Cinch Home Services Reviews

I like the service. We've had the coverage for five years and I like how HMS has covered any repairs we’ve needed. They’ve also done all the work in a timely manner. So we’re pretty content with that. My most recent claim was with our heater. It had given out on us and wasn’t powering on at all. We submitted the claim over the phone and then we got a phone call the next day. We started dealing with the contractor after that and they were great. When they came out, they looked at the heating unit and sent out all the information to HMS then we got the service we needed. What we had was replaced.

A few years ago, a neighbor said that TotalProtect worked for her. Everything we had was out of warranty so it just seemed like getting the home warranty was the thing to do. Everything goes fine when we file a claim and I usually do that online. I’ve only dealt with two different contractors and both of the men did a fine job. They answered my questions. But I hate that they keep raising the price of it. They also once sent us a person out to check something out and we had to pay the $125. Other than that, I’m satisfied so far.

There was an issue with the refrigerator and TotalProtect couldn’t quite get everything they needed. But finally, one person came in and said that the fridge was beyond repair. I told them that it's crazy. The refrigerator is only two years old. Then somebody came and they were able to provide a repair. After the repair, the fridge was noisy and it shouldn't be. But other than that, the contractor provided excellent service and dealing with their reps was very good.

It was a friend of ours that suggested HMS and our first experience wasn’t that well. Our AC went out and it took about a month for them to come in. The problem was just more of the company-- trying to get a hold of them and trying to figure out when they’d come in. It was more of a hassle than what it should’ve been. Our recent claim was for our furnace which was not working around Thanksgiving time. It would stop maybe for a day and come back on for two days, and then as time went on, that one day stretched out to maybe four or five days. We called in and tried to get it fixed. It took a couple of companies to get it done around February.

I’ve had a couple of claims. I have doubts. I don’t have the confidence in the service I have received so far. The company that HMS established for our area is competent. I had a bathroom issue. I’m in a condo and my neighbor on the floor below me had some damage to her bathroom ceiling. She thought it was coming from something that I was doing in my bathroom so I wanted to check it out and make sure that everything was working okay because I had just bought the condo. This was in January and I closed in January. I got the plumber to come out. He looked at my bathroom, opened up the overflowed drain, looked in there and did some stuff. He also tightened up some gaskets. And then, he went downstairs to our neighbor’s and he decided that the damage to her ceiling was something old and it was, “Don’t worry about it. That’s something from the previous owner.” I was told to not to worry about it.

I like everything about TotalProtect. When I had issues, all I paid was my deductible and they took care of everything. I call them when I have an issue and they put the claim in right away. When I asked the last guy that came out about my claim, he said that they already had all my information, that I've already been approved, and they just gotta order the part. And when the part came in, they came back out and installed everything. The work and stuff that they did would’ve cost me hundreds of dollars but TotalProtect was there to cover me.

I was able to sign up with TotalProtect Home Warranty through the bank that I work with and I've been with them for about five years now. I had a claim and they took care of it. The contractors they sent were fine.

I've had four claims and three of them went really smoothly but with one, not so much. We've been with HMS since 2015, when we moved into our new house, so it’s been like five years now. It was the home warranty that the old homeowner paid for and we just stuck with the company ever since. Overall, it’s been a good experience. The claims process, for the most part, has always been quick and efficient, and I've had good luck with the actual technicians who have come to the house. I usually do it online and the website is pretty basic but it’s user-friendly enough to file a claim. That’s about all you can do on there. Then the quality of work done by the companies that HMS works with has been good.

I had a problem with the ice maker in the refrigerator. It's the one that has the on-the-door service and nothing would come out. I called HMS and it ended up that they had to replace the ice maker. Then, they had to thaw out the channels in the back with a hair dryer. It was very efficient so, I was very pleased. It all works fine and thus far, I've received good service and have no complaints.

If something breaks, a home warranty comes in handy. It also saved us a lot of money when we use it instead of going out and buying a new appliance. When the dishwasher had a problem, one person came out and told me that it needed something. He said that luckily I had the warranty plan thing with TotalProtect because if I didn't, it would've cost $500 to fix it. But then another person came out and looked at it. He said he didn't know why the first guy would tell me that and that it was a really easy fix. He said he could just order the parts then come back and fix it. So that was what he did and since the repair, the dishwasher's performance has been great. I've never been one to really use my dishwasher a lot but the reason why I made the claim was it was around the holidays and when I went to go use it, there was water everywhere.

When the guy came to fix my side-by-side refrigerator, he was so pleasant. He had to come in a second time and he got that thing whooping. Then I just had a stoppage in my commode. The guy messed the commode up inside by putting that thing down in it but the company is working to replace that. I thank God that I have no complaints with TotalProtect ‘cause someone was telling me about them saying they're terrible, but they are courteous, nice, and they send somebody right away. They let you know right away that this is the name of the person who they will send. I would give them an A-plus. I’m already telling people to go with TotalProtect.

Everything has been good with HMS since October when I started with them but it's hard getting a hold of someone on a weekend. An hour after I hung up the phone and I had to go out and get my own contractor, I got a call and everything was taken care of though. The contractor did his job so, I was happy with the repair.

our range needed 2 parts which our warranty covered.....claim was submitted and accepted....after 2 weeks we rec'd a check for $195 we had already paid the $125 initial service fee.....the check had no explanation of why sent.....after 2 more weeks of call they company finally admitted they "could not locate the parts" and check was for us to buy parts and pay for installation!

The services of HMS are okay although when something happens on a weekend, you have to wait Monday before you get a response. They would respond and send you the contractor but because it’s on a weekend, they couldn’t come and work on it the same day. It is supposed to be on the weekday. Also, the 125 deductible is too much. I haven’t had a big issue but they always come and fix the little issues for me.

My washing machine broke right around Christmas. TotalProtect replaced it and it took about 10 days because the one I wanted was on backorder. The contractor that installed it was great. They were very quick and very easy to replace the fridge. I've been with TotalProtect for about seven years now and the only thing that I’m not thrilled with is that every year the price seems to go up a fair amount. It's a little steeper than I thought it should. More consistent would be nice. But I guess it’s kinda standard.

I’ve had HMS for four years and I just kept renewing. I probably should look at some of the competitors. The contractors were very good but HMS was fair and they could have better pricing.

The service has been pretty good except for one little incident. One of the service people came out and did the work. Normally, I pay in cash. I gave my son some money to pay in cash and then the guy went back to the office and said, “He didn’t pay.” They sent me something in the mail saying we didn’t pay - that they didn’t get the money. But the guy didn’t give my son a receipt.

The HMS reps were always good about following up with people they wanted here within a couple of days and I had good experiences with the companies that they sent out. My claims were completed totally and everything has been great.

The claim process is very, very easy. But I didn’t have very good experience with my last two claims. I had a plumbing problem, and I ended up paying the deductible and got nothing done. I ended up hiring another plumber to do the work. For my last claim, we had a dryer problem, and it took three trips to get it fixed. The contractor came in, looked at it and got the parts. They came back three weeks later and repaired it. But it died the same day they repaired it, and it took another two weeks to get back out here to repair it again. So I wasn’t happy with that.

Filing a claim with TotalProtect has been easy and the quality of work has been excellent. They're customer-friendly and interaction with them has been good overall.

When I submit claims with HMS, I do it online and if I have to call them, I can usually get ahold of someone. Recently, we were having problems with a washing machine and the repairman that came out said it was not fixable. HMS gave us some money to buy a new machine, which I'm gonna do this week.

I like that with TotalProtect Home Warranty, I don't have to look around for repairment. I call them and I immediately get a call back and my claim is all set up. Plus, I know that the contractors are recommended people because you TotalProtect provides them. The techs who arrive have always been professional and they do excellent work. I'd recommend TotalProtect Home Warranty.

