Cinch Home Services Reviews

We found out a few things about how the company does business through this process and most of it not great but I am glad to finally close this complaint and pray I never have anything else stop working because I don't want to deal with this again. The company responded to my original complaint on 1/7, today is 1/25 and we finally received a new dishwasher. The process has not been easy but I'm just glad we are finally done with this claim. I'll end with saying customer service definitely needs some training.

Do not I repeat do not waste your time or money with this company. They have gone downhill in customer service in the last 2 years. I've been waiting over a week to get a response from them and the service provider they assigned me to fix my garbage disposal. The plumber they provided me did not answer their phone or return calls. I've tried to get a different company through HMS to come out but I was forced to open a new work order to get a different company. Now I have to wait several more days for my disposal to get fixed even though I've already waited over a week.

TotalProtect Home Warranty was very responsive and they took good care of me. I submitted my claim online and navigating through their website was easy. The contractor that they sent did a good job, and he seemed very confident and nice.

Submitting claims online or through the phone with HMS Home Warranty have both been really easy and I like that it gives me permission to contact the contractors right away. One time though, we have been told a wrong answer by an HMS rep. As part of our warranty, we have our emergency lodging and our furnace went out and it was super cold. So I called and I asked about it and the rep said that we did not have that.

I've had Cross Country Home Services for quite a few years now and overall, they've been pretty good to me. They have handled the claims within just a few days of the calls and I haven't had any issues. Submitting my claims for service is very easy. I just make the phone call and they will do one of two things. They either give me the phone number to call the company or they put me on hold while they look for the number, then they give me all the information and the company calls me within 24 to 48 hours, which usually is just within 24 hours. Then, we would get it set up and done. We've also had very good interactions with the technicians and I've had some relationships with them now. Sometimes, I would call those guys or use their referrals to other people with the companies and it worked out well. Overall, I'm satisfied with the coverage that is offered in my plan so far. Cross Country is doing all right. Keep up the good work.

We had two issues the first year we tried TotalProtect. First, a microwave malfunctioned. It took 4 weeks before their contracted service representative could even get to us, and then another 2 weeks to fix the problem. Second, a swimming pool pump motor malfunctioned (a coverage I paid extra for). After getting that corrected, the service representative to whom I was referred told me they did not serve my area. I called TotalProtect back, and it was another 4 days before someone called me about the pump. In the meantime, I had my person pool cleaner person replace the pump motor at my expense. Now I get a notice from TotalProtect they are going to AUTOMATICALLY charge my credit card and renew my policy with a price increase! I have been attempting to CANCEL any renewal, and their 800-474-4047 number only stays BUSY if I ask for a company representative. TotalProtect is TOTALUNSATISFACTORY.

I have had Total Protect for a few years now and finally had it with them. I was promised two months and at least one month of a monthly payment being waived because of their ** up on my water heater issue and yet they still took out the payment?.?.????? I DO NOT recommend this company to no one. Then they hire some local A/C company to come do repairs on my unit and ruin my carpet in the process which they said they would help out, still waiting. There are more better home warranty companies out there. Please shop around but do not include these crooks in your shopping. God Bless

I submit claims with HMS Home Warranty over the phone. The techs who came over did well. The latest guy who came over did a good job. He was also professional. HMS is a good company. The quality is 100% and they give good service.

We have had a very good experience with TotalProtect so far. I file claims over the phone and I also do it online. Over the phone, I always get a lot of help but I prefer the online thing because I have more options on getting information of different companies that can go to us. Also, the contractors have been pretty good. The first time that I called for one of the contractors, there was a little misunderstanding on what they were and were not supposed to do. But then, it was okay. It would be good if TotalProtect would check on the companies that work with them because some of them are very specific. When you call and tell them your issue, they’re like, “Oh, yeah. We work with them, but we don’t do that.” Other than that, I have recommended TotalProtect to a couple of friends already because I really like the company.

I have been with HMS Home Warranty for 20 years now and I've had a good experience with them so far. I've stayed because of the coverage and I have referred a couple of friends to them. I call whenever I submit a claim as sometimes I like to go with the same vendor that I might have used in a previous time. By calling, I could let them know about that, as compared to when you go with the automated system - I was told that once it selects a vendor for you, you can't change it. Once I had a claim for my dishwasher and the repair company took a little longer to come out than I would have liked. I guess it was the availability in their appointments. After ordering the part, I waited two weeks, and I wasn't very happy about that. Still I had very good interactions with the tech who came and I had no issues.

I started looking into getting a home warranty so it could help with the expenses of having repairs. My daughter told me about TotalProtect and I had heard about it being good in this area. She really gave them high praise. So far, they have been good as far as submitting the claims, but as far as getting the work done and all extra stuff on the side, it has been very costly.

So basically, I just want to say that this company is garbage. In my area, Hampton Roads, VA, it seems there are very few contractors that the company uses. One example, back in August I tried to file a claim for my AC unit. Our AC went out and it was over 100° out side. They basically told us it would be 3 or 4 days until someone could get out there. I was under the impression that this is an emergency case and should be expedited. Apparently, I was completely wrong about this. I told the representative that it was already 86° in my house and the AC had only been out for a couple hours. I could only imagine what the internal temperature of my house would be in 3 or 4 days, not to mention that wasn't even a guarantee that they would be there in that amount of time. Before this a few months earlier we made a claim on our dryer. It wasn't properly drying clothes. The tech they sent out seemed like he didn't even know what he was talking about but stated he had to order parts. 3 days passed and we didn't hear anything from the tech. We called them and couldn't get the tech to call us back even after talking to the secretary. We called Total protect, they told us they would get in touch and have the contractor contact us. It took another two days for him to call back and say he was still waiting on one part and it should be here next day. Two more days passed (trying to give the benefit of the doubt) still no phone call even after calling the contractor again. Had to call Total protect and cancel the claim. That is two claims that we cancelled for poor customer service and lack of professionalism, not to mention I've used them for 4 years and paid $70+ a month for what, to be treated poorly when I actually needed them? That is almost $3500 wasted for no reason that I can never get back. Hence the reason I'm cancelling and going to a (hopefully) better service.

Purchased warranty in June; trouble with oven; quick to have repairman come out and service and they were wonderful... HOWEVER, parts were unavailable so oven is being replaced. Problem lies in communication being one-sided. I have had neither email, nor text message updating me on progress. Started process the first part of October, 2018; called repairman before Thanksgiving and he told me they were suppose to call to set up replacement (no call); Called on 12/6/18 and confirmed (by nice lady Elsa) that I was getting a new oven and to verify replacement model, which I did (would be delivered and installed 3-5 days); no word.

If giving HMS Home Warranty zero stars was an option, I wouldn’t have even given them the one star. I got HMS Home Warranty insurance when I purchased my home because I knew some things may happen in the first year. I had something go wrong with my furnace and they responded right away by getting a technician out the next day. (That was probably the only good thing that happened along the way.) The technician said that my unit was too old and that he wanted to condemn it. He mentioned that I would have to pay for any modifications, but it didn’t look like I had many so it shouldn’t cost me much. About a week and a half later I heard from HMS with a quote of what I would owe for the new furnace. The price was about $1000 higher than I anticipated having to pay out of pocket. When I looked at the breakdown I saw that the things listed as modifications should not have been considered modifications in my opinion.

Noticed a leak on an outside spigot on Christmas Day. Placed a service claim online due to the long wait on phone. When service provider arrived, stated it was not covered but I still had to pay the $100 service fee plus their fees. I do not believe I should have been charged the service fee.

Customer service = poor. Reps have you on hold very often & NOT resolving anything. Hard to get real person on line. Only 1 tech came out (can't get anyone in network), took deposit & never came back for repair/never called. HMS says he never even put order request in. Dishwasher hasn't worked since day 1.

On December 29th our ac started to give us some problems, I called and made claim. They mentioned to me that with the new year we may not get an appt until wednesday. My husband and i were fine with that and understood. We called and left a message right away with the company they dispatched us to. along came January 2nd... 11am vendor number still going to voicemail and no call back, i contacted total protect again. They had the same issue and did not contact me about so i asked to be dispatched to another company. I got their number and gave them a call, left them a message about 12pm, after no return call 3pm i gave them a call back and they answered stating they contacted total protect to let them know they can not come out for another 2 weeks. So i called total protect to get more information. We live in South Louisiana 75 and humid out with a 2 year son at home we needed to get some in as soon as possible. The rep mentioned she can not give me any vendors info that she will dispatch me back to referrals. I mentioned i will call back at 5pm to get an update. I called back around 5:30pm... I was still pending in referrals. A different rep looked for a vendor and was able to give me their contact me and dispatch me .. hmmm not sure how all of a sudden it all changed. So i then contacted and left a message knowing it was 5:30 the business was probably closed for the day. on January 3rd i called the company back after no return call at 9 am. No answer finally around 11pm they return my call asking me where did i get the number from because they are not contracted with Total Protect. Totally Confused and FRUSTRATED, I called total protect again..... They stated they only have ONE more vender this with be vendor (FIVE) that i can contact........ so for the WHOLE SOUTH OF LA you only have 5 vendors for AC!!!!!!!!!!!!!! i am now frustrated because the way these reps were speaking to me like i had no right to be frustrated.... i asked to speak to a supervisor. That made no difference because she was just as rude.. Thank goodness the last vendor contacted me back and was completely professional and super nice and was able to fit me. I am completely disappointment with my experience with total protect!

