TP, we called back and asked status again. Once again told in research. I mean really? I went on line and found the part in the Trane DC in Memphis and that took all of 5 clicks of a mouse. again was promised a call back (3rd time) not a word. It is know July 5th. 6 Days in, TP had 2 full business days to find a compressor. Would that not be a core competency of a warranty business? And we start the whole thing again, supervisors, researchers, etc. at 4PM they tell me via call "we can order the part now, BUT, it will take 3-5 days to arrive. I asked for overnight service due to the horrible claim issue and they say "we will have to call you back" ( 4th time, fill in the blank here, no call back) OR we can offer you a credit to "do it yourself' I am just amazed that they never escalated this to emergency, it's not like I had a sink issue, in the summer in the south. I have NEVER in 35 years of business life seen anything this bad. I just called to cancel my service and they would not refund the $44.00 bucks for July as "I had used the service" UNBELIEVABLE. On to the BBB and I am doing everything in my power to get a phone number for the corporate office. Amazing they have that hidden like Ft. Knox. Guess I know why.

Our central AC Unit was making noises and was not getting cool. We turned the unit off and we sent a claim request on 6/23. We had an appointment on 6/28 from 9-12. The contractor called the Morning of 6/28 and cancelled. We called Total Protect and was assigned another contractor. This contractor came on 6/29 and did not find any problems but replaced the capacitor. On 7/3 the unit stopped working completely. We looked at the pipes that lead from the unit into our home (photo attached) and they were completely frozen. We turned the unit off again and called Total Protect; they stated that they didn't have an available contractor to come out and authorized us to get an estimate from another contractor. We found another contractor had the contractor come out on 7/4, paid a $69 diagnostic fee (on top of the $100 fee from Total Protect) and they provided an estimate totaling over $1,500.

When we bought our house, the real estate agent bought the HMS Home Warranty for the first year. This is our second year we've had the house. It was easy and convenient submitting a claim when the dishwasher went out. I called and explained the problem. HMS arranged for a technician to come. When he did, he diagnosed the problem, got the parts within a week and fixed it. He was very good, professional and did exactly what he said he was going to do. The dishwasher is working, so it’s good.

I wanted a home warranty when I purchased a house and this was automatically provided. To date, I still have the HMS Home Warranty and it won't expire until October. I always call in to submit a claim and it has been nice, easy and hassle-free. The reps were pretty friendly, courteous and sent individuals out to check what my concerns were. But there was one time when I was having trouble with my sewage. I told the girl that they didn't know what was going on with it and I had to know to be able to know what steps I needed to take and get my issue resolved. I was needing someone to come out, do a check and see why my toilet was backing up. I didn’t understand that I needed a plumber and they were telling me that they don't cover that. But nobody checked to say what was or wasn't covered.

We renew our contract with TotalProtect every year and we've been with them for about 11 years now. We've had good experience with them over the last few years. Every now and then we get a vendor that's not so good but we've always been able to call TotalProtect and tell them we don't like a particular vendor. The quality of the repairs that we are getting from the contractors has gotten better in the last year but I'm still trying to get in touch with Temp Control for our latest problem.

HMS Home Warranty came with our house. I've submitted one claim for my air conditioner and the experience was good. Their claims reps were very friendly. They gave me references of people to call. Also, their technicians were excellent. They helped me out and gave me ideas. They're really good people and they had everything done within two hours. I highly recommend HMS to anyone who buys a house but I wish more stuff was included.

We got the warranty with the house but they let us pick from a couple of options. Among the options we were given, HMS had the coverage we were looking for for the cost of the warranty, we ended up going with them. The claims process has been easy depending on who they were working with to send out. We've had a couple of repair people who've been really good to work with. There was one that never responded but they then sent somebody else eventually, after a month of us asking for them to send somebody when our furnace broke in the winter. So for the most part, it's gone smoothly. The repairs done have so far been good. They have been fixed and have stayed fixed. With the age of the home we were buying and the appliances, things were bound to be breaking down and they have. So it worked out for us and it saved us money.

My mortgage informed me that I could sign up for TotalProtect and I did because I thought it was a great idea. I've had them now for years. I got contacted by other companies, but I’m happy with them. Their claims process is generally easy. I recently used them for my air conditioning. The tech came and fixed the first problem he found and I paid my deductible.

We placed a claim for a washing machine. Called Electron as per HMS reps instructions and described exactly what was happening with the machine... very simple, it shakes during spin cycle. The rep came out and did nothing but of course collected the $100 deductible. He was here less than 5 minutes and then told HMS in his report that it was broken from abuse... really? How did he determine that? HMS replied that he is an expert. He opened the door of the machine, moved around the basket and said what I already told him on the phone, that it shakes during spin cycle. Could have saved me $100 and told me that on the phone. We do not overload our machine and have never abused it. I am requested a refund of the $100.

I have no problem submitting claims and getting them done. Also, the technicians I used to have in the beginning were very good and knowledgeable. But they keep changing the people that come to the house. The last guy came with a plumbing problem. It was a simple thing and he came back the second time to fix it again when something happened. I wonder sometimes if these people aren’t trained properly or they’re just getting into something new and trying it out. I've also offered some other work that I'd pay them cash to do. It’s not a major thing. I wanted the sink in the powder room changed over and the piping changed there. It’s a stand-up sink and I wanted a counter-type sink within the powder room. The guy said he'd get back to me but he never got back to me. Months went by and I kept on calling. I got somebody else to do it then.

I called TotalProtect and told them what the situation was. Then they provided me with the vendor for the air conditioning unit but I was not happy with that particular vendor because I took a day off and they didn’t show up when they said they’re going to. As soon as I called in and complained, they immediately got me another vendor from a smaller company. The guy was great plus we got everything taken care of. He told me what he was going to check and do. He came back and told me what he was going to send as his recommendation but it took a while for TotalProtect Home Warranty to get back to him for with a yay or nay.

The actual sellers of our house got HMS Home Warranty for us when we bought the house off of them. We usually file a claim over the phone and it's simple. We call and they ask a couple of questions about what's going on and then they assign it to somebody. For the most part, their claims reps were helpful and the technicians have all been nice and professional as well. It has been quick, easy and effective.

I thought I was getting a cheaper home warranty when I switched to TotalProtect but I wasn't. In the past, I haven't had any problems with them. But when I had a hole in my tub, they didn't cover it so I had to pay out of pocket on it.

We bought a house that had HMS Home Warranty and we renewed it because we liked their services. I had a terrible experience in submitting the claim, though. I have a lot of high-end appliances and the people in the Claims Department refused to contact the people that I have to have for my appliances. They always referred me to Sears or somebody that can't service me. Before I knew that, it was a big debacle, but now that I do, it's been difficult even getting them to call me. They still require me to Sears and then I have to go above their head and call somebody else in upper management to get them to take it to escalations.

So I filed a claim for my A/C not working almost 30 days ago. After many phone calls and emails, I received a call today saying that the original service provider wasn't being cooperative and I have to call a different one to come out and look at the system. I have no idea what is going on with this company, but it feels like I am getting the run-around. How long and how many people need to look at an A/C unit to realize it is not working? This is not the way a company should honor their service. Guess I'll see how much longer it will take while it keeps getting hotter and hotter outside.

This company provides horrible service. Shortly after moving into our house our hot water tank would not light since the pilot was out. We filed a claim and a plumber came out to fix the hot water tank. He was able to get the pilot to light. A few weeks later the pilot went out again so we called HMS and the plumber was sent back out. This time he recommended replacing the gas valve on the tank but he would need HMS to authorize the repair part. HMS did not authorize the repair since the plumber was able to get the pilot to light so technically the hot water tank is "working" but clearly how they define working and how anyone would define working are two different things.

On Sunday, June 25, 2017 we awoke early and realized we had lost our AC in the night. Our home warranty company, Total Protect, didn't get anyone out to our place to look at the AC unit until Tuesday, June 27th. The company they sent was ProServ Heating & Cooling. ProServ called our home warranty and advised them of what was broken. Total Protect decided to order a part to repair it instead of replacing the whole unit, which was suggested by ProServ. The part arrived on Thursday, June 29th and Total Protect contacted ProServ to notify them to pick up the part at the Goodman's Distribution center in Mesa, AZ. When we called ProServ to find out when they would come back to repair it they told us it would be Monday, July 3rd. I called the owner (Patrick) of ProServ and told him that 4-days was too long. The owner called back and apologized for not knowing of the delay and that he would send his Tech (Mario) to be at our home on Saturday, July 1st @ 5am. Unfortunately, Mario waited too long to pick up the equipment.......when Mario went to pick up the equipment on Friday, June 30th, @ 4:25pm, he found out that Total Protect sent the equipment to the Goodman's Distribution center in Tempe, AZ! So, Mario didn't have time to get to Tempe and the Tempe distribution center isn't open on Saturday, so we were told that nobody could help us until Monday, July 3rd. Now we have been told by ProServ that they won't be able to fix our unit until after 5pm on Monday evening, July 3rd. And they have also told us we can just go find somebody else if we don't like it.

TotalProtect's price was within budget so I chose them. One time there was a minor issue but they resolved it immediately. Overall, I had a good experience with TotalProtect and have been satisfied.

Our HMS Home Warranty came with our house. We submitted a claim to them online. My interactions with their technicians have been fine and working with HMS has been easy. The quality of work is fine as well. I've been pleased and would highly recommend HMS.

I've been a customer of TotalProtect Home Warranty (TPHW) company for over 5 years. As the years passed, I've received less and less customer satisfaction handling valid claims. On 06/12/17, I opened a claim for my broken A/C unit. The A/C service representative recommended new replacement parts (coil, etc.) to be installed.

I would like an investigation opened up on HMS home warranty company. I have been waiting three weeks to get my air conditioner fixed and no one at the aforementioned company has, in my judgement, made any real effort to address my claim. Sure, they have been more than willing to listen to my complaints about their failures to provide the service that I pay them on a monthly basis for but after speaking with the contractor they sent to complete my claim I feel as though this is a normal practice of theirs. By that I mean the following. Three, almost four weeks ago now I contacted HMS to file a claim because my air conditioner was not working. The first contractor they assigned to my case we never saw in the first week trying to get in contact with him to come and do a simple assessment of the issue.

I've contacted TotalProtect for repairs on my plumbing, hot water tank and then my floor furnace and the service has been real well, especially when I call. Submitting a claim can be done online but I'd rather speak with a representative. I feel more secure that way and they are very helpful. So far every last one of the technicians they've sent was excellent, except for the one with the heater. Not many people in California work on full furnaces and the first person they sent out didn't work on them. That caused a delay but it was no big deal and before that, I haven't had any trouble at all with the repairs. So far everything has been excellent and that's why I'm sticking with them.

