Cinch Home Services Reviews

I've filed two claims since June 28 my washer and my range. Both required several technicians and parts. It took 6 weeks to get my washer fixed and I am at the beginning of week 6 on my range claim. My original claim for my range was placed on September 1. The first technician litterally gave up after replacing a part and three visits to my home. The second technician replaced a second part and now has ordered a third part to be replaced. The third part was supposed to be overnighted to me on October 6. On October 6 I was informed my new delivery date was October 9. Today, October 9, I was told my new delivery date is October 14. I am tired of lies and excuses. I'm tired of wasting entire days waiting for incompetent technicians to misdiagnose my problems. I'm tired of case supervisor managers lying to me and passing me around with no resolve. I'm tired of promised deliveries being late or not even ordered at all. Do not use this company, aka Cross Country Home Services. Worst home warranty company ever!

The warranty was transferred to me by the guy that once owned my house. He told me that it's a good company and I should continue with them so I told him that I'll give HMS a shot. I'm seeing that that is true. I always call their customer care line and they always respond as promptly as possible. The two agents that I spoke to were professional and were very responsive to my request. But the technician from the roofing company who came to our house was not nice. He came around, called my line, I missed his call, I called him back, and he told me that he was going to fix the problem on the roof. I then told him to fix a time that I would be home, which was 6 to 8.

When we bought the foreclosed house, Cross Country had been paid for the first two year’s premium worth so we just kept them because they’ve been wonderful. The plan I got offers electrical, plumbing, AC, heating and replacement of appliances if something goes wrong. My co-payer is reasonable and I’m just making sure I’m a lot more secure with the plan coverage. I'd like it if the sprinkler coverage could also be included in the plan I have. I can submit the claim online but I like talking to a person and everybody has been great and very efficient in handling the claim. They send me the vendor name and I’ve always let them know if I had a problem with the vendor. I appreciate that they always follow up and get everything taken cared of. It means a lot. There was one sales rep who was awesome, Jeremy, who made notes to my account so when I called again, the new rep knew exactly what I was telling them about.

I've had HMS Home Warranty on a rental property since 2005 and I don't have any problems with submitting a claim. I usually go online but when I call, their reps have been very good. The only problem is that no contractor wants to come out on a weekend so a lot of times our tenants have to rearrange their schedule. Last Christmas, I was out of town and something happened with the heat. They gave me a number to call but that person wasn't able to come out for a couple of days so I called HMS back and they were able to give me somebody else who was able to come out that day. It was late but they took care of my tenant and I appreciated it. HMS has been pleasant.

Cross Country Home Services has gone up to $100 and is more expensive than TotalProtect, my previous warranty company. But I like Cross Country. We got them through our mortgage and they were offered to us. They came in handy. Also, everybody whom I've dealt with on the phone and the guys who came out have been nice and professional. It's easy to submit a claim as well. I called and right away, they take care of our problem. They follow up with the people that are supposed to come out. Not too long ago, I've had my refrigeration went out. That was in the evening and I called Cross Country that night and right away, we got somebody who came in the next day to fix it. The refrigeration guy who came was also helpful. But one time, something happened to my dryer, and Cross Country told me that it wasn’t covered. I’m wondering if that’s true. Other than that, everything is okay.

Cross Country Home Services has been fantastic. We’ve known about them from an advertisement sent by our bank and my wife wanted it. We have their Gold plan and I was told by a plumber who came here that he’s gone to some other people’s house who doesn’t have the same plan and they have to pay an additional for him to use the snake or whatever, but all of that is covered in my plan. The only thing that wasn’t covered was the lighting fixtures in front of the house. And I’ve asked them once about it.

My husband and I just purchased a house with a home warranty through HMS Home warranty... Within 3 days the AC unit stopped working, after filing a claim we were told that it was a pre-existing problem and they would not cover anything! During our time to get answers to why I was hung up on 3 times after waiting on hold for more than 45 minutes. Very rude and disrespectful!

My overall experience with TotalProtect has been very positive. We call about the problem and speak to a rep and the customer service have always been polite, courteous and very helpful. They contact someone. Sometimes within few hours or a day, you get a response back. Once the appointment is set up they send someone out. TotalProtect will give a name of the contractor. They will contact the contractor, they will give you the contact information about that person. You'll reach out to that person or they will reach out to you. If you don't hear from them, then you can reach out to them. One time, one of the subcontractors didn't respond right away. I had to contact the TotalProtect again and let them know that I did not receive a notification from these people.

WE HAVE BEEN CUSTOMERS FOR YEARS AND HAVE BEEN IN OUR HOME SINCE 1987. IN 2011 TOTAL PROTECT REPLACED THE INSIDE UNIT BUT NOT THE OUTSIDE, IT HAD TO BE REPLACED BECAUSE THE PARTS WERE TOO OLD TO REPLACE, SO THEY PUT IN A NEW UNIT. NOW IN 2017 THE OUTSIDE NEEDS TO BE REPLACED. THEY SENT BOHANNA SERVICE OUT AND WHEN HE LEFT HE TOLD US I WILL BE BACK AS SOON AS I GET THE PARTS. I WAITED OVER A WEEK AND NOBODY CALLED, SO I FINALLY CALLED THEM AND THE FIRST LADY I TALKED TO SAID A SUPERVISOR WOULD BE CALLING WHICH THEY NEVER DID. WHEN I CALLED BACK 2 OR 3 DAYS LATER, I WAS TOLD IT IS NOT COVERED. I ASKED TO SPEAK TO A SUPERVISOR AND SOMEONE GOT ON THE PHONE AND SAID "NO THEY ARE NOT COMPATIABLE AND WE WON'T BE COVERING IT", I ASKED TO SPEAK TO SOMEONE ABOVE HER AND SOMEBODY ELSE GOT ON THE PHONE AND TOLD ME THE SAME THING AND SHE FINALLY HUNG UP ON ME. I STILL DON'T KNOW WHAT THEY MEAN. I CALLED ALLENAIRE HERE IN LANCASTER AND THEY CAME OUT AND AFTER I TOLD HIM WHAT THE COMPANY SAID, HE TOLD ME THAT'S NOT TRUE THE PARTS ARE COMPATIABLE. I CALLED THEM BACK AND TOLD THEM WHAT THE SERVICE MAN FROM ALLENAIRE SAID, THEY TOLD ME TO SEND HIS FINDINGS TO THEM AND THEY WOULD REVIEW IT AND GET BACK TO ME. I FAXED AND EMAIL THEM SEPTEMBER 22 AND THEY NEVER CONTACTED ME. I CALLED CUSTOMER SERVICE LAST NIGHT ( OCTOBER 3) AND WAS TOLD BY THE CUSTOMER SERVICE PERSON SHE DIDN'T HAVE AN UPDATE. SHE ASKED ME IF ANYONE IN THE HOUSE HAD ANY MEDICAL ISSUES AND I TOLD HER MY SON WHO LIVES WITH US HAS EPELIPSY AND SHE SAID SHE WAS PUTTING THAT IN THE NOTES SO SAY IT WAS AN EMERGENCY. I TOLD HER WE HAD TO GET A WINDOW UNIT SO HE COULD HAVE SOME AIR. SHE ALSO SAID SOMEONE WOULD BE CALLING ME WITHIN 24 HOURS. I TOLD HER THE LAST PERSON I TALKED TO TOLD ME THE SAME THING THAT SOMEONE WOULD BE CALLING ME WITHIN 24 HOURS AND TO THIS DAY, ALL CONTACT HAS BEEN DONE BY US.

My dad used TotalProtect in the past at their home and I've seen how it works. I bought a fixer-upper house with some appliances and I knew that I needed a warranty. Submitting a claim has been good. Some of their reps are knowledgeable and really helpful and have fixed a lot of the mess-ups from the guys that didn't know what the heck they were doing. This kind of goes hand in hand with the call centers and the technicians not knowing what's going on. But they've come out to rework on my air conditioner three times now. For some reason though, they do not want to fix what keeps breaking on it so I have to keep calling and they keep replacing parts on it. They've tried to charge me every time they've come out to rework on the AC too.

I was looking into getting a home warranty because of the advertisement and what they do. TotalProtect Home Warranty was provided to my bank and I’ve been with them for a long time. Initially, submitting a claim was very easy and I didn’t have a problem. A week ago, I filed a claim for my garage because the door kept going up and down. They fixed it the very next day. But less than a month ago, I called about my air conditioner. The claims rep was great but we had problems with the company that they called to do the work. They told us what was wrong and tried to fix it several times and now we are still waiting for them to find a part and fix our air conditioning.

We placed our claim for air conditioner in June. We have had multiple companies come to the house, and all with different reasons as to what is wrong with the a/c. The problem has not been fixed and the companies that are contracted with the home warranty company want to repair as little as possible. The first company that came out, actually claimed the problem was not the air conditioner but my (double pane) windows. I have owned my home for 13 years and have had the same a/c during this time as well, so I know very well that the house used to be cold when the a/c was running. Now, the a/c has to run non-stop to keep the temp around 79 degrees. We have paid our deposit to the first company that came out, and the plan states you have warranty for 6 months. Now we have to work with another company, still don't have a well working a/c, our electric bill is nearly $400/month and we are getting the run around from total protect. I can write a book about all the times we have called, the times we have been told different things and the times the story changed. Claims that were "cancelled" from their end, and information in those claims that are lost. The people in the call center are very rarely friendly or truly helpful. You are told to email proof of payment, but the email box on their end is full. When you call you are told to fax it or snail mail it. That is all fine, but in the mean time, I am living without a fully functioning a/c. Now that the repairs are going to be made, we are told that it is going to cost us more then $1500 to replace a condenser. The line that it will be replaced for your $125 copay is a blatant lie. Bottom line - stay way from this company.

We purchased a house and HMS was already part of the house warranty. We've been using it for 9 months now and we've filed a claim twice. We called the number the first time and there was a little bit of frustration trying to pinpoint the time that the plumber was coming. But once it was resolved, the resolution of the issue was very quick and prompt. The technician was very appropriate, knowledgeable, professional, quick, clean and we didn't have problems with the issue when he was done.

We moved into an HOA community and our neighbor told me she had to get her home warranty back in service because she had it forever and she really enjoyed it. She told me that it was TotalProtect and I decided to also sign up with them. We only had it for a month when the toilet went leaking at the bottom. I submitted a claim for it online and they contacted me when the technician was coming out. They were very polite and nice.

