Cinch Home Services Reviews

I was with TXU and I didn't know that it had been changed to Cinch, so I was confused. But I had a really pleasant experience. I managed to get the toilet stopped up and I didn't know what stopped it up. Cinch got somebody come out the next day and the plumber got it unstopped pretty quickly. Once they got my problem done, it worked really well. The plumber was great and he was there on time.

On 8/25/2020 My central air conditioner stopped working. For many years I have been a customer of the Sears home warranty which is now managed by Cinch. Cinch sent out Sears technicians, they worked on the outside condenser unit and the evaporator unit in my attic. When the technician finished his work in the attic and was bringing his tools down, he and i and my wife heard a loud unbearable screeching noise coming from the attic which we had not heard before. The technician went into the attic and said he had to return the next day because the freon lines were frozen and had to stay off for hours. about 4 hours later i turned the air conditioner back on because it is 110 degrees plus in Las Vegas, The noise was so loud that i could not stay in certain rooms of my home. The next day the technician called and the air conditioner was working without noise, but later that day the noise started again and i had to turn of the air conditioner off again and call Cinch , Cinch setup an appointment for the next day and the technician called me the following morning and i informed him that the unit was cooling but their work had left the unit making unbearable noise in my house. The technician said he had to call Cinch before performing any more work. After numerous calls and finally getting a person from Cinch on the phone i was told that they do not cover NOISE!!!

Every claim is a nightmare. You pay your money, you get nothing back. You call every day for weeks, get put on hold for hours, and after a million conflicting stories, they deny your claim for no good reason. Managers won't get on the phone to help you. I even tried to contact their legal department, no luck. Stay away!!!

I had A faulty air conditioner and the contractors that came out were professional and complied with the COVID rules. I felt comfortable with them. They called ahead. They had on a mask and some shoe covers. I pretty much dealt with just one of them. They did some work and they were here at least two days. We were satisfied with that timeframe. So far, we haven't had any major problems whenever we've called in.

I get a prompt response when I send in a claim. It's pretty straightforward based on the policy. But I don't always know exactly when the person is coming after I initially file a claim. You have to make your contact with the person first before you know. So all I know is that it's submitted at that point and that I will get service. I won't have to go back in and do anything else. Most of the time, the contractors are good, but some of the screening needs to be better because I've had one that was really bad. The worst part about it is I went online and looked at the reviews for this guy and no one gave him higher than a 1. My experience was exactly what all the people who were saying how bad the guy was. I was blown away.

I thought a home warranty might be a good idea. When an air conditioner and something expensive goes out, it could be expensive, and it is. I've been with TotalProtect for five years now. Sometime in July, my air conditioner compressor went bad. I called my home warranty and they have local contractors in the area. Sometimes you don't know what you’re getting but this time, I was assigned one of the best I've ever seen.

My garbage disposal wasn't working. We called Cinch and we were able to get an appointment within the next day. They let us know the number of the service provider and how much we would have to pay. They explained to us that we would have to pay Cinch first instead of paying through the contractor which was how we used to do it. A tech came and he saw that our disposal couldn't be fixed so it was replaced. He took necessary precautions against the pandemic and he had his mask on. The replacement took 20 minutes and I was very satisfied. He asked us for our deductible and my husband had to explain that we already paid it to Cinch. Regardless, he was a very good tech.

We had two claims we submitted and Cinch worked really well. I did it over the phone and the claims representative I spoke to was fine. The quality of the contractors once arriving was very good and they fixed everything. It’s worth getting a home warranty.

I have had a Home Warranty Protection with Total Protect/HMS for many years now and I have been in the past, for the most part, pretty satisfied with them. But the last dealing I had with them was terrible. I agree with all those who are saying their service totally sucks now. When my heavy-duty microwave with an exhaust fan broke down, they sent Sears Home Services to fix it. The technician barely looked at it and said it was broken beyond repair. He said he will call in the management and ask to recommend sending in a new one as a replacement. So far so good. But this is when the nightmare began. When I called HMS a week later, inquiring about the new, replacement microwave, they said they will escalate it.

I absolutely hate submitting claims with Cinch. I can't get an answer from anybody. I go online and I log in on filemyclaim.com. I get no response too. I had a washer that quit working a few weeks ago and somebody came and worked on it. He didn't fix it and then nobody ever came back. I spent $125 with that. I called the other day and sent in three requests. My air conditioner quit over the weekend and I haven't heard a word from anybody. I'm ready to pull it and just say, “The hell with it.” I want to make a phone call. I want to talk to a human being and I want to get an appointment set up because when something breaks, it needs to be fixed. Before it was Cinch, everything got taken care of in a timely manner, although it was pulling teeth to get somebody to do something.

I called Cinch about my bathroom and at first I talked to a woman. I gave her my name and address, but she said my name wasn’t coming up on the computer. I told her that before, when I gave them my name and address, my records came up. But she said she couldn't see it. I told her she must be new because I made claims before and it never took me that long. Then, I happened to have my account number for my in-home plumbing and when I gave her that, she said she was able to see my records.

I had a girlfriend who used Cinch's services and she was very satisfied. I was with another company then but I switched over to CInch because they were right at the same price that I was paying. I'm very satisfied with them. When I need to make a service request, I go on the number that I have on my contract. I call in, tell them what my problem is, and they assign me to someone that I have to call. It's very easy. I was very pleased with their contractors and the work they've done.

Whatever's broken in here, Cinch responds the same day when I ask them about it and they follow up as well. The employees they hire are very good. They do it and the next day, it's fixed. There has been no problem, unless there is a merchandise they're waiting for. We had one claim where we waited for a week for the part to come in. Otherwise, I don't have any bad experience. They are very nice and polite. It's very important to have the warranty. Sometimes you save money. If it's 1,000 cost, it helps a lot economically. Also, the customer service is very good.

Recently, I submitted a claim for my washer and dryer to Cinch. Everything went well. Their tech had to replace the lock on my washer and clean out the vent of my dryer. The tech went to the wrong vent at first but then he found the right one and cleaned it out. The dryer is still not drying like it was supposed to. Still, I've gotten good service from Cinch.

I have had a good experience with my home warranty. I'm happy with the protection. I call up and tell them what the difficulty is. I sometimes do it online if I don't have anything really specific I'm asking about. The once or twice that I've done it online, it was a very general thing like I needed somebody to change a socket. But I do claims more by phone because usually, I'm asking specific questions. I don't have any issues getting through.

I've been with Cinch for seven years now and submitting claims has been pretty easy. Sometimes though, they can't find an air conditioning man or a plumber and I have to find them myself. One time, I called in for a plumber and they couldn't find one in my area. The one I found didn't deal with them. Other than this issue, I'm pleased with their warranty and I have let my friends know about it.

I've had Cinch Home Services for so many years and it has been very beneficial. I got it in two houses and we had quite a few repairs between the two. We used it for air conditioner, washer, dryer, and dishwasher. Most of their contractors have been very good. They've done the job that they were supposed to do in a timely fashion for the most part. They've been professional about their work and showed up when they were supposed to show up. I had a couple of claims since the pandemic and the contractors were wearing face masked and keeping their distance.

I've used Cinch twice, and the first time was really easy. I had trouble with my dishwasher and I put in a claim and they came in fine. This second one, I'm still waiting for the person. They're waiting for a piece to come in, but I put this claim in in August. I called them and I asked them to submit the order for me because I wasn't really sure what person I needed. My heat was leaking, and I called up and they said they'd send somebody out.

I tell everybody that they need to have a home warranty. I have one with Cinch Home and my bill is paid online and comes out automatically. So, I don't interact with them unless I have a problem at home. Recently, I used them because I had an issue with some kind of tubing under the sink that was behind a wall that had sprung a leak. When the techs came in, they took a look at it and said they'd be right back. Then, they went out to their truck and when they came back, they said that the repair wouldn't take long at all, and it didn't.

