Cinch Home Services Reviews

I came across Cinch and called them. Anytime I've called, they've taken care of it. The contractors were great. I've had claims for the garbage disposal, air conditioner and our dishwasher. They fixed them all. I'm very satisfied.

You just call the TotalProtect number and the operator comes out and you tell them what problem is, and then they contact a service provider. The service provider contacts me and they come out and take care of the problem. It has been a good experience. I've had several things done to the house under the contract, and the last one was with my AC. First, the contractor came out and switched out a motor on the condenser, and that did real well for a while, and then it was obvious that the unit was going out because it started making a loud noise. So, I recalled TotalProtect and they called the service provider, and ordered the parts. Since I live on the coast of Texas, they gave me a condenser that is pre-treated with a special rust preventative in the paint, so the condenser unit will last a lot longer. I appreciate that. I had to pay a $125 deductible. That's peanuts when you consider the cost of new AC. That's one thing I like a lot.

Before, when you call them, you get them immediately. Now, you can call and call but it's hard to get them. For almost two years, I will have situation and I will call them but nobody will do anything. Not everybody likes to go online and see the form. It seems like that's what they're trying to push for. But that's the only problem I've had being with them for all these years. The last situation I had with them was with the AC. The contractor came out and checked it. The guy fixed it. The other stuff was our fridge and when the tech came out, he said there was a lot of stuff that got missed in there. When the guy came to fix the AC, he went to the panel and the fridge started working. So you cannot tell me again that it's a part that is missing. So, since then, it has been working without him changing the second part that he wanted to come change.

I've been with TotalProtect for at least eight years. The online way of submitting a claim is better than calling. You can do it online at any time of the day. I’ve had service calls for pretty much every appliance in my house, my refrigerator, washer and dryer, air conditioner unit, and each time, the contractors were all professional. My washer replaced but the quality of the new washer wasn't as good as the previous one. I understand that it's a replacement. But it could be improved. Other than that, everything else is good. It’s extremely beneficial to have a home warranty and I have recommended to everybody to have one.

I've had TotalProtect since 2003 and its services have gone down over the years. It's not as good as it used to be with the long wait times, transferring all over the place and speaking to people who can't even speak the language correctly. When I speak to the office department of TotalProtect, it's sometimes very difficult to understand the employee's dialogue or diction because some of them are out of the country. At one point, I even had one of the employees screaming at me. That person wasn't very professional, so I didn't particularly care about that. But other than that, I have been getting authorizations on the few problems I've had.

Everything went well with my claim. The contractors checked my air conditioning system and they were fine. I was very satisfied and I was happy with what they did. I would tell my family and friends to use Cinch Home Services.

I've had Cinch Home Services for five years and it has come in handy and it has been cost-saving. We had an issue with the air conditioning and the waiting period wasn't that long when I called to submit a claim. It was very easy. The call was automated so it was quick. Then the technician came out pretty much the next day and fixed it. So everything worked out fine. The tech explained everything and he was good. He's better than some of the ones in the past. He had on his mask and he stayed six feet away. I haven't had any more problems since.

They are very trustworthy and submitting the claims have been good. I've had the warranty for so long and there were some services I forgot that was even covered and paid for it, and only to find out that I could have gotten a discount. But for the services that I've used, it has been good, except for the one incident that I reported. It was horrible. Some stipulations can be inconvenient. My refrigerator didn't get fixed for three months and we had diabetics in the house. The stipulations were the procedures of the company and how they have to go through different levels to get approved. They have this thing called "accelerated claim." So you have to go from a claim to accelerated. They told me that until they could get this fixed, they would send us a small refrigerator. But it only held one thing or eggs. It was crazy. But they eventually did send me a check to replace it after 90 days of it not working. So that's where the satisfaction comes in.

I've had Cinch for four years and I've probably done three claims. I usually call and I hear back within half an hour. They’ve made it fast and easy to get issues solved in your home. They’ve done a good job. I had a hot water heater malfunction, a bathroom leak and a couple of other issues. I just submitted a claim and then, they assigned me a company. The contractor came out within two days every time and they did well. I had one issue where Cinch tried to send me somebody who weren't on Better Business Bureau and they had terrible ratings. I asked Cinch if I could get a different company and they sent me a better one within a day.

I like the contractors that have been out. They’re usually very good. They're very knowledgeable and they have a lot of their own experience doing other stuff. We’re in this small area so we get the same guy. They seem to know what they're doing and they're willing to come back if it didn't work. What I don't like is that when I go to file the claim online with Cinch, there's nowhere to put anything about symptoms. So, they often don't have the parts. If I could say, "I am getting this error code even", they could say, “Okay. I know that that's probably a bearing. If I don't have that, I'll check my stock and make sure I do.” Then it takes them six weeks to get back, especially right now and that's not just with the home warranty. That's the regular Sears repairs too. They have the same setup.

We've had Cinch for four years and we're happy with them. I made claims for the washing machine and the dishwasher. We called them and they gave us a number. The reps were all professional.

I found TotalProtect through the Pentagon credit union and I’ve had them around for six years. The last time I called, the guys couldn't make it for about five days. I called back and I said that can't happen because it’s too hot. So, they gave it to somebody else that came out here the next day. So, I was surprised. That worked out very well. I pay through my credit card once a month and so far, I haven’t had any bad experience with them. I have been doing good with them. Submitting a claim is simple if you call up on the phone. I can’t do it online because it takes forever. But if I call them on the phone, I get through somebody. They give me a claim number and a company to call.

I always submit claims online and then I usually get an email right away and a call within 24 hours. We have replaced the water heater and a garbage disposal. I also had a couple of little fixes on our air conditioner. There might also be something with the refrigerator a year or two ago. The contractors have been nice. However, I would like to have more access to contractors. There was one time a few years ago on the garbage disposal where the guy was not able to get here for a week. But then, I called TotalProtect and they ended up sending somebody else a couple of days later. I recommend having a warranty. It gives me a peace of mind. I'm sure I won't incur thousands of dollars in bills.

It was my first time using the service and I got good response. I called them and they were great. They worked with me completely. The contractor was out here in a timely manner and got exhaust fan fixed. When the guy installed it, it was very, very quick. I was very satisfied with who I got. They were awesome.

When you buy a home, you don't know what you're getting sometimes, so getting a home warranty is more of a safety to make sure that there are no major expenses. I used to call Cinch Home when I have a claim but it came to a point where you have to wait a lot, so I do it through their automated system. Then, they send a notification of who to contact to schedule an appointment and you contact whoever the vendor is that they choose.

Everybody has been great. And then recently, I took the payment voucher because I wasn't satisfied with the stove that I could have gotten in replacement. My stove can’t be fixed. I got a new stove and a new dishwasher. Now, we have a refrigerator, washer and dryer, so I’m trying to figure out whether it's worth spending the money. I'm just about to retire and I'm trying to figure out what I can cut out of my budget.

Submitting a claim through Cinch was easy. I didn't have any difficulty. The problem was the AC and their tech got it the first time, but it took two weeks. 95 degrees in the house for two weeks was interesting. But it was nothing they could do because with COVID-19 hanging around and not enough people working, they were backed up.

Updated on 9/10/2020: Order #**. Again This whole process started 7/13/2020 when the tech was told parts unavailable , Microwave would have to be replaced . After many complaints , being put on hold on the phone for hours, disconnected or passed off to someone else, I finally received an offer of $200.00 to buy a microwave. I ACCEPTED. I was told it may take 10 days to process. That has been over a month ago. You do the math. We have paid $79.99 a month and (Sears Home Warranty) or Sub-Contracted Cinch Home Warranty is still going to delay , delay, Delay . Meanwhile we have more than paid for the microwave. Please see my previous complaint & its easy to see why Sears has filed for bankruptcy. Don't trust this warranty plan it is nothing but a scam.

My air condition wasn't putting out cold air. So Sears came out in May. They put Freon in there and it lasted until July. My air condition went completely out so they came out again. The technician said that he had to order a part. When he was supposed to come back out again, he ended canceling my scheduled appointment the day of, and I wasn't pleased with that. Now, I need my air condition outside to be replaced and Sears is who Cinch is dealing with. I've been without my air conditioner for about three weeks now.

