Cinch Home Services Reviews

I had an 11-year-old stove that had a few issues. It's $75 every time the contractor comes out, so they say if you group things, then you only pay the one-time fee. The contractor came out and looked at it, and he said it would be too much to fix it. So, they either offered me a new one or they gave me a cash settlement. I did the cash settlement because the one they picked for me was black and all my appliances were white. Everything was great. Cinch has been a great service and it's reasonably priced. I'm gonna renew it when it comes up.

We had some drywall work done. The gentleman that came out did a very good job on that. It was upstairs and on the ceiling downstairs. We still have one pending to get some tree trimming done. But we haven't had any progress done on that because tree trimmers are quite as the demand these days. We were happy with Cinch.

I was in an older house, and I had a repair person come from Sears. They said, “You know, your house would probably do well with a warranty like this.” I got Cinch and I love it. When I call, the people that I talk to are good. Getting to a person can be tricky, but when I talked to people, I've been very happy. All the appliance work has been great as well. The repair people are very knowledgeable. They care about what they're doing, and they want me to have a good outcome.

I knew that eventually, I will need a warranty, so I went with Cinch. When one of the burners was not working, it was pretty simple to submit a claim. It was a very quick phone call and that was it. The tech came over and fixed it. Everything was quick and easy.

It was easy as pie to submit the claim online. Cinch gave me an individual that came out to work on the fridge. The guy came out, worked on it. He came out four different times, wasted Cinch's money and time, replaced almost everything in the refrigerator freezer, a 20-year-old freezer, but it still didn't work. I lost almost $700 worth of food, breast milk, and days and days without a fridge. I even had to go out and buy something out of my pocket, in my house, and put it, before Cinch finally decided to replace it. It didn't matter whether you replace it or get someone to fix it. But it was a three-week time frame.

We've had about two or three claims with Cinch a year. We've had a dishwasher claim, a refrigerator twice, and we've also had a washing machine claim. They're doing good and everything about their technicians is fine.

TotalProtect has been great when we first started out and then Cinch bought them out. There was one technician that I had a problem with. My washer wouldn't wash and wouldn't pump the water out. The guy took three days to come and then he didn’t bring anything to work with. By then, the washer was full of water and it was stinking. It was the switch in the lid and it took four months for him to get that. I really didn't like him. He lives half a day away from where we are. Finally, we gave up and called the Sears repair people.

I called Sears to come out and fix my dryer, which was acting up. I didn't do anything the first time and I just paid the bill. The second time I called them, it was with a different problem. They mentioned that they had a warranty on appliances so I took that out. It's rounded up to $50 a month to pay for it. We called about our dishwasher and they came out on that. Then I called about our water softener and they came out on that too but that was not covered so I asked if they have a full house warranty and if I could get that. I couldn't do it until this one expires but otherwise, I will get it and I'm going to probably drop Old Republic when the time comes.

Cinch offers a warranty for all appliances in the house. Things get old and it's something to look into if all your other warranties have expired. Everything was done online and it was pretty simple. You just schedule on the website for it and tap in what you need. I've had someone come out twice and so far, the experience was good and I noticed the teamwork.

My heater was leaking. The technician who was sent out was very professional, on time, and finished at the time that he told me that he was going to. He came with all his PPEs and he cleaned up. The quality of work was really good. He did the job and he knew what he was doing.

The warranty company did approve a replacement, which is a decent replacement model. I am currently waiting for the new fridge, but I am sure it will get here eventually. It has been a hassle, but the warranty company did eventually fix the issue so I am revising my review to 3 stars.

I own a home and Long & Foster's deductible is excellent. Submitting a claim is quick and the companies they send out are very professional. One time I had to call in about an electrical problem and the recording said that Long & Foster was changed to Cinch. They didn't send out anything about it.

We've had a lot of trouble here with some of the claims. The most recent issue was with the washing machine. The contractor said it needed a new sensor. The sensor was put on, but the electronics were not configured and the washing machine was never configured properly. The appliance never worked properly and the sensor was not even turning on correctly. In addition, the contractor left parts in the middle of the floor for people to trip over. Nobody should do that. But it eventually got straightened out. Cinch sent somebody out here that knew what they were doing and who configured the electronics correctly. The washing machine worked great.

The board got a connection issue with a connector that was built up over time. As a result, if the connector stays in place, there's no issue. But if the connector moves a little bit because of possibly heating up and cooling down, it can cut out one section of a safety section, and my heat doesn't come on. The first contractor was a nice gentleman. He was just quiet and not as communicative as I would have expected to make a consumer feel good about having someone in his house. The second gentleman that come out from a different company was young and very communicative. I felt better about the second gentleman than I did the first. They came to the same conclusion. They know what the problem is, and if the problem persists, they’d have to replace the board and the connector.

I had two things that I wanted Cinch Home Services to look at but the claim submission was more difficult this time. In the past, I could talk to a real person and they put two issues on the same ticket, so I only had to pay the $100 for one ticket. I couldn’t do that this time. I couldn't get through to a person. It kept bouncing me around the system. I tried submitting the claim online but I couldn't combine them there either.

My most recent service request was a check-up on my air conditioner and a gas unit for heat but Cinch couldn't find a contractor. The first time I had it done, someone came from about 60 miles away and that person wouldn't come this time. Cinch told me to see if I could find somebody locally and they would reimburse me. I found somebody locally and paid the fee. I sent the bill to Cinch and I haven't heard from them. It's been three weeks. Other than that, it's been great with them.

The recent claim that we put in with Cinch was for the kitchen outlet. The one that we use for the refrigerator wasn't working. The refrigerator kept going off and on and I kept thinking, “Well, maybe it's the fridge.” And we figured out that it was the outlet. We live in a high-rise condo. The technician explained to us it had something to do with the wiring. The wiring was commercial grade, but the plugs are residential, and that is what caused it. Even though we've been there for five years, it had never happened before. But either way, he did a great job. He always does, and we used him before several times. Kelvin is fantastic. Also, I talked to a service rep once to add something on and he was quick on the trigger and handled up on it.

This is the first time I've called Cinch to have something replaced. When I phoned to find out why I hadn't heard back, I was told that I had been emailed. It was nice to have somebody that sounded like an American-born talking to me so that I knew they would understand what I was saying and meaning even if I don't use exactly the right words. I went to my email and then found out I needed to go to my junk mail and it automatically went there.

I’ve only had two claims since I got my home warranty. One is for the microwave and the other is for the dishwasher. Technicians came really quickly for the two items and fixed them. My dishwasher wasn’t draining all the water. I put a new load and started it. When I opened it, the bottom was full of water. The tech was nice. He was wearing his mask and he kept his distance. I asked if I needed to sign for anything and he said I didn't need to. He told us what was wrong with the dishwasher and he replaced whatever needed to be replaced. Since then, the dishwasher is draining the water and right now, everything's okay.

I had garbage disposal back up. The first plumber that came used an air gun to unclog it and he could have caused the pipe to crack and a slight leak under my sink and he made it worse. He just said he had to come back and I have to contact Cinch, and then they would offer us another visit. Then, Thanksgiving was coming and it wasn't good timing. He just didn't do it. Cinch had to find another plumber that came to fix it. He put in a new line. It was very timely. It was just that the whole process took two weeks. It was ridiculous.

