Cinch Home Services Reviews

I’m the homeowner and we make the payments for TotalProtect. They came through our bank. I looked into it, decided it was something good for us and we pursued it. The most recent claim was for the water heater. It took some challenges to get it done, but we did. Several plumbers came out and the last plumber that came wanted to charge us $900 on top of getting the water heater replaced. I opted not to do that. I requested a buyout. So, I got the heater replaced myself and they did the cash-out. I wished that the trades that they sent out would be a little more responsive. It took a few plumbers to get out here in order to get this thing resolved. The same thing with my oven. That was an ongoing thing, but finally we did a cash-out with that, too. But the bottom line is we got the job done. We are satisfied with TotalProtect.

HMS Home Warranty came with my house and I had it for my safety net. I had a couple questions when I first started. To get to someone that was actually helpful on the phone was pretty difficult. They sent me to a foreign country and I gotta beat around the bush for about a half an hour, and then they sent me back to the States. Once I got there, the woman that I got on the phone was super informative, and she told me I could upgrade my plan for a small fee. I actually ended up doing it ‘cause she explained it. I didn’t think she was trying to sell me. They were extremely helpful and they cleared everything up for me.

I recommend TotalProtect all the time. We've been with them for 12 to 15 years and there's been no problem in the claim submission process. Everyone that has come have been professional and nice as well. We had a problem with them once. Our hot water heater went out, and they changed a bunch of stuff in between and we never got notified of it. But they backed us, got us on the right program again and fixed it. So they did the right thing.

HMS Home Warranty came with the home and then I saw the benefits. I've been with them for two years now. When submitting a claim, it takes pretty long and the people that come aren’t knowledgeable. The one guy who came out when I initially had a toilet issue lied about a flood in the house. He said it was gonna cost a couple thousands of dollars and it ended up being a $5 fix for the pipe on the back of the toilet, and there was no flood damage. When I called initially, I think one of my first calls was about my dishwasher backing up. The guy came out and took my deductible -- a hundred and something dollars. He told me to pour apple cider vinegar in there and it should help out. He didn’t do any work. It just so happen that I had a personnel with the house that was able to fix the toilet.

When I submit a claim to HMS, I do it on the phone. I tried and worked it online once but that wasn't working. So it's just easier for me to call. But I don't have any trouble when I set it up. My recent claim was for my washer which was not working correctly. It would finish cycles and it smelled a little warm, like electricity-wise. They contacted Sears to do this. I submitted on a Friday and they came on that day. It turned out that the timer was not working and that's what was replaced. It seems to be working better now. Sears was nice enough to give me what their price would've been, 'cause I don't think anybody else is done. It would've been about a $300 house visit with the parts. And so, it cost me $100, so that was good. My house is about 25 years old, and that's when things begin to break down, so the warranty has been useful for me.

Submitting claims with TotalProtect has been easy. When we call in, they get back with us and set up a time for the repair. Once we get in contact with the contractors, they communicate well. But sometimes, things happen on a weekend and they don't get back to us until Monday. However, they come out when they say they’re gonna be there and they complete the work. TotalProtect helps a lot with bills. With our water heater, it was over $600. At first, the contractor thought it was just leaking a little bit, but then the water heater just stopped and wouldn’t get hot. We called and they ordered the part. And it took a couple of days for that to get in. We've been with TotalProtect since we bought our house eight years ago and we're happy with them.

TotalProtect doesn't wanna cover me anymore for my home. So, I'm not very happy. They told me they're pulling out of Florida, but then they're still covering my rental. That doesn't make any sense. I think it's because my air conditioning kept breaking down, so they don't wanna cover my home anymore. My rental has very few issues. The technicians are fine, but then, they're separate companies.

When our water heater went out it had to be replaced, and then they sent us a check for half of what we paid, which was kind of sticky because they told us it would be three weeks before we got a water heater. I don’t know about them, but I don’t take cold showers. I wasn’t going three weeks. But the person did come out and fix the thermostat. Apparently, it was a part that needed to be replaced. That was the third time that a part has been replaced. But the young man did a good job. He was very nice and was on time.

I have had this warranty for quite some time and each time I have had to file one claim it has been an issue. They use sub par contractors or something is not covered. It's amazing that I pay my monthly fee and HMS has no problem with taking the money but I can't seem to get my claims covered. I am contacting the attorney general and reporting a bait and switch gimmick. I thought the point of home warranties is for a peace of mind but I see this is not the case.

I had a repair of a garage door opener, the motor that runs the opener. The contractor diagnosed the problem, fixed it and left. It was also fine when I put this claim in.

I completely came in to HMS Home Warranty started thinking it was all a sham. I expected to get a big runaround and be very disappointed. And what I got was professional people. On the phone, the service was awesome. The service people coming into my home were polite. Within 24 hours, everything was resolved. The very worst thing was that it took me three weeks to get my refrigerator. I had to be without a refrigerator for three weeks. But otherwise, I could do nothing but gush about how wonderful everything went. Submitting a claim was very easy. Everything about HMS was just what the Realtor told me it would be. Everybody could tweak, but all in all, I would be one of those old people in the commercial saying, "And they came in fast." They were the best.

In most cases, the process when submitting a claim was very easy and fast. There was one time where the vendor came and did the work but it wasn't good. When we called them again, they would not come back. I told HMS and then it was going in circles for a while. They kept on contacting that guy but he never came. Then, I had to pay another $100 out of my pocket for someone else to fix the plumbing issue. I would recommend that when somebody doesn't come back to fix what they fixed incorrectly the first time, HMS should drop them from their list as a vendor. Other than that, I didn't have any issues and overall, I’m happy with HMS. I bought my second house. It's a rental property and I have it insured with them.

With HMS, I had to submit a claim for my furnace three times. The first time a guy came out, I gave him a $100 deposit. He said he fixed it but he didn't. The second time a guy came out but still the claim took the third trip around. The last contractor HMS sent out for my furnace were great. I had to wait on a part to come in. Once that came in, the techs picked it up and installed it. They did it in one day. My water heater stopped working too. The tech checked everything out and fixed that. Everything has been working since then.

I had a dryer that was on the fritz and I called TotalProtect. Submitting the claim was an easy process. I got in touch with the service provider and he got back in touch with me in a very timely manner. Then, he showed up when he said he was gonna show up. He had ordered the parts and they came in quickly, and he fixed it expeditiously. It all worked out very well. While I'd like it to be cheaper, the service has been okay every time I've called a provider that they have selected.

When I purchased my home, it was suggested that we go ahead and get the home warranty just because it would be a good idea. So, we got it and we paid the extra $100 as well to get the updated package which saved us. We weren’t in this home for three months and the heat exchanger on the propane heater had rust holes all in it and the evaporator cooler on the AC side had holes in that. When I submitted a claim, everything went along very smoothly. Once all the information from the service provider was given to them, they processed it and took care of it good. I'm very happy and satisfied with the service. The contractors were very respectful and they did a good job. We live in Virginia, so I've had to use the heat and the AC and since they came out, everything is working fine. My experience with HMS has been very good and people should get it. It’s worth it.

I called them on Friday Jan 31st 2020 about a water leak under our house. I stressed the urgency of our issue. I called in the morning and had to call back that afternoon. They stated they did not have a plumber in our area and it was sent out to their outside team to find us someone and we should hear something no later than Sat. Well its not Monday afternoon. I have not had one call ore one email from these jacklegs. I have had other home protection plans and was treated with respect but not from total protect. They can only read from script no one would escalate the issue for me. So days later and nothing from them. This is the worst company I have ever dealt with...dont waste your money ortime

Everything’s been very well with TotalProtect Home Warranty which we've had for 10 years now. This year, we used them a lot. I just placed a claim yesterday and we’ve set a time for them to come tomorrow. So far, everybody has called and did what they were supposed to do. I just call when submitting a claim and my interactions with them have been good. It's been good with the contractors as well.

I submitted a claim to TotalProtect when my furnace needed some work done on it. The person that took the call was very helpful and made me feel at ease, letting me know that someone would come out. Within a couple of days, their techs came out from Sears and repaired my furnace. The service person was helpful in explaining what went wrong. It was a very easy process. I'm thankful to have TotalProtect. They're a very reliable company and what they advertise is what they do.

