Cinch Home Services Reviews

Everything was fine with my experience using Cinch. I had to have my unit serviced. The first time I called, it was very difficult and I wasn't a happy camper. I ended up waiting a couple of months and I called back and it was easier, but I got transferred around a lot. But the tech that came out was good.

We had a flood in our refrigerator. I called up and electronically filed the claim over the phone. The guy was at our house the next day and fixed it. He was very pleasant and did a good job. It was very smooth. The claim process much better than it used to be. We've had trouble in the past when we've had mechanical issues with the swimming pool. We had to find our own technicians. We also had a dishwasher from hell, and they couldn’t fix it. They kept coming back and forth, but it didn’t work out. GE appliances have to be repaired by GE. They have the computer that diagnoses the problem, and Cinch is not doing business with GE anymore. That’s what we thought was the problem. That is all in the past though. In the end, we bought a new dishwasher and replaced it.

I've used TotalProtect twice and it was for the same thing. The guy who came out for the heating and air conditioning service was wonderful. However, I'm a little bit uncomfortable submitting a claim. For one thing, I have a $125 deductible and there have been things I have just taken care of myself. I guess it’s my fault because I haven't reviewed the policy to understand if I'm getting my worth. I just need to try to find out a little bit more about what my policy pays for, how many times a year I can make a claim and what I can make a claim for.

I just have four appliances with Cinch but I heard that for $20 more, I could have the whole house covered. I was told I have to wait until January to do that though. The last guy that was out here was nice and did a good job. But there was one tech that I couldn’t stand whose name was Frank and he had been here twice. The first time he came, he talked about his farts. The second time, he tried to play with one of my Chihuahuas but he was not there to mess with my dogs. He was here to fix whatever I have wrong. I do not ever want him coming out here again. Frank talked bad about the other tech, which was totally unprofessional. He even told me that he wanted to be fired so he could start his own business.

They were really quick and it was an easy fix. I run a daycare so they worked with my schedule with the daycare kids. The experience was very easy, very convenient and very affordable.

TotalProtect's rates were reasonable and the service calls at the time were lower than what they are now, so I chose them. I've been satisfied since I've been with them. When I called in recently, I got dealt mostly with the automated system, but everything went okay. They got in touch with the technician and he called me quickly. As a matter of fact, he called me back within an hour after I called in my claim about the washer. He came out, checked it over, let me know what it could be, and ordered the parts. It takes some parts so long to come in, so they had to wait. It took a week, but as soon as the parts came in, he called me and let me know. He also asked me what would be a good time for him to come out.

We've moved around a lot within United States and Sears has covered a lot of major costs in the houses we've had so we usually don't go without them. We've been in this house for close to five years now. Every time we have somebody come in, they do a good job. But they don't provide you much information unless you ask questions. I think that they should have some kind of a sheet that they work from where they would ask you certain questions to make sure you understand the heating system you're responsible for. I also think they're in and out so fast that I frequently wonder whether they're doing a good job or not.

The service with Sears has been great so far. When I have a problem, they come and take care of it. I used to go online when submitting a claim but it takes some time to get an appointment at times. I don't expect an appointment the next day but it would be nice if I did get one. When my clothes dryer broke, it was two weeks before I could get an appointment. When you have a family, that makes it a little tough but we survived.

We've had four claims with TotalProtect and submitting them was as easy as pie. At first, it was the motherboard and the furnace. The last one was the garbage disposal. When we had a claim recently during COVID-19, they had to figure it out, but we got it. The contractors are courteous, they put their little booties on, and they're amenable to work with. They're also helpful on hints for future things.

The contractor was fine. He had been out once before because Sears Home Services comes all the time. He was very courteous. He had a trainee with him and he was showing him everything about the air conditioning. They had to clean everything out. Apparently, that was what the problem was. They got everything done and it's working fine.

I would recommend TotalProtect because I've had very positive experiences with them. They've made the process fairly simple. So far, the contractors have been very professional and clean. They've been wearing masks. They completed the job to our satisfaction.

Cinch sent a man right out when my refrigerator went out but they had problems getting parts from China. It wasn't them though. With the pandemic, the guys couldn’t get anything. I was out of a refrigerator for another four months but they just couldn’t get the part. So, they paid me off for the refrigerator in the meantime and I ordered another one. They were very good and did everything they said that they would do. I have some parts here that belongs to them that they told me they would pick up but they have not done that yet. Other than that, they were wonderful.

I had a problem with an icemaker. It was gonna cost me $500 to replace it. This young man that came out said I was going to keep having problems and suggested for me to get a home warranty. It was a good idea and he signed me up with Sears. I have used them more times than I care to count and never had anybody say, “No, you can't do that.” So far, I have been very lucky. Any of the repair people they sent to me has been well worth the time. I've been very happy with Sears. They could simplify the process for some people and make them a lot happier but I don't have any problems with it.

TotalProtect has helped us with the air conditioning, water heater and dishwasher. The process is fairly simple and the contractors come out within two to three days.

The contractor that performed the test at the house was good. Submitting claims is easy as well. Once I make the phone call, they would send me a text, and I can go ahead and pay the deductible. I can then go online after that to request the service. Overall, this home warranty company has been great. It's very valuable to me. They're always there when I make a call and to answer any questions I may have.

The claims process has been pretty simple. The only hang up sometimes when calling the warranty number is that you can't get through right away. I've been on hold for up to a half hour on some things. Other times, they'd pick right up. So, it’s not too bad. But I’ve been pleased with the response that I get to have somebody out to look if something is wrong. I can also do the claim directly online. When I started doing that, it was quicker than talking to a human. Hopefully, they keep prices down, because my deductible went up. It used to be about $50 deductible. But so far, rates haven’t been changed in the last three years.

A home warranty is worth it. You spend money a bit having it but then you save money. If something goes out, they'll fix it and replace it if necessary so that's pretty good. TotalProtect has worked out all right. They've helped with the washer and dryer. They check and clean our heater and air conditioner once a year too. Filing a claim is easy. We just make an appointment and they let us know when they're coming. It's nice because we usually have the same guy.

We live in North Carolina and my air conditioning is always on. That’s why I got TotalProtect. I was a little skeptical because if it sounds too good to be true, it usually is. But in the end, I got the warranty. A month and a half later, my refrigerator went and they covered it which I didn't believe that they would. The process is straightforward. There's a lot of texting now. They sent me a text message to find out if the person did the work or not. I don't have to wait on the phone and wait for somebody to pick up. They're really good and I'm extremely happy. They did what they said they were gonna do. They cover everything in my house so as long as they do, I’m good with it. They are charging me 53 bucks a month which I'm more than happy to pay because it’s paid for itself already. I'd recommend if you do own a home and it's a little older, to get the home warranty.