I've had two claims in the last month. Overall, it's very easy to make the claim. Unfortunately, this last time when we were told on a certain day that the contractor's truck broke down and they couldn't come until the next day, and we were without a refrigerator. It was three days. Dealing with them is okay. You can do it online or on your phone, so that makes it very easy. It's just unforeseen things with getting people here, though. But then, once that gets past, then that's okay. Cinch has provided the service that I expected of them so far. I just gave out their name to a neighbor just recently. I recommend having a home warranty for all your appliances.

I was looking for a new home warranty service and my cousin who had TotalProtect for a while told me that she was pleased with them. So I checked them out. Their reps were good and professional. They took care of my needs right away. TotalProtect gave me a reference for people for my air conditioner claim. I called whoever they told me that they were sending out. Then when the service technician was here, I asked if I needed to do anything and she said that they would take care of it. The technician was pleasant and professional. She fixed it right away and told us to call her back if there were any issues. Everything has been good with Cinch so we'll stick with them for a while.

Submitting of the claim was very easy on the app. Then I reached out to the companies that they recommended and they came out and fixed the issue. I've had three claims this year for three different things and it's been very good. The contractors were very professional. They came, assessed the issue, and fixed the problem, and did not have to return. Everything that they fixed has been functioning as it should.

I had Cinch previously. I started it over again in September. Our experience submitting a claim with them has been horrible. First of all, when I have to call back once the tech leaves, no one calls me back. Then, all of those different prompts, it's hard for me to be able to get through with a live person to speak with someone. Then when I finally get someone, it’s someone from India. This has been ongoing. Years prior when I had them the first time and when I had to file a claim, I had the same problem.

One of the service people who came out here told me about Sears. It was working fine and the service people were prompt, courteous and thorough. But I had to terminate it because it didn’t look like I was getting the benefits from it. $50 a month was expensive and with the way the world is right now, I figured it wasn't worth continuing.

It has been a good experience working with Cinch. I go online when submitting claims. It’s fairly simple as long as it’s straightforward. But in order for you to cancel and make a change, you have to call in.

Going through the Cinch website is really easy. But there are not that many contractors here in the city where I live so they come up from outside of Nashville in three or four days. We had some plumbing issues and most recently we just had our air conditioner replaced. The AC replacement went really well but it took about a month thanks to the Coronavirus. It was not so much due to the contractor themselves but due to shipping and the parts people.

I was with a different warranty company and I wasn't happy with them. Then, there are a lot of vendors with various companies, and one vendor told me that he liked Cinch better. So I ended up switching to this one. I've been with them for several years now and I've been happy. However, the issue about getting ahold of somebody is not good. They don't have anybody there that can help me with claims and I didn't like that part. It's when you hold and hold to try to get to talk to somebody about your claim, and they say, "You can file it online," and then they hang up. Sometimes, that doesn't answer all my questions. Sometimes I have a question or something that just applying online isn't gonna cut it.

We were having problems with our air conditioning system and unfortunately, Cinch couldn't find anyone here in the Savannah area that was working under the TotalProtect plan. They finally sent me an email saying that they wanted me to see if I could find a contractor who would be willing to take a third-party payment. I called 10 different people and nobody wanted to do it. They said that it wasn't that they wouldn't get paid but it takes so long to get paid. I had no choice because our electric bill was going up $100 every month. And it's not cooling down any in Georgia. I just had somebody to do it and Cinch wouldn't reimburse me any of that. But I don't think that was fair because it wasn't my fault. They have replaced different appliances and stuff but I'm really upset about the air conditioner claim.

TotalProtect's monthly cost and the deductible that we paid when someone came out were cheaper at the time that we changed to them. It used to be $75. But now it's $125. The issue I had with them last year was that they lied and so they didn't cover my air when it wasn't working. I was pregnant and it was hot in Georgia so I just went and told my husband to buy a new air conditioner ‘cause I wasn't about to deal with TotalProtect. This year, I had an air issue with my other unit at my house. It was the same issue as the other one and they fixed it with no problem. As of now, I'm happy with them.

We bought a refrigerator from Sears and the compressor went out. The Sears people were sent and they laid out for us what they could offer us with the home warranty. We've been pleased so far. I've submitted claims online and it's super simple. Also, they've been super easy to deal with. We've had past home warranties before that were kind of a nightmare. But with them, everything has been handled great so far.

My aunt had someone tell her about Cinch. And then, she told me about them. I love them. When I submit a claim, it's priceless. They do everything for me. They work any issues that I may have. My experience just depends on the company and the service technician that they send out. Once we got the heating and air technicians going, they were okay. They're out at Sumter. The AC is now working. But I wouldn't want them again because they communicate with the company and won't communicate with me until after I cancel the services. And then they would send an email saying, "I'm on my way" or a text message. But they didn't even communicate with me. Other than that, Cinch is a wonderful service and I really do appreciate everything that they do.

Our warranty service was transferred to Cinch. But it has been an extremely difficult experience. We have been without air conditioning in our upper level for two months now. It may possibly be fixed at this point, but the weather has been cooler so we won't know if it can handle the heat. If the repair actually works this time around, I should not be without my air conditioning in my upper level for the entire summer.

We had a refrigerator and a dishwasher repair last month. I gave the highest rating to the contractor because I was very pleased with the work. However, the refrigerator’s line leaked again and has now caused thousands of dollars worth of damage because it flooded my kitchen and the basement. That ended up being a terrible problem. I contacted TotalProtect yesterday and they sent a different repairman. We got the water turned off and a general contractor was here taking pictures. TotalProtect gonna sort things out but I’m overwhelmed right now.

TotalProtect is a good program. I didn't have any difficulty with submitting a claim at all. I had an air conditioner problem and they helped me with that. I had a bad plumbing problem and that was taken care of too. The contractors were fine. They were prompt, very helpful and I had no problem with them.

Short version: be prepared to wait months for things to get repaired and be prepared to spend hours on the phone with Cinch and don't expect them to replace anything. Long version: when my wife and I bought a new home, our real estate agent convinced use to get a home warranty through this company which we thought was a good idea, but it turned into a complete nightmare. In the year we had the warranty we filled 4 claims. The first two were issues that were fixed in less than 5 minutes and cost us each the $100 deductible, oh well. The third was a claim for a pool heater. The technician assigned called us and said the didn't handle those kinds of claims and told Cinch not to contact him for them but he continued to get requests for service from them. Called Cinch and they assigned a new technician. He came out, we gave him the $100 and then we never heard from him again. After a month we called him back and he told us he was having trouble getting the part. We called the company and they said they would contact him. . . nothing. Another month and the same thing. After 3 months Cinch finally said we could find our own company to fix the heater. We are still in the process of figuring that out. Our fourth claim was for our dish washer. The first technician came out and thought it might be the pump and so a week later he replaced it. The problem didn't resolve. We called Cinch back and they assigned the same technician but he called us and told us to call Cinch back and assign a new technician because he didn't think he could fix it and we needed a second opinion. A new technician was assigned and came out, he thought it was something else and attempted to fix that, still didn't work. Called Cinch again and they reassigned the second technician who called me and said he couldn't fix it. Called Cinch again and they said it was being reviewed by the claims department to see if we could get the dishwasher replaced. Waited a week and called again, was on the phone for half an hour and asked to get transferred to a supervisor, waited another 15 minutes only to have the line go dead. Waited a day and called again. This time I was on the phone for over an hour, finally got to speak to a supervisor who said that they could someone out for a second opinion on the dishwasher. I told her that we already had two people come out so it would be a third opinion. She said that since the second technician was unsure what the problem was with the dishwasher a third person would need to determine the problem to see if they could replace it. It has now been a month without a dishwasher and 3 months with out a pool heater and hours spent on the phone and $200 in deductibles for things that haven't been fixed or replaced.

We've had Residential MD for 15 years since we've been in the house. They're good. I've used it for my appliances and the contractors have been good too. I usually call in my claim and the reps are very kind. They should always enhance their customer service though.

Except for a couple of occasions, our experience submitting a claim to Cinch has been fine. One occasion, I didn't explain myself well enough to the lady that I was talking to, to have somebody come out. By the time the tech came out, the tech told me that I didn't qualify for the service and I still had to pay the service call. Then another time, we called in, and because my husband had attempted to fix the problem, Cinch refused to accept the claim. But other than that, we've been happy. The contractors have been very good. Overall, we're very well satisfied. We've never thought to drop Cinch. We've had other companies approach us for homeowners' insurance and we haven't gone with them. So far, Cinch has met all of our needs.

