Cinch Home Services Reviews

Submitting claims to HMS has been great. They're fast and things are easy. I've been pleasantly surprised with them. Thus far, all of my dealings with them have had to do with my air conditioning which I've had a lot of problems with. There have been two or three different companies that I've had dealings with through them and they've all been okay. This has been a bargain. I’ve spent about $1500 and I’ve received $8000 worth of stuff. I got Freon and service calls. When I finally replaced everything, HMS even helped pay for that. I have told several people that my HMS warranty is a great deal. I couldn't be happier with it.

I found TotalProtect back in early 2000 when I lived in Illinois. My parents had it when they got their house, they kept it. They told me and I had its home plan. When I moved to Texas and bought a house, I asked for a home warranty and specifically said that I wanted TotalProtect. Submitting claims had been easy, but something has changed. In the past, I would call in and the person would take my stuff over the phone. They would then get everything set up and somebody would come out.

Submitting claims to Cinch is easy. I did that online and their website was user-friendly. They called me to tell me when to expect my contractor. However, I was a little disappointed with the first guy that came out as he ordered all the wrong parts for the microwave. The claim was two weeks longer than it should have been because of that. Cinch ended up replacing my microwave because they didn’t have the parts that it needed. So, that was a little bit frustrating. Still, their warranty is a good investment.

I submitted the claim with Cinch and the following day somebody was calling me and getting someone set up to come out here for service. Everything was really well with the company. Make sure you always have a home warranty because it’s fantastic

The people that came out for our AC did an outstanding job. They were courteous, they made sure they got the job done right. They kept me up to date on everything they were doing. I had one other time that I called out to have somebody come out and that was on a pipe repair. All they did was come out and saw a glass of water at a door and tell me that that's what was leaking when we knew it was the pipe. All they were concerned about was getting the deductible and leaving. I'm now having to replace mold and a bunch of other stuff that should have been repaired when they came out. They didn't even look at where the pipe was damaged. So I wasn't really happy with the first group that came out. I was considering canceling TotalProtect because of my first go-around with them. But this last one, they were very good and very professional.

We got Cinch Home Services when we bought our house back in 2011 and we continued to renew it every year after. We've used them numerous times since we've been in the house. It has been always been easy to use the system. Submitting claims with them has been pretty easy. I can either do it over the phone or I can do it online, but either way, it works pretty good. The response time has been good too. Although there have been a couple of lemons, the majority of the companies that we've worked with have been good. The contractors have always been responsive and timely with appointments

I’ve had a home warranty on the property since I bought the home, and I was given a home warranty when we closed in October -- I’ll be in the house for two years this coming October. There are no problems submitting claims, and everybody has been fine. When I came to my renewal, I increased my coverage. I added an additional rider to my policy. So, I’ve been very satisfied.

When I bought my house in 1999, one of the selling points was that it came with a home warranty, and then I kept it up-to-date the whole time. Submitting a claim to HMS seems to be okay. You can do it either through them or online, and both seem to be about equivalent as far as getting things done. I was surprised this last time during the pandemic that they were able to get someone out at 24 hours from when I called. The time when the guy came out to check the air conditioner, he had gloves and a mask. He checked inside and outside to make sure because we had an issue that it didn’t seem to kick on right. He was here within 24 hours, too. They called and set up the time frame he would be there. Then, they said he’d call like a half hour before the expected time and he did, and he was here.

My oven would not light one time and I submitted a claim to Cinch Home Services. The first contractor they sent out said that they did not repair my particular brand. The second one was fine and was able to do the job once they got the part in. While I did not like the timeframe for the claim which was 10 to 14 days, I was able to put up with it.

Submitting claims to HMS has been pretty easy. One time, a part in my refrigerator was broken and needed to be replaced. I submitted my claim on a weekend and by Tuesday, their contractor was in. HMS and their contractor did a decent job. I was happy with how they handled my claim.

When my hot water heater went out, TotalProtect couldn’t provide a plumber in the local area, so they got one out of Jacksonville. The two people that came down were two kids out of high school and they didn’t know anything about plumbing, so they bungled it up a little bit. Then, TotalProtect tried to get a plumber out of Orlando and the guy in Orlando said that he was not gonna go all the way up there for that. It bothers me why there are times when TotalProtect has no one available in the Daytona Beach area to accomplish the task when there are plenty of plumbers and electricians all over the place.

Most of my communication with HMS Home Warranty is via email. For my recent claim, I filed on a Sunday and I heard from the contractor the next day. I was very pleased with their work. It was excellent.

I’ve had Cinch Home Services for a while already. The claim for my refrigerator and my dryer went okay. However, they keep fixing my stove, but it still doesn’t work right. All the tech can do is changing the part and Cinch Home Services keeps authorizing for the part to be ordered. I’ve already had the same part changed about four times already. However, the techs were really good and I like them. They knew what they were doing compared to the ones we’ve had before. The ones prior didn't know what they were doing.

When I first bought the house, they included a one year home warranty and I decided to keep the service with HMS after that. It’s easy to make service requests. I can either go online or call them. They then say they’ll send me a text to confirm the assignment, and then the company calls me to schedule something. Since I had a house, I’ve had to call for the heat, then I called for my AC. I just pay my $100 deductible and they worry about the rest. I don’t have to worry about buying parts and call friends to help me. The contractors have done a good job too.

There had been times that I had to wait for an appointment with a company assigned by Cinch. There was one company I was very dissatisfied with, but that’s been a few years ago and I made a notation not to ever accept using them. My most recent service was rendered about three weeks ago. The techs were timely. I knew when they were supposed to come and what the time, and it was followed up almost precisely. The lady told me before they were here my way and they came. They fixed my dryer and did a good job.

My dryer was making a lot of noise one time. I submitted a claim to Cinch Home and I really liked their contractor a lot. He came in and did what he had to do. He said something about my belt and some bearings or cylinders that had to be replaced. He replaced those and did a good job.

I've had TotalProtect for several years now and I've had a lot of incidents and claims, and they all have good value. The only thing I would say is maybe they can minimize the deductible. This one claim that I had was for a hot water heater. They came out, they changed the hot water heater out and everything was great. I paid the $100 deductible. But then when they finished, they said I needed to pay extra additional money that I wasn't aware of. For some reason, the person who came out said that I had to pay them extra funding and TotalProtect said, "You work it out with them." But other than that, all the claims that I’ve had have been great, paid the deductible and they took care of everything, so I'm happy with it. That's why I stayed with TotalProtect for three years. With my recent claim regarding my washing machine, everything was timely. Within a few days, everything was resolved. I'm happy with it.

We’ve submitted two claims with HMS and they were very easy to submit. The people we talked to were friendly. That was two claims over the course of when we’ve had the warranty, and we’ve had it for about two years. It would've been nice to be able to just quickly file a claim online. I don’t have a problem talking to people, but my husband hates being on the phone. So, if anything goes wrong and he needs to call, it might take a little bit longer. There should be a better way to do this thing online because there wasn’t a lot of information. Other than that, the contractors usually come a day after filing a claim. The technicians that have come to the house were very quick and efficient. We have the dryer drum replaced. Both the two different gentlemen that were here were in and out as faster than I expected them to, but everything was fixed as we would've expected it to be.