I live in Palm Desert, California where summer temperatures can get up to 120 degrees or more. Back in July, 2017, my air conditioner went out that afternoon. I do have it cleaned and maintained twice yearly also. (I had been a faithful customer for a year and had paid my monthly dues on time.) I called Total Protect Home Warranty and they opened a new case for me and assigned me to an air conditioning contractor. I was given their phone number and company name. I spoke to a person at their company and they said they would schedule me for that day and call me back to confirm the appointment. Many hours went by and no one called and no one came to my home. Therefore, I called Total Protect Home Warranty again and was assigned a new air conditioning contractor. I called them and they seemed reluctant to come to my home too as they weren't in my area. Finally, since the heat at become so intense in my home, I called a local air conditioning company and someone came out that evening and repaired the air conditioning system. It cost around $230.00. I submitted the bill to Total Protect Home Warranty and they refused to pay any of the bill because "their" subcontractor did not perform the service. It was even reviewed for 30 days. Then in addition, I submitted a typed letter to their corporate headquarters in Florida (which is very difficult to locate) and have still not received a response. I am NOT impressed by their service at all and would never use them again.

We spend weeks - sometimes months - awaiting reimbursement for claims. They blame everything from service providers - whom they select and deploy - to the infamous "problem with our system" excuse. It's anything and everything besides their complete indifference and ineptitude. Can't wait to finish our contract with this company and find a new provider.

We have two air conditioners, they're both miraculously 28 years old and we haven’t had any major problem with them. But they're the reason we have the policy with TotalProtect. In case they go down, we're at least covered for that. TotalProtect's claims process is not hard but they don’t always cover what we want them to cover. The first time that we were denied something, TotalProtect pissed me off so bad. There was a clog in the kitchen sink, so I called and went through their process. A guy came out, snaked it and tried to get the clog but he couldn’t do it. He called TotalProtect and said it was a stoppage and at the time TotalProtect didn’t cover that even though it's a major clogged drain. So, I canceled with them and we went with Choice Home Warranty. But Choice Home Warranty also ticked me off about something. I then called TotalProtect and I discovered that they started covering a stoppage. So we ended up going back with TotalProtect.

I've had TotalProtect Home Warranty for a while and it has always been a pleasant experience working with them. My stove, refrigerator and dishwasher, which were among the things TotalProtect insured, were getting older and I thought, "Well, if they break down, I need insurance." My house also had sinkhole activities so I was able to get new products. And of course, products today go out so quick and don't last like they used to. I got a mail from the bank I have a mortgage with and I read about TotalProtect. A lot of my neighbors had different home warranty plans too, so I compared them. And at that time, TotalProtect‘s service call was $60. It’s $200 now and that's the one thing I don't like.

I've had TotalProtect for seven years now and I love their service. Whenever I needed a claim done, they put me in charge to someone immediately. Then they came out immediately so, I've never had a problem. All the representatives and the technicians have been great and they've taken really good care of us. My recent claim was for my refrigerator that wasn't freezing in the top. The technician said that the ring has slipped off and the fan's blade has slipped off the motor. He put it back on and fixed it so it doesn't come off again. I've always had a great experience. TotalProtect is an awesome company and I would recommend them to all my friends.

I have had several claims with HMS that has went well, until now. Our refrigerator/freezer started to thaw out and water running out the bottom onto the hardwood kitchen floor. I call and made automated appointment the soonest the system offered was almost a month out. I called back and spoke to a customer service representative and explain to the representative about month-long wait. At that point she said she could get someone on the way the next day. The tech showed up. Same guy who fixed our microwave a few months back. Well at least I thought I was going to get the refrigerator repaired. The tech said refrigerators compressor is no longer available and he would let HMS know so they could get them to try and locate a part or replace the refrigerator.

I have not yet received the so-called Welcome Package or the contract despite multiple requests. I have a current AC claim in and either HMS does not keep accurate records or their contracted service provider is not being straight with me. In any case I still have no AC. According to the service provider the AC unit is not repairable and he submitted to HMS to replace on the morning of 9/28.

HMS Home Warranty had a no line ticketing system. I put the ticket in their system online. Then the representative called to inform me of who the local provider was going to be and that they would handle the call out from there. He's very clear, straightforward, and professional. Plus, he told me everything I needed to know, like what day the providers were available, how much the call out would cost, and which was just the deductible. Any questions I had, he answered and I understood everything that was going to happen perfectly.

TotalProtect Home Warranty was on my mortgage statement. It came after I purchased my home. At that time, acquiring a home warranty seemed reasonable. And the package came when I called. They were also very helpful. I like the way their representative talked. It made me feel good about the way they acted towards me as a customer. So I gave them a try.

I've had TotalProtect for years. I've submitted claim over the phone or online and both ways were very good. They always make sure I'm happy with their service and when I call, their reps are very pleasant. The technicians were always courteous and on time. When they said they were going to be there, they'd call and give me time to make sure we were here. They came, did their stuff and made sure they cleaned up after themselves. I am very satisfied with everything. They provided excellent work. They handled whatever problems I was having in a very efficient way and with top-notch technicians.

My husband died so I don't have a man here to fix things around the house. When a toilet is clogged or for plumbing issues, I would have to call in a plumber, and that would be less expensive sometimes, while at other times I would do my own repairs. But I can depend on TotalProtect Home Warranty and they do a very good job. I recently had a technician replace my ice maker and that fellow did a nice job. I had a hard time when it took the reps a long time to answer the phone this time. But other than that, I put in the claim and then the rep called me within a day and she was very professional. She said they were sorry that I was having problems, then she found a contractor for me and gave me the contractor's phone number and my confirmation number.

My realtor suggested HMS Home Warranty and everyone was polite, knowledgeable and timely. They responded almost immediately and the technician had everything he needed. He didn’t have to go for any tools or equipment. He completed the job and did it efficiently. I just bought HMS and I wish I had known about it years ago. I already have mentioned it to a couple of people.

We specifically added our septic system and pool to the home warranty coverage when we purchased our home. We have had two claims with them - the first claim was paid to the wrong address and the check was not received for over 3 months. The second was refused payment because they didn't honor the payments that were authorized before the services were provided. I am still stuck in limbo for the second claim. I was considering renewing this policy and the pain that has been involved with just two claims is beyond anything that I would expect. It is nothing but a run-around. I now understand why many realtors I have dealt with tell customers they are nothing but a headache!

I have had the most awful experience with this company. Nobody in customer service knows what they are talking about. I was lied to twice then told "sorry we don't know why two different employees told you that." Terrible business practices overall. So angry I can't even review this the way I would like to. Completely disappointed and would never ever recommend their services to even my worst enemy. Even if I was on my death bed and recommending them could save me I still wouldn't. I hope they get their act together or go out of business so nobody has to deal with the complete incompetence that I have dealt with.

After retiring purchased a nice home with high-end appliances. During closing on home we were asked if we would be interested in a home warranty, we agreed stating only if the appliances were covered. After a few months one of our beverage center/wine fridges would not stop running. I called HMS, took 2+ weeks for appointment, no big deal. When their repairman showed he stated he is not allowed to work on Viking appliances, again no biggie. I called HMS, they gave me written approval to find my own licensed and insured repair company, which I did.

HMS was spoken of in high regard as being reliable and reasonable which I agree with now that it’s been about three years. I use the telephone in submitting a claim and the response seems to be immediate. We started out with calling and we've continued on. Their reps are knowledgeable. I’m generally the one who makes the call and interact with the technicians or the repairmen when they arrived. They’ve all been courteous and timely which I find important.

We’ve had TotalProtect for several years now and if I had known before about it, I probably would have started it a lot earlier. The process to submit a claim was fine. My most recent claim was for my air conditioner. I called in and they had me do something online then I just waited for them to call and set up the time. The techs were fine as well. I haven't had any problem with anybody and with the work done. They were courteous and clean up after themselves. However, it takes a few days before they come out to the house. We filed the claim on a Friday or Saturday morning but we didn’t get to set up anything until Monday. They don’t come on the weekend. Still, everything went fine as it should have been. I recommend TotalProtect.

Recently, I had a claim for my air conditioner. We are retired and wouldn’t be able to do the repair on our own. If something happens, it's better to have a home warranty to help us out. I thought it should be good if I would go through Bank of America and somebody there told me about TotalProtect so I went with them, and everything has been wonderful. They get right on the problem when submitting a claim and they’ve been good. Sending out technician took three to four days before for an air conditioning but lately, they’ve been out the next day. The technicians have all been very nice, courteous and seemed to know what they're doing. I had them for plumbing. We had a leak in the bowl and the plumber came out after hours. He was here for a long time, inspected it until he got it fixed.

The seller bought HMS warranty to go with the house we purchased. It was nice to have HMS when the air-conditioning went out. Submitting a claim was pretty straightforward. I called, left them a message and they called me back the next day. The technician was great and he fixed the problem.

have been trying for over 4 months to have a washing machine repaired. Finally offered a buy out and now waiting over 1 month for payment. Check must come from a department that does not have a phone number and only accessible by email. No help from any customer service. This is definitely not a company to use. BAD.BAD. BAD. service.

I got a TotalProtect Home Warranty ad from on my phone. I looked it up and I saw that their prices were reasonable so I chose it. I usually submit a claim by phone and I had great interactions with their claims rep. I submitted a claim about a plumbing issue and it was good but I was not very impressed with the plumbers. The very first time they came, I told them exactly what was wrong and that they would have to get the part. The next time they came, I had told them to properly seal it. I was not able to look into what they were doing because I was babysitting my grandkid. They told me it was done but when I looked, it was not properly sealed when they put the part back. I have to get a little bit of sealant myself.

I was pleased with the other company I had in Tennessee and when we purchased this home, they told us about HMS and also said that they operated the same way. Submitting a claim with HMS was okay. They gave us the number of the company that they were going to use for a particular repair, but they never call in or fax them any information. It was up to me to call them. The contractors were very nice, on time and very courteous. And they did a good job because what they repaired stayed working. It was a pleasant experience and it's always good to know you have somebody that can be sent and called, particularly when you're in a new area and you're not familiar with servicemen. I wouldn’t hesitate to recommend them.

14 years ago when we took out our mortgage, TotalProtect came with an offer which we took immediately. The claims, for the most part, have been fine. I call when I'm having a problem with an appliance, then they would give me a phone number for the service provider to have it repaired. The techs generally came out fairly soon to evaluate the problem and fix it. One time, I had to call a couple of times before they actually came out but, for the most part, the providers have been very good. We had one problem with the refrigerator years ago. That was originally fixed by the service provider that came to correct the problem and they did. Then a few years after that, we had an additional problem on that refrigerator and it couldn’t be fixed. It was replaced, though.

HMS Home Warranty came with the house I bought. I’ve submitted 6 claims and aside from the miscommunication on one of the claims, I have not had any problem. I had very good feedback and services were done in a timely manner. I also haven’t had any problems with any of the techs or companies that are affiliated with HMS. They're good and everything’s still functioning. Overall, they are an excellent choice and I’m glad I’ve had HMS for over the past year.

