Cinch Home Services Reviews

A friend told me about Cinch Home and I went with them. I'm a single person, so it helps me not have to look for somebody when I have an issue. I can just call Cinch and they can make a referral. So far, submitting claims has been very easy. I call Cinch and somebody comes on the phone. Sometimes, they'll make the call to the contractor for me and other times, they'll give me a number to call. The reps have been very courteous in answering my questions. I had a problem with one vendor for my hot water heater. We had that vendor set up to come but then the tech didn't show. I then got a lady from Cinch on the phone. She told me that shouldn't happen and worked with me tireless to get somebody else within the next day or so.

When I've submitted a claim to Cinch, I haven't had any problem doing it. However, some of the contractors are good and some of them are not. I had some bad experiences with some. The last time that I had a problem, I called Cinch and told them what was going on. They sent someone out to take care of the problem, and then they gave me my money back. Last year, I had to have a compressor put in my air conditioner. I only ended up paying the $100 deductible and that was it. If I had to buy a new air conditioning, we know how expensive that is. But I didn't. I'm happy with Cinch.

I had a dishwasher problem one time and the guy had to come out three times. But it had nothing to do with TotalProtect. It was just that the guy didn't know what to do. But other than that, as far as me calling in and getting service, I have never had a problem. Every time I've called, they've gotten right on it. I've had good service. I'm very satisfied.

I've had total TotalProtect for a number of years. It was on when I bought my house and the mortgage people left me a message that they were the better ones. The only complaint I have about TotalProtect is the price. It’s going up and now, that we're in Covid, I don't have as much money as I used to. Other than that, I'm good with it. No matter what breaks down I call, they put me in touch with the right people to help and I haven't met anyone that has not been professional.

I wasn't happy with the other company and changed to TotalProtect. They’re a little bit higher but they follow through more with the service. I do my claims over the phone and I have no problem getting hold of them. The contractors have been very professional and I have no issues at all with them.

There was an electrical shortage and HMS Home Warranty sent someone out. He was here on time and fixed it and now it's working. It took him not very long to fix. It was about half an hour. He had a mask on and gloves, too. The only thing is it takes too long to get people here to fix stuff. Last year, my AC went out, and it took someone two weeks to get here to fix that. I've used HMS for something else, and it took a long time to get here too. HMS could improve the timeframe. Otherwise, they're great.

I had some service done for the garbage disposal and that worked out pretty well. But then, my hot water heater went out about a month ago and it took about nine days to get a repair. I kept calling the contractor and said I needed them that night because we're senior citizens and my wife is bedridden. We have to give her a bath every night before we put her back to bed. I talked to three different people and it didn't seem to bother them. They didn't do anything about it until finally, I got one gentleman. His name was Carlos and he responded pretty well,. He got things done and the next day, a gentleman came out to look at the hater and give his estimate.

Submitting a claim to Cinch was easy and quick. We called the contractors' number and they responded right away. They couldn't help us with the issue though. They said they couldn't fix it, so they just issued for a new part. They said, "You have to replace it." Cinch offered credit towards a purchase that they will give. Whatever they did was really good.

Their work is excellent. Usually, when something breaks, they have to come out and fix it and so far so good. I do service orders on the phone and the process goes well. The representatives are very nice. The contractors have all been very courteous, kind and thorough as well. They’re always on time. If they'll be late, they always call.

TotalProtect was offered through my mortgage company so I went with it. I only used it once and the claim went pretty easily. I started online then it went to the phone. They assigned a technician firm. I called them and got an appointment. The guy that came out was very good and professional. This was for replacing the garbage disposal and he had one in his truck. The work was done within a few days. Everything went pretty well.

I like their prompt service. It's been pretty good, good response. Their contractors have been all good. Everything's been good.

I had HMS Home Warranty when I first moved here in '16, and then I just recently got them again like in February. One of my friends had told me to go with a different company. Then one of the technicians that came to my house and did some work said he was only affiliated with HMS. His name is Robert. I've had him do work prior to this year. Because I really liked him, I appreciated his service and he's very honest, I ended up getting back HMS because of him. This year was my first year using a contractor besides him. They were good, too. Robert gave me a referral for one of the guys. I've had a plumber come out as well, and everybody was pretty professional.

There were several people in our neighborhood that had TotalProtect. One person that lives directly across the street had them and when they had some issues, they were very impressed with how quick they got back with the things that they paid for that TotalProtect actually covered. But in my experience, after a certain hour, the quality of customer service isn't as good and I don't know if it's because of the people who are really involved in doing a good job that are there during the day. That's one of the hardest times to call because we work and it's hard to get in touch with somebody. And when we do it, we have to go through the entire process every time we call.

I’m really very satisfied with TotalProtect. The process to submit a claim is pretty good because they tell me who’s gonna contact me and when, and the information is accurate. The first time I used them was for a water heater. We had some difficulties. The vendor wasn't real clear about what he could do and when he could do it. In fact, I got so frustrated with them. I said, “Don't bother coming back.” I went out and purchased another water heater and installed it myself. When TotalProtect followed up with me, I told them what had happened. They did offer to reimburse me up to their maximum amount which covered the cost of the water heater which I thought was fair.

I looked into getting a home warranty for peace of mind. If something happens, I don't have to be the only one to cover the expenses. I got Cinch and the claims process was easier than I thought. I went online and same day or the next day, service was scheduled. The contractor came and worked on my stainless steel refrigerator. They were proficient and professional. They knew what they were doing. If they didn't know what they were doing, then they wouldn't be coming back here 'cause it's everybody's waste of time. The guy tried to lessen the amount of money spent, which I can understand. If an option didn't work, they had another one. The first option didn't work. He came back the next day or a day after they got the parts in and put it in.

I'm satisfied with the service of TotalProtect. The contractors that come out are good too.

We haven’t had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have had our policy for almost two years. We bought the premium package so we would have the best coverage for when the unit finally broke. As soon as the unit broke, I called and they sent the repair man out the next day. He said the unit was old and called it a “rust bucket”. He told the warranty company that we needed a new unit. Too old to fix. The warranty company is disagreeing with their own repair guy and claim all I need are replacement parts but since the unit is so old, I am responsible for the rest of the parts in order to upgrade the whole unit to brand new. Some of the parts that they say I have to pay for are things that my policy covers. It’s obvious that I need a whole unit, and that’s why I was encouraged by my realtor to purchase the warranty when I bought the house.

I had a guy come in and fix the dishwasher. He was really good. He was the one who told me about Sears Home Warranty. I'm currently working with them now to figure out getting a plumber because Cinch doesn't have a plumber out here in this area. Cinch told me that I can call an independent plumber myself then pay for it, and they can reimburse me. The company that they suggested never returned phone calls to me or to them.

TotalProtect was one of the more affordable home warranty companies that would cover most of the inside of the house so I went with them. It was quick when I submitted a claim. The contractor came, looked at some electrical problems that I had and fixed them all.

When I have a problem, I'll call TotalProtect and they'll give me the number of the company who's gonna come out. Then I've worked with them from that point on. I don't have any complaints about what they do. They seem to be pretty good. Otherwise, I would have moved on from there.

TotalProtect has been a blessing. It’s been working out great knowing that they've got everything covered and whenever I have to put a call in they don't put me through a lot of red tape. They get right to the source and get it covered, and I'm on my way. That's what I like. Filing a claim is not difficult at all. I’ve had some extended warranty on some furniture that I purchased in 2016 and they put me through the most complicated process of sending out a claim. It was uncalled for but I didn't have to go through that with TotalProtect. I've been very pleased with the contractors too. I like the fact that if you have 2 or 3 issues with 3 different appliances, they'll take care of it in one call for one price. They don't charge you 3 times that. That's one thing that I really am impressed about and it's one big plus for me.