I recently used Cinch for a heating and air problem. It took a little longer than I would have liked to get scheduled and get the service. It was about five days to get it serviced. I thought 48 hours would have been pretty reasonable for heating and air issue. The claims process was all online and it was a little bit limited. That was kind of one of the things that potentially led to slower response. There was no higher priority kinda thing for heating and air issue. It was pretty vanilla and pretty transactional with no follow up. But the folks that came out were very good and did a good job to fix the issue. They went into the attic and replaced a fuse up there that had blown that I never would have found. The guy was very courteous and professional and knew exactly what to do.

The old warranty I had didn't give me what I needed so I ended up going with another company. I wasn't displeased with the previous warranty company that I had. I think something just happened and they didn't support the mortgage company. So far, I've not had any issues at all with TotalProtect. I love TotalProtect. They're one of the best warranty companies that I've dealt with. I previously had a warranty plan with American Home Warranty and that was the worst company that I've ever had to deal with. They were not accountable for what they did. I have a very nice house and I've always had a very nice house, but they didn't want to pay for the warranty so they would have the contractors, in one case, to say that I lived in deplorable conditions, which is not true and never had been true for me.

We wanted to have a home warranty because having a home warranty is a little bit of a safe haven, particularly, if you're starting out. It just made sense. Submitting a claim with Cinch was extremely easy. I went right online, did exactly what it said to do. I received a text and phone calls and follow-ups on how the service was provided. I was immediately given someone that could help me. I called the company. They were very prompt in setting up the appointment. They were very thorough and answered all of our questions. They did a really nice job. I was very pleased. I sent a message back to our Realtor and thanked him. The warranty was on the lease and he suggested that it might be something that we'd want to think about when it was time to renew and it was good. Glad we did.

Sears is a great service and we just renewed. We’ve had them for two years now and it’s worth it. I told my friends to get it. Every time we have a problem, they respond as soon as they can. Sometimes, it takes a little longer for them to process the claim and sometimes, it's fast. It depends on the issue. Submitting a claim is a little complicated though when we call. Trying to reach customer service is annoying sometimes because the waiting time is more than 20 minutes all the time. And when you finally get someone to answer, the call gets disconnected. Yesterday, I was trying to call them and I tried three times. As soon as they say hello, they hang up. But if you wanna place a claim online, it’s fast.

First they were Sears but after they went bankrupt their named was changed to CCHS but their contracts were just as worthless. CCHS must be going bankrupt too as they have changed their name to Cinch. Great formula. Don't pay on your claims, change your name, don't pay on those claims, change your name again and refuse to pay for those claims. For a company with all 1 star complaints you would think the attorney general would step in but they are allowed to take peoples money and not pay claims. Under CCHS we had a preventive service agreement where maintenance service calls were being reimbursed but now that they are Cinch they refuse to pay back or pay for outstanding claims. They owe us $100 they refuse to refund, even though we had that agreement before. Bottom line. It won't be long before Cinch is in trouble and you, the buyer will get screwed too. Stay away, stay very far away from this plan.

I file a claim last Tuesday 8/4 for a leaking water heater and a leaking fault valve. A week later TotalProtect has not bother to buy the water heater. When I call the service company they are saying that they are still waiting for Total Protect to approve the purchase???? You call their customer service in Colombia, and when you request to speak to a supervisor they tell you that no one is available. I will urge anybody to NOT buy this crappy insurance, is not worth the hassle, these people take your monthly payment, but you you need them they provide you with the worst third world country service, if this is what you want knock yourself out. Please research other great insurance company before getting with TotalProtect. They used to be really good, I guess the new management ruined the reputation.

I've had TotalProtect for years and now that submitting a claim is being done online, it’s much easier. At one time I had to call but that was some time back. The last claim I had was for the air conditioning and the contractor fixed it. He was gone within 12 hours from when I placed the claim. For the most part, TotalProtect has been very good. I’ve had very good luck with it.

It’s comfortable submitting a claim to TotalProtect. I’ve done it over the phone as well as online. The contractors have always been good. I wanted the insurance for peace of mind and it has exceeded my expectations.

The experience I've always had with TotalProtect has been pretty good. But not this time. When they were not Sears and they were TotalProtect, I loved it. I don't like them now because they're not friendly. They have to demand $100 before they even come out. Then, I have to be here forever. They don't give me a time. I work and it's very hard for me to take off work to do this. So it's just a little bit harder, and it's not as nice as it used to be when TotalProtect was doing it.

I've had a very positive experience with Cinch. Submitting a claim is easy online. There are some lacking tools that would be nice for tracking requests, but it's definitely not very difficult. I've had a myriad of different companies come through because of a warranty call and they had all been very professional and had done their work the way they were supposed to.

It's definitely easy to contact Cinch and the service has been good. Their website is good when submitting a claim online. Their contractors and the quality of their work are good, too. But this last claim was not very good because I had to find my own provider, pay for it, and then wait to get reimbursed.

We had a hot water heater issue, and a couple of air conditioning unit issues, and a garbage disposal that they dealt with. They also helped us out with our heating unit. It’s worth the price. They’ve been good to me. If I needed something, it looked like they were there ready to do it. Our air conditioning unit was broken a month ago and my house was hot. I called Cinch and they were gonna use Sears initially but I called back and I said I couldn't do that. It was like 100 degrees and they had somebody out there within a day or two and that worked out pretty good.

It was pretty easy to submit a claim with Cinch Home because it was online. I did it with my phone and it was quick. The last one I submitted was less than a month ago and I was told to expect the contractor out the next day. But they were able to get there sooner and my experience with them was very good. It was very professional, very easy to understand, and quick. All in all, Cinch Home's service was efficient and reliable.

The contractors that came out were fine.

We have bought and sold in a 35-year period 27 homes. We moved often and we buy and sell. We know it’s always comparable to either extend to the new buyer or even for our self for protection to have the home warranty system. We started off with Long & Foster because of our Realtor that we trust and have used for years. She's a Long & Foster as well. Then when they convert it over, we just stayed with Cinch.

We had a house previously and we built this house. We couldn’t get in touch with the company that we had used before and when Cinch Home sent us information about their protection plan, we rolled with it. I’ve made claims on the air conditioner quite a few times and twice for our dryer as well as the garage. Everybody has been nice and most of the contractors were good. Last year, Anytime Heating & Service came out and the guy that they sent out didn't do a great job. But they did send someone the next week and he corrected the problem. So, I was okay with that.

The warranty is on a rental property and it covers stuff that keeps me from paying out of pocket. I had one heat and air unit replaced. It saved me about $4,000. It’d save me money in the long run. It's a 15% or 20% out-of-pocket. It's well-worth the cost. I’d rather pay money out every month for the coverage than get stuck paying a $7,000 bill at one time. The policy has changed now several times since I first started the company and it was aggravating. But in the last year and a half, I haven't had problems. It goes through quick. It used to be that when you got on the phone, you stay on the phone forever waiting on a connection. But they have really improved their quality service of getting things done. The technicians come out and do their job. I just explain to them what needs to be done and they’d do it. I've been well-satisfied with the quality of their work.

I had no difficulty with my claim with Cinch Home Services. It was very smooth transaction. Two of my electrical sockets didn't work. I couldn't figure out why so I needed an electrician. I went online and put it in my work order and within a couple days, the repairman was here and fixed the problem. He did a great job. I never received a bill. It was as perfect as you could get.

I have some difficulty submitting claims. In the first year, we had one issue with our dryer and that was resolved. It seemed like an easy fix. But now, we have an issue with our freezer and it is frustrating. We had a serviceperson come out last June 30th. They had to come back out in July because the problem was not resolved with my freezer. They determined they needed to order a new fan. The new fan was ordered. It took me weeks to get an appointment.

I feel horrible because the technician from Sears was supposed to fix my refrigerator and after they did, the new part started making noise. It started building ice again, which was why I called. The person told me he was going to be here on the 20th, which was supposed to be this Monday but they didn’t come. I called back and they told me to stop waiting because they weren’t going to come at all. They didn't give me a reason. I got mad because I was waiting for them for the whole half of the day and I needed my refrigerator to be done because my food was getting getting bad. I don't have enough money to be buying food every time. They gave me another appointment for today. So, I'm still waiting for them. Sears hasn't done their job and I'm paying for it.