We have appliance insurance from Clinch Home Services and is having a nightmare to get the water heater replacement. The water heater is dual purpose heater which provides hot water as well as heats the home. Our water heater stopper working on 11/5 and we called the insurance immediately. The first two service technicians who they provided were not reachable and finally the third person I was able to reach, and arranged for him to come on 11/6 after paying the deductible upfront. He mentioned that the water heater is broke and I reached out to the insurance company the same day. They mentioned they can place an order for new water heater and the installation charges would be $950 which we are responsible. I requested them whether they can give us the check for the water heater so that I can ask our local contractor to install the water heater and they refused it. So, I said to go ahead as I have 2 small kids and managing without heat/hot water will be difficult. I called them again on 11/10 to check the status of the order. They mentioned they placed the order incorrectly and again placed a new order with correct model number and the water heater will be sent to the service technician on 11/13. When I called them again on 11/13, they mentioned that the second order also they placed it incorrectly and again placed the order with the correct model number and will have to wait until 11/20 for the order to be delivered .Then the Service technician would be able to install it based on his availability. I was frustrated as I had to be in the call for over one hour every single time and the customer reps were very rude. I requested them to transfer the call to their supervisor multiple times and every time they mentioned they can't do it and they just disconnected the call. On 11/13 , again I asked them whether they can give me the check so that I can employ the local contractor to install it and finally they mentioned they'll submit a request to purchase order department and asked me to call again on 11/17 to see whether I can get a check. With no hot water and heat and with 2 little kids I am having very tough time to get a replacement for the water heater. I am not sure when my issue will be resolved.Please beware of these guys.

I've had two service calls with TotalProtect and they’ve both been successful. The first issue was a garage door opener and they fixed it immediately. It was a very simple issue. I wasted $150 on calling them to have the service done, but it gave me the opportunity to test them to see if they're responsive and if the issue would get fixed. A more serious situation I had was when my air conditioner went out. The issue was a canister. It was a Saturday when I was describing the request on the phone. The representative told me it would be Monday before someone would come out and they gave me the name of the company. Before I got off the line with TotalProtect, the company was calling me. They said that they had somebody in the area and asked would I mind if they came out. I was very appreciative of that.

We've had Sears since the late '90s. When we get appliances, we buy the warranty. But recently, they went to this new home warranty thing and made things worse. For a long time, they didn't know whether I had a protection agreement or a home warranty. It turned out that I had both. Once they figured out they had to separate their home protection versus their home warranty, the new claim submission process they had was much easier. Their techs do good service, do what they say, and fix when they say they're gonna come. Make sure you know what you're getting. Either you get a warranty or the protection agreement. They don't overlap and you're basically throwing money after one or the other.

On big appliances, it seems like it's almost a little runaround for two to three weeks before you can get something done. But when they finally get it done, it’s done quickly. On small appliances, it seems like they handle it quickly. There’s a plumber out of Sumter and we try to use them every time we call if we have any kind of plumbing issues. We had a problem with our garbage disposal, a leak under the sink and some faucet that was damaged. They came in and did an excellent job. TotalProtect brought somebody in before them that wasn't good so we try not to patronize them anymore. But most of the people that they send are very professional and very good.

Sears is a worthwhile investment because it gives you a lot of peace of mind if things go wrong with your appliances. Reaching out to them with a claim is usually pretty simple. I just would call and a lot of times it was automated but I never had any issues. The technicians always seem to be professional. They always seem to know how to resolve the issue or if they don't, they would get back to me. There was only once or twice that I wasn't that pleased but I've usually been pretty happy with them.

I call the number when I put in my claims and the reps aggravate me. They come from overseas. They talk, and then hung up and say that they would put you to someone else. We were on for an hour and a half the other day and we ended up with nobody. You don't do business like that. Cinch should put Americans on there that could talk English. You don't hire people who can't talk. I'm paying $69 a month and their service stinks. I gotta pay $100 upfront and it should go down at least $20. The contractor though was alright and the service came right away. I got a free refrigerator out of it. That's why I love Cinch.

When I submit a claim with Cinch, I call it in. They take the order over the phone. They issue me a reference number, and we set an appointment. If it's not directly with them, they have outside contractors that they work with. So far, the companies that we've been referred to have been excellent. They've been very pleasant, very informative and knowledgeable about the job. So we're satisfied. I'm very happy with Cinch's product and they stand behind it.

Sears seems to cover more than the others so I went with them. Their process is very simple. They have an app and you could do it even on the web. It is pretty quick and the reminders are good. I've had nothing but good things from the service. They've come and serviced my heating unit and cooling unit which I need to have them come back and do that. They have fixed my dryer. They replaced my dishwasher ‘cause it was broken. The technicians have all been top-notch too. I've suggested Sears to other people. The $100 copay could be a little bit less though.

I've got a claim going on right now. The problem hasn't been resolved yet. The contractor came out a couple of weeks ago and said it needed a part and that they're gonna get the part but that's the last I've heard from them. I've been with TotalProtect for quite some time and up until now, I had pretty much all good experiences with them. The contractors they've sent out have been good. I'm happy enough right now though a lot of times, you can't reach anybody. I'd like to be able to call a number and not listen to a bunch of prerecorded messages and be able to speak with somebody.

My recent experience with Cinch worked great. It was easy submitting a claim with them. There were some parts that were on backorder and some that took a long time to get here. But it was satisfactory in the end. I'm very glad I signed up for the service. It's a good deal.

It took the contractor two days and I had to miss work for two days. They said that it would take two days but the guy didn't come the first day. They alerted that they had a death in the family. Then they said they would be here at a certain time but they were like two hours late. But the overall service from TotalProtect is fine. They were better this year than they were last year. When I called last year for the same thing, they gave me somebody that wasn't pretty much in my area. When they told me to call somebody out, I had to call two or three different people out.

I didn't wanna be surprised with big repair bills, so I got the home warranty. I just call TotalProtect on their 800 number for my claims and I usually speak with a person. In the past, they’ve been good, but lately, it has not been so good. I've got two open claims. I have a plumbing and an electrical issue and I'm not happy. I'm having a hard time getting a contractor to call me. The customer service rep said they’re gonna resubmit the claim. As a matter of fact, I called them today and they are gonna escalate it. I should be hearing from them within the next few days.

A friend had a home warranty and when the repairman came out, I got a home warranty from him for the appliances at my house. It's very simple to file claims. The microwave went out and I called. In a few days, I got a text message. Recently, they sent a repairman out who said the microwave was non-repairable. TotalProtect asked me if I wanted them to replace it or to send me a check. I chose the check.

I had an oven that wouldn't work. They deemed that it needed replaced. They picked the replacement and I had no choice. After being on their butts for 5 months one finally shows up and they won't install it. Their customer service is useless. Because all ovens have a tail end of the power cord that needs to be wired together they call it a complicated install and they don' t do those. I asked why would they pick one then that they can't install and I got "idk". I asked why they promised that install would be included if they can't do it and I got again "idk". This was from a supervisor in customer service who would absolutely do nothing to help me. Heres the names of everyone there I spoke to Raymond, Mike, Vienne, George, Gloria, Nichole, Many, Sharon, Joann, Tiffany. In case you want to think I didn't put forth full effort to allow them to solve the problem. I gave more effort than I should be. Don't give them your money.

On October 6, I placed a call for a repair on my 16 year old Amana refrigerator. On October 13 a service technician arrived to assess the problem. On October 23, technician arrived to install the new part, unfortunately the same problem occurred. On October 27 I called and requested to speak to a manager. They have found a new part, but it is on back-order for 21 days. I have now been without a refrigerator for over a month and I doubt if it will be fixed by Thanksgiving. I had asked for a new refrigerator replacement, but as long as they continue to search for parts (with no definitive timeline) they will not honor the contract. As you all know, the older the appliance the more difficult it will be to find parts. I will keep you updated as to the final outcome of my problem.