I've had HMS Home Warranty for 15 years and haven't had any problems. One time, when I called about my garage opener, they weren't able to find an electrician to handle it. I've mostly used them for plumbing though and it has been basically the same plumber that comes out each time. He's old school and an older gentleman. He uses old techniques and doesn't cut corners like some of the newer companies.

I was out of town and our washer wouldn't perform a hot water cycle. The technician from JGF MECHANICAL SERVICES - MD, 240-586-1415, came out and saw that the washer was apparently working because one cycle started. The technician didn't use the available diagnostic mode on the washer to display diagnostic information. After I returned home I was able to troubleshoot our washer today, after a few minutes searching the web, I found how to enter diagnostic mode on our washer and immediately found Error Code E2 F3 indicating the inlet water temperature was incorrect.

I've been with HMS Home Warranty for about two years now, since I bought my house. Submitting a claim was easy. Everyone has been really nice and the contractors were great. I had a claim but it ended up not being under the warranty.

Submitting claims with HMS has been easy. I have been with them for five years and for my most recent claim, I had a leak in the bathroom. It took a week for someone to come out because the first person never came. He said that he was gonna call me right back. It was on a Thursday and by the time Monday came, he never called back. I had to call HMS and let them know that he never returned my phone call. Other than that, I don't have any complaints about HMS.

When I had six 21-year-old boys, one decided to get sick and another one decided to take wipes and clean it up. It went down my toilet though and flooded both my toilets and my showers. I called TotalProtect and they worked it out. It happened at 10:00 and they had to keep me on hold. At first, they tried eight people and it was panic. The only person I had that can come out couldn't until 9:00 AM. I said that I had no working toilets and TotalProtect just kept calling and calling. Then they called back the 9:00 AM guy, who then called one of his guys.

Everything has been working very good with TotalProtect Home Warranty. They have great customer service and I’m happy with them.

We had an issue where we needed a plumber and it went well. The contractor was good. The previous homeowner purchased HMS, and then it was transferred to us.

TotalProtect's claim process is super easy. However, if I call customer service about an issue, I get a different person each time I reach out to somebody and I have to do the whole spiel as to why I'm calling all over again. They should have a certain person to reach out to or if I reach out to somebody, I should be able to directly contact that person again about the same issue. But for the most part, everybody has been very nice and helpful when I have called. I've had TotalProtect for about eight years and had an issue one time, but it got resolved eventually. One of their contacts did not show. But they finally got me in contact with a company. I was very happy with that company though. They came out in time, were very professional, and got me taken care of right away.

The experience with TotalProtect went pretty good this time. It wound up there was a broken wire on the furnace and the thermostat was bad. The contractor was okay. It was him and his son that came. The one thing he did do right off the bat was he inspected the furnace to make sure it was even safe to be operated before he did anything. I appreciate that because that way, you know that the furnace is in good operating order. He's not gonna do anything with it. Then he fixed the broken wire, but he stopped at that point, and I had to call back in two days to have him to come back out. He came back out, and this time he kindly let me talk to him a little bit as far as what I thought. He got looking at it and agreed with me then that that was probably the problem. He repaired it and it's worked fine ever since.

Calling in my claim was great and the customer service was great too. A-1, the last company they sent out, did a good job. But the one they sent out the first time sucked. That guy, when he came out, he did not want to do the job. One of my drains is in the front of the house and he did not want to snake that. He did not want to snake my toilet again when he came back. I was like, "I think the problem would be solved if you guys either pull the toilet up." He had to do that, but he didn't. And then, he came back a second time. I asked him if he could snake the toilet again, but he wouldn't. They were lazy. I then told HMS that I never wanted them to come back and asked if they could send me somebody out.

When we purchased the house, our Realtor recommended we have the owners of the house purchase a home warranty before we bought it. That was where we got the HMS. It’s super easy to submit a claim. I don’t have to call anybody. I can just go online, submit the claim and I'm done. Every single contractor I've had has been amazing. I would absolutely recommend HMS Home Warranty because it’s been the easiest. I would never want to do these repairs by myself.

The people that we purchased the house from had paid HMS Home Warranty for one year. The warranty expired after a year and I repurchased it again. And I've now had service for over a year. On January 1st, the furnace went out. We were in the middle of one of our patented polar vortexes in Wisconsin and we had no heat. It was a very frustrating situation because we were extremely cold. With the wind chill, we were in the negative 30s at that point, and I have kids. Luckily, we had a fireplace. But we didn't realize that they had no HVAC providers in our area at all to come and work on it. The only numbers they had were people that were over two hours away, and those people laughed at me on the phone and said they were not doing it.

Whenever I submit my claims with HMS they send someone out as little as a day or as long as two weeks depending on what the issue is. With my recent claim I had a blocked-up toilet, and it took a little less than a week. The contractors were very satisfactory. I’d have the same crew back again without any hesitation at all. Occasionally they will refer me to someone who doesn’t service my part of the world. Their geographic locator system doesn’t always work right. I’ve had that happen twice. But overall, HMS is pretty good in terms of the technicians that eventually get here.

I've had TotalProtect for a long time and I've never had a problem with them. I also refer them a lot. The latest claim was to fix a toilet that wouldn't flush. This claim went very quickly and was fine. The contractor went and got a part from Home Depot and came back and fixed it.

We had another home warranty before and we switched to TotalProtect. We've been with them for four years and so far, everything is going good. We never really had to make a claim until recently and the process was seamless. We were really excited that it went really well. Submitting a claim to them was easy. I even did it online and they responded within 24 hours, which was good. It was less than expected. I like that TotalProtect chose whoever was closer to the area. They had chosen Sears service center to come check our microwave out. But two days had lapsed and they didn't call us. I have teenagers so I needed the microwave fixed, so I had to call back. But after they finally got someone down, it went quickly, within 48 hours.

I've had TotalProtect Home Warranty for 15 years. It was pretty good when filing a claim. I just called them up and then they got someone out here pretty quickly for me. It was on a Saturday, so they couldn’t get them out till Monday, but I understood that. The representatives were very nice. I was happy with the whole experience. The technician was also very friendly and everything you would expect from him. He came out to fix my furnace that quit. He just put a couple new parts on it and it was running.

HMS has been the best thing ever. We used it when a couple of things broke and it couldn't have been easier and more helpful. The most recent claim was kinda two-part. We thought our heater broke. The contractor came out and said it was the thermostat. That worked for a few weeks. Within a week of that happening, our dishwasher broke. Our dishwasher a two-door one and kind of hard to find, but it got taken care of no problem. Then the heater started not working again. As it turned out, it was a heat vent so the contractor came back out and fixed it again. The second tech was much more thorough than the first. And because we’d already made the initial claim, they didn't charge us the $100 to come back out for the second one. HMS has paid off and I couldn't be happier with my experience.

I've had TotalProtect since we bought the house in ’93. In the beginning, submitting claims was good. Then, it was kinda bad for about a year or so. Some people must have complained because the service is back at being good again. We were happy with the last time we did a claim. We had 3 guys come over to fix our washing machine. The 1st guy was young so he was really inexperienced. He ordered 2 parts but one part wasn’t necessary. The next guy wasn’t that experienced either. We asked for an experienced guy and when the final parts came, the 3rd guy was great. He was probably in his 50s and knew exactly what to do. He found the problem right away and put in the parts. He was probably done within less than two hours. The washing machine is now working perfectly. I even did three loads yesterday. Thank goodness ‘cause I didn’t have my machine for about 10 days.

I’ve had HMS for a couple of years now and Titan Heating & Air, the first HVAC system company that they sent out, was terrible. They did some shady things to my HVAC system. There was supposed to be two capacitors and when my system wasn’t working, they ran everything to one. So, whenever one part of the system would cut on, they would cut on the other part. My utility bills were $600 a month and I didn’t know why for a year, Eventually, somebody from Sears came out and looked at it. They told me that they couldn’t touch it because somebody else did the work wrong and they didn’t wanna be liable.

We paid for three years of coverage upfront to lock in a lower annual rate, $200 deductible. Eight days ago our heat stopped working, as of now we are renovating so not staying there. It took three phone calls over five hours to have them authorize a local tech to come and assess the problem. The tech was given authorization to purchase the part. Of course, before the tech even looked at the heat pump, a $200 check had to be written. As of now, no one knows where the part is, the local tech will not return phone calls but the $200 check was cashed. No painters or other contractors will work until the heat is repaired. So the longer we are without heat, the longer the stop in renovations and the longer we pay a mortgage on a place we cannot even live in.