I’ve had HMS since I had the house in 2001 and the service has been good. I had an issue with them some years back but I stayed with them anyway. They said my heating system wasn’t covered. I knew it was but I didn’t feel like going into a long, drawn-out thing and I didn’t pursue anything. I ended up having to get a new heating system I had to pay for. I have a warranty with them but they come in and inspect twice a year. So, in case I have anything wrong with the heating system again, they can’t tell me anything because the other company is coming to do what they need to do twice a year. The claims for the toilet and the washer were around the same time and the contractors were good. They knew what they were doing and they did what they needed to do.

I had just got TotalProtect and my first experience submitting a claim was horrible. It was for my microwave. It didn’t take long for someone to come out, but the experience, in the beginning, wasn’t that good because when I made the claim, nobody called me. Whoever was supposed to do my claim ended up canceling it and nobody notified me that it was canceled. I couldn’t get a hold of the company. So, I had to call TotalProtect to let them know that I was not able to get in touch with anybody, and they said they assigned me with somebody else. Nobody told me that, but they finally sent Sears out here. The tech was great and completed the job.

The tech HMS sent for my refrigerator was awesome and very responsive. He came out immediately and although he had a couple of spare parts ready to go, unfortunately, he didn’t have the right one. But he drove all the way back to Prince Frederick to get that part and came back within two and a half hours. He then took care of the issue and had it knocked out. That was surprising to me and it was fantastic. The guy was really nice too. We’re pretty happy with everything.

TotalProtect's price was pretty much comparable with other companies, but it was simple to add my third unit for my house. It’s very difficult to reach someone on the phone or to ask to speak to a live person. The prompts to get to an actual person is very discouraging. I'm not that type of person that files claims electronically. I’d rather speak to an individual. And the way it’s set up, it is very hard to reach an actual person to talk to and ask a simple question. But once you do speak with someone and get the ball rolling, it’s pretty good. I’ve had good experiences with the contractors. I haven't had a problem with anyone that I've dealt with. I don’t have many claims but if I do, I have no problem with it. They work good. I just had my garage repaired. I was pleased with that. I'm satisfied with the security that TotalProtect brings. I will recommend it. I'm happy.

HMS has provided us with quality service because they allow me to request a certain vendor that they have. I’ve had them since 2004 and I’ve been quite pleased with the experience. I like that they give you a variety of options in terms of packages and things of that nature. They probably don’t want that out there, but I like being able to request who I want because if not, I’m gonna spend more money because I’ve had different fly-by-night people that they have and you have to keep calling back and getting different people. It’s easier if you know who’s good.

When I bought a house years ago, I got TotalProtect. I've been protected for about seven years. Submitting a claim has been fine. Somebody always responds. And if I had any issues, they responded immediately. When my heat went out at Christmas, the contractor took a month to get the part and get the work done. We just had a guy come out and he was out here 12 hours after we called. So, the service depends on the person. I've already referred the company to some people. It’s worked for me.

I've had two claims with HMS and I filed over the phone. Their reps were nice and helpful. The contractor came if not the same day, then the next day and he was nice as well. I had a problem with my water heater and then my water softener, and he helped me. He fixed the softener and then he replaced the water heater 'cause it wasn't fixed.

I made a claim the same day for the dishwasher and the ice maker, and those went fine. But when I called about a toilet and a drip we have in the wall, I didn’t want the guy that HMS sent last time, so I asked for somebody else. They couldn’t find anyone so they told me took for somebody but it's a whole mess because I have to talk with the guy and tell him to call. It seems like it's very involved to do that. So, I'm disappointed. I haven’t even called and I haven’t looked for anybody. So, I still have the drip. I’m dissatisfied with HMS because I'm left in a pickle.

I read the little flyers my mortgage companies threw and when I looked into it, Total Protection had a higher rating than the company I had before. Sending in the claim is pretty much straightforward. I don't use online. I hate that. I call and speak to someone. I'm old school. I grew up in a town where I need to speak to somebody and I've never had a problem with them as of yet. I had one-on-one contact, listening to someone explain everything to me other than trying to read or understand something. The only one issue I had was when an electrician they send out was a little bit unorthodox. Other than that, the last few times I used them for my air conditioning, it was awesome.

Submitting claims to HMS has been very easy and fast. The first time I did that, I called and spoke to a lady. I called around 3:00 AM and I was amazed that people there answered the phone. The second time, I called and their system got me through automatically really quickly. Scheduling though has been difficult if their contractor has to come in the morning as I usually work. Still, HMS has been excellent. It has been a great experience being with them.

When my washing machine was leaking water, the TotalProtect rep I spoke with was excellent. The contractor had to order a part and put hoses and some other piece on. I’ve had TotalProtect for over 17 years and like getting things done by having the coverage. Also, they are not that far away from here.

I had HMS since 2004 and within the last year they have gone downhill. They sent a contractor that made inappropriate comments to me while in my home and when I sent the in-home surveillance as proof they still did nothing to resolve my issues or concerns. I was giving information about reimbursement for damages made to my wall that they ended up denying. The contractor still collected my deductible after his lack of effort. I ended hiring my own plumber who found the issue and solved my problem in under an hour. HMS contractor lied and said it was pre-existing to avoid doing the work. This company must be under new management because this has got to be the absolute worst experience I received from them. When a supervisor called me they continued to give me the run around and never resolved the issue. Waste of money and a scam of a company!

Marathon services is a plumbing chop shop and a scam. I was assigned to them via my home warranty service (HMS), and they are terrible. Because they have to be the lowest bidder for a home warranty contract, their profit margin is low. They supplement this by tacking on ridiculous additional fees that have to be paid by the homeowner on top of the home warranty deductible. I had a water heater replaced in 2016 by a more reputable company with the home warranty company, and they didn't charge anything but the deductible. Marathon wanted an extra $320 to do the same thing to replace the water heater again this week. I will NEVER use Marathon for anything, and I cancelled my HMS Home Warranty to go with a different warranty provider. Told them to shove their replacement job and send me a check for a new water heater. I hired someone else to do it. AVOID MARATHON AND HMS HOME WARRANTY LIKE THE PLAGUE.

When you call automatically, there's a quick response. They really attend to what you need and quickly connect you to the local service who is gonna do whatever you need to be done in less than 24 hours. I'm really pleased with the last service I had. The technician that HMS provided was through Sears. My HVAC unit was acting up, They worked with me, explained to me and serviced it good. I was pleased. My water heating also needed a rescue operation and HMS did that for me too.

TotalProtect has no long-term overtime. If they can't find anybody, they pay you to find whoever you need to find so there's no obligation. And you don't have to sit there and wait for them to find no one. Also, submitting claims over that phone has a personal touch and they confirm that I'm being taken care of. I've been with them for almost two years and most of their contractors have been top of the line people, like Sears or a name brand prominent company. They're always professional. They let you know what they're doing and what they need to do.

HMS was presented to me as an option during my home purchase this past August and with the rates and fees, that was something I was looking for to save me money. The first time, I filed a claim with my refrigerator that I had a hard time with. Someone came out to fix it but it was indeed requested for me to get a new one because the compressor would cost a little bit around the price of getting a new refrigerator. When the company submitted that information back to HMS, they indicated that they were gonna cut me the check for it. Months went by and I never received a check and never heard anything. I spoke to someone and they said it was denied for some reason but I complained about it ‘cause I was given misinformation and they were able to resolve my issue after my complaint.

The company contacted me and offered a repair credit in the amount of the repair, which I accepted.