We had a problem with my washing machine and I reported it online. It took a few days and they sent somebody out. I was told that the washing machine needed to be replaced. After that, HMS sent me a choice of either giving me a different kind of washing machine or I could buy whatever and they would send me a check. It took a little bit of time until they decided on what to do. So it looked like it took two weeks to give me their decision. But this is normal among these companies. I went out and bought what I wanted and they sent me something equal to what I bought.

The air conditioning wasn’t working. I called to file the claim 'cause it wouldn't let me do it online. The rep was very good and the service was great. The technicians were timely. They were fast and the whole process went well. But about two months before that, I had a claim with Cinch and I didn't use the provider they sent me because of how long it took to get an appointment.

I was having problems with my refrigerator and I called Cinch Home Services. The rep whom I spoke with said she would call the contractor company and that I needed to call back if the contractor hasn't responded. Also, we've also had Cinch Home repair our washer. I'm very satisfied with how that claim went.

I've had a home warranty provider for 30 years. I had AHS and they were lousy. They didn’t provide any sort of service, so I moved along. I got SystemsProtect. It's easy submitting a claim to them. You do it online. It only takes a minute. The technicians do the job. They come out, and you give them the deductible. I’ve only had them out a few times. The last time they came out was about a month and a half ago for an air conditioning issue, and it only took them about 10 minutes. It was a $5 part with a $100 deductible. SystemsProtect has been good. As long as they do what they're supposed to be doing, I have no complaints.

Our refrigerator has been broken on and off since April. The last time it broke, someone came out to look at it on August 4th. They said they needed to order a part. We never heard back from them. We went back and forth calling the company and the home warranty. We finally got ahold of the refrigerator repairmen and they told us the home warranty company is going to replace our refrigerator. The home warranty company has yet to tell us this and they keep saying someone will call us back. No one calls us back. It has been almost a month without a refrigerator. We have to go to the store multiple times throughout the week because we have a mini fridge while we wait. It is a shame they don’t care about their customers receiving essential appliances in a timely matter.

Several people had called me, but when I talked to the representative from the company, SystemsProtect explained more about the program. I decided to use them and the premium's good also. I've had them for 25 years, transferred from one house to the other one, and I've had three claims. I just called in and told them what was going on. They gave me a claim number and a person that will be contacting me, and they did. They sent someone out who took care of the problem right away. They are very personable and they wanted to make sure everything was done to our satisfaction.

I had a claim for the refrigerator and TotalProtect gave me a company that was two weeks out. I should've taken it but I didn't wanna wait two weeks. But I'm not real impressed with the company that came out. Now, it's been about 11 days and I still haven't heard anything from them after the guy came out the initial time to look at it and told me that he would have to order the parts. I've made three phone calls to their only phone number that I have. It always goes to a recording saying, “We'll get back to you.” I left two numbers for them to call me on and I haven't heard anything from them.

There was an issue with the coil on the air conditioner and the technician sent out by Cinch came right out. He had the part so he was able to fix the issue on the same day which was great in the summertime. So far, I'm very happy with Cinch. You just call in and pay the $50 to the guy when he gets here.

You always have a home warranty. I bought the house so you make sure you do that. TotalProtect is bound into the thing from Centex Homes who built it and Cinch Home Services bought TotalProtect, which I've had for 11 years. Submitting a claim is easy although sometimes, finding people who can do the work is difficult. But the technicians were all quite good people. TotalProtect is doing the job that they signed up to do. They are a company that's easy to do business with but lacks resources. But it's not their fault.

The process to file a claim is pretty flawless and they usually respond pretty quick. The companies that they have have come out and met the needs, fixed it or replaced it if needed. Everything is working very well. The price goes up a little bit each year and that's understandable, but it's still cheap. The claims process has gotten a little bit better. I just go online and they call me, and then they set up a person to come out, so it works great. Our most recent claim was for the AC and the contractor came out the next day and looked at it. Then they replaced a capacitor on the outside unit and fixed it.

We bought the house in December of 2018. We had the seller purchase the first year with Cinch, and then we renewed it. We lost our air conditioning a couple of months ago in the middle of a heat wave. We were without our AC for a couple of weeks. The tech thought it was some part. Our system is so old and we tried to explain that. Getting parts for it is hard. And then, when the tech replaced that part, he realized that that was not the only issue. He then replaced the second part and everything was fine. The tech was very nice. He actually was the same guy that came the previous year when we had the heater go out in the middle of the winter.

You don't want to have a lot of claims but when you do file one, you want the warranty people to communicate, to follow up, and to do what they say they're gonna do. With the warranty company I had before, I wasn't pleased with the way that they communicated, their process, and their contractors. I had been wanting to change so I switched to TotalProtect. They were affiliated with my mortgage company. I’ve had TotalProtect for a couple of years and I'm quite happy with them. I've only had a couple of claims but whenever I have had to file one, the contractor comes right out and does the work. Now that Cinch Home Services is the new warranty people, I hope that they'll be just as good.

Submitting claims with Cinch has always been good. The person that I call takes all the information. And usually, by the next day, I have somebody calling me to set something up to come and look at the damage. Recently, I had a busted water pipe. The technician diagnosed it, found the problem, and fixed it within an hour.

Work order put in 9July18, it hasn't been fixed a yr later. I call weekly & get the runaround. Now they are giving the repair company the runaround. We submitted a work order on 9 July 2019 for our AC, as of 17 Aug 20, our AC has not been fixed. We have paid three service calls and was told the last one would be refunded and it has not been. I call weekly for a update and have for six weeks I have been told that the parts have been on order. Today the service providers called and was informed that the parts have not been order. We pay our bill on time monthly and expect better service than this. I have spoken to three supervisors and still have not gotten any further.

I call my claims in and it has been very quick. The contractors that they've sent out have been decent people.

I used Cinch with TotalProtect first when the microwave stopped working and second when my downstairs AC stopped working. I filed the claims online and the claims process was easy. Also, the companies they assigned called when they were on their way and the issues were resolved in less than a week. Everybody has been polite and professional so far.

Every time I've called, Cinch reacted and gave a claim number immediately. If they had someone that could service the area, they provided the name, the contact and the company. Then if that company couldn't handle the job quickly enough for me, and I had someone else in mind, or in some situations, they didn't have a representative in the area, I had to find a person and paid everything then a check would come back to me. It looks like that's even gonna be handled 'cause I got a note on that saying to expect the check in the mail by whatever date so everything seems to flow. I've made HVAC units, wash machine, and dryer worked on. Everybody has been very responsive.

We've had Cinch for years and they've done a good job. They are professional and efficient. My experience with their reps was fine. We had our swimming pool heater repaired recently. The technicians that came were very good. They fixed it, found the right part to replace and it works well now.

I’ve only filed a couple of claims since I've had the policy. But both of them worked out okay. For my most recent claim, a guy came out and fixed my dishwasher. He was very polite, very courteous, and timely.

Years back, I had a claim with Cinch and it was great because the people spoke English. Recently however, I thought I was talking to somebody from Bangladesh. It was hard to understand him because he spoke extremely bad English. It was a big language barrier. Other than that, the technician was outstanding. My son does heating, air conditioning, sheet metal work and all. I had to have a hot water heater put in and I met the technician. He knew my son because they're in the same business. But why couldn't I have gotten my son to do it? Nonetheless, the technician did a great job. He was very clean.

When I call Cinch, they take care of things. Their contractors have been very helpful, courteous, and showed up on time. Recently, the commode was leaking. Cinch scheduled it the same day and the guy came out the next day. He got it repaired in about 10 minutes once he got here. I was more than happy with the timeframe. The only thing is that Cinch needs to add water and sewer line coverage.