The first claim that we made looked like HMS was doing everything that they could to get out of paying for it. It was really obnoxious. It took a phone call from my real estate agent to HMS who said, "Look, I recommend you and I engage your services for all of my clients. But now you are doing a disservice to my client." Ultimately, they ended up not paying a full claim but they made a contribution to the claim that we had made. So they partially made good.

One of the people I worked with had it and they told me how good it was. So I looked it up and decided to go with them 11 years ago. It was a little cheaper back then. I liked what it said and what they would do and how they would do it. Before, you used to have to call in the claim. But now you can just go online and they give you a number and a name right away and then you call this place. Their claims process was pretty simple. It gave me the name right away and I called right away. The company that they gave to me could use some improvement. But other than that, TotalProtect was fine.

We've had TotalProtect for five years and we've had good experiences with it. When something breaks, they send somebody. We've gone through two washing machines. I don't know if the first one they gave us was a lemon but it went bad right away and they replaced it immediately. When submitting claims, I prefer to talk to a person because the automated service just gives you whoever so you don't have a choice and some of them are not good. I remember in the beginning, you would have a choice on whether this or that company. That’s the way it used to be but not now.

When I call TotalProtect, they pick the contractor. But I can make a name request for whom I want. As long as it's in that pool of contractors, whether it's AC, heating, plumbing, or electric, I can pick that one person if they are there. I pick the ones that I want that I know are gonna be good. I have two good ones, Reliable Heating & Air and RT&T Plumbing. I use them all the time if I ever need something good.

My sister recommended Cinch and I'm doing good with them. I had to make one service call for my microwave and they were right on it. A couple of days later the man came out and he gave good service. He ordered a part and it came like he said it would. They came back out when they said they would. Everybody was nice and I haven't had any problems with them.

I'm very satisfied with TotalProtect. I haven't had a whole lot of claims but when I did, things went really smoothly. I've requested a service by phone and online, but my preference is to call in. So far, I submitted claims for my kitchen stove and my air conditioner where they sent and recommended the local people that were not on our list of service providers. They should have a wider variety of service providers, but the contractors that they sent out were both good companies. They both came out quickly and their prices were reasonable. I had to pay for some of the work done, but TotalProtect gave me money towards a new item.

When the air conditioner broke, the guy they sent out said it needed to be cleaned. It was $1,295 but that was not gonna fix the problem. When I talked on the phone, I asked how would they get the problem fixed? They said it had to be a mechanical failure and not neglect. So I didn't know that the thing needed to be cleaned like it needed to be cleaned. The main thrust that we had in the contract was to cover the air conditioner. Some of the contractors they use are these no-name companies that come up. They never have parts. The tech came one time, diagnosed it, and then I had to wait for the parts to come in. He came back and fixed it.

TotalProtect is quick to respond to any call that we make with regard to any issues we have with our home. The people that they've sent out to make the repairs have been good at what they do, thorough, polite and always make the repairs that are necessary. If there are any problems, we call and they'll be right back. TotalProtect replaced our microwave, dishwasher, both of our heaters for our house, garage door opener, water heater and clothes washer. They also did repairs on our refrigerator. They did work on our cooktop range and on our clothes dryer as well.

Cinch has been a great service thus far. We haven’t had any problems at all with them. One thing I was gonna call about was the last service that we had. We received a new washer and we didn't notice until several weeks later that this washer is a new type washer. It’s a GE. We noticed that it gives an awful smell after it washes later on. My wife and I was coming down the stairs one night and wondered what was that foul odor. We kind of almost tore the house trying to find the odor. It was like some type of rodent had passed in the house so we came searching, moving everything back and found out it’s the washer.

Cinch got me a new washing machine, which I was very, very pleased with. But I have a lot of problems with my freezer on my refrigerator. The contractor has been here 6 times with new parts and it's freezing up again. I haven't called them about it but I feel like they're just gonna keep putting new parts in. It's supposed to be a no frost freezer but this big, thick ice forms in it. I don't know whether I should even bother calling. I'm not pleased with the times they keep coming and sticking new parts in, then they have to come back again and again and again. I pay a monthly fee on the policy which is $39.95 each month. My brother teases me and says I can buy my own refrigerator for what I'm paying Cinch because I've had them now for 4 or 5 years. But for my washing machine, we only had to call them one time. When the man came, he said it could be fixed, but it would take $600 and I could probably get a new washer for less than that.

Submitting a claim with TotalProtect has been pretty easy. I just do it over the phone. Sometimes it's tough getting a person online, but they usually get the claim in. Some contractors are better than others though. I had one work on the plumbing the last two times and he was pretty good. However, I had an issue with my dishwasher. It leaked into the basement. I was told that this could all just happen again. They insisted on fixing it and I didn't want to have a fixed dishwasher that could only do the same thing again. So I went and replaced the dishwasher. It cost me a lot of money to take care of all the damage that was done. I paid them money to come out here and they never did anything for me. They could've given me some credit towards the work they were going to do to fix it. But they ended up just charging me the deductible and did nothing. But they helped me with my air conditioning, my heating, my refrigerator and my blower over my microwave.

Cinch Home's customer service has been good, but I've submitted a claim with them and it didn't do much good. I had an icemaker go out on a refrigerator and they played with it for about five months. But they should look into that icemaker thing a whole lot more deeper. Then the compressor went out in the refrigerator, and I just got rid of the fridge and bought a new one.

I got pissed off at Choice Home Warranty and fired them and hired TotalProtect. I've been in this house for 20 years and over the years, I've developed relationships with my electrician, my pool guy, my appliance guy, my heating and air guy. My regular maintenance guys operate more thoroughly and efficiently with TotalProtect. Choice Home Warranty wanted to find every reason not to agree or disagree when my tech call them. My AC guy that's been coming out here for seven years was the one that recommended TotalProtect. His group of guys that look out for my heating and air conditioning system got all the bells and whistles. They have all the computers and the new technology and they are very up-to-date modern guys.

I tried calling HMS because our air conditioner was acting up. They really seemed to be pushing the online system but it wasn’t quite clear. I got tangled up in the phone system. I couldn't get a hold of anybody so I finally just went and did it online, which could also use some improvement because I wasn’t really sure that that was all it took. I thought they needed to know a little bit more but they just wanted to refer me to the HVAC company and have them out there. Then I was able to pressure the HVAC company a little bit to come out as soon as possible because my wife was pregnant. So they were able to come out right away. After a lot of diagnostic tests, the technician said the system has to be replaced. So they put their claim in the next day. Then I had a couple of forgivable but not great experiences calling HMS about information on the claim while they were processing it.

We had our claim opened on 4/18/20. It is now 6/25/20 and no answers on when our dishwasher will be fixed. We have had 3 service calls come out. The first guy replaced parts twice and then never showed up again. The second guy (from a different company) diagnosed a problem and then had bad communication with the insurance company. Both are blaming each other, while we are still stuck with a broken dishwasher. We requested to speak with a supervisor, and one was not available. I would not recommend this home warranty company.

A friend of mine has a home warranty and he suggested TotalProtect. I'm also a member of PenFed and I saw that they had TotalProtect as a recommended company. I went with them and submitting claims was a bit frustrating at the beginning. It seemed like the communication between the service provider here in Nevada and TotalProtect or Cinch was difficult. It went on for 10 days of backs and forths. We would call the service provider and they said they were waiting for a PO number from Cinch. But the issue finally got resolved so generally speaking, the whole thing turned out pretty well. Fortunately, our weather was not screaming hot while this was going on like it is now.