Our HMS Home Warranty came as part of the deal on our house, it's paid for by the homeowner, and we're glad that we have it because it’s an older home. It had many issues and turns out that some of the plumbing are outdated plus there's a lot going on with an older home. We had already gotten a plumber for the first and the whole line had to come out but it leaked again because it was never addressed by the plumber that we acquired. We didn’t know we had the warranty and we go over a mountain of paperwork with our home and we realized after the fact. We’re up against a weekend, it’s already Friday and we got a leak. We just jumped on and got a plumber that was recommended to us but it didn’t work out. So we reached out to HMS and they picked somebody, they came out, did the work that they were supposed to do in a prescribed amount of time. It was a very seamless and painless process. Great all the way around.

When we purchased of our home, one of the stipulations was that the previous owners carry a contract for a year and we absolutely had to have the warranty with HMS Home before the end of that year would happen. We've renewed since then and we've been using them for almost three years now. My husband and I are both in our id to late 70s and having the warranty seemed to be the best things for us. We don't want the hassle of having to find somebody to take care of repairs with our homes and it gives us comfort to know that there's somebody on the other line that will listen, understand what we're talking about and take care of our needs very quickly. HMS have been awesome. They have been giving us fast and dependable service and we appreciate the way they handle business.

My husband liked TotalProtect's pricing and started with them years ago. Everything's been really good with the claims process, and everybody who has come out has been on time and fixed the problem except the last time. My washer and dryer, range, soap dispenser, and dishwasher were messed up. Sears came out and fixed my washer and dryer. But both the gentlemen who they sent out to do my range and dishwasher gave me the run around. I could never get a hold of them. It was two months and it was horrible. I couldn't believe they could run a business like that. I'd call and they'd say, "We'll be right there." And then they'd say, "He ran out of gas." One time, they told me that they were at the front door. I went to the front door and told them, "No, he's not at the front door." And the rep said, "Oh, he's at the wrong house." But he'd been here for about five or six times before. It was a terrible experience. And I read the online reviews here in town and the people said they did the same thing.

My central AC was 47 yrs. old and needed total replacement. At the same time, the pilot light on my gas water hater would no longer stay lit. TOTAL PROTECT provided a service contactor who could do both simultaneously. The service tech was completely professional, but there is a bigger story to tell: I had joined TP 15 yrs. ago through my mortgage co. Unbeknownst to me, I was on one of their lower plans with caps on repairs I didn't realize I had (fine print over 15 yrs. ago?). I drive a school bus for a living so I pretty much live paycheck to paycheck, and the cap on the central air was only $1,000 ! It would have had me so out-of-pocket I would not have been able to afford and would have had to skip the ac replacement and buy a couple of window units and get through the summers living in two rooms with the rest of the house closed off. Before I even had a chance to mention this, my service contractor (Trinity Mechanical in Baltimore, owner Steve Jansen), had already discussed it with someone he knew (Wayne, a person higher up in the authorizations dept.at TP). Wayne wanted "to make everything right" for me since I'd put over $6,000 into the plan for 15 yrs. (which I would have had available to me if I'd put it into an emergency fund), and waved the caps on both the ac replacement and the water heater repairs. Wayne even called me daily over the couple of days all the repairs took, to personally follow-up. During one of our conversations I learned that I had started out all those years ago (again, it had come to me through my then-mortgage company) with one of their cheapest plans, which is why they had the caps, but he and his co-workers in the dept. all felt helping me out was the right thing to do, and he also told me about better plans I could sign-up for when my renewal date comes up in Feb. 2018, which would not have the caps I encountered. Again, I never even knew who to call beyond the main customer service number -- the TP service provider they sent me used his contacts at Total Protect, and TP came through for me when technically they were not obligated to. Total Protect has proved to be completely HONORABLE in their dealings with me as a member. Thank You to Trinity Mechanical Service (Baltimore) AND Total Protect !

I've been with HMS Home Warranty for more than five years. My realtor recommended it. Submitting a claim over the phone has been very easy. People are so nice usually that it's easier for me to explain what I want or what happened. Also, the technicians were very nice and informed. In the years I've been with HMS, I only had one issue with them and that was fixed relatively soon. I'm comfortable with the quality of work.

had to remove frig to garage because of leaks they send out repairman to fix $100 later warranty company says cant fix because in garage in which they have fixed before 3X but are refunding my 100$ just a heads up on how this company operates WHY would you send out a repairman in first place if you would not fix they want your money but dont want to fix things right I have been a customer for over 3years watch out for this service I have cancel and will not do business again with these people contacting BBB

TotalProtect was part of the mortgage when we refinanced with Bank of America. The process for submitting a claim is fairly easy and it has gotten better. I used to do it over the phone and my interactions with the claims reps have been fine. Last time, I submitted a claim online for the air conditioner and the techs came out the next day. The techs have been good, as well as the quality of their work.

HMS Home Warranty was included in our home purchase. Submitting claims was very easy, there wasn’t a whole lot of hassle. I called them and they immediately looked it up and said that they would get a provider to come out. They would either email me or call me back. I've used it twice and on both times, they went ahead and just told me then that these would be the people that would contact me. The claims rep was very professional and courteous. They ask me for questions and I usually have my questions written down and they answer them as I go through when I call in.

I recently made a claim to HMS when my AC unit decided to stop working. At the very beginning of June I made my first call to HMS to make a claim. I was given the name and number of the company to contact to do the repair. I immediately contacted the vendor on what I believe was a Monday and was told by the vendor that he was very busy but could come out either that Wed or Thurs. On Wednesday evening I touched base with HMS and was told that that particular vendor could not service our unit and our case was reassigned to another vendor and was given an appointment for that Monday (roughly six days after initial claim was placed). I contacted that the vendor that night before appointment and was told that they do not typically service the area that we live in and that MAYBE they would be able to make a visit to our home later that week when they would be in the area.

My dryer would not restart after it was warm and made a loud hum when it ran. Total Protect sent a technetium out, and reported it was an intermittent problem & would not repair it. The dryer continued to get worse, getting to the point it would not start at all. After spending hours on the phone and getting a 2nd supervisor involved, they sent out another company that I was very happy with and put a new motor and some other parts that were worn. I should not have had all the trouble. I now have a water heater that has gone out, and am having issues getting it repaired. I will post the report when I get it resolved

I was disappointed that some of the issues we had with some of the appliances and things that didn’t work in this past year were not covered by HMS Home Warranty. The coverage was not totally clear to us when we got the warranty but I was satisfied with their response and their very strong follow-up when they called me several times after I placed the claim. Also, I never had any issues with their vendors. I've been with them since last year and our contract is expiring in two days. I received a letter in the mail advising me to renew, and it states that the cost for renewal is more expensive than what I paid last year. I pay in advance for $700 and now it’s $900. I’m certainly interested in renewing it, but I would like to renew for the same price that I paid last year. I was going to call them to know the reason for the increase but I have been away on business for two weeks, so I didn’t have time to contact them. Overall, it has been a positive experience.

I have been without my central air for two weeks, and I live in Raleigh NC where it is very hot and uncomfortable. After the service company determined what was wrong with my unit and gave the info to Total Protect it took another week to order the part............part still not here and I have been given the run around for the whole two weeks! When they say they will call you back they to not!! My unit is 15 years old and they have had several service calls over the last two years..........still they won't replace the unit, but they will repair when they get around to it!! Two weeks that is NOT customer service!

Servicemen came to my house and assessed that the compressor needs to be replaced. They reported this to the total protect company. Three working days later I receive a call from total protect that my claim has been approved and do I agree to go forward with the claim. I said yes I agree and was told at that time that the compressor will be ordered from Lennox company and the repaimen should receive it in two business days. 2 business days later I get a call saying my claim was denied and they want to talk about options on repairing my air conditioning unit. I told them about the call I got 2days prior and wanted to know why was the claim approved on Tuesday and then denied on Thursday. They told me an error had been made and the part was not ordered. They were going to expedite my order because the claim is approved. I call today, Friday, and no order was placed expedited or not. I asked to speak to a supervisor and was told none was available. This is worse than regular insurance companies. The worse service I have ever received on any type of claim or warranty.

HMS Home Warranty came with the home loan from our realtor when we bought our house. We've had the house for four years now and we submitted a claim this year for our side by side refrigerator/freezer that was frozen up. It happened on a Wednesday and HMS had somebody out on a Friday, which was quick. They did a great job on everything from the techs' availability and how quickly they got out here. So far, we've had no issues and I would highly recommend using them.

I bought this house a little over a year ago and the previous owner had HMS set up for the first year for me. So I just ended up renewing it. The last claim I submitted to HMS was for the garage door. I didn’t go into the greater detail before calling them because I was having problems and needed it to be working. I ended up having three separate repairs and it turned out none of them were covered. The door would go up but it needed the remote to go down. The wall control is working fine and the tech said that it was something inside the head that needed to be replaced and it was not covered. I also needed to replace my remotes because they were 18 years old but they were not covered either. He fixed the rollers on the side of the door because they were rusted and you can hear the noise when the door went up and down. But they were also not covered.

This company denied my claim and they will find a way to make not to pay for your claim. I called HMS regarding my booster pump and customer service rep said pressure regulating devices are covered. Before called plumber I did send photo of the issue as well. Plumber inspected the issue and he said (agreed) pump need to be replace and I had to pay him $100. I got a call from HMS and said it not covered due to it is not a pressure regulating device. We need 55 psi pressure to get water up to washer. When without booster pump we only have 40 psi. There is no base behind HMS rejection and only option they have option to deny any claim with something or anything. I paid $100 for nothing. This company is a scam.

I looked up on the internet through comparisons and reviews. Everybody had negatives but TotalProtect had the least and so I went with them. They were quick in the claim process which I didn't expect and were out here within two days. The technicians were good. I just didn't like the gap from the day they got called and they came out to the day that it got accomplished and I never knew if that's just workload 'cause it was a hot week. It took literally a whole week to get a little motor to replace which was a small thing. But other than that they were good. They talked to me about what it was and explained to me and they checked other things before they left. I was impressed with these kinds of services that I heard so many negative things about. Everything was great.

It will be three weeks on Friday, June 30th. As of today, no parts have been ordered so it will be 3-5 days for that to happen which puts me beyond next week due to the holiday. POOR POOR POOR POOR COMPANY AND I RECOMMEND THEM TO NO ONE!

HMS Home Warranty came with the purchase of a new house. Submitting a claim has been a good experience. I usually do it over the phone and I get through quickly. The only thing I did not like was sometimes the service provider would have a conflict with HMS Home Warranty on what they would cover or HMS Warranty would try to get them to use the cheaper option. I had an 80-gallon water heater and they said that they’d only cover 50-gallon water heater because that’s all my house needed. But on the warranty, it’s the 80-gallon water heater. The contractors that they had sent were bare-bones. They're licensed but the address was just somebody's house and not necessarily like a business. None of the source was brick and mortar. None of them has a website or anything like that. It could be anyone coming in to your home so the fact that HMS are using inferior service companies make it an issue.