At first, my experience submitting claims with TotalProtect was really disappointing. I had a repair person come out who tried to charge me double and charge me out of pocket for a hot water heater. So, I was without hot water for quite some time. It was almost a month. But recently, and for whatever reason I've had a rash of claims, it's been much easier.

My washer went out. A contractor came out in three days and repaired it. The tech was real nice and the washer has been working fine since. Cinch is doing a good job.

Submitting claims has been pretty easy. I've had electrical, dishwasher, plumbing, oven, microwave, and recently, hot water tank problems and TotalProtect helped us with those. Everyone that they sent has been great. Everything seems to work pretty well. They're very responsive. It's well worth it to have TotalProtect. I might have had one bad experience over five years, which is actually pretty good. We're in an older home and I suggest everybody, if they can, have one.

Submitting the claim is not an issue but they don't necessarily use the best people. My issues have been either with my air conditioner or my heater. Before signing up with them, I used the companies around here, like Morris-Jenkins or Brothers. Every time I've ever used somebody through Cinch, they come out here and they assess the situation. But by this time, because I get my things service through somebody different, I already know what the issue is. So I just need them to fix it. The companies that they use never can just come once. It's either two or three times because they ordered the wrong part or they don't have the parts in stock. This has been a consistent problem every single time. I've had conversations with Cinch about it. I've suggested that they kinda do their research and find somebody who they trust as far as the different home warranty companies out there.

I called Cinch for the AC and Sears does not have enough technicians around the area. It took two weeks but I understand there's a lot of ACs being fixed. Then, when the guy was supposed to come, he called in sick. I called Cinch a second time and the rep was very courteous. She called Sears and she tried to put it to another service provider but there's none in the area. It wasn't another two weeks before I got my AC fixed and I was without it for almost a month. Everything was fixed as soon as the tech came in, though. But there should be a threshold so that customers feel like they're getting their money's worth whenever they call in. If Cinch cannot get things fixed by a certain time, they waive something and give something to the consumer.

I refinanced my mortgage and Cinch was part of my monthly payment with my previous loan. We have challenges in our area finding approved vendors through Cinch. We recently had our HVAC system serviced. It went well but that person traveled 45 minutes to service our HVAC. I was shocked at how much time the contractors spend on a regular maintenance service. The technician cleaned it out and he did a great job. The contractor was were very communicative. They had to reschedule a couple of times. They had emergency AC stuff to follow up but I was okay with that. I would use them again but they're 45 minutes away.

When I bought the house, part of the conditions was that I was going to have a home warranty and the owners at the time that we bought the house from was using Cinch Home Services. Once it expired after a year, I continued with them once I took over. They were very receptive to my issues and they were calling me. I'm busy, so they would leave messages and they would call just to make sure I was happy with the services. They were also very polite so I never had a problem with them.

Most of the time, submitting claims with TotalProtect is okay. But sometimes, I have difficulty connecting with them, trying to get them to get a repair company out in a timely manner. This last time, I had problems with some electrical outlets in my house and they couldn't even find the electrician with less than 100 miles away. I live around Salem, Oregon. 100 miles away would mean like either Eugene or Portland. They didn't have anything pre-setup within the Salem area. So, I had to call an electric company here in the Salem area and set up an appointment for them to come out and look at my electrical wiring issue. It took them 25 minutes to find the problem and fix it. It was frustrating on my part. I didn't mind calling them. It's just that I don't like having to do all the messing with all the third-party billing and stuff.

I called an 800 number to submit a claim for the refrigerator to Cinch and the contractors came. It was pretty easy and the tech who came out was a gentleman. It went well.

Back in June, we had an issue with the microwave and the range hood. I filed a claim and it was excellent with the claims rep. The contractor, Home Appliance Solutions and Repair, came out and they did a fabulous job.

My experience with Cinch has been usually very good. But I liked them better in the past. With modernizing things, it becomes less personal and harder to talk to a human being. Also, there was one claim that I really felt they were not fair to me, but I didn't have the strength to fight it. Otherwise, they are very good.

I'm still having problems with the refrigerator, but I’m just gonna deal with it. It’s not authorized. The contractor had to order a part and that took a while for it to arrive. Then when they put the fan in, I had to wait a while before I could put the screws in. Now the fan, evidently, is broken ‘cause it’s not cooling in my refrigerator. It was working for a minute and then it stopped. Because of the pandemic and everything else that's going on, I didn't call back to see if it was working, because I didn’t wanna go through having to use the freezer and the refrigerator again. I didn't know what the next process would be, whether they would have to put in another claim, and I have to go through all that claim process again. My son and I decided that he won’t put in another claim, but it isn’t working right.

We’ve been with Long & Foster Home Warranty for six years now. It's been purchased so many times and Cinch is kind of a new animal here. The rules changed a little bit with a deductible being presented upfront is a new thing, and then the fact that they only give you one provider to choose from. I'm pretty good at being selective. I have a bunch of questions I like to ask so having the three people to choose from was a nice thing ‘cause I could kinda vet them. Then not paying them upfront is a good idea too because it disincentivizes them to really do thorough work. A lot of guys just come in and they don't even look at things. They're like, “Oh, you got this. It's probably this. I'll order both parts and we should be good to go.” Right now, what we're getting is a really haphazard repair person half the time and they're rushing the job.

The process of submitting a claim with Cinch was easy. I really didn't have any issues. The only thing is that it does take some time to go through the menu to get ahold of somebody because I had used somebody before and I wanted to make sure that as long as they were under the program, if they could be used as the preferred vendor to reuse again because I had felt more comfortable with them than getting somebody then not knowing what I'm gonna get.

The people at ResidentialMD Gold are fine but some of the people that came out here weren't. There was a man who came out here to check my dryer. I went two and a half weeks without a dryer because he wouldn't get out here to fix it. And when he fixed it, it didn't work. Then he wouldn't come back out and told me it wasn't his problem. I called ResidentialMD and raised hell with him. I reported him and I hope he doesn't work for them anymore. The reps at ResidentialMD were very apologetic and they did everything as fast as they could to fix it. Also, they're much better than the people we dealt with the first half that we lived here. I haven't run across anybody that has not been helpful. They're very kind and patient and they explain things. I recommend ResidentialMD to anybody.

In January last year, I came home to find that my dishwasher had failed and was leaking all over the place. My regular insurance agents paid and took care of the flooring and replacing everything except the dishwasher itself. The guy from the home warranty service said that my dishwasher had a pre-existing condition. But I had papers that said the pre-existing condition has been dealt with. The home warranty guy denied it though. I wasn't really happy. When I had the note from the repairman that said that this pre-existing condition had been repaired, the dishwasher should have been covered at that point.

Claims with TotalProtect are easy to process but they are very slow. Since we've had the home warranty, we've had a stove replaced, a microwave replaced, and an air conditioner fixed two times. They could not repair the microwave or the stove and that was where the problem came in. They wanted to give us something that was not equal in value with what we had. What you buy is a certain price and a certain quality. Years later the home warranty doesn't have that particular one. The prices and quality have gone down so they try to replace what you have. But you have to go back and forth with them to get what you think you deserve. We've always been satisfied though.

I got to know Cinch through my friend. With my little experience with them, they are excellent. Because when I call, quickly, they came. They speed up everything. They did what is necessary to do. The problem I was having before, they now replaced everything. The company is a good company to deal with. I really appreciate the company. They did everything perfectly well. I love them.

When I bought my house, my Realtor got me a home warranty company and Cinch was the company she recommended. I'm satisfied with it. The price is a bit higher than the ones I've had in the past but everything else is good. I haven't had any problems with services at any of my places where I’ve had the home warranty. If I complain about a company, they take care of the problem. Making a claim is easy too. You can either do it online or you can call and they take care of it right away. Everybody has been very courteous and knowledgeable about what I needed to do or what they were supposed to do. They've fixed my dishwasher, dryer, heating unit, and furnace. I’m happy with the services.