Initially, we submitted a claim to Total Protect through the email account. I never got a response so I finally dug out the information and called. As soon as I called everybody there took care of what they were supposed to take care of. But, our problem is still not fixed. Our lights are still flickering but they’re not going out and staying out. The tech they sent is still waiting for the electric company to come out and hang some kind of box on the outside which would tell when the fluctuations occurred and where they are occurring. They haven't shown up with that yet though. I've called twice to remind them. Still, Total Protect's service has been fine. The gentleman who came out for them has been very professional and has done an excellent job.

We saw TotalProtect Home Warranty on an ad one time and we applied for it. They’re perfect. The contractor for the water heater claim was excellent. Submitting the claim was also easy and to the point.

HMS Home Warranty's contractor came out for a dishwasher because it was stopped up. He was fine and he was able to repair it on the same day.

TotalProtect is okay. It used to be that you could call and get a representative, but now they have it online. Now, I tried online and some of the representatives that they got service were not very good. If you go out and look at them, they got bad reviews. So, I'm having to check now every time I get somebody before they come as to if I want them coming or not. This time I called for my heater and they sent someone out before the Christmas holidays. The little guy came in, looked at it, and said nothing was wrong even though something was wrong. So, this month I called again, and I did not want that guy coming back. They gave us someone else and that guy was wonderful. He came in and he immediately knew what was wrong. He got the part and fixed the heater.

I have a good friend who was my real estate agent when I was moving and she paid off the first year with HMS Home Warranty as a housewarming gift. Most of the contractors they've sent have been respectable people who come on time and clean up after themselves. For the most part, I'm very happy with all of them. Also, pretty much everything I've called about, HMS has covered. They're also timely about getting someone within the next day or two. The only item that I had an issue with was my stovetop. It was sparking and I had called the fire department. They disconnected it and took it out of the house. It was a big expense, but HMS said they won't cover it because it was removed. Other than that, I'm very happy.

We bought our house in the middle of December and we wanted a home warranty. We even financed it with our loan to make sure that we got one. We were told that HMS was the best company to go with. We’ve had two claims and they were both for the heater. They resubmitted the work order. Then, they came and checked it, and there was something wrong that was completely different. We had the same guy come both times and he was absolutely wonderful.

The reps are very helpful and friendly. It doesn't take any time for them to come out. When they say they're coming out, they do. Only thing that I notice is that I should've looked at the book first 'cause when I had problems with my AC, I was thinking that everything was covered. And then they told me the module and all that wasn't covered. It was disappointing, but other than that, it's been fine.

So far, so good. Everything's fine and it was easy working with the technicians. The technicians know what they're doing and they listen. Their time was also very reasonable. The process of putting a claim worked well too. The new company is a little bit different though, and I haven't had too much exposure. But the calling before the change was real top-end, quick and easy. The company is depending on me going online to do this. But I cannot look at both of my contracts online at one time. I have to log in two different log-ins to look at two different contracts. And it's easier always for me to talk to someone rather than type. And so, you're being forced to go online to do what I'm doing. It hits me the wrong way sometimes. I don't like it when companies do that. I would prefer an option.

I've recommended TotalProtect Home Warranty to all my friends. I've had them for four years now and they've been terrific. It's efficient with their customer service representatives. I had a claim regarding my heat that was not kicking on and it took a couple of hours for someone to come out to service it. The company I used was fabulous and their technician was amazing. The heater is working now. I have another claim and I'm waiting for a callback but I was on hold with them for 25 minutes. I still haven't gotten anybody so I had to hang up.

I've had HMS Home Warranty since '01 and I've been impressed with the customer service. I have a bedridden husband and every time something breaks down, a caseworker calls me the next day to make sure that the contractors came and that everything is working. My recent claim for my sauna that stopped working was excellent. We live down in the basement and it's cold. So, we had heaters running. HMS assigned me a caseworker who called the contractor and made sure that the part needed was coming. That caseworker made sure that HMS kept me up-to-date and that the part came quicker. She called me every day until it was fixed.

I call HMS over a week ago to start a claim for a plumbing problem. The first contractor they had me contact no longer deals with them. The second contractor doesn’t do any kind of work on homes with wells. I’m still waiting. Water system still down. They said they would call or email when the dispatch section finds someone, nothing so far. My 2 month old grandson is staying with us, very inconvenient.

I wanted a warranty for any types of repairs or breakdowns that might occur to try to save money. When I was talking with other people, I was told not to go with one company because they didn't fully cover everything. Then I read that TotalProtect does and that they cover any other type of service whenever something breaks down, so I went with them. I have them for a while and submitting a claim now is very easy because I do it online. Then I get the immediate response from the email and I contact the service provider.

The TotalProtect technicians I've had have been excellent. But I'm a little bit uneasy with those working with air conditioning in Alabama. I had a problem this summer with the AC which was leaking water. It was a stopped up pipe. The young man sent to us insinuated that TotalProtect wouldn't cover it and that they'd want pictures. I've never had that problem before so that concerned me. Also, Birmingham is a big city and the air conditioning people that provide service are from Tuscaloosa which is about an hour away. In the end, I went ahead and had my AC fixed separately. But for all the years that I had been a customer and for the $125, it certainly should've been covered. Then in January, I had a claim for my disposal that died and the contactor put me in a new one. They also unstopped drains for us and replaced my dryer several years ago.

When I bought my house, HMS Home Warranty was included for the year and I continued. It's easy online to submit a claim. I've had issues with the website in the past, but not this year. Also, this year, the contractors were great. Last year, it was not. I had to switch to somebody else because they didn't follow through. They weren't in service anymore. I called and called, but nobody got back to me. I had to call HMS and get somebody else. It deterred the thing being fixed for a week. But HMS has been great. One of my neighbors has actually, since moved in, signed up for it. Sometimes, it's been a little awful with HMS, but you gotta take it with it. When I have an issue, I call them. It takes a while to get through, but I do get somebody.

I will be with HMS for 22 years this March and as a woman who lives alone, I feel comfortable having these people come into my house who I don’t know because I know that HMS has researched them and they’re keeping track of them. You can do your claims online with them but it’s easier to call. I recently had a claim for the faucet. It won’t turn on and it took HMS a day and a half to send someone out but it wasn’t their fault.

I called about a plumbing issue, and they told me that nobody was available in my area. Eventually, I found someone, but they couldn't come out for a few days unless I paid an "emergency fee", to which I contacted HMS again about this, and while trying to understand whether the warranty covered this fee, the customer service rep hung up on me. Save yourself the money and the time, as I'm out $500 for the repair, but it was still less than the warranty costs.

When the first reps from DMV Heating & Cooling came out here, they did the job but they didn’t install things correctly. It was causing my unit and my gas furnace to have more issues. I had a neighbor of mine come by in November and he mentioned that my pressure switch was bad but when DMV came out, they did not switch the pressure switch and it should’ve been switched back then in November. We had no heat for two months. We had to wait for a part that had to be ordered and it took close to a month. My four-year-old was the first one to get sick and then the rest of us started getting sick and it was because we didn’t have any heat in our two-level home. The portable heaters were not doing enough because it was just cold and this was in November and December time frame where the temperatures dropped really low.

My garbage disposal was not working in my rental house, so I made a claim to HMS Home Warranty. The contractor came and fixed the issue the next day. He had done work for me before, and he came when he told the lady that he would.

A couple of years back, we had gotten hit by Sandy storm. My mortgage told me about the TotalProtect and I thought that I have brand new appliances and wouldn't want anything to go wrong with it. I figured, why not? I've had it for about six years and everything has been great when submitting a claim. The first time I filed a claim, the refrigerator was getting a lot of ice in the back. I noticed that my vegetables and things were getting frozen. I called TotalProtect and had an appointment set up. For my second claim, I also had the refrigerator checked. Their contractors have been wonderful.

My husband signed up for TotalProtect and we've had them for several years now. We told my brother-in-law about it, and he signed up for it. Having TotalProtect, I don't have to look for somebody. I can just call them and they'll find somebody to fix my issue. My refrigerator icemaker stopped so I called TotalProtect and they gave me the name of this company that they authorized. I called them and they came. The contractor was fine. However, it took a while to get the parts for the guy to come back to complete the order. Also, I didn't realize that it was $75 copay when we had service and now it's $125.