Everything works well with TotalProtect. The only issue we've had is that when it comes to getting an air conditioning or a plumbing person, there are a few and far in between here. Months before, we had an issue and they couldn't find anybody. Other than that, we are very pleased with them. When I call, they respond as soon as I do most of the time and usually, the would call back. This past spring, we had a little bit of a problem with our air conditioning unit and they didn't take long to find a contractor. And the contractor was here when they said they were gonna be here. They were amazing.

Cinch's service has been lousy. We got a warranty with Cinch through TotalProtect for a hot water heater. It was covered. They dragged their feet so much, we went on and had it put in. I called them to tell them they can pay me back since we had an outstanding warranty, but I never heard from them. They said the claim was approved and they even told me how much money they would go take out the deductible, and I heard nothing from them. I called the person for a reimbursement, but I could never get them. I left a message. They never called. They need to do something about that. They even said that they’d go pay the installer if they’re the one who purchased it. But we had already paid the installer 1,200 some dollars. That is a lot of money. Their service is kinda sorry. I need to talk to somebody that can make a difference because they’re supposed to do like that when there’s something that you’re keeping up with.

I picked up Cinch Home Services two years ago after having them for seven years in Kissimmee Florida. My AC went down twice back then and I never had a problem. Their techs came out and did what they had to do. With them, I have a condition where someone comes to make sure that everything at my place is running correctly. I pay $200 a year, twice a year for that.

Our hot water went out on us around Thanksgiving and it took forever for the contractor to get around to us. When I had a problem with my stove, I've had people come here and I paid the $125 which is kinda hard when you're retired. They fixed it and they put in a new part. But I still have the problem with that stove. The first time that a contractor came out, the issue was with the front burner that would get high. It was dangerous. It would turn red immediately. It was a long time ago and then they came back not that long. Then they came back again and did the same thing again. Now, it takes forever to go on. They won't give me a new stove. If I keep spending $125 for them to change the battery, I can buy a new one myself.

I’ve had a warranty with TotalProtect for a year and a half and I’ve always been very satisfied with the service. I’ve only used them twice but it has been good. Submitting a claim was simple. I was having problems with the microwave and the contractor came. They had to order a part but they installed it yesterday.

Appliances and systems aren’t forever. Something’s gonna break down. So I felt that I needed to put myself in a position where things could get fixed. When I read the information about Cinch Home Services, it said that the company would fix our appliances or our systems, and if they couldn't, they would replace it with something new. This is the second year that I've had Cinch Home Services. It was very easy to process a claim and everyone was professional, courteous and informative. I never had any problems in terms of personnel, the workers, or the agents at the office.

Cinch Home Services is an excellent service. We had one claim with them and it worked out really well. We called up and told them what was going on. Then they set up the appointment. It was really easy and convenient. The technician was an excellent guy. He came out and fixed the problem. Everything has been working well since.

I have a Sears appliance warranty and so far, it is working out pretty well. The servicemen are professional and the work is reliable and dependable. But I am evaluating getting another service because there are other home warranty services out there that will cover the appliances as well as other problems like fans, AC and plumbing. I'm beginning to realize that I have an appliance warranty but not a home warranty. We could probably get more coverage for the same amount of money that I'm paying them.

I had a ceiling fan that broke and I called TotalProtect and let them know. The guy came out and said that he was gonna go to Home Depot to get another fan. He came back and he said he couldn't put my ceiling fan up because it's not in my house. He gave me his number if I want him to put it up, but he said it's not covered under my warranty. I wrote a letter online to the company and said that I wanted my ceiling fan fixed. I pay them automatically every month for God knows how many years.

DO NOT use this company nor Total Protect Home Warranty. In times past I have dealt directly with Total Protect Home Warranty with reasonably good service. My hot water heater went out two days ago. I just realized that they sent my claim to a third party company. When I call I am told that they are looking for a provider. I am been waiting two days for just a call with a provider to fix my hot water. Still no call from them and I have to continue to call them for updates (actually no updates). This is not a way to do business. Have they lost ALL providers in Oklahoma? It shouldn’t take this long for a resolution… RUN FROM THESE COMPANIES – Cinch Home Services, Total Protect Home Warranty and PlusOne Solutions. Spend your money elsewhere

Our hot water heater stopped working on June 26th 2020. I made a claim. The technician came out July 1st. They determined it needed to be replaced. I was thinking after the warrenty company approved it it would be a nonissue WRONG! For 2 weeks I was told they didn't receive the paperwork from the plumber. I called the plumber who assured me they had sent it. This went on for about a week or more. I asked the plumber to contact the warrenty company. They did and it magically appeared. For the next 2 weeks they said they were in the process of ordering it. I was then told it was ordered and it would be shipped to the plumber from home depot. Another week passed so I started calling the plumber to see if it arrived. She said they don't accept deliveries, they go out and pick it up and in order to do this they needed a PO number. I called the warranty company to try to get it. They told me they couldn't give it to me. By this time the plumber had had enough of them and refused to contact them so I called them and said the plumber didn't want to deal with them so they transferred me to someone who had the number. Again with me playing middle man I called the plumber with the number. I had to call the warranty company back to find out if they were delivering the water heater here. I was told no it when the water heater WAS ORDERED (yes it hadn't been ordered) it would be delivered to the plumbing company. Remember they were told weeks back the plumber didn't except deliveries. They said they would have it shipped to a home depot. After several more calls and several untruths from them I decided I surrender. They won. It has been over 7 weeks of waiting and quite a few tears not to mention the daily 53 mile round trip to my daughter's to shower I decided it was time to call a plumber. I called one yesterday who came out today and within 2 hours I am blessed with hot water. I have never in my 58 years have l had such a horrible customer service experience. I will admit I was rude a couple of times to them but my frustration over this got the best of me. Please with Everything I have I'm asking you do not use this company. I wish I would have took it upon myself in the beginning. If I'd of known I would have had to go through all of this stress and frustration I would have done it 5 or 6 weeks ago. I think I'm going to open up an account and deposit put my premiums instead of using this useless warranty company. This way I'm not at the mercy of their incompetence and greed. Which reminds me they wouldn't go any further until we agreed to pay over $400 for extra repairs which we did I think they called them modification fees. What a joke they are and what a powerful lesson I've learned.

The one thing that most people have problems with is not being able to easily access a person. When you go through and submit a claim, it automatically routes it to whoever they want to route it to. The last time I had to do one was for air conditioning. I wanted it to go to Flowertown Heating And Air who had my preventive maintenance. When you have one company doing the preventive maintenance and they're part of TotalProtect, you want them doing it. I didn't want anybody else messing with it. But the claim was automatically sent out but it came up with Flowertown. Cinch wants you to do everything, punching buttons or speaking into the phone, which is great if you have a simple thing but if you need to ask a question, it's difficult to get someone. But everything else is pretty easy and I've never really had any problems with them other than that.

Everything is good but TotalProtect takes so much time. Last week, I had a dishwasher issue and yesterday, the service company and told me that the part is going to come on Monday and they will come on Tuesday. So, it is taking me 12 days to repair the dishwasher. For the fridge, I waited for one month. They do the work but they don't do it on time. They have to do the service in one or two days. But that's my only disappointment and everything is okay with them. I’ve been a customer of TotalProtect for 10 years and this is the first year I got so many issues with them.

Cinch Home Services has been good since the transfer from Long & Foster. The providers they partnered me with were quick and professional and got the job done. We've owned our own home and rental property in the past. It started off with our rental property. The claims submission was done by phone call and then it moved to a mobile app that made it even faster and easier.

I've been a customer of TotalProtect for quite some time. When submitting claims, it is sometimes very convenient and I’ve been satisfied with the referral but other times, it has been complicated. I had a bad experience with them sending me a plumber who didn't know what he was doing and I ended up just getting another plumber. TotalProtect tends to follow up afterwards to ask if you're satisfied. So, I hope they take that feedback into consideration when deciding whether to continue with a provider or not. I had a recent experience where I had to call and they tried to send me the same plumber that they had sent me once before that I knew I would no longer do business with. So, I insisted that they refer someone else, and they did that.

