Cinch Home Services Reviews

Notified HMS 3 weeks ago that the refrigerator was broken. Repair company assigned and came out in a timely manner. Replacement part took one week to arrive. Repair company came 2 days later to fix. Part did not fix problem, they had to refer back to HMS. HMS found us "another" repair company. It was the same one who already came and was unable to fix. 3 days wasted. We're told by multiple representatives a variety of things such as, they guarantee a fix within 30 days or they replace the item, one even said 7 days.

My experience in submitting a claim was good although the people are hard to understand. Many of them don't sound like they speak English as a primary language but that was the only complaint I would have. They were extremely polite and helpful, and they got the job done. I recently had to submit a claim for my air conditioning and I called on a Friday. They were able to get me an appointment through Sears but the rep gave me two options. She said that they could have one guy out by Monday and the other guy out by Wednesday. Obviously, I wanted my air conditioning fixed sooner so I chose Monday and they were on time.

So far, HMS has met my expectations. Recently, we had our sump pump come out and the contractor came out and replaced it. They were great. They were knowledgeable and timely, and they delivered great customer service. Submitting the claim was easy and efficient but there are 2 things in the process that can be improved. I live in between Cincinnati and Dayton, Ohio. In this case, the plumber was dispatched from probably 50 minutes away when there's a closer company within Cincinnati that could have potentially done the same thing. The second thing was, when a sump pump fails, there's not really a whole lot that you can repair on it. So having to go back and get permission to replace it took more days and time when you're already stressed out and have a flooded basement.

For the most part, my experience with Cinch Home Services has been good. But sometimes, submitting claims with them could be very difficult and some of the people they send out here don’t seem like they know what they should be doing. Still, that’s the only thing I don’t like and I just stick with them. They’re pretty much doing what they can do but they need to find better people to do the work.

The last time one of Cinch Home's contractors came to fix my refrigerator, he slid it out in order to fix it. When I looked on the floor, there was a gash on my linoleum. I asked him if he put something heavy down and he said no. I told him that the gash wasn't there before and that it looked like he dropped something. He told me that maybe the gash could have been made when he pulled out my refrigerator. The tech should have felt that resistance when he dragged my refrigerator. I waited to see if he was gonna say anything or at least accommodate me in some way. He just said "bye" and left.

Submitting claims with Residential MD is easy. I call it in and they are good and prompt. They respond every time. A couple years ago, I had a stove that was leaking gas. I called them and they told me to call my local gas company. My local gas company told me to call the plumber. I didn't know what plumber was involved with gas but the people from the company that supplies natural gas in the Houston area said there was nothing wrong with the gas line. The gadget was malfunctioning that was why gas was leaking. My biggest concern was not having complete coverage of an appliance that needed to be replaced. The main reason I have left them is because they really don't replace the appliance. I pay a certain amount and it’s kinda like they don't take care of it 100% if something needs to be replaced.

Absolutely terrible customer service and response time. I am still without air conditioning. Its 100 degrees outside, I have not had AC for 2 weeks. All the warranty company is telling me is my claim is in 'research' and they cannot give me any more details or any time frame. I should have just eaten the cost of repairing the damn AC instead of living without for this long. I could deal with a week, in fact I even expected it, it is a warranty company after all. But two weeks and still not even an ETA, just downright atrocious.

I just had a horrible experience with TotalProtect and I still haven't gotten my issue resolved. I’m thinking about cancelling my service. I submitted a claim for my washing machine that went out. I called TotalProtect. They arranged for a company by the name of Alliance to come out and do an assessment. The gentleman came out. First, he didn’t have a mask. Second, he didn't have the protection for his feet. He didn't even introduce himself. He just came in and asked where the problem was. I said, “Oh, hi! My name is Virginia. Let me show you where the laundry room is.” I proceeded to take him in. He took the washing machine back and he was explaining to me that I needed a whole new motor. It took him about five minutes to assess it. He used his flashlight, looked under it, took pictures of the model or serial number from the back, had me sign something, and left.

We’ve been a customer for a long time, since 2008. HMS has been pretty reasonable as far as the price that we have to pay. We have automatically renewed our homeowners warranty because we have appliances and they do break. We wanted to have some kind of protection. In the past, it was always a good experience with HMS. However, we had a really bad experience with them last time. We filed a complaint and we never heard from them. This was one of our air conditioning units. The pump was broken. It was replaced by a company and that company placed a smaller pump so it's making a loud noise. We called HMS and told them that our previous one was not loud. This one is so loud that if you're sitting in a kitchen you can hear it. They said they'd get back to us and they never did. Now, it's been almost two months. When they give somebody a promise that they're gonna call them back, do follow up and do call them back. Even if it’s declined, at least follow up.

I've been looking at other companies, and for the money, you get the best with SystemsProtect. I like their ability to help me and take care of things for me. I try calling in for my orders and I had an issue where it was a pain in the ** to get through to them, but I eventually did. I went back and forth between calling and submitting via online. Also, they need to act sooner. I had an issue two years ago with them. The message said they would take care of my issue in 4 days and I didn't have the time to wait. It went a lot quicker this last time that I used them though. Still, I should be able to speak to somebody that could help me and make a decision right then and there rather than wait and wait.

My sister and my brother-in-law were in American Home Shield but they're in a different state. So as soon as TotalProtect became available, I decided I would join this and financially, it's been a very sound decision. Everything is working out fine. They've also gotten a whole lot better in terms of actual responding time. It is now reasonably good. But when I first started, sometimes it would be three or four days before they would get a contractor out to check out my place and check out my complaint. But now, it's usually in 24 hours or so that they are actually on the scene.

I used to own a house that I rented out and I had it protected by Cinch. It helped a lot with when the water heater and air conditioner went out. So, when I bought the house that I have now, it's new, but I still wanted the protection of the other things that is not covered by the homeowners. Also, I have always been satisfied with the contractors. I told other people that Cinch saved me some money because all I pay was the deductible.

Updated on 09/10/2020: I filed a claim related to my microwave. Since day 1 I have been conveying is brand new. When set timer it trips circuit breaker in basement after 3 or 4 minutes. I have had 3 electricians and 2 appliance repair appointments. Each stating it is the other companies responsibility. I do not choose the companies sent to my home Cinch does. This has been going on since June 26th. I was notified today that there is nothing wrong with the unit. They knew from the very beginning I reported as electrical if this was not covered why was an electrician sent out not once, not twice but 3 times??? I am beyond frustrated! I was told this would be resolved. I was just told they were going to get a manager then I got a thank you very much enjoy your day. Apparently after putting me on hold she forgot she was getting me a manager. Either way should be covered and shouldn't have taken 3 months for this answer. Trust when I say anyone I know looking for a home warranty I will tell them do NOT use Cinch!!

For months, we have been trying to get our home water softener repaired. We were told that there are no service providers in our area and our only option is to find a service company ourselves. We attempted to find a service company, but was unable to find one. The fact that the responsibility falls onto the customer is simply unacceptable. I spoke with multiple managers from Cinch's case management team and was just sent in circles. Again and again I was told that the only option was for me to find a provider (which I again and again stated I was unable to). We have been paying the monthly fees for warranty protection and yet when we need coverage under the warranty, we are provided with nothing. Please take this as a warning that Cinch will do everything in its power to avoid helping its customers.

The air conditioner was working fine one minute, and the next minute it just quit. I had a tech service it and he was very professional and considerate. He had on his mask and when he came in, he asked me a couple of questions, including where the box was. He was also very cordial, nice and smart in what he was doing because it didn't take him hardly any time to do what he had to do. He was here a very short time and he told me he had to put Freon in it as well as replace a part. Now, I'm very happy. It's been working good ever since and I am very relieved ‘cause it was very hot in here.