So far, everything is going well with TotalProtect. We've had two different case that we had to call, and right away, everything was taken care of and everything is still working well. The contractors did the work well, they were cordial, they got in, took care of everything and left. Submitting a claim is fairly easy too. TotalProtect should keep doing what they're doing.

The only problem I had with HMS was that when I purchased the product, for some reason, they had my wrong address. When that got corrected, I still never received any welcome packet or anything to know how to use the system until I called in. And I called in because I had a problem with an appliance. But after that, everything was seamless. Once we got it straightened out about what home they were insuring, then I was fine. I appreciate the work and if we have another claim, I will call back.

I’m Hispanic and we don’t believe in insurance at all. I never had insurance. One of my co-workers told me, “Why don’t you get one of those home-protect-plan things because they cover a lot of things.” And then, I was like, let me try it out, just in case. I looked it up on the internet, and I saw TotalProtect, and that was it. And then, sure enough, a couple of months later, my heater went out. They came and they fixed it, and ever since then, I was like, I’m just gonna keep it and it also covers a lot of things. To me, if something happens, I just call, they come and they fix it. It’s also good craftsmanship. The work is really good work. And then, if it acts up a week later, they’ll come and the work’s guaranteed. I know I don’t have to pay out of pocket. I like that.

I never bought a home before and I wanted to make sure if anything happens, I’ve got a warranty. My Realtor said HMS was the best one to work with. Filing a claim was fast. I made a phone call after 5:00 and somebody contacted me around 6:15 to say that he would be at the house around 10:00 the next morning. And he came. He did everything and said if we have any problem, to just give him a call. The claim was something with the furnace and it's performing great now. HMS is good to work with. They're reasonable.

TotalProtect has been a good program. Over the years, I’ve done three claims. The two were easy, while we had little issues with the other one -- it took longer to get paid for the item, but they paid eventually. The personality of the claim reps was very professional, and the technicians did the job well. This warranty company, however, didn’t have the maintenance thing where someone will come out and take care of something or check it yearly, like in the summer and during the winter just before the season starts.

Filed a claim today due to refrigerator going out. They sent me an email and text, gave me a claim number and told me to call 1st Millennium Home Services LLP (888) 511-6155. This number is not in service. So not only do I not have a working refrigerator, I don't have a repair company to contact for my claim. No number to contact HMS directly, I have serious doubts anything will be done. I tried looking up 1st Millennium Home Services, cannot find it, only a healthcare company. Sounds like a scam to me. I doubt I could even get a refund for all the money I've paid to HMS, I could buy a brand new fridge no problem with all the money I've paid to them over 3+ years. Not happy at all.

Finally got to use our plan for our microwave that went out in November. I was never called to set up an appointment, I had to call and get an appointment. We have renters in our home. The repair man came and was told to our renters that the part would not come until 3 months later. I informed the company and was givenan option of $275 or replacing te microwave. We opted for the $275. We have yet seen a check from Total Protect Hone Warranty. I called 3 times and was told check was sent out. The first check I was told had a stop payment and that a second check would be issued. I did not recieve the second check. I was also told that the company changed it's name. Third call I made I requested to speak with a supervisor and was told I wasn't able too and was directed to accounting. I left a message and have not yet had a return call. Money was pulled out of our pockets to purchase a new microwave. I'm so tired of yge run around that I'm getting and will be talking with someone from Better Business Bureau.

We made a claim on the warranty after noticing water hammering in our pipes when running the washing machine. The warranty company sent a plumber from five hours away, who showed up with little to no equipment. He listened to the water hammering occurring, looked at the water shock absorbers behind the machine, and looked for the access in the wall and then looked at the main pipes in the garage outside. He advised warrant company to have a washing machine technician come out and look at the washing machine intake valve, which led to a delay and additional deductible fee. The washing machine was normal, the washing machine technician measured the house his water pressure is over 100 psi. We personally then dug over 3 inches of dirt off of the house’s water supply pipe leaving the water main in the yard by the street. There, we noted that there was no pressure regulator as there should be. And therefore we suspected the problem was actually due to high water pressure coming off of the water main to the entire house. We contacted the warranty company, noted that the original plumber was not particularly interested in addressing the problem nor brought the equipment to conduct a thorough evaluation (such as a water pressure gauge) or conducted a thorough evaluation on the day he came. He did not measure the pressure nor did it appear that he looked for the missing regulator in the yard. Therefore we requested a new plumber. Initially we were told by the company that they would find someone else. No one contacted us and we contacted the warranty company a week later. At that time they told us no there was no details in the notes about looking for another plumber and we had to stick with the original contractor for the job. We are now at an impasse, the job is not been completed, we are still told by the warranty company that we have to stick with this seem inept plumber. No new plumber has been assigned and the company is not considering assigning someone else to the job. We have asked for a refund on our policy since they will not provide a competent worker and they have refused. They also told us there would be a cancellation fee for the services.

It's going well with HMS Home Warranty. My Realtor hooked me up with them. When the heating went out on the house, I called them up and they took care of everything the same day. It went well. The contractor was professional and took care of me.

I've had HMS Home Warranty for many years. I took it first ‘cause I had a really old house, and they came through for that. And then I moved to a condo and they’re here if I need them. And it’s nice to have, even though the price is going up. When I submit claims, I do it over the phone. I've gotten really good customer service. The people that were sent to look at my washing machine were wonderful. I think they were new in the area. They fixed it but it wasn’t really fixed, so they came back a couple of times. And now, it’s perfect. Also, they didn’t charge me more. They just said it was their fault. I would recommend them highly.

Those guys for the heater were on the ball. They were here the next day to fix my heater and they were so nice. They’ve been here before, I think. So, Totalprotect needs to hang on to them. But this other guy that they sent me at first to fix my washing machine was a shyster. Then they got Sears out which they came according to schedule and then TotalProtect opted for me to get a new washer, which was fine. Everything went well after the shyster was taken care of, and I was able to stop going to the washeteria. After I complained about the shyster guy, TotalProtect got on the ball then. So, right now, I’m content with TotalProtect. It’s better than it was when I had my garbage disposal that took six months to fix. With my garbage disposal, these people came out, looked at it and never came back. But eventually, it was taken care of. What they need to do is make sure that whoever they send out are reputable.

Our refrigerator was not cooling, and it was not challenging when I called in my claim. Their contractor came out in a timely manner. He was quiet, but he communicated and was friendly. He was great to work with. They had to get the parts, and then they came out and installed it. The unit seems to be working fine now. When I first went on, however, some of the items on the list that TotalProtect gave me were a little confusing.

We've had HMS Home Warranty coverage for six months now. Their customer service has been good and they've been scheduling the appointment for me. I actually have somebody coming today for a claim. So far, I’ve only had one completed claim. The gentleman who came was knowledgeable and was able to fix my issue quickly. Currently, my experience has been very good.

We've had TotalProtect for 30 years and I've had different contractors. Most of them could be better. When looking for a home warranty provider, we should look from all over very well. They're very expensive plans and after this amount of time, we might as well stay with it until the mortgage is gone.

I got HMS when I bought the house and it’s been almost 5 years. I’ve only had to use them maybe 4 or 5 times but I wouldn’t go to anybody else. I get calls from the electric company or Ohio Edison or Columbia Gas and they’re always wanting me to do this but I said, “No. I have a home mortgage and they take care of everything.” I have never had any problems with anything.

I did an online claim for my heating and air to TotalProtect. It went well. The contractors contacted me almost immediately, and they came out like the next day. They were very good, very knowledgeable and seemed to do a great job. They had to replace the unit and the installation went really well. They did quality work. On the first claim, I had a charge I didn’t really expect, but it was in the fine print where I had to pay for some ductwork stuff. But all in all, it came out good.

I have known about HMS for over 10 years and I sell real estate for a living, so I've also used their warranty for multiple homes. When we had a refrigerator that was not cooling, I went online and filed my claim. Their contractor called me the next day. It was over the holidays and so I had to wait about a week for them to get there. Then they had to order parts, but we've gotten to it. Overall, the service guy was good and very courteous.

