Cinch Home Services Reviews

I’ve had HMS Home Warranty for 12 years now and I’ve only had good experiences with them. Also, I had nothing but good service with the contractors that came out.

We had one guy come out to the house and he was very nice. In fact, he was going to come back and take a look at it. I guess he was in the area and he stopped by. But I told him no and that it is working fine now. I didn’t want him to do something he didn’t have to. For that claim, I had called the company and the company gave me the name of the repairman then I called him and he told me when he was gonna come out. But the fee used to be $100 though. Now, it’s $125 and that’s going up. I know the cost of everything goes up though.

When Sears came out and looked at my air conditioning, they said they can’t really repair it and that It needs to be replaced. So the tech called the warranty company and they approved it. Then Sears came back out and said they needed to take pictures and measurements. A week went by and then they said they don't do replacements, just repairs. They were gonna subcontract it to another company and then that company called. They said they were gonna take pictures and measurements. I told them Sears had already taken pictures and measurements. It was just gonna take longer for them to come out and do the same thing. But they said they had to send a guy out and it took three days for their guy to finally come out. Then he said they had to order a part and it took two weeks to get a part here. By now, three weeks had gone by, at least, and it just got partially fixed today.

I was buying a secondhand home. I like HMS’s overall coverage, their expertise in the market, and their experience as well. They are now with Cinch so the software is relatable, but it’s just easy. I go online, make the claim, and then I have a response e-mail with the company name and number I could contact. When I contacted them, the third party company was also very helpful and responsive in their communication. The quality of work was great. They were very knowledgeable and professional. I love the experience. I can’t wait to keep renewing annually so I can have peace of mind, and I know I'm in great hands.

Everything has been good during my time with Cinch Home has been good. Customer service reps have worked and helped me out. They have made sure that I get everything I need. When I called a problem in, the reps took care of what my problem was. The techs though said that they weren't coming until the Coronavirus is over with. Still, this is just a minor issue.

We received the HMS Home Warranty when we bought our house through the previous owner. When the furnace wasn't working properly, they got right on that and got it replaced for us. We had a great turnaround. Within 24 hours, I heard back from HMS. I was really happy so we ended up renewing it just because of the service we received. The contractor that came out was really good and professional. I liked them a lot too.

I’m a single, older woman and if something breaks, I don’t have anybody to call. But when I have Cinch, I can call them. My dishwasher quit working properly, and the man came and replaced a part. It was a cheap old plastic thing. Maybe it was a $6 or 69 cents, but it wasn’t much. They had checked with me, “Is it okay if a tech comes in? He’ll wear mask and gloves,” and the shutdown rules weren’t on yet. I said yes. He came in and then he said he’s ordering the part. And then came the shutdown. I was like, “Are you gonna be able to come back and put that in?” He goes, “Yes. Because we started it before the shutdown, we can come back and finish it.” So, again, he came with gloves and all of that and put the part in. I was thrilled.

Submitting my claims with HMS was easy. But a couple of years ago, my microwave broke and I paid my deductible. They couldn’t repair it, so they had to get me a new one, but I felt that they didn’t want to. I finally got it, but it was just horrible calling every week. They kept saying that they’d put acceleration on it, but it wasn’t accelerated. There are some exceptions, but most customer service representatives just wanna get you off the phone. It was like they get paid for the amount of issues they resolve, but they don’t resolve them, they just get you off the phone. I would’ve talked to a supervisor, but they said that the supervisor was not available or that the supervisor would call me back. But they never did and I was furious. It took a good month, at least, but it seemed like a year before I got a replacement.

Cinch has been perfect. When I put a claim in, they automatically sends something back to me and then they help me set up the appointment to have someone come out here and take a look at something. The last thing was the oven microwave, which went bad, and the gentleman that came out was fabulous. He was so nice and respectful. It was right in the middle of this stuff happening so he wore a mask and he had things on his shoes. It was really nice. He also wiped down everything he touched. Then the guys that came in and installed the new thing were fabulous too. We’ve never had a bad experience with any of our repairmen that have come in through Cinch. I also like it that as soon as you notify them, you’re constantly getting emails asking if everything is okay and providing something so that they can get back to you if not.

My dishwasher was (and still is) leaking and HMS sent over a service to fix it. Turns out the seal on the inside is causing the leak. The tech said he’d fix it but didn’t have a seal in his truck but would order one and come back. That night I received an email that the seal is not covered under the warranty. So I have a dishwasher that is leaking and a warranty that is useless. Thanks HMS. To make matters worse I called customer service and had the worst experience. The service agents were not very nice - impolite - and didn’t care. Tried cancelling the warranty so I could use the unearned premium Refund to fix the dishwasher and that was a problem.

My refrigerator and freezer weren't cooling. I called and HMS got me an appointment, then somebody was out and took care of everything. The person who came was very professional, polite, and got the job done quickly.

When we call Cinch, we don't have to wait a long time to get service. Submitting claims has also been a straightforward process. The last time we called, we did our air conditioning maintenance through them. The techs who have come out so far have been professional, courteous and on time. They wear masks too. So far, being with Cinch has been good for us.

HMS is good but it usually takes months in some cases. When we had the stove that went out at Christmas time. We reported it and it took ‘til March to get it fixed. Also a lot of times, they’d send folks out that cannot deal with the issue. If they could only screen their service folks a little better. We had a water leak and the plumbing company came out, and it took four times for them to come out. I didn’t know if it was just the customer service this day or what. But we’ve had it since we bought the house and they eventually fix whatever the issue is.

If I have a problem or stuff break down, I write and pay a deductible. I don't have to spend a lot of money out of pocket. Some of the contractors Cinch has sent out have been good and some, not so good. When I run into contractors like that, I call and let a representative know I wasn't really happy with the service. Also, communication could be improved. And they could let us see what the technicians write up that they turn into Cinch about what problem was fixed because I've had someone come out here and really didn't do anything the first time. And they had to come back out a month later for the same issue.

I was a Cinch customer, then I went to someone else, and then I came back to them. Submitting claims has kinda been okay. The reason why I left was because you gotta go through too many steps. I had called to have someone come out to look at the garage because allegedly it was covered but when talking to the person, I was told because the garage wasn’t connected, it was not covered. I told the person it was not what the plan indicates.

I’ve only submitted a claim because the igniter on my heater stopped working. The techs came out as soon as possible and got it fixed that day.

The first time that I filed a claim, I went to the policy with TotalProtect for how to file a claim. There was an 800 number and the representative assisted me very quickly and was pretty professional. They filed my claim and in 48 hours, the subcontractor made contact with me and notified me that there was a claim. They told me which days they were available and I set up the appointment with them.