My home warranty is through Residential MD Gold. I've had them for five years now and it's okay. I got a new refrigerator, and they replaced my washer as well. My last claim with them was I had a regular maintenance on my air conditioner in June. I requested the techs because they did my service the last two times and this time, they were excellent. Last year, I also had a problem where they came out and fixed it the same day.

I've been with the company going back to the early 90s. It had a different business name at that time. The items that were listed that they covered were items that we had here in the home. Even though there was some warranty on it from the manufacturer based on the purchase of the product, it was to me a good choice in extending the warranty through TotalProtect.

Submitting claims with Cinch is usually very easy. They have done a lot to improve that experience over the years. They helped me with my washer and dryer, stove, air conditioning, and hot water heater. For the most part, the contractors have all been very good and professional. They get the job done. Just make sure that the major items are covered. Swimming pools is an additional coverage option. Some have that. Other than that, make sure that Cinch is reliable and that they get the job done.

We’ve had excellent service with them. They were TotalProtect before and then they switched over to Cinch but we haven't seen any problems. That's why we have stayed with them for so many years. The claims are answered right away, and we usually have somebody out within 24 to 48 hours. One time, the wiring on our refrigerator burnt out and they replaced the old unit with a brand new one. The only thing is it takes a few weeks for them to get the new appliances in when they're replacing appliances, so we were four weeks without a refrigerator.

TotalProtect is good. Every time I've had an issue and I call them, they send good people to resolve it. I've done both call and scheduled online and I prefer the online as well.

My wife signed us up for Cinch. We're working on the dryer now. The issue was the pulley. We used the contractor before and I like him. We have been waiting for a week or two for the parts to come in but it's fine. The tech was on vacation.

My experience in submitting claims was really good except one time. They sent some guy from Home Depot and he was supposed to check my oven out. He said, “I ain't gonna work on that. The wiring doesn't look right.” I told him to get the hell outta here. He wouldn't even look at it and we never did get it fixed. I went and bought another oven. But I like the plumber. He's been up here a couple of times and I haven't had any problem with them usually.

The pipe got busted and it messed up the wall. The contractor repaired the pipe. They punched a hole to get the pipe repaired. But the wall still remains to be repaired. They told me to call someone and get the estimate. But I'm just scared to call these days because of this COVID situation. So, I emailed letting Cinch know I'm not ready for anyone to come and repair right now. Otherwise, they are doing super. Keep up the good work. I'm very happy because they get me going.

Years ago, I heard about TotalProtect through a friend, and I called up to inquire. I asked a lot of questions and then, a few months later, I decided that this might be a good way to go. So far, I feel great about that decision and I’m very pleased with TotalProtect. Recently, my furnace in my basement, with the air conditioning running, it was leaking onto my basement floor. I saw all of this water, got concerned about it and cleaned it up. A few days later, it was there again, so I called TotalProtect. Now, I'm dealing with the service provider (AMC) and the gentlemen came out and he looked at it. He thought maybe it could be the drain pipe that needed to be blown up, so he blew out the drain pipe and then he told me to call them back if that didn't fix it.

I've been with TotalProtect for almost 15 years in my house and it has been excellent. When I submit a service request, I call and everything has been all right. When they say the contractors will be out on a certain day, they'll come out a certain day and everybody’s been on time, in that time frame.

Sometimes the contractors are a little slow getting there, but the process of submitting claims is easy. It's kinda hit and miss on the type of skilled tradesmen that you get, but it’s all right. The heating and air guy was real good. He did a couple of trips because of some warranty issues, and he's coming back again next Tuesday. I had an electrician come over a couple days ago. They’ve had to change a breaker on the outside box. They didn't like wearing masks so I kept my distance and they stayed outside. That was really the only issue there.

It's been almost eight weeks and our AC unit is still not working. I put the claim in on June 6th and TotalProtect sent out the initial repair company. The guy filled the coolant and left, and we had cooler air for about 12 hours until it all leaked out. I called the guy back and told him it wasn't working again. He said he was too busy to come back so call the home warranty company again and I did. They sent out Sears a few days later. The initial guy filled it again with coolant and left. It went out again. They sent another guy out. He replaced one of the parts in the attic and sealed it with coolant again. It worked for about 24 hours then it went out again. They sent out another guy. He said it was the outside unit so they ordered a part for it. Apparently it took them about two and a half weeks to get the part.

When we got a little notice in the mail through our bank asking if we have ever considered a home warranty, we started looking into it and I thought it wouldn’t be a bad idea. So we went ahead and did it with TotalProtect. It was cheap enough per month but if something happens, it would be covered and we just pay a deductible. So far, we've had good service from TotalProtect and submitting claims with them has been pretty easy. I go online and start the process, or call them and start it that way. My claims seem to be taken care of very quickly, but there are no local people where I'm at that would come and do the service. They're from areas that are farther away, but they drive here and fix things.

Cinch Home has been very responsive when I place claims. Plus, their process is very simplified. I just answer with what's going on and by the time I finish doing what I need to do online, I have the phone number of the provider to call. In the summer of 2019, my AC unit had a total meltdown and Cinch sent techs out of Sherwood Heating and Air whom they subcontracted. The guys whom they sent out didn't have it together. They tried three different times to get my AC to reset over the course of 45 days during which it was very hot outside and inside my home. As soon as I emailed Cinch that we had been sweltering for 45 days, they responded the next day saying that they have me approved to have a new AC system put in.

When I was submitting a claim to Cinch Home, their system switched me over to a recorded service. I got an email and then I had to wait for their contractor to call me. It was a week before they called and another couple of days to be in my neighborhood to pick up my microwave. The techs took my microwave out of my house and brought it back in two weeks. It has worked ever since. I'm satisfied with my Cinch Warranty. I've had it since 2013 and so far, I've used it for my dryer and my microwave.

About two years ago, we had trouble with the washer and dryer at the same time and Sears came out. They had to replace the electronic board in both of them plus a couple of other things. They didn't question it at all and they fixed it. It probably would have cost as much to repair both of them as I pay a year for the warranty. It's much easier to budget a monthly fee with Cinch Home Services than try to put money back, so you can pay a $300, $400 or $500 repair bill. You can go online and submit the claim and set a time for the service person to show up and it usually has been a Sears service technician. There's a different company coming out Saturday to work on my washing machine, but I'm sure they will be the same quality.

Sometimes, I get good service from Cinch, but sometimes, I don't get any service at all. When I get a hold of them, they're not very receptive. Also, one time, it took them a long time for them to make a decision to replace my dishwasher. I called to find status, and I had one of the operators hang up on me. They kept giving me the runaround. They kept telling me that it was in the approving department, and then it was back in the purchasing department. It took them almost four months for me to get that settled. But the contractors that come out are good and professional. The only one that we had a little problem with was when the AC guy came and he was not really that helpful. We ended up calling his boss, and his boss was the one that came out, followed up and finished the repair on the AC.

When my water heater went out, it was replaced quickly and efficiently. I was really happy with that. In the last couple months, I've had issues with my air conditioner. I sent my claim online and it was really easy to do. But it took five times for Sears to come out and get it right. But they still kept coming out every time I kept calling. I told them it was still not working right and they said they would send somebody else. One of the guys they sent told me that he didn't know what to do. That was not helpful but they sent him again. It was still an issue because he wouldn't do anything. The last gentleman from Sears was a little bit more mature and helpful. I was really happy that he was able to fix the problem and he definitely went above and beyond and out of his way. So overall, I was really happy. It was just a little frustrating that the AC was out when it was really hot. But in the end, the AC is working great.