Everybody that we've worked with thus far has been really good. When the contractor came out for our garage door, they observed distancing and wore their face masks. But I had one issue with the garage door because it wasn't fixed the first time. When I called back and I had paid the deductible, they tried to set me up with someone else. That person they tried to set me up with wanted us to pay and didn't wanna take our claim because they wanted us to pay another deductible. So that was kinda frustrating at first until they realized they needed to set me up with the same person that attempted the first repair. I called back several times and about three different people told me different things until finally I called back and got one person that said I needed to go back to the original repair person.

So on July 25th my water heater had a major leak, contacted the warranty service and was given a service provider, they were not open, but walked me through what I needed to do until they could come on Monday morning. On Monday July 27th they came and determined that my water heater needed to be replace. They started the process with Cinch Home Services home warranty company to get this done. That was 12 days ago from the day it started to leak. We are going on almost two weeks without hot water in our home, this is unreal! I understand that maybe, just maybe COVID-19 might have something to do with the delay, but really?? Seriously?? It is a paperwork processing issue on Cinch Home Services end and my service provider is waiting on Cinch to approve the water heater, I can’t believe the service we are getting from Cinch.....it is poor at best! This is not the first time I have had an issue with this company, last year I had my A/C go down during the hottest time of the season and it took them almost two weeks to resolve that issue for me. You would think they would cut you a break if they can’t get your issue resolved in under 5 days but they don’t. I am very disappointed with them and their overall service. I do not recommend this provider to anyone who is looking for a home warranty company, they will let you down.

I have been trying to get a plumber to fix a leak in my shower for the last week. They have re-assigned the technician 5 different times and 3 of those times it was the same technician who oringally said he can't do it. The previous 3 technicians were not in the range of my address. I am now waiting for a 6th technician to call me to schedule work for my shower. It's been over 2 weeks and for some reason, I can't get a plumber to fix a simple shower leak.

Long but please read..

My split ac/heat pump broke in May, 2020. HMS has sent three different service providers to repair/replace this unit. Two months later, it remains broken. I have spent countless hours on the phone attempting to resolve this issue, and have been forced to take significant time off of work. I question the integrity of this company and the competency of their service providers.

2 month I have open claim for my refrigerator and they are keep telling me that they have parts on order from Midwest parts, I called Midwest parts no parts was ordered by Cinch.

SCAM! SCAM! SCAM!...BUYER BEWARE.... I would not go with this company if it was the last one on earth. I wish there was option of strong dislike...or 0 stars. We bought our house and the HMS home warranty (or Cinch warranty) was added at time of sale. Our refrigerator malfunctioned recently and we had a major leak in the kitchen and water seeping to the downstairs neighbour's ceiling.

The garage door opener had a problem. I submitted a claim with TotalProtect and the tech came out three days after I requested the service. Other than that, I had one issue about my claim but that was with the contractor, not TotalProtect.

I like the security of having a warranty to get major appliances replaced if ever I have an issue with them. I went with Cinch Home and there was one time I had a hard time finding a provider because the one that was given to me had bad reviews and I didn't wanna deal with that person. Some of Cinch's providers are not major appliance repair companies here in my area. The last guy who came for my water heater was very professional. I've also had my AC unit replaced through Cinch. I'm happy with Cinch. I haven't had anything go wrong so far. It's just that I think when they did my AC unit, I had to pay a little bit more than I thought I was gonna have to pay but that's okay. I needed AC.

I've had TotalProtect for quite a while and I don't have any difficulty in submitting a claim. I had claims for my washing machine, plumbing and air conditioner and I feel good about everyone that I had that worked with me. I had no problem with any of them and I have told a couple friends about TotalProtect.

Anybody that has come to my house from Cinch Home Services. has been nothing but very polite, kind, nice, and professional. I had to get two new tops for my range 'cause the rubber gasket on it kept coming loose and they fell. I also had get a new garbage disposal. Then recently, I had a problem with my air conditioner. But when you call their number in Florida, you get somebody that you can't even understand. I'm old and I don't hear that well, and it’s been a mess trying to communicate with them down there.

The claim process has been pretty straightforward. But in my claims, there were multiple items that needed repair that were in the same category. I attempted to use the website first in both those cases but didn't really see an option to combine them to a single claim visit. So in both cases, I talked to the phone customer support and they were very helpful. They were able to resolve my issues pretty quickly and I was satisfied with the work that was done. So far, the quality of work has been good. The first contractor that came out was professional, timely and good with communication. We haven't had any issues with the repairs either. The second one was also fine. He was flexible and on time. So I've been happy with both those experiences.

I have been waiting a month to get service for my washing machine.They set up a company to do service,tech diagnosed over phone said he would order parts should be done in about a week It is now a month. Tech made 2 appointments never called never showed up I called CINCH and no call backs from supervisor no new tech scheduled and now have washing machine that smells of mold.They take your money every month but neglect the service part.They are the worst.

When I bought my house, SystemsProtect was already in the contract. The loan company paid the first seven years. After that, it became my responsibility and I just kept them. Each time I've had to put in a claim, I contacted them either via phone or the computer. I put the claim in and I received immediate responses. They then sent out reputable companies for whatever problem I had. So far, I've not had any problems. It's been excellent. And it's been 17 years. Everything that I've spent has been worth it. I hope that I don't have to put in claims often. But I feel like if I have to put one in, it would be treated as if I'm number one.

Submitting claims to Cinch Home has been very easy. A few months ago, I was gonna go with another company. My water heater went out and their repairman came and told me that I needed a new one. I got absolutely no help from Cinch Home which was why I was going to cancel my membership. It was hard to talk to someone about how I would go about getting a new water heater. I hadn't read the fine print so I didn't know how to get a new heater and how to get the money. I was really frustrated. I acquired a new warranty but Cinch was really working with me. They knew the problems I was having and they were very helpful thereafter. Now, I'm completely satisfied with them.

When you have a claim to submit to Cinch Home, you just go online and click it in. There are a lot of drop-down boxes of what appliance is involved and where the appliance is located, then you click submit and you're done. I've also never had an issue with any of the contractors. They've always been very thorough and if they can't fix something right away or they need to wait for parts, they're very informative about when they'll be back and when the part comes in. They also get the appointment scheduled according to my schedule, which is great. As for Cinch Home, I'd call them in the middle of the night and they'd be very responsive. I never had an issue getting anything fixed or replaced with them and so far, it's been a really good process.

My dad had been helping me out to take care of the house then he passed away. I thought a home warranty would be the next best thing and TotalProtect is working out pretty good. I've used them several times and mostly, I find they send out good people. Their contractors have been out several times to do the dishwasher. A couple of times, I got a new heater element and control box on my electric stove. My washer totally broke and they replaced it. I’m also having the garage door opener done on Tuesday. I've had some things done with the refrigerator and they sent somebody out to fix my toilet too.

Notified HMS 3 weeks ago that the refrigerator was broken. Repair company assigned and came out in a timely manner. Replacement part took one week to arrive. Repair company came 2 days later to fix. Part did not fix problem, they had to refer back to HMS. HMS found us "another" repair company. It was the same one who already came and was unable to fix. 3 days wasted. We're told by multiple representatives a variety of things such as, they guarantee a fix within 30 days or they replace the item, one even said 7 days.

So far, HMS has met my expectations. Recently, we had our sump pump come out and the contractor came out and replaced it. They were great. They were knowledgeable and timely, and they delivered great customer service. Submitting the claim was easy and efficient but there are 2 things in the process that can be improved. I live in between Cincinnati and Dayton, Ohio. In this case, the plumber was dispatched from probably 50 minutes away when there's a closer company within Cincinnati that could have potentially done the same thing. The second thing was, when a sump pump fails, there's not really a whole lot that you can repair on it. So having to go back and get permission to replace it took more days and time when you're already stressed out and have a flooded basement.

The last time one of Cinch Home's contractors came to fix my refrigerator, he slid it out in order to fix it. When I looked on the floor, there was a gash on my linoleum. I asked him if he put something heavy down and he said no. I told him that the gash wasn't there before and that it looked like he dropped something. He told me that maybe the gash could have been made when he pulled out my refrigerator. The tech should have felt that resistance when he dragged my refrigerator. I waited to see if he was gonna say anything or at least accommodate me in some way. He just said "bye" and left.