I found TotalProtect online and they’ve been pretty good so far. I just renewed my home warranty with them. I call them to submit claims and it’s been an easy process. The reps who I’ve talked to were wonderful and very professional too. They gave me all the information I needed and they did follow-up. If there's a problem that they might not know about, they gave me a callback. I also had a good experience with the technicians who came out. TotalProtect sent out a guy to repair the dryer, but the tech didn’t repair it correctly and the dryer went out again. The next guy who came out said, “They didn’t fix it correctly, but we're going to take care of it the right way.”

I've been with HMS Home Warranty since March. When I needed to submit a claim, my agent told me to call. The lady who took the phone call was very friendly and helpful. She told me who I needed to contact, who was the service provider and what to expect. Overall, HMS got back with me quickly, had the issue resolved fast and the work was of great quality.

Subsequent to writing this review, I was contacted by Total Protect, and without going into a lot of detail, they were able to resolve this situation in a very satisfactory manner, which actually speaks quite well of them. So, I am changing my review to 4 stars, with a 1 star deduction for making the first go-around so distasteful.

I have been on a contract for 6 months with this company. My payment is deducted directly from my checking account every month on the 11th. For the month of June 2017, my payment of $47.95 was deducted as usual. I received an email on Tuesday, June 20th stating that my checking account and payment was rejected by my bank on June 19th. I contacted Total Protect's customer service line the same day and asked what the problem was, as my payment is showing as completed through my bank on June 13th. The girl said that it was rejected. I explained to her that I was looking at my bank statement as we spoke and it showed the deduction of $47.95. After being put on hold several times for her to contact the accounting department, she came back on the line and stated that what "actually happened" was I was issued a refund on June 19th for $47.95 and that when I receive that refund in 1-2 business days, call back and make my payment. WHAT?!? Why would I be issued a REFUND for a payment this company claimed they never received. I asked her WHY, and she said she couldn't answer that, I would have to speak to someone in accounting. Instead of transferring me to accounting, I was sent to a survey. So, I called my bank. The customer service rep at my bank said that not only did they issue the payment to Total Protect, Total Protect accepted the payment! My bank provided me with an ACH trace number to prove the payment. I called back to Total Direct and after being on hold 41 minutes asked to speak to a supervisor. The woman WOULD NOT put a supervisor on the phone. She looked at my account and told the THE SAME THING the previous woman said. I told her that I wanted to speak to a supervisor because the payment was made. She said a supervisor would call me back in 24-48 hours. No one did. And a "refund" was never issued to my bank. I received a second email today stating my warranty was going to be cancelled because the payment hasn't been made. YES IT HAS!! So, I called again. After spending 90 minutes, YES 90 MINUTES on hold (phone records to prove it), I was finally able to talk with Karen who told me she would schedule a supervisor to call me back. NO!! Get me someone NOW! Nope, I was told that the supervisor (Julia **) was in a meeting and would call me back. ARE YOU KIDDING ME!!!! Karen said no other supervisor was available. She also said it is documented that in my last phone call to customer service, someone would call me back after they spoke to accounting but I denied that option. That is a flat out lie. I have been waiting 6 days for someone to call me back. I am so angry right now at this rip off of a company who is taking my money and claiming they never received it. Considering I have the documentation from my bank statement AND the trace number from my bank that proves a payment was made, I feel that this company is stealing my money and wanting me to pay more. This will not happen. I left a voicemail message for Julia ** and if I do not receive a call back in the designated time frame, this warranty will be canceled and I will be contacting the local news channel to report their fraudulent business practices. 8 on Your Side in Tampa, FL. Look it up people at Total Protect. You will be hearing from them if I don't get this resolved.

When we purchased our home the seller had put a home warranty on the home. After living in the home 4 months the kitchen range went out and we contacted the warranty company. They sent out technicians who said the range could not be fixed and needed to be replaced. They kept sending out technicians to delay and stall. Each company said they didn't know why they were sent because the stove needed to be replaced. We were without a range from May 8th until June 25th. They never would contact us.

My experience when I submitted a claim was fine. The technician came out that afternoon and once they determined that the unit compressor was broken and replaceable, it was very rapid at that point. Their agent, George, called and told us that the claim had been approved and that they would have the repair company out the next day. He was cordial and professional. About 8:45 the next morning, the technician was out working on replacing the unit. He was on time. The contractor who got back from vacation brought his wife and his children to double check the work that's being done for us. Overall, the experience was fast and easy. HMS Home Warranty did what they said they would do when they said they would do it.

This practice might be ideal for those in Florida, where they are based (if you notice most of the 5-stars are from FL), but out of that state and especially one of the northern tier states this is the worst business practice. I can't believe I have paid this kind of money for years and they won't let the contractor purchase a water heater locally to recover the customer to normal living. I find it hard to believe they feel it is acceptable for a client to go without hot water for 5-7 days (do they realize you can't shower, wash clothes or dishes with no hot water?). DO NOT use Total Protect" Home warranty service. Better Business Bureau is getting this complaint. Also, the customer needs are second to a couple of hundreds of dollars they saved on a darn $450.00 water heater. Thank goodness it is not my forced air gas heater in the dead of winter in Montana. Bad business and bad business practice!! !

HMS Home Warranty came with our house when we bought it. The house was 15 years old and there is a potential for all kinds of issues with appliances which we have had. We've had good service from HMS. Their claims reps were always polite and gracious once you get somebody on the phone. They also do staff transfer. If they need to transfer you to a service provider, they put you on hold, call the service provider and make sure that person comes over to the phone before they handover. They're also very conscientious but sometimes we have to wait for a live person to answer the phone which I don’t like.

My mortgage company told me about TotalProtect and I trusted them. I was sent information about TotalProtect and it made a lot of sense. I've had several claims and every time has been wonderful. The submission was easy and the claims representatives have been very prompt and guided me to good companies that they work with as far as repairs. The technicians were very knowledgeable and they got in touch with the warranty company really quickly. They have been courteous, prompt and accessible on the whole.

Our first claim with HMS involved a hot water heater where the call was made on Wed. and it is Saturday and we have not been given a determination of the claim. The answer is that it is being reviewed. Being the first claim I feel like a delaying tactic is being used to avoid the claim where out of per frustration. It is obvious that the heater needs to be replaced.

We bought our current home almost 2 years ago. At first I did not want a home warranty, boy am I glad we kept it. In the last 1 year and 1/2 we have had our stove top quit, our entire central air unit go out and need to be replaced, our dishwasher board short out, our furnace break down, our garbage disposal go out. HMS took care of everything. This is my first experience with a home warranty company. Our other homes, we paid for things ourself. HMS has literally saved us almost $7000. I would strongly recommend this company. The last time I called in about the disposal, I kidded them that they were not making any money off me, for sure ha ha.

When I bought my house in December, HMS Home Warranty was included. We’re still in the initial contract and I’ve submitted claims with them. Everything was fine and pretty easy. I just called the number and described the problem. I submitted a couple of claims simultaneously so they opened up three different claims. One was the pipe, then refrigerator and the AC issue. And depending on which one it was, some of them had direct relationships with whether it was Sears while some they had to have somebody contact me from the company that they contracted with. But otherwise, it was a pretty smooth process. The reps seemed like they knew what they were doing. They were able to get through the whole three claims pretty quickly.

My Central Air stopped cooling my house. I called Total Protect they sent me an email with the service provider. I called the service provider they stated they did not service my area and could not understand why TotalProtect would give me their number. I called TotalProtect back theyverbally gave me a new service provider. I requested that TotalProtect send the new providers information in an email. They never did. The company came out they stated I needed a new condenser. TotalProtect called me with the amount that I'm required to pay which is $1165. They don't cover removal of my system and wire connections, I requested in writing the itemized list of what they are paying for and what's going to be done. They stated they don't send you anything in writing. I'm confused. Why am I required to pay anything out of pocket. TotalProtect stated if they can't fix it they replace it free. Who gives someone $1165 with out a written contract? I'm very disappointed

When you have to enter a claim with Total Protect, you must create a log listing the date, time, subject of the communication, decisions agreed upon and the agent to which you talked. Total Protect agents have a way of not logging communications in their system. Due to this, I have had to pay foe an extra deductible.

I liked TotalProtect and I’m offering it to all my friends. Submitting a claim is an easy process. However, one time, the technician I had for my washing machine was not so nice. He told me that it was not his problem and that it was a circuit. The most recent technician was excellent though.

My air conditioner went out on 6/16/17, I placed a call to TotalProtect and service tech came right out! I was advised on 6/16/17 by the tech to contact TotalProtect on Saturday for a status. I called Saturday and was advised they are waiting for authorization and to call back on Monday. So, I call Monday and spoke with several agents with no real answer. I asked several times to speak with a supervisor and was advised that supervisors don't take escalated calls , but they would call me back within 24hrs. I called Tuesday they are still waiting on authorization? Call on Wednesday and was advised that the part has been ordered and the service provider A&S air conditioner will receive it by 6/23/17, which would be a week later, and I live in Atlanta,GA. I called today 6/23/17 and no one knows where the part are?? And it going to be over 90degrees today!!!! I called A&S conditioner and was advised if they receive the part today they will repair it tomorrow Saturday, and if it comes tomorrow they will repair it Monday. I have a disabled mother who has suffer for over a week with no air!!!!!!. TotalProtect doesn't have to wait over a week for there monthly payment, but I have to wait over a week for a repair???? This is the WORST customer service I have ever experienced. And I'm still waiting for a return call from a supervisor, and I have to pay $575.00 for the repair whenever it's completed.......

We love HMS Home Warranty. We’ve had them ever since we’ve purchased our house about 20 years ago and they’ve always been good for us. It was an older home and it sat vacant for a year so we thought we should get a home warranty. We contacted HMS through the 800 number when submitting a claim. Then, they gave us a claim number and then they told us whom we can contact.

HMS Home Warranty is a joke. We purchased our home and got the warranty to have the peace of mind when things went wrong. Unfortunately we've had multiple issues already within 6 weeks of closing on the house. Their first issue is the poor quality of technicians that they force you to use. We've had a plumbing company come out to fix a pool pump who shut off a breaker underneath our house to our A/C unit. When the A/C went out, I checked the breaker at the main box (which was labeled Air Conditioning) thinking that was the problem. After filing a claim for the A/C (which was serviced by a company 1 hr away) I was told I have an electrical issue. They also thought the breaker in my basement was to the A/C unit. It wasn't until later while moving some boxes that I noticed the other junction box and was able to turn it on. Don't worry, we paid the $100 for nothing!

My neighbor has had TotalProtect for three years now and she loved them. I also got them and I've used them twice since. The first time was great. The person who came out to fix the first appliance was great and the communication between all three of us worked well. The second time, the microwave wasn't working. The appliance person came and said that the microwave works fine and he would not take it. The microwave doesn’t heat up anything, it's making a weird noise and smells like electrical burning. So, I called TotalProtect to complain.

Over the last two years, we’ve used HMS Home Warranty three times. Submitting claims have been very smooth but the most recent one was a real hiccup. The first time we used them was for a water issue. It was later in the day when they finally got there. But we were able to get the water to stop before it did much damage. And the contractor was very pleasant. The second time was the water heater and they were quick, from the time of them being notified to the time that they were at the house and repaired the issue. The most recent one was the air conditioner. It was a three-day ordeal, but the problem wasn’t so much with HMS and was more with the company that was contacted in the beginning.