I'm pleased with Cinch Home Services so far. When I have an appliance that breaks down, I call them and they direct me to a line where I can schedule an appointment. They get back to me usually through my email and phone calls. It's accessible. The guys that come have been very friendly. They seem to be thorough with making sure they understand what the issue is before they leave. They can either fix it on-site or they let me know if they have to get a part. They normally give me thorough information about it.

People ought to know that depending on what kind of warranty you're getting, as far as how old your home is and such, sometimes you are gonna spend more on the home warranty than what you get your claims in. If you don't read the fine print, then you're gonna be very disappointed. I had a pool heater fail. Pool heaters are $3,000. Cinch said they'd cover $1,000 and they'd hand out no more.

The most recent claim was for the dryer. It wouldn't turn on one night for about six hours, and then it started back up on its own. So by the time the tech came out, there wasn't anything. There was no fault code saved in it. So there wasn't anything for him to do except just do a basic check on it. But he was great. The claim for this was for the refrigerator. It went great too. The tech ended up replacing the icemaker and it's been working great ever since.

I've been happy with Cinch. My mortgage company originally listed them as working with Freedom Mortgage. So, I signed up with them. That was a year and a half ago. The first claim I had was for the air conditioner. It was a different company that I usually use, but they came out, checked everything out, and then ended up replacing it. From the time I put it in the claim, they got back to me right away. Then it was replaced in about a week. I was very satisfied. The guys that installed it knew what they were doing. I also had a garbage disposal claim. A contractor came out and checked it, and replaced it right away. He was nice and friendly and seemed to know what he was doing. So, I was content. Everything's gone well. I’ll remain a customer.

I had a problem with my fridge and I called them up, they came and looked at it, and ordered the parts. Then the parts came, and they came back and installed the parts. I didn't have to do anything physically. They did the work for me. The charge for the work were billed to them. So the process was pretty clean. When the fellow ordered the part and told me the parts would arrive in a week, he told me that the service has been scheduled at about four weeks later, which I think was longer. If they will come for the service in one week after the part was received, then it's more efficient than waiting two or three weeks later. But other than that, things were fine.

My home is almost close to 25 years old. I wanna make sure that I have a home warranty because around that time frame, things at home get old and they might get a lot of service issues. I'm happy with my service with Cinch. Recently, I've had an issue with my furnace. The contractors came and they looked at the furnace, they thought that there was a faulty wire. The people had said it did not work. They came back again and they checked something. So though they took longer, they were able to provide customers a good service and the parts were replaced within a good time frame. They were good. They explained what was wrong and what they thought was wrong initially, and what was their assumption.

Everything's going well with our service with Cinch. We had a claim recently for the bathroom. It was leaking nonstop from the bottom. The plumber put some cork. It was a simple job, but something I couldn't do. The plumber was excellent, knew what he was doing and took care of the job right away. It was a great service. Having the service of Cinch has been very beneficial. Having a house and having little things happen, it makes it so much easier to be able to just call someone and have them fix it for a decent co-pay.

I'm satisfied with the home warranty service I have. I’d recommend them. They're very prompt and accurate. Their technicians have been very customer oriented and professional.

In February of this year the HVAC in my home started to go out. It produced a horrible rattling noise and burning smell. Some nights it was so bad we felt it prudent to turn off the whole system. We had very, very cold nights as a result. However, I wasn’t worried as I had Cinch Home Services as my home warranty provider. They sold me on their extended warranty plan on the fact that I had an older HVAC and it would give me peace of mind knowing they covered it 100%. I called Cinch to come out and take a look. A service technician from Cinch came out and did not find anything wrong. But he strongly encouraged me to have my regular HVAC company come out and take a look. So I called them and they were able to come out three weeks later. Their assessment was my entire HVAC was failing and it should be replaced. Very different from the Cinch technician. So my wife and I replaced the system. Then we called Cinch for reimbursement with our home warranty #**. Cinch took less than 24 hours to deny us because we did not follow our handbook. My wife and I never received a handbook.

My refrigerator was broken. My food was spoiling. The contractors have been here three or four times and they took six weeks to finally get the issues resolved. They were not very professional. I wish there were different contractors.

The person who came out to fix our dishwasher was fine. He found the problem and he had to order a part. We're still waiting to hear when that part is gonna show up. We've had other claims in the past and it's been always fairly a reasonable response coming from Sears. We haven't had a problem with almost any of the folks who have come.

I am extremely happy. The repairman was wonderful. The motor needed to be replaced in the HVAC system and he did that. He didn't have one in stock. He came back in 2 to 3 days and put a brand new one in. It's been wonderful. Yesterday, I got to turn on the heater and it works great. The air conditioner works great too.

I submitted two claims recently with Cinch and they ended differently. One was fantastic. I had an issue with my heating system. They paid my deductible. They came out, found out what the problem was. Had to order a part then came out. Realized they had to order another part. Came back out and fixed it. Everything worked great.

Cinch has always been very good up until this last deal. When you get to the correct person, it's not too bad. But sometimes, it's hard getting to the right person. We had a mix-up on ours. We had a service on a washing machine back when, and then a refrigerator problem. They kept getting them mixed up and trying to come to fix the washer again. They should get an easier way to get to a human person that can actually help. This refrigerator thing is still not handled. But we have a technician scheduled to come out on the 3rd of next month.

They've never failed me. They always responded quickly. When the thing can't be fixed, they made a replacement. It's been a great ride.

We like everything that Cinch protects. Everything in our house, our sewer, both the plumbing, the pool and water pump. The process of signing up with Cinch wasn't difficult. We had to research everything that we did. Also, our Realtor helped us with this. When we first originally bought it, we said we wanted to bring Randolph Brooks. But a lot of people said, “I will look at somebody else,” which we did. We found Cinch and we decided to go with them even though we have to pay a higher deductible. Because we were paying $100 with Randolph Brooks Bank Home Warranty and the monthly premiums were also great. But the deductible was a little high. With Sears, we were paying 100. We went ahead with Cinch and we were content and happy.

I had to call many times and talk with many different individuals to get to my account. They never had the information on me. I only got real service when I finally paid in advance my premium. The service was good once I got it, but getting it was very difficult. But I got the problem solved and got the service I needed. I got a new garbage disposal and I got an electrical problem repaired. So I was satisfied with the work.

Cinch has been doing a really good job. Every time we've called, they’ve come out. We recently had a claim with our microwave. The contractors had to order a part. When the part came in, they came back and put everything back together again.

I have leaks in my bathroom and I called last week. TotalProtect gave me the name of the company. They were supposed to get back to me and nobody did, so I called this morning and I'm waiting for an appointment. This is very unusual because they usually respond within a reasonable time. I've been a member since 2009 and this is the first time I'm not getting feedback. Previously to this experience, TotalProtect was great and I would use it. But after this experience, I don't know.

Cinch gets right through it. They understand what the customer's asking of them. They try to get the people out as quickly and soon as possible that are knowledgeable of the situation. They are pretty much on target, same as the people before Cinch that I used to deal with. They're efficient. If the person that they selected the first time doesn't work out, they quickly get somebody else out there immediately.

The contractor came out for the air conditioner. They found it fast and on time. They had to put in a new part and they did that within a day. They were able to solve the problem immediately.