I've always owned a home and I know when things break, it hits the pocket all at once. We have always bought new homes, but even new homes get old and things break. My girl friend told me about TotalProtect in the early 2000s and I've had an excellent experience with them so far. I have called for claims and the customer service people have been great. The operators are friendly and kind. They always want to know if there's anything else they can do too. The last time, I went online for my claim, and it was also easy to do. Normally, they give me the contractor's name and then I usually call the contractors, and they give me a window of when to expect them. The contractors as well as the quality of their work, for us, has been good. We haven't had a problem.

With repairs and things that break, I don't have go and get somebody because I have the warranty. This makes it so simple. I could just call their number and they would send someone out. It was convenient for me. It was better for me to have it since I live alone. Their website is very simple. After I submit a claim, the contractors respond right away or within 24 hours. They have very good contractors. They do very good work. They're timely and very helpful. They get the job done. Cinch is a good company. It's a good way to get things fixed. You don't have to wait so long and have to go through different areas. You just go to Cinch and they'll get things swinging.

TotalProtect was offered through the credit union. It’s pretty easy to submit claims. All I do is give them a call and they send someone out and I just pay them the deductible. The plumber that I had one time had a really strong accent and I couldn't understand him. They should get someone that understands English a little more clearly and communicate a little better. Otherwise, they’re pretty good. The last person I had come out replaced my exhaust fan in my bathroom and in 10 minutes, he was gone. He was a real good guy.

I saw TotalProtect's advertisement from the mortgage company that serves my mortgage. They were offering discounts, and I looked them up really quick. Positives were more than negative so, I went with it. Submitting claims is straightforward. They have a website for logging into for the client. Within a couple of days, somebody contacts me. They assign the claim the same day, but it depends on the vendor that's doing the service. A couple of times, they spent at least three days to get back to me. But during those days, I received text notifications from TotalProtect asking if the service provider have contacted me or if I needed help to reschedule. I could reply with yes or no and usually after I do that, I get a call from the service provider. I wish they would give you the option to choose the vendors if you have somebody in mind or local that you tried before and you want to use, but I don't think any other home warranty company does that.

Submitting my claim was a whole lot easier with Cinch. The way it was before, it didn’t have all the follow up. So I like what they’ve done. I had quick access to those who are doing services. The people that have been out here did a thorough job. They did a good deal. Cinch's customer service is excellent.

When the AC man come out, he charged me for Freon, which should have been in my contract. He did the work and then he had to wait to get approved for the contract for the Freon. Then he charged me for the Freon. I asked him three or four different times for an invoice so that if I decide to sell my house, I can let the people know what was done. But I still haven’t got any. So I will refuse to use this person again. But the last one that Cinch sent from Comfort Zone was totally honest. Chris was 100% genuine. He told me what was wrong and said that he had to order some valves. So I said okay and I checked with him periodically. It took about three weeks and got the valves and the AC’s working fine. So far, everything except for that one occasion was pleasing.

Every time something breaks, I call TotalProtect and they take care of it. All my experiences were good. I got the home warranty through my mortgage. Usually, I’ll call them when I have a claim and their customer service reps are fine. If I have a claim, I'd prefer Sears as my contractor if possible. Normally I'll tell the reps that on the phone because they have a lot of independent contractors and some of them are kinda dumb. Other than that, the work done has been really good.

I had First American before and they were a bunch of idiots. My furnace went out dead of winter. It took them over 30 days to get it fixed, so I dropped them and changed over to Cinch. I called them about the air conditioner and the contractor came out, checked it out and took care of it. There's a part that was out on the outside compressor that had to be replaced. They replaced it and I haven’t had any problem since. But Cinch needs to lower their rates.

Their price was cheaper. It was a better price for the package that I was getting. I checked into other warranty companies and they had limited coverage. Cinch offered service agreement twice a year. With that plan, there’s no charge. I've been satisfied with them. But there have been a couple times that it took a lengthy time to get the work done. For instance, I had my unit go out and I was out of my house for about 10 days. This year, I put a service call and they assigned me to a company. I came to find out that the company was in another state, which is across the state line from where I live. I put in for the service prior to my unit going out. I never heard from the first vendor that they assigned me to. After that, my unit went out so I had to call back. I was calling the vendor and they never answered my call every time I call. When I finally called back for the third time, I got a lady that helped me and my service call turned into a repair call.

Doing claims with Cinch goes really fast. Their website is easy to use. It works out really great. All of the contractors that I've ever had come out seemed to know what they were doing. They do a really good job. The only thing is the length of time it takes sometimes to get somebody out. If it's a heating and air conditioning problem, and that takes several days, then that can cause a problem. So, they need to get somebody out as fast as they can, not three or four days later. Other than that, the Cinch reps are great. I'd recommend the company. A lady was saying, "Well, I've heard some are good services and some are bad." I told her that I've always had great experience. They got everything done.

I have multiple properties and one big bill will do it. I love the warranty. If my tenant has an issue that's gonna cost more than a few dollars, then I'll call somebody out for that. And then we have an older house, so things pop up at any given moment. I prefer to do my claims over the phone. I have had good experiences with the representatives, regardless of how I felt about the service, per se. We don't live in like a huge city and the selection of contractors hasn't always been that good. So it varies. But the last guy was a really good plumber. He was a really good guy.

The warranty has come in handy. I've used it a couple of times over the years. Wen a pipe burst and we had a leak behind the washing machine, we had to use it. The plumber came out and he fixed it. With the AC, I've used it about three times over the years. Each time, they were able to fix it and resolve the issue. I've also used it before for our dishwasher and electrical issue.

HMS Home Warranty locate people. I didn't have any problems with them in the first two years that I had it. When I first moved in, I had several things that went wrong and HMS sent the guy out at a decent time for scheduling. I also had a claim for the garage door and it went good. It kept going back up and wouldn't stay down and the technician finished it that day. He's a real good guy. But the other claim that I put in was for a plumber, which one never showed up. HMS sent me an email that said that the reason why was because they didn't have one in my area. What I could do was to have a plumber come here, pay them, and then reimburse with. HMS. But it could cost me more than what I'd be able to pay. So I never called them out.

Considering the age of a lot of the appliances and the AC unit, I got TotalProtect. The policy offered more than others did. A lot of other policies had too many exceptions or things that could be potentially denied because of what type of mechanical maintenance things had received. Overall, I'm happy with the service that's been provided by TotalProtect. When we've needed service, it's been taken care of. For the most part, it seems like the contractors are trying to do a good job and trying to be thorough and looking at everything. Claims submission seems to go easy as well. There's an online portal, I submit the claim and right away, I get a response back on who it's been assigned to. I usually have service within a couple of days.

I've had TotalProtect for years and everything that I’ve requested has been fine. They've responded quickly. The coverage is great. The only thing I hate is I have a pool that you have to pay separate every year. I pay it in full coverage. It needs to be added within the normal contract versus a separate contract.

I was on the internet and looking for coverages for my home. I ran into Cinch on the internet and I gave them a call and the rest is history. I look around for things to make things easier for me. I'm retired and I used to do it myself. I can't and most times, I won't. If I have someone that's to come in and do it, it sounded like a reasonable deal to me.

I thought a home warranty would be helpful to have a steady amount of payments rather than all at once. I call the home warranty when I have a claim because there always seem to be issues. They had an old claim that they said was active and I was trying to get customer service. It was just too hard. You speak to a robot and you have to say over and over, “Customer service, customer service representatives.” And then finally you are finally connected. It's too irritating to deal with and I'm tired of it.