They did the kitchen ceiling fan and they fixed the washer once before. So far my washer hasn’t given me any trouble and at first, I didn’t care for the white color of the ceiling fan but they have to pick the color so then it kind of grew on me. But, you know what? It looks good and everybody who comes in says, “Hey, I like your ceiling fan.”

I’ve submitted a claim with HMS and it was good. When I call their 1-800 or 1888 number, they respond quickly and take care of me right away. But getting somebody to the house to work is an issue. They will come out to your place whenever they're free. I had my AC unit broke down and it was too hot. And just to come visit and see what's going on, they take two to three days. Otherwise, everything was fine. The HMS rep was very nice so as the technician who came. He was good and knowledgeable too. My experience was perfect and I like to recommend their very good service.

Been with Total Protect for over 18 years. Worst service ever. Got claim Sunday night for air condtioner. Called Mon am to follow up. Called again 11:20 am to follow up. Woman on phone, couldnt hear or understand her. She said she tried calling service provider, but left a msg, not true, voice mail has neen full and not accepting any messages since Fri. she said she was going to reassign to another company who could come out on Thursday. I said no, leave with original company. Would wait for their scheduler. The SP called at 1:50 and got me appt for next day, Tues between 8-12. GREAT! I cancel my outside the home appts and sat in this house until 1:30 when I called SP. They told me Total Protect had cancelled my appt. Called Total Proect. Not only did they cancel my Tues appt, but cancelled the Thurs appt too. So no one was coming to fix my a/c. It's 105. Now all they can do is get me someone next week. UNACCEPTABLE. They reassigned to another SP. I got their number and left a msg about the screwup. They did call me back and because of Total Protect mishandling of my claim, she got me an appt on Friday. I really didn't appreciate the condescending attitude I received and the " I know how you feel" comment when trying to get across my frustration. And to top it all off, every person I spoke to put the blame on me that I cancelled my claim. (I WISH I COULD SWEAR). If I hadn't done my own work, nothing would have been accomplished.

10 days ago, my 1 year and 2 week year old fridge completely stopped cooling, both the fridge and the freezer. I contacted the manufacturer whose warranty expired after 1 year. I then turned to HMS who I've had a warranty with for 4 years. I explained the issue and they sent a technician out on Tuesday. The technician spoke very poor English and was difficult to communicate with. He was unable to fix the fridge and agreed come back the next day. He returned on Wednesday and again stated that he could not fix it and would recommend a replacement by HMS.

I wanted to save money in case my air conditioning, furnaces and appliances go into fritz, so I got a home warranty protection from TotalProtect. I've got a lot of houses and a lot of home warranties. But I like the efficiency and the care TotalProtect gives us. Their reps have been very kind and very efficient. We had one blip a couple of years ago with our microwave and it wasn’t TotalProtect’s fault. The contractor that was sent out was the one at fault so I called TotalProtect. They looked into it and they made it right.

When I submitted a claim to HMS, it was handled very professionally, courteously and timely. I gave the claims reps the information and told them what I wanted. And they told me to call the person that's coming out. When I called, I told the technician the problem that I had with the stove and he took care of it. He also told me that if he couldn't do it, he would have to refer me to an electrician which he did, and so I called the electrician in. Then the refrigerator kept making too much ice and I didn’t know how to stop it. He took care of that too and then I had to pay a $50 deductible. I also wrote a letter of recommendation and forwarded it to the electrician because he did a very good job and I wanted that to go in his file. They've been very nice and reliable and they came when I needed them. I would recommend HMS Home Warranty to somebody else.

I've had two claims with TotalProtect. I had the blower on our downstairs AC unit and then I had the hot water heater in March which wasn’t really a good experience. My hot water heater in a closet underneath the stairs was leaking. It already had ruined my flooring. I called TotalProtect on a Wednesday and the lady I talked to said they couldn't get anybody out until Monday. I said, “Well, ma'am, it's got to leave out of here. It's leaking all over everything.” And she said that if I touch it, they won't pay me. I told her to keep the money since I can't let the water get in my bedrooms, ruin my carpets and move all the stuff. My son took out the water heater and the plumbers came in and put in a new one in the garage. I was really upset with TotalProtect so I called them back and said that if they give me another runaround, I'll change companies.

I got HMS Home Warranty with our new house. Submitting a claim was pretty straightforward. We had called to get somebody to come over and fix our dishwasher and within a few days they sent somebody, they serviced it, and that was it. Working with their rep was pretty straightforward. My issue was I didn't have the policy number yet. So it took us a while to get through the system in order to get everything to link together. But other than that, the rep was easy to work with and the quality of the repair was good. Overall, it was an easy experience and their response was quick.

My air conditioning unit has gone out so I looked for a home warranty. One of my coworkers recommended TotalProtect so I got them. I spoke to Karen when I submitted a claim and I had an excellent experience. Their technician came out and but had to come back to do some repair. The first time the young technician came out, I asked for an ID and he just showed me his license. He didn't have with him a TotalProtect contractor card or an invoice that states who I talked to. I asked him for an ID and he just showed his license. I still let him in the house but asked him that when he comes, to do so with an invoice when he comes back because that was what the representative told me. He came back when he said he was gonna come back and everything was fixed. The work performed is of excellent quality.

I bought an older home and I knew there were probably issues that the owners are not gonna tell us. So the pre-existing condition from HMS Home Warranty was attractive for me because they will cover if something was wrong with the house before buying it and didn't know about it. So, it's totally worth it. Generally, I go online and submit a claim or I call in. Either way, it's really quick. Their claims representatives are friendly, courteous, able to answer my questions and takes care of the issue right away.

I had a warranty through my mortgage company but then a few months back, they said I had to go on my own so I’m paying every month to TotalProtect since then. A few weeks ago, there was a problem with the air-conditioning so I called TotalProtect and we tried to get in touch with a company but no company was answering my call. I didn’t bother and it appears that there was no problem because the AC is running right now. It’s been a satisfactory experience so far.

I went with TotalProtect as it could come right directly out of my bank account. We've been with them since 2012 and I've never had any problem in submitting a claim. Everything has been fine. We had one claim on a garbage disposal and one for a dishwasher. Then just this past three months, we had a claim for the air-conditioning. That was a three-trip thing but I only paid two deductibles because the third time was the same as the first time. After their service, the appliances have been as good as they were before. I’m glad we have TotalProtect.

I first encountered HMS a couple of years ago when we were selling a condominium. It was in the city and our selling agent made an HMS Home Warranty package available for whoever might buy our unit. At the same time, he was helping us find a place to live and negotiated that there would be a warranty associated with the house we were buying. In both of those homes, HMS came to our assistance on numerable occasions with everything from our water heaters to v-pumps, to fixing an old dish or old clothes dryer.

I had different home insurance that I canceled. I disagreed with their technique and they were going up almost $2000 for home protection since I live in California and they're based out of Tennessee. Also, the lady I talked from their office was very abrasive when I started asking questions about a different insurance so I looked for something better. I called other providers and TotalProtect offered the best protection and what I needed at that point. I asked for quotes and the TotalProtect rep was very helpful in pointing out different techniques and menus on how they serve their customers which was really great. She told me to think about it and call back if I had some questions, which I did. So, that was my link to have somebody say, “You don’t have to rush it. Think about it and call me back.” I talked to my husband and we got them. They gave me paperwork so I can read up on the service myself and that was enlightening to me.

When I bought my condo, I looked into getting a home warranty for financial support. If something breaks down, I may not have the money right then. But if the thing is under warranty, I can still get it done without having to pay a lot of money out of my pocket. Then the bloke that sold me the house told me HMS Home Warranty was good. Since I moved in, I've had one claim and submitting it was easy. There wasn't a lot of red tape or paperwork. It was a good experience. I just called then they sent someone out. The technicians were fine and very professional. Their work had excellent quality and there wasn't a problem with it at all. The entire experience has just been superb and wonderful. I’m an older a person and not computer savvy. With HMS, I could just call them on the phone and get what I need. Then they moved with expertise and with speed. And for a person like me, that's all I could ask for.

Everything’s fine with TotalProtect. I just read about them and thought they were good, and they were. Submitting a claim's as simple as it could be. I submitted one, somebody called me, they came out and fixed it, and then left. There were only two technicians who came out, but both of them were super.

I have never dealt with a company that had such appalling customer service. We filed a claim on June 6th to have our HVAC system fixed. Today is June 15th, we had a technician come out June 10th, and the evening of June 10th I called and let HMS Home Warranty know that our system was still not working. We have called and emailed everyday, asking for a supervisor to call us. We have never received a call, they just tell us that the request is in. Do not deal with this company.

We’ve had HMS Home Warranty when we bought the house. We’ve used them several times and we’ve always had a good experience so we decided to keep them. Submitting a claim was very easy. We called them and talked to someone or went to an automated system and it always works. We got someone out here quickly afterward. They would ask what the problem was and then they'd give us the name and phone number of the company that would be contacting us.

I've been in my house for some 30 odd years and felt that TotalProtect Home Warranty offered me a good protection on appliances and everything else in my house. I’ve had them for five years and I’ve used them a lot and it's been good. However, sometimes submitting a claim is a little slow. Right now, I have two compressors that need to be replaced and it took almost four visits from the contractor to finally diagnose the problem. Once it was diagnosed, took a little over a week to approve the claim. I still don't have the part installed yet because it wasn't shipped until past Wednesday of this week and the people installing it were busy and had no time to install it until the 26th of this month. But other than that, they have pretty much done everything that they were supposed to do.

I have been with TotalProtect Home Warranty for many years now. I’m a loyal customer. Wells Fargo sent me a notice back then about this program that will protect the appliances and everything in my house. I heard that the home warranty was a good idea and I said, “Well, let me try it and see how it works for me.” Wells Fargo deducts the fees right from my checking account.

I have been a loyal customer for years, they have helped me schedule service every year, especially for my AirConditioner Units..This time however when Thomas Heating and Air decided my contract unfulfillable because of pre-existing conditions, Total Protect did not back me up, they closed the file.Total Protect did not look back on the file and say, ummmm, well, the last 2 service people made no notes,they didn't say anything about "pre-existing conditions", plus Ms. ** is a "loyal"customer, no, none of that, they closed the file.....Now for 2 days ive waited for a supervisor to call me, oh between 24 and 48 hours,,what a travesty...I'm not happy, and its supposed to be close to 100 degrees this weekend.....HELLLPPPPMEEEEE...

I'm very satisfied with TotalProtect's service and the information they provide me. The claims process is easy but the arrangement for the technician to come out wasn't since I'm working. I got my drop-in oven service and the technician could hardly get it back in the insert. He was alone and it needed more than one person to get it back so I told him to leave it like that. There's a pipe back there that should've been moved. He asked if I wanted him to come back, but I'm working and it's hard to set up a time for him to come back. I also didn't think it was a big deal until I looked on the side of the stove, there's a big gap. I should have insisted that he put it back completely. Other than that, I have talked to other people about getting TotalProtect. I have been recommending them to friends.