I've been using TotalProtect for almost four years. I had Sears before but TotalProtect is better, they’re also good and honest. I call them for my claims, they give me a claim number, and then they get the service guy to come out in about an hour. However, some of the technicians don’t understand what I'm saying. But they do okay on the job. I had them take out the pipes underneath the kitchen wall, some of which need replacing and some need flushing out.

HMS Home Warranty came with the home we bought last year. I re-upped the warranty in July. The claims process is more automated now so it's not as easy to get a hold of someone in person. There are a couple of drop-down options and they dumbed it down for me mercifully. I understand the whole automation process and emailing that it automatically generates the ticket, although it is nice to be able to talk to a person. The quality of service was still fine though with the two times I’ve dealt with them. It's been very efficient and the problems were resolved very quickly.

TotalProtect just makes sense when you buy appliances. Getting warranty on an appliance is kinda stupid ‘cause you might pay $40 for a year and then if you've got all these appliances, they end up to be $100 so it doesn’t make any sense when you can get everything covered for one price. I've called in claims over the phone and the experience has been great. Sometimes they try to sell me something that I don’t need but I guess that’s their job. The work they've done has been great too, although they don’t do electronics like TVs and I've seen other warranty companies do that. Otherwise, my experience with TotalProtect has been very good and I've been with them for 15 years.

I've had a home warranty with HMS Home Warranty for the last 3 years with no claims against my warranty. As of 8 days ago, our air went out and HMS Home Warranty refuses to resolve, make a decision or engage with us to move our claim forward. Customer service has been horrendous and the lack of response by management completely unacceptable. All I want is what I paid for...warranty coverage which means a resolution to current warranty claim. Nothing more. Nothing less. I do not recommend HMS as a home warranty service and will go elsewhere in 2018.

TotalProtect has been good and the techs they send have all been local people who are very helpful. However, TotalProtect keeps raising the deductible and I'm not crazy about that.

My appliances are starting to get old and I wanted to get a warranty to maintain them properly. HMS Home Warranty allowed me more flexibility. Their claims representatives are friendly, but sometimes, they don’t have service people. I submitted a claim this morning and their service person hasn’t called back. Also, there have been times where they didn’t have a service person at all. But overall, HMS usually gives a good piece of service.

HMS is an outstanding company. It has helped me for over 30 years and when I had a problem, they fixed it. The representatives are very thorough, friendly, courteous, and knowledgeable and the follow through was excellent. The technicians were all fine. I told them to teach me something and they all did. I would highly recommend their service to my children and all my colleagues who are buying a new house. However, I wish they would have a service that only covers the inside appliances since I'm moving to a condo and it covers all my electrical and plumbing.

When we bought our home, we didn't want to incur a lot of expensive repairs and we knew a home warranty would be cost-effective. Submitting a claim online with TotalProtect was very easy and there was very quick turnaround in getting a response. The claims reps were always very courteous. If I had any questions or problems in reaching the service company that they referred me to, I immediately called in and I got help right away without any questions. We've been very happy with the work of the technicians. In the seven years that we've had TotalProtect, they've always been very responsive. We've been very happy and had zero problems with them, and we haven't considered changing companies.

I liked that TotalProtect stand behind their warranty for six months. If I have to get through a wall, they will get the wall back to the way it used to look. I had a home warranty that didn't do that and it ended up costing me a fortune. With TotalProtect, I usually submit my claims online and it's a breeze. The techs have been great. However, we may have to have them come back out because I feel like our hot water is running out faster than it should with our brand new water heater. We're going to make sure that it's all good. But I'm so happy with TotalProtect that I'm referring my daughter to them.

I've been in real estate for 30 years or longer and I'm familiar with HMS. When I bought my home, it was a resale and they provided the first-year warranty. It was HMS, and I just renewed it. I've submitted a claim twice and it was easy. Once was for the garage door opener and they came out and fixed it. Then, the other really ended up being nothing. It was about my heating and air conditioning. I was getting condensation around vents and they explained that it was in the basement and I needed to leave them open and not shut. Their reps were efficient and I've been pleased with them, and that's why I renewed with them.

I’ve had HMS Home Warranty for a couple of years and submitting a claim to them is very easy. They are open 24 hours and you can call them any day or night. I normally submit a claim on the phone, and whether you talk to a person or automation, they will give you a claim number and a number to call for whatever services you need. They are very professional and they get the job done. It's been great and I’ve no complaints at all. My daughter is getting ready to buy a house next year, and I'm telling her to get HMS. I highly recommend them to anybody that would ask me.

I've been with TotalProtect Home Warranty for over 20 years. I got them when I bought my house in 1989. I got them through a referral from somebody that I knew. They have been very good for me and I'm definitely glad that I'm with them. When submitting my claim I can do it by phone or online if I'm really busy. Their claims representative was very pleasant. I've never had a problem with anyone. Also, the technician who came to service my last claim was excellent. He fixed the problem right away. They're very efficient and I like the way that they represent the TotalProtect company. They're very pleasant and very articulate people. I've referred TotalProtect to other people. I told my daughter to get them too so she currently has it for her home as well.

When I bought my house, it came with HMS Home Warranty. I felt they were doing a good job so I stuck with them. In my last claim to them, I requested a particular vendor in my last claim and it took a few days but the process was easy. Their reps were very nice and they called 24/7 Home to do the service. The technician let me know that he was coming late. The guy was nice and helpful. He explained everything and went above and beyond to take care of my problem. He followed up and I was really pleased. I got a really fair pricing too. It ended up being that the water sewer pipe leaving from my house to the county line was broken in one spot. On our unofficial homeowner’s association page, people were complaining about how much it cost. But in my case, 24/7 Home did a fabulous job and I paid less than half of what most other people were charged.

We've had TotalProtect for a long time. They're our first and only home warranty. We've been very pleased when we submitted claims and we've only had one issue, but that issue wasn’t with TotalProtect but with the independent contractor that they hired. We had a plumbing incident and a contractor came out and fixed part of the problem. He was supposed to come back and fix the rest of it but he never did. We had a couple of leaky sinks in the bathroom that had corroded. He took the washers out, cleaned the bushings, and put new washers in. We also had a problem with one of those weather-proofed things out in the garage that had a leak and he was supposed to come back and fix that too, but he never came back to fix it.

Horrible customer service! I have been asking for days to find out what is covered, what they are doing, and what brand name AC unit they are going to put in my house. It seems that the mechanic who was out to look at the job, used the word modify, which makes my ductwork, all of the sudden, not covered, forcing me to spend over $900 out of pocket. Repeated calls for a supervisor, or someone who knows about HVAC to talk to me, have never been returned. This has been going on for over a week now. The mechanic was nice, but seems to be doing it differently from what other companies have told me, how they would do it. I'm just glad that it's not too terribly hot right now, but it looks like, by the time they have a supervisor call me, it will be summer!

Do not use this Home Warranty company! We just moved into our home a couple months ago and the AC is now freezing up. They denied our claim because they said it was improperly installed originally. I thought that was the whole purpose of the warranty, to protect the consumer against these types of things. We are now stuck with over 2,000 in damages. I am really surprised that HMS Home Warranty would do that to first-time home buyers. I understand their contract states that, which we never received a copy of, but some guy 15 years ago did not do a good job and now we are on the hook!

Our nephew in Ohio had good service from TotalProtect. We liked that and we've decided that getting a home warranty was the way to go. We remodeled and bought all new major appliances for the kitchen, plus our clothes drier and washer. We took out warranties on them when we first got them and decided that we would extend those warranties with TotalProtect. It has certainly paid off for us because we've had some difficulty with every one of them.

We're glad that we have HMS Home Warranty to call because they have taken care of us. Without them, it could be a lot more grief to find the right contractors. Our experience dealing with them was very pleasant and we're satisfied with the results. Our realtor was the strongest factor why we went with HMS. He recommended them to us so it didn't take much thought to figure out that was a good idea. He was very well-known for his quality services. We've had plans before and HMS seemed to offer better coverage for just a little bit more money.

Lanie

Today 9/21/2017 I called the 1-800 number to review and update my contract which is scheduled to expire mid October. I received notice of an increase in the monthly premium so I wanted to see what changes I should make. I called last week and was on hold for a few minutes so decided to call back when I had some time. Today I called from my cell phone and was on hold for 65 minutes before I finally hung up and called again from the house land line and now I have been on hold for 46 minutes and running. My experience had been very positive and I had mentioned this service and company to a couple of new home owners but I have to now share this unbelievable experience trying to contact customer service. To keep hearing "we apology for the delay in answering your call, please stay on the line for the next available representative, your call will be answered in the order it was received" is also no customer service. If you are that busy why not hire call agents to at least let your customers know what is going on. The on hold time is now 53 minutes and I'm about the give up on this call for now.

I have been dealing with them regarding my AC unit that had catastrophic mechanical failure due to normal wear and tear. It was old and went out, that is all that happened, what followed has been nearly 2 months of back and forth with contradictory information coming from each customer service rep that I speak with.

I previously had a home warranty and I got a notification online from a new warranty provider that was coming out. They told me that they could do service on my appliances, but their contractor didn't do the work when I got them to come out. I couldn't go back to my previous warranty provider, so I asked for another one that was good and TotalProtect Home Warranty was recommended to me. I've had my plumbing and electrical issues worked on and it was very easy to set up the claims process. Everything has been professional with the technicians and the quality of the work that they've done has been good.

If something broke down, I wouldn't know how to fix it and it was easier to be able to call TotalProtect Home Warranty and it would be taken care of. So far I've had the air conditioner, the microwave, and the dishwasher repaired, and I've had no trouble whatsoever. I call, place the claim, then they tell me who to call. The contractors who've come have always been professional. TotalProtect Home Warranty was wonderful and it has always been a good experience.

The realtor gave HMS Home Warranty to us as part of the sale of the house. It’s been 100 degrees outside and we had an air conditioner malfunction. Submitting a claim online took probably five minutes. I got a claim number and the shop to call. I called the contractor on a Friday afternoon. They made an appointment for Monday morning. They came and everything was fixed. They were professional here for about an hour. We were extremely happy with the service. It’s been three months since the repair and it had been great. HMS Home Warranty made everything really easy for us and I don't think the price is outrageous. It's been excellent with HMS. I have definitely recommended them to friends.

Total Protect Warranty is the worst. I contacted them at the end of August about my AC unit. They dispatched ACPlus to go check it. ACPlus determined that the compressor was bad and needed to be replaced. Total Protect approved the compressor and said it had to be delivered. A week later contractor received part and discovered that evaporator coli was bad too. AC plus sent request for cool on 7th of September to Total. I called Total to see if that part was approved and it was on the 8th of September. I was told on the 8th that the part was ready for pick up. I was never ready. I have been calling each to check on status and for them to track the part. The part went from being ready for pick up to bring delivered. Each time I ask them to track part, they track the compressor which was put in on the 7th of September not the evaporator coil. Called Total on the 29th of September to voice my frustration and demanded a manager call me. The woman told me that someone would call me in 4hours. I said 4 hours today, she said yes because they are open 24 hours a day. No one never called. Called Total again frustrated to speak to a manager. The woman told me manager call within 24-48 hours not 4. Then she said the part was ordered on the 18th of September. 11 days after approved, so I'm extremely pissed now. I've been without AC for 3 weeks and counting. Demanded a manger call me back ASAP. Some of the reps answering the phone are ok but others tell you anything to get you off the phone. This company is the the worst.