All around, everything has been very efficient, even customer service. I prefer that. I'm glad I could talk with people. But if I were to do it online or email, virtually, it's great. The work quality of the contractors is good and it has worked. I have referred Cinch to a lot of people.

TotalProtect raising their deductible. I started with the 70 then they went to 80 then 90 then 100. Now it’s 125 and they wanted upfront payment even if the servicemen come here and say they are not going to fix the problem. There was the case with my washer that was leaking. TotalProtect took the money over the phone with the credit card. A serviceman came and said it was just water that went behind the washer. And maybe it was too many clothes in there.

I've had claims for the dishwasher, washer, and dryer. The contractors have been very nice, although I had to wait two weeks for an appointment with the dishwasher claim. Limelite was the contractor and it was very hard to make an appointment. I was talking to their guy and I asked if he could come at 8:00 because I have to go to work but he said he doesn't go to work until 10:00. Then, I suggested 4:00 but he said he has to be home by 5:00. It was a little awkward. It took a couple of days. But other than that, I highly recommend Sears. No matter what breaks, they do all of them normally quite quickly. And I don't have to figure out who I should call, it's all in one place. It's a secure thing to have.

We've always dealt with Sears. We’ve always bought Sears products. There were two claims recently. One claim was for our wall oven. It needed a part because it wasn't functioning at all. The second one was a refrigerator. The freezer broke down, and the refrigerator was on the way to breaking down. The only complaint I have on the claims process was it took us forever to get a representative that we could talk to. It was hell talking to a recording, where you would call up, and they wanted you to make the claim, when we had to ask questions about it. We wanted those questions answered by a human being. But the recording kept saying, “Okay. What is this for? What is the claim number?”

We had a problem with our stove not too long ago. It took five weeks to get it fixed. It took the tech two weeks to come out. And then once he got here, it was another three weeks before they had another appointment, because the person on the phone wouldn't take the error code from me. The technician had to come out and diagnose the problem. And then when he came out, he was here five minutes, same error code that I told the guy over the phone. And then it took another three weeks before they had another open appointment to where they could fix it, because they didn't have the part on their truck. They had to order it. The part came in two days later, but it still took another three weeks to get a guy out here. It's ridiculous that you have to wait five weeks. CInch could have had someone in our area working on someone else's house, “Hey, let me swing by and fix that stove for you,” instead of having to wait five weeks. The guy took 15 minutes to fix it.

The phone tree is a nightmare. I have gone through the phone tree and then hung up on, and had to call back in. God forbid, you call after-hours or on a weekend. You get in these infinite loops. And it's not always clear what number to call. There are two different numbers out there. And sometimes, if it’s one thing, you want this number, if it's another thing, you want that number. I don't know why there would not be one number to call, or some human to triage the situation and give me the right person. Make the process easier.

I'm extremely happy with TotalProtect. Every situation has been handled well. I had a ceiling fan that broke, and the guy that came tried to get more money from me and TotalProtect said, "Listen, we'll send you your 125 back and an extra 125, and you get your own fan and get it installed.” It worked out perfectly. I honor and value my membership.

Submitting claims to Cinch is very simple. You just call the number and speak to whoever they have on the other end, explain what you want, and then they go about setting up an appointment. I've been with the company a couple of years now this time around. I had a service agreement with Sears when we lived in California too.

I've been with TotalProtect for four years. I've had two major claims - a washer and a refrigerator. The washer took a long time to get settled. The washer situation, they were both in Ohio. But I happened to do all the work of getting everything fixed from North Carolina. I just had my refrigerator done, and I have recommended them to 10 people. Being without a refrigerator for a month wasn't pleasant. It was beyond their control because of the pandemic. They couldn't get the parts. But they were very concerned and I couldn't ask for anything better.

Some stuff broke in my house and needed to be fixed. I liked Cinch's price. The very first time I requested my microwave to get fixed, it took them forever to do it. They were supposed to give me some Sears gift cards but I never got those. Other than that, submitting a claim is convenient because it's online. At first, it was confusing because I didn't have a copy of my actual contract that showed what was covered for me, so I didn't know what I had that was covered. Once they gave me my contract, then I knew what I had that was covered, and I could do it easily. And then, they let me know who they scheduled service with after I put in my request.

I've had one claim with Cinch and that went great. The heat pump was out. I went on the internet, and there was one place that I had a little bit of trouble getting the information into. But once I figured it out, it was no problem at all. The tech came out the same day and had it running by that afternoon.

I recently cancelled a claim for a clothes dryer that I was able to determine what went wrong and fixed it. But then there was a problem with a garbage disposal and it was replaced. And then the latest one was with my side-by-side Whirlpool refrigerator, and Cinch had it repaired in a timely manner. It has been working fine. I also had air condition work done in the past and they were able to send a contractor out also within a few days and correct the problem. I'm happy with my home warranty. It has been a good program that I've been able to use and I feel secure. And the fact that I can have things repaired in a timely manner.

I don't have too much of a problem placing calls to Cinch. Once, it took a little longer than I thought it should have because it’s on a refrigerator. I lost everything in it. But other than that, with the washer and dryer and all our other stuff, they came through. It’s been pretty simple. The technicians have been great. The company is worth it because we really need it. That way, you don’t have to go out. With the warranty that you get on it, you can’t beat it. It’s better to have it than to not.

I've been with TotalProtect for seven years now. I had a recent claim on my dryer. I called them and then I got an email. But I didn’t talk to anyone. It would be nice to talk to someone. The person can help you more than the automated system. The technician who came out was nice. He repaired it, I signed something, then he left.

The biggest, most difficult and frustrating thing is, every time I call in, I can't talk to somebody with an American accent. The Cinch reps are hard to understand. I have to repeat myself multiple times. The last time I talked to somebody, they didn’t even know what I was talking about. For example, we had a thermostat go bad for our heating and air conditioning unit. And the person I talked to had no clue what a thermostat was. So, it's hard to make a claim when the person doesn't even know what you're talking about. We called a number of times and I have only talked to somebody without an accent twice. And it gets very frustrating when you can’t understand what they are saying. And if they don't even know what you're talking about, that even gets more frustrating.

My most recent claim was for a refrigerator. The freezer was freezing over. The claim process was very difficult. For some reason, you usually get service within 10 days or if a part has to be ordered, it usually comes less than two weeks. This latest time, I waited almost close to two months for the parts to come in, and I that was awful.

So far, my experience has been pretty good every time I've needed Cinch's assistance. I've been with the upgraded version. I have a good plan. But I would like to speak with somebody in the customer service at some point because I would like to see and get more details on my coverage. It's just that from others that I talked with that have similar plans, they have acknowledged some concerns about their coverages. Because when I got it, there are a lot of fine print that is involved. All I know is right now, I'm paying for most of my services, like a $50 deductible. But I have a plan. It's about $700 a year, but I bought it through Long & Foster. But overall, it's good.

I had a contractor come out and service my dryer and washer one time, and that serviceman told me about Cinch. Recently, I had a contractor come out and look at my dishwasher. And then I had another come out and do my annual maintenance for my heater. They were both very good. The person that looked at my dishwasher just recommended I do something, and I did. That resolved that. And then the heater, the tech looked at it and everything looked fine. That maintenance is included in my plan so I didn’t need to submit any claim.

The techs from Cinch have been great. They were very careful, were wearing masks and were making sure they do their work properly. My dishwasher is working great. My hot water heater is great. Cinch has been very good to me. It has been taking care of me.