A friend of mine told me about TotalProtect many years ago. At the time I started with them, I had just bought my home. But working for a home builder, I understand that it doesn’t last forever and your homeowner’s insurance doesn’t cover a lot of the things in your home. I figured it’d be best to reach out and get some sort of assistance down the line if anything were to break down.

My realtor purchased a one year warranty from HMS Home Warranty for me when I got my house. I've had seven calls over the past five years. For the most part, submitting a claim has been great and the claims process was simple. I do it online and if there's a problem, either the online form didn't take enough information or there was a piece of information to be clarified, I follow up with a phone call. They take care of it from there so I don't have to call back. They're good about getting it done quickly. I live in a rural area so sometimes it's hard to get a company that's within the service area because I'm between service areas. But overall, it has been good. Any time I have a problem, it gets fixed and all the technicians have been great. I didn't have to have somebody come back to redo work.

I've always been very pleased with the service. Submitting a claim with TotalProtect has gotten easier over the years. At first, everything was on the phone and they'd give us a choice of three providers. I would call each of them to see who could get here the fastest and they were a little slower. So, it was a whole different industry out there. Some were slower than others in responding and then I got the choice of calling back if I wasn’t satisfied with the choices.

My aunt had TotalProtect and we stayed with them because when anything went wrong, we had no problem repairing stuff. Submitting a claim is an easy process once I get somebody on the line. My interaction with them has been excellent. But the only problem is when I get the recorded line. Also, the technicians have been knowledgeable and friendly. I like them all when they come to my house. Their work has been outstanding. They also always call back and check to see if everything has been completed to my satisfaction.

TotalProtect was being offered by Texas Utilities as part of their program and I signed up with them because of the warranty. Submitting claims has been good for the most part and when I call in, the representatives handle it well. The technicians who have been out were usually very good. I’ve been happy with the way TotalProtect runs their business and I didn’t have a complaint up until now.

Things break and I've always believed that a little more insurance is better than not enough. I've looked periodically online for home warranty ratings and TotalProtect always got a real high customer satisfaction rating. Also, both their price and policy were good, so I signed up with them. I've had no problems in submitting a claim with them. We did one claim several years ago and then I had one about four months ago. Everyone was helpful, professional and they took care of the claim. On the other hand, I wasn't happy with my last experience with Sears and the actual technician.

They do not record detail, follow through on promises within the time frame they establish or take responsibility for their failures. Failure 1: Since the beginning of this service request, I have given my phone number twice as requested by the HMS representative. They have obviously not recorded the information because I am getting calls on my wife's work number. Failure 2: The HMS representative said they couldn't find a service provider immediately and told me my claim would be turned over to a different department and I would receive a call within 24-48 hours. I did not receive a call within 48 hours. This is 2 full days without AC in June in southeast Texas. Not good.

This time they sent draine refrigeration to fix my garage sensor but the guy didn't program both car remotes. After several attempts he finally came back out and knocked all the remotes off line. I had paid him $100.00. After two weeks of manually opening my garage, my insurance said Draine wanted an additional $90.00 to come back out. I wish I had never tried to get him to program the 2nd remote. Total protect won't do anything about it. I'm back to square one.

Things break down so we decided to get TotalProtect. There are other home warranty companies around but they're not as efficient as TotalProtect. I also had someone else told me that they had a bad experience with one of the companies. They never came back when they said they would. We had an issue with the refrigerator so we filed a claim with TotalProtect. The technicians came out, looked at everything and said they'd be back for the part, which they did the next day. They put in the new part and the refrigerator worked fine. Another part gave out a couple of days later and they came the next day and got it straight.

The first time I contacted HMS, my sump pump went out. The company HMS subcontracted to was very responsive and came to my home the very same day to assess the problem. When they told me the pump was burned out, they said they could replace it the next workday (Monday). I was very happy with this, as a sump pump is not a necessity except in a storm with torrential rain.

HMS was offered to us at the closing of one of our properties. We thought it was a good idea and we ended up getting other HMS warranties on our personal home and on another one. We had a claim for a hot water tank for our personal home and I liked the technicians who came. I was a little worried ‘cause they seemed young and might not know what they were doing but they did a nice job. They fixed the problem and I was happy with them. I would call them back if I needed them. It has been a very easy and efficient experience overall.

I bought the house from a realtor and they told me about HMS Home Warranty. When I submitted a claim, everything was well done. We’re really satisfied with them and their reps are really nice and friendly people. The technicians are good people, too, and they're on time and did a good job.

My son-in-law told me about TotalProtect Home Warranty and I liked their price and coverage. When I recently filed a claim, I simply went to the internet and filled out the information. Then immediately, I was given a contact for the vendor. The vendor made the appointment, came, and did the fix. They were very professional, effective, and knew what they were doing. But, I've had two repairs and I had to call them back off time. Other than that, the overall experience was better than I would have expected.

I've always been a skeptic of things like a home warranty. But then I got to looking at my current income status which is static. I’m a retired senior, so all we have is annuity and social security. Our house is getting along a few years, and it’d be better to be safe than sorry. I decided to take it out, and for once, I'm not sorry I did. Most of the time, submitting a claim is very good. The last couple of times, the servicer that they referred me to is too far from us and was always non-responsive. And it usually took three phone calls to find somebody much closer to me. But once they did, both two times that this happened, it was the same servicer and they were great.

We obtained coverage from TotalProtect Home Warranty (TPHW) about a year ago. Once we returned all the paperwork, we were supposed to receive a copy of the full contract which would detail anything applicable to the coverage. We never received the contract. I called on three separate occasion to request a copy. Each time I was told I would receive a copy in the mail, but I never did. Then, we had an issue with our sump pump. I called TPHW and they sent out a plumber. We were responsible for the 100 $ dispatch fee. The plumber said that it was not the pump, it was the piping that connected to the pump. When I spoke to a representative from TPHW they told me that the pump was covered, but the piping was not. The plumber said that it would cost close to 800$ to fix the piping. My husband and I thought that that was a lot so we called out a company that we had used in the past and they charged us less than half the cost of the other plumber, plus another dispatching fee of 35$. When our plumber was here, he told us that the sump pump was leaking oil, so since TPHW has told me that the pump was covered, I called them back. This representative from TPHW said that the pump wasn't covered, so I told her the other day a different rep told me it was covered. She put me on hold, came back and said, it was covered, but I would have to pay another dispatching fee of 100$ for another plumber. I said ok. As I thought about it, I realized that all the dispatching fees would cost me the amount of a new pump, so I called back and I asked it TPHW could waive the second dispatching fee since there plumber could have told us about this issue when they were here in order to avoid another dispatching fee. At this point, they again told me that the pump wasn't covered. I talked to the Supervisor who was mean, rude and not helpful. I asked to speak to a manager and they told me someone would call within two days. No one ever called. I cancelled our coverage. So in the end, they flip flopped about the sump being covered four times and since I never received a copy of the contract that I requested three times, I had no way to verify if it was or wasn't covered.

I looked into getting a warranty since the house is 12 years old and I don't know what I'm gonna come across with. My daughter had HMS for a bit and she referred it to me. So, I decided to give them a chance. Submitting a claim has been the most frustrating. A couple of times, it's been very frustrating to reach a live person. But once I got someone, it was fine. Everyone that came out was fine. They were professional, friendly, and would explain things. At one time, I had them fix a washer and in another time, they fixed a dishwasher. I would recommend HMS to people.

I heard about TotalProtect through my mortgage company and so far, the technicians have been fine. The things that needed repair were repaired.Overall, it’s a good program.

The house was 15 years old when I bought it and figured everything was the same age so I acquired a home warranty from HMS. I was better off doing it in small bits and trying to put the money away each week. My daughter in law is in real estate and her company uses it and she said they're quite good so I went with them. I've had several claims with them and submission was not difficult at all. At this particular time, it was my air conditioner of a 90-degree day and everybody was just lovely.

I've had TotalProtect Home Warranty for seven years now and I really don't have any complaints. With a home warranty everything was covered and the price wasn't too bad. I had good success when submitting a claim and it has been easy. They have all been good people and the quality of their work of the technicians was good. They did most of what they're supposed to do. I had a tech here a while back to check my air-conditioning. It was old but it was still working all fine right now. But, it's still in bad shape. The last guy to come out said TotalProtect Home Warranty wouldn't replace it. The maintenance wouldn't keep up on it like it should have been but that's just something that's normal. I just have to wait and see what happens. So far, it has been good. They come out when they say they're going to come out. I'm satisfied with it.

I called the claims in and submitting was excellent. HMS works great compared to other home warranty companies that I've heard of was giving other people problems. They are quick and responsive. They answer 24/7 and they let you know what's going on. They tell you your deductibles. I called a couple of months ago about renewing our home warranty this coming August. They filled me in with more information that I should upgrade the home warranty from the cost of what it is now to a little bit more. So, if anything happens to our furniture and AC, we're not paying it out of our pockets with the deductible.

About a good month ago my refrigerator went out, Sears came out and replaced a part. That lasted maybe a couple weeks and it died again. We waited for the parts to arrive and came back out and fixed the issue. I called again and Sears came back out and said he figured as much it was NOT repairable but he was trying. The technician then called Total Warrant and told them the issue and said it was NON repairable. I then got a call from Sears saying they are sending parts out and a service date to repair it. I contacted the technician due to my concern of him saying it was non-repairable and he said he had a warranty rep that kept pushing the issue as if she was the technician and was extremely rude to him. (that was 2 wks ago)

Our washing broke on the 15th and I placed a claim immediately. The service provider they recommended missed their appointment a few days later without notice. They arrived on the 19th finally. Everything seemed fine and I was told it would only be a few days before part was ordered. The case stayed in "research" until the 22nd or so and the part was ordered on the 23rd, shipped on the 26th. I was told it would be delivered on the 30th. It wasn't. I asked for the tracking, they wouldn't (or couldn't) provide it. I got the order number from Sears and got the tracking for myself.

We've had TotalProtect for several years. They were the first home warranty that I tried and I didn't try others. They were very effective and economical. It was a really easy way to save money if I could get problems fixed and have all insured. The claims representative that I last spoke with was outstanding and the process was top-notch. The last tech was one of the best ones yet that has come out. He took care of our problem that I had with my commode in the kitchen. He did an outstanding job.

I've been with HMS Home Warranty for a while now. In the beginning, I went online and looked at different people then I called and asked them about their home warranty. I decided to go with HMS in particular because I've been with them before and I thought it would be a good idea to have that warranty in place to help with the property I run.

My wife signed us to HMS Home Warranty before we bought our first house because it was an older house and when we did the inspection, there's a bunch of stuff close to their expiration date. Claims submission was easy and straightforward. They always get back within 24 hours upon claim submission and settles it quickly. Their technicians did good, come out mostly on time or within the window and gets the work done. Overall experience was convenient, fast and prompt.

