Cinch Home Services Reviews

I've had HMS for a number of years. I rented a place and the landlord has it and it was really good. And then, when we bought this house here back in April of 2018, I got it for free. I didn’t have any claims last year at all, but this year, our faucet was leaking and they replaced it. The contractor they sent was beyond wonderful. They got it done really quickly. I was a contractor, and I would recommend them to anybody. I'm glad I have HMS because things happen.

Initially, submitting claims with Cinch Home Services was absolutely no problem. It was smooth. I got online and did it there. It was really easy. Then I would get a return phone call within 24 hours, When I had two things go out in one weekend, I did them at the same time. One company didn't do the GE, which was why I ended up with two different providers.

When I submitted a claim to Cinch, it was very quick. They were very precise and on top of everything. I've owned my home quite a while and I've had a couple of things go out which I've had to replace. Having something to help with that is a good idea. All of the services provided by Cinch have been good so far.

I got a letter from my mortgage company telling me about this warranty and I called the number. Considering the age of our house, how long we’ve lived here, and how lucky we had been with no major appliance problems, we decided to get it. The price was relatively reasonable too. When I got the service, I asked the guy that I talked to a couple of questions point blank. We live in the South. It gets hot and humid, and it starts early and goes long. I asked what would happen if I walked in and my house was 95 degrees and he said they would have somebody here within two hours.

HMS was fairly inclusive and the low monthly cost is inexpensive, which made us choose them. We would submit the claim online and they would dispatch a technician if one was needed. We had our air conditioning replaced last summer and they were excellent to deal with. So, they were great. We're out in the country and we went with a septic system, which is a costly item to maintain and to replace. So, I'd like to see HMS cover that but I understand that it’s kind of a big-ticket item. We’re fine with everything else.

It took awhile for me to convince the contractor that this was a legitimate claim, and that they would be paid. In New Mexico, not too many companies know about home warranty services and I had to do a lot of searching. I wish more people were aware of home warranty services. HMS Home Warranty did their part and they finally told me that they couldn’t seem to find anyone and that I should talk directly to the company. The home warranty suggested I call out of town, so I did and I talked to the first company I called. I explained to them how it worked and what it was and what I needed. They said they would take a chance and that HMS would be liable. I told them this is a legitimate company and they would get paid, which they were. They were very nice, prompt, thorough and neat. They were great. The second time I called, there were no problems and HMS was prompt about their payment too.

The contractor was very polite. He came, replaced the thing, and left. You find out the hard way that things really have to be broken to be replaced. If it’s broken but it can be fixed, then that’s totally out of your hide. I didn’t know that at first. TotalProtect has gone from $25 to 50 to 75 to a 100. It’s 125 now and it has been going up rather rapidly every time I get a notice from them. It can get too high and it doesn’t pay for itself after that. Other than that, having a home warranty is the best idea in the world. It’s gonna save you a bundle.

I usually go online to submit a claim and if I have some problems, I call. Generally, I’ve had positive interactions with the claims reps. Since I’ve had this service, somebody would show up within two days. I have good words for all the contractor that I have had except for one but it was not so much the technician that came but the person that was on the phone. She was not kind to me. It was about one particular claim about two years ago for my dryer. I contacted three people. The first person came and claimed there was nothing wrong with the dryer. But my dryer was still giving me trouble. So, I called them back and that probably aggravated the person that I was talking to on the phone. Because when you have a service, you should have 30 days and I should contact directly the person who provided the service. But this person didn't appreciate me calling back.

I had American Home Shield and I tried TotalProtect to see who I can get the best service from. So far, I noticed that TotalProtect's service call fee cost more and I’m not sure if I'm going to stay with them. But when I had a tech come out, he was great and very professional. He was also prompt and he got the job done in record time because I had to go back to work.

Cinch has been great and they've been doing super. They’ve done well because every time we've had something go wrong, they've taken care of it, and they did as soon as they possibly could.

My Maytag washer began to leak in April. Cinch Home Warranty sent their approved technician. Problem wasn't fixed, wrong part sent. Still no part and it’s June! Dryer broke June 1st. They assign same technician who is not returning my calls about my washer being fixed or my new claim to fix my dryer. 3 days.. Voicemails left by myself and the representative I spoke to on the phone with Cinch. There is nothing "Cinch" about this home warranty! It's a hassle with no results. If you like paying $56.99 a month for a service that leaves you without a washer or dryer for months then this is the company for you. I am sick of calling with no results! This company is a joke and I don't plan on keeping them much longer at this rate.

A friend of mine has TotalProtect. I'm tired of having to fix the stuff myself anymore so I decided we would get this program and let somebody else worry about it. I'm too old to be working on this stuff. Our recent claim with TotalProtect was perfect. I called them and they set it up. Everything went fine and the contractors got it fixed in a short amount of time. It was totally no problem waiting for parts to show up as well. I haven't seen them since.

Submitting claims to Cinch has been easy. I just call them and so far, they have been fine until the virus was going on. When that went on, they can't get parts to fix my issues. During my recent claim, it took four weeks for them to get my issue corrected. Still, my other claims with them were perfect.

We've used Cinch six or seven times over the years and occasionally they're a little slow. We've had to call people a time or two. Still, submitting claims to Cinch is easier now. I can do that online. Most of the contractors they send are okay. Overall, we've had a great experience with them. We used them not too long ago for some plumbing and that claim went like clockwork.

I received something in the mail several years ago, so I decided to pursue a home protection plan. I had been in my home for 15 years at the time and in the past, I used to have extended warranty protection services when I used to buy my appliances through Sears, and I’d extend the plans through them. I found that Cinch covered more and at a reasonable price. When submitting a claim, I call and provide the rep with the information, or I use the automated service. The service from the claims rep has always been very good. If I have a question after the claim has been submitted, I contact the reps and they provide updates as to what’s going on and what the status is of the parts ordered or whatever the situation may be.

Between contacting HMS Home Warranty and locating a contractor in the network, and then getting here, it took a week. HMS can improve on some of the connections and follow-up but submitting a claim was very good.

I've been very, very happy with HMS. Submitting claims has been extremely easy, whether it's contacting via phone or online. It's easy and everything has been good.

Submitting claims to Cinch has been easy. I submitted one for my garbage disposal and after their contractor did the work, it is working now.

I'm about to changes services because I'm not really pleased with HMS Home Warranty. When you call, you never can get an actual person. It's always like a robocall. You have to go through a series of prompts and you have to put in so much information. When I call, it's usually an emergency and it takes between 30 to 45 minutes to speak with a person about the issue. When they do come on the line, they'll put you on hold for 15 minutes, and then they'll come back and say that they have to send you to another area. The customer service is not good. It's aggravating.

Submitting claims with TotalProtect has been easy. I could go online but I usually like just talking to a person so I could make sure that everything is covered. You just call them and they’ll give you the number of the person who is gonna reach out to you. That person usually calls you and gives you a claim number. The person fixing your product get approval, you pay your deductible and you're good.