We were a loyal HMS customer since 2013, and had generally decent experiences with their providers, but this year it turned out to be a nightmare. We added a well pump upgrade to the coverage in 2014, so that we are covered in case our water supply breaks down. Well, on New Year's Day, our well pump finally died. HMS booked a provider to come out, we paid the deductible, got the problem diagnosed, and the claim was subsequently rejected for lack of coverage. Why? Turns out that in 2016, their system suffered a bug (a fact that their rep admitted to) that resulted in this part of our coverage getting omitted.

Company kept switching to a new subcontractor because their bids were too expensive. Pushed me to take a low ball payout with me covering the difference after working through 4 of their subcontractors. This was a month long nightmare where their margin opportunity was more important that fixing my water heater. I wasn't aware there were caps on costs they would cover, but that was made clear to me by several of their subcontractors I spoke with directly and, with that knowledge, confirmed by Total Protect staff, even though they will not release the cap limit information. So after such a long time the leak finally reached my carpets. Even though the delay was due to their processes, Total Protect said it was my problem, as I had the option all along of either letting them work to find a subcontractor that would meet their price limits OR I could have taken the low payout and hired someone to do the work myself. Since I knowingly chose to let them run their process (versus the option of spending $800 additional with the deductible I'd already paid to have the work done myself). The staff is argumentative and kept pushing me to "just take the payout" if I was so worried about water on the floor. I suggested a couple of plumbers I know, but Total Protect said their sub contractors were selected for their service and support records, but then they kept passing my case to a new sub contractor. Robert, one Total Protect staff member, put me on hold to check with "Authorizations" and never came back. After 30 min, I used another phone and called in. The new agent I spoke read me the case notes Robert entered, saying "the customer disconnected the call" and Robert logged out and went home, all the while we were both listening to the hold music of the line I had supposedly disconnected. In another call, I was literally screamed at by an agent (can't recall her name but I have it written down at home) who just yelled, "you can either wait for us to work our process or just take the money and do it yourself!" My last conversation was with Billy in Case Management, who said they had been sending ongoing emails and calls to the last subcontractor they were working with. When I pressed for specific dates, noting I was going to call the company to ask, he acknowledged that they had sent an initial communication on 18 December and hadn't actually sent another until I was on the phone with him on 31 December (because my carpets were wet now). When he and I called into the sub contractor, Billy told them he had sent "multiple" requests (he actually sent two while we were on the phone... that in his mind represented multiple) and he felt that absolved Total Protect for not doing anything even though I kept calling in to Total Protect and the various subcontractors every two or three days to check on the status. This whole process has been a joke. The last subcontractor told me that Total Protect had pulled the job from them because they were also "too expensive", and that put me back to square one. At that point I called Billy, took the payout and requested they cancel my membership with them. DO NOT WORK WITH TOTAL PROTECT!

We filled a claim on Saturday December 15, 2018 when our inducer motor on our home heating unit stopped working. We were provided with a number to call for the service provider and he responded on Monday 12/17 and visited our property on Tuesday 12/18 concluding that the motor needed replacement. We were told he would order the parts and call us when they were ready. I just spoke with HMS today January 3, 2019 and was told the parts are still waiting to be delivered and they believed they would be delivered on Jan 6, 2019 at which point the contractor would call us but they could provide no further firm commitments on getting this completed.

This company is a scam. Our A/C handler broke and the coils needed to be replaced, according to the tech they sent out. That was on Friday. On Monday, we get an email saying they won’t cover the repair as it was due to rust and corrosion. It is clearly stated in the contract that this is covered even with rust and corrosion. I call the company to discuss and they eventually advise they will reverse their denial and fix it. I next call on Wednesday to follow up with the technician and hear from him the next day that he is waiting on the company as they are deciding if they want to fix or replace the unit. The tech warns me if they decide to replace, we will also have to replace the outside unit and our out of pocket cost would be close to $4,000!! I call to get clarification from the company and am told they just need the tech to measure the area and he has to come back out. Mind you, he’s told me he’s out of town till the following Tuesday. I then speak with them early Friday morning and request another technician to start on the job as it’s hot in Florida and waiting another 5 days seems a bit absurd. They deny my request and say they won’t do that because a claim had already been opened. I respond with all the guy did was test the machine, why should we have to wait another 5 days to get this process started. Latosha, allegedly a manager, said they would not be doing that and continued to snarkily ask me if there was anything else she could help me with. I repeatedly said yes that I would like help getting this resolved. She tells me my only other option would be a cash pay out and do the repair ourselves. I ask what the cash pay out would be, as the tech had already told us to repair the coils would be around 1100 and our out of pocket would be 225. Latosha tells me that she is not going to tell me how much they would give us until I agree to take the money and that once I agree, I cannot change my mind. I said how can I agree to something when I don’t know what we would be getting. Again I get, anything else I can help you with? ????. We hang up and wait till the tech comes back and makes it to our house the following Wednesday, now 13 days no ac. The tech explains that we cannot just replace the unit that’s broken, due to Florida code laws. I call the company back and am advised to have the tech call in as the decision is made between them, on something that effects our house!! Late this evening we get a call from total protect advising that it would offer us a pay out of just under $800, for work they already know is over $1100 to do. At this point, we are over this company and will be calling an actual professional to get the work done immediately. Total protect has now lost our business and I will never recommend them to anyone. We just wasted years of money into this company to be treated in such an awful manner.

My husband submits our claims with HMS Home Warranty over the phone, but he goes online a lot of times too. The latest thing that they came out to fix was my air conditioner and the contractor came out the next day after the claim was expedited. Our interaction with the contractors was good and fast. One time, they had to order a part, but for the majority, they were able to fix whatever the problem was. We love the fact that if anything goes wrong with any of our appliances or whatever in the house, we have the insurance for. It’s a whole lot easier than going and buying a whole brand new washer, and it is something we don’t like to be without being a homeowner.

My house is getting a little older. I heard about TotalProtect from Pentagon which is the bank I've been with for over 20 years. I thought that if they offered something, it would have to be good so I went with Total Protect. Thus far, the claims process has been good. I had a big issue last year with my AC and it took them from April to September. They sent out three different companies and all of them were pretty good except for the first company that came out to look at my AC. In the end, I got my AC replaced. Nevertheless, TotalProtect has been pretty prompt and fast. I had a good experience with the company overall.

My microwave is completely inoperable, one that I purchased new 2 years ago. I have 2 young children and work many hours, so you may understand that this device is very necessary for our lifestyle.

I filed a claim for my refrigerator on 12/3/18. Total protection sent a tech out and the tech stated they couldn't repair the problem because they couldn't identify a part no without the model no and serial no which was missing on the unit. Today is 1/2/19 and my problem is still not resolved, total protection has sent out 4 techs who all said the same thing, that they can't repair the refrigerator without the model/serial no. Now total protection is telling me that it's my responsible to find someone to come out and look at the unit. I had two techs come out and they said the same thing that they can not repair it without the number and instead of Total protection replacing the unit, they keep telling me to call different repair companies. I had to pay the $125 deductible and pay each additional tech that I called to come out, not to mention losing pay from work in order to meet the repair tech at my home. I think this the most ridiculous situation I've ever experience. I've asked them to replace the unit and haven't received a response. So a month later and 6 techs they still refuse to do anything. I'm very disappointed in this company and will not recommend them to anyone.

We have had this service for several years now. I live in Nashville where it is currently 45 degrees outside and the lowest it will get is 37. I filed a claim to get my heater fix a month ago. We had a technician come out and check it out. Told us there was a part that needed to be fix and that he will order it and will be back the following week. Whenever a technician comes out we have to pay a $100 deductible. We paid it the first , cool no problem. We didn't hear from someone for about two weeks. We tried contacting Total Protect and the Heating Company who were going to supposedly fix our heater. But no one will ever answer our calls. Until the 3rd week of waiting on someone we heard from them but they told us they couldn't come out until we paid another $100 deductible which they would use to order the part and then they would come out and fix it. Cool we paid it. Now thats $200 and nothing has been fixed. 4th week now Later we get an email saying that we owe $750 in order for them to come out. I called them and the first person who I spoke with said it was a miscommunication that I didn't owe that $750. Then they called me again that same day and told me that it was $850 instead of the $750 but since there was a miscommunication that they were able to pay just the half off and Total Protect would pay the rest. We pay $425 now thats $625 that we have paid. Once the $425 has been paid they scheduled us an appointment and told us they will be first the in the Morning on the 31st between 8-10. We were so happy thinking we finally going to get our heater fixed. Sike they called us that same morning saying they weren't coming out and that they needed $300 more. As you all can see what both of these companies do is just take your money and never come fix anything. I tried contacting them because they told me I was able to get my refund. No response. So I do plan on filing complaint/suing on both companies.

I have received insurance through HMS related to the one in my house, and after a year I purchased that, the guarantee came through the contract. After that, I decided to extend it. They were fantastic and I was satisfied with their services. The first claim that I had, the guy was supposed to fix something and he was not professional. I contacted the service department HMS and they sent me another company. He came and fixed it without any money. I expect HMS to use their best service and companies and not their average company ABC. The customers have a problem with some companies that are not professional in their job.

I’ve had TotalProtect for 5 years or longer and I kept getting them back every year because it's easy. I’ve got them set up on my bank draft and I don’t have to change anything. Calling them to submit a claim is the easiest for me. The customer service is great and I have no complaints with everybody they sent out. The contractors fix issues usually on one time. TotalProtect has been very good to me and I’ve had great experience with them. Also, I’ve already recommended someone and she went with them too.

Cross Country is the only particular home warranty company for this home. Since I enrolled back in 2013, I filed five claims, one of which was a fairly significant claim. One of the reasons I chose Cross Country was their policy and philosophy, if an item couldn't be fixed they'd replace it, and that was really advantageous for me. Two years ago, our heating system failed and because of that particular policy, Cross Country replaced our furnace, which was probably close to a $5,000 expense so that was great.