I have had Cinch for years. This year the contract is about due, which I have to cancel because even though the repairs are rather quick, and most of the time it’s right away, this last time with the washer I had some issues. On the 23rd will be the third time the techs come over to repair the same issue. Because it was the starting issue. Something wasn't working. The first and second gentlemen that came over didn’t diagnose right. I had to go and buy another washer. But before that, they were going pretty quick, and it was good. But since we’re having this issue, we're not going to renew. The downtime this time has been either about or a little bit over a month. So, I'm not too happy.

When my heat was broken, it was easy to get the claim going. Cinch got someone out here quickly. The work was done. However, I hate to say that they don't have the best guys, like the HVAC guys. But the heat works. One of the things that took me by surprise is that since Cinch switched over, you had to pay the deductible before you can even start a claim. When you go online, you have to pay before they do anything. It's the first page. I was taken aback by that, because usually, you don't pay until the person comes out. Times are tight for people. I may not have the money right now, but my heat's broken and it's cold. But I get paid Friday, so I'll have the money by the time the person comes out. But I can't even make an appointment until I can pay. That was off-putting.

Updated on 12/01/2020: So after writing a 1 star review the other day (after being on hold for an hour, only to be told they weren't going to help me) "Austin" responds to my review and informs me my account has been located and they'll be in touch to resolve my issue.... How are you going to do that, Austin? I gave you absolutely no contact or account info. Don't try to appease the people reading the reviews at my expense to make your fraud of a company look good.

I call Sears or go online to let them know what appliance needs service. It's easy. The reps say what they think might be wrong and try to set up a date that is agreeable to both parties for them to come out. The techs usually seem knowledgeable and thorough as far as cleaning and checking out what might be the problem. They solved the problem. We like Sears.

We bought the house in May of 2017. One of the things that were included was a home warranty with Long & Foster Realty. I renewed it because I liked the service I was getting. Cinch had since become the provider that Long & Foster Realty was. Submitting a claim was effortless. With Long & Foster, it was a little more complicated, using the telephone than going online. I'd get a robot on the other end asking which of the following I want, like kitchen, bathroom, or living room, and I say, “Attic.” So, sometimes, it was a little bit difficult. I had to keep saying, representative. Cinch does not seem to have those issues. Their website is a lot more efficient than Long & Foster’s was.

We recently had to call the fire department because the carbon dioxide detector went off. The fire department said it was a leak in the place, so we called Total Protect. The contractor came in, put the new pipes in, but they wouldn't reconnect the stove until the gas company came out to say that the pipes were fixed correctly. Then, the guys that Total Protect sent out said that they couldn't come and reconnect the stove for another week or so, and that would happen to be a day before Thanksgiving. Absolutely crazy, we got a grandbaby in the house, which is an infant, and we also got a couple of small kids. With my wife talking to on the phone, they said a week. But after I got on the phone and I got with Total Protect, and they called back the company, they sent somebody back out that very next morning. But they were telling us they couldn't come out for another week, which was two days before Thanksgiving.

We've had Cinch for several years and it's done very well for us. There have been a few contractors that the quality work has not been good. But then recently, we had a gas heater issue. The guy came in, found the problem, and fixed it. It's working good now.

Cinch was a service that my grandparents had many years ago. It was my grandmother who recommended it to me. She just assured me that it was a wonderful program that they had. Immediately after signing up, I had that peace of mind of knowing, “Okay, if something were to happen, then we would be covered.” I have just had to use it one time. And so far, so good. I filled out the claim online and scheduled the appointment. The technician arrived as stated. It was communicated to me when they would arrive so that I could make sure that I was at home. They came out, they inspected the damaged appliance, and then did the repair. I'm very satisfied.

I had an HVAC issue. I called it in to Cinch and they sent me a contact. I got with the guy, he was really fast and professional and took care of it. There was a part that needed to be ordered. I felt very bad for him, though, because he had to sit on the phone for 45 minutes to get his claim straightened out, and to get this part ordered. Cinch should make sure that there's an efficient way for contractors to get what they needed done. In the end, Cinch worked with him to get the part ordered and got it installed. I was very pleased with the whole interaction. My overall experience was good.

I got TotalProtect when I bought my condo and I renew it every year. Recently, my drain box in my dryer went out. I had to file it online because when I tried calling, everybody was working from home. They told me I could hear from the contractor the next day. They came and put a new one in. It's always been awesome with TotalProtect. People should get it. It's worth the money.

I had some interior damage. Cinch covered my home insurance deductible of $500. The process for doing the home deductible reimbursement went pretty smoothly. They passed the information from my insurance company and then I was able to send it all in and I had a check before I had the letter saying they were going to be sending me a check. Prior to that, my furnace heat exchanger was cracked. It took a little while to get it replaced, but I was happy with the technician that did the work. The process just took a few weeks to get the right part in. Everything is going pretty well so far.

I am ecstatic. After a lot of attempts, I found a good phone number where I can get a human being to answer and I don't have to go through a bunch of pressing numbers. Some of these folks are in Florida, some are in Texas and they are the kindest. I absolutely love dealing with those people. Most of them are Hispanic and I don't mean to say that in any way, except I absolutely love them. The men are very well-spoken, patient and polite. Mostly, they're gentlemen who answer and sometimes, I get a lady and they're wonderful too. If they transfer me and somehow I get lost, they call me back. It's been the best experience. In the past, I've been transferred, I got lost and I couldn't find the person I was speaking to.

I've been a Sears Home Warranty customer for many years. I had it for 10 years in my previous home then 3 years for the home that I currently have. I'm totally satisfied with them 100%. I tried another home warranty service for about maybe 60 days but I canceled the service. Sears is about probably the best and I had excellent service with them. Their customer service is wonderful.

I've been happy with my home warranty. It's usually pretty simple making a claim and although things have gotten harder now, it's still okay. I do my claims over the phone and customer service is good. Over the years, they replaced the toilet as well as my refrigerator. They worked on my washer and dryer many times. They also worked on my stove, dishwasher, furnace, and air conditioning unit.

The service from Cinch was good. My dryer wasn't starting and the gentleman who came was very courteous and seemed to know what he was doing. He got the job done.

The first service call we made was on an air conditioning unit. I had it serviced before and the guy that I was using said that I would have to give up on it one of these days 'cause it was getting old. So it broke down and I called TotalProtect. They came out and they managed to keep it going for a few more years. I was happy as could be about that ‘cause it was one of those where I was gonna have to change out everything. So, they were timely. The service tech was good, friendly and knowledgeable.

I thought that a home warranty was something that was necessary with some of the appliances that I have. It's very valuable and gives peace of mind. I usually call my claims in and Cinch would set up an appointment or put me in contact with someone who can lead me to resolve the issue that I might have. I'm very satisfied with the customer service. I'm also very pleased with the work done by the people who've come out.

It was a good idea for us to get the warranty. Cinch Home Services is worth it. The claims submission is pretty good. They were fast, professional and very nice. And their techs are pretty good. I'd tell my friends and family to get Cinch.

I have TotalProtect in case a thing breaks down. Instead of going out and buying one, I can just pay the deductible and have someone come out and fix the thing. That was easier and the most convenient way for me to go. The first two times I submitted a claim were okay. But the last time I submitted one, I had a problem.