I like that Sears is everywhere I went being a former military man. Then, I also got good responses. I also always felt that if I need to call them back, I can call back without any hassle. It’s just that I got too many Sears things, and it seems to get confusing when I call. Because I’ve got services on my air condition, on other appliances and on my furnace as well. If I want to call for a service on my air condition, I call their basic number. But the only one I really had problems with, was the appliances one. It's another transfer. Sometimes too, the calls are taken not necessarily in the United States and there's too much time on the phone too.

Things have been okay with HMS Home Warranty. I've been satisfied with them. During my recent claim, I got a tech out from Murray's Plumbing within 24 hours. Murray's has come out before and I like tech they sent for my claim.

I just purchased my home in April of 2020 and I decided to buy a HMS Home Warranty. I am regretting that decision. My air conditioning stopped working on Saturday. My wife called and filed a claim. She contacted the service provider that was assigned and they said they would get back in touch with her to schedule the service. They did not call. My wife called again and they texted her saying they would call her back. No return call or text after that. She continued to text and they said they would schedule service on Tuesday then they stopped all communication. No return calls or E-mails. Here it is day number four and no service scheduled. The temperature is going to be in the 90's tomorrow and I have two young kids stuck in the heat.

We haven't been in the house for very long and it’s very reassuring to me to have TotalProtect. We’ve had it for about 11 years and have only had to use it once. My dryer was missing the thermostat and it needed to be replaced. I just called the number and spoke with a lady. She called me back and told me when somebody would be here. It was just as smooth as it could be. I understand Sears came out. The man who came was in his 40s. He was fantastic and we were very pleased.

Sometimes, they're very good. Sometimes, they're very bad. My most recent claim was when my air conditioner stopped working and it turned out that one of the compressors needed a new engine. The technician was able to repair it that same day and he was wonderful.

My first claim with HMS for the air conditioning wasn’t good. It was dead summer and they were very slow in the handling of the process. The contractor got right on it and then, they realized they didn’t have the part. They went to find the part and that took another week. It was just me calling the company asking if they got the part and if they would be able to fix it that day. I asked them to give me a timeline. But the second company came in and the technician got right to it and fixed the issue. So, he was good. I’ve been with HMS for five years and this year and last year, it stayed the same. But in the previous years, it went up as well as the deductible.

I like the convenience of TotalProtect and the fact that I know that it’s there. Recently, our refrigerator wasn't properly working and our dryer door wasn't properly closing. The contractors came out on the day they said they were coming and they took care of it. Everything's fine. So far, so good.

We had an ice maker that wouldn’t make ice. Ice maker was replaced. Made ice for one day then no ice again for several days. Repair man came. Said refrigerator had to be replaced. HMS would not agree. Sent another tech. They called in afternoon to cancel after I took off work. Then sent Sears to fix. He came and order a bunch of other parts and missed entire day of work again for 10 mins. Tech showed up and began yelling at me as to why the previous tech ordered so many parts? Then questioned me about what was the internal temperature of my freezer? Then said he didn’t order the correct parts so another day of leave wasted for 1 hour visit. Then next scheduled appt was cancelled in afternoon after missing work again.

The service is good. Everything is on time and when I call them, they get the job done. The technicians have been good and submitting service orders is easy as well. I've called them and talked with someone personally and it has been awesome. Right now though, I'm still waiting on some type of service. I have some problems with my electricity in my kitchen and they haven't found anyone to come out and service me. I don't think they have anybody that services the area with that problem. They told me I could find somebody to do it and I can pay them out of pocket and they would reimburse me, but I don't have it like that right now.

My last claim was very easy. The man came immediately and he said the washing machine couldn't be repaired then within 10 days or less, we had a new washing machine. It even has directions in Spanish and the person who uses it speaks Spanish. In the past, the claims process has been difficult. It was difficult to get somebody on the phone. It also took over a week, if not more, for them to say that the washing machine couldn't be repaired, and then, a long time to get the washing machine. So, it's a very good plan this time.

HMS Home Warranty has two options when submitting claims. We can either do it on our mobile app, or we can go online and just enter what was going on, if it was an HVAC issue or what have you. And so far, we’ve had mainly HVAC issues in our home. Once we enter our concern, we’re provided with a phone number and contact information for a contractor. And it’s our responsibility to contact them and set an appointment. I’ve only had to use it two times.

HMS Home Warranty has done really well in the beginning however towards the end of the year last year, it was a mess. We're still waiting to get money back for our septic. They didn't have a provider so they told me to go out and look for one, and then we pay them and then they'll pay us back. We went out and found one and we got the invoice, I mailed it to them just like they told me to and then I waited... nothing.

As far as my experience with TotalProtect, I haven’t got any problems at all. The only thing I don’t quite like is that the deductible has been increasing every year. At one time, the deductible started at $45, and now, it's up to $125. But as far as the service, they do what they say. They come over and look at it, I pay my deductible, and they try to fix what the problem is.

Updated on 06/11/2020: I have been going back and forth for over 2 weeks with CINCH Home Services about getting my HVAC repaired that they JUST INSTALLED 1 year ago. Had tech out first visit and was great. He Told me that the people who had installed the complete system the year before had done it Improperly and not brought it up to code. Finally got approval and took 5 days to get part in (shipped wrong part first time supposedly) and he came and installed it on a Wednesday. Ran all night and never got below 75. Went out of town for 4 days came back to 81 inside at 10pm at night. Call contractor and had HORRIBLE communication with me. Said he’d be out Monday. Waited and waited. No technician. Called back several times and was told he’d be out but never showed. Finally got in touch next day and again, horrible communication but they got a technician out Tuesday evening who walked in and said it’s iced up I have to come back tomorrow and left. Wednesday afternoon they FINALLY come back and “fixed it”. Ran all night and never got below 73. Now it’s 76 inside and thermostat set on 70. Called CINCH back several times to complain and every time they told me “YOU have to call contractor”. Then WHY DO I NEED CINCH?!? Two weeks today from original call and still don’t have a working unit. CINCH REFUSES to tell me who the initial installers were, never got a receipt, or paperwork or owners manual. NOTHING. Cheap system, installed incorrectly, AND overcharged for “non-covered expenses” for the install. Horrible communication, refuse to send me to supervisor, says they (supervisor) will call me back. Nothing. Would NEVER recommend CINCH or original installer (SEARS is all they tell me), or current contractor. I am so disgusted. Is there a “lemon law” for installing HVAC that can’t even keep running for 13 months?

TotalProtect was the warranty that was provided free for the first two years after we bought the house. Then we chose to continue it. Submitting a claim has been relatively easy once I figured it out -- I would be in a world of hurt if I ever lost my little manual. I looked online for their help and I could not find it online anywhere, but I got the phone number because I had the little booklet. It is the same little protection booklet I have had since we bought the house 10 years ago. I had an air conditioning unit upstairs that was not functioning, and their contractors came out and fixed that. They replaced the pool motor for me one time, and they fixed the dryer for me once too. It was very easy with our last claim, and it was taken care of very quickly. I have made very few claims, but when I have, the problem has always been solved. If you are considering a home warranty, make sure that you read carefully and know what is covered and what is not.