We love having HMS. It has been priceless. We've had it since purchasing our home in 2007 and haven't had anything that they didn’t cover. It's nice to know that we just have to budget the deductible no matter what goes wrong with the water heater, the AC, or whatever it may be. Two months ago, we used them and it went great. They quickly gave us the plumber’s name. The plumber was there and solved the issue quickly. I'd recommend HMS to everyone buying a home.

TotalProtect came out and did what they were supposed to do in a timely manner. I was at work when the contractor came, but they called to let me know what was going on with the appliance. I know I don’t have the funds to pay for the appliances that I have in my home if I have to get it repaired, which was why I got a warranty. However, TotalProtect has a very high deductible and other people are cheaper. I was thinking about leaving just because of that.

HMS Home Warranty honors claims. I have two homes, and I have another warranty company, and they have denied everything. There were little clauses in their brochure which is not put upfront and they denied everything but HMS has really followed through. In the course of almost 12 years, they’ve ended up replacing two of my heat pumps, both my furnaces, a dishwasher, repaired my microwave, and repaired my washer. The only part I don't like about them sometimes is it’s hard for them to find repair people and the amount of time it takes for them to approve the parts sometimes is quick, sometimes it’s not but other than those, I haven’t had any other issues.

It’s expensive, and over the years that I’ve had it, I’ve put in a lot of money. But equally, I have some appliances that are now over 20 years old and may become defunct, in which case, they’re theoretically replaced under the warranty. And if they are not, there will be a legal fight. All the contractors have been excellent. Submitting a claim has been fairly good experience, except with my air conditioning system which has to be replaced. They replaced my outside unit which was okay, and then my inside unit has to be replaced. But because of local requirements, the inside unit had to be matched to the outside unit. So, for whatever reasons, they put in a new outside unit which was not covered by the warranty. I did not enjoy that.

I had gone online and I was looking for several companies and out of the three companies I was looking at, TotalProtect felt better for me. I had a claim where the gentleman came out and did the refrigerator and dryer. And reading the policies and the procedures, I know within six months if something else goes wrong, it's not another deductible. Luckily, I thought to call the company before paying it again because he was adamant and said, "No, this is different." I said, "No. It's the same dryer. What are you talking about?" Luckily, the representative at the company was very attentive. He called the gentleman while I was on the phone. He tried to do a three-way connect but the company hung up. When he came to fix it, it was no issues. I felt like the company was trying to get over.

We’ve had an issue with a leaking toilet and refrigerator. Both times we’ve had to call and get responses done and HMS got it all taken care of. However, the parts for the refrigerator took two weeks total to get it, then get it installed, and get the refrigerator up and running. The first week was easy ‘cause it was 38 high for that entire week so we had no problem leaving stuff in the cooler outside or the table outside. The second week was a little more of a challenge ‘cause the high got in the 50s during the day. Then for the toilet issue, it was miscommunication, and that was one of the reasons why that took so long as well. Other than that, it was perfectly fine. I felt pretty good ‘cause with the toilet issue, they gave us additional information for the future and things to look towards just in case. Then the guy who serviced the refrigerator said that if it goes out again, we should give him a call and he’d take care of it at no charge. Keep up the good work HMS.

Not too long ago, I had an issue with my washing machine. I submitted a claim to HMS Home Warranty online. They were very prompt with getting it taken care of and keeping me informed. The initial repair made on the washing machine was not correct, but the contractor came back and redid what needed to be done. I've had no issues since. When I purchased my home, it was very important for me to have an HMS Warranty. I was only given a year, but I had made up my mind that as a single person, it’s very difficult to come up with that kind of money if I have something fall apart or I need help. I'm planning on continuing this warranty indefinitely.

I've had TotalProtect for several years now and when you put in a claim, they automatically respond. Everything is done via online and the response time is within 24 hours. The vendors they use to contract for those services are responsive.

The service from TotalProtect is very good. We've been with them for many years. My husband submitted a claim on the computer that my machine wasn't working and somebody came right down. The guy didn't show us what to do with the machine. So I told him that he had to come back and he was here that Monday and finished the job.

We had HMS since we bought this house which was about seven or eight years ago and the Realtor recommended it. In the first year or two, it came in handy. We had a downstairs AC unit replaced. The last time I had a claim with the downstairs heating unit, it went fine. The guy came out and did some work on it. Before he left, he thought it was fixed. I called him and told him that it wasn’t. He figured it out and had me do a couple of things, like shut off the thermostat and shut it down, then start it back up and reset it. He did a really good job.

The first experience we had with HMS was a nightmare. Still, the contractors who have come out since then have been wonderful. This warranty has turned out very valuable for us. It’s a good investment.

Do not, I repeat do NOT purchase a home warranty with this company. We have had multiple claims that took a minimum of one month to resolve. The first was our refrigerator in 2014. While they ordered parts, we were without a refrigerator for a month. Second one was more recent. Air conditioner went out in 2018 then again in 2019. Of course in the hottest part of the summer. Both took over a month and the situation was never resolved. Got a new compressor, but it didn’t solve the probable.

I'm a single parent and I can't fix things myself. I also don't know who to call that I can trust when something breaks down. I like somebody to be able to send me out somebody that is trustworthy. So when our mortgage company teamed up with TotalProtect, I signed up with them. Then my mortgage company went bankrupt and got sold to a new group who weren't offering anything like that. So now I pay TotalProtect's monthly pay outside of my house payment so I can keep them as an insurance policy on my house. I have been with them for two years now.

One of the burners on our stove was not working one time. I submitted a claim to HMS Home Warranty the contractor they sent was okay. It was determined that something needed to be cleaned up. Now, it works well. We also had a couple of other claims such as one for the faucet in our kitchen. That time, it was not flowing like it normally should. We called HMS and they had a plumber come out. That worked out well too. We're glad that we have HMS. If something breaks, it'd be covered under our warranty. It's a $100 deductible instead of paying 500 or 600.

When I purchased the house, the seller included HMS Home Warranty. Then I renewed it. My claims experience with them has been fairly good. However, they don't have contractors already lined up where I live. This last time, they gave me two different numbers and both of them were from Pittsburgh. I'm about an hour from Pittsburgh so the contractors turned the claim down. Eventually, HMS let me contact somebody local. I did and they called in like they were supposed to. I then paid them in full. HMS said that the reimbursement would take two to four weeks. I thought that it'd take at least four weeks, but I was surprised. I got it in two weeks so I was really happy. Moreover, I was reimbursed for the full amount except for the $125 deductible and the $25 disposal fee for the water tank and I understand that. Sometimes it takes a day or two until we find something, which is a little slow. But otherwise, I'm happy with HMS.

I've had TotalProtect for 12 years and I like them. It's very easy to file claims. I like to know that I can call them. I'm a widow and it helps to know I don't need to waste time. When I made a claim for my microwave, it took a couple of days for the first tech to come out. He was really great and I really liked him. A different part had to be ordered and the job took another week since I also had to fit it into my schedule, but the second tech was just as good.

I've been with HMS for three and a half years. I got it with my home when I bought my home. I call to submit claims and it is easy. I can’t do it online because they don’t have providers in the area, so I can’t use the whole online tool. The contractors usually come out that day or the next day. Sometimes, it can take 24 to 48 hours to be in contact with one, and it depends on when they can get down here. The contractors have been awesome but finding them can be complicated. I had a stove that didn’t work but they got a contractor out to look at it, and when they couldn’t get the parts because they weren’t made, the decision to give me a new one was really quick. Every issue I’ve had, they’ve gotten fixed.