Sometimes the companies that TotalProtect uses are not really reliable or they take too long to do the repair. But TotalProtect keeps in touch with me to follow up. My last experience was my hot water heater and it took about a week to get it replaced. And that was way too long ‘cause the water was leaking. And then, prior to that, I had replaced a washing machine and they didn’t wanna install it for me. So, I was out of town, good thing I had to show up here in town and I could do it myself.

I called in a claim for a leak to Cinch Home Services and I was so surprised when their reps said that they could get someone to come between 12:00 and 5:00 that day. The contractor called me around 4 and said that the tech was not gonna be able to make it by 5:00 and asked if it was okay to come between 6:00 and a certain time. Michael, the tech sent, called me to say he was on the way to address our leak. A little bit after 6:00, he came and he was very nice and knowledgeable. He looked at the leak and said it was our garbage disposal that was leaking and that it had rusted out. He replaced our garbage disposal with a new one and the replacement has been working fine.

I had HMS Home Warranty on a previous home. I just call them to submit a claim and they set up an appointment for me. The contractors and the quality of their work were good. I had good experiences with HMS.

I had just bought a refrigerator and I thought it was better to buy the full home appliance than just the refrigerator warranty. I got a warranty from Cinch and used them for the Samsung refrigerator when the icemaker messed up. It’s a counter-depth refrigerator, which is kind of rare, so the tech had to order a special part and have it sent here. He didn't have anything that would fix it but he was really nice.

I've never had a problem with Cinch's claims process. Some contractors take about 2 weeks to come out but other times, it just takes a couple of days. With the coronavirus situation, there was a little confusion with the claim for the washing machine. It was assigned to a company and I never heard from them. I called them and they said they won't take a new claim, so I had to call Cinch back. Cinch gives me a sense of security. If something goes wrong, I don't have to try to figure out how I'm gonna replace it or get ripped off with some company coming out and overcharging me.

The first contractors worked with a leak in the house the day I moved in. They were amazing. They came out, the tech looked at the assessment, was very professional and very courteous. After I showed him the location and what was going on with the leak in the house, from the first floor into the basement, he walked me through. He said, “I think that I have an idea, and this is my plan of action. Are you comfortable with this?” I was so impressed with him. It was a great experience.

We used Cinch Home for our problem with our hot water heater. Submitting the claim was very easy. I didn't think it would work as smoothly. Their contractor came the next day and the tech who came was wonderful. He would've fixed it then if he had a part. He got the part needed and came back within a day or so. It was a very quick process.

Cinch did a good job. They were on time and they fixed the problem. Also, the contractor was nice. I'm pleased with the coverage. Keep up the good work.

It seems like every year we have one or two little problems with HMS but so far, so good. I didn’t really do any comparison shopping this past year. I may in the future but the cost seemed reasonable and it was in line with what we got when we bought this house a couple of years ago. The real estate agent probably shopped smartly for coverage at that time.

The contractor was wonderful. I had a leaking refrigerator and he came and fixed it. Then I came home to another puddle, but the puddle didn’t happen for a week or so, and he was promptly out here. I never had a problem since. I would highly recommend HMS.

I worked with another company when I was in Kentucky and they were terrible. They worked with really poor quality work people. Sometimes, they couldn't find someone that would work with them. I had to reach out to workers and get it approved. It was a nightmare, so I was pleasantly surprised with HMS. They were recommended by my Realtor and they were reasonable. Submitting a claim was pretty easy. I mostly did it online. They were pretty prompt about finding me someone to do the work. I've had somebody work on electricity and someone else for plumbing. The contractor comes in a couple of days but I usually had them contacted within 24 hours.

The furnace broke on a freezing day within the last month. We just had someone here from HMS, and it was great. We just paid them about 125, and it would’ve cost us $800. We needed a new motor. The contractor was great. We wrote it down to see if they send him back again if something happens again. We have been totally pleased with HMS. We also had something with our refrigerator, and they were wonderful too. What I really like about it is you call them and they get the people for you. They tell you who to call. I don’t know who to call to fix my refrigerator if I didn’t have this. It’s for them to find out. I don’t have to do all that legwork. Two people have asked me about our company and I have forwarded them the information.

We’ve had to have a few things replaced by Cinch. I bought a refrigerator brand new and the part was supposed to be under warranty but they discontinued that. Cinch was trying to get the company to pay for it and but they said we have a home warranty. And so Cinch ended up paying for it. But it took a long time to replace the refrigerator. I lived out of coolers for almost a month and a half. I probably could have paid for half of a new refrigerator with the amount of money I spent on ice.

The most recent claim I filed with TotalProtect was for the water backing up into the basement. The contractors worked on it and they thought it might be what's going out to the line. They were trying to go through the line to get to it. The guy said there was still a clog in there and he said that might solve the problem. He told me to call the sewage department. They came out this morning and they found there was a problem there. I have to call-in to the tech but so far, we've used the kitchen sink and we have not seen any problem popping up.

I got Cinch through my bank. I have only submitted a couple of claims. Contractors do good quality work. I called, they came out, they examined what I needed done, and the next couple of days it was fixed.

I’m a Union employee and TotalProtect is a benefit through the Union. I submitted a claim for the air conditioning unit and then someone came in a day or two, which was fairly quick. I did not like the unknown out-of-pocket expenses. I felt we were being price-gouged. It was $2,350. I felt the contractor was taking advantage of the whole pandemic situation and probably not having a lot of work and definitely price-gouging somebody who needed work done and had the savings to pay it.

The name keeps changing, but I’ve been with TotalProtect forever. The toilet was leaking and the leaking went through the ceiling. I called Cinch and they sent the plumber out. The A-Z Plumbing guy came out and he knew what the problem was immediately, attacked it and finished it. He took care of the cause of the problem and it was amazing that he was able to find it. Very professional. I tried to determine it myself. My house is big and he really knew where to go to find the problem. His method of locating the problem was funny to me, but it worked. He went straight to the problem. He was amazing and was very nice.

HMS' claims process is good. We only had one time where we had an issue but it wasn't with HMS. It was one of their people that does the repair. Recently, we had a fix on our dyer and the tech was out the same day. He was efficient and fast. He got the dryer working for us but needed something just 'cause it was probably gonna go. He said he'd order that and get back to us. They did and they were back out and he was the one that came back.

I'll tell others I use Cinch and had no problems. I’d let them know that it’s not insurance but more of a homeowners’ warranty where it doesn’t pay for sudden and accidental but for things that break over time. When submitting a claim I just follow the online prompts. Once the claim is submitted, they provide the number and tell me to call them for an appointment. If it’s after hours, you could leave a message. They tell me who they’ve assigned it to and to call them. If it’s a Friday, contractors are dispatched probably that Monday or Tuesday ‘cause they don’t work on a weekend. That's three to five business days. Interaction with service providers is great because they call, confirm the appointed time, confirm it again a day or two before, and then you can follow the technician with a link they send you. I was with TotalProtect for about 15 years. When I went to file a claim, that’s when it said they're Cinch now.