I’ve been using Sears for a couple of years now and it’s good. The contractor comes out and fix stuff. Then, I pay my fee, which is 70. The monthly cost for it is a little much though. I’m paying 49.99 and I don’t call them very much. But when I do have something go out or if something completely goes out, they will replace it, which is a good deal.

TotalProtect has a website where I can put in my claims. There's no difficulty in the process. Also, their contractors have been fine. But my concern is the coverage. I have a very old AC so I was expecting that as it is aging, the warranty will help me get that replaced. But they don't have a plan like that. It's a break and fix. The law has changed on what kind of Freon you can use in the AC and we're still stuck with the old stuff even though the device is aging very seriously. TotalProtect should have a plan to upgrade and maybe I can share in the cost.

I love TotalProtect. I've been with them for years and they've always come through. Their claim process is okay. I just call and they take care of it. The most recent claim was my refrigerator. The young man that came was very knowledgeable and very efficient. I've referred several to TotalProtect.

I've been with TotalProtect for almost 15 years now. I was not sure in the beginning so I just got the home warranty but their service has been good. So far, I don't have any complaints so I'm keeping it. I had an issue with my water pipe three months back and they were able to fix it. I made a request online and immediately, I got a response with my service contract number assigned to a service provider.

I've had some of the big well-known names like American Home Shield and others, but I was not impressed with that crew compared to Cinch Home because they follow through and show up. I had two air conditioner issues this year and the AC guy was very knowledgeable. He got things fixed promptly and correctly. I also have a garage door issue but I need to cancel my claim for that because I just took care of it myself. But I haven't heard back from them. Other than that, things have been great with Cinch Home. When I pay for people to show up and fix broken stuff, things work well.

It’s kind of cheaper to get services with the warranty on certain things that may cost me a fortune. I call to submit my claims and I've had a pretty good experience. But sometimes, I feel that things would be better off replaced, but they feel that it needs to be serviced. Sometimes we have a back and forth on that but all in all, they do pretty good so far. They replaced my stove and my dishwasher.

One thing that I really enjoy with TotalProtect is the ability to submit the work orders online. We are very computer-savvy people, so it's nice not to be on the phone and that there's a choice to submit the work order directly to the company website. Not having to wait for a long time should there be any questions is important to me. If we do get on the phone, it does not take 10s of minutes, close to an hour of wait time before we reach somebody who can help us. Customer support so far has been outstanding, and I have at least one more warranty company to compare to.

The warranty on my stuff in my property was coming to an end and I needed some protection. Someone referred me to TotalProtect and I've been in it ever since. They are reliable, affordable and it's a good service, which is why I use them. You can make a claim either online or by calling them. You can speak to a representative, tell them what your situation is and that you wanna make a claim. They'll contact the company or schedule an appointment and the company will come and take care of the problem.

THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE, ESPECIALLY DURING THE SUMMER AND GLOBAL PANDEMIC! I have been a customer with Cinch Homes for almost 12 months and I strongly considered renewing my warranty until my most recent claim. Cinch Homes was very helpful, as usual to assist with the initial setup of my appointment with their “partner company” when I experienced HVAC issues in the heat of the summer. Upon my research, it was determined that I had a leak in my coil system, and they-Cinch Home Service- would be contacting me to discuss replacement and/or my options. Well, nearly a week went by, and I didn’t hear a word from “anybody” so, I decided to contact the HVAC company (Partner with Cinch Home Services) in attempt to get a follow-up. When contacting the Partner company I was notified that I would have to pay a larger sum of funds for the coil system to be replaced. The Partner company told me that Cinch Home would be contacting me to disclose the fees and to gain my approval within days. Well, I decided to contact Cinch Homes since they had not attempted to contact me. Well upon contacting Cinch Homes, their team member suggested that they had provided all of the figures to their partner and that they were waiting on me to accept the fees- the run around begins. I then asked for my options and suggested that the partner had indicated otherwise. During that conversation, I was told that the “buyout option” was one and the I could agree to pay for the as the other option. After asking for further information to make an informed decision, I was told to contact the Cinch Home back within 24 hours for that information. Needless to say, I contacted Cinch Home several times daily for a week, and it was as if I had not talked to anyone as I spoke different team members each call, and it was as if they did not want to provide the requested information. To make matters worse, each and every team member that I spoke to was very rude and unprofessional at times- it was as if I was a bother and not a valued customer. After going back and forth and experiencing the same thing for days, I finally decided to just take the “buyout”, regardless of the fact that no one ever gave me a number-just a run around. They just gave excuse after excuse with the same response, “We will have the buyout number in 24hrs, try back then.” We are nearly a monthly in now and guess what- I still don’t have a number, it same results... the same excuses and everyone pointing the finger with no results. So let me CAUTION you prior to you selecting this company for your home warranty consideration. DO NOT SELECT THIS COMPANY! THEY TRULY VALUE THEIR PARTNER RELATIONSHIP OVER THEIR CUSTOMER RELATIONSHIP. I still don’t have an answer and the worse thing is I could likely be with out AC again in this HOT JULY HEAT again very soon. BY THE WAY, WE ARE IN A PANDEMIC AND THIS IS HOW THEY TREAT THEIR CUSTOMERS. DO NOT SELECT THIS COMPANY. I never give bad reviews, and I try to see the positive in everything, but this truly has been the absolute worst experience.

HMS Home Warranty responded promptly to my water heater claim. Submitting it wasn't onerous and their reps took care of everything. Their contractor was really prompt as well and he did a good job. He replaced my heater.

I’m a Realtor and I saw HMS' warranties at work for my buyers and sellers. I listened to the dividend stock meeting and they talked about HMS and I thought it would be a good idea. It certainly was for me. I usually call when I submit claims and talk to somebody and I don’t have any complaints.

Our condo sellers bought this for us when they were HMS (which I hear were good) which was bought, unfortunately, by Cinch - which so far has been awful.

Updated on 07/08/2020: I submitted a very negative review, and the company (via Austin), posted a response that they were interested in resolving the issue. I answered their request for my information on 6/29/2020 and I still haven't received any communications from them. This is typical of the lack of concern for my issue that I experienced through out this process. Very disappointed.

Our claims with HMS have gone well overall. We've had to put in claims for the HVAC and both times, the techs that came out were great. They told us about it, taught us about it, and fixed the problem. We haven't had issues since each time.

We had a home warranty in Kentucky for several years and when we moved to Cleveland 15 years ago, our Realtor set us up with HMS. We've had them ever since but unfortunately, another company has taken over. They haven't eliminated any of the services that we have had before. They just didn't let us know that they had changed hands. I was a little nervous when I found that out.

I had yet another terrible experience with an HMS service provide. My Appliance Guy. My Cloth Washer is broken for two week. I filed a claim with HMS two weeks ago. d. I had a problem with My Appliance Guy. They responded after a few days. Came and ordered a component for the washer. Then they left and no news afterwards. I checked the claim status online (There is no live customer service! It is all automate) and found out that the part has arrived. Tried to call the service provider to see when they will install the part. Never answered my messages. Tried to contact HMS but no one responded. There is no place to file a complaint online either. I will not renew my contract with HMS. Too much stress and not worth it.