When I need something repaired, I can submit a claim online with Cinch and it's quick. I don't have to talk to anybody. But the negative is that sometimes, they send me a company that's really not reputable. They're not very good at what they're doing when they come out to repair. I've had to call Cinch back and tell them, they didn't fix it. They've got to come back out. That happened at least three times to me.

I did an appointment online with Cinch for maintenance for my refrigerator. The gentleman came that day. He said, “What were we doing today?” I said, “It was just maintenance.” He said it showed the appointment was to do a repair. He said, “So you paid the $75?” I said, “Yeah.” I was told that maintenance is only $50. So it's not the same as a repair price which is $75. It didn't specify maintenance online and that should be on there. He said that, next time, I should call for an appointment so that I can specify with them that I wanted maintenance and not a repair. But the technician was good. It's also always good to get an extra warranty.

Previously, I had American Home Shield. But when I found out that my employer has some agreement with Cinch where employees get a discount, I switched. Submitting a claim was a lot easier with Cinch than it was through American Home Shield. I used to do it over the phone. But now, if it's something that I can be specific online, I do it online. If it's something that I feel I need to talk to a customer service representative about because I'm not sure about coverage, I would do it by phone.

I like to submit a claim with Cinch through an agent. I've never had any problems when submitting a claim. Usually, within a day or two, the contractors are out. Unless it’s an emergency, then they work it to get it quicker. The one company that they use to do the repair, Able Appliance, is super.

I normally do my claim via phone. Sometimes the recordings are a bit repetitive and sometimes they don't always give me exactly what I want. So I just wait for an operator to come on and explain what I need. But everything works out fine. There's a contractor that they used on a routine basis and they know the systems in my home. When I requested them, Cinch came through and called and used them. So I'm happy that they continue to do that for me. Cinch is very easy to work with. The only thing that's changed since they have taken over my home warranty is that they request a payment upfront and not through the contractor anymore. The last time I had a claim, the service provider was a bit taken aback or did not know the new policy. So they should make sure that when they do contact the service provider, they explain to them the new procedures.

The customer service reps have all been very courteous. The service technicians that have come out have been fantastic and very professional. They did what they were supposed to do. TotalProtect had to replace my refrigerator. They gave me a GE, and I had a Kenmore. I like my refrigerator better than this one since this one is smaller. I had more space in the other one. Then I currently pay 125. I'd like to go back down to my $50 deductible. But then I'd tell others to get TotalProtect.

The garage system stopped working. It was a very good experience when I called Cinch. I told them what was the problem. They made a claim and gave me the companies they were working with. I contacted them and then they came out and assessed the issue. The system was old and they weren't gonna be able to get parts to fix it. Then they made another claim to have a new system. They came out and put a new system in and I haven't had any problem since. I was very pleased with the service of Cinch.

We went with them once a year and the claim that we did was fine. We had a great interaction with the technician.

Our experience with Cinch worked out great. Trying to deal with the website was annoying and I got shifted around pretty much. I also had quite a long wait for the telephone contact and I was transferred. But, I didn't really consider that a negative even though I was transferred three times, because there were different issues that they were resolving. So far, they've taken care of them. The actual service went perfectly. The service provider was out the next day which was absolutely wonderful. He diagnosed the problem and ordered the part. That was a Friday, came back on Monday, fixed it and waved. He was efficient, professional and polite. He was everything you would expect and it went like clockwork.

The last time I used the portal, it was pretty cool. It allowed me to enter in the problem and then once I hit submit, it provided a company and a number to call for them to come out and service the property. The only thing is that I've had different experiences with the contractors. But the service is pretty good. I did a claim over the phone for the AC unit in the summertime. The contractor that they sent was not good with communication. He didn't check in. We had to check in with him several times.

Total Protect uses substandard contractors, then refuses to make good their faulty work. Repeated emails and phone calls have gotten no results. We spent over $700 to repair what was done wrong by the contractor they selected. WE WILL BE CANCELING OUR SERVICE. WOULD NOT RECOMMEND TO ANYONE!

I purchased the Sears warranty after having my LG refrigerator fixed a few times, the tech recommended Sears to me. At the time nothing has ever gone wrong with my furnace, I have had the Sears home warranty for a year now and it stopped working. I called and did a claim and was told the tech would call when they were 40 to 30 min away, well he did not and I did not get a chance to meet him. They sent out another tech 2 day later and he called so I was able to meet him, next thing I know he is calling his boss and telling me that I just started with Sears and I had to wait for 30 day before I was active. I have had Sears for a year now and I showed him the paperwork and he said he did not know and closed out the job and took my 100$. I called back in and they said they did not know what happened but a contactor will be out in 2 days.

My experience with Cinch has been great over the years. They have their ups and downs but lately, it's been more up than down. Filing a claim is easier now than it was in the past. And the contractors have been great but some are not so great. I had one person come out who was terrible but the past couple of times we had companies out, their guys were awesome.

My heating was not working. The tech couldn't find what was wrong with it. He cleaned it up and the heat worked. I'm glad he was honest with us. He was pleasant, very thorough and knowledgeable. He was also prompt. He had set an appointment, then called us back 30 minutes later and said, "I have the time now.” Cinch is a valuable service for the price.

The reps were nice and polite when I made the phone call to submit my claim. The contractors were all knowledgeable with what they were doing and they did good repairs. Cinch provides good repair service, but I don't agree with the $75 service fee. I would like to see the fee waived.

I’ve had Cinch for about 10 years. At the time, I had just moved in to a new place out of state and wasn't familiar with service providers in the area. I thought it would be a good idea in case something happened to have the ability to get trusted service providers from my place. It was called TotalProtect at that time and it was available through my bank. They allowed the payments to be broken up monthly as opposed to a lump sump and that was much more comfortable for my budget.

Submitting a claim with Cinch has been very easy. It’s been a good experience with their reps. The representatives they send out are reputable people too. It's been a pleasant experience, I've not had any difficulties or bad work.

After writing the review on this site the company contacted me and asked for a full accounting of the events. At first Morgan wanted to have another company (3rd one) to look at the refrigerator again but after another round of emails we were referred to the research/resolution unit and we were offered a replacement appliance or reimbursement. This was a very good process and we received the funds to purchase a new appliance. Thank you for taking care of this and resolving this issue for us.

It is fairly easy to submit a claim. It's the issue that happened once the claim is submitted. I've had three different appliances that needed repairs or replacements. One appliance was repaired, as needed. Second appliance was unable to be repaired and has been replaced. But we've been working on the third appliance since July, and they won't replace it. It's unfixable. I've been getting a lot of runaround about getting the replacement for it.

Cinch is a little expensive. Between the visits and the call and the actual contract amount, that's quite a lot. I don't know if I'm really getting the benefit of having an insurance plan. Normally, with an insurance, we share the expense. But with the two added together, it's almost like I don't see the insurance benefit as much other than having someone to call to say who's gonna do what.

Back in 2006, I had a failure in my big air conditioner at the house. I had my dryer and washing machine fail all in the same week. I paid for all of that to get fixed. Two weeks after that, I got this notice from Countrywide. It would have just cost me $75 to do all of that as opposed to $7,000. I've been using them ever since and I've been satisfied. So far, I've gotten a refrigerator out of them. They did do my air conditioning unit too. But it takes a while for them to cover a claim sometimes and that's a drawback. If they wanna approve something, they take a few days to approve it which is not good. It puts the technician sometimes in peril. I live in Florida and I can't live without air conditioning. If the air conditioner’s out for a week, that's not good.