I'm a realtor and I give HMS away as a closing gift -- home warranty is always a good thing to have. I know the regional saleslady Annie and she used to come to the office all the time, too. I had a claim on my AC system that was not working properly, and the service provider came to my house and they were professional. The service people are usually not the best, but I was pleasantly surprised and everything worked out fine. What I don't like about HMS, however, is the stupid automated system, which does not work properly. They schedule something and then you are not scheduled with a service provider. The automated system needs to have an overhaul or something needs to be altered. So, my clients and I want to talk to a human, and I never have a problem.

Cinch has been taking care of my problems in the 10 years I have been with them. The techs they send have been great.

When I had the first contact with their contractor, the tech worked on my issue and he fixed it. And recently, I had my dryer repaired. The contractor said that they would call me when they were gonna come and they did that. They came out on time and they fixed the dryer. It's been working fine ever since. I'm perfectly satisfied with HMS.

Submitting a claim has been pretty easy. You submit the claim online or you call them and they give you the contractor’s number and name after the claim is submitted. I never had a hassle with any of the contractors. I made some claims in the past two years and they worked pretty quickly. The contractors are pretty trustful even with the situation now with the COVID-19. I made a claim about three weeks ago and the contractor was very careful. He did the precautions and I think that’s important. I haven't had a bad experience, so whatever they're doing, they're doing it pretty well.

Sometimes, filing claims can be a hassle. Sometimes, I get really good people, and sometimes, I get someone that’s not listening. I had a bad experience with my washing machine where TotalProtect didn’t replace it. It was unfortunate because what happened is that the whole tub came off. It was totally eroded. It was nothing I did, it was from wear and tear. I had been without a washing machine for 3 months, so I went ahead and replaced it and they wouldn’t pay for it. But they usually pay for everything and they were saying that the policy had changed. They don’t pay for certain things, and I understand that.

I have been with HMS Home Warranty 10 years and I like that they cover almost everything major. The service professionals seemed to know what they’re doing when I filed a claim for my washer and dryer.

As far as Sears is involved, it's been absolutely terrible. It was the worst experience in my entire life.The guy came out to repair the microwave. He didn’t have the parts and ordered them. They came a month later, and I’ve had to reach out for that, and it’s already five weeks with no microwave. A different guy came out from Sears and he said, “We don’t work on these.” He insisted that I give back the parts that took me a month to get. We called Cinch and raised a complaint. After about an hour, another place called us and it was a different company. They came out about four days later and fixed it perfectly and easily within 30 minutes. Cinch did their job but they shouldn't give anything to Sears.

Everything that I've called on with Cinch has been taken care off and there have been no issues. Also, the contractors have been okay overall. But there was one time we had to trade out to somebody else because they didn’t show up. We made it work.

Cinch went up on the price, but other than that, their claims process is fine. I recently filed a claim for my refrigerator. It’s still not working because the guy told me that he didn’t think it was gonna work anyway. Also, for some reason, they don’t cover the whole house and the refrigerator is in my garage which is not in the main house. I have to have extra coverage for them to cover it. But I went on ahead and paid the $125 that I had to pay for the guy to come out.

When we bought the home, the warranty was part of the deal and we renewed it the year after. It has paid off for us recently and when the renewal comes up, we’ll probably renew it again. We had a $10,000 heat pump system that was covered and it only cost us 160 bucks. It was great. We had no problems at all.

Certain things were really good with HMS but the plumbing issue became really bad. The plumber came out and I gave my deductible and then he didn’t even attempt to make a fix. He just said that it was a preexisting thing. But he cut a whole my ceiling that I still haven’t gotten patched up. The communication is not where it should be. Sometimes, the communication between the actual person providing the service and the communication with the customer is a little bad. There should also be a direct line you could speak with somebody at all times.

I worked as a real estate assistant for years and I've investigated all those warranty companies. Cinch is the best out there because so many of the companies don’t do any replacements. We had them out for a hot water heater years ago and then they came out last year and this year about our air conditioner. The people they sent about the air conditioner out of Jacksonville were fabulous. I liked them because they have the same name as my maiden name. Cinch has been really prompt. At first, the contractor told me they had no appointments available for days and then they called back and said that they had one and the tech was in the area and he was gonna come that day instead of waiting three or four days. He was very polite and professional.

I filed a claim online and then, they called me and set up an appointment. They were great.

It’s a great experience when I submit a claim to Cinch. They have a great service. I would recommend them. I like the service provided by the contractors as well.

My experience has been really good. I've had TotalProtect for 12 years and I haven't had any problems with them. I do claims over the phone normally and I can usually expect the contractor on the same day or the next day. The contractors are really nice too.

I heard about HMS form a friend and I’ve had them for eight years since I moved into the house. A month ago, I took the buyout because I didn’t want white appliances. So, they replaced the refrigerator in my kitchen with something else. But I didn’t know that they only do one appliance in the house. Also, the supervisor didn’t return calls. You can leave a thousand messages but nobody ever will call you back. She still has not called me back today. Still, the technician was very pleasant and polite.

The last experience when TotalProtect had to replace my washer was a difficult one. When they sent me an email, they didn’t either they would deliver a washer or I could get $520. That email never showed one thing about TotalProtect. And I didn’t know until I called them up to say, “Hey, what’s going on? I haven't heard from you guys.” And then, they tried to tell me it was past the time and that I had to take the $520. I said no. I don’t answer my emails if I don’t know who it came from because there are too many scams and I'm surely not going to click on a link. They sent two emails. The rep tried to argue with me that I had to make the money instead of the washer.

I have Cinch on my home and on my property and everything has been great with them. Recently, I had an issue with the stove and the first provider that they sent out couldn't get parts. So, I called Cinch and spoke to a supervisor. He said they wouldn't replace it but I told him that the problem had been going on for three weeks and it was two days before Thanksgiving. He said he would speak to another supervisor on how to get the part as soon as they could. But I told him to let me go buy the part because I know a place here where they sell the parts and he said I could do that.

It's easy submitting a claim with HMS. I do everything online. I submitted a claim once, and in 24 to 48 hours, they called me. And then, it was backed up ‘cause a lot of people spending time at home from the quarantine. So, the contractors came out that Friday, got it fixed in like no more than an hour. It was very time-friendly, unlike what they said would happen.