Submitting a claim to HMS Home Warranty was fairly easy and I’ve done it both online and over the phone. Navigating through their website was fine and usually, it takes a day or so to get contractors to the property. Everything from HMS was fine but the first crew that HMS sent out for my water heater was awful. They didn't seem to know what they were doing. It took two guys all day to replace a water heater, and I had replaced one in my last house by myself for the first time ever in three hours. So, it was absurd. I re-did some of the stuff that they did because they didn’t do them properly. I also had to buy some other stuff to put a new connector in because they didn’t even hook up everything. They charged extra fees and everything else as well, and I should be getting some money back. Then, they left the trash that they were supposed to take with them. They left the cardboard outside on a rainy day, which was a mess.

I needed my furnace fixed in December, in the Chicagoland area. It broke on the morning of the 26th. I was told they would fix it on December 29. (Mind you, it is winter and I have dogs in the house in addition to 2 people). I ended up paying my own furnace contractor so we or our pipes would not freeze. Oh, and HMS repairman finally called to set an appointment on December 31 - two days after he was supposed to fix the furnace. HMS did nothing to help me even though I called multiple times. I was never able to connect with the same person twice. One customer service rep said she flagged my account as an emergency. They accept my monthly payments but that is thievery. I have done my part in the agreement and HMS has not. I want my money back for all monthly payments for service I did not receive and I want to be reimbursed for the contractor who actually cared and fixed my furnace.

HMS Home Warranty was purchased for us when we bought our home. The first time we submitted a claim, it was terrible. It was hard to get in touch with anyone. When we did, they duplicated our order, gave us a non-reliable company who gave us the runaround, and then eventually, the company that settled with us couldn't even do the work. The second time that we've had an issue was with our stove and washing machine and it went perfectly. We call when submitting claims and the representatives that we've spoken with have been kind and helpful until they can't help.

We had an air conditioning system go out and we had to make a loan of about $3,000 to repair that. We borrowed it from our credit union and in the process, they sent us a flyer about TotalProtect. So far, we’ve submitted three claims and they’ve all been successfully handled. We submitted the claims over the phone but I could do it online if wanted and needed to.

The warranty has been a good service. If the air conditioner went and the motor in it had to be replaced, Cross Country did that. When our water heater went, they did that. And things have gotten taken care of fairly quickly. When I had a claim, first, I filled out the automated report. It's easier online then they're going to give you a call. I talked to them and they gave me a number. The technician called me that afternoon to come fix the problem. It was explained to me what was wrong and they took care of the problem. I've never had a problem with any of the contractors either. They're excellent.

TotalProtect was referred by a friend of mine. I submitted a claim online and they reached out to me within the day. I had one technician come out and had a good experience. Also, the quality of the work performed was good.

We have been without heat since last night. They told me they couldn’t find a provider and would call back since this is considered an emergency bc of the frigid temperatures. They never called back. We have two children and two elderly parents. I called again today and they said they still haven’t found anyone. They suggested we find our own provider but they need to get authorization from a specific department. They still have not called back. This has been a terrible experience.

TotalProtect Home Warranty is great. If they can cover something, they let me know they can cover it. If they can't cover something, they let me know they can't cover it, or they don't cover it. There's no ambiguity with wondering, so it is a good thing. They explain everything and they listen. They don't rush me off the phone or act like I'm inconveniencing them. Submitting claims is an easy process and they get back to me right away. The send me an email to follow up.

I had no problem getting my gas pack repaired but when it came to replacing it almost a month to get a new one because their employees cancelled my contract. So we suffered in 20-40 degree weather with no heat. Even though I constantly called them they never told me my contract was cancelled by them, they tried to convince me that I had cancelled it. If it had not been for my installer I would probably still not have heat.

I purchased my home five years ago and a home warranty was included at the settlement table. I was provided with HMS. At first, everything was fine until the plumbing became an issue. I have an older home that runs on one water line. When that line is backed up, so is everything else. I reached out to HMS for some help and the first service call went okay. That was five years ago.

It would be so nice if I could give a zero rating. This company is connected to Sears and I trusted them because of their affiliation with Sears. My range has been out of service for over a month. I pay $50 a month and $75 per visit. I was promised a replacement range...never got it. Part never came in. Supervisors are never available. The kids they have answering the phones are clueless and will tell you anything to get you off the phone.

I liked TotalProtect Home Warranty’s price and service and as soon as I had a claim, they acted on it. For my water heater and dryer, TotalProtect sent techs who were knowledgeable and friendly. Plus, they called in advance to let me know that they were coming. They were punctual.

I bought a house, new construction 14 years ago, never a problem with oven. Two years ago oven stopped working. I purchased home appliance warranty plan with Sears and filed claim. They came and replaced the circuit board. One year later same issue. Cross Country, who took over my Sears Home Warranty account, came out and replaced the circuit board a second time. Eight months later, same thing happened. They came out again. Technician contacted CCHS service dept and told them the circuit board went out again and advised CCHS representative to initiate a replacement wall oven this time. However, this time CCHS rep told the tech at my house, that they were going to deny my claim based on "improper installation." Funny, they were the only ones to ever repair the oven. The tech was surprised to hear this too.

My furnace quit on Wednesday. They had only one provider servicing my area. I called that provider; they said they were booked up and total protect would have to find somebody else. Since then I've been waiting in below-freezing weather for 'dispatch' to find me someone to fix my furnace. I was told it could take dispatch 24 to 48 hours to find someone to fix my furnace and if they don't then at that time they will allow me to find someone in my own I have to pay the bill and they'll reimburse me. We've already established totalprotect protect is only contracted with one provider in my area and that provider is backed up. So I'm going to be stuck on the Friday night before the weekend and then New Year's Eve and New Year's Day trying to find someone on my own, because they won't admit they have no one to fix it until the 48hrs is up. What use is a good rate if you are spending 2 days in 18 degree weather waiting for them to.help you? DO NOT USE THIS PROVIDER UNDER ANY CIRCUMSTANCES!!!

To date I have made 3 claims with HMS Home Warranty and each time have had to wait weeks without a resolution. Our most frustrating claim was when our air conditioner broke. We were told that the company completing the repairs would be to our home between 1-5 on a certain day. After taking the time away from work to greet the repairman, he never showed. We called the company to see if they were just running late and were told that we were not on their schedule and they didn’t have availability for over a month and could not come out. After calling HMS Home Warranty they said the would escalate the situation, which seemingly meant nothing because we never got a return phone call.

Filed a claim on a home I just purchased with polarity issues due to wiring. Was denied because their technician didn’t wire the house? Then, when I asked what they do cover, I was told to read my contract myself. Also they stated that they would cover normal “wear and tear” on electrical, or something that shorted out!?! I mean, how does an outlet or switch short out... because it was wired INCORRECTLY. What a joke.

We received the warranty when purchasing our home and when it was about to expire we decided to renew it. This decision was based on a prior successful service call. This time I did receive good customer service during the initial call, however after finding out our water heater had to be replaced I called back because today is Thursday and next week begins with a holiday (New Year's Eve and New Year's) and we have no hot water, therefore we will be without hot water for several days.

Furnace went out 12/21. We called and started a claim. We were told it would be about 24-48 hours to get a service provider out. We were understanding that the weekend before Christmas might take some time. No one ever called us back. After several attempts to reach someone, we were told they had dispatched to a service company and gave us the info to follow up with. When we called that service company, were told that they do not do work for HMS and have asked HMS repeatedly to remove them from their network. After 2 more days and no calls to us, we called our own company and paid for the repair out of pocket. As I write this review, I have been on hold with HMS for over 25 minutes trying to see if we can get reimbursed. What a complete joke of a company.

The worst customer service I've ever had. I'll never purchase another product of theirs or utilize any company associated with their services. It was truly, that bad. They took almost two months to replace a failed microwave. It's been two weeks for a dishwasher. Speaking to a supervisor has no effect on their response times or customer service.

December 10th, Serviceman diagnosed timer needed and “Contractor has part in stock but HMS likes to use their own parts.” I’m 3- weeks and HMS says, “Part is still on back order.” Now December 27th, HMS's part still on “back order”; when HMS knows The Contractor carries that timer part in-stock. === PREVIOUSLY: December 1st, 2018, HMS hasn’t any contractors in my area of Ocean City Maryland. This is the services HMS promised to provide me; not the opposite. If and when I find a contractor; I must follow HMS rules and regulations per HMS email of instructions. Needless to say, my issues of getting a contractor have not been “Successful” to date when all that is needed is a thermostat.

When I bought my house two years ago, HMS called and I liked what they offered. They would help me repair products that were in my house that my landlord would previously never fix or if I had to fix it and I was charged an amount that I couldn’t afford. With HMS, I pay a monthly thing but it is nice when you need it. It is really easy filing claims too. But when I was trying to do it over the internet the last time, my dishwasher became my washing machine. So I said that I would call somebody who can actually understand my pronunciation. Even on the phone though, they don’t understand my accent, or lack thereof. I slur words and I don’t enunciate. So it was difficult. They were getting the wrong products. But the people on the phone are very nice and very courteous. They help us out. Even if we are not sure of what we are talking about, they generally know.

I advise anyone looking for a home warranty to shop around and stay away from HMS. I've used them before for several minor repairs and didn't have an issue. I thought they were the best thing since sliced bread until now when I actually had a unit replaced. I called HMS the morning of Dec 17th to have someone check my water heater as I didn't have any hot water. A service provider came out the next day and suggested replacing the unit since it was almost 20 years old. I called HMS the next day (Dec 19th) and they said it would take up to 3 business days for approval. Considering we were approaching not only the weekend but the holiday, I asked if it could be expedited, to which their response was no.