For the most part, my experience with Cinch Home Services has been good. But sometimes, submitting claims with them could be very difficult and some of the people they send out here don’t seem like they know what they should be doing. Still, that’s the only thing I don’t like and I just stick with them. They’re pretty much doing what they can do but they need to find better people to do the work.

Submitting claims with Residential MD is easy. I call it in and they are good and prompt. They respond every time. A couple years ago, I had a stove that was leaking gas. I called them and they told me to call my local gas company. My local gas company told me to call the plumber. I didn't know what plumber was involved with gas but the people from the company that supplies natural gas in the Houston area said there was nothing wrong with the gas line. The gadget was malfunctioning that was why gas was leaking. My biggest concern was not having complete coverage of an appliance that needed to be replaced. The main reason I have left them is because they really don't replace the appliance. I pay a certain amount and it’s kinda like they don't take care of it 100% if something needs to be replaced.

My experience in submitting a claim was good although the people are hard to understand. Many of them don't sound like they speak English as a primary language but that was the only complaint I would have. They were extremely polite and helpful, and they got the job done. I recently had to submit a claim for my air conditioning and I called on a Friday. They were able to get me an appointment through Sears but the rep gave me two options. She said that they could have one guy out by Monday and the other guy out by Wednesday. Obviously, I wanted my air conditioning fixed sooner so I chose Monday and they were on time.

Absolutely terrible customer service and response time. I am still without air conditioning. Its 100 degrees outside, I have not had AC for 2 weeks. All the warranty company is telling me is my claim is in 'research' and they cannot give me any more details or any time frame. I should have just eaten the cost of repairing the damn AC instead of living without for this long. I could deal with a week, in fact I even expected it, it is a warranty company after all. But two weeks and still not even an ETA, just downright atrocious.

I just had a horrible experience with TotalProtect and I still haven't gotten my issue resolved. I’m thinking about cancelling my service. I submitted a claim for my washing machine that went out. I called TotalProtect. They arranged for a company by the name of Alliance to come out and do an assessment. The gentleman came out. First, he didn’t have a mask. Second, he didn't have the protection for his feet. He didn't even introduce himself. He just came in and asked where the problem was. I said, “Oh, hi! My name is Virginia. Let me show you where the laundry room is.” I proceeded to take him in. He took the washing machine back and he was explaining to me that I needed a whole new motor. It took him about five minutes to assess it. He used his flashlight, looked under it, took pictures of the model or serial number from the back, had me sign something, and left.

I've been looking at other companies, and for the money, you get the best with SystemsProtect. I like their ability to help me and take care of things for me. I try calling in for my orders and I had an issue where it was a pain in the ** to get through to them, but I eventually did. I went back and forth between calling and submitting via online. Also, they need to act sooner. I had an issue two years ago with them. The message said they would take care of my issue in 4 days and I didn't have the time to wait. It went a lot quicker this last time that I used them though. Still, I should be able to speak to somebody that could help me and make a decision right then and there rather than wait and wait.

My sister and my brother-in-law were in American Home Shield but they're in a different state. So as soon as TotalProtect became available, I decided I would join this and financially, it's been a very sound decision. Everything is working out fine. They've also gotten a whole lot better in terms of actual responding time. It is now reasonably good. But when I first started, sometimes it would be three or four days before they would get a contractor out to check out my place and check out my complaint. But now, it's usually in 24 hours or so that they are actually on the scene.

We’ve been a customer for a long time, since 2008. HMS has been pretty reasonable as far as the price that we have to pay. We have automatically renewed our homeowners warranty because we have appliances and they do break. We wanted to have some kind of protection. In the past, it was always a good experience with HMS. However, we had a really bad experience with them last time. We filed a complaint and we never heard from them. This was one of our air conditioning units. The pump was broken. It was replaced by a company and that company placed a smaller pump so it's making a loud noise. We called HMS and told them that our previous one was not loud. This one is so loud that if you're sitting in a kitchen you can hear it. They said they'd get back to us and they never did. Now, it's been almost two months. When they give somebody a promise that they're gonna call them back, do follow up and do call them back. Even if it’s declined, at least follow up.

I used to own a house that I rented out and I had it protected by Cinch. It helped a lot with when the water heater and air conditioner went out. So, when I bought the house that I have now, it's new, but I still wanted the protection of the other things that is not covered by the homeowners. Also, I have always been satisfied with the contractors. I told other people that Cinch saved me some money because all I pay was the deductible.

Updated on 09/10/2020: I filed a claim related to my microwave. Since day 1 I have been conveying is brand new. When set timer it trips circuit breaker in basement after 3 or 4 minutes. I have had 3 electricians and 2 appliance repair appointments. Each stating it is the other companies responsibility. I do not choose the companies sent to my home Cinch does. This has been going on since June 26th. I was notified today that there is nothing wrong with the unit. They knew from the very beginning I reported as electrical if this was not covered why was an electrician sent out not once, not twice but 3 times??? I am beyond frustrated! I was told this would be resolved. I was just told they were going to get a manager then I got a thank you very much enjoy your day. Apparently after putting me on hold she forgot she was getting me a manager. Either way should be covered and shouldn't have taken 3 months for this answer. Trust when I say anyone I know looking for a home warranty I will tell them do NOT use Cinch!!

For months, we have been trying to get our home water softener repaired. We were told that there are no service providers in our area and our only option is to find a service company ourselves. We attempted to find a service company, but was unable to find one. The fact that the responsibility falls onto the customer is simply unacceptable. I spoke with multiple managers from Cinch's case management team and was just sent in circles. Again and again I was told that the only option was for me to find a provider (which I again and again stated I was unable to). We have been paying the monthly fees for warranty protection and yet when we need coverage under the warranty, we are provided with nothing. Please take this as a warning that Cinch will do everything in its power to avoid helping its customers.

The air conditioner was working fine one minute, and the next minute it just quit. I had a tech service it and he was very professional and considerate. He had on his mask and when he came in, he asked me a couple of questions, including where the box was. He was also very cordial, nice and smart in what he was doing because it didn't take him hardly any time to do what he had to do. He was here a very short time and he told me he had to put Freon in it as well as replace a part. Now, I'm very happy. It's been working good ever since and I am very relieved ‘cause it was very hot in here.

My home warranty is through Residential MD Gold. I've had them for five years now and it's okay. I got a new refrigerator, and they replaced my washer as well. My last claim with them was I had a regular maintenance on my air conditioner in June. I requested the techs because they did my service the last two times and this time, they were excellent. Last year, I also had a problem where they came out and fixed it the same day.

I've been with the company going back to the early 90s. It had a different business name at that time. The items that were listed that they covered were items that we had here in the home. Even though there was some warranty on it from the manufacturer based on the purchase of the product, it was to me a good choice in extending the warranty through TotalProtect.

Submitting claims with Cinch is usually very easy. They have done a lot to improve that experience over the years. They helped me with my washer and dryer, stove, air conditioning, and hot water heater. For the most part, the contractors have all been very good and professional. They get the job done. Just make sure that the major items are covered. Swimming pools is an additional coverage option. Some have that. Other than that, make sure that Cinch is reliable and that they get the job done.

We’ve had excellent service with them. They were TotalProtect before and then they switched over to Cinch but we haven't seen any problems. That's why we have stayed with them for so many years. The claims are answered right away, and we usually have somebody out within 24 to 48 hours. One time, the wiring on our refrigerator burnt out and they replaced the old unit with a brand new one. The only thing is it takes a few weeks for them to get the new appliances in when they're replacing appliances, so we were four weeks without a refrigerator.

TotalProtect is good. Every time I've had an issue and I call them, they send good people to resolve it. I've done both call and scheduled online and I prefer the online as well.

My wife signed us up for Cinch. We're working on the dryer now. The issue was the pulley. We used the contractor before and I like him. We have been waiting for a week or two for the parts to come in but it's fine. The tech was on vacation.

My experience in submitting claims was really good except one time. They sent some guy from Home Depot and he was supposed to check my oven out. He said, “I ain't gonna work on that. The wiring doesn't look right.” I told him to get the hell outta here. He wouldn't even look at it and we never did get it fixed. I went and bought another oven. But I like the plumber. He's been up here a couple of times and I haven't had any problem with them usually.