I'm a Realtor of Rector Hayden and I sell HMS warranties. It was the only one that we offered at the time we got coverage and claims submission has been okay. I have had orders for hot water heaters, the HVAC system and sump pumps and I'm okay with who they sent out, so far.

We were having a problem with the AC where the pan was overflowing with water, which was supposed to drain out of the house. For some reason or another, the float that was supposed to shut the unit off when it filled up didn't function. The contractor came and adjusted it. Then they had to come back and adjust it again and we've had no other problems.

We have had HMS for the last six years since we bought our house and so far, everything has been working out fine. But it's kind of complicated getting in contact with them. Last month was the first time we called for a repairman. We tried to go through the process on a Friday or a Saturday, but the website was down. We had to wait for Monday. Once it was Monday, I was able to log in and kind of request someone to come. Once we reached them things were smooth and easy. The guy was supposed to come at 2 PM, but he called by 10 and said he was available right then. He asked if he could go then and I said yes. The guy came, worked on the refrigerator, and an hour later, it was all fixed.

Five years ago, we went from American Home Shield to TotalProtect because they were a little cheaper then, but now, the price looks the same for the insurance. Also, they sent me a letter saying that they were going to have to stop servicing me because they had problems with getting the techs to come. We live in Corona and there was none locally. They spent a lot of time to get people to come and I was sad that they had problems.

I've been with Cinch Home for four years now. Everything I've needed fixed has been done in a timely manner though sometimes, the repair may take a long time because a part is needed and it's hard to find.

I had an issue with the thermostat on my water heater. I called HMS and they took the information and told me who the appointment was gonna be with, and they set it up. And then the company called and came out and took care of it. The contractors were very good.

We were pleased with the service that we got from Cinch. We’ve had several things that needed to be replaced and they had no problems with it. Most recently, we had a claim for our stove. It was a hinge on the door and they said they don't cover doors. However, they couldn’t get the hinge fixed without the door so they ended up giving us a new stove. The tech was very nice and we appreciated him.

The house we bought was insured with HMS and I've done both online and over the phone when submitting claims. It's very good. They usually give me a timeframe as to when to expect the contractor or expect a call from them and I've been satisfied, so far. They're reliable and they help relieve the financial burden if something goes wrong.

The warranty has been great. Sears came out in a couple of days and repaired a light that was inside the freezer, and it worked.

With Cinch Home Services, I used to pay $75 every time someone comes out. Now, I'm paying $125. Still, their contractors have been good.

When I purchased the house, my Realtor highly recommended HMS Home Warranty. Also, I believe that about 20 years ago, I had the home warranty service as well. That name rang a bell with me. I went with them and it's so easy to make service requests. The response time is unbelievable too. I am so impressed. By the time I submit my request, my phone is ringing from the other end to schedule an appointment. The contractors are professional, courteous and very expeditious in getting the job done, and I greatly appreciate that. They are very knowledgeable too.

Submitting a claim with HMS has been really good but depending on the servicer, it may take a while to get in the schedule and get the service done. Their online portal is efficient and it works but sometimes I like to talk to people. The contracting companies and their work have been really good. I would recommend HMS Home Warranty as a homeowner.

I used Cinch for years when I was managing insurance sales with the Regent Finance Corporation. In my years there, I never saw them turn down a claim and I knew then they're a good company, so I thought I had got to get this plan. I go to the website to submit claims and it’s pretty straightforward. They got all my information and I just put what I need.

HMS has been active when I bought the house from the previous owners. Submitting the claim is quick and easy. On the website, there is not a lot of information for details, and if there is any detailed information that needs to be shared, you have to call and go through voicemail to get somebody and then explain the details to them to make sure that everything is covered and recorded accurately. They have some dropdown selection options, but it doesn’t cover everything. They should have more spaces to include items for multiple issues.

I’m a pretty new customer. I’ve only used Cinch twice and they're great. The reps were very helpful. However, I was very displeased with the guy from Sears that Cinch sent to my house . He came out to check my microwave and he just looked at it. He told me he couldn't do anything ‘cause he didn’t have a part number. I told him the part number is right on the book. He said he needed a model number. He gave me all these excuses and said he couldn't fix it without that. So, he called the company, and they sent someone else out. I was very happy with that man. He came in and was out of my house in 15 minutes. All it was was a switch for the door.

The electric bill came so high and I went to the electric company. One of the guys from there came here to my house and checked the old air conditioner. It was a very old machine and it was spending a lot of energy. I contacted TotalProtect and explained that. The technician came and said that the machine had to be changed. He was a good worker. The only thing I had to pay was the handwork. TotalProtect solved my problem and I am grateful to them.

We added HMS warranty to the house and I felt that it was good to keep it. The only thing is the price. I look at it every year to make sure I’m not losing money. But there’s always that assurance. For the most part, they’ve been very responsive in getting people out here pretty quickly. I have to use them every now and then and the only complaint I’ve ever had is when we had our old pump replaced. There was a little bit of going back and forth on whose pump they should use. The company said they only warranty their pumps. But they got that all addressed and everything is good. There was the guy the other day fixing our water line and he was good.

I asked a friend who used Cinch Home Services before and he said he had good service with them. We’ve done two claims so far and they’ve been fine. The contractors did a good job.

Cinch can do better with their timeliness. Plus, their contractor from Sears didn't have any mask or gloves for the Coronavirus though we had ours on. The techs ordered an ice maker for our refrigerator but then they had to reschedule 'cause they didn't have it in stock. Still, Cinch's services have been very good. Everything about our claim went very well.

Over the past nine years that we've been with HMS, they have gotten someone out to our location really quickly. The claims submission process has been easy as well. Once we contact them, they contact a contractor. That contractor will then contact us and set up a time for them to come. However, our billing notifications are sent via email. It would be better if we had a paper copy notification that our billing is coming due. Still, we've been satisfied with HMS so far.

The company has been quite awesome. In fact, almost all of my friends are with TotalProtect now and everyone is happy. Everyone loves it. The hardest thing is the people that the company is using to actually provide the service or fix things. Sometimes, we’ve had bad people out here but the company has always switched it around and found someone else. As far as claims, it has been very easy. It's been great. The people are always accommodating, nice and very informative.

I had a problem with my air conditioner one time and HMS referred me to a person from a company. I got a hold of that company and my issue was taken care of. The tech I got was very professional and courteous. He did excellent quality work. This warranty is definitely worth it.

I’ve had good experiences with HMS. When I've submitted claims over the phone to them, it's been good. The agent usually tells me when to expect a contractor out. Then the contractors would be giving me a call and set up a time to come out. The contractors have been good as well.

I have been with TotalProtect for about seven years. They give me the time and date when to expect the contractors. They are outstanding.