When I bought my home, it has Cross Country Home Services included in the purchase. I've been using Cross Country for about eight years and I've had good experience with them. Submitting a claim to them is fine. If I call them up on Monday, the contractors would be here a couple of days after. When we call on the weekends though, you can't get a contractor. You have to wait for Monday. The contractors they send here were nice and they do a good job. Professional Plumbing is one contractor that Cross Country uses, and they're the best. I can call them right now and after a couple of hours, they'll be here.

I had used several other warranty companies years ago and they kept getting sold to different people. When I had a claim for an air conditioning unit and that company wouldn’t fix it I decided to find a company that would. I started asking around and found TotalProtect. Submitting claims has always been prompt and things have been fixed and repaired.

I'm very dissatisfied with the way my last service request was handled. I've had very good service from Cross Country up to this point. In reading the other reviews that were posted to this site, I can certainly relate. They will provide great service until it becomes too costly for them. It appears that Cross Country's business model is to deny claims when it's too expensive. My refrigerator wasn't working so I called them. They quickly sent someone out. The service guy said that, whoever worked on the fridge before, did a shoddy job that could have caused a house fire. Cross Country denied my claim because there was an electrical bypass. The only work done on all my appliances were done by Cross Country's technicians! I would advise anyone looking for a home service contract to stay away from Cross Country. I would not recommend them.

HMS came as part of the package with the house when I bought it and it has already proven to be an amazing gift. When I had to submit a claim, HMS was awesome. I called the number and put in the information. They gave me a claim number and made me an appointment with someone. The people then called me immediately to come to the house, and the item was repaired in one day. The contractor was really nice and knowledgeable. He explained everything to me, which really made me feel better. He also taught me some things so I know what to look out for. I had a heating and cooling problem, which was a big deal. I held on to the claim number thinking if something went wrong, I would be able to cue on somebody. But everything has been perfect and I never had to make a callback. The experience was absolutely fabulous! I'm very satisfied with HMS Home Warranty.

I call in to HMS Home Warranty when I have a claim and it's automated. I follow the steps and I'm done. I've done two claims so far and the techs who came out were great, professional, and friendly. The quality of their work was very good, too.

I decided to sign up with Cross Country years ago and I'm happy with them. I'm satisfied with everything, including the timeliness and the quality of work every single time. Everybody that I've spoken to has been nice and friendly, and on average, it takes a day after a claim is filed for a contractor to come out. If something happens at night, I call 24/7 then I would have an appointment the next day. All the contractors they've sent out has gotten the job done too.

I heard about TotalProtect through Grow Financial. Our appliances are getting older and I thought it was a good deal. It’s very easy and quick submitting a claim to them. Navigating through their website has been easy as well. It takes about 48 hours to get contractors out, sometimes, 72, depends if I do it on a Friday. I can’t get somebody out until Monday. But when the contractors arrive, they have been very nice and very courteous. One time, they worked on my air conditioner. They had to order the part, get approved and get the part. That took about a week. The part then came in, got installed, and everything is fine.

When we purchased our home 10 years ago, U.S. Bank with whom we had our mortgage offered the program with TotalProtect Home Warranty and we've had them since then. I’ve also referred about 15 people to TotalProtect. They do great service and it's something that as a homeowner, you can sleep a little bit better because you know you’re covered. And I really haven’t had any problems or issues with TotalProtect, so I stayed with them. They're like any other business. Their main support is with the vendors and the service companies that are in your area. Sometimes, those service companies are the ones that you may have a problem with. But TotalProtect corrects it and they get you another company to come in and do what is necessary.

I have an unfortunate amount of experience with this company. To their credit, when the case is very simple things get resolved in a timely manner. I had a washer that was broken beyond repair and they processed that claim fairly quickly. Outside of this, every transaction has been a nightmare. To start with the biggest problem, I have had a very costly claim denied because of their incompetence. My gas boiler broke and was spilling water all over the floor. We contacted HMS and were given a technician that did not answer calls or even have an answering service set up. Because this was putting both my house and family at risk, we were forced to contact a technician on our own.

We have been beyond patient with HMS. We bought our house around Thanksgiving last year and as part of the closing we got a 1 year policy with HMS. Immediately our furnace stopped working correctly. We placed a claim but by the time they got someone out the problem seemed to have fixed itself. A couple weeks later the same thing happen. Another call another service tech. He checked some things and said everything should be fine.

ended up costing around the same price as the original quote. I then received email saying that it was under review and to give them 2 to 4 weeks. Five weeks later I called about reimbursement, was told that they had not received any information from me. I told them that I had a confirmation email stating otherwise. Now they are saying that they need a reason for the failure of the water tank. It just feels like they are trying to find any excuse not to reimburse me for doing their job.

TotalProtect Home Warranty has been good with us. Anytime anything breaks or needs to be fixed, we would make that phone call and within a day or two, technicians would be out to check whatever is wrong, they call TotalProtect and they do it within hours. They either fix the appliance or replace it, whatever they need to do, and they’ve been really good. They’re great and very professional.

When I signed up with Cross Country, they were the only one that was really marketed to me at the time and I went along with it because it seemed like a good deal. We've been covered with them for about ten years now and I've had the same warranty the whole time but I got confused when they changed their name to ResidentialMD. On the other hand, I had the warranty for so long and did not do any claims. I think they dropped my deductible from $150 to $100, and that helped even more. The warranty is definitely valuable because if anything goes, I can pay 100 bucks without having to buy a new unit for 400 or 500 bucks.

I called HMS Home Warranty when I had a claim and the reps I talked to were personable and helpful. They followed up as well and they were pretty much everything that I’ve expected. Then I had to call a vendor and things kinda worked from there. The techs who came out were excellent, too. They came when they said they were supposed to come and they fixed the problem quickly. I got to use my appliances after they were completed. If a friend would ask me about HMS, I would tell them that I wouldn’t buy a home without their warranty.

I was with AHS prior and we had some issues so I wanted to give TotalProtect a try. I needed them almost immediately and they were very responsive. It’s been almost a year now and so far, it’s been a great experience. I file claims online and I love the website. In terms of the contractors, everybody has also been great. Even when we were having the issues with the plumbing initially, they were still really great. It took two to three plumbers before we found out what we were dealing with. But other than that, it was a good experience. All of the technicians and folks have been polite. I enjoy the company. It’s reasonably priced and I have the automatic withdrawal so I don’t have to worry about being reminded about being late with the payment or missing a payment and not getting a service. So I love it.

Absolute worst company I have ever dealt with in my life. The customer service people don't help you - they just agree with everything you say and apologize. Nobody calls you back regardless of who you leave a message with. All calls end up in the customer service call centers. If by chance somebody give you a different phone number to call, it reroutes back to the call center. The hold time is 20+ minutes on every call I made. If you do get a home warranty through this company, they will take your money and leave you hanging. Such a shame that companies do such things! I wish I could give -stars.

We put a claim in on Nov 18th for our Bosch washer. We had a tech come from a service company we have used before and he said we need new motor board. A part came in which of course took a few weeks and it did not fit! So he called whomever and an office gal said they even contacted Bosch. Now as of yesterday we were told your firm has gotten involved trying to find part! We are very frustrated as we do not get calls from your company even though I was told yesterday by the repair company who called the (backdoor) number that we as consumers aren't able to use that someone would call me. Well finally today I got a person,amazing from Total Protect , who told me parts are on the way! Should arrive at repair co. on Monday late and well Tuesday is Christmas so no one will be working. The time, wait, all the calls i made and the cost of doing laundry outside of home is outrageous. Now I just got off phone with the service company and she can't book an appointment till parts come in and they go back to work on the 26th..so I'm screwed for more time without a washer! This process takes too long, somehow things should work a bit faster for the home owner. Nov.!8th, staretd, way too long as far as I'm concerned.

Called to get my AC fixed, tech came out, got it working but kept hearing banging and chirping sound. Called Total Protect back several days later, same technician came out, said it was heater part of the AC that was staying on and that was the reason for the noises. Technician got the noises to stop by disabling the heater part of the AC now I have no HEAT and its December 21st! I did not know he did this when he left!

My built-in microwave broke down so HMS sent the tech to attempt repairs wherein I paid the $125 deductible. Tech recommended replacement. The offer from HMS was for either the lowest end and cheapest GE replacement at $240 in a color that did not match the appliances we are going with in our kitchen or an insulting cashout offer of only $161, barely covering the deductible. When I asked to pay out of pocket for the stainless steel model (extra $40), was told no. Called and spoke with a so-called case manager, who expressed understanding with my complaints, but could not promise a change in the offers. Called several days later to find out the offers/options remainder the same. HMS has the audacity to call me a valued customer? Some value. I am out; No way I am renewing and no way I can recommend HMS. Very cheap.

TotalProtect was referred to me by my brother. My brother and one of his friend had it, and they told him about. Submitting a claim has been very good because we called them and they were out the very next day. One shot, they had what we needed to have it fixed and it was done. One time, my husband called and they sent someone out. They gave him an appointment and they sent someone out. My husband seemed to have been very pleased because the person was knowledgeable. They explained to him what was going on and they fixed it.

When I have a claim, I submit it over the phone with TotalProtect and everything is taken care of immediately. They set me up with whoever is with them to do the work that I need and the professionals that come out are excellent. I’ve never had any problem or any fault with any of them. They’re clean, neat, and very efficient. I have TotalProtect for over 15 years now and I’m very pleased with them. I also recommend them to anybody that I know that has a house or is gonna buy a house. I tell them that TotalProtect is the best one.