TotalProtect has saved me a lot of money over the years. Getting them was one of the best moves I ever made. I had an air conditioner and a water heater replaced. I had electrical work done. I also had a new microwave installed. Years ago, they sent a provider to repair my toilet and I wasn't really pleased with their demeanor and attitude. So I called TotalProtect and I told them about it and they said not to worry and that they would never send that person to us again. Ever since then, they've always sent me great people. I love TotalProtect and I've already told lots and lots of people about them.

On Friday, July 10th, I placed a claim with Total Protect/Cinch/Cross Country because our evaporative cooler (covered under Section 2, Item I of our plan) was shaking excessively, to the point where I was worried that it would fall off the roof. The problem was especially concerning to me not only because of the potential physical danger, but also because the weather forecast for Albuquerque for the next few days was for near-record-breaking temperatures well in excess of 100 degrees. Our evaporative cooler is our only way of cooling our home, and two children at home, one of them a newborn baby less than 1 month old.

My air conditioning unit went out. The service company determined I needed a variable speed motor for my unit. It has been more than 3 weeks since the service company came out and a month since I initially reported to HMS. I found out that HMS has to order the part for the unit. I have called customer service four times over the last two weeks and have not received a solid answer on when the part will be ordered or what the status is. The last response was they needed to send a message to the “Research Department.” It feels like they want me to break down and pay for the part and service myself. I also asked for a manager and they said I would get a call back, which I have not.

I cancelled our HMS warranty. My experience was so bad. The three times that I called to try to get home service, the first time, they didn't want to assume because they said it was something that came in from before I got the warranty. The second time, the business didn't cut the problem. Also, the first time that I called, they wanted to send a person one week after I called, and I was trying to live without AC in the summer. With an asthmatic person, it's not easy. So, the person who answered me suggested to call my own service, which I did. But at the end, they didn't approve the reimbursement, so it was a total disaster. After that, my husband told me, “This service is not working, just cancel.” When somebody is asking me about the service, all the time I say, "No, just don't do that."

My hot water heater exploded and before I got that repaired, the air conditioner went out. It took approximately seven days to get the water heater repaired and the air conditioning took about four days. That timing was bad, especially without the hot water. The way they approve, the representative should be able to make a call, and then Cinch could either concur or deny it right then. The water heater had to be ordered and it had to be approved by Cinch. But as soon as the installer got it, he came out on a Sunday and reconnected it so everything was great. But the airconditioning was okay because we have ceiling fans.

I used to have American Home Shield and my uncle who owns an air conditioning company said that American Home Shield does not do well with the warranty service of the air conditioners. I have three air conditioners. One of the main reasons I’ve got the home warranty is because in Texas where I live, an air conditioning unit is tied to your heat, and it's about $7,000 a unit to replace it. My uncle told me that TotalProtect was the company that I needed to go with. So I switched over eight years ago.

Submitting claims to TotalProtect is very easy, not complicated, no chaos. There's a quick response too. Plus the contractors that they sent out are the ones that I can suggest. I like the app too. It always works. I'm well satisfied with their service.

I had one claim a month ago and it was superb. The guy came out quickly and was very competent. He fixed what he had to fix and he was very knowledgeable. He cleaned up too. I hadn't had any problems. All of the contractors of TotalProtect have been good.

I liked TotalProtect. At first their deductible was reasonable. They helped us mainly with our air conditioning and refrigerator issues. But TotalProtect should call people early. I’m still waiting on them to call me for a full replacement on my washing machine and let me know what they plan on doing. It's been almost a month now.

I just bought a new home at the top of June. Everything passed inspection, appraisal, closing, etc. Everything was in working order.

Being a homeowner and trying to avoid any heavy expenses, I got a home warranty. I had another company and they didn't fix what I had. I wasn't satisfied and changed over to this company. Now, I've been with them for a very long time and they're very good. I normally do claims online and it's easy. Very occasionally, I will call in. I'm very happy with them.

I had an air conditioning claim with HMS Home Warranty. So far, so good. The air conditioning seems to be working fine. I haven't really got in the house, but I know my family is there every day checking everything. I contacted my Realtor in Illinois and she was helpful. Then she reached out to the district manager and he was very helpful. It was kind of a little round and round. The first repairman suggested putting in the Freon, and thank goodness we didn't do that. The second repair people said it would have been a waste of money. I would have had to pay for about $700.

When we bought our house, TotalProtect was called Countrywide then. We've been with them for over 25 years and we stayed for the fact that it's a secure thing. If something breaks, you call them and pay the deductible. They almost always come on top. Out of curiosity, I will sometimes ask the vendors what it would cost if I didn't have the warranty and it's always a lot more.

My house was built in '06. So I thought that things were gonna start breaking fairly shortly. Once everything's over 10 years old, then it starts having issues. I'm a single woman and don't have any men around to fix things. I think that someone in my situation, it's just smart to have a home warranty. A friend of mine at work had TotalProtect.

We've had Cinch Home Services when we moved into a new house and they were fine at first. The payment is being taken out of our bank account on a monthly basis. When we first started, they'd get somebody out either the next day or no more than two days. Then it just seemed like the last couple of years it was not as good as it used to be. The time between when we get somebody to come can take either from a week to two weeks.

TotalProtect makes it pretty easy when I submit a claim. They came out to check my dishwasher and my garage door too. I hadn’t had any problems with them.

We've been in this house a long time and we like to make sure that everything works. We stayed with TotalProtect. Overall, I'm very satisfied. Their claim process is very quick and easy. I usually do it on the phone, and the reps are usually very helpful. Sometimes, we get somebody that can't come out or nobody was around in the area. But if we talk to TotalProtect, they'll find somebody else for us. I’m happy with them.

I was with another home warranty company before, and the experience has not been anywhere close to my experience with TotalProtect. Wish I had found them before. My wife signed us up and I’m totally satisfied. I've had two claims. I had one on my AC and they replaced the coil. I had a second one on my washing machine and the technician came out and diagnosed the issue. He went back to the home warranty company, told them what the issue was and gave a recommendation. It was gonna cost as much to fix it as it would cost to replace it, so they ended up replacing it. Outstanding. Prompt. No issues. TotalProtect gave us the replacement cost and we got a new washer. I've got nothing but 5 stars for them.

The customer service of TotalProtect has been excellent. They’ve always gotten someone out immediately and they’re polite. It’s very professional when I call. We’ve been very happy with the service. We’ve also been happy with the contractors that have been sent out. Overall, I don’t know what they can do better. They've helped us with our water heater, refrigerator, air conditioning and plumbing too.

Submitting a claim to TotalProtect is not difficult. Now, my only concern was and it's been two years, my dishwasher was supposed to be replaced. They sent the plumber out twice. He said it couldn't be fixed. He was the first one who said it couldn't be fixed, the second one did as well. To this day, my dishwasher is still not fixed.

My deductibles have gone up and that's concerning ‘cause I'm retired. Also, sometimes I have some difficulty submitting a claim. The previous time before this last time, it took 3 weeks. I was baking in heat before they could fix my air conditioner. They got everything all confused. They sent the wrong parts. It was a mess. The AC people were very nice but the people at TotalProtect did not get the parts that the people requested. But the last time was much better. It didn't take as long and I actually got a new AC unit in.

We've been with this warranty for 21 years. The service has been wonderful. Everything was done the correct way and we had no problem. The contractors that have come out were very knowledgeable. The last two that we had for the dryer and for the air conditioner were outstanding. But I am unhappy about the heater problem and this has been going on for a year and a half now. We paid $500 out of our pocket and they couldn't find anyone to do it for us. They approved everything and got the parts. They put it in and we never got the $500 back. I've reached out to customer service twice and I got the runaround. The next thing I'm gonna do is to go to a lawyer.