When I first purchased my home, I had American Home Shield. Then somehow, my home warranty ended up changing to TotalProtect. So far, it is very easy to submit a claim with them. I can do it online or call them. Then, they will give me the information of the person to contact for my services. But they give you the first person who comes in their system and I don't like that. If you get a bad company, then you're stuck. As a customer, I would like to be able to have an option and I would like to see a list of the people I can choose from. I'm also really big on reading reviews and customer service. So, if TotalProtect would give me a list of companies, I'm gonna go research and go with the one with the better reviews.

We had our furnace repairs and the technicians were knowledgeable.

We had a Kenmore product we needed serviced and found out about Sears. I’m right at a year with them and I have to cancel in the next few days before it renews. We had five items that took almost two months to get resolved, and it was totally painful. The gentleman they referred the job to created a lot of issues on the company and when he came out, he wanted cash and didn’t want to do it on a credit card. I didn’t have cash to give him, so we put it on the credit card and I had to fight with him for weeks to try to get any engagement till I finally escalated it to Sears to get things taken care of. Sears had to come on separate visits to take care of the issues that I had. They did it above and beyond and had to fight through not having to pay the copay. The work has been done, but there’s still an open claim.

I've been with TotalProtect for six years now. The very first year, my fridge broke and they replaced it with no problem. In the past few years, I’ve gotten a dishwasher and a stovetop. It’s always been no issues, so I didn’t look for anyone else. Submitting a claim has been very easy. We do it online and they call me back. They send someone the next day. It might take a few days to get the new product. The dishwasher, I bought my own and then they reimbursed me. They told me, “We will give you 479 or this dishwasher.” Then I chose which one I wanted. I've had pretty good experiences with the contractors that they've sent as well.

Cinch Home Services get to claims really quickly. I like the ease of filing claims and the way they care of it. The contractors who came out when my air condition quit cooling were excellent. They discovered the coil unit was bad and replaced it. Everything is doing good now.

Cinch was recommended to me by one of my friends. I went with them and submitting claims has been really easy. I call mine in and within a day or two, contractors are sent to my home. One time, I used the warranty for my air conditioning/heating unit and another time for my garage door. Everything has gone smoothly both times.

It was easy filing claims with HMS online and with their reps however the person they assigned never even called for four days. And then he just showed up at my door unannounced. He had to come out twice because the first time, he didn’t fix it. He had to come back out the next day and ever since then, it’s been fine. Overall it's a good experience with HMS.

I usually submit the claims to HMS online, which is easy. Then, there might be an automated response telling you to call the vendor of choice and schedule with them, or I have had occasions where the appointment has been scheduled for me. Either way, I'm usually able to get an appointment quickly. I've used contractors for my HVAC and for my appliances. They’ve all been here on time and have been very kind. One of them made a mistake when they had to order parts but they were extremely accommodating and able to work quickly through the problem that they created. We've been happy with HMS.

I have not submitted a claim for quite some time and this first time, I had to go and find my coverage information. But it has been very easy after that. I always do it online. The contractors have been very professional and there is only one that was bad. He came and I paid him what I was supposed to pay. He told me that he would have to order a part and he would give me a call but I never heard from him until Cinch called me after I followed up. Somebody called me in March to send me another person.

The process of submitting claims with Cinch has been very easy. When the air conditioning unit for the top floor was not cooling, I submitted the claim for it online on a Sunday. On Tuesday, I had an email saying that someone was going to be out there on Thursday. So, it was swift. The AC is now fine.

I needed service on my air conditioning, and I don’t know what type of companies they choose, but they have been very unprofessional and I still haven’t had my air conditioning fixed since that date. I went through two companies. With the first company, the guy didn’t know where my air conditioner was outside of my building and he said he couldn’t help me because he wasn’t gonna look for it. He didn’t even attempt and he didn’t give me a chance to even call or ask somebody exactly where our air conditioning system was, which was not really my job. It’s his job to find out where it is. When he showed up initially, he never came in and he never talked to me and he never asked me. He just walked outside to find whatever and then he called me to ask where it was. He was stressed from not being able to find it right away.

I had a Sears card and my home was getting older. I happened to see the home warranty online, which was when I got with them. Normally, submitting claims is pretty easy and kinda straightforward. I call, tell them what the problem is and they send out somebody. I usually don’t have a problem with it, but last summer, there was a bit of a hiccup.

My husband wanted to make sure everything was covered and that I would be able to deal with things. He got Cinch through our mortgage company and we've had it for many years since. It has been very easy to submit claims and whomever they gave me to take care of the job was always very reliable. One time, they put in a new garbage disposal. Another time, they repaired my dishwasher. Most recently, they repaired my refrigerator. When my washing machine went out, they replaced it with a new one. I recommend Cinch to other people.

I had a previous home warranty and I switched over to Cinch/Residential MD. So far, my experience has been good. I usually call them and their reps type up my claim. Alternatively, they also provide a link so I can send the claim myself in five minutes. I can then expect their contractor within the next day. I didn't have AC one time and I had a problem with the company they used. They came out to repair my furnace several times and eventually, Residential MD had to send out a different company.

Almost eight years ago, I asked the seller of the home to provide a home warranty and when I purchased my new home, HMS came with it. I usually recommend to anybody that I know that they get a home warranty on the house, unless they’re going to go around and individually get warranties on HVAC, electrical and all that stuff. Strictly from a cost standpoint, I have started to question whether or not I’m going to continue with HMS, or if I’m going to see if I could get another policy with a different company cheaper.

Off and on, I've had TotalProtect for at least six years and everything has been good so far. It gives me peace of mind a little bit. I have one less thing you have to worry about. The vendors, overall, have been really good as well.

The service was great. I called in when I filed a claim, but it was all automated. The contractor that came out explained how everything was gonna work and I was happy with it.

Last time I called TotalProtect out, they looked at three appliances- washer, dryer, and refrigerator- for $125. I liked that because they were similar. They were quick to respond to my request for service and followed up on my request. I was pretty pleased. Most contractors come in and just hit and go. But the last gentleman who came was very attentive and he looked like he enjoyed doing his job. He answered all of my questions. He even showed me how I can take care of something to prevent something. He gave me his number and said to call him if I have any more questions. He said that he'd be happy to go over it again with me. I would call and ask for him again.

We called Cinch Home Services early Monday afternoon for a plumbing emergency, a toilet was overflowing and raw sewage was coming out through the toilet, shower and sink. We were given a plumber to call, and on calling him were told that he could not come out for several days. That wasn't going to work, so we call Cinch back. They told us they could not get anyone out that day but would call us first thing the next morning with who could come out to fix the issue. We turned all the water off to the house (any water running caused the toilet to continue to overflow) and could not use any sink, toilet or shower. The next morning we did not get a call, we waited until about noon and still nothing. We then called Cinch and were told no one was available to come out, they would try again the next day. We could not use the water at all and had raw sewage and smell - waiting another day was unacceptable.