When I bought my house, HMS came with it. I usually submit a claim online and their website was fine. So far, the interactions I had with their technicians went smoothly.

I have an incredible story to share with you! It all started with a broken water heater, reported to TotalProtect Home Warranty, on Monday, December 10. We opened a claim, and Reeves Air Conditioning & Heating came out the next day to assess the water heater. Yup, it needed to be replaced. It is now Thursday, December 20, 2018, day #11, and we still have NO HOT WATER. Why? I wish I knew. However, here is what I DO know…

I have had HMS for 3 years. I have had excellent service until now. I reported a broken dishwasher on 12/6. They had someone come out the same day which was great. They had to order a part which took 2 weeks to come in. Not so great. The part ordered did not fix the dishwasher and the contractor recommended replacement. OK. I called this morning to follow up and was told that HMS wanted a second opinion. The soonest someone can come out is January 8. Totally unacceptable. I called 4 times in a 2 hour period to explore options. The last time I called, I asked for a supervisor. Was told a supervisor was not available and that I wouldn’t get a call back for 24-48 hours. Totally unacceptable. Why do you need a second opinion when using an HMS contractor? I have a family of 6, and the time lapse is way too long. I am not unreasonable, but expect prompt service. Very disappointed and thinking of going with a better company.

This company has taken our payments for over 10 years and when our furnace was condemned as a health hazard they said it would take 2 weeks for them to ship THEIR furnace, and the temperatures outside were in the 20's! THEY ACTUALLY SUGGESTED WE USE SPACE HEATERS! Since we could not wait and had to buy our own furnace to provide heat they stated would give us a buyout price if we did that, they have now refused to do that!!!!! This company is BS.

I've been with Cross Country for 10 years or so, and on the first time I used it, I called them and got a live person. The second time, I went online. I filed a report, and they got back with me quickly on it. I've had two different contractors, and I've been very satisfied with both of them even so much with the latest one. He came and diagnosed the problem quickly, and he had to get a part for the unit. He kept in touch with me the whole process, and it worked out fine. I had to go out of town, and he'd gotten the part here. I left the key to the house, and I only met him once before but I felt comfortable with him. He came in, did a wonderful job, and nothing was disturbed. He called afterwards to say it was all done.

The water heater failed and the first company that TotalProtect sent out dragged it out for a week and I was without hot water. They were not good at all and they were trying to rip me off. They told me that an AC line had to be moved. I called TotalProtect and told them that I was having a problem with the plumbing company that they sent. They said that they would get somebody else and assigned me someone else right away. The second company was out there the next day. He pulled the water heater out, and the next night, he came by with a new one. He put it on and it was all done up to code. It worked out perfectly.

I have been back and forth with HMS for a little over a month now. Everytime I call I get the same runaround saying that it is being processed. I was told I would get a call 3-5 days after the service guy left. Everything was approved and I was covered. They were going to replace my washer. I called about 5 times already and nothing. One lady told me that it was sent to the wrong place and she sent it "directly" to the supervisor and I would get a call... Nothing. Called and the rep that answered continued to leave me on not hold but just silent for 10 to 20 minutes at a time. He was very, very rude. If someone doesn't respond to me soon I will be going to the BBB to get this taken care of. I need resolution. I have been without a washer for over a month. I pay my bill on time EVERY MONTH!! Why can you all take care of this on your end!!!

We have used Total Protect Home Warranty for several years with good outcomes. However we are in a rural area now and as of late the wait to find a service provider to come to our home is unacceptable. Most recently, no one has come out on my electrical recall claim I placed last Wednesday.This morning I was told that in order to be reassigned they had to recieve a report from the original company. Christmas is only a few days away and I have no confidence that this will be resolved before I have a house full of company for the holidays. Meanwhile, half of the electrical plugs in my home aren't working. I'm only asking that things be taken care of in a more timely manner. It seems to me the company doesnt have enough service providers available in rural areas.

There was a recommendation from our broker to have warranty with HMS and so far, it's been very easy to submit a claim. I call and the representatives are very professional. They've been helping us very well and the experience has been very good. The problem is not HMS. It's the dealers they contact. Sometimes they would call me and come in the same time they said they would but sometimes, they would not.

I had TotalProtect in Sacramento, California. I've been with them since the early 90s. Overall, TotalProtect over the years has been pretty good. They replaced the washing machine when it broke down. We were quite satisfied with that. It took several weeks in order to get everything squared away, but once that was done, it was okay. There was also the claim on my hot water heater. I had to wait on the parts for that. We went more than a week and a half without hot water. When I had a problem with my stove, I made my claim over the phone since I much prefer that method. The technicians came in a day or so. They were courteous and knowledgeable. They knew what they were doing and they did a fine job. It was a stove so the repair was very important.

This is the third year I've had SystemProtect and they were fine. They were doing a good job. They call when they're supposed to and check on things. I would like for them to hook me up with people in my area though, not 100 miles away. They have sent people out several times and I have been really well-pleased. I call and talk to a person when I have a claim and I've only had one contractor that I was not happy with. It was an air conditioner man. I have two units and he was supposed to check the big unit. But to my knowledge, he didn't do anything he was supposed to do and charged me $100 on the side for what he said was putting Freon in the smaller unit. I had not asked for that at all though. I got took by that. But that company was from Pine Bluff and since then, I've had another one that I was perfectly satisfied with.

I wanted to keep myself from paying for repairs when something breaks down. So, I looked into a home warranty and I got one from TotalProtect. I’ve been with them for over 10 years now. Submitting a claim with them has been easy and the technicians they have sent out were very professional. The quality of their work was very satisfactory, too.

I am an existing customer with a complaint about the service I've received concerning a recent claim. I called Sunday evening the 16th of Dec to submit a claim on my home heating unit which stopped working, I explained to the representative that the heating unit stopped working and when I checked it out in the basement I thought I smelled a faint gas odor. I turned off the gas to the unit and called for a service appointment. The rep took my information and told me a service provider would be coming the next day. I received a text from their company stating the service company would be coming on Monday at 10am and I should call the company to verify. When Monday came no one called or showed up. I called the Service company (Mid Atlantic Heating and Air) and I was told I wasnt even on their schedule for Monday and the first available appointment wouldn't be until Tuesday between 10 am and 1PM. I said ok and on Tuesday I waited until 2pm and no one called or showed up. I called Total Protect Home Warranty to complain that the service company had not shown up. The rep said she would call the service company directly to get a time for me while I held the line. When she returned she told me the company was a little backed up and they would be showing up later and that they would give me a time. The service company called me several minutes later to tell me that their tech was sent to an emergency call and that they could not make it to my home until Wednesday. I got angry and told them that my family has been without heat for two days and that I smelled gas from my furnace and didnt they think that constituted an emergency? The person on the phone said he was sorry but there was nothing he could do. I hung up and called Total Protect Home Warranty again to complain about the second delay and the Rep said they could get someone else to come out, but it wouldn't be until Wednesday. Since I basically have no choice I agreed and told the rep that I have already taken 2 days off of work and now I will have to take another day off the get this fixed. This is in addition to my family being without heat and I'm still concerned about a gas leak. If this is the kind of service I can expect when I make a claim, then I might as well take my business else-where an make sure people know what to expect from Total Protect Home Warranty.

Our family room ceiling fan stopped working on Thanksgiving day. We were told that it needed to be replaced by their service contractor. Now several weeks later, and hours on the phone with Total Protect, for what seemed like a straight forward problem, we have been told that the fan can only be replaced with a $150 fan which is a builder standard fan. We bought this fan for $500+, five years ago. Needless to say, we are very dissatisfied with getting a cheap replacement fan for the main room of our home. We've paid into this insurance for 5 years without any claims, paid the $100 co-pay as required, and all we've received in return is disappointing coverage for this one small problem. We can't imagine what would have happened if our furnace stopped functioning. We been duped into thinking that we had good home warranty insurance. To add insult to injury, we want to drop this terrible insurance, but the only way to do that is to pay a fine of $285! Buyer beware...if you really want home warranty insurance, do your research. I would never recommend Total Protect.

At $45 a month, Residential MD covers all the stuff. I told them to sign me up and at this point, I've been with these people for about eight years. We've submitted several claims, from plumbing to microwave. They've also done our hot water heater and central air conditioning. The most recent is the refrigerator and almost every time, it's turned out well.

I have TotalProtect's number handy in my phone and I use that to file my claims. I had a problem with my AC and that was covered. Technicians came out and took care of it. They were fixing the AC and a part fell. They came out and put another part on it, the same one. I had another claim about two weeks ago but that wasn't covered under the warranty.

I have been waiting since November 28, 2018 to have multiple items repaired. It is now December 17th and I still do not have ANYTHING repaired...MOST URGENT is my FRIDGE.

Our AC and heat has been out since September. We were denied fairly quickly due to "preexisting condition" of the unit since it broke shortly after we bought our new home. After submitting our Home Inspection report and receipts showing there were no preexisting conditions and that the unit had been serviced and verified that it was working well before we purchased our home, we have been playing the waiting game. We submitted our paperwork proof originally in October, but they didn't receive it. They did not tell us, so we resubmitted in November.

The seller of our home had included an HMS home warranty. About six months after moving in we had a furnace issue. The furnace completely stopped on a winter in WI where the temps were below freezing, it was snowing, and we had children in the home. I called HMS and after spending hours on the phone before they would even agree to scheduling an appointment they said they’d have someone out within 3 days. This was already against the terms of their service because our freezing temperatures qualified us as an “emergency call.” They still said three days and advised us to “stay with family.”