When we submitted a claim for a pool, TotalProtect didn't have anybody. But the young girl was excellent to work with. She said, “Give us 24 hours” and I did. They sent me three messages but now, I'm down to calling somebody myself and having them come out to take care of it. It's hard to wait for 24 hours because with a pool, when the motor is not working, it turns green. Previous services were there and the explanation was fine. It was something that they had to come back out for from last year’s fix.

I've had a home warranty for over 13 years since we bought the house. We just keep renewing every year and we never changed. TotalProtect changed names though or it was bought by another company. The service has been up and down over the years. I've had some major services over that time and I've had some really crappy service technicians, particularly on the HVAC side. They've actually been really poor and subpar.

I had another home warranty and they were horrible. I paid for it for years through my mortgage. When I finally called them out, I called them out twice. The first call was for a toilet that had broken. They told me that the toilet was installed incorrectly when the home was built and I'd have to get it fixed before they covered it. The next was for something else that was in the house that they also gave me the same spiel for. I cancelled it and did not believe in home protection plans anymore but my friends were saying I needed one. When Ditech sent a flyer with my mortgage payment and with TotalProtect information in it, I thought of trying it. I tried it and I love it. The contractors are wonderful and quick. They did my repairs in little to no time, especially the dryer people. I was so impressed that I kept their names and business numbers because if ever I need them for something that's outside of my warranty, I would use them again.

I'm disappointed with TotalProtect. I was led to believe that the policy that I got would take care of anything if anything went wrong with my heat, my air conditioning, or electrical. Then my boiler system went out, and she knew I had a boiler system at the time. It cost me $5,000 to replace that and all I got was $1,500. That was not laid out to me. I understood that if it had been the central heat and air, it would have been a different story.

I don't like the new system of TotalProtect. It's totally automated, and sometimes I have to do it three times before it goes through with what I was asking or what I need. But, once I got it through and got the work number, it was fine. It's time-consuming, and I don't think it's turned out to be all that TotalProtect thought it would be. But as far as the work that was done recently, it was fine and was taken care of.

I had my air conditioner replaced through TotalProtect. It had a split unit up front to cool up in the attic and the actual condenser outside. The only thing is I'm a senior citizen and they don't treat me like a senior citizen like they're supposed to. I still had to wait six days though to get them. The first contractor came out, and he jerry-rigged the unit. I had to pay him $125, and TotalProtect was getting him to give me that call. It cut off again. I went up there and looked into it, and he just put some silicone in some areas. I told him about the core going bad and he didn't even bother to open that up. So, about three days later, the whole system went out and I had to call TotalProtect again. They got Premier out and they took care of everything.

When I first started with TotalProtect, I would call and they would assign me a number. But now when I call in, a recording will ask exactly what problems I was having then they would assign me a case number. They'll leave a number for me to call and schedule an appointment. The service provider that is coming out would always call me back instead of me calling them.

I’ve had TotalProtect for about two years. I previously had another home protection agency or insurance plan and I had one claim. I just didn’t like the service that they provided, so I started looking for another one. I’ve always had Sears appliances, Kenmore, Whirlpool and the Sears person told me about TotalProtect. So I said, “Okay, sounds good.” Then I switched to that program.

I've had Cinch since we've been here. We've used it in the past and it worked very well. This last time, it was horrible and I am totally disappointed. The AC went out Thursday night. We had one air conditioner still running. They said the contractor would be out on Tuesday. The other air conditioning went out Friday. I called and they said they could set that up same time on Tuesday. They also said I only got coverage for one and they got that fixed but it was gonna cost me $8 more a month. That’s something else I don’t understand. If you have a house that’s designed to have two air conditioning units in it and you have a home warranty plan, it should cover what your house is built with.

Our homeowner warranty is through our mortgage company. It was something we received in the mail and I acted upon it. Now, I just contact them, they give me an approval thing, then they give me the name of who's gonna do it. All I have to do is call the company and set up an appointment that's convenient to me. We have had electrical issues serviced and we've had our garbage disposal replaced. TotalProtect has been aboveboard and I couldn't ask for any better service. The contractors that they've sent out here have been excellent as well. The guys are here on time, they do what they've got to do, and they're gone.

When I had my kitchen sink done, the contractor smoked cigars and I smelled that when he came in. Other than that, everything was okay. Filing claims is okay if we can finally get to who we need to get to. Sometimes, it's a little difficult to talk to somebody even when I'm trying to make a payment. I wish I could go on and make the monthly payments online, but I don't think they'd be able to do that unless I'm gonna pay the whole balance so I just have to call in to make the payment.

I've had a couple of mixed reviews with the vendors who have been sent out to me but for the most part, I've been very happy. I've had more good than bad. I live in a mixed neighborhood, but some people consider it to be predominantly **. I had a couple vendors that I felt like didn't really want to service me because of that. On the other hand, I have found great vendors through TotalProtect, like for my home heater. One of the vendors did what he was supposed to. After he got started, he explained to me how and what I needed to do like making sure that in the beginning of the season I would get a maintenance checkup on my system. That was a real positive relationship. The people who did my air conditioner were wonderful too.

As far as claims, I've generally called in in the past. It's been fairly efficient. We had kinda a rush of claims right when this pandemic started. It's kinda weird. One of the claims was for the washer that went out, and that was fine. They got somebody out here pretty quickly. The guy deemed that the washer was not repairable so he put that into TotalProtect to let them know that. Within hours the same day, they sent me an offer saying, “Okay, here's the deal. Can't be fix, willing to do one or two things. We’ll send you a new washer or we’ll give you $793 that you can go buy your own washer.” I figured by the time they sent one it would be more than likely a couple weeks so I went ahead and purchase my own and requested for them to send me a check.

We had Service America and they went out of business. I asked one of the reps at Service America who they would recommend, and they recommended TotalProtect. There's no difficulty in submitting a claim with TotalProtect, and everything seems to work out fairly well. Sometimes, there's a delay with the vendor getting back to me after I contact them, but it's not unreasonable. So, that's all right. TotalProtect was able to help me with the airconditioning system and a leaking pipe. It's a very good service.

I went with Cinch after seeing that they're cheaper. I submitted a claim for an AC unit problem over the phone and their reps were professional. Their contractor came in a couple of days and he ordered a new unit for me. They notified Cinch and in less than five days, they were back out putting the AC in. I'd recommend this company to someone who'll ask me about a home warranty.

TotalProtect has been very proactive as far as when I have issues. I like that the company that they use generally is Sears that I use. There had been a few instances where they had used other people, and I did not like them. They did not do what they were supposed to do. So I called TotalProtect up and said, "The job was not completed. Please send me someone else and I do not want to pay an additional." The one thing I don't like is that, a few years ago, I was paying $35 a month, and then literally the next year, it shot up to $72 with no explanation whatsoever.

My girlfriend was telling me the pros to TotalProtect from which she and her daughters had experienced so I went with them. For the most part, everybody has been very professional and timely when they show up. The last experience that I had, I was gonna call in to discuss with them. It was about my air conditioner and I had to put three pounds of freon in it. I asked if I had a leak and if there was a problem that I needed to fix. The gentleman said, "You can call us back in the fall," and no one has followed up yet.

For years, I had American Home Shield. Then for some reason, I started shopping for better pricing and better service. Total Protect came in with the option of adding and subtracting different appliances and with them, you can get one of your heat pump units serviced once or twice a year. I have two units and you're supposed to be able to get it serviced for free within your plan, so that was intriguing.