I used TotalProtect on 3 other occasions & was satisfied since it was a 1:1 dealing between me & the contractor. However, after more than 6 weeks of total incompetence, 3rd party dealing with GE sub & being lied about the promise of supplying a power cord & disposal, nothing was done after the GE sub showed up yesterday to install the hood. All I have is the old hood & the replacement sitting in my garage, a hole above my range & TotalProtect purchasing "researching a replacement power cord" which they said didn't exist until I sent them a picture. Bottom line; TotalProtect is good @ what they do if you have direct contact with the contractor but DON'T let them "promise to handle it all" for any installation work. Take a payment if offered & do it yourself or keep them out of the loop to avoid unnecessary aggravation. Have a nice day.

Imagine how I felt going to check my credit cArd and noticing a credit from total protect for $253.04. Having no idea what this was for I called. It was a Saturday so no one could help but I was told I would get a call back on Tuesday since Monday was a holiday and that my policy had been cancelled for no reason. I had paid in full in December for 1 year. So today is Tuesday no one ever called me so I called them. Duh they have no idea what happened. Must have been a computer error. Mind you this only happened to me not Others. I asked. They said I had to be charged now that amount to get rid of it and my policy was paid in full. I asked for a e mail stating what happened they said they are not able to send e mails. This is 2017. Never heard of such a thing. I have used them for service and all was ok but this stressed me out for 3 days and not even an offer to extend my policy the time it was cancelled or I am sorry. Horrible service.

I went with TotalProtect when my previous home warranty provider quit selling their service in Nevada. TotalProtect's claims reps are good. When I had a water heater that went out, I called them up and they called back and had somebody come out. The technician looked at the issue, had to get the okay from TotalProtect to bring a new water heater out, came back the next day and installed it. It was a good experience.

I have had a home warranty through HMS since January 2012. My experience with HMS and its chosen providers has been hit or miss. Sometimes I call and get an extremely helpful customer service rep who explains things perfectly, other times I'm met with a lackluster unprofessional attitude. Claim resolution can often be difficult. While some providers have done great workmanship, others have left things worse than they found it. I had one provider pull a permit from the city that was required for the work to be done, didn't inform me, and never scheduled for the inspection. I was then left holding the bag when it came to the inspection and subsequent issues.

We've had a great experience with HMS Home Warranty. We bought an older house, so we thought of getting a home warranty. My mother-in-law, who was also a real estate agent, recommended HMS over other companies. Submitting a claim with HMS has been amazing. I like the new system where I can submit a claim online and then I have the name of someone in our area that I can contact myself to schedule an appointment. I've rarely had to speak to somebody because the website has been so great. But HMS’ reps were wonderful.

This company doesn't cover a lot. I would say about 50% of the things that should be covered aren't! Then, the companies they refer you to take a long time to get back to you. I have a problem with my air conditioning or heat every season. The techs only make temporary fixes and I'm still responsible for paying the deductible. They cover an attic exhaust fan but not the bathroom exhaust fan. What the heck is an attic exhaust fan?!

I learned about TotalProtect Home Warranty through Regions Bank. I thought it might be a good idea to get a home warranty, so I looked into it and tried them out. I have not had much of a problem in submitting a claim with them. The process was fairly easy. Most of the time I usually call over the phone. The claims representatives have always been pretty good and the technicians have been fine. But I had one scenario four weeks ago where I had a problem with the garage door opener and the technician came out. I have three garages and he fixed the garage door that won’t open. Since he was there already, I asked him to check the other garage door, to make sure that it does not need to be adjusted. The other garage door was working okay, but he gave me attitude towards that. Other than that, I haven’t had any problems. The quality of their work has been good and I would recommend it.

My experience with HMS Home Warranty has been simple and painless. Submitting claims was awesome and their reps have all been very helpful. Even if they couldn't help me, they would direct me to where I could get the help. Even their technicians were fantastic, as well. I had a plumber and an appliance technician but the issue ended up being an electrical although it was an appliance, and they've done the work excellently.

Our realtor told us about HMS Home Warranty and they've always been on our home. We needed home warranty because something's always going wrong. Since my husband's old school, he submits a claim over the phone. Submitting a claim went very easily and we've always been satisfied with it. I have been present in the past when contractors come out to service us, except the latest one. They've always done the work appropriately and to our satisfaction or we wouldn't keep coming back. We've been pleased with what has occurred with them so far as long as the price doesn't keep going up, up, up.

When I moved here and bought my home and I had to get some insurances. I needed to have some home, personal property and appliances and you always want to insure those stuff. Also, I'm single, so I don't have a man around the house to fix stuff. I wasn't familiar with the state or any of the companies and a relative suggested TotalProtect. It cost me about $62.50 a month but I have a swimming pool that is covered under, too. So, that raises the price up significantly. If something goes wrong with the pump, you have a swamp out there within a week.

When we bought this house, it had a policy on it and we just renewed it. I've always had good experiences with HMS Home Warranty's reps. The technicians were all good except the plumber that came out and broke the tiles in our bathroom. But it was an accident and he did pay to get them fixed and has been back since. Everybody did their work. The deductible could be a little less though. But other than that, we're very satisfied with HMS Home Warranty. I would recommend this company.

We've had TotalProtect for years. The last service call we had was when our garbage disposal stopped working. When I called to make the claim, the lady rep told me that our deductible went up to $100, although our monthly bill of $49.95 hadn't gone up, and that's how we found out about the price increase. I told her that we had no prior notification about this matter and we needed to have our garbage disposal fixed, but I wasn't going to bicker with her. That was the first price increase that we've experienced. However, the tech they sent out to do the repair was first-class. He was very nice and professional. We're satisfied with TotalProtect itself and we've recommended them. My wife's sister and her husband, down in Raleigh, North Carolina, went with TotalProtect because of our wonderful experience with them. However, their notification needs to improve. If they're going to raise their deductible, they need to let the customers know.

HMS Home Warranty has been easy to work with and their claim process was pretty simple. We called the 800 number once about 11:00 at night and they gave us the name of the person that would do the work. Then we called the technician and told them the problem on the water heater. First, they had to look at it so we emailed the photo of the leak and they said that it's really true and they’d be over as soon as they could. They got it approved with the warranty company and had somebody come over to replace the heater. I’ve dealt with other home warranty companies and these people seemed very willing to do what they’re supposed to do and that is pay for our repairs. They saved us a lot of money already and it’s been good so far. We’ve used it twice and we'll probably continue with them.

I bought HMS Home Warranty when I bought my house for it to be protected. My experience when submitting a claim was very good. Their claims process was easy and their claims rep was very professional and everything was done in a timely fashion. Their technician was professional, friendly and thorough, too. Their work was very good and it was done very speedily. Overall, I'm satisfied.

This Company is a total ripoff! I had a problem with my Heater not working so they send a technician over to diagnose the problem and they say that the Recirculation pump needs to be replaced, but because it's old they cannot replace it with the same pump but a different one. They then quote me $695 to do the job. I said that is way to high and I called my plumber who then quoted me $475. He came and fixed the problem, I submitted the bill for reimbursement and the Company only reimbursed me for $100. This Company is a TOTAL RIPOFF!!!!!!!

I’ve been with HMS for so long and their customer service and promptness are the reasons I renew every year. I submit claims both online and on the phone and the process is very easy. Their reps and technicians have been great and I'm satisfied with the call in and repair work. So far, HMS has done a good job of screening their technicians and they're men of experts that they contract with.

When our garbage disposal went out a couple of years ago, the company that TotalProtect sent out to do that told us exactly what's wrong and gave a less powerful one. We had a very large and quiet garbage disposal, but the company gave a one that has a smaller throat, makes a hell of a racket, banged around and doesn't chew up things very well, and I paid the company for it. I thought they'll give me either what I ask for or what I have, but the person said that it was the only thing held on the truck. He wasn't switching anything around. He was trying to shine me on and get it out of his way. Also when my washing machine went out, they were gonna send me identical washing machine but I wanted a better one. I hired a great one so they gave me a buyout on that. And the work that TotalProtect did for our air conditioning was really good.

We've submitted two claims to HMS in the last seven months and it's been pretty easy. The claim reps were great, too. One claim was for our microwave and everything was good with that. However, we had some issues with the local company that came out when we had problems with our hot water tank. The technician somewhat kept giving me the runaround. They canceled my appointment three times and the windows of time they gave me were not very accurate as well. They told me between 8:00 and noon but they showed up at 6:30 at night. One time, they also blew me off 15 minutes before the appointment. We weren't really happy about that. But the quality of work was fine. And on the whole, everything has been great with our experience with HMS. Everyone's been very nice and they've also helped us and gotten the proper people out to us.

your better off opening bank account and putting the monthly fee in it. or you can continue to pay them and get nothing back!

We had a loan warranty but I decided to switch over to TotalProtect because they're better than the one I had. There were a lot of things they covered like the garage and the door. Submitting a claim is fine. However, when I read the contract, they have too many exclusions. They also need to put a price with what they exclude so you will know what you're looking into. They shouldn't put down what they cover. Instead, they should put down what they excluded. That way you would know right off the bat. But, everybody they sent to me so far has been great. They are able to answer all my questions and if they don’t, they make a call to find out. The technician from Reeves Air Conditioning was great. Reeves company found a lot of things I wouldn't even know. They looked a little deeper and checked everything.

We purchased a home last year and HMS Home Warranty was one of the options that was given to us. We only used HMS once which was when our heater stopped giving heat. It wasn't a big issue. There were some contacts that needed to be cleaned. The HMS rep that I talked with on the phone and the company that we had were pretty good. The guy came through and he was very well-mannered. He happened to be the same person that serviced my parents' house so he knew of my parents. He found the issue, cleaned the contacts and I paid the deductible.

The previous owners of our house already have HMS Home Warranty when we purchased the house. We've been with them for about a year and a half. I submitted a claim online over the phone and the representative I spoke with was good. I had a great interaction with the technician who did a great job and explained everything. It was something easy so there’s no big deal. The service was good and I didn't have any issues with it.

We got TotalProtect Home Warranty with our mortgage company, the Green Tree. We had it when we bought the house four years ago. I had it on my debit card to pay monthly and they just stopped it. I was extremely impressed because I never filed a claim or anything like that. I've heard nightmare stories and I had just lived with one with my daughter. It was a nightmare so when we called to file the claim, I was terrified. But, I'm overwhelmed.

I called to have my washer repaired on May 3rd and a repairman came out and said washer could not be fix so it is May 22 and we still do not have a replacement washer even after we were told the part of the washer that broke was not covered and I would only receive $267 on another washer. I cannot get anyone to help resolve this matter. Does not seem like this plan works if your appliance cannot be fixed. I have been put on hold so long the call would ring to someone else and I would tell my story all over again. Now waiting for acct services to call back to tell me the process. REALLY

I purchased this house two years ago and it came with a GE microwave oven combo. The microwave went bad and the model number was essentially rubbed off. No one could figure out the actual model number. The warranty company ended up sending out three different companies and they all were nearly useless. Anyway, according to all the experts the microwave had to be replaced. However, since it was a microwave oven combo the entire unit would have to be replaced.