TotalProtect's claim process is fabulous and easy. I did a claim and the guy that came out was a little on the iffy side, but he did what he was supposed to do. I also had another claim that I cancelled because we discovered that my daughter had put too many clothes in the washer, and when it went to spin out, it got wrapped around the shaft in the middle and that stopped it. So, my wife called me the next morning and told me she did a small load of whites and everything went fine. Then she did a load of colors, and it went fine.

When I called for a claim, I got a case number and then followed up with the local service people, which was Go Appliances. The ice maker in our refrigerator stopped working and it needed a new replacement. They came by quickly and fixed what they need to fix. The contractor who came was very knowledgeable and pleasant. When I closed, HMS Home Warranty was included in my home purchase and so far, I've had a smooth experience with them. The deductible is a little high and it would be nice if they could do something about it. Other than that, I would recommend them to friends and family.

I have had repeated delays to the repair of my furnace, leaving me without heat, and I receive conflicting information daily. On 16FEB2020 I placed a service claim to fix my natural gas furnace. The next day, 17FEB2020, my service technician came to assess the issue. It did not take long for him to identify an issue with the blower motor. He filed a report the same day with the warranty company, and I verified that they had received the request for parts from the technician. I was told they would be ordered and take 3-5 business days. On 25FEB2020, no parts had arrived. This is the 6th business day after his report, 5 business days if I assume they got to it 'the next day'.

On 2/18/2020, I placed a claim to service my dishwasher that was leaving water and damaging my basement ceiling and kitchen floors. They sent a repair person to repair the dishwasher. The repair person came to my home twice but could not fully repair the dishwasher because he finds additional problems with the dishwasher. After his last visit yesterday, he called me and stated that he would contact HMS to see if the dishwasher can be replaced. I told him that I don't think the dishwasher can be salvaged at all but HMS refused to replace the dishwasher. I find their refusal to replace my dishwasher to be dishonest in fulfilling their contractual obligations. The main reason HMS refused to replace my dishwasher is nothing but they don't want to pay for it. Already, I have to spend hundreds of dollars to repair my basement ceiling as result of the water leak. I would never recommend and do business with the company.

My parents had used HMS before and recommended it. But the contractor they sent no-called, no-showed for the first two appointments. It took an extra 24 hours until I was finally able to get in contact with the owner. He was very apologetic about the rep not calling and came out himself the next day to fix our heater, which was no longer working and needed a coil removed. He also cleaned off the burner plates. Overall, I feel good about the company. They were very fast and efficient.

I did a claim with TotalProtect for the heat for the downstairs part of the house. They sent someone out after a couple of days. It was a lady technician for Sears. She was very nice, and then she brought more people. They had to change something. This was the first big item I've had with them. I've been a customer of TotalProtect for about 10 years. I've had refrigerator issues and a couple of things.

We used to have like the gold thing where we had maintenance. But sometimes, they couldn’t find anybody, and then, I had to go find somebody. So I stopped that extra upgrade because it was too much of a hassle. But everything else has been great. Once I got rid of the maintenance, everything’s been fine in terms of service. We recently had our Kenmore washer done and we got a tech from Sears. It worked out great.

The element thingie on my stove wouldn’t heat up right and I made an appointment. The contractor came out and fixed it like they said they would. I'm very satisfied with them.

When I had some plumbing issues, the vendor HMS used was All Star Plumbing. They were excellent and professional when they come out. I had to close the ticket but HMS opened it back up for me because it wasn’t completed. In that aspect, they were very easy to work with. Sometimes it is challenging to get a live person. I needed one on Friday and got one so it worked out fine. Also, it used to be $50 for a service call to come out, but now it’s 100. I was a little upset when they changed it, but they just stayed in line with everybody else, so you can’t fight it. I’ve had them since 2011 and stayed for the convenience, for the most part. I would highly recommend HMS.

TotalProtect was able to find Dan’s Air when my heat was off earlier this week. Dan’s Air came the next morning and found that it needed some parts. They then came back the next day to install the parts. I’ve had service from TotalProtect for over 20 years. The biggest thing for me is that if I need service, I can call them and they can assign their service personnel to take care of the problem. Not like me, who has to look through the Yellow Pages to find an electrician or plumber. Also, for the most part, I’ve been very pleased with their contractors.

When I first received HMS, they contacted me prior to doing my second year of contract and told me that if they charge me five more dollars a month, they could reduce my deductible. Now, my deductible is back up to $100 and I've never been offered a chance to reduce it since then. Evens so, submitting claims to HMS Home Warranty has been really easy. I'm able to do it online. I had one for a hot water issue and more recently, I had one in October for an issue with my stove.

Every service repair that we’ve had over the 10-plus years has been professionally done and very satisfactory to my liking. As a matter of fact, the amount of time it took to get somebody to come in here from the time I called and the work that they performed were excellent. I also never had any callbacks.

We bought HMS home warranty for our new home purchase. Our 1st claim was an electric ignite fireplace that would not start - denied as out of scope. More frustrating, the refrigerator water line stopped due to an insulation breakdown that caused sweating on the back panel, then rust and freezing that stopped the water flow. Claim submitted, claim denied - why? No coverage for issues due to rust. We appealed the claim with support from the technician who came to look at the issue. Claim again denied - this time they claimed they only cover “mechanical damage due to normal wear and tear”. We expressed that this was the issue and that insulation failure was a mechanical failure. HMS stated that “mechanical failures are where there are wires coming out”. We tried to clarify that ire’s are electrical which should also be covered. In any case HMS was dug in and not going to cover this claim, despite no legitimate reason to deny the claim. Our opinion is that HMS is a sham outfit that will fabricate any reason to deny a legitimate claim. Find another home warranty provider - avoid HMS a all cost.

Working with the service providers of HMS is a hit or miss but today was a good day. We got somebody right away that’s coming tomorrow. I called this morning to get a claim on my oven and they referred me to Rapid Repair Home Appliance. One of my previous claims was for the dishwasher. The contractor they provided us with wanted to bust up my floor but I can't do that so I had to go pay somebody outside of HMS to do it. If another company could do it, then the HMS contractor should have been able to do it too. That’s the only thing I don't like. I wasn’t satisfied.

My memory is not what it used to be. When I submit a claim, I have to go online and look up my contract information and call the number that's on there. HMS has been here twice, once for a plumbing issue and another for a dishwasher issue. But there's been a couple of hiccups and there are a lot of things that are not quite as they appear so they gotta work through it. For my recent claim, it was a little bit confusing and I got bounced around a little bit. HMS changed companies. It was Chambers Services which is a service company out in Bloomington and then it ended up being another company. But the techs got the job done and fixed the problem. They were nice and knowledgeable. I paid them the money and they went their way.

I’ve had TotalProtect for such a long time and I’ve recommended them to many of my family members. I had someone over here from TK Mechanical yesterday to install a water softener that broke down and his name was Frank. He installed it but he never tested it. So, when I went downstairs to program it and have it work, it sprang water all over the place. So, I called TK Mechanical to tell them that I need them over here quickly. I can't use my water softener because it's flooding my basement.

A couple of our neighbors had TotalProtect, so we looked into it. I then Googled it and picked it up. Submitting a claim over the phone with them was fine. Everything seems to work out the half a dozen times I have used them, and I've also been given a good expectation of time. Their contractors seem to come in, know what they are doing and get the job done. I've always had a good experience with all of them, and we are satisfied. The only thing that I have noticed is that, when we were in our old house in Manassas that we sold, we've had half a dozen different folks over the years to come and try to fix the issue on our heat pump upstairs. And, instead of buying a new unit, we were doing Band-Aid repairs to it when what needed to be done was that the unit needed to be replaced.