We have always had a preventive maintenance agreement with Sears, and then they started discontinuing those. When we found out we couldn’t continue, I asked them, “What is the alternative?” That's when they told me that Sears Improvement Services had a program. In other words, we would continue being with Sears, but it would be a completely different overall home coverage.

The tech who came out for our washing machine claim was terrific. The tech repaired what was wrong and there were no issues since then.

The issue I have with Sears Warranty is you can't call and talk to a live person right away. I don’t like going through an automated system. Also, the last two times I used the warranty, they made me pay with a credit card upfront for the deductible. I'd rather just pay that here than have to keep adding stuff on to my credit cards. But I've had good service with the people that I've been connected with. They've been able to help me with the refrigerator, my microwave and my washing machine. They're pretty good and fast at getting a contractor to our home.

We bought the warranty when we had the compressor fixed. When fixing the compressor, the techs evidently did something wrong with the Freon that it should have been covered under the warranty. But Cinch wouldn't honor the warranty when we had the Freon fixed because they said we bought it when we had it repaired the first time, and we were kind of disappointed in that. But when we had the garage door fixed, we were pleased with that ‘cause they were pretty prompt in coming out and fixing it.

I called Sears and they came out. They offered me the warranty on the spot. The guy said he would apply the work towards the warranty if I went ahead and took out the warranty. We did it then. Everything has been fine and the only thing I don't like is it takes too long to get them out here. Sometimes, it would take a couple of weeks. We waited two weeks one time but in different areas, I can get them sooner. The last time, we waited less than a week.

The first time I made a claim was really easy. So far, so good. I had one incident and Cinch covered it pretty well. The biggest issue was they couldn’t find the proper part. They finally found out that the part was discontinued and they replaced our stovetop. I had about three or four different technicians come in to try to fix the problem. The first and the last were outstanding. The one in the middle was okay. Also, the process was pretty good once I figured out who was who. Cinch works for me and that's the bottom line.

I called about my garbage disposal and when we found out it was the switch, an electrician came. He fixed it. However, the garbage disposal was going up so he asked for a plumber to come out. I was told I didn't have to pay the next $50 because I paid the electrician $50. But then, I wasn't home and the plumber said he needed my $50 deductible. So, we paid twice and nobody ever resolved it. I just didn't worry about it but I don't like being lied to when I wasn't supposed to pay the other. Still, I love both of them. M & M Plumbing is amazing. They’re always on time and they always tell me everything they’re doing, what's going on and what they need to talk to Cinch about, so I'm fine with M & M Plumbing. It was the electrician’s first time and my daughter said he was very nice. He told her what was going on and what he was going to do. He fixed the switch and left. Overall, I'm very satisfied with Cinch.

We have TotalProtect home warranty for couple of years(7-8 years) and currently having nightmare with the replacement of microwave/oven combo. First reported the issue on 11th Aug 2020 and since then there were 3 attempts to replace the item but not successful -- unbelievable. I don’t know if any family in this country can live so long without a microwave and oven. Following are the events and details…

Since our home is older, it is a good idea to get the whole home coverage. But I wasn't too happy with my warranty because when I submitted the claim, there was a lot of confusion. I spoke to different representatives that helped with the claim and things didn't go through. They said it was a miscommunication that one tech was supposedly gonna come out for the refrigerator and dishwasher. When the dishwasher guy came out, he said that he didn't do refrigeration and that I needed to make another appointment. Their communication with their professional contractors could be improved. But the contractors that work with them are great for that specific thing that you need. They were very professional and quick and they fixed the problem.

It has been pretty easy to submit a claim with Cinch. The techs show up on time, fix the issue, and go home. I've had no issues with their work. Overall, my experience has been excellent.

We had an air conditioning problem and it was really hot. I told TotalProtect Gold that my husband has a heart issue and we really needed the air conditioner. We needed somebody out here as soon as possible. It took about a week and that was awful given the humidity and the heat. But I'm thankful that we got the air conditioner replaced. That was good. We had a wonderful technician. Everything has been fine. But I need to call TotalProtect again to schedule a service on my washer. It's not spinning.

Don't ever fall for this scam. They get you to buy a warranty and then string you along until you just go pay someone else to fix the problem. I've been without heat for over a week now and temperatures have been in the 20's some nights. I've had two different HVAC companies out and an electrician. No one has had any solution and now I'm being assigned to yet another HVAC company. I can't even get them to move me up in priority being without heat. My wife and kids aren't happy and I'm afraid one of their small pets are going to die. So now I have to wait three more days without heat until this new company comes out.

There was a squeaking noise when the washer spun, so the technician came. He came before for another problem. He's a really nice and helpful guy. He’s super polite and clean. He did his thing and it seemed to work. But there's still a little bit of noise. We noticed it a week later and it was a similar metal-on-metal kind of thing. I'd recommend Cinch Home Services. It is probably not for everybody, but we have a lot of appliances. The claims submission is a pretty simple process. Just go online and make an appointment.

My experience with Sears has always been fantastic. They came out to fix something one time and they told me about their warranty and I signed up for it. The claims process is very easy. 95% of the time, I would call and the other time, I could just go online. Every experience that I had was great. The technicians they sent were wonderful and the appliances were performing perfectly. The last guy who came and fixed my refrigerator was fantastic. My husband was never ever a believer in getting a home warranty and he said that the warranty was the best thing ever. But we just moved into a new house. We would have continued it 'cause we even extended ours before. The only reason my husband is canceling the Sears warranty is only that with this new house we've bought, everything has a service for it for the next year.

Since the beginning, I was with a Long & Foster’s warranty. But they have been bought by Cinch and they have stepped up the game as far as approval-wise. They have helped me work through the HVAC, dishwasher, garbage disposal and sump pump. The claims submission is simple but the contractor is a difficult challenge at times. People should understand their warranties so they don’t get misled on something where they think that something is covered that’s not covered.

Cinch sounded like it would be handy to have. I put in claims around the 1st of September. Initially, I called them in. I felt really comfortable things were gonna get done. I applied my $100 deductible and it seemed like an easy process. One claim went pretty smoothly with the contact and follow-up with the company. The air conditioning and heating people were very nice and they explained things to me. They were timely coming out that day or at least notifying me when they would be out. I was really impressed with them. But now, I don't know where we are at. I was told that my air conditioning unit needs to be replaced. But I haven't heard any more about when Cinch is going to replace that. I also haven't heard back whether they're gonna pay for it and how much money it would cost.

We purchased all of our kitchen and laundry appliances from Sears and we had maintenance agreements on each of them. Our guy that was coming out and doing the maintenance suggested that we consider doing a home warranty through Sears instead of the maintenance agreement. It looked like a better deal with what they were going to provide us so we did it. We haven't done any claims yet but we got the annual service for the air conditioner and heater. I just made a phone call and they called me right back and scheduled an appointment. It was very easy. There was no charge for that. The guy who came out was amazing.

We have Kenmore products and some GE products as well. We've had good experience with Cinch in the past. When we rented here, the guy who owned the place had the warranty and he had some pretty old stuff. He just called up and they’d come to fix it and that was the end of that. The people were very nice. They came in and did their job. One guy had to come back at another time 'cause he had to order a part. But he was very cordial, easy to get along with and polite. It was a good experience.