HMS Home Warranty was offered in the initial purchase of our home. I am not a handyman in any way, shape or form so it's been very helpful for me. It saved us from having to look around for plumbers etc. They have great service so we've renewed every year for five years now. Filing a claim was very easy. I usually go online and within a couple of hours I get an email on who's going to handle the claim and they've been quick in getting the tech out. Their technicians have been very knowledgeable. They specify what's covered and what's not covered and they leave it to us to make a decision and we go from there. They fix the problem but if there are additional cosmetic issues that need to be dealt with, then that's left on us to cover. Overall, they've been a good company to work with. And their technicians and quality of work have always been very good. We're happy customers.

The home we had was an older home and the furnace and the air-conditioner were older. So we acquired a home warranty mainly for our protection. When our old central air went out the gentleman that came to look at it couldn't even find the serial number on it. But they got him out. At first he thought it could be repaired and it just didn't stay. And they were able to get him right back out and put a brand new unit in.

I have been a customer w/ HMS for 2 years and have receive satisfactory service until recently. Situation: When you press the garage door button the door lifts no more than 2-3 inches and automatically closes on its own. Both my husband and I have tried setting the garage door to manual and lift the door, but the door would not move AT ALL (not even an inch)! We tried several more times and still the same result. Unfortunately, my primary vehicle is stuck in the garage and I have 3 small children under the age of 8 that all need to attend school on Monday!

I've had to submit a claim with TotalProtect and the experience wasn't that great. The first vendor they gave me didn’t have a voicemail setup and I couldn’t leave a message. So, I called them back and they gave me a name of a different vendor. But the technician who came out was good.

My realtor suggested HMS Home Warranty and I looked them up and found that they were reputable. When I submitted a claim online, it was pretty prompt. I had a claim number right away. Then a rep called me. He was helpful and gave me the information of who to contact for a service. I scheduled an appointment with the service person and they came out two days later. They were very professional and took care of the problem quickly. I have no complaints with them. HMS Home Warranty just provided me with outstanding service.

When submitting a claim with TotalProtect, I call and give them my numbers, and then someone comes on and they just go right to the problem and solve it for me. Sometimes, I go online but it's quicker to call. I'm always answered by whoever can give the answer. Then the technicians are efficient. They know what they’re supposed to do and usually get right to it and solve the problem. I’ve had no problems with whatever they’ve done. They come in and do what they have to do. I don’t have to call them back just because it didn’t work.

When I bought the new house, I went with HMS on my realtor's recommendation. The claim process has been very good. I've talked to people that have worked there but most of the time I do it online. It is a very easy process and the interactions with them were great. We had a situation where my air-conditioning kept breaking and I had made several claims. They came out many times. Finally, they said they couldn’t fix it. So HMS got in touch with me about how they were going to decide whether I should get a whole new unit. They actually did it in a very quick manner and were very pleasant about it. The bad news is, the new unit that I have now is broken and I’m waiting for another person to come out next week. But that’s not HMS, it's on the people who fixed the unit.

Total Protect agreed to pay me $1,100 for a refrigerator that went out. My first time to request a service. I was to receive the $1,100 in March, now the end of May and they keep saying the check was sent. Many calls and letters requesting my money. Still no funds.

A few years ago I would have rated HMS as "decent". However, over the last year or two my experiences with them have been frustrating and service has been very slow. Customer service doesn't seem to care if their service providers don't call you back or finish the work they are hired to do. In January, I had a rather urgent plumbing issue. HMS gave me the name of a plumbing company which I called for a few days and then gave up. The company never answered and never returned my call. So I called HMS back and told them. I think good customer service would have been to say "We are so sorry, we will find you someone RIGHT NOW and make an appointment for you." But of course this is not what they did.

Every year, submitting claims with HMS has been very easy and it gets better. Now, it's done online. Most of the technicians are good, except some of them, they don't honor their appointments. Other than that, their work was completed right and the quality is good.

I got a home warranty as I was looking to save money. My friends had used TotalProtect and were satisfied with it, and I got good recommendations for it. Submitting a claim has been very simple and the claims reps have always been very nice. I call up, tell them I need a repair, and the technicians come. They ask what's wrong, I tell them about it, and they get working on the job right away. So far, I've been satisfied with the quality of work and I have recommended TotalProtect to a friend. It works good though they increased the rate this year.

Total Fraud of a company! Dont waste your money! I have this service on 2 homes. One of the homes had a fridge go out 02/24. A tech came out a week later and diagnosed the issue. Total protect couldnt find the part to resolve issue so they stalled for 2 weeks. On April 1st they said it would be another month because the part had to be made. On 05/01 the part they ordered ended up being the wrong part. 3 months later I still dont have a working fridge and now the supervisors wont return my calls. When I cancelled the service on the other property because of this issue the rep cited some obscure clause in the contract saying I had to pay the balance of the remaining year since work orders were put in that year. When you sign up they tell you that you only pay on a monthly basis and can cancel at any time. There is nowhere in the contract that states this. I am now looking into legal reprecussions because they have in essence been collecting my money for months on 2 properties without any intention to perform

The previous owners of our house purchased for us a warranty from HMS, which we got when we bought the house. Submitting a claim with HMS was easy, fairly smooth and streamlined. We had a problem with the garbage disposal on our drain and that was taken care of swiftly with no issues. However, on the second thing we did, Sears performed the repair for us out of the warranty and we paid them the deductible that day. The check cleared the bank, but now, Sears comes back saying that we still owe that deductible, even though I sent them a copy of that canceled check. And the bad thing is, we have to send a letter to prove that we paid it and that pissed me off a little because my check was already canceled. Other than that, everything was easy and taken care of.

I had another warranty company when I first got the house. I had to pay it yearly as I got no monthly payment and when the time came up for me to pay, I didn't have all the amount so I had to drop it. Then my mortgage company wrote me a letter about TotalProtect. Everything's fine when I submit claims but I've had some problems with the contractors. Some of them are not really honest. It looked to me that they would fix things just long enough to last for the days the warranty covers. Then it would break down again and I would be told I gotta pay another deductible, and that's the thing that upsets me.

I contacted Totalprotect for a repair job for my dryer. The tech said the issue was the timer and that he would have to order the part. It was a Sears dryer and a tech from Sears. A few days went by called them back Sears I was told the tech forgot to order the part. But they took the $100 for the deduct. REALLY. Ten days went by and no repairs had been completed. I called back to Totalprotect. I was told that the part was ordered and sent to my address. I was baffled as to why would Sears order the part and send it to my house. A few more days went by again. I called TotalProtect again and was told that Sears would be out on Wednesday between 1 and 5. Well it's Wednesday. My wife just called and Sears said they will not be until the 25th. Very disappointed.

HMS Home Warranty came with the purchase of my home. Their claims process was easy and their representatives were very helpful in putting together the claim. Their technicians were very good and they did troubleshooting to figure out what was wrong, explained what's happening and fixed the problem. So far, I'm very satisfied with them.

I've been with TotalProtect for several years now & initially they were ok. In the past year or so, it seems that they have lost their way. Last year, they were unable to find an air conditioning service person in a timely manner & told me to locate one that was licensed and insured, in which I did. The company I found repaired the unit for $680, I sent the paperwork to TotalProtect and they send me a check for $275 with no explanation. I called them & was told that they have contract amounts they pay for certain failures & they could only be responsible for the amount they pay if they sent out a contractor. Would I have rather the service guy come from TotalProtect, absolutely! U guys were the one that didn't have anyone available for nearly a month & then I'm penalized after I was told to go find someone. Really???! In any event, I let that go & it gets worse. I call them this year because my water line in my fridge froze and the water will not dispense. This happened last year and they repaired. The service guy came from GE last year, which is the maker of my fridge. They send Sears out this year and I pay my $125 service fee & they are unable to repair and says the door needs to be replaced. The Sears repair lady told me TotalProtect does not replace doors, so they would probably have to replace the fridge. I get a call this morning, about a week later, and I'm told this is an insulation failure or manufacturer defect and not a mechanical part, so they are not responsible. Is it an insulation failure or a manufacturer defect? They don't know but they know they don't cover??? I do understand contracts, etc., and I must say that if the same exact thing had not happened last year and they did not repair, in which they did, I would not be writing this review. If it can be repaired, it's covered, but if it has to be replaced, it's not. It has to be the same problem that it was last time and now it's not covered??? There seems to be a double standard here, now that they know they have to replace, according to Sears, they don't cover. And to top it all off, they don't know the problem, they just know that they cannot replace all of a sudden. Trust that I will push further with this and if they rectify as they should, I will report, but if not, I will contact an attorney which I keep on retainer to dig deeper with this incident.

During closing, I was at my realtor's office and I saw a brochure about HMS. He gave me the brochure and I looked into it, and I've been with HMS since then - like three years ago. I usually call when filing a claim. Sometimes they answer, sometimes through an automated machine, which works very good. They reply and act fast, but it all depends on the contractor who comes home at the end of the day.

I wasn’t satisfied with Choice Home Warranty. I was telling my coworker about it and she mentioned TotalProtect, so I got them. The quality of work that the contractor did was great and I love it. I've recommended TotalProtect to my cousin. They are a great company and people should go with them.

On my first move to Florida, my neighbor told me about TotalProtect. After that, I said, “How could I be without it?” When I have a problem, I call TotalProtect and tell them what appliance it is. They then will take my info and then I will call whichever company’s gonna come up to diagnose the problem to see if they can fix it or if they have to replace it. Then they show me thereafter whether it's to be fixed or replaced. I’ve never had a technician that wasn’t very knowledgeable and respectful. I always find them to be honest as well. On a scale of 1 to 10, the quality of their work is a 10. It’s been a very, very good experience. I’ve recommended TotalProtect to family and friends and some have actually taken my recommendation and now they have it.

HMS Home Warranty was part of the package so it was already purchased when we bought the home. We’re still under the 1-year and it's been very nice and easy submitting a claim. I have been calling and their claims reps have been very responsive. My interactions with the technicians have been fine and the quality of the work performed has been good. They have been polite and responsive to us. We had to have them back again on the first claim we had and the tech fixed it so it’s not a problem anymore. I had another home warranty company prior to HMS and HMS is the best experience that I’ve had.

TotalProtect is a great service company. They were introduced to me through CitiMortgage when they were still my mortgage company. I just took it and I've been with them ever since even though I've changed mortgage companies. I thought it was good to have the protection on the appliances and TotalProtect has been very good. Their reps are very professional and attentive and I usually don't have any long wait times. They've been pretty supportive too. If I submit a claim, they're right on it, and if I have any problems, they work hard to resolve it. I felt like it was customer service. I've had a couple of snags with technicians but not too many bad experiences. The quarterly services have been good as well.