I paid the deductible and waited a couple of weeks. They told me that I was covered for the septic tank but not for the pipe. I had to pay $4,000 out of my pocket.

My house is old and I'm getting to the age now that I don't do a whole lot of work and I wasn't sure that I could take care of, and get a guarantee that I got somebody to look into it. Somebody turned me on to TotalProtect and I decided to go with it. The only problem I had this time was that the first contractor I called was dishonest. He said he would call me back Monday but he never did. So I called back to the warranty and said that I needed to get somebody else. I waited a couple of days before I called them back. During that week, I called back and somebody else was reassigned to me. In less than an hour, somebody called me back and said that they scheduled but they couldn’t get here until Friday. I told them okay and to come look at it. They did come on Friday.

The thing that I like best about it is that I don't have to go find a service tech. They have the people already lined up and have checked their backgrounds. So I just call them and they send the people. The most recent claim that we had was for our washing machine. I was very apprehensive about it because of COVID. But the tech was great. He was masked and gloved. He came in and immediately diagnosed the problem. They had to come back twice but it wasn't really his fault. He did a good job.

Claims with Sears is easy because I get a citizen of the country I reside in. But when it comes time to get the appointment, I’m transferred to someone who doesn't speak English. I have an issue because I can't understand them and I know well they’re not understanding me. It gets very frustrating so I end up hanging up. I call back and tell them to just set me up with an appointment and to not send me to the call center. I have a hard enough time hearing as it is. When I get somebody who doesn't speak English as their first language, I can’t understand them. It makes me very angry and I’m a short-tempered veteran in the first place.

I’ve been with Cinch Home Services for over six years and everything is working out well. I'm a low-tech guy so I usually call when submitting a claim and it has been very pleasant. I had claims on a ceiling fan, a garbage disposal, a clothes dryer, a small electrical problem and a garage door. They respond quickly from a conversation standpoint as well as in getting someone out here to repair whatever it is. Plus, the contractors who came out were all good.

When a serious plumbing issue occurred in my home, we immediately called the home warranty company. We could not reach anyone on Saturday evening and all day Sunday. On Monday morning, we reached a person who took my information and required my credit card for the $100 before he would even tell me if they had a plumber available for an emergency call out. He simply refused. Later we were provided w/a time that Peeke Plumbing was suppose to come and they never showed up. I called the H/W company again and they said the only had two plumbing companies services our entire metro area and that this was a common problem. She upgraded our case to "urgent" and said we should be getting a call in the morning. We waited the following morning but no call came. I called the H/W again and couldn't get a live person on the phone. We were without any water in the house and had raw sewage in our lower living area for 4 days before we called a plumber who came out the same day, diagnosed the problem and had the sewage piped repaired the following day. I called my credit card company to stop the $100 payment. As luck would have it, two days later our water heater started leaking and needed to be replaced. Again, we called the home warranty company, the plumber was scheduled, and again never showed up. I will NEVER use or recommend this company to anyone.

My niece had been with TotalProtect for the last 12 years and she told me about it. I found their website and that was who I thought I was signing up for and then they told me that it was Cinch Home Services. My niece had all types of services. But it seems as if the last few months that have them, I'm not getting the same service that she has.

Cinch Home Services had been worth it for me. If anything goes wrong, at least I have this kind of protection. The deductible at that time I joined was $60. But now it’s 100. Also, the claim process was easier in the beginning years than it had been lately because there seemed to be so many bells and whistles that I would have to go through with technology. And it's not always the same thing that you're wanting to know. The last time I had to call, I had to get another name of an adjuster, and there were no options for it. So I just started pressing numbers until finally, I got ahold of somebody.

The washer at my house went out and I called TotalProtect. They're good at getting somebody out when I call them. They sent a company out called Same Day Appliances to my residence and I paid them the deductible. They said the tech would come back a week later with the part to install it. They gave me a date and time but when the time came, they never showed up. I called the provider and a lady got smart with me on the phone. I told her I work 100 miles from my home and I took off that day to have my washer fixed. We got into this argument and she called me a racial slur and said they're not coming out to my home. I immediately called back TotalProtect and explained to them what happened.

They're very easy to work with. I usually get very good follow-up by the Cinch agent and then typically, after that, I'm calling out the service person that's gonna be providing the needed service. The contractors are all really good quality. I've had no problems at all with anybody that I feel uncomfortable with or maybe taking advantage of the situation. They're a very reputable people. I'm satisfied with Cinch. I've been with them a while. If I have a question or two about a situation, they're usually very good to respond and to explain either why something was replaced versus repaired.

The most recent claim with Cinch was for air conditioning. Submitting it went very smoothly. And then, the contractor that came out was very good. The only thing I'm not happy about is I thought they should replace the whole unit. It's almost 17 years old. They replaced the bigger unit about two to three years ago, but they wouldn't replace the smaller unit. They did put a new compressor in and it has been working fine. I'm okay as long as I got the cool air, but the whole unit should have been replaced. But other than that, whenever I have an issue, Cinch took care of it right away. We had some issues a couple of years ago but those have been resolved.

I had a problem with my refrigerator and a Sears tech came out to look at it. He seemed to be knowledgeable and he spent 15 minutes looking at it. It was a compressor issue which he said it was too costly to fix. It didn't make any sense for me to repair it and I bought a new one. Then Cinch Home reimbursed me a good portion of the purchase price. Other than that, submitting claims with them always worked out well for me and I've gotten fairly prompt replies.

I had a warranty with American Home Shield many years ago. I had a guy out repairing my oven and he said to me, “You know, TotalProtect is the best one out there and you have a Sub-Zero. You're crazy if you don't change to TotalProtect.” Also, they covered more than AHS. I changed to TotalProtect several years ago. Luckily, I didn't need it until now. The ice maker was leaking on my Sub-Zero, and the guy came out and fixed it. The service rep was wonderful. He was good. I got through right away. It was a little better, but then it leaked again just within a matter of weeks. I need to call Cinch and get somebody out there again ASAP.

So far, things are working fine with Cinch Home. A friend recommended it to me and I've only used the service a couple of times. The last time I used somebody, I looked at the reviews beforehand and the first person that was sent did not have good reviews. But I was able to call and make a request for a different provider. I was pleased with the second person that I chose and that type of option was very good. But when I called Cinch Home, it took some time to get to somebody. I had to go to the website, get a number, call that number, and there was another step before I actually spoke with a person. They should not have as many steps or maybe they can have an online chat option. I understand that they're busy but when I'm calling, it's within a timeframe that I'm free and when I have to keep going through a few steps, it can be a little daunting. Despite that, I was able to accomplish all of that and once I got through to a person, the interaction was good.

Submitting claims has been very easy. I've had a couple of problems a couple of years ago, but those were just aberrations. Normally, we've had a very smooth process. We've had several problems and I've always had a proper response and good service from the calls we've had, and I've had a couple of appliances replaced with it. So, everything has worked out the way we've anticipated. I'm very pleased with Cinch.

I've gotten pretty good service so far from Cinch and they find the right people for me. The notion of having to look around for certain types of repairmen and then this and that, they do a good job of managing that process. Submitting a claim mostly just means calling them up, telling them what the problem is and then it's taken care of. There isn’t a great deal of paperwork on my part. So far the contractors have been really good too. In general, things have gone well. I've only had a couple of issues, but they were handled well.

Got the warranty so I would have an idea what the fixed amount would be for any repairs. Filing a claim has been pretty easy. We just give a call or use the computer and the response has been fairly good. They usually get back in touch with us and we arrange the time pretty quickly.

My mother have had had TotalProtect for so long. I've had filed claims for her many times for everything, from the water heater to the dryer, to the refrigerator, and most recently, for the sump pump. The timeliness of the people that they send and the quality of their work are excellent. They are always able to fix the issue and if they can't fix it, they replace it. Overall, our experience with TotalProtect has been very straightforward and they're worth every penny. It's user-friendly, efficient, and it takes the worry out of the repair.