I'm single and I bought a home. I looked into a home warranty because I usually live paycheck-to-paycheck and I don't have enough saved up to buy a new appliance if something breaks. TotalProtect warranty was the most wonderful thing I could ever think of and I added the payment for it to my house payment every month. I've had TotalProtect warranty for five years now and submitting a claim has been simple and very easy. I just called TotalProtect and they gave me a claim number. The claims reps are nice people and they've been super.

The house had HMS Home Warranty when I bought it. The realtor told me I should keep the warranty going and I really liked it since then. I had to call when one of the water pipes froze and the company referred wasn’t responding so I was told to call somebody else. Everybody was always very nice, even the technician who just fixed the dishwasher. They didn't leave garbage. HMS Home Warranty is fast and reliable. They respond to claims right away and everything was fixed and working for me.

I had TotalProtect for a long time and when I went back to the States, I got them again. We have everything brand new in our house but we still use them. They are very responsible and they get the right people to help us out. I always call them when I need to submit a claim. I tell them what's happening then they call me back and tell me they're going to send such a person. It's wonderful and I like the personal touch about it. Also, I never had to wait a long time on hold when I call and if I don't have the right person, they transfer me to another person. Their reps have been courteous, answered my questions and explained everything very well. And since I’m old, sometimes they have to say things several times so I can clearly understand it.

My policy with HMS Home Warranty came with the house when I bought it but I haven't been happy with them. I expected more than what I’m getting and I'm considering not renewing. Though there's no problem in calling in a claim and the technicians they sent fixed what needed to be repaired, I have an issue with finding somebody who's going to come out and with waiting for them to get here. There was also a time when the tech had to come back several times to resolve one of my claims.

So I signed up with total protect home service plan and the actual product I haven't had to use yet. However, they duplicated my accounts and were taking out 2 payments every month instead of 1. 1st time I called, after a 45min hold, the rep told me "I'm showing on my system that we are not taking but 1 payment monthly, please check with your bank to see if they may be taking it out a 2nd time by mistake or posting previous withdrawals late." Makes no sense because they were back to back withdrawals. Call my bank, they inform me that Total Protect has done it 3 months in a row. Call Total Protect back a second time. After another 45 minute wait she literally took 3 minutes to find that someone created duplicate accounts by mistake and she would cancel one account and the money would be refunded to me after. It's been 10 days, and I'm currently on my 3rd phone call with them as I type this review and I've been on hold for 55min 34seconds and counting. Still no refund. Still no answers. This is ridiculous. If they can take money out so quickly, they should be able to refund it when they've made a mistake. 57 mins in to a hold now btw. Horrible.

In the 11 years that I’ve had HMS Home Warranty, everything’s been easy and good so far from interacting with claims representatives to submitting a claim. Calling is easy and you can also do it online unlike before when we had to wait two to three days. The only complaint I have is that the premium went up from $450, when I started, to almost $700 now.

I requested some information from TotalProtect and they sent me the outline of what they offer, the type of services they provide, and the manner in which they go about collecting. And I was pretty impressed with that. I gave them a try and so far, it’s been very easy to submit claims with them. I've had two claims and each time that I filed, I called them. I also had a very good experience speaking to their reps. They gave me the service call number, the location or the name of the vendor that would be providing the service, and information on when the techs would come out. The techs showed up on time, were professional and courteous as well. They did the job to our satisfaction with their work being outstanding. Getting a home warranty from TotalProtect is well worth the cost for the service that I received.

TotalProtect was suggested by the bank and we have a lot of faith in them. I usually call to file a claim and TotalProtect has been very good about taking care of things. The reps are very friendly and I've been very happy with the technicians. They've all been good and they seem to know what they're doing. Their work has been good and very seldom did I have to call anybody back. We're very happy with TotalProtect and I referred them to several people.

My experience with HMS Home Warranty was disappointing. It was not my choice to start with. When I purchased the house, its sellers selected HMS. And I've not been happy with the responses when I submitted my claims. One time, I ended up having to buy a water heater out-of-pocket because no one would exchange it. They said it’s a low-flow issue. I complained that my water heater is so full of calcium deposit that there's no flow. It even got to a point where it's so full of calcium deposits, it won't pump water out. That to me is mechanical. It's not actually a mechanical function broken down but there's too much calcium for it to even work. I had no influence on it. It just happened to be old.

I have (had & will have had) three policies with this company. Amazingly quick and efficient when selling the policies. First time I had to file a claim I spent hours trying to reach someone. They finally set up the claim and gave me a number of a third party contractor in the Austin area. The third party sent me to another number and the individual was rude, unorganized and NEVER set up an inspection. Being that there was no AC in the home, I was forced to find a local company, they responded within 5 minutes and were at the property within an hour. I spent 2+ more hours trying to reach someone at Home Protect, I finally gave up. I sent certified mail cancelling my policies and demanding a refund, there was NO other way to reach them. I am out of pocket substantially for the repairs and there was NO protection with these policies. For me personally this is one of the worst service experiences I have ever had. The monthly subscription I have been paying was a total waste and in effect a total loss.

The response to a claim is ridiculous. One buys home warranties to keep things "running" but if a claim is costly Total Protect apparently doesn't trust its vendors because the issues are "researched" somewhere remotely and if the research is "good" you get to wait another 24 hours for "authorization". This is the second service claim I have had, the first took 2 weeks to replace a hot water heater. I cannot recommend this company.

I purchased premium coverage ($850) five weeks ago and then placed three separate claims ($50 each) for a total of $1,000. I basically paid $50 out of pocket each time for a contractor to come out to tell me the appliance was broken and the warranty company wouldn't fix it due to a "pre-existing issue". The warranty company made sure that every claim was "pre-existing" no matter what. I took out additional coverage since the company members advised me the issues would be covered. I then asked for a refund after they still wouldn't cover anything considering I spent $1,000 to have someone tell me my issue won't be fixed. I tried to be fair and stated that I would pay them for the five weeks of coverage they have already provided, and not ask for a refund of the additional $150 for the claims since the contractors had to take time out to provide a service (that I paid, not the company).

I had my house refinanced and they suggested that I have a home warranty. I haven't had any troubles with TotalProtect. I submit claims by phone and the reps have been pretty good. My son, who lives in the house, is fine with the techs and he's been satisfied.

My condenser or AC thing that sits outside went out. The first company that HMS sent out, the guy didn’t know what he was talking about. But HMS sent out a second company and the guy was great. He was very helpful, friendly and professional too. He knew what he was talking about and walked me through what was wrong. He showed me what the other guy didn’t know and the work he did was excellent. HMS was able to give me the resolution that I was actually looking for and If I had to do it all over again, I would as long as I get a competent person out here. Everything was great and I'd definitely recommend getting HMS Home Warranty.

Having a home warranty is good protection if they don’t make it hard. It was easier to use it before but it’s becoming more challenging. You have to call so many times and there are so many things they’re telling you. I used to have a friend who was a broker and he recommended HMS Home Warranty. And then, I recommended that to my clients and I also used it for my three properties. But now, I only have it on one of my rentals. I'm going to go and try to get it with the other two. They are more expensive now but they offer a lot of good things. The only warranty company I've dealt with is HMS and they don't value you being a long-term customer because they should give certain discounts.

I was looking for a home warranty and checked online on the available warranty providers. TotalProtect looked good, based on what the website was saying, and was my first choice. Generally speaking, I'm happy with them. I have made two claims already that went okay, but I wasn't too satisfied and happy with my third claim. I filed a claim for my washer and it went through okay. The washer was in a rental property and a tenant was living in it. The service technician came over, did an excellent job, and recommended the replacement of the appliance.

I'm a homeowner and TotalProtect is something that gives peace of mind for me having be looking for contractors all the time so that I can have things fixed. It's like a one-stop shop for all. Compared to other companies that have offered me some stuff, TotalProtect provides a lot in terms of the appliances based on what they cover. I'm enjoying the service so far. I've had some issues submitting a claim but they're normal issues. The techs have been great. I've had some stuff that are not really good, but in long run, 4 out of 5 has been satisfactory. The last repair that I had went quickly and smoothly. It's been a really good experience and I've tried to introduce some other people to sign up with TotalProtect.

HMS Home Warranty has a good reputation. They are very courteous and when I submit a claim, they follow up on it and do a good job. I only had one claim in the past and most recently, I had a plumbing issue with the toilet and they came out here twice and it's not rectified yet. The toilet is in the powder room and we don’t really use it a whole lot. We've been in the house for almost 30 years now and I never had a problem with it, but the commode was moving sideways. The repair guy came out and he replaced the flange and after he left, it was still doing the same thing. So, I called again. They sent me another guy who was very belligerent and instead of taking it off to see what's wrong with it, he shimmed it up. And the following day, we found out that it was leaking around the base. So, I called again, and they're coming out tomorrow for the third time. Aside from the most recent time, the quality of work has been perfect.

"Kristina" was not only rude, insulting and demeaning, she refused to get me any help regarding a leak in the house for over one week. Furthermore she REFUSED to let me take it to a supervisor, and promptly hung up me because I was more familiar with the situation than she was. Gloria on the other hand handled the situation in a stellar manner.

I live in an older home and I was most impressed by the service that TotalProtect Home Warranty promised they could provide and I've been pleased thus far. I submitted a claim online and it was very easy. I’m also pleased with the service of the technicians. Everything has been working well since. I recommended it to a friend and he signed up two weeks ago.