The pipe got busted and it messed up the wall. The contractor repaired the pipe. They punched a hole to get the pipe repaired. But the wall still remains to be repaired. They told me to call someone and get the estimate. But I'm just scared to call these days because of this COVID situation. So, I emailed letting Cinch know I'm not ready for anyone to come and repair right now. Otherwise, they are doing super. Keep up the good work. I'm very happy because they get me going.

Sometimes the contractors are a little slow getting there, but the process of submitting claims is easy. It's kinda hit and miss on the type of skilled tradesmen that you get, but it’s all right. The heating and air guy was real good. He did a couple of trips because of some warranty issues, and he's coming back again next Tuesday. I had an electrician come over a couple days ago. They’ve had to change a breaker on the outside box. They didn't like wearing masks so I kept my distance and they stayed outside. That was really the only issue there.

Years ago, I heard about TotalProtect through a friend, and I called up to inquire. I asked a lot of questions and then, a few months later, I decided that this might be a good way to go. So far, I feel great about that decision and I’m very pleased with TotalProtect. Recently, my furnace in my basement, with the air conditioning running, it was leaking onto my basement floor. I saw all of this water, got concerned about it and cleaned it up. A few days later, it was there again, so I called TotalProtect. Now, I'm dealing with the service provider (AMC) and the gentlemen came out and he looked at it. He thought maybe it could be the drain pipe that needed to be blown up, so he blew out the drain pipe and then he told me to call them back if that didn't fix it.

I've been with TotalProtect for almost 15 years in my house and it has been excellent. When I submit a service request, I call and everything has been all right. When they say the contractors will be out on a certain day, they'll come out a certain day and everybody’s been on time, in that time frame.

It's been almost eight weeks and our AC unit is still not working. I put the claim in on June 6th and TotalProtect sent out the initial repair company. The guy filled the coolant and left, and we had cooler air for about 12 hours until it all leaked out. I called the guy back and told him it wasn't working again. He said he was too busy to come back so call the home warranty company again and I did. They sent out Sears a few days later. The initial guy filled it again with coolant and left. It went out again. They sent another guy out. He replaced one of the parts in the attic and sealed it with coolant again. It worked for about 24 hours then it went out again. They sent out another guy. He said it was the outside unit so they ordered a part for it. Apparently it took them about two and a half weeks to get the part.

When we got a little notice in the mail through our bank asking if we have ever considered a home warranty, we started looking into it and I thought it wouldn’t be a bad idea. So we went ahead and did it with TotalProtect. It was cheap enough per month but if something happens, it would be covered and we just pay a deductible. So far, we've had good service from TotalProtect and submitting claims with them has been pretty easy. I go online and start the process, or call them and start it that way. My claims seem to be taken care of very quickly, but there are no local people where I'm at that would come and do the service. They're from areas that are farther away, but they drive here and fix things.

Cinch Home has been very responsive when I place claims. Plus, their process is very simplified. I just answer with what's going on and by the time I finish doing what I need to do online, I have the phone number of the provider to call. In the summer of 2019, my AC unit had a total meltdown and Cinch sent techs out of Sherwood Heating and Air whom they subcontracted. The guys whom they sent out didn't have it together. They tried three different times to get my AC to reset over the course of 45 days during which it was very hot outside and inside my home. As soon as I emailed Cinch that we had been sweltering for 45 days, they responded the next day saying that they have me approved to have a new AC system put in.

When I was submitting a claim to Cinch Home, their system switched me over to a recorded service. I got an email and then I had to wait for their contractor to call me. It was a week before they called and another couple of days to be in my neighborhood to pick up my microwave. The techs took my microwave out of my house and brought it back in two weeks. It has worked ever since. I'm satisfied with my Cinch Warranty. I've had it since 2013 and so far, I've used it for my dryer and my microwave.

When my water heater went out, it was replaced quickly and efficiently. I was really happy with that. In the last couple months, I've had issues with my air conditioner. I sent my claim online and it was really easy to do. But it took five times for Sears to come out and get it right. But they still kept coming out every time I kept calling. I told them it was still not working right and they said they would send somebody else. One of the guys they sent told me that he didn't know what to do. That was not helpful but they sent him again. It was still an issue because he wouldn't do anything. The last gentleman from Sears was a little bit more mature and helpful. I was really happy that he was able to fix the problem and he definitely went above and beyond and out of his way. So overall, I was really happy. It was just a little frustrating that the AC was out when it was really hot. But in the end, the AC is working great.

With repairs and things that break, I don't have go and get somebody because I have the warranty. This makes it so simple. I could just call their number and they would send someone out. It was convenient for me. It was better for me to have it since I live alone. Their website is very simple. After I submit a claim, the contractors respond right away or within 24 hours. They have very good contractors. They do very good work. They're timely and very helpful. They get the job done. Cinch is a good company. It's a good way to get things fixed. You don't have to wait so long and have to go through different areas. You just go to Cinch and they'll get things swinging.

About two years ago, we had trouble with the washer and dryer at the same time and Sears came out. They had to replace the electronic board in both of them plus a couple of other things. They didn't question it at all and they fixed it. It probably would have cost as much to repair both of them as I pay a year for the warranty. It's much easier to budget a monthly fee with Cinch Home Services than try to put money back, so you can pay a $300, $400 or $500 repair bill. You can go online and submit the claim and set a time for the service person to show up and it usually has been a Sears service technician. There's a different company coming out Saturday to work on my washing machine, but I'm sure they will be the same quality.

Sometimes, I get good service from Cinch, but sometimes, I don't get any service at all. When I get a hold of them, they're not very receptive. Also, one time, it took them a long time for them to make a decision to replace my dishwasher. I called to find status, and I had one of the operators hang up on me. They kept giving me the runaround. They kept telling me that it was in the approving department, and then it was back in the purchasing department. It took them almost four months for me to get that settled. But the contractors that come out are good and professional. The only one that we had a little problem with was when the AC guy came and he was not really that helpful. We ended up calling his boss, and his boss was the one that came out, followed up and finished the repair on the AC.

I've always owned a home and I know when things break, it hits the pocket all at once. We have always bought new homes, but even new homes get old and things break. My girl friend told me about TotalProtect in the early 2000s and I've had an excellent experience with them so far. I have called for claims and the customer service people have been great. The operators are friendly and kind. They always want to know if there's anything else they can do too. The last time, I went online for my claim, and it was also easy to do. Normally, they give me the contractor's name and then I usually call the contractors, and they give me a window of when to expect them. The contractors as well as the quality of their work, for us, has been good. We haven't had a problem.

TotalProtect was offered through the credit union. It’s pretty easy to submit claims. All I do is give them a call and they send someone out and I just pay them the deductible. The plumber that I had one time had a really strong accent and I couldn't understand him. They should get someone that understands English a little more clearly and communicate a little better. Otherwise, they’re pretty good. The last person I had come out replaced my exhaust fan in my bathroom and in 10 minutes, he was gone. He was a real good guy.

I saw TotalProtect's advertisement from the mortgage company that serves my mortgage. They were offering discounts, and I looked them up really quick. Positives were more than negative so, I went with it. Submitting claims is straightforward. They have a website for logging into for the client. Within a couple of days, somebody contacts me. They assign the claim the same day, but it depends on the vendor that's doing the service. A couple of times, they spent at least three days to get back to me. But during those days, I received text notifications from TotalProtect asking if the service provider have contacted me or if I needed help to reschedule. I could reply with yes or no and usually after I do that, I get a call from the service provider. I wish they would give you the option to choose the vendors if you have somebody in mind or local that you tried before and you want to use, but I don't think any other home warranty company does that.

Submitting my claim was a whole lot easier with Cinch. The way it was before, it didn’t have all the follow up. So I like what they’ve done. I had quick access to those who are doing services. The people that have been out here did a thorough job. They did a good deal. Cinch's customer service is excellent.

When the AC man come out, he charged me for Freon, which should have been in my contract. He did the work and then he had to wait to get approved for the contract for the Freon. Then he charged me for the Freon. I asked him three or four different times for an invoice so that if I decide to sell my house, I can let the people know what was done. But I still haven’t got any. So I will refuse to use this person again. But the last one that Cinch sent from Comfort Zone was totally honest. Chris was 100% genuine. He told me what was wrong and said that he had to order some valves. So I said okay and I checked with him periodically. It took about three weeks and got the valves and the AC’s working fine. So far, everything except for that one occasion was pleasing.