My hot water heater went out as well as my dryer and I called HMS. The contractors were very nice and congenial. With the Coronavirus going on, everybody was very protective about it. They were concerned about me, my welfare and safety, and theirs as well. They were very professional, did a good job and I was very happy with it all. I would give people the 800 number of HMS and tell them to call, which was exactly what I did to my sister and she has called. I even told my neighbors next door that HMS was great. They were very prompt in getting somebody out here and told me everything that I needed to know.

So far, I've had a good experience with HMS. Submitting claims has been very easy. They're very informative. They’ve educated me on how the policy works and what is covered and what is not. And I've already used it twice, and both times, everything has gone well. The first time, my outlets were not working, so I had no electricity throughout the house, and then it was a quick fix. So, they were able to take care of that and explained to me why it happened. And the second time, I was told that there was a leak in my air conditioning. They came out, and they explained that it wasn’t a leak, but they offered to come back by the end of May to take a look at it again. The contractors seemed nice and professional.

Had a dryer repaired for third time in 1.5 years.That's three $120 service calls. The company deems the unit to be repairable even though it is 15 years old. Plus, the last call involved the hinge on the door. Company said door was NOT included in coverage for a dryer. Huh? If you can't close the door due to deterioration or age, the unit won't operate. Finally, had them agree to replace the hinges. I guess hinges are covered in that they NOT considered part of the door...??!! Doesn't make sense...

On occasion, HMS takes a little longer than we would like for approvals and to get the equipment fixed. But other than that, everybody has been responsive. Although it was much better this last month, there was one previous to that that took over a week to get a part authorized for our air conditioning system. Being that we live in Saint Cloud, Florida, in the middle of summer, it's not a place you wanna be without air conditioning for a week and a half.

Cinch sent out a contractor for my AC and it was the best one ever. They were awesome. The service has been absolutely wonderful overall.

Everything’s working out well with TotalProtect . Recently, I had a claim for the air conditioning and the contractor who came out was excellent. But when I had a water heater go out, the contractor was horrific. All I wanted was for my water heater to be replaced. I’ve installed three water heaters in my house and I’m in Home Depot all the time, so I know what they cost. He wanted to charge me almost $600 above and beyond what the warranty claim was going to allow to install my water heater. I just got rid of him and told him that I’d do it myself. I went out and bought a water heater, and installed it for $450 instead of almost 1,000. That’s not even including the deductible I had to pay, which was a nonrefundable $125.

Cinch's claims process is a little bit better. The service providers themselves are randomly selected and I’ve had some hit or miss experiences with some of them. But for the most part, people are pretty good. The biggest problem I’ve had, sometimes it’d be around the sense of urgency. Everybody’s claim is urgent, but I’ve had situations where we didn’t have air conditioning for four days in Houston. As long as people can get out, it’s fine. For the last few claims that I’ve had, it’s been reasonable in terms of the amount of turnaround time for them to come out. I’ve had a couple of AC situations that were a little bit ridiculous, but for the most part, it’s been a pretty good experience.

HMS Home Warranty's service is very good and I'm very satisfied with them. When I have a claim, I submit it over the phone and it's pretty easy to reach a representative. So far, they helped me with my waterline as well as my air conditioner and they were great.

I’ve been very happy with HMS. I’ve recommended them to two people and both of them got service with HMS. I like submitting claims over the phone and everybody they've dispatched out has been very nice and very professional.

I recently made the first call to Cinch about the dryer and there was a Hispanic woman. I could barely understand her. It was terrible. And her signal was really bad, like she was from another country or something. But other than that, it’s been fine. The people that have been coming out are very respectful and very professional. I've had no problems with anyone.

Before, submitting a claim with HMS was like pulling teeth. When you would call, they'd put you through to all these people. That's the part that really was a challenge for me. But now, you speak to a person and it's like a one-stop-shop. You have this claims person to take the claim, give you a claim number, give you the contact person who will be contacting you regarding the follow-up, whether it's electrical, plumbing. I've been with HMS since 2003 and it seemed to have gotten better over the years.

The claims process has been simple, easy and not a hassle at all. The contractors have always come right away. Last time, there was some sort of delay but I think it was because of the pandemic. Cinch had sent someone out right away. The problem was just making the repair. They were trying to see what SystemsProtect was gonna do. It was taking a little while before they could order the part that they needed. But we also ended up having to spend more than the 125 dollars. I was not aware that was gonna be the situation. So that wasn’t really made clear from the beginning. But other than that, it was fine.

I love the online portal for submitting the claim. We receive the information for a company to call quite quickly, and that is very smooth. The challenge comes if you need to speak to someone. It's almost impossible. Also, some contracting companies are really, really good but some have tried to perpetrate fraud. When our garage door stopped opening, we filed a claim and the folks that came out said that we were responsible for damaging the garage door, which made no sense. Then, they said that all of the springs, brackets, rails, and the electric motor needed to be replaced and that none of those is covered by warranty. It would have cost us about $800 to fix it.

I’ve had a house for a long time, and I used to be with another protection company. They kinda didn’t do me good so I switched to TotalProtect. I would recommend them. The claims process is pretty easy. I can either go online or normally, I will call on the telephone and tell them what my issue is, then they’ll assign it to one of their repair people. Normally, within 24 hours, somebody’s calling me and coming in to do the work. The people that I’ve dealt with so far have been fine. They've been very professional. The last group of people have masks because we’re in this pandemic.

We’ve had HMS since we purchased our home in October and submitting a claim has been smooth. The last time we submitted one, they weren't able to find a provider for it but we found someone. Things has worked out although we're still waiting on the refund. Still, the experience with HMS has been satisfactory.

I'm happy with TotalProtect. It's not TotalProtect that I'm having issues with. It's the company that came out to my home. When my washer and dryer stopped working, I ended up calling TotalProtect and they went ahead and put in the order for a company to come out. That company was A&S Services and they sent this technician by the name of Mike, who was a very rude person.

After I submit a claim, I gotta call the contractor or sometimes, they hook me up with the contractors and schedule an appointment. Then the contractors come up and do the job.

The coverage is fair and the contractors have all been good. The one with the air conditioning wore a mask too.

We had some problems with our heating and plumbing and they were right on top of it so everything is working fine. They've been great. I gotta pay the first 125 upfront but it's better paying 125 than paying 425.

The contractor that came out for my clothes dryer was very professional. They needed to order a part so they had to come back twice. But the main thing was they fixed the problem in a timely manner. Also, the tech had a mask and shoes and stuff on. But sometimes you have to wait too long before a provider could come and fix the problem. Before, I had my hot water tank go out on a Friday, so it was gonna be three days before somebody even came. Cinch should look at the situation and see what issue you’re having. No hot water is a pretty big thing for a family.

I'm from the old school. They want everybody go online but I like to talk to somebody. Everything wants you to go on a computer and do all it is there. But if we do all of that, what about their job? Not only just them, but everybody. One guy came and he said he didn’t have the machine, so we had to wait another week. I was disappointed because it took him so long to fix my sink. It took him a week and a half to get here. And then when he got here, some other person had to come who didn’t have the machine and all this stuff. So, we had to wait another week for the guy to come. It was over two weeks. I told the company that the second man they sent did fix it but it was just a shame that we had to wait over two weeks to just get the sink fixed. I told them that I was upset with it because with all the hand washing, we had to wash our clothes in the bathtub.