Cinch is great. There is no difficulty with submitting claims and I've got no complaints with the mechanically-inclined. However, when we first started out with a coverage not with Cinch back in ‘96 when we first bought the house, the existing air conditioner had to be replaced and everything was covered. Subsequently, we put a new AC system in and a coil. We’ve come to where, ironically, when we had a cold spell, the heater had to be replaced. Cinch wants our stimulus money, and now with the air conditioner, we just thought maybe it covered more, but ironically, it only covers the coil. We’ve been paying on this warranty and it would have covered more, but it didn’t. We’re waiting for our credit union to come back if we can a loan to get the air conditioner fixed.

I like the online experience with HMS but the phone call is a headache because of the long waits. Other than that, it's been fine with their contractors. They’ve been good.

With Cinch, it's easy to get an appointment and as far as doing what the contract says, replacing parts that are needed without any cost. It has worked just like it said it would work. I usually call over the phone when I submit claims and their claims reps have all been pretty good. A lot of times, they would go ahead and schedule the contractors for me. Also, I've had good luck with their contractors. They've been very courteous and usually pretty clean.

Our microwave died a few weeks ago and the repair guy had it fixed within a week, which wasn't horrible so, it wasn't that big of a deal. We had the washer a few years back and HMS did a good job of replacing that. So, in general, we've had good luck. They are receptive, quick, gets it done and we don't have to wait a long time, for the most part. But it would be cool if they could give status updates via text or email.

I got a service contract for protection if something happens, and I know that it’s taken care of and it’s not going to be a $3,000 bill. I just went to the website and submitted a claim. It was fairly easy. Cinch sent me information about who the contractor was and the phone number, and that I should hear from them within a certain time period.

I’ve been submitting claims online. So far, so good. I recently filed one for the washing machine and someone came out the next day. We’re still waiting on the part.

When I bought the house I had a one-year warranty and HMS Home Warranty was the company that was chosen by the seller. I have continued it since then. It’s been eight years now since I’ve had the warranty and where I’ve had the most issues is about appliances. When my dryer and washer went out one time, it took weeks to be resolved because a part had to be ordered but they ordered the wrong part. I went to a laundromat for at least a month, which was less than satisfactory. My elderly mom lives us with us, so having a washer and dryer was really important. With the dishwasher, however, I don’t remember having the same problem. Recently we had a clogged drain. The techs came out the next day and end up having to do some major work that was not covered by the warranty but they did a great job. Overall the experiences had been positive.

Submitting claims to HMS has been great. They're fast and things are easy. I've been pleasantly surprised with them. Thus far, all of my dealings with them have had to do with my air conditioning which I've had a lot of problems with. There have been two or three different companies that I've had dealings with through them and they've all been okay. This has been a bargain. I’ve spent about $1500 and I’ve received $8000 worth of stuff. I got Freon and service calls. When I finally replaced everything, HMS even helped pay for that. I have told several people that my HMS warranty is a great deal. I couldn't be happier with it.

I submitted the claim with Cinch and the following day somebody was calling me and getting someone set up to come out here for service. Everything was really well with the company. Make sure you always have a home warranty because it’s fantastic

Submitting claims to Cinch is easy. I did that online and their website was user-friendly. They called me to tell me when to expect my contractor. However, I was a little disappointed with the first guy that came out as he ordered all the wrong parts for the microwave. The claim was two weeks longer than it should have been because of that. Cinch ended up replacing my microwave because they didn’t have the parts that it needed. So, that was a little bit frustrating. Still, their warranty is a good investment.

Since 2017, when I bought my house, this week is the first time I've ever had a negative experience with HMS. I had a problem with my electrical on Sunday and I didn't have power to my house partially, almost every room in my house. I did my claim and I was told that the electrician assigned would give me a call. They were the electrician that had come out to my house before to fix appliances and I called them to ask when they were going to come. They said they didn't have anyone and that HMS was going give me another person.

I found TotalProtect back in early 2000 when I lived in Illinois. My parents had it when they got their house, they kept it. They told me and I had its home plan. When I moved to Texas and bought a house, I asked for a home warranty and specifically said that I wanted TotalProtect. Submitting claims had been easy, but something has changed. In the past, I would call in and the person would take my stuff over the phone. They would then get everything set up and somebody would come out.

We got Cinch Home Services when we bought our house back in 2011 and we continued to renew it every year after. We've used them numerous times since we've been in the house. It has been always been easy to use the system. Submitting claims with them has been pretty easy. I can either do it over the phone or I can do it online, but either way, it works pretty good. The response time has been good too. Although there have been a couple of lemons, the majority of the companies that we've worked with have been good. The contractors have always been responsive and timely with appointments

When I bought my house in 1999, one of the selling points was that it came with a home warranty, and then I kept it up-to-date the whole time. Submitting a claim to HMS seems to be okay. You can do it either through them or online, and both seem to be about equivalent as far as getting things done. I was surprised this last time during the pandemic that they were able to get someone out at 24 hours from when I called. The time when the guy came out to check the air conditioner, he had gloves and a mask. He checked inside and outside to make sure because we had an issue that it didn’t seem to kick on right. He was here within 24 hours, too. They called and set up the time frame he would be there. Then, they said he’d call like a half hour before the expected time and he did, and he was here.

The people that came out for our AC did an outstanding job. They were courteous, they made sure they got the job done right. They kept me up to date on everything they were doing. I had one other time that I called out to have somebody come out and that was on a pipe repair. All they did was come out and saw a glass of water at a door and tell me that that's what was leaking when we knew it was the pipe. All they were concerned about was getting the deductible and leaving. I'm now having to replace mold and a bunch of other stuff that should have been repaired when they came out. They didn't even look at where the pipe was damaged. So I wasn't really happy with the first group that came out. I was considering canceling TotalProtect because of my first go-around with them. But this last one, they were very good and very professional.

Submitting claims to HMS has been pretty easy. One time, a part in my refrigerator was broken and needed to be replaced. I submitted my claim on a weekend and by Tuesday, their contractor was in. HMS and their contractor did a decent job. I was happy with how they handled my claim.

I’ve had a home warranty on the property since I bought the home, and I was given a home warranty when we closed in October -- I’ll be in the house for two years this coming October. There are no problems submitting claims, and everybody has been fine. When I came to my renewal, I increased my coverage. I added an additional rider to my policy. So, I’ve been very satisfied.

When my hot water heater went out, TotalProtect couldn’t provide a plumber in the local area, so they got one out of Jacksonville. The two people that came down were two kids out of high school and they didn’t know anything about plumbing, so they bungled it up a little bit. Then, TotalProtect tried to get a plumber out of Orlando and the guy in Orlando said that he was not gonna go all the way up there for that. It bothers me why there are times when TotalProtect has no one available in the Daytona Beach area to accomplish the task when there are plenty of plumbers and electricians all over the place.