It has been one thing after another with our home warranty. We have received no benefit from purchasing the warranty. Service providers don’t show up or answer phone calls. I can’t talk to anyone important enough at HMS to fix the issues I’m having. Customer service representatives do the same thing I do with no success. We have not had hot water in almost a month. We can’t flush our toilets when it rains. Did I mention I’m 7 months pregnant??? HMS has not helped a single bit in resolving the issues we’ve had under our warranty. It has been a complete waste of money.

I would give no stars if that was an option because HMS is terrible. HMS was the warranty company provided when we purchased the home; the compressor in our heat unit died and we placed a claim. We paid the astronomical co-pay and the claim was covered. We have now been almost 2 weeks with no heat because HMS has not released the PO to the HVAC company to get the parts needed. HMS gives us a different story each time we call, and we call everyday. They are a scam company who prey on homeowners with promises of assistance that are empty. I will never renew with HMS and I will preach it to the masses to not purchase an HMS home warranty.

TotalProtect's contractors were prompt, efficient and courteous. I recently had a claim with the washer. Submitting the claim was very easy. The gentleman who came out was a very kind person, not very comical, but he was easy to talk to and was very accommodating.

When I submit claims with TotalProtect, I do it either on the phone or online. For me, it's easy. But there are some issues with the way the system is logging things. When my husband did it, he called and messed up. He said dish machine but it logged in as the laundry. When he called the people to fix it, originally it was for a heating element. They came but then the next week, it crapped out so they charged us for the dish machine issue, which charged it twice. When we got in touch with TotalProtect, we were told that since my husband logged the wrong problem, they didn't determine it was the same issue. It wasn't the tech's fault though 'cause they wouldn't know unless they get the symptoms.

The heating and air conditioning and the electrical contractors from HMS that I've used are great. But some of the appliance-specific contractors are not so great. It might have to do with the size of the companies that are part of their vendor list. They're small mom-and-pops companies servicing appliances and they're stretched a little too thin. Their knowledge levels are not so hot but it's adequate. The last claim I had was for a refrigerator. The contractors were grumpy and they didn't like to do repeat service calls. But when it was done, the fridge was running and performing properly. Still, the value of the warranty is good although there have been some issues in the past. It's a good investment and my needs are eventually taken care of every time I've used it.

HMS was part of the contingency when I purchased this property. Submitting a claim to them has been easy and straightforward. Everything has worked out timely and their contractors have been fine.

HMS kept the claim in research for too long. They did not provide timely update. When I asked to speak to the supervisor, I put on hold forever. Their robo system for processing the calls does not work well. It kept picking up wrong address.

Our realtor looked up HMS and for the benefits that it had, it was the best one that he found. The claims process is relatively simple. The first time we called in, I spoke to one of the customer service agents and told her what the problem was. She filed the claim and the contractor came out. They did the job in a relatively short period of time. The only thing was that we had to wait a couple of days when we were waiting for parts. We had a hot water heater that broke so they came in and they replaced it. They put in all the accessories that went with it and it went really well. We also had our freezer that went out, but it wasn’t covered. HMS has different plans and you can add a freezer in their plan, but we didn’t have that initially so the freezer wasn’t covered.

I got an HMS Home Warranty for my peace of mind. However, their claim process is poor. I don't get to talk to a person. There's always a number to call and leave a message, and that's impersonal. Since HMS is the one sending the contractors out, I'm at their mercy. But if it doesn't work, I can call them back and tell them that I need someone else. So far, some contractors that they've sent out were good, depending on the trade, and some were worthless. The better trade that I've had come out was the plumbing, which I was satisfied with. And the worst trade was the stove repair.

I called them and the representative was good. We got the home warranty and I had no issues with my claims. The technicians were cordial. Everything got done and I paid my copay.

Submitting a claim with HMS Home Warranty was a positive experience. Also, I’ve used the contractor they use before and it’s fine.

I like that I can submit a claim online and that I don't have to talk to anybody. The guy who came to my house to fix my dishwasher and stove was very polite, pleasant, and professional. I also had a claim for my refrigerator but they had put it with another person, so I emailed them back to see if he could do it, and they did. Everything he fixed is working very well. When a person has multiple claims, TotalProtect should try harder to put it with one person. I shouldn’t have to call them back, and they should have automatically given him all three claims if they are able to do that kind of work.

I was able to do the claim online which was quick and easy. They told me an exact date and time, and the contractor that came was great. They came out at the date and time they said they would be there, and had it done in an hour.

Submitting a claim through TotalProtect is easy and I like it. They are good with their customer service because when you call, they send a text back, you then put it on the phone and the people call or you call them. They have sent someone out already to check my new furnace, and then change the socket for the electrical for another claim. They have been wonderful.

HMS came with the house and it was good for one year. When it came due to renew, I renewed it. When my garbage disposal went kerflooey right around Christmas, I filed a claim on Christmas eve. The contractor was out here the day after Christmas to look at it and repair it. He was a nice, very helpful, young man. He was also the owner of the company that came out. He fixed what the problem was and showed my husband what was wrong. Next time, my husband could probably fix it without having to file a claim with HMS.

My Hot Water Tank broke on 1/15/20 (Wednesday)I contacted Total Protect that evening around 2047-2100 and was told that my situation would be place in a EMERGENCY status, the young lady tried contacting 3 different companies to get them out to my home, neither company answered, she stated my claim would be turned over to another department to be worked through to get someone out to my home, by 10:00 the following morning 1/16/20 I had NOT heard from Total Protect so I contacted them yet AGAIN, the customer service agent contacted 1 of 3 companies yet again, I ended up with RT&T Plumbing they came out the same day 1/16/20 about 11:10 and immediately contacted Total Protect and stated my Hot Water Tank needed to be replaced, they stated they would contact their DISTRIBUTION Company to order the Tank and email RT&T when to pick it up, by 1600 I had not heard from Total Protect nor RT&T so I contacted Total Protect yet again, I was given the RUN AROUND, Spoken Too RUDELY, told that my Water Tank had to be ordered, I explained I DO NOT HAVE HOT WATER and my FAMILY and I ARE HAVING TO TAKE COLD SHOWERS, I asked for a SUPERVISOR and I was CONSISTENTLY told that the SUPERVISOR was BUSY taking OTHER CALLS and that the SUPERVISOR wouldn’t be able to get my TANK any FASTER, I asked WHAT CONSTITUTES AN EMERGENCY in their eyes because I deemed this to be an EMERGENCY and I was told my claim was placed in a EMERGENCY STATUS! My family and I took COLD SHOWERS yet AGAIN, I contacted TOTAL PROTECT the following morning 1/17/20 and was treated with the same GARBAGE but at this point I was LIED to by Shawn and LaTASHA stating the email was sent to RT&T at 11:14 that the Hot Water Tank was available to be picked up, I contacted RT&T no such email was sent! I contacted Total Protect yet again that evening when I got off work and stated WHERE IS MY HOT WATER TANK? I DO NOT WANT TO HEAR ANYMORE LIES NOR EXCUSES, I HAVE BEEN WITH THIS COMPANY FOR 4+ YEARS NEVER MISSED A PAYMENT AND HAVE USED YOU GUYS 3/4 TIMES AND I NEED SERVICE NOW THIS IS RIDICULOUS THAT IM PAYING FOR A SERVICE BUT IM NOT BEING SERVICED!!!! I was LIED too yet AGAIN by STETSON that the email was sent at 11:33, so we went from 11:14 to 11:33 with this IMAGINARY EMAIL, so I call RT&T and give them WHAT FOR about my TANK and they tell me they received the email at 1633 and the Distribution Company CLOSED at 1630 and they are CLOSED on the WEEKEND and my IMAGINARY Tank can’t be picked up until MONDAY!!!!! Beyond ANGRY is what my family and I are feeling at this point!!!!! This Company is GARBAGE!!!!!!!! My family and I have NOT had HOT WATER since 1/15/20 here it is 1/18/20 as I sit and type my review and we will NOT have HOT WATER on 1/19/20 and probably NOT 1/20/20 as well because I’m being told LIE on top of LIE on top of LIES from a company that I have been paying MONTHLY for 4+ YEARS and I CANNOT GET THE MUCH NEEDED REQUIRED SERVICE BUT I BET WHEN EVERY LAST EMPLOYEE ON UP TO EXECUTIVES TURN THEIR HOT WATER DIAL, THEY HAVE HOT WATER!!!!!! I cannot EXPRESS ENOUGH, DO NOT WASTE YOUR TIME OR MONEY WITH THIS INSENSITIVE, LIEING, LAZY, HORRIBLE CUSTOMER SERVICE COMPANY!!!!!!!!!