Our experience with TotalProtect has been great. I usually call them up for claims, which to me is simpler, and the most recent one I submitted was for my air conditioner. Their contractor came out and diagnosed the problem. The unit was completely shot and the diagnosis was sent to TotalProtect. TotalProtect replaced the unit and so, I'm tickled with it. We've had TotalProtect for 13 years now.

I’ve been with TotalProtect since 2011 and I would recommend them. It came when I bought my property in Florida and I stayed with them. From my experience, the best way to submit a claim is by a phone call. Their contractors were very helpful and I’m very satisfied.

When we bought our house, HMS Home Warranty was in the contract and I haven't had any problems, so I just stayed with it. We’ve been using them for three years. I’ve submitted claims both online and over the phone. Everyone that I talked to has been very helpful and pleasant. The first contractor that we ever had was not good. They said they changed out a part and then, they didn't. Then, you couldn't get in touch with them again. They don't work with HMS anymore either. Other than that, everyone has been great and quality-wise, everything has been good. HMS's service is way simpler than trying to figure all that out on your own.

We use Residential MD which is with Cross Country Home Services and submitting a claim is easy to a degree. My wife does it online but when I called trying to find status on some things, it was really a headache. On one of the last claims, I kept trying to get people an account number and nobody can pull up who we were or what we were. The contractors have been a breeze to work with but some of the customer service people have been idiots. Having to talk to two and three different people to try and solve one issue or find something is very problematic. Also, the deductibles keep going up which is disheartening and we never really receive anything about this in writing.

It was excellent with HMS Home Warranty and the claims process was pretty easy but I had two complaints. My hot tub wasn’t heating up and they said it was not covered. I read in their literature that it covers spas, but they said mine was not included. So, I was out on my own with that one. But they covered the furnace pretty well and the service on that was pretty good. they came in first to evaluate it and they came back three or four times and fixed it. That furnace went out on a Sunday and they said I would be responsible for the double time. So I said I have a fireplace and I would wait until Monday. The service company that they picked worked fairly well. And there was a special part they needed and they got it that same day and put it back in. So, it was really timely done. There was just this $100 deductible but they covered everything else. So, I was very happy and that was convenient.

When I submitted a claim with HMS Home Warranty, I called their 800 number and when I finally got through the prompts, I got to a customer representative. The reps have been very helpful. They took my information and handled the claim. I've been with HMS for three months now and I’ve done that twice. The schedule of the contractor that they choose varies, but in both cases the turnaround time for them to send someone out was less than a week.

My experience with TotalProtect Home Warranty was great. I usually go on the website or I call the 800 number to submit a claim but I don’t like to talk to any automated stuff. I always bypass that to speak to an actual person and I set up the appointment through that person. I tell the reps what is broken and they usually look and see when they’ve got an opening and they get me in. So it’s usually quick. I’ve never had to wait very long to get somebody else to fix it. My experience with the technicians who come here is also pretty good. Usually I give them a rundown of what broke, show them where it’s at and just let them work. The quality of their work is good too. Everything that has been fixed has stayed working so far, which is good. We’ll tell our friends to definitely get TotalProtect to save money in the long run.

I have three warranties with HMS Home Warranty on properties that I own. Thus far, submitting a claim to them has been a very seamless process. Whether it's over the phone or online, it's very easy to do. The last claim that I had done with the furnace, I was able to get someone out within two days. However, I ended up having the person come back out because I thought there wasn't a problem when there actually was. Still, it was a quick turnaround.

Everyone in customer service at Cross Country was friendly and answered all the questions that I had. When I submitted claims, they gave me the claim number and let me know the name of the company. They also told me that the person would be contacting me within 24 hours or they would go ahead and set up the appointment. One company told me that they were waiting to get information from them regarding the miles because they weren’t in the area. Another time, when the company I called didn’t call me back, I called Cross Country and they gave me someone else’s name. In January of this year, I had my heating unit worked on. Once it started to get cold, I tried to get it on but it wouldn't work. So, someone else had to come back to do something. It’s getting old and I've been here for about 16 years, so it's about time for a new one but once the contractor has fixed something, the quality has been fine.

I’ve seen the advertisements of TotalProtect before and almost everything in my house is relatively new. So, I figured, I’d try it. The first claim wasn’t very good because I found out that TotalProtect doesn’t totally protect you. It was an electrical problem, and the electrical problem turned out to be with the meter connected to the house. And because the meter box had to be replaced, so did the panel inside the garage also had to be upgraded. They wouldn’t pay for it or help. I can understand them not paying for the box where it connects into, but they wouldn’t pay for anything else either. So, my first experience was not very good.

My experience with Cross Country Home Services has been fine. I file my claims by phone and I talk with a representative. Whenever contractors were sent out to do anything, they did well.

When we bought the house for our son, the furnace stopped working within 30 days and it was dead of winter. We thought it was the thermostat so we just bought a new thermostat. We called HMS and the techs came out and told us that the blower needed to be replaced. We've also had a service call on the stove. When the techs came out, they said it wasn't the stove but we needed electrical work done instead. We hired an electrician and had a whole electrical box reworked. Then we had a claim on our current home where the freezer stopped working and the tech came out and ordered the part for the condenser.

On Wednesday, 12 December 2018 I called in a service request for my hot water heater because the termite inspector told me it was leaking from the overflow and the seam was cracked. The individual I spoke with told me the request was in and that someone would call me. On, Thursday I called to follow-up and was told that nothing had been scheduled. That person "put-in" the request. I contacted the company that was supposed to do the work and was told that they no longer contracted with Total Protect and they did not do hot water heaters. I called Total Protect, again, and a "new" provider was scheduled...appointment set for 14 December, Saturday, for me to contact them. They had closed for the day. I waited Saturday. When no one called, I called Total Protect, again, no help, supervisor too busy to speak with me. So I called Saturday evening and was told the service was scheduled for 18 December. I was never told who, or given a contact number. That they are trying to find someone. Very unprofessional that your own people do not know who you have contracts with, they don't even verify the information and basically blew me off! If your company is going to sale the idea of providing service to its customers in all areas of the state of Georgia then you need to do just that! Otherwise, I have wasted my money and you have lost my trust in being able to provide the service I am paying for. You will have to do much better than this! I pay for your service, to have a little piece of mind, expecting professionalism and dependability from your company. My time is as important to me as my money is to you, and I am very frustrated as well as disappointed.

The membership with HMS Home Warranty was given to us by our Realtor when we purchased the house. We've had them for almost three years. It seemed easy to stay with them and they are reasonably priced compared to others. Also, they've always come through in the end, but at times it took a little bit of persuasion. There are people in our area that do the kind of work that HMS covers, but typically they will not do business with HMS. I don't know why. We waited three weeks to get our furnace repaired and we've had three different plumbers come because the first two they chose didn't get the job done right.

Cross Country was recommended a few years ago through my mortgage company and they changed names over a period of time to different things. I stayed with them since they do good work. Their customer service has done everything I’ve asked them to do so, I have no complaints about them. We have three PM maintenance a year and they have been reliable. They outsource the people to do the inspection and I had a complaint a few years ago about a contractor from Charlotte. I didn’t like who they were and what he did. I felt he was just a fraud to get an extra service so I asked Cross Country not to send them again and they never did. One of the better ones was out of Salisbury, North Carolina. I'm satisfied with Cross Country right now.

I recently had plumbing work done through TotalProtect Home Warranty. I phoned in the claim and the guy they sent was really nice. He came within a day or two and did a really good job. However, I still hear the leaky water. Nevertheless, before the contractors came and fixed it, the water was running and I couldn't get it to shut off. Now it's running less. I'm hanging on to TotalProtect because they replace appliances. I'm just hoping they'll continue to cover what they say they cover.

I moved into our new home and although I could do a lot of things myself, we knew at some point that things begin to break down. That could be very expensive, so I looked at what Cross Country had to offer and signed up with them. They have always resolved their part of the deal very well. However, the wait from the time you make the contact until you get the actual service person could be improved. There are a lot of things to consider, and the fact is that when something goes wrong, it's not always the most opportune time. It can be in the middle of the night, a weekend or a holiday. Last time I had to wait four days before I got a person to come and repair the refrigerator.

The woman who sold me the house bought the HMS policy for the first year. She paid for it, then I renewed it in May and paid for it myself. HMS takes really good care of me. Whenever I call them, I'm on the phone no longer than 10 minutes and the problem is taken care of. They are fast. Right then and there, they set the appointment with the technician. They also send quality technicians out here. All of them are certified, so they do everything by the state law codes. The cost is very reasonable too. It's $500 a year which was paid during the first call. I have a 2,000 square foot house and extra appliances, and they cover all of it. You can't just beat this deal. I wouldn't go with anybody else and would definitely recommend HMS.

The previous owners of the house had HMS Home Warranty on it when I bought it a year ago. I had good service before and it was wonderful, so I renewed it. When I submitted a claim, it went very well. I can't ask for more than the service that I have. I had a leak, the man came right away and fixed the problem right there. It took him two hours and it was very well done. I don’t have any problems and I’m happy with what I got now.

We are very satisfied with TotalProtect. After we purchased the house, I got something a flyer in the mail with their advertising and we've had them ever since when we bought the house in 2010. We submit our claims over the phone, and it's always been very professionally taken care of. They're very on time. I've never had any problems with any of the claims. I've recommended TotalProtect to other people in case they're interested in getting a policy like that to cover their home appliances.

Filed claim in March of 2018. Was offered a buyout since they didn't have the same model. Thought all was well, but the buyout check never arrived. It is now December to 2018 and still no check. Every time I call, I get the runaround saying that it was mailed and they would have to stop payment and to wait 10-15 business days. Still no check. Beware of this company!