Most of my communication with HMS Home Warranty is via email. For my recent claim, I filed on a Sunday and I heard from the contractor the next day. I was very pleased with their work. It was excellent.

My oven would not light one time and I submitted a claim to Cinch Home Services. The first contractor they sent out said that they did not repair my particular brand. The second one was fine and was able to do the job once they got the part in. While I did not like the timeframe for the claim which was 10 to 14 days, I was able to put up with it.

When I first bought the house, they included a one year home warranty and I decided to keep the service with HMS after that. It’s easy to make service requests. I can either go online or call them. They then say they’ll send me a text to confirm the assignment, and then the company calls me to schedule something. Since I had a house, I’ve had to call for the heat, then I called for my AC. I just pay my $100 deductible and they worry about the rest. I don’t have to worry about buying parts and call friends to help me. The contractors have done a good job too.

There had been times that I had to wait for an appointment with a company assigned by Cinch. There was one company I was very dissatisfied with, but that’s been a few years ago and I made a notation not to ever accept using them. My most recent service was rendered about three weeks ago. The techs were timely. I knew when they were supposed to come and what the time, and it was followed up almost precisely. The lady told me before they were here my way and they came. They fixed my dryer and did a good job.

I've had TotalProtect for several years now and I've had a lot of incidents and claims, and they all have good value. The only thing I would say is maybe they can minimize the deductible. This one claim that I had was for a hot water heater. They came out, they changed the hot water heater out and everything was great. I paid the $100 deductible. But then when they finished, they said I needed to pay extra additional money that I wasn't aware of. For some reason, the person who came out said that I had to pay them extra funding and TotalProtect said, "You work it out with them." But other than that, all the claims that I’ve had have been great, paid the deductible and they took care of everything, so I'm happy with it. That's why I stayed with TotalProtect for three years. With my recent claim regarding my washing machine, everything was timely. Within a few days, everything was resolved. I'm happy with it.

My dryer was making a lot of noise one time. I submitted a claim to Cinch Home and I really liked their contractor a lot. He came in and did what he had to do. He said something about my belt and some bearings or cylinders that had to be replaced. He replaced those and did a good job.

We’ve submitted two claims with HMS and they were very easy to submit. The people we talked to were friendly. That was two claims over the course of when we’ve had the warranty, and we’ve had it for about two years. It would've been nice to be able to just quickly file a claim online. I don’t have a problem talking to people, but my husband hates being on the phone. So, if anything goes wrong and he needs to call, it might take a little bit longer. There should be a better way to do this thing online because there wasn’t a lot of information. Other than that, the contractors usually come a day after filing a claim. The technicians that have come to the house were very quick and efficient. We have the dryer drum replaced. Both the two different gentlemen that were here were in and out as faster than I expected them to, but everything was fixed as we would've expected it to be.

So far, I've had a good experience with HMS. Submitting claims has been very easy. They're very informative. They’ve educated me on how the policy works and what is covered and what is not. And I've already used it twice, and both times, everything has gone well. The first time, my outlets were not working, so I had no electricity throughout the house, and then it was a quick fix. So, they were able to take care of that and explained to me why it happened. And the second time, I was told that there was a leak in my air conditioning. They came out, and they explained that it wasn’t a leak, but they offered to come back by the end of May to take a look at it again. The contractors seemed nice and professional.

I’ve had Cinch Home Services for a while already. The claim for my refrigerator and my dryer went okay. However, they keep fixing my stove, but it still doesn’t work right. All the tech can do is changing the part and Cinch Home Services keeps authorizing for the part to be ordered. I’ve already had the same part changed about four times already. However, the techs were really good and I like them. They knew what they were doing compared to the ones we’ve had before. The ones prior didn't know what they were doing.

My hot water heater went out as well as my dryer and I called HMS. The contractors were very nice and congenial. With the Coronavirus going on, everybody was very protective about it. They were concerned about me, my welfare and safety, and theirs as well. They were very professional, did a good job and I was very happy with it all. I would give people the 800 number of HMS and tell them to call, which was exactly what I did to my sister and she has called. I even told my neighbors next door that HMS was great. They were very prompt in getting somebody out here and told me everything that I needed to know.

Had a dryer repaired for third time in 1.5 years.That's three $120 service calls. The company deems the unit to be repairable even though it is 15 years old. Plus, the last call involved the hinge on the door. Company said door was NOT included in coverage for a dryer. Huh? If you can't close the door due to deterioration or age, the unit won't operate. Finally, had them agree to replace the hinges. I guess hinges are covered in that they NOT considered part of the door...??!! Doesn't make sense...

Cinch's claims process is a little bit better. The service providers themselves are randomly selected and I’ve had some hit or miss experiences with some of them. But for the most part, people are pretty good. The biggest problem I’ve had, sometimes it’d be around the sense of urgency. Everybody’s claim is urgent, but I’ve had situations where we didn’t have air conditioning for four days in Houston. As long as people can get out, it’s fine. For the last few claims that I’ve had, it’s been reasonable in terms of the amount of turnaround time for them to come out. I’ve had a couple of AC situations that were a little bit ridiculous, but for the most part, it’s been a pretty good experience.

On occasion, HMS takes a little longer than we would like for approvals and to get the equipment fixed. But other than that, everybody has been responsive. Although it was much better this last month, there was one previous to that that took over a week to get a part authorized for our air conditioning system. Being that we live in Saint Cloud, Florida, in the middle of summer, it's not a place you wanna be without air conditioning for a week and a half.

Everything’s working out well with TotalProtect . Recently, I had a claim for the air conditioning and the contractor who came out was excellent. But when I had a water heater go out, the contractor was horrific. All I wanted was for my water heater to be replaced. I’ve installed three water heaters in my house and I’m in Home Depot all the time, so I know what they cost. He wanted to charge me almost $600 above and beyond what the warranty claim was going to allow to install my water heater. I just got rid of him and told him that I’d do it myself. I went out and bought a water heater, and installed it for $450 instead of almost 1,000. That’s not even including the deductible I had to pay, which was a nonrefundable $125.

Cinch sent out a contractor for my AC and it was the best one ever. They were awesome. The service has been absolutely wonderful overall.

I’ve been very happy with HMS. I’ve recommended them to two people and both of them got service with HMS. I like submitting claims over the phone and everybody they've dispatched out has been very nice and very professional.

I recently made the first call to Cinch about the dryer and there was a Hispanic woman. I could barely understand her. It was terrible. And her signal was really bad, like she was from another country or something. But other than that, it’s been fine. The people that have been coming out are very respectful and very professional. I've had no problems with anyone.