TotalProtect's service is pretty good. I like that they have lower copayments or deductibles and I feel like I get more for how much I pay. All contractors have been professional and fast.

One time, we had a problem getting somebody out here. At another time, we had a washing machine claim and the process was pretty easy. They had to send somebody up here from Memphis because they didn't have anybody locally to handle it, then they had order a part which took a while to get. But other than that, the warranty company's customer service has been pretty good and we haven't had any problem with them.

When I try to file a new claim and try to go through the prompts of the system, they're confusing as the devil, and it doesn't let you talk to a human being. It's not user-friendly at all. I'm extremely frustrated with it. We've had four different claims and the experience with the service provider so far has been about a 4 on a scale of 1 to 10. One of our claims was for a double oven. The bottom oven was not cooking stuff correctly, the outside burning and the inside part not cooking. The technician came out and he was overwhelmed. We're in a pretty custom house. He got his testing gizmos and heated up to what I heated it up to. He said that we just need to let it preheat longer. I asked him how long and he said that 10 minutes should work. So that was the solution set there except he said that I should have a Whirlpool tech to see it. But how would I do that? The oven is still doing what it's doing.

Submitting claims is easy. We've used them for years and for multiple things, and it was great. We've recommended them to everybody. Up until recently, I've been very satisfied. But the last time we did a claim, I was not happy. They weren't very helpful. There apparently is a clause in the contract that I can't do certain things and I'm just SOL. Also, the last provider that they sent was kind of an **. I had multiple conversations with Cinch and the second to the last one was never recorded in the file. When I called back to follow up on it a few days later, it didn't exist and things completely changed. I was told that we were approved for the process and when we called to follow up, the call didn't exist. No one ever told us that the person didn't work there. It was really sketchy. They didn't handle this particular instance well. They weren't very forthcoming or upright. We're looking at changing companies.

I've had Cinch for several years. The last time, it was a water heater replacement and I ended up paying quite a lot that I didn't expect. Usually, I pay the deductible which is $100. But before that, I had to pay several hundred dollars additional on top of that, and that was unexpected on my part. If there are exceptions like that where you have to pay quite a bit of additional money, that could be more evident when you start the service. Perhaps it’s in the contract some place but I didn't realize that. I had to speak to several people and I was not terribly happy with the response. But other things over the years, the experience has been okay. There was one contractor who didn't do good work and had to come back along with his supervisor but most of the time, the contractors are really good.

TotalProtect has a good program. What they could improve upon that frustrates me when I have to deal with a warranty issue, which is very seldom, is the ability to find someone qualified to come out and do the work. For instance, if it's August and you have an issue with your AC, it would be good to be able to talk to someone on the phone without having to go higher-up, higher-up because the individuals that they contract through have not been reliable. This last time that I had to reach out to them in May, I went ahead and waited the week. They did what they needed to do and the AC is working. So, that's great. About 3 or 4 years back, it was very chaotic. I had to find the person and I don't even think I got reimbursed for paying out of my pocket.

My home is an older home and I knew that things would start breaking soon, so it would be good to have a warranty. I got something in the mail about Cinch Home Services and when I read it, it sounded like a good value. So far, I have not regretted going with them. Recently, my heater broke and the first tech that came out didn't do anything. He looked at it, was scared, and left my house. He said that what was wrong with it was not covered. He said it was maintenance but I told him that he didn't even do anything. So I called and complained to Cinch Home. They sent out another company who looked into it and figured out there was a part broken. Then, he fixed it. I paid my deductible to both companies but Cinch Home sent me a refund check for $100 because the problem was something that was covered,o s I shouldn't have had to pay a second charge. I really appreciated that.

I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise covering preexisting conditions apparently that advertisement is false. I will switch back to American Home Shield if this does not get resolved soon. Never had any problems with American Home Shield.

Cinch has been good. I've used it a couple of times with my air conditioning service, and I've gotten good and timely response. Their contractors have been relatively good. I was well pleased with what they had done. I'm happy with Cinch and I don't plan to drop it.

I had several issues with my air condition unit. I got online to submit a claim with TotalProtect and I got the little link and went through that way. Then the service provider called me. In two days, I got someone out and they had no problem taking care of it.

My mortgage company recommended them and TotalProtect is what the name was at the time. With the services that I got overall, I was pleased. They were timely, but I was set out a little bit because I didn't know that there was gonna be a tremendous amount of additional fees. When you're doing a replacement, the main reason for a warranty is to have your replacements, the units and the labor taken care of. I ended up coming out of pocket $1,300 and that cost was my only dilemma because I wasn't expecting that. That was the first time I ever used the services and I didn't understand why was I paying for stuff that it took to do the installation. I reached out to them and they basically said it is what it is. Apart from that, it's going good.

I’m in a current claim with HMS right now and nobody's called me and it's been four days. This claim is new. Prior to this claim, they were great. I have no issue with people. I'm sure somebody would call me to come and take care of this problem. I guess they have to find somebody in the area, and then then people have to give me a call. I haven't heard back from somebody who's supposed to call me. But all the other claim I had in past five years have been awesome. We had a claim for a wall oven. The wall oven broke. People tried to find the parts and since the piece and parts are put in 15 years ago, they replaced the whole thing. So, everything went smoothly.

Everything's gone fine with Cinch Home Service and we've had good experience with them. The techs that they have sent out have all been very professional and very good. Recently, I had a service request for the washing machine. I set the appointment when I went online and filed the claim in just a few days. But the COVID thing caused a delay and I couldn't get an appointment for about three weeks there. We just went to the laundromat because we understood. It wasn't their fault and it was just what was going on.

I call them up when I got a problem and they call up a dealership here in Vegas. Then they call me back and make an appointment to come over and take care of whatever is wrong. I then make the payment I have to make to the facility who is doing the work, plus my monthly payment.

Everyone else covers the refrigerator, the microwave oven, and this and that. TotalProtect covers the plumbing, the electrical, and the garage doors. And that was really important. We've been with them forever and they're the best. I tell everyone that I know that they need to go with TotalProtect. I submit claims over the phone because I don't like the online to do it. The last time we submitted a claim was for the washer and dryer and it was seamless.

We're very satisfied with TotalProtect. We've been with them for several years and they have helped us. We have used it for the washing machine, the air conditioner, and the refrigerator. It's saved us some money and it's been very affordable which is the main thing. It is a good product and we'd recommend it for several different people. Submitting a claim has never been hard. I just call them and tell them what our problem is and we have a person that's out here within 24 to 48 hours that fixes the problem. When the AC went down, we were very concerned because I have COPD. I cannot be in the heat very long. The contractor was out very quickly and the guy fixed it temporarily until he could get back with the part to completely repair it, which was very important to us.

I had one claim for my water heater and it didn't go great. At first, the guy who came to service said it was time for it to be replaced because of its age. But then after he contacted HMS Home Warranty about getting it replaced, they decided to just fix it. So I was really disappointed with that. My water heater was 23 years old and leaking. They fixed the leak temporarily but it would be dangerous to have a faulty water heater at that age because of potential larger leaks or bursting. So I was really frustrated with my experience there. When I called and complained about it, they just told me that there was nothing they could do but I could call them back when it would burst. The technician was professional and efficient. But I wished the tech would have advocated more or like made sure that it was replaced, considering it was on the third time. It takes a while for the water to heat up and it expires pretty fast. But it’s not leaking.