I'm a real estate agent. I've seen the service of HMS and I've used other warranty companies and HMS is much better. In my inspection report, they found a problem with my stove and hot water heater, and they were wonderful about working with me. They replaced the hot water heater, and on the stove, they had somebody to come out to try it fix it twice but he wasn’t able to do it. Eventually, I was able to get reimbursed for a stove. They were great to work with. I've been very pleased with their service.

Submitting claims with HMS is the easiest thing ever. It was so easy because I don't have to call anybody. I just go online. I submitted a claim on a Sunday night and at 7 AM the following day, I got a call. They told me who was gonna be coming over and the person that they contracted called me. It's been great. This is insurance for your house and some people don't believe in it but I do. If my AC broke down, why would I pay a ton of money when all I have is a deductible and they can come and fix it.

Submitting a claim with HMS Home Warranty phone-wise was not a problem before ‘cause they had a live body. Now, it’s extremely difficult. The phone prompts don’t have recall situations. The initial appointment is good but when the service company comes and they don’t fix the problem, you don’t have anything on the prompts that say if it is the first call or if it is a recall for services already rendered. It’s very confusing. Now, I’m dealing with one service call and the machine has opened up three service requests. I wait until I get a live body on the phone and try to resolve it with them.

I've been very pleased with TotalProtect. They've always taken care of us. The only problem I've ever had with them is the contract that they had with the people from Sears. And they have, in this particular situation, the worst repairman that I ever had the misfortune of dealing with. But I've just had to have my stove repaired last week. And the gentleman that came was extremely professional and nice. He came right in, did what he needed to do and we were done with it. So, I'm very happy with it.

Submitting claims with Cinch Home Services is easy. About three months ago, I submitted one for my furnace and it went smoothly. I’m satisfied with the experience.

The washing machine wouldn’t drain and I called HMS to submit a claim. Doing it over the phone is easier than going online as I'm a techno dinosaur. They got somebody in New Jersey who was reputable and good. The guy came on the same day that I made the claim and he did a good job on the repair itself. I was very happy with the service and I would encourage other people to get HMS, too. The cost of the service was pretty fair as well. I had to shell out 125 bucks, which was very reasonable.

Having a warranty is a great way to save money. Everybody Cinch has contracted with has been very nice and professional. They're always here in a timely manner and they work around our schedule. I'm very happy I have the plan. We told the last contractor who came to our house that we had the situation under control. But he came anyway because he wanted to make sure that we were okay and that we had everything under control. He helped my husband out without us saying to come on anyway. It was really nice of him to come on his own and help us out. I always call to submit my claims with Cinch Home Services. I like to talk to somebody on the phone because I can multitask a little better that way. They address my concerns right away. It's around a 15-minute process and I know who's coming to my house to make my repairs. It's very streamlined.

I've been with Cinch for four years now and they've been very good to me. As I'm not good on the computer, I call them to submit claims and their reps give me a number to call a contractor. I have that contractor come out as long as they're covered by my warranty and fix my issue.

I came home one time and we had smoke coming out of our air conditioning closet. We looked into it and I figured it was covered under the home warranty package I got from Cinch. I called them and placed the claim. That was in the middle of winter and the claim took a week. It was below freezing that week but luckily, we had a wood-burning stove. Other than the time it took to get somebody out to our location, I'm just glad I didn't have to spend $1,200 replacing the heater.

Their service is where they stand. It’s unlike any other service out there.

I called HMS for the furnace and they had to transfer me to different people, but they were good. They took my information then sent me to somebody else. Somebody else then told me that they'd get somebody out there and they faxed me that somebody was coming, so it worked out. The claim went well too. The unit needed a new heat exchanger and the technician was good.

Three weeks ago, I had somebody come and fix my furnace. They were able to get it fixed but it took a while for them to come. It was Monday when my furnace went out and I called late Monday afternoon. It wasn’t until Tuesday afternoon that the contractor could come out. It wasn’t too bad, but it was 50 degrees in here.

When we placed the work order at HMS, the contractor came and he fixed it quickly. He had good customer service. He also came with a mask and gloves.

I had a drain blockage and I was under the impression the blockage was in my garbage disposal. But then, it wasn't there. The last contractor I had through Cinch took a plunger, hit the drain twice and things went straight through. That cost me $100. Had I known it wasn’t the garbage disposal itself, I could’ve spent $2.85 and bought the plunger myself. I wouldn’t mind paying $50 just for him to come out and do that. But for $100 for him to come out and do two plunges is a little stiff. Also, Cinch should look into their contractor's credentials and their reviews. That would entice the consumers to feel comfortable. Some of their contractors are good and some aren’t worth the filth. Still, I've had Cinch for 15-plus years now and whenever I utilized them, I’ve gotten good service so far.

When I have a claim, I call Cinch and report it, then they get back with me usually within a hour, depending on the weekend or what’s up. Then they say they had sent out a technician to handle it, and within the 24 hours, they contact me. Sometimes I get a call on time, and sometimes they take days before I get a call. But these past two claims that were filed, it took time because of what was going on and the holiday weekend. Also, one time, they sent the wrong part so they had to get the right part. But other than that, everything worked out good.

Everything is working out wonderfully so far with HMS. I had an issue a couple of weeks ago where my washing machine stopped working. I sent them an email, and then, within 10 minutes, I got a text message. And within an hour, I had a call. Then, the gentleman came out the next day. And then, I had a new washing machine in less than a week, so it was great. I’ve been very happy with HMS.

I got two houses under HMS right now and it's been over four years. I searched on the internet and after doing my analysis, I went with them for the reliability and the price. I rely on them to vet the contractors for me since they don't work for me and I don't know them. I have submitted two claims and the first claim that I did was very difficult. I was talking to too many departments and nobody knew anything, so it was really confusing. The second time I did it though, it was perfect. I was in contact with just one section and they took care of everything. So far, the two things that I've had completed has been good and I didn't have to do it over.

I have difficulty with Cinch as they keep saying I'm behind on my payments but they're automatically withdrawn. Their electronic system won't let me put my claims in because I'm behind. I spoke to the person in charge there and she said that she'd see me through and there was no problem. They have been able to help me when the motor for my central air went out and when there was a return on my furnace. Now, they're working on my air conditioner.

Sears' customer service is very thorough. I have the 72.99 monthly home protection which covers everything. I have the actual plan where the technicians come, they check the air conditioner and make sure it’s running fine. The gentleman came out and he checked it. I even went out. I spoke to him. I had questions to ask him. He was very knowledgeable and professional. The same with the plumbing people from Aqua. They’re terrific. They’re from Tampa, they know what they were doing, and they were spot-on. Anything that they did here was to perfection and they work very hard. They have a contract with Sears but they know how they resolve the issues, like a leaking toilet and the water softener.

Our three claims with HMS were great and the contractors did a good job.