I had a home warranty and later on, when they changed my mortgage to a different company, it was no longer bundled with that. They got with a company and they had a sweetheart deal. Then they changed up over time. I got less and less and paid more. With my stove and air conditioner, I had to deal with this company locally here that said they didn't work with the other company but they work with TotalProtect. So, I got with TotalProtect and I stayed with them. They’ve been pretty good overall. When my air conditioner went out, I had to get a second opinion. They said they were providing me a name but this contractor was no longer working with TotalProtect. But it was okay. I had a good servicing agent and I was very pleased.

TotalProtect has been okay. I've had them for almost 2 years. However, I had some issues with the contractors coming out. The most recent one still hasn’t resolved the issue. I feel like I keep on having to pay again to try to resolve the same issue, and the guys just don’t have the expertise to fix what the problem is. I’ve had my dryer worked on three times and it’s still doing the same thing. They all say that it’s fine. The first two times, they sent the guys back to do the work as this warranty worked. But this last time, I had to pay again to have another company come out and work on it. They guy told me the same thing - it was fine. They don’t have a resolution for me. So, I’m not happy about that.

I submitted claims via the website which was pretty informative. They recommended somebody to use and getting a hold of the contractors was pretty easy. The contractors were reputable and professional, and I’ve kept their contact information if something were to ever happen again. However, when my heater broke, I thought HMS would cover everything. But I had to look into the policy and it was just material only, so I had to pay labor out of pocket.

HMS Home Warranty was recommended by the Realtors that was in our house. This was the one we picked 'cause there was more coverage and it was lower priced. When submitting claims, which I've only had to do it a couple of times, I just do it online usually. It will either give me a referral to call. If there's no referral in the area, then I call in and submit a claim. The online portal is pretty easy to use.

I reported two problems to TotalProtect, one is for the bathroom water that was not going and then a dishwasher issue and I paid $150 for the first time. They said that $150 is only for the bathroom issue and that we needed to pay for the washer. I ended up paying $258 from out of my pocket. ServiceMaster Plumbing was very bad. We had a cleaning and we were dealing with the sewage then. The moment they came in, they did not even look at what the issue was, they were asking for money. I paid $150 and told them that it was for the deductible. And then, they said they need to get a washer and then they went out for about two hours. After two and a half hours, they came and said that they have the washer and then they fixed it. And then they started saying, “This is not covered in the warranty.” It was taken care of but I had to pay out of my pocket for them. Overall, I am satisfied with TotalProtect. But at the same time, there are small nuances.

I've been with them for over 10 years and I really like their service. The only thing I don’t like is that when I call in, there are still several tickets open and there shouldn’t be anything open. That’s very annoying. I also spend a lot of time yelling at the phone system because there’s nothing relevant there in all the pre-recorded stuff and it’s very frustrating. I don’t wanna have to be waiting and waiting to talk to a live person when that’s all I want and need. Still, TotalProtect has good service people, companies, who try to get there as soon as possible.

I used HMS once and though it started out rocky, it ended up perfect. I lost my hot water during Thanksgiving week, and I live in Virginia so it was a very cold temp. I had company coming in for Thanksgiving involving an 18-month baby, and I had no hot water. It happened at 5 o’clock on a Saturday and I couldn’t get a hold of a person until Monday. Everything was automated and one of the contractors that they assigned to me said on his recording that he wouldn’t respond on Monday morning. That wasn’t responsive enough. I call that an emergency. My realtor got a hold of a number with a person, but my paperwork only gives me automation. It allowed me to use the contractor that had already been to my house, and he said he’d come, unlike the other one that HMS assigned to me. He would come right then on the turn of the dime Saturday night.

The claim was no problem at all. I did it over the phone and the contractors were awesome. They were on time and did exactly what they said they were gonna do. However, I've been trying to get a copy of my contract since October 1st and I've called five times. Every time it's, “This is the last time you'll have to call.” I called just this last week and I still have not gotten a copy of my contract. I'm very happy with the contractors, but I'm very dissatisfied with HMS.

The only problem I’ve had with TotalProtect for 15 years that I've been with them was getting contractors to respond to me. I’ve only used them a handful of times, but mainly for my AC and heat. I have an old house and all my stuff is old. My AC was 25 years old. It was still going, but it got a leak. They could not figure out what was causing the leak but it ended up being my main coil at the top of the furnace. It was leaking into my furnace and that was also what caused the problem with my heat. The water leaked into the motor which rusted the motor up. So, that was part of that too. But I didn't claim it as that. I did a separate claim.

Awful! No longer managed by Sears – now out of business. Purchased Sears home warranty before they went out of business, had to cancel. No choice after. My heater went out. I could not reach anyone by phone for 6 hours. Hung up or transferred me overseas, etc. Then I was told they had no repairman in the area and I could choose one. I sat in a home in 13 degree weather without heat for 2 days! I paid the cost to repair 400-600 which was never reimbursed until a year later after numerous calls and emails.

I'm sure total protect is a great deal and warranty to have. However, they insist on using a local third party to determine what is wrong before sending anyone out to fix a problem. It is apparent they use the cheapest snails person who will charge the maximum deductable rate (far more than anyone else). In our experience this third party contractor determined nothing was wrong but tried to up sell us for several thousand dollars instead. This in despite of the fact that two other inspections found an issue and agreed on the issue. If you can't receive service then there is no point in having this service.

After my last review which was not favorable they did contact me. They did issue payment for the work I paid for. I will still have to give them a less than favorable rating. The years before this incident I gave nothing but High ratings. The customer service, the quality of the product replacement and the repair people that came here were all excellent. This time not so much.

We called CCHS to put a claim for a broken gas burner and no heat in our home on 01/02/20. They sent an incompetent service tech on 01/04/20. 2 days no heat. Tech said he needed to put claim for someone else to come and I paid him my deductible. Following day house temp was 56. Called company and no report or help. Called again on the 8th, again no updates. 7 days no heat. We had to get someone to fix boiler. I called company again for reimbursement on the 15th and they still didn’t have any info on my repair. They said the tech never sent his report.

I called TotalProtect, told them I had a claim, and I was provided a couple of service providers that I had to choose from. It was easy and I was good to go. However, one of the providers didn’t call me back nor engage for about a week and a half. So then, I had to call TotalProtect back and switch to get a different vendor. They did what was necessary.

They're quick and efficient. You get a quick turnaround once you submit your claim. And then, once you contact their vendor, their vendors are expedient as well. So, they expedite whatever your service is and make every effort to solve your issue and get you back into working order. I had an issue with my washer and dryer, and I put the claim in on a Saturday. Within hours, I got a phone call from the vendor, and the vendor went out the very next day on a Sunday morning. They fixed the issues a half hour early.

The washing machine was making a noise and it was like the third or fourth time it has done it. It happened a year before and the year before that. The people kept saying they were replacing a little plastic gasket on it and it kept wearing out. I did a claim online and then I called to follow up. TotalProtect's contractor was good and was able to repair it on the spot.

The company was very responsive after my complain on the ConsumerAffairs and resolved the issue in a timely manner.

My experience with TotalProtect is sometimes good, and sometimes, not so good. Years ago, I had some minor stuff done and it worked out. But recently, I called them because I had a leak in my kitchen. I was told that the faucet needed to be replaced and that wasn’t their responsibility. Subsequently, I paid the guy 100 bucks to come out and tell me what he couldn’t do and I still have the leak in the kitchen under the sink.

HMS has a little bit of a communication problem with the way their system is set up. We own multiple properties, so when we put a claim in, they would assume that it was for our main property and the contractor would show up at our main property. That has happened a few times and it's a little frustrating, but they do resolve the issues. Also, some of the vendors aren't the best that are out there.

We’ve been with TotalProtect for about 5 years now and their reps have been really good. The last few experiences has been really good too. We did have some trouble over our dishwasher, but it got straightened out.

Mary called me today and was AMAZING! She listened to my concerns and immediately worked hard to solve it by calling the plumber and getting everything worked out with him and then calling me back to keep me updated on the resolution. I wish everyone in the company was as helpful and pleasant as Mary. Thank you!