Most of my claims have been pretty easy to submit. We had one that wasn’t very good, but all the rest have been fine. When our air conditioner upstairs needed to be fixed, we were told that we had to do a whole bunch of stuff to get it fixed and that it was gonna cost us $1,100 to fix things. It is still not fixed and that was years ago. We just had to let it go because we can't afford to pay the $1,100. When repairs have to be done, it gets done within a day or two. Cinch Home Services has been able to solve issue with our water heater, dishwasher, and air conditioning. However, every time we have a claim, they go up on your payments or your deductible.

We had another service that we were not happy with. I had to chase out another company that was terrible. We decided to switch and one of my neighbors recommended HMS. We've been extremely happy with them. I go online to put in my request and in 10 seconds, I'd have a reply of who to call. The contractor would come out immediately and the issue would be fixed immediately. It was awesome. I can't speak more highly of them. It has been a great experience.

Starting a claim with TotalProtect has been fairly easy. But getting a hold of the subcontractors or the people that come out to do the repairs has not always been easy. TotalProtect also doesn’t always cover all of the repairs that I would hope or should think they should cover, so that has been disappointing. Also, the office staff of the contractors has been very rude. But the people that come in the house, I have no issues with. If it’s the air conditioning, the contractors usually do an excellent job. But if it’s the dishwasher, the refrigerator or a home appliance, I’m not so happy with it.

I wanted to protect stuff and I’ve been with my home warranty since I moved in the house in 2002. I'm very satisfied even though I had one problem with the air conditioner. We had certain circumstances that were causing some difficulty getting a contractor out there and it took a long time to get it fixed, but I understood it because of the age of the house and what was going on when I put the air conditioner in. I understand the deductible going up too.

I love TotalProtect. Submitting claims with them has been easy. It takes less than 48 hours after filing a claim for someone to come out. The tech who came is not done and had to order a part. Back in May, around the first, the dude who came was okay.

My neighbor and my girlfriend both had TotalProtect and they referred me to TotalProtect. I had AHS and needed a better warranty. I was totally dissatisfied with their services because every time they came out to fix something, they would say they would come back with a part but they would never come back. Plus, when I got them to come and fix things, they would wind up telling me, “You’re gonna have to buy this because we don’t have that and that doesn’t cover that.” I was just disgusted with them. I was finally was able to get TotalProtect through my friend and my neighbor.

I filed two claims at the same time online with HMS Home Warranty. One of them was for my garbage disposal and the other was for my air conditioning unit. Both claims went really quickly. I filed on a Friday and I ended up getting a contractor to come out on Monday and Wednesday of the next week. That first week, my garbage disposal issue was taken care of. For my AC issue, there was an electrician who came out and he said that my problem is not an electrical thing. So, he would have to get the AC people to come out. But then, I didn't hear anything from them. It took a minute for the air conditioning personnel to get to my location because of an information mix-up. They ended up coming out after I had to call them back about a week after. Still, my experience with HMS was really really good.

Filing the claim for my water heater was my first time and it was kinda easy. The contractor came out within a couple of days, which was not long at all. He just had to turn the heat up on the water heater, which was an easy fix.

We've been with TotalProtect for five years now and we like their service. We’ve only had to it use a couple of times, but it was great. The contractors came out, took care of it and it’s done.

I'm the director of the Stillwaters Subdivision and folks ask, “What's a good company?” after their first-year warranty goes up. Some new homes were built here very recently and I recommend Total Protection because they do an excellent job. My brother and even my ex have them. I recall Total Protection telling me that they don't care how old the property is. It could be 400 years old, they'll still cover it. That right there speaks volumes. I have experienced things in my home that needed their assistance and they have taken excellent care of me.

The contractors were very professional. They were great. HMS has saved me a ton of time and money, and everything was very seamless. It was smooth from the claims process to reporting it to having somebody come out.

When I call in for my claims, they get back to me for an appointment to come in and I get serviced right away. It doesn't take long for them to come in and do anything as well. A technician recently came out to service my washing machine and now, it’s doing good.

Everything that I've had with TotalProtect has been great. My recent claim was for plumbing. The contractors fixed my faucet and the lever in my bathroom toilet. The contractors were very nice. Everything is fine now. I am well-pleased with TotalProtect, that’s why I've kept them for five years.

Received Home Warranty at purchase of home. Kitchen sink clogged and wouldn't clear after plunging, boiling water, & draino. Called plumber. Plumber tried snaking pipes and couldn't. Then plumber wanted to jet pipes. Plumber pointed out leak in basement above ceiling and subsequent damaged drywall. Reported claim to Cinch. Cinch refused to cover jetting pipes and hung up on me after leaving me on hold for 20plus minutes waiting for a supervisor. (Cinch had previously told my wife it would be 2 to 3 days to talk to a supervisor.) Never did hear from supervisor. Had plumber try to jet pipes - didn't work. Ended up replacing 35 feet of pipe and Cinch didn't cover any of it! Cinch has never followed up on drywall portion of claim. Don't waste your money or time dealing with this rip-off, scam, con artist racket

The hot water heater broke. It was about a few days before we noticed it. Then the claim was put in. It took about a week to have it done. Our hot water was still producing, but the thing was leaking. A new water heater was installed. We had an insurance claim after that. I tried to put in another claim as the sump pump broke a week and a half ago. My workman was there at the time so I had him replace it immediately.

The garbage disposal went out and then our heater had stopped working. The concern was that they didn’t know who in the area could work on the garbage disposal. But then they found somebody faster than the heater because the people in the heating business were busy. With the garbage disposal, it was just a couple days.

At the beginning of the year, HMS Home Warranty helped out when my washer or dryer was turning on and off and most recently when my airconditioning wasn't turning on. Submitting a claim is extremely easy. I like that you can do it online and then it's tied to your phone with text updates. It has been a smooth process. I found out with the air conditioning that if you have the premium level, which I do have, everything is covered. Whereas, if I were to have more basic, it wasn’t. Then I’m just not sure if there’s another level beyond that. So HMS should have a description of the different levels that you can sign up for.

Our claim for the dishwasher went fine. The tech did his job and he did it well.

Cinch had my microwave installed on the 16th, and the AC on the 17th of April. Submitting the claim for the microwave was good. For the AC, I called because I didn’t quite understand about the amount we had to pay, and I wasn’t really sure about it. I tried to get the lady to explain, and she couldn’t really explain it to me. The man who put in my AC explained it to me better than she did. I didn’t quite understand when we got the warranty that we would have to pay a certain amount, which we didn’t know that until after it was done, ’cause we had to pay the $25.71, plus the guy charged us $400 for the copper to be put in. He was gonna charge me $100 for a plyboard. I told him I have my own inch plyboard, so he charged me $50 just to cut out a square to go in there.

When I filed a claim for the motor fan, everything went well with the claims process. However, something was loose and the contractor had to come back twice. He came back right away the next day and tightened it up.