I have been with Total Protect since 2008. I have had several experience with them. When they are good they are good. But when they are bad they are really, really bad. My current situation is as follows. On Sunday Sept. 3 I called in and placed my claim for my clothes washer. Three days later I had not heard anything so, I called again on the 6th. Because I work during the day and I wanted to make sure they had a number they could reach me. They had my home number, that was my fault ok. They then informed me that they were unable to provide a provider in our area, and that they had expended me the offer to find my own provider. I informed they then that a local provider has done work for them for me before and I would contact them. I immediately called that provider. The provider told me that Total protect would need to send them a work order. I called Total protect right back and told them what the company had said. Now total protect says that the company needs to call them, and the company is saying Total Protect needs to call them. So finally someone from total protect says they will call them, and see what they will need. At this point we are one week into this with no results. On the 11th I called Total protect again and I am told again that they will call the company and see what they need. Called the company and they said they had not received anything. We verify the phone number and email. Still nothing. I ask for a supervisor and I tell her all of this all over again. Then she says she will call them. But, I call the company while I have the supervisor on the phone. I relayed back and forward what they were saying. And the supervisor said she would send the work order. Ok. I call again on the 12th. No work order. And I have to talk to someone else and explain it again only to hear the same thing. "They will call the company, and have the work order sent". Next day (13th) same thing, 14th same thing. On the today 15th I call back again. And let me just say beyond pissed off. To go through this same ** all over again with yet another person. So now I have talked to 6-8 people and I am no further along than I was before. So I get a call this evening that they want to get me another provider, because they are now saying that because they offer me to pick my own provider the provider will is considered 3rd party, And the provider will not contact them for a pre-aurthoization because Total Protect will not send a work order before they come out. So therefore the company can not contact them after they come out. So now I am headed into week three. And now they are offering to find me a provider, but guess what that dam provider can' t get here until Oct. 9. And they wait to put me on a waiting list if someone calls and cancels. Really!!!!!!!!!!!!!. This service sucks. And after this they can count me as gone. I WILL NEVER DO BUSINESS WITH THEM AGAIN. GET MY DAM CLOTHES WASHER FIXED!!!!!!!!!

Each time I’ve called for a claim, I’ve received a really positive answer. The people I've spoken with have been very gracious and right on target as far as getting help. They were terrific and I couldn’t praise them any higher. When my dishwasher wasn’t working, they looked up whoever they have on their list and gave me the number. The people came out but couldn’t get a part because the unit was old and HMS got me a new dishwasher.

Have a $50 deductible. Had the first guy over to fix water leak. Plumbers comes without tools. Pay him $50. Uses my tools and tells me it's an appliance problem with the dishwasher. Get insurance company to send appliance tech. Gets another $50. Says not going to replace dishwasher, needs part. 3 weeks later no part, can't get dishwasher guy on phone. Can't get HMS to return emails. Can't wait for the 30 min on phone to get someone to answer. Soon will have to get new dishwasher and commence small claims action. No other choice. We are going on 4 weeks without a repair. And the leak damaged the carpet and left mold under the cabinet. Insurance will not cover any of that. What kind of insurance is this?

The HMS warranty came with our home where we saw a lot of things that needed to be fixed, like the toilets. The house is old and it wasn’t updated 25 years before we got here. My husband filed the claims online and they went great. The claims representative was helpful and the technician and I also had a really good rapport. I ended up purchasing toilets and the techs were in and out of the house. They did five toilets in four hours. Although, I was bummed because they put all five toilets in the front of their truck and I wanted them to have the toilets on the lawn so I could be “that” neighbor which was pretty funny ‘cause it's not an upscale neighborhood. But they cleaned up and it was a great experience. Like everybody else, I wish the warranty covered a little more than it does but it’s pretty good and we've had a fantastic experience with HMS overall.

I called up TotalProtect to report when something was broken, and they told me to wait an hour to contact the vendor that they gave me. And they really responded within 24 hours. Someone came to look at the problem and they fixed it on the spot if they were able to. If not, they had to order parts and then when they came in, they fixed it. They came right away, they did the work, it was completed and I was very satisfied. I was very, very surprised how nice and good it was. We used TotalProtect five times in the last six months and everything was resolved to my satisfaction.

Sometimes it was a little shaky with the technicians that TotalProtect send out. The way the technicians worded their assessment of the situation prevented me from having the repair covered, which I didn't necessarily agree with because it wasn't my fault. And then, there were times when I did have a service provider that was just not responsive. Other than that, everything's been good and I haven't had any major problems when submitting claims.

Submitting a claim to HMS had been pleasant both times. However, the wait time to speak to someone is usually very long. It could be the norm and I'm just not used to it. The techs are not from their company and we usually let them know who we’re going to call. All in all, we’ve had good experiences with HMS.

We bought a new home and coverage with HMS Home Warranty was offered as a part of the purchase. Whenever something goes wrong in the house, I go back to my warranty package and see if it’s covered. If it is, then I make a phone call to HMS and they tell me what vendor to use. I'd call the vendor, then they would come and take care of it. The claims reps were always friendly and helpful, so I've been pleased with that. The technicians have all been good as well. I've also been pleased with the service they provided and the work that's been done.

My refrig quit working on 8/22. I have called with many long waits and assured problem would be correct ed within next day or two. It is now almost 4 weeks and still refrig not working. Today servicemen was suppose to have this as his first call of the day. I stayed home waiting and called a couple of times and was told would be here in 90 minutes. At midafternoon today (TH) was told that he would try to get out here next Monday. If you get a policy with this company, based on my experience it will take it a month or more to make a repair.

AC service claim was denied because my freon was low 3lbs. I live in central Alabama and the unit is almost 5 years old. The technician did not find a leak or any other issue with the furnace or exterior unit. Total denied my claim and said it was pre-existing condition. Obviously this to me seems like a normal wear and tear maintenance type deal. I canceled because it seems they could deny pretty much anything.

It seemed like a practical decision to get a home warranty so I got one. I did it with TotalProtect Home Warranty which was offered through Bank of America. Submitting a claim was a very favorable experience. The technician that they sent out was very knowledgeable and he did an outstanding job.

TotalProtect has a reasonable price and coverage. Everybody worked in a professional manner. They assisted me in every way possible and everything went along fine as far as me signing up and getting everything activated. And I liked that they informed me in a timely fashion that I would be getting a slight increase, which was about $4 or $5. My experience thus far has been very favorable.

HMS was included in our home purchase. I've had three claims with them thus far and submitting them was easy. One was the garbage disposal that stopped working, the second one was for the kitchen sink not draining and the third one was an issue with the upstairs bathtub and all three claims have been resolved.The claims reps were fine, quick, and helpful. However, I had a problem with one of the claims. There was a miscommunication about the appointment and I had to reschedule it a second time. I had someone come to wait for me because I had to work and then they never showed. When I called about it, they had scheduled it on the wrong day. But the other two, both being plumbing incidents and two different companies, were both excellent. Definitely worth the money to be able to get your problems solved quickly and without any extra expenses. We've continued coverage and we're happy, so far.

I’ve been with TotalProtect for a while and I haven’t had any problems with them. The techs have all been fine and I've never had to have anybody come out and re-fix anything except for one issue with the technician from Sears. It took them over a week and a half to come out and fix a refrigerator. The process for filing a claim was fine but I find that it's better to do it online as it was taken care of within 48 hours. If I do it over the phone and they tell me, “Well, we have somebody from Sears,” and I would tell them, “I'd rather not do business with them,” they’re good about getting me a replacement which I like, however, it takes four and five days to get a technician after submitting the claim. Overall, TotalProtect is a good fit for me. It's convenient and it's worth the money.

In past times that we’ve sold and bought properties, we’ve always included a warranty so when we bought this house, we asked the seller to provide one for us and we worked it into our offer. Submitting a claim to HMS Home Warranty was pretty easy. The hardest part was waiting on somebody to get on the line and then I had to wait for the next day for the actual company to call me to schedule the worker to come. I’m glad I didn't need somebody out that same day, like if my floor had flooded, because the contractor wouldn't get the claim until later that evening.

When we purchased our house, HMS Home Warranty was recommended to us by the realtor. Submitting a claim has been a very positive experience. We had two appliances break at the same time and the agent helped consolidate our claims into one. The tech they sent helped us understand the problem and fixed it in a very timely manner. Overall, HMS has been efficient and supportive, and I'm very satisfied.

We had used TotalProtect once for the air conditioner and once for the hot water heater. We had a good experience each time. Submitting a claim was very easy, either online or by phone and their rep was excellent with the quick responses. The tech who came here was very knowledgeable too, especially for the hot water heater. He gave us all of the details so that was really a good experience. TotalProtect have lived up to expectations.

My home is not new so things happen with electric or appliances and it makes sense to have a home warranty. Submitting a claim with TotalProtect was easy. Their reps did what they were supposed to. They contacted whoever was the contractor for that particular area and told me who that was. They set up an appointment and they showed up. They went right to the area, took care of it, told me if they had to come back or how long it would take. When the air conditioning unit froze, somebody came and had to turn it off. They came back the next day and did what they needed to. Overall, TotalProtect is a comfort. It's something that a home owner should have. You know up front what you're going to have to put out and most of the time that initial output is all you have to put out depending on the situation. I’ve recommended TotalProtect Home Warranty to people. It's been a great experience with them.

Trying to cancel policy! They dbl'ed their service call payments. Took 3 separate companies to fix our central air last month, nobody got it right!! I am now in the process of cancelling my membership. I have been in hold for close to 4 hrs!!! Transferred to 4 different departments & still waiting, they are extremely rude when they answer & transfer me to someone else!!! Next call... BBB. Horrible company!!!!

The seller purchased a HMS Home Warranty for my wife and I when we purchased our home in May. Recently, we have experienced problems with our A/C unit. Originally, HMS sent a technician to our home who was able to bring our unit to working condition. Several days thereafter, I discovered our inside unit making an odd noise and water leaking from the bottom. I again contacted HMS, who sent a different technician out. The technician came to my house and orally told me what he thought the problem was. He indicated that he would submit a report to HMS and provide me with a copy via email.

When I bought the house, it was with a different home warranty company but when it was up for renewal, I brought them to HMS. My air conditioner had gone out and it was very hot in this house. I called the HMS number and I got a person. I gathered that the company they gave me was the only feeding, refrigerating company that they had in town. I got a call back from the company. I don’t think they came very fast, but they came and the technician was nice. He told me what was wrong and he said it'll take 24-hours to get them done, I said "fine'.

I needed a home warranty and my credit union recommended TotalProtect. I had a good experience submitting claims and it was easy. The reps I spoke to on the phone were good. They gave me the number to where to call and then I did all the calling and all the other stuff. I needed work on my electrical system and the washing machine. The work for the loose wire wasn't worth $100 so a $100 deductible wasn’t worth it. The deductible is pretty high considering my previous home warranty provider's deductible was lower. Still, everybody needs a home warranty and TotalProtect is good so far.

I have submitted claims over the phone and can normally schedule someone pretty quickly. But I’ve had some issues lately where the technicians didn’t come over. I have an appointment for a tech to work on my dryer and I called them that morning to verify. I specifically stated that I didn't want to leave work early and use my paid time off and then not being able to do any work. Still, I left work early and then when I was almost home, I got a call from them telling me that they apologize, they parked and thought there wasn’t anyone in, and they’re not going to be able to do it that day. So that kind of ruined my work. But overall, HMS meets my expectations.