Cinch has worked well for me each time. When you get a shock of something breaking down, it's good to know it's only going to be a certain amount. It's very easy and very quick when I submit a claim. They follow up four times with whether contractors have called and how it goes on. I like that the techs are independent contractors and they're local and they absolutely know what they're talking about. They're quick and efficient too. With our claim with our washing machine, the tech had to come back three times and he was still very helpful, very good and tried his best.

For some reason, I can't submit a claim online so I have to call. I'm not happy with that at all, even when I'm calling in. The first time I called, it was for my washer and dryer. That was a breeze. The second time I called was for my refrigerator, my dishwasher, and my stove. They gave me three different appliance companies to come out and work on them, which I didn't understand why. One guy came out right away, fixed the stove, and he was gone. The other two never called me, even though I called them. They never called me back. So the guy that fixed my stove was the same one that fixed my washer and dryer. So I called and they gave me another company to come out for the dishwasher and the refrigerator. I still never heard from them.

I had a claim for my furnace and the contractor had to wait until they got the part and got the okay from Cinch to do it. But it was all good overall. When submitting a claim, you need to talk to somebody instead of trying to navigate the mobile stuff because it's hard.

don't trust this company I paid $90 a month I called for service my heat was not working they send plumber he said this heating furnace need to be changed because of water leaks and I paid him $100 dollars deductible This company Cinch called me and refuse to fix the problem and they said this is pre-existing issue this company is fraud this company used to be a totalprotect home warranty now they changed the name

On July 3, 2020, I put in a call to Sears Home Warranty Services. I told them my mother had cancer and I needed to get my refrigerator fixed for her medications. They coded it as a medical emergency and said someone will be out soon. On July 15, Best Electronic LLC came out on behalf of Sears dbs Cinch home Services. Best Electronic LLC is a NIGHTMARE. They set my appointment from 8am to 8pm and they took my 75.00 and NEVER again came to my house. I put a call back to here again Sears getting different customers service is just as bad as the Company. The Customers service said they don't know why I am having trouble because I have a warranty.

We had a flood in our refrigerator. I called up and electronically filed the claim over the phone. The guy was at our house the next day and fixed it. He was very pleasant and did a good job. It was very smooth. The claim process much better than it used to be. We've had trouble in the past when we've had mechanical issues with the swimming pool. We had to find our own technicians. We also had a dishwasher from hell, and they couldn’t fix it. They kept coming back and forth, but it didn’t work out. GE appliances have to be repaired by GE. They have the computer that diagnoses the problem, and Cinch is not doing business with GE anymore. That’s what we thought was the problem. That is all in the past though. In the end, we bought a new dishwasher and replaced it.

I had a protective policy for many of our products which are from Sears. I hadn't gotten a notice to renew so I called them. But they told me I was too late to renew my policy as several months had passed. They failed to call me. I couldn't have the coverage on my appliances anymore but they had the home warranty so I took it.

Everything was fine with my experience using Cinch. I had to have my unit serviced. The first time I called, it was very difficult and I wasn't a happy camper. I ended up waiting a couple of months and I called back and it was easier, but I got transferred around a lot. But the tech that came out was good.

TotalProtect's rates were reasonable and the service calls at the time were lower than what they are now, so I chose them. I've been satisfied since I've been with them. When I called in recently, I got dealt mostly with the automated system, but everything went okay. They got in touch with the technician and he called me quickly. As a matter of fact, he called me back within an hour after I called in my claim about the washer. He came out, checked it over, let me know what it could be, and ordered the parts. It takes some parts so long to come in, so they had to wait. It took a week, but as soon as the parts came in, he called me and let me know. He also asked me what would be a good time for him to come out.

I just have four appliances with Cinch but I heard that for $20 more, I could have the whole house covered. I was told I have to wait until January to do that though. The last guy that was out here was nice and did a good job. But there was one tech that I couldn’t stand whose name was Frank and he had been here twice. The first time he came, he talked about his farts. The second time, he tried to play with one of my Chihuahuas but he was not there to mess with my dogs. He was here to fix whatever I have wrong. I do not ever want him coming out here again. Frank talked bad about the other tech, which was totally unprofessional. He even told me that he wanted to be fired so he could start his own business.

I've used TotalProtect twice and it was for the same thing. The guy who came out for the heating and air conditioning service was wonderful. However, I'm a little bit uncomfortable submitting a claim. For one thing, I have a $125 deductible and there have been things I have just taken care of myself. I guess it’s my fault because I haven't reviewed the policy to understand if I'm getting my worth. I just need to try to find out a little bit more about what my policy pays for, how many times a year I can make a claim and what I can make a claim for.

They were really quick and it was an easy fix. I run a daycare so they worked with my schedule with the daycare kids. The experience was very easy, very convenient and very affordable.

The contractor was fine. He had been out once before because Sears Home Services comes all the time. He was very courteous. He had a trainee with him and he was showing him everything about the air conditioning. They had to clean everything out. Apparently, that was what the problem was. They got everything done and it's working fine.

We've had four claims with TotalProtect and submitting them was as easy as pie. At first, it was the motherboard and the furnace. The last one was the garbage disposal. When we had a claim recently during COVID-19, they had to figure it out, but we got it. The contractors are courteous, they put their little booties on, and they're amenable to work with. They're also helpful on hints for future things.

The service with Sears has been great so far. When I have a problem, they come and take care of it. I used to go online when submitting a claim but it takes some time to get an appointment at times. I don't expect an appointment the next day but it would be nice if I did get one. When my clothes dryer broke, it was two weeks before I could get an appointment. When you have a family, that makes it a little tough but we survived.

We've moved around a lot within United States and Sears has covered a lot of major costs in the houses we've had so we usually don't go without them. We've been in this house for close to five years now. Every time we have somebody come in, they do a good job. But they don't provide you much information unless you ask questions. I think that they should have some kind of a sheet that they work from where they would ask you certain questions to make sure you understand the heating system you're responsible for. I also think they're in and out so fast that I frequently wonder whether they're doing a good job or not.

TotalProtect has helped us with the air conditioning, water heater and dishwasher. The process is fairly simple and the contractors come out within two to three days.

Cinch sent a man right out when my refrigerator went out but they had problems getting parts from China. It wasn't them though. With the pandemic, the guys couldn’t get anything. I was out of a refrigerator for another four months but they just couldn’t get the part. So, they paid me off for the refrigerator in the meantime and I ordered another one. They were very good and did everything they said that they would do. I have some parts here that belongs to them that they told me they would pick up but they have not done that yet. Other than that, they were wonderful.

I would recommend TotalProtect because I've had very positive experiences with them. They've made the process fairly simple. So far, the contractors have been very professional and clean. They've been wearing masks. They completed the job to our satisfaction.

I had a problem with an icemaker. It was gonna cost me $500 to replace it. This young man that came out said I was going to keep having problems and suggested for me to get a home warranty. It was a good idea and he signed me up with Sears. I have used them more times than I care to count and never had anybody say, “No, you can't do that.” So far, I have been very lucky. Any of the repair people they sent to me has been well worth the time. I've been very happy with Sears. They could simplify the process for some people and make them a lot happier but I don't have any problems with it.

A home warranty is worth it. You spend money a bit having it but then you save money. If something goes out, they'll fix it and replace it if necessary so that's pretty good. TotalProtect has worked out all right. They've helped with the washer and dryer. They check and clean our heater and air conditioner once a year too. Filing a claim is easy. We just make an appointment and they let us know when they're coming. It's nice because we usually have the same guy.