They're courteous and helpful. When I've had issues that we could not get service or when there were issues on the vendor side, they've been proactive in trying to make that happen or change it where it needs to be changed. The service is great for that interaction. There's been only one instance where it did not work out. What Cinch did was they sent another vendor out.

We've had Cinch since we bought the house back in 2015 but they changed hands multiple times. It was owned then by Long & Foster then it got bought by Cross Country. More recently it got bought by Cinch. Filing a claim is relatively simple now. Before, I would call in and speak to a representative. There was a 1-800 number and that was when it was Long & Foster. When it got bought up by Cross Country, it became a little bit more difficult ‘cause then it was a whole process. It was a complete nightmare. Having to follow up with the claims took forever and there were multiple delays. You had to speak to different people and the turnaround time was a mess. The contractors that they used were a bunch of ragtag people. They were totally unprofessional and didn't do quality work. Also, I could never could get ahold of them.

It's been really easy to file a claim with Cinch online but I don't get an immediate confirmation. I'll go in there and I'll say that I'll have at 8 o'clock, Thursday. Then I don't hear back from them. They have a pause between when you sign up and when they confirm. So I end up calling to make sure. But that was the only thing that stressed me out. Other than that, it went really well. I've been very happy with the contractors. They’re the same ones I've had with Sears. I had very good luck. Sometimes we have parts issues and I don't get it fixed right away, but that’s not their fault. We just have to order it, so they have to come back. I'd recommend Cinch.

Sears was recommended through my mortgage company. I figured it must be pretty good because they should have a vested interest. The last time I made a claim, it was excellent. I did that one online and it was really simple. The contractor called me before they came out. Whenever I called, it was on a weekend and I didn't hear anything from the contractor until the following Tuesday or Wednesday. But this time, I got an email telling me that they were gonna come out the following Monday. The guy who came and did my heat element repair was excellent. My unit has been working perfectly since his visit. I would highly recommend Sears. It is extremely valuable and it has saved me about $1,200.

We've had TotalProtect for around 10 years and though we haven't had that many repairs, we've had a pretty good experience with them. They are worth the money. For the repairs that we have had, it would have been extremely expensive for us if we didn't have a home warranty service. The only concern that we have is their service people. The last guy that came out for the washer fixed it but his reviews online was like a 2 star. I always look them up when I find out who the repair people are coming out and the ones that have come out do not have good reviews.

Cinch is the home warranty I've had for a long time and my experience with them has been excellent. I wouldn't even considering a change right now. I've recommended them to my daughter when she bought a house and she probably took it. I've also recommended them to my granddaughter when they bought their house.

A home warranty is a worthwhile investment to cover yourself and I would recommend having one. When something breaks, it can be quite expensive to fix it if you don't have any protection. My experience with my home warranty worked out fine. We called in a microwave problem and a refrigerator problem. The microwave wouldn't work. We first called in these problems two and a half months ago. I understand they had to wait for parts but it was a pretty slow process.

Repairs are expensive and unpredictable, even with maintenance. With Sears Home Warranty, the online claims submission wasn't that difficult. My interaction with their technicians has been very positive. We had good results from the work they performed.

I'm perfectly happy with Cinch. The claims process is simple as they say it. I call and they respond. When I get the contractor out, they do the work and it's fixed. It's been 100% good.

I would recommend Cinch. Filing a claim with them is easy. It's great. It’s usually been within a day or two after I’ve called or gone online that I hear back from the company. They get the job done. They’re pretty professional.

Cinch sent people out to service our washing machine. They communicated primarily by telephone. They had some trouble identifying the problem. The repair person who owns the business got on the phone with the Whirlpool manufacturer, and once they got on the phone with Whirlpool manufacturing, they told them what to look for and then the problem was solved. We were satisfied with the service.

I'm a single parent. I bought an older home that had older appliances and I knew that I wouldn't be able to buy things right out of pocket. I got Cinch and working with them has been easy. I have never had any problems with their claim process although this time, it's a little different. I never had to pay before a contractor came out. For a claim I had, I was told to expect someone on Monday. But I wish they could get someone out here sooner especially when the problem has to do with the air conditioner.

We paid over $600 for a Cinch Home Warranty on our first home. Two months later, our oven range igniter failed. I could have paid $60 for the part and fixed within a couple of hours. Since we had the home warranty, I decided for convenience to have Cinch take care of it. I paid the $100 deductible to finch. Their service provider they put me in touch with gave very wide service windows, 8am-4pm on a given day. I had to take work off to be available at a moments notice. The service tech failed to show and had to reschedule.... twice. When they finally made it out, they of course didn't have the part needed, despite me informing them what part was needed on the phone prior to the visit. So now, instead of $60 and two hours of labor in this, I have missed two days of work, paid $100, and the range is still not fixed. I requested a waiver of the deductible from Cinch, and after a week of waiting their customer service called me to inform me that their $100 fee is out of their control and there is no way to have it waived. What is the point of paying for a home warranty if it makes repairs more costly and inconvenient than if you didn't have it?

When I have a claim, customer service has been helpful to the best of their abilities. Someone comes out at the drop of a hat. I have been working with this service for many years. I had a lot of problems with my furnace. Someone had to come out four or five different times because the furnace wouldn't start properly and they had to replace parts. It took me about two weeks to get the unit going again.

Cinch Home Services is honest and reliable. The first time I had a claim, the repairman came out and took care of all that. But this most recent time was over the web and it was fine. The claims process was pretty easy. Everything was over the web. I couldn't really reach a person, but that was not an issue for me. They gave me a timeframe. But it was at my rental property, so I wasn't the person meeting with the technician. So I wish they had a field that you could put in who my tenant was, and who they'd be meeting with. But it all worked out. The work was done to satisfaction.

Cinch has been good to me. I didn’t have difficult problems so far in the last 9 or 10 years I’ve been with them. For a washing machine that they could not repair, they gave me another one. A problem that I had was when they did not cover my hot water heater because they do cover solar hot water heater. There was also one time when the air condition went bad because the fuse went bad. The last one would be the microwave and they repaired that. I started thinking about some of the other companies as they may cover more than Cinch does. But I’ve been with Cinch for a long time and I’m not gonna file a change anytime soon.

Cinch's automated system is annoying as hell. I tried to make this call because I wasn't sure whether the issue was under the home warranty or not. I couldn't get through. I got to the point of talking to an associate and the phone cut out twice. I have not spoken to an individual yet. The provider didn't return the call. When I checked the status this morning, it said, “Sorry, it's not covered by your warranty.” But I have since paid another plumber $125 to come and fix this. I submitted a claim online and they take the 125 upfront before they do anything. Then you gotta wait 10 weeks for it to come back. The response times suck too. An automated message goes out to the next provider on their list and they haven't had all the greatest. We went without water for 24 hours. It was not a big deal for them. The only real benefit is that it's significantly cheaper than others.