My hot water heater was leaking one time. Submitting a claim to Cinch Home was easy. They assigned ResidentialMD to us so we had someone from there check it out. They determined that my heater needed to be replaced and got everything ordered for us. They did the replacement as well. They were perfect and I highly recommend Residential MD to others.

I've been with Cinch Home for close to 10 years now. Most of the time, things are fantastic. I make a quick phone call or get on their site if there's something wrong and they schedule an immediate appointment with a contractor. Their tech comes out and assesses what my situation is. If he can fix it right there, he does. Sometimes, he has to order some parts which is also okay.

I've been with Cinch Home for years and I've been very pleased with them. Last year, our thermostat acted up and we had a new one installed. Everything has been on point.

When I bought my condo, the Realtor and the seller included a two-year home warranty with HMS. When it ended, HMS approached me with an email and asked if I would like to continue the home warranty and I said yes, so I’ve been doing it ever since. However, when I file a claim and call in, it’s an automated phone message and I absolutely detest that. I want to talk to a live person and need to understand him speaking to me in good English. But once I figure it out and get used to it, it’s not bad and it’s not a problem. When I actually talk to a person, they’re very willing to listen to what I have to say and to address the need.

Our HVAC unit is the original, so it's from 1996. The heat went out the first month. It was pretty obvious it needed to be replaced and the guy that came out who was awesome didn't do replacements. HMS had to send out a different guy that does replacements so we switched providers. He fixed it but it was like a Band-Aid thing. I guess when it really does conk out, which is probably very soon once it gets hot out, then he'll have to replace it. I’ll have to go through the whole rigamarole of them approving it, so, we'll see.

Our home's original AC unit was replaced under our TOTAL PROTECT contract in 2011 (we paid $520 Out of pocket). Since then, we have had at THREE separate claims on the unit/workmanship (in 2014; in 2019; in 2020). The quality of Total Protect vendors has declined steadily since 2014 and now - in 2020 - neither the service provider NOR customer service can see the historical service records which show that TOTAL PROTECT WAS THE COMPANY WHO BOUGHT/INSTALLED and has routinely serviced the AC Unit. The vendor simply wrote off the problem (yet a 3rd diagnosis by a 3rd vendor for this 3rd service call) as "out of warranty."

Updated on 05/20/2020: Offered me 506.00 no mention of the 125.00 plus 2 or the 84.00 I paid from 01/2020 to 05/2020. When I cal that 18004744047. They want me to start from the being. I had person on that number tell me my contract expired and would not double check. I believe they are taking and advantage of a senior citizen and vet.

Years ago, I had a shower leak and it cost me money. My brother said that I should get a home warranty for my house. From that point, that was what I did. I usually use Cinch Home Services about once a year for something and I’ve been fine with it. I've used it for a garbage disposal, for a microwave, for the igniter on the heater, and about three times for the air conditioner. That’s about six items and so far it has been even Steven, paying the monthly amount versus the return on investment. The thing is if something major goes, it’s insurance. All of the contractors have been experienced people. The last one I had was a few weeks ago for the air conditioner capacitor going out. He was good with the Covid thing, the facemask, and standing away. I also really liked this one plumber that came out.

I used to sell real estate and I know that with all the best intentions, sellers can’t know everything that might be wrong with their house or might be getting to go wrong, and this leaves a sour taste in a new buyer’s mouth if something fails right away. We hope that it doesn’t but if it does, it spoils the transaction if you don’t have that warranty on there. And it makes you feel confident that if there is something marginal that you’re concerned about that it’ll be taken care of.

HMS Home Warranty has been great. The only issue that I have had when we purchased the plan was what was included and what wasn’t. The new house that we purchased had a pool, so we bought the extended plan that included the pool. And then came to find out when we needed a new heater and a new filter for the new pool, it only covered a very small amount of that.

Recently, we submitted a claim to Cinch for our refrigerator. We had a hard time getting that taken care of. There were seven or eight attempts with different companies. Some would come two or three times and then Cinch would send a new one. But, it was always the same problem. The last guy they sent finally got our issue resolved. It was like a nightmare. We've never had any issue with Cinch up until our refrigerator claim. All of our other issues were taken care of in a timely manner. The whole thing was out of their hands. The contractors who kept coming out were changing the same part over and over again. Still, things got straightened out.

My mortgage company contracted with Cinch to provide a whole house warranty, everything in the house that can have something go wrong, including water, furnace, air conditioning, refrigerators, microwaves, for one price. I went with that and I'm perfectly satisfied so far. Our microwave stopped working and it was a matter of an electrical part. The technician came out, diagnosed it, and within a couple of days, the part was shipped to my house. He was back three days later and installed the part. It's been working perfectly ever since. He was very competent in his abilities, efficient, went right to the problem, and diagnosed it perfectly. I'm very happy with the service so far.

HMS Home Warranty was the warranty that was bought when I bought the house and we kept them because we couldn’t find many companies that actually have a warranty on the sum pump and stuff like that. We had a plumbing issue and the guy that HMS sent out didn’t finish snaking. He told us that there was a crack in the foundation. But we ended up having to call somebody else back out and they just said that the guy didn’t have a long enough snake, and it was just something that was clogged that he unclogged. We didn’t have to pay for that. Everybody else has been fine. Most of the time, I submit claims online. The only time I had to call was because I had a heating issue that needed to be done as soon as possible. When I did call, there were no issues.

The most recent claim that I had was for the garage door opener and the contractors that came out were good.

The most recent claim was an air conditioning problem. The technician that came out was very respectful and it was the time when that whole COVID thing was just starting. My wife was a little uncomfortable with someone coming over and he did a great job. He made it very comfortable. I’m happy with the service so far. I like having peace of mind knowing I have coverage with HMS Home Warranty.

We had our AC fixed through Cinch Home Services. Submitting the claim was a simple and straightforward process. I thought it would take a long time but it didn't. The tech took four or five days to get to our place but that was not too bad and he was fantastic. He did a super job and had us all fixed up. I'm very satisfied with my decision to go with Cinch.

I’m going through $27,000 worth of damages underneath my house right now because the first time I called TotalProtect in November, I told them I had a pinhole leak underneath my house and to send me a plumber. The plumber came out and told me I didn’t have any leak. In February, I got a $1,000 city water bill. I called back TotalProtect and told them not to send that plumber anymore and to send me another one. They sent me another plumber and at that time, everything underneath my house was destroyed. Not only did that plumber with the Price Right Plumbing go above and beyond the call of duty because he couldn’t even get under the house because of so much water, the man still went and got wet and made this his last call to go under there to stop that leak under my house so I could call the insurance company. Because until they stop the leak, I can’t call the insurance company.

Our microwave stopped working and it was due to a malfunction with the spring in the door lock which operates the entire microwave. There was no power to the microwave. It was the whole door spring assembly, which resulted in having to replace the entire microwave. The techs replaced the entire microwave within a couple of weeks. They were very professional. We had a different estimator versus the people who came to replace the microwave. Everything’s been very easy. We’ve actually had two claims so far with our home just being purchased in December-- a sump pump claim and then this microwave claim.