My husband heard about TotalProtect from a family member and that made him sign up for with them. We have them for three years now and so far, we had two problems with the heating and cooling system and they got resolved. We also had a plumbing issue a couple of months ago and they handled it. It was a little bit after Christmas time and we didn't have any issues. When we have a claim, we usually call an actual agent then they give us the timeline when the tech will be out which is within the next couple of days. The contractors we've had were pretty good, too. They were professional and we had no problem afterwards. All in all, TotalProtect gave us good service and we were satisfied.

I've been a customer of TotalProtect for too long and last time I wasn’t satisfied with them. I had the guy come out here and I paid him $100, and he didn't really do anything so it was just a waste. I had a blockage in the line and the pan in the cooling unit was filling up with water. He gave me the runaround. “We can’t do that," and I’ve had to fix my own problem. I’m hoping I don’t have any more problems. I’m paying you $44.99 a month. What the hell am I paying it for?

The fabric softener wouldn’t go down on my washer and the lights went out in my refrigerator. TotalProtect's claims process was fairly easy to do and I didn't have a problem. Then, I was totally satisfied with the first guy that came and did the washing machine. The next guy that came out for the refrigerator was good as well but they had him so strung out. They put on an appointment and he was supposed to come out between 8:00 to 2:00. But the guy kept me all day and never showed. He called me up before 2 o’clock telling me he wasn’t gonna make it. He was 60 miles away on a job and he had to come all the way back over here. And he couldn’t get here by the time that he was supposed to be here. Then, it was four days later when he came and that’s too long to keep somebody waiting.

I don't like HMS Home Warranty. I canceled but then I just renewed to have peace of mind, but they're horrible. They say they're gonna send somebody but they don't. And when they come, half of their vendors don't cover the products. For example, they found a way not to pay for our microwave. And there were also a couple of other things that they did not repair.

Horrible Horrible Horrible experience. I had to pay deductible twice (though I was told by them they will refund me one payment), wait 9 months 11 service providers/companies to say the microwave cannot be fixed. Then HMS offered me to replace by $2100 microwave with a $700 one. I have a built Microwave and they offered me a countertop, that they will somehow install between my cabinets.

On the first year, my HMS home warranty plan was paid by the seller so it came free. On the second year, I renewed and the payments were low, so I continued. On the third year, I continued and my fridge broke down. It took 3 weeks for a resolution. Then something happened to the stove and that also took some time for resolution but it happened. I’m in my fourth year right now with HMS and my other appliances, like my AC and furnace, are included. I also own a couple of rental properties and it’s important to have some sort of a warranty plan in place so that if something breaks down, my tenant can call them and have somebody come.

I like that TotalProtect covers major appliances like the heating and air conditioner. That’s where I’ve gotten the most benefit. They do what they say they are gonna do, but it's not much that they're gonna do. I've had the warranty for 15 plus years and it's working out pretty fairly. But I paid for more than I’ve gotten out of there. Most of the things I call for are not covered anymore. I got an oven fixed but some of the major things that you expect to be under that contract are not up under there.

I have been with Cross Country for nine years, and they have been very quick to get back with me. So, the service has been good. They have been kind, too. Even when you put it in the computer what you needed, they still talk to you about the things that you needed for your services, so I liked that. Their coverage is good, and when I submit a claim I do it online. If I’m sitting in my car and not busy, then I will make a phone call in my vehicle.

I've been with TotalProtect for about 10 years now and I like the peace of mind knowing if I have something go wrong. I got the 1-800 number saved on my phone so I just called if I had a problem. Their representatives were very polite. This past summer, my air conditioning went out and I paid $600 out of pocket. But I got a completely new air conditioning system in my house.

I would definitely tell others to go with HMS. I've had them for about six years now and the experience has been very positive.

We’ve had the house for 2 years now and when we bought it, the sellers had the HMS home warranty with it. We renewed the warranty after the first year. The biggest and ugliest claim was with my range. It started on May 8th and I finally got things straightened out in December. It was partly due to the fact that there were 7 times that Sears came and they ordered parts but they ordered the wrong parts to come and fix the stove. Then once it got to 7 times, I told them, "Look—," and they finally said, “It’s not gonna be fixable.” So, we went through the process of getting a stove and it had been okay.

I had to replace my refrigerator and I called TotalProtect to find out about having it replaced. One person told me that I could do it, then next person said I couldn't. I had already used the plan before and I had gotten a washing machine from the guy. Then the next time I went to use it, they said I didn't have it anymore. They tell me they went up on the plan and I had to redo the plan. All that stuff was done without my knowing.

When I filed a claim for my washing machine, it kinda just hung out there. I had to call TotalProtect and get ahold of somebody to figure out what the status was. After getting some confusion cleared up on who was supposed to contact me, I got in touch with the repair guy. He came out, set a quote, ordered the parts, came out the next week and fixed it all up in about an hour or so.

The home had HMS warranty for a year when we purchased it and then it was up to us to continue on. There were a few things in our home that are a little up in the year and they were gonna make it through another year or so. We decided that it would be within our benefit to continue on last year and everything worked out well. Then we renewed again and we had a dryer issue. So, that definitely saved us a couple hundred dollars there with getting a simple part fixed.

The contractors were good. But, the parts they put in there worked for about a week and that was about it. I got to have them come back out and replace my parts. The quality compare to cost relation of HMS Home Warranty is poor. Renewing it, for me, is questionable.

Our house was probably about six or seven years old when I first moved in. I just thought a warranty would be good to have, because if something goes wrong, they would take care of it. And so far, they have. TotalProtect's price per month was the lowest out of the ones that I found. My experience has been fairly well overall. We’ve had numerous things done. They have taken care of everything that we have ever had a problem with. However, the interior of our microwave peeled off and they wouldn’t replace that. They said that it wasn’t mechanical part, which I disagreed with. That coating is an actual part. It has a part number. But I understood the microwave is 15 years old and everything. I was a little upset about that, but after I thought about it, I said, “Well, they’ve taken care of everything else, so I really can’t complain all that much.”

The company I had was shutting down, so I was looking for another company. Everything that TotalProtect had to offer in comparison seemed like the better option to me. Submitting a claim is very simple. I typically submit my claims online. Within an hour, I’ll have an email with the information, the claim number, and a contract person’s information. They schedule the service, they come out, I pay my fee, and they take care of it. With the exception of one, the contractors have all been great. I had one that was really scammy. He didn’t do the repair properly. And when I started having issues, I contacted TotalProtect, and they quickly sent someone out and got it fixed. But other than that, I’ve always had great experiences.

My garbage disposal stopped working and then my dryer did, too. They sent someone out and got them fixed within the week. The contractors were great. In both situations they had to come back, and I haven't had any issues since the repairs. I have been with them for two and a half years now and I have filed several claims already. I like the amount of items that are covered by them.

I've been protected with TotalProtect since 2011, and it's been wonderful. When I first bought the house, I didn't realize that all those things would have been covered, and I paid for them. And when I had some problem, I realized I have that warranty and I started using it. Their contractors have all been really great guys, and the quality of their work has been fine. There was one time I had to call the guy back. That was on the second floor for the furnace and he tried to do it in a less way, and my son-in-law already diagnosed it because he's an electrical contractor. But he came right back the next day and did what was needed. TotalProtect is very good. My generator was one of the biggest things that I use them for. When the generator went out, they came and put in a new one. That one only lasted less than a year. It went out. There was some defect, and they came and put in a new one. TotalProtect gives speedy service. I'm completely satisfied.

Everything has been working good with HMS Home Warranty. They answer our calls. Of all the things we’ve had done, two things were weird. One was the stove, where we told the repair people who were coming out exactly what was wrong. The door on the stove was hanging off and the handle was disconnected, and the door separated. When they got there and evaluated everything, they needed to replace two burners. Apparently, they don’t do doors. If they don’t do doors, why did they answer the call then? It was a waste of $100 for us. They never should have come out. And then, we had the furnace, the HVAC system upstairs replaced because it had problems. They put the drip pan under the HVAC. It was too short so it didn’t catch the drips right. And it came through a fixture in the ceiling. So, that company was questionable. The one I loved was a guy named Antoine. He did a phenomenal work.