I had American Home Shield years ago and I never had any bad experience with them. It was under my husband's name but I got divorced and I ended up with TotalProtect. I've called TotalProtect several times and recently, I filed a claim for the refrigerator. When I called them a couple of months ago, they sent somebody who came and changed the converter. With the recent claim, they told me that the guy from Sears put Freon and that there was a Freon leakage. I was away for three hours to get me groceries. When I came home from the grocery, the fridge wasn’t working. So I called the same guy who fixed the fridge and asked if he has a little bit time to come and take a look again.

Keep getting the run around and it's 80 plus degree. Very disappointed. I keep calling and they keep telling me the parts have been ordered. One lady told me today that the supplier should receive parts today, but of course nothing was received. Got to think twice about this company.

Filing a claim with TotalProtect goes very well and I haven’t had any problems with them. The technicians usually come out like they say and get the job done. If I have any problems and I need a return visit, I haven’t had a hassle trying to get somebody to come back out. The only one thing that I’m not satisfied with is the increase in the deductible that we have to pay.

Do not by any means ever get a home warranty with HMS. I have had my own issues, and some basic searches on the internet reveal they deny a lot of claims and are a pain to work with, in addition to working with low-quality contractors. Dealing with HMS has been one of the worst customer experience services of my entire life. I had a claim denied due to what a claims officer called a pre-existing condition. Ignoring for a second that it was not a pre-existing condition of which I was aware, I politely asked to speak with a claims manager/case specialist to talk about the decision, since the customer support representative had no authority to change the claim status. What ensued has been a terrible, exhausting back and forth where I keep calling and asking to speak with a manager and miss the callback because I cannot be tied to my office or work phone due to the nature of my work.

My HMS Home Warranty came with my house when I first purchased it. I usually call and speak to a representative when I submit a claim. They give me all the information I need to be able to contact someone to do the work. There have been a couple of times that I have had trouble getting in touch with the technician that they recommended. But when I call them back, they help me find somebody else to do the work, usually within 24 hours. Sometimes it's even within a few hours.

About five years ago, I received some information about TotalProtect Home Warranty through U.S. Bank. At the time, my sister was alive and we decided to sign up for it. Other than my claim right now, it’s been very good, and even this claim isn’t terrible because it’s probably going to work. All I asked for was that I want my air conditioning serviced because I try to do that every year before it gets bad. Out here, it gets 110℉ almost every day and it seems like before. They ask what you want but this time they just took the information of my address and my Protect Gold number.

HMS Home Warranty was provided by our seller of the house that we bought in August. We've used it two times already and both times, I submitted the claims over the phone. The reps were very friendly and I had no problem. They got back to me immediately and all the service providers that we have gone through to get the warranty work done have been awesome. I've had nothing but good experience.

When we purchased our home, we purchased home warranty coverage through HMS. Shortly after moving in, we had a circuit board go bad on our HVAC system. After a week of HMS searching for a vendor they would allow us to use, we had them come out to diagnose the problem. This turned out to be a circuit board that had gone bad. The repair guy told us HMS had to authorize the parts and labor before they could proceed with the repair. 5 WEEKS later we found out that they wouldn't cover the circuit board repair. This was a relatively minor repair (about $500 after the deductible). They claimed that because we had a zone controlled system, they would not cover it.

HMS Home Warranty only comes when I have an issue. If I call today, they’d be here quick. They came out on several occasions. The work’s been very good and they fixed everything like they said they were going to. I would definitely recommend them to anybody who needed that sort of service.

My real estate agent is the one that suggested HMS Home Warranty. I have done submitting the claim over the phone and their representative was very polite and helpful. The technicians come out usually within a couple of days and they’ve been very professional and efficient. Their quality of work has been good so far.

Had a very wonderful experience submitting claims to TotalProtect. I usually call my claims in, but this last time, I did it over the net. The process was easy and everything I needed was there. All the technicians who've come were courteous and seemed to know what they were doing. They did the job and they were clean with it. They did a good quality work with the garage this last time. I will recommend them to family members.

We’ve been with TotalProtect for ten years. The results have always been satisfactory and we’ve been pleased. We’ve never really had any problems with any of the technicians that came out. They’ve all done a good job and been personable and easy to work with. Our most recent claim was for a washing machine motor and it was taken care of and the appliance performs fine now. We were quite happy and in general, we've been completely satisfied with TotalProtect.

Experience with HMS Home Warranty has been great. I first heard about them when we purchased the house. If there's a claim, I call them up and submit it over the phone. Then they will have the service provided and I'm happy. Working with the representatives has been fine. Some of their technicians were better than others but most of them were very good. I wouldn't have renewed if I wasn't happy with them.

TotalProtect sounded like a good idea since I have rental properties. I live in North Central Washington and Arizona part-time but I have five homes in North Central Washington. I usually submit my claim by calling and it’s always been good until about a week ago. I put in a call for service and air conditioner and they couldn’t find anybody in this area to do it which is kind of interesting because I’ve used them before up here and they had somebody that came out and did it. So, I had to call my own person who does my work for me. He did it and I had to pay out of pocket. But I've never had a problem before. They usually send somebody out here that’s covered and taken care of so I was surprised this time.

When we bought our condo, HMS Home Warranty came with it. The previous owners bought it for us as part of the package. We were happy with the service so we stayed with them. The claims representatives were always helpful. One time, they gave me somebody but that company couldn't send somebody for several days. I called and HMS gave me somebody else.The contractors they have sent were fine except for one. We had a problem with the air conditioning. The tech came and checked and he didn't want to go up the roof to get to the compressor. He didn't have a ladder so he said he'd come back but he didn't come. We got somebody else and was all taken care of. The work was perfect and we're satisfied with it.

HMS Home Warranty was presented to me when I first bought my home and I've had it for 15 years. I submit my claims over the phone and the service person would call even before I call. And when I wind up calling, they already have all my information. With my most recent claim for the plumbing, the technician was good and took care of our issues. HMS' customer service is excellent. I've always informed my co-workers about HMS. I believe they have another warranty company and they said it sucks. I told them that they didn't try the HMS.

Had Total Protect (Homesure) come look at electrical issues at my home. They sent out a person who replaced a panel (incorrectly according to another electrician) and said he replaced another. The work he did was not permitted or inspected by the city. I continued to have problems so Homesure sent out another electrician (a good one this time) and he said both panels need to be replaced and wired correctly and also the whole house needed to be rewired due to numerous fire hazards. Home sure won't authorize the repair of the wiring (even though its covered in policy) and the electrician won't install the panels unless the wiring is repaired first. He said no respectable electrician could install them because my wiring is so bad. Meanwhile I am living in a fire hazard.

Our realtor gave us a couple of different choices for warranty and we liked the HMS option better. We had a problem with our air conditioner and we called HMS Home Warranty and told them about it. They gave us a company and we had to work everything out. They had to come out three times for the same problem and it's still not fixed. They put a Band-Aid on it basically and then it happened again. The technicians are great and the HMS representatives are friendly and very helpful but HMS doesn't want to replace the product. Nonetheless, they're still on top of the problem, and take care of the situation right away.

We've had our TotalProtect home warranty for so long, about 10 plus years. When we got it initially, we just had a newer house and wanted to have some kind of warranty. Submitting a claim is very easy. I usually just call up and give them my contract number. I tell them what's wrong and they double-check to make sure that the issue is covered. By the next day, I usually have somebody out here. I've had very good interactions with the technicians that have been sent out to service. The only thing is that they're from different companies because of where I live, and it’s not the same people all the time, but I never had a problem with anybody. The overall quality of the work that's been done has been very good.

I was looking for a home warranty because of the high-dollar items in my house, like my air conditioner. TotalProtect seemed to have good service after I used them for a while, so I kept them. When submitting a claim, I usually called the claim in over the phone. The representatives were very professional, courteous, and helpful. Then somebody came by my house and looked at the problem that I had. They either repaired the appliance or if it can't be repaired or costs too much to repair, they replaced it.

The realtor who sold the house to us chose HMS Home Warranty for us and it came with the closing. When I submitted a claim, I went to the website, filed the claim, and they gave me a call to confirm. It was a pretty easy process and whenever I talked to their reps, they were friendly and helpful. They also sent me an email with the phone number for the people who’d be doing the repairs. Their service techs came out when I had a clog in the drain and they tried for a couple of hours but said they’d have to come back the next day with a bigger tool. They did and they took care of that and the work was very good. HMS is worth the money and I’ll renew it again when the year is up.

I have had HMS for one year and my coverage is expiring in 2 weeks. I received a notice in the mail that because I am an existing customer, I am able to receive "special pricing" for my renewal. They gave me 3 different coverage options for renewing and 3 different ways I could renew my coverage... online, over the phone, or through the mail. I went online last night and renewed my coverage.

I have never had a home warranty before. When I bought this house, my realtor suggested that I get one and recommended HMS Home Warranty. This house also has a heat pump, which I've never had before, and I have heard bad things about it. I wanted to get a home warranty because I’m not confident in this piece of equipment. Everything has been incredible with HMS. When I had a claim for my compressor outside, the technician who came out said he tried all of his suppliers and he couldn’t find the part he needed. So he called back HMS and HMS, through their network, found the part down in Miami, and they FedExed it here within a day or two. We got the unit fixed. It’s incredible.

I am very dissatisfied with Total Protect Ins. I filed a claim 2.months ago for my Refrigerator not cooling . It toke them 6 weeks to fix it .I pd over 100 in ref. Rentals. And last week. I filed Claim for my central.air cond. They went by to ck it but never opened evaporator, but on report it states it was dirty. So ins will.not cover it because it was dirty, which it wasnt..My elderly mother lives with me and it's been.real.difficult for Her..

I haven’t had any issues with submitting a claim with HMS Home Warranty. When I do, they get back to me in a timely manner. I had to call once for my water heater and once for my HVAC unit. They were really friendly and professional. The technicians were also very professional and good. I didn’t have any issues, questions, or concerns. If I did have any questions, I asked and they answered so that I can understand. Or they either gave me pointers, as with my HVAC system, like to change the vents and make sure there are no weeds around it.

The home warranty that I had before was going out of business and then I was given the opportunity to take a TotalProtect home warranty through my bank. They're fabulous at TotalProtect. I made a claim for my furnace. I called them and they found a company for me. And then TotalProtect called them, we made an appointment, and that was it. The technicians came and they did what they had to do. I've had TotalProtect for quite a while and so far, we've been able to work things out. Anything they fix and anytime they send someone to your home, you have a six-month warranty without paying another copay.

My realtor told me about HMS. Every time I called them for a claim, their reps have been very nice and they’ve always got the situation handled. However, there was one time I asked why something wasn’t covered and their rep couldn’t answer it. But other than that, it’s been good. The same can be said about their technicians too. However, that is with the exemption of my washer. This would be their fourth time to my house for the same problem which is frustrating. Otherwise, HMS has been fast and prompt and so far, issues have been taken care of.

TotalProtect Home Warranty was offered through GMAC Mortgage. It was pretty easy when I filed a claim, which I liked. I contacted the 1-800 number and when the technicians came, interactions with them were good too. The quality of their job is good as the thing is still working.