I normally do not write reviews. I have had this service for about 6 years and never had any issues with them until recently. I have had claims in the past and things were resolved satisfactorily. Until now. About three weeks ago my dryer stopped working so I started a claim. Tech came out and said we needed a new belt, pulleys, and idle arms.

When I purchased the house, whoever built it, HMS was who they had covering. I just kept the warranty because I know stuff break down. Because of the virus and stuff, it was hard to get somebody on the phone at first, and I tried to do it online. And then when I tried to submit it online, it said I had to call. Once I got the person on the phone, everything went smoothly. At first, the contractor would not want to see me because they said that I was out of their jurisdiction. They didn’t service my area. But for some reason, they changed their mind and sent somebody out. Everything has been good since then.

My kitchen sink pipes were clogged so I filed a claim with HMS online. I scheduled with the contractor and it was really good when he came out and he unclogged it. If somebody wants to not think about repairs that are listed, that they will actually fix, I would recommend HMS.

I have had an over year long experience with a boiler repair with this home warranty company. I was told after having difficulty getting parts replaced with a company they assigned me before (that they no longer partner with or use), that I could have asked for a supervisor at any point. I had a new company come out and repair the issue shortly after that. That company had to come out again in December when I paid another deductible for a new repair to the same boiler. Just recently in May my boiler kicked on and wouldn't shut off (same problem as before). I called and the company that repaired in December no longer is used by the home warranty company. They reassigned the job and told me it would be categorized as a recall. Three weeks later, and five phone calls later, I have had three different people assigned to my job that I call each two times (as directed), and one said they could come but not until June. Another company said they didn't work on boilers, and the third company was assigned to me, I was directed to call to verify a time. The third company never returned my phone calls. Now my service job says it's expired. I was transferred to three different people today who then sent me a Sears service job (which the first person couldn't explain why it looked different this time). I asked the third person to please either transfer me to a supervisor or put in a request to have one call me. She told me that is not what their protocol is. I explained that I was told I can request a call back or to speak to a supervisor at any point in a phone call. She still wouldn't transfer me and proceeded to tell me Sears service job was set-up for Thursday. After a four request on the phone, she continued to type without putting me on hold and asked if I had any questions. I had to ask if the request was put in, and what was the urn around time. She said yes, and there was no turn around time. I asked if she could give me the job information that was assigned. I think I have spoken to 5 or 6 different people over the last 2-3 weeks, and only two people were helpful and able to explain clearly the process, the steps, and what I should do if I can't schedule an appointment. At a three week window, a customer should be able to speak to supervisor to hear the frustrations, and lack of consistent customer service. I will not renew a home warranty with this company, and I would not recommend them to others. My boiler would have been fixed or replaced over this two and half year window of fixing and waiting on repair.

HMS is really efficient and friendly. We went with them after they were recommended by our realtor and so far, we've had to use our coverage twice. The most recent claim submission was super easy. I went online and submitted a claim and their contractor came out the next day. They were really quick and helpful. Plus, they were good at working around our work schedule to come the next morning to get our item replaced. They did great work.

HMS Home Warranty protects you when you are buying something 'cause there are certain things breaking down in the first year. I called them up and told them that I had a claim. I needed a plumber this time. I had had a plumber previously that I liked so I asked HMS if I could have him and they said yes and gave me the claim number. I called the next morning and the plumber made an appointment. It was a Monday morning when I called and they made the appointment for Tuesday. Then there was a cancellation and they called and asked if I'd want them to come on Monday and I said, "Sure." Of all the companies that HMS has sent me over the years, I had one failure and they were very nice about the failure. All of the other companies have been very good. Overall, HMS has been good.

HMS's contractor came on time but he was in a bit of a hurry. He was on a tight schedule and there were a couple of things that I had to go back and tighten up. I had to put another bolt in one part as he didn't put two bolts in there. The issues were idiotic things that I know he forgot just because he was in a rush. Also, HMS didn't do the paperwork side well. Despite these issues, I've had a great experience dealing with them every time I've had a claim this year.

I made a phone call to HMS and told the rep two different issues. She said they were gonna send me two different companies that were gonna come to my house. As soon as I got off the phone with the company, the companies were calling me. I was at ease as soon as I got off the phone. They immediately called and got me appointments really quick and they got the job done. Everything worked out really well.

Every time that I've had an issue, HMS has been out in a timely manner and got it repaired. The one time my furnace went bad, they replaced it, which was fantastic. And we didn’t have to pay for a furnace. That was a pretty good day. Also, they have good contractors and they get out quickly, which is really what I need.

I requested service through HMS and HMS quickly provided the repair service company to repair the fridge's water dispenser. The water was not coming out. The technician came to my home to repair the fridge. He found that one of the inlet valves behind the fridge was not working so he said that he needed a new inlet valve. I said, “Go ahead.” He then said that he was gonna get a new part and schedule an installation date. At the time of completion, which was on June 3rd, I paid the $100 deduction. But we still don't get water.

It was frustrating trying to get a hold of a person at HMS. I would call one number and their system would tell me to call another one. I would call that number and then their system would give me the first number that I called. That's when I called Adam's Appliance the company who came to look at our refrigerator first. HMS's timeline wasn't bad and they really worked with us as far as getting somebody to look at our refrigerator compressor. However, I found it unusual that they would give us $1,400 to replace the exact unit we had. The replacement was a side by side unit which has no room in it. Plus, the cash amount was about 300 or $400 less after the fact. HMS gave us $1,055 and the refrigerator they approved that was recommended to us was $1,400. Still, Adam's Appliances was very nice and I'm grateful that we had HMS as an option.

Submitting a claim to HMS was a really smooth process. Within the next 24 hours, their contractor was at my place. The tech came and he explained the issue really well. He told us what would fix it and provided the fix. He was very knowledgeable and wasn't even at our place for an hour.

I have HMS on my home in Texas and my lake home in Indiana. I had one claim in seven years on my Indiana Home and I thought to myself to get one for my home in Texas. All of a sudden, I had air conditioning problems, a pool filter problem, a garage door problem, and a garage opener problem. Like clockwork, HMS came in, fixed those, and did a fantastic job. It’s peace of mind that if something does go wrong, it’s not gonna cost me an arm and a leg.

The service of HMS has been good. I have had to call twice and it was quick. Submitting the claim was okay, and the contractors were perfect.

Recently, I submitted a claim about my central air to HMS. Everything went fine. The problem was taken care of. Everything else was good.

It is a little rough to submit claims with TotalProtect, but other times it’s more so that I call and tell them my situation. They walk you through who they will call and give you the information as far as who the technician that’s gonna come out and service whatever you need to be done. Recently, I had a claim for my dryer. I also ran into an issue with my microwave and my electrical panel. The technicians who came out had been pretty decent so far. They were very skillful and good at interacting with people. Everything seems to be good right now.

Going on 2 weeks without a central air unit replacement. I have been calling Cinch in order to get any answers or updates (every day or every other day). Even when I do so, each person I talk with gives me a different answer. One day I'm told that our unit will be delivered today, 2 business days later I get the same answer. This is the first major repair/replacement in 3 years since we've had HMS, Cinch, whoever they are now. Thank goodness our year with Cinch will be up in two months as we will not be renewing for the 4th year.

I've been with TotalProtect since they were Residential Maryland Home Warranty and I just stuck with them. Normally, if something doesn't work the way it should, I call them up and they get somebody out here and fix it. I like that when I call them up, they get ahold of somebody to come out really quickly and that the price is reasonable. I also like that they send out decent people.