The claims process through Cinch is very easy and quick. I've never had a problem with their contractors, too. They've all been very polite, nice. The most recent one we had, obviously, was during COVID and everything, and came in with booties on his feet, mask on his face, did the whole social distancing thing. So, it was great.

The TotalProtect package was a better and more comprehensive package than the one we had so we switched. I’ve done claims online and through phone calls, and online seems to be easier. Usually, I would get a text or email that would say who has been assigned. They would either contact me within 24 hours or they would give me a phone number. I would usually call the contractor. So far, they have worked the problems and haven’t had to come back. So, the quality has been good. The experience with TotalProtect has been good and they are very comparable.

We didn't care for Cinch Home Services and we would have canceled, but if we cancel, we'd have to pay the remaining payments until our renewal in April. We live in the south. We were without our air conditioner for three weeks because we had to wait for parts to come in, which wasn't their fault. We had a really old system, and the air conditioner guy said it probably wouldn't last long. So, I told them that we would buy the new system if they would give us the money that they were gonna pay for the part. So, they did do that but it was either do that or pay $600 for a new part and pay $600 labor. So, it wasn't worth it to us. We've been paying on that for quite a few years. Then when I tried to cancel it, they said that we could cancel it but we'd have to come up with $450 because our renewal isn't until April 21st. So, we’re not happy with that at all.

August 10th my hot water heater blew out spilling 70 plus gallons of water on my basement floor. We called and started a claim with Total Home Protection that very evening. Was told someone would be contacting us or emailing information of a repair technician. No phone call not email. Called again on Wednesday the 12th, we called again and was told it had bee. Sent on up the line to a different company because they had no technician available and was provided a different number to contact at Cinch. We contacted them and was told we would have a name and phone number of a technician soon. Several hours later our claim had been assigned. We called the repair technician then and left a message. Called again the next day, still no call back. Called Cinch again on Friday. The Cinch customer service person contacted our "technician" and was told he couldn't get to us until Monday at the earliest. I asked to speak to a supervisor and was told that they were not available but a request would be put in for a call back.. Monday the 17th came, still no contact from the technician or a supervisor. Now in the meantime, we have no hot water and my entire basement floor is still wet. Called yet again on Monday (yesterday). Was told they will look for a different technician and to expect an email in the afternoon. Requested yet again to talk to a supervisor. Again was told they are not available and a request would be put in for a call back. No email, no technician or a call back from a supervisor. Contacted Total home protection and was told that Cinch is handling the claim. Totally frustrated and tired of taking cold showers.

We called Cinch up about our air conditioning and they had it fixed within a day. The claims process happened very fast and the contractor was excellent.

I submitted a claim over the phone to Cinch for the garbage disposal and it was pleasant dealing with them. They got me scheduled in about two days and I was satisfied with that.

I had an electrical problem after the storm and it took me six days before I was able to get it fixed. Sears doesn't have that many representatives and they didn't have any that was close. So, under the circumstances, they allowed me to get someone local to do it, which I was able to get done really quick once I contacted them. The person who fixed my dryer was very good. He knew what he was doing. Then, I had to have someone out with air conditioning and he did it completely different than anybody who's ever come out before. He cut the pipe in two and cleaned it out instead of blowing it out, and it worked.

My parents had been purchasing from Sears ever since I was a small boy and a lot of our appliances had come from them. I heard that Sears had a warranty program and a couple of the technicians who had come in to make repairs had told me that I ought to look into getting it, which was what I ended up doing. In submitting a claim, everything’s done online. You get email confirmations and reminders. They also provide contact information so it's very easy. It has been a seamless process but they should have a mobile application for my phone instead of having to log in via a full computer all the time.

When I had trouble with my water heater, Cinch would not pay for detachment on top of the water heater. I thought it was all one thing. But they had a fine print on the book that said that it was not covered. Outside of that, they've covered everything. We've had the dishwasher worked on. We had a microwave replaced and the plumber out here a couple of times. We pay a lot of money for it for only using it that much. But when we need it, we need it.

I've had a plumbing issue and it's still not quite resolved. My toilet was running and the plumber came out and fixed half the problem. But it's still not 100%. I checked the plumber's rating online and it was at 1.3. Everybody pretty much said that they had to have him come out again. But in fairness, he was very nice and he fixed part of the issue. But when I went on vacation, I had a pet sitter who noticed that water was coming out from underneath the toilet, which was the other part of the issue. It was running and the water came out from underneath the toilet. The toilet not running anymore but if I turn the water back on, it comes out from underneath the toilet. Otherwise, it has been pretty good with Cinch and their service has been decent. It's easy to submit a claim online and their representatives are very nice. They also seemed to have reasonable pricing. But their contractors should be fixing the issue on the first time they visit.

I wanted a warranty just in the event if something happens. In my neighbor's case, the guy just bought the house next door and he had to replace his hot water heater. I thought, "Well, shoot. Maybe I ought to get something like that on mine." That's how I ended up with Cinch. I know I can submit claims online, but I normally just call them. I just prefer to talk to people. They give me the number to the company that will handle the claim and those people contact me pretty quick. And then, they will set it up. They do excellent work.

I've had TotalProtect for three years and then it has been bought by Cinch late last year. I've had the air conditioning unit serviced three times. The first time, the guy was out here within just a couple days and it was fine because it was March and I didn't really need AC that badly. Then I've had it serviced twice in the last two months. The capacitor and the fan motor had gone out in it separately. Their preferred HVAC repair company is Sears Home Services. The nearest office that Sears has is in Dallas and they've only got one guy that services all of East Texas and northwest Louisiana. When I submitted it back in June, Sears told me that it was gonna be a week for them to get out there.

This year was good. Our claim was for air conditioning. They had quick service and good response. However, last year our washer broke and it took almost two months to get resolved. Also, two or three times, we were not happy with Sears. But the last couple of times they came, it was satisfactory. I wish we had a choice of which people can come. Because there were times when Sears was supposed to show up, but they didn't, or I had to reschedule. I had to take time off work and all that, but they didn't show up. It was pretty bad. But lately, that have been coming have been good. Overall, we're happy with the service.

TotalProtect could lower their fees. I should not have to pay 150 to have someone come out. Hopefully, I won't have to submit too many claims. But I can just call them and submit the claim and then they'll have someone call me. I had one contractor to come out and it was good dealing with him. He came in and did the job. He was professional. He also wore a mask, had on gloves and he wore the shoe covers.

My AC wasn't working and it was pretty loud outside. It was rusty and old. The contractor Cinch sent out was excellent and very professional. They came on time and did the job as they said they will. They went over and beyond and cleaned up afterwards.

Submitting the claim was pretty easy. But I don't like the deductible and then I had to pay for a part. So I still ended up paying the guy $200 for my air conditioner. But the tech was very, very polite and professional. He got the job done. It was handled in a timely manner.

I have a home warranty with TotalProtection and it has been great. For the most part, they do a good job of determining whether or not a piece of equipment can be repaired and what its life expectancy looks like or whether it needs to be replaced. That’s all that anybody can ask. I pay a monthly fee and my deductible is 125. It has gone up over the years. They replaced a garbage disposal unit and put in a new one. Then, they repaired my air conditioning units a couple of times. I've got a pretty big house and I've got all three of the air conditioning units and my TVs and all that stuff are in on the warranty.

I do online services with TXU and they promote Cinch so I know the ins and outs. I know everything they cover compared to others. I called initially to submit a claim when my washing machine conked out. But then they told me to go online and do the claim. It took a minute for them to get back so I called them again and then they put it through. But I can understand since it's pandemic time. They’re good with their customer service. But then it was more of the company that they chose took a minute. They said they didn't get my information so I submitted again. Then they came when we had the appointment. They returned with parts and they did very well.