Submitting a claim with Cinch Home Services is easy. If there’s a problem, we call them and they contact one of the companies that they have. They give them our address and stuff, then they call us and schedule a time. So far, we've had claims for the AC and the refrigerator, which the techs fixed a couple of times. They also came out a couple of times for the dishwasher because for some reason, when it finished the last cycle, the water wasn’t going out. It was staying in the dishwasher. So, the techs came and fixed that.

I have a Sub-Zero refrigerator in my home. It took a minute to find the right provider to be able to service it, but due diligence was done and HMS did find someone to service it. We’ve continually used that particular vendor over and over again for any issues that we’ve had. We’ve had two, and they’ve been resolved successfully. I had someone come out and look at my dishwasher. That was great. He was very skilled. I’ve had no issues with someone coming to do a repair who did not know what they were doing. HMS hires good, quality subcontractors to fulfill the need. The submission process is also a no-brainer. Most often, I do it online. If I have a particular need or need to explain something in addition, I will call directly and the phone call is received well. My claims, follow-up, resolution and any additional contacts that I’ve had to make have all been handled proficiently and efficiently.

We had Cinch Home Services before into our mortgage and it was a deal that was offered at the mortgage company at the time. Then, our mortgage company got taken over by another mortgage company, so they weren't doing it anymore. We had to get the warranty on our own, so we just contacted them and set up a plan the way we have it done each month where the payment is taken out of our bank account. So far, everything seems to go perfectly with Cinch Home.

Cinch Home Services' reviews were why I decided to go with them. My claims experience with them has been okay and the contractors have been fine.

I like Cinch Home Services' reaction and that customer support is excellent. I provide the information they need and they assign the right technician. They also do the follow-up.

Recently, I had a problem with my dryer. The guy came out and replaced a pulley, a belt, and some rollers. It’s working great and I'm not having any more problems with it. I had one earlier claim with my furnace and the first guy that got sent out was kinda new to the whole HVAC thing. It was a thorny problem, but they sent somebody else when that didn’t take care of it. This second guy was a bit more seasoned and it took him a bit to find it. It was an interesting problem and took some work to troubleshoot it. I was a little anxious about it because it was in the wintertime and it was 2 below here. Overall, HMS is doing good.

I've had HMS Home Warranty since I bought the house and I love it really. I was very pleased with all the people that came out to do any work that I needed to do. That time that I was kinda disgruntled was he made an appointment and didn't honor it and asked to come the next day. But other than that, the workmen, all the electricians, the plumbers, everybody is just absolutely wonderful.

I wanted the extra protection in case I needed it and I got a warranty from Cinch Home Services. Their website is very good and really easy to follow when filing service requests. Recently, I had a claim and they handled it really well. They gave me exactly what I needed and I was connected with the right people. They just pushed me right on through. Getting someone has also been quick with Cinch Home. One time, I called them and on the same day, I was connected with a contractor. Their policy is, I could call the person or I could wait until they called me, and at the time, I called the techs and they came out.

About a month ago, our toilet needed to be fixed and the tech who came was really nice. He fixed the toilet that day. It’s nice having coverage with Cinch Home Services.

So far, HMS Home Warranty has come through for us. You pay the copay and then they come in and then if they can’t fix it, like with the stove, they couldn't fix it so they sent us money to get another one. I like that. All of the guys who came for the furnace, the stove, and the last one was the plumbing which they fixed, were all fine. They came on time, did the work and went on about their business.

When we had problems, Cinch Home Services corrected it. Recently, our air conditioning's compressor needed to be replaced. They sent out the company they deal with and the contractor made the recommendation to replace it. Cinch wound up doing it. At one time, they also replaced the air conditioning unit's coil. The garbage disposal, they replaced that with the same thing we had. With everything going on, a particular claim took a little longer, but it got done. Moreover, the repairman was in touch with us and he kept us up to date.

The Realtor that we used when we relocated to Cincinnati suggested that we ask for a home warranty on the house that we purchased and she was the one that recommended HMS. We’ve had it for about 18 years now. Submitting a claim to them was just like every other company. It started off where I would talk to a live person a lot. Now, it’s not so easy to do that. I have to follow quite a few prompts through the voicemail to finally talk to a live person. It’s become more automated. Over the years, it’s gotten more and more difficult. Like for the renewal, for example. Three years ago, there was a rep that would call and talk about renewing the policy. Now, I'd get three emails and one thing in the mail, and that’s about it. It was not so much buyer-friendly. But that was what stood out about them. I’ve checked other companies over the years, and I found them more customer-friendly than the other ones at that time.

It’s nice to have the insurance and be able to call when something goes out but we can’t pick the company that comes out, Cinch chooses the company that comes out. We live in Las Vegas and the air conditioner went out in 110-degree heat. They called a company to come out but their guy said he couldn’t climb the roof because it’s on the second floor. And then another one gave us three days out. That part has not been a very good experience.

Being a landlord is not easy and I intend to keep my warranty with Cinch Home Services as long as I have these rental properties. Recently, I called them to have the washer and dryer inspected and they sent out Sears. The technician was great and I was totally satisfied with them.

The people who came out when I called for my hot water heater fixed it. They were good.

The last tech that was here and fixed my dryer was absolutely fantastic. I really liked that contractor. I was about to cancel my service with Cinch because I wasn't using it. I was paying on it for a year and I wasn't using it, then my dryer broke. I was like, "I'm just gonna have them fix my dryer and my washer." The tech went upstairs to wash his hands and he goes, "Your knob of your stove is broken." And I go, "I just haven't had a chance. It's not a big deal. We're gonna fix it." He goes, "But that's what we do." I said, "I don't have time to pay a $75 service fee for the stove and for the dishwasher and for the microwave." He goes, "Just schedule all of them and it's one $75 service fee." He actually helped me. It's like you go to the doctor's, they're like, "Okay, what are we gonna address now?"

The Realtor that sold us the house 20 years ago recommended we keep the warranty. We have had to submit several claims. Most of them have been very good. However, I have a complaint, and that is that it seems like HMS switches contractors quite often. For instance, we had a contractor sold Carriers when he replaced the air conditioner the first time. And then about 12 years later, when they had to replace the air conditioner again, it was a Goodman contractor. We objected because it was a real hot summer and we’ve already been five or six weeks since we contacted them. And I’m a heart patient and we were just dying in the house almost.

I thought getting a home warranty would be cheaper as opposed to doing it the conventional way and I am happy I did. Cinch Home Services' claims process is easy and I'm happy with their contractors.

It’s been fantastic ever since I got Cinch and the contractors do great when I have problems. I had a problem with one. They gave me two dates they were gonna show up and they never did. They canceled on both. I contacted Cinch and they sent somebody else who was out within a couple of days.

I’ve had HMS Home Warranty for 12 years now and I’ve only had good experiences with them. Also, I had nothing but good service with the contractors that came out.