There's always stuff going wrong in your house and your house insurance, unfortunately, doesn't pay for everything, so it’s nice to have a little backup. The first mortgage I had with Bank of America, they notified me about this company and they used to take the payment out of my escrow. This company replaced my water heater twice. Once, it was just old and worn out. The next time, I had some issues with some leaking from my shutoff valves upstairs when I redid my kitchen. I had to have a whole bunch of stuff done in my home. Insurance paid for a lot of it and then, my home insurance paid for the new water heater. I also made a claim on my air conditioner two years ago and they refused to pay to repair or replace it, which I was not happy at all about. I battled it out with the agent for a while.

I’ve had Sears for a couple of years and although I haven't had to use them very much, I keep them as a service provider because I want someone available in case something goes wrong. They came out on one occasion to repair a leak and I had no problem getting them here.

Our air conditioners went out and we have a two-storey house. It was easy to submit the claim with TotalProtect and we had someone come out the next day. They suggested that we replace the air conditioners 'cause they were in bad shape. Then they checked our furnaces and they needed to be replaced as well. They sent the salesman that talked to us about new ones and he gave us an estimate that we thought was really out of the park.

TotalProtect's claim process has gotten easier over the 10 years I've been with them. There's the automated process or you can do it online. For a recent claim I made, someone came out over the weekend. If it's not including the weekend, someone comes maybe two days at the most. The tech was good. As a matter of fact, it was our second time dealing with that same company. TotalProtect has been pretty good.

Submitting a claim was difficult at first when you sit there and try to call constant phone calls. The technician knew that I needed a new water softener right away and he even told me when he was fixing the thing that it was old. So I tried to file the claim with HMS Home Warranty. I already met my deductible in the first year but they told me that I had to wait until after May 25th for my new contract to get the water softener. But when I called to place the claim, they were telling me that I could have had it done in the first year. Everything else has been fine.

A friend told me about Cinch Home and I went with them. I'm a single person, so it helps me not have to look for somebody when I have an issue. I can just call Cinch and they can make a referral. So far, submitting claims has been very easy. I call Cinch and somebody comes on the phone. Sometimes, they'll make the call to the contractor for me and other times, they'll give me a number to call. The reps have been very courteous in answering my questions. I had a problem with one vendor for my hot water heater. We had that vendor set up to come but then the tech didn't show. I then got a lady from Cinch on the phone. She told me that shouldn't happen and worked with me tireless to get somebody else within the next day or so.

When I've submitted a claim to Cinch, I haven't had any problem doing it. However, some of the contractors are good and some of them are not. I had some bad experiences with some. The last time that I had a problem, I called Cinch and told them what was going on. They sent someone out to take care of the problem, and then they gave me my money back. Last year, I had to have a compressor put in my air conditioner. I only ended up paying the $100 deductible and that was it. If I had to buy a new air conditioning, we know how expensive that is. But I didn't. I'm happy with Cinch.

I had a dishwasher problem one time and the guy had to come out three times. But it had nothing to do with TotalProtect. It was just that the guy didn't know what to do. But other than that, as far as me calling in and getting service, I have never had a problem. Every time I've called, they've gotten right on it. I've had good service. I'm very satisfied.

I've had total TotalProtect for a number of years. It was on when I bought my house and the mortgage people left me a message that they were the better ones. The only complaint I have about TotalProtect is the price. It’s going up and now, that we're in Covid, I don't have as much money as I used to. Other than that, I'm good with it. No matter what breaks down I call, they put me in touch with the right people to help and I haven't met anyone that has not been professional.

I wasn't happy with the other company and changed to TotalProtect. They’re a little bit higher but they follow through more with the service. I do my claims over the phone and I have no problem getting hold of them. The contractors have been very professional and I have no issues at all with them.

Submitting a claim to Cinch was easy and quick. We called the contractors' number and they responded right away. They couldn't help us with the issue though. They said they couldn't fix it, so they just issued for a new part. They said, "You have to replace it." Cinch offered credit towards a purchase that they will give. Whatever they did was really good.

There was an electrical shortage and HMS Home Warranty sent someone out. He was here on time and fixed it and now it's working. It took him not very long to fix. It was about half an hour. He had a mask on and gloves, too. The only thing is it takes too long to get people here to fix stuff. Last year, my AC went out, and it took someone two weeks to get here to fix that. I've used HMS for something else, and it took a long time to get here too. HMS could improve the timeframe. Otherwise, they're great.

I had some service done for the garbage disposal and that worked out pretty well. But then, my hot water heater went out about a month ago and it took about nine days to get a repair. I kept calling the contractor and said I needed them that night because we're senior citizens and my wife is bedridden. We have to give her a bath every night before we put her back to bed. I talked to three different people and it didn't seem to bother them. They didn't do anything about it until finally, I got one gentleman. His name was Carlos and he responded pretty well,. He got things done and the next day, a gentleman came out to look at the hater and give his estimate.

TotalProtect was offered through my mortgage company so I went with it. I only used it once and the claim went pretty easily. I started online then it went to the phone. They assigned a technician firm. I called them and got an appointment. The guy that came out was very good and professional. This was for replacing the garbage disposal and he had one in his truck. The work was done within a few days. Everything went pretty well.

Their work is excellent. Usually, when something breaks, they have to come out and fix it and so far so good. I do service orders on the phone and the process goes well. The representatives are very nice. The contractors have all been very courteous, kind and thorough as well. They’re always on time. If they'll be late, they always call.

I'm satisfied with the service of TotalProtect. The contractors that come out are good too.

I like their prompt service. It's been pretty good, good response. Their contractors have been all good. Everything's been good.

There were several people in our neighborhood that had TotalProtect. One person that lives directly across the street had them and when they had some issues, they were very impressed with how quick they got back with the things that they paid for that TotalProtect actually covered. But in my experience, after a certain hour, the quality of customer service isn't as good and I don't know if it's because of the people who are really involved in doing a good job that are there during the day. That's one of the hardest times to call because we work and it's hard to get in touch with somebody. And when we do it, we have to go through the entire process every time we call.

I had HMS Home Warranty when I first moved here in '16, and then I just recently got them again like in February. One of my friends had told me to go with a different company. Then one of the technicians that came to my house and did some work said he was only affiliated with HMS. His name is Robert. I've had him do work prior to this year. Because I really liked him, I appreciated his service and he's very honest, I ended up getting back HMS because of him. This year was my first year using a contractor besides him. They were good, too. Robert gave me a referral for one of the guys. I've had a plumber come out as well, and everybody was pretty professional.

I’m really very satisfied with TotalProtect. The process to submit a claim is pretty good because they tell me who’s gonna contact me and when, and the information is accurate. The first time I used them was for a water heater. We had some difficulties. The vendor wasn't real clear about what he could do and when he could do it. In fact, I got so frustrated with them. I said, “Don't bother coming back.” I went out and purchased another water heater and installed it myself. When TotalProtect followed up with me, I told them what had happened. They did offer to reimburse me up to their maximum amount which covered the cost of the water heater which I thought was fair.

I looked into getting a home warranty for peace of mind. If something happens, I don't have to be the only one to cover the expenses. I got Cinch and the claims process was easier than I thought. I went online and same day or the next day, service was scheduled. The contractor came and worked on my stainless steel refrigerator. They were proficient and professional. They knew what they were doing. If they didn't know what they were doing, then they wouldn't be coming back here 'cause it's everybody's waste of time. The guy tried to lessen the amount of money spent, which I can understand. If an option didn't work, they had another one. The first option didn't work. He came back the next day or a day after they got the parts in and put it in.