HMS has been very responsive but I'm not very impressed with the vendors they employ for the job. We've been dealing with a heating situation that I have in my house for the past six months and they continuously send the same vendor. I finally told them that I didn't want this guy in my house anymore. Then the one that they are sending now is much more knowledgeable but the issue has not been resolved yet. I have a very sophisticated system and not everybody can work on it. They should verify the knowledge base of the people they employ for those kinds of calls to make sure that their customers are getting what they are paying.

The response time of the contractors that came for my AC was good and they were able to get it back in service with a new unit within a few days. Submitting the claim to Cinch went pretty smoothly. However, when I had already gotten ahold of the subcontractor, they were still sending me stuff saying, “If you still need help getting a hold of the contractor, let us know.” It didn’t bother me ‘cause it didn’t slow anything down, but they just kept reaching out even if he had already been to the house and had isolated the problem and then ordered a new unit. It’s the first AC unit I’ve ever bought. And it’s considerably less amount using the warranty service than it normally would have been if I didn’t go with Cinch. That part was good.

I’ve only been in this place for two months now, and I had a service call early for the furnace. I paid the deductible and HMS had it taken care of. Also, it was cheaper for me to pay the deductible than to have the HVAC guys come out and pay for all of it.

If it's a single claim, the process is pretty simple. But if it's a split claim, you have to call it in. I submitted a split claim and the process was a little more complicated but it still worked out really well. The guy handling the phone call was really, really smart. My most recent claim was for our disposal that caught fire. The guy came out a day or two later and it worked out fine. In the last three or four times we’ve had something that they have fixed, their staff and service people really seemed to be pretty sharp.

The folks that owned the house before us had HMS and it seemed like it worked out, so I continued service with them and I re-upped yesterday as well. Submitting a claim is fairly easy. Not all the contractors that are chosen are as responsive, but we have to work with whatever is given to us and it's not too bad. The quality of their work is 8 out of 10. Overall, HMS is not perfect, but it is good. They are reputable, so I'd recommend it. They're fairly reasonable as far price goes, too.

Over the years, Cinch have done well on some claims but the biggest problem I had was the contractor for the main air condition. They addressed it eventually but it took so long to get the air condition replaced. It took about three to four months of going back and forth and arguing. The claims rep referred me to the supervisor or some other department to assist the claim.

My experience with my recent claim with Cinch was good. My refrigerator went out. The contractor that came out did what he came here to do. He fixed it.

I was overall satisfied with my claims experience. I was very pleased with the rep that came out, that spoke to me prior to the visit and who handled my visit. They have a great service to have for all of your major household appliances.

There were a couple of little blips with HMS where I placed an order for something that needed to be done. I had three issues and the first contractor they sent out serviced two of them. For the third one, the hood range, they delivered the part but they were not able to install it. HMS ended up sending someone else and they sent a note saying I would need to pay the $100 deductible, which I had already paid to the first contractor. But they retracted that and the person came and installed it. Overall, HMS had been wonderful. They honored the contract, sent reliable people out, and took care of everything.

I’ve been a customer since we moved down here 12 years and I've had great responses when I make requests. Everything’s been good. My most recent claim was my dishwasher. It was leaking around the door, and they had to replace the gasket on the door. In addition to that, I had a claim back in October, and the company came and replaced my water heater. For some reason though, when I contact the home warranty company and I key in to open claims, it’s still listed as an open claim, but it was resolved very quickly and done very well.

I really like to call and speak to a person. I don't like their over the online thing. I've had yet to receive a call from a supervisor for a washer that went out. Since it was flooding, I had to take it out and buy another one. I thought that they would help me with that issue but they did not. It's good and there are things that are bad about it. It just depends on the situation. Of all the 16 years that I've had the services with TotalProtect, I've only had two of all these people that I can remember who have been good - Sears Home Warranty and Wade Plumbing. The warranty is good to have for bigger items in the home. Smaller items, not so great.

The air conditioning repair went well. It took a while with all of the COVID-19 restrictions and getting the parts but once the contractor got everything together, they were in and out in about two hours. They also wore gloves, masks and shoe covers. Had I not had the warranty, I definitely would have had to come out of pocket for a pretty substantial amount so I'm glad to have the coverage.

I got referred by Total Protect to Cinch Home Services. I went with Cinch and submitting claims to them has usually been easy. I call them up and they take care of my issue. The quality of work done by their contractors has been good.

I got PTSD and because going through prompts is difficult for me, I usually call and speak to a live person when I have a claim. I tell the person what my problem is and they say they would put the problem in. It usually happens that day. But I give people the benefit of the doubt and say, “Okay, they call me the next day.” But they say no, that the people would call me that day. In fact, I get a call in the next 15 minutes. I had a plumbing problem once and they called me in less than 15 minutes. They said they were gonna come out in two days and that wasn’t a problem.

I’m pretty satisfied with the customer service of TotalProtect. I prefer the phone when I submit claims to them just so I can validate and wait for it. For most issues, it takes a day or two to arrange for a contractor to come out.

Sometimes, the companies HMS sends out don't act or do right. They don't call before they come and they don't knock. And then they would leave and wouldn't wait for you to come to the door. If they call before they come, it would make a big difference. We're mostly in the back and we can't hear from there. We tell them to call and they should call anyway 20 or 30 minutes before they're gonna be here. Also, sometimes I gotta call them back if they don't solve the problem right then. But most of the time, the companies are okay and they solve the problem.

I had HMS in my previous home and when I came down to where I am now, they had HMS so I just extended. I’ve kept buying it and paying for it every year. It’s quick when I submit a claim online. If the repair folks don’t contact me within a certain period of time, HMS would contact me and try to set up a time for me. In the 20 plus years that I’ve been with HMS, there were only two contractors who were questionable. One never showed and the other did fair quality work. But everybody else I’ve had that came in to fix things were right on the ball.

HMS Home Warranty is well-worth the amount of money that I spend on it and it gives me the peace of mind of knowing that if something breaks down, I’m not gonna be out of pocket all at one time, spending $200 or $300 when my deductible is 125. Their claims process is really simple. I just call them, and they’ll tell me to call this repair service company, then I make the call and set up the appointment. The contractors who came out have all done good work, too. They came for the dishwasher once and my experience had been good.

The warranty is very helpful when your house is an older house. I'd recommend it. The company Cinch sent out for my claim was very good. I had called that claim in and I did the automated prompts. That’s convenient and after I do that, I normally get an email regarding when I can expect the contractor.

I like HMS Home Warranty's contractors. They play by the book. If I try to tip them, they don't even take it. They're very professional and they do good quality work. I recommend HMS. They're prompt and they get back to me quickly.

I had a claim regarding my cooktop and it wasn't very satisfactory. But I had a claim with my washer and it went well, although the gentleman from Sears had to come back a second time. He was very cautious when he came out.

When I initially made my call for my water heater, I got someone who was willing to do the job, but they were on another job. They said that they couldn’t possibly get out to our home until the following day. Somehow, somebody else was free and closer. It was good that they communicated with each other. They recognized the emergency because I had hot water leaking. The second contractor contacted me and came out right away, but it was late when he got out here. He checked out what the problem was and then he left. He said he’d be back at around 10:30 from wherever he had to get the water heater from and that was what happened. Then he put the water heater in. He did a wonderful job. We’ve been with Cinch Home Services for quite a while and have been very pleased with them. But I don’t necessarily agree with the deposit we have to make. They should drop the price a little bit.