They resolved all my concerns. Thank you to Christine especially for all your assistance in getting this resolved.

Everything has been wonderful with TotalProtect except when one of the service providers that they selected, Atomic TV, initially simply refused to provide service and stated that they didn’t have time to be involved. Outside of that, it was fairly quickly resolved with a second provider. Also, the claim submission process has become a little convoluted but I was able to deal with it without a great deal of difficulty. I tried to call and ended up doing it online. I would always like to see less deductible as well. Other than that, I've been with them for multiple years and I’m very happy with the service.

I’m a Realtor and have sold the HMS Warranties for people as far back as about 16 years ago. And everybody has always liked them. I also have experience with another company and they would find every reason in the world not to honor the warranty. But with HMS it’s pretty cut-and-dried. This year, my heat pump went out and they replaced the outside unit. However, I don’t like that you deal with a machine an awful lot. They’re more cut-rate and it’s hard for them to find people that are local. They've had to get people to come out from North Carolina to do some electrical repairs for us. But the people they've sent out seemed to be very knowledgeable. I’m coming up for renewal and I’m going to do again for another year.

TotalProtect is the insurance policy on the house. It covers mostly everything that we need to have done. Everything is fine and we have no problems with it.

When we used HMS, everything seemed to go fairly smoothly. Submitting the claim was fairly simple online. We had a problem with our heat pump, and it quit working in the dead of winter. It took them maybe two days of the week to get it fixed. Unfortunately, they didn’t have the parts that day, but they immediately came back the next day. They were very good.

I've been with Cross Country for at least 10 years. Historically, their service is great. They're responsive. The vendors that they've dispatched to our home are effective and efficient in resolving matters. But I had an experience with them over the course of the last three weeks that was not positive. I responded to a survey back today regarding that very negative experience.

I’ve been satisfied with TotalProtect's service and so I've had them for 20 years now. Other than last winter, my furnace went out this past fall and it took them about a month to fix it. Every time they turn around, they had to order a part and I had sit around in the cold for a whole month. That’s the only complaint I ever had. But one thing I don’t like about them is getting an okay to fix something. The idea of having somebody come out here 2 or 3 different times and the guy had a part in his car but he said he couldn’t use it as he still had to get an okay. And that took two weeks. Still, I’m satisfied with the customer service. Something happened to my oven and they took care of that right away.

When I was searching for a home protection plan, a friend of mine said that they have TotalProtect and I tried it. Their monthly payment is cheaper and they cover more things than American Home Shield. The dishwasher hummed all the time and wouldn't go through the cycles and wash the dishes. It filled up with water and agitated it a little bit, but it would never pump out the water. It just got stuck in that one cycle. I turned the power off in the breaker box for that appliance and tried to get it fixed. The guy changed the hose, took the plate off and ran through the electronics. I thought it was working and it looked like it was gonna do fine, but it did it again. It got to a certain cycle and just stopped. The technician who came out was very kind, informative, and thorough. It was a very pleasant experience. I'm satisfied.

My Realtor recommended HMS Home Warranty for this area. Once you get through to the actual person that’s going to do some service, it’s fine. It’s kinda hard to get to that point. And then when I do the claim online, it kept kicking me out and telling me to call. When I call, it’s kinda hard to understand the reps. They just give me a number for the contractor and tell me to call them. The contractors have been very good though. They show up when they do. They return the phone calls. They're very helpful on the phone and when they're here.

I typically like to call in and talk to somebody when filing a claim. Their customer service representatives were good. Recently, my shower was leaking down into my kitchen and somebody came out that day. I only wish the deductible is a little cheaper, but other than that, I feel good about TotalProtect and I'm going on 40 years with them.

They send out qualified people like Sears or somebody else as qualified who are not looking like they just rolled up and you're scared to let them in your house type of deal. I normally do my claims over the phone because it's easy. We get service pretty quick. I've had them for over five years now and I've switched my son over to them.

We were new homeowners and got a warranty for peace of mind. We've been with HMS for about three years and submitting claims has been relatively easy and fairly seamless. The website is relatively easy to use. They also give us some kind of idea when to expect the contractor or we usually heard quickly. We've been happy with the quality of the work performed by the contractors. A few times, we had to wait longer than ideal based on when they could get out or when they could get parts. That was frustrating. We've used Sears for a few things and they have been super frustrating to work with. I also get frustrated that I can't always find everything that's covered really quickly when renewing, which you need to reference when renewing. Overall, HMS is a good value.

I like how quickly they get things done. Usually, I have someone here within 24 or 48 hours, and they settle a claim really quick, and I've not had any problems with them. Their contractor are really reasonable. They're good. I'm satisfied with what their process is. The warranty really helps, especially when we get older. It's nice to know you got backup.

Submitting a claim with HMS has always been quick and easy. The contractors respond very quickly, usually within the same day, and then I schedule with them from there. I've always had a good experience with them. I would recommend HMS's service.

I called them when I had a claim and they wrote everything down and then they sent the guy out. So far, so good. The contractors that came out for my dishwasher and my garbage disposal were both nice.

HMS has always been reliable and very good. I've been with them for about 20 years now. Their contractors have been good as well. About a month ago, I had a claim for my furnace, and it was resolved in two days.

We've had HMS for 3 years so far and their response is quick. We've only made two claims and we haven't had any problems with any of the technicians who came out.

The first technician TotalProtect sent out for our refrigerator messed it up. We ended up having to get a new one. The warranty company replaced it though, which was good. Also, one of the original technicians they sent out for my dryer was awful. I have a very weird brand of dryer. It was evident they had no clue how to work on it and messed it up worse. One time, TotalProtect tried to send one of them back out a second time. I remembered their name and said to send me someone else. And they did, so that worked out okay. Other than that, we’ve had good luck with the water heater people, the garbage disposal people, and the washer and dryer people.

Total Protect Home Warranty approved the replacement of Martin ** dishwasher September 2019 in the amount of $587. Martin ** died July 5, 2019, and I’m his Power of attorney and Executor. As of today, January 5, 2020, I have not received the check. I called numerous of time trying to get info on the check. The first call, Total Protect informed me the check had been mailed and cashed. They informed me to send a copy of Martin death certificate, Power of Attorney and Executor affidavit. I sent these papers twice. After a period of time, I called again. I called a third and fourth time, each time had to explain everything all over again, because apparently they don’t keep records. Again I called today, January 5, I was on hold for over 15 minutes, and still no info on who cashed the check, where and when. I also wanted a copy of the front and back of check. Help!

I’m the homeowner and we make the payments for TotalProtect. They came through our bank. I looked into it, decided it was something good for us and we pursued it. The most recent claim was for the water heater. It took some challenges to get it done, but we did. Several plumbers came out and the last plumber that came wanted to charge us $900 on top of getting the water heater replaced. I opted not to do that. I requested a buyout. So, I got the heater replaced myself and they did the cash-out. I wished that the trades that they sent out would be a little more responsive. It took a few plumbers to get out here in order to get this thing resolved. The same thing with my oven. That was an ongoing thing, but finally we did a cash-out with that, too. But the bottom line is we got the job done. We are satisfied with TotalProtect.