We had a very good experience with Cinch Home Services, so far. We just call the claim in and the contractors come out and we pay the invoice. They've been very professional and they have done a good job. All of the calls were covered, except for one and all we had to pay was the service call.

Submitting a claim was great. The online submission is very easy. I've had to call in a couple of times to schedule a claim just because of a certain provider that we wanted to make sure it connected with, that had done work for us for the previous job. I didn't know if the automated system would be intuitive enough to do that. Their customer service has been fantastic.

We live in Birmingham and in an area code 205. And Cinch Home Services gave me an area code of 256 for my washing machine claim. I tried to explain to them that it was nowhere near us. Then they just told us to call a number. We called the number and could never get anybody to return my calls. Birmingham is a big city, so there's gonna be somebody around here. We didn't have to go to another area code to get somebody here. Then when they wouldn't come, you know, that didn't really pay off. So I told my husband that I was ready to call and tell Cinch that we would not use them anymore.

I made a claim online to Cinch and I got a response in 24 hours or less. The two technicians came and fixed the problem. They got to the point, and made the necessary phone calls and things that they had to make. They had all the equipment with them and the parts. They cleaned up after they did their work, and it was wonderful. They were very professional. Everything went perfectly well and I appreciate it. The experience was great.

Cinch needs more experienced technicians. It seems like they hire the bottom of the barrel technicians. But overall, everything else is pretty good.

A lot of times, we submit claims with Cinch online. The reps offered good customer service during those times. The last item was the AC unit and the technician was able to fix it.

I'm quite pleased with Cinch. I can call and follow up if something is not fixed within the six-month period. I pay the first $100, and they take care of the rest. Although with some things, I wasn't quite satisfied with them, with my water heater replacement since I had to pay the majority of that bill. With the exception of my water heater, I don't have any complaints. All of them have been super. When I called and I asked for stuff, I don’t wanna hear no stuff about, “Well, look at your warranty.” My wife did all that stuff. She dealt with them on that. When I call them, I want something fixed and to pay my portion of it, not to hear a lecture.

I love Sears. It’s a great service but I had a little bit of confusion though in the last call. There was a visit prior to fix the same thing and I was told there would be no charge because I already had a call for the problem. When the guy called me to make the appointment, he said that there will be a $40 fee. I said that I was told there wouldn't be. So, I cancelled and told him that I didn’t want him to come out if he was gonna charge me. I had some difficulty figuring out how to get it fixed. The refrigerator is still broken and still has the issue. I'm in the process of selling that house, which was why I wanted to get that fixed before I left.

Right now, Cinch has been more responsive recently than in prior years. We've used the air conditioner contractors and I have an older fellow that I've used before. I work with him because I've had guys out here that have not been so good. So I call in and get a claim and then I request specific guys that do the work. He's very polite and honest and I just continue to use him. If he goes off their list, I probably will go to somebody that he's approved with.

We had a home warranty before and had liked having it. My friend had had really good experiences with Cinch Home Services. My friend is extremely picky, and I knew if it was working for his family, it will probably work for mine. I had a claim and I submitted it online. It was very easy. The contractor that came out was good. The first claim we had was perfect. Then we had a stove problem and then I put in a claim for that, and things went south quickly. I was just talking to someone from the company yesterday. The service provider came out about two months ago, and there was a problem, but then it wasn't covered. And I've been going back and forth trying to get someone on the phone to get this resolved. I wasn’t as impressed with the second claim. Cinch should give better communication if everything can't go well with the appointment.

TotalProtect has taken care of everything I've needed. The options to submit claims are good. When I call them, their reps are very good and then I check the status online. I was using them a lot more on the air conditioner. They've also fixed my washer, my dryer, my refrigerators, and freezer. The contractors have been good. But the last one didn't return calls very quickly. I had to call them four times to see if a part had come in. But the gentleman was very nice. I'm sure they’re just a small company. My washer was finally fixed for the third time. The last time, it only worked for a couple of weeks, and then it started doing the same thing. But everything has been working good now. I’ve told people that I’ve been happy with TotalProtect.

When I submit a claim to Cinch, they just give me the number of the contractors and I call and make the appointment myself. Then Cinch follows up and makes sure that I've been able to secure an appointment. If I haven't, then I can call Cinch and they'll take care of it. The contractors that have come out have been great. The level of work has been pretty straightforward and they are able to complete it quickly and easily. If I need anything extra, they'll call and ask for authorization. But everything has been completed that I submitted.

Cinch's package was cheaper than some of the other places. The premium in particular. I wound up paying out-of-pocket for the only service call that I made because the service provider said the air conditioner.had to have Freon put in, and it was above the amount that was covered on my policy. So, I don't know if the warranty is helping me a lot. Cinch covered the service call and I guess the manual portion. But the Freon addition, they did not. It was identified by the service provider who told me it was $25 a pound. I didn't know that there was a limit to my coverage for a Freon. It might have been in the fine print somewhere. Information is always key. If I knew what was covered, then I would feel better about it. I did not know what to expect, so at the time I got blindsided from the service provider. I paid money upfront. I went back and forth trying to verify that the charge was legitimate, because some can be a lot shady.

It's taken a month but I still have a lot of reimbursement. Also, the process to fix air condition took about two months but still wasn't fixed. They finally told us that we can buy on our own and they will get us reimbursed. But they didn't give me any reimburse yet. It's like I got an insurance but I didn't get anything. I had to go outside to live in a hotel and I didn't get reimbursed for that too. They didn't tell me what was going on. Every time I call, it takes two hour but it doesn't solve anything or they give me the wrong direction. This was so hassle. This insurance collects all my money but then it doesn't help me.

Submitting claims was very easy. Our air conditioning was malfunctioning and we set up the claim and almost immediately got in contact with the repair person. Everything went very smooth. It worked pretty well.

I came across Cinch and called them. Anytime I've called, they've taken care of it. The contractors were great. I've had claims for the garbage disposal, air conditioner and our dishwasher. They fixed them all. I'm very satisfied.

I've been with TotalProtect for at least eight years. The online way of submitting a claim is better than calling. You can do it online at any time of the day. I’ve had service calls for pretty much every appliance in my house, my refrigerator, washer and dryer, air conditioner unit, and each time, the contractors were all professional. My washer replaced but the quality of the new washer wasn't as good as the previous one. I understand that it's a replacement. But it could be improved. Other than that, everything else is good. It’s extremely beneficial to have a home warranty and I have recommended to everybody to have one.

Everything went well with my claim. The contractors checked my air conditioning system and they were fine. I was very satisfied and I was happy with what they did. I would tell my family and friends to use Cinch Home Services.

Before, when you call them, you get them immediately. Now, you can call and call but it's hard to get them. For almost two years, I will have situation and I will call them but nobody will do anything. Not everybody likes to go online and see the form. It seems like that's what they're trying to push for. But that's the only problem I've had being with them for all these years. The last situation I had with them was with the AC. The contractor came out and checked it. The guy fixed it. The other stuff was our fridge and when the tech came out, he said there was a lot of stuff that got missed in there. When the guy came to fix the AC, he went to the panel and the fridge started working. So you cannot tell me again that it's a part that is missing. So, since then, it has been working without him changing the second part that he wanted to come change.

I've had Cinch Home Services for five years and it has come in handy and it has been cost-saving. We had an issue with the air conditioning and the waiting period wasn't that long when I called to submit a claim. It was very easy. The call was automated so it was quick. Then the technician came out pretty much the next day and fixed it. So everything worked out fine. The tech explained everything and he was good. He's better than some of the ones in the past. He had on his mask and he stayed six feet away. I haven't had any more problems since.