The warranty on my house expired, so I was trying to have something in place should anything happen. I have had the protection plan for a few years now and it switched to Cinch. Submitting a claim was great. I log on, submit everything, and it gets taken care of from there. Their website is user-friendly. I'm told to expect the contractors within 24 hours, but, it usually has been less for me in my experience. Their contractors were very professional, and everything went great. I'm very satisfied.

The contractors HMS has sent out have been pretty good and submitting claims has been easy. HMS has always answered us in a timely manner and has gotten back to us. We didn’t need to look elsewhere.

My washer completely broke down and HMS Home Warranty had somebody out to look at it. It was older and he said that the repairs would cost more than the washer was worth. They gave me the option of them replacing it for me or they would send me a check and I could do it myself. I asked them to do that and I was able to get it replaced within a few days. Whoever I talked to with customer service was really helpful and she said it was already in the mail. I got it within four days so that was nice. The service has been better recently. A few years ago, it was rough. One thing I didn't like was the authorization line because it was hard to get somebody on the phone to give an authorization number to find an end provider and I have been having some issues with my air conditioner. I had to go almost a week without an air conditioner.

I've had TotalProtect for over 10 years and the reason I’ve kept them was, at first, when they were TotalProtect, they were kind and courteous. They listened, and they were fair. If you told them something, they would look into it, and they would get back to you and you would come to an agreement. There were a couple of problems, but we just ironed them out. Now, when this new company took over, I don’t find them as well as when I was under TotalProtect, but I’ve chosen to stay with them rather than to change and start over with another company. I had a serious problem when my dishwasher went out and they had Advance Plumbing come here and look at it. The man said it would be more to fix it and then he couldn't find the part.

To protect the stuff that I have, I decided to get a warranty. Things break down and sometimes you don’t have the money to really spend the money to get it fixed. My wife and I thought it would be good that we have a little protection in case something happened and it happened like two months ago. Filing my claim was easy online. The contractor came fast. I called the next day and the day after that, they came out and fixed my air conditioning. They were very professional, helpful, and speedy. Now, I have air conditioning. It has been getting to 110 and it’s comfortable in my house. I’m happy with it.

The people had the warranty when I bought the house about six years ago and I extended it for six months. Then, I continued to keep HMS. I had a claim with my air condition and my refrigerator. The contractor repaired my refrigerator the second time but the first time, the guy tried to fix it but he came back a few times and said that it needed to be replaced. There was no sense for them to keep coming back. I called HMS and they didn't wanna replace it so I had to buy another one myself. But the workers were nice and I had no problem with them. That was the only bad experience I have with HMS and I was very disappointed. I should have canceled and I might cancel when my renewal time come up.

It has been about three years, and I have found TotalProtect to be excellent. When the claim is submitted, they act on it right away, but if someone is coming out for a particular item, they should make sure that the contractor really knows what they’re doing. I have had a problem twice when I called them with the air conditioner. Last year, instead of the person being an air conditioner man, he was more of an electrician. The man that came out here didn’t put all the parts back together in the air conditioner, and they began to make a lot of noise. I had to call a friend over and he's an air conditioner man. If my friend hadn’t come over to look at it, it would’ve caused a lot more damage than it was necessary the first time the man came out.

I don't make a lot of money so I wanted a warranty in case something went out. However my experience in filing a claim was not very pleasant. HMS never had anybody in town that does the work for them, and it takes forever to get somebody to do it. And then, one time, I had an emergency with my furnace. They told me, “Okay, use whoever you need to because we can't find somebody for you.” And then I used that company to do my furnace on January 1st and they fixed it that day. HMS wouldn't pay $300 of it and said they overcharged. It really upset me.

I've had this warranty company for at least ten years and they’ve been very helpful when I had a major appliance or thing break down here. They’ve saved me a lot of money with coming out to fix it. I'm responsible for the deductible, and then everything else is covered as long as I'm paying my monthly premium. The claims process is easy as well. Go online and put in what appliance needs to be serviced, then they connect you with a local business that can come out and service it. The main two things I've had their help with have been air conditioning and plumbing issues, like with the toilet, and overall, I’ve been very pleased with the contractors.

When something was wrong with the toilet, HMS came out and fixed it really quickly. The guys in D.R. Sevacko are great. We have had issues with the plumbing in this house since we first bought it and we’ve had them come out several times for different issues. We also had a recurring issue that they finally fixed. I’ve always been impressed with HMS. I’ve called them if anything has gone wrong and they’ve had somebody here the next day. It has only ever been 75 bucks. Plus, the people that come out tend to go above and beyond what they have to do. I've found the claim process a bit hard to do because I wasn’t sure how to do it at first. But now, it’s really easy. Before I was looking for some kind of code but all you need is your zip code. They pull up your house number and zip code and boom.

The contractors of Sears have been good. We had our washer serviced. We had our oven serviced twice. The first time, the oven was serviced. The second time, they came back. The second time it was for the same reason, but the repair was not as extensive as it was the second time. I really love that the woman that came to repair my washer.

I recently had a claim about three weeks ago for some plumbing in my bathroom and submitting the claim was pretty easy. The contractor came out the same day. So far, everything seems to be fine.

I found out about Cinch through my mortgage company, Residential MD. I had this warranty for about 20 years. What made me get it was the age of my home. It's 63 years old. At the time, I was also with BGE and I was paying for my microwave and separately for other things. When I found that Cinch was an all-inclusive package, I was like, “That’s what I’ll go with.” To submit a claim, all I do is just dial the 800 number and let them know what the problem is. After that, they give me the number of the person who’s gonna contact me. I’m pleased with the services that are provided by the contracting company. Quality of work has been very good. I have peace of mind with Cinch. I’ve already turned them on to family members. I tell them it’s like health insurance for your home.

I got a letter from my mortgage company telling me about this warranty and I called the number. Considering the age of our house, how long we’ve lived here, and how lucky we had been with no major appliance problems, we decided to get it. The price was relatively reasonable too. When I got the service, I asked the guy that I talked to a couple of questions point blank. We live in the South. It gets hot and humid, and it starts early and goes long. I asked what would happen if I walked in and my house was 95 degrees and he said they would have somebody here within two hours.

Initially, submitting claims with Cinch Home Services was absolutely no problem. It was smooth. I got online and did it there. It was really easy. Then I would get a return phone call within 24 hours, When I had two things go out in one weekend, I did them at the same time. One company didn't do the GE, which was why I ended up with two different providers.

It’s a good idea to have a warranty and when someone recommended Cinch to us, we went with the recommendation from a friend. All in all, it’s good. Submitting a claim has been simple and I haven’t had a problem thus far. The last couple of contractors have been decent. The guy from Sears was professional too. He did what he came to do, which was to service the air conditioning and then he got on. The air conditioning is doing fine now.

Submitting claims with HMS has been really easy, especially once I figured out how to do it online. I wouldn't have to talk to anyone. Most contractors have been pretty good. There were a few where I would call HMS back and say, "The contractor doesn't have reputable reviews and they don't seem legit. The address it gives is someone's back yard. I don't wanna use this person.”

When I submitted a claim to Cinch, it was very quick. They were very precise and on top of everything. I've owned my home quite a while and I've had a couple of things go out which I've had to replace. Having something to help with that is a good idea. All of the services provided by Cinch have been good so far.

I've had HMS for a number of years. I rented a place and the landlord has it and it was really good. And then, when we bought this house here back in April of 2018, I got it for free. I didn’t have any claims last year at all, but this year, our faucet was leaking and they replaced it. The contractor they sent was beyond wonderful. They got it done really quickly. I was a contractor, and I would recommend them to anybody. I'm glad I have HMS because things happen.