HMS Home Warranty's service is very good and I'm very satisfied with them. When I have a claim, I submit it over the phone and it's pretty easy to reach a representative. So far, they helped me with my waterline as well as my air conditioner and they were great.

I love the online portal for submitting the claim. We receive the information for a company to call quite quickly, and that is very smooth. The challenge comes if you need to speak to someone. It's almost impossible. Also, some contracting companies are really, really good but some have tried to perpetrate fraud. When our garage door stopped opening, we filed a claim and the folks that came out said that we were responsible for damaging the garage door, which made no sense. Then, they said that all of the springs, brackets, rails, and the electric motor needed to be replaced and that none of those is covered by warranty. It would have cost us about $800 to fix it.

The coverage is fair and the contractors have all been good. The one with the air conditioning wore a mask too.

Before, submitting a claim with HMS was like pulling teeth. When you would call, they'd put you through to all these people. That's the part that really was a challenge for me. But now, you speak to a person and it's like a one-stop-shop. You have this claims person to take the claim, give you a claim number, give you the contact person who will be contacting you regarding the follow-up, whether it's electrical, plumbing. I've been with HMS since 2003 and it seemed to have gotten better over the years.

I’ve had a house for a long time, and I used to be with another protection company. They kinda didn’t do me good so I switched to TotalProtect. I would recommend them. The claims process is pretty easy. I can either go online or normally, I will call on the telephone and tell them what my issue is, then they’ll assign it to one of their repair people. Normally, within 24 hours, somebody’s calling me and coming in to do the work. The people that I’ve dealt with so far have been fine. They've been very professional. The last group of people have masks because we’re in this pandemic.

The claims process has been simple, easy and not a hassle at all. The contractors have always come right away. Last time, there was some sort of delay but I think it was because of the pandemic. Cinch had sent someone out right away. The problem was just making the repair. They were trying to see what SystemsProtect was gonna do. It was taking a little while before they could order the part that they needed. But we also ended up having to spend more than the 125 dollars. I was not aware that was gonna be the situation. So that wasn’t really made clear from the beginning. But other than that, it was fine.

We’ve had HMS since we purchased our home in October and submitting a claim has been smooth. The last time we submitted one, they weren't able to find a provider for it but we found someone. Things has worked out although we're still waiting on the refund. Still, the experience with HMS has been satisfactory.

I'm happy with TotalProtect. It's not TotalProtect that I'm having issues with. It's the company that came out to my home. When my washer and dryer stopped working, I ended up calling TotalProtect and they went ahead and put in the order for a company to come out. That company was A&S Services and they sent this technician by the name of Mike, who was a very rude person.

After I submit a claim, I gotta call the contractor or sometimes, they hook me up with the contractors and schedule an appointment. Then the contractors come up and do the job.

I'm from the old school. They want everybody go online but I like to talk to somebody. Everything wants you to go on a computer and do all it is there. But if we do all of that, what about their job? Not only just them, but everybody. One guy came and he said he didn’t have the machine, so we had to wait another week. I was disappointed because it took him so long to fix my sink. It took him a week and a half to get here. And then when he got here, some other person had to come who didn’t have the machine and all this stuff. So, we had to wait another week for the guy to come. It was over two weeks. I told the company that the second man they sent did fix it but it was just a shame that we had to wait over two weeks to just get the sink fixed. I told them that I was upset with it because with all the hand washing, we had to wash our clothes in the bathtub.

The contractor that came out for my clothes dryer was very professional. They needed to order a part so they had to come back twice. But the main thing was they fixed the problem in a timely manner. Also, the tech had a mask and shoes and stuff on. But sometimes you have to wait too long before a provider could come and fix the problem. Before, I had my hot water tank go out on a Friday, so it was gonna be three days before somebody even came. Cinch should look at the situation and see what issue you’re having. No hot water is a pretty big thing for a family.

I'm a real estate agent. I've seen the service of HMS and I've used other warranty companies and HMS is much better. In my inspection report, they found a problem with my stove and hot water heater, and they were wonderful about working with me. They replaced the hot water heater, and on the stove, they had somebody to come out to try it fix it twice but he wasn’t able to do it. Eventually, I was able to get reimbursed for a stove. They were great to work with. I've been very pleased with their service.

Submitting claims with HMS is the easiest thing ever. It was so easy because I don't have to call anybody. I just go online. I submitted a claim on a Sunday night and at 7 AM the following day, I got a call. They told me who was gonna be coming over and the person that they contracted called me. It's been great. This is insurance for your house and some people don't believe in it but I do. If my AC broke down, why would I pay a ton of money when all I have is a deductible and they can come and fix it.

Submitting a claim with HMS Home Warranty phone-wise was not a problem before ‘cause they had a live body. Now, it’s extremely difficult. The phone prompts don’t have recall situations. The initial appointment is good but when the service company comes and they don’t fix the problem, you don’t have anything on the prompts that say if it is the first call or if it is a recall for services already rendered. It’s very confusing. Now, I’m dealing with one service call and the machine has opened up three service requests. I wait until I get a live body on the phone and try to resolve it with them.

We had some problems with our heating and plumbing and they were right on top of it so everything is working fine. They've been great. I gotta pay the first 125 upfront but it's better paying 125 than paying 425.

I've been very pleased with TotalProtect. They've always taken care of us. The only problem I've ever had with them is the contract that they had with the people from Sears. And they have, in this particular situation, the worst repairman that I ever had the misfortune of dealing with. But I've just had to have my stove repaired last week. And the gentleman that came was extremely professional and nice. He came right in, did what he needed to do and we were done with it. So, I'm very happy with it.

Submitting claims with Cinch Home Services is easy. About three months ago, I submitted one for my furnace and it went smoothly. I’m satisfied with the experience.

The washing machine wouldn’t drain and I called HMS to submit a claim. Doing it over the phone is easier than going online as I'm a techno dinosaur. They got somebody in New Jersey who was reputable and good. The guy came on the same day that I made the claim and he did a good job on the repair itself. I was very happy with the service and I would encourage other people to get HMS, too. The cost of the service was pretty fair as well. I had to shell out 125 bucks, which was very reasonable.

Having a warranty is a great way to save money. Everybody Cinch has contracted with has been very nice and professional. They're always here in a timely manner and they work around our schedule. I'm very happy I have the plan. We told the last contractor who came to our house that we had the situation under control. But he came anyway because he wanted to make sure that we were okay and that we had everything under control. He helped my husband out without us saying to come on anyway. It was really nice of him to come on his own and help us out. I always call to submit my claims with Cinch Home Services. I like to talk to somebody on the phone because I can multitask a little better that way. They address my concerns right away. It's around a 15-minute process and I know who's coming to my house to make my repairs. It's very streamlined.