We haven’t had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have had our policy for almost two years. We bought the premium package so we would have the best coverage for when the unit finally broke. As soon as the unit broke, I called and they sent the repair man out the next day. He said the unit was old and called it a “rust bucket”. He told the warranty company that we needed a new unit. Too old to fix. The warranty company is disagreeing with their own repair guy and claim all I need are replacement parts but since the unit is so old, I am responsible for the rest of the parts in order to upgrade the whole unit to brand new. Some of the parts that they say I have to pay for are things that my policy covers. It’s obvious that I need a whole unit, and that’s why I was encouraged by my realtor to purchase the warranty when I bought the house.

I had a guy come in and fix the dishwasher. He was really good. He was the one who told me about Sears Home Warranty. I'm currently working with them now to figure out getting a plumber because Cinch doesn't have a plumber out here in this area. Cinch told me that I can call an independent plumber myself then pay for it, and they can reimburse me. The company that they suggested never returned phone calls to me or to them.

When I have a problem, I'll call TotalProtect and they'll give me the number of the company who's gonna come out. Then I've worked with them from that point on. I don't have any complaints about what they do. They seem to be pretty good. Otherwise, I would have moved on from there.

TotalProtect was one of the more affordable home warranty companies that would cover most of the inside of the house so I went with them. It was quick when I submitted a claim. The contractor came, looked at some electrical problems that I had and fixed them all.

One of the people I worked with had it and they told me how good it was. So I looked it up and decided to go with them 11 years ago. It was a little cheaper back then. I liked what it said and what they would do and how they would do it. Before, you used to have to call in the claim. But now you can just go online and they give you a number and a name right away and then you call this place. Their claims process was pretty simple. It gave me the name right away and I called right away. The company that they gave to me could use some improvement. But other than that, TotalProtect was fine.

TotalProtect has been a blessing. It’s been working out great knowing that they've got everything covered and whenever I have to put a call in they don't put me through a lot of red tape. They get right to the source and get it covered, and I'm on my way. That's what I like. Filing a claim is not difficult at all. I’ve had some extended warranty on some furniture that I purchased in 2016 and they put me through the most complicated process of sending out a claim. It was uncalled for but I didn't have to go through that with TotalProtect. I've been very pleased with the contractors too. I like the fact that if you have 2 or 3 issues with 3 different appliances, they'll take care of it in one call for one price. They don't charge you 3 times that. That's one thing that I really am impressed about and it's one big plus for me.

We've had TotalProtect for five years and we've had good experiences with it. When something breaks, they send somebody. We've gone through two washing machines. I don't know if the first one they gave us was a lemon but it went bad right away and they replaced it immediately. When submitting claims, I prefer to talk to a person because the automated service just gives you whoever so you don't have a choice and some of them are not good. I remember in the beginning, you would have a choice on whether this or that company. That’s the way it used to be but not now.

The first claim that we made looked like HMS was doing everything that they could to get out of paying for it. It was really obnoxious. It took a phone call from my real estate agent to HMS who said, "Look, I recommend you and I engage your services for all of my clients. But now you are doing a disservice to my client." Ultimately, they ended up not paying a full claim but they made a contribution to the claim that we had made. So they partially made good.

I'm very satisfied with TotalProtect. I haven't had a whole lot of claims but when I did, things went really smoothly. I've requested a service by phone and online, but my preference is to call in. So far, I submitted claims for my kitchen stove and my air conditioner where they sent and recommended the local people that were not on our list of service providers. They should have a wider variety of service providers, but the contractors that they sent out were both good companies. They both came out quickly and their prices were reasonable. I had to pay for some of the work done, but TotalProtect gave me money towards a new item.

When I call TotalProtect, they pick the contractor. But I can make a name request for whom I want. As long as it's in that pool of contractors, whether it's AC, heating, plumbing, or electric, I can pick that one person if they are there. I pick the ones that I want that I know are gonna be good. I have two good ones, Reliable Heating & Air and RT&T Plumbing. I use them all the time if I ever need something good.

My sister recommended Cinch and I'm doing good with them. I had to make one service call for my microwave and they were right on it. A couple of days later the man came out and he gave good service. He ordered a part and it came like he said it would. They came back out when they said they would. Everybody was nice and I haven't had any problems with them.

TotalProtect is quick to respond to any call that we make with regard to any issues we have with our home. The people that they've sent out to make the repairs have been good at what they do, thorough, polite and always make the repairs that are necessary. If there are any problems, we call and they'll be right back. TotalProtect replaced our microwave, dishwasher, both of our heaters for our house, garage door opener, water heater and clothes washer. They also did repairs on our refrigerator. They did work on our cooktop range and on our clothes dryer as well.

When the air conditioner broke, the guy they sent out said it needed to be cleaned. It was $1,295 but that was not gonna fix the problem. When I talked on the phone, I asked how would they get the problem fixed? They said it had to be a mechanical failure and not neglect. So I didn't know that the thing needed to be cleaned like it needed to be cleaned. The main thrust that we had in the contract was to cover the air conditioner. Some of the contractors they use are these no-name companies that come up. They never have parts. The tech came one time, diagnosed it, and then I had to wait for the parts to come in. He came back and fixed it.

Cinch has been a great service thus far. We haven’t had any problems at all with them. One thing I was gonna call about was the last service that we had. We received a new washer and we didn't notice until several weeks later that this washer is a new type washer. It’s a GE. We noticed that it gives an awful smell after it washes later on. My wife and I was coming down the stairs one night and wondered what was that foul odor. We kind of almost tore the house trying to find the odor. It was like some type of rodent had passed in the house so we came searching, moving everything back and found out it’s the washer.

Cinch got me a new washing machine, which I was very, very pleased with. But I have a lot of problems with my freezer on my refrigerator. The contractor has been here 6 times with new parts and it's freezing up again. I haven't called them about it but I feel like they're just gonna keep putting new parts in. It's supposed to be a no frost freezer but this big, thick ice forms in it. I don't know whether I should even bother calling. I'm not pleased with the times they keep coming and sticking new parts in, then they have to come back again and again and again. I pay a monthly fee on the policy which is $39.95 each month. My brother teases me and says I can buy my own refrigerator for what I'm paying Cinch because I've had them now for 4 or 5 years. But for my washing machine, we only had to call them one time. When the man came, he said it could be fixed, but it would take $600 and I could probably get a new washer for less than that.

Submitting a claim with TotalProtect has been pretty easy. I just do it over the phone. Sometimes it's tough getting a person online, but they usually get the claim in. Some contractors are better than others though. I had one work on the plumbing the last two times and he was pretty good. However, I had an issue with my dishwasher. It leaked into the basement. I was told that this could all just happen again. They insisted on fixing it and I didn't want to have a fixed dishwasher that could only do the same thing again. So I went and replaced the dishwasher. It cost me a lot of money to take care of all the damage that was done. I paid them money to come out here and they never did anything for me. They could've given me some credit towards the work they were going to do to fix it. But they ended up just charging me the deductible and did nothing. But they helped me with my air conditioning, my heating, my refrigerator and my blower over my microwave.

Cinch Home's customer service has been good, but I've submitted a claim with them and it didn't do much good. I had an icemaker go out on a refrigerator and they played with it for about five months. But they should look into that icemaker thing a whole lot more deeper. Then the compressor went out in the refrigerator, and I just got rid of the fridge and bought a new one.

I got pissed off at Choice Home Warranty and fired them and hired TotalProtect. I've been in this house for 20 years and over the years, I've developed relationships with my electrician, my pool guy, my appliance guy, my heating and air guy. My regular maintenance guys operate more thoroughly and efficiently with TotalProtect. Choice Home Warranty wanted to find every reason not to agree or disagree when my tech call them. My AC guy that's been coming out here for seven years was the one that recommended TotalProtect. His group of guys that look out for my heating and air conditioning system got all the bells and whistles. They have all the computers and the new technology and they are very up-to-date modern guys.