My mom's refrigerator wasn't working. In my initial call, they said it would take four days for someone to come out. But then I got this really nice lady and she asked me to hold on. She came back in five minutes and told me she’d have somebody there the next morning. At 8 o’clock in the morning, the people came. So I have no complaints. One time, the dryer wasn't working. I looked at it and asked my mom if she had the vent line cleaned and she said no. I hired a company. They came in and did the vents and they had to come over to do the ductwork in the house too. That was all done at one time. Since then, everything's been working.

I'm very happy with my experience with Cinch so far. I had a few issues and those were resolved. The last time I filed a claim was through text so I never really got to talk to anybody until they were on their way. Finding a real person to talk to through all the phone numbers was a little difficult, but it worked out okay. It could be clear about if you wanna talk to somebody, how you do that without having to go through a lot of recordings. It was just a little complicated to navigate all that. But their reps were very professional and efficient. I was quite happy. Most recently my refrigerator went out and the young guy came, he seemed to be very knowledgeable and helpful. They were great. I would tell my friends and family about my experience and I recommend them.

So far, Cinch has been good. We just had a call-out for our heating system. I saw their contractor this morning and I expect to hear from Cinch today. We did a claim a couple months ago on some electrical work that was fairly minor, but it was fairly quick. The resolution was within the week. The electrical contractor we had was very good. I call him back for other work aside from warranty work.

I have Sears' homeowner plan. They have a good claim process. It was quick. I spoke to somebody and that was fine. The guy they sent to repair my washing machine was exceptional. He was an older gentleman who was wise beyond his years. He was really nice and he fixed my washing machine. I'm 65 years old and he's the best repairman I've ever had in my life. If Sears can guarantee that he'll come out every time something breaks down, I will extend my policy with them forever.

I'm not 100% happy with TotalProtect. But most part has been pretty positive. Over the couple of years I've had TotalProtect, I have got some appliances out of this account. I ended up with a new washer, a new dryer, a new stove, and heater. So for a lot of the big appliances, I got a discounted price. If I had to go buy these myself, it would've cost more, even with factoring in the yearly payment and the service fee. So overall, it's helped us get brand new appliances. That's working good.

When I submitted a claim last time to Cinch, it was a little bit more complicated. But this time, it was simple. I just had to tell the rep that I had an issue with the refrigerator. They asked me what the model number was but I couldn't tell them that off the top of my head. I was on a landline with a volume control handset and I couldn't go downstairs and look at it. All I could tell them was the brand name of it. And they accepted that, which was great. The contractor arrived on time, identified the problem quickly and got it fixed. I was happy although it would've been great if he could've come a day earlier because our refrigerator crapped out completely. So, I had to fire up a small refrigerator that hadn't been used in a while. Thankfully, it still worked down in the basement and we moved some stuff from the freezer area into the big freezer we have. So, I only lost a few things.

The process of submitting claims with Cinch is very simple. However, the problem is they don't always have a provider in this area. So, if they don't have an approved provider, it takes longer and it's not so simple. The provider has to call them and get approval before they do anything. It's inconvenient. But when I have a simple claim that they have a provider for, it's very quick. Cinch seems to be a good company. Especially if your area has providers, it works great.

I’d recommend TotalProtect. I've submitted two claims - one for the dishwasher and one for the refrigerator. The claim for the refrigerator’s still in process but they’ve both been easy. It's been the same guy both times and he's been great.

I thought it would be nice to have my electronics and things like that under warranty if they break. I chose Cinch for how long they have been doing it for. I submitted a claim online so it’s easy. I then got a text message when to expect the contractor out. The quality of the contractors vary but it was pretty cool. Everything went well. It was what I expected.

When you're trying to get ahold of a person from Cinch if you wanna inquire about something, the automation clumsy sometimes. There should be more options where you could contact a representative and speak to somebody instead of trying to fumble through the automation to get to somebody. But the initial claim is pretty simple. I've used it several times but it has changed over the years that I've had it. But I've always got good service and I'm quite pleased with it. They give you the phone numbers to the technicians and it links you right up. The last experience I had was really good. And like over the years, I've never, never really had a problem. It's pretty simplistic.

We called Sears about our water softener and they couldn't fix it. So, we bought a new system. But when we had them fix our dishwasher, they did a fine job. They also came in and fixed our range once, and that was very quick and nice.

Everything worked out fine with Cinch. Recently, my heating system didn't work. During the summer, the baseboard under my living room window was leaking. I had a guy come in and put a new one in. He turned a knob on the furnace. So when it got cold, and I went to put the heat on, it didn't have heat and I didn't know. I knew it was something simple, but I didn't remember that he turned the knob off on this thing. So they came and that was all it was. It was turning the knob on the furnace thing and it would work. It was very easy submitting a claim with Cinch. I've been using them for over 20 years. I always recommend them when I talk to people about it.

The individual that came out was awesome. The only thing was he was limited to what he could do based on what my contract entails. There were other stuff that needed to be done but he couldn't authorize certain things to be done.

The air conditioner had gone out. After I went online on Cinch, it was a couple of hours when the technician came out. He then fixed the air conditioner and left. It was all done within a day.

We had a blocked drain and the plumber that came out was really very nice and professional. All he did was auger a drain but it was great. But I had a water heater go out in July and I was not happy with that service. Being without hot water for a week could get very annoying. But the biggest problem was that we were quoted a price but the guy had to replace some parts that weren't covered by the warranty so we had a bill on top of that. It was supposed to be up to $497. After the services were complete, he handed us a bill for $697. It was corrected after we called Cinch a couple of different times to get it straightened out. But it was an aggravating situation. Other than that, Cinch is good for the most part, but you may run into an occasional problem.

The claims process was difficult at first because they recorded some stuff incorrectly. They took the wrong phone number but after that got worked out, it was fine.

My experience with Cinch has always worked fine. I submit claims over the phone and the experience has been fine. The reps usually let us know when to expect a call from the contractors. The quality of the contractors has always been fine as well.

The technician was good but I had a problem the last time they came out. What happened was I had a leak that was above the ceiling that caused my ceiling to come in with the pipe. It was something to do with a pipe. It was a clog. But it was also another pipe up above that pipe that I felt like he should have gone ahead and fixed because he was already there and the ceiling was already open. But he told me it was a different claim. I was not gonna pay $125 again. It was right there. All he had to do was reach over and fix the other pipe. I was displeased but I understood when I called customer care.

I've been with the warranty off and on for about 10 years. I found them on the internet when I was searching for a repair for my washing machine. I had them in for my stove and my old refrigerator and they couldn’t fix it anymore. I’ve also had them once for my air conditioning service. I go to their website and I find the appliance that I'm having a problem with. I look to see, originally, if they cover my appliance and how much it will be for them to come in and look at it. Their contractors are great. They call when they're on their way and they come on time. They're very friendly. I had to have them come in for my washing machine during COVID and they had masks, gloves and the whole nine yards. I couldn’t be happier.

I like the service and the coverage that they have. I read all the coverage and I was very interested in that. It’s very handy. Whenever I had a problem, Cinch responded very quickly and I’m very happy with the service. They connect to the services that they have available in the city and it's very quick. I like the contractor, too. They’re very professional.

I saw Cinch advertised online. I asked about it and they signed me up. I had Sears come for a repair on a dryer. There was a noise in the dryer and the first repairman who came out to fix it said there was just a rusty axle on the one of the belt drives. He tried to grease it up and it only worked for a couple of days, and the noise was right back. I had to call them up a second time. They then came out, they had the part in the vehicle, replaced the belt drive, and it has worked ever since. Cinch was good and they took care of the issue right away.