The claims process has been pretty simple. The only hang up sometimes when calling the warranty number is that you can't get through right away. I've been on hold for up to a half hour on some things. Other times, they'd pick right up. So, it’s not too bad. But I’ve been pleased with the response that I get to have somebody out to look if something is wrong. I can also do the claim directly online. When I started doing that, it was quicker than talking to a human. Hopefully, they keep prices down, because my deductible went up. It used to be about $50 deductible. But so far, rates haven’t been changed in the last three years.

The contractor that performed the test at the house was good. Submitting claims is easy as well. Once I make the phone call, they would send me a text, and I can go ahead and pay the deductible. I can then go online after that to request the service. Overall, this home warranty company has been great. It's very valuable to me. They're always there when I make a call and to answer any questions I may have.

We live in North Carolina and my air conditioning is always on. That’s why I got TotalProtect. I was a little skeptical because if it sounds too good to be true, it usually is. But in the end, I got the warranty. A month and a half later, my refrigerator went and they covered it which I didn't believe that they would. The process is straightforward. There's a lot of texting now. They sent me a text message to find out if the person did the work or not. I don't have to wait on the phone and wait for somebody to pick up. They're really good and I'm extremely happy. They did what they said they were gonna do. They cover everything in my house so as long as they do, I’m good with it. They are charging me 53 bucks a month which I'm more than happy to pay because it’s paid for itself already. I'd recommend if you do own a home and it's a little older, to get the home warranty.

We have appliance insurance from Clinch Home Services and is having a nightmare to get the water heater replacement. The water heater is dual purpose heater which provides hot water as well as heats the home. Our water heater stopper working on 11/5 and we called the insurance immediately. The first two service technicians who they provided were not reachable and finally the third person I was able to reach, and arranged for him to come on 11/6 after paying the deductible upfront. He mentioned that the water heater is broke and I reached out to the insurance company the same day. They mentioned they can place an order for new water heater and the installation charges would be $950 which we are responsible. I requested them whether they can give us the check for the water heater so that I can ask our local contractor to install the water heater and they refused it. So, I said to go ahead as I have 2 small kids and managing without heat/hot water will be difficult. I called them again on 11/10 to check the status of the order. They mentioned they placed the order incorrectly and again placed a new order with correct model number and the water heater will be sent to the service technician on 11/13. When I called them again on 11/13, they mentioned that the second order also they placed it incorrectly and again placed the order with the correct model number and will have to wait until 11/20 for the order to be delivered .Then the Service technician would be able to install it based on his availability. I was frustrated as I had to be in the call for over one hour every single time and the customer reps were very rude. I requested them to transfer the call to their supervisor multiple times and every time they mentioned they can't do it and they just disconnected the call. On 11/13 , again I asked them whether they can give me the check so that I can employ the local contractor to install it and finally they mentioned they'll submit a request to purchase order department and asked me to call again on 11/17 to see whether I can get a check. With no hot water and heat and with 2 little kids I am having very tough time to get a replacement for the water heater. I am not sure when my issue will be resolved.Please beware of these guys.

Sears is a worthwhile investment because it gives you a lot of peace of mind if things go wrong with your appliances. Reaching out to them with a claim is usually pretty simple. I just would call and a lot of times it was automated but I never had any issues. The technicians always seem to be professional. They always seem to know how to resolve the issue or if they don't, they would get back to me. There was only once or twice that I wasn't that pleased but I've usually been pretty happy with them.

I've had two service calls with TotalProtect and they’ve both been successful. The first issue was a garage door opener and they fixed it immediately. It was a very simple issue. I wasted $150 on calling them to have the service done, but it gave me the opportunity to test them to see if they're responsive and if the issue would get fixed. A more serious situation I had was when my air conditioner went out. The issue was a canister. It was a Saturday when I was describing the request on the phone. The representative told me it would be Monday before someone would come out and they gave me the name of the company. Before I got off the line with TotalProtect, the company was calling me. They said that they had somebody in the area and asked would I mind if they came out. I was very appreciative of that.

We've had Sears since the late '90s. When we get appliances, we buy the warranty. But recently, they went to this new home warranty thing and made things worse. For a long time, they didn't know whether I had a protection agreement or a home warranty. It turned out that I had both. Once they figured out they had to separate their home protection versus their home warranty, the new claim submission process they had was much easier. Their techs do good service, do what they say, and fix when they say they're gonna come. Make sure you know what you're getting. Either you get a warranty or the protection agreement. They don't overlap and you're basically throwing money after one or the other.

On big appliances, it seems like it's almost a little runaround for two to three weeks before you can get something done. But when they finally get it done, it’s done quickly. On small appliances, it seems like they handle it quickly. There’s a plumber out of Sumter and we try to use them every time we call if we have any kind of plumbing issues. We had a problem with our garbage disposal, a leak under the sink and some faucet that was damaged. They came in and did an excellent job. TotalProtect brought somebody in before them that wasn't good so we try not to patronize them anymore. But most of the people that they send are very professional and very good.

I call the number when I put in my claims and the reps aggravate me. They come from overseas. They talk, and then hung up and say that they would put you to someone else. We were on for an hour and a half the other day and we ended up with nobody. You don't do business like that. Cinch should put Americans on there that could talk English. You don't hire people who can't talk. I'm paying $69 a month and their service stinks. I gotta pay $100 upfront and it should go down at least $20. The contractor though was alright and the service came right away. I got a free refrigerator out of it. That's why I love Cinch.

When I submit a claim with Cinch, I call it in. They take the order over the phone. They issue me a reference number, and we set an appointment. If it's not directly with them, they have outside contractors that they work with. So far, the companies that we've been referred to have been excellent. They've been very pleasant, very informative and knowledgeable about the job. So we're satisfied. I'm very happy with Cinch's product and they stand behind it.

I've got a claim going on right now. The problem hasn't been resolved yet. The contractor came out a couple of weeks ago and said it needed a part and that they're gonna get the part but that's the last I've heard from them. I've been with TotalProtect for quite some time and up until now, I had pretty much all good experiences with them. The contractors they've sent out have been good. I'm happy enough right now though a lot of times, you can't reach anybody. I'd like to be able to call a number and not listen to a bunch of prerecorded messages and be able to speak with somebody.

Sears seems to cover more than the others so I went with them. Their process is very simple. They have an app and you could do it even on the web. It is pretty quick and the reminders are good. I've had nothing but good things from the service. They've come and serviced my heating unit and cooling unit which I need to have them come back and do that. They have fixed my dryer. They replaced my dishwasher ‘cause it was broken. The technicians have all been top-notch too. I've suggested Sears to other people. The $100 copay could be a little bit less though.

It took the contractor two days and I had to miss work for two days. They said that it would take two days but the guy didn't come the first day. They alerted that they had a death in the family. Then they said they would be here at a certain time but they were like two hours late. But the overall service from TotalProtect is fine. They were better this year than they were last year. When I called last year for the same thing, they gave me somebody that wasn't pretty much in my area. When they told me to call somebody out, I had to call two or three different people out.