Every time something breaks, I call TotalProtect and they take care of it. All my experiences were good. I got the home warranty through my mortgage. Usually, I’ll call them when I have a claim and their customer service reps are fine. If I have a claim, I'd prefer Sears as my contractor if possible. Normally I'll tell the reps that on the phone because they have a lot of independent contractors and some of them are kinda dumb. Other than that, the work done has been really good.

I had First American before and they were a bunch of idiots. My furnace went out dead of winter. It took them over 30 days to get it fixed, so I dropped them and changed over to Cinch. I called them about the air conditioner and the contractor came out, checked it out and took care of it. There's a part that was out on the outside compressor that had to be replaced. They replaced it and I haven’t had any problem since. But Cinch needs to lower their rates.

Doing claims with Cinch goes really fast. Their website is easy to use. It works out really great. All of the contractors that I've ever had come out seemed to know what they were doing. They do a really good job. The only thing is the length of time it takes sometimes to get somebody out. If it's a heating and air conditioning problem, and that takes several days, then that can cause a problem. So, they need to get somebody out as fast as they can, not three or four days later. Other than that, the Cinch reps are great. I'd recommend the company. A lady was saying, "Well, I've heard some are good services and some are bad." I told her that I've always had great experience. They got everything done.

I have multiple properties and one big bill will do it. I love the warranty. If my tenant has an issue that's gonna cost more than a few dollars, then I'll call somebody out for that. And then we have an older house, so things pop up at any given moment. I prefer to do my claims over the phone. I have had good experiences with the representatives, regardless of how I felt about the service, per se. We don't live in like a huge city and the selection of contractors hasn't always been that good. So it varies. But the last guy was a really good plumber. He was a really good guy.

The warranty has come in handy. I've used it a couple of times over the years. Wen a pipe burst and we had a leak behind the washing machine, we had to use it. The plumber came out and he fixed it. With the AC, I've used it about three times over the years. Each time, they were able to fix it and resolve the issue. I've also used it before for our dishwasher and electrical issue.

Their price was cheaper. It was a better price for the package that I was getting. I checked into other warranty companies and they had limited coverage. Cinch offered service agreement twice a year. With that plan, there’s no charge. I've been satisfied with them. But there have been a couple times that it took a lengthy time to get the work done. For instance, I had my unit go out and I was out of my house for about 10 days. This year, I put a service call and they assigned me to a company. I came to find out that the company was in another state, which is across the state line from where I live. I put in for the service prior to my unit going out. I never heard from the first vendor that they assigned me to. After that, my unit went out so I had to call back. I was calling the vendor and they never answered my call every time I call. When I finally called back for the third time, I got a lady that helped me and my service call turned into a repair call.

HMS Home Warranty locate people. I didn't have any problems with them in the first two years that I had it. When I first moved in, I had several things that went wrong and HMS sent the guy out at a decent time for scheduling. I also had a claim for the garage door and it went good. It kept going back up and wouldn't stay down and the technician finished it that day. He's a real good guy. But the other claim that I put in was for a plumber, which one never showed up. HMS sent me an email that said that the reason why was because they didn't have one in my area. What I could do was to have a plumber come here, pay them, and then reimburse with. HMS. But it could cost me more than what I'd be able to pay. So I never called them out.

I've had TotalProtect for years and everything that I’ve requested has been fine. They've responded quickly. The coverage is great. The only thing I hate is I have a pool that you have to pay separate every year. I pay it in full coverage. It needs to be added within the normal contract versus a separate contract.

I thought a home warranty would be helpful to have a steady amount of payments rather than all at once. I call the home warranty when I have a claim because there always seem to be issues. They had an old claim that they said was active and I was trying to get customer service. It was just too hard. You speak to a robot and you have to say over and over, “Customer service, customer service representatives.” And then finally you are finally connected. It's too irritating to deal with and I'm tired of it.

I was on the internet and looking for coverages for my home. I ran into Cinch on the internet and I gave them a call and the rest is history. I look around for things to make things easier for me. I'm retired and I used to do it myself. I can't and most times, I won't. If I have someone that's to come in and do it, it sounded like a reasonable deal to me.

TotalProtect has saved me a lot of money over the years. Getting them was one of the best moves I ever made. I had an air conditioner and a water heater replaced. I had electrical work done. I also had a new microwave installed. Years ago, they sent a provider to repair my toilet and I wasn't really pleased with their demeanor and attitude. So I called TotalProtect and I told them about it and they said not to worry and that they would never send that person to us again. Ever since then, they've always sent me great people. I love TotalProtect and I've already told lots and lots of people about them.

Considering the age of a lot of the appliances and the AC unit, I got TotalProtect. The policy offered more than others did. A lot of other policies had too many exceptions or things that could be potentially denied because of what type of mechanical maintenance things had received. Overall, I'm happy with the service that's been provided by TotalProtect. When we've needed service, it's been taken care of. For the most part, it seems like the contractors are trying to do a good job and trying to be thorough and looking at everything. Claims submission seems to go easy as well. There's an online portal, I submit the claim and right away, I get a response back on who it's been assigned to. I usually have service within a couple of days.

On Friday, July 10th, I placed a claim with Total Protect/Cinch/Cross Country because our evaporative cooler (covered under Section 2, Item I of our plan) was shaking excessively, to the point where I was worried that it would fall off the roof. The problem was especially concerning to me not only because of the potential physical danger, but also because the weather forecast for Albuquerque for the next few days was for near-record-breaking temperatures well in excess of 100 degrees. Our evaporative cooler is our only way of cooling our home, and two children at home, one of them a newborn baby less than 1 month old.

My air conditioning unit went out. The service company determined I needed a variable speed motor for my unit. It has been more than 3 weeks since the service company came out and a month since I initially reported to HMS. I found out that HMS has to order the part for the unit. I have called customer service four times over the last two weeks and have not received a solid answer on when the part will be ordered or what the status is. The last response was they needed to send a message to the “Research Department.” It feels like they want me to break down and pay for the part and service myself. I also asked for a manager and they said I would get a call back, which I have not.

I cancelled our HMS warranty. My experience was so bad. The three times that I called to try to get home service, the first time, they didn't want to assume because they said it was something that came in from before I got the warranty. The second time, the business didn't cut the problem. Also, the first time that I called, they wanted to send a person one week after I called, and I was trying to live without AC in the summer. With an asthmatic person, it's not easy. So, the person who answered me suggested to call my own service, which I did. But at the end, they didn't approve the reimbursement, so it was a total disaster. After that, my husband told me, “This service is not working, just cancel.” When somebody is asking me about the service, all the time I say, "No, just don't do that."

I liked TotalProtect. At first their deductible was reasonable. They helped us mainly with our air conditioning and refrigerator issues. But TotalProtect should call people early. I’m still waiting on them to call me for a full replacement on my washing machine and let me know what they plan on doing. It's been almost a month now.

I had one claim a month ago and it was superb. The guy came out quickly and was very competent. He fixed what he had to fix and he was very knowledgeable. He cleaned up too. I hadn't had any problems. All of the contractors of TotalProtect have been good.

I used to have American Home Shield and my uncle who owns an air conditioning company said that American Home Shield does not do well with the warranty service of the air conditioners. I have three air conditioners. One of the main reasons I’ve got the home warranty is because in Texas where I live, an air conditioning unit is tied to your heat, and it's about $7,000 a unit to replace it. My uncle told me that TotalProtect was the company that I needed to go with. So I switched over eight years ago.

My hot water heater exploded and before I got that repaired, the air conditioner went out. It took approximately seven days to get the water heater repaired and the air conditioning took about four days. That timing was bad, especially without the hot water. The way they approve, the representative should be able to make a call, and then Cinch could either concur or deny it right then. The water heater had to be ordered and it had to be approved by Cinch. But as soon as the installer got it, he came out on a Sunday and reconnected it so everything was great. But the airconditioning was okay because we have ceiling fans.

Submitting claims to TotalProtect is very easy, not complicated, no chaos. There's a quick response too. Plus the contractors that they sent out are the ones that I can suggest. I like the app too. It always works. I'm well satisfied with their service.

I just bought a new home at the top of June. Everything passed inspection, appraisal, closing, etc. Everything was in working order.