I signed up for a home warranty with Total Protect in response to some marketing material from our credit union. It was a problem from day 1! The agent that I spoke to took all my information over the phone including my credit card information and said I would receive my contract in the mail within the following days. After not receiving anything, I contacted them and they couldn't find record of my account with them. After numerous emails and calls to a "supervisor" by the name of William **, he told me that "they [TotalProtect] identified when I called the initial credit card information I provided was attached to an incomplete application with partial information from your current address." After spending weeks of sorting that out, I then receive another welcome pamphlet. Thankfully, I read it and found out that they are no longer offering $1,000 back for homeowners insurance deductible, rather, they decreased it to $500. Unfortunately, this was a selling point for me when I decides to switch from American Home Shield to Total Protect. In addition, I noticed that there is a Premier Upgrade Plan Option for $10 more a month so I called and spoke to an agent by the name of "Hope" in their Anderson SC call center. She explained to me that the upgrade plan is only available the first 30 days of the warranty effective date and that she was unable to add it. I explained to her that this was never mentioned to me during the enrollment I did over the phone and that I didnt feel it was fair that it was never given to me as an option. She said that the agents "cant possibly go over all of the benefits they have during the enrollment on the phone" and that I was out of luck. I asked for her to ask her supervisor and she came back saying that they supervisor she spoke to said it could be added up to 90 days after the effective date (which I still happened to be in) but that the system was not allowing her to add it and that I would have to wait until my renewal period next year to add it. I then asked to speak to the supervisor she had been working with and she told me there wasnt a supervisor available. Matter of fact, she told me that one wouldnt be available until Monday, so clearly she was lying to me about the "help" she was getting from the supervisor she had been "working with". At that point, I told her to cancel to my contract and that I would just be going back to American Home Shield. She cancelled without any hesitation and then told me I would only receive a $5.00 refund despite the fact that my premium of $45.95 was just drafted on Sept 1st. Needless to say this entire experience has been AWFUL and will happily returning to American Home Shield! Save yourself the headache and hassle and avoid Homesure of America, Inc./TotalProtect Home Warranty. Ill be contacting our credit union to let them know they need to stop marketing this warranty company to their members. In addition, I looked up TotalProtect Home Warranty who goes by the name of Homesure of America, Inc on the BBB and they have a B rating! I'll also be lodging a complaint myself with the BBB.

I have rentals and a primary property. So, it's good for me to have a home warranty. TotalProtect sounded like they had a little more to offer. And I've had an experience with another home warranty company before and I was dissatisfied. With TotalProtect, I just call in to submit a claim and they look up one of the contractors that they use and they gave me the phone number. And sometimes, they will try to call the company while I'm on the line so they can come back and give me a time and date. But if that doesn’t work, they give me the company’s phone number. So, the process is fairly easy. And I also find it a good thing that whatever company that comes out, if the same problem occurs for the same appliance, I have six months to call them back for them to fix the problem again. The technicians have been professional. TotalProtect is a great plan to have and working with them is not complicated.

The warranty came with the house when we purchased it and we haven't had any issues with our experiences with HMS Home Warranty until recently. But submitting a claim has been easy and they've been responsive. They’re pretty prompt and that’s appreciated. Plus, the people who have come out have been able to remedy the situation. All in all, our experience with HMS Home Warranty has been good so far.

My fridge/freezer went out on 9/6/17. I immediately called. I was told the soonest someone could come out was 9/21. That dispatch would call with a sooner date. I have called everyday (as no one called me) only to be told on 9/9/17 that NO one has been scheduled to come out & look at my fridge/freezer! I will never recommend this company to anyone and am extremely disappointed in the service I have received for the money I spend on this warranty.

needed garage door service. They send me a service company called PROTECH GARAGES LLC .They came to my house to look at the garage. charged me$250.00 we paid that money. They never came back to fix my garage, it is been going on two weeks. Today I called to check on my status. The company is not answering the phone. So I contacted total protect they telling me they are not covering my garage door service. After I paid$250.00 I need to call some else to fix my garage. so I dont recomend TOTAL PROTECT OR PROTECH GARAGES FOR ANY ONE.

We had different options on the table but my friend recommended HMS Warranty to me as very transparent and helpful. They have good service so that’s why I changed my mind to HMS Home Warranty. I've had four claims since then and the service had been very nice and transparent. They communicate well and they have been very responsible, helpful and courteous. I've never seen any kind of service like that and I recommend them to anyone.

My mortgage company offered TotalProtect and I got it. It was a good idea for the money to get a home warranty. I called and submitted a couple of claims and they’ve been good. I've had three episodes and the claims reps were always polite and helpful. The technicians were also pleasant and they did their job. I gave them the money and everybody was happy. But TotalProtect raised my deductible from 75 to a 100 and a year later raised it to 125 so I almost canceled it. I just forgot to do it. Nevertheless they saved me a lot of money and did what they were supposed to.

When we attempted to make a claim on our water heater, we were told it would be several days before someone could come out. We ended up researching the issue and fixing the problem ourselves ($5 repair) rather then be without hot water for several days during the winter and paying $75 deductible.

Getting a home warranty was the thing to do. I learned about TotalProtect from a friend who had it and it's been really good to us. The claims rep was very nice and helpful and the work done by the technician was very good.

I have a leaking dishwasher. They have had to send four technicians out but can't seem to fix it. Now they want me to submit a new claim going forward (so I have to pay $100 again) yet they have not resolved the original claim. Every time I call, their technicians tell me something different. I feel like I have to jump through a dozen hoops just to get a repair appointment. My guess, they make it hard so you just give up. I will not be renewing my warranty after this year is up.

I needed a home warranty, and decided to go with TotalProtect because of their price. I submitted a claim, and I had a nice interaction with their claims representative. I appreciate the turnaround time. The technician that came out was very nice, and he did an excellent work. Overall, everything was excellent.

HMS Home Warranty coverage was part of the package when we purchased our home. We have submitted claims and both went really well except for the dishwasher claim. We ended up using a different company because the first company’s scheduling was not real well. They scheduled it three weeks out from the time we filed the claim then they called us on the day they’re supposed to come and cancelled. They’re trying to push it back another two and a half weeks. So we called HMS and they did what we needed. They sent out somebody else who was able to be there and fix the dishwasher within 48 hours. The techs were very professional and experienced. They were also knowledgeable and helped us out a lot.

The experiences I had when submitting a claim with HMS have been fine, but my biggest issue has been the turnaround and the limited selection of contractors available. I had my air conditioning break down four different times. The reason I bought a warranty is that the air conditioning unit was old. There are only two selections of contractors over at HMS. One of the selections I called said they're too busy. The technician that came was from Raymond Services and he was great and knowledgeable, but I went three days without an air conditioner before someone got to me. They came and couldn't fix it that day because they had to send all the stuff back at HMS, which I understand because HMS got to approve it. Then they scheduled for the contractor to come back, which was a little frustrating. Other than that, when I call HMS, they've been friendly and responsive. Overall, I'm satisfied with my experience.

HMS Home Warranty was in the home when I bought it and I kept it. The claims representatives were very good and knowledgeable. The technicians are also very good. The latest one I dealt with was the air conditioner guy. He was very helpful and very knowledgeable in what he was doing. He educated me on what he’s going to do and gave me an update after. Also, my washer was having issues and I called and the tech guy came over. When it’s just the cleaning stage, then the machine vibrates to the point like it wants to move out of its compartment. And sometimes, it’s quiet and doesn’t do anything. So that problem is on and off. And unfortunately, when the tech guys came in that time, it worked at its best behavior. So they said there’s nothing wrong with it. Other than that, everything has been going on smoothly and I love working with HMS.

I would rate HMS a zero if could. I would never recommend this warranty company to anyone. I filed a claim for our refrigerator line that was leaking into our basement. We didn't have a way to check costs of diagnostic fees because HMS said they only contracted with one plumbing company in my area. That was the first red flag that this company is a scam because I live in a very large city. We waited 3 days for the plumber to come out and he told us HMS would only cover part of the copper pipe that was leaking. The plumber didn't feel that was adequate of HMS because he said the entire pipe needed replacing. The HMS representative got very argumentative on the call with me and said no they will only cover part of the pipe and if the entire pipe needs replacing then we have to pay out of pocket for that.

I had two repair within one month on my A/C unit. The first repair stated the unit was working fine, two weeks later the second repair stated the unit coils were leaking,damage, and the unit was neglected. per Total Protect. They refuse to repair or replace the unit per contract. I requested to see the written report from the A/C company and Total Protect on several ocassions. Both Company refuses to provide me the written documents requested. This Company do not live up to it's warranty.

We own multiple rental properties and heard that HMS Home Warranty was far better than our current warranty company. We went ahead and paid upfront annually for the entire year. Then 5 weeks later we got up to leave for work and our hot water heater failed at our primary home flooding our garage and soaking our walls. We contacted HMS on 9/1/2017, and they were delayed in sending someone out by 2 days going into Labor Day weekend. Finally a plumber came out and assessed the water heater, and said he wouldn't be able to do anything until HMS reviewed the claim, which would be another 3 or 4 days.

We had a water leak about three months ago and TotalProtect was real good about getting somebody out quickly. We got it fixed and I paid my increased deductible. The TotalProtect people do a nice job and we're really pleased. We're going to hang in there for sure. I'm a retired State Farm claims representative so I know about claims. TotalProtect is very efficient and everybody I talked to has been very helpful and to the point. I recommended TotalProtect to several of my friends.

I've been with TotalProtect for several years and I like the coverage plans and the items that they cover. I had two claims and both were on air conditioning. I submitted the claim online and they gave me a repair agency to call. I called and scheduled my appointment. I got two different companies and two different technicians and they were both very efficient and they explained to me what they were doing which was unusual. They did everything right and they were very pleasant and courteous. One of them had to order parts which took a couple of days but they kept me informed. The other time, they fixed it while they were here.

HMS Home Warranty came with the insurance I had to buy. The mortgage company told me about them and so far, we had no problems when submitting a claim. The claims representatives were nice and the technicians who had come out did their work fast and good. Overall, I am satisfied and I will renew with them.

I needed a home warranty program because of the age of the house. I got a flyer from TotalProtect in the mail and I read it up and thought it was good. Submitting a claim was pretty easy overall. The people at TotalProtect responded quickly and they're awesome.

I submitted a claim over the phone with their boss, who was also a neighbor, and she had a little problem getting folks together. I let her go ahead and do what she does and we got them together and it worked out. TotalProtect is a lot cheaper and I consider it a valuable commodity that's necessary for those of us living a normal life of not being able to have extreme riches. And this helps us to maintain our style of life and society is better and whole for it.

HMS Home Warranty came as a year's worth of warranty from the person that sold the home, and I renewed with them because I was very happy with the service. Submitting a claim was a bit arduous. I'm located near Westminster, which is six to seven miles from my house. Instead of sending somebody from that area, HMS sent someone from Frederick, which is a good 30 miles away. And those people after contacting them would say, "I'm sorry, we don't service your area."