I didn't wanna be surprised with big repair bills, so I got the home warranty. I just call TotalProtect on their 800 number for my claims and I usually speak with a person. In the past, they’ve been good, but lately, it has not been so good. I've got two open claims. I have a plumbing and an electrical issue and I'm not happy. I'm having a hard time getting a contractor to call me. The customer service rep said they’re gonna resubmit the claim. As a matter of fact, I called them today and they are gonna escalate it. I should be hearing from them within the next few days.

My recent experience with Cinch worked great. It was easy submitting a claim with them. There were some parts that were on backorder and some that took a long time to get here. But it was satisfactory in the end. I'm very glad I signed up for the service. It's a good deal.

A friend had a home warranty and when the repairman came out, I got a home warranty from him for the appliances at my house. It's very simple to file claims. The microwave went out and I called. In a few days, I got a text message. Recently, they sent a repairman out who said the microwave was non-repairable. TotalProtect asked me if I wanted them to replace it or to send me a check. I chose the check.

I had an oven that wouldn't work. They deemed that it needed replaced. They picked the replacement and I had no choice. After being on their butts for 5 months one finally shows up and they won't install it. Their customer service is useless. Because all ovens have a tail end of the power cord that needs to be wired together they call it a complicated install and they don' t do those. I asked why would they pick one then that they can't install and I got "idk". I asked why they promised that install would be included if they can't do it and I got again "idk". This was from a supervisor in customer service who would absolutely do nothing to help me. Heres the names of everyone there I spoke to Raymond, Mike, Vienne, George, Gloria, Nichole, Many, Sharon, Joann, Tiffany. In case you want to think I didn't put forth full effort to allow them to solve the problem. I gave more effort than I should be. Don't give them your money.

On October 6, I placed a call for a repair on my 16 year old Amana refrigerator. On October 13 a service technician arrived to assess the problem. On October 23, technician arrived to install the new part, unfortunately the same problem occurred. On October 27 I called and requested to speak to a manager. They have found a new part, but it is on back-order for 21 days. I have now been without a refrigerator for over a month and I doubt if it will be fixed by Thanksgiving. I had asked for a new refrigerator replacement, but as long as they continue to search for parts (with no definitive timeline) they will not honor the contract. As you all know, the older the appliance the more difficult it will be to find parts. I will keep you updated as to the final outcome of my problem.

I'm pleased with Cinch Home Services so far. When I have an appliance that breaks down, I call them and they direct me to a line where I can schedule an appointment. They get back to me usually through my email and phone calls. It's accessible. The guys that come have been very friendly. They seem to be thorough with making sure they understand what the issue is before they leave. They can either fix it on-site or they let me know if they have to get a part. They normally give me thorough information about it.

People ought to know that depending on what kind of warranty you're getting, as far as how old your home is and such, sometimes you are gonna spend more on the home warranty than what you get your claims in. If you don't read the fine print, then you're gonna be very disappointed. I had a pool heater fail. Pool heaters are $3,000. Cinch said they'd cover $1,000 and they'd hand out no more.

I've been happy with Cinch. My mortgage company originally listed them as working with Freedom Mortgage. So, I signed up with them. That was a year and a half ago. The first claim I had was for the air conditioner. It was a different company that I usually use, but they came out, checked everything out, and then ended up replacing it. From the time I put it in the claim, they got back to me right away. Then it was replaced in about a week. I was very satisfied. The guys that installed it knew what they were doing. I also had a garbage disposal claim. A contractor came out and checked it, and replaced it right away. He was nice and friendly and seemed to know what he was doing. So, I was content. Everything's gone well. I’ll remain a customer.

The most recent claim was for the dryer. It wouldn't turn on one night for about six hours, and then it started back up on its own. So by the time the tech came out, there wasn't anything. There was no fault code saved in it. So there wasn't anything for him to do except just do a basic check on it. But he was great. The claim for this was for the refrigerator. It went great too. The tech ended up replacing the icemaker and it's been working great ever since.

Everything's going well with our service with Cinch. We had a claim recently for the bathroom. It was leaking nonstop from the bottom. The plumber put some cork. It was a simple job, but something I couldn't do. The plumber was excellent, knew what he was doing and took care of the job right away. It was a great service. Having the service of Cinch has been very beneficial. Having a house and having little things happen, it makes it so much easier to be able to just call someone and have them fix it for a decent co-pay.

I had a problem with my fridge and I called them up, they came and looked at it, and ordered the parts. Then the parts came, and they came back and installed the parts. I didn't have to do anything physically. They did the work for me. The charge for the work were billed to them. So the process was pretty clean. When the fellow ordered the part and told me the parts would arrive in a week, he told me that the service has been scheduled at about four weeks later, which I think was longer. If they will come for the service in one week after the part was received, then it's more efficient than waiting two or three weeks later. But other than that, things were fine.

My home is almost close to 25 years old. I wanna make sure that I have a home warranty because around that time frame, things at home get old and they might get a lot of service issues. I'm happy with my service with Cinch. Recently, I've had an issue with my furnace. The contractors came and they looked at the furnace, they thought that there was a faulty wire. The people had said it did not work. They came back again and they checked something. So though they took longer, they were able to provide customers a good service and the parts were replaced within a good time frame. They were good. They explained what was wrong and what they thought was wrong initially, and what was their assumption.

I'm satisfied with the home warranty service I have. I’d recommend them. They're very prompt and accurate. Their technicians have been very customer oriented and professional.

In February of this year the HVAC in my home started to go out. It produced a horrible rattling noise and burning smell. Some nights it was so bad we felt it prudent to turn off the whole system. We had very, very cold nights as a result. However, I wasn’t worried as I had Cinch Home Services as my home warranty provider. They sold me on their extended warranty plan on the fact that I had an older HVAC and it would give me peace of mind knowing they covered it 100%. I called Cinch to come out and take a look. A service technician from Cinch came out and did not find anything wrong. But he strongly encouraged me to have my regular HVAC company come out and take a look. So I called them and they were able to come out three weeks later. Their assessment was my entire HVAC was failing and it should be replaced. Very different from the Cinch technician. So my wife and I replaced the system. Then we called Cinch for reimbursement with our home warranty #**. Cinch took less than 24 hours to deny us because we did not follow our handbook. My wife and I never received a handbook.

My refrigerator was broken. My food was spoiling. The contractors have been here three or four times and they took six weeks to finally get the issues resolved. They were not very professional. I wish there were different contractors.

The person who came out to fix our dishwasher was fine. He found the problem and he had to order a part. We're still waiting to hear when that part is gonna show up. We've had other claims in the past and it's been always fairly a reasonable response coming from Sears. We haven't had a problem with almost any of the folks who have come.

I submitted two claims recently with Cinch and they ended differently. One was fantastic. I had an issue with my heating system. They paid my deductible. They came out, found out what the problem was. Had to order a part then came out. Realized they had to order another part. Came back out and fixed it. Everything worked great.

I am extremely happy. The repairman was wonderful. The motor needed to be replaced in the HVAC system and he did that. He didn't have one in stock. He came back in 2 to 3 days and put a brand new one in. It's been wonderful. Yesterday, I got to turn on the heater and it works great. The air conditioner works great too.

Cinch has always been very good up until this last deal. When you get to the correct person, it's not too bad. But sometimes, it's hard getting to the right person. We had a mix-up on ours. We had a service on a washing machine back when, and then a refrigerator problem. They kept getting them mixed up and trying to come to fix the washer again. They should get an easier way to get to a human person that can actually help. This refrigerator thing is still not handled. But we have a technician scheduled to come out on the 3rd of next month.