HMS was fairly inclusive and the low monthly cost is inexpensive, which made us choose them. We would submit the claim online and they would dispatch a technician if one was needed. We had our air conditioning replaced last summer and they were excellent to deal with. So, they were great. We're out in the country and we went with a septic system, which is a costly item to maintain and to replace. So, I'd like to see HMS cover that but I understand that it’s kind of a big-ticket item. We’re fine with everything else.

The contractor was very polite. He came, replaced the thing, and left. You find out the hard way that things really have to be broken to be replaced. If it’s broken but it can be fixed, then that’s totally out of your hide. I didn’t know that at first. TotalProtect has gone from $25 to 50 to 75 to a 100. It’s 125 now and it has been going up rather rapidly every time I get a notice from them. It can get too high and it doesn’t pay for itself after that. Other than that, having a home warranty is the best idea in the world. It’s gonna save you a bundle.

Cinch has been great and they've been doing super. They’ve done well because every time we've had something go wrong, they've taken care of it, and they did as soon as they possibly could.

It took awhile for me to convince the contractor that this was a legitimate claim, and that they would be paid. In New Mexico, not too many companies know about home warranty services and I had to do a lot of searching. I wish more people were aware of home warranty services. HMS Home Warranty did their part and they finally told me that they couldn’t seem to find anyone and that I should talk directly to the company. The home warranty suggested I call out of town, so I did and I talked to the first company I called. I explained to them how it worked and what it was and what I needed. They said they would take a chance and that HMS would be liable. I told them this is a legitimate company and they would get paid, which they were. They were very nice, prompt, thorough and neat. They were great. The second time I called, there were no problems and HMS was prompt about their payment too.

I had American Home Shield and I tried TotalProtect to see who I can get the best service from. So far, I noticed that TotalProtect's service call fee cost more and I’m not sure if I'm going to stay with them. But when I had a tech come out, he was great and very professional. He was also prompt and he got the job done in record time because I had to go back to work.

I usually go online to submit a claim and if I have some problems, I call. Generally, I’ve had positive interactions with the claims reps. Since I’ve had this service, somebody would show up within two days. I have good words for all the contractor that I have had except for one but it was not so much the technician that came but the person that was on the phone. She was not kind to me. It was about one particular claim about two years ago for my dryer. I contacted three people. The first person came and claimed there was nothing wrong with the dryer. But my dryer was still giving me trouble. So, I called them back and that probably aggravated the person that I was talking to on the phone. Because when you have a service, you should have 30 days and I should contact directly the person who provided the service. But this person didn't appreciate me calling back.

My Maytag washer began to leak in April. Cinch Home Warranty sent their approved technician. Problem wasn't fixed, wrong part sent. Still no part and it’s June! Dryer broke June 1st. They assign same technician who is not returning my calls about my washer being fixed or my new claim to fix my dryer. 3 days.. Voicemails left by myself and the representative I spoke to on the phone with Cinch. There is nothing "Cinch" about this home warranty! It's a hassle with no results. If you like paying $56.99 a month for a service that leaves you without a washer or dryer for months then this is the company for you. I am sick of calling with no results! This company is a joke and I don't plan on keeping them much longer at this rate.

A friend of mine has TotalProtect. I'm tired of having to fix the stuff myself anymore so I decided we would get this program and let somebody else worry about it. I'm too old to be working on this stuff. Our recent claim with TotalProtect was perfect. I called them and they set it up. Everything went fine and the contractors got it fixed in a short amount of time. It was totally no problem waiting for parts to show up as well. I haven't seen them since.

Submitting claims to Cinch has been easy. I just call them and so far, they have been fine until the virus was going on. When that went on, they can't get parts to fix my issues. During my recent claim, it took four weeks for them to get my issue corrected. Still, my other claims with them were perfect.

Between contacting HMS Home Warranty and locating a contractor in the network, and then getting here, it took a week. HMS can improve on some of the connections and follow-up but submitting a claim was very good.

We've used Cinch six or seven times over the years and occasionally they're a little slow. We've had to call people a time or two. Still, submitting claims to Cinch is easier now. I can do that online. Most of the contractors they send are okay. Overall, we've had a great experience with them. We used them not too long ago for some plumbing and that claim went like clockwork.

I received something in the mail several years ago, so I decided to pursue a home protection plan. I had been in my home for 15 years at the time and in the past, I used to have extended warranty protection services when I used to buy my appliances through Sears, and I’d extend the plans through them. I found that Cinch covered more and at a reasonable price. When submitting a claim, I call and provide the rep with the information, or I use the automated service. The service from the claims rep has always been very good. If I have a question after the claim has been submitted, I contact the reps and they provide updates as to what’s going on and what the status is of the parts ordered or whatever the situation may be.

I've been very, very happy with HMS. Submitting claims has been extremely easy, whether it's contacting via phone or online. It's easy and everything has been good.

I'm about to changes services because I'm not really pleased with HMS Home Warranty. When you call, you never can get an actual person. It's always like a robocall. You have to go through a series of prompts and you have to put in so much information. When I call, it's usually an emergency and it takes between 30 to 45 minutes to speak with a person about the issue. When they do come on the line, they'll put you on hold for 15 minutes, and then they'll come back and say that they have to send you to another area. The customer service is not good. It's aggravating.

Submitting claims to Cinch has been easy. I submitted one for my garbage disposal and after their contractor did the work, it is working now.

Submitting claims with TotalProtect has been easy. I could go online but I usually like just talking to a person so I could make sure that everything is covered. You just call them and they’ll give you the number of the person who is gonna reach out to you. That person usually calls you and gives you a claim number. The person fixing your product get approval, you pay your deductible and you're good.

I like that Sears is everywhere I went being a former military man. Then, I also got good responses. I also always felt that if I need to call them back, I can call back without any hassle. It’s just that I got too many Sears things, and it seems to get confusing when I call. Because I’ve got services on my air condition, on other appliances and on my furnace as well. If I want to call for a service on my air condition, I call their basic number. But the only one I really had problems with, was the appliances one. It's another transfer. Sometimes too, the calls are taken not necessarily in the United States and there's too much time on the phone too.

Things have been okay with HMS Home Warranty. I've been satisfied with them. During my recent claim, I got a tech out from Murray's Plumbing within 24 hours. Murray's has come out before and I like tech they sent for my claim.

I just purchased my home in April of 2020 and I decided to buy a HMS Home Warranty. I am regretting that decision. My air conditioning stopped working on Saturday. My wife called and filed a claim. She contacted the service provider that was assigned and they said they would get back in touch with her to schedule the service. They did not call. My wife called again and they texted her saying they would call her back. No return call or text after that. She continued to text and they said they would schedule service on Tuesday then they stopped all communication. No return calls or E-mails. Here it is day number four and no service scheduled. The temperature is going to be in the 90's tomorrow and I have two young kids stuck in the heat.

Sometimes, they're very good. Sometimes, they're very bad. My most recent claim was when my air conditioner stopped working and it turned out that one of the compressors needed a new engine. The technician was able to repair it that same day and he was wonderful.

My first claim with HMS for the air conditioning wasn’t good. It was dead summer and they were very slow in the handling of the process. The contractor got right on it and then, they realized they didn’t have the part. They went to find the part and that took another week. It was just me calling the company asking if they got the part and if they would be able to fix it that day. I asked them to give me a timeline. But the second company came in and the technician got right to it and fixed the issue. So, he was good. I’ve been with HMS for five years and this year and last year, it stayed the same. But in the previous years, it went up as well as the deductible.