I've had Cinch for four years and I've probably done three claims. I usually call and I hear back within half an hour. They’ve made it fast and easy to get issues solved in your home. They’ve done a good job. I had a hot water heater malfunction, a bathroom leak and a couple of other issues. I just submitted a claim and then, they assigned me a company. The contractor came out within two days every time and they did well. I had one issue where Cinch tried to send me somebody who weren't on Better Business Bureau and they had terrible ratings. I asked Cinch if I could get a different company and they sent me a better one within a day.

You just call the TotalProtect number and the operator comes out and you tell them what problem is, and then they contact a service provider. The service provider contacts me and they come out and take care of the problem. It has been a good experience. I've had several things done to the house under the contract, and the last one was with my AC. First, the contractor came out and switched out a motor on the condenser, and that did real well for a while, and then it was obvious that the unit was going out because it started making a loud noise. So, I recalled TotalProtect and they called the service provider, and ordered the parts. Since I live on the coast of Texas, they gave me a condenser that is pre-treated with a special rust preventative in the paint, so the condenser unit will last a lot longer. I appreciate that. I had to pay a $125 deductible. That's peanuts when you consider the cost of new AC. That's one thing I like a lot.

They are very trustworthy and submitting the claims have been good. I've had the warranty for so long and there were some services I forgot that was even covered and paid for it, and only to find out that I could have gotten a discount. But for the services that I've used, it has been good, except for the one incident that I reported. It was horrible. Some stipulations can be inconvenient. My refrigerator didn't get fixed for three months and we had diabetics in the house. The stipulations were the procedures of the company and how they have to go through different levels to get approved. They have this thing called "accelerated claim." So you have to go from a claim to accelerated. They told me that until they could get this fixed, they would send us a small refrigerator. But it only held one thing or eggs. It was crazy. But they eventually did send me a check to replace it after 90 days of it not working. So that's where the satisfaction comes in.

I've had TotalProtect since 2003 and its services have gone down over the years. It's not as good as it used to be with the long wait times, transferring all over the place and speaking to people who can't even speak the language correctly. When I speak to the office department of TotalProtect, it's sometimes very difficult to understand the employee's dialogue or diction because some of them are out of the country. At one point, I even had one of the employees screaming at me. That person wasn't very professional, so I didn't particularly care about that. But other than that, I have been getting authorizations on the few problems I've had.

I like the contractors that have been out. They’re usually very good. They're very knowledgeable and they have a lot of their own experience doing other stuff. We’re in this small area so we get the same guy. They seem to know what they're doing and they're willing to come back if it didn't work. What I don't like is that when I go to file the claim online with Cinch, there's nowhere to put anything about symptoms. So, they often don't have the parts. If I could say, "I am getting this error code even", they could say, “Okay. I know that that's probably a bearing. If I don't have that, I'll check my stock and make sure I do.” Then it takes them six weeks to get back, especially right now and that's not just with the home warranty. That's the regular Sears repairs too. They have the same setup.

I found TotalProtect through the Pentagon credit union and I’ve had them around for six years. The last time I called, the guys couldn't make it for about five days. I called back and I said that can't happen because it’s too hot. So, they gave it to somebody else that came out here the next day. So, I was surprised. That worked out very well. I pay through my credit card once a month and so far, I haven’t had any bad experience with them. I have been doing good with them. Submitting a claim is simple if you call up on the phone. I can’t do it online because it takes forever. But if I call them on the phone, I get through somebody. They give me a claim number and a company to call.

When you buy a home, you don't know what you're getting sometimes, so getting a home warranty is more of a safety to make sure that there are no major expenses. I used to call Cinch Home when I have a claim but it came to a point where you have to wait a lot, so I do it through their automated system. Then, they send a notification of who to contact to schedule an appointment and you contact whoever the vendor is that they choose.

We've had Cinch for four years and we're happy with them. I made claims for the washing machine and the dishwasher. We called them and they gave us a number. The reps were all professional.

I always submit claims online and then I usually get an email right away and a call within 24 hours. We have replaced the water heater and a garbage disposal. I also had a couple of little fixes on our air conditioner. There might also be something with the refrigerator a year or two ago. The contractors have been nice. However, I would like to have more access to contractors. There was one time a few years ago on the garbage disposal where the guy was not able to get here for a week. But then, I called TotalProtect and they ended up sending somebody else a couple of days later. I recommend having a warranty. It gives me a peace of mind. I'm sure I won't incur thousands of dollars in bills.

Submitting a claim through Cinch was easy. I didn't have any difficulty. The problem was the AC and their tech got it the first time, but it took two weeks. 95 degrees in the house for two weeks was interesting. But it was nothing they could do because with COVID-19 hanging around and not enough people working, they were backed up.

It was my first time using the service and I got good response. I called them and they were great. They worked with me completely. The contractor was out here in a timely manner and got exhaust fan fixed. When the guy installed it, it was very, very quick. I was very satisfied with who I got. They were awesome.

Everybody has been great. And then recently, I took the payment voucher because I wasn't satisfied with the stove that I could have gotten in replacement. My stove can’t be fixed. I got a new stove and a new dishwasher. Now, we have a refrigerator, washer and dryer, so I’m trying to figure out whether it's worth spending the money. I'm just about to retire and I'm trying to figure out what I can cut out of my budget.

Updated on 9/10/2020: Order #**. Again This whole process started 7/13/2020 when the tech was told parts unavailable , Microwave would have to be replaced . After many complaints , being put on hold on the phone for hours, disconnected or passed off to someone else, I finally received an offer of $200.00 to buy a microwave. I ACCEPTED. I was told it may take 10 days to process. That has been over a month ago. You do the math. We have paid $79.99 a month and (Sears Home Warranty) or Sub-Contracted Cinch Home Warranty is still going to delay , delay, Delay . Meanwhile we have more than paid for the microwave. Please see my previous complaint & its easy to see why Sears has filed for bankruptcy. Don't trust this warranty plan it is nothing but a scam.

I had Cinch previously. I started it over again in September. Our experience submitting a claim with them has been horrible. First of all, when I have to call back once the tech leaves, no one calls me back. Then, all of those different prompts, it's hard for me to be able to get through with a live person to speak with someone. Then when I finally get someone, it’s someone from India. This has been ongoing. Years prior when I had them the first time and when I had to file a claim, I had the same problem.

I've had two claims in the last month. Overall, it's very easy to make the claim. Unfortunately, this last time when we were told on a certain day that the contractor's truck broke down and they couldn't come until the next day, and we were without a refrigerator. It was three days. Dealing with them is okay. You can do it online or on your phone, so that makes it very easy. It's just unforeseen things with getting people here, though. But then, once that gets past, then that's okay. Cinch has provided the service that I expected of them so far. I just gave out their name to a neighbor just recently. I recommend having a home warranty for all your appliances.

Going through the Cinch website is really easy. But there are not that many contractors here in the city where I live so they come up from outside of Nashville in three or four days. We had some plumbing issues and most recently we just had our air conditioner replaced. The AC replacement went really well but it took about a month thanks to the Coronavirus. It was not so much due to the contractor themselves but due to shipping and the parts people.

I was looking for a new home warranty service and my cousin who had TotalProtect for a while told me that she was pleased with them. So I checked them out. Their reps were good and professional. They took care of my needs right away. TotalProtect gave me a reference for people for my air conditioner claim. I called whoever they told me that they were sending out. Then when the service technician was here, I asked if I needed to do anything and she said that they would take care of it. The technician was pleasant and professional. She fixed it right away and told us to call her back if there were any issues. Everything has been good with Cinch so we'll stick with them for a while.

One of the service people who came out here told me about Sears. It was working fine and the service people were prompt, courteous and thorough. But I had to terminate it because it didn’t look like I was getting the benefits from it. $50 a month was expensive and with the way the world is right now, I figured it wasn't worth continuing.

It has been a good experience working with Cinch. I go online when submitting claims. It’s fairly simple as long as it’s straightforward. But in order for you to cancel and make a change, you have to call in.