We like everything that Cinch protects. Everything in our house, our sewer, both the plumbing, the pool and water pump. The process of signing up with Cinch wasn't difficult. We had to research everything that we did. Also, our Realtor helped us with this. When we first originally bought it, we said we wanted to bring Randolph Brooks. But a lot of people said, “I will look at somebody else,” which we did. We found Cinch and we decided to go with them even though we have to pay a higher deductible. Because we were paying $100 with Randolph Brooks Bank Home Warranty and the monthly premiums were also great. But the deductible was a little high. With Sears, we were paying 100. We went ahead with Cinch and we were content and happy.

They've never failed me. They always responded quickly. When the thing can't be fixed, they made a replacement. It's been a great ride.

I had to call many times and talk with many different individuals to get to my account. They never had the information on me. I only got real service when I finally paid in advance my premium. The service was good once I got it, but getting it was very difficult. But I got the problem solved and got the service I needed. I got a new garbage disposal and I got an electrical problem repaired. So I was satisfied with the work.

The contractor came out for the air conditioner. They found it fast and on time. They had to put in a new part and they did that within a day. They were able to solve the problem immediately.

Cinch has been doing a really good job. Every time we've called, they’ve come out. We recently had a claim with our microwave. The contractors had to order a part. When the part came in, they came back and put everything back together again.

I have leaks in my bathroom and I called last week. TotalProtect gave me the name of the company. They were supposed to get back to me and nobody did, so I called this morning and I'm waiting for an appointment. This is very unusual because they usually respond within a reasonable time. I've been a member since 2009 and this is the first time I'm not getting feedback. Previously to this experience, TotalProtect was great and I would use it. But after this experience, I don't know.

Cinch gets right through it. They understand what the customer's asking of them. They try to get the people out as quickly and soon as possible that are knowledgeable of the situation. They are pretty much on target, same as the people before Cinch that I used to deal with. They're efficient. If the person that they selected the first time doesn't work out, they quickly get somebody else out there immediately.

When I need something repaired, I can submit a claim online with Cinch and it's quick. I don't have to talk to anybody. But the negative is that sometimes, they send me a company that's really not reputable. They're not very good at what they're doing when they come out to repair. I've had to call Cinch back and tell them, they didn't fix it. They've got to come back out. That happened at least three times to me.

I like to submit a claim with Cinch through an agent. I've never had any problems when submitting a claim. Usually, within a day or two, the contractors are out. Unless it’s an emergency, then they work it to get it quicker. The one company that they use to do the repair, Able Appliance, is super.

I normally do my claim via phone. Sometimes the recordings are a bit repetitive and sometimes they don't always give me exactly what I want. So I just wait for an operator to come on and explain what I need. But everything works out fine. There's a contractor that they used on a routine basis and they know the systems in my home. When I requested them, Cinch came through and called and used them. So I'm happy that they continue to do that for me. Cinch is very easy to work with. The only thing that's changed since they have taken over my home warranty is that they request a payment upfront and not through the contractor anymore. The last time I had a claim, the service provider was a bit taken aback or did not know the new policy. So they should make sure that when they do contact the service provider, they explain to them the new procedures.

Previously, I had American Home Shield. But when I found out that my employer has some agreement with Cinch where employees get a discount, I switched. Submitting a claim was a lot easier with Cinch than it was through American Home Shield. I used to do it over the phone. But now, if it's something that I can be specific online, I do it online. If it's something that I feel I need to talk to a customer service representative about because I'm not sure about coverage, I would do it by phone.

I did an appointment online with Cinch for maintenance for my refrigerator. The gentleman came that day. He said, “What were we doing today?” I said, “It was just maintenance.” He said it showed the appointment was to do a repair. He said, “So you paid the $75?” I said, “Yeah.” I was told that maintenance is only $50. So it's not the same as a repair price which is $75. It didn't specify maintenance online and that should be on there. He said that, next time, I should call for an appointment so that I can specify with them that I wanted maintenance and not a repair. But the technician was good. It's also always good to get an extra warranty.

The customer service reps have all been very courteous. The service technicians that have come out have been fantastic and very professional. They did what they were supposed to do. TotalProtect had to replace my refrigerator. They gave me a GE, and I had a Kenmore. I like my refrigerator better than this one since this one is smaller. I had more space in the other one. Then I currently pay 125. I'd like to go back down to my $50 deductible. But then I'd tell others to get TotalProtect.

The garage system stopped working. It was a very good experience when I called Cinch. I told them what was the problem. They made a claim and gave me the companies they were working with. I contacted them and then they came out and assessed the issue. The system was old and they weren't gonna be able to get parts to fix it. Then they made another claim to have a new system. They came out and put a new system in and I haven't had any problem since. I was very pleased with the service of Cinch.

The last time I used the portal, it was pretty cool. It allowed me to enter in the problem and then once I hit submit, it provided a company and a number to call for them to come out and service the property. The only thing is that I've had different experiences with the contractors. But the service is pretty good. I did a claim over the phone for the AC unit in the summertime. The contractor that they sent was not good with communication. He didn't check in. We had to check in with him several times.

Our experience with Cinch worked out great. Trying to deal with the website was annoying and I got shifted around pretty much. I also had quite a long wait for the telephone contact and I was transferred. But, I didn't really consider that a negative even though I was transferred three times, because there were different issues that they were resolving. So far, they've taken care of them. The actual service went perfectly. The service provider was out the next day which was absolutely wonderful. He diagnosed the problem and ordered the part. That was a Friday, came back on Monday, fixed it and waved. He was efficient, professional and polite. He was everything you would expect and it went like clockwork.

We went with them once a year and the claim that we did was fine. We had a great interaction with the technician.

Total Protect uses substandard contractors, then refuses to make good their faulty work. Repeated emails and phone calls have gotten no results. We spent over $700 to repair what was done wrong by the contractor they selected. WE WILL BE CANCELING OUR SERVICE. WOULD NOT RECOMMEND TO ANYONE!

I purchased the Sears warranty after having my LG refrigerator fixed a few times, the tech recommended Sears to me. At the time nothing has ever gone wrong with my furnace, I have had the Sears home warranty for a year now and it stopped working. I called and did a claim and was told the tech would call when they were 40 to 30 min away, well he did not and I did not get a chance to meet him. They sent out another tech 2 day later and he called so I was able to meet him, next thing I know he is calling his boss and telling me that I just started with Sears and I had to wait for 30 day before I was active. I have had Sears for a year now and I showed him the paperwork and he said he did not know and closed out the job and took my 100$. I called back in and they said they did not know what happened but a contactor will be out in 2 days.

My experience with Cinch has been great over the years. They have their ups and downs but lately, it's been more up than down. Filing a claim is easier now than it was in the past. And the contractors have been great but some are not so great. I had one person come out who was terrible but the past couple of times we had companies out, their guys were awesome.

Submitting a claim with Cinch has been very easy. It’s been a good experience with their reps. The representatives they send out are reputable people too. It's been a pleasant experience, I've not had any difficulties or bad work.

The reps were nice and polite when I made the phone call to submit my claim. The contractors were all knowledgeable with what they were doing and they did good repairs. Cinch provides good repair service, but I don't agree with the $75 service fee. I would like to see the fee waived.