We had one guy come out to the house and he was very nice. In fact, he was going to come back and take a look at it. I guess he was in the area and he stopped by. But I told him no and that it is working fine now. I didn’t want him to do something he didn’t have to. For that claim, I had called the company and the company gave me the name of the repairman then I called him and he told me when he was gonna come out. But the fee used to be $100 though. Now, it’s $125 and that’s going up. I know the cost of everything goes up though.

Over the past 10 years I've been with Cinch Home, I've liked their prompt service. They usually have a quick turnaround time and all their contractors have been excellent. Even the process of making a claim is easy and efficient online.

I was buying a secondhand home. I like HMS’s overall coverage, their expertise in the market, and their experience as well. They are now with Cinch so the software is relatable, but it’s just easy. I go online, make the claim, and then I have a response e-mail with the company name and number I could contact. When I contacted them, the third party company was also very helpful and responsive in their communication. The quality of work was great. They were very knowledgeable and professional. I love the experience. I can’t wait to keep renewing annually so I can have peace of mind, and I know I'm in great hands.

When Sears came out and looked at my air conditioning, they said they can’t really repair it and that It needs to be replaced. So the tech called the warranty company and they approved it. Then Sears came back out and said they needed to take pictures and measurements. A week went by and then they said they don't do replacements, just repairs. They were gonna subcontract it to another company and then that company called. They said they were gonna take pictures and measurements. I told them Sears had already taken pictures and measurements. It was just gonna take longer for them to come out and do the same thing. But they said they had to send a guy out and it took three days for their guy to finally come out. Then he said they had to order a part and it took two weeks to get a part here. By now, three weeks had gone by, at least, and it just got partially fixed today.

I’m a single, older woman and if something breaks, I don’t have anybody to call. But when I have Cinch, I can call them. My dishwasher quit working properly, and the man came and replaced a part. It was a cheap old plastic thing. Maybe it was a $6 or 69 cents, but it wasn’t much. They had checked with me, “Is it okay if a tech comes in? He’ll wear mask and gloves,” and the shutdown rules weren’t on yet. I said yes. He came in and then he said he’s ordering the part. And then came the shutdown. I was like, “Are you gonna be able to come back and put that in?” He goes, “Yes. Because we started it before the shutdown, we can come back and finish it.” So, again, he came with gloves and all of that and put the part in. I was thrilled.

Submitting my claims with HMS was easy. But a couple of years ago, my microwave broke and I paid my deductible. They couldn’t repair it, so they had to get me a new one, but I felt that they didn’t want to. I finally got it, but it was just horrible calling every week. They kept saying that they’d put acceleration on it, but it wasn’t accelerated. There are some exceptions, but most customer service representatives just wanna get you off the phone. It was like they get paid for the amount of issues they resolve, but they don’t resolve them, they just get you off the phone. I would’ve talked to a supervisor, but they said that the supervisor was not available or that the supervisor would call me back. But they never did and I was furious. It took a good month, at least, but it seemed like a year before I got a replacement.

Cinch has been perfect. When I put a claim in, they automatically sends something back to me and then they help me set up the appointment to have someone come out here and take a look at something. The last thing was the oven microwave, which went bad, and the gentleman that came out was fabulous. He was so nice and respectful. It was right in the middle of this stuff happening so he wore a mask and he had things on his shoes. It was really nice. He also wiped down everything he touched. Then the guys that came in and installed the new thing were fabulous too. We’ve never had a bad experience with any of our repairmen that have come in through Cinch. I also like it that as soon as you notify them, you’re constantly getting emails asking if everything is okay and providing something so that they can get back to you if not.

We received the HMS Home Warranty when we bought our house through the previous owner. When the furnace wasn't working properly, they got right on that and got it replaced for us. We had a great turnaround. Within 24 hours, I heard back from HMS. I was really happy so we ended up renewing it just because of the service we received. The contractor that came out was really good and professional. I liked them a lot too.

Everything has been good during my time with Cinch Home has been good. Customer service reps have worked and helped me out. They have made sure that I get everything I need. When I called a problem in, the reps took care of what my problem was. The techs though said that they weren't coming until the Coronavirus is over with. Still, this is just a minor issue.

My dishwasher was (and still is) leaking and HMS sent over a service to fix it. Turns out the seal on the inside is causing the leak. The tech said he’d fix it but didn’t have a seal in his truck but would order one and come back. That night I received an email that the seal is not covered under the warranty. So I have a dishwasher that is leaking and a warranty that is useless. Thanks HMS. To make matters worse I called customer service and had the worst experience. The service agents were not very nice - impolite - and didn’t care. Tried cancelling the warranty so I could use the unearned premium Refund to fix the dishwasher and that was a problem.

My refrigerator and freezer weren't cooling. I called and HMS got me an appointment, then somebody was out and took care of everything. The person who came was very professional, polite, and got the job done quickly.

If I have a problem or stuff break down, I write and pay a deductible. I don't have to spend a lot of money out of pocket. Some of the contractors Cinch has sent out have been good and some, not so good. When I run into contractors like that, I call and let a representative know I wasn't really happy with the service. Also, communication could be improved. And they could let us see what the technicians write up that they turn into Cinch about what problem was fixed because I've had someone come out here and really didn't do anything the first time. And they had to come back out a month later for the same issue.

I’ve only submitted a claim because the igniter on my heater stopped working. The techs came out as soon as possible and got it fixed that day.

When we call Cinch, we don't have to wait a long time to get service. Submitting claims has also been a straightforward process. The last time we called, we did our air conditioning maintenance through them. The techs who have come out so far have been professional, courteous and on time. They wear masks too. So far, being with Cinch has been good for us.

I was a Cinch customer, then I went to someone else, and then I came back to them. Submitting claims has kinda been okay. The reason why I left was because you gotta go through too many steps. I had called to have someone come out to look at the garage because allegedly it was covered but when talking to the person, I was told because the garage wasn’t connected, it was not covered. I told the person it was not what the plan indicates.

HMS is good but it usually takes months in some cases. When we had the stove that went out at Christmas time. We reported it and it took ‘til March to get it fixed. Also a lot of times, they’d send folks out that cannot deal with the issue. If they could only screen their service folks a little better. We had a water leak and the plumbing company came out, and it took four times for them to come out. I didn’t know if it was just the customer service this day or what. But we’ve had it since we bought the house and they eventually fix whatever the issue is.

The first time that I filed a claim, I went to the policy with TotalProtect for how to file a claim. There was an 800 number and the representative assisted me very quickly and was pretty professional. They filed my claim and in 48 hours, the subcontractor made contact with me and notified me that there was a claim. They told me which days they were available and I set up the appointment with them.

I called in a claim for a leak to Cinch Home Services and I was so surprised when their reps said that they could get someone to come between 12:00 and 5:00 that day. The contractor called me around 4 and said that the tech was not gonna be able to make it by 5:00 and asked if it was okay to come between 6:00 and a certain time. Michael, the tech sent, called me to say he was on the way to address our leak. A little bit after 6:00, he came and he was very nice and knowledgeable. He looked at the leak and said it was our garbage disposal that was leaking and that it had rusted out. He replaced our garbage disposal with a new one and the replacement has been working fine.