Submitting of the claim was very easy on the app. Then I reached out to the companies that they recommended and they came out and fixed the issue. I've had three claims this year for three different things and it's been very good. The contractors were very professional. They came, assessed the issue, and fixed the problem, and did not have to return. Everything that they fixed has been functioning as it should.

My air condition wasn't putting out cold air. So Sears came out in May. They put Freon in there and it lasted until July. My air condition went completely out so they came out again. The technician said that he had to order a part. When he was supposed to come back out again, he ended canceling my scheduled appointment the day of, and I wasn't pleased with that. Now, I need my air condition outside to be replaced and Sears is who Cinch is dealing with. I've been without my air conditioner for about three weeks now.

Our warranty service was transferred to Cinch. But it has been an extremely difficult experience. We have been without air conditioning in our upper level for two months now. It may possibly be fixed at this point, but the weather has been cooler so we won't know if it can handle the heat. If the repair actually works this time around, I should not be without my air conditioning in my upper level for the entire summer.

We bought a refrigerator from Sears and the compressor went out. The Sears people were sent and they laid out for us what they could offer us with the home warranty. We've been pleased so far. I've submitted claims online and it's super simple. Also, they've been super easy to deal with. We've had past home warranties before that were kind of a nightmare. But with them, everything has been handled great so far.

We were having problems with our air conditioning system and unfortunately, Cinch couldn't find anyone here in the Savannah area that was working under the TotalProtect plan. They finally sent me an email saying that they wanted me to see if I could find a contractor who would be willing to take a third-party payment. I called 10 different people and nobody wanted to do it. They said that it wasn't that they wouldn't get paid but it takes so long to get paid. I had no choice because our electric bill was going up $100 every month. And it's not cooling down any in Georgia. I just had somebody to do it and Cinch wouldn't reimburse me any of that. But I don't think that was fair because it wasn't my fault. They have replaced different appliances and stuff but I'm really upset about the air conditioner claim.

TotalProtect's monthly cost and the deductible that we paid when someone came out were cheaper at the time that we changed to them. It used to be $75. But now it's $125. The issue I had with them last year was that they lied and so they didn't cover my air when it wasn't working. I was pregnant and it was hot in Georgia so I just went and told my husband to buy a new air conditioner ‘cause I wasn't about to deal with TotalProtect. This year, I had an air issue with my other unit at my house. It was the same issue as the other one and they fixed it with no problem. As of now, I'm happy with them.

TotalProtect is a good program. I didn't have any difficulty with submitting a claim at all. I had an air conditioner problem and they helped me with that. I had a bad plumbing problem and that was taken care of too. The contractors were fine. They were prompt, very helpful and I had no problem with them.

My aunt had someone tell her about Cinch. And then, she told me about them. I love them. When I submit a claim, it's priceless. They do everything for me. They work any issues that I may have. My experience just depends on the company and the service technician that they send out. Once we got the heating and air technicians going, they were okay. They're out at Sumter. The AC is now working. But I wouldn't want them again because they communicate with the company and won't communicate with me until after I cancel the services. And then they would send an email saying, "I'm on my way" or a text message. But they didn't even communicate with me. Other than that, Cinch is a wonderful service and I really do appreciate everything that they do.

We had a refrigerator and a dishwasher repair last month. I gave the highest rating to the contractor because I was very pleased with the work. However, the refrigerator’s line leaked again and has now caused thousands of dollars worth of damage because it flooded my kitchen and the basement. That ended up being a terrible problem. I contacted TotalProtect yesterday and they sent a different repairman. We got the water turned off and a general contractor was here taking pictures. TotalProtect gonna sort things out but I’m overwhelmed right now.

I was with a different warranty company and I wasn't happy with them. Then, there are a lot of vendors with various companies, and one vendor told me that he liked Cinch better. So I ended up switching to this one. I've been with them for several years now and I've been happy. However, the issue about getting ahold of somebody is not good. They don't have anybody there that can help me with claims and I didn't like that part. It's when you hold and hold to try to get to talk to somebody about your claim, and they say, "You can file it online," and then they hang up. Sometimes, that doesn't answer all my questions. Sometimes I have a question or something that just applying online isn't gonna cut it.

Short version: be prepared to wait months for things to get repaired and be prepared to spend hours on the phone with Cinch and don't expect them to replace anything. Long version: when my wife and I bought a new home, our real estate agent convinced use to get a home warranty through this company which we thought was a good idea, but it turned into a complete nightmare. In the year we had the warranty we filled 4 claims. The first two were issues that were fixed in less than 5 minutes and cost us each the $100 deductible, oh well. The third was a claim for a pool heater. The technician assigned called us and said the didn't handle those kinds of claims and told Cinch not to contact him for them but he continued to get requests for service from them. Called Cinch and they assigned a new technician. He came out, we gave him the $100 and then we never heard from him again. After a month we called him back and he told us he was having trouble getting the part. We called the company and they said they would contact him. . . nothing. Another month and the same thing. After 3 months Cinch finally said we could find our own company to fix the heater. We are still in the process of figuring that out. Our fourth claim was for our dish washer. The first technician came out and thought it might be the pump and so a week later he replaced it. The problem didn't resolve. We called Cinch back and they assigned the same technician but he called us and told us to call Cinch back and assign a new technician because he didn't think he could fix it and we needed a second opinion. A new technician was assigned and came out, he thought it was something else and attempted to fix that, still didn't work. Called Cinch again and they reassigned the second technician who called me and said he couldn't fix it. Called Cinch again and they said it was being reviewed by the claims department to see if we could get the dishwasher replaced. Waited a week and called again, was on the phone for half an hour and asked to get transferred to a supervisor, waited another 15 minutes only to have the line go dead. Waited a day and called again. This time I was on the phone for over an hour, finally got to speak to a supervisor who said that they could someone out for a second opinion on the dishwasher. I told her that we already had two people come out so it would be a third opinion. She said that since the second technician was unsure what the problem was with the dishwasher a third person would need to determine the problem to see if they could replace it. It has now been a month without a dishwasher and 3 months with out a pool heater and hours spent on the phone and $200 in deductibles for things that haven't been fixed or replaced.

The old warranty I had didn't give me what I needed so I ended up going with another company. I wasn't displeased with the previous warranty company that I had. I think something just happened and they didn't support the mortgage company. So far, I've not had any issues at all with TotalProtect. I love TotalProtect. They're one of the best warranty companies that I've dealt with. I previously had a warranty plan with American Home Warranty and that was the worst company that I've ever had to deal with. They were not accountable for what they did. I have a very nice house and I've always had a very nice house, but they didn't want to pay for the warranty so they would have the contractors, in one case, to say that I lived in deplorable conditions, which is not true and never had been true for me.

Except for a couple of occasions, our experience submitting a claim to Cinch has been fine. One occasion, I didn't explain myself well enough to the lady that I was talking to, to have somebody come out. By the time the tech came out, the tech told me that I didn't qualify for the service and I still had to pay the service call. Then another time, we called in, and because my husband had attempted to fix the problem, Cinch refused to accept the claim. But other than that, we've been happy. The contractors have been very good. Overall, we're very well satisfied. We've never thought to drop Cinch. We've had other companies approach us for homeowners' insurance and we haven't gone with them. So far, Cinch has met all of our needs.

We wanted to have a home warranty because having a home warranty is a little bit of a safe haven, particularly, if you're starting out. It just made sense. Submitting a claim with Cinch was extremely easy. I went right online, did exactly what it said to do. I received a text and phone calls and follow-ups on how the service was provided. I was immediately given someone that could help me. I called the company. They were very prompt in setting up the appointment. They were very thorough and answered all of our questions. They did a really nice job. I was very pleased. I sent a message back to our Realtor and thanked him. The warranty was on the lease and he suggested that it might be something that we'd want to think about when it was time to renew and it was good. Glad we did.