When we bought the house in Hot Springs Village, HMS was the required warranty people added in the policy. Then we renewed it with the same company. I’ve called in four claims now and I’ve had a good experience with their people. But not with the vendors that work for them. Our first claim was an electrical fire in the fan so they got an electrician that was local in the Hot Springs Village area to come out. The contractor sent their information back in. We talked to them at the very same time and they gave us our limit. They asked us to go down, pick out a fan and whatever we needed, then submit the receipts and they’ll reimburse us. That worked right and the contractor was very good.

I've had a great experience with TotalProtect. I bought a home for the first time and I got TotalProtect’s service after seeing them online. They’re a reliable company and I would highly recommend them. However, they need to search the area where an individual lives before they allow that individual to have the home warranty. If they don't have providers in that particular area, it creates a problem. In my case, I live so far from local vendors. There's not a lot of vendors here that want to wait on their money. If they do the work, they want to get paid for it. It's not so much not wanting to come far out, it's the third-party claiming. I'm disabled and on a fixed income. So, it depends on what the job is. If I'm able to pay it, then I'll do that.

The place that I just purchased had been sitting for a little bit so we had the seller put the warranty on there. I had good luck with HMS so I stayed with them and renewed. I also have a house that we moved out of that is rented and I put a warranty on that as well. It was very easy to use and understand the benefits of the warranty and I reach out to the reps via phone and online for my claims. I couldn’t have asked for a better experience. They answered all my questions and got somebody to call me back if needed. When I had trouble with one of the subcontractors, they also took care of it for me. It was a problem with getting one of them to come to the home. Other than that, the techs have been very good. They came within the window they gave me and the quality of their work was excellent. It’s been a while since I’ve used HMS but my experience with them has been very good all the way through.

From their contractor network base to customer service and coverage - it's horrific. We chose to go with a contractor outside of their network because it actually saved us money and allowed us to use a contractor that has some kind of reputation online. Don't choose this insurance.

HMS Home Warranty was included in the purchase of my home. I have had a couple of claims which includes a plumbing issue recently and they've always been right on the money. Every claim has been fixed perfectly. HMS has been good for me. I'm single, over-aged and anytime I have a problem, it's nice to be able to call my warranty and they come out and take care of everything. They helped me with stuff that I couldn't provide for myself.

My five-ton air conditioning went out. I got in touch with TotalProtect Home Warranty and they set me up with the techs from Home Resort. The techs came out and are still working on the replacement part, but they've been out here all day yesterday. They have good personality and professionalism, all rolled into one package. And they believe, as I do, in doing it right the first time. They were awesome and I would hire them in a heartbeat.

I had a problem with my laptop, and I phoned, explained I had a battery problem, the lady in customer service said, we can fix your battery, but firstly, I need to charge you the $75 deductible, thereafter, you will go to tech support, who will troubleshoot and send someone to fix your computer, or you may need to send it in. I paid immediately and was put through to Tech support. (It took them an hour to answer).

Very Very Bad service. There is no accountability with the customer care agents. I called twice and requested to speak to a supervisor. The third agent told me that the request was never made. The agents are extremely rude and there is no consistency in their information. The icemaker of my refrigerator has been out of order for at least 5 weeks now. I keep getting the run around from the warranty company to the service agent. Once again there is no accountability between the two. Sometimes I'm told that I should call the service agent and other times I'm told that the service agent will call me. Nothing is getting done. If this continues I may not renew my contract with this company. Lastly I can never take the survey at the end of the call. The call just gets disconnected hence I cannot place my grievance there also.

I'm a single female and I own a home. A fellow flight attendant friend of mine had a home warranty and she said it would be great for me because I don't know how to do things in the house. I'm also not home a lot so I looked into getting one and decided I'll try it for a year. HMS was the first one that sent me something in the mail. I had other friends that have used American Home Shield and they like them but I went with HMS because they made me the offer through the mail and I thought I'd gave them a shot.

I was dealing with Bank of America initially and they made TotalProtect's service available. Then TotalProtect devoided themselves of that company. But the payment was still paid to Bank of America so I let everybody else know that they were no longer connected with each other. Otherwise, everybody would've been uninsured. That was a flip out on the part of the bank and TotalProtect.

I usually call on the phone when submitting a claim to HMS Home Warranty and it was an easy process. Everyone who came to repair things was good and everything they worked on is working. There are no issues and I’ve had a good experience.

When I bought the house, TotalProtect was the only ones that reached out to me for a home warranty. I've been very happy with them since then. We filed a claim and it's been stress-free. I called them and let them know what the problem is. They scheduled someone to come out, and they took care of it after I paid the deductible. It's been amazing and I'm so glad I got it. The techs who came were very nice, polite and professional people. They gave me good advice and suggestions and even followed up with TotalProtect to make sure that everything's been resolved. I have recommended TotalProtect to friends.

This is a horrible company. They are fraud. They charged me $427 for one year. I paid it and 6 months later, they wrote to me and said that they charged me less than they should've so I owe them $75.00 or they will cancel my contract. I refused to bay and cancelled my contract with them. I are yet to refund me the rest of my money. They give giving me the run around. They are thieves and fraud. Please stay away from this company!!!

Submitting a claim to HMS Home Warranty was easy and they handled it quickly. They were easy to work with and their technicians were on time and professional too. Also, they fixed my problem and my aircon is working so I feel great about it.

I've been with TotalProtect Home Warranty for years and recently, I had to have a water heater replaced and they were right on it. The plumber was there and everything couldn't have gone any smoother, other than me being without water for a day or two, which wasn't their fault. They were awesome.

My neighbor suggested, based on their own experience, that it's not a bad idea to have a home warranty plan. With the age of the house and the state that it's in, it could break down any day. Submitting a claim with TotalProtect hasn't been a problem at all and the quality of work’s been good. The last person who was here has fixed my furnace that's up in the attic. When he determined what the problem was, rather than have him go out and get the replacement part, he just used the one that I had on hand which was the same thing that he needed. That saved me the deduction off the initial fee and everything was good to go. To this point, I've been totally satisfied with them and I have nothing but positives in terms of their service. They do what they're supposed to do and they get the job done. The people who have come out have all been very nice. However, I'm a disabled vet and a senior citizen, and TotalProtect should drop the price for an old man.

The previous owner of my house said HMS Home Warranty was good so I chose them. They were very professional and timely and the claim process was easy and had no confusion. However, the technician got confused and said he had an order in another house on my street. But when he came in, he apologized and did the work in a timeframe. He even gave me advice and I don’t hear the sound coming from the AC unit. I gave him my deposit and he was out. Well done. Overall, I had a very good experience and I plan on renewing with them.

Submitting a claim to HMS Home Warranty was easy, just a phone call. The representative was helpful. She gave me a phone number of who to contact and before I had a chance to call them, their contractor called me. The first time the technician came, they flipped a switch and left. I had to call again and they were back a couple of days later and it actually solved the problem. The appliance was fine since the second time they were out. HMS Home Warranty was great. It’s simple to use and for $30 a month, it’s worth it. I’ve recommended them to a couple of people.

There were all kinds of exceptions in my previous warranty company in New York and whenever I had a problem in the house, it wouldn’t be covered or a part of it wouldn't be. I got sick of that and I wasn’t happy. I wanted a warranty service that will cover what they said they were going to. I got steered towards TotalProtect when we moved here to Virginia seven years ago and I was impressed with the coverage. I’ve had a pretty good experience but there are still a couple of things that I would like to be covered at some point. Two of those are tankless water heaters and washers.

We had HMS Home Warranty since we bought our house. We have owned our house for two years and we decided to continue with their service because the house is already 12 years old. Their claims process was pretty easy and I filed my claims on the phone. Their reps were good and so were the technicians. But from $100, HMS changed their deductible to $125 so I'm not with them anymore.

We got TotalProtect Home Warranty shortly after we bought our home 11 years ago. I submitted claims online, which has been very easy. My experiences with the techs that came were very good. Every time we've had to call we've received excellent care in our homes. We've had a great time with TotalProtect but they raised our deductible which isn't so good and is frustrating. However, we've been very satisfied and we're very happy.

They left me with no water heater for 6 weeks so far after their so called approved technitions failed to install my water heater they told me oh well we can't do it go get someone else to do it and we'll reimburse you for what we think it should cost. And this is after I already paid their people $800 to do it when my warranty said I had a $100 deductible. So now my garage is a mess I'm out $800 and I have no water heat. WOW I've never been so ripped off!!! EVER!!! Oh and they NEVER call me back or ever kept me updated on anything! I had to be a baby sitter between them and their contractors. Thanks Total protect for NOT protecting me my family! You'll be hearing from my lawyer very soon!!!! And you'll be paying a much bigger price then just the water heater!

I got HMS Home Warranty at settlement. Everything has always been great as far as the service provider they sent. I had one incident where I had to file a claim in the middle of the night and HMS assigned me to a service provider who was able to come out immediately. I had a small concern with one of the plumbers though. Otherwise, I like that I can usually have a repair scheduled within hours of it actually taking place. If I have a flood in my house on a Friday night, they're in my house on Saturday. They send people on weekends and after hours. They have an exceptional response time. I would recommend everybody who does not have a home warranty to get HMS. And they should switch if they already have one because I’ve heard stories that are unbiased.

I had a policy with HMS for a year. When it came time to renew, the president sent me a letter stating a renewal price that was lower than I had already renewed the policy a few days before. I called and spoke to about 10-12 different "customer service" reps including the president's assistant. All of the people with whom I spoke were incompetent, dishonest, and unprofessional. This issue could have been handled with ease, yet HMS showed its "true colors" about who this company. Has zero empathy or commitment to its clients in case of a real home emergency. We deserve better! Stay away from them. Oh, after only one year the rate of the policy increased from 600$ to 820$ - Shame on HMS! You have been warned if you read this review. This is true. Any positive reviews - I am sure are fallacious and written by their own employed and relatives. #RealFacts!

One of my realtors offered me a complimentary HMS Home Warranty policy and gave it when I bought the house. I liked their services very much so I renewed with them. The claim process is easy and the agents are fast. There was just one flaw when I opened a claim and they gave our information to the service provider for them to call us, but the service provider did not call so we needed to call them. Still, the quality is good when the work was done. Having HMS is a good availment and I'm very happy with their service. They’re excellent and I'm referring a lot of my friends to also take HMS.

TotalProtect Home Warranty has been our service provider since last year. So far, I've submitted one claim and I had a difficult time communicating with them. People were not getting back to me or telling me what’s going on. They should improve their process and give updates to keep the customer abreast of what's going on. If there'd be any delay, the technician should either get TotalProtect or somebody else to call the customers and tell them why the appliance or the part is not there yet because I had to be the one calling them. I also had to tell them that they kept misdiagnosing the problem a couple of times. But it didn't have to do with TotalProtect. They sent somebody else who finally fixed the problem.