HMS Home Warranty came with my house and I had it for my safety net. I had a couple questions when I first started. To get to someone that was actually helpful on the phone was pretty difficult. They sent me to a foreign country and I gotta beat around the bush for about a half an hour, and then they sent me back to the States. Once I got there, the woman that I got on the phone was super informative, and she told me I could upgrade my plan for a small fee. I actually ended up doing it ‘cause she explained it. I didn’t think she was trying to sell me. They were extremely helpful and they cleared everything up for me.

I recommend TotalProtect all the time. We've been with them for 12 to 15 years and there's been no problem in the claim submission process. Everyone that has come have been professional and nice as well. We had a problem with them once. Our hot water heater went out, and they changed a bunch of stuff in between and we never got notified of it. But they backed us, got us on the right program again and fixed it. So they did the right thing.

HMS Home Warranty came with the home and then I saw the benefits. I've been with them for two years now. When submitting a claim, it takes pretty long and the people that come aren’t knowledgeable. The one guy who came out when I initially had a toilet issue lied about a flood in the house. He said it was gonna cost a couple thousands of dollars and it ended up being a $5 fix for the pipe on the back of the toilet, and there was no flood damage. When I called initially, I think one of my first calls was about my dishwasher backing up. The guy came out and took my deductible -- a hundred and something dollars. He told me to pour apple cider vinegar in there and it should help out. He didn’t do any work. It just so happen that I had a personnel with the house that was able to fix the toilet.

When I submit a claim to HMS, I do it on the phone. I tried and worked it online once but that wasn't working. So it's just easier for me to call. But I don't have any trouble when I set it up. My recent claim was for my washer which was not working correctly. It would finish cycles and it smelled a little warm, like electricity-wise. They contacted Sears to do this. I submitted on a Friday and they came on that day. It turned out that the timer was not working and that's what was replaced. It seems to be working better now. Sears was nice enough to give me what their price would've been, 'cause I don't think anybody else is done. It would've been about a $300 house visit with the parts. And so, it cost me $100, so that was good. My house is about 25 years old, and that's when things begin to break down, so the warranty has been useful for me.

Submitting claims with TotalProtect has been easy. When we call in, they get back with us and set up a time for the repair. Once we get in contact with the contractors, they communicate well. But sometimes, things happen on a weekend and they don't get back to us until Monday. However, they come out when they say they’re gonna be there and they complete the work. TotalProtect helps a lot with bills. With our water heater, it was over $600. At first, the contractor thought it was just leaking a little bit, but then the water heater just stopped and wouldn’t get hot. We called and they ordered the part. And it took a couple of days for that to get in. We've been with TotalProtect since we bought our house eight years ago and we're happy with them.

TotalProtect doesn't wanna cover me anymore for my home. So, I'm not very happy. They told me they're pulling out of Florida, but then they're still covering my rental. That doesn't make any sense. I think it's because my air conditioning kept breaking down, so they don't wanna cover my home anymore. My rental has very few issues. The technicians are fine, but then, they're separate companies.

When our water heater went out it had to be replaced, and then they sent us a check for half of what we paid, which was kind of sticky because they told us it would be three weeks before we got a water heater. I don’t know about them, but I don’t take cold showers. I wasn’t going three weeks. But the person did come out and fix the thermostat. Apparently, it was a part that needed to be replaced. That was the third time that a part has been replaced. But the young man did a good job. He was very nice and was on time.

I have had this warranty for quite some time and each time I have had to file one claim it has been an issue. They use sub par contractors or something is not covered. It's amazing that I pay my monthly fee and HMS has no problem with taking the money but I can't seem to get my claims covered. I am contacting the attorney general and reporting a bait and switch gimmick. I thought the point of home warranties is for a peace of mind but I see this is not the case.

I completely came in to HMS Home Warranty started thinking it was all a sham. I expected to get a big runaround and be very disappointed. And what I got was professional people. On the phone, the service was awesome. The service people coming into my home were polite. Within 24 hours, everything was resolved. The very worst thing was that it took me three weeks to get my refrigerator. I had to be without a refrigerator for three weeks. But otherwise, I could do nothing but gush about how wonderful everything went. Submitting a claim was very easy. Everything about HMS was just what the Realtor told me it would be. Everybody could tweak, but all in all, I would be one of those old people in the commercial saying, "And they came in fast." They were the best.

I had a dryer that was on the fritz and I called TotalProtect. Submitting the claim was an easy process. I got in touch with the service provider and he got back in touch with me in a very timely manner. Then, he showed up when he said he was gonna show up. He had ordered the parts and they came in quickly, and he fixed it expeditiously. It all worked out very well. While I'd like it to be cheaper, the service has been okay every time I've called a provider that they have selected.

With HMS, I had to submit a claim for my furnace three times. The first time a guy came out, I gave him a $100 deposit. He said he fixed it but he didn't. The second time a guy came out but still the claim took the third trip around. The last contractor HMS sent out for my furnace were great. I had to wait on a part to come in. Once that came in, the techs picked it up and installed it. They did it in one day. My water heater stopped working too. The tech checked everything out and fixed that. Everything has been working since then.

In most cases, the process when submitting a claim was very easy and fast. There was one time where the vendor came and did the work but it wasn't good. When we called them again, they would not come back. I told HMS and then it was going in circles for a while. They kept on contacting that guy but he never came. Then, I had to pay another $100 out of my pocket for someone else to fix the plumbing issue. I would recommend that when somebody doesn't come back to fix what they fixed incorrectly the first time, HMS should drop them from their list as a vendor. Other than that, I didn't have any issues and overall, I’m happy with HMS. I bought my second house. It's a rental property and I have it insured with them.

I had a repair of a garage door opener, the motor that runs the opener. The contractor diagnosed the problem, fixed it and left. It was also fine when I put this claim in.

When I purchased my home, it was suggested that we go ahead and get the home warranty just because it would be a good idea. So, we got it and we paid the extra $100 as well to get the updated package which saved us. We weren’t in this home for three months and the heat exchanger on the propane heater had rust holes all in it and the evaporator cooler on the AC side had holes in that. When I submitted a claim, everything went along very smoothly. Once all the information from the service provider was given to them, they processed it and took care of it good. I'm very happy and satisfied with the service. The contractors were very respectful and they did a good job. We live in Virginia, so I've had to use the heat and the AC and since they came out, everything is working fine. My experience with HMS has been very good and people should get it. It’s worth it.

I called them on Friday Jan 31st 2020 about a water leak under our house. I stressed the urgency of our issue. I called in the morning and had to call back that afternoon. They stated they did not have a plumber in our area and it was sent out to their outside team to find us someone and we should hear something no later than Sat. Well its not Monday afternoon. I have not had one call ore one email from these jacklegs. I have had other home protection plans and was treated with respect but not from total protect. They can only read from script no one would escalate the issue for me. So days later and nothing from them. This is the worst company I have ever dealt with...dont waste your money ortime

I submitted a claim to TotalProtect when my furnace needed some work done on it. The person that took the call was very helpful and made me feel at ease, letting me know that someone would come out. Within a couple of days, their techs came out from Sears and repaired my furnace. The service person was helpful in explaining what went wrong. It was a very easy process. I'm thankful to have TotalProtect. They're a very reliable company and what they advertise is what they do.

I've had HMS Home Warranty for 15 years and haven't had any problems. One time, when I called about my garage opener, they weren't able to find an electrician to handle it. I've mostly used them for plumbing though and it has been basically the same plumber that comes out each time. He's old school and an older gentleman. He uses old techniques and doesn't cut corners like some of the newer companies.

Everything’s been very well with TotalProtect Home Warranty which we've had for 10 years now. This year, we used them a lot. I just placed a claim yesterday and we’ve set a time for them to come tomorrow. So far, everybody has called and did what they were supposed to do. I just call when submitting a claim and my interactions with them have been good. It's been good with the contractors as well.