I have submitted several claims with Cinch and they were easy to do. One was on the phone, another was online. When I initially started, it was more of a phone call and talking with someone. Now, it’s more of an online. You just talk to whatever you're looking for. In all cases, the techs were very professional. They respect my home. I just recently had my microwave done, and they did a great job.

The company itself is okay. Unfortunately, I have an issue with a service claim that I'm dealing with now. It's not the warranty company itself. It’s the company that the warranty company used, which was Sears. I did a service order on Monday and Sears came out to look at my garage door this past Tuesday. No one came. The technician didn’t call me, so it’s no-show. I called Sears’ department three times and spoke to three different people, but they couldn’t provide me a reason why the technician didn’t show up.

I really like my home warranty and I've always had an outstanding experience with them. I do my claims both online and over the phone and the process is really easy. I did claims for electrical and air conditioning issues. The contractors were very professional and courteous. Their tech let me know exactly what was wrong and what they needed to do. The work was done in record time.

We've had our home warranty for 10 years and we've had no problems with it. The last time we had a claim was for an issue with the faucet in our kitchen sink. A tech came and took care of it.

It just made sense that you would have something that if you have something that broke down. The contractors have always been good. Depending on what the issue is, like this last time which was the refrigerator, it seemed to be a long time before we could get anybody out there. But that was just because they were overloaded. One time we called about our dishwasher, and the contractor came out, looked at the dishwasher, said they would order some parts, but then later said that that part wasn't covered, and they ended up not doing anything. I never understood what the issue was there.

It's very easy to use. When you call, they're right on it. All the contractors I've had have been good. I've had a plumber come out. I've had someone look at my dishwasher and my refrigerator. All of them have been responsive. I had two issues with my refrigerator. The thing I liked about the company the most was they only charged me one deductible because I had the same appliance twice and the contractors came back. I would recommend Cinch highly.

Cinch is very responsive. More recently, since you can do claims online now and not have to call and do a lot of that stuff, it's a lot easier to get things going. And online, how it's currently set up, it's very easy to identify what the issue is, and then they pretty much get back to you pretty quickly as far as setting up time. We've been very pleased.

I went with Sears Home Services for their reputation and coverage. They have an easy process and the contractors are very good. I’ve had washer dryer repairs a couple of times and I've been happy with both times.

The process of submitting a claim is very simple but the results are not always simple. It takes so long. Our refrigerator went out on June 28th and that's when I made the claim. It may have been the latter part of August or early September when everything was resolved. During the process, I was the one doing all the calling to find out what was going on with the claim. They would say it might take 7 days or 14 days. When they approved the replacement appliance, they said it probably would take about 21 days. It wasn't like I was calling every week or every day. I waited the time frame. After it didn't come, then I started calling to make sure they hadn't forgotten about us.

It can get frustrating when I don't know what the issue is. One time, it was the water. I didn't know what exactly the issue was. TotalProtect wanted to charge me twice because I didn't know. I just feel like it should be under water. The water wasn't getting hot in my home. So, that was frustrating. It would be nice if there was like a “Describe what's going on.” The last claim I did was on the air, which was fine. It just said air. I was like, “Okay, well, they'll get it.” They were able to. But with the instance with the water, I didn't know what the hell was going on. Also, it would be nice sometimes to talk to an agent. Other than that, submitting claims online is decent. They get agents out pretty fast.

Cinch is great. I tell other people to do it and not get themselves stuck on high appliance bills 'cause these appliances are very complex these days. When I file a claim, it's always fast that I'm assigned and in contact with a technician. They usually come within a couple days. They are always very good, helpful and nice. They fix the problem.

I usually call in and submit claims to TotalProtect. I don't do well doing it online. The company has helped me getting replacements done. They've actually worked well with the servicing company, for them to call me and get set up and get the work done. They got to do some plumbing and they had to go into my wall. They'll knock it out, but they won’t replace it. I had to get someone else to come back in after they knocked it out and got in to fix it. Then I had to call a separate contractor out to replace the drywall. Overall, they’ve been very good so far.

Normally, I submit claims over the phone. My interactions with the representatives have been very good. The contractors are very good as well. The last one I had was very nice, polite, and courteous. I would recommend Sears.

On the latest service we had with TotalProtect, the contractor they sent out was great. They were very experienced, well knowledgeable, and I would highly recommend those individuals to anyone. They dealt with the air conditioning, and they were great. We did have a problem with the claim before that, and that was why they had to switch to a different one. As far as submitting claims, I have the option of calling in on the phone anytime 24 hours a day or going online. So, I find that very helpful. Some of the contractors have not been what I felt up to par. But I've been able to always resolve my concerns with them.

Cinch is providing services for Sears, which was who we signed up with. Like most of the systems today, the automated system online is usually less than satisfactory because often, you couldn’t fit claim information into a nice little check box. My wife wouldn’t even attempt to deal with it anymore because she’s too frustrated trying to get through automated systems. So ultimately you always have to go to human contact to get things taken care of. I've had several claims and the last one I sent in went completely unresolved and I made the repairs myself. The contractor never even showed up and I’m not at all happy. But the previous claim was great and the other contractors sent out were good.

I switched from TotalProtect to another home warranty company and when I needed them, the stuff they told me that was covered wasn't covered. I was stuck with a huge bill, so I switched back from them back to TotalProtect. I've been here ever since. My advice, figure out what’s covered and what's not and don't just take somebody's word for it. Get it in writing. TotalProtect provides a good service to me.

Submitting a claim to TotalProtect is sometimes difficult. Part of the struggle is having 5,000 different passwords to every single thing that functions in your life and trying to log in to their system to manage your account. I used TotalProtect not too long ago for an air conditioner and I had to get some kind of code. I hadn’t used them for a long time and I was a little frantic because it was hot. You want to get someone here as quick as you can. But it worked out. I figured it out and they had a good response. The technicians have all been good.

We've only had the warranty service a little over a year, but we've shopped at Sears for years and years and we've always been happy. I've used the warranty once and the technicians have been absolutely awesome. It was very easy to make the service request too. I just went online and scheduled it on my iPad. They then came out and showed up. It was very simple.

Have had coverage with Cinch Home Services since January 1, 2020 on two homes. Our primary home in Indio, CA had the attic fan fail in August when temps were over 100 for weeks. After 16-years of use - the motor started screaming to point we could not keep it turned on. The sound was so loud it was uncomfortable to hear both indoors and outside. Cinch could not find a service provider for three weeks and finally required us to find our own. We called Hydes. Hydes came out and stated that besides the noise - The motor was no longer working at full capacity and was not repairable. Cinch refused to pay the claim because as they stated the motor had to "not be working at all." Which meant that we had to run the loud, screeching attic fan for as long as took for the motor to stop. Can you imagine how ridiculous this requirement was to only cover the replacement of the attic fan only when the motor no longer worked? The fan was not usable but because the motor turned on it wasn't covered. Cinch refused the claim and we had to pay the cost of the replacement out of pocket. It was certainly not an option to let the fan run until it stopped working and we remain stunned at the horrible service Cinch thought we should understand and accept. We cancelled both our policies the same day and I highly recommend you look at any home warranty other than Cinch if you don't want to be disappointed when a covered repair/replacement is thoughtlessly denied.