I bought a house and HMS Home Warranty was part of the deal. I submitted a couple of claims and it was very easy. Their claims reps were really nice and I just let the technicians do their job and the quality of their work was good. HMS has been thorough and fast.

We have used Totalprotect for our appliance repairs. They sent out Able Appliance. First, our 1 year old dishwasher began leaking onto our floor. Dave, the owner came out to solve the water leak. He said the seal was dirty & wiped it off. The dishwasher continued to leak, so Dave sent his son out to look at the water leak. He also said it was caused from a dirty seal so he wiped the seal again. Needless to say, the dishwasher continued to leak water onto our floor so we asked Totalprotect to send someone out to repair the dishwasher. Once again, they sent A blue Appliance Repair. David's son discovered that waster was leaking into the vent which caused the leaking. Each visit takes approximately 1 week to get scheduled so we were without a dishwasher for several weeks.

I have a house that is owned jointly by my son and me down in Florida and when we financed that house we were informed of TotalProtect. I got it for me and my children and have had it for a long time. The experience was good so I got some for my house here in Alabama and some for my daughter who lives in another part of Bristol, Florida. My son has been in that house for over 13 years. We started out with a $75 service call and then it went to $100. But now it's going to $125 and I don’t like it.

I had American Home Shield before, then a neighbor told me about TotalProtect. He liked them better and from what he'd said and what I've seen so far, I also like TotalProtect better. I've had two claims this past year and it's pretty simple to submit a claim with them. I like the fact that if it's a recurring claim, I could usually get the same persons to come back if they did a good job and I couldn't do that with American Home Shield.

I just bought a new home and my realtor suggested HMS since it's one that she's worked with. The first time was an emergency situation with the AC in the summer and everybody was so eager to help. It was fixed immediately. I’ve had two claims so far and it's been fast. It’s been great with their reps and contractors and work done was excellent. They came and followed through until it was resolved.

My experience with HMS Home Warranty has been good and I've been with them for the last 4-5 years. Their prices are good. Submitting a claim has been fast and I've had a positive experience dealing with their reps. The technicians that they send out have also been good and they know their stuff. There might be a couple of issues they struggled a little bit but it was because of the wrong parts.

When I call TotalProtect, they get a technician out here quick and fix my problem. The technicians and the quality of their work were also very good. When I filed a claim for my washer, a guy came out and ordered parts but it was no good because it was an old washer. So I bought a new one, sent the bill to TotalProtect, and they reimbursed me $300.

HMS Home Warranty was available at the time of purchase, so I decided to go with them. I just called in when I submitted a claim so their process was easy. My interaction with their rep was all automated. On the other hand, the technicians that I had were very good and the quality of their work was good too.

I had American Home Shield warranty for the last 15 years and I didn’t appreciate the way they treated me. When I had an appliance that went out, they tried to say that it was my fault, although it was an old unit. So, I was looking for another home warranty provider and I went with TotalProtect. I submitted two claims and I had a good experience with them. Sometimes it was hard to get TotalProtect on the phone, but the technicians came right out and solved the issues both times. The quality of the work done was good and I've had no problem with either one. I talked with the first technician who was very professional and had good manners, while my wife dealt with the second technician. The TotalProtect people were very professional, but their service would be better if they can do something about their telephone service.

It's pretty easy to submit a claim and I usually do it online but when I talk to their rep, it’s been good. However, there are a lot of different technicians that come and they're not always good. I had trouble where the companies never got back to me and I had to call and get them in place, but that’s not unusual and I’m not surprised. It happened around four or fives times, but the quality of work is mostly good. Also, after I submitted a claim and it’s all done, I get an email asking me to rate that experience but it doesn’t specify which claim they ask me to rate. Sometimes I have more than one claim open at a time so I don’t know who I’m rating and I just don’t do it. It would be helpful if they put in the email which claim or who the contractor is. But I'm very satisfied with HMS. I’m glad they brought back the $50 deductible plan and we’ll definitely stay with them.

Submitting a claim with HMS Home Warranty has been pretty easy and very simple to do. I did it over the phone and their rep was quick, friendly and polite. I’m also happy with the way the contractors serviced my appliances. It’s been good.

I signed up almost a year ago. I pay monthly with my last month coming up in September 2017. After calling about once a month for the past 11 months asking for the 50 dollar gift card promised if I signed-up, I thought I can just settle the final month with the total amount due (70 dollars) less $50 gift card they still owe me.

When I moved from Maine to Texas, Wachovia was offering TotalProtect Home Warranty with a new home purchase and I took it out. When Wells Fargo took over Wachovia, they continued to offer the program and I stayed with them because they have always provided good service for me. I've been with them for 10 years now and I'm very satisfied. But every two years, they go up on the cost of out of pocket to me. It's gone from $60 to $125 in 10 years.

I realized that appliances and various other things in the home would not be covered and I wanted to have some secure kind of warranty to help me with expenses so I went with TotalProtect. I have submitted one claim to TotalProtect and I had absolutely zero problems with it. The claim representative was great. Whenever I called the claims department, I get a quick response and they're on top of it. They sent someone out from Sears to fix my stove which had some problem with it being realigned. My son did go in and tweaked it a little bit and that was the adjustment of the cover of the stove itself. The technician did a good job but he didn’t have very much of a personality. I'm a very upbeat person and I was attempting to interact but he seemed he wanted to be anywhere but here. There was no smile and overall non-verbal cues. Nonetheless, I paid him and everything has been working great since.

We recently purchased our first home and the sellers included HMS Home Warranty. About 6 weeks after the purchase our garage door opener stopped working. So I went ahead and called in a claim. They were nice and scheduled an appointment right away. When the technician arrived he said that the springs and pulleys needed work and the gears needed to be replaced. He then said that the gears were covered but the springs and pulleys weren't. He then said that the springs and pulleys would cost $599. When I was taken aback by the price he said: "Well it's negotiable." I told him I would call him back. I quickly received a quote from another local company for the same work for $250. I called the original contractor and told him the other price I received. He said "Well we can't guarantee their work" and "I don't know if your claim will be approved if you go with someone else."

We've had HMS Home Warranty since we purchased our home and they have prompt service and sure billing of goods. My first claim didn't go as planned but on the second time everything worked out as planned. Their claims rep was great and the technician who came out to do the service was professional as well.

When we bought this place, it had already had HMS on there so we just continued. We decided to keep the warranty and keep renewing since we did not know how old the appliances were. We've had HMS for five years now. We submitted a claim when the upper element of the water heater was out. It was only heating a little bit. Also, when the microwave wasn’t working, we called HMS and they came right away. It just took a day or two for a technician to come out. We had those appliances fixed and everything is fine now. Our interactions with the techs were very good and we're very satisfied. Their quality of work was the best. Overall, it's been good a good experience with HMS Home Warranty.

I've had a few claims with TotalProtect and submitting those have been very easy. On the other hand, when their reps decide not to cover the claim, they can be very obnoxious. But if you don't need them, they're very polite. We recently got back to Florida and then there were a couple of things that went wrong. I had a problem with my plumbing and I had them come in to evaluate. It wounded up not being covered by the warranty. It cost $100 to have it evaluated and then it cost another $200 to have it fixed by the person that came in saying, "I can't do it because your claim won't cover it."

Our AC went out toward the end of July. I called HMS to submit my claim which was easy and pain free. They then gave me a number to a contractor I can call to schedule an appointment to come look at the AC. The contractor was able to come out on 7/28 and diagnosed the issue as a compressor failure. It took HMS about a week to approve the compressor replacement, which was fine. HMS did try to scam me into paying an $89 compressor disposal fee. I wouldn't have caught this if I hadn't been in the HVAC business, so it's untelling how many homeowners have been scammed into paying this. The contractor then came out on 8/9 to install the new compressor which they realized HMS had sent them the wrong compressor. This is where the real issues began.

When I bought the house, the warranty came with it for the first year. I decided to keep it because I knew that my new appliances needed a warranty. Filing a claim was easy and available 24 hours a day. I called them up one time and they were able to answer all my questions. I didn’t have to wait weeks. Technicians got here a day or two, showed up on time and got my appliance fixed. HMS Home Warranty had great service and I am satisfied with it.

I like to have insurance and TotalProtect Home Warranty was part of my home package. It’s paid through my mortgage but the price went up $100. I also have coverage with AHS and I was paying for TotalProtect Home Warranty for 27 years but I didn’t use them until the last five years. The claims representatives were good and nice people. Most of the technicians that come out talk to me and their service was good 95% of the time. They knew what they were doing and figured they're doing the job right. But I get little bumps like the timing because I got a guy who came out then went on vacation and forgot about me. So I called back TotalProtect and they sent out another guy who was right on time.

My experience with TotalProtect has been awful. I had an issue in May with my air conditioning and when they sent me a contractor for it, he came and just blew it out. It was then all right and he ran off. So, when it started acting up the same way, I called him again because he told me, "Don't call TotalProtect. Call me because you have a 90-day guarantee." That's the first thing I did on Sunday night. But I never got a call back. That's when I started calling 'cause I was desperate. I know my medical issues and I thought I've got to get air.

HMS is the best and their people are fast, courteous, and nice. They were recommended by the seller when I was purchasing a condo. It was very easy to submit a claim and my interaction with their rep went as expected. When I submitted a claim for an air conditioner repair job, it wasn’t done correctly so I called HMS and the repairman was supposed to come back. He was not willing to, which was not satisfactory to me, and he wasn’t too happy when I mentioned that it's through HMS or a home warranty. He was busy so it took them almost a month to get to me but he did complete the job.

My air conditioner stopped cooling my house last Thursday. I contacted Total Protect (my home warranty company) and filed a claim. The service technician came out on Friday and told the company that the unit had dirt on it and cleaning it would solve the problem. He turned the unit on and it appeared to be cooling. I paid the $100 deductible and he left. Three hours later the air conditioner failed again. I contacted the warranty company and they set me up with a different service company who came on Monday. I had the unit turned off, so the technician turned it on and it appeared to be working. He couldn't find anything wrong with the unit so he left. I was not charged another deductible. The unit stopped working a few hours later. Total Protect set me up with the second company again. He came again today and finally figured out that there was a short that was causing my unit to turn itself off. This time Total Protect said I would be responsible for a second deductible because the diagnosis was different from the first day??? It has been the same issue; it just took the technicians three visits to finally diagnose the problem. This should all be covered by one deductible! It is the same broken air conditioner. It was never repaired. I contacted Customer Service to ask why it required a new deductible since the unit was never repaired. I was told it was a new issue since it was fixed in Friday. If it was fixed why did I have to call back three hours later and live in a hot house for 5 days? I asked to speak to a supervisor but was told they were too busy to talk to me and would call within 24 hours. I called again and talked to another CSR and was told I would have to appeal. This is very unfair and has been a frustrating experience. The repairs are supposed to be guaranteed 24 hours.