When we placed the work order at HMS, the contractor came and he fixed it quickly. He had good customer service. He also came with a mask and gloves.

Three weeks ago, I had somebody come and fix my furnace. They were able to get it fixed but it took a while for them to come. It was Monday when my furnace went out and I called late Monday afternoon. It wasn’t until Tuesday afternoon that the contractor could come out. It wasn’t too bad, but it was 50 degrees in here.

I came home one time and we had smoke coming out of our air conditioning closet. We looked into it and I figured it was covered under the home warranty package I got from Cinch. I called them and placed the claim. That was in the middle of winter and the claim took a week. It was below freezing that week but luckily, we had a wood-burning stove. Other than the time it took to get somebody out to our location, I'm just glad I didn't have to spend $1,200 replacing the heater.

I called HMS for the furnace and they had to transfer me to different people, but they were good. They took my information then sent me to somebody else. Somebody else then told me that they'd get somebody out there and they faxed me that somebody was coming, so it worked out. The claim went well too. The unit needed a new heat exchanger and the technician was good.

Their service is where they stand. It’s unlike any other service out there.

I've been with Cinch for four years now and they've been very good to me. As I'm not good on the computer, I call them to submit claims and their reps give me a number to call a contractor. I have that contractor come out as long as they're covered by my warranty and fix my issue.

I got two houses under HMS right now and it's been over four years. I searched on the internet and after doing my analysis, I went with them for the reliability and the price. I rely on them to vet the contractors for me since they don't work for me and I don't know them. I have submitted two claims and the first claim that I did was very difficult. I was talking to too many departments and nobody knew anything, so it was really confusing. The second time I did it though, it was perfect. I was in contact with just one section and they took care of everything. So far, the two things that I've had completed has been good and I didn't have to do it over.

I had a drain blockage and I was under the impression the blockage was in my garbage disposal. But then, it wasn't there. The last contractor I had through Cinch took a plunger, hit the drain twice and things went straight through. That cost me $100. Had I known it wasn’t the garbage disposal itself, I could’ve spent $2.85 and bought the plunger myself. I wouldn’t mind paying $50 just for him to come out and do that. But for $100 for him to come out and do two plunges is a little stiff. Also, Cinch should look into their contractor's credentials and their reviews. That would entice the consumers to feel comfortable. Some of their contractors are good and some aren’t worth the filth. Still, I've had Cinch for 15-plus years now and whenever I utilized them, I’ve gotten good service so far.

Our three claims with HMS were great and the contractors did a good job.

Everything is working out wonderfully so far with HMS. I had an issue a couple of weeks ago where my washing machine stopped working. I sent them an email, and then, within 10 minutes, I got a text message. And within an hour, I had a call. Then, the gentleman came out the next day. And then, I had a new washing machine in less than a week, so it was great. I’ve been very happy with HMS.

When I have a claim, I call Cinch and report it, then they get back with me usually within a hour, depending on the weekend or what’s up. Then they say they had sent out a technician to handle it, and within the 24 hours, they contact me. Sometimes I get a call on time, and sometimes they take days before I get a call. But these past two claims that were filed, it took time because of what was going on and the holiday weekend. Also, one time, they sent the wrong part so they had to get the right part. But other than that, everything worked out good.

Sears' customer service is very thorough. I have the 72.99 monthly home protection which covers everything. I have the actual plan where the technicians come, they check the air conditioner and make sure it’s running fine. The gentleman came out and he checked it. I even went out. I spoke to him. I had questions to ask him. He was very knowledgeable and professional. The same with the plumbing people from Aqua. They’re terrific. They’re from Tampa, they know what they were doing, and they were spot-on. Anything that they did here was to perfection and they work very hard. They have a contract with Sears but they know how they resolve the issues, like a leaking toilet and the water softener.

I have difficulty with Cinch as they keep saying I'm behind on my payments but they're automatically withdrawn. Their electronic system won't let me put my claims in because I'm behind. I spoke to the person in charge there and she said that she'd see me through and there was no problem. They have been able to help me when the motor for my central air went out and when there was a return on my furnace. Now, they're working on my air conditioner.

HMS has been very responsive but I'm not very impressed with the vendors they employ for the job. We've been dealing with a heating situation that I have in my house for the past six months and they continuously send the same vendor. I finally told them that I didn't want this guy in my house anymore. Then the one that they are sending now is much more knowledgeable but the issue has not been resolved yet. I have a very sophisticated system and not everybody can work on it. They should verify the knowledge base of the people they employ for those kinds of calls to make sure that their customers are getting what they are paying.

The response time of the contractors that came for my AC was good and they were able to get it back in service with a new unit within a few days. Submitting the claim to Cinch went pretty smoothly. However, when I had already gotten ahold of the subcontractor, they were still sending me stuff saying, “If you still need help getting a hold of the contractor, let us know.” It didn’t bother me ‘cause it didn’t slow anything down, but they just kept reaching out even if he had already been to the house and had isolated the problem and then ordered a new unit. It’s the first AC unit I’ve ever bought. And it’s considerably less amount using the warranty service than it normally would have been if I didn’t go with Cinch. That part was good.

I’ve only been in this place for two months now, and I had a service call early for the furnace. I paid the deductible and HMS had it taken care of. Also, it was cheaper for me to pay the deductible than to have the HVAC guys come out and pay for all of it.

The folks that owned the house before us had HMS and it seemed like it worked out, so I continued service with them and I re-upped yesterday as well. Submitting a claim is fairly easy. Not all the contractors that are chosen are as responsive, but we have to work with whatever is given to us and it's not too bad. The quality of their work is 8 out of 10. Overall, HMS is not perfect, but it is good. They are reputable, so I'd recommend it. They're fairly reasonable as far price goes, too.

If it's a single claim, the process is pretty simple. But if it's a split claim, you have to call it in. I submitted a split claim and the process was a little more complicated but it still worked out really well. The guy handling the phone call was really, really smart. My most recent claim was for our disposal that caught fire. The guy came out a day or two later and it worked out fine. In the last three or four times we’ve had something that they have fixed, their staff and service people really seemed to be pretty sharp.

I was overall satisfied with my claims experience. I was very pleased with the rep that came out, that spoke to me prior to the visit and who handled my visit. They have a great service to have for all of your major household appliances.

Over the years, Cinch have done well on some claims but the biggest problem I had was the contractor for the main air condition. They addressed it eventually but it took so long to get the air condition replaced. It took about three to four months of going back and forth and arguing. The claims rep referred me to the supervisor or some other department to assist the claim.

My experience with my recent claim with Cinch was good. My refrigerator went out. The contractor that came out did what he came here to do. He fixed it.