I needed something for my refrigerator and I used a coupon. Sears came out and checked it and then they told me why don't I look up and get the warranty for everything else instead of paying the price every time they came out. I got the home warranty and recently, I requested service for my stove. They had to order the product because it wasn't here locally. When the part came in, they gave me a date when they would come back and the gentleman was on time. He did the job and he was in and out in less than 10 minutes. It was good. The time before that was another job that took some time but that was also excellent. The only thing I have a problem with is when you go to make a claim. When you call in, why do you want to pay $100 before you even talk to somebody? Apart from that, I'm glad I have the warranty and I’ve enjoyed it. I also told people about my experience with the home warranty and they've also got it, so they're good.

We got TotalProtect 20 years ago when we first bought our first house and they were awesome. When we moved, the Realtor gave us a home warranty but I didn’t like it. So, we went with TotalProtect on that as well as my son's house that I own and I'm probably gonna put it on my other son's house too. I always called in my claims and usually, they would send a text message as to the service provider and when the appointment would be.

I've always had a home warranty. I was with Old Republic then switched over to another one and I wasn't really happy with the quality of service technicians that come out. Sears has one of the best service techs I've experienced. The one thing I didn't like is that they sometimes use the last third party. I think they flagged my account. It's always a Sears tech that comes out. I may wait longer but at least I get the Sears tech. I've been very happy with them. I don't use it as much as I think I should meaning sometimes it's just simple stuff that I can go fix myself and I just do it as opposed to hitting the easy button and calling someone but for what my needs are, it's aligned very well.

The service has been good with TotalProtect and I have no problems when I submit a claim because they refer me to someone in the area. I called them about the dryer, and they sent an excellent person to take care of it. I had some service people come out before and they had not done a thorough job. But it’s working like new now. The person who came last cleaned it and pulled it apart. He pulled it from the wall and checked outside. I plan to call someone to come out and service the furnace, but I haven't gotten to it because there are some other things that are going on. TotalProtect is a good plan to have for long-term planning if something goes wrong in the house.

My bank sent me Cinch so I felt like they were more reputable. I had a pretty good experience including when I submit claims. I made one for my oven as the igniter went out. I had a good interaction with their rep and they sent out an excellent technician. He was able to repair my oven and replace everything.

The part that I called for wasn't covered but the people that came were very reasonable. I paid the deductible and had them fix my garage door. The gentleman that sold me the policy was here working on my dishwasher. I'm recently divorced and I really found comfort in getting this policy so that I could know who to call when I need something. I've had to use it once and it was relatively easy. They can quickly take care of the problem. It was great.

I submitted a claim for a furnace issue this year. The process was a little bit too automated. It was annoying. They use voice service and it's, “Press this for this.” I don't need that, especially when I've got issues with the hot water leaking in the house. This is way too personal of a business to go through an entire process and not talk to a person. But they called me the next day. I have no complaints about the provider. He was good and efficient. He came with his mask. Everything that you would think that somebody would do, he did. I've also used Cinch for a couple of things and they've been pretty good.

I have a leak in our water softener. The original plumber contacted by Cinch, Quandt Plumbing in Oshkosh, WI had us on the schedule for three days and on the morning they were to arrive they backed out. This was Friday two weeks ago. After a number of hurdles and days later, Cinch finally gave the go ahead to contact our plumber. So he gets hooked up, or so we thought, only to find out Cinch is now giving him the run around as well with claims they are not getting his applications or W-9 forms. This is not true and he sent them again. In the mean time our leak is now into the third week. I, my wife, and the plumber have spent so much wasted time on the phone with Cinch it is unreal! I have called back yesterday and today and keep getting the standard run around that our information has been sent on to the next department and it will take another 24 to 48 hours to complete. I have spent around $75.00 a month for this service for many years with very few claims. It just gets worse. When you do call in to speak to someone you can tell these people discussing your claim are working from home because you can hear babies crying and dogs barking in the back ground. And you keep getting transferred to someone else and then you hear it again; "You need to wait 24 to 48 hours for your information to be processed". It's insane! Do not get hocked up with this company. I am out as soon as this is done. I have to wait now because they already processed my $100.00 deductible.

The claims submission was very easy and it was good dealing with their reps. Overall, it was easy, prompt, and well done.

Up until recently, submitting a claim with Cinch was good. Usually, I call or I log on, and I just tell them to have a tech come out. Usually, they're out within the week. I’ve liked all of them. They've all been really good. But it’s taken me two months to get my microwave taken care of and they still haven't called me back. This is the first time we've had issues.

Cinch seemed like a good deal. Submitting a claim with them was fine. We've used it once. The contractor that came was very nice. We had an ice machine put in, he just put it in, took about two seconds and he was gone. We were very satisfied.

The only thing I've used Sears for so far has been mainly my refrigerator and it has been pretty good. I have a poorly made refrigerator but it's not Sears so it's not their fault. They have repaired it without much difficulty or problems each time. It just does not seem to wanna stay fixed.

I still have an open claim for my fridge. Two companies came and diagnosed the problem. When I called, the first technician came, diagnosed it, and fixed it. After three days, it was the same issue and there was nothing working properly in the fridge. I called back, and TotalProtect sent a different technician from Sears. He came, checked and declared that the fridge will be replaced, so then he sent the report to TotalProtect. It's been a month and I'm still waiting to get an answer. Apart from that, when I opened the claim and they responded on the phone, they were good. They're always friendly as well.

Previously, we were with Sears and they were so expensive. We were so unhappy with their service and so we looked for someone else. Cinch Home was number one on Consumer Reports and we went with them. Our first claim was for our air conditioner which needed to be serviced. It took a while for Cinch to get servicemen out as they didn't have any close by. Still, they took care of my claim quickly and easily. The service cost exactly what they said it would cost.

I went with Cinch since I liked the way their coverage sounded and it was reasonable. I've had them for almost 10 years now. Sometimes, I have a problems getting a hold of the contractors Cinch Home sends me to. Sometimes, they give me a contractor that doesn't work on my appliances so I have to look somewhere else. Other than that, the contractors they've sent have been good. They know what they're doing.

I've used Cinch once and it worked but I didn't get what I wanted. I was surprised it took so long to get somebody out. When I went to schedule, I had to do it online so I went online. This was a Monday or Tuesday. It showed there was a Wednesday appointment. I selected the Wednesday appointment then it came back and said that was not available. I could have next week. If an appointment time is not available, give me what's really available.

TotalProtect is good, and I am pleased with the last group of people that they sent here. We weren't getting air in a couple of rooms, so I needed some work done on my air conditioner. The problem was then taken care of. The contractor was very nice and I really like them. I like the service spirit too. So far, all my appliances are working well. I appreciate the way that the claims are done now because when you call in for something, TotalProtect deducts the money right away. There's one issue that we had though. The contractor wasn't notified that the 125 was inducted right away, but he said, "Well, no problem, sir." It's taken care of.

I've had a couple of things repaired through Cinch Home in the two years I've been protected through them. Submitting claims was difficult but now, it's a little easier especially on the computer. Everything is done online and if I have questions, I can call. It's still hard to get through on the phone though as there's something screwed up with their service.