I have been their client for two years and have not needed their services. After two years my Fridge was not working, They sent out a Company ,we paid the 125 dollar fee and there was a part needed to make the fix. The fridge was not working at this time, now fast forward to today, it has been three and half weeks and still they have not fixed it. After waiting 11 days for the part and getting every story from its back ordered to its been shipped, finally arrives and its the wrong part they sent, the service guy had given them the right part, Another week passes by and I check in they tell me that they are waiting to get the wrong part back from the service team, before they order the new one. You would think if they made their customer already wait 11 days and they were at fault to send out the wrong part they would try to resolve the situation. I guess they don't trust the companies that they have hired to do their services. We are now going on day 23 and still no news on the part. Their call center is a joke, they put poor operators there that can't help or answer any questions. You ask for a supervisor they say we don't have one, we make a request and they will call you back in 48 hours. Well I put in a request and its been more than two business days and they have not contacted me back. These people have no clue, about customer service or experience, in my company if we inconvenienced or did wrong by our customer, we go out of our way to resolve the situation. These insurance companies need to be regulated by consumer groups, they collect the money and when you need them, they leave you there. They can't even give you an honest answer or any kind of news when the situation will be resolved. DO NOT DO BUSINESS WITH THESE GUYS, YOU WILL BE SORRY. They are masters at giving you the sales pitch, but zero at delivering service. Whats an average person use insurance once every 2 to 3 years , and they can't even help you when you need them. I have never dealt with any company that is more incompetent that TOTAL PROTECT. I have given them every chance to fix the situation but no one gotten in touch with me except the poor call center people who are sitting ducks with no answers or authorization to do anything. I wish there was a negative 5 star I could choose.

Part to fix my dryer not available. After weeks of trying to get information, I offered to buy part (could get it in 2 days) and co. reimburse me. They refused and said I had to wait until part found.

This company was unable to fix my wall oven, and offered a replacement that was significantly inferior to our current model. They offered a replacement that was 25% of the value of the current product, or a buyout that was even less. I spent so much time discussing this with their different levels of management (which by the way is the least articulate group of management I have ever spoken with), to no avail. It appears at this point I am left with a $1100 buyout for an oven that will cost me over $4500 to replace. The only reason I had this product was due to the previous owner's purchasing this. I would encourage you to look at other companies, I have great success with Firs American, and American Home Shield in the past, and will be replacing this warranty with one of those policies.

TotalProtect Home Warranty was recommended by someone who was credible and after doing a research, we thought it would be good for us. Submitting a claim to them is very easy, easier than one would expect it to be. I usually do it by calling them. If it’s after hours, I put in my claim to the automated system. If not, I speak to someone and tell them my situation. In most cases, someone has been out within the next two to three days. But worst case scenario, it’s been about five or six days, but that’s always explained in advance. And then the people from whatever company comes out. They do the labor and I pay them what used to be a $75 deductible, which recently changed to a $100 deductible. My interactions with the claims reps and technicians were really good. I’ve not had somebody who wasn’t customer service-friendly and knowledgeable.

I have been using HMS Home Warranty for six months now and I usually submit a claim via phone because I haven't been getting much feedback whenever I submit one via their website. The customer service has been good and I get in the claim. I had a problem, though, but it wasn't with HMS, it was with one of their people that they had sent out. Unfortunately, the only thing HMS could do was send out another person, which I had to pay the copay or deductible yet again. The first vendor that came out was, in my opinion, not qualified to do the work that they were hiring him to do and he attempted to sell me additional stuff. When I didn't buy, he rushed through the rest of the claim. My concern is that HMS said that I still owe the $100 that I paid them and I had to still pay that.

About 15 years ago, I had a house that was financed through U.S. Bank and they sent me a promotional. It was an insert in my bill for Cross Country and it sounded good. I’ve had it for that long and I’ve only used it one other time for a water heater. Interacting with their reps was awesome but when they are citing what services they provide, they need to make it a little bit clearer that in an event of a failure, they would only cover the actual item and not the accessories attached to it like the ductwork or refrigerant lines. Those are things that you need to pay out of pocket. When my air conditioner and heating went out, I was expecting it would be an additional cost to modify the ductwork or to provide new drain lines so, I was ready for it and understood that that wasn't included. However, if they wanted to and if they made that clear, it would alleviate a lot of negative feedback.

We got the HMS home warranty for peace of mind and comfort and this would be our third year with it. Going through filing a claim is a very simple, easy and upfront process. We call and let them know what's going on and they have someone out within a week. The techs have all been very professional and no one has been weird. The quality of work has been great and there has been absolutely no issues with any of the techs.

I’ve been a member of TotalProtect for 10 years and I’ve submitted claims both online and over the phone. The claims reps all talk greatly and I’ve never had a problem with any of them. The technician who came to do the dryer wasn’t qualified but the one who did the refrigerator and dishwasher was. TotalProtect tends to use the same ones so when I call in, I know if they gave me a particular one. They are well worth it and I would recommend them.

Updated on 02/19/2019: Put a review out on this website on 12/13/18 and no response from the company. Heat pump has been out since 11/1/18 and running off EMERGENCY HEAT. They FINALLY made a repair on 12/29/18 (2 months later). Repair did not hold and system crapped out again 1 week later. Called back into HMS & different company came out to evaluate unit middle of January 2019. This new company said heat pump & furnace coil are terminated. Been waiting for over 2 weeks for answer from HMS.

First of all - I would of given 0 stars if the system allowed. I would encourage consumers to choose a different product for home warranty. I entered my claim on 11/19, today is 12/13 - we still have no resolution. Customer service has limited information to provide and next level of support for supervisors are always busy Helping other homeowners or in extended meetings. I have called numerous times and a few times they have take action. Like on 12/4 after 6 calls they finally realized the parts were not ordered. Then on 12/10 - they realized another part was not ordered. However, I had been told numerous times that the parts were delivered. Customer service can request call back from supervisors - but don’t hold your breath on actually receiving a call with 48 hours.

They schedule the repair and just don't show up. I have been waiting for 3 1/2 months for a microwave repair which they still have no date for. It has been 1 month so far for a dishwasher repair which still has no date of repair set. You will call to complain be on hold for 30 min get disconnected and start over. If you don't mind waiting a year for a repair.

I have been with HMS for about 16 months and it's been fine with them. Submitting a claim hasn't been difficult and dealing with their reps has been okay. I just wish them to be very specific around when a person is going to be out. The 24-hour window is very difficult. The last time, I had a heating issue and the gentleman who came to my house to fix it sat out in his truck for 15 minutes trying to get ahold of HMS to get them to approve it. Finally, he just came in and said that he was going to do it and that HMS were gonna say "Yes" to it. They should improve on the timeliness of the turnaround of placing the order to get someone in. Other than that, the techs they've sent out have done a great job. I definitely think HMS is something people should take advantage of.

Our realtor recommended that we get HMS Home Warranty when we bought the home, so we did. We've had to use it a number of times and it has benefited us tremendously. It has definitely been worth our money. We've had a claim at least once every year and overall, it has always been outstanding. However, this year has been the worst. We never have any issues except we have a dishwasher claim that we can't seem to get settled, and that has been our only complaint. I filed the claim in August and the first thing they tried to do was order the part. The maintenance guy that came out ordered the parts, but a different guy came out when the part came in, and that guy said, "That's not even the right part."

We called TotalProtect for a furnace that was going out on our house in Wichita and it turned out, they connected us with a beverage company, which made absolutely no sense. We had to spend another 30 minutes getting a hold of TotalProtect again to have them get us a new person. When they did, the tech came out that afternoon and that was great. It took him a couple of times to get it all done because he didn't have the specific parts for the furnace but after a couple of days, it was all up and running.

On HMS' end, my experience has been pretty good. But I didn’t have a really good experience with the first guy they sent out to me. The name of the company was Jim Valentine Mechanical Services. I was having furnace issues and the technician didn’t know exactly what was going on. He would also always say, “Oh, yeah. I should call the company,” and this would have been his third time. Basically he was saying he didn’t know what he was doing. He was also extremely rude and he would show up an hour and a half late every time. He also made some sexual comments to my wife.

I've filed claims online and over the phone with Cross Country Home Services and both worked fine with me. Everything went well with the customer service rep and the contractors did a great job. The interaction was good. I’m staying with Cross Country.

I had an HVAC go out more than 2 weeks ago. The assigned service provider is waiting on them to ship the replacement from who knows where. The service provider cannot get an update or ETA from Total Protect although they agree it needs to be replaced and say they will ship the unit.You cannot call anyone at Total Protect to discuss a problem/status with your claim. You roll around in their automated phone system and when you do finally get someone, they basically can only tell you its in progress. They have no "Customer care" for an existing claim to speak of. You just have to wait and hope that they will eventually come through. Keep in mind it is winter in Missouri and not having heat is a real issue, but there is no way to escalate anything or talk to anyone that knows anything.

Our air went out this summer. Called HMS. They sent someone out the next day. Guy came out spoke 0% English. Paid $100 deductible, they recharged system and it worked fine. Broke the next day, same company came back out. Once again spoke 0% English. No idea what was wrong, has to submit paperwork to HMS for review. Ok fine. They put a temporary fix so we could cool. They told me they had to order parts. Fast forward to September, never got a call from the repair company. I called them. They said it was not covered and it would be $600 to fix it. The part is readily available online for $30. Told repair company, "No thank you." Called HMS they would send another company out to fix the problem. Had to pay another $100 to have them tell me it is the zone logic board. Which is not covered even though my warranty does not “exclude” that part. But the temporary fix is still working.