I like the convenience of TotalProtect and the fact that I know that it’s there. Recently, our refrigerator wasn't properly working and our dryer door wasn't properly closing. The contractors came out on the day they said they were coming and they took care of it. Everything's fine. So far, so good.

We haven't been in the house for very long and it’s very reassuring to me to have TotalProtect. We’ve had it for about 11 years and have only had to use it once. My dryer was missing the thermostat and it needed to be replaced. I just called the number and spoke with a lady. She called me back and told me when somebody would be here. It was just as smooth as it could be. I understand Sears came out. The man who came was in his 40s. He was fantastic and we were very pleased.

We had an ice maker that wouldn’t make ice. Ice maker was replaced. Made ice for one day then no ice again for several days. Repair man came. Said refrigerator had to be replaced. HMS would not agree. Sent another tech. They called in afternoon to cancel after I took off work. Then sent Sears to fix. He came and order a bunch of other parts and missed entire day of work again for 10 mins. Tech showed up and began yelling at me as to why the previous tech ordered so many parts? Then questioned me about what was the internal temperature of my freezer? Then said he didn’t order the correct parts so another day of leave wasted for 1 hour visit. Then next scheduled appt was cancelled in afternoon after missing work again.

The service is good. Everything is on time and when I call them, they get the job done. The technicians have been good and submitting service orders is easy as well. I've called them and talked with someone personally and it has been awesome. Right now though, I'm still waiting on some type of service. I have some problems with my electricity in my kitchen and they haven't found anyone to come out and service me. I don't think they have anybody that services the area with that problem. They told me I could find somebody to do it and I can pay them out of pocket and they would reimburse me, but I don't have it like that right now.

My last claim was very easy. The man came immediately and he said the washing machine couldn't be repaired then within 10 days or less, we had a new washing machine. It even has directions in Spanish and the person who uses it speaks Spanish. In the past, the claims process has been difficult. It was difficult to get somebody on the phone. It also took over a week, if not more, for them to say that the washing machine couldn't be repaired, and then, a long time to get the washing machine. So, it's a very good plan this time.

As far as my experience with TotalProtect, I haven’t got any problems at all. The only thing I don’t quite like is that the deductible has been increasing every year. At one time, the deductible started at $45, and now, it's up to $125. But as far as the service, they do what they say. They come over and look at it, I pay my deductible, and they try to fix what the problem is.

HMS Home Warranty has done really well in the beginning however towards the end of the year last year, it was a mess. We're still waiting to get money back for our septic. They didn't have a provider so they told me to go out and look for one, and then we pay them and then they'll pay us back. We went out and found one and we got the invoice, I mailed it to them just like they told me to and then I waited... nothing.

HMS Home Warranty has two options when submitting claims. We can either do it on our mobile app, or we can go online and just enter what was going on, if it was an HVAC issue or what have you. And so far, we’ve had mainly HVAC issues in our home. Once we enter our concern, we’re provided with a phone number and contact information for a contractor. And it’s our responsibility to contact them and set an appointment. I’ve only had to use it two times.

Updated on 06/11/2020: I have been going back and forth for over 2 weeks with CINCH Home Services about getting my HVAC repaired that they JUST INSTALLED 1 year ago. Had tech out first visit and was great. He Told me that the people who had installed the complete system the year before had done it Improperly and not brought it up to code. Finally got approval and took 5 days to get part in (shipped wrong part first time supposedly) and he came and installed it on a Wednesday. Ran all night and never got below 75. Went out of town for 4 days came back to 81 inside at 10pm at night. Call contractor and had HORRIBLE communication with me. Said he’d be out Monday. Waited and waited. No technician. Called back several times and was told he’d be out but never showed. Finally got in touch next day and again, horrible communication but they got a technician out Tuesday evening who walked in and said it’s iced up I have to come back tomorrow and left. Wednesday afternoon they FINALLY come back and “fixed it”. Ran all night and never got below 73. Now it’s 76 inside and thermostat set on 70. Called CINCH back several times to complain and every time they told me “YOU have to call contractor”. Then WHY DO I NEED CINCH?!? Two weeks today from original call and still don’t have a working unit. CINCH REFUSES to tell me who the initial installers were, never got a receipt, or paperwork or owners manual. NOTHING. Cheap system, installed incorrectly, AND overcharged for “non-covered expenses” for the install. Horrible communication, refuse to send me to supervisor, says they (supervisor) will call me back. Nothing. Would NEVER recommend CINCH or original installer (SEARS is all they tell me), or current contractor. I am so disgusted. Is there a “lemon law” for installing HVAC that can’t even keep running for 13 months?

We had a Kenmore product we needed serviced and found out about Sears. I’m right at a year with them and I have to cancel in the next few days before it renews. We had five items that took almost two months to get resolved, and it was totally painful. The gentleman they referred the job to created a lot of issues on the company and when he came out, he wanted cash and didn’t want to do it on a credit card. I didn’t have cash to give him, so we put it on the credit card and I had to fight with him for weeks to try to get any engagement till I finally escalated it to Sears to get things taken care of. Sears had to come on separate visits to take care of the issues that I had. They did it above and beyond and had to fight through not having to pay the copay. The work has been done, but there’s still an open claim.

We had our furnace repairs and the technicians were knowledgeable.

TotalProtect was the warranty that was provided free for the first two years after we bought the house. Then we chose to continue it. Submitting a claim has been relatively easy once I figured it out -- I would be in a world of hurt if I ever lost my little manual. I looked online for their help and I could not find it online anywhere, but I got the phone number because I had the little booklet. It is the same little protection booklet I have had since we bought the house 10 years ago. I had an air conditioning unit upstairs that was not functioning, and their contractors came out and fixed that. They replaced the pool motor for me one time, and they fixed the dryer for me once too. It was very easy with our last claim, and it was taken care of very quickly. I have made very few claims, but when I have, the problem has always been solved. If you are considering a home warranty, make sure that you read carefully and know what is covered and what is not.

When I first purchased my home, I had American Home Shield. Then somehow, my home warranty ended up changing to TotalProtect. So far, it is very easy to submit a claim with them. I can do it online or call them. Then, they will give me the information of the person to contact for my services. But they give you the first person who comes in their system and I don't like that. If you get a bad company, then you're stuck. As a customer, I would like to be able to have an option and I would like to see a list of the people I can choose from. I'm also really big on reading reviews and customer service. So, if TotalProtect would give me a list of companies, I'm gonna go research and go with the one with the better reviews.

I've been with TotalProtect for six years now. The very first year, my fridge broke and they replaced it with no problem. In the past few years, I’ve gotten a dishwasher and a stovetop. It’s always been no issues, so I didn’t look for anyone else. Submitting a claim has been very easy. We do it online and they call me back. They send someone the next day. It might take a few days to get the new product. The dishwasher, I bought my own and then they reimbursed me. They told me, “We will give you 479 or this dishwasher.” Then I chose which one I wanted. I've had pretty good experiences with the contractors that they've sent as well.

Cinch Home Services get to claims really quickly. I like the ease of filing claims and the way they care of it. The contractors who came out when my air condition quit cooling were excellent. They discovered the coil unit was bad and replaced it. Everything is doing good now.

I have not submitted a claim for quite some time and this first time, I had to go and find my coverage information. But it has been very easy after that. I always do it online. The contractors have been very professional and there is only one that was bad. He came and I paid him what I was supposed to pay. He told me that he would have to order a part and he would give me a call but I never heard from him until Cinch called me after I followed up. Somebody called me in March to send me another person.