I submit claims online and their website is good. It shows to be contacted within 24 business hours by the contractors. Our experiences so far have all been positive. It's comforting to know that if something breaks, it's just for a cost of $125 fee to either get it fixed or get it replaced if it's beyond fixing.

The claims process is smooth and it always gets fulfilled with a 100% fulfillment ratio. Submitting a claim is easy. HMS finding a contractor is pretty straightforward. The contractor showing up, doing the assessment, and trying to repair has been awesome. The step after that where the contractor proposes a recommendation, whether it’s a repair or a replacement, that’s where it gets stuck. Somehow, either the part or the product itself is in backorder and nobody takes care of that unless you follow up, chase, escalate, and then the things move a little bit in a brisk manner. After that, the disbursement of the payment or the product itself, the person coming in and fixing is smooth.

I have been with this company for a few years and they're good with telling you the next steps, but mostly, we’ve had to call on our own. Their automated computer system is terrible. They don’t have the phone number logged in, so you have to go through several steps to try and get somebody live on the phone. We’ve had a few issues with some things going on, but overall they have handled the claims very well. They typically send Sears, and they have not been able to resolve the problems. The last issue was with our washing machine, and Sears didn’t fix it.

We were with HMS Home Warranty for a year and submitting claims to them was easy. Their contractors provided great service and did good quality work. While we didn't renew our warranty recently, I would still recommend this company.

There was one contractor that I did not like because the tech took forever and he was the one that was assigned to me a lot. That was last year. The last time he came over, I got very aggravated with him because of the excuses, like it was my fault. I was very aggravated with the one that I tried to get over during the Christmas break because he didn’t want to come out because it was a Christmas break. And he said, “We decided to stop carrying TotalProtect.” So, I had to go through an approval process with TotalProtect to pay him out of pocket and then get reimbursed by TotalProtect. This was an air conditioning guy, because we had no heat. We lost our heat over Christmas. We had no heat for one night.

We heard about HMS from friends, and the company was referred it to us. We have been with them for two years now. I submitted claims online and via their mobile app, and the process was amazingly fast. Then, we scheduled with the service provider and paid them directly. Al of that was super easy. The contractors were very good. When I went to renew, I spoke to a representative and the person was knowledgeable. He reached out terribly quickly, too.

My refrigerator wasn't cooling one time. Submitting a claim to HMS for it was easy. However, I had to send a request to them a second time because the issue wasn't fixed. Also, their automated system doesn't allow me to specify that my request is for the same issue. So, it took me a really long time to get a hold of a person who would remove the $100 deductible for the second visit. That was extremely frustrating. Still, the tech who came was great and now everything is working.

Everything's fine with our experience with Cinch Home Services. Our recent claim was for the garage door. It wasn't the motor like we thought. It was something else, it was the door itself. It was fine. The guy did really well and he was able to fix that for us, so it worked out good.

I've been with TotalProtect for 15 years now and they've had someone come out to fix or replace things. Their prices have gone up. But for what you pay when they come out when you think about it, they have to replace it. You can’t buy an appliance for that. They don’t have Sears anymore, so they have other people and they have gotten better. My dryer was making a noise. It didn’t take the technician long to fix it. He showed me what the problem was and went right to it, and boom, in 20 minutes he was out of here. He said their main office is in Delaware and I thought, “Wow. Better than some local people." My husband and I are very happy.

I had a claim for the hot water heater and the people that Cinch Home sent out said that they had to repipe this and this. I told them that they didn't have to do that. Instead, I told them to bring me the hot water heater and put it there. But they said they couldn't do that. I called Cinch Home back and told them that the morons they sent out here were no good. They told me to just send them the bill, but when I did, they said that the company I hired were not on their contracting list.

My experience with HMS Home Warranty has been good so far. While I wish their upfront payment is a bit lower, their contractors are professional. I usually call in my claims and customer service has been wonderful.

We had our hot water heater replaced by Cinch Home Services. We called on Monday and we got it installed on Friday. I would have liked to have had it happen the same day, but I understand.

Any time I’ve had a problem, Cinch has come out and they’ve done whatever they had to do. Submitting claims is very easy. I call them up and tell them what’s going on. They then put the claim through to whoever they’re sending out and within a day or so, the person is here and the issue gets resolved. The last claim I had was for my refrigerator, but I wasn’t too satisfied. But I can’t complain because they gave me some resolution to it. A lot of my complaints were with washing machines. They usually send out A&E and I haven’t had a problem with any of the service people that Cinch has sent out.

We were really happy with our most recent claim with TotalProtect. Our toilet was leaking. It was something in our bathroom and the contractors that came were absolutely wonderful and were very knowledgeable. They were good at what they do. They were here, they knew exactly what they need to do and they were in and out in a reasonable amount of time. They were willing to answer any questions that we had. I've never had any issues in submitting claims. I've submitted online and via phone. Within at least a couple hours and no more than 24 hours, we have a response with a contact. So that is very easy. The response time is always great. We don't mind paying the deductible providing it doesn't go up a lot every year.

My realtor recommended HMS. I filed a couple of claims all at the same time online to them and it was a great experience. It was all straightforward. The gentleman who came out was very good and straightforward, too, about what he could fix and what he could not.

My coworker told me about TotalProtect that’s why I decided to go with them. It’s been easy for us when we had to submit a claim. I read online about all the issues people have had but thankfully, we haven’t had any issues submitting a claim at all. They’ve been very helpful every time we’ve called. We had a plumber come in to do something, and they closed a backup that overflowed into our basement. They helped us with filing a claim with our insurance company with that. We also had claims for our refrigerator and stove. Recently we had an issue with our dryer, which I thought I was gonna have to buy a new dryer, but the repairperson came out and fixed it. It was a big relief.

When we bought the house, the previous owners had already purchased HMS and we kept it. They've been really good at claims. I've had a couple of bad contractors but the warranty has been pretty straightforward. They've covered everything we've asked them to and never had a kickback. We have used them quite a bit, given the house is not in the best state when we picked it up. There was an issue with the furnace outright where it had a control board that went out. Then there was another time when there was a hose that siphons the water off and it ended up breaching a leak and started pouring into the bathroom upstairs. Both times, we had our deductible but they fixed them without any issue.

Getting a home warranty saves money. When you need something repaired, you don't need to pay a full price. I got one from Cinch Home and my experience with them has been decent. But they have so many different customer service people from different parts of the country and they tell you different things. One time when I submitted a claim, I first thought that it was disapproved then later on, somebody called me back that it wasn't. And it shouldn't have been that way.

We've used HMS twice and both times, the contractors came right out and fixed the problem. We paid our deductible and they were on their way. The lady on the phone is really nice too. I filed a claim for our refrigerator online and the techs were out the next day. The other one was the furnace. It was a little bit bigger of a problem 'cause it was getting ready to get cold on me. I called HMS and they left a message 'cause it was 7 o'clock at night and the contractor was closed already. The contractor got it set up for first thing in the morning.

Our recent claim with Cinch went okay. It just took a longer period of time to get it. But eventually, it came in and we were satisfied with it. The contractor was okay. I didn't have a problem with him. It worked out pretty good. The replacement was for a washing machine and it could be a little bit quieter than what it is, that would be the only thing that we really didn't like. But other than that, we were satisfied with it. Having a home warranty is very important. When something goes wrong, you don't have to worry about that big cost. Like, this washing machine, it was about $700. I got another part replaced and it was close to $1,000 on my heating unit. So, even though I had to put up the deductible, it's a lot better than having to put out the total cost of it.

I've had TotalProtect as warranty for several long years. I had a chance to talk to my friend about how the service is that they got before, and compared the services. What I have is an excellent one and I also told them to switch to this service. I got a problem when I use their online system to file a claim. But when I call, it's a lot easier. I didn't wait for a long time, just a couple of minutes and someone showed up and they took my claim and they helped me through the claim process. The technician was very quick to find and solve the problem.

HMS has been doing a good job. Filing a claim with them used to be a little bit difficult. But about a year and a half ago, they changed management and since then, it's been easier. Also, the companies that they used before were really bad. You wouldn't want them working on your stuff because they wouldn't answer calls. When HMS assigned me to a company, I wasn't able to talk to anybody and they wouldn't even report. And HMS wouldn't bother to see how they could help me or offer to change the company. Sometimes, I would even give up on a claim and just try to do the work myself if I needed it done.

Our first time using the service was for the washer and it went really well. The washing machine wasn't spinning the clothes out properly. We had attempted to reset the computer on it a few times and when that didn't work, we contacted the service group. Submitting the claim was simple. We were surprised that the rep said we would pay the $125 and that was it, which was great considering what the brand would have cost us.

When I got my new mortgage company, Mr. Cooper, I put the home warranty in with my house note. Recently, I made a claim for the dishwasher and the process took three weeks. They told me to call to see if it was approved and from the time that I called, it was four days. They then sent the check out in the mail and I proceeded with purchasing the dishwasher, which I just got in today.

The shower was leaking real bad and it kept getting worse. It was gonna require more stuff than we were able to do, so a plumber had to be involved. I called HMS and gave them the account number. The tech was out in a couple of days and it's been perfect since the repairs. I've been with HMS for three years now and I like it. I haven't had any problems.

I had HMS for 2 years now. I never had a problem with their services because there is nothing to fix. They have high deductible so if I can fix my garage or my dishwasher I do it first, so far, I fixed the simple issues I had in my house. I'm at the middle of reviewing my credit card bill. It's 04/15 and I noticed they charge me for March 31 for a quarterly amount. I remember, my plan should have expired end of March. They did not give me any notice through mail or email which they have done last year. HMS change its name to CINCH and that I received a notice but not on renewal of my plan. NO NOTICE and I did not give them consent.

The dryer broke and the contractor who came out sat and explained everything. He asked if I had any questions and he was phenomenal. Everything was perfect. We've never had an issue with HMS. The only one was with the air conditioning, but that problem ended up getting worked out with us by the tech.

The contractors that TotalProtect have sent have been very good. They have been very responsive. I called and the company called back very quickly. They made the appointment quickly and was very prompt when they showed up. It was perfect.

The house was built in 1935, so we had no idea what might go wrong with it. We got a warranty from HMS due to the recommendation of our real estate agent at the time. We've been with HMS for nine years. As far as claims, it's always easy whether I do it online or I call. In fact, it’s even changed over the years where now, I get text message follow ups like, “Hey, did you get your appointment? Do you need help? or Is it complete?” In the early years, it was more of a phone call. Sometimes, I’d have to call back and say, “Hey, this company never came.” But HMS is very customer service-oriented that’s why we keep it. It’s a lot of money a month over the years if you don’t end up having any claims. In the end, we’ve had a few claims. So, HMS makes out some years, and we make out some years.

I had a mortgage with Chase Bank and they had the little flips that they put inside your mortgage payment about it TotalProtect. I signed up and the warranty has been very useful. I like having it and it gives me a sense of security that if anything goes wrong, I can get somebody to fix it. I also like their contractors a lot and everybody has been very nice. All in all, I recommend my home warranty company and I love it. I'm very happy with it. They’ve been really good through the years but I'm not too happy with the amount of money that keeps increasing. It used to be $50 and right now, it's up to either $100 or $125 which is for the serviceman to come to your house. It didn’t increase for a while but in the last five years, it increased every year. We're seniors and we live on a fixed-income, so it's a lot for us.

I'm a single female and I'm not handy. Also, I need to save some money. When I make a purchase, I want to make sure it lasts so I got a home warranty and Cinch seems to provide what I need for a really reasonable price. Submitting a claim is easy. I just call in and tell them what the problem is. They arrange for me to call the contractor and they come usually within two days. It's always great with the claims reps. They're very friendly, professional, and expedient about getting things done. Also, the techs that have come out are pleasant. They arrive in a timely fashion when they said they're going to. They explain the things that they are doing and in no time, the work is complete. I tell everybody to get Cinch. It's so convenient. You rest easy knowing that someone is there if you call. And for a reasonable amount of money every month, they come and they fix stuff. The service fee is really reasonable too.

The last two claims I’ve had to have this spring have been a real pain in the neck because I would call the number and they would tell me that I had to go online or I had to call a different number. And the first time I made a claim this spring, when I tried to go online, it said the account did not exist. Then, I had to call twice and when I finally got a hold of somebody, the rep was not understandable. But the second time I made a claim was okay. The contractors who came out have all been good, too. They were as professional as I wanted them to be and as long as they know what they're doing, I don't care if they're good old country boys.

Submitting a claim to TotalProtect was easy to do. The contractors contacted me within less than a day, and we set up a time for them to come out. They were able to work within our schedule ‘cause we generally would be working away from home until late in the afternoon. So, they came out in the early evening and took a look at everything. They diagnosed it and then ordered the part. They told me it’d take a couple of weeks, but they called me within three days. They had the part, came back out on a Saturday afternoon, fixed it for us and got it up and running. They did a good job. They were professional, cordial and very attentive to doing their work. When they walked in the house, they took off their shoes and walked in the house with socked feet. I told them they didn't need to do that for us, but that was just what they do. They were all business about getting things taken care of.

My Realtor and the mortgage broker recommended HMS Home Warranty. I've had coverage a little less than a year now and from my perspective, there's nothing that could reasonably be improved on. When I submitted a claim, it was exceptionally easy from the beginning to the end. I did it online and they had somebody out here to take care of it within two days. It was good.

Cinch is kinda interesting because we have another house and we use their home warranty. They have a different philosophy. Their monthly rate is higher but the service call is cheaper. Here, the monthly rate is low and the service call is more expensive, it's twice as much. But I can see both sides to it, okay, because people who use more often will end up paying more, which is perhaps correct. That way, if you're not using it, you just pay the premiums and when you use it, you pay a higher service charge, which I think is okay.

HMS is decent. Our service contract came along with the house and I've been with them for a while, ever since I moved here five years ago. So far, it's been pleasant. I submit requests over the phone and in my two experiences, I haven't had any problems with the reps that I've talked to. They give me a window and the guys that I've dealt with have been on time and great as well. They usually call me before they get here or let me know they're on their way. The first guy was really good, and the second guy was decent also.

I’ve had Cinch for so long. It was part my package when I purchased my house. And after that, we kept them. I have no problems with them at all or I wouldn’t have stayed this long. They have a pretty smooth process. I normally call in for my claims but I noticed recently that there was an online option. The last contractor they sent was pretty good but some years ago, I had a problem with the HVAC folks they sent out. But other than that, the contractors who've been here were pretty good.

My hot water tank didn't work and it was leaking. I called HMS because it was an emergency. It was like midnight when I noticed. I was going to bed and I saw water all over the floor down the hallway. There was water everywhere. A young man came the first time and I was told I needed a new tank because the one I had couldn't be repaired. The second team that came out was like two brothers, young and old, and they were fine. They had to wait for something to dry up because then the door wouldn't close. They didn't have some parts that they needed to complete the job and they had to come out the day or two after. HMS gave me a new tank but I was charged $200 which I thought was a bit much.

I love TotalProtect. I got a reference from a friend of mine who has real estate properties and he’s told me how good they were and some of his experiences. I based my decision on him because he’s a credible person. He said he had a couple of instances where he had a couple of water heaters went out on his properties and they came right out. They paid whatever deductible it was. It could’ve been no deductible. And he’d done it, didn't cost him much of anything. And that’s a great deal if they’re gonna really do that every time. So, I said I’d give them a try for six months to a year ‘cause I have a home.

When our dishwasher was not draining, it turned out that there was something stuck in the lines and I couldn’t reach it. The person that came out four weeks ago found it and he was able to run a piece of plastic tubing in it and poke it out. It happened again recently, so I don’t know if there’s something going wrong with our dishwasher. We thought about having the contractor back out, but I just purchased a drain probe. I figured it would be quicker for me to take care of it over the weekend than to wait for them to come back out. We've had HMS Home Warranty since we purchased our house almost two years ago and they've done a good job on their end. The callback time and response from any contractors they provide may take a couple of days though. It also takes a couple of days for them to schedule an appointment. Still, it's important to have a home warranty and HMS has been responsive.

ResidentialMD is an excellent company with excellent service. I've been using them for years and they respond on time. I've called them for air conditioning, appliances and all kinds of stuff over the years and they have very good quality work. The service people or everyone they've sent was excellent, very personable and very professional. I owned other homes and some of the other warranty companies are pretty bad. I would highly recommend it.

We've had HMS Home Warranty going on seven years now and the contractors have been really good. Submitting a claim is good as well, but the follow-up is crappy. Our main water valve broke one night, and I called and submitted a claim, but the agent did not even put it in. We could have had a whole flooded basement and it could have been a lot worse. I had to step in and take complete action. I called the city to have the water turned off. I called HMS the next day to find out what was going on, and there was no claim. No one could find it.

We’ve had two heat pump systems replaced and we have had failures with certain appliances. When our washing machine went off, what HMS wanted to give as a replacement did not work in our space. So, we opted to take the cash buyout and then we applied that to what we bought. The last one was our refrigerator and we were super pleased with the actual replacement fridge that they gave us. It was almost exactly what we had but it was the newer model. We’re really happy. The process was pretty smooth and it happened right before the whole corona-thing. So, I’m really glad that this got done, installed and worked.

The ice maker in my refrigerator had stopped working, so I filed a claim with TotalProtect and it was repaired, and now I'm back to normal. Everything has been fine.

We've been with TotalProtect for a long time, at least 12 years. The reason that we purchased the service of TotalProtect was we bought the home new and our homebuilder did a poor job with the construction of the home and all the installation of the appliances. And so, we had a lot of issues in the first couple of years, and a lot of things were breaking down and just problems. And because of that, we used the service a lot and they’ve obviously saved us a lot of money not having to make those repairs out-of-pocket ourselves. The quality of work of the contractors overall has been very good, some probably are better than others. Especially the last one we had, was exceptional. We’ve had some really good runs.

I like that the rates of HMS are fair and the service is prompt. I've been with them for four years now.

I had a guy come out and take a look at my air conditioner. He knew what he was doing and he did a good job. Cinch replaced the unit with a new one and it’s been running ever since. It worked well. It’s very important to have a home warranty. It’s a method of budgeting how much you’re gonna spend. With these air conditioners, ranges and things like that, it could get expensive to buy another one tomorrow. Going down the road, if you pay a little bit for your insurance, it makes a whole of difference. I've had Cinch Home Services for six years and they've done a great job.

We like the way HMS comes out, checks things out and if they can't fix the item, they normally replace it. That’s a good thing when you own a home because something is always breaking down. When my hot water tank went bad, the plumber came out two days later. He was very nice and professional. HMS had to get me a whole new water heater and the whole process took about a week and a half. It took a while for them to order it, but once they got it, the plumber came right out and put it in. Everybody did everything very well. If I ever need another plumber, I would love to have him back.

The contractors that came for our recent claim were good and very courteous. However, it's not working now. But it was working when they left. This was the first time I’ve called Cinch and the process was fine and good.

Having a home warranty is very important and it's a sense of relief to be able to call this number and they will have you taken care of. The deductible is very reasonable too. My basement flooded and I had to get someone out to look at my furnace and my hot water tank. I called HMS and the same day, they sent someone out and had someone look at my furnace. They were very polite. I gave them my warranty and they told me they would make sure to have someone out there for me. Putting in a request was a little confusing though because when you have multiple things going wrong, they don't have a button where you can say "and" after you submit one and then do the other one. Other than that, my experience has been very nice.

With every home I've purchased, I've gotten a warranty program through the mortgage holder. When I bought the current home, it had a one-year warranty with it, and then after that, Bank of America offered up the warranty program and I went ahead and accepted that, and I had TotalProtect ever since 2008. It takes me maybe five minutes to do the claims online. Within an hour, I get some kind of notice via email. It is fairly easy to go through. I have called them at night and on weekends, and I have always managed to get ahold of somebody if I had questions about something. They have always been able to answer those questions. They do a great job.

Everything with Cinch has been okay. I had problems at the beginning. Sometimes it all depends who answers the phone when I wanna make a claim. Usually, when somebody smart answers the phone, everything goes well. But quite few times, I had a problem. That’s the hardest part for them to realize what state I’m in or what county I live in. They were giving me service two hours away, which is unacceptable. Nobody wants to come and fix anything by driving two hours. But after that, once I get in touch with service, they’re very great to work with and very flexible. Sometimes it takes a few days, but I understand they’re busy too. Otherwise, I’m happy.

When I bought my first home back in 2009, the Realtor had recommended HMS and when I bought my second home, I had asked the Realtor to add it to our contract. I like that when life happens, a water heater or an appliance goes out, we’re able to call them to provide assistance and to help cover some of the cost. I've had to call them at least twice a year and I've developed a good relationship with the contractor. He comes out, does what he needs to do, and we just pay the deductible. When the trees grew into the septic line and weren’t allowing the water to drain as fast, the plumber came in 48 hours. I called on a Monday and he had indicated he wouldn’t have any availability until Wednesday morning, which worked fine with my schedule. He came that Wednesday and put a roto-rooter down into the plumbing, which fixed it.

Over the last couple of months, we've had incidents and a couple of them were handled really well. One claim was a dryer and the other one was our furnace. I was a little less than satisfied with the furnace claim but the other one was smooth as could be. I've been very satisfied with the contractors but my problem has been more with the company.

A gentleman came out for an icemaker that didn’t work and he checked out what the problem was. Then he went and ordered the part. He brought it back out about a week later and put it in and it worked fine. I have a little bit of a problem as far as I think maybe it’s producing too many ice cubes now. I debated whether to call the tech back out and do some adjustment but I think I’ve got it figured out. So I’m happy with it. The gentleman even called back up and checked on us. He wanted to know how things were going.

Our house was built in 1958 and we've been here for over 30 years. Our appliances are getting up in age. I did some research and went with TotalProtect. Instead of having a direct person when you wanna file a claim on the phone, you have to go through so many different press one, press this, and hit that. You gotta go through all kinds of different things just to speak to a person. They also ask, "Is this for a new claim? Is this is a recent claim? Are you following up on a claim?" That kinda annoys me. They should have a special number and if you wanna file a new claim, that will be the number and you don't have to go through all the different things on your phone. Recently, our dishwasher went and they gave me more to replace the dishwasher than what I paid for the warranty for a year.

My garbage disposal wasn't working. Submitting a claim was very easy but it took about four days for someone to come out. It wasn't quick. The first gentleman that came out determined that it was an electrical problem. There were some wires that were loose with the electrical outlet. He wasn’t an electrical contractor so the electrical contractor had to come out. It took about two days for the electrical contractor to come out and it was resolved in 10 minutes.

I started submitting claims with HMS on the furnace in the late fall. It was easy to submit a claim with them but it was a long process to get the contractors to come out. And when they did, they fixed it a whole bunch of times before AHS agreed to replace it. So, it took a really long time to get the problem resolved. But most of the contractors who came out were pretty cooperative.

I have been with HMS since 2011, & prior to that recommended them as a real estate agent. Today, I called about refunding unauthorized charges to my account. I asked for a supervisor because I wanted more information about what was going on with my account than an associate had access to, and the associate left me on hold for about 30 minutes of the total call. When I was finally transferred to a supervisor, who said he had been told what happened, he was snarky in tone and told me that he needed a couple minutes to review the account. He left me on hold for over an hour, then disconnected the call without picking it up again.

Submitting my claim with HMS was simple and the website was very easy to use. After 24 hours, they reached back out to me to make sure that I had gotten ahold of somebody. The contractor was super late and did a few things like leaving a screw off the back, which I had to put on. But he got the job done and fixed the issue. Overall, it was a positive experience.

I’ve had Cinch Home Services for a couple of years. The first claim I ever put in was in February of this year for my heat downstairs that stopped working. That claim was fine. The people came out and they told Cinch I needed a compressor, so they replaced the unit. A month or so later, it got really warm one day so we put the air on and it didn’t work. So, I put a claim in. The first time, I paid Cinch 217. That was the only part I had to come out of pocket for for the whole unit downstairs. This time, when they said I needed a whole new unit upstairs, they didn’t cover anything but $900, and I had to come up with $2,300. They’re identical units. I don’t know if it’s the 2 different companies they sent. One itemized it, one just said I needed a compressor and a whole unit. I didn’t replace it so it’s hot upstairs. I wanna cancel.

I've submitted a couple of claims with HMS and I've had no issues with them. They made me aware of when to expect the contractors out. They are professional and timely.

One of my brothers is using the TotalProtect insurance and he has a good experience with them. He used it two times already, which is how I found out about his insurance. I got information, called in and filled them online. It was that simple and in the two years that I've had TotalProtect, I used the insurance just once, about a month ago. We had some issues with my AC compressor, so we filled a claim online, and the lady called me in less than an hour with all the information that we needed. The guy called me two hours later. He was around here in my area, so he zoomed by and took care of my issue. In less than three hours, I was good and ready to go. We got a good experience and I'm really happy with the service. TotalProtect is doing a great job.

If I could rate them with a minus ten...I would. This home warranty program is a sham; don't waste your money. You think your appliances are covered with this service...think again. It doesn't matter what service tier you are paying for; if/when an appliance stops working...just go out and purchase another on your own because you'll save money that way. So you are probably saying to yourself, "what does Total Protect Home Warranty cover?". I'll save you the trouble of getting the run around from Customer Service Department and the claims department... Neither departments are going to help you with your issue...instead, they will present excuses and humbly tell you how sorry they are. Buyers beware!!!! Its a sham!!!!

We've been with Cinch for a long time. We got a bank account through PenFed and through them, we got a pamphlet in the mail that we could sign up through Cinch, which then was called TotalProtect. The claim submission is so much better now. It was horrible to get anything done but now, it's amazing, although I don't think we can use the online to file a claim. I've tried that in the past and it doesn't recognize us because we had such an older TotalProtect plan. We had to call to file a claim. But so far, the contractors we've had are really good. My most recent claim was for my ice maker. I called and within a day or two, the guy came out. He had to order a part and come back the next week. Then, he fixed it.

My recent claims with HMS were the dryer, the timer, and the garage door opener. I like that if something breaks, it doesn’t cost a ton of money to fix which you have to come up with.

The first claim I had with HMS was for my hot water heater, which wasn't working. The tech came out within a day and replaced the elements. If I had somebody nearby to do it, it would have cost less than the copay, but that's what warranty companies do. Then the ice maker in my refrigerator quit working and the tech came within a few days. I was happy with the repair at the time and it worked for a couple of weeks.

I’ve had HMS for almost five years now and I haven’t had any problems at all making claims or anything. So, I feel very good. Submitting a claim was very easy. I did it all online. Somebody came out the next day. And then he got the furnace going and he had to order a part, and then he came back and fixed that. He said it was an igniter. It was within a couple of days. The company was just excellent. When the tech finished, he told me if I would have another claim, I could make a claim online, and then when I get a claim number, I could call them. I like that continuity - to have the same person again if possible.

Having a home warranty is very important and I have TotalProtect for quite some time now. Recently, my furnace quit and the igniter burned out in it. We were in the middle of a severe cold spell at the time and this happened on a Saturday morning but we couldn't get anybody out here until Tuesday. We had to try and keep warm with a gas oven. But the tech that came out was wonderful. He was up on his knowledge and he knew right from the start what the problem was. Then he had it fixed within matter of minutes.

I’ve had a couple offers from a couple other companies and I’ve been told by a number of people that one of them called Choice is one of the best home warranty companies to have compared to some of the others. They also had an offer I couldn’t refuse, but I couldn’t cancel the one I have with HMS without paying it out. So, I waited until the year was up, then they charged me and I was in for another year. So, here we go again.

It’s most important to have a home warranty and I have appreciated having Cinch Home Services. They should have a better listing of items that are covered versus those that are not covered, because that’s where we get into the grey area sometimes. Still, so far, so good. Recently, our dishwasher wasn’t draining at all. I submitted a claim and it was very simple. I like the fact that I can submit everything online, and even though it told me to call the company, the company called me the very next day. I liked grace period too. The contractor came in, unclogged it, and he was very professional. He also showed my husband what he did in case it happens again and went from there.

Everything that I’ve encountered with HMS has been phenomenal.