We're selling our home and our realtor had us sign up for HMS Warranty. Our realtor had good luck with them and has recommended them highly. We’ve had the warranty for four months now and we've submitted one claim. We thought the air conditioner was going out. Something was making an odd sound with the compressor. The other home warranty companies that we had before, when we called in, it usually would take several days or about a week for someone to come out and look at the issue. But with HMS, they called and a contractor was out the next day. We were shocked at how fast they came out.

I purchased a home warranty after moving into our new house. I called HMS after our refrigerator stopped working. I got a call from the repair company telling me that it would be 2 to 3 weeks before they could get out to our house to inspect the fridge. I then proceeded to call HMS back to tell them that that was unacceptable and that I wanted another company to come out and inspect it. I got nothing back from HMS. Then I called a third time and they told me that I would have to be placed at the bottom of the list and that I would be starting over again and that it could take another 2 to 3 weeks before anybody could come and inspect the fridge. Ultimately, I had to purchase a new fridge, I was never called for a follow up and I was never asked again about, they actually put that the repair was completed in my account. So basically I will never use them again, I highly recommend you find another company to use for your Home Warranty.

WE purchased a condo, and the sellers furnished the Insurance under HMS, and we had no say in the matter, or else I would have gone with any other place. The handle snapped off of the above stove microwave, and virtually made it unusable. We filed a claim and the serviceman (from Sears) was very good, but the response from CCHS was that handles are not covered. Even though I appealed the claim, it was again denied. I see why HMS has such a LOW rating. I will be relaying my disappointment to everyone I know through every possible means.

I placed a request for service to have my garage door opener looked at. On Oct 12 2018 Sears came to my home said I needed a capacitor and ordered it that day. Four weeks went by I called Sears to find out the status as I had not heard from them, they never bothered to tell me they were out of stock and no ETA in fact they were not sure if they could get that part again. I called Total Protect and informed them my dissatisfaction of this delay as my daughter has a disabled 5 year old at the time and it was an inconvenience to run in and out to manually open the garage door, said there was nothing they could do would need to wait for the part (Great Customer Service) NOT!!! I waited couple more weeks called Sears again still no ETA, called Total Protect and once again no satisfaction, I paid Sears $125.00 for a service that I never received. I requested a Supv call me and waited 2 days for the callback Supv informed me that its in the contract that I can not get a refund for a service never completed, once again (Great Customer Service) NOT!!! Now its been 1 day short of 2 months and I called Total Protect and got absolutely nowhere they did not even reach out to Sears to find out what the issue was so I told them that I would do their job for them and call Sears. Still no ETA I asked about getting a refund and they told me that because I was with a Home warranty company I had to go through them I called Total Protect was on hold then hung up on, I called back and after 51 minutes of being on hold Supv finally came on the line. I told her that I feel like I was robbed of my hard earned money $125.00 for partial service rendered. I would honestly never use Sears ever again and I have their credit card but they will never get my service again. So here I am 12/11 and between Sears and Total I have been on the phone for 3 hours and on hold with Total now a total of more than an hour. The sad thing is that your representatives get the brunt of bad service when total protect can rectify things easily, customer service should be your utmost important factor in keeping customers happy, I have been a customer for a long time and I pay my fees so why can't I get the same respect. Just to let you know that I have cancelled my policy effective this evening, I will notify my bank to not accept any further charges from Total Protect, you stole my $125.00 I will be damned if you get any more money from me. I will also be out on facebook letting everyong know about @totalprotecthomewarranty and @searsHomeServices

I've been with TotalProtect for 15 years. Before, I've had issues with them but there was someone you could speak to about the discrepancy. He was very nice. I did not have to call back and try to contact them or chase them down. He kept calling, trying to see if everything was okay. He followed me all the way to the end. He didn't sound impatient or anything. He would call me when I told him I didn't feel comfortable with what the resolution was. He did not stop until I was comfortable with it.

TotalProtect has been very quick to respond, taking information and getting somebody assigned to the job when submitting a claim to them. The experience has been very good. I have used the online service once but most of the time, I called in because they’re 24/7 or at least, hours that I am able to call. The claims reps were knowledgeable and overall, I’m very pleased. It would be good if they keep a file of what has been worked on in claims and dates for the homeowners since it would be useful but TotalProtect is well worth it.

My experience in submitting claims to Cross Country has been good. I do it both online and over the phone. The representatives I've spoken with have been responsive to whatever my needs are and flexible. The contractors they've sent out were knowledgeable about what they were doing. If you're considering Cross Country, you should do it.

HMS Home Warranty has been extremely valuable for my family. Submitting claims online has been very easy. Their website is user-friendly. After submitting the claim, it takes one or two days to hear from the contractor, depending if it is an emergency. The interactions I had with the contractors they've sent out have been very good.

I am a relatively new customer to Total Protect. I have had to open three claims on the account thus far, and all of them have been a complete and total cluster. One with a dishwasher, one with a receptacle outlet, and one with a fridge repair. The fridge repair is still an open claim after over two months of the origination date. The vendor network has proven to be very unreliable, at least in the Greater Phoenix Area, with vendors not showing up, or demanding to be paid their deductible before even stepping foot inside the residence. When confirming appointments with vendors after Total Protect sends an auto-generated text, more often than not, the vendor states they no longer work with Total Protect. I have called and spoken with customer service a number of times, and though friendly on the phone, each time I get someone who simply reads me the fine print from the online warranty we signed that they are not liable for any damages, vendor or part delays, etc. What exactly are they liable for? Not dependable coverage. Save yourself a lot of frustration, and go with another company.

Updated on 12/18/2018: I called my first claim in Dec 11 and the Technician just made an appt with me on Dec 16th for the 17th. He came out finally to tell me my water heater was gone which I already knew.I told them that. Now I have to wait for the water heater to be ordered and picked up by them to be installed. I probably wont get hot water until after Christmas from Dec 11. I am so disappointed in this company and I thought they would be a good choice because my Mortgage company suggested them. Not true.

Literally the worst company we have ever worked with. We had a claim on a dishwasher failing, circuit board problem I’m told which made it totally non-functional. From filing to replacement it took 67 days for resolution, though there was never any doubt whether the item was covered. The service provider they assigned was unreachable after collecting the deductible, including by HMS, and when they confirmed they couldn’t get a hold of him either, assignment of a new provider was going to mean we were paying another deductible. Old unreachable provider finally resurfaced after they assigned a new provider.

I’m a Realtor and I’ve heard good things about HMS Home Warranty. Other realtors are satisfied with it. When I submitted a claim to HMS, it took a long time to get through the telephone. They had the guy come out, he did what he needed to do and did it quickly. The interaction with the contractor was very good. He communicated what was wrong and what he did which was great. It was a positive experience and I have recommended it to my clients.

I learned about Cross Country Home Services through the mail and it had Bank of America on it. I deal with Bank of America, so I thought it was through Bank of America, but I found out later that a lot of people use different things to get people to come to it. Cross Country is not really associated with Bank of America. My experience with them is both good and bad. I asked the one person that I use for my plumbing about the company and he told me it is one of the best out there, so I stuck with them, although the only thing I didn't like is when the price went up and they didn't tell me about the price going up from $80 to $125 now. I didn't get the information, although it could have come in fourth-class mail. Sometimes you don't read all your fourth-class mail. I found that out the hard way. I should get updated every year.

TotalProtect Home Warranty was recommended by my credit union. I figured they must be reputable so I signed up. I called them to submit a claim for an AC that was not blowing air. Their rep took down the claim and said that somebody will come out there and do the work. However, I had to call several times for the same call. That somebody came but he was here for no more than seven minutes. He just replaced a part and didn't even bother to test the unit outside. He said he had to go at a new job and he left. Three days later, the AC quit again. I called and the contractor was really, really bad. He came again and this time he went outside and said that it just started back. He charged me $125 again for the same thing and then he left. I said, "Don't you wanna wait for a little bit, make sure everything is working okay?" He said they had another job to go to and then left.

I have been with HMS for years, heat went out week before Thanksgiving, it is now December 10th. No heat yet. Always being given the runaround. They always want to offer the honor code, so you will give up and pay out of pocket. Please do research for any company, because there is not a low enough score for me to give them. I'm not giving up till I get what I have been paying them for even if everyone freezes to death in the process.

HMS Home Warranty came with the house and we’ve had them for 10 years. We wanna make sure the house was covered so we stayed with them. When submitting a claim, I like to call in since it’s easier for me but I’ve done it online as well. I’ve always had good interactions with the technicians but consistent with a home warranty-type work, they wanna do as little as possible. So, I make sure that they do what I need them to do. It’s a little bit harder than if you were hiring somebody yourself but everything has been good and the work gets done.

I’ve had TotalProtect Home Warranty for a long time and I’m happy with the services that they did. Their reps were fine and the techs have always been nice and courteous. However, I am very dissatisfied with the price of the service. From $75, it went up to $100, and now up to $125. I also took my mom’s policy and I’m paying $45 for services. There are other service providers out there that is not going up. Even though I love the service, the price keeps climbing and I’m definitely not happy with that.

HMS is like any company--they're in the business of making money. But when you buy a 15-year-old home or older, things are gonna start to break so I've renewed with them every year. My only problem with them was when my central air conditioning went out, I had been complaining that something needed to be replaced. They agreed to replace it, but the guy put in the cheapest unit that money could buy. He replaced the condenser outside, but they did not replace what was inside the furnace. HMS is sometimes hard to get out too. At my age, I’m not a computer guy and everybody wants you to do things via the internet. I would rather communicate with my vocal cords than my fingertips. But, once we get on the ball, they normally get somebody out within 24 hours.