I've had the service of HMS for two years now and I was recommended to them by my Realtor. I haven't had any difficulty submitting a claim. It's a pretty easy process. I usually get someone out here within the week. The contractors I've had were professional and knowledgeable. However, they're usually not on time. That's the only problem that I have. I've had contractors give me a window of 1:00 to 5:00, and they may not show up until 8:00. And that's happened quite often. Also, when they come out, I get charged a fee every time. I would like to see that decreased. It's a little bit more than the company that I had before.

My experiences with TotalProtect have been excellent. I never even thought about a home warranty till I got a call from them. I call to submit my claims and the experience has been good. The reps are very nice. My most recent claim was for my dryer and I needed a new roller put in it. The repairmen were out in 3 days and they were nice. They had to order a part and come back in 2 days, which wasn’t a problem.

We’ve been with TotalProtect for about 10 years now. Recently, they had the garbage disposal replaced. The contractors were fine. They were able to take care of the problem that day.

I’ve been with the company for more than five years. My experience when submitting a claim is favorable sometimes. Sometimes, it’s not. It takes a while sometimes to get the actual results. Sometimes, it’s actually fast. Some of the contractors are not well-equipped with knowledge. But for the most part, about 80% of them are wonderful. The quality of their work is excellent. It’s not regrettable going with HMS Home Warranty. I'm just wondering why they increased the rates.

Long story short: my bathroom flooded, repeatedly. Not only did it take them a week to get a plumber scheduled, the day of the appointment the plumber cancelled on me because their tool broke. They referred me to another company, and I called Total Protect to make sure I had authorization, and that if i was charged over the deductible amount, I would be reimbursed. Well, wouldn't you know, NOW they're trying to say i wasn't authorized, even though I spoke with no fewer than 4 people to try and make sure I was, and don't want to reimburse me. Not only that, but they were pretty rude to me on the phone. I'm cancelling my contract with them.

Our house cleaner has TotalProtect and thought it was a good value. She had been telling us for years that we should get it. We didn’t know you could get it as a homeowner and thought it was only for brand new homeowners. She said we could get it and that we'll never know when it may come in handy so we got it. We’ve had one claim where something was replaced and one where a dishwasher leak was fixed. The service was quick and helpful. And the contractor did great. They were quick, on time, efficient, and friendly. I'm satisfied with TotalProtect Home Warranty. They’ve come through for me and I’m continuing to use them.

I submit claims online usually, and the process is great. The few times we were able to talk with the representatives, they’ve been very cooperative and understanding and they do their best. It’s so easy to get appointments and they seem to have really good people on their lists as all of the technicians that have been out have been very nice. We've had TotalProtect for at least 3 years now and we’ve really been very happy with everything.

I'm old and so it took me a little time to figure out exactly how to submit claims. But after I figured out, I've had no problem with it. We've had four claims and they've taken care of everything I wanted taken care of. There was one time when the tech never returned my call so I went ahead and fixed it myself. It was the only time I had any problems.

I've been a long-time customer and TotalProtect's service has been much better than what it used to be. The early years, they absolutely sucked. I almost got rid of them and went to American Home Shield because it took forever to get things done. Contractors were hit and miss about showing up, and they’d wanna deny legitimate claims in their contract that said they were obligated to pay. I had to get contractors to jump through hoops just to deal with them. The last eight years, they’ve gotten increasingly better. In fact, I am pleasantly surprised in the work that they’ve done. Except for one occasion, things have been great. TotalProtect now has better contractors who show up usually when promised. What they say they do is what they do and they do a good job. They don’t make too big a mess and they clean up after themselves too.

My experiences with HMS have been pretty good and I've been pleased with them. I haven't had any problems as far as the customer service end of handling the claim. It's just that once they found a contractor that would service, I've had a little bit of problem in terms of getting the vendors to touch base with me. It's not a big issue though and it's been resolved. I would suggest having a wider range of selection for local contractors instead of having to go 50 miles from where I live.

I've had HMS for two years and kept renewing to have the reassurance knowing that if something goes wrong, I have someone that I can rely on to get that fixed. The few things that I've had had been repaired. They've had someone out here at an efficient time and the contractors fixed and resolved the problem. And then there haven't been any other issues since then.

When I submit a claim, it used to be that I can call a number. Now, I have to go and do all these other things. But once I got through, it was fine. Over the phone, all the customer service people were great. The service workers that came out or the company that did the work were topnotch as well. My recent claim was for the repair of some boiler pipes in the radiator and one of the radiator pipes had to be replaced. The quality of work that was performed was wonderful. TotalProtect did a great job.

I bought a house and my inspector missed some stuff. And I said, "The house had some stuff that might be failing down the road. Let me get a warranty." TotalProtect Home Warranty was recommended by a friend. Their reps were nice. I had a plumbing concern. They sent in a plumber, and then I paid the plumber the deductible, but then the plumber went out of business, and then they couldn’t find another plumber, so I had to find one on my own, and then they paid it right away. They’ve stepped up, but I don't know why they have a problem finding help. But the quality of service provided by their contractors were good. It all went fair, except for the guy that went out of business and didn’t complete the job.

I honestly wish I could give negative stars or at least a 0. I would be here for hours explaining the past years' experience with this company so we are just going to hit the major points here... First called Hms 5-2018 (yes approx. 2 years ago). Explained that my electric on my 2nd floor is going in and out and at this point it has been out for about 7 days, they finally got someone to come out 7-2018 and by that point it was working again so after I paid the co-pay of 100.00 he stated that he can not do anything because it is now working for me. To call when it stops again, so takes us to 2-2019. Electric completely goes out again and I contact Hms. Tell them the deal again and the past experience and they schedule someone I contact to ensure we are all set and get to the appointment.

I like that TotalProtect's service happens and so I've been with them for about 15 years now. They're usually timely in sending technicians out. Depending on the issue, they take 3 days sometimes or a day. The technicians and the quality of their work have both been generally good.

So far, I've had three claims with HMS Home Warranty. The first was for my washer when I first moved in and that went fine. Then, I had somebody come out and look at my air conditioner. That time, all the contractor did was switch some wires but they did not fix the problem. When I switched the system over to heat, I had to have somebody else come out. I told the girl from HMS with whom I spoke to that I did not like the people who came the first time to work on my system. She responded saying that when the techs come, I should just tell them the problem. I had to call back again 'cause nobody called me. The second time I called, the rep got me a different contractor. When I talked to the second tech who came, he told me that he just fixed another system and that he knows the company that came first. He told me he knows what's wrong with my system and he fixed it. Now my furnace is fine.

I've been with TotalProtect for a good two years. I've only used it twice, so far. The first time I used it, the contractor came out, explained to me what was wrong with my garbage disposal and fixed the problem. And then the other guy came out for my dishwasher. I've been in the house since 2000 and he said that it's gone because of all the heat, the wear and tear, it just went kaput. So, I went ahead and invested to a new dishwasher because with the appliances and the age of the house, I figured, why not. So far, TotalProtect's service has been good and everything has been going according to plan. I just call in, put in the claim, and they let me know what I need to do. Their contractors have been very friendly, professional, checked everything out and explained to me step-by-step what needs to happen after I pay my deductible.

My appliances looked like they were okay when I bought the house. I bought my home on August 30th. Since I’ve been using my appliances, much like the rest of the house, I've found out they’re not okay. I need someone to come out and look at them ‘cause I’m sure at least three of them need to be replaced. The first two people that HMS sent were good and were prompt when they came in.

My sister-in-law is having a problem with TotalProtect. She gave them all the paperwork that they needed to reimburse her, and they haven’t yet. They didn't honor what they were supposed to honor for her. I feel bad because I’m the one who talked her into getting TotalProtect.

I had to file a claim not too long ago ‘cause there was something wrong with the plumbing. I wish that when I am able to submit a claim, I could speak with a customer service rep compared to just calling the telephone number. I wish it was more of a one-on-one interaction rather than just ending up getting an email that says a particular contractor is gonna be placed for the issue. Other than that, I have the program, so everything is okay. The first company that was assigned for my claim couldn't get me in for a week so I had to call TotalProtect back and then somebody else came out the next day. He was a nice young man and very professional. He did an excellent job and he made sure that the issue was resolved.