We used Cinch Home for our problem with our hot water heater. Submitting the claim was very easy. I didn't think it would work as smoothly. Their contractor came the next day and the tech who came was wonderful. He would've fixed it then if he had a part. He got the part needed and came back within a day or so. It was a very quick process.

I had HMS Home Warranty on a previous home. I just call them to submit a claim and they set up an appointment for me. The contractors and the quality of their work were good. I had good experiences with HMS.

I had just bought a refrigerator and I thought it was better to buy the full home appliance than just the refrigerator warranty. I got a warranty from Cinch and used them for the Samsung refrigerator when the icemaker messed up. It’s a counter-depth refrigerator, which is kind of rare, so the tech had to order a special part and have it sent here. He didn't have anything that would fix it but he was really nice.

Sometimes the companies that TotalProtect uses are not really reliable or they take too long to do the repair. But TotalProtect keeps in touch with me to follow up. My last experience was my hot water heater and it took about a week to get it replaced. And that was way too long ‘cause the water was leaking. And then, prior to that, I had replaced a washing machine and they didn’t wanna install it for me. So, I was out of town, good thing I had to show up here in town and I could do it myself.

I've never had a problem with Cinch's claims process. Some contractors take about 2 weeks to come out but other times, it just takes a couple of days. With the coronavirus situation, there was a little confusion with the claim for the washing machine. It was assigned to a company and I never heard from them. I called them and they said they won't take a new claim, so I had to call Cinch back. Cinch gives me a sense of security. If something goes wrong, I don't have to try to figure out how I'm gonna replace it or get ripped off with some company coming out and overcharging me.

The first contractors worked with a leak in the house the day I moved in. They were amazing. They came out, the tech looked at the assessment, was very professional and very courteous. After I showed him the location and what was going on with the leak in the house, from the first floor into the basement, he walked me through. He said, “I think that I have an idea, and this is my plan of action. Are you comfortable with this?” I was so impressed with him. It was a great experience.

Cinch did a good job. They were on time and they fixed the problem. Also, the contractor was nice. I'm pleased with the coverage. Keep up the good work.

It seems like every year we have one or two little problems with HMS but so far, so good. I didn’t really do any comparison shopping this past year. I may in the future but the cost seemed reasonable and it was in line with what we got when we bought this house a couple of years ago. The real estate agent probably shopped smartly for coverage at that time.

The contractor was wonderful. I had a leaking refrigerator and he came and fixed it. Then I came home to another puddle, but the puddle didn’t happen for a week or so, and he was promptly out here. I never had a problem since. I would highly recommend HMS.

We’ve had to have a few things replaced by Cinch. I bought a refrigerator brand new and the part was supposed to be under warranty but they discontinued that. Cinch was trying to get the company to pay for it and but they said we have a home warranty. And so Cinch ended up paying for it. But it took a long time to replace the refrigerator. I lived out of coolers for almost a month and a half. I probably could have paid for half of a new refrigerator with the amount of money I spent on ice.

I’m a Union employee and TotalProtect is a benefit through the Union. I submitted a claim for the air conditioning unit and then someone came in a day or two, which was fairly quick. I did not like the unknown out-of-pocket expenses. I felt we were being price-gouged. It was $2,350. I felt the contractor was taking advantage of the whole pandemic situation and probably not having a lot of work and definitely price-gouging somebody who needed work done and had the savings to pay it.

I worked with another company when I was in Kentucky and they were terrible. They worked with really poor quality work people. Sometimes, they couldn't find someone that would work with them. I had to reach out to workers and get it approved. It was a nightmare, so I was pleasantly surprised with HMS. They were recommended by my Realtor and they were reasonable. Submitting a claim was pretty easy. I mostly did it online. They were pretty prompt about finding me someone to do the work. I've had somebody work on electricity and someone else for plumbing. The contractor comes in a couple of days but I usually had them contacted within 24 hours.

The name keeps changing, but I’ve been with TotalProtect forever. The toilet was leaking and the leaking went through the ceiling. I called Cinch and they sent the plumber out. The A-Z Plumbing guy came out and he knew what the problem was immediately, attacked it and finished it. He took care of the cause of the problem and it was amazing that he was able to find it. Very professional. I tried to determine it myself. My house is big and he really knew where to go to find the problem. His method of locating the problem was funny to me, but it worked. He went straight to the problem. He was amazing and was very nice.

The most recent claim I filed with TotalProtect was for the water backing up into the basement. The contractors worked on it and they thought it might be what's going out to the line. They were trying to go through the line to get to it. The guy said there was still a clog in there and he said that might solve the problem. He told me to call the sewage department. They came out this morning and they found there was a problem there. I have to call-in to the tech but so far, we've used the kitchen sink and we have not seen any problem popping up.

The furnace broke on a freezing day within the last month. We just had someone here from HMS, and it was great. We just paid them about 125, and it would’ve cost us $800. We needed a new motor. The contractor was great. We wrote it down to see if they send him back again if something happens again. We have been totally pleased with HMS. We also had something with our refrigerator, and they were wonderful too. What I really like about it is you call them and they get the people for you. They tell you who to call. I don’t know who to call to fix my refrigerator if I didn’t have this. It’s for them to find out. I don’t have to do all that legwork. Two people have asked me about our company and I have forwarded them the information.

HMS' claims process is good. We only had one time where we had an issue but it wasn't with HMS. It was one of their people that does the repair. Recently, we had a fix on our dyer and the tech was out the same day. He was efficient and fast. He got the dryer working for us but needed something just 'cause it was probably gonna go. He said he'd order that and get back to us. They did and they were back out and he was the one that came back.

I'll tell others I use Cinch and had no problems. I’d let them know that it’s not insurance but more of a homeowners’ warranty where it doesn’t pay for sudden and accidental but for things that break over time. When submitting a claim I just follow the online prompts. Once the claim is submitted, they provide the number and tell me to call them for an appointment. If it’s after hours, you could leave a message. They tell me who they’ve assigned it to and to call them. If it’s a Friday, contractors are dispatched probably that Monday or Tuesday ‘cause they don’t work on a weekend. That's three to five business days. Interaction with service providers is great because they call, confirm the appointed time, confirm it again a day or two before, and then you can follow the technician with a link they send you. I was with TotalProtect for about 15 years. When I went to file a claim, that’s when it said they're Cinch now.

I got Cinch through my bank. I have only submitted a couple of claims. Contractors do good quality work. I called, they came out, they examined what I needed done, and the next couple of days it was fixed.

Submitting a claim has been pretty easy. You submit the claim online or you call them and they give you the contractor’s number and name after the claim is submitted. I never had a hassle with any of the contractors. I made some claims in the past two years and they worked pretty quickly. The contractors are pretty trustful even with the situation now with the COVID-19. I made a claim about three weeks ago and the contractor was very careful. He did the precautions and I think that’s important. I haven't had a bad experience, so whatever they're doing, they're doing it pretty well.