I was out of town and our washer wouldn't perform a hot water cycle. The technician from JGF MECHANICAL SERVICES - MD, 240-586-1415, came out and saw that the washer was apparently working because one cycle started. The technician didn't use the available diagnostic mode on the washer to display diagnostic information. After I returned home I was able to troubleshoot our washer today, after a few minutes searching the web, I found how to enter diagnostic mode on our washer and immediately found Error Code E2 F3 indicating the inlet water temperature was incorrect.

I've been with HMS Home Warranty for about two years now, since I bought my house. Submitting a claim was easy. Everyone has been really nice and the contractors were great. I had a claim but it ended up not being under the warranty.

When I had six 21-year-old boys, one decided to get sick and another one decided to take wipes and clean it up. It went down my toilet though and flooded both my toilets and my showers. I called TotalProtect and they worked it out. It happened at 10:00 and they had to keep me on hold. At first, they tried eight people and it was panic. The only person I had that can come out couldn't until 9:00 AM. I said that I had no working toilets and TotalProtect just kept calling and calling. Then they called back the 9:00 AM guy, who then called one of his guys.

Submitting claims with HMS has been easy. I have been with them for five years and for my most recent claim, I had a leak in the bathroom. It took a week for someone to come out because the first person never came. He said that he was gonna call me right back. It was on a Thursday and by the time Monday came, he never called back. I had to call HMS and let them know that he never returned my phone call. Other than that, I don't have any complaints about HMS.

Everything has been working very good with TotalProtect Home Warranty. They have great customer service and I’m happy with them.

We had an issue where we needed a plumber and it went well. The contractor was good. The previous homeowner purchased HMS, and then it was transferred to us.

TotalProtect's claim process is super easy. However, if I call customer service about an issue, I get a different person each time I reach out to somebody and I have to do the whole spiel as to why I'm calling all over again. They should have a certain person to reach out to or if I reach out to somebody, I should be able to directly contact that person again about the same issue. But for the most part, everybody has been very nice and helpful when I have called. I've had TotalProtect for about eight years and had an issue one time, but it got resolved eventually. One of their contacts did not show. But they finally got me in contact with a company. I was very happy with that company though. They came out in time, were very professional, and got me taken care of right away.

Calling in my claim was great and the customer service was great too. A-1, the last company they sent out, did a good job. But the one they sent out the first time sucked. That guy, when he came out, he did not want to do the job. One of my drains is in the front of the house and he did not want to snake that. He did not want to snake my toilet again when he came back. I was like, "I think the problem would be solved if you guys either pull the toilet up." He had to do that, but he didn't. And then, he came back a second time. I asked him if he could snake the toilet again, but he wouldn't. They were lazy. I then told HMS that I never wanted them to come back and asked if they could send me somebody out.

The experience with TotalProtect went pretty good this time. It wound up there was a broken wire on the furnace and the thermostat was bad. The contractor was okay. It was him and his son that came. The one thing he did do right off the bat was he inspected the furnace to make sure it was even safe to be operated before he did anything. I appreciate that because that way, you know that the furnace is in good operating order. He's not gonna do anything with it. Then he fixed the broken wire, but he stopped at that point, and I had to call back in two days to have him to come back out. He came back out, and this time he kindly let me talk to him a little bit as far as what I thought. He got looking at it and agreed with me then that that was probably the problem. He repaired it and it's worked fine ever since.

When we purchased the house, our Realtor recommended we have the owners of the house purchase a home warranty before we bought it. That was where we got the HMS. It’s super easy to submit a claim. I don’t have to call anybody. I can just go online, submit the claim and I'm done. Every single contractor I've had has been amazing. I would absolutely recommend HMS Home Warranty because it’s been the easiest. I would never want to do these repairs by myself.

The people that we purchased the house from had paid HMS Home Warranty for one year. The warranty expired after a year and I repurchased it again. And I've now had service for over a year. On January 1st, the furnace went out. We were in the middle of one of our patented polar vortexes in Wisconsin and we had no heat. It was a very frustrating situation because we were extremely cold. With the wind chill, we were in the negative 30s at that point, and I have kids. Luckily, we had a fireplace. But we didn't realize that they had no HVAC providers in our area at all to come and work on it. The only numbers they had were people that were over two hours away, and those people laughed at me on the phone and said they were not doing it.

Whenever I submit my claims with HMS they send someone out as little as a day or as long as two weeks depending on what the issue is. With my recent claim I had a blocked-up toilet, and it took a little less than a week. The contractors were very satisfactory. I’d have the same crew back again without any hesitation at all. Occasionally they will refer me to someone who doesn’t service my part of the world. Their geographic locator system doesn’t always work right. I’ve had that happen twice. But overall, HMS is pretty good in terms of the technicians that eventually get here.

We had another home warranty before and we switched to TotalProtect. We've been with them for four years and so far, everything is going good. We never really had to make a claim until recently and the process was seamless. We were really excited that it went really well. Submitting a claim to them was easy. I even did it online and they responded within 24 hours, which was good. It was less than expected. I like that TotalProtect chose whoever was closer to the area. They had chosen Sears service center to come check our microwave out. But two days had lapsed and they didn't call us. I have teenagers so I needed the microwave fixed, so I had to call back. But after they finally got someone down, it went quickly, within 48 hours.

I've had TotalProtect for a long time and I've never had a problem with them. I also refer them a lot. The latest claim was to fix a toilet that wouldn't flush. This claim went very quickly and was fine. The contractor went and got a part from Home Depot and came back and fixed it.

I’ve had HMS for a couple of years now and Titan Heating & Air, the first HVAC system company that they sent out, was terrible. They did some shady things to my HVAC system. There was supposed to be two capacitors and when my system wasn’t working, they ran everything to one. So, whenever one part of the system would cut on, they would cut on the other part. My utility bills were $600 a month and I didn’t know why for a year, Eventually, somebody from Sears came out and looked at it. They told me that they couldn’t touch it because somebody else did the work wrong and they didn’t wanna be liable.

HMS has been the best thing ever. We used it when a couple of things broke and it couldn't have been easier and more helpful. The most recent claim was kinda two-part. We thought our heater broke. The contractor came out and said it was the thermostat. That worked for a few weeks. Within a week of that happening, our dishwasher broke. Our dishwasher a two-door one and kind of hard to find, but it got taken care of no problem. Then the heater started not working again. As it turned out, it was a heat vent so the contractor came back out and fixed it again. The second tech was much more thorough than the first. And because we’d already made the initial claim, they didn't charge us the $100 to come back out for the second one. HMS has paid off and I couldn't be happier with my experience.

I've had TotalProtect Home Warranty for 15 years. It was pretty good when filing a claim. I just called them up and then they got someone out here pretty quickly for me. It was on a Saturday, so they couldn’t get them out till Monday, but I understood that. The representatives were very nice. I was happy with the whole experience. The technician was also very friendly and everything you would expect from him. He came out to fix my furnace that quit. He just put a couple new parts on it and it was running.

I've had TotalProtect since we bought the house in ’93. In the beginning, submitting claims was good. Then, it was kinda bad for about a year or so. Some people must have complained because the service is back at being good again. We were happy with the last time we did a claim. We had 3 guys come over to fix our washing machine. The 1st guy was young so he was really inexperienced. He ordered 2 parts but one part wasn’t necessary. The next guy wasn’t that experienced either. We asked for an experienced guy and when the final parts came, the 3rd guy was great. He was probably in his 50s and knew exactly what to do. He found the problem right away and put in the parts. He was probably done within less than two hours. The washing machine is now working perfectly. I even did three loads yesterday. Thank goodness ‘cause I didn’t have my machine for about 10 days.