I've had TotalProtect for so many years and I hadn’t had any major problems when something broke. They usually come within a reasonable time and take care of things. One time, the techs were supposed to come over for a courtesy check of the air condition or heating system, and they didn’t call me. I got emailed they were coming at a certain time without checking with me. I tried to call them back, and they were never answering the phone. Eventually, they never came over. So, I didn’t wanna go back to them again. I didn’t really need to check that way anyway, but it was just one of the free courtesy checks. TotalProtect has also gone up with the fee, but normally, everything goes up over the years. All in all, it's a good thing in case something big happened.

Submitting claims is a piece of cake. I go online and it's pretty self-explanatory. The most recent claim was for a garage door that went bad. I thought it was the motor, but it turned out to be the door itself. The service and everything were great. The guy came right and took care of it. Unfortunately, it wasn't under warranty. But I had a claim for my air conditioner that went out. That was gonna cost me $8,000. So I was overjoyed.

The main control panel of my double oven was bad and the technicians that were sent out did very well. They couldn't fix it so they ordered a newer model for replacement. The newer model has been delivered about a week ago, and we're still waiting for a phone call from TotalProtect to have it installed.

I made a phone call and talked with someone at TotalProtect. Right away, they gave me the contact details of a person to call. Then I called that person and they have gotten right back with me. They had someone out before Christmas for my refrigerator that was leaking. It was the second time that they’ve been out to take care of the same problem in one year but the tech came out to check it within 24 hours after I submitted the claim. The tech was also very nice. I asked him if there was something I could do to prevent the same problem from happening but he said no. It was just the refrigerator. Other than that, I'm satisfied and I'm pleased with the repairs that I've gotten from TotalProtect so far.

I’ve been using them for seven years now since I’ve been in the house. It came with the house that I bought and then I kept renewing them. Submitting claims is so easy. I've had a few claims with them where a couple were for my air conditioner. I had one with my water heater and they covered everything. I had one denied by them, but they were very friendly about it on why it was denied. They explained it and I understood why. Also, they’ve answered all my questions. Everybody that has come out has done a good job.

The contractor TotalProtect sent for my dryer called and left word that we’d better try to get someone else. Something evidently happened to him and he sounded like he was really sick when he made the call. My wife called TotalProtect and they sent us another gentleman out. He came out and looked at the dryer. We asked him if he could fix it. He took some time and said that he could. He fixed dryer and we ended up paying him $125.

I called in a claim for the dishwasher over the weekend and the reps did great. Then, someone came out in two days. The tech did a good job and he knew what he was doing. The dishwasher is working great, so far.

We had TotalProtect in Delray Beach for several years prior to selling the property in 2015. In general, we were very pleased with the coverage and the use that we got out of the policy on that property. We had excellent coverage and service, and we recommended it to the people who bought our house. We have since moved to a new home in Florida and got TotalProtect for the house. We also have it on a second residence in Maryland, for which we had to call for a plumber back in November. The guy examined every working device in the toilet, and anything that needed to be replaced, he replaced. He was extremely neat and thorough, and he explained what he was doing. He did a wonderful job and he's probably one of the best plumbers we've ever had in the home.

Submitting a claim is pretty easy now. It used to be that when you first made the phone call, you were on hold for about 45 minutes, but that's not so anymore. It's pretty fast now and normally, whoever answers the phone is pretty congenial and easy to talk to, and then they set up an appointment for you or you can call and set one up. I like the part where I interact with the contractors and talk to them and get their advice. The quality of work has all been good. The warranty saves me a lot of money. I'm getting too old to do any work around the house, and this works out real well.

Everything went fine with the claim for the water pipes in the basement. But the man that came from Atomic TV that did the washer was not very friendly. When he finished his work, I asked if the washing machine was good to go and he said, "I guess you'll know when you use it." And he did not clean up after himself. Also, he asked me for one of my towels to try to do some stuff. I thought most people bring their own things. Other than that Atomic TV guy, everybody else I've dealt with has been fine.

The process is easy once you get a claim, but I had one problem as far as trying to find a person to work on my swimming pool. They offered the option to go outside their network, but the people on the phone that could come out told me that the gas line is too small for the heater and they wanna put a new gas line in for $2,700. I contacted other companies and they won’t work on it because the pool heater is outside but the filter and the pump is inside. HMS sent me $250 to get somebody to fix it, but it ain’t gonna be $250. Another time, my washing machine broke and they took care of that. Only problem was with that, all they did was deliver the washing machine. They didn't arrange for anybody to install the washing machine. I just had another claim when my furnace went out and the board on the furnace went out, so they repaired that. I paid my $100 deductible and they set out.

We got TotalProtect Home Warranty through our mortgage company. They sent a leaflet and for 40 bucks a month, it sounded good. So we signed up for it and we've been doing that for several years. They're really very good. Submitting a claim to them has been fine. You make a phone call or send an email, online and they call to ask what the problem is, and they send somebody to evaluate. It was $75, now it's up to $100 for that process. And then, they go back wherever they came from and talk with the higher-ups like does it pay to order a part or to replace it. So far, we've gotten our washing machine replaced because it was so old they couldn't get parts, and the hot water heater too. The most recent claim was the stove and we just had it replaced because it was also very old. The contractor that came out was very nice. They’re usually local companies that they get that are close by and they seem to know what they're doing.

TotalProtect does pretty good work but they could lower the premium down. American Home Shield has a little better package going right now but I’m holding up for TotalProtect. I've had them for about 5 years now and I like how I can get their service provider’s information online or via text message. They send it to me and I can just click on that link. It will take me right to their point of contact. It’s really user-friendly. So far, the techs have been pretty good. Sometimes, I get call backs if they're working with mechanical or sometimes electronic parts that is beyond what they got control of. I’ve had some parts that had failed and they had to come back out and redo it for the freezer.

When I was looking for a warranty provider, I liked what TotalProtect covered. Plus, their prices were great. I went with them and since then, I just call them when I have claims and tell them what my issue is. Thus far, their reps have been very professional and give good customer service. They then ask me for my address and my warranty number and they set me up right then and there.

I had a home warranty previously that I didn't like so I switched over to TotalProtect. Whenever I have to submit a claim, I just give them a call and they take care of the rest. I've had their contractor come out and check my air conditioning and gave me the solution to what was gonna be the cost of fixing the problem. It was pretty professional. Overall, it was great.

TotalProtect needs to monitor the contractors that they use a little better. Some technicians are good and some are bad. I had one work on plumbing that I would never have in my house again. But then I’ve had others work on plumbing who were fairly competent people. You never know who you’re gonna get. It’s not like they’re consistent with their contractors. They can’t keep the same people working for them. I guess they lowball whoever does anything. I also don’t really understand somebody driving here to work on an appliance in my house from 60 or 70 miles away. I do live in rural Alabama but there are technicians in the area. They should hire the local people in the area.

It's very hard to get somebody on the phone. If we can easily get somebody, I don't think it would take more time to just write the claim any time. Sometimes, I re-call to get the request done. Otherwise, I don't find any issues on support and whoever they've assigned. Mostly, the contractors have been good and sometimes, there are some issues with their technical skills or something like that. One time, a fridge guy came and he was unable to troubleshoot the issue initially. He spent some time it seemed. Also, they could change the 100 bucks they charge from the client. They used to have $50 option by paying a little more. They could bring it back for better service.

We've had TotalProtect for 10 years and they're very conscious of what we need. When we need something, it happens. One time, I called them for our heater and they got very nice people who took care of it the same day.

We have been loyal HMS/now Cinch customers for over 10 years, but nearly every time we really need them they are slow, get us bad providers, and substandard parts. This time may be criminal. Our 50 gallon gas water heater is giving out, and they have agreed to replace it. We got a generic email saying they will replace it, along with a meaningless breakdown of an additional $500 in additional costs. I called for additional information and the representative said the additional costs can only be broken down by the service provider, which is fine. I asked for what unit they were replacing ours with, and after a very long wait and much persistence I got a model number. I looked it up and it's a 40 gallon tank, not a 50 gallon. I asked to speak with a supervisor. They give you a 24 hour window in which one will call. We have screen shots from our phones that neither of us were called.

They took $3000 in membership fees over 5 years, and left me with a $1150 bill for "modifications" associated with replacing my furnace. Total scam. I had two other service calls over 5 years, both of which were covered in full by my deductible. So, over 5 years, HMS had taken $3000 and covered $500 for a furnance. If I had saved that money instead, I would still have $1350. Do NOT buy a HMS home warranty!!!