Cinch was recommended to me by one of my friends. I went with them and submitting claims has been really easy. I call mine in and within a day or two, contractors are sent to my home. One time, I used the warranty for my air conditioning/heating unit and another time for my garage door. Everything has gone smoothly both times.

It was easy filing claims with HMS online and with their reps however the person they assigned never even called for four days. And then he just showed up at my door unannounced. He had to come out twice because the first time, he didn’t fix it. He had to come back out the next day and ever since then, it’s been fine. Overall it's a good experience with HMS.

I usually submit the claims to HMS online, which is easy. Then, there might be an automated response telling you to call the vendor of choice and schedule with them, or I have had occasions where the appointment has been scheduled for me. Either way, I'm usually able to get an appointment quickly. I've used contractors for my HVAC and for my appliances. They’ve all been here on time and have been very kind. One of them made a mistake when they had to order parts but they were extremely accommodating and able to work quickly through the problem that they created. We've been happy with HMS.

I needed service on my air conditioning, and I don’t know what type of companies they choose, but they have been very unprofessional and I still haven’t had my air conditioning fixed since that date. I went through two companies. With the first company, the guy didn’t know where my air conditioner was outside of my building and he said he couldn’t help me because he wasn’t gonna look for it. He didn’t even attempt and he didn’t give me a chance to even call or ask somebody exactly where our air conditioning system was, which was not really my job. It’s his job to find out where it is. When he showed up initially, he never came in and he never talked to me and he never asked me. He just walked outside to find whatever and then he called me to ask where it was. He was stressed from not being able to find it right away.

I had a Sears card and my home was getting older. I happened to see the home warranty online, which was when I got with them. Normally, submitting claims is pretty easy and kinda straightforward. I call, tell them what the problem is and they send out somebody. I usually don’t have a problem with it, but last summer, there was a bit of a hiccup.

My husband wanted to make sure everything was covered and that I would be able to deal with things. He got Cinch through our mortgage company and we've had it for many years since. It has been very easy to submit claims and whomever they gave me to take care of the job was always very reliable. One time, they put in a new garbage disposal. Another time, they repaired my dishwasher. Most recently, they repaired my refrigerator. When my washing machine went out, they replaced it with a new one. I recommend Cinch to other people.

The process of submitting claims with Cinch has been very easy. When the air conditioning unit for the top floor was not cooling, I submitted the claim for it online on a Sunday. On Tuesday, I had an email saying that someone was going to be out there on Thursday. So, it was swift. The AC is now fine.

Almost eight years ago, I asked the seller of the home to provide a home warranty and when I purchased my new home, HMS came with it. I usually recommend to anybody that I know that they get a home warranty on the house, unless they’re going to go around and individually get warranties on HVAC, electrical and all that stuff. Strictly from a cost standpoint, I have started to question whether or not I’m going to continue with HMS, or if I’m going to see if I could get another policy with a different company cheaper.

The service was great. I called in when I filed a claim, but it was all automated. The contractor that came out explained how everything was gonna work and I was happy with it.

I had a previous home warranty and I switched over to Cinch/Residential MD. So far, my experience has been good. I usually call them and their reps type up my claim. Alternatively, they also provide a link so I can send the claim myself in five minutes. I can then expect their contractor within the next day. I didn't have AC one time and I had a problem with the company they used. They came out to repair my furnace several times and eventually, Residential MD had to send out a different company.

Off and on, I've had TotalProtect for at least six years and everything has been good so far. It gives me peace of mind a little bit. I have one less thing you have to worry about. The vendors, overall, have been really good as well.

Last time I called TotalProtect out, they looked at three appliances- washer, dryer, and refrigerator- for $125. I liked that because they were similar. They were quick to respond to my request for service and followed up on my request. I was pretty pleased. Most contractors come in and just hit and go. But the last gentleman who came was very attentive and he looked like he enjoyed doing his job. He answered all of my questions. He even showed me how I can take care of something to prevent something. He gave me his number and said to call him if I have any more questions. He said that he'd be happy to go over it again with me. I would call and ask for him again.

We called Cinch Home Services early Monday afternoon for a plumbing emergency, a toilet was overflowing and raw sewage was coming out through the toilet, shower and sink. We were given a plumber to call, and on calling him were told that he could not come out for several days. That wasn't going to work, so we call Cinch back. They told us they could not get anyone out that day but would call us first thing the next morning with who could come out to fix the issue. We turned all the water off to the house (any water running caused the toilet to continue to overflow) and could not use any sink, toilet or shower. The next morning we did not get a call, we waited until about noon and still nothing. We then called Cinch and were told no one was available to come out, they would try again the next day. We could not use the water at all and had raw sewage and smell - waiting another day was unacceptable.

Most of my claims have been pretty easy to submit. We had one that wasn’t very good, but all the rest have been fine. When our air conditioner upstairs needed to be fixed, we were told that we had to do a whole bunch of stuff to get it fixed and that it was gonna cost us $1,100 to fix things. It is still not fixed and that was years ago. We just had to let it go because we can't afford to pay the $1,100. When repairs have to be done, it gets done within a day or two. Cinch Home Services has been able to solve issue with our water heater, dishwasher, and air conditioning. However, every time we have a claim, they go up on your payments or your deductible.

Starting a claim with TotalProtect has been fairly easy. But getting a hold of the subcontractors or the people that come out to do the repairs has not always been easy. TotalProtect also doesn’t always cover all of the repairs that I would hope or should think they should cover, so that has been disappointing. Also, the office staff of the contractors has been very rude. But the people that come in the house, I have no issues with. If it’s the air conditioning, the contractors usually do an excellent job. But if it’s the dishwasher, the refrigerator or a home appliance, I’m not so happy with it.

We had another service that we were not happy with. I had to chase out another company that was terrible. We decided to switch and one of my neighbors recommended HMS. We've been extremely happy with them. I go online to put in my request and in 10 seconds, I'd have a reply of who to call. The contractor would come out immediately and the issue would be fixed immediately. It was awesome. I can't speak more highly of them. It has been a great experience.

I wanted to protect stuff and I’ve been with my home warranty since I moved in the house in 2002. I'm very satisfied even though I had one problem with the air conditioner. We had certain circumstances that were causing some difficulty getting a contractor out there and it took a long time to get it fixed, but I understood it because of the age of the house and what was going on when I put the air conditioner in. I understand the deductible going up too.

I filed two claims at the same time online with HMS Home Warranty. One of them was for my garbage disposal and the other was for my air conditioning unit. Both claims went really quickly. I filed on a Friday and I ended up getting a contractor to come out on Monday and Wednesday of the next week. That first week, my garbage disposal issue was taken care of. For my AC issue, there was an electrician who came out and he said that my problem is not an electrical thing. So, he would have to get the AC people to come out. But then, I didn't hear anything from them. It took a minute for the air conditioning personnel to get to my location because of an information mix-up. They ended up coming out after I had to call them back about a week after. Still, my experience with HMS was really really good.

My neighbor and my girlfriend both had TotalProtect and they referred me to TotalProtect. I had AHS and needed a better warranty. I was totally dissatisfied with their services because every time they came out to fix something, they would say they would come back with a part but they would never come back. Plus, when I got them to come and fix things, they would wind up telling me, “You’re gonna have to buy this because we don’t have that and that doesn’t cover that.” I was just disgusted with them. I was finally was able to get TotalProtect through my friend and my neighbor.

We've been with TotalProtect for five years now and we like their service. We’ve only had to it use a couple of times, but it was great. The contractors